Yelp Review
- August 05, 2020
I normally tend not to write any bad reviews.I used to think those bad reviews were from their competing dealerships.I used to have great thoughts and experiences with Mercedes.Not anymore.Hey here's the thing- if you want to win the business, you need to treat your clients fairly, politely and...
Yelp Review
- August 04, 2020
I am looking for a new Mercedes and this dealership by far had the best customer service. They paid attention to detail and let me look around the lot without pressure. I am very impressed with their professionalism.Thanks.
Yelp Review
- August 03, 2020
4 different diagnoses for a defective part, the final explanation being that it was somehow my fault. Expensive, terrible service.
Yelp Review
- July 20, 2020
TLDR; Did you know that when your Mercedes is sitting after driving hundreds of miles that you have to jump it if you let it sit longer than 2 days? That's what Frank Lemus told me after my 2015 GLA with ~66K miles on it failed to start. With a straight face, he said that it's normal and that there...
Yelp Review
- June 19, 2020
It is both convenient and inconvenient to bring my car here for service. For starter, they dont allow people to leave their car overnight, which makes sense given that its in SF with limited space. Second, often time they run out of the loaner car. However since I live in downtown and its 1 mile...
Yelp Review
- June 09, 2020
Bill Scott has helped me pick the best car for my needs at the best rate and has gone above and beyond many times to ensure I'm happy and taken care of. I've been driving a smart for... 6 years and Ive LOVED them both. I am so grateful to have Bill on my team, I fully trust him. Felipe has also been...
Yelp Review
- June 08, 2020
DON'T VISIT THERE!DO NOT VISIT, DO NOT BOOK APPOINTMENT WITH Andy Liang! The most disgusting, terrible customer experience I've ever had. Andy Liang was the sales rep for our appointment. I was super excited to get my very first car, and thought this would be a very helpful informal appointment, but...
Yelp Review
- June 08, 2020
I want to say that your after-sales service technicians are very irresponsible. My car is a used car that I just bought at CarMax. While driving, I heard a continuous abnormal noise in the engine compartment. The warranty period of my car in Mercedes-Benz is until the end of June this year. So I...
Google Review
- May 22, 2020
Horrible. All employees walking around with mask pulled down to chin or nose out of mask. No concern for guests during important reopening measures. Poor management. No concern for safety. Only do bare minimum of requirements to reopen. Very difficult staff. Go to MB of Marin. 200% better quality...
Yelp Review
- April 21, 2020
I normally don't write bad reviews but felt like this was much needed after such an unsatisfactory job. I took my car here to fix an air bag recall. Although it was free of charge, other parts of my car that were not previously damaged are now damaged. Parts of my interior that I'm assuming had to...
Google Review
- April 13, 2020
(Translated by Google) No good cervicio I went to buy an adapter for my car I what happened I burned a horn I returned I was told k medarian my refoun by a cheke by mail I never arrived when I went to the manager or sikiera avia I miss nothing that ravia (Original)No ay buen cervicio yo fui a...
Google Review
- April 08, 2020
Short Version: Purchased CPO E-Class Sedan. Overall good experience. Pricing is extremely competitive. Pre-Sales is 5 star rating. Post sales is below average - 2 stars. But considering other Bay Area Mercedes Dealerships, this is typical I guess. I highly recommend to buy from SF Benz for their...
Response from the owner Replied: Dear Varun,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- April 08, 2020
No ay buen cervicio yo fui a comfrar in adapter para mi carro I lo que pas me quemo una bocina lo regrese me dijeron k medarian mi refoun por un cheke por correo I nunca lleg.i cuando fui aver k pasava.el gerente ni sikiera avia echo nada que ravia
Google Review
- March 29, 2020
Mercedes has always been the best of the best
Google Review
- March 29, 2020
I was looking to renew my car lease. As its due I one month.I saw a car that I like on the website I called and check pricing. After we agree on price the car was delivered to my house in 2 hours.Great service highly recommend! I will come back in 3 years thank Mike and Katerina!
Yelp Review
- March 26, 2020
I was looking to renew my car lease. As it's due In one month.I saw a car that I like on the website I called and check pricing. After we agree on price the car was delivered to my house in 2 hours.Great service highly recommend! I will come back in 3 years thank you Mike and Katerina!
Des O. Replied: Dear Gal,Thank you for your business and sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- March 20, 2020
Absolutely terrible. I have been a customer in Marin. I live in SF so I had to deal with them but Marin customer service is amazing. SF Benz just continued to lie to me and play me for $. Meanwhile, the car was under warranty and Marin stated it was covered so just tow the car to Marin. I had to...
