Google+ Review
- July 11, 2018
Left by Kathy V.
Response from the owner Replied: Kathy, thank you for your support. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- July 11, 2018
Response from the owner Replied: It's nice we could help out, Juan. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- July 06, 2018
Left by Vlad A.
Response from the owner Replied: Vlad, it's disappointing you weren't more impressed. If there's anything we can do to improve in the future, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- July 04, 2018
Staff was friendly and efficient. The car was taken in as soon as we dropped it off. Service was done quickly and the problem resolved. Very pleasant experience and will continue to use them for our repairs and service.
Response from the owner Replied: Paul, you can always count on us for exceptional service! Thanks for the awesome feedback. -CJ Hill - Customer Experience Manager
Google+ Review
- July 03, 2018
Response from the owner Replied: Ladonna, were happy to help, and we appreciate your support. Sending you our best wishes. -CJ Hill - Customer Experience Manager
Google+ Review
- July 02, 2018
Response from the owner Replied: It's great we had the chance to help, Jack. Thank you for your support. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- June 30, 2018
Left by Hope M.
Rick Hill service department is absolutely wonderful! The whole staff takes such good care of me and they work with me whenever I need things done right away. I had a major issue with my car and Jenny Provided a car for me right away and took care of everything for me. She is wonderful! Susan...
Response from the owner Replied: Hope, thank you for letting us know about your experience! You can always count on us for friendly and efficient service. We will pass on your kind words to our service department staff. We're here to help you out anytime you need us. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 30, 2018
Joe Gross and team were perfect. 0 pressure, exactly what I wanted, fast & accurate answers, volunteered to pick me up from airport, great conversation, all details handled promptly, accurately and a minimum of fuss, by every member. I flew in from Louisiana based on a few text communications and...
Google+ Review
- June 29, 2018
People know what they are doing great place
Response from the owner Replied: It's nice we could help, Roy. Thank you for your support. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- June 27, 2018
Wonderful service
Response from the owner Replied: We couldn't ask for more, Desiree. Thanks so much. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- June 17, 2018
Response from the owner Replied: Were happy we could help out, Christopher, and were grateful for your review. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 14, 2018
Bought a vehicle here once, tried to buy another one. I was lied to by the salesman not one but twice. That did it for me.
Cars.com Review
- June 11, 2018
As an out of state buyer I have never had easier / better purchase experience than I did with Buddy Buddy Babb.
Google+ Review
- June 09, 2018
Left by Eric B.
Response from the owner Replied: Eric, were pleased we could help, and we appreciate your support. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Google+ Review
- June 09, 2018
Response from the owner Replied: Donna, we sure do appreciate the support. We're here for you the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by Audrey Z.
Response from the owner Replied: Were glad to help, Audrey. We're here for you anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by David W.
Work was done correctly and in a timely fashion.
Response from the owner Replied: David, were pleased we could help, and we appreciate your review. Don't hesitate to reach out if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- June 06, 2018
Left by Steve G.
Response from the owner Replied: Were glad we could help, Steve, and we appreciate your review. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Cars.com Review
- June 05, 2018
Left by Felix A.
The entire service staff at Mercedes of Kingsport is superb. Greg and the whole staff do everything possible to ensure that your service is done to the highest standards. Ive been completely satisfied each and every time Ive had my E550 or AMG SL 63 in for service. This Dealership and the staff are...
Google+ Review
- June 05, 2018
Great people, Great dealership, Great experience.A+ A+ A+ LOVE my new Mercedes.
Response from the owner Replied: Susan, thanks for the high marks! We're thrilled you're loving your new ride, and we're here for you if you ever need anything in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- June 05, 2018
Left by Anthony C.
Response from the owner Replied: Anthony, were happy we could help out. Wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- June 05, 2018
Left by Cyndi A.
Response from the owner Replied: It's great we had the chance to help out, Cyndi. Thanks for your review. If we can ever lend another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- June 02, 2018
Left by Randy M.
Response from the owner Replied: Were happy we could help, Randy. Thanks for your review. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- May 31, 2018
Left by Larry H.
