Cars.com Review
- November 16, 2025
⭐ 5/5 (Deserves more than 5) – Outstanding Experience with Tim Smith at Mercedes-Benz of Lancaster, PA ⭐ My wife and I had an amazing experience purchasing our first Mercedes-Benz from Tim Smith at Mercedes-Benz of Lancaster, PA. - Exceptional first-Mercedes experience – Tim made the entire...
Cars.com Review
- November 16, 2025
⭐ 5/5 (Deserves more than 5) – Outstanding Experience with Tim Smith at Mercedes-Benz of Lancaster, PA ⭐ My wife and I had an amazing experience purchasing our first Mercedes-Benz from Tim Smith at Mercedes-Benz of Lancaster, PA. - Exceptional first-Mercedes experience – Tim made the entire...
Dealer Replied: Rohan, it sounds like you and your wife had a top-notch experience with Tim! Thank you so much for sharing your feedback. Your kind words mean the world to us, and we are so grateful for your business. See you next time at Mercedes-Benz of Lancaster!
Cars.com Review
- November 12, 2025
As always the service experience was fantastic from beginning to end Jeremy and the service crew are fantastic. Wouldn’t take my car anywhere else.
Dealer Replied: We are grateful for your business and recommendation! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your experience with Jeremy and his team. We look forward to serving you again!
Cars.com Review
- November 04, 2025
Excellent service. Troy was very professional. Also sue the driver very nice 👍 car is running very well
Dealer Replied: Frances, thank you for sharing your positive feedback about Troy and the rest of the team! We are so glad we could assist you here at Mercedes-Benz of Lancaster. See you next time!
Cars.com Review
- November 04, 2025
To whom it may concern: I was very pleased with the pleasant staff, courtesy loaner car and car service at my very first visit with Mercedes Benz of Lancaster. I wish my tire weights concern could have been addressed, but other than that I had an excellent experience. “THANK YOU” for doing things...
Dealer Replied: Thank you for giving our team your confidence on your first visit! We are happy to hear you had a great experience overall, and we hope you come to us for all of your future Mercedes service needs. Have a wonderful day! -Mercedes-Benz of Lancaster
Cars.com Review
- November 01, 2025
Very happy with the service I have received. Bought my car here (3 cars previously) and disappointed with being at Lancaster Mercedes. Thanks!
Dealer Replied: Hi Leon, thank you for sharing your feedback about your buying experience with our team! We’re proud to have your repeat business. Here’s to many miles in your Mercedes-Benz! - Mercedes-Benz of Lancaster
Cars.com Review
- October 31, 2025
I want to thank Brandon for assisting in my newest purchase. He was very friendly and knowledgeable making my purchasing experience that much more enjoyable. I would definitely recommend for others.
Dealer Replied: Griselda, congratulation on your new purchase! We’re so glad Brandon made the process smooth and enjoyable. Thank you for choosing Mercedes-Benz of Lancaster!
Cars.com Review
- October 31, 2025
I have nothing negative to say. They did what I asked and kept me updated on the progress. Everyone I spoke to was extremely nice and professional. They also gave a free loaner while my work was being done. New Mercedes…. Massage chairs as seats!!!!! I lied there is one negative. I don’t like my...
Dealer Replied: Hi Timothy, we're happy to hear our team kept you informed and comfortable throughout the process at Mercedes-Benz of Lancaster. It's always great to hear from satisfied customers! We look forward to helping you with that new Mercedes when you're ready.
Cars.com Review
- October 25, 2025
Jeremey & his crew did a great job resolving an issue I had with a warning message from the MB app regarding the battery. He was able to squeeze me in, provide a loaner & get the car serviced all in one afternoon. Great job, folks!
Dealer Replied: We are so glad Jeremey and the team resolved your concerns smoothly! Thank you for choosing us and for sharing your support of our team at Mercedes-Benz of Lancaster. We are here if you need anything else!
Cars.com Review
- October 18, 2025
We always receive top-notch service from this dealership!! I’ve been to many others in this one far, exceeds our expectations every time!
Dealer Replied: Thank you for sharing your positive feedback about our service team! We are grateful for your business and hope to see you again at Mercedes-Benz of Lancaster. Drive safely!
Cars.com Review
- October 09, 2025
Bought a Sprinter from Mercedes-Benz of Lancaster Van Center. Dakota was the very knowledgeable sales person. Highly recommend this dealership. Very professional. Dakota was very thorough and answered all my questions.
Dealer Replied: Hi Rich, we're glad Dakota provided thorough and professional help. Thank you for choosing Mercedes-Benz of Lancaster Van Center!
Cars.com Review
- September 26, 2025
Always a great experience at MB of Lancaster. Jeremy is great to work with. Quick service.
Dealer Replied: Hi Alex! Thank you for leaving us this five-star review and for your kind words about Jeremy from our service team at Mercedes-Benz of Lancaster ! We'll see you next time!
Cars.com Review
- September 14, 2025
Nick and the entire staff of Mercedes Lancaster made our first time at a Mercedes dealership a pleasant experience. The level of service was excellent and the leasing process was very smooth and organized. We were pleased with their quality of work and service!
Dealer Replied: Hi Francisca, it's fantastic to hear how well you were treated by Nick and our team! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your support here.
Cars.com Review
- September 12, 2025
Tim Was awesome to deal with! The whole process was smooth. The used car was as described. Bought over the phone from another state. Thank you
Dealer Replied: Ken, we're glad everything went smoothly for you despite the distance! Thank you for choosing Mercedes-Benz of Lancaster and for highlighting Tim's help. Safe travels in your new car!
Cars.com Review
- August 30, 2025
Andy Fox was my salesman and he went over and above for my car purchase! Best purchase thus far after 20+ years. Andy is honest & trustworthy Mercedes Benz of Lancaster has a real Gem!
Dealer Replied: Carol, thank you for choosing Mercedes-Benz of Lancaster and for sharing your glowing review about Andy! We are thrilled to hear that you had a positive and trustworthy experience with him. Safe travels ahead!
