Google+ Review
- September 19, 2018
I was totally satisfied with the service I received. The defective part was located and installed solving my problem.
Google+ Review
- September 08, 2018
Response from the owner Replied: James, were glad we could help. Thanks for your review. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Cars.com Review
- September 03, 2018
Our SA (Jerry Godsey) has done what the big city dealers said couldnt be done. Twice! If youre looking for a hard to find car, save yourself some time. Just call Rick Hill. Tell them what youre looking for. It worked for us. After the sale is made the service team doesnt disappoint either. A...
Google+ Review
- September 02, 2018
Response from the owner Replied: Jim, were pleased we could help. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Google+ Review
- August 28, 2018
Everyone was very helpful and pleasant to deal with ..Susan the service writer was a joy ....
Response from the owner Replied: Thank you, Jim! You can always count on us for friendly and helpful service. -CJ Hill - Customer Experience Manager
Cars.com Review
- August 24, 2018
Fast and Easy process!! Buddy was so helpful and made the whole process a breeze!!
Google+ Review
- August 23, 2018
Response from the owner Replied: Were pleased we could help out, David. Anytime you want another hand, just let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- August 22, 2018
Left by David E.
Response from the owner Replied: It's nice we could help, David. Thanks for your review. Let us know anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- August 22, 2018
Left by Paul G.
Bill Woods did an outstanding job in guiding us through the myriad available features with the utmost patience. All our questions were answered fully and individual instruction was given to each of us. This is our second purchase of MB and we will always purchase through him.
Response from the owner Replied: Thank you for this, Paul! You can always count on us for attentive and helpful service. We're always here for you. -CJ Hill - Customer Experience Manager
Google+ Review
- August 21, 2018
Response from the owner Replied: Jeffrey, were pleased we could help out. If we can ever lend a hand again, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- August 20, 2018
Left by Rebecca M.
Mercedes Benz of Kingsport is wonderful! I was driving my daughter back to college and was about eight hours from home in southwest VA, when I got an unfamiliar alert message on the dadhboard. I called Mercedes of Kingsport, and Susan immediately put my mind at ease. She explained the alert, and...
Response from the owner Replied: Thank you for recommending us, Rebecca! You can always count on our team for helpful and efficient service. We'll be sure to let Susan know what a great job she did taking care of you. We're here for you anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- August 19, 2018
Surprised that with very expensive tires replaced they came back with no caps on the valves. Very surprised.
Google+ Review
- August 15, 2018
Great service!
Response from the owner Replied: It's great we had the chance to help out, Sheila. We're here for you anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- August 14, 2018
Left by Floyd K.
Service was excellent as usual - four tires ordered Wednesday, in Thursday and installed Friday along with alignment. It all adds up to professional, friendly and reasonable experience.
Response from the owner Replied: We're always happy to help get you back on the road, Floyd, and I'm pleased to hear that we did everything as efficiently as possible for you. Next time you run into any issues, don't hesitate to reach out our way. Wishing you all the best in the meantime! -CJ Hill - Customer Experience Manager
Google+ Review
- August 14, 2018
Left by Charlie J.
Above and beyond the call of duty. Very learned about the Mercede automobiles they sell and serve. The attitude of each of the employees is excellent. No pressure to buy or trade. A very pleasant experience overall. I recommend Rick Hill Mercedes ( Kingsport Mercedes ) without hesitation or...
Response from the owner Replied: Charlie,We're thrilled that you had such a great experience with us! The things that you noticed as worthy of 5-stars are many of the things we pride ourselves on, so we're happy you feel that way. Thanks for the recommendation, and please feel free to stop by or reach out anytime!-Michaela Hill (Communications Director)
Google+ Review
- August 14, 2018
My experience with the service department was a complete surprise! I told them what was going on with my car and I was asked the appropriate questions. I waited for my car in their very nice clean waiting area. They found the problem, part needs to be ordered, and will be good to go. Thank you for...
