Google Review
- April 17, 2019
Google Review
- April 15, 2019
Yelp Review
- April 08, 2019
Bought a S63 AMG. I really thought this was possibly the best dealer experience I've ever had. My wife said the same thing. Paulo N was extremely patient with all my questions, was well prepared to discuss this specific model and was sensitive to our needs. Finance guy was straightforward and even...
Mark S. Replied: Dear Paul,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Paulo and our staff provided you with a positive experience purchasing a S63 AMG from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- April 05, 2019
Response from the owner Replied: Dear Mariel,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- April 04, 2019
Called the parts department to purchase a Mercedes-Benz Oil Filter Socket Wrench. The person on the phone laughed at me and said "we don't sell tools". I asked, is this the Mercedes Benz parts department? He said "yes". I said "ok, I'd like to buy the mercedes-benz oil filter socket wrench". He said...
Google Review
- April 04, 2019
This is where my 2008 Honda Fit was born, and I've taken it back there for every oil change and tune-up since! This is a great place to wait around for your car because they have free water, coffee, wi-fi, and custom TV spots from 60 Minutes and other mini-documentaries. The service team is friendly...
Google Review
- April 03, 2019
Thank you guys on my purchase!My experience was top notch. I really want to recognize Paulo for making my car purchase experience truly exceptional. His attention to detail, patience, and knowledge was awesome.
Response from the owner Replied: Dear Josh,Thank you for your business! We are ecstatic to hear that Paulo and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google Review
- March 25, 2019
I would give zero stars if possible! Horrible, rude, pompous service from any and everybody I have come in contact with at this dealership after purchasing my vehicle, they are extremely nice before you purchase your vehicle, but good luck with any sort of customer service after the purchase. Do...
Google Review
- March 20, 2019
Response from the owner Replied: Dear Sean,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- March 20, 2019
Great negotiating and high quality service would reccomend
Response from the owner Replied: Dear Haris,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with us at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- March 19, 2019
Shi-Shi is AMAZING! She will work her magic and get you a great deal. My credit is subpar yet she was able to work her magic and get me driving in my Mercedes in no time. She was fast, efficient, and flexible. I started my car buying process online and from there Shi-Shi handled everything greatly....
Mark S. Replied: Dear Daniela,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Shi-Shi and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- March 18, 2019
Great place to find a brand new Benz for lease.. helpful and not pushy staff, great selections of cars, clean facility with a shop to repairs your vehicle and a nice waiting room with coffee or tea.. if you dont see the car you wan they are more then happy to find it... will return to get my 2018 suv
Response from the owner Replied: Dear Brad,Thank you for your business! We are delighted to hear that our staff provided you with a positive experience leasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- March 17, 2019
Our 2015 C300 4Matic required scheduled services, so we decided to try Mercedes-Benz of San Francisco as we recently moved to the area. The mechanic found a weird clicking noise, which resulted in practically a full rebuild of the engine (under warrantly)...the car runs perfectly now.However, what's...
Mark S. Replied: Dear Arkady,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- March 16, 2019
Outright dacoits..lying to get you in the door to show a car that they dont have. Then lying to sell u a bad car that they do have. Making you wait a few hours in the process while continuing to say no worries. The cheapest of car salesmen. Paulo Nascimento
Yelp Review
- March 15, 2019
Mr. Lam is The Man!!!I brought our C250 in for a 60,000 mile service that included 2 future annual services for a very reasonable package price. I also had them do a complete detail. Needless to say, we now have a 2014 car that looks like a 2020 pristine Benz that just came out of the showroom,...
Mark S. Replied: Dear Jerry,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- March 06, 2019
I made an appointment and took my 2015 E-400 into the 1480 Folsom Street location. Raymond Jew was my advisor. He was excellent and clearly explained the process and timing. I was contacted in early afternoon and told my car was ready. When I showed up all was in perfect running order and it was...
Mark S. Replied: Dear Mike,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Raymond and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- February 22, 2019
Valet was super helpful and changed my rear passenger turn light for me.
Response from the owner Replied: Dear Christine,Thank you for taking your time to leave us a rating and to share your experience. We are happy to hear that you had a positive experience with our staff in our Service Department. We look forward to serving all of your automotive needs in the future.
Google Review
- February 22, 2019
Google Review
- February 21, 2019
Steve Lam is great, took care of my car
Response from the owner Replied: Dear Eric,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Steve in our Service Department. We look forward to serving all of your automotive needs in the future.
Yelp Review
- February 20, 2019
Great dealership! I got a hold of Paulo Nascimento when my bmws lease was due so I could get a new Mercedes. Paulo was super helpful and I pointed out which specific specs and options I would like on my car. He informed me it would take about 6-9 months to build this car and it was perfect for me...
Mark S. Replied: Dear Ben,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Paulo and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- February 19, 2019
First time writing review for SF Benz, the first car I leased was a 2014 Smart for 2, customer service was great, Ali was taken good care of me when the time I got the smart car, after 3 years of lease I got a 2016 C300, same sales Ali was taken good care of me again.I returned my 16 Benz c300 for a...