Cars.com Review
- August 22, 2025
Very customer friendly. The whole staff is prepared to help with whatever you need. They supply a loaner vehicle when needed. Repairs are done in a timely manner and the car gets a fresh cleaning before pick up.
Dealer Replied: Lin, we are pleased to hear our helpful, friendly team delivered such a seamless experience. Thank you for choosing Mercedes-Benz of Lancaster!
Cars.com Review
- August 15, 2025
There was a question regarding the service...Mercedes Benz and I had scheduled an appointment a few weeks prior to service. They put me down for a "Service B," and the car was "yelling" for a "Service A1." Brandon called me the morning of the Service to let me know that the driver was ready to...
Dealer Replied: Bonnie, we’re excited to hear you were well taken care of by Brandon and our team! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your experience. We wish you and your car many safe and happy miles down the road!
Cars.com Review
- August 03, 2025
Joshua Mentzer is the real deal. From the minute my daughter and I showed up to test drive a used VW Jetta, Josh treated us as though we were there to purchase the top-of-the-line Benz. He took us on an extensive test drive, that thoroughly put the Jetta through its paces. He made us feel as...
Dealer Replied: Rick, we are pleased to hear that Josh provided a top-notch experience for both you and your daughter at Mercedes-Benz of Lancaster. Thank you for choosing us and for sharing your review. We will be sure to pass along your feedback. Safe travels!
Cars.com Review
- July 26, 2025
We had a great experience with Tim Smith at Mercedes Benz in Lancaster. Tim provided knowledge and expertise in a relaxed environment.
Dealer Replied: We are grateful for your kind words about Tim! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your feedback with us. Take care!
Cars.com Review
- July 23, 2025
My advisor let me know what’s going with my vehicle and also explained options. They tried to accommodate base on the needs of my vehicle as well as my schedule.
Dealer Replied: Hi Jane, thank you for sharing your kind review of our Service Team! Please let us know if there's anything else we can do for you here at Mercedes-Benz of Lancaster! Safe travels!
Cars.com Review
- July 20, 2025
Pulled in without appointment for low coolant and Brandon said no problem we can take care of you and you did. Very happy experience. Thank you
Dealer Replied: Patricia, this feedback is music to our ears! We are thrilled that Brandon and the team instantly addressed your automotive concerns and made your day at Mercedes-Benz of Lancaster such a positive one. Thank you!
Cars.com Review
- July 15, 2025
Work was done like they said. They had a loaner vehicle for me. No problems.
Dealer Replied: Jay, Thank you for your review! We look forward to seeing you again! - Mercedes-Benz of Lancaster
Cars.com Review
- July 08, 2025
Excellent service. They have the personal touch! Always happy with their prompt and accurate service.
Dealer Replied: Your confidence in our work is greatly appreciated! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your support.
Cars.com Review
- June 28, 2025
Professional and personalized service. Always keep me well informed about issues and or progress for my cars.
Dealer Replied: Bob, we're delighted to hear that you appreciate the professional and personalized service at Mercedes-Benz of Lancaster. Keeping our customers informed is a top priority for us!
Cars.com Review
- June 14, 2025
Mercedes Benz of Lancaster has provided truly exceptional customer service and work quality over the past 10 years and for three vehicles I’ve had serviced with them. Brandon Lutz, Ryan Sweitzer, and Angie Ecenrode are who I work with when having my car serviced and they make the process very...
Dealer Replied: Chad, thank you for sharing your experience with us! We're delighted to hear that Brandon, Ryan, and Angie have consistently provided exceptional service at Mercedes-Benz of Lancaster. We appreciate your loyalty over the years and are glad we could help keep your Mercedes-Benz C43 AMG in top shape. Safe travels ahead!
Cars.com Review
- June 06, 2025
My Sales Consultant was Andrew Fox who was outstanding! When I arrived my vehicle was fully prepared, and Andrew reviewed the many features of the E450 with me. I was extremely pleased with Mr Fox and my experience with Mercedes-Benz at Lancaster and will highly recommend both to my friends and...
Dealer Replied: Bill, we're delighted to hear that Andrew provided you with an outstanding experience at Mercedes-Benz of Lancaster! Thank you for recommending us, and enjoy your new Mercedes-Benz E450.
Cars.com Review
- May 30, 2025
Service was excellent and the personnel was very courteous and helpful. Jeremy is my contact and he always takes very good care of me.
Dealer Replied: Jackie, it's wonderful to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future!
Cars.com Review
- May 28, 2025
Very satisfying service, I have never received this from many other dealers I have done business with.
Dealer Replied: Noer, we're delighted to hear that you had a satisfying experience with us at Mercedes-Benz of Lancaster. Thank you for choosing our dealership!
Cars.com Review
- May 28, 2025
I have always had a very good experience when I go to Lancaster Mercedes for service. My service associate, Troy E. Is a gentleman and a scholar. He is a good listener, in allowing me to explain my concerns. I really like the technology that the dealership use, upon the completion of the work, you...
Dealer Replied: Stan, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided you with such a positive service experience. It's great to know you appreciate our technology features as well! Thank you for your kind words and support.
Cars.com Review
- April 24, 2025
I have been working with mercedes benz of lancaster pa ,seems like forever ,great service 👏
Dealer Replied: Ralph, We truly appreciate your top-notch rating! Hope to see you again soon! - Mercedes-Benz of Lancaster
Cars.com Review
- April 23, 2025
I’ve had my car serviced there for over 8 years and I’ve never been disappointed. My service advisor Jeremy is fantastic and the service experience from start to finish is always great.
Dealer Replied: Glenn, thank you for your loyalty over the years and for highlighting Jeremy's fantastic service at Mercedes-Benz of Lancaster. We're delighted to know that each visit has been a great experience!
Cars.com Review
- April 23, 2025
Excellent customer service! Thank you Josh for doing everything you could on your end to help me out.
Dealer Replied: Arlette, we're delighted to hear that Josh provided excellent service at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Cars.com Review
- April 23, 2025
I had a wonderful and completely relaxing experience working with Jalen at the Mercedes Benz of Lancaster. Purchased a car the suited my needs with a staff that exceeded my expectations.
