Google Review
- January 10, 2025
I took my vehicle in for inspection and repair due to regular mechanic shop closed for the holidays. The customer service was good however the repair cost was overpriced and very discouraging to believe the practices were truthful. My vehicle ran hot one day. Car sat but took vehicle in a few weeks...
Response from the owner Replied: Latrell, Thank you for bringing this to my attention. I would like the chance to speak with you about your experience with our Service Team regarding the price for repairs done on your vehicle. Please send me an email with your contact information so we may discuss this further. Best regards, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- January 04, 2025
Aski was very helpful through the whole process and ensured a quick and painless experience
Response from the owner Replied: We're glad to hear that our team made your experience smooth here at Critz Mercedes-Benz of Savannah. Your satisfaction is important to us.
Google Review
- January 04, 2025
I was helped by Lucien. Just a very personable guy, but also the best experience I have ever had buying a car. Went the extra mile in every way possible. A great car, and he gave us a great deal on it. Couldn't be happier.
Response from the owner Replied: We appreciate your feedback and are pleased you enjoyed the experience at Critz Mercedes-Benz of Savannah. Our team takes pride in providing great service. Hope you enjoy your new car.
Google Review
- December 27, 2024
Great dealership with friendly, helpful and knowledgable staff.
Response from the owner Replied: Thank you for your positive feedback on our team. We're pleased to have been able to assist you at Critz Mercedes-Benz of Savannah.
Google Review
- December 26, 2024
Aski worked with us really well and took care of us! Definitely recommend.
Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your recommendation. Our team is glad to hear about your positive experience.
Google Review
- December 23, 2024
My partner called today around 3pm to ask about replacing my tires. The rep over the phone gave extremely poor customer service and DID NOT KNOW WHAT TIRES WENT ON MY CAR (AMG). This frustrated/shocked my partner who is a very understanding rarely gets going--because--not only did the employee not...
Response from the owner Replied: Hello Karisma,Your feedback is very important to us here. I would like the chance to speak with you about your partner's recent experience with our Service Department regarding the level of customer service that you encountered when inquiring about replacing the tires on your vehicle. If you would kindly email me with your best contact details at a time that works best for you, it would be greatly appreciated.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- December 21, 2024
If you’re in the market for a Mercedes CPO look elsewhere. Do not provide any personal information for a purchase using the Critz website it’s a scam. After going through the buy website process I was misled by Beth and Lucian, I’m sharing this review so others can avoid what I experienced.
Response from the owner Replied: Hi Travis, I apologize for any frustration or inconvenience. Unfortunately, the vehicle you were interested in was also being looked at by another customer and ended up being purchased while you and Lucien were discussing a deal. I’m sorry this happened! We’d be happy to help you find another vehicle similar to the GLS you were interested in. Best,Emily Dover
Google Review
- December 16, 2024
I am very happy with the help I got from the staff here especially Edmund. Every was patient and not pushy. I was able to get a car I really like and the payments worked for me. Would definitely recommend to anyone.
Response from the owner Replied: It's great to hear you had a positive experience with our team at Critz Mercedes-Benz of Savannah. We're pleased that everything worked out for your car purchase and appreciate the recommendation.
Google Review
- December 10, 2024
I recently had the pleasure of purchasing a 2024 Mercedes C300 from Ctritz Mercedes and I cannot recommend them highly enough. Edmund, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership boasts a gorgeous inventory with...
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It's great to hear our team made the process smooth and informative. Enjoy your new 2024 Mercedes-Benz C300!
Google Review
- December 10, 2024
Edmund Eastick was a great person to do deal with for our new car! Down to earth professional, helped us get the best deal possible without any problems!
Response from the owner Replied: Critz Mercedes-Benz of Savannah is happy to hear our team helped you with your new car. We appreciate the kind words and continue to aim for a smooth experience like yours for all customers.
Google Review
- November 30, 2024
I had an exceptional experience at Critz Inc. Mercedes-Benz of Savannah! A special thanks to Grace Jacobs, my car sales associate, who made the process of purchasing a luxury car incredibly smooth and enjoyable. Grace was attentive to my needs, highly knowledgeable about the brand, and very...
Google Review
- November 29, 2024
Left by Wayne L.
My experience with Critz was 5 star. I purchased a AMG E53 on Nov 15th and thank you Aski Baker for making the experience seamless. Aski was very courteous and professional. He answered all my questions and made the whole experience easy. Thank you Tiffany for sending Aski my way.
Google Review
- November 23, 2024
Best selection of Benz in our area.
Google Review
- November 22, 2024
Zoe’ was nothing short of amazing! From start to finish she made the process of purchasing a vehicle seamless! She listened to what I wanted, what I didn’t, and got me into the perfect vehicle for me! Zoe’ is knowledgeable about the products. She didn’t force or rush anything. Definitely a 10/10!!!!
Google Review
- November 12, 2024
Aski was amazing service. VIP all the way. Fast and easy.
Google Review
- November 12, 2024
Mike Burnette, Jacqueline Reddish, and Mark Arnold were absolutely exceptional in the purchase of our 2024 GLS450. My mother’s closest childhood friend owns a conglomerate of new car dealerships, and the way the team at Critz Mercedes treated us—from a mere connect via the internet—was as though we...
Google Review
- November 12, 2024
Google Review
- November 12, 2024
Edmund is the best! Thanks so much for taking care of me!
Google Review
- November 12, 2024
Rude and unhelpful!! The worst dealership I’ve dealt with.
Response from the owner Replied: Joyce, I'm sorry to hear that your experience wasn't satisfactory. We'd like the opportunity to learn more, if you'd be willing to share details. Please reach out to me directly at emily@critz.com or 912-629-7031. Best, Emily Dover
Google Review
- November 09, 2024
I found every single aspect of purchasing my car through Critz to be fast, positive, and built towards our relationship in the future. They are car people, enthusiasts who love what they do. There are not many dealers left who have a heartfelt small business style of service. You definitely get...
Google Review
- November 08, 2024
Great experience, love my car so much and thank you Lucien and Jacquelyn, for helping me with the car.
Google Review
- November 08, 2024
Left by Walton N.
Purchased new car at Critz. Sandy and Jacquelyn were outstanding and did a great job with the purchase.
Google Review
- November 07, 2024
Iggy, TJ, and Jillian assisted in my purchase a few months ago and were absolutely fantastic! After a poor experience with a salesman they each stepped in and got the process started and were 100% on point throughout. Highly recommend them and the dealership in general. Mistakes happen and they...
Google Review
- November 07, 2024
Great experience, couldn't be better. Sandy and Jacquelyn were great! The entire Critz team is amazing. Thank you for a wonderful experience.
Google Review
- November 01, 2024
Lucien Mcleod and the entire team were very gracious and helpful through the entire process. Lucien helped us figure out what we were looking for exactly, kept us informed while we waited for our car to be made, made picking up the car very easy and straight forward, and helped answer questions even...
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for your high rating of Critz Mercedes-Benz of Savannah. We appreciate your support and hope you have a wonderful day.
Google Review
- October 27, 2024
Response from the owner Replied: Thank you for the 5-star rating. Critz Mercedes-Benz of Savannah appreciates your feedback.
Google Review
- October 26, 2024
Me and my family stopped in unexpectedly to look for a car for my son. We were greeted by Grace the sales associate who took her time with us, to explained all our options. We just moved to the area, and were so pleased with her service. Even though we didn't buy a car, that left a great impression...
Response from the owner Replied: Thank you for sharing your experience with Grace at Critz Mercedes-Benz of Savannah. It's great to know that her service made a lasting impression on your family. We look forward to assisting you again when the time comes.
Google Review
- October 25, 2024
Just purchased E300 my first Mercedes. From the time I called until the paper work signed. Aski went above and beyond for me. I definitely will be back and sending referrals.
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah for your E300 purchase. We truly appreciate your referrals and look forward to future visits. Feel free to reach out anytime with any questions or needs.
Google Review
- October 22, 2024
Great experience
Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your feedback. Thank you for sharing.
Google Review
- October 22, 2024
Response from the owner Replied: Thank you for your excellent rating! We hope to see you again soon at Critz Mercedes-Benz of Savannah.
Google Review
- October 19, 2024
Always great serviceThanks Tiffany
Response from the owner Replied: Critz Mercedes-Benz of Savannah is very happy to hear that you continue having great service. Our team appreciates the recognition. Wishing you many excellent journeys ahead with your vehicle!
Google Review
- October 17, 2024
I have brought at least two cars from Critz Mercedes and BMW for the past couple of years. I believe in buying local but doesn't seem like sales person Lucien feels the same way. I have taken my family to the dealership and talked with Mark the new Manager at Mercedes. when I first meet him was when...
Response from the owner Replied: Kelsey, Thank you for taking the time to share your feedback with us. I would like to speak with you about the level of communication you received from our Sales Team. Please send me an email with your best method of contact so we may discuss this further. Sincerely, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- October 13, 2024
Can I rate a dealership that cannot do a simple thing as tag and title transferred to a different state it’s been 62 days and I still have not got my tag or title paperwork done. I don’t know if it’s a lack of communication or miscommunication, but it is poor customer service.
Response from the owner Replied: Mr. Thomas, I do apologize. We've had some staff changes in our tag and title department. It is poor customer service for tag and title to take this long. I shared your feedback with our General Manager and was informed that your paperwork is processed and your registration should have arrived Tuesday via FedEx. Please email me directly at emily@critz.com if you still need further assistance.