Response from the owner Replied: Brenda, everyone is treated with respect around here, and I'm glad you were pleased with our helpful service. What's more, thanks for sharing how impressed you were with our comfortable waiting area too. We're here if you need anything! -CJ Hill - Customer Experience Manager
Google+ Review
- August 10, 2018
They always provide great customer service! I wouldn't take my car anywhere else to be serviced.
Response from the owner Replied: Thank you for your loyal support, Keisha. You can always count on us! -CJ Hill - Customer Experience Manager
Google+ Review
- August 05, 2018
Response from the owner Replied: Thanks for taking the time to leave your review. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- August 02, 2018
Response from the owner Replied: We're happy to see reviews like this, Don. If there's something we can do to improve your experience with us in the future, please don't hesitate to reach out. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- August 02, 2018
No hassel service. Friendly and prompt.
Response from the owner Replied: Thanks for your review! If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- July 31, 2018
Response from the owner Replied: Were pleased we could help. Thanks for your review. Let us know the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- July 27, 2018
When I relocated to eastern Tennessee I brought my Mercedes with me. When it was time for service I looked around and found that there was a dealership in Kingsport. I have been totally pleased with each experience at this dealership.The entire team at Mercedes of Kingsport is knowledgeable and...
Response from the owner Replied: Thanks for the feedback, Danny! Friendly and helpful service is what we're here for. You can count on us anytime you need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- July 26, 2018
Went in for free wiper blades, an offer from MB. In and out quickly with the quiet professionalism I have come to expect from Rick Hill MB.
Response from the owner Replied: Thank you, Don. Efficient and professional service is what we're here for. See you next time. -CJ Hill - Customer Experience Manager
Google+ Review
- July 25, 2018
Went to get car checked for engine light was told like 15 min wait was over hour plus decided oil change cost over $233.00 came up with estimates over $1400.00 didnt offer discount or take off 100.00 diagnostic fee! They were rude! So took 3 plus hours wont go back! Ill go to Asheville or Knoxville
Response from the owner Replied: Sherif, We are sorry you didn't have an exceptional experience with us. I can assure you that our service team works diligently to do their best work for the best price. If you feel that you were treated unjustly, please reach out to me directly, and I will do everything I can to resolve your issues! My name is Michaela and my email is michaela.hill@rickhillimports.net.
Cars.com Review
- July 22, 2018
The buying experience was great. Jerry was knowledgeable, friendly and helpful. The best part was that Jerry gave me space. I took the car for a drive, and the car spoke for itself. This is the third Porsche I have bought at Rick Hills Imports. Each car is different, but each car feels exciting when...
Google+ Review
- July 18, 2018
Response from the owner Replied: Were glad we could help, Tammy, and we appreciate your review. Don't hesitate to get in touch if you need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- July 18, 2018
Left by Burchell C.
Not much to tell. Service was done for an existing recall.Little to no interaction with staff as usual.
Response from the owner Replied: Burchell, we appreciate your feedback. We're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- July 18, 2018
Left by John S.
Response from the owner Replied: John, were happy we could help. Thank you for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Cars.com Review
- July 17, 2018
I always enjoy everything about my visits to Rick Hills, except paying the bill, but up until that moment, it is great. I can pay that bill, knowing I'm leaving with a car in excellent condition until the next time service is due. Thank you for the confidence I feel when I drive away!
David Faust Replied: Thank you so much for the kind words! Your service business is very much appreciated and we will continue to strive to meet your expectations. When you are ready for another vehicle, please give us the opportunity. Our sales department would love to provide you with a 5 star experience as well!
Google+ Review
- July 17, 2018
AWESOME
Response from the owner Replied: Jb, were glad we could help, and were grateful for your review. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- July 11, 2018
Left by Kathy V.
