Google Review
- December 12, 2019
I would like to thank Patrick for helping me find the car that had all trims I wanted. Really love my new car.
Google Review
- December 11, 2019
Steve Ackerman was great. Knows the AMG product inside out. I highly recommend him.
Google Review
- December 09, 2019
Google Review
- December 07, 2019
Google Review
- December 07, 2019
Went to MB of Manhattan to purchase a Sprinter van what a great dealership high end and high tech place! Sam Z was my sales rep had a wonderful experience.. Excellent customer service he knows how to get the job done fast and easy. Went to MB Manhattan even though I'm in the automotive business...
Google Review
- December 07, 2019
Sam Z is extremely friendly and knows what he's talking about. The process was so quick and easy, he gave me a great deal on the Sprinter and I couldnt be any happier. Thank you guys so much. Ill definitely be back in the future!
Google Review
- December 07, 2019
Thanks to Sam Z for making my search for a sprinter van easy and simplified! He was very patient, professional, and informative. I now have the perfect van for my business!
Google Review
- December 07, 2019
We had an exceptional experience purchasing our vehicle at Mercedes Benz Manhattan. Patrick Hering helped us pre order the new GLS and we got the delivery right when promised. The entire process was very easy.
Google Review
- December 07, 2019
GLE43 AMG
Google Review
- December 06, 2019
I highly recommend Stephen Ackerman at MB Manhattan. He's extremely professional and great to work with. Thanks, Steve!
Google Review
- December 06, 2019
My salesman was Steven Ackerman. He helped me with my purchase of my stunning 2019 AMG GT-R. Steven was informative every step of the way and handled my million questions with professionalism. After the sale Steven reached out to me to see how I was enjoying the car. That alone speaks volumes due to...
Google Review
- December 06, 2019
Steve Ackerman was great. His knowledge on cars was beyond anyone else I have done business with. I recommend him to anyone looking for a new Mercedes.
Google Review
- December 05, 2019
A friend recommended I speak to Stephen Ackerman at this dealership. Stephen did not disappoint, hes knowledgeable and very easy to deal with. I highly recommend dealing with him.
Google Review
- December 05, 2019
Stephen Ackerman found me the right car and I am beyond thrilled with my purchase. Do not hesitate to make your next purchase with him.
Google Review
- December 05, 2019
Just bought a new E450 Wagon. Sale handled very professionally by Patrick Hering. Several vehicles to choose from in inventory. Fair trade-in on my old car. Quick and easy closing. Could not be more pleased.
Google Review
- December 05, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 05, 2019
It was a pleasure working with my salesman Patrick Hering. He made the purchase of my Mercedes flawless and was able to get the car to me in very short notice. I highly recommend asking for Patrick if you walk into the dealership in the future. Very positive experience all around.
Google Review
- December 05, 2019
Great dealership with excellent service! Salesman was professional and knowledgeable about the car!
Google Review
- December 05, 2019
Patrick is the best!!
Google Review
- December 05, 2019
It was such a pleasure to work with Patrick, he is a nice guy and know what the customer wants- thanks for your help.
Google Review
- December 05, 2019
Mr. Stephen Ackerman was an extreme pleasure to work with. He was respectful, informative, and patient. The process of getting my car was a simple and easy process, only because Mr. Ackerman was so helpful and answered all my questions. Definitely will recommend him to friends and return in the...
Google Review
- December 05, 2019
Stephen Ackerman helped me a lot and made my purchase easy! Great experience
Google Review
- December 05, 2019
Had an uncharacteristically amazing experience here thanks to Stephen Ackerman. Perfect amount of communication and never dealt with someone more honest
Google Review
- December 05, 2019
Stephen Ackerman was great, got me the car I wanted at the price I wanted. Will work with him on my next benz.
Google Review
- December 05, 2019
Stephen Ackerman was a fantastic help with picking not only my new car, but also the many clients/coworkers I have sent Stephens way. He always gets it done!
Google Review
- December 05, 2019
Steve was great to work with and was full of product knowledge
Google Review
- December 05, 2019
We had a great experience with Patrick.
Google Review
- December 05, 2019
It was one of the best experiences i have ever had in a car buying process. From start to finish Patrick assisted me professionally and informativly and was lead with a great team at the Manhattan Mercedes dealership. The time that was taken to explain this car and was done with patience and...
Google Review
- December 05, 2019
So Ive never experienced the car buying/leasing process, so to say I was skeptical would be an understatement. I also have never driven a luxury car, so I was concerned about costs. I met with Stephen Ackerman who was incredibly easy to work with. He respected my wishes, helped me understand my...
Google Review
- December 05, 2019
We just got our first Car from Patrick. This was by far the easiest and most pleasant transaction. He are very attentive, and responding promptly to any questions we had. Can't beat this!! Thanks a lot to Patrick.
Google Review
- December 05, 2019
Steven Ackerman was terrific throughout the entire purchase process. Thoroughly explained all features, benefits etc. and was great. Thank you for a great experience!
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Google Review
- December 04, 2019
I always have a great time while servicing my car at Mercedes-Benz Manhattan mainly with the best service advisor ANGELO SANCHEZ whos always taking care of you and always happy to assist you and also update you all the informations about your car.
Google Review
- December 04, 2019
Of all the Mercedes Dealerships, I always look forward to coming here. The service is always 1st Class. Every time I enter, I am greeted by the friendly staff. Angelo Sanchez from the service department in particular always goes out of his way to make sure Im taken care of and gives a top-tiered...
Google Review
- December 04, 2019
Quick in out service. Location is very conducive and relaxing. Service rep ( Angelo Sanchez ) is very friendly, accommodating, professional and knowledgeable. He keeps me posted about the repair status. Well done !
Google Review
- December 04, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 03, 2019
Ive been servicing my car for years at MB Manhattan. Angelo is by far the best service advisor Ive had yet.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Fantastic service, would not take my car anywhere else. Make sure to ask for Angelo Sanchez, always takes great care of me, keeps me up to date, and always goes the extra mile.
Google Review
- December 03, 2019
From sales to service, I am always treated like a VIP. Special thanks to my outstanding service representative Angelo Sanchez for always being on point.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Always a great experience. They treat you like family! Ask for Angelo for the best experience.
Google Review
- December 03, 2019
Franco is amazing! Honest (this is sooooo rare in the car world), personable, timely. I only deal with him. If he is not there, I don't go. Quality of work is good too. I once had an issue where we couldn't find the problem. Mercedes Benz of Manhattan kept working on it until they resolved it.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Great Service very attentive to my needs great communication. Service manager Angelo Sanchez ensured that my vehicle would be serviced and returned before my big holiday trip and he delivered.
Google Review
- December 03, 2019
Mercedes Benz Manhattan is the only dealer in Tristate that I trust with my car. Angelo Snchez, my service manager is amazing. Angelo embodies the white glove luxury experience that you would expect being a Mercedes owner.
Google Review
- December 03, 2019
Best rep there Angelo always making things happen ! Fast quick and reliable!
Yelp Review
- November 23, 2019
Horrible service. We walked into the premises, no one welcomes anyone and on of that we felt ignored. After 15 minutes of being there a person walks up to us letting us know that the person we were suppose to meet is not available.
Tata U. Replied: Hello Lizette, we are sorry to hear of your negative experience with our dealership. Please feel free to visit and provide us with you direct contact information so that we may call you directly.
Google Review
- November 20, 2019
Great place to buy a car. It has been a a couple of months since we purchased our new mercedes, but now I can truly say it was a great buy as the car is running like a champ.
Google Review
- November 10, 2019
Just bought a car from here and I would say the experience was sweet and a tad sour. The end result of my purchase was 5 stars(I got what i wanted), but I took a star off because of a couple things along the way. I'll start off with the bad and go to the good. The bad, certain things that were...
Google Review
- November 07, 2019
Google Review
- November 04, 2019
Kareem and Patrick - the embodiment of Mercedes-Benz experience. The delivery felt exactly as it should, the best or nothing truly.
