Yelp Review
- February 22, 202012
Left by Jennifer P.
Katia at Audi Fletcher Jones in Costa Mesa was amazing! I had a lease to turn in and Katia worked with me to review a few other Audi models. She was knowledgeable, helpful, and straightforward throughout the process. She found the right Audi for me and was again extremely helpful in getting my new...
Yelp Review
- November 25, 201911
Left by Catherine L.
My partner & I had been searching for a used Audi S3. Eventually we found one that checked all of our requirements at Audi Fletcher Jones. Because we live in San Francisco, we dealt with the dealership entirely online. We sent a mechanic to inspect the car on our behalf. Holly at the dealership was...
Guest R. Replied: Hi Catherine, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Holly, and how he coordinated everything to be handled smoothly for your purchase! Enjoy your new vehicle! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 31, 201910
Left by Sara F.
Great experience! We walked in and walked out with an Audi- we worked with Katie and she was super knowledgeable. It was simple, easy, and we got the best deal out there. My husband knows a good deal because we've shopped around for so long and he loves cars.We literally had to jump on this deal!...
Yelp Review
- February 10, 20201
Left by Chris P.
Ordinarily, when I think of the car buying experience, I don't think of pleasant or rewarding. However, today's experience was quite the opposite. Our salesperson, Holly, was personable, knowledgeable and genuinely helpful throughout the process. His support team (Collin) was flexible and...
Yelp Review
- October 26, 20196
Left by B S.
Thank you Katia, Sasha and Taylor for another amazing, painless car buying experience. Worth the drive to OC every time.
Yelp Review
- October 25, 20191
Left by David H.
About a year ago I wrote a review about this location after they had first opened and had purchased Audi of Newport Beach. My review was not very positive, however, to their credit they followed up and have continued to improve and now have "earned" my respect. I just had my 45,000 mile check and as...
DealerRater Review
- February 23, 2020
Left by steve_surber
first visit a year ago did not go well yet this recent visit appears to have corrected the issues very happy with the service thanks
Cars.com Review
- February 22, 2020
Left by Lauren Gill
Great customer service and friendly staff! My car was ready and clean within a few hours of drop off. Highly recommend this dealership.
Yelp Review
- February 22, 2020
Left by Mohamed A.
Hands down one of the best dealer experiences I've had. From the start to finish the process was painless and that was all due to the diligence of the staff. Colin and Don greeting us when we arrived and quickly brought the vehicle we were interested out. They answered all our questions and took it...
Guest R. Replied: Hello Moe, It's really rewarding hearing that Collin, Don, and Melanie were all able to assist and deliver an excellent sales experience for you. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! Please let us know if we can be of any further assistance to you now or in the future. All the Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 21, 2020
Left by Andres D.
Chris Childs deserves to be commended. I purchased a CPO A4 last Summer, and while there were some issues that shouldn't have occurred on a CPO Audi, he did eventually get it all taken care of, and made it all right on all counts, and there was more than one count unfortunately. Still, mistakes...
Guest R. Replied: Hello Andres, The team at Audi Fletcher Jones strives to provide each guest with an exceptional sales experience. Our team was beyond happy to read that Chris Childs has always been helpful, knowledgeable, and assisted you the best pricing to care for your new vehicle. We'll definitely pass along the kind words. We are grateful for your business and we look forward to serving you for many years to come!All the Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 21, 2020
Left by Shane D.
Audi Fletcher Jones will always be my first option for purchasing a new Audi, not only is the staff very friendly and knowledgeable; they will also work around you to get the car of your choice. The Finance Manager, Melanie and Erik (Brand Specialist) were great to work with and helped me pick out...
Guest R. Replied: Hi Shane,We are thrilled to be your number one choice for your Audi purchasing needs! Thank for the 5 star rating and wonderful sediments about our team member's Melanie and Erik! Guest satisfaction is our number one priority and we couldn't be more pleased to have exceeded your expectations. Its is amazing reviews like this one that we strive for everyday! We are truly grateful for your business and recommendations! Congratulations our your new Audi! Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 20, 2020
Left by Amir E.
I had the best experience with Tayler and Armin. Best team to buy your Audi from. Buying my car from these guys was like no other car buying experience I ever had. Felt like hanging out with your buddies at a cool bar and then getting into your car driving off. If you are busy and don't have time...
Guest R. Replied: Hello Amir,We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. At Audi Fletcher Jones, we strive to provide each guest with an exceptional experience. Our team was beyond happy to read about the one of a kind sales experience you had working with Taylor and Armin! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your new Audi and welcome to our Fletcher Jones Family ! Enjoy!All the Best,Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- February 20, 2020
Left by Frank
Outstanding!
Yelp Review
- February 19, 2020
Left by Tony T.
Had an amazing experience getting a 2020 Q5 at Fletcher Jones . Mel the Finance manager was so helpful in helping me figure out my best financing options. Holly Setiadi was probably the most helpful salesman I've ever dealt with. He really took the time to walk me through all the bells and whistles...
Guest R. Replied: Hi Tony, Congratulations on your recent purchase of your Q5! Our team is excited to hear about your exceptional experience working with Holly, and Mel. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 19, 2020
Left by Spencer W.
Holly is the man and helped me get the A5 sportback and I couldn't be happier. I went in just shopping around but once I connected with Holly he really found out what I was looking for and made a great recommendation. The whole staff was professional and never felt pressured into buying a car but...
Guest R. Replied: Hello Spencer, Thank you for taking the time to share your feedback and 5 star rating. We are truly flattered to have your thoughtful compliments and recommendations. It's really rewarding hearing that Holly was able to assist in providing you with the best pricing to care for your vehicle. Glad to hear Armin and Sasha were of great help as well. We'll definitely pass along the kind words. Please let us know if we can be of any further assistance to you now or in the future. Thank you again for allowing us the opportunity to earn your business and congratulations on your new Audi A5 Sportback! Our team of associates look forward to welcoming you again soon! All the Best,Your Friends and Family at Audi Fletcher Jones
HUNG gives 4.0 star review at Audi Fletcher Jones
- February 18, 2020
Left by Hung L.
I left my car at service center on 2/13, and the service was done on 2/14, but I wasn't notified until 2/16. When I tried to follow up and sent voice messages to service agent on 2/14 and 2/15, no response was provided.
DealerRater Review
- February 18, 2020
Left by MLASCA
This Audi dealership provided excellent service. They explained up front what the required service was and it's cost. Then they offered add on recommended service but did not pressure me to accept these recommendations and let meet pick and choose which additional services I wanted. They paid for...
Audi Fletcher Jones Replied: Hello, Thank you for posting your 5 star review! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback and thrilled to know of pressure free recommendations Jose provided you. We appreciate your business and recommendations. All the best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 18, 2020
Left by Linda
Jose did a great job explaining everything. I had an early appointment and got my car back in the early afternoon, which made me very happy. :0) Linda
Audi Fletcher Jones Replied: Hi Linda, Thank you for being a valued guest and taking the time to share such amazing feedback. It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to you next scheduled visit with Jose! All the Best, Your Friends and Family at Audi Fletcher Jones
Facebook - Web Review
- February 17, 2020
Left by Aaron T. Rose
Great service from Ash and Josh. Thanks for your help today!
Yelp Review
- February 17, 2020
Left by Aaron R.
Went in to look at a used A5, left with a 2020 A5 haha! First time Audi owner. Let's see if they live up to their hype! Thanks Josh and Ash for your help today! The process was fast and friendly once I decided to move forward.
Guest R. Replied: Hi Aaron, Congratulations on your recent purchase! Our team is excited to hear how helpful Josh and Ash were during your visit with us. Enjoy your new A5! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 16, 2020
Left by Jkyle100
henry chang was great, there were loaners so he hooked me up with an Uber to and from the dealership and got everything done same day. His communication was also fantastic
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about the great service Henry provided you! We are happy to hear he was able to get your vehicle returned to you same day while keeping you updated throughout the process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 16, 2020
Left by Tina N.
Great service with Erik and Armin. We got a great deal. Would come again! I suggest everyone come to Audi Fletcher Jones and see these two gentleman they will make sure you have the experience of a life time!
Guest R. Replied: Hello Tina, The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! It's really rewarding hearing that Erik and Armin both exceeded your expectations and delivered a wonderful sales experience. We'll pass along the kind words. Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! Please let us know if we can be of any further assistance to you now or in the future. All the Best,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- February 15, 2020
Left by Matt
Simple and easy. Like the communication via txt messaging
Dealer response from DealerRater Replied: Hi Matt, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 15, 2020
Left by Nikki
Very helpful and always answer all my questions! I always like coming here for maintenance because they make the process so easy! Definitely would recommend!
Audi Fletcher Jones Replied: Hi Nikki, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 15, 2020
Left by KD
Always a pleasant and efficient experience. Frank is professional and attentive to my needs. I can rely on expert service. Great communication throughout process. Makes the servicing experience a painless one.
Audi Fletcher Jones Replied: Hi KD, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Frank. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 15, 2020
Left by Garymiles
Ryan Robausch always does a phenomenal job. He keeps me informed, provides candid and honest assessment of what needs to be done and what can wait until the next time around.
Audi Fletcher Jones Replied: Hi Gary, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Ryan did a phenomenal job during your service visit with us. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- February 13, 2020
Left by Ariel Lindo
Response from the owner Replied: Hello Ariel, We greatly appreciate you taking the time to post your 5-star review! Please let us know if we can be of any further assistance to you now or in the future. Take Care,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 12, 2020
Left by stpater
My Audi is unique. Jose and the tech Andrew understood my specific needs. My vehicle was treated with diligence and care. Jose communicated each issue efficiently and effectively to me. If you are an Audi junkie such as myself and need a dealership to service your vehicle, Jose and Andrew have your...
Audi Fletcher Jones Replied: Hello StPater, It's really rewarding hearing that Jose and Andrew were able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are grateful for your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 12, 2020
Left by AGala
It was easy to get in and out and all of my concerns were addressed. This is my first Audi but have been a customer of FJ for 20 years. It definitely delivered on my expectations.
Audi Fletcher Jones Replied: Hello AGala, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Thanks again for being a loyal guest and writing this review. We are grateful for your business and we look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- February 12, 2020
Left by Anja G.
Love my new Audi q3 s-line, thanks to Holly, our wonderful sales person, without him I would not have bought this nice of a car!!Thanks Holly for the great service, and Deal!!
Guest R. Replied: Hello Anja, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. It's really rewarding hearing that Holly was able to assist with the best pricing and getting you into your desired choice of vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your new Audi Q3! Please let us know if we can be of any further assistance to you now or in the future. All the Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 11, 2020
Left by audir8
all was great and staff very attentive and friendly and communicative. No waiting.all was great and staff very attentive and friendly and communicative. No waiting
Audi Fletcher Jones Replied: Hello, Thank you for posting your 5 star review and mentioning Jose! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. All the best, Your Friends and Family at Audi Fletcher Jones
Google Review
- February 09, 2020
Left by Paul Garza
Response from the owner Replied: Hello Paul, Thanks for sharing your review with us and the community. We are grateful for your business and we look forward to serving you for many years to come!Take Care,Your Friends and Family at Audi Fletcher Jones
ALLAN gives 4.0 star review at Audi Fletcher Jones
- February 09, 2020
Left by Allan T.
Communications with the customer while the car is in service could be improved.
DealerRater Review
- February 09, 2020
Left by Sarah D
Jose is very professional and he is wonderful at communicating intricate details about our car whenever we visit the service department. Jose is respectful of our time and his attention to detail is superb. We appreciate his care and we consistently have a five-star experience with him in the Audi...
Audi Fletcher Jones Replied: Hello Sarah, We greatly appreciate you taking the time to post our 5-star review! It's really rewarding hearing that Jose was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Please let us know if we can be of any further assistance to you now or in the future. Thank you again for being a loyal guest and allowing us the opportunity to earn your business. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 08, 2020
Left by hrosenb112
I was able to lease a 2020 Audi Q3 for 42 months within my budget. Previously, I had been leasing an Lexus SUV for the 16 years with 4 - 4 year leases. Wanted an SUV smaller then the NT Lexus. Arrived at the dealership on a Sunday morning at 11 AM departed with my new car at 4 PM. Alex explained...
Audi Fletcher Jones Replied: Hi, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! If there is anything we may do to further assist you I would like to hear from you. Please contact me Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- February 08, 2020
Left by Teddiehart
I always love coming here to get my car serviced. The courtesy vehicle was amazing and is making me think about getting a new car! Everything looked great when I got my car back
Audi Fletcher Jones Replied: Hello Teddie, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're glad we were able to get your car in tip-top shape. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- February 07, 2020
Left by Anthony
Very prompt replies. Multiple people reached out. Not sure how well coordinated it was but they clearly erred on the side of service vs neglect. I was pleased.
Audi Fletcher Jones Replied: Hello Anthony, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- February 06, 2020
Left by annamarieg1
Jose is such a pleasure to deal with. He is very knowledgeable, gets everything done as timely as possible and is always accommodating and helpful.
Audi Fletcher Jones Replied: Hello Anna Marie, Our team strives to deliver a 5 star experience to all of our guests. We are grateful for your business and feedback. I would like to hear about your experience, please email me at Kim.camargo@fletcherjones.com Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- February 06, 2020
Left by Sara F.
I bought a car from them which was to be registered out of state. Not as easy as I thought, However they took care of everything for me including tax and registration issues and made it so I never had to go to the local Department of Motor Vehicles. Also, I was very particular on the color (blue)...
Guest R. Replied: Hello Sara, The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team of associates are excited to hear that you were assisted promptly and provided with an outstanding visit. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We strive to be the best dealership. We are truly flattered to have your thoughtful compliments and recommendations. Please let us know if we can be of any further assistance to you now or in the nearby future. Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! We are looking forward to serving you for many years to come! All the Best,Your Friends and Family at Audi Fletcher Jones
SHAMESS gives 5.0 star review at Audi Fletcher Jones
- February 05, 2020
Left by Shamess T.
Henry made my service stop easy, he was friendly and knowledgeable, and tooK great care of me and my S5.
Cars.com Review
- February 02, 2020
Left by Tony
This Audi dealership is my favorite! My Audi was due for a routine service and they got me in and out the same day. The staff is very friendly and supplied me with a loaner vehicle to finish my errands locally while the service was being done. They took great care of me and my vehicle from start to...
Dealer response from DealerRater Replied: Hi Tony, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- February 01, 2020
Left by kim_froeschner
Polite and efficient. However, despite calling ahead that I would arrive in less then 10mins there was still a bit of a wait upon arrival and departure. Im pleased that Fletcher Jones now is with Audi.
Audi Fletcher Jones Replied: Hi Kim, Our team strives to deliver a 5 star experience to all of our guests. I would like to hear about your experience, please email me at kcamargo@fletcherjones.com Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- February 01, 2020
Left by Austin B.
I had a really nice experience with a recent purchase of a new SQ5 at Audi Fletcher Jones in Costa Mesa. Max took very good care of me working to try and find the right car based on the features and performance I was looking for. We drove 2 SQ5 models and he did an excellent job in explaining the...
Guest R. Replied: Hi Austin, The team at Audi Fletcher Jones strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Max and Collin were helpful, knowledgeable, and assisted with a great pricing to care for your new SQ5. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday. Thank you for allowing us the opportunity to earn your business and congratulations on your new Audi! Please let us know if we can be of any further assistance now or in the future. All the Best,Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- February 01, 2020
Left by Geovanni
Alex and the whole staff were very proffesional and attentive. Top notch customer service. Thank you for your help.
Audi Fletcher Jones Replied: Hello Geovanni, We greatly appreciate your 5 star rating and positive review! Customer service and guest satisfaction are very important to us. Our team was pleased to read that Alex and the team provided you a phenomenal sales experience! Congratulations on your new Audi! Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 30, 2020
Left by ocnewman
Exceptional experience by Ryan in the service department. Will return back again. Professional and helpful staff. Easy in and out with loaner car. Will return back to FJ!
Audi Fletcher Jones Replied: Hello, Thank you for your wonderful sediments regarding your service visit working with Ryan! Our team is thrilled to hear our team provided you with a helpful and professional visit. We look forward to seeing you again! All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 30, 2020
Left by Evelyn Ramos
I love Audi Fletcher Jones New Port! From the moment you check in to when your car is ready you receive Excellent Customer Service. Ryan Rabusch always provides EXCELLENT Customer Service. He takes care of every detail and I never need to worry about a thing. Ryan is Awesome and on top of...
Audi Fletcher Jones Replied: Hello, We are thrilled that you loved your experience with Ryan! Thank you again for sharing your fantastic experience. Our team looks forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- January 29, 2020
Left by GuruPCBZ4
Very professional. Would recommend to everyone. A+++ dealership.
Audi Fletcher Jones Replied: Hi, We are truly flattered to have your thoughtful complements and A+++ recommendations! We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Audi! Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 29, 2020
Left by Andre D.
Loved the customer service at fletcher jones. Was looking for a car, but had some doubts about what I wanted and the whole deal. Glad the Chelle C. Was helping me. She made the whole experience super easy and great - felt like a VIP. Loving my new ride. Would definitely recommend Chelle and...
