The team I worked with at Mercedes Benz of Owings Milll, MD (Elliott Bourne, Courtney Devilbliss, Rob Banks and the finance dept) are amazing! My customer service experience was phenomenal! The entire team is knowledgeable and very professional. Special recognition and appreciation to Mr. Elliott...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

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Andy is very personable which goes a long way for me. My experience was nothing short of professional, efficient and honestly enjoyable. This is my second time purchasing here and next time I purchase I’ll be asking for Andy

Dealer Replied: Hi, thank you so much for your feedback! Andy will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had an outstanding experience with both the sales representative, Elliot Bourne, and the sales manager. The level of professionalism, care, and dedication they demonstrated went far beyond my expectations. Mr. Bourne went over and above the call of duty — even coming in on his day off to ensure...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Elliott Bourne III, is a top professional. My wife and I purchased three Mercedes -Benz from Elliott, he is truly the best salesperson. He is knowledgeable, and attentive to all details. Elliott is extremely exceptional in what he does to please his customers.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Thank you to Dennis Epps! Once again, for the fifth time, he has helped me into a new vehicle. Dennis is truly the best salesman—knowledgeable about every detail of the product, personable, and professional at every step of the process. Big shot out to the entire Owings Mills team from the GM...

Dealer Replied: Hello Lisa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This is my second time buying a car, I will say this experience was faster, better, and more enjoyable than my first car buying experience. Mr. Dennis is very knowledgeable about not only Mercedes, but he has an extensive knowledge about cars in general. I was able to purchase my car within 2 1/2...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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This is my first Mercedes purchase. Dennis took the time to explain to me the various models and which one would suit my needs. He is very professional and attentive to the small details which made the purchase go forward without any concerns. I am looking forward to working with Dennis when I...

Dealer Replied: Hi Karen, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

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I advise Stephanie Smith. Very professional. She listens and gets the car ready to be safe on the road.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Lovely dealership! Nice service folks. Andy was great. Everybody treated me so nice! I didn’t expect to buy a car but it worked out so well.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you have a great day!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

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He's exceptional at what he does, he’s the biggest reason I keep coming back to shop here.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve called Owings Mills home for the past five years, and during that time I’ve owned three Benz vehicles—two of which I purchased with the help of Dennis. His warmth, kindness, and deep knowledge have always stood out. When it was time to upgrade, I knew exactly who to call. Dennis is exceptional...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Murphy Tederick very helpful l, got my service done with a loaner, in and out with ease!

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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Friendnly,professional, supportive,reputable,clean environment,exceptional service,dedicated,very helpful, knowledgeable about their vehicles

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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I find the atmosphere and environment at MBC to be consistently professional, the people always friendly, helpful, and service-oriented, and the attention to my automobile needs to be unmatched. Dennis Epps, in particular, is confident in, and enthusiastic and extremely knowledgeable about his...

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Stephanie Smith is an awesome service advisor. She took care of my car issue and very patient in explaining the issue.

Dealer Replied: Hi Nirosha, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I’ve been a customer of Dennis Epps since 2022, and every experience with him has been outstanding. Most recently, he helped me purchase another vehicle, and as always, the process was smooth, professional, and enjoyable. Dennis is knowledgeable, attentive, and genuinely committed to finding the...

Dealer Replied: Hi Efrain, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Mercedes-Benz of Owings Mills worked with me for over a year. They were patient they weren’t pushy they more than satisfied my demands. I would return to them again and again. Eliott and the general manager were both very professional, very knowledgeable, and very accommodating.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I've had the pleasure of knowing John for over 22 years, and it's not just about the six Mercedes-Benz vehicles he's helped me with – it's about the incredible friendship we've developed. John's exceptional knowledge, education, and expertise in the automotive world are just the beginning. What...

Dealer Replied: Hello Mel, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This is my second purchase from Mercedes Benz of Owings Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of my confidence in his steady and dependable customer relationship, I have recommended friends...

Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

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I just purchased my third Mercedes from this dealership. There simply is no better Mercedes dealership for sales or service. The "icing on the cake" however, is Dennis Epps. Not only does he know more about the cars he sells than anyone, but he is able to put himself into the buyer's shoes and...

