Bao was great every step of the way. I really appreciate his honesty and hard work to help me through this car buying process.

Dealer Replied: Thank you, Eleazar! We're glad Bao provided you with honest service throughout your experience with us.

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Personable, friendly team that made you feel comfortable and listened to your needs, not pushy at all.

Dealer Replied: Thank you for the kind words about our team. We're glad you felt comfortable and well-listened to during your visit.

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Excellent professional staff. Beautiful showroom where everyone is willing to help and answer questions. Clearly they all work as a team to make the visit an enjoyable one.

Dealer Replied: Thank you for recognizing our team's collaborative approach. We're glad you had such a positive experience in our showroom.

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I went to the dealership to test drive the EQ SUVs. My salesperson was Bao Ngo. He was very friendly, helpful & patient throughout the process. I appreciated his honesty & transparency. I left with a new EQE in the emerald green, which I’ve been looking for. I highly recommend Bao if you’re in need...

Dealer Replied: Thank you for sharing your experience and for choosing us for your new EQE! We're glad Bao provided you with the honest and patient service you were looking for.

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Salesman was very cordial, very knowledgeable of the vehicle and type. I was looking at and went out of his way to give me everything I was requesting. I would buy my next vehicle from this dealer again.

Dealer Replied: Thank you Jose for your kind words about our sales team. We appreciate your business and look forward to helping you again in the future.

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Bait and switch scam artists. Don't waste your time believing anything they say about their inventory.

Dealer Replied: Hello, We would appreciate the opportunity to speak with you directly and learn more about your experience. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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The people at dealership are always friendly and interested in what you want. We've been coming here for over 25 years. If we trade in a car, they are always fair. The building is always clean and there are free beverages..Just a nice perk.

Dealer Replied: Thank you for your continued loyalty over the past 25 years. We appreciate having customers like you who value the service and experience we provide.

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Bao best rep on the floor made it happen even with all inconveniences on my end , drove away in my 16' macan turbo

Dealer Replied: Thank you Alex for sharing your experience! We're glad Bao was able to work through everything and get you into your vehicle.

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Excellent service, Bao took good care of me and I walked away with a nice cla.. Thanks Bao, in do recommend this dealership

Dealer Replied: Thank you Jorge! We're pleased Bao provided you with excellent service and helped you find the right vehicle for your needs.

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Amazing service from Jim! Thank you for all the help and getting us going! Very smooth and straightforward

Dealer Replied: Thank you for sharing your experience with Jim and our team. We're pleased the process was smooth and straightforward for you.

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Awesome people and patient with the customer. Simple and transparent that made it hassle free for us. We could have done everything remotely but decided to come see the car before purchase:

Dealer Replied: Thank you for your kind words! Our team prides itself on providing a hassle-free and transparent car-buying experience. Thank you for choosing us!

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I had an exceptional experience buying a car from Jerilyn Dungo, salesperson from Mercedes benz Walnut creek. She was very efficient and patient listening to my needs. Highly recommend her.

Dealer Replied: Thank you for sharing your positive experience with Jerilyn! We appreciate the recommendation and hope to see you again.

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Bao provided an excellent service. It’s really good thank you so much, thank you!

Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Bao was very attentive with my sale , I almost got scammed at another dealership he made sure I got the best service and deal possible I’ll be coming back!

Dealer Replied: We are so glad that Bao provided you with excellent service We appreciate your trust and look forward to welcoming you back for all your car buying needs. Thank you for choosing us!

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Excellent customer service. The whole Mercedes-Benz team made the process of buying easy and I chose MB Walnut Creek because of their extensive car selection.

Dealer Replied: Thank you, Nancy, for your wonderful review! We're thrilled to hear that our excellent customer service and extensive car selection made your buying process easy. We appreciate your trust in us and look forward to supporting you again in the future!

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The Best experience and service and our sales girl Jerilyn Dungo was so professional and knowledgeable also knew the difference vehicles and features,We had a great experience with her and the dealership and bought a new certified leased vehicle.

Dealer Replied: Thank you, Joseph, for your wonderful review! We're thrilled to hear that you had the best experience with our customer-centric service and that Jerilyn Dungo provided you with professional and knowledgeable support. Congratulations on your new certified leased vehicle, and we look forward to serving you again!

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Bao is the best! Easiest car buying experience ever! His customer service is top tier! Will definitely be referring family and friends to him!

Dealer Replied: Thank you so much for your kind words! Enjoy your new ride, and please don't hesitate to reach out if you need anything else.

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Patients is most certainly a virtual whenever their sales use every level years experience to forge an incredible deal, of I’m extremely grateful … thanks Jamal!

Dealer Replied: Thank you for the glowing review! Our team strives to provide the best sales experience for our guests, and we're grateful for your support and satisfaction. Here's to many more years!

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Satisfied every single time we come here! We are always taken care of by the one and only Bao or Uncle Bao as we call him. Thank you for your amazing customer service and making us feel at home. See you soon!

Dealer Replied: Thank you for choosing us! Our team is thrilled to hear that Bao has provided you with exceptional service each time. We will continue to strive for excellence and look forward to welcoming you back soon. See you soon!

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I had an outstanding experience purchasing my vehicle at Mercedes Benz in Walnut Creek, thanks to Mike the manager and sales agent’s Edwin and Faran. From start to finish, their professionalism,knowledge genuine care made the entire process smooth and enjoyable. They took the time to answer all my...

