The purchase of our Volvo XC60 was seamless and enjoyable. Mark was knowledgeable and great to work with. We have been very pleased with our purchase and our experience.

Response from the owner Replied: Hi Ryan! We're delighted to hear that Mark made your Volvo XC60 purchase seamless and enjoyable at Betten Imports. Thank you for choosing us and sharing your positive experience!

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UPDATE: you will see at the end of this review that the sales manager from Bettten Imports encouraged me to call him to resolve the matter. I tried calling twice and left a detailed message. Despite this I never received a return phone call. Based on that experience I believe responses from this...

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John was very attentive and answered all of our questions. I have no hesitation in recommending him.

Response from the owner Replied: Jonathon, we're so glad John was able to answer all your questions! Thanks for choosing Betten Imports and please don't hesitate to reach out if we can be of service again in the future!

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Great experience with John.

Response from the owner Replied: Jason, thank you for sharing your great experience with John at Betten Imports! Safe travels!

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I have noticed many problems that people have had with better import Mercedes and with a said excuse for the experience you have had and then I like that the manager says this and my number call me and let's see about solving the problem, before the customer takes the car elsewhere you have to solve...

Response from the owner Replied: Atanasio, thank you for the review. I'm sorry to hear that you haven't received a better impression of our team and encourage you to reach out directly if there are any specific questions or concerns that we can address for you. Respectfully, Eric Allen - Service Manager - 616-475-9586

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I scheduled a test drive with the sales manager. He sent me 3 reminders. I arrived 5 minutes early to find him driving off with a walk- in. Never got my test drive, he let them buy the car while I waited to hear from him.Definitely taking the service for my 2 volvos somewhere else.

Response from the owner Replied: Louis, I'm sorry to hear about your experience with the test drive. This is not the level of service we aim for and I apologize for any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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I’m always made to feel like a problem when coming in to get my car serviced.

Response from the owner Replied: Jimmy, thank you for the review. I'm sorry to hear that we've left you with this impression. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our customer service moving forward. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Eric Allen - Service Manager - 616-475-9586

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I normally don’t do this but after the second time dealing with Betten Imports of Grand Rapids specially after dealing with the worst sales person I have ever met Jimmie Howard.I can’t just not give him what he deserves for discrimination against latinos.I went to purchase a C43 AMG about a year...

Response from the owner Replied: Alejandro, I'm truly sorry to hear about your experiences. It's disappointing that you felt discriminated against and not valued as a customer. We take this feedback seriously and would like to address these concerns directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Dan Knott - Volkswagen Sales Manager - 616-475-9550

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Very competent VW dealer. Service trade-offs are clearly explained and I've never had to take any issues back for rework on my 2018 Golf R.

Response from the owner Replied: John, we're delighted to hear that you've had such a positive experience with our team at Betten Imports. Thank you for trusting us with your 2018 Golf R!

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*Edit - I received a call from Dan, the used car sales manager, within hours of my review. He apologized for the lack of communication and offered to help with closing the deal. I also got a text from John, my salesman, showing that an email response to my offer was sent to the wrong person. I...

Response from the owner Replied: Doug, thank you for sharing this update. We appreciate you taking the time to speak with Dan & John, and allowing us the opportunity to resolve your concerns. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again! - The Betten Imports Team

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We have owned several MB cars/SUVs (ten or more). We live about an hour north of the dealership and have serviced our cars at this dealership in the past and have had reasonably good service. It appears that the service management and staff have changed, unfortunately for the worse!We were embarking...

Response from the owner Replied: Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our team's inability to assist without an appointment at this time. Your feedback is appreciated and will be taken into consideration as we work to continually improve the service we provide to our valued customers. If there's anything further you'd like to discuss or if there are other concerns we can address, please feel free to reach out directly. Thanks again, Eric Allen - Service Manager - 616-475-9586

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My son and I recently bought a 2023 Volkswagen Jetta from Betten. It was a wonderful, stress free experience. Our salesman Nick Zbojniewicnz was awesome, he was informative and looked out for our interest....thank you. In the end, we got a nice car, fair price, great warranty. The Betten staff...

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Nick was wonderful to work with. Good communication and easy transaction.

Response from the owner Replied: Becca, we appreciate the positive feedback about your experience with Nick & the team here at Betten Imports! Please don't hesitate to reach out if there's anything else we can do for you!

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Used car salesmen/manager was very rude and insulted me. I would not recommend anyone buy from here.I was told the car had brand new brakes, After a week they were metal on metal. Thankfully the mechanic that worked on the car was nice enough to comp the price of new brakes as I just purchased the...

