Google Review
- September 17, 2020
If you are looking for a great long-term relationship with a dealership this is the place. Mercedes Benz Manhattan has great customer service representatives who build long lasting relationships with their customers and do their best to keep you happy. I'm on my 3rd lease with them and all of my...
Google Review
- September 17, 2020
Parts are the worst department in this fancy place. Unprofessional, disorganized and takes 3-4 employees per 1 customer and it still super slow. I am always waiting for my parts 30-40 min. Super slow. Please do something about this.
Response from the owner Replied: Hello Yana. We regret to hear of your disappointment with our Parts Department, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with our Service and Parts Manager.
Google Review
- September 17, 2020
I worked with Judy Mary and joe and the experience was amazing . Great car and they got me in and out . This is my second one !!
Google Review
- September 17, 2020
Angelo Sanchez is so conscientious and helpful. He always oversees the maintenance and repair of my car so that its done correctly and is a pleasure to work with.
Google Review
- September 16, 2020
Leased a brand new Mercedes GLS450 from here. The Benz star is supposed to light up, but it did not. We were very understanding and accommodating. They told us to wait for 30-45 minutes for them to fix it, but it took them almost 6 hours. We had to pay for three Uber trips to go back and forth, not...
Response from the owner Replied: Hello and thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- September 16, 2020
An Unbelievable Experience !! True Professionals. George and Nick were Great. As soon as I walked in, felt like I was family. I dont think I ever been to any dealership in my entire life and got treated as good as I got treated at Mercedes of Manhattan. Thank you so much to George and Nick for...
Google Review
- September 16, 2020
My experience to work with Louis de Marco is above my expectations!!!He is one of the best professionals in Manhattan Mercedes Service!!!I have been working with him since 2014.He is always very helpful !!It is so pleasure to work with him!!I highly recommend him to everyone!
Google Review
- September 16, 2020
Mercedes Benz Of Manhattan, the very best car dealership on the East Coast. If you want a unique professional one-of-a-kind shopping experience for your new or pre-owned Mercedes-Benz vehicle this is the very best dealership and the only dealership that you would need to stop by. The place is...
Response from the owner Replied: Thank you, Kevin! We appreciate the review!
Google Review
- September 15, 2020
Tremendous dealership with very courteous and knowledgeable staff. My buying experience with Andrey Pinkhasov was second to none. Thank you.
Google Review
- September 15, 2020
Diane D was very professional and efficient providing timely updates and ensuring that the service process was thorough and complete.
Google Review
- September 15, 2020
Great service was able to get my car serviced and maintained
Google Review
- September 15, 2020
Im writing you on behalf of my boss who has been a loyal customer for many years. He currently has four vehicles from Mercedes Benz. The S Class and GL have been serviced at this location. The AMG CLK in Miami in MB of Coral Gables and his ML in Chicago. In January 2020, he purchased a new GL 580...
Response from the owner Replied: Hello Shelby. We'd like the opportunity to contact you directly to discuss your boss' concerns. Can you please send us a private message with your phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information or call us directly to speak with our Service Manager Matthew Gesek at 212-629-1600. Thank you.
Google Review
- September 14, 2020
Giulia is the best !!! Great service !!!!!
Google Review
- September 14, 2020
Google Review
- September 12, 2020
Ive been going to this location for years now. Every time I go to service my car Angelo is great. Hes attentive, professional, extremely helpful. He makes sure that everything with my car is fixed before it leaves the shop. I will continue to go thanks to him!
Google Review
- September 12, 2020
Google Review
- September 12, 2020
Google Review
- September 11, 2020
I had a check engine light on my Sprinter. Customarily i would have to take it all the way to New Jersey. So of course i was very pleased with the fact that Mercedes-Benz Manhattan welcomed me with open arms. I had the opportunity to meet Giulia Gagliano who absolutely made me a priority. In the...
Google Review
- September 11, 2020
My Agent was Angelo Sanchez. He was welcoming and knowledgeable. He promptly checked in my car and arranged car service to drop me off at Columbus Circle. He kindly messaged me when my car was ready for pick-up. When I arrived at 8:30 am, my car was already waiting for me. I have been serviced more...
Google Review
- September 11, 2020
Google Review
- September 10, 2020
Angelo Sanchez is great
Google Review
- September 10, 2020
Sebastian my service advisor has been taking care of me for years. Hes done everything he can to ensure my business stays here and nowhere else. Sebastian is one of the reasons I continue my lease loyalty with Mercedes Benz of Manhatten. Exceptional.
Google Review
- September 10, 2020
Amazing service! I took my gla in for a detailed clean and both Angelo and Winston helped me as soon as I walked in. Its always super easy to drop off my car and get it serviced. Thank you guys
Google Review
- September 10, 2020
Very impeccable service and follow up by Taran. Instant response and kept me informed on the status of my car which helped me to plan my day accordingly....great job Taran...! Service team ensured to resolve the issue of pulley and fan belt...thank you Mercedes Benz Manhattan service team!ANDREY in...
Google Review
- September 10, 2020
Google Review
- September 10, 2020
Google Review
- September 10, 2020
Google Review
- September 09, 2020
I have nothing but good things to say about the team at Mercedes Benz Manhattan specially Angelo Sanchez. He is very professional
Google Review
- September 09, 2020
I never leave reviews but this time they deserve, Giulia she was very helpful with services of my sprinter and also with discount prices!They did all services in very short time.
