Google Review
- December 13, 2019
Chung , my service adviser was the best!!
Google Review
- December 13, 2019
Response from the owner Replied: Thank you for the five-star review, Sarineh!
Google Review
- December 13, 2019
Response from the owner Replied: Hello Meline, were disappointed to see that you didnt have a five-star experience with our dealership. We strive for excellence and would love to know what we could have done better. Please contact us at your leisure to discuss further, we look forward to hearing from you.
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 10, 2019
Google Review
- December 10, 2019
Best Price & Service Ever!
Google Review
- December 10, 2019
My e63 got stolen and I had the insurance company bring it in to Calstar to evaluate the recovery damage. Sadly, there was not much to be done, in the end and the insurance company totalled the car. But Chung (my service advisor) and Sam (the service manager) could not have been more helpful and...
Google Review
- December 10, 2019
Google Review
- December 10, 2019
Google Review
- December 10, 2019
Google Review
- December 10, 2019
. The employee who helped me with my service was Andre and he was very quick and knowledgeable employee. They took very well care of my car. Overall very Satisfied with their service!
Google Review
- December 09, 2019
Google Review
- December 09, 2019
Mobile service was on time. Pleasant technicians...."who could ask for anything more"...to quote a song
Google Review
- December 09, 2019
Gus was the best! He had my service papers ready, my loaner car ready, and he was friendly.
Google Review
- December 08, 2019
If you are in the market for a new or used Mercedes, then your best choice for value, trade-in, integrity and price is CALSTAR Motors. I drove four hours to this location because of their reputation and great prices. They take great pride in their customer service and it shows. I worked with Morris...
Google Review
- December 08, 2019
Google Review
- December 06, 2019
Hamlet was great!
Google Review
- December 06, 2019
The service is very good.
Google Review
- December 06, 2019
Google Review
- December 06, 2019
Calstar Motors are great. Honest and professional staff. I will be only take my Mercedes to this dealership.
Google Review
- December 05, 2019
Very good but not perfect.My sales person KARO, was tried his best to make everything easy.A super nice man. Overall pleasant experience.
Google Review
- December 04, 2019
The service department was excellent. In particular Chung who serviced us made it the best service experience that we ever had at any dealership. He was amazing!
Google Review
- December 04, 2019
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Google Review
- December 03, 2019
I got a weak battery sign the day after Thanksgiving, just when I had to drive my daughter back to college 200 miles away. I knew all auto shops would be short handed through the weekend but I took a chance and called Calstar. Guss had me come in within the hour, had my paperwork ready as I got...
Google Review
- December 03, 2019
I always try to bring my car to Erin who's the best at what his doing. Very knowledgeable, multitasking when his swamp with customer, meanwhile satisfying his customers request and not letting them to wait long, very punctual and always follows up how's the car performing after the service. Thank...
Google Review
- December 02, 2019
Yelp Review
- December 02, 2019
Noel Stevenson is such a pleasure to work with in the service department at Calstar!! He is professional, knowledgeable and truly has the best attitude. No matter how busy he is Noel treats you like you are his only client. He is the reason I continue to get my car serviced at Calstar. Today I...
Google Review
- December 02, 2019
Google Review
- December 01, 2019
I spoke with Armen and let him know what I wanted, so when I went in to CalStar, he arranged for Peter Paik to help me out and they were both great. Thank you for helping me with my new CLA 250 and I look forward to many more MBZ's from CalStar!
Google Review
- December 01, 2019
Google Review
- November 30, 2019
Gilbert was very helpful! I appreciate his assistance and professionalism.
Google Review
- November 30, 2019
Thank you to Khristophe and the team for helping me to get my first luxury car!!!! You guys made the whole process easy and fun!! Everyone in the process were great, especially Khristophe for making my deal happen!!! Awesome service!!! 5+ stars :)
Google Review
- November 29, 2019
Google Review
- November 29, 2019
Art and Erik were great and made the entire leasing experience painless and enjoyable!
Google Review
- November 28, 2019
Google Review
- November 27, 2019
I was satisfied with the service provided by Aaron Ward. Although, it seems he is always quite busy and perhaps that was the reason why I was not called when my car was ready.
Google Review
- November 27, 2019
I got the best service.
Google Review
- November 27, 2019
I was treated with respect and courtesy.
Google Review
- November 26, 2019
Google Review
- November 26, 2019
Google Review
- November 26, 2019
Calstar Mercedes is a five star experience across the board. Every department from sales, to finance, to service is stellar. Shout out to Karrie in sales who always goes above and beyond, Billy in finance who somehow makes signing paperwork enjoyable and Aaron in service ensures you want to stay in...
Google Review
- November 26, 2019
Noel Stevenson was extremely professional and courteous and took note of all my repair concerns, I was given a loaner and provided with a status repair within a decent time period. The customer service, repairs and attention to detail to achieve customer satisfaction was a 5-star experience!
Google Review
- November 26, 2019
Fantastic experience. Would highly recommend this dealership to anyone and will be coming back for all my future cars/services. I LOVE my new GLA, thank you Calstar Motors!!
Google Review
- November 25, 2019
Google Review
- November 25, 2019
Yup, Calstar (Chung!) has come through again! We're very satisfied customers since 2003 and Chung is one of the main reasons we continue to drive Mercedes. Chung is "the Best"....period!OK, to continue our "Calstar Love Fest".....Our check engine light came on Wednesday night...called Thursday...
Yelp Review
- November 25, 2019
My experience was not the best, but was made better the place actually cared and reached out and was very sorry about my experience here , I was really glad that the manager actually reached out to me and I really appreciate that they took the time and effort to return my call after the incident it...
Google Review
- November 24, 2019
Google Review
- November 23, 2019
Google Review
- November 23, 2019
They were very good and professional. Took care of my car in a timely manner and there was no sales pressure.
Google Review
- November 20, 2019
Google Review
- November 20, 2019
I want to give a HUGE THANK YOU to Carena Kinney for helping me get my brand new 2020 CLA. Carena went above and beyond in helping me get the car I wanted. She came in on her day off to close the deal. Definitely the best birthday gift ever! Thank you again Carena! l will definitely recommend ...
Google Review
- November 20, 2019
I cant say SHADY enough about this business. I was looking to pay cash for a car and didnt realize the kind of dealership this was. They prey on people with poor credit and mislead and withhold important information from them. Buyer beware. You may feel desperation when buying a car and not...
Google Review
- November 19, 2019
Google Review
- November 19, 2019
Good choice!!
Google Review
- November 19, 2019
I am enjoying my Mercedes from CalStar Glendale. Ms Carena Kinney was very professional personnel person. She let me look at a fleet of Mercedes. She deserves a raise but the mountain top is where she should be standing Thank you Carena, you are a rising star and i will recommend CalStar to my...
Google Review
- November 19, 2019
Google Review
- November 18, 2019
Google Review
- November 18, 2019
As a student, successfully get a lease with a discount price from Calstar, great job Daniel! For other dealership, I could only get a lease without any kinds of discount...
Yelp Review
- November 18, 2019
Brought my car in to get my sunroof serviced , the service was awful not only do they charge 190 to check and diagnose something they rip you straight off . So the advisor who i won't even name because he was polite and respectful, but when he told me it was 4K to fix a sunroof I knew they were rip...
Google Review
- November 18, 2019
Google Review
- November 17, 2019
It was the worst experience with glendale calstar dealer, they sold me a warranty and cheat on me that I have 100000 miles or 48 months, but when the car had a problem on 79000 miles I took the car the dealer and find out that I have no warranty at all, I am very disappointed. They just lying at...
Google Review
- November 16, 2019
Google Review
- November 16, 2019
Google Review
- November 16, 2019
Rip offs thats all I got to say about this place
Google Review
- November 16, 2019
I honestly come back to Calstar because of the value to your service. Although pricey, I love the customer service and convenience offered by your new lyft service and loaner vehicles for extended services, plus the piece of mind my car is being attended to correctly with care and warranties. I...
Google Review
- November 15, 2019
Google Review
- November 15, 2019
My husband and I had an exceptional experience throughout the buying process of our new Mercedes GLE 450, at Calstar Motors. We worked with Hamlet Karapetian, the Internet Sales Manager, who worked with us on the purchase price. Thanks to his team there, including Gor and Armen, for the great...
Google Review
- November 15, 2019
Google Review
- November 15, 2019
Only can happen with Mr. Sam Manager thanks for your participation sir.
Yelp Review
- November 15, 2019
Just because you sell expensive cars doesn't mean you provide good service. I brought my newly-leased car in because the alarm kept going off for no reason. They took the car on a Thursday and told me might be done later same day. Later that night I get a call saying they couldn't get to my car so...
Google Review
- November 14, 2019
Google Review
- November 14, 2019
Prompt service. Adressed issues that needed to be addressed. Service advisor Aaron was helpful with all issues.
Google Review
- November 13, 2019
Google Review
- November 13, 2019
Google Review
- November 13, 2019
The service provided was prompt and quick.
Google Review
- November 12, 2019
Great experience, everyone stayed late to ensure we got our car in perfect condition and they were still so friendly!
Google Review
- November 12, 2019
Lee Melhlman at Calstar Motors found us the car we wanted at an unbeatable price when no other dealer could come through! Everything was done to perfection, even the red bow and the red roses inside the GLE! Kudos, Lee. Kudos, Calstar Motors!
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Good Service as always !!!
Google Review
- November 12, 2019
Provided great customer service
Google Review
- November 12, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
We were going to lease a brand new BMW across the street from Calstar but the customer service, reputation and pricing has become terrible throughout the last year. I made the hard choice and switched to across the screet to Mercedes and best decision. Ara was more than helpful getting us the car...
Google Review
- November 10, 2019
Google Review
- November 10, 2019
Yelp Review
- November 10, 2019
From start to finish, you guys did not let me down. From the initial internet inquiry, test drive, negotiation process, and financial paperworks, I felt that everything was taken care of. Thank you for being fair and understanding my situation and car goals. They're a Mercedes Benz dealer but they...
Google Review
- November 10, 2019
Very satisfied with the service. I was attended immediately even without an appointment.
Google Review
- November 09, 2019
Yelp Review
- November 09, 2019
I had an amazing experience returning my leased vehicle and getting a new Mercedes A220! Karo helped me out and he went above and beyond trying to minimize the monthly payments. Such a Great salesman!!