Google Review
- October 13, 2024
I had an excellent experience at Critz Inc. Mercedes-Benz of Savannah! From the moment I walked in, the team made me feel welcome and well taken care of. The staff is professional, knowledgeable, and truly committed to delivering top-tier customer service.The entire process was smooth, from...
Response from the owner Replied: Thank you for sharing your wonderful experience at Critz Mercedez-Benz of Savannah. We are glad our team delivered the high level of service that met your expectations. Enjoy your new vehicle, and see you again when it's time for those future services!
Google Review
- October 11, 2024
Absolutely amazing experience. They were very patient with me and extremely helpful with helping me get a new car after mine had been totaled.Grace was phenomenal, attentive, answered all my concerns and kept a great line of communication with me.
Response from the owner Replied: We're pleased to hear you had such a positive experience at Critz Mercedes-Benz of Savannah. Our team always strives to be helpful and attentive in every situation.
Google Review
- October 02, 2024
Exceptional Experience at Critz Inc.!I recently purchased a 2023 Mercedes-Benz from Critz Inc., and the entire process was smooth and enjoyable. The team was knowledgeable, patient, and took the time to answer all of my questions, making me feel comfortable and confident with my decision. They...
Response from the owner Replied: At Critz Mercedes-Benz of Savannah, we're glad to hear your appreciation for our team and services. Our goal is always a smooth and transparent process for all customers. We wish you many enjoyable miles in your new 2023 Mercedez-Benz.
Google Review
- October 02, 2024
Bought 2 batteries for my S550 they did not last 2 years and they were out of warranty ; the previous one last me 9 years ; Be aware of this dealer using defective batteries! And do not assist customers !
Response from the owner Replied: Hello Enrique, We thank you for sharing your review with us. Our goal is for every customer to have a positive experience and I would like the opportunity to discuss your feedback regarding two batteries that you purchased for your Mercedes-Benz S 550 with our Parts Team. Please contact me at your earliest convenience, if you would like to further discuss. Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- October 02, 2024
My car has been in the shop over a week and the coms have been non existent. I leave messages on some voice mail. I send text. I was supposed to get a loaner- crickets- car said collision avoidance- they say it’s something else and will look at that after- I work in urgent care- hurricane or not- a...
Response from the owner Replied: Pam, Thank you for sharing your feedback with us. We are glad you and our Service Manager, John Howell, were able to connect and discuss these concerns. We look forward to seeing you today. Please feel free to reach back out to me if you need further assistance. Best,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- October 02, 2024
Terrible service, save yourself the trouble and go to Hilton Head
Response from the owner Replied: Hello Jacqueline,Our top priority here is customer satisfaction. I would like the chance to speak with you about your experience with our staff regarding the level of customer service that you were provided with. If you would kindly email me your preferred contact information at your earliest convenience, it would be greatly appreciated.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- October 02, 2024
Lucien Mcleod is an awesome sales person! He is a man of his word, patient, helpful, and all around good person!!! The entire staff is extremely nice, friendly, and made the car buying experience less stressful! I made the deal, Thanks Lucien!
Response from the owner Replied: Great to hear you had such a positive experience with our team at Critz Mercedes-Benz of Savannah. We hope you're enjoying your new vehicle. Have a fantastic day!
Google Review
- October 02, 2024
I took my Mercedes Benz to get the Control Arm fixed on it they kept my car for over two weeks and when they called me and told me it was ready for pick I went to get out and it was doing the same thing they never touched it the.car was sitting in the same spot all that time. When I asked for my...
Response from the owner Replied: Hello Samuel,Customer satisfaction is our utmost priority. I would appreciate the chance to discuss your recent interactions with our Service Team regarding the repair of your vehicle's control arm, the wait time you experienced, and the availability of the part replaced. Please email me your preferred contact information at your earliest convenience.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- September 26, 2024
Response from the owner Replied: Thank you for the high rating. We wish you all the best from Critz Mercedes-Benz of Savannah.
Yelp Review
- September 25, 2024
I blame both BMW and Critz. BMW cars are now poorly made. many Recalls and drive train fault light on/ car does not go into park. BRAND NEW X5 2025!!!! waited days for an appointment-bring it home-next day same light comes on again and I have to take it back. No loaner cars available. Have to wait...
Google Review
- September 22, 2024
0 stars if I could.I've called and left voicemails about a supercharger oil change and just maintenance...our c230 is leaking fuel.We have no where to go...love owning a Mercedes but Jesus finding a Mercedes place much less one to call you back
Response from the owner Replied: Hello,Please know that I take your feedback seriously and would appreciate the chance to speak with you about your overall experience with our Service Department. If you would, please send me your best method of contact so we can discuss this matter in greater detail.Sincerely,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- September 18, 2024
Response from the owner Replied: Thank you for the high rating. We're happy to hear that your experience with Critz Mercedes-Benz of Savannah was positive. Wishing you all the best!
Google Review
- September 17, 2024
Great service as always at Critz
Response from the owner Replied: We appreciate your feedback and are glad you enjoyed our service. Thank you for choosing Critz Mercedes-Benz of Savannah.
Google Review
- September 14, 2024
Excellent and always excellent customer service with Ms. Tiffany Frost Smalls
Response from the owner Replied: Thank you for your kind words. Our team is dedicated to providing excellent service at Critz Mercedes-Benz of Savannah. We appreciate your feedback and wish you well.
Google Review
- September 14, 2024
Cedric Walton went above and beyond to ensure our satisfaction.
Response from the owner Replied: Thanks for sharing. We're pleased our team could assist so effectively at Critz Mercedes-Benz of Savannah.
Google Review
- September 14, 2024
Awesome service and professionalism!
Response from the owner Replied: Great to hear you had a positive experience with Critz Mercedes-Benz of Savannah.
Google Review
- September 12, 2024
Always professional. David and his team continue to provide excellent service!
Response from the owner Replied: Thank you for recognizing our team at Critz Mercedes-Benz of Savannah. We're glad to hear about your positive service experience.
Google Review
- September 12, 2024
Tiffanny is outstanding!!! She’s so knowledgeable patient attentive!!! Always a great experience when I visit
Response from the owner Replied: Critz Mercedes-Benz of Savannah is glad to hear you had a great experience with our team. Thank you for the kind words!
Google Review
- September 11, 2024
Response from the owner Replied: Thank you for your rating. We wish you all the best from Critz Mercedes-Benz of Savannah.
Google Review
- September 11, 2024
Response from the owner Replied: Thank you for the 5-star rating. Wishing you all the best from Critz Mercedes-Benz of Savannah.
Google Review
- September 09, 2024
The service was easy to schedule and done very timely.
Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your review. Good to hear scheduling and timing met your expectations. All the best!
Google Review
- September 08, 2024
Left by Ronald K.
While I am so far pleased with the vehicle purchased and the interaction with the salesperson, the process of me getting out the door is questionable to me. Sealing the deal took a turn when I was encouraged to use in house financing provided the APR was better than my approved NFCU vehicle loan....
Response from the owner Replied: Ronald, Your feedback is very important to us. I'm glad we were able to connect and confirm that your APR did not increase. We hope you enjoy your new vehicle!Sincerely, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- September 07, 2024
Critz sent about 4 text messages and 3 emails asking for a review of my recent service. After I emailed the service manager and never heard back, and reached out to BMW corporate and received the generic "your concerns have been noted" response, I figured I would share my feedback publicly, as...
Response from the owner Replied: Hello Bobby,We take our customer feedback very seriously and would like the opportunity to learn more about your overall sevice experience and communication with our team. Can you please contact me at your earliest convenience?Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- September 07, 2024
Response from the owner Replied: Thank you for your review of Critz Mercedes-Benz of Savannah. We appreciate it and wish you well.
Google Review
- September 07, 2024
great service, highly recommend
Response from the owner Replied: Thanks for your kind words. We're pleased you had a great experience with Critz Mercedes-Benz of Savannah.
Google Review
- September 06, 2024
I have always experienced outstanding and courteous customer service! My appointment was scheduled for 9:00 a.m. and unfortunately there were two accidents on both routes to the dealership. I made a phone call and stated that I would be late. The customer service agent informed me that she would let...
Response from the owner Replied: Thanks for sharing your experience. At Critz Mercedes-Benz of Savannah, we take pride in providing accommodating service. Have a brilliant day!
Google Review
- September 04, 2024
The Appointment was not long. Everyone was kind. This was my first time at CRITZ
Response from the owner Replied: Thanks for sharing your experience at Critz Mercedes-Benz of Savannah. We're glad to hear everything went smoothly and our team was kind.
Google Review
- September 04, 2024
Google Review
- September 03, 2024
Knowledgeable, friendly
Response from the owner Replied: Thanks for your great feedback. We appreciate you choosing Critz Mercedes-Benz of Savannah.
Google Review
- September 03, 2024
Response from the owner Replied: Thank you for the review. Have a wonderful day from everyone at Critz Mercedes-Benz of Savannah!
Google Review
- September 02, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support and wish you all the best.
Google Review
- September 02, 2024
Low-key professional
Response from the owner Replied: Critz Mercedes--Benz of Savannah appreciates your feedback.
Google Review
- September 01, 2024
We had 2 problems that needed to be resolved. First, we had an intermittent low pressure alarm on our right rear tire. At first the Service Advisor told us that this was normal whenever there is More than a 10 degree change in ambient temperature which I don't believe is the case. The Service...
