Great vehicles, great prices, & great customer service! Thank you Wade, Scott, & Jessica for going over and beyond on my new vehicle purchase! Go see them, you will not be disappointed. They will make sure you walk away fully satisfied and happy with your vehicle purchase. I am sure we will be back...

Response from the owner Replied: Yadira, Thank you for your positive review of our dealership. This kind of feedback motivates the entireteam to continue exceeding quality standards. We look forward to working with you again in thefuture! Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Always smiling and friendly and fast

Response from the owner Replied: Marcie, We are so happy that you enjoyed your experience with us! Your visit to our dealership and your business are sincerely appreciated Thank you for the great review and look forward to working with you again soon.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Kymberly, We’re so grateful that you took the time to give us a 5-star rating and we appreciate your visit at our dealership. Thank you!Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Had a wonderful buying experience here. This was my first time at this dealership. Jesse was the sales associate & was wonderful. We sealed the deal in less than 24 hours as it was that easy & no pressure. Scott in finance was fabulous, had me out in less than an hour. I appreciated the...

Response from the owner Replied: Kelsey ,Thank you for your generous review and for acknowledging the exceptional service our team provides. Your words of praise warm our hearts and inspire us to continually strive for excellence. We are thankful for your trust and support as our valued customer. If there's anything else we can do for you, please don't hesitate to let us know.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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My MB was due for 1st service appointment and a recall alert. Both were completed and my GLC was detailed and returned to me looking brand new!

Response from the owner Replied: Rita, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure toserve our customers. Thank you for visiting our dealership and for allowing us to earn your business. Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Great service!

Response from the owner Replied: Travis, We appreciate the opportunity to assist you with your vehicle needs. We are glad everything.went well.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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had a problem with mercedes sprinter motorhome after 2 failed attempts by mercedes roadside to get it towed misunderstanding about size, Nathan Kane in service department suggest I check fuse on starter relay FIXED with a dollar fuse Thanks Nathan

Response from the owner Replied: Joe, Thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goalof providing our customers with the best possible experience. Thank you for giving us thechance to serve you.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Friendly and informative sales. Nice atmosphere inside. Smoothest sales experiane I've ever had. All paperwork done electronically. Very happy with the experience so far.

Response from the owner Replied: James, We are so happy that you enjoyed your experience with us! Your visit to our dealership and your business are sincerely appreciated Thank you for the great review and look forward to working with you again soon.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Donald, Thank you so much for giving us 5 - star rating and we are grateful for your visit to our dealership. You made our day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I purchased a new vehicle from McCurley and this was the easiest, quickest sale I have been in. I have bought at least a dozen new vehicles and countless used vehicles and i can say typically it is not a pleasant experience. The McCurley Mercedes dealership has the process down to a T. They were...

Response from the owner Replied: Zac, Thank you for the wonderful review of McCurley Dealerships. We're honored to have served you and lookforward to assisting you in the future. It is awesome to hear that our team did such a nice job. We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for visiting our dealership and for allowing us to earn your business.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Not helpful . They had my car for over 2 months and no loaner was offer or maintenance has been done to get my car back. I've only had my car less than 2 years . I avoided other dealership and went with Mercedes because I thought they would be more helpful in these situations.

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Thank you for the all the help you did for us!“Micheal” is really special! He is so kind and professional!Thank you so much! And have a wonderful day!!!

Response from the owner Replied: Noah,We are so happy that you enjoyed your experience with us! Your visit to our dealership and your business are sincerely appreciated Thank you for the great review and look forward to working with you again soon.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Came in for some new tires and a B service, and was really dreading the down time I was expecting. To my surprise the service department had a loaner open and available for me on not one, but two different appointments over the last month. Nathan B made this experience two of the best yet!