Guest R. Replied: Hello Andre, Our team of associates are excited to hear that you were assisted promptly and provided with an outstanding sales visit with Rachelle Cano. We are truly flattered to have your thoughtful compliments and recommendations. Glad Rachelle was able to get you into your desired choice of vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! Please let us know if we can be of any further assistance to you now or in the future. All the Best,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- January 28, 2020
Left by Aaron Pooya
Henry is always great and very friendly! Very helpful, informative and makes a genuine connection with the customers. Other vehicles we've owned we hated taking the car in for service because it was always a long drawn out process that would take at least 2 hours from time of drop off until the time...
Dealer response from DealerRater Replied: Hi Aaron, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Henry always takes great care of you during your visits, and makes the process so easy for you. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- January 28, 2020
Left by Elaine
Great experience.
Audi Fletcher Jones Replied: Hi Elaine, We greatly appreciate your 5 star rating and kind review! ! We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Audi! Enjoy! All the Best, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- January 24, 2020
Left by Guru8J3YR
Great customer service
Audi Fletcher Jones Replied: Hi, Thank you for your 5 star rating! We are grateful for your business & recommendations and look forward to serving you for many more years! All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 23, 2020
Left by fjaudi
ryan always does a great job of listening to my concerns and provides answers - he tries to get the best result for me and works on the right pricing for service
Audi Fletcher Jones Replied: Hello, We are thrilled that you loved your experience with Ryan! Thank you again for sharing this special evening with us. Our team looks forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 23, 2020
Left by ccooper
I booked in at 7am for a service and they were right there at 7am - very quick turnaround, ,love the UBER service to and from work at my convenience, very accommodating, organized and friendly - great service!
Audi Fletcher Jones Replied: Hello Ccooper, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. Thank you for allowing us the opportunity to earn your business and we look forward to seeing you again at your next scheduled visit. Take Care, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 23, 2020
Left by Paige R.
Highly recommend coming here for any car needs. Holly is straight to the point, effective and helpful. Got us an exceptional rate and overall provided wonderful service.Thank you again! Definitely would recommend going here if you're looking for a pretty upgrade!
Guest R. Replied: Hello Paige, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Holly. It's of great pleasure to hear that we were able to get you into your desired choice of vehicle. We'll definitely pass along the kind words. We are grateful for your business and we look forward to serving you for many years to come!All the Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 22, 2020
Left by Song Hyun L.
Dimitrios helped us through the sales process. He knew everything about E-Tron and explained to us everything we need to know to make an informed purchase. A very pleasant guy to work with and we will be coming back to him for all our Audi needs.
Guest R. Replied: Hello Song Hyun, Thank you for taking the time to share your feedback and 5-star rating! With all of the local automotive competition out there, it's wonderful to hear that Dimitrios delivered an exceptional sales experience! Please let us know if we can be of any further assistance to you now or in the future. Thank you for allowing us the opportunity to earn your business and congratulations on your new E-Tron! We look forward to welcoming you back again soon. All the Best,Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- January 21, 2020
Left by GuruNQHP3
The service was outstanding low pressure, informative, they went above and beyond. Breana was wonderful. Highly recommend.
Audi Fletcher Jones Replied: Hello, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.. All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 20, 2020
Left by LongBeachFan
I called to make an appointment and expected to have to wait a few days. Audi FJ made arranged a consultation on THAT day! My appointment with Frank was quick and easy. Frank and the other personnel that greeted me were professional and friendly. Nobody judged my dirty car. Anyways, I was given a...
Audi Fletcher Jones Replied: Hello, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's amazing to hear that Henry delivered a wonderful service experience! We truly appreciate your business and look forward to welcoming you back. Please let us know if we may be of further assistance in the future. All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- January 20, 2020
Left by Gary P
Jose was a pleasure to work with. Everything was handled timely and professionally. I cant think of anything that could have been done better. Everything was handled with a no problem attitude. Thank you Jose & Fletcher Jones!
Audi Fletcher Jones Replied: Hello Gary, Thanks for sharing your review with us and the community. We are deeply flattered to hear that you enjoyed Jose's work! We will definitely pass along your kind words. We're glad we could help get your car in tip-top shape. Our team looks forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 20, 2020
Left by Tyler. A.
Just bought a pre owned Mini Cooper S from Audi Fletcher Jones in Costa Mesa. Rachelle helped us for multiple days, until we made our decision. She was super helpful and extremely accommodating to our busy schedule! The process was smooth and so far I'm really enjoying the car. Great experience...
Guest R. Replied: Hello Tyler, We greatly appreciate you taking the time to post your 5-star review! Our team of associates are excited to hear that you were assisted promptly and provided with an outstanding sales experience with Rachelle. It's of greatly pleasure to see that we were able to get you into your desired choice of vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your Mini Cooper S! Please let us know if we can be of any further assistance to you now or in the future. Best Wishes,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 19, 2020
Left by daliabalsamo
Always a great experience. Jose Magana is very professional, personable and efficient. Service was well done in a timely fashion. Highly recommend this dealership. Thanks.
Audi Fletcher Jones Replied: Hello Dalia, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments for your service advisor Jose Magana. We will definitely pass along your kind words. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 18, 2020
Left by patrickjvos
Frank and the team were friendly and fast great work. Suggestion, I didnt really like my loaner, although I appreciated it. Is there any chance there is a program to upgrade the loaner. You could make a bit of money and use it as an opportunity to up sell. Thank again.
Audi Fletcher Jones Replied: Hello Patrickjvos, Thanks for sharing your review with us and the community. It's of great pleasure to hear that you like Frank's work! We'll pass along the kind words. Our team is looking forward to serving you for many more years to come. Take Care, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 18, 2020
Left by jeanie78
Jose Magana is my service rep since day one. He always explained before and after what to expect and the alternative. I am in and out within a few hours with car returned to me in tip top shape. Thank You.
Audi Fletcher Jones Replied: Hello Jeanie78, We greatly appreciate you taking the time to leave us this amazing 5-star review! It's of great pleasure to hear that Jose has always assisted with getting your car serviced. We'll definitely pass along your kind words. We're glad we were able to help get your car in tip-top shape. Our team is looking forward to serving you for many more years to come. Take Care, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- January 17, 2020
Left by Anita Hall
Love the services. Highly recommend Henry Chang to be your advisor. I was able to talk to the mechanics about my car and they are true experts. Here you get treated like family and the prices are always great.
Dealer response from DealerRater Replied: Hi Anita, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear that Henry treated you like family and assisted you with all your need. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 17, 2020
Left by Janet
Everyone I encountered was professional, extremely competent, friendly and kind. Jose was excellent in every way. My car was not only mechanically great but clean inside and out.
Audi Fletcher Jones Replied: Hi Janet, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Jose. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 16, 2020
Left by I.B
Jose Magana was very helpful, knowledgeable and patient with us. He helped us to get the right service. He was outstanding. He made coming to Audi FJ worth it! Excellent service! FJ is lucky to have him in the service team.
Audi Fletcher Jones Replied: Hello I.B, Thank you so much for taking the time to leave us this amazing 5-star review! We're so glad you like Jose Magana's work! We'll definitely pass along your kind words. Thank you once again for allowing us the opportunity to earn your business. Our team looks forward to serving you for many more years to come. All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 16, 2020
Left by bdob
This was my second service visit at Audi Fletcher Jones and it was even more pleasant than the last time. i am always made to feel important, (even though my car isn't new or the nicest on the lot), and i am always amazed at how quickly they service my car. The Uber pickup and dropoff is a nice touch!
Audi Fletcher Jones Replied: Hello, The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your service experience with Henry! We are grateful for your business & recommendations and look forward to serving you for many more years! All the Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 16, 2020
Left by lesliem721
Theyve always taken great care of my car whenever I needed to come either for maintenance or a specific issue. Exceptional customer care always.
Audi Fletcher Jones Replied: Hello Leslie, Our staff will definitely be happy to read what you wrote! Thank you for being a loyal guest and writing this outstanding 5-star review! Our team looks forward to welcoming you again soon. Best Wishes, Your Friends and Family at Audi Fletcher Jones
Google Review
- January 15, 2020
Left by Mina El-Raheb
Response from the owner Replied: Hello Mina, Thank you so much for this wonderful 5-star review! We are grateful you allowed us the opportunity to earn your business and we look forward to serving you for many more years. All the Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 15, 2020
Left by Cyndi A.
I love how I can: make an appointment online at my convenience, dropping off my car/checking in was quick and easy. Uber driver arrived in 7 minutes to take me to work. Picking up my car at the end of the day was just as easy. Thank you!!!
Audi Fletcher Jones Replied: Hello Cyndi, We are grateful to hear that your latest experience with us is deserving of your 5-stars! From booking a reservation online, to providing a loaner while your vehicle is in for service. Our team is looking forward to welcoming you again soon. Best Wishes, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- January 11, 2020
Left by Jeff
Frank my service manager was excellent and communication was great.
Dealer response from DealerRater Replied: Hi Jeff, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Frank! Looking forward to your next scheduled service with us. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 11, 2020
Left by Ldc
Appreciate how they are always efficient, experienced, keep their clients informed, accommodating, and take the time to explain service in detail if requested. Thank you!
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent service visit with us! Thank you for your 5 star review! Our goal is to provide the best experience possible. Regards, Your Friends and Family at Audi Fletcher Jones
TESSA gives 4.0 star review at Audi Fletcher Jones
- January 11, 2020
Left by Tessa H.
Once again, I did not get a call when my car was ready and had to inquire. Paperwork that I requested also was not ready.
DealerRater Review
- January 10, 2020
Left by Jan
My service advisor Ryan fixed the problem with the hatch door lock, although I told him that he shouldnt bother because it was not a big deal. He communicated about his progress by phone messages. I was happy with the service. Jan Mirejovsky
Audi Fletcher Jones Replied: Hi Jan, Thank you for leaving us such a great review and mentioning Ryan! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 10, 2020
Left by Keyes
The service staff is absolutely impeccable. Cannot say the same for the sales staff but the service department makes up for it. Buy your car elsewhere only get it serviced at Fletcher.
Audi Fletcher Jones Replied: Hello, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! All the Best, Your Friends and Family at Fletcher Jones Audi
DealerRater Review
- January 09, 2020
Left by Mike
Service took the time quoted while I waited. Need desk or table to work on computer in waiting area (when you get the new facility). Everyone was friendly although I had to sit in the sales area while they were working so that I could use a desk for my computer. The internet was good - but had to...
Audi Fletcher Jones Replied: Hi Mike, Our team at Audi Fletcher Jones goes to great lengths to ensure we fulfill all the needs of our guests. Thank you for taking the time to share your valuable feedback as we do take our guests feedback very seriously. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 09, 2020
Left by Ted
This is my first service with this dealership. Their process of getting you in and out is far superior to my previous experiences at other dealerships. My service advisor, Ryan provided clear and prompt communication.
Audi Fletcher Jones Replied: Hi Ted, Thank you for posting your 5 star review! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thank you for your business, and welcome to our Fletcher Jones family! All the Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- January 08, 2020
Left by Ivan
Love this dealership and love my service adviser. The service is always prompt and friendly. They get you in and out very quickly and always explain fully what your vehicle really needs. I've been to other dealerships in the area, but Audi Fletcher Jones is my favorite.
Audi Fletcher Jones Replied: Hello Ivan, Thank you for leaving us such a wonderful 5-star review! We deeply appreciate you for allowing us the opportunity to earn your business. Our team looks forward to serving you for many more years! Take Care, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 08, 2020
Left by smom
Just wanted to note that the service rep Frank Camargo was outstanding ! Frank kept me informed and called when completed. I deal with used car reconditioning here at Norm Reeves Honda of HB and was fortunate to work with Frank. Sometimes its difficult to reach a dealer to schedule service coming...
Audi Fletcher Jones Replied: Hi, We are truly flattered to have your thoughtful complements and recommendations regarding your outstanding experience working with Frank! The team and Audi Fletcher Jones looks to working with you for many years to come. All the Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- January 07, 2020
Left by Abigail Pimienta
Ryan in service is always very helpful and accommodating. Never disappoints me! Excellent service team!
Response from the owner Replied: Hello Abigail,We greatly appreciate your positive review with Ryan and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 06, 2020
Left by Jeremiah L.
Its a new year and I wanted to continue this new year of 2020 going great. My fiance would take about her wanting a new car and if she were to get a new car it would be an Audi. We decided to go to Audi Fletcher Jones yesterday just to take a look different models and packages they had to offer. We...
Guest R. Replied: Hi Jeremiah, Thank you for sharing this extraordinary experience with all of us! Our team would like to congratulate you on your new Audi A5 S-Line! We are truly delighted to read about your exceptional experience with Joshua and Luis. Cheers to a wonderful 2020! All the best,Your Friends & Family at Audi Fletcher Jones
Cars.com Review
- January 05, 2020
Left by James Mottern
Ryan, my service advisor is excellent. He tells me what is going on with my 2015 Audi. Ryan also answers my questions about current and future Audi models as I begin to think about replacing my current vehicle.
Dealer response from DealerRater Replied: Hello James, We greatly appreciate your positive review regarding your visit with Ryan and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 05, 2020
Left by Bowie C.
Thank you Chelle for accomodating our schedule, and all our crazy requests. More power to you and Audi Fletcher Jones. We came in on our pajamas and were still treated special.
Guest R. Replied: Hi Bowie, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional experience visiting our dealership. We look forward to seeing you at your next scheduled visit.Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- January 04, 2020
Left by Frothrock
Excellent service. Quick, very helpful. Ryan helped work through my problem and explained things thoroughly. Problem solved and good guidance to avoid it in the future.
Audi Fletcher Jones Replied: Hello Frothrock, Thank you for leaving us such a wonderful review! It's a pleasure to hear that your most recent experience with Ryan went excellent. We are glad that we were able to get your car in tip-top shape. Our team looks forward to serving you for many more years! Take Care, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 04, 2020
Left by Chris Z.
First of let me tell you HOLLY. Is unmatched sales man this man is the best and nicest car sales associate I've ever encountered. A lot of these guys forget that they are trying to sell YOU a vehicle not the other way around. You are in the service industry. Holly is the shining light! Seriously ask...
Yelp Review
- January 04, 2020
Left by Areum C.
My first New Audi from Fletcher. Rachelle helped me to find my car. So far I love audi than any other cars. I'm excited to drive my new car!Thank you for the good deal!!
Guest R. Replied: Hello Areum, It's extremely satisfying to hear that Chelle delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your new Audi! We are glad that you love your new vehicle! Our staff looks forward to welcoming you back. Enjoy!Best Wishes, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 04, 2020
Left by Britney Thao N.
My friend and I was looking for a car to buy and we first stopped by Mercedes Fletcher Jones, but received the worst customer service. We left there unhappy and decided to check out Audi Fletcher Jones. When we entered the dealership, we were helped by Holly. He took the time to pull out all the...
Guest R. Replied: Hello Britney, It's absolutely wonderful to hear that we were able to have a positive turn around when having you and your friend at our dealership. We strive to be the best dealership. We're glad we were able to get you into your desired choice of vehicle. Customer experience and satisfaction is our main priority, your review reassures the hard work we put in everyday. We are extremely glad you like Holly's work. We'll definitely pass along the kind words. Thank you for allowing us the opportunity to earn your business and congratulations on your new Audi Q7!Best Wishes,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- January 03, 2020
Left by Dan Poth
I hit a large piece of an engine while driving to work just outside of LAX. Tire went flat within a few miles. Didnt realize my car didnt carry a spare. Called Audi roadside service for help. That was excellent service. First time to experience that. She was extremely courteous and helpful. Cant...
Dealer response from DealerRater Replied: Hello Dan, We are happy to hear you were safe and attended to promptly by Audi Roadside. Our team at Audi Fletcher Jones truly appreciated your 5 star review and kind sediments regarding your experience working with Jose and our Service team. We look forward to welcoming you back! All the Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- January 02, 2020
Left by Cody N.
Whatever you do ask for Holly !!!! Wow.. what a special way to begin 2020 !! This was a long time in the making .. Holly and myself have become familiar with each other over the past few months of my uncertainty on getting into another car and deciding what vehicle is best for me. Well, long story...
Yelp Review
- January 02, 2020
Left by Courtney P.
Had the easiest car buying experience at this location, it was easy to make a deal that I was happy with. I highly recommend this location, coming from a different dealership this was night and day!! 100% would recommend!
Guest R. Replied: Hello Courtney, Congratulations on your recent purchase! Our team puts customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday. Thank you for allowing us the opportunity to earn your business, we are looking forward to welcoming you soon. Best Wishes,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 31, 2019
Left by Bassel S.
Erik was an amazing man!!!! Thanks for your time and I definitely recommend him!!! Armin also was AMAZING. Thank you guys.
Guest R. Replied: Hello Bassel,We greatly appreciate your positive review regarding your sales experience with Erik and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy!Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 31, 2019
Left by Arielle M.