Dealer Replied: Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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Elliot is the best sales rep EVER!! His helpfulness and professionalism is unmatched!! He made the process of replacing my totaled vehicle super easy and stress-free. He listened to my request and found the perfect vehicle for me and my daughter. I can’t thank Elliot enough for all he’s done. ...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I want to thank Elliott for making my car leasing experience incredibly easy and efficient. From the first moment I reached out until the moment I drove away in my new car, Elliott went out of his way to make me feel like a valued customer. He worked diligently to make sure I was getting the best...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Elliott is a true professional who genuinely cares about his customers. From the moment I walked in, he made sure I felt comfortable and informed throughout the entire car-buying process. He paid close attention to every detail, patiently answering all my questions and making sure I understood my...

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Highly recommend Tim Deinlein, he worked patiently with me throughout the whole process and was able to answer everything for me. He was never pushy and always communicating with me to provide updates. It was very enjoyable working with Tim and I highly recommend him!

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I don't usually visit the dealership for repairs on account of pricing anxiety. Stephanie did an amazing job of getting my car set up for service and scheduling a follow up plan and making sure I knew my car was getting the care it needed. The whole process felt very organized and attentive. Will be...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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I want to thank Lori Ludwig for accommodating my unscheduled visit today. The dealership has an open position that I am interested in, but I am not one to wait around for emails or hope for a phone call. I have spent all of my life betting on me. If the opportunity is within travel distance, I will...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Patricia Dasari was a very good service provider highly recommended!! Everyone at this facility was professional and polite. Overall happy and satisfied with the services provided.

Dealer Replied: Hi Vincent, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Stellar experience. Everyone is exceptionally nice and very knowledgeable about Mercedes! Would highly recommend. Elliott went above and beyond!

Dealer Replied: Johnna, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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I had a great experience at Mercedes Benz of Owings Mill. The entire team (especially Dennis) made the car-buying process smooth and stress-free from start to finish. Everyone was professional, welcoming, and respectful of my time. They worked efficiently while still making sure I was comfortable...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dealer Replied: Hi, thanks for your review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Andy eas very helpful and patient throughout this entire process and was the very best. I am so happy

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This is my 3rd family purchase from Mercedes in Owings Mills! Elliott Bourne is the best! I was on the verge of going with another vehicle make, but Elliott played a huge role in keeping my loyalty to Mercedes Benz. Thank you Elliott, Kolo, and Courtney for another smooth transaction! I love my new...

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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Excellent dealership, Excellent business management and Excellent customer service and support as well car service

Consumer Replied: Thanks again for the outstanding customer service and professionalism of your staff and dealership. Mr & Mrs. Michael James & Terry Harris

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If I could zero stars I would. Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it, he abruptly walked away to use the bathroom in the middle of a conversation and magically the car sold minutes after my...

Dealer Replied: MultiBMW, We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is important, and we take it seriously. We understand your frustration with the outcome, especially after traveling to visit us. Based on our records, Andy had communicated with you over several days prior to your visit and shared that the vehicle was priced competitively, with limited room for negotiation, due to strong interest from multiple customers. That information was conveyed clearly and documented. Out of respect for your time and interest, we held off another serious buyer to give you the first opportunity to purchase the vehicle. You made an offer well below the asking price, which we declined. We did, however, counter with a $300 discount in good faith. After you chose not to proceed, you later texted Andy offering to buy the car for less than our discounted price, which we also respectfully declined. At that point, we honored our commitment to the next customer, who promptly came in and purchased the vehicle at the listed price. Once the transaction was completed, our manager Tony personally called to inform you, and he also listened to and acknowledged your concerns. Regarding the other aspects of your visit, such as the timing of vehicle readiness and the perceived lack of professionalism, we take full responsibility for any part of your experience that felt disjointed or unwelcoming. We are actively reviewing those details internally to ensure they are not repeated. While we understand this experience was disappointing, our team did act with transparency and fairness throughout the process. We’re truly sorry it ended in frustration and hope this helps clarify the sequence of events. If you would like to discuss this further, please feel free to reach out to our General Manager, Jonathan Logue. He can be reached at 410.559.5512 or lonathan.logue@mileone.com. We wish you all the best in your continued vehicle search and appreciate you considering us.

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It I could zero stars I would. Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it, he abruptly walked away to use the bathroom in the middle of a conversation and magically the car sold minutes after my...