Google Review
- September 09, 2020
Very courteous, did everything as promised in a timely manner. Great all around service!
Google Review
- September 09, 2020
Taran my service advisor has been great. I like working with the same advisor on one vehicle and he has always been there. Prompt, courteous and helpful.
Google Review
- September 09, 2020
Marco Correa was exceptional. He always exceeds my expectations. I would give him 10 stars if I could,
Google Review
- September 09, 2020
Super quick and friendly service. As painless as it gets. Thank you Guila!
Google Review
- September 09, 2020
Google Review
- September 09, 2020
Google Review
- September 09, 2020
Great Service, Great Dealership. Had an issue with fuel door during Labor Day weekend, called in first thing tuesday morning was able to get an appt. Diane Dingler was my service advisor she communicated with me every step of the way. Quickly responded to emails, returned VCMs. Although we are now...
Google Review
- September 09, 2020
Google Review
- September 09, 2020
Google Review
- September 09, 2020
Google Review
- September 09, 2020
Google Review
- September 09, 2020
I drive Mercedes Benz for many years We got 2 new sprinter everything was going well with the vans, I got a engine light on and I called the service .after 20 minutes driving light was on again.I called again and I was not happy about at all.This time was Katie from MB Manhattan she finally fixed...
Google Review
- September 09, 2020
Google Review
- September 09, 2020
I cannot explain fully how happy I am with Mercedes service for my first Mercedes Benz. They treat you like a VIP from the moment you arrive, are completely organized in an effort to get you in and out quick but also to give you a level of service you really don't find in the car industry. I never...
Google Review
- September 08, 2020
Angelo is THE BEST!!! Angelo takes care of my car and I have full trust in him.
Google Review
- September 08, 2020
Best service advisor always treat you like a family Thanks Taran G
Google Review
- September 08, 2020
Great service and very considerate. Helped us in a pinch!
Google Review
- September 08, 2020
Google Review
- September 08, 2020
Google Review
- September 08, 2020
Google Review
- September 08, 2020
Google Review
- September 07, 2020
Patrick was super helpful and professional highly recommend
Google Review
- September 07, 2020
Great service. Fast response. Very happy
Google Review
- September 07, 2020
Getting an appointment for a problem to get fixed was easy. Drop off, to pick up was a great experience, and with Louis de Marco as service advisor on your side, it was a breeze. Thank you, Louis.
Google Review
- September 07, 2020
Excellent service - never have any complaints. I feel that when my car is worked on its done as if they were working on their own families car.
Google Review
- September 07, 2020
Servicing at Mercedes-Benz Manhattan is always quick and easy! Everyone is always very helpful and pleasant and I never mind coming to drop off or pick up my car.
Google Review
- September 07, 2020
Patrick was a complete professional. He was punctual and always kept me in the loop. Very refreshing service experience, the service staff at MB Manhattan are great.
Google Review
- September 07, 2020
This dealership goes above and beyond for it's clients. From sales to service, everyone is professional and friendly. LUIS at the service dpt is awesome, I am always glad when he takes care of things. I have been appreciating this place for the past decade. Thank you all. NAWAL L.
Google Review
- September 07, 2020
The service I receive at MB Mercedes is the best that I ever received after over 35 years of automobile ownership. I so appreciate Katie Sweeney my service advisor for making owning my car so perfect. It truly perfection!
Google Review
- September 07, 2020
Went to get my car checked and the found the issue and fixed it no problem.Thanks to Patrick for all the excellent service and help.He made me feel comfortable and confident my car would be fixed and done right and in a timely manner..Thanks MB Manhattan!!
Google Review
- September 07, 2020
Ive been working with Angelo for the last 6 years. He is on absolute fire and always had a great experience.
Google Review
- September 07, 2020
Everyone is very professional and friendly. Marco was the person assigned to me and he was very informative and attentive to the vehicles status.
Google Review
- September 07, 2020
11th car I have purchased from you since 1998. There is a reason I keep coming back. Thanks Manuel.
Google Review
- September 07, 2020
Marco is the man! Had an answer for all my questions and was was available when needed!
Google Review
- September 07, 2020
Angelo Sanchez is a good man. Very polite and generous
Google Review
- September 07, 2020
Angelo sanchez best service manager in Mercedes Benz manhattan. Always polite, very good customer service and always very helpful. Highly recommend.
Google Review
- September 07, 2020
best mercedes ive been to so far, the service team is great!! Patrick P helps me out a lot and always makes my experience great there. One of the best at his job
Google Review
- September 07, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Finally got rid of the Mercedes death trap that I bought. Worst decision, worst car. The total $20K spent for the "Smart Car Prime For Two" was the entrance fee for a game of Russian roulette. Do NOT even consider Smart Car by Mercedes. The engineering is absolutely disappointing and the customer...
Response from the owner Replied: Hello Anil. We'd like the opportunity to contact you directly. Can you please send us a private message with your phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- September 04, 2020
Mercedes-Benz of Manhattan is by far the the best dealership Ive ever been to. These guys take Professionalism to a whole new level. These guys are beyond attentive when it comes to servicing you and making sure all your needs are met. Ive been coming here for last 6 years and all I can say is the...
