DealerRater Review
- April 13, 2021
Who could ask for anything more! I love that they loan you a vehicle while yours is being serviced. The service was top notch, from the service manager to the drivers that pickup and deliver your vehicle at your convenience. The price was reasonable for the service provided. And, your vehicle is...
Cars.com Review
- April 10, 2021
My husband and I have bought cars from Vitis for over 20 years. My husband was very fond of Will. Bud Cartin takes care of my cars now. He is knowledgable, helpful and trustworthy. I a. 84 and couldn't ask for anyone better.
Bill Andrews Replied: Hello Mrs. Byrne, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback. Thank you for choosing us for all of your vehicle needs for all of these years! We're very glad to hear that you always have such great experiences with each visit. As always if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 10, 2021
Jon Lehane was great at helping me find the right car for me. It was a very low pressure environment, making it easy to feel confident buying from Viti. Hopefully hes still there when I get my next one in 5 years.
Response from the owner Replied: Hi Nick,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with Jon. We always strive to make the purchasing experience as smooth as possible and are thrilled to hear that we succeeded. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Google Review
- April 09, 2021
Amazing service...best experience in my life hands down. They are very detail oriented, professional and treat you like gold. Won't go anywhere else from now on.
Response from the owner Replied: Hi Michelle,Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are thrilled to hear that you had such an incredible first servicing experience with Doug. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- April 01, 2021
No one knows Mercedes Benz like Russ Machado, I hope he lives to be 120!! Nicest people on earth!
Response from the owner Replied: Hi Howard,Thank you for the positive review, we appreciate your feedback and your business. We will certainly look into why your service took so long, we apologize that you had to wait for so long. If you ever have any other questions or concerns, please give us a call at any time.
DealerRater Review
- April 01, 2021
Having bought many cars over the years, Ive always been apprehensive about walking into a dealership, not knowing what to expect (poor service, pushy sales staff, too long a stay to make a purchase, etc.) but what I experienced at Viti should be the gold standard that every dealer strives for -...
Viti Mercedes-Benz Replied: Hi gad723, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such an amazing purchasing experience with Angelo and the rest of our team. Thank you for choosing us, and congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- March 30, 2021
Took my car in for a recall check. Great service and customer information. Said it would take about 90 minutes and was done in 75. Car washed and waiting for me. Hard to beat that!
Viti Mercedes-Benz Replied: Hi wnwp, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear your service went flawlessly! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 28, 2021
After an original misunderstanding they truly made an effort to make a good deal.. Along with good follow up from salesperson
Response from the owner Replied: Hi Joe,Thank you for giving us another chance! We are very glad to hear that your experience turned out to be a much better one. We appreciate your feedback, thank you for taking the time to reach out and allow us to make amends for that original misunderstanding. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 26, 2021
A great dealership. Excellent sales staff and the service department is top-notch. Giving a special shout-out to Ray Machado. Thanks for everything you do to keep us rolling along!
Viti Mercedes-Benz Replied: Hi Jack, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you have such great experiences servicing your vehicle with Ray. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- March 25, 2021
I brought my 1969 280SE knowing it needed service, but not at what extent. Viti Service Department kept me informed at every step. They were extremely knowledgeable and professional. I'd like to personally thank Tony Mieli at Viti for the outstanding service.
Viti Mercedes-Benz Replied: Hi RPG, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Tony made the servicing process as smooth as possible for you. Thank you for choosing us to service your vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 24, 2021
Great service and attentive customer service ! Very fast, I was in and out in less than an hour ! Needed inspection sticker as I forgot to have it done, and needed it to prevent my registration from being suspended. They took great care of me as always !
Viti Mercedes-Benz Replied: Hi Larry401, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that Dan and the rest of our service team were able to take care of you so quickly. Thank you for choosing us for all of your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 24, 2021
Viti service is absolutely impeccable. Ray immediately gets the job serviced and having a loaner is the best.Thank you Viti for always being there!
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are thrilled to hear that you always have the best servicing experience possible with Ray and the rest of our service team. Thank you for choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- March 24, 2021
Susan and the Viti Service Department and their drivers are always top notch and do a great job. Very professional and awesome to deal with on any issue. They go above and beyond.
Bill Andrews Replied: Hi David, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that you always have such great experiences with Sue and the rest of our service team. Thank you for choosing us for all of your servicing needs for each of your vehicles! As always, if you ever have any questions or concerns please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 23, 2021
Excellent service. Danny worked with me on when it was convenient for me to fix my car. He worked with my insurance and had a loaner ready. He wasn't pushy and let me make choices. I will definitely bring my car back to Viti. Good choice for service !
Response from the owner Replied: Hi Carmen,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had a wonderful experience servicing your vehicle with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- March 20, 2021
I've been having my vehicles serviced at Viti Mercedes Benz for almost eight years, and I'm consistently a satisfied customer. I've come to expect gracious and efficient service from my service advisor, Russell Machado. When he came to see me in the waiting room to tell me that my battery failed...
Bill Andrews Replied: Hi Mike, Thank you so, so much for taking the time to leave this amazingly detailed review for us! We greatly appreciate you taking the time to do so, and are very glad to hear that your experiences with Russ, Tony, and the rest of our team are always incredible! We always strive to provide the best service possible with each visit and are happy to know that we have succeeded. Thank you for choosing us for all of these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 19, 2021
Response from the owner Replied: Hi Joe,We apologize that you feel as though you had a poor experience at our dealership. We would like the chance to make it right, however we need more information on what was wrong in order to do so. If you'd like, please feel free to reach out to us at your convenience.
Google Review
- March 15, 2021
Wow, what a great experience! Very friendly and knowledgeable staff was super accommodating. Jon, Will, and Jeff all helped find me the perfect new GLE350! They also provided me with all the information I needed to make an informed decision to lease. I'm looking forward to using their service...
Response from the owner Replied: Hi Elizabeth,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that our sales team was able to make the leasing process as smooth as possible for you. Congratulations on your new GLE! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future for your first service visit!
Google Review
- March 14, 2021
Went here to look at a GLS450 unfortunately no employees approached to help and I asked for a sales person the employee I asked stated I dont work in sales and walked away, you can just walk around inside and outside no one asks you anything or talks to you more like avoid you. Went to Inskip...
Response from the owner Replied: Hi Michael,We would like to apologize for your recent experience with us. It is never our intention to make any of our customers feel ignored or avoided. Thank you for taking the time to leave this feedback for us, we take it very seriously and will improve in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- March 14, 2021
Response from the owner Replied: Hi Jeff,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad you had such a memorable experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 11, 2021
Very pleased with the whole experience. They picked up my car and left a loner for me and then returned it the day. Good experience
Viti Mercedes-Benz Replied: Hi Deborah, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- March 11, 2021
Danny provided pinnacle service Im a food sales brokers and carry a lot items Danny places my car by back door to make easy to transfer items thanks
Bill Andrews Replied: Hi Frank, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- March 04, 2021
Excellent service, communication and people! Never a bad service experience!
Response from the owner Replied: Hi Chris,Thank you for leaving this great review for us! We appreciate your feedback and are very glad to hear that you had such a great servicing experience with Doug. We always strive to provide the best service with each visit and are thrilled to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- March 03, 2021
Issue resolved , it took a set of new tires to resolve the issueViti took care of my issue. They took the time to reexamine my car and went with a road test with the service manager. Thank you !The MB dealer in Burlington where I purchased this MB GLE 300D was in denial of any issue that they would...
Response from the owner Replied: Hi wayfour96,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- March 03, 2021
Had a very pleasant experience while waiting for my vehicle to be serviced. The staff was very accommodating and professional. Thank you once again Viti.
Viti Mercedes-Benz Replied: Hi Ro, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very happy to hear that you had such a memorable experience while servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 28, 2021
Another great service appointment at Viti! Danny Blinn is a very attentive service agent. Highly recommend!
Response from the owner Replied: Hi Tammy,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had another exceptional experience servicing your vehicle with Danny. He is a great member of our team and we are thrilled to hear that he makes each visit a great one for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 27, 2021
Im a first timer at Viti Mercedes Benz, had an emergency with a flat tire, customer service was helpful and guided me on what to do, for my car towed on time, got a loaner so my day went by smooth. One day later for my car fixed and delivered to my workplace, car cleaned outside and inside. It seems...