Cars.com Review
- November 03, 2019
Good and looks neat. Is it still available for sale
Google Review
- October 31, 2019
This message is to the Mercedes bosses, it is so ridiculous that we pay 120K for a vehicle and the rims crack so easily, what tipe of cheap materials are you using? also the tires are horible, they also get cut easily. Many others are complaining about the same thing.
Google Review
- October 31, 2019
Great experience, super quick and easy. Ask for Cheryln Miller (sales) & Lou (sales/f&i manager) they really went above and beyond to give me my dream car!! Im so in love! Thank you so much for everything!!!!
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Voice my concern and they fixed the problem
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- October 25, 2019
Batman's underground
Google Review
- October 24, 2019
What an amazing experience! Everyone there from Elena at the front desk to Nick the manager to George in sales. They treated us well. They were very warm & welcoming. They made the process a lot easier than other places that Ive shopped around at in the past. Thank you guys once again!
Google Review
- October 22, 2019
I shopped for my first Mercedes-Benz at dealerships in the New York metropolitan area, but Mercedes-Benz Manhattan is uniquely positioned to provide all a customer needs to select, lease, purchase, finance, and eventually service their new cars. It is the only Mercedes dealership in the country that...
Google Review
- October 20, 2019
Response from the owner Replied: Hello Jonathan. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- October 18, 2019
First time I took my car there they Scratch the back bumper up and they put white out on it the next time they charged me for work that they didn't do
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Yelp Review
- October 17, 2019
Please give this Benz dealership a try. Judy Piperno will give you the best customer experience Ever! She is simply the best! Knowledgeable about cars (goes beyond Mercedes, and will talk you through all your options), and just so personable and professional! I didn't think I would buy my car quite...
Google Review
- October 15, 2019
[Warning] Do not bring your car here for body work! I had a missing Crome piece for the door handle missing from the door they replace & I had somebody break the lock of my glove compartment that was close just to get in to see what I had & probably steal...Unbelievable how would this happen at a...
Response from the owner Replied: Good morning. This is certainly not the level of service we aim to provide. Please anticipate a phone call from one of our Service Managers. Can you please send us a private message with you phone number so that we may reach you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- October 13, 2019
Google Review
- October 10, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 01, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- October 01, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 30, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 25, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 25, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- September 24, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 24, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 21, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 17, 2019
First off I want to start out by saying that i never leave reviews. Fortunately, I had a very quick and easy experience with my car repair. I was Greeted by Sebastian W. He was very considerate and underataning of my problem and situation. He was able to get all the required parts needed and was...
Google Review
- September 17, 2019
Extremely responsive and professional assisting me with my vehicle service. No hassle and fast repair during my visit. Sebastian is the person to see there he was great! I wouldnt take my car anywhere else!
Google Review
- September 17, 2019
Brought my car in earlier this summer for annual check up. We were very well taken care of (as usual) by Angelo Sanchez and the team - team diagnosed problems in helpful ways, Angelo set expectations clearly and communicated as progress was made. We feel we can rely on Anthony to look out for us and...
Google Review
- September 17, 2019
Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.
Google Review
- September 17, 2019
I have had a Mercedes for almost forever. Octavio used to assist me in White Plains Mercedes and now he assists me at Manhattan Mercedes. Its because of Octavio that I keep buying a Mercedes. He is outstanding and honest. He will never do anything I do not require.
Google Review
- September 17, 2019
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 13,000 miles and have replaced 8 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- September 17, 2019
Angelo S of Mercedes Benz of Manhattan was very professional, courteous, and efficient. He made my experience a seamless process. Thank you!
Google Review
- September 17, 2019
Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.
Google Review
- September 17, 2019
I have sent many customers too Mercedes of Manhattan too see Octavio and Ive got back all good things from the customers I will keep sending customers there. I work for a towing company so its easy for me too get customers there keep up the good work
Google Review
- September 17, 2019
#1 member of the Katie Sweeney fan club here to tell you that she is the absolute best! She is so very knowledgeable in all things Mercedes-Benz. Katie always works timely and efficiently to ensure that all of you and your vehicles needs are met!
Google Review
- September 17, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 17, 2019
Angelo Sanchez is the best advisor any MB customer can ask for. He is thoughtful, professional, and extremely dedicated to his customers and his job.
Google Review
- September 17, 2019
Hands down, the most experienced, competent, trustworthy and reliable Mercedes-Benz service center. Ask for Angelo Sanchez hes the best!
Google Review
- September 17, 2019
Angelo Sanchez is AMAZING!! Angelo truly goes ABOVE & BEYOND!! We are always treated like family. As we drive into Mercedes Manhattan the outside world disappears & we are transformed into a place of serenity.... Adam THE BOSS (who now has a cool beard) greets me like a brother. Asking if there is...
Google Review
- September 17, 2019
Having Angelo as my service advisor has been an experience in professionalism and courtesy.
Google Review
- September 16, 2019
Angelo Sanchez is AMAZING!! Angelo truly goes ABOVE & BEYOND!! We are always treated like family. As we drive into Mercedes Manhattan the outside world disappears & we are transformed into a place of serenity.... Adam THE BOSS (who now has a cool beard) greets me like a brother. Asking if there is...
Yelp Review
- September 14, 2019
Just don't. Took my mother's car here because the gas door got stuck. So they broke off the door and put neon green masking tape, so I can fill gas until they get the part, FINE. I drove around probably a week with that on. Then the blind spot assist started acting up. When I called to check if they...
Tata U. Replied: Hello Randa, This is not the level of service we aim to provide. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
First off I want to start out by saying that i never leave reviews. Fortunately, I had a very quick and easy experience with my car repair. I was Greeted by Sebastian W. He was very considerate and underataning of my problem and situation. He was able to get all the required parts needed and was...
Google Review
- September 13, 2019
Extremely responsive and professional assisting me with my vehicle service. No hassle and fast repair during my visit. Sebastian is the person to see there he was great! I wouldnt take my car anywhere else!
Google Review
- September 13, 2019
Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.
Google Review
- September 13, 2019
Brought my car in earlier this summer for annual check up. We were very well taken care of (as usual) by Angelo Sanchez and the team - team diagnosed problems in helpful ways, Angelo set expectations clearly and communicated as progress was made. We feel we can rely on Anthony to look out for us and...
Google Review
- September 13, 2019
I have had a Mercedes for almost forever. Octavio used to assist me in White Plains Mercedes and now he assists me at Manhattan Mercedes. Its because of Octavio that I keep buying a Mercedes. He is outstanding and honest. He will never do anything I do not require.
Google Review
- September 13, 2019
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 13,000 miles and have replaced 8 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- September 13, 2019
Angelo S of Mercedes Benz of Manhattan was very professional, courteous, and efficient. He made my experience a seamless process. Thank you!
Google Review
- September 13, 2019
Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.
Google Review
- September 13, 2019
#1 member of the Katie Sweeney fan club here to tell you that she is the absolute best! She is so very knowledgeable in all things Mercedes-Benz. Katie always works timely and efficiently to ensure that all of you and your vehicles needs are met!
Google Review
- September 13, 2019
I have sent many customers too Mercedes of Manhattan too see Octavio and Ive got back all good things from the customers I will keep sending customers there. I work for a towing company so its easy for me too get customers there keep up the good work
Google Review
- September 13, 2019
Angelo Sanchez is the best advisor any MB customer can ask for. He is thoughtful, professional, and extremely dedicated to his customers and his job.
Google Review
- September 13, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 13, 2019
Hands down, the most experienced, competent, trustworthy and reliable Mercedes-Benz service center. Ask for Angelo Sanchez hes the best!
Google Review
- September 13, 2019
Having Angelo as my service advisor has been an experience in professionalism and courtesy.
Yelp Review
- September 11, 2019
In June 2019, I leased my second new Mercedes. After the deal was negotiated the dealership unbeknownst to me until later charged me $70 for for fuel. When I bought this to the attention of my sales person I was informed that it would be refunded. I believe it to be common practice that when you...
