Cars.com Review
- March 04, 2026
They deceptively conceal add on to my vehicle purchase without my consent. Perma plate and road advantage. Never heard of it. Never asked for it. I?m demanding a refund. Do not sign on digital format. Ask for a hard copy before you leave dealer. They gave me a copy the day after with add on charges...
Dealer Replied: Carlos, Thank you for leaving us this feedback. We would appreciate the opportunity to address your concerns directly. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- March 04, 2026
Deceptive in their sales approach when I purchased a vehicle. Be wary and careful. Do not agree to sign documents on digital format. Get a hard copy.
Cars.com Review
- March 04, 2026
Everyone treated me with so much kindness and care. I will from now on only purchase from Mercedes Benz.
Dealer Replied: Thank you for your kind words, Josie! We strive to provide top-notch customer service and are thrilled to hear about your positive experience. We look forward to continuing to serve you! Take care!
Cars.com Review
- March 03, 2026
Really good customer service at Mercedes of Walnut Creek very nice and friendly. Everyone had a beautiful smile on their face. I was very comfortable. I have told my friends and family to visit. I passed out business cards. I had a. wonderful experience.
Dealer Replied: Hi Rachelle, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- March 01, 2026
This visit was for a lease of a vehicle. The sales and finance person was very understanding and easy to work with. Good experience. Will recommend without reservations.
Dealer Replied: Philip, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- February 25, 2026
We just purchased a car from Bao! He was very enthusiastic, informative, and kind. He’s super easy to work with and we would recommend him to anyone!
Dealer Replied: Tiona, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- February 22, 2026
Friendly, helpful and punctual. Jose was wonderful to work with and I love my new car.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- February 21, 2026
I just purchased my car from Walnut Creek Mercedes-Benz and I have to say the experience was absolutely exceptional especially thanks to Bao. From the moment I walked in, Bao made me feel welcomed, respected, and never pressured. He was incredibly knowledgeable, patient, and genuinely cared about...
Dealer Replied: Govanna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- February 15, 2026
Bao was extremely helpful and quick! Got in, got a good deal, got out. Great experience!
Dealer Replied: Steven, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- February 15, 2026
Bao is a very dynamic salesperson and I have made my fourth purchase of a car with him today. Working with him is virtually seamless and he always has my back. He is the best thing since sliced bread, 🙂
Dealer Replied: Rhonda, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- February 14, 2026
Mr. Bao is very helpful and very easy to work with. His an awesome person and really provide to what kind of car I need for my family. See him and you guys wont regret.
Dealer Replied: Luzie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- February 12, 2026
Just bought my second Benz from Bao. Despite some miscommunication and hassle from the dealership and upper management, Bao worked very hard to meet my needs and eventually make the deal happen. He stayed in communication with me and made this another five star interaction. I Highly recommend...
Dealer Replied: Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- February 03, 2026
Bao assisted me with purchasing my 2024 Mustang and was extremely helpful. Mercedes-Benz of Walnut Creek provides excellent service highly recommended!
Dealer Replied: Amin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 31, 2026
My husband and I met Bao yesterday at Mercedes-Benz Walnut Creek while considering a car purchase. Bao asked, how could he help and was immediately helpful, friendly and inviting in his great customer service skills. Bao was very patient with us in making sure our needs were met with the car we...
Dealer Replied: Deborah, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 29, 2026
The whole experience was awful. Shavan who is one of their salesmen was rude and dishonest with me from start to finish. Ultimately after I bought the car and got home I realized the car wasn’t even street legal. When I brought this up to him he made excuses saying that it’s fine and it will only be...
Dealer Replied: Spencer, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about your experience and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- January 29, 2026
I was treated with courtesy and the sales rep Edwin did not try to up sell any additional pricier options. He was very straightforward with me from the earliest text message until the final handshake.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
DO NOT BRING YOUR CAR HERE FOR A RECALL OR ANY SERVICE. I went in to get a recall on a headlight on my car fixed on 12/18/25. There were no issues with the car. They called me for the recall. on 12/19/25, they told me I needed a new battery and I approved the new battery. On 12/23/25, they told me...
Dealer Replied: Taylor, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- January 25, 2026
We had an amazing experience at MB of Walnut Creek. From the first phone call I was treated with respect and felt as if I was the only customer they had! When we arrives the car was waiting for us and so was Bao, our incredible sales person. He made the process, dare I say, fun even?! He made the...
Dealer Replied: Angela, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- January 23, 2026
1- Told me that car will be washed, detailed and ready to be picked up. When I arrived, it was dirty from inside and outside. I left the car with them and had to make another trip from sacramento (1.5 hour drive one way) to pick it again. Please be honest with the customers! 2- They forced me to pay...
Dealer Replied: Waqas, Thank you for bringing your experience to our attention. We would appreciate the opportunity to speak with you directly about your experience and work to turn your experience around. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- January 20, 2026
Bought a used car from here and the staff did such an amazing job. Bao was such a nice salesman and made the whole process easy. Joaquin the finance manager did a wonderful job getting us through the process. Will be return customers from now on!
Dealer Replied: Justin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 20, 2026
Bao was excellent. Great communication and genuineness. He was very relatable and did everything he could to get us a low interest rate. I would recommend Mercedes Benz if Walnut Creek. They know how to take care of the buyer. Bao even shared his homemade donuts that his wife made. What a great...
Dealer Replied: Brendan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 19, 2026
I worked with Farhan (and Christian) to buy my new GLE and the overall experience has been fantastic. They loaned me the car to experience it and encouraged me to take it for a second time!! Closing the deal with their finance officer (Patel) was also a very pleasant experience. The dealership...
Dealer Replied: Mahesh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- January 18, 2026
I went today and purchased a 2017 Nissan Rogue S! Best experience I've ever had at a dealership. They were super nice and very helpful, Ali was my salesman and he was wonderful! I highly recommend him and the dealership to buy a car from! Great customer service the moment I reached out about the...
