Outstanding service, friendly staff, excellent selection, smooth process, trustworthy, reliable, efficient, knowledgeable, accommodating, professional, courteous, supportive, helpful, welcoming, impressive.

Dealer Replied: Hi Adam_Gibeau, Thank you for taking the time to leave this 5-star review for us! We're very glad to hear that you had such a great experience with Andy and the rest of our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Outstanding service, friendly staff, excellent selection, smooth process, trustworthy, reliable, efficient, knowledgeable, accommodating, professional, courteous, supportive, helpful, welcoming, impressive.

Dealer Replied: Hi Adam_Gibeau, Thank you for taking the time to leave this 5-star review for us! We're very glad to hear that you had such a great experience with Andy and the rest of our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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It has always been a pleasure dealing with this dealership. Ashley,service advisor, is detailed in her knowledge of mercedes. Sorry my sales person,Jim, is no longer there.

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It has always been a pleasure dealing with this dealership. Ashley,service advisor, is detailed in her knowledge of mercedes. Sorry my sales person,Jim, is no longer there.

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Wonderful experience all around! Great price, great sales experience and great service. I could not be happier with my new car!

Dealer Replied: Hi Jlehane55, Thank you for taking the time to leave these amazing reviews for us! We're absolutely thrilled to hear that you had such a great experience getting your pre-owned GLE 350. Congratulations on your new purchase! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Wonderful experience all around! Great price, great sales experience and great service. I could not be happier with my new car!

Dealer Replied: Hi Jlehane55, Thank you for taking the time to leave these amazing reviews for us! We're absolutely thrilled to hear that you had such a great experience getting your pre-owned GLE 350. Congratulations on your new purchase! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Unbelievably great experience. I was given a great deal on a beautiful used Mercedes GLE350. Like new. Jon my salesperson, and general manager Will and h their other colleagues made me feel so special and met my other need. Love my new car. Love this dealership.

Dealer Replied: Hi Jlehane55, Thank you for taking the time to leave these amazing reviews for us! We're absolutely thrilled to hear that you had such a great experience getting your pre-owned GLE 350. Congratulations on your new purchase! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Unbelievably great experience. I was given a great deal on a beautiful used Mercedes GLE350. Like new. Jon my salesperson, and general manager Will and h their other colleagues made me feel so special and met my other need. Love my new car. Love this dealership.

Dealer Replied: Hi Jlehane55, Thank you for taking the time to leave these amazing reviews for us! We're absolutely thrilled to hear that you had such a great experience getting your pre-owned GLE 350. Congratulations on your new purchase! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Debra & Chris worked on my behalf to make certain the car buying process was smooth. Both worked together to ensure all paperwork was complete and I was able to move forward with my new purchase. Really appreciate Debra & Chris for the extra mile they went for me. Thank you! Thank You!

Dealer Replied: Hi Jb, Thank you for taking the time to leave this review for us! We're very glad to hear that Debra and Chris were able to make your purchasing experience such a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Debra & Chris worked on my behalf to make certain the car buying process was smooth. Both worked together to ensure all paperwork was complete and I was able to move forward with my new purchase. Really appreciate Debra & Chris for the extra mile they went for me. Thank you! Thank You!

Dealer Replied: Hi Jb, Thank you for taking the time to leave this review for us! We're very glad to hear that Debra and Chris were able to make your purchasing experience such a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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My Overall experience was Awesome!! Really made the buying experience a great one! I couldn't be more pleased with my purchase. Chris was very knowledgeable, friendly and answered all my questions/concerns I had with the GLE hybrid. The dealership helped me with the entire process. I simply can't...

Dealer Replied: Hi Jb, Thank you so much for this wonderful review! We're so glad to hear that you had such a great purchasing experience with Chris and the rest of our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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My Overall experience was Awesome!! Really made the buying experience a great one! I couldn't be more pleased with my purchase. Chris was very knowledgeable, friendly and answered all my questions/concerns I had with the GLE hybrid. The dealership helped me with the entire process. I simply can't...

Dealer Replied: Hi Jb, Thank you so much for this wonderful review! We're so glad to hear that you had such a great purchasing experience with Chris and the rest of our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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I had a wonderful experience at Viti Automotive Group in Tiverton, RI. My sales consultant, Mr. Jon Lehane, was absolutely fantastic—very knowledgeable, professional, and friendly. He explained everything clearly, took the time to set up all the options on my new Mercedes, and made the whole process...