Google Review
- March 02, 2020
If you want to get taken for a ride, wrong and wrong again , especially service area which your car NEW and preowned must pass thru
Google Review
- March 02, 2020
Evidently the owner or manager do not respond unless you give them a 5 star review.
Yelp Review
- February 28, 2020
Stay away from this place, you can go test drive and ... but don't buy/lease from them. They rip you off, they are not legit with their financial part, don't fall for what they promise verbally, cause it won't happen, learnt my lesson after leasing few cars from them, thumbs down big time.
Google Review
- February 26, 2020
Every so often I encounter a situation where I am so offended by unscrupulous business practices that I am compelled to share the experience. I was considering purchasing a Mercedes Benz G-63 AMG and called and spoke to a very mild mannered and polite salesperson by the name of Ron. Ron explained to...
Yelp Review
- February 25, 2020
I had the worst customer service experience of my life at this dealership.We were so excited.We accommodated the dealership's appointment date and time for a test drive... but after waiting, we were greeted with such rudeness that we walked out without test driving. We don't want a relationship with...
Google Review
- February 20, 2020
I was waiting for a test drive, and they sold the car out from underneath me, then kept spamming me for months afterwards. Screw them.
Google Review
- February 20, 2020
Had the worst sales experience today. The sales lady said there was another customer who was test driving the car and meanwhile started taking down all my information on the computer. I didnt mind cause I was really interested in the car. Then she asked me to sign the papers and I asked why, I was...
Yelp Review
- February 20, 2020
Had the worst sales experience today. The sales lady said there was another customer who was test driving the car and meanwhile started taking down all my information on the computer. I didn't mind cause I was really interested in the car. Then she asked me to sign the papers and I asked why, I was...
Google Review
- February 19, 2020
Always superb.
Response from the owner Replied: Dear Barb,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- February 19, 2020
Response from the owner Replied: Dear Mirna,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- February 18, 2020
I recently purchased a 99 c43 AMG that Im really excited about. Yeah I could order parts online, but I thought it would be cool to talk with a professional in person. From the moment I pulled into the parking lot I was met with a hostile, what do you want attitude from the attendants there, until I...
Response from the owner Replied: Dear Martin,We apologize for your experience, not what we are about, would love to hear more of the details if you wish to directly message us. Thank you
Yelp Review
- February 18, 2020
Seemingly impossible to get any time or attention from this location. It is like they have been taken over by the DMV. Really very sad. And a huge contrast from Au*i.Every phone call leads to phone trees and no one in and unreturned calls. And for that, they want to charge you even a premium over...
Google Review
- February 18, 2020
A very high service and straightforward place to buy a car. Lauren is my favorite sales rep! And the service department - they make you feel special.
Response from the owner Replied: Dear ibu,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Lauren and our staff here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- February 17, 2020
Yelp Review
- February 15, 2020
I am very disappointed in this location! And I know this is why I drive all the way to Stevens Creek to get my car service instead of SF even though I purchased this car here and live here it's because the service sucks! Carmax has way better customer service than this and I mean 100% more. When I...
Google Review
- February 14, 2020
Google Review
- February 14, 2020
Purchased CPO E-Class Sedan. Overall great experience and will continue to do more business here. Pricing is very reasonable and blows the completion out of the water. Inventory selection is reasonable. Cars are typically low mileage and well taken care off. Thank you Fernando Leiva for your help...
Response from the owner Replied: Dear Varun,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- February 13, 2020
If you want to get taken for a ride, wrong and wrong again
Google Review
- February 13, 2020
A very high service and straightforward place to buy a car. Lauren is my favorite sales rep! And the service department - they make you feel special.
Response from the owner Replied: Dear ibu,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Lauren and our staff here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- February 09, 2020
The salesman in part department was disrespectful
Google Review
- February 07, 2020
Good interaction with the staff nice things to look at between Mercedes and Smartcar
Response from the owner Replied: Dear C.E.,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- February 05, 2020
The salesman in part department was disrespectful
Google Review
- February 02, 2020
Sales people who misguides the customer over phone and have no first hand knowledge on the cars. And ofcourse crammed for space. Can't go and take a look at their used inventory because the car is kept at some other location. Wise to stay away from this place.
Google Review
- January 30, 2020
Response from the owner Replied: Dear Bennie,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 29, 2020
I Purchased a 2018 Smart car from Walter at this dealership the car was great exactly as described however I was not told that purchasing it out of state over the Internet I would not be able to drive the car for more than four weeks while they did whatever they do with the title I am extremely...