Response from the owner Replied: Kathy, thank you for your support. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- July 11, 2018
Response from the owner Replied: It's nice we could help out, Juan. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- July 06, 2018
Left by Vlad A.
Response from the owner Replied: Vlad, it's disappointing you weren't more impressed. If there's anything we can do to improve in the future, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- July 04, 2018
Staff was friendly and efficient. The car was taken in as soon as we dropped it off. Service was done quickly and the problem resolved. Very pleasant experience and will continue to use them for our repairs and service.
Response from the owner Replied: Paul, you can always count on us for exceptional service! Thanks for the awesome feedback. -CJ Hill - Customer Experience Manager
Google+ Review
- July 03, 2018
Response from the owner Replied: Ladonna, were happy to help, and we appreciate your support. Sending you our best wishes. -CJ Hill - Customer Experience Manager
Google+ Review
- July 02, 2018
Response from the owner Replied: It's great we had the chance to help, Jack. Thank you for your support. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- June 30, 2018
Left by Hope M.
Rick Hill service department is absolutely wonderful! The whole staff takes such good care of me and they work with me whenever I need things done right away. I had a major issue with my car and Jenny Provided a car for me right away and took care of everything for me. She is wonderful! Susan...
Response from the owner Replied: Hope, thank you for letting us know about your experience! You can always count on us for friendly and efficient service. We will pass on your kind words to our service department staff. We're here to help you out anytime you need us. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 30, 2018
Joe Gross and team were perfect. 0 pressure, exactly what I wanted, fast & accurate answers, volunteered to pick me up from airport, great conversation, all details handled promptly, accurately and a minimum of fuss, by every member. I flew in from Louisiana based on a few text communications and...
Google+ Review
- June 29, 2018
People know what they are doing great place
Response from the owner Replied: It's nice we could help, Roy. Thank you for your support. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- June 27, 2018
Wonderful service
Response from the owner Replied: We couldn't ask for more, Desiree. Thanks so much. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- June 17, 2018
Response from the owner Replied: Were happy we could help out, Christopher, and were grateful for your review. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 14, 2018
Bought a vehicle here once, tried to buy another one. I was lied to by the salesman not one but twice. That did it for me.
Cars.com Review
- June 11, 2018
As an out of state buyer I have never had easier / better purchase experience than I did with Buddy Buddy Babb.
Google+ Review
- June 09, 2018
Left by Eric B.
Response from the owner Replied: Eric, were pleased we could help, and we appreciate your support. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Google+ Review
- June 09, 2018
Response from the owner Replied: Donna, we sure do appreciate the support. We're here for you the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by Audrey Z.
Response from the owner Replied: Were glad to help, Audrey. We're here for you anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by David W.
Work was done correctly and in a timely fashion.
Response from the owner Replied: David, were pleased we could help, and we appreciate your review. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by Steve G.
Response from the owner Replied: Were glad we could help, Steve, and we appreciate your review. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 05, 2018
Left by Felix A.
The entire service staff at Mercedes of Kingsport is superb. Greg and the whole staff do everything possible to ensure that your service is done to the highest standards. Ive been completely satisfied each and every time Ive had my E550 or AMG SL 63 in for service. This Dealership and the staff are...
Google+ Review
- June 05, 2018
Great people, Great dealership, Great experience.A+ A+ A+ LOVE my new Mercedes.
Response from the owner Replied: Susan, thanks for the high marks! We're thrilled you're loving your new ride, and we're here for you if you ever need anything in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- June 05, 2018
Left by Anthony C.
Response from the owner Replied: Anthony, were happy we could help out. Wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- June 05, 2018
Left by Cyndi A.
Response from the owner Replied: It's great we had the chance to help out, Cyndi. Thanks for your review. If we can ever lend another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- June 02, 2018
Left by Randy M.
Response from the owner Replied: Were happy we could help, Randy. Thanks for your review. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- May 31, 2018
Left by Larry H.
