Google Review
- September 19, 2024
Response from the owner Replied: Varoojan, thank you for your business and your kind review! - The CALSTAR MOTORS Team
Google Review
- September 19, 2024
I was completely impressed with their professionalism and customer service. I highly recommend this Dealership.
Response from the owner Replied: Sona, we're delighted to hear you were impressed with the professionalism and customer service at Calstar Motors. Thanks for recommending us!
Google Review
- September 19, 2024
Johnny Hong is such a great finance manager, process was smooth and easy
Response from the owner Replied: We are grateful to have you as a CALSTAR MOTORS customer. Thank you, Erik!
Google Review
- September 19, 2024
Absolutely love my new car. Erik Sargsyan and Sevan went above and beyond to give me the best deal on the car!!! So super excited and loving it. Thank you Glendale Mercedes, Erik Sargsyan and Sevan for the BEST deal!
Response from the owner Replied: Sona, we're delighted to hear that Erik and Masis provided you with an exceptional experience at Calstar Motors. Enjoy your new car!
Google Review
- September 17, 2024
I’ve been getting service from Chung at Calstar MB for many years and he’s always knowledgeable honest and efficient. Calstar has the best service.
Response from the owner Replied: Hi Yev! Thank you for your loyalty and kind words about Chung! We're proud to have such a dedicated team at Calstar Motors, and we're glad to hear you had consistently great service.
Google Review
- September 15, 2024
It was such an amazing experience from the very beginning when we asked for assistance in choosing a car that would match our desires and budget, until the moment we got into our new Mersedes! Special huge thank you to Artak Vartanyan, the brilliant sales manager, who provided us with every details...
Response from the owner Replied: Victoria, we're delighted to hear that Artak and John made your experience at Calstar Motors so exceptional. Enjoy your new Mercedes!
Google Review
- September 15, 2024
I visited Calstar to have my EQS's windshield replaced. While they eventually completed the job, the process was far from customer-oriented. What was supposed to be a same-day job took four days. No one followed up with me, and despite my attempts to get updates on the status of the service, no one...
Response from the owner Replied: Hi, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (818) 246-1800 so we can work towards a resolution.
Google Review
- September 14, 2024
Response from the owner Replied: Victoria, this review made our day. Thank you for choosing CALSTAR MOTORS!
Google Review
- September 13, 2024
Suzy was amazing! We were in and out with a new car in 3 hours. The best car buying experience I've ever had.
Response from the owner Replied: We're delighted to hear that Suzy made your car buying experience at Calstar Motors so efficient and enjoyable. Thanks for sharing this fantastic feedback! Enjoy your new ride!
Google Review
- September 13, 2024
I had an excellent experience recently for my C300 20K service at Glendale Calstar. My service department agent Gilbert was very knowledgeable and professional to attend to my needs. Everything was done to perfection that I expected.
Response from the owner Replied: Hello Ruben, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 12, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 11, 2024
Response from the owner Replied: Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you'd be willing to provide more feedback, please reach out to us at (818) 246-1800 so we can assist you further.
Google Review
- September 11, 2024
Response from the owner Replied: Thank you for your confidence in CALSTAR MOTORS, and for your business. We are grateful to have you as a customer!
Google Review
- September 11, 2024
EXCELLENT !!! THANK YOU !!!
Response from the owner Replied: Hi Alexander! We appreciate you taking the time to leave Calstar Motors a review, thank you!
Google Review
- September 10, 2024
I had the best experience I’ve ever had at this dealership! Suzy was so incredible, will be buying all of my cars with her from now on! She was kind, patient, thoughtful, and made the whole experience so smooth and enjoyable! Highly recommend!
Response from the owner Replied: Hi Angela, we're delighted to hear that Suzy made your experience at Calstar Motors so memorable! Thanks for the high recommendation and kind words. Enjoy your new car!
Google Review
- September 10, 2024
Response from the owner Replied: Gaiane, thank you for stopping by to leave CALSTAR MOTORS a wonderful review!
Google Review
- September 09, 2024
Response from the owner Replied: Mari, thank you for leaving us your positive feedback. - The CALSTAR MOTORS Team
Google Review
- September 09, 2024
MR. Noel Stevenson, my service advisor, was so knowledgeable and kind. I will go to Noel for service continuously.Thank you Noel.
Response from the owner Replied: Hi Kim, we're delighted to hear that Andy provided such excellent service for your Mercedes at Calstar Motors. We look forward to serving you again! Safe travels!
Google Review
- September 09, 2024
Response from the owner Replied: We appreciate your positive feedback, Gevork. Thank you for your support of CALSTAR MOTORS!
Google Review
- September 09, 2024
Response from the owner Replied: Grant, there’s nothing better than a great review. Thank you! - The CALSTAR MOTORS Team
Google Review
- September 08, 2024
I had bad experience wrost Mercedes showroomSaleaman r making fool peoplePlaying with lease priceDon’t goSpecially Andrew salesman and the manager there so smart to make people foolI hope Mercedes will take action against themI am Mercedes love but after this I don’t want anymore I will switch on...
Response from the owner Replied: Hi Ali, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (818) 246-1800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- September 07, 2024
Response from the owner Replied: Thank you for choosing CALSTAR MOTORS, we appreciate your positive feedback!
Google Review
- September 06, 2024
You're better off either going to a real Mercedes dealership or finding someone who works on them because this place is a nightmare. My car is a year old and has 12k miles. The A/C is not working properly (very weak, doesn't cool half the time, etc) and I was told that's just how it is. I asked...
Response from the owner Replied: Hi Robert, it is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- September 06, 2024
If you want to buy or lease a car from calstar motors ask for Art Vardanyan. He is absolutely professional. He is one of the best sales person there.
Response from the owner Replied: Hi Meri! Thank you for recommending Art and sharing your positive experience with us at Calstar Motors! We're glad to hear he provided excellent service.
Google Review
- September 06, 2024
Response from the owner Replied: Vahe, this is a fantastic review. Thanks from the entire team at CALSTAR MOTORS!
Google Review
- September 05, 2024
Great service and professionalism. I got the car that I wanted and the AMG package along with the right color. Thank you George! Highly recommended!
Response from the owner Replied: Hi Stephen G! We're delighted to hear you had a great experience at Calstar Motors and got the car with all your desired features. Thanks for recommending us!
Google Review
- September 04, 2024
I’ve had my car serviced at Calstar ever since I bought it in 2018.Their team is always professional.In this last service, Service Manager, Gilbert,did a great job addressing my concerns.Thanks Gilbert!
Response from the owner Replied: Marianne, we're delighted to hear that Gilbert provided excellent service at Calstar Motors. Thanks for sharing your positive experience!
Google Review
- September 04, 2024
Erik Sargsyan helped me to find my perfect car and got me a great deal. Very nice guy, fun to talk with.
Response from the owner Replied: Tianyang, we're delighted to hear Erik made your car-buying experience enjoyable at Calstar Motors. Thanks for the positive feedback!
Google Review
- September 04, 2024
Very pleasant experience, outstanding service from beginning to end, would definitely recommend this Mercedez-Benz dealer. Andy and his financial manager Anton made the process easy,Thank you for your hospitality.
Response from the owner Replied: Hi Geo! We're delighted to hear that Andy and Anton provided outstanding service at Calstar Motors. Thanks for recommending us!
Google Review
- September 01, 2024
David Gomez was very helpful.
Response from the owner Replied: Hi Maria, we're glad David was able to assist you effectively at Calstar Motors!
Google Review
- August 31, 2024
Response from the owner Replied: Thank you for trusting CALSTAR MOTORS with your business, Isabelle!
Yelp Review
- August 30, 2024
Outstanding Costumer Service. I cannot recommend them highly enough. Erik Sargsyan, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. Thank you again Calstar Motors four your excellent Customer service
Elizabeth M. Replied: Anahit, we're delighted to hear Erik provided such excellent service! Thanks for choosing Calstar Motors and sharing your positive experience.
Google Review
- August 27, 2024
We had an amazing car leasing experience at Calstar Mercedes. The showroom is fantastic and the onsite selection of cars is extensive. We were in expert hands with Hendrick. He was patient, extremely knowledgeable and super helpful. He took all the time we needed and never rushed us. We...
Response from the owner Replied: Mike and Suzy, we're delighted to hear that Hendrick and our team at Calstar Motors made your leasing experience enjoyable. Thanks for choosing us and sharing such positive feedback! We'll see you next time. Safe travels!
Google Review
- August 27, 2024
Jora is amazing he gave us an amazing experience. If you are buying mercedes definitely go to him. I highly recommend him. Great guy.
Response from the owner Replied: Anoeil, we're delighted to hear that Jora provided you with an amazing experience at Calstar Motors. Thanks for the high recommendation! Safe travels!
Google Review
- August 24, 2024
Excellent customer service, no pressure sales. Love my EQE 350+
Response from the owner Replied: Nidal, thank you for your feedback and kind words about our customer service. We apologize for not informing you about the hood repainting; this is certainly something we should have communicated. Please reach out to us so we can discuss this further and address any concerns you may have. Thank you, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- August 23, 2024
Recently bought a GLE 350 from Cal Star Mercedes. The process was quick and easy due to Art. Got me a great deal and I was out of there really happy.
Response from the owner Replied: Hovik, we're delighted to hear that Art made your experience at Calstar Motors quick and easy. Enjoy your new GLE 350!
Google Review
- August 22, 2024
Recently I had my SUV serviced at Calstar. I must admit I love Noel. He is very patient, kind and responsive. A family member I live with has cancer and I was worried about coming into the dealership because I didnt want to expose him to COVID-19. Noel offered to have someone come to my home to...
Response from the owner Replied: Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Calstar Mercedes, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (818) 246-1800 to discuss ways we can better serve you in the future.
Google Review
- August 22, 2024
If you answer my call, it will be good ... the supervisor and his employee can't just take pictures for 4 days and lie that they did and sent ... they don't even want to give the car so that the client is a little satisfied
Response from the owner Replied: Hi Vahagn, we regret to hear that you had this experience with us. Please contact us at (818) 246-1800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Google Review
- August 22, 2024
Response from the owner Replied: Artin, thank you for choosing us! We'll see you next time. Safe travels! - The Calstar Motors Team
Google Review
- August 19, 2024
Overall such a great experience, Calstar is my favorite dealership to work with it is now my 4th car with them. Honestly Suzy A. is the best she is always ready to help us out with any question we have and always gets us the best deal. Have been working with her for over 10 year and going into the...
Response from the owner Replied: Kevork, thank you for your loyalty and kind words! We're delighted to hear that Suzy has consistently provided excellent service at Calstar Motors over the years. We look forward to continuing to serve you like family! Have a great ride!
Google Review
- August 18, 2024
Honest and up front. Friendly sales staff and minimal haggling. If in the market for a used or new car! Gives these guys a try! Ask for Art Vantanyan!
Response from the owner Replied: Hi Ken, we're delighted to hear you had a positive experience with Art and the team at Calstar Motors. We appreciate your recommendation and see you again! Enjoy your new ride!
Google Review
- August 17, 2024
Karo and Anton were super great to deal with throughout my buying process at Calstar. They were helpful, knowledgeable and kind. I would definitely recommend this dealership!
Response from the owner Replied: Hi Vanessa, we're fantastic to hear that you'd recommend the dealership and that Andy made the experience super easy and efficient at Calstar Motors. We hope to see you next time! Enjoy your new ride!
Google Review
- August 16, 2024
Great staff and service, love them
Response from the owner Replied: Hi Angelica, thank you for sharing your Great service experience with our team at Calstar Motors. We look forward to serving you again! Safe travels!
Yelp Review
- August 16, 2024
Service Advisor Daniel Robles from the Service Department at Calstar Motors Inc surpassed my expectations. Upon arrival, I planned on requesting an Uber while my Benz was being serviced. However, I was offered a complimentary Uber ride for drop off and pick up. Daniel is incredibly knowledgeable and...
Elizabeth M. Replied: Silvia, we're delighted to hear that Daniel provided such exceptional service at Calstar Motors. Your recommendation means a lot to us! Thanks for sharing your experience and for choosing our team.
Google Review
- August 16, 2024
Service Advisor Daniel Robles from the Service Department at Calstar Motors Inc surpassed my expectations. Upon arrival, I planned on requesting an Uber while my Benz was being serviced. However, I was offered a complimentary Uber ride for drop off and pick up. Daniel is incredibly knowledgeable...
Response from the owner Replied: Thank you for sharing your experience! We're delighted to hear that Daniel and the Calstar Motors team provided exceptional service, from complimentary Uber rides to a thorough inspection and car wash. We appreciate your recommendation and look forward to assisting you again in the future!
Google Review
- August 15, 2024
Looking good
Response from the owner Replied: John, thank you for the 5-star review! - The Calstar Motors Team
Google Review
- August 13, 2024
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Calstar Motors, Dalida! Safe travels!
Google Review
- August 10, 2024
Benz#1
Response from the owner Replied: Thank you for the 5-star rating and review! - The Calstar Motors Team
Google Review
- August 10, 2024
Nice to have a business with professionals
Response from the owner Replied: Hi Rima, we’re pleased to hear that you value doing business with professionals at Calstar Motors!
Google Review
- August 10, 2024
Gilbert, thank you for always going above and beyond. You are very professional and personable and I love that about you. I feel confident with your recommendations when servicing my vehicle. I really appreciate you for always keeping me in the loop and updates me in on the progress about my...
Response from the owner Replied: Lydia, we're delighted to hear that Gilbert's exceptional service and professionalism have made a positive impact on your service experience at Calstar Motors. Thank you for the wonderful recommendation! We'll see you next time. Safe travels!
Google Review
- August 09, 2024
Response from the owner Replied: We are so grateful for your business at CALSTAR MOTORS, thank you very much!
Google Review
- August 06, 2024
Service is the worse , they want to charge you things that are covered by warranty. we had a diesel sensor emission went faulty , they want to charge 4000 dollars . It was supposed to be covered by the extended warrantyFor diesel cars for emission system .They keep giving you the run around ...
Response from the owner Replied: We take such feedback seriously and want to address this matter directly with you. Please reach out at your earliest convenience so we can work towards a resolution. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- August 06, 2024
Response from the owner Replied: We apologize for not meeting your expectations. We strive to provide top-notch service and it's clear we fell short during your visit. Please reach out so we can address any concerns you have directly. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- August 05, 2024
I am giving a one-star rating because my service took almost 5 hours, despite being told by my advisor that it would take 3-4 hours. I understand that delays can happen; however, after the 4th hour, I called and left a voicemail, but nobody called me back. I had to call again after 30 minutes before...
Response from the owner Replied: Hello Art, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Calstar Mercedes, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (818) 246-1800 to discuss ways we can better serve you in the future.
Google Review
- August 05, 2024
absolute worst customer service and most incompetent people I have ever done business with. from the very bottom all the way to the top including service, sales, parts, and management everyone at this dealership is an absolute moron. DO NOT DO BUSINESS...
