DealerRater Review
- September 06, 2019
Left by RMF
From drop-off to pick-up truly exceptional! Prompt courteous reception upon arrival to the service center. The service advisor (Jose Magana) was professional in all aspects and kept me informed throughout the day about the status of my vehicle.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your truly exceptional experience with Jose. We are happy that he was professional and kept you informed throughout the whole process. Thank you for your kind and valuable feedback! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- September 05, 2019
Left by BRYAN VINH
Service very good, clean and comfortable convenience lounge
Dealer response from DealerRater Replied: Hello Bryan, Thank you for the 5 star rating!! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 05, 2019
Left by Soccer fan
Friendly and informative. Listened to concerns and communicated well the expected pick up of vehicle. Loaner car was easily arranged with no problems. All round good service.
Audi Fletcher Jones Replied: Hello, The team at Audi Fletcher Jones appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- September 05, 2019
Left by YR
I always have a good experience when I take my car for service. My service advisor is excellent. She always gives me what I need.
Audi Fletcher Jones Replied: Hello, We are so pleased to hear about your recent service visit with Samantha! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
STEVEN gives 4.0 star review at Audi Fletcher Jones
- September 04, 2019
Left by Steven K.
A special thanks to Dan and Marissa for working with me during my concern of lack of communication while my vehicle was in the shop for a week.
Cars.com Review
- September 03, 2019
Left by Astrid Van Ruymbeke
Great experience. Everything was ready when I arrive and when there was an additional service needed I got a text and was able t get the information needed all through my phone, Helped a lot to save some time in the decision and communication process !
Dealer response from DealerRater Replied: Hi Astrid, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your great experience during your service visit. We are happy that everything was complete when you arrived and that you had smooth communication throughout the whole process. Your feedback is truly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 03, 2019
Left by Maggs1
This was the best experience Ive had with a car dealership. Arming and Holly were polite, professional and answered all my questions. The general sales manager allayed my concerns about the maintenance requirements.
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Armin and Holly. We are happy that everyone was very polite, professional and answered any questions throughout the process. Guest satisfaction is our highest priority. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- September 03, 2019
Left by Tito
From beginning to end all the staff is curtious, professional and exceptionally helpful and friendly. I appreciate very much the staff's willingness to listen and readiness to answer any questions or concerns. Thank you
Audi Fletcher Jones Replied: Hi Tito, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional and professional service visit with Jose Magana. We are happy to hear that everybody was very helpful and answered any questions or concerns you may have. Your feedback is truly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 27, 2019
Left by MFL
Mr. Jose Magna always provides exceptional customer service. I believe I overheard Mr. Magana say "he doesn't like to refer to new customers as guests or clients he would rather refer to them as friends he hasn't meet yet". I'm happy to call Mr. Jose Magna my service adviser and friend. He always...
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience with Jose Magana. We are happy that he is very kind and helpful throughout your visit! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- August 27, 2019
Left by Angela O.
I'm so happy with the service I have received at Audi Fletcher Jones thus far. They have made my overall experience with purchasing my car and maintenance service checks so easy and effortless. I will recommend this dealership to any of my friends and family interested in buying a new car.
Dealer response from DealerRater Replied: Hi Angela, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience.Your recommendations are truly a gift. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family a Audi Fletcher Jones
Google Review
- August 26, 2019
Left by Ruben James Jr.
Response from the owner Replied: Hi Ruben,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 24, 2019
Left by Goncalvej
Car brought in due to recall. Service performed efficiently. Other issues brought to my attention which were also resolved. Some warranty issues could not be resolved at this time Since they require long time and no loaner car was available.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones to attend to your service needs. Our team is committed to ensure the remainder of your recall or warranty work is addressed. Please feel let us know when you are available so that we many schedule your return visit and ensure a loaner vehicle can be set up for your use. Your complete satisfaction is important to us. My direct line is 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
DealerRater Review
- August 24, 2019
Left by Audijoe
they always get the job done professionally and quickly. I am happy to take my car there when it needs anything done. I'm sure I will be back.
Audi Fletcher Jones Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
STEPHEN gives 5.0 star review at Audi Fletcher Jones
- August 23, 2019
Left by Stephen R.
The issue was with the Extended Warranty Provider. Apparently, their standards for repairs are different than those diagnosed by the dealer's technicians. Some of the repairs were not approved. Since the dealerships is selling the extended warranty, the standards for repairs should be identical.
Google Review
- August 22, 2019
Left by Simon Dillon
Response from the owner Replied: Hi Simon,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 19, 2019
Left by Jeremee Berube
Response from the owner Replied: Hi Jeremee, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 17, 2019
Left by Misha Mundy
Response from the owner Replied: Hi Misha, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 17, 2019
Left by Mickey Licea
A lot of cars here to see and buy great costumer service so far some attitude show but some employees but it doesn't bother me they look kinda cute when they mad haha anyways go for it if u need a audi. Great people here after all...
Response from the owner Replied: Hi Mickey, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- August 14, 2019
Left by Na
Thank you!!! Great service and great deal! Everybody was friendly and so helpful!! Great positive experience for my daughter to see. Would highly recommend them
Dealer response from DealerRater Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with us. We are happy that you and your daughter received great service and that everybody was friendly and helpful. Your recommendations are truly a gift. We look forward to welcoming you both back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- August 14, 2019
Left by Stacey Ward
Lana was so amazing!! She made the process fun and easy!I would definitely reccommned this dealership !I am so happy with my new Q5! Thank you Lana !!
Response from the owner Replied: Hi Stacey, Thank you for the 5 star rating! It's great to hear Lana was so helpful in getting you into a new Q5. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 14, 2019
Left by AndresR
The no haggle concept was awesome! The vehicle was priced competitively! I love all the perks that comes with buying a car from Fletcher Jones!
Audi Fletcher Jones Replied: Hi Andres, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with us. We are happy that you enjoy all of our Preferred Owner Benefits and are thankful for your kind feedback! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
KATHRYN gives 4.0 star review at Audi Fletcher Jones
- August 10, 2019
Left by Kathryn M.
Yelp Review
- August 10, 2019
Left by Gina L.
This is definitely MY FAVE and GO TO for AUDI!!! These fine group of gentlemen, Quinn and sales associates have been the most helpful, took their time, and listened to my needs and wants as to what Im looking for in a car. Quinn showed me around all my possible options, and answered any questions I...
Guest R. Replied: Hi Gina, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Quinn, Makenna, Armond, Taylor, and Steve. We are so happy that you were taken great care of. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- August 09, 2019
Left by Tamison A.
I appreciated the Fabulous service from Henry Chang!;)Thank you for your professionalism & support while my Q3 was needing service due to a faulty battery. TAndersen
Guest R. Replied: Hi Tamison, Thank you for the 5 star rating! We are happy that Henry provided you great service. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 08, 2019
Left by Dkretschmer
I was on my way out of town on a road trip and last minute I realized I needed a new battery. Called a couple places and they couldnt help me. Called fletcher jones and they accommodated right away. Awesome experience. The staff is outstanding.
Audi Fletcher Jones Replied: Hello, Thank you for the 5 star rating! Our team is happy to hear about your exceptional service experience. We look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 08, 2019
Left by Dkretschmer
I was leaving for a road trip and needed a new battery. I called and the service was exceptional. They told me to bring it in and gave me a option of waiting or take a loaner. The entire staff was so friendly and easy going. I truly felt like they were looking to help. Dan, who runs the service...
Audi Fletcher Jones Replied: Hello, Thank you for the 5 star rating! Our team is happy to hear about your exceptional service experience. We look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- August 07, 2019
Left by Xiuna L.
Last week, we got a brand new tire because it had a huge nail in it! Yesterday, after a long drive (and, thankfully, we were already in LA area), our tire pressure light turned on again and guess what?!? We ran into another huge nail and my gosh...it was the brand new tire again! We are not from...
Guest R. Replied: Hello Xiuna, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your experience with Samantha Jordan at our Service Department. We are happy that everyone was professional, friendly and helped with any questions! Your feedback is greatly appreciated. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Audi Fletcher Jones
Google Review
- August 06, 2019
Left by Francis Dailig
Best dealership experience I've ever had. Great customer service and pricing. Don Lucarelli made the purchase smooth and painless, I was in and out in no time.
Response from the owner Replied: Hello Francis,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Don Lucarelli and that he made the process smooth and completed in a timely manner. Thank you for your kind feedback! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 04, 2019
Left by John1231
The service Taylor gave me when I first came to the dealership made me come back the following week to purchase my vehicle. Tatia was excellent during the whole process. She also explained to me very clearly how everything worked in the vehicle. Sasha was also very polite and helpful during the...
Audi Fletcher Jones Replied: Hi John, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Taylor, and Sasha. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DANIEL gives 4.0 star review at Audi Fletcher Jones
- August 02, 2019
Left by Daniel M.
Sales team was slow to response on several occasions. Sometimes it would take several phone calls and emails to get a response. Once I got a hold of them they were good to deal with but in some cases it would be 2-3 days before I heard from them.
DealerRater Review
- August 01, 2019
Left by AlAudi
From the moment Chris Burton greeted me in the showroom on Sunday, 7/28/19, I was happy. I came back to see Chris on Wednesday, 7/30 and got my beautiful Q3. I love it!!! Many thanks to Chris, Ash and Luis for making my Audi experience so great. I look forward to a long relationship with Audi...
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Chris, Ash and Luis. We are happy that you love your beautiful Audi Q3!! Your feedback is greatly appreciated. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- August 01, 2019
Left by JoeyLin
We had this deal mainly because of Sasha's support and competitive deal. I will certainly buy from him again when I need new cars.
Audi Fletcher Jones Replied: Hi Joey, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Sasha and that he was very supportive throughout the process. Guest satisfaction is our greatest priority! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 29, 2019
Left by Neda K.
I just bought my first Audi Q7.....this was the best car buying experience I've had in my entire life....thanks to Armin!! It was the fastest and best time I've ever spent in 25 years!! I've bought several Makes of vehicles....so far I'm loving my Audi. The customer service I received from Armin and...
Guest R. Replied: Hi Neda, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Armin buying your Q7. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 28, 2019
Left by Qualityatbats
Ashley was awesome I feel I got a Great car and a Great deal my wife loves her new car Im very happy. Thank u
Audi Fletcher Jones Replied: Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Ash. We are happy that you and your wife love the new vehicle!! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 26, 2019
Left by Alex Montoya
Awesome!
Response from the owner Replied: Hello Alex,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 25, 2019
Left by Milad Sabouri
Response from the owner Replied: Hi Milad,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 25, 2019
Left by KofaSing KoodGarma
Response from the owner Replied: Hello KofaSing,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 25, 2019
Left by SoCalBruce
We recently moved from Northern California to Orange County and had to have both of our Audis serviced. Audi Fletcher Jones knocked it out of the park with their service from the beginning of the experience to the end. I wouldnt take my cars any where else.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your outstanding service visit with Frank. We are flattered to know the service "knocked it out of the park"! What a wonderful compliment for our team! Welcome to Orange County and our Fletcher Jones Family! We look forward to serving you again at your next scheduled service interval. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- July 23, 2019
Left by MIMI B.
Everyone I've come into contact with here at Audi Fletcher Jones is lovely. Their integrity, attention to detail & lack of pretense is a real pleasure - and it's consistent. I especially appreciate working with Service Manager, "Frank Camargo" & Sales Manager, "Taylor Bradford" - They truly go the...
Guest R. Replied: Hi Mimi,Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional experience with Taylor Bradford and Frank Camargo. We are delighted that you received wonderful and consistent service throughout your visit and that you love your Audi!! We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 22, 2019
Left by D C.
Just picked up my new vehicle over the weekend. Taylor B. and Mackenna Z. were top notch during the process. No silly games. Very upfront and transparent. This is the right way to build a relationship.
Guest R. Replied: Hello,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Taylor Bradford and Makenna Zambrano. We are happy that they provided you with smooth and top notch service. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 20, 2019
Left by Kathy S
Dropped by our local Audi dealer to see why the Q5 was receiving great reviews. Met Sales Rep., Chris Burton who guided us through such a professional, informative and transparent experience we felt comfortable purchasing the Q5 on the spot. We continued to receive exceptional customer service...
Audi Fletcher Jones Replied: Hi Kathy, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Chris purchasing your new Q5. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 19, 2019
Left by Timothy Eckman
Response from the owner Replied: Hi Tim,Our team at Audi Fletcher Jones strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 17, 2019
Left by Bakari Howard
Ash and the staff at AFJ were amazing and will be recommending anyone that wants an Audi to this location.
Response from the owner Replied: Hi Bakari, Thank you for sharing your 5 star rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help!Best,Heather LewisClient Care Manager
Google Review
- July 16, 2019
Left by tony chang
Response from the owner Replied: Hi Tony,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 16, 2019
Left by tony chang
(Translated by Google) Service is good, price is OK(Original)OK
Response from the owner Replied: Hi Tony,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 15, 2019
Left by Mike
Frank handled everything from start to finish. The tech went thru the car and identified some other things that need attention. All good! Thank you for a great experience.
Audi Fletcher Jones Replied: Hi Mike, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Frank was able to assist and took great care of you during your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 12, 2019
Left by Kim
Ryan was wonderful. He makes the service experience fun. And I love using the loaner service through Audi. Every car is an amazing driving experience. I Dont mind bringing my car in for service because I enjoy the opportunity to test drive a different model. Audi is by far my favorite. And the...
Dealer response from DealerRater Replied: Hi Kim, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Ryan was wonderful, and took great care of you through your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by Robert Jones
The employees here are very friendly and helpful
Response from the owner Replied: Hello Robert,Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear that you receive very friendly and helpful service during your visits with us. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by Lachelle Nassie
Response from the owner Replied: Hello Lachelle,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 11, 2019
Left by anthony piazza
As usual treated like a VIP. Jose is a wonderful representative for Fletcher Jones.
Response from the owner Replied: Hi Anthony, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
DealerRater Review
- July 11, 2019
Left by d_rod714
Henry provided great customer service. From the initial meeting, thru the follow up, to leaving the dealer he maintained a professional, courteous, and helpful attitude.
Audi Fletcher Jones Replied: Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your great service visit with Henry. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 11, 2019
Left by Art G.
Love the features but 4 cylinder is severely underpowered compared to V6 miss my 2017 V6
Guest R. Replied: Hello Art, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Cars.com Review
- July 11, 2019
Left by Tuoc Pham
I received courteous and professional help for my repair and service from Fletcher Jones Audi. It was a pleasant experience and I drove away feeling as good as my Audi Q3 drives. Thank you so much for such excellent quality of service.
Dealer response from DealerRater Replied: Hi Tuoc, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about the professional and courteous experience you received during your service visit with us! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 11, 2019
Left by Gilbert Ortiz
Samantha and other staff were friendly and very efficient. I have always had a favorable experience that is no less than top notch!
Dealer response from DealerRater Replied: Hi Gilbert, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional visit with Samantha and our team. Guest satisfaction is our highest priority and we are happy that you continue to have a good experience with us! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 10, 2019
Left by Brent Bozarth
The Service department is professional, friendly, and reputable. I have come to expect this on every visit, and that is what I get. Top notch.
Dealer response from DealerRater Replied: Hello Brent, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your top notch service experiences with us! We are happy that you continue to receive professional, friendly and reputable service from our team. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- July 10, 2019
Left by jody moore
Response from the owner Replied: Hi Jody,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- July 10, 2019
Left by tony chang
OK
Response from the owner Replied: Hi Tony,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 10, 2019
Left by Kandiah Arulmoli
My overall car buying experience at Audi Fletcher Jones was excellent.
Dealer response from DealerRater Replied: Hello Kandiah, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 10, 2019
Left by Groroth
Excellent sales team and worked around my schedule. Delivered my Audi to my home! Already have recommended dealership and staff. We are enjoying our new Q5.
Audi Fletcher Jones Replied: Hello, Thank you for the 5 star rating and congrats on your new Audi Q5! Our team is delighted to hear about your wonderful experience. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 10, 2019
Left by Quang To
The communication was excellent, came in for a few concerns. They address the concerns and explain the reason and the cure for it. I would take my car back here for service in the future.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience during your visit with us. We are happy that the communication was consistent and that all of your concerns were resolved! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
STEVEN gives 5.0 star review at Audi Fletcher Jones
- July 10, 2019
Left by Steven G.
I haven't had any service work performed yet but when I do I am confident it will be top notch.
Facebook - Web Review
- July 08, 2019
Left by Art Gardea
Breanna, Melanie and Michelle made getting our new Q7 easy!! It was by far the best experience Ive ever had on a new car !! I will be buying from them again and would highly recommend Fletcher Jones Audi !!
Art Gardea Replied:
CAMILLE gives 4.5 star review at Audi Fletcher Jones
- July 07, 2019
Left by Camille S.
Had two new tires put on and alignment. The very next day the "under inflated tire" light came on. had to return to the service bay with my young nephews in the car which was a big inconvenience.