Picked up my beautiful new car yesterday and had the most wonderful experience! I don't normally make reviews like this but Breanna and Erik were so amazing to work with I had to give them a shoutout! If you are looking to buy a car I highly recommend these too! Thank you for such a easy and great...
Yelp Review
- December 31, 2019
Left by Mary F.
Great day thankyou so much for my new car Erik! So excitedappreciate your kindness and help through the process.
Google Review
- December 30, 2019
Left by Chris Allen
Purchased a used car from this excellent dealership! It was nice to have a fair "no haggle" price for the car. They were impeccable on the details and went above and beyond to insure I had a good experience in purchasing the vehicle! Everyone I interacted with from the first phone call was perfect!I...
Response from the owner Replied: Hello Chris, Congratulations on your recent purchase! Our team is excited to hear about your recent sales experience with our entire staff and how everything went perfect. From the very first phone call you came in contact with to Sasha making sure everything was being handled accordingly. It's a pleasure to hear that we were able to assist and have a great impact on purchasing your vehicle. We ensure our guests are properly cared for and make sure to address every issue correctly. We're extremely flattered to have exceeded your expectations and hope to see you in the nearby future! Best Wishes,Your Friends and Family at Audi Fletcher Jones
Google Review
- December 30, 2019
Left by Joshua Erian
I needed a check up on my Audi. Service is exceptional. I was in and out within the hour, smooth and painless. Love Audi!
Response from the owner Replied: Hello Joshua, We are grateful to hear about your latest service visit and how exceptional it was. Our team strives to be quick and efficient when it comes to getting a maintenance check up on any vehicle. We're looking forward to serving you for many more years!All the Best,Your Friends and Family at Audi Fletcher Jones
Google Review
- December 30, 2019
Left by Benny Mor
Good team....trying hard
Response from the owner Replied: Hi Benny,The team at Audi Fletcher Jones appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532.Kind Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- December 30, 2019
Left by kuniueno
the service was very good, Henry did a good job as always. I was satisfied with the service and the replacement car I borrowed during the repairment
Audi Fletcher Jones Replied: Hello Kuniueno, It's of great pleasure to hear that your most recent service with our advisor Henry Chang went good. Providing a loaner vehicle is just one of the many perks we offer for our guests. Our team is looking forward to serving you for many more years. Best Wishes, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 29, 2019
Left by Ott O.
After bad experience at Audi Mission Viejo, we drove over to Audi Fletcher Jones. We had been emailing with Jonathan Melilli and talked a bit about price. Showed up at dealer and worked a good price with Jonathan and walked out with a nice Q3. Everyone at the dealership was professional and easy to...
Yelp Review
- December 29, 2019
Left by Cindy P.
Came in on a Sunday and got helped by Max. He was very kind and knowledgeable and answered all of our questions. Max helped us pick the perfect car and we couldn't be happier! Amazing customer service, 100% recommend. Such a wonderful experience. Thanks again Max!!
Guest R. Replied: Hello Cindy, Congratulations on your recent purchase! Our team is ecstatic to hear about your experience with our salesman Max and how helpful he was in choosing your desired vehicle. We are glad to hear that you like Max's work! We'll pass along the kind words. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday. We're looking forward to welcoming you back soon! Best Wishes,Your Friends and Family at Fletcher Jones Audi
Yelp Review
- December 28, 2019
Left by Collin R.
We all know what they say about car salesmen and most dealerships; however, this was not the case with Ashley O at Audi Fletcher Jones! I could not have run out of Mercedes Fletcher Jones and into Ashley's arms fast enough. Although Audi is distinguished in European luxury design and performance,...
Yelp Review
- December 27, 2019
Left by Moises A.
I recently leased an Audi A8 from Audi Fletcher Jones. I was assisted by Collin and Don. Both were very informative, easy going, and attentive. They worked hard to structure a deal that met my parameters, which I really appreciate. During my initial call with Collin, I expressed to him that the...
Yelp Review
- December 27, 2019
Left by Angela J.
I love my new Audi Q5!!Thank you GREAT Professionals, Sebastian and Tayler!Fantastic car and persons of Audi Fletcher Jones~~
Cars.com Review
- December 26, 2019
Left by J. Perkins
Excellent service as usual. Ryan is always focused in getting everything right.
Dealer response from DealerRater Replied: Hi J, Thank you for the 5 star rating! We look forward to seeing you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- December 26, 2019
Left by GuruKW4CL
Im not big on reviews but these guys are fabulous. Great customer service. Even when you dont buy you feel like they just took you out for coffee. I'd...
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent visit with us! Thank you for your 5 star review! Our goal is to provide the best experience possible. Please let us know if we may be of further assistance in the future. We look forward to welcoming you back. Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 23, 2019
Left by David H.
I visited Audi Fletcher Jones with no intentions of buying a car that day as I was simply "looking". Then I met Ashley and everything changed!She was incredibly sweet, patient, and knowledgeable about the dealership and their vehicles. She took the time to ask what I was looking for in a car and...
Yelp Review
- December 22, 2019
Left by Cordelia M.
We had a great experience at FJ Audi working with Maxwell to pick up my moms new A3. He was very helpful and created a stress free buying experience for us. Thanks Maxwell!!
Yelp Review
- December 21, 2019
Left by Chris K.
I just bought a beautiful Audi A4 from Sebastian Lozano at Fletcher Jones. He was great to work with. No pressure. I could tell he just wanted to help me learn more about the various options Audi has to offer. I highly recommend his work, and kind support. The whole process was smooth. I recv'd good...
Guest R. Replied: Hello Chris, Congratulations on your recent purchase! It is wonderful to hear that your sales experience with Sebastian Lozano , Steve Milrot, and Luis DeLaTorre went great. We tend to accommodate to all of the guests needs and make sure the process goes by smoothly. Our team is grateful for your business and look forward to serving you for many more years! All the Best,Your Friends and Family at Fletcher Jones Audi
DealerRater Review
- December 20, 2019
Left by lalehsh
One of the reason I keep leasing Audi is Ryan. I feel I have a family member in Audi Fletcher Jons. he is amazing person.
Yelp Review
- December 20, 2019
Left by John H.
Just bought an etron from Audi Fletcher Jones and was very satisfied with the process! Sebastian Loazano was great from the first meeting until I drove away from the dealership and made sure that all my questions were answered and that I understood how to operate the call. I was able to settle in a...
Guest R. Replied: Hello John, Congratulations on your recent purchase! We are thrilled to hear about your recent sales experience with Sebastian Lozano and Armin Hedayat. Our team strives to make the purchasing process quick and less time consuming for our guests. We are grateful for your business and look forward to serving you for many more years! All the Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- December 19, 2019
Left by Tracillandis
Ryan is the best! He always goes above & beyond to be helpful. Would highly recommend him. Very knowledgeable, responsive & very attentive to his customers needs.
Audi Fletcher Jones Replied: Hi Traci, We are so pleased to hear about your recent service visit with Ryan! Thank you for your 5 star review! Our goal is to provide the best experience possible. We look forward to your next schedule maintenance with Ryan! Warm Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 19, 2019
Left by Larry D.
Holly was the greatest salesman ever. Great deal Very helpful. Delivered my car to my home.
Cars.com Review
- December 19, 2019
Left by Harmon Kong
Great service department. Fixed the recall and washed car and gave me a loaner for the day!
Dealer response from DealerRater Replied: Hi Harmon, Thank you for your kind words regarding your service experience! We are thrilled to know your recall was addressed to your satisfaction and the loaner was a great compliment to your visit. We look forward to welcoming you back! All the Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- December 18, 2019
Left by Tamara Venditti
Response from the owner Replied: Hi Tamara,Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.Best Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- December 18, 2019
Left by Garrett K.
I recently bought an Audi Q5 and it was such a seamless process. Ashley and Melanie were super kind and answered all my questions. They were down to earth and easy to talk to. Appreciate experiences like this!
Cars.com Review
- December 16, 2019
Left by C.corella
Upon my arrival everything has handled quickly and professionally! Would definitely recommend this dealership!
Dealer response from DealerRater Replied: Hello, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- December 15, 2019
Left by J Puffy Cloud
This service facility is accommodating and helpful and efficient. I enjoy getting the email and texts notifying me of the progress of the service and when I can pick up the car.
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- December 15, 2019
Left by coutsoftides
Excellent service. On time Brought car for recall problem Fixed and delivered on time Will use again without hesitation Car washed before delivery. Good job
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- December 15, 2019
Left by Heather
Amazing, timely customer service and communication from Fletcher Jones. I appreciated their teamwork and personal touch. Would gladly visit this dealership...
Audi Fletcher Jones Replied: Hi Heather, We are truly flattered to have your thoughtful complements and recommendations. Congratulations on the purchase of your new Audi. The team at Audi Fletcher Jones looks forward to welcoming you back! Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 13, 2019
Left by Timothy W.
My girlfriend and I went in to inquire about purchasing a Q3 and were immediately greeted by Maxwell upon walking in. Let me just say, Maxwell was AWESOME. It was completely stress-free and a no pressure environment. We even told him that we planned on not committing until we drove the comparable...
Google Review
- December 12, 2019
Left by Melissa Greenfield
Response from the owner Replied: Hello Melissa,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- December 11, 2019
Left by Farhad Vojdaniheris
It was a fabulous provisional team. Sebastian Lozano helped me a lot. He is excellent and knows how to go over and beyond customer expectations.
Audi Fletcher Jones Replied: Hello Farhad, Thank you for the 5 star rating! Our team is delighted to hear about your above and beyond experience with Sebastian! We look forward to seeing you again. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- December 10, 2019
Left by Linda
Really pleased to get reall service without an appointment and also appreciated the Uber option. Thanks very much. Jose was great. I recommend this dealership and look forward to it's new location.5
Audi Fletcher Jones Replied: Hello Linda, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your recent visit with us. We are happy that Jose provided you with outstanding service! Your recommendations are highly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 10, 2019
Left by Mariana K.
What an amazing car buying experience at Fletcher Jones Audi in Costa Mesa. This is the first time in our many years of car buying that we felt completely comfortable wth the process. A HUGE THANK YOU to Sasha Poleshuk for going above and beyond to address all of our concerns, answer all of our...
Guest R. Replied: Hi Mariana,Thank you for the stellar 5 star review and congrats on your recent purchase! Our team is happy to hear about your great experience with Sasha and looks forward to assisting you with all of your Audi needs.Best,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- December 10, 2019
Left by jorge goncalves
Wonderful experience Efficient and prompt service Detailed information on service performed
Dealer response from DealerRater Replied: Hello Jorge, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your wonderful and prompt service visit. We are happy that you were provided with detailed information and kept updated throughout the whole process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- December 07, 2019
Left by Monica Z.
Holly and Steve were delightful from the moment we walked jn until the moment we signed our paperwork. I would highly recommend if you are in the market for an Audi to come talk to them first!
Yelp Review
- December 07, 2019
Left by Yulissa G.
I just purchased a Q3 and Holly made my experience in purchasing my first Audi fantastic. Holly gave great service and made the process go very smoothly. Holly was super friendly and also informational, while we took the car out for a test drive he explained the different modes in driving it. He...
Yelp Review
- December 07, 2019
Left by R. King F.
Hello All, my name is R. King Fareed ("Mr. Fareed"). I recently leased an A3 Cab from Fletcher Jones Audi in Costa Mesa. I'm very please with how they handled me; I have a very high expectation level in these type of situations.I want to thank Holly for his awesome enthusiasm, delivery expertise and...
Yelp Review
- December 06, 2019
Left by Steve P.
Had the best car buying experience to date !! Jonathan Melilli is awesome!! Picked me up and dropped me off at the airport, very knowledgeable about the vehicle and the nicest guy you could hope to meet. Melanie and Collin were super nice folks and made sure I was well taken care of. Highly...
Yelp Review
- December 02, 2019
Left by Roshi N.
An enjoyable car buying experience would typically be an oxymoron, but not when working with Holly, Taylor, and the rest of the team at FJ Audi. I thought I knew exactly what I wanted when I walked in but Holly was receptive to my criticism(s) of the cars I test drove and helped me find a model that...
Cars.com Review
- November 30, 2019
Left by Kevin Parker
Went for a simple oil change . Change from one dealership because of a small gesture Ryan did one day while I was in the area . I dropped in one day and Ryan and the other guy at the desk took time to take care of me and dont have to, and they were so nice about it. Didnt matter if I was buying, or...
Dealer response from DealerRater Replied: Hi Kevin, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how great your service experience with Ryan went. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 30, 2019
Left by Lynne M.
I am busy. I don't write reviews unless someone goes the extra mile. I Don't like to be a hater, and only post when I have a bad experience either. The sales team at Fletcher Jones Audi did a great job, and earned my time to post on their behalf, for the lease of my new RS5 sportback.My salesman...
WENDY gives 5.0 star review at Audi Fletcher Jones
- November 29, 2019
Left by Wendy G.
My prior experiences with service have been 5 star. Last service was not. Made appointment for latest 2019 Q5 recall problem but app't wasn't logged into system. Same morning the warning message triangle appeared on my dash. I pointed it out to the service person. He sat in the driver seat and...
Cars.com Review
- November 27, 2019
Left by Bang Nguyen
I scheduled an appointment for a safety recall fix for my Audi SQ5. Received a confirmation email and was greeted by the assigned service advisor on the day of the appointment. The car was taken in immediately for the repair and washed afterwards. Everything went very smoothly.
Dealer response from DealerRater Replied: Hello Bang, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your recent visit with us. We are happy to hear that you had a kind and smooth experience! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- November 27, 2019
Left by mohamed.el-erian
Ryan in particular was wonderful. Incredibly responsive, informative and efficient. This supplemented a very effective initial response via phone. Thank you very much. Really and truly excellent.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your wonderful visit with us. We are happy that Ryan provided you with outstanding service and that he was very responsive throughout the whole process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 27, 2019
Left by Will
Very professional and friendly staff. Eager to make a deal. I ended up not purchasing with them, cause my wife was still wanted a bit more time before she makes up her mind. The car was sold to another buyer during the week. However, the dealership still followed up with me to see if they can...
Dealer response from DealerRater Replied: Hi Will, Thank you for the 5 star rating! Our team appreciates your time and looks forward to assisting you again soon. All the best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 26, 2019
Left by Steven Mednick
Brought in for recall. Stated a wait time of 60 to 90 minutes. Done and washed in 50 minutes. Very helpful and friendly. Jose was great.
Dealer response from DealerRater Replied: Hi Steven, Thank you for your 5 star rating! The team at Audi Fletcher Jones is pleased to know you were attended to promptly and received fantastic service working with Jose. We are grateful for your business and recommendations. looking forward to welcoming you back. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- November 26, 2019
Left by mmurrel
Jose was exceptional with great customer service and follow up. Thank you for a prompt recall repair and a great environment for the recent visit
Audi Fletcher Jones Replied: Hello, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Jose! The team at Audi Fletcher Jones is grateful for your business and recommendations. Looking forward to your next scheduled service with Jose. All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
Cars.com Review
- November 26, 2019
Left by georgia cunradi
Thank you for accommodating me and getting me an Uber to do my errand. much appreciated.
Dealer response from DealerRater Replied: Hello Georgia, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.We are grateful for your business and recommendations. The team at Audi Fletcher Jones looks forward to welcoming you back. All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
CarGurus Review
- November 25, 2019
Left by GuruQVLDN
Dealer was great to work with and I was incredibly pleased with the entire process.
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent service visit with us! Thank you for your 5 star review! Our goal is to provide the best experience possible. Regards, Your Friends and Family at Audi Fletcher Jones
Google Review
- November 25, 2019
Left by PHER
On point as always
Response from the owner Replied: Hi Pher, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 25, 2019
Left by Alyssa R.
Thank you Holly Setiadi for helping me with my new Q3! I'm in love with my Audi! Holly was so great throughout the process of buying my car. It was a long time coming as I had ordered my car back in July. Holly kept in contact during the process and updated me on my order. Once My car finally...
Yelp Review
- November 25, 2019
Left by Dante C.
A big thank you to Sebastin Lozano for taking the time to help me find the perfect car. He worked diligently to find me a car that met all my personal and financial needs, thank you for your patience. Trading in my 2013 allroad wasn't easy but I could not be happier with the new Q3 that Sebastin was...
Yelp Review
- November 25, 2019
Left by Doctor D.
Holly hooked it up yo -- mans knows how to treat a customer. We came in late & got our brand new e-tron at an unbelievable price. We will be returning here many times more in the future & will be referring this Audi location to all of our friends. We are extremely pleased with his kindness,...
Cars.com Review
- November 24, 2019
Left by Janet Clardy
Very happy with the team and communication process surrounding my repair
Dealer response from DealerRater Replied: Hi Janet, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 23, 2019
Left by Ruben G.
I just recently went in and purchased a Mercedes-Benz from Holly. Had a great experience and was very knowledgeable. I will definitely recommend him to family and friends.
DealerRater Review
- November 23, 2019
Left by Craig N
Exceptional. Prompt. Kept in the loop of the progress of my vehicle being serviced. Appreciate it being communicated through text for convenience. 10/10 rating.
