Marisela was incredibly knowledgable and patient, and found us the perfect car. William was very thorough and fun during the buying process. These two exemplify the reason we only buy from McCurley.

Response from the owner Replied: Jeffrey, thank you for your positive review of our dealership. This kind of feedback motivates the entireteam to continue exceeding quality standards. We look forward to working with you again in thefuture! Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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The service department here is amazing. Had an issue with my Sprinter and they had me back in the road ASAP. Friendly and very helpful.

Response from the owner Replied: Einar, thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us thechance to serve you.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Aaron, thank you for the positive review! We appreciate you for stopping by and leaving this 5-star rating. Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Faith, thank you for providing us a rating. If there is anything we can assist you with, please do not hesitate to let us know.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I had an A+ experience at Mercedes-Benz of Tri-Cities, but let me tell you why. Arianna Torres greeted me professionally, and talked me through each and every thing that was important to me. Her communication, follow through and knowledge during the process was unparalleled. I also had the chance to...

Response from the owner Replied: Jonathan, thank you for taking the time to leave us such a great compliment and we appreciate you forrecommending our dealership! We are thrilled that you loved your experience at our dealership.Our team will be happy to read what you wrote. We put customer experience and satisfactionas our priority, and your review reaffirms the hard work we put in every day. Thank you for yourkind words and we look forward to seeing you again.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Joseph and Jacob are the best! They provided excellent service not only were they knowledgeable but also extremely helpful and made sure we had a great experience throughout the car buying process. Would definitely recommend them. 10/10

Response from the owner Replied: Judy, we are glad to hear that our team made your car-buying experience such a great one. We could not be happier that our team provided you with such excellent customer service. Thank you for taking the time to share your feedback! We hope to work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Amazing service! And amazing cars too!

Response from the owner Replied: Julissa, you’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Delicious cars and SUVs!

Response from the owner Replied: Pepper, thank you for your feedback and for taking the time to share it with us.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I had the best buying experience with Martin Loving! I had to purchase a car quickly and unexpectedly and Martin did a great job of listening to my needs and walking me through the best options for me before I even walked on the lot. When I came in I didn't feel pressured and Martin patiently...

Response from the owner Replied: Faith, it makes our day to hear that we were able to provide you 5-star service. We’ll make sure our team at McCurley Integrity Dealership receives your feedback. They’ll be thrilled to hear your kind words. We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We had a really great experience working with the sales crew at Mercedes-Benz of Tri-Cities. They are extremely polite, professional, and willing to go the extra mile to make sure you are a satisfied customer. Highly recommend!

Response from the owner Replied: Jennifer, thank you for taking the time to share your feedback, and for giving us this recommendation!We truly appreciate the opportunity to earn your business and look forward to serving you formany years to come, have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I worked with a very nice young man named Jacob at the Kennewick office. He was professional and quick to help me find exactly what I needed :) 100% recommend working with Jacob!!

Response from the owner Replied: Amy, thank you for your wonderful review and recommendation! We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful dayCustomer Care509-544-6230McCurley Integrity Mazda

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Response from the owner Replied: Edgar, it’s great to hear that you had a positive experience at our dealership. Our team will be happy tohear that their hard work has paid off! If there’s anything we can do to serve you further, pleaselet us know.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Shannon, thank you for taking the time to share your feedback, and for giving us this five-starrecommendation! We truly appreciate the opportunity to earn your business and look forwardto serving you for many years to come! Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Katie, thank you for your positive review of our dealership. This kind of feedback motivates the entire team to continue exceeding quality standards. We look forward to working with you again in the future! Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’sperformance exceeded your expectations, and we’ll make sure that our team receives therecognition they deserve. Thank you again, have a great day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Been thinking of buying an SUV Benz for a couple of months. When I came in Chad came out and immediately was assigned to Jesse. I was there for a smooth 3 hours from looking around, test driving and trading in my old SUV. You don't have the "salesy" feel when going in this dealership. Chad, Jesse...

Response from the owner Replied: Gigi, we are happy to hear that our team provided you with excellent service. We will make sure thatthey receive your feedback. I’m sure it will make their day! We truly appreciate the opportunityto earn your business and look forward to serving you for many years to come, have awonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Wade was an absolute pleasure to work with. He made it possible to go home with my dream car. He was thorough in explaining all the bells & whistles of my beautiful Mercedes. Also the financial manager was excellent in explaining the process and benefits to come. Overall I’d recommend Mercedes Benz...

Response from the owner Replied: Rocio , we are glad to hear that our team made your car-buying experience such a great one. We could not be happier that our team provided you with such excellent customer service. Thank you for taking the time to share your feedback! We hope to work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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With todays environment and economy, it is hard to find a dealership that cares about people and not just about the dollar. From the sales person, finance manager, and even the sales manager… Wade, Frank, and Chad took the time to ask what I was looking for, and actually listened, and offered me...

Response from the owner Replied: Jeriahmi, we are glad to hear that our team made your car-buying experience such a great one. We couldnot be happier that our team provided you with such excellent customer service. Thank you fortaking the time to share your feedback! We hope to work with you for many years to come.Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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My husband and I were referred to Arianna who was amazing! We told her what we wanted and she found about 6 cars for us to look at. I told her how much we were putting down and she said cool I got you! And she most definitely did! Looked at two cars out of the 6 and walked away a few hours later...

