Cars.com Review
- December 15, 2025
Great customer service. Willing to work around customer needs and very attentive to client satisfaction
Cars.com Review
- December 15, 2025
Jamiel was great to work with Very knowledgeable and no pressure tactics Sales Mgr upfront Finance dept also very helpful Made an extra effort to get the title the way we wantef Never f
Cars.com Review
- December 15, 2025
This used car has interior LED lighting in the doors that I found after purchase were not working,($2700 to repair) and that Mercedes-Benz of Walnut Creek had replaced a rear ac console with a used one from a car that had heated rear seats which mine didn?t, so it is the wrong console: I have...
Cars.com Review
- December 13, 2025
I purchased a Certified Pre-Owned 2021 Mercedes-Benz S580 from Mercedes-Benz of Walnut Creek in April 2024, trading in my 2023 EQS. Almost immediately, the vehicle experienced major issues that should never have passed CPO inspection. Later, I discovered undisclosed accident history, which directly...
Cars.com Review
- December 11, 2025
Mr Savaun Davis was an outstanding, straight shooter and very courteous salesman person. Very much commendable in every aspects . Very knowledgeable. A Salesperson of the Month?
Cars.com Review
- December 05, 2025
Very good. Felt like we were old friends. Felt very trust worthy. Thank you for bringing so great Walnut Creek Mercedes and Omar. You were so helpful.
Dealer Replied: Clifford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- December 03, 2025
To Whom it May Concern, I am writing to report a significantly negative experience I had at Walnut Creek Mercedes today regarding service on my transmission. Dave, the shop foreman, and Zack, the director, were rude and disrespectful during our interaction. They stopped just short of calling me...
Dealer Replied: Jerry, Thank you for taking the time to leave us this feedback. We regret to hear you've had this experience with us, and we would appreciate the opportunity to address this situation directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- November 30, 2025
Our sales rep Bal was wonderful! Entire team was great from start to finish. Thank you to everyone at Walnut Creek Mercedes.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 23, 2025
Rep Jose H at MB Walnut Creek made our trip warm and friendly, professional and hospitality all that. We had very good time.
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We hope to see you again soon, have a great day!
Cars.com Review
- November 20, 2025
Wonderful experience with Andrew. Big pleasure to get a lease c class with him! Highly recommend him and this dealership. Everyone is super enthusiastic and proactive.
Dealer Replied: Baekjin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 20, 2025
I had the best customer service, I truly had the best experience purchasing my new Mercedes. Thank you, Jerilyn & the rest of the team for everything! I would highly recommend this dealership if ever in the market for a Mercedes-Benz.
Dealer Replied: Baele, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- November 15, 2025
Excellent customer support. Special praise for Andrew Cortes, Andrew Biglieri in Internet sales and Amin the manager. Worth the drive from Santa Rosa CA to get our new Mercedes
Dealer Replied: We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 14, 2025
Ask for Bao, best cars salesman ever. I bought a 2 seater sports car and he let me drive it exactly how I wanted on the test drive.
Dealer Replied: Jeffery, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 14, 2025
We came in to test drive a vehicle, rather late as my daughter didn?t get out of work until after 6. They had the car ready and quickly got out for the test. We were shown all documents and they answered all of our questions. The actual purchase was faster than I?ve ever experienced, we were driving...
Dealer Replied: Hi Paula, thank you for your wonderful review! Our team is dedicated to providing exceptional customer service and making the car buying process as efficient as possible. Congratulations on your new car and thank you for choosing us!
Cars.com Review
- November 13, 2025
I really appreciate the team that helped me with this buying process Jeremy and Kailash found the best deal possible with what I was looking. The process was seamless and easy and would recommend individuals to work with Jeremy the sales manger if you?re in the market for a new car.
Dealer Replied: Hi Alexandrea, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 12, 2025
They have great cars on the lot definitely, but as a first-time car buyer of a certified pre-owned vehicle I quickly learned why dealerships are known to be dens of crooks and thieves. I thought I was purchasing a car backed by the Mercedes-Benz Certified Pre-Owned Quality Guarantee. However, the...
Cars.com Review
- November 06, 2025
Worst experience ever! I was promised a complete different price over the phone on a text message. When I showed up, they changed the price. I try to speak to one of the manager his name is Amine Siddiqui. Worse attitude than worse human being. I wonder why they have the worst review on yelp. I told...
Dealer Replied: Khalil, Thank you for leaving us this feedback. We regret to hear your experience with our team was anything less than exceptional, and we would appreciate the opportunity to learn more. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com when you can so we can address this situation directly. Thank you, and have a great day.
Cars.com Review
- November 06, 2025
Professional, friendly people, eager to please every client. Christopher is really easy going and knows his job
Dealer Replied: Mariia, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 05, 2025
The Sales folks here at this place were able to understand the customer requirement. Even though i have a dealership nearby , i just drove to this dealership at Walnut creek. I haven't had a luxury car earlier, so i tried test driving multiple cars. They stand with you during your purchase giving...
Dealer Replied: Prabhu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- November 05, 2025
Great People to go with Bao and John are great people to work with. Thank you folks
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 02, 2025
Great customer care service with great deals,bought my sons firsts car Honda civic si
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- October 29, 2025
This dealer has been exceptionally helpful with a great deal on a lease of a 2025 Mercedes!
Dealer Replied: Harold, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
Jeremy was awesome ! He was very professional and friendly. I would come back as a repeat customer.
Dealer Replied: Thank you for your amazing review! We are so glad to hear that Jeremy provided excellent service and that you enjoyed your experience. We hope to see you soon!
Cars.com Review
- October 21, 2025
Super friendly and accommodating staff. The dealerships I had checked out before this would employ hostile sales tactics and other games to rush or force my would-be purchase. I was exhausted from going to these places when I dropped in on Mercedes Benz WC on a whim. Although I was just there to buy...
Dealer Replied: Thank you for your kind words! We are thrilled that you had a positive experience at our dealership. Our team takes pride in providing exceptional customer service. We appreciate your trust in us and hope you enjoy your new car!
Cars.com Review
- October 17, 2025
Dina was very friendly and gave us great options and info about vehicles based on our preferences. We were looking at GLE 350 but because of the info that Dina gave we got GLE 450 plug in hybrid. Happy with the service from this dealership .
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 10, 2025
Amazing, fast and helpful experience. Jose was the absolute best to work with and went above and beyond to get us in and out with a great car.
Dealer Replied: Chris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 05, 2025
I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never...
Dealer Replied: Aaron, Thank you for leaving us this feedback. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- October 03, 2025
I am writing to let you know how deeply disappointed i am about your sales person Marjorie Jimenez who until I signed the paper and she sold the car she was super nice typical sales tactic - but upon delivery and after driving 55 miles away I notice my home charger cable was not there so I called...
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. This is not the exceptional experience we strive to provide, and we would appreciate the opportunity to speak with you more about this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com so that we can work towards a resolution.