Audi Fletcher Jones Replied: Hi Craig, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 23, 2019
Left by Julie
All around great service. Came in for battery issues and Henry Chang responded and repair car in a timely matter. Was in contact with me the whole time. This made up from bad service we received at another audi dealership. Our experience here was wonderful!
Dealer response from DealerRater Replied: Hi Julie, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how helpful Henry was, and that you had a wonderful experience. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 22, 2019
Left by Glen D.
I bought a used S5 from Audi Fletcher Jones. The entire experience was excellent. I submitted an inquiry about the car online, and shortly thereafter I received an email back from Don Lucarelli. Don was very helpful and informative without being pushy. Don was always responsive to my emails and...
Yelp Review
- November 19, 2019
Left by David H.
Thanks Holly for the great sales experience and helping me a lot on my car purchase! Recommend Holly to anyone looking for a friendly and helpful salesperson.
DealerRater Review
- November 18, 2019
Left by Dgallonio
I took my car in for its 1 year checkup and they were so accommodating to all my needs. I also received a recall notice and they were able to add that service to be done at the same time as my appointment even though it was something that was going to take an additional hour. To me that was great as...
Audi Fletcher Jones Replied: Hi, Thank you so much for your wonderful post! It's amazing to hear that we delivered a genuine Audi experience. We greatly appreciate you sharing your first service visit with us! Looking forward to your next scheduled service! Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 18, 2019
Left by Bryan P.
I recently purchased a Lexus from Fletcher Jones Audi in Costa Mesa and had a great experience. I walked in, got to meet Maxwell and he immediately got me acquainted with the Lexus I saw online. He was helpful and added to the experience of purchasing a vehicle here. Although it wasn't an expensive...
Guest R. Replied: Hello Bryan, Thank you for sharing this truly exceptional experience with all of us! Our team is delighted to hear that Maxwell and Sasha were able to far exceed your expectations. We truly hope that we will see you again on the road ahead. All the best,Your Friends & Family at Audi Fletcher Jones
CarGurus Review
- November 17, 2019
Left by Dominick
Very professional and accommodating.. However, I'm now more interested in the Q7 premium Plus
Audi Fletcher Jones Replied: Hi Dominic, Thank you for the 5 star rating! We would welcome the opportunity to assist you with your interest in the Q7. Please feel welcome to contact us. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 16, 2019
Left by Tomas S.
I was in the market for an S3 and i decided to drive out to Costa Mesa for one and I'm glad I did, Armin and Ashley took good care of me. It was a very smooth and comfortable process even tho it took some time but it was well worth the wait. Sasha in Finance was great as well. I appreciate all the...
DealerRater Review
- November 16, 2019
Left by GNova118
Everyone was friendly and provided top-notch service. I was surprised to see the quality of service and I received. I was please with my experience.
Audi Fletcher Jones Replied: Hi, We are so pleased to hear about your recent service visit with us! Thank you for your 5 star review! Our goal is to provide the best service experience possible. Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 15, 2019
Left by Jake B.
Brand Specialist Holly was such a delight! Thank you for helping me find the perfect car. Highly recommend him! Very knowledgeable and incredibly thorough.Melanie the finance manager helped see the sale through. She went over every little detail with me and was very kind and personable.
DealerRater Review
- November 14, 2019
Left by amit.patel
While the team is very friendly here and try to explain everything, they were not able to provide a great explanation of the oil issue.I am fearful that there is a bigger problem with the engine which will adversely effect me once the warranty expires soon.
Audi Fletcher Jones Replied: Hello Amit, Thank you for being a valued guest at Audi Fletcher Jones. Your complete satisfaction is important to us. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- November 14, 2019
Left by Alex G.
Audi Fletcher Jones provided me with a great car leasing experience. Donald was very helpful in getting the process started and supporting me throughout and answering all my questions. Armin was very personable in negotiating out the figures and making those work for me(ask for him when you're...
Yelp Review
- November 11, 2019
Left by Mudit S.
If you're planning on getting a car at Fletcher Jones, contact Holly. We had the best time getting ours through him ...super helpful! Awesome dealership, amazing team.
Yelp Review
- November 11, 2019
Left by JD P.
I've bought and sold dozens of vehicles, but my experience at Audi Fletcher Jones beats them all hands down. They had the vehicle I specifically asked for, ready to go in no time at all. No messing me around on price, and even provided a fair trade in value on my old car. Finance desk was a breeze,...
Yelp Review
- November 10, 2019
Left by Donnie L.
Mike Quezada and Michelle Racine helped my wife and I get the perfect car. It took a while to get the specific one, but with a little patience we got it. On top of the leg work they did, we got an amazing price and my wife couldn't be happier. Everyone else at Audi Fletcher Jones was great too. I...
Guest R. Replied: Hi Donnie, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Mike, and Michele! It is great to hear they helped you find the perfect vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Google Review
- November 09, 2019
Left by John Fithian
Response from the owner Replied: Hi John, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 09, 2019
Left by Anthony A.
Great team and service ! Had an awesome experience with max/ash/Sasha in buying our new car! Great straightforward communication, very knowledgeable with explaining the new technology, and very streamlined process. Highly recommend this crew.
Cars.com Review
- November 09, 2019
Left by N/A
Everything was excellent. I waited for my car and it was fixed in less time than I was told!
Dealer response from DealerRater Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- November 08, 2019
Left by Bryan R
Ryan R is the very best!...He is knowledgeable and keeps me up to date on my car daily. I always choose him to deal with my service needs
Audi Fletcher Jones Replied: Hi Bryan, Thank you for the 5 star rating! It is wonderful to hear how Ryan always takes great care of you! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 08, 2019
Left by Michael Hathaway
It was excellent starting with the greeting pulling into the service garage and the interaction with the service representative Frank Camarco was excellent. The state of the art communication and delivery on expectation was a pleasant surprise in a world where focus on the customer experience seems...
Dealer response from DealerRater Replied: Hi Michael, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear how you had an excellent visit with Frank. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- November 07, 2019
Left by Steve Todd
Response from the owner Replied: Hi Steve,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- November 06, 2019
Left by Audi Dealership review
The negotiation for my lease went very well. Don Lucarelli and Ash were very helpful. I shopped several dealerships for other autos other than Audi. I will say the Don was the only salesman that had all the answers to my questions. When I decided on a Audi, Don was the person I came back to.
Audi Fletcher Jones Replied: Hi, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Don, and Ash. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- November 06, 2019
Left by Customer
I am always very pleased with the staff and the service at the Audi Fletcher Jones. Jose is an outstanding Service Rep and has excellent knowledge of the Audi vehicles.
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent service visit with Jose! Thank you for your 5 star review! Our goal is to provide the best service experience possible. Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 06, 2019
Left by Linda Haesler
Frank was very professional and answered my questions to my satisfaction
Dealer response from DealerRater Replied: Hi Linda, Thank you for leaving us such a great review and mentioning Frank! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 06, 2019
Left by Dee
I bought a used Q3 about a year ago and was having some issues. My car was shaking while driving at lower speed. I took my car to this dealership to get checked. Our service person was Frank. He was very professional. He listened to us patiently and tried to understand the issue. They were able to...
Dealer response from DealerRater Replied: Hi Dee, We greatly appreciate you taking the time to post your 5 star review! The team at Audi Fletcher Jones is thrilled to hear Frank was available assist you and Identify your vehicle concerns. Guest satisfaction is import to us and we look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 05, 2019
Left by Sofia A.
Holly was great. Great service from beginning to end. He made it a nice experience and easy to get behind Alan's new car.Will recommend Holly wholeheartedly for your future car purchase!
Guest R. Replied: Hello Sofia,We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, we are thrilled to know of the wonderful Audi experience you had working with Holly! We look forward to welcoming you back.Best,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- November 04, 2019
Left by Giuliana Patterson
I would like to thank you Ahmin and Maxwell. The car is great.
Dealer response from DealerRater Replied: Hi Giuliana, Thank you for the 5 star rating! We are happy to hear that Ahmin and Maxwell were so helpful during your visit with us. Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- November 04, 2019
Left by Slindo
Drop off wait was a little longer than expected however, once my service provider was available he got me checked in and arranged a loaner very quickly. Loaner car made all the difference in my satisfaction as I was able to continue my life with ease as my car was being serviced. He kept me up to...
Audi Fletcher Jones Replied: Hello, Thank you for taking the time to share you valuable feedback. We are pleased to hear the complimentary loaner car was a great compliment to you while your vehicle was in for service. ! Please let us know if we may be of further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- November 04, 2019
Left by Donnie La Curan
I can't say enough about Mike Quezada and Michelle Racine. They took the time to help us get the car we wanted at am amazing price. Everyone else at Audi Fletcher Jones was great too. I would highly recommend this dealership, and Mike and Michelle specifically.
Response from the owner Replied: Hi Donnie, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Mike, and Michelle during your visit with us. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- November 02, 2019
Left by Lauren C.
My husband and I were actually not in the market for an Audi while we were car shopping. We randomly went to look at Audi (at a different dealership in OC) and decided there that my husband was interested in the A5. The first Audi dealership we went to was an average experience. I decided that we...
Cars.com Review
- November 02, 2019
Left by TIm Smith
Went to Audi Fletcher Jones to look at a used A5, but while we were there I changed my mind and was more interested in the Q5, just loved the interior room and it has the same engine. Holly was very patient with us as we weighed the alternatives, and when it came time to work out the numbers, the...
Dealer response from DealerRater Replied: Hi Tim, Congratulations on your purchase! We are thrilled to hear of your sales experience working with Holly and our talented sales team at Audi Fletcher Jones. We look forward to the journey ahead. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 31, 2019
Left by Garett Y.
Went with my Grandpa to get his car serviced. Jose Magana was our service advisor. Historically service advisors try and up sell you an things you don't really need. Not Jose, he made us feel like he really cared and told us what we really needed to do and let's us know things we should take care of...
Yelp Review
- October 31, 2019
Left by Ami B.
This is the best car buying experience I have ever had!!!! I walked in and Holly Setiada was so nice and informative. Once we started talking further, Steve came over and was so respectful of my time. I live far away and he wanted to know my budget and worked with me to find the right car. Armin and...
SARAH gives 4.5 star review at Audi Fletcher Jones
- October 31, 2019
Left by Sarah D.
The free car wash was appreciated but so bad. Water stains everywhere, you can see where they used towels to dry because there are streaks everywhere. Need to get another car wash. Everything else was good though.
DealerRater Review
- October 30, 2019
Left by Dcourt
Henry did a great job today of taking care of our Audi Service needs. Dan the customer service manager also was helpful. The only thing I would like to see is war automation between the loaner car and the Audi Service information that I had given. That will make for a more streamlined process overall.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how both Henry and Dan were so helpful during your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 30, 2019
Left by Tricia R.
Great experience buying our brand new Q5 today with Holly. he was super helpful and took the time to walk through all the features of the car with us. Thank you!!
CarGurus Review
- October 30, 2019
Left by GuruNT8JT
Good Service
Audi Fletcher Jones Replied: Hello, Thank you for your 5 star review! Our goal is to provide the best service experience possible. Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 29, 2019
Left by BigQueso80
Fast and easy service. Quick in and out service appointment on a Saturday. Very helpful employees and accommodating to my needs. Would highly recommend for your service needs.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit on Saturday. We are happy that it was a fast process and that everybody was very helpful and kind! Your recommendation is highly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 29, 2019
Left by Duong T.
Great experience buying a car here! Holly and Ashley were super helpful walking me through the process. Made it as quick and as easy as possible thanks for the experience
Guest R. Replied: Hello Duong,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Holly and Ashley. We are happy that you enjoyed your visit with and that everyone was helpful and made it a delightful experience! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 27, 2019
Left by Javier H.
Katia and Steve, we're so nice guiding us through the process of buying this beautiful Audi. They were so patience with us as we wanted to get the beat deal possible. They went the extra mile with the numbers and making sure we were happy. I love that Steve really cares about the costumers heart....
CarGurus Review
- October 27, 2019
Left by Paul
Responsive
Audi Fletcher Jones Replied: Hi Paul, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
JOAN gives 4.0 star review at Audi Fletcher Jones
- October 26, 2019
Left by Joan V.
It took 2 weeks to get a fuel pump replaced and paint fix. The work completed was done with expertise. It was just the overall time. Now, I have a warning light saying I need to come in for an oil change. They didn't see that when they were working on the car? REALLY? I guess I need to make...
Yelp Review
- October 26, 2019
Left by Christopher B.
I leased a new a new vehicle yesterday and the process was seamless. The staff there was very nice and hospitable. Especially my customer service representative Holly. Holly was very knowledgeable, and so helpful finding the right vehicle for me and my business. I highly recommend Audi Fletcher...
Yelp Review
- October 26, 2019
Left by Debbie R.
Went to buy a used Audi S5 Coupe today. Holly, our sales advisor, was very welcoming and made the process of buying the car as easy as can be. Everyone we met at the dealership was very helpful and were appreciative of our business. Fletcher Jones Audi is the place to go when you want to buy an...
Yelp Review
- October 25, 2019
Left by Newsha M.
Look what Maxwell did today!!! He made me switch from BMW to Audi. Never in the world I thought I would drive a non-BMW car. I stepped in the Audi FJ to just test drive an Audi for the first time, and I'm sold to it.Max and Armin are super fun, friendly and professional people. I didn't feel any...
Guest R. Replied: Hi Newsha, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Maxwell. We hope you enjoy your Audi as much as enjoyed your BMWs. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 25, 2019
Left by Shantel E.
I had a great experience working with Holly at Audi Fletcher Jones! He was so friendly and made sure everything was just right. He went the extra mile to ensure I was completely happy with my purchase. Thanks Holly!
Yelp Review
- October 24, 2019
Left by Howard V.
Stopped by to check out the Q7 and met Holly. He was super nice and informative. Haven't made up my mind yet but if I were to purchase I would definitely come back here.
Yelp Review
- October 21, 2019
Left by Bill P.
I can't believe it!!! This place rocks. Super star staff, amazing management, and THE FINEST selection of the best vehicles in the world, made in Germany, and brought here for us peasants in the US to have the priceless privilege of driving. I am so blessed to have met the folks at Fletcher Jones...
Yelp Review
- October 21, 2019
Left by Mimi H.
I'm absolutely in LOVE with my new Audi that Sohila helped me purchase! This was the 4th or 5th dealer I'd been to at this point so I was over all the sales talk and ready to buy as long as we could agree to a price. The people at Fletcher Jones were confident they could beat an other dealer in the...
Yelp Review
- October 21, 2019
Left by David N.
Great experience with Joshua Gonzalez @ Audi Fletcher Jones, knowledgeable about the cars, made the process quick and easy, kept me updated throughout the process. Very impressed with the entire team at Audi Fletcher Jones. Give Joshua and Audi Fletcher Jones a call.
Yelp Review
- October 20, 2019
Left by Aaron S.
This is the top-notch Audi dealership. I live in San Diego and I still drove here to buy a car. They are that good! First off make sure you ask for Holly! He was the most genuine, communicative,informative, helpful, caring, and kind salesman I have ever had in my life. How did the stars align and I...
Yelp Review
- October 20, 2019
Left by Christine K.
Just bought our first Audi from Holly - was such a fantastic experience - he and everyone else were great!
Yelp Review
- October 18, 2019
Left by Jeff H.
Thanks Holly for a great buying experience! You're salesman of the month to me!
CarGurus Review
- October 17, 2019
Left by Aquaba
Very responsive Professional
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DOMENICO gives 4.5 star review at Audi Fletcher Jones
- October 17, 2019
Left by Domenico P.
Cars.com Review
- October 16, 2019
Left by Richard Meeker
The service department advisor Ryan is exceptional. Thank you for always helping us with our vehicles!
Dealer response from DealerRater Replied: Hi Richard, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear that you had an exceptional experience with Ryan. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- October 13, 2019
Left by Steve S.
Service provided in a timely manner and as promised!
Dealer response from DealerRater Replied: Hello Steve, Thank you for the 5 star rating!! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- October 13, 2019
Left by Riccardo
My service writer Jose Mangana was attentive and extremely helpful from the time I walked in to the time I left. I would recommend this facility to all my friends and family Audi owners. Thank you.
Dealer response from DealerRater Replied: Hi Riccardo, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional experience with Jose Magana. We are happy that he was helpful and attentive throughout your visit. Your recommendations are truly a gift! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- October 10, 2019
Left by Adeyinka A.
I'm lost for words, so I'II keep it simple. .Whenever you are ready for your next car, go see the folks at Audi Fletcher Jones Costa Mesa. I promise you, they will treat you like family and bend backward to accommodate you. No pressure, No rushing,and No games.My special thanks to two crew...
Cars.com Review
- October 09, 2019
Left by Customer
Car under warranty Everything went smoothly Was given a complimentary vehicle to use
Dealer response from DealerRater Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 09, 2019
Left by KY
I have a 2018 Audi A4 2.0T purchased at Audi Fletcher Jones Dealership in costa Mesa, CA. I heard a rubbing/clunking type of noise coming from under the hood when I slow down the car. I took it to Fletcher Jones Service Department last Friday morning. Jose Magana, the Service Advisor met me right...
