Google+ Review
- November 15, 2017
Left by David B.
Great Service all the time! Best Service Staff in the business!
Cars.com Review
- November 10, 2017
We found the car online. Liked the pictures and the price. We received email to test drive the car. We did and we loved it. We have been looking for a car just like this one.
Google+ Review
- November 07, 2017
Left by Thomas B.
Google+ Review
- November 05, 2017
Left by Charlie J.
Google+ Review
- October 28, 2017
Google+ Review
- October 20, 2017
Left by Rick T.
Cars.com Review
- October 19, 2017
The service was exceptionally good and everyone of the sales and service staff we talked to were extremely knowledgeable about our car and pleasant.
Google+ Review
- October 16, 2017
We came in wanting to buy a battery, and a sales person argued it may not be the problem, but eventually sent us to the parts counter. After 10 minutes of being ignored by all 3 gentlemen behind the counter, we took our business elsewhere. Not a pleasant experience.
Cars.com Review
- October 14, 2017
Everyone was great except for the one lady that worked in the warranty department. She Was very rude to the employees when asking her a question. The gentleman that took care of us even apologized to us the way she acted.
Google+ Review
- October 07, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Google+ Review
- October 04, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Cars.com Review
- October 03, 2017
Excellent staff, very helpful and informative, and excellent service.
Cars.com Review
- October 02, 2017
Excellent experience, very accommodating and professional.
Cars.com Review
- September 28, 2017
Great buying experience. Shannon did a great job!
Google+ Review
- September 27, 2017
We dropped off our car the night before the appointment. Service was performed perfectly and our car was ready quickly.
Google+ Review
- September 18, 2017
Great place
Google+ Review
- September 16, 2017
Left by David D.
The car was fixed on the first visit!
Google+ Review
- September 09, 2017
Customer service was exceptional. Everyone was friendly, courteous and knowledgeable. Left well informed and very pleased with the overall service.
Cars.com Review
- August 29, 2017
Excellent service, recall on Porsche, handled quickly and professionally
Yelp Review
- August 26, 2017
If looking for a Mercedes Benz contact Keith Justis he will make you a great deal. Super nice people to deal with. Quality vehicles with very reasonable prices. Our C250 was waxed, serviced and Keith spent an hour or so going over all of the options available on our car. We live in Kentucky and...
Google+ Review
- August 24, 2017
Google+ Review
- August 17, 2017
Left by David B.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by George S.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by Rick D.
Buddy was the greatest
Cars.com Review
- August 11, 2017
Service department attentive and very professional. I am able to leave my vehicle and provided with a car when needed.
Google+ Review
- August 07, 2017
Left by Rick D.
Google+ Review
- August 06, 2017
Left by Michael K.
Cars.com Review
- July 21, 2017
I brought my daughters car in for service and I could not have been treated any better! We did not buy the car from Rick Hill. It's a 13 year old used 325 and they treated me as if I had bought a brand new car!! When I do get ready to buy myself a BMW, I will buy from these guys for sure!!
Cars.com Review
- July 10, 2017
Great. The salesman, Ronnie Utsman was very knowledgeable about the car and answered all my questions. If he didn't have an answer, he got one. Good car buying experience. This is the first car I've bought from Rill Hill. This is my forth BMW and this dealership has done service on my cars before....
Cars.com Review
- July 08, 2017
Bill Woods, Sales Rep and Brian Cook, Pre-owned Manager could not have been more accomodating and helpful. I was just a looker, when I came in, but there was no pressure to buy - and they were willing to consider offers and negotiate, including an ultimate trade package. They presented all pricing...
Cars.com Review
- June 29, 2017
Quality service, quality automobile, who can ask for anything more!
Cars.com Review
- June 24, 2017
Great service but customer service area is inadequate. No coffee or refreshments
Cars.com Review
- June 23, 2017
Salesman was very good. We were well pleased with our trade and purchase.
Cars.com Review
- June 19, 2017
Went in there for one car......walked out with another. They worked out a great deal and even stayed 2 hours after they closed to make it happen. Anywhere in the country, go to this dealership. Ask for Melissa.
Cars.com Review
- June 19, 2017
They did a great job when I bought the car and for subsequent servicing.
Google+ Review
- June 14, 2017
Good, polite and knowledge service.
Yelp Review
- June 09, 2017
Best dealer to work with if your in the market for a Benz. Go see Buddy to help you with a Benz, he is really patient :) Bill was great also after the purchase, he will walk you through all features of your vehicle.
