Staff was GREAT, but..... My washer fluid was empty the day after service, and was not filled during service. It makes me wonder what else was skipped during the service visit.

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Will was great to work with. Found the right vehicle for me.

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Car purchase negotiations are still a big pain in the arse. This VW purchase was much better than "the norm", but still a typical car purchase. It's no wonder the next generation will buy cars on the internet. I just don't understand why dealers need to squeeze a buyer to make a decent profit. Set a...

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This is the dealership that gives car salesmen a TERRIBLE reputation. Be weary of spending any money here, I would highly advise against it. The sells tactics the employee's here use are the text book intimidation, ask one million questions to manipulate and deceive and pressure pressure pressure....

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Good communication and explanation of service performed.

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I thought you still did the car wash with an appointment. People were great. The recall was done

Response from the owner Replied: Thank you for your feedback! Yes, a car wash should have been part of the service. We apologize for the oversight. At your convenience, we'll be happy to do that for you if you'd like to stop in. Again, we apologize and appreciate the opportunity to address your feedback.

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I am a customer service representative with Brenda Bouwmans state farm insurance and I just worked with Andi and he was very kinda and it was my pleasure to work with your team!

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I have not purchased a car from here yet, but wanted to express my appreciation for the top shelf customer service so far! John on 28th St. in GR has been diligently searching for something that meets my high expectations on a budget. Thank you ☺️

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Our third Volvo XC90 from Betten Imports. Have always had personable, efficient, helpful salespeople and service staff. John O was great😉

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Andy and the mechanics worked hard to find the reason why our low tire pressure light kept coming on.

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They took my car at the last minute for the 60,000 mile oil change and maintenance when I thought I would have to make another- appointment. Did it in record time. The guys are great!

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Will was great. He always replied very quickly and helped find me a great car that I love!

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Unpleasant Experience at Mercedes Benz DealershipI want to share an unfortunate experience I recently had at this dealership. Owning a GLS 450, we love Mercedes and went in to check out the new electric vehicles. I have to admit I don’t know enough of these vehicles and went in to learn.My visit was...

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Mark is awesome !! So helpful!

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My husband, Kevin, and I have never had a better experience buying a vehicle than the one we had at Betten Imports! We worked with Mark Maslonka for our purchase, and not only was he knowledgeable, kind, helpful, and everything you want in a sales professional during the transaction process, Mark...

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My car has never had issues until I took it to Betten Imports. Paid extra money to get their 70,000 mile recommended maintenance package and multi point inspection when my car had 69,000 miles on it in order to get everything set prior to Warranty expiring and since they did that “maintenance...

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John Ortegon was the best friend I never knew I needed! Sold me the car I was looking for at a great price, and drove away satisfied. Highly recommend

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Nice waiting area. No further issues with car. Tech was fairly quick with the repair.

Response from the owner Replied: Thank you Patrick! We care deeply about our customer waiting area, and love to provide snacks, coffee, tea, and water to ensure a level of comfort is met.Thank you for also shouting out that our Tech did quick repair with your vehicle, we also love to get our customers in and out as soon as possible, so they can get to their everyday life. We appreciate your review and please feel free to reach out if anything else changes.

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Stop by to pickup a rear windshield wiper arm ,, parts guy told me that they have a special tool to remove old washers so I ask Joel he said I take care of this for you,,

Response from the owner Replied: Thank you Larry for highlighting that our parts department and service advisor Joel were quick to assess the damage to your windshield wiper. We value customer satisfaction, and are happy to help you with your Mercedes-Benz vehicle needs.

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The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and...

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The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and...

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They claim, "Our team remains committed to providing exceptional service to all our customers". However, when presented with evidence that a problem remained after they serviced the car they proceeded to gaslight the customer. Their solution to their inability was to then tell the customer to go...

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Bought a new VW from Antonio and he was great to deal with throughout the process. I'd highly recommend going to him if you're interested in either a new or used car.

Response from the owner Replied: Dear Joe Senn,Thank you for sharing your wonderful experience at Betten Imports! We're thrilled to hear about your positive encounter with Antonio during your new VW purchase.Antonio takes pride in delivering excellent service, and we're glad his professionalism, helpfulness, and attentiveness made your car-buying journey smooth and enjoyable. We'll be sure to pass on your kind words to him.Your recommendation means a lot to us, and we're grateful for your trust in our team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to support you.Thank you once again for choosing Betten Imports. We appreciate your business and look forward to serving you in the future.Best regards,Betten Imports

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I bought a 2022 Atlas and had a great salesman. I bought extended maintenance contract at the time of sale. Issues with the radio and Bluetooth started right away. The service department would not fix the issue, which is a known issue. I had the vehicle there on four different occasions for this....

Response from the owner Replied: Dear Tim Berlin,Thank you for sharing your recent experience at Betten Imports. We apologize for the challenges you faced with your 2022 Atlas and the extended maintenance contract.We're sorry for the inconvenience caused by the radio and Bluetooth issues. We understand your frustration and disappointment in our service department's response. We're committed to addressing these concerns to improve our services.Regarding the refund request for the unused portion of the maintenance contract, we regret any disappointment this caused. We follow specific guidelines for refunds, and we apologize for any misunderstanding.Your feedback is valuable to us, and we're using it to learn and make necessary improvements. Thank you for giving us the opportunity to improve, and we hope to have a chance to better serve you in the future.Best regards,Betten Imports

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If you value your time and car you are better off going elsewhere. Betten returned our 2023 VW ID4 to us on multiple occasions with damage they caused that we had to point out to them. Our new service center is still finding parts that they damaged.

