Not too happy. Dropped car off for a recall. The recall problem appears to be fixed but they left my cabin air filter on the passenger floor, covered in leaves. I keep my car extremely clean, and find it frustrating that I picked my car up dirtier than I dropped it off. I requested they put the...
Response from the owner Replied: Dear Nick Thompson,We appreciate you bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced during your recent visit for the recall service. Your feedback is important to us, and we want to address these issues promptly.We're sorry to hear that the condition of your car did not meet your expectations upon pickup. Leaving your cabin air filter on the passenger floor, covered in leaves, is not the level of cleanliness we strive for in our services, and we understand your frustration. We apologize for any inconvenience caused.Furthermore, it's concerning to learn that your request to have the filter put back in was not fulfilled, and your car still had debris on the floorboard. We take these matters seriously, and we want to assure you that we are investigating internally to prevent such oversights in the future.Regarding the issues with your car post-service, particularly the problems with the recall and the issues with putting gas in it, we are genuinely sorry for any complications you're facing. This is not the outcome we aim for, and we are committed to resolving these issues promptly. We will reach out to you directly to gather more information and address these concerns.Your experience does not reflect the level of service we strive to provide, and we appreciate your patience as we work to make things right. Please allow us the opportunity to investigate and rectify these matters.Thank you for your understanding, and we hope to have the chance to regain your trust in the future.Sincerely,Betten Imports