Cars.com Review
- June 09, 2017
Great service. Wonderful staff. Will most likely purchase new car from them in the future.
Cars.com Review
- June 08, 2017
It was an excellent service. The staff is very professional. Overall a very good service.
Cars.com Review
- June 06, 2017
Love my car. Friendly salesman, very knowledgeable. Had a bit of an issue with transferring my tags. Chevy went out of her way to take care of it for me.
Google+ Review
- June 05, 2017
Google+ Review
- June 03, 2017
Cars.com Review
- June 03, 2017
I had no idea I would leave driving a beautiful Mercedes! Stan is wonderful to work with and made the experience very pleasant.
Cars.com Review
- June 01, 2017
This experience was for a routine interval maintenance service. The person I interacted with was very courteous and helpful. The work was finished in good time. My car was returned in a clean condition. My expectations were met.
Google+ Review
- May 28, 2017
Cars.com Review
- May 22, 2017
Bill Woods was very helpful in the buying process. The exact man I would want to do business with.
Cars.com Review
- May 18, 2017
Dealer associates were very helpful in making the deal for this automobile.
Cars.com Review
- May 16, 2017
Great service. Great people. They took care of me.
Cars.com Review
- May 13, 2017
Excellent service by friendly, knowledgeable, people.
Cars.com Review
- May 11, 2017
This was the first time I used Rick Hill Porsche in Kingsport for an oil change. I was advised that it might take a couple of hours and offered a loaner to drive to a nearby mall. I took the service advisor's suggestion and had a great driving experience in a new Macan. What a fun car! The...
Cars.com Review
- May 05, 2017
Thank you for the great service provided with my car repairs.
Cars.com Review
- May 05, 2017
Love the car.............................................................................................................................
Cars.com Review
- May 04, 2017
I had an emergency -my car overheated. BMW had i towed to the dealership. They gave me a loaner car to use. They fixed the problem within 24 hours. Everyone was exceptionally nice.
Cars.com Review
- May 02, 2017
I've never seen a Mercedes dealership so empty , I've bought cars at Mercedes dealerships in Knoxville and Atlanta and they're always full of customers buying vehicles. I don't know how Rick Hill stays in business, the salespeople look bored and uninterested in making a sale. They look miserable....
Cars.com Review
- April 26, 2017
Very friendly and knowledgeable staff. Would definitely recommend this dealer to family and friends.
Cars.com Review
- April 24, 2017
WAS OVERALL GOOD EXPERIENCE. THEY HAD THE VEHICLE WE WERE LOOKING FOR AND PRICE NEGOTIATED WAS ACCEPTABLE. SALESMAN WAS VERY HELPFUL.
Cars.com Review
- April 21, 2017
Had our 2006 X5 in service for a problem with the engine. It turned out to be terminal. We looked at some newer X5s on the internet. One of the first to come up was at Rick Hill BMW. Went back to the dealership, and inquired about the vehicle. The salesman explained the features for the X5 to us and...
Cars.com Review
- April 21, 2017
the service dept at Rick Hill Mercedes is the best in the business. They are so pleasant to deal with and the service manager, Gregg Durham is the most knowledgeable service manager i have ever met. He explains it all and knows so much about the cars and what makes them work like they should. ...
Cars.com Review
- April 18, 2017
We worked with Steve over a 2 month period to identify options for new and used BMWs. He was responsive and very knowledgeable. We were referred by our daughter that bought a BMW from you in the Fall. She has been so pleased and recommended the BMW service, the fun of driving one, and Steve as a...
Cars.com Review
- April 17, 2017
We dealt with Steve York on a used BMW and he worked with us really well. wasn't pushy but was great to work with.
Cars.com Review
- April 12, 2017
Service dept has improved dramatically over the last few years. Very good!
Cars.com Review
- April 01, 2017
Very friendly staff, provided excellent service, and had us in and out quickly.
Cars.com Review
- April 01, 2017
I was having damage repairs done and they did a wonderful job!
Cars.com Review
- March 27, 2017
I had an excellent with Rick Hill Imports during my last visit. I could not have asked for a more professional or considerate personnel than the ones who I dealt with.
Cars.com Review
- March 24, 2017
Personally greeted by Jeff Wilson, who in short order took the information mon my auto. He offered me a loaner car which I turned down. Jeff said that the car would be ready in one hour, which it was. Very professional and friendly service...A+++.
Cars.com Review
- March 21, 2017
Recall appointment was on time and work done very quickly.
