Yelp Review
- December 13, 2018
I've been driving a Mercedes for awhile now and love the cars but love the people even more. Fernando has been awesome to work with - great sales and people skills. Shout out to Natalia and the service team as well. Thanks for always taking good care of me and the cars! :) highly recommend y'all!!
Yelp Review
- December 12, 2018
Service doesn't answer their phones. Waited over 5 hours for a basic response to a service question. Next time I'll use common sense and buy a Tesla.
Yelp Review
- December 06, 2018
When the commercial says 'the best or nothing,' they're talking about Fred Scherer. Fred provided easily the best new-car experience I've ever had, from the day we met on the showroom floor to the moment he handed me the keys to my new ride. His attentiveness over the process of choosing features,...
Mark S. Replied: Dear Ty,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Fred and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google+ Review
- December 03, 2018
Response from the owner Replied: Dear Colin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google+ Review
- December 02, 2018
Great dealership they have good service department
Response from the owner Replied: Dear Leland,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- November 28, 2018
VERONICA CHEUNG is THE BEST sales consultant here. We've worked with her through three cars in the past several years. Our recent Benz experience with her last month was undoubtedly over et beyond her duty. I just can't imagine working with anyone else. She will go all out for you, very...
Mark S. Replied: Dear s,Thank you for your continued business! Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Veronica and our staff here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- November 28, 2018
They consistently shuffled staff around to make sure I wasn't waiting while viewing cars, asking questions, and ultimately purchasing a car. I would go back in the future
Response from the owner Replied: Dear Rye,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google+ Review
- November 17, 2018
Very helpful snd informative.
Response from the owner Replied: Dear Paul,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- November 16, 2018
Great service dept, sales not so much.
Response from the owner Replied: Dear Chuck,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- November 15, 2018
Fantastic, wonderful service, Natalia Garcia is so professional, I wouldn't change it for nothing.
Response from the owner Replied: Dear Hector,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Natalia and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- November 11, 2018
If you want the best car experience- you need to go to Lauren Bradbury. This is the second time we have gone to her because she helped us so much the first time. She's extremely thorough, responsive via text and never hesitates to get you a great deal. Best part is- she works within your budget and...
Mark S. Replied: Dear A J,Thank you for your business and taking your time to share your experience! We are delighted to hear that Lauren and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google+ Review
- November 10, 2018
This place is a joke and the service is horrible, just look at the reviews. I brought my concerns to the Manger Mark Santos and he sees no issue with the treatment his team provides their customers. Actually thought my complaints of dissatisfaction on Yelp was funny, you can see for yourself. Save...
Google+ Review
- November 07, 2018
Response from the owner Replied: Dear Jarvis,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- November 04, 2018
I first walked into MBSF in August, and already knew what I wanted. I worked with Fred Scherer from the start, and would recommend him to anyone looking to lease or buy through MBSF. In my first meeting with Fred, he walked me through the lease and we built out/ordered my car. He was very detailed,...
Mark S. Replied: Dear Ali,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Fred and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google+ Review
- November 03, 2018
after been on hold 2x for about 20 min each trying to contact to Mercedes maintenance in San Francisco i was not able to have a answer of what to do with the problem with my car i have c 300 only 25.000 miles and paid for 7 years free of mileage warrant and my car starts to have a mechanical...
Google+ Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. Not mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Google+ Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Google+ Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Yelp Review
- November 02, 2018
Mercedes benz of San Francisco is a HORRIBLE place. I bought a tire insurance policy Intire and the insurance told me that all of the dealerships want to help their customers and call for authorization. NOt mercedes benz of San Francisco (Andre) he told me that he didn't have to call anyone and that...
Yelp Review
- November 02, 2018
What an amazing car buying experience at MBENZ SF. Tahaiya Sohail and her team were excellent!
Google+ Review
- October 29, 2018
I was looking to lease my new Mercedes. I started my search online by asking Mercedes dealerships for the best deal on the car I was interested in. I got a good offer from Mercedes dealership in Peninsula and shared this offer with Mercedes dealership in SF. Mercedes dealership in SF proposed in...
Google+ Review
- October 25, 2018
Response from the owner Replied: Dear Tony,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google+ Review
- October 24, 2018
Response from the owner Replied: Dear Retro,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google+ Review
- October 22, 2018
Response from the owner Replied: Dear Vlad,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- October 22, 2018
Horrible service and extremely rude staff. They are completely different when you have to buy a car and after sale service is pathetic. Will never come back here or even recommend it to anyone.