Yelp Review
- July 06, 2019
Left by Anthony M.
I've been looking at the etron for weeks and test drove it multiple times. I walked into Audi Fletcher Jones to take another look and was met with great service from everyone. Sasha especially was extremely helpful, and when it came to numbers, it was an easy, straightforward process. Before I knew...
Guest R. Replied: Hi Anthony, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with working with Sasha and getting into your new vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 04, 2019
Left by Q7 AUUDDII
Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, while not an R8, was a great car to keep me going while the Q7 was in the shop. Thank you to Ryan and team for the great service!
Audi Fletcher Jones Replied: Hello Guest, Thank you for choosing Audi Fletcher Jones and congrats on your new Q7. Our team is delighted to hear about your exceptional experience with Ryan. We look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- July 03, 2019
Left by Teakat
Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done.
dromero4 Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- July 03, 2019
Left by Ella Mancini
Taking my car into Audi Fletcher Jones for service is a breeze! Ryan makes it so simple from the drop off, getting a loaner and to the pick up! Normally getting cars serviced is a hassle... thanks to Audi Fletcher Jones and Ryan it is a process made simple. I recommend them to everyone!
Dealer response from DealerRater Replied: Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your outstanding service visit with Ryan Rabusch. Guest satisfaction is our highest priority. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- July 02, 2019
Left by Steve G.
Arrived today early for a meeting driving my Honda Accord. I asked the service manager Dan Schmidt how I could remove a black smudge on my head liner. Dan said let us take care of it for you. 5 minutes later the smudge was removed- no charge- no hesitation. Great customer service. Thank you Dan...
Guest R. Replied: Hello Steve,Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your wonderful visit with Dan Schmidt and our service team! We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- June 29, 2019
Left by SPrinter
From drop off, service, to pick up of my vehicle, everything was superb! Thank you.
Dealer response from DealerRater Replied: Hi Sprinter, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Google Review
- June 29, 2019
Left by Chaojie Ji
Response from the owner Replied: Hi Chaojie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Google Review
- June 29, 2019
Left by Courtney Coons
Response from the owner Replied: Hi Courtney, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 29, 2019
Left by Galina
Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Process organization is smooth and efficient with text updates on the stage of service.
Audi Fletcher Jones Replied: Hi Galina, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Samantha. We are happy that your shocks were replaced and that the process was smooth, and organized. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Cars.com Review
- June 29, 2019
Left by Gia
My service agent Henry was amazing. Great personality!
Dealer response from DealerRater Replied: Hi Gia, Thank you for the 5 star rating! We are happy to hear Henry took great care of you. Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 27, 2019
Left by M C.
Let me start this off by saying this; if you want to buy a car here Buy it from MAKENNA ZAMBRANO. Here's why...Makenna isn't your normal car sales person and doesn't subscribe to the old school "Always Be Closing" quick sale BS. *Sidebar: If you happen to subscribe to this ABC mentality...you're...
Guest R. Replied: Hello,Congratulations on your recent purchase! Our team is excited to hear about your exceptional sales experience with Makenna Zambrano, Taylor Bradford and Luis DeLaTorre. We are delighted that you love your new A3 and chose the perfect package options for you!! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 21, 2019
Left by Kristina V.
On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommodating, gracious, knowledgeable and professional. As I struggled through the buy not buy, is there another car available with other features, multiple test...
Guest R. Replied: Hello Kristina,Thank you for choosing Audi Fletcher Jones and for the 5 star review! We appreciate you taking the time to share your valuable feedback on your recent visit with Breanna Martin. Guest satisfaction is our greatest priority and we value your feedback. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle for you. We look forward to welcoming you back. Congratulations on your purchase! Best,Your friends and family at Audi Fletcher Jones
DealerRater Review
- June 17, 2019
Left by Hot Pastrami
On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommadating, gracious, knowledgeable and professional. As I struggled through the buy not buy, is there another car available with other features, multiple...
dromero4 Replied: Hi Eric, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Breanna getting into your new vehicle. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 16, 2019
Left by Steve Gonzales
Purchasing a new vehicle is not one of my favorite things to do. I must say that this purchase was an exception. Part of it was the technology of being able to research vehicles in inventory on line to facilitate selection before arriving at FJ. Once there, everyone who served me were very...
dromero4 Replied: Hi Steve, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience purchasing your new vehicle with us. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones
Google Review
- June 15, 2019
Left by Ashli Rosales
Response from the owner Replied: Hi Ashli Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 13, 2019
Left by Diane A.
It's hardly breaking news but most car dealers just care about selling a car & not much about who buys it. But Holly Setiadi and Taylor Bradford were different from most salespeople & sales managers we dealt with. There was no fuzzy math in their numbers, no shady tactics in their behavior. My...
Guest S. Replied: Hi Diane, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Holly, and Taylor. Enjoy your brand new A3! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
DealerRater Review
- June 12, 2019
Left by SQ5 guy
The experience was good on all things except Audi wouldn't let me title the car in my business name which was very inconvenient with possible negative tax consequences for me
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- June 10, 2019
Left by Nick Bozick
Response from the owner Replied: Hi Nick, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Google Review
- June 10, 2019
Left by Michael Burchieri
Response from the owner Replied: Hi Michael, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Yelp Review
- June 09, 2019
Left by Jena N.
Got myself a 2019 A4 today and am very happy with it. Holly helped me and provided excellent customer service. He was very personable and went above and beyond to help me with settling into my new car too. Go get yourself an Audi!
Guest R. Replied: Hi Jena, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Holly. We hope you love your new 2019 Audi A4! We look forward to welcoming you back. Best,Your Friends and Family at Audi Fletcher Jones
Yelp Review
- June 09, 2019
Left by Bianca M.
I have been to many other dealerships in the past, and i have NEVER came across this type of phenomenal service like this one! Holly Setiadi (HOLLYWOOD!) worked very well with my family, and made time go by fast by joking with us. Armin was outstanding! He was extremely professional. He made us feel...
Guest S. Replied: Hello Bianca,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Holly, and Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- June 08, 2019
Left by Audi Fan
Friendly, professional, helpful staff. Meant to return an end of lease A-5 and get a new Q5 lease. Ended up also trading my one year old Q5 on lease for a new Q5 lease.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- June 05, 2019
Left by ArielSanDiego
From the first moment I contacted Audi, I dealt with Sasha Poleshuk. Amazing person, very honest, excellent salesperson and very professional. I highly recommend him.
dromero4 Replied: Hello Ariel, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- June 04, 2019
Left by Andrea Z.
Excellent experience here! I really enjoyed the buying experience here at Audi Fletcher Jones. Michael, Michelle and Luis are very friendly and professional. When we walked in the dealerships, we were greeted with warm welcomes. They answered all the questions we have patiently and professionally....
Trevor T. Replied: Hello Andrea,Thank you for choosing Audi Fletcher Jones and for the 5 star rating! We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Michael, Michelle and Luis. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Cars.com Review
- June 01, 2019
Left by no comment
Ryan always gives us kind attention and provides professional service. In fact, his help with our old Audi inspired us to buy a new one at Fletcher Jones
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Ryan. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- May 30, 2019
Left by gonediving
Henry took care of us promptly and updated us at each point in our service experience. I felt I was in control of the service of our car. I would not hesitate to return to Fletcher Jones Audi for service
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- May 29, 2019
Left by Roger Maldonado
Response from the owner Replied: Hello Roger,Thank you for choosing Audi Fletcher Jones and for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Google Review
- May 29, 2019
Left by Ben Ye
A great shopping experience with Audi Fletcher Jones! Especially with the help of manager Ash and sales Christopher, I got the deal that I want and took delivery of the car in just few hours!
Response from the owner Replied: Hello Ben,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- May 28, 2019
Left by Crashout !
Awesome dealership. Wasn't looking to buy. But very professional sales person Holy. Change our mind and we bought Q7 and I am very happy.
Response from the owner Replied: Hello,Thank you for choosing Audi Fletcher Jones and for the 5 star rating! We are delighted to hear about your exceptional sales experience during your visit with us. Our team looks forward to serving you again.Congratulations on your Audi Q7!Kind Regards,Heather LewisClient Care Manager
Google Review
- May 27, 2019
Left by Genevieve Cawthorn
Great customer service. They really made the effort to follow up with me and get me a good deal on the Audi I wanted.
Response from the owner Replied: Hello Genevieve,Thank you for choosing Audi Fletcher Jones and for the 5 star rating!Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Congratulations on your recent purchase! Kind Regards,Heather LewisClient Care Manager
Google Review
- May 27, 2019
Left by steve perkins
Great experience. Quick, easy, little games, good price. thanks
Response from the owner Replied: Hi Steve, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
DealerRater Review
- May 27, 2019
Left by gannon8989
Im a very direct efficient car buyer and appreciate the same from a sales person. Lana was referred to me by a respected business associate of mine via text. I reached out to her with EXACTLY what I wanted (Black on Black 2019 S5) and the payment structure I wanted and let her know if she could make...
Audi Fletcher Jones Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management
DealerRater Review
- May 27, 2019
Left by Ed/Sandy
Fletcher Jones intake process was exceptional; our sales representative greeted us with a smile, the floor Manager was extremely helpful and transparent, and our finance manager was a joy to work with. Overall, we will absolutely purchase our next Audi from Fletcher Jones.
Audi Fletcher Jones Replied: Hi Ed & Sandy, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Heather Lewis Client Care Manager
Google Review
- May 26, 2019
Left by Jeff Leisner
Superb service and excellent staff at this dealer! My wife originally had wanted an Audi A3 at another dealer in long beach (Circle Audi) and during the deal brokering process they made me feel unwelcome among other issues. Well we called Fletcher Jones, set up an appointment, went down to the...
Response from the owner Replied: Hello Jeff,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Alex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- May 22, 2019
Left by Darena
Henry went above and beyond to ensure the best experience. Kept me informed through the process when the car will be ready and addressed any last minutes issues flawlessly. Looking forward to coming back for the next service appointment. Thank you very much!
Audi Fletcher Jones Replied: Hello Darena, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Henry. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- May 21, 2019
Left by Greta V.
Best car buying experience I've ever had. I did my research and knew the car I wanted (Audi Q5) so I reserved the car online and made an appointment via email. The email sales system is a little confusing as it changed who my sales person was several times. Once I arrived for my appointment, the...
Trevor T. Replied: Hello Greta,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- May 17, 2019
Left by Mtognoli
Audi service and all personnel simply make my Audi experience so effortless. Jose Magaa knows me by name, knows I need to be in and out quick and is always so pleasant. Best service experience every time I need to come in.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jose. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- May 17, 2019
Left by Aibner C.
Just look for Josh!! My wife abruptly decided to buy a car but has no idea what so I brought her to all dealerships making sure that I let her do her own thinking, decision making and research. Benz, caddie, bmw, tesla, lexus and audi. When we get to Audi we where greeted by this 15 year old looking...
Trevor T. Replied: Hello Aibner,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Josh. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Roger gives 4.0 star review at Audi Fletcher Jones
- May 16, 2019
Left by Roger M.
Sorry, you didn't finish well. The notification and completion of paperwork was done, on schedule, but waiting 15-20 minutes for my car to be brought around was a terrible end to an otherwise very successful service visit.
SCOTT gives 5.0 star review at Audi Fletcher Jones
- May 15, 2019
Left by Scott W.
The car drives noticeably better as a result of the service, I appreciated the washing, and I was happy with the loaner car I received. Overall very good service. If I receive a survey, I will give Audi Fletcher Jones the highest score, however, I wanted you to know why I didn't consider the service...
DealerRater Review
- May 15, 2019
Left by Chris1357
The entire staff was very professional and attentive. In particular, Don Lucarelli did an amazing job. He was patient, very knowledgeable about the product and very professional. I would definitely go back.
Audi Fletcher Jones Replied: Hi Chris, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- May 15, 2019
Left by Ann C.
I had a great sales experience at this Audi dealership. After having visited the other 2 Audi dealerships in South OC and having been disappointed and uninspired to buy a car, this dealership delivered. I actually first went to Newport Beach looking for them, not realizing they moved to a new Costa...
Trevor T. Replied: Hello Ann,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Kyne gives 4.5 star review at Audi Fletcher Jones
- May 14, 2019
Left by Kyne S.
DealerRater Review
- May 13, 2019
Left by D&D2019
Very accommodating, highly service-oriented, professional and thorough. Mike was very knowledgeable and answered all my questions so I could compare options. I had a tight schedule and he made himself available on short notice to assist me through the evaluation, selection and purchase - was there...
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Google Review
- May 12, 2019
Left by Melissa Gillmer
Response from the owner Replied: Hello Melissa,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Heather LewisClient Care Manager
Yelp Review
- May 11, 2019
Left by Melissa C.
I am a proud owner of the Audi Q5. I walked in looking for a Q3 but when I drove the Q5, I was immediately sold. I worked with Armin who made sure I test drove that one too. He was very personable, and I felt like I've known him as a friend. His manager was equally personable, Taylor. We even share...
DealerRater Review
- May 09, 2019
Left by Irene&Bruce
Attention paid to the customer was a bit lacking at times at the dealership, but overall Christopher came through and made sure I was taken care of. I appreciated his follow through. And I love my car. 😊
Audi Fletcher Jones Replied: Hello Irene & Bruce, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Christopher Burton. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- May 07, 2019
Left by BBS5
Fletcher Jones is fortunate to have a GSM like Taylor Bradford. He and his staff went out of their way to make me feel comfortable leasing two new Audis in a weeks time . We came in 5 or 6 times before I finally decided that Fletcher Jones was getting my business. They were Never pushy and that...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- May 04, 2019
Left by Danny K.
I had been looking for a car after mine was totaled. Living in the bay area I never thought to check in socal to see if there was anything while i was in LA. Well, there was I went to Audi Fletcher Jones and Holly was the man! These guys are top notch and I recommend giving him a call. Thank you...
Trevor T. Replied: Hello Danny,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Holly. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- May 03, 2019
Left by Edward Moss
Response from the owner Replied: Hi Edward, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help and look forward to working with you again soon.Best,Heather LewisClient Care Manager
Google Review
- May 03, 2019
Left by Courtney Sontag
Great new dealership in Costa Mesa extremely friendly and helpful staff with top notch customer service. Ash was fantastic and straightforward, and were extremely happy with our new Q5, which we got for a great price (I even price checked other dealers!). Plus, with Audi Fletcher Jones you get...
Response from the owner Replied: Hello Courtney,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- April 30, 2019
Left by Chaz J.
Went in to purchase a car I saw online. The process started out rough with the car dealership act. When I returned the following day to purchase the car I received much better customer service from Holly and his team.
Guest R. Replied: Hi Chaz, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532.Kind Regards,Audi Fletcher Jones Management
Google Review
- April 26, 2019
Left by savanah Estrada
We bought a car last nite A4 Model came from Moreno Valley and we got a great service from Armin very profesional and courteous.Armin make me feel with no presion to buy.Explained all the options at my car ,My dad loves his car.Thank you for fancy keychains .Reconmends Armin for any future purchases.
Response from the owner Replied: Hello Savanah,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 25, 2019
Left by AUDIA6
Excellent service from sales and finance team. Very friendly from sales team. The price is fair. We finished all paper work at very late and got our car same day.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of our sales and finance team. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- April 25, 2019
Left by Outcasthb
Had to bring my Allroad in for the 45K service, 5 months after I did the 35K service due to the stupid terms with AudiCare service plans. I was not told that the plan had to be used 66 months after the vehicle went in service, not the purchase date of the plan (plan was bought a year after buying...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- April 24, 2019
Left by Dat Ng
I just sold my BMW X5 40E and did a lot of research and now that I have the Q5 it's a huge difference. It's a great car and it has all the bell and whistles. We had a great experience with Ash Talei and the dealership. Car buying experience can be tough if you go to the wrong dealership and the...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on you and your wife's recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash Talei. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 24, 2019
Left by Dat N.
I just sold my BMW X5 40E and did a lot of research and now that I have the Q5 it's a huge difference. It's a great car and it has all the bell and whistles. We had a great experience with Ash Talei and the dealership. Car buying experience can be tough if you go to the wrong dealership and the...
Guest S. Replied: Hello Dat,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 22, 2019
Left by Jayalong
Great overall experience, knowledgeable sales team. The team really worked with us to get the deal we wanted. Would recommend this dealership to a friend looking for a new Audi
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- April 22, 2019
Left by Christoph
As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships.
Audi Fletcher Jones Replied: Hi Christoph, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management
Cars.com Review
- April 21, 2019
Left by Brian B
Taylor keeps it very real .We felt comfortable buying from him We trust him so much that were goung to buy another S5 from him in a week or two Would never buy another Audi anywhere else
Audi Fletcher Jones Replied: Hello Brian, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- April 21, 2019
Left by Dmsa
Holly Setiadi is the kindest & most patient salesman. He goes out of his way to help you & make you feel like the most important customer. He doesnt pressure or push you into making a decision. Taylor Bradford, the general sales manager, went above & beyond to make the deal happen & make sure I went...