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 04, 2020
Google Review
- September 03, 2020
I was received by the service specialist in Mercedes Benz. Mr Marco Correa was very professional, knowledgeable, courteous, and comforting. I was very upset that my car was not functioning well but he assured me that my car will be taken good care of. Throughout the service process, he kept me...
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Had a phenomenal experience purchasing a pre-owned 2017 smart fortwo with Andrey Pinkhasov. He was friendly, and neither he nor anyone else at the dealership pressured me into purchasing extras (tire packages, warranties, etc).Despite being pre-owned, the car was delivered in immaculate condition,...
Google Review
- September 03, 2020
Google Review
- September 03, 2020
I have gone through 3 different service advisors since I bought my S63 AMG from this dealer 2 years ago. In each instance I did not feel comfortable leaving my car in their hands and would find a new one who promised to be better. Then I found out that Patrick Pires was returning to MBM and...
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Google Review
- September 03, 2020
Google Review
- September 01, 2020
Mercedes-Benz Manhattan is an incredible dealership. From the moment we called to the moment we drove away our brand new car, and even after via personal check-ins, we felt valued, respected, and cared for. We will recommend this dealership to everyone - friends, family, strangers. Given our...
Google Review
- September 01, 2020
Google Review
- September 01, 2020
I brought my vehicle in for service last week and meet Angelo my service representative. From the moment he introduced his self to the moment I drove off with my car. His customer service was excellent! He was extremely helpful and most importantly knowledgeable!! Angelo went above and beyond my...
Google Review
- September 01, 2020
Google Review
- September 01, 2020
Google Review
- August 30, 2020
Surprisingly poor experience. Found the dealer and Finance head to be unprofessional. Would recommend going to a different dealership even if farther away.Update: They did try to make up for the bad experience with free gifts. However, after the long ordeal of purchasing a certified preowned...
Response from the owner Replied: Hello Femi, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Please anticipate a phone call from our Sales Manager Anthony. Thank you.
Google Review
- August 29, 2020
John Ademaj Is the best car salesman I have had prob in my life gets to the point and gets you in the car you want with no problem like he did for me. I have worked for Mercedes in New Jersey and was never treated by a salesman the way John treated me like his own son . Gets to the point no B.S ....
Google Review
- August 29, 2020
John Ademaj is the guy to see . polite , respectful , and get things done for you along with his manager Anthony Laspada both gentlemen and know the business and how to treat a customer .When I brought my car into service they fixed everything I asked for without a hassle even things under...
Google Review
- August 28, 2020
Google Review
- August 27, 2020
Finally got rid of the Mercedes death trap that I bought. Worst decision, worst car. The total $20K spent for the "Smart Car Prime For Two" was the entrance fee for a game of Russian roulette. Do NOT even consider Smart Car by Mercedes. The engineering is absolutely disappointing and the customer...
Response from the owner Replied: Hello Anil. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- August 22, 2020
Finally got rid of the Mercedes death trap that I bought. Worst decision, worst car. The total 20K spent for the "Smart Car Prime For Two" was the entrance fee for a game of Russian roulette. Do NOT even consider Mercedes. The engineering is absolutely disappointing and the customer service even...
Response from the owner Replied: Hello Anil. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- August 22, 2020
I won't say it was smooth sailing from the start, but I will say that Andrey (sales), and Patrick (finance) made all the difference in turning my experience around. Andrey is upbeat and extremely knowledgable, and Patrick went above and beyond for me to purchase my vehicle in a short period of time....
Google Review
- August 17, 2020
For the last 15 years, I have thoroughly enjoyed my experiences working with John Hart, Patrick Hunter and Mercedes-Benz Manhattan to purchase and lease new vehicles. Over the years I have asked a lot of them and no problem has been left unsolved. The MB Manhattan team has gone well out of its way...
Google Review
- August 17, 2020
Sebastian was great.
Google Review
- August 15, 2020
Google Review
- August 14, 2020
Google Review
- August 14, 2020
Google Review
- August 14, 2020
Excellent service.Excellent costumer services they help me with everything that I need for my car and make me feel comfortable. Thank you Diane Dingler for all your help.
Google Review
- August 14, 2020
Classic Video courtesy Manish
Google Review
- August 14, 2020
I dont know why Google doesn't let me post a m review.
Response from the owner Replied: Hello Frank. We'd like the opportunity to discuss your experience in more detail. If you prefer, we can call you. Can you please send us a private message with you phone number so that one of our Managers may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- August 14, 2020
Sebastian gave me a great experience. He was super helpful and attentive. He informed me with all the ins and outs with no hesitation. Hes an asset to the company and I know exactly who to recommend to all my family and friends.
Google Review
- August 14, 2020
I thought brand Mercedes Benz is equivalent to great customer service with a highest standards, before my friend came to this dealer for test drive. At scheduled time he was offered to go back in Jersey City and do test drive there. Worst service ever, irrespective employees who do not value your...
Response from the owner Replied: Hello Vitaly. Thank you for your review, but it seems we missed the mark for your friend. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- August 08, 2020
Response from the owner Replied: Hello Vitaly. Thank you for your review, but it seems we missed the mark for your friend. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- August 08, 2020
I have scheduled a test drive came from jersey city and I got test sitting in a car. Cannot believe this is Mercedes Benz. A person talking to me after I asked whats going on said to me why I did not go to NJ. After my complaint he went to find a car and without any excuse or sorry about the whole...