Google Review
- September 10, 2019
Great service. Car ready when promised.
Google Review
- September 10, 2019
Franco Savo is the best service Advisor
Google Review
- September 10, 2019
I feel its my duty to share my thoughts and my opinions of one particular service advisor at Mercedes Benz of Manhattan, Angelo Sanchez. Ive been fortunate enough to have many cars in my life and have dealt with many service advisors, but only a couple stand out enough for me to take the time to...
Google Review
- September 10, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 10, 2019
Sebastian was extremely helpful and knowledgeable and explained everything to me so I understood the process. Thank you Sebastian for making my experience so easy!
Google Review
- September 10, 2019
I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didnt feel pressured or anything of that sort! I really...
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 10, 2019
Sebastian was extremely helpful and knowledgeable and explained everything to me so I understood the process. Thank you Sebastian for making my experience so easy!
Google Review
- September 09, 2019
Google Review
- September 09, 2019
I feel its my duty to share my thoughts and my opinions of one particular service advisor at Mercedes Benz of Manhattan, Angelo Sanchez. Ive been fortunate enough to have many cars in my life and have dealt with many service advisors, but only a couple stand out enough for me to take the time to...
Google Review
- September 09, 2019
Great service. Car ready when promised.
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Franco Savo is the best service Advisor
Google Review
- September 09, 2019
Google Review
- September 08, 2019
I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didnt feel pressured or anything of that sort! I really...
Google Review
- September 08, 2019
Shady
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
Terrible customer service.
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, whove dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media....
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 08, 2019
Kim is rude and does not put the customer first. She should be fired
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
If you wish to feel degraded and scammed, you are more than welcomed to come here.
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
Super shady place avoid al all cost. This sale rep Kim and manager have no class
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
This dealership is not helpful if you didnt purchase your Mercedes from them.
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- September 08, 2019
Service no good METRIS vehicle
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Google Review
- September 08, 2019
Super friendly people here. The place is beautiful and clean. I met Garry Mann one of the most honest salesman ever you can find, seriously, very knowledgeable about cars. he will make sure you are fully satisfied with the car you purchase, I highly recommend him to anyone looking to buy a...
Google Review
- September 08, 2019
Always 5 stars at MBM! Its a dealership experience like no other. From the second you walk in you are always greeted with warm welcomes and smiling faces. If you are bringing your car for service, be sure that you see Sebastian as your service advisor. He is always extremely informative, courteous,...
Google Review
- September 08, 2019
Wish I can give more than 5 stars. When I bought my car from Gary he was polite, knowledgeable and very patient with me. That was 2 years ago. Where Mercedes of Manhattan really impressed me with, was their service department. Wow !! Angelo Sanchez is the man! He personally texts me to remind me...
Google Review
- September 08, 2019
Thanks so much for helping my Mom understand every feature of her new C-300. The fact that her sales rep John Hart took the time to deliver her car to her home, take her through every feature and show her every knob and control was amazing. This is her 4th MB from Mercedes-Benz Manhattan. Everyone...
Google Review
- September 08, 2019
I gotta say after leasing numerous Mercedes Benz cars from Manhattan Mercedes I never regretted a moment. From sales to service Ive had nothing but great and professional courtesy from numerous people I have had to deal with at Mercedes. In regards to service at Mercedes Ive dealt for numerous years...
Google Review
- September 08, 2019
Mercedes-Benz Manhattan is amazing!! Ive worked with my service advisor Sebastian for many years and he is great! I recommend all my friends and family to come here and make sure to ask for Sebastian in service! Highly recommend!!
Google Review
- September 08, 2019
By far one of the worst customer service experiences Ive encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once...
Response from the owner Replied: Qiu Ping Wang, this is not the experience we aim to provide, and one of our Sales Managers would like the opportunity to speak with you. Can you please send us a private message with your contact information so that we may call you to discuss? Please visit mbmanhattan.com/contact-us to provide your contact information.
Google Review
- September 08, 2019
Best customer service. Kim, was my sales representative and he got me into my new car hassle free.
Google Review
- September 08, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 08, 2019
I love coming to this dealership. Angelo Snchez is a great service rep. He is attentive and keeps his promises. I highly recommend this dealership if youre in the tristate area.
Google Review
- September 08, 2019
Terrific and quick experience. Really appreciated Octavios assistance in getting my headlamp replaced quickly
Google Review
- September 08, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 08, 2019
Extremely shady, unprofessional, rude and arrogant salesmen. Kim Christensen, by far the worst. Eludes all forms of communication. When I finally showed up to the dealership to cancel the deal, she was no where to be found! In addition, her boss Nicholas tried to cover up but was caught multiple...
Response from the owner Replied: Peng Wang, We are sorry that you were left with a negative impression of our dealer. This is not the level of service we aim to provide. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 08, 2019
I have nothing but nice thing to say about this dealership from the sales department to the service department everyone is so nice and friendly. They make you feel like family
Google Review
- September 08, 2019
Prior to coming here, I called and emailed to request details about a car I wanted but received no response so I decided to do a walk-in. Maybe I walked in on a bad day, but the sales reps were aggressive, rude, and condescending. It like they just wanted to push a sale on me and did not care about...
Response from the owner Replied: Sena, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
Called to view a car and put $500 deposit down. Canceled 3 days before because something came up. They said they would refund me back the $500. Two weeks later still havent been refunded and called manger he said he will look into it and call me back and never did! Scam artists!!
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Google Review
- September 08, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Google Review
- September 08, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 08, 2019
This place deserves 0 stars!!!!! Worst customer service Ive ever received in my life!!! Condescending staff, store was empty but they simply ignored us. Waited 40min to have a test drive and this one guy kept saying its coming, give it a couple mins till he finally disappeared and we were left...
Google Review
- September 08, 2019
Great In and Out in no time.Service advisor explained everything in details.My experience was an A+
Google Review
- September 08, 2019
Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.
Google Review
- September 08, 2019
Poor customer service and extremely shady practice. Would definitely avoid coming here!
Google Review
- September 08, 2019
Wish I can give more than 5 stars. When I bought my car from Gary he was polite, knowledgeable and very patient with me. That was 2 years ago. Where Mercedes of Manhattan really impressed me with, was their service department. Wow !! Angelo Sanchez is the man! He personally texts me to remind me...
Google Review
- September 08, 2019
I love coming to this dealership. Angelo Snchez is a great service rep. He is attentive and keeps his promises. I highly recommend this dealership if youre in the tristate area.
Google Review
- September 08, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 07, 2019
Terrific and quick experience. Really appreciated Octavios assistance in getting my headlamp replaced quickly
Google Review
- September 07, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 07, 2019
This place deserves 0 stars!!!!! Worst customer service Ive ever received in my life!!! Condescending staff, store was empty but they simply ignored us. Waited 40min to have a test drive and this one guy kept saying its coming, give it a couple mins till he finally disappeared and we were left...
Google Review
- September 07, 2019
Google Review
- September 07, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Response from the owner Replied: Tiffany, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Response from the owner Replied: Derek, We'd like to understand what prompted you to leave us a 1-star review. We'd like the opportunity to discuss this with you further. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Shady
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Poor customer service and extremely shady practice. Would definitely avoid coming here!
Google Review
- September 06, 2019
Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, whove dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media....
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Kim is rude and does not put the customer first. She should be fired
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
If you wish to feel degraded and scammed, you are more than welcomed to come here.
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Super shady place avoid al all cost. This sale rep Kim and manager have no class
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Terrible customer service.
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Always 5 stars at MBM! Its a dealership experience like no other. From the second you walk in you are always greeted with warm welcomes and smiling faces. If you are bringing your car for service, be sure that you see Sebastian as your service advisor. He is always extremely informative, courteous,...
