Cars.com Review
- August 22, 2025
Very customer friendly. The whole staff is prepared to help with whatever you need. They supply a loaner vehicle when needed. Repairs are done in a timely manner and the car gets a fresh cleaning before pick up.
Dealer Replied: Lin, we are pleased to hear our helpful, friendly team delivered such a seamless experience. Thank you for choosing Mercedes-Benz of Lancaster!
Cars.com Review
- August 15, 2025
There was a question regarding the service...Mercedes Benz and I had scheduled an appointment a few weeks prior to service. They put me down for a "Service B," and the car was "yelling" for a "Service A1." Brandon called me the morning of the Service to let me know that the driver was ready to...
Dealer Replied: Bonnie, we’re excited to hear you were well taken care of by Brandon and our team! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your experience. We wish you and your car many safe and happy miles down the road!
Cars.com Review
- August 03, 2025
Joshua Mentzer is the real deal. From the minute my daughter and I showed up to test drive a used VW Jetta, Josh treated us as though we were there to purchase the top-of-the-line Benz. He took us on an extensive test drive, that thoroughly put the Jetta through its paces. He made us feel as...
Dealer Replied: Rick, we are pleased to hear that Josh provided a top-notch experience for both you and your daughter at Mercedes-Benz of Lancaster. Thank you for choosing us and for sharing your review. We will be sure to pass along your feedback. Safe travels!
Cars.com Review
- July 26, 2025
We had a great experience with Tim Smith at Mercedes Benz in Lancaster. Tim provided knowledge and expertise in a relaxed environment.
Dealer Replied: We are grateful for your kind words about Tim! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your feedback with us. Take care!
Cars.com Review
- July 23, 2025
My advisor let me know what’s going with my vehicle and also explained options. They tried to accommodate base on the needs of my vehicle as well as my schedule.
Dealer Replied: Hi Jane, thank you for sharing your kind review of our Service Team! Please let us know if there's anything else we can do for you here at Mercedes-Benz of Lancaster! Safe travels!
Cars.com Review
- July 20, 2025
Pulled in without appointment for low coolant and Brandon said no problem we can take care of you and you did. Very happy experience. Thank you
Dealer Replied: Patricia, this feedback is music to our ears! We are thrilled that Brandon and the team instantly addressed your automotive concerns and made your day at Mercedes-Benz of Lancaster such a positive one. Thank you!
Cars.com Review
- July 15, 2025
Work was done like they said. They had a loaner vehicle for me. No problems.
Dealer Replied: Jay, Thank you for your review! We look forward to seeing you again! - Mercedes-Benz of Lancaster
Cars.com Review
- July 08, 2025
Excellent service. They have the personal touch! Always happy with their prompt and accurate service.
Dealer Replied: Your confidence in our work is greatly appreciated! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your support.
Cars.com Review
- June 28, 2025
Professional and personalized service. Always keep me well informed about issues and or progress for my cars.
Dealer Replied: Bob, we're delighted to hear that you appreciate the professional and personalized service at Mercedes-Benz of Lancaster. Keeping our customers informed is a top priority for us!
Cars.com Review
- June 14, 2025
Mercedes Benz of Lancaster has provided truly exceptional customer service and work quality over the past 10 years and for three vehicles I’ve had serviced with them. Brandon Lutz, Ryan Sweitzer, and Angie Ecenrode are who I work with when having my car serviced and they make the process very...
Dealer Replied: Chad, thank you for sharing your experience with us! We're delighted to hear that Brandon, Ryan, and Angie have consistently provided exceptional service at Mercedes-Benz of Lancaster. We appreciate your loyalty over the years and are glad we could help keep your Mercedes-Benz C43 AMG in top shape. Safe travels ahead!
Cars.com Review
- June 06, 2025
My Sales Consultant was Andrew Fox who was outstanding! When I arrived my vehicle was fully prepared, and Andrew reviewed the many features of the E450 with me. I was extremely pleased with Mr Fox and my experience with Mercedes-Benz at Lancaster and will highly recommend both to my friends and...
Dealer Replied: Bill, we're delighted to hear that Andrew provided you with an outstanding experience at Mercedes-Benz of Lancaster! Thank you for recommending us, and enjoy your new Mercedes-Benz E450.
Cars.com Review
- May 30, 2025
Service was excellent and the personnel was very courteous and helpful. Jeremy is my contact and he always takes very good care of me.
Dealer Replied: Jackie, it's wonderful to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future!
Cars.com Review
- May 28, 2025
Very satisfying service, I have never received this from many other dealers I have done business with.
Dealer Replied: Noer, we're delighted to hear that you had a satisfying experience with us at Mercedes-Benz of Lancaster. Thank you for choosing our dealership!
Cars.com Review
- May 28, 2025
I have always had a very good experience when I go to Lancaster Mercedes for service. My service associate, Troy E. Is a gentleman and a scholar. He is a good listener, in allowing me to explain my concerns. I really like the technology that the dealership use, upon the completion of the work, you...
Dealer Replied: Stan, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided you with such a positive service experience. It's great to know you appreciate our technology features as well! Thank you for your kind words and support.
Cars.com Review
- April 24, 2025
I have been working with mercedes benz of lancaster pa ,seems like forever ,great service 👏
Dealer Replied: Ralph, We truly appreciate your top-notch rating! Hope to see you again soon! - Mercedes-Benz of Lancaster
Cars.com Review
- April 23, 2025
I’ve had my car serviced there for over 8 years and I’ve never been disappointed. My service advisor Jeremy is fantastic and the service experience from start to finish is always great.
Dealer Replied: Glenn, thank you for your loyalty over the years and for highlighting Jeremy's fantastic service at Mercedes-Benz of Lancaster. We're delighted to know that each visit has been a great experience!
Cars.com Review
- April 23, 2025
Excellent customer service! Thank you Josh for doing everything you could on your end to help me out.
Dealer Replied: Arlette, we're delighted to hear that Josh provided excellent service at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Cars.com Review
- April 23, 2025
I had a wonderful and completely relaxing experience working with Jalen at the Mercedes Benz of Lancaster. Purchased a car the suited my needs with a staff that exceeded my expectations.
Dealer Replied: We're delighted to hear that Jalen and the team at Mercedes-Benz of Lancaster provided a relaxing experience for you. Thank you for choosing us, and we hope you're enjoying your new car!
Cars.com Review
- April 17, 2025
Excellent Customer Service & Car Care As Always! Thank You Jeremy & Mark of Lancaster Mercedes Benz!
Dealer Replied: Robert, thank you for the kind words! We're delighted to hear that Jeremy and Mark provided excellent service at Mercedes-Benz of Lancaster. We appreciate your support!
Cars.com Review
- March 20, 2025
Nice People I didn't buy the car there but I will keep them in mind going forward
Dealer Replied: Thank you! We appreciate your kind words and hope to assist you in the future! - The Mercedes-Benz of Lancaster Team
Cars.com Review
- March 05, 2025
Thank you for servicing our car. Entire transaction from setting the appointment to finishing the car promptly was flawless and we appreciate it especially since we just moved here and this was our first time with this dealer. Great job and wonderful, friendly, and excellent service from Jeremy and...
Dealer Replied: Katie, we're delighted to hear that your first experience with Mercedes-Benz of Lancaster was seamless and welcoming. Jeremy and the team are thrilled to have made a positive impression on you. Thanks for choosing us!
Cars.com Review
- February 09, 2025
The advisor Jeremy was very helpful as always, he was very clear on the work my car needed.
Dealer Replied: Hi Frank! Thank you for your kind words! We're glad to hear that Jeremy provided clear and helpful service as always at Mercedes-Benz of Lancaster. We appreciate your trust in us and look forward to assisting you again in the future!
Google Review
- January 14, 2025
Great service! Car came back clean and ready to go.
Response from the owner Replied: Thank you for trusting the Mercedes-Benz of Lancaster team with your vehicle! We hope we have the opportunity to serve you again in the future!
Google Review
- January 14, 2025
Response from the owner Replied: Ken, we're delighted to hear about your great experience at Mercedes-Benz of Lancaster! Our team is always here to help and provide excellent service. Thank you for sharing your feedback!
Google Review
- January 14, 2025
Jeremy was very pleasant. My car and I was very sad when we arrived. After speaking with Jeremy he assured me everything can be taken care of. He delivered expectational services. I am elated and satisfied. My car is happy !! Thank you Jeremy for being a great advisor.
Response from the owner Replied: Sabrina, we're delighted to hear that Jeremy provided exceptional service and turned your experience around at Mercedes-Benz of Lancaster. Thank you for sharing such positive feedback!
Cars.com Review
- January 14, 2025
Mercedes Benz of Lancaster is a honest dealership. I live 70 miles from them and I did everything from the phone. Working with Tim Smith was a pleasure and he was honest about my trade in value to the price of my new SL55 amg. Everything was smooth as ever. Best Mercedes Dealer I have had the...
Google Review
- January 14, 2025
Working with Tim Smith was a pleasure! I live 70 miles from the dealership, so every thing was done over the phone including my trade value that they never saw only pictures of my car, they gave me the best deal and I reached out to several Benz dealerships before them. The most honest dealership...
Response from the owner Replied: We're delighted to hear that Tim and the team at Mercedes-Benz of Lancaster made your experience seamless, even from 70 miles away! It's fantastic to know you found us honest and got a great deal on your new SL55 AMG. Enjoy every mile in style!
Google Review
- January 12, 2025
A+++++ Josh was our salesman. He was honest and a true gentleman, cant say enough how helpful he was to our family throughout the entire process, highly recommend and will be a return customer.
Response from the owner Replied: Hi Lenny! We're delighted to hear that Josh provided such excellent service at Mercedes-Benz of Lancaster. Thank you for your recommendation and we look forward to welcoming you back in the future!
Google Review
- January 12, 2025
Nick Lopez was extremely attentive to what I wanted in a vehicle. He was very professional in presenting my options - lease v. buying. Explained in detail all of my options! I would 100% recommend Nick Lopez to help you through your purchase at Mercedes Benz!!
Response from the owner Replied: Hi Jody! We're delighted to hear that Nick provided such attentive and professional service at Mercedes-Benz of Lancaster. Thank you for recommending him, and we hope you're enjoying your vehicle!
Google Review
- January 12, 2025
Everything was handled professionally and in first class fashion. I was kept informed by Jeremy and the service provided was too-notch. Thank you to the team at M-B Lancaster!
Response from the owner Replied: Hi Frank! We're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided you with top-notch service. Thank you for your kind words!
Google Review
- January 12, 2025
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Lancaster customer. Thank you, Michael!
Google Review
- January 11, 2025
We bought our first Mercedes GLC from this dealership in first week of January 2025. Our end to end experience starting from ordering the car to delivery of the car was fabulous. Special mention for Joshua Mentzer who helped us in each step of the process and was very a great great joy to work with...