Mark S. Replied: Dear Willem,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Veronica and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- February 15, 2019
Response from the owner Replied: Dear Figo,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- February 15, 2019
My wife and I just purchased a certified preowned GLE 350 4 Matic from this dealership. I'd like to say it was the most enjoyable process I've ever had. Our sales associate Fred Scherer is an absolute professional. He did everything in his power to make our purchase seamless and enjoyable. Fred...
Mark S. Replied: Dear Rob,Thank you for your business! We are delighted to hear that Fred and Sal provided you with a positive experience purchasing a GLE 350 from us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google Review
- February 13, 2019
I will attempt to make this brief, in light of other dissatisfied potential customers that have had other than a positive potential buying experience at the Santa Fe Mercedes -Benz dealershipA few years ago I purchased a Mercedes-Benz vehicle from the Albuquerque NM dealership, and it was a very...
Google Review
- February 13, 2019
I will attempt to make this brief, in light of other dissatisfied potential customers that have had other than a positive potential buying experience at the Santa Fe Mercedes -Benz dealershipA few years ago I purchased a Mercedes-Benz vehicle from the Albuquerque NM dealership, and it was a very...
Google Review
- February 09, 2019
Response from the owner Replied: Dear Tom,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- February 08, 2019
I made an appointment for 11:15, then called at 8am the morning of to change it to 10:30am. I was told no problem and that they had updated it. Upon arrival at 10:25 I was told nothing had been updated and I didn't have an appointment until 11:15. I was disappointed, but luckily they were able to...
Mark S. Replied: Dear Meagan,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with our staff in our Service Department. We're always striving to improve, you're feedback is important. We look forward to serving all of your automotive needs in the future!
Yelp Review
- January 29, 2019
Check this out. I leased a CLA250 from March 2014 - March 2017. Today I found out that my LICENSE IS SUSPENDED for a traffic violation that happened with that vehicle in JULY OF 2017. SF Benz never transferred the title, and since it was registered to my old address, I never got notification of the...
Google Review
- January 29, 2019
Response from the owner Replied: Dear James,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- January 28, 2019
Will never do business with this dealership. The response rate to emails is very poor. I sent an email on Tuesday with a Vin of a car I was very interested in leasing. The only time I got a response was 2 days later from the sales manager Dody asking how my experience was. I explained to Dody that...
Yelp Review
- January 23, 2019
5 Star Cars5 Star Prices5 Star Customer ServiceFred Scherer - SalesHenry Inglesias - ServiceMark Santos -General ManagerMe=RepeatCustomer
Mark S. Replied: Dear Ayn,Thank you for your continued business. We are delighted to hear that you always have a positive experience with our staff here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 20, 2019
Wonderful dealership ! Didnt find what I wanted but everyone was awesome !
Response from the owner Replied: Dear Suzanne,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. Come back and see us soon!
Google Review
- January 20, 2019
Nice....
Response from the owner Replied: Dear Marcus,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- January 20, 2019
Yelp Review
- January 18, 2019
You'll recognize a bad business, when 10 minutes into working with them you've lost your temper. I've emailed one of the sales at the end of the year to buy a car. Their responses were rude, unhelpful and slow. They didn't even bother working with me on a quote. I called their manager to follow up...
Yelp Review
- January 17, 2019
I was in the market for a used black C class. Saw the ad on Car Gurus, and decided to call and inquire. The gentlemen over the phone was very helpful and connected me to sales. The sales person answered some questions then sent me a few more pics. Set up an appt to potentially move forward. Upon...
Google Review
- January 16, 2019
Response from the owner Replied: Dear Pal,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- January 15, 2019
Ordered a part online, paid for overnight shipping as I needed it urgently.. they cancelled my order without notice so I was left waiting for a package that wasn't comingPoor communication and never bothered to call or reply to my messages... avoid their parts department
Google Review
- January 08, 2019
Response from the owner Replied: Dear Sean,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- January 08, 2019
I just got another great deal from MBSF. Every few years or so I trade in my lease for a new one with Veronica Cheung. She is always knowledgeable and professional to the highest degree. I would never think about going anywhere else. She makes sure to call whenever my lease is about up and works her...
Mark S. Replied: Dear Hoover,Thank you for your continued business! Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you always have a positive experience with Veronica here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- January 04, 2019
Response from the owner Replied: Dear Britton,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- January 02, 2019
With a big smile, they gouge your wallet as deeply as they can. You bring your car in to do $1000 in fixes and ask, "could the mechanic glance to see what's wrong with the interior light?" They'll tack on another $150 for taking a peek. Go anywhere else. This city is full of kind and trustworthy...
Yelp Review
- December 31, 2018
This is the shadiest, most unprofessional and extortive dealership I've ever been to. Every department in this dealership has been nothing short of disrespectful, with the exception of the valets. The service department here refused repairs under warranty, stating that "the certified pre-owned...