Google Review
- September 06, 2019
Thanks so much for helping my Mom understand every feature of her new C-300. The fact that her sales rep John Hart took the time to deliver her car to her home, take her through every feature and show her every knob and control was amazing. This is her 4th MB from Mercedes-Benz Manhattan. Everyone...
Google Review
- September 06, 2019
I gotta say after leasing numerous Mercedes Benz cars from Manhattan Mercedes I never regretted a moment. From sales to service Ive had nothing but great and professional courtesy from numerous people I have had to deal with at Mercedes. In regards to service at Mercedes Ive dealt for numerous years...
Google Review
- September 06, 2019
Mercedes-Benz Manhattan is amazing!! Ive worked with my service advisor Sebastian for many years and he is great! I recommend all my friends and family to come here and make sure to ask for Sebastian in service! Highly recommend!!
Google Review
- September 06, 2019
By far one of the worst customer service experiences Ive encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once...
Response from the owner Replied: Qiu Ping Wang, this is not the experience we aim to provide, and one of our Sales Managers would like the opportunity to speak with you. Can you please send us a private message with your contact information so that we may call you to discuss? Please visit mbmanhattan.com/contact-us to provide your contact information.
Google Review
- September 06, 2019
Extremely shady, unprofessional, rude and arrogant salesmen. Kim Christensen, by far the worst. Eludes all forms of communication. When I finally showed up to the dealership to cancel the deal, she was no where to be found! In addition, her boss Nicholas tried to cover up but was caught multiple...
Response from the owner Replied: Peng Wang, We are sorry that you were left with a negative impression of our dealer. This is not the level of service we aim to provide. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Prior to coming here, I called and emailed to request details about a car I wanted but received no response so I decided to do a walk-in. Maybe I walked in on a bad day, but the sales reps were aggressive, rude, and condescending. It like they just wanted to push a sale on me and did not care about...
Response from the owner Replied: Sena, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Yelp Review
- September 06, 2019
Trust no one from this dealership. I was mistreated by Nicholas. Refused to give me information and I wanted to file a formal complaint but was brushed off. Would not recommend this place! Stay away! Especially.
Google Review
- September 04, 2019
Best customer service. Kim, was my sales representative and he got me into my new car hassle free.
Google Review
- August 31, 2019
Great service and best car!
Google Review
- August 29, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Yelp Review
- August 28, 2019
Best mercedez service and staff. Adam Havriliak and Sebastian are the best advisors I have ever had in the 20+ years servicing my cars. PS. Adam Love the beard buddy.
Google Review
- August 27, 2019
I have nothing but nice thing to say about this dealership from the sales department to the service department everyone is so nice and friendly. They make you feel like family
Google Review
- August 26, 2019
Service no good METRIS vehicle
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Yelp Review
- August 26, 2019
I have a 2017 Mercedes, therefore I needed some service or checkup several times. Never had a good experience here but it is better than the lic Mercedez. Lic dealership is absolutely awful. I can tell. It is pretty busy there and they don't look organized well. I guess it's because of the location...
Google Review
- August 24, 2019
Google Review
- August 24, 2019
Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.
Google Review
- August 19, 2019
Called to view a car and put $500 deposit down. Canceled 3 days before because something came up. They said they would refund me back the $500. Two weeks later still havent been refunded and called manger he said he will look into it and call me back and never did! Scam artists!!
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Google Review
- August 17, 2019
Google Review
- August 15, 2019
Super friendly people here. The place is beautiful and clean. I met Garry Mann one of the most honest salesman ever you can find, seriously, very knowledgeable about cars. he will make sure you are fully satisfied with the car you purchase, I highly recommend him to anyone looking to buy a...
Cars.com Review
- August 13, 2019
I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class...
Dealer response from DealerRater Replied: Hello Mr. McMahon. We regret to hear of the difficulties you experienced with your Mercedes-Benz. In review of our records, your vehicle has not been to our Service Department in over 2 years. We trust you can understand it is difficult for us to offer an opinion at this distance, or without having seen the vehicle. Please feel free to contact our Service Department if you'd like to discuss your concerns over the phone. We can be reached at 212-629-1600.
Google Review
- August 12, 2019
This dealership is not helpful if you didnt purchase your Mercedes from them.
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- August 11, 2019
Great In and Out in no time.Service advisor explained everything in details.My experience was an A+
Google Review
- August 08, 2019
Frauds, Scammers, and thieves. Would give 0 stars if possible. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I...
Response from the owner Replied: Hello Dan. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- August 08, 2019
Everyone was busy on Monday at 4pm???Maybe Next time have to dress a Jacket
Response from the owner Replied: Hi J Santiago. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- August 08, 2019
Worst service experience, They selling the car with option, and the option doesnt work and I brought them to get service or check, they keep saying there is no option, I had to prove them the option and send them the manual paper as well,They should know and do the test driving Instead of saying you...
Response from the owner Replied: Hello Gyungjoon. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- August 08, 2019
I already bought 2 Mercedes here in the last two years. I always walk out satisfied from the dealership. They helpful and really knowledgeable about what they do! Thank you!
Google Review
- August 08, 2019
Very nice place! The dealership is amazing, there are a lot of AMGModels and the atmosphere and decoration of this dealership is top notch! The customer service there is just as good as everything else! I had a problem with my car wash, not really a problem, but it took longer than expected and the...
Google Review
- August 08, 2019
Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fianc and I the most exceptional customer service we have ever received. She was very professional and knowledgeable about the cars we were interested in being that we are expecting a baby. The Sales Manager Scott...
Google Review
- August 08, 2019
We have been to Mercedes Benz of Manhattan twice, but it will not be our last time because each personnel, for example: receptionist, service part, management, sales etc... The atmosphere is very positive.Note: We were there to get our car repair, and we decided to purchase a new one...WOW.....
Google Review
- August 08, 2019
Interesting place. First off the dealership is amazing, there are AMG models everywhere and the decoration is spot on. Furthermore its extremely modern and well designed. The people there all dress up in appropriate attire and look good as they should because youre at a Mercedes dealership. Not...
Google Review
- August 08, 2019
I took my glk diesel for check engine light and I was told that one of the sensors needed to be replaced.Later i got a phone call telling me that they suggest a wheel rotation and alignment even though my car drove straight as an arrow. i told them so but at last i agreed since a wheel alignment...
Response from the owner Replied: Hello D Beqaj. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. Matthew Gesek, our Service Manager, will be reaching out to you to today discuss any outstanding concerns you may have with your vehicle.
Google Review
- August 05, 2019
I took my glk diesel for check engine light and I was told that one of the sensors needed to be replaced.Later i got a phone call telling me that they suggest a wheel rotation and alignment even though my car drove straight as an arrow. i told them so but at last i agreed since a wheel alignment...
Response from the owner Replied: Hello D Beqaj. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. Matthew Gesek, our Service Manager, will be reaching out to you to today discuss any outstanding concerns you may have with your vehicle.
Yelp Review
- August 03, 2019
I currently own C300 2013 I am very disappointed with this car. My car was caught in a rain storm July 17, 2019. My dad passed away and I was heading to Florida when the car shut down completely and would not start. I found out by the dealer in Manhattan that water got into the engine. Now my ? Is...
Tata U. Replied: Hi Beverley. It seems we missed the mark! Please contact us privately with your contact information so that we may call you to address your concerns over the phone. Please visit to provide your information. Thank you.
Yelp Review
- July 30, 2019
Owning a vintage Mercedes is a chore. Firstly, it's a real Inspector Gadget of a car- nothing is where it's expected to be and everything is about the car is wildly complicated and fairly unintuitive. If you dare to insert a non-Mercedes part, it will be rejected with dire consequences. At the...
Tata U. Replied: Hi Leslie. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that our Service Manager, Matt Gesek may call you. Visit to provide your information, please.
Google Review
- July 29, 2019
We have been to Mercedes Benz of Manhattan twice, but it will not be our last time because each personnel, for example: receptionist, service part, management, sales etc... The atmosphere is very positive.Note: We were there to get our car repair, and we decided to purchase a new one...WOW.....