Clean service center good job
Response from the owner Replied: Were glad we could help, Larry. Don't hesitate to get in touch if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 31, 2018
Good purple
Response from the owner Replied: It's nice we could help, Thomas, and we appreciate your support. Give us a call if you need anything. -CJ Hill - Customer Experience Manager
Yelp Review
- May 27, 2018
Technicians seem to know their stuff, but I have been extremely displeased with the customer service contact people. First visit was OK, but on each subsequent visit they failed to contact me when my car was ready, and gave me conflicting, misleading and incorrect information on what was done to my...
CJ H. Replied: I'm very sorry our team let you down with our communication, Max. We do source our parts from the best suppliers and this often takes a little longer than other shops. We normally keep you in the loop if a delivery is running late, though, and hope we can work this out for any work you might need in the future. Sincerely,CJ Hill - Customer Experience Manager
Google+ Review
- May 26, 2018
First visit to service department was fine. And the technicians seem to be very capable. However, on each of three subsequent visits the front-of-the-house service reps failed miserably. From not calling me when my car was ready for pickup to an unacceptable and extreme delay in receiving needed...
Google+ Review
- May 25, 2018
Service was fast courteous with a great waiting area. I was surprised that even the tires were rotated I was very pleased and the car was presented back fully washed.
Response from the owner Replied: Jim, thanks for the feedback! You can always count on us for friendly and efficient service. -CJ Hill - Customer Experience Manager
Google+ Review
- May 23, 2018
Response from the owner Replied: Were happy we could help out, Phil, and we appreciate your support. Give us a call if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 23, 2018
Response from the owner Replied: It's great we had the chance to help out, Sara -- and we appreciate your support. Please let us know if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- May 18, 2018
The service was great and the car was repaired in a timely manner. Everyone was so courteous and helpful. Only problem I have is there were no cars for me to use while mine was being repaired. Otherwise you couldn't ask for better service.
Response from the owner Replied: Shiela, we appreciate your feedback! Friendly and knowledgeable service is what we're here for. Just let us know if we can ever help out in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- May 15, 2018
Response from the owner Replied: You're the best. Thanks for your review. If we can ever lend another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- May 12, 2018
Left by Richard S.
Response from the owner Replied: Were happy we could help out, Richard. If we can ever lend a hand again, just let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- May 11, 2018
Outstanding work and customer service. No doubt we will purchase again from MB of Kingsport
Response from the owner Replied: Thank you for the feedback, Cindy! We're so happy we could help out. -CJ Hill - Customer Experience Manager
Google+ Review
- May 10, 2018
Response from the owner Replied: Were glad to help, Randy, and we appreciate your review. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- May 08, 2018
Left by Angela G.
Response from the owner Replied: Were glad we could help, Angela, and we appreciate your support. Please let us know if there's ever anything you need. -CJ Hill - Customer Experience Manager
Google+ Review
- May 05, 2018
Left by Velma L.
It took a little time but the folks were very helpful. I love my new car!!
Response from the owner Replied: We're thrilled you're loving your ride, Velma! Just let us know if we can ever help out again in the future. -CJ Hill - Customer Experience Manager
Google+ Review
- May 05, 2018
Left by Nyda B.
Response from the owner Replied: Were glad we could help, Nyda, and we appreciate your review. Let us know the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- May 02, 2018
Left by Sherry S.
I was very pleased with the service I recieved. This was my first visit to look for a new vehicle. I called ahead and spoke with a very knowledgeable man who took in to account that my work schedule runs about the same as the hours of operation. They stayed past closing and worked with me to close...
Response from the owner Replied: We're happy we could help out, Sherry! You can always count on our team for efficient and accommodating service. Just let us know if we can ever do anything for you again. -CJ Hill - Customer Experience Manager
Google+ Review
- April 27, 2018
Went for service April 26, 2018. Took less time than expected. Only down side is I have to return for another appt because didn't have parts. Just a bit of pain in butt because its a 55 mile drive to get there. Wish everything could have been done in one visit.
Response from the owner Replied: JT, we're sorry we couldn't complete your service visit the first time, but we are so thankful for you as a customer. We'll do our best to make sure you always have the best service we can offer. Thanks for the feedback, and we're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- April 26, 2018
Always perfect! Its such a luxury to have them come pick up my car when it needs to be serviced, not to mention the new Mercedes SUV they leave for you to drive! Theyve come wherever I am, to my house, the VA, and ETSU to pick my car up. They make it so easy, and Don W. and Jenny are wonderful!!! I...