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 21, 2019
Left by Florence H.
I was in touch with Ash Talei for a week in regards to a vehicle at Fletcher Jones had and while talking on the phone, I decided to come in on the weekend to view the car. While making several offers over the phone and in person, Ash finally called us back and accepted it! Super thankful that Ash...
Guest R. Replied: Hello Florence,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of [name]. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 20, 2019
Left by Abb
Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all around.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- April 19, 2019
Left by Angela R.
A+ experience thanks to Breanna M (sales). She was professional, kind, efficient, forthcoming and helped me lease an amazing car at an excellent price. In my life I have leased probably 15 new luxury cars elsewhere but My experience at Audi FJ stands apart from the rest and I credit Breanna with...
Yelp Review
- April 19, 2019
Left by Angela R.
A+ experience thanks to Breanna M (sales). She was professional, kind, efficient, forthcoming and helped me lease an amazing car at an excellent price. In my life, I have leased probably 15 new luxury cars elsewhere but My experience at Audi FJ stands apart from the rest and I credit Breanna for...
Guest R. Replied: Hello Anegla,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Breanna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- April 19, 2019
Left by Ryan M
Response from the owner Replied: Hello Ryan,Thank you for choosing Audi Fletcher Jones and for your 5 star rating! Guest satisfaction is our greatest priority. As always, please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by mayra escobedo
Great service from manny one of a kind
Response from the owner Replied: Hello Mayra, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Jim Jim
Great service, great service and GREAT SERVICE
Response from the owner Replied: Hello Jim, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Zarar Khan
Response from the owner Replied: Hello Zarar, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- April 17, 2019
Left by Kevin penalvert
I can't express enough the great experience I had at Audi Fletcher Jones with Brandon Roy and Taylor Bradford. I'm very experienced in sales and the car buying/leasing process. I originally test drove a new 2019 model at a different local dealership. I was very honest with the dealer upfront...
Response from the owner Replied: Hello Kevin,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Brandon, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 16, 2019
Left by John1914
I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant and she was terrific. When Michelle wasnt available, others jumped in and also took great care of me. I was very happy with my Audi TT roadster...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 16, 2019
Left by John W.
I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant and she was terrific. When Michelle wasn't available, others jumped in and also took great care of me. I was very happy with my Audi TT roadster...
Guest S. Replied: Hello John, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- April 13, 2019
Left by Newport Scott
Ryan took excellent care of us. He kept me informed every step of the way, always returned communications and was extremely professional ?? This is the first Audi I have owned and you have made me a believer.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- April 13, 2019
Left by Sara R.
This is the place to buy an Audi! I've been waiting to get a Q5 and I've been to a lot of dealerships. Taylor Bradford and Brandon Roy made the process painless! There was no pressure, they worked with me to get me the payment I wanted, with no sacrifices. Not to mention the preferred owner...
Trevor T. Replied: Hello Sara,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor, Brandon. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- April 12, 2019
Left by Ophelia I.
Professional service, friendly staff, Ash is the most handsome, kindest person. I got a fantastic deal. Don't go anywhere else. Look for Ash!
Trevor T. Replied: Hello Ophelia,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
HENRY gives 4.0 star review at Audi Fletcher Jones
- April 11, 2019
Left by Henry N.
I was pleased that I was able to get my oil topped off and purchase/replace a Xenon Headlight for my 2012 Audi S5 when I went to the Service Department on 4/9/19. However, the price of the Xenon Headlight ($228.90) seemed a bit high. Nonetheless, I paid the cost of the part and for labor. Shortly...
Yelp Review
- April 10, 2019
Left by Sam D.
Went to this dealership for a quick test drive. I was approached by Chris Burton, not intending to buy a car, we went on a test drive, when the drive was done, I asked him to look for the specific car in which I was interested in! He gladly accepted!Then I asked him to see if he can take my offer on...
Trevor T. Replied: Hello Sam,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Chris. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- April 08, 2019
Left by James G.
Very professional dealer and fantastic sale man ,they really suggest us the best solutions !I would like to introduce my friend to buy Audi from them ,for sure it is the best in OC!!!
Guest S. Replied: Hi James,Thank you for the 5 star rating! Our team looks forward to welcoming you back in soon.Kind Regards, Audi Fletcher Jones
KIMBERLY gives 4.5 star review at Audi Fletcher Jones
- April 06, 2019
Left by Kimberly M.
Car was not clean
Yelp Review
- April 04, 2019
Left by Jordan F.
Michelle & Luis provided exceptional customer service and we as customers are more than satisfied with our recent purchase. Looking forward to future Audi prospects.Thank you to the team at Audi Fletcher Jones!
Trevor T. Replied: Hello Jordan, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- April 03, 2019
Left by Jared L.
I went into this dealership looking for a new car. From start to finish I was treated with the utmost care and professionalism. I worked with Ash and the sales manager Taylor. Ash had incredible passion for what he does and a great knowledge on every Audi we drove in. We even set up a time after the...
Trevor T. Replied: Hello Jared,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ash, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- April 01, 2019
Left by philw68
Michael was a pleasure to work with and Taylor made things very simple and seamless. They were very professional while also being extremely friendly and outgoing. We did not have the title to the vehicle we were trading in so Michael made a trip to our home the next day and picked it up from us...
dromero4 Replied: Hello Phil, Thank you for choosing Audi Fletcher Jones and for your 5 star review! Your feedback is greatly appreciated and guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada and Taylor Bradford. Please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- April 01, 2019
Left by Kourtney M.
Picked up my new Q5 from Audi Fletcher Jones this weekend and have nothing but good things to say about the car and the entire experience, including and mostly because of our salesman Diego. He went above and beyond to make sure we were comfortable and happy during every step of the process. He's...
Trevor T. Replied: Hello Kourtney,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- March 31, 2019
Left by 2015 audi
From start to finish everyone treated us well and the follow through was amazing. Dave Quezada is a fantastic guy. He followed up and was patient when we needed it. Loved the whole team! Thank you!
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones and for your 5 star review! We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 31, 2019
Left by The Dude 40
I drove from Phoenix Az to purchase my new A6. The services I received upon entering the dealership was awesome ! Thanks Breanna, Holly and Meliane
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly, Breanna, and Melanie. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 31, 2019
Left by Dino
Alex Hoes was very attentive and professional. We ended up buying with Audi Fletcher Jones rather than another Audi dealership nearby. He always picked up my call or called me back within minutes.
dromero4 Replied: Hello Dino, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Alex Hoes. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 30, 2019
Left by Mphaus
Ive purchased numerous used new and used cars over the years - and this was the best experience ever. Low-pressure, helpful, comfortable, knowledgeable, and quick are the words that come to mind. Thank you!
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 29, 2019
Left by dsanti4550
The only comment I have is that service has to make sure that the sensor is reset for tire pressure . Not very assuring when the tire pressure sensor comes on right after the car has just been serviced .
Audi Fletcher Jones Replied: Hello, Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable experience working with Ryan.Your thoughtful insight allows us to continually improve our guest experience. Please call me at 949-718-6532. Kind regards, Audi Fletcher Jones Management
DealerRater Review
- March 27, 2019
Left by mar166088
Usually I hate having to get my car serviced, but Sam was great. Extremely accommodating and made it very easy for me! Was very mindful of my time and I really appreciated that.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Google Review
- March 25, 2019
Left by perryjl12
People were amazing and helpful through out the process. Only reason not a 5 star is when I decided to cancel my Vehicle Service Contract, it took a little over a week for them to write a check back to me. But besides that, they we're awesome and gave me a great car at a great price, with great...
Response from the owner Replied: Hi,Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns.My direct line is 949-718-6532.Most Sincerely, Audi Fletcher Jones Management
DealerRater Review
- March 25, 2019
Left by Robcarey4
Had a great, quick experience. The new facility is beautiful and can tell it will only get better. The team was extremely helpful from start to finish.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 25, 2019
Left by Tameressam
This was by far the easiest car purchase of my life. I got to the dealership and they had the exact car I was looking at sitting in the showroom (by chance). The sales team were exceptionally nice, they took me and my wife on a test drive and we were impressed by the car. When we came back, I very...
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 24, 2019
Left by Audi'ing
Holly was the sales assistant who helped me when I walked in the door at Fletcher Jones Audi. He was incredibly honest and helpful, and I felt that he would do literally anything possible to ensure I walked away from the experience satisfied. To be honest, the current configuration of this...
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- March 23, 2019
Left by Amanda M.
I am super ecstatic in the fact that Brandon Roy got me the deal of my dreams and I got the car I wanted. His service from the moment I entered to signing papers was very personable, joyful and super supportive. I can't be any happier. Thank you so much I am definitely referring friends and family her.
Yelp Review
- March 23, 2019
Left by Amanda M.
I am super ecstatic in the fact that Brandon Roy got me the deal of my dreams and I got the car I wanted. His service, from the moment I entered to signing papers, was very personable, joyful and super supportive. I can't be any happier. Thank you so much I am definitely referring friends and family...
Guest R. Replied: Hello Amanda,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Brandon. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- March 21, 2019
Left by Brenda D.
Ash Talei was the best sales person I've ever had the chance of dealing with. He went above and beyond to meet my needs and was extremely diligent in making sure I was happy with my lease and overall experience. Will definitely be a long term Audi customer because of him. Thanks a million!
Guest R. Replied: Hello Brenda,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
LISA gives 4.5 star review at Audi Fletcher Jones
- March 20, 2019
Left by Lisa G.
Service was very good! Henry was very knowledgable, easy to work with and kept me in the loop. Thank you!
DealerRater Review
- March 17, 2019
Left by Dzrtrun
We have been searching for two months for the perfect car. Thank you for having a high standard for used cars. We looked at a lot of cars before we purchased and this was the first car that met our standard. For a 6 year old car, it was immaculate and looked like it came off the show room floor.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Google Review
- March 17, 2019
Left by perryjl12 .
People were amazing and helpful through out the process. Only reason not a 5 star is when I decided to cancel my Vehicle Service Contract, it took a little over a week for them to write a check back to me. But besides that, they we're awesome and gave me a great car at a great price, with great...
Response from the owner Replied: Hi,Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns.My direct line is 949-718-6532.Most Sincerely, Audi Fletcher Jones Management
Google Review
- March 17, 2019
Left by Shawn Salehani
Very professional and nice group of people. I was able to purchase a q7 for an excellent price. They gave me a great service on top of the price. Would definitely recommend them!
Response from the owner Replied: Hello Shawn, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- March 17, 2019
Left by Luther Grefalda
Just dropped off my '18 Q7 for AudiCare prepaid service 8:40am. So far so good. Friendly Porter check-in and greeting. That's always nice. Provided directions to the guest lounge and coffee machine (see pics). Location is pretty choppy, separate buildings for parts, service and sales but they're...
Response from the owner Replied: Hello Luther, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- March 17, 2019
Left by Mike Kendall
Don Lucarelli was great. easy experience. highly recommend.
Response from the owner Replied: Hello Mike,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- March 12, 2019
Left by ML
15 minutes to get someone to help me when I dropped it off. They were very busy. It appears the staff is working under difficult circumstances while they wait for the new facilty to be built. Service, however, was much improved in the last couple of months when I dropped my other Audi off for...
dromero4 Replied: Hello, Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and welcome the opportunity to remedy your concerns. Please call me at 949-718-6532. Warm regards, Audi Fletcher Jones Management
DealerRater Review
- March 10, 2019
Left by Audi2x
Sasha was our sales consultant on both our Audi S6 and now Q7! He and the entire team at Fletcher Jones Audi were super professional and timely. You can expect a 5 star treatment when working with this team! Thank you Sasha and Team Audi Fletcher Jones!
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- March 07, 2019
Left by MFL
Excellent experience with the service and parts team at Audi Fletcher Jones. How does Jose Magana continue to look better every time I see him?
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to provide us with your valuable feedback. Guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 07, 2019
Left by cc1231
World class experience from start to finish. Ash couldn't do enough to help and made the experience memorable. Excellent customer service and dedication to the craft!
Audi Fletcher Jones Replied: Hello, Congratulations on your vehicle purchase! Thank you for choosing Audi Fletcher Jones to serve your buying needs. Please know your feedback is greatly appreciated. Our team of associates is excited to hear that Ash provided you with world class service from beginning to end. We are thrilled to have you as part of our Fletcher Jones family and look forward to working with you for many years to come. Warm wishes, Audi Fletcher Jones Management
Yelp Review
- March 07, 2019
Left by Jackie H.
MaKenna made our decision to lease our Q7 so easy! She was knowledgeable, personable and made the experience so pleasant!!! A true professional and someone that cares for her clients. Highly recommend Fletcher Jones Audi & MaKenna for all your Audi car needs!
Guest R. Replied: Hello Jackie,We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect Q7 for you with the help of MaKenna. Your recommendations are truly a gift. Congratulations on your Audi Q7!!Best,Heather LewisClient Care Manager
Yelp Review
- March 06, 2019
Left by Tyson S.
I wanna give a shoutout to an awesome dealership! I leased my A7 here and was treated with nothing but respect by McKenna she walked me through the process of a stressful situation and made me feel satisfied and relieved by the time I drove away!Thanks McKenna
Guest R. Replied: Hello Tyson,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of McKenna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Cars.com Review
- March 05, 2019
Left by Samantha Jordan
Everyone knows Servicing an Audi is expensive, Finding people who care about your car as much as you do? Priceless. Service at Fletcher Jones Audi was exceptional. Service Rep Samantha made the service priceless. Fast response to question, Great customer relationship building skills. Samantha (Sam)...
Audi Fletcher Jones Replied: Hello Samantha, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- March 04, 2019
Left by Terry
We bought our TTS from Audi Fletcher Jones recently. Our sales consultant was Michael Quezada. He was nice and professional and this was the best buying experience we have had. He and the finance guy stayed late to help us to do paperwork. And he spend time to help us learn about the car after the...
Audi Fletcher Jones Replied: Hello Terry, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada!! Your recommendations are truly a gift. Congratulations on your Audi TTS! Best, Heather Lewis Client Care Manager
Yelp Review
- March 02, 2019
Left by Behzad M.
This is one of the best experiences I've had purchasing a vehicle. Ash was very helpful throughout the entire process. It's hard to find an honest person in this business and he did everything possible to get me into my dream car. I walked out of the dealership with the best deal I could possibly...
Yelp Review
- March 01, 2019
Left by Daina H.
Buying your first car is very, very scary. With the help of Ash (and my parents), the experience was seamless. Ash walked me through the process - finding a model preference, a color scheme I liked, etc. He was very attentive to all of our needs and made this daunting experience a happy one! With...
Guest R. Replied: Hello Daina,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- March 01, 2019
Left by Bryan H.
After reading the reviews I had a little hesitation buying a car here. My job was to find the perfect car for my daughter. After meeting Ash he sold me on the dealership. He made the whole buying experience for our family very pleasurable. The only "problem" was that I wanted to deal with Ash and...
Guest R. Replied: Hello Bryan,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ash. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 27, 2019
Left by Lancer L.
I was on the market for a new car and have been shopping around for the past 2 months, I ended up here at Audi FJ and I was pleasantly greeted by Armin. He was the most professional sales person I've ever ran across. He was efficient, kind, and respectful of my time. Not to mention gave me the best...
Guest R. Replied: Hello Lancer,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 27, 2019
Left by Meredith H.
My husband and I were looking for a new car .. we spent the entire day at different dealerships testing other cars and speaking with various salesman. Not only did we show up without an appointment, but we were seen within 15 minutes! Armin was (and is) amazing! Armin was so professional and really...
Guest R. Replied: Hello Meredith,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- February 26, 2019
Left by Eddie .
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Response from the owner Replied: Hello Eddie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- February 25, 2019
Left by Eddie
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Response from the owner Replied: Hello Eddie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Facebook - Web Review
- February 23, 2019
Left by Debbie Regalado
Friendly staff and attentive
Audi Fletcher Jones Replied:
DealerRater Review
- February 22, 2019
Left by Manny
Jose was an awesome service rep and provided 5 Star service in my visit form the beginning to end! Ernesto was the best shuttle driver possible! He was kind, courteous, professional, and a great conversationalist!!
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- February 21, 2019
Left by Rickmcn
We bought our A6 frrom Audi Fletcher Jones. Our sales consultant was Michelle Racine. From the first day we came in to research the cars until the day we ultimately made our purchase, Michelle was always ver prepared and attentive to what our objectives were. She was a consummate professional and...
Audi Fletcher Jones Replied: Hello Rick, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle Racine. Your recommendations are truly a gift. That being said, please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 21, 2019
Left by Giovanni C.
I got a new Audi A6 with a great deal! Michelle Racine was very helpful. Highly recommend their service.
Guest R. Replied: Hello Giovanni,We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle Racine and our team . Your recommendations are truly a gift. Congratulations on your Audi A6! Best,Heather LewisClient Care Manager
Yelp Review
- February 21, 2019
Left by Ernesto O.
