Google Review
- March 20, 2024
Disappointed with Randy Wise Toyota Service department. Our most recent service experience felt short of good customer service/care and unfortunately, discouraged me to continue taking my cars there for future service. Made appointment for service about 2 weeks before scheduled date of 3/4/24. By...
Google Review
- February 15, 2024
I found the 24 Tundra truck I was looking for at Randy Wise Toyota but was coming from out of state. Jamie Willis was very helpful, knowledgeable and easy to work with. On the day I arrived to purchase the truck it was ready and detailed and I was in and out quickly. Great dealership experience !!
Response from the owner Replied: Hello Greg,Thank you so much for sharing your wonderful experience with Randy Wise Toyota! We're thrilled to hear that Jamie Willis provided you with knowledgeable and efficient service, making your out-of-state purchase of the '24 Tundra truck as smooth as possible. Ensuring that your vehicle was ready and detailed upon your arrival is part of our commitment to excellence.We're delighted that you found our dealership experience to be great and that we could make the process quick and enjoyable for you. Your satisfaction is our top priority, and hearing feedback like yours truly makes our day.Should you need any further assistance or have any questions about your new Tundra, please don't hesitate to reach out. Welcome to the Randy Wise Toyota family, and we look forward to serving you again in the future!Warm regards,The Randy Wise Toyota Team
Google Review
- January 30, 2024
this was going to be a 1 star but decided to change my opinion after my 3rd visit to the parts department. called and placed an order for some parts for my tundra, went through all the part numbers on the phone and verifying they were all correct (even took my vin number to ensure fitment). said...
Response from the owner Replied: Dear Richard,First and foremost, I want to extend our sincerest apologies for the challenges and frustration you experienced with the parts department on your visits. It is clear from your detailed account that we fell short of providing the high level of service and communication that you, and all our customers, deserve. We take your feedback seriously and are committed to using it as a learning opportunity to improve our processes and customer interaction.It is disappointing to hear about the lack of assistance and acknowledgment you received during your visits, and that the parts confusion added unnecessary trips and inconvenience to your experience. Please know that your situation is not indicative of the customer service standards we strive to meet at Randy Wise Toyota. We are addressing these issues directly with our team to ensure a more streamlined and friendly service environment moving forward.Regarding the miscommunication and mishandling of your parts order, we acknowledge the oversight and appreciate your patience and willingness to work with us despite these setbacks. It’s heartening to hear that your final visit showed improvement, but we understand there is much work to be done to regain your confidence fully.We would appreciate the opportunity to discuss this further with you and explore how we can make this right. Your satisfaction is very important to us, and we want to ensure that your future interactions with Randy Wise Toyota are positive and hassle-free. Please feel free to reach out to our parts manager directly at your convenience so we can personally address your concerns.Thank you for bringing these issues to our attention, Richard. We hope to have the chance to demonstrate the level of service we truly aim to provide.Warmest regards,The Randy Wise Toyota Team
Google Review
- January 17, 2024
In their lot with a flat tire that needed a plug. Service manager refuses to assist. Why? Not a good look. Won't ever consider Randy Wise in the future for anything.
Response from the owner Replied: Dear William Hamilton,We regret the inconvenience with your flat tire. While we strive to assist, it's important to clarify that we're not a tire repair facility. For swift resolution, we recommend contacting a dedicated tire repair service. We value your feedback and hope for the opportunity to serve you better in the future.Best regards,Randy Wise Toyota Team
Google Review
- January 12, 2024
Response from the owner Replied: Dear K,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to reach out to you to us a chance to make things right. Brent is our service manager and he can be contacted at 810-695-4400 if you have any questions. Thank you again for your review
Google Review
- December 16, 2023
Best car buying experience I've ever had. True to their word, no hidden fees or markups. Lee D. was the absolute best!
Response from the owner Replied: Dear A. Trabilsy,Thank you for taking the time to leave a 5-star review for Randy Wise Toyota! We're thrilled to hear that you had the best car buying experience ever and that you found our team to be true to their word with no hidden fees or markups.Lee D. is indeed a valuable member of our team, and we're delighted to hear that he provided you with the absolute best service.If you ever have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car, and thank you for choosing Randy Wise Toyota!Best regards,The Randy Wise Toyota Team
Google Review
- December 12, 2023
Jamie Willis in sales is fantastic to work with! She is not pushy at all and really caring for her customers. If you are buying a car and don’t know who to use please reach out to her you will not be disappointed.