Cars.com Review
- October 01, 2025
Purchased a car cash and they were all over closing the sale. Cant drive delivered vehicle because no plates. Quick responding team pre sale now crickets when I email asking when And how I will receive title so I can register. Graduate car was for = SAD
Dealer Replied: Manuel, We strive to provide exceptional customer service, and we regret to hear this has not been the case after your purchase. We would appreciate the opportunity to speak with you directly and work to resolve this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.
Cars.com Review
- September 30, 2025
Biggest inventory in the area means you get the car you want at the price that’s right. Customer service is great and they don’t like to waste your time like some others.
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- September 28, 2025
I’m very happy with the car and glad I decided to go electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provided excellent service!
Dealer Replied: Thank you for your kind words! It's our goal to ensure our customers have a positive and seamless experience. We're thrilled you're happy with your electric car. Thank you for choosing us and trusting Angelique to assist you. We appreciate your business!
Cars.com Review
- September 27, 2025
Good dealer service with a lot of new cars and better price in Bay Area. Bao provides great services and gives us a lot of suggestions.
Dealer Replied: Thank you for the fantastic review! We take pride in offering top-notch service and a wide selection of new cars at competitive prices. Bao is dedicated to providing excellent customer care and we are happy to hear he went above and beyond for you. See you again soon!
Cars.com Review
- September 26, 2025
I?m very happy with the car and glad I decided to go electric. I wouldn?t feel as confident in my choice without the support and professionalism that I received throughout the process. Angelique provided excellent service!
Dealer Replied: Thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations!
Cars.com Review
- September 26, 2025
The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmine sales agent absolute disrespectful. They lied to me, they told me one price which wasn’t...
Consumer Replied: I have reached MB, I tried contacting the GM John Caradang, you, Chris from out of state sales. I left messages several times and none of you had the decency to give me a call back. The assistant of Leah (I believe her name was Lili, reached out to me before this review and implied that what I was saying it wasn’t true that no one could have said to me for example that I had complementary maintenance, well if they don’t know what they are doing there it is not my problem, I was lied to before signing the contract and told differently after, let me tell you Leah that I have records and screenshots of everything including the sales agent specifying that I do have complimentary service. On the 14 I have to may py second month of the lease and I still don’t have license plates, I can’t even use it. No one cares for you after signing the contract. THIS DEALERSHIP doesn’t car AT ALL for customers, it has brought me nothing but an unpleasant experience
Cars.com Review
- September 26, 2025
Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk person, Christian..
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 26, 2025
I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The rear trunk floor panel was hidden under mats and later found broken. The rear subwoofer does not...
Cars.com Review
- September 26, 2025
I was very lucky to have Andrew Cortes and Amin Siddiq helped with the purchase of Eqe! They were very professional and have well care with all details! Thank you!
Dealer Replied: Tian, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 23, 2025
Christian was very knowledgeable and extremely helpful, making the process go smoothly. I arrived mid-afternoon and still drove out with a new vehicle the same day.
Dealer Replied: Dee Dee, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 21, 2025
Danny was a sales person and he was amazing, the price was fair and the deal was solid
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- September 21, 2025
My experience at your dealership was one of the worst I?ve had with Mercedes. I?ve been a customer since 2011, starting in Europe and moving to the USA in 2017. I was treated poorly and forced to buy optional items. For example, you sold me anti-theft protection just to make money, even though my...
Dealer Replied: Hello, We regret to hear you had this experience with us while purchasing your vehicle. We appreciate you taking the time to bring your experience to our attention, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 20, 2025
Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!!
Dealer Replied: Ruiz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 16, 2025
THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get information but zero follow up and I was ready to buy multiple vehicles from the dealership. They obviously could care less...
Dealer Replied: Hello, We regret to hear you had this experience with us, and would appreciate the opportunity to make this up to you. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 14, 2025
I saw this 2014 E550 online. I was in San Diego but the car was $2300 under Blue Book with only 56,000 miles on it. I sent an email and received a reply before the dealership even open from their Internet Sales Manager, Bao. He sent me photos and a FaceTime tour of the vehicle. He provided every...
Dealer Replied: David, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- September 14, 2025
Overall a very transparent and friendly car buying experience. We had to wait much longer than anticipated but I only took off one star since they were under-staffed on a Saturday.
Dealer Replied: Donovan, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- September 13, 2025
This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was friendly, patient and professional. He took the time to explain everything in details so we can understand. We...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 12, 2025
Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was rude and unprofessional.
Dealer Replied: Eden, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 09, 2025
Jose was very easy to deal with and the process went smoothly and efficiently. He even noticed some small cosmetic repairs that were needed and took care of them before I even noticed or called them out.
Dealer Replied: William, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 07, 2025
Best experience ever, I live 500 miles away and the entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best.
Dealer Replied: Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 04, 2025
It was a long process but Faran was helpful and professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 04, 2025
Worked with Bao to secure a 2023 EQE SUV. Car is loaded, fun, and represents MB really well! Bao, was a pro but kept it friendly. Hats off to him and the team for a supportive buying experience.
Dealer Replied: Nathan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 03, 2025
Omar has now sold us our seventh Mercedes and, as usual, it was a 5 star experience. If you?re in the market for a new Mercedes, this is the dealership and the sales person you?re looking for.
Dealer Replied: Richard, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 30, 2025
They were very nice and provided great care and support finding me the car I wanted
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- August 27, 2025
Perfect service 5 stars review everybody was helpful and friendly great communication skills nice team work skills and excellent professional performance and good warranty support
Dealer Replied: Lyn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- August 18, 2025
Avoid at all costs! They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at my local Volvo dealer for several weeks due to a very serious open recall involving the hybrid battery - which has the potential to...
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 18, 2025
They are the best dealership in the state of California in sales and service and great value!
Dealer Replied: Paul, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 16, 2025
Car buying process took too long even though we already agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand, I didn’t feel luxury at all
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 15, 2025
Always great service from the service department and the sales department. Friendly staff and convenient location
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 14, 2025
The Dealership is a very well oiled machine. Everyone worked well as a team to provide outstanding all around service. Thank you!
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 13, 2025
Very unhappy with the salesman, before the contract was signed, he was calling us every few minutes but never returned any calls after the car got delivered and they received the down payment. Very unprofessional, never seen this bad service from any other Mercedes dealers!! Sorry to say that it...
Dealer Replied: Hello, We appreciate you taking the time to leave us this feedback. We would appreciate the opportunity to speak with you directly about your experience. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 13, 2025
I bought a $30k used car from them. They didn?t do any cleaning whatsoever before handing me the keys with just enough charge to get home and no way to charge it since Tesla takes awhile to approve new owners on their app to be able to use a Tesla supercharger. It came with a charger but it wasn?t...
Dealer Replied: Kelly, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 12, 2025
Everyone that helped in this process was extremely courteous and friendly, thank you all. They serve filtered water not bottled. If you're considering a new or used vehicle go check them out.