Had an awesome experience with Jose Magana. Jose was very patient and knowledgeable. Hands down the best customer service in town. I am happy that the service was completed with quality and efficiency. I am extremely satisfied.
Guest R. Replied: Hello Ernesto, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Jose and our service team. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- February 21, 2019
Left by W Y.
Nice experience and really good deal on the car. Nice area and clean. The car wash is nice and you don't wait around that long. Sales staff friendly. Would recommend.
Guest R. Replied: Hello,Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- February 19, 2019
Left by Raffi
Fletcher Jones Audi is truely an exceptional dealer. My salesperson Sasha was very patient with all my questions. He is very knowledgeable, smart, and pleasant to work with. He stayed late hours to help me learn about the car after my paperwork. The finance guy, Matt, was also very friendly. ...
Audi Fletcher Jones Replied: Hello Raffi, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 18, 2019
Left by Randyaj
Great fast easy experience. Michelle and Luis were exceptional in making this a truly easy and painless experience. I love my new A6. Thank you
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle, and Luis. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 18, 2019
Left by Audiy
Great. I had a key problem and it was fixed right away. Everyone there was friendly courteous and tried to hel- us right away Thank you
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Google Review
- February 17, 2019
Left by Doug Davidson
Response from the owner Replied: Hi Doug,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- February 17, 2019
Left by Sergio Pereira
Response from the owner Replied: Hello Sergio,Thank you for choosing Audi Fletcher Jones and for the 5 star rating!! Guest satisfaction is our greatest priority. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Eddie Kader
Armin was great as usual! Definitly the best person to go to. Especially for first time buyer! He helped me and my sister out with a brand new q5 and A3! I would recommend this dealership over all others and make sure to go see ARMIN!!
Response from the owner Replied: Hello Eddie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Sweenie Khachi
Wonderful service. Easy to work with. Very kind and understanding.
Response from the owner Replied: Hello Sweenie,Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had wonderful service with us! As always, please let us know if we can if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Chandler Thorn
This review is being written based on my experience with the sales team and service department while servicing my vehicle. 2 wonderful humans - Frank Camargo & Mike QuezadaMy sales experience:I've known Mike for years now after having an absolute wonderful first experience with him when they were...
Response from the owner Replied: Hello Chandler,Thank you for choosing Audi Fletcher Jones and for your 5 star review!! We appreciate you taking the time to share your valuable feedback on your recent visit with our Service and Sales Department. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time meeting with Frank Camargo and Mike Quezada. As always, please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- February 17, 2019
Left by Laura Keirstead
Sam was extremely helpful and made up for a bad first experience at this dealership. I appreciate that they worked hard to earn my service back. I look forward to this dealership relocating to a larger location, to suit their capacity issues, which will make the experience go from a 4 to 5 stars.
Response from the owner Replied: Hi Laura, It was a pleasure to speak with you and appreciate your insight. As I mentioned your satisfaction as a guest is Paramount to us and appreciate you allowing us the opportunity to provide you the world class service we are known for.You should be hearing from our team to get your returned visit scheduled and look forward to working with you and not only now, but many years to come.Have a wonderful holiday and best wishes in 2019!Kind regards,Kimberlee CamargoFletcher Jones Management West
Yelp Review
- February 16, 2019
Left by Victoria T.
In December, I leased my fourth Audi, my first from Audi Fletcher Jones. Armin Hedayat took excellent care of me during and after my leasing experience. Armin is professional, straightforward, personable, knowledgeable, and strives to achieve a high level of customer satisfaction. I was very pleased...
Guest R. Replied: Hello Victoria,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 15, 2019
Left by Art G.
Great service, got me in on time gave me a fun Q5 to drive and they fixed my visor under warranty Jose was great and easy to work with!I recommend them highly
Guest R. Replied: Hello Art, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- February 15, 2019
Left by Kate O.
I am writing this review because of the excellent service from Samantha Jordan. I came in for a recall and needed the service to be completed by a certain time frame. It was difficult to make the appointment due to my schedule and I was concerned I would have to come back if they could not complete...
Guest R. Replied: Hello Kate, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- February 13, 2019
Left by GWCpolo1
I called the service department at Audi Fletcher joins and was quickly to Samantha Jordan who would handle my service ticket. We set an appointment within a couple days and when I showed up was only there for 5-10min as check in was very quick as it was all done via ipad. She also provided the...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- February 13, 2019
Left by 90A4TTAvantA5Allroad
Entire service team professional and focused on customer experience. Frank was attentive and ensured that we were set with loaner before departure. Received confirming text at approximate completion time. Audi Fletcher Jones certainly has the process of service in order! Even more incredible since...
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Cars.com Review
- February 12, 2019
Left by Linda Peterson
A great experience overall. Michael was patient, knowledgeable and very professional.....I appreciate that the way he handled everything about the process and made it feel like he really wanted to sell me the car that would be perfect for me and what I wanted. I would reccomend him to a friend...
Audi Fletcher Jones Replied: Hello Linda, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- February 12, 2019
Left by Jeepbuyer
Great experience working with Diego and Chris the sales manager! Enjoyed this dealership and would highly recommend. Great customer service and easy to work with.
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego Meza. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 12, 2019
Left by Chandler T.
This review is being written based solely on my experience with the service department and servicing my vehicle. 2 words - Frank CamargoIf you are going to service your vehicle or even just have basic questions, get in touch with Frank. This guy is, by far, the best example of excellence in an auto...
Guest R. Replied: Hello Chandler,Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated and guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Frank and our team. As always, please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- February 11, 2019
Left by Lizziecar
Yesterday I brought my daughters new to her Audi A4 for Airbag recall replacement.. The car was completely checked over , I was sent pictures and explained about future service the car might need .. I truly appreciate this .. Thank You for taking the time
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Frank Camargo. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- February 11, 2019
Left by Eddie M.
BEST car buying experience I've had. Lana (my rep), was amazing! Client service was on point, nothing close to pushy, spent hours searching their lot and online for a very rare, packaging I wanted on my car. She even went to the back and fought for the deal I wanted with the final decision makers! Lol
Guest R. Replied: Hello Eddie,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Lana. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 11, 2019
Left by Pankti P.
I purchased my first car ever (!!!) at this dealership and it was an absolutely amazing experience. Makenna was the sweetest, and didn't make me think twice. I've wanted the Q3 for a while, and she was able to make it happen exactly how I envisioned. Thank you for the wonderful customer service, you...
Guest R. Replied: Hello Pankti,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 10, 2019
Left by Jesse C.
Just purchased my 2019 Audi S5 Prestige from here. Sent out an email asking for a quote on this specific vehicle & Sohila responded right away. We went back & forth via email and Sohila was very helpful along each step. They even sent me the invoice vs MSRP price & asked me to send them an offer. I...
Guest R. Replied: Hello Jesse,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sohila. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 10, 2019
Left by Marco G.
I recently purchased an Audi A3 with the help of Makenna Zambrano. After doing extensive research and speaking with various car dealerships, I was really pleased with how easy Makenna and the rest of the Audi Fletcher staff made buying the car that I wanted. Makenna was and continues to be very...
Guest R. Replied: Hello Marco,Thank you for your recent visit with us! We strive for complete guest satisfaction as this is our greatest priority. I apologize that your visit was anything less than perfect. We truly value you as a guest and welcome your candid insight. Please call me at 949-718-6532.Warm regards,Audi Fletcher Jones Management
Yelp Review
- February 10, 2019
Left by S J.
This review is for LANA!!!!I came into FJ looking for a Q5 I had seen on ad. I had been looking at BMW's for over a month, largely because I had always owned a BMW in the past. This last purchase would have been my 3rd BMW. However, this time, my purchase experience was very different. Right here in...
Guest R. Replied: Hello S J,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Lana. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- February 09, 2019
Left by judyobutler
My overall experience was highly professional with Ryan and the team in the service dept. This is why I take my Q7 to them all the time. I would highly recommend getting your vehicles serviced at the Audi Service dept.
dromero4 Replied: Hi Judy, Your Satisfaction and loyalty is our number one priority and pleased to know of the great service Ryan and our service team provided you. Please know if I can be any assistance now or in the future, you are welcome to contact me directly at 949-718-6532. Thanks again for allowing us to earn your business. Kind regards, Kimberlee Camargo Fletcher Jones Management
DealerRater Review
- February 08, 2019
Left by OQP
Everything was smooth from the test drive of the vehicle, to the financing. No games. I'm very happy with the purchase and the web.
Audi Fletcher Jones Replied: Hi, Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns. My direct line is 949-718-6532. Most Sincerely, Kimberlee Camargo
Yelp Review
- February 08, 2019
Left by Paula B.
Writing this review for a star- Lana Petrova at this Audi! I was a Tesla S lover until I got an Audi A5 cabriolet. Can't wait until the e-tron GT comes out in 2 years. I got to see the unveiling of the e-tron today. It's impressive however I want another sports car. Whatever comes out in Audi world,...
Yelp Review
- February 08, 2019
Left by Erica A.
I leased an Audi Q3 recently and could not be happier. Makenna was extremely helpful, fun to work with and offered a no-pressure experience. She worked with my husband and me to find the perfect vehicle and price. I'm so glad I made the switch from BMW to Audi! Now I see Makenna regularly when I...
Guest R. Replied: Hello Erica,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by Yu X.
Really love my A-3 e-tron. I took this photo while my sales Sohila Elmansoury is delivering my vehicle to me home and I was following her , She's knowledgeable and very helpful. Fletcher Jones is the dealership to go when you need a new car. I've been a customer of fletcher Jones for years as our...
Guest R. Replied: Hello Yu,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sohila. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by Anita H.
World class service! I had the best experience I have ever had with this new Audi Fletcher Jones facility. Their service advisor kindly collected the car, kept us informed throughout the process. Henry was very patient with my numerous questions and helped me thru the services. I would highly...
Guest R. Replied: Hello Anita,Thank you for choosing Audi Fletcher Jones Service Department. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Henry. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by Michael A.
This review is from a new buyer perspective:I've been eyeing the RS5 since its re-release in the US in 2018 and as the end of my lease approach, I look around for a deal on the RS5 that I would be comfortable with. I found a few with the exact specs I was looking for on , my search set for a 500...
Guest R. Replied: Hello Michael,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sohila, Chris, and Melanie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by Earl O.
I had very good experience with Audi Fletcher Jones and would recommend the sales and finance team. Eventhough I bought a preowned Porsche, my agent, Sohila made sure she did her reasearch and was well prepared to go through details about my Porsche. This constitutes true professionalism and...
Yelp Review
- February 08, 2019
Left by Katie B.
I was desparate to get out of the car I was currently driving and wanted a quick but fair deal. I walked into Audi FJ and was greeted by Makenna who is beyond sweet and friendly. She asked what I was looking for and immediately took me to look at the Q5s that they had on the lot. She asked me what I...
Guest R. Replied: Hello Katie,We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna. Please let us know if we can be of any further assistance to you now or in the future. Your recommendations are truly a gift. Congratulations on your Audi Q5!! Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by amanda b.
Bought my first Audi on January 5...and am so happy I did! Love my new etron and the service I received from Makenna was top-notch! The whole process was simple, and above all, efficient! Makenna and the finance team were quick to my needs and got me out on the road in no time. Bonus: I had a flight...
Yelp Review
- February 08, 2019
Left by Jodi L.
I worked with Makenna when I purchased my 2018 Q5. She was a pleasure to work with. She was friendly, knowledgeable and stayed late to make sure we got well taken care of. Every time we come back to the dealership, she's always there with her big smile. Thank you Makenna
Guest R. Replied: Hello Jodi,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 08, 2019
Left by Marii K.
I went in a few days ago and spoke with service advisor Frank Camargo due to a defect in the brakes, they kept having a very high squeaking pitch that would not go away at all. I was informed that were past our 12 month/12000 warranty for defects and unfortunately there is not much they can do....
Guest R. Replied: Hello Marii, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- February 07, 2019
Left by Shal H.
If you want an Audi, call Armin! After car shopping for over a month, visiting 6+ dealerships, and getting less than stellar customer service elsewhere, I was expecting more of the same. Instead, we got Armin Hedayat. He is awesome. Very personable, efficient, knowledgeable, and zero BS. He...
Guest R. Replied: Hello Shal,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- February 05, 2019
Left by Bardia A.
Was currently and audi driver and my lease was coming up next month, came in to see what my options where and Michael and Armin helped me find a brand new A4 with the exact options I needed. Would recommend this dealership to anyone looking for an Audi they have the best service with a wide range of...
Guest R. Replied: Hello Bardia, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Cars.com Review
- February 03, 2019
Left by Audifan
Just purchased a new S5. My sales associate Diego was great. he covered all options, was knowledgeable about the vehicle and options, had great enthusiasm towards the vehicle during the sales process and made it easy to communicate via text. He worked to put me in the vehicle I wanted.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- February 01, 2019
Left by Gabriela B.
This is my first buying a car. Diego made the process as pleasant as can be. He was customer oriented and courteous and was considerate of my time. He continues to be very helpful even after purchasing the car. I feel I can easily reach out to him when I have questions about the car or if I need a...
Guest R. Replied: Hello Gabriela, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Cars.com Review
- January 31, 2019
Left by Phil Neustadt
I just purchased a Q8. I can't imagine having a better more positive car buying experience than the one I had at Fletcher Jones Audi. In particular, I'd like give special recognition to Taylor Bradford and Sasha Poleshuk. Both of these gentlemen were most patient and accommodating as I struggled...
Audi Fletcher Jones Replied: Hello Phil, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor, and Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- January 31, 2019
Left by Donna D.
Excellent service! Jose is great at getting you in and out while checking in for Service and at check out. He exemplifies outstanding customer service skills. Frank and Henry in Service were kind and friendly as well. Definitely recommend the great team at the Service office. Ohhh happy day!
Guest R. Replied: Hello Donna,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jose. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- January 30, 2019
Left by James W.
Brought my car in for service here an Had the pleasure of working with Service Advisor Henry Chang. Henry was very attentive to my needs and provided first class service. This dealership is small and very busy but I would gladly go out of the way to bring my car here because Henry is prompt,...
Guest R. Replied: Hello James, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- January 29, 2019
Left by Winelover
Smooth and easy transaction from start to finish. Don provided outstanding service. Was in and out within an hour and half. Absolutely love my A6
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- January 28, 2019
Left by mhg811
Michelle was easy to deal with friendly, and worked with us to get the car and deal we were looking for. Very happy with our experience.
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- January 25, 2019
Left by Joe C.
FIRST CLASS OPERATION! After weeks of shopping and trying to decide whether or not to get into another Jeep lease, I was finally convinced by Taylor Bradford (GSM) & Brandon Roy (Salesat Audi FJ to give the new A4 Ultra a try. I'm a creature of habit and brand loyal so over the past 18 years, my...
Guest R. Replied: Hello Joe,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor, and Brandon. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- January 22, 2019
Left by AudiQ5Prestige
Ease of bringing the car in and out of service. I like the use of "Text" in communicating with my Service Advisor. I can immediately get a response.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- January 22, 2019
Left by md2018
Frank went above and beyond our expectations. He kept us updated and informed via text. We truly appreciate all his help. We will definitely be back!
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Frank. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- January 19, 2019
Left by L R.
5 stars, well deserved. We had a very pleasant experience at Audi Fletcher Jones today. Ask for Sasha (sales) and Matt (finance), they're the best. Highly recommended
Cars.com Review
- January 19, 2019
Left by klb
Exceptional service. Henry Chang helped me with my repair - very responsive, communicative - high recommend. My car was under warranty and they were able to get the entire repair covered.
Audi Fletcher Jones Replied: Hello Klb, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Henry. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- January 18, 2019
Left by Sklifa
Every person I spoke with was wonderful to work with! It was really easy to drop my car off in the morning and take the shuttle to work.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- January 17, 2019
Left by Sebmosh
Getting through the purchase was easy with the help of my salesman Armin. Finance department with Steve Milrot was painless and he got me out and in my new car before lunch time.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin, and Steve. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Google Review
- January 17, 2019
Left by Anthony Manzano
Response from the owner Replied: Hello Anthony,Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- January 17, 2019
Left by Mimi Casey Burns
Robin in the service department is GREAT!!
Response from the owner Replied: Hello Mimi, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- January 17, 2019
Left by Joe Stapleton
Response from the owner Replied: Hello Joe, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- January 17, 2019
Left by Anthony Nguyen
I recommend requesting Henry Chang to assist you with all your needs. Every time I have come to Fletcher Jones Audi in Costa Mesa, Henry has went above and beyond in helping me get what I need. Exceeded all my expectations and make me feel comfortable and informative with any repairs or recalls. I...
Response from the owner Replied: Hello Anthony. Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Henry. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- January 17, 2019
Left by Bob Clark
Everyone at Fletcher Jones made our car searching experience a positive one. Diego and Matt were fair and upfront which we really appreciated. we will definitely consider coming back in the future for our next car!