Dealer Replied: RR, We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is important, and we take it seriously. We understand your frustration with the outcome, especially after traveling to visit us. Based on our records, Andy had communicated with you over several days prior to your visit and shared that the vehicle was priced competitively, with limited room for negotiation, due to strong interest from multiple customers. That information was conveyed clearly and documented. Out of respect for your time and interest, we held off another serious buyer to give you the first opportunity to purchase the vehicle. You made an offer well below the asking price, which we declined. We did, however, counter with a $300 discount in good faith. After you chose not to proceed, you later texted Andy offering to buy the car for less than our discounted price, which we also respectfully declined. At that point, we honored our commitment to the next customer, who promptly came in and purchased the vehicle at the listed price. Once the transaction was completed, our manager Tony personally called to inform you, and he also listened to and acknowledged your concerns. Regarding the other aspects of your visit, such as the timing of vehicle readiness and the perceived lack of professionalism, we take full responsibility for any part of your experience that felt disjointed or unwelcoming. We are actively reviewing those details internally to ensure they are not repeated. While we understand this experience was disappointing, our team did act with transparency and fairness throughout the process. We’re truly sorry it ended in frustration and hope this helps clarify the sequence of events. If you would like to discuss this further, please feel free to reach out to our General Manager, Jonathan Logue. He can be reached at 410.559.5512 or lonathan.logue@mileone.com. We wish you all the best in your continued vehicle search and appreciate you considering us.

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Andy was extremely helpful! I was navigating dealing with monthly payments that were far overpriced and heavily doubtful of how he may have been of assistance. Fortunately, Andy did the best that he could, and maintain a professional and welcoming tone throughout the entirety of the process. Andy is...

Dealer Replied: Hi Destiny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I had a very pleasant buying experience with Elliott Bourne. He even stopped by my house a few days after the purchase to install the license plates.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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My customer experience was phenomenal with Mr. Elliott Bourne,III, Mr. Kolo, and Ms. Courtney

Dealer Replied: Hello Kim, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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This is my third Mercedes from R&H Mercedes. Dennis Epps and His Team made my purchase seamless. Top Notch!

Dealer Replied: Hello Vic, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Greatest customer service, attentive, caring and always willing to help. Andy made the experience of buying a car as easy as buying a coffee. Very welcoming person and funny. He deserves a raise for sure!!!!

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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When I first came to Mercedes-Benz I knew nothing of the brand. Tony took the time to explain why a Mercedes is the best option. Dennis was incredibly helpful but also committed to ensuring that the car buying experience was as seamless and stress-free as possible.

Dealer Replied: Congratulations on your new vehicle, Carol! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Stephanie Smith was my contact person.She was very personable,courteous and respectful of me as a longtime customer of Mile one.She made the experience very pleasurable.

Dealer Replied: Hello Kevin, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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Excellent service. Friendly, efficient and effective. Service representative Sean Bonner was very knowledgeable and quite helpful. Scheduling and obtaining a loaner was easy. Work was done well and on time, even though it was necessary to order parts.

Dealer Replied: Hi Jim, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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They were awesome very polite, great job they give u what u want, I will tell anyone about mercedes-Benz of Owens Mills. Would return when I want to trade in and get another Mercedes. Special thanks to Mr Epps. ❤️

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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Always a warm and family environment. Every one of my purchase experiences has been a great one. Much appreciation for Jason (mgr.), Robb (mgr.-fly guy), Kolo (finance) Stephanie (serv.) and of course my sales consultant Dennis.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Please don't hesitate to reach out if there's anything additional we can do for you.

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Stephanie Smith was a great advisor during my visit. She was helpful and I will see her again.

Dealer Replied: Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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It was a great shopping experience with Stephanie. She is very welcoming, patient and helpful. Highly recommend her!

Dealer Replied: Hi Lin, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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Andy was very friendly and never was pushy as some car dealers are. Answered all my questions. Great car buying experience. Well done Andy.

Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

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Elliot was very patient and helpful throughout the entire process. I would definitely use his service again and I recommend to prospective clients.

Dealer Replied: Hi Tim, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Dennis was very personable and well versed in his business. This purchasing experience was one of the best I’ve had. I am now owner of a Mercedes which I always wanted heading into retirement.

Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

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I was looking for a new car and wanted to upgrade from a Honda to a luxury vehicle. I entered Mercedes dealership and ended up purchasing my car from this dealership. Lucy Yun was the sales representative who assisted me and she was excellent. She understood what I was looking, was very patient...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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I first met Dennis Epps back in 2019 when I was living in WV. At that time I reached out to him in my effort to purchase an E 450. My initial impression of Dennis was that he is not your average car salesman. He was honest, straightforward, and very knowledgeable about the Mercedes brand. He found...

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team at Mercedes-Benz of Owings Mills so helpful in purchasing your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Outstanding service, truly goes beyond for his customers and made the whole experience enjoyable and smooth.

Dealer Replied: Hi Cho, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I recently purchased a vehicle from this dealership and I couldn’t be happier with the experience. Kyle Weiman was incredibly knowledgeable, patient, and attentive throughout the entire process. They took the time to understand my needs, answered all my questions, and never pressured me into making...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Thank you for taking care of my vehicle. Nice working with Stephanie Smith. I will return.

Dealer Replied: Hello, thanks for your review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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My experience with Dylan was top-flight. He was professional, available, charming and a pleasure to work with

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

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Dylan thank you for making this possible and your great service. This is my 5th Mercedes Benz from Dylan I highly recommend him.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle.

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He really knows his job and not only that he understands his customers needs well. He has customer relationship skills that are so unique. He’s a great asset to the Mercedes-Benz family.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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Andy is an amazing salesman, very knowledgeable, very professional and very personable and passionate about his job!

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Elliot was extremely knowledgeable, professional and accommodating. He made the purchase experience painless and easy. I’ll be sure to come back for all of my car purchases.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Elliott is fantastic. He makes the process so smooth and seamless. This is the second car I’ve bought from Elliott and this won’t be the last.

Dealer Replied: April, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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I had a fantastic experience working with Dennis Hepp went above and beyond to help me secure my ideal car and ensure its highest quality. He kept me well informed throughout the process, updating me on timing and the next steps. It was a pleasure collaborating with him, and I would highly recommend...

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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It was so pleasant working with Stephanie. She is very helpful and being very honest. She answered all my questions and truly cared about my concerns. She definitely will be my only Mercedes sales consultant. I recommend her to my friends.

Dealer Replied: Hi Michelle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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My experience with Mercedes Benz of Owings mill has been nothing but exceptional. Mr.Bourne was highly professional and very knowledgeable on all things Mercedes. He provided excellent follow up on my purchase days after adding to the fine work of the dealership.

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had an exceptional experience working with Stephanie! She was very attentive and couldn't have been more informative and helpful. Truly appreciate her for a great dealership experience.

Dealer Replied: Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Good clean service. Timely appointments . Service department is excellent and well staffed. Please keep up the good service.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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My experience with buying this new vehicle was a great one. Elliott could not have been more helpful and informative. I would definitely recommend him to anyone buying a new car.

Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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He works so hard. And try to find best car for me. Very nice guy.

Dealer Replied: Hi Zhong, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Stephanie Smith was helpful during my visit! I appreciate her business every time I visit. I will continue to see her.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Andy is the only person I would work with! He’s so attentive & kind. He has a customer for life with me!

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

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Tony is a true sales professional! He listens to his customers and truly cares about their satsifaction. Most importantly, he was never pushy and completely transparent. He provided information and let me take my time to digest it and make an informed decision about my purchase. I would highly...

Dealer Replied: Hi David, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Mahaman has handled several of my Mercedes Benz transaction. Extremely efficient, knowledgable and friendly! Terrific experience!

Dealer Replied: Hi David, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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Tim Deinlein is absolutely fantastic to work with. He's knowledgable, friendly and extremely accommodating. There is no doubt that he places a tremendous emphasis on customer satisfaction. I highly recommend Tim for your next purchase!

Dealer Replied: Hi David, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Elliot was a great help and very professional. He was honest and punctual. I enjoyed dealing with him.

Dealer Replied: Hello Sam, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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AWESOME, PROFESSIONAL Experience First time Mercedes buyer and could not have had a better experience with Theo Ramos. He was very professional, personable and a great listener. He matched us up perfectly with the GLS 450. He was able to find the exact car we wanted. He is so knowledgeable about...

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

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I highly recommend Mr. Dennis Epps! He was so pleasant and very patient. He was not pushy and really took the time to explain to me everything I needed to know about the car I wanted to buy. He will treat you as family. He assisted me all the way and even gave me a free umbrella ;) a good Christian...