Response from the owner Replied: Hi John, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.All the best,Calstar Mercedes(818) 246-1800
Yelp Review
- August 04, 2024
Erik Sargsyan you really are the best sales advisor, I' very thankful to you for your service and professionalism . I had an amazing experience with you . Trust to Erik Sargsyan and you never be regret
Elizabeth M. Replied: Kima, we're delighted to hear that Erik provided you with such an amazing experience at Calstar Motors. Thanks for sharing your positive feedback!
Google Review
- August 02, 2024
Great customer service Karo is the best never even wanted a new car ended up with a EV S class Benz thanks again Karo Great deal
Response from the owner Replied: Andre, we're delighted to hear that Karo provided such excellent service and helped you find your new Mercedes-Benz S-class EV at Calstar Motors. Thank you for trusting us with your business! Enjoy the new ride!
Google Review
- August 02, 2024
July 2024, Calstar Mercedes Dealer performed a simple repair on my C250 that any high school auto shop student could easily do. The standard "labor time guides" rate this ignition coil replacement to take .6 hours. Calstar charged me $581 labor for this service. That comes out to $975 an hour....
Response from the owner Replied: Hi Paul, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (818) 246-1800 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- August 02, 2024
Mr Hamlet who salesman and Mr Hong John tried to help me, and maximum customer service done.I like theire service. Excellent!
Response from the owner Replied: James, we're delighted to hear that Mr. Hamlet and Mr. Hong John provided excellent service at Calstar Motors! Thanks for the great feedback!
Google Review
- August 01, 2024
Response from the owner Replied: Oscar, thank you for the positive feedback about your recent visit to CALSTAR MOTORS!
Google Review
- July 31, 2024
I had a great experience with Calstar. It was my first time buying a car and despite all I heard about how painful the process can be alongside with general apprehension, things went very smoothly!The staff was super kind and accommodating (shoutout to Erik) and I felt treated with respect the...
Response from the owner Replied: Maksim, we're delighted to hear that your first car-buying experience went smoothly with us at Calstar Motors! It's great to know Erik and the team made you feel respected and well-informed. Thanks for recommending us!
Yelp Review
- July 30, 2024
I recently had the pleasure of purchasing a car from Calstar Motors, and I must say that my experience was nothing short of phenomenal. From the moment I've talked to Ms. Suzy Arutyunyan, Mr. Billy Wu and the whole team, walked onto the lot to the moment I drove off in my new vehicle, every aspect...
Elizabeth M. Replied: Derick, we're delighted to hear that your experience with Calstar Motors was phenomenal! Thank you for recognizing Suzy, Billy, and our team—we're thrilled we could help you find the perfect car! Enjoy your new vehicle and drive safely!
Google Review
- July 27, 2024
Response from the owner Replied: Thanks for leaving CALSTAR MOTORS a review! Have a great day, Haibert!
Google Review
- July 26, 2024
Response from the owner Replied: We’re lucky to have you as a customer, Marietta. Thank you for supporting CALSTAR MOTORS!
Google Review
- July 26, 2024
Response from the owner Replied: Hyunju, thank you for choosing us! We'll see you next time. Safe travels! - The Calstar Motors Team
Google Review
- July 25, 2024
Response from the owner Replied: Hi Sarkis, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at (818) 246-1800 so we may assist you in moving forward towards a resolution.
Google Review
- July 25, 2024
Great dealership no surprise upon arrival car was better then the listed Ad straight forward process clean nice car was skeptical at first because I usually on get cars from CarMax but I stepped out of my comfort zone and gave them a try and it was awesome car was very very nice and it was the best...
Response from the owner Replied: Ju, we're delighted to hear that you had a great experience with us at Calstar Motors and found the perfect car! Thanks for giving us a try and sharing your positive feedback.
Yelp Review
- July 25, 2024
Walked into this dealership looking to test drive an EQB and wasn't greeted by a single person. Walked the whole showroom, walked outside, looked at cars for 30 mins while every salesman was outside smoking or inside sitting in their chair. Went to Keyes European on Van Nuys and it was a totally...
Elizabeth M. Replied: It's disappointing to hear about your experience. We strive for excellent customer service and appreciate your feedback. If you have any further details or want to discuss this, please reach out directly. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- July 24, 2024
Response from the owner Replied: We look forward to serving you next time, Nancy. Thanks!
Google Review
- July 24, 2024
I had a great experience at CalStar Motors when I leased a 2024 Mercedes Benz EQE 350+. My VIP Client Manager: Suzy Arutyunyan was a delight to work with. I highly recommend Suzy and the folks at CalStar for your next Mercedes Benz.
Response from the owner Replied: Neil, we're delighted to hear that Suzy and the team at Calstar Motors made your leasing experience so enjoyable. Thanks for recommending us! Enjoy your new vehicle!
Google Review
- July 23, 2024
HAMLET is the man!!!!!!!! My credit was not in the best place. (less than 600) I told him my budget and my preferences and he got the deal done in less than 1 day. Drove off the lot in a certified preowned that I am beyond happy with!!! TELL HIM I SENT YOU!
Response from the owner Replied: Hi Mariah! We're delighted to hear that Hamlet was able to assist you so efficiently at Calstar Motors! Enjoy your certified pre-owned vehicle and thanks for the recommendation!
Google Review
- July 22, 2024
I am thrilled with the exceptional service provided by Susan and the rest of the Calstar Motors team. When I purchased my EQE, Susan was incredibly helpful from start to finish, ensuring everything went smoothly until I drove the car off the lot. More recently, my friend, whom I introduced,...
Response from the owner Replied: Hi Olusola, we're delighted to hear about your positive experiences with Susan and the Calstar Motors team! We appreciate your support and look forward to assisting you again in the future. Enjoy your EQE!
Google Review
- July 20, 2024
Response from the owner Replied: Gevorg, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (818) 246-1800 so we can understand your situation better in order to try and turn your experience around.Thank you,Calstar Mercedes
Google Review
- July 20, 2024
I have been coming to Calstar for yours, this is my 2nd car from them, they always treat me well. I will always bring my car for service and Im getting ready to lease my 3ed car from them. I always see Arshak and the sales crew and Chung my service adviser. Thank you for all your hard work
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 20, 2024
I am so pleased with the experience provided by Erik S. It took me 2 days of test driving and asking questions before I made up my mind. Erik S was so incredibly patient with me and made the experience so pleasant! I never felt rushed and once I picked the car I wanted, he did everything in his...
Response from the owner Replied: Hi Serina, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 19, 2024
Absolutely appalling service, call no answer, leave a voicemail, ignored, texts go unanswered. Stay away from these deadbeats.
Response from the owner Replied: We sincerely apologize for the lack of communication you've experienced. This is not the level of service we strive to provide, and we're committed to addressing this issue promptly. Please reach out directly so we can assist you further. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Yelp Review
- July 19, 2024
Calstar Mercedes is the Worst Dealer with its Service. They are liars. First of all they could sell new car with problems on it and instead of fixing your car they create other problems to make money from you or from your insurance. When you buy a car from Calstar other dealers refuse to service...
Elizabeth M. Replied: Garnik, these are very serious claims and I would like the opportunity to get a better understanding of what led to this impression. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- July 19, 2024
Very clean with royal treat to expensive car owners
Response from the owner Replied: Thank you for your honest feedback, Harvey. We appreciate your patience in waiting for your appointment. We hope to provide you with a 5-star appointment next time. -CALSTAR MOTORSJoe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- July 19, 2024
I took my EQE for a recall after the completion I had a Navigation issue with my car and been told by the service tech to solve that issue with sales people.I went to the sales section and met withArmen Vardanyan Genral Sales managerI asked him I have a little Navigation problem.First question he...
Response from the owner Replied: Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (818) 246-1800 so we can understand your situation better to try and turn your experience around.Thank you,Calstar Mercedes
Google Review
- July 18, 2024
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for CALSTAR MOTORS, Richard!Evelyn Cabrera - Controller - ecabrera@calstarmercedes.com
Google Review
- July 18, 2024
Response from the owner Replied: Thank you for supporting CALSTAR MOTORS, we appreciate your business!
Yelp Review
- July 16, 2024
Great experience! Erik Sargsyan and Andy Garica were very helpful and insightful with the vehicles. They made sure all my question were answered and got me the best deal possible! Will definitely come back to do business with them again.
Yelp Review
- July 16, 2024
If ever you find yourself shopping for a Mercedes Benz, go look for the rock stars of Calstar Glendale - Armen, Eriik and Justin. These gentlemen will help in anyway they can. Will work within your budget and make sure you go home with a big smile on your face. Guys from Calstar always find time to...
Elizabeth M. Replied: Rose, we're delighted to hear that Armen, Eriik, and Justin made your experience at Calstar Motors so enjoyable! Thanks for the shout-out and enjoy your new Mercedes-Benz!
Yelp Review
- July 16, 2024
I highly recommend Hendrik and Raffy for taking care of us. They were so patient and respectful. A lot of cars to choose from. Very clean. The only problem is our car doesn't have the rear license plate bracket. For a small problem like this is unacceptable considering their price and brand. Thank...
Yelp Review
- July 14, 2024
I had an great experience and enjoyed working with Armen! Thank you all for putting in the effort to help me a get a new car
Yelp Review
- July 14, 2024
Purchased my car a year ago for my wife. Justin and Armen was great! They couldn't have been nicer & more professional!
Yelp Review
- July 14, 2024
Tried getting a car and had to come back because of my credit. But they were all kind and nice to me and gave me great advice. See Armen
Google Review
- July 11, 2024
Salesman John Hong worked really really hard to get this deal done. As someone who works very hard my self for my customers, I appreciate the effort he put into it for me.
Response from the owner Replied: Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (818) 246-1800 so we can work towards a resolution.
Google Review
- July 10, 2024
Act like they're going to provide the best service and best price, but they actually charged me so much for my GLE-- went to an acquaintance at the downtown location and they told me I got ripped off SO badly.After it's settled and you sign, their demeanor changes completely and try to get you to...
Response from the owner Replied: Please reach out directly so we can address these concerns further and work towards a resolution. Thank you, Evelyn Cabrera - Controller - ecabrera@calstarmercedes.com
Google Review
- July 06, 2024
I'm really not one to write reviews of any kind, however my experience here was less than subpar. The only reason an additional star was given was because I did have a better experience with one salesman, Andrew, who unfortunately was not available the day I purchased my vehicle. Aside from that,...
Response from the owner Replied: Hi Cecilia, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (818) 246-1800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- July 04, 2024
Very bad service
Response from the owner Replied: Levon - I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- June 28, 2024
I've been getting my car services here for the last 5 years. The services staff are great to deal with, returned calls and gave feedback in things that my need addressing. Never had a problem. Had an issue with my engine light, they ran some test and gave possible error.
Response from the owner Replied: Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- June 27, 2024
I usually don't go out of my way to write a bad review buy if you're going to do a lease return, do not go to Calstar Mercedes.This was my first lease return and thankfully I did my research first. I got the car from Calabasas Mercedes but lived closer to Glendale so decided to give it back there....
Evelyn C. Replied: Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration you experienced during your recent visit. It appears there may have been a miscommunication from our sales advisor. The advisor intended to convey that the final bill amount was not yet determined, as the bank will provide the final bill if there are any additional charges. Please be assured that we are looking in to this issue thoroughly, and we will revisit our current practices and ensure our employees receive the necessary training to prevent such misunderstandings in the future and to make the process faster and more efficient. Thank you for giving us the opportunity to improve our service.
Google Review
- June 26, 2024
It was a good servise.. very satisfied… Big thank you To Andre who provided an excellent service..
Response from the owner Replied: Hi Marina! Thank you for leaving us this five-star review and the kind words about Andre from our service team at Calstar Motors! We'll see you next time!
Yelp Review
- June 24, 2024
Terrible experience Was with Mercedes for 4 years And got a new car to find out the verbal agreement I made with the sales person Wasn't matched on a paper and now bank require to pay money that the dealership had to cover according to verbal agreement I had. Avoid this place or make sure u watch...
Google Review
- June 23, 2024
I highly recommend Calstar Motors Service Center in Glendale! I had an issue with my car that nobody could figure out. I decided to call to make an appointment and was assisted by Daniel, who was helpful and very knowledgeable about my situation. I needed a ride back to work and was assisted by...
Response from the owner Replied: Hi Angie! We're delighted to hear that Daniel and Isaac provided such excellent service at Calstar Motors Service Center in Glendale. Thanks for sharing your positive experience!
Google Review
- June 21, 2024
David is always amazing and he was even better this last time. Getting me out fast is an understatement. He was more than fast and I was definitely in a rush to get to work! I wish I had a business so he could work with me because he is a rare talent. I love Calstar because of him.
Response from the owner Replied: Hi Nicole! We're delighted to hear that David provided such exceptional service and made your visit quick and efficient at Calstar Motors. Thanks for sharing your experience!
Google Review
- June 19, 2024
Response from the owner Replied: Seeing your rating of CALSTAR MOTORS made our day. Thank you, Lianna!
Google Review
- June 18, 2024
Great to work with, can’t complain from the salesmen that helped us to the GM who made closing the deal possible. We got the car we wanted and the price we wanted. Definitely made us a loyal customer and will be buying more of our future Mercedes Benz from CalStar Motors. Great job love our hybrid....
Response from the owner Replied: We're delighted to hear that our team at Calstar Motors made your experience seamless and enjoyable. Enjoy your new hybrid Mercedes Benz!
Google Review
- June 17, 2024
Response from the owner Replied: Evelin, thank you for taking the time to review CALSTAR MOTORS. We're happy to have you as a customer.
Google Review
- June 17, 2024
Suzy was amazing throughout the whole car leasing process, she took the time to explain everything.
Response from the owner Replied: We really appreciate you taking the time to leave CALSTAR MOTORS this awesome review, thank you!
Google Review
- June 15, 2024
I recently had the pleasure of purchasing a car from Calstar, and the experience was nothing short of wonderful. From the moment I stepped into the dealership, I was greeted with warmth and professionalism. The staff at Calstar are exceptionally knowledgeable and attentive, making the entire...
Response from the owner Replied: Hello Harout, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 15, 2024
Response from the owner Replied: We can’t thank you enough for the excellent review of CALSTAR MOTORS, Armine!
Google Review
- June 13, 2024
Response from the owner Replied: Sung, thank you for taking the time to write CALSTAR MOTORS a review!
Google Review
- June 12, 2024
Excellent service and very friendly staff.
Response from the owner Replied: Hello Lynn, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 12, 2024
My car buying experience was top-notch thanks to Suzy! Her expertise, professionalism, and friendly demeanor made the process effortless. She patiently guided me through options, ensuring I found the perfect fit. She is really kind and she takes care even after buying the car. She has been given all...
Response from the owner Replied: Hyeonjin, we're delighted to hear that Suzy made your car buying experience so seamless at Calstar Motors. Thanks for the high recommendation and kind words! Enjoy your new ride!