Yelp Review
- November 08, 2019
The review is not because of a bad experience with service or sales. My bad experience started on Tuesday this past week. I called to speak with HR to see if I could obtain a previous paystub back from when I was employed there in 2017. I spoke to a HR rep Diana explaining I needed this copy of my...
Google Review
- November 07, 2019
Really great experience. I got the car I wanted and they were able to work out an awesome deal!
Google Review
- November 07, 2019
I am extremely disappointed for the amoral way CalStar Mercedes Benz has been charging me for its STANDARD services. Each time, I drop my car for standard service (No Repair At All), CalStar gives me an invoice with an estimate of $277 ( why estimate? tasks to be performed are 100% predefined)....
Google Review
- November 07, 2019
Great experience, made purchase very smooth.
Google Review
- November 07, 2019
Google Review
- November 06, 2019
Google Review
- November 06, 2019
Google Review
- November 06, 2019
Google Review
- November 06, 2019
Knowledgeable employees, very helpful and friendly
Google Review
- November 06, 2019
Calstar Motors has performed the scheduled maintenance on my AMG Mercedes. The facility is clean, the service personnel are courteous and professional, and the work is prompt and thorough. My car is always returned cleaner that when I took it in! Plus, they provide coffee and refreshments and...
Google Review
- November 04, 2019
Google Review
- November 04, 2019
Yelp Review
- November 04, 2019
Khristopher Keen from the dealership was instrumental in helping us get the car . There was no pressure at all from him after the test drive. He was superb and knowledgeable, knows what he's talking about .
Google Review
- November 04, 2019
Khristophe Keen was very instrumental in helping us get the car from Calstar in Glendale. There was no pressure from him at all after the test drive. Gor from the finance department was very pleasant and friendly.
Google Review
- November 04, 2019
Great experience . Great costumer service. Fast and very profesional. 100% customer satisfacion.
Google Review
- November 03, 2019
Google Review
- November 03, 2019
Google Review
- November 03, 2019
Google Review
- November 03, 2019
Google Review
- November 03, 2019
Google Review
- November 03, 2019
Suzy was fantastic to work with! She & CalStar Mercedes addressed all of my needs with attention and great detail. I put my trust in her and she came through like a champ! Thanks Suzy & CalStar for very positive experience and the beautiful GLE AMG 43 Coupe. Kyle G.
Yelp Review
- November 02, 2019
Worst place. The manager sam dalati.hes loose. Dont know about costumer service. The service take it so long for the diagnostic.
Google Review
- November 01, 2019
Google Review
- October 31, 2019
Aaron is an excellent service advisor and the staff is friendly. Great location and great customer service.
Google Review
- October 31, 2019
It was a good experience. I like the Lyft situation. It is fast and efficient. Our advisor Chung Ngo is great. It is the reason why we go back to Calstar.
Google Review
- October 31, 2019
Excellent service
Google Review
- October 30, 2019
Great Service! Ara is an amazing man and Michael it was great doing business with you. Thank you so much for all your help and I'm very happy with my brand new Mercedes-Benz!
Google Review
- October 30, 2019
Your service department did a fantastic job in helping me take are of my battery problem and my class B service. Andre kept me updated with what I needed and the prices. Car was very clean and sparkling when I picked it up.Thanks
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Google Review
- October 29, 2019
Google Review
- October 29, 2019
My experience purchasing a new car was seamless and very well organized. Kudos to Arshack and the team !
Google Review
- October 29, 2019
I would like to thank calstar staff and Noel stevenson in glendale for their great customer service . Noel was very professional,efficient, friendly, knowledgeable and so patient to answer all my questions about the details of the service and the recalls . Their lyft service was a plus to...
Google Review
- October 28, 2019
Google Review
- October 28, 2019
Google Review
- October 28, 2019
Excellent service and price , very friendly people. A+ for everything.
Google Review
- October 28, 2019
Calstar has never given me anything less than 5 star, from the first test drive to any service appointments, the team over there is skilled, communicative and extremely considerate of the importance and convenience to the customer.
Google Review
- October 28, 2019
Had a great experience here. Aaron was my service advisor and had my car repaired extremely fast. He kept me up to date with the status of the car and was easy to get in touch with. After having bad experiences in 2 other LA Mercedes Dealers, I can say from experience Calstar Mercedes Benz is the best!
Google Review
- October 25, 2019
Google Review
- October 25, 2019
Google Review
- October 24, 2019
Yelp Review
- October 24, 2019
I just got my brand new Mercedes GLE a couple of days ago and I would like to say their service was excellent. Carena Kinney was my sales advisor and we have been talking since I started looking to get a new vehicle. Her attention to details, patience, great energy and amazing carisma were key on my...
Google Review
- October 23, 2019
As good as service can get, excellent!
Google Review
- October 23, 2019
Google Review
- October 22, 2019
Google Review
- October 21, 2019
Google Review
- October 21, 2019
Quick and easy software update. Appreciate the in-home service provided without having to hassle with taking the car in.
Google Review
- October 21, 2019
Thank you Aaron and staff for always taking such good care of my car! Keep up the good work!!
Google Review
- October 18, 2019
Google Review
- October 18, 2019
Google Review
- October 18, 2019
Google Review
- October 17, 2019
Google Review
- October 17, 2019
Thank you Calstar for great service. Special thanks to Andre, you are the best.
Google Review
- October 17, 2019
I truly am thankful for Jora for making my experience great! Three years ago I was working with Armen, and now Jora is my new sales rep. I was convinced that I was not going to go back to Mercedes, but Jora reached out. Its because of him that I am a returning customer . He followed through,...
Google Review
- October 17, 2019
Google Review
- October 17, 2019
Google Review
- October 16, 2019
I just bought a 2016 Mercedes GLA from this dealership and they were absolutely fantastic. Aaron was very welcoming and knowledgeable and helpful for me and my wife. They were fair and made sure to help us get the best deal as possible. Completely recommend this dealership.
Google Review
- October 16, 2019
Google Review
- October 16, 2019
Horrible service. Wouldnt recommend this dealer to my worst enemy
Google Review
- October 15, 2019
Best people and great customer service. If you want to get a car ask for the best sales advisor, Arshak Torosyan. Handled everything perfectly
Google Review
- October 15, 2019
They came to service my car at my home. I was so excited about this new way to have the car taken care of. It turned out to not be posible but they took my car in and had it back to me clean and purring in a couple of hours. The most painless and easiest servicing I have ever experienced. The...
Google Review
- October 14, 2019
Yelp Review
- October 12, 2019
The service was fast ( recalled Airbag). I only waited for an hour . The staff were nice, especially my service advisor, Mr Vi C. Ngo. He always giving me an update.. nice lounge and had a free car wash.. no forced selling either.
Google Review
- October 12, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
I took my car in for service at Calstar & was helped by Chung. He went above and beyond to make sure all the recalls on my car were taken care of & even made sure the screeching breaks fixed. He kept me updated throughout the whole process, which I appreciated! Thanks, Chung!
Google Review
- October 10, 2019
They are do very great job, thank you Andre
Google Review
- October 10, 2019
Google Review
- October 10, 2019
Google Review
- October 09, 2019
The Best Time of the Day, Driving My E Class Benz Sedan .The Drive is Smooth the interior is great ,sound climate everything .I love the drive , the CALSTAR team is awesome and the Service dept.is the Best.
Google Review
- October 09, 2019
Cal Star is not the dealership I had known for years.It has technicians, that are suppose to be trained by MBZ, I have notdoubt about that, I had my 1999 MBZ CLK430 there for a week, forrepairs and I was made aware that the tech. did not have the knowledgeto properly diagnose the issue with my cars...
Google Review
- October 09, 2019
Excellent, prompt, courteous, professional service from friendly, knowledgeable and caring staff!
Google Review
- October 08, 2019
I took my car in for a maintenance check on a Saturday morning and received great service! Andre was my service advisor and he offered great help. He answered any questions I had and made sure my car was ready even before the estimated time they had given me. I have never experienced such quick and...
Google Review
- October 08, 2019
By far the best experience I had at a Mercedes Benz dealership! Justin & Eric are the dynamic duo, these guys not only listen to what your needs are they sincerely want the absolute best for you. Not your typical car salesman, they are understanding, patient and extremely kind. I recommend anyone...
Google Review
- October 08, 2019
Google Review
- October 08, 2019
Google Review
- October 07, 2019
Google Review
- October 07, 2019
Google Review
- October 06, 2019
Gilbert was great - communicated well during time car was being serviced and fixed quickly. Thanks!
Google Review
- October 06, 2019
Excellent service Overall a very pleasant experience.
Google Review
- October 04, 2019
Incredible attentive service with great care given to our experience. My wife and I had just come from a dealership with aloof, inconsiderate salesmen and salesmanager before arriving at Calstar and the difference in our experience with Calstar couldn't have been more refreshing. Our saleman Jora...
Google Review
- October 03, 2019
Google Review
- October 03, 2019
I was very happy with my service advisor AronWard he was very thorough and detail in explaining whatever needed to be done and was done perfectly except, for minor oversee to reset the screen for the next service so it took be extra trip to go to the dealership to be fixed.
Google Review
- October 03, 2019
Brought my car for an airbag recall. Service was good and prompt. Thank you
Google Review
- October 02, 2019
Google Review
- October 02, 2019
Google Review
- October 02, 2019
Google Review
- October 02, 2019
Google Review
- October 02, 2019
Google Review
- October 01, 2019
Google Review
- October 01, 2019
Fantastic experience with Armen and Justin.
Yelp Review
- September 30, 2019
Sam Dalati the Service Manager and Gilbert the Service Advisor took excellent care of us. Thanks again guys!
Google Review
- September 30, 2019
Excellent customer service and excellent experience over all! Great professionalism and accommodations were given.
Google Review
- September 28, 2019
Google Review
- September 28, 2019
Yelp Review
- September 28, 2019
TOP NOTCH SERVICE. I decided to return to Calstar and give it another try. I'm so glad I did. I received a 5 star service with follow ups. The service manager, Sam Dalati, is hands on; he personally assisted in the service setup and reassured me about receiving top notch service. Top notch service...
Google Review
- September 27, 2019
Always get excellent care and attention from Chung at CalStar Motors. Been taking my 2012 E Class there for years and they keep it in terrific shape. Highly recommend.
Yelp Review
- September 27, 2019
I recently had a tire blow out, I took my car to Calstar Motors and was helped out by Noel. Amazing customer service! Very courteous and helping. In addition, I was able to be on my way with a car wash within 1.5 hours of arriving. Thank you Noel for the great customer experience!
