Google+ Review
- April 22, 2018
Google+ Review
- April 21, 2018
Left by Brian M.
Bill Woods did an exceptional job!
Google+ Review
- April 20, 2018
Left by Brian M.
Google+ Review
- April 20, 2018
Left by Terri H.
Great service performed by knowledgeable technicians in a timely manner. I'll definitely take my Mercedes back for service. I highly recommend Rick Hill Mercedes Benz in Kingsport!
Google+ Review
- April 20, 2018
Keith Justis was awesome to work with...he was informative and helpful.. I recommend him and the dealership highly.
Google+ Review
- April 20, 2018
Left by Kendra W.
Google+ Review
- April 17, 2018
Bought some car parts from them and they were friendly and delivered what I ordered the first time, lol
Response from the owner Replied: Thanks for the feedback! We're here to help out anytime. -CJ Hill - Customer Experience Manager
Google+ Review
- April 08, 2018
Left by Laura S.
Response from the owner Replied: Laura, were glad we could help out, and were grateful for your support. Please let us know if you ever need anything. -CJ Hill - Customer Experience Manager
Google+ Review
- April 04, 2018
Response from the owner Replied: Leo, we sure do appreciate the support. Let us know if we can lend a hand again. -CJ Hill - Customer Experience Manager
Google+ Review
- April 03, 2018
Left by David M.
Response from the owner Replied: David, thanks for the rating. If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- April 01, 2018
Response from the owner Replied: Marco, were happy to help. Thank you for your review. If we can ever lend a hand again, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- March 21, 2018
Great job by all involved, --- as always. Greg has an outstanding team!
Response from the owner Replied: Thanks for this! We're here to help out anytime you need us. -CJ Hill - Customer Experience Manager
Google+ Review
- March 15, 2018
Response from the owner Replied: Thanks for your review, Kirk! We really appreciate your support. -CJ Hill - Customer Experience Manager
Cars.com Review
- March 14, 2018
Excellent service & super-friendly folks - as always :)
Google+ Review
- March 13, 2018
Response from the owner Replied: Linda, thanks for your support. If you ever need anything, don't hesitate to get in touch. -CJ Hill - Customer Experience Manager
Google+ Review
- March 12, 2018
Response from the owner Replied: Were happy to help, Sheila, and were grateful for your support. We're wishing you the best. -CJ Hill - Customer Experience Manager
Google+ Review
- March 10, 2018
Left by Garrett B.
Response from the owner Replied: It's great we had the chance to help out, Garrett. Thank you for your support. We're here for you the next time you want a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- March 07, 2018
Response from the owner Replied: Greg, were pleased we could help, and were grateful for your review. If you ever want another hand, let us know. -CJ Hill - Customer Experience Manager
Google+ Review
- February 28, 2018
Bill Woods was the absolute best, he took 2-3 hours to go over every little detail, sometimes multiple times, to help me understand. My experience was better than perfect, thank you to Bill and the dealership
Response from the owner Replied: Rebecca, you're very welcome! We'll be sure to pass on your kind words to Bill. You can always count on our team for patient and knowledgeable service. Let us know if we can help out again.Take care, CJ Hill - Customer Experience Manager
Google+ Review
- February 23, 2018
Left by William R.
Response from the owner Replied: Were glad we could help out, William. If you ever need anything, don't hesitate to reach out. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 21, 2018
Hunter Locke finally found the car for me!! A white hardtop convertible!! It is so fun to drive. I want to drive it everywhere!! Plus, all the interesting and useful accessories. I didn't realize how badly that I needed them! Thank you, Hunter, for being such a nice guy to work with, as well...
Cars.com Review
- February 14, 2018
Best car buying experience. The sales and finance team are great. Steve York is a wonderful and honest salesman. Kent is also just as wonderful and together, they made buying a car an enjoyable process! Highly recommend !!
Yelp Review
- February 11, 2018
I have used this dealership prior to this purchase.We have had extremely great service!! We traded our GLA for a GLE 350.The transaction was done with ease.Our salesman was a kind knowledgeable man.We would highly recommend this dealership.Our salesman was Bill Woods.Hes the absolute best!
