Cars.com Review
- January 25, 2022
Your customer service is great, Gary Garafalo is the best, Ill always be back. Gary makes everything so easy youll always want to deal with him.
Dealer Replied: Hi Tolulope, Thank you for taking the time to leave this review for us! We appreciate your feedback and are thrilled to hear that you always have such wonderful experiences at our store. Gary is a great member of our team, he'll definitely continue to take care of you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- January 25, 2022
My experience at Viti Mercedes was superb. Barry, my sales associate was knowledgeable, professional and guided me through the process. I would not hesitate to recommend Viti to my friends and colleagues if they're in the market for another automobile.
Viti Mercedes-Benz Replied: Hi ryward, Congratulations on your new vehicle! We're thrilled to hear that you had such a pleasant and seamless purchasing experience with Brad Barry and the rest of our sales team. We appreciate your future recommendations, as well! Thank you for giving us a chance. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
DealerRater Review
- January 25, 2022
Always great service. The staff is always accommodating and professional. If you need to wait while service is provided, the facility is very welcoming and comfortable. Would highly recommend.
Viti Mercedes-Benz Replied: Hi gad, Thank you for the amazing review! We appreciate your feedback and are very glad to hear that you've had another great experience at our store! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- January 24, 2022
Awesome dealership located on a quiet road in Tiverton, RI. This location is only 15 minutes or so from my home and I always love visiting. I have always received very professional service and great courtesy as part of the Viti Advantage; ask for Danny Martinez, he's an awesome rep. and is always...
Response from the owner Replied: Hi Seth,Wow, thank you for taking the time to leave such and incredible and detailed review for us! We sincerely appreciate your feedback and are so glad to hear that you always have such wonderful experiences with Danny and the rest of our service team. Thank you for sharing that advice, as well! It is sound and sure to help a fellow Benz owner in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again!
Google Review
- January 21, 2022
I can't say enough about the quality of the service at Viti Mercedes. My Sprinter had a couple of open recall campaigns and some general maintenance and they sent a team to meet me at the Steamship Ferry in Hyannis to pick up my van. They arrived within a half hour of my driving off the boat, and...
Response from the owner Replied: Hi Dave,Thank you for taking the time to leave this amazing review for us! We're so glad to hear that you had such a wonderful experience servicing your vehicle with our team. We're also thrilled that the pick up and drop off went seamlessly! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 21, 2022
Big month at Viti. Took delivery of a new vehicle, purchased another vehicle coming off lease and had service work done on a third vehicle. As you might imagine I was required to deal with many departments within the dealership. In all cases service and professionalism continued to exceed my...
Dealer Replied: Hi Frank, Wow, thank you for the incredible review! We are so glad to hear that you had such an amazing experience with our store, even if it was a busy one! Thank you for choosing us for all of your servicing needs for all these years, as well! We always strive to provide the best experience with each visit and are very glad to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 20, 2022
My experience with Viti was just as expected! I was welcomed at their Reception area when I arrived by the service door opening upon my arrival. I was then greeted and connected with Phil who listened to all my concerns and graciously pointed the way to my loaner car and got me on my way quickly. My...
Dealer Replied: Hi Richard, Wow, thank you for this incredible review! We are thrilled to hear that you had such a memorable first experience at our store with Phil and the rest of our service team. Thank you for giving us a chance! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- January 19, 2022
First experience with Viti Volvo for service. I have owned many cars and have used many car dealerships for service. This was, by far, the best experience Ive had. Greg was amazing with communication and my car came back cleaner than it went in. The car loaner program sets Viti apart from the...
Response from the owner Replied: Hi Jennifer,Thank you for taking the time to leave this wonderful feedback for us! We sincerely appreciate it and are very glad to hear that Greg and the rest of our service team were able to provide such a great experience for you! We're also thrilled that you were able to take advantage of our loaner fleet program. Thank you for giving us a chance! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 19, 2022
Always the best service at Viti. Phil was very responsive. My car came back as clean as when I bought it! They picked up my car and gave me a loaner as promised.
Dealer Replied: Hi Cathy, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great servicing experience with Phil and the rest of our service team. We're also thrilled that you were able to take advantage of our loaner fleet! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- January 15, 2022
My experience with Viti was just as I expected. As soon I arrived I was very welcome at reception area provided by Russell Machado who listened to all my concern. He paid extra attention and delivered my car as promised. He returned my car washed, cleaned in and out. Tony Medina
Viti Mercedes-Benz Replied: Hi Tony, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you had such a wonderful experience servicing your vehicle with Russ and the rest of our service team. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- January 14, 2022
Best customer care, from sales to service. We will be hard pressed to purchase a vehicle anywhere else moving forward. Thank you!
Response from the owner Replied: Hi Jessica,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you always such great experiences with our sales and service departments. Thank you for choosing us for all of your servicing needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!
DealerRater Review
- January 13, 2022
Viti continues to be the best service experience in the entire Northeast! The tenured staff is unmatched especially Russs Machado !! Thank you
Viti Mercedes-Benz Replied: Hi Joe, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had such a wonderful experience with Russ! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- January 12, 2022
I always go to VIti Mercedes they are the best! they take care of my cars to beyond my satisfaction. Danny Blinn is my service advisor whom is a wonderful individual to deal with as well as my mechanic Jay Lapierre, he always make sure everything is done to a five star perfection ! I wouldnt go...
Response from the owner Replied: Hi Lawrence,Thank you for taking the time to leave this incredible review for us! We are so glad to hear that you've had such great experiences working with Phil! We also want to thank you for choosing us for all of your Mercedes-Benz needs, whether it is sales or service. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- January 12, 2022
Response from the owner Replied: Hi John,We apologize that you feel as though your recent visit with us wasn't up to standard. However, with no feedback we are not able to try and make things right. If you would like to discuss it with someone, please feel free to reach out to rachel@viti.com and she will get you in touch with the right person.
Google Review
- January 10, 2022
Last week I worked with both Phil in service and Jon Lehane in sales. Both experiences were great. I have been working with Viti for many years and always have been treated well. Viti will always be my first choice for Mercedes sales & service.
Response from the owner Replied: Hi Ronnie,Thank you for taking the time to leave this amazing review for us! We're so glad to hear that Phil and Jon were able to provide such wonderful experiences for you when you visited our store. Thank you for always choosing us, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We are here whenever you need us.
Cars.com Review
- January 07, 2022
Always great device. Have been a satisfied customer for many years. Cant think of a better place to buy a car. Thanks for everything. Ttyl
Dealer Replied: Hi Greg, Apologies for the late response! But we're so glad to hear that you had another great experience with our team. Thank you for choosing us for all of these years! As always, if you ever have any other questions or concerns please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- January 07, 2022
Service staff is always helpful, professional and knowledgeable. Maintenance and service work performed is reliable and meets the highest standards.
Response from the owner Replied: Hi Paul,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great experiences with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 04, 2022
had service and reconditioning on my 5 year old GLC. Came back as nice as when I bought it! Sue and the team are always very accommodating and a pleasure to work with!
Dealer Replied: Hi Steve, Thank you for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are very glad to hear that you had such a great experience servicing and reconditioning your vehicle with us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 01, 2022
Well worth the drive from Warwick. Bud Cartin, the service advisor who handled my most recent service was courteous, prompt and informative. They made sure a replacement tire was available prior to my arrival in case the leak could not be repaired. After a short wait I was informed a new tire had ...
Dealer Replied: Hi David, Thank you for taking the time to leave this amazing review for us! We're so glad to hear that Bud and the rest of our service team were able to provide such a smooth service for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- December 30, 2021
With the recent departure of Danny Blinn, I had some concerns about a replacement. These were unwarranted as Danny Martinez was caring and understanding and professional in all respects. Bob Nickerson
Dealer Replied: Hi Bob, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that Danny was able to provide a wonderful and professional service for you. As always, if you ever have any outstanding questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- December 29, 2021
I always have a great experience with Viti. They come get my car and bring it for service leaving a loaner. This time the battery died and they sent a mobile unit out to replace it the same day. I am so appreciative! The mechanic was great and very personable and Danny who set things up is always...
Dealer Replied: Hi Cathy, Thank you so much for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are very glad to hear that our team was able to provide such a pleasant servicing experience for you again! As always, if you ever have any outstanding questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- December 27, 2021
Danny Martinez is the best service manager of all times! Had some warranty work done on my sprinter van with a warranty that wasn't Mercedes Benz official. He treated me with the up most respect and handled my job like I was a long time customer! He was honest with me and there were no hidden...
Response from the owner Replied: Hi Timothy,Wow, thank you so much for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Danny and the rest of our service team were able to provide such a wonderful and memorable first experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 25, 2021
Service department is excellent. Had a leak in my brake line and lost my brakes. Luck would have it I was close to home when this happened. One call and car was picked up, lines replaced and delivered back to me earlier than expected. Thank you Ray and the service team. You made it easy and just...
Response from the owner Replied: Hi David,We're so glad to hear that you were able to get what was surely a stressful situation resolved so quickly with our service team! We hope that you had a great holiday and thank you for giving us a call. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 23, 2021
Viti has the best service of any car dealer I know of - hands down!
Response from the owner Replied: Hi Brian,Thank you for taking the time to leave this great review for us! We sincerely appreciate your feedback and thank you for choosing us for your servicing needs for so long! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- December 22, 2021
Im new to both the brand and the Viti dealership so when an issue came up with my car I was feeling uneasy about the situation. I called and spoke to Dan, then Tony to make an appointment to get it taken care of. They couldnt be more reassuring in saying that they would take care of it and that the...
Response from the owner Replied: Hi F Gamby,Wow, thank you for the amazing review! We sincerely appreciate your feedback and are very glad to hear that Tony, Dan, and the rest of our service team were able to provide such a great first servicing experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future and hope to continue exceeding your expectations!
Google Review
- December 17, 2021
My experience with sales and purchasing my new Mercedes was great. However, I am extremely dissatisfied with their service. I had high hopes for Viti and I wont be going back there after tomorrow. The first and only appointment I made was for the service member to pick up my vehicle and complete the...
Response from the owner Replied: Hi Taryn,We apologize for the inconvenience you recently experienced with our team. Unfortunately, at the moment we are severely understaffed due to the uptick in Covid cases. We assure you this is not how we normally operate, and hope we will have recoveries from this soon so we can go back to servicing our clients the way they deserve. Regardless, we appreciate your feedback, and if you ever have any other questions or concerns please feel free to give us a call at any time.
