Friendly sales staff with a bright and clean showroom.

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As soon as you purchase a vehicle they will ignore you. CHECK YOUR VEHICLE AND OIL DRAIN PLUG AFTER THEY SERVICE YOUR VEHICLE!!!!!!

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The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After inspecting my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be completely unnecessary.For example, they...

Response from the owner Replied: Logan, we are glad you enjoyed the waiting room. I am sorry there was miss communication with your check engine light. Mercedes-Benz has recommended maintenance to keep it running and performing as intended. It is a recommendation and if the work was done by an authorized Mercedes-Benz dealer we would have record of it.

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Jon is amazing, so knowledgeable, listened to all of the things we needed in the vehicle and lessened the pain of used car shopping! Go see Jon O!

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Much thanks to John Ortegon. He made my experience with Betten a very pleasant one. He made our process as smooth as possible. Very transparent with all details regarding my purchase and definitely went out of his way to accommodate all my needs. Thanks again John. Can’t say enough good things about...

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This place has gotten out of control. I just had my Mercedes Benz serviced here and dealt with Adam from the service department. They charged me $1500 to do back breaks, pads and rotors!!! Most places would do it for less than half that!!! And then the needed to order a trim piece for the exterior...

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Just recently bought a VW Arteon from here and it went very smoothly. Everyone was extremely helpful especially John Ortegon who sold me the car. Test drove it with me and was able to answer all the questions I had about it. Overall a great experience from this dealership!

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My wife and I worked with Brian Taylor to buy our 2024 VW Tiguan and he was wonderful to work with throughout the entire process. He knew his product and helped us to make the best decision for our needs. I would give him my highest recommendation. ⭐️⭐️⭐️⭐️⭐️ Honestly everyone we dealt with was...

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Thank you guys so much! The used car guys are amazing to work with. They got me into the truck quick and painless! I can’t thank the used car team enough for my dream truck! If you are in the market for a car go see Kyle.

Response from the owner Replied: Thanks SO much! We're thrilled you are so happy!! We agree, Kyle is top-notch!! Enjoy your new ride!!

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I bought my Mercedes in October and for the second time now the service department scheduled me for the wrong day. I live 45 minutes from the Dealership and whomever made the appointment for me made a mistake, this is the second time in 6 months. My opinion, terrible Customer Service, they act like...

Response from the owner Replied: We do apologize for your experience! It his highly unusual that a mistake like this would happen twice! It is certainly not the norm and unfortunate that your first experience in service was not up to par!

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Everything went as expected, friendly staff, work done quickly.

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Great service here

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Andy greets me by name and is very professional and courteous. He makes sure I am taken care of on a high level.

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Had a deal go sour at another dealership before coming here. The service here was better than any other dealership we've dealt with. We worked with John O. to buy a used car. The service was very satisfactory. He texted us throughout the week to let us know the car was still available and then when...

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Left 2 messages with the service department and they still to this very day have not called me back. They are about the most useless service department I have ever dealt with. I have had a much better experience with Audi than Volvo. Tell that service manager he sucks!! I will find an alternative...

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John Ortegon was so great! My husband spoke to him a week ago, about be on a look out for a great used Mercedes for our daughter. He called this week, with a lead that ticked all the boxes. So happy we have a great deal and a safe car for our daughter! We definitely will be a return customer. ...

Response from the owner Replied: We're thrilled you had a great experience! We look forward to helping you in the future!

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VW Atlas taken in for EPC check engine light, paid them 400$ for diagnose fee they said fuel injector, when asked if they would stand 100% after their diagnose they said NO that if that doesn't solve miss fire they would give me discount on nxt service.

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Believe I spoke with Dan, possibly a sales manager? Great interaction with him!

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Thank you, Evan Guzniczak for the outstanding customer service and support.

Response from the owner Replied: We appreciate you taking the time to share your experience and are happy to hear of your satisfaction!!

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Great experience working with Kaden and Dan, vehical demo was professional and well explained very friendly team from sales, management to delivery. I would buy from them again. Good job guys.

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The absolute worst experience of my life. From the idiot guy working in new sales (who should have obviously retired 10 years ago when his manners ran out) to the lackluster service department who has had 3 chances to fix the same issue, yet failed. Let's also not forget the shining sales manager...

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Terrible experience with Mercedes service. Brought my Mercedes in that is still under warranty due to it not starting and the engine light was on. Was told that it was due to it being cold and that I needed to keep it clean??? Was then charged a diagnostic fee for them to do absolutely nothing....

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Two absolutely terrible experiences. The staff are remarkably pretentious and condescending. The first experience was in 2022 when, among other things, the staff would not let peasants like my wife and I even touch a new car to check it out. I get a company Mercedes as part of my job. Maybe they...

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The rudest customer service team I’ve ever met. Their “express” service is a joke. They have definitely lost a customer.

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Sales Manager Mark Maslonka is amazing,, he is extremely knowledgeable and very, kind and patient, I highly recommend you see Mark for any Volvo car purchases.

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I was able to get the vehicle in the next day (a Friday); Andy was cordial, friendly. Able to pick up the vehicle the same day.

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I brought my car in to the Mercedes area for a scheduled oil change on 1/2/24 and experienced the worst service ever from Danielle Brown. She was dismissive and condescending. After 45mins I asked her to check with the technician to see how much longer it will be and she became dismissive and...

Response from the owner Replied: Many apologies Ms. Foxx. This is NOT the experience we intend to provide. Your comments will be used to better train our staff and clearly communicate the expectations we have for our valued customers and their experience with us. Please know, we want to provide you with the service level you expect, regardless of the price you pay and would love the opportunity to prove this to you.

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I've always taken my Jettas to a VW dealership for maintenance services. Over the last couple years Betten VW service department has failed to properly reinstall the drain bolt after an oil change. The last time they put a completely different drain bolt and also tried to deny any responsibility...

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Mark and Andy are great guys and excellent to work with. Incredibly friendly and helpful, they made the process smooth and easy and were out for my best interest. Highly recommend.

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The team is always so friendly and willing to help. No pushy sales either. Most service departments try to push unneeded repairs down your throat, not here.

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EXCELLENT COMMUNICATION AND TIMELY REPAIR OF THE VEHICLE . I WOULD SUGGEST BETTER SIGNAGE FOR THE SERVICE DOOR ENTRANCE THOUGH. AS A NEW CUSTOMER I FOUND IT DIFFICULT TO FIND THE SERVICE DOOR ENTRANCE

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John was a pleasure to work with and I love my Volkswagen Taos!! Thank you

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I have had vehicles serviced at Bettens, for years. My service writer (Jason) was a big reason that I decided to stick with the Volvo brand. I was disappointed to find that he is no longer there but that didn't change my mind. After looking on line for months, I started working with John...