Yelp Review
- July 26, 2019
I recently had the pleasure of working with Elaine Velez at MB of Manhattan and it was such a great experience. The day I walked in I was still shopping around but without pressure Elaine gave me an unbeatable price. Right then and there we put a deposit on the car. Still unsure I got the best deal...
Google Review
- July 25, 2019
Google Review
- July 25, 2019
Frauds, Scammers, and thieves. Would give 0 stars if possible. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I...
Response from the owner Replied: Hello Dan. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Yelp Review
- July 24, 2019
Frauds, Scammers, and thieves. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I contacted Triple-A to pop the...
Tata U. Replied: Hello Dan. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit to provide your information.
Google Review
- July 23, 2019
Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fianc and I the most exceptional customer service we have ever received. She was very professional and knowledgeable about the cars we were interested in being that we are expecting a baby. The Sales Manager Scott...
Google Review
- July 20, 2019
I already bought 2 Mercedes here in the last two years. I always walk out satisfied from the dealership. They helpful and really knowledgeable about what they do! Thank you!
Yelp Review
- July 17, 2019
The worst ever. Overpriced and sloppy. Misdiagnosed my convertible top issue and estimated a whopping $7,500 to fix it - by replacing everything that moves. Kraft German Auto in Brooklyn did it for way less than $1,000.
Tata U. Replied: Hello Ulrich. It seems we missed the mark. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Please visit to provide your information.
Google Review
- July 15, 2019
Everyone was busy on Monday at 4pm???Maybe Next time have to dress a Jacket
Response from the owner Replied: Hi J Santiago. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- July 14, 2019
Very nice place! The dealership is amazing, there are a lot of AMGModels and the atmosphere and decoration of this dealership is top notch! The customer service there is just as good as everything else! I had a problem with my car wash, not really a problem, but it took longer than expected and the...
Google Review
- July 11, 2019
Interesting place. First off the dealership is amazing, there are AMG models everywhere and the decoration is spot on. Furthermore its extremely modern and well designed. The people there all dress up in appropriate attire and look good as they should because youre at a Mercedes dealership. Not...
Google Review
- July 09, 2019
Interesting place. First off the dealership is amazing, there are AMG models everywhere and the decoration is spot on. Furthermore its extremely modern and well designed. The people there all dress up in appropriate attire and look good as they should because youre at a Mercedes dealership. Not...
Google Review
- July 09, 2019
Worst service experience, They selling the car with option, and the option doesnt work and I brought them to get service or check, they keep saying there is no option, I had to prove them the option and send them the manual paper as well,They should know and do the test driving Instead of saying you...
Response from the owner Replied: Hello Gyungjoon. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- July 09, 2019
Google Review
- July 08, 2019
Great and speedy service. brought my car in for a sensor replacement estimated repair was 4 days.My car was ready and repaired in a day!
Google Review
- July 08, 2019
My experience buying Mercedes GL450 with Mary Godek was very remarkable. She is an experienced and well knowledgeable sales rep. She made buying my suv experience a breeze. I would highly recommend anyone looking to buy a Mercedes to go to this location on 11th Ave.
Google Review
- July 08, 2019
Amazing kind and efficient at getting me the car I wanted.
Google Review
- July 08, 2019
My mechanic ordered some parts for my car, he's waiting for those part one week already. The person who distributes them still does not deliver it, and he's supposed have it for 2 days already.
Response from the owner Replied: Hi Margarita. Please provide us with your direct contact information at mbmanhattan.com/contact-us so that we may call you directly to discuss your parts order.
Google Review
- July 08, 2019
Great service very informative .
Google Review
- July 08, 2019
I usually do not leave reviews but this one deserved all 5 Stars. The experience and overall customer service I received from Mercedes- Benz Manhattan was incomparable. I was greeted every single time I walked into a new part of the dealership and truly felt at home. I was ending a lease from a...
Google Review
- July 08, 2019
We came in late on a holiday weekend and Kim Christensen the sales associate we dealt with was superb. He understood our needs immediately and worked with the move the process along quickly. He was very knowledgable, efficient, and personable. We also dealt with Nick to close our sale and again he...
Google Review
- July 08, 2019
Amazing service! Anastasia walked us throughout the whole process, she was super kind and informative! Douglas and Scott took a part in our purchase as well and were amazing! Overall great team! I am very happy with my purchase, will definitely recommend to a friend!
Google Review
- July 08, 2019
I brought my Smart Car in for service. The car had multiple issues and required several visits before everything was solved. Fortunately, I had Franco Savo as my service advisor. Franco not only kept me informed at each step of the process, he want beyond what anyone could have expected to ensure...
Google Review
- July 08, 2019
Just bought my first car from Greenwich Mercedes and i love it!Ben Nrecaj did an outstanding job helping me make my decision on which car i wanted to get. Ben went over the whole car with me, set up my bluetooth and even programed my seats. This was truly an amazing experience. I will definitely be...
Google Review
- July 08, 2019
Worst service department ever! Our car goes in repeatedly for the same complaints. It takes at least 3 tries before they get it right. They dont care at all. We used to take our cars to Mercedes in Southampton & they fixed every issue 1st time & we never worried about having to go back. I believe...
Response from the owner Replied: Hello Rosemarie. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Adam, our Assistant Service Manager, will be giving you a call today to discuss.
Google Review
- July 08, 2019
Tate Umana sets the standard high for the best customer experience Ive had at any luxury car dealership. Because of her continued commitment to service excellence, Ill continue to buy and service my cars at MB Manhattan.
Google Review
- July 08, 2019
Great and speedy service. brought my car in for a sensor replacement estimated repair was 4 days.My car was ready and repaired in a day!
Google Review
- July 06, 2019
We came in late on a holiday weekend and Kim Christensen the sales associate we dealt with was superb. He understood our needs immediately and worked with the move the process along quickly. He was very knowledgable, efficient, and personable. We also dealt with Nick to close our sale and again he...
Google Review
- July 05, 2019
Google Review
- July 01, 2019
I brought my Smart Car in for service. The car had multiple issues and required several visits before everything was solved. Fortunately, I had Franco Savo as my service advisor. Franco not only kept me informed at each step of the process, he want beyond what anyone could have expected to ensure...
Yelp Review
- June 29, 2019
My wife and I bought our GLC from MB Manhattan two years ago. Driving home last night the front end collapsed on a busy Bronx road - no pothole, no blow out, no nothing just a loud pop and our front end is sitting on the front tires. Roadside Assistance (that review is coming next) called for a tow...
Tata U. Replied: Christopher, please reply privately with your personal contact information so that our Service Manager, Matt Gesek can reach out to you to discuss further. Please visit to provide your phone number and we will call you.
Google Review
- June 28, 2019
They are kind on the outside (friendly, good complimentary drinks) and thieves on the inside. After my parents bought a GLE 350 on lease, the salesmen tried to (just like your stereotypical car salesmen) tried to slap as many ridiculously overly priced useless types of insurance. Screw you...
Google Review
- June 28, 2019
I usually do not leave reviews but this one deserved all 5 Stars. The experience and overall customer service I received from Mercedes- Benz Manhattan was incomparable. I was greeted every single time I walked into a new part of the dealership and truly felt at home. I was ending a lease from a...
Google Review
- June 26, 2019
Excellent Customer Experience A +++
Google Review
- June 26, 2019
Excellent Customer Experience A +++
Google Review
- June 22, 2019
Great service very informative .
Google Review
- June 22, 2019
Great service very informative .
Google Review
- June 19, 2019
Just bought my first car from Greenwich Mercedes and i love it!Ben Nrecaj did an outstanding job helping me make my decision on which car i wanted to get. Ben went over the whole car with me, set up my bluetooth and even programed my seats. This was truly an amazing experience. I will definitely be...
