Google Review
- July 10, 2020
Cars.com Review
- July 08, 2020
Service department was great, they provided my service in a timely and efficient manner. The vehicle was picked up on time and delivered on time
Bill Andrews Replied: Hi JoeM, Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are so glad to hear that everything went well with your recent service. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 07, 2020
Response from the owner Replied: Hi Leslie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that your service advisor made your experience such a great one. We are also thrilled that you were able to take advantage of our loaner fleet program! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 04, 2020
I was greeted promptly and attended to with efficient service. I highly recommend Viti Service Department to anyone who needs repairers on their vehicle. Great Service Department
Bill Andrews Replied: Hi Fred, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that you had an amazing experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 01, 2020
I've never seen their facility! They simply schedule a day, pick up my car, drop off a loner and a day or 2 later do the reverse. The process is as easy as the quality and follow-up is great. The perfect social distancing service!
Bill Andrews Replied: Hi Steve, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are so glad to hear that our pick up and delivery service has been so beneficial for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- June 30, 2020
Response from the owner Replied: Hi Nelsinferno,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 30, 2020
Ray Machado was excellent very informative. He explained about the tires and why they should be replaced. He was also detailed about the windshield replacement. Timing was exceptional with start and completion of work.
Bill Andrews Replied: Hi BV, Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that Ray made your service experience a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 26, 2020
I'm really impressed with the service provided by Viti. When I had a discrepancy with Mercedes corporate on damage from a lease, I called to see if the turned-in vehicle was still at Viti a month later. Jeff returned my call promptly, looked for the car even though it was likely gone. He left a...
Response from the owner Replied: Hi Kevin, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are so glad to hear that Jeff and our team were able to make such a memorable experience for you. We always strive to go above and beyond for our customers and it is great to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 24, 2020
Response from the owner Replied: Hi Deborah,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and loyalty with us. We are very glad to hear that Dan and the rest of our team are always able to exceed your expectations. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- June 19, 2020
Viti has high standards in every aspect of an automobile dealership. They are courteous, respectful. Automobile service is one aspect of my life that I don't need to be concerned with. The job always gets done right the first time. Thanks to Russell Machado.
Bill Andrews Replied: Hi David, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad you hear you've always had such great experience with us and servicing your two vehicles. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 19, 2020
Response from the owner Replied: Hi Dr. Morris,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 19, 2020
Response from the owner Replied: Hi Andre,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that your first service visit with us was a great one and exceeded expectations. Sue is a great member of our team and is always here to help whenever you need. Please feel free to give us a call at any time, we look forward to servicing you again in the future!
Google Review
- June 15, 2020
Google Review
- June 11, 2020
Response from the owner Replied: Hi Bruce,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great service experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 10, 2020
I love there service very professional leased vehicle through Viti and also purchased one.best part of service from Viti is there will come to you not you to them.
Bill Andrews Replied: Hi Carl, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great leasing experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 10, 2020
Response from the owner Replied: Hi Victoria,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you have always had great experiences with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 09, 2020
They always go above and beyond
Response from the owner Replied: Hi Victoria,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you have always had great experiences with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 06, 2020
Always great service at Viti, Dan Blinn does a very nice job! Bought my last 2 vehicles from Greg Forrest . He provides exceptional service.
Bill Andrews Replied: Hi Linda, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and appreciate you choosing us for your buying and servicing needs. Dan and Greg are great members of our team and we're glad to hear that they always make your visits great ones. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 05, 2020
Response from the owner Replied: Hi Leonard,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear everything went well and Sue and our mechanics were able to make the process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- June 05, 2020
Response from the owner Replied: Hi Seeking 70,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that our team was able to provide a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 04, 2020
The Viti service dept. has always done a great job whenever I needed service. Sue McDermott is very professional and knowledgeable and is an asset to the Service Department.
Bill Andrews Replied: Hi Brad, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that Sue was able to take such good care of you during your service. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 02, 2020
Response from the owner Replied: Hi Joanne,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 01, 2020
Quickly and professionally completed our service. Prices reasonable (for a Mercedes, after all).
Response from the owner Replied: Hi Seeking 70,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that our team was able to provide a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
CarGurus Review
- June 01, 2020
Very slow to respond to telephone inquiries.
Cars.com Review
- May 31, 2020
Viti service advisor Dan Blinn was great to work with, always professional and courteous. Service and repairs always have been an awesome experience at Viti Mercedes Benz.
Bill Andrews Replied: Hi Ron, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had a great experience with Dan. He is a valued member of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 31, 2020
Would not hesitate to use this dealership. Special care was obviously taken regarding cover-19. Loaner was new and clean. Estimate was honest and accurate. Very positive experience. Would not hesitate to use Viti again.
Bill Andrews Replied: Hi Airedale, Thank you for taking the time to leave this review for us! We are very happy to hear that you had such a great experience even with everything going on. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- May 31, 2020
Viti Automotive Group, service dept. are Professional and excellent. The care and attention in protecting both the costumer and their staff in the midst of the pandemic is amazing !!
Bill Andrews Replied: Hi Lidia, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear you had a great experience with us. Keeping everyone safe throughout these trying times was top priority for us and we are thrilled that we succeeded.
Google Review
- May 29, 2020
Sue M. was a great help in getting my SUV repaired quickly and efficiently. She kept me updated via text. The mechanics did a great job, too. The loaner car is really convenient. I've been going to VITI fort 6+ years and the service and quality have always been excellent. Thank you Sue and Viti.
Response from the owner Replied: Hi Leonard,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear everything went well and Sue and our mechanics were able to make the process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- May 22, 2020
Response from the owner Replied: Hi Jamie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
CarGurus Review
- May 18, 2020
Dealership was prompt and responsive in an email response to my inquiry. That was my only contact with this dealer.
Viti Mercedes-Benz Replied: Hello, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that communication with our team was prompt and efficient. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 17, 2020
Fabulous service and attention detail. Jonathan L takes great salesman. Takes great care of me.
Response from the owner Replied: Hi Jamie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 17, 2020
Excellent service. Had my car in for my annual detail. Excellent job. My car looks like new. Worth every penny. My salesman Jonathan L. Is the best. Courteous and attentive.
Bill Andrews Replied: Hi Jamie, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 17, 2020
Typical low ball dealership.... they don't offer anything close to the KBB on your trade in. I didn't make it past the first offer before they let me walk out. Unless your buying a new Mercedes without asking questions and have deep pockets they don't care about your business! Would rate 0 stars if...
