My experience was wonderful! My sales person Jack was excellent! He gave me everything I asked!

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My total experience was excellent at AutoNation! I really enjoyed working with Liz. She was an absolute professional, and I felt like I got high Touch service through the process.!

Dealer Replied: Hi Jen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need help, just give us a call. Happy motoring!

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This is one of the best Mercedes dealerships if not the best in the Midwest region. They ALWAYS do a professional job and take good care of me

Dealer Replied: Joe, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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I absolutely love my brand new E350!!! The dealership was excellent. I felt like I had a trusted advisor in Liz! I would highly recommend her if you’re looking for your next Mercedes-Benz!!

Dealer Replied: Hello Jennifer, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Dante was excellent. He was welcoming, kind and provided excellent customer service care. His updates were prompt and informative. I recommend this location for your service needs.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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This is our 3rd Mercedes we have purchased from Naperville MB. Sales staff friendly and knowledgeable. Service is awesome! We come back because they earned my business .

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Julius! If you need more help, our team is available to talk -- safe travels!

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I had an outstanding experience at Mercedes-Benz Naperville working with Abraham during my recent vehicle purchase for my wife. From the very beginning, he exceeded my expectations in every way. Abraham was incredibly attentive, really listening to what I was looking for and helping me find the...

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Very kind and caring . Helped alot to make the deal. Salesman was kept me informed. Lending Maneger also put extra effort to make the deal.

Dealer Replied: Hi Henry, thank you for your positive review. We're happy to have served you. We always strive to provide personable, excellent customer service. Thank you again for the review!

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Happy with the car, but will not use dealership again. They definitely do not live up to the Mercedes commitment to customer service. They do not care about their customers and once your check clears, they don't even respond to emails. Car was supposed to come with cargo organizer system. It was...

Dealer Replied: Jeff, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Liz in sales was always helpful and made the buying process a breeze. She addressed all my concerns about the Carfax report, pricing & extra keys. The dealership's facilities are convenient & very clean. The vehicle itself was in great condition. The financing process can be made more...

Dealer Replied: Hi Sanjay, thank you very much for sharing these comments. If you are willing, please call our General Manager at (630) 537-0312 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle.

Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Very professional all around. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience.

Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need help, just give us a call. Happy motoring!

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I don’t typically write these reviews but I am genuinely disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow up as instructed by their own response on Google—to call the general manager. I called three...

Dealer Replied: Hello Lindsay, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME LYING AND DON’T BELIEVE YOU. WASTE OF TIME CALLING MANAGEMENT AND LEAVING REVIEWS. ME OVER A...

Consumer Replied: The only response I keep getting from Mercedes-Benz of Naperville after getting scammed out of $1900 is call customer service to discuss the matter. Their manager tells me my car was overdue for this service so they took it upon themselves to do it so I guess when you take your car to Mercedes-Benz of Naperville, they will do work on your car without your approval and get billed without you knowing any of this stay away from this place they’re running the scam. I do not care about you or the reviews you leave. It’s been over a month and no one is helping me with this matter Very disappointed.

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I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected...

Dealer Replied: Hi Lindsay, we regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected...

Dealer Replied: Hi Lindsay, we regret to hear that your experience with us was not a more positive one. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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My recent purchase of a 2025 GLE 450 has been a thoroughly positive experience. The vehicle itself meets and exceeds expectations in terms of its luxury features and performance capabilities. I would particularly like to commend the exceptional service provided by Jack Poidomani, who went above and...

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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BEWARE BEWARE!!!! STAY AWAY FROM MERCEDES BEZN OF NAPERVILLE RUNNING A SCAM ON CUSTOMERS!!!!!!!! WENT IN FOR OIL CHANGE And was charged $1900 for an oil change and a $50,000 mile turn up and other work done on my car without my approval. Was told by manager that customers usually don’t come in just...

Dealer Replied: Hi Raul, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Naperville take our reviews very seriously. Please call our General Manager at (630) 537-0312 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer

Dealer Replied: Hello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

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Staff attentive to meet my deal. I never felt like I?m push to make a an offer. Took time for me to make my decision.

Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Excellent purchase experience at Mercedes Benz of Naperville! Good experience from initial contact to showroom visit, test drive, demonstration of car?s features and purchase.

Dealer Replied: Hi Cathlin, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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Hello I recently purchased a MB CLE 53 virtually from MB Naperville. I had never purchased a car w/o being present and I can say that the MB Naperville team made the process seamless and straightforward. My main sales contact Ron Genot was extremely helpful and his ongoing communication and updates...

Dealer Replied: Hello Martin, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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My sale rep Thomas D was very helpful and it was a very good experience.

Dealer Replied: Hello Nelson, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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My sales rep Sean P was very helpful and thoughtful. I live in Florida so having a team to help was great . Thank you Sean great job . The others like Tim and sales manager also helpful. Great doing business from afar. Thank you

Dealer Replied: Hello Kimber, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

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I’ve been going to Mercedes Benz of Naperville for some time with my previous lease being over a year ago. A few days ago I returned to look for some more cars and sales representative Nick provided the most pathetic service I’ve ever encountered. He was firstly extremely mad that I wasn’t...