Google+ Review
- October 20, 2018
Response from the owner Replied: Dear Egg,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- October 17, 2018
My experience, not so great for On-line Parts orders. Ordered 3 parts that were needed, got charged for the parts, did 3 request for status thru the online request "contact us" for parts updates due to never seeing the on-line link of my status change, with finally a response after 3 weeks to say i...
Response from the owner Replied: Dear JD Moss,We sincerely apologize for our oversight and would like to rectify the situation by offering to cover the shipping costs if you would be willing to place the order again. We addressed the issue that caused this error and will make sure that it does not happen in the future. We apologize for any inconvenience this may have caused you.
Yelp Review
- October 17, 2018
Most staff are Friendly and professional. Pricing is a bit too high for my likings esp when i know the prices of most other mechanics.
Google+ Review
- October 10, 2018
Response from the owner Replied: Dear Tim,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future.
Google+ Review
- October 10, 2018
My experience, not so great for On-line Parts orders. Ordered 3 parts that were needed, got charged for the parts, did 3 request for status thru the online request "contact us" for parts updates due to never seeing the on-line link of my status change, with finally a response after 3 weeks to say i...
Response from the owner Replied: Dear JD Moss,We sincerely apologize for our oversight and would like to rectify the situation by offering to cover the shipping costs if you would be willing to place the order again. We addressed the issue that caused this error and will make sure that it does not happen in the future. We apologize for any inconvenience this may have caused you.
Yelp Review
- October 10, 2018
I had come to the point where my baby needed to be retired - I absolutely loved my SLK and drove it as long as I could - firstly because I adored that car but also because purchasing cars is a stressful time for me - I HATE price haggling which is why I have to recognize MB of SF & the amazing...
Mark S. Replied: Dear Adrienne,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Fred and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google+ Review
- October 09, 2018
Great place to buy a car. New or pre owned.
Response from the owner Replied: Dear Leo,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- October 03, 2018
I have had an amazing experience with Dody who have helped me through the process of finding the car I want with the budget I had, he is super knowledgeable and very personable throughout the process. I have not felt pressured with my decision. I would also want to thank Shi-Shi for great customer...
Mark S. Replied: Dear Tee,Thank you for your business! We are delighted to hear that our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Yelp Review
- October 01, 2018
Shi-shi Guan is very professional, communicated patiently and effectively, closed deal with me. Definitely want to do more business with her in future. Thank you!
Mark S. Replied: Dear Yefei,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with our staff here at Mercedes-Benz Of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 28, 2018
These people will rip you off. I bought an suv here and the lease price is 200 per month over the normal lease values. Go to Marin if you want to get a deal. The service department doesn't know what they are doing either. They damaged my car putting on a front license plate!
Yelp Review
- September 27, 2018
We have 2014 CLA 4 door sedan, brought in for two mechanical issues but our appointment date was wrong, so nobody seemed to assist us. We asked for service director for help. Mr Davis took time to listen, started to take an action right away and fixed the issues. It was the first class service and...
Yelp Review
- September 26, 2018
We have a problem as this is 2 for 2 now on pricing issues based on my gender.First encounter was when I brought my 2018 GLA 250 in to replace a broken quarter panel glass in July. Steve B. was my advisor and charged me over $760+ which was shocking and felt like robbery from the start. My backseat,...
Google+ Review
- September 25, 2018
Great people
Response from the owner Replied: Dear David,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 25, 2018
My wife and I had come in to MB of SF after visiting various dealerships in the bay area. We had the pleasure of Dealing with Shi-Shi Guan. Shi-Shi Guan is by far the most helpful person I've encountered in the auto industry. I have been part of the customer service industry and I can tell you that...
Mark S. Replied: Dear Jon,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Shi-Shi and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 21, 2018
We recently leased our third vehicle from MB SF. We had the pleasure of working with Shi-Shi Guan in sales and she was outstanding. We ran into an issue where a car we wanted was sold to a customer in Sacramento while we were finalizing our paperwork. Shi-Shi worked with their GSM, who is equally...
Google+ Review
- September 21, 2018
Ali was our consultant. While we had an appointment with someone else they were not available but he stepped up without hesitation to make sure we were taken care of even though it was in the smart car department and not his. He worked with me all day finding out everything I could want and...