Response from the owner Replied: Dear Cody Grottke,Thank you so much for sharing your positive experience with Jamie Willis at Randy Wise Toyota! We're thrilled to hear that Jamie provided you with fantastic and caring service during your car buying journey.Our team takes pride in delivering a customer-centric experience, and it's wonderful to know that Jamie's approach was not pushy but instead focused on your needs and satisfaction.We greatly appreciate your recommendation, and we're here to assist you whenever you need us. Enjoy your new car, and thank you for choosing Randy Wise Toyota!Best regards,The Randy Wise Toyota Team
Google Review
- November 15, 2023
Buying my new Rav4 was a seamless experience. I never even had to talk on a phone, which was the amazing. Jason was super responsive, and the financing process was easy.
Response from the owner Replied: Dear Stacia Moroski-Rigney,Thank you so much for choosing Randy Wise Toyota for your new Rav4 and for sharing your seamless buying experience with us! We're thrilled to hear that Jason was super responsive, and we're delighted to know that you appreciated the ease of the financing process.We understand that your time and convenience are important, and we're glad we could make the process as smooth as possible for you. If you ever have any questions or need further assistance, please don't hesitate to reach out.Enjoy every moment in your new Rav4, and thank you for being part of the Randy Wise Toyota family!Best regards,The Randy Wise Toyota Team
Google Review
- November 14, 2023
Car shopping is always a stressful experience. Before emailing a dealership to inquired about a car availability (as listed per their website) I've always checked reviews on the dealership to see if it'll be a place I will want to bring my business to, even if I have to drive long hours to get...
Response from the owner Replied: Dear Sunflower Seed,Thank you for taking the time to share your exceptional experience with Randy Wise Toyota! We understand that car shopping can be stressful, and we're thrilled to hear that our team made your experience smooth and enjoyable.Alice, Jamie, and Tim are valuable members of our team, and we're delighted that they provided you with friendly, straightforward, and knowledgeable service. It's wonderful to know that you didn't feel any pressure, and that your needs and preferences were respected throughout the process.We greatly appreciate your recommendation to your family and friends and are pleased to have you as a part of the Toyota family. If you ever have any questions or need further assistance, please don't hesitate to reach out.Congratulations on your new car, and thank you for choosing Randy Wise Toyota!Best regards,The Randy Wise Toyota Team
Google Review
- October 12, 2023
VERY UNTRUSTWORTHY! Need to make an appointment for oil changes; so the staff should not be rushed. Received our car and 2 weeks later the engine blows up for lack of oil. They admitted to not putting oil in the car. The staff did not take responsibility; they did not repair our car because of...
Response from the owner Replied: Good Morning Michael,Thank you for taking the time to leave us a review. Do not hesitate to let us know if you need anything further, always stop in or give us a call!!
Google Review
- October 12, 2023
I am going to tell you right off the bat - Randy Wise Toyota is actually the best in SE Michigan. How do I know this?? I just went on a 2 month hunt for a specific vehicle, and dealt with many, many SE Michigan Toyota Dealers, almost all of which were disappointing experiences. Some should be...
Response from the owner Replied: Dear technologic80,Wow, thank you so much for this incredible review! We're beyond thrilled to hear about your positive experience at Randy Wise Toyota. It's fantastic to know that you found us to be the best in SE Michigan after an extensive search.We greatly appreciate your kind words about Joe, your salesperson, and our finance team. It's our goal to provide a straightforward and respectful experience without any gimmicks or hidden agendas. We're honored that you chose Randy Wise Toyota for your 4Runner TRD Off Road Premium, and we're delighted that you're loving your new vehicle.Your willingness to drive an hour for our services truly warms our hearts, and we can't thank you enough for your AAAAA++++++ recommendation. We look forward to serving you for all your future needs. Enjoy every mile in your new 4Runner!Best regards,Randy Wise Toyota
Google Review
- October 07, 2023
Everyone is super helpful, easy to get ahold of and great at managing the car buying process. Thanks for everything!
Response from the owner Replied: Dear Samantha Collins,Thanks for sharing your positive experience at Randy Wise Toyota! We're thrilled you found everyone helpful and the car buying process smooth. We appreciate your kind words. Also, we love the photo of your dog you posted!If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing Randy Wise Toyota!Best regards,Randy Wise Toyota
Google Review
- September 08, 2023
We just got back from the Dominican Republic being newly wedded couples.My wife and I agreed to start looking for a new car since we new here car would breakdown eventually and was hoping it to last till early next year.Well.... that didn't go as planned sadly her car broke down earlier than...