Response from the owner Replied: Jeff, We are sorry to hear you were so highly disappointed by the assessed value we offered you on your 2014 Silverado. Unfortunately our appraisal tools that track live dealer inventory, KBB and NADAbook Values as well as dealer and auction transactions in live time, indicated that your current vehicle is not selling at current market values. Comparable trucks with similar miles are selling at auction for about 4,000 below market. Therefore, we would not be able to compete with the market nor wholesale your truck to a third party dealer at a figure that was comparable to your expectations. Please know that we would have liked to have earned your business and would have offered an alternative figure if we could have offered you something close enough to what you had in mind based on your research. I hope this explanation makes sense. Please feel free to reach back out to me directly if you have any further questions or would like to discuss any of these details further. Simply contact the dealership and ask for me by name. I am in the office M-F during normal business hours. I wish you the best of luck finding the deal you are looking for. Thank you, Bill Andrews, Business Development Manager.
Cars.com Review
- May 15, 2020
Service Dept. was excellent. Their service Mgr. Ray was prompt, accurate in his estimates of the cost of the work and always has the customersafety and best interest in mind
Bill Andrews Replied: Hi Kenneth, Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are glad to hear that Ray was able to provide the best service possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- May 15, 2020
Response from the owner Replied: Hi Judy,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- May 12, 2020
Great service
Response from the owner Replied: Hi Judy,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- May 12, 2020
Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are so glad to hear that we have been able to consistently provide the best service for all of these years, thank you for choosing us! If you every have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- May 09, 2020
Always straight forward, car was bought and serviced there for 10 years without an issue
Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are so glad to hear that we have been able to consistently provide the best service for all of these years, thank you for choosing us! If you every have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- April 23, 2020
I have an older ( much older) SLK 280 that I purchased used from Viti a few years ago. It has been a remarkably trouble free car and a lot of fun to drive. Unfortunately the dreaded "check engine" light recently came on. I made an appointment with Viti not really knowing what to expect. I...
Response from the owner Replied: Hi Rob,Thank you so much for taking the time to leave this review for us! We greatly appreciate your feedback. Sue is a great part of our team, and we're very glad to hear that everyone was able to make your experience with us a great one. We always strive to provide the best service possible no matter what. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- April 16, 2020
Response from the owner Replied: Hi Barbara,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- April 15, 2020
Response from the owner Replied: Hi Amber,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- April 12, 2020
Response from the owner Replied: Hi Joshua,Thank you for taking the time to leave this great review for us! We strive to provide that quick and efficient service and make the experience as painless as possible, so we are glad to hear we met your expectations. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- April 12, 2020
Response from the owner Replied: Hello Janet,Thank you for taking the time to leave this review for us! We are so glad to hear that Susan has been able to consistently provide a great service for you with each visit. We appreciate you choosing us for your servicing needs, and apologize again for the system glitch. If you ever have any questions or concerns, please feel free to give us a call at any time!
Google Review
- April 12, 2020
Response from the owner Replied: Hi Shirley,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that our service team has been able to provide the best service for you with each visit. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- April 12, 2020
Response from the owner Replied: Hi Glenn,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Ray Machado and the entire Service Team are great. Pick-up is always on time and same for the delivery. The service -- simply impeccable. They go way beyond for their customers.I have purchased Mercedes Benz vehicles and serviced them at many different dealerships, and when I compare experiences,...
Google Review
- March 19, 2020
The service staff of VITI is superb. Always a pleasant experience.thanks
Response from the owner Replied: Hi Glenn,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 18, 2020
The staff at Viti has always been accommodating and has gone above and beyond to take care of any service needs. I would highly recommend this dealership.
Response from the owner Replied: Hi Shirley,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that our service team has been able to provide the best service for you with each visit. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- March 18, 2020
Truly exceptional service team. Quick and Efficient. always taken care of with Russel.
Response from the owner Replied: Hi Joshua,Thank you for taking the time to leave this great review for us! We strive to provide that quick and efficient service and make the experience as painless as possible, so we are glad to hear we met your expectations. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 14, 2020
Even though my car was picked up at just before 6am, which is way too early for me, the service of course, was great as always. I can count on Susan to explain everything to me and allow me to schedule the pick up when it's most convenient for me. The early delivery was just a glitch and didn't...
Response from the owner Replied: Hello Janet,Thank you for taking the time to leave this review for us! We are so glad to hear that Susan has been able to consistently provide a great service for you with each visit. We appreciate you choosing us for your servicing needs, and apologize again for the system glitch. If you ever have any questions or concerns, please feel free to give us a call at any time!
CarGurus Review
- March 12, 2020
Great communication and sold me a great product. I bought this site unseen and was exactly as described. Thanks to them.
Viti Mercedes-Benz Replied: Hi Jeffrey, Thank you for taking the time to leave this review for us! We are glad to hear that you had such a great buying experience with us and greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Stephen,Thank you for taking the time to leave this review for us! We are very glad to hear that you have had great experiences with us in the past, and we thank you for choosing us for each new vehicle. As always, if you ever have any outstanding questions or concerns please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- March 12, 2020
Response from the owner Replied: Hi Antonio,Thank you for leaving this shining review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please give us a call at any time so we can assist you.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Robert,Thank you for leaving this awesome review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this nice review for us! We are glad to hear that you had such a great experience with us, and we appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Jean,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback. Doug always does the best he can for his customers, and we are glad to hear that this time was no exception and you were taken care of. We appreciate your continued business with us as well, and look forward to servicing you and your family for many more years to come! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Jared,Thank you for taking this time to leave this awesome review for us! We greatly appreciate your feedback and are glad we were able to provide the best service for you. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Teo,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and thank you for choosing us for your purchasing experience. Chanthy is a great member of our team and we are so glad to hear that he and all other employees you met were able to make your visit a great one. If you ever have any questions or concerns, please feel free to give us a call at any time!
Google Review
- March 11, 2020
I drove an hour away to get there and had the best experience in a dealership everyone was very nice and welcoming and helpful my salesman Chanthy was very helpful as well I will definitely recommend this place Im very happy with my purchase thank you Viti Mercedes
Response from the owner Replied: Hi Teo,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and thank you for choosing us for your purchasing experience. Chanthy is a great member of our team and we are so glad to hear that he and all other employees you met were able to make your visit a great one. If you ever have any questions or concerns, please feel free to give us a call at any time!