Response from the owner Replied: Dear Jillian,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Ali here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 14, 2018
Best car buying experience of my life!i was needing to get out of a high car payment and have ALWAYS wanted a smart car. i knew it was a tall ask, but i was encouraged to bring my trade in and come talk to them. Joel was my sales advisor and he bent over backwards to get me the best deal possible....
Mark S. Replied: Dear Gerri,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Joel and our staff here at Mercedes-Benz Of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google+ Review
- September 14, 2018
Great place, great people. I personally worked with Ricardo, Joel and Dody. Three of them were very knowledgeable and did everything needed to be done to help me finding the right vehicle for myself. I had only 2 hours to do the driving, decide on the car and get the paperwork done. I did mentioned...
Response from the owner Replied: Dear Atanas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- September 11, 2018
I went to sfbenz twice, first to lease my car and the second time was to service my car and get rid of that rattle sound.Car lease: It was a fun experience, at least for me since I like negotiations. Fred was my sales person, he was professional during the whole process, of course you'll have to...
Yelp Review
- September 11, 2018
Great buying experience. Everyone was efficient and friendly but no one was pushy. Paulo is a great sales guy - he listened to what I was looking for, would quickly respond to emails and texts, and made sure everything went smoothly. This place really goes the extra mile.
Google+ Review
- September 08, 2018
Have to come back another day when they figure out why the navigational chip does not work
Yelp Review
- September 08, 2018
Buying a new car is typically not an easy or enjoyable experience however my experience at MB in SF was both.Shi- Shi was attentive, knowledgeable and very helpful throughout the process. I highly recommend her and MB of SF.
Yelp Review
- September 08, 2018
I don't write review in the past. The service that this MB dealership services earned it completely.It is just a recall service, and the notice claimed approx 1 1/2 hour to fix it. I made an appointment for Friday 9/7 8:30am, and the service call center confirmed the job will be completed well by...
Yelp Review
- September 08, 2018
We recently purchased our Mercedes 350GLE30W4 from the San Francisco Mercedes dealer. Prior to our visit to the dealer for their Labor day weekend specials, we contacted the dealership with our desired car. We received prompt response by one of their reps SHi SHi Guan, she was professional and got...
Google+ Review
- September 07, 2018
Response from the owner Replied: Dear Thomas,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Google+ Review
- September 07, 2018
Alessandra was great quick responses and on top of my needs and helped with a rental. George.
Response from the owner Replied: Dear Dan,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 07, 2018
Miron is terrific, personable, and professional. Overall excellent staff and service.
Google+ Review
- September 05, 2018
Response from the owner Replied: Dear James,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We look forward to serving all of your automotive needs in the future!
Yelp Review
- September 05, 2018
Andy of the used car department has been flooding my phone with cars for sale that I have repeatedly told him I did not want. He simply will not stop. When I insisted he stop or I would go to his boss, he then started calling me!When I asked him to explain himself he then started saying it was...
Google+ Review
- August 29, 2018
Service Dept Rep Andre and salesman Bill Scott are the best!
Response from the owner Replied: Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- August 28, 2018
WORST CUSTOMER SERVICE EVER.
Yelp Review
- August 27, 2018
Father bought a dark green station wagon around 2004. I think it was used. And we used it for about 10 years. It was a nice car and Mercedes is awesome.
Yelp Review
- August 26, 2018
I recently had an excellent experience at this dealership. I was in the market for a used Smart car, and was able to purchase one from Mercedes Benz SF. Ali Habibvand helped me find the right Smart car for my budget, and was pleasant to work with the whole time. Would definitely recommend purchasing...
Yelp Review
- August 23, 2018
If you are a young independent woman who in this era likes to simply take her car to a dealership than don't go hereall I needed was a simple radio code so I parked my car and headed to the reception area where the young nice girl called some guy named Ron who never showed up at first. Than she...
Google+ Review
- August 20, 2018
Response from the owner Replied: Dear Jose,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. Were looking forward to serving all of your automotive needs in the future.
Google+ Review
- August 14, 2018
BEST DEALER EVER. Thanks to Paulo for making my dreams come true in getting my 2018 Mercedes Benz. Xoxo
Response from the owner Replied: Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Paulo and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future!
Google+ Review
- August 13, 2018
Good
Response from the owner Replied: Dear Cheung,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. Were looking forward to serving all of your automotive needs in the future.