Response from the owner Replied: Mahesh, we're delighted to hear that Joshua and the team at Mercedes-Benz of Lancaster made your first GLC purchase a fabulous experience. Thank you for choosing us and sharing such positive feedback! Enjoy every moment with your new car!
Google Review
- January 10, 2025
Response from the owner Replied: Peter, this review made our day. Thank you for choosing Mercedes-Benz of Lancaster!
Google Review
- January 09, 2025
Josh is the best salesman for a car guy. Awesome dude. Thank you Kyle, John, and Ashley!
Response from the owner Replied: Mike, we appreciate your shoutout to Josh, Kyle, John, and Ashley at Mercedes-Benz of Lancaster. Safe travels!
Cars.com Review
- January 08, 2025
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my...
Dealer Replied: Mike, we're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided excellent service and got your car back in top shape. It's great news that it was covered under warranty too! Thanks for sharing your experience with us! Safe travels!
Cars.com Review
- January 08, 2025
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my...
Dealer Replied: Mike, we're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided excellent service and got your car back in top shape. It's great news that it was covered under warranty too! Thanks for sharing your experience with us! Safe travels!
Cars.com Review
- January 08, 2025
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
Dealer Replied: Thank you for the wonderful review, James! It's great to hear that Jeremy provided you with such excellent assistance and we hope you won't hesitate to reach out if our Mercedes-Benz of Lancaster team can be of service again in the future!
Cars.com Review
- January 08, 2025
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
Dealer Replied: Thank you for the wonderful review, James! It's great to hear that Jeremy provided you with such excellent assistance and we hope you won't hesitate to reach out if our Mercedes-Benz of Lancaster team can be of service again in the future!
Google Review
- January 08, 2025
Response from the owner Replied: Hi Robert. We appreciate you taking the time to leave Mercedes-Benz of Lancaster a review — thank you!
Google Review
- January 08, 2025
Easy and pleasant transaction with Andrew on CPO E 450. Worth the drive up from Maryland!
Response from the owner Replied: Hi Miles! Thank you so much for sharing your experience! We're thrilled to hear that Andrew made the process easy and pleasant for you at Mercedes-Benz of Lancaster. It means a lot that you made the drive up from Maryland for your Mercedes-Benz CPO E 450, and we're glad it was worth the trip!
Google Review
- January 08, 2025
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Lancaster Team!
Google Review
- January 04, 2025
Josh did an outstanding job. Professional, courteous, no nonsense. Enjoyed doing business with him and the team.
Response from the owner Replied: Hi Scott! We're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster provided you with such a professional experience. Thank you for sharing your positive feedback!
Google Review
- January 04, 2025
Mercedes-Benz of Lancaster is truly wonderful! I was 2 1/2 hrs from home by myself and my engine light came on about 15 miles from the dealership. I decided to stop at the dealership to see what potentially would be an issue. While they were completely booked in service, they still made sure I was...
Response from the owner Replied: Hi Sonja! We're delighted to hear that Ben and our team at Mercedes-Benz of Lancaster were able to assist you and ensure your peace of mind during your visit. Thank you for recommending us and sharing such a detailed review! Safe travels on all your journeys!
Google Review
- January 04, 2025
This dealership always takes excellent car of your vehicle. I trust them with any repairs that are needed. I have been a loyal customer for over 15 years.
Response from the owner Replied: Hi Susan! We're delighted to hear that you consistently receive exceptional service from the team at Mercedes-Benz of Lancaster. Thank you for your trust and continued support!
Google Review
- January 03, 2025
I have purchased nine vehicles from Mercedes-Benz of Lancaster over the past 27 years. The sales and service teams are amazing! I would not purchase anywhere else!
Response from the owner Replied: Hi Amy! Thank you for your loyalty and kind words about the team at Mercedes-Benz of Lancaster! We're delighted to have earned your trust over the years. Enjoy every mile in your vehicle!
Google Review
- January 03, 2025
Prompt courteous service
Response from the owner Replied: Hi Steve! Thank you for leaving us this five-star review and the kind words about our service team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- January 03, 2025
Response from the owner Replied: Iris, thank you for stopping by to leave Mercedes-Benz of Lancaster a wonderful review!
Google Review
- January 03, 2025
Website easy to use they communicate well was able to pay bill online. Excellent service.
Response from the owner Replied: We're so glad to hear it! Thank you for rating us five stars! – Mercedes-Benz of Lancaster
Google Review
- January 03, 2025
Janyce is the best. She is always a pleasure to deal with.
Response from the owner Replied: Thank you for the kind review, Pamela - Janyce will be thrilled to hear it! We appreciate your business and look forward to your next visit here at Mercedes-Benz of Lancaster!
Google Review
- January 02, 2025
Jalen and MB of Lancaster were great! Jalen was friendly, very efficient and helpful in every step of the process. MB of Lancaster was very accommodating and excels in customer service. I love my new car and have Jalen and MB of Lancaster to thank for this purchase.
Response from the owner Replied: It's fantastic to hear that Jalen and the team at Mercedes-Benz of Lancaster provided such excellent service! We're so glad you love your new car, and we appreciate your kind words about our customer service. Enjoy every moment on the road!
Google Review
- January 02, 2025
I worked with Andy, great experience. Highly recommend this dealership everyone was friendly and accommodated to our time frame
Response from the owner Replied: Hi Tontesh, we're delighted to hear that Andy and the team at Mercedes-Benz of Lancaster provided you with a great experience. We appreciate your recommendation and see you again! Enjoy your new ride!
Google Review
- January 01, 2025
No complaints The best treatment possible and not to forget the Military Apriciation 🫶🙏😍💪
Response from the owner Replied: Michael, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Lancaster Team
Google Review
- January 01, 2025
The service the kindness the level of professionalism is outstanding.
Response from the owner Replied: Hi Sharron, we're happy you found our service, kindness, and professionalism outstanding at Mercedes-Benz of Lancaster!
Google Review
- December 31, 2024
I shopped around for a 2 seated Porsche with manual transmission as a Christmas surprise to my Fiancé while she was out of State. I was fearful to purchase a car I had never seen nor driven from 12 hours away in Illinois , however Josh became my go-to guy! He did a video walk around, sent plenty...
Response from the owner Replied: Johnny, we're delighted to hear that Josh went above and beyond to make your Porsche purchase a seamless experience at Mercedes-Benz of Lancaster. It's fantastic knowing everything met your expectations, and we look forward to assisting you again in the future! Safe travels!
Google Review
- December 31, 2024
Response from the owner Replied: Diana, there’s nothing better than a great review. Thank you! - The Mercedes-Benz of Lancaster Team
Google Review
- December 31, 2024
Jeremy did a great job working my car into a busy schedule after discovering my appointment had been dropped in the daily schedule. A loaner was provided as previously requested and my appointment went seamlessly. The state inspection was performed in a timely fashion. GREAT Recovery, Jeremy!
Response from the owner Replied: JP, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided you with such attentive service. It's great knowing everything was handled smoothly for your appointments, including the loaner car and detailing. We appreciate your feedback!
Google Review
- December 31, 2024
Brandon was very courteous and professional…old fashioned customer service from a young man!
Response from the owner Replied: Ken, we appreciate your shoutout to Brandon at Mercedes-Benz of Lancaster. Safe travels!
Google Review
- December 31, 2024
Response from the owner Replied: Sean, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Lancaster!
Google Review
- December 29, 2024
Response from the owner Replied: Hi Maria, we're delighted to hear that you had a positive experience with us at Mercedes-Benz of Lancaster! We look forward to serving you again in the future! Have a great ride!
Google Review
- December 24, 2024
Beautiful dealership with helpful and attentive staff. Great experience buying my car with Ben.
Response from the owner Replied: Audrey, thank you for sharing your great car-buying experience with Ben and our team at Mercedes-Benz of Lancaster! We'll see you next time! Have a great ride!
Google Review
- December 23, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Lancaster, and for your business. We are grateful to have you as a customer!
Google Review
- December 23, 2024
The customer service over the last 8 years has been unmatched. Always a pleasure!
Response from the owner Replied: Cynthia, thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels! - The Mercedes-Benz of Lancaster Team
Google Review
- December 23, 2024
MB of Lancaster as a whole & Troy specifically. Have been more than helpful & accommodating throughout the process. I wouldn’t recommend anyone else!
Response from the owner Replied: Gideon, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided such helpful service. Thank you for your recommendation!
Google Review
- December 22, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Lancaster, we appreciate your positive feedback!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Lancaster with your business, Nicol!
Google Review
- December 21, 2024
First time getting a car and was hands down a perfect experience. Best service and able to answer any question i had anytime. Will definitely be back and a forever customer
Response from the owner Replied: Hi Marqus, we're delighted to hear that your first car-buying experience with Mercedes-Benz of Lancaster was perfect! Our team is always here to assist and answer any questions you may have. We look forward to serving you again! Safe travels!
Google Review
- December 21, 2024
Response from the owner Replied: We’d like to express our gratitude for your kind review of Mercedes-Benz of Lancaster. Thanks, Carmen!
Google Review
- December 20, 2024
The service is so good here that we drive 2 1/2 hours to have our car serviced even though there is a Mercedes-Benz dealership 1 mile from our house. We happened upon this location by chance when we experienced a tire issue while on vacation in the area. We drove in without an appointment and the...
Response from the owner Replied: Hi Michelle, we're delighted to hear that our team at Mercedes-Benz of Lancaster has earned your trust and loyalty! It's wonderful knowing Troy and the service staff provided you with such exceptional care. Thank you for making the long drive to see us; we truly appreciate it! Safe travels!
Google Review
- December 20, 2024
My service advisor was professional and easy to deal with.
Response from the owner Replied: Jane, thank you for the positive feedback about your recent visit to Mercedes-Benz of Lancaster!
Cars.com Review
- December 20, 2024
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
Dealer Replied: Hi Ivan, we're delighted to hear that Brandon provided you with excellent service at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Cars.com Review
- December 20, 2024
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
Dealer Replied: Hi Ivan, we're delighted to hear that Brandon provided you with excellent service at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Cars.com Review
- December 20, 2024
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
Dealer Replied: We're delighted to hear that our express service at Mercedes-Benz of Lancaster met your needs so efficiently. Thank you for choosing us, and welcome to the area! Safe travels!
Cars.com Review
- December 20, 2024
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
Dealer Replied: We're delighted to hear that our express service at Mercedes-Benz of Lancaster met your needs so efficiently. Thank you for choosing us, and welcome to the area! Safe travels!
Google Review
- December 19, 2024
We bought an SL43 sight unseen for Christmas from our home out of state because we couldn’t find the right color down here in Florida. From my first phone contact with Nick in sales, who sent me plenty of pictures of the car, to the arrangements for shipping it to Florida which was also personally...