Response from the owner Replied: Hello Eugene, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- August 01, 2020
Google Review
- July 30, 2020
I just bought '2020 Mercedes CLS Class' from MB Manhattan. & This is my second car from same dealership in last 1 year.My experience has been really exceptional, starting from Vehicle Search, then getting Credit Application Approved & at last, Delivery of the Vehicle.All Thanks to "Mr. Patrick...
Google Review
- July 27, 2020
Google Review
- July 19, 2020
First they sold me the wrong side mirror, fine. Then went back and told them that. One of sales guys said, go and wait outside. He made me wait 15 minutes outside. Had to go back around the block down the stairs to the parts department. Then when complained for making me wait outside. He said,...
Response from the owner Replied: Hello Franc, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 18, 2020
Response from the owner Replied: Hello Frank. We'd like the opportunity to discuss your experience in more detail. If you prefer, we can call you. Can you please send us a private message with you phone number so that one of our Managers may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 16, 2020
Manhattan benz is so great Service is really a breeze especially in these challenging times. Adam H and Angelo run a tight ship. These service guys are the main reason I only use Manhattan Benz as my dealer for everything. Thanks guys so much ! AMG guy !
Yelp Review
- July 16, 2020
My experience was good I was able to set up a test drive appointment with no problem. They had the car I wanted and my sales associate, Lidia was very helpful. She explained everything about price and the car's function. I would recommend this dealership and Lidia. The reason for the 4 stars is...
Google Review
- July 14, 2020
After trading my mercedes GLE to GLS i had warranty for wheels, and 3 years oil service, and dent. I was told that i would get a check refund for 5k for this but after 8 months i have not seen a check and all they tell me is that you will receive it. Please be careful with these dealers they are...
Response from the owner Replied: Hello Fidan. Thank you for your review. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- July 14, 2020
My service experience in MB Manhattan is excellent. This time Patrick Pires is my service advisor. He is really helpful and actively communicates with me.
Google Review
- July 14, 2020
Top notch service. From the greeters at the gate to the service manager, Sebastian, the experience left me with a good feeling. Treated like a VIP.
Google Review
- July 14, 2020
Wow, Meecedes Benz Manhattan, you have impressed me. I bought a Mercedes-Benz Shirt and a Hoodie from you. I visited once a month to look at the beautiful cars for sale.
Google Review
- July 14, 2020
Great experience all around, but special thanks to Sebastian for being so helpful- hes amazing!
Google Review
- July 14, 2020
I had the pleasure of doing business with John HartFor the puchase of my new car. John is very knowledgeable of the Merceds Benz brand. I have owned many high end cars and have never had such a seemless sales and delivery experience.
Google Review
- July 14, 2020
These people are bs artists. No faith in their statements, promise you things that on paper turn out to be absurdly outrageous numbers. Buyer beware!!!!
Response from the owner Replied: Hello Shaban, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 14, 2020
Worst Mercedes ever. Their service center mess up your vehicle and ask you the repair it for thousands of dollar.
Response from the owner Replied: Hello Henry, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 14, 2020
I had a wonderful experience, Victoria was so helpful!
Google Review
- July 14, 2020
Splendid experience with first servicing of my car with them. Diane was extremely helpful and offered me the best in class customer experience and went beyond the normal to address some of the issues with my car. Extremely satisfied and highly recommended for the best service of your Merc! Thanks guys!
Google Review
- July 11, 2020
Response from the owner Replied: Hello Henry, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 09, 2020
Google Review
- July 08, 2020
My service experience in MB Manhattan used to be excellent. The visit yesterday ruined it. I mentioned I would like to use a "20% off A service" coupon when I made the appointment. I thought it was all settled. So when I made the payment, I didn't show the coupon to the service advisor. Just...
Google Review
- July 01, 2020
Response from the owner Replied: Hello Fidan. Thank you for your review. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Yelp Review
- July 01, 2020
After trading my mercedes GLE to GLS i had warranty for wheels, and 3 years oil service, and dent. I was told that i would get a check refund for 5k for this but after 8 months i have not seen a check and all they tell me is that you will receive it. Please be careful with these dealers they are...
Madison M. Replied: Hello Danny, This is not the level of service we aim to provide. We do welcome you to contact our General Sales Manager, Patrick Hunter at 212-629-1600, or feel free to visit mbmanhattan.com/contact- and privately provide us with you direct contact information so that we may call you directly.
Google Review
- June 29, 2020
Yelp Review
- June 27, 2020
I wish I could put No stars or negative stars!!!! The service center is a robbery.! I went in with no issues and came out with others and they expect me to pay for the second. I feel they owe me for my first payment. I will recommend no one to go there ever!! I wasn't able to get a courtesy car from...
Madison M. Replied: Steven, please reply privately with your personal contact information so that our Service Manager, Matt Gesek can reach out to you to discuss further. Please visit mbmanhattan.com/contact- to provide your phone number and we will call you.
Google Review
- June 26, 2020
Google Review
- June 20, 2020
I just purchased my first Mercedes Benz and I would just like to thank Elaine Velez for making my experience a 10/10. She was professional, courteous and patient. I am extremely fastidious and she was gracious and respectful every step of the way. My Mercedes was custom built and it was delivered...