Dealer Replied: Joe, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 10, 2025
Used car, The milage as advertised was 20,000 miles off-more miles, as we took possession and drove the car off the lot the Engine trouble light came on and was repaired. The sales rep initially indicated this car, a Honda trade-in, was thoroughly checked and with all the subsequent issues it was...
Dealer Replied: John, Thank you for taking the time to leave us this feedback. We regret to hear that your recent experience with us has been anything but exceptional, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work to turn your experience around.
Cars.com Review
- August 09, 2025
Savon was incredibly helpful. He gave excellent customer service! KP was a proffesional and expedited the paperwork quickly. The facilities were clean and comfortable. Thank you for the experience.
Dealer Replied: Curtis, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Cars.com Review
- August 07, 2025
It was totally awesome and excellent vehicle purchase experience with trust, honesty, and transparency. Everything processed smoothly and seamlessly!
Dealer Replied: We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- August 06, 2025
Jose went above and beyond to make sire I felt confident and taken care of every step of the way. It felt more of like visiting a family than making a big purchase. I left with a great car and a total peace of mind. Highly recommend asking for Jose!
Dealer Replied: Jean, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 05, 2025
We are Walnut Creek Mercedes Benz loyal. Personal service, attentive staff and great stock. We look forward to future purchases!
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 04, 2025
I went to Mercedes Benz of Walnut Creek to buy a used vehicle, and they could not have been more helpful, and made the whole experience the best I?ve had at a dealership. My salesman, Jeremy, was friendly and attentive, and everyone in the finance department was so great, helping me out at every...
Dealer Replied: Rachel, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 03, 2025
Bao has been awesome great experience would come back for my next car Was in and out fast
Cars.com Review
- August 03, 2025
Bought a Tesla Model S plaid from them. They misrepresented the price on the title due to which I have to pay more taxes. Finance dept accepted the error but refused to compensate me. Contacted several people in the dealership including the GM (Jason) but did not get this resolved. They also...
Dealer Replied: Amir, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 02, 2025
Very Disappointed — Misleading, Unprofessional, and No Accountability I purchased my vehicle from Mercedez Benz of Walnut Creek in late January 2024. I added the PermaPlate warranty to protect the interior, thinking it was a smart investment. The day after I picked the car up , I noticed a tear in...
Dealer Replied: Kiana, Thank you for taking the time to bring this to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution.
Cars.com Review
- July 30, 2025
If I could give 10 stars I would. Thank you so much to Marjorie from Walnut Creek. She was the absolute best! Made getting a new car such a seamless process. I was very specific with what I was looking for, and she helped me find the perfect car. This was my first time doing business with Mercedes...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 28, 2025
Ali was very helpful throughout the process despite us being in a time crunch and having some miscommunication with our original offer. I would recommend Ali to others.
Dealer Replied: Robert, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 25, 2025
An hour ago, it was $42,000, and now it is $52,000. This inconsistency can be concerning for customers who travel long distances. Avoid please.
Dealer Replied: James, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 19, 2025
Our experience with Bao was fantastic. He previously worked in the Mercedez-Benz manufacturing facility so he is very knowledgeable about all of the features of the cars. He is very efficient and a pleasure to work with.
Dealer Replied: Nora, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Cars.com Review
- July 19, 2025
Simple process. Everybody was very helpful and made the process easy. This thing won?t let me submit unless I write more. So just writing
Dealer Replied: We are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- July 17, 2025
I have been a Mercedes Benz customer for many years, and once again I was not disappointed. Danny helped me select my new car. The level of service I received from him and everyone involved in the process was great. I appreciate the care and support. Thank you for making it a positive experience.
Dealer Replied: Hi Pamela, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- July 16, 2025
They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan at a higher interest, more money down and remove the extended warranty I bought. I offered to pick up my...
Dealer Replied: Hello, Thank you for taking the time to leave us your honest feedback. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 11, 2025
We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.
Cars.com Review
- July 11, 2025
I had an excellent car lease experience at this dealer. Jose was very nice and he kindly introduced the vehicle. Also he offered an trade-in for my old car that saved my time and effort to sell it somewhere else.
Dealer Replied: Hi Bo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 10, 2025
BEST Mercedes Benz Dealership in entire Bay area ESPECIALLY Mr. Bao!! This is our _th time getting an MB car from him and boy,.. it's just like a walk in the park. He will make things very easy and very clear- NO HIDDEN infos!! Mr. Bao is the 'man'!!! 👍🏻⭐️
Dealer Replied: Jerry, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.
Dealer Replied: Laura, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Bao made everything easy and he made sure we are happy and ease with the whole process. Thanks Bao
Dealer Replied: Ruby, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
I’ve been buying cars from this dealership since 2013, and I can honestly say they’ve earned my full trust and loyalty, especially Bao. Over the years, I’ve purchased vehicles for my entire family through him, and every single time, he goes above and beyond to make sure we’re taken care of. Bao is...
Dealer Replied: Annette, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Omar is the man, treats you with respect, is kind, honest and knowledgeable. He has been my go to guy for almost a decade, finds the best deals and is incredible thoughtful. No xx - Go see him & get your dream car!
Dealer Replied: Simona, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Faran was able to match us to the right vehicle, answer all our questions, and take us to the finish line and make sure we left as happy customers.
Dealer Replied: Nadia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 08, 2025
Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.
Dealer Replied: Judy, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 08, 2025
Worked with Jamiel Medina, he was responsive, knowledgeable and easy to work with. Went the extra mile to get the deal done. Would definitely recommend.
Dealer Replied: Jana, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 07, 2025
I had an extremely disappointing experience with the Mercedes-Benz of Walnut Creek Service Department. I brought my car in for a service related to the ambient lighting, and when I picked it up, I noticed a scratch on the inside of my windshield, right on the tint ? exactly where they had been...
Dealer Replied: Brianna, Thank you for taking the time to leave us this feedback about your experience with us. We would appreciate the opportunity to speak with you directly about this situation. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 07, 2025
The Mercedes-Benz of Walnut Creek team provided an exceptional experience, showcasing a superior selection of vehicles and demonstrating top-tier professionalism. I highly recommend it when you are looking for a vehicle.
Dealer Replied: Tal, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 03, 2025
It was very satisfying everything was great and done professionally. They answered all my questions and concerns. Would recommend to people to purchase from them! .
Dealer Replied: Hi Salvador, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 03, 2025
We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship!
Dealer Replied: Diego, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- July 02, 2025
Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action.
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to turn your experience around. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- June 29, 2025
Easy to work with. Fast and effective. Thank you for all the help. Great dealer.
Dealer Replied: Armen, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- June 29, 2025
Bao was extremely helpful and really great to deal with. This is the 9th car I’ve bought from Walnut Creek Mercedes!
Dealer Replied: Cindeye, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- June 26, 2025
Jose Castro was helpful and transparent when I went in for my lease. Would work with him again.
Dealer Replied: Elton, Thank you for sharing your experience with us! We're delighted to hear that Jose provided excellent service and transparency during your lease process. We look forward to working with you again in the future.
