Very helpful parts department

Response from the owner Replied: David, thank you for the positive feedback. We appreciate you for stopping by and sharing this with us. Have a good day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Ok fair, their prices are a bit higher than comps, but Martin really took great care of us and the service and mechanics department is without match. What a great experience. This might be our new family dealership, and I haven't said that in 15 years! Thanks guys!

Response from the owner Replied: Welcome to the McCurley family! We appreciate you and look forward to working with you when any vehicle needs arise. Have a great day!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Welcome to the McCurley family! We appreciate you and look forward to working with you when any vehicle needs arise. Have a great day!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Myli, Thank you for the amazing review!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Had an appointment to get our Sprinted warranty issues taken care of and was super pleased with our experience there. Tyler was impressive taking care of us and the whole experience was great. They overnighted the part needed and it was put in first thing the next am, to help us get on the road and...

McCurley I. Replied: John, thank you for the 5-star rating. We appreciate you stopping by and sharing this with us. Have a great day!Customer Care 509-736-1600Mercedes- Benz of Tri- Cities

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Response from the owner Replied: Erin, thank you for the 5-star rating. We appreciate you stopping by and sharing this with us. Have a great day !Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: TJ, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Took my E55 AMG Mercedes in for fuel smell after filling up and was covered under extended warranty and was a great experience. Service writer Tyler was very professional and all setup and done and even got a loaner car for the day. Highly recommend this place.

Response from the owner Replied: TJ, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Thallapally, thank you for the 5-star rating. We appreciate you for stopping by and sharing this with us.Have a good day!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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I bring my cars to M-B service DEPT. for of their needs. The service is peerless.

Response from the owner Replied: Stellar rating, Bennie! We appreciate you for stopping by and sharing this with us. Have a wonderful day! Customer Care 509-547-5555Mercedes-Benz of Tri-Cities

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Excellent customer service

Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experiencewith us. We are always here to help!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Myli, Thank you for the amazing review!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities

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Excellent customer service

Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experiencewith us. We are always here to help!Customer Care509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities

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Excellent customer service

Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities

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Response from the owner Replied: (Translated by Google) They wereWe apologize for bothering you by not having someone available who speaks Spanish. Our priority is to recruit and hire people in all areas of our organization who speak Spanish or English. Unfortunately, we lost the mark by having someone available to help him while he was inside. We want to assure you that we have a lot of bilingual staff and will continue to focus on making this a priority. Contact us if there is anything we can do to help right now.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600They wereWe apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600(Original)Eesteban,Nos disculpamos por haberlo molestado al no tener a alguien disponible que habla espaol. Nuestra prioridad es reclutar y contratar personas en todas las reas de nuestra organizacin que hablen espaol o ingls. Desafortunadamente, perdimos la marca al tener a alguien disponible para ayudarlo mientras estuvo dentro. Queremos asegurarle que tenemos mucho personal bilinge y continuaremos enfocndonos en hacer de esto una prioridad. Pngase en contacto con nosotros si hay algo que podamos hacer para ayudar en este momento.Sinceramente,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600Eesteban,We apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600

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Response from the owner Replied: Art, we would like to thank you for your amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Mercedes-Benz of Tri-Cities with only the best there is to offer. Its nice to hear that Pete, Gerardo and Luis helped make your experience such a positive one. Have a great day!Customer care509-547-5555Mercedes-Benz Of Tri-Cities

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(Translated by Google) They do not have bilingual employees and cannot communicate with anyone there(Original)No tienen empleados bilingues y no se puede comunicar con nadie alli

Response from the owner Replied: (Translated by Google) They wereWe apologize for bothering you by not having someone available who speaks Spanish. Our priority is to recruit and hire people in all areas of our organization who speak Spanish or English. Unfortunately, we lost the mark by having someone available to help him while he was inside. We want to assure you that we have a lot of bilingual staff and will continue to focus on making this a priority. Contact us if there is anything we can do to help right now.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600They wereWe apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600(Original)Eesteban,Nos disculpamos por haberlo molestado al no tener a alguien disponible que habla espaol. Nuestra prioridad es reclutar y contratar personas en todas las reas de nuestra organizacin que hablen espaol o ingls. Desafortunadamente, perdimos la marca al tener a alguien disponible para ayudarlo mientras estuvo dentro. Queremos asegurarle que tenemos mucho personal bilinge y continuaremos enfocndonos en hacer de esto una prioridad. Pngase en contacto con nosotros si hay algo que podamos hacer para ayudar en este momento.Sinceramente,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600Eesteban,We apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600