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 17, 2026
I bought my 4th car from Walnut Creek Mercedes. I have worked with Marjorie Hermenez for the last three cars. I find her to be extremely helpful. She understands my disability and works to make everything easy for me. The service department is good to work with also.
Dealer Replied: Rayna, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 12, 2026
I want to give a special shout out to BAO CUSTOMER SERVICE WAS EXCELLENT STAYED IN CONTACT THROUGHOUT THE WHOLE PROCESS. MAKE SURE I WAS COMFORTABLE WITH THE SALE AND MAKE SURE EVERYTHING RAN SMOOTH VERY MUCH APPRECIATED AND WILL BE DOING BUSINESS AGAIN IN THE NEAR FUTURE THANKS BAO
Dealer Replied: Justin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 11, 2026
Everything went smooth until it came to the financing guy. I was able to do most of the paperwork and credit application online prior to my appointment time. My sales guy was great to work with. He got a lot done before I arrived. He took his time with me with the test drive and going over the...
Dealer Replied: Hello, Thank you for leaving this feedback. We regret to hear that your experience was anything less than exceptional, and we would appreciate the opportunity to speak with you directly about your visit. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- January 11, 2026
Excellent service! Wonderful salesperson and attention to customer satisfaction and needs, and very beautiful showroom!
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- January 07, 2026
Bao was great! He made the process quick and easy making the purchase of my car an excellent experience! Thank you!
Dealer Replied: Carlos, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- January 06, 2026
Excellent choice. great team. Great customer service. Great experience. Thank you to Angelique @ Mercedes Benz Walnut Creek
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- January 04, 2026
Bao provided is with great services and support. He went over the process and allowed us take out time and consider what we wanted to do.
Dealer Replied: Quiana, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- January 03, 2026
Bao was great and provided excellent and treated us well. He was very kind and patient with us.
Dealer Replied: Quiana, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- January 03, 2026
I’m shocked with the lack of customer service we have received with the Finance Department. I have escalated my issues 3 levels to the general manager and still no response. I bought a car on 11/28 and traded in a Mercedes with a payment due in 3 days that was already in progress and the finance...
Dealer Replied: Hello, We appreciate you bringing your experience to our attention. This is not the level of service we strive to provide, and we would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.
Cars.com Review
- January 01, 2026
Walnut Creek Mercedes is welcoming and inviting. Sales team met me at outside and immediately made me feel at ease..
Dealer Replied: Paulette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- December 31, 2025
I had an outstanding experience at Mercedes-Benz of Walnut Creek. Everything was excellent across the board- from the initial inquiry to the final delivery of my vehicle. My salesperson, Jim, was exceptional throughout the entire process, making the purchase experience smooth. He answered all my...
Dealer Replied: Tuanny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 23, 2025
Do not trust them to put in the contract what the salesperson talks about. Read every word ... they will try to take every possible dollar from you.
Dealer Replied: We regret to hear about your experience, and would appreciate the opportunity to learn more. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.
Cars.com Review
- December 19, 2025
I had the pleasure to work with Boa today, and finalized a purchase with him in a fast and smooth fashion. He is excellent in his knowledge about German cars, and is very friendly and easy going. I did not feel any pressure at all throughout the whole purchasing experience!
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- December 19, 2025
had super bad experience with this place the manager Nic is a big liar changed his amount increased the price 2 times and lied about app within 12 hrs just because they knew that We are serious about this purchase. had to walk away even with an hour drive one way sales Marjorie won't help anything...
Cars.com Review
- December 18, 2025
Simply wonderful! Professional to the point quick accurate! Outstanding! Both individuals, Jose Castro, Shawna Davis professional individuals. Well seasoned should deserve a 5% increase at a very large bonus for the holidays for complementing that company.
Dealer Replied: Salvador, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 18, 2025
I went in looking for a preowned vehicle and walked out with a new one. I felt more informed and much happier with the decision I made. Additionally I sat and thought about and was not pressured or rushed.
Dealer Replied: Alice, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 15, 2025
Great customer service. Willing to work around customer needs and very attentive to client satisfaction
Dealer Replied: Sandy, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- December 15, 2025
Jamiel was great to work with Very knowledgeable and no pressure tactics Sales Mgr upfront Finance dept also very helpful Made an extra effort to get the title the way we wantef Never f
Dealer Replied: Chris, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- December 15, 2025
This used car has interior LED lighting in the doors that I found after purchase were not working,($2700 to repair) and that Mercedes-Benz of Walnut Creek had replaced a rear ac console with a used one from a car that had heated rear seats which mine didn?t, so it is the wrong console: I have...
Dealer Replied: Michael, Thank you for bringing your experience to our attention. We regret to hear you have had this experience with us, and we would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- December 13, 2025
I purchased a Certified Pre-Owned 2021 Mercedes-Benz S580 from Mercedes-Benz of Walnut Creek in April 2024, trading in my 2023 EQS. Almost immediately, the vehicle experienced major issues that should never have passed CPO inspection. Later, I discovered undisclosed accident history, which directly...
Dealer Replied: Hello, We appreciate you taking the time to leave us this feedback. We regret to hear about the issues you experienced with your vehicle, as well as your experience with our team regarding this matter. While we are happy to hear you have resolved the issue with MB USA, we regret that we were unable to resolve it to your satisfaction. We take your feedback seriously and will use your comments to improve our customer experience moving forward. If you have any additional concerns, please do not hesitate to reach out to us.
Cars.com Review
- December 11, 2025
Mr Savaun Davis was an outstanding, straight shooter and very courteous salesman person. Very much commendable in every aspects . Very knowledgeable. A Salesperson of the Month?
Dealer Replied: Giovanni, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- December 05, 2025
Very good. Felt like we were old friends. Felt very trust worthy. Thank you for bringing so great Walnut Creek Mercedes and Omar. You were so helpful.