Yelp Review
- March 15, 2017
Just bought a new Mercedes here and had a great experience.I live in WV but drove to Kingsport to buy. Very nice people!! Everyone was very friendly and knowledgeable.I would highly recommend this dealership.
Cars.com Review
- March 13, 2017
Mercedes Germany unduly delayed delivery of the vehicle, neglecting to ship it after it was built, but the people in Rick Hill Mercedes did an absolutely outstanding job. They followed up daily and Melissa did everything she could to speed things up and provide an ultimately successful and...
Cars.com Review
- March 10, 2017
The staff was friendly, helpful, and informative. They kept me apprised on everything they were doing. I was very happy with their work.
Cars.com Review
- March 07, 2017
Good service, Nice loaner, car complete on time and clean when I got it back.
Cars.com Review
- March 05, 2017
Dealer was fair. Trade in was valued properly. Negotiations were brief but done very professionally.I was satisfied with the outcome and we love our "new" car. Thank you to all who were involved.
Cars.com Review
- March 05, 2017
Left by Robert W.
I've always been greeted with courtesy and friendly staff. I've never been turned away even when I didn't have an appointment and have always received good quality service with our vehicle while under warranty. This dealership does offer an inviting waiting room with a small area that offers...
Cars.com Review
- February 18, 2017
Left by Linda W.
The staff and technicians do a great job! Courtesy and professional. The check-in, waiting area, and garage for repairs is exceptional !!!
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Cars.com Review
- February 14, 2017
Left by Sherry W.
Always great customer service at your dealership!!
Cars.com Review
- February 13, 2017
Mike Frazier took care of making my appointment and once the vehicle was there, he continued to make sure I had a loaner to drive until my Porsche was serviced. Jeff took care of my paperwork at check-in and Dean called to let me know when my car service was complete. That is what I call...
Cars.com Review
- February 11, 2017
Shara was great to work with. She made the car buying process simple and responded very timely to all questions. Great experience.
Cars.com Review
- February 08, 2017
Excellent service. .. Appointment process smooth, appreciated courtesy vehicle and courtesy wash.. Very pleasant people to deal with. .
Cars.com Review
- February 04, 2017
Our sales person, Randy Eriksen, worked with us over several months as we decided whether to buy, lease or wait another year. He was always positive and willing to help in any way. I called him many times, once when he was at home by mistake and he was still ready to help. Since the purchase, my...
Cars.com Review
- February 02, 2017
Brought my car in for a service appointment and received great same day service!
Cars.com Review
- January 30, 2017
Excellent cat shopping experience. Buddy was a pleasure to work with in purchasing a vehicle.
Cars.com Review
- January 28, 2017
Have a loaner car waiting for me when I arrived for my first service on my new BMW. When I picked up my car it was spotless and ready to go
Cars.com Review
- January 25, 2017
I've purchased four BMWs from this dealership and I've had no problems at all. Excellent customer service, expert repair personnel, no complaints. I'll definitely continue my business with them!
Cars.com Review
- January 17, 2017
I've purchased between 20-25 automobiles in my life I live approx 125 miles away but they had the car I was looking for and I have to say I never had a better experience purchasing a car. The salesman Buddy Babb was friendly. Professional and very personable. No pressure to buy. ...
Cars.com Review
- January 04, 2017
Service advisor is very pleasant to deal with, Service department was very helpful
Cars.com Review
- December 30, 2016
Excellent -- Highly recommend -- buying experience was professional and informative -- staff is very educated on all aspects of the buying process -- from the vehicle to the paperwork- very friendly, no high pressure-- Great Dealership!
Cars.com Review
- December 28, 2016
Left by James M.
My experience with this service department has always been exceptional. Jeff in the service department has always went the extra mile to make it a good experience.
Cars.com Review
- December 24, 2016
I received great service from the guys in the service department!! Thanks so much.
Cars.com Review
- December 23, 2016
Very punctual, professional service. They even washed my car when they finished.
Google+ Review
- December 17, 2016
Left by Austin R.
Cars.com Review
- December 08, 2016
Shannon Hubbard was professional and knowledgeable in everything about the vehicle. He truly knew the product he was helping me with. I will recommend Rick Hill Imports to everyone I know looking for a vehicle. My experience was relaxed with no pressure and the service was better than first class....
Cars.com Review
- November 18, 2016
Jerry Godsey was very helpful with the purchase of my 2011 335i. He already had the vehicle pulled off the line and fueled up for my test drive after I got off work. He had my paperwork ready for me when I came back the next evening to purchase the vehicle. He always stayed one step ahead which was...