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TRUE STORY: PRICE A GM CAR VS A BMW 5 SERIES. PRICE OF THE CAR WAS LOWER ON THE GM CAR, BUT THE CAR INSURANCE WAS HIGH.THE BMW 5 SERIES WAS MORE PER MONTH ON PAYMENT BUT $100 LESS PER MONTH ON THE INSURANCE.CAR INSURANCE IS BASED ON THE SAFTEY RATING OF THE CAR.SO YOU HAVE TO LOOK CLOSELY TO TOTAL...

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Rick & I bought our 2nd vehicle from Betten Imports this week. We normally don't buy our cars from dealerships but this one is ranked #1 in our books. They accommodated every request, processed our paperwork & we took delivery in less than 24 hours. Our salesman Kyle Harkema was very professional &...

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Raymond Woellhaf helped me spec the ideal car for me. Then, he guided me through the best purchase plan with the best options over the next three years. It just doesn't get any better than that! What a great experience . . .and, this was the second new Mercedes Benz in six months! Raymond,...

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Sales and Finance team members were knowledgeable, helpful and customer-focused. Created a great buying experience.

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Had a great experience with the team at Betten Imports. And it truly is a team. John Ortegon is a solid salesman. None of the pushy “flashy” stuff. Just good, straightforward information and someone you can build a long term relationship with. He listened to my needs and preferences and worked to...

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John helped my husband and I purchase our first car together and he made the process seamless. We live in Austin, TX and he kept us looped in throughout the entire process.We have been looking for a specific Mercedes for several months now without much luck. My husband happened upon the Betten...

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Will Swets is the man

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I am upset because the car chosen is not working for me, shuts off while I’m driving, and each time it is brought in the solution is not found and the car does it again with my kids in the back seat.The workers are kind and nice to me, but I need a different vehicle.

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We had a very good experience overall. From the time we arrived, until we departed.

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My recent experience at Betten Imports was nothing short of a nightmare. My appointment was originally scheduled for Friday at 8:15 AM, and I dropped my car off the previous day, notifying them about a malfunctioning TPMS sensor and a tire change request. However, the lack of communication from...

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When entering your service area for the first time, it can be a little daunting. However, once I made my way to the VW area both Andy and the other male service writer greeted me and made me feel at ease. They were professional, courteous and efficient.

Response from the owner Replied: Thank you for your feedback. We appreciate you and look forward to seeing you on your next visit!

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My son just got a car there. Apparently he noticed something wrong with it. Had driven it like 3 whole days. Brings it there and now they said would be like 5k to fix it. Don't know how that car was looked over before it was sold, and obviously wasn't anything he did in a few days. Not willing to...

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Mark was superb here at Betten Imports. We came in to find out more information about Volvo and we left with a leased Volvo, thanks to Mark. He was very patient, ran through everything with us and made sure we understood everything. Thank you Mark! I highly recommend Betten if you are looking for a...

Response from the owner Replied: Thank you for taking the time to provide a review! We strive for your experience to be the norm! We appreciate your business!

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Gladly that was done right!

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I had my vw here to get diagnosed, they did I paid the bill in full and let the advisor know I won’t be able to pick up right away. What betten did is tow my car away without a call text or email or any type of warning I’ve worked for betten for years and constantly purchased parts and service mf my...

Response from the owner Replied: The vehicle was left here since August with no response or communication. As a disgruntled former employee, your review will be flagged for removal.

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dropped off the car for diag. they diagnosed I paid the diag fee and left the vehicle there for 2 weeks and they towed it after 2 weeks, no warning call or text or email owner Greg betten refuses to make it right or offer any assistanc.

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So my original review is from a year ago today I realize I have a Facebook message from September and the owners son is telling me to remove my post! Too bad it doesn't allow you to give 1/2 stars

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The Mercedes service department, especially Brook, is outstanding. This was the very best experience I’ve ever had with a service department. Organized, friendly, fast, fair and considerate. Highly recommended!

Response from the owner Replied: Thank you - your experience is what we strive to achieve!

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Knowledgeable and friendly staff. We actually had fun making our purchase.

Response from the owner Replied: Thanks so much for your kind words! We strive for all our customers to have this sort of experience!!

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Response from the owner Replied: Thank you! We are happy you are satisfied!

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Brooke is one of the best service advisors I've ever experienced. Her knowledge is deep, follow up is great (she has mad memory skills) and she's delightful to work with. She keeps me coming back to Betten vs. another dealer.

Response from the owner Replied: Thank you! We appreciate your feedback and continued patronage!

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Response from the owner Replied: Thank you!!

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very courteous and professional, fast service, solved the problem immediately

Response from the owner Replied: We are thrilled you are happy with your experience! Thank you for taking the time to provide feedback!

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Great and friendly service

Response from the owner Replied: Thank you!

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Response from the owner Replied: John-we appreciate the great review, and are pleased you had a 5 star experience!

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Great work !!

Response from the owner Replied: Thank you!

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What a horrible experience with the Service Department. Never had an experience like this with any other Mercedes Benz location in the states but this experience was by far off the charts in terrible customer service that anyone would expect from a dealership. Adam Duiven, the service advisor was...

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Aside from having nice cars they have the worst customer service. I have been in the dealership twice. The salespeople could not be bothered to even get up and help us. They have no interest in selling cars. I am not sure of their sales strategy, but I will drive to the any other dealership to...

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Our sales rep, Will, was top-notch in knowledge, communication and an easy-going nature as we made our choice of VW model and then located just the vehicle we wanted. The financial aspect was a breeze with Dominic handling the paperwork, and we were able to take our new Atlas Cross Sport on a short...

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This is my favorite dealership and service center in Cascade. I started going there with a used XC90 I had purchased from a private seller and was greeted with the greatest service staff around. Jason in Volvo service is knowledgeable, honest and goes above and beyond for his clients. Because of...

Response from the owner Replied: Dear Nicole Jenkins,Thank you so much for your glowing 5-star review! We're thrilled to hear that Betten Imports is your favorite dealership and service center in Cascade.It's fantastic to learn that your experience with our Volvo service staff, particularly Jason, has been nothing short of exceptional. We take pride in having a knowledgeable and honest team that goes above and beyond for our clients. Your kind words are a great testament to the dedication of our service department.We are also delighted to hear about your positive experience with the pre-owned Mercedes Benz you purchased from us. Knowing that you've had zero service issues and have put over 50,000 miles on it is truly rewarding. We strive to offer quality vehicles and a service experience that exceeds expectations.Thank you for choosing Betten Imports for your automotive needs, and we look forward to continuing to provide you with top-notch service in the future. If there's anything specific you'd like to share or if you have any suggestions, feel free to reach out.Safe travels, and we appreciate your trust in us!Best regards,Betten Imports

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Kyle in used cars made this a simple and fun process of purchasing my new car! Highly recommend him or anyone else on the team!