Yelp Review
- August 02, 2018
Not so great at responding to customers once the sale is complete. Still waiting for the extra key, an appointment to evaluate the sticking fuel door, and the paperwork for my trade in has not been processed with the DMV resulting in a fee from the DMV that I am responsible for paying. I've made...
Google+ Review
- July 31, 2018
Worst dealership. All the staff lie to you to save a few pennies. They all think we are dumb.. But they are the dumb ones not thinking people know when they are lying to you!
Yelp Review
- July 31, 2018
I am sad to report a low rating for this sales dealership.. Repeated lies from their sales staff. Sales Consultant Adeajai Dotson () and the Sales Manager Eddy Sung () looked us right into our face and lied to us. How sad for a place to want to lie like that to make a few extra dollars. Never take...
Google+ Review
- July 21, 2018
Carlos was very nice and helpful. Replaced my parking light.
Response from the owner Replied: Dear Marie,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Carlos and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- July 19, 2018
Bought a 2015 slk over the phone from this dealership,as local dealerships did not have the color I wanted.Salesman AJ said car was in excellent condition,Upon Transport arrival,car had damage on underside. Had to spend an additional $1,000.00 to have damage repaired. Called salesman at dealership...
Google+ Review
- July 18, 2018
Response from the owner Replied: Dear Bayardo,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- July 08, 2018
Been a loyal customer to Mercedes / Smart of SF. Purchased three Smart Cars with Bill Scott and Sal Rivas help. Two of the best in my opinion and have built a reputation that really stands up. Really a pleasure dealing with guys like this in the business. Filipe in Smart service another #1 in my...
Yelp Review
- July 04, 2018
My husband and I came to this location to lease his desired car and was assisted by Walter. Walter was extremely nice and helpful. He provided us exceptional customer service and handled everything very promptly. In fact, I've never experienced such a smooth and expeditious car buying process......
Yelp Review
- July 04, 2018
Go to JOEL, really patient and helpful . Helped me get in a 2018 MB! He helped me get out of a situation I couldn't get out of because of another dealerships mistake .
Google+ Review
- July 03, 2018
Response from the owner Replied: Dear Rocky,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 30, 2018
I got my car! I gave sf benz a 5 star rating after a month of trying and not being able to. Finally it happened! My first car and I got a great deal. Special thanks to Joel Mendanha! This is a special man that is genuienly excited to sale cars and to know as much as possible about the product. I...
Google+ Review
- June 29, 2018
Response from the owner Replied: Dear Katrina,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- June 28, 2018
Google+ Review
- June 28, 2018
Google+ Review
- June 26, 2018
bad customer service. the dealer is a liarreally really bad
Google+ Review
- June 26, 2018
We had good car purchase experience with sale staff at this dealer last weekend. Walter Tarpeh - salesperson is very helpful, pleasant to work with and we completed our car deal in a short time. Finance Manager - Michael Newcomb is very nice and professional.
Response from the owner Replied: Dear An,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Yelp Review
- June 25, 2018
Never forget the Service folks are commission based. They aren't here to be helpful. They are there to make as much money as possible off of you. I come here for the only few things 3rd party service can't do and hate dealing with these people. I checked another dealership for similar work after I...
Google+ Review
- June 25, 2018
Friendly atmosphere, sale associates who I dealt with were not aggressive. Was able to conclude the car purchase relatively quick. Customer parking is a bit tight.
Response from the owner Replied: Dear Steve,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 20, 2018
There was an important safety recall on my nephew's CLA250 and my GLA250. Getting an appointment was a breeze, brought both cars in at 8am and we were out by 10:30am. Complementary car wash before picking both cars up. Thanks to Erin, Karen and Natalia for being very courteous and professional.
Yelp Review
- June 12, 2018
I've been bringing my MB here for 10 years, spending thousands of dollars for their pricey service. I never took advantage of using a loaner car because they paid to Uber me over to my office and back. But now they only pay for going to the office, not back. Seems a little short sighted to me, given...
Google+ Review
- June 06, 2018
Top-notch service, and comfortable facilities. You cannot get any better. Thank you Steve.
Response from the owner Replied: Dear Biffstermon,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- June 01, 2018
This dealership is great, staff is friendly and professional, the inventory is lovely, the facility is as nice as can be considering the size. Sadly I am having to leave this low rating not because of the dealer but the in house financing they provide, Mercedes Benz Financial Services is what they...