CarGurus Review
- March 10, 2020
Yes a salesman did contact me but I felt this dealer was to far away for me to travel to.
Viti Mercedes-Benz Replied: Hi Fred, Thank you for taking the time to leave this review for us! Please know that we do offer free delivery for our vehicles, so you may shop online if you would like. Regardless, we appreciate your feedback and wish you the best.
Google Review
- March 07, 2020
Viti is in a league of their own. Top notch service, great staff and this warrants a loyal following!
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this nice review for us! We are glad to hear that you had such a great experience with us, and we appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 04, 2020
Purchasing a car from Viti Mercedes-Benz was an absolute pleasure. Everything was seamless, and the staff was extremely knowledgable and professional. Jon Lehane was my sales rep, and truly did an exceptional job of finding the best fit car for my needs. Sarah Avery made the signing process...
Response from the owner Replied: Hi MJ,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that Jon and Sarah were able to make your buying experience an incredible one for you. They are great members of our team and will be thrilled to know that they exceeded your expectations. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- March 04, 2020
Sue McDermott helped me immensely. I had an issue with a strong odor of gas and she arranged for a loaner car and made the process smooth. Every time I have called her about an issue she returns my call as soon as possible and arranges for the problem to be solved
Bill Andrews Replied: Hi V, Thank you for taking the time to leave this review for us! We are glad to hear that Sue has been able to consistently provide you great service over the years and makes each visit a spectacular one for you. As always, if you ever have any questions or concerns feel free to give us a call at any time.
Google Review
- March 01, 2020
Beautiful place
Response from the owner Replied: Hi Antonio,Thank you for leaving this shining review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please give us a call at any time so we can assist you.
Google Review
- March 01, 2020
Unbelievable!
Response from the owner Replied: Hi Robert,Thank you for leaving this awesome review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- February 29, 2020
Response from the owner Replied: Hi Lori,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 29, 2020
I needed a 10,000 service. Viti picked up my car at my home on time, left me an equivalent loaner car for the day, performed the service, and then returned the car on time. Not only did they perform the service, but they cleaned and vacuumed the car as well. I got two progress calls from the Service...
Bill Andrews Replied: Hi Roger, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that your service went perfectly. We look forward to continue servicing you in the future! If you ever have any other questions or concerns, please feel free to give us a call at any time.
CarGurus Review
- February 26, 2020
The most painless experience I've ever had purchasing a vehicle. First class all the way!
Viti Mercedes-Benz Replied: Hello, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a smooth and painless buying experience with us. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- February 22, 2020
Best Dealership for Foreign Cars.
Response from the owner Replied: Hi Jared,Thank you for taking this time to leave this awesome review for us! We greatly appreciate your feedback and are glad we were able to provide the best service for you. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 21, 2020
Excellent service and service advisors. Picked up and delivery right on time and super convenient. All service was thoroughly explained and performed right the first time. Great experience and value; strongly recommend Viti service
Bill Andrews Replied: Hi Tina, Thank you for taking this time to leave this awesome review for us! We greatly appreciate your feedback, and are glad to hear that we were able to exceed all of your expectations and provide the best service possible. If you ever have any questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- February 19, 2020
I was notified that my Mercedes should have the staring box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on the align the report was more information than my cardiologist gives me. Thank you again
Viti Mercedes-Benz Replied: Hello, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that Doug has been able to provide great service for you over the years. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you!
Google Review
- February 17, 2020
Response from the owner Replied: Hi Adnan,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- February 14, 2020
My service advisor, Doug, went above and beyond to insure that I would not be stranded on the side of the road when a mechanical warning message appeared. The service from Viti is top notch and my family would never go elsewhere.
Response from the owner Replied: Hi Jean,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback. Doug always does the best he can for his customers, and we are glad to hear that this time was no exception and you were taken care of. We appreciate your continued business with us as well, and look forward to servicing you and your family for many more years to come! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 13, 2020
Great service on the Spriner and Metris we purchased thru Viti. Our time is worth having them pickup and drop off our trucks to be serviced.
Bill Andrews Replied: Hello, Thank you for taking the time to leave this review for us! We're glad to hear that we were able to take care of all your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 12, 2020
Brought my car in for a service advisory for the power steering bolt replacements last week. Excellent service all around. Very pl;eased with the service advisor, Ray Machado, and the entire service crew.
Bill Andrews Replied: Hi Matt, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that Ray and the rest of the service team were able to make the repair process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Howard,Thank you for the positive review, we appreciate your feedback and your business. We will certainly look into why your service took so long, we apologize that you had to wait for so long. If you ever have any other questions or concerns, please give us a call at any time.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Christopher,Thank you for taking the time to leave this review for us! Russell is a great member of our team and we are thrilled to hear that he's been able to provide great service for you and your wife on your 2011 ML350. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Jim,Thank you for leaving this review for us! We are glad we were able to exceed your expectations, and we thank you for your continued loyalty over the years. We strive to always provide the best customer service, and we look forward to continue servicing you for many more years to come.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Dave,Thank you for taking the time to leave this great review for us! We're glad to hear that you had such a great experience with us and were able to take advantage of our loaner car service. We always strive to provide the smoothest service possible and are thrilled that we succeeded. If you ever have any questions or concerns, please give us a call at any time.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Rui,Thank you for leaving this great review for us! We greatly appreciate your feedback. We always strive to provide the best customer service possible and are glad to hear we succeeded! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 12, 2020
Response from the owner Replied: Hello P,I am sorry to hear about your less than favorable experience with us. Based off of the information provided we are not able to pull up any information about your service. We would like to know more in order to see what we can do to make this right. Please feel free to call our store and ask for Rachel Baker at your convenience. Thank you for your time.
Google Review
- February 12, 2020
Response from the owner Replied: Hi David,Thank you for leaving this great review for us! Sue is definitely amazing. We're glad to hear that she was able to make your service as smooth as possible with three different vehicles! Thank you for choosing to service all of them with us. If you ever have any other questions or concerns, please give us a call at any time!
Cars.com Review
- February 08, 2020
Viti Mercedes Benz is the best! Ray Machado is an excellent service advisor. I would highly recommend them for sales and service. They'll always be my dealership of choice.