Google Review
- June 19, 2020
Response from the owner Replied: Hello Shaban, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Cars.com Review
- June 17, 2020
What a scam! I was told by this dealer that I needed to purchase new tires after driving this Certified vehicle only 15,000 miles! Either they sold me junk tires or they are desperate to make a buck. All Season tires are rated to last 50,000 to 70,000 miles. A Certified Pre-Owned Mercedes should be...
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Lidia really made this purchase a breeze!Expected to be treated poorly as Im not a prototypical Mercedes guy, but the team at MBManhattan proved me very wrong. Great doing business with them. Very clean and COVID safe. Hand sanitizer everywhere and dedicated sanitizing crews. Would recommend. Thanks...
Google Review
- June 15, 2020
Google Review
- June 08, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Best deal, best service at this factory owned premier AD in Manhattan George Rudovic was very helpful
Google Review
- May 28, 2020
Google Review
- May 27, 2020
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 15,000 miles and have replaced 11 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- May 27, 2020
mary godek and the staff were great. She helped me get into what i was looking for right away. Highly recommend this dealership
Google Review
- May 22, 2020
They are super nice especially at this pandemic time - they are really professional. Even for my 2019 smart recall - they gave me out standing service including a complimentary clean! Thank you and stay strong! <3 and safe! <3
Google Review
- May 21, 2020
Yelp Review
- May 18, 2020
Horrible experience with this service department. Mercedes Benz road side service arrived at home to pick up my car. I had a flat and was told that my car will be taken to MB Manhattan for service. Upon calling the service department they informed me the car would be available to pick up the same...
Madison M. Replied: Hello Steven. We regret to hear of your disappointment with our Service Facility, but we do welcome your feedback. We appreciate the time you have taken to share your concerns and welcome a call from you to discuss further.
Google Review
- May 18, 2020
Response from the owner Replied: Hello Sidhratul. Thank you for your review, but we'd like to understand what happened that prompted a 1-star review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 15, 2020
If I could give negative number I would. The worst car buying experience I ever had. Even though we agreed on the price, the manager, Nicholas Traina, loaded my final bill with document fees and a fee for the GAS in my brand new car. When I asked him about it he basically said take it or leave it. ...
Response from the owner Replied: Hello Leon. Thank you for your review, but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 08, 2020
They never push you about getting a vehicle so you feel good about a purchase because most salesman push you and you feel conflicted. John Ademaj is one of the best salesman ever he found us a vehicle and helped us so much. He was reasonable and the nicest person I have ever met!
Google Review
- April 29, 2020
I purchased my newest car from this dealership and Ive been able to save a lot of money with their incredible deals. I love my new E-class!
Google Review
- April 22, 2020
Yelp Review
- April 17, 2020
Yelp Review
- April 17, 2020
Yelp Review
- April 17, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 09, 2020
Google Review
- April 08, 2020
Bella agencia.
Google Review
- April 03, 2020
(Translated by Google) Beautiful agency.(Original)Bella agencia.
Google Review
- April 01, 2020
Google Review
- April 01, 2020
We want Anthony Christiano back
Google Review
- March 29, 2020
My all time favorite brand
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Yelp Review
- March 11, 2020
I do not recommend Mercedes Benz MBM2 to any customer with a first time Mercedes and, Lack of car knowledge. You will be charged close to $300 for a diagnosis even if you already know the problem at hand and what you want to fix. You will not be able to speak with the Mechanic after your car is out...
Google Review
- March 10, 2020
Bought the car 3rd time from this location 2020 S-Class the sales person Anastasia Zbarskaya was a very sweet lady wanted to workout with the deal The manager was very professional my favorite Mercedes Benz location
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Google Review
- March 06, 2020
Let me start from the beginning of this night mare i came into Mercedes benz to get my car diagnos for a check engine light that appear on my cla 2014 dash...so I took it to autozone to see what was the check engine light was for...so the code came back as p0299 which is the turbo/super charger...
Response from the owner Replied: Ms. Locus, We are sorry to hear you were left with a negative impression of our dealer. We understand you have been in contact with our Service Department Manager. Feel free to reach him directly to discuss your concerns.
Yelp Review
- March 06, 2020
Let me start from the beginning of this night mare i came into Mercedes benz to get my car diagnos for a check engine light that appear on my cla 2014 dash...so I took it to autozone to see what was the check engine light was for...so the code came back as p0299 which is the turbo/super charger...
Google Review
- March 02, 2020
I have been to this dealership half a dozen times and have spent countless hours to prevent my cars alarm from blaring at random hours to no avail. Last week they recommended to completely disconnect my cars alarm system. That's a solution? Whats the point to have a car with manufactures alarm...
Response from the owner Replied: Yuriy, we are sorry to hear of your experience with our dealer. Our Service Manager will be giving you a call to discuss your concerns today.
Google Review
- February 29, 2020
Words cannot express the customer service at Mercedes Manhattan. From their cars to their staff - top of the line. Top rated in sales and service, my expectations were high. However, Kim Christensen & Nicholas Traina blew my expectations out of the water - 10/10!My husband and I felt welcome from...
