Nick answered all my questions. He was responsive, however i don't think they had all the info i was looking for and lacked other info on a later question,...

Mercedes-Benz of Tiverton Replied: Hi GuruDCM7W8, Thank you for taking the time to leave this feedback for us! We are glad to hear that you had a great experience working with Nick, and we apologize for not having all the information you were looking for. If you ever have any other questions, please feel free to reach out at any time and we will do our best to find the answers for you!

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The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan...

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan...

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.

Dealer Replied: Hi Scott, Thank you for taking the time to leave this review for us! We appreciate the feedback and are very glad to hear that you've had a good experience so far with our team! If you ever have any other questions or concerns, please feel free to reach out at any time. We're looking forward to seeing you later this month if everything works out!

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I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back...

Dealer Replied: Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back...

Dealer Replied: Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!

Dealer Replied: Hi KMartitz, Thank you for this awesome review! We are thrilled to hear that you had such a great experience servicing your vehicle with Russell and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Dealer Replied: Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Dealer Replied: Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days...

Dealer Replied: Hi John, Thank you for taking the time to leave this 5-star review for us! We appreciate your feedback and are very glad to hear that Ashley and the rest of our team was able to provide such a seamless servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days...

Dealer Replied: Hi John, Thank you for taking the time to leave this 5-star review for us! We appreciate your feedback and are very glad to hear that Ashley and the rest of our team was able to provide such a seamless servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Exceptional service : prompt and with exactitude my Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals

Dealer Replied: Hi mwmd, Thank you for this 5-star review! We appreciate you taking the time to leave your feedback and we're very happy to hear that Danny and the rest of our service team were able to provide such a great servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Exceptional service : prompt and with exactitude my Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals

Dealer Replied: Hi mwmd, Thank you for this 5-star review! We appreciate you taking the time to leave your feedback and we're very happy to hear that Danny and the rest of our service team were able to provide such a great servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide.

Dealer Replied: Hi franceschini.dawn, Thank you for taking the time to leave this wonderful review for us! We are thrilled to hear that you've consistently had satisfactory service experiences with our team for so long. We also want to thank you for choosing us for all of your servicing needs. As always, if you ever have any other questions or concerns, please feel free to call us at any time. We look forward to continuing to provide you with exceptional service visits in the future!

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Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide.

Dealer Replied: Hi franceschini.dawn, Thank you for taking the time to leave this wonderful review for us! We are thrilled to hear that you've consistently had satisfactory service experiences with our team for so long. We also want to thank you for choosing us for all of your servicing needs. As always, if you ever have any other questions or concerns, please feel free to call us at any time. We look forward to continuing to provide you with exceptional service visits in the future!

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Excellent work and service as always. A loaner was made available for two days which was a big help.

Dealer Replied: Hi dgboenning, Thank you for this 5-star review! We are very glad to hear that Jonathan and the rest of our team were able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent work and service as always. A loaner was made available for two days which was a big help.

Dealer Replied: Hi dgboenning, Thank you for this 5-star review! We are very glad to hear that Jonathan and the rest of our team were able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs.

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this review for us! We also want to thank you for choosing us for all of your vehicle needs for so many years! We are thrilled to hear that Sue and the rest of our team have always been able to provide such wonderful servicing experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs.

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this review for us! We also want to thank you for choosing us for all of your vehicle needs for so many years! We are thrilled to hear that Sue and the rest of our team have always been able to provide such wonderful servicing experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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Purchasing was a very good experience through Viti

Response from the owner Replied: Hi Dennis,Thank you for taking the time to leave this positive feedback! We are glad to hear that you had a positive experience with our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I brought my Sprinter with them about May/June 2023 without hesitation to add the extended warranty from Robert. They delivered to my house which was excellent.I sold a van on Feb 2024 and contacted Arron back asking for refund on the extended warranty.I emailed them every 3 months.Also asked Robert...