Response from the owner Replied: You're very welcome, Sandra! You can always count on us to go the extra mile for you. Car repairs should always be stress free, and we're here to make that happen. Let us know the next time we can help out. -CJ Hill - Customer Experience Manager
Google+ Review
- April 25, 2018
Left by Jerry M.
Response from the owner Replied: Were glad to help, Jerry. Wishing you all the best. -CJ Hill - Customer Experience Manager
Google+ Review
- April 22, 2018
Response from the owner Replied: Sam, were happy we could help out, and we appreciate your support. Sending you our best wishes. -CJ Hill - Customer Experience Manager
Google+ Review
- April 21, 2018
Left by Brian M.
Bill Woods did an exceptional job!
Response from the owner Replied: Brian, we appreciate the rating. Let us know anytime you want another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Left by Brian M.
Google+ Review
- April 20, 2018
Left by Terri H.
Great service performed by knowledgeable technicians in a timely manner. I'll definitely take my Mercedes back for service. I highly recommend Rick Hill Mercedes Benz in Kingsport!
Response from the owner Replied: Thank you for recommending us, Terri. You can always count on our team for professional and efficient service. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Keith Justis was awesome to work with...he was informative and helpful.. I recommend him and the dealership highly.
Response from the owner Replied: Thank you for the recommendation. Just let us know if you ever need another hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 20, 2018
Left by Kendra W.
Response from the owner Replied: Were happy we could help out, Kendra. Let us know anytime you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- April 17, 2018
Bought some car parts from them and they were friendly and delivered what I ordered the first time, lol
Response from the owner Replied: Thanks for the feedback! We're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- April 08, 2018
Left by Laura S.
Response from the owner Replied: Laura, were glad we could help out, and were grateful for your support. Please let us know if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- April 04, 2018
Response from the owner Replied: Leo, we sure do appreciate the support. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- April 03, 2018
Left by David M.
Response from the owner Replied: David, thanks for the rating. If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- April 01, 2018
Response from the owner Replied: Marco, were happy to help. Thank you for your review. If we can ever lend a hand again, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- March 21, 2018
Great job by all involved, --- as always. Greg has an outstanding team!
Response from the owner Replied: Thanks for this! We're here to help out anytime you need us. -CJ Hill - Customer Experience Manager
Google+ Review
- March 15, 2018
Response from the owner Replied: Thanks for your review, Kirk! We really appreciate your support. -CJ Hill - Customer Experience Manager
Cars.com Review
- March 14, 2018
Excellent service & super-friendly folks - as always :)
Google+ Review
- March 13, 2018
Response from the owner Replied: Linda, thanks for your support. If you ever need anything, don't hesitate to get in touch. -CJ Hill - Customer Experience Manager
Google+ Review
- March 12, 2018
Response from the owner Replied: Were happy to help, Sheila, and were grateful for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- March 10, 2018
Left by Garrett B.
Response from the owner Replied: It's great we had the chance to help out, Garrett. Thank you for your support. We're here for you the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- March 07, 2018
Response from the owner Replied: Greg, were pleased we could help, and were grateful for your review. If you ever want another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- February 28, 2018
Bill Woods was the absolute best, he took 2-3 hours to go over every little detail, sometimes multiple times, to help me understand. My experience was better than perfect, thank you to Bill and the dealership
Response from the owner Replied: Rebecca, you're very welcome! We'll be sure to pass on your kind words to Bill. You can always count on our team for patient and knowledgeable service. Let us know if we can help out again.Take care, CJ Hill - Customer Experience Manager
Google+ Review
- February 23, 2018
Left by William R.
Response from the owner Replied: Were glad we could help out, William. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 21, 2018
Hunter Locke finally found the car for me!! A white hardtop convertible!! It is so fun to drive. I want to drive it everywhere!! Plus, all the interesting and useful accessories. I didn't realize how badly that I needed them! Thank you, Hunter, for being such a nice guy to work with, as well...
Cars.com Review
- February 14, 2018
Best car buying experience. The sales and finance team are great. Steve York is a wonderful and honest salesman. Kent is also just as wonderful and together, they made buying a car an enjoyable process! Highly recommend !!
