Poor service, unconcerned finance department, Logan finance guy gives wrong information, nobody follows up 2 cars in 2 years poor service, we had to call Mercedes Headquarters they told us all the correct info and said the GM has to do something about misinformation and if they dont Headquarters...

Read more

Poor service, unconcerned finance department, Logan finance guy gives wrong information, nobody follows up 2 cars in 2 years poor service, we had to call Mercedes Headquarters they told us all the correct info and said the GM has to do something about misinformation and if they dont Headquarters...

Read more

While one really wants to support a local business, GB motor Cars/Mercedes Benz of Grand Blanc seems to not realize dodgy behavior causes loss of trust and clientele. As business lost before it ever arrived at the door is invisible to them, I doubt they realize it. Several year ago they lost...

Read more

While one really wants to support a local business, GB motor Cars/Mercedes Benz of Grand Blanc seems to not realize dodgy behavior causes loss of trust and clientele. As business lost before it ever arrived at the door is invisible to them, I doubt they realize it. Several year ago they lost...

Read more

I’m very disappointed with the service at this dealership. One of my tires is losing air, and when I called to schedule a tire change, they told me the earliest available appointment is January 30th! Waiting nearly a month for such a basic issue is unacceptable. This level of service is frustrating...

Read more

Got my oil changed again today. I get it changed here since I bought my car here a few years ago. Less than 3 years old but has 86,000+ miles. I know, I could get the oil changed at a million other places but I drive the 17 miles here because of the good service and the CAR WASH after every time you...

Read more

We came across Randy Wise Toyota because they had a Sienna we were interested in. We were connected with Ryan McCaughna and he was absolutely fantastic from start to finish. He was friendly, knowledgeable, willing to answer all of our questions, and maintained a low-pressure environment. Grateful...

Read more

My $150 Toyota part went bad under warranty. They charge $200 to inspect it to make sure it needs to be replaced. Furthermore if it does need to be replaced, they insist on doing the work in house at the rate of $200 per hour. I ordered the part elsewhere and did the work in my garage because sir...

Read more

View on Google

View on Google

Unable to diagnose Blind Spot monitoring$747 to replace a module For my liftgateThese issues were Reported within a year. Told me warranty would not cover them.Now my maintenance required light is going on.Very disappointed. Do not recommend.

View on Google

Unfortunately all it took for me was a short phone call with a sales rep to realize this dealership wasn’t where I felt fit to do business. I have a unique situation & the gentleman I spoke to was less than understanding let alone willing to help. As someone who’s never leased a car or dealt with a...

Read more

Randy Wise doesn't honor warranty on service part's without a diagnostic vehicle check.

View on Google

I had my Car serviced at randy wise recently , the customer service rep Justin Nyquist who helped me addressed all of my concern's quickly and efficiently ,was polite and happy to do so which is so hard to find any more, after finishing he extended, if any more issues to contact him asap I was...

Response from the owner Replied: Thank you, Chuck, for your fantastic review! We're thrilled to hear that you had such a positive experience with our team at Randy Wise Toyota. It's wonderful to know that Justin Nyquist and the rest of our staff provided the attentive and efficient service you deserve. We take pride in our commitment to customer satisfaction, and it's great to see that reflected in your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Safe travels! 🚗✨

Read more

Response from the owner Replied: Thank you for taking the time to leave us a review, Tracey. We're sorry to hear that your experience at Randy Wise Toyota did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your concerns further to make things right. Please feel free to reach out to our management team at your earliest convenience at (810) 695-4400. Your satisfaction is important to us, and we hope to resolve any issues you may have had.

View on Google

Damaged my new rav4 in service bay ,1000 miles on odo.do not go there please

Response from the owner Replied: Dear Douglas,Thank you for bringing this to our attention. We're sincerely sorry to hear about the damage to your new RAV4 during your recent visit. This is certainly not the experience we aim to provide, and we understand how frustrating this must be for you.Please know that we take situations like this very seriously and would like the opportunity to make things right. Could you please contact our service manager directly at your earliest convenience? We want to address this issue promptly and ensure your vehicle is restored to your satisfaction.Your feedback is invaluable, and we're committed to resolving this matter for you.Sincerely,The Randy Wise Toyota Team

View on Google

We were searching for a 2024 Prius AWD LE, which is in incredibly short supply in Michigan. Jason at Randy Wise Toyota was the first and only person to reach out with an available allocation, even though we had placed our names on waitlists at multiple dealerships. His quick response set the tone...

Response from the owner Replied: Dear Aman,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Jason was able to assist you in securing the 2024 Prius AWD LE you were searching for. It's great to know that our quick response and seamless process exceeded your expectations.We're especially glad that Jason could tailor the car to your exact preferences and that the delivery process was smooth and transparent. Your kind words mean the world to us, and we're delighted that you're already sharing your positive experience with friends and family.We truly appreciate your recommendation and look forward to serving you again in the future. Congratulations on your new Prius, and welcome to the Randy Wise Toyota family!Best regards,The Randy Wise Toyota Team

Read more

Toyota Randy Wise in Grand Blanc earns 5 stars for its outstanding customer service, knowledgeable staff, and efficient service. Customers appreciate the smooth purchasing experience and the high-quality care provided for their vehicles. The dealership’s commitment to customer satisfaction and a...

Response from the owner Replied: Thank you so much, Magdy, for your kind words and glowing 5-star review! We’re thrilled to hear that you had an outstanding experience at Randy Wise Toyota. Our team is dedicated to providing top-notch customer service, and it's wonderful to know that our efforts made your visit smooth and satisfying. We truly appreciate your trust in us and look forward to serving you again in the future. Safe travels and enjoy your Toyota!Best regards,The Randy Wise Toyota Team

Read more

Ron in the Toyota Service Department is a CLASS ACT. Very professional and kind. Made the whole process a breeze. Highly recommend asking for Ron for your next service.

Response from the owner Replied: Thank you so much, Joseph, for your fantastic review! We're thrilled to hear that Ron provided you with such a seamless and professional experience at Randy Wise Toyota. We'll be sure to pass along your kind words to him—he'll be delighted to know he made a positive impact on your visit. Your recommendation means a lot to us, and we look forward to serving you again in the future. Safe travels!Best regards,The Randy Wise Toyota Team

View on Google