Response from the owner Replied: Hi Pop A Pilot, We have removed our original response requesting additional information, as we have been able to identify you. Please accept our apologies for any extra notifications you may receive as a result.We wanted to inform you that we have looked into the details of your concerns and have identified the cause of the issue. We confirmed that there was correspondence with our team members, and they did everything they could on their end. Unfortunately, when the request for a cancellation and refund was initially submitted, the Mercedes-Benz system placed it in deactivation status rather than approved, and we were not notified. Because of this, we believed the process was underway and no further action was needed. When you reached out again, Aaron checked the system, identified the error, and restarted the process. This process can take 60 to 90 days to complete. It can also only be initiated by the finance department, which is why Robert was unable to assist, and it took longer than expected.We have coordinated with our main office and can confirm that everything has been resolved. The check was mailed on Monday this week, two days before your review was posted. There might be a delay due to the Federal holiday, but you should receive it any day now if you haven't already at the time of this response.We apologize for the long wait and hope this addresses your concerns.

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Greg Forrest is the very best sales person, excellent in every way. Over the years I have purchased 5 cars from him and each one he selected before I arrived at the show room and it would be the one I would drive away in. Now who does that, he does! Thank you Greg for all your years of service!

Dealer Replied: Hi nmoore1, Thank you for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are thrilled to hear that you always have such wonderful purchasing experiences with Greg. Thank you for choosing us for all of your Mercedes-Benz needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Greg Forrest is the very best sales person, excellent in every way. Over the years I have purchased 5 cars from him and each one he selected before I arrived at the show room and it would be the one I would drive away in. Now who does that, he does! Thank you Greg for all your years of service!

Dealer Replied: Hi nmoore1, Thank you for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are thrilled to hear that you always have such wonderful purchasing experiences with Greg. Thank you for choosing us for all of your Mercedes-Benz needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Great buying experience for a new car, no pressure, very relaxed.

Response from the owner Replied: Hi Keith,Thank you for taking the time to leave this wonderful feedback! We appreciate you taking the time to do so and are very glad to hear that you had such a great purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I have enjoyed driving different Mercedes models for over 20 years. I just picked up my second one from Viti. Brian sold me both cars and he makes the process so easy. He is all about excellent customer service and he makes every client feel like a VIP. I have recommended Brian to all of my...

Response from the owner Replied: Hi Peter,Thank you for taking the time to leave this review for us! We sincerely appreciate your feedback and are very glad to hear that Brian, Aaron, and the rest of our team were able to provide another wonderful purchasing experience for you. Congratulations on your new vehicle, and thank you for choosing us again! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Brian was the absolute best car salesman I have met! I was looking for a new car for about 6 months until I met Brian and he helped me find EXACTLY what I was looking for so fast. He was patient with me and made sure to keep me updated throughout the entire process. I now have other people...

Response from the owner Replied: Hi Alyssa,Wow, thank you for this amazing review! We appreciate your feedback, and we're so glad to hear that you had such a wonderful purchasing experience with Brian. Congratulations on acquiring your dream car! If you ever have any other questions, please feel free to give us a call at any time. We look forward to helping you again in the future!

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Best car buying experience in my life. Start to finish everything exceeded my expectations. Highly recommend

Dealer Replied: Hi Aaronlacasse, Thank you for this 5-star review! We are very glad to hear that you had such a memorable experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Best car buying experience in my life. Start to finish everything exceeded my expectations. Highly recommend

Dealer Replied: Hi Aaronlacasse, Thank you for this 5-star review! We are very glad to hear that you had such a memorable experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Issue resolved , it took a set of new tires to resolve the issueViti took care of my issue. They took the time to reexamine my car and went with a road test with the service manager. Thank you !The MB dealer in Burlington where I purchased this MB GLE 300D was in denial of any issue that they would...

Response from the owner Replied: Hi wayfour96,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Very professional, personable and efficient dealership. They offer fair trade-in values and have great prices. Overall, highly positive customer experience!