Google Review
- September 27, 2019
I had few issues with my E 43. I took my car to Calstar Mercedes Benz for a few days for having it repaired. They have diagnosed and found the problem. They completed the repairs in few days and left me with fully satisfied about the task. Andre, who is one of the best advisor at the mechanical...
Google Review
- September 27, 2019
Gilbert pinpointed and fixed the problem quickly. He also quickly addressed and fixed the sway bar which broke after my rear differential was s replaced. Great service with a personal touch.
Google Review
- September 25, 2019
Quick service and turnaround time. Friendly customer service and facilities are beautiful
Google Review
- September 25, 2019
Google Review
- September 25, 2019
I just want to say thank you Andre at service department. He is very professional, knowledgeable and awesome customer service. You are the man.
Google Review
- September 24, 2019
Aaron is the best.
Google Review
- September 23, 2019
Google Review
- September 23, 2019
100% satisfied of the service and repair.for my 2006 M/Benz E 350 and thanks to Mr. Andre. & service department.....
Google Review
- September 21, 2019
This is my last visit into Calstar Motors for purchase and of course for future service.Actually they smile, friendly , but the fact is after couple days we found out ,that the car does not have some futures we ask for. Like1-Remotely turn ON or OFF Air condition.2-Adaptive cruise control.I...
Google Review
- September 21, 2019
Google Review
- September 18, 2019
Google Review
- September 18, 2019
Google Review
- September 17, 2019
Google Review
- September 17, 2019
Google Review
- September 17, 2019
Google Review
- September 15, 2019
Google Review
- September 14, 2019
I would like to Thank CalStar Motors Mercedes Benz Dealership of Glendale, CA for a Wonderful Car buying experience. Special shoutout to Sales Representative Justin Payne and Finance Manager Gor Kojabagyan. They were amazing and fun doing business with to secure my new car. If youre in need of a new...
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
from calling for appointment , dropping off the car, complimentary "Lyft" service to drop off/pick up. Everything was taken care of much like a 5 star concierge. Service was seamless and Noel Stevenson was excellent!!!
Google Review
- September 13, 2019
Yup, Calstar (Chung!) has come through again! We're very satisfied customers since 2003 and Chung is one of the main reasons we continue to drive Mercedes. Chung is "the Best"....period!
Google Review
- September 13, 2019
I took my car in for B service and everything in my vehicle was operational.After keeping the vehicle for 3 days, none of the sensors around the vehicle were functional. The car was in worst shape than when I brought in for routine maintenance. It is such a big disappointment. Extremely...
Google Review
- September 13, 2019
The service was done in a timely manner and the staff acted in a very professional manner. Would highly recommend.
Google Review
- September 13, 2019
I purchased the car from CalStar Motors in January of this year. 10 minutes after driving it off the lot the left headlight went out. Extremely surprising considering the sales rep told me it was a solid purchase. Got the car back a few days later and within a week the headlight went out again. At...
Google Review
- September 13, 2019
My wife and I left multiple messages with the service department today for a check engine light on my brand new suv that we took delivery on one week ago. No call back all day. Very disappointed in the service department.
Google Review
- September 13, 2019
Recently i lost my car key, i had to make several calls to mercedes dealer.Some dealers put me on hold for 10 minutes,some got back to me 3 hours latter.I don't want to mention names.But Calstar was most prompt and professional.Especially the gentleman from parts dept. Mr Alex Perez was wonderful...
Google Review
- September 08, 2019
Yelp Review
- September 08, 2019
My experience here has been tenfolds better than other Mercedes dealership! The service was fantastic and super helpful. Andre Asheghian was my advisor and helped me schedule my repairs, and constantly kept me updated. He was super kind and took care of me all throughout the process. He is the guy...
Google Review
- September 07, 2019
Google Review
- September 06, 2019
The service center does not do a good job in explaining their charges. As a result you get double charged for routine service items. Resulting in thousands of dollars for what essentially is no more than an oil change. When confronted they were unable to do a proper explanation. It is truly a...
Google Review
- September 06, 2019
Google Review
- September 05, 2019
Went in to replace a tire and sat down with service rep to give him all my info. After about 15-20 minutes and before I'm about to pay he remembers the tire mounting machine is down and I would have to come back another day. He said he would "make it up to me" whatever that means cause I still paid...
Google Review
- September 05, 2019
Very nice and friendly people to deal with. I am very happy with my purchase.
Google Review
- September 05, 2019
Worst customer service possible. Good luck calling this dealer to service your car. Nobody answers including the Service Manager. I guess the other people are just following his example.
Google Review
- September 05, 2019
Google Review
- September 04, 2019
Google Review
- September 04, 2019
Do not chance anything.
Google Review
- September 03, 2019
Noel was very helpful throughout the whole process of getting my car serviced! Great customer service.
Google Review
- September 02, 2019
MB E550 noise from the Front end & Slow start was the reason we took car into Calstar. once there, Gilbert was our Service adviser. A very nice loaner was given (C300), come to find out there were several items that needed attention inc. Brakes, Bearings, Rotors, New Battery, Transmission mount, #...
Google Review
- September 02, 2019
Quick easy maintenance. Very professional.
Google Review
- September 02, 2019
Google Review
- September 01, 2019
Google Review
- August 30, 2019
Google Review
- August 30, 2019
Great service-above and beyond my requests, ensuring that every concern was addressed. Will continue to have Gilbert as my trusted service rep.
Google Review
- August 30, 2019
Google Review
- August 30, 2019
Gilbert Martinez from CellStar Mercedes dealer has been my advisor support for close to three years. He has been very professional, provides excellent services with A plus attitude and support. I have nothing but, good to say about him. Overall, I am very happy with this dealership services...
Google Review
- August 30, 2019
Our advisor Chung Ngo is great. It is the reason why we go back to Calstar. Art, the shop foreman, also was involved in determining the cause of my cars problem by driving with me. They were great.
Google Review
- August 29, 2019
When you go here to get your car serviced.Ask for Andre He was unbelievable!Covered all my cars needs and my concerns as well as checking other services I might need.To top it all off he had my car CLEANED and ready for me for pick up AND he waited for me after the shop was closed for an extra 15...
Google Review
- August 27, 2019
Google Review
- August 27, 2019
Google Review
- August 27, 2019
Google Review
- August 27, 2019
Excellent service
Google Review
- August 27, 2019
excellent service from beginning to end, even on little and minor things, like very friendly phone call for scheduling.
Yelp Review
- August 27, 2019
Went in to get my daughters 300E checked out for a defected windshield wiper and the service tech guy named Andre Asheghian helped me out.He was FANTASTIC!!Very kind and helpful and went out of his way to ale sure he got not only the windshield wiper looked at.But he checked out everything else on...
Google Review
- August 26, 2019
Do NOT Trust these RATS! Their cars are trash, and their staff is rude, impolite, and immature.
Google Review
- August 23, 2019
I dont recommend anyone to buy from this branch
Yelp Review
- August 22, 2019
Awful customer service. Making Mercedes look stupid.This people really not professional, they don't want to work and they just there like a statue.We tried to buy a car but they make everything difficult and didn't want to sell the car , they had another customer take it so they don't need to work...
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Google Review
- August 15, 2019
Google Review
- August 14, 2019
Google Review
- August 13, 2019
It was my first experience in Calstar Motors in Glendale to lease a car. The sale advisor ARA DER GARABET was very nice, friendly, helpful, polite, and fast. He helped me to get a very good deal. He is very knowledgeable also. Moreover, the sales manager, Michael Amani is very nice person too. I...
Google Review
- August 13, 2019
Gibert my service advisor took really good care of me. Very professional, polite and friendly .
Google Review
- August 13, 2019
From the second my wife and I walked in the door we felt we were in good hands. Chris not only made us feel welcomed, but there was no pressure of having to buy. What he did was inform us the vehicles and answered any questions we had with confidence and professionalism. It was a painless process...
Google Review
- August 11, 2019
Google Review
- August 07, 2019
Chung was our service advisor and he performed all work with excellence.
Yelp Review
- August 07, 2019
Took my E 400 yesterday for a service, Andre made it very easy and quick. He offered few solutions for the problems i have and answered all my questions.Great Service.Thank you
Google Review
- August 07, 2019
Mr. Aaron Ward has the best customer service in the top 1%! He is consistently engaging and knowledgeable, does not mind (and enjoys) taking the extra step to ensure you know how your car works if you get a courtesy vehicle and even if you just do not quite understand a function of your own car. The...
Yelp Review
- August 06, 2019
5 Star Quality Dealership. Very professional, friendly, knowledgeable team, with wonderful deals on luxury cars.First off, I normally hate the car buying experience. It's stressful, questionable, and nothing ever feels guaranteed. I'm pleased to say that my experience at Calstar fully exceeded my...
Google Review
- August 03, 2019
Google Review
- August 02, 2019
Google Review
- August 01, 2019
Google Review
- July 31, 2019
Google Review
- July 31, 2019
Heads up!!! If youre shopping for a Mercedes go see Suzy! Honestly best experience Ive ever had car shopping. Suzy goes out of her way to make your wish come true. I had a specific Mercedes in mind thinking I wasnt gonna find it. A few days go by then i get a message from Suzy. She tells me to stop...
Google Review
- July 31, 2019
Honestly, such an amazing and smooth experience. I originally went there to look at my options and then I met Suzy. She went all out of her way to get me the deal that I was looking for. She worked her magic and helped get me into my new Mercedes. Shes honestly amazing... if youre shopping for a...
Google Review
- July 30, 2019
Google Review
- July 29, 2019
Google Review
- July 28, 2019
Google Review
- July 28, 2019
I enjoy the fact of how simple it is to pull into service, explain my concern & they handle it right there on the spot if available.
Yelp Review
- July 28, 2019
Great experience working with Armen and Peter.They were very helpful with the numbers. As a new member of Mercedes family I am very happy with my new car and the numbers are very competitive and reasonable. I would recommend both Armen and Peter to anyone.
Google Review
- July 28, 2019
My experience at Caslstar was OK. My salesperson was terrific, but the finance department was a little slow and had to wait for over 2 hrs until my turn.
Google Review
- July 25, 2019
I had a great experience getting my beautiful mercedes from The Mercedes of Glendale. Suzy was my saving angel there. She worked with me on the price and timing and everything honestly. She was extremely patient and took care of me and my friend while we were there, I believe Its very important how...