Yelp Review
- December 31, 2018
I can't recommend MBSF enough. From purchasing my vehicle, to servicing it, to the staff.. everything is top notch here. If you're looking for a fair and friendly Mercedes dealership in the Bay Area - these guys are it. Ask for Shi Shi Guan!!!
Mark S. Replied: Dear Rob,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase and thank you for your business!
Google Review
- December 31, 2018
This is the shadiest, most unprofessional and extortive dealership I've ever been to. Every department in this dealership has been nothing short of disrespectful, with the exception of the valets. The service department here refused repairs under warranty, stating that "the certified pre-owned...
Yelp Review
- December 27, 2018
I'd like to thank Sal Maldonado for my maintenance, all issue has been addressed and the service he gave was very good, he even car washed my car even I told them I just had a car wash ... Got my tires changed as well which I got a good deal each tire... will be back next year for my 3rd maintenance
Mark S. Replied: Dear Monique,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Sal and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- December 25, 2018
Very recommended place to buy a Mercedes. This is my second time I buy a Mercedes from them and I can tell you that their customer service is excellent.
Response from the owner Replied: Dear Clint,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- December 20, 2018
Have owned 3 different models and had come there for over 15 years for service or parts. For a luxary place, I'm never treated like a valued customer, never offered a loaner car (my friends have). I been to BMW or Lexas or Honda and been treated like I was walking into Tiffany's. Maybe because I...
Yelp Review
- December 20, 2018
About 2 months ago I leased a Mercedes Benz C300 coupe from Mercedes Benz of San Francisco. After signing the paperwork and paying, I wanted to drive out with my new leased car. Unfortunately, It was not functioning correctly. The back-up camera and the sensors did not work so I had to leave it at...
Yelp Review
- December 19, 2018
Big praise to Sammy in sales and Rick in finance for their help staying late to wrap up my purchase of a certified pre-owned GLC-300. I got an exceptional value for the money and after having serviced my E-350 here for last 5 years, and having put on 313,000 miles on my car, I can say based on...
Mark S. Replied: Dear Charles,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- December 19, 2018
Response from the owner Replied: Dear Jaime,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- December 18, 2018
With a big smile, they gouge your wallet as deeply as they can. You bring your car in to do $1000 in fixes and mention, " could the mechanic glance to see what's wrong with the interior light?" They'll tack on another $150 for taking a peek. Go anywhere else. This city is full of kind and...
Google Review
- December 17, 2018
Response from the owner Replied: Dear Gerald,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- December 17, 2018
I was looking for a used car for my daughter and found a Jeep Compass in Craigslist which was in this dealership. I contacted them via email and Miron Pavdun replied. We met with him soon after the email, did a test drive and sealed the deal within an hour or so after meeting him.Miron was very...
Mark S. Replied: Dear Olet,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future.
Yelp Review
- December 14, 2018
A special thanks to Alessandra (Elder?)! I got stuck in traffic coming from Tracy CA and was told by someone on the phone that I should just come back the following day as it was 5:33 and Service closed at 6:00 PM. I'm then sent to Alessandras voicemail Luckily, Alessandra called me right back (as...
Mark S. Replied: Dear Gia,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- December 13, 2018
I've been driving a Mercedes for awhile now and love the cars but love the people even more. Fernando has been awesome to work with - great sales and people skills. Shout out to Natalia and the service team as well. Thanks for always taking good care of me and the cars! :) highly recommend y'all!!
Mark S. Replied: Dear Kara,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- December 12, 2018
Service doesn't answer their phones. Waited over 5 hours for a basic response to a service question. Next time I'll use common sense and buy a Tesla.
Yelp Review
- December 06, 2018
When the commercial says 'the best or nothing,' they're talking about Fred Scherer. Fred provided easily the best new-car experience I've ever had, from the day we met on the showroom floor to the moment he handed me the keys to my new ride. His attentiveness over the process of choosing features,...
Mark S. Replied: Dear Ty,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Fred and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- December 03, 2018
Response from the owner Replied: Dear Colin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- December 02, 2018
Great dealership they have good service department
Response from the owner Replied: Dear Leland,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- November 28, 2018
VERONICA CHEUNG is THE BEST sales consultant here. We've worked with her through three cars in the past several years. Our recent Benz experience with her last month was undoubtedly over et beyond her duty. I just can't imagine working with anyone else. She will go all out for you, very...
Mark S. Replied: Dear s,Thank you for your continued business! Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Veronica and our staff here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- November 28, 2018
They consistently shuffled staff around to make sure I wasn't waiting while viewing cars, asking questions, and ultimately purchasing a car. I would go back in the future
Response from the owner Replied: Dear Rye,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- November 17, 2018
Very helpful snd informative.
Response from the owner Replied: Dear Paul,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- November 16, 2018
Great service dept, sales not so much.
Response from the owner Replied: Dear Chuck,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- November 15, 2018
Fantastic, wonderful service, Natalia Garcia is so professional, I wouldn't change it for nothing.