Dealer Replied: We are thrilled to hear about your outstanding experience at Mercedes Benz in Walnut Creek! Our team strives to provide excellent customer service and it means the world to hear that we exceeded your expectations. Thank you for choosing us and we look forward to serving you again in the future!

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Great place!! Great experience at this dealership. Friendly staff, no pressure, and excellent service. They made the buying process smooth and easy. Highly recommend for anyone shopping for a car.

Dealer Replied: Thank you so much for your kind words! We are thrilled to hear that you had a great experience at our dealership. Our team takes pride in providing friendly, no-pressure service to our customers. We are glad we could make the buying process smooth and easy for you. Thanks for recommending us to others!

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Awesome workers! Very friendly. Michael and Omar are great! They deserved to be recognized. My sister recommended to them! Great experience

Dealer Replied: Thank you for the great review! We are glad you had an awesome experience with our team. We appreciate your recommendation and your business!

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We were trading in one Mercedes bought from them with a newer one. Jim Sparacino and the other members of the Mercedes Benz of Walnut Creek team were professional and truly worked as a team. They made the process and easy one and worked with us both on site and remotely to ensure that the...

Dealer Replied: Thank you for sharing your positive experience with us! We are delighted to hear that our team provided you with excellent service and made the buying process easy and efficient. We look forward to welcoming you back for your next Mercedes purchase!

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Got my new Benz from MB of Walnut Creek. Team was awesome helpful and made everything so easy. Thanks for such a great experience. Been going here for years

Dealer Replied: Thank you for choosing MB of Walnut Creek for your new Benz and for your continued loyalty. Our team is happy to hear you had a great experience and we look forward to serving you for many more years to come!

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Good experience with Mercedes for first time purchase , going to offer my friends, interior design amazing, great customer service, driving is enjoyable and fun, I?m happy with my purchase

Dealer Replied: We are thrilled to hear that you had a positive experience with Mercedes as a first-time purchaser! Thank you for your kind words about our interior design, customer service, and the joy of driving our vehicles. We appreciate your support and look forward to welcoming your friends as well. Enjoy your new Mercedes!

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It was a pleasure to work with Bao. He was super friendly, knowledgeable and was able to get me the best rate.

Dealer Replied: Thank you for your kind words! We're so glad to hear you had a positive experience with Bao. We pride ourselves on providing excellent service and the best rates for our customers. Thank you for choosing us!

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I consider myself fortunate enough to be suggested to check out Mercedes Walnut Creek when I was looking for an EQE. However, I do consider myself lucky enough that I was paired up with Bao, John, and Joaquin for my purchase. I personally value customer service and honesty the most especially when...

Dealer Replied: Thank you for choosing Mercedes Walnut Creek for your EQE purchase and for your kind words about our team, Bao, John, and Joaquin. We always strive to provide excellent customer service and transparency during the car buying process. We're thrilled to hear that you had a positive experience and we appreciate your recommendation. Enjoy your new EQE!

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Very friendly and accommodating. I bought a used car from them and they treated me like I just bought the most expensive car on their lot!

Dealer Replied: Thank you for your kind words! We aim to provide exceptional service to all our customers and we are thrilled to hear about your positive experience with us. It was our pleasure to assist you with your car purchase!

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Outstanding initial support through the sale closing….deep expertise and technical knowledge. Good follow up

Dealer Replied: Thank you so much for your kind words! We strive to provide exceptional support from start to finish, and we are thrilled that you were impressed by our expertise and follow up. It was a pleasure working with you!

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I went to the dealership just to see their stock. My intention wasn?t buy the car, however after the first interaction with the dealership sales representative and finance manager I changed mi mind. Highly recommended

Dealer Replied: Thank you for the positive feedback and for choosing our dealership! We're thrilled to hear that our team was able to change your mind and provide a great experience. We appreciate your recommendation and look forward to helping you in the future.

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The greatest service ever, in and out. Everything they offer has been amazing to me and I can?t stop thinking about how much more good at them assisting me.

Dealer Replied: Thank you for your kind words! We are so thrilled that our service has exceeded your expectations and we look forward to continuing to provide you with amazing experiences. Your satisfaction is our top priority!

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I’m very satisfied to have done my purchase from Mercedes Walnut Creek , really liked the location

Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

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Great service and experience overall. Jamiel was great and super friendly! The process went smoothly and will definitely consider them again for my next purchase.

Dealer Replied: Thank you for the fantastic review! We're so happy to hear about your positive experience with our team, especially Jamiel. We would love the opportunity to work with you again for your next purchase. Thank you for choosing us!

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I found the personnel in this dealership are helpful, very friendly and respectful. I certainly will refer others to come to Mercedes-Benz of Walnut Creek

Dealer Replied: Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear that our team was helpful, friendly, and respectful. We truly appreciate your recommendation to others. Thank you for choosing Mercedes-Benz of Walnut Creek!

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after bought the car, the follow up service is not exist, they give you the number but when you text them , no reply at all.

Dealer Replied: Hello, We regret to hear you have had this experience with us following your purchase. If you are willing, we would appreciate the opportunity to turn your experience around. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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In and out making car purchase painless. Initial paperwork was ready in a short period of time. Shout out to Jamil working with him was great!