Dealer Replied: Hi Shahram, Thank you for taking the time to leave this review for us! We're very glad to hear that you had such a great experience with Jon and the rest of our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I had a wonderful experience at Viti Automotive Group in Tiverton, RI. My sales consultant, Mr. Jon Lehane, was absolutely fantastic—very knowledgeable, professional, and friendly. He explained everything clearly, took the time to set up all the options on my new Mercedes, and made the whole process...

Dealer Replied: Hi Shahram, Thank you for taking the time to leave this review for us! We're very glad to hear that you had such a great experience with Jon and the rest of our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I have been a customer of Viti Mercedes since I purchase my first Benz. Although I moved away from Viti 20 years ago, I still go back to them for both purchase and service my cars. That alone should be a statement of trust and praise to the quality of services Viti offer. I recommend them to everyone.

Dealer Replied: Hi francescoinsolia, Wow, thank you for this amazing review! We sincerely appreciate you still coming to us for all of your Mercedes-Benz needs all these years later. We're very glad to hear that our team has been able to consistently provide such wonderful experiences for all of this time as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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I have been a customer of Viti Mercedes since I purchase my first Benz. Although I moved away from Viti 20 years ago, I still go back to them for both purchase and service my cars. That alone should be a statement of trust and praise to the quality of services Viti offer. I recommend them to everyone.

Dealer Replied: Hi francescoinsolia, Wow, thank you for this amazing review! We sincerely appreciate you still coming to us for all of your Mercedes-Benz needs all these years later. We're very glad to hear that our team has been able to consistently provide such wonderful experiences for all of this time as well. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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Was having electrical problems with my car. They diagnosed while I waited and found the problem fast. Had me back on the road in under 3 hours total! Ashley in customer service explained everything and the tech did a great job.

Dealer Replied: Hi Brian, Thank you for leaving this awesome feedback for us! We're so glad to hear that Ashley and the rest of our team were able to make your servicing experience a quick and great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Was having electrical problems with my car. They diagnosed while I waited and found the problem fast. Had me back on the road in under 3 hours total! Ashley in customer service explained everything and the tech did a great job.

Dealer Replied: Hi Brian, Thank you for leaving this awesome feedback for us! We're so glad to hear that Ashley and the rest of our team were able to make your servicing experience a quick and great one. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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The service staff at Viti Mercedes are excellent! They do a fine job with routine service appointments, and this week they went above and beyond. The power steering failed on our SUV, two days before we are scheduled to drive our child to an out-of-state college. Ray in the service dept got our...

Dealer Replied: Hi andrewcain, Wow, thank you so much for taking the time to leave this amazing feedback for us! We're thrilled to hear that Ray, Joe, and the rest of our team were able to quickly turn what was surely a stressful situation around for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The service staff at Viti Mercedes are excellent! They do a fine job with routine service appointments, and this week they went above and beyond. The power steering failed on our SUV, two days before we are scheduled to drive our child to an out-of-state college. Ray in the service dept got our...

Dealer Replied: Hi andrewcain, Wow, thank you so much for taking the time to leave this amazing feedback for us! We're thrilled to hear that Ray, Joe, and the rest of our team were able to quickly turn what was surely a stressful situation around for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The Viti dealership has serviced my cars for many years - there's never been an issue with personnel or quality of work. Pricey? yes, but it's well worth it to keep my 2015 GLA 45 AMG in perfect running condition.

Dealer Replied: Hi dianneT, Thank you for taking the time to leave this wonderful review for us! We're very glad to hear that you always have such a great experience with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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The Viti dealership has serviced my cars for many years - there's never been an issue with personnel or quality of work. Pricey? yes, but it's well worth it to keep my 2015 GLA 45 AMG in perfect running condition.

Dealer Replied: Hi dianneT, Thank you for taking the time to leave this wonderful review for us! We're very glad to hear that you always have such a great experience with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is...

Dealer Replied: Hi richardctrue, Thank you for taking the time to leave this amazing review for us! We are thrilled to hear that you always have such great experiences while working with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continuing servicing you for many more years to come!

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I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is...

Dealer Replied: Hi richardctrue, Thank you for taking the time to leave this amazing review for us! We are thrilled to hear that you always have such great experiences while working with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continuing servicing you for many more years to come!