Dealer Replied: Hi CM, Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Very professional, personable and efficient dealership. They offer fair trade-in values and have great prices. Overall, highly positive customer experience!

Dealer Replied: Hi CM, Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Response from the owner Replied: Hi Barry,Thank you for taking the time to leave this 5-star review for us! We're glad to hear that you had a great experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service backed by talented professionals who get the job done right the first time.

Dealer Replied: Hi thomast747, Thank you for this wonderful review! We're glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service backed by talented professionals who get the job done right the first time.

Dealer Replied: Hi thomast747, Thank you for this wonderful review! We're glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Wilson was possibly the most patient person I know. I had many questions. I called and texted multiple times. Then I pushed so hard to get the paper work done so I could pick up my car. You may be thinking well that’s his job but he did it with a smile and laughed at all of my jokes!Shout it to Deb...

Response from the owner Replied: Hi Patricia,Thank you for taking the time to leave this amazing review for us! We sincerely appreciate you taking the time to do so, and are thrilled to hear that Wilson, Deb, and the rest of our team were able to provide a wonderful purchasing experience for you! Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Everything -- notice for "B" Service, scheduling of appointment, confirmation, greeting from staff, actual service and detailed explanation with representative, Ray -- simply stellar! Always a pleasure. I highly recommend Viti for both auto purchase and service.

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Russ Machado is the reason why! Russ is the link to all great performances by the entire Viti team. Honesty, integrity and customer service. The big three can all be checked off. All led by Russ. I trust him to tell me what's going on and get it fixed. Simple as that.

Bill A. Replied: Hi Karen,Wow, thank you for this amazing review! We are thrilled to hear that Russ is always able to provide such wonderful service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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I would highly recommend this dealership. My salesman Greg is great to deal with no pressure and very helpful. The service dept. is very flexible and helpful. My service agent Russell is great to work with and very knowledgable.

Bill A. Replied: Hi Jim,Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are glad to hear that our team was able to take care of you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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From the day I purchased my car almost 4 years ago, the experience was top tier and service to match! This place is run with such a meticulous yet family like energy it'll be hard to beat them for any other dealership! I won't take my cars anywhere else and every time I meet a fellow Mercedes driver...

Response from the owner Replied: Hi Shomari,Thank you for leaving this amazingly detailed review for us! We are thrilled to hear that you always have such great experiences at our dealership. Thank you for choosing us for all of your vehicle needs, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Excellent Dealership. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service.

Dealer Replied: Hello, Thank you for this 5-star review! We are thrilled to hear that you had such a great experience working with Russ. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent Dealership. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service.

Dealer Replied: Hello, Thank you for this 5-star review! We are thrilled to hear that you had such a great experience working with Russ. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Outstanding as always!! I have been doing business with Viti for a few years. Doug in services is fantastic. I recently purchased another Sprinter Van from Robert for my business. Very easy process and best of all gave me a fair deal!! I also want to say that Doug went above and beyond and very much...

Response from the owner Replied: Hi Josh,Thank you for leaving this feedback for us! We are very glad to hear you had another great experience working with our team, and appreciate your loyalty to our store! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We also look forward to doing business with you again in the future, as well! Happy Holidays!

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Angelo does good business and is a good guy. The young Zach is extremely helpful as well

Response from the owner Replied: Hi Zachary,Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that you had a wonderful purchasing experience with Angelo and Zach. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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The service team did an excellent job on replacing my torque converter. It runs perfectly now.Thank you viti team, I appreciate your hard work

Response from the owner Replied: Hi Brendon,Thank you for this great feedback! We are very glad to hear that you had a memorable experience with our service team, and that everything's running smoothly! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Knowledgeable staff and no pressure from salespeople. Excellent overall experience. Highly recommend!!! 6/5 stars.

Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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I had a great experience with the entireViti Team. From Will the sales manager toJon Lehane the Salesperson to Aaron in Finance. All great people with quick responses and great customer service.I am from Upstate NY and couldn’t find the car I wanted in my area, Viti had it and we made a deal in 24...

Response from the owner Replied: Hi Louis,Thank you for leaving this amazing review for us! We're very glad to hear that you had such a great experience with our team, even from upstate New York! Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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We have used Viti for urgent repairs and restoration work for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To say we are pleased would be an understatement!

Dealer Replied: Hi 380SL lover, Thank you for this wonderful review! We appreciate your feedback and your continued patronage at our dealership! We're also thrilled to hear that Susan and the rest of our team have always provided such great service experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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We have used Viti for urgent repairs and restoration work for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To say we are pleased would be an understatement!

Dealer Replied: Hi 380SL lover, Thank you for this wonderful review! We appreciate your feedback and your continued patronage at our dealership! We're also thrilled to hear that Susan and the rest of our team have always provided such great service experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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This is the first vehicle that we've purchased at Mercedes-Benz of Tiverton. Our experience from start to finish was outstanding. Angelo Guiterrez, our...

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I just purchased my 6th Mercedes-Benz from Viti. Jim Aspry is GREAT and the whole service department including Danny! The whole gang works together and it's a pleasant experience. I've been with them since 2002 when a kid named James Gray was my service manager.

Dealer Replied: Hi George, Thank you for taking the time to leave this review for us! We appreciate you taking the time to do so, and wanted to thank you for your continued loyalty with our store as well! Congratulations on your 6th Mercedes-Benz! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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I just purchased my 6th Mercedes-Benz from Viti. Jim Aspry is GREAT and the whole service department including Danny! The whole gang works together and it's a pleasant experience. I've been with them since 2002 when a kid named James Gray was my service manager.

Dealer Replied: Hi George, Thank you for taking the time to leave this review for us! We appreciate you taking the time to do so, and wanted to thank you for your continued loyalty with our store as well! Congratulations on your 6th Mercedes-Benz! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Jon Lelhane was very accommodating for our 2nd purchase in 4 years from Jon. When you look at different automobiles with multiple options it gets really confusing when you finally decide which one is right for you within your budget. Jon answered all questions and what was impressive, he always...

Consumer Replied: Thank You

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Jon Lelhane was very accommodating for our 2nd purchase in 4 years from Jon. When you look at different automobiles with multiple options it gets really confusing when you finally decide which one is right for you within your budget. Jon answered all questions and what was impressive, he always...

Consumer Replied: Thank You

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Great dealership but one very important factor that sets deanships apart from one another is who you work with in the service department year after year. Susan in service is the star of the show! She is a true professional.

Response from the owner Replied: Hi Jason,Thank you for leaving this great review for us! We appreciate your feedback, and are very glad to hear that you always have such wonderful experiences with Susan! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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I absolutely love the service department at Viti. Danny Martinez is a terrific service advisor who goes the extra mile to ensure his customer is satisfied. The work performed by the technicians is top-notch.

Response from the owner Replied: Hi Thomas,Wow, thank you for taking the time to leave this wonderful review for us! We are thrilled to hear that Danny and the rest of our team were able to provide such a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Dan Martinez and the service group provides an exceptional, truly outstanding timely, thoughtful and knowledgeable approach blending professionalism with sensitivity to the clients needs and time schedule. VITI has integrated cutting edge service and sales with old fashion caring and a sense of...

Response from the owner Replied: Hello,Thank you for taking the time to leave such a detailed review for us! We are very glad to hear that you always have such a great experience working with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I have purchased a Mercedes Convertible from Viti and had the pleasure of very informed Sales REPRESENTATIVE JON LAHANE who was so gracious, so knowledgeable about my selection. In addition being an older woman he explained in detail all my questions, concerns that my husband and I had. I highly...

Response from the owner Replied: Hi Rochelle,Thank you for this amazing review! We are very glad to hear that you had such a great purchasing experience with Jon. Congratulations on your new vehicle! If you ever have any questions or concerns, please feel free to give us a call at any time.