Viti Mercedes-Benz Replied: Hi Mundo, Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are very glad to hear that Russ and the rest of our team were able to make your emergency easier to deal with. We always strive to provide the best service possible and are very glad to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope to see you again in the future!
DealerRater Review
- February 26, 2021
Another excellent service experience with Viti. Have been a customer now for over 10 years with this C300 being the fourth car purchased and serviced there. Can't think of any service experience issues in all that time. This was a "B" service and though the car was going to be kept overnight, they...
Viti Mercedes-Benz Replied: Hi GP40MC1118, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and your loyalty with us for all of these years. We are very glad to hear that you had such a great servicing experience with Sue and the rest of our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- February 26, 2021
Vito has a team that makes service easy from the receptionist to the technician. A pleasure with whom to do business. I always recommend them as a great car dealer.
Bill Andrews Replied: Hi Gail, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a memorable experience with each member of our team. We thank you for choosing us for all of your servicing needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 25, 2021
I went in for routine service.. they kept my car for over 24 hours without letting me know. Absolutely no communication! When I got my car back they hadnt cleaned inside and no sticker !! So what did I get for $300? Treated badly and an oil change !!! I will never ever go back there
Karen Replied: Thank you for the response. After speaking with tony I feel much better. He was polite understanding apologetic and offered solutions rather than excuses. He made all the difference in the world in regards to my experience. Please thank him
DealerRater Review
- February 24, 2021
Ray Machado is our Service Advisor who is easy to work with, professional and accommodating. Ray keeps you informed, if there is extra service to be done. Ray and Viti are the best!
Viti Mercedes-Benz Replied: Hi cphillips462, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great servicing experiences with Ray. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 22, 2021
This is my first experience at Viti Mercedes and I would definitely recommend this dealership if you are in the market for any of the Mercedes-Benz vehicles. Jon Lehane is a pleasure to work with. He is extremely professional, courteous and knowledgeable without pressuring a customer into a...
Response from the owner Replied: Hi Gail,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had a memorable purchasing experience with Jon. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 22, 2021
I a few words I can say as a business owner they know there job and maintain a higher level of service and sales than anyone around . With one call they can pick up and drop off your vehicle, provide A detailed scope of work and preform them like a well oiled machine .
Viti Mercedes-Benz Replied: Hi Jpipes74, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you've had such great experiences with all of our employees. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 19, 2021
Always a great experience at Viti...when I was first in the market, I found a great deal, and have been back now for 2 lease renewals. Doug is "my service guy" and has been a pleasure to work with for years. My recent lease experience with Jon and Will was also excellent. Highly recommend the drive...
Bill Andrews Replied: Hi Jessica, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you had such great experiences with Doug, Jon, and Will! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you in the future!
Cars.com Review
- February 19, 2021
There sales department is a grade A team that puts you first and takes care of everything need at the drop of a hat , with out the hassle of a box store dealership. If you need one on one service in a safe clean environment this is you place , its also a family owned company which goes that extra...
Bill Andrews Replied: Hi John, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you've had such good, memorable experiences with our sales and service teams! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 17, 2021
I am ordering my 5th MB from Viti. everything from ordering to delivery to service has always been 100%. I love Sue in service.It has been a while. I am now on my 8th new Mercedes. Keep coming back because the experience has been so great. Service with Sue and Sales with Gary. Does not get...
Response from the owner Replied: Hi Robert,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and thank you for choosing us for all of your purchasing and servicing needs for all these years. We are glad to hear that Sue and Gary always take such great care of you with each visit. As always, f you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 17, 2021
It just doesn't get any better than when the Owner of the company goes to bat for his customer on a 3rd party warranty claim. James Gray was there for me and covered my back since day one of the claim. The Insurance Carrier originally denied a $6000 repair claim for items clearly covered under the...
Response from the owner Replied: Hi Joe,Thank you for taking the time to leave this incredible review for us! We greatly appreciate it and are very glad to hear that everything was taken care of for you in the end! We always strive to do the most we can for our customers. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- February 17, 2021
After only 3 weeks we encountered a problem with 2 engine light problems on my wifes certified 2018 GLC 300. It was promptly picked up when scheduled and repaired within 2 days after needing parts. Danny was very courteous and kind by keeping us informed of the status. Unfortunately it was Not able...
Response from the owner Replied: Hi Gary,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are glad to hear that you had a great experience servicing your vehicle with Danny and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- February 17, 2021
Response from the owner Replied: Hi Simon,We apologize that you feel as though you had a poor experience at our dealership. We would like the chance to make it right, however we need more information on what was wrong in order to do so. If you'd like, please feel free to reach out to us at your convenience.
Google Review
- February 17, 2021
BEST DEALERSHIP I HAVE EVER WORKED WITH.
Response from the owner Replied: Hi Lexi,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with our dealership. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Yelp Review
- February 15, 2021
Amazing service! They are quick and responsive. Shout out to Susan for providing such a high quality experience for my car
Bill A. Replied: Hi Gabriel,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had a wonderful experience with Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 13, 2021
Could not have been an easier process having my scheduled service done at Viti! Picked up my car on Cape Cod the day after calling for service, left me a clean loaner car and had my car back in my driveway the next day. Russel in the service department is professional and succinct. Clear on what...
Bill Andrews Replied: Hi Kathleen, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very happy to hear that your servicing experience with Russ was a seamless one! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- February 10, 2021
On time pickup and delivery back. Easy to make an appointment and excellent communication from my service rep. Could not be easier to get car serviced.
Bill Andrews Replied: Hi Banjoben, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that servicing with us is such a smooth experience each time. If you ever have any other questions or concerns, please fee free to give us a call at any time.
Cars.com Review
- February 09, 2021
Viti managed to diagnose and fix an ongoing issue I raised with another Mercedes service department for 18 months. They figured it out, fixed it and retuned my car to me in 36 hours. And provided a loaner. What more is there to say? They have a new customer in me. This is my 4th Mercedes SUV and...
Bill Andrews Replied: Hi James, Thank you for leaving this incredible review for us! We greatly appreciate your feedback and are very glad that you had such a great experience with us. We hope to continue exceeding your expectations in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Google Review
- February 04, 2021
excellent service
Response from the owner Replied: Hi Karyne,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a great servicing experience with Bud. Thank you for choosing us for all these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- February 04, 2021
Second vehicle purchased There is not a better dealer anywhere
Response from the owner Replied: Hi Joan,Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that you had another great purchasing experience with our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- February 04, 2021
It's a very rare thing to find an auto dealer that treats you as well if you just bought a $100,000 new Mercedes from them, or if you are a Mercedes owner and just brought your car in for a service. Viti earned my trust made a repeat customer out of me in the future for not only service, but I will...
Viti Mercedes-Benz Replied: Hello apigney, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great experiences with us. We strive to provide each of our customers with the best service possible and are happy to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- February 04, 2021
Driving on 93N, by Braintree, MA I hit a big rock stuck in a pothole during a Nor'Easter. It popped 2 tires and cracked a rim (luckily, I have run-flat tires so I was able to get the car to a safe place). I called Viti, In an hour Viti had a tow truck come pick up my GLK and had a loaner SUV on...
Bill Andrews Replied: Hi Wendy, Thank you for taking the time to leave this incredible review for us! We greatly appreciate the feedback and are very glad to hear that Russ and the rest of our service team was able to help resolve what was surely a stressful situation. If you ever have any other questions or concerns, please feel free to give us a call at any time. We are always here to help!
DealerRater Review
- January 30, 2021
I've been a customer on the sales and service side for twenty years. Viti and its team members continue to exceed my expectations. Simply the BEST! I am an auto enthusiast and collector who has come in contact with many dealers and service facilities over the years. Viti is simply second to none....
Viti Mercedes-Benz Replied: Hi Frank, Thank you for taking the time to leave this amazing review for us here as well! We greatly appreciate your feedback and are thrilled to hear that you've consistently had great services with us for all these years. Thank you for choosing us for all of your needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- January 30, 2021
After many years as a sales and service customer Viti continues to exceed my expectations. Have purchased numerous vehicles and recommended family and friends who have also been very pleased with the team members at the dealership. "BEST OF THE BEST"
Bill Andrews Replied: Hi Frank, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you've consistently had great services with us for all these years. Thank you for choosing us for all of your needs! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- January 27, 2021
Viti Mercedes has excellent customer service! Everyone from the person answering the phone, the service staff and the gentleman who came to my home to pick up my car for service are all pleasant and knowledgeable.