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Monique was empathetic to my situation being coolant leaking and service engine light on and able to get my car in for inspection and service right away without a standing appointment.

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Everyone was very accomodating and polite. Service was completed at or earlier than quoted time.

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John Ortegon was experienced, dedicated and very easy to work with and trust. We highly recommend his professionalism and guidance for luxury vehicles! Excellent customer service!!!

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Dropped off my 550 for a recall service. These people seriously ripped me off in every way possible. They left greasy hand marks on the exterior and unfortunately on the interior as well. Recall work was sloppy and they broke several components during service.Eric (service manager) was really...

Response from the owner Replied: Dear Bryan Fischer,We appreciate you taking the time to share your feedback about your recent experience at Betten Imports. Firstly, we would like to sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your visit.We take all customer concerns seriously, and we regret to hear that the service you received fell short of our usual standards. It is certainly not our intention to leave our customers feeling ripped off or dissatisfied in any way.We are truly sorry for the greasy hand marks on both the exterior and interior of your vehicle. This is not the level of cleanliness and attention to detail we strive for in our services. Additionally, we apologize for any inconvenience caused by the recall work and the unfortunate breakage of components during the service.We are equally concerned about your experience with Eric, our service manager. We hold our team to the highest standards of professionalism, and we are disappointed to learn that your interaction with him was condescending and rude. Rest assured, we will address this matter internally to ensure it does not happen again.We value your feedback as it helps us identify areas where we can improve. We would like to make things right for you. If you could provide us with more details about your visit, such as your contact information and the date of your service, we would appreciate the opportunity to investigate and address your concerns directly.Once again, we apologize for any frustration or inconvenience you may have experienced. We genuinely hope to have the chance to regain your trust in the future. Please feel free to reach out to us directly so that we can work towards a resolution.Thank you for bringing this matter to our attention.Sincerely,Betten Imports

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Response from the owner Replied: Dear Colin White,We sincerely apologize for the experience you've described, and we are deeply concerned about the issues you encountered during your recent visit to Betten Imports. Your feedback is taken seriously, and we want to address your concerns promptly.Firstly, we apologize for the inconvenience caused by the new issues with your E550 after the recall service. It is disheartening to hear about the misfire, rear air bag issues, and bent tie-rods. This is certainly not the standard of service we aim to provide, and we regret any frustration this has caused.We would like to thoroughly investigate the matter and understand what transpired during the service. Your documentation, including clear pictures, will be invaluable in helping us identify and rectify the problems. We want to assure you that such issues are not reflective of our usual practices, and we are committed to making things right.Regarding your interaction with Eric, our service manager, we are equally concerned about the reported rudeness. We expect all our team members to uphold a high level of professionalism, and we will address this matter internally to prevent any recurrence.Please provide us with your contact information and details of your visit, including the date, so that we can reach out to you directly to discuss and resolve these concerns. We understand the severity of the situation, and we are committed to finding a satisfactory resolution.Again, we apologize for the inconvenience and frustration you've experienced. Your feedback is crucial in helping us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely,Betten Imports

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Response from the owner Replied: Dear Hyoil,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Not too happy. Dropped car off for a recall. The recall problem appears to be fixed but they left my cabin air filter on the passenger floor, covered in leaves. I keep my car extremely clean, and find it frustrating that I picked my car up dirtier than I dropped it off. I requested they put the...

Response from the owner Replied: Dear Nick Thompson,We appreciate you bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced during your recent visit for the recall service. Your feedback is important to us, and we want to address these issues promptly.We're sorry to hear that the condition of your car did not meet your expectations upon pickup. Leaving your cabin air filter on the passenger floor, covered in leaves, is not the level of cleanliness we strive for in our services, and we understand your frustration. We apologize for any inconvenience caused.Furthermore, it's concerning to learn that your request to have the filter put back in was not fulfilled, and your car still had debris on the floorboard. We take these matters seriously, and we want to assure you that we are investigating internally to prevent such oversights in the future.Regarding the issues with your car post-service, particularly the problems with the recall and the issues with putting gas in it, we are genuinely sorry for any complications you're facing. This is not the outcome we aim for, and we are committed to resolving these issues promptly. We will reach out to you directly to gather more information and address these concerns.Your experience does not reflect the level of service we strive to provide, and we appreciate your patience as we work to make things right. Please allow us the opportunity to investigate and rectify these matters.Thank you for your understanding, and we hope to have the chance to regain your trust in the future.Sincerely,Betten Imports

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Staff was GREAT, but..... My washer fluid was empty the day after service, and was not filled during service. It makes me wonder what else was skipped during the service visit.

Response from the owner Replied: Dear kt67322,Thank you for taking the time to share your feedback about your recent service visit. We appreciate your positive comments about our staff and their service.However, we're disappointed to learn about the oversight regarding your washer fluid. We apologize for this lapse in our usual attention to detail, and we understand how it can lead to concerns about what else might have been missed during the service.We take your feedback seriously, and we assure you that we will address this matter with our service team to prevent similar occurrences in the future. Quality service is our priority, and we regret any inconvenience this may have caused.If you have any further details or if there's anything specific you'd like us to look into, please feel free to reach out. We appreciate your feedback as it helps us continuously improve our services.Thank you for choosing Betten Imports, and we hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Betten Imports

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Will was great to work with. Found the right vehicle for me.

Response from the owner Replied: Dear Jon Snead,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Will provided you with excellent service and helped you find the right vehicle. Customer satisfaction is our top priority, and we are delighted that our team could assist you in making the right choice.If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.Thanks again for choosing Betten Imports!

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Response from the owner Replied: Dear Cheryl,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Car purchase negotiations are still a big pain in the arse. This VW purchase was much better than "the norm", but still a typical car purchase. It's no wonder the next generation will buy cars on the internet. I just don't understand why dealers need to squeeze a buyer to make a decent profit. Set a...