Response from the owner Replied: Dear Nicholas Moller,Thank you for sharing your experience with us. We value feedback from all our customers, as it helps us improve our services. We apologize for any inconvenience you may have faced during your interactions with our service center.After carefully reviewing the situation and taking into account the multiple occasions of reported damages, we believe it would be best for both parties to part ways amicably. We understand that we may not have met your expectations, and we want to ensure that you find a service center that better suits your needs.Our team remains committed to providing exceptional service to all our customers, and your feedback serves as an important reminder to continually improve our processes.If there are any remaining concerns you'd like us to address or any outstanding matters, please feel free to contact us at tkelly@bettenimports.com. We will do our best to assist you with the resolution.We wish you the best in finding a service center that meets your expectations and provides the level of service you deserve.Sincerely,Betten Imports

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Response from the owner Replied: Thank you Linda for the 5-Star review!

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100% professional and trustworthy100% satisfied with each and every visit

Response from the owner Replied: Dear Sarah,We greatly appreciate your positive feedback and your loyalty to Betten Imports! Thank you for taking the time to share your experience with us.It's fantastic to know that our commitment to delivering professional and trustworthy service has resonated with you. We're thrilled that each visit has met or exceeded your expectations, and we're honored to have earned your satisfaction.Your kind words motivate us to uphold the high standards we've set, and we're dedicated to continuously providing you with exceptional experiences. If you ever have any questions, suggestions, or if there's anything we can do to further enhance your visits, please don't hesitate to let us know.Thank you once again for choosing Betten Imports. We're excited to continue serving you and providing you with top-notch service.Best regards,Betten Imports

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My lease was coming to end and I was in the market for a new vehicle. I wasn't quite sure what I wanted as I have been loyal to Jeep Wranglers for the past 10 years or so. After test driving a Lincoln and a Toyota, I noticed a Volkswagen driving down the road and loved the look of it, so decided I...

Response from the owner Replied: Thank you so much for taking the time to share your experience, Bonnie! We're thrilled to hear about your journey in finding your new vehicle with us at Betten Imports. It's fantastic to know that our team, especially Will, was able to provide you with the guidance and support you needed during your transition from Jeep Wranglers to a Volkswagen Tiguan.We're delighted that Will's genuine approach and knowledge helped you feel comfortable throughout the process. It's great to hear that our video communication platform and the additional assistance we provided, such as sending photos and explaining features, made a positive impact on your experience.Congratulations on your decision to go with the 2021 Tiguan! We're honored to have you as part of the Betten Imports family, and we're here to support you whenever you need assistance or have any questions about your new vehicle. Your recommendation means the world to us, and we're excited to continue providing top-notch service to you. Enjoy your new Volkswagen Tiguan, and we look forward to serving you again in the future. Safe travels on the road ahead!

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Response from the owner Replied: Thank you for the 5-Star review Terry! We really appreciate your feedback and are glad we have met your expectations. If there is anything else we can do please don't be afraid to reach out.

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Kyle was fabulous! What a great experience to buy a vehicle from him. Easy smooth process. Everyone at Betten was a pleasure to work with.

Response from the owner Replied: Thank you, Donna, for sharing your feedback with us! We're delighted to hear about your positive experience with Kyle and the team at Betten Imports. Making your vehicle-buying process easy and smooth is always our goal, and we're thrilled that Kyle and our staff were able to provide you with such a fantastic experience.Your kind words mean a lot to us, and we appreciate your trust in our dealership. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy your new vehicle to the fullest. Safe travels and enjoy the road ahead!

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The service was on point and there was amazing communication on what was needed.

Response from the owner Replied: Thank you Julia!Your 5-star review means a lot to us, and recognizing the great service we provided to you shows that we have brought nothing but excellence to your experience here with us.If there is anything else that we can do, please don't be afraid to reach out to us with anything you may need in the future. Sincerely,Betten Imports

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I knew what I wanted going in and the dealership found the next best thing to an R-Line for me.

Response from the owner Replied: Thank you, Nicole, for sharing your review with us! We're glad to hear that our dealership was able to assist you in finding a vehicle that closely matches your preferences. Your satisfaction is important to us, and we're pleased that we could provide you with a positive experience.If you ever have any further questions or if there's anything else we can do for you, please feel free to reach out. We're here to ensure you're happy with your choice and to support you in any way we can. Enjoy your new vehicle, and we hope it brings you many enjoyable journeys!

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Very impressive customer service.Thank you

Response from the owner Replied: Appreciate your kind words, Vesna! Thank you for recognizing our customer service. If you have any further needs or inquiries, feel free to contact us anytime.

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Fantastic dealership. Had a wheel and tire issue with my car and Monique in service took care of everything. She managed the whole insurance claim from start to finish for me. Highly recommend.

Response from the owner Replied: Dear Erik,Thank you for taking the time to share your experience at our dealership! We're thrilled to hear that you had a fantastic visit and that Monique from our service team provided you with excellent assistance for your wheel and tire issue. We will make sure to pass on your kind words to her!At Betten Imports, customer satisfaction is our top priority, and we are delighted to know that we could resolve your concern promptly by managing the insurance claim on your behalf. It's great to have customers like you who appreciate our efforts.If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We value your feedback and are always here to help.Thank you once again for recommending us. We look forward to serving you again in the future!Best regards,Betten Imports

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Response from the owner Replied: Thank you Ling Nie, Your 5 star review is greatly appreciated! Please feel free to reach out if there is anything you might need.

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Response from the owner Replied: Dear Andrey,Thank you for taking the time to leave us a 5-star rating! We truly appreciate your feedback and support.At Betten Imports, we strive to provide excellent service to all our customers, and your positive review motivates us to keep up the good work.If you have any specific suggestions or experiences you'd like to share with us to make your future visits even better, please don't hesitate to let us know. We're here to listen and serve you better.Once again, thank you for choosing Betten Imports. We look forward to welcoming you back soon!Best regards,Betten Imports

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I had an excellent experience with Antonio Reeves at Betten Imports. He was professional, he was responsive with information and answers to questions, and he never pressured me in any way. The sales process end-to-end was excellent.