Google+ Review
- May 31, 2018
No ride back to get my car after services
Google+ Review
- May 30, 2018
Google+ Review
- May 30, 2018
bad customer service. the dealer is a liarreally really bad
Google+ Review
- May 28, 2018
Leased a GLC300 SUV. Outstanding service, no pressure, no bait and switch tactics. Ask for Veronica, she knows every nitty-gritty detail about every Mercedes model out there and will work with you to find the best cost/value to fit your style and budget. Win-win all along.
Response from the owner Replied: Dear Alex,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Veronica and our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- May 28, 2018
So today is memorial day! I had a lot planned but I seen a beautiful car that caught my eye! I am about 2 hrs away so I pre qualified online and got the process started. On the way to San Francisco about 11:30 I get a call from Joel. He asked a few questions and what specific model car I wanted and...
Google+ Review
- May 20, 2018
I had the best experience. They really take good care of you
Response from the owner Replied: Dear Lisa,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- May 18, 2018
Yelp Review
- May 16, 2018
Went in for servicing and, while the actual service was done well, the experience was not. Had to wait for close to half an hour when I had an appointment, but what irked me was that they wouldn't return any messages after the service was completed. They text and emailed for follow up, but when I...
Yelp Review
- May 14, 2018
Absolutely no problem with the sales and the financing staff, they were very honest and transplant about the whole deal. I was in and out within 2 hours. Big props for Ricardo and SalI do have one issue and concern. A few cars on their lot seem to have damages from cars running in and out of their...
Google+ Review
- May 11, 2018
Response from the owner Replied: Dear Robin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- May 11, 2018
they sold me a lemon passed off as CPO. didnt even clean it.
Google+ Review
- May 09, 2018
Response from the owner Replied: Dear Alice,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- May 09, 2018
Im happy with my new car.
Response from the owner Replied: Dear Katherine,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future. Congratulations on your purchase!
Google+ Review
- May 09, 2018
Response from the owner Replied: Dear Alex,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- May 06, 2018
Great sales team, fantastic buying experience.
Response from the owner Replied: Dear Patricia,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- May 06, 2018
They gouge. Parts are 40% higher than the MSRP.
Google+ Review
- May 03, 2018
Thank you for delivering great sales no non sense service, want to thank Ricardo and Sal for making it happen quickly and providing a number that made sense. I will come back for a MB product should the time comes. I was in and out within a reasonable amount of time, that's always a big plus. One...
Response from the owner Replied: Dear Thomas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- May 02, 2018
I must say my entire purchase experience has been amazing, with the exception of one item. I purchased a brand new Mercedes GLE last June 2017 and traded in my S430. It was made aware to the dealership that my S430 was in San Diego and they agreed as part of the deal that they would send someone out...
Yelp Review
- May 02, 2018
I must say my entire purchase experience has been amazing. Walked in with zero expectations and walked away with my favorite car (GLE 350 4matic) Ricardo and Sammy made the process very simple. The whole shopping experience was memorable, from the pre-purchase all the way through after the purchase...
Yelp Review
- May 01, 2018
I leased a new C-Class coupe last week from this dealership and would like to thank them, and specifically Veronica Cheung, for removing most of the typical stress from the process. Veronica was very friendly, patient, knowledgeable, and helpful. I had test driven cars at Audi, Volvo, and BMW before...
Google+ Review
- May 01, 2018
Response from the owner Replied: Dear Toye,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 30, 2018
Great Company, Superior Quality and Expert Workmanship!
Response from the owner Replied: Dear Marcus,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 30, 2018
Service Advisor, Felipe, had done his reseach into our history and knew exactly what needed to be done. In and out without the unnecessary wait. Car was done as promised and a text message to alert that it was ready for pick up.
Google+ Review
- April 30, 2018
Thank you for delivering great sales no non sense service, want to thank Ricardo and Sal for making it happen quickly and providing a number that made sense. I will come back for a MB product should the time comes. I was in and out within a reasonable amount of time, that's always a big plus. One...
Response from the owner Replied: Dear Thomas,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 30, 2018
Accurate, preliminary assessment. Quick turn around. Pursued a CPO error and resolved it to my benefit. Very satisfactory overall.
Response from the owner Replied: Dear Dick,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 29, 2018
first time i decided to go and to do service in San Francisco dealership and it was bad decision in my life .mr Troy service manager was so rude that i think how so big dealership in San Francisco still keep so bad person and service manager in position manager . i did tune up on my amg. when i took...