Clean service center good job
Response from the owner Replied: Were glad we could help, Larry. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 31, 2018
Good purple
Response from the owner Replied: It's nice we could help, Thomas, and we appreciate your support. Give us a call if you need anything. -CJ Hill - Customer Experience Manager
Yelp Review
- May 27, 2018
Technicians seem to know their stuff, but I have been extremely displeased with the customer service contact people. First visit was OK, but on each subsequent visit they failed to contact me when my car was ready, and gave me conflicting, misleading and incorrect information on what was done to my...
CJ H. Replied: I'm very sorry our team let you down with our communication, Max. We do source our parts from the best suppliers and this often takes a little longer than other shops. We normally keep you in the loop if a delivery is running late, though, and hope we can work this out for any work you might need in the future. Sincerely,CJ Hill - Customer Experience Manager
Google+ Review
- May 26, 2018
First visit to service department was fine. And the technicians seem to be very capable. However, on each of three subsequent visits the front-of-the-house service reps failed miserably. From not calling me when my car was ready for pickup to an unacceptable and extreme delay in receiving needed...
Response from the owner Replied: Max,I'm sorry you didn't have a 5-star experience with us. If you don't mind, could you send me an email directly, to help me better understand your experience? I will do the best I can to find out exactly what happened that day, and attempt to correct any errors that were made on our part. My name is Michaela and my email is michaela.hill@rickhillimports.net. Thank you!
Google+ Review
- May 25, 2018
Service was fast courteous with a great waiting area. I was surprised that even the tires were rotated I was very pleased and the car was presented back fully washed.
Response from the owner Replied: Jim, thanks for the feedback! You can always count on us for friendly and efficient service. -CJ Hill - Customer Experience Manager
Google+ Review
- May 23, 2018
Response from the owner Replied: Were happy we could help out, Phil, and we appreciate your support. Give us a call if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 23, 2018
Response from the owner Replied: It's great we had the chance to help out, Sara -- and we appreciate your support. Please let us know if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 18, 2018
The service was great and the car was repaired in a timely manner. Everyone was so courteous and helpful. Only problem I have is there were no cars for me to use while mine was being repaired. Otherwise you couldn't ask for better service.
Response from the owner Replied: Shiela, we appreciate your feedback! Friendly and knowledgeable service is what we're here for. Just let us know if we can ever help out in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- May 15, 2018
Response from the owner Replied: You're the best. Thanks for your review. If we can ever lend another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- May 12, 2018
Left by Richard S.
Response from the owner Replied: Were happy we could help out, Richard. If we can ever lend a hand again, just let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- May 11, 2018
Outstanding work and customer service. No doubt we will purchase again from MB of Kingsport
Response from the owner Replied: Thank you for the feedback, Cindy! We're so happy we could help out. -CJ Hill - Customer Experience Manager
Google+ Review
- May 10, 2018
Response from the owner Replied: Were glad to help, Randy, and we appreciate your review. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- May 08, 2018
Left by Angela G.
Response from the owner Replied: Were glad we could help, Angela, and we appreciate your support. Please let us know if there's ever anything you need. -CJ Hill - Customer Experience Manager
Google+ Review
- May 05, 2018
Left by Velma L.
It took a little time but the folks were very helpful. I love my new car!!
Response from the owner Replied: We're thrilled you're loving your ride, Velma! Just let us know if we can ever help out again in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- May 05, 2018
Left by Nyda B.
Response from the owner Replied: Were glad we could help, Nyda, and we appreciate your review. Let us know the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- May 02, 2018
Left by Sherry S.
I was very pleased with the service I recieved. This was my first visit to look for a new vehicle. I called ahead and spoke with a very knowledgeable man who took in to account that my work schedule runs about the same as the hours of operation. They stayed past closing and worked with me to close...