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Buyer Beware of this organization. Purchased a CPO 2020 Mercedes Benz S63 from Viti and had the car shipped to me . When I received the vehicle I noticed it had a crack in the windshield ($6,000) and the ambient lighting in the vehicle was out ($2,000) and mismatched tires ($3,000) . Called the...

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Buyer Beware of this organization. Purchased a CPO 2020 Mercedes Benz S63 from Viti and had the car shipped to me . When I received the vehicle I noticed it had a crack in the windshield ($6,000) and the ambient lighting in the vehicle was out ($2,000) and mismatched tires ($3,000) . Called the...

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Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.

Dealer Replied: Hi bobpurc27, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.

Dealer Replied: Hi bobpurc27, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Purchased $100,000 CPO car. Received it with a cracked windshield. They replaced the tires but put the wrong tires on the car ( tires they put for a newer S class ) and the ambient lighting out on the passenger door not happy that I have about a $9000 bill here called the dealership, spoke to the GM...

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Purchased $100,000 CPO car. Received it with a cracked windshield. They replaced the tires but put the wrong tires on the car ( tires they put for a newer S class ) and the ambient lighting out on the passenger door not happy that I have about a $9000 bill here called the dealership, spoke to the GM...

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Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.

Dealer Replied: Hi Keeft, Thank you for taking the time to leave this wonderful review for us! We appreciate you taking the time to do so, and are very glad to hear that Brian was able to provide such a great purchasing experience for you. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.

Dealer Replied: Hi Keeft, Thank you for taking the time to leave this wonderful review for us! We appreciate you taking the time to do so, and are very glad to hear that Brian was able to provide such a great purchasing experience for you. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.

Dealer Replied: Hi Tony, Thank you for leaving this amazing feedback for us! We are thrilled to hear that Brian has always been able to provide such great purchasing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.

Dealer Replied: Hi Tony, Thank you for leaving this amazing feedback for us! We are thrilled to hear that Brian has always been able to provide such great purchasing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like...

Dealer Replied: Hi aalberthatten, Wow, thank you for this amazingly detailed review! We are thrilled to hear that Bud and the rest of our team has been able to provide such great servicing experiences for the past 2 years. Thank you for trusting us with your older vehicles, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like...

Dealer Replied: Hi aalberthatten, Wow, thank you for this amazingly detailed review! We are thrilled to hear that Bud and the rest of our team has been able to provide such great servicing experiences for the past 2 years. Thank you for trusting us with your older vehicles, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Nick answered all my questions. He was responsive, however i don't think they had all the info i was looking for and lacked other info on a later question,...

Mercedes-Benz of Tiverton Replied: Hi GuruDCM7W8, Thank you for taking the time to leave this feedback for us! We are glad to hear that you had a great experience working with Nick, and we apologize for not having all the information you were looking for. If you ever have any other questions, please feel free to reach out at any time and we will do our best to find the answers for you!

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The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan...

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan...

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.

Dealer Replied: Hi Scott, Thank you for taking the time to leave this review for us! We appreciate the feedback and are very glad to hear that you've had a good experience so far with our team! If you ever have any other questions or concerns, please feel free to reach out at any time. We're looking forward to seeing you later this month if everything works out!

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I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back...

Dealer Replied: Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back...

Dealer Replied: Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!

Dealer Replied: Hi KMartitz, Thank you for this awesome review! We are thrilled to hear that you had such a great experience servicing your vehicle with Russell and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Dealer Replied: Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Dealer Replied: Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days...

Dealer Replied: Hi John, Thank you for taking the time to leave this 5-star review for us! We appreciate your feedback and are very glad to hear that Ashley and the rest of our team was able to provide such a seamless servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days...

Dealer Replied: Hi John, Thank you for taking the time to leave this 5-star review for us! We appreciate your feedback and are very glad to hear that Ashley and the rest of our team was able to provide such a seamless servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Exceptional service : prompt and with exactitude my Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals

Dealer Replied: Hi mwmd, Thank you for this 5-star review! We appreciate you taking the time to leave your feedback and we're very happy to hear that Danny and the rest of our service team were able to provide such a great servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Exceptional service : prompt and with exactitude my Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals

Dealer Replied: Hi mwmd, Thank you for this 5-star review! We appreciate you taking the time to leave your feedback and we're very happy to hear that Danny and the rest of our service team were able to provide such a great servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide.