Bill Andrews Replied: Hi Marc, Thank you for taking the time to leave this awesome review for us! We appreciate your feedback, and we thank you for choosing us for all of your servicing needs. We look forward to continue doing so for many years to come! As always, if you ever have any questions or concerns please give us a call at any time.
Google Review
- February 07, 2020
First time there, I usually go to Mercedes of Westwood but currently working close to the dealership and thought why not bring it there to have serviced.It was a disappointing experience and will not go back. Poor customer service and lack of communication are my two primary complaints.
Response from the owner Replied: Hello P,I am sorry to hear about your less than favorable experience with us. Based off of the information provided we are not able to pull up any information about your service. We would like to know more in order to see what we can do to make this right. Please feel free to call our store and ask for Rachel Baker at your convenience. Thank you for your time.
Google Review
- February 05, 2020
We rely on Russell at Viti for his expertise and always excellent service. Most importantly- we rely on him for our driving safety. Thank you.
Response from the owner Replied: Hi Christopher,Thank you for taking the time to leave this review for us! Russell is a great member of our team and we are thrilled to hear that he's been able to provide great service for you and your wife on your 2011 ML350. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Yelp Review
- February 05, 2020
So, I gave Viti Mercedes-Benz 1 star based on non-stop constant issues that I've had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn't an option). But before I continue on, I think that it's important to make note that EVERY single time that...
Bill A. Replied: Hi Joshua,We are sorry to hear that you are still unsatisfied with your purchase experience from our store. However, upon looking into the details myself, it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention. As a matter of fact, in consideration of the distance between us, we opted to pay your local Mercedes-Benz dealership to make the repairs and help streamline the process for you. That being said, we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired. We do not think it would be appropriate to rebut your comments with the facts as it would require us to disclose personal details about your transaction. Considering our Management Team has had multiple conversations with you, we do not feel that there is anything more we can do. We wish you the best of luck.Bill AndrewsBusiness Development Manager
Google Review
- February 01, 2020
Susan in service is awesome. Makes the process easy and goes above and beyond. Always so pleasant to deal with and always keeps you informed. Thanks.
Response from the owner Replied: Hi David,Thank you for leaving this great review for us! Sue is definitely amazing. We're glad to hear that she was able to make your service as smooth as possible with three different vehicles! Thank you for choosing to service all of them with us. If you ever have any other questions or concerns, please give us a call at any time!
Google Review
- January 31, 2020
Since I bought my new GLC-300, I couldn't be happier and more impressed by the team at Viti. From the sales person to the service manager, and even the kind gentlemen who have delivered me a loaner, everyone has been wonderful! I have worked with Manny a couple times now, and he is the best! Very...
Response from the owner Replied: Hi Lauren,Thank you for leaving your feedback for us! We greatly appreciate it and are thrilled to see that we have been able to continuously exceed your expectations since purchasing your vehicle with us. We hope to continue doing so with each visit for many more years to come! If you ever have any other questions or concerns, please give us a call at any time.
Google Review
- January 30, 2020
So, I gave Viti Mercedes 1 star based on non-stop constant issues that Ive had with them from the moment that I called into inquire about the E350 that I purchased (plus NO stars wasnt an option). But before I continue on, I think that its important to make note that EVERY single time that someone...
Response from the owner Replied: Hi Joshua,We are sorry to hear that you are still unsatisfied with your purchase experience from our store. However, upon looking into the details myself, it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention. As a matter of fact, in consideration of the distance between us, we opted to pay your local Mercedes-Benz dealership to make the repairs and help streamline the process for you. That being said, we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired. We do not think it would be appropriate to rebut your comments with the facts as it would require us to disclose personal details about your transaction. Considering our Management Team has had multiple conversations with you, we do not feel that there is anything more we can do. We wish you the best of luck.Bill AndrewsBusiness Development Manager
Google Review
- January 27, 2020
The employees are very friendly and a good company thanks.
Response from the owner Replied: Hi Rui,Thank you for leaving this great review for us! We greatly appreciate your feedback. We always strive to provide the best customer service possible and are glad to hear we succeeded! If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- January 27, 2020
So, I gave Viti Mercedes-Benz 1 star based on non-stop constant issues that Ive had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasnt an option). But before I continue on, I think that its important to make note that EVERY single time that...
josuuadrew1014 Replied: Once again, the best that you guys at Viti Mercedes-Benz actually have to offer is to some how attempt to bring the focus to the idea that the customer is wrong by saying things like: it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention, along with we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired. What a horrible joke. So lets start with the first of your meaningless rebuttals of: it was evident that our Sales Management team made every effort to satisfy your needs and correct the minor issues that you stated needed attention. This is simply untrue because of how one of the items that I brought to your sales teams attention was the fact that you guys advertised this vehicle as coming with the Sport Package & you guys even advertised this vehicle as being equipped with 18 AMG rims, of which it clearly was NOT. Taking this into consideration, you guys actually did NOT make every effort to satisfy my needs or correct the minor issues that I stated needed attention. On top of this point, I dont think that selling a consumer a vehicle which poses a safety concern (i.e. driver side visor mirror cover dangling directly in the line of vision) is minor at all & neither is having a panoramic sunroof thats non-functional. Now for the second point of your rebuttal: we are going to choose to not comment on the remainder of the details from your review as it was filled with opinions and inconsistencies pertaining to the actual details of what transpired. Exactly what do you find opinionated? And exactly what inconsistencies are you speaking of? The fact of the matter is that you guys blatantly lied to me, knowingly & willfully deceiving me without cause or justification. When I specifically asked about the sunroof & rear sun shade, you guys specifically told me that you would get back to me after you guys went out to check them. Then, I got an e-mail stating that they were both in working order, when the fact of the matter is that the sunroof was NOT. This is not an inconsistency or an opinion. And what about the issue that I mentioned about: #5) I very specifically informed every single person that I spoke with that I already secured financing & that I did NOT want my credit to be ran for the purposes of receiving financing. Despite informing every person that I spoke with, from the sales associate to the finance associate & all the way to the management that I spoke with, telling them verbally & via e-mail that I already secured financing & that they specifically did NOT have my permission to run my credit for the purpose of obtaining financing, they completely disregarded what I had to say, as they blew me off & chose to knowingly & willingly break the law by running my credit through 5 or 6 different financing companies. Again, I ask: What about you guys knowingly & willfully breaking the law is inconsistent or opinionated. I dont understand how you justify, defend or brush off the facts of how you guys treated me as a customer. WAKE UP...!!! I have the emails to prove my claims, along with the print out of everything that your listing for this vehicle specified. And yet you have the audacity to argue & once again make it seem like the customer (ME) is to blame for your immoral business practices. You should be ashamed of yourself. By the way, I left a message on your phone asking you personally to call me back & you made the choice not to do so. But hey, Im sure you were just busy, too busy to listen to the valid points & concerns that I had to share. After thinking about it, I guess if I were you, I wouldnt want to listen about how your business BREAKS federal law either. Its appalling to think that you would be so willing & eager to blow me off without even so much as attempting to seek an acceptable resolution to the valid complaints & concerns that I have. So, as I stated in my initial review, I will make my way up the chain of command (all the way to the owner if needed) to make sure that everyone knows about the harsh treatment that you guys subject your customers to. What A Horrible Joke, Joshua
Google Review
- January 23, 2020
The most reliable and trusted dealership I have ever worked with since 1975 Viti has been a Mercedes-Benz dealership. Customer service is first and foremost
Response from the owner Replied: Hi Jim,Thank you for leaving this review for us! We are glad we were able to exceed your expectations, and we thank you for your continued loyalty over the years. We strive to always provide the best customer service, and we look forward to continue servicing you for many more years to come.