Cars.com Review
- June 22, 2025
Bao is the man! Bought a Tesla Model 3 over the weekend at the MB of Walnut Creet location. The whole experience was smooth and easy - from the test drive to the pricing discussions (appreciate the transparency) to the financial disclosures completion (shout out to Kailash also). Bao enabled us...
Dealer Replied: Rajesh, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Cars.com Review
- June 19, 2025
Excellent sales person, Farhan is very great and offers good customer service overall very good experience
Dealer Replied: Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 18, 2025
Sauven, my salesperson was excellent, personal & informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew her stuff. All around, a very pleasurable afternoon spending my money.
Dealer Replied: Mac, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- June 17, 2025
Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.
Dealer Replied: Judy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- June 16, 2025
I am extremely pleased with my recent purchase from Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading in my vehicle for some time, and I am thrilled with the entire experience. I want to specifically...
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Walnut Creek! Take care!
Cars.com Review
- June 13, 2025
Our salesman Jamel was wonderful. Explained the features of the car, was patient with our questions and supported us during the whole process. We met the GM John Lee who was terrific, and finally finance specialist Hany Yosri who was exceptional. Overall experience was excellent.
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- June 10, 2025
Jessica was the absolute best. Gave honest advice and was a pleasure to be around. Plan on only working with her going forward!
Dealer Replied: Mark, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- June 04, 2025
Bao was amazing. He really pulled through for me and got me approved for a vehicle during a difficult time in my life. Thank you so much for taking the extra time and working with me.
Dealer Replied: Andrea, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 29, 2025
Yesterday I bought a Used car from Mercedes-Benz of Walnut Creek. Probably the least expense they had on the lot. But? I was treated like I was buying the top of the line Mercedes. Everyone was veery pleasant even the financial guy?which in my experience is very unusual. He understood my position...
Dealer Replied: Robert, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 27, 2025
Excelent easy process . Jos� Hern�ndez and Santiago Fl�rez make everything easy and quick I am happy and always I recommend to buy a car there.
Dealer Replied: Claudia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 26, 2025
Super slow and almost none respond after sales, and the vehicle have problem since day1, the dealer commit to fix but one and half month later still no any response, very bad experience.
Consumer Replied: Hi Mercedes-Benz of Walnut Creek, i already email to your Customer Relations Manager Leah and Jasmine, but unfortunately one week past i still didn't get any response, can you help to check with your colleague? thanks!
Cars.com Review
- May 24, 2025
Jamiel is my sales person and he helped to get through the process of buying my new car. Check it out if you are shopping for a new car.
Dealer Replied: Satish, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 21, 2025
Responsive via email. Attentive to my term requirements. Exceeded expectations. Kind, patient staff and they worked as a team to help me get the car I wanted. The drive was worth it.
Dealer Replied: Senia, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Cars.com Review
- May 16, 2025
jameil is a person not a salesman!!! trust and believe in him!!! he is a man you can trust!!!
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 16, 2025
I bought a great car and love it. Unfortunately the follow up has been terrible. It only had one key and I’ve been chasing them down for over a month to get the second. Numerous calls and texts and nothing. I also asked to purchase a few accessories that they forgot to include in the delivery,...
Dealer Replied: Will, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- May 16, 2025
Bao did a tremendous job! Excellent job performance throughout! This is our third purchase from Mercedes-Benz of Walnut Creek and I highly anticipate it will not be our last! Dean Karahalios
Dealer Replied: Dean, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 15, 2025
Excellent customer service & care through out the entire buying process. Chau is the best in the business! Kevin/ Mohammad was friendly & patient. Thank you both!
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 11, 2025
Had a great experience working with Dina to find the perfect car! Hate car dealerships/financing crap (paid cash), but absolutely loved Dina and would give her 10 stars out of 5!!!!
Cars.com Review
- May 09, 2025
Great customer service from beginning to end! Big thank you to the whole team - Ozzy, Jerilyn and Shawna!
Cars.com Review
- May 08, 2025
Jim, Nic, and Hanny provided excellent service in a friendly setting. Negotiations were professional and positive. Jim?s knowledge and advice was very helpful in making decisions and changing them too.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 07, 2025
It was pleasant Experience. Ali was good salesman. Area is nice and clean. Staff was good. Ali made sure we are comfortable in deal. I will recommend my friends.
Dealer Replied: Balwinder, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- May 05, 2025
The agent was very knowledgeable of the vehicle that he is selling. He is very courteous and polite. He made my shopping experience hustle free.
Dealer Replied: Cynthia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 05, 2025
Yuri is a great Sales Person! I?m working with him for many years and always success. Also Nick his manager was a helpful and professional. Thank you for a great deal. We will meet soon for the next purchasing.
Dealer Replied: Avi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 01, 2025
Great experience. Thorough, detailed and friendly attentive staff that were very efficient as well. I will recommend to all friends and family. Dealership is also easily accessible from the freeway
Dealer Replied: Michael, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- May 01, 2025
I recently purchased a 2024 Mercedes-Benz EQE and the entire experience was absolutely amazing! From start to finish, my salesperson Jerel went above and beyond to make sure everything was smooth, informative, and enjoyable. He was knowledgeable, professional, and genuinely cared about finding the...
Dealer Replied: Brenda, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 30, 2025
I have to start out with a huge shout out to our sales consultant, Jerel Shelton. We needed a used car for our 16-year old daughter. Jerel was patient, kind and knowledgeable. He listened to what our needs were and directed us to the perfect car for our daughter. I had been looking for a car for her...
Dealer Replied: Margaret, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 28, 2025
My salesman Jamiel Medina was very professional and knowledgeable of this vehicle. He was so kind and caring to my needs. I will recommend him to my family and friends.
Dealer Replied: Andrea, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 27, 2025
Amazing service, and great people who helped get the job done. Very happy with my experience.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 26, 2025
This is my third Mercedes and the first time I went to Walnut Creek Mercedes-Benz. And to be honest with you, literally the best experience that I?ve ever had. My sales rep Jose was awesome! He took the time to listen to my needs and wants and guided me every step of the way it made everything nice...
Dealer Replied: Nicholas, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 26, 2025
Title: Flawless & Convenient CPO Purchase! I recently bought a CPO Mercedes from Ali at Mercedes-Benz of Walnut Creek, and the experience was absolutely seamless. Ali made the entire process incredibly easy and pain-free. He was flexible, allowing us to start in person and finish remotely to fit my...
Cars.com Review
- April 23, 2025
Cars.com landed me at Mercedes-Benz in Walnut Creek, my backyard. Who knew they sold new and USED cars? I would never have thought of this place.. With a background in sales, I could negotiate what I wanted, but they are persistent. Overall, is a lovely dealership with friendly, helpful staff, even...
Dealer Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- April 23, 2025
I really appreciated working with Jim S.as he balanced a sense of urgency about my wanting to find a new car with patience for my many questions. His easy personality/vibe and communication style foster trust. His having listened carefully to my desired specifications, and resourcefulness in...
