Google Review
- July 29, 2020
Response from the owner Replied: Myli, Thank you for the amazing review!Customer Care509-736-1600Mercedes-Benz of Tri-Cities
Yelp Review
- June 23, 2020
Had an appointment to get our Sprinted warranty issues taken care of and was super pleased with our experience there. Tyler was impressive taking care of us and the whole experience was great. They overnighted the part needed and it was put in first thing the next am, to help us get on the road and...
McCurley I. Replied: John, thank you for the 5-star rating. We appreciate you stopping by and sharing this with us. Have a great day!Customer Care 509-736-1600Mercedes- Benz of Tri- Cities
Google Review
- June 17, 2020
Response from the owner Replied: Erin, thank you for the 5-star rating. We appreciate you stopping by and sharing this with us. Have a great day ! Customer Care 509-736-1600Mercedes- Benz of Tri-Cities
Google Review
- June 05, 2020
Response from the owner Replied: TJ, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Customer Care509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- May 30, 2020
Took my E55 AMG Mercedes in for fuel smell after filling up and was covered under extended warranty and was a great experience. Service writer Tyler was very professional and all setup and done and even got a loaner car for the day. Highly recommend this place.
Response from the owner Replied: TJ, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Customer Care509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- May 26, 2020
Response from the owner Replied: Thallapally, thank you for the 5-star rating. We appreciate you for stopping by and sharing this with us. Have a good day!Customer Care 509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- April 15, 2020
I bring my cars to M-B service DEPT. for of their needs. The service is peerless.
Response from the owner Replied: Stellar rating, Bennie! We appreciate you for stopping by and sharing this with us. Have a wonderful day! Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- March 12, 2020
Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- March 09, 2020
Response from the owner Replied: Myli, Thank you for the amazing review!Customer Care509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- March 03, 2020
Excellent customer service
Response from the owner Replied: Thanks for the feedback. We appreciate you for stopping by and for sharing your experience with us. We are always here to help! Customer Care 509-736-1600Mercedes-Benz of Tri-Cities
Google Review
- February 20, 2020
Google Review
- February 16, 2020
(Translated by Google) They do not have bilingual employees and cannot communicate with anyone there(Original)No tienen empleados bilingues y no se puede comunicar con nadie alli
Response from the owner Replied: (Translated by Google) They wereWe apologize for bothering you by not having someone available who speaks Spanish. Our priority is to recruit and hire people in all areas of our organization who speak Spanish or English. Unfortunately, we lost the mark by having someone available to help him while he was inside. We want to assure you that we have a lot of bilingual staff and will continue to focus on making this a priority. Contact us if there is anything we can do to help right now.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600They wereWe apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600(Original)Eesteban, Nos disculpamos por haberlo molestado al no tener a alguien disponible que habla espaol. Nuestra prioridad es reclutar y contratar personas en todas las reas de nuestra organizacin que hablen espaol o ingls. Desafortunadamente, perdimos la marca al tener a alguien disponible para ayudarlo mientras estuvo dentro. Queremos asegurarle que tenemos mucho personal bilinge y continuaremos enfocndonos en hacer de esto una prioridad. Pngase en contacto con nosotros si hay algo que podamos hacer para ayudar en este momento.Sinceramente,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600Eesteban,We apologize to have inconvenienced you by not having someone available who speaks Spanish. We make it a priority to recruit and hire people in all areas of our organization who speak both Spanish and English. Unfortunately, we missed the mark in having someone available to help you while you were in. We want to assure you that we have many bilingual staff and will continue to focus on making this a priority. Please contact us if there is anything we can do to help at this point.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600
Google Review
- February 16, 2020
No tienen empleados bilingues y no se puede comunicar con nadie alli
Google Review
- February 14, 2020
Response from the owner Replied: Stellar rating, Aimee! We appreciate you for stopping by, have a great Friday! Customer Care 509-547-5555Mercedes-Benz Of Tri-Cities
Google Review
- February 12, 2020
Response from the owner Replied: Dan, we appreciate you for stopping by and giving us an excellent rating!Customer Care509-547-5555Mercedes-Benz Of Tri-Cities
Google Review
- January 19, 2020
I had my engine light come on on the interstate close by and decided to call these guys to get help with my Sprinter van.After speaking with Pete on the phone I drove the van to them. They were able to look at it first thing the next morning as I was on a tight schedule. They even drove me to and...
Response from the owner Replied: Art, we would like to thank you for your amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Mercedes-Benz of Tri-Cities with only the best there is to offer. Its nice to hear that Pete, Gerardo and Luis helped make your experience such a positive one. Have a great day!Customer care509-547-5555Mercedes-Benz Of Tri-Cities
Google Review
- January 12, 2020
Response from the owner Replied: Mr. Greenbay,We are sorry, but we do not have a record of you doing business with our store. Please reach out to us if there is an unresolved issue or if you would like to speak about anything.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600
Google Review
- December 30, 2019
After having the worst car buying experience with a local Mercedes dealership, the car buying experience with Mercedes Benz of Tri-Cities was terrific. They were honest, transparent, and worked to make the transaction efficient and customer focused. The team at Mercedes took the time to deliver the...
Response from the owner Replied: Chris, we are delighted to hear that we were able to provide you with a great vehicle as well as a great sales experience! Thank you for taking the time to let us know how we are doing and know that if anything arises in the future, we are only a phone call away. We hope you enjoy the vehicle for every mile to come!Customer Care509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- December 17, 2019
Never been here shouldnt ask
Response from the owner Replied: Mr. Greenbay,We are sorry, but we do not have a record of you doing business with our store. Please reach out to us if there is an unresolved issue or if you would like to speak about anything.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600
Google Review
- December 12, 2019
Response from the owner Replied: Thank you Kathryn, not only for the kind words but for being a member of our McCurley Family! All of us here at Mercedes Benz of Tri-Cities hope we get to continue serving you for many years to come. We look forward to seeing you again soon!Customer Care509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- December 09, 2019
Everyone at this dealership is exceptional. From our first purchase to those that follow, we are happy we have McCurley to buy from as well as have our vehicles serviced by.
