Cost, numerous contacts to approve work that was scheduled to be done, parts were not on hand for work scheduled to be done. Warning light for one of the things scheduled to be done, came on the next day we drove the car.
Response from the owner Replied: Dear Keith Dunham,Thank you for bringing your concerns to our attention regarding your recent service experience. As the Customer Service Representative at Betten Imports, I would like to sincerely apologize for the inconveniences you encountered during the approval process and the unavailability of parts for the scheduled work.We understand that having multiple contacts for approval can be frustrating, and we apologize for any confusion or delays it may have caused. We strive to streamline our processes to ensure efficient communication and a smooth experience for our valued customers.Regarding the parts not being on hand for the scheduled work, we deeply regret this oversight. We make every effort to have the necessary parts available to minimize any delays in completing the service. Rest assured, we take this matter seriously and will investigate what led to this situation to prevent any recurrence in the future.Furthermore, we are concerned to hear that a warning light related to the work you scheduled appeared shortly after driving the car. Our goal is to provide thorough and reliable service, and it is disheartening to learn that the issue was not fully resolved. We would like to rectify this matter promptly and ensure your complete satisfaction.To address your concerns comprehensively, I kindly request that you provide us with your contact information or call our dedicated customer service line at 616.475.9530. I will personally oversee the resolution process and ensure that all necessary steps are taken to address your specific situation.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback, as it helps us improve our services and provide a better experience for our customers.Sincerely,TylerCustomer Service RepresentativeBetten Imports