Response from the owner Replied: Hello Don, Customer satisfaction is important to us here at Critz Mercedes-Benz of Savannah. I appreciate you taking the time to share your review with us and would like the opportunity to address the feedback regarding your low-pressure alarm and passenger-side thigh support provided by our Service Team. Can you please reach out to me with your preferred contact information?Sincerely,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 31, 2024
I recently purchased a certified pre-owned X3 from Critz BMW and the process was very easy and I will enjoy this car for several years.
Response from the owner Replied: Appreciate your feedback. Great to hear the purchase of your certified pre-owned X3 was easy. Enjoy driving it for years ahead from all of us at Critz Mercedes-Benz of Savannah!
Google Review
- August 31, 2024
There was a recall on the car that initially had no remedy. After 9 months and many unreturned voice messages from Critz there was a remedy for the Vanos bolt recall. The car was displaying all the symptoms. The recall repair didn’t fix the problem. Then I was informed I had to pay $209 for...
Response from the owner Replied: Hello John,Thank you for leaving us a review. Here at Critz Mercedes-Benz of Savannah, our top priority is delivering 100% customer satisfaction. I would appreciate the chance to speak with you regarding the experience you had with our Service Team when bringing your vehicle in for a recall. Would you mind emailing your preferred contact information to me? I look forward to speaking with you.Best Regards,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 31, 2024
Great service and service writer, Tiffany.
Response from the owner Replied: Thank you for your review. We're glad to hear that our team provided great service at Critz Mercedes-Benz of Savannah.
Google Review
- August 31, 2024
Response from the owner Replied: Thank you for your rating of Critz Mercedes-Benz of Savannah. We appreciate it and wish you all the best.
Google Review
- August 31, 2024
Response from the owner Replied: Thank you for your kind review. We wish you all the best from Critz Mercedez-Benz of Savannah.
Google Review
- August 30, 2024
Service team greeted me at the door and were very friendly. Great experience. Thank you
Response from the owner Replied: Thank you for your kind words and rating. We're glad to hear about your great experience with our service team at Critz Mercedes-Benz of Savannah. Take care!
Google Review
- August 30, 2024
Got a great car and (finally) at a decent price but did not appreciate getting a call that there was a $1000 error. Didn't buy into that and felt that the call should never have been made and it kind of felt like a scam. Other than that I love my 2018 Lincoln MKZ!
Response from the owner Replied: Happy to hear you're enjoying your 2018 Lincoln MKZ! We appreciate the feedback and invite you to contact us directly regarding the issue with pricing. Thank you for choosing Critz Mercedes-Benz of Savannah.
Google Review
- August 29, 2024
Took longer than a simple oil change should take, especially with an appointment scheduled. When you can drive up and get an oil change in 15 minutes at other places without an appointment, it shouldn’t take 4 hours with an appointment. Otherwise everything was fine.
Response from the owner Replied: Thank you for your feedback. We're glad the rest of your experience was satisfactory, though we apologize that the oil change duration was not as expected. Please reach out to us so we can make this right for you in the future.
Google Review
- August 29, 2024
The entire staff, including Store Manager Wess Asselin, once again, provided exceptional service, ensuring that all of my expectations were met. Trading my 2023 AT4X for a new 2024 AT4X AEV at Critz GMC was a smooth experience, thanks to Aaron Smith's professional assistance with my trade-in.
Google Review
- August 28, 2024
Response from the owner Replied: Thanks for the great rating. Critz Mercedes-Benz of Savannah appreciates your support. Have a wonderful day!
Google Review
- August 28, 2024
Response from the owner Replied: Thank you for the high rating. We appreciate your support and wish you all the best.
Google Review
- August 27, 2024
Critz Mercedes has amazing customer service. Jacquelyn Reddish is amazing to work with and goes over and beyond to help in anyway.Everyone is very helpful.
Response from the owner Replied: Thank you for highlighting our team's efforts. At Critz Mercedes-Benz of Savannah, we aim to provide exceptional customer service. We appreciate your feedback.
Google Review
- August 27, 2024
Left by Lawrence M.
Sarah was very accommodating and made sure I got to my Doctor’s appointment. Even though my car wasn’t ready, she ordered an Uber and that worked out well
Response from the owner Replied: We’re glad to hear our team could assist you with an Uber while your car was being serviced. Thanks for sharing your experience at Critz Mercedes-Benz of Savannah—have a great day!
Yelp Review
- August 27, 2024
I was a service advisor, and service manager for years. If my service dept were to be run like this I would have not only been embarrassed, but fired. I recently took ownership of an older yet pretty nice BMW. Per my Carfax it had open recalls. I promptly called Critz to get an appointment to have...
Google Review
- August 27, 2024
Excellent customer service
Response from the owner Replied: Glad to hear you had a good experience with Critz Mercedes-Benz of Savannah. Take care.
Google Review
- August 27, 2024
Great service. Friendly staff.
Response from the owner Replied: Thanks for your positive review. Critz Mercedes-Benz of Savannah appreciates your feedback.
Google Review
- August 27, 2024
Response from the owner Replied: Thank you for your 5-star rating. We appreciate your support of Critz Mercedes-Benz of Savannah. Take care!
Google Review
- August 26, 2024
This is my third vehicle purchase from Critz and my experience only gets better and better. From the time we arrived it was a welcoming environment and personable from all individuals including management.Sandy Pearle went above and beyond as my salesperson to assist my wife and I with a new vehicle...
Response from the owner Replied: Thank you for your continued trust in Critz Mercedes-Benz of Savannah. It's wonderful to hear that Sandy, Fiorella, Justin, and Mark made your vehicle purchase smooth and enjoyable again. We appreciate your feedback and wish you all the best with your new car.
Google Review
- August 25, 2024
While driving to Savannah on a business trip, my car’s oil and coolant lights suddenly came on. After arriving at the hotel, I searched for a BMW dealer that could handle an emergency repair and found Critz BMW. They were able to schedule me in right away and quickly resolved the issue. Not only was...
Response from the owner Replied: We're pleased to hear that your emergency repair was handled promptly by our team at Critz Mercedes-Benz of Savannah. It's great to know you enjoyed the customer service and transportation assistance during your stay. Thank you for such a glowing recommendation, wishing you all the best on future travels!
Google Review
- August 25, 2024
Response from the owner Replied: Thanks for the positive rating. We appreciate your feedback. Best wishes from Critz Mercedes-Benz of Savannah!
Google Review
- August 25, 2024
I thank everyone for their service. The video was very helpful to see what the technician found. He explained it well. Mr Hodges was great at keeping me up to date on repairs. I'm thankful that you all have drivers to drive vehicles back to the customers.
Response from the owner Replied: Glad to hear that you found our video updates and repair explanations helpful. Gratitude for extending your appreciation to our team at Critz Mercedes-Benz of Savannah. Thank you and take care!
Google Review
- August 25, 2024
Good service and communication.
Response from the owner Replied: Thank you for appreciating the service and communication. Enjoy your day from Critz Mercedes-Benz of Savannah.
Google Review
- August 22, 2024
Left by Bobby P.
I am in my 18th year with Critz BMW service. Great people. Great cars. Great service. Highly recommend Critz and the Ultimate Driving Machine. 5 Stars across the board.
Response from the owner Replied: We appreciate your loyalty over the years and are glad to hear you're satisfied with our service. Critz Mercedes-Benz of Savannah values your business. Wishing you more enjoyable drives ahead.
Google Review
- August 22, 2024
Response from the owner Replied: Thank you for your 5-star rating. We wish you all the best.
Google Review
- August 22, 2024
Tiffany Small was awesome.
Response from the owner Replied: Thanks for the feedback. Glad to hear you had a great experience with our team at Critz Mercedes-Benz of Savannah.
Google Review
- August 22, 2024
Response from the owner Replied: Thank you for the high rating. Best wishes from all of us at Critz Mercedes-Benz of Savannah
Google Review
- August 21, 2024
Left by Arthur H.
I have issues with the extra charges for the use of a credit card when you only accept Two methods of payment. I requested to speak with administrator but yet to hear from anyone
Response from the owner Replied: Hello Arthur,Thank you for bringing this to my attention. We want every customer to have a positive experience and I would like the chance to address your feedback regarding our payment process here at Critz Mercedes-Benz of Savannah, as well as the level of communication that you have received. Can you please reach out to me with your preferred contact information?Sincerely,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 21, 2024
Good service, but had a great deal of help from Katie Baker helping me understand some of the features and operation of the car; which I've had for 1 year and been frustrated at not knowing how to use many of the features. She was terrific. Also a good sale person.
Response from the owner Replied: Glad to hear you had a positive experience with our team. We hope you enjoy driving your Mercedes-Benz. Thanks for choosing Critz Mercedes-Benz of Savannah!
Google Review
- August 21, 2024
Excellent service in Service Department
Response from the owner Replied: Thank you for your kind words. We appreciate it – Critz Mercedes-Benz of Savannah.
Google Review
- August 21, 2024
Response from the owner Replied: Thanks for the 5-star rating. We appreciate your support of Critz Mercedes-Benz of Savannah—take care!
Google Review
- August 21, 2024
Response from the owner Replied: Thank you for your review and 5-star rating. All the best from Critz Mercedes-Benz of Savannah!
Google Review
- August 19, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support and wish you well.
Google Review
- August 17, 2024
Service staff was friendly helpful and very efficient. Overall very positive experience.
Response from the owner Replied: Thank you for your feedback. We're pleased to know that you had a positive experience with the service team at Critz Mercedes-Benz of Savannah. Hope all is well.
Google Review
- August 16, 2024
We traded for a new BMW and TJ was our sales rep. Excellent all around. Critz offered a very fair price for the trade-in and we were given a thorough and efficient orientation on the new car. Thanks to all.