Google Review
- February 24, 2020
Yelp Review
- February 22, 2020
I have had a number of fabulous experiences at Mercedes Manhattan having purchased or leased 4 cars here over the last 8 years. Judy Piperno in sales goes above and beyond each time while make the entire experience very pleasant, easy and low pressure. Jorge Ramos in service is fabulous and always...
Google Review
- February 18, 2020
Yelp Review
- February 17, 2020
My advisor Matthew Carroll made sure my car was very well taken care of! He went beyond expectations to assist me and get my car quickly fixed as possible for a fuel tank replacement! I would recommend Matthew and MB of Manha
Google Review
- February 17, 2020
Excellent experience buying a car.
Google Review
- February 17, 2020
My advisor Matthew Carroll made sure my car was well taken care of. I sent my MY08e350 in for a fuel tank replacement.He kept me updated at all times how the repairs were going.Would recommend him and would come back to MB Manhattan
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- February 04, 2020
I got my first Mercedes here. Working with Judy, she was very kind and helpful in answering all of my questions and finding me a lease with all the options I wanted. I will definitely come here again in the future! Great service and awesome car! Thanks Judy and Manhattan Benz!!
Yelp Review
- January 31, 2020
THE WORST costumer service i have ever experienced in my entire life , my service adviser Taran Guinness was the most clueless person ever and liar , first he says they changed engine oil and when i asked for paperwork for that he said they never changed it , its a shame for MB he works there , so i...
Tata U. Replied: Hello Vako. This is not the level of service we aim to provide. Our Service Manager, Matt Gesek at will be contacting you today to discuss.
Google Review
- January 27, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Google Review
- January 23, 2020
Sehr freundlichs Personal.Wurde sehr Freundlich empfangen und hatte eine nette Unterhaltung.Ich finde es immer sehr interessant. Die unterschiede zu Europa zu sehen. Da ich seit 17 Jahren selbst bei Mercedes Arbeite und mein Vater ber 45 Jahre Mercedes Angestellter war. Bin ich mit der Marke...
Google Review
- January 23, 2020
(Translated by Google) Very friendly staff.Was received very friendly and had a nice conversation.I always find it very interesting. To see the differences to Europe. Since I've been working at Mercedes for 17 years and my father was a Mercedes employee for over 45 years. I grew up with the brand....
Google Review
- January 23, 2020
PERFECT LEASING EXPERIENCE!My dear friend and colleague, who never steers me wrong, recommended I give MB Manhattan a try, since he's leased several cars from them in the past and always raved about the experience. I work in the City, so I figured, why not. As reported below, I am now a convert and...
Yelp Review
- January 23, 2020
Yes I have been aMercedes Benz Manhattan Customer for the past two years. I have had a great experience up until about six months ago. The service department has diminished quite a bit since the Service Coordinator left, about a month ago. I have tried to get my vehicle serviced numerous times and...
Madison M. Replied: Renee, we are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit mbmanhattan.com/contact- to provide us with your information privately so that we may call you directly.
Google Review
- January 22, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Google Review
- January 21, 2020
If I could give no stars, I would. When calling the phone number, you receive NO SERVICE AT ALL! The worst phone system I have ever dialed in to. It does not connect you to anyone and hangs up on you when you select options. Mercedes-Benz is supposed to provide high quality service.
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 21, 2020
They have really good service whatever environment, introduce, maintenance and so on. I tuned up my car here, they did very well and showed me every detail about price. After that they washed my car cleanly. Good experience here and it is value to be here. I recommend service advisor Franco Savo and...
Google Review
- January 21, 2020
Ive bought a couple cars already here and have gotten great deals. The customer service here top notch. The process is so easy and smooth. Its not like other dealers where you spend days and hours trying to close a deal. No BS dealer.
Google Review
- January 18, 2020
I use service for my Smart car in Manhattan and for my Mercedes in Paramus. This two big difference. Mercedes Benz Manhattan service is very bad! I dropped my car on service, after couple days no body call me, no update information. Today 5 days my car on the service and manager Angelo said for my,...
Google Review
- January 16, 2020
Judy Piperno is an outstanding sales consultant at this particular dealership. While my prior experiences at two other Mercedes-Benz dealerships have been decent, in comparison Ms. Piperno's level of professionalism displayed during my visit to Mercedes-Benz Manhattan was unparalleled. Their...
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 06, 2020
I have ran into several issues with my c300 that is only 5 months old. Although my sales experience was great, the dealership is not that attentive to clients. My sales advisor is never available to assist or answer important questions. The family atmosphere is not there when it comes to needing...
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 04, 2020
14 years deep with unarguably MB's finest experts. The high priestess of the squad is Cherlyn Miller, make it your privilege to have her & Louis handle your deal experience and rest assured 360. Don't bother with the "bratwurst" in Paramus.
Google Review
- January 03, 2020
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Sebastian was great, super helpful with everything that needed to be done !!!!!
Google Review
- December 30, 2019
Google Review
- December 30, 2019
Sebastian was great, extremely helpful!
Google Review
- December 30, 2019
Sebastian was great! Very helpful and patient with me.
Google Review
- December 30, 2019
Sebastian was very knowledgeable and got my car back to me very fast.
Google Review
- December 30, 2019
Attentive service and smooth booking process make it easy to service the vehicle here.
Response from the owner Replied: Thank you for the fantastic review Oleg!