Response from the owner Replied: We appreciate the feedback and our management team will be reaching out shortly.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Was welcomed in by Martin Loving who also sold me the car.Martin was exceptional in his interaction, very knowledgable of the car, respectful, kind & pays attention to details. If Martin doesn't know an answer to a question, Martin will find you the information you need. In summary, Martin would be...

Response from the owner Replied: We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful dayCustomer Care509-736-1600Mercedes- Benz of Tri-Cities

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Thank You Martin! You were great! Nice and easy. Fast delivery of service!

Response from the owner Replied: Tristan, it’s great to hear that you had a positive experience at our dealership. Our team will be happy tohear that their hard work has paid off! If there’s anything we can do to serve you further, pleaselet us know.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Wade - amazing he found exactly what I asked for.Martin - nice and understandingScott - explained everything made all effortless

Response from the owner Replied: Angelica, we are happy to hear that our team provided you with excellent service. We will make sure thatthey receive your feedback. I’m sure it will make their day! We truly appreciate the opportunityto earn your business and look forward to serving you for many years to come, have awonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Made an appt a month ago…drove from Walla Walla to have warranty work done and they confirmed when I made the appointment that they would have a loaner…get here at 8 am…no loaner…no excuse…just…do you want to reschedule…VERY POOR SERVICE.

Response from the owner Replied: Danny, we apologize for the scheduling error and not having a loaner vehicle available for you this morning. We will have a member of our service team reach out and see if there is a way for us to make up for this. Hopefully we will be able to make it right for you and earn back your trust and confidence.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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The staff was really helpful, and polite.

Response from the owner Replied: Travis, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Great service. Done in a timely manner. Employees are very polite, friendly, and helpful. I, of course, will return to them for all my service needs.

Response from the owner Replied: David, your review means a lot to us here at McCurley Integrity Dealerships. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Shout out to Wade McCurley for the best car-buying experience ever! I had dreaded purchasing a vehicle for my college-aged daughter because previous car-buying experiences have been horrible. I felt terribly pressured and spent hours and hours at the dealership. Today’s experience was quite the...

Response from the owner Replied: Ruth, we appreciate the fantastic review and are glad we could be of service. We are pleased that youhad a great visit at our dealership. We will make sure to pass your kind words along to our teamwho we know will be delighted to read your comment. We appreciate your business. We hopeto work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Mario, we are so grateful that you took the time to leave us a 5-star rating. Thank you!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We had an “emergency “ on our way from Palm Springs to Canada, Mercedes’ in Kennewick was able to help us out, and we can’t say enough about the service we received from Michael and the staff.Outstanding….thanks again,.

Response from the owner Replied: Britta, we are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful dayCustomer Care509-736-1600Mercedes- Benz of Tri-Cities

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Friendly

Response from the owner Replied: Thanks for your 5-star review! We sincerely appreciate your feedback. If there is anything else we can do for you, please let us know!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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The team at this dealership was amazing. Shout out to Marisela and Frank for making two trade ins for two brand new Mercedes in three hours. The experience was so smooth and wonderful that not only did I leave with a new car but so did my husband! Outstanding dealership and a 5 star sales team!...

Response from the owner Replied: Chelsea, we can’t thank you enough for your 5-star rating! We truly appreciate that you took the time out of your day to share this with us, and we hope to continue surpassing your expectations in the future! Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We recently purchased a Sprinter van for our out-of-town business. Even though most other dealerships were significantly marking up their vans above MSRP, I was told this dealership has a policy not to do that. The positive impact this has at a greater level can't be underestimated.Because we were...

Response from the owner Replied: Will, we appreciate the fantastic review and are glad we could be of service. We are pleased that youhad a great visit at our dealership. We will make sure to pass your kind words along to our teamwho we know will be delighted to read your comment. We appreciate your business. We hopeto work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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The wait area was quiet and adequately spaced out to enhance social distancing. The Schedule B maintenance took 2 hours to complete and I received a text when the car was ready.

Response from the owner Replied: Don, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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worse parts service, worse costumer service...did not expect this from a Mercedes

Response from the owner Replied: Grigoriy, we are sorry that we were unable to find a suitable solution. We are looking into the situation to prevent future frustration. We appreciate your business and feedback.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We just purchased our new car! Anna and the whole team have been amazing and made the process very smooth. Anna is the best and really kind and knowledgeable.

Response from the owner Replied: Arash, thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderfulday!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Vitaliy, we can’t thank you enough for your 5-star rating! We truly appreciate that you took the time out of your day to share this with us, and we hope to continue surpassing your expectations in the future! Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We purchased a used S550 from McCurley last year and had it transported to TN. I waited to post my review to make sure everything on the car was correct. We have put 15,000 miles on the car and it has performed flawlessly. The only nerve wrecking part of the experience was that they would not accept...

Response from the owner Replied: Hans, thank you for taking the time to write this wonderful review about our dealership! We are so happy to hear that your experience with us has been such a pleasant one. We strive to meet the needs of each of our customers, and we could not be more pleased to hear that you were able to get behind the wheel of your new vehicle! We look forward to serving you for many years to come! Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Igor, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve our customers. Have a wonderful dayCustomer Care509-736-1600Mercedes- Benz of Tri-Cities

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