Response from the owner Replied: Dear Matt,Thank you for sharing your wonderful experience with us! We are thrilled to hear that Antonio Reeves provided you with exceptional service during your visit to Betten Imports.At Betten Imports, we take pride in our team of professionals, and it's rewarding to know that Antonio's responsiveness, knowledge, and no-pressure approach left a positive impression on you. We'll make sure to pass along your kind words to him!We believe in providing a seamless sales process from start to finish, and we're delighted to hear that you found it excellent. Your satisfaction is our utmost priority, and we're glad we could meet your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.Thank you once again for choosing Betten Imports!Best regards,Betten Imports

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Would not recommend. Went in to get dsg flush i called before i dropped it off guy said its going to cost under $350I ended up paying $374 its not the $25 bucks im worried about its not being honest and be lied to. Told them to remove the oil change reminder light and they said they did its still...

Response from the owner Replied: Dear Mike,Thank you for taking the time to share your feedback about your recent visit to our service center. We sincerely apologize for the inconvenience and negative experience you had, and we appreciate you bringing this matter to our attention.First and foremost, we apologize for the discrepancy in the cost of the DSG flush. Our team should have provided you with accurate pricing information, and we understand how frustrating it can be to receive unexpected charges. We'll review our communication processes to ensure this doesn't happen again in the future.Regarding the oil change reminder light and the grease marks, we are deeply sorry for the oversight. Our aim is to deliver top-notch service, and we clearly fell short of your expectations this time. Rest assured, we take your concerns seriously, and we'll investigate the matter to ensure that it doesn't happen again.We want to make this right for you. Please contact our service team at 616.301.2100 so that we can further discuss your concerns and find a suitable resolution. Your satisfaction is essential to us, and we want to regain your trust in our services.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope you will consider giving us another opportunity to provide you with the service you deserve.Best regards,Betten Imports

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Bought a Used Volkswagen Cross sport with still a full warranty and has a 2 year 24,000 mile added warranty. The day I bought June 29th I got it home and there was water in the head light. Call Betten they said this is NORMAL drive your car for 30 minutes and it will evaporate( I live 35 minutes...

Response from the owner Replied: Dear Jacquelyn,Thank you for bringing this matter to our attention. We apologize for any inconvenience you've experienced with the condensation issue in your Volkswagen Cross Sport's headlight. Your satisfaction is of the utmost importance to us, and we want to ensure that we address this concern promptly.It looks like your Volkswagen Cross Sport is currently here and our service team is currently working on fixing the condensation issue with your vehicle. We understand the frustration caused by the repeated occurrence of this problem, and we assure you that we are taking the necessary steps to resolve it thoroughly.Please know that we are committed to providing you with a reliable and worry-free driving experience with your Volkswagen. Our service manager and technicians are closely monitoring the situation to ensure that the issue is resolved effectively.If you have any other questions or concerns, please feel free to reach out to our service department at 616.301.2100 . We want to keep you informed throughout the process and ensure that you are completely satisfied with the resolution.Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this matter. Your loyalty as our customer is highly valued, and we are dedicated to providing you with the service you expect and deserve.Thank you for choosing Betten Imports. We look forward to returning your Volkswagen Cross Sport in excellent condition.Best regards,Betten Imports

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Response from the owner Replied: Thank you David Hamady for the 5-Star review! If there is anything else we can do for you please don't be afraid to reach out, we really appreciate your business with us.

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Response from the owner Replied: Thank you Hillary Erickson for the 5-Star Review! We value your feedback. If there is anything else we can do to satisfy you as a customer, please don't be afraid to let us know!

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Thanks to the Betten Imports team for making our recent car buying experience a good one. Greg, Dan, Kyle, and Caleb all helped make this recent purchase really smooth. Thanks again!

Response from the owner Replied: Thank you Mark VH! Really glad to hear that you had a great experience with the following employees. We will be sure to inform them of their great customer service. We value your feedback, and this doe not go unnoticed! Thank you for being apart of the Betten Imports Family.

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Response from the owner Replied: Thank you Anthony Williams for the 5-Star Review! It is very much appreciated, and we are glad you had a great experience with us.

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Good and fast service, really friendly and explained what was needed

Response from the owner Replied: Thank you Rod Martz for recognizing or fast and exceptional service here at Betten Imports. While it does take time we do appreciate when we can get things done in a timely manner! We value your incredible feedback and thank you for being apart of the Betten Imports family.

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Response from the owner Replied: Thank you for your positive 5-Star review William Bokhout. We are pleased to hear that you had a great experience with us and we value your feedback.

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Proud to have two of their cars (new) Volvos. Jason is service is outstanding, Mark the sales manager and James in sales areTop notch. I highly recommend.

Response from the owner Replied: Dear George Weiner,Thank you so much for taking the time to leave such a wonderful review! We greatly appreciate your kind words and are thrilled to hear that you are a proud owner of two new Volvos.We are extremely proud of our team, and it's fantastic to hear that Jason provided you with outstanding service. Our goal is to always deliver the best customer experience possible, and it's great to know that Mark, our sales manager, and James, our sales representative, were top-notch in assisting you throughout your car-buying journey.Your recommendation means a lot to us. We strive to ensure that every customer feels valued and satisfied with their experience at our dealership. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out.Once again, thank you for choosing our dealership and for sharing your positive experience. We truly appreciate your support.Best regards,Tyler KellyBetten Imports

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Response from the owner Replied: Thank you, Hajo Kopic, for leaving a five-star review! We appreciate your feedback and are delighted to hear about your positive experience. As a valued customer, your satisfaction is our top priority. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future.Best regards,Tyler Kelly Betten Imports

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Good people with good values!