Response from the owner Replied: Dear John Melissa Ziech,Thank you for taking the time to share your thoughts about your recent VW purchase experience with us. We appreciate your feedback and understand your sentiments regarding the car purchase process.We acknowledge that negotiations can be a challenging aspect of buying a car, and we genuinely appreciate your patience and understanding during this process. Your insights about the industry and the desire for a more transparent and straightforward pricing approach are duly noted.At Betten Imports, we strive to provide a positive and transparent buying experience for our customers. We understand the evolving trends in car purchasing, and we're continuously working to improve our processes. Your feedback is valuable to us as we aim to enhance our approach and provide a more seamless experience for our customers.If there are specific aspects of the negotiation process or any other feedback you'd like to share, please feel free to reach out. We're committed to learning from our customers' experiences to make improvements.Thank you for choosing Betten Imports for your VW purchase. We appreciate your business and hope to serve you even better in the future.Best regards

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This is the dealership that gives car salesmen a TERRIBLE reputation. Be weary of spending any money here, I would highly advise against it. The sells tactics the employee's here use are the text book intimidation, ask one million questions to manipulate and deceive and pressure pressure pressure....

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Response from the owner Replied: Dear Douglas,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Good communication and explanation of service performed.

Response from the owner Replied: Dear Nate,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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I thought you still did the car wash with an appointment. People were great. The recall was done

Response from the owner Replied: Thank you for your feedback! Yes, a car wash should have been part of the service. We apologize for the oversight. At your convenience, we'll be happy to do that for you if you'd like to stop in. Again, we apologize and appreciate the opportunity to address your feedback.

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I am a customer service representative with Brenda Bouwmans state farm insurance and I just worked with Andi and he was very kinda and it was my pleasure to work with your team!

Response from the owner Replied: Dear Tracy Diaugustino,Thank you for taking the time to share your positive experience working with Andy from our team. We greatly appreciate your feedback and are delighted to hear that your interaction with Andy was a pleasant one.At Betten Imports, we strive to provide excellent customer service, and it's heartening to know that our team's efforts are reflected in your experience. We value partnerships with businesses like Brenda Bouwmans State Farm Insurance and are glad to have had the opportunity to work with you.If there's anything more we can do to assist you or if you have any further feedback, please feel free to let us know. We look forward to continuing to serve you and appreciate your partnership.Thank you for choosing Betten Imports!

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I have not purchased a car from here yet, but wanted to express my appreciation for the top shelf customer service so far! John on 28th St. in GR has been diligently searching for something that meets my high expectations on a budget. Thank you ☺️

Response from the owner Replied: Dear Michele Woodward,Thank you for taking the time to share your positive experience with our team, especially with John. We truly appreciate your kind words and are thrilled to hear that you have received top-notch customer service.At Betten Imports, we strive to meet the expectations of our customers, and we're glad to know that John has been diligently working to find a vehicle that aligns with your high expectations and budget.If there's anything specific you're looking for or if you have any questions along the way, please don't hesitate to reach out. We are committed to providing the best possible assistance as you explore options.Thank you for considering Betten Imports for your automotive needs. We look forward to the opportunity to assist you further and provide an excellent car-buying experience when you're ready.Best regards

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Response from the owner Replied: Dear Robert,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Our third Volvo XC90 from Betten Imports. Have always had personable, efficient, helpful salespeople and service staff. John O was great😉

Response from the owner Replied: Dear Tamara Lundeen,Thank you so much for choosing Betten Imports for your automotive needs, and for sharing your positive experience with us! We truly appreciate your loyalty as a three-time Volvo XC90 customer.We're thrilled to hear that our sales and service staff, especially John O, have consistently provided you with personable, efficient, and helpful assistance. Customer satisfaction is our top priority, and it's always rewarding to receive such positive feedback.If there's anything more we can do for you or if you have any questions in the future, please don't hesitate to reach out. We look forward to continuing to serve you and providing you with excellent service for years to come.Thank you again for your trust and loyalty to Betten Imports!

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Andy and the mechanics worked hard to find the reason why our low tire pressure light kept coming on.

Response from the owner Replied: Dear Thomas Neils,Thank you for taking the time to share your experience with us. We appreciate your positive feedback, and we're delighted to hear that Andy and our mechanics were dedicated to resolving the issue with your low tire pressure light.Customer satisfaction is our top priority, and it's great to know that our team worked hard to identify and address the concern with your vehicle. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.We value your trust in Betten Imports and look forward to serving you again in the future. Thank you for choosing us for your automotive needs.

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They took my car at the last minute for the 60,000 mile oil change and maintenance when I thought I would have to make another- appointment. Did it in record time. The guys are great!

Response from the owner Replied: Dear Diane Baum,Thank you for taking the time to share your positive experience with us. We're delighted to hear that we could accommodate your last-minute request for a 60,000-mile oil change and maintenance. Providing efficient and convenient service is a priority for us, and we're glad our team was able to meet your needs in record time.Your kind words about our team are greatly appreciated. If there's anything more we can assist you with or if you have any further feedback, please feel free to reach out. We value your trust in Betten Imports and look forward to serving you in the future.Thank you for choosing us for your automotive service needs.

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Response from the owner Replied: Dear Jon,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Response from the owner Replied: Dear Emily,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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Will was great. He always replied very quickly and helped find me a great car that I love!

Response from the owner Replied: Dear Ann Vidro,Thank you for taking the time to share your positive experience with us. We're delighted to hear that Will provided excellent service, responding quickly and helping you find a great car that you love. Customer satisfaction is our top priority, and it's wonderful to know that our team could meet your expectations.If there's anything more we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your trust in Betten Imports and look forward to serving you in the future.Thank you for choosing us for your automotive needs.

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Unpleasant Experience at Mercedes Benz DealershipI want to share an unfortunate experience I recently had at this dealership. Owning a GLS 450, we love Mercedes and went in to check out the new electric vehicles. I have to admit I don’t know enough of these vehicles and went in to learn.My visit was...

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Mark is awesome !! So helpful!

Response from the owner Replied: Dear Kevin Hansen,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Mark was awesome and provided you with helpful assistance. Customer satisfaction is our top priority, and it's great to know that our team members are making a positive impact.If there's anything more we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your trust in Betten Imports and look forward to serving you in the future.Thank you for choosing us for your automotive needs.

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Response from the owner Replied: Dear Veronica,Thank you so much for taking the time to leave us a 4-star review! We're delighted to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated.If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to let us know. We look forward to serving you again in the future.Thanks again for choosing Betten!Best regards,Betten Imports

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My lease was coming to end and I was in the market for a new vehicle. I wasn't quite sure what I wanted as I have been loyal to Jeep Wranglers for the past 10 years or so. After test driving a Lincoln and a Toyota, I noticed a Volkswagen driving down the road and loved the look of it, so decided I...