Dealer Replied: Hi franceschini.dawn, Thank you for taking the time to leave this wonderful review for us! We are thrilled to hear that you've consistently had satisfactory service experiences with our team for so long. We also want to thank you for choosing us for all of your servicing needs. As always, if you ever have any other questions or concerns, please feel free to call us at any time. We look forward to continuing to provide you with exceptional service visits in the future!

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Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide.

Dealer Replied: Hi franceschini.dawn, Thank you for taking the time to leave this wonderful review for us! We are thrilled to hear that you've consistently had satisfactory service experiences with our team for so long. We also want to thank you for choosing us for all of your servicing needs. As always, if you ever have any other questions or concerns, please feel free to call us at any time. We look forward to continuing to provide you with exceptional service visits in the future!

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Excellent work and service as always. A loaner was made available for two days which was a big help.

Dealer Replied: Hi dgboenning, Thank you for this 5-star review! We are very glad to hear that Jonathan and the rest of our team were able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent work and service as always. A loaner was made available for two days which was a big help.

Dealer Replied: Hi dgboenning, Thank you for this 5-star review! We are very glad to hear that Jonathan and the rest of our team were able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs.

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this review for us! We also want to thank you for choosing us for all of your vehicle needs for so many years! We are thrilled to hear that Sue and the rest of our team have always been able to provide such wonderful servicing experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs.

Dealer Replied: Hi GP40MC1118, Thank you for taking the time to leave this review for us! We also want to thank you for choosing us for all of your vehicle needs for so many years! We are thrilled to hear that Sue and the rest of our team have always been able to provide such wonderful servicing experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!

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Purchasing was a very good experience through Viti

Response from the owner Replied: Hi Dennis,Thank you for taking the time to leave this positive feedback! We are glad to hear that you had a positive experience with our sales team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I brought my Sprinter with them about May/June 2023 without hesitation to add the extended warranty from Robert. They delivered to my house which was excellent.I sold a van on Feb 2024 and contacted Arron back asking for refund on the extended warranty.I emailed them every 3 months.Also asked Robert...

Response from the owner Replied: Hi Pop A Pilot, We have removed our original response requesting additional information, as we have been able to identify you. Please accept our apologies for any extra notifications you may receive as a result.We wanted to inform you that we have looked into the details of your concerns and have identified the cause of the issue. We confirmed that there was correspondence with our team members, and they did everything they could on their end. Unfortunately, when the request for a cancellation and refund was initially submitted, the Mercedes-Benz system placed it in deactivation status rather than approved, and we were not notified. Because of this, we believed the process was underway and no further action was needed. When you reached out again, Aaron checked the system, identified the error, and restarted the process. This process can take 60 to 90 days to complete. It can also only be initiated by the finance department, which is why Robert was unable to assist, and it took longer than expected.We have coordinated with our main office and can confirm that everything has been resolved. The check was mailed on Monday this week, two days before your review was posted. There might be a delay due to the Federal holiday, but you should receive it any day now if you haven't already at the time of this response.We apologize for the long wait and hope this addresses your concerns.

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Greg Forrest is the very best sales person, excellent in every way. Over the years I have purchased 5 cars from him and each one he selected before I arrived at the show room and it would be the one I would drive away in. Now who does that, he does! Thank you Greg for all your years of service!

Dealer Replied: Hi nmoore1, Thank you for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are thrilled to hear that you always have such wonderful purchasing experiences with Greg. Thank you for choosing us for all of your Mercedes-Benz needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Greg Forrest is the very best sales person, excellent in every way. Over the years I have purchased 5 cars from him and each one he selected before I arrived at the show room and it would be the one I would drive away in. Now who does that, he does! Thank you Greg for all your years of service!

Dealer Replied: Hi nmoore1, Thank you for taking the time to leave this amazing review for us! We sincerely appreciate your feedback and are thrilled to hear that you always have such wonderful purchasing experiences with Greg. Thank you for choosing us for all of your Mercedes-Benz needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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Great buying experience for a new car, no pressure, very relaxed.