Dealer Replied: We're delighted to hear that Jalen and the team at Mercedes-Benz of Lancaster provided a relaxing experience for you. Thank you for choosing us, and we hope you're enjoying your new car!
Cars.com Review
- April 17, 2025
Excellent Customer Service & Car Care As Always! Thank You Jeremy & Mark of Lancaster Mercedes Benz!
Dealer Replied: Robert, thank you for the kind words! We're delighted to hear that Jeremy and Mark provided excellent service at Mercedes-Benz of Lancaster. We appreciate your support!
Cars.com Review
- March 20, 2025
Nice People I didn't buy the car there but I will keep them in mind going forward
Dealer Replied: Thank you! We appreciate your kind words and hope to assist you in the future! - The Mercedes-Benz of Lancaster Team
Cars.com Review
- March 05, 2025
Thank you for servicing our car. Entire transaction from setting the appointment to finishing the car promptly was flawless and we appreciate it especially since we just moved here and this was our first time with this dealer. Great job and wonderful, friendly, and excellent service from Jeremy and...
Dealer Replied: Katie, we're delighted to hear that your first experience with Mercedes-Benz of Lancaster was seamless and welcoming. Jeremy and the team are thrilled to have made a positive impression on you. Thanks for choosing us!
Cars.com Review
- February 09, 2025
The advisor Jeremy was very helpful as always, he was very clear on the work my car needed.
Dealer Replied: Hi Frank! Thank you for your kind words! We're glad to hear that Jeremy provided clear and helpful service as always at Mercedes-Benz of Lancaster. We appreciate your trust in us and look forward to assisting you again in the future!
Google Review
- January 14, 2025
Great service! Car came back clean and ready to go.
Response from the owner Replied: Thank you for trusting the Mercedes-Benz of Lancaster team with your vehicle! We hope we have the opportunity to serve you again in the future!
Google Review
- January 14, 2025
Response from the owner Replied: Ken, we're delighted to hear about your great experience at Mercedes-Benz of Lancaster! Our team is always here to help and provide excellent service. Thank you for sharing your feedback!
Google Review
- January 14, 2025
Jeremy was very pleasant. My car and I was very sad when we arrived. After speaking with Jeremy he assured me everything can be taken care of. He delivered expectational services. I am elated and satisfied. My car is happy !! Thank you Jeremy for being a great advisor.
Response from the owner Replied: Sabrina, we're delighted to hear that Jeremy provided exceptional service and turned your experience around at Mercedes-Benz of Lancaster. Thank you for sharing such positive feedback!
Cars.com Review
- January 14, 2025
Mercedes Benz of Lancaster is a honest dealership. I live 70 miles from them and I did everything from the phone. Working with Tim Smith was a pleasure and he was honest about my trade in value to the price of my new SL55 amg. Everything was smooth as ever. Best Mercedes Dealer I have had the...
Google Review
- January 14, 2025
Working with Tim Smith was a pleasure! I live 70 miles from the dealership, so every thing was done over the phone including my trade value that they never saw only pictures of my car, they gave me the best deal and I reached out to several Benz dealerships before them. The most honest dealership...
Response from the owner Replied: We're delighted to hear that Tim and the team at Mercedes-Benz of Lancaster made your experience seamless, even from 70 miles away! It's fantastic to know you found us honest and got a great deal on your new SL55 AMG. Enjoy every mile in style!
Google Review
- January 12, 2025
A+++++ Josh was our salesman. He was honest and a true gentleman, cant say enough how helpful he was to our family throughout the entire process, highly recommend and will be a return customer.
Response from the owner Replied: Hi Lenny! We're delighted to hear that Josh provided such excellent service at Mercedes-Benz of Lancaster. Thank you for your recommendation and we look forward to welcoming you back in the future!
Google Review
- January 12, 2025
Nick Lopez was extremely attentive to what I wanted in a vehicle. He was very professional in presenting my options - lease v. buying. Explained in detail all of my options! I would 100% recommend Nick Lopez to help you through your purchase at Mercedes Benz!!
Response from the owner Replied: Hi Jody! We're delighted to hear that Nick provided such attentive and professional service at Mercedes-Benz of Lancaster. Thank you for recommending him, and we hope you're enjoying your vehicle!
Google Review
- January 12, 2025
Everything was handled professionally and in first class fashion. I was kept informed by Jeremy and the service provided was too-notch. Thank you to the team at M-B Lancaster!
Response from the owner Replied: Hi Frank! We're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided you with top-notch service. Thank you for your kind words!
Google Review
- January 12, 2025
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Lancaster customer. Thank you, Michael!
Google Review
- January 11, 2025
We bought our first Mercedes GLC from this dealership in first week of January 2025. Our end to end experience starting from ordering the car to delivery of the car was fabulous. Special mention for Joshua Mentzer who helped us in each step of the process and was very a great great joy to work with...
Response from the owner Replied: Mahesh, we're delighted to hear that Joshua and the team at Mercedes-Benz of Lancaster made your first GLC purchase a fabulous experience. Thank you for choosing us and sharing such positive feedback! Enjoy every moment with your new car!
Google Review
- January 10, 2025
Response from the owner Replied: Peter, this review made our day. Thank you for choosing Mercedes-Benz of Lancaster!
Google Review
- January 09, 2025
Josh is the best salesman for a car guy. Awesome dude. Thank you Kyle, John, and Ashley!
Response from the owner Replied: Mike, we appreciate your shoutout to Josh, Kyle, John, and Ashley at Mercedes-Benz of Lancaster. Safe travels!
Cars.com Review
- January 08, 2025
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my...
Dealer Replied: Mike, we're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided excellent service and got your car back in top shape. It's great news that it was covered under warranty too! Thanks for sharing your experience with us! Safe travels!
Cars.com Review
- January 08, 2025
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my...
Dealer Replied: Mike, we're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided excellent service and got your car back in top shape. It's great news that it was covered under warranty too! Thanks for sharing your experience with us! Safe travels!