DealerRater Review
- December 03, 2021
My experience with Viti was just as expected! I was welcomed at their Reception area when I arrived by the service door opening upon my arrival. I was then greeted and connected with Ray, who listened to all my concerns and graciously pointed the way to the comfortable customer waiting area. My car...
SLH Replied: Part of owning a Mercedes is always knowing you will receive wonderful service at VITI. I live on the Cape and am so lucky VITI in Tiverton RI is so easy to access. Thanks again Ray for getting me in for service so quickly when I needed help! So grateful to all. Happy Holidays! SLH
Cars.com Review
- December 02, 2021
Terrific, friendly service. Never an issue and always with a smile. Had to have my car towed and then returned. All with no hassle to me . Highly recommend.
Dealer Replied: Hi Martin, Thank you for leaving this amazing feedback for us! We appreciate it very much and are thrilled to hear that you always have such great servicing experiences with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Cars.com Review
- December 02, 2021
We have never had anything but the best treatment here at Viti. All of the staff are very friendly and helpful. The service is top notch.
Dealer Replied: Hi Debbie, Thank you for the great review! We are very happy to hear that you always receive such wonderful treatment when visiting our store. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 01, 2021
Extremely professional Danny Martinez is an asset to your Company. Also, the gentleman who arrived to return my car was as well. I refer and will be doing business with no other Dealership again. We own a tree company and own 19 vehicles and have dealt with various service centers. Yours has...
Response from the owner Replied: Hi Monique,Thank you for taking the time to leave the time to leave this amazing review for us! We greatly appreciate this incredible feedback and are very happy to hear that Danny and the rest of our service team were able to take such great care of you. Thank you for giving us a chance! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 24, 2021
I ALWAYS have a pleasant experience when I bring my vehicle in to be serviced. What I truly appreciate from Bud Cartin and his service staff is being notified if my vehicle is in need of something that is not part of my mileage maintenance. There are never any hidden surprises with them. Also, the...
Response from the owner Replied: Hi Alanna,Apologies for the late response! However we still wanted to thank you for taking the time to leave this amazing feedback for us. We're thrilled to hear that Bud and the rest of our service team are always able to take care of you when your vehicle needs servicing! We're also very glad that you're able to take advantage of our loaner services. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- November 23, 2021
Always great service at Viti! Today I needed my headlights replaced ahead of holiday travel plans. My service advisor got me in immediately and fixed the lights while I waited. Customer service at its best!
Dealer Replied: Hi JO, Thank you for the great review! We're thrilled to hear that your service advisor was able to get you in and have those headlights replace so easily. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope you had a great holiday!
DealerRater Review
- November 20, 2021
Wonderful service -- great loaner program. Service done when promised - paid extra attention to my individual issues. Clear communitcation.
Viti Mercedes-Benz Replied: Hi Shipshape, Thank you for the great review! We're very glad to hear that Sue and the rest of our service team were able to make your servicing experience a great one. If you ever have any outstanding questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- November 20, 2021
Always great service in all aspects. From courtesy vehicle driver to customer service to service manager, all very professional and personable. I highly recommend Viti.
Dealer Replied: Hi Stephen, Apologies for the late response! However we still wanted to thank you for taking the time to leave this wonderful review for us. We're very glad to hear that you had another great experience servicing your vehicle with our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 13, 2021
We recently had our 2018 C300 MB vehicle serviced for a minor problem. As we are newbies to the Viti dealership, we didnt know what to expect. Our experience has been Outstanding.From purchasing the vehicle with Angelo, to the Finance gentleman, to Russell in Servicing and the friendly pickup...
Response from the owner Replied: Hi Lucia,Thank you for taking the time to leave this amazing review for us! We're extremely happy to hear that both your purchasing and servicing experiences as new Viti customers have exceeded expectations. We always strive to provide the best service possible in each department and we're thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- November 12, 2021
Doug Eccelston in service is the best! And our experience with Brad Barry was exceptional!
Viti Mercedes-Benz Replied: Hi debradisegna, Thank you for the amazing review! We greatly appreciate your feedback and are very glad to hear that you had wonderful purchasing and servicing experiences with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- November 10, 2021
Viti by far is the greatest dealership I have ever done business with. They are courteous, prompt, skilled and efficient! There is no other Mercedes dealership from which I rather buy a vehicle and have it serviced!
Dealer Replied: Hi Rap, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great purchasing and servicing experiences with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Yelp Review
- November 09, 2021
Viti Mercedes and Volvo are THE best dealerships for these two brands in the tri-state area and probably beyond. Their staff are the kindest people, extremely accommodating and overall just the best. Brian at the Mercedes dealership is the best salesperson I've ever worked with in my life. I highly...
Bill A. Replied: Hi Jessica,Thank you for the amazing review! We greatly appreciate your feedback and are thrilled to hear you had such a great purchasing experience with Brian and the rest of our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 07, 2021
From the sales manager (Joanne) to the Salesman ( Brad). Both were extremely patient and helpful in walking me through the steps in ordering a new Mercedes. Both were very knowledgeable and helpful. Hope this kind of service continues. I will update this review when my car arrives. timbo
Response from the owner Replied: Hi timbo,We're so glad to hear that you had such a great experience with Joanne and Brad! Congratulations on your new vehicle! If you ever have any other questions or concerns, feel free to give us a call at any time. We hope to have the opportunity to service you again in the future.
Google Review
- November 01, 2021
I want to sent a huge thank you to Angelo and Aaron for helping my husband and I get this beautiful car. The process was so easy and painless. Very professional and courteous to us the whole way thought the process.We both took the car for a test drive. Had no issues at all. They both answered all...
Response from the owner Replied: Hi Nicole,That's amazing! Thank you for taking the time to leave this incredibly detailed review for us! We greatly appreciate your feedback and are thrilled to hear that Angelo and Aaron were able to make your purchasing experience seamless and provide the best service possible. Congratulations on your new vehicle, as well! We're very happy that you're enjoying it. If you ever have any other questions or concerns, please feel free to give us a call at any time. We're here whenever you need us!
DealerRater Review
- October 30, 2021
vehicle in for "A Service" and State Inspection. Service rep, Dan Blinn/ also worked with Dan M. Excellent per usual all around. Quick check-in, loaner ready and Dan M contacted me and explained the recommended service to be provided.
Viti Mercedes-Benz Replied: Hi svlynch0520, Thank you for taking the time to leave this great feedback for us! We're very glad to hear that our service team was able to provide a wonderful service experience for you during your recent visit. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 27, 2021
Response from the owner Replied: Hi Holly,Thank you for taking the time to leave this amazing feedback for us! We're very glad to hear that your purchasing experience with Jon and the rest of our sales team was a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, we hope you enjoy it to the fullest!
Cars.com Review
- October 27, 2021
Working with Viti Mercedes and Jon Lehane in particular was a real pleasure. He was attentive, kind, friendly, knowledgeable and helpful! He made the buying experience easy and less stressful.
Dealer Replied: Hi hspring, Thank you again for taking the time to leave this amazing feedback for us! We're very glad to hear that your purchasing experience with Jon and the rest of our sales team was a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, we hope you enjoy it to the fullest!
DealerRater Review
- October 27, 2021
Fantastic service, attention and attitude. Working with Jon Lehane was a delight and a pleasure.
Viti Mercedes-Benz Replied: Hi holly.s.spring, Thank you for taking the time to leave this amazing feedback for us! We're very glad to hear that your purchasing experience with Jon and the rest of our sales team was a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, we hope you enjoy it to the fullest!
Google Review
- October 26, 2021
Ive never felt more ripped off and disgusted by what happened to us here at this Mercedes dealership. We brought our sprinter van to them with a recurring engine light problem that we knew was associated with sensors that are tied to the exhaust system. Traveling across the country, we basically...
Response from the owner Replied: Hello Mr. Read,We apologize that you feel this way about your recent service appointment. However, after looking into the details it appears that our service team was following the correct steps to properly diagnose, repair and service your vehicle.As discussed with you directly, we do not make undiagnosed repairs on any vehicle that comes into our service department. This is specifically relevant when you are asking us to service a 2008 Dodge Sprinter Van with over 125,000 miles on the odometer. Additionally, this vehicle has never been serviced here before, but it apparently has been serviced by multiple other service stations in an effort to correct the same issue(s). Its unfortunate that you felt the need to bring this to a public forum when everything was discussed with you prior to us making any repairs. We also hope you understand that we do not create the service packages ourselves. We are simply following the guidelines set by the manufacturer for all certified Mercedes-Benz franchise dealers.We hope this explanation further eliminates any confusion or misconceptions about the way your service was handled by our team. We truly wish you good luck with the vehicle moving forward and hope you made it home safely to Wyoming.
Google Review
- October 26, 2021
Response from the owner Replied: Hi Stephanie,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had another wonderful experience with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We appreciate your business and look forward to servicing you again in the future!
Google Review
- October 26, 2021
Response from the owner Replied: Hi Derek,Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are very glad to hear that you had a great experience at our store. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- October 23, 2021
I recommended everyone who drive mercedes to Viti. They always do what they promised. I was very satisfied from my last visit ti Viti. They took care my Mercedes very well and cleaned it in and out. I was very impressed when I went to pick up my car
Dealer Replied: Hi Tony, Thank you so much for leaving this incredible review for us! We're very glad to hear that our service team was able to provide the best service possible and take great care of your vehicle while it was here. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- October 23, 2021
Viti has the most professional and knowledgeable people in the business...far outshine other MB dealership when it comes customer service and keeping the vehicle in tip top condition. Bob
Viti Mercedes-Benz Replied: Hi Bob, Wow, thank you for the amazing feedback! We're honored that you think so highly of our team and are very glad to hear that they're always able to follow through. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- October 23, 2021
Service at Viti Marcedes is beyond compare . Our service manager is very efficient providing us with a loaner car and getting our car serviced and returned to us all washed and cleaned and tip top condition . We are very happy to recommend Viti
Viti Mercedes-Benz Replied: Hi Nila, Thank you for the amazing review! We greatly appreciate your feedback and are thrilled to hear that you had such a great experience servicing your vehicle with Dan and the rest of our service team. We're also very happy to know that you were able to take advantage of our loaner vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 21, 2021
Outstanding Service! I am so happy with my experience every time I need to bring my car for my services. Joanne Lake , Manager and Danny Martinez , My service specialist are among two extraordinary people I admire for the empathy and personalized care they provide! Danny Martinez is excellent in...