Google Review
- December 29, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 29, 2019
Google Review
- December 20, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 18, 2019
My purchase was smooth and easy. Stephen Ackerman was upfront and honest and really made sure I was happy throughout the entire process.
Google Review
- December 17, 2019
Google Review
- December 16, 2019
Stephen Ackerman was great! Best experience possible.
Google Review
- December 14, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 12, 2019
I would like to thank Patrick for helping me find the car that had all trims I wanted. Really love my new car.
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Steve Ackerman was great. Knows the AMG product inside out. I highly recommend him.
Google Review
- December 09, 2019
Google Review
- December 07, 2019
Google Review
- December 07, 2019
Went to MB of Manhattan to purchase a Sprinter van what a great dealership high end and high tech place! Sam Z was my sales rep had a wonderful experience.. Excellent customer service he knows how to get the job done fast and easy. Went to MB Manhattan even though I'm in the automotive business...
Google Review
- December 07, 2019
Sam Z is extremely friendly and knows what he's talking about. The process was so quick and easy, he gave me a great deal on the Sprinter and I couldnt be any happier. Thank you guys so much. Ill definitely be back in the future!
Google Review
- December 07, 2019
Thanks to Sam Z for making my search for a sprinter van easy and simplified! He was very patient, professional, and informative. I now have the perfect van for my business!
Google Review
- December 07, 2019
We had an exceptional experience purchasing our vehicle at Mercedes Benz Manhattan. Patrick Hering helped us pre order the new GLS and we got the delivery right when promised. The entire process was very easy.
Google Review
- December 07, 2019
GLE43 AMG
Google Review
- December 06, 2019
I highly recommend Stephen Ackerman at MB Manhattan. He's extremely professional and great to work with. Thanks, Steve!
Google Review
- December 06, 2019
My salesman was Steven Ackerman. He helped me with my purchase of my stunning 2019 AMG GT-R. Steven was informative every step of the way and handled my million questions with professionalism. After the sale Steven reached out to me to see how I was enjoying the car. That alone speaks volumes due to...
Google Review
- December 06, 2019
Steve Ackerman was great. His knowledge on cars was beyond anyone else I have done business with. I recommend him to anyone looking for a new Mercedes.
Google Review
- December 05, 2019
A friend recommended I speak to Stephen Ackerman at this dealership. Stephen did not disappoint, hes knowledgeable and very easy to deal with. I highly recommend dealing with him.
Google Review
- December 05, 2019
Stephen Ackerman found me the right car and I am beyond thrilled with my purchase. Do not hesitate to make your next purchase with him.
Google Review
- December 05, 2019
Just bought a new E450 Wagon. Sale handled very professionally by Patrick Hering. Several vehicles to choose from in inventory. Fair trade-in on my old car. Quick and easy closing. Could not be more pleased.
Google Review
- December 05, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 05, 2019
It was a pleasure working with my salesman Patrick Hering. He made the purchase of my Mercedes flawless and was able to get the car to me in very short notice. I highly recommend asking for Patrick if you walk into the dealership in the future. Very positive experience all around.
Google Review
- December 05, 2019
Great dealership with excellent service! Salesman was professional and knowledgeable about the car!
Google Review
- December 05, 2019
Patrick is the best!!
Google Review
- December 05, 2019
It was such a pleasure to work with Patrick, he is a nice guy and know what the customer wants- thanks for your help.
Google Review
- December 05, 2019
Mr. Stephen Ackerman was an extreme pleasure to work with. He was respectful, informative, and patient. The process of getting my car was a simple and easy process, only because Mr. Ackerman was so helpful and answered all my questions. Definitely will recommend him to friends and return in the...
Google Review
- December 05, 2019
Stephen Ackerman helped me a lot and made my purchase easy! Great experience
Google Review
- December 05, 2019
Had an uncharacteristically amazing experience here thanks to Stephen Ackerman. Perfect amount of communication and never dealt with someone more honest
Google Review
- December 05, 2019
Stephen Ackerman was great, got me the car I wanted at the price I wanted. Will work with him on my next benz.
Google Review
- December 05, 2019
Stephen Ackerman was a fantastic help with picking not only my new car, but also the many clients/coworkers I have sent Stephens way. He always gets it done!
Google Review
- December 05, 2019
Steve was great to work with and was full of product knowledge
Google Review
- December 05, 2019
We had a great experience with Patrick.
Google Review
- December 05, 2019
It was one of the best experiences i have ever had in a car buying process. From start to finish Patrick assisted me professionally and informativly and was lead with a great team at the Manhattan Mercedes dealership. The time that was taken to explain this car and was done with patience and...
Google Review
- December 05, 2019
So Ive never experienced the car buying/leasing process, so to say I was skeptical would be an understatement. I also have never driven a luxury car, so I was concerned about costs. I met with Stephen Ackerman who was incredibly easy to work with. He respected my wishes, helped me understand my...
Google Review
- December 05, 2019
We just got our first Car from Patrick. This was by far the easiest and most pleasant transaction. He are very attentive, and responding promptly to any questions we had. Can't beat this!! Thanks a lot to Patrick.
Google Review
- December 05, 2019
Steven Ackerman was terrific throughout the entire purchase process. Thoroughly explained all features, benefits etc. and was great. Thank you for a great experience!