Cars.com Review
- January 08, 2025
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
Dealer Replied: Thank you for the wonderful review, James! It's great to hear that Jeremy provided you with such excellent assistance and we hope you won't hesitate to reach out if our Mercedes-Benz of Lancaster team can be of service again in the future!
Cars.com Review
- January 08, 2025
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
Dealer Replied: Thank you for the wonderful review, James! It's great to hear that Jeremy provided you with such excellent assistance and we hope you won't hesitate to reach out if our Mercedes-Benz of Lancaster team can be of service again in the future!
Google Review
- January 08, 2025
Response from the owner Replied: Hi Robert. We appreciate you taking the time to leave Mercedes-Benz of Lancaster a review — thank you!
Google Review
- January 08, 2025
Easy and pleasant transaction with Andrew on CPO E 450. Worth the drive up from Maryland!
Response from the owner Replied: Hi Miles! Thank you so much for sharing your experience! We're thrilled to hear that Andrew made the process easy and pleasant for you at Mercedes-Benz of Lancaster. It means a lot that you made the drive up from Maryland for your Mercedes-Benz CPO E 450, and we're glad it was worth the trip!
Google Review
- January 08, 2025
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Lancaster Team!
Google Review
- January 04, 2025
Josh did an outstanding job. Professional, courteous, no nonsense. Enjoyed doing business with him and the team.
Response from the owner Replied: Hi Scott! We're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster provided you with such a professional experience. Thank you for sharing your positive feedback!
Google Review
- January 04, 2025
Mercedes-Benz of Lancaster is truly wonderful! I was 2 1/2 hrs from home by myself and my engine light came on about 15 miles from the dealership. I decided to stop at the dealership to see what potentially would be an issue. While they were completely booked in service, they still made sure I was...
Response from the owner Replied: Hi Sonja! We're delighted to hear that Ben and our team at Mercedes-Benz of Lancaster were able to assist you and ensure your peace of mind during your visit. Thank you for recommending us and sharing such a detailed review! Safe travels on all your journeys!
Google Review
- January 04, 2025
This dealership always takes excellent car of your vehicle. I trust them with any repairs that are needed. I have been a loyal customer for over 15 years.
Response from the owner Replied: Hi Susan! We're delighted to hear that you consistently receive exceptional service from the team at Mercedes-Benz of Lancaster. Thank you for your trust and continued support!
Google Review
- January 03, 2025
I have purchased nine vehicles from Mercedes-Benz of Lancaster over the past 27 years. The sales and service teams are amazing! I would not purchase anywhere else!
Response from the owner Replied: Hi Amy! Thank you for your loyalty and kind words about the team at Mercedes-Benz of Lancaster! We're delighted to have earned your trust over the years. Enjoy every mile in your vehicle!
Google Review
- January 03, 2025
Prompt courteous service
Response from the owner Replied: Hi Steve! Thank you for leaving us this five-star review and the kind words about our service team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- January 03, 2025
Response from the owner Replied: Iris, thank you for stopping by to leave Mercedes-Benz of Lancaster a wonderful review!
Google Review
- January 03, 2025
Website easy to use they communicate well was able to pay bill online. Excellent service.
Response from the owner Replied: We're so glad to hear it! Thank you for rating us five stars! – Mercedes-Benz of Lancaster
Google Review
- January 03, 2025
Janyce is the best. She is always a pleasure to deal with.
Response from the owner Replied: Thank you for the kind review, Pamela - Janyce will be thrilled to hear it! We appreciate your business and look forward to your next visit here at Mercedes-Benz of Lancaster!
Google Review
- January 02, 2025
Jalen and MB of Lancaster were great! Jalen was friendly, very efficient and helpful in every step of the process. MB of Lancaster was very accommodating and excels in customer service. I love my new car and have Jalen and MB of Lancaster to thank for this purchase.
Response from the owner Replied: It's fantastic to hear that Jalen and the team at Mercedes-Benz of Lancaster provided such excellent service! We're so glad you love your new car, and we appreciate your kind words about our customer service. Enjoy every moment on the road!
Google Review
- January 02, 2025
I worked with Andy, great experience. Highly recommend this dealership everyone was friendly and accommodated to our time frame
Response from the owner Replied: Hi Tontesh, we're delighted to hear that Andy and the team at Mercedes-Benz of Lancaster provided you with a great experience. We appreciate your recommendation and see you again! Enjoy your new ride!
Google Review
- January 01, 2025
No complaints The best treatment possible and not to forget the Military Apriciation 🫶🙏😍💪
Response from the owner Replied: Michael, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Lancaster Team
Google Review
- January 01, 2025
The service the kindness the level of professionalism is outstanding.
Response from the owner Replied: Hi Sharron, we're happy you found our service, kindness, and professionalism outstanding at Mercedes-Benz of Lancaster!
Google Review
- December 31, 2024
I shopped around for a 2 seated Porsche with manual transmission as a Christmas surprise to my Fiancé while she was out of State. I was fearful to purchase a car I had never seen nor driven from 12 hours away in Illinois , however Josh became my go-to guy! He did a video walk around, sent plenty...
Response from the owner Replied: Johnny, we're delighted to hear that Josh went above and beyond to make your Porsche purchase a seamless experience at Mercedes-Benz of Lancaster. It's fantastic knowing everything met your expectations, and we look forward to assisting you again in the future! Safe travels!
Google Review
- December 31, 2024
Response from the owner Replied: Diana, there’s nothing better than a great review. Thank you! - The Mercedes-Benz of Lancaster Team
Google Review
- December 31, 2024
Jeremy did a great job working my car into a busy schedule after discovering my appointment had been dropped in the daily schedule. A loaner was provided as previously requested and my appointment went seamlessly. The state inspection was performed in a timely fashion. GREAT Recovery, Jeremy!
Response from the owner Replied: JP, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided you with such attentive service. It's great knowing everything was handled smoothly for your appointments, including the loaner car and detailing. We appreciate your feedback!