Google+ Review
- April 29, 2018
Response from the owner Replied: Dear Michael,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 29, 2018
Response from the owner Replied: Dear RJ,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 29, 2018
Response from the owner Replied: Dear Javaid,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 29, 2018
Response from the owner Replied: Dear Paul,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 29, 2018
Great communication with staff everyone is very professional, excellent work on my car
Yelp Review
- April 29, 2018
Thank you Sf Mercedes (Sal) for being my service advisor. He help me with my warranty claim on the rims and tires, also fix a recall that I didn't know about. Honestly. Any services at Mercedes feel like first class on a international flight.
Yelp Review
- April 29, 2018
first time i decided to go and to do service in San Francisco dealership and it was bad decision in my life .mr Troy service manager was so rude that i think how so big dealership in San Francisco still keep so bad person and service manager in position manager . i did tune up on my amg. when i took...
Yelp Review
- April 29, 2018
Buying a new car should always be a pleasant experience , and it doesn't get better then buying it here , fast efficient and and honest , I have bough many cars but never felt this comfortable , attitude is everything, I worked with Ali , fernando and there Mamanger Sami , highly recommended the...
Yelp Review
- April 28, 2018
Roadside Service phone number was down and Mercedes confirmed it was down but had no explanation for me or solution. They could not send out anyone and I had a question for Service but they only had one person working and I had to leave a voicemail and it is 5 hours later and no phone call returned...
Yelp Review
- April 28, 2018
Great experience getting my 2018 CLA with Vivian. She was extremely helpful and went above and beyond to get me the car exactly I wanted. Couldn't have turned out better and feel like I just gained a new friend. Love it
Google+ Review
- April 25, 2018
Response from the owner Replied: Dear Donald,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 25, 2018
NEVER NEVER go to this Mercedes dealership for the service or fix your expensive cars.i owned 5 Mercedes amg and i never thought i will have a problems with authorization dealer ti fix the problems on the cars what mercedes sales .My car was there in about 2 mounts . After that when my service...
Google+ Review
- April 25, 2018
Response from the owner Replied: Dear Qseven,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 25, 2018
Response from the owner Replied: Dear Liz,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 25, 2018
Response from the owner Replied: Dear Sylvia,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 25, 2018
Response from the owner Replied: Dear Jacob,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 25, 2018
Excellent service by Steve Lam and his crew
Response from the owner Replied: Dear Kevin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 25, 2018
NEVER NEVER got to this location to fix your expensive cars . I owned 5 Mercedes-Benz AMG and I never thought i will have a problems with authorization dealer to fix the problems on the cars what they sale. My car was there 2 months. After that when my service advisor Steve Lam called me and told me...
Google+ Review
- April 24, 2018
Response from the owner Replied: Dear Pat,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 24, 2018
Good and quick service. Steve Lam was very helpful and nice.
Cars.com Review
- April 23, 2018
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
Yelp Review
- April 23, 2018
Had an amazing experience getting a new car with Frank Giodano and Rick at Mercedes Benz.They went above and beyond to get me a great deal and fabulous service! Super nice guys and very respectful of my time. Thanks to both of you for setting up my new C300 2018! I typically don't leave reviews but...
Yelp Review
- April 23, 2018
All I have to say is- horrible. Took me about 2 weeks of waiting on my car just to find out that its been sold to someone else! They would report me its location as if it was on its way every day, set up pick up day and time and then when I showed up to get it all they had to say is sorry but your...
Google+ Review
- April 22, 2018
Response from the owner Replied: Dear S,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 21, 2018
Response from the owner Replied: Dear Daniel,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 20, 2018
Very happy with my new car and the service I received. I will definitely purchase another car with SF Merceses Benz, and refer my anyone. Next time let's close the deal faster :) Thanks Eddy, Ali, and Paulo!
Response from the owner Replied: Dear Gary,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 20, 2018
Response from the owner Replied: Dear Ryan,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 20, 2018
Response from the owner Replied: Dear Marlene,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 20, 2018
Response from the owner Replied: Dear Victoria,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 20, 2018
Response from the owner Replied: Dear Michelle,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Breanna,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Elyn,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Great service as usual with only 1 minor CPO issue to sort out.
Response from the owner Replied: Dear Kevin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Lisa,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Always a fantastic experience here. Professional, courteous always keep you in the loop. Would never go to any other dealership both for sales and maintenance
Response from the owner Replied: Dear Risa,Thank you for your continued business! Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with us at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future!
