The purchase of our Volvo XC60 was seamless and enjoyable. Mark was knowledgeable and great to work with. We have been very pleased with our purchase and our experience.

Response from the owner Replied: Hi Ryan! We're delighted to hear that Mark made your Volvo XC60 purchase seamless and enjoyable at Betten Imports. Thank you for choosing us and sharing your positive experience!

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UPDATE: you will see at the end of this review that the sales manager from Bettten Imports encouraged me to call him to resolve the matter. I tried calling twice and left a detailed message. Despite this I never received a return phone call. Based on that experience I believe responses from this...

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John was very attentive and answered all of our questions. I have no hesitation in recommending him.

Response from the owner Replied: Jonathon, we're so glad John was able to answer all your questions! Thanks for choosing Betten Imports and please don't hesitate to reach out if we can be of service again in the future!

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Great experience with John.

Response from the owner Replied: Jason, thank you for sharing your great experience with John at Betten Imports! Safe travels!

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I have noticed many problems that people have had with better import Mercedes and with a said excuse for the experience you have had and then I like that the manager says this and my number call me and let's see about solving the problem, before the customer takes the car elsewhere you have to solve...

Response from the owner Replied: Atanasio, thank you for the review. I'm sorry to hear that you haven't received a better impression of our team and encourage you to reach out directly if there are any specific questions or concerns that we can address for you. Respectfully, Eric Allen - Service Manager - 616-475-9586

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I scheduled a test drive with the sales manager. He sent me 3 reminders. I arrived 5 minutes early to find him driving off with a walk- in. Never got my test drive, he let them buy the car while I waited to hear from him.Definitely taking the service for my 2 volvos somewhere else.

Response from the owner Replied: Louis, I'm sorry to hear about your experience with the test drive. This is not the level of service we aim for and I apologize for any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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