Dealer Replied: Thank you so much for the positive feedback! We take pride in making the car-buying process as efficient and painless as possible. We'll be sure to pass on your kind words to Jamil. It was a pleasure working with you.

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Great experience! Faran and John were excellent to work with. Really enjoy my new GLE.

Dealer Replied: Thank you for choosing us for your new GLE! We're thrilled to hear that Faran and John exceeded your expectations. Enjoy your new ride!

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The cars seem to be priced well for the mileage on the car. The dealer ship was clean and to the point. My only gripe was I felt a bit rushed. Not in the decision, making processes but the here is your car thank you.

Dealer Replied: Thank you for sharing your experience with us! We're glad to hear that you found our pricing and dealership to be satisfactory. We apologize for any sense of rush during your purchase, and will work to improve our delivery process in the future. Thank you for choosing us!

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BAO WAS SUCH A PLEASURE AT WC MERCEDES! The process went by so quick and he was extremely easy to talk to! Super accommodating and made me feel that it is through the entire process of getting my first Mercedes! He gave me exactly what I was asking for and more. I was truly appreciate you, Bao!

Dealer Replied: Celeste, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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The worst finance, I told 3 or 4 times, that I wanted none of add one, he knew I was ready to go. Added over 200 to my payment. The only reason I got it was he wouldn't cut ne loose. He is awful and its horrendous how he do people. Im not through complaining yet. I bought 2 cars that day and he just...

Dealer Replied: Hello, We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Visited the dealership for a tutorial on the features and to have the front license holder mounted. Dina was kind enough to set up the appointments. Pleasant person to deal with. Would not hesitate to recommend her without any reservations.

Dealer Replied: Philip, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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This place is great to buy a car or SUV,no matter used or new .The salesman are doing a great job and make you feel happy

Dealer Replied: Violeta, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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Martin was very helpful in getting me the car i wanted. He provided great customer service during the entire process, i left feeling good about my decision

Dealer Replied: Jonathan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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BAO NGO IS THE BEST. From start to finish he made the transaction seamlessly and easy. Thank you BAO

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Bao is the ultimate professional. From start to finish he informed us about everything associated with the car and made sure we were 100% satisfied with our purchase. Highly recommend him if you want to experience quality without headache. Thank you Bao

Dealer Replied: Dan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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They deceptively conceal add on to my vehicle purchase without my consent. Perma plate and road advantage. Never heard of it. Never asked for it. I?m demanding a refund. Do not sign on digital format. Ask for a hard copy before you leave dealer. They gave me a copy the day after with add on charges...

Dealer Replied: Carlos, Thank you for leaving us this feedback. We would appreciate the opportunity to address your concerns directly. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Deceptive in their sales approach when I purchased a vehicle. Be wary and careful. Do not agree to sign documents on digital format. Get a hard copy.

Dealer Replied: Hello, Thank you for leaving us this feedback. We would appreciate the opportunity to learn more about your experience so that we can properly address your concerns. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Everyone treated me with so much kindness and care. I will from now on only purchase from Mercedes Benz.

Dealer Replied: Thank you for your kind words, Josie! We strive to provide top-notch customer service and are thrilled to hear about your positive experience. We look forward to continuing to serve you! Take care!

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Really good customer service at Mercedes of Walnut Creek very nice and friendly. Everyone had a beautiful smile on their face. I was very comfortable. I have told my friends and family to visit. I passed out business cards. I had a. wonderful experience.

Dealer Replied: Hi Rachelle, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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This visit was for a lease of a vehicle. The sales and finance person was very understanding and easy to work with. Good experience. Will recommend without reservations.

Dealer Replied: Philip, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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We just purchased a car from Bao! He was very enthusiastic, informative, and kind. He’s super easy to work with and we would recommend him to anyone!

Dealer Replied: Tiona, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Friendly, helpful and punctual. Jose was wonderful to work with and I love my new car.

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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I just purchased my car from Walnut Creek Mercedes-Benz and I have to say the experience was absolutely exceptional especially thanks to Bao. From the moment I walked in, Bao made me feel welcomed, respected, and never pressured. He was incredibly knowledgeable, patient, and genuinely cared about...

Dealer Replied: Govanna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Bao was extremely helpful and quick! Got in, got a good deal, got out. Great experience!

Dealer Replied: Steven, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Bao is a very dynamic salesperson and I have made my fourth purchase of a car with him today. Working with him is virtually seamless and he always has my back. He is the best thing since sliced bread, 🙂

Dealer Replied: Rhonda, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Mr. Bao is very helpful and very easy to work with. His an awesome person and really provide to what kind of car I need for my family. See him and you guys wont regret.

Dealer Replied: Luzie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Just bought my second Benz from Bao. Despite some miscommunication and hassle from the dealership and upper management, Bao worked very hard to meet my needs and eventually make the deal happen. He stayed in communication with me and made this another five star interaction. I Highly recommend...

Dealer Replied: Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Bao assisted me with purchasing my 2024 Mustang and was extremely helpful. Mercedes-Benz of Walnut Creek provides excellent service highly recommended!

Dealer Replied: Amin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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My husband and I met Bao yesterday at Mercedes-Benz Walnut Creek while considering a car purchase. Bao asked, how could he help and was immediately helpful, friendly and inviting in his great customer service skills. Bao was very patient with us in making sure our needs were met with the car we...