Response from the owner Replied: We're happy we could help out, Sherry! You can always count on our team for efficient and accommodating service. Just let us know if we can ever do anything for you again. -CJ Hill - Customer Experience Manager
Google+ Review
- April 27, 2018
Went for service April 26, 2018. Took less time than expected. Only down side is I have to return for another appt because didn't have parts. Just a bit of pain in butt because its a 55 mile drive to get there. Wish everything could have been done in one visit.
Response from the owner Replied: JT, we're sorry we couldn't complete your service visit the first time, but we are so thankful for you as a customer. We'll do our best to make sure you always have the best service we can offer. Thanks for the feedback, and we're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- April 26, 2018
Always perfect! Its such a luxury to have them come pick up my car when it needs to be serviced, not to mention the new Mercedes SUV they leave for you to drive! Theyve come wherever I am, to my house, the VA, and ETSU to pick my car up. They make it so easy, and Don W. and Jenny are wonderful!!! I...
Response from the owner Replied: You're very welcome, Sandra! You can always count on us to go the extra mile for you. Car repairs should always be stress free, and we're here to make that happen. Let us know the next time we can help out. -CJ Hill - Customer Experience Manager
Google+ Review
- April 25, 2018
Left by Jerry M.
Response from the owner Replied: Were glad to help, Jerry. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- April 22, 2018
Response from the owner Replied: Sam, were happy we could help out, and we appreciate your support. Sending you our best wishes. -CJ Hill - Customer Experience Manager
Google+ Review
- April 21, 2018
Left by Brian M.
Bill Woods did an exceptional job!
Response from the owner Replied: Brian, we appreciate the rating. Let us know anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Left by Brian M.
Google+ Review
- April 20, 2018
Left by Terri H.
Great service performed by knowledgeable technicians in a timely manner. I'll definitely take my Mercedes back for service. I highly recommend Rick Hill Mercedes Benz in Kingsport!
Response from the owner Replied: Thank you for recommending us, Terri. You can always count on our team for professional and efficient service. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Keith Justis was awesome to work with...he was informative and helpful.. I recommend him and the dealership highly.
Response from the owner Replied: Thank you for the recommendation. Just let us know if you ever need another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Left by Kendra W.
Response from the owner Replied: Were happy we could help out, Kendra. Let us know anytime you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 17, 2018
Bought some car parts from them and they were friendly and delivered what I ordered the first time, lol
Response from the owner Replied: Thanks for the feedback! We're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- April 08, 2018
Left by Laura S.
Response from the owner Replied: Laura, were glad we could help out, and were grateful for your support. Please let us know if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- April 04, 2018
Response from the owner Replied: Leo, we sure do appreciate the support. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- April 03, 2018
Left by David M.
Response from the owner Replied: David, thanks for the rating. If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- April 01, 2018
Response from the owner Replied: Marco, were happy to help. Thank you for your review. If we can ever lend a hand again, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- March 21, 2018
Great job by all involved, --- as always. Greg has an outstanding team!
Response from the owner Replied: Thanks for this! We're here to help out anytime you need us. -CJ Hill - Customer Experience Manager
Google+ Review
- March 15, 2018
Response from the owner Replied: Thanks for your review, Kirk! We really appreciate your support. -CJ Hill - Customer Experience Manager
Cars.com Review
- March 14, 2018
Excellent service & super-friendly folks - as always :)
Google+ Review
- March 13, 2018
Response from the owner Replied: Linda, thanks for your support. If you ever need anything, don't hesitate to get in touch. -CJ Hill - Customer Experience Manager
Google+ Review
- March 12, 2018
Response from the owner Replied: Were happy to help, Sheila, and were grateful for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- March 10, 2018
Left by Garrett B.