Dealer Replied: Hi Angela, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Purchased a vehicle out of state, Elliott was very helpful, responsive, and great to work with. SUV arrived on time and in the condition it was sold as. Made for a great purchase experience, would be happy to with with Elliott and Mercedes-Benz of Owings Mils again.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I was looking for a new SUV in a particular color, which happened to be discontinued. Elliott tracked down one for me with all the options I was looking for. He helped me always with a kind attitude and a smile. It was an easy experience and I would recommend Elliott if you ever need a new Mercedes.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I had an outstanding experience at Mercedes-Benz of Owings Mills! My salesman, Elliot, went above and beyond to meet all my needs, helping me find the perfect car that I absolutely love, without spending the entire day at the dealership. The process was easy and Elliot was helpful and insightful on...

Dealer Replied: Hi Tracy, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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Great customer service & friendly environment. Excellent business acumen and overall willingness to meet my needs as a customer. Greatly appreciate everything from Elliott and the team!

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The range of vehicles is very good, the price is very suitable, and the Stephanie Shi is very nice and helpful.

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Overall, this is the seventh Mercedes-Benz we've purchased over the course of three decades. This was our second purchase with Dennis Epps as the salesperson, and our third purchase from Mercedes-Benz of Owings Mills since 2021. Dennis, Mahaman Kolo (Finance), and Courtney Devilbiss (Product...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Stephanie Smith is amazing and the best person that works at Mercedes Benz!

Response from the owner Replied: Hi Cynthia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Mr.Bourne was very informative about the car that I choose. He gave me his undivided attention in every aspect of purchasing this car. He gave an extensive editorial on the safety features which I appreciated very much. I didn’t learn to drive until a later age . This will be my third car that I...

Dealer Replied: Hello Roberta, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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Andy ji Thank you from the first time you helped us, you were patient with us and always helped us with everything, you were kind and very nice, I will recommend him again, when you want to make a purchase contact him directly.

Response from the owner Replied: Hi Michelle, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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Buyers beware!Dealership is misrepresenting used vehicles with inaccurate mileage and changing prices from what is offered online once you show interest.I was interested in GLC 300; upon inquiry, the dealer confirmed that the mileage was almost twice what was listed. And once I indicated that I was...

Response from the owner Replied: Paul Thompson,Our General Manager, Jonathan Logue, has tried to reach you to discuss your concerns. The vehicle you inquired about is an active Mercedes-Benz loaner vehicle that is offered to clients while their vehicle is at our dealership for service. We do update the mileage periodically throughout the month, however, the actual vehicle mileage does continually increase due to loaner use. Regarding the pricing and availability, Mercedes-Benz USA changed their retail programs in January, which now prevents a dealer from selling an active loaner vehicle prior to a 90 day in-service period. Our sales advisor attempted to explain this to you, and we apologize if there was any confusion. The specific vehicle you inquired about will be eligible for retail after January 31st. Additionally, we do have other similar GLC300’s with low miles that are available for immediate delivery. If you would like to discuss this further, please feel free to reach out to Jonathan directly. He can be reached at 410.559.5512 or jonathan.logue@mileone.com. Thank you.

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Reza is very fun person to deal with and demonstrates transparency in every steps of the sales process. He is highly recommended.

Response from the owner Replied: Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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Patricia Doelle is Awesome. She is professional, friendly, knowledgeable and great to work with. She is thorough from the beginning of scheduling appointments until the end. She greets you with positive energy ready to provide you with great service. After service has been completed, she...

Response from the owner Replied: Hi Laverne, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Murphy Tederick is an exceptional Service Advisor.Such a seamless experience!!

Response from the owner Replied: Hi Sarah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Stephanie Shi is really professional. She offered great incentives and we offered a great deal. We happily signed the contract.

Response from the owner Replied: Hi Harry, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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He is awesome! Worked with me to understand what I needed to make the deal happen!

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

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Outstanding service from Tim Deinlein and his colleagues! I was very impressed by the quality of cars sold at much better prices than what I could find in northern Virginia. Definitely worth a visit!

Response from the owner Replied: Hi Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Response from the owner Replied: Hello Jay, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

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Ms Stephanie was amazing. Thank you!