Google Review
- June 11, 2024
Response from the owner Replied: Natasha, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 08, 2024
Response from the owner Replied: Hi Vigen. Thank you for the fantastic review of CALSTAR MOTORS! Evelyn Cabrera - Controller - ecabrera@calstarmercedes.com
Google Review
- June 07, 2024
I just hate this placeI bought a car and had a very bad experience in sales. They will not do anything to help you. They make you feel like a victim..
Response from the owner Replied: Hello Juliette, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (818) 246-1800 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- June 07, 2024
Response from the owner Replied: Vanush, thank you for reviewing CALSTAR MOTORS!
Google Review
- June 07, 2024
Gilbert is amazing! Great customer service. Took care of all the problems and kept me updated. Thank you!!! My favorite Mercedes dealer/service.
Response from the owner Replied: Marina, we're delighted to hear Andy provided such great service at Calstar Motors! Thanks for sharing your experience with us.
Google Review
- June 06, 2024
Response from the owner Replied: Hi Julian, thank you for the 5-star rating!-The Calstar Motors Team
Yelp Review
- June 05, 2024
Had the most stress-free deal making experience last Wednesday. Suzy is truly the best at what she does-and she does it with grace, respect and she's truly a master. Thank you so much for all your help and for making this the easiest car buying ever. I'm proud to be a part of the Mercedes Benz...
Elizabeth M. Replied: Alik, we're delighted to hear that Suzy and Andrew made your experience at Calstar Motors so seamless. Welcome to the Mercedes Benz family! Enjoy your new ride!
Google Review
- June 05, 2024
Absolutely terrific customer service. Jora was very attentive and kind. This location was the best Mercedes dealer in LA hands down. Very clean and welcoming inside. Very happy with my purchase and the process. Jora makes this place such a gem for purchasing a vehicle and makes the experience very...
Response from the owner Replied: Tiffany, we're delighted to hear that Jora and the team at Calstar Motors provided such a memorable experience. Enjoy your new Mercedes!
Google Review
- June 04, 2024
Fast and efficient service. Andreh the service consultant is very good. He really took care of my needs. Tops!
Response from the owner Replied: Jonathan, we're delighted to hear that Andreh provided you with fast and efficient service at Calstar Motors. Thanks for the great feedback!
Google Review
- June 04, 2024
I wanted to take a moment to express my sincere gratitude for Art’s assistance during my recent car purchase. While my previous buying experience was marred by the unfortunate fact that being a woman led to unfair pricing, Art’s transparency, patience, and dedication to helping us find the right...
Response from the owner Replied: Loyane, we're delighted to hear that Art provided such exceptional service and restored your faith in the car buying process at Calstar Motors. Thank you for sharing your positive experience!
Google Review
- June 03, 2024
Response from the owner Replied: The entire team at CALSTAR MOTORS is so glad we earned your business. Thanks so much, Hamlet!
Google Review
- June 01, 2024
Response from the owner Replied: Thank you for taking the time to review CALSTAR MOTORS, Nikki!
Google Review
- June 01, 2024
It’s the best every one working there and George he’s a very good
Response from the owner Replied: Hi Simon Y! Thank you for leaving us this five-star review and kind words about George from our sales team at Calstar Motors! We'll see you next time!
Google Review
- May 31, 2024
Daniel, my service advisor was very courteous and helpful in getting the vehicle repaired in time and secure transfers to and from the dealership.
Response from the owner Replied: Hi Narine, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 31, 2024
Response from the owner Replied: Jessica, thank you for being such a great customer of CALSTAR MOTORS!
Google Review
- May 30, 2024
Response from the owner Replied: Here at CALSTAR MOTORS, we always value and appreciate our customers’ feedback. Thank you, Tj!
Google Review
- May 30, 2024
Response from the owner Replied: Thank you, Denise. We look forward to seeing you again at CALSTAR MOTORS!
Google Review
- May 29, 2024
David Gomez was super helpful, professional, knowledgeable and friendly. Great experience!! Thank you!
Response from the owner Replied: Regina, we're delighted to hear that David provided such a great experience at Calstar Motors. Thanks for sharing your feedback!
Google Review
- May 29, 2024
Response from the owner Replied: Mariana, thank you for taking the time to review CALSTAR MOTORS! It really means a lot to hear that you’re happy.
Google Review
- May 29, 2024
Worst service ever experienced
Response from the owner Replied: We're sorry to see the low rating. We strive for a five-star experience for our customers and regret that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- May 28, 2024
After reading some of the reviews, I could not agree more. Great service, great leadership, great dealership. Thank you Justin and Armen for your help.
Response from the owner Replied: Hi Barry, we're great to know that you had a positive experience with Justin and Armen at Calstar Motors. We look forward to serving you again! Have a great ride!
Google Review
- May 28, 2024
Karo Shakhverdyan and John Hong were phenomenal. They helped me find and buy a G Wagon. They made the process smooth and enjoyable. I highly recommend them and CalStar Motor for an exponentially pleasant sales process.
Response from the owner Replied: Hi Adam! Thank you for the high praise! We're delighted to hear that Karo and John made your G Wagon purchase smooth and enjoyable at Calstar Motors. Enjoy your ride, and we appreciate the recommendation!
Google Review
- May 28, 2024
The Dealership staff was very helpful, prompt and courteous. Chung took care of my service appointment and arranged transportation while the work was happening. Everyone was professional and I look forward to doing business w the dealer in the future.
Response from the owner Replied: Andrew, we're delighted to hear that Chung and our team at Calstar Motors provided you with an excellent service experience. Thanks for sharing your experience! We hope to serve you again in the future. Safe travels!
Google Review
- May 25, 2024
Chung,was so helpful and he explain what needs to be done in my car. He doesn’t rush the things and take time in completing the service. I highly recommend him.
Response from the owner Replied: Hi Charrie Joy! We're delighted to hear that Chung provided such thorough and helpful service at Calstar Motors. Thanks for the recommendation!
Google Review
- May 25, 2024
Service advisor, Noel was highly efficient and very professional. However, scheduling maintenance was difficult and servicing the vehicle was very slow. They need more phone operators, coordinators and mechanics. It would also be helpful to have more loaner vehicles for services that take up...
Response from the owner Replied: Hi Ibrahim! We appreciate your feedback and are glad to know Noel and David provided efficient service. We're always looking for ways to improve at Calstar Motors, so your suggestions about scheduling and loaner vehicles will be taken into consideration. Thanks for sharing!
Google Review
- May 24, 2024
So pleased with Calstar Mercedes Service Center. So clean and comfortable. Quick check in, efficient service person (Andy) and a much needed car wash.
Response from the owner Replied: Courtney, we're delighted to hear you had a great experience at Calstar Mercedes Service Center. Thanks for the kind words about our team and facilities!
Google Review
- May 23, 2024
Response from the owner Replied: Thank you for sharing your positive experience with CALSTAR MOTORS, Mingshuo!
Google Review
- May 21, 2024
Suzy Arutunyan was fabulous! I purchased a CPO Mercedes Benz 250 GLB. She made the whole process efficient and stress-free.
Response from the owner Replied: Hi Dana! We're so glad to know that Suzy made your car-buying experience at Calstar Motors efficient and stress-free. Enjoy the ride in your Mercedes Benz 250 GLB! Thank you for your business!
Google Review
- May 21, 2024
Response from the owner Replied: We're grateful to have you as a CALSTAR MOTORS customer, Lesbia. Thanks for the review!
Google Review
- May 21, 2024
Scheduler is very friendly and doesnt over schedule, so when you arrive there is a short wait time. Checkin staff are great. Gilbert is my tech. He is very customer focused and knowledgeable. Warranty work is completed without any problems. Car is always washed and ready when you pickup. A very...
Response from the owner Replied: Doreen, thank you for trusting CALSTAR MOTORS with your business!
Google Review
- May 21, 2024
We recently had the pleasure of leasing a 2024 Mercedes CLA from Calstar Mercedes, and I must say, it was an experience worth raving about! From the moment we stepped onto the dealership lot, we were treated with the utmost care and professionalism.Erik and John were phenomenal throughout the entire...
Response from the owner Replied: Hi Cat! It's fantastic to know that Erik and John provided you with such a memorable experience at Calstar Motors. We're glad they could help guide you through the process of leasing your new 2024 Mercedes CLA. Thanks for recommending us!
Google Review
- May 18, 2024
Great dealership, my service advisor Andreh was awesome very helpful and informative.
Response from the owner Replied: Hi Arin B! Thank you for leaving us this five-star review and the kind words about Andre from our service team at Calstar Motors! We'll see you next time!
Google Review
- May 17, 2024
Hello, my experience at Calstar Motors was something that I did not expect, very good service.Excellent vehicle, excellent customer service, it really exceeded my expectations, thanks Calstar.Hola mi experiencia en calstar motors fue algo que no me esperaba muy buen servicio alvehículo excelente,...
Response from the owner Replied: ¡Hola! Nos alegra mucho saber que tu experiencia con nosotros en Calstar Motors superó tus expectativas. Agradecemos tus amables palabras sobre nuestro servicio al cliente y vehículo. ¡Gracias por elegirnos!
Google Review
- May 15, 2024
Response from the owner Replied: Hi Tina, thanks so much for taking the time to leave CALSTAR MOTORS a great review!
Google Review
- May 15, 2024
Response from the owner Replied: Aida, thank you for leaving CALSTAR MOTORS your positive feedback!
Google Review
- May 14, 2024
Excellent service. Made the car buying experience as easy as possible. Would highly recommend
Response from the owner Replied: Hi Aaron! Thank you for leaving us this five-star review and kind words about our sales team at Calstar Motors! We'll see you next time!
Google Review
- May 14, 2024
Response from the owner Replied: Richard, it means so much to us to see your review! Thanks from the team at CALSTAR MOTORS.
Google Review
- May 11, 2024
Gilbert is a phenomenal service advisor. He actually cares about his clients and makes every attempt to address all concerns.
Response from the owner Replied: Hi Ed! We're delighted to know that Gilbert provided you with such excellent service at Calstar Motors. We appreciate your feedback and look forward to assisting you in the future!
Google Review
- May 11, 2024
Exceptional customer service. Nice and knowledgeable staff. Jora provided us the best deal by explaining the details of the lease clearly.
Response from the owner Replied: Hi Armen! We're glad to know that Jora and our team at Calstar Motors were able to provide you with exceptional service. We appreciate your feedback!
Google Review
- May 10, 2024
I recently purchased a vehicle from Calstar Mercedes for my sister, and I couldn't be happier with the experience. Our sales representative, Suzy was incredibly knowledgeable, patient, and helpful throughout the process. She took the time to understand my sister's needs and preferences and went...
Response from the owner Replied: Omar, we're delighted to know that Suzy and our team at Calstar Motors provided a top-notch shopping experience for you and your sister. We appreciate your feedback and recommendation! Enjoy the new vehicle!
Google Review
- May 10, 2024
Response from the owner Replied: There is nothing better than a great review. Thanks for giving CALSTAR MOTORS your business, Aram!
Google Review
- May 10, 2024
My wife and I had been searching for an all-white GLE 63S for years. Currently, I own a black 2022 GLE coupe 63S and we called various dealerships, but only Calstar Motors had one. As soon as we entered, we received exceptional treatment, as we should have. This is my third Mercedes purchase, and my...
Response from the owner Replied: Michael, thank you so much for the kind review! We're thrilled to hear that Jora and the team made your experience a smooth one and we hope you & your wife are enjoying the new GLE 63 S. Please don't hesitate to reach out if we can be of service again in the future! - CALSTAR MOTORS
Google Review
- May 09, 2024
You can’t go wrong with mercedes-Benz especially the electric ones they’re fantastic.The best customer service is in Glendale area they took care of me and treated me very well. Arshak worked hard with me to give us a great deal. I really appreciate him if you need to buy a car go to Mercedes-Benz...
Response from the owner Replied: Hi Mirna, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- May 09, 2024
Great service by Daniel R. Made things simple through the whole process. It was a pleasure to work with him. ⭐️ ⭐️⭐️⭐️⭐️
Response from the owner Replied: Miroslava, we're delighted to know that Daniel R. made your experience at Calstar Motors a smooth one! Thanks for the 5-star review and happy driving!
Google Review
- May 08, 2024
Response from the owner Replied: Here at CALSTAR MOTORS, we are always thankful for positive feedback from our customers. Thank you, Tadeh!
Google Review
- May 07, 2024
Had a very seamless buying experience. Great customer service. Clean and organized facility.
Response from the owner Replied: Hi Jaleesa, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 07, 2024
Efficient and professional
Response from the owner Replied: Thank you so much, Ben! We appreciate your business here at CALSTAR MOTORS.
Google Review
- May 06, 2024
The staff at the shop were excellent. Their service was outstanding.
Response from the owner Replied: We are so happy that our Calstar Motors team delivered an excellent experience. Thank you, Luke!
Google Review
- May 06, 2024
The staff at CalStar was extremely kind, courteous, and very professional.We were greeted with enthusiasm, and guided through the whole process by amazing staff!
Response from the owner Replied: Elizete, we're glad to know you had a positive experience with our team at Calstar Motors! Thank you for choosing us! We'll see you next time. Safe travels!
Google Review
- May 06, 2024
Geat expereince. Great maintenance representative. Very responsive and courteous.
Response from the owner Replied: Thank you for choosing us! We'll see you next time. Safe travels! - The Calstar Motors Team
Google Review
- May 06, 2024
Response from the owner Replied: Gil, I'm disappointed to see that your experience with our team was anything less than exceptional. If there's any feedback you'd like to pass along or outstanding concerns you'd like to discuss, please feel free to contact me directly. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- May 05, 2024
High praise to this team. Justin is now and forever my sales person.
Response from the owner Replied: It makes us so happy to see this positive review of Justin. Thank you from all of us at CALSTAR MOTORS!
Google Review
- May 05, 2024
I purchased my 2021 E class a year ago. I have had nothing but a valued experience working with Justin. From the time I got a flat and called him to needed help with going over features months after I purchased the car. The car has been good for me over the past 3 years.
Response from the owner Replied: Jamison, we're glad to know that Justin has been there for you throughout your journey with your 2021 Mercedes-Benz E class at Calstar Motors. We appreciate the positive feedback and look forward to continuing our service! Safe travels!
Google Review
- May 05, 2024
Got my Glc from Justin and had a great experience!
Response from the owner Replied: Thank you for your confidence in CALSTAR MOTORS, Jason!
Google Review
- May 05, 2024
Wonderful experience. My dealer Suzy was very helpful and friendly
Response from the owner Replied: Hi Jenny, thank you for sharing your wonderful experience with Suzy at Calstar Motors!
Google Review
- May 04, 2024
This was my second visit to Cal Star motors they were going to fix FACTORY recalls. All recalls were done earlier than they promised. In addition service writer Andy Siquina was very inviting and fulfilling person.Every question I had for him rather than going in a computer. He answered me right...
Response from the owner Replied: Hi Harry! We're glad to know that your second visit to Calstar Motors was a great experience and that Andy provided excellent service. We appreciate the feedback!
Google Review
- May 04, 2024
I got my GLE coupe from Justin! I have nothing but great things to say about him and this dealership with new management under Armen! I will only get my cars from here
Response from the owner Replied: Hi Una, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Google Review
- May 04, 2024
What a great experience we had getting our car a few months ago! My wife and I came in to Mercedes to get her a new car and Justin helped us out. Recommend anyone looking for a Mercedes benz to come here.
Response from the owner Replied: Hi Charve! We're so glad to know that you had a great experience at Calstar Motors! It's fantastic that Justin was able to assist in finding the perfect Mercedes for your wife. We appreciate the recommendation and look forward to serving you again in the future!
Google Review
- May 04, 2024
In the market for new car as I got my last car from here. I worked with Justin and he help me get into my C Convertible. The attention to detail and professionalism from him is great! Thank you Justin and Armen
Response from the owner Replied: Hi Sienna! It's great to know that Justin and Armen provided you with such a positive experience at Calstar Motors. Enjoy your new C Convertible!
Google Review
- May 04, 2024
The service here was great! I didn’t end up taking a car but the service from the salesman Eric and Justin was amazing. I initially came into the dealership looking for a small SUV but was introduced to the new 2024 GLC. I will be returning!
Response from the owner Replied: Hi Claudia! It's fantastic to know that Eric and Justin provided you with such great service at Calstar Motors. We're looking forward to your return visit! Enjoy the ride in your new 2024 GLC.
Yelp Review
- May 04, 2024
In the market for new car as I got my last car from here. I worked with Justin and he help me get into my C Convertible. The attention to detail and professionalism from him is great! Thank you Justin and Armen
Yelp Review
- May 04, 2024
I got my GLE coupe from Justin! I have nothing but great things to say about him and this dealership with new management under Armen! I will only get my cars from here
Google Review
- May 04, 2024
Karo was a wonderful salesperson. He was very easy to do business with— great communication and customer service. Billy and the finance team were terrific and explained everything clearly. No pressure at all. We look forward to working with the team again.
Response from the owner Replied: Hi Steven G! We're delighted to know that Karo and Billy made your experience at Calstar Motors a positive one. We look forward to assisting you again in the future!
Google Review
- May 03, 2024
Calstar is amazing and Andy was super helpful with getting me my new car! Thank you Justin Andy and Armen for making this happen for me!
Response from the owner Replied: Hi Odessa! It's great to know that Justin Andy, Armen, and the team at Calstar Motors were able to assist you in getting your new car. We appreciate your positive feedback!
Google Review
- May 03, 2024
My experience at Calstars was amazing. Justin was great. I would highly recommend this dealership if you are looking for the perfect Mercedes Bend. ⭐️⭐️⭐️⭐️⭐️
Response from the owner Replied: Hi Monica! We're delighted to know that you had an amazing experience with Justin at Calstar Motors. Thanks for recommending us and enjoy your Mercedes!
Yelp Review
- May 03, 2024
My experience at Calstars was amazing. Justin was great. I would highly recommend this dealership if you are looking for the perfect Mercedes Bend.
Elizabeth M. Replied: Monica, we're so glad to know that Justin and our team at Calstar Motors were able to assist you in finding the perfect Mercedes-Benz. Thanks for recommending us!
Google Review
- May 02, 2024
Response from the owner Replied: Thank you for the excellent review of CALSTAR MOTORS, Young!
Google Review
- May 02, 2024
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at CALSTAR MOTORS.
Google Review
- May 01, 2024
Purchased a MBZ GLA 250 on April 3rd, 2020. We did not want to have a salesperson ride in the car with us for the test drive so CalStar came up with online documents and a quicker signing process in the dealership. We completed our docs online, went to the dealership and completed signing all docs...
Response from the owner Replied: Tom, we appreciate your feedback and are glad to know David was helpful during your visit at Calstar Motors. We understand concerns about costs and strive for transparency in our services. Thanks for choosing us!
Google Review
- May 01, 2024
Suzy Arutyunyan the internet director at CALSTAR Motors did make a great difference in my purchasing experience. She was very responsive right from the initial call and has maintained the same responsiveness throughout the process. She was thorough, knowledgeable, and had answers for all our...
Response from the owner Replied: Ravi, it's fantastic to know that Suzy provided you with a positive purchase experience at Calstar Motors. We're grateful for your feedback and look forward to assisting you again in the future! Enjoy your new ride!
Google Review
- May 01, 2024
I bought the EQE350+ a month or so ago. The car is great; the post-purchase experience at Calstar, not so great.On the test drive I asked a few questions on various things like range, and on the question of charging, I was told ‘it’s a good time, Mercedes are providing a free wall charger, it...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (818) 246-1800 so we may assist you in moving forward towards a resolution.
Google Review
- May 01, 2024
Eric Sargsyan excellent salesman, he is explaining everything in detail. And choosing the car exactly for your needs. Thank Eric such a professional work. I took the C 300 car and love it so much.
Response from the owner Replied: Maria, we're so glad to know that Eric was able to assist you in finding the perfect car at Calstar Motors. Enjoy your C 300 and thank you for sharing your experience!
Google Review
- May 01, 2024
Jora is one of the sharpest sales person I’ve ever encountered. He kept us informed step by step. Made sure every detail was taken care of. His attention to detail is impeccable. I will definitely be back at Calstar,Because of him. Jora, you’re the best!
Response from the owner Replied: Hi Nora! We're delighted to know that Jora's attention to detail and professionalism made your experience at Calstar Motors a memorable one. We look forward to welcoming you back in the future!
Yelp Review
- April 30, 2024
I bought the EQE350+ a month or so ago. The car is great; the post-purchase experience at Calstar, not so great. On the test drive I asked a few questions on various things like range, and on the question of charging, I was told 'it's a good time, Mercedes are providing a free wall charger, it...
Elizabeth M. Replied: Peter, thank you for reaching out. I'm sorry to hear of your dissatisfaction and would like the opportunity to discuss this situation with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- April 30, 2024
I can only speak on my interactions with the service department. I don't have a lot of expectations with service departments at large dealerships, and this was no exception. Poor communication, lack of response to phone calls / text messages. I would not recommend bringing your vehicle here, if you...
Google Review
- April 27, 2024
Noel is a great advisor 👍🏽
Response from the owner Replied: Hi Nicole! Thank you for leaving us this five-star review and the kind words about Gilbert our service team at Calstar Motors! We'll see you next time!
Google Review
- April 26, 2024
Response from the owner Replied: Dianna, thank you for the great review. We look forward to seeing you again at CALSTAR MOTORS!
Google Review
- April 25, 2024
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The CALSTAR MOTORS Team
Google Review
- April 23, 2024
👍
Response from the owner Replied: Hi Mnatsakan! Thank you for leaving us this amazing review at Calstar Motors! We appreciate it!
Google Review
- April 22, 2024
Always good
Response from the owner Replied: Hi Gill, thank you for sharing your good experience with us at Calstar Motors!
Google Review
- April 20, 2024
Response from the owner Replied: We are grateful to have earned your business, Peter. Thanks for taking the time to leave us a review! - The CALSTAR MOTORS Team
Google Review
- April 19, 2024
Had a great experience with Arshak and Erik. Thank you for putting time and effort in to finding the perfect Benz.
Response from the owner Replied: Hi Natalie! We're so glad to know that Arshak and Erik helped you find the perfect Benz at Calstar Motors. Thanks for your kind words!
Google Review
- April 19, 2024
Love their service and their really nice and attentive.
Response from the owner Replied: We're grateful for your support, Lizette! Thanks so much, from all of us here at CALSTAR MOTORS!
Google Review
- April 19, 2024
professional staff
Response from the owner Replied: Hi Arman! We appreciate your shoutout to our team at Calstar Motors! We'll see you next time!
Google Review
- April 17, 2024
Khristophe Keen was very instrumental in helping us get the car from Calstar in Glendale. There was no pressure from him at all after the test drive. Gor from the finance department was very pleasant and friendly.
Response from the owner Replied: Zenaida, we're delighted to know that Khristophe and Gor made your car buying experience at Calstar Motors a pleasant one. We appreciate the positive feedback!
Google Review
- April 17, 2024
I had a wonderful buying experience last week with Suzy. After calling in about my interest on one of their vehicles in inventory, Suzy got everything set up for a very expedited process that was incredibly smooth and easy. I greatly enjoyed the buying experience and how seamless it was. Suzy was so...
Response from the owner Replied: Julia, we're delighted to know that Suzy and our team at Calstar Motors made your buying experience smooth and enjoyable. We hope you continue loving your new GLE! Thanks for the feedback.
Google Review
- April 16, 2024
Very pleasant service from Suzy & Team. We were very happy with the car we bought and professionalism of the staff.
Response from the owner Replied: Hi Michael! We're glad to know that Suzy and the team at Calstar Motors provided you with a pleasant service. We hope you continue enjoying your car!
Google Review
- April 16, 2024
Carena was wonderful to work with for the whole sales process. She was really supportive, patient and helpful! Special thanks to the sales manager Armen, he was very skillful and professional. Thank you!
Response from the owner Replied: Hi Avetik! We're delighted to know that Carena and Armen provided you with a top-notch experience at Calstar Motors. Thanks for sharing your positive feedback!
Google Review
- April 16, 2024
Had a fantastic experience with Raffi at Calstar Motors. His professionalism and expertise made buying a car a breeze. Highly recommend! Will purchase from him again.
Response from the owner Replied: Hi Victor! We're delighted to know that Raffi provided you with a fantastic car-buying experience at Calstar Motors. We appreciate your recommendation and look forward to assisting you again in the future!
Google Review
- April 15, 2024
Response from the owner Replied: Thanks a million, from the CALSTAR MOTORS Team!
Google Review
- April 13, 2024
Best Mercedes Service, price, professional customer service, great experience, satisfaction guaranteed
Response from the owner Replied: Hi Martha! We're so glad to know that you had a great experience at Calstar Motors! We strive for professional service and customer satisfaction. Thanks for the positive feedback!
Yelp Review
- April 13, 2024
I've called for 2 days to schedule a recall service,, I left 2 voicemails and no one called me back not to mention the long wait
Google Review
- April 10, 2024
Response from the owner Replied: Lily, your kind review warms our hearts! Thank you from the CALSTAR MOTORS Team.
Google Review
- April 08, 2024
I’ve been bringing my SUV to Calstar for years now and time and again they’ve always provided excellent service. I love Calstar! They take good care of my SUV whenever I bring it to them. I know it’s in good hands. My Service Manager Chung Ngo has always been accommodating, helpful and thorough. He...
Response from the owner Replied: Hi Michelle! It's great to know that you have been satisfied with our service over the years at Calstar Motors. We're glad Chung and the rest of our team have taken good care of your SUV! Thanks for recommending us!
Google Review
- April 05, 2024
Outstanding service. Gilbert did an amazing job.
Response from the owner Replied: Thank you for your fantastic review! We're happy to hear that you received outstanding service with Gilbert at Calstar Motors!
Google Review
- April 03, 2024
Response from the owner Replied: Nare, thank you for sharing your support of CALSTAR MOTORS!
Google Review
- April 03, 2024
Great service experience with Gilbert.
Response from the owner Replied: Michael, thanks for sharing your great service experience with Gilbert at Calstar Motors! Safe travels!
Google Review
- April 02, 2024
As an immensely satisfied vehicle purchaser, I had the pleasure of engaging with an outstanding dealership. The service team provided an exceptionally delightful experience throughout the entire journey.
Response from the owner Replied: Andre, we're so glad to know you had a delightful experience with our service team at Calstar Motors. Thanks for sharing your satisfaction as a vehicle purchaser!
Google Review
- March 31, 2024
Response from the owner Replied: Gehan, it was our pleasure to assist you. Thank you from all of us here at CALSTAR MOTORS!
Google Review
- March 31, 2024
Absurdly poor service. I own a Mercedes and they won’t let me test drive their car because they don’t think ‘I’m ready to buy today’ won’t ever buy a Mercedes again because of their awful service.
Response from the owner Replied: Hello Joseph, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (818) 246-1800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Yelp Review
- March 31, 2024
Came in for test drive, am an existing customer, was told 'I don't seem ready to buy' and denied a test drive after waiting for nearly an hour. Had been there before WITH an appointment and waited over 30 minutes and couldn't get a test drive either. By the way my lease is ending & I am ready to...
Elizabeth M. Replied: Joseph, We're sorry to hear about your experience. It's important for us that our customers feel valued and respected at all times, so it's disappointing to see this review. We'd appreciate the opportunity to make things right if you're willing - please reach out directly when you have a moment. Thank you, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Yelp Review
- March 30, 2024
DO NOT GO HERE.....The VERY worst experience with the sales person, Gerry. he was very arrogant and unprofessional. The employee actually invited me to shop at the " other" Mercedes dealer. cannot believe he works for Mercedes! The second salesman, (called and apologized for Gerry) John, did a...
Elizabeth M. Replied: Tim, We're sorry to hear about your experience. It's important that our team is always professional and respectful. We appreciate you bringing this to our attention and would love a chance to make things right. Please reach out at your earliest convenience so we can discuss further. Thank you, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- March 29, 2024
Good service and very helpful 👍🏾
Response from the owner Replied: The team at Calstar Motors loves seeing your great review! Thank you, Jose! Safe travels!
Google Review
- March 29, 2024
Justin did an excellent job
Response from the owner Replied: We love seeing 5-star reviews, Kenya. Thanks for shouting out Justin. - CALSTAR MOTORS
Google Review
- March 25, 2024
Arshak was awesome to work with and even though it was late and the dealership had closed, he put a red bow on my new car and patiently walked me through how to use all the features, buttons and knobs. Love my Mercedes!
Response from the owner Replied: Hello Susan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- March 24, 2024
The service department is horrible. First of all, they don't have appointments available until 3-4 weeks. Second of all, even if you take your car in without appointment they tell you your car will need to be ready until 3-4 weeks. One of service advisors was rude no costumer service skills. He even...
Elizabeth M. Replied: Lizzeth, thank you for the review. I'm disappointed to hear that you haven't received a better impression of our dealership. Your feedback is appreciated and will be taken into consideration as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- March 22, 2024
Horrible service, service advisor never returned phone calls, lack of customer service. Waited 30 mins until car was brought out.
Response from the owner Replied: Hi Greg, we regret to hear that you had this experience with us. Please contact us at (818) 246-1800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Google Review
- March 22, 2024
Response from the owner Replied: Thanks for choosing CALSTAR MOTORS! See you next time, George.
Yelp Review
- March 22, 2024
This was my first Mercedes purchase and visit to this dealership. Andrew Garcia transformed my experience into something amazing and effortless. His friendly and approachable demeanor created a welcoming and enjoyable atmosphere for our interactions. Throughout my car search, he maintained a...
Elizabeth M. Replied: Roy, it's fantastic to know that Andrew provided an amazing and effortless experience for you here at Calstar Motors. We're delighted you felt comfortable throughout the process and we look forward to working with you again in the future. Until then, take care and enjoy your new ride!
Google Review
- March 21, 2024
Awesome customer service.
Response from the owner Replied: Hi Jose! Thank you for taking the time to review Calstar Motors!
Google Review
- March 21, 2024
Response from the owner Replied: Armen, it's great to know that Gilbert and our team at Calstar Motors provided you with excellent service. We appreciate your recommendation and are always here for your Mercedes maintenance needs!
Yelp Review
- March 21, 2024
Wide variety of cars to choose from. I was very surprised. I certainly did not expect this place to be EVERYTHING it was. Better than a lot of MBZ dealerships that I've gone to. I didn't feel like they were trying to "just make a sale". John Hong, who worked Internet sales, but now is in...
Elizabeth M. Replied: Tara, we're delighted to know that our team at Calstar Motors provided you with a top-notch experience! It's great to hear John, Andrew & Anton made your purchase a smooth and painless process. Enjoy your new vehicle and we'll see you again next time!
Google Review
- March 20, 2024
Response from the owner Replied: All of us at CALSTAR MOTORS appreciate your great review, thank you!
Google Review
- March 19, 2024
DO NOT BUY A CAR FROM CALSTARI traded a BMW i8 for an EQS 450 ($110,000 car) on 1-7-24. The sales process was total misrepresentation. From the 2 year free charging promises without disclosing the limitations of charging stations to the car continuously malfunctioning and stopping on me, it has been...
Response from the owner Replied: Vahe, thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to discuss these concerns with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- March 19, 2024
Response from the owner Replied: We appreciate your business and your review! Thanks from the CALSTAR MOTORS Team, Harut!
Yelp Review
- March 18, 2024
If I could give zero stars, I would. My brand new car with 800 miles on the clock that I literally had it for three weeks was held hostage by this service department for a mind-boggling month! They did absolutely nothing, zero, zilch and I could see that on the app!!!! Oh, except for lying through...
Elizabeth M. Replied: Arman, thank you for the review. I'm disappointed to hear that this experience didn't leave you with a better impression of our dealership and sincerely apologize for any frustration or inconvenience that occurred as a result. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our communication & processes where needed. Please feel free to contact me directly if there are any outstanding questions or concerns that you'd like to discuss. Respectfully, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- March 17, 2024
The overall experience at Calstar Motors was great! Art and Raffi were both super helpful, answered loads of questions even in after hours. I am absolutely loving my car so far, would definitely recommend this place if you are looking for a Mercedes!
Response from the owner Replied: Hi Clementine, we're glad to know you had a great experience with Art and Raffi at Calstar Motors. We appreciate your recommendation and see you again! Enjoy your new Mercedes!
Google Review
- March 17, 2024
Response from the owner Replied: We are thrilled to see your positive review! The CALSTAR MOTORS team looks forward to your next visit with us. Take care!
Google Review
- March 16, 2024
Best experience great service and excellent sales team who know how to get the job done.
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 15, 2024
Car buying experience was great, but cancelling warranty? Good luck. I’ve been calling 5 days in a row. The lady answers the phone, and transfers me to the finance manager, or finance director, and neither pick up. I leave a voicemail with my name and phone number and I don’t get a call back. Don’t...
Response from the owner Replied: Marco, thank you for the review. I'm sorry to hear about the lack of follow-up from our team. Someone will be reaching out to you shortly to discuss this situation in greater detail. Respectfully, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- March 15, 2024
Response from the owner Replied: Thanks for the 5 star review, Artyom. We hope to see you again at CALSTAR MOTORS!
Google Review
- March 15, 2024
I’m very happy with my vehicle. My service agent Chung took care of everything. He was very efficient. My vehicle drives amazing. I’m so happy I purchased the package that gives me free service and a free rental when I purchased my vehicle.
Response from the owner Replied: Hi Raymanda! We're delighted to know that Chung and our team at Calstar Motors provided you with efficient service. We hope you continue enjoying your vehicle and the benefits of your package! Safe travels!
Google Review
- March 15, 2024
I am completely satisfied, was Great service.
Response from the owner Replied: Hi Harout, thank you for taking the time to leave a review for us at Calstar Mercedes. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 14, 2024
I had a great experience buying my first Mercedes here at Calstar Motors. Andrew and his manager take care of their clients with kindness and honesty. They're phenomenal and prioritize the quality of their service and client's purchase satisfaction. It's not like any other dealers I've been through....
Response from the owner Replied: Hi Audrey, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 14, 2024
Gabriel provided exceptional service by getting my car's tire replaced ASAP. His professionalism and dedication ensured I was back on the road safely in no time. I highly recommend Gabriel for his outstanding service!
Response from the owner Replied: Zohrab, we're delighted to know that Gabriel was able to provide you with exceptional service at Calstar Motors. We appreciate your recommendation and are here for any future needs! Safe travels!
Google Review
- March 13, 2024
Great customer service and best vendor support!
Response from the owner Replied: Amur, thank you for trusting CALSTAR MOTORS with your business!
Google Review
- March 13, 2024
By far the WORST car buying experience I’ve ever had. Hamlet Karapetian, who also happens to be the Fleet Manager was my sales person. From the first encounter he was extremely unprofessional, rude, condescending, and has not even an ounce of customer service etiquette or basic manners.He tried to...
Response from the owner Replied: Juan, I'm sorry to hear about your experience. This is not the level of service we aim for and it's clear that we may have fallen short in this instance. We appreciate you bringing these issues to our attention as they will help us improve our customer interactions moving forward. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- March 12, 2024
Response from the owner Replied: Grigori, I’m sorry to see that you were not satisfied with your experience. If you're willing, I would appreciate the opportunity to get some additional feedback from you. Would you please contact me directly at your earliest convenience? Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Yelp Review
- March 12, 2024
I don't usually leave a review but I decided to do one now.I just got my new eqe from Calstar Mercedes Benz.I'm glad that I met Jora Keshishi the 1st time I went to take a look to the cars.Jora is an amazing person! He is very kind very helpful to his clients. He is very responsive, he listens and...
Yelp Review
- March 12, 2024
It's one of the worst dealership in United States don't ever go there they all liars don't buy any car from Calstar Mercedes go to Santa Monica number one customer service
Elizabeth M. Replied: Alfred, I'm concerned to see this review and would appreciate the opportunity to get some additional details about your experience. At your earliest convenience, would you please contact me directly? Thank you, Armen Vardanyan - Sales Director - avardanyan@calstarmercedes.com
Google Review
- March 12, 2024
Outstanding Calstar Mercedes Service with Representative AndyMy experience at the Mercedes service center with Representative Andy was exceptional. Andy's expertise and professionalism ensured a seamless service process. He kept me informed and provided top-notch recommendations. Thanks to Andy and...
Response from the owner Replied: Hi Stephanie! It's great to know that Andy and our team at Calstar Motors provided you with an exceptional service experience. We appreciate your recommendation and look forward to assisting with any future maintenance needs for your Mercedes!
Google Review
- March 11, 2024
Response from the owner Replied: Thank you for your confidence in CALSTAR MOTORS! We appreciate your business.
Google Review
- March 10, 2024
Response from the owner Replied: Reviews like this one make our day, Matthew! Thanks from the CALSTAR MOTORS team.
Google Review
- March 10, 2024
Very good experience coming here to get my Mercedes
Response from the owner Replied: Teddy, thank you for trusting us with your business! Have a great ride in your Mercedes-Benz! - The Calstar Motors Team
Google Review
- March 09, 2024
Response from the owner Replied: Kevin - Your feedback is much appreciated! Thank you for supporting CALSTAR MOTORS.
Google Review
- March 09, 2024
in Calstar Mercedes Benz dealership located in Glendale, California the sales representative and Sels Manedger and also finance manager treat me like a person part of family and I get the best service and the best deal. My budget was enough for A class Mercedes and they allow me to have S class...
Response from the owner Replied: Reymond, we're delighted to know you felt like part of the family at Calstar Motors. It's great that our team could assist in getting you into a Mercedes-Benz S class! Enjoy your new ride and thanks for sharing your experience with us!
Google Review
- March 08, 2024
Jora was excellent. Efficient, honest, and patient. The deal and car selected was best compared to other dealers. The process is completion was one hour…Best dealer and salesman for Mercedes. THANK YOU
Response from the owner Replied: Hi Hambik, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 07, 2024
Hamlet and the staff were amazing! Late night but left happy and would recommend to anyone I know and don't know :)
Response from the owner Replied: Hi Nicole! We're so glad to know that Hamlet and our team at Calstar Motors were able to make your experience a great one! Thanks for the recommendation. Enjoy your ride!
Google Review
- March 06, 2024
The worst place that I have ever seen this.Unprofessional staff and disrespectful manager.Never come there for service.
Response from the owner Replied: Sarwar, I'm sorry to read about your experience. We strive for professionalism and respect in all interactions with our customers, so it's concerning to see we've missed the mark here. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, = Chris Pass - Dealer Admin - 818-246-1800
Google Review
- March 06, 2024
So nice and organized, and they tried to attend to all the details."2. "They provided us with Uber service."
Response from the owner Replied: Mahvash, we're glad to know you found our service at Calstar Motors organized and attentive. We hope the Uber service added convenience to your experience! Thanks for sharing this review! Safe travels!
Google Review
- March 06, 2024
Service Center is Terrible. Go online, they say they are booked for a month out. Call them, no answer. Do live chat, say will you will get a call back, you dont. take your MB service elswhere.
Response from the owner Replied: Nick, I'm sorry to read about your experience trying to book a service appointment. This is not the level of customer care we aim for and it's clear that we've let you down. We'd like an opportunity to make things right - please reach out directly so we can assist in scheduling your service promptly. Thank you, Joe Castro - Service Director - jcastro@calstarmercedes.com
Google Review
- March 06, 2024
This review is on behalf of my uncle Vahagn H. who just recently leased a new SUV from this dealership. The following are his exact words and recent experience with Jora."I rarely ever leave reviews unless the service was either absolutely amazing or very bad. However, my experience with Jora at...
Response from the owner Replied: Hi Eduard! We're over the moon to know that your uncle Vahagn had such a fantastic experience with Jora at Calstar Motors. We appreciate you taking the time to share this detailed feedback and are glad our team could provide top-notch service! We'll see you next time!
Yelp Review
- March 02, 2024
I had a driver-side airbag malfunction error on my S550. I have been a customer of Calstar Motors since 1990, and when I called to take my vehicle in for repair, the earliest appointment I was offered for such a serious malfunction was two months out. Every single person from the appointment desk to...
Elizabeth M. Replied: Klara, thank you for the review. As a longtime customer, it's disappointing to hear that your recent experience did not meet the high standards we set for ourselves. Your feedback is appreciated and will be utilized to help us improve our service & processes moving forward. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Joe Castro - Service Director - jcastro@calstarmercedes.com
Yelp Review
- March 01, 2024
This review is on behalf of my uncle Vahagn H. who just recently leased a new SUV from this dealership. The following are his exact words and recent experience with Jora."I rarely ever leave reviews unless the service was either absolutely amazing or very bad. However, my experience with Jora at...
Elizabeth M. Replied: Eduard, we're delighted to know that your uncle had such a positive experience with Jora at Calstar Motors! We always aim for top-notch service and it's great to see our efforts reflected in his feedback. We appreciate you taking the time to share this with us and look forward to continuing to earn their business for years to come. We hope he enjoys his new ride!
Google Review
- February 28, 2024
Joe is a very competent Service Manager and he sets the tone for excellent customer service!! The service team follow his example and provide the finest customer service, surpassing that of any other MBZ dealer in greater Los Angeles. I highly recommend this customer friendly and trustworthy...
Response from the owner Replied: Robert, it's fantastic to know that Joe and our service team at Calstar Motors provided you with top-notch customer service. We appreciate your recommendation and look forward to serving any future needs! Safe travels!
Google Review
- February 28, 2024
I bought my care from Calstar last year. It is a certified pre-owned Mercedes. I am not a happy customer I won't go into all of the prior details, but today called to make an appointment to bring my car in because I am receiving a sign that there is a malfunction with the gears as well as having...
Response from the owner Replied: Hi Ann, we regret to hear that you had this experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (818) 246-1800.
Google Review
- February 25, 2024
Always a great experience with Calstar Motors in particular my wonderful service advisor Gilbert. He takes great care of my car and turns it around quickly. He is honest and efficient and I really appreciate that.I always know I’m in great hands.Special thanks to Gilbert and Joe.They are the best!!
Response from the owner Replied: Janet, we're glad to know that Gilbert and Joe have been taking good care of you at Calstar Motors. Thanks for trusting us with your car's needs! We'll see you next time. Safe travels!
Google Review
- February 23, 2024
Response from the owner Replied: We're sorry to hear about your experience. It's important for us that our customers feel heard and receive timely updates, so it's concerning this wasn't the case here. We want to learn more about what happened and how we can make things right with you. Please reach out at your earliest convenience. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- February 22, 2024
Scheduled my car service for 9:30 am. I was told service A would take 2 hours. My car was not ready until after 4 pm! I had to walk to pick up my daughter from school and also missed an afternoon appointment. My Mercedes app shows my car wasn’t worked on until 2:30….When I picked up my car, the...
Response from the owner Replied: Hi Veronica, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (818) 246-1800 so we can make your experience a positive one.
Google Review
- February 22, 2024
Response from the owner Replied: Joel, we are grateful for your review. Thank you from all of us at CALSTAR MOTORS!
Google Review
- February 22, 2024
Gilbert is an excellent service adviser!
Response from the owner Replied: Hi Eastside, we're glad to hear that Gilbert provided you with excellent service at Calstar Motors!
Google Review
- February 20, 2024
Delightful and courteous. Very pleasant
Response from the owner Replied: Hi Sam, we're delighted to hear that you found our service delightful and courteous at Calstar Motors!
Google Review
- February 20, 2024
500 for an oil change and cabin filter is usurious. Go elsewear
Response from the owner Replied: Hi Sheldon, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (818) 246-1800 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- February 20, 2024
Great service. Art Ter-Saakyan was wonderful to work with.
Response from the owner Replied: Hi Melissa, we're thrilled to hear that you received great service and that Art Ter-Saakyan was wonderful to work at Calstar Motors!
Yelp Review
- February 19, 2024
500 for a cabin filter and oil change is really quite insane. You can do way better.
Elizabeth M. Replied: Thank you for taking the time to share this review, Sheldon. We appreciate your feedback and will certainly keep it in mind for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- February 19, 2024
Eric was great. Made everything really easy on me. Stayed communicating very well with me throughout the whole process. Thank you and ask for Erik!!
Response from the owner Replied: Hi Dawood, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- February 17, 2024
Response from the owner Replied: We’re elated to get your positive feedback of CALSTAR MOTORS, thanks!
Google Review
- February 17, 2024
I had a fantastic experience purchasing a Mercedes from Jora. He was incredibly knowledgeable, patient, and went above and beyond to ensure I found the perfect car for me. His professionalism and genuine care for his customers truly stood out. I highly recommend Jora to anyone in the market for a...
Response from the owner Replied: Jires, we're delighted to know that Jora provided you with such a fantastic car buying experience at Calstar Motors. We appreciate your recommendation and are glad he could help find the perfect Mercedes for you!
Google Review
- February 16, 2024
Response from the owner Replied: Thanks a bunch, from the CALSTAR MOTORS Team!
Google Review
- February 16, 2024
Noel Stevenson, my service advisor has always been courteous and pleasant to speak with.
Response from the owner Replied: We are so happy that our CALSTAR MOTORS team earned your five stars. Thanks, Duk!
Google Review
- February 11, 2024
I had such a great experience everyone was super nice. Ara was helpful he showed me the car and drove it. This is my first Mercedes and I really love.
Response from the owner Replied: Oula, we're delighted to know that Ara and our team at Calstar Motors were able to assist you in finding your first Mercedes-Benz. Thank you for trusting us with your business! Have a great ride!
Google Review
- February 09, 2024
Did my scheduled service by appointment there at Calstar again , and as always it’s been a simple and easy process all the time . Thanks
Response from the owner Replied: Jon, we're glad to know that your service appointments at Calstar Motors have been consistently seamless. Thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels!
Yelp Review
- February 08, 2024
This is the WORST Mercedes dealership in the country. Hands down. Started when I wanted to buy a specific model and year. Saleswoman said she'd call me when she located it. Despite my following up with her several times she never called. So, I found the exact car I wanted on cargurus.com and...
Elizabeth M. Replied: Holly, thank you for the review. It's disappointing to hear that you haven't received a better impression of our dealership. Your feedback is appreciated and will be taken into consideration as we work to continually improve the services we provide to our valued customers. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- February 07, 2024
Excellent service all around.
Response from the owner Replied: Thank you for the excellent service experiance at Calstar Motors, Jill!
Yelp Review
- February 07, 2024
Just experienced the worst customer service ever @CalstarMotors in Glendale. Made appt 10 days ago. Took car in this am and was told they can't even look at it for 2 wks so just leave it but no loner available til 3/30. Can't give me a day to bring it back cuz it goes back in the cue. Why wasn't I...
Elizabeth M. Replied: Cheryl, I'm sorry to hear about your experience. This is not the level of service we aim for and it's clear that we've let you down here. We understand how important communication and timeliness are in providing a positive customer experience. If you're open to discussing this further, please reach out directly so we can work towards resolving these issues together. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- February 07, 2024
Response from the owner Replied: We are so happy that our CALSTAR MOTORS team earned your five stars. Thanks, Mariana!
Google Review
- February 04, 2024
Understaffed dealership. This is the second time our new Mercedes-Benz gets broken down before a year of use. After calling to get the car towed in no one gave us a call back to let us know they already had tbe car, we had to call for 2 days to get a loner and after 3 days we were able to get a...
Response from the owner Replied: Hello Maria, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (818) 246-1800 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- February 02, 2024
Complete waste of time my car it’s been at the dealer since January 22nd and they haven’t even start working on it and when I called and talk to the service manager he advise me they won’t be able to work on my car for another week or so (with no loaner)
Response from the owner Replied: Thank you for the review, Jack. I understand how frustrating this situation must be and would like the opportunity to look into it further for you. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 31, 2024
Response from the owner Replied: Thank you, Tracey, for stopping by to leave CALSTAR MOTORS a wonderful review!
Google Review
- January 31, 2024
WORST CUSTOMER SERVICES . SOME OF THE SALE PEOPLE DON'T KNOW ANYTHING ABOUT THE PRODUCT THEY ARE SELLING
Response from the owner Replied: Hi Douglas, we are disappointed to hear that you did not have a more positive experience with us at Calstar Mercedes. We'd like the opportunity to turn your experience around. Please reach out to us at (818) 246-1800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- January 31, 2024
Great service! First class addressed all my needs and took amazing care regarding my car. Absolutely the best!
Response from the owner Replied: We're delighted to know you had a first-class experience with us at Calstar Motors! Thank you for trusting us with your car needs. We look forward to serving you again in the future!
Google Review
- January 30, 2024
Calstar is an excelent dealership. We just moved to town and our experience with our last two dealerships was not favorable. Calstar har renewed my faith with the excellent customer service that has made me a long time fan of the Mercedes. Noel is an excellent service manager and should be commended.
Response from the owner Replied: Jon, we're glad to have you in town and that your experience with Noel and our team at Calstar Motors has been a positive one. Thank you for choosing us! We'll see you next time. Safe travels!
Google Review
- January 29, 2024
Response from the owner Replied: Thank you for your confidence in CALSTAR MOTORS, and for your business. We are grateful to have you as a customer!
Google Review
- January 29, 2024
These people are The worse client service Company you will ever work with. The quality of service and lack of care of client needs makes them the worst company I’ve ever dealt with the service manager called Joe Castro needs to be fired from his job and take permanent retirement. He literally asked...
Response from the owner Replied: Glen, I'm really sorry to read about your experience. It's clear we've missed the mark in providing you with the level of service and respect that every customer deserves. We take feedback like this very seriously and would appreciate an opportunity to make things right for you. Please reach out directly so we can discuss this further at your earliest convenience - Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 28, 2024
Response from the owner Replied: Hi Arsen, We're disappointed to see the low rating and want to understand how to improve this situation. Please reach out when you have time to discuss this with us and find a resolution. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 27, 2024
Always a great experience having an amazing worker like Arshak helping me find the best car possible with the best price! This was my second time coming in to choose a car and Arshak helped me out so much and was very patient, we ended finding a beautiful new C300 and I couldn’t be more happier!...
Response from the owner Replied: Yelena, we're delighted to know that Arshak and our team at Calstar Motors were able to assist you in finding your beautiful new Mercedes-Benz C300. We appreciate the kind feedback and are here for any future needs! Have a great ride!
Yelp Review
- January 26, 2024
I wish I could have given this place zero stars. This is my third Mercedes from them throughout the years their service is going lower and lower. I asked for a loaner car which they give out to everyone. day of service. No loaner car was available and their response was well for loaner you had to...
Elizabeth M. Replied: Glen, thank you for the review - I'm disappointed to hear about this experience. Your feedback is appreciated and will be addressed with our team so that we can take steps to improve our service & processes where needed. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Yelp Review
- January 26, 2024
I wish I could have given this place zero stars. This is my third Mercedes from them throughout the years their service is going lower and lower. I asked for a loaner car which they give out to everyone. day of service. No loaner car was available and their response was well for loaner you had to...
Elizabeth M. Replied: Glen, thank you for the review - I'm disappointed to hear about this experience. Your feedback is appreciated and will be addressed with our team so that we can take steps to improve our service & processes where needed. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 26, 2024
Bad Experiance with my 250 GLB service. A simple issue with the noisy AC fan, developed to a Monday, Tuesday, Wednesday and Thursday fiasco, wher each and every one of these day, I got a call telling me the car need to stay one more day. I didn't authorize any charge for the repair of the fan, if it...
Response from the owner Replied: Hi Ronny, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- January 26, 2024
Andy was awesome!
Response from the owner Replied: Hi Kyle, thank you for sharing your awesome experiance with Andy at Calstar Motors!
Google Review
- January 24, 2024
Worst customer service on this planet
Response from the owner Replied: Hello Ben, we are disappointed to hear that you did not have a more positive experience with us at Calstar Mercedes. We would like to have a better understanding about your experience. Please reach out to us at (818) 246-1800 at your earliest convenience and we will do our best to resolve this with you.
Yelp Review
- January 24, 2024
Worst customer service in the world everyone should get fired Mercedes should investigate this dealership
Google Review
- January 23, 2024
I brought my car in for maintenance, and I must say, the service I received from Daniel was outstanding. He went above and beyond to accommodate my needs in the best possible way. Daniel took the time to explain the specific requirements my car had and ensured that I benefited from the available...
Response from the owner Replied: Karen, we're delighted to know that Daniel provided you with such excellent service at Calstar Motors. We appreciate your recommendation and are here if you need anything else in the future!
Google Review
- January 23, 2024
Response from the owner Replied: Gita, we appreciate the stellar review here at CALSTAR MOTORS!
Yelp Review
- January 23, 2024
We were extremely disappointed with the level of service we received from the sales assistant ( Hamlet ) not sure about his name . Not only was unhelpful and inattentive, but his behavior towards us was completely unacceptable. After waiting for 10 minutes, we finally asked him to show us the CLA...
Elizabeth M. Replied: Gor, We're disappointed to hear about your experience. We take feedback like yours very seriously as respect and professionalism are our top priorities. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 21, 2024
Erik was the top provider the service we needed when we visit the Mercedes Benz Dealer. Thank you Erik.
Response from the owner Replied: We're glad to know that Erik provided top-notch service during your visit at Calstar Motors. Thank you for choosing us and sharing this positive feedback!
Google Review
- January 18, 2024
I wanted to thank Sevan and Ara from Glendale Calstar Mercedes for helping me get my car this past weekend. They truly made my experience of going to a dealer pleasant. They helped me plan out options in the most efficient way with the best deal. I was in and out of the dealer within a few hours...
Response from the owner Replied: Lala, it's great to know that Sevan and Ara from Calstar Motors were able to assist you efficiently with your new lease. We're glad they made the process smooth for you! Looking forward to helping out again in the future.
Google Review
- January 18, 2024
Response from the owner Replied: Hi Dee! We're glad to know that Noel and our team at Calstar Motors were able to provide you with a quick and efficient service. We appreciate your feedback about the improved experience!
Google Review
- January 18, 2024
Response from the owner Replied: We are honored to receive your support, Avetik. Thank you! - CALSTAR MOTORS Team
Google Review
- January 17, 2024
DO NOT EVER TAKE YOUR CAR TO THIS DEALERSHIP! THEY HAD MY CAR FOR A MONTH AND 6 DAYS! MY APPOINTMENT WAS ON DECEMBER 6TH, AND THEY TOLD ME MY CAR WAS READY JANUARY 12TH. HORRIBLE. THEY DID NOT EVEN PERFORM ANY WORK THAT CONSISTED OF ORDERING PARTS THAT CAN BE THE CAUSE OF A DELAY. NEVER BRING YOUR...
Response from the owner Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- January 17, 2024
My service advisor Noel Stevenson always provides the best customer service. His friendly manner and ability to listen & understand my concerns is so welcoming. He tells me the truth about what I may or may not need or sometimes just provides me a simple solution.
Response from the owner Replied: Hi Scott! It's great to know that Noel has been able to provide you with such excellent service at Calstar Motors. We appreciate your feedback and look forward to assisting you in the future!
Google Review
- January 17, 2024
Fantastic experience. Mr. Chung was amazing with coordinating everything.
Response from the owner Replied: Hi Dennis! Thank you for leaving us this five-star review and kind words about Chung from our service team at Calstar Motors! We'll see you next time!
Google Review
- January 17, 2024
Had my Mercedes serviced for the first time at CalStar motors Glendale, and it was over all an easy and pleasant experience. Andy helped with all the service needs and communication for my car. I am very pleased with the customer service and the maintenance provided from CalStar.
Response from the owner Replied: Hi Justine! We're delighted to know that your first service experience with us at Calstar Motors was a pleasant one. Thanks for acknowledging Andy's help and our commitment to customer service!
Google Review
- January 15, 2024
I never received any quotes from Joe from parts department. I never thought that coming from Mercedes Benz. I can expect that from any dealer, but not from Mercedes Benz.
Response from the owner Replied: We're sorry to learn about your experience with the parts department. This is not reflective of our commitment to providing excellent customer service, and we apologize for any inconvenience caused. We'd appreciate an opportunity to rectify this situation - please reach out at your earliest convenience so that we can assist you further. Thank you, - Chris Pass - Dealer Admin - 818-246-1800
Google Review
- January 13, 2024
FABULOUS!!!!!!Everyone was super nice and patient.Made one of my dreams come true and for that...I Thank all of the MBZ staff.😁❤️
Response from the owner Replied: Pat, we are overjoyed to hear that Billy, Eric, and our team at Calstar Motors were able to help make your dream come true! Thank you for trusting us with your business! We hope you enjoy your new vehicle for many years to come.
Google Review
- January 12, 2024
Amazing place to shop for cars or to shop for auto parts oem
Response from the owner Replied: Sas, thanks for giving us the opportunity to serve you! - The CALSTAR MOTORS Team
Google Review
- January 11, 2024
Response from the owner Replied: Artak, thank you so much from all of us at CALSTAR MOTORS!
Google Review
- January 11, 2024
I always know I'm in the best of hands every time I visit Calstar Motors to have my car serviced. I'm extraordinarily grateful for their wonderful care and personal attention and Chung is the very best in handling all matters concerned. I could not recommend this service any more. With much thanks...
Response from the owner Replied: We're so glad to know you trust us with your car servicing needs at Calstar Motors. Your kind words about Chung and our team mean a lot! We appreciate the recommendation, and we'll be here for any future service needs.
Yelp Review
- January 11, 2024
The service department has great professionals working for them. I say "thank you Sam Dalati".
Elizabeth M. Replied: You're welcome, Sevan! We are so happy you feel confident coming to see Sam and the team for your service needs. Thank you! - Calstar Motors
Google Review
- January 11, 2024
I got my car in time.
Response from the owner Replied: Thanks so much, Jorge. We look forward to your next visit to CALSTAR MOTORS!
Google Review
- January 08, 2024
John truly went above and beyond for us with excellent service, professionalism, and an overall great experience with him would defenitley buy from here again!
Response from the owner Replied: Nathan, it's great to know that John provided you with such excellent service at Calstar Motors. We appreciate your kind words and look forward to assisting you again in the future!
Google Review
- January 08, 2024
I want to complement a Sales Advisor who went above an beyond and made the purchase of my C300 as smooth as I have never experience with my prior experiences. Jora Keshishi was so professional, knowledgeable and with a great personality. I recommend him to anyone considering to purchase a MB. Thank...
Response from the owner Replied: Hi Sevan! It's great to know that Sam and Jora provided you with such excellent service at Calstar Motors. We strive for customer satisfaction and your feedback is greatly appreciated!
Google Review
- January 08, 2024
welcoming & greeting! well prepared and kindness ! shop your mercedes here!
Response from the owner Replied: Junhyok, thanks from the entire team at CALSTAR MOTORS!
Google Review
- January 07, 2024
Best worker Jora, he do anything to make you feel confident and makes all he can you to leave happy from the Mercedes-Benz, they are good team and helping each other to make works done
Response from the owner Replied: Izabella, we're delighted to know that Jora and our team at Calstar Motors were able to provide you with a positive experience. Thanks for choosing us!
Google Review
- January 07, 2024
Response from the owner Replied: We're so glad we delivered a 4-star experience, Lydia. Thank you for choosing CALSTAR MOTORS!
Google Review
- January 06, 2024
My name is Gayane Gevorgyan. My friend recommended me this dealership. Ara helped me get my Amg gle 53 coupe in under a great amount of time, quick process and was helpful in explaining the car spec wise and everything. Everyone was friendly and great deal! Thank you again Ara!
Response from the owner Replied: Hi Carlos, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 05, 2024
Daniel did a great job getting me in last min and returning my car in reasonable time. Punctuality, communication and honesty is well appreciated and a rarity when it comes to dealership service.
Response from the owner Replied: Hi Armen! We're glad to know that Daniel and our team at Calstar Motors were able to provide you with timely and honest service. We appreciate your kind words!
Yelp Review
- January 05, 2024
Mr. Sam Dalati, Service Manager is an incredible, professional, knowledgable, and kind hearted human! I go back to the Glendale location only because of Mr. Dalati. Every Dealership needs a Mr. Dalati, who genuinely cares about its customers and ensures they leave happy.
Google Review
- January 04, 2024
Great service by Jora, he was very courteous and professional. I’m going back to him for my next vehicle.
Response from the owner Replied: Edmond, we're delighted to know Jora provided you with such great service at Calstar Motors. We look forward to assisting you again when it's time for your next vehicle!
Google Review
- January 04, 2024
Response from the owner Replied: Julie, we are so thankful for your business and your review! - The CALSTAR MOTORS Team
Google Review
- January 01, 2024
This Mercedes-Benz dealership is the worst customer service I ever experienced trying to purchase car. I contacted dealership through the Mercedes-Benz North America. I tried to get to know the vehicle and the salesperson was extremely rude unprofessional. When I turned offer him his number he...
Response from the owner Replied: Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- December 31, 2023
I just leased a 2024 Mercedes Benz C300 sedan with AMG trimmings from John Wong at Calstar Motors in Glendale, CA, and I had a fantastic experience. From the start, John was very warm, welcoming, and respectful. He didn't push. John made the experience very smooth and I would highly recommend you...
Response from the owner Replied: Hey Raymond, thank you for the 5-star rating! We're delighted to know that John made your leasing experience smooth and enjoyable at Calstar Motors. We appreciate the recommendation and see you next time! Enjoy your new Mercedes Benz C300 sedan!
Google Review
- December 29, 2023
Response from the owner Replied: We are so grateful for your business at CALSTAR MOTORS, thank you very much!
Google Review
- December 27, 2023
Response from the owner Replied: Thank you for supporting CALSTAR MOTORS, we appreciate your business!
Google Review
- December 27, 2023
I had an appointment at 11am to drop off my car for service. Arrived a few min before 11, and I didn’t get helped until 11:55. I was also told it would take ‘about 2 hours’ to complete my basic service with a car wash, and when I showed up 3 hours later, was told it would be another hour. So I told...
Response from the owner Replied: Hi Marine, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (818) 246-1800 to discuss this further.
Google Review
- December 26, 2023
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you from all of us at CALSTAR MOTORS!
Yelp Review
- December 26, 2023
This is my dirt Mercedes personally and without the exaggeration we might have about a dozen of them in the family. My Mercedes GLB 2021 that has 16,000 miles only has check engine light on. I've called them several times for service wait time for service is 3 months. They no longer provide loaner...
Google Review
- December 25, 2023
Response from the owner Replied: The CALSTAR MOTORS team appreciates the great review, Raf!
Google Review
- December 24, 2023
Response from the owner Replied: Thanks so much, Galina! All of us at CALSTAR MOTORS appreciate the awesome rating.
Google Review
- December 23, 2023
I was a customer at one of the other Mercedes Benz service centers and decided to changed my preferred dealer and service center to Calstar Motors today. Couldn’t be happier with my decision. Professional, reliable and fast! 5 ⭐️ management + Andy is a great service advisor!
Response from the owner Replied: Hi Iman! We're so glad to know that you had a great experience with Andy and the team at Calstar Motors. Thanks for choosing us as your new preferred dealer!
Google Review
- December 23, 2023
My Advisor was Chung, he was great explaining the problem and solve it quick
Response from the owner Replied: Hi Hakop! Thank you for leaving us this five-star review and kind words about Chung from our service team at Calstar Motors! We'll see you next time!
Google Review
- December 22, 2023
Response from the owner Replied: Kim, I'm really sorry to read about your experience. It's clear we've fallen short of our usual standards and for that, I apologize. We understand the inconvenience this has caused you and would like to rectify it as soon as possible. Please reach out so we can discuss how best to resolve this issue promptly - Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- December 22, 2023
Had appointment for recall , and check on a possible mechanical issue ( at the end , recall was to replace 1 of owners manual and putting new one and ,no mechanical issue was find ) Service representative told me latest pick up is 5:30 pm and he will call me when car is ready. No news by 4 pm ,I...
Response from the owner Replied: Hi Raffi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (818) 246-1800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- December 22, 2023
I want to express my sincere gratitude for the exceptional care that service advisor Daniel provided to my car. ( Glendale location). Thanks a lot Daniel I truly appreciate Your detailed expertise and attention to my car needs. Thank you for going above and beyond to ensure my vehicle is in great...
Response from the owner Replied: Ruz, we're so glad to know that Daniel provided exceptional service for your car at our Glendale location. We appreciate the recommendation and look forward to seeing you again at Calstar Motors!
Google Review
- December 21, 2023
Thank you, Noel! Great Advisor!
Response from the owner Replied: Thanks so much, Rebecca! The CALSTAR MOTORS team looks forward to seeing you again down the road.
Google Review
- December 21, 2023
Good and quick seevice
Response from the owner Replied: Thank you, Nasrin! We're glad you had a great visit to CALSTAR MOTORS!
Yelp Review
- December 21, 2023
I want to express my sincere gratitude for the exceptional care that service advisor Daniel provided to my car. ( Glendale location). Thanks a lot Daniel I truly appreciate Your detailed expertise and attention to my car needs. Thank you for going above and beyond to ensure my vehicle is in great...
Google Review
- December 21, 2023
Response from the owner Replied: Sarine, thank you for your positive review of CALSTAR MOTORS!
Yelp Review
- December 20, 2023
These guys are the worst! They took over a month to "fix"my car. I got it back and the windshield I payed for repair was still cracked! How do you mark it ready for pick up and charge me. I had to pay them to "diagnose" my sunroof then when I got it back it magically started leaking air. I obviously...
Google Review
- December 20, 2023
Buying a new car can be stressful and overwhelming but this was the most comfortable and positive experience we’ve had! Andrew was helpful, transparent and partnered with us to reach an agreement we both feel good about!
Response from the owner Replied: Hey Brittany, thank you for the 5-star rating! We're glad to know that Andrew was able to provide a positive and stress-free car buying experience for you at Calstar Motors. We hope to see you next time! Enjoy your new ride!
Google Review
- December 19, 2023
Response from the owner Replied: Hey Sooren, thank you for sharing your excellent experiance with our team and appreciate for your recommendation!- The Calstar Motors Team
Google Review
- December 18, 2023
Sells representative Raffi and financial services with Sevanwwre so helpful and they are the best
Response from the owner Replied: Hi Lusine, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 18, 2023
Response from the owner Replied: Hi Luke, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 18, 2023
Wonderful customer service. Erik took his time to show the vehicles. He answered all my questions and concerns.
Response from the owner Replied: Hi Hugo! We're glad to know that Erik was able to assist you with all your questions and concerns at Calstar Motors. Thanks for the positive feedback!
Google Review
- December 17, 2023
Response from the owner Replied: Larisa, thank you for your positive review. We really appreciate it! - The CALSTAR MOTORS team
Google Review
- December 15, 2023
Response from the owner Replied: Lusine, thank you for your business and kind review! We hope to see you again at CALSTAR MOTORS.
Google Review
- December 15, 2023
It was pretty nice experience.The staff was kind every procedure was smooth.
Response from the owner Replied: James, we're delighted we could deliver an excellent experience! - CALSTAR MOTORS Team
Google Review
- December 14, 2023
They came to service my car at my home. I was so excited about this new way to have the car taken care of. It turned out to not be posible but they took my car in and had it back to me clean and purring in a couple of hours. The most painless and easiest servicing I have ever experienced. The...
Response from the owner Replied: Linda, it's fantastic to know that Art and our team at Calstar Motors provided you with such a memorable experience. We're glad we could assist in your lease process! Enjoy your Mercedes and don't hesitate to reach out if there's anything else we can do for you.
Google Review
- December 14, 2023
Response from the owner Replied: We are so happy that our CALSTAR MOTORS team earned your five stars. Thanks, Jacob!
Google Review
- December 14, 2023
My husband and I would always go through a broker for a good deal but one day we decided to walk into Mercedes and get an idea for a car we wanted. We could not be more content with the level of professionalism and service we received. We got a great deal without having to deal with broker nonsense....
Response from the owner Replied: Hey Kristyana, we're delighted to know that you and your husband had a positive car-buying experience with Aria, Keyhan, Sevan, and our team at Calstar Motors. We always aim for top-notch service without any hassle. Thank you for choosing us! Enjoy your new Mercedes-Benz!
Google Review
- December 11, 2023
Response from the owner Replied: Klaris, thank you for taking the time to leave CALSTAR MOTORS a review!
Google Review
- December 11, 2023
I had a wonderful Mercedes car buying experience at Calstar Motors. The salesperson Carena Kinney was very professional, knowledgeable, kind, positive, caring, and went the extra mile to accommodate my car buying needs and requests. I also appreciated the friendly, positive, informative, and caring...
Response from the owner Replied: Hi Ninoska, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- December 11, 2023
Response from the owner Replied: It makes our day to see reviews like this, Arno! Thank you from the CALSTAR MOTORS Team.
Google Review
- December 09, 2023
Thank you, Noel & Manager Sam!
Response from the owner Replied: Hi Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 09, 2023
Response from the owner Replied: Thanks a million, from the CALSTAR MOTORS Team!
Google Review
- December 09, 2023
Response from the owner Replied: Thank you for rating Andy and CALSTAR MOTORS five stars, Kevork! We look forward to seeing you again!
Google Review
- December 09, 2023
We have owned more than 20 cars over the years and our recent purchase of a 2023 Mercedes EQE SUV 4matic was by far the easiest, most pleasant and joyful experience of all! We owe this to Hamlet Karapetian, sales person extraordinaire! We first chatted online with Hamlet and he found us exactly...
Response from the owner Replied: Anita, it's fantastic to know that Hamlet and our team at Calstar Motors could provide you with such a smooth car buying experience. We're glad we were able to help find your dream Mercedes EQE SUV 4matic! Enjoy the ride back in San Jose, CA! - CALSTAR MOTORS
Google Review
- December 09, 2023
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at CALSTAR MOTORS.
Yelp Review
- December 09, 2023
We have owned more than 20 cars over the years and our recent purchase of a 2023 Mercedes EQE SUV 4matic was by far the easiest, most pleasant and joyful experience of all! We owe this to Hamlet Karapetian, sales person extraordinaire! We first chatted online with Hamlet and he found us exactly...
Elizabeth M. Replied: Thank you for the kind review, Anita! We're so glad Hamlet had the opportunity to help get you into your dream car and we'll be sure to let him know how much you appreciate his excellent service. Enjoy your beautiful new EQE and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- December 08, 2023
The whole process was smooth and clear. Jerry did an amazing job, giving me detailed instructions and introduction to the vehicle. He made the entire process seamless and enjoyable, ensuring that every question I had was thoroughly answered.
Response from the owner Replied: Hey Jenia, thank you for the 5-star rating! We're delighted to know Jerry provided you with a smooth and enjoyable experience at Calstar Motors. We appreciate your feedback and hope you are loving your new vehicle!
Google Review
- December 08, 2023
Excellent Great communication, fast service service completed correctly very satisfied
Response from the owner Replied: Hi Hutch! Thank you for leaving us this five-star review and kind words about our service team at Calstar Motors! We'll see you next time!
Yelp Review
- December 08, 2023
Don't like the customer service from there. This is our 2nd time coming to shop with them and we get the same results every time. Guess you have to be purchasing a Maybach to get good service. They just brush you off into the regular little middle class pile of their respect level. When most of the...
Elizabeth M. Replied: We strive for top-notch customer service, regardless of the vehicle being purchased or service, so this was disappointing to read. Please know that every guest is important to us and we'd like a chance to discuss this further with you if possible. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- December 07, 2023
I am pleased to commend service advisor Daniel Robles and the service dept for the excellent service I received. This was the third time I have taken my MBZ to Daniel for service at Calstar Mercedes and each time I received excellent and professional service.Daniel also provided valuable insight...
Response from the owner Replied: Hi Robert, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 06, 2023
Suzy is the best!! She went above and beyond to make sure we went home with the car of our dreams.
Response from the owner Replied: Fermin, we're delighted we could deliver an excellent experience! - CALSTAR MOTORS Team
Google Review
- December 05, 2023
Enduring a 52-day wait for my car’s return, after an initial 10-day stay with inadequate repairs, is disheartening. Sam, the manager, displayed apparent dishonesty during this process. This experience not only highlights a lack of commitment to quality repairs but also raises concerns about the...
Response from the owner Replied: Alenoosh, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you've been left feeling this way. We take matters like these very seriously and would appreciate the opportunity to discuss this further with you directly in order to find a resolution. Please reach out at your earliest convenience - Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- December 04, 2023
Prompt and finished on time.
Response from the owner Replied: We’re delighted to get your 5-star review, Elvira. Thank you!
Google Review
- December 04, 2023
Andrew Garcia made our Mercedes experience amazing, our family got 2 cars this weekend making it a total of 5 overall would highly recommend them!!
Response from the owner Replied: Hey Juan, it's fantastic to know that Andrew provided an amazing Mercedes-Benz buying experience for you at Calstar Motors. We're grateful for your continued support and recommendations! Enjoy those new Mercedes-Benz!
Google Review
- December 03, 2023
Good friendly
Response from the owner Replied: The team at CALSTAR MOTORS appreciates your review. Thank you, George!
Yelp Review
- December 03, 2023
My husband and I would always go through a broker for a good deal but one day we decided to walk into Mercedes and get an idea for a car we wanted. We could not be more content with the level of professionalism and service we received. We got a great deal without having to deal with broker nonsense....
Elizabeth M. Replied: Kristyana, we're delighted to know that you and your husband had a positive experience with Aria, Keyhan, Sevan and the rest of our team at Calstar Motors. We strive for professionalism in all aspects of our service! Enjoy your new Mercedes!
Google Review
- December 01, 2023
Never find good priceBat I still drive 3 Mercedes Benz from Valencia
Response from the owner Replied: Hi Armen, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- December 01, 2023
Response from the owner Replied: Ramiro, thank you for trusting CALSTAR MOTORS with your business!
Google Review
- November 30, 2023
Response from the owner Replied: Denise, we are thrilled to see the positive feedback. Thank you for choosing CALSTAR MOTORS!
Google Review
- November 29, 2023
Response from the owner Replied: Everyone here at CALSTAR MOTORS appreciates the positive feedback. Thank you, Ashley!
Google Review
- November 29, 2023
Andrew and Jerry are a great team. They made the effort to understand what I want, addressed what I wanted to hear with honest answers, advised how I can plan ahead, and delivered on expectations. For having avoided car sales people for some time, it was a pleasant return to the car buying...
Response from the owner Replied: Sharon, we're delighted to know that Andrew and Jerry at Calstar Motors were able to provide you with a pleasant car buying experience. We appreciate your kind words and look forward to assisting you in the future!