Response from the owner Replied: Dear Hector,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Natalia and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- November 11, 2018
If you want the best car experience- you need to go to Lauren Bradbury. This is the second time we have gone to her because she helped us so much the first time. She's extremely thorough, responsive via text and never hesitates to get you a great deal. Best part is- she works within your budget and...
Mark S. Replied: Dear A J,Thank you for your business and taking your time to share your experience! We are delighted to hear that Lauren and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google Review
- November 10, 2018
This place is a joke and the service is horrible, just look at the reviews. I brought my concerns to the Manger Mark Santos and he sees no issue with the treatment his team provides their customers. Actually thought my complaints of dissatisfaction on Yelp was funny, you can see for yourself. Save...
Google Review
- November 07, 2018
Response from the owner Replied: Dear Jarvis,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- November 04, 2018
I first walked into MBSF in August, and already knew what I wanted. I worked with Fred Scherer from the start, and would recommend him to anyone looking to lease or buy through MBSF. In my first meeting with Fred, he walked me through the lease and we built out/ordered my car. He was very detailed,...
Mark S. Replied: Dear Ali,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Fred and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- November 03, 2018
after been on hold 2x for about 20 min each trying to contact to Mercedes maintenance in San Francisco i was not able to have a answer of what to do with the problem with my car i have c 300 only 25.000 miles and paid for 7 years free of mileage warrant and my car starts to have a mechanical...
Google Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. Not mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Google Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Google Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Yelp Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Yelp Review
- November 02, 2018
What an amazing car buying experience at MBENZ SF. Tahaiya Sohail and her team were excellent!
Google Review
- October 29, 2018
I was looking to lease my new Mercedes. I started my search online by asking Mercedes dealerships for the best deal on the car I was interested in. I got a good offer from Mercedes dealership in Peninsula and shared this offer with Mercedes dealership in SF. Mercedes dealership in SF proposed in...
Google Review
- October 25, 2018
Response from the owner Replied: Dear Tony,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- October 24, 2018
Response from the owner Replied: Dear Retro,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- October 22, 2018
Response from the owner Replied: Dear Vlad,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- October 22, 2018
Horrible service and extremely rude staff. They are completely different when you have to buy a car and after sale service is pathetic. Will never come back here or even recommend it to anyone.
Google Review
- October 20, 2018
Response from the owner Replied: Dear Egg,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- October 17, 2018
My experience, not so great for On-line Parts orders. Ordered 3 parts that were needed, got charged for the parts, did 3 request for status thru the online request "contact us" for parts updates due to never seeing the on-line link of my status change, with finally a response after 3 weeks to say i...
Response from the owner Replied: Dear JD Moss,We sincerely apologize for our oversight and would like to rectify the situation by offering to cover the shipping costs if you would be willing to place the order again. We addressed the issue that caused this error and will make sure that it does not happen in the future. We apologize for any inconvenience this may have caused you.
Yelp Review
- October 17, 2018
Most staff are Friendly and professional. Pricing is a bit too high for my likings esp when i know the prices of most other mechanics.
Google Review
- October 10, 2018
Response from the owner Replied: Dear Tim,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google Review
- October 10, 2018
My experience, not so great for On-line Parts orders. Ordered 3 parts that were needed, got charged for the parts, did 3 request for status thru the online request "contact us" for parts updates due to never seeing the on-line link of my status change, with finally a response after 3 weeks to say i...
Response from the owner Replied: Dear JD Moss,We sincerely apologize for our oversight and would like to rectify the situation by offering to cover the shipping costs if you would be willing to place the order again. We addressed the issue that caused this error and will make sure that it does not happen in the future. We apologize for any inconvenience this may have caused you.
Yelp Review
- October 10, 2018
I had come to the point where my baby needed to be retired - I absolutely loved my SLK and drove it as long as I could - firstly because I adored that car but also because purchasing cars is a stressful time for me - I HATE price haggling which is why I have to recognize MB of SF & the amazing...
Mark S. Replied: Dear Adrienne,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Fred and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google Review
- October 09, 2018
Great place to buy a car. New or pre owned.
Response from the owner Replied: Dear Leo,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- October 03, 2018
I have had an amazing experience with Dody who have helped me through the process of finding the car I want with the budget I had, he is super knowledgeable and very personable throughout the process. I have not felt pressured with my decision. I would also want to thank Shi-Shi for great customer...
Mark S. Replied: Dear Tee,Thank you for your business! We are delighted to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Yelp Review
- October 01, 2018
Shi-shi Guan is very professional, communicated patiently and effectively, closed deal with me. Definitely want to do more business with her in future. Thank you!
Mark S. Replied: Dear Yefei,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with our staff here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 28, 2018
These people will rip you off. I bought an suv here and the lease price is 200 per month over the normal lease values. Go to Marin if you want to get a deal. The service department doesn't know what they are doing either. They damaged my car putting on a front license plate!