CJ H. Replied: I'm thrilled Bill helped ease the car trading process, Tammy! Thanks for offering your praise. Let us know the next time we can be of service in the future. Drive safely, CJ Hill - Customer Experience Manager
Google+ Review
- February 10, 2018
Left by Alan H.
These guys are awesome to deal with! Highly recommend
Response from the owner Replied: Alan, thanks for the recommendation! Just let us know the next time we can lend a hand. -CJ Hill - Customer Experience Manager
Google+ Review
- February 07, 2018
Same day in and out-work done perfectly-thanks for the car being washed.Les
Response from the owner Replied: We're happy we could help, Les! Let us know if there's ever anything else we can do for you. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 07, 2018
HAD A GREAT CAR BUYING EXPERIENCE WITH THIS DEALERSHIP. 2 CAR I HAVE BOUGHT HERE. WOULD RECOMMEND THEM SALESMAN JOE GROSS WAS A PLEASURE AND GSM MIKE IS A PLEASURE TO TALK TOO.
Google+ Review
- February 03, 2018
Response from the owner Replied: Thanks for your review! If you ever need anything, please let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- February 01, 2018
Just picked up my 2018 BMW M4 and had a fantastic experience with the team at Rick Hill BMW. Unlike other BMW dealerships, Rick Hill discounts their cars on their site and doesn't charge a documentation or closing fee (saving you $300-600!). I contacted the sales specialist, Shannon Hubbard, via...
Cars.com Review
- January 27, 2018
I recently purchased a BMW from Rick Hill Imports and I have to say it was truly the best car buying experience I have EVER had. Joe Gross was our salesman - he was very patient, professional and provided amazing customer service! (Other car salespeople should be more like him!) They gave me a...
Yelp Review
- January 26, 2018
I couldn't believe it when I saw a *NEW* white 2015 BMW X1 on the lot in November 2017. It only had 20-30 miles on it, and it really was *NEW* ... or so I was told. I asked the salesman who came out to greet me, "What's wrong with it? Why hasn't it sold?"The salesman's response was "It just hasn't...
CJ H. Replied: It's really a shame we lost your trust, Josh. We can assure you this case was merely a misunderstanding, but we are taking the time to look back through our records and find out the specifics of your situation. We try to be as transparent as possible with our customers and would never sell you a car that had some serious damage. I do hope you'll allow us another chance to show you how much we care about helping our customers find a good deal and a quality vehicle. Sincerely, CJ Hill - Customer Experience Manager
Google+ Review
- January 23, 2018
People should learn how to fix their cars instead of taking it into the dealer. Save a lot of money that way.
Cars.com Review
- January 22, 2018
MERCEDES OF KINGSPORT and Service Manager IS truly the Best.
Google+ Review
- January 19, 2018
Left by Brenda W.
Response from the owner Replied: Brenda, thank you for the excellent review! If there's anything we can help you with in the future, just let us know. -CJ Hill - Customer Experience Manager
Cars.com Review
- January 18, 2018
Absolutely perfect. Couldnt ask for a better salesman, we arrived to look at the bmw and he had it already warmed and waiting . Would definitely purchase from him in the future
Cars.com Review
- January 18, 2018
Mr Gross was probably the easiest to deal with car salesperson I have worked with. We lease a new car every 2 years and when this lease is up I will for sure use him for the next. Unparalleled service!
Google+ Review
- January 17, 2018
Left by Jameer C.
Greg and his team corrected a problem I had with my vehicle and went above and beyond to make sure that I was completely satisfied with the results. Thank you!
Response from the owner Replied: You're welcome, Jameer! We're happy we could help out, and just let us know if you ever need anything else. -CJ Hill - Customer Experience Manager
Google+ Review
- December 26, 2017
Left by Rodney H.
Google+ Review
- December 19, 2017
Google+ Review
- December 16, 2017
Left by Erma C.
Enjoyed meeting the Sales team.All of you were very helpful.
Google+ Review
- December 16, 2017
Good experience. Friendly staff, prompt service and reasonable cost.
Google+ Review
- December 15, 2017
Google+ Review
- December 14, 2017
Google+ Review
- December 01, 2017
Left by Michael L.