Dealer Replied: Clifford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- December 03, 2025
To Whom it May Concern, I am writing to report a significantly negative experience I had at Walnut Creek Mercedes today regarding service on my transmission. Dave, the shop foreman, and Zack, the director, were rude and disrespectful during our interaction. They stopped just short of calling me...
Dealer Replied: Jerry, Thank you for taking the time to leave us this feedback. We regret to hear you've had this experience with us, and we would appreciate the opportunity to address this situation directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- November 30, 2025
Our sales rep Bal was wonderful! Entire team was great from start to finish. Thank you to everyone at Walnut Creek Mercedes.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 23, 2025
Rep Jose H at MB Walnut Creek made our trip warm and friendly, professional and hospitality all that. We had very good time.
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We hope to see you again soon, have a great day!
Cars.com Review
- November 20, 2025
Wonderful experience with Andrew. Big pleasure to get a lease c class with him! Highly recommend him and this dealership. Everyone is super enthusiastic and proactive.
Dealer Replied: Baekjin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 20, 2025
I had the best customer service, I truly had the best experience purchasing my new Mercedes. Thank you, Jerilyn & the rest of the team for everything! I would highly recommend this dealership if ever in the market for a Mercedes-Benz.
Dealer Replied: Baele, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- November 15, 2025
Excellent customer support. Special praise for Andrew Cortes, Andrew Biglieri in Internet sales and Amin the manager. Worth the drive from Santa Rosa CA to get our new Mercedes
Dealer Replied: We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 14, 2025
Ask for Bao, best cars salesman ever. I bought a 2 seater sports car and he let me drive it exactly how I wanted on the test drive.
Dealer Replied: Jeffery, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 14, 2025
We came in to test drive a vehicle, rather late as my daughter didn?t get out of work until after 6. They had the car ready and quickly got out for the test. We were shown all documents and they answered all of our questions. The actual purchase was faster than I?ve ever experienced, we were driving...
Dealer Replied: Hi Paula, thank you for your wonderful review! Our team is dedicated to providing exceptional customer service and making the car buying process as efficient as possible. Congratulations on your new car and thank you for choosing us!
Cars.com Review
- November 13, 2025
I really appreciate the team that helped me with this buying process Jeremy and Kailash found the best deal possible with what I was looking. The process was seamless and easy and would recommend individuals to work with Jeremy the sales manger if you?re in the market for a new car.
Dealer Replied: Hi Alexandrea, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 12, 2025
They have great cars on the lot definitely, but as a first-time car buyer of a certified pre-owned vehicle I quickly learned why dealerships are known to be dens of crooks and thieves. I thought I was purchasing a car backed by the Mercedes-Benz Certified Pre-Owned Quality Guarantee. However, the...
Cars.com Review
- November 06, 2025
Worst experience ever! I was promised a complete different price over the phone on a text message. When I showed up, they changed the price. I try to speak to one of the manager his name is Amine Siddiqui. Worse attitude than worse human being. I wonder why they have the worst review on yelp. I told...
Dealer Replied: Khalil, Thank you for leaving us this feedback. We regret to hear your experience with our team was anything less than exceptional, and we would appreciate the opportunity to learn more. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com when you can so we can address this situation directly. Thank you, and have a great day.
Cars.com Review
- November 06, 2025
Professional, friendly people, eager to please every client. Christopher is really easy going and knows his job
Dealer Replied: Mariia, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 05, 2025
The Sales folks here at this place were able to understand the customer requirement. Even though i have a dealership nearby , i just drove to this dealership at Walnut creek. I haven't had a luxury car earlier, so i tried test driving multiple cars. They stand with you during your purchase giving...
Dealer Replied: Prabhu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- November 05, 2025
Great People to go with Bao and John are great people to work with. Thank you folks
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- November 02, 2025
Great customer care service with great deals,bought my sons firsts car Honda civic si
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- October 29, 2025
This dealer has been exceptionally helpful with a great deal on a lease of a 2025 Mercedes!
Dealer Replied: Harold, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
Jeremy was awesome ! He was very professional and friendly. I would come back as a repeat customer.
Dealer Replied: Thank you for your amazing review! We are so glad to hear that Jeremy provided excellent service and that you enjoyed your experience. We hope to see you soon!
Cars.com Review
- October 21, 2025
Super friendly and accommodating staff. The dealerships I had checked out before this would employ hostile sales tactics and other games to rush or force my would-be purchase. I was exhausted from going to these places when I dropped in on Mercedes Benz WC on a whim. Although I was just there to buy...
Dealer Replied: Thank you for your kind words! We are thrilled that you had a positive experience at our dealership. Our team takes pride in providing exceptional customer service. We appreciate your trust in us and hope you enjoy your new car!
Cars.com Review
- October 17, 2025
Dina was very friendly and gave us great options and info about vehicles based on our preferences. We were looking at GLE 350 but because of the info that Dina gave we got GLE 450 plug in hybrid. Happy with the service from this dealership .
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 10, 2025
Amazing, fast and helpful experience. Jose was the absolute best to work with and went above and beyond to get us in and out with a great car.
Dealer Replied: Chris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- October 05, 2025
I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never...
Dealer Replied: Aaron, Thank you for leaving us this feedback. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- October 03, 2025
I am writing to let you know how deeply disappointed i am about your sales person Marjorie Jimenez who until I signed the paper and she sold the car she was super nice typical sales tactic - but upon delivery and after driving 55 miles away I notice my home charger cable was not there so I called...
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. This is not the exceptional experience we strive to provide, and we would appreciate the opportunity to speak with you more about this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com so that we can work towards a resolution.
Cars.com Review
- October 01, 2025
Purchased a car cash and they were all over closing the sale. Cant drive delivered vehicle because no plates. Quick responding team pre sale now crickets when I email asking when And how I will receive title so I can register. Graduate car was for = SAD
Dealer Replied: Manuel, We strive to provide exceptional customer service, and we regret to hear this has not been the case after your purchase. We would appreciate the opportunity to speak with you directly and work to resolve this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Aimee, at Aimee.Schmidt@mbofwalnutcreek.com.