Response from the owner Replied: Hi Brandon, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Andy was wonderful and the sales process was Easy so smooth. I will refer all of my friends here. Thanks Andy

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Andy made this sale so easy for me.Thanks Andy

Response from the owner Replied: Hi Wayne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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This is the Third mercedes benz i bought from Stephanie shi .We follow her to anywhere she works. She is super kind and patient..always consider our needs.I will send her referrals.

Response from the owner Replied: Hi Ming, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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My service advisor Stephanie is the absolute best @ the Owingsmills location. Stephanie is not only professional, but knowledgeable.

Response from the owner Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

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Spent an hour test driving the 2018 G wagen, what a beautiful WAGEN

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Lucy proved to be truly exceptional and a real savior in this situation. Her friendly and caring demeanor made the entire experience more comfortable. I am now the happy owner of a Mercedes GLB, thanks to her efficient assistance. The service provided by Lucy and Mercedes-Benz of Owings Mills...

Response from the owner Replied: Hi Jadine, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Ms Lucy Yun was pleasant and Professional! She was very attentive and got the exact vehicle I was looking for. Of note, prior to coming to the showroom, she was persistent and provided all information in a timely manner.

Response from the owner Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle.

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Stephanie shi the sales rep has been very helpful and give us a great deal ! Highly recommended

Response from the owner Replied: Hi, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Owings Mills. Your recommendation means so much to us and we're so excited to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Reza was amazing with vehicle knowledge and time management!Beautiful!

Response from the owner Replied: Hi, thank you for sharing your positive experience! Our team is available should you require any extra help.

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Fantastic experience with Lucy and Saad – seamless and clear. Thank you!

Response from the owner Replied: Hi Stephen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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Ms. Stephanie was very patient and courteous as she worked with my wife and I. She took time to explain all the features of the car and answer all the questions I had. She was organized and engaged her supervisor when she was unsure of the answer to our tax question. Thank you very much Steph.

Response from the owner Replied: Hi Theron, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Our sale representative Stephanie Shi was very customer friendly with excellent knowledge of the process. She gave us an opportunity to test drive the car and explained all the features. I highly recommend using her for your car search/purchase.

Response from the owner Replied: Hi Julien, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Reza was a wonderful salesperson. Had a great experience at the dealership. He made the car buying experience a breeze. Thank You so much..

Response from the owner Replied: Hi Rhitesh, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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Sean Bonnie was so helpful in helping me with my car and getting it fixed quickly!

Response from the owner Replied: Hi Laurel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Great experience today service advisor was very helpfulSean Bonnie

Response from the owner Replied: Hi Amanda, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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The staff was incredibly knowledgeable and took the time to answer all my questions. They helped me find the perfect car within my budget. Stephanie Shi in sales was fantastic! She was patient, friendly, and never made me feel pressured.

Response from the owner Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Big thank you to Stephanie who provided A1 service to me and made my dream car purchase come true she was very attentive and went above and beyond to ensure my purchase experience was pleasurable and efficient I highly recommend anyone looking to purchase a Mercedes to go here because the entire...

Response from the owner Replied: Hi Brian, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!

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I’ve known her for years, I think the most important thing is when doing business with Stephanie, you are comfortable, you won’t experience anything like “ Always be closing” or any other techniques. The whole conversation was be just like talking about a car with family members, and she’s always...

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you have a great day!

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The service is wonderful and very helpful when you have questions.

Response from the owner Replied: Hi Melissa, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had a great experience with Sean!

Response from the owner Replied: Hi Stefanie, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Purchased new car. Total buying experience with great. Had service call yesterday, experience was outstanding. So far for me, totally 5 Stars

Response from the owner Replied: Hi Johnny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Sean in Service is great to work with. He is positive, energetic, and detail-oriented. At the conclusion of every service or inspection, I’m provided with a detailed report with photos and/or videos so I can be confident that if they tell me a part needs to be replaced, it actually needs to be...

Response from the owner Replied: Hi Melanie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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hes amazing and he helped me a lot with everything thank you so much for your help

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team helpful. Our team is available should you require any extra help.

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Excellent very transparent and listens to your wants and needs and works within your best interest.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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Response from the owner Replied: Thanks for the positive star rating, Tiffany! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

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Sean is awesome! He gives 5 star service every time I encounter him! Mercedes is lucky to have him as providing good customer service is paramount to customer satisfaction and loyalty.