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your outstanding visit with Jose Magana and Matt in our service department. We are happy that Matt identified the noise that was coming from the driver's side and that Jose followed up with you consistently throughout the whole process. Your kind feedback is very appreciated!! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 09, 2019
Left by Jmarcos106
The people that I dealt with are courteous, professional and knowledgeable in their own field. I highly recommend this place. I rate this place 5 star.
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Your recommendations are truly a gift. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 08, 2019
Left by JPerlman
The service crew works hard to impress and does.The service is friendly and done right the first time. At another place I had to return three times to get it right. The free car washes are much appreciated.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your excellent service visit with Ryan Rabusch. We are happy that you had a good experience and that you had a fast and easy process! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 01, 2019
Left by Jesse Bablove
Truly excellent service, my S5 needed a bunch of things including a recall fix. Ryan was in constant communication with me about all the issues during the service which I greatly appreciate. They had to keep the car overnight and complete the repairs, but it was no big deal since they gave me a Q8...
Audi Fletcher Jones Replied: Hello, Thank you the high rating and sharing your great experience with Ryan! We look forward to serving you again at your next scheduled service. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- October 01, 2019
Left by JB
Fletcher Jones Audi makes getting my Q5 serviced almost a fun thing. Quick and efficient they keep my car running great with very little effort on my part!
Audi Fletcher Jones Replied: Hi JB, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 30, 2019
Left by Helios
He went above and beyond on the A8 I brought in. It was a tricky issue and Jose and his team members were able to resolve the issue. Look forward to seeing you soon, - J.B.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your fantastic service visit with Jose Magana regarding your A8. We are happy that he went above and beyond to provide you with outstanding service! Thank you for your kind feedback. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- September 30, 2019
Left by Sarah M.
Overall great experience with my recent Q5 purchase. Holly was very helpful through the process and followed up after to ensure satisfaction. He was a pleasure to work with and never over the top with sales pressure. The one think I never appreciate is the hard sell of ads ons in the financing...
Cars.com Review
- September 29, 2019
Left by Annie Quinn
Jose is wonderful. Luckily I have dealt with Jose whenever I have needed a service done on my Audi Q7. He is personable, knowledgeable, efficient and really listens to my concerns. Thank you
Dealer response from DealerRater Replied: Hi Annie, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how wonderful Jose has been. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- September 27, 2019
Left by alfonso colchado
I was very pleased with the service and attention I was given by Henry chang ..
Dealer response from DealerRater Replied: Hello Alfonso, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit with Henry Chang. We are glad to hear that you are very pleased with the service experience! Guest satisfaction is our greatest priority. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- September 27, 2019
Left by Al C.
I took my car for some recalls that I needed to get. Henry Chang help me out .He when above and beyond to help me out with my problems .I highly recommend this place and there service was top notch
DealerRater Review
- September 26, 2019
Left by Lo
Henry was very friendly and helpful. I would return in the future. Ps - Audi should not have a 25 word minimum in order to submit this form. Be grateful someone is taking the time to fill out this form.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your friendly and helpful service visit with Henry. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- September 25, 2019
Left by JEFFERSON HASKINS
Response from the owner Replied: Hi Jefferson, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- September 25, 2019
Left by KofaSing KoodGarma
Excellent customer service as always, thanks Henry and FJ Audi Service Team!
Response from the owner Replied: Hello KofaSing,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 25, 2019
Left by lkaveggia
I had to wait a little bit for the car - more than 30 minutes . Other than that no problems. Henry was apologetic and very helpful.
Audi Fletcher Jones Replied: Hello, Thank you the high rating and sharing your experience! Our team is happy to hear that Henry was helpful during your recent service visit. We look forward to serving you again at your next scheduled service. Best, Your Friends and Family at Audi Fletcher Jones
MITCHELL gives 4.0 star review at Audi Fletcher Jones
- September 25, 2019
Left by Mitchell B.
Cars.com Review
- September 23, 2019
Left by dgraym
Seamless, quality 35K service... thanks Erica/Jose who handled everything. And the mechanic who completed the work with a few extra service requests.
Dealer response from DealerRater Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear that Erica, and Jose were so helpful during your service visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DIANE gives 4.0 star review at Audi Fletcher Jones
- September 22, 2019
Left by Diane L.
DealerRater Review
- September 22, 2019
Left by Richardazera
Jose was quick to replace my keys battery and friendly as usual. It was a quick in and out, just what I needed that morning
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit with Jose Magana. We are happy that he replaced your key batteries quickly and that you were provided with friendly service! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- September 14, 2019
Left by Stephanie U.
Left this morning feeling on top of the world. Huge shout out to Armin for getting me behind the wheel of my ideal Q5! With no hassle and providing the best experience of leasing my first car. He is extremely knowledgeable and honest when it comes to exactly what you are looking for. I will...
Yelp Review
- September 10, 2019
Left by Peter C.
My wife and I decided to go car shopping this past Weekend since her lease is up in a couple of weeks. With our 14 month old with us, this was our last stop of the weekend. We weren't planning to actually sign anything that weekend but all that changed when we met our sales manager Ash. H wase...
DealerRater Review
- September 06, 2019
Left by RMF
From drop-off to pick-up truly exceptional! Prompt courteous reception upon arrival to the service center. The service advisor (Jose Magana) was professional in all aspects and kept me informed throughout the day about the status of my vehicle.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your truly exceptional experience with Jose. We are happy that he was professional and kept you informed throughout the whole process. Thank you for your kind and valuable feedback! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- September 05, 2019
Left by BRYAN VINH
Service very good, clean and comfortable convenience lounge
Dealer response from DealerRater Replied: Hello Bryan, Thank you for the 5 star rating!! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 05, 2019
Left by Soccer fan
Friendly and informative. Listened to concerns and communicated well the expected pick up of vehicle. Loaner car was easily arranged with no problems. All round good service.
Audi Fletcher Jones Replied: Hello, The team at Audi Fletcher Jones appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- September 05, 2019
Left by YR
I always have a good experience when I take my car for service. My service advisor is excellent. She always gives me what I need.
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent service visit with Samantha! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
STEVEN gives 4.0 star review at Audi Fletcher Jones
- September 04, 2019
Left by Steven K.
A special thanks to Dan and Marissa for working with me during my concern of lack of communication while my vehicle was in the shop for a week.
Cars.com Review
- September 03, 2019
Left by Astrid Van Ruymbeke
Great experience. Everything was ready when I arrive and when there was an additional service needed I got a text and was able t get the information needed all through my phone, Helped a lot to save some time in the decision and communication process !
Dealer response from DealerRater Replied: Hi Astrid, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your great experience during your service visit. We are happy that everything was complete when you arrived and that you had smooth communication throughout the whole process. Your feedback is truly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 03, 2019
Left by Maggs1
This was the best experience Ive had with a car dealership. Arming and Holly were polite, professional and answered all my questions. The general sales manager allayed my concerns about the maintenance requirements.
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Armin and Holly. We are happy that everyone was very polite, professional and answered any questions throughout the process. Guest satisfaction is our highest priority. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 03, 2019
Left by Tito
From beginning to end all the staff is curtious, professional and exceptionally helpful and friendly. I appreciate very much the staff's willingness to listen and readiness to answer any questions or concerns. Thank you
Audi Fletcher Jones Replied: Hi Tito, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional and professional service visit with Jose Magana. We are happy to hear that everybody was very helpful and answered any questions or concerns you may have. Your feedback is truly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- August 30, 2019
Left by Staci F.
My husband and I had a great experience at Fletcher Jones Audi today, thanks to Omar. Omar was professional, knowledgeable and made us feel like we mattered to him. We ended getting a great deal on a lease, and we will without a doubt go back to Omar and fletcher jones Audi again.
DealerRater Review
- August 27, 2019
Left by MFL
Mr. Jose Magna always provides exceptional customer service. I believe I overheard Mr. Magana say "he doesn't like to refer to new customers as guests or clients he would rather refer to them as friends he hasn't meet yet". I'm happy to call Mr. Jose Magna my service adviser and friend. He always...
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience with Jose Magana. We are happy that he is very kind and helpful throughout your visit! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- August 27, 2019
Left by Angela O.
I'm so happy with the service I have received at Audi Fletcher Jones thus far. They have made my overall experience with purchasing my car and maintenance service checks so easy and effortless. I will recommend this dealership to any of my friends and family interested in buying a new car.
Dealer response from DealerRater Replied: Hi Angela, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience.Your recommendations are truly a gift. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family a Audi Fletcher Jones
Google Review
- August 26, 2019
Left by Ruben James Jr.
Response from the owner Replied: Hi Ruben,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- August 26, 2019
Left by Patricia
I Wish they had a Spanish speaker the day that I went. Overall my experience was great!
Audi Fletcher Jones Replied: Hi Patricia, Our team is delighted to hear that you had a great overall experience! We are happy to accommodate any translation assistance when we are able. If there is every anything we may further assist you with please let us know. Best, Kim Camargo Reputation and Brand Loyalty Manager
Yelp Review
- August 26, 2019
Left by D K.
Just picked up a new A4. Team sales team of Breanna, Ashley and Arman was fantastic! Very easy to work with and was a relatively painless experience to get in and out. They were very patient and helpful. Melanie was also very nice and very, very patient with all my questions.Special shout out to...
CarGurus Review
- August 24, 2019
Left by Guru14GXL
Great
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 24, 2019
Left by Goncalvej
Car brought in due to recall. Service performed efficiently. Other issues brought to my attention which were also resolved. Some warranty issues could not be resolved at this time Since they require long time and no loaner car was available.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones to attend to your service needs. Our team is committed to ensure the remainder of your recall or warranty work is addressed. Please feel let us know when you are available so that we many schedule your return visit and ensure a loaner vehicle can be set up for your use. Your complete satisfaction is important to us. My direct line is 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- August 24, 2019
Left by Audijoe
they always get the job done professionally and quickly. I am happy to take my car there when it needs anything done. I'm sure I will be back.
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
STEPHEN gives 5.0 star review at Audi Fletcher Jones
- August 23, 2019
Left by Stephen R.
The issue was with the Extended Warranty Provider. Apparently, their standards for repairs are different than those diagnosed by the dealer's technicians. Some of the repairs were not approved. Since the dealerships is selling the extended warranty, the standards for repairs should be identical.
Google Review
- August 22, 2019
Left by Simon Dillon
Response from the owner Replied: Hi Simon,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 19, 2019
Left by Jeremee Berube
Response from the owner Replied: Hi Jeremee, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- August 19, 2019
Left by Leonardo L.
Looking for an AUDI? Fletcher Jones is the only dealership you should consider. Their professional and customer service oriented sales team will make sure the leasing/purchasing process goes as smooth as it can. Salesman Christi B. and GSM Taylor were great. Thank you!
Google Review
- August 17, 2019
Left by Misha Mundy
Response from the owner Replied: Hi Misha, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 17, 2019
Left by Mickey Licea
A lot of cars here to see and buy great costumer service so far some attitude show but some employees but it doesn't bother me they look kinda cute when they mad haha anyways go for it if u need a audi. Great people here after all...
Response from the owner Replied: Hi Mickey, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- August 14, 2019
Left by Na
Thank you!!! Great service and great deal! Everybody was friendly and so helpful!! Great positive experience for my daughter to see. Would highly recommend them
Dealer response from DealerRater Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with us. We are happy that you and your daughter received great service and that everybody was friendly and helpful. Your recommendations are truly a gift. We look forward to welcoming you both back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- August 14, 2019
Left by Stacey Ward
Lana was so amazing!! She made the process fun and easy!I would definitely reccommned this dealership !I am so happy with my new Q5! Thank you Lana !!
Response from the owner Replied: Hi Stacey, Thank you for the 5 star rating! It's great to hear Lana was so helpful in getting you into a new Q5. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 14, 2019
Left by AndresR
The no haggle concept was awesome! The vehicle was priced competitively! I love all the perks that comes with buying a car from Fletcher Jones!
Audi Fletcher Jones Replied: Hi Andres, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with us. We are happy that you enjoy all of our Preferred Owner Benefits and are thankful for your kind feedback! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
CarGurus Review
- August 13, 2019
Left by TJ
Great experience with Audi Fletcher Jones. The communication was immediate and accurate. They were patient and answered all the questions immediately.
Audi Fletcher Jones Replied: Hello TJ, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
CarGurus Review
- August 12, 2019
Left by GuruW3LZR
Good response, good customer skills
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
KATHRYN gives 4.0 star review at Audi Fletcher Jones
- August 10, 2019
Left by Kathryn M.
Yelp Review
- August 10, 2019
Left by Gina L.
This is definitely MY FAVE and GO TO for AUDI!!! These fine group of gentlemen, Quinn and sales associates have been the most helpful, took their time, and listened to my needs and wants as to what Im looking for in a car. Quinn showed me around all my possible options, and answered any questions I...
Yelp Review
- August 09, 2019
Left by Tamison A.
I appreciated the Fabulous service from Henry Chang!;)Thank you for your professionalism & support while my Q3 was needing service due to a faulty battery. TAndersen
DealerRater Review
- August 08, 2019
Left by Dkretschmer
I was on my way out of town on a road trip and last minute I realized I needed a new battery. Called a couple places and they couldnt help me. Called fletcher jones and they accommodated right away. Awesome experience. The staff is outstanding.
DealerRater Review
- August 08, 2019
Left by Dkretschmer
I was leaving for a road trip and needed a new battery. I called and the service was exceptional. They told me to bring it in and gave me a option of waiting or take a loaner. The entire staff was so friendly and easy going. I truly felt like they were looking to help. Dan, who runs the service...
Audi Fletcher Jones Replied: Hello, Thank you for the 5 star rating! Our team is happy to hear about your exceptional service experience. We look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- August 07, 2019
Left by Xiuna L.
Last week, we got a brand new tire because it had a huge nail in it! Yesterday, after a long drive (and, thankfully, we were already in LA area), our tire pressure light turned on again and guess what?!? We ran into another huge nail and my gosh...it was the brand new tire again! We are not from...
Google Review
- August 06, 2019
Left by Francis Dailig
Best dealership experience I've ever had. Great customer service and pricing. Don Lucarelli made the purchase smooth and painless, I was in and out in no time.
Response from the owner Replied: Hello Francis,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Don Lucarelli and that he made the process smooth and completed in a timely manner. Thank you for your kind feedback! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 04, 2019
Left by John1231
The service Taylor gave me when I first came to the dealership made me come back the following week to purchase my vehicle. Tatia was excellent during the whole process. She also explained to me very clearly how everything worked in the vehicle. Sasha was also very polite and helpful during the...
Audi Fletcher Jones Replied: Hi John, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Taylor, and Sasha. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DANIEL gives 4.0 star review at Audi Fletcher Jones
- August 02, 2019
Left by Daniel M.
Sales team was slow to response on several occasions. Sometimes it would take several phone calls and emails to get a response. Once I got a hold of them they were good to deal with but in some cases it would be 2-3 days before I heard from them.
DealerRater Review
- August 01, 2019
Left by AlAudi
From the moment Chris Burton greeted me in the showroom on Sunday, 7/28/19, I was happy. I came back to see Chris on Wednesday, 7/30 and got my beautiful Q3. I love it!!! Many thanks to Chris, Ash and Luis for making my Audi experience so great. I look forward to a long relationship with Audi...
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Chris, Ash and Luis. We are happy that you love your beautiful Audi Q3!! Your feedback is greatly appreciated. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 01, 2019
Left by JoeyLin
We had this deal mainly because of Sasha's support and competitive deal. I will certainly buy from him again when I need new cars.
Audi Fletcher Jones Replied: Hi Joey, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Sasha and that he was very supportive throughout the process. Guest satisfaction is our greatest priority! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 29, 2019
Left by Neda K.
I just bought my first Audi Q7.....this was the best car buying experience I've had in my entire life....thanks to Armin!! It was the fastest and best time I've ever spent in 25 years!! I've bought several Makes of vehicles....so far I'm loving my Audi. The customer service I received from Armin and...
DealerRater Review
- July 28, 2019
Left by Qualityatbats
Ashley was awesome I feel I got a Great car and a Great deal my wife loves her new car Im very happy. Thank u
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Ash. We are happy that you and your wife love the new vehicle!! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 26, 2019
Left by Alex Montoya
Awesome!
Response from the owner Replied: Hello Alex,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 25, 2019
Left by Milad Sabouri
Response from the owner Replied: Hi Milad,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 25, 2019
Left by KofaSing KoodGarma
DealerRater Review
- July 25, 2019
Left by SoCalBruce
We recently moved from Northern California to Orange County and had to have both of our Audis serviced. Audi Fletcher Jones knocked it out of the park with their service from the beginning of the experience to the end. I wouldnt take my cars any where else.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your outstanding service visit with Frank. We are flattered to know the service "knocked it out of the park"! What a wonderful compliment for our team! Welcome to Orange County and our Fletcher Jones Family! We look forward to serving you again at your next scheduled service interval. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- July 23, 2019
Left by MIMI B.