Response from the owner Replied: Thank you Kathryn, not only for the kind words but for being a member of our McCurley Family! All of us here at Mercedes Benz of Tri-Cities hope we get to continue serving you for many years to come. We look forward to seeing you again soon!Customer Care509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- November 19, 2019
Response from the owner Replied: Stellar rating, Bennie! We appreciate you for stopping by and sharing this with us. Have a wonderful day! Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- November 12, 2019
Response from the owner Replied: Denis, you are too kind! We love getting to serve customers like you every day and we are overjoyed to hear that you enjoyed your experience with Russell. If you ever find yourself needing service again or just simply want to say hi, dont hesitate to stop in!Customer Care509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- November 09, 2019
I had issues with my car and was taken care in Mercedes Benz dealership - Russell Graves the best I ever expect- thank you so much II filled important thank you again
Response from the owner Replied: Denis, you are too kind! We love getting to serve customers like you every day and we are overjoyed to hear that you enjoyed your experience with Russell. If you ever find yourself needing service again or just simply want to say hi, dont hesitate to stop in!Customer Care509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- October 22, 2019
Response from the owner Replied: Thank you for giving us your feedback, Erika! We would love to hear from you and find out what we can do to earn the fifth star!Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- October 12, 2019
Response from the owner Replied: Linda, we are delighted to see that you had a luxurious 5-star experience. We hope to see you again soon!Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- October 12, 2019
Response from the owner Replied: Mr. Rude,We apologize and are extremely sorry to hear of your experience. Our management team has reached out to you, but have been unsuccessful in reaching you. We have spoken to the entire team and looked at all records and dont have any recent interactions. We would like to resolve your concerns if possible and fix any issues we are having, so please reach out to us when it is convenient.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600
Google Review
- October 01, 2019
They are not for the average Joe they only cater to new car needs they operate like our government poorly
Response from the owner Replied: Mr. Rude,We apologize and are extremely sorry to hear of your experience. Our management team has reached out to you, but have been unsuccessful in reaching you. We have spoken to the entire team and looked at all records and dont have any recent interactions. We would like to resolve your concerns if possible and fix any issues we are having, so please reach out to us when it is convenient.Sincerely,Mercedes-Benz of Tri-CitiesCustomer Care509-736-1600
Google Review
- September 30, 2019
Luxury
Response from the owner Replied: Linda, we are delighted to see that you had a luxurious 5-star experience. We hope to see you again soon!Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- September 15, 2019
Response from the owner Replied: Navjod, thank you for the stellar rating! Have a wonderful day!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- September 13, 2019
Response from the owner Replied: Stellar rating, Wilmalu! We appreciate you for stopping by. If any vehicle needs arise in the future please dont hesitate to reach out to us. We are always here to help, have a great weekend! Customer Care 509-547-5555Mercedes-Benz of Tri-Cities
Google Review
- September 13, 2019
Matt his team are very knowledgeable and treat customers with respect and kindness. They work hard for you
Response from the owner Replied: Stellar rating! Thanks Jennifer. Have an awesome day!Customer Care509-547-5555McCurley Integrity Dealerships
Google Review
- September 12, 2019
Response from the owner Replied: Thank you, Amin, for leaving such a great review. We are happy that we could provide you with a great car buying experience. All of us here at Mercedes Benz of Tri-Cities hope to see you again soon!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- September 09, 2019
Best place to buy a car
Response from the owner Replied: Thank you, Amin, for leaving such a great review. We are happy that we could provide you with a great car buying experience. All of us here at Mercedes Benz of Tri-Cities hope to see you again soon!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- September 07, 2019
What an outstanding experience Shelly and I had . Deanna Ivanusa was so professional and helpful from start to finish . Wade McCurley made the financing seem effortless and explained every detail . His professionalism was truly second to none . We are in love with our new car and the service we...
Response from the owner Replied: Steve, we are overjoyed to hear that our team took great care of you and Shelly! Welcome to the McCurley family and we look forward to serving you again in the future! Enjoy your new vehicle!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- September 07, 2019
Response from the owner Replied: Navjod, thank you for the stellar rating! Have a wonderful day!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- September 07, 2019
Response from the owner Replied: Bambi, thank you for the rating! If there is anything we can do to make sure your next visit is a 5-star experience, please do not hesitate to give us a call!Customer Care509-547-5555McCurley Integrity Dealerships
Google Review
- August 31, 2019
We just bought a car here.We were driving over to Spokane (from Seattle) to look at a different car but decided to divert and go all the way to Tri-Cities to look at a car there instead.From the phone call to check on the availability to being welcomed when we arrived to finishing all the paperwork...
Response from the owner Replied: Joshua, thank you for taking the time to leave us such a stellar review. We are delighted to hear you had a great experience shopping with our amazing team here at Mercedes Benz of Tri-Cities.Enjoy your new vehicle, and if you have any questions, feel free to contact us!Customer Care (509) 547-5555Mercedes Benz of Tri-Cities
Google Review
- August 12, 2019
Response from the owner Replied: Congratulations on your new vehicle! We are glad you had a pleasant experience at our Mercedes Benz Dealership and Thank You for that 5 star rating! Have a great weekend!Customer Care509-547-5555McCurley Integrity Dealerships