Dealer Replied: Deborah, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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The whole experience was awful. Shavan who is one of their salesmen was rude and dishonest with me from start to finish. Ultimately after I bought the car and got home I realized the car wasn’t even street legal. When I brought this up to him he made excuses saying that it’s fine and it will only be...

Dealer Replied: Spencer, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about your experience and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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I was treated with courtesy and the sales rep Edwin did not try to up sell any additional pricier options. He was very straightforward with me from the earliest text message until the final handshake.

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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DO NOT BRING YOUR CAR HERE FOR A RECALL OR ANY SERVICE. I went in to get a recall on a headlight on my car fixed on 12/18/25. There were no issues with the car. They called me for the recall. on 12/19/25, they told me I needed a new battery and I approved the new battery. On 12/23/25, they told me...

Dealer Replied: Taylor, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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We had an amazing experience at MB of Walnut Creek. From the first phone call I was treated with respect and felt as if I was the only customer they had! When we arrives the car was waiting for us and so was Bao, our incredible sales person. He made the process, dare I say, fun even?! He made the...

Dealer Replied: Angela, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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1- Told me that car will be washed, detailed and ready to be picked up. When I arrived, it was dirty from inside and outside. I left the car with them and had to make another trip from sacramento (1.5 hour drive one way) to pick it again. Please be honest with the customers! 2- They forced me to pay...

Dealer Replied: Waqas, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about your experience and work to turn your experience around. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Bought a used car from here and the staff did such an amazing job. Bao was such a nice salesman and made the whole process easy. Joaquin the finance manager did a wonderful job getting us through the process. Will be return customers from now on!

Dealer Replied: Justin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Bao was excellent. Great communication and genuineness. He was very relatable and did everything he could to get us a low interest rate. I would recommend Mercedes Benz if Walnut Creek. They know how to take care of the buyer. Bao even shared his homemade donuts that his wife made. What a great...

Dealer Replied: Brendan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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I worked with Farhan (and Christian) to buy my new GLE and the overall experience has been fantastic. They loaned me the car to experience it and encouraged me to take it for a second time!! Closing the deal with their finance officer (Patel) was also a very pleasant experience. The dealership...

Dealer Replied: Mahesh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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I went today and purchased a 2017 Nissan Rogue S! Best experience I've ever had at a dealership. They were super nice and very helpful, Ali was my salesman and he was wonderful! I highly recommend him and the dealership to buy a car from! Great customer service the moment I reached out about the...

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!

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I bought my 4th car from Walnut Creek Mercedes. I have worked with Marjorie Hermenez for the last three cars. I find her to be extremely helpful. She understands my disability and works to make everything easy for me. The service department is good to work with also.

Dealer Replied: Rayna, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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I want to give a special shout out to BAO CUSTOMER SERVICE WAS EXCELLENT STAYED IN CONTACT THROUGHOUT THE WHOLE PROCESS. MAKE SURE I WAS COMFORTABLE WITH THE SALE AND MAKE SURE EVERYTHING RAN SMOOTH VERY MUCH APPRECIATED AND WILL BE DOING BUSINESS AGAIN IN THE NEAR FUTURE THANKS BAO

Dealer Replied: Justin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Everything went smooth until it came to the financing guy. I was able to do most of the paperwork and credit application online prior to my appointment time. My sales guy was great to work with. He got a lot done before I arrived. He took his time with me with the test drive and going over the...

Dealer Replied: Hello, Thank you for leaving this feedback. We regret to hear that your experience was anything less than exceptional, and we would appreciate the opportunity to speak with you directly about your visit. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Excellent service! Wonderful salesperson and attention to customer satisfaction and needs, and very beautiful showroom!

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Bao was great! He made the process quick and easy making the purchase of my car an excellent experience! Thank you!

Dealer Replied: Carlos, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Excellent choice. great team. Great customer service. Great experience. Thank you to Angelique @ Mercedes Benz Walnut Creek

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Bao provided is with great services and support. He went over the process and allowed us take out time and consider what we wanted to do.

Dealer Replied: Quiana, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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Bao was great and provided excellent and treated us well. He was very kind and patient with us.

Dealer Replied: Quiana, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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I’m shocked with the lack of customer service we have received with the Finance Department. I have escalated my issues 3 levels to the general manager and still no response. I bought a car on 11/28 and traded in a Mercedes with a payment due in 3 days that was already in progress and the finance...

Dealer Replied: Hello, We appreciate you bringing your experience to our attention. This is not the level of service we strive to provide, and we would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.

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Walnut Creek Mercedes is welcoming and inviting. Sales team met me at outside and immediately made me feel at ease..

Dealer Replied: Paulette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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I had an outstanding experience at Mercedes-Benz of Walnut Creek. Everything was excellent across the board- from the initial inquiry to the final delivery of my vehicle. My salesperson, Jim, was exceptional throughout the entire process, making the purchase experience smooth. He answered all my...

Dealer Replied: Tuanny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!

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Do not trust them to put in the contract what the salesperson talks about. Read every word ... they will try to take every possible dollar from you.

Dealer Replied: We regret to hear about your experience, and would appreciate the opportunity to learn more. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.

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I had the pleasure to work with Boa today, and finalized a purchase with him in a fast and smooth fashion. He is excellent in his knowledge about German cars, and is very friendly and easy going. I did not feel any pressure at all throughout the whole purchasing experience!