Google Review
- December 31, 2024
Brandon was very courteous and professional…old fashioned customer service from a young man!
Response from the owner Replied: Ken, we appreciate your shoutout to Brandon at Mercedes-Benz of Lancaster. Safe travels!
Google Review
- December 31, 2024
Response from the owner Replied: Sean, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Lancaster!
Google Review
- December 29, 2024
Response from the owner Replied: Hi Maria, we're delighted to hear that you had a positive experience with us at Mercedes-Benz of Lancaster! We look forward to serving you again in the future! Have a great ride!
Google Review
- December 24, 2024
Beautiful dealership with helpful and attentive staff. Great experience buying my car with Ben.
Response from the owner Replied: Audrey, thank you for sharing your great car-buying experience with Ben and our team at Mercedes-Benz of Lancaster! We'll see you next time! Have a great ride!
Google Review
- December 23, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Lancaster, and for your business. We are grateful to have you as a customer!
Google Review
- December 23, 2024
The customer service over the last 8 years has been unmatched. Always a pleasure!
Response from the owner Replied: Cynthia, thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels! - The Mercedes-Benz of Lancaster Team
Google Review
- December 23, 2024
MB of Lancaster as a whole & Troy specifically. Have been more than helpful & accommodating throughout the process. I wouldn’t recommend anyone else!
Response from the owner Replied: Gideon, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided such helpful service. Thank you for your recommendation!
Google Review
- December 22, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Lancaster, we appreciate your positive feedback!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Lancaster with your business, Nicol!
Google Review
- December 21, 2024
First time getting a car and was hands down a perfect experience. Best service and able to answer any question i had anytime. Will definitely be back and a forever customer
Response from the owner Replied: Hi Marqus, we're delighted to hear that your first car-buying experience with Mercedes-Benz of Lancaster was perfect! Our team is always here to assist and answer any questions you may have. We look forward to serving you again! Safe travels!
Google Review
- December 21, 2024
Response from the owner Replied: We’d like to express our gratitude for your kind review of Mercedes-Benz of Lancaster. Thanks, Carmen!
Google Review
- December 20, 2024
The service is so good here that we drive 2 1/2 hours to have our car serviced even though there is a Mercedes-Benz dealership 1 mile from our house. We happened upon this location by chance when we experienced a tire issue while on vacation in the area. We drove in without an appointment and the...
Response from the owner Replied: Hi Michelle, we're delighted to hear that our team at Mercedes-Benz of Lancaster has earned your trust and loyalty! It's wonderful knowing Troy and the service staff provided you with such exceptional care. Thank you for making the long drive to see us; we truly appreciate it! Safe travels!
Google Review
- December 20, 2024
My service advisor was professional and easy to deal with.
Response from the owner Replied: Jane, thank you for the positive feedback about your recent visit to Mercedes-Benz of Lancaster!
Cars.com Review
- December 20, 2024
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
Dealer Replied: Hi Ivan, we're delighted to hear that Brandon provided you with excellent service at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Cars.com Review
- December 20, 2024
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
Dealer Replied: Hi Ivan, we're delighted to hear that Brandon provided you with excellent service at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Cars.com Review
- December 20, 2024
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
Dealer Replied: We're delighted to hear that our express service at Mercedes-Benz of Lancaster met your needs so efficiently. Thank you for choosing us, and welcome to the area! Safe travels!
Cars.com Review
- December 20, 2024
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
Dealer Replied: We're delighted to hear that our express service at Mercedes-Benz of Lancaster met your needs so efficiently. Thank you for choosing us, and welcome to the area! Safe travels!
Google Review
- December 19, 2024
We bought an SL43 sight unseen for Christmas from our home out of state because we couldn’t find the right color down here in Florida. From my first phone contact with Nick in sales, who sent me plenty of pictures of the car, to the arrangements for shipping it to Florida which was also personally...
Response from the owner Replied: David, we're delighted to hear that Nick and the team at Mercedes-Benz of Lancaster provided such a seamless experience for your SL43 purchase. It's wonderful knowing everything was handled with professionalism and precision. Enjoy your new car in Florida!
Google Review
- December 19, 2024
Grateful for the expert service of the service department and the use of the loaner car.
Response from the owner Replied: Diane, thankful for the positive feedback and glad the loaner car and expert service met expectations! - The Mercedes-Benz of Lancaster Team
Google Review
- December 19, 2024
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Lancaster a review! Have a great day, Stephanie!
Google Review
- December 19, 2024
I'm surprised to see so many positive reviews here as i've had the opposite experience, most recently today. I brought my car in for service this morning because of a defect that Mercedes knows about, has ignored, and didn't even bother to do a recall on. Per my mechanic, I could easily have been in...
Response from the owner Replied: Thank you for sharing your feedback. We’re sorry to hear about your frustrations. We are glad our technicians completed the warranty repair for your 2011 GLK subframe. We appreciate your patience and understand the importance of reliable transportation during service. While loaner availability can be limited at times, our goal is always to support our clients. Thank you again for your feedback—it helps us continue to improve.
Google Review
- December 19, 2024
Oil change was done okay. I asked to be helped with issues with the m-bucks system. I was there for about 2 hours, no one was available to help me with this. A large store like that, there was only one person to help with technical issues is a bit ridiculous.
Response from the owner Replied: Thank you for sharing your feedback about your recent visit. While we’re pleased to hear the oil change went smoothly, we sincerely apologize for the inconvenience caused by our Product Specialist not being available. We understand how frustrating it can be to wait for assistance. If you still need help, please don’t hesitate to contact the dealership to arrange an appointment with our trained Product Specialist, who will be happy to assist you. Thank you, and we look forward to serving you and your vehicle in the future.
Google Review
- December 18, 2024
Communication and service was excellent
Response from the owner Replied: We’re lucky to have you as a customer, Rose. Thank you for supporting Mercedes-Benz of Lancaster!
Google Review
- December 18, 2024
Troy really did a excellent job making sure my s580 and I were taken care of, highly recommend this establishment when you need some work done to your car. These guys are definitely professionals 5 star experience!!!!!!