Google Review
- June 18, 2019
Worst service department ever! Our car goes in repeatedly for the same complaints. It takes at least 3 tries before they get it right. They dont care at all. We used to take our cars to Mercedes in Southampton & they fixed every issue 1st time & we never worried about having to go back. I believe...
Response from the owner Replied: Hello Rosemarie. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Adam, our Assistant Service Manager, will be giving you a call today to discuss.
Google Review
- June 18, 2019
Google Review
- June 17, 2019
Amazing kind and efficient at getting me the car I wanted.
Google Review
- June 17, 2019
Worst service department ever! Our car goes in repeatedly for the same complaints. It takes at least 3 tries before they get it right. They dont care at all. We used to take our cars to Mercedes in Southampton & they fixed every issue 1st time & we never worried about having to go back. I believe...
Google Review
- June 15, 2019
Amazing service! Anastasia walked us throughout the whole process, she was super kind and informative! Douglas and Scott took a part in our purchase as well and were amazing! Overall great team! I am very happy with my purchase, will definitely recommend to a friend!
Google Review
- June 14, 2019
My experience buying Mercedes GL450 with Mary Godek was very remarkable. She is an experienced and well knowledgeable sales rep. She made buying my suv experience a breeze. I would highly recommend anyone looking to buy a Mercedes to go to this location on 11th Ave.
Google Review
- June 14, 2019
Tate Umana sets the standard high for the best customer experience Ive had at any luxury car dealership. Because of her continued commitment to service excellence, Ill continue to buy and service my cars at MB Manhattan.
Google Review
- June 13, 2019
My mechanic ordered some parts for my car, he's waiting for those part one week already. The person who distributes them still does not deliver it, and he's supposed have it for 2 days already.
Response from the owner Replied: Hi Margarita. Please provide us with your direct contact information at mbmanhattan.com/contact-us so that we may call you directly to discuss your parts order.
Google Review
- June 08, 2019
We had a very good experience with Mercedes Manhattan working with Nicole Nieves to order a new Smart car. She was very helpful and responsive and we love our new car.
Google Review
- June 08, 2019
Its been a great experience buying my first car with Mercedes Benz Manhattan dealership.Mr. Patrick Hering helped me in showing the cars I was interested in. And later helped me in finalizing the Car C300 4 Matic Coupe. He answered every query I had and answered all phone calls I made to dealership...
Google Review
- June 08, 2019
The Nicole Nieves was very professional, while taking care of me... shes the best
Google Review
- June 08, 2019
Gary Mann and Joe Yobbi great to work with. 10/10 experience
Google Review
- June 08, 2019
Great experience!Top customer service Andrew & Scott thank you !!!
Google Review
- June 08, 2019
If I could give service a 6 star rating I would. Ken Smith is my service advisor and he was excellent from the start. He got me right in, when I got there check in went smooth and efficiently. He kept me informed on what was going on with the car throughout the process. I feel I got a great value...
Google Review
- June 08, 2019
I have purchased 3 cars from Elaine. She is extremely knowledgeable and best of all kind and compassionate. I have never once felt that I was just a sale to her. She's always treated me like family and I can't say enough about the courteous and professional approach she takes with all her clients. I...
Google Review
- June 08, 2019
I worked with Elaine Velez from Mercedes Benz Manhattan. The experience was exceptional. Elaine went above and beyond to find me the perfect vehicle and made the process enjoyable. She was extremely attentive, patient and bent over backwards to accommodate my requests. I highly recommend working...
Google Review
- June 08, 2019
Angelo Sanchez in the service department of Mercedes-Benz Manhattan is simply outstanding! Courteous, professional, knowledgeable and a tremendous ability to connect with people and clearly communicate! A person of integrity, I have complete trust in Angelo to keep my car both looking and running...
Google Review
- June 08, 2019
A******* Amazing experience with Nicole and entire team at Mercedes Benz of Manhattan!!! Nicole was extremely transparent and very knowledgable. Would highly recommend for all your Mercedes needs. Entire transaction was completed extremely fast and seamless. The most stress free delivery process...
Google Review
- June 08, 2019
My lease was up and I needed a new lease before I exceeded the 45,000 miles I was allowed. Robert Nowomiejski went out of his way to quickly find the exact Luxury Mercedes we wanted. No other dealer we went to could meet our specific requests. And we did not exceed the 45,000 miles.Well done Robert....
Google Review
- June 08, 2019
The sales representative here is very helpful, and I would like to thank Patrick Herring for his work. He works diligently and enthusiastically at the beginning. Without his work, the score will be 1.0 without any question. We got our favorite car and it is the best car I have ever got. However, I...
Response from the owner Replied: Hello Bing. Thank you for your feedback. We have shared your review with Kareem and Patrick. Please anticipate a follow up phone call today.
Google Review
- June 08, 2019
All is well until you have a problem with the vehicle. Car towed, loaner in your contract. However no car available. They are of no help. You are on your own. Not even pleasant about it.
Response from the owner Replied: Hello Mirna, Thank you for sharing. Please anticipate a phone call from our Assistant Service Manager Adam today.
Google Review
- June 08, 2019
Service advisors are great however be careful with the diagnostic costs. Went in today due to a brake light and bad front sensor and was told over the phone that the fee for a diagnosis is 1.5 hours or $180. However upon arrival today Was told that it is $180 for every error code. BMW on the other...
Google Review
- June 08, 2019
Anastasia was excellent! Very professional and to the point. Would recommend and refer to friends and family.
Google Review
- June 07, 2019
I worked with Elaine Velez from Mercedes Benz Manhattan. The experience was exceptional. Elaine went above and beyond to find me the perfect vehicle and made the process enjoyable. She was extremely attentive, patient and bent over backwards to accommodate my requests. I highly recommend working...
Google Review
- June 05, 2019
I have purchased 3 cars from Elaine. She is extremely knowledgeable and best of all kind and compassionate. I have never once felt that I was just a sale to her. She's always treated me like family and I can't say enough about the courteous and professional approach she takes with all her clients. I...
Google Review
- June 02, 2019
Its been a great experience buying my first car with Mercedes Benz Manhattan dealership.Mr. Patrick Hering helped me in showing the cars I was interested in. And later helped me in finalizing the Car C300 4 Matic Coupe. He answered every query I had and answered all phone calls I made to dealership...
Google Review
- June 01, 2019
My lease was up and I needed a new lease before I exceeded the 45,000 miles I was allowed. Robert Nowomiejski went out of his way to quickly find the exact Luxury Mercedes we wanted. No other dealer we went to could meet our specific requests. And we did not exceed the 45,000 miles.Well done Robert....
Google Review
- May 31, 2019
Google Review
- May 31, 2019
A******* Amazing experience with Nicole and entire team at Mercedes Benz of Manhattan!!! Nicole was extremely transparent and very knowledgable. Would highly recommend for all your Mercedes needs. Entire transaction was completed extremely fast and seamless. The most stress free delivery process...
Google Review
- May 30, 2019
Anastasia was excellent! Very professional and to the point. Would recommend and refer to friends and family.
Google Review
- May 30, 2019
Service advisors are great however be careful with the diagnostic costs. Went in today due to a brake light and bad front sensor and was told over the phone that the fee for a diagnosis is 1.5 hours or $180. However upon arrival today Was told that it is $180 for every error code. BMW on the other...
Google Review
- May 28, 2019
All is well until you have a problem with the vehicle. Car towed, loaner in your contract. However no car available. They are of no help. You are on your own. Not even pleasant about it.
Response from the owner Replied: Hello Mirna, Thank you for sharing. Please anticipate a phone call from our Assistant Service Manager Adam today.
Google Review
- May 27, 2019
The sales representative here is very helpful, and I would like to thank Patrick Herring for his work. He works diligently and enthusiastically at the beginning. Without his work, the score will be 1.0 without any question. We got our favorite car and it is the best car I have ever got. However, I...
Response from the owner Replied: Hello Bing. Thank you for your feedback. We have shared your review with Kareem and Patrick. Please anticipate a follow up phone call today.