Response from the owner Replied: Tyler, Thank you for leaving a 5-star review. At McCurley Dealerships, we continuously strive.to serve you better. Thank you for visiting our dealership and choosing us for your business. We look forward to serving you in the future!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Excellent work getting me into my first certified pre-owned. Fair price negotiation and trade-in value

Response from the owner Replied: Jacob, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure toserve our customers. Thank you for visiting our dealership and for allowing us to earn your business. Have a wonderful day.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Always treat me good!I live in Yakima and drive past Steve Hahn because I don’t trust them. I completely trust these guys and will always make the drive.

Response from the owner Replied: Steph, Your review means a lot to us here at McCurley Dealerships. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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I wrote to Elise Murphy asking for a certain type of vehicle. She found exactly what I wanted that same day and at a great price. She even delivered it that same afternoon. I could not ask for an easier, faster transaction. Thank you Elise!

Response from the owner Replied: Catina, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’sperformance exceeded your expectations, and we’ll make sure that our team receives therecognition they deserve. Thank you again, have a great day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Gavin Carlston made our car purchase experience great! We explained everything and helped us find the answers to what we needed. He worked around our schedule and made accommodations for it all to work. We really appreciate him, his manager and the finance gentlemen that helped us finalize all...

Response from the owner Replied: Fernanda, Your review has truly touched our hearts. We are immensely proud of our dedicated team and their commitment to providing exceptional service. Your appreciation means a lot to us, and we are grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Fast professional kind people. They make sure you are taken care of to the best of their abilities!

Response from the owner Replied: Matt, We're ecstatic to receive your fantastic 5-star rating! Providing you with exceptional service is our passion, and we're thrilled to have succeeded. Thank you for your kind words and for choosing us. We can't wait to welcome you back for another incredible experience!Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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They overbook maintenance appointments and are always running behind. Ordered a special part for my service appointment and the incorrect part was ordered. Had to get fixed at another service center. Always blame up fitter for ANY issue and don't want to repair. I'm looking for an independent repair...

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Nate was by far, the most excellent and helpful service advisor I’ve dealt with. He went above and beyond to help my highly unfortunate situation and truly made all the difference. Thank you tremendously!

Response from the owner Replied: Jeremy,Thank you for your generous review and for acknowledging the exceptional service our team provides. Your words of praise warm our hearts and inspire us to continually strive for excellence. We are thankful for your trust and support as our valued customer. If there's anything else we can do for you, please don't hesitate to let us know.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Dennis K made my first time car purchase such a smooth and fun experience! He was very approachable and easy to talk to :) thanks a lot for your help

Response from the owner Replied: Daisy, We appreciate the fantastic review and are glad we could be of service. We are pleased that youhad a great visit at our dealership. We will make sure to pass your kind words along to our teamwho we know will be delighted to read your comment. We appreciate your business. We hopeto work with you for many years to come. Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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My husband and I have been looking for a car for months. After lots of frustration with other dealerships we were close to giving up but we decided to make a pivot and look at one of the vehicles on their lot. We worked with Dennis through the whole process, he was quick to respond to our inquiry...

Response from the owner Replied: Courtney,Thank you for your generous review and for acknowledging the exceptional service our team provides. Your words of praise warm our hearts and inspire us to continually strive for excellence. We are thankful for your trust and support as our valued customer. If there's anything else we can do for you, please don't hesitate to let us know.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Hands down best car buying experience! Had a price in mind based on blue book values prior to entering the dealership but I never even needed to dicker. Their first offer exceeded what I was hoping for. They have gone above and beyond to make this deal! I will definitely be using this dealership...

Response from the owner Replied: Tyler, Your review of our Dealership brightened our day! We're grateful for your kind words and for choosing us. Thank you for being a valued customer Thank you for visiting our dealership and choosing us for your business. Customer Care 509-736-1600Mercedes- Benz of Tri-Cities

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Bought my Mercedes and have had electrical problems. The service department is hard to get a hold of and had to wait several weeks to get it in. They then had it for 3 weeks. Two days after getting it back the problems started again. I had to beg for a loaner car because going with out a car was not...

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Response from the owner Replied: Nate, Thank you for the 5-star rating and we are grateful for your visit to our dealership. We’re here to serve youanytime!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Nate, in the service, was very helpful, friendly and knowledgeable. It was a pleasurable experience having my car serviced and getting all of my questions answered.