Response from the owner Replied: Hi Claire,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very happy to hear you had such a great experience with each member of our team! We're very glad you were able to utilize our free pick-up and delivery service, as well. If you ever have any questions or concerns, please feel free to give us a call at any time!
Google Review
- January 27, 2021
Danny the service advisor goes above and beyond
Response from the owner Replied: Hi Tommy,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great experience servicing with Danny! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 24, 2021
I've dealt with several Mercedes dealers over the decades and nobody comes close to the service at Viti. After my car threw a Blizzak tread it needed alignment. Viti sent a loaner from Rhode Island to the tip of Cape Cod. The following day after I added some minor additional work, my car was...
Bill Andrews Replied: Hi Jerry, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Sue, the drivers, and our pick up and delivery service helped to make your experience a great one! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- January 23, 2021
Ive had a twenty year relationship with Viti and rank them at the top of all companies I work with as to service and follow through. It is reflected in each and every one of their employees. I cannot recommend highly enough!
Viti Mercedes-Benz Replied: Hi Phcarty58, Wow! Thank you for taking the time to leave this incredible review for us and your loyalty for all of these years! We greatly appreciate your feedback and are so glad to hear that you have a great experience with each visit. If you ever have any other questions, as I'm sure you know, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- January 23, 2021
Great customer service
Response from the owner Replied: Hi Sharon,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad you had such a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- January 23, 2021
I am totally impressed by all aspects of my experience with Viti MB. Viti has raised the bar beyond all expectation. Superb sales and service, likely incomparable.
Response from the owner Replied: Hi J,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you've consistently had great visits with us! If you ever have any other questions or concerns, please feel free to give us a call at any time! We look forward to servicing you again in the future.
Cars.com Review
- January 23, 2021
I've come to expect excellent service in all respects. This has to be the most pleasant, low stress, and efficient dealership service around. My service advisor, Russell Machado, is always very smooth in the entire service experience from scheduling the appointment to handing over the car. The...
Bill Andrews Replied: Hi Mike, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you've always had such great service experience with Russ and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 20, 2021
From start to finish, the purchasing of our new vehicle was spot on. We needed a small repair done to our front drivers seat, they came and got the car, brought a loaner and had my car back the same day. And I live 90 minutes away. Thank you!
Bill Andrews Replied: Hi Susan, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear you had such a great experience buying your new vehicle with us. If you ever have any other questions or concerns, please feel free to vie us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- January 19, 2021
They Solved the problem with speedy service. Clean waiting room social distancing. Clear explanation of the problem. I would say they did their job very well.
Bill Andrews Replied: Hi Lou, Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear you has a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any thime.
Cars.com Review
- January 18, 2021
Should not take 3 hours to remove summer tires, then balance new tires and place on my car! I did have an appointment, this was not a walk in job.
Bill Andrews Replied: Hi Howard, Thank you for taking the time to leave this feedback for us! We apologize for the frustration, we have passed this along for internal follow up. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- January 18, 2021
Excellent service.
Response from the owner Replied: Hi Arthur,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that you had such a good experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- January 17, 2021
I have been doing business with this dealer for many years. They are an ethical business with excellent employees who have been with the company a long time. My service representative is a very pleasant guy with great communication skills. Service on our cars has always been done right the first...
Response from the owner Replied: Hi Thomas,Thank you for taking the time to leave this incredible, detailed review for us! We greatly appreciate your feedback and are very glad to hear that we have been able to consistently exceed expectations for all these years. Thank you for choosing us for all of your needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- January 10, 2021
Jon in sales was awesome! He anticipated my every need and taught me how to use my new vehicle. Viti gave me a great deal on my new GLA 250 and trade in!I am so happy and highly recommend Viti!
Response from the owner Replied: Hi Elaine,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great purchasing experience with Jon. Congratulations on your brand new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time - We are here to help every step of the way!
Cars.com Review
- January 09, 2021
My experiences with Viti, both purchasing and service, have been exceptional. They are completely professional while still being warm and friendly. Angelo in sales is knowledgeable and through and Susan in Servuce has great attention to detail and wonderful follow through. Vitis customer service far...
Bill Andrews Replied: Hi Kate, Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are thrilled to hear that you've had such great purchasing and servicing experiences with our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- January 08, 2021
Viti strives for excellence. From the initial call to the pick up it is a flawless process. Danny Blinn is professional & personal. Jeff Gray and his team pay attention to every detail! Love my car!
Response from the owner Replied: Hi Coleen,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience servicing your vehicle with Danny. We are also thrilled to hear that you love your car! If you ever have any other questions or concerns, please feel free to give us a call at any time. We are here to help you every step of the way!
Google Review
- January 05, 2021
I was visiting Newport with the family when we had a low coolant issue pop up the day before heading home on a 3 hour drive. Spoke to Danny Blinn and he was able to get me in the following morning and resolve my issue within a couple of hours. Can't thank Danny or the team at Viti service enough...
Response from the owner Replied: Hi George,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are thrilled to hear that Danny was able to resolve your issue just in time for the new year! If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 26, 2020
I had a problem with my headlights on a relatively new car. Russ in service handled the problem in the middle of a snow storm and had my car back to me in a day! Very professional and very convenient, with picking up and dropping off a loaner while they handled the repair. Very highly recommend...
Response from the owner Replied: Hi Linda,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear Russ and the rest of our service team were able to rectify your issue and provide a great servicing experience. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 23, 2020
Nice place for deale a good Mercedes
Response from the owner Replied: Hi Lucy,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- December 23, 2020
I went to look at new cars and I was very impressed with the one on one knowledge with their vehicles , also there show room is super clean and safe in these crazy times . I was able to sit down and make a straight Forward deal which was a lot less painless. I also financed threw them and found...
Bill Andrews Replied: Hi John, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback and are very happy to hear you had such a great buying experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future, and congratulations on purchasing your vehicle!
Google Review
- December 22, 2020
In a time that is unfortunately wrought with the acceptance of mediocrity, this team excels at delivering a top shelf guest experience. Yes...guest, vs customer. I've simply never felt like the latter. A sincere thank you to Team Viti. I offer my highest recommendation.
Response from the owner Replied: Hi Marty,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience servicing your vehicle with Danny. We always strive to provide the best service possible and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- December 18, 2020
Very attentive to detail. On time, clean, and professional. Keep up the good work. Than you for conducting your business this way. Overall a good experience.
Bill Andrews Replied: Hi gks152, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had such a good experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- December 18, 2020
I've bought 3 cars from Viti, they are always good. Just turned in my lease with Steve and it took all of 5 minutes. Excellent experience.
Response from the owner Replied: Hi Michael,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that your experience with Steve was a good one. We thank you for choosing us for all your purchasing needs, and look forward to seeing you again in the future! If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- December 17, 2020
Been a customer for years, a Benz is not a cheap investment, so to keep it in the best shape, stick with the experts. Viti has took care of my 1996 SL500 to the tune of 320300 miles, at which point I finally put her out to pasture. My current SL has 188000 and under Viti's care it runs like a...
Response from the owner Replied: Hi Dick,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad you've had such great servicing and purchasing experiences with Danny and Brad. Thank you for choosing us to take care of all your vehicle needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 17, 2020
Great dealership and service. I worked here for a short time as a driver and loved it. I love what they stand for and the customer service is top notch. They take care of you and will work with you as much as they can. The owners of this place do a fine job. I liked it so much I took my own Mercedes...
Response from the owner Replied: Hi Jillian,Thank you for taking the time to leave such an incredible review for us! It was great talking to you on the phone as well, we greatly appreciate your feedback and thank you for still choosing us for all of your servicing needs. Please feel free to give us a call at any time if you have any questions or concerns. We look forward to seeing you again in the future!
Cars.com Review
- December 16, 2020
No doubt it helps that they have a great product to sell, service, etc But the folks at VITI have been uniquely helpful, responsive, and professional to us for more than twenty years. I do not think it could be better.
Bill Andrews Replied: Hi JP, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear you always have such great experiences with us for all these years. Thank you for always choosing us! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future.
DealerRater Review
- December 15, 2020
Russ provided a great recommendation for replacing tires on my wifes car. This solution provided the most cost effective solution. Thank you for great service Russ and Viti.