Response from the owner Replied: Dear Omega_DreamKiller,Congratulations on your recent wedding and your new 2023 RAV4 Hybrid XLE! It's wonderful to hear that despite the unexpected breakdown of your old car, you were able to find the car your wife has been wanting for years, and thanks to Jason and Randy Wise, you got it in record time.Your story serves as a great reminder of the challenges many face when searching for specific vehicles, especially popular models like the RAV4 XLE. It's heartwarming to know that Jason went above and beyond to help you secure the car you desired, even when the odds seemed stacked against you.Your feedback will undoubtedly be valuable to others who may be facing similar challenges in their car search. It's fantastic to hear that your wife has fallen in love with the RAV4 Hybrid XLE, and it's sure to bring many enjoyable miles and adventures to your newlywed life.Thank you for choosing Randy Wise, and I wish you and your wife many happy and safe journeys in your new car.Best regards,Randy Wise Toyota Team
Google Review
- August 01, 2023
Thankfully my Camry rarely needs service, but when it does I have always taken it to Grand Blanc Motorcars. My first experience since Randy Wise took over had my car in for an exhaust issue. I was told I needed a whole new exhaust and quoted over $2000. After taking it to a local shop in...
Response from the owner Replied: Dear Shane O'Neill,Thank you for sharing your feedback about your recent experience at Randy Wise Toyota. We apologize for the inconvenience and disappointment you faced with your Camry's exhaust issue.We understand your frustration with the quoted price for a whole new exhaust. Our goal is always to provide transparent and fair pricing for our services. We apologize if this was not reflected in your recent visit.Your experience is valuable to us, and we appreciate you bringing this matter to our attention. We will investigate the situation further and take necessary steps to ensure that such instances do not happen in the future.
Google Review
- July 24, 2023
it was a Friday 7/21/2023 my appointment is 1 :00 PM I saw service advisor however when I asked her to check coolant reservoir fluid cap there is dry fluid around the cap since last service , she responded you need another appointment ,today is oil change and tire rotation. then I waited for...
Response from the owner Replied: Dear Hesham Abdelkader,Thank you for taking the time to leave a review for Randy Wise Toyota. We apologize for the inconvenience and the less than satisfactory experience you had during your recent visit.We understand your concern about the coolant reservoir fluid cap and the lack of attention to it during your appointment. We strive to provide thorough and attentive service to all our customers, and we regret that this was not reflected in your case.We're sorry for the lack of communication and the wait you experienced while at our dealership. Your time is valuable, and we want to ensure that every customer receives prompt updates and efficient service.Your feedback is important to us, and we will address these issues with our service team to prevent similar situations in the future. We're committed to improving our processes and providing a better experience for our customers.As your 50,000-mile service approaches, we want to assure you that we will take the necessary steps to ensure timely and attentive service based on Toyota standards.We would like to discuss your concerns further and address any outstanding issues. Please feel free to contact our Service Director at 810-695-4400 at your convenience.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Google Review
- July 17, 2023
One thing: Ask for Jason Butts!I've never had such a good experience at a dealership ever! Jason sat down with me and reviewed all the specifications I was looking for in an SUV, pulled the reports, walked me through and explained in a manner that I could understand. He was always courteous,...
Response from the owner Replied: Dear Diandra McGee,Thank you for sharing your positive experience at Randy Wise Toyota. We truly appreciate your kind words and feedback.We're delighted to hear that Jason Butts provided you with exceptional service and made your car shopping experience enjoyable. Our team takes pride in ensuring that our customers receive personalized attention and all the information they need to make informed decisions.While we understand that you found a vehicle elsewhere due to specific circumstances, we're grateful for your confidence in us. Should you ever find yourself in the car buying market again, we would be thrilled to assist you in finding the perfect vehicle to meet your needs.Thank you for choosing Randy Wise Toyota and for acknowledging Jason's efforts. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're always here to help and provide you with excellent service.
Google Review
- July 13, 2023
Response from the owner Replied: Dear Bobby Blackwell,Thank you for taking the time to leave a review for Randy Wise Toyota. We're sorry to hear that your experience with us didn't meet your expectations, and we apologize for any inconvenience you may have experienced.We value feedback from our customers, as it helps us identify areas where we can improve our services. We would appreciate it if you could provide us with more details about your specific concerns or issues so that we can address them effectively. Your satisfaction is important to us, and we want to make things right.Please feel free to reach out to our customer service department at your earliest convenience. We would be more than happy to listen to your feedback and work towards a resolution. We are committed to providing exceptional service and ensuring that our customers have a positive experience with us.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right and regain your trust.