Response from the owner Replied: Thank you, Ed Mealoy, for your five-star review! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. We strive to uphold good values and provide exceptional service to our customers. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future.Best regards,Tyler KellyBetten Imports

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Response from the owner Replied: Thank you, PR Kragt, for leaving a five-star review! We appreciate your feedback and are delighted to hear that you had a positive experience with us. Customer satisfaction is our priority, and we're glad that we were able to meet your expectations. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.Best regards,Tyler Kelly Betten Imports

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Great service! Friendly employees! Very helpful!

Response from the owner Replied: Thank you Mindy! We are so glad you had a great experience...thank you for sharing, we appreciate you business!

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Betten Imports sold me a car two years ago. I have had no service issues since. They have a great sales team and do an amazing job answering questions. Thank you so much for helping me get into my amazing car!

Response from the owner Replied: Thank you, Kennedi Mealoy, for your five-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It's fantastic to know that you've had no service issues with your car since your purchase. Our sales team takes pride in providing excellent customer service and ensuring that all your questions are answered. We're glad we could help you get into your amazing car and make your car-buying experience a great one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.Best regards,Tyler Kelly Betten Imports

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ease of scheduling, good customer service

Response from the owner Replied: Dear Judy,Thank you for taking the time to leave a review about our business. We appreciate your positive feedback regarding the ease of scheduling and our customer service. Providing a seamless scheduling experience and delivering excellent customer service are among our top priorities, so we're glad to hear that we met your expectations in these areas.Your feedback means a lot to us, and it motivates us to continue providing exceptional service to all our customers. If you have any further suggestions or comments, please feel free to share them with us. We're always looking for ways to improve and enhance our services.Once again, thank you for your review and for choosing our business. We look forward to serving you again in the future.Best regards,TylerBetten Imports

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James, Mark and Dominic made the process super easy and stress free. A great buying experience!

Response from the owner Replied: Dear Tony Barnes,We appreciate you taking the time to leave a review about your buying experience with our business. Thank you for your kind words and positive feedback. We're delighted to hear that James, Mark, and Dominic made the process super easy and stress-free for you.Providing a great buying experience is one of our main goals, and it's fantastic to know that our team members exceeded your expectations. We'll make sure to pass along your compliments to James, Mark, Dominic, and the rest of our team.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is important to us, and we value your continued support.Thank you for choosing our business, and we look forward to serving you again in the future.Warm regards,Tyler Betten Imports

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Response from the owner Replied: Dear Melissa Duric,We appreciate you taking the time to leave a review about our business. We're sorry to hear that your experience with us did not meet your expectations, resulting in a one-star rating. We take customer feedback seriously and would like to understand more about your concerns so that we can address them appropriately.If you could provide us with additional details about the specific issues you encountered, we would greatly appreciate it. Your feedback will help us identify areas for improvement and ensure that we deliver a better experience in the future.We value your feedback and the opportunity to make things right. Please feel free to reach out to our customer service team at (tkelly@bettenimports.com) so that we can discuss your concerns in more detail. We are committed to resolving any issues you may have encountered and regaining your trust.Thank you for bringing this matter to our attention, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely,TylerBetten Imports

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Timely.

Response from the owner Replied: Hi Derek Feen,Thank you for leaving a review for our business. We appreciate your feedback and are pleased to hear that our service was timely during your visit. Timeliness is a crucial aspect of our operations, and we're glad we could meet your expectations in this regard.We value your patronage and hope to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Betten Imports

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First visit to the service department. Great service, comfortable waiting area.

Response from the owner Replied: Hi Eric Edwards,Thank you for your kind review and for choosing our service department for your first visit. We're thrilled to hear that you had a great experience and found our service to be excellent. We take pride in providing top-notch customer service and ensuring our guests feel comfortable while waiting.If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!Best regards,Betten Imports

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Love the shuttle.ease of scheduling.

Response from the owner Replied: Thank you so much, Lisa, for your wonderful review! We're thrilled to hear that you loved our shuttle service and found it easy to schedule. Providing a convenient and hassle-free experience is our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! ⭐⭐⭐⭐⭐

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Response from the owner Replied: Dear Bryan Burke,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're delighted to hear that you had a great experience with us. Providing excellent service and ensuring customer satisfaction are our top priorities, and we're glad that we met your expectations.We truly value your feedback and support. If there's anything else we can assist you with or if you have any further comments to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing Betten Imports. We look forward to continuing to provide you with outstanding service in the future.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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My experience buying a Golf GTI from Will Swets was one I will always remember. I found this awesome car by Googling VW Golf GTI on Sunday, 5/21. Immediately on Monday morning, I receive an email from Will asking when I would like to come in for a test drive. Will stayed late on Monday so I could...

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Car pick up and drop off was super convenient. Staff was super friendly and helpful with my questions.

Response from the owner Replied: Dear Joel Peterson,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you had a great experience with our car pick-up and drop-off service. Convenience and customer satisfaction are our top priorities, and we're glad to know that our staff provided you with friendly and helpful assistance.We truly value your feedback and appreciate your support. If there's anything else we can assist you with or if you have any further comments to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing Betten Imports. We look forward to continuing to provide you with excellent service in the future.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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For two days I have been trying to reach someone in Mercedes service and no one answers and no one calls back. Operator keeps saying they are busy. Guess what? I am busy too! Horrible service! I will drive to Lansing before I let them touch my cars again.