Viti Mercedes-Benz Replied: Hi Sabutler1, Thank you for taking the time to leaving this review for us! We appreciate your feedback and are thrilled to hear that you and your wife had a great experience servicing your vehicle with Russ and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- December 14, 2020
Best service department by far! I would never buy a Mercedes or have it serviced anywhere else but Viti! Fair pricing and honest service :)
Response from the owner Replied: Hi Lisa,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and thank you for choosing us for all of your purchasing and servicing needs. We are thrilled to hear that we always exceed expectations and make each visit a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- December 12, 2020
Sales to Service is excellent. I have been buying and servicing my cars at Viti for over 14 years and they have always been number one from sales to service. Keep up the great work
Response from the owner Replied: Hi Anthony,Thank you for taking the time to leave this great review for us! We are so glad to hear that you have always had such great servicing experiences with us. Thank you for choosing us for all of your vehicle needs for so all these years! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again for many more years to come!
DealerRater Review
- December 11, 2020
Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase another vehicle at Viti again...
Viti Mercedes-Benz Replied: Hi GDH, Thank you for taking the time to leave such a kind review for us! We greatly appreciate your feedback and are so glad to hear you had such a great servicing experience with Danny. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- December 11, 2020
Great service, the courtesy drivers were prompt and friendly. The service advisor Ray Machado was a pleasure to work with and kept us informed throughout the repair process.
Bill Andrews Replied: Hi B, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are so glad to hear that you had such a great servicing experience with Ray and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time!
Cars.com Review
- December 05, 2020
Danny Blinn is the best and treats people the way they want to be and the way they should be. Truly a fine representative for the excellence Viti demands..
Bill Andrews Replied: Hi Bob, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback. Danny is a great member of our team and we are very glad to hear that you had such a great experience working with him! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- December 04, 2020
Excellent an courteous service by Doug and Tony
Response from the owner Replied: Hi William,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you had such a great servicing experience with Doug and Tony! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- December 03, 2020
Excellent Service!
Response from the owner Replied: Hi Steven,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are thrilled to hear that you had such a great servicing experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- December 03, 2020
The Viti Service Dept. continues to amaze me on their commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou
Viti Mercedes-Benz Replied: Hi Joe, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback and are so glad to hear you always have such good experiences with Russ and the rest of our service department. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- December 02, 2020
so far I will recommend Viti Inc. to any body interested in buy a car New or used. I am very happy with they service.
Bill Andrews Replied: Hi Joseph, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had a great buying experience with our sales team! If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- December 01, 2020
Viti provided great service. Susan in service was extremely helpful. Car was picked up and delivered exactly when scheduled. Susan kept us updated on all aspects of service.
Bill Andrews Replied: Hi Ann, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you had such a great experience servicing your vehicle with Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- December 01, 2020
Sue from Viti was exceptional , great friendly customer service . She arranged for my car to be picked up at my home with a loaner dropped off . She kept in contact with me all day . My car was done in one day they returned my car clean and picked up the loaner. Im always very happy with their...
Response from the owner Replied: Hi Michelle,Thank you for taking the time to leave this kind review for us! We greatly appreciate your feedback and are thrilled to hear that you had such a great servicing experience with Sue and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- November 27, 2020
I have been working with Viti since 2009. They have consistently been easy to work with, professional, accommodating and willing to go the extra mile.
Viti Mercedes-Benz Replied: Hi aafidalgo, Thank you for taking the time to leave such a kind review for us! We greatly appreciate your feedback and are very glad to hear that you have had such great experience with our team for all of these years. Thank you for choosing us, and as always, if you ever have any questions or concerns please give us a call at any time.
Google Review
- November 22, 2020
Great service
Response from the owner Replied: Hi Denise,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you had a great servicing experience with Danny. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 21, 2020
Great expierence as always and great prices!
Response from the owner Replied: Hi Thomas,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are thrilled to hear you had such a good experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
DealerRater Review
- November 21, 2020
As a new customer, I found the service department staff to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealership.
Viti Mercedes-Benz Replied: Hi Bob, Thank you for taking the time to leave such an incredible review for us! We appreciate your feedback and are thrilled to hear you had such a great experience with Russ and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- November 18, 2020
Good service- excellent quality and run very professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner.
Viti Mercedes-Benz Replied: Hi Csherwin63, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are so glad to hear you had such a great experience with our service department, If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 17, 2020
I continue to be a loyal and satisfied customer of Viti Mercedes-Benz. It's been at least a dozen years. Their commitment to service is incomparable. Recently, I moved to CT. I drove my wagon to Viti for a scheduled service. Bud Cartin, Senior Service specialist arranged to have my car returned...
Response from the owner Replied: Hi Heather,Thank you for taking the time to leave this shining review for us! We greatly appreciate your feedback and thank you for choosing us for all of these years, even after your move to another state! Bud is a great member of our team and will be thrilled to hear such kind words. As always, please give us a call at any time if you have any questions or concerns. We look forward to servicing you for many more years to come!
Google Review
- November 17, 2020
I always go to VIti Mercedes they are the best! they take care of my cars to beyond my satisfaction. Danny Blinn is my service advisor whom is a wonderful individual to deal with as well as my mechanic Jay Lapierre, he always make sure everything is done to a five star perfection ! I wouldnt go...
Response from the owner Replied: Hi Lawrence,Thank you for taking the time to leave this incredible review for us! We are so glad to hear that you always have such great experiences with Danny and Jay - They are great members of our team. We also want to thank you for choosing us for all of your Mercedes-Benz needs, whether it is sales or service. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 17, 2020
I rarely post on social media however the service I have experienced at Viti Mercedes over the past 30 years is so exceptional I felt compelled to. Recently I retired and became the full time caretaker of my disabled husband. It is critical that my car is reliable. With my great manager Danny Blinn...
Response from the owner Replied: Hi Sonya,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad you've had such great experiences with us for all these years. We are very grateful that you chose us for all of your servicing needs. Danny is a great member of our team and will be thrilled to hear these kind words, as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you in the future!
Google Review
- November 17, 2020
Danny Blinn really went the extra mile recently and helped me solve a problem that my original Mercedes dealership could not handle: getting a hitch installed on my car after purchase. Every experience with Viti has been smooth. For service, they send a loaner to my home on Cape Cod and deliver...
Response from the owner Replied: Hi Lauren,Thank you for taking the time to leave such a great review for us! We greatly appreciate your feedback and are so glad to hear you've had such great experiences with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- November 14, 2020
Only one can be "The Best"Six stars for Russell Machado.Viti has been servicing my vehicles since the mid '60's. Always impressed. Never disappointed.
Response from the owner Replied: Hi David,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience servicing your vehicle with Russ. Thank you for choosing us for all of your servicing needs. We look forward to continue servicing you again in the future! If you ever have any questions or concerns, please give us a call at any time.
Google Review
- November 13, 2020
They take care of you like no other dealership... You are number one!!!
Response from the owner Replied: Hi Phil,Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are so glad to hear you've had such great experiences with Bud and the rest of our team for all these years. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- November 07, 2020
Always kept informed.service advisor very good at details of what needed to be done to fix the issue and keeps you informed if they find any other issues
Bill Andrews Replied: Hi Timothy, Thank you for taking the time to leave such a kind review for us! We greatly appreciate your feedback and are thrilled to hear you always have such great experiences with Sue when servicing with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
DealerRater Review
- November 04, 2020
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special...
Viti Mercedes-Benz Replied: Hi Birder, Thank you for taking the time to leave such an incredible review for us here, as well! We greatly appreciate your feedback and are thrilled to hear that you've had such great experiences with Sue and the rest of our service team. We thank you for trusting us to take care of "Janis" for all of these years. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- November 04, 2020
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special...
Bill Andrews Replied: Hi John, Thank you for taking the time to leave such an incredible review for us! We greatly appreciate your feedback and are thrilled to hear that you've had such great experiences with Sue and the rest of our service team. We thank you for trusting us to take care of "Janis" for all of these years. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 31, 2020
Response from the owner Replied: Hi Fatimoh,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- October 30, 2020
Response from the owner Replied: Hi Lauren,Thank you for taking the time to leave such a great review for us! We greatly appreciate your feedback and are so glad to hear you've had such great experiences with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 28, 2020
Response from the owner Replied: Hi Sonya,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad you've had such great experiences with us for all these years. We are very grateful that you chose us for all of your servicing needs. Danny is a great member of our team and will be thrilled to hear these kind words, as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you in the future!
Google Review
- October 23, 2020
Couldnt live without these folks! Sales, Service, office people... alll wonderful! Oh... and I love my MB too!