Response from the owner Replied: Ryan, we're delighted to hear that Troy provided you with a five-star experience at Mercedes-Benz of Lancaster! Thank you for recommending us and trusting our team with your S580. Safe travels ahead!
Google Review
- December 18, 2024
Jeremy is a great service advisor. Always keeps me updated and is quick to offer alternatives and options.
Response from the owner Replied: Jeffrey, we're delighted to hear that Jeremy has been providing you with excellent service at Mercedes-Benz of Lancaster. Thank you for sharing your positive experience!
Cars.com Review
- December 17, 2024
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
Dealer Replied: Robert, we're glad to hear that our express service team at Mercedes-Benz of Lancaster could quickly diagnose and resolve the issue for you. Thanks for choosing us!
Cars.com Review
- December 17, 2024
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
Dealer Replied: Robert, we're glad to hear that our express service team at Mercedes-Benz of Lancaster could quickly diagnose and resolve the issue for you. Thanks for choosing us!
Google Review
- December 16, 2024
I found a vehicle online and worked with Josh Mentzer to get an “out the door” price before driving to the dealership. The day I went in we went on a quick test drive, all the paperwork was set up and ready to go. Easy peasy. Highly recommend calling up Josh for your next vehicle.
Response from the owner Replied: Michael, we're delighted to hear that Josh made your experience at Mercedes-Benz of Lancaster smooth and efficient. Thank you for recommending him! Enjoy your new vehicle!
Google Review
- December 15, 2024
Jeremy at Mercedes always provides excellent service and Mercedes is always good with estimations, on time service/inspections, and hospitality.
Response from the owner Replied: Hi Bair, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster consistently provide excellent service. Thank you for highlighting our commitment to accurate estimations, timely service, and hospitality! Safe travels!
Google Review
- December 15, 2024
Response from the owner Replied: We look forward to serving you next time at Mercedes-Benz of Lancaster, Margaret. Thanks!
Cars.com Review
- December 14, 2024
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with a friendly and helpful experience. We look forward to welcoming you back in the future! Safe travels!
Cars.com Review
- December 14, 2024
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with a friendly and helpful experience. We look forward to welcoming you back in the future! Safe travels!
Cars.com Review
- December 13, 2024
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
Dealer Replied: We're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster provided an excellent experience. We appreciate your kind words about our showroom and staff, and we look forward to serving you again in the future! Safe travels!
Cars.com Review
- December 13, 2024
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
Dealer Replied: We're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster provided an excellent experience. We appreciate your kind words about our showroom and staff, and we look forward to serving you again in the future! Safe travels!
Google Review
- December 13, 2024
Read ALL of this review before making a decision on this business!I took my 2021 GLE 450 in for service, I think it was the A8 service. Was told by one of the service managers, Troy Levi, it would be around $350-400. I then got a bill for $4048!My engine wire harness had begun to frey and had wires...
Response from the owner Replied: Hi Brian! Thank you for sharing your experience with us! We're glad to hear that Troy and the Mercedes-Benz of Lancaster team went above and beyond to resolve the problem. We appreciate your understanding and look forward to welcoming you back in the future!
Google Review
- December 13, 2024
I dealt with Steve and the experience was great and the service was great..
Response from the owner Replied: Thank you for sharing your great experience with Steve at Mercedes-Benz of Lancaster! We'll see you next time! Have a great ride!
Google Review
- December 12, 2024
Best Mercedes services I've ever tried.Jeremy is my advisor for years now, he is very nice and thoughtful
Response from the owner Replied: Huy, we're delighted to hear that Jeremy has been providing you with excellent service at Mercedes-Benz of Lancaster. Thank you for your continued trust in us! Safe travels!
Google Review
- December 12, 2024
Sales associate Janice Chalfant provided the best customer service I've ever had when purchasing a vehicle, and I would recommend Mercedes Benz of Lancaster because of her knowledge and service.
Response from the owner Replied: Robert, we're delighted to hear that Jeremy provided you with a great customer service experience at Mercedes-Benz of Lancaster. Thanks for sharing your feedback!
Google Review
- December 12, 2024
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Lancaster made our day. Thank you, Lynn!
Google Review
- December 12, 2024
Great service…work completed in a timely manner. Thanks MB
Response from the owner Replied: Diana, we really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 12, 2024
Joshua was fantastic! Thanks for all the help with this purchase!
Response from the owner Replied: Thank you for your business and shoutout to Joshua at Mercedes-Benz of Lancaster, Adam! Safe travels!
Google Review
- December 11, 2024
Response from the owner Replied: Jessica, thank you for taking the time to review Mercedes-Benz of Lancaster. We're happy to have you as a customer.
Google Review
- December 11, 2024
Tim was awesome, Mercedes Benz honestly took care of me and I’m excited to keep a good relationship with Mercedes Benz of Lancaster of course. Need help with anything come see Tim Smith. He got you !
Response from the owner Replied: Freddy, we're delighted to hear that Tim provided you with such excellent service at Mercedes-Benz of Lancaster. We appreciate your kind words and look forward to continuing our relationship with you!
Google Review
- December 10, 2024
Response from the owner Replied: Hi Barry, we're glad to hear Jeremy consistently provides great service with check-in, updates, and quick checkout at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Google Review
- December 10, 2024
I bought a used S Class and decided to have Mercedes Benz of Lancaster look at it and see what services it may need. I met Jeremy Shenk and he immediately made me feel like an old friend. He suggested service items I would need to do to get the car back on a schedule. Everyone, (Porters,...
Response from the owner Replied: Hi Eric, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster made you feel right at home. It's great knowing they provided helpful service recommendations for your S Class! Have a great ride!
Google Review
- December 10, 2024
Each time I am at the dealership I'm treated very well. Each visit is easygoing. The reps always keep me informed as to timeline and process.
Response from the owner Replied: Calvin, thank you for your loyalty and kind words about Mercedes-Benz of Lancaster! We're delighted to hear that our team consistently provides the quality service and professionalism you've come to expect. Your trust means a lot to us, and we're here whenever you need assistance with your E-Class or any future vehicles. Safe travels!