Google Review
- January 23, 2020
I had a recall on my car and asked them to do it. Not only did they do it, but they pointed out a 2nd recall i had somehow missed and did them both. They brought a free loaner car to me in Middletown (25mins away) and swapped back cars two days later with my car all serviced and cleaned. Very...
Response from the owner Replied: Hi Dave,Thank you for taking the time to leave this great review for us! We're glad to hear that you had such a great experience with us and were able to take advantage of our loaner car service. We always strive to provide the smoothest service possible and are thrilled that we succeeded. If you ever have any questions or concerns, please give us a call at any time.
Cars.com Review
- January 23, 2020
Emergency repair completed quickly, without appointment, well done! Quick response by staff and service manager, reasonable price, and car washed and cleaned. A service appreciated.
Bill Andrews Replied: Hi Pmank, Thank you for taking the time to leave this review for us! We are glad to see that we were able to make the emergency repair easy and painless to get through. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- January 22, 2020
Response from the owner Replied: Hi Tracy,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- January 22, 2020
As I've come to expect, this was an excellent service experience. This was the first scheduled visit for our GLA45, but our 2013 GLK350 has been serviced by Viti since new. Russell Machado, our service advisor, is always great to work with, and the back of the dealership crew always delivers a...
Bill Andrews Replied: Hi Mike, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and continued loyalty over the years. We are glad to hear that we have been able to exceed your expectations each time, and that you got a free donut from it, too! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- January 22, 2020
The trunk has been a reoccurring problem, I hope it's fixed permanently, AMG mechanics are "top shelf"!!!!
Response from the owner Replied: Hi Howard,Thank you for the positive review, we appreciate your feedback and your business. We will certainly look into why your service took so long, we apologize that you had to wait for so long. If you ever have any other questions or concerns, please give us a call at any time.
Google Review
- January 12, 2020
Response from the owner Replied: Hi Phil,Thank you for leaving this great review for us! We are thrilled to hear that you always have such great experiences with us when you visit, and that you enjoy our waiting room, as well. We strive to always provide the best service possible and keep our store in top condition, too! We hope to continue being your car's happy home for many more years.
Cars.com Review
- January 11, 2020
Great from start to finish.... why because I know that Danny @ Viti service is just call away whenever I need assistance, service or anything !
Bill Andrews Replied: Hi Arlene, Thank you for taking the time to leave this review for us! We are glad to hear that Danny has been able to expertly take care of you for all this time. We look forward to continue servicing you for the future!
Google Review
- January 10, 2020
Gary in sales was great , Debra in finance was great . Very caring staff . Very hospitable.They make you feel very comfortable throughout the car buying process. Very nice show room and very nice cars . I cant forget Bob the sales man that was always there to help .Thanks Viti
Response from the owner Replied: Hi Brian, Thank you for sharing your experience with us! We are so glad to hear that everything went exceptionally well, and that the buying process was smooth for you. We strive to always make it as easy and comfortable as possible, so we are thrilled that we exceeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- January 04, 2020
Response from the owner Replied: Hi Karen,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Yelp Review
- January 01, 2020
We had an excellent experience purchasing our vehicle with Viti Mercedes. We test drove 3 cars, signed the paperwork, and took delivery of our fully loaded GLE 350 4Matic the very next day. No pressure, very relaxed. Our sales person walked us through every detail of the technology and features,...
Bill A. Replied: Hi Dani,Thank you so much for taking the time to leave this review! We are ecstatic to hear that you had such a great experience with us. Providing the best service is something we strive for with each visit, and we are thrilled to see that we succeeded. We look forward to helping you purchase vehicle #2 and servicing you in the future!
Cars.com Review
- January 01, 2020
As usual, great service. Susan McDermott is excellent and always great at helping to schedule pickup/drop-off as well as keeping me informed throughout the repair process. Car came back spotless after they did a final wash as well and I'm really picky. Definitely the best dealership I've ever...
Bill Andrews Replied: Hi RD, Thank you for leaving this review for us! Sue is a great part of our team and we're glad she took such great care of you throughout your service with us. If you ever have any questions or concerns, please feel free to give us a call at any time! We look forward to continue servicing you in the future.
Google Review
- December 30, 2019
Response from the owner Replied: Hi John,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 30, 2019
Just purchased Sprinter there. Good service so far. Will updated after few warranty repairs.
Response from the owner Replied: Hi Gregory,Thank you for taking the time to leave this nice review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 20, 2019
The best
Response from the owner Replied: Hi Don,Thank you for leaving this review for us! We are glad to hear that you had such a great experience with us. If you ever have any outstanding questions or concerns, please feel free to give us a call at any time.
Google Review
- December 19, 2019
Response from the owner Replied: Hi Gregory,Thank you for taking the time to leave this nice review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 18, 2019
Went in for all weather maps,projecting light on front doors which is really nice at night I waited for my car which took about 1and half hours I refused to take a loaner place looks great the waiting room I was relaxing waiting for car to be done this is my car's happy home
Response from the owner Replied: Hi Phil,Thank you for leaving this great review for us! We are thrilled to hear that you always have such great experiences with us when you visit, and that you enjoy our waiting room, as well. We strive to always provide the best service possible and keep our store in top condition, too! We hope to continue being your car's happy home for many more years.