Yelp Review
- September 27, 2018
We have 2014 CLA 4 door sedan, brought in for two mechanical issues but our appointment date was wrong, so nobody seemed to assist us. We asked for service director for help. Mr Davis took time to listen, started to take an action right away and fixed the issues. It was the first class service and...
Yelp Review
- September 26, 2018
We have a problem as this is 2 for 2 now on pricing issues based on my gender.First encounter was when I brought my 2018 GLA 250 in to replace a broken quarter panel glass in July. Steve B. was my advisor and charged me over $760+ which was shocking and felt like robbery from the start. My backseat,...
Google Review
- September 25, 2018
Great people
Response from the owner Replied: Dear David,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 25, 2018
My wife and I had come in to MB of SF after visiting various dealerships in the bay area. We had the pleasure of Dealing with Shi-Shi Guan. Shi-Shi Guan is by far the most helpful person I've encountered in the auto industry. I have been part of the customer service industry and I can tell you that...
Mark S. Replied: Dear Jon,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Shi-Shi and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- September 23, 2018
WORST CUSTOMER SERVICE EVER.
Yelp Review
- September 21, 2018
We recently leased our third vehicle from MB SF. We had the pleasure of working with Shi-Shi Guan in sales and she was outstanding. We ran into an issue where a car we wanted was sold to a customer in Sacramento while we were finalizing our paperwork. Shi-Shi worked with their GSM, who is equally...
Google Review
- September 21, 2018
Ali was our consultant. While we had an appointment with someone else they were not available but he stepped up without hesitation to make sure we were taken care of even though it was in the smart car department and not his. He worked with me all day finding out everything I could want and...
Response from the owner Replied: Dear Jillian,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Ali here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 14, 2018
Best car buying experience of my life!i was needing to get out of a high car payment and have ALWAYS wanted a smart car. i knew it was a tall ask, but i was encouraged to bring my trade in and come talk to them. Joel was my sales advisor and he bent over backwards to get me the best deal possible....
Mark S. Replied: Dear Gerri,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Joel and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- September 14, 2018
Great place, great people. I personally worked with Ricardo, Joel and Dody. Three of them were very knowledgeable and did everything needed to be done to help me finding the right vehicle for myself. I had only 2 hours to do the driving, decide on the car and get the paperwork done. I did mentioned...
Response from the owner Replied: Dear Atanas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 11, 2018
I went to sfbenz twice, first to lease my car and the second time was to service my car and get rid of that rattle sound.Car lease: It was a fun experience, at least for me since I like negotiations. Fred was my sales person, he was professional during the whole process, of course you'll have to...
Yelp Review
- September 11, 2018
Great buying experience. Everyone was efficient and friendly but no one was pushy. Paulo is a great sales guy - he listened to what I was looking for, would quickly respond to emails and texts, and made sure everything went smoothly. This place really goes the extra mile.
Google Review
- September 08, 2018
Have to come back another day when they figure out why the navigational chip does not work
Yelp Review
- September 08, 2018
Buying a new car is typically not an easy or enjoyable experience however my experience at MB in SF was both.Shi- Shi was attentive, knowledgeable and very helpful throughout the process. I highly recommend her and MB of SF.
Yelp Review
- September 08, 2018
I don't write review in the past. The service that this MB dealership services earned it completely.It is just a recall service, and the notice claimed approx 1 1/2 hour to fix it. I made an appointment for Friday 9/7 8:30am, and the service call center confirmed the job will be completed well by...
Yelp Review
- September 08, 2018
We recently purchased our Mercedes 350GLE30W4 from the San Francisco Mercedes dealer. Prior to our visit to the dealer for their Labor day weekend specials, we contacted the dealership with our desired car. We received prompt response by one of their reps SHi SHi Guan, she was professional and got...
Google Review
- September 07, 2018
Response from the owner Replied: Dear Thomas,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google Review
- September 07, 2018
Alessandra was great quick responses and on top of my needs and helped with a rental. George.
Response from the owner Replied: Dear Dan,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 07, 2018
Miron is terrific, personable, and professional. Overall excellent staff and service.
Google Review
- September 05, 2018
Response from the owner Replied: Dear James,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 05, 2018
Andy of the used car department has been flooding my phone with cars for sale that I have repeatedly told him I did not want. He simply will not stop. When I insisted he stop or I would go to his boss, he then started calling me!When I asked him to explain himself he then started saying it was...
Google Review
- August 29, 2018
Service Dept Rep Andre and salesman Bill Scott are the best!
Response from the owner Replied: Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- August 28, 2018
WORST CUSTOMER SERVICE EVER.
Yelp Review
- August 27, 2018
Father bought a dark green station wagon around 2004. I think it was used. And we used it for about 10 years. It was a nice car and Mercedes is awesome.
Yelp Review
- August 26, 2018
I recently had an excellent experience at this dealership. I was in the market for a used Smart car, and was able to purchase one from Mercedes Benz SF. Ali Habibvand helped me find the right Smart car for my budget, and was pleasant to work with the whole time. Would definitely recommend purchasing...