Google Review
- July 25, 2019
I have the car for service over month and the tech can't discover what's wrong with the car keep run test after test and can't know what's wrong first statement for the $875.75.and after all this time he back again and he want try the computer for the car total $3800.00 pls tax .is this make seance....
Google Review
- July 25, 2019
Google Review
- July 24, 2019
Google Review
- July 24, 2019
Google Review
- July 24, 2019
As usual the folks at Calstar worked hard to keep us happy as we picked up out 4th Mercedes from them. Dealers generally have an uphill battle regarding consumers and it's impossible to keep everyone happy. But Calstar is one of the two best dealers I'm bought from (and I've owned more than a dozen...
Google Review
- July 23, 2019
Yelp Review
- July 23, 2019
I had my benz at downtown dealer two times already, the first one was okay, then when I had 2nd one, the sales man thought I was gullible and it was too close the return date, so I was not really looking around but had to take the lease offer deal with no camera and with 7500 miles per year deal....
Google Review
- July 22, 2019
Google Review
- July 22, 2019
This review is for Suzy Q! I cant explain how excited I am to be riding in the all new 2019 A220. When I walked in Calstar Mercedes I had no intention on buying a car that same day. Thanks to Suzy she went above and beyond to make sure I was driving off In the best or nothing. I felt comfortable to...
Google Review
- July 22, 2019
Google Review
- July 20, 2019
Google Review
- July 17, 2019
Excellent service all around. Friendly and professional staff. Extremely satisfied.
Google Review
- July 17, 2019
Google Review
- July 17, 2019
Took my car in for 2 recalls and was offered to get my car service on brake pads 7/16, took my car home and notice a scuff on bumper, called this morning and was told by Noel, he had pictures of my car with a scuff when I dropped it if at the dealer with date and time.I drove into dealer this...
Google Review
- July 17, 2019
Aaron the service manager at CalStar Motors is responsive, knowledgeable, and gets the job done. He normally over-delivers!
Google Review
- July 17, 2019
Google Review
- July 16, 2019
CALSTAR MOTORS is the best Professional management And nice salesman George Bazrganyan
Google Review
- July 16, 2019
Best experience I have ever had at Calstar. I was greeted right away, checked in within minutes, my car was done in an hour and the wash job was thorough inside and out!!! They have stepped up their service by volumes. The only improvement would be that I left a message the day before about...
Google Review
- July 13, 2019
Great experience with Arshak! Good service. Happy with my new Mercedes!
Google Review
- July 13, 2019
Google Review
- July 13, 2019
Yelp Review
- July 13, 2019
Had a great experience with Arshak. He worked good numbers for me. Service was great. Happy with my new Mercedes! Will be back for sure!
Google Review
- July 13, 2019
Google Review
- July 12, 2019
Most professional and amicable place Ive ever been
Google Review
- July 11, 2019
Excellent service all around. Friendly and professional staff. Extremely satisfied.
Google Review
- July 10, 2019
Yelp Review
- July 10, 2019
George helped me purchase my GT 63, service and delivery of the vehicle was very stress free. He answered all my questions promptly and provided me the best customer service.
Yelp Review
- July 10, 2019
Noel was my service advisor. He made everything easy and stress free. He really went out of his way to help me fix my car. Did not try to upsell me, checked on me while I was in the waiting room. Courteous, professional, friendly service! :)
Yelp Review
- July 10, 2019
Aaron is the best service consultant I have ever had. This is not just a flowering review by a happy customer. Aaron was a service tech in his prior life. He knows Mercedes and his passion for them shows in his customer service. Cal Star is lucky to have him. Great service.
Google Review
- July 10, 2019
Aaron is the best service consultant I have ever had. This is not just a flowering review by a happy customer. Aaron was a service tech in his prior life. He knows Mercedes and his passion for them shows in his customer service. Cal Star is lucky to have him. Great service.
Yelp Review
- July 09, 2019
Went to get my key battery replaced this morning. Ishmael, who is in the Parts department, was courteous, fast, and gave very intelligent answers. He is an asset to Calstar and is a wonderful person!
Google Review
- July 08, 2019
Google Review
- July 08, 2019
Google Review
- July 08, 2019
Google Review
- July 08, 2019
Google Review
- July 08, 2019
The team here was wonderful. I met with Peter who provided great options and then met with Art who helped close the deal! I couldnt have asked for a better experience.
Google Review
- July 06, 2019
Google Review
- July 05, 2019
I am writing this review after visiting your service department and I am completely underwhelmed with how your service team is handling repairs and lacks simple communication skills.I brought in my vehicle in regards with a rear sunshade concern and upon pick up I noticed that the side latch of my...
Google Review
- July 05, 2019
Yelp Review
- July 03, 2019
Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play...
Google Review
- July 02, 2019
I am a loyal customer of Calstar Motors since 2013. And the reason that I and my family stay with MB is not only the best quality of vehicles we're driving, but also the same best service and professionalism we see every time we need service or advise. Art Ter-Saakyan is helping us and keeping...
Google Review
- July 02, 2019
Google Review
- July 02, 2019
Google Review
- July 01, 2019
Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play...
Google Review
- July 01, 2019
Google Review
- July 01, 2019
I took my car to CALSTAR MOTORS on Friday for the service A and I was surprise how good and fast my car was done. My previous experience with the dealership services was not good at all but, this time was great and I have to thank my adviser Gevik Mahmoody for being so nice and respectful.
Google Review
- June 28, 2019
Fair deals. Fair folks. Didn't waste my time. This was my son's first car, albeit a used one (C250). It had low mileage, and the price was fair, if not below the market price. Though it was NOT a certified pre-owned, it was well kept and maintained. The sales folks were straight forward and to the...
Google Review
- June 27, 2019
Fair deals. Fair folks. Didn't waste my time.
Google Review
- June 27, 2019
Google Review
- June 26, 2019
Google Review
- June 26, 2019
Great attention to details, good listening to our concerns
Google Review
- June 25, 2019
Google Review
- June 25, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- June 25, 2019
Noel Stevenson is the man. I've been to many dealerships for various repairs and services in the past, and this is the only one where I could truly rate a 5/5 experience. He's very pleasant, transparent, and the best at guiding me through the costs, and process while maintaining a very reasonable...
Google Review
- June 25, 2019
I am very impressed with the quality of service and dedication to customer service and satisfaction. Minor cosmetic damage occurred while replacing a warranty covered part on my brand new, much loved, 2019 A220 sedan. The Service Manager (Sam) and General Manager (Chris) compensated me generously...
Google Review
- June 24, 2019
Rebecca Webb is awesome sales person and very knowledgble
Yelp Review
- June 24, 2019
We went to different dealers . It's almost time to return our BMW lease due on October. Which I leased it demo for not a fair price. I was thinking to lease a Mercedes this time luckily my wife and I walked in to Calstar where we met ARSHAK TOROSYAN the nice guy who was very friendly give us the...
Google Review
- June 23, 2019
Google Review
- June 22, 2019
Thank you to the team at Calstar Motors. The service is always fantastic.
Response from the owner Replied: We appreciate your positive review about your experience with us! We look forward to your next visit!
Google Review
- June 21, 2019
Google Review
- June 21, 2019
Google Review
- June 20, 2019
Art Tersaakyan was a very professional and proficient sales man. Highly recommend going to Calstar motors and talking to Art for your next Mercedes.
Google Review
- June 20, 2019
The person who helped me was amazing. I was panicked that I was going to be stuck unable to put gas in my car due to the gas tank cover malfunctioning and being stuck closed and despite not having an appointment I brought the car in early Saturday morning. The associate who helped me whose name I...
Google Review
- June 20, 2019
Good dealership. Sales guys are great. Service folks are nice and helpful.
Google Review
- June 20, 2019
Friendly professional service. My car service was completed on time.
Google Review
- June 20, 2019
I am 20 years of calstar motors and always enjoy being there and all staff are wonderful, Special thanks to my service advisor Gevik. He was awesome .
Google Review
- June 18, 2019
My experience buying my pre-owned Mercedes GLE350 at Calstar Motors was stellar. I was looking for a certified pre-owned vehicle to replace my GLK350 (which I was extremely happy with but my warranty was 2 years expired and I wanted warranty protection). I went looking in the pre-owned section of...
Google Review
- June 18, 2019
It is always a relief to arrive at the Mercedes Benz service department. Immediately I am met by someone who has me on their list and tlels me who my representative is and where to wait. Always on time, my representative takes charge and explains what must be done and the cost. He sendsme on my...
Google Review
- June 18, 2019
Google Review
- June 17, 2019
Google Review
- June 17, 2019
My car's check engine light was one and Gilbert was able to find out the exact problem and help me get it repaired before my warranty ended. Great service!
Google Review
- June 17, 2019
I've had very good luck with this dealership service department. They are busy so you have to be a bit patient, but I really had great service there and recently when I had to go for an airbag recall, my advisor Aaron was able to coordinate with Mercedes on some safety issues including my seat belt...
Google Review
- June 17, 2019
My service advisor, Chung, did a thorough review of my account.for the longest time,. i still have an outstanding credit. & yet Chung honored it . He even disclosed that I still have one more credit, which is due until next year of May 2020 for service A. thank you for being transparent. Sam,...
Response from the owner Replied: Marie, we're happy to hear you had such a positive experience with Chung. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 17, 2019
Excellent service, kept me abreast of how my service was progressing.
Google Review
- June 14, 2019
great car, great price, thank you Mercedes for the best customer service!
Google Review
- June 14, 2019
The person who helped me was amazing. I was panicked that I was going to be stuck unable to put gas in my car due to the gas tank cover malfunctioning and being stuck closed and despite not having an appointment I brought the car in early Saturday morning. The associate who helped me whose name I...
Google Review
- June 14, 2019
This review is about my Service Advisor, Cheung. He is outstanding. He is always friendly, accommodating, prompt, and just overall goes the extra mile on follow-up when my vehicle is in for warranty repairs or scheduled service. This is my recommendation regarding CalStar Motors Mercedes-Benz.
Google Review
- June 13, 2019
Great team, great atmosphere, very polished.
Yelp Review
- June 13, 2019
The worst customer service I've ever had with a vehicle in my entire life. You'd think that if you have such a top quality automobile that one of their official service centers would be on top of their service. Not the case here. Take your Merc car needs to Rusnak Mercedes of Arcadia. THUMBS DOWN.
Google Review
- June 13, 2019
Art was great to work with.
Google Review
- June 12, 2019
I love this place.Mr Chung is my absolute favorite!