Response from the owner Replied: Hello Bob,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego, and Matt. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- January 17, 2019
Left by Google User
Thanks to David at the parts department! Called in for a parts question, and he was happy to help. Thank you!
Response from the owner Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- January 14, 2019
Left by gfflores
This dealership has great service, you are not attended by a single person but a team working together. They made sure someone was working on moving your paperwork as quick as possible.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- January 12, 2019
Left by Acolonna
I went to purchase a certified preowned Audi and had the smoothest experience I could ask for at the dealership. Everyone who was involved was extremely helpful and personal. An overall great experience and I will buy my car from them in the future.
Audi Fletcher Jones Replied: Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager
NANCY gives 4.0 star review at Audi Fletcher Jones
- January 11, 2019
Left by Nancy V.
When I made the appointment for service I included detailing the car.Due to a backup in the detailing dept my car did not get detailed. Ryan did a good job
Cars.com Review
- January 11, 2019
Left by Samantha Jordan
Had to get my car repaired because of something I ran over on the freeway. From the moment I was towed up Samantha Jordan was amazing. She got me a loner, worked with insurance adjuster and always kept me informed on progress. Best experience I’ve ever had at a dealership.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Samantha Jordan. We are happy that you had the best experience at our dealership! Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- January 10, 2019
Left by Natalie P.
We worked with Henry Chang as or our service manager while traveling through CA - we had car issues while on vacation and he did everything he could to get our Q5 fixed so we could make it back home on time. Thank you so much Henry- you helped reduce our stress and enjoy our time in Newport Beach! 5...
DealerRater Review
- January 09, 2019
Left by Ben L
Michelle was awesome to work with! She was patients and stayed late to get the deal done. The car was immaculate and ready to go as soon as I walked in the dealership
dromero4 Replied: Hello Ben, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- January 08, 2019
Left by Megan J.
Our review is a bit overdue, but it hasn't slipped my attention that Ben at Audi FJ deserves the highest praise. We walked in a week before thanksgiving and Ben greeted us. He explained in detail the difference between the cars we were looking at (a Q5 Vs. Q7). We ended up test driving and loving...
Guest R. Replied: Hello Megan,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ben. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- January 07, 2019
Left by kkrieg
Don Lucarelli and Matt Starrett made my purchase smooth and painless. Everyone else I met in passing was very friendly as well. Would highly recommend this dealership for your Audi needs. Thank you
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don, and Matt. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Cars.com Review
- January 06, 2019
Left by Ismail Fruitwala
We greatly appreciate the sincere effort taken by our sales advisor Armin Hedayat in getting a car of our choice at the Fletcher Jones Dealership for Audi. He has a positive attitude and the will to do the job, he is definately an asset to the dealership. We wish him the best and he has a bright...
Audi Fletcher Jones Replied: Hello Ismail, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
PAUL gives 4.0 star review at Audi Fletcher Jones
- January 05, 2019
Left by Paul J.
IT TOOK TWO WEEKS TO FIX MY AUDI. I REALIZE IT WAS A HOLLIDAY TIME. BUT TWO WEEKS?
DealerRater Review
- January 05, 2019
Left by jringquist
We purchased a certified Q5 for our son from Henry Diaz. He was wonderful to deal with and answered all of our questions. The only recommendation we would make is how to spend up the process for purchasing. It took over 3 hours to process the paperwork even when paying cash. Everyone at the...
dromero4 Replied: Hello, Congratulations on the purchase of your sons new Audi!! We are thrilled to have you as part of our Fletcher Jones family and look forward to working your family for many years to come. Guests feedback is critical to our success as an organization and truly appreciate your insight with the timeliness of your transaction. We will surely coach and guide our team to better develop this process. If I can be any assistance now or in the future, please know I am available to assist throughout the owner ship of your Audi. Kind regards, Kimberlee Camargo Fletcher Jones Management
Google Review
- January 01, 2019
Left by Mimi Casey
Robin in the service department is GREAT!!
Response from the owner Replied: Hello Mimi, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- January 01, 2019
Left by Galina
Great service, friendly associates, convenient new location . Samantha was accommodating and friendly. Wash quality needs to improve. Windshield of my car after a wash had marks, car was vacuumed, but front seats mats were not. Fingerprints on dashboard. I understand its not professional car wash...
Audi Fletcher Jones Replied: Hello Galina, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- December 31, 2018
Left by beasyqq
It's great to have them as my sales advisors. They were very patient and tried hard to get my favorite car. Thanks for all their the efforts.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Mike, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- December 31, 2018
Left by Sally
From the very beginning when I spoke to John, I knew he was awesome. He made me feel very welcomed and was so accommodating. He also made sure I knew what my credit score was, which was nice because I have worked hard to get such high credit score.
Audi Fletcher Jones Replied: Hello Sally, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by John. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- December 30, 2018
Left by A3
Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued excellent service.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- December 30, 2018
Left by Kristen H.
This is my 2nd Audi I've obtained with Armin here, and to say that he is extremely helpful, a great communicator, and provides super service is an understatement! While I don't live near this dealership, the availability of cars here and working with Armin, is definitely worth the drive. If I could...
Guest R. Replied: Hello Kristin,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 28, 2018
Left by Leilani L.
Love my new car and had excellent service from Armin. He's a no-nonsense salesman who worked with us efficiently to reach the deal we wanted. Don't waste your time with other SoCal dealerships! Would absolutely recommend contacting him as soon as you're in the market for your new Audi. Great...
Guest R. Replied: Hello Leilani,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ari. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 28, 2018
Left by Kevin R.
I recently leased a Q5 and with my first yelp review felt inclined to mention this was the best auto sale experience I've had... ever. Sasha (my salesman) and Jimmy (general manager) left the typical sales jargon at the door and we were in business! Sasha was extremely knowledgeable about the car...
Guest R. Replied: Hello Kevin,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha, and Jimmy. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 27, 2018
Left by Thomas C.
We walked in on X'mas eve and was greeted by Michael Q. He was super friendly and offered to show us some vehicles. We were interested in the Q5 and knew some of the colors/options we were interested in so we went over to his desk to look at their inventory. He was very non-pushy and we just talked...
Guest R. Replied: Hello Thomas,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Lana, Michael, and Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 27, 2018
Left by thao n.
Ryan has always helped me out when I am having car trouble. I've been here about 3 times because of my window issues & Ryan has been very attentive . It is a little irritating to come back for the same thing but the staff at fletcher jones made it easier for me . Thank you Fletcher Jones !
Guest R. Replied: Hello Thao, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ryan. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- December 26, 2018
Left by Yo0862
Lana was very responsive, and sensitive to time demands. Process was very smooth. Made it very easy on me, and was done within a day.
Audi Fletcher Jones Replied: Hello, The value of our guests time is important to us and please to know of Lana's responsiveness to time you had available to address your service needs. Guest loyalty and confidence in our service is important & look forward to having your work with us for may years to come. If I can ever be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West
DealerRater Review
- December 24, 2018
Left by clark, anita
My Service representative, Henry Chang, was very helpful, knowledgeable, personable, and great to work with. He kept me updated on length of my visit, and helped get my service work completed as soon as possible.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Henry. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- December 24, 2018
Left by Ray S.
Always really great service. Proud owner of a Q5 Audi and proud to have this local Audi dealer for service and advice. Kind, courteous, attentive, respectful of YOUR time. The place feels like a constant high 5 for being an Audi owner lol.
Guest R. Replied: Hello Ray, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- December 23, 2018
Left by Ramona P.
I was in the market for a new Audi A4 when I got in touch with Armin. He thoroughly reviewed all my options with me & answered all my inquiries. We came to agreements on an extremely aggressive deal all with the help of his manager, Taylor. I cannot stress enough how patient, professional, &...
Guest R. Replied: Hello Ramona,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 22, 2018
Left by Bardia A.
Was currently and audi driver and my lease was coming up next month, came in to see what my options where and Armin helped me find a brand new A4 with the exact options I needed. Would recommend this dealership to anyone looking for an Audi they have the best service with a wide range of cars to...
Guest R. Replied: Hello Bardia, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- December 22, 2018
Left by Jrp181
Painless from start to finish. Michael and his team were straight-up professionals and very easy to work with. Could not have been more pleased with the experience.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Michael. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- December 21, 2018
Left by Jacqui1415
Samantha Jordan in the Service Department was amazing to work with! Very communicative. Kept me posted on what was happening with my car on a daily basis. She went above and beyond and I greatly appreciated her willingness to help.
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- December 20, 2018
Left by John L.
I got my Q5 from Taylor and his team (Brandon and Emily) last Saturday. I switched over to Audi from Mercedes (where I had my leases over 10 years). His team was very professional as well as friendly and the time there for my negotiation was smooth. I initially got the lowest price from a broker but...
Guest R. Replied: Hello John,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor, Brandon, and Emily. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- December 17, 2018
Left by audifamily
We enjoyed working with Brandon and he was patient, helpful, and professional. I would work with him again when buying my next car. I highly recommend this dealership to anyone who is interested in purchasing a Audi.
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Brandon. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Google Review
- December 17, 2018
Left by Christopher Peterson
Response from the owner Replied: Hello Christopher, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- December 17, 2018
Left by Alisha Cornick
One the best experiences I have ever had a buying a car. Diego was so nice and let me look at all my options and colors. They have an amazing certified pre-owned inventory. No one was pushy and they really make sure you get what you want. Given all the stress this normally comes with, I was...
Response from the owner Replied: Hello Alisha, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- December 17, 2018
Left by Nick Kaminsky
We had a very good experience leasing our new Audi here.Negotiating process was reasonable and we got the price we were happy with.Dealership even transferred the car with options we wanted from another dealer at no extra cost. Our sales person was Makenna. She was very knowledgeable and addressed...
Response from the owner Replied: Hello Nick,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- December 17, 2018
Left by BMCK
One of the better experiences I have had in life buying a car. They are amazing and truly give you the best value in the industry. Jimmy and Mike are great guys and help a tremendous amount
Response from the owner Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jimmy, and Mike. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- December 16, 2018
Left by UmbertoC
When I buy a car I don't like to be hustled and I upsold by salespeople. None of this happened at Audi Fletcher Jones. Armin Hedayat was very cordial and professional. He worked with me to find the right Q7 and made the price negotiation painless. I'd recommend him and this dealership to anyone...
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- December 16, 2018
Left by Ellie A.
I had the pleasure of leasing a car from Fletcher Jones at Costa Mesa recently. I can't say enough good things about my experience. Prior to arriving there I had communicated with Armin and expressed to him what car I wanted, the length of my lease and the amount I wanted to deposit. When I arrived...
Guest R. Replied: Hello Ellie,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- December 15, 2018
Left by Umberto C.
Armin Hedayat did an awesome job finalizing the deal on my Q7. He had told me over the phone that he would take care of me and he met my expectations. He was professional, quick, and never tried to upsell me. I highly recommend Fletcher Jones...don't hesitate to call Armin if you consider buying an...
DealerRater Review
- December 14, 2018
Left by Anonymous
I enjoyed working with Diego and he was helpful and professional. I would work with him again based on my experience with him this time
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. It is great to hear that Diego continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager
DealerRater Review
- December 14, 2018
Left by lavi1234
Very nice and easy to locate facility, office area was very inviting and open. Breanna did a great job helping me with my Audi experience.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Nathan gives 4.5 star review at Audi Fletcher Jones
- December 13, 2018
Left by Nathan A.
When I got into my car the windows were very dirty as if they wiped them with a dirty rag I could barely see out of them
Yelp Review
- December 12, 2018
Left by Matthew T.
Great place to work or buy/service a vehicle. FletcherJones is a great company in the automotive world.
Guest R. Replied: Hello Matthew, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- December 10, 2018
Left by A7 daytona
Excellent. Very informative. The team was very accommodating and answered all our questions. Went out of their way to make sure we had the options we requested.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- December 10, 2018
Left by Nadiahasan
Sales rep Michael Quezada did a great job in addressing our needs. He was patient in explaining the features in details and was excellent with the follow up.
Audi Fletcher Jones Replied: Hello Nadia, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- December 08, 2018
Left by bruce z.
Wow, what a great car leasing experience we just had with Armin and team at FJ Audi of Newport Beach. He worked really hard to earn our business on a new Q5, and we are getting ready to drive home in our new new ride. Really appreciate that Audi takes care of loyal customers - we got a nice reward...
Guest R. Replied: Hello Bruce,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- December 07, 2018
Left by Cush king
Sasha and Fletcher Jones truly exceeded my expectations. Sasha was everything a great salesperson should want to be. I highly recommend my salesmen and Fletcher Jones great service. Love my new QS5! Thanks Cush King
dromero4 Replied: Hello Cush, Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
NORMAN gives 4.0 star review at Audi Fletcher Jones
- December 04, 2018
Left by Norman K.
DealerRater Review
- December 04, 2018
Left by Audi
This was our best car buying experience. Helpful and knowledgeable stuff made the decision painless. Also, they were able to provide financing through our credit union, right there so we didn't have to go to credit union office. Very nice feature!
dromero4 Replied: Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- December 03, 2018
Left by Gigi K.
Wonderful experience at Audi Fletcher!We've been leasing cars for many years in both the luxury and non-luxury markets and it's safe to say that this was one of the most pleasant experiences. Makenna welcomed us immediately and was incredibly knowledgeable regarding the different specifics of each...
Guest R. Replied: Hello Gigi,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Makenna, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- November 28, 2018
Left by SANDHU
MIchael is excellent salesman very good knowledge of vehicle's features and good person But I think we paid too much down and still have a payment of five hundred per month
dromero4 Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
DealerRater Review
- November 27, 2018
Left by enotsj
My two sons and I were treated extremely professional and the experience/service was outstanding. If ever I need another car I will contact Michael first.
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- November 26, 2018
Left by Tri L.
Made an appointment to come in to check out an audi Q5. First impressions of this dealership from my Audi specialist Chris Hung was simply a pleasure. Chris was genuine and knowledgable-an extremely responsive to my needs. We were planning to get a car within the week, but after getting such bespoke...
Guest R. Replied: Hello Tri, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Chris. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- November 26, 2018
Left by Kylette J.
Let me start by saying I don't post reviews. I think it's a waste of time. But after my experience with this place, I just have to.I have never purchased a car through a dealership before. Only through private parties. When I walked in I was EXTREMELY intimidated and nervous. A couple of sales guys...
Guest R. Replied: Hello Kylette,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Lana. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- November 25, 2018
Left by Christopher P.
This was the best car buying experience I've ever had. Thank you to Henry Diaz and the team for making the entire process so transparent and straightforward! The finance and lease process isn't so mysterious when you have good people explaining things to you and letting the customer decide what to...
Guest R. Replied: Hello Christopher,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Henry. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Omar gives 5.0 star review at Audi Fletcher Jones
- November 24, 2018
Left by Omar R.
It was good just not exceptional.
Greg gives 5.0 star review at Audi Fletcher Jones
- November 24, 2018
Left by Greg S.
$100 dollars for a taillight bulb is a bit much dont you think?
Yelp Review
- November 24, 2018
Left by Ed S.
If you're looking to purchase a new Audi vehicle I cannot recommend Audi Fletcher Jones highly enough. They were extremely professional, very friendly and offered the best price of the various dealers I went to. As an added bonus if you fly out of John Wayne Airport they offer a complimentary park...
Guest R. Replied: Hello Ed,We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and extraordinary time finding the perfect vehicle with the help of Emilie and Taylor. Your recommendations are truly a gift.Congratulations on your purchase!Best,Heather LewisClient Care Manger
DealerRater Review
- November 24, 2018
Left by 2013audiS8
I was in and out without any delays. Jose offered me a top-shelf loaner. Car delivered when promised. Thanks for all of your help Jose.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Jose continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager
DealerRater Review
- November 24, 2018
Left by E-TRON1
Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and concern in the issue I am experiencing. She took additional steps by asking and giving the technician to researched my car before providing me with the...
Audi Fletcher Jones Replied: Hello, I am happy to hear Samantha was able to turn your visit around and look forward to your return visit. Guest satisfaction is important to us and would welcome the opportunity to speak with you. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management
DealerRater Review
- November 24, 2018
Left by Ms
I called Ryan and left a message and he called me back within 20 minutes and set an appointment to repair my new tire that had picked up a screw.
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Ryan continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager
Yelp Review
- November 23, 2018
Left by Tyler E.
The entire Fletcher Jones Audi team is amazing!! We seriously got more than a Black Friday deal...we got a "50 shades of Black Friday" deal . Lana was our sales consultant and went above and beyond to help us find the perfect Q5 - we couldn't be happier!!! This is our 2nd purchase from FJ Audi in 6...
Guest R. Replied: Hello Tyler,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you received an exceptional experience and were treated by Lana and our entire team with the utmost care. Congratulations on your new Audi Q5!Best,Heather LewisClient Care Manager
DealerRater Review
- November 20, 2018
Left by BigQueso80
Fast Friendly service, no issues. Great to have a service center I can trust. Will definitely do service here in the future. Great group of advisers and technicians .
dromero4 Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
DealerRater Review
- November 19, 2018
Left by Sbendaw
Amazing experience with Henry and Matt in finance. My daughter loves her new Audi. Excellent service and very professional and most important, kept every promise. Would not buy an Audi anywhere else. Thank you Henry and Matt!