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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had super bad experience with this place the manager Nic is a big liar changed his amount increased the price 2 times and lied about app within 12 hrs just because they knew that We are serious about this purchase. had to walk away even with an hour drive one way sales Marjorie won't help anything...

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Simply wonderful! Professional to the point quick accurate! Outstanding! Both individuals, Jose Castro, Shawna Davis professional individuals. Well seasoned should deserve a 5% increase at a very large bonus for the holidays for complementing that company.

Dealer Replied: Salvador, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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I went in looking for a preowned vehicle and walked out with a new one. I felt more informed and much happier with the decision I made. Additionally I sat and thought about and was not pressured or rushed.

Dealer Replied: Alice, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!

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Great customer service. Willing to work around customer needs and very attentive to client satisfaction

Dealer Replied: Sandy, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Jamiel was great to work with Very knowledgeable and no pressure tactics Sales Mgr upfront Finance dept also very helpful Made an extra effort to get the title the way we wantef Never f

Dealer Replied: Chris, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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This used car has interior LED lighting in the doors that I found after purchase were not working,($2700 to repair) and that Mercedes-Benz of Walnut Creek had replaced a rear ac console with a used one from a car that had heated rear seats which mine didn?t, so it is the wrong console: I have...

Dealer Replied: Michael, Thank you for bringing your experience to our attention. We regret to hear you have had this experience with us, and we would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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I purchased a Certified Pre-Owned 2021 Mercedes-Benz S580 from Mercedes-Benz of Walnut Creek in April 2024, trading in my 2023 EQS. Almost immediately, the vehicle experienced major issues that should never have passed CPO inspection. Later, I discovered undisclosed accident history, which directly...

Dealer Replied: Hello, We appreciate you taking the time to leave us this feedback. We regret to hear about the issues you experienced with your vehicle, as well as your experience with our team regarding this matter. While we are happy to hear you have resolved the issue with MB USA, we regret that we were unable to resolve it to your satisfaction. We take your feedback seriously and will use your comments to improve our customer experience moving forward. If you have any additional concerns, please do not hesitate to reach out to us.

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Mr Savaun Davis was an outstanding, straight shooter and very courteous salesman person. Very much commendable in every aspects . Very knowledgeable. A Salesperson of the Month?

Dealer Replied: Giovanni, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Very good. Felt like we were old friends. Felt very trust worthy. Thank you for bringing so great Walnut Creek Mercedes and Omar. You were so helpful.

Dealer Replied: Clifford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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To Whom it May Concern, I am writing to report a significantly negative experience I had at Walnut Creek Mercedes today regarding service on my transmission. Dave, the shop foreman, and Zack, the director, were rude and disrespectful during our interaction. They stopped just short of calling me...

Dealer Replied: Jerry, Thank you for taking the time to leave us this feedback. We regret to hear you've had this experience with us, and we would appreciate the opportunity to address this situation directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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Our sales rep Bal was wonderful! Entire team was great from start to finish. Thank you to everyone at Walnut Creek Mercedes.

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Rep Jose H at MB Walnut Creek made our trip warm and friendly, professional and hospitality all that. We had very good time.

Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We hope to see you again soon, have a great day!

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Wonderful experience with Andrew. Big pleasure to get a lease c class with him! Highly recommend him and this dealership. Everyone is super enthusiastic and proactive.

Dealer Replied: Baekjin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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I had the best customer service, I truly had the best experience purchasing my new Mercedes. Thank you, Jerilyn & the rest of the team for everything! I would highly recommend this dealership if ever in the market for a Mercedes-Benz.

Dealer Replied: Baele, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Excellent customer support. Special praise for Andrew Cortes, Andrew Biglieri in Internet sales and Amin the manager. Worth the drive from Santa Rosa CA to get our new Mercedes

Dealer Replied: We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!

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Ask for Bao, best cars salesman ever. I bought a 2 seater sports car and he let me drive it exactly how I wanted on the test drive.

Dealer Replied: Jeffery, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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We came in to test drive a vehicle, rather late as my daughter didn?t get out of work until after 6. They had the car ready and quickly got out for the test. We were shown all documents and they answered all of our questions. The actual purchase was faster than I?ve ever experienced, we were driving...

Dealer Replied: Hi Paula, thank you for your wonderful review! Our team is dedicated to providing exceptional customer service and making the car buying process as efficient as possible. Congratulations on your new car and thank you for choosing us!

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I really appreciate the team that helped me with this buying process Jeremy and Kailash found the best deal possible with what I was looking. The process was seamless and easy and would recommend individuals to work with Jeremy the sales manger if you?re in the market for a new car.

Dealer Replied: Hi Alexandrea, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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They have great cars on the lot definitely, but as a first-time car buyer of a certified pre-owned vehicle I quickly learned why dealerships are known to be dens of crooks and thieves. I thought I was purchasing a car backed by the Mercedes-Benz Certified Pre-Owned Quality Guarantee. However, the...

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Worst experience ever! I was promised a complete different price over the phone on a text message. When I showed up, they changed the price. I try to speak to one of the manager his name is Amine Siddiqui. Worse attitude than worse human being. I wonder why they have the worst review on yelp. I told...