Google Review
- July 11, 2023
Long wait time for service, 20 days out for an oil change and 15000 service
Response from the owner Replied: Dear Hunter Keir,Thank you for taking the time to leave a review regarding your recent experience at Randy Wise Toyota. We apologize for the long wait time you encountered and the inconvenience it caused you.We understand that waiting for service for 20 days for an oil change and 15,000-mile service is not acceptable. We strive to provide efficient and timely service to all our customers, and we sincerely apologize for falling short of your expectations in this instance.We appreciate your feedback as it helps us identify areas for improvement. We have taken note of your concerns and will address them with our service department to ensure that such delays do not happen in the future. Your satisfaction is important to us, and we want to make things right.If there is anything specific you would like to discuss or if there's anything we can do to assist you further, please feel free to reach out to our customer service department. We value your business and would appreciate the opportunity to resolve any outstanding issues.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We are committed to providing a better experience for our customers, and we hope to have the opportunity to serve you better in the future.
Google Review
- June 26, 2023
Response from the owner Replied: Dear Luke Ayar,Thank you for the 5-star review for Randy Wise Toyota. We appreciate your positive feedback and are thrilled to hear about your great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future!
Google Review
- June 21, 2023
Can’t thank Randy Wise Toyota and my service advisor, Ron, enough. Ron went above and beyond to ensure a timely repair of my vehicle. He kept me updated along the way and delivered the vehicle as promised! Highly recommend this service department!
Response from the owner Replied: Dear Karli Schummer,Thank you for your glowing review of Randy Wise Toyota! We're grateful for your kind words about our service department and your service advisor, Ron. It's fantastic to hear that Ron went above and beyond to ensure a timely repair of your vehicle, keeping you updated along the way and delivering as promised. We greatly appreciate your recommendation and look forward to serving you again in the future.Best regards,The Randy Wise Toyota Team
Yelp Review
- May 02, 2023
This dealership is not to be trusted.  They misfueled my RV and then they lied and blamed the misfuel on me.  My wife and I stayed in hotels for 3 weeks while they were troubleshooting their own misfuel.  They kept my van for 3 weeks and refused to compensate me for my expenses.
Yelp Review
- May 02, 2023
This dealership is not to be trusted. They misfueled my RV and then they lied and blamed the misfuel on me. My wife and I stayed in hotels for 3 weeks while they were troubleshooting their own misfuel. They kept my van for 3 weeks and refused to compensate me for my expenses.
Google Review
- May 01, 2023
I just bought a new Tundra today through Jason B here, who I recommend highly. I traveled an hour to buy from this dealer, despite having several closer to me in metro Detroit. They responded over email and text where other dealers would just keep calling in reply to my inquiries (and still are)....
Response from the owner Replied: Dear Erik,Thank you so much for choosing Randy Wise Toyota for your recent car purchase, and for taking the time to leave us a 5-star review on Google! We are thrilled to hear that Jason B provided you with excellent service, and we will be sure to pass along your kind words to him and the rest of our team.We understand that purchasing a car can be a stressful experience, which is why we strive to provide our customers with exceptional service and care every step of the way. We are so glad that you appreciated our communication methods, and we are thrilled to hear that your experience with us was a 5-star one.We are grateful for your recommendation and appreciate your business. Thank you for choosing Randy Wise Toyota, and we hope to see you again in the future!Best regards,The Randy Wise Toyota Team
Google Review
- April 27, 2023
Brought my Toyota in 4-24-23 for a oil change and tire rotation. Battery light had come on in my car and I asked them about it. I was told I needed a new alternator, drive belt, exhaust hangers and sway bar bushings to the tune of $1800.00. I declined the service and took it to my mechanic who found...
Response from the owner Replied: Dear Minerva,Thank you for sharing your feedback regarding your recent visit to our dealership. We apologize for any inconvenience or frustration that you may have experienced as a result of our service.We take all customer feedback seriously, and we are disappointed to hear that we did not meet your expectations. We would like to investigate this matter further, and we invite you to reach out to us directly at your convenience so that we can gather more information and work towards a resolution.Our goal is to provide all of our customers with exceptional service, and we regret that we fell short in your case. We appreciate your business, and we would like the opportunity to regain your trust and confidence.Thank you for your feedback, and we look forward to the opportunity to speak with you soon.Sincerely,The Randy Wise Toyota Team
Yelp Review
- April 27, 2023
Still have the same car and went in on 4-24-23 for an oil change and tire rotation. My battery light was on and asked the service manager (Alex Buck) to have it checked out. I was told I needed a new alternator, drive belt, exhaust hangers, sway bar bushings to the tune of $1800. I declined the...