Response from the owner Replied: Thank you so much for taking the time to share your experience, Bonnie! We're thrilled to hear about your journey in finding your new vehicle with us at Betten Imports. It's fantastic to know that our team, especially Will, was able to provide you with the guidance and support you needed during your transition from Jeep Wranglers to a Volkswagen Tiguan.We're delighted that Will's genuine approach and knowledge helped you feel comfortable throughout the process. It's great to hear that our video communication platform and the additional assistance we provided, such as sending photos and explaining features, made a positive impact on your experience.Congratulations on your decision to go with the 2021 Tiguan! We're honored to have you as part of the Betten Imports family, and we're here to support you whenever you need assistance or have any questions about your new vehicle. Your recommendation means the world to us, and we're excited to continue providing top-notch service to you. Enjoy your new Volkswagen Tiguan, and we look forward to serving you again in the future. Safe travels on the road ahead!

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My husband, Kevin, and I have never had a better experience buying a vehicle than the one we had at Betten Imports! We worked with Mark Maslonka for our purchase, and not only was he knowledgeable, kind, helpful, and everything you want in a sales professional during the transaction process, Mark...

Response from the owner Replied: Dear Londa Alderink,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that your vehicle purchase at Betten Imports was the best you've ever had, and we appreciate your kind words about working with Mark Maslonka.It's fantastic to know that Mark demonstrated knowledge, kindness, and helpfulness throughout the transaction process. We're also pleased to hear that he has continued to provide assistance as you navigate being first-time Volvo owners.We look forward to serving you again when you're in the market for a new car, and please don't hesitate to reach out if you have any further questions or need assistance. Your satisfaction is our priority, and we're grateful for the opportunity to have you as valued customers.Thank you for choosing Betten Imports!

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My car has never had issues until I took it to Betten Imports. Paid extra money to get their 70,000 mile recommended maintenance package and multi point inspection when my car had 69,000 miles on it in order to get everything set prior to Warranty expiring and since they did that “maintenance...

Response from the owner Replied: Dear Nick Groenewold,We sincerely apologize for the challenges and frustrations you've experienced with our service. It is disheartening to learn that your car, which had not previously had issues, has encountered problems after the 70,000-mile recommended maintenance package and multi-point inspection.We understand the importance of timely and clear communication, and we regret any inconvenience caused by poor communication regarding the repair timeline. Additionally, the lack of loaner cars further added to your difficulties, especially concerning work commitments.We take your feedback seriously, and we want to address your concerns promptly. We apologize for any confusion regarding the oil injector pump, and we appreciate your patience as we work to improve our processes.If there's anything specific you would like us to address or if you have additional details to share, please provide your contact information and the date of your visits. We would like to investigate the issues further and work towards a resolution.We value your feedback as it helps us identify areas for improvement, and we sincerely hope to have the opportunity to regain your trust in the future.Best regards

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John Ortegon was the best friend I never knew I needed! Sold me the car I was looking for at a great price, and drove away satisfied. Highly recommend

Response from the owner Replied: Dear Void Bass,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that John Ortegon was able to assist you in finding the car you were looking for at a great price. It's wonderful to know that your experience was satisfying, and we appreciate your recommendation.If you have any further feedback or if there's anything more we can do for you, please feel free to reach out. We value your trust in Betten Imports and look forward to serving you again in the future.Thank you for choosing us for your automotive needs.

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Nice waiting area. No further issues with car. Tech was fairly quick with the repair.

Response from the owner Replied: Thank you Patrick! We care deeply about our customer waiting area, and love to provide snacks, coffee, tea, and water to ensure a level of comfort is met.Thank you for also shouting out that our Tech did quick repair with your vehicle, we also love to get our customers in and out as soon as possible, so they can get to their everyday life. We appreciate your review and please feel free to reach out if anything else changes.

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Stop by to pickup a rear windshield wiper arm ,, parts guy told me that they have a special tool to remove old washers so I ask Joel he said I take care of this for you,,

Response from the owner Replied: Thank you Larry for highlighting that our parts department and service advisor Joel were quick to assess the damage to your windshield wiper. We value customer satisfaction, and are happy to help you with your Mercedes-Benz vehicle needs.

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The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and...

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The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and...

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They claim, "Our team remains committed to providing exceptional service to all our customers". However, when presented with evidence that a problem remained after they serviced the car they proceeded to gaslight the customer. Their solution to their inability was to then tell the customer to go...

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Bought a new VW from Antonio and he was great to deal with throughout the process. I'd highly recommend going to him if you're interested in either a new or used car.

Response from the owner Replied: Dear Joe Senn,Thank you for sharing your wonderful experience at Betten Imports! We're thrilled to hear about your positive encounter with Antonio during your new VW purchase.Antonio takes pride in delivering excellent service, and we're glad his professionalism, helpfulness, and attentiveness made your car-buying journey smooth and enjoyable. We'll be sure to pass on your kind words to him.Your recommendation means a lot to us, and we're grateful for your trust in our team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to support you.Thank you once again for choosing Betten Imports. We appreciate your business and look forward to serving you in the future.Best regards,Betten Imports

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I bought a 2022 Atlas and had a great salesman. I bought extended maintenance contract at the time of sale. Issues with the radio and Bluetooth started right away. The service department would not fix the issue, which is a known issue. I had the vehicle there on four different occasions for this....

Response from the owner Replied: Dear Tim Berlin,Thank you for sharing your recent experience at Betten Imports. We apologize for the challenges you faced with your 2022 Atlas and the extended maintenance contract.We're sorry for the inconvenience caused by the radio and Bluetooth issues. We understand your frustration and disappointment in our service department's response. We're committed to addressing these concerns to improve our services.Regarding the refund request for the unused portion of the maintenance contract, we regret any disappointment this caused. We follow specific guidelines for refunds, and we apologize for any misunderstanding.Your feedback is valuable to us, and we're using it to learn and make necessary improvements. Thank you for giving us the opportunity to improve, and we hope to have a chance to better serve you in the future.Best regards,Betten Imports

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If you value your time and car you are better off going elsewhere. Betten returned our 2023 VW ID4 to us on multiple occasions with damage they caused that we had to point out to them. Our new service center is still finding parts that they damaged.

Response from the owner Replied: Dear Nicholas Moller,Thank you for sharing your experience with us. We value feedback from all our customers, as it helps us improve our services. We apologize for any inconvenience you may have faced during your interactions with our service center.After carefully reviewing the situation and taking into account the multiple occasions of reported damages, we believe it would be best for both parties to part ways amicably. We understand that we may not have met your expectations, and we want to ensure that you find a service center that better suits your needs.Our team remains committed to providing exceptional service to all our customers, and your feedback serves as an important reminder to continually improve our processes.If there are any remaining concerns you'd like us to address or any outstanding matters, please feel free to contact us at tkelly@bettenimports.com. We will do our best to assist you with the resolution.We wish you the best in finding a service center that meets your expectations and provides the level of service you deserve.Sincerely,Betten Imports

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Response from the owner Replied: Thank you Linda for the 5-Star review!