Response from the owner Replied: David, we're delighted to hear that Nick and the team at Mercedes-Benz of Lancaster provided such a seamless experience for your SL43 purchase. It's wonderful knowing everything was handled with professionalism and precision. Enjoy your new car in Florida!
Google Review
- December 19, 2024
Grateful for the expert service of the service department and the use of the loaner car.
Response from the owner Replied: Diane, thankful for the positive feedback and glad the loaner car and expert service met expectations! - The Mercedes-Benz of Lancaster Team
Google Review
- December 19, 2024
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Lancaster a review! Have a great day, Stephanie!
Google Review
- December 19, 2024
I'm surprised to see so many positive reviews here as i've had the opposite experience, most recently today. I brought my car in for service this morning because of a defect that Mercedes knows about, has ignored, and didn't even bother to do a recall on. Per my mechanic, I could easily have been in...
Response from the owner Replied: Thank you for sharing your feedback. We’re sorry to hear about your frustrations. We are glad our technicians completed the warranty repair for your 2011 GLK subframe. We appreciate your patience and understand the importance of reliable transportation during service. While loaner availability can be limited at times, our goal is always to support our clients. Thank you again for your feedback—it helps us continue to improve.
Google Review
- December 19, 2024
Oil change was done okay. I asked to be helped with issues with the m-bucks system. I was there for about 2 hours, no one was available to help me with this. A large store like that, there was only one person to help with technical issues is a bit ridiculous.
Response from the owner Replied: Thank you for sharing your feedback about your recent visit. While we’re pleased to hear the oil change went smoothly, we sincerely apologize for the inconvenience caused by our Product Specialist not being available. We understand how frustrating it can be to wait for assistance. If you still need help, please don’t hesitate to contact the dealership to arrange an appointment with our trained Product Specialist, who will be happy to assist you. Thank you, and we look forward to serving you and your vehicle in the future.
Google Review
- December 18, 2024
Communication and service was excellent
Response from the owner Replied: We’re lucky to have you as a customer, Rose. Thank you for supporting Mercedes-Benz of Lancaster!
Google Review
- December 18, 2024
Troy really did a excellent job making sure my s580 and I were taken care of, highly recommend this establishment when you need some work done to your car. These guys are definitely professionals 5 star experience!!!!!!
Response from the owner Replied: Ryan, we're delighted to hear that Troy provided you with a five-star experience at Mercedes-Benz of Lancaster! Thank you for recommending us and trusting our team with your S580. Safe travels ahead!
Google Review
- December 18, 2024
Jeremy is a great service advisor. Always keeps me updated and is quick to offer alternatives and options.
Response from the owner Replied: Jeffrey, we're delighted to hear that Jeremy has been providing you with excellent service at Mercedes-Benz of Lancaster. Thank you for sharing your positive experience!
Cars.com Review
- December 17, 2024
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
Dealer Replied: Robert, we're glad to hear that our express service team at Mercedes-Benz of Lancaster could quickly diagnose and resolve the issue for you. Thanks for choosing us!
Cars.com Review
- December 17, 2024
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
Dealer Replied: Robert, we're glad to hear that our express service team at Mercedes-Benz of Lancaster could quickly diagnose and resolve the issue for you. Thanks for choosing us!
Google Review
- December 16, 2024
I found a vehicle online and worked with Josh Mentzer to get an “out the door” price before driving to the dealership. The day I went in we went on a quick test drive, all the paperwork was set up and ready to go. Easy peasy. Highly recommend calling up Josh for your next vehicle.
Response from the owner Replied: Michael, we're delighted to hear that Josh made your experience at Mercedes-Benz of Lancaster smooth and efficient. Thank you for recommending him! Enjoy your new vehicle!
Google Review
- December 15, 2024
Jeremy at Mercedes always provides excellent service and Mercedes is always good with estimations, on time service/inspections, and hospitality.
Response from the owner Replied: Hi Bair, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster consistently provide excellent service. Thank you for highlighting our commitment to accurate estimations, timely service, and hospitality! Safe travels!
Google Review
- December 15, 2024
Response from the owner Replied: We look forward to serving you next time at Mercedes-Benz of Lancaster, Margaret. Thanks!
Cars.com Review
- December 14, 2024
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with a friendly and helpful experience. We look forward to welcoming you back in the future! Safe travels!
Cars.com Review
- December 14, 2024
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with a friendly and helpful experience. We look forward to welcoming you back in the future! Safe travels!
Cars.com Review
- December 13, 2024
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
Dealer Replied: We're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster provided an excellent experience. We appreciate your kind words about our showroom and staff, and we look forward to serving you again in the future! Safe travels!
Cars.com Review
- December 13, 2024
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
Dealer Replied: We're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster provided an excellent experience. We appreciate your kind words about our showroom and staff, and we look forward to serving you again in the future! Safe travels!
Google Review
- December 13, 2024
Read ALL of this review before making a decision on this business!I took my 2021 GLE 450 in for service, I think it was the A8 service. Was told by one of the service managers, Troy Levi, it would be around $350-400. I then got a bill for $4048!My engine wire harness had begun to frey and had wires...
Response from the owner Replied: Hi Brian! Thank you for sharing your experience with us! We're glad to hear that Troy and the Mercedes-Benz of Lancaster team went above and beyond to resolve the problem. We appreciate your understanding and look forward to welcoming you back in the future!
Google Review
- December 13, 2024
I dealt with Steve and the experience was great and the service was great..
Response from the owner Replied: Thank you for sharing your great experience with Steve at Mercedes-Benz of Lancaster! We'll see you next time! Have a great ride!
Google Review
- December 12, 2024
Best Mercedes services I've ever tried.Jeremy is my advisor for years now, he is very nice and thoughtful
Response from the owner Replied: Huy, we're delighted to hear that Jeremy has been providing you with excellent service at Mercedes-Benz of Lancaster. Thank you for your continued trust in us! Safe travels!
Google Review
- December 12, 2024
Sales associate Janice Chalfant provided the best customer service I've ever had when purchasing a vehicle, and I would recommend Mercedes Benz of Lancaster because of her knowledge and service.
Response from the owner Replied: Robert, we're delighted to hear that Jeremy provided you with a great customer service experience at Mercedes-Benz of Lancaster. Thanks for sharing your feedback!
Google Review
- December 12, 2024
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Lancaster made our day. Thank you, Lynn!
Google Review
- December 12, 2024
Great service…work completed in a timely manner. Thanks MB
Response from the owner Replied: Diana, we really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 12, 2024
Joshua was fantastic! Thanks for all the help with this purchase!
Response from the owner Replied: Thank you for your business and shoutout to Joshua at Mercedes-Benz of Lancaster, Adam! Safe travels!
Google Review
- December 11, 2024
Response from the owner Replied: Jessica, thank you for taking the time to review Mercedes-Benz of Lancaster. We're happy to have you as a customer.
Google Review
- December 11, 2024
Tim was awesome, Mercedes Benz honestly took care of me and I’m excited to keep a good relationship with Mercedes Benz of Lancaster of course. Need help with anything come see Tim Smith. He got you !
Response from the owner Replied: Freddy, we're delighted to hear that Tim provided you with such excellent service at Mercedes-Benz of Lancaster. We appreciate your kind words and look forward to continuing our relationship with you!
Google Review
- December 10, 2024
Response from the owner Replied: Hi Barry, we're glad to hear Jeremy consistently provides great service with check-in, updates, and quick checkout at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
Google Review
- December 10, 2024
I bought a used S Class and decided to have Mercedes Benz of Lancaster look at it and see what services it may need. I met Jeremy Shenk and he immediately made me feel like an old friend. He suggested service items I would need to do to get the car back on a schedule. Everyone, (Porters,...
Response from the owner Replied: Hi Eric, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster made you feel right at home. It's great knowing they provided helpful service recommendations for your S Class! Have a great ride!
Google Review
- December 10, 2024
Each time I am at the dealership I'm treated very well. Each visit is easygoing. The reps always keep me informed as to timeline and process.
Response from the owner Replied: Calvin, thank you for your loyalty and kind words about Mercedes-Benz of Lancaster! We're delighted to hear that our team consistently provides the quality service and professionalism you've come to expect. Your trust means a lot to us, and we're here whenever you need assistance with your E-Class or any future vehicles. Safe travels!
Google Review
- December 10, 2024
Have always had great service from Mercedes Benz of Lancaster, and my service advisor, Jeremy is top notch. I like that I am able to get a loaner vehicle when my car is in for service, and that it is always washed before returning it to me. If there was anything I could change, it would just be that...
Response from the owner Replied: Christine, we're delighted to hear that Jeremy and our service team at Mercedes-Benz of Lancaster have consistently provided you with top-notch service. We appreciate your feedback regarding the cost and will certainly take it into consideration. Thank you for choosing us!
Google Review
- December 10, 2024
The order process for a new key for my SLK250 went smoothly. The key should be ready in two days.
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 09, 2024
Response from the owner Replied: Thank you for the positive feedback, Brenda! We look forward to your next visit with us here at Mercedes-Benz of Lancaster!
Google Review
- December 08, 2024
I had a really good experience here. Ben is really great to work with and coordinated well with me throughout the process, which made the out of state purchase easier.
Response from the owner Replied: Hi Naveen, we're delighted to hear that Ben made your out-of-state purchase a smooth experience at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 07, 2024
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Lancaster, Coralis!
Google Review
- December 07, 2024
Excellent customer service. They picked up my car at my home and left me with a brand new car similar to mine to borrow at no charge. They were unable to return my car the same day but they did call to apologize and returned my car the next business day. This was over a weekend but it was not an...
Response from the owner Replied: Kenneth, we're delighted to hear about your positive experiences with Mercedes-Benz of Lancaster! It's great that our team could provide you with a seamless service and keep you on the road. Thank you for sharing your feedback and trusting us with your vehicle needs!
Google Review
- December 06, 2024
Josh help us with our new car GLE 450He is very friendly. We are happy with our new car
Response from the owner Replied: Hi Vanny, we're glad Josh could help with your new GLE 450 and that you're happy with your purchase at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 06, 2024
Amazing service, my car went in for a repair and they took care of it right away
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Lancaster this awesome review, thank you!
Google Review
- December 06, 2024
Brandon and the team at their Lancaster facility are extremely professional.. they communicate their service plan effectively and are very responsive… they have earned my repeat business. D
Response from the owner Replied: Duane, thank you for sharing your experience with Brandon and the team at Mercedes-Benz of Lancaster! We're delighted to know that their professionalism and communication have earned your repeat business. Looking forward to serving you again in the future!
Google Review
- December 05, 2024
Great service.