Response from the owner Replied: Thank you for trading in your BMW with Critz Mercedes-Benz of Savannah. We’re happy to hear our team provided excellent service and a fair trade-in. Enjoy your new car!
Google Review
- August 15, 2024
Left by Lloyd M.
Jesse was honest and transparent when I purchased my vehicle!
Response from the owner Replied: Thank you for sharing your good experience with Critz Mercedes-Benz of Savannah. We appreciate your business!
Google Review
- August 15, 2024
Sandy was an efficient, friendly and professional salesman and we love our new car!
Response from the owner Replied: Thank you for your kind words about our team at Critz Mercedes-Benz of Savannah. We're glad you're enjoying your new car! Wishing you safe and happy driving.
Google Review
- August 15, 2024
Service tech Jo Smith was very good and the problem was fixed right away. Thank You.
Response from the owner Replied: Happy to hear our team took care of your issue promptly. Thank you for choosing Critz Mercedes-Benz of Savannah.
Google Review
- August 14, 2024
I dropped my car off for service on a Thursday. I am usually contacted the next day and notified of the problem and whatever repairs need to be made. I was not contacted Friday and was without my car all weekend. I was not contacted again on Monday and it was not until I called the dealership on...
Response from the owner Replied: Cris,At Critz Mercedes-Benz of Savannah, we highly value your feedback. I am eager to discuss your recent experience with our Service Team, specifically regarding your vehicle's brake system and the communication quality for status updates. Please, at your convenience, email me your preferred contact details so we can arrange a suitable time to talk.Warm regards,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 13, 2024
As always, the service I receive at Critz is superb. However, when I picked up my car and gave them my credit card to pay the bill, I was startled when I was told that I was being charged an extra 2.9% because I was paying with a credit card. I hope Critz reconsiders the addition of the surcharge. I...
Response from the owner Replied: Thank you for your feedback and review of Critz Mercedes-Benz of Savannah. We understand your concern about the surcharge, and we appreciate you bringing it to our attention. If you'd like to discuss it further, please reach out.
Google Review
- August 13, 2024
Service agent significantly confused the issue with incorrect information. Manager had to be involved. Likely not to ise this location for service again.
Response from the owner Replied: Hello, Please know your feedback is very important to us. I would like to speak with you about your recent experience with our Service Team. At your earliest convenience, please send me an email with your contact information so we may discuss this in greater detail. Sincerely, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 13, 2024
The service department did a wonderful job. It was a hard problem to solve but they did it and did not charge us extra! So happy.
Response from the owner Replied: Critz Mercedes-Benz of Savannah is pleased to know our service team could assist you with your complex issue and meet expectations without extra charges. Thank you for sharing your experience.
Google Review
- August 13, 2024
Response from the owner Replied: Thank you for the excellent rating. We appreciate your feedback. Best wishes from the team at Critz Mercedes-Benz of Savannah.
Google Review
- August 12, 2024
I am writing to express my extreme disappointment and frustration with the customer service experience I have encountered with Mercedes-Benz Critz Savannah. As a luxury brand that prides itself on being top of the line, the level of service I have received has fallen far below expectations.Since my...
Response from the owner Replied: Salutations Stephanie,We place great importance on your feedback here at Critz Mercedes-Benz of Savannah. I would like to seize the opportunity to engage in a discussion regarding the quality of communication encountered with our Service Department in addressing your concerns, as well as the availability of a loaner vehicle. Kindly provide me with your preferred contact details via email, allowing us to schedule a mutually convenient time for communication. Your time, understanding, and collaboration are sincerely appreciated. Thank you in advance.I eagerly anticipate our forthcoming discussion.Best Regards,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- August 10, 2024
Response from the owner Replied: Thank you for the high rating! We appreciate your support.
Google Review
- August 09, 2024
Response from the owner Replied: Thank you for the great rating. We're glad to know that you had a positive experience with Critz Mercedes-Benz of Savannah. Safe travels.
Google Review
- August 08, 2024
My service appt was done in an excellent timely manner and I was in and out as expected. Personnal was cordial and car brought to me under shelter since it was raining.
Response from the owner Replied: Thank you for sharing your experience with Critz Mercedes-Benz of Savannah. We're pleased to hear everything went smoothly and that our team took extra care due to the weather. We appreciate your positive feedback and wish you well.
Google Review
- August 08, 2024
Response from the owner Replied: Thank you for the wonderful rating. Have a great day from Critz Mercedes-Benz of Savannah!
Google Review
- August 08, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your feedback and wish you all the best.
Google Review
- August 08, 2024
Every time I enter Mercedes Benz I all ways get great service!
Response from the owner Replied: Critz Mercedes-Benz of Savannah is glad to hear that you always receive great service. Thank you for your kind words.
Google Review
- August 06, 2024
Left by Jeffery H.
Great customer service from our service advisor Tiffany. The vehicle service was completed as promised when the appointment was made. I would recommend you contact Tiffany for your next Mercedes Benz service.
Response from the owner Replied: Thank you for your kind words about our team at Critz Mercedes-Benz of Savannah. We're glad to hear everything went smoothly and appreciate the recommendation.
Google Review
- August 05, 2024
Great experience. Most notably, our service advisor, David Minadeo, was fantastic. David advocated for us with our extended warranty auto insurance company resulting in a substantial savings on our out of pocket repair costs. David kept us regularly informed with updates of the service...
Response from the owner Replied: We truly appreciate your detailed review and recommendation. It’s great to know our team provided you with excellent service, especially regarding the extended warranty process and loaner car. Thank you for choosing Critz Mercedes-Benz of Savannah; wishing you safe travels ahead.
Google Review
- August 04, 2024
Incredible experience from start to finish. Katie is the best!!!!
Response from the owner Replied: Glad you had an incredible experience at Critz Mercedes-Benz of Savannah. Our team is always here to help.
Google Review
- August 03, 2024
I had above and beyond service in purchasing my vehicle. John Boatwright and Dale III made everything happen in a courteous, friendly and timely manor. Their expertise in their autos was impressive. Shout out to Eric who stepped in and showed us a vehicle and to Paul in finance who was ready with...
Response from the owner Replied: Thank you for sharing your stellar experience with Critz Mercedes-Benz of Savannah. We're pleased to hear that our team made the vehicle purchasing process smooth and enjoyable for you. Wishing you many happy miles in your new car!
Google Review
- August 03, 2024
Excellent BMW service Department, Highly recommend them! Hannah is very helpful and Professional.
Response from the owner Replied: Thank you for your kind words about our team at Critz Mercedes-Benz of Savannah. We’re glad you had a great experience with our service department.
Google Review
- August 02, 2024
Very efficient, detailed, and personable. World class service all around!
Response from the owner Replied: Thank you for your feedback on Critz Mercedes-Benz of Savannah. We're glad to hear you had a top-notch experience with our team.
Google Review
- August 02, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support. Wishing you all the best from Critz Mercedes-Benz of Savannah.
Google Review
- August 02, 2024
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support and wish you well.
Google Review
- August 02, 2024
Katie Baker is a 10 start out of 5. You will not find a better car consultant than her in the whole USA. She delivers above and beyond customer expectations! I will always go back to this dealership when I need another vehicle. Alan and Sherry Porter
Response from the owner Replied: Thank you, Alan and Sherry. We're happy to hear our team provided great service. Critz Mercedes-Benz of Savannah appreciates your loyalty.
Google Review
- July 31, 2024
I've been a Critz customer since 2017 and three Mercedes, and have no intentions of changing. Their service department is simply beyond exceptional and their sales staff is first rate.
Response from the owner Replied: Thank you for your continued support of Critz Mercedes-Benz of Savannah. We're pleased to hear that our service and sales teams have consistently met your needs. Wishing you well!
Google Review
- July 31, 2024
Response from the owner Replied: Thank you for your positive review. We appreciate your feedback and wish you all the best.
Google Review
- July 31, 2024
Response from the owner Replied: Thank you for the 5-star rating! We're glad you had a great experience at Critz Mercedes-Benz of Savannah.
Google Review
- July 31, 2024
Left by Bryan L.
A great experience all the way around they treat you like family. Took the time to show my wife how everything works.
Response from the owner Replied: Thank you for the kind words. We're happy to know your experience at Critz Mercedes-Benz of Savannah was excellent and that our team could assist your wife in getting familiar with her vehicle.
Google Review
- July 31, 2024
Response from the owner Replied: Thank you for your top rating. We wish you all the best from Critz Mercedes-Benz of Savannah.
Google Review
- July 30, 2024
Best people, dealership, service department around! Excellent experience and service after the sale! If looking for a vehicle highly recommend Lucian as he, his manager (who sold me my vehicle) and the Business manager were top notch in all steps of the process. They know their vehicles and custom...
Response from the owner Replied: Thank you for the wonderful feedback on our team at Critz Mercedes-Benz of Savannah. We're happy to hear about your excellent experience and we'll pass along your kind words to everyone involved. Enjoy your new vehicle!
Google Review
- July 30, 2024
Called and left 3 voicemail regarding my warranty. No return calls... Because of this called Hilton Head, answered first time and took me for issues 3 days laterSadly had to drive 1 hour when Savannah dealership is only 20 min away...How bout return a phone call??!
Response from the owner Replied: Hello Tiffany,Here at Critz Mercedes-Benz of Savannah, we truly value your feedback. I would like the opportunity to speak with you about your recent interaction with our Service Team regarding a warranty repair on your vehicle. If you would please email me your preferred contact information at your earliest convenience, it would be greatly appreciated. Thank you in advance.Sincerely,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 30, 2024
Very helpful and professional!