Dealer Replied: Khalil, Thank you for leaving us this feedback. We regret to hear your experience with our team was anything less than exceptional, and we would appreciate the opportunity to learn more. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com when you can so we can address this situation directly. Thank you, and have a great day.

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Professional, friendly people, eager to please every client. Christopher is really easy going and knows his job

Dealer Replied: Mariia, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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The Sales folks here at this place were able to understand the customer requirement. Even though i have a dealership nearby , i just drove to this dealership at Walnut creek. I haven't had a luxury car earlier, so i tried test driving multiple cars. They stand with you during your purchase giving...

Dealer Replied: Prabhu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Great People to go with Bao and John are great people to work with. Thank you folks

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Great customer care service with great deals,bought my sons firsts car Honda civic si

Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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This dealer has been exceptionally helpful with a great deal on a lease of a 2025 Mercedes!

Dealer Replied: Harold, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Jeremy was awesome ! He was very professional and friendly. I would come back as a repeat customer.

Dealer Replied: Thank you for your amazing review! We are so glad to hear that Jeremy provided excellent service and that you enjoyed your experience. We hope to see you soon!

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Super friendly and accommodating staff. The dealerships I had checked out before this would employ hostile sales tactics and other games to rush or force my would-be purchase. I was exhausted from going to these places when I dropped in on Mercedes Benz WC on a whim. Although I was just there to buy...

Dealer Replied: Thank you for your kind words! We are thrilled that you had a positive experience at our dealership. Our team takes pride in providing exceptional customer service. We appreciate your trust in us and hope you enjoy your new car!

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Dina was very friendly and gave us great options and info about vehicles based on our preferences. We were looking at GLE 350 but because of the info that Dina gave we got GLE 450 plug in hybrid. Happy with the service from this dealership .

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Amazing, fast and helpful experience. Jose was the absolute best to work with and went above and beyond to get us in and out with a great car.

Dealer Replied: Chris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never...

Dealer Replied: Aaron, Thank you for leaving us this feedback. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.

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I am writing to let you know how deeply disappointed i am about your sales person Marjorie Jimenez who until I signed the paper and she sold the car she was super nice typical sales tactic - but upon delivery and after driving 55 miles away I notice my home charger cable was not there so I called...

Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. This is not the exceptional experience we strive to provide, and we would appreciate the opportunity to speak with you more about this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com so that we can work towards a resolution.

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Purchased a car cash and they were all over closing the sale. Cant drive delivered vehicle because no plates. Quick responding team pre sale now crickets when I email asking when And how I will receive title so I can register. Graduate car was for = SAD

Dealer Replied: Manuel, We strive to provide exceptional customer service, and we regret to hear this has not been the case after your purchase. We would appreciate the opportunity to speak with you directly and work to resolve this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.

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Biggest inventory in the area means you get the car you want at the price that’s right. Customer service is great and they don’t like to waste your time like some others.

Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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I’m very happy with the car and glad I decided to go electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provided excellent service!

Dealer Replied: Thank you for your kind words! It's our goal to ensure our customers have a positive and seamless experience. We're thrilled you're happy with your electric car. Thank you for choosing us and trusting Angelique to assist you. We appreciate your business!

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Good dealer service with a lot of new cars and better price in Bay Area. Bao provides great services and gives us a lot of suggestions.

Dealer Replied: Thank you for the fantastic review! We take pride in offering top-notch service and a wide selection of new cars at competitive prices. Bao is dedicated to providing excellent customer care and we are happy to hear he went above and beyond for you. See you again soon!

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I?m very happy with the car and glad I decided to go electric. I wouldn?t feel as confident in my choice without the support and professionalism that I received throughout the process. Angelique provided excellent service!

Dealer Replied: Thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations!

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The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmine sales agent absolute disrespectful. They lied to me, they told me one price which wasn’t...

Consumer Replied: I have reached MB, I tried contacting the GM John Caradang, you, Chris from out of state sales. I left messages several times and none of you had the decency to give me a call back. The assistant of Leah (I believe her name was Lili, reached out to me before this review and implied that what I was saying it wasn’t true that no one could have said to me for example that I had complementary maintenance, well if they don’t know what they are doing there it is not my problem, I was lied to before signing the contract and told differently after, let me tell you Leah that I have records and screenshots of everything including the sales agent specifying that I do have complimentary service. On the 14 I have to may py second month of the lease and I still don’t have license plates, I can’t even use it. No one cares for you after signing the contract. THIS DEALERSHIP doesn’t car AT ALL for customers, it has brought me nothing but an unpleasant experience

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Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk person, Christian..

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The rear trunk floor panel was hidden under mats and later found broken. The rear subwoofer does not...

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I was very lucky to have Andrew Cortes and Amin Siddiq helped with the purchase of Eqe! They were very professional and have well care with all details! Thank you!

Dealer Replied: Tian, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Christian was very knowledgeable and extremely helpful, making the process go smoothly. I arrived mid-afternoon and still drove out with a new vehicle the same day.

Dealer Replied: Dee Dee, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Danny was a sales person and he was amazing, the price was fair and the deal was solid

Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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My experience at your dealership was one of the worst I?ve had with Mercedes. I?ve been a customer since 2011, starting in Europe and moving to the USA in 2017. I was treated poorly and forced to buy optional items. For example, you sold me anti-theft protection just to make money, even though my...