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Henry, and Matt. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager
Yelp Review
- November 19, 2018
Left by Peter T.
Had the best experience buying my AUDI Q3 Quattro from Breanna at Audi Fletcher Jones!
Guest R. Replied: Hello Peter,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Breanna. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- November 17, 2018
Left by Peter Y.
Armin Hedayat is one of the best car sales men I've worked with. He worked very well with what I wanted and was able to get me a great deal on a 2018 AUDI A4 .. he took my old A3 and gave me a better deal. He was able to negotiate a stellar deal with his manager for me. He's very personable and...
Guest R. Replied: Hello Peter, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Google Review
- November 17, 2018
Left by Christopher Meredith
Response from the owner Replied: Hello Christopher,Thank you for taking the time to leave us a 5 star review! Please let us know if we can be of any further assistance now or in the future.Best,Heather LewisClient Care Manager
Google Review
- November 17, 2018
Left by Dave Peterson
Response from the owner Replied: Hello Dave,Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Google Review
- November 17, 2018
Left by Kamryn Gordon
Response from the owner Replied: Hi Kamryn, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- November 17, 2018
Left by William Cheng
Armin helped me make the purchase of an R8 a easy process. Other dealers wanted to tack all sorts of extras on the model I wanted but they helped me make a very fair deal. Delivery was 45 min , in and out. Highly Recommended.
Response from the owner Replied: Hi William, thank you for the 5 star rating and great comment. Congratulations on your new R8 with the help of Armin! Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
DealerRater Review
- November 14, 2018
Left by CloAudi47
Thanks for being a great place to bring our cars for service. The service I get from everyone is always a 10. Thanks so much!
Audi Fletcher Jones Replied: Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- November 10, 2018
Left by Nikki W.
Audi Fletcher Jones made my first car lease in California a painless and fast process! My sales rep Emily was professional, very friendly and extremely helpful throughout the process. She helped educate me on everything I needed to know and made me comfortable from the start. When discussing...
Guest R. Replied: Hello Nikki,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Emily, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
DealerRater Review
- November 03, 2018
Left by Karen01
Sam was excellent, very helpful and kept me informed. I was feeling upset after my tire blew out on the freeway and she made me feel relaxed and able to take care of my needs.
dromero4 Replied: Hello Karen01, Thank you for choosing Audi Fletcher Jones! Your feedback is greatly appreciated. It is wonderful to hear that Samantha treated you and your vehicle with the greatest care. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- November 03, 2018
Left by Myan Y.
Alex Hoes is an amazing person to work with! He helped my husband and I find the perfect Audi, with superior service and professionalism. I truly valued his knowledge of Audi cars, and as an Audi owner, he was able to describe the features and benefits of Audi very clear. I would recommend Alex and...
Guest R. Replied: Hello Myan,We appreciate you taking the time to share your feedback with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you and your husband had an enjoyable time finding the perfect vehicle with the help of Alex H. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Cars.com Review
- October 31, 2018
Left by Lana
After shopping around for close to 1 year, Lana at Audi FJ was truly the reason why I made my purchase with this dealership. She was incredible and her approach was so comforting. She made the whole process seamless in what is typically a stressful transaction. She made me a lifetime FJ customer due...
Audi Fletcher Jones Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Lana. Your recommendations are truly a gift. Congratulations on your purchase! Best, Cyrus Palizban First Impressions Manager
DealerRater Review
- October 29, 2018
Left by Cindy
This dealership is Awesome!! They offer the very best Highline Car Buying Experience in all of Orange County. I highly recommend the Sales Manager Taylor Bradford and the Salesman Brandon Roy these guys are Very , Very professional and knowledgeable. I had the best Nordstrom Service Car buying...
Audi Fletcher Jones Replied: Hello Cindy, We appreciate you taking the time to share your valuable feedback with us. Guest satisfaction is our greatest priority. I'm pleased to hear that your experience with Taylor and Brandon was memorable and they provided you with world class service. Please let us know if we can be of any further assistance to you now or in the future. Welcome to the family, Cindy! Best, Heather Lewis Client Care Manager
Yelp Review
- October 26, 2018
Left by Joey L.
I got best deal from Sasha at this dealer! And would recommend it to anyone who wants to buy an Audi
Guest R. Replied: Hello Joey,Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience from Sasha and that he treated you with the utmost care.Congratulations on your new Audi!Best,Heather LewisClient Care Manager
DealerRater Review
- October 22, 2018
Left by ROLGAA@SBCGLOBAL.NET
I visited Audi Fletcher Jones to purchase a car, they treated my wife and I with respect and were very courteous, we had Avery good experience and would definitely recommend it to my friends and family
dromero4 Replied: Hi, thank you for choosing Audi Fletcher Jones! We are glad you had a wonderful experience finding the perfect vehicle for your family. Congratulations on your new Q5! Best, Heather Lewis Client Care Manager
Google Review
- October 17, 2018
Left by Olivia Arellano
Response from the owner Replied: Hi Olivia, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Dave Larson
Response from the owner Replied: Hi Dave, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Melissa Salas
I loved Audi Newport so when they changed over to Audi Fletcher Jones, I wasn't sure how my experience would be after the new ownership. I must say, my service managers Jose and Ryan are still there (amazing) under their leadership of Dan (he's awesome) and then when it was time to consider a new...
Response from the owner Replied: Hi Melissa, Thank you for leaving your feedback with us! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference and we truly appreciate your business!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Kavita Hara
I love the fact that customer service is very important at your location. It was much faster than I would have expected.
Response from the owner Replied: Hi Kavita, thank you for the 5 star rating and raving comment! Guest satisfaction is our biggest priority.Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by James Wright
The wife and I made an apt with Brandon Roy (Sr. Salesman) yesterday to look at new Audiis. Brandon was a true professional and made the experince as easy as possible. Brandon was super knowledgeable and was beyond prepared. We walked in wanting to see the RS5, the S5 Coupe and the new S5 Sportback....
Response from the owner Replied: Hi James, thank you for choosing Audi Fletcher Jones! We are glad we were able to assist on helping you find the perfect vehicle. Guest satisfaction is our biggest priority. Congratulations on your new S5!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Cade Barkema
Tried to buy a car here. Due to certain circumstances it did not end up happening; however, Brandon and his team provided excellent customer service and I was very satisfied with the help I received.
Response from the owner Replied: Hi Cade,We truly appreciate the opportunity to work with you hope that when time permits; can assist you in finding the vehicle of your dreams. Thank you for the kind words regarding Brandon and our team!Best wishes,Kimberlee CamargoFletcher Jones Management Group
Google Review
- October 17, 2018
Left by Alexandra bickell
Jose was such a great help! Super customer service!
Response from the owner Replied: Hi Alexandra, thank you for taking the time to share your 5 star rating and great comment! Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Ali Kohzad
Jose was exceptional again! I would only bring my car to him!
Response from the owner Replied: Hi Ali, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Steve Murdoch
Response from the owner Replied: Hi Steve, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Annie Coates
Response from the owner Replied: Hi, thank you for taking the time to share your valuable review with us!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Maury Freidson
Response from the owner Replied: Hi Maury, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Martin Lidington
Response from the owner Replied: Hi Martin, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Jessica Brennan
Response from the owner Replied: Hi Jessica, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by anthony piazza
Response from the owner Replied: Hi Anthony, thank you for the 5 star rating!Best,Heather LewisClient Care Manager
Google Review
- October 17, 2018
Left by Dick Moran
Everything was easy. Ryan Rabusch is an extraordinarily friendly and competent service writer. I never thought I'd say this but the whole experience was a genuine pleasure.Everything was done right the first time and i was treated with respect by everyone I came in contact with.
Response from the owner Replied: Hi Dick, thank you for choosing Audi Fletcher Jones! We are delighted to hear that you received an exceptional experience and were treated with the utmost care with the help of Ryan. Please let us know if we can be of any further assistance to you now or in the future!Best,Heather LewisClient Care Manager
Yelp Review
- October 16, 2018
Left by Al S.
A good buy for a good cause, Audi Fletcher Jones donates to Susan G. Komen breast cancer Foundation for every car they sell for a limited time. Thank you Diego and Matt for great service. Time to do some serious driving......
Guest R. Replied: Hi Al, we appreciate you taking the time to share your review on your recent visit with us! That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Diego and Matt. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- October 14, 2018
Left by KJ W.
Made an appointment with Brandon Roy (Sr. Salesman) yesterday to look at new Audis. Brandon was a true professional and made the experince as easy as possible. Brandon was super knowledgeable and was beyond prepared. We walked in wanting to see the RS5, the S5 coupe and the new S5 Sportback. The...
Guest R. Replied: Hi KJ, thank you for taking the time to share your valuable review with us! We are excited to hear that you received an exceptional experience and were treated with the utmost care with the help of Brandon. Congratulations on your new S5!Best,Heather LewisClient Care Manager
Yelp Review
- October 14, 2018
Left by Courtney F.
Armin helped me find my perfect car today! The transaction was quick and he was very knowledgeable when it came to any questions that I had. I would definitely recommend Armin to any ofmy friends or family.
Guest R. Replied: Hi Courtney, thank you for the 5 star rating! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase!Best,Heather LewisClient Care Manager
DealerRater Review
- October 10, 2018
Left by rshagat@aol.com
Great job by all. No issues and would come back anytime. Love the new car. No need to say anything else and I very happy.
DealerRater Review
- October 10, 2018
Left by rshagat
Great job by all. No issues and would come back anytime. Love the new car. No need to say anything else and I very happy.
dromero4 Replied: Hi, thank you for taking the time to share your valuable review with us! Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager
Yelp Review
- October 05, 2018
Left by Melissa S.
I loved Audi Newport so when they changed over to Audi Fletcher Jones, I wasn't sure how my experience would be after the new ownership. I must say, my service managers Jose and Ryan are still there (amazing) under their leadership of Dan (he's awesome) and then when it was time to consider a new...
DealerRater Review
- September 25, 2018
Left by Christine1965
I've had the pleasure of having Ryan in service and Sasha in sales for the past 3 years. In fact, they are the reason I came to Fletcher Jones. I actually met them at the other Audi dealership and followed them to FJ. Can't say enough positive things about my experience purchasing multiple cars...
dromero4 Replied: Hi Christine, thank you for choosing Audi Fletcher Jones! Your feedback is greatly appreciated. Our team of associates are excited to hear that you are assisted promptly and provided with outstanding service throughout your visits with Ryan and Sasha. Your recommendations are truly a gift! Best, Heather Lewis Client Care Manager
Yelp Review
- September 25, 2018
Left by Tameer O.
If I could give 10 stars, I would! The Sales Manager, Taylor Bradford, is a man of his word. Having dealt with other car salesmen/women in the past who have manipulated their words (intentionally mixed up drive-off/OTD terminology with down payment, etc) or excluded variable costs until later stages...
Guest R. Replied: Hi Tameer, thank you for choosing Audi Fletcher Jones! We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Taylor and Armin. Your recommendations are truly a gift congratulations on your purchase! Best,Heather LewisClient Care Manager
Yelp Review
- September 25, 2018
Left by Aaron P.
I highly recommend this dealership and specially the sales specialist ARMIN! He was very professional, answered all my questions, and wasnt the typical sleazy salesman that I dread every time i go into a dealership. He was able to get me an awesome car with the payments that i was comfortable with....
Guest R. Replied: Hi Aaron, thank you for taking the time to share your valuable feedback with us! We are delighted to hear that you received an exceptional experience and were treated with the utmost care by Armin. Please let us know if we can be of any further assistance to you now or in the future and congratulations on your new Audi!Best,Heather LewisClient Care Manager
Frank gives 4.0 star review at Audi Fletcher Jones
- September 25, 2018
Left by Frank K.
The paperwork was not ready when I came to pickup the car. The service advisor advised that the technician forgot to close out the ticket. The service advisor advised that they will send me or email me the paperwork on Monday and it still has not been done.
Yelp Review
- September 20, 2018
Left by David P.
Wonderful experience with Audi Fletcher Jones. Sahara was responsive and professional throughout making the service stop quick, easy, and efficient. I even got an A5 as a replacement vehicle while they worked on my car!
Guest R. Replied: Hi David, thank you for choosing Audi Fletcher Jones! Your feedback is greatly appreciated. We are excited to hear that you were assisted promptly and with ease throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future!Best,Heather LewisClient Care Manager
Yelp Review
- September 20, 2018
Left by Taylor L.
I recently bought my very first Audi here. I had exceptional customer service and the sales manager was very helpful in accommodating my needs. I highly recommend checking out Audi Fletcher Jones if you are looking for Audi dealerships in the Southern CA area!
Guest R. Replied: Thank you for choosing Audi Fletcher Jones! It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Best,Heather LewisClient Care Manager
DealerRater Review
- September 19, 2018
Left by VictoriaK
Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with my car for a better service diagnosis.
Audi Fletcher Jones Replied: Hi Victoria, we are glad to hear Jose was able to assist you with ease. Thank you for taking the time to share your valuable review with us! Best, Heather Lewis Client Care Manager
DealerRater Review
- September 19, 2018
Left by Leslie M
This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything that was going to be performed and a great deal on future services. No pressure, no surprises and they completed everything including a recall I had...
dromero4 Replied: Hi Leslie, thank you for choosing Audi Fletcher Jones! Your feedback is greatly appreciated. We are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Jose and the rest of our team. Please let us know if we can be of any further assistance to you now or in the future! Best, Heather Lewis Client Care Manager
Yelp Review
- September 17, 2018
Left by Laurie B.
I was expecting to spend the entire weekend looking for a new car, but Armin was so helpful, responsive, and attentive, that we were able to reach a deal by the end of the day. Armin helped me find the exact car that I wanted and made sure the entire process ran efficiently and smoothly. I happily...
Guest R. Replied: Hello Laurie,We appreciate you for taking the time to leave us a 5-Star review! It is great to hear that Armin exceeded the level of your expectations by providing you with a great experience. Congratulations on your new vehicle! We look forward to serving you again in the near future. Please let us know if there is anything we can do to further assist you. Best,Heather Lewis Client Care Manager
Google Review
- September 17, 2018
Left by Henry Obialisi
Response from the owner Replied: Thank you for your 5-star review Henry! - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by Lisa Martin
Response from the owner Replied: Thank you for your 5-star review Lisa! We are pleased to hear your experience was nothing short of exceptional. - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by James Fan
Response from the owner Replied: Hi James, Thank you for sharing your feedback with us! I am happy to hear your experience was worth a 5-star rating. We look forward to working with you again soon!Best,Heather LewisClient Care Manager
Google Review
- September 17, 2018
Left by Lindsey Seibert
Chris at Audi is amazing! He was very patient with all of my questions, delay of getting into a new car, all while being professional. I highly recommend him as well as the location's perks like a free shuttle to SNA. Thanks Chris!!!
Response from the owner Replied: Hi Lindsey, Thank you for taking the time to provide us with your positive feedback on Chris and the team. Please let us know if we can assist you further. We are always happy to help! - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by Mark Bandawat
Response from the owner Replied: Hi Mark, Thank you for leaving us a great 5 star rating. We strive to provide a world class guest experience each and every visit to our dealership. I am very pleased to see we are delivering!Best,Heather LewisClient Care Manager
Google Review
- September 17, 2018
Left by Michelle Walcott
Response from the owner Replied: Hi Michelle, Thank you for your stellar 5-star review! - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by mike cortez
Response from the owner Replied: Thank you for your 5-star review Mike! - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by Jamey Cohen
Response from the owner Replied: Thank you for your positive rating! - Heather Lewis, Client Care Manager
Google Review
- September 17, 2018
Left by Danielle Vitorla
Our experience at Audi Fletcher Jones was truly amazing! Diego was a wealth of knowledge and provided us an incredible customer service experience. We are so incredibly happy with our new Audi and so thankful Diego made the entire process seamless!
Response from the owner Replied: Hi Danielle - Congratulations on your new Audi! Thank you for taking the time to provide us with your positive feedback on Diego and the team. Please let us know if we can assist you further. - Heather Lewis, Client Care Manager
STACEY gives 5.0 star review at Audi Fletcher Jones
- September 12, 2018
Left by Stacey G.
Yelp Review
- September 09, 2018
Left by Akam D.
I went into Audi Fletcher Jones today and had probably the easiest car buying experience. Armin was extremely accommodating and he helped me out every step of the way, getting me in and out fairly quickly (compared to hours of negotiating back and forth) with an even better price than what I had in...