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Cathleen,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear James,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Puja,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Gaurav,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at businessname. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Vishal,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Julian,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Steve Billera always delivers the best service, hands down. He is the reason I continue to take my car to MB of SF for service.
Response from the owner Replied: Dear Ted,Thank you for your continued business! We are delighted to hear that you always have a positive experience with Steve and our staff here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Wagner,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 19, 2018
Response from the owner Replied: Dear Swapnil,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 19, 2018
Walter Tarpeh at Mercedes-Benz of San Francisco made my first-time car buying experience (my husband did it in the past) a pleasant one! Walter was persistent, without being forceful. He tried to find cars with most of the features that I was looking for, and when I was not ready to compromise, he...
Yelp Review
- April 16, 2018
We purchased our 2013 c250 here. Brought it in for a service check up appointment and the guys were very friendly, and welcoming. Steve Lam, service member representative then came to check what needed to get done. Our warranty was about to expire so we wanted to make sure car is running smoothly...
Google+ Review
- April 15, 2018
Great place, I bought the car I wanted. Great Sales Staff.
Response from the owner Replied: Dear Charles,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- April 12, 2018
Response from the owner Replied: Dear Kat,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- April 12, 2018
Once again I went through the wonderful experience with Mercedes Benz of San Francisco.All I can say :- If you need THE sales representative-It's a VERONICA CHEUNG with SAM being a financial manager!Those people are amazing!Veronica analyzed my current kids-and-family situation and had a car ready,...
Google+ Review
- April 11, 2018
Yelp Review
- April 10, 2018
The customer service we got this time is why we are giving it 4 stars because we did have horrible experiences before. Ali was amazing, not just showing us everything he had available but making sure it was the best for us. He went above and beyond to get us the deal we were expecting. We've been to...
Google+ Review
- April 10, 2018
Yelp Review
- March 26, 2018
Just bought my first Mercedes-Benz! I had the pleasure of working with Miron Pavdun, who came highly recommended. Miron was a straight-shooter and he moves fast. I appreciate someone who won't waste my time or theirs. He was receptive to my "wish list" and patient when I needed time to think on it....
Google+ Review
- March 21, 2018
Thank you so much San Francisco Mercedes for great service and amazing staff. and huge huge thank you to Lukman fir his professionalism and patience. I just recently came in to purchase a car and cant hide how it was to work with Lukman he helped me with all questions and extremely detailed about...
Response from the owner Replied: Dear Alesia,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- March 21, 2018
Thank you so much San Francisco Mercedes for great service and amazing staff. and huge huge thank you to Lukman fir his professionalism and patience. I just recently came in to purchase a car and cant hide how it was to work with Lukman he helped me with all questions and extremely detailed about...
Yelp Review
- March 21, 2018
We recently purchased our second Mercedes at the San Francisco location. Our Sales Rep (Miron Pavdun)was professional, funny, thorough and up front during the entire process!! He made the transaction as easy and stress free as possible. I highly recommend this location and Miron as your Sales...
Google+ Review
- March 20, 2018
The showroom is being remodeled now. But will be very nice. We had a great sales associate show us around and test drove a GLC.
Response from the owner Replied: Dear Jeffery,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- March 16, 2018
Long over due review. My husband and I were getting married in San Francisco. We're from Sacramento and on the way to San Francisco we got a flat tire around 9pm. Next morning we called the service department and thank God they had our tire in stock. They squeezed us in for a new tire first thing in...
Google+ Review
- March 12, 2018
Response from the owner Replied: Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- February 27, 2018
Response from the owner Replied: Dear Walter,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- February 22, 2018
Response from the owner Replied: Dear SAMI,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- February 21, 2018
This folks are so understanding and they get it done! I appreciate
Response from the owner Replied: Dear Butch,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- February 21, 2018
Miron Pavdun reached out to me shortly after I inquired about a vehicle online, he had me pre-approved and I picked up my car within hours. So glad I found these guys! After shopping around for a C300 Sport for a while I couldn't find exactly what I wanted but this CPO had 3,500 miles and the exact...
Google+ Review
- February 19, 2018
The cars are well know to be great. But MB SF has amazing services too
Response from the owner Replied: Dear Leonardo,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Yelp Review
- February 18, 2018
I recently came to purchase a car at this dealership and can't express how great it was to work with Joel M. He was very patient and took us through out the warehouse to ensure we found what we were looking for. He was extremely detailed about the features of the car and really aimed to please his...