Google+ Review
- November 27, 2017
2 week waiting time to get serviced. Once the car was finished, I was told it had been fixed. I drive the car for the first time once I get home a few weeks later, it was exactly the same as I had given it to them.I talk to service reps, who state that I won't be able to get the car fixed in by this...
Cars.com Review
- November 27, 2017
My deceased father was a retired local car salesman. I was always used to dealing with him and always dreaded the day of having to deal with "the car salesman" Shannon made my experience very pleasant. I know some salesman can run a customer out the door as fast as they come in the door. I have...
Google+ Review
- November 15, 2017
Left by David B.
Great Service all the time! Best Service Staff in the business!
Google+ Review
- November 15, 2017
Google+ Review
- November 15, 2017
Cars.com Review
- November 10, 2017
We found the car online. Liked the pictures and the price. We received email to test drive the car. We did and we loved it. We have been looking for a car just like this one.
Google+ Review
- November 07, 2017
Left by Thomas B.
Google+ Review
- November 05, 2017
Left by Charlie J.
Google+ Review
- October 28, 2017
Google+ Review
- October 20, 2017
Left by Rick T.
Cars.com Review
- October 19, 2017
The service was exceptionally good and everyone of the sales and service staff we talked to were extremely knowledgeable about our car and pleasant.
Google+ Review
- October 16, 2017
We came in wanting to buy a battery, and a sales person argued it may not be the problem, but eventually sent us to the parts counter. After 10 minutes of being ignored by all 3 gentlemen behind the counter, we took our business elsewhere. Not a pleasant experience.
Cars.com Review
- October 14, 2017
Everyone was great except for the one lady that worked in the warranty department. She Was very rude to the employees when asking her a question. The gentleman that took care of us even apologized to us the way she acted.
Google+ Review
- October 07, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Google+ Review
- October 04, 2017
Appointment was easy to make, the service took hardly any time, the car was immaculate when they returned it to me and the price was reasonable. Highly recommend them!
Cars.com Review
- October 03, 2017
Excellent staff, very helpful and informative, and excellent service.
Cars.com Review
- October 02, 2017
Excellent experience, very accommodating and professional.
Cars.com Review
- September 28, 2017
Great buying experience. Shannon did a great job!
Google+ Review
- September 27, 2017
We dropped off our car the night before the appointment. Service was performed perfectly and our car was ready quickly.
Google+ Review
- September 18, 2017
Great place
Google+ Review
- September 16, 2017
Left by David D.
The car was fixed on the first visit!
Google+ Review
- September 09, 2017
Customer service was exceptional. Everyone was friendly, courteous and knowledgeable. Left well informed and very pleased with the overall service.
Yelp Review
- September 01, 2017
Can't be bothered with answering a customers inquiry. Also in my opinion, mis-leads in their advertising, listing 2015 and 2016 cars as new when in fact they have been driven as loaner cars. Don't respond to customers. You need the customer... we do not need you!
Cars.com Review
- August 29, 2017
Excellent service, recall on Porsche, handled quickly and professionally
Yelp Review
- August 29, 2017
Great place to purchase a vehicle. I would recommend them to anyone. We drove from out of state and were so glad we did. Keith Justice did a great job providing all of the information we requested and allowed us to test drive cars until we settled on the one we wanted. The finance people explained...
Yelp Review
- August 26, 2017
If looking for a Mercedes Benz contact Keith Justis he will make you a great deal. Super nice people to deal with. Quality vehicles with very reasonable prices. Our C250 was waxed, serviced and Keith spent an hour or so going over all of the options available on our car. We live in Kentucky and...
Google+ Review
- August 24, 2017
Google+ Review
- August 17, 2017
Left by David B.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by George S.
Google+ Review
- August 11, 2017
Google+ Review
- August 11, 2017
Left by Rick D.
Buddy was the greatest
Cars.com Review
- August 11, 2017
Service department attentive and very professional. I am able to leave my vehicle and provided with a car when needed.
Google+ Review
- August 07, 2017
Left by Rick D.
Google+ Review
- August 06, 2017
Left by Michael K.