Guest R. Replied: Hello Akam,Thank you for taking the time to share your feedback with us! It is a pleasure to hear Armin gave you a world class experience during your recent visit with us. We strive for the best and congrats again on your new Audi! Best,Heather LewisClient Care Manage
DealerRater Review
- September 05, 2018
Left by jessicaloggins
Alex was a super helpful and friendly sales associate. Matt and michelle helped me in finance. Matt was training Michelle and they were both super friendly and helpful in explaining all the documents
Audi Fletcher Jones Replied: Hi jessicaloggins, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process enjoyable. We truly appreciate your business and look forward to working with you for years to come! Enjoy the road ahead.
DealerRater Review
- September 04, 2018
Left by tcszik32
Your team gets the job done and helps get our cars back to us as fast as possible. They get straight to the point and take care of business.
Audi Fletcher Jones Replied: Hi tcszik32, Thank you for sharing your stellar feedback with us! I am pleased to see our service team was able to earn your 5 star rating. We truly appreciate your recommendations!
DealerRater Review
- September 04, 2018
Left by JF
They had the car we wanted. Put together price with options that matched what we researched was fair. It was done. No back and forth but also recieved insightul truthful help on our situation and whether to buy or lease. The advice was truly appreciated! Thank you
Audi Fletcher Jones Replied: Hi JF, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating and provided you the Fletcher Jones Difference. We truly appreciate your business and look forward to working with you again soon.
Yelp Review
- September 04, 2018
Left by Jill B.
So excited to have Fletcher Jones down in Orange County for Audi! My experience with renewing my lease was stellar! Great customer service, positive attitudes and I felt they truly cared for my needs. Alex and Taylor were a pleasure to work with and I am thrilled to be a part of the FJ family!
Guest R. Replied: Hello Jill,Thank you for taking the time to leave us your feedback! We are excited to hear about your experience with Alex and Taylor. We strive to always provide the Fletcher Jones Difference so it's nice to see we are delivering. Please let us know if we can assist you further and we look forward to working with you again soon!Kind regards,Heather LewisClient Care Manager
DealerRater Review
- September 03, 2018
Left by MarianaD
The Audi Team went out of their way to help me with my new car purchase. Every individual I dealt with was professional, courteous and very knowledgeable. Thank you Jimmy, Taylor, Matt, Michelle and Alex?? I have dealt with their service department (Jose M) in the past and they are also...
Audi Fletcher Jones Replied: Hi MarianaD, Thank you for sharing your stellar feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process enjoyable. We truly appreciate your recommendations and congrats again on your brand new Audi Q5!
DealerRater Review
- September 03, 2018
Left by Necessary
The Customer Service Representative who handled my car wash service was friendly and personable. Jalal took the time to re- review the features in my vehicle
Audi Fletcher Jones Replied: Hi Necessary, Thank you for sharing your stellar feedback with us! I am pleased to see our team was able to earn your 5 star rating. We hope to work with you again very soon!
DealerRater Review
- September 02, 2018
Left by Jft138
What more could you ask for? FJ's sales staff was friendly, their focus was that my needs were being taken care of, upfront. They were honest during the transaction. Buying a car can be stressful, but not at FJ. They were straightforward, no need to spend hours or days working on a deal. ...
Audi Fletcher Jones Replied: Hi Jft138, Thank you for sharing your stellar feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process quick and easy. We hope to work with you again soon and congrats on your new Audi!
Yelp Review
- September 01, 2018
Left by Humberto C.
Shopping for a car is never easy and sometimes the task seems daunting specially during Memorial weekend. We spent a few hours shopping around and what a waste of time until we made our way to Audi Fletcher Jones. Alex H. walked us around to look through a few cars and was very knowledgeable.TL;DR...
Guest R. Replied: Hello Humberto,Thank you for taking the time to share your stellar feedback! Guest satisfaction is our greatest priority, so it is a pleasure to hear that our team gave you a world class experience during your recent visit with us. Congratulations again on your new Audi and thank you for your kind recommendations!Best,Heather LewisClient Care Manage
DealerRater Review
- September 01, 2018
Left by TKPham
I was taken by the hand through the process of my leasing with kind care yet with courteous, friendly, and much professionalism. Michelle Racine has given me so much attentention into details and advises to ensure that I would be happy with the lease of my 2018 Q3 Quattro Premium Plus. I recommend...
Audi Fletcher Jones Replied: Hi TKPham, Thank you for sharing your feedback with us! I am pleased to see Michelle was able to earn your 5 star rating and made the whole process quick, easy and enjoyable. We hope to work with you again soon and congrats on your new Audi Q3!
DealerRater Review
- September 01, 2018
Left by RR
Purchased new car, Michelle was very informed and low pressure. Matt in finance was efficient and although tried to sell some add-ons, was not pushy. Overall a good experience. .
Audi Fletcher Jones Replied: Hi RR, Thank you for sharing your feedback with us! I am pleased to see Michelle and Matt were able to earn your prefect 5 star rating and made the whole process quick and easy. Congrats on your new vehicle and enjoy the road ahead!
DealerRater Review
- September 01, 2018
Left by 1 Okoye8
I needed to replace the front windshield on my 2013 A8. I was able to get a quote and they turned it around in a day
Audi Fletcher Jones Replied: Hi 1 Okoye8, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process quick and easy. We hope to work with you again soon!
DealerRater Review
- August 31, 2018
Left by Suzanne660
My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought the car in to be serviced because the service light kept going on. When I picked the car up, he said the mechanic mentioned the car didnt need an oil...
DealerRater Review
- August 31, 2018
Left by The Conrads
our first time dealing with Fletcher Jones. first visit we discussed the car we were looking at and did not want to spend the entire day at the dealership. Jalal was great. when we came back for the final decisions we were in and out in three hours with a new q5.
Audi Fletcher Jones Replied: Hello, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process quick and easy. Congratulations on your new Audi Q5 and we hope to work with you again for years to come!
DealerRater Review
- August 30, 2018
Left by dhallstrom
I truly enjoyed buying a car from Audi Fletcher Jones. The guys made the process so easy and pleasant., Michael and I were able to cut through the typical back and forth and immediately settle on a fair price for both of us.
Audi Fletcher Jones Replied: Hi dhallstrom, Congrats on your new Audi and thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating. We hope to work with you again soon!
DealerRater Review
- August 30, 2018
Left by Jay
Alex was very familiar with the car. Taylor guided me to the individuals with ease and Stephen got me in and out quickly with all the options.
Audi Fletcher Jones Replied: Hello Jay, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your stellar 5 star rating. We hope to work with you again soon!
DealerRater Review
- August 30, 2018
Left by jim@lawsonmarketing.com
Diego was patient and kind. Mike quick and easy Taylor responsive and gentle at the same time. This transaction took a while but we were not in a hurry.
Audi Fletcher Jones Replied: Hello, Thank you for sharing your feedback with us! I am pleased to see our team was able to earn your 5 star rating and made the whole process quick and easy. We hope to work with you again soon!
Jeff gives 4.0 star review at Audi Fletcher Jones
- August 30, 2018
Left by Jeff B.
On Tuesday, I called after the service coordinators had left (around 5:15) to check on the status of my car. I was told I would receive a call back. I had not received a call back by about 5:30, so I called again. I was on hold for about 15-18 minutes before the woman helping me was able to track...
DealerRater Review
- August 29, 2018
Left by jimcnb
Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and correctly.
Audi Fletcher Jones Replied: Hi jimcnb, Thank you for sharing your feedback with us! I am pleased to see Ryan was able to earn your 5 star rating. We hope to see you again soon!
DealerRater Review
- August 29, 2018
Left by audidriver
We had a great experience working with Sasha Poleshuk at the new Fletcher Jones Audi dealership. He was very knowledgeable, professional and we are very happy with our new car.
Audi Fletcher Jones Replied: Hi audidriver, Thank you for sharing your feedback with us! I am pleased to see Sasha was able to earn your 5 star rating. We hope to see you again soon!
DealerRater Review
- August 24, 2018
Left by Kood Garma
Routine maintenance service appointment went very smoothly. Very grateful for their thoroughness. Kudos to Jose and the service team for their exceptional customer service. Thx!
dromero4 Replied: Hi Kood Garma, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference whether you are here for something new or simply service. Hope to see you again soon!
Yelp Review
- August 23, 2018
Left by Jonathan J.
Ryan my, my service contact there is the best. He is patient and always listens to what I have to say. He doesn't assume I am an idiot about cars, which I am, but takes my questions and issues seriously. The work is quality and I look forward to them finishing their move and remodel. My service team...
Guest R. Replied: Hello Jonathan,Thank you for taking the time to leave feedback about your recent service visit with us. We are delighted to hear that Ryan gave you a world class experience and are happy to have you as part of the Audi Fletcher Jones family. We look forward to working with you again soon!Kind regards,Heather LewisClient Care Manager
Yelp Review
- August 23, 2018
Left by Sarah G.
I had the best experience at Audi Fletcher Jones, getting my brand new White 2018 Q5. Working with Taylor, Chris and Michael made the process so easy!!! I highly recommend going to Audi Fletcher Jones, their team rolled out the red carpet for us and made sure we got everything that I wanted in my...
Guest R. Replied: Hello Sarah,Thank you for taking the time to share lovely feedback! Guest satisfaction is our greatest priority, so it is a pleasure to hear that our team gave you a world class experience during your recent visit with us. Congratulations again on your new Q5!Best,Heather LewisClient Care Manager
DealerRater Review
- August 22, 2018
Left by Joselo
Excellent service and professional service form both Jose and the girl that receive the cars. Definitely I will come back in the future for maintenance service
dromero4 Replied: Hi Joselo, Thank you for sharing your rating with us! I am pleased to hear we were able to make the whole service process enjoyable from start to finish. We truly appreciate your business and if any questions arise please don't hesitate to reach out. We are always happy to help!
DealerRater Review
- August 22, 2018
Left by NatalieMoreno
Michael was great and I look forward to buying another car from him in the coming months. He made buying a car enjoyable. Thank you.
dromero4 Replied: Hi Natalie, I am thrilled you chose us and that you were provided the Fletcher Jones Difference with Michael. I am pleased our team made the whole process enjoyable from start to finish! Hope to work with you again real soon.
Yelp Review
- August 20, 2018
Left by Shirel D.
MICHELLE is the best and incredibly honest. She really cares to make you happy with your purchase. I love my car, I love it's price and I love Michelle! I highly recommend her to help you find what you need!
Guest R. Replied: Hello Shirel,Thank you for taking the time to leave us your feedback! We are excited to hear about your stellar experience with Michelle. Congratulations on your new Audi and please let us know if we can assist you further. We look forward to working with you again soon!Kind regards,Heather LewisClient Care Manager
DealerRater Review
- August 20, 2018
Left by cyncorella
Couldn't have been happier with the staff at Audi Fletcher Jones, from them making us feel welcome to making the buying process very simple. Would definitely recommend them to family and friends for purchasing a vehicle.
dromero4 Replied: Hi Cyncorella, Congrats on your new Audi and thank you for sharing your rating with us! I am pleased to hear we were able to make the whole process enjoyable from start to finish. If any questions arise please don't hesitate to reach out. We are always happy to help!
Cars.com Review
- August 17, 2018
Left by Ron H
First time at the Temp New Spot instead of PCH. Almost missed it because they are right at that lane transition. I liked the drive up stall for the service. Scheduled a wait and was told an hr. Waited in the Sales building, VERY Nicely Done!! Was over an hr. Was just starting to get that I have been...
Audi Fletcher Jones Replied: Hi Ron, Thank you for leaving your feedback! I am pleased to hear our team was able to provide you the Fletcher Jones Difference. We truly appreciate your business and if any questions arise, please don't hesitate to contact us. We are here to help! Best, Heather Lewis -Client Care Manager
Google Review
- August 17, 2018
Left by Marjan Hemmati
Response from the owner Replied: Hi Marjan, Thank you for sharing your feedback with us! I am happy to hear your experience was worth a 5-star rating as we always strive for a world-class experience. Looking forward to working with you again soon!Best,Heather LewisClient Care Manager
Google Review
- August 17, 2018
Left by Steve Noffsinger
Response from the owner Replied: Hi Steve, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager
Google Review
- August 17, 2018
Left by Vincent Davis
Response from the owner Replied: Hi Vincent, Thank you for sharing your feedback with us! I am happy to hear your experience was worth a 5-star rating as we always strive for a world-class experience. Looking forward to working with you again soon!Best,Heather LewisClient Care Manager
Google Review
- August 17, 2018
Left by Jaietee1
I purchased a Q7 last month, and had a wonderful experience. I highly recommend Sasha, as he never made me feel pressured or rushed. He is very knowledgeable about the vehicles, and was able to answer all my questions. He was also very honest about the vehicle and how it compared to others. We...
Response from the owner Replied: Hi Jaietee1, Thank you for sharing your feedback with us! I am very pleased to hear Sasha and the team were great to work with and was able to earn your 5 star rating. We strive to be the best in the industry so I am happy to hear your praise. We look forward to continually assist you in the future and if any questions arise, please do not hesitate to contact us. We are here to help!Best,Heather LewisClient Care Manager
Yelp Review
- August 13, 2018
Left by Soheil G.
I just leased my second Audi from Audi Fletcher Jones and I believe they alway provide exceptional service and deals. The folks at this dealership are just so motivated! There are lots of options out there but I believe the folks at this dealership they always do their best to satisfy their clients...
Guest R. Replied: Hello Soheil,Thank you for taking the time to leave such great feedback! We are excited to hear about your stellar experience with Diego, Taylor and the service department. As always, please let us know if we can assist you further. We look forward to seeing you again!Kind regards,Heather LewisClient Care Manager
DealerRater Review
- August 12, 2018
Left by Wiki14
Chris Hung and Michael Quezada were very helpful and provided an excellent shopping experience! They did a great job and we would be happy to work work with them again.
dromero4 Replied: Hi Wiki14, Thank you for leaving your feedback! I am pleased to hear that Chris and Michael were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are always here to help and look forward to seeing you again soon!
Yelp Review
- August 12, 2018
Left by Llanyee L.
We visited Fletcher Jones twice and were helped by Breanna Martin both times. On the second visit, we narrowed it down to the Q5 but were worried it wouldn't fit in our garage. She actually drove it to our house to alleviate our concerns! She was so patient with us, and we were impressed by that...
DealerRater Review
- August 11, 2018
Left by Ginareich
I am so thankful that everyone took such great care of me. From the moment I brought my car down for window replacement, to asking if they could fixed a damaged bumper. The prices was the lowest around, believe me, I asked and was quoted much higher. I was pleased to see Dan The manager there....
dromero4 Replied: Hi Ginareich, Thank you for sharing your stellar rating with us! I am pleased to hear we were able to make the whole process enjoyable from start to finish and we truly appreciate your business. If any questions arise please don't hesitate to reach out. We are always happy to help!
DealerRater Review
- August 10, 2018
Left by Scott
I have been to many dealerships over the last 30 years and my experience with Sacha was just as good as my experience with Joey Gulo Fletcher Jones Mercedes Benz. Sasha went out of his way to make my experience perfect. Including delivering the car to my house with a bow on top for my...
dromero4 Replied: Hi Scott, Thank you for leaving us your feedback! I am pleased to hear Sacha was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards and we look forward to working with you again very soon!
DealerRater Review
- August 08, 2018
Left by Freddy553322
After four Audis I've had many service advisors and the best ever is Jose. He always goes above and beyond what is expected. Highly recommend!
Audi Fletcher Jones Replied: Hi Freddy553322, Thank you for taking the time to leave us your feedback on Jose! I am pleased to see he was able to earn your 5 star rating as we always strive to provide the world-class guest experience whether youre buying a new car or just coming in for service. We look forward to working with you again soon.
Facebook - Web Review
- August 08, 2018
Left by Kevin Allen Rodriguez
I just became a fan of this place! Although I purchased my Audi at another dealership the staff here treats you like family. When you arrive for service, staff immediately greets you! I had the pleasure of meeting Jose Magaa which I have to say I was blown away by his proactive communication during...
Audi Fletcher Jones Replied: Hi Kevin, Thank you for taking the time to leave us your review and we truly appreciate your feedback! I am pleased to hear your experience with our team was nothing short of what you can expect with the Fletcher Jones Difference. We look forward to working you for many more years to come!
Google Review
- August 07, 2018
Left by Jaietee1 .
I purchased a Q7 last month, and had a wonderful experience. I highly recommend Sasha, as he never made me feel pressured or rushed. He is very knowledgeable about the vehicles, and was able to answer all my questions. He was also very honest about the vehicle and how it compared to others. We...
Response from the owner Replied: Hi Jaietee1, Thank you for sharing your feedback with us! I am very pleased to hear Sasha and the team were great to work with and was able to earn your 5 star rating. We strive to be the best in the industry so I am happy to hear your praise. We look forward to continually assist you in the future and if any questions arise, please do not hesitate to contact us. We are here to help!Best,Heather LewisClient Care Manager
DealerRater Review
- August 07, 2018
Left by LindaMo
Frank was very professional and courteous. He updated me on the status of my car which was very much appreciated. It was a very nice touch to have my car washed.