Response from the owner Replied: Thank you for your kind words about Critz Mercedes-Benz of Savannah. Wishing you all the best.
Google Review
- July 29, 2024
Left by Purvi P.
Went to oil change service on Tuesday charge us more than $100 and after 6 day on monday seen no oil sign so went back there and realized that they not fill up oil in the car.also waiting time was 2 hour.now we wonder if they did their work or not? Really bad service.
Response from the owner Replied: Hello Purvi,We appreciate you sharing your recent experience with us. Our goal here at Critz Mercedes-Benz of Savannah is for every guest to have a positive experience and I would like the chance to discuss your feedback regarding an oil change performed by our Service Team, as well as our pricing. Could you please email your contact information to me? Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 29, 2024
Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your feedback. Wishing you all the best.
Google Review
- July 28, 2024
Mike brunette offered us best advice.We had good experience with him.
Response from the owner Replied: Thank you for sharing your great experience with our team at Critz Mercedes-Benz of Savannah. We're pleased to hear everything went well.
Google Review
- July 28, 2024
Response from the owner Replied: Thank you for your review—we appreciate your feedback. Best wishes from Critz Mercedes-Benz of Savannah.
Google Review
- July 28, 2024
Wonderful experience!Katie found the exact car I wanted and made the process of trading cars easy:)
Response from the owner Replied: So pleased to hear you had a wonderful experience at Critz Mercedes-Benz of Savannah and that our team found the car you wanted. Hope you're enjoying your new ride!
Google Review
- July 28, 2024
Good potential selection of cars to choose from, details patiently explained and demonstrated,
Response from the owner Replied: Thank you for highlighting our potential selection. We're pleased the detailed explanations were helpful to you at Critz Mercedes-Benz of Savannah. Wishing you many happy miles ahead!
Google Review
- July 26, 2024
Did the right thing and finally replaced a defective vehicle
Response from the owner Replied: Glad to hear Critz Mercedes-Benz of Savannah was able to assist with replacing your vehicle.
Google Review
- July 26, 2024
Response from the owner Replied: Thank you for your positive rating of Critz Mercedes-Benz of Savannah. We wish you all the best!
Google Review
- July 25, 2024
I have never been disappointed by the Service Department at Critz Buick / GMC. Whether it’s a simple oil change or a more complicated repair, Gil Sloan, my service advisor always treats me professionally and with a welcoming smile. I highly recommend the Service Department at Critz Buick / GMC.
Response from the owner Replied: Thanks for the glowing recommendation of our Service Department at Critz Buick / GMC. We’re glad to hear about your positive experiences, especially with our team’s professionalism and welcoming approach – whether it's an oil change or a repair. Stay well, and we appreciate your continued trust in us!
Google Review
- July 24, 2024
All services were professionally done.
Response from the owner Replied: Thank you for acknowledging the professional service at Critz Mercedes-Benz of Savannah. Wishing you a great day.
Google Review
- July 23, 2024
I had an outstanding experience with Critz MB. From start to finish, everything exceeded my expectations. The staff was incredibly friendly and knowledgeable, making sure all my questions were answered promptly. The service was efficient and professional, and the results were fantastic. I would...
Response from the owner Replied: Thank you for the detailed review. We're pleased our staff and services at Critz Mercedes-Benz of Savannah surpassed your expectations. We appreciate your recommendation and look forward to serving more customers with the exceptional experience that you've highlighted!
Google Review
- July 23, 2024
This visit was much better than the last time. It looks like you all have changed staff for the better. 10/4
Response from the owner Replied: Thank you for sharing your experience. If there’s anything more we can do at Critz Mercedes-Benz of Savannah, don't hesitate to reach out.
Google Review
- July 23, 2024
Sandy was the person who assisted us in purchasing our vehicle. She was most helpful and had lots of patience with us. We highly recommend Critz, Inc. Mercedes-Benz of Savannah for your vehicle shopping experience. You need to especially ask for Sandy. She's the Best of the Best.
Response from the owner Replied: Thank you for the kind words and recommendation. We're glad our team could assist you with your purchase at Critz Mercedes-Benz of Savannah. Wishing you many happy miles in your new vehicle.
Google Review
- July 22, 2024
Service center cannot make keys. Required me to call ahead for my 45 minute trip for key making due to a malfunction they neglected to inform me about.
Response from the owner Replied: Hello,Thank you for sharing your feedback. Our goal here at Critz Mercedes-Benz of Savannah is to make sure every customer drives off our lot with a positive experience and I would like the chance to discuss your recent experience with our Service Team regarding a replacement key for your vehicle. Can you please email me with your preferred contact information?Best,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 22, 2024
Left by Phil H.
Response from the owner Replied: Thank you for your review. Critz Mercedes-Benz of Savannah appreciates your feedback.
Google Review
- July 21, 2024
Danielle is the best!
Response from the owner Replied: Critz Mercedes-Benz of Savannah is pleased you had a great experience with our team.
Google Review
- July 20, 2024
Felt comfortable, not rushed. Very attentive to my needs and provided excellent service. John Boatright is awesome !!
Response from the owner Replied: Happy to hear you felt comfortable and well-attended at Critz Mercedes-Benz of Savannah. Our team always aims to provide excellent service.
Google Review
- July 19, 2024
It’s bad business customer service to charge a 3% service charge for credit card paymentsThis is just a cost of doing business
Response from the owner Replied: Hello Matthew, Your feedback is important to us here at Critz Mercedes-Benz of Savannah and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 19, 2024
Always great service and customer friendly. Best dealership in town, Critz BMW.
Response from the owner Replied: Thank you for your kind words and support. We appreciate it—Critz Mercedes-Benz of Savannah. Wishing you a great day.
Google Review
- July 19, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support. Take care and drive safely!
Google Review
- July 19, 2024
Response from the owner Replied: Thank you for the great rating. We appreciate your support!
Google Review
- July 19, 2024
Philip has helped me several times. He and the entire staff are wonderful to work with.
Response from the owner Replied: Thank you for your kind words. We’re glad our team could assist you. Have a great day from all of us at Critz Mercedes-Benz of Savannah!
Google Review
- July 19, 2024
Sandy is amazing and so helpful!!
Response from the owner Replied: Thanks for your kind words about our team at Critz Mercedes-Benz of Savannah. We appreciate your feedback and are glad you had a positive experience.
Google Review
- July 19, 2024
Very helpful, very informative, and good customer service. Thank you Sandy and Jacquelyn! Customer for life!
Response from the owner Replied: Thank you for being a loyal customer of Critz Mercedes-Benz of Savannah. Happy to hear that our team provided such helpful and informative service. Wish you well driving your Mercedez-Benz.
Google Review
- July 19, 2024
Left by Charles C.
GMC service is the best. Robert and Gil always follow through.
Response from the owner Replied: Thanks for your kind feedback. We're happy to know that our team members make such a positive impact on your GMC service at Critz Mercedes-Benz of Savannah.
Google Review
- July 18, 2024
Response from the owner Replied: Thank you for your review of Critz Mercedes-Benz of Savannah. We appreciate your feedback and wish you all the best.
Google Review
- July 17, 2024
Left by Herbert S.
Friendly, timely as usual
Response from the owner Replied: Thank you for sharing your experience with the service at Critz Mercedes-Benz of Savannah. We appreciate your feedback and look forward to maintaining our standards in meeting your expectations.
Google Review
- July 17, 2024
Friendly professional staff. The service team bends over backwards to ensure a great customer experience.
Response from the owner Replied: Thank you for recognizing the efforts of our service team at Critz Mercedes-Benz of Savannah. We prioritize professional and attentive care to ensure a great customer experience. Your feedback is much appreciated.
Google Review
- July 15, 2024
I would like to commend the Product Concierge in the Mercedes Division of Critz, Jacquelyn Reddick. She has been very knowledgeable and always pleasant as she has patiently demonstrated all the new features on my 2024 GLC300!Five Stars for Jacquelyn!!
Response from the owner Replied: Thank you for highlighting the quality service provided by our team at Critz Mercedes-Benz of Savannah. It's great to hear about your positive experience learning about your 2024 GLC300. We value your feedback and appreciate the five-star rating.
Google Review
- July 15, 2024
Response from the owner Replied: Thank you for the positive review. We appreciate your feedback and wish you well from Critz Mercedes-Benz of Savannah.
Google Review
- July 14, 2024
Excellent customer service great value
Response from the owner Replied: Thank you for recognizing the value and customer service at Critz Mercedes-Benz of Savannah.
Google Review
- July 14, 2024
Left by Joseph S.
Response from the owner Replied: Thank you for your high rating. We at Critz Mercedez-Benz of Savannah wish you well in your future endeavors.
Google Review
- July 13, 2024
Excellent service
Response from the owner Replied: Thank you for your positive feedback about the service at Critz Mercedes-Benz of Savannah. We appreciate it!
Google Review
- July 13, 2024
Left by Richard H.
Demitric was very helpful
Response from the owner Replied: Thank you for your feedback on the assistance received at Critz Mercedes-Benz of Savannah. It's great to hear that our team was helpful during your visit. We appreciate you choosing us for your automotive needs.
Google Review
- July 12, 2024
Visited Critz Inc for a scheduled oil change-I am a return customer for a year now and have noted customer service to decrease in quality with my last few visits to Critz. My last visit was disappointing to say the least. I received routine maintenance provided with a complementary wash? After...