Google Review
- May 25, 2019
Google Review
- May 24, 2019
Great experience!Top customer service Andrew & Scott thank you !!!
Google Review
- May 22, 2019
We had a very good experience with Mercedes Manhattan working with Nicole Nieves to order a new Smart car. She was very helpful and responsive and we love our new car.
Google Review
- May 21, 2019
The Nicole Nieves was very professional, while taking care of me... shes the best
Google Review
- May 21, 2019
Gary Mann and Joe Yobbi great to work with. 10/10 experience
Google Review
- May 14, 2019
Angelo Sanchez in the service department of Mercedes-Benz Manhattan is simply outstanding! Courteous, professional, knowledgeable and a tremendous ability to connect with people and clearly communicate! A person of integrity, I have complete trust in Angelo to keep my car both looking and running...
Google Review
- May 11, 2019
If I could give service a 6 star rating I would. Ken Smith is my service advisor and he was excellent from the start. He got me right in, when I got there check in went smooth and efficiently. He kept me informed on what was going on with the car throughout the process. I feel I got a great value...
Google Review
- May 08, 2019
Had an issue with a recall on my smart car, my car was in good driving condition, when it checked in for the recall, but it mysteriously died at their shop. As a result I ended up in small claims court , which eventually was settled, but i was scammed withvan agreement that Mercedes Benz has...
Response from the owner Replied: Hello. We invite you to contact our Service Manager, Matthew Gesek at your convenience. He can be reached at 212-629-1600.
Google Review
- May 08, 2019
I was visiting NYC from PA with my girlfriend and we hit a bad pothole to result in a lacerated tire at 3pm on a Saturday!!! I was lucky enough to get my car back to the dealership before 5pm (when they close) but Katie the service advisor really looked out for us and even managed to arrange an...
Google Review
- May 08, 2019
The team at Mercedes Benz Manhattan is outstanding. Keep up he great work, specially Angelo!
Google Review
- May 08, 2019
I wish I can say enough on the service this guy provided Patrick amazing top noch
Google Review
- May 08, 2019
What a great experience my wife and I had at Mercedes of Manhattan! We absolutely love our C300, we received a great deal on it, fantastic lease special! The car is amazing, it is easy to park, so we can street park so we can save some money by not parking in a garage! It also looks good with a...
Google Review
- May 08, 2019
Angelo made my experience at Mercedes extremely pleasant. First time servicing my vehicle and he made sure to explain everything fully. I expressed some concerns and he was able to deliver. Kept me up to date through out the whole process and will keep me as a customer! Thank you so much Angelo....
Google Review
- May 08, 2019
The service and professionalism at Mercedes Benz Manhattan is equally as good as any place that can be found in Germany. I have owned four different Mercedes models, and my current car, an S600, was brought here many times. In fact, I also took the 3 other Mercedes cars that I used to drive, to...
Google Review
- May 08, 2019
Everybody I met at this dealership is extremely professional. I just bought a 2016 Honda Fit and I love it! My sales person, Brian S. was very knowledgeable and helpful. Reece in the documents department made the paperwork process smooth and painless. Richard voluntarily stepped in when I was in...
Google Review
- May 08, 2019
I am writing this review to give the highest Kudos to Elaine in Sales. She was and still is a consummate Professional.She was totally patient, understanding and impeccable with her overall demeanor and professionalism.Mercedes-Benz of Manhattan should be proud of individuals like Elaine representing...
Google Review
- May 08, 2019
We loved working with Anastasia Z. when considering a new MB automobile. She was very professional, informative and patient. She walked us through the process and was a great MB consultant. We highly recommend Anastasia when considering a sales professional in the NYC show room.
Google Review
- May 08, 2019
My service Advisor Angelo was great. He answered all my questions and delivered my car when promised. I recommend going to Mercedes of Manhattan. Angelo and the other staff member make you feel welcome and they go above and beyond to meet your needs.
Google Review
- May 08, 2019
Just had an incredible educational experience. It wasnt about the beautiful car and the respect that Mercedes Benz has earned over the years, it was about both Scott Malise and Lou Shapiro With their in-depth knowledge of the product and creating a package that was perfect for me. I could not thank...
Google Review
- May 04, 2019
The service and professionalism at Mercedes Benz Manhattan is equally as good as any place that can be found in Germany. I have owned four different Mercedes models, and my current car, an S600, was brought here many times. In fact, I also took the 3 other Mercedes cars that I used to drive, to...
Yelp Review
- May 03, 2019
Last week I purchased a new car from Mercedes Benz Manhattan. From setting up my appointment with Haley Paldo to driving out of the showroom with my new car, the experience was memorable. My salesman, Bernie Chesney worked his tail off to get me the car I really wanted. Even-though it is car that...
Google Review
- May 03, 2019
The service and professionalism at Mercedes Benz Manhattan is equally as good as any place that can be found in Germany. I have owned four different Mercedes models, and my current car, an S600, was brought here many times. In fact, I also took the 3 other Mercedes cars that I used to drive, to...
Google Review
- May 01, 2019
Just had an incredible educational experience. It wasnt about the beautiful car and the respect that Mercedes Benz has earned over the years, it was about both Scott Malise and Lou Shapiro With their in-depth knowledge of the product and creating a package that was perfect for me. I could not thank...
Google Review
- May 01, 2019
Had an issue with a recall on my smart car, my car was in good driving condition, when it checked in for the recall, but it mysteriously died at their shop. As a result I ended up in small claims court , which eventually was settled, but i was scammed withvan agreement that Mercedes Benz has...
Response from the owner Replied: Hello. We invite you to contact our Service Manager, Matthew Gesek at your convenience. He can be reached at 212-629-1600.
Google Review
- May 01, 2019
They have a nice lounge area for coffee and snacks.Came to Mercedes Benz for express A service and took over 3 hours. They state they vacuum the car even though it was not.
Google Review
- April 30, 2019
They have a nice lounge area for coffe and snacks.Came to Mercedes Benz for express A service and took over 3 hours. They state they vacuum the car even though it was not.
Google Review
- April 26, 2019
It was wonderful service by Mercedes Benz of Manhattan Mr Sheikh sales manager customer service was best and beyond to make it happen
Google Review
- April 26, 2019
It was wonderful service by Mercedes Benz of Manhattan Mr Sheikh sales manager customer service was best and beyond to make it happen
Google Review
- April 26, 2019
Everybody I met at this dealership is extremely professional. I just bought a 2016 Honda Fit and I love it! My sales person, Brian S. was very knowledgeable and helpful. Reece in the documents department made the paperwork process smooth and painless. Richard voluntarily stepped in when I was in...
Google Review
- April 25, 2019
Unbelievable, white glove experience -facility and showroom, -friendly, knowledgeable and personable staff!! Over the past decade Mercedes Benz has treated us as true family members. Developing a relationship with Mercedes Benz was created through Sales Associate Jamali Howell . The level of...
Google Review
- April 24, 2019
My husband and I worked with Nick Nasta through the entire process on getting into our next lease and the service was impeccable. Nick was very helpful and we were very satisfied with what he got us into. We love our new E450 and would definitely recommend working with Manhattan Benz and Nick Nasta
Google Review
- April 23, 2019
Omg I had the most awesome experience at Mercedes Benz Manhattan. Kim Christensen is the dream sales guy he went above and beyond to get me my dream car GLC 300 coupe fully loaded. I was praying that God send me a sales person that was honest consistent and care about his clients financial...
Google Review
- April 20, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- April 19, 2019
The team at Mercedes Benz Manhattan is outstanding. Keep up he great work, specially Angelo!
Google Review
- April 17, 2019
Omg I had the most awesome experience at Mercedes Benz Manhattan. Kim Christensen is the dream sales guy he went above and beyond to get me my dream car GLC 300 coupe fully loaded. I was praying that God send me a sales person that was honest consistent and care about his clients financial...