Yelp Review
- August 23, 2018
If you are a young independent woman who in this era likes to simply take her car to a dealership than don't go hereall I needed was a simple radio code so I parked my car and headed to the reception area where the young nice girl called some guy named Ron who never showed up at first. Than she...
Google Review
- August 20, 2018
Response from the owner Replied: Dear Jose,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. Were looking forward to serving all of your automotive needs in the future.
Google Review
- August 14, 2018
BEST DEALER EVER. Thanks to Paulo for making my dreams come true in getting my 2018 Mercedes Benz. Xoxo
Response from the owner Replied: Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Paulo and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future!
Google Review
- August 13, 2018
Good
Response from the owner Replied: Dear Cheung,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. Were looking forward to serving all of your automotive needs in the future.
Yelp Review
- August 02, 2018
Not so great at responding to customers once the sale is complete. Still waiting for the extra key, an appointment to evaluate the sticking fuel door, and the paperwork for my trade in has not been processed with the DMV resulting in a fee from the DMV that I am responsible for paying. I've made...
Google Review
- July 31, 2018
Worst dealership. All the staff lie to you to save a few pennies. They all think we are dumb.. But they are the dumb ones not thinking people know when they are lying to you!
Yelp Review
- July 31, 2018
I am sad to report a low rating for this sales dealership.. Repeated lies from their sales staff. Sales Consultant Adeajai Dotson () and the Sales Manager Eddy Sung () looked us right into our face and lied to us. How sad for a place to want to lie like that to make a few extra dollars. Never take...
Google Review
- July 21, 2018
Carlos was very nice and helpful. Replaced my parking light.
Response from the owner Replied: Dear Marie,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Carlos and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- July 19, 2018
Bought a 2015 slk over the phone from this dealership,as local dealerships did not have the color I wanted.Salesman AJ said car was in excellent condition,Upon Transport arrival,car had damage on underside. Had to spend an additional $1,000.00 to have damage repaired. Called salesman at dealership...
Google Review
- July 18, 2018
Response from the owner Replied: Dear Bayardo,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- July 08, 2018
Been a loyal customer to Mercedes / Smart of SF. Purchased three Smart Cars with Bill Scott and Sal Rivas help. Two of the best in my opinion and have built a reputation that really stands up. Really a pleasure dealing with guys like this in the business. Filipe in Smart service another #1 in my...
Yelp Review
- July 04, 2018
My husband and I came to this location to lease his desired car and was assisted by Walter. Walter was extremely nice and helpful. He provided us exceptional customer service and handled everything very promptly. In fact, I've never experienced such a smooth and expeditious car buying process......
Yelp Review
- July 04, 2018
Go to JOEL, really patient and helpful . Helped me get in a 2018 MB! He helped me get out of a situation I couldn't get out of because of another dealerships mistake .
Google Review
- July 03, 2018
Response from the owner Replied: Dear Rocky,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 30, 2018
I got my car! I gave sf benz a 5 star rating after a month of trying and not being able to. Finally it happened! My first car and I got a great deal. Special thanks to Joel Mendanha! This is a special man that is genuienly excited to sale cars and to know as much as possible about the product. I...
Google Review
- June 29, 2018
Response from the owner Replied: Dear Katrina,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- June 28, 2018
Google Review
- June 28, 2018
Google Review
- June 26, 2018
bad customer service. the dealer is a liarreally really bad
Google Review
- June 26, 2018
We had good car purchase experience with sale staff at this dealer last weekend. Walter Tarpeh - salesperson is very helpful, pleasant to work with and we completed our car deal in a short time. Finance Manager - Michael Newcomb is very nice and professional.
Response from the owner Replied: Dear An,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Yelp Review
- June 25, 2018
Never forget the Service folks are commission based. They aren't here to be helpful. They are there to make as much money as possible off of you. I come here for the only few things 3rd party service can't do and hate dealing with these people. I checked another dealership for similar work after I...
Google Review
- June 25, 2018
Friendly atmosphere, sale associates who I dealt with were not aggressive. Was able to conclude the car purchase relatively quick. Customer parking is a bit tight.
Response from the owner Replied: Dear Steve,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 20, 2018
There was an important safety recall on my nephew's CLA250 and my GLA250. Getting an appointment was a breeze, brought both cars in at 8am and we were out by 10:30am. Complementary car wash before picking both cars up. Thanks to Erin, Karen and Natalia for being very courteous and professional.
Yelp Review
- June 12, 2018
I've been bringing my MB here for 10 years, spending thousands of dollars for their pricey service. I never took advantage of using a loaner car because they paid to Uber me over to my office and back. But now they only pay for going to the office, not back. Seems a little short sighted to me, given...
Google Review
- June 06, 2018
Top-notch service, and comfortable facilities. You cannot get any better. Thank you Steve.