Response from the owner Replied: Hi Adrienne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Stephanie was my salesperson, and she was excellent. She has a strong ability to understand customer needs, demonstrates great patience, and provides meticulous service. She was even willing to dedicate her personal time to ensure customer satisfaction. I highly recommend her!

Response from the owner Replied: Hi Chaozhong, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Andy Ji. thank you so much

Response from the owner Replied: Hi Bran, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

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Andy was very helpful & patient throughout this entire process & was the very best! i’m so happy & appreciative Andy was the one to help me get my first car!

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Recently worked with Reza to buy a car. Even though I was out of state he helped make the deal work out. Very accommodating and wonderful service. Highly recommend this dealership!

Response from the owner Replied: Hi Faiz, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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Well experienceReza Ghane

Response from the owner Replied: Hi Emmanuel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Andy was very helpful and professional. He took his time to walk me through many options as I was undecided. He will earn our return service.

Response from the owner Replied: Hi Tiffany, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Subject: Exceptional Service by Jackie ( service department )at Mercedes-Benz DealershipI am writing to express my gratitude for the outstanding service I received from Jackie during my recent visit to your Mercedes-Benz dealership. From the moment I walked in, Jackie demonstrated an exemplary level...

Response from the owner Replied: Hi Curtis, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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A BIG thank you to Andy for your outstanding customer service! You’re the best!

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Great customer service from the time the car was identified right through purchase. Sales consultant Christene exhibited excellent understanding of the job. She is detailed oriented, professional, engaging; explained every step of the cars operation in full details. Keep up the good work Christene,...

Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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My name is yirong ren, and this is a pleasant car shopping experience. I live in California, but I do not have the car I want. Later, I found the configuration I want through Stephanie, and the whole email communication was very positive. I have to say that Stephanie is an efficient and...

Response from the owner Replied: Hello Emily, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Lucy gave amazing service. She was very knowledgeable about the vehicles I was interested in seeing. She was very personable and gave exceptional customer service.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Safe travels!

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Had a great experience finding and buying the perfect Mercedes for me!! Christene was great to work with - super friendly, very responsive to all my questions, helpful walking me through the buying process, and flexible working with my schedule!

Response from the owner Replied: Hi Kim, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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I love this Mercedes Benz Car dealership. They treat you with respect and are always ready to help you out with your questions and needs regarding your car service. Through out the years I have eaven kept in touch with Reza Ghane. He is an excellent salesman but more than that he is a great staff...

Response from the owner Replied: Hi Harving, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This is the second time I bought a mercedes from Stephanie Shi,She found a 2025 GLS450 which match all my requirements.Me and my wife like ot so much. As new immigrants,I felt comfortable and understandable with Stephanie Shi.Definitely I will send my friends and family to Stephanie shi .

Response from the owner Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Response from the owner Replied: Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent!

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"My husband, Xuechuan Tang, found Stephanie Shi through Chinese social media, and we couldn't be more grateful for her exceptional service. Stephanie was incredibly helpful and efficient throughout the entire process. She located a GLE350 with all the options we were looking for and handled...

Response from the owner Replied: Hi Xuemei, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Christene is absolutely phenomenal. She’s professional, kind, patient and very respectful. She made the process of me purchasing my vehicle very easy. This was a very good experience. I will definitely recommend her and her colleagues to any customer who’s looking to purchase a new Mercedes. Saad...

Response from the owner Replied: Hi Natasha, thank you for your feedback. We're thrilled you found the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Reza Ghane at Owings Mills Mercedes is an excellent sales consultant. He helped us in our quest to buy the right vehicle. He understood our needs and worked tirelessly to get us the vehicle that we needed. We are very happy with the outcome and thankful for his help and support. He is extremely...

Response from the owner Replied: Hi Sunil, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. Safe travels!

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Response from the owner Replied: Hi Damieka, thanks for giving our dealership such a high star rating! Our team is available should you require any extra help.

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Stephanie Shi is very professional and knowledgeable about Mercedes vehicles. She is very patient and pleasant to work with. She put good efforts to explain and answer questions, and offers options that are good for customers. Highly recommended.

Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

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Sean was a great service advisor. He is a asset to the Mercedes Benz team.

Response from the owner Replied: Hi Tony, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

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I purchased a car from Reza. He was super responsive and provided me all of the details in a prompt manner. He answered all my questions and really took the time to do everything to make me feel comfortable with my purchase. this was especially important since I was buying the car remotely and...

Response from the owner Replied: Hi Carlos, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!

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From the moment that I submitted my inquiry; I had an amazing experience. I was immediately contacted by Andy who was so kind and eager to make sure I was able to get the car that I was looking for. He scheduled an appointment for the next day and due to a conflict in scheduling, I ended up...

Response from the owner Replied: Hi Mauve, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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Stephanie Smith is one the best service representative at your establishment. Very easy to work with and very helpful.

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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Reza at Mercedes-Benz was fantastic! He was professional, patient, and truly cared about helping me find the perfect car. The process was seamless, and his no-pressure approach made it so enjoyable. Highly recommend working with Reza!

Response from the owner Replied: Hello Katherine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

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Reza was AMAZINGGGGG!!!! Great customer service, very personable! My experience was top tier! I would highly recommend working with Reza Ghane. He will NOT disappoint!

Response from the owner Replied: Hi Courtney, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had the pleasure of working with Stephanie Shi on a GLC300 Coupe through WeChat, and I couldn't be more impressed with her professionalism and kindness. She was incredibly patient, always available to answer my questions—even during her off time—and made the entire process seamless. Being able to...

Response from the owner Replied: Hi Li, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Just wanted to commend Lucy for her assistance, she did an admirable job in helping me find my next lease within certain parameters I had. This is my 4th vehicle from MBOM.

Response from the owner Replied: Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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I am a return buyer and I worked with Dennis both times. He is wonderful to work with. He really takes the time to understand what you’re looking for and finds you the perfect vehicle. I highly recommend him and Mercedes-Benz Owings Mills!

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Thanks for the recommendation, and have an amazing day!

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Great service

Response from the owner Replied: Hi Amy, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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I recently had the pleasure of working with Andy at and I couldn’t be more impressed with the level of service I received. From the moment I walked in, Andy was welcoming, knowledgeable, and genuinely interested in helping me find the perfect vehicle.He took the time to understand my preferences and...

Response from the owner Replied: Hi Dax, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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It’s a good experience to visit here. I got a pretty decent price and good car from this store. Stephanie Shi and Tony, sales manager help me a lot and find the most appropriate and comfortable car for me! I really like this store and send refer to my friends to Stephanie as well!!!!! Cannot wait to...

Response from the owner Replied: Hi Liao, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Dennis was great listened to my concerns and addresses all. Happy to be back with Benz as a result of dennis

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

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Dennis Epps will make it happen! He provides top-notch customer service every time. I am a repeat customer and plan to go back to buy my next car!

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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Great experience at the dealership with Dennis Epps. I was hours away from the dealership but when I got there they had everything ready to go. All I had to do was sign the paperwork and drive off. Thanks you. Love my new Gle.

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Andy is a wonderful guy

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Just bought g wagon by phone with Brian strout last week now the car arrived my house this morning, Brian and his boss do their best for what I requested and easy to buy from out of state work fast and unique recommendations Brian he is the best seller

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Andy was fabulous

Response from the owner Replied: Hi Raymond, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Lucy is outstanding and helped me understand my vehicle, patiently answered all our questions, connected us with service techs, and stepped us painlessly through the administrative details. Success!

Response from the owner Replied: Hi Don, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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My friends bought couple cars fromStephanie Shi ..she also helped many of my friends to get Mercedes ..We trust her very much. She is professional ,kind and very patient ..Stephanie helped me got best deal from Mercedes Benz of Owings mills …I like the car so much ..the led logo ,ambient lighting...

Response from the owner Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Andy is amazing! I know nothing about purchasing vehicles and he made the process so easy and answered all my questions without hesitation. He is your person to go to I would recommend him to ALL of my friends and family

Response from the owner Replied: Hi Amy, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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My best friend Suki bought a GLE from Stephanie last month ,so we followed Stephanie to Mercedes Benz Owings Mills. Stephanie was so professional ,patient and kind .She speak English and Chinese that is very very convenient to us to understand everything ,’,especial the finance part . We will send...

Response from the owner Replied: Hi Wenfang, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Our team is available should you require any extra help.

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