Yelp Review
- February 11, 2018
I have used this dealership prior to this purchase.We have had extremely great service!! We traded our GLA for a GLE 350.The transaction was done with ease.Our salesman was a kind knowledgeable man.We would highly recommend this dealership.Our salesman was Bill Woods.Hes the absolute best!
CJ H. Replied: I'm thrilled Bill helped ease the car trading process, Tammy! Thanks for offering your praise. Let us know the next time we can be of service in the future. Drive safely, CJ Hill - Customer Experience Manager
Google+ Review
- February 10, 2018
Left by Alan H.
These guys are awesome to deal with! Highly recommend
Response from the owner Replied: Alan, thanks for the recommendation! Just let us know the next time we can lend a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- February 07, 2018
Same day in and out-work done perfectly-thanks for the car being washed.Les
Response from the owner Replied: We're happy we could help, Les! Let us know if there's ever anything else we can do for you. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 07, 2018
HAD A GREAT CAR BUYING EXPERIENCE WITH THIS DEALERSHIP. 2 CAR I HAVE BOUGHT HERE. WOULD RECOMMEND THEM SALESMAN JOE GROSS WAS A PLEASURE AND GSM MIKE IS A PLEASURE TO TALK TOO.
Google+ Review
- February 03, 2018
Response from the owner Replied: Thanks for your review! If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 01, 2018
Just picked up my 2018 BMW M4 and had a fantastic experience with the team at Rick Hill BMW. Unlike other BMW dealerships, Rick Hill discounts their cars on their site and doesn't charge a documentation or closing fee (saving you $300-600!). I contacted the sales specialist, Shannon Hubbard, via...
Cars.com Review
- January 27, 2018
I recently purchased a BMW from Rick Hill Imports and I have to say it was truly the best car buying experience I have EVER had. Joe Gross was our salesman - he was very patient, professional and provided amazing customer service! (Other car salespeople should be more like him!) They gave me a...
Yelp Review
- January 26, 2018
I couldn't believe it when I saw a *NEW* white 2015 BMW X1 on the lot in November 2017. It only had 20-30 miles on it, and it really was *NEW* ... or so I was told. I asked the salesman who came out to greet me, "What's wrong with it? Why hasn't it sold?"The salesman's response was "It just hasn't...
CJ H. Replied: It's really a shame we lost your trust, Josh. We can assure you this case was merely a misunderstanding, but we are taking the time to look back through our records and find out the specifics of your situation. We try to be as transparent as possible with our customers and would never sell you a car that had some serious damage. I do hope you'll allow us another chance to show you how much we care about helping our customers find a good deal and a quality vehicle. Sincerely, CJ Hill - Customer Experience Manager
Google+ Review
- January 23, 2018
People should learn how to fix their cars instead of taking it into the dealer. Save a lot of money that way.
Cars.com Review
- January 22, 2018
MERCEDES OF KINGSPORT and Service Manager IS truly the Best.
Google+ Review
- January 19, 2018
Left by Brenda W.
Response from the owner Replied: Brenda, thank you for the excellent review! If there's anything we can help you with in the future, just let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- January 18, 2018
Absolutely perfect. Couldnt ask for a better salesman, we arrived to look at the bmw and he had it already warmed and waiting . Would definitely purchase from him in the future
Cars.com Review
- January 18, 2018
Mr Gross was probably the easiest to deal with car salesperson I have worked with. We lease a new car every 2 years and when this lease is up I will for sure use him for the next. Unparalleled service!
Google+ Review
- January 17, 2018
Left by Jameer C.
Greg and his team corrected a problem I had with my vehicle and went above and beyond to make sure that I was completely satisfied with the results. Thank you!
Response from the owner Replied: You're welcome, Jameer! We're happy we could help out, and just let us know if you ever need anything else. -CJ Hill - Customer Experience Manager
Google+ Review
- December 26, 2017
Left by Rodney H.
Google+ Review
- December 19, 2017
Google+ Review
- December 16, 2017
Left by Erma C.
Enjoyed meeting the Sales team.All of you were very helpful.
Google+ Review
- December 16, 2017
Good experience. Friendly staff, prompt service and reasonable cost.
Google+ Review
- December 15, 2017
Response from the owner Replied: Were happy we could help out, Kendra. Let us know anytime you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- December 14, 2017
Google+ Review
- December 01, 2017
Left by Michael L.