Response from the owner Replied: Dear R&T None,Thank you for taking the time to share your experience with us. I apologize for the difficulties you encountered while trying to reach our Mercedes service department. As the Customer Service Representative at Betten Imports, I understand the importance of efficient and responsive communication, and I'm sorry that we fell short of your expectations.We deeply regret any inconvenience caused by the unavailability of our staff and the lack of callbacks. Your frustration is understandable, and I assure you that we are committed to improving our service and addressing this issue promptly.I would like to personally assist you with your concerns and ensure that they are addressed satisfactorily. Kindly reach out to me directly at 616-475-9530 or provide me with the best time to contact you. I would be grateful for the opportunity to discuss your experience in detail and find a suitable resolution.Once again, I apologize for the inconvenience you faced, and I appreciate your understanding and patience. Your feedback is valuable to us as we continuously strive to enhance our customer service.Warm regards,TylerCustomer Service RepresentativeBetten Imports

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Cost, numerous contacts to approve work that was scheduled to be done, parts were not on hand for work scheduled to be done. Warning light for one of the things scheduled to be done, came on the next day we drove the car.

Response from the owner Replied: Dear Keith Dunham,Thank you for bringing your concerns to our attention regarding your recent service experience. As the Customer Service Representative at Betten Imports, I would like to sincerely apologize for the inconveniences you encountered during the approval process and the unavailability of parts for the scheduled work.We understand that having multiple contacts for approval can be frustrating, and we apologize for any confusion or delays it may have caused. We strive to streamline our processes to ensure efficient communication and a smooth experience for our valued customers.Regarding the parts not being on hand for the scheduled work, we deeply regret this oversight. We make every effort to have the necessary parts available to minimize any delays in completing the service. Rest assured, we take this matter seriously and will investigate what led to this situation to prevent any recurrence in the future.Furthermore, we are concerned to hear that a warning light related to the work you scheduled appeared shortly after driving the car. Our goal is to provide thorough and reliable service, and it is disheartening to learn that the issue was not fully resolved. We would like to rectify this matter promptly and ensure your complete satisfaction.To address your concerns comprehensively, I kindly request that you provide us with your contact information or call our dedicated customer service line at 616.475.9530. I will personally oversee the resolution process and ensure that all necessary steps are taken to address your specific situation.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback, as it helps us improve our services and provide a better experience for our customers.Sincerely,TylerCustomer Service RepresentativeBetten Imports

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Great experience with Mark!So helpful and patient!

Response from the owner Replied: Dear Laurie Gardner,Thank you for sharing your positive experience with Mark at our dealership. We greatly appreciate your kind words and the 5-star rating you awarded us.Mark takes pride in delivering exceptional customer service, and we are delighted to hear that he was helpful and patient during your visit. We will make sure to pass on your appreciation to him for his outstanding assistance.If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We are committed to providing continued excellent service to our valued customers like yourself.Once again, thank you for your feedback and for choosing our dealership. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten Imports616.475.9530

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Response from the owner Replied: Dear Lynn Rottschafer,Thank you for taking the time to leave a review. We appreciate your feedback and the time you've taken to provide us with your thoughts.We noticed that you rated us with 3 stars, and we value your honest evaluation. We strive to provide exceptional service to all of our customers, and we would be interested to hear more about your experience and how we can improve. If you would be willing to share further details or suggestions, please feel free to contact us at your convenience.We are committed to continually enhancing our services, and your input is invaluable in helping us achieve that goal. Thank you for choosing our business, and we hope to have the opportunity to better serve you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Mark is great. Very helpful.Wonderful customer service.

Response from the owner Replied: Dear Bobbie Cingan,Thank you for leaving a review and sharing your positive experience with Mark. We appreciate your feedback and the 5-star rating you awarded us.We are delighted to hear that Mark provided you with excellent customer service and was very helpful during your interaction. We take pride in delivering exceptional experiences to our customers, and it's rewarding to know that Mark's efforts contributed to your satisfaction.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Dan Wilson,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.As the Customer Service Representative at Betten Imports, I'm thrilled to hear that you had a great experience with our team. Providing excellent customer service is our top priority, and it's gratifying to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Tina Conner Wellman,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.Your satisfaction is our top priority, and we are thrilled to hear that you had a great experience with us. Delivering excellent customer service is what we strive for, and it's rewarding to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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LOVE MY NEW TIRES!heart betten importsMostly user error on my part

Response from the owner Replied: Dear Catherine Kriegbaum,Thank you for leaving a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you love your new tires! Providing high-quality products and ensuring customer satisfaction are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your honesty in acknowledging that any issues may have been due to user error. If you ever have any questions or need assistance with your tires or any other aspect of our service, please don't hesitate to reach out. We are always here to help.Thank you for choosing Betten Imports. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Dianne Longoroa,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.Your satisfaction is important to us, and we're glad to hear that you had a positive experience. We strive to provide exceptional service to all our customers, and it's wonderful to know that we met your expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Thank You for your feedback! We appreciate you!

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This was a difficult service - VW software upgrade and the first one done on ID.4 models. Betten staff did a good job and took the time to do it correctly.

Response from the owner Replied: Thank you! We appreciate your insight and recognition of the task at hand!

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Service quality is at Kia level. Salesmen are cold. Wish there was another Mercedes dealer in town

Response from the owner Replied: Dear Donovan SRK,Thank you for providing feedback on your recent experience. We value all customer feedback and take it seriously.We understand that you rated our service quality at a Kia level, and we apologize if your experience did not meet your expectations. We strive to deliver exceptional service to all our customers, and we regret that we fell short in your case.We would appreciate the opportunity to understand more about your specific concerns and address them directly. Please reach out to us at your earliest convenience, either by phone at 616-475-9530 or by email at tkelly@bettenimports.com. We are committed to resolving any issues and ensuring your satisfaction.Thank you for bringing this matter to our attention. We genuinely value your feedback and hope to have the chance to make it right.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Bought a vehicle. Everything is great with it so far. The people we talked to were nice. Car was ready when we got there. Minimal buzzards circling. Probably because I don't look like I can afford a Mercedes. Thats fair though. I do look like a dirtbag.