Response from the owner Replied: It's great we had the chance to help out, Garrett. Thank you for your support. We're here for you the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- March 07, 2018
Response from the owner Replied: Greg, were pleased we could help, and were grateful for your review. If you ever want another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- February 28, 2018
Bill Woods was the absolute best, he took 2-3 hours to go over every little detail, sometimes multiple times, to help me understand. My experience was better than perfect, thank you to Bill and the dealership
Response from the owner Replied: Rebecca, you're very welcome! We'll be sure to pass on your kind words to Bill. You can always count on our team for patient and knowledgeable service. Let us know if we can help out again.Take care, CJ Hill - Customer Experience Manager
Google+ Review
- February 23, 2018
Left by William R.
Response from the owner Replied: Were glad we could help out, William. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 21, 2018
Hunter Locke finally found the car for me!! A white hardtop convertible!! It is so fun to drive. I want to drive it everywhere!! Plus, all the interesting and useful accessories. I didn't realize how badly that I needed them! Thank you, Hunter, for being such a nice guy to work with, as well...
Cars.com Review
- February 14, 2018
Best car buying experience. The sales and finance team are great. Steve York is a wonderful and honest salesman. Kent is also just as wonderful and together, they made buying a car an enjoyable process! Highly recommend !!
Yelp Review
- February 11, 2018
I have used this dealership prior to this purchase.We have had extremely great service!! We traded our GLA for a GLE 350.The transaction was done with ease.Our salesman was a kind knowledgeable man.We would highly recommend this dealership.Our salesman was Bill Woods.Hes the absolute best!
CJ H. Replied: I'm thrilled Bill helped ease the car trading process, Tammy! Thanks for offering your praise. Let us know the next time we can be of service in the future. Drive safely, CJ Hill - Customer Experience Manager
Google+ Review
- February 10, 2018
Left by Alan H.
These guys are awesome to deal with! Highly recommend
Response from the owner Replied: Alan, thanks for the recommendation! Just let us know the next time we can lend a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- February 07, 2018
Same day in and out-work done perfectly-thanks for the car being washed.Les
Response from the owner Replied: We're happy we could help, Les! Let us know if there's ever anything else we can do for you. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 07, 2018
HAD A GREAT CAR BUYING EXPERIENCE WITH THIS DEALERSHIP. 2 CAR I HAVE BOUGHT HERE. WOULD RECOMMEND THEM SALESMAN JOE GROSS WAS A PLEASURE AND GSM MIKE IS A PLEASURE TO TALK TOO.
Google+ Review
- February 03, 2018
Response from the owner Replied: Thanks for your review! If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 01, 2018
Just picked up my 2018 BMW M4 and had a fantastic experience with the team at Rick Hill BMW. Unlike other BMW dealerships, Rick Hill discounts their cars on their site and doesn't charge a documentation or closing fee (saving you $300-600!). I contacted the sales specialist, Shannon Hubbard, via...
Cars.com Review
- January 27, 2018
I recently purchased a BMW from Rick Hill Imports and I have to say it was truly the best car buying experience I have EVER had. Joe Gross was our salesman - he was very patient, professional and provided amazing customer service! (Other car salespeople should be more like him!) They gave me a...
Yelp Review
- January 26, 2018
I couldn't believe it when I saw a *NEW* white 2015 BMW X1 on the lot in November 2017. It only had 20-30 miles on it, and it really was *NEW* ... or so I was told. I asked the salesman who came out to greet me, "What's wrong with it? Why hasn't it sold?"The salesman's response was "It just hasn't...
CJ H. Replied: It's really a shame we lost your trust, Josh. We can assure you this case was merely a misunderstanding, but we are taking the time to look back through our records and find out the specifics of your situation. We try to be as transparent as possible with our customers and would never sell you a car that had some serious damage. I do hope you'll allow us another chance to show you how much we care about helping our customers find a good deal and a quality vehicle. Sincerely, CJ Hill - Customer Experience Manager
Google+ Review
- January 23, 2018
People should learn how to fix their cars instead of taking it into the dealer. Save a lot of money that way.
Cars.com Review
- January 22, 2018
MERCEDES OF KINGSPORT and Service Manager IS truly the Best.