Dealer Replied: Hello, We regret to hear you had this experience with us while purchasing your vehicle. We appreciate you taking the time to bring your experience to our attention, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!!

Dealer Replied: Ruiz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get information but zero follow up and I was ready to buy multiple vehicles from the dealership. They obviously could care less...

Dealer Replied: Hello, We regret to hear you had this experience with us, and would appreciate the opportunity to make this up to you. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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I saw this 2014 E550 online. I was in San Diego but the car was $2300 under Blue Book with only 56,000 miles on it. I sent an email and received a reply before the dealership even open from their Internet Sales Manager, Bao. He sent me photos and a FaceTime tour of the vehicle. He provided every...

Dealer Replied: David, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Overall a very transparent and friendly car buying experience. We had to wait much longer than anticipated but I only took off one star since they were under-staffed on a Saturday.

Dealer Replied: Donovan, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We do hope we can be of assistance in the future. Take care!

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This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was friendly, patient and professional. He took the time to explain everything in details so we can understand. We...

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was rude and unprofessional.

Dealer Replied: Eden, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Jose was very easy to deal with and the process went smoothly and efficiently. He even noticed some small cosmetic repairs that were needed and took care of them before I even noticed or called them out.

Dealer Replied: William, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Best experience ever, I live 500 miles away and the entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best.

Dealer Replied: Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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It was a long process but Faran was helpful and professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional.

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Worked with Bao to secure a 2023 EQE SUV. Car is loaded, fun, and represents MB really well! Bao, was a pro but kept it friendly. Hats off to him and the team for a supportive buying experience.

Dealer Replied: Nathan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Omar has now sold us our seventh Mercedes and, as usual, it was a 5 star experience. If you?re in the market for a new Mercedes, this is the dealership and the sales person you?re looking for.

Dealer Replied: Richard, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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They were very nice and provided great care and support finding me the car I wanted

Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Perfect service 5 stars review everybody was helpful and friendly great communication skills nice team work skills and excellent professional performance and good warranty support

Dealer Replied: Lyn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

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Avoid at all costs! They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at my local Volvo dealer for several weeks due to a very serious open recall involving the hybrid battery - which has the potential to...

Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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They are the best dealership in the state of California in sales and service and great value!

Dealer Replied: Paul, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.

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Car buying process took too long even though we already agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand, I didn’t feel luxury at all

Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Always great service from the service department and the sales department. Friendly staff and convenient location

Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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The Dealership is a very well oiled machine. Everyone worked well as a team to provide outstanding all around service. Thank you!

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Very unhappy with the salesman, before the contract was signed, he was calling us every few minutes but never returned any calls after the car got delivered and they received the down payment. Very unprofessional, never seen this bad service from any other Mercedes dealers!! Sorry to say that it...

Dealer Replied: Hello, We appreciate you taking the time to leave us this feedback. We would appreciate the opportunity to speak with you directly about your experience. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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I bought a $30k used car from them. They didn?t do any cleaning whatsoever before handing me the keys with just enough charge to get home and no way to charge it since Tesla takes awhile to approve new owners on their app to be able to use a Tesla supercharger. It came with a charger but it wasn?t...

Dealer Replied: Kelly, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Everyone that helped in this process was extremely courteous and friendly, thank you all. They serve filtered water not bottled. If you're considering a new or used vehicle go check them out.

Dealer Replied: Joe, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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Used car, The milage as advertised was 20,000 miles off-more miles, as we took possession and drove the car off the lot the Engine trouble light came on and was repaired. The sales rep initially indicated this car, a Honda trade-in, was thoroughly checked and with all the subsequent issues it was...

Dealer Replied: John, Thank you for taking the time to leave us this feedback. We regret to hear that your recent experience with us has been anything but exceptional, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work to turn your experience around.

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Savon was incredibly helpful. He gave excellent customer service! KP was a proffesional and expedited the paperwork quickly. The facilities were clean and comfortable. Thank you for the experience.

Dealer Replied: Curtis, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

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It was totally awesome and excellent vehicle purchase experience with trust, honesty, and transparency. Everything processed smoothly and seamlessly!

Dealer Replied: We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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Jose went above and beyond to make sire I felt confident and taken care of every step of the way. It felt more of like visiting a family than making a big purchase. I left with a great car and a total peace of mind. Highly recommend asking for Jose!

Dealer Replied: Jean, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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We are Walnut Creek Mercedes Benz loyal. Personal service, attentive staff and great stock. We look forward to future purchases!

Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

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I went to Mercedes Benz of Walnut Creek to buy a used vehicle, and they could not have been more helpful, and made the whole experience the best I?ve had at a dealership. My salesman, Jeremy, was friendly and attentive, and everyone in the finance department was so great, helping me out at every...

Dealer Replied: Rachel, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Bao has been awesome great experience would come back for my next car Was in and out fast

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Bought a Tesla Model S plaid from them. They misrepresented the price on the title due to which I have to pay more taxes. Finance dept accepted the error but refused to compensate me. Contacted several people in the dealership including the GM (Jason) but did not get this resolved. They also...

Dealer Replied: Amir, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Very Disappointed — Misleading, Unprofessional, and No Accountability I purchased my vehicle from Mercedez Benz of Walnut Creek in late January 2024. I added the PermaPlate warranty to protect the interior, thinking it was a smart investment. The day after I picked the car up , I noticed a tear in...