Response from the owner Replied: Hi Nicole,Apologies for the late response! We still wanted to thank you for taking the time to leave this great feedback about your recent service with us. Please feel free to give us a call at any time if you ever have any other questions or concerns, we are here for you and happy to help to the best of our ability any time!
DealerRater Review
- October 18, 2021
BEST MERCEDES BENZ DEALER IN ri AND HAS BEEN FOR YEARS. DOUG ECCLESTON ALWAYS LISTENS WELL AND WORK ALWAYS EXCELLENT. HAVE NEVER HAD A BAD FEELING ABOUT THEIR EXCELLENT WORK AND CARE FOR THE CUSTOMER..
Viti Mercedes-Benz Replied: Hi RONBOSS, Thank you for this amazing review! Doug is a great member of our service team and we are happy to hear that he always provides the best service possible for you and your vehicle. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- October 17, 2021
Outstanding Service! I am so happy with my experience every time I need to bring my car for my services. Joanne Lake , Manager and Danny Martinez , My service specialist are among two extraordinary people I admire for the empathy and personalized care they provide! Danny Martinez is excellent in...
Viti Mercedes-Benz Replied: Hi Nicole, Thank you so much for this incredible feedback! We greatly appreciate it and are very glad to hear that Joanne and Danny are always able to take care of you and your vehicle whenever you come in for a visit. Thank you for choosing us! You will always have a home for your vehicle here. If you ever have any questions or concerns, please feel free to call us at any time. We will be here whenever you're ready for another service or a new vehicle!
Cars.com Review
- October 17, 2021
Outstanding Service! I am so happy with my experience every time I need to bring my car for my services. Joanne Lake , Manager and Danny Martinez , My service specialist are among two extraordinary people I admire for the empathy and personalized care they provide! Danny Martinez is excellent in...
Dealer Replied: Hi Nicole, Thank you so much for this incredible feedback! We greatly appreciate it and are very glad to hear that Joanne and Danny are always able to take care of you and your vehicle whenever you come in for a visit. Thank you for choosing us! You will always have a home for your vehicle here. If you ever have any questions or concerns, please feel free to call us at any time. We will be here whenever you're ready for another service or a new vehicle!
DealerRater Review
- October 16, 2021
Viti is an exceptional dealership. I came to Viti from PA to purchase a MB E400 Cabriolet (W213). From the sales staff to the financial, their professional posture and service was unsurpassed. Brad Barry was punctual, follow through, and paid attention to all the small details. The same for the...
Viti Mercedes-Benz Replied: Hi A / PA, Wow, thank you very much for sharing all of this with us! We're absolutely thrilled to hear that your car buying experience went so well from beginning to end. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We are here if you need us!
DealerRater Review
- October 15, 2021
Great Service always. Doug the service writer is great, he really listens to what the customer says and gets things done. Had great luck for many years with Viti.
Viti Mercedes-Benz Replied: Hi AMG, Thank you for this amazing review! We're very glad to hear that you had another great experience with Doug and the rest of our service team. Thank you for choosing us for all of these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Yelp Review
- October 15, 2021
I was driving my NYC mercedes when the tire lights came on. We called Viti's cold, asked for assistance. Even though the service department was completely jammed, somehow Viti's fit us in and fixed us right up! This, even though they know we are unlikely to purchase. I wish I could go back to Viti....
Bill A. Replied: Hi Gail,We're so glad to hear that you had such a great experience with us! Thank you for giving us a chance, we're also very relieved that the issue was resolved and you made it home safely! We hope you enjoy your weekend, and if you're ever in the area and need us again, please feel free to call us at any time!
Cars.com Review
- October 15, 2021
Very professional and friendly, great service. Helpful staff, pickup and drop off of my vehicle made for an excellent experience. Good stuff, thank you Viti.
Dealer Replied: Hi MW, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience with our service team and our pick up and delivery services. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 14, 2021
I visited Viti for service and parts on a car I purchased. They help me every step of the way with the different parts and service that I needed on the car. Three different people at the dealership help me out in different areas. I want to express my thanks for the professionalism and excellent...
Response from the owner Replied: Hi Louis,Wow, thank you for the amazing review! We are thrilled to hear that each person you spoke to at our store was able to assist and make sure everything was taken care of for you! If you ever have any further questions or concerns, please feel free to give us a call at any time. We'll be here whenever you need us!
DealerRater Review
- October 13, 2021
Worked with Ray Machado our Service Advisor. Great vehicle service and excellent customer service. You won't be disappointed at Viti!
Viti Mercedes-Benz Replied: Hi Jack J, Thank you for the incredible review! We are so glad to hear you had such a wonderful experience servicing your vehicle with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- October 13, 2021
Great Service. The pickup, loaner car & delivery have been very helpful. Everyone is pleasant and helpful. Danny Martinez has been wonderful to work with. Very responsive. I appreciate that the vehicle is cleaned when serviced.
Dealer Replied: Hi Pat, Thank you for the amazing review! We are very glad to hear that you had a great service with Danny and the rest of our team and were able to take advantage of our pick up and delivery service. We greatly appreciate your feedback, and if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- October 12, 2021
They changed my tire with a new tire. The old tire had a screw on the edge of the tires and was not repairable. They did a good job and cleaned the car.
Dealer Replied: Hi Craig, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear that you had a great experience getting your tire replaced with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- October 11, 2021
They pick up and deliver my car and provide a loaner car. Very competent and accommodating. Much better experience than ant other dealership. Highly recommend.
Dealer Replied: Hi Luna, Thank you for the 5-star review! We greatly appreciate your feedback and are very glad to hear that Bud and the rest of our service team were able to provide a wonderful experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- October 07, 2021
Good people to do business with. Sue McDermott is great as a service advisor and the delivery drivers do a great on time delivery and pick up service.
Dealer Replied: Hi Mike, Thank you for the incredible review! We greatly appreciate your feedback and are very glad to hear you had a great experience with Sue and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- October 01, 2021
From my first experience purchasing the vehicle from Angelo Gutierrez to my first experience with Dan in the service dept., every contact has been a 10, including the valet driver who picked up my vehicle to valet driver who delivered it back the next day. Top notch service!
Dealer Replied: Hi Elizabeth, It was great talking with you today! Thank you again for the great feedback, we appreciate it and are very happy to hear that you felt your experience was a 10 all across the board! Again, if you ever have any other questions or concerns, please feel free to give us a call any time. We look forward to servicing you again in the future!
DealerRater Review
- October 01, 2021
Great service. Looks after my E-350 yearly. Great people and dealer. Car came back looking like new.
Viti Mercedes-Benz Replied: Hi apcabral915, Thank you for the amazing review! We greatly appreciate your feedback and are very happy to hear that you had another good yearly visit with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again next year!
Cars.com Review
- September 30, 2021
Most important listened to my concern...sorted it out and kept us in the loop while being repaired..Doug is a go to service manager Thanks a bunch
Dealer Replied: Hi Anonymous, Thank you for the great review! We're very happy to hear that you had such a great experience with Doug and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- September 25, 2021
courteous, efficient and extremely neat. No super long wait for service. Nice Loaner provided. I would highly recommend.
Viti Mercedes-Benz Replied: Hi Karenhort, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are thrilled to hear that you had a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 24, 2021
Response from the owner Replied: Hi Rhett,Thank you for the great review! We appreciate your feedback and are thrilled to know that you had a memorable experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 23, 2021
Had service performed on our sprinter van recently. The on-site service was excellent. Once the van was home, the battery came up dead just a couple days after it had just tested ok. Called Viti. The service rep had the tech whod actually worked on the van on the phone to discuss the issue...
Response from the owner Replied: Hi James,We're so happy to hear that you had such a memorable experience with our service team! Thank you for taking the time to leave this review for us, we greatly appreciate it. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 23, 2021
Response from the owner Replied: Hi Susan,Wow, thank you for the amazing review! We're so happy to hear that you had such a great experience servicing your vehicle with our team. We greatly appreciate your feedback as well, thank you for taking the time to leave this review for us! If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- September 23, 2021
Made the car buying experience easy and took care of all the details will go back again
Viti Mercedes-Benz Replied: Hi plapointe, Thank you for the amazing review! We greatly appreciate your feedback and are very happy to hear that Angelo was able to make your purchasing experience a smooth one. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- September 23, 2021
Even though I bought my Mercedes in FL Viti is always accommodating and provides a loaner car if needed !Always use them for service even if I lease my vehicle elsewhere.
Dealer Replied: Hello Terry, Thank you for leaving this amazing feedback for us! We greatly appreciate you taking the time to do so and are thrilled to hear that you always have such wonderful experiences when servicing your vehicle with us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
DealerRater Review
- September 21, 2021
Quick, courteous services! Very respectful and responsible. Will be returning for any other service or purchase.
Viti Mercedes-Benz Replied: Hi karen_fossile, We're so glad to hear that you had a great experience servicing your vehicle with Ray and the rest of our service team! Thank you for taking the time to reach out and leave this amazing feedback for us, we greatly appreciate it. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future, whether it's for service or another purchase!
Cars.com Review
- September 17, 2021
Great service, attention to detail, and my sales experience with Jon was first-rate! Your service center is also outstanding -- thanks for making my customer experience so great!
Dealer Replied: Hi Gerry, Thank you for taking the time to leave this amazing feedback for us! We greatly appreciate it and are very glad to hear that you had such a wonderful purchasing experience with Jon. Congratulations on your purchase! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
DealerRater Review
- September 14, 2021
Dealership is so good, I bought a second Mercedes and now own two simultaneously. John Lehane is always going above and beyond the role of a salesman. Ill be back!
Viti Mercedes-Benz Replied: Hi Paul, We're so happy to hear that you had such a great purchasing experience with Jon! Congratulations on your two new vehicles! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- September 12, 2021
I have both purchased from & serviced my car here. I value working with a team that I know I can trust. Working with Danny B on the service of my car has been a true pleasure (especially when those things are not usually pleasant). I travel from Boston to Tiverton passing a few other dealers that I...
Dealer Replied: Hello AlwaysBiking, Thank you for leaving this amazing feedback! We're thrilled to hear that you had such great purchasing and servicing experiences at our store. Boston to Tiverton isn't a quick trip, we're very grateful that you chose us for your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 09, 2021
Response from the owner Replied: Hi Aly,Thank you for leaving this amazing review for us! We greatly appreciate you taking the time to do so and are thrilled to hear that you had such a wonderful experience servicing your vehicle with Danny and the rest of our service team. Thank you for giving us a chance, we look forward to continue providing first class service to you in the future!