Response from the owner Replied: Craig, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Lancaster Team
Google Review
- December 05, 2024
Very professional and helpful. Mercedes is more expensive to maintain but it’s worth it in the end. You know exactly where you stand and the cost before you commit to the repair etc. They are great to work with.
Response from the owner Replied: Richard, we're delighted to hear that you found our team at Mercedes-Benz of Lancaster professional and helpful. We strive to provide transparency and quality service every step of the way. Thank you for your kind words!
Google Review
- December 05, 2024
Troy treated me fairly. Thanks so much!
Response from the owner Replied: Thank you for your shoutout to Troy at Mercedes-Benz of Lancaster, Phillip! Safe travels!
Cars.com Review
- December 05, 2024
Jeremy was efficient and had my car taken in the shop on time. Inspection was completed with a short wait.
Dealer Replied: Charles, we're delighted to hear that Jeremy provided efficient service during your visit at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Cars.com Review
- December 05, 2024
Jeremy was efficient and had my car taken in the shop on time. Inspection was completed with a short wait.
Dealer Replied: Charles, we're delighted to hear that Jeremy provided efficient service during your visit at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Google Review
- December 05, 2024
Response from the owner Replied: Hi Bill! Thank you for leaving us this five-star review at Mercedes-Benz of Lancaster. We appreciate it!
Google Review
- December 05, 2024
Just took delivery of 2002 bmw z3. Been working with Josh on this for a while and if it were not for Josh it wouldn’t have happened. I bought the car unseen but it was even better than I expected. Josh is professional and personable and honest and a credit to your organization. Everything he said...
Response from the owner Replied: Mark, we're delighted to hear that Josh provided you with such exceptional service and we can't wait to share these kind comments with him. Enjoy the new ride and please don't hesitate to reach out if our Mercedes-Benz of Lancaster team can assist you again in the future!
Google Review
- December 05, 2024
Service team was great as always!
Response from the owner Replied: Shannon, we are so grateful for your business at Mercedes-Benz of Lancaster, thank you very much!
Cars.com Review
- December 04, 2024
Great customer service.. forgot about the appt to drop off my car, they sent a driver to drop off the loaner and pick mine up!
Dealer Replied: Ryan, we're delighted to hear that our team at Mercedes-Benz of Lancaster could accommodate you so well. Thank you for sharing your experience with us! Safe travels!
Cars.com Review
- December 04, 2024
Great customer service.. forgot about the appt to drop off my car, they sent a driver to drop off the loaner and pick mine up!
Dealer Replied: Ryan, we're delighted to hear that our team at Mercedes-Benz of Lancaster could accommodate you so well. Thank you for sharing your experience with us! Safe travels!
Cars.com Review
- December 04, 2024
My experience was a great one. My service advisor was great and answered and help with with any questions and future maintenance
Dealer Replied: Eric, we're delighted to hear that your experience at Mercedes-Benz of Lancaster was a positive one! Our team is always here to assist with any questions or future maintenance needs. Thank you for sharing your feedback!
Cars.com Review
- December 04, 2024
My experience was a great one. My service advisor was great and answered and help with with any questions and future maintenance
Dealer Replied: Eric, we're delighted to hear that your experience at Mercedes-Benz of Lancaster was a positive one! Our team is always here to assist with any questions or future maintenance needs. Thank you for sharing your feedback!
Google Review
- December 04, 2024
The Service is impeccable. The employees there are amazing. Ethan is my service advisor and he always goes over and beyond and so does all the employees that work beside him. I appreciate everything they do. They always solve the problem. They always make me feel like my vehicle is their priority...
Response from the owner Replied: Reviews like this one make our day, Chris! Thanks from the Mercedes-Benz of Lancaster team.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Lancaster, we appreciate your business!
Google Review
- December 01, 2024
I was recently referred to Lancaster Mercedes through a friend who spoke very highly of the dealership. Having purchased numerous high end vehicles over the years I was blown away by the staff and professional courtesy I received. I worked directly with Josh Mentzer who was tremendous. Josh was...
Response from the owner Replied: Hi Chris, we're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster exceeded your expectations! It's wonderful knowing you found exactly what you were looking for. Enjoy every moment with your new vehicle!
Google Review
- December 01, 2024
Tim of the sales team did an excellent job and helped me along the way. Very transparent! Five stars!⭐️
Response from the owner Replied: Hi Craig, we're delighted to hear that Tim provided you with excellent and transparent service at Mercedes-Benz of Lancaster. We hope to see you next time! Enjoy your new ride!
Google Review
- December 01, 2024
Thank you Mercedes Benz of Lactaster!!Benjamin, you are the best!Thank you guys, I felt very happy with all of you!
Response from the owner Replied: Hi Manuel, we're delighted to hear that Benjamin and the team at Mercedes-Benz of Lancaster made your experience a happy one! We hope to see you next time! Enjoy your new ride!
Google Review
- November 30, 2024
I had the best experience with Lancaster Mercedes Benz dealership. Josh and Kyle did an amazing job to make sure I got to walk out with the glc-300 that I wanted. it was quick & easy. They were very friendly, helpful and understanding. Even though I didn’t have the best credit they still made the...
Response from the owner Replied: Brittany, we're delighted to hear that Josh and Kyle made your experience at Mercedes-Benz of Lancaster so positive! It's great to know they went above and beyond for you. Enjoy your new GLC-300!
Google Review
- November 30, 2024
Everybody was so helpful and welcoming!
Response from the owner Replied: Hi Shannon, we're happy to hear that our team made you feel welcomed and supported with us at Mercedes-Benz of Lancaster!
Google Review
- November 30, 2024
Prompt service. Was called after service check - suggested needful requirements for safe driving and positive vehicle experience. Absolutely satisfied - ***** star informed service with a smile
Response from the owner Replied: Ramesh, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Lancaster. Thank you for the kind words and five-star rating! Safe driving ahead!
Google Review
- November 29, 2024
Joshua was amazing! Got me a great deal on a glc, and the finance person was amazing. Didn’t pressure me into any extras.
Response from the owner Replied: Jaskaran, we're delighted to hear that Joshua and our finance team at Mercedes-Benz of Lancaster provided you with a great experience. Enjoy your new Mercedes-Benz GLC!
Google Review
- November 29, 2024
I'm from out of state so I had to make the deal on the phone. I can't believe how smooth and honest the entire process went. I've purchased several cars in my lifetime. This was different in every way. Josh was truly professional, respectful, and attentive. I've made it clear that when making a deal...
Response from the owner Replied: Yazan, we're delighted to hear that Josh and our team at Mercedes-Benz of Lancaster made your out-of-state purchase seamless. We appreciate your feedback and hope you enjoy every mile in your new car!
Google Review
- November 29, 2024
Ashley Sullivan, she's awesome... talk to her before you go any place else.
Response from the owner Replied: We are delighted to hear from you, Phil. Thank you for the great review of Mercedes-Benz of Lancaster! - Ashley and Team
Google Review
- November 29, 2024
Response from the owner Replied: Hi Martin. Thank you for the fantastic review of Mercedes-Benz of Lancaster!
Google Review
- November 29, 2024
Mercedes of Lancaster performed an excellent service and repairs on my 27th year old S420. Jeremy updated me on needs and progress often.
Response from the owner Replied: Hi Tom! It's fantastic to hear that Jeremy and the team at Mercedes-Benz of Lancaster took great care of your S420. We appreciate you sharing your experience with us!
Google Review
- November 29, 2024
Troy was extremely helpful and very professional. My car was perfectly clean when i picked it up. I also appreciate the loaner car!Thank you!
Response from the owner Replied: Susan, we're delighted to hear that Troy provided such excellent service at Mercedes-Benz of Lancaster. It's great to know you appreciated the clean car and loaner as well! Thanks for sharing your experience with us!
Google Review
- November 29, 2024
Response from the owner Replied: Lisa, thank you for reviewing Mercedes-Benz of Lancaster!
Google Review
- November 29, 2024
Response from the owner Replied: We are grateful for your positive feedback about Mercedes-Benz of Lancaster. Thanks so much, Marshall!
Google Review
- November 29, 2024
Mercedes-Benz of Lancaster has the best service! My point of contact, Troy, was so great! Took time to answer questions, didn't rush me, and the best part was that he actually responded to texts, quickly! One of the greatest services they offer is the free loaner vehicles. The loaners are brand...
Response from the owner Replied: Gerald, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided such excellent service! It's great to know you appreciated the quick responses and enjoy our loaner vehicles. Thanks for sharing your experience with us!
Google Review
- November 29, 2024
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you from all of us at Mercedes-Benz of Lancaster!
Google Review
- November 23, 2024
Thanks Jeremy—for taking me right in. Awesome service—as always!
Response from the owner Replied: Hi Wendy S! The entire Mercedes-Benz of Lancaster and Jeremy team is so glad we earned your business. Thanks so much!
Google Review
- November 23, 2024
I was so pleased with the service team, starting with Daijha, when I recently had my car there for 2 days. They were kind, capable, efficient, and fair. And they went above and beyond. I will definitely go back!
Response from the owner Replied: Thank you for sharing your positive experience with the service team at Mercedes-Benz of Lancaster! We're delighted to hear that Daijha and the rest of our staff provided exceptional care. We look forward to welcoming you back in the future! Safe travels!
Google Review
- November 23, 2024
Speedy service using the express service
Response from the owner Replied: Hi John, we're glad you had a fast and efficient experience with our express service at Mercedes-Benz of Lancaster!
Google Review
- November 22, 2024
Extremely professional.
Response from the owner Replied: Hi Martin, we're glad to hear you had an extremely professional experience at Mercedes-Benz of Lancaster!
Google Review
- November 22, 2024
We recently purchased an Acura MDX and were very pleased with the overall customer service. Ben, staff, and service department members were professional, knowledgeable, and made the process seamless. From entering the door to driving away, we would do this all over again.
Response from the owner Replied: Hi Kathleen, we're delighted to hear that Ben and the team at Mercedes-Benz of Lancaster made your Acura MDX purchase a seamless experience. Thank you for sharing your positive feedback! Enjoy every mile in your new vehicle!
Google Review
- November 22, 2024
Thank you Josh Mentzer. I love my GLC 300. It was great that you designed the car that I wanted and brought it in at my price point. I appreciate all the time you allocated to me. Your tech support team is top rate and unbelievably patient. You gave an old man the Mercedes of his dreams. Larry...
Response from the owner Replied: Lawrence, we're delighted to hear that Josh and our team at Mercedes-Benz of Lancaster helped you get the GLC 300 of your dreams. Thank you for sharing such a wonderful review! Enjoy every moment with your new car!
Google Review
- November 21, 2024
I want to take a moment to sincerely thank Angela, Marcus, and the entire Service Team at Mercedes-Benz of Lancaster for delivering an outstanding customer experience. From the very beginning, they went out of their way to address my concerns and ensure I felt comfortable and confident in the...