Response from the owner Replied: Keith, It’s great to hear that you had a positive experience our dealership. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, please let us know. Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Great customer service, non pushy sales, and very clean dealership. In hindsight, I should of purchased here from the get go, instead of shopping around. I would definitely purchase from mccurley Mercedes again!

Response from the owner Replied: Juan, thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide. the best possible service to our customers and we’re glad that this commitment was reflected in. your visit. Thank you for visiting our dealership and for allowing us to earn your business. Have a wonderful day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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I bought a car about 2 weeks ago. Jesse & Justin were awesome!! Definitely recommend them for any car need.

Response from the owner Replied: Rosa,We are delighted by your kind review and your recognition of our team's service. Your positive feedbackmotivates us to continue delivering outstanding customer experiences. Thank you for choosing us and for being a valued customer. If there's anything else we can do for you, please let us know.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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All of my experiences thus far at Mercedes-Benz of Tri-Cities, have been amazing. I have purchased several vehicles from them as well as had my vehicle serviced through them. Marisela and Nate in the service department have treated me nothing short of family. They have gone out of their way to make...

Response from the owner Replied: Christine,Thank you for your generous review and for acknowledging the exceptional service our team provides. Your words of praise warm our hearts and inspire us to continually strive for excellence. We are thankful for your trust and support as our valued customer. If there's anything else we can do for you, please don't hesitate to let us know.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Stopped at this dealership from out of town. No appointment or advance warning was given. Nate our service advisor, bent over backwards to take care of usand our Sprinter van. This resulted in our problem fixed and two very happy customers. Thank you Nate Bernier!Mark and Pam

Response from the owner Replied: Mark, Thank you for your positive review of our dealership. This kind of feedback motivates the entire team to continue exceeding quality standards. We look forward to working with you again in the future! Have a nice day! Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Nate and Michael were very kind and professional they made sure that I get a great service!thank you guys

Response from the owner Replied: Eldar,We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for visiting our dealership and for allowing us to earn your business.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Response from the owner Replied: JJ, We’re so grateful that you took the time to give us a 5-star rating and we appreciate your visit at our dealership. Thank you!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Would not recommend, did not give me updates on my car, i had to be calling them. I called the number that had called me back multiple times no answer didn’t even bother calling back. Went in for an oil change turns out the oil filter part (was already broken) and broken pieces went inside the...

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Very knowledgeable sales team. They knew so much about the cars and they were not into overselling things or options on the car. Highly recommend and would definitely purchase my next vehicle with McCurley. The purchase was smooth and quick. They were all so friendly and made buying a vehicle a...

Response from the owner Replied: Kelly, Thank you for taking the time to leave us such a great compliment and we appreciate you for recommending our dealership! We are thrilled that you loved your experience at our dealership. Our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Professional throughout as usual.

Response from the owner Replied: Marc, Thank you so much for giving us 5 - star rating and we are grateful for your visit to our dealership. You made our day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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We were traveling on pleasure from Western Washington to Richland. We stopped at Mercedes Benz because I noticed a car we were interested in on the Website.After an inspection, a test drive, discussion and agreement on details, we decided to buy the car. Traded our car in, and we were back on the...

Response from the owner Replied: Bruce, We are delighted by your kind review and your recognition of our team's service. Your positive feedback motivates us to continue delivering outstanding customer experiences. Thank you for choosing us and for being a valued customer. If there's anything else we can do for you, please let us know.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Karim and Justin were very helpful in navigating our purchase from the selection to the follow up once bought to resolve any concerns we had. Thank you

Response from the owner Replied: Kevin, Thank you for your positive review of our dealership. This kind of feedback motivates the entire team to continue exceeding quality standards. We look forward to working with you again in the future! Have a nice day!Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Dennis Kennedy, was the best sales man, he answered all my question, was very friendly, and understandingThank you Dennis!! would definitely recommend him

Response from the owner Replied: Denise, Your review has truly touched our hearts. We are immensely proud of our dedicated team and their commitment to providing exceptional service. Your appreciation means a lot to us, and we are grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out.Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Chad, the general manager, was super helpful and amazing to talk to. I bought a car and a week later I had to have the car towed back to a dealership. It sat there for 3 weeks and they gave me a rental for the time being. The part that was needed to fix my car was nationally backordered. With the...