Google Review
- January 27, 2020
Super Support, great team of employees
Response from the owner Replied: Dear Ferdinando,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 25, 2020
We came here to finalize and pick up an pre-owned car for our friend. The document processing went smooth. Once the car was brought out, we saw that it was not properly cleaned and did not have the all weather mats as promised before. We pointed this out to them and then took the car back to fix it....
Google Review
- January 21, 2020
Awesome doesnt even come close to the team at SF Benz! This was my first time purchasing a luxury car and the level of excitement I had was met by my salesperson and sales manager. I truly recommend buying a Benz from this dealership!!!
Response from the owner Replied: Dear Marcus,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- January 17, 2020
Response from the owner Replied: Dear Sandra,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- January 15, 2020
The salesman in part department was disrespectful
Google Review
- January 15, 2020
Response from the owner Replied: Dear Francos,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 05, 2020
Response from the owner Replied: Dear Vitaliy,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- January 04, 2020
I walked in to this dealership wanting to test drive the GLA. I had called in advance and Sal, their sales person told me to come by. We walked in ready to test drive the car, looking forward to the experience. As a luxury car consumer and specifically someone who was considering switching from BMW...
Google Review
- January 02, 2020
Perfect customer service.No complaints. Thank you
Response from the owner Replied: Dear Vladimir,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 01, 2020
Ive bought two cars here, first experience not amazing but latest really great. They definitely work hard to have satisfied customers.
Response from the owner Replied: Dear Rachel,Thank you for your continued business and taking your time to leave us a rating! Were happy to hear that you've always had a positive experience with our staff here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- December 30, 2019
Google Review
- December 30, 2019
Google Review
- December 30, 2019
Great service.
Response from the owner Replied: Dear Colin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- December 30, 2019
Friendly people, great service! Second car I've bought here, and both times were a breeze.
Response from the owner Replied: Dear Heston,Thank you for your continued business and taking your time to leave us a rating! Were happy to hear that your second visit was a positive experience with our staff here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- December 30, 2019
Good service at this dealer.
Google Review
- December 22, 2019
So disappointed in our customer service level experience on so many levels in purchasing our custom ordered AMG. Our sales guy was super nice but everyone from finance to Ash Zaki were terrible. Would recommend purchasing from east bay Walnut Creek Mercedes. Don't bother wasting your time!
Yelp Review
- December 22, 2019
So disappointed in our customer service level experience on so many levels in purchasing our custom ordered AMG. Our sales guy was super nice but everyone from finance to Ash Zaki were terrible. Would recommend purchasing from east bay Walnut Creek Mercedes. Don't bother wasting your time!
Google Review
- December 21, 2019
This place is horrible and they don't represent Mercedes well at all. The manager im assuming doesn't know how to handle an out of state transaction. If your out of state your not consider a potential buyer your just a person calling to waste your time and theirs just rude. I've dealt with...
Google Review
- December 20, 2019
This place is horrible and they don't represent Mercedes well at all. The manager im assuming don't know how to handle an out of state transaction basically if your out of state your not consider a potential buyer your just a person calling to waste your time and theirs just rude. I've dealt with...
Google Review
- December 19, 2019
Wrecked my car...First, Ill just say that Mercedes is an excellent product. Ive never had an issues with my car and feel it was engineered by the best. Unfortunately, I feel this dealership does not represent the Mercedes Brand well.I took my car in for service and get a call saying that they had...
Google Review
- December 16, 2019
Great service. Friendly staff. Very professional.
Response from the owner Replied: Dear Rick,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- December 06, 2019
(Translated by Google) Cars level(Original)Nivel cars
Response from the owner Replied: Dear Jose,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- December 04, 2019
Nivel cars
Cars.com Review
- December 04, 2019
I tried! I called to haggle and I even came in and went back and forth but I had to try. It really was the best price I could find on any similar S model so I planned to buy it anyway. I did get a great hat and pen though! Thank you all and happy holidays
Yelp Review
- December 04, 2019
Was looking for a new car and Andy who helped me was exceptionally helpful, nice and informative. He was able to answer all my questions and in an efficient way. He gave quality service and was pretty straight forward, which I appreciate. Overall pleasant experience and highly recommend Andy.
Google Review
- December 03, 2019
Response from the owner Replied: Dear Natalie,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- December 02, 2019
Another stellar service from Felipe and his team! Quick and accommodating. Awesome!!!!!!