Google Review
- April 16, 2019
The team is are very helpful specially Angelo Sanchez. He could be running the place to be honest. Thanks
Google Review
- April 16, 2019
My wife and I had the pleasure of purchasing our new SUV from Mercedes Benz of Manhattan last week. John Hart, our salesperson, and Scott Malise the Sales Manager couldn't have been more professional and informative. I have purchased well over a dozen high end vehicles over the years, and while...
Google Review
- April 16, 2019
My husband and I worked with Nick Nasta through the entire process on getting into our next lease and the service was impeccable. Nick was very helpful and we were very satisfied with what he got us into. We love our new E450 and would definitely recommend working with Manhattan Benz and Nick Nasta
Google Review
- April 16, 2019
Tata Umana operates with such excellency, efficiency & sophisticated style. She never fails to amaze me in her calibre of expertise upon every occasion, when visiting MBUSA. We need more Tata's in the world. Thank you for all that you do and employing such greatness.God Bless,Jacquelyn Suzanne Deas...
Google Review
- April 16, 2019
I was visiting NYC from PA with my girlfriend and we hit a bad pothole to result in a lacerated tire at 3pm on a Saturday!!! I was lucky enough to get my car back to the dealership before 5pm (when they close) but Katie the service advisor really looked out for us and even managed to arrange an...
Google Review
- April 15, 2019
My wife and I had the pleasure of purchasing our new SUV from Mercedes Benz of Manhattan last week. John Hart, our salesperson, and Scott Malise the Sales Manager couldn't have been more professional and informative. I have purchased well over a dozen high end vehicles over the years, and while...
Google Review
- April 15, 2019
We loved working with Anastasia Z. when considering a new MB automobile. She was very professional, informative and patient. She walked us through the process and was a great MB consultant. We highly recommend Anastasia when considering a sales professional in the NYC show room.
Google Review
- April 12, 2019
The team is are very helpful specially Angelo Sanchez. He could be running the place to be honest. Thanks
Google Review
- April 12, 2019
I wish I can say enough on the service this guy provided Patrick amazing top noch
Google Review
- April 12, 2019
Tata Umana operates with such excellency, efficiency & sophisticated style. She never fails to amaze me in her calibre of expertise upon every occasion, when visiting MBUSA. We need more Tata's in the world. Thank you for all that you do and employing such greatness.God Bless,Jacquelyn Suzanne Deas...
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Angelo made my experience at Mercedes extremely pleasant. First time servicing my vehicle and he made sure to explain everything fully. I expressed some concerns and he was able to deliver. Kept me up to date through out the whole process and will keep me as a customer! Thank you so much Angelo....
Google Review
- April 11, 2019
What a great experience my wife and I had at Mercedes of Manhattan! We absolutely love our C300, we received a great deal on it, fantastic lease special! The car is amazing, it is easy to park, so we can street park so we can save some money by not parking in a garage! It also looks good with a...
Yelp Review
- April 11, 2019
WARNING! - I rarely write any type of reviews and often times question if the reviews posted by others are legitimate also portray an accurate account of what has transpired. I am legit and felt compelled to share my experiences with this dealership to bring awareness to what you can expect as a...
Tata U. Replied: Hello Mr. Rodriguez, we understand that you had the opportunity to speak with Tommy Russo, our Collision Center Manager to address your concerns. If you should have any additional questions, please do not hesitate to reach out to him directly.
Google Review
- April 11, 2019
My service Advisor Angelo was great. He answered all my questions and delivered my car when promised. I recommend going to Mercedes of Manhattan. Angelo and the other staff member make you feel welcome and they go above and beyond to meet your needs.
Google Review
- April 11, 2019
My husband and I worked with Nick Nasta through the entire process on getting into our next lease and the service was impeccable. Nick was very helpful and we were very satisfied with what he got us into. We love our new E450 and would definitely recommend working with Manhattan Benz and Nick Nasta
Google Review
- April 10, 2019
Professional from the front door to the parts department downstairs Hey shout out to Al and Paul great guys ask for them. Award Winners Best of the Best 2018 are not chosen by accident.Mercedes Benz Manhattan is innovative at everything they do and that's why everyone compares themselves to being...
Google Review
- April 09, 2019
Personable staff, great customer service.
Google Review
- April 09, 2019
Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family. Also, I am getting service for the cars here. I am very satisfied.
Google Review
- April 08, 2019
I am writing this review to give the highest Kudos to Elaine in Sales. She was and still is a consummate Professional.She was totally patient, understanding and impeccable with her overall demeanor and professionalism.Mercedes-Benz of Manhattan should be proud of individuals like Elaine representing...
Google Review
- April 08, 2019
Easiest buying experience
Google Review
- April 08, 2019
Marcus took care of all of our needs and was very accommodating with our schedule. We made multiple visits and test drives to find the right car. This is what customer service should look like. Thank you!
Google Review
- April 08, 2019
Mercedes-Benz Manhattan made the process of buying a new vehicle seamless my sales associate Andrey Pinkhasov was great.!!!!!!! I wouldnt buy anywhere else but Mercedes-Benz Manhattan.
Google Review
- April 08, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- April 08, 2019
Our agent Anastasia Zbarskaya was fantastic. She made the whole process seamless and made a great effort to find us car which we wanted. We spoke with numerous dealerships / brands before picking MB Manhattan (mainly due to Anastasia Zbarskaya and Scott Malise (Sales Manager) and Kareem Raposo...
Google Review
- April 08, 2019
Worst dealership ever. They never pick up the phone, and the lady who schedules appointments over the phone was extremely nasty to me. Also they do not have cars to give out when service is being done. They claim they do, but I was told Id have to wait 3.5 weeks. Feels like a Toyota dealership with...
Response from the owner Replied: Hi Barry. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- April 08, 2019
Unbelievable, white glove experience -facility and showroom, -friendly, knowledgeable and personable staff!! Over the past decade Mercedes Benz has treated us as true family members. Developing a relationship with Mercedes Benz was created through Sales Associate Jamali Howell . The level of...
Google Review
- April 08, 2019
In 2015, I bought my very first car from this dealership. What an amazing facility! However, for me, it's the people that sells, and one of those awesome people is Sheik Nabijan. A true professional in his field - kind, honest, knowledgeable and down right committed to customer satisfaction. I can...
Google Review
- April 08, 2019
My recent visit to the Manhattan MB service department was nothing short of an amazing experience. The service provided was efficient and timely. My salesperson, John Hart is also just as amazing! He picked up my car for service and delivered me a loaner car. He goes the extra mile to satisfy his...
Google Review
- April 08, 2019
Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family. Also, I am getting service for the cars here. I am very satisfied.
Yelp Review
- April 08, 2019
Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family. Also, I am getting service for the cars here. I am very satisfied.
Google Review
- April 08, 2019
Personable staff, great customer service.
Yelp Review
- April 06, 2019
I hate to deal with car dealers, but this MB Manhattan dealer turns out to be good. I got my car services here and people there are friendly and helpful. Service is fairly priced.
Google Review
- April 05, 2019
Google Review
- April 03, 2019
Google Review
- April 02, 2019
I had the BEST car dealership experience at Mercedes-Benz Manhattan. It was a pleasure working with Mr. Sheik Nabijan, Mr. Louis Shapiro, and Mr. Kareem Raposo. They were extremely helpful and answered all of the many questions that I had. I couldnt be happier with how everything went. I recommend...
Google Review
- April 02, 2019
Working with Patricia von Karkoch was the smoothest car buying process I have ever had. I felt that was dealing an educator, not a dealer; and that made feel very comfortable throughout the whole process. I was never pressure to do anything and the best apart of the whole process was the super deal...
Google Review
- April 02, 2019
I had the BEST car dealership experience at Mercedes-Benz Manhattan. It was a pleasure working with Mr. Sheik Nabijan, Mr. Louis Shapiro, and Mr. Kareem Raposo. They were extremely helpful and answered all of the many questions that I had. I couldnt be happier with how everything went. