Cars.com Review
- October 03, 2025
I was greeted by James. He was very helpful, cater to our every need. The finance manager was great as well. He got us a lower rate than when first agreed of.
Cars.com Review
- October 02, 2025
The process of leasing the car was smooth. Appreciated them staying until very late to make to deal happen.
Cars.com Review
- September 30, 2025
Miguel my advisor is the best. Great communication and very processional Fixed everything pointed out in a timely manner You need more people like him. Adam could not get anything done. Hard to believe, but Adam tried to sell me the extende wararhy instead of fixing my car.
Cars.com Review
- September 28, 2025
Excellent service at House of Imports. Chris was professional, efficient, and made sure my car was serviced quickly - with a complimentary wash included. Comfortable lounge with free coffee. I always trust them for my car’s maintenance.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- September 25, 2025
Excellent service the sales advisor Chris Licano was very helpful and great communication. Thank you for all your help.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 24, 2025
Excellent service, the sales associate Danny Nguyen was very helpful, he has an excellent product knowledge and great customer service skills, I had a very positive shopping experience
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- September 21, 2025
My family is been going to Buena Park Mercedes HOI for almost 10 years. This is the best place to bring your MB car for any car maintenance service. The employees here are fantastic individuals from the parking attendant, service technicians and the service consultants are very professional,...
Cars.com Review
- September 21, 2025
Nick Salama is the main reason I continue to patronize House of Imports! In fact, I leased 2 new cars! All is good with the House.
Cars.com Review
- September 16, 2025
Great service : Chris amazing They fix the car on time , clean it like a new Alway response on time ???? great job ?.. was great service ?.. I recommended it
Cars.com Review
- September 15, 2025
Very professional and helpful in finding the best car and also giving discount without having to bargain
Dealer Replied: Hello, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 15, 2025
Not bad at all, When you want people to spend there money you have to play nice that's the rule everybody knows that. come on
Dealer Replied: Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (714) 627-5553. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- September 11, 2025
We had a wonderful experience when we purchased our car. No hassle. And did not spend too much time with the transaction.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 11, 2025
excellent service and I would go again, this was an annual service and I was happy with the process so I would recommend this place to others
Dealer Replied: Hi Michael, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Cars.com Review
- September 05, 2025
The dealership has a cordial, courteous staff. Excellent customer service with Ron who kept me informed with each process of car buying. Ron is superb!
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 05, 2025
Great service advisor?Allyson helped me and it?s a pleasant experience for me every time I go to house of imports in Buena park Ca?
Dealer Replied: Hi Noel, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 03, 2025
Christopher provided excellent customer service. The maintenance was timely and I was kept up to date on the process. At the conclusion my vehicle was washed and waiting for me when I arrived.
Dealer Replied: Thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 03, 2025
Very professional, knowledgeable and they listen to what you want and act to make it happen
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Cars.com Review
- September 02, 2025
AutoNation exceeded our expectations. The courteous, professional and prompt attention we received from meeting sales staff, presentation of the vehicle we were interested in...to completing the sales process was flawless. No hassle or attempt to sell us on any finance or insurance products we did...
Dealer Replied: Hi Michael, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 01, 2025
I’ve asked the dealership numerous times to pass on to the GM an offer I made on a used car being sold. They never did that. Shame on House of Imports. Mr Stern
Dealer Replied: Hi Stern, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- August 29, 2025
Fast friendly service. We bought a used car and we love it. It had a sound coming from the brakes. We notified them and they fixed it promptly.
Dealer Replied: Hi Kirk, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- August 26, 2025
It was great experience. It took inly 3 hours to get my brand new EQB!! Especially thanks to Mr. Bang!! He is one of great guy I never met before!!
Dealer Replied: Hi Tai, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 23, 2025
Brian and Christopher did an excellent job taking in my car to diagnose the problem. The shop quickly repaired it while I had a loaner vehicle and it couldn’t have went any smoother. Thank you!!
Dealer Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Cars.com Review
- August 20, 2025
Helpful and honest personnel. Will continue to use House of Imports for future purchases. Satisfied with experience.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Cars.com Review
- August 19, 2025
The staff there were awesome friendly and helpful. I would recommend HOI to friends and family and looking forward to purchasing another vehicle from them in the near future.
Dealer Replied: Hi Tony, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 15, 2025
Everything was smooth and perfect! Josephine was a great help in finding our car! Thank you!
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 09, 2025
Good service on the my lease purchase last month it was really easy process with the help a salesperson only took us around 2 hours waiting all paperwork.
Dealer Replied: Hi Marcos, we appreciate your positive review of your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- August 07, 2025
Courteous service and took not much time to help their customers . They all are so professional and friendly
Dealer Replied: Hi Prati, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- August 03, 2025
Kind and clean and well maintained. The service was good. Explained well with any questions.
Dealer Replied: Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 31, 2025
AutoNation proved to be consummate professions, living up to the recommendation to go there. They know their business and have amazing inventory. I would recommend them.
Dealer Replied: Hi Peter, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 19, 2025
It was a kind and professional service. I went to four dealers, I chose this place. I was able to choose a good car, and I am happy and happy.
Dealer Replied: Hi Jane, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 17, 2025
I love my new Mercedes! Ron was very helpful and friendly and helped me get my dream car. Highly recommended! Will definitely stay with the same dealership for my future purchases.
Dealer Replied: Hello Saghar, it means so much to us that you chose our dealership! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Cars.com Review
- July 14, 2025
Excellent experience with replacement of cracked windshield with the Brian, Service Manager and Domonique, Service Advisor at The House of Imports in Buena Park, CA
Dealer Replied: Hello Marie, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 11, 2025
We picked up a preowned EQS and the transaction was smooth. I'd been in contact with Simon prior to just walking in. I wish they negotiated price, but I guess Autonation dealers stopped doing that...I'm old school, I'd prefer to negotiate. The finance process could have been a bit quicker and...
Dealer Replied: Hi Jason, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- July 11, 2025
I had such a positive experience working with Emily during the purchase of my GLE 450. From the beginning, she was knowledgeable, responsive, and patient with all of my questions. She made the entire process feel personal, not transactional, which is rare these days. What stood out most was how she...
Dealer Replied: Hello Christine, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- July 11, 2025
I’ve been going to HOI for many years and they have taken good care of me always
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- July 10, 2025
Melissa was on time , efficient and pleasant and had me out in under 10 minutes. The Facility was clean and organized and reception was a breeze. The text and updates were reassuring and the checkout was just as efficient. A good experience..
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 09, 2025
I went in to have Service A done to my car. They got me in and out pretty quick on a Friday, Im definitely bringing my cars back to this dealership
Dealer Replied: Edgar, thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
Daniel did such an amazing job in happiness with the purchase of our new vehicle. He answered all of our questions and concerns. We love this dealer, and this is the second vehicle we purchase from them.
Dealer Replied: Hello Viviledezma, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- July 09, 2025
Jag is hands down the best service advisor I?ve worked with. He?s professional, honest, and always makes sure everything is taken care of quickly and smoothly. I trust him completely with my car and always leave feeling confident and valued. Highly recommend!
Dealer Replied: Ivy, thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
Excellent! Dominique and Ryan are awesome. Very smooth service and timely. the overall experience was great as always. have been a customer over 25 years
Dealer Replied: Thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 08, 2025
Yasser hooked me up. Got a good deal and the sales team took care of all my needs and worked with me to get me all that I asked for in the transaction.
Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 08, 2025
Danny took care of us. He was honest, upfront, helpful and didn?t try and make us do a deal we didn?t want. I would recommend him to my friends and family.
Dealer Replied: Michael, thanks so much for the warm recommendation of the team here at House of Imports. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 07, 2025
Josephine knows customer?s needs. She will get what you want, save your money, and you drive your new car back home happily. I always feel satisfied with her services.
Dealer Replied: Thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
House of Imports has friendly staffs, clean facility, and best possible deals every time. I'm happy with my 5th MB purchase last Feb.
Dealer Replied: Jacob, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
I can?t say enough good things about House of Imports. Dietrich Gumbrecht was my sales man and he was amazing. The most patient, understanding, kind and knowledgeable man I?ve ever purchased a car from. He literally helped me achieve my dream car despite the hurdles I was encountering. I got more...
Dealer Replied: Juliette, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
Paul Jovel was very nice and have lot of patience to explain different models and made a very fair deal. After sales whenever needed help, he was available on phone or in person.
Dealer Replied: Sudhir, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
good and prompt service from Service team. pre purchase a service contract for Mercedes SUV. believe House of Imports can supply reliable service down on the road.
Dealer Replied: Thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
Malissa is such a wonderful and gifted customer service representative. High on details and proficiency. Smart and always making you feel good about the Mercedes-Benz brand.Being a near 15 years customer she makes you feel proud about her Company.. Thanks Malissa.
Dealer Replied: Sammie, thanks so much for the warm recommendation of the team here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 06, 2025
Dealership was very quick to respond for potential sale of used car. Bought the car at advertised trim level for advertised price outright with check, which dealership promptly deposited the moment given. At dealership. Took delivery of car the next day. Salesman did not take time explain any...
Dealer Replied: Curtis, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- July 05, 2025
Everything was excellent. Knowledgeable, nice, friendly, empathetic, and helpful. They were perfect and I would buy from them again. Please call upon me if you want my recommendation for any clients
Dealer Replied: Hi Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Cars.com Review
- July 03, 2025
I recently purchased a 2025 Mercedes-Benz CLA 250 from House of Imports, and my experience with Ron from sales and the entire team was exceptional. They went above and beyond, staying past closing hours to finalize the deal, ensuring we left satisfied. We also locked in a very good purchase price on...
Dealer Replied: Hi Jay, thank you so much for your positive comments about House of Imports! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Cars.com Review
- July 03, 2025
Very good nice staff specially Lin Lin and the guy at the finance they are all nice
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 03, 2025
Neat clean well kept atmosphere. Employyes are very cordial and friendly. My tech advisor is excellant
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 28, 2025
Car had a recall, was done , checked n all that had to be fixed, replaced or adjusted was done.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 19, 2025
Christopher explained all required repairs and cost upfront. He was friendly and efficient. I had options and did not feel pressured
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 19, 2025
We recently visited House of Imports in Buena Park after finding a great deal online for a vehicle for my son. Before making a purchase, we connected a diagnostic monitor to check for any hidden issues—just to be safe. The monitor flagged a P06DA00 fault code, which points to an electrical issue...
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- June 18, 2025
Alex was an amazing rep! He helped me through the entire process and kept me informed where I felt comfortable leaving my car in his hands. Thank you Alex for your amazing work!
Cars.com Review
- June 13, 2025
Great Dealer! Lin Lin was fantastic! They gained a customer for life. Thank you House of Imports
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- June 12, 2025
Sales person and other financial person are great. They help me with their best. I am really satisfied working with them.
Dealer Replied: Hello James, we're happy you found our staff to be so supportive during your experience here at House of Imports. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 03, 2025
Initial Contact I first reached out to David via email regarding the purchase of a vehicle but never received a response. I then forwarded the same message to Jane C., who replied within 30 minutes. Jane, along with Tommy, was helpful in providing an overview of the available inventory and promptly...
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- June 03, 2025
This is the 5th 0r 6th vehicle we have purchased from House of Imports. The dealership is always clean and inviting, and Mouncef Lazim was very helpful with the lease of the 2025 vehicle.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 02, 2025
I can’t say enough good things about House of Imports. Dietrich Gumbrecht was my sales man and he was amazing. The most patient, understanding, kind and knowledgeable man I’ve ever purchased a car from. He literally helped me achieve my dream car despite the hurdles I was encountering. I got more...
Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 02, 2025
Recently leased a car from this dealership. It went smoothly with Nick Salama, an experience sale representative. He's really helpfull, professional and great taking care of his client.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 26, 2025
Recently leased a car from this dealership and I had a best experience, very smooth and easy and of course best deal
Dealer Replied: Hi David, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 23, 2025
Yes I’ll recommend, but since they can’t figure out my car. They can figure out why it’s dose not turn on on the cold weather, I have second thought about having repairs done at the dealer.
Dealer Replied: Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (714) 627-5553 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 22, 2025
Thank you for helping me with my car problems. You have been as patient as I have regarding my problematic car. I especially thank Miguel my service advisor for always willing to listen to me. I appreciate the help. Thank you.
Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 15, 2025
Working with Josephine was excellent. She worked hard to find the car I wanted. She was a great communicator and she made me feel comfortable during the whole process.
Dealer Replied: Hi Alexander, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- May 15, 2025
Sales Manager Paul Javon is very friendly, helpful, and professional. He answered all questions promptly.
Dealer Replied: Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Cars.com Review
- May 14, 2025
The team is very nice to work with and the facility is also very nice.
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- May 13, 2025
Allison our service advisor is the greatest !! Give her a raise she deserves it. Love 💕 her.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 09, 2025
Great service, very efficient, friendly, and polite staff. I appreciate having the Technician explain the matter to me in person. kick xxx coffee machine.... too bad they don't offer danish or donuts like they used to do.
Dealer Replied: Hi Harry, thank you so much for your positive comments about House of Imports! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- May 09, 2025
This review is long overdue. Dominique Torres has assisted us multiple times since we got our EQS about a year ago, and each experience has been outstanding. She’s always been a pleasure to work with – easy to reach, quick to respond, and proactive in providing timely updates. Most recently, I had...
Dealer Replied: Hello Eric, we're happy you found Dominique to be so supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 01, 2025
The the person Omar, who did the financing for us misrepresented, the cost of A B maintenance when he tried to sell the Maintenance contract to us. He overstated more than 200 % of the cost of AB maintenance. So that we would buy the $6400 three years maintenance contract, thinking it is reasonable....
Dealer Replied: Hi Allen, we are deeply disappointed by your experience at House of Imports. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- May 01, 2025
Bought the vehicle here. That have provided all necessary maintenance work with skill, professionalism, great customer service
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- April 30, 2025
Friendly service Salesman was very helpful in selecting a vehicle. Would come back again in the future to buy another car.
Dealer Replied: Hello, we're happy you found our staff to be so helpful during your experience here at House of Imports. Feel free to stop by if you ever need any more help.
Cars.com Review
- April 28, 2025
I had some issues with my car, so I took it to the dealership. I was impressed by their service and professionalism. If you're considering buying a Mercedes, that?s the best place to go.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 26, 2025
Paul Joval is awesome! He's knowledgeable without being pushy. Me and my husband had texted Paul earlier in the week regarding a SUV we saw online. When we went to the dealership, Paul had the vehicle out and waiting for us to see! Billy in finance was also a gem to work with. Billy ensured that we...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 24, 2025
I worked with Jim and had a great experience. Fair value on my trade in and a great lease deal on a 2025 GLCe350. Highly reckoned this dealership and Jim in particular
Dealer Replied: Hi Daniel, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- April 22, 2025
Service center is no good. Buy your car here but take it elsewhere for service. These people have no integrity and will never try to fix an issue if it there isn't a code associated with it.
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- April 22, 2025
Honest to deal with. Price posted was the price paid. No tacked on unwanted accessories. Definitely will recommend to others (already have).
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Cars.com Review
- April 18, 2025
This dealership is the worse for any serious service work or diagnostic. They had my car for 10 days and when I got it back I checked the dash cam and they only worked on it for under 2 hours for one day. My issue needed to be diagnosed and they said they ran every test and found no issues. Well the...
Dealer Replied: Hi Jillian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- April 17, 2025
This was my first visit to House Of Imports. I usually take my cars for service at a different dealer. But I will be coming back here from now on. Jaqclyn was great and friendly. Keep up the good work.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 17, 2025
Very kind and honest and reliable. So i am very satisfied all the service and coffee .
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 11, 2025
I have received all the service from you guys since I bought my C300. I trust you and am satisfied with your service.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 24, 2025
Disappointing and Dishonest Experience – Avoid This Dealership I had been working with one of the salespeople, Sarwar, at House of Import for over three weeks regarding a CPO E350. After much back and forth, we finally found a vehicle that fit our budget, and they agreed on an out-the-door (OTD)...
Cars.com Review
- March 24, 2025
Disappointing and Dishonest Experience – Avoid This Dealership I had been working with one of the salespeople, Sarwar, at House of Import for over three weeks regarding a CPO E350. After much back and forth, we finally found a vehicle that fit our budget, and they agreed on an out-the-door (OTD)...
Cars.com Review
- March 21, 2025
Alison is a great customer service employee. She is a keeper!!!! She followed up on repairs to ensure that they were completed on time.as always..
Dealer Replied: Hello Joseph, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 21, 2025
I?ve purchased several Mercedes from other dealerships in the past, and have been given a much better experience. My experience (from start to finish) at House of Imports was lackluster at best. At the other dealership I have always been made to feel like my business and satisfaction with my...
Dealer Replied: Hi Jacqueline, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5553. We hope to hear from you.
Cars.com Review
- March 18, 2025
It was a very pleasant interaction with Alexis. She made the process very smooth. I strongly recommend this dealership.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 18, 2025
House Of Imports team was exceptional in getting my latest (5th Mercedes!) Mercedes.. Starting with Stephen Rodriguez to Sal to Paul Jovel who competed the process. Paul Jovel (a fleet manager) helped a great deal in ordering the custom spec 2025 G63, keeping me up to date on status of build and...
Dealer Replied: Hi Nilesh, we're happy you found our staff to be so supportive during your experience here at House of Imports. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 06, 2025
Patched up used car broke after one month costing us over $5000. Dishonorable lying scam
Dealer Replied: Hi Chad, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Cars.com Review
- March 06, 2025
These people are typical used car salesmen. They will lie to sell you a car. We bought a used EV from them. Once the deal was done, they don't reply to phone calls, texts or emails. We dealt with Viet To, Mouncef Lazim, Samantha and a finance manager and they all gave us the run around. They clearly...
Dealer Replied: Hello Vanessa, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- February 17, 2025
Exemplary service! Their techs and service consultants - Dominique - know MB! I've been a client since 98 and have always experienced outstanding service!
Dealer Replied: We are pleased to hear you had such a positive experience with us, Rafa! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- January 15, 2025
Sam Hwang and his team (Jimmer) were excellent and extremely polite and helpful in this scary and difficult process of getting a new car. We leased a new C-class for my wife and they made it painless and easy. We were treated with kindness and very happy with their service and the deal given. ...
Dealer Replied: Hello Steve, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Cars.com Review
- January 15, 2025
House of imports has been my home for buying my Mercedes vehicles over the years and they continue to amaze with their selection of outstanding vehicles, customer service from sales to service. I just purchased my 7th vehicle from there & looking forward to my next purchase already?
Dealer Replied: Hi Rodney, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 13, 2025
Service was excellent, Dominique and team were attentive and courteous. Vehicle was ready upon arrival.
Dealer Replied: Hello, we're happy you found our staff to be supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 08, 2025
Sabrina helped me to give me professional advise and fixed my car. Fast and Perfect service.
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 08, 2025
Sabrina helped me to give me professional advise and fixed my car. Fast and Perfect service.
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 08, 2025
I made appointment with Jung Hwa she was very friendly and nice I'm so happy with service
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 04, 2025
Their service was exactly what we wanted and needed to experience. The responses were timely, answered all questions, followed up, and provided opportunity for great financing.
Google Review
- January 04, 2025
Sam Hwang and his team (Jimmer) were super professional, polite, and went above and beyond to help my wife get into her first MB. We're extremely satisfied and thankful to them. We'll be coming back every 3 years now for both of cars.
Cars.com Review
- January 03, 2025
Exceptional service. Always clean, professional and friendly service. I have never left there dissatisfied or unhappy.
Dealer Replied: Hi Margo, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 03, 2025
Best experience ever since we started walking we got greeted with a smile and help us in every step
Cars.com Review
- January 03, 2025
We have been buying cars from this dealership for 10+ years now. Great service!
Google Review
- January 01, 2025
What a beautiful dealership. Thank you Kim for allowing me to see your operations.
Response from the owner Replied: Hi Ralph, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 28, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at House of Imports!
Cars.com Review
- December 23, 2024
Abraham was friendly and professional. No complaints, it was pleasant first lease experience. Charging is easy and it seems like it is also a long range for the milege so far.
Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 19, 2024
Very good professional service and the repair work was done in an hour.
Google Review
- December 07, 2024
The word “despicable” can hardly begin to describe these people. They sold me a car that allegedly passed a 125-point inspection and allegedly had a 90-day, 4000 miles warranty. When the check engine light promptly came on and I filed a claim for the cost of the repairs, they flatly refused to honor...
Google Review
- December 07, 2024
We got a used tesla from this place. Paul was very friendly and provided high quality service. The purchasing process was seamless and we were done within 1.5h.The car is in great condition and we got a fair deal. House of imports along with Jane and Paul worked with us to get all necessary...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 06, 2024
Response from the owner Replied: Hello, many thanks for rating House of Imports so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- December 06, 2024
The worst shopping experience of my life.I bought a Land Rover Velar in November 2023 and when I was signing the papers, Lebanon wouldn't let me leave the store without buying the Autonation warranty and everything was fine, I thought it was good because I know the reputation that Land Rover has. He...
Response from the owner Replied: Hi Bruno, we are disappointed to learn of your experience here at House of Imports, but will take this opportunity to improve. If you are willing to give us another chance, please reach out to us at (714) 627-5553 to speak to our manager directly.
Google Review
- December 04, 2024
Great sales dept Danny is an awesome salesperson everyone is very friendly and helpful
Response from the owner Replied: Hi Rebecca, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 03, 2024
Mario Chavez was excellent. I would refer him to anyone looking for a Mercedes Benz. He was helpful and knowledgeable about the functionality of the car. I wish I could have spent more time with him to understand all the bells and whistles.
Dealer Replied: Hi Rick, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 02, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- December 02, 2024
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Cars.com Review
- December 02, 2024
First time here, had only interaction with Sales. Very nice and professional interaction with everyone I had to see at this dealership. Surprisingly easy transaction and enjoyable friendly people. Biggest thanks to my salesperson Kevin Nguyen for making it smooth. I'd definitely come back to Kevin.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at House of Imports!
Cars.com Review
- December 02, 2024
Friendly and helpful only compliments is the first front door separately from each other arw not handle cap access no automatic doors and steps to the door handy cap park across next to parts a distance away to walk and only one handy cap space. Waiting area has a coffee machine but no snack or...
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 01, 2024
House of imports is a dealership with excellent customer service. Every time I have been there we are always treated great in the area of customer service. We always leave satisfied and feel the staff is honest and professional.
Dealer Replied: Hi Albert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- November 28, 2024
I couldn’t be happier with my experience at House of Imports Mercedes-Benz! Mahru and Ling Ling, our sales representatives, were absolutely phenomenal. They made the process of purchasing our new Mercedes EQB250 seamless and enjoyable. Their knowledge, patience, and genuine care for our needs stood...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Bill! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Google Review
- November 28, 2024
Even though I didn’t buy a car here, I’m still glad I came. Justin is very kind, polite, and respectful—unlike the toxic and horrible dealers I encountered at other dealerships.
Response from the owner Replied: Hi Jinshan, thank you for your positive review. We're happy to have served you. We always strive to provide personable, excellent customer service. Thank you again for the review!
Google Review
- November 24, 2024
The worst dealer ever, lazy and rude peopleWaiting long time for help. I guess I am being punished for trading in my Mercedes in different location. I highly do not recommend that location
Response from the owner Replied: Hi Isac, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Google Review
- November 23, 2024
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 20, 2024
This was the best car-buying experience I've ever had. Jane Choi and Gary Morones were unfailingly helpful, forthcoming, and incredibly patient. I never felt I was being "sold". They also gave me a far better deal than the other dealers I'd recently visited. And since the sale, they've promptly and...
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- November 18, 2024
I do maintenance here mainly because Bill is willing to listen to problems and has the ability to solve them.
Dealer Replied: Hi Susanna, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2024
This review is for the service dept mainly Miquel who is my advisor. He is the only reason I bring my vehicle to House of Imports for service when Fletcher Jones is down the street. Miquel is helpful, courteous and professional.
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 12, 2024
Response from the owner Replied: Hi Jess, we are deeply disappointed by your experience at House of Imports. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 05, 2024
I have loved Mercedes since my first hand-me-down from my mom, and I couldn't wait until the day I got behind the wheel of my own! Stephen was super amazing, and when he heard the story of my ML 320, he made sure to make the process of finding something similar a piece of cake. Once we found the...
Response from the owner Replied: Hi Cecilia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 05, 2024
If you're going to the service department, ask for Daisy Pacheco because she's smart and aims to please. The manager, Bryan H. will help Daisy and the rest of his staff provide you with above and beyond service and attention. They set a high standard.
Response from the owner Replied: Hi Phillip, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 05, 2024
I had a very nice experience with the team at House of imports, all the staff and specially David P were very helpful and gave me the deal that i was looking for.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 05, 2024
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- November 05, 2024
My first Mercedes purchase. It was very good service super professional and helpful. Sean was really good and patient.
Response from the owner Replied: Hi Aracely, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 05, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- November 05, 2024
Great service from the sales team and the finance team, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID and since Im located in Florida I needed to buy my car completely online without the opportunity to see my SUV in person as it was available in California. The process...
Response from the owner Replied: Congratulations on your new vehicle, Guillermo! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- November 03, 2024
Is a good dealer the person work on Deler they are nice helping me a lot especially Mr. Dany. I like work with them. Thank you so much for everything.
Dealer Replied: Hi Jora, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- November 03, 2024
Is a good dealer the person work on Deler they are nice helping me a lot especially Mr. Dany. I like work with them. Thank you so much for everything.
Dealer Replied: Hi Jora, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- November 03, 2024
The sales department provides whatever you need for purchasing a new car. The service department is not. They don’t answer your calls and they don’t reply your massages.
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 31, 2024
Great buying Experience 👌
Response from the owner Replied: Hi Jose, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2024
I just got a certificated pre owned GLE350 from there. Actually I know them for a long time cause my friend bought her first Mercedes at there. We both have same sales who is Lin Lin Ma. She is very professional and helps me a lot about my vehicle. I am living at palm desert so she takes so many...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2024
I bought two cars here and I am very satisfied with the service here,,especially the team of Miss Lin ling，who are skilled in business and considerate service. I will still choose here when buying a car in the future.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. Drive safe, and we'll see you on the road.
Cars.com Review
- October 29, 2024
Jim in fleet sales was the best. He made the process very easy from start to finish and I am loving my 2025 GLC 350e. I will definitely be a mercedes girl and house of imports girl for life.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at House of Imports!
Google Review
- October 28, 2024
I usually don’t leave reviews but the service I had with Mellisa Nguyen was excellent so I want to leave a review. I was referred to Melissa at house of imports to service my s class. I was first surprised to meet a female that knows so much about cars. She was very knowledgeable and knew right...
Response from the owner Replied: Hello Allen. we're happy you found Melissa to be so supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 28, 2024
Excellent service by Salem and Maurice. Those guys are awesome! I drove up from San Diego for a used 2017 E-Class and am extremely happy with my purchase. If you're in the market for a car, check House of Import first!