Google Review
- April 22, 2023
Had a great experience buying a Sienna here with Jason. He was very communicative, flexible with the add ons and fair on pricing. Coming in to complete the purchase was painless. Thank you!
Response from the owner Replied: Dear Mark,Thank you for taking the time to share your positive experience at Randy Wise Toyota! We are thrilled to hear that you had a great buying experience with Jason and that he provided you with excellent communication, flexibility with add ons, and fair pricing. We pride ourselves on delivering a hassle-free purchasing experience for all of our customers, and we're glad that you found the process painless.We appreciate your business and thank you for choosing Randy Wise Toyota. If you have any further comments or questions, please don't hesitate to reach out to us. We hope to have the pleasure of serving you again in the future.Best regards,The Randy Wise Toyota Team
Google Review
- April 18, 2023
Finally, a no nonsense, no price-gouging dealership! You will be well-taken care of here and pay the fairest prices. I came very close to buying here but backed out for reasons totally unrelated to the dealer or the wonderful offer I received. I worked with numerous dealers to get what I want and...
Response from the owner Replied: Dear Hussein Abdallah,Thank you for taking the time to leave a positive review about your experience with Randy Wise Toyota. We are delighted to hear that you had a positive experience with us, and that you found our dealership to be no-nonsense and fair in pricing.We appreciate your kind words about Jason, and we will make sure to pass on your compliments to him. Our team takes pride in providing excellent service to all our customers, and we are happy to hear that our dealership stood out to you in the 2023 auto market.We understand that there may be reasons outside of our control that may cause customers to choose another dealership, but we are grateful for your recommendation nonetheless.Thank you again for choosing Randy Wise Toyota, and we hope to have the opportunity to serve you in the future.Best regards,The Randy Wise Toyota Team.
Google Review
- April 14, 2023
Service department was good. But when I asked the dealer to appraise my car, the left me with no answer for a week and after 3 times calling them they low balled ($6000 below the others offered price). I won’t recommend dealing with them.
Response from the owner Replied: Dear Yahya,Thank you for your feedback. We apologize for any miscommunication or delay in providing an answer on your car appraisal. Our appraisal process is based on various factors, but we understand if the offer did not meet your expectations. Please contact us directly so we can address your concerns and make things right. Thank you for your time, and we hope to have the chance to serve you better.Best regards,The Randy Wise Toyota Team
Google Review
- April 14, 2023
Very poor costumer service within the service department. Hard to get a hold of and do not perform tasks in a timely manner.
Response from the owner Replied: Dear Forrest Emmerling,We apologize for the poor experience you had with our service department. We take customer service very seriously at Randy Wise Toyota and it's disappointing to hear that we fell short in your case.We understand that it can be frustrating to have difficulty getting in touch with us and not receiving timely service. We are actively working to improve our communication channels and streamline our processes to ensure that we can provide our customers with the level of service they expect and deserve.We would appreciate the opportunity to make things right with you. Please reach out to us directly so we can discuss the specifics of your experience and work to address any outstanding issues.Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.Best regards,The Randy Wise Toyota Team
Google Review
- March 31, 2023
Had a vehicle in the service department to be diagnosed and repaired. They charged and astronomical amount for a simple sensor change that did not solve the issue. I had told them it was brand new and just replaced, they said Toyotas can be finicky, and that their part would solve the problem. It...
Response from the owner Replied: Dear Daniel Frey,Thank you for sharing your experience with us. We are sorry to hear that you were not satisfied with the diagnosis and repair of your vehicle in our service department. We apologize for any inconvenience and disappointment this may have caused.Our service department strives to provide accurate diagnoses and efficient repairs for all of our customers. We understand that you had an issue with a newly replaced sensor and were charged a high amount for the repair, which did not solve the problem. We are sorry for any frustration this may have caused you.We would like to address your concerns and make things right with you. Please feel free to contact us directly so we can further discuss your experience and any outstanding issues you may have.Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,The Randy Wise Toyota Team
Google Review
- March 30, 2023
Jamie is so professional and nice. She tried her best to help us and save us a lot of time. We will definitely get our next Toyota from her.
Response from the owner Replied: We appreciate your choice of Randy Wise Toyota and thank you for taking the time to leave us a review. It's great to hear that Jamie was professional and very helpful. Thank you for sharing! Your feedback is a great reminder of the positive impact we are making.