Audi Fletcher Jones Replied: Hi LindaMo, thank you for taking the time to leave us your stellar feedback! I am pleased to hear your experience with Frank was nothing short of exceptional. We truly appreciate your business and look forward to working with you again soon!
Yelp Review
- August 07, 2018
Left by Rachel S.
Thank you Sasha! I LOVE my new A3 and had the most positive experience here! Sasha held my hand and walked me through the entire process. He stayed late with my husband and I to make sure every box on our needs list was checked. Super knowledgeable, attentive and not at all pushy (a rare combo in my...
Guest R. Replied: Hello Rachel,Thank you so much for taking the time to leave feedback on your recent visit with us. It is our goal to provide guests with a world class experience. Because of this, we are delighted to hear how Sasha exceeded your expectations during your time searching for the perfect vehicle. Congratulations on the new A3!Best,Heather LewisClient Care Manager
Yelp Review
- August 04, 2018
Left by Andrew B.
My experience at Audi Fletcher Jones was top notch. I called in advance to schedule a test drive and Alex Hoes helped me out as soon as I arrived. He took the time to have me test the two versions of the A4 (ultra and quattro). He was very knowledgeable and gave me the full run down on the features...
Guest R. Replied: Hello Andrew,Thank you for taking the time to leave feedback about your recent visit with us. We are delighted to hear that Alex gave you a world class experience at Audi Fletcher Jones. Congratulations on the purchase!Kind regards,Heather LewisClient Care Manager
Yelp Review
- July 31, 2018
Left by VV S.
The parts department at Audi Fletcher Jones was clean upon arrival, and the team was friendly and ready to assist. The Manager, Ken, was more than helpful when it came to finding a birthday gift for a family member. He was patient on the phone while I inquired about my order prior to my visit, and...
Yelp Review
- July 29, 2018
Left by Jon C.
I was looking for a lease on an Audi A4 and got a couple competitive offers from other dealerships. I talked to Sasha and he promised they could beat anyone else period. So, I made the drive from San Diego and I was skeptical. Sasha greeted me and had all the paperwork written up. I could not...
Yelp Review
- July 22, 2018
Left by Melanie F.
The service at Audi Fletcher Jones is top notch! We worked with Breanna Martin on our 4th lease with Audi and had a great experience!! Highly recommend her, as well as the dealership. We are very happy with our Q5 and look forward to utilizing the Fletcher Jones preferred owner benefits!!
Guest R. Replied: Hello Melanie,Thank you for the great feedback. It is our goal to provide guests with a world class experience. With that, we are pleased to hear Breanna made your recent visit with us amazing.Congratulations on the Q5!Best,Heather LewisClient Care Manager
Yelp Review
- July 21, 2018
Left by Megan M.
Had a great experience leasing my new A4 today, I had a price in mind that I did not want to exceed and Brandon and Taylor were so helpful in getting the car down to what I could afford. Also Matt the financier (is that a word?) was also really quick and helpful in doing all the paperwork. There was...
Guest R. Replied: Hello Megan,Thank you for choosing Audi Fletcher Jones and for taking the time to leave valuable feedback. Our goal to to provide all guests with a world class experience. With that, it is a delight to hear that you had an outstanding visit with Brandon, Taylor, and Matt.Congratulations on the new A4, the picture is beautiful!Kind regards,Heather LewisClient Care Manager
Yelp Review
- July 21, 2018
Left by Jenna H.
Recently leased car from Chris Hung here, I had the best experience I could have imagined at a car dealership. All my questions were answered and I did not feel pressured at all. Chris and his team took their time ensuring that i got exactly what I wanted out of my car as it was my first time...
Guest R. Replied: Hello Jenna,Thank you for taking the time to share lovely feedback and photos! Guest satisfaction is our greatest priority, so it is a pleasure to hear that Chris gave you a world class experience during your recent visit with us. Congratulations on the purchase!Best,Heather LewisClient Care Manager
Yelp Review
- July 19, 2018
Left by JT M.
I purchased a Q7 last month, and had a wonderful experience. I highly recommend Sasha, as he never made me feel pressured or rushed. He is very knowledgeable about the vehicles, and was able to answer all my questions. He was also very honest about the vehicle and how it compared to others. We...
Guest R. Replied: Hello JT M,Thank you for the stellar feedback. At Audi Fletcher Jones we strive to provide our guests with a world class experience, so it is a pleasure to hear how amazing your recent visit was with Sasha and Matt. Congratulations on the Q7!Kind regards,Heather LewisClient Care Manager
Yelp Review
- July 18, 2018
Left by Julia S.
One of the best customer service experiences I've ever had! We came to check some cars out, left with a great deal with help of Diego and Matthew, who both were super nice, helpful and knowledgeable. They definitely know what they're talking about and you can sense how trustful they are trying to...
Guest R. Replied: Hello Julia,Thank you for taking the time to share your valuable feedback. We are very pleased to hear how Diego and Matthew made your recent visit with us fantastic, because guest satisfaction is our greatest priority. We look forward to seeing you again in the future.Congratulations on the purchase!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by aseet patel
Response from the owner Replied: Hi Aseet, Thank you for leaving us a great 5 star rating. We strive to provide a world class guest experience each and every visit to our dealership. I am very pleased to see we are delivering!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by John Reiner
Response from the owner Replied: Hi John, Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We appreciate your business!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Bakari Howard
Response from the owner Replied: Hi Bakari, Thank you for sharing your 5 star rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Rebecca Young
Jose is always very helpful, the location is convenient and right by my office! Highly recommend.
Response from the owner Replied: Hi Rebecca, Thank you for leaving us a great 5 star rating. We strive to provide a world class guest experience each and every visit to our dealership. I am very pleased to see we are delivering!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Dennis Lopez
I was referred to Audi Fletcher Jones by Jose Magana. Im glad I listened! I was assisted by Diego Meza when I first arrived. I told him exactly what car I was looking for and he knew all the specs on that car, so he was quickly able to seal the deal. He was upfront about the price and the...
Response from the owner Replied: Hi Dennis, Thank you for sharing your feedback with us! I am happy to see your experience with our team was worth a 5-star rating and we absolutely look forward to working with you again soon!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Michael Orozco
Courteous, professional, and thorough. Overall a great experience.
Response from the owner Replied: Hi Michael, Thank you for sharing your feedback with us! I am happy to hear your experience was worth a 5-star rating as we always strive for a world-class experience. Looking forward to working with you again soon!Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Clay Randall
Response from the owner Replied: Hi Clay, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Salma Hanna
Response from the owner Replied: Hi Salma, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager
Google Review
- July 17, 2018
Left by Chris Bernabe
Response from the owner Replied: Hi Chris, I noticed your one star review and would truly appreciate your insight regarding your one star rating. Please contact me directly at 949-718-6532.Sincerely,Kim CamargoClient Loyalty Supervisor949-718-6532
Yelp Review
- July 12, 2018
Left by Michelle L.
Polite. Welcoming. Quick to serve. Loved the guy we worked with. And couldn't be happier with our experience! Go work with Sasha
Guest R. Replied: Hello Michelle,Thank you for the excellent feedback. We are delighted to hear you had an enjoyable time during your recent visit with Sasha. As always, please let us know if we can assist your further.Kind regards,Heather LewisClient Care Manager
DealerRater Review
- July 08, 2018
Left by sarah_ jose
When it came time to shop for a new car, I was really dreading it. Not knowing where to start, researching endless makes, models, and dealerships was serious work, visiting the dealership and testing cars out was exhausting! In my search for the right car, I found Audi. At the first Audi dealership...
dromero4 Replied: Hi sarah_ jose, Congratulations on your new Audi! I am very pleased to hear that our team provided you the world-class guest experience and helped you find the perfect car. We are happy to have earned your recommendations and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help and wish you many miles of enjoyment!
Cars.com Review
- July 08, 2018
Left by SQ5nchill
I really dig the vibe at this Audi dealership. This was my first experience in-person at a Fletcher Jones location. The dealership itself is very airy and bright, like an modern designed pop-up concept. The sales team inside was very relaxed and *bonus* dog-friendly! Walking around the campus and...
Audi Fletcher Jones Replied: Hello, Thank you for taking the time to leave great feedback. We are very pleased to hear you had a fantastic visit with us. We look forward to helping you again in the future! As always, please let us know if we can assist you further. Sincerely, Heather Lewis Client Care Manager
Yelp Review
- July 07, 2018
Left by Tom H.
Normally don't write reviews, let alone good ones, but my experience at the service department here was so excellent that it was warranted. Genesis was an excellent service advisor, probably one of the best that I've ever had. Looking forward to bringing my Q7 back for any further service needs....
Yelp Review
- July 06, 2018
Left by Reme A.
This was the best and most painless car leasing experience ever!! Sasha has extensive expertise and definitely made our experience fantastic. He did absolutely everything he could to work with me and what I was comfortable with while offering no pressure at the same time. He went out of his way to...
DealerRater Review
- July 02, 2018
Left by auditt
Good communication and clear explanation. Nice test drive with the car. In depth explanation of the feature and capability of the vehicle. Test drove more than 3 cars to gain additional comparison of the one that I am look at.
dromero4 Replied: Hi Auditt, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating. If any questions arise, please don't hesitate to reach out. We are always happy to help and appreciate your business. Enjoy the road ahead!
Yelp Review
- July 02, 2018
Left by Richard M.
These guys are the best. Simple and painless. You will not be disappointed. Thank you. We love the new Audi.
Guest R. Replied: Hello Richard,Thank you for taking the time to share your feedback with us. We greatly appreciate it. Guest satisfaction is our greatest priority. With that, we are delighted to hear you had a lovely time at Audi Fletcher Jones.Best,Heather LewisClient Care Manager
Yelp Review
- June 30, 2018
Left by B S.
Car buying can be a stressful experience but not when you're blessed to work with these two amazing individuals-Taylor Bradford & Jalal Kawa. Their no nonsense and professional approach was unparalleled. We appreciate you making it an efficient and enjoyable experience.
Guest R. Replied: Hello,Thank you for taking the time to leave such wonderful feedback. We greatly appreciate it. Guest satisfaction is very important to us. With that, it is a pleasure to hear how Taylor and Jalal provided you with an efficient and enjoyable experience during your time finding the perfect vehicle.Congratulations on the purchase!Best,Heather LewisClient Care Manager
Yelp Review
- June 30, 2018
Left by Dan K.
I had a 5 star car leasing experience at Audi Fletcher Jones. Sohila was our salesperson and she was incredibly informative, genuine, transparent and honest. She, Jimmy, Scott and the team were all class all the way. We'll be coming back to Fletcher Jones Audi again for sure.
Guest R. Replied: Hello Dan,Thank you for for the wonderful feedback. It is highly valued. Our team is delighted to hear about your 5 star experience leasing the perfect car with Sohila, because giving our guests a world class experience is our greatest priority.Congratulations on the purchase!Kind regards,Heather LewisClient Care Manager
DealerRater Review
- June 28, 2018
Left by q7
Dedicated and profesional staff.I enjoyed my visit.I found Small linear scratch on my car ,however was told they would fix it.Gennesis and Jose are very informed and helpful
dromero4 Replied: Hi Q7, thank you for taking the time to leave us your stellar feedback! I am pleased to hear your experience with Gennesis and Jose was nothing short of exceptional. We truly appreciate your business and look forward to working with you for years to come!
SILVIA gives 5.0 star review at Audi Fletcher Jones
- June 28, 2018
Left by Silvia V.
Gennesis is simply spectacular! He cares, he is responsive, and he always fixes my issues! Coming back to Audi because of him! A+
DealerRater Review
- June 27, 2018
Left by Susan
Brought Q5 into new location on Bristol. Audi recently purchased by Fletcher Jones so operating at a temporary location while they build a completely new sales and service facility. Even in temporary digs they are top notch in service from beginning to end. Quick, friendly, efficient intake. Shuttle...
dromero4 Replied: Hi Susan, I am pleased to hear that our team provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise and look forward to working with you again soon. If any questions arise please don't hesitate to reach out. We are always happy to help.
Yelp Review
- June 27, 2018
Left by Chanel H.
I came here just to look at a couple used cars and ended up walking out with a brand new one. Lana was super helpful and very sweet. She knew a lot about the cars and was extremely personable. Not only did I leave there with a new car I left with the confidence knowing I had just made one of the...
Guest R. Replied: Hello Chanel,Thank you for sharing the gorgeous photos and your wonderful feedback. We highly prioritize guest satisfaction, so it is great to hear Lana went above and beyond to make your time finding the perfect vehicle pleasant and enjoyable. Congratulations on the new purchase!Kind regards,Heather LewisClient Care Manager
DealerRater Review
- June 26, 2018
Left by guitar672
Had a great time at the dealership and everything went smoothly. From the test drive to finding the right car with the right features, each step of the way was done making sure my needs were met. This Audi dealership is in a cacoon at the moment due to it's size while waiting for the new facility...
Audi Fletcher Jones Replied: Hi Guitar672, Thank you for taking the time and sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out. We are always happy to help!
Cars.com Review
- June 23, 2018
Left by Ben Gottlieb
Michael Quezada and Matthew Starrett were very easy to work with and knowledgeable about the Audi I bought. I highly recommend working with them to purchase either a new or used vehicle.
Audi Fletcher Jones Replied: Hello Ben, Thank you for taking the time to leave a wonderful rating. We are excited to hear that Michael and Matthew provided you with an exceptional experience when searching for the perfect vehicle. Congratulations on the new purchase! Best, Heather Lewis Client Care Manager
Facebook - Web Review
- June 21, 2018
Left by Dennis Lopez
Audi Fletcher Jones Replied: Hi Dennis, Congratulations on your new Audi! I am very pleased to hear that our team provided you the world-class guest experience and found your perfect car. We are happy to have earned your recommendations and look forward to assisting you for many years to come. Welcome to the family!
Yelp Review
- June 21, 2018
Left by Dennis L.
I was referred to Audi Fletcher Jones by Jose Magana. I'm glad I listened! I was assisted by Diego Meza when I first arrived. I told him exactly what car I was looking for and he knew all the specs on that car, so he was quickly able to seal the deal. He was upfront about the price and the...
Guest R. Replied: Hello Dennis,Thank you for choosing Audi Fletcher Jones! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Diego ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle and keep it safe while you obtained a permit. Congratulations on the Audi A6 Prestige! Beautiful pictures as well!Best,Heather LewisClient Care Manager
Yelp Review
- June 20, 2018
Left by Jayne P.
When I went to Audi Fletcher Jones, Diego Meza greeted me promptly. He saw that I was motivated by price, and was upfront about the available cars in my price range. I test drove a model and liked the way it drove. Afterwards, Diego and his supervisors gave me incredibly competitive numbers that...
Guest R. Replied: Hello Jayne,Thank you for taking the time to give such wonderful feedback. It is our top priority to provide every guest with a world class experience. That being said, it is fantastic to hear Diego and Matthew made your experience searching for the perfect vehicle pleasant. Congratulations on the purchase!Kind regards,Heather LewisClient Care Manager
Yelp Review
- June 19, 2018
Left by Nicholas S.
I don't normally like dealer service, but these guys are legit. Audis are always expensive, but this dealer walked me through my options without giving me a hassle when I opted for a lesser service. You can't expect more, and the experience was overall top notch.
Guest R. Replied: Hello Nicholas,Thank you for choosing Audi Fletcher Jones. Your feedback is highly valued. Satisfying our guests is our greatest priority. With that, it is always wonderful to hear about experiences that exceeded your expectations. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Yelp Review
- June 18, 2018
Left by Michael P.
Jalal Kawa and the Audi Fletcher Jones Team really pulled through and made my car dreams come true!I went in this past Saturday (3 days ago) and I wanted to look at the Audi A4. Going in, I knew I was going to be thousands of dollars upside-down on the car I would be trading in. I just wanted to...
Guest R. Replied: Hello Michael,Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Guest satisfaction is our greatest priority, so it is a delight to hear Jalal exceeded your expectations when looking for the perfect vehicle. Congratulations on your new Audi A4 and thank you for sharing the wonderful pictures!Best,Heather Lewis Client Care Manager
DealerRater Review
- June 17, 2018
Left by lmam
All work was done satisfactorily. Suspension work eliminated the noise I was experiencing but the price was extremely high due to the original design by Audi.
Audi Fletcher Jones Replied: Hi lmam, Thank you for sharing your positive rating with us! We always strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We are always happy to help.
Google Review
- June 17, 2018
Left by David Perry
Response from the owner Replied: Hi David, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager
Google Review
- June 17, 2018
Left by Paul Roman
Response from the owner Replied: Hi Paul, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to see we are delivering and look forward to working with you again soon.Best,Heather Lewis Client Care Manager
Google Review
- June 17, 2018
Left by Zoila Callejas
Response from the owner Replied: Hi Zoila, Thank you for sharing your rating with us! Please dont hesitate to reach out if you have any further questions. We are always happy to help.Best,Heather LewisClient Care Manager