Response from the owner Replied: Adrian, thank you for sharing your wonderful experience with Angela, Marcus, and the team at Mercedes-Benz of Lancaster! We're delighted to hear that their exceptional service made such a positive impression on you. We look forward to serving you again in the future!
Google Review
- November 21, 2024
Excellent support and service for all ur needs
Response from the owner Replied: Hi Sateesh! Thank you for being such a great customer of Mercedes-Benz of Lancaster!
Google Review
- November 21, 2024
Response from the owner Replied: Here at Mercedes-Benz of Lancaster, we always value and appreciate our customers’ feedback. Thank you, Gregg!
Google Review
- November 21, 2024
Great customer service everyone smiling and greeting me when I came in. I had the pleasure of buying a car from Tim he was awesome. He also stayed in touch to make sure I was enjoying the car. Kyle also helped me and made sure everything I needed was there. They made my time there a great time and I...
Response from the owner Replied: Sir Morgan, we're delighted to hear that Tim and Kyle made your experience at Mercedes-Benz of Lancaster so enjoyable. Thank you for sharing such positive feedback about our team! Enjoy every moment with your new car!
Google Review
- November 20, 2024
Great service. Jeremy did an awesome job.
Response from the owner Replied: Hi Michael! We appreciate your shoutout to our team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- November 20, 2024
Tim at Mercedes Benz of Lancaster was great and really worked hard to get the deal done. He was not pushy but kept us informed at all time.This is a top notch facility and had our car looking fantastic at pickup. We quickly moved thru the finance process and we're on on way home in less than an...
Response from the owner Replied: Michael, we're delighted to hear that Tim and the team at Mercedes-Benz of Lancaster provided you with a seamless experience. Thank you for recommending us, and enjoy your new vehicle!
Google Review
- November 20, 2024
I purchaed a 2022 GLC43 AMG from Jalen at this dealership. He was responsive, informed and curteous from the initial contact. He sent me additional pictures of the car and answered all of my questions about price/warranty/condition/etc. This was prior to even arriving at the dealership. The test...
Response from the owner Replied: Hi Devin! We're delighted to hear that Jalen and the team at Mercedes-Benz of Lancaster provided such a seamless experience for your GLC43 AMG purchase. Thank you for recommending us! Enjoy every moment with your car!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you, Cameron. We look forward to seeing you again at Mercedes-Benz of Lancaster!
Google Review
- November 18, 2024
Response from the owner Replied: Earl, thank you for taking the time to review Mercedes-Benz of Lancaster! It really means a lot to hear that you’re happy.
Google Review
- November 16, 2024
Great Service and Communication
Response from the owner Replied: Hi Jonathan, thank you for sharing your Great service experience with us at Mercedes-Benz of Lancaster!
Google Review
- November 16, 2024
Good, fast and friendly service and people.
Response from the owner Replied: Hi Tatyana, we're glad to hear you had good, fast, and friendly service with our team at Mercedes-Benz of Lancaster!
Google Review
- November 16, 2024
Josh Mentzer was the best car salesman I’ve ever worked with. Both he and Ronnie Alexander made my experience the very best! It was worth driving from the Lehigh Valley to Lancaster for this purchase! Thanks again guys!
Response from the owner Replied: Hi Ellie, we're delighted to hear that Josh and Ronnie made your experience at Mercedes-Benz of Lancaster exceptional! Thank you for making the trip from Lehigh Valley. We appreciate your support. Enjoy your new vehicle!
Google Review
- November 16, 2024
Great used vehicle buying experience!
Response from the owner Replied: Hi Scott, we're glad to hear you had a great experience buying a used vehicle with us at Mercedes-Benz of Lancaster!
Google Review
- November 15, 2024
Excellent customer service. This is how a car dealership should be. They went above your expectations!!!!
Response from the owner Replied: Larry, we're delighted to hear that our team at Mercedes-Benz of Lancaster exceeded your expectations! Thank you for the wonderful feedback. Safe travels in your new ride!
Google Review
- November 14, 2024
I probably bought the most inexpensive car they had on the lot. It’s a Hyundai Santa Fe with just over 90k miles. They treated me like a bought a brand new Mercedes Benz. My salesman, Jake and the used car manager were all professional and personable. Thank you for a great car buying experience.
Response from the owner Replied: James, we're delighted to hear that Jake and our team at Mercedes-Benz of Lancaster made your car buying experience exceptional. Thank you for choosing us, and enjoy your Hyundai Santa Fe!
Google Review
- November 14, 2024
Response from the owner Replied: Gregory, thank you for leaving Mercedes-Benz of Lancaster your positive feedback!
Cars.com Review
- November 13, 2024
Great customer services all around. Andy the sales man did a great job, I drove 2hrs to buy the car. Andy hold the car for me till I got there, even thou another customer wanted to buy the car and he kept his word till I got there and bought the car. Brandon also did a good job. I will definitely...
Dealer Replied: We're delighted to hear that Andy and Brandon provided such excellent service at Mercedes-Benz of Lancaster. It's wonderful to know your experience was worth the drive, and we look forward to welcoming you back in the future! Safe travels with your new car!
Cars.com Review
- November 13, 2024
Great customer services all around. Andy the sales man did a great job, I drove 2hrs to buy the car. Andy hold the car for me till I got there, even thou another customer wanted to buy the car and he kept his word till I got there and bought the car. Brandon also did a good job. I will definitely...
Dealer Replied: We're delighted to hear that Andy and Brandon provided such excellent service at Mercedes-Benz of Lancaster. It's wonderful to know your experience was worth the drive, and we look forward to welcoming you back in the future! Safe travels with your new car!
Google Review
- November 13, 2024
Excellent and professional service.
Response from the owner Replied: Hi! We appreciate your shoutout to our team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- November 13, 2024
Response from the owner Replied: Frank, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Lancaster.
Google Review
- November 13, 2024
Response from the owner Replied: Hi Debi! Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and communication. We look forward to serving you again in the future at Mercedes-Benz of Lancaster!
Google Review
- November 12, 2024
I worked with Josh Mentzer to lease my new CLA this week. The experience was so easy! I told Josh what I was looking for and the features I wanted. He found me some great options that fit my wishlist and I picked up my new car two days later. Financing was the easiest process I've been through...
Response from the owner Replied: Amy, we're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster made your leasing experience smooth and enjoyable. It's fantastic that you felt valued throughout the process, and we hope you're loving every moment with your new CLA! Safe travels!
Google Review
- November 12, 2024
I DID NOT have the typical perfunctory servicing of my new S580. Rather the car received an in-depth inspection and servicing of every mechanical and electrical component of the automobile. I was asked multiple questions concerning any issues that I noted . The communication and concern to be...
Response from the owner Replied: Dr. Lee, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided such thorough service for your S580! We appreciate your feedback and are here whenever you need us. Safe travels ahead!
Google Review
- November 10, 2024
Response from the owner Replied: There is nothing better than a great review. Thanks for giving Mercedes-Benz of Lancaster your business, Rod!
Google Review
- November 08, 2024
Always a great experience. Jeremy is a true professional
Response from the owner Replied: Hi Scott, we're delighted to hear you enjoyed the video update from our tech at Mercedes-Benz of Lancaster! We strive to provide a professional and transparent experience for all our customers. Thanks for sharing your feedback!
Google Review
- November 08, 2024
My GLE was in for service for an issue that was not happening consistently. Angela handled the process professionally and once able to duplicate the problem, she made sure the necessary part was replaced in a timely manner. I was updated on the timeframe, and my vehicle was returned to me as soon as...
Response from the owner Replied: Jamie, we're delighted to hear that Angela provided such professional service and kept you informed throughout the process at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
Google Review
- November 08, 2024
The experience was great, Jeremy communicated throughout the journey. I brought in a 23 year old Mercedes that the team put back into service. However, when I got home I noticed one of the turn signals was loose, not sure how that occurred but we have to go back to see Jeremy.
Response from the owner Replied: Thank you so much for sharing your experience with us! We're thrilled to hear that Jeremy kept you well-informed throughout, and it’s wonderful to know our team could bring your 23-year-old Mercedes back into service. We’re sorry to hear about the loose turn signal, but we're pleased we could get that corrected for you! If there’s anything else you need, please don’t hesitate to come back in—Jeremy and our team are here to help. We look forward to keeping everything in perfect shape for you!
Cars.com Review
- November 07, 2024
I’m new to the area so this was my first time to this dealership. Everyone was very friendly/pleasant.
Dealer Replied: Wade, welcome to the area and thank you for choosing Mercedes-Benz of Lancaster! We're delighted to hear that our team made a positive impression on your first visit.
Cars.com Review
- November 07, 2024
I’m new to the area so this was my first time to this dealership. Everyone was very friendly/pleasant.
Dealer Replied: Wade, welcome to the area and thank you for choosing Mercedes-Benz of Lancaster! We're delighted to hear that our team made a positive impression on your first visit.
Google Review
- November 07, 2024
Excellent customer experience
Response from the owner Replied: Hi Evette, thank you for sharing your excellent customer service experience with us at Mercedes-Benz of Lancaster!
Google Review
- November 07, 2024
I'm traveling through Lancaster and had some problems with my Sprinter van. I was taken care of really well by Ryan and whoever else helped me. He got me a loaner, the van was fixed faster than estimated, and once I got the van back, all the problems were 100% taken care of. Phew. I've been to...
Response from the owner Replied: Jordan, we're delighted to hear that Ryan and the team at Mercedes-Benz of Lancaster provided you with such a positive experience. It's great knowing your Sprinter van was fixed promptly and efficiently. Safe travels on the rest of your journey!
Google Review
- November 07, 2024
I purchased a used Mercedes from here a week ago on Halloween. I traveled from out of state to purchase the vehicle without seeing it in person, but it was in awesome condition and everything works as it should! I worked with Jalen and he made the purchasing process extremely easy and quick for me....
Response from the owner Replied: Patrick, we're delighted to hear that Jalen and Ashley made your experience at Mercedes-Benz of Lancaster smooth and enjoyable. Thank you for making the trip from out of state; we appreciate your recommendation! Enjoy every mile in your new ride!
Google Review
- November 06, 2024
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes-Benz of Lancaster Team
Google Review
- November 05, 2024
Troy service advisor top Notch I had a great experience with him nice and quick and easy. Highly recommend.
Response from the owner Replied: Oleg, we're delighted to hear that Troy provided you with a top-notch experience at Mercedes-Benz of Lancaster. Thank you for the recommendation!
Google Review
- November 05, 2024
Mercedes of Lancaster consistently EXCEEDS my expectations. I’ve had wonderful experiences with several Mercedes vehicles over the years, but the #1 reason I stay with this brand is because their service team is so reliable and helpful. Thank you Lancaster team!! Special shout out to Jeremy and...