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I just purchased a previously owned vehicle last week and the whole team really went out of their way to make it a great experience. I have been using them for service for several years now and they've always been great and fair to me.

Dealer Replied: Hi tomoatway, Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear you had such a great experience with our store. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I just purchased a previously owned vehicle last week and the whole team really went out of their way to make it a great experience. I have been using them for service for several years now and they've always been great and fair to me.

Dealer Replied: Hi tomoatway, Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear you had such a great experience with our store. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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To start I didn't buy my Mercedes at Viti, but was recommended by a friend to bring my SUV there to be serviced. I was told to ask for Ray the service manager. After my second service at Viti, I am blown away by the service that I am provided when I visit the dealership. The entire staff are amazing...

Response from the owner Replied: Hi Randy,Wow, thank you for taking the time to leave this incredibly detailed review for us! We are thrilled to hear that Ray was able to provide such a wonderful service experience for you. Thank you for giving us a shot! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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My car was serviced as scheduled and returned thoroughly cleaned. The service dept communication was excellent and a loaner car was provided.

Dealer Replied: Hi Bob K, Thank you for taking the time to leave this review for us! We're very glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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My car was serviced as scheduled and returned thoroughly cleaned. The service dept communication was excellent and a loaner car was provided.

Dealer Replied: Hi Bob K, Thank you for taking the time to leave this review for us! We're very glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Viti did an expedient and meticulous wheel repair. I was exceedingly happy with their work.

Dealer Replied: Hi Steven, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that our service team was able to provide such a wonderful service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Viti did an expedient and meticulous wheel repair. I was exceedingly happy with their work.

Dealer Replied: Hi Steven, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that our service team was able to provide such a wonderful service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Had my vehicle serviced. They failed on many levels. Oil leak left oil splatter under van. I requested once oil leak was fixed to clean up the oil splatter. After inspection oil not cleaned. Took several asks to complete. Asked for warranty and extra key fobs. I had to remind on both items. Waited...

Response from the owner Replied: Hi Norman, It is our understanding that our Service Director has been in touch with you, and a resolution for your concerns has been accepted. If you have any other questions or concerns in regards to this matter, please feel free to reach back out.

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Mr Martinez in Service… where do I start? Personalized service from a noble guy, might scratch the surface. Reliable, knowledgeable, and available, Danny has earned my business for 4+ years. Time and time again I am treated as a familiar face. That’s nice!Mr Carreiro, as Service Manager, has stepped...

Response from the owner Replied: Hi Robbie,Wow, thank you for taking the time to leave this incredibly detailed review for us! We sincerely appreciate your feedback and are very glad to hear that Danny Martinez, Pete Carreiro, and the rest of our service team has been able to consistently provide such great servicing experiences for you. As always, if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to continue serving you for many more years to come!

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Best service team ever!

Response from the owner Replied: Hi Andrew,Thank you for taking the time to leave this review for us! We're thrilled to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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The entire team at Viti Mercedes-Benz are Fantastic. From Will the GM to Gary our Sales associate and Bud our Service advisor all made our experience great!

Dealer Replied: Hi RG00714, Apologies for the late response, but we still wanted to thank you for the review you left us! We are very glad to hear that you had a great experience working with Will, Gary, and Bud! If you ever have any questions or concerns, please give us a call at any time!

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The entire team at Viti Mercedes-Benz are Fantastic. From Will the GM to Gary our Sales associate and Bud our Service advisor all made our experience great!

Dealer Replied: Hi RG00714, Apologies for the late response, but we still wanted to thank you for the review you left us! We are very glad to hear that you had a great experience working with Will, Gary, and Bud! If you ever have any questions or concerns, please give us a call at any time!

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Once again Viti has exceeded my expectations. Danny in service made the experience painless. He took care of every detail. THANK YOU!