Dealer Replied: Abelinn, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 22, 2025
Great service by Omar Khan. Highly Recommend him. I ordered a car from him last Fall. Found my way to him when inquired about a vehicle in inventory that was already sold. Arranged an order with Omar. No hassles, extremely responsive. Everything happened as he said it would when he said it would.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 20, 2025
They made my buying experience pain free - worked with me to deliver to my home and our out the contract remotely when I couldn?t stay to complete the paperwork. Their flexibility made the sale. Our dealer Ali is truly the best. Thank you!!!
Dealer Replied: Hi Bolanle, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 20, 2025
Jerel was one of the best sales people I’ve dealt with at a dealership. The process was smooth and I didn’t feel like he was negotiating at each step.
Dealer Replied: Gina, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 18, 2025
Very smooth. Valerie did a great job getting us the car we wanted. I was a bit worried about the tarriffs Impact .- but no problem.
Dealer Replied: Arthur, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 16, 2025
Had to swallow multiple hidden fees & add ons that did not ask for but unable to remove. Car shows defects that should have been found during the inspection that were clearly missed after driving for just a day. Zero trust in the dealership going forward
Dealer Replied: Jack, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- April 14, 2025
The staff is very professional and helpful, they provide excellent service every time I come in for service.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2025
Incredible Service. I purchased a brand new 2025 Mercedes and had an incredibly positive experience from beginning to end. For all of your MB needs this is your dealership!
Dealer Replied: Gina, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2025
Great service honest salesperson fair financing great choice of preowned cars very good coffee machine
Dealer Replied: We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Cars.com Review
- April 10, 2025
I?ll begin by acknowledging that the salesman performed reasonably well. However, I have concerns about the management and dealership itself. The salesman inadvertently misinformed me about several features of the car, although I don?t believe it was done intentionally. I wish he had conducted...
Dealer Replied: Kenneth, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- April 08, 2025
I like the way they treat the customer We felt very comfortable dealing with them
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Excellent sales experience thanks to Dina, who helped us. Very transparent and helpful. No gamesmanship. Nice trade-in value for the car I was turning in as well.
Dealer Replied: Savita, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Jeremy was fantastic! He clearly understood what I was looking for in my next vehicle and lease. He spent time making sure I understood the options (which included multiple test drives.) The experience getting to the final deal and vehicle have exceeded my expectations. They gave me such a great...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Jessica is amazing and made everything smooth and easy Highly recommend, I am recurrent customer abd every time it gets better , heavy abd Shauna are amazing S well
Dealer Replied: Bassem, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 03, 2025
Jamiel was awesome and really helped us find what we wanted! 100% recommend you go to him. He was knowledgeable about all the cars, differences, and all the small details.
Cars.com Review
- April 02, 2025
The dealership was nice however, Jamiel specifically, made the experience so much better! I highly Recommend you go to him.
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 02, 2025
I inquired about a car for sale that morning and got a speedy reply from a sales rep, who forwarded me to another sales rep at the dealership to set up an appointment to come in that day and view the car and consider purchasing.
Dealer Replied: We're so happy we were able to help you out! We look forward to your next visit! Take care!
Cars.com Review
- April 02, 2025
Jose is very attentive and friendly. He took care of us in a very timely manner. I have no hesitation recommending Jose for any of my friends or family.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 01, 2025
Jason is exceptional and goes above and beyond and to make sure you get the car that you need for A great price! I’ve been working with him for The last 10 years and every car I have leased from him Has been an incredible experience, and Joaquin was amazing as well at thoroughly explaining all the...
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 01, 2025
I appreciate the fact that Uri was on top of everything and kept me updated on a complex deal. Taking ownership and following through goes a long ways to earn customer trust.
Dealer Replied: Hearah, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 31, 2025
Very good service and Bao was great sales person. He explained every step and helped me to find a good rate for financing.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- March 30, 2025
I just leased my first Mercedes Benz, and I couldn?t be happier! After over 20 years of leasing BMWs, I was blown away by the smooth and seamless experience at Mercedes-Benz of Walnut Creek. My Sales Consultant, Joaquin Lemus, went above and beyond to find the perfect car for my family. I?m thrilled...
Dealer Replied: Hi Jasmine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 29, 2025
I purchased my Corvette online. Very professional and assisted me all along the way, but definitely do business with them again. Highly recommended.
Dealer Replied: We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 29, 2025
I have been a mercedes customer for 30 years, buying and leasing cars. It's the first time I dealt with this location. Uri was my single point of contact on the lease of new car and sale/trade in of my old car. He was up front, didn't try to change the deal, and followed the process and kept me...
Dealer Replied: Abdi, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 28, 2025
Severs is good he go get my car from San Francisco, and traffics take 2 hour to get back, he get very patience. And the price is good too.
Dealer Replied: Hi Wenyang, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 26, 2025
Angelique L. and Jerilyn D. are awesome, they made it happen again. This is my second purchase with MB, this is my forever company now.
Dealer Replied: Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
Cars.com Review
- March 25, 2025
Garza, our salesman was very helpful, courteous, knowledgeable and transparent. The dealership was well organized, clean and inviting.
Dealer Replied: Mukesh, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 25, 2025
GThis location has Good customer service, Ali finds what you want and try to make deal happens.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- March 24, 2025
Jos� was really helpful?he answered all my questions, worked with me, and gave me a great deal. He made me feel comfortable and ensured I got a good deal.
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- March 23, 2025
Worked closely with Jamiel from Mercedes Benz Walnut Creek. He worked hard to get me exactly what I wanted with the right price. Very happy with their service.
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 23, 2025
We had a wonderful experience selecting our new car. Jim Sparacino was assigned to us, and he was incredibly patient and knowledgeable. He took the time to answer all our questions and thoroughly explained the features of each vehicle. We were interested in a hybrid or electric car and ultimately...
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 22, 2025
It was an overall good experience. Excellent service and prompt delivery. I believe I will definitely do business here again in the future. Thank you kindly.
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 21, 2025
Caleb is great! It is my best experience to buy the car because of him. Quick responses and very efficient to buy the car in two days. Also the price is great compared to other dealers
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 20, 2025
The service was outstanding. And the service advisor kept me updated on the progress. everything is working great
Dealer Replied: Hello there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 19, 2025
Best dealership ever in the Bay area, easy to work with, gave me the lowest price
Dealer Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 18, 2025
Great service and experience during new car purchase. Very professional and easy to work with. Would be happy to come back.
Dealer Replied: Hi, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Thank you, and have a fantastic day!
Cars.com Review
- March 16, 2025
Savaugn was one of the greatest sales person I’ve worked with. He was transparent, worked hard to fight for my deal, and made the whole process as easy as possible. I’ll only be going through Savaugn from now on. Thank you Savaugn!