Response from the owner Replied: Hi Antonio, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- October 24, 2024
This was my first experience buying a Mercedes. It was surprisingly easy and enjoyable. James Joo was my salesperson and he was amazing from start to finish.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 23, 2024
Excellent service,friendly staff, great experience with service department.Highly recommend this dealership
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 22, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- October 21, 2024
Bought a 2021 CPO Mercedes during summer 2023 from here with a 'clean carfax'. Went to trade the vehicle in summer of 2024 and was told there was 2021 damage reported on the carfax.Spoke to Autonation who weren't interested at all, only offer was to buy back the car at the price another dealer...
Response from the owner Replied: Hi Ed, thank you for taking the time to let us know about your recent experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- October 19, 2024
disrespectful attitude
Response from the owner Replied: Hello Andrei, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Google Review
- October 15, 2024
Dojune Joo(James), I truly appreciate the excellent service provided by you and your team. We recently purchased my daughter's first car from the Benz dealership, and the service provided by James was truly outstanding. He was professional, clear, and made sure to explain everything thoroughly in...
Response from the owner Replied: Hi Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Feel free to stop by if you ever need any more help.
Google Review
- October 15, 2024
They had what I needed in parts when other dealers didn't...but there a lil more pricey than my local dealer
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, House of Imports
Google Review
- October 15, 2024
Hello, I had a GREAT EXPERIENCE working with Allan Halina. It was my first time at this dealership and i really didn't know what to expect, but working with Allan he made it a Great one! I would come back to this dealership due to the Great service Allan provided to me. 5 STARS to Allan and THANK...
Response from the owner Replied: Hello Erik, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
I asked several times on their online chat about interior/exterior color on the car they had posted on Car Gurus. The rep on the chat couldn't tell me even though she claimed car is on the lot. I asked if can wait for her to find out, but she just kept pushing for me to come in and give them my...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 15, 2024
Wed Oct 2nd, I called on a used 2017 s213 e400 wagon and Salem was very friendly and answered all the initial questions I had.Thu Oct 3rd, I texted Salem with some additional question about the status of the car and after I didn't receive and answer I called and got reconnected to his voicemail and...
Response from the owner Replied: Hello Jesse, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (714) 627-5553. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 08, 2024
Highest quality service...fast turnaround...friendly, helpful and honest salespeople
Response from the owner Replied: Hi Andrew, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 08, 2024
I purchased a car from this dealership that was later declared a total loss. My insurance has already paid its portion, but I have GAP insurance that requires documents from the dealer to finalize the process. I’ve been trying to get these documents for over three months now. Despite calling...
Response from the owner Replied: Hello Yury, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 08, 2024
My experience at House of Imports in Buena Park was excellent. I just bought a new 2024 Mercedes C300 from them. Pricing was very competitive (best price of any Mercedes dealer in LA/OC/IE) and the whole car buying process was smooth. They treated me well and was very professional and nice. They...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 08, 2024
Fraudulent Practices at Your DealershipI am absolutely outraged and deeply disappointed with the way your dealership conducts business. From the very beginning, we were greeted with smiles, offered a wide selection of vehicles, and everything seemed professional.We selected a car for commercial...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- October 08, 2024
My experience with this dealership has been one of the worst I've ever had. I came here to buy a car for my company (LLC). The staff was polite, showed me the cars, and assured me there would be no issues with registering the car for commercial use. I repeatedly asked if everything was fine, and...
Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- October 08, 2024
These guys are super strange. When I got there, no one was at the front desk, and I wandered around the showroom for about five minutes before anyone approached me. Also, after buying a car, they don’t want to deal with you at all—they couldn’t care less about you. I’ve had an issue with the...
Response from the owner Replied: Hi Ivan, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 08, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 08, 2024
I had an excellent experience at the Mercedes dealership, thanks to Kris Sharma. From the start, Kris made me feel welcomed and ensured all my questions were answered with patience and expertise.Kris went above and beyond to provide exceptional service, making the entire process smooth and...
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at House of Imports. Thank you so much for being one of our valued guests and we look forward to your next visit!