Response from the owner Replied: Hi Daniel,Thank you for taking the time to leave this great review for us! We appreciate your feedback and are thrilled to hear that Danny was able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Customer attention, service. Don't ignore walk-in customers, we may be buyers if we are treated with respect.

Bill A. Replied: Hi Larry,We apologize for your recent experience at our store. Unfortunately we are unable to find any records under the name Larry B, so we cannot look into this for you. If you'd like, please send your contact information to customerservice@viti.com and we would be happy to reach out.

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Response from the owner Replied: Hi Phil,Thank you so much for always choosing us and for leaving this great review! We appreciate your feedback and are thrilled to hear that you had another great experience with our servicing team. As always, if you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again for many more years to come!

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My service advisor Nelson scheduled the annual maintenance service with me by phone. The pick-up and return times were on time within the the promised time frames. Also, both the vehicle pick-up and delivery drivers were very courteous and professional.

Response from the owner Replied: Hi John,We apologize for the delayed response. However, we still appreciate you taking the time to leave this 5-star review for us! We are glad to hear that your routine maintenance went off without a hitch. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Danny M has always been great to deal with when regular service is scheduled. From pickup to service & delivery it has been a pleasure to deal with.

Dealer Replied: Hi Pat, Apologies for the late response, but we still wanted to thank you for the review you left us! We are very glad to hear that you had a great experience working with Danny. If you ever have any questions or concerns, please give us a call at any time!

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Danny M has always been great to deal with when regular service is scheduled. From pickup to service & delivery it has been a pleasure to deal with.

Dealer Replied: Hi Pat, Apologies for the late response, but we still wanted to thank you for the review you left us! We are very glad to hear that you had a great experience working with Danny. If you ever have any questions or concerns, please give us a call at any time!

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This is the second time my husband and I purchased a car from Viti Mercedes. Our salesperson Jon Lehane was very courteous, professional and friendly. I highly recommend Viti Motors for the purchase of your next vehicle 👍

Response from the owner Replied: Hi Kathleen,Thank you for taking the time to leave this review for us! We are very glad to hear that you had another wonderful purchasing experience with Jon. Congratulations on your new vehicle! If you ever have any questions or concerns, please feel free to give us a call at any time.

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Recently bought a vehicle from the dealership, the staff was very helpful up to the point I drove the car away.Now that I have issues with some parts of the vehicle they are ignoring my messages and any type of contact.Very disappointed with the customer service.

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Viti came highly recommended when I needed service on my vehicle and after my recent experience I can see why! Sue was very friendly, professional and great to work with. She kept me updated daily as to the progress of the repairs and set the expectations of when I would get it back. When the work...

Response from the owner Replied: Hi Joseph,Thank you for this amazingly detailed review for us! We appreciate you taking the time to do so, and we are thrilled to hear that our Service Department was able to provide you with such an outstanding first experience at out dealership! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Viti came highly recommended when I needed service on my vehicle and after my recent experience I can see why! Sue was very friendly, professional and great to work with. She kept me updated daily as to the progress of the repairs and set the expectations of when I would get it back. When the work...

Dealer Replied: Hi Joseph, Thank you for leaving this review here as well! We appreciate you taking the time to do so, and we are thrilled to hear that our Service Department was able to provide you with such an outstanding first experience at out dealership! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Viti came highly recommended when I needed service on my vehicle and after my recent experience I can see why! Sue was very friendly, professional and great to work with. She kept me updated daily as to the progress of the repairs and set the expectations of when I would get it back. When the work...

Dealer Replied: Hi Joseph, Thank you for leaving this review here as well! We appreciate you taking the time to do so, and we are thrilled to hear that our Service Department was able to provide you with such an outstanding first experience at out dealership! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Been dealing with Viti, Inc for a long time, actually more than I care to remember. Each time I have had nothing but a great experience. they are first class for sure both inservice and sales. Ray Machado in service always accomodates everything you ask for and Jim Aspry in sales is a pleasure to...