Everyone I've come into contact with here at Audi Fletcher Jones is lovely. Their integrity, attention to detail & lack of pretense is a real pleasure - and it's consistent. I especially appreciate working with Service Manager, "Frank Camargo" & Sales Manager, "Taylor Bradford" - They truly go the...
Yelp Review
- July 22, 2019
Left by D C.
Just picked up my new vehicle over the weekend. Taylor B. and Mackenna Z. were top notch during the process. No silly games. Very upfront and transparent. This is the right way to build a relationship.
DealerRater Review
- July 20, 2019
Left by Kathy S
Dropped by our local Audi dealer to see why the Q5 was receiving great reviews. Met Sales Rep., Chris Burton who guided us through such a professional, informative and transparent experience we felt comfortable purchasing the Q5 on the spot. We continued to receive exceptional customer service...
Audi Fletcher Jones Replied: Hi Kathy, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Chris purchasing your new Q5. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 19, 2019
Left by Timothy Eckman
Response from the owner Replied: Hi Tim,Our team at Audi Fletcher Jones strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 17, 2019
Left by Bakari Howard
Ash and the staff at AFJ were amazing and will be recommending anyone that wants an Audi to this location.
Response from the owner Replied: Hi Bakari, Thank you for sharing your 5 star rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help!Best,Heather LewisClient Care Manager
Google Review
- July 16, 2019
Left by tony chang
Google Review
- July 16, 2019
Left by tony chang
(Translated by Google) Service is good, price is OK(Original)OK
Response from the owner Replied: Hi Tony,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 15, 2019
Left by Mike
Frank handled everything from start to finish. The tech went thru the car and identified some other things that need attention. All good! Thank you for a great experience.
Audi Fletcher Jones Replied: Hi Mike, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Frank was able to assist and took great care of you during your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 12, 2019
Left by Kim
Ryan was wonderful. He makes the service experience fun. And I love using the loaner service through Audi. Every car is an amazing driving experience. I Dont mind bringing my car in for service because I enjoy the opportunity to test drive a different model. Audi is by far my favorite. And the...
Dealer response from DealerRater Replied: Hi Kim, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Ryan was wonderful, and took great care of you through your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by Robert Jones
The employees here are very friendly and helpful
Response from the owner Replied: Hello Robert,Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear that you receive very friendly and helpful service during your visits with us. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by Lachelle Nassie
Response from the owner Replied: Hello Lachelle,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by anthony piazza
As usual treated like a VIP. Jose is a wonderful representative for Fletcher Jones.
Response from the owner Replied: Hi Anthony, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
DealerRater Review
- July 11, 2019
Left by d_rod714
Henry provided great customer service. From the initial meeting, thru the follow up, to leaving the dealer he maintained a professional, courteous, and helpful attitude.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your great service visit with Henry. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 11, 2019
Left by Art G.
Love the features but 4 cylinder is severely underpowered compared to V6 miss my 2017 V6
Cars.com Review
- July 11, 2019
Left by Tuoc Pham
I received courteous and professional help for my repair and service from Fletcher Jones Audi. It was a pleasant experience and I drove away feeling as good as my Audi Q3 drives. Thank you so much for such excellent quality of service.
Dealer response from DealerRater Replied: Hi Tuoc, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about the professional and courteous experience you received during your service visit with us! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 11, 2019
Left by Gilbert Ortiz
Samantha and other staff were friendly and very efficient. I have always had a favorable experience that is no less than top notch!
Dealer response from DealerRater Replied: Hi Gilbert, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional visit with Samantha and our team. Guest satisfaction is our highest priority and we are happy that you continue to have a good experience with us! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 10, 2019
Left by Brent Bozarth
The Service department is professional, friendly, and reputable. I have come to expect this on every visit, and that is what I get. Top notch.
Dealer response from DealerRater Replied: Hello Brent, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your top notch service experiences with us! We are happy that you continue to receive professional, friendly and reputable service from our team. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 10, 2019
Left by jody moore
Response from the owner Replied: Hi Jody,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 10, 2019
Left by tony chang
OK
Cars.com Review
- July 10, 2019
Left by Kandiah Arulmoli
My overall car buying experience at Audi Fletcher Jones was excellent.
Dealer response from DealerRater Replied: Hello Kandiah, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 10, 2019
Left by Groroth
Excellent sales team and worked around my schedule. Delivered my Audi to my home! Already have recommended dealership and staff. We are enjoying our new Q5.
Audi Fletcher Jones Replied: Hello, Thank you for the 5 star rating and congrats on your new Audi Q5! Our team is delighted to hear about your wonderful experience. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 10, 2019
Left by Quang To
The communication was excellent, came in for a few concerns. They address the concerns and explain the reason and the cure for it. I would take my car back here for service in the future.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience during your visit with us. We are happy that the communication was consistent and that all of your concerns were resolved! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
STEVEN gives 5.0 star review at Audi Fletcher Jones
- July 10, 2019
Left by Steven G.
I haven't had any service work performed yet but when I do I am confident it will be top notch.
Facebook - Web Review
- July 08, 2019
Left by Art Gardea
Breanna, Melanie and Michelle made getting our new Q7 easy!! It was by far the best experience Ive ever had on a new car !! I will be buying from them again and would highly recommend Fletcher Jones Audi !!
Art Gardea Replied:
CAMILLE gives 4.5 star review at Audi Fletcher Jones
- July 07, 2019
Left by Camille S.
Had two new tires put on and alignment. The very next day the "under inflated tire" light came on. had to return to the service bay with my young nephews in the car which was a big inconvenience.
Yelp Review
- July 06, 2019
Left by Anthony M.
I've been looking at the etron for weeks and test drove it multiple times. I walked into Audi Fletcher Jones to take another look and was met with great service from everyone. Sasha especially was extremely helpful, and when it came to numbers, it was an easy, straightforward process. Before I knew...
DealerRater Review
- July 04, 2019
Left by Q7 AUUDDII
Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, while not an R8, was a great car to keep me going while the Q7 was in the shop. Thank you to Ryan and team for the great service!
Audi Fletcher Jones Replied: Hello Guest, Thank you for choosing Audi Fletcher Jones and congrats on your new Q7. Our team is delighted to hear about your exceptional experience with Ryan. We look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 03, 2019
Left by Teakat
Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done.
dromero4 Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 03, 2019
Left by Ella Mancini
Taking my car into Audi Fletcher Jones for service is a breeze! Ryan makes it so simple from the drop off, getting a loaner and to the pick up! Normally getting cars serviced is a hassle... thanks to Audi Fletcher Jones and Ryan it is a process made simple. I recommend them to everyone!
Dealer response from DealerRater Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your outstanding service visit with Ryan Rabusch. Guest satisfaction is our highest priority. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 02, 2019
Left by Steve G.
Arrived today early for a meeting driving my Honda Accord. I asked the service manager Dan Schmidt how I could remove a black smudge on my head liner. Dan said let us take care of it for you. 5 minutes later the smudge was removed- no charge- no hesitation. Great customer service. Thank you Dan...
Cars.com Review
- June 29, 2019
Left by SPrinter
From drop off, service, to pick up of my vehicle, everything was superb! Thank you.
Dealer response from DealerRater Replied: Hi Sprinter, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Google Review
- June 29, 2019
Left by Chaojie Ji
Response from the owner Replied: Hi Chaojie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- June 29, 2019
Left by Courtney Coons
Response from the owner Replied: Hi Courtney, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 29, 2019
Left by Galina
Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Process organization is smooth and efficient with text updates on the stage of service.
dromero4 Replied: Hi Galina, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Samantha. We are happy that your shocks were replaced and that the process was smooth, and organized. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- June 29, 2019
Left by Gia
My service agent Henry was amazing. Great personality!
Dealer response from DealerRater Replied: Hi Gia, Thank you for the 5 star rating! We are happy to hear Henry took great care of you. Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 27, 2019
Left by M C.
Let me start this off by saying this; if you want to buy a car here Buy it from MAKENNA ZAMBRANO. Here's why...Makenna isn't your normal car sales person and doesn't subscribe to the old school "Always Be Closing" quick sale BS. *Sidebar: If you happen to subscribe to this ABC mentality...you're...
CarGurus Review
- June 22, 2019
Left by kyle
Great customer service!
Audi Fletcher Jones Replied: Hi Kyle, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 21, 2019
Left by Kristina V.
On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommodating, gracious, knowledgeable and professional. As I struggled through the buy not buy, is there another car available with other features, multiple test...
CarGurus Review
- June 21, 2019
Left by jnova760
Beyond just selling a car. Making sure you feel a good buying experience . Felt i was taken care of every step of the way. Very rare I would highly...
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 17, 2019
Left by Hot Pastrami
On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommadating, gracious, knowledgeable and professional. As I struggled through the buy not buy, is there another car available with other features, multiple...
dromero4 Replied: Hi Eric, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Breanna getting into your new vehicle. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 16, 2019
Left by Steve Gonzales
Purchasing a new vehicle is not one of my favorite things to do. I must say that this purchase was an exception. Part of it was the technology of being able to research vehicles in inventory on line to facilitate selection before arriving at FJ. Once there, everyone who served me were very...
dromero4 Replied: Hi Steve, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience purchasing your new vehicle with us. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- June 15, 2019
Left by Ashli Rosales
Response from the owner Replied: Hi Ashli Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 13, 2019
Left by Diane A.
It's hardly breaking news but most car dealers just care about selling a car & not much about who buys it. But Holly Setiadi and Taylor Bradford were different from most salespeople & sales managers we dealt with. There was no fuzzy math in their numbers, no shady tactics in their behavior. My...
DealerRater Review
- June 12, 2019
Left by SQ5 guy
The experience was good on all things except Audi wouldn't let me title the car in my business name which was very inconvenient with possible negative tax consequences for me
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- June 10, 2019
Left by Nick Bozick
Response from the owner Replied: Hi Nick, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Google Review
- June 10, 2019
Left by Michael Burchieri
Response from the owner Replied: Hi Michael, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Yelp Review
- June 09, 2019
Left by Jena N.
Got myself a 2019 A4 today and am very happy with it. Holly helped me and provided excellent customer service. He was very personable and went above and beyond to help me with settling into my new car too. Go get yourself an Audi!
Yelp Review
- June 09, 2019
Left by Bianca M.
I have been to many other dealerships in the past, and i have NEVER came across this type of phenomenal service like this one! Holly Setiadi (HOLLYWOOD!) worked very well with my family, and made time go by fast by joking with us. Armin was outstanding! He was extremely professional. He made us feel...
DealerRater Review
- June 08, 2019
Left by Audi Fan
Friendly, professional, helpful staff. Meant to return an end of lease A-5 and get a new Q5 lease. Ended up also trading my one year old Q5 on lease for a new Q5 lease.
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Google Review
- June 05, 2019
Left by Melissa Console
Response from the owner Replied: Hello Melissa,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
DealerRater Review
- June 05, 2019
Left by ArielSanDiego
From the first moment I contacted Audi, I dealt with Sasha Poleshuk. Amazing person, very honest, excellent salesperson and very professional. I highly recommend him.
dromero4 Replied: Hello Ariel, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- June 04, 2019
Left by Andrea Z.
Excellent experience here! I really enjoyed the buying experience here at Audi Fletcher Jones. Michael, Michelle and Luis are very friendly and professional. When we walked in the dealerships, we were greeted with warm welcomes. They answered all the questions we have patiently and professionally....
Cars.com Review
- June 01, 2019
Left by no comment
Ryan always gives us kind attention and provides professional service. In fact, his help with our old Audi inspired us to buy a new one at Fletcher Jones
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Ryan. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- May 30, 2019
Left by gonediving
Henry took care of us promptly and updated us at each point in our service experience. I felt I was in control of the service of our car. I would not hesitate to return to Fletcher Jones Audi for service
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- May 29, 2019
Left by Roger Maldonado
Response from the owner Replied: Hello Roger,Thank you for choosing Audi Fletcher Jones and for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Google Review
- May 29, 2019
Left by Ben Ye
A great shopping experience with Audi Fletcher Jones! Especially with the help of manager Ash and sales Christopher, I got the deal that I want and took delivery of the car in just few hours!
Response from the owner Replied: Hello Ben,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- May 28, 2019
Left by Crashout !
Awesome dealership. Wasn't looking to buy. But very professional sales person Holy. Change our mind and we bought Q7 and I am very happy.
Response from the owner Replied: Hello,Thank you for choosing Audi Fletcher Jones and for the 5 star rating! We are delighted to hear about your exceptional sales experience during your visit with us. Our team looks forward to serving you again.Congratulations on your Audi Q7!Kind Regards,Heather LewisClient Care Manager
Google Review
- May 27, 2019
Left by Genevieve Cawthorn
Great customer service. They really made the effort to follow up with me and get me a good deal on the Audi I wanted.
Response from the owner Replied: Hello Genevieve,Thank you for choosing Audi Fletcher Jones and for the 5 star rating!Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Congratulations on your recent purchase! Kind Regards,Heather LewisClient Care Manager
Google Review
- May 27, 2019
Left by steve perkins
Great experience. Quick, easy, little games, good price. thanks
Response from the owner Replied: Hi Steve, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
DealerRater Review
- May 27, 2019
Left by gannon8989
Im a very direct efficient car buyer and appreciate the same from a sales person. Lana was referred to me by a respected business associate of mine via text. I reached out to her with EXACTLY what I wanted (Black on Black 2019 S5) and the payment structure I wanted and let her know if she could make...
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management
DealerRater Review
- May 27, 2019
Left by Ed/Sandy
Fletcher Jones intake process was exceptional; our sales representative greeted us with a smile, the floor Manager was extremely helpful and transparent, and our finance manager was a joy to work with. Overall, we will absolutely purchase our next Audi from Fletcher Jones.
dromero4 Replied: Hi Ed & Sandy, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Heather Lewis Client Care Manager
Google Review
- May 26, 2019
Left by Jeff Leisner
Superb service and excellent staff at this dealer! My wife originally had wanted an Audi A3 at another dealer in long beach (Circle Audi) and during the deal brokering process they made me feel unwelcome among other issues. Well we called Fletcher Jones, set up an appointment, went down to the...
Response from the owner Replied: Hello Jeff,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Alex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- May 22, 2019
Left by Darena
Henry went above and beyond to ensure the best experience. Kept me informed through the process when the car will be ready and addressed any last minutes issues flawlessly. Looking forward to coming back for the next service appointment. Thank you very much!
dromero4 Replied: Hello Darena, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Henry. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- May 21, 2019
Left by Greta V.
Best car buying experience I've ever had. I did my research and knew the car I wanted (Audi Q5) so I reserved the car online and made an appointment via email. The email sales system is a little confusing as it changed who my sales person was several times. Once I arrived for my appointment, the...
DealerRater Review
- May 17, 2019
Left by Mtognoli
Audi service and all personnel simply make my Audi experience so effortless. Jose Magaa knows me by name, knows I need to be in and out quick and is always so pleasant. Best service experience every time I need to come in.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jose. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- May 17, 2019
Left by Aibner C.
Just look for Josh!! My wife abruptly decided to buy a car but has no idea what so I brought her to all dealerships making sure that I let her do her own thinking, decision making and research. Benz, caddie, bmw, tesla, lexus and audi. When we get to Audi we where greeted by this 15 year old looking...
Roger gives 4.0 star review at Audi Fletcher Jones
- May 16, 2019
Left by Roger M.
Sorry, you didn't finish well. The notification and completion of paperwork was done, on schedule, but waiting 15-20 minutes for my car to be brought around was a terrible end to an otherwise very successful service visit.
SCOTT gives 5.0 star review at Audi Fletcher Jones
- May 15, 2019
Left by Scott W.
The car drives noticeably better as a result of the service, I appreciated the washing, and I was happy with the loaner car I received. Overall very good service. If I receive a survey, I will give Audi Fletcher Jones the highest score, however, I wanted you to know why I didn't consider the service...
DealerRater Review
- May 15, 2019
Left by Chris1357
The entire staff was very professional and attentive. In particular, Don Lucarelli did an amazing job. He was patient, very knowledgeable about the product and very professional. I would definitely go back.
Audi Fletcher Jones Replied: Hi Chris, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- May 15, 2019
Left by Ann C.
I had a great sales experience at this Audi dealership. After having visited the other 2 Audi dealerships in South OC and having been disappointed and uninspired to buy a car, this dealership delivered. I actually first went to Newport Beach looking for them, not realizing they moved to a new Costa...
Kyne gives 4.5 star review at Audi Fletcher Jones
- May 14, 2019
Left by Kyne S.
DealerRater Review
- May 13, 2019
Left by D&D2019
Very accommodating, highly service-oriented, professional and thorough. Mike was very knowledgeable and answered all my questions so I could compare options. I had a tight schedule and he made himself available on short notice to assist me through the evaluation, selection and purchase - was there...
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Google Review
- May 12, 2019
Left by Melissa Gillmer
Yelp Review
- May 11, 2019
Left by Melissa C.