Response from the owner Replied: Hello Kenora,Thank you for sharing your experience here at Critz Mercedes-Benz of Savannah. Be assured that our Service Team works tirelessly to provide our guests with the best possible experiences. When you have an opportunity, I would appreciate the chance to discuss your feedback regarding your recent visit for routine maintenance on your truck. Can you please send your contact information to me?Best regards,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 12, 2024
Great work. Great communication.
Response from the owner Replied: Thank you for your review. We value your appreciation of our work and communication at Critz Mercedes-Benz of Savannah.
Google Review
- July 11, 2024
Response from the owner Replied: Thank you for your rating. We at Critz Mercedes-Benz of Savannah appreciate it and hope all is well.
Google Review
- July 10, 2024
The customer service is always great; however, it was a little disheartening to learn that I need over 3k in work done to the vehicle I purchased less than 2 yes ago.
Response from the owner Replied: Thank you for sharing your experience with Critz Mercedes-Benz of Savannah. We understand your concerns regarding the repairs and appreciate your recognition of our customer service team. Please feel free to reach out for any further assistance or clarity on the repair work required.
Google Review
- July 10, 2024
Response from the owner Replied: Hello Nina, Customer satisfaction is important to us here at Critz Mercedes-Benz of Savannah, and I would like to learn more about the 2-star rating you have shared. Would you please provide me with your best method of contact so we can discuss any feedback you may have? I would appreciate it. Thank you, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 10, 2024
The visit started well. wait time was not bad and staff was nice. The problems I had was oil in the engine area with oil left on the cover at the fill area. Also the hood had a spot with oil or grease on it The driver's side door had hand prints on it and the passenger door also had hand prints on...
Response from the owner Replied: Hello Thomas,I appreciate you taking the time to share your review and am pleased to know that our Service Team was friendly and completed your visit in a timely manner. However, I would appreciate the chance to speak with you about the level of customer care you received regarding the condition your vehicle was returned to you. Please send me your preferred contact information so we can discuss your feedback further.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- July 10, 2024
Tiffany was great to work with and kept me informed on the progress of the Service. Need more loaner cars to avoid several weeks wait to get an appointment.
Response from the owner Replied: Thank you for your feedback on Critz Mercedes-Benz of Savannah. We appreciate hearing about your positive experience with our video service updates and the enhanced loaner cars, including those from E and S Class. Additionally, it’s wonderful to know our team has made your interaction enjoyable. Your comments regarding the waiting area are noted for future consideration.
Google Review
- July 10, 2024
Always very happy with the work done on my 2021 GMC 2500 Denali by the staff at Critz .
Response from the owner Replied: Thank such you for sharing your satisfaction with the services provided to your 2021 GMC 2500 Denali at Critz Mercedes-Benz of Savannah. We appreciate it!
Google Review
- July 06, 2024
Response from the owner Replied: Thank you for your positive rating. We appreciate your support and wish you well from all of us at Critz Mercedes-Benz of Savannah.
Google Review
- July 02, 2024
Customer service is great! Jacquelyn helped me solve problems in mercedes. This person needs to be moved on the management team.
Response from the owner Replied: We appreciate your feedback on the customer service you received at Critz Mercedes-Benz of Savannah. It's great to hear that our team was able to assist you effectively with your Mercedes-Benz issues. Thank you for choosing us and we look forward to serving you again.
Google Review
- June 28, 2024
I came into town. My tire pressure was off. Vern unmediated greeted me and assisted me. He explained what caused the tire pressure to off. He corrected the issue. He was kind, friendly, professional and knowledgeable.
Response from the owner Replied: Thank you for sharing your positive experience with our team at Critz Mercedes-Benz of Savannah. We appreciate your kind words about the professional service provided during your visit for tire pressure issues.
Google Review
- June 26, 2024
Jacquelyn Reddish Product Conciegrge at Mercedes-Benz, was extremely helpful throughout the whole new experience of my new Mercedes her service was superb anytime I need help I would 100% go back to her.
Response from the owner Replied: Thank you for your positive feedback about the product concierge service at Critz Mercedes-Benz of Savannah. We are glad to hear that our team provided excellent assistance with your new Mercedes-Benz. Please let us know how we can assist you in the future.
Google Review
- June 18, 2024
Great customer service, David does an excellent job in the maintenance department. He is engaged with his customers, continuously informing us concerning the status of our vehicles. Keep up the great work.
Response from the owner Replied: Thank you for highlighting our team and their work in the maintenance department. We appreciate your kind words and feedback about customer service at Critz Mercedes-Benz of Savannah. Wishing you safe travels ahead!
Google Review
- June 18, 2024
Response from the owner Replied: Thank you for the high rating. We at Critz Mercedes-Benz of Savannah appreciate your feedback and wish you all the best.
Google Review
- June 18, 2024
Excellent service experience!
Response from the owner Replied: Thank you for your feedback on the service experience at Critz Mercedes-Benz of Savannah. We appreciate it.
Google Review
- June 18, 2024
Great job and I was well pleased!
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah. We appreciate your positive feedback and are glad to hear you were pleased with our service.
Google Review
- June 17, 2024
My best and easiest buying experience yet. Frank was the best.Very knowledgeable, an informative about my purchase. I would buy from him again!!
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It's great to hear that our team provided such knowledgeable and comprehensive service with your purchase. We look forward to continuing to meet your expectations.
Google Review
- June 17, 2024
Response from the owner Replied: Thank you for rating Critz Mercedes-Benz of Savannah. We wish you well.
Google Review
- June 17, 2024
Danielle Taylor is truly an example of Professionalism her expertise, initiative and commitment towards the customer needs and her company is unmatched by any dealer I have had in the past 4years. I have never had a sales associate be so prepared and committed during the sale of our new GMC. Her...
Response from the owner Replied: Thank you for sharing your positive experience with our team at Critz Mercedes-Benz of Savannah. It's great to hear that the professionalism and dedication shown made your GMC purchase process efficient and enjoyable. We value your feedback and appreciate having you as a customer.
Google Review
- June 16, 2024
Edmund was a great salesman!
Response from the owner Replied: Thank you for your positive feedback about our team at Critz Mercedes-Benz of Savannah. We appreciate your recommendation and are pleased to hear you had a professional experience with us.
Google Review
- June 15, 2024
Critz Mercedes-Benz & BMW are awesome! I have had cars serviced at both locations. I only gave 4 stars this time because my most recent experience at BMW was not the greatest. David Minadeo is the best because he truly cares about his customers. My problem was, whomever serviced my car, showed it...
Response from the owner Replied: Thank you for your detailed feedback on your experience with Critz Mercedes-Benz of Savannah and the A/C service. We appreciate hearing about our team’s efforts to assist, although it's clear we missed the mark on delivering quality entirely this time. Please contact us to discuss how we can better meet your expectations regarding vehicle care.
Google Review
- June 15, 2024
Always pleasant, knowledgeable, and aim to please
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. We appreciate the recognition given to our team's efforts and commitment to customer satisfaction. We look forward to serving you in the future.
Google Review
- June 15, 2024
Response from the owner Replied: Thank you for your high rating. We at Critz Mercedes-Benz of Savannah appreciate it and wish you well.
Google Review
- June 15, 2024
I would recommend Critz BMW to anyone in the market for a vehicle. Katie Baker was my sales person. She was very courteous and knowledgeable. Katie and the team at Critz explained the options available in an easy to understand way.
Response from the owner Replied: Thank you for recommending Critz Mercedes-Benz of Savannah. It's great to hear that our team provided you with knowledgeable and courteous service, clearly explaining your options. We appreciate your feedback.
Google Review
- June 15, 2024
Every time I come to Critz I get great customer and auto service! They truly treat their customers the best of any dealership I’ve ever known. Keep up the good work!👍🏻
Response from the owner Replied: Thank you for sharing your positive experience with auto service at Critz Mercedes-Benz of Savannah. We are glad to hear about the quality customer treatment you received. Your feedback is very much appreciated.
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for your positive rating. Best wishes from all of us at Critz Mercedes-Benz of Savannah.
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for the positive rating. Your feedback is appreciated, and we at Critz Mercedes-Benz of Savannah wish you well.
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for your positive rating. We appreciate it at Critz Mercedes-Benz of Savannah.
Google Review
- June 13, 2024
Response from the owner Replied: Thank you for your high rating of Critz Mercedes-Benz of Savannah. We appreciate it and wish you well.
Google Review
- June 11, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate your support for Critz Mercedes-Benz of Savannah and wish you all the best.
Google Review
- June 10, 2024
Ed and the guys here were brilliant in sorting me out with a new truck recently. They went out of their way to help and find me a very good deal. Would highly recommend and will go back myself if I ever need.
Response from the owner Replied: Thank you for the positive feedback about your experience at Critz Mercedes-Benz of Savannah. We are happy to hear that our team provided great assistance in finding a good deal on your new truck. Your recommendation is deeply appreciated.
Google Review
- June 10, 2024
Sales and Service team are brilliant. Highly recommend. Top notch 👏🏻
Response from the owner Replied: Thank you for recommending the sales and service team at Critz Mercedes-Benz of Savannah. We appreciate your positive feedback on their performance.
Google Review
- June 10, 2024
Great service! Each staff member that has helped me was wonderful. I worked with Drew, Jake, and Edmund and they all resolved my issues efficiently. They are responsive and very easy to work with!
Response from the owner Replied: Thank you for your positive feedback about our team at Critz Mercedes-Benz of Savannah. We are glad to hear that our staff was helpful and responsive in addressing your needs efficiently. Your experience is important to us, and we appreciate you taking the time to share it.