DealerRater Review
- September 08, 2021
Couldn't have been any better! From placing the order until the car was delivered everything was perfect. Just like the last time I bought a car from them. Thank you, Will and Greg!
Viti Mercedes-Benz Replied: Hi GeorgeJ, Congratulations on your new vehicle! We're thrilled to hear that you had such a great purchasing experience with Will, Greg, and the rest of our sales team. We hope you're enjoying yourself and thank you for choosing us again. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- September 04, 2021
Always prompt service and friendly technicians. Danny is the best! Excellent and thorough service, every time. I would highly recommend a purchase at Viti and one of the reasons is their service department.
Dealer Replied: Hi Cathy, We're so glad to hear that you had a great servicing experience with Danny and the rest of our team! Thank you for taking the time to leave this great feedback for us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
DealerRater Review
- September 01, 2021
Viti is really amazing. They fit me in because I had a low tire, and I did not call ahead of time, as I happened to be in the area. They delivered the car to my home a few days later as also there were other issues, like a fan that was blowing too loud. They replaced the tire and the fan and the...
Viti Mercedes-Benz Replied: Hi tanzicarty, Wow, thank you for this amazing feedback! We are so, so happy to hear that you had such a memorable experience having your car serviced with Russ and the rest of our service team. We absolutely do have great people working with us! If you ever have any questions or concerns, please feel free to give us a call at any time. We'll be here whenever you need us!
DealerRater Review
- September 01, 2021
Viti by far is the greatest Mercedes dealership in RI, New England and the USA for that matter! Bud Cartin and his staff are phenomenal
Viti Mercedes-Benz Replied: Hi rap, Thank you for reaching out and leaving this amazing feedback for us! We greatly appreciate it and are very glad to hear that you've had such a wonderful experience at our store! Thank you for such a high compliment, we are very grateful. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 31, 2021
Response from the owner Replied: Hi Phil,Thank you so much for always choosing us and for leaving this great review! We appreciate your feedback and are thrilled to hear that you had another great experience with our servicing team. As always, if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again for many more years to come!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Elliot,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- August 26, 2021
The team at Viti are always professional and courteous to work with!! Come highly recommended.
Viti Mercedes-Benz Replied: Hi rlwcox33, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are thrilled to hear that you always have such a wonderful experience with our team. If you ever have any questions or concerns, please feel free to give us a call at any time. We're here for you whenever you need us!
Cars.com Review
- August 25, 2021
DANNY IS A VERY PROFESSIONAL SERICE MANAGER. HE TAKES A PERSONAL INTREST IN OUR 1999 SL. VITI IS THE ONLY PLACE WE WILL YTUST WITH PUR MB.
Dealer Replied: Hi Mr. Hallahan, Thank you for the incredible review! It was great talking to you the other day. We're very glad to hear that you always have such a great experiences servicing your vehicle with Danny. Thank you for trusting us with your vehicle! As always, if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 22, 2021
My first time using Viti. They do excellent service work. Communication was really good - Phil the service manager was so good communicating with me. Bud my advisor was sure to call prior to approving service work to my car. I am giving them 4 stars only because it took longer than I was originally...
Response from the owner Replied: Hi Dominic,We're so glad to hear that you had such a memorable first experience at our store! Bud and Phil are great members of our service team, we're thrilled to know that they were able to take care of you. We apologize that the server took longer than originally planned, but we appreciate your patience regardless. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 19, 2021
I had what I thought was a tire that was low on pressure. I had tried to put air in it to no avail. I called my service rep Russ to see if it was safe to drive it to Viti. He instead sent a service vehicle to my home that day to check it out. They discovered the rim was cracked. They took the...
Response from the owner Replied: Hi Monica,We're so glad to hear that everything was taken care of for you with such ease! Thank you for taking the time to leave this amazing review for us, as well. We're also thrilled to know that you always have such pleasant experiences with Russ and the rest of our service team. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 19, 2021
Response from the owner Replied: Hi Eamonn,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- August 18, 2021
Again Danny Martinez was there when needed. Also I spoke to one of the service techs first and I'm sorry I can't remember his name, but he was very helpful. The team at Viti Tiverton RI was exceptional. Thank you guys !!!!
Viti Mercedes-Benz Replied: Hi mgomes405, Thank you for taking the time to leave this incredible review for us! We're thrilled to hear that Danny was able to help, and our team provided such a great service! If you ever have any questions or concerns, please feel free to give us a call at any time. We're here whenever you need us!
Cars.com Review
- August 17, 2021
I have been a satisfied VITI customer since the early '60's. I have never been dissatisfied with the sales and service members of the Viti family. That doesn't just happen. It starts from the top and filters down to the last person on the staff. Everyone always seems very happy with their jobs and...
Dealer Replied: Hi David, Wow, Thank you for the incredible review! And thank you for choosing us for all of these years, we greatly appreciate it. We're thrilled to hear that you've always had such memorable experiences with our team for each visit. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 16, 2021
Response from the owner Replied: Hi Blake,Wow, thank you for taking the time to leave this amazing feedback for us! We greatly appreciate it and we are thrilled to hear that your purchasing experience with Bob went so well! Thank you for choosing us all the way from Cincinnati, as well. If you ever have any questions or concerns, please feel free to give us a call at any time!
Cars.com Review
- August 11, 2021
The reason I use Viti is for their service. It is unparalleled among car dealerships. They picked my car up at my vacation home serviced it and returned it in the time frames that they had set. They also left me a beautiful clean E class Mercedes a use as a loaner while they were servicing my car....
Dealer Replied: Hi Joe, Thank you for the incredible review! We are thrilled to hear that you had such an amazing recent service with our team. Thank you for choosing us for all of your servicing needs! As always, if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- August 06, 2021
Danny Blinn and his Expert Staff identified a serious problem with my Cabriolet's Folding Mechanism, ordered a new replacement part and everything is functioning perfectly.
Dealer Replied: Hi John, Thank you for the wonderful review! We greatly appreciate your feedback and are very glad to hear that your service visit with Danny went perfectly and that everything is working properly now. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- August 06, 2021
Always outstanding service! This is Mercedes #6. Best brand and Best Dealer!
Viti Mercedes-Benz Replied: Hi Spence2019, Thank you for taking the time to leave this amazing review for us! We greatly appreciate it and are very glad to hear that you had such a great servicing experience with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time, and we hope you're enjoying Mercedes #6 to the fullest!
Google Review
- August 05, 2021
Response from the owner Replied: Hi Cheryl,Thank you for this wonderful feedback! We're so happy to hear that you had such a memorable experience purchasing your vehicle with us. We hope that you've been enjoying every minute with it! If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to helping you again in the future should you need it!
DealerRater Review
- August 05, 2021
Danny's service was excellent as usual James & Jeff Gray run an excellent dealership, and Gary Garofalo in sales is the fineness sales person I have ever worked with.
Viti Mercedes-Benz Replied: Hi getch15, We're so glad to hear that you had another great experience servicing your vehicle with Danny! Thank you for taking the time to leave this feedback for us. We're also thrilled to hear that you've had wonderful experiences with our team as a whole. If you ever have any questions or concerns, please feel free to give us a call at any time. We're here whenever you need us!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Matthew,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- July 25, 2021
Another exceptional experience with Viti! Danny Blinn and the team are attentive and thorough. Always a pleasure to deal with this dealership! Can't recommend them enough!
Viti Mercedes-Benz Replied: Hi TammyMcMichael99, We're so glad to hear that you had another great servicing experience with Danny and the rest of our team! Thank you for taking the time to let us know and for always choosing us. We strive to always provide the best service possible each time and are thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 24, 2021
Response from the owner Replied: Hi Gary,Awesome! Thank you for taking time to leave this great feedback for us! We greatly appreciate you doing so and are very glad to hear that your recent service with us went so smoothly. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- July 24, 2021
Always helpful with service needs and accommodate our schedules. Part always in-stock, and they always wash and clean your car when they are done.
Viti Mercedes-Benz Replied: Hi Maxmolly, Thank you for taking the time to leave this feedback for us! We greatly appreciate it and are very glad to hear that Sue and the rest of our team are always able to provide a seamless service for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 21, 2021
Talk about white glove service! Recently my GLA 250 refused to turnover/start. I pushed the interior service button.A VITI Mercedes service vehicle showed-up in my driveway. The gentle diagnosed the battery needed to be replaced. With precision the gentle donned his white gloves and began to replace...
Response from the owner Replied: Hi Gloria,We're so glad to hear that you had such a wonderful experience with our roadside team! Thank you for sharing it with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We're here whenever you need us!
DealerRater Review
- July 21, 2021
Purchased a used vehicle from Viti and car had specific mods that were listed invehicle description. After purchasing vehicle, noticed mods were removed. All pictures showed mods. when asked about, why mods were removed. I was told the pictures were old. Very deceitful practice if you ask me. Be...
djazz Replied: Absolutely false. You advertised the car with mods. I have photos and website screenshots showing this. You came to this decision, not me. I inquired specifically about the exhaust and was sent a video of it on Youtube. This reply is further proof of your ability to be deceitful. So, was the aftermarket spoiler removed for emissions as well? BE VERY WARY OF THIS PLACE.
DealerRater Review
- July 17, 2021
Dannys customer service was outstanding and the sales manager Joanne went over and beyond with making my experience platinum customer service. From now on Im only taking my car here for service. ThankYou, Patty Parrillo
parrillop372 Replied: Thank You
DealerRater Review
- July 16, 2021
Viti , is the epitome of the word Service ! The staff in all departments including the car wash/ reconditioning are the best in the industry! If you dont buy or service at Viti , you need to ! The only way you will understand what the Best means!
Viti Mercedes-Benz Replied: Hi Joe, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Russ and the rest of our service team are able to always provide the best service possible for you with each visit! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- July 14, 2021
Danny did a great job on A Service on our 2 cars. I waited for both and both the jobs were done efficiently. The waiting area was clean and well stocked. Thanks
Viti Mercedes-Benz Replied: Hi rkcummins508, Thank you for the wonderful feedback! We're very glad to hear that each service on your vehicles went well, and that you were able to enjoy our waiting area! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- July 14, 2021
Thank you Danny Martinez, for being courteous and dedicated to customer service. My service visit went well beyond my expectation. I will recommend Viti to friends and family. Again thank you.
Viti Mercedes-Benz Replied: Hi mgomes405, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that Danny made your experience a memorable one. We always strive to exceed expectations and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
CarGurus Review
- July 11, 2021
I ended buying this car. Dealer emailed back on Monday July 5th & they were closed. Through text message he answered my questions on his holiday off. I came...
Viti Mercedes-Benz Replied: Hi Cuteye, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear you had such a wonderful purchasing experience with our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your first Viti vehicle!
DealerRater Review
- July 10, 2021
Absolutely the best. Only place I will ever bring my car for service. The whole service department works so hard to make it an awesome experience. Thanks Viti
Viti Mercedes-Benz Replied: Hi Maggierosa343, Thank you for leaving this incredible feedback for us! We greatly appreciate it and are very glad to hear that you always have such great experiences servicing your vehicle with our team. Thank you for choosing us for all of your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 09, 2021
DealerRater Review
- July 02, 2021
Viti is the best dealership I have experienced in over 50 years of driving. Service and Sales departments are consistently superior in courtesy, professionalism and performance.
Viti Mercedes-Benz Replied: Hi oconnell.mike49, Thank you for leaving this great feedback for us! We appreciate it very much and are very glad to hear that Ray, Brad, and the rest of our team have been able to provide such memorable experiences for you! Thank you for choosing us for all of these years. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We will be here whenever you need us!
Google Review
- July 01, 2021
Don' t buy a Mercedes and when you are forced to take it to VITI because Mercedes pulled all of the software needed to program the car from the market, go somewhere else! My car needed to be programed after some repairs and had to go to the dealership. My mechanic (Mercedes certified) spoke to the...
Response from the owner Replied: Dear Mr. Petracca,To be perfectly clear, no one is forced to bring their car to our dealership. We have a long standing, loyal customer base because we put out a superior product and treat all of our customers fairly.The first inaccuracy from your review that needs to be clarified is that this service appointment was not booked by a service customer (you), but an independent repair facility. This service was booked by your mechanic because he needed our help with the used transmission he installed but couldnt get running correctly. Your mechanic was adamant about the vehicle only needing to have the transmission flashed, even though there was a six minute discussion with our advisor on the first call about the issues with vehicle. It was also explained that it would most likely be at least a few days before we could get the vehicle on a lift, but he could have it towed to us at any time. These terms were accepted and the vehicle was towed to us shortly after for repairs. These type of appointments are placed on our service schedule at a lower priority status than our own service customers. In addition, third party repair shops do not typically qualify for our Viti Advantage, which is our complimentary pick-up and delivery service with a loaner vehicle. This is why there was confusion at the time of drop off about you being offered a courtesy delivery.Upon first inspection of the vehicle, our technician immediately noticed the floor was damp to the touch on the front right side. Its unclear how your mechanic would have missed this obvious area of concern. After further inspection, he found free standing water had collected in the right side floor pan. This was due to a water leak which was caused from an improperly maintained drain. This was a major contributor to the electrical issues the vehicle was experiencing. A quote was offered, and approval was given for us to move forward to make the repairs necessary to get the transmission and electrical issues corrected. It was also my finding that your service advisor was able to get you a small deduction to the labor amount on your bill. However, this was not mentioned in your review.Our team was upfront about the work that needed to be done and the associated costs to fix the issues with your vehicle. We were able repair the vehicle back to its correct working condition with no other issues for you other than the cost of repairs. Thank you.
Google Review
- July 01, 2021
Purchasing a car from Angelo at Viti was the most pleasant car buying transaction I have ever experienced - and there's not even a close second. I'm generally an impatient person, and I traveled 400 miles to buy the car I wanted from this dealership. It meant a lot to me that my time was respected...
Response from the owner Replied: Hi Dennis,Wow, thank you for leaving this incredible feedback for us! We appreciate it very much and are thrilled to hear you had such a great purchasing experience with Angelo, Aaron, and the rest of our team! Congratulations on your new vehicle, as well! 400 miles is a long trip, we're glad to hear that the process went smoothly once you got here. If you ever have any questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- June 26, 2021
5-Star every service every time my service manager goes above and beyond expectations!! Isnt getting any better than this! Loyalty and dedication to customer service and flexibility. Thanks Danny Martinez!!
Viti Mercedes-Benz Replied: Hi Realgoldfinger, Thank you for leaving this amazing review for us! We and Danny appreciate it very much, and are glad to hear that you always have such a great experience when you visit. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue helping you and providing the best service possible!
DealerRater Review
- June 25, 2021
Made an appointment for a recall and was treated very well. The technician was on top of everything and he rendered great and speedy service. Kudos!
Viti Mercedes-Benz Replied: Hi bobfundir, Thank you for the 5-star review! We appreciate you taking the time to leave this for us and are very happy to hear that everything with the recall process went smoothly for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- June 25, 2021
Viti service is WAAAAY better than any other dealer in southern New England and the New York Metro area. As long time Mercedes owners, we have been to all of them. As good as some are, none come close. Viti is fast, accurate, responsive, exceptionally considerate - and honest. Our main service...
Viti Mercedes-Benz Replied: Hi RMcC, Wow, thank you so much for this amazing review! We greatly appreciate your feedback and are thrilled to hear that Bud and the rest of our team have been able to consistently provide such great service for you for all these years! Thank you for referring your friends, as well! We always strive to do our best and be consistent with each visit and we are very glad to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- June 25, 2021
Response from the owner Replied: Hi Christopher,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 25, 2021
Response from the owner Replied: Hi Hank,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 12, 2021
My 4th year "annual physical" for my convertible and Dani and his colleagues at Viti continue to provide the type of service we all want and rarely get. Add that to proactive communication and friendliness--well that sums it up.
Bill Andrews Replied: Hi Steve, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that Danny and the rest of our service team are always able to provide such memorable experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- June 10, 2021
I wish I could give Viti more than five stars! To say their service is exceptional is an absolute understatement. I was recently on the last leg of a six hour drive to visit family when my fire went flat on 195. Stranded on the side of the highway, I called Viti to explain the situation and to...
Response from the owner Replied: Hi Ryan,Amazing! Thank you for taking the time to leave this incredible feedback for us! We are very happy to hear that Ray and the rest of our service team were able to turn what was surely a stressful situation around for you with ease. We always strive to provide the best service possible and are very relieved to hear that we succeeded and you made it home safe and sound! If you ever have any other questions or concerns, please feel free to give us a call. We are here whenever you need us!
Cars.com Review
- June 08, 2021
Thanks for quick, convenient and thorough service! Drop off, keys for loaner car, explanation of work done, and check out earlier than expected all very professional and courteous.
Bill Andrews Replied: Hi Jeff, Thank you for leaving this great review for us! We are very glad to hear that you always have such incredible experiences servicing your vehicle with our team. We're thrilled that you are able to take advantage of our loaner service, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- June 04, 2021
Best service Vitti and will continue to buy and service my vehicles with a first class dealership! Bravo ! Keep up the good work . Love you pick up my car where I live on Cape Cod, bring me a loaner and return my car in clean tip top shape .
Viti Mercedes-Benz Replied: Hi Jackie.bartolomei, Thank you for this incredible review! We're very glad to hear that you're able to take advantage of the Viti Advantage and use our loaner vehicles! We strive to make the process as seamless as possible and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- June 03, 2021
Doug was terrific at ensuring he communicated with me throughout the service. They kept my car, which is a 1989, inside and safe. The servicing was first rate and good value.
Bill Andrews Replied: Hi 560SL, Thank you for the wonderful feedback! We appreciate you taking the time to let us know, and are thrilled to hear that Doug and the rest of our service team were able to make your servicing experience with us a great one! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 02, 2021
Great service, always a pleasure!
Response from the owner Replied: Hi Sandra,Thank you for leaving this review for us! We appreciate your feedback and are very glad to hear you had another great visit with our service team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- June 02, 2021
Response from the owner Replied: Hi Derek,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- May 31, 2021
The service team at Viti never fails to deliver timely, professional service. Excellent communication and honest pricing. We have two MB vehicles and will never bring them anywhere else.
Viti Mercedes-Benz Replied: Hi Robert, Thank you for the incredible feedback! We are very glad to hear that Sue and the rest of our service team are always able to take such good care of you whenever you bring your vehicles in. Thank you for choosing us for all of your vehicle needs! We look forward to continue servicing you for many more years to come. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 29, 2021
Viti Mercedes-Benz is a excellent dealership. All experiences with Sales and Service have been terrific. Professional, courteous and helpful.
Response from the owner Replied: Hi Michael,Thank you for the 5-star review! We greatly appreciate your feedback and are very glad to hear that you always have such a great experience whenever you visit our store. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you again in the future!
Google Review
- May 28, 2021
High level of quality - friendly - accommodating - resolved all issues easily and quickly
Response from the owner Replied: Hi George,Thank you for the amazing feedback! We greatly appreciate your business and are very glad to hear that your experience with us was a great one. Thank you for choosing us for all of these years! As always, if you ever have any questions or concerns please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- May 28, 2021
The service experience at Viti MB is consistently excellent. From the time you schedule the visit to the moment you drive into the service bay, everybody interacts with you in a courteous and professional manner. My service representative, Danny M., is a pleasure to deal with and goes out of his...
Viti Mercedes-Benz Replied: Hi JIMRI, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such a great experience with Danny and the rest of our service team. We always strive to provide the best service and communication possible and are thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- May 26, 2021
Response from the owner Replied: Hi Joey,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 19, 2021
Jaw dropping service delivery on every level. Long time client of Viti and would never go elsewhere to purchase or service a vehicle. Friendly, honest service with no pressure selling. We live in Provincetown, MA (approximately 125 driving miles from Viti) and they send a driver with loaner to pick...
Response from the owner Replied: Hi Brian,Thank you for the incredible review! We are thrilled to hear that after all these years we are still able to provide great service for you. Thank you for choosing us even though you're all the way in Provincetown! We hope to continue servicing you for many more years to come! Please feel free to give us a call at any time if you have any other questions or concerns.
Google Review
- May 19, 2021
Sue McDermott has been a great service partner for me for several years at Viti. Overall Viti has been the best service department I have worked with over the years. Highly recommend.
Response from the owner Replied: Hi Erin,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear you've always had such great experiences with our service team for all these years. Thank you for choosing us each time! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Cars.com Review
- May 19, 2021
phil makes things happen, danny blinn is an outstanding service provider, and the loaner policy at viti is just priceless. what more can i say?
Bill Andrews Replied: Hi Raj, Thank you for taking the time to leave this great review for us! We are thrilled to hear that Phil and Danny were able to provide such a seamless servicing experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 14, 2021
Excellent service, communications and support, thank you Viti Mercedes !
