Service was great, but someone stole something out of my car while it was being serviced

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Wayne Seagle and his Team at Mercedes-Benz of Tuscaloosa are the Best !

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Highly recommend Mercedes Benz Tuscaloosa! Staff was fantastic and Pate was great to work with. Great experience!

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Great easy experience. Taylor was awesome and got to work right away. Thanks to him, my wife and I are in a new Mercedes! If you want a great experience ask for Taylor!

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I have bought over 50 cars and this has to be the worst dealership and terrible customer service. Lack of service, lack of responsibility.

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From the salesman Keith Green to Lindsey Head . They made everything go smooth and answers every question we had . Wish I could remember the young man’s name , that took out all the time explaining to some seniors like us all the technology and helped us understand. We are more than pleased with all...

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I had a great experience. Thank you Andrew!

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This is my 2nd bad experience with this dealership. My “advisor” was Owen H. and his communication/ professionalism is horrible. My vehicle was ready for pickup Tuesday evening, however I wanted to know how much my warranty would cover. Mr. Owen assured me he would call the company that day. My...

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Awesome experience at MB Tuscaloosa. 5-Star customer service from my salesman Mr. Willie Davis to Finance Manager.

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I just recently purchased a Mercedes-Benz. Had an issues with my windshield being replaced.Irondale and Hoover location which is up the street from Tuscaloosa are very professional and offer the highest level of customer service and satisfaction. Anyone who is interested in great quality customer...

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Extremely anxious to take delivery of their 2022 G63 AMG. Can't wait to share the delivery experience on my social media accounts @MikeyPipes

Response from the owner Replied: Thank you for taking time to leave a review and we appreciate the five stars. We'll be watching your experience unfold on your socials! We can't wait either!!!

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Mercedes Benz of Tuscaloosa did an excellent job with the recent purchase of our GLE 350. The entire team showed a great desire to take care of us as customers. I would highly recommend this dealership when looking for an automobile.

Response from the owner Replied: Thank you Mike for taking time to leave us a review. We sincerely appreciate you allowing us the opportunity to serve you.

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Great customer service!

Response from the owner Replied: Thank you CJ for letting us know how we did. Most importantly we thank you for the opportunity to be of service to you. Look forward to next time.

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Bought a car and had a car serviced here. Both were excellent experiences. Everyone came across as friendly, professional and attentive to customers (not just me, also other customers I observed while there). I would recommend looking here if in the market for a car. If you have a Mercedes, the...

Response from the owner Replied: Thank you Steve for letting us know how we did. Most importantly we thank you for the opportunity to serve you.

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Great place to buy! My sales person John was great and help answer all my questions. Thank you John and Chip for making the sales process so nice!

Response from the owner Replied: Thank you Josh for letting us know. And thank you for the opportunity to serve you. We will be sure to let John and Chip know. Thank you again.

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This is one of the worst dealerships I've ever been at. It takes 20-30min until someone shows up and talk to you. The system is always down for any reason. You schedule an appointment to pick up your car but the car isn't ready, or has a problem and can't be delivered. It's a Mercedes-Benz...

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Keith worked professionally to meet my needs.

Response from the owner Replied: Thank you! Agree, Keith Green is awesome. Thank you for your kind words. We will be sure to make him know.

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Andrew Strong and the Team @ Mercedes Benz of Tuscaloosa outshine the rest. Their hands-on professionalism, knowledge, integrity and their always welcoming environment is unmatched.Our relationship with Andrew is impressive. This is the wife’s second GLE with him by our side. He meets us with a...

Response from the owner Replied: Thank you for your thoughtful review, Robert! We are so glad we can continue to provide you both with great service. Congrats on your new GLE!

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All went well with the purchase of my “new to me” 2022 Certified GLB250W with 3 rows of seat!!! The exterior and interior looks brand new. Mileage was low. Loved that with years left on the factory warranty.Keith, our Salesman and his Sales Manager Chip were very professionaland accommodating in...

Response from the owner Replied: Thank you for your review, Dorothy! We appreciate the shoutout, and are so glad we could help get you into your ideal vehicle. Congrats on your GLB!

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Very pleased delt with Ms Dixie she was very professional

Response from the owner Replied: Thank you for your review, Jeffrey!

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Response from the owner Replied: Thank you for your five-star review, Randy!

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They charged me $15.50 for windshield washer fluid despite the fact that I had filled to the top the tank 10 minutes before going to the dealer. They obviously charged that amount knowing what they were doing. This is the second time that happens to me. Very uncomfortable. Won't be back for sure.

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My daughter who is a student at the university scheduled a oil change. When she dropped off the vehicle she told them oil change only. When she arrived to pick up the car there were added charge of $15 for windshield wiper fluid and $35 for gas additive. She inquired about the extra charges and they...

Response from the owner Replied: Hello, My name is Daniel Stronge. I am the general manager. I’m sorry that you had a situation. I will be happy to discuss this with you. I appreciate the opportunity to serve you. Please call me at 205-556-1111

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Amazing experience over here at Tuscaloosa! I worked with Willie (Sales) Reese (Product Specialist) and Pate (Finance Manager) and let me tell you, they rolled out the red carpet! Came all the way to Moody to valet me over to the dealership! I left out with an amazing lease payment on a 2023 CLA 250...

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Crazy markups on used cars - 50-300% markups on acquired trades.

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Sales team will go through their monkey skill trained sales niceties, but zero respect or actual concern for their clients. Like to stick you with a "mandatory" $800 exterior protection warranty because the vehicle has supposedly already been treated. Crazy markups on vehicles they take on trade -...

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Review in Progress

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MB of Tuscaloosa is a clean, friendly and welcoming place with well-knowledgeable employees.

Response from the owner Replied: Thank you Mike Oakley for letting us know how we are doing. We appreciate you.

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Terrible!!

Response from the owner Replied: Stephanie,We would like to hear more of your experience. If you will please call the dealership and ask for Wayne or Chip at 205-556-1111.

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Just baught my daughter her first car from here they are a class act. Everyone there was friendly and no pressure from them to buy the car. Pate is a great salesman, very polite and friendly. I recommend them if you are looking for a car.

Response from the owner Replied: We hope your daughter enjoys her new vehicle and we'll be sure to pass along the kind words for Pate (Oakley).

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I bought a used 2014 Dodge Journey SXT from this dealership a few months ago. It was terribly misrepresented to me from the start. The main emitities I asked for were apparent on the Carfax report but they are not available. I struggle from many autoimmune conditions and had several requests for...

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Took my car to this dealership a couple of months ago after hitting a pothole. They installed 2 new rims, new tires and apparently did a wheel alignment. They however gave me the car back with a misaligned steering wheel. I took the car back on 2 occasions wanting them to rectify the mistake but...

Response from the owner Replied: David, this sounds like a most frustrating experience. Please call the dealership and ask for Daniel Stronge or Wayne Seagle so we can help rectify the situation.

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