Google Review
- December 10, 2024
Have always had great service from Mercedes Benz of Lancaster, and my service advisor, Jeremy is top notch. I like that I am able to get a loaner vehicle when my car is in for service, and that it is always washed before returning it to me. If there was anything I could change, it would just be that...
Response from the owner Replied: Christine, we're delighted to hear that Jeremy and our service team at Mercedes-Benz of Lancaster have consistently provided you with top-notch service. We appreciate your feedback regarding the cost and will certainly take it into consideration. Thank you for choosing us!
Google Review
- December 10, 2024
The order process for a new key for my SLK250 went smoothly. The key should be ready in two days.
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 09, 2024
Response from the owner Replied: Thank you for the positive feedback, Brenda! We look forward to your next visit with us here at Mercedes-Benz of Lancaster!
Google Review
- December 08, 2024
I had a really good experience here. Ben is really great to work with and coordinated well with me throughout the process, which made the out of state purchase easier.
Response from the owner Replied: Hi Naveen, we're delighted to hear that Ben made your out-of-state purchase a smooth experience at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 07, 2024
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Lancaster, Coralis!
Google Review
- December 07, 2024
Excellent customer service. They picked up my car at my home and left me with a brand new car similar to mine to borrow at no charge. They were unable to return my car the same day but they did call to apologize and returned my car the next business day. This was over a weekend but it was not an...
Response from the owner Replied: Kenneth, we're delighted to hear about your positive experiences with Mercedes-Benz of Lancaster! It's great that our team could provide you with a seamless service and keep you on the road. Thank you for sharing your feedback and trusting us with your vehicle needs!
Google Review
- December 06, 2024
Josh help us with our new car GLE 450He is very friendly. We are happy with our new car
Response from the owner Replied: Hi Vanny, we're glad Josh could help with your new GLE 450 and that you're happy with your purchase at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 06, 2024
Amazing service, my car went in for a repair and they took care of it right away
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 06, 2024
Brandon and the team at their Lancaster facility are extremely professional.. they communicate their service plan effectively and are very responsive… they have earned my repeat business. D
Response from the owner Replied: Duane, thank you for sharing your experience with Brandon and the team at Mercedes-Benz of Lancaster! We're delighted to know that their professionalism and communication have earned your repeat business. Looking forward to serving you again in the future!
Google Review
- December 05, 2024
Great service.
Response from the owner Replied: Craig, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Lancaster Team
Google Review
- December 05, 2024
Very professional and helpful. Mercedes is more expensive to maintain but it’s worth it in the end. You know exactly where you stand and the cost before you commit to the repair etc. They are great to work with.
Response from the owner Replied: Richard, we're delighted to hear that you found our team at Mercedes-Benz of Lancaster professional and helpful. We strive to provide transparency and quality service every step of the way. Thank you for your kind words!
Google Review
- December 05, 2024
Troy treated me fairly. Thanks so much!
Response from the owner Replied: Thank you for your shoutout to Troy at Mercedes-Benz of Lancaster, Phillip! Safe travels!
Cars.com Review
- December 05, 2024
Jeremy was efficient and had my car taken in the shop on time. Inspection was completed with a short wait.
Dealer Replied: Charles, we're delighted to hear that Jeremy provided efficient service during your visit at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Cars.com Review
- December 05, 2024
Jeremy was efficient and had my car taken in the shop on time. Inspection was completed with a short wait.
Dealer Replied: Charles, we're delighted to hear that Jeremy provided efficient service during your visit at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Google Review
- December 05, 2024
Response from the owner Replied: Hi Bill! Thank you for leaving us this five-star review at Mercedes-Benz of Lancaster. We appreciate it!
Google Review
- December 05, 2024
Just took delivery of 2002 bmw z3. Been working with Josh on this for a while and if it were not for Josh it wouldn’t have happened. I bought the car unseen but it was even better than I expected. Josh is professional and personable and honest and a credit to your organization. Everything he said...
Response from the owner Replied: Mark, we're delighted to hear that Josh provided you with such exceptional service and we can't wait to share these kind comments with him. Enjoy the new ride and please don't hesitate to reach out if our Mercedes-Benz of Lancaster team can assist you again in the future!
Google Review
- December 05, 2024
Service team was great as always!
Response from the owner Replied: Shannon, we are so grateful for your business at Mercedes-Benz of Lancaster, thank you very much!
Cars.com Review
- December 04, 2024
Great customer service.. forgot about the appt to drop off my car, they sent a driver to drop off the loaner and pick mine up!
Dealer Replied: Ryan, we're delighted to hear that our team at Mercedes-Benz of Lancaster could accommodate you so well. Thank you for sharing your experience with us! Safe travels!
Cars.com Review
- December 04, 2024
Great customer service.. forgot about the appt to drop off my car, they sent a driver to drop off the loaner and pick mine up!
Dealer Replied: Ryan, we're delighted to hear that our team at Mercedes-Benz of Lancaster could accommodate you so well. Thank you for sharing your experience with us! Safe travels!
Cars.com Review
- December 04, 2024
My experience was a great one. My service advisor was great and answered and help with with any questions and future maintenance
Dealer Replied: Eric, we're delighted to hear that your experience at Mercedes-Benz of Lancaster was a positive one! Our team is always here to assist with any questions or future maintenance needs. Thank you for sharing your feedback!
Cars.com Review
- December 04, 2024
My experience was a great one. My service advisor was great and answered and help with with any questions and future maintenance
Dealer Replied: Eric, we're delighted to hear that your experience at Mercedes-Benz of Lancaster was a positive one! Our team is always here to assist with any questions or future maintenance needs. Thank you for sharing your feedback!
Google Review
- December 04, 2024
The Service is impeccable. The employees there are amazing. Ethan is my service advisor and he always goes over and beyond and so does all the employees that work beside him. I appreciate everything they do. They always solve the problem. They always make me feel like my vehicle is their priority...
