Google Review
- February 25, 2021
Good customer serviceNice people
Google Review
- February 20, 2021
I recently purchased my MB E450 at this dealership and I was very impressed the way they accommodate me, showed me the cars of my likings until I found the one. The Best or Nothing goes beyond Mercedes Benz car, it goes to all the I recently purchased my MB E450 at this dealership and I was very...
Google Review
- February 05, 2021
My daughter had her auxiliary warning light come on in her GLC300, being 1,000 miles away it had me a little anxious. I called Mercedes in Tuscaloosa and spoke with Ladron in service. He was kind and answered all of my questions. He was My daughter had her auxiliary warning light come on in her...
Google Review
- February 02, 2021
First class operation all the way as to be expected from a high-line dealership and they didn't disappoint. Refreshments and snacks were offered by multiple Mercedes representatives so their hospitality was second to none. They all made my First class operation all the way as to be expected from a...
Google Review
- January 27, 2021
While traveling in our 2017-18 Leisure Travel Van through Alabama one of our wheel sensors failed. We called this dealership and spoke to Owen in the service department. Their service is outstanding. Understanding that we were traveling, While traveling in our 2017-18 Leisure Travel Van through...
Response from the owner Replied: Thank you for the opportunity to assist you. We were happy to help you get back to your travels. Thank you too for taking the time to leave us a review. We appreciate you.
Cars.com Review
- December 16, 2020
Ive had three Mercedes serviced here . All at different times. Each time Ive been very happy with my service They were very professional and friendly at the same time!
Google Review
- December 09, 2020
Google Review
- November 16, 2020
Bad sales department. They let people come and wait to the end of the day without any help.
Response from the owner Replied: Mohammad,We apologize that this was your experience. Know that this is not the way we do business. We hope you will give us another chance to serve you. We are here until 5:30 and open in the morning at 8:30.
Google Review
- November 02, 2020
The sales and service departments of this dealership excel. I have purchased several cars here and they do all my service work. I have never been disappointed.
Google Review
- November 01, 2020
My salesman was dismissive, unprofessional, & lacked customer service!!
Google Review
- October 31, 2020
Not up to Mercedes Benz standard. My salesman was dismissive, unprofessional, & lacked customer service!! Go up the road to MB of BHam & get treated like royalty.
Google Review
- October 29, 2020
Google Review
- October 28, 2020
Google Review
- October 10, 2020
Tremendous people... lost the communication gateway on sunday night on the highway. After replacing the gateway, doing a rear alignment, replacing and balancing rear tires, I had her back by 2:30 the following afternoon. When the time Tremendous people... lost the communication gateway on sunday...
Google Review
- October 10, 2020
Have sent my University of Alabama student son there twice for service both times got excessive charges for labor. This last time was quoted for 10 hrs of labor to replace an alternator. Called my service advisor in the city i live in who Have sent my University of Alabama student son there twice...
Google Review
- October 02, 2020
Google Review
- September 29, 2020
Have sent my University of Alabama student son there twice for service both times got excessive charges for labor. This last time was quoted for 10 hrs of labor to replace an alternator. Called my service advisor in the city i live in who told me this is a 1.5 -2 hr charge normally. The thing...
Google Review
- September 16, 2020
Google Review
- September 11, 2020
Google Review
- September 11, 2020
Tremendous people... lost the communication gateway on sunday night on the highway. After replacing the gateway, doing a rear alignment, replacing and balancing rear tires, I had her back by 2:30 the following afternoon. When the time comes to buy a new one, I may drive from Maine just to buy from...
Google Review
- September 05, 2020
Google Review
- August 14, 2020
Great people, clean, very professional!!!
Google Review
- July 30, 2020
Response from the owner Replied: Thank you Steven Fowler for letting us know how we did. We appreciate you.
Google Review
- July 16, 2020
Google Review
- July 14, 2020
This is the best Mercedes-Benz dealership in Alabama! Whether you are buying a car or getting maintenance the sales and service staff are extremely friendly and caring! The service manager DJ took time out of his day to personally help me with my issue. I have never before been to a dealership with...