Yelp Review
- June 10, 2024
Ask for Philip!I was in the market for a very specific model used car which I happened to find online at Critz BMW. Critz is located about 450 miles away from me in another state and to say I bit nervous about buying a car that I could not see in person first was an understatement, but I decided to...
Google Review
- June 09, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate your feedback at Critz Mercedes-Benz of Savannah and wish you well.
Google Review
- June 07, 2024
I wish they cleaned my car after service was complete otherwise it was mostly excellent.
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. We appreciate your feedback and look forward to serving you again. Please reach out if any aspects fell short, so we may address them directly.
Google Review
- June 07, 2024
Response from the owner Replied: Thank you for the high rating. We wish you well from Critz Mercedes-Benz of Savannah.
Google Review
- June 06, 2024
I had a problem with my vehicle driving back north from Naples (FL).I received an excellent service at Critz Inc in Savannah. They really understood my unusual situation and they put a lot of efforts to get me back on the road as quickly as possible.It was so much appreciated !
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. We're pleased to know we could assist with your vehicle and get you back on the road efficiently. Your feedback is greatly appreciated.
Google Review
- June 06, 2024
Very professional and easy to work with. Explained every detail in easy to follow terms.
Response from the owner Replied: Thank you for recognizing the professionalism and thorough explanations at Critz Mercedes-Benz of Savannah. We appreciate your feedback.
Google Review
- June 06, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate it and wish you well on your journey with Critz Mercedes-Benz of Savannah.
Google Review
- June 05, 2024
Response from the owner Replied: Thank you for the high rating. We at Critz Mercedes-Benz of Savannah appreciate your support and hope to continue meeting your expectations.
Google Review
- June 05, 2024
Everything was exceptional, courteous and professional
Response from the owner Replied: Critz Mercedes-Benz of Savannah appreciates your feedback. Glad we could provide courteous and professional service. Wishing you the best.
Google Review
- June 05, 2024
My appointment was honored. Staff were eager to work with me. The loaner vehicle was ready upon arrival. The technician explained the solutions to my concerns. Dropping off the loaner vehicle was hassle free.
Response from the owner Replied: Thank you for sharing your positive experience with the service and staff at Critz Mercedes-Benz of Savannah. It's great to hear that everything from the appointment to the loaner vehicle process was handled smoothly. We appreciate your feedback on our technician's helpfulness as well.
Google Review
- June 05, 2024
The scheduling staff is helpful, my advisor, Sarah was knowledgeable, friendly and remembered me from prior a prior visit. The technicians are thorough with their video inspections. Overall great experience!
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It's great to hear that our team was helpful and knowledgeable, ensuring every aspect of your visit met your expectations. We appreciate the feedback regarding the thorough video inspections conducted by our technicians.
Google Review
- June 04, 2024
Response from the owner Replied: Thank you for your high rating. We at Critz Mercedes-Benz of Savannah appreciate your support and wish you well.
Google Review
- June 04, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate your support of Critz Mercedes-Benz of Savannah and wish you well in all your endeavors.
Google Review
- June 04, 2024
Response from the owner Replied: Thank you for taking the time to leave a rating for Critz Mercedes-Benz of Savannah. We appreciate your feedback and wish you well.
Google Review
- June 03, 2024
I had a wonderful experience. The customer service was great and Mike Burnett was awesome.
Response from the owner Replied: Thank you for sharing your positive feedback about the customer service at Critz Mercedes-Benz of Savannah. We're glad to hear that our team met your expectations.
Google Review
- June 03, 2024
Response from the owner Replied: Thank you for the high rating. We appreciate your support at Critz Mercedes-Benz of Savannah and hope all is well with you.
Google Review
- June 01, 2024
Response from the owner Replied: Thank you for the high rating. We at Critz Mercedes-Benz of Savannah wish you well in all your endeavors.
Google Review
- June 01, 2024
Left by Richard B.
Excellent and trusted service as has always been the case during the 46 years I have been a Critz customer.
Response from the owner Replied: Thank you for your continued trust in Critz Mercedes-Benz of Savannah over the years. We appreciate your loyalty and look forward to serving you further.
Google Review
- June 01, 2024
Left by Sybil L.
It was good to get the recall done. It took 2 1/2 days to fix. Hope it was worth it. They are very nice people to work with. Very pleased with their service. Syb Lasker
Response from the owner Replied: Thank in a concise manner and emphasize satisfaction. "Thank you for choosing Critz Mercedes-Benz of Savannah for your recall service needs. We're glad to hear you were satisfied with our service."
Google Review
- June 01, 2024
Response from the owner Replied: Thank you for your positive rating at Critz Mercedes-Benz of Savannah. We appreciate it and wish you the best.
Google Review
- June 01, 2024
Great experience of purchasing my new GMC Denali Ultimate. Purchased on line, professional and courteous on every level. No high pressure, prompt response via email and phone calls.Would certainly recommend anyone looking to purchase a vehicle or need service, in my experience these folks are the...
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah for your GMC Denali Ultimate purchase. We're glad to hear our staff provided professional and courteous service through every step. Your recommendation is greatly appreciated.
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your positive rating. We at Critz Mercedes-Benz of Savannah appreciate your support.
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your high rating. We at Critz Mercedes-Benz of Savannah are pleased to have your support and we wish you well on the road ahead.
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your high rating of Critz Mercedes-Benz of Savannah. We appreciate your support and wish you continued satisfaction with our services.
Google Review
- May 31, 2024
Staff are always friendly and helpful. Thank you!
Response from the owner Replied: Thank you for your kind words about our team at Critz Mercedes-Benz of Savannah. We appreciate your feedback and are glad to hear you had a positive experience with us.
Google Review
- May 31, 2024
Critz has the best people working there. I bought my truck just over a year ago, my salesperson dealt with me for over 6 months while I looked at many different trucks and never one time tried to sell me a truck. I have been back for my services and some warranty work, and have dealt with Gill in...
Response from the owner Replied: Thank you for sharing your positive experience with Critz Mercedes-Benz of Savannah. It's great to hear about your satisfaction with our team throughout the sales and service processes. We appreciate your continued trust in us for all matters related to trucks and service needs.
Google Review
- May 31, 2024
Thank you Mark . Torrie , Ms Sandy and Jacquelyn !! You guys are the best !! I love my car !
Response from the owner Replied: We appreciate your feedback about our team at Critz Mercedes-Benz of Savannah and are glad you love your car. Thankesty
Google Review
- May 30, 2024
Response from the owner Replied: Thank you for the high rating. Best wishes from Critz Mercedes-Benz of Savannah.
Google Review
- May 30, 2024
Aaron Smith and the entire group were very polite and helpful. There was never any pressure and communication over the several days I considered the purchase was stellar.
Response from the owner Replied: We appreciate your positive feedback about the service you received at Critz Mercedes-Benz of Savannah. We are glad that our team provided an enjoyable and pressure-free experience throughout your purchase process. Thanking you for choosing us.
Google Review
- May 30, 2024
I just purchased a new vehicle from Critz BMW. The sales experience was as good as any car sales experience can be but these salesperson was better than any salesperson I've ever had in my life and I must have bought at least 20 or 25 new cars in my lifetime. His name is Philip Ellison. If by...
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. We're glad to hear that your interaction with our team made the process smooth and helpful. We appreciate your recommendation and trust in us for handling such an important purchase!
Google Review
- May 30, 2024
I purchased my car from Sandy Pearle. She is the primary reason that I purchased at Critz
Response from the owner Replied: We are grateful to hear about your positive experience with our team at Critz Mercedes-Benz of Savannah. Your feedback is very appreciated, and we are glad that you chose us for your purchase. Thank you for sharing your experience.
Google Review
- May 30, 2024
Great Service
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah and sharing your feedback. We appreciate your recognition.
Google Review
- May 30, 2024
Every visit is a pleasure. My concerns are always addressed with respect.
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. It’s great to know that we meet your expectations in addressing concerns with respect. We look forward to continuing this standard of service.
Google Review
- May 30, 2024
Repaired car in timely manner.
Response from the owner Replied: Thank you for your feedback on our timely repair services at Critz Mercedes-Benz of Savannah. We appreciate your positive review.
Google Review
- May 30, 2024
Response from the owner Replied: Thank you for your review. Best wishes from Critz Mercedes-Benz of Savannah.
Google Review
- May 29, 2024
Response from the owner Replied: Thank you for your high rating of Critz Mercedes-Benz of Savannah. We appreciate your support and wish you all the best.
Google Review
- May 28, 2024
Response from the owner Replied: Thank you for the high rating. All of us at Critz Mercedes-Benz of Savannah wish you well.
Google Review
- May 28, 2024
Response from the owner Replied: Thank you for the high rating. We at Critz Mercedes-Benz of Savannah appreciate your feedback. Wishing you all well on your journeys ahead.
Google Review
- May 28, 2024
Your staff were very helpful and finished working on our car earlier than they said. Front dress receptionist was very kind to me when my friend was late to come to pick me up. Please tell her that for me. Jane Klem
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It's good to know our team was able to assist efficiently and provide support during your wait. We appreciate your feedback and will continue striving to maintain high standards in customer service.
Google Review
- May 28, 2024
Critz Buick Mercedes Benz’s salespersons Ms. Jackie Dobson and Mr. Eddie were a team to be reckoned with due their stalwart service on my behalf. Upon entering the premises, visual acuity alerted them to my plight of a flattened tire after a fender bender. They secured the key and offered me...