Response from the owner Replied: Hi Sue,Thank you for taking the time to leave such a kind review for us! We greatly appreciate your feedback and are so glad to hear that you always have such a great experience working with the members of our team. The car is a nice bonus, too, of course! If you ever have any other questions or concerns please feel free to give us a call at any time.
Google Review
- October 23, 2020
Response from the owner Replied: Hi Lawrence,Thank you for taking the time to leave this incredible review for us! We are so glad to hear that you always have such great experiences with Danny and Jay - They are great members of our team. We also want to thank you for choosing us for all of your Mercedes-Benz needs, whether it is sales or service. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 23, 2020
Response from the owner Replied: Hi Heather,Thank you for taking the time to leave this shining review for us! We greatly appreciate your feedback and thank you for choosing us for all of these years, even after your move to another state! Bud is a great member of our team and will be thrilled to hear such kind words. As always, please give us a call at any time if you have any questions or concerns. We look forward to servicing you for many more years to come!
Google Review
- October 23, 2020
I had a problem with my GPS navigation. Viti sent a driver with a loaner car to my home, took my car back to Viti, and fixed the problem. This was the least intrusive vehicle maintenance that I have ever experienced in my 50 years of driving. I highly recommend Viti service.
Response from the owner Replied: Hi Roger,Thank you for taking the time to leave such a great review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with our service team and were able to use our pick up and delivery services. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- October 22, 2020
It was such a pleasure working with salesman Jon Lehane when I ordered my new 2020 GLC 300. I had never ordered a new car to be built with the options I wanted and Jon was really patient and knowledgeable about the car. Thanks again to Jon and everyone at Viti Mercedes Benz!
Bill Andrews Replied: Hi Bill, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear you had such a great buying experience with Jon and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, we hope you enjoy it!
Google Review
- October 17, 2020
After some negotiation my parents bought a beautiful Mercedes (what's not to like about Mercedes) and were promised weather mats as part of the deal. After the sale, Viti would not return phone calls and made the excuse that nothing about mats was written down. Buyer beware. Make sure you get...
Response from the owner Replied: Hi Chandra,We personally want to apologize for the miscommunication. We understand that your parents had requested winter mats and assumed that they would be included in the purchase at the time of delivery. For whatever reason, they were neglected to be included on the purchase and sales agreement. As a result, they were not part of the delivery. We will certainly honor your request and have them ordered and shipped to your home immediately. The last thing we would ever want to do is frustrate and disappoint our customers. Again, we apologize for any inconvenience we caused, and we truly appreciate your family's business. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- October 17, 2020
Consistently fabulous service..I wouldn't go anywhere else!
Response from the owner Replied: Hi Cathy,Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback, and thank you for choosing us for all your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 16, 2020
Response from the owner Replied: Hi Paul,Thank you for taking the time to leave such an incredible review for us! We appreciate it so much and are very glad to hear you've had such great experiences with Danny, Chanthy, and our drivers! We always strive to provide the best service possible each time and are so glad we succeed. Thank you for choosing us for all your servicing and purchasing needs. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- October 15, 2020
I own 3 Mercedes cars/sprinter van and Vitti Mercedes has been there to take care of all of my service needs !Danny Blinn in service is Awesome !Hes saved me $$ because I didnt need to do a service I thought was dueHell bend over backwards to make the repairs as efficient & timely as humanly...
Response from the owner Replied: Hi Paul,Thank you for taking the time to leave such an incredible review for us! We appreciate it so much and are very glad to hear you've had such great experiences with Danny, Chanthy, and our drivers! We always strive to provide the best service possible each time and are so glad we succeed. Thank you for choosing us for all your servicing and purchasing needs. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- October 15, 2020
Viti is in a class by itself when it comes to servicing my vehicles. The dealership is consciousness, spot on and cost effective. Well done.
Bill Andrews Replied: Hi Happy in Boston, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- October 14, 2020
Response from the owner Replied: Hi Sultan,Thank you for taking the time to leaving this amazing review for us! We greatly appreciate your feedback and are so glad to hear that you and your wife had such a great purchasing and servicing experience with Angelo, Danny, and the rest of our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, and we look forward to servicing you again in the future!
Google Review
- October 13, 2020
We bought a pre-owned certified C-Class SUV with low mileage. A few kinks had to be straightened out. They came and picked up the vehicle and returned in top condition. That is a remarkable service because we live an hour away from VT. It's also remarkable that every customer gets a service person...
Response from the owner Replied: Hi Sultan,Thank you for taking the time to leaving this amazing review for us! We greatly appreciate your feedback and are so glad to hear that you and your wife had such a great purchasing and servicing experience with Angelo, Danny, and the rest of our team! If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, and we look forward to servicing you again in the future!
Cars.com Review
- October 12, 2020
Brought my 2001 SLK for state inspection and a naggy oil leak and had a very positive experience. A thorough indpection was completed and the cause of the leak found in short order. Car ready and spotless at the designated time. My service advisor Danny Blinn was amazing.
Bill Andrews Replied: Hi SylviaR, Thank you for taking the time to leave this amazing review for us! We're so glad to hear that you had such a great experience servicing your 2001 SLK with Danny and our technician. If you ever have any other questions or concerns, please fee free to give us a call at any time.
Google Review
- October 12, 2020
Response from the owner Replied: Hi Thomas,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- October 09, 2020
Viti is in a league of their own. Top notch service, great staff and this warrants a loyal following!I always go to Viti for my car service needs. My Service Advisor Doug Eccleston is a top notch professional. Friendly, personable and efficient. Viti Mercedes deserves it's Five Star Rating!
Response from the owner Replied: Hi Nancy,Thank you for taking the time to leave this nice review for us! We are glad to hear that you had such a great experience with us, and we appreciate your feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- October 06, 2020
I purchased my ML from Viti six years ago. In all my decades of owning cars, Ive never experienced the extraordinarily high level of customer service nor auto expertise as with Viti. My car has been serviced with the dealership from day one and always will be.
Response from the owner Replied: Hi Karen,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad you have had such great experiences with Danny and the rest of our team when you service with us! We thank you for choosing us for all of your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
DealerRater Review
- October 05, 2020
I acquired a vehicle from Viti and the overall experience was superior. Jon Lehane, my sales consultant, handled the process both efficiently and effectively. Jon is a good listener, he showed attention to detail, and was able to secure the terms I was seeking swiftly. I really can't ask for more...
Viti Mercedes-Benz Replied: Hi Tim, Thank you for taking the time to leave this incredible review for us! We are so glad to hear that you had such a great buying experience with Jon, he is a great member of our team and will be thrilled to hear this! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- October 03, 2020
Response from the owner Replied: Hi Peter,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience with Bud and our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope you and your wife continue to have great explorations!
Google Review
- October 03, 2020
Response from the owner Replied: Hi Deb,We sincerely apologize for your experience. This is certainly not the norm at our dealership, we take feedback such as this very seriously and greatly appreciate you taking the time to let us know. Our Service Director has been made aware of the situation, and he would like to give you a call. Due to it being late Friday afternoon, this will likely not be until early next week. Regardless, we thank you again for reaching out to us.
Google Review
- October 02, 2020
First service experience at Viti was very positive. My vehicle is a Sprinter based RV that my wife and I have utilized to explore the USA over the past 30 months. Brought vehicle in for first major service and received very good counsel on what needed to be done and what didnt from Senior Service...
Response from the owner Replied: Hi Peter,Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience with Bud and our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We hope you and your wife continue to have great explorations!
Google Review
- September 28, 2020
This was my first experience with Viti Mercedes Service Department and it will be my last. I scheduled a 7:30am appointment online for Service A. When I arrived there, I was told that the service techs dont arrive until 8am, and that there were cars ahead of me in the queue. What?? Then, not hearing...
Response from the owner Replied: Hi Deb,We sincerely apologize for your experience. This is certainly not the norm at our dealership, we take feedback such as this very seriously and greatly appreciate you taking the time to let us know. Our Service Director has been made aware of the situation, and he would like to give you a call. Due to it being late Friday afternoon, this will likely not be until early next week. Regardless, we thank you again for reaching out to us.