Google Review
- July 14, 2020
The best Mercedes store with the best people working there.
Google Review
- July 13, 2020
Google Review
- July 10, 2020
They Just delivered me a car to Birmingham for my 80 year old aunt with a Cracked windshield right in front of the driver and said they would not fix it. SoI had to send the driver back with the car. I could Not believe the pompous They Just delivered me a car to Birmingham for my 80 year old...
Google Review
- July 02, 2020
Google Review
- June 20, 2020
They Just delivered me a car to Birmingham for my 80 year old aunt with a Cracked windshield right in front of the driver and said they would not fix it. SoI had to send the driver back with the car. I could Not believe the pompous arrogance of the people I was dealing with. If they are not...
Google Review
- June 19, 2020
Nice salespeople!
Google Review
- June 19, 2020
Google Review
- June 11, 2020
Nice salespeople!
Google Review
- May 28, 2020
Response from the owner Replied: Thank you Greg for acknowledging our team!
Google Review
- May 26, 2020
Nice salespeople!
Response from the owner Replied: Thank you Greg for acknowledging our team!
Google Review
- May 16, 2020
Google Review
- May 11, 2020
Google Review
- May 10, 2020
Oh did I wish I could have gotten the 2014 c300 today but they wanted 15 k plus over 472. Month which is totally way too much and 1700 for trade in for my Mercedes they walked past me several times avoided my request to drive my car slowly Oh did I wish I could have gotten the 2014 c300 today but...
Google Review
- May 05, 2020
Oh did I wish I could have gotten the 2014 c300 today but they wanted 15 k plus over 472. Month which is totally way too much and 1700 for trade in for my Mercedes they walked past me several times avoided my request to drive my car slowly during the appraisal process as I have a low profile...
Google Review
- May 02, 2020
Close to closing time
Google Review
- April 10, 2020
DO NOT buy a used car from them!!! They were selling a very specific configuration of a Mercedes wagon that I had been looking for but I live out of state. I assumed I could be confident buying out of state from a Mercedes dealership. DO NOT buy a used car from them!!! They were selling a very...
Google Review
- April 08, 2020
Google Review
- March 22, 2020
Google Review
- March 22, 2020
Google Review
- March 16, 2020
Google Review
- March 11, 2020
DO NOT buy a used car from them!!! They were selling a very specific configuration of a Mercedes wagon that I had been looking for but I live out of state. I assumed I could be confident buying out of state from a Mercedes dealership. They ensured me the car had been checked out and there was...
Response from the owner Replied: Mr. Havelaar,This is Daniel Stronge, GM of Mercedes-Benz of Tuscaloosa. I apologize that I missed the message you sent me, I take your issue to heart. I am replying to your comments via your email that we have on file for you. You can also call me at the dealership at 205.556.1111.
Google Review
- March 10, 2020
DO NOT buy a used car from them!!! They were selling a very specific configuration of a Mercedes wagon that I had been looking for but I live out of state. I assumed I could be confident buying out of state from a Mercedes dealership. They ensured me the car had been checked out and there was...
Cars.com Review
- March 10, 2020
DO NOT buy a used car from them!!! They were selling a very specific configuration of a Mercedes wagon that I had been looking for but I live out of state. I assumed I could be confident buying out of state from a Mercedes dealership. They ensured me the car had been checked out and there was...
Daniel Stronge Replied: Mr. Havelaar, This is Daniel Stronge, GM of Mercedes-Benz of Tuscaloosa. I apologize that I missed the message you sent me, I take your issue to heart. I am replying to your comments via your email that we have on file for you. You can also call me at the dealership at 205.556.1111.
Cars.com Review
- March 06, 2020
Every One at this dealership was great. I had gone back and forth with John and he was very patient and checked and rechecked everything I asked about. Financial paperwork was a breeze, got me a great rate! Loved the entire experience. Even all the customers were friendly and chatting. The...
Daniel Stronge Replied: This is Daniel Stronge, General Manager for Mercedes-Benz of Tuscaloosa. Thank you for the opportunity to serve you! I look forward to assisting you with other vehicle needs.