Response from the owner Replied: Hi Paul,Wow, thank you for taking the time to leave this amazing feedback for us! We sincerely thank you for choosing us for all of your Mercedes-Benz needs, whether it be sales or service. We're glad to hear that Ray and Jim always take such great care of you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Viti has been great in many ways, and I hope to continue my relationship with them. However, something happened recently that has made me upset. They have Fox News on in the waiting room and they won’t turn it off. Fox is way too controversial for a waiting room. When I complained to my service...

Response from the owner Replied: Hello Sarah,Thank you for sharing your recent experience with us. We apologize for any discomfort caused by the presence of Fox News in our waiting room. While we strive to provide a welcoming environment at our dealership, we understand that personal preferences vary from person to person.Regarding your interaction with our service advisor, we hope you understand that Russell’s intention was not to brush you off, but to maintain a neutral environment by avoiding political discussions. We regret any unintended offense caused by his response.We would like to clarify that we do not dictate the programming shown in the customer lounge, we allow our clients to choose what they’d like to watch. During your next visit, feel free to change the channel using the remote located on the counter directly below the TV. We hope this will allow you to have a better experience while waiting for your vehicle to be serviced.If you have any further concerns, please don’t hesitate to reach out to us directly.

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Bought a new e class for my wife. Another easy and great process dealing with Brian. Simply put, that guy is worth his weight in gold. I've known him since he was working at the other RI Benz dealer(that I will NEVER deal with again) way back and he has always been a professional and easy to deal...

Bill A. Replied: Hi David,Wow, thank you for this incredible review! We're thrilled to hear that Brian and the rest of our team were able to provide such a great purchasing experience for you. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to call us at any time. We look forward to seeing you again in the future!

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Truly impressed with the service department. Great place, friendly staff.Everyone in there is very personable.Danny M. is absolutely incredible to work with. A++

Response from the owner Replied: Hi Peter,We're thrilled to hear that Danny and the rest of our service department were able to take such great care of you! We appreciate you taking the time to leave this feedback for us as well. If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to assisting you again in the future!

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Response from the owner Replied: Hi Ric,Thank you for taking the time to leave this 5-star review for us! We are glad to hear you had such a great experience at our store. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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The financing here is multiple percentages higher than you can get anywhere else. No where near competitive.I highly caution you to do business with this organizationThey also were charging so much money for Service. I’d recommend finding a local mechanic instead

Response from the owner Replied: Hi Blake,Every vehicle, customer and circumstance qualifies for different finance buy rates. You forgot to include that our vehicle was priced $8k below KBB market value. Also, we have no record of your vehicle ever being serviced at our dealership so we aren’t sure if you have reviewed the correct store. Either way, we wish you luck where ever you end up.

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Response from the owner Replied: Hello Louis,We are unable to find any records in our system under this name. Because of this, we are unable to dive into whatever concerns you have or believe you may have reviewed the wrong store. If you require assistance, please email customerservice@viti.com and we will get you in touch with the right person. Thank you.

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The service department is the best. My service consultant Russell is extremely personable and on top of things. He gets the job done fantastic dealership.

Bill A. Replied: Hi Jim,Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are glad to hear that our team was able to take care of you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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This dealership is way Overpriced and will low ball your trade in. Also the finance rates are much higher than their sister dealerships. I highly caution you to purchase here

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This dealership is way Overpriced and will low ball your trade in. Also the finance rates are much higher than their sister dealerships. I highly caution you to purchase here

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We purchased 2018 E400 Coupe back in August. Car is a beast. Rides and looks great. We don’t use it often so didn’t notice that it was making a noise from the rear. Brought it in soon after purchasing it to have it inspected. Come to find out the continental tires that Mercedes has on this car has a...

Response from the owner Replied: Hi Edgar,It is our understanding that you have reached a resolution with our team and the issue has been rectified. Please give us a call at any time if you need any further assistance.

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