Response from the owner Replied: Pawel, thank you for the fantastic feedback! We're delighted to hear that Jeremy, Ryan, and our team at Mercedes-Benz of Lancaster have consistently exceeded your expectations. We appreciate your loyalty and look forward to serving you in the future!
Google Review
- November 05, 2024
I love the feeling I get when I walk into Mercedes in Lancaster. It’s always clean and the people are so helpful. Even when I have a problem they listen to me and really try to get the best option to solve my problem. I will forever and an always be a Mercedes fan.
Response from the owner Replied: Ievory, we're delighted to hear that you feel so welcomed and supported at Mercedes-Benz of Lancaster. Our team is committed to providing a top-notch experience every time! Thank you for your loyalty and kind words.
Google Review
- November 04, 2024
Keeps you updated. Went above and beyond!
Response from the owner Replied: Here at Mercedes-Benz of Lancaster, we are always thankful for positive feedback from our customers. Thank you, Chris!
Google Review
- November 03, 2024
Response from the owner Replied: Thank you so much, Wanda! We appreciate your business here at Mercedes-Benz of Lancaster.
Google Review
- November 03, 2024
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Lancaster Team!
Google Review
- October 31, 2024
Service is excellent - diagnostic price is in my opinion is very expensive.Ryan is a super nice guy - very detailed in his explanation of the repairs on my vehicle.
Response from the owner Replied: Hi Carol! Thank you for sharing your feedback! We're glad to hear that Ryan provided excellent service at Mercedes-Benz of Lancaster. We appreciate your input on pricing and will consider it. Safe travels!
Yelp Review
- October 31, 2024
Tim Smith helped us in our recent purchase of a Mercedes Benz AMG. Tim was very easy to deal with, and went out of his way to help us get all the equipment we wanted and worked to get us a good price. The entire staff was very courteous and helpful, and the facility was clean and welcoming.
Elizabeth M. Replied: William, we're delighted to hear that Tim and the team at Mercedes-Benz of Lancaster provided you with such a positive experience. Enjoy your new AMG!
Google Review
- October 31, 2024
Response from the owner Replied: Hi Manuel! Thank you for this amazing review and we are grateful to have you as our customer at Mercedes-Benz of Lancaster!
Google Review
- October 30, 2024
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Lancaster!
Google Review
- October 28, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Lancaster team delivered an excellent experience. Thank you, Janice!
Google Review
- October 27, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Lancaster, Andrea!
Google Review
- October 27, 2024
Top of the line experience from a top of the line dealership.
Response from the owner Replied: Hi Matthew, we’re delighted to hear you had a top-notch experience with us at Mercedes-Benz of Lancaster!
Google Review
- October 27, 2024
Response from the owner Replied: Thank you, Ion, for stopping by to leave Mercedes-Benz of Lancaster a wonderful review!
Google Review
- October 26, 2024
Response from the owner Replied: Eimy, thanks so much for the 4-star review of Mercedes-Benz of Lancaster!
Cars.com Review
- October 23, 2024
Chris is exceptionally professional and Courteous while helping to resolve issues and he gets back to his customers very quickly both by phone and email. I would highly recommend Lancaster Mercedes and working directly with Chris.
Google Review
- October 22, 2024
The service department is 100% focused on the customer. Always a great experience.
Response from the owner Replied: Reviews like this one make our day, Doug! Thanks from the Mercedes-Benz of Lancaster team.
Google Review
- October 21, 2024
Response from the owner Replied: Hi Larry, thank you for your continued support and kind words about Mercedes-Benz of Lancaster! We're delighted to know we consistently meet your expectations! Safe travels!
Google Review
- October 21, 2024
Thanks for the quick service.
Response from the owner Replied: Hi Barbara, thank you for sharing your quick service experience with us at Mercedes-Benz of Lancaster!
Google Review
- October 21, 2024
Many years of excellent, unparalleled service.
Response from the owner Replied: Sandra, thank you for visiting Mercedes-Benz of Lancaster!
Google Review
- October 21, 2024
I had my 2 cars repaired last week in MB of Lancaster and i even spent extra money in total of $5270.61 and added extra parts that, they had more life on them, just to make sure cars look better. And today just asked for a favor to attach the front plate holder that originally came with the car. But...
Google Review
- October 19, 2024
Response from the owner Replied: We are grateful to have earned your business, Sarah. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Lancaster Team
Google Review
- October 19, 2024
Good customer service!
Response from the owner Replied: Thank you for the positive feedback! Ryan & the team hope to see you again in the future here at Mercedes-Benz of Lancaster!
Google Review
- October 18, 2024
Very positive experience
Response from the owner Replied: Hi Jeffery, thank you for sharing your positive service experience with us at Mercedes-Benz of Lancaster!
Google Review
- October 18, 2024
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Lancaster! It was so kind of you to share your experience, Shane.
Google Review
- October 18, 2024
Great experience! Friendly salesman, relaxed atmosphere and quality cars! Beautiful showroom as week !
Response from the owner Replied: Lori, we're delighted to hear you enjoyed your visit at Mercedes-Benz of Lancaster! Thank you for the kind words about our team and showroom. We hope to see you again soon!
Google Review
- October 18, 2024
Professional and competent
Response from the owner Replied: Gerald, your kind review warms our hearts! Thank you from the Mercedes-Benz of Lancaster Team.
Google Review
- October 18, 2024
Response from the owner Replied: All of us at Mercedes-Benz of Lancaster appreciate your great review, thank you!
Google Review
- October 16, 2024
Class A service perform. Quick and proficient Service. Jeremy was very communicative from start to finish . The whole Lancaster provided top tier service . Thank you.
Response from the owner Replied: We're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided you with top-tier service. Thank you for sharing your experience, and we look forward to serving you again!
Google Review
- October 16, 2024
Excellent service!! Always a pleasureTo deal with!
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Lancaster. Thanks so much, Janyce!
Google Review
- October 16, 2024
Very good service
Response from the owner Replied: Camilo, we're pleased to see your positive review! The Mercedes-Benz of Lancaster team looks forward to your next visit with us. Take care!
Google Review
- October 11, 2024
Service team comped the sensor for my van when they discovered it wasn't the problem. I really appreciate that.
Response from the owner Replied: Hi Tyler, we're glad to hear our service team at Mercedes-Benz of Lancaster could assist you and provide a satisfactory solution. We look forward to serving you again! Have a great ride!
Google Review
- October 11, 2024
Response from the owner Replied: Cynthia, thanks for the awesome review of Mercedes-Benz of Lancaster!
Cars.com Review
- October 10, 2024
We're from out of town on vacation in our motorhome, a Sprinter 3500. The engine light came on and we called Mercedes Benz of Lancaster first thing in the morning. Ryan Sweitzer was able to see us the same morning and corrected the issue. We're still 3000 miles from home. His professional and...
Dealer Replied: Frank, we're delighted to hear that Ryan was able to assist you promptly at Mercedes-Benz of Lancaster. It's great knowing his service provided peace of mind for your journey home. Safe travels on the rest of your trip!
Cars.com Review
- October 10, 2024
We're from out of town on vacation in our motorhome, a Sprinter 3500. The engine light came on and we called Mercedes Benz of Lancaster first thing in the morning. Ryan Sweitzer was able to see us the same morning and corrected the issue. We're still 3000 miles from home. His professional and...
Dealer Replied: Frank, we're delighted to hear that Ryan was able to assist you promptly at Mercedes-Benz of Lancaster. It's great knowing his service provided peace of mind for your journey home. Safe travels on the rest of your trip!
Google Review
- October 10, 2024
Response from the owner Replied: Mendy, thank you for sharing your support of Mercedes-Benz of Lancaster!
Google Review
- October 09, 2024
Excellent Service communication was great will go again
Response from the owner Replied: Hi John, thank you for recognizing Troy's exceptional service at Mercedes-Benz of Lancaster! We're delighted to hear that your experience was so positive. We look forward to welcoming you back in the future! Safe travels!
Google Review
- October 09, 2024
Would give them 10 stars if I could. Tim Smith was an awesome sales guy and he helped me get a 2021 c43 amg quick and easy! Was very helpful throughout the whole thing and I was still able to pick it up when he was out of town! I Drove all the way from Rochester ny and can’t wait to come back to...
Response from the owner Replied: Zachary, we're delighted to hear that Tim made your experience at Mercedes-Benz of Lancaster exceptional! Thank you for making the trip from Rochester and for taking the time to share such a glowing review. Enjoy your beautiful C43 AMG!
Google Review
- October 08, 2024
Response from the owner Replied: Robin, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Lancaster!
Google Review
- October 07, 2024
As always, I was very well taken care of.
Response from the owner Replied: Robert, thank you for your kind words! We're delighted to hear that our team at Mercedes-Benz of Lancaster consistently provides top-notch service. We look forward to serving you again in the future!
Google Review
- October 07, 2024
First class service with Mercedes of Lancaster. Very polite, professional and on time. My car was returned to me clean. Always appreciate the level of responsiveness from this dealer.
Response from the owner Replied: Don, we're delighted to hear that you received first-class service from our team at Mercedes-Benz of Lancaster. Thank you for your kind words and support! We look forward to serving you again in the future. Safe travels!
Google Review
- October 07, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Lancaster! We appreciate your business.
Google Review
- October 05, 2024
Andy was very good to deal with and helped us get the Mercedes we wanted with an easy buying experience!
Response from the owner Replied: Hi Thomas, we're delighted to hear that Andy made your experience at Mercedes-Benz of Lancaster smooth and enjoyable. Enjoy your new ride!
Google Review
- October 05, 2024
Awesome job and friendly people
Response from the owner Replied: Hi Jose, we're glad you had a positive experience with our team at Mercedes-Benz of Lancaster!
Google Review
- October 05, 2024
I recently had the pleasure of meeting with Andy Fox at the Mercedes-Benz dealership in Lancaster, and I couldn’t be more satisfied with the experience. Andy was knowledgeable and was genuinely interested in assisting me and provided detailed information about the car’s features, and offered...
Response from the owner Replied: Hi Sherpa, thank you for sharing your positive experience with Andy at Mercedes-Benz of Lancaster! We're delighted to hear that his expertise and straightforward approach made the car-buying process seamless for you. Enjoy your new Mercedes-Benz ES350W4, and we appreciate the recommendation!
Google Review
- October 04, 2024
Response from the owner Replied: Don, thanks so much for the excellent rating! Our Mercedes-Benz of Lancaster team looks forward to seeing you next time!
Google Review
- October 04, 2024
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Lancaster Team!
Google Review
- October 04, 2024
Recently purchased a C300 at Mercedes Benz of Lancaster from Joshua. It was a great experience. Very professional in our dealings both on the phone and in person. Will clearly use him for future purchases.