Response from the owner Replied: Hi Noel,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a wonderful experience with us! We are always happy to help. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- May 13, 2021
All good as usual. Pickup and loaner is great. Susan (my consultant) is always professional, accurate and accessable . Would highly recommend Viti service to all. Thank you, JC
Viti Mercedes-Benz Replied: Hi JC, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had another great experience servicing your vehicle with Sue and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- May 12, 2021
Response from the owner Replied: Hi Hamid,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 02, 2021
We have been doing business with Viti since 2006 when we purchased a used 2005 CLK from them. We also purchased a 2015 E 350 from Viti. Since then we have had both of our Mercedes serviced through their service department and have dealt with Susan McDermott as our service representative. We were...
Response from the owner Replied: Hi Jim,Apologies for the delayed response! We wanted to make sure we still replied and said thank you for taking the time to leave such an amazing review for us. Thank you for choosing us for all of your vehicle needs for the past 15 years! We are thrilled to hear that each visit continues to be exceptional and memorable. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- May 02, 2021
Response from the owner Replied: Hi Jason,Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 01, 2021
From the drop off, courtesy car, service, communications, wash/vacuum, to picking up the car, Viti is just outstanding. They let you know up front the expected cost, what will be done and will communicate to you during the day on the progress / recommendations. Car is very clean when you pick it up.
Bill Andrews Replied: Hi Dave, Thank you for leaving this amazing review for us! We appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with our team! We always strive to provide the best service possible and are very glad to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 26, 2021
I having been dealing with Viti for almost two decades and am reminded of WHY every time I deal with them! In an industry known for questionable tactics and shady promises, these folks stand out like a tree in a field of grass for consistent honesty, integrity and a genuine sense of wishing to...
Response from the owner Replied: Hi Louis,Wow! Thank you for taking the time to leave such a detailed, incredible review for us! We appreciate your feedback very much, and are absolutely thrilled to hear that you have always had such great visits with us. Thank you for choosing us for all of your vehicle needs for all of these years! We always strive to provide the best service possible with each visit and are very happy to hear that we succeeded. As always, if you have any questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Cars.com Review
- April 24, 2021
I am now driving my 3rd Mercedes wagon which I have bought from VITI. I love the cars and I love Viti. The sales and service experience has been wonderful. I highly recommend this dealership.
Bill Andrews Replied: Hi Alison, Thank you for leaving this incredible review for us! We greatly appreciate your feedback. Thank you for choosing us for all of your vehicle needs, and congratulations on your new vehicle! We are very glad to hear that you had such a great experience with our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- April 21, 2021
I having been dealing with Viti for almost two decades and am reminded of WHY every time I deal with them! In an industry known for questionable tactics and shady promises, these folks stand out like a tree in a field of grass for consistent honesty, integrity and a genuine sense of wishing to...
Response from the owner Replied: Hi Louis,Wow! Thank you for taking the time to leave such a detailed, incredible review for us! We appreciate your feedback very much, and are absolutely thrilled to hear that you have always had such great visits with us. Thank you for choosing us for all of your vehicle needs for all of these years! We always strive to provide the best service possible with each visit and are very happy to hear that we succeeded. As always, if you have any questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- April 19, 2021
I went looking at Viti Mercedes and was advised by a friend to work with Brad Barry. I emailed him the night before and he wrote right back sending me a time to come in the next day.Brad was amazing, not pushy at all, and had so much patience with me as I wasnt exactly sure what I wanted. I ended up...
Response from the owner Replied: Hi Ashley,Thank you for taking the time to leave this detailed and incredible review for us! We are very thrilled to hear that you had such a wonderful purchasing experience with Brad. Congratulations on your new vehicle! We hope you enjoy it as much as you can. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope to see you again in the future!
Google Review
- April 19, 2021
First time having to service my "new to me" sprinter and it was well worth the drive to get it done right! Doug, Danny and Matt were all fantastic in getting the problem explained to me and accommodating my timelines. Thanks for making it feel like I've been with you all for years!
Response from the owner Replied: Hi Matt,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that our team was able to make your first service visit such a memorable one! We always strive to be as communicative and accommodating as possible and are very happy to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 16, 2021
First time having to service my "new to me" sprinter and it was well worth the drive to get it done right! Doug, Danny and Matt were all fantastic in getting the problem explained to me and accommodating my timelines. Thanks for making it feel like I've been with you all for years!
Response from the owner Replied: Hi Matt,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that our team was able to make your first service visit such a memorable one! We always strive to be as communicative and accommodating as possible and are very happy to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- April 16, 2021
Service was easy with a loaner brought to my house and my car returned after service. Great work as usual and it is so nice to have a clean car inside and out.
Bill Andrews Replied: Hi JLL, Thank you for taking the time to leave this five-star review for us! We greatly appreciate your feedback and are very happy to hear you had such a great experience with Sue and the rest of our service team! Thank you for choosing us for all of your servicing needs. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 15, 2021
I went looking at Viti Mercedes and was advised by a friend to work with Brad Barry. I emailed him the night before and he wrote right back sending me a time to come in the next day.Brad was amazing, not pushy at all, and had so much patience with me as I wasnt exactly sure what I wanted. I ended up...
Response from the owner Replied: Hi Ashley,Thank you for taking the time to leave this detailed and incredible review for us! We are very thrilled to hear that you had such a wonderful purchasing experience with Brad. Congratulations on your new vehicle! We hope you enjoy it as much as you can. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope to see you again in the future!
DealerRater Review
- April 13, 2021
Who could ask for anything more! I love that they loan you a vehicle while yours is being serviced. The service was top notch, from the service manager to the drivers that pickup and deliver your vehicle at your convenience. The price was reasonable for the service provided. And, your vehicle is...
Viti Mercedes-Benz Replied: Hi lisacamara03, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you had such a great experience servicing your vehicle with Danny and the rest of our service team! We're very happy as well to hear that you were able to take advantage of our loaner service! If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope to see you again in the future!
Google Review
- April 12, 2021
Amazing service...best experience in my life hands down. They are very detail oriented, professional and treat you like gold. Won't go anywhere else from now on.
Response from the owner Replied: Hi Michelle,Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are thrilled to hear that you had such an incredible first servicing experience with Doug. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 12, 2021
Jon Lehane was great at helping me find the right car for me. It was a very low pressure environment, making it easy to feel confident buying from Viti. Hopefully hes still there when I get my next one in 5 years.
Response from the owner Replied: Hi Nick,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with Jon. We always strive to make the purchasing experience as smooth as possible and are thrilled to hear that we succeeded. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Cars.com Review
- April 10, 2021
My husband and I have bought cars from Vitis for over 20 years. My husband was very fond of Will. Bud Cartin takes care of my cars now. He is knowledgable, helpful and trustworthy. I a. 84 and couldn't ask for anyone better.
Bill Andrews Replied: Hello Mrs. Byrne, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback. Thank you for choosing us for all of your vehicle needs for all of these years! We're very glad to hear that you always have such great experiences with each visit. As always if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 10, 2021
Jon Lehane was great at helping me find the right car for me. It was a very low pressure environment, making it easy to feel confident buying from Viti. Hopefully hes still there when I get my next one in 5 years.
Response from the owner Replied: Hi Nick,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with Jon. We always strive to make the purchasing experience as smooth as possible and are thrilled to hear that we succeeded. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- April 09, 2021
Amazing service...best experience in my life hands down. They are very detail oriented, professional and treat you like gold. Won't go anywhere else from now on.
Response from the owner Replied: Hi Michelle,Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are thrilled to hear that you had such an incredible first servicing experience with Doug. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 03, 2021
Only one can be "The Best"Six stars for Russell Machado.Viti has been servicing my vehicles since the mid '60's. Always impressed. Never disappointed.
Response from the owner Replied: Hi David,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience servicing your vehicle with Russ. Thank you for choosing us for all of your servicing needs. We look forward to continue servicing you again in the future! If you ever have any questions or concerns, please give us a call at any time.
Google Review
- April 03, 2021
Wow, what a great experience! Very friendly and knowledgeable staff was super accommodating. Jon, Will, and Jeff all helped find me the perfect new GLE350! They also provided me with all the information I needed to make an informed decision to lease. I'm looking forward to using their service...
Response from the owner Replied: Hi Elizabeth,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that our sales team was able to make the leasing process as smooth as possible for you. Congratulations on your new GLE! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future for your first service visit!
Google Review
- April 03, 2021
Went here to look at a GLS450 unfortunately no employees approached to help and I asked for a sales person the employee I asked stated I dont work in sales and walked away, you can just walk around inside and outside no one asks you anything or talks to you more like avoid you. Went to Inskip...
Response from the owner Replied: Hi Michael,We would like to apologize for your recent experience with us. It is never our intention to make any of our customers feel ignored or avoided. Thank you for taking the time to leave this feedback for us, we take it very seriously and will improve in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- April 03, 2021
After an original misunderstanding they truly made an effort to make a good deal.. Along with good follow up from salesperson
Response from the owner Replied: Hi Joe,Thank you for giving us another chance! We are very glad to hear that your experience turned out to be a much better one. We appreciate your feedback, thank you for taking the time to reach out and allow us to make amends for that original misunderstanding. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- April 03, 2021
Excellent service, communication and people! Never a bad service experience!
Response from the owner Replied: Hi Chris,Thank you for leaving this great review for us! We appreciate your feedback and are very glad to hear that you had such a great servicing experience with Doug. We always strive to provide the best service with each visit and are thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 03, 2021
Viti service is absolutely impeccable. Ray immediately gets the job serviced and having a loaner is the best.Thank you Viti for always being there!
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are thrilled to hear that you always have the best servicing experience possible with Ray and the rest of our service team. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- April 03, 2021
Excellent service. Danny worked with me on when it was convenient for me to fix my car. He worked with my insurance and had a loaner ready. He wasn't pushy and let me make choices. I will definitely bring my car back to Viti. Good choice for service !
Response from the owner Replied: Hi Carmen,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had a wonderful experience servicing your vehicle with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 02, 2021
Response from the owner Replied: Hi Jeff,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad you had such a memorable experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- April 02, 2021
No one knows Mercedes Benz like Russ Machado, I hope he lives to be 120!! Nicest people on earth!
Response from the owner Replied: Hi Howard,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Russ and the rest of our team. Thank you for choosing us for all of your servicing needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 01, 2021
No one knows Mercedes Benz like Russ Machado, I hope he lives to be 120!! Nicest people on earth!