Google Review
- September 27, 2020
Response from the owner Replied: Hi Chandra,We personally want to apologize for the miscommunication. We understand that your parents had requested winter mats and assumed that they would be included in the purchase at the time of delivery. For whatever reason, they were neglected to be included on the purchase and sales agreement. As a result, they were not part of the delivery. We will certainly honor your request and have them ordered and shipped to your home immediately. The last thing we would ever want to do is frustrate and disappoint our customers. Again, we apologize for any inconvenience we caused, and we truly appreciate your family's business. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 26, 2020
Response from the owner Replied: Hi Chandra,We personally want to apologize for the miscommunication. We understand that your parents had requested winter mats and assumed that they would be included in the purchase at the time of delivery. For whatever reason, they were neglected to be included on the purchase and sales agreement. As a result, they were not part of the delivery. We will certainly honor your request and have them ordered and shipped to your home immediately. The last thing we would ever want to do is frustrate and disappoint our customers. Again, we apologize for any inconvenience we caused, and we truly appreciate your family's business. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 20, 2020
After some negotiation my parents bought a beautiful Mercedes (what's not to like about Mercedes) and were promised weather mats as part of the deal. After the sale, Viti would not return phone calls and made the excuse that nothing about mats was written down. Buyer beware. Make sure you get...
Response from the owner Replied: Hi Chandra,We personally want to apologize for the miscommunication. We understand that your parents had requested winter mats and assumed that they would be included in the purchase at the time of delivery. For whatever reason, they were neglected to be included on the purchase and sales agreement. As a result, they were not part of the delivery. We will certainly honor your request and have them ordered and shipped to your home immediately. The last thing we would ever want to do is frustrate and disappoint our customers. Again, we apologize for any inconvenience we caused, and we truly appreciate your family's business. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 19, 2020
My car new CPO was thoroughly taken care of and the issue was fully explained to me.
Response from the owner Replied: Hi Stephen,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great experience with Doug and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 18, 2020
This was my first experience with Viti Mercedes Service Department and it will be my last. I scheduled a 7:30am appointment online for Service A. When I arrived there, I was told that the service techs dont arrive until 8am, and that there were cars ahead of me in the queue. What?? Then, not hearing...
Response from the owner Replied: Hi Deb,We sincerely apologize for your experience. This is certainly not the norm at our dealership, we take feedback such as this very seriously and greatly appreciate you taking the time to let us know. Our Service Director has been made aware of the situation, and he would like to give you a call. Due to it being late Friday afternoon, this will likely not be until early next week. Regardless, we thank you again for reaching out to us.
Cars.com Review
- September 17, 2020
I absolutely loved the exceptional experience in quality and service Viti has given me. My advisor Danny Martinez couldnt have been more hospitable towards me. The best part of my experience was that they even detailed my car inside and out and even delivered my Mercedes to my work! And on top of...
Bill Andrews Replied: Hi Thomas, Thank you for taking the time to leave this incredible review for us! We are so glad to hear that you had such a great experience with Danny and the rest of our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- September 17, 2020
Response from the owner Replied: Hi Marc,Thank you so much for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that Sue and our service team made your first experience with us such a great one. We always strive to provide the best communication and service possible and are thrilled to know that we succeeded. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 17, 2020
Response from the owner Replied: Hi Christine,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great experience with Dan and our service team. We always strive to properly communicate with our clients and are glad to know that he was so thorough to make your experience that much smoother. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 13, 2020
My service manager, Ray, was so helpful in an emergency situation. Also there was no charge for the needed repair. Continuation of the very good service I have experienced at Viti.
Response from the owner Replied: Hi Susan,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear Ray and the rest of our service team were able to take care of you and resolve that emergency for you without issue. We strive to always provide the best service possible and are thrilled to know that we succeed. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 12, 2020
Google Review
- September 08, 2020
Wonderful customer service.
Response from the owner Replied: Hi Christopher,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 08, 2020
Great place to purchase a vehicle, there may be a snag here and there but rest assured the Viti Staff will always make things right. Impeccable customer service.
Response from the owner Replied: Hi Fred,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your honesty and are very glad to hear that you end up satisfied after visits with Danny and the rest of our service team. Thank you for choosing us for your servicing needs on both of your vehicles! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- September 05, 2020
My service manager Mr Martinez takes care of all my service needs and gets the job done. His relentless efforts to make my experience nothing but Top Notch is infectious! Loader car delivery and pick up around my schedule and emails, calls and texts.... whatever it takes to make the Mercedes...
Bill Andrews Replied: Hi Arlene, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are so glad to hear that Danny always takes such great care of you and makes your servicing experiences great. We always strive to provide the best service possible and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 05, 2020
Response from the owner Replied: Hi Fred,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your honesty and are very glad to hear that you end up satisfied after visits with Danny and the rest of our service team. Thank you for choosing us for your servicing needs on both of your vehicles! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 04, 2020
Response from the owner Replied: Hi Christopher,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- September 01, 2020
I always have a fantastic service experience with Viti's Danny Blinn. The process is seamless and exceptionally convenient.
Response from the owner Replied: Hi Richard,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great experiences servicing your C-Class with Danny and the rest of our team. If you ever have any other questions concerns, please give us a call at any time. We look forward to servicing you again in the future!
Google Review
- September 01, 2020
As always Viti Mercedes Service department is well ahead of all it's competitors. Other service departments just cant match the professionalism and convenience Viti Mercedes offers.
Response from the owner Replied: Hi John,Thank you for taking the time to leaving this glowing review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great experience with our service department again. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 30, 2020
A first class experience while buying the vehicle followed up by a first class experience with the initial service.The entire staff could not be any more accommodating or hospitable
Response from the owner Replied: Hi Tony,Thank you for leaving this great review for us! We appreciate your feedback and are so glad to hear that you had such a great first experience with our sales and service teams. We always strive to make all processes as smooth and welcoming as possible and we are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- August 29, 2020
Easy to deal with, always cordial ! Never too busy to take care of new customers! I would go back there and recommend to my friends to use this dealership too!
Bill Andrews Replied: Hi Howard, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and loyalty over the years, and are thrilled to hear that Russ and the rest of our service team have made every visit a perfect one. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- August 26, 2020
Very nice people to deal with, very professional , honest and concerned about your opinion. More than helpful when I had to leave my car overnight. Superb service.
Bill Andrews Replied: Hi Jay, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- August 26, 2020
Usual great service experience. On time pickup and drop-off for a warranty repair. Service manager Susan McDermott and the drivers were personable and great. Nice start for the fifth C300 I have bought from this dealer.
Bill Andrews Replied: Hi Dave, Thank you for taking the time to leave such an amazing review for us! We greatly appreciate your feedback and are so glad to hear that you have always had such great experiences with Sue and the rest of our team. We thank you for your loyalty and look forward to continue servicing you for many more years to come! Please give us a call at any time if you ever have any questions or concerns.
Google Review
- August 26, 2020
Response from the owner Replied: Hi Tony,Thank you for leaving this great review for us! We appreciate your feedback and are so glad to hear that you had such a great first experience with our sales and service teams. We always strive to make all processes as smooth and welcoming as possible and we are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 26, 2020
Response from the owner Replied: Hi Richard,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you always have such great experiences servicing your C-Class with Danny and the rest of our team. If you ever have any other questions concerns, please give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 25, 2020
Response from the owner Replied: Hi John,Thank you for taking the time to leaving this glowing review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great experience with our service department again. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 23, 2020
I brought my Mercedes in for service at Viti this week for the first time. I bought the car from a different MB Dealer. Sue was my Service Advisor and she was awesome. She was very helpful with telling me what service needed to be done based on the low miles on my car. Sue kept me fully informed...
Response from the owner Replied: Hi Marc,Thank you so much for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that Sue and our service team made your first experience with us such a great one. We always strive to provide the best communication and service possible and are thrilled to know that we succeeded. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 19, 2020
I was extremely pleased with the recent service that I received on my vehicle. The problem was diagnosed and efficiently repaired. My service manager, Dan, also checked for any recalls that were applicable and those were addressed at time of visit. Dan was pleasant, respectful and he placed me in a...
Response from the owner Replied: Hi Christine,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are so glad to hear that you had such a great experience with Dan and our service team. We always strive to properly communicate with our clients and are glad to know that he was so thorough to make your experience that much smoother. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 17, 2020
Response from the owner Replied: Hi Daniel,Thank you for leaving this amazing review for us! We are very glad to hear that Bud and our service team has been able to provide such amazing service for you for all of these years. We greatly appreciate you continuing to choose us for your servicing needs, as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- August 17, 2020
Response from the owner Replied: Hi Elisa,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that Jon and Deb made your leasing experience such a great one despite your initial fears. We strive to always make the process as painless as possible so we are thrilled to know that we exceeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- August 15, 2020
Great Service !!!!