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100% professional and trustworthy100% satisfied with each and every visit

Response from the owner Replied: Dear Sarah,We greatly appreciate your positive feedback and your loyalty to Betten Imports! Thank you for taking the time to share your experience with us.It's fantastic to know that our commitment to delivering professional and trustworthy service has resonated with you. We're thrilled that each visit has met or exceeded your expectations, and we're honored to have earned your satisfaction.Your kind words motivate us to uphold the high standards we've set, and we're dedicated to continuously providing you with exceptional experiences. If you ever have any questions, suggestions, or if there's anything we can do to further enhance your visits, please don't hesitate to let us know.Thank you once again for choosing Betten Imports. We're excited to continue serving you and providing you with top-notch service.Best regards,Betten Imports

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Response from the owner Replied: Thank you for the 5-Star review Terry! We really appreciate your feedback and are glad we have met your expectations. If there is anything else we can do please don't be afraid to reach out.

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Kyle was fabulous! What a great experience to buy a vehicle from him. Easy smooth process. Everyone at Betten was a pleasure to work with.

Response from the owner Replied: Thank you, Donna, for sharing your feedback with us! We're delighted to hear about your positive experience with Kyle and the team at Betten Imports. Making your vehicle-buying process easy and smooth is always our goal, and we're thrilled that Kyle and our staff were able to provide you with such a fantastic experience.Your kind words mean a lot to us, and we appreciate your trust in our dealership. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy your new vehicle to the fullest. Safe travels and enjoy the road ahead!

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The service was on point and there was amazing communication on what was needed.

Response from the owner Replied: Thank you Julia!Your 5-star review means a lot to us, and recognizing the great service we provided to you shows that we have brought nothing but excellence to your experience here with us.If there is anything else that we can do, please don't be afraid to reach out to us with anything you may need in the future. Sincerely,Betten Imports

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I knew what I wanted going in and the dealership found the next best thing to an R-Line for me.

Response from the owner Replied: Thank you, Nicole, for sharing your review with us! We're glad to hear that our dealership was able to assist you in finding a vehicle that closely matches your preferences. Your satisfaction is important to us, and we're pleased that we could provide you with a positive experience.If you ever have any further questions or if there's anything else we can do for you, please feel free to reach out. We're here to ensure you're happy with your choice and to support you in any way we can. Enjoy your new vehicle, and we hope it brings you many enjoyable journeys!

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Very impressive customer service.Thank you

Response from the owner Replied: Appreciate your kind words, Vesna! Thank you for recognizing our customer service. If you have any further needs or inquiries, feel free to contact us anytime.

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Fantastic dealership. Had a wheel and tire issue with my car and Monique in service took care of everything. She managed the whole insurance claim from start to finish for me. Highly recommend.

Response from the owner Replied: Dear Erik,Thank you for taking the time to share your experience at our dealership! We're thrilled to hear that you had a fantastic visit and that Monique from our service team provided you with excellent assistance for your wheel and tire issue. We will make sure to pass on your kind words to her!At Betten Imports, customer satisfaction is our top priority, and we are delighted to know that we could resolve your concern promptly by managing the insurance claim on your behalf. It's great to have customers like you who appreciate our efforts.If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We value your feedback and are always here to help.Thank you once again for recommending us. We look forward to serving you again in the future!Best regards,Betten Imports

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Response from the owner Replied: Thank you Ling Nie, Your 5 star review is greatly appreciated! Please feel free to reach out if there is anything you might need.

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Response from the owner Replied: Thank you Hillary Erickson for the 5-Star Review! We value your feedback. If there is anything else we can do to satisfy you as a customer, please don't be afraid to let us know!

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Response from the owner Replied: Dear Andrey,Thank you for taking the time to leave us a 5-star rating! We truly appreciate your feedback and support.At Betten Imports, we strive to provide excellent service to all our customers, and your positive review motivates us to keep up the good work.If you have any specific suggestions or experiences you'd like to share with us to make your future visits even better, please don't hesitate to let us know. We're here to listen and serve you better.Once again, thank you for choosing Betten Imports. We look forward to welcoming you back soon!Best regards,Betten Imports

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I had an excellent experience with Antonio Reeves at Betten Imports. He was professional, he was responsive with information and answers to questions, and he never pressured me in any way. The sales process end-to-end was excellent.

Response from the owner Replied: Dear Matt,Thank you for sharing your wonderful experience with us! We are thrilled to hear that Antonio Reeves provided you with exceptional service during your visit to Betten Imports.At Betten Imports, we take pride in our team of professionals, and it's rewarding to know that Antonio's responsiveness, knowledge, and no-pressure approach left a positive impression on you. We'll make sure to pass along your kind words to him!We believe in providing a seamless sales process from start to finish, and we're delighted to hear that you found it excellent. Your satisfaction is our utmost priority, and we're glad we could meet your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.Thank you once again for choosing Betten Imports!Best regards,Betten Imports

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Would not recommend. Went in to get dsg flush i called before i dropped it off guy said its going to cost under $350I ended up paying $374 its not the $25 bucks im worried about its not being honest and be lied to. Told them to remove the oil change reminder light and they said they did its still...

Response from the owner Replied: Dear Mike,Thank you for taking the time to share your feedback about your recent visit to our service center. We sincerely apologize for the inconvenience and negative experience you had, and we appreciate you bringing this matter to our attention.First and foremost, we apologize for the discrepancy in the cost of the DSG flush. Our team should have provided you with accurate pricing information, and we understand how frustrating it can be to receive unexpected charges. We'll review our communication processes to ensure this doesn't happen again in the future.Regarding the oil change reminder light and the grease marks, we are deeply sorry for the oversight. Our aim is to deliver top-notch service, and we clearly fell short of your expectations this time. Rest assured, we take your concerns seriously, and we'll investigate the matter to ensure that it doesn't happen again.We want to make this right for you. Please contact our service team at 616.301.2100 so that we can further discuss your concerns and find a suitable resolution. Your satisfaction is essential to us, and we want to regain your trust in our services.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope you will consider giving us another opportunity to provide you with the service you deserve.Best regards,Betten Imports

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Bought a Used Volkswagen Cross sport with still a full warranty and has a 2 year 24,000 mile added warranty. The day I bought June 29th I got it home and there was water in the head light. Call Betten they said this is NORMAL drive your car for 30 minutes and it will evaporate( I live 35 minutes...