Cars.com Review
- September 30, 2025
Biggest inventory in the area means you get the car you want at the price that’s right. Customer service is great and they don’t like to waste your time like some others.
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- September 28, 2025
I’m very happy with the car and glad I decided to go electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provided excellent service!
Dealer Replied: Thank you for your kind words! It's our goal to ensure our customers have a positive and seamless experience. We're thrilled you're happy with your electric car. Thank you for choosing us and trusting Angelique to assist you. We appreciate your business!
Cars.com Review
- September 27, 2025
Good dealer service with a lot of new cars and better price in Bay Area. Bao provides great services and gives us a lot of suggestions.
Dealer Replied: Thank you for the fantastic review! We take pride in offering top-notch service and a wide selection of new cars at competitive prices. Bao is dedicated to providing excellent customer care and we are happy to hear he went above and beyond for you. See you again soon!
Cars.com Review
- September 26, 2025
I?m very happy with the car and glad I decided to go electric. I wouldn?t feel as confident in my choice without the support and professionalism that I received throughout the process. Angelique provided excellent service!
Dealer Replied: Thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations!
Cars.com Review
- September 26, 2025
The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmine sales agent absolute disrespectful. They lied to me, they told me one price which wasn’t...
Consumer Replied: I have reached MB, I tried contacting the GM John Caradang, you, Chris from out of state sales. I left messages several times and none of you had the decency to give me a call back. The assistant of Leah (I believe her name was Lili, reached out to me before this review and implied that what I was saying it wasn’t true that no one could have said to me for example that I had complementary maintenance, well if they don’t know what they are doing there it is not my problem, I was lied to before signing the contract and told differently after, let me tell you Leah that I have records and screenshots of everything including the sales agent specifying that I do have complimentary service. On the 14 I have to may py second month of the lease and I still don’t have license plates, I can’t even use it. No one cares for you after signing the contract. THIS DEALERSHIP doesn’t car AT ALL for customers, it has brought me nothing but an unpleasant experience
Cars.com Review
- September 26, 2025
Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk person, Christian..
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 26, 2025
I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The rear trunk floor panel was hidden under mats and later found broken. The rear subwoofer does not...
Cars.com Review
- September 26, 2025
I was very lucky to have Andrew Cortes and Amin Siddiq helped with the purchase of Eqe! They were very professional and have well care with all details! Thank you!
Dealer Replied: Tian, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 23, 2025
Christian was very knowledgeable and extremely helpful, making the process go smoothly. I arrived mid-afternoon and still drove out with a new vehicle the same day.
Dealer Replied: Dee Dee, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 21, 2025
Danny was a sales person and he was amazing, the price was fair and the deal was solid
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- September 21, 2025
My experience at your dealership was one of the worst I?ve had with Mercedes. I?ve been a customer since 2011, starting in Europe and moving to the USA in 2017. I was treated poorly and forced to buy optional items. For example, you sold me anti-theft protection just to make money, even though my...
Dealer Replied: Hello, We regret to hear you had this experience with us while purchasing your vehicle. We appreciate you taking the time to bring your experience to our attention, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 20, 2025
Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!!
Dealer Replied: Ruiz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 16, 2025
THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get information but zero follow up and I was ready to buy multiple vehicles from the dealership. They obviously could care less...
Dealer Replied: Hello, We regret to hear you had this experience with us, and would appreciate the opportunity to make this up to you. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 14, 2025
I saw this 2014 E550 online. I was in San Diego but the car was $2300 under Blue Book with only 56,000 miles on it. I sent an email and received a reply before the dealership even open from their Internet Sales Manager, Bao. He sent me photos and a FaceTime tour of the vehicle. He provided every...
Dealer Replied: David, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- September 14, 2025
Overall a very transparent and friendly car buying experience. We had to wait much longer than anticipated but I only took off one star since they were under-staffed on a Saturday.
Dealer Replied: Donovan, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- September 13, 2025
This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was friendly, patient and professional. He took the time to explain everything in details so we can understand. We...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 12, 2025
Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was rude and unprofessional.
Dealer Replied: Eden, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- September 09, 2025
Jose was very easy to deal with and the process went smoothly and efficiently. He even noticed some small cosmetic repairs that were needed and took care of them before I even noticed or called them out.
Dealer Replied: William, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 07, 2025
Best experience ever, I live 500 miles away and the entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best.
Dealer Replied: Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- September 04, 2025
It was a long process but Faran was helpful and professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 04, 2025
Worked with Bao to secure a 2023 EQE SUV. Car is loaded, fun, and represents MB really well! Bao, was a pro but kept it friendly. Hats off to him and the team for a supportive buying experience.
Dealer Replied: Nathan, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 03, 2025
Omar has now sold us our seventh Mercedes and, as usual, it was a 5 star experience. If you?re in the market for a new Mercedes, this is the dealership and the sales person you?re looking for.
Dealer Replied: Richard, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 30, 2025
They were very nice and provided great care and support finding me the car I wanted
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- August 27, 2025
Perfect service 5 stars review everybody was helpful and friendly great communication skills nice team work skills and excellent professional performance and good warranty support
Dealer Replied: Lyn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.
Cars.com Review
- August 18, 2025
Avoid at all costs! They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at my local Volvo dealer for several weeks due to a very serious open recall involving the hybrid battery - which has the potential to...
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 18, 2025
They are the best dealership in the state of California in sales and service and great value!
Dealer Replied: Paul, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 16, 2025
Car buying process took too long even though we already agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand, I didn’t feel luxury at all
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 15, 2025
Always great service from the service department and the sales department. Friendly staff and convenient location
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 14, 2025
The Dealership is a very well oiled machine. Everyone worked well as a team to provide outstanding all around service. Thank you!
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 13, 2025
Very unhappy with the salesman, before the contract was signed, he was calling us every few minutes but never returned any calls after the car got delivered and they received the down payment. Very unprofessional, never seen this bad service from any other Mercedes dealers!! Sorry to say that it...