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
Outstanding service, delivery, what really matters is the Quality of ease of buying a car ! Am in shock of the beauty, quality, luxury & class that car emits. Phenomenal choice of the right place to go ! Thank you!
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
I had the best purchasing experience yet with Angelique at Walnut Creek Mercedes Benz. Traded in a vehicle, returned a lease and bought a new EQE. She was calm, professional, knowledgeable and all with a great attitude. Highly recommend working with her.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
I recently had an outstanding car buying experience at Mercedes Benz of Walnut Creek. From the moment I walked in, the service was top-notch, and I couldn't be happier with my new GLC 300. A special shoutout goes to Dina, who made the entire process seamless and enjoyable. Dina was incredibly...
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 14, 2025
My salesman was Caleb. He was the best, courteous, knowledgeable and professiona. Would definitely go back to him..
Dealer Replied: Hi, thank you for your kind words and this wonderful review! We hope to see you soon!
Cars.com Review
- March 14, 2025
I had a very positive experience buying an automobile from this dealership! This was my second car from Walnut Creek Mercedes Benz. I would go there again for my next purchase.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 13, 2025
I leased an EQS 580 and were promised excellent service. Our experience thus far has been abysmal. Our tire and wheel coverage was not honored leaving us with a large bill. For such an expensive care we were not offered a loner car when we needed covered repairs and had to take a provided Uber ride...
Consumer Replied: Shocking, Mercedes Benz of Walnut Creek responded with the same "canned" message. I have read the same exact response on several respected rating sites. Another reason not to trust this dealership! Here is response from my review on Yelp. "Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you." Sound familiar?
Cars.com Review
- March 13, 2025
One of the worst experiences of our lives. Buying this car was a nightmare and has resulted in our lives being turned upside down, including: weeks of calls, emails, and significant time to undue the damage done.
Dealer Replied: Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- March 11, 2025
Jerilyn is an exceptional sales associate. She was patient and generous with her time, extremely knowledgeable on the vehicles, and she helped make the buying experience fun. I will return to her in the future for my next car.
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- March 09, 2025
Mercedes Benz of Walnut Creek did an excellent job in helping me purchase my vehicle. My salesman Savaun Davis was very professional, friendly and helpful. He really goes the extra mile in service .
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 08, 2025
I had an amazing experience with Uri and Thomas. They was very patient and and help me to find the right car in my budget I highly recommend you to look for them and enjoy a great service
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 07, 2025
I had an amazing experience with Uri and Thomas. They was very patient and and help me to find the right car in my budget I highly recommend you to look for them and enjoy a good service
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 06, 2025
The Sales rep who assisted me was very kind and helpful. Overall, all staff was nice and worked to get me a great deal. No pushing or pressure to select a specific vehicle. I was very happy with my experience. I recommend a visit to MB of Walnut Creek.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 06, 2025
Such an awesome experience! Everyone was so helpful and welcoming. If I had a question, the workers were very knowledgeable and explained things to me in a way that was clear and easy.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 06, 2025
Jose Castro is an awesome car salesman! There are no hidden agendas. He knows the brand, the business and how to deliver top-notch customer service from start to finish!!
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 05, 2025
Our sales person did a great job. He facilitated a very smooth & efficient process. Best experience at a dealership. Would definitely recommend it to others.
Dealer Replied: Jaleh, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 04, 2025
We recently purchased a car from Mercedes-Benz of Walnut Creek, and the experience was truly excellent. From start to finish, Ali went above and beyond to ensure everything went smoothly. He worked incredibly hard to get us the best possible deal, always keeping our best interests in mind. His...
Dealer Replied: Hi Reza, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- March 03, 2025
I’m 100 percent satisfied with my experience , Marjorie was super nice and helpful, she is very knowledgeable and professional in her field.
Dealer Replied: Nastaran, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We hope you have a great day!
Cars.com Review
- March 03, 2025
Had a Great sales man with no pressure, sales. I got a great lease deal!!
Dealer Replied: Lalane, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 01, 2025
Very professional and respectful team! They prepared everything and made the signing process easy. I appreciate their efforts.
Dealer Replied: Hi, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Thank you, and have a fantastic day!
Cars.com Review
- February 25, 2025
Friendly people and very clean facilities Great selection of vehicles and service Had a great experience
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 22, 2025
This was the most pleasant car buying/leasing experience I have encountered in recent years.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 22, 2025
Do not buy a car from this dealership sight unseen. The sales staff is dishonest and will not describe the car in its true condition. They sold me a low mileage 2-year-old CPO that was described to me as flawless but had chips and paint stains that are difficult to remove. They also shipped my car...
Dealer Replied: Noel, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- February 21, 2025
I already lost hope on my old EQB accidentally purchased from Mercedes Benz of San Francisco because I got misled by the bad salesperson to lease the car after I put down a huge amount of down payment. After I visited Mercedes Benz of Walnut Creek, I could see that they really wanted to help me out...
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 21, 2025
What a disaster. Flew up to pick a car. It was not clean and not as advertised. FORCED to purchase permaplate and some theft thing for over $1,700 above the advertised price. Never buy here and never buy from their owner SONIC
Dealer Replied: Mat, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- February 19, 2025
If you don't get "permaplate" no sale basically. The used car manager said dont waste my time , take it or leave it .Didn't want it or need it. They maybe are in need of extra $1500. Martin sales guy awesome 👌 BTW. We bought it because wife really wanted it. But we felt Robbed forcing us to buy ...
Consumer Replied: Contacted few mercedes dealers and they say its not .So i guess just Walnut Creek mercedes forces customers to buy the add on "permaplate ".
Cars.com Review
- February 17, 2025
The sales associate was very professional, addressed all my requests and found what I was looking for. The sales manager and financial services were understanding and helpful with a lot of flexibility.
Dealer Replied: Hi Laurent A., thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! We hope you have a great day!
Cars.com Review
- February 16, 2025
Very efficient. EVERYONE I TALKED TO WERE VERY KNOWLEDGEABLE AND HELPING WITH PAPERWORK AND DELIVERING MY G WAGON. My contact was mainly via phone or internet. Could not have been treated any better.
Dealer Replied: Richard, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 16, 2025
Had a fantastic experience with Andrew at Walnut Creek. Originally, I saw a spec available and reached out on their site, to my surprise, Christian provided all the information surrounding the vehicle and offered to setup time to view. We ended up stopping by on a random day, to which he had Andrew...
Dealer Replied: Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- February 12, 2025
Leased a new EQS 450 from this dealership with a terrible post-sales customer service experience. Signed initial contracts to secure vehicle, took actual receipt of vehicle weeks later since they weren't yet on the lot, and found out that the lease contract still started on the initial contract date...
Dealer Replied: Ryan, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- February 11, 2025
Caring service. Patient and thorough in explaining mechanics and how to operate vehicle. Did not rush us.
Dealer Replied: Hi there, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 09, 2025
Every one there were so professional and kind. Martin was especially helpful and should be thanked for the service he provided. I usually purchased my cars from private sellers, and would recommend your dealership above all my car purchases. Oh, and by the way, I love the car.