Response from the owner Replied: Hi Aldo,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- August 15, 2020
Perfect!
Response from the owner Replied: Hi Neal,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that your service went well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 15, 2020
Still pending
Response from the owner Replied: Hi wayfour96,Thank you for the feedback! We are unsure of what you mean by still pending, but we hope that in the end you feel as though you've had a five star experience with us. In the meantime, if you have any questions or concerns please feel free to give us a call at any time.
Google Review
- August 15, 2020
Excellent team & service. Always professional & go beyond to satisfy customers.
Response from the owner Replied: Hi Bob,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that our service team always takes such great care of you during your visits with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 15, 2020
Very Convenient! On Time and Professional! Vehicle runs like a top!
Response from the owner Replied: Hi Roger,Thank you so much for leaving awesome feedback here as well! It was a pleasure to talk to you yesterday, and we're very glad to hear that you had such a great experience with us and Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 15, 2020
Great service all around!
Response from the owner Replied: Hi Alicia,Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear that Ray and our service team were able to take such great care of you and your vehicle. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- August 15, 2020
Service is Excellent; Bud Cartin is the Best.
Response from the owner Replied: Hi John,It was great speaking with you yesterday! Thank you for the amazing feedback here and on our call yesterday, we appreciate it very much. Bud is a great member of our team, we're so glad to hear that he provides such great servicing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 14, 2020
I just purchased my 1st CLA250. It was a big purchase and truthfully scary. I was blessed with Jon Lehane @ Viti Bros in Tiverton RI. He walked me thru the entire process. Made my purchase seamless and was kind and knowledgeable. Then with it was time to do the financial end of it, Debra was a...
Response from the owner Replied: Hi Elisa,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that Jon and Deb made your leasing experience such a great one despite your initial fears. We strive to always make the process as painless as possible so we are thrilled to know that we exceeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- August 11, 2020
Response from the owner Replied: Hi Alicia,Thank you for taking the time to leave this great review for us! We greatly appreciate your feedback and are very glad to hear that Ray and our service team were able to take such great care of you and your vehicle. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- August 04, 2020
Response from the owner Replied: Hi wayfour96,Thank you for the feedback! We are unsure of what you mean by still pending, but we hope that in the end you feel as though you've had a five star experience with us. In the meantime, if you have any questions or concerns please feel free to give us a call at any time.
Google Review
- August 01, 2020
Response from the owner Replied: Hi Neal,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that your service went well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- August 01, 2020
Response from the owner Replied: Hi Bob,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that our service team always takes such great care of you during your visits with us. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 23, 2020
Response from the owner Replied: Hi Roger,Thank you so much for leaving awesome feedback here as well! It was a pleasure to talk to you yesterday, and we're very glad to hear that you had such a great experience with us and Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 23, 2020
Response from the owner Replied: Hi John,It was great speaking with you yesterday! Thank you for the amazing feedback here and on our call yesterday, we appreciate it very much. Bud is a great member of our team, we're so glad to hear that he provides such great servicing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 22, 2020
Response from the owner Replied: Hi David,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 18, 2020
Very attentive and always on time. Cars are complicated today and it requires specialized training which the repairmen at Viti have and are very courteous to their customers.
Bill Andrews Replied: Hi Joanne, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you had a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- July 18, 2020
I have been a customer of Viti for over 16 years and have always been treated fairly with respect and integrity whether buying a new car or having a vehicle serviced. My service advisor, Bud Cartin, is always extremely attentive and willing to take the time necessary to review all service issues in...
Response from the owner Replied: Hi Daniel,Thank you for leaving this amazing review for us! We are very glad to hear that Bud and our service team has been able to provide such amazing service for you for all of these years. We greatly appreciate you continuing to choose us for your servicing needs, as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- July 18, 2020
Response from the owner Replied: Hi Aldo,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had such a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- July 17, 2020
Response from the owner Replied: Hi Kevin,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are so glad to hear that Jeff and our team were able to make such a memorable experience for you. We always strive to go above and beyond for our customers and it is great to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 15, 2020
My car needed routine service and as usual completely satisfied. Bud is the best in the business, he gets the cars picked up and delivered when promised, calls to discuss unexpected items found and the cost to repair and when you receive the car, it's clean and running perfectly. Don't call anyone...
Bill Andrews Replied: Hi Peter, Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are so glad to hear that Bud has always been able to take such great care of you over the years. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- July 15, 2020
Excellent!
Response from the owner Replied: Hi Dr. Morris,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- July 15, 2020
Ray Machado is the very best! Makes the whole service experience easy for the customer. Loaner car brought to my door in the morning saving me a trip to Tiverton from Dartmouth. Car returned to my home at the end of the day in pristine condition, even vacuumed out the trunk!
Response from the owner Replied: Hi Leslie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that your service advisor made your experience such a great one. We are also thrilled that you were able to take advantage of our loaner fleet program! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- July 15, 2020
Service department is better than could be expected, especially Danny.
Response from the owner Replied: Hi Dianne,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback and are glad to hear you had such a great experience with our service department.. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- July 15, 2020
I have had nothing but excellent service and attendance to my immediate problems. I only use Viti as my service company.
Response from the owner Replied: Hi Deborah,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and loyalty with us. We are very glad to hear that Dan and the rest of our team are always able to exceed your expectations. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- July 15, 2020
It was my first service visit. I could have gone to Mercedes Warwick but a friend recommended Viti. Service was great and everyone there bent over backwards to be nice and answer questions. Looks like I'll be going there again.
Response from the owner Replied: Hi Andre,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that your first service visit with us was a great one and exceeded expectations. Sue is a great member of our team and is always here to help whenever you need. Please feel free to give us a call at any time, we look forward to servicing you again in the future!
Google Review
- July 10, 2020
Response from the owner Replied: Hi Dianne,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback and are glad to hear you had such a great experience with our service department.. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 08, 2020
Service department was great, they provided my service in a timely and efficient manner. The vehicle was picked up on time and delivered on time
Bill Andrews Replied: Hi JoeM, Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are so glad to hear that everything went well with your recent service. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- July 07, 2020
Response from the owner Replied: Hi Leslie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that your service advisor made your experience such a great one. We are also thrilled that you were able to take advantage of our loaner fleet program! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 04, 2020
I was greeted promptly and attended to with efficient service. I highly recommend Viti Service Department to anyone who needs repairers on their vehicle. Great Service Department
Bill Andrews Replied: Hi Fred, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that you had an amazing experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- July 01, 2020
I've never seen their facility! They simply schedule a day, pick up my car, drop off a loner and a day or 2 later do the reverse. The process is as easy as the quality and follow-up is great. The perfect social distancing service!
Bill Andrews Replied: Hi Steve, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are so glad to hear that our pick up and delivery service has been so beneficial for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Google Review
- June 30, 2020
Response from the owner Replied: Hi Nelsinferno,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 30, 2020
Ray Machado was excellent very informative. He explained about the tires and why they should be replaced. He was also detailed about the windshield replacement. Timing was exceptional with start and completion of work.
Bill Andrews Replied: Hi BV, Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that Ray made your service experience a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 26, 2020
I'm really impressed with the service provided by Viti. When I had a discrepancy with Mercedes corporate on damage from a lease, I called to see if the turned-in vehicle was still at Viti a month later. Jeff returned my call promptly, looked for the car even though it was likely gone. He left a...
Response from the owner Replied: Hi Kevin,Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are so glad to hear that Jeff and our team were able to make such a memorable experience for you. We always strive to go above and beyond for our customers and it is great to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 24, 2020
Response from the owner Replied: Hi Deborah,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and loyalty with us. We are very glad to hear that Dan and the rest of our team are always able to exceed your expectations. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you for many more years to come!
Cars.com Review
- June 19, 2020
Viti has high standards in every aspect of an automobile dealership. They are courteous, respectful. Automobile service is one aspect of my life that I don't need to be concerned with. The job always gets done right the first time. Thanks to Russell Machado.
Bill Andrews Replied: Hi David, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad you hear you've always had such great experience with us and servicing your two vehicles. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 19, 2020
Response from the owner Replied: Hi Dr. Morris,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had a great experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 19, 2020
Response from the owner Replied: Hi Andre,Thank you for taking the time to leave this awesome review for us! We are so glad to hear that your first service visit with us was a great one and exceeded expectations. Sue is a great member of our team and is always here to help whenever you need. Please feel free to give us a call at any time, we look forward to servicing you again in the future!