Response from the owner Replied: Hi Keith,Thank you for taking the time to leave this wonderful feedback! We appreciate you taking the time to do so and are very glad to hear that you had such a great purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I have enjoyed driving different Mercedes models for over 20 years. I just picked up my second one from Viti. Brian sold me both cars and he makes the process so easy. He is all about excellent customer service and he makes every client feel like a VIP. I have recommended Brian to all of my...

Response from the owner Replied: Hi Peter,Thank you for taking the time to leave this review for us! We sincerely appreciate your feedback and are very glad to hear that Brian, Aaron, and the rest of our team were able to provide another wonderful purchasing experience for you. Congratulations on your new vehicle, and thank you for choosing us again! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Brian was the absolute best car salesman I have met! I was looking for a new car for about 6 months until I met Brian and he helped me find EXACTLY what I was looking for so fast. He was patient with me and made sure to keep me updated throughout the entire process. I now have other people...

Response from the owner Replied: Hi Alyssa,Wow, thank you for this amazing review! We appreciate your feedback, and we're so glad to hear that you had such a wonderful purchasing experience with Brian. Congratulations on acquiring your dream car! If you ever have any other questions, please feel free to give us a call at any time. We look forward to helping you again in the future!

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Best car buying experience in my life. Start to finish everything exceeded my expectations. Highly recommend

Dealer Replied: Hi Aaronlacasse, Thank you for this 5-star review! We are very glad to hear that you had such a memorable experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Best car buying experience in my life. Start to finish everything exceeded my expectations. Highly recommend

Dealer Replied: Hi Aaronlacasse, Thank you for this 5-star review! We are very glad to hear that you had such a memorable experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Issue resolved , it took a set of new tires to resolve the issueViti took care of my issue. They took the time to reexamine my car and went with a road test with the service manager. Thank you !The MB dealer in Burlington where I purchased this MB GLE 300D was in denial of any issue that they would...

Response from the owner Replied: Hi wayfour96,Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with us. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Very professional, personable and efficient dealership. They offer fair trade-in values and have great prices. Overall, highly positive customer experience!

Dealer Replied: Hi CM, Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Very professional, personable and efficient dealership. They offer fair trade-in values and have great prices. Overall, highly positive customer experience!

Dealer Replied: Hi CM, Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our sales team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Response from the owner Replied: Hi Barry,Thank you for taking the time to leave this 5-star review for us! We're glad to hear that you had a great experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service backed by talented professionals who get the job done right the first time.

Dealer Replied: Hi thomast747, Thank you for this wonderful review! We're glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent service backed by talented professionals who get the job done right the first time.

Dealer Replied: Hi thomast747, Thank you for this wonderful review! We're glad to hear that you had such a great experience with our service team. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Wilson was possibly the most patient person I know. I had many questions. I called and texted multiple times. Then I pushed so hard to get the paper work done so I could pick up my car. You may be thinking well that’s his job but he did it with a smile and laughed at all of my jokes!Shout it to Deb...

Response from the owner Replied: Hi Patricia,Thank you for taking the time to leave this amazing review for us! We sincerely appreciate you taking the time to do so, and are thrilled to hear that Wilson, Deb, and the rest of our team were able to provide a wonderful purchasing experience for you! Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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Everything -- notice for "B" Service, scheduling of appointment, confirmation, greeting from staff, actual service and detailed explanation with representative, Ray -- simply stellar! Always a pleasure. I highly recommend Viti for both auto purchase and service.

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Russ Machado is the reason why! Russ is the link to all great performances by the entire Viti team. Honesty, integrity and customer service. The big three can all be checked off. All led by Russ. I trust him to tell me what's going on and get it fixed. Simple as that.

Bill A. Replied: Hi Karen,Wow, thank you for this amazing review! We are thrilled to hear that Russ is always able to provide such wonderful service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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I would highly recommend this dealership. My salesman Greg is great to deal with no pressure and very helpful. The service dept. is very flexible and helpful. My service agent Russell is great to work with and very knowledgable.

Bill A. Replied: Hi Jim,Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are glad to hear that our team was able to take care of you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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From the day I purchased my car almost 4 years ago, the experience was top tier and service to match! This place is run with such a meticulous yet family like energy it'll be hard to beat them for any other dealership! I won't take my cars anywhere else and every time I meet a fellow Mercedes driver...