Dealer Replied: Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- February 08, 2025
Short version: I have had issues with the car since I purchased it and can?t get anyone from MBWC to talk with me about and resolve the problems (no record in CarFax of a 60k mile service they claim to have performed, intermittent brake squeaking (which the service report says they knew about before...
Dealer Replied: T, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- February 07, 2025
It’s a big noisy store on the last day of the year. However, Tim gave me his full attention and everything went smoothly. I’d recommend this store and especially Tim because he is professional and friendly. My car is beautiful too! Couldn’t ask for more!
Dealer Replied: Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 29, 2025
The sales team was fabulous, however, I was charged two payments for my first month-- once, for my car that I turned in, and once for my new car-- understandable, but no one, after almost one month, has helped me and I am still out nearly $600.
Dealer Replied: Kathleen, we regret to hear that you had this experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1941 so we can work towards a resolution. We look forward to hearing from you.
Cars.com Review
- January 28, 2025
Great experience with Uri at MB Walnut Creek. He knew what I wanted and delivered.
Dealer Replied: Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 24, 2025
After selling me the car, neither the sales person or manager returned any of the 7 messages i left them with questions! Got their sale at full price! .Their listed price not true .They added extra charges for security sticker and coating they put on their cars but don’t put on the listings…bait...
Dealer Replied: Raycallison, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941. We look forward to hearing from you.
Cars.com Review
- January 23, 2025
I bought tesla model Y . I did notice when the sale person prepped the car to show he worked on the back tires, but it did not come to my mind to afk why or is tires going flat… The car was sold with a bad back tires and sales person did not tell us , I took to my mechanic and he inspect back tires...
Dealer Replied: Eleanor, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- January 15, 2025
Leasing our Mercedes at the Walnut Creek showroom was an absolute pleasure! Ali. T, and the entire team were professional, informative, and made the entire process seamless and enjoyable
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 13, 2025
This review pertains specifically to sales representatives "Ozzy Picazo" and "Andrew Cortes." I communicated with Ozzy via text about a 2023 model priced at approximately $40,000. He shared a link of one car with details and confirmed the price is $40,000. Based on this, I visited the dealership....
Google Review
- January 13, 2025
Wonderful experience from sales, Finance, to car prep. These guys rock!
Response from the owner Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 13, 2025
They have very bad and unethical sales practices. They advertise a price and then when you go there they add additional line items thus they increase price. When we agree on a price, they change the numbers again. Review the $ numbers carefully on the contract. Worst thing is they will come back...
Response from the owner Replied: Venkat, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- January 13, 2025
I feel as though we got the best deal possible. In the end, very pleased.
Dealer Replied: It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Google Review
- January 12, 2025
Told me to come check out a car that was already sold. Dealt with the individual again, told me to come out to check out another vehicle, and had me wait 30 min before someone told me he wasn't even in. Messaged him while I was there, recieved no response until close to noon the next day to tell me...
Response from the owner Replied: Dante, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Google Review
- January 11, 2025
Worst customer service I have ever seen at a Mercedes dealership , Normally when you say Mercedes you automatically think of impeccable service and high end cars but the service at the Walnut Creek Mercedes is that of a low end Toyota dealership avoid going there
Response from the owner Replied: Andrew, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We loo k forward to hearing from you.
Google Review
- January 11, 2025
i am very disappointed as i tried to purchase a vehicle there and i could not buy for the advertised price of $18999, the managers added $1952 .00 for phantom footprint, perma plate and official fees, i had thought that the price plus tax and doc fee would be it but they tried to force me to accept...
Response from the owner Replied: Mauricio, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We loo k forward to hearing from you.
Google Review
- January 10, 2025
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Cars.com Review
- January 10, 2025
Excellent experience. Enjoyed the salesperson. Mr. Boa
Dealer Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 10, 2025
Excellent experience. Enjoyed the salesperson. Mr. Boa
Dealer Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 10, 2025
This was the most seamless and enjoyable purchase I’ve ever experienced. Thank you Mercedes-Benz of Walnut Creek!
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
Google Review
- January 09, 2025
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- January 09, 2025
Scam artists. Lied about buying a trade in. Made false claims about check engine light to grind the price down. Wasted a full day. This place should have their ability to sell cars away. Please don’t waste your time. Passed around for hours and lied to the whole time.
Response from the owner Replied: Brandon, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941. We look forward to hearing from you.
Cars.com Review
- January 09, 2025
Very responsive sales department. The Rover was not equipped for my preference, but the salesman searched for others that might be. Unfortunately, none were found that meet my needs.
Dealer Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 09, 2025
Very responsive sales department. The Rover was not equipped for my preference, but the salesman searched for others that might be. Unfortunately, none were found that meet my needs.
Dealer Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 09, 2025
Greet customer service. All employees are helpful And knowledgeable and helpful friendly answer all questions from the beginning of the process of buying my car to the end.
Dealer Replied: Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 07, 2025
Been shopping For the right Mercedes for over a year, I’ve been to almost every dealership in Northern California, this is the absolute best place. They are knowledgeable and get you exactly what you want!!! I will definitely be back for my next Amg!!!!! Thanks Jeremiah for the easy smooth, very...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 07, 2025
We had a great experience with the team and would highly recommend this dealership and the staff that helped us.
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 06, 2025
I want to give a huge shout out to Bao for being an amazing sales representative. My son is 19 years old and his first time purchasing a car with a dealership, and Bao went above and beyond to make the process smooth, stress-free, and truly enjoyable. He was knowledgeable, and made sure all of our...
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- January 06, 2025
I want to give a huge shout out to Bao for being an amazing sales representative. My son is 19 years old and his first time purchasing a car with a dealership, and Bao went above and beyond to make the process smooth, stress-free, and truly enjoyable. He was knowledgeable, and made sure all of our...
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- January 06, 2025
I had a great service from the beginning till the end. I also got a great deal with on pricing
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 05, 2025
"Great atmosphere and very friendly staff. Everyone there makes sure to welcome customers warmly, creating a truly inviting and enjoyable experience.
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 05, 2025
Friendly service. Helpful and made us feel at home. No pressure or rushing us. Great doing business with this dealership. The nicest people, especially Uri and Kevin. Thank you
Dealer Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Cars.com Review
- January 04, 2025
Marjorie at Mercedes Benz Walnut Creek is the absolute, consummate, professional. I come from a sales background so I am very appreciative when I?m not being sold to. She was knowledgeable, patient, an advocate when working the deal and even picked up my wife to drive our old car home after we...
Dealer Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Cars.com Review
- January 04, 2025
Marjorie at Mercedes Benz Walnut Creek is the absolute, consummate, professional. I come from a sales background so I am very appreciative when I?m not being sold to. She was knowledgeable, patient, an advocate when working the deal and even picked up my wife to drive our old car home after we...
Dealer Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Google Review
- January 03, 2025
Poor sales communication, they lost me even before sitting on the table.