Google Review
- June 11, 2019
so good place to service my carvery professional officer and give me wonderful experience.
Response from the owner Replied: Hi, thank you so much for your positive comments about Calstar Mercedes! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 11, 2019
Response from the owner Replied: Thank you for the five star rating, Lambert. Please let us know if there is anything else we can do for you!
Google Review
- June 11, 2019
First time dealing with Aron in the Service Department; He was able to handle my tire replacement and deliver my vehicle back to me in a timely manner. Great Job!!!!!!
Google Review
- June 10, 2019
Google Review
- June 09, 2019
I have an amazing experience at Calstar Motors. Thank you for helping me in choosing my car! Special thank you to Emad!
Google Review
- June 08, 2019
All of the guys Ive experienced at the service department are extremely amazing!! Noel and Aaron are complete RockStars!!! Even at 7AM!!!
Google Review
- June 07, 2019
Google Review
- June 07, 2019
Friendly professional service. My car service was completed on time.
Google Review
- June 07, 2019
Very good customer service
Google Review
- June 07, 2019
Google Review
- June 07, 2019
Google Review
- June 06, 2019
Got a C43 AMG cabriolet from Armen. This was my 4th Mercedes from him. Like always he gave me the lowest price out there and I am so happy with my purchase.
Response from the owner Replied: Artur, congratulations on your new Mercedes! We are pleased to hear you always enjoy working with Armen, and look forward to your next visit! Take care!
Google Review
- June 06, 2019
I am 20 years of calstar motors and always enjoy being there and all staff are wonderful, Special thanks to my service advisor Gevik. He was awesome .
Google Review
- June 04, 2019
Best experience I have ever had purchasing an automobile.
Google Review
- June 03, 2019
Google Review
- June 03, 2019
If you are looking for a sales person who goes above and beyond then look no further than Rebecca Webb at CALSTAR Motors. She is knowledgeable, accommodating and a joy to deal with. My wife and I were shopping for a 2019 S560 for my wife, and Rebecca made the process so easy and such a positive...
Google Review
- June 03, 2019
Google Review
- June 02, 2019
To Calstar Mercedes,I just wanted to let you all know what a fantastic job.I am overall very happy and most importantly very satisfied with the job well done.Thank you all and keep up the great work!Sincerely,Maria Yee
Google Review
- June 02, 2019
Google Review
- June 01, 2019
Services is good and personnel are very professional, but the repair cost at Calstar Motors is so unnecessary expensive, fortunately, I found a Mercedez Benz certified repair shop that provide high-quality and honest services at fairly reasonable cost without the free coffee and nice waiting area.
Google Review
- May 31, 2019
Ara was very helpful and patient with our family during the entire purchase process. Highly recommend speaking with Ara.
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 31, 2019
I worked with Daniel Lee and he proved to me over and over again that he is the GOAT (greatest of all time) car salesman. Thanks again!
Google Review
- May 31, 2019
Art Tersaakyan was a very professional and proficient sales man. Highly recommend going to Calstar motors and talking to Art for your next Mercedes.
Google Review
- May 31, 2019
Good dealership. Sales guys are great. Service folks are nice and helpful.
Google Review
- May 30, 2019
Google Review
- May 30, 2019
C.S.R. & the team are best service .
Google Review
- May 30, 2019
Google Review
- May 30, 2019
I took my Mercedes Benz for a service at CALSTAR MOTORS. The service was done so fast, I was pleasantly surprise. I did not know they're under new management. My car was ready before the end on the day. I was really impressed. Great job CALSTAR MOTORS
Google Review
- May 29, 2019
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it, Cooper!
Google Review
- May 29, 2019
Google Review
- May 29, 2019
I made an appointment last Friday 5/24/2019 at 4 pm for a B1 and a recall service and had arranged for a loaner vehicle. When I arrived, the service advisor told me to come back when I can come in earlier prefably in the morning or wait for an hour and a half for service, because the B1 service...
Response from the owner Replied: We are disappointed to hear that you did not have a more positive service experience with us at Calstar Mercedes. We take our reviews very seriously and would like the opportunity to address your concerns. Please reach out to us directly at (818) 246-1800 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- May 29, 2019
Google Review
- May 29, 2019
Google Review
- May 28, 2019
Google Review
- May 28, 2019
Chung at Calstar was great. He is the only service advisor I trust with my 2017 Mercedes S Class Coupe.
Google Review
- May 28, 2019
Response from the owner Replied: Thank you so much for this wonderful rating!
Google Review
- May 28, 2019
Daniel's the GOAT salesman
Google Review
- May 27, 2019
Cars.com Review
- May 27, 2019
Very friendly and professional staff. Will recommend to my friends for sure.
Google Review
- May 27, 2019
Google Review
- May 27, 2019
My service experience was efficient and seamless. I was greeted upon arrival, my adviser clearly explained the annual service to be performed, and he kept me appraised of progress throughout the day. My loaner car was also processed quickly. Overall, I would highly recommend Calstar.
Google Review
- May 26, 2019
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it!
Google Review
- May 26, 2019
Google Review
- May 25, 2019
Best buying experience! Suzy and Carena were both my sales advisor. They both helped each other hand in hand to get me the best deal possible. They both were beyond wonderful in being so patient with my family and I. This was my first time buying a Benz, Suzy and Carena were both knowledgeable about...
Response from the owner Replied: Congratulations on your new vehicle, and thank you so much for the recommendation! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 25, 2019
Google Review
- May 25, 2019
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it!
Google Review
- May 24, 2019
Google Review
- May 24, 2019
After speaking to two different dealerships, I chose to buy my car with Arshak from Calstar. Besides being friendly, not pushy at all, he gave me a great discount.I'm happy with my new car, as well as the service ans professionalism provided.
Google Review
- May 24, 2019
Chong, my service advisor, what can I write down. So attentive to all my concern. It has been so many years, been taking care of my car.
Google Review
- May 24, 2019
Response from the owner Replied: We appreciate your five star rating, Evelyn! We hope to see you again down the road!
Google Review
- May 24, 2019
Google Review
- May 24, 2019
Response from the owner Replied: Your five stars mean a lot to us, Amir! Thanks for taking the time to leave your rating!
Google Review
- May 24, 2019
Response from the owner Replied: Thanks for rating us! Customer satisfaction is one of our top priorities!
Google Review
- May 23, 2019
Google Review
- May 22, 2019
Been with the dealership for years. My 5 star rating is specifically for Arshak in sales. He is very helpful and honest and I appreciate that kind of service.
Google Review
- May 22, 2019
I had an amazing experience with all the staff in calstar Mercedes in Glendale specially SUZZY ! she is a super star with her extraordinary positive attitude and beautiful smile. She gave me a great car A220 new series with a great unbeatable price. The manager is the best and also the finance...
Google Review
- May 22, 2019
Art Ter-Sahakian has been amazing in helping us return our old car and getting a new car in a matter of a couple of hours. It's our 4th vehicle we're leasing thru the same agent and I couldn't be happier. Art has been courteous, professional and helpful in helping his clients throughout several...
Response from the owner Replied: Emilia, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! We look forward to your next visit! Take care!
Google Review
- May 22, 2019
Amazing customer service experience. My service consultant was Gevik, and he worked with my deadlines and integrated them seamlessly, he never even blinked !!!
Google Review
- May 22, 2019
Google Review
- May 22, 2019
Gilbert Martinez, the agent from calstar mercedes service department was very personable and attentive to detail. Thank you for a wonderful experience. I could choose to take my car for service at another dealership, but why do that, when you get first class treatment at calstar of glendale...
Google Review
- May 21, 2019
Horrible went to the dealership no one even attempted to help me... one of the sales reps was On FaceTime the whole time Im driving to Rusnak
Response from the owner Replied: Haik Petrosian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our GM Chris Pass at 818-246-1800
Google Review
- May 20, 2019
Google Review
- May 20, 2019
Gilbert from service was great, he went above and beyond. I wish I can say the same for the other members of this dealership. Ive had a horrible experience with Calstar in the past looks like nothing has changed! I went to get my car from sales side over the weekend on Sunday to be exact because...
Response from the owner Replied: Christopher Teringalian, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing.Please call our GM Chris Pass at 818-246-1800
Google Review
- May 20, 2019
Hands down the best dealership out there with amazing prices you cant beat. I strongly recommend this dealership they will work with you in order for you to drive off with your new car that same day !!! CLA250
Google Review
- May 20, 2019
This review is long overdue. I had a wonderful service experience with Calstar Motors Mercedes Benz in Glendale! Aaron was very professional and he made the entire process so smooth, convenient, and easy. My car and I definitely feel taken care of. Thanks to Aaron and Calstar!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 20, 2019
New management for the Calstar Motors repair shop has had amazing results! They diagnosed my car's issue and had it repaired within 24 hours of me bringing it in. They supplied me with a loaner nonetheless. My advisor communicated with me three times to update me, share estimates, gave me a labor...
Google Review
- May 20, 2019
I am very pleased with the service at Calstar. Chang was terrific and arranged a Lyft for me home and back. The car was delivered in mint condition.
Google Review
- May 20, 2019
Google Review
- May 20, 2019
I purchased CPO from Calstar and It was a nice and smooth experience. Sales Personnel are professional and take good care of their customers.
Google Review
- May 20, 2019
Gilbert from service was great, he went above and beyond. I wish I can say the same for the other members of this dealership. Ive had a horrible experience with Calstar in the past looks like nothing has changed! I went to get my car from sales side over the weekend on Sunday to be exact because...
Response from the owner Replied: Christopher Teringalian, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing.Please call our GM Chris Pass at 818-246-1800
Google Review
- May 19, 2019
Google Review
- May 18, 2019
Google Review
- May 18, 2019
Best service with Suzy Q, she is super helpful and care for after sale as well. I will recommend her to anyone if interested.
Google Review
- May 18, 2019
I purchased my beautiful Glc300 coupe from Hamlet. The staff at Calstar are so professional and knowledgeable. I am very satisfied with the services I received. His assistant Nareh and Suzy helped make the process smooth! Suzy went over and beyond to ensure I was comfortable with the features. Thank...
Response from the owner Replied: Hi Mesrop, thank you so much for your positive comments about Calstar Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 17, 2019
Great service, friendly service advisors and top quality treatment
Yelp Review
- May 17, 2019
My time at Calstar Motors was wasted. Hamlet, the salesman I was introduced to after ten minutes of no salesman was a boor. Arrogance is not acceptable when shopping for a car. I can only imagine how bad the service after the sale is. As the sales manager told me,there are more than twenty Mercedes...