Response from the owner Replied: Doug, thank you for taking the time to leave a review. We appreciate you and your business. We look forward to seeing you in the future.

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Will edit if next experience is better

Response from the owner Replied: We'd love to address your experience, but without more information we cannot find record of your transaction. Please contact us so we can remedy any concerns!

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Great people work at Betten Imports! They have a culture of service, and kindness. I drive an Audi and was traveling a long distance when my tire pressure light went off. The service department, even though it was closing time filled my tires and gave me directions and advice on how to get safely...

Response from the owner Replied: Thank you! We strive to make your experience outstanding!

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I would give this place ZERO stars if google did not make the minimum rating one star. This dealership is a SCAM. This has been public knowledge for years but unfortunately with limited dealerships in West Michigan, you don't have many options. If you care about a high quality vehicle, honesty and...

Response from the owner Replied: Posting multiple reviews for a business with whom you have no personal experience with is against Google review policy. We have reported this as harassment to the arbitrators.

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Response from the owner Replied: Thank you for taking the time to provide a rating! We appreciate your business!

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My A/C is not working. I still have warranty on the car. They checked it and said there is no way of knowing if it’s bad because it’s cold outside???? They said lines are good and it has Freon. Me who is not even a certified mechanic could figure out what’s wrong. The A/C compressor doesn’t kick in...

Response from the owner Replied: Dear Hasib Mujic,Thank you for bringing this matter to our attention and sharing your experience. We apologize for any inconvenience you may have faced regarding your A/C concerns.We understand your frustration with the diagnosis process and the fact that the A/C compressor is not kicking in. We strive to provide accurate and timely service to all our customers, and it seems that we did not meet your expectations in this case. We apologize for any miscommunication or inconvenience caused during your visit.Regarding the diagnostic fee, we apologize for any confusion. If your vehicle is still under warranty and the A/C issue is covered, we should not have charged you for the diagnostic. We appreciate you bringing this to our attention, and we will review our processes to ensure this does not happen again in the future.We would like to make things right for you. Please contact our customer service line at 616-475-9530, or email us at tkelly@bettenimports.com , so we can discuss your situation further and find a resolution that satisfies you. Your satisfaction is important to us, and we want to ensure your A/C issue is addressed properly.Again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the level of service you deserve.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Adam Glassner,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're delighted to hear that you had a great experience with our dealership. Providing exceptional service and exceeding customer expectations are our top priorities, and it's gratifying to know that we achieved that with you.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Great explanation and use of waranty

Response from the owner Replied: Dear Sokol Kajolli,Thank you for leaving a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you had a great experience with us, specifically with the explanation and utilization of the warranty. Providing clear and comprehensive explanations, as well as assisting our customers with their warranty claims, is important to us. We're glad to know that we met your expectations in this regard.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Chris Zaiser,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.Your support as a valued customer and your positive experiences with our dealership mean a lot to us. We strive to provide exceptional service and ensure that every interaction leaves our customers satisfied.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing our business. We look forward to continuing to meet your expectations in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Justin Smith,Thank you for taking the time to leave a review. We appreciate your feedback.We noticed that you rated us with 3 stars, and we would like to learn more about your experience to better understand how we can improve. Your satisfaction is important to us, and we value your input.If you're willing, please reach out to us at 616-475-9530 or tkelly@bettenimports.com to provide us with more details about your visit. We want to address any concerns or issues you may have had and work towards a resolution.Thank you for choosing our business, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Terrible service!

Response from the owner Replied: Dear Lady Fantastic,Thank you for sharing your feedback. We apologize for any negative experience you may have had with our service.We take customer satisfaction seriously, and we would like to learn more about the specifics of your visit to understand how we can improve. Your feedback is valuable to us in identifying areas where we may have fallen short.Please reach out to us at 616-475-9530 or tkelly@bettenimports.com so we can address your concerns directly and work towards a resolution. We are committed to providing excellent service and want to ensure your satisfaction.Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to make it right.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Will was great at communicating to us, and understanding our needs.

Response from the owner Replied: Dear Jenna DePlonty,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that Will provided excellent communication and understood your needs. Delivering exceptional service and meeting our customers' expectations are our top priorities, and it's gratifying to know that we achieved that with you.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you once again for choosing our business. We look forward to serving you in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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High service costs.

Response from the owner Replied: Dear Steven Huntoon,Thank you for taking the time to leave a review. We appreciate your feedback.We noticed that you rated us with 4 stars and mentioned concerns about high service costs. We understand that affordability is important to our customers, and we apologize if you felt our pricing was higher than expected.At Betten Imports, we strive to offer competitive pricing while maintaining the highest standards of service quality. We continuously evaluate our pricing to ensure it reflects the value we provide. Your feedback is valuable to us, and we will take it into consideration as we review our pricing structure.If there's anything specific you would like to discuss regarding the service costs or if you have any further feedback to share, please don't hesitate to reach out to us at 616-475-9530 or tkelly@bettenimports.com. We are committed to addressing your concerns and ensuring your satisfaction.Thank you for bringing this matter to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Response from the owner Replied: Dear Hannah Naqvi,Thank you for leaving a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're thrilled to hear that you had a great experience with us. Customer satisfaction is our top priority, and it's always gratifying to know that we have met or exceeded our customers' expectations.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing our business. We look forward to continuing to provide you with excellent service in the future.Best regards,TylerCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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It saddens me to report that my experience with Betten started out great in 2018, so much so that I bought a second vehicle from them in 2020, but it’s been downhill from there.Most recently, my four and a half year old XC90, that I meticulously maintain and serviced with Betten religiously, left me...