Google Review
- June 17, 2020
Response from the owner Replied: Jeff,We are sorry to hear you were so highly disappointed by the assessed value we offered you on your 2014 Silverado. Unfortunately our appraisal tools that track live dealer inventory, KBB and NADAbook Values as well as dealer and auction transactions in live time, indicated that your current vehicle is not selling at current market values. Comparable trucks with similar miles are selling at auction for about 4,000 below market. Therefore, we would not be able to compete with the market nor wholesale your truck to a third party dealer at a figure that was comparable to your expectations.Please know that we would have liked to have earned your business and would have offered an alternative figure if we could have offered you something close enough to what you had in mind based on your research. I hope this explanation makes sense. Please feel free to reach back out to me directly if you have any further questions or would like to discuss any of these details further. Simply contact the dealership and ask for me by name. I am in the office M-F during normal business hours. I wish you the best of luck finding the deal you are looking for.Thank you,Bill Andrews, Business Development Manager.
Google Review
- June 15, 2020
Google Review
- June 15, 2020
excellent experience as always
Response from the owner Replied: Hi Amber,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 15, 2020
A breath of fresh air!Viti recently took care of some warranty work on my motorhome chassis.The work was done quickly & with a courtesy vehicle at my disposal.
Response from the owner Replied: Hi Bruce,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great service experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 11, 2020
Response from the owner Replied: Hi Bruce,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great service experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 10, 2020
I love there service very professional leased vehicle through Viti and also purchased one.best part of service from Viti is there will come to you not you to them.
Bill Andrews Replied: Hi Carl, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had such a great leasing experience with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 10, 2020
Response from the owner Replied: Hi Victoria,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you have always had great experiences with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 09, 2020
They always go above and beyond
Response from the owner Replied: Hi Victoria,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear you have always had great experiences with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 06, 2020
Always great service at Viti, Dan Blinn does a very nice job! Bought my last 2 vehicles from Greg Forrest . He provides exceptional service.
Bill Andrews Replied: Hi Linda, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and appreciate you choosing us for your buying and servicing needs. Dan and Greg are great members of our team and we're glad to hear that they always make your visits great ones. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 05, 2020
Response from the owner Replied: Hi Leonard,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear everything went well and Sue and our mechanics were able to make the process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- June 05, 2020
Response from the owner Replied: Hi Seeking 70,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that our team was able to provide a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- June 04, 2020
The Viti service dept. has always done a great job whenever I needed service. Sue McDermott is very professional and knowledgeable and is an asset to the Service Department.
Bill Andrews Replied: Hi Brad, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that Sue was able to take such good care of you during your service. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- June 02, 2020
Response from the owner Replied: Hi Joanne,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- June 01, 2020
Quickly and professionally completed our service. Prices reasonable (for a Mercedes, after all).
Response from the owner Replied: Hi Seeking 70,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that our team was able to provide a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
CarGurus Review
- June 01, 2020
Very slow to respond to telephone inquiries.
Cars.com Review
- May 31, 2020
Viti service advisor Dan Blinn was great to work with, always professional and courteous. Service and repairs always have been an awesome experience at Viti Mercedes Benz.
Bill Andrews Replied: Hi Ron, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that you had a great experience with Dan. He is a valued member of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 31, 2020
Would not hesitate to use this dealership. Special care was obviously taken regarding cover-19. Loaner was new and clean. Estimate was honest and accurate. Very positive experience. Would not hesitate to use Viti again.
Bill Andrews Replied: Hi Airedale, Thank you for taking the time to leave this review for us! We are very happy to hear that you had such a great experience even with everything going on. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Cars.com Review
- May 31, 2020
Viti Automotive Group, service dept. are Professional and excellent. The care and attention in protecting both the costumer and their staff in the midst of the pandemic is amazing !!
Bill Andrews Replied: Hi Lidia, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear you had a great experience with us. Keeping everyone safe throughout these trying times was top priority for us and we are thrilled that we succeeded.
Google Review
- May 29, 2020
Sue M. was a great help in getting my SUV repaired quickly and efficiently. She kept me updated via text. The mechanics did a great job, too. The loaner car is really convenient. I've been going to VITI fort 6+ years and the service and quality have always been excellent. Thank you Sue and Viti.
Response from the owner Replied: Hi Leonard,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear everything went well and Sue and our mechanics were able to make the process as smooth as possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- May 22, 2020
Response from the owner Replied: Hi Jamie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
CarGurus Review
- May 18, 2020
Dealership was prompt and responsive in an email response to my inquiry. That was my only contact with this dealer.
Viti Mercedes-Benz Replied: Hello, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are glad to hear that communication with our team was prompt and efficient. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 17, 2020
Fabulous service and attention detail. Jonathan L takes great salesman. Takes great care of me.
Response from the owner Replied: Hi Jamie,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 17, 2020
Excellent service. Had my car in for my annual detail. Excellent job. My car looks like new. Worth every penny. My salesman Jonathan L. Is the best. Courteous and attentive.
Bill Andrews Replied: Hi Jamie, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are so glad to hear that Jon was able to provide the best service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- May 17, 2020
Typical low ball dealership.... they don't offer anything close to the KBB on your trade in. I didn't make it past the first offer before they let me walk out. Unless your buying a new Mercedes without asking questions and have deep pockets they don't care about your business! Would rate 0 stars if...
Response from the owner Replied: Jeff,We are sorry to hear you were so highly disappointed by the assessed value we offered you on your 2014 Silverado. Unfortunately our appraisal tools that track live dealer inventory, KBB and NADAbook Values as well as dealer and auction transactions in live time, indicated that your current vehicle is not selling at current market values. Comparable trucks with similar miles are selling at auction for about 4,000 below market. Therefore, we would not be able to compete with the market nor wholesale your truck to a third party dealer at a figure that was comparable to your expectations.Please know that we would have liked to have earned your business and would have offered an alternative figure if we could have offered you something close enough to what you had in mind based on your research. I hope this explanation makes sense. Please feel free to reach back out to me directly if you have any further questions or would like to discuss any of these details further. Simply contact the dealership and ask for me by name. I am in the office M-F during normal business hours. I wish you the best of luck finding the deal you are looking for.Thank you,Bill Andrews, Business Development Manager.
Google Review
- May 17, 2020
Response from the owner Replied: Hi Rob,Thank you so much for taking the time to leave this review for us! We greatly appreciate your feedback. Sue is a great part of our team, and we're very glad to hear that everyone was able to make your experience with us a great one. We always strive to provide the best service possible no matter what. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Cars.com Review
- May 15, 2020
Service Dept. was excellent. Their service Mgr. Ray was prompt, accurate in his estimates of the cost of the work and always has the customersafety and best interest in mind
Bill Andrews Replied: Hi Kenneth, Thank you for taking the time to leave this awesome review for us! We greatly appreciate your feedback and are glad to hear that Ray was able to provide the best service possible for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Google Review
- May 15, 2020
Response from the owner Replied: Hi Judy,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- May 12, 2020
Great service
Response from the owner Replied: Hi Judy,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- May 12, 2020
Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are so glad to hear that we have been able to consistently provide the best service for all of these years, thank you for choosing us! If you every have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- May 09, 2020
Always straight forward, car was bought and serviced there for 10 years without an issue
Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are so glad to hear that we have been able to consistently provide the best service for all of these years, thank you for choosing us! If you every have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Google Review
- April 23, 2020
I have an older ( much older) SLK 280 that I purchased used from Viti a few years ago. It has been a remarkably trouble free car and a lot of fun to drive. Unfortunately the dreaded "check engine" light recently came on. I made an appointment with Viti not really knowing what to expect. I...
Response from the owner Replied: Hi Rob,Thank you so much for taking the time to leave this review for us! We greatly appreciate your feedback. Sue is a great part of our team, and we're very glad to hear that everyone was able to make your experience with us a great one. We always strive to provide the best service possible no matter what. If you ever have any other questions or concerns, please feel free to give us a call at any time.
Google Review
- April 17, 2020
Google Review
- April 16, 2020
Response from the owner Replied: Hi Barbara,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.
Google Review
- April 16, 2020
Google Review
- April 15, 2020
Response from the owner Replied: Hi Amber,Thank you for taking this time to leave this review for us! We greatly appreciate your feedback. If you ever have any questions or concerns, please feel free to give us a call at any time.