Google Review
- December 12, 2019
Response from the owner Replied: Hi Russell,We are sorry to hear that you have been trouble with getting through to our sales team. Our Business Development Manager would like to speak with you so he can further assist with your concerns. Please feel free to reach out with any information to andrews@viti.com at your earliest convenience. Thank you.
Google Review
- December 12, 2019
Response from the owner Replied: Hello,Thank you for leaving this shining review for us! We are very glad to hear that we have been able to continuously provide quality service for you over the years. It is important to us that we are consistent in providing the best service possible, and we thank you for continuing to choose us for your servicing needs. If you ever have any other questions or concerns, please give us a call at any time.
Google Review
- December 12, 2019
Response from the owner Replied: Hi Brian, Thank you for sharing your experience with us! We are so glad to hear that everything went exceptionally well, and that the buying process was smooth for you. We strive to always make it as easy and comfortable as possible, so we are thrilled that we exceeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- December 11, 2019
Response from the owner Replied: Hi Paul,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 11, 2019
Gary in sales was great , Debra in finance was great . Very caring staff . Very hospitable.They make you feel very comfortable throughout the car buying process. Very nice show room and very nice cars . I cant forget Bob the sales man that was always there to help .Thanks Viti
Response from the owner Replied: Hi Brian, Thank you for sharing your experience with us! We are so glad to hear that everything went exceptionally well, and that the buying process was smooth for you. We strive to always make it as easy and comfortable as possible, so we are thrilled that we exceeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
CarGurus Review
- December 10, 2019
Overall a very good visit. Salesperson was direct and answered all questions, and gave me well-organized information. No sales pressure.
Viti Mercedes-Benz Replied: Hi Carl, Thank you for taking the time to leave this five star review for us! We are glad to hear that you had such a great experience with us, and we look forward to continue servicing you in the future!
Google Review
- December 09, 2019
If I could rate negative stars I would. I purchased from them and had a good experience. I reached out to 6 people (including the GM) with a question after I sold the vehicle I bought from them and 3 weeks later not a single response. I will never buy from them again and will tell everyone I lnow...
Response from the owner Replied: Hi Russell,We are sorry to hear that you have been trouble with getting through to our sales team. Our Business Development Manager would like to speak with you so he can further assist with your concerns. Please feel free to reach out with any information to andrews@viti.com at your earliest convenience. Thank you.
Google Review
- December 07, 2019
Since I was little, my dad took me to Viti. He bought his first Mercedes there. We enjoyed it so much we have bought many other cars from Viti thereafter. I enjoyed every aspect that Viti brings to the car purchasing experience that I bought my first Mercedes there. They have fantastic service and...
Response from the owner Replied: Hi Grace,Thank you so much for this review and sharing your story with us. We are very happy to hear that we have been able to provide the best service possible for you and your family over the years. Continuously providing the best service is something we strive for, and we thank you for choosing us for your buying and servicing needs each time. We hope to continue exceeding your expectations for many years to come! As always, if you ever have any questions or concerns, please give us a call at any time.
Google Review
- December 07, 2019
Response from the owner Replied: Hi Douglas,Thank you for taking the time to leave this nice review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- December 06, 2019
Russell Moshado (sp) is the best. Always friendly and always accommodating to my needs. I've been with Viti for many years and find him the best asset, and the service, of "car swapping" works for me.
Bill Andrews Replied: Hi John, Thank you for taking the time to leave this perfect review for us! We are very glad to hear that Russell has taken great care of you over the years. We strive to always provide the best service, and we thank you for continuously choosing us for your servicing needs. As always, if you have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 05, 2019
Save your time and go somewhere else.I came here looking to purchase a Mercedes and this isnt a place Id recommend for many reasons. Shady individuals. Its not worth the effort to write out the exact situation since whoever responds appears easily offended and would pull a we searched in the system...
Response from the owner Replied: Hi Samuel,We apologize for the way you feel about your recent interaction with our team. Unfortunately, we cannot identify the transaction with the information you have provided. Our Business Development Manager would like to follow up with you directly to better understand the details of your issue and offer some assistance. Please private message us with your direct contact information so he may get in touch with you. Thank you.
CarGurus Review
- December 04, 2019
Got back to me asap!
Viti Mercedes-Benz Replied: Hello, Thank you for leaving this five star review for us! We are glad to hear that we were able to get back to you in a timely manner and provide a great service for you. If you ever have any questions or concerns, please feel free to give us a call at any time.
Yelp Review
- December 02, 2019
I have purchased a total of 5 Mercedes Sprinters for our business here over the past 6 years starting first in 2014 and most recently 3 months ago. Each time we deal with the same two guys-- Gary Garofalo and Bob Fiorvarati who are total pros. We keep coming back to them because they treat us like...
Bill A. Replied: Hi Colin,Thank you very much for taking the time to leave such a thoughtful and detailed review for us. We greatly appreciate your feedback, and are so glad to hear that Bob and Gary have been able to consistently provide the best service possible with each of your sprinters over the past six years. It is always a pleasure to work with you, and we look forward to continue doing so in the future!
Google Review
- November 27, 2019
James Gray in Service always courteous and respectful....returns all calls and listens intently. Technicians work always excellent and vehicle is always clean. never been treated rudely, all Mercedes stores should run this way.Once again Danny Blinn delivers, excellent service, always answers phone...
Response from the owner Replied: Hi David,Thank you for taking the time to leave this review for us! We are so glad to hear that you've had another great service with us. We strive to be consistent in providing the best service possible, and we are pleased to see that we have succeeded. As always, if you ever have any questions or concerns, please give us a call at any time.
Google Review
- November 23, 2019
After purchasing a pre-owned vehicle, noticed later that dashboard wood insert had a defect. Service rep. Danny Martinez addressed problem immediately, Service desk found replacement same day and issue was resolved meticulously the next day, including pick-up and return with loaner. Absolutely the...
Response from the owner Replied: Hi Herbert,Thank you for leaving this perfect review for us! We greatly appreciate you choosing to purchase and service your vehicle with us, and are thrilled to hear we were able to provide the best service during your visit. We hope to continue being the best dealership you work with, and look forward to servicing you in the future! If you ever have any other questions or concerns, please give us a call at any time.