Response from the owner Replied: Dear Jacquelyn,Thank you for bringing this matter to our attention. We apologize for any inconvenience you've experienced with the condensation issue in your Volkswagen Cross Sport's headlight. Your satisfaction is of the utmost importance to us, and we want to ensure that we address this concern promptly.It looks like your Volkswagen Cross Sport is currently here and our service team is currently working on fixing the condensation issue with your vehicle. We understand the frustration caused by the repeated occurrence of this problem, and we assure you that we are taking the necessary steps to resolve it thoroughly.Please know that we are committed to providing you with a reliable and worry-free driving experience with your Volkswagen. Our service manager and technicians are closely monitoring the situation to ensure that the issue is resolved effectively.If you have any other questions or concerns, please feel free to reach out to our service department at 616.301.2100 . We want to keep you informed throughout the process and ensure that you are completely satisfied with the resolution.Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this matter. Your loyalty as our customer is highly valued, and we are dedicated to providing you with the service you expect and deserve.Thank you for choosing Betten Imports. We look forward to returning your Volkswagen Cross Sport in excellent condition.Best regards,Betten Imports

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Response from the owner Replied: Thank you David Hamady for the 5-Star review! If there is anything else we can do for you please don't be afraid to reach out, we really appreciate your business with us.

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Thanks to the Betten Imports team for making our recent car buying experience a good one. Greg, Dan, Kyle, and Caleb all helped make this recent purchase really smooth. Thanks again!

Response from the owner Replied: Thank you Mark VH! Really glad to hear that you had a great experience with the following employees. We will be sure to inform them of their great customer service. We value your feedback, and this doe not go unnoticed! Thank you for being apart of the Betten Imports Family.

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Response from the owner Replied: Thank you Anthony Williams for the 5-Star Review! It is very much appreciated, and we are glad you had a great experience with us.

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Good and fast service, really friendly and explained what was needed

Response from the owner Replied: Thank you Rod Martz for recognizing or fast and exceptional service here at Betten Imports. While it does take time we do appreciate when we can get things done in a timely manner! We value your incredible feedback and thank you for being apart of the Betten Imports family.

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Response from the owner Replied: Thank you for your positive 5-Star review William Bokhout. We are pleased to hear that you had a great experience with us and we value your feedback.

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Proud to have two of their cars (new) Volvos. Jason is service is outstanding, Mark the sales manager and James in sales areTop notch. I highly recommend.

Response from the owner Replied: Dear George Weiner,Thank you so much for taking the time to leave such a wonderful review! We greatly appreciate your kind words and are thrilled to hear that you are a proud owner of two new Volvos.We are extremely proud of our team, and it's fantastic to hear that Jason provided you with outstanding service. Our goal is to always deliver the best customer experience possible, and it's great to know that Mark, our sales manager, and James, our sales representative, were top-notch in assisting you throughout your car-buying journey.Your recommendation means a lot to us. We strive to ensure that every customer feels valued and satisfied with their experience at our dealership. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out.Once again, thank you for choosing our dealership and for sharing your positive experience. We truly appreciate your support.Best regards,Tyler KellyBetten Imports

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Response from the owner Replied: Thank you, Hajo Kopic, for leaving a five-star review! We appreciate your feedback and are delighted to hear about your positive experience. As a valued customer, your satisfaction is our top priority. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future.Best regards,Tyler Kelly Betten Imports

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Good people with good values!

Response from the owner Replied: Thank you, Ed Mealoy, for your five-star review! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. We strive to uphold good values and provide exceptional service to our customers. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future.Best regards,Tyler KellyBetten Imports

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Response from the owner Replied: Thank you, PR Kragt, for leaving a five-star review! We appreciate your feedback and are delighted to hear that you had a positive experience with us. Customer satisfaction is our priority, and we're glad that we were able to meet your expectations. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.Best regards,Tyler Kelly Betten Imports

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Great service! Friendly employees! Very helpful!

Response from the owner Replied: Thank you Mindy! We are so glad you had a great experience...thank you for sharing, we appreciate you business!

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Betten Imports sold me a car two years ago. I have had no service issues since. They have a great sales team and do an amazing job answering questions. Thank you so much for helping me get into my amazing car!

Response from the owner Replied: Thank you, Kennedi Mealoy, for your five-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It's fantastic to know that you've had no service issues with your car since your purchase. Our sales team takes pride in providing excellent customer service and ensuring that all your questions are answered. We're glad we could help you get into your amazing car and make your car-buying experience a great one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.Best regards,Tyler Kelly Betten Imports

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ease of scheduling, good customer service

Response from the owner Replied: Dear Judy,Thank you for taking the time to leave a review about our business. We appreciate your positive feedback regarding the ease of scheduling and our customer service. Providing a seamless scheduling experience and delivering excellent customer service are among our top priorities, so we're glad to hear that we met your expectations in these areas.Your feedback means a lot to us, and it motivates us to continue providing exceptional service to all our customers. If you have any further suggestions or comments, please feel free to share them with us. We're always looking for ways to improve and enhance our services.Once again, thank you for your review and for choosing our business. We look forward to serving you again in the future.Best regards,TylerBetten Imports

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James, Mark and Dominic made the process super easy and stress free. A great buying experience!

Response from the owner Replied: Dear Tony Barnes,We appreciate you taking the time to leave a review about your buying experience with our business. Thank you for your kind words and positive feedback. We're delighted to hear that James, Mark, and Dominic made the process super easy and stress-free for you.Providing a great buying experience is one of our main goals, and it's fantastic to know that our team members exceeded your expectations. We'll make sure to pass along your compliments to James, Mark, Dominic, and the rest of our team.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is important to us, and we value your continued support.Thank you for choosing our business, and we look forward to serving you again in the future.Warm regards,Tyler Betten Imports

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Response from the owner Replied: Dear Melissa Duric,We appreciate you taking the time to leave a review about our business. We're sorry to hear that your experience with us did not meet your expectations, resulting in a one-star rating. We take customer feedback seriously and would like to understand more about your concerns so that we can address them appropriately.If you could provide us with additional details about the specific issues you encountered, we would greatly appreciate it. Your feedback will help us identify areas for improvement and ensure that we deliver a better experience in the future.We value your feedback and the opportunity to make things right. Please feel free to reach out to our customer service team at (tkelly@bettenimports.com) so that we can discuss your concerns in more detail. We are committed to resolving any issues you may have encountered and regaining your trust.Thank you for bringing this matter to our attention, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely,TylerBetten Imports

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Timely.

Response from the owner Replied: Hi Derek Feen,Thank you for leaving a review for our business. We appreciate your feedback and are pleased to hear that our service was timely during your visit. Timeliness is a crucial aspect of our operations, and we're glad we could meet your expectations in this regard.We value your patronage and hope to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Betten Imports

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First visit to the service department. Great service, comfortable waiting area.