Yelp Review
- May 17, 2019
It's a shame I always leave there thinking I shouldn't go back always get horrible run around service. today was the worst... time for a new dealership...Which one is good? X
Google Review
- May 17, 2019
Google Review
- May 16, 2019
took my car in for a battery issue, Noell was a great help i was in an out of dropping off my car and got a rental to go around , my car was fixed in a day and he was very helpful with the entire process
Response from the owner Replied: Hi, thank you so much for your positive comments about Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 15, 2019
one of best experiences that i have. Love Mecedes
Cars.com Review
- May 15, 2019
I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned service advisor's name was Gilbert Martinez, who performed exemplary customer service. He was professional, courteous, and empathetic of my previous...
Google Review
- May 15, 2019
one of best experiences that i have. Love Mecedes
Google Review
- May 15, 2019
Response from the owner Replied: Melina, thank you for the 5 star rating! We hope you have a great day!
Google Review
- May 14, 2019
Google Review
- May 12, 2019
"Cal Star Motors" is one word: A-M-A-Z-I-N-G! and they exceeded my mother's and my expectations as far as service and customer relations are concerned.We received a recall service notice for our C-300 and for the first time we decided to take our vehicle to "CalStar Motors" both for fixing the...
Response from the owner Replied: Anashe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Calstar Mercedes. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 12, 2019
When I first showed up they greeted me with a warm welcome we got to work right away they took me outside to go take a look at the car I took it out for a test drive and I knew the car had to be mine my dealer was very helpful, they didnt try to lowball me on the price knowing its a used car The...
Response from the owner Replied: Victor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Calstar Mercedes. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 12, 2019
Google Review
- May 12, 2019
No drama service. Handled warranty repair with a smile and provided courtesy vehicle during course of repair. Checkout was a breeze. Class A service all the way. Gracias. M
Google Review
- May 11, 2019
Calstar Mercedes in Glendale is an excellent dealer; Arshak was very professional and pleasant as was Finance Manager Gor. We left with a new car and very satisfied with our experience there.
Response from the owner Replied: Hi Jean, thank you so much for your positive comments about Calstar Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 11, 2019
Cars.com Review
- May 11, 2019
Excellent service. Had to change 2 rear tires and it was all done in less than 2 hours.
Google Review
- May 11, 2019
Excellent service from Karo, bought many car from him now!!! Thank You!
Google Review
- May 11, 2019
Google Review
- May 10, 2019
I am very pleased with the service at Calstar. Chang was terrific and arranged a Lyft for me home and back. The car was delivered in mint condition.
Google Review
- May 10, 2019
I would like to give Noel Stevenson (Express Service Advisor) and Sam Delati (Service Manager) a special thanks for taking care of my car. They were very understanding and provided top notch service. Thank you Calstar Motors Mercedes.
Response from the owner Replied: Hi Monte. Thank you for taking the time to let us know how Noel and Sam did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Calstar Mercedes. If you're ever in need of more help, please let us know!
Google Review
- May 09, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- May 09, 2019
Friendly and well known stuff. Making appointment is easy, there isn?t any waiting time. Good job
Calstar Mercedes Replied: Hi Barsegh, thank you so much for your positive comments about Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 09, 2019
Cars.com Review
- May 08, 2019
Gilbert Martinez was my service advisor and he did a great job of making sure everything was taken care of and provided great service. The receptionist assisting with loaner cars could have done a better job.
Google Review
- May 08, 2019
Car was done in just under an hour everything was explained as to what was done with the car and what needed to be taken care of in the future very nice and professional folks
Google Review
- May 07, 2019
Cars.com Review
- May 06, 2019
Jora and Armen are very professional and made the car shopping very presentable. I will recommend everyone to Calstar Motors.
Calstar Mercedes Replied: Lana, thank you for sharing your positive experience. If you have any further questions, please don't hesitate to reach out. Take care.
Google Review
- May 06, 2019
Total mess of service. Kept my car for days and in the end didnt even fix the problem I had with my clock spring. I took it in for a recall and I was told it would take 2-3 hours. More like 2 weeks, not satisfied at all and will not be returning again.
Response from the owner Replied: Monte, it's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (818) 246-1800 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Google Review
- May 06, 2019
New management for the Calstar Motors repair shop has had amazing results! They diagnosed my car's issue and had it repaired within 24 hours of me bringing it in. They supplied me with a loaner nonetheless. My advisor communicated with me three times to update me, share estimates, gave me a labor...
Google Review
- May 06, 2019
Google Review
- May 05, 2019
Hands down the best dealership out there with amazing prices you cant beat. I strongly recommend this dealership they will work with you in order for you to drive off with your new car that same day !!! CLA250
Yelp Review
- May 05, 2019
Arshak is the great dealer and gives the best deals! This is the fifth car I am buying from him! Be sure to make an appointment when buying your next car
Google Review
- May 04, 2019
Google Review
- May 04, 2019
Google Review
- May 04, 2019
I have been dealing with Mercedes for last 8 years where ever Hamlet goes we follow.. he has recently relocated to the Glendale branch from Santa Monica it is worth the drive to go see him and have him takecare of me like he always has!! Hamlet is truly an expert in this field and has many years of...
Response from the owner Replied: Zang, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 03, 2019
Customer service was fantastic, Sam the service manager was very amicable and made you feel at home. Aaron the service advisor made sure everything went smooth in terms of paperwork and loaner schedule. My only gripe was that the wait time for a loaner schedule was 2 weeks.
Yelp Review
- May 03, 2019
I have been dealing with Mercedes for last 8 years where ever "Hamlet" goes we follow.. he has recently relocated to the Glendale branch from Santa Monica it is worth the drive to go see him and have him takecare of me like he always has!! Hamlet is truly an expert in this field and has many years...
Google Review
- May 02, 2019
Yelp Review
- May 02, 2019
Hands down best dealership in the world. For starters I did not even want to buy a car until the next month and only went in because I had an hour to spare. Eric my dealer and Peter were outstanding I seriously got the best deal I could had possibly asked for In a matter of minutes. Mercedes deals...
Google Review
- May 02, 2019
Noel has been amazing and kept me informed throughout the repair process.
Cars.com Review
- May 02, 2019
Noel has been amazing and kept me informed throughout the repair process.
Google Review
- May 01, 2019
Google Review
- May 01, 2019
Yelp Review
- May 01, 2019
Alex in parts was extremely helpful. Ishmael was also great and provided excellent customer service. Thank u both!!
Cars.com Review
- May 01, 2019
Leased a new car from this dealership. Very positive experience. They were efficient, helpful, thorough and yielded a good transaction. They had been providing service on my previous Mercedes and this time I went to them for my next car. It was a good choice. Would highly recommend this...
Calstar Mercedes Replied: Hi Jeanie, thank you for taking the time to leave a review for us at Calstar Mercedes. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- April 30, 2019
I have been a Mercedes Customer for over a decade and I have yet to have a service advisor like Gilbert at Calstar Mercedes. Great guy and passionate about his work and life.
Response from the owner Replied: Owen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Calstar Mercedes. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 30, 2019
I was taken care of immediately and, the customer service was excellent I would highly recommend this location to everyone. Thank you !!!!
Response from the owner Replied: Hi Ysali Pockman, thank you so much for your positive comments about Calstar Mercedes!
Google Review
- April 30, 2019
Google Review
- April 30, 2019
I have been a Mercedes Customer for over a decade and I have yet to have a service advisor like Gilbert at Calstar Mercedes. Great guy and passionate about his work and life.
Cars.com Review
- April 30, 2019
Writing this review to let people know how diligent Gilbert (Are awesome service advisor ) and Cal-star Mercedes have been.
Calstar Mercedes Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- April 30, 2019
I was taken care of immediately and, the customer service was excellent I would highly recommend this location to everyone. Thank you !!!!
Response from the owner Replied: Hi Ysali Pockman, thank you so much for your positive comments about Calstar Mercedes!
Yelp Review
- April 30, 2019
I purchased a Mercedes GLC300 this past weekend from CalStar Motors and the service was efficient and stress free. I highly recommend salesman Arshak Torosyan. He was extremely helpful, and there was no pressure (as sometimes happens with car salesman) He drove to another dealership himself to...
Cars.com Review
- April 30, 2019
The service was excellent. I was updated Avery two days sboutvthe status of the repairs
Cars.com Review
- April 29, 2019
The whole process was easy and fast. Service representative was very professional and thorough.
Calstar Mercedes Replied: Susana Melgoza, thank you so much for the positive review!
Google Review
- April 29, 2019
I was fully satisfied with the way calstar motors treated me on my way to get my new Mercedes they were very helpful and understanding
Google Review
- April 29, 2019
I flew from Sacramento to Glendale to buy a cpo c450 amg from Hamlet. Their deals blew the competition in Northern California out of the water. I bought my car from Hamlet who took extreme good care of me and made the process easy. All the deal making was done over the phone, Hamlet sent detailed...
Response from the owner Replied: Tameem Samimi, thank you for your kind words and this wonderful review!
Google Review
- April 29, 2019
My first time leasing a car. Jora was a very good salesman who helped me to get through to the whole process in a very patient and understanding way.
Response from the owner Replied: Marianela, we are happy to have provided you with great first leasing experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 29, 2019
My first time leasing a car. Jora was a very good salesman who helped me to get through to the whole process in a very patient and understanding way.
Response from the owner Replied: Marianela, we are happy to have provided you with great first leasing experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 29, 2019
My first time leasing a car. Jora was a very good salesman who helped me to get through to the whole process in a very patient and understanding way.
Google Review
- April 29, 2019
I was fully satisfied with the way calstar motors treated me on my way to get my new Mercedes they were very helpful and understanding
Google Review
- April 29, 2019
I flew from Sacramento to Glendale to buy a cpo c450 amg from Hamlet. Their deals blew the competition in Northern California out of the water. I bought my car from Hamlet who took extreme good care of me and made the process easy. All the deal making was done over the phone, Hamlet sent detailed...
Response from the owner Replied: Tameem Samimi, thank you for your kind words and this wonderful review!
Yelp Review
- April 29, 2019
I flew from Sacramento to Glendale to buy a cpo c450 amg from Hamlet. Their deals blew the competition in Northern California out of the water. I bought my car from Hamlet who took extreme good care of me and made the process easy. All the deal making was done over the phone, Hamlet sent detailed...