Response from the owner Replied: Hi Shomari,Thank you for leaving this amazingly detailed review for us! We are thrilled to hear that you always have such great experiences at our dealership. Thank you for choosing us for all of your vehicle needs, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Excellent Dealership. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service.

Dealer Replied: Hello, Thank you for this 5-star review! We are thrilled to hear that you had such a great experience working with Russ. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Excellent Dealership. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service.

Dealer Replied: Hello, Thank you for this 5-star review! We are thrilled to hear that you had such a great experience working with Russ. If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Outstanding as always!! I have been doing business with Viti for a few years. Doug in services is fantastic. I recently purchased another Sprinter Van from Robert for my business. Very easy process and best of all gave me a fair deal!! I also want to say that Doug went above and beyond and very much...

Response from the owner Replied: Hi Josh,Thank you for leaving this feedback for us! We are very glad to hear you had another great experience working with our team, and appreciate your loyalty to our store! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We also look forward to doing business with you again in the future, as well! Happy Holidays!

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Angelo does good business and is a good guy. The young Zach is extremely helpful as well

Response from the owner Replied: Hi Zachary,Thank you for taking the time to leave this review for us! We appreciate your feedback and are very glad to hear that you had a wonderful purchasing experience with Angelo and Zach. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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The service team did an excellent job on replacing my torque converter. It runs perfectly now.Thank you viti team, I appreciate your hard work

Response from the owner Replied: Hi Brendon,Thank you for this great feedback! We are very glad to hear that you had a memorable experience with our service team, and that everything's running smoothly! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Knowledgeable staff and no pressure from salespeople. Excellent overall experience. Highly recommend!!! 6/5 stars.

Response from the owner Replied: Hi Tom,Thank you for taking the time to leave this review for us! We are very glad to hear that you had such a wonderful experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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I had a great experience with the entireViti Team. From Will the sales manager toJon Lehane the Salesperson to Aaron in Finance. All great people with quick responses and great customer service.I am from Upstate NY and couldn’t find the car I wanted in my area, Viti had it and we made a deal in 24...

Response from the owner Replied: Hi Louis,Thank you for leaving this amazing review for us! We're very glad to hear that you had such a great experience with our team, even from upstate New York! Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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We have used Viti for urgent repairs and restoration work for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To say we are pleased would be an understatement!

Dealer Replied: Hi 380SL lover, Thank you for this wonderful review! We appreciate your feedback and your continued patronage at our dealership! We're also thrilled to hear that Susan and the rest of our team have always provided such great service experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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We have used Viti for urgent repairs and restoration work for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To say we are pleased would be an understatement!

Dealer Replied: Hi 380SL lover, Thank you for this wonderful review! We appreciate your feedback and your continued patronage at our dealership! We're also thrilled to hear that Susan and the rest of our team have always provided such great service experiences for you. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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This is the first vehicle that we've purchased at Mercedes-Benz of Tiverton. Our experience from start to finish was outstanding. Angelo Guiterrez, our...

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I just purchased my 6th Mercedes-Benz from Viti. Jim Aspry is GREAT and the whole service department including Danny! The whole gang works together and it's a pleasant experience. I've been with them since 2002 when a kid named James Gray was my service manager.

Dealer Replied: Hi George, Thank you for taking the time to leave this review for us! We appreciate you taking the time to do so, and wanted to thank you for your continued loyalty with our store as well! Congratulations on your 6th Mercedes-Benz! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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I just purchased my 6th Mercedes-Benz from Viti. Jim Aspry is GREAT and the whole service department including Danny! The whole gang works together and it's a pleasant experience. I've been with them since 2002 when a kid named James Gray was my service manager.

Dealer Replied: Hi George, Thank you for taking the time to leave this review for us! We appreciate you taking the time to do so, and wanted to thank you for your continued loyalty with our store as well! Congratulations on your 6th Mercedes-Benz! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Jon Lelhane was very accommodating for our 2nd purchase in 4 years from Jon. When you look at different automobiles with multiple options it gets really confusing when you finally decide which one is right for you within your budget. Jon answered all questions and what was impressive, he always...

Consumer Replied: Thank You

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Jon Lelhane was very accommodating for our 2nd purchase in 4 years from Jon. When you look at different automobiles with multiple options it gets really confusing when you finally decide which one is right for you within your budget. Jon answered all questions and what was impressive, he always...

Consumer Replied: Thank You

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