I am a proud owner of the Audi Q5. I walked in looking for a Q3 but when I drove the Q5, I was immediately sold. I worked with Armin who made sure I test drove that one too. He was very personable, and I felt like I've known him as a friend. His manager was equally personable, Taylor. We even share...
DealerRater Review
- May 09, 2019
Left by Irene&Bruce
Attention paid to the customer was a bit lacking at times at the dealership, but overall Christopher came through and made sure I was taken care of. I appreciated his follow through. And I love my car. 😊
Audi Fletcher Jones Replied: Hello Irene & Bruce, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Christopher Burton. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- May 07, 2019
Left by BBS5
Fletcher Jones is fortunate to have a GSM like Taylor Bradford. He and his staff went out of their way to make me feel comfortable leasing two new Audis in a weeks time . We came in 5 or 6 times before I finally decided that Fletcher Jones was getting my business. They were Never pushy and that...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- May 04, 2019
Left by Danny K.
I had been looking for a car after mine was totaled. Living in the bay area I never thought to check in socal to see if there was anything while i was in LA. Well, there was I went to Audi Fletcher Jones and Holly was the man! These guys are top notch and I recommend giving him a call. Thank you...
Google Review
- May 03, 2019
Left by Edward Moss
Response from the owner Replied: Hi Edward, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help and look forward to working with you again soon.Best,Heather LewisClient Care Manager
Google Review
- May 03, 2019
Left by Courtney Sontag
Great new dealership in Costa Mesa extremely friendly and helpful staff with top notch customer service. Ash was fantastic and straightforward, and were extremely happy with our new Q5, which we got for a great price (I even price checked other dealers!). Plus, with Audi Fletcher Jones you get...
Response from the owner Replied: Hello Courtney,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- April 30, 2019
Left by Chaz J.
Went in to purchase a car I saw online. The process started out rough with the car dealership act. When I returned the following day to purchase the car I received much better customer service from Holly and his team.
Google Review
- April 26, 2019
Left by savanah Estrada
We bought a car last nite A4 Model came from Moreno Valley and we got a great service from Armin very profesional and courteous.Armin make me feel with no presion to buy.Explained all the options at my car ,My dad loves his car.Thank you for fancy keychains .Reconmends Armin for any future purchases.
Response from the owner Replied: Hello Savanah,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 25, 2019
Left by AUDIA6
Excellent service from sales and finance team. Very friendly from sales team. The price is fair. We finished all paper work at very late and got our car same day.
dromero4 Replied: Hello, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of our sales and finance team. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- April 25, 2019
Left by Outcasthb
Had to bring my Allroad in for the 45K service, 5 months after I did the 35K service due to the stupid terms with AudiCare service plans. I was not told that the plan had to be used 66 months after the vehicle went in service, not the purchase date of the plan (plan was bought a year after buying...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- April 24, 2019
Left by Dat Ng
I just sold my BMW X5 40E and did a lot of research and now that I have the Q5 it's a huge difference. It's a great car and it has all the bell and whistles. We had a great experience with Ash Talei and the dealership. Car buying experience can be tough if you go to the wrong dealership and the...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on you and your wife's recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash Talei. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 24, 2019
Left by Dat N.
I just sold my BMW X5 40E and did a lot of research and now that I have the Q5 it's a huge difference. It's a great car and it has all the bell and whistles. We had a great experience with Ash Talei and the dealership. Car buying experience can be tough if you go to the wrong dealership and the...
DealerRater Review
- April 22, 2019
Left by Jayalong
Great overall experience, knowledgeable sales team. The team really worked with us to get the deal we wanted. Would recommend this dealership to a friend looking for a new Audi
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- April 22, 2019
Left by Christoph
As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships.
dromero4 Replied: Hi Christoph, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management
Cars.com Review
- April 21, 2019
Left by Brian B
Taylor keeps it very real .We felt comfortable buying from him We trust him so much that were goung to buy another S5 from him in a week or two Would never buy another Audi anywhere else
Audi Fletcher Jones Replied: Hello Brian, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- April 21, 2019
Left by Dmsa
Holly Setiadi is the kindest & most patient salesman. He goes out of his way to help you & make you feel like the most important customer. He doesnt pressure or push you into making a decision. Taylor Bradford, the general sales manager, went above & beyond to make the deal happen & make sure I went...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 21, 2019
Left by Florence H.
I was in touch with Ash Talei for a week in regards to a vehicle at Fletcher Jones had and while talking on the phone, I decided to come in on the weekend to view the car. While making several offers over the phone and in person, Ash finally called us back and accepted it! Super thankful that Ash...
DealerRater Review
- April 20, 2019
Left by Abb
Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all around.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- April 19, 2019
Left by Angela R.
A+ experience thanks to Breanna M (sales). She was professional, kind, efficient, forthcoming and helped me lease an amazing car at an excellent price. In my life I have leased probably 15 new luxury cars elsewhere but My experience at Audi FJ stands apart from the rest and I credit Breanna with...
Yelp Review
- April 19, 2019
Left by Angela R.
A+ experience thanks to Breanna M (sales). She was professional, kind, efficient, forthcoming and helped me lease an amazing car at an excellent price. In my life, I have leased probably 15 new luxury cars elsewhere but My experience at Audi FJ stands apart from the rest and I credit Breanna for...
Google Review
- April 19, 2019
Left by Ryan M
Response from the owner Replied: Hello Ryan,Thank you for choosing Audi Fletcher Jones and for your 5 star rating! Guest satisfaction is our greatest priority. As always, please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by mayra escobedo
Great service from manny one of a kind
Response from the owner Replied: Hello Mayra, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Jim Jim
Great service, great service and GREAT SERVICE
Response from the owner Replied: Hello Jim, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Zarar Khan
Response from the owner Replied: Hello Zarar, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Kevin penalvert
I can't express enough the great experience I had at Audi Fletcher Jones with Brandon Roy and Taylor Bradford. I'm very experienced in sales and the car buying/leasing process. I originally test drove a new 2019 model at a different local dealership. I was very honest with the dealer upfront...
Response from the owner Replied: Hello Kevin,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Brandon, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 16, 2019
Left by John1914
I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant and she was terrific. When Michelle wasnt available, others jumped in and also took great care of me. I was very happy with my Audi TT roadster...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 16, 2019
Left by John W.
I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant and she was terrific. When Michelle wasn't available, others jumped in and also took great care of me. I was very happy with my Audi TT roadster...
DealerRater Review
- April 13, 2019
Left by Newport Scott
Ryan took excellent care of us. He kept me informed every step of the way, always returned communications and was extremely professional ?? This is the first Audi I have owned and you have made me a believer.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- April 13, 2019
Left by Sara R.
This is the place to buy an Audi! I've been waiting to get a Q5 and I've been to a lot of dealerships. Taylor Bradford and Brandon Roy made the process painless! There was no pressure, they worked with me to get me the payment I wanted, with no sacrifices. Not to mention the preferred owner...
Yelp Review
- April 12, 2019
Left by Ophelia I.
Professional service, friendly staff, Ash is the most handsome, kindest person. I got a fantastic deal. Don't go anywhere else. Look for Ash!
HENRY gives 4.0 star review at Audi Fletcher Jones
- April 11, 2019
Left by Henry N.
I was pleased that I was able to get my oil topped off and purchase/replace a Xenon Headlight for my 2012 Audi S5 when I went to the Service Department on 4/9/19. However, the price of the Xenon Headlight ($228.90) seemed a bit high. Nonetheless, I paid the cost of the part and for labor. Shortly...
Yelp Review
- April 10, 2019
Left by Sam D.
Went to this dealership for a quick test drive. I was approached by Chris Burton, not intending to buy a car, we went on a test drive, when the drive was done, I asked him to look for the specific car in which I was interested in! He gladly accepted!Then I asked him to see if he can take my offer on...
Yelp Review
- April 08, 2019
Left by James G.
Very professional dealer and fantastic sale man ,they really suggest us the best solutions !I would like to introduce my friend to buy Audi from them ,for sure it is the best in OC!!!
KIMBERLY gives 4.5 star review at Audi Fletcher Jones
- April 06, 2019
Left by Kimberly M.
Car was not clean
Yelp Review
- April 04, 2019
Left by Jordan F.
Michelle & Luis provided exceptional customer service and we as customers are more than satisfied with our recent purchase. Looking forward to future Audi prospects.Thank you to the team at Audi Fletcher Jones!
Yelp Review
- April 03, 2019
Left by Jared L.
I went into this dealership looking for a new car. From start to finish I was treated with the utmost care and professionalism. I worked with Ash and the sales manager Taylor. Ash had incredible passion for what he does and a great knowledge on every Audi we drove in. We even set up a time after the...
DealerRater Review
- April 01, 2019
Left by philw68
Michael was a pleasure to work with and Taylor made things very simple and seamless. They were very professional while also being extremely friendly and outgoing. We did not have the title to the vehicle we were trading in so Michael made a trip to our home the next day and picked it up from us...
dromero4 Replied: Hello Phil, Thank you for choosing Audi Fletcher Jones and for your 5 star review! Your feedback is greatly appreciated and guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada and Taylor Bradford. Please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 01, 2019
Left by Kourtney M.
Picked up my new Q5 from Audi Fletcher Jones this weekend and have nothing but good things to say about the car and the entire experience, including and mostly because of our salesman Diego. He went above and beyond to make sure we were comfortable and happy during every step of the process. He's...
DealerRater Review
- March 31, 2019
Left by 2015 audi
From start to finish everyone treated us well and the follow through was amazing. Dave Quezada is a fantastic guy. He followed up and was patient when we needed it. Loved the whole team! Thank you!
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones and for your 5 star review! We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 31, 2019
Left by The Dude 40
I drove from Phoenix Az to purchase my new A6. The services I received upon entering the dealership was awesome ! Thanks Breanna, Holly and Meliane
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly, Breanna, and Melanie. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 31, 2019
Left by Dino
Alex Hoes was very attentive and professional. We ended up buying with Audi Fletcher Jones rather than another Audi dealership nearby. He always picked up my call or called me back within minutes.
dromero4 Replied: Hello Dino, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Alex Hoes. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 30, 2019
Left by Mphaus
Ive purchased numerous used new and used cars over the years - and this was the best experience ever. Low-pressure, helpful, comfortable, knowledgeable, and quick are the words that come to mind. Thank you!
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 29, 2019
Left by dsanti4550
The only comment I have is that service has to make sure that the sensor is reset for tire pressure . Not very assuring when the tire pressure sensor comes on right after the car has just been serviced .
dromero4 Replied: Hello, Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable experience working with Ryan.Your thoughtful insight allows us to continually improve our guest experience. Please call me at 949-718-6532. Kind regards, Audi Fletcher Jones Management
DealerRater Review
- March 27, 2019
Left by mar166088
Usually I hate having to get my car serviced, but Sam was great. Extremely accommodating and made it very easy for me! Was very mindful of my time and I really appreciated that.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
CarGurus Review
- March 27, 2019
Left by Seung
They emailed me a few days after I submitted my Cargurus inquiry. They wouldn't respond to my request for an out the door pricing so I could compare them....
Audi Fletcher Jones Replied: Hello Seung, We appreciate you taking the time to share your feedback regarding your recent experience working with our sales team. Guest satisfaction is our greatest opportunity and hope we have the opportunity to work with you in finding the vehicle of your dreams. Please feel free to contact me if I can be any assistance. Thank you, Audi Fletcher Jones Management
Google Review
- March 25, 2019
Left by perryjl12
People were amazing and helpful through out the process. Only reason not a 5 star is when I decided to cancel my Vehicle Service Contract, it took a little over a week for them to write a check back to me. But besides that, they we're awesome and gave me a great car at a great price, with great...
Response from the owner Replied: Hi,Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns.My direct line is 949-718-6532.Most Sincerely, Audi Fletcher Jones Management
DealerRater Review
- March 25, 2019
Left by Robcarey4
Had a great, quick experience. The new facility is beautiful and can tell it will only get better. The team was extremely helpful from start to finish.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 25, 2019
Left by Tameressam
This was by far the easiest car purchase of my life. I got to the dealership and they had the exact car I was looking at sitting in the showroom (by chance). The sales team were exceptionally nice, they took me and my wife on a test drive and we were impressed by the car. When we came back, I very...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 24, 2019
Left by Audi'ing
Holly was the sales assistant who helped me when I walked in the door at Fletcher Jones Audi. He was incredibly honest and helpful, and I felt that he would do literally anything possible to ensure I walked away from the experience satisfied. To be honest, the current configuration of this...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- March 23, 2019
Left by Amanda M.
I am super ecstatic in the fact that Brandon Roy got me the deal of my dreams and I got the car I wanted. His service from the moment I entered to signing papers was very personable, joyful and super supportive. I can't be any happier. Thank you so much I am definitely referring friends and family her.
Yelp Review
- March 23, 2019
Left by Amanda M.
I am super ecstatic in the fact that Brandon Roy got me the deal of my dreams and I got the car I wanted. His service, from the moment I entered to signing papers, was very personable, joyful and super supportive. I can't be any happier. Thank you so much I am definitely referring friends and family...
Yelp Review
- March 21, 2019
Left by Brenda D.
Ash Talei was the best sales person I've ever had the chance of dealing with. He went above and beyond to meet my needs and was extremely diligent in making sure I was happy with my lease and overall experience. Will definitely be a long term Audi customer because of him. Thanks a million!
LISA gives 4.5 star review at Audi Fletcher Jones
- March 20, 2019
Left by Lisa G.
Service was very good! Henry was very knowledgable, easy to work with and kept me in the loop. Thank you!
DealerRater Review
- March 17, 2019
Left by Dzrtrun
We have been searching for two months for the perfect car. Thank you for having a high standard for used cars. We looked at a lot of cars before we purchased and this was the first car that met our standard. For a 6 year old car, it was immaculate and looked like it came off the show room floor.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Google Review
- March 17, 2019
Left by perryjl12 .
People were amazing and helpful through out the process. Only reason not a 5 star is when I decided to cancel my Vehicle Service Contract, it took a little over a week for them to write a check back to me. But besides that, they we're awesome and gave me a great car at a great price, with great...
Google Review
- March 17, 2019
Left by Shawn Salehani
Very professional and nice group of people. I was able to purchase a q7 for an excellent price. They gave me a great service on top of the price. Would definitely recommend them!
Response from the owner Replied: Hello Shawn, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- March 17, 2019
Left by Luther Grefalda
Just dropped off my '18 Q7 for AudiCare prepaid service 8:40am. So far so good. Friendly Porter check-in and greeting. That's always nice. Provided directions to the guest lounge and coffee machine (see pics). Location is pretty choppy, separate buildings for parts, service and sales but they're...
Response from the owner Replied: Hello Luther, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- March 17, 2019
Left by Mike Kendall
Don Lucarelli was great. easy experience. highly recommend.
Response from the owner Replied: Hello Mike,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
CarGurus Review
- March 12, 2019
Left by Assefa
All in all my experience at Audi Fletcher was excellent, Professional reception Good explanation for questions asked Staffs are cooperative and made car...
Audi Fletcher Jones Replied: Hello Assefa, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 12, 2019
Left by ML
15 minutes to get someone to help me when I dropped it off. They were very busy. It appears the staff is working under difficult circumstances while they wait for the new facilty to be built. Service, however, was much improved in the last couple of months when I dropped my other Audi off for...
dromero4 Replied: Hello, Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and welcome the opportunity to remedy your concerns. Please call me at 949-718-6532. Warm regards, Audi Fletcher Jones Management
DealerRater Review
- March 10, 2019
Left by Audi2x
Sasha was our sales consultant on both our Audi S6 and now Q7! He and the entire team at Fletcher Jones Audi were super professional and timely. You can expect a 5 star treatment when working with this team! Thank you Sasha and Team Audi Fletcher Jones!
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 07, 2019
Left by MFL
Excellent experience with the service and parts team at Audi Fletcher Jones. How does Jose Magana continue to look better every time I see him?
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to provide us with your valuable feedback. Guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 07, 2019
Left by cc1231
World class experience from start to finish. Ash couldn't do enough to help and made the experience memorable. Excellent customer service and dedication to the craft!
dromero4 Replied: Hello, Congratulations on your vehicle purchase! Thank you for choosing Audi Fletcher Jones to serve your buying needs. Please know your feedback is greatly appreciated. Our team of associates is excited to hear that Ash provided you with world class service from beginning to end. We are thrilled to have you as part of our Fletcher Jones family and look forward to working with you for many years to come. Warm wishes, Audi Fletcher Jones Management
Yelp Review
- March 07, 2019
Left by Jackie H.
MaKenna made our decision to lease our Q7 so easy! She was knowledgeable, personable and made the experience so pleasant!!! A true professional and someone that cares for her clients. Highly recommend Fletcher Jones Audi & MaKenna for all your Audi car needs!
Yelp Review
- March 06, 2019
Left by Tyson S.