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Google Review
- December 04, 2019
I always have a great time while servicing my car at Mercedes-Benz Manhattan mainly with the best service advisor ANGELO SANCHEZ whos always taking care of you and always happy to assist you and also update you all the informations about your car.
Google Review
- December 04, 2019
Of all the Mercedes Dealerships, I always look forward to coming here. The service is always 1st Class. Every time I enter, I am greeted by the friendly staff. Angelo Sanchez from the service department in particular always goes out of his way to make sure Im taken care of and gives a top-tiered...
Google Review
- December 04, 2019
Quick in out service. Location is very conducive and relaxing. Service rep ( Angelo Sanchez ) is very friendly, accommodating, professional and knowledgeable. He keeps me posted about the repair status. Well done !
Google Review
- December 04, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 03, 2019
Ive been servicing my car for years at MB Manhattan. Angelo is by far the best service advisor Ive had yet.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Fantastic service, would not take my car anywhere else. Make sure to ask for Angelo Sanchez, always takes great care of me, keeps me up to date, and always goes the extra mile.
Google Review
- December 03, 2019
From sales to service, I am always treated like a VIP. Special thanks to my outstanding service representative Angelo Sanchez for always being on point.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Always a great experience. They treat you like family! Ask for Angelo for the best experience.
Google Review
- December 03, 2019
Franco is amazing! Honest (this is sooooo rare in the car world), personable, timely. I only deal with him. If he is not there, I don't go. Quality of work is good too. I once had an issue where we couldn't find the problem. Mercedes Benz of Manhattan kept working on it until they resolved it.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Great Service very attentive to my needs great communication. Service manager Angelo Sanchez ensured that my vehicle would be serviced and returned before my big holiday trip and he delivered.
Google Review
- December 03, 2019
Mercedes Benz Manhattan is the only dealer in Tristate that I trust with my car. Angelo Snchez, my service manager is amazing. Angelo embodies the white glove luxury experience that you would expect being a Mercedes owner.
Google Review
- December 03, 2019
Best rep there Angelo always making things happen ! Fast quick and reliable!
Yelp Review
- November 23, 2019
Horrible service. We walked into the premises, no one welcomes anyone and on of that we felt ignored. After 15 minutes of being there a person walks up to us letting us know that the person we were suppose to meet is not available.
Google Review
- November 20, 2019
Great place to buy a car. It has been a a couple of months since we purchased our new mercedes, but now I can truly say it was a great buy as the car is running like a champ.
Google Review
- November 11, 2019
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 10, 2019
Just bought a car from here and I would say the experience was sweet and a tad sour. The end result of my purchase was 5 stars(I got what i wanted), but I took a star off because of a couple things along the way. I'll start off with the bad and go to the good. The bad, certain things that were...
Google Review
- November 07, 2019
Google Review
- November 06, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- November 04, 2019
Kareem and Patrick - the embodiment of Mercedes-Benz experience. The delivery felt exactly as it should, the best or nothing truly.
Google Review
- November 03, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Cars.com Review
- November 03, 2019
Good and looks neat. Is it still available for sale
Google Review
- October 31, 2019
This message is to the Mercedes bosses, it is so ridiculous that we pay 120K for a vehicle and the rims crack so easily, what tipe of cheap materials are you using? also the tires are horible, they also get cut easily. Many others are complaining about the same thing.
Google Review
- October 31, 2019
Great experience, super quick and easy. Ask for Cheryln Miller (sales) & Lou (sales/f&i manager) they really went above and beyond to give me my dream car!! Im so in love! Thank you so much for everything!!!!
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Voice my concern and they fixed the problem
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- October 25, 2019
Batman's underground
Google Review
- October 24, 2019
What an amazing experience! Everyone there from Elena at the front desk to Nick the manager to George in sales. They treated us well. They were very warm & welcoming. They made the process a lot easier than other places that Ive shopped around at in the past. Thank you guys once again!
Google Review
- October 23, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 22, 2019
I shopped for my first Mercedes-Benz at dealerships in the New York metropolitan area, but Mercedes-Benz Manhattan is uniquely positioned to provide all a customer needs to select, lease, purchase, finance, and eventually service their new cars. It is the only Mercedes dealership in the country that...
Google Review
- October 20, 2019
Response from the owner Replied: Hello Jonathan. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- October 18, 2019
First time I took my car there they Scratch the back bumper up and they put white out on it the next time they charged me for work that they didn't do
Yelp Review
- October 17, 2019
Please give this Benz dealership a try. Judy Piperno will give you the best customer experience Ever! She is simply the best! Knowledgeable about cars (goes beyond Mercedes, and will talk you through all your options), and just so personable and professional! I didn't think I would buy my car quite...
Google Review
- October 15, 2019
[Warning] Do not bring your car here for body work! I had a missing Crome piece for the door handle missing from the door they replace & I had somebody break the lock of my glove compartment that was close just to get in to see what I had & probably steal...Unbelievable how would this happen at a...
Response from the owner Replied: Good morning. This is certainly not the level of service we aim to provide. Please anticipate a phone call from one of our Service Managers. Can you please send us a private message with you phone number so that we may reach you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- October 13, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 10, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 08, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- October 01, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Google Review
- October 01, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 30, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 28, 2019
Google Review
- September 28, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 25, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 25, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- September 24, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 24, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 21, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 20, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 20, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 19, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.