Dealer Replied: Hello, We appreciate you taking the time to leave us this feedback. We would appreciate the opportunity to speak with you directly about your experience. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 13, 2025
I bought a $30k used car from them. They didn?t do any cleaning whatsoever before handing me the keys with just enough charge to get home and no way to charge it since Tesla takes awhile to approve new owners on their app to be able to use a Tesla supercharger. It came with a charger but it wasn?t...
Dealer Replied: Kelly, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 12, 2025
Everyone that helped in this process was extremely courteous and friendly, thank you all. They serve filtered water not bottled. If you're considering a new or used vehicle go check them out.
Dealer Replied: Joe, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 10, 2025
Used car, The milage as advertised was 20,000 miles off-more miles, as we took possession and drove the car off the lot the Engine trouble light came on and was repaired. The sales rep initially indicated this car, a Honda trade-in, was thoroughly checked and with all the subsequent issues it was...
Dealer Replied: John, Thank you for taking the time to leave us this feedback. We regret to hear that your recent experience with us has been anything but exceptional, and we would appreciate the opportunity to speak with you directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work to turn your experience around.
Cars.com Review
- August 09, 2025
Savon was incredibly helpful. He gave excellent customer service! KP was a proffesional and expedited the paperwork quickly. The facilities were clean and comfortable. Thank you for the experience.
Dealer Replied: Curtis, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Cars.com Review
- August 07, 2025
It was totally awesome and excellent vehicle purchase experience with trust, honesty, and transparency. Everything processed smoothly and seamlessly!
Dealer Replied: We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- August 06, 2025
Jose went above and beyond to make sire I felt confident and taken care of every step of the way. It felt more of like visiting a family than making a big purchase. I left with a great car and a total peace of mind. Highly recommend asking for Jose!
Dealer Replied: Jean, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 05, 2025
We are Walnut Creek Mercedes Benz loyal. Personal service, attentive staff and great stock. We look forward to future purchases!
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.
Cars.com Review
- August 04, 2025
I went to Mercedes Benz of Walnut Creek to buy a used vehicle, and they could not have been more helpful, and made the whole experience the best I?ve had at a dealership. My salesman, Jeremy, was friendly and attentive, and everyone in the finance department was so great, helping me out at every...
Dealer Replied: Rachel, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 03, 2025
Bao has been awesome great experience would come back for my next car Was in and out fast
Cars.com Review
- August 03, 2025
Bought a Tesla Model S plaid from them. They misrepresented the price on the title due to which I have to pay more taxes. Finance dept accepted the error but refused to compensate me. Contacted several people in the dealership including the GM (Jason) but did not get this resolved. They also...
Dealer Replied: Amir, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- August 02, 2025
Very Disappointed — Misleading, Unprofessional, and No Accountability I purchased my vehicle from Mercedez Benz of Walnut Creek in late January 2024. I added the PermaPlate warranty to protect the interior, thinking it was a smart investment. The day after I picked the car up , I noticed a tear in...
Dealer Replied: Kiana, Thank you for taking the time to bring this to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution.
Cars.com Review
- July 30, 2025
If I could give 10 stars I would. Thank you so much to Marjorie from Walnut Creek. She was the absolute best! Made getting a new car such a seamless process. I was very specific with what I was looking for, and she helped me find the perfect car. This was my first time doing business with Mercedes...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 28, 2025
Ali was very helpful throughout the process despite us being in a time crunch and having some miscommunication with our original offer. I would recommend Ali to others.
Dealer Replied: Robert, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 25, 2025
An hour ago, it was $42,000, and now it is $52,000. This inconsistency can be concerning for customers who travel long distances. Avoid please.
Dealer Replied: James, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 19, 2025
Our experience with Bao was fantastic. He previously worked in the Mercedez-Benz manufacturing facility so he is very knowledgeable about all of the features of the cars. He is very efficient and a pleasure to work with.
Dealer Replied: Nora, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Cars.com Review
- July 19, 2025
Simple process. Everybody was very helpful and made the process easy. This thing won?t let me submit unless I write more. So just writing
Dealer Replied: We are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- July 17, 2025
I have been a Mercedes Benz customer for many years, and once again I was not disappointed. Danny helped me select my new car. The level of service I received from him and everyone involved in the process was great. I appreciate the care and support. Thank you for making it a positive experience.
Dealer Replied: Hi Pamela, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- July 16, 2025
They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan at a higher interest, more money down and remove the extended warranty I bought. I offered to pick up my...
Dealer Replied: Hello, Thank you for taking the time to leave us your honest feedback. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 11, 2025
We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.
Cars.com Review
- July 11, 2025
I had an excellent car lease experience at this dealer. Jose was very nice and he kindly introduced the vehicle. Also he offered an trade-in for my old car that saved my time and effort to sell it somewhere else.
Dealer Replied: Hi Bo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 10, 2025
BEST Mercedes Benz Dealership in entire Bay area ESPECIALLY Mr. Bao!! This is our _th time getting an MB car from him and boy,.. it's just like a walk in the park. He will make things very easy and very clear- NO HIDDEN infos!! Mr. Bao is the 'man'!!! 👍🏻⭐️
Dealer Replied: Jerry, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.
Dealer Replied: Laura, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Bao made everything easy and he made sure we are happy and ease with the whole process. Thanks Bao
Dealer Replied: Ruby, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
I’ve been buying cars from this dealership since 2013, and I can honestly say they’ve earned my full trust and loyalty, especially Bao. Over the years, I’ve purchased vehicles for my entire family through him, and every single time, he goes above and beyond to make sure we’re taken care of. Bao is...
Dealer Replied: Annette, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Omar is the man, treats you with respect, is kind, honest and knowledgeable. He has been my go to guy for almost a decade, finds the best deals and is incredible thoughtful. No xx - Go see him & get your dream car!
Dealer Replied: Simona, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 09, 2025
Faran was able to match us to the right vehicle, answer all our questions, and take us to the finish line and make sure we left as happy customers.
