brought my car in for a steering lock repair. they got it done quickly but when they gave me my car back there was black crap all of the front seats and interior door handle (i make it a point to try to keep them clean and keep wipes in my glovebox for that)... reach for my wipes and well look at...

Response from the owner Replied: Abigail,Thank you for the wonderful review of McCurley Dealerships. We're honored to have served you and look forward to assisting you in the future. It is awesome to hear that our team did such a nice job. We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for visiting our dealership and for allowing us to earn your businessCustomer Care509-736-1600Mercedes- Benz of Tri-Cities

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Thank you, Elise, for making our vehicle purchase an enjoyable experience! She was a joy to work with and I highly recommend this dealership.

Response from the owner Replied: Your review has truly touched our hearts. We are immensely proud of our dedicated team and their commitment to providing exceptional service. Your appreciation means a lot to us, and we are grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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As every year we took our suv to maintain services and this time wasn't that good on staff service, I would like them to be more friendly and kind

Response from the owner Replied: Veronica,Thank you and your husband for taking the time to talk with us about your experience. We look forward to seeing you on your next visit.Sincerely,Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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This is one of the least professional dealerships I’ve been to, the service parts department “worker Todd” completely humiliated my wife by being so rude when she asked for assistance. When she brought up that he was being rude he told her “I don’t care, go away”!! What kind of business treats...

Response from the owner Replied: Sharok,Thank you for taking the time to discuss your experience with our team. We sincerely apologize for the issues you had in our service department and know that we are dedicated to making improvements.Sincerely,Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Bought a vehicle from them in June and they were supposed to put new tires on and repair the lift for the rear hatch. It's now almost November and they have yet to do what they promised. We have called multiple times and every time they are "looking into it" but have yet to ever call us back....

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They not answer their phones and when you don't get the department you want, they just hang up on you. Unprofessional

Response from the owner Replied: We sincerely apologize for your experience. To make things right, please reach out to our Mercedes-Benz General Manager so we can address this properly and improve. Thank you for bringing it to our attentionCustomer Care509-547-5555Mercedes-Benz of Tri-Cities

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I want alone time with Micheal Ingram 🙏

Response from the owner Replied: Noah, We appreciate the opportunity to assist you. We are glad everything. went well.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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