I took my vehicle in for inspection and repair due to regular mechanic shop closed for the holidays. The customer service was good however the repair cost was overpriced and very discouraging to believe the practices were truthful. My vehicle ran hot one day. Car sat but took vehicle in a few weeks...

Response from the owner Replied: Latrell, Thank you for bringing this to my attention. I would like the chance to speak with you about your experience with our Service Team regarding the price for repairs done on your vehicle. Please send me an email with your contact information so we may discuss this further. Best regards, Emily Doveremily@critz.comCustomer Relations Manager

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Aski was very helpful through the whole process and ensured a quick and painless experience

Response from the owner Replied: We're glad to hear that our team made your experience smooth here at Critz Mercedes-Benz of Savannah. Your satisfaction is important to us.

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I was helped by Lucien. Just a very personable guy, but also the best experience I have ever had buying a car. Went the extra mile in every way possible. A great car, and he gave us a great deal on it. Couldn't be happier.

Response from the owner Replied: We appreciate your feedback and are pleased you enjoyed the experience at Critz Mercedes-Benz of Savannah. Our team takes pride in providing great service. Hope you enjoy your new car.

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Great dealership with friendly, helpful and knowledgable staff.

Response from the owner Replied: Thank you for your positive feedback on our team. We're pleased to have been able to assist you at Critz Mercedes-Benz of Savannah.

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Aski worked with us really well and took care of us! Definitely recommend.

Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your recommendation. Our team is glad to hear about your positive experience.

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My partner called today around 3pm to ask about replacing my tires. The rep over the phone gave extremely poor customer service and DID NOT KNOW WHAT TIRES WENT ON MY CAR (AMG). This frustrated/shocked my partner who is a very understanding rarely gets going--because--not only did the employee not...

Response from the owner Replied: Hello Karisma,Your feedback is very important to us here. I would like the chance to speak with you about your partner's recent experience with our Service Department regarding the level of customer service that you encountered when inquiring about replacing the tires on your vehicle. If you would kindly email me with your best contact details at a time that works best for you, it would be greatly appreciated.Thank you,Emily Doveremily@critz.comCustomer Relations Manager

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If you’re in the market for a Mercedes CPO look elsewhere. Do not provide any personal information for a purchase using the Critz website it’s a scam. After going through the buy website process I was misled by Beth and Lucian, I’m sharing this review so others can avoid what I experienced.

Response from the owner Replied: Hi Travis, I apologize for any frustration or inconvenience. Unfortunately, the vehicle you were interested in was also being looked at by another customer and ended up being purchased while you and Lucien were discussing a deal. I’m sorry this happened! We’d be happy to help you find another vehicle similar to the GLS you were interested in. Best,Emily Dover

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I am very happy with the help I got from the staff here especially Edmund. Every was patient and not pushy. I was able to get a car I really like and the payments worked for me. Would definitely recommend to anyone.

Response from the owner Replied: It's great to hear you had a positive experience with our team at Critz Mercedes-Benz of Savannah. We're pleased that everything worked out for your car purchase and appreciate the recommendation.

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I recently had the pleasure of purchasing a 2024 Mercedes C300 from Ctritz Mercedes and I cannot recommend them highly enough. Edmund, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership boasts a gorgeous inventory with...

Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It's great to hear our team made the process smooth and informative. Enjoy your new 2024 Mercedes-Benz C300!

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Edmund Eastick was a great person to do deal with for our new car! Down to earth professional, helped us get the best deal possible without any problems!

Response from the owner Replied: Critz Mercedes-Benz of Savannah is happy to hear our team helped you with your new car. We appreciate the kind words and continue to aim for a smooth experience like yours for all customers.

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I had an exceptional experience at Critz Inc. Mercedes-Benz of Savannah! A special thanks to Grace Jacobs, my car sales associate, who made the process of purchasing a luxury car incredibly smooth and enjoyable. Grace was attentive to my needs, highly knowledgeable about the brand, and very...

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My experience with Critz was 5 star. I purchased a AMG E53 on Nov 15th and thank you Aski Baker for making the experience seamless. Aski was very courteous and professional. He answered all my questions and made the whole experience easy. Thank you Tiffany for sending Aski my way.

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Best selection of Benz in our area.

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Zoe’ was nothing short of amazing! From start to finish she made the process of purchasing a vehicle seamless! She listened to what I wanted, what I didn’t, and got me into the perfect vehicle for me! Zoe’ is knowledgeable about the products. She didn’t force or rush anything. Definitely a 10/10!!!!

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Aski was amazing service. VIP all the way. Fast and easy.

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Mike Burnette, Jacqueline Reddish, and Mark Arnold were absolutely exceptional in the purchase of our 2024 GLS450. My mother’s closest childhood friend owns a conglomerate of new car dealerships, and the way the team at Critz Mercedes treated us—from a mere connect via the internet—was as though we...