Response from the owner Replied: Dear Chris Sheldon,Thank you for sharing your feedback about your recent experiences with Betten. We apologize for any inconveniences or frustrations you have encountered, and we appreciate you bringing these matters to our attention.We understand the importance of timely and efficient service, especially when it comes to warranty repairs. It is regrettable that we were unable to address the issues with your vehicle promptly and provide clear communication regarding the warranty coverage.We take your concerns seriously and would like to investigate further to better understand what happened during your interactions with our service team. We kindly request that you contact us at 616-475-9530 or tkelly@bettenimports.com so we can gather more information and work towards a resolution.Please know that your satisfaction as a customer is important to us, and we genuinely want to make things right. We apologize for any disappointment or frustration you have experienced and assure you that we will take your feedback into account to improve our services moving forward.Thank you for your patience and understanding. We look forward to the opportunity to address your concerns and regain your trust.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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It saddens me to report that my experience with Betten started out great in 2018, so much so that I bought a second vehicle from them in 2020, but it’s been downhill from there. Most recently, my four and a half year old XC90, that I meticulously maintain and serviced with Betten, left me broke...

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There is a crystal clear lack of comprehension in the service department at Betten Imports which has become a recurring issue. Additional it seems to plague another one of your services departments. Ryan was told on the phone and in person not to change the oil until he confirmed it was covered...

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It saddens me to report that my experience with Betten started out great in 2018, so much so that I bought a second vehicle from them in 2020, but it's been downhill from there.Most recently, my four and a half year old XC90, that I meticulously maintain and serviced with Betten, left me broke down...

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I had a great customer service experience. Josh Betten was extraordinary. He was very attentive, detailed oriented, with always a great attitude and a smile. This made my experience very pleasant.

Response from the owner Replied: Dear Guillermo Cisneros,Thank you for taking the time to leave a positive review. We greatly appreciate your feedback and the 5-star rating you awarded us.We're delighted to hear that you had a great customer service experience with Josh Betten. Providing exceptional service and ensuring our customers' satisfaction are our top priorities. We are proud to have team members like Josh who go above and beyond to deliver attentive and detailed-oriented service with a positive attitude.We will make sure to pass along your kind words to Josh and acknowledge his outstanding efforts. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We are always here to serve you.Thank you for choosing our business. We look forward to continuing to provide you with excellent service in the future.Best regards,Tyler KellyCustomer Service RepresentativeBetten ImportsContact: 616-475-9530

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Easy to get appointment and the shuttle service was great

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Terrible!! Been calling 2 days in a row to get service dept and nobody ever picks up or calls back. Would def not take any care to get worked on here or do any kind of business with these clowns. Pathetic.

Response from the owner Replied: Mike, apologies for your difficulty in reaching us. We've had some phone issues which have been resolved. Please reach back out to us so we can get you scheduled for service. Thank you for letting us know-

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I want to give thanks to Betten Imports best customer service experience I’ve encountered I went to trade in my 2013 Lincoln MKZ met with Kyle he help me he was very nice and professional easy to work with with trade I was able to pay my car off and get 2017 Audi Q5 sport financing went smoothly...

Response from the owner Replied: Nacyrima, thank you for the great review! We are so pleased you had a great experience with Kyle, we'll be sure and let him know!

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Response from the owner Replied: David, thank you for the 5 star review, we appreciate it!

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Excellent customer service and good transparency when diagnosing the problem.

Response from the owner Replied: Kevin, thank you for the 5 star review, we're pleased you had a great experience!

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Friendly customer service and the service was completed in a timely manner

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Response from the owner Replied: Christy, appreciate the great review, thanks for sharing your experience!

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Non of any people in this dealership sale department will welcome you said hi to you.

Response from the owner Replied: Ashlee, we apologize you had a less than stellar experience. We take pride in promptly greeting all our customers, and would welcome another opportunity. Thanks for letting us know-

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Once you buy the car don't expect anything else. Rude salesmen, service is crap, overall a very disappointing experience with my first Mercedes. Sadly, it will be my last.I had a Lincoln before this one and service was top notch. If this car needs service it's a pain to get a loaner, they charge for...

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Great service, especially the shuttle.

Response from the owner Replied: Kristen, appreciate the great review, we're so glad you could use the shuttle, a very popular benefit here! See you next time!

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I have given this dealership service many chances to improve and every single time I bring my Mercedes SUV in for service I have to RETURN because they didnt fix the problem or they made the situation worse.  The worst part  is that I communicate now with the service manager and the man can't ever...

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Response from the owner Replied: Andy-Thank you for the great review. We appreciate you business!

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Excellent group of people! best new car purchase experience I have ever had!

Response from the owner Replied: Charles, thank you for the fantastic review, so pleased you had a great experience... We'll be sure and let our sales team know, we appreciate your business!

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Convenient, super friendly, easy, relatively quick. Nice waiting area too.

Response from the owner Replied: Nate, thank you for the kind review, we appreciate your patronage!

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Response from the owner Replied: Pat, thank you for the super review, we're glad you had a 5 star experience!

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Team was prompt, courteous and very helpful in dealing with a flat tire.

Response from the owner Replied: Dan, thank you the great review- We're so glad we could help with your flat tire and get you back on the road!

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Had a wonderful experience bringing a company owned vehicle here with a major engine issue that was able to be quickly repaired the same day!

Response from the owner Replied: Emma, we appreciate your great review, and we are very pleased we could resolve your issue so quickly!

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The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After inspecting my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be completely unnecessary.For example, they...

Response from the owner Replied: Logan, we are glad you enjoyed the waiting room. I am sorry there was miss communication with your check engine light. Mercedes-Benz has recommended maintenance to keep it running and performing as intended. It is a recommendation and if the work was done by an authorized Mercedes-Benz dealer we would have record of it.

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Mercedes Service:I’ve been a regular customer for years and for the first time ever I found myself in an uncomfortable customer service situation. I expected to leave with a sour taste in my mouth, but then Brooke, one of the Mercedes service representatives stepped in and saved the day and treated...