Mark S. Replied: Dear Felsa,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with Felipe and our staff here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- November 29, 2019
Test driving to buy or lease & looking at options today. Valet parking is available so that made the local parking situation at/near the dealership incredibly easy (a non-issue!). Staff is attentive, knowledgeable & friendly; while we navigated the incredible well-stocked dealership w/ no-hassle...
Response from the owner Replied: Dear Aliza,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- November 23, 2019
Response from the owner Replied: Dear Jeremy,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- November 22, 2019
Good service.
Response from the owner Replied: Dear M Wu,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- November 21, 2019
I had a number of issues with my E-300. The most frustrating was a problem with Active Brake Assist, which they diagnosed as a faulty command module. It took a few days, but they provided a loaner car, and kept me up to date by text. Ultimately they finished my car earlier than expected, and my work...
Mark S. Replied: Dear George, Thank you for taking your time to leave us a rating and share your experience. We are happy to hear you had a positive experience with our staff in our Service Department. We look forward to serving all of your automotive needs in the future!
Yelp Review
- November 14, 2019
Slow and disorganized place. Brought my EV in for a regular 1yr maintenance after booking an appointment and the same day they didn't have the technician in house. What is the point of schedule the appointment in the first place?I am also still waiting for a part replacement, they ordered this piece...
Yelp Review
- November 07, 2019
They really worked with me to get the car I wanted. Shi-Shi Guan went above and beyond with communication and working with what I had to offer.Eddy, Sebastian and Ricky also helped a lot in the process. Thank you for your excellent service, I highly recommend and will be buying my next car here as...
Mark S. Replied: Dear Vanessa,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- November 06, 2019
Response from the owner Replied: Dear Tom,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- October 31, 2019
I was asked if I would leave a review and here I am...I usually hate when someone asks but typically that's because they didn't earn 5 stars, but I do firmly believe there is always room for improvement. With that said, there was nothing my salesman could have done better. I appreciate the...
Response from the owner Replied: Dear Kam,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- October 31, 2019
Everything was perfect! Thanks.
Response from the owner Replied: Dear Jose,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- October 21, 2019
If you're looking for a sharp, sassy and straight-to-the-point sales person, look no further than Ms. Shi-Shi Guan. She's as good as they get. After driving a rental car from Enterprise Rent-A-Car in Colma, CA (see my Google review) I loved it so much, we went and purchased one! Shi-Shi Guan...
Response from the owner Replied: Dear Em,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Shi-Shi and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Yelp Review
- October 19, 2019
This dealership is family owned! You are getting nothing but the best when you come here. Compared to other dealerships, their cars are always clean & the staff are so professionally dressed. Scheduling an appointment is best so you can get a world class experience here. Set up your next appointment...
Mark S. Replied: Dear Ron,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- October 19, 2019
This dealership is family owned! You are getting nothing but the best when you come here. Compared to other dealerships, their cars are always clean & the staff are so professionally dressed. Scheduling an appointment is best so you can get a world class experience here. Set up your next appointment...
Des O. Replied: Dear Ron,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- October 17, 2019
Was looking for a good used car. They didn't have the car for me but we're very nice.
Yelp Review
- October 15, 2019
The reason I didn't give zero stars because Luis (my salesman) did an excellent job of showing me the cars, answering all my questions and catering to my needs. My house has a very tiny garage and I want to make sure the car will fit in it. He actually drove the car to my house and park inside to...
Google Review
- October 13, 2019
Google Review
- October 08, 2019
Very rude and arrogant staff. Made a VIP-manager appointment for car appraisal, but two managers there (Sal Rivas and another female manager) refused to even let me walk to their desks. They both asked me to go back and stay at the entrance area near the front desk... I had to just wait there for...
Google Review
- October 08, 2019
Very rude and arrogant staff. Made a VIP-manager appointment for car appraisal, but two managers there (Sal Rivas and another female manager) refused to even let me walk to their desks. They both asked me to go back and stay at the entrance area near the front desk... I had to just wait there for...
Google Review
- October 05, 2019
Response from the owner Replied: Dear Jose,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- October 02, 2019
Felipe Alfaro is hands down THE BEST, most trustworthy, responsible, and above all caring for all of his clients arriving at his SF Smart Repair Shop. We have serviced three Smart vehicles at this Bay Area location and are grateful to have such an exceptional professional who places top notch...