Response from the owner Replied: Thank you for sharing your positive experience at Critz Mercedes-Benz of Savannah. It’s great to hear that our team provided such helpful service during your visit. We look forward to upholding this high standard of care.
Google Review
- May 27, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate your support at Critz Mercedes-Benz of Savannah and wish you the best.
Google Review
- May 27, 2024
No compassion or interest in helping a Mercedes Benz owner stuck many miles from home. While traveling to Savanah pulling our camper, I experienced an ignition coil pack failure on cylinder #1. My GLS got us to Tybee Island in limp mode. I called the dealership multiple times unable to get past the...
Response from the owner Replied: Hi Philip, I apologize for any frustration and inconvenience. Sadly, we do have 30 cars scheduled with appointments, 3 of which are also travelers needing to get home. I shared your remarks with our Service Manager and have asked that he reach out to you to further discuss. Should you need additional assistance, please contact me directly at emily@critz.com. Best,Emily Dover
Google Review
- May 25, 2024
Response from the owner Replied: Thank you for your high rating. We wish you the best from all of us at Critz Mercedes-Benz of Savannah.
Google Review
- May 25, 2024
I had a positive experience with this dealership. Despite reading mixed reviews beforehand, I wanted to form my own opinion. The staff was very professional, especially Mrs. Smalls, who clearly enjoys her job, which means a lot. I came in for routine maintenance at a reasonable price. They...
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. We're glad to hear that our team worked efficiently and you found value in the additional services provided during your visit.Your feedback on routine maintenance and rental services helps us continue to provide high-quality service.
Google Review
- May 24, 2024
Purchasing our first Mercedes was a dream come true for my husband and I. We were treated so wonderfully by everyone we met. Our salesman Mike Burnett was a delight to work with. He walked us through the whole process so easily. We were so nervous about trading in our car and we just never thought...
Response from the owner Replied: Thank you for sharing your positive experience. At Critz Mercedes-Benz of Savannah, we are glad to hear that our team made your purchase easy and enjoyable. We hope you enjoy every moment with your new Mercedes-Benz.
Google Review
- May 24, 2024
Danielle Taylor as always ensure that I received the best options when purchasing my 4th Truck with her. She professional and cares how the customer feels. She is an awesome sale lady that goes aboveanf beyound. I highly recommend anyone to see. She is an excellent asset to the Critz Family....
Response from the owner Replied: Thank you for your ongoing dedication and support at Critz Mercedes-Benz of Savannah. Our team strives to provide professional and caring service to make each purchase memorable. We appreciate your strong recommendation.
Google Review
- May 24, 2024
Very good service, communications and completed all work as requested.
Response from the owner Replied: Thank you for your review. We're glad to know the service and communication at Critz Mercedes-Benz of Savannah met your expectations.
Google Review
- May 24, 2024
Response from the owner Replied: Hello Ricardo, Customer satisfaction is important to us here at Critz Mercedes-Benz of Savannah and I would like to learn more about your experience with us and the 1-star rating you have shared. Would you please provide me with your best method of contact so we can discuss any feedback you may have? I would appreciate it. Thank you, Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- May 24, 2024
Loved working with Katie. She was pleasant to work with.Service department (Hannah) was great, too.Only item is the window shield guy didn’t remove my neighborhood sticker.
Response from the owner Replied: Thank you for sharing your positive experience with our team at Critz Mercedes-Benz of Savannah. We appreciate the feedback regarding the window shield detail and will consider it in improving our service. It’s great to know both departments contributed positively to your visit.
Google Review
- May 24, 2024
Left by Barry K.
DANIELLE WAS EXCELLENT, PROFESSIONAL AND EXCEPTIONAL!I WOULD DO BUSINESS WITH HER AGAIN!
Response from the owner Replied: Thank you for your positive comments about the service at Critz Mercedes-Benz of Savannah. We appreciate your recognition of our team's professionalism and look forward to assisting you in the future.
Google Review
- May 23, 2024
Response from the owner Replied: Thank you for the positive rating. Best wishes from all of us at Critz Mercedes-Benz of Savannah.
Google Review
- May 23, 2024
The whole team was top notch. I came in to your dealership very press for time. The staff that I encountered was attentive to my various circumstances. The was professional and courteous. But above all they solved my problem quickly and thoroughly. I couldn't have chosen a better place our staff to...
Response from the owner Replied: Thank you for your positive rating at Critz Mercedes-Benz of Savannah. We appreciate your feedback and wish you well.
Google Review
- May 23, 2024
Repairs were quick and my car is working well. Thanks!
Response from the owner Replied: Thank you for sharing your experience with the repair service at Critz Mercedes-Benz of Savannah. We appreciate your feedback and are glad to hear that your car is functioning well.
Google Review
- May 23, 2024
david & joe are superlative service advisors i have been very happy with their advise & recommendations
Response from the owner Replied: Thank you for your review. We're glad to hear that our team's advice and recommendations have met your expectations at Critz Mercedes-Benz of Savannah. Your feedback is much appreciated.
Google Review
- May 22, 2024
Left by Sherry D.
I just leased my 4th car from Critz Mercedes and I couldn't be happier. Sandy Pearle is the hardest working person I have ever known! She has wrapped her special brand of customer service around my circumstances to make leasing my next car easy every time, and even found the car I wanted and brought...
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah once again for your leasing needs. We are glad to hear about the tailored service provided by our team during these challenging times and how seamless they made your experience. Trusting us with your automobile preferences means a lot, and we look forward to maintaining that trust.
Google Review
- May 22, 2024
Great customer Service
Response from the owner Replied: Thank you for your positive feedback on the customer service at Critz Mercedes-Benz of Savannah. We appreciate your support.
Google Review
- May 22, 2024
Mike was exceptional.
Response from the owner Replied: Thank you for your feedback on the quality service provided by our team at Critz Mercedes-Benz of Savannah. We appreciate it immensely.
Google Review
- May 21, 2024
This is the fourth vehicle I’ve purchased from Critz. Fiorella has played a part in every transaction although in different capacities and has always been extremely helpful and welcoming. Sandy was my sales advisor on this new purchase and was very friendly and professional. Sandy makes you feel...
Response from the owner Replied: Thank you for your continued loyalty to Critz Mercedes-Benz of Savannah and for sharing your positive experiences with our team. We appreciate hearing about the helpful support you received during each of your vehicle purchases, including this new one. If there are any more ways we can assist or enhance your experience, please let us know.
Google Review
- May 20, 2024
Had an amazing experience. Went to a couple of different dealerships in the area and no one made me feel more at home than Mike. And the whole team just embraces you and makes the whole experience pleasant. Thank you for everything.
Response from the owner Replied: Thank you for sharing your experience at Critz Mercedes-Benz of Savannah. It's great to hear that our team made you feel welcomed and provided a pleasant visit. We appreciate your choice to do business with us.
Google Review
- May 19, 2024
Buyer BEWARE!! This place Critz need to take a class on customer service !! I called in for a battery the receptionist was nonchalant!! Its a ashame . you have to go to Atlanta, or Augusta for quality service!! It was only a battery i rook it to Augusta. But i live in Pooler. And AUGUSTA TOLD ME...
Response from the owner Replied: Daron,Please know your feedback is important to us here at Critz Mercedes-Benz of Savannah. I would appreciate the chance to speak with you about the level of customer service you received from our Service Team regarding the battery you wanted to purchase. Please email me your preferred contact information so we can discuss this. Customer satisfaction is our top priority.Best,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- May 19, 2024
Purchased a used 2022 Cadillac Escalade, no complaints on the car but the car was nasty. Never been detailed. When I pickeded up the car it was on a Saturday morning and weather was storming. Salesman knew 2 days prior I was picking up so detail should have been done. We have worked a day and half...
Response from the owner Replied: Hello Deana,Your feedback is important to us here at Critz Mercedes-Benz of Savannah. I would appreciate the chance to speak with you about your experience regarding the detailing of your pre-owned 2022 Cadillac Escalade. Please email me at your earliest convenience so we can discuss this.Thank you,Emily Doveremily@critz.comCustomer Relations Manager
Google Review
- May 17, 2024
Great people to buy a car from
Response from the owner Replied: Thank you for your feedback on our team at Critz Mercedes-Benz of Savannah. We appreciate your business and are glad you had a positive experience.
Google Review
- May 17, 2024
As Always Smooth Transaction! Wonderful Sales Rep! With a Great Team Behind him! I Love my 2024 GLC Coupe
Response from the owner Replied: Thank you for choosing Critz Mercedes-Benz of Savannah and sharing your positive experience with us. We're glad to hear your transaction went smoothly, and that you love your 2024 GLC Coupe. Our team strives to provide excellent service, and it's always good to know when we meet our goals.
Google Review
- May 15, 2024
Excellent service and personal care and great experience.
Response from the owner Replied: We appreciate your recognition of the excellent service and personal care at Critz Mercedes-Benz of Savannah. Our team enjoys providing great experiences for our guests. Thanks for the 5-star review!
Google Review
- May 13, 2024
walked around for a good ten minutes before anyone helped me. I knew more about the inventory than the salesmen. After giving them all my info I couldn’t even test drive the car alone In order to see if my wife liked it. Ive kept cars overnight during test drives on several occasions. This seemed...
Response from the owner Replied: Hello Pat,Your feedback is important to us here at Critz Mercedes-Benz of Savannah. I would like the chance to speak with you about the interactions you had with our Sales Team. If interested, would you please reach out to me?Thank you,Emily Doveremily@critz.comCustomer Relations Manager