Google+ Review
- February 12, 2018
Response from the owner Replied: Dear Devi,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- February 07, 2018
I am incredibly disappointed and frustrated with my experience with this dealership. I purchased a a 1981 240D. I get it: I am not your priority because I purchased a used car, and an old one at that. Nevertheless, you should still deliver the same level of service even if it was a new one. I called...
Google+ Review
- February 05, 2018
Sometimes its good depending on the service advisor. Try looking for local repair shop instead.
Google+ Review
- February 03, 2018
Google+ Review
- January 22, 2018
Response from the owner Replied: Dear Chi-hee,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 20, 2018
Response from the owner Replied: Dear Daniel,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 20, 2018
Response from the owner Replied: Dear Shamal,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 19, 2018
Good experience.
Response from the owner Replied: Dear Gear,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 18, 2018
They don't know how to sell cars, they ignore you. Never got any call backs after I said I'll buy the car. Go somewhere else.
Yelp Review
- January 18, 2018
Wow. Let me just say that this might be the best experience I've ever had at a dealership. It's a pain to shop for a new vehicle and we know how annoying it can get going from dealership to dealership just to deal with the salesmen. The vehicle I wanted was not in stock at this dealership but they...
Yelp Review
- January 18, 2018
This review is long overdue. I had an amazing experience buying my first Mercedes. Ricardo Dias was my sales associate and I can not say enough good things about him. He went above and beyond with service and professionalism. Ricardo stayed beyond working hours to make sure we were able to secure...
Google+ Review
- January 14, 2018
Fancy cars
Response from the owner Replied: Dear Robert,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 11, 2018
Great salesman ali buying because og him
Response from the owner Replied: Dear Hamid,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of San Francisco. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 11, 2018
Response from the owner Replied: Dear Justin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 09, 2018
Response from the owner Replied: Dear Ian,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 08, 2018
The navigation screen on my new C300 stopped working. I called the Service department and the operator was rude. I asked her if this was a common issue and whether there were any things I could do to troubleshoot this. She gave me a hard time on the phone and created an appointment for the following...
Yelp Review
- January 08, 2018
Watch out for your TIRES on your BRAND NEW MERCEDES. I purchased a brand new van and in 6-7 months the two front tires were going bald. I even brought it in for Service A at 6 months just over 10k miles, as suggested, and the wear should have been evident to a technician with a pulse. Because it was...
Google+ Review
- January 07, 2018
Response from the owner Replied: Dear Melissa,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 05, 2018
Response from the owner Replied: Dear Marilyn,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- January 03, 2018
Response from the owner Replied: Dear Melissa,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- January 03, 2018
Bring your vehicle to MB Oakland, Autobahn or Stevens Creek and save yourself the headache.Horrible service - Raymond Jew was misleading and extremely unprofessional. I brought my car in for a basic A service, and he pushed me to get a $10 valve stem replaced (for $206!!), implying that the Tire...
Yelp Review
- January 03, 2018
Had a terrible experience with a Service Associate who was absolutely impossible to get ahold of after repeated calls, voicemails and emails for a full hour, resulting in additional service being performed in excess of what I brought my car in for (aka increasing the total bill by 66%). I provided...
Yelp Review
- January 02, 2018
Update: I was able to reach the GM of the dealership and he notified me that a check was mailed out. I received the check one week later.
Google+ Review
- December 31, 2017
Response from the owner Replied: Dear Chi-hee,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- December 29, 2017
Response from the owner Replied: Dear Prosenjit,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- December 28, 2017
The best service department that I have ever been too. I went in with my 2002 CLK 430, with one of those oddball problems and the service manager, Troy Davis, bent over backwards to help me. They worked with me to special order a part and provided me with a loaner vehicle for the entire time that it...
Yelp Review
- December 27, 2017
I worked with Sal as my service advisor to get some rattling fixed coming from the back. Woo boy. Is this a COMPLETELY different experience from Mercedes-Benz of San Jose's service department. He was awesome in keeping me updated and actually fixed the rattling! I know it sounds stupid, but there...
Google+ Review
- December 22, 2017
Response from the owner Replied: Dear Aziz,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of San Francisco. We are looking forward to serving all of your automotive needs in the future.
Google+ Review
- December 21, 2017
Google+ Review
- December 16, 2017