Response from the owner Replied: Hi Eric Edwards,Thank you for your kind review and for choosing our service department for your first visit. We're thrilled to hear that you had a great experience and found our service to be excellent. We take pride in providing top-notch customer service and ensuring our guests feel comfortable while waiting.If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!Best regards,Betten Imports

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Love the shuttle.ease of scheduling.

Response from the owner Replied: Thank you so much, Lisa, for your wonderful review! We're thrilled to hear that you loved our shuttle service and found it easy to schedule. Providing a convenient and hassle-free experience is our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! ⭐⭐⭐⭐⭐

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Response from the owner Replied: Dear Bryan Burke,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're delighted to hear that you had a great experience with us. Providing excellent service and ensuring customer satisfaction are our top priorities, and we're glad that we met your expectations.We truly value your feedback and support. If there's anything else we can assist you with or if you have any further comments to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing Betten Imports. We look forward to continuing to provide you with outstanding service in the future.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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My experience buying a Golf GTI from Will Swets was one I will always remember. I found this awesome car by Googling VW Golf GTI on Sunday, 5/21. Immediately on Monday morning, I receive an email from Will asking when I would like to come in for a test drive. Will stayed late on Monday so I could...

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Car pick up and drop off was super convenient. Staff was super friendly and helpful with my questions.

Response from the owner Replied: Dear Joel Peterson,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you had a great experience with our car pick-up and drop-off service. Convenience and customer satisfaction are our top priorities, and we're glad to know that our staff provided you with friendly and helpful assistance.We truly value your feedback and appreciate your support. If there's anything else we can assist you with or if you have any further comments to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing Betten Imports. We look forward to continuing to provide you with excellent service in the future.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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For two days I have been trying to reach someone in Mercedes service and no one answers and no one calls back. Operator keeps saying they are busy. Guess what? I am busy too! Horrible service! I will drive to Lansing before I let them touch my cars again.

Response from the owner Replied: Dear R&T None,Thank you for taking the time to share your experience with us. I apologize for the difficulties you encountered while trying to reach our Mercedes service department. As the Customer Service Representative at Betten Imports, I understand the importance of efficient and responsive communication, and I'm sorry that we fell short of your expectations.We deeply regret any inconvenience caused by the unavailability of our staff and the lack of callbacks. Your frustration is understandable, and I assure you that we are committed to improving our service and addressing this issue promptly.I would like to personally assist you with your concerns and ensure that they are addressed satisfactorily. Kindly reach out to me directly at 616-475-9530 or provide me with the best time to contact you. I would be grateful for the opportunity to discuss your experience in detail and find a suitable resolution.Once again, I apologize for the inconvenience you faced, and I appreciate your understanding and patience. Your feedback is valuable to us as we continuously strive to enhance our customer service.Warm regards,TylerCustomer Service RepresentativeBetten Imports

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Cost, numerous contacts to approve work that was scheduled to be done, parts were not on hand for work scheduled to be done. Warning light for one of the things scheduled to be done, came on the next day we drove the car.

Response from the owner Replied: Dear Keith Dunham,Thank you for bringing your concerns to our attention regarding your recent service experience. As the Customer Service Representative at Betten Imports, I would like to sincerely apologize for the inconveniences you encountered during the approval process and the unavailability of parts for the scheduled work.We understand that having multiple contacts for approval can be frustrating, and we apologize for any confusion or delays it may have caused. We strive to streamline our processes to ensure efficient communication and a smooth experience for our valued customers.Regarding the parts not being on hand for the scheduled work, we deeply regret this oversight. We make every effort to have the necessary parts available to minimize any delays in completing the service. Rest assured, we take this matter seriously and will investigate what led to this situation to prevent any recurrence in the future.Furthermore, we are concerned to hear that a warning light related to the work you scheduled appeared shortly after driving the car. Our goal is to provide thorough and reliable service, and it is disheartening to learn that the issue was not fully resolved. We would like to rectify this matter promptly and ensure your complete satisfaction.To address your concerns comprehensively, I kindly request that you provide us with your contact information or call our dedicated customer service line at 616.475.9530. I will personally oversee the resolution process and ensure that all necessary steps are taken to address your specific situation.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback, as it helps us improve our services and provide a better experience for our customers.Sincerely,TylerCustomer Service RepresentativeBetten Imports

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Great experience with Mark!So helpful and patient!

Response from the owner Replied: Dear Laurie Gardner,Thank you for sharing your positive experience with Mark at our dealership. We greatly appreciate your kind words and the 5-star rating you awarded us.Mark takes pride in delivering exceptional customer service, and we are delighted to hear that he was helpful and patient during your visit. We will make sure to pass on your appreciation to him for his outstanding assistance.If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We are committed to providing continued excellent service to our valued customers like yourself.Once again, thank you for your feedback and for choosing our dealership. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten Imports616.475.9530

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Response from the owner Replied: Dear Lynn Rottschafer,Thank you for taking the time to leave a review. We appreciate your feedback and the time you've taken to provide us with your thoughts.We noticed that you rated us with 3 stars, and we value your honest evaluation. We strive to provide exceptional service to all of our customers, and we would be interested to hear more about your experience and how we can improve. If you would be willing to share further details or suggestions, please feel free to contact us at your convenience.We are committed to continually enhancing our services, and your input is invaluable in helping us achieve that goal. Thank you for choosing our business, and we hope to have the opportunity to better serve you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Mark is great. Very helpful.Wonderful customer service.

Response from the owner Replied: Dear Bobbie Cingan,Thank you for leaving a review and sharing your positive experience with Mark. We appreciate your feedback and the 5-star rating you awarded us.We are delighted to hear that Mark provided you with excellent customer service and was very helpful during your interaction. We take pride in delivering exceptional experiences to our customers, and it's rewarding to know that Mark's efforts contributed to your satisfaction.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Dan Wilson,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.As the Customer Service Representative at Betten Imports, I'm thrilled to hear that you had a great experience with our team. Providing excellent customer service is our top priority, and it's gratifying to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Tina Conner Wellman,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.Your satisfaction is our top priority, and we are thrilled to hear that you had a great experience with us. Delivering excellent customer service is what we strive for, and it's rewarding to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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LOVE MY NEW TIRES!heart betten importsMostly user error on my part

Response from the owner Replied: Dear Catherine Kriegbaum,Thank you for leaving a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you love your new tires! Providing high-quality products and ensuring customer satisfaction are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your honesty in acknowledging that any issues may have been due to user error. If you ever have any questions or need assistance with your tires or any other aspect of our service, please don't hesitate to reach out. We are always here to help.Thank you for choosing Betten Imports. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Dianne Longoroa,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.Your satisfaction is important to us, and we're glad to hear that you had a positive experience. We strive to provide exceptional service to all our customers, and it's wonderful to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Thank You for your feedback! We appreciate you!

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