I wanna give a shoutout to an awesome dealership! I leased my A7 here and was treated with nothing but respect by McKenna she walked me through the process of a stressful situation and made me feel satisfied and relieved by the time I drove away!Thanks McKenna
Cars.com Review
- March 05, 2019
Left by Samantha Jordan
Everyone knows Servicing an Audi is expensive, Finding people who care about your car as much as you do? Priceless. Service at Fletcher Jones Audi was exceptional. Service Rep Samantha made the service priceless. Fast response to question, Great customer relationship building skills. Samantha (Sam)...
Audi Fletcher Jones Replied: Hello Samantha, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 04, 2019
Left by Terry
We bought our TTS from Audi Fletcher Jones recently. Our sales consultant was Michael Quezada. He was nice and professional and this was the best buying experience we have had. He and the finance guy stayed late to help us to do paperwork. And he spend time to help us learn about the car after the...
dromero4 Replied: Hello Terry, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada!! Your recommendations are truly a gift. Congratulations on your Audi TTS! Best, Heather Lewis Client Care Manager
Yelp Review
- March 02, 2019
Left by Behzad M.
This is one of the best experiences I've had purchasing a vehicle. Ash was very helpful throughout the entire process. It's hard to find an honest person in this business and he did everything possible to get me into my dream car. I walked out of the dealership with the best deal I could possibly...
Yelp Review
- March 01, 2019
Left by Daina H.
Buying your first car is very, very scary. With the help of Ash (and my parents), the experience was seamless. Ash walked me through the process - finding a model preference, a color scheme I liked, etc. He was very attentive to all of our needs and made this daunting experience a happy one! With...
Yelp Review
- March 01, 2019
Left by Bryan H.
After reading the reviews I had a little hesitation buying a car here. My job was to find the perfect car for my daughter. After meeting Ash he sold me on the dealership. He made the whole buying experience for our family very pleasurable. The only "problem" was that I wanted to deal with Ash and...
CarGurus Review
- February 28, 2019
Left by Donna
Don was prompt with his reply, courteous and had many financing options available. I highly recommend him.
Audi Fletcher Jones Replied: Hello Donna, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- February 27, 2019
Left by Lancer L.
I was on the market for a new car and have been shopping around for the past 2 months, I ended up here at Audi FJ and I was pleasantly greeted by Armin. He was the most professional sales person I've ever ran across. He was efficient, kind, and respectful of my time. Not to mention gave me the best...
Yelp Review
- February 27, 2019
Left by Meredith H.
My husband and I were looking for a new car .. we spent the entire day at different dealerships testing other cars and speaking with various salesman. Not only did we show up without an appointment, but we were seen within 15 minutes! Armin was (and is) amazing! Armin was so professional and really...
Google Review
- February 26, 2019
Left by Eddie .
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Google Review
- February 25, 2019
Left by Eddie
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Response from the owner Replied: Hello Eddie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Facebook - Web Review
- February 23, 2019
Left by Debbie Regalado
Friendly staff and attentive
DealerRater Review
- February 22, 2019
Left by Manny
Jose was an awesome service rep and provided 5 Star service in my visit form the beginning to end! Ernesto was the best shuttle driver possible! He was kind, courteous, professional, and a great conversationalist!!
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- February 21, 2019
Left by Rickmcn
We bought our A6 frrom Audi Fletcher Jones. Our sales consultant was Michelle Racine. From the first day we came in to research the cars until the day we ultimately made our purchase, Michelle was always ver prepared and attentive to what our objectives were. She was a consummate professional and...
dromero4 Replied: Hello Rick, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle Racine. Your recommendations are truly a gift. That being said, please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 21, 2019
Left by Giovanni C.
I got a new Audi A6 with a great deal! Michelle Racine was very helpful. Highly recommend their service.
Yelp Review
- February 21, 2019
Left by Ernesto O.
Had an awesome experience with Jose Magana. Jose was very patient and knowledgeable. Hands down the best customer service in town. I am happy that the service was completed with quality and efficiency. I am extremely satisfied.
Yelp Review
- February 21, 2019
Left by W Y.
Nice experience and really good deal on the car. Nice area and clean. The car wash is nice and you don't wait around that long. Sales staff friendly. Would recommend.
DealerRater Review
- February 19, 2019
Left by Raffi
Fletcher Jones Audi is truely an exceptional dealer. My salesperson Sasha was very patient with all my questions. He is very knowledgeable, smart, and pleasant to work with. He stayed late hours to help me learn about the car after my paperwork. The finance guy, Matt, was also very friendly. ...
dromero4 Replied: Hello Raffi, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 18, 2019
Left by Randyaj
Great fast easy experience. Michelle and Luis were exceptional in making this a truly easy and painless experience. I love my new A6. Thank you
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle, and Luis. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 18, 2019
Left by Audiy
Great. I had a key problem and it was fixed right away. Everyone there was friendly courteous and tried to hel- us right away Thank you
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Google Review
- February 17, 2019
Left by Doug Davidson
Response from the owner Replied: Hi Doug,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- February 17, 2019
Left by Sergio Pereira
Response from the owner Replied: Hello Sergio,Thank you for choosing Audi Fletcher Jones and for the 5 star rating!! Guest satisfaction is our greatest priority. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Eddie Kader
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Google Review
- February 17, 2019
Left by Sweenie Khachi
Wonderful service. Easy to work with. Very kind and understanding.
Response from the owner Replied: Hello Sweenie,Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had wonderful service with us! As always, please let us know if we can if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Chandler Thorn
This review is being written based on my experience with the sales team and service department while servicing my vehicle. 2 wonderful humans - Frank Camargo & Mike QuezadaMy sales experience:I've known Mike for years now after having an absolute wonderful first experience with him when they were...
Response from the owner Replied: Hello Chandler,Thank you for choosing Audi Fletcher Jones and for your 5 star review!! We appreciate you taking the time to share your valuable feedback on your recent visit with our Service and Sales Department. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time meeting with Frank Camargo and Mike Quezada. As always, please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Laura Keirstead
Sam was extremely helpful and made up for a bad first experience at this dealership. I appreciate that they worked hard to earn my service back. I look forward to this dealership relocating to a larger location, to suit their capacity issues, which will make the experience go from a 4 to 5 stars.
Response from the owner Replied: Hi Laura, It was a pleasure to speak with you and appreciate your insight. As I mentioned your satisfaction as a guest is Paramount to us and appreciate you allowing us the opportunity to provide you the world class service we are known for.You should be hearing from our team to get your returned visit scheduled and look forward to working with you and not only now, but many years to come.Have a wonderful holiday and best wishes in 2019!Kind regards,Kimberlee CamargoFletcher Jones Management West
Yelp Review
- February 16, 2019
Left by Victoria T.
In December, I leased my fourth Audi, my first from Audi Fletcher Jones. Armin Hedayat took excellent care of me during and after my leasing experience. Armin is professional, straightforward, personable, knowledgeable, and strives to achieve a high level of customer satisfaction. I was very pleased...
Yelp Review
- February 15, 2019
Left by Art G.
Great service, got me in on time gave me a fun Q5 to drive and they fixed my visor under warranty Jose was great and easy to work with!I recommend them highly
Yelp Review
- February 15, 2019
Left by Kate O.
I am writing this review because of the excellent service from Samantha Jordan. I came in for a recall and needed the service to be completed by a certain time frame. It was difficult to make the appointment due to my schedule and I was concerned I would have to come back if they could not complete...
CarGurus Review
- February 15, 2019
Left by Dexter
This was good buying experience. Don the salesperson was very knowledgeable. He gave me a history on the car before I made the 2 hour drive. Went I got...
Audi Fletcher Jones Replied: Hello Dexter, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 13, 2019
Left by GWCpolo1
I called the service department at Audi Fletcher joins and was quickly to Samantha Jordan who would handle my service ticket. We set an appointment within a couple days and when I showed up was only there for 5-10min as check in was very quick as it was all done via ipad. She also provided the...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- February 13, 2019
Left by 90A4TTAvantA5Allroad
Entire service team professional and focused on customer experience. Frank was attentive and ensured that we were set with loaner before departure. Received confirming text at approximate completion time. Audi Fletcher Jones certainly has the process of service in order! Even more incredible since...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Cars.com Review
- February 12, 2019
Left by Linda Peterson
A great experience overall. Michael was patient, knowledgeable and very professional.....I appreciate that the way he handled everything about the process and made it feel like he really wanted to sell me the car that would be perfect for me and what I wanted. I would reccomend him to a friend...
Audi Fletcher Jones Replied: Hello Linda, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 12, 2019
Left by Jeepbuyer
Great experience working with Diego and Chris the sales manager! Enjoyed this dealership and would highly recommend. Great customer service and easy to work with.
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego Meza. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 12, 2019
Left by Chandler T.
This review is being written based solely on my experience with the service department and servicing my vehicle. 2 words - Frank CamargoIf you are going to service your vehicle or even just have basic questions, get in touch with Frank. This guy is, by far, the best example of excellence in an auto...
DealerRater Review
- February 11, 2019
Left by Lizziecar
Yesterday I brought my daughters new to her Audi A4 for Airbag recall replacement.. The car was completely checked over , I was sent pictures and explained about future service the car might need .. I truly appreciate this .. Thank You for taking the time
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Frank Camargo. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- February 11, 2019
Left by Eddie M.
BEST car buying experience I've had. Lana (my rep), was amazing! Client service was on point, nothing close to pushy, spent hours searching their lot and online for a very rare, packaging I wanted on my car. She even went to the back and fought for the deal I wanted with the final decision makers! Lol
Yelp Review
- February 11, 2019
Left by Pankti P.
I purchased my first car ever (!!!) at this dealership and it was an absolutely amazing experience. Makenna was the sweetest, and didn't make me think twice. I've wanted the Q3 for a while, and she was able to make it happen exactly how I envisioned. Thank you for the wonderful customer service, you...
Yelp Review
- February 10, 2019
Left by Jesse C.
Just purchased my 2019 Audi S5 Prestige from here. Sent out an email asking for a quote on this specific vehicle & Sohila responded right away. We went back & forth via email and Sohila was very helpful along each step. They even sent me the invoice vs MSRP price & asked me to send them an offer. I...
Yelp Review
- February 10, 2019
Left by Marco G.
I recently purchased an Audi A3 with the help of Makenna Zambrano. After doing extensive research and speaking with various car dealerships, I was really pleased with how easy Makenna and the rest of the Audi Fletcher staff made buying the car that I wanted. Makenna was and continues to be very...
Yelp Review
- February 10, 2019
Left by S J.
This review is for LANA!!!!I came into FJ looking for a Q5 I had seen on ad. I had been looking at BMW's for over a month, largely because I had always owned a BMW in the past. This last purchase would have been my 3rd BMW. However, this time, my purchase experience was very different. Right here in...
DealerRater Review
- February 09, 2019
Left by judyobutler
My overall experience was highly professional with Ryan and the team in the service dept. This is why I take my Q7 to them all the time. I would highly recommend getting your vehicles serviced at the Audi Service dept.
dromero4 Replied: Hi Judy, Your Satisfaction and loyalty is our number one priority and pleased to know of the great service Ryan and our service team provided you. Please know if I can be any assistance now or in the future, you are welcome to contact me directly at 949-718-6532. Thanks again for allowing us to earn your business. Kind regards, Kimberlee Camargo Fletcher Jones Management
DealerRater Review
- February 08, 2019
Left by OQP
Everything was smooth from the test drive of the vehicle, to the financing. No games. I'm very happy with the purchase and the web.
dromero4 Replied: Hi, Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns. My direct line is 949-718-6532. Most Sincerely, Kimberlee Camargo
Yelp Review
- February 08, 2019
Left by Paula B.
Writing this review for a star- Lana Petrova at this Audi! I was a Tesla S lover until I got an Audi A5 cabriolet. Can't wait until the e-tron GT comes out in 2 years. I got to see the unveiling of the e-tron today. It's impressive however I want another sports car. Whatever comes out in Audi world,...
Yelp Review
- February 08, 2019
Left by Erica A.
I leased an Audi Q3 recently and could not be happier. Makenna was extremely helpful, fun to work with and offered a no-pressure experience. She worked with my husband and me to find the perfect vehicle and price. I'm so glad I made the switch from BMW to Audi! Now I see Makenna regularly when I...
Yelp Review
- February 08, 2019
Left by Yu X.
Really love my A-3 e-tron. I took this photo while my sales Sohila Elmansoury is delivering my vehicle to me home and I was following her , She's knowledgeable and very helpful. Fletcher Jones is the dealership to go when you need a new car. I've been a customer of fletcher Jones for years as our...
Yelp Review
- February 08, 2019
Left by Anita H.
World class service! I had the best experience I have ever had with this new Audi Fletcher Jones facility. Their service advisor kindly collected the car, kept us informed throughout the process. Henry was very patient with my numerous questions and helped me thru the services. I would highly...
Yelp Review
- February 08, 2019
Left by Michael A.
This review is from a new buyer perspective:I've been eyeing the RS5 since its re-release in the US in 2018 and as the end of my lease approach, I look around for a deal on the RS5 that I would be comfortable with. I found a few with the exact specs I was looking for on , my search set for a 500...
Yelp Review
- February 08, 2019
Left by Earl O.
I had very good experience with Audi Fletcher Jones and would recommend the sales and finance team. Eventhough I bought a preowned Porsche, my agent, Sohila made sure she did her reasearch and was well prepared to go through details about my Porsche. This constitutes true professionalism and...
Yelp Review
- February 08, 2019
Left by Katie B.
I was desparate to get out of the car I was currently driving and wanted a quick but fair deal. I walked into Audi FJ and was greeted by Makenna who is beyond sweet and friendly. She asked what I was looking for and immediately took me to look at the Q5s that they had on the lot. She asked me what I...
Yelp Review
- February 08, 2019
Left by amanda b.
Bought my first Audi on January 5...and am so happy I did! Love my new etron and the service I received from Makenna was top-notch! The whole process was simple, and above all, efficient! Makenna and the finance team were quick to my needs and got me out on the road in no time. Bonus: I had a flight...
Yelp Review
- February 08, 2019
Left by Jodi L.
I worked with Makenna when I purchased my 2018 Q5. She was a pleasure to work with. She was friendly, knowledgeable and stayed late to make sure we got well taken care of. Every time we come back to the dealership, she's always there with her big smile. Thank you Makenna
Yelp Review
- February 08, 2019
Left by Marii K.
I went in a few days ago and spoke with service advisor Frank Camargo due to a defect in the brakes, they kept having a very high squeaking pitch that would not go away at all. I was informed that were past our 12 month/12000 warranty for defects and unfortunately there is not much they can do....
Yelp Review
- February 07, 2019
Left by Shal H.
If you want an Audi, call Armin! After car shopping for over a month, visiting 6+ dealerships, and getting less than stellar customer service elsewhere, I was expecting more of the same. Instead, we got Armin Hedayat. He is awesome. Very personable, efficient, knowledgeable, and zero BS. He...
CarGurus Review
- February 06, 2019
Left by GuruX9K5B
This review is from a new buyer perspective: Ive been eyeing the RS5 since its re-release in the US in 2018 and as the end of my lease approach, I look...
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sohila. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 05, 2019
Left by Bardia A.
Was currently and audi driver and my lease was coming up next month, came in to see what my options where and Michael and Armin helped me find a brand new A4 with the exact options I needed. Would recommend this dealership to anyone looking for an Audi they have the best service with a wide range of...
CarGurus Review
- February 05, 2019
Left by GuruXD86P
Good customer service
Audi Fletcher Jones Replied: Hi, Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service. I'd welcome your insight when time permits. My direct line is 949-718-6532. I look forward to speaking with you soon. Kind regards, Kimberlee Camargo Fletcher Jones Management West
Cars.com Review
- February 03, 2019
Left by Audifan
Just purchased a new S5. My sales associate Diego was great. he covered all options, was knowledgeable about the vehicle and options, had great enthusiasm towards the vehicle during the sales process and made it easy to communicate via text. He worked to put me in the vehicle I wanted.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 01, 2019
Left by Gabriela B.
This is my first buying a car. Diego made the process as pleasant as can be. He was customer oriented and courteous and was considerate of my time. He continues to be very helpful even after purchasing the car. I feel I can easily reach out to him when I have questions about the car or if I need a...
Cars.com Review
- January 31, 2019
Left by Phil Neustadt
I just purchased a Q8. I can't imagine having a better more positive car buying experience than the one I had at Fletcher Jones Audi. In particular, I'd like give special recognition to Taylor Bradford and Sasha Poleshuk. Both of these gentlemen were most patient and accommodating as I struggled...
Audi Fletcher Jones Replied: Hello Phil, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor, and Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- January 31, 2019
Left by Donna D.
Excellent service! Jose is great at getting you in and out while checking in for Service and at check out. He exemplifies outstanding customer service skills. Frank and Henry in Service were kind and friendly as well. Definitely recommend the great team at the Service office. Ohhh happy day!
Yelp Review
- January 30, 2019
Left by James W.
Brought my car in for service here an Had the pleasure of working with Service Advisor Henry Chang. Henry was very attentive to my needs and provided first class service. This dealership is small and very busy but I would gladly go out of the way to bring my car here because Henry is prompt,...