Response from the owner Replied: Hi Howard,Thank you for the positive review, we appreciate your feedback and your business. We will certainly look into why your service took so long, we apologize that you had to wait for so long. If you ever have any other questions or concerns, please give us a call at any time.
DealerRater Review
- April 01, 2021
Having bought many cars over the years, Ive always been apprehensive about walking into a dealership, not knowing what to expect (poor service, pushy sales staff, too long a stay to make a purchase, etc.) but what I experienced at Viti should be the gold standard that every dealer strives for -...
Viti Mercedes-Benz Replied: Hi gad723, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such an amazing purchasing experience with Angelo and the rest of our team. Thank you for choosing us, and congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- March 30, 2021
Took my car in for a recall check. Great service and customer information. Said it would take about 90 minutes and was done in 75. Car washed and waiting for me. Hard to beat that!
Viti Mercedes-Benz Replied: Hi wnwp, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear your service went flawlessly! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 28, 2021
After an original misunderstanding they truly made an effort to make a good deal.. Along with good follow up from salesperson
Response from the owner Replied: Hi Joe,Thank you for giving us another chance! We are very glad to hear that your experience turned out to be a much better one. We appreciate your feedback, thank you for taking the time to reach out and allow us to make amends for that original misunderstanding. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 26, 2021
A great dealership. Excellent sales staff and the service department is top-notch. Giving a special shout-out to Ray Machado. Thanks for everything you do to keep us rolling along!
Viti Mercedes-Benz Replied: Hi Jack, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you have such great experiences servicing your vehicle with Ray. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Yelp Review
- March 26, 2021
I have to say I hate dealing with dealerships even though I've purchased 35 vehicles and helped others buy cars, but this place was laid back and a great experience. Angelo was they best! Dressed nice too ! He was very informative and no pressure selling. I like the company and how they value their...
Bill A. Replied: Hi Jennifer,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that your experience with Angelo was a great one, even if you didn't purchase with us. If you ever have any questions or concerns, however, please feel free to give us a call at any time!
DealerRater Review
- March 25, 2021
I brought my 1969 280SE knowing it needed service, but not at what extent. Viti Service Department kept me informed at every step. They were extremely knowledgeable and professional. I'd like to personally thank Tony Mieli at Viti for the outstanding service.
Viti Mercedes-Benz Replied: Hi RPG, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Tony made the servicing process as smooth as possible for you. Thank you for choosing us to service your vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 24, 2021
Great service and attentive customer service ! Very fast, I was in and out in less than an hour ! Needed inspection sticker as I forgot to have it done, and needed it to prevent my registration from being suspended. They took great care of me as always !
Viti Mercedes-Benz Replied: Hi Larry401, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that Dan and the rest of our service team were able to take care of you so quickly. Thank you for choosing us for all of your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 24, 2021
Viti service is absolutely impeccable. Ray immediately gets the job serviced and having a loaner is the best.Thank you Viti for always being there!
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are thrilled to hear that you always have the best servicing experience possible with Ray and the rest of our service team. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- March 24, 2021
Susan and the Viti Service Department and their drivers are always top notch and do a great job. Very professional and awesome to deal with on any issue. They go above and beyond.
Bill Andrews Replied: Hi David, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that you always have such great experiences with Sue and the rest of our service team. Thank you for choosing us for all of your servicing needs for each of your vehicles! As always, if you ever have any questions or concerns please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 23, 2021
Excellent service. Danny worked with me on when it was convenient for me to fix my car. He worked with my insurance and had a loaner ready. He wasn't pushy and let me make choices. I will definitely bring my car back to Viti. Good choice for service !
Response from the owner Replied: Hi Carmen,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had a wonderful experience servicing your vehicle with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- March 20, 2021
I've been having my vehicles serviced at Viti Mercedes Benz for almost eight years, and I'm consistently a satisfied customer. I've come to expect gracious and efficient service from my service advisor, Russell Machado. When he came to see me in the waiting room to tell me that my battery failed...
Bill Andrews Replied: Hi Mike, Thank you so, so much for taking the time to leave this amazingly detailed review for us! We greatly appreciate you taking the time to do so, and are very glad to hear that your experiences with Russ, Tony, and the rest of our team are always incredible! We always strive to provide the best service possible with each visit and are happy to know that we have succeeded. Thank you for choosing us for all of these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 19, 2021
Response from the owner Replied: Hi Joe,We apologize that you feel as though you had a poor experience at our dealership. We would like the chance to make it right, however we need more information on what was wrong in order to do so. If you'd like, please feel free to reach out to us at your convenience.
Google Review
- March 15, 2021
Wow, what a great experience! Very friendly and knowledgeable staff was super accommodating. Jon, Will, and Jeff all helped find me the perfect new GLE350! They also provided me with all the information I needed to make an informed decision to lease. I'm looking forward to using their service...
Response from the owner Replied: Hi Elizabeth,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that our sales team was able to make the leasing process as smooth as possible for you. Congratulations on your new GLE! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future for your first service visit!
Google Review
- March 14, 2021
Went here to look at a GLS450 unfortunately no employees approached to help and I asked for a sales person the employee I asked stated I dont work in sales and walked away, you can just walk around inside and outside no one asks you anything or talks to you more like avoid you. Went to Inskip...
Response from the owner Replied: Hi Michael,We would like to apologize for your recent experience with us. It is never our intention to make any of our customers feel ignored or avoided. Thank you for taking the time to leave this feedback for us, we take it very seriously and will improve in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 14, 2021
Response from the owner Replied: Hi Jeff,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad you had such a memorable experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 11, 2021
Very pleased with the whole experience. They picked up my car and left a loner for me and then returned it the day. Good experience
Viti Mercedes-Benz Replied: Hi Deborah, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- March 11, 2021
Danny provided pinnacle service Im a food sales brokers and carry a lot items Danny places my car by back door to make easy to transfer items thanks
Bill Andrews Replied: Hi Frank, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- March 04, 2021
Excellent service, communication and people! Never a bad service experience!
Response from the owner Replied: Hi Chris,Thank you for leaving this great review for us! We appreciate your feedback and are very glad to hear that you had such a great servicing experience with Doug. We always strive to provide the best service with each visit and are thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 03, 2021
Issue resolved , it took a set of new tires to resolve the issueViti took care of my issue. They took the time to reexamine my car and went with a road test with the service manager. Thank you !The MB dealer in Burlington where I purchased this MB GLE 300D was in denial of any issue that they would...
Response from the owner Replied: Hi wayfour96,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 03, 2021
Issue resolved , it took a set of new tires to resolve the issueViti took care of my issue. They took the time to reexamine my car and went with a road test with the service manager. Thank you !The MB dealer in Burlington where I purchased this MB GLE 300D was in denial of any issue that they would...
Response from the owner Replied: Hi wayfour96,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 03, 2021
Second vehicle purchased There is not a better dealer anywhere
Response from the owner Replied: Hi Joan,Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that you had another great purchasing experience with our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 03, 2021
This is my first experience at Viti Mercedes and I would definitely recommend this dealership if you are in the market for any of the Mercedes-Benz vehicles. Jon Lehane is a pleasure to work with. He is extremely professional, courteous and knowledgeable without pressuring a customer into a...
Response from the owner Replied: Hi Gail,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had a memorable purchasing experience with Jon. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 03, 2021
After only 3 weeks we encountered a problem with 2 engine light problems on my wifes certified 2018 GLC 300. It was promptly picked up when scheduled and repaired within 2 days after needing parts. Danny was very courteous and kind by keeping us informed of the status. Unfortunately it was Not able...
Response from the owner Replied: Hi Gary,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are glad to hear that you had a great experience servicing your vehicle with Danny and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- March 03, 2021
Another great service appointment at Viti! Danny Blinn is a very attentive service agent. Highly recommend!
Response from the owner Replied: Hi Tammy,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had another exceptional experience servicing your vehicle with Danny. He is a great member of our team and we are thrilled to hear that he makes each visit a great one for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 03, 2021
BEST DEALERSHIP I HAVE EVER WORKED WITH.
Response from the owner Replied: Hi Lexi,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with our dealership. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- March 03, 2021
Had a very pleasant experience while waiting for my vehicle to be serviced. The staff was very accommodating and professional. Thank you once again Viti.
Viti Mercedes-Benz Replied: Hi Ro, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very happy to hear that you had such a memorable experience while servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 02, 2021
Response from the owner Replied: Hi Simon,We apologize that you feel as though you had a poor experience at our dealership. We would like the chance to make it right, however we need more information on what was wrong in order to do so. If you'd like, please feel free to reach out to us at your convenience.
Google Review
- March 02, 2021
excellent service
Response from the owner Replied: Hi Karyne,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a great servicing experience with Bud. Thank you for choosing us for all these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 28, 2021
Another great service appointment at Viti! Danny Blinn is a very attentive service agent. Highly recommend!
Response from the owner Replied: Hi Tammy,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had another exceptional experience servicing your vehicle with Danny. He is a great member of our team and we are thrilled to hear that he makes each visit a great one for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 27, 2021
Im a first timer at Viti Mercedes Benz, had an emergency with a flat tire, customer service was helpful and guided me on what to do, for my car towed on time, got a loaner so my day went by smooth. One day later for my car fixed and delivered to my workplace, car cleaned outside and inside. It seems...
Viti Mercedes-Benz Replied: Hi Mundo, Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are very glad to hear that Russ and the rest of our team were able to make your emergency easier to deal with. We always strive to provide the best service possible and are very glad to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope to see you again in the future!
DealerRater Review
- February 26, 2021
Another excellent service experience with Viti. Have been a customer now for over 10 years with this C300 being the fourth car purchased and serviced there. Can't think of any service experience issues in all that time. This was a "B" service and though the car was going to be kept overnight, they...
Viti Mercedes-Benz Replied: Hi GP40MC1118, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and your loyalty with us for all of these years. We are very glad to hear that you had such a great servicing experience with Sue and the rest of our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- February 26, 2021
Vito has a team that makes service easy from the receptionist to the technician. A pleasure with whom to do business. I always recommend them as a great car dealer.
Bill Andrews Replied: Hi Gail, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a memorable experience with each member of our team. We thank you for choosing us for all of your servicing needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 25, 2021
I went in for routine service.. they kept my car for over 24 hours without letting me know. Absolutely no communication! When I got my car back they hadnt cleaned inside and no sticker !! So what did I get for $300? Treated badly and an oil change !!! I will never ever go back there
Karen Replied: Thank you for the response. After speaking with tony I feel much better. He was polite understanding apologetic and offered solutions rather than excuses. He made all the difference in the world in regards to my experience. Please thank him
DealerRater Review
- February 24, 2021
Ray Machado is our Service Advisor who is easy to work with, professional and accommodating. Ray keeps you informed, if there is extra service to be done. Ray and Viti are the best!
