brought my car in for a steering lock repair. they got it done quickly but when they gave me my car back there was black crap all of the front seats and interior door handle (i make it a point to try to keep them clean and keep wipes in my glovebox for that)... reach for my wipes and well look at...

Response from the owner Replied: Abigail,Thank you for the wonderful review of McCurley Dealerships. We're honored to have served you and look forward to assisting you in the future. It is awesome to hear that our team did such a nice job. We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for visiting our dealership and for allowing us to earn your businessCustomer Care509-736-1600Mercedes- Benz of Tri-Cities

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Thank you, Elise, for making our vehicle purchase an enjoyable experience! She was a joy to work with and I highly recommend this dealership.

Response from the owner Replied: Your review has truly touched our hearts. We are immensely proud of our dedicated team and their commitment to providing exceptional service. Your appreciation means a lot to us, and we are grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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As every year we took our suv to maintain services and this time wasn't that good on staff service, I would like them to be more friendly and kind

Response from the owner Replied: Veronica,Thank you and your husband for taking the time to talk with us about your experience. We look forward to seeing you on your next visit.Sincerely,Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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This is one of the least professional dealerships I’ve been to, the service parts department “worker Todd” completely humiliated my wife by being so rude when she asked for assistance. When she brought up that he was being rude he told her “I don’t care, go away”!! What kind of business treats...

Response from the owner Replied: Sharok,Thank you for taking the time to discuss your experience with our team. We sincerely apologize for the issues you had in our service department and know that we are dedicated to making improvements.Sincerely,Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Bought a vehicle from them in June and they were supposed to put new tires on and repair the lift for the rear hatch. It's now almost November and they have yet to do what they promised. We have called multiple times and every time they are "looking into it" but have yet to ever call us back....

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They not answer their phones and when you don't get the department you want, they just hang up on you. Unprofessional

Response from the owner Replied: We sincerely apologize for your experience. To make things right, please reach out to our Mercedes-Benz General Manager so we can address this properly and improve. Thank you for bringing it to our attentionCustomer Care509-547-5555Mercedes-Benz of Tri-Cities

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I want alone time with Micheal Ingram 🙏

Response from the owner Replied: Noah, We appreciate the opportunity to assist you. We are glad everything. went well.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I had a wonderful experience with a young man Andres. My family and I had many questions and he was happy to answer all of them and was very friendly. Highly recommend this place due to the great customer service I received.

Response from the owner Replied: Stephanie, We appreciate the fantastic review and are glad we could be of service. We are pleased that youhad a great visit at our dealership. We will make sure to pass your kind words along to our teamwho we know will be delighted to read your comment. We appreciate your business. We hopeto work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I had a terrible experience getting my car serviced. First of all, I walked into the service area and was not greeted by anything but dirty looks from staff (except the female). Then a male came up to me and asked me if I had an appointment, I informed him I did, and he rudely asked for my name then...

Response from the owner Replied: Sarah, We’re sorry to hear about your recent experience. While we’ve tried to reach out, we understand if it wasn’t the right time. Please know we’re here to discuss and do what we can to assist. Feel free to contact us when it’s convenient for you, and we’ll do our best to help.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We were so impressed with the customer service we received. Jason, the service. manager, was exceptional. Our sprinter van broke down as we were heading to Idaho from Portland. Over the course of two days they worked on it while loaning us a car and allowing us to stay in our van two nights on site....

McCurley I. Replied: Denise, Our entire team at our dealership is incredibly grateful for the kind review! Thank you for takingthe time to leave us such a great compliment! Our dealership considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts! we appreciate your business. We hope to work with you for many years to come. Have a nice day!

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I bought several cars from this dealership over the past twenty years. Unfortunately, the service went from mediocre to unacceptable, especially during the post-pandemic period. It took this dealership 6-9 months to install a manufacturer's upgrade, and they returned the car to me inoperable...

Response from the owner Replied: Thank you for sharing your experience with us and bringing this matter to our attention. We sincerely apologize for the issues you've encountered with our service. We understand that we did not meet your expectations, and we deeply regret any frustration this has caused. We truly value our relationship with you and and want to make sure things like this get handled better in the future. Please know that we are dedicated to making improvements, and we would appreciate the opportunity to discuss how we can restore your confidence in our service. Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Wonderful work and technical abilities, thank you!

Response from the owner Replied: Sonray, We appreciate the fantastic review and are glad we could be of service. We are grateful for your visit to our dealership. If you have any further needs or questions, please don’t hesitate to contact us!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Shame on McCurley Dealerships!! Deceiving their customers!! We had inquired about two vehicles at two different McCurley locations. They HARD PULLED our credit TWICE within days!! Knowing that BOTH vehicles had been already SOLD prior day!!! Dont trust this dealership with your life!!!

Response from the owner Replied: Trina,Please reach out to our management staff at your convenience. We would like to be able to help you rectify this situation. We don’t show any records of your visit or credit being pulled for you. We do not pull anyone’s credit without authorization from the individual.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I had a very poor experience at this dealership. Sales rep was nice but did not provide me with all the information I needed prior to applying for financing with a co-signer. I also had a poor experience with the financial manager who hung up on me without saying goodbye, and I did not hear back...

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We had a great experience at McCurley Mercedes, we highly recommend going to them first. No pressure, we got exactly what we wanted for our trade, and the price of our new car was spot on what we were willing to pay. Wade was wonderful to work with and followed up after the sale to check on how we...

Response from the owner Replied: Tim,We appreciate the fantastic review and are glad we could be of service. We are pleased that youhad a great visit at our dealership. We will make sure to pass your kind words along to our teamwho we know will be delighted to read your comment. We appreciate your business. We hopeto work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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