Google Review
- November 28, 2023
Amazing staff and services
Response from the owner Replied: Ruby, thanks so much for your support of the CALSTAR MOTORS team! We look forward to your next visit!
Google Review
- November 28, 2023
Response from the owner Replied: Thank you for your positive review of CALSTAR MOTORS, Iftekhar!
Yelp Review
- November 28, 2023
Andrew Garcia is the best!! Everything he promised me with my new car, he executed!! My sit time was literally and hour and a half, and my car was gassed up and washed and I was was back on the highway. Andrew went beyond what I expected and all the staff was amazing there. If you're ever looking...
Elizabeth M. Replied: We're delighted to know that Andrew and our team at Calstar Motors exceeded your expectations! It's great to learn about the smooth, efficient process you experienced. We appreciate your loyalty and look forward to serving you in the future. Safe travels with your new Benz!
Google Review
- November 27, 2023
Response from the owner Replied: Thanks for the excellent review of CALSTAR MOTORS, Suzy!
Google Review
- November 27, 2023
Steve, the fleet manager was very helpful and was able to get my dream car, EQB300. The best experience I have in getting a car so far. Also the finance person was so helpful. Overall it was an excellent service . I highly recommend to see Steve Leeisaranukul at Calstar Mercedes in Glendale, CA.
Response from the owner Replied: Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 24, 2023
I’ve been purchasing my last 4 Mercedes with Art always would take care of us the best! great guy great place to work with Mercedes of Glendale. very happy with the service thank you.Very recommended.
Response from the owner Replied: Hi Inna! We're delighted to know that Art and our team at Calstar Motors have consistently provided you with top-notch service. Enjoy your Mercedes! Thanks for the recommendation!
Google Review
- November 23, 2023
Andy was my service advisor and he was excellent; he communicated well, was informative and I couldn't be happier with the service I received.
Response from the owner Replied: Hey Tom, we're delighted to know that Andy provided you with an excellent service experience at Calstar Motors. Thank you for choosing us! We'll see you next time. Safe travels!
Google Review
- November 22, 2023
Response from the owner Replied: Art - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider reaching out? Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- November 21, 2023
Arees is very nice person to talk to with regards to my possible choices. He was very patient in explaining everything I wanted to hear before I made my decision.Gor the financial guy is very knowledgeable on what he does. Both Arees and Gor are asset of the company. They both deserve to work in a...
Response from the owner Replied: Hey Thelma, we're delighted to know that Arees and Gor assisted you with your needs at Calstar Motors. Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride!
Google Review
- November 20, 2023
Response from the owner Replied: We love to see great reviews. Thank you from all of us at CALSTAR MOTORS, Michelle!
Google Review
- November 15, 2023
Service pretty bad
Response from the owner Replied: Hi William, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (818) 246-1800 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- November 14, 2023
Very good
Response from the owner Replied: We can’t thank you enough for your support of CALSTAR MOTORS. We hope to see you again down the road, Daniel!
Google Review
- November 12, 2023
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at CALSTAR MOTORS!
Google Review
- November 10, 2023
Response from the owner Replied: Harry, it's great to know that Gilbert was able to provide you with the excellent service we strive for at Calstar Motors. We appreciate your feedback and look forward to assisting you in the future!
Google Review
- November 09, 2023
Very good service.
Response from the owner Replied: There’s nothing like seeing a great review on our page. Thank you, Rufo!
Google Review
- November 09, 2023
Fast, friendly service. Gilbert Martinez is great to deal with.
Response from the owner Replied: We’re glad we could deliver a 5-star experience, Alexander!
Google Review
- November 09, 2023
Response from the owner Replied: All of us at CALSTAR MOTORS appreciate your great review, thank you!
Google Review
- November 04, 2023
Erik Sargsyan is my salesman and he is the best guy ever. Supper honest and listened to what I was looking for. I ended up with the 2023 C43 amg coupe. I love the car in every angle whenever I look at it, and addict to how it performs. Everyone at CalStar MB are super helpful and so nice. Beside...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 03, 2023
Response from the owner Replied: Your support of CALSTAR MOTORS is much appreciated, Rachel!
Google Review
- November 03, 2023
Response from the owner Replied: Razmik, we're glad to know our team at Calstar Motors was able to diagnose and fix your car's issue promptly. Thanks for trusting us with your vehicle!
Google Review
- November 02, 2023
Excellent service
Response from the owner Replied: Hey Stefan, thank you for the excellent service experiance with our team at CALSTAR MOTORS!
Google Review
- November 02, 2023
Had my car in for service. True professionals. Andy and Sam took care of all my issues.
Response from the owner Replied: Hi Danny! Thank you for leaving us this five-star review and kind words about Sam from our service team at Calstar Motors! We'll see you next time!
Google Review
- November 02, 2023
Response from the owner Replied: Thank you for the 5-star review of CALSTAR MOTORS, Edita!
Google Review
- October 27, 2023
I want to thank Carena and Raffi so much! My experience went very smooth and pleasant with these guys. They are professionals, know what they’re doing and they are willing to help you on every step. I definitely recommend Calstar of Mercedes Benz Glendale to anyone who is looking for a car.
Response from the owner Replied: We're so glad to know that your experience with Carena and Raffi at Calstar Motors was smooth and pleasant! Our team is always here to help. Thanks for recommending us, we appreciate it!
Google Review
- October 27, 2023
Response from the owner Replied: Hi Yong! Thank you for leaving us this five-star review at Calstar Motors! We appreciate it!
Google Review
- October 26, 2023
Gilbert and all the team Mercedes are awesome! Thank you!
Response from the owner Replied: Thank you for trusting Gilbert & the CALSTAR MOTORS team with your business! We look forward to serving you again next time!
Google Review
- October 26, 2023
The best customer service ever from Art zero hesitation whatsoever every question that was asked was answered immediately very knowledgeable about the vehicles he sells
Response from the owner Replied: Hey Khachik, thank you for the positive review! We're delighted to know that you had a top-notch customer service experience with Art at Calstar Motors. We'll see you next time! Have a great ride!
Google Review
- October 26, 2023
Worst dealership.. always short staffs for service and can never book for service appointments.
Response from the owner Replied: Hi Peter, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (818) 246-1800 to discuss this further.
Google Review
- October 26, 2023
Response from the owner Replied: Zhanna, thank you for your business and your kind review! - The CALSTAR MOTORS Team
Google Review
- October 26, 2023
Had my ML350 performed recall service today. Passed inspection. My service consultant, Chung Ngo was very helpful.
Response from the owner Replied: Hi Ben, we're happy you found our staff to be so supportive during your experience here at Calstar Mercedes. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 25, 2023
I had an excellent experience with the purchase of vehicle Calstar Motors. Suzy was knowledgeable, professional, friendly, and made the process so easy for me. I would recommend to everyone. Couldn't ask for better experience. Thank you for Suzy and Billy,
Response from the owner Replied: Patricia, it's great to know that Suzy and Billy made your vehicle purchase at Calstar Motors a breeze. We appreciate the recommendation! Enjoy your new ride!
Google Review
- October 25, 2023
Thank you to Karo for your five star service. Would highly recommend you.
Response from the owner Replied: Hi Perri, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 20, 2023
Response from the owner Replied: We are grateful to have you as a CALSTAR MOTORS customer. Thank you, Troy!
Google Review
- October 18, 2023
Response from the owner Replied: Anahita, this review made our day. Thank you for choosing CALSTAR MOTORS!
Google Review
- October 18, 2023
Response from the owner Replied: Hi Alejandra, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 16, 2023
Great service. Very helpful
Response from the owner Replied: Tim, thank you for stopping by to leave CALSTAR MOTORS a wonderful review!
Google Review
- October 13, 2023
Response from the owner Replied: Hi Leonardo, thank you for the high star rating! We hope to see you soon!
Google Review
- October 13, 2023
Response from the owner Replied: We appreciate your positive feedback, Junior. Thank you for your support of CALSTAR MOTORS!
Google Review
- October 12, 2023
Get your car from CarMax, not here. It's been a terrible experience. I bought a car here on 9/23/23 (a Saturday). After driving it about a day, I noticed that every time I would go to accelerate from a stop, the car would always jerk. 9/25 was my birthday. On 9/26, I brought it in and expressed my...
Response from the owner Replied: Hi Mitch, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- October 11, 2023
The Calstar motor customer team made my car buying experience excellent. If there were accessible soft drinks/ snacks area while we were waiting which would make it to the top.
Response from the owner Replied: Julie, we're glad to know that you had an excellent car-buying experience with us at Calstar Motors. Your suggestion about the snacks and drinks is noted - thanks for your feedback! - CALSTAR MOTORS
Google Review
- October 11, 2023
Response from the owner Replied: Hi Vano, I would like to get some more details about your experience with us. Please contact us at (818) 246-1800 so we can work with you to make this right.
Google Review
- October 11, 2023
Calstar Glendale is the best! Fast service, Easy Appointments, great work! And they washed my car!!
Response from the owner Replied: We're so glad you had a great experience servicing at CALSTAR MOTORS! We look forward to providing the same level of care next time. Thank you!
Google Review
- October 11, 2023
Response from the owner Replied: Vahe, there’s nothing better than a great review. Thank you! - The CALSTAR MOTORS Team
Google Review
- October 10, 2023
Harut is the reason I have this amazing car , he took his time showing me different cars and explaining in detail everything I needed to know about them and helped me get a great deal. I would recommend anyone looking for a great car with a great deal to ask for “Harut” at Calstar Motors in Glendale
Response from the owner Replied: Edgar, we're so glad to know that Harut provided you with such a thorough and helpful experience at Calstar Motors. Thanks for your recommendation! Enjoy the ride in your new car.
Google Review
- October 10, 2023
Amazing experienceThank you Steve for making this happen
Response from the owner Replied: Thank you for stopping by to leave CALSTAR MOTORS a wonderful review!
Google Review
- October 09, 2023
Response from the owner Replied: Thanks a bunch, from the CALSTAR MOTORS Team!
Yelp Review
- October 09, 2023
Very poor service. Called this morning to get a quote for a windshield replacement but was unsuccessful in speaking with a service advisor. They transferred me over only to result in their voicemail which they never responded to. Called again few hours later still no response. I notified the front...
Elizabeth M. Replied: Arpi, We're sorry to read about your experience trying to reach our service department. This is not the level of customer care we aim for and it's disappointing that you were left feeling this way. We would like an opportunity to make things right with you if possible. Please feel free to contact us to discuss further. Thank you, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- October 08, 2023
Response from the owner Replied: Lilit, this is a fantastic review. Thanks from the entire team at CALSTAR MOTORS!
Google Review
- October 05, 2023
Response from the owner Replied: We’d like to express our gratitude for your kind review. Thanks, Seleim!
Google Review
- October 04, 2023
Response from the owner Replied: Thank you for your confidence in CALSTAR MOTORS, and for your business. We are grateful to have you as a customer!
Google Review
- October 02, 2023
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 02, 2023
Response from the owner Replied: Gus, Thank you for the five-star rating! The team looks forward to working with you again! - CALSTAR MOTORS
Google Review
- October 01, 2023
Response from the owner Replied: Thanks for leaving CALSTAR MOTORS a review! Have a great day, Gayane!
Google Review
- September 30, 2023
I recently purchased a car from Calstar Motors and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted with genuine warmth and professionalism. Suzy really took the time to understand my needs and preferences, ensuring that I found the perfect...
Response from the owner Replied: Hi Roberto, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 29, 2023
Had a great experience finding the perfect car with the help of my amazing agent Karo. He was very helpful and knowledgeable throughout the process. I’m really satisfied with the service and my purchase!!
Response from the owner Replied: Hi Syuzanna, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 28, 2023
As usual Gilberto Martines exceeding professionalism and knowledge.
Response from the owner Replied: We're so glad Gilberto continues to earn your support, Adriana! Take care and we'll see you next time here at CALSTAR MOTORS!
Google Review
- September 28, 2023
They were quick to acknowledge me when I pulled in. Check in was quick even tho they were very busy. I was just disappointed they didn’t wash my car this time.
Response from the owner Replied: Hi Rob! We appreciate your feedback and are glad to know our team at Calstar Motors was prompt in assisting you. We apologize for missing the car wash this time around - we'll make sure it doesn't happen again! Safe travels!
Yelp Review
- September 27, 2023
Terrible customer service. I took my friend there to check out a few SUVs. Walk around for a while in the showroom and nobody offered to help us. I finally approached a couple of guys in MB polo shirts in the rear showroom who were chitchatting in Armenian. They seemed put off that I interrupted...
Elizabeth M. Replied: Thank you for the review, Louis. I'm sorry to hear that we didn't leave you & your friends with a better impression during your visit and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Pass - Dealer Admin - 818-246-1800
Google Review
- September 27, 2023
Super professional and friendly service. A+!experience overall.
Response from the owner Replied: We're happy to hear you had a great experience with our CALSTAR MOTORS team, George!
Google Review
- September 26, 2023
Before you go to CalStar read this. Majority of Sales and all of Service both earned a zero. They don't care about your vehicle and tell you anything to purchase. Then, once you need service, I have experience lies. If they did an Undercover Boss the entire service department would be fired and...
Response from the owner Replied: Hi Angel, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (818) 246-1800. We look forward to hearing from you.
Google Review
- September 25, 2023
Mercedes is love at first sight! The service at Glendale is the best! But, Suzy - she is the best of the best! Suzy is a wonderful person and a professional in her field. The love for Mercedes multiplies a million times if you are lucky enough to meet her! I sincerely thank Mercedes and the entire...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Calstar Mercedes! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 25, 2023
My GLA 250 sunroof broke and would not close. We brought it in and Gilbert Martinez assisted in the repair. His exceptional customer service offset the drag of an unexpected repair bill . Thanks Gilbert !!
Response from the owner Replied: Hi Stefanie! We're glad to know Gilbert was able to assist you with your sunroof issue at Calstar Motors. We appreciate the shout-out and hope everything is running smoothly now!
Google Review
- September 25, 2023
Love,
Response from the owner Replied: Thank you for choosing CALSTAR MOTORS, we appreciate your positive feedback!
Google Review
- September 25, 2023
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for CALSTAR MOTORS, Julian!
Google Review
- September 24, 2023
Great experience Daniel was very helpful
Response from the owner Replied: We're happy to hear you had a great experience with Daniel & the team here at CALSTAR MOTORS! Please don't hesitate to reach out if we can be of service again in the future!
Google Review
- September 24, 2023
Everything's excellent !
Response from the owner Replied: We really appreciate you taking the time to leave CALSTAR MOTORS this awesome review, thank you! - CALSTAR MOTORS
Google Review
- September 24, 2023
Very good customer service, Carry from sales and Mr. Saleem from management very helpful. highly recommend this place for buying your car.
Response from the owner Replied: Hey Emad, thank you for the positive review! We're delighted to know that Carry and our team provided you with excellent service at Calstar Motors. We appreciate your recommendation and see you again! Enjoy your new ride!