Response from the owner Replied: Dear Biffstermon,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 01, 2018
This dealership is great, staff is friendly and professional, the inventory is lovely, the facility is as nice as can be considering the size. Sadly I am having to leave this low rating not because of the dealer but the in house financing they provide, Mercedes Benz Financial Services is what they...
Google Review
- May 31, 2018
No ride back to get my car after services
Google Review
- May 30, 2018
Google Review
- May 30, 2018
bad customer service. the dealer is a liarreally really bad
Google Review
- May 28, 2018
Leased a GLC300 SUV. Outstanding service, no pressure, no bait and switch tactics. Ask for Veronica, she knows every nitty-gritty detail about every Mercedes model out there and will work with you to find the best cost/value to fit your style and budget. Win-win all along.
Response from the owner Replied: Dear Alex,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Veronica and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- May 28, 2018
So today is memorial day! I had a lot planned but I seen a beautiful car that caught my eye! I am about 2 hrs away so I pre qualified online and got the process started. On the way to San Francisco about 11:30 I get a call from Joel. He asked a few questions and what specific model car I wanted and...
Google Review
- May 23, 2018
they sold me a lemon passed off as CPO. didnt even clean it.
Google Review
- May 20, 2018
I had the best experience. They really take good care of you
Response from the owner Replied: Dear Lisa,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- May 18, 2018
Yelp Review
- May 16, 2018
Went in for servicing and, while the actual service was done well, the experience was not. Had to wait for close to half an hour when I had an appointment, but what irked me was that they wouldn't return any messages after the service was completed. They text and emailed for follow up, but when I...
Yelp Review
- May 14, 2018
Absolutely no problem with the sales and the financing staff, they were very honest and transplant about the whole deal. I was in and out within 2 hours. Big props for Ricardo and SalI do have one issue and concern. A few cars on their lot seem to have damages from cars running in and out of their...
Google Review
- May 11, 2018
Response from the owner Replied: Dear Robin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- May 11, 2018
they sold me a lemon passed off as CPO. didnt even clean it.
Google Review
- May 09, 2018
Response from the owner Replied: Dear Alice,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- May 09, 2018
Im happy with my new car.
Response from the owner Replied: Dear Katherine,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google Review
- May 09, 2018
Response from the owner Replied: Dear Alex,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- May 06, 2018
Great sales team, fantastic buying experience.
Response from the owner Replied: Dear Patricia,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- May 06, 2018
They gouge. Parts are 40% higher than the MSRP.
Google Review
- May 03, 2018
Thank you for delivering great sales no non sense service, want to thank Ricardo and Sal for making it happen quickly and providing a number that made sense. I will come back for a MB product should the time comes. I was in and out within a reasonable amount of time, that's always a big plus. One...
Response from the owner Replied: Dear Thomas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- May 02, 2018
I must say my entire purchase experience has been amazing, with the exception of one item. I purchased a brand new Mercedes GLE last June 2017 and traded in my S430. It was made aware to the dealership that my S430 was in San Diego and they agreed as part of the deal that they would send someone out...
Yelp Review
- May 02, 2018
I must say my entire purchase experience has been amazing. Walked in with zero expectations and walked away with my favorite car (GLE 350 4matic) Ricardo and Sammy made the process very simple. The whole shopping experience was memorable, from the pre-purchase all the way through after the purchase...
Yelp Review
- May 01, 2018
I leased a new C-Class coupe last week from this dealership and would like to thank them, and specifically Veronica Cheung, for removing most of the typical stress from the process. Veronica was very friendly, patient, knowledgeable, and helpful. I had test driven cars at Audi, Volvo, and BMW before...
Google Review
- May 01, 2018
Response from the owner Replied: Dear Toye,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 30, 2018
Great Company, Superior Quality and Expert Workmanship!
Response from the owner Replied: Dear Marcus,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 30, 2018
Service Advisor, Felipe, had done his reseach into our history and knew exactly what needed to be done. In and out without the unnecessary wait. Car was done as promised and a text message to alert that it was ready for pick up.
Google Review
- April 30, 2018
Thank you for delivering great sales no non sense service, want to thank Ricardo and Sal for making it happen quickly and providing a number that made sense. I will come back for a MB product should the time comes. I was in and out within a reasonable amount of time, that's always a big plus. One...
Response from the owner Replied: Dear Thomas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 30, 2018
Accurate, preliminary assessment. Quick turn around. Pursued a CPO error and resolved it to my benefit. Very satisfactory overall.
Response from the owner Replied: Dear Dick,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 29, 2018
first time i decided to go and to do service in San Francisco dealership and it was bad decision in my life .mr Troy service manager was so rude that i think how so big dealership in San Francisco still keep so bad person and service manager in position manager . i did tune up on my amg. when i took...
