The purchase of our Volvo XC60 was seamless and enjoyable. Mark was knowledgeable and great to work with. We have been very pleased with our purchase and our experience.

Response from the owner Replied: Hi Ryan! We're delighted to hear that Mark made your Volvo XC60 purchase seamless and enjoyable at Betten Imports. Thank you for choosing us and sharing your positive experience!

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UPDATE: you will see at the end of this review that the sales manager from Bettten Imports encouraged me to call him to resolve the matter. I tried calling twice and left a detailed message. Despite this I never received a return phone call. Based on that experience I believe responses from this...

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John was very attentive and answered all of our questions. I have no hesitation in recommending him.

Response from the owner Replied: Jonathon, we're so glad John was able to answer all your questions! Thanks for choosing Betten Imports and please don't hesitate to reach out if we can be of service again in the future!

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Great experience with John.

Response from the owner Replied: Jason, thank you for sharing your great experience with John at Betten Imports! Safe travels!

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I have noticed many problems that people have had with better import Mercedes and with a said excuse for the experience you have had and then I like that the manager says this and my number call me and let's see about solving the problem, before the customer takes the car elsewhere you have to solve...

Response from the owner Replied: Atanasio, thank you for the review. I'm sorry to hear that you haven't received a better impression of our team and encourage you to reach out directly if there are any specific questions or concerns that we can address for you. Respectfully, Eric Allen - Service Manager - 616-475-9586

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I scheduled a test drive with the sales manager. He sent me 3 reminders. I arrived 5 minutes early to find him driving off with a walk- in. Never got my test drive, he let them buy the car while I waited to hear from him.Definitely taking the service for my 2 volvos somewhere else.

Response from the owner Replied: Louis, I'm sorry to hear about your experience with the test drive. This is not the level of service we aim for and I apologize for any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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I’m always made to feel like a problem when coming in to get my car serviced.

Response from the owner Replied: Jimmy, thank you for the review. I'm sorry to hear that we've left you with this impression. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our customer service moving forward. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Eric Allen - Service Manager - 616-475-9586

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I normally don’t do this but after the second time dealing with Betten Imports of Grand Rapids specially after dealing with the worst sales person I have ever met Jimmie Howard.I can’t just not give him what he deserves for discrimination against latinos.I went to purchase a C43 AMG about a year...

Response from the owner Replied: Alejandro, I'm truly sorry to hear about your experiences. It's disappointing that you felt discriminated against and not valued as a customer. We take this feedback seriously and would like to address these concerns directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Dan Knott - Volkswagen Sales Manager - 616-475-9550

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Very competent VW dealer. Service trade-offs are clearly explained and I've never had to take any issues back for rework on my 2018 Golf R.

Response from the owner Replied: John, we're delighted to hear that you've had such a positive experience with our team at Betten Imports. Thank you for trusting us with your 2018 Golf R!

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*Edit - I received a call from Dan, the used car sales manager, within hours of my review. He apologized for the lack of communication and offered to help with closing the deal. I also got a text from John, my salesman, showing that an email response to my offer was sent to the wrong person. I...

Response from the owner Replied: Doug, thank you for sharing this update. We appreciate you taking the time to speak with Dan & John, and allowing us the opportunity to resolve your concerns. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again! - The Betten Imports Team

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We have owned several MB cars/SUVs (ten or more). We live about an hour north of the dealership and have serviced our cars at this dealership in the past and have had reasonably good service. It appears that the service management and staff have changed, unfortunately for the worse!We were embarking...

Response from the owner Replied: Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our team's inability to assist without an appointment at this time. Your feedback is appreciated and will be taken into consideration as we work to continually improve the service we provide to our valued customers. If there's anything further you'd like to discuss or if there are other concerns we can address, please feel free to reach out directly. Thanks again, Eric Allen - Service Manager - 616-475-9586

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My son and I recently bought a 2023 Volkswagen Jetta from Betten. It was a wonderful, stress free experience. Our salesman Nick Zbojniewicnz was awesome, he was informative and looked out for our interest....thank you. In the end, we got a nice car, fair price, great warranty. The Betten staff...