Yelp Review
- April 29, 2019
I was in the parts department last week and purchased Mercedes Benz auto parts for my C240 from Alex. I must say that he was so helpful, kind, patient and went out of his way to answer all of my questions. Alex has OUTSTANDING CUSTOMER SKILLS AND HE DESERVES THE BEST. CALSTAR MOTORS IS VERY...
Yelp Review
- April 29, 2019
PSA: If you own a car with Pirelli run-flat tires and the tires are less than one year old or within the first 2/32" of the original usable tread (whichever is first), they are eligible for FREE replacement under the Pirelli warranty, regardless of whether it was caused by a "road hazard" aka one of...
Google Review
- April 28, 2019
Very good
Yelp Review
- April 28, 2019
This was my first time getting a Mercedes (lease) and Hamlet Karaletian made it the easiest process ever! He told and showed me everything up front and gave me the best deal ever. His customer service was above and beyond and he was quick and knowledgeable with any questions I had. Hamlet was very...
Google Review
- April 28, 2019
Google Review
- April 27, 2019
Yelp Review
- April 27, 2019
This is the third time we have leased a car from Cal Star and it won't be the last! We had the pleasure of working with Arshak and Armen (sales manager). Arshak was exceptional! He got me the car of my dreams at such a reasonable price and was great to work with throughout. He even called us the...
Yelp Review
- April 27, 2019
This is my number one dealership and my 3rd Mercedes from Calstar Motors the general manager Mike is awesome and Susie Q went beyond the call of duty to make sure I got every feature that I wanted on my car, And of course I can't forget Anton in finance who made everything go so smoothly. Thank you...
Google Review
- April 27, 2019
Google Review
- April 26, 2019
The entire CALSTAR MOTORS team exceeded my expectations. I found them to be courteous, knowledgeable with my needs and the Mercedes Benz product.
Response from the owner Replied: Stan Sax, we are so happy to read such a great review about Calstar Mercedes!
Google Review
- April 26, 2019
The entire CALSTAR MOTORS team exceeded my expectations. I found them to be courteous, knowledgeable with my needs and the Mercedes Benz product.
Response from the owner Replied: Stan Sax, we are so happy to read such a great review about Calstar Mercedes!
Google Review
- April 26, 2019
100% OK
Google Review
- April 24, 2019
Yelp Review
- April 24, 2019
I have had exceptional care at this Calstar dealership! Aaron is incredible and always takes great personal care of myself and my car!! Unfortunately my car was returned with a dent after a service appt and when I noticed it and let him/them know they took care of it immediately! I truly felt like...
Google Review
- April 24, 2019
Response from the owner Replied: We appreciate your great star rating! We hope to see you again down the road!
Google Review
- April 24, 2019
STAY AWAY!!! I bought a used Mercedes from this place approximately a month ago and continue to have issues. My salesperson was Emad. Although he appeared to be helpful in the beginning, the follow up service that I have gotten is horrible. My Mercedes was a 2015 E400 with 16K miles originally...
Google Review
- April 23, 2019
My meticulous 2008 C350 with only about 23,500 miles on it was recently in their service department for a small oil leak and for an airbag recall. The service department took excellent care of me and saw to it (as I did) that I received every potential currently available discount being offered. ...
Response from the owner Replied: Jerry L, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes!
Google Review
- April 23, 2019
Definitely a pleasant shopping experience. The staff are friendly, no locked cars. Thank you Bentley Cheng for the friendly greetings
Google Review
- April 23, 2019
Thanks to George in sales I walked out with my dream car. 2019 C63S AMG. Thanks guys!
Response from the owner Replied: Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 23, 2019
Satisfaction!!!!!!!!!!!!!!!!
Response from the owner Replied: Thanks! Your satisfaction means so much to us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 23, 2019
When I buy a car - I want to know I am getting a good deal. It's just not about asking for more money off, I want to feel like I am respected and treated well. I work hard building my own personal business, and I respect another business. That being said, when I negotiate to buy a car - most sales...
Cars.com Review
- April 23, 2019
When I buy a car - I want to know I am getting a good deal. It's just not about asking for more money off, I want to feel like I am respected and treated well. I work hard building my own personal business, and I respect another business. That being said, when I negotiate to buy a car - most sales...
Calstar Mercedes Replied: David , we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Chris Pass
Cars.com Review
- April 23, 2019
I have been looking around at different Mercedes-Benz dealers for the 2019 CLS 450. Most of the dealers only carry a few inventory and the same generic colors, black or white with blah features. But Calstar Motors Mercedes-Benz dealer in Glendale is the only one close enough to where I live carries...
Calstar Mercedes Replied: Grace C., it's experiences like yours that really keep us motivated! Thank You!!
Google Review
- April 22, 2019
This review is long overdue. I had a wonderful service experience with Calstar Motors Mercedes Benz in Glendale! Aaron was very professional and he made the entire process so smooth, convenient, and easy. My car and I definitely feel taken care of. Thanks to Aaron and Calstar!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 21, 2019
Response from the owner Replied: Thank you for the five star rating, Jose. Please let us know if there is anything else we can do for you!
Cars.com Review
- April 21, 2019
Jora and Armen were incredibly helpful in choosing the right vehicle for me and my family. Their knowledge and expertise made the process so much easier for us. Thanks to their amazing customer service, we couldn?t be any happier to enjoy our new Mercedes SL 550.
Google Review
- April 21, 2019
Cars.com Review
- April 21, 2019
Aaron is service was extremely nice and helpful. He did everything to make me as a customer Happy. Fast , friendly and professional. Thank you Aaron, Kristine
Calstar Mercedes Replied: We hope to be of service to you again in the future. Best wishes, Calstar Mercedes
Yelp Review
- April 21, 2019
Very bad place for sales I went there looking for a c63 and worked with Erik alatorre he made up some crap claiming they were not allowed to test drive AMGs which is a total lie! I currently own a S550 a G63 and a e63s which I never had problems test driving before purchasing I buy a lot of cars...
Cars.com Review
- April 20, 2019
Emad, Michael, and the rest of the team are terrific. Not only did they give us a good deal on the car, they also provided excellent customer service. We highly recommend them.
Calstar Mercedes Replied: Hi Vahe, thank you so much for your positive comments about Calstar Mercedes! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 19, 2019
Thanks to George in sales I walked out with my dream car. 2019 C63S AMG. Thanks guys!
Response from the owner Replied: Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 19, 2019
Definitely a pleasant shopping experience. The staff are friendly, no locked cars. Thank you Bentley Cheng for the friendly greetings
Response from the owner Replied: Hi Wayne, thank you so much for your positive comments about Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 19, 2019
IT IS A SHAME THAT A CAR COMPANY WITH SUCH A LONG HISTORY NO LONGER BUILDS QUALITY INTO THEIR CARS.WHEN I BOUGHT MY CAR FROM CAL-STAR IN 2009 I WAS HAPPY FOR THE FIRST YEAR. SINCE THEN THE CAR HAS COST ME 10'S OF THOUSANDS DOLLARS IN REPAIRS.CAL-STAR HAS RARELY STOOD BEHIND THE CAR, ONLY WHEN THEY...
Google Review
- April 19, 2019
My meticulous 2008 C350 with only about 23,500 miles on it was recently in their service department for a small oil leak and for an airbag recall. The service department took excellent care of me and saw to it (as I did) that I received every potential currently available discount being offered. ...
Response from the owner Replied: Jerry L, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes!
Yelp Review
- April 18, 2019
Emad found me the car and color I wanted, silver on silver) hard to find,and quoted me the best price and payment without Anoying automated sales pitch.Anton the financial manager was low key, kind and comforting. He got me through it.I can be high strung in that kind of situation and just walk out...
Yelp Review
- April 18, 2019
a true circus run by its own clowns. they took down my old review and it appears many other negative reviews that show their shady practices as well. was told i ABSOLUTELY HAD TO have a final inspection before returning my lease, which i'd never done in the previous THREE cars id gotten from here....
Google Review
- April 17, 2019
Great experience. Ara was our sales rep and was super to work with. There was some confusion about options after we took the car home but Ara and his manager came up with a solution to make sure we were happy. All in all a wonderful experience and we will definitely buy from them again.
Response from the owner Replied: Hi Ryan! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- April 17, 2019
If you go this dealer you have to ask for SUZY to help you!!!!! The best sales associate !! She did her best to help me out with EVERYTHING!!! She got me exact car i wanted!!! She was able to beat every price given to me !!! I am very pleased and happy with my visit there!!! Thanks to Suzy and also...
Google Review
- April 17, 2019
I had a great experience here! From beginning to end the customer service was great! I recently lease a Mercedes A220! Out of all the Mercedes Benz that I talked to they gave me the best deal! A special thanks to Chris (sales rep) who helped me through this whole process. I gave him my budget and he...
Response from the owner Replied: Beto, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Calstar Mercedes. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 17, 2019
Suzy at Calstar Motors is the best I bought my Gle 350 excellent experience fast friendly knowledgeable I love Suzys work she made the process easy and enjoyable. I left dealer with my gorgeous car very happy
Calstar Mercedes Replied: We're so glad that Suzy provided such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 16, 2019
Mr. Bently Chang and the entire Calstar Motors team are the best! From the moment my family and I walked in, we were treated with the utmost kindness and respect. I will definitely be a repeat customer and refer as many people as I can!
Response from the owner Replied: Jazz, we're happy to hear you had such a positive experience with Bently and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 16, 2019
Im giving a feedback on my experience with Peter , I have to say he was so professional and had such a good vibe . He made the whole process smooth and easy and he kept his promise on the deal we had in mind. Im definitely coming back to him! Because you dont find many salesman as good as him ! His...
Google Review
- April 16, 2019
I had always hated entering a card dealership to buy or lease a car but this time thanks to my sales rep Jano and sales manager Armen I had a very pleasant experience and I would highly recommend Jano and this dealership to my friends.
Cars.com Review
- April 16, 2019
Great customer service . Staff is knowledgeable and caring.
Cars.com Review
- April 16, 2019
My experience here was great! From start to finish Chris showed me exceptional customer services. I shopped for this car for a long time and this dealer gave me the best offer! Chris was never pushy on trying to make a deal!
Google Review
- April 15, 2019
I had always hated entering a card dealership to buy or lease a car but this time thanks to my sales rep Jano and sales manager Armen I had a very pleasant experience and I would highly recommend Jano and this dealership to my friends.
Google Review
- April 15, 2019
Cars.com Review
- April 14, 2019
They provide friendly and fast service. Always a pleasure.