Response from the owner Replied: Jody, we're delighted to hear that Joshua and our team provided you with a great experience at Mercedes-Benz of Lancaster. Thank you for choosing us and we look forward to assisting with your future purchases! We hope to serve you again in the future. Have a great ride in your Mercedes-Benz C300!
Google Review
- October 04, 2024
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Lancaster! See you next time, Bill.
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Lancaster, and for your business. We are grateful to have you as a customer!
Google Review
- October 04, 2024
Great experiences this people are amazing very impressive!!!
Response from the owner Replied: Hi Yesenia, we're happy to hear that you had great experiences with our team at Mercedes-Benz of Lancaster!
Google Review
- October 04, 2024
I was there with my mom last Saturday and I have to say that Tim Smith was such a great help! He was very professional and provided us with very detailed information. I would recommend him without a doubt. Thank you so much Tim for all of your help on buying my first car. You were awesome!
Response from the owner Replied: Ismeida, we're delighted to hear that Tim provided such excellent service during your visit to Mercedes-Benz of Lancaster. Enjoy your first car and thank you for the recommendation!
Google Review
- October 04, 2024
Response from the owner Replied: We love seeing 5-star reviews. Thanks, Dave!
Google Review
- October 04, 2024
My service at Mercedes-Benz of Lancaster was extremely easy and professional. I greatly appreciated the loaner too! Jeremy was very kind and helpful. They suggested several additional services that I declined and they gave me no pressure or guilt trip, which I liked!
Response from the owner Replied: Jill, we're delighted to hear that Jeremy and the team at Mercedes-Benz of Lancaster provided a pressure-free experience for you. Thank you for sharing your positive feedback!
Google Review
- October 04, 2024
I highly recommend MB of Lancaster. I had a tremendous experience with Josh. He was easy to work with, gave me a fair deal, and answered all of my questions. I certainly will be back in large part because of my experience working with Josh.
Response from the owner Replied: Hi Adam, we're delighted to hear that Josh provided you with a great experience at Mercedes-Benz of Lancaster. Thanks for the recommendation and we look forward to seeing you again! Enjoy your new ride!
Google Review
- October 04, 2024
Had a really good experience buying a van from Richard at MB of Lancaster.Easy to deal with, knowledgeable and really good on answering any questions.Pleasure of doing business!
Response from the owner Replied: Hi Ilir, we're delighted to hear that Richard made your van-buying experience at Mercedes-Benz of Lancaster so smooth and enjoyable. We hope to see you next time! Enjoy your new ride!
Google Review
- October 04, 2024
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Lancaster Team, Rob!
Google Review
- October 04, 2024
Josh made the leasing process seamless! Thank you for the great experience at your dealership.
Response from the owner Replied: Hi Lauren, we're happy to hear that Josh made the leasing process seamless at Mercedes-Benz of Lancaster. We appreciate your feedback and hope you enjoy your new vehicle!
Google Review
- October 04, 2024
Just had my car serviced and inspected at Lancaster Mercedes Benz. Very thorough and professional service. Give video and detailed feedback regarding findings and needed vs future needs. Highly recommend!
Response from the owner Replied: Hi Kim, thank you for recommending Mercedes-Benz of Lancaster! We're glad to hear our team provided thorough and professional service. We appreciate your recommendation and see you again! Safe driving ahead!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Lancaster a wonderful review!
Google Review
- October 04, 2024
We just purchased our first MB. Tim was a great sales consultant to work with. He was very knowledgeable and always very responsive in our communication. We love our new car and couldn't be happier with the level of service we received in the process.
Response from the owner Replied: Thank you for sharing your experience with us! We're delighted to hear that Tim provided knowledgeable and responsive service during your purchase at Mercedes-Benz of Lancaster. Enjoy every moment in your new car!
Google Review
- October 04, 2024
Very thorough, timely and professional. Will only have car services at Mercedes Benz of Lancaster.
Response from the owner Replied: Colene, thanks for trusting us with your vehicle needs! We look forward to serving you again in the future. Safe travels! - The Mercedes-Benz of Lancaster Team
Yelp Review
- October 01, 2024
Had the greatest experience at Mercedes-Benz of Lancaster. My service advisor. Troy went beyond the call of duty and kept me informed every step of the way to my repair.. They gave me the most beautiful loner brand new C 300 absolutely gorgeous. The repair actually came in less expensive than I...
Elizabeth M. Replied: We're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided such exceptional service! It's great to know your repair was handled efficiently, and you enjoyed the loaner vehicle. Thanks for choosing us; we look forward to assisting with any future needs!
Google Review
- September 27, 2024
Excellent servicekeeping me updated on progressdrop off pick up serviceDetailedExtremely happy with Chadd and lancaster MB
Response from the owner Replied: Hi Louis, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided excellent service. We look forward to serving you again! Have a great ride!
Google Review
- September 27, 2024
Response from the owner Replied: Hi John! We're delighted to hear that Jeremey and the team at Mercedes-Benz of Lancaster have consistently provided you with excellent service. Thanks for sharing your positive experience!
Google Review
- September 27, 2024
My experience with MB of Lancaster is always professional, timely and extremely responsive!
Response from the owner Replied: Rasheda, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Lancaster Team
Google Review
- September 27, 2024
Response from the owner Replied: Eric, thank you for trusting Mercedes-Benz of Lancaster with your business!
Google Review
- September 27, 2024
I went yesterday to buy a car, and Tim Smith helped me through the process. It was a really unique experience, he was awesome and really professional, we need more people like him!!! Thank you for all your help Tim you are awesome, I really recommend this man 100%
Response from the owner Replied: Hi Yailen! We're delighted to hear that Tim provided such a unique and professional experience at Mercedes-Benz of Lancaster. Thank you for the high recommendation! Enjoy your car!
Google Review
- September 27, 2024
Response from the owner Replied: All of us at Mercedes-Benz of Lancaster are happy to see this wonderful feedback! Thank you, Mel!
Google Review
- September 27, 2024
Response from the owner Replied: Thanks for the 4 star review, Ganga. We hope to see you again at Mercedes-Benz of Lancaster!
Cars.com Review
- September 25, 2024
Our Mercedes Sprinter was due for service while we were in the middle of our trip. Made an appointment with Ryan. We arrived and 4 hours later we were back on the road. Oil change, tire rotation, alignment, two recalls, and wipers. We are extremely pleased with the service at Mercedes-Benz of...
Dealer Replied: Hi Timothy! We're delighted to hear that Ryan and the team at Mercedes-Benz of Lancaster provided such efficient and thorough service for your Sprinter. Safe travels on the rest of your trip!
Cars.com Review
- September 25, 2024
Our Mercedes Sprinter was due for service while we were in the middle of our trip. Made an appointment with Ryan. We arrived and 4 hours later we were back on the road. Oil change, tire rotation, alignment, two recalls, and wipers. We are extremely pleased with the service at Mercedes-Benz of...
Dealer Replied: Hi Timothy! We're delighted to hear that Ryan and the team at Mercedes-Benz of Lancaster provided such efficient and thorough service for your Sprinter. Safe travels on the rest of your trip!
Google Review
- September 21, 2024
Response from the owner Replied: Hi Lynda, we're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster exceeded your expectations. We look forward to serving you again! Safe travels!
Google Review
- September 21, 2024
Response from the owner Replied: Reviews like this one make our day, Emmanuel! Thanks from the Mercedes-Benz of Lancaster team.
Google Review
- September 21, 2024
I comprehend why this dealership has garnered numerous 1-star reviews. My experience leasing a CLA from salesman Tim has been subpar since pickup, with the vehicle not being cleaned inside or out. Upon inspection, I noticed numerous stone dings on the hood, which I promptly reported to Tim. Upon...
Google Review
- September 20, 2024
Everything was good so far the only thing it was the price was a bit expensive however they did not give me the loaner I have ask for I was a bit disappointed on that I figured if I paid that price I would be driving a better loaner I would’ve been very satisfied no doubt.
Response from the owner Replied: Hi! Thank you for your feedback. We're glad to hear that overall things went well at Mercedes-Benz of Lancaster, but we apologize for any disappointment regarding the loaner vehicle. Your comments are important and will help us improve our services in the future.
Google Review
- September 20, 2024
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Lancaster, Rosalia!
Google Review
- September 20, 2024
I had a great experience, Troy Levi was very helpful, I would recommend this dealership 💯
Response from the owner Replied: Mario - Your feedback is much appreciated! Thank you for supporting Mercedes-Benz of Lancaster.
Google Review
- September 20, 2024
Great service appointment! Clear and upfront with costs on my service B and any recommend items that needed attention. I also appreciate that they have loaner cars available when needed. Friendly staff as well! Thanks
Response from the owner Replied: Matt, we're delighted to hear you had a great service experience at Mercedes-Benz of Lancaster! Thanks for highlighting our transparency and friendly staff. We appreciate your feedback!
Google Review
- September 19, 2024
While a "dealership" always has a reputation for being expensive, I have always found their prices competitive and the service team very accommodating. The Express Service offers great options to get basic things done without losing your car for the day.
Response from the owner Replied: Glenn, we're glad to hear you find our prices competitive and appreciate the convenience of our Express Service at Mercedes-Benz of Lancaster. Thanks for sharing your positive experience!
Google Review
- September 19, 2024
Great coordination for this service call. Stayed in touch routinely
Response from the owner Replied: Gus, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Lancaster!
Google Review
- September 19, 2024
Great workmanship and true professionalism. Thanks for a great experience.
Response from the owner Replied: It was our privilege to serve you, Samuel! Thanks so much, from all of us here at Mercedes-Benz of Lancaster!
Google Review
- September 17, 2024
Overall experience was great! Ben did an awesome job and hospitality was great.
Response from the owner Replied: Wilfredo, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Lancaster Team
Google Review
- September 17, 2024
You can have complete confidence your vehicle will be cared for with the best of service technicians, that now walk you through their findings and evaluation, complete with video support. The service is what you would hope for in your luxury vehicles.
Response from the owner Replied: Douglas, we're delighted to hear that our service team at Mercedes-Benz of Lancaster met your expectations with their thorough care and video support. Thanks for sharing your positive experience!
Google Review
- September 15, 2024
My recent experience of buying a new 2024 Mercedes Benz GLC from Joshua Mentzer at Mercedes Benz of Lancaster was phenomenal!! Driving one-hour and fifteen minutes out to Lancaster from the Philadelphia suburbs for a test drive late on a Saturday afternoon with Joshua did not disappoint, so much so...
Response from the owner Replied: Careyann, we're delighted to hear that Joshua and the team at Mercedes-Benz of Lancaster provided such a phenomenal experience. Enjoy your new 2024 GLC!
Google Review
- September 15, 2024
I couldn’t tell you the dissatisfactory I had over the phone. Just speechless. Then waited for an email on specifics they couldn’t answer that I never received. Go to the neighboring location close by and save yourself. Happy with my service and purchase.