Dealer Replied: Nadia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 08, 2025
Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.
Dealer Replied: Judy, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 08, 2025
Worked with Jamiel Medina, he was responsive, knowledgeable and easy to work with. Went the extra mile to get the deal done. Would definitely recommend.
Dealer Replied: Jana, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 07, 2025
I had an extremely disappointing experience with the Mercedes-Benz of Walnut Creek Service Department. I brought my car in for a service related to the ambient lighting, and when I picked it up, I noticed a scratch on the inside of my windshield, right on the tint ? exactly where they had been...
Dealer Replied: Brianna, Thank you for taking the time to leave us this feedback about your experience with us. We would appreciate the opportunity to speak with you directly about this situation. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- July 07, 2025
The Mercedes-Benz of Walnut Creek team provided an exceptional experience, showcasing a superior selection of vehicles and demonstrating top-tier professionalism. I highly recommend it when you are looking for a vehicle.
Dealer Replied: Tal, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 03, 2025
It was very satisfying everything was great and done professionally. They answered all my questions and concerns. Would recommend to people to purchase from them! .
Dealer Replied: Hi Salvador, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 03, 2025
We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship!
Dealer Replied: Diego, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- July 02, 2025
Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action.
Dealer Replied: Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to turn your experience around. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Cars.com Review
- June 29, 2025
Easy to work with. Fast and effective. Thank you for all the help. Great dealer.
Dealer Replied: Armen, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- June 29, 2025
Bao was extremely helpful and really great to deal with. This is the 9th car I’ve bought from Walnut Creek Mercedes!
Dealer Replied: Cindeye, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- June 26, 2025
Jose Castro was helpful and transparent when I went in for my lease. Would work with him again.
Dealer Replied: Elton, Thank you for sharing your experience with us! We're delighted to hear that Jose provided excellent service and transparency during your lease process. We look forward to working with you again in the future.
Cars.com Review
- June 22, 2025
Bao is the man! Bought a Tesla Model 3 over the weekend at the MB of Walnut Creet location. The whole experience was smooth and easy - from the test drive to the pricing discussions (appreciate the transparency) to the financial disclosures completion (shout out to Kailash also). Bao enabled us...
Dealer Replied: Rajesh, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Cars.com Review
- June 19, 2025
Excellent sales person, Farhan is very great and offers good customer service overall very good experience
Dealer Replied: Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 18, 2025
Sauven, my salesperson was excellent, personal & informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew her stuff. All around, a very pleasurable afternoon spending my money.
Dealer Replied: Mac, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- June 17, 2025
Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.
Dealer Replied: Judy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- June 16, 2025
I am extremely pleased with my recent purchase from Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading in my vehicle for some time, and I am thrilled with the entire experience. I want to specifically...
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Walnut Creek! Take care!
Cars.com Review
- June 13, 2025
Our salesman Jamel was wonderful. Explained the features of the car, was patient with our questions and supported us during the whole process. We met the GM John Lee who was terrific, and finally finance specialist Hany Yosri who was exceptional. Overall experience was excellent.
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- June 10, 2025
Jessica was the absolute best. Gave honest advice and was a pleasure to be around. Plan on only working with her going forward!
Dealer Replied: Mark, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- June 04, 2025
Bao was amazing. He really pulled through for me and got me approved for a vehicle during a difficult time in my life. Thank you so much for taking the extra time and working with me.
Dealer Replied: Andrea, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 29, 2025
Yesterday I bought a Used car from Mercedes-Benz of Walnut Creek. Probably the least expense they had on the lot. But? I was treated like I was buying the top of the line Mercedes. Everyone was veery pleasant even the financial guy?which in my experience is very unusual. He understood my position...
Dealer Replied: Robert, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 27, 2025
Excelent easy process . Jos� Hern�ndez and Santiago Fl�rez make everything easy and quick I am happy and always I recommend to buy a car there.
Dealer Replied: Claudia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 26, 2025
Super slow and almost none respond after sales, and the vehicle have problem since day1, the dealer commit to fix but one and half month later still no any response, very bad experience.
Consumer Replied: Hi Mercedes-Benz of Walnut Creek, i already email to your Customer Relations Manager Leah and Jasmine, but unfortunately one week past i still didn't get any response, can you help to check with your colleague? thanks!
Cars.com Review
- May 24, 2025
Jamiel is my sales person and he helped to get through the process of buying my new car. Check it out if you are shopping for a new car.
Dealer Replied: Satish, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 21, 2025
Responsive via email. Attentive to my term requirements. Exceeded expectations. Kind, patient staff and they worked as a team to help me get the car I wanted. The drive was worth it.
Dealer Replied: Senia, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Cars.com Review
- May 16, 2025
jameil is a person not a salesman!!! trust and believe in him!!! he is a man you can trust!!!
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 16, 2025
I bought a great car and love it. Unfortunately the follow up has been terrible. It only had one key and I’ve been chasing them down for over a month to get the second. Numerous calls and texts and nothing. I also asked to purchase a few accessories that they forgot to include in the delivery,...
Dealer Replied: Will, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- May 16, 2025
Bao did a tremendous job! Excellent job performance throughout! This is our third purchase from Mercedes-Benz of Walnut Creek and I highly anticipate it will not be our last! Dean Karahalios
Dealer Replied: Dean, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 15, 2025
Excellent customer service & care through out the entire buying process. Chau is the best in the business! Kevin/ Mohammad was friendly & patient. Thank you both!
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 11, 2025
Had a great experience working with Dina to find the perfect car! Hate car dealerships/financing crap (paid cash), but absolutely loved Dina and would give her 10 stars out of 5!!!!
Cars.com Review
- May 09, 2025
Great customer service from beginning to end! Big thank you to the whole team - Ozzy, Jerilyn and Shawna!