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Nick was wonderful to work with. Good communication and easy transaction.

Response from the owner Replied: Becca, we appreciate the positive feedback about your experience with Nick & the team here at Betten Imports! Please don't hesitate to reach out if there's anything else we can do for you!

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Used car salesmen/manager was very rude and insulted me. I would not recommend anyone buy from here.I was told the car had brand new brakes, After a week they were metal on metal. Thankfully the mechanic that worked on the car was nice enough to comp the price of new brakes as I just purchased the...

Response from the owner Replied: I'm sorry to hear about your experience with our team and the issues you faced. We want to make things right as well. Please feel free to reach out so we can discuss further steps together. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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Literally the worst place ever. Recently brought my AMG because the service light was on for sensors. They didn't do anything becase they said no codes were coming up. Service light still on and they said no codes were showing and that I damaged the Mercedes Star in front and it would be 1100.00....

Response from the owner Replied: This feedback is very concerning to read. We strive for thorough and accurate service, so it's disappointing that we missed the mark here. We'd like to investigate this further and make things right if possible. Please reach out at your earliest convenience. Thank you, Eric Allen - Service Manager - 616-475-9586

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John Ortegon and the dealership as a whole was incredibly friendly, transparent, and helpful. The process of buying a car was smooth and efficient. Thank you!!

Response from the owner Replied: Isabella, we're delighted to hear that John and the team at Betten Imports made your car-buying experience smooth and efficient. Thanks for sharing your positive feedback!

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Great experience purchasing my vehicle from them.

Response from the owner Replied: Hi James! We are honored to receive your support at Betten Imports, Inc! We appreciate your business!

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Nick did a great job with our sale and showing us all the features in our new Atlas!

Response from the owner Replied: Hi Emily! Congratulations on your new Atlas! Thank you for leaving us this five-star review and kind words about Nick from our sales team at Betten Imports, Inc.! We'll see you next time!

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John was awesome, treated me like a long time friend and got me a great deal too!

Response from the owner Replied: Hi Thomas! Thank you so much for your kind words! We're thrilled to hear that John made you feel like a longtime friend and helped secure a great deal for you. We aim to make every experience memorable, and it's fantastic to know John went above and beyond at Betten Imports, Inc.

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Nick is a great sales guy! He got my daughter into a 2016 Ford Escape. The dealership takes care of their customers providing great service and attention to detail! The price was right and I’m an extremely happy Mom that it is 4WD under 100,000 miles.

Response from the owner Replied: Hi Angela, we're delighted to hear that Chris and the Betten Imports team provided excellent service for your daughter's purchase - we hope she enjoys her Ford Escape!

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Nick Z and Dan hooked us up with a beautiful used SUV! Call Nick Z for your next vehicle!

Response from the owner Replied: Lisa, Thank you for the five-star rating! Nick, Dan, and the team look forward to working with you again! - Betten Imports, Inc.

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I have had a good impression of this place over the years Ive lived in GR, and that is why I went in without hesitation to purchase my first new car. Turns out I should have asked a few people first. I was surprised from the start with how I was talked to and treated. Eventually James got me to the...

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I called Betten d/t flooding in my passenger floor. The drains were clogged and I told them I believe they have clogged completely. Ryan, the Volvo service manager, told me to bring my car right in, which I did. My appointment was for a few days later, but I was told they may squeeze it in earlier....

Response from the owner Replied: This experience sounds incredibly frustrating, and we sincerely apologize for the inconvenience. There was a significant miscommunication regarding your vehicle's condition and service timeline. We appreciate your feedback as it helps us serve our customers better in the future. If you want to discuss this further or have any other concerns, please reach out. Thank you, Eric Allen - Service Manager - 616-475-9586

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Not a fan of a (or the) mechanic(s). One example only even though there are like 3 or 4. Brought my car because when the A/C was on, the check engine light would come on. They couldn’t find the problem (which still cost me). Took it to a non-Mercedes mechanic who immediately knew, it was just the...

Response from the owner Replied: Idriss, I'm sorry to hear about your experience with our mechanics. It's disappointing that we couldn't identify the issue and you had to seek help elsewhere. We appreciate your feedback and would like the opportunity to make things right for you. Please reach out when convenient. Thank you, Eric Allen - Service Manager - 616-475-9586

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Called over the weekend and the auto message says leave a message and someone will call me back right away on the next business day. I did, no one called. I called today and the person answered the phone and transfered me to a "salesperson", after 8-9 rings she picked back up, i told her it was...

Response from the owner Replied: Tim, I apologize for the inconvenience and frustration you experienced with our customer service. We strive to provide prompt and efficient assistance, so it's disappointing to hear that we fell short in this instance. Please reach out directly at your earliest convenience so we can address your concerns properly. Thank you, Dan Knott - Volkswagen Sales Manager - 616-475-9550

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Response from the owner Replied: Rigoberto, thank you for supporting Betten Imports, Inc.!

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Worked with Nick Z to buy a vehicle. Great customer service, helpful, and polite. Not to mention the excellent selection of pre owned vehicles on site.

Response from the owner Replied: Andrew, we're delighted to hear that Nick Z provided great customer service and helped you find the perfect vehicle at Betten Imports. Thanks for sharing your experience!

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John was fantastic. Honest, no pressure sale. Thanks!

Response from the owner Replied: Ross, thank you for trusting John & the Betten Imports team with your recent purchase! We hope we have the opportunity to work with you again in the future!

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Response from the owner Replied: Casey, I'm sorry to hear about your experience and the lack of communication regarding your warranty. This is not the level of service we strive for, and I would like to personally assist you in resolving this matter. Please reach out at your earliest convenience so we can address these concerns directly. Thank you, Eric Allen - Service Manager - 616-475-9586

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Response from the owner Replied: Jeff, thank you for the feedback. We apologize for any frustration or inconvenience caused by this experience. Respectfully, Eric Allen - Service Manager - 616-475-9586

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Great selection. Easy process. John was excellent on knowledge of the vehicles, their history, features, and value. He was super friendly and took the worry out of buying a used vehicle. Would highly recommend.

Response from the owner Replied: Hi Jo, we're delighted to hear that John made your experience at Betten Imports so positive and worry-free. We appreciate your recommendation and see you again! Enjoy your new ride!

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This is the second time I have bought a lovely vehicle from this professional and informative business. I experienced nothing less than the best service and information about my investment in these superior vehicles. Thank you so much. It’s an honor for my husband (who just became a citizen from a...

Response from the owner Replied: Hi Lora, thank you for choosing Betten Imports again! We're delighted to hear that our team provided excellent service and information. Congratulations to your husband on his new car and citizenship—what a wonderful achievement! Safe travels ahead!

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I've purchased 4 vehicles from these folks. Great salesmen and awesome service department.

Response from the owner Replied: Hi Eric! Thank you for your loyalty and for sharing your positive experience with us! We're thrilled to have had the opportunity to assist you with four vehicle purchases. Our sales team and service department are dedicated to providing the best service possible, and it's wonderful to hear that you've been satisfied with both at Betten Imports, Inc.

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*Update: I received a $20 refund for the tire rotation that was not done and follow-up phone call. I appreciate the effort and discussion. I also appreciate the extra time taken to get the floor completely dried out.*Brought my 2020 Tiguan in for recommended maintenance and it had standing water in...

Response from the owner Replied: Tiffany, thank you for sharing your experience. We're glad to hear that Betten Imports was able to provide a refund and follow-up call, but we apologize for any frustration caused by the initial service visit. Your feedback is important and will help us improve our customer care moving forward. We hope to see you again!

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Quality and service issues have left me feeling like a sucker for being so loyal to Mercedes these past 8+ years. Leased a brand new GLE53. On delivery it had a tear in the upholstery which they had to fix. Within a week, my wife heard a loud bang while driving the car, which turned out to be a...

Response from the owner Replied: Wassim, your experience is truly concerning and not reflective of the high standards we strive to maintain. Please reach out so we can discuss this further and work towards a resolution. Thank you, - Eric Allen - Service Manager - 616-475-9586.

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My car was caught in a flood on July 15th. I scheduled an appointment with Adam for July 19th. When I arrived I explained my situation. I told them I NEEDED the floorboard removed because water was underneath it. It needed to be removed and dried out. I also told him when I made the appointment I...

Response from the owner Replied: Armin, I'm truly sorry to hear about your frustrating experience. It sounds like we missed the mark in addressing your concerns and providing timely communication. I would appreciate the opportunity to discuss this further and see how we can make things right for you. Please reach out when you have a moment. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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We used to love Betten - bought all our cars from there - but lately there has been so much turn over that the service is horrible . We bought a certified used car less than a year ago and have already been told it needs over $8000 worth of work. Today it got a flat tire and when we went to get the...

Response from the owner Replied: Sue Ellen, I'm really sorry to hear about your recent experience. Please reach out when you have a moment. Thank you, - Eric Allen - Service Manager - 616-475-9586.

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I would give a zero if I could. Brought my car in for a recall. Made the appointment online, communcated with the service writer and gave additional information needed for my recall.Important to note this recall is a safety recall with a do not drive stated in the letter from MB.I told them I was...

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Don't know what's going on here, but the quality in repair/maintenance has taken a nose dive. They make their money on estimates these days, They don't let the mechanic interact with you anymore, don't give you a copy of the work order (a violation of Michigan law), and handwrite the codes on the...

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The absolute worst experience of my life. From the idiot guy working in new sales (who should have obviously retired 10 years ago when his manners ran out) to the lackluster service department who has had 3 chances to fix the same issue, yet failed. Let's also not forget the shining sales manager...

Response from the owner Replied: Mary, I'd like to personally assist in resolving these issues as quickly as possible. Please reach out when you can so we can discuss further. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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John was great! It was my first time buying a car from a dealership and I was quite nervous. He provided 100% transparency and was extremely helpful in the process.

Response from the owner Replied: Hi Ian, we're delighted to hear that John made your first dealership experience a positive one at Betten Imports. We hope to see you next time! Enjoy your new ride!

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I received a letter from VW saying my car had an open recall for a defective airbag and I should schedule an appointment with my local VW. I called and explained the letter and they set up an appointment. I get there and they tell me I had the wrong appointment day (which I didn’t because my...

Response from the owner Replied: Amira, If you change your mind or need further assistance, please feel free to reach out. Thank you, - Eric Allen - Service Manager - 616-475-9586.

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Firstly, I’d like to shout out Adam from Mercedes. He was very helpful through figuring out how to get my windshield replaced. He is very professional and knows how to carry an appropriate conversation. I am giving betten imports 2 stars because unfortunately their manager (Eric Allen) was extremely...

Response from the owner Replied: Sophia, If you'd like to discuss this further or need additional assistance, please feel free to reach out. Thank you, Eric Mock - General Sales Manager - 616-475-9508

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This was my first experience buying a car and John Ortegon made the experience so seamless. He was kind, patient, and personable. Thank you so much for taking the time to thoroughly explain, advise, and assist me in choosing the perfect vehicle fit for my lifestyle. I can't thank you enough. Highly...

Response from the owner Replied: Elizabeth, we're delighted to hear that John made your first car-buying experience so seamless at Betten Imports. Thank you for the high recommendation and kind words! Enjoy your new vehicle!

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John Ortegon in used cars was personable, knowledgeable ( about a car they don’t usually sell, patient, and helpful.A pleasure and we made a far easier deal than I thought would happen.

Response from the owner Replied: Hi Barbara! We're delighted to hear that John made your experience at Betten Imports so smooth and enjoyable. Thanks for sharing!

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I really liked some of the staff at betten imports (Brooke, Adam) but unfortunately I had a very rude interaction with their manager Eric Allen. While trying to figure out a resolution to fixing something on my car, he decided he didn't want to talk anymore and abruptly hung up. Throughout the call,...

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John Ortegon worked patiently with us as we navigated buying a Volvo. He was kind, informative, and it worked out really well. Highly recommend working with him.

Response from the owner Replied: Hi Bernice, we're delighted to hear that John provided such excellent service during your Volvo purchase at Betten Imports. We appreciate your recommendation and see you again! Enjoy your new ride!

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Response from the owner Replied: Josh - I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Eric Mock - General Sales Manager - 616-475-9508

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Dan Knot and Jimmie Howard from the very beginning exhibited genuine concern of what our goals were for looking for our next vehicle and had the inventory needed for us to make a wise choice for our family.We will definitely be back!

Response from the owner Replied: Melissa thank you for your feedback! We're happy to be your automotive partner.

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Even though the result of the visit was a bit frustrating (couldn't replicate the issue), Evan, our service consultant was friendly and kept us in the loop. I also felt like he was proactive when it came to our warranty (which we didn't even know we still had) and next steps should the problem persist.

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After getting 4 new vehicles from VW they could care less about customer loyalty. They are the only ones that service my vehicle and after getting new tires at $1400+ a year and a half ago (they were supposed to last 70K miles) the 2 front ones are completely wore out. They have been driven 12K...

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Excellent service very much recommend

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Super nice and patient. Made the process very easy and was great with answering any questions I had. Highly recommend 😎

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Very helpful, great follow up.

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5 stars goes to John our salesman. He was great to work with, was my partner’s first time buying a car and he did a great job explaining and helping us find/buy the car. Where my problem lies is with their service department. After driving the car home directly from purchase, we could hear the...

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Purchased a 2021 vehicle today. Jimmy Howard in sales was outstanding. He was informative, kind, and met my tough timeline. He went to bat for me. Highly recommend him. Eric who handled the paperwork also was very kind. Had a wonderful experience across the board. Keep up the good work!!!

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Great experience buying a car from Kyle

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Johnny Octagon (Ortegnon) was great!! Excited about our new Volvo.

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Dropp car for oil change. While car in service, I asked specialist to check if replacement of ac condenser on my car would be covered under warranty, I was charged diagnostic $170.00 .

Response from the owner Replied: Your WRITTEN Night Drop communication specifically noted to check AC. You agreed to the work in order to verify if there was warranty coverage in writing. Coverage cannot be confirmed without a diagnosis for cause.

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I was a first time customer to Betten Imports coming for service on my VW Golf. After arriving, I was greeted by Anderson who was very helpful, and provided me with expectations for the visit. He provided me updates, and gave me a quick run down on the results. His helpful interactions, and the...

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Stay away. Terrible service. Tried to buy a car from Volvo twice three years apart and they totally fumbled the sale each time. I put down a few thousand dollars to order a vehicle and two months went by and they still hadn't ordered the vehicle and tried to sell me on some other inventory. Do not...

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Great place to have your car worked on, and even better service! Anderson Anschutz is a really good guy, he helped me a ton on pricing!

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I purchased my tires, and they were able to install them the same day, as well as complete an alignment.

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Both VW service advisors were great. Frequent update texts and they were persistent in getting my car repaired. It had a weird random issue that took some troubleshooting but your techs got it figured out. I live closer to another VW dealer and choose to bring our cars to Betten. Thank you for the...

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John ortegon was awesome. Got me set up made sure the car had an oil change was cleaned detailed. The buying experience was easy and fast.

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John O did a great job showing the car and made everything go smoothly!!

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As soon as you purchase a vehicle they will ignore you. CHECK YOUR VEHICLE AND OIL DRAIN PLUG AFTER THEY SERVICE YOUR VEHICLE!!!!!!

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We believe Jimmy was an excellent man to work with. He was kind, informative, patent and honest. We’ll be back.

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BETTON IMPORTS MERCEDES SERVICE DEPARTMENT has a new service writer and it's the best addition in their department ! Wow wow wow what a change since last year. Danielle took very good care of me and went BEYOND my expectations. I usually (in the past) had to bring my vehicle back just after...

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BETTON IMPORTS MERCEDES SERVICE DEPARTMENT has a new service writer and it's the best addition in their department ! Wow wow wow what a change since last year. Danielle took very good care of me and went BEYOND my expectations. I usually (in the past) had to bring my vehicle back just after...

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Friendly sales staff with a bright and clean showroom.

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The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After inspecting my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be completely unnecessary.For example, they...

Response from the owner Replied: Logan, we are glad you enjoyed the waiting room. I am sorry there was miss communication with your check engine light. Mercedes-Benz has recommended maintenance to keep it running and performing as intended. It is a recommendation and if the work was done by an authorized Mercedes-Benz dealer we would have record of it.

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do not trust them or their service and make sure you check your oil drain plug after they service your vehicle!

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Jon is amazing, so knowledgeable, listened to all of the things we needed in the vehicle and lessened the pain of used car shopping! Go see Jon O!

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Much thanks to John Ortegon. He made my experience with Betten a very pleasant one. He made our process as smooth as possible. Very transparent with all details regarding my purchase and definitely went out of his way to accommodate all my needs. Thanks again John. Can’t say enough good things about...

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This place has gotten out of control. I just had my Mercedes Benz serviced here and dealt with Adam from the service department. They charged me $1500 to do back breaks, pads and rotors!!! Most places would do it for less than half that!!! And then the needed to order a trim piece for the exterior...

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Just recently bought a VW Arteon from here and it went very smoothly. Everyone was extremely helpful especially John Ortegon who sold me the car. Test drove it with me and was able to answer all the questions I had about it. Overall a great experience from this dealership!

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My wife and I worked with Brian Taylor to buy our 2024 VW Tiguan and he was wonderful to work with throughout the entire process. He knew his product and helped us to make the best decision for our needs. I would give him my highest recommendation. ⭐️⭐️⭐️⭐️⭐️ Honestly everyone we dealt with was...

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Thank you guys so much! The used car guys are amazing to work with. They got me into the truck quick and painless! I can’t thank the used car team enough for my dream truck! If you are in the market for a car go see Kyle.

Response from the owner Replied: Thanks SO much! We're thrilled you are so happy!! We agree, Kyle is top-notch!! Enjoy your new ride!!

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I bought my Mercedes in October and for the second time now the service department scheduled me for the wrong day. I live 45 minutes from the Dealership and whomever made the appointment for me made a mistake, this is the second time in 6 months. My opinion, terrible Customer Service, they act like...

Response from the owner Replied: We do apologize for your experience! It his highly unusual that a mistake like this would happen twice! It is certainly not the norm and unfortunate that your first experience in service was not up to par!

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Everything went as expected, friendly staff, work done quickly.

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Great service here

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Andy greets me by name and is very professional and courteous. He makes sure I am taken care of on a high level.

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Had a deal go sour at another dealership before coming here. The service here was better than any other dealership we've dealt with. We worked with John O. to buy a used car. The service was very satisfactory. He texted us throughout the week to let us know the car was still available and then when...

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Left 2 messages with the service department and they still to this very day have not called me back. They are about the most useless service department I have ever dealt with. I have had a much better experience with Audi than Volvo. Tell that service manager he sucks!! I will find an alternative...

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John Ortegon was so great! My husband spoke to him a week ago, about be on a look out for a great used Mercedes for our daughter. He called this week, with a lead that ticked all the boxes. So happy we have a great deal and a safe car for our daughter! We definitely will be a return customer. ...

Response from the owner Replied: We're thrilled you had a great experience! We look forward to helping you in the future!

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my wife and I bought a SUV from BETTEN MB and the service I will say is less than satisfactory, I've left 5 messages with the service department to which no one has called me back, I've now left messages with my salesman with no call back. we have two Audis and their service is heads and tails...

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VW Atlas taken in for EPC check engine light, paid them 400$ for diagnose fee they said fuel injector, when asked if they would stand 100% after their diagnose they said NO that if that doesn't solve miss fire they would give me discount on nxt service.

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Believe I spoke with Dan, possibly a sales manager? Great interaction with him!

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Thank you, Evan Guzniczak for the outstanding customer service and support.

Response from the owner Replied: We appreciate you taking the time to share your experience and are happy to hear of your satisfaction!!

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Great experience working with Kaden and Dan, vehical demo was professional and well explained very friendly team from sales, management to delivery. I would buy from them again. Good job guys.

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Terrible experience with Mercedes service. Brought my Mercedes in that is still under warranty due to it not starting and the engine light was on. Was told that it was due to it being cold and that I needed to keep it clean??? Was then charged a diagnostic fee for them to do absolutely nothing....

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