Dealer Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (630) 537-0312 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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Average dealership. Not the experience we expected from Mercedes Benz. The representative Fahim needs a lot of training on talking to customers.

Response from the owner Replied: Hi Shivank, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0312 to discuss what we can do to help.

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Eye candy everytime I visit this dealership Been looking for a car and found one at this dealership Process was enjoyable and comfortable Thank you

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Kenneth! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Eye candy everytime I visit this dealership Been looking for a car and found one at this dealership Process was enjoyable and comfortable Thank you

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Kenneth! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!

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Mercedes-Benz Naperville is a 10 every time.Annia Ma is one of those exceptional sales professionals that does what she says she's going to do, works with you until you are 100% satisfied, shares a positive can-do attitude every time and makes the process of buying a car easy and smooth!! High...

Response from the owner Replied: Hi Neil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I do not recommend this place because they are very disrespectful to customers and their prices are inflated and this is true 👎🏼

Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0312 to discuss what we can do to help.

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Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!

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Excellent service department, Mike, Frank and Kevin are always pleasure to deal with, they helped us with our EQE and EQS

Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Response from the owner Replied: Thank you for taking the time to rate us. It is discouraging to see that you had anything less than a five-star customer experience here at Mercedes-Benz of Naperville. Please contact us at (630) 537-0312 at your convenience so that we can understand the details of your situation and attempt to turn your customer experience into a positive one. We look forward to speaking with you.

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The advisor was friendly, polite and professional. He communicated the status of the car when available.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I want to share my experience with this Mercedes-Benz dealership. It may seem like a simple situation to some, but the help we received meant a lot to us.We didn’t purchase our car from this dealership, but we encountered an issue: the previous owner hadn’t logged out of the app, and we couldn’t...

Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

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I submitted an inquiry and was very specific about the model of car that I wanted and color and specifically asked if they had one without the wood trim. They told me they did when they didn't to bring me into the dealership. They wasted my time and I don't feel bad for sharing very direct and...

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Great experience, got a better deal that I had hoped for as well as a smooth and fast purchasing process.

Response from the owner Replied: Hello Melody, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Naperville. The team and I love to see such great feedback! All the best to you!

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Nick and the service department team were awesome! They managed to get me in and out within a day all the while saving me money. Thanks you guys!

Response from the owner Replied: Hi Jairo, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Jim and Josh did an outstanding job helping us at this dealership. We were in and out in under two hours. This is what a car buying experience should be!

Response from the owner Replied: Hello Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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They nickel and dime you to death! Service department told me their loaners have an iPass for tolls, and then they charged me the full online price for the tolls instead of the iPass price. The parts department also wanted over double the price of a trunk mat than it is online through Mercedes. Of...

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I looked into selling my 2023 Mazda to AutoNation. When I submitted my information to sell, I was directed to the nearest location, MB-Naperville. After submitting my information, a "Joseph" called me from MB and said I would need to come in so they can assess the vehicle - which was expected. I...

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The service advisors are unwelcoming and all about the money. I get my CLA serviced between two different dealers. I went in today at the Naperville location for a basic oil change. They wanted to charge me $300 for a basic oil change. I said I just paid $150 for my last oil change. The only valid...

Dealer Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0312 -- we hope to hear from you soon.

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The service advisors are unwelcoming and all about the money. I get my CLA serviced between two different dealers. I went in today at the Naperville location for a basic oil change. They wanted to charge me $300 for a basic oil change. I said I just paid $150 for my last oil change. The only valid...

Dealer Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0312 -- we hope to hear from you soon.

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The service advisors are unwelcoming and all about the money. I get my CLA serviced between two different dealers. I went in today at the Naperville location for a basic oil change. They wanted to charge me $300. I said I just paid $150 for my last oil change. The only valid explanation was that...

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Kevin took care of me quickly. The others sort of ignored me waiting in the service lane. Thanks Kevin for being committed to quality and efficient customer service.

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I bought plenty of cars and I have to say this was actually one of the smoothest and best experiences buying a vehicle ever. Sean took take of EVERYTHING. If You are going to this Location which I highly recommend ask for SEAN. He made everything easy, fast and efficient. Such an amazing Person....

Response from the owner Replied: Hi Christi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Excellent service and honest staff.

Response from the owner Replied: Hi Shajiuddin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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I am pleased with how my experience here went, I know I am not an ideal modern car dealer customer as i don't ever get packages, or extra warranties, I come prepared with trade-in estimates (from multiple sources) and I do my own financing. Yet I never felt that here with Jim Bloom. He treated me...

Response from the owner Replied: Hi Michael, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Naperville. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!

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I came at my scheduled time and waited almost 40 minutes the car wasn’t pulled around . No one likes being in a dealership long times..especially when you’re a tier 1 buyer..the process is relatively quick like a hour or two…. I also did not like that Jim partner gave me dap instead of introducing...

Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0312 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!

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Went to get my sun roof glass fixed after it broke in a car wash , they fixed it and I got it back the next day very good work no leaks or anything looks brand new

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