Google+ Review
- November 27, 2017
2 week waiting time to get serviced. Once the car was finished, I was told it had been fixed. I drive the car for the first time once I get home a few weeks later, it was exactly the same as I had given it to them.I talk to service reps, who state that I won't be able to get the car fixed in by this...
Cars.com Review
- November 27, 2017
My deceased father was a retired local car salesman. I was always used to dealing with him and always dreaded the day of having to deal with "the car salesman" Shannon made my experience very pleasant. I know some salesman can run a customer out the door as fast as they come in the door. I have...
Google+ Review
- November 15, 2017
Left by David B.
Great Service all the time! Best Service Staff in the business!
Google+ Review
- November 15, 2017
Response from the owner Replied: Were happy to help, Sheila, and were grateful for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- November 15, 2017
Cars.com Review
- November 10, 2017
We found the car online. Liked the pictures and the price. We received email to test drive the car. We did and we loved it. We have been looking for a car just like this one.
Google+ Review
- November 07, 2017
Left by Thomas B.
Google+ Review
- November 05, 2017
Left by Charlie J.
Google+ Review
- October 28, 2017
Google+ Review
- October 20, 2017
Left by Rick T.
Cars.com Review
- October 19, 2017
The service was exceptionally good and everyone of the sales and service staff we talked to were extremely knowledgeable about our car and pleasant.
Google+ Review
- October 16, 2017
We came in wanting to buy a battery, and a sales person argued it may not be the problem, but eventually sent us to the parts counter. After 10 minutes of being ignored by all 3 gentlemen behind the counter, we took our business elsewhere. Not a pleasant experience.
Cars.com Review
- October 14, 2017
Everyone was great except for the one lady that worked in the warranty department. She Was very rude to the employees when asking her a question. The gentleman that took care of us even apologized to us the way she acted.
Google+ Review
- October 07, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Google+ Review
- October 04, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Cars.com Review
- October 03, 2017
Excellent staff, very helpful and informative, and excellent service.
Cars.com Review
- October 02, 2017
Excellent experience, very accommodating and professional.
Cars.com Review
- September 28, 2017
Great buying experience. Shannon did a great job!
Google+ Review
- September 27, 2017
We dropped off our car the night before the appointment. Service was performed perfectly and our car was ready quickly.
Google+ Review
- September 18, 2017
Great place
Google+ Review
- September 16, 2017
Left by David D.
The car was fixed on the first visit!
Google+ Review
- September 09, 2017
Customer service was exceptional. Everyone was friendly, courteous and knowledgeable. Left well informed and very pleased with the overall service.
Yelp Review
- September 01, 2017
Can't be bothered with answering a customers inquiry. Also in my opinion, mis-leads in their advertising, listing 2015 and 2016 cars as new when in fact they have been driven as loaner cars. Don't respond to customers. You need the customer... we do not need you!
Cars.com Review
- August 29, 2017
Excellent service, recall on Porsche, handled quickly and professionally
Yelp Review
- August 29, 2017
Great place to purchase a vehicle. I would recommend them to anyone. We drove from out of state and were so glad we did. Keith Justice did a great job providing all of the information we requested and allowed us to test drive cars until we settled on the one we wanted. The finance people explained...
Yelp Review
- August 26, 2017
If looking for a Mercedes Benz contact Keith Justis he will make you a great deal. Super nice people to deal with. Quality vehicles with very reasonable prices. Our C250 was waxed, serviced and Keith spent an hour or so going over all of the options available on our car. We live in Kentucky and...
Google+ Review
- August 24, 2017
Google+ Review
- August 17, 2017
Left by David B.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by George S.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by Rick D.
Buddy was the greatest
Cars.com Review
- August 11, 2017
Service department attentive and very professional. I am able to leave my vehicle and provided with a car when needed.
Google+ Review
- August 07, 2017
Left by Rick D.
Google+ Review
- August 06, 2017
Left by Michael K.
Cars.com Review
- July 21, 2017
I brought my daughters car in for service and I could not have been treated any better! We did not buy the car from Rick Hill. It's a 13 year old used 325 and they treated me as if I had bought a brand new car!! When I do get ready to buy myself a BMW, I will buy from these guys for sure!!