Response from the owner Replied: Valorie,Thank you for your generous review and for acknowledging the exceptional service our team provides. Your words of praise warm our hearts and inspire us to continually strive for excellence. We are thankful for your trust and support as our valued customer. If there's anything else we can do for you, please don't hesitate to let us know.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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We bought a pre-owned 2022 Honda Odyssey from M-B of Tri-Cities, working with Dennis Kennedy (sales) and Justin Stevenson (business/financing).Dennis was extremely responsive during the sales process. Listing photos of the car hadn't even been taken yet, so Dennis took the time to capture pictures...

Response from the owner Replied: Horace, Our entire team at our dealership is incredibly grateful for the kind review! Thank you for takingthe time to leave us such a great compliment! Our dealership considers customer satisfaction atop priority, and with your feedback, it's clear our customers are noticing our efforts! weappreciate your business. We hope to work with you for many years to come. Have a nice day! Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Great sales people, good follow up, excellent service, very nice selection of vehicles.

Response from the owner Replied: Rickey, Thank you for the 5-star rating! We're thrilled to have provided you with exceptional service and exceeded your expectations. Your satisfaction means the world to us, and We are grateful for your visit to our dealership. Thank you for your support. We look forward to serving you again in the future. Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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I reached out to Elise Murphey inquiring about a car on the website. Elise quickly responded with pictures of the vehicle and a full rundown. She helped myself and my daughter purchase her first vehicle. She offered to move the car out front and take pictures for my daughter. For a 17 year old...

Response from the owner Replied: Thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goalof providing our customers with the best possible experience. We are genuinely grateful for your visit to our dealership and for giving us the opportunity to serve you. Customer Care509-736-1600Mercedes- Benz of Tri-Cities

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Went in for a service on a Saturday and was told that the service department is closed, and that they are open ONLY Monday-Friday. This was a huge inconvenience for me as I am from out of town, and their website specifically shows that they are open on Saturday.Interestingly enough, I called their...

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Everyone was great. Sales person was very knowledgeable and was never pushy. Manager came out of his office to congratulate me on my purchase. The guy with all the paperwork knew exactly what he was doing and made it a little less stressful. Great place to shop for a vehicle.

Response from the owner Replied: Marilyn,Thank you for taking the time to leave us such a great compliment and we appreciate you for recommending our dealership! We are thrilled that you loved your experience at our dealership. Our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Eric,Thank you for leaving a 5-star rating. At McCurley Dealerships, we continuously strive to serve you better and we are grateful for your visit to our dealership!Customer Care 509-736-1600Mercedes-Benz of Tri-Cities

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Fabulous customer service from Bill, Chris and Michael.

Response from the owner Replied: Kat,Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our team receives the recognition they deserve. Thank you again, have a great day!Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Response from the owner Replied: Thank you for the 5-star rating and we are grateful for your visit to our dealership. We’re here to serve you anytime! Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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We were traveling through Kennewick on our way to Spokane from Portland Oregon and our Sprinter Van broke down. The Mercedes-Benz of Tri-Cities fit us right in the same evening and had the car fixed the next day at no charge! They were amazing and helped these wayward travelers and went above and...

Response from the owner Replied: Maria, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please don’t hesitate to contact us! Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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Wade was great! Very personable, professional and overall a great car buying experience beginning to end.

Response from the owner Replied: Dylan,We are glad to hear that our team made your car-buying experience such a great one. We could not be happier that our team provided you with such excellent customer service. Thank you for taking the time to share your feedback! We hope to work with you for many years to come. Have a nice day!Customer Care 509-736-1600 Mercedes- Benz of Tri-Cities

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