Google Review
- November 22, 2019
I have used Viti Mercedes-Benz for years. They provide quality workmanship in a timely manner. Susan McDermott, my service adviser, is top notch and very efficient. My car always comes back to me looking new! Thanks to all who have serviced my beloved Mercedes through the years.
Response from the owner Replied: Hello,Thank you for leaving this shining review for us! We are very glad to hear that we have been able to continuously provide quality service for you over the years. It is important to us that we are consistent in providing the best service possible, and we thank you for continuing to choose us for your servicing needs. If you ever have any other questions or concerns, please give us a call at any time.
CarGurus Review
- November 17, 2019
Professional staff, fast and easy sell. Recommended
Viti Mercedes-Benz Replied: Hi Anatol, Thank you for taking the time to leave this five-star review for us! We always strive to provide the best service possible, and we are very glad to hear that we succeeded for your visit with us. If you ever have any questions or concerns, please give us a call at any time. We look forward to continue servicing you in the future, and we hope you enjoy your new vehicle!
Google Review
- November 12, 2019
Response from the owner Replied: Hi David,Thank you for taking the time to leave this review for us! We strive to provide the best service we can each time, so we are very happy to see that we succeeded with your recent visit with us. We look forward to continue servicing you again in the future! If you ever have any questions or concerns, please give us a call at any time.
Google Review
- November 07, 2019
Well done, but "swapping" tires out shouldn't take 3 and one half hours!!
Google Review
- November 06, 2019
Cars.com Review
- November 06, 2019
Always a pleasure to do business with Viti, whether sales or service they do not disappoint. Ive been a customer for over 25 years, never disappoints.
Bill Andrews Replied: Hi Dan, Thank you for leaving this great review for us! We greatly appreciate your feedback, as well as your continuous loyalty over the years. As always, if you have any questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!
Google Review
- November 01, 2019
Response from the owner Replied: Hi William,Thank you for leaving this five-star review for us! We greatly appreciate your support. If you ever have any questions or concerns, please give us a call at any time.
Google Review
- November 01, 2019
Truly exceptional service team. Quick and Efficient
Response from the owner Replied: Hi Joshua,Thank you for taking the time to leave this great review for us! We strive to provide that quick and efficient service and make the experience as painless as possible, so we are glad to hear we met your expectations. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- November 01, 2019
Always great service at Viti. Punctual pick up and delivery. Drivers are great. All around a great experience. When I buy my next car, it will be at Viti.
Bill Andrews Replied: Hi Kathleen, Thank you for leaving this great review for us! We are thrilled to hear that you had such a great experience with us. It is important to us that we always provide the best possible service, so thank you for sharing your experience. We look forward to continue servicing you in the future!
Cars.com Review
- October 30, 2019
always an excellent experience - while having the car in for service I decided to have it detailed as well. The car is a 2012 and it looked like new when I picked it up - very pleased
Bill Andrews Replied: Hi Sharon, Thank you for taking the time to leave this perfect review for us! We greatly appreciate your feedback. We strive to provide the best service we can with each visit, and are glad to hear we succeeded with your service. We hope you enjoy your detailed vehicle throughout the winter, and we look forward to servicing you again in the future!
Google Review
- October 28, 2019
Only one can be "The Best"
Response from the owner Replied: Hi David,Thank you for taking the time to leave this review for us! We strive to provide the best service we can each time, so we are very happy to see that we succeeded with your recent visit with us. We look forward to continue servicing you again in the future! If you ever have any questions or concerns, please give us a call at any time.
Google Review
- October 27, 2019
Response from the owner Replied: Hi Bill,Thank you for taking the time to leave this review for us! We apologize for it not being a five-star experience for you. If you have any questions or concerns, please feel free to contact us at any time so we can provide a five-star service for you in the future.
Google Review
- October 26, 2019
Response from the owner Replied: Hi Jasiel,Thank you for taking the time to leave this review for us! We are glad to see you had a good experience with us, and look forward to continue servicing you in the future. If you have any questions or concerns, please feel free to give us a call at any time.
Google Review
- October 24, 2019
Response from the owner Replied: Hi Marge,Thank you for taking the time to leave a great review for us! We appreciate your feedback and are very glad to see we met your expectations. If you ever have any questions or concerns please feel free to give us a call at any time.
Google Review
- October 12, 2019
Response from the owner Replied: Hi Jefferson,We spoke on the phone yesterday, but thank you very much again for taking the time to leave this review for us! We are glad to hear that we are able to exceed your expectations and provide the best service for your vehicle. It is our goal to do this with every visit, and we hope to continue this top notch service for you in the future!
Google Review
- October 12, 2019
Response from the owner Replied: Hi Brindah, Thank you for writing such a kind review for us! We appreciate your positive feedback and are glad that we met your expectations. We look forward to continue servicing your vehicle in the future.
Cars.com Review
- October 11, 2019
Had two of my cars serviced this week. One routine maintenance and one non routine. Service was excellent in both cases and the accommodation of the loaner allowed for no disruption in our daily routine. Russell Machado's management of both service appointments exceeded my expectations. He is the...
Bill Andrews Replied: Hello, Thank you so much for the great review! We are so glad to hear that you had such great experiences with us for your recent services. We strive to provide the best quality service each time, and are very pleased that it has been consistent for each of your vehicles. We look forward to continue servicing you in the future, and we thank you for purchasing your new vehicle through us, as well!
Cars.com Review
- October 09, 2019
I have bought 5 cars in the last 20 years. They are the best dealership in buying and servicing Mercedes Benz. They treat their customers amazing.
Bill Andrews Replied: Hi Les, Thank you for leaving this 5-star review for us! We are very grateful that you choose to purchase all of your vehicles from us, and are glad to see we can continuously meet your expectations. We look forward to continue servicing you in the future!
Google Review
- October 08, 2019
Viti Mercedes-Benz is top notch. I have dealt with many M-B service departments over the years, and Viti is in a class by itself. They serviced my classic, grey market M-B (not the easiest to work on or source parts for) and did an outstanding job. Tony Miele, Danny Martinez, and my technician,...
Response from the owner Replied: Hi Jefferson,We spoke on the phone yesterday, but thank you very much again for taking the time to leave this review for us! We are glad to hear that we are able to exceed your expectations and provide the best service for your vehicle. It is our goal to do this with every visit, and we hope to continue this top notch service for you in the future!