Response from the owner Replied: LULUNNA, I'm sorry to hear about your experience. We strive for clear and timely communication, so it's disappointing to know we fell short. If you have any further concerns or need assistance, please reach out directly. Thank you, Romano - General Manager - 717-569-2100 ext 1370
Google Review
- September 14, 2024
Exceptional experience purchasing new GLS 450 with Andrew Fox (Sales), Rob Whal (Business manager), and Ashley Sullivan facilitating the delivery process. Highly recommend Mercedes-Benz of Lancaster; worth the commute from Philadelpia.Follow-up: First service - again exceptional experience…home...
Response from the owner Replied: Robert, thank you for your continued trust and high praise for our team at Mercedes-Benz of Lancaster. We're delighted to hear that each service visit has been exceptional and convenient. We appreciate the recommendation!
Google Review
- September 14, 2024
I spoke with Ryan about service regarding a C400 Mercedes. Very helpful and thorough.
Response from the owner Replied: Hi Nicholas! Thank you for leaving us this five-star review and the kind words about Ryan from our service team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- September 12, 2024
Awesome dealership and service department. Troy is top tier.
Response from the owner Replied: Chad, thank you for sharing your great experience with Troy and our team at Mercedes-Benz of Lancaster! We'll see you next time. Safe travels!
Google Review
- September 11, 2024
Thank you Kim, Ronnie, Tim, and Kyle for making the purchase of my new GLE an exceptional experience!
Response from the owner Replied: Hi Jesse! We're delighted to hear that Kim, Ronnie, Tim, and Kyle made your experience at Mercedes-Benz of Lancaster exceptional. Enjoy your new 2024 Mercedes-Benz GLE!
Google Review
- September 10, 2024
Ethan is the best! Efficient, responsive, takes the time to listen. Thorough. Friendly. Highly recommend
Response from the owner Replied: Hi Shannon, thank you for recommending Ethan and our team at Mercedes-Benz of Lancaster! We're glad to hear he provided such excellent service! Safe travels!
Google Review
- September 10, 2024
Response from the owner Replied: Thanks so much, Alex. We look forward to your next visit to Mercedes-Benz of Lancaster!
Cars.com Review
- September 10, 2024
What else can be said about what in my opinion is the best MB dealership East of the Mississippi, if not the entire nation. This is not hyperbole as I have taken one of our MBs to this dealership for over 15 years without a glitch in all of those years, not to mention able to compare their service...
Dealer Replied: Thank you for the glowing review! Jeremy & the team are truly grateful for all of your support over the past 15 years and look forward to continuing this level of service for many years to come. Take care and we'll see you at your next visit! - Mercedes-Benz of Lancaster
Cars.com Review
- September 10, 2024
What else can be said about what in my opinion is the best MB dealership East of the Mississippi, if not the entire nation. This is not hyperbole as I have taken one of our MBs to this dealership for over 15 years without a glitch in all of those years, not to mention able to compare their service...
Dealer Replied: Thank you for the glowing review! Jeremy & the team are truly grateful for all of your support over the past 15 years and look forward to continuing this level of service for many years to come. Take care and we'll see you at your next visit! - Mercedes-Benz of Lancaster
Google Review
- September 09, 2024
Exceptional customer service. Josh and his team’s professionalism, product knowledge, and genuine enthusiasm made the process of purchasing my new Mercedes Benz smooth and enjoyable. Highly recommended for anyone looking to buy a vehicle with confidence.
Response from the owner Replied: Hi Amanda, we're delighted to hear that Josh and the team at Mercedes-Benz of Lancaster made your car-buying experience smooth and enjoyable. We appreciate your recommendation and see you again! Enjoy your new ride!
Cars.com Review
- September 08, 2024
Jeremy is professional and urgent. Always over communicates and is extremely thorough. Been going here for 3 years and won’t go anywhere else.
Dealer Replied: Alex, we're delighted to hear that Jeremy's professionalism and thoroughness have made your experiences at Mercedes-Benz of Lancaster exceptional. Thanks for being a loyal customer!
Cars.com Review
- September 08, 2024
Jeremy is professional and urgent. Always over communicates and is extremely thorough. Been going here for 3 years and won’t go anywhere else.
Dealer Replied: Alex, we're delighted to hear that Jeremy's professionalism and thoroughness have made your experiences at Mercedes-Benz of Lancaster exceptional. Thanks for being a loyal customer!
Google Review
- September 08, 2024
Response from the owner Replied: Thank you for the positive review of Mercedes-Benz of Lancaster, Katlin!
Google Review
- September 08, 2024
Just had the 1st year service done to our C300. Enjoyed working with Troy. He was very helpful.
Response from the owner Replied: Jeff, thank you for visiting Troy & the team here at Mercedes-Benz of Lancaster! We appreciate you trusting us with your C300 and look forward to serving you again in the future!
Google Review
- September 06, 2024
Response from the owner Replied: Abhirup, thank you for taking my call earlier. I'm relieved to hear that this rating doesn't reflect your experience with our dealership, and that there are no concerns or complaints but an error in submission. Please feel free to contact us for any reason. We are here to help!
Google Review
- September 06, 2024
Response from the owner Replied: Thank you, Barbara, for stopping by to leave Mercedes-Benz of Lancaster a wonderful review!
Google Review
- September 06, 2024
Response from the owner Replied: Chandrakant, we appreciate the stellar review here at Mercedes-Benz of Lancaster!
Google Review
- September 05, 2024
Ted at Mercedes Benz of Lancaster is incredible! I can depend on him to find a part for me even when I can’t find it anywhere else. I can always count on Ted. He is the best!
Response from the owner Replied: Thank you for the fantastic feedback! We're delighted to hear that Ted at Mercedes-Benz of Lancaster could assist you so effectively. We appreciate your support and look forward to helping with any future needs!
Google Review
- September 05, 2024
Great service experience for my first Mercedes-Benz sevice a Mercedes-Benz of Lancaster.
Response from the owner Replied: Hi Frank! Thank you for leaving us this five-star review and the kind words about our service team at Mercedes-Benz of Lancaster! We'll see you next time!
Google Review
- September 05, 2024
excellent service, Ethan is a great guy to work with and everyone there helped us so much! thank you!
Response from the owner Replied: Thank you for the kind words! We're delighted to hear that Ethan and our team at Mercedes-Benz of Lancaster provided excellent service. We appreciate your support!
Google Review
- September 05, 2024
Jeremy is outstanding!
Response from the owner Replied: Hi Devyani! Thank you so much for the kind words! We're thrilled to hear that Jeremy has been outstanding and that you've had a great experience working with him at Mercedes-Benz of Lancaster. We look forward to serving you again!
Cars.com Review
- September 04, 2024
Jeremy in service is exceptional, he is very thorough and easy to work with, very accommodating. Made servicing my car hassle free and a good experience - Thank You!
Dealer Replied: Carol, we're delighted to hear that Jeremy made your service experience hassle-free at Mercedes-Benz of Lancaster. Thanks for sharing!
Cars.com Review
- September 04, 2024
Jeremy in service is exceptional, he is very thorough and easy to work with, very accommodating. Made servicing my car hassle free and a good experience - Thank You!
Dealer Replied: Carol, we're delighted to hear that Jeremy made your service experience hassle-free at Mercedes-Benz of Lancaster. Thanks for sharing!
Google Review
- September 04, 2024
Response from the owner Replied: We are honored to receive your support, Randy. Thank you! - Mercedes-Benz of Lancaster Team
Google Review
- August 29, 2024
Response from the owner Replied: Patrick, thank you for supporting Mercedes-Benz of Lancaster!
Google Review
- August 28, 2024
We had a breakdown on a Saturday about 35 miles from Lancaster and needed these guys’ help badly. Even though they were booked up solidly, they fit us in and took super care of our car. These people are awesome and I can’t recommend them more highly.
Response from the owner Replied: Bruce, we're so glad our team at Mercedes-Benz of Lancaster could assist you in a pinch and provide excellent care for your car. Thanks for the recommendation!
Google Review
- August 27, 2024
It is always a good experience at Mercedes Benz of Lancaster. The people are always very nice and helpful. It is very easy to schedule maintenance for your car and they are always right on time. No waiting
Response from the owner Replied: Barbara, we're delighted to hear that you consistently have a great experience with us at Mercedes-Benz of Lancaster. Thanks for sharing your positive feedback!
Google Review
- August 27, 2024
Thank you to Joshua Mentzer for helping me and my son to get the car my son chose he was ver awesome during the process keep up the good work !!! Thanks
Response from the owner Replied: Jose, we're delighted to hear Joshua made the car-buying process enjoyable for you and your son at Mercedes-Benz of Lancaster. Thanks for sharing your experience!
Google Review
- August 27, 2024
Purchased vehicle at Lancaster Subaru, crank case valve went bad. Subaru sent car to Lancaster Mercedes. They took excellent care of everything
Response from the owner Replied: Tom, we're glad to hear that our team at Mercedes-Benz of Lancaster could take excellent care of your vehicle. Thanks for sharing your experience!
Google Review
- August 27, 2024
We were serviced well in spite of a busy time of day.
Response from the owner Replied: We’re elated to get your positive review of Mercedes-Benz of Lancaster. Thank you for the kudos, Sarah!
Google Review
- August 26, 2024
I had a great experience buying my dream car at Mercedes Benz of Lancaster. I drove all the way down from Boston because they had the car I wanted and were very accomodating. Andy Fox in sales and the Business Manager Kyle made the long distance buying process very easy.There were several nuances...
Response from the owner Replied: Raymond, we're delighted to hear that Andy and Kyle made your long-distance purchase seamless at Mercedes-Benz of Lancaster. Thank you for trusting us with your business! Enjoy driving your dream car back in Massachusetts!
Google Review
- August 26, 2024
Had a great experience in shopping for and purchasing a 2023 CLA. Josh Mentzer was great salesperson. Well informed, courteous and helpful with negotiating trade in with my existing 2015 C 350 Coupe, which was difficult for me to give up. Josh was patient and I never felt pressured. Highly...
Response from the owner Replied: Mary, we're delighted to hear that Josh made your experience at Mercedes-Benz of Lancaster so positive and pressure-free. Enjoy your new 2023 CLA!
Google Review
- August 23, 2024
Used the car wash and guys always do a great job!
Response from the owner Replied: Karen, thanks for giving us the opportunity to serve you! - The Mercedes-Benz of Lancaster Team
Google Review
- August 23, 2024
Service and service support personnel were excellent. Most difficult part of the process was getting to this page to write the review!
Response from the owner Replied: Cynthia, we're delighted to hear you had an excellent experience with our service team at Mercedes-Benz of Lancaster. Thanks for taking the time to share your feedback!