Viti Mercedes-Benz Replied: Hi cphillips462, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great servicing experiences with Ray. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 22, 2021
This is my first experience at Viti Mercedes and I would definitely recommend this dealership if you are in the market for any of the Mercedes-Benz vehicles. Jon Lehane is a pleasure to work with. He is extremely professional, courteous and knowledgeable without pressuring a customer into a...
Response from the owner Replied: Hi Gail,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had a memorable purchasing experience with Jon. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 22, 2021
I a few words I can say as a business owner they know there job and maintain a higher level of service and sales than anyone around . With one call they can pick up and drop off your vehicle, provide A detailed scope of work and preform them like a well oiled machine .
Viti Mercedes-Benz Replied: Hi Jpipes74, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you've had such great experiences with all of our employees. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 19, 2021
Always a great experience at Viti...when I was first in the market, I found a great deal, and have been back now for 2 lease renewals. Doug is "my service guy" and has been a pleasure to work with for years. My recent lease experience with Jon and Will was also excellent. Highly recommend the drive...
Bill Andrews Replied: Hi Jessica, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you had such great experiences with Doug, Jon, and Will! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you in the future!
Cars.com Review
- February 19, 2021
There sales department is a grade A team that puts you first and takes care of everything need at the drop of a hat , with out the hassle of a box store dealership. If you need one on one service in a safe clean environment this is you place , its also a family owned company which goes that extra...
Bill Andrews Replied: Hi John, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you've had such good, memorable experiences with our sales and service teams! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 17, 2021
I am ordering my 5th MB from Viti. everything from ordering to delivery to service has always been 100%. I love Sue in service.It has been a while. I am now on my 8th new Mercedes. Keep coming back because the experience has been so great. Service with Sue and Sales with Gary. Does not get...
Response from the owner Replied: Hi Robert,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and thank you for choosing us for all of your purchasing and servicing needs for all these years. We are glad to hear that Sue and Gary always take such great care of you with each visit. As always, f you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 17, 2021
It just doesn't get any better than when the Owner of the company goes to bat for his customer on a 3rd party warranty claim. James Gray was there for me and covered my back since day one of the claim. The Insurance Carrier originally denied a $6000 repair claim for items clearly covered under the...
Response from the owner Replied: Hi Joe,Thank you for taking the time to leave this incredible review for us! We greatly appreciate it and are very glad to hear that everything was taken care of for you in the end! We always strive to do the most we can for our customers. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 17, 2021
After only 3 weeks we encountered a problem with 2 engine light problems on my wifes certified 2018 GLC 300. It was promptly picked up when scheduled and repaired within 2 days after needing parts. Danny was very courteous and kind by keeping us informed of the status. Unfortunately it was Not able...
Response from the owner Replied: Hi Gary,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are glad to hear that you had a great experience servicing your vehicle with Danny and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- February 17, 2021
Response from the owner Replied: Hi Simon,We apologize that you feel as though you had a poor experience at our dealership. We would like the chance to make it right, however we need more information on what was wrong in order to do so. If you'd like, please feel free to reach out to us at your convenience.
Google Review
- February 17, 2021
BEST DEALERSHIP I HAVE EVER WORKED WITH.
Response from the owner Replied: Hi Lexi,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with our dealership. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Yelp Review
- February 15, 2021
Amazing service! They are quick and responsive. Shout out to Susan for providing such a high quality experience for my car
Bill A. Replied: Hi Gabriel,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had a wonderful experience with Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 13, 2021
Could not have been an easier process having my scheduled service done at Viti! Picked up my car on Cape Cod the day after calling for service, left me a clean loaner car and had my car back in my driveway the next day. Russel in the service department is professional and succinct. Clear on what...
Bill Andrews Replied: Hi Kathleen, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very happy to hear that your servicing experience with Russ was a seamless one! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 10, 2021
On time pickup and delivery back. Easy to make an appointment and excellent communication from my service rep. Could not be easier to get car serviced.
Bill Andrews Replied: Hi Banjoben, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that servicing with us is such a smooth experience each time. If you ever have any other questions or concerns, please fee free to give us a call at any time.
Cars.com Review
- February 09, 2021
Viti managed to diagnose and fix an ongoing issue I raised with another Mercedes service department for 18 months. They figured it out, fixed it and retuned my car to me in 36 hours. And provided a loaner. What more is there to say? They have a new customer in me. This is my 4th Mercedes SUV and...
Bill Andrews Replied: Hi James, Thank you for leaving this incredible review for us! We greatly appreciate your feedback and are very glad that you had such a great experience with us. We hope to continue exceeding your expectations in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- February 04, 2021
excellent service
Response from the owner Replied: Hi Karyne,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a great servicing experience with Bud. Thank you for choosing us for all these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 04, 2021
Second vehicle purchased There is not a better dealer anywhere
Response from the owner Replied: Hi Joan,Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that you had another great purchasing experience with our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 04, 2021
It's a very rare thing to find an auto dealer that treats you as well if you just bought a $100,000 new Mercedes from them, or if you are a Mercedes owner and just brought your car in for a service. Viti earned my trust made a repeat customer out of me in the future for not only service, but I will...
Viti Mercedes-Benz Replied: Hello apigney, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great experiences with us. We strive to provide each of our customers with the best service possible and are happy to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 04, 2021
Driving on 93N, by Braintree, MA I hit a big rock stuck in a pothole during a Nor'Easter. It popped 2 tires and cracked a rim (luckily, I have run-flat tires so I was able to get the car to a safe place). I called Viti, In an hour Viti had a tow truck come pick up my GLK and had a loaner SUV on...
Bill Andrews Replied: Hi Wendy, Thank you for taking the time to leave this incredible review for us! We greatly appreciate the feedback and are very glad to hear that Russ and the rest of our service team was able to help resolve what was surely a stressful situation. If you ever have any other questions or concerns, please feel free to give us a call at any time. We are always here to help!
Google Review
- February 03, 2021
Great customer service
Response from the owner Replied: Hi Sharon,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad you had such a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 03, 2021
Danny the service advisor goes above and beyond
Response from the owner Replied: Hi Tommy,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great experience servicing with Danny! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 03, 2021
Excellent service.
Response from the owner Replied: Hi Arthur,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that you had such a good experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 03, 2021
I have been doing business with this dealer for many years. They are an ethical business with excellent employees who have been with the company a long time. My service representative is a very pleasant guy with great communication skills. Service on our cars has always been done right the first...
Response from the owner Replied: Hi Thomas,Thank you for taking the time to leave this incredible, detailed review for us! We greatly appreciate your feedback and are very glad to hear that we have been able to consistently exceed expectations for all these years. Thank you for choosing us for all of your needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- February 03, 2021
It just doesn't get any better than when the Owner of the company goes to bat for his customer on a 3rd party warranty claim. James Gray was there for me and covered my back since day one of the claim. The Insurance Carrier originally denied a $6000 repair claim for items clearly covered under the...
Response from the owner Replied: Hi Joe,Thank you for taking the time to leave this incredible review for us! We greatly appreciate it and are very glad to hear that everything was taken care of for you in the end! We always strive to do the most we can for our customers. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 03, 2021
Jon in sales was awesome! He anticipated my every need and taught me how to use my new vehicle. Viti gave me a great deal on my new GLA 250 and trade in!I am so happy and highly recommend Viti!
Response from the owner Replied: Hi Elaine,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great purchasing experience with Jon. Congratulations on your brand new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time - We are here to help every step of the way!
Google Review
- February 03, 2021
Viti strives for excellence. From the initial call to the pick up it is a flawless process. Danny Blinn is professional & personal. Jeff Gray and his team pay attention to every detail! Love my car!
Response from the owner Replied: Hi Coleen,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience servicing your vehicle with Danny. We are also thrilled to hear that you love your car! If you ever have any other questions or concerns, please feel free to give us a call at any time. We are here to help you every step of the way!
Google Review
- February 03, 2021
I was visiting Newport with the family when we had a low coolant issue pop up the day before heading home on a 3 hour drive. Spoke to Danny Blinn and he was able to get me in the following morning and resolve my issue within a couple of hours. Can't thank Danny or the team at Viti service enough...
Response from the owner Replied: Hi George,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that Danny was able to resolve your issue just in time for the new year! If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- February 03, 2021
Viti Mercedes has excellent customer service! Everyone from the person answering the phone, the service staff and the gentleman who came to my home to pick up my car for service are all pleasant and knowledgeable.
Response from the owner Replied: Hi Claire,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very happy to hear you had such a great experience with each member of our team! We're very glad you were able to utilize our free pick-up and delivery service, as well. If you ever have any questions or concerns, please feel free to give us a call at any time!
Google Review
- February 03, 2021
I am totally impressed by all aspects of my experience with Viti MB. Viti has raised the bar beyond all expectation. Superb sales and service, likely incomparable.
Response from the owner Replied: Hi J,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you've consistently had great visits with us! If you ever have any other questions or concerns, please feel free to give us a call at any time! We look forward to servicing you again in the future.
Google Review
- February 02, 2021
I am ordering my 5th MB from Viti. everything from ordering to delivery to service has always been 100%. I love Sue in service.It has been a while. I am now on my 8th new Mercedes. Keep coming back because the experience has been so great. Service with Sue and Sales with Gary. Does not get...
Response from the owner Replied: Hi Robert,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and thank you for choosing us for all of your purchasing and servicing needs for all these years. We are glad to hear that Sue and Gary always take such great care of you with each visit. As always, f you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- January 30, 2021
I've been a customer on the sales and service side for twenty years. Viti and its team members continue to exceed my expectations. Simply the BEST! I am an auto enthusiast and collector who has come in contact with many dealers and service facilities over the years. Viti is simply second to none....
Viti Mercedes-Benz Replied: Hi Frank, Thank you for taking the time to leave this amazing review for us here as well! We greatly appreciate your feedback and are thrilled to hear that you've consistently had great services with us for all these years. Thank you for choosing us for all of your needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- January 30, 2021
After many years as a sales and service customer Viti continues to exceed my expectations. Have purchased numerous vehicles and recommended family and friends who have also been very pleased with the team members at the dealership. "BEST OF THE BEST"
Bill Andrews Replied: Hi Frank, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you've consistently had great services with us for all these years. Thank you for choosing us for all of your needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!