Response from the owner Replied: Dear Melinda,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Felipe and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- October 02, 2019
Felipe Alfaro is hands down THE BEST, most trustworthy, responsible, and above all caring for all of his clients arriving at his SF Smart Repair Shop. We have serviced three Smart vehicles at this Bay Area location and are grateful to have such an exceptional professional who places top notch...
Google Review
- October 01, 2019
Service department is top notch. My car is older and they have diagnosed issues correctly and fixed them correctly the first time. Thank you Henry!
Google Review
- September 27, 2019
Service department is top notch. My car is older and they have diagnosed issues correctly and fixed them correctly the first time. Thank you Henry!
Response from the owner Replied: Dear Christopher,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Henry and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 18, 2019
It starts with me standing in the lobby for 20 minutes, never approached at all. At 6:30pm. I had to hunt down a person on the sales floor while one of the sales people was chatting about personal stuff with a person he wasn't selling a car to. He didn't even acknowledge me standing there. They have...
Yelp Review
- September 15, 2019
I absolutely love my current purchase from Mercedes-Benz of San Francisco! This was my first time purchasing a car from this dealership and it definitely won't be my last! Shout out to Shi-Shi Guan for giving me such stellar customer service! Her knowledge with Mercedes-Benz, and willingness to go...
Google Review
- September 13, 2019
Response from the owner Replied: Dear Benjamin,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- September 13, 2019
Terrible service, retaliatory staff, poor management, evil shop... Service advisor Ali never conceals her hatred for the customer who ever complained of their fault. She takes any possible retaliation against the client.Long story short. By chance l sent my s550 to MB SF due to the driver seat...
Google Review
- September 10, 2019
Terrible service, retaliatory staff, poor management, evil shop... Service advisor Ali never conceals her hatred for the customer who ever complained of their fault. She takes any possible retaliation against the client.Long story short. By chance l sent my s550 to MB SF due to the driver seat...
Google Review
- September 08, 2019
A very high service and straightforward place to buy a car. Lauren is my favorite sales rep! And the service department - they make you feel special.
Google Review
- September 08, 2019
All the negative connotations and stereotypes associated with a Car Salesman you will find here at SF Mercedes Benz. 1) Bait and switch2) White lies3) Hard sell tacticsI came here as I saw online a below market price for a 2017 GLA AWD. In my mind, I was already ready to pull the trigger and drive...
Google Review
- September 08, 2019
The guys were so helpful and professional. You know its a 5 star place when they bring you water and make your crying baby happy. Thank you guys. das beste oder nichts
Google Review
- September 08, 2019
Incompetent and rude staff. I love my Mercedes but will never go back to this dealership.
Google Review
- September 08, 2019
They were very courteous, nice, and very helpful, I enjoyed myself
Google Review
- September 08, 2019
Did not return my emails and calls because we didn't agree to buy a car on first visit. Very pushy. Also had to wait over 15mins each time we were there.
Google Review
- September 08, 2019
Best place to buy a car.
Google Review
- September 08, 2019
Fancy place, nice coffee machine
Google Review
- September 08, 2019
Did not return my emails and calls because we didn't agree to buy a car on first visit. Very pushy. Also had to wait over 15mins each time we were there.
Yelp Review
- September 07, 2019
Shout out to Steve Lam for great professional yet friendly service, prompt follow up and honest advice.Happy to oblige and provide the OCD 6month oil service I requested before the car's computer required it - yet Steve challenged me and made sure I really wanted to get the work done.Happy to to...
Des O. Replied: Dear Holson,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- September 05, 2019
Incompetent and rude staff. I love my Mercedes but will never go back to this dealership.
Google Review
- September 04, 2019
Response from the owner Replied: Dear Dao,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- September 03, 2019
A very high service and straightforward place to buy a car. Lauren is my favorite sales rep! And the service department - they make you feel special.
Response from the owner Replied: Dear Ruth,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- August 30, 2019
The guys were so helpful and professional. You know its a 5 star place when they bring you water and make your crying baby happy. Thank you guys. das beste oder nichts
Response from the owner Replied: Dear John,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- August 28, 2019
Brought a Mercedes by here that I accidentally won at a Sausalito estate auction and when driving it around for fun I had noticed that it was not shifting properly. I diagnosed the problem myself and took it in already knowing what would need to be adjusted. The repair shop is typical of a high...
Des O. Replied: Dear Greg,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- August 26, 2019
Response from the owner Replied: Dear Muhammad,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- August 19, 2019
Left by Ramon S.
Response from the owner Replied: Dear Ramon,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- August 18, 2019
Best place to buy a car.
Response from the owner Replied: Dear Ian,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!