Response from the owner Replied: Phil, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Google Review
- January 03, 2025
Bought a car sight unseen and the transaction couldn't have been more smooth. Bao Ngo was my sales rep and his communication was excellent; straightforward and honest 100% of the time. When I finally made the trip out to get the car, Bao was kind enough to pick me up from the airport. The car was...
Response from the owner Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Google Review
- January 03, 2025
This dealership is dishonest. Initially the experience was great. However we left a valuable item in our trade in vehicle. We called immediately to ask if the item was found and were told everything was thrown away... I've traded in many vehicles before and have friends who work in car sales. I know...
Response from the owner Replied: M, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Google Review
- January 03, 2025
I recently had the pleasure of working with Van Martini to sell my Mercedes C43, and I couldn't be more impressed. Van exceeded all my expectations and made the entire process an exceptional experience. She provided me with a desk to work at while she handled the sale, to make sure I was...
Response from the owner Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Google Review
- January 03, 2025
rude.
Response from the owner Replied: Ian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Google Review
- January 01, 2025
We purchased a car from Mercedes Benz of Walnut Creek back in January 2024 after finding an incredible deal online. We called to confirm the details and decided to make the purchase the same day.Initially, the process seemed smooth. However, the dealership had added a few extra charges on top of the...
Response from the owner Replied: Salim, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- January 01, 2025
What an amazing customer service experience at Mercedes of Walnut Creek. My Sales Advisors were Marjorie and Nic and both went above and beyond to provide a seamless customer experience. We're loving our all electric Mercedes EQE 350 series. Ultra modern and innovative technology. The Mercedes...
Dealer Replied: We’re so happy to hear about your positive experience! Your feedback means the world to us.
Cars.com Review
- January 01, 2025
What an amazing customer service experience at Mercedes of Walnut Creek. My Sales Advisors were Marjorie and Nic and both went above and beyond to provide a seamless customer experience. We're loving our all electric Mercedes EQE 350 series. Ultra modern and innovative technology. The Mercedes...
Dealer Replied: We’re so happy to hear about your positive experience! Your feedback means the world to us.
Google Review
- December 31, 2024
Had an amazing experience purchasing a new GLS last night (Dec 30th, 2024). Our sales advisor Tim, knocked it out of the park. He was extremely polite & very patient working out the right price. He stayed up late & even helped us transfer some heavy boxes from our old car to the new one. Faycal...
Response from the owner Replied: Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Google Review
- December 31, 2024
What an amazing customer service experience at Mercedes of Walnut Creek. My Sales Advisors were Marjorie and Nic and both went above and beyond to provide a seamless customer experience. We're loving our all electric Mercedes EQE 350 series. Ultra modern and innovative technology.The Mercedes Walnut...
Response from the owner Replied: Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Google Review
- December 31, 2024
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- December 31, 2024
When I received the car which is GLE 63s Coupe, it didn’t come with the manual, the second key, and the temporary license plate. Actually, it was shipped. Because of this, I have to visit and order the key and make two extra trips to the dealer just to pick it up, even though it could have been...
Response from the owner Replied: Chi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Google Review
- December 30, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 30, 2024
I was help by Boa. Excellent service, excellent person. Friendly, patient, helpful, personable. I wasn’t just sold a car; I left feeling like I made a friend. Thank you Boa!
Response from the owner Replied: Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Google Review
- December 30, 2024
Excellent service. Made it pretty easy to buy my new car and the salesman was very up front.
Response from the owner Replied: Janice, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 30, 2024
Mercedes-Benz of Walnut Creek provides exceptional service. Jessica and Jason are a power team and go above and beyond to help you in finding the right car! This is my third lease with them. Thank you!
Dealer Replied: Your positive feedback means the world to us. Thank you for allowing us to exceed your expectations—our team is here for you anytime!
Google Review
- December 30, 2024
I recently purchased two cars from Mercedes-Benz of Walnut Creek, and it was a great experience from start to finish. I want to specifically commend Dina Maghanoy, the salesperson, for her exceptional service. She was knowledgeable, patient, and made the entire process smooth and enjoyable. My...
Response from the owner Replied: Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Google Review
- December 30, 2024
Response from the owner Replied: Jojie, we regret to hear that you had this experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (844) 896-1941.
Google Review
- December 30, 2024
If you’re looking to get a new car, I highly recommend working with Jamiel Medina in sales. I truly appreciate Jamiel’s help in making it such a smooth process for me to get my GLC43 AMG.Jamiel was extremely patient, very willing to help me find the right spec, and made sure I got everything that...
Response from the owner Replied: Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Google Review
- December 28, 2024
It was a pleasure working with MBZ of Walnut Creek & especially with Uri, the sales manager, he made purchasing my used Rav 4 so easy and comfortable, I traveled from Los Angeles to buy the car & Uri was very communicative the entire time and he even picked us up from the bart station, I went...
Response from the owner Replied: Hi Pedro, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 28, 2024
Bought my very first car here and Danny made it so easy and explained everything to the best of his abilities. He understood that I was a first-time buyer and made the experience easy for me!
Response from the owner Replied: Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Google Review
- December 28, 2024
I had my 2024 GLA250 Service A done at Mercedes-Benz of Walnut Creek on 12/20/24. John Mendoza was my service advisor. The entire experience was perfect, from scheduling the service in advance and reserving a loaner car, to returning the loaner and picking up my car when I was notified it was ready....
Response from the owner Replied: Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Cars.com Review
- December 22, 2024
Great service! Would highly recommend dealership and staff.
Google Review
- December 22, 2024
This was possibly the best buying experience I have had at a dealership in years.
Response from the owner Replied: Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
Google Review
- December 22, 2024
Angelique was FIVE STAR. The sales process that Mercedes does wasn’t my favorite, but overall great experience with Angelique and the finance guy. Drive away with a great car!
Response from the owner Replied: Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Google Review
- December 21, 2024
DO Not buy from this dealership under any circumstances! I bought a used car from them end of July and have had multiple problems. Bigger issue is sales person Andrew. Never returned any calls or texts. Made his commission and took vacation. I’ve kept record of everything. Then Nick. Was horrible...
Response from the owner Replied: Julie, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- December 19, 2024
Great service. Faran was very efficient and easy to work with! Amanda was immediately responsive. Thanks again for an excellent experience in purchasing a vehicle.
Dealer Replied: We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
Cars.com Review
- December 19, 2024
I had an exceptional experience at Mercedes-Benz of Walnut Creek. From the moment I walked in, Chau provided outstanding service with professionalism, patience, and a deep knowledge of the vehicles. Chau took the time to listen to my needs, answered all my questions thoroughly, and made the entire...
Dealer Replied: Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Google Review
- December 17, 2024
Bad customer service ever.
Response from the owner Replied: Jay, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- December 17, 2024
Excellent service. I leased a new vehicle. Fantastic pricing. They were willing to negotiate on the phone also.
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 17, 2024
This is the third dealership I have engaged in the Bay Area. And they are the best!
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!