Cars.com Review
- May 08, 2025
Jim, Nic, and Hanny provided excellent service in a friendly setting. Negotiations were professional and positive. Jim?s knowledge and advice was very helpful in making decisions and changing them too.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 07, 2025
It was pleasant Experience. Ali was good salesman. Area is nice and clean. Staff was good. Ali made sure we are comfortable in deal. I will recommend my friends.
Dealer Replied: Balwinder, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- May 05, 2025
The agent was very knowledgeable of the vehicle that he is selling. He is very courteous and polite. He made my shopping experience hustle free.
Dealer Replied: Cynthia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 05, 2025
Yuri is a great Sales Person! I?m working with him for many years and always success. Also Nick his manager was a helpful and professional. Thank you for a great deal. We will meet soon for the next purchasing.
Dealer Replied: Avi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 01, 2025
Great experience. Thorough, detailed and friendly attentive staff that were very efficient as well. I will recommend to all friends and family. Dealership is also easily accessible from the freeway
Dealer Replied: Michael, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- May 01, 2025
I recently purchased a 2024 Mercedes-Benz EQE and the entire experience was absolutely amazing! From start to finish, my salesperson Jerel went above and beyond to make sure everything was smooth, informative, and enjoyable. He was knowledgeable, professional, and genuinely cared about finding the...
Dealer Replied: Brenda, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 30, 2025
I have to start out with a huge shout out to our sales consultant, Jerel Shelton. We needed a used car for our 16-year old daughter. Jerel was patient, kind and knowledgeable. He listened to what our needs were and directed us to the perfect car for our daughter. I had been looking for a car for her...
Dealer Replied: Margaret, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 28, 2025
My salesman Jamiel Medina was very professional and knowledgeable of this vehicle. He was so kind and caring to my needs. I will recommend him to my family and friends.
Dealer Replied: Andrea, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 27, 2025
Amazing service, and great people who helped get the job done. Very happy with my experience.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 26, 2025
This is my third Mercedes and the first time I went to Walnut Creek Mercedes-Benz. And to be honest with you, literally the best experience that I?ve ever had. My sales rep Jose was awesome! He took the time to listen to my needs and wants and guided me every step of the way it made everything nice...
Dealer Replied: Nicholas, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 26, 2025
Title: Flawless & Convenient CPO Purchase! I recently bought a CPO Mercedes from Ali at Mercedes-Benz of Walnut Creek, and the experience was absolutely seamless. Ali made the entire process incredibly easy and pain-free. He was flexible, allowing us to start in person and finish remotely to fit my...
Cars.com Review
- April 23, 2025
Cars.com landed me at Mercedes-Benz in Walnut Creek, my backyard. Who knew they sold new and USED cars? I would never have thought of this place.. With a background in sales, I could negotiate what I wanted, but they are persistent. Overall, is a lovely dealership with friendly, helpful staff, even...
Dealer Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- April 23, 2025
I really appreciated working with Jim S.as he balanced a sense of urgency about my wanting to find a new car with patience for my many questions. His easy personality/vibe and communication style foster trust. His having listened carefully to my desired specifications, and resourcefulness in...
Dealer Replied: Abelinn, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 22, 2025
Great service by Omar Khan. Highly Recommend him. I ordered a car from him last Fall. Found my way to him when inquired about a vehicle in inventory that was already sold. Arranged an order with Omar. No hassles, extremely responsive. Everything happened as he said it would when he said it would.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 20, 2025
They made my buying experience pain free - worked with me to deliver to my home and our out the contract remotely when I couldn?t stay to complete the paperwork. Their flexibility made the sale. Our dealer Ali is truly the best. Thank you!!!
Dealer Replied: Hi Bolanle, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 20, 2025
Jerel was one of the best sales people I’ve dealt with at a dealership. The process was smooth and I didn’t feel like he was negotiating at each step.
Dealer Replied: Gina, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 18, 2025
Very smooth. Valerie did a great job getting us the car we wanted. I was a bit worried about the tarriffs Impact .- but no problem.
Dealer Replied: Arthur, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 16, 2025
Had to swallow multiple hidden fees & add ons that did not ask for but unable to remove. Car shows defects that should have been found during the inspection that were clearly missed after driving for just a day. Zero trust in the dealership going forward
Dealer Replied: Jack, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- April 14, 2025
The staff is very professional and helpful, they provide excellent service every time I come in for service.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2025
Incredible Service. I purchased a brand new 2025 Mercedes and had an incredibly positive experience from beginning to end. For all of your MB needs this is your dealership!
Dealer Replied: Gina, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2025
Great service honest salesperson fair financing great choice of preowned cars very good coffee machine
Dealer Replied: We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Cars.com Review
- April 10, 2025
I?ll begin by acknowledging that the salesman performed reasonably well. However, I have concerns about the management and dealership itself. The salesman inadvertently misinformed me about several features of the car, although I don?t believe it was done intentionally. I wish he had conducted...
Dealer Replied: Kenneth, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- April 08, 2025
I like the way they treat the customer We felt very comfortable dealing with them
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Excellent sales experience thanks to Dina, who helped us. Very transparent and helpful. No gamesmanship. Nice trade-in value for the car I was turning in as well.
Dealer Replied: Savita, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Jeremy was fantastic! He clearly understood what I was looking for in my next vehicle and lease. He spent time making sure I understood the options (which included multiple test drives.) The experience getting to the final deal and vehicle have exceeded my expectations. They gave me such a great...
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 03, 2025
Jessica is amazing and made everything smooth and easy Highly recommend, I am recurrent customer abd every time it gets better , heavy abd Shauna are amazing S well
Dealer Replied: Bassem, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 03, 2025
Jamiel was awesome and really helped us find what we wanted! 100% recommend you go to him. He was knowledgeable about all the cars, differences, and all the small details.
Cars.com Review
- April 02, 2025
The dealership was nice however, Jamiel specifically, made the experience so much better! I highly Recommend you go to him.
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 02, 2025
I inquired about a car for sale that morning and got a speedy reply from a sales rep, who forwarded me to another sales rep at the dealership to set up an appointment to come in that day and view the car and consider purchasing.