Response from the owner Replied: Reviews like this one make our day, Chris! Thanks from the Mercedes-Benz of Lancaster team.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Lancaster, we appreciate your business!
Google Review
- December 01, 2024
I was recently referred to Lancaster Mercedes through a friend who spoke very highly of the dealership. Having purchased numerous high end vehicles over the years I was blown away by the staff and professional courtesy I received. I worked directly with Josh Mentzer who was tremendous. Josh was...
Response from the owner Replied: Hi Chris, we're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster exceeded your expectations! It's wonderful knowing you found exactly what you were looking for. Enjoy every moment with your new vehicle!
Google Review
- December 01, 2024
Tim of the sales team did an excellent job and helped me along the way. Very transparent! Five stars!⭐️
Response from the owner Replied: Hi Craig, we're delighted to hear that Tim provided you with excellent and transparent service at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 01, 2024
Thank you Mercedes Benz of Lactaster!!Benjamin, you are the best!Thank you guys, I felt very happy with all of you!
Response from the owner Replied: Hi Manuel, we're delighted to hear that Benjamin and the team at Mercedes-Benz of Lancaster made your experience a happy one! We hope to see you next time! Enjoy your new ride!
Google Review
- November 30, 2024
I had the best experience with Lancaster Mercedes Benz dealership. Josh and Kyle did an amazing job to make sure I got to walk out with the glc-300 that I wanted. it was quick & easy. They were very friendly, helpful and understanding. Even though I didn’t have the best credit they still made the...
Response from the owner Replied: Brittany, we're delighted to hear that Josh and Kyle made your experience at Mercedes-Benz of Lancaster so positive! It's great to know they went above and beyond for you. Enjoy your new GLC-300!
Google Review
- November 30, 2024
Everybody was so helpful and welcoming!
Response from the owner Replied: Hi Shannon, we're happy to hear that our team made you feel welcomed and supported with us at Mercedes-Benz of Lancaster!
Google Review
- November 30, 2024
Prompt service. Was called after service check - suggested needful requirements for safe driving and positive vehicle experience. Absolutely satisfied - ***** star informed service with a smile
Response from the owner Replied: Ramesh, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Lancaster. Thank you for the kind words and five-star rating! Safe driving ahead!
Google Review
- November 29, 2024
Joshua was amazing! Got me a great deal on a glc, and the finance person was amazing. Didn’t pressure me into any extras.
Response from the owner Replied: Jaskaran, we're delighted to hear that Joshua and our finance team at Mercedes-Benz of Lancaster provided you with a great experience. Enjoy your new Mercedes-Benz GLC!
Google Review
- November 29, 2024
I'm from out of state so I had to make the deal on the phone. I can't believe how smooth and honest the entire process went. I've purchased several cars in my lifetime. This was different in every way. Josh was truly professional, respectful, and attentive. I've made it clear that when making a deal...
Response from the owner Replied: Yazan, we're delighted to hear that Josh and our team at Mercedes-Benz of Lancaster made your out-of-state purchase seamless. We appreciate your feedback and hope you enjoy every mile in your new car!
Google Review
- November 29, 2024
Ashley Sullivan, she's awesome... talk to her before you go any place else.
Response from the owner Replied: We are delighted to hear from you, Phil. Thank you for the great review of Mercedes-Benz of Lancaster! - Ashley and Team
Google Review
- November 29, 2024
Response from the owner Replied: Hi Martin. Thank you for the fantastic review of Mercedes-Benz of Lancaster!
Google Review
- November 29, 2024
Mercedes of Lancaster performed an excellent service and repairs on my 27th year old S420. Jeremy updated me on needs and progress often.
Response from the owner Replied: Hi Tom! It's fantastic to hear that Jeremy and the team at Mercedes-Benz of Lancaster took great care of your S420. We appreciate you sharing your experience with us!
Google Review
- November 29, 2024
Troy was extremely helpful and very professional. My car was perfectly clean when i picked it up. I also appreciate the loaner car!Thank you!
Response from the owner Replied: Susan, we're delighted to hear that Troy provided such excellent service at Mercedes-Benz of Lancaster. It's great to know you appreciated the clean car and loaner as well! Thanks for sharing your experience with us!
Google Review
- November 29, 2024
Response from the owner Replied: Lisa, thank you for reviewing Mercedes-Benz of Lancaster!
Google Review
- November 29, 2024
Response from the owner Replied: We are grateful for your positive feedback about Mercedes-Benz of Lancaster. Thanks so much, Marshall!
Google Review
- November 29, 2024
Mercedes-Benz of Lancaster has the best service! My point of contact, Troy, was so great! Took time to answer questions, didn't rush me, and the best part was that he actually responded to texts, quickly! One of the greatest services they offer is the free loaner vehicles. The loaners are brand...
Response from the owner Replied: Gerald, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided such excellent service! It's great to know you appreciated the quick responses and enjoy our loaner vehicles. Thanks for sharing your experience with us!
Google Review
- November 29, 2024
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you from all of us at Mercedes-Benz of Lancaster!
Google Review
- November 23, 2024
Thanks Jeremy—for taking me right in. Awesome service—as always!
Response from the owner Replied: Hi Wendy S! The entire Mercedes-Benz of Lancaster and Jeremy team is so glad we earned your business. Thanks so much!
Google Review
- November 23, 2024
I was so pleased with the service team, starting with Daijha, when I recently had my car there for 2 days. They were kind, capable, efficient, and fair. And they went above and beyond. I will definitely go back!
Response from the owner Replied: Thank you for sharing your positive experience with the service team at Mercedes-Benz of Lancaster! We're delighted to hear that Daijha and the rest of our staff provided exceptional care. We look forward to welcoming you back in the future! Safe travels!
Google Review
- November 23, 2024
Speedy service using the express service
Response from the owner Replied: Hi John, we're glad you had a fast and efficient experience with our express service at Mercedes-Benz of Lancaster!
Google Review
- November 22, 2024
Extremely professional.
Response from the owner Replied: Hi Martin, we're glad to hear you had an extremely professional experience at Mercedes-Benz of Lancaster!