Dealer Replied: Kiana, Thank you for taking the time to bring this to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution.

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If I could give 10 stars I would. Thank you so much to Marjorie from Walnut Creek. She was the absolute best! Made getting a new car such a seamless process. I was very specific with what I was looking for, and she helped me find the perfect car. This was my first time doing business with Mercedes...

Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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Ali was very helpful throughout the process despite us being in a time crunch and having some miscommunication with our original offer. I would recommend Ali to others.

Dealer Replied: Robert, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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An hour ago, it was $42,000, and now it is $52,000. This inconsistency can be concerning for customers who travel long distances. Avoid please.

Dealer Replied: James, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Our experience with Bao was fantastic. He previously worked in the Mercedez-Benz manufacturing facility so he is very knowledgeable about all of the features of the cars. He is very efficient and a pleasure to work with.

Dealer Replied: Nora, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

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Simple process. Everybody was very helpful and made the process easy. This thing won?t let me submit unless I write more. So just writing

Dealer Replied: We are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

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I have been a Mercedes Benz customer for many years, and once again I was not disappointed. Danny helped me select my new car. The level of service I received from him and everyone involved in the process was great. I appreciate the care and support. Thank you for making it a positive experience.

Dealer Replied: Hi Pamela, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan at a higher interest, more money down and remove the extended warranty I bought. I offered to pick up my...

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We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.

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I had an excellent car lease experience at this dealer. Jose was very nice and he kindly introduced the vehicle. Also he offered an trade-in for my old car that saved my time and effort to sell it somewhere else.

Dealer Replied: Hi Bo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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BEST Mercedes Benz Dealership in entire Bay area ESPECIALLY Mr. Bao!! This is our _th time getting an MB car from him and boy,.. it's just like a walk in the park. He will make things very easy and very clear- NO HIDDEN infos!! Mr. Bao is the 'man'!!! 👍🏻⭐️

Dealer Replied: Jerry, we really appreciate your positive review! We look forward to your next visit! Take care!

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We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.

Dealer Replied: Laura, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!

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Bao made everything easy and he made sure we are happy and ease with the whole process. Thanks Bao

Dealer Replied: Ruby, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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I’ve been buying cars from this dealership since 2013, and I can honestly say they’ve earned my full trust and loyalty, especially Bao. Over the years, I’ve purchased vehicles for my entire family through him, and every single time, he goes above and beyond to make sure we’re taken care of. Bao is...

Dealer Replied: Annette, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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Omar is the man, treats you with respect, is kind, honest and knowledgeable. He has been my go to guy for almost a decade, finds the best deals and is incredible thoughtful. No xx - Go see him & get your dream car!

Dealer Replied: Simona, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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Faran was able to match us to the right vehicle, answer all our questions, and take us to the finish line and make sure we left as happy customers.

Dealer Replied: Nadia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.

Dealer Replied: Judy, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Worked with Jamiel Medina, he was responsive, knowledgeable and easy to work with. Went the extra mile to get the deal done. Would definitely recommend.

Dealer Replied: Jana, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I had an extremely disappointing experience with the Mercedes-Benz of Walnut Creek Service Department. I brought my car in for a service related to the ambient lighting, and when I picked it up, I noticed a scratch on the inside of my windshield, right on the tint ? exactly where they had been...

Dealer Replied: Brianna, Thank you for taking the time to leave us this feedback about your experience with us. We would appreciate the opportunity to speak with you directly about this situation. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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The Mercedes-Benz of Walnut Creek team provided an exceptional experience, showcasing a superior selection of vehicles and demonstrating top-tier professionalism. I highly recommend it when you are looking for a vehicle.

Dealer Replied: Tal, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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It was very satisfying everything was great and done professionally. They answered all my questions and concerns. Would recommend to people to purchase from them! .

Dealer Replied: Hi Salvador, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship!

Dealer Replied: Diego, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!

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Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action.

Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to turn your experience around. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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Easy to work with. Fast and effective. Thank you for all the help. Great dealer.

Dealer Replied: Armen, we really appreciate your positive review! We look forward to your next visit! Take care!

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Bao was extremely helpful and really great to deal with. This is the 9th car I’ve bought from Walnut Creek Mercedes!

Dealer Replied: Cindeye, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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Jose Castro was helpful and transparent when I went in for my lease. Would work with him again.

Dealer Replied: Elton, Thank you for sharing your experience with us! We're delighted to hear that Jose provided excellent service and transparency during your lease process. We look forward to working with you again in the future.

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Bao is the man! Bought a Tesla Model 3 over the weekend at the MB of Walnut Creet location. The whole experience was smooth and easy - from the test drive to the pricing discussions (appreciate the transparency) to the financial disclosures completion (shout out to Kailash also). Bao enabled us...

Dealer Replied: Rajesh, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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Excellent sales person, Farhan is very great and offers good customer service overall very good experience

Dealer Replied: Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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Sauven, my salesperson was excellent, personal & informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew her stuff. All around, a very pleasurable afternoon spending my money.

Dealer Replied: Mac, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.

Dealer Replied: Judy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I am extremely pleased with my recent purchase from Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading in my vehicle for some time, and I am thrilled with the entire experience. I want to specifically...

Dealer Replied: Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Walnut Creek! Take care!

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