Google Review
- April 29, 2018
Response from the owner Replied: Dear Michael,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 29, 2018
Response from the owner Replied: Dear RJ,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 29, 2018
Response from the owner Replied: Dear Javaid,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 29, 2018
Response from the owner Replied: Dear Paul,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 29, 2018
Great communication with staff everyone is very professional, excellent work on my car
Yelp Review
- April 29, 2018
Thank you Sf Mercedes (Sal) for being my service advisor. He help me with my warranty claim on the rims and tires, also fix a recall that I didn't know about. Honestly. Any services at Mercedes feel like first class on a international flight.
Yelp Review
- April 29, 2018
first time i decided to go and to do service in San Francisco dealership and it was bad decision in my life .mr Troy service manager was so rude that i think how so big dealership in San Francisco still keep so bad person and service manager in position manager . i did tune up on my amg. when i took...
Yelp Review
- April 29, 2018
Buying a new car should always be a pleasant experience , and it doesn't get better then buying it here , fast efficient and and honest , I have bough many cars but never felt this comfortable , attitude is everything, I worked with Ali , fernando and there Mamanger Sami , highly recommended the...
Yelp Review
- April 28, 2018
Roadside Service phone number was down and Mercedes confirmed it was down but had no explanation for me or solution. They could not send out anyone and I had a question for Service but they only had one person working and I had to leave a voicemail and it is 5 hours later and no phone call returned...
Yelp Review
- April 28, 2018
Great experience getting my 2018 CLA with Vivian. She was extremely helpful and went above and beyond to get me the car exactly I wanted. Couldn't have turned out better and feel like I just gained a new friend. Love it
Google Review
- April 25, 2018
Response from the owner Replied: Dear Donald,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 25, 2018
NEVER NEVER go to this Mercedes dealership for the service or fix your expensive cars.i owned 5 Mercedes amg and i never thought i will have a problems with authorization dealer ti fix the problems on the cars what mercedes sales .My car was there in about 2 mounts . After that when my service...
Google Review
- April 25, 2018
Response from the owner Replied: Dear Qseven,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 25, 2018
Response from the owner Replied: Dear Liz,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 25, 2018
Response from the owner Replied: Dear Sylvia,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 25, 2018
Response from the owner Replied: Dear Jacob,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 25, 2018
Excellent service by Steve Lam and his crew
Response from the owner Replied: Dear Kevin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 25, 2018
NEVER NEVER got to this location to fix your expensive cars . I owned 5 Mercedes-Benz AMG and I never thought i will have a problems with authorization dealer to fix the problems on the cars what they sale. My car was there 2 months. After that when my service advisor Steve Lam called me and told me...
Google Review
- April 24, 2018
Response from the owner Replied: Dear Pat,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 24, 2018
Good and quick service. Steve Lam was very helpful and nice.
Cars.com Review
- April 23, 2018
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
Yelp Review
- April 23, 2018
Had an amazing experience getting a new car with Frank Giodano and Rick at Mercedes Benz.They went above and beyond to get me a great deal and fabulous service! Super nice guys and very respectful of my time. Thanks to both of you for setting up my new C300 2018! I typically don't leave reviews but...
Yelp Review
- April 23, 2018
All I have to say is- horrible. Took me about 2 weeks of waiting on my car just to find out that its been sold to someone else! They would report me its location as if it was on its way every day, set up pick up day and time and then when I showed up to get it all they had to say is sorry but your...
Google Review
- April 22, 2018
Response from the owner Replied: Dear S,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 21, 2018
Response from the owner Replied: Dear Daniel,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 20, 2018
Very happy with my new car and the service I received. I will definitely purchase another car with SF Merceses Benz, and refer my anyone. Next time let's close the deal faster :) Thanks Eddy, Ali, and Paulo!
Response from the owner Replied: Dear Gary,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 20, 2018
Response from the owner Replied: Dear Ryan,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 20, 2018
Response from the owner Replied: Dear Marlene,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 20, 2018
Response from the owner Replied: Dear Victoria,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 20, 2018
Response from the owner Replied: Dear Michelle,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Breanna,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Elyn,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Great service as usual with only 1 minor CPO issue to sort out.
Response from the owner Replied: Dear Kevin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Lisa,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Always a fantastic experience here. Professional, courteous always keep you in the loop. Would never go to any other dealership both for sales and maintenance
Response from the owner Replied: Dear Risa,Thank you for your continued business! Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with us at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future!
Google Review
- April 19, 2018
Response from the owner Replied: Dear Cathleen,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear James,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Puja,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Gaurav,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at businessname. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Vishal,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Julian,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Steve Billera always delivers the best service, hands down. He is the reason I continue to take my car to MB of SF for service.
Response from the owner Replied: Dear Ted,Thank you for your continued business! We are delighted to hear that you always have a positive experience with Steve and our staff here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Wagner,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google Review
- April 19, 2018
Response from the owner Replied: Dear Swapnil,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 19, 2018
Walter Tarpeh at Mercedes-Benz of San Francisco made my first-time car buying experience (my husband did it in the past) a pleasant one! Walter was persistent, without being forceful. He tried to find cars with most of the features that I was looking for, and when I was not ready to compromise, he...