Response from the owner Replied: I'm sorry to hear about your experience with our team and the issues you faced. We want to make things right as well. Please feel free to reach out so we can discuss further steps together. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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Literally the worst place ever. Recently brought my AMG because the service light was on for sensors. They didn't do anything becase they said no codes were coming up. Service light still on and they said no codes were showing and that I damaged the Mercedes Star in front and it would be 1100.00....

Response from the owner Replied: This feedback is very concerning to read. We strive for thorough and accurate service, so it's disappointing that we missed the mark here. We'd like to investigate this further and make things right if possible. Please reach out at your earliest convenience. Thank you, Eric Allen - Service Manager - 616-475-9586

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John Ortegon and the dealership as a whole was incredibly friendly, transparent, and helpful. The process of buying a car was smooth and efficient. Thank you!!

Response from the owner Replied: Isabella, we're delighted to hear that John and the team at Betten Imports made your car-buying experience smooth and efficient. Thanks for sharing your positive feedback!

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Great experience purchasing my vehicle from them.

Response from the owner Replied: Hi James! We are honored to receive your support at Betten Imports, Inc! We appreciate your business!

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Nick did a great job with our sale and showing us all the features in our new Atlas!

Response from the owner Replied: Hi Emily! Congratulations on your new Atlas! Thank you for leaving us this five-star review and kind words about Nick from our sales team at Betten Imports, Inc.! We'll see you next time!

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John was awesome, treated me like a long time friend and got me a great deal too!

Response from the owner Replied: Hi Thomas! Thank you so much for your kind words! We're thrilled to hear that John made you feel like a longtime friend and helped secure a great deal for you. We aim to make every experience memorable, and it's fantastic to know John went above and beyond at Betten Imports, Inc.

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Nick is a great sales guy! He got my daughter into a 2016 Ford Escape. The dealership takes care of their customers providing great service and attention to detail! The price was right and I’m an extremely happy Mom that it is 4WD under 100,000 miles.

Response from the owner Replied: Hi Angela, we're delighted to hear that Chris and the Betten Imports team provided excellent service for your daughter's purchase - we hope she enjoys her Ford Escape!

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Nick Z and Dan hooked us up with a beautiful used SUV! Call Nick Z for your next vehicle!

Response from the owner Replied: Lisa, Thank you for the five-star rating! Nick, Dan, and the team look forward to working with you again! - Betten Imports, Inc.

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I have had a good impression of this place over the years Ive lived in GR, and that is why I went in without hesitation to purchase my first new car. Turns out I should have asked a few people first. I was surprised from the start with how I was talked to and treated. Eventually James got me to the...

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I called Betten d/t flooding in my passenger floor. The drains were clogged and I told them I believe they have clogged completely. Ryan, the Volvo service manager, told me to bring my car right in, which I did. My appointment was for a few days later, but I was told they may squeeze it in earlier....

Response from the owner Replied: This experience sounds incredibly frustrating, and we sincerely apologize for the inconvenience. There was a significant miscommunication regarding your vehicle's condition and service timeline. We appreciate your feedback as it helps us serve our customers better in the future. If you want to discuss this further or have any other concerns, please reach out. Thank you, Eric Allen - Service Manager - 616-475-9586

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Not a fan of a (or the) mechanic(s). One example only even though there are like 3 or 4. Brought my car because when the A/C was on, the check engine light would come on. They couldn’t find the problem (which still cost me). Took it to a non-Mercedes mechanic who immediately knew, it was just the...

Response from the owner Replied: Idriss, I'm sorry to hear about your experience with our mechanics. It's disappointing that we couldn't identify the issue and you had to seek help elsewhere. We appreciate your feedback and would like the opportunity to make things right for you. Please reach out when convenient. Thank you, Eric Allen - Service Manager - 616-475-9586

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Called over the weekend and the auto message says leave a message and someone will call me back right away on the next business day. I did, no one called. I called today and the person answered the phone and transfered me to a "salesperson", after 8-9 rings she picked back up, i told her it was...

Response from the owner Replied: Tim, I apologize for the inconvenience and frustration you experienced with our customer service. We strive to provide prompt and efficient assistance, so it's disappointing to hear that we fell short in this instance. Please reach out directly at your earliest convenience so we can address your concerns properly. Thank you, Dan Knott - Volkswagen Sales Manager - 616-475-9550

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Response from the owner Replied: Rigoberto, thank you for supporting Betten Imports, Inc.!

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Worked with Nick Z to buy a vehicle. Great customer service, helpful, and polite. Not to mention the excellent selection of pre owned vehicles on site.

Response from the owner Replied: Andrew, we're delighted to hear that Nick Z provided great customer service and helped you find the perfect vehicle at Betten Imports. Thanks for sharing your experience!

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John was fantastic. Honest, no pressure sale. Thanks!

Response from the owner Replied: Ross, thank you for trusting John & the Betten Imports team with your recent purchase! We hope we have the opportunity to work with you again in the future!

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