Google+ Review
- January 19, 2018
Left by Brenda W.
Response from the owner Replied: Brenda, thank you for the excellent review! If there's anything we can help you with in the future, just let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- January 18, 2018
Absolutely perfect. Couldnt ask for a better salesman, we arrived to look at the bmw and he had it already warmed and waiting . Would definitely purchase from him in the future
Cars.com Review
- January 18, 2018
Mr Gross was probably the easiest to deal with car salesperson I have worked with. We lease a new car every 2 years and when this lease is up I will for sure use him for the next. Unparalleled service!
Google+ Review
- January 17, 2018
Left by Jameer C.
Greg and his team corrected a problem I had with my vehicle and went above and beyond to make sure that I was completely satisfied with the results. Thank you!
Response from the owner Replied: You're welcome, Jameer! We're happy we could help out, and just let us know if you ever need anything else. -CJ Hill - Customer Experience Manager
Google+ Review
- December 26, 2017
Left by Rodney H.
Google+ Review
- December 19, 2017
Google+ Review
- December 16, 2017
Left by Erma C.
Enjoyed meeting the Sales team.All of you were very helpful.
Google+ Review
- December 16, 2017
Good experience. Friendly staff, prompt service and reasonable cost.
Google+ Review
- December 15, 2017
Response from the owner Replied: Were happy we could help out, Kendra. Let us know anytime you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- December 14, 2017
Google+ Review
- December 01, 2017
Left by Michael L.
Google+ Review
- November 27, 2017
2 week waiting time to get serviced. Once the car was finished, I was told it had been fixed. I drive the car for the first time once I get home a few weeks later, it was exactly the same as I had given it to them.I talk to service reps, who state that I won't be able to get the car fixed in by this...
Cars.com Review
- November 27, 2017
My deceased father was a retired local car salesman. I was always used to dealing with him and always dreaded the day of having to deal with "the car salesman" Shannon made my experience very pleasant. I know some salesman can run a customer out the door as fast as they come in the door. I have...
Google+ Review
- November 15, 2017
Left by David B.
Great Service all the time! Best Service Staff in the business!
Response from the owner Replied: David, Thank you for your review! We're thrilled to have people like you as our loyal customers. Hope to see you back soon. - Michaela Hill (Communications Director)
Google+ Review
- November 15, 2017
Response from the owner Replied: Were happy to help, Sheila, and were grateful for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- November 15, 2017
Cars.com Review
- November 10, 2017
We found the car online. Liked the pictures and the price. We received email to test drive the car. We did and we loved it. We have been looking for a car just like this one.
Google+ Review
- November 07, 2017
Left by Thomas B.
Google+ Review
- November 05, 2017
Left by Charlie J.
Google+ Review
- October 28, 2017
Google+ Review
- October 20, 2017
Left by Rick T.
Cars.com Review
- October 19, 2017
The service was exceptionally good and everyone of the sales and service staff we talked to were extremely knowledgeable about our car and pleasant.
Google+ Review
- October 16, 2017
We came in wanting to buy a battery, and a sales person argued it may not be the problem, but eventually sent us to the parts counter. After 10 minutes of being ignored by all 3 gentlemen behind the counter, we took our business elsewhere. Not a pleasant experience.
Cars.com Review
- October 14, 2017
Everyone was great except for the one lady that worked in the warranty department. She Was very rude to the employees when asking her a question. The gentleman that took care of us even apologized to us the way she acted.
Google+ Review
- October 07, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Google+ Review
- October 04, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Cars.com Review
- October 03, 2017
Excellent staff, very helpful and informative, and excellent service.
Cars.com Review
- October 02, 2017
Excellent experience, very accommodating and professional.
Cars.com Review
- September 28, 2017
Great buying experience. Shannon did a great job!
Google+ Review
- September 27, 2017
We dropped off our car the night before the appointment. Service was performed perfectly and our car was ready quickly.