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Edmund is the best! Thanks so much for taking care of me!

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Rude and unhelpful!! The worst dealership I’ve dealt with.

Response from the owner Replied: Joyce, I'm sorry to hear that your experience wasn't satisfactory. We'd like the opportunity to learn more, if you'd be willing to share details. Please reach out to me directly at emily@critz.com or 912-629-7031. Best, Emily Dover

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I found every single aspect of purchasing my car through Critz to be fast, positive, and built towards our relationship in the future. They are car people, enthusiasts who love what they do. There are not many dealers left who have a heartfelt small business style of service. You definitely get...

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Great experience, love my car so much and thank you Lucien and Jacquelyn, for helping me with the car.

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Purchased new car at Critz. Sandy and Jacquelyn were outstanding and did a great job with the purchase.

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Iggy, TJ, and Jillian assisted in my purchase a few months ago and were absolutely fantastic! After a poor experience with a salesman they each stepped in and got the process started and were 100% on point throughout. Highly recommend them and the dealership in general. Mistakes happen and they...

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Great experience, couldn't be better. Sandy and Jacquelyn were great! The entire Critz team is amazing. Thank you for a wonderful experience.

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Lucien Mcleod and the entire team were very gracious and helpful through the entire process. Lucien helped us figure out what we were looking for exactly, kept us informed while we waited for our car to be made, made picking up the car very easy and straight forward, and helped answer questions even...

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Response from the owner Replied: Thank you for your high rating of Critz Mercedes-Benz of Savannah. We appreciate your support and hope you have a wonderful day.

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Response from the owner Replied: Thank you for the 5-star rating. Critz Mercedes-Benz of Savannah appreciates your feedback.

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Me and my family stopped in unexpectedly to look for a car for my son. We were greeted by Grace the sales associate who took her time with us, to explained all our options. We just moved to the area, and were so pleased with her service. Even though we didn't buy a car, that left a great impression...

Response from the owner Replied: Thank you for sharing your experience with Grace at Critz Mercedes-Benz of Savannah. It's great to know that her service made a lasting impression on your family. We look forward to assisting you again when the time comes.

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Just purchased E300 my first Mercedes. From the time I called until the paper work signed. Aski went above and beyond for me. I definitely will be back and sending referrals.

Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah for your E300 purchase. We truly appreciate your referrals and look forward to future visits. Feel free to reach out anytime with any questions or needs.

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Great experience

Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your feedback. Thank you for sharing.

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Response from the owner Replied: Thank you for your excellent rating! We hope to see you again soon at Critz Mercedes-Benz of Savannah.

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Always great serviceThanks Tiffany

Response from the owner Replied: Critz Mercedes-Benz of Savannah is very happy to hear that you continue having great service. Our team appreciates the recognition. Wishing you many excellent journeys ahead with your vehicle!

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I have brought at least two cars from Critz Mercedes and BMW for the past couple of years. I believe in buying local but doesn't seem like sales person Lucien feels the same way. I have taken my family to the dealership and talked with Mark the new Manager at Mercedes. when I first meet him was when...

Response from the owner Replied: Kelsey, Thank you for taking the time to share your feedback with us. I would like to speak with you about the level of communication you received from our Sales Team. Please send me an email with your best method of contact so we may discuss this further. Sincerely, Emily Doveremily@critz.comCustomer Relations Manager

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Can I rate a dealership that cannot do a simple thing as tag and title transferred to a different state it’s been 62 days and I still have not got my tag or title paperwork done. I don’t know if it’s a lack of communication or miscommunication, but it is poor customer service.

Response from the owner Replied: Mr. Thomas, I do apologize. We've had some staff changes in our tag and title department. It is poor customer service for tag and title to take this long. I shared your feedback with our General Manager and was informed that your paperwork is processed and your registration should have arrived Tuesday via FedEx. Please email me directly at emily@critz.com if you still need further assistance.

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I had an excellent experience at Critz Inc. Mercedes-Benz of Savannah! From the moment I walked in, the team made me feel welcome and well taken care of. The staff is professional, knowledgeable, and truly committed to delivering top-tier customer service.The entire process was smooth, from...

Response from the owner Replied: Thank you for sharing your wonderful experience at Critz Mercedez-Benz of Savannah. We are glad our team delivered the high level of service that met your expectations. Enjoy your new vehicle, and see you again when it's time for those future services!

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Absolutely amazing experience. They were very patient with me and extremely helpful with helping me get a new car after mine had been totaled.Grace was phenomenal, attentive, answered all my concerns and kept a great line of communication with me.

Response from the owner Replied: We're pleased to hear you had such a positive experience at Critz Mercedes-Benz of Savannah. Our team always strives to be helpful and attentive in every situation.

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