Google Review
- April 13, 2019
Response from the owner Replied: We are disappointed to see your low star rating. Please contact us at (818) 246-1800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Cars.com Review
- April 12, 2019
Please note that Ara was very helpful and kind, offered to assist until the closing the deal.
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Excellent service.
Yelp Review
- April 11, 2019
Best buying experience! Bentley is the sales rep that helped and he was beyond wonderful! The whole process was seamless and he really got me the best deal possible! Excited to keep going back to him and refer him to friends and family!Thanks again to the entire team for helping me drive off in my...
Yelp Review
- April 11, 2019
Jay at cal star services is amazing, super helpful every time I go in there with a minor or major problem with my car it is handled ASAP.. thank you again Jay for helping me out today your great guy.
Google Review
- April 11, 2019
Im giving a feedback on my experience with Peter , I have to say he was so professional and had such a good vibe . He made the whole process smooth and easy and he kept his promise on the deal we had in mind. Im definitely coming back to him! Because you dont find many salesman as good as him ! His...
Google Review
- April 10, 2019
Response from the owner Replied: Gena, we are disappointed to see your low star rating. If you'd be willing to provide more feedback, please reach out to us at (818) 246-1800 so we can assist you further.
Google Review
- April 10, 2019
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- April 10, 2019
Mr. Bently Chang and the entire Calstar Motors team are the best! From the moment my family and I walked in, we were treated with the utmost kindness and respect. I will definitely be a repeat customer and refer as many people as I can!
Response from the owner Replied: Jazz, we're happy to hear you had such a positive experience with Bently and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 10, 2019
absolutely, hands down the best service i could ask for since they changed hands awhile ago. the buyer process was painless (ok a little painful but they all are) and the service of my vehicle is outstanding. Fast, efficient and friendly.
Yelp Review
- April 10, 2019
I'm giving a feedback on my experience with Peter , I have to say he was so professional and had such a good vibe . He made the whole process smooth and easy and he kept his promise on the deal we had in mind. I'm definitely coming back in the future . Because you don't find many salesman as good as...
Cars.com Review
- April 09, 2019
Best car buying experience ever! Bently the fleet manager was attentive and made the entire experience very enjoyable for me.
Google Review
- April 09, 2019
Always a pleasant experience.
Response from the owner Replied: We are glad we could consistently provide you with great service, Erik! We value your business and look forward to your next visit! Take care!
Google Review
- April 09, 2019
Very nice service person but slow repair and only gave me 30 minutes notice to pick up b4 closing.
Google Review
- April 09, 2019
very friendly people my car was not ready when I showed up unananowsed they got me an uber to where I had to go, and they left my car in tip top.
Google Review
- April 09, 2019
Brought in my e550 for a repair and service. The service manager Sam and service rep Gilbert were awesome to deal with. Very honest, direct and patient. They were able to repair my car at an affordable price. I was going to Mercedes of Arcadia, I am only bringing my Mercedes here going forward....
Yelp Review
- April 09, 2019
Brought in my e550 for a repair and service. The service manager Sam and service rep Gilbert were awesome to deal with. Very honest, direct and patient. They were able to repair my car at an affordable price. I was going to Mercedes of Arcadia, I am only bringing my Mercedes here going forward....
Google Review
- April 09, 2019
very friendly people my car was not ready when I showed up unananowsed they got me an uber to where I had to go, and they left my car in tip top.
Google Review
- April 08, 2019
Google Review
- April 08, 2019
Always a pleasant experience.
Response from the owner Replied: We are glad we could consistently provide you with great service, Erik! We value your business and look forward to your next visit! Take care!
Yelp Review
- April 07, 2019
It was worth the 1 1/2 hour drive to Calstar Motors. Bently the Fleet Manager made it happen for us! I highly recommend this dealership plus they had a good pre-owned inventory to choose from. Ask for Bently he will take good care of u!
Yelp Review
- April 07, 2019
This is my second time buying a car from Calstar Motors. Excellent service from Bentley and the GM. They made the deal happen! Great selection of cars both new and pre-owned.
Yelp Review
- April 06, 2019
We came to calstar after having been shopping for a new mercedes for a while. My husband and i felt pretty hopeless in our search to find the perfect car to fit out budget. We had been to fletcher jones and mercrdes of south bay at which we had no luck and mediocre customer service. I called into...
Google Review
- April 04, 2019
Treated with so much sympathy and respect. I'm a first-time Mercedes owner; first time I've gone for service for it. I'm very much a fan. Haven't been treated in such a courtly way before in a car service department!
Google Review
- April 04, 2019
Thank you so much to Art and the team! I am very happy with my new car, and they took good care of me! The whole process was very smooth, and they were able to find the vehicle that I wanted! Highly recommend to anybody looking for a Mercedes, and I will definitely be back!
Cars.com Review
- April 04, 2019
THE CAR IS VERY SMOOTH AND THE SERVICE WAS AMAZING
Cars.com Review
- April 04, 2019
Called because my Car's warning light went on. Spoke with Gilbert on the phone who said to bring it right in. He was very nice and attentive. He answered my questions and communicated throughout the day while my car was being worked on. I felt that my car was in good hands.
Google Review
- April 04, 2019
Hamlet was so nice, kind, and knowledgable about Benz!! I felt safe talking to him and comfortable with professional and gentle manner!! I am very satisfied that I met him last Sunday to purchase Benz!! ^_^
Cars.com Review
- April 04, 2019
Hamlet was so nice, kind, and knowledgable about Benz!! I felt safe talking to him and comfortable with professional and gentle manner!! I am very satisfied that I met him last Sunday to purchase Benz!! ^_^
Cars.com Review
- April 04, 2019
We've been a customer at Calstar Motors in Glendale since 2003. We love MB's and "the main" reason we stay with a MB is because of the Service Dep't. at Calstar. Chung (service writer who should be mayor) is "the man" when in comes to customer service, promptness, returning calls, etc. OK, let's...
Cars.com Review
- April 03, 2019
I purchased my vehicle a couple months ago and had a smooth process. I took my car in yesterday for service for the first time and Noel helped me. He was great and helpful!!
Calstar Mercedes Replied: Kristine, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! We hope to see you soon!
Google Review
- April 02, 2019
Very nice service person but slow repair and only gave me 30 minutes notice to pick up b4 closing.
Google Review
- April 02, 2019
Very good
Google Review
- April 02, 2019
We found a very clean, low mileage S-Class online on one of the used auto sites. The sales person Art Tersaakyan was the best. We live in Orange County so he sent hi res pictures confirming the super low miles and overall top quality of the car. The car was inspected and certified, so it came...
Google Review
- April 02, 2019
We found a very clean, low mileage S-Class online on one of the used auto sites. The sales person Art Tersaakyan was the best. We live in Orange County so he sent hi res pictures confirming the super low miles and overall top quality of the car. The car was inspected and certified, so it came...
Yelp Review
- April 02, 2019
We found a very clean, low mileage S-Class online on one of the used auto sites. The sales person Art Tersaakyan was the best. We live in Orange County so he sent hi res pictures confirming the super low miles and overall top quality of the car. The car was inspected and certified, so it came...
Google Review
- April 02, 2019
Calstar Mercedes goes always above and beyond my expectations. Im really happy to have chosen them as my my main car service center. Ill definitely buy my next Mercedes car from them.
Cars.com Review
- April 02, 2019
Calstar Mercedes goes always above and beyond my expectations. I?m really happy to have chosen them as my my main car service center. I?ll definitely buy my next Mercedes car from them.
Cars.com Review
- April 02, 2019
I had an excellent experience at Calstar Mercedes Benz of Glendale. My Sales Advisor Mr. Ara was really helpful, he was able to get me exactly what I was looking for with my new vehicle. I was very satisfied with how he took the time to go over all the features of what the vehicle has to offer and...
Cars.com Review
- April 01, 2019
This is my second car with MBZ and the service experience is always excellent, no complaints. Phone and in person service is fast but not rushed.
Calstar Mercedes Replied: Joselyne, we are glad we could help! We look forward to your next visit! Take care!
Google Review
- April 01, 2019
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Cars.com Review
- April 01, 2019
Easy service and no major hassles. Very fair price
Cars.com Review
- April 01, 2019
The service team was fast and quick to get me to where I needed to go for the mean time that my car was being serviced. The only reason I will not give them a 5 stars is that I had to call my service representative to ask when my car was going to be ready, when he said he would call me.
Cars.com Review
- April 01, 2019
It was a pleasant experienced Lee Eric and Anton were accommodating and friendly.
Cars.com Review
- April 01, 2019
My experience was simply outstanding. This is my fifth car from my dealership. Why do I keep coming back? I keep coming back because of the exceptional service. Art, Billy, and everyone else at CalStar are wonderful!
Cars.com Review
- April 01, 2019
I received very good service. The sales person was very helpful and knew exactly what I needed. I love my new car250CLA Coupe.
Cars.com Review
- April 01, 2019
Excellent services. They treat you as a customer not as a business.
Yelp Review
- April 01, 2019
I had an excellent experience at Calstar Mercedes Benz of Glendale. My Sales Advisor Mr. Ara was really helpful, he was able to get me exactly what I was looking for with my new vehicle. I was very satisfied with how he took the time to go over all the features of what the vehicle has to offer and...
Cars.com Review
- April 01, 2019
Carrie was the best person ever very polite knowledgeable about the vehicles and very patient. A true professional
Google Review
- March 31, 2019
Very good
Google Review
- March 30, 2019
Great service with them all
Google Review
- March 30, 2019
The service was perfect. This was my first time there and everything was prompt and beyond professional. They took care of my car and Ill be back.
Google Review
- March 30, 2019
They doing Really good job. Armen Vardanyan and Jora are great. Thank you guys
Response from the owner Replied: Hi Gevorg Grigoryan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our GM Chris Pass would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- March 30, 2019
Excellent customer service, it was a very quick and painless experience to lease my new car.thanks Carena!
Google Review
- March 29, 2019
Excellent customer service, it was a very quick and painless experience to lease my new car.thanks Carena!
Google Review
- March 28, 2019
The service was perfect. This was my first time there and everything was prompt and beyond professional. They took care of my car and Ill be back.
Google Review
- March 27, 2019
They doing Really good job. Armen Vardanyan and Jora are great. Thank you guys
Response from the owner Replied: Hi Gevorg Grigoryan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our GM Chris Pass would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- March 21, 2019
Google Review
- March 20, 2019
Great service with them all