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No tienen empleados bilingues y no se puede comunicar con nadie alli

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Response from the owner Replied: Stellar rating, Aimee! We appreciate you for stopping by, have a great Friday!Customer Care509-547-5555Mercedes-Benz Of Tri-Cities

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Response from the owner Replied: Dan, we appreciate you for stopping by and giving us an excellent rating!Customer Care509-547-5555Mercedes-Benz Of Tri-Cities

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I had my engine light come on on the interstate close by and decided to call these guys to get help with my Sprinter van.After speaking with Pete on the phone I drove the van to them. They were able to look at it first thing the next morning as I was on a tight schedule. They even drove me to and...

Response from the owner Replied: Art, we would like to thank you for your amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Mercedes-Benz of Tri-Cities with only the best there is to offer. Its nice to hear that Pete, Gerardo and Luis helped make your experience such a positive one. Have a great day!Customer care509-547-5555Mercedes-Benz Of Tri-Cities

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I had my engine light come on on the interstate close by and decided to call these guys to get help with my Sprinter van.After speaking with Pete on the phone I drove the van to them. They were able to look at it first thing the next morning as I was on a tight schedule. They even drove me to and...

Response from the owner Replied: Art, we would like to thank you for your amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Mercedes-Benz of Tri-Cities with only the best there is to offer. Its nice to hear that Pete, Gerardo and Luis helped make your experience such a positive one. Have a great day!Customer care509-547-5555Mercedes-Benz Of Tri-Cities

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Response from the owner Replied: Chris, we are delighted to hear that we were able to provide you with a great vehicle as well as a great sales experience! Thank you for taking the time to let us know how we are doing and know that if anything arises in the future, we are only a phone call away. We hope you enjoy the vehicle for every mile to come!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Mr. Greenbay,We are sorry, but we do not have a record of you doing business with our store. Please reach out to us if there is an unresolved issue or if you would like to speak about anything.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600

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After having the worst car buying experience with a local Mercedes dealership, the car buying experience with Mercedes Benz of Tri-Cities was terrific. They were honest, transparent, and worked to make the transaction efficient and customer focused. The team at Mercedes took the time to deliver the...

Response from the owner Replied: Chris, we are delighted to hear that we were able to provide you with a great vehicle as well as a great sales experience! Thank you for taking the time to let us know how we are doing and know that if anything arises in the future, we are only a phone call away. We hope you enjoy the vehicle for every mile to come!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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Never been here shouldnt ask

Response from the owner Replied: Mr. Greenbay,We are sorry, but we do not have a record of you doing business with our store. Please reach out to us if there is an unresolved issue or if you would like to speak about anything.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600

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Response from the owner Replied: Thank you Kathryn, not only for the kind words but for being a member of our McCurley Family! All of us here at Mercedes Benz of Tri-Cities hope we get to continue serving you for many years to come. We look forward to seeing you again soon!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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Everyone at this dealership is exceptional. From our first purchase to those that follow, we are happy we have McCurley to buy from as well as have our vehicles serviced by.

Response from the owner Replied: Thank you Kathryn, not only for the kind words but for being a member of our McCurley Family! All of us here at Mercedes Benz of Tri-Cities hope we get to continue serving you for many years to come. We look forward to seeing you again soon!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Stellar rating, Bennie! We appreciate you for stopping by and sharing this with us. Have a wonderful day! Customer Care 509-547-5555Mercedes-Benz of Tri-Cities

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Response from the owner Replied: Denis, you are too kind! We love getting to serve customers like you every day and we are overjoyed to hear that you enjoyed your experience with Russell. If you ever find yourself needing service again or just simply want to say hi, dont hesitate to stop in!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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I had issues with my car and was taken care in Mercedes Benz dealership - Russell Graves the best I ever expect- thank you so much II filled important thank you again

Response from the owner Replied: Denis, you are too kind! We love getting to serve customers like you every day and we are overjoyed to hear that you enjoyed your experience with Russell. If you ever find yourself needing service again or just simply want to say hi, dont hesitate to stop in!Customer Care509-547-5555Mercedes-Benz of Tri-Cities

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