Response from the owner Replied: Craig, thank you for the super review.. We'll be sure and let Brooke know she made your day better...we appreciate your business!

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The customer service here is unmatched. Ryan is great

Response from the owner Replied: Vittoria, we're so glad you had a great experience in our service dept. We'll be sure and let Ryan know to keep up the good work-

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Response from the owner Replied: John-we appreciate the great review, and are pleased you had a 5 star experience!

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By far the best VW dealership in West MI. Ryan in service department was awesome and showed a clear knowledge and enthusiasm for VW's. Will in sales got me into my GTI and he was fantastic to work with. Bonus points for this location being the only one that did not stall my car in front of me. The...

Response from the owner Replied: Spencer- Thank you for the fantastic review, we're so pleased you have had a super experience buying and servicing you vehicle here. We'll let Ryan to keep up the good work.

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Was hearing a rubbing sound coming from from tend of Passat. Took in, they checked it and said no mechanical problems, it might be the tires although no noticeable problems. Had them rotate the tires and will evaluate the results.

Response from the owner Replied: William, thank you for the review, we glad you had a great experience in our service department...we appreciate you business!

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Mark was very knowledgeable with the entire purchase process from start to finish. Upon pick up he sat in the vehicle with me and explained every single feature of the vehicle one by one with me so I understood how the car operates. It was a fantastic overall experience working with Mark. Highly...

Response from the owner Replied: Brittany, we are so pleased you had such a great experience with Mark- We'll be sure and let him know how pleased you are! Thank you for your business and the great review, welcome to Volvo!

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I was worried seeing a lot of negative reviews on Betten Imports but being the only Mercedes-Benz dealership and service in town, I took my AMG in for the convenience. I've been there 4 times and the last 2 times, I've had Brooke as my service advisor. She was very engaging and understanding of the...

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Todd in parts is absolutely awesome. Great advice for my beetle.

Response from the owner Replied: Thank you Steph for the 5 star review! We'll let Todd know how pleased you were in our parts dept...appreciate your business

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I printed the coupon from the Betten web site for an oil change, for $95.95. When I arrived, I saw a sign on the express counter for $89.95, but was told that was obsolete. After the oil change was completed, I was told my coupon only covered 5 quarts of oil, and I was charged for an additional...

Response from the owner Replied: Roger, we're sorry for the coupon confusion, and have corrected that issue. Apologies we did not reset your dash, please stop by so we may complete that task.

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Great and swift experience.

Response from the owner Replied: Thank you Franko! We appreciate your business-

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Helpful service personnel who were able to answer my questions in a satisfactory manner.

Response from the owner Replied: Thank you Kevin! We appreciate your business and 5 star review-

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Great customer service!

Response from the owner Replied: Therese, thank you for the great review, we're so glad you had a 5 star experience!

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I would give a 5, but almost every time I get my car back the sensors aren't reset. The tire pressure reader is always going off, or the check oil light is never reset. Would love to give 5 stars, but its just a quick check that never seems to get done.

Response from the owner Replied: Mr. McGraw you are absolutely correct! This should be done and we apologize you've experienced this frustration. Thank you for your feedback as we use it to better train and inspect the expected results!

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All the employees are so polite. The estimate of wait times is accurate.

Response from the owner Replied: Carolyn, thank you for the super review, we are fortunate to have a great staff. We'll let them know to keep up the good works-

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The work was completed as promised. Also the outside of my vehicle was filthy when I arrived, and it was sparkling clean after they finished the work- very nice surprise!

Response from the owner Replied: Sharon, thank you for the great review. We are very pleased you had a great experience in our service dept...Stop by anytime for a complementary wash on us!

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Good customer service. Thank you :)

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Josh in express service is awesome! He got me in and out in my GTI for winter tires just in time before the snow storm. Thank you so much Josh for your fast and friendly service. I know I can always count on you to take care of me!

Response from the owner Replied: Thanks so much for your feedback! We appreciate you!

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Response from the owner Replied: We love hearing these stories! Thank you for taking the time to provide feedback!

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Betten Imports from Sales to Finance to Service has been the best experience we have had with a dealership.

Response from the owner Replied: Thank you so much for the feedback! We strive to satisfy you at every step of your automotive experience! We appreciate your business!

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Overall customer service was great! Everyone there was helpful. From going through models and pricing to the features and keeping us updated on the delivery. They made it easy. Even when we needed to add a bumperdillo to our Atlas. Easy and nice. Didn't feel like we were being pushed around like...

Response from the owner Replied: We're happy to hear you had a good experience! Thanks for your input and your business!!

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Will was super supportive and informative. He was spirited and enthusiastic about VW in general and answered allll of my questions (there were a lot). He really knew his stuff and I felt like he was really trying to help me find something that worked for me and made the most sense. Dominic in...

Response from the owner Replied: Will and Dom are two of the best! We appreciate you taking the time to share your experience! Thank you!

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Very knowledgeable and professional staff handled my issues with care

Response from the owner Replied: Good to hear! Thanks for your time and your business!

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Response from the owner Replied: Thank you!

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Fantastic service and I love my new car! The sales team was very knowledgeable, friendly and professional. I would come back again and would be happy to send friends and family their way! Wonderful experience

Response from the owner Replied: Marcia, thank you for the great review! We aim for a professional and positive experience every time you visit.... We'll be sure and let the Volvo team know you're happy! Enjoy showing off your new Volvo! We'll see you for service :)

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Mark is amazing! New VolvoXC60 is gorgeous!

Response from the owner Replied: Elizabeth, congratulations on your new Volvo, we're so glad you had a great experience! We'll let Mark and his team know you were very pleased. Thank you for the review, see you for service:)

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