Cars.com Review
- October 07, 2019
I have both purchased and serviced my cars with Viti over the past several years. Their purchasing process was fast and simple - I did as much over the phone as possible and wrapped up the purchase in less than 45 minutes at the dealership. That is almost unheard of elsewhere. Service is...
Bill Andrews Replied: Hi Erin, Thank you so much for writing such a perfect review for us. It is very important that we exceed expectations in all aspects of our business, so we are ecstatic to see that you had such a great experience with us both in buying and servicing your vehicle. We hope to continue providing stellar service for you in the future!
Google Review
- October 06, 2019
Response from the owner Replied: Hi David,Thank you so much for leaving a 5-star review for us! We are glad to see that you had a great experience with us, and look forward to continuously providing this level of satisfaction in the future.
Cars.com Review
- October 04, 2019
Been a customer for years. Viti has been an outstanding dealer, while no one is perfect , on those rare occasions where something was not quite right , and I stress rare , Viti's people have always been great at making things right. Mercedes Benz cars are not cheap nor are the repairs, so if you...
Bill Andrews Replied: Hi Richard, Thank you very much for taking the time to write this review for us. Your ongoing loyalty is something we value greatly, and are very happy to hear that we are able to continuously meet your expectations with each visit. Being able to provide the best service possible is important to us, and we look forward to keep this up in the future for you.
Google Review
- September 23, 2019
Hidden jewel dealership in RI. This dealership also serves MA. I've always liked their preowned selections. Very helpful and personalized service. Better than going to one of those 50 makes of cars dealerships, that offer 3000 cars to choose from.
Response from the owner Replied: Hi Brindah, Thank you for writing such a kind review for us! We appreciate your positive feedback and are glad that we met your expectations. We look forward to continue servicing your vehicle in the future.
Google Review
- September 21, 2019
I been fortunate to own a number of Mercedes in different parts of the country. Needless to say Ive engaged with many Mercedes representatives in different regions of the US. and they all been great. However, Viti Mercedes of Rhode Island by far has been the best experience. From the very moment...
Response from the owner Replied: Hello Jose,Thank you so much for leaving this perfect review for us. We greatly enjoy servicing your 2017 CLA250, and are very glad to hear that you have had such a great experience with us. Creating these memorable moments is what we strive for, and we hope to continue providing 5-star services for you in the future.
Google Review
- September 18, 2019
Response from the owner Replied: Hi Feel,Thank you very much for the great review! We are glad to see that we can still deliver a five star experience a year after your latest purchase.
Google Review
- September 10, 2019
Response from the owner Replied: Hi Dennis,Thank you very much for taking the time to leave this review! We appreciate your kindness and look forward to continue providing a 5-star service for you in the future.
Google Review
- September 10, 2019
Since owner's son moved from Service to his ownership role, service department is below par and below standard. I currently get 2 of my cars serviced there and it takes days before my advisor calls me back and sometimes she just plainly forgets about calling back. Viti sales is amazing, go somewhere...
Response from the owner Replied: Hi Faraz,Please accept our sincerest apologies for the frustration that was created with all the back and forth phone calls it took to book your service appointment. If you need immediate assistance in the future, feel free to ask our receptionist to connect you to our Service Coordinator. The Service Coordinator is able to book appointments in place of advisors when they are busy. Alternatively, you may use our convenient online booking services through our website (vitimb.com). Again, we apologize for any inconvenience and hope this information helps to improve any future scheduling needs.
Google Review
- September 06, 2019
Since owner's son moved from Service to his ownership role, service department is below par and below standard. I currently get 2 of my cars serviced there and it takes days before my advisor calls me back and sometimes she just plainly forgets about calling back. Viti sales is amazing, go somewhere...
Google Review
- September 04, 2019
Response from the owner Replied: Hi Feel,Thank you very much for the great review! We are glad to see that we can still deliver a five star experience a year after your latest purchase.
CarGurus Review
- August 30, 2019
Excellent dealer super personal I like jeep thanks
Viti Mercedes-Benz Replied: Hello, apologies for the late response! Thank you for taking the time to leave this review for us. If you have any outstanding questions or concerns, please feel free to give us a call at any time.
Google Review
- August 28, 2019
Response from the owner Replied: Hi Lisa,Thank you for the review! We are happy to see that you had a good experience with us. If you would like to speak with someone about any questions or concerns you may have, please feel free to give us a call whenever you'd like.
Google Review
- August 23, 2019
Response from the owner Replied: Hi Alexis, Thank you for taking the time to leave a review. We are sorry to hear that we did not fully meet your expectations, if you ever wish to speak to someone about any questions or concerns you may have, please feel free to give us a call anytime.
CarGurus Review
- August 22, 2019
Very good follow up and nice to deal with
Viti Mercedes-Benz Replied: Thank you for the stellar review, John! We appreciate you taking the time to share your experience with us. Here at Viti we strive to provide the best service, and we are ecstatic to hear that we were able to exceed your expectations.
CarGurus Review
- August 20, 2019
Very. Helpful n timely reply
Viti Mercedes-Benz Replied: Thank you for taking the time to leave a review for us, Al! We are happy to know that you had a positive experience with us. If you ever have any other questions or concerns, please feel free to give us a call anytime.
Yelp Review
- August 15, 2019
I cannot say enough great things about Viti Volvo Service Department. My 2012 Volvo convertible had a broken connection. 24 hours later it was fixed- no charge. You can be absolutely sure I will return there for all future my future service needs. Comfortable, clean, neat and free coffee in the...
Bill A. Replied: Thank you so much, Louise! We are thankful that you chose us for your service and will continue to in the future. Meeting your service expectations is very important to us, so we are elated to hear that we succeeded.
Google Review
- August 12, 2019
Response from the owner Replied: Thank you, Carla! We are happy to know that we met your expectations. All the best,
Google Review
- July 22, 2019
So happy with our purchase.
Response from the owner Replied: Thank you, Carla! We are happy to know that we met your expectations. All the best,
Google Review
- July 19, 2019
Response from the owner Replied: Hi Orbyn, thank you so much for the five star review! We are very glad that we met your expectations and look forward to continue servicing you in the future.
Google Review
- July 17, 2019
Response from the owner Replied: Hi Antonio, we're sorry your experience with us wasn't the greatest. If you wish to speak with someone about your concerns, please feel free to give us a call at any time.
Google Review
- July 16, 2019
Google Review
- July 14, 2019
So happy with our purchase.
Google Review
- July 14, 2019
So happy with our purchase.