Dealer Replied: We're so happy we were able to help you out! We look forward to your next visit! Take care!
Cars.com Review
- April 02, 2025
Jose is very attentive and friendly. He took care of us in a very timely manner. I have no hesitation recommending Jose for any of my friends or family.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 01, 2025
Jason is exceptional and goes above and beyond and to make sure you get the car that you need for A great price! I’ve been working with him for The last 10 years and every car I have leased from him Has been an incredible experience, and Joaquin was amazing as well at thoroughly explaining all the...
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 01, 2025
I appreciate the fact that Uri was on top of everything and kept me updated on a complex deal. Taking ownership and following through goes a long ways to earn customer trust.
Dealer Replied: Hearah, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 31, 2025
Very good service and Bao was great sales person. He explained every step and helped me to find a good rate for financing.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- March 30, 2025
I just leased my first Mercedes Benz, and I couldn?t be happier! After over 20 years of leasing BMWs, I was blown away by the smooth and seamless experience at Mercedes-Benz of Walnut Creek. My Sales Consultant, Joaquin Lemus, went above and beyond to find the perfect car for my family. I?m thrilled...
Dealer Replied: Hi Jasmine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 29, 2025
I purchased my Corvette online. Very professional and assisted me all along the way, but definitely do business with them again. Highly recommended.
Dealer Replied: We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 29, 2025
I have been a mercedes customer for 30 years, buying and leasing cars. It's the first time I dealt with this location. Uri was my single point of contact on the lease of new car and sale/trade in of my old car. He was up front, didn't try to change the deal, and followed the process and kept me...
Dealer Replied: Abdi, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 28, 2025
Severs is good he go get my car from San Francisco, and traffics take 2 hour to get back, he get very patience. And the price is good too.
Dealer Replied: Hi Wenyang, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 26, 2025
Angelique L. and Jerilyn D. are awesome, they made it happen again. This is my second purchase with MB, this is my forever company now.
Dealer Replied: Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
Cars.com Review
- March 25, 2025
Garza, our salesman was very helpful, courteous, knowledgeable and transparent. The dealership was well organized, clean and inviting.
Dealer Replied: Mukesh, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 25, 2025
GThis location has Good customer service, Ali finds what you want and try to make deal happens.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- March 24, 2025
Jos� was really helpful?he answered all my questions, worked with me, and gave me a great deal. He made me feel comfortable and ensured I got a good deal.
Dealer Replied: We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Cars.com Review
- March 23, 2025
Worked closely with Jamiel from Mercedes Benz Walnut Creek. He worked hard to get me exactly what I wanted with the right price. Very happy with their service.
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 23, 2025
We had a wonderful experience selecting our new car. Jim Sparacino was assigned to us, and he was incredibly patient and knowledgeable. He took the time to answer all our questions and thoroughly explained the features of each vehicle. We were interested in a hybrid or electric car and ultimately...
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 22, 2025
It was an overall good experience. Excellent service and prompt delivery. I believe I will definitely do business here again in the future. Thank you kindly.
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 21, 2025
Caleb is great! It is my best experience to buy the car because of him. Quick responses and very efficient to buy the car in two days. Also the price is great compared to other dealers
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 20, 2025
The service was outstanding. And the service advisor kept me updated on the progress. everything is working great
Dealer Replied: Hello there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 19, 2025
Best dealership ever in the Bay area, easy to work with, gave me the lowest price
Dealer Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- March 18, 2025
Great service and experience during new car purchase. Very professional and easy to work with. Would be happy to come back.
Dealer Replied: Hi, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Thank you, and have a fantastic day!
Cars.com Review
- March 16, 2025
Savaugn was one of the greatest sales person I’ve worked with. He was transparent, worked hard to fight for my deal, and made the whole process as easy as possible. I’ll only be going through Savaugn from now on. Thank you Savaugn!
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
Outstanding service, delivery, what really matters is the Quality of ease of buying a car ! Am in shock of the beauty, quality, luxury & class that car emits. Phenomenal choice of the right place to go ! Thank you!
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
I had the best purchasing experience yet with Angelique at Walnut Creek Mercedes Benz. Traded in a vehicle, returned a lease and bought a new EQE. She was calm, professional, knowledgeable and all with a great attitude. Highly recommend working with her.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 16, 2025
I recently had an outstanding car buying experience at Mercedes Benz of Walnut Creek. From the moment I walked in, the service was top-notch, and I couldn't be happier with my new GLC 300. A special shoutout goes to Dina, who made the entire process seamless and enjoyable. Dina was incredibly...
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 14, 2025
My salesman was Caleb. He was the best, courteous, knowledgeable and professiona. Would definitely go back to him..
Dealer Replied: Hi, thank you for your kind words and this wonderful review! We hope to see you soon!
Cars.com Review
- March 14, 2025
I had a very positive experience buying an automobile from this dealership! This was my second car from Walnut Creek Mercedes Benz. I would go there again for my next purchase.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 13, 2025
I leased an EQS 580 and were promised excellent service. Our experience thus far has been abysmal. Our tire and wheel coverage was not honored leaving us with a large bill. For such an expensive care we were not offered a loner car when we needed covered repairs and had to take a provided Uber ride...
Consumer Replied: Shocking, Mercedes Benz of Walnut Creek responded with the same "canned" message. I have read the same exact response on several respected rating sites. Another reason not to trust this dealership! Here is response from my review on Yelp. "Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you." Sound familiar?
Cars.com Review
- March 13, 2025
One of the worst experiences of our lives. Buying this car was a nightmare and has resulted in our lives being turned upside down, including: weeks of calls, emails, and significant time to undue the damage done.
Dealer Replied: Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Cars.com Review
- March 11, 2025
Jerilyn is an exceptional sales associate. She was patient and generous with her time, extremely knowledgeable on the vehicles, and she helped make the buying experience fun. I will return to her in the future for my next car.
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.