Cars.com Review
- July 21, 2017
I brought my daughters car in for service and I could not have been treated any better! We did not buy the car from Rick Hill. It's a 13 year old used 325 and they treated me as if I had bought a brand new car!! When I do get ready to buy myself a BMW, I will buy from these guys for sure!!
Cars.com Review
- July 10, 2017
Great. The salesman, Ronnie Utsman was very knowledgeable about the car and answered all my questions. If he didn't have an answer, he got one. Good car buying experience. This is the first car I've bought from Rill Hill. This is my forth BMW and this dealership has done service on my cars before....
Cars.com Review
- July 08, 2017
Bill Woods, Sales Rep and Brian Cook, Pre-owned Manager could not have been more accomodating and helpful. I was just a looker, when I came in, but there was no pressure to buy - and they were willing to consider offers and negotiate, including an ultimate trade package. They presented all pricing...
Cars.com Review
- June 29, 2017
Quality service, quality automobile, who can ask for anything more!
Cars.com Review
- June 24, 2017
Great service but customer service area is inadequate. No coffee or refreshments
Cars.com Review
- June 23, 2017
Salesman was very good. We were well pleased with our trade and purchase.
Cars.com Review
- June 19, 2017
Went in there for one car......walked out with another. They worked out a great deal and even stayed 2 hours after they closed to make it happen. Anywhere in the country, go to this dealership. Ask for Melissa.
Cars.com Review
- June 19, 2017
They did a great job when I bought the car and for subsequent servicing.
Google+ Review
- June 14, 2017
Good, polite and knowledge service.
Yelp Review
- June 09, 2017
Best dealer to work with if your in the market for a Benz. Go see Buddy to help you with a Benz, he is really patient :) Bill was great also after the purchase, he will walk you through all features of your vehicle.
Cars.com Review
- June 09, 2017
Great service. Wonderful staff. Will most likely purchase new car from them in the future.
Cars.com Review
- June 08, 2017
It was an excellent service. The staff is very professional. Overall a very good service.
Google+ Review
- June 08, 2017
Cars.com Review
- June 06, 2017
Love my car. Friendly salesman, very knowledgeable. Had a bit of an issue with transferring my tags. Chevy went out of her way to take care of it for me.
Google+ Review
- June 05, 2017
Google+ Review
- June 03, 2017
Cars.com Review
- June 03, 2017
I had no idea I would leave driving a beautiful Mercedes! Stan is wonderful to work with and made the experience very pleasant.
Cars.com Review
- June 01, 2017
This experience was for a routine interval maintenance service. The person I interacted with was very courteous and helpful. The work was finished in good time. My car was returned in a clean condition. My expectations were met.
Google+ Review
- May 28, 2017
Cars.com Review
- May 22, 2017
Bill Woods was very helpful in the buying process. The exact man I would want to do business with.
Cars.com Review
- May 18, 2017
Dealer associates were very helpful in making the deal for this automobile.
Cars.com Review
- May 16, 2017
Great service. Great people. They took care of me.
Cars.com Review
- May 13, 2017
Excellent service by friendly, knowledgeable, people.
Cars.com Review
- May 11, 2017
This was the first time I used Rick Hill Porsche in Kingsport for an oil change. I was advised that it might take a couple of hours and offered a loaner to drive to a nearby mall. I took the service advisor's suggestion and had a great driving experience in a new Macan. What a fun car! The...
Cars.com Review
- May 05, 2017
Thank you for the great service provided with my car repairs.
Cars.com Review
- May 05, 2017
Love the car.............................................................................................................................
Cars.com Review
- May 04, 2017
I had an emergency -my car overheated. BMW had i towed to the dealership. They gave me a loaner car to use. They fixed the problem within 24 hours. Everyone was exceptionally nice.
Cars.com Review
- May 02, 2017
I've never seen a Mercedes dealership so empty , I've bought cars at Mercedes dealerships in Knoxville and Atlanta and they're always full of customers buying vehicles. I don't know how Rick Hill stays in business, the salespeople look bored and uninterested in making a sale. They look miserable....
Cars.com Review
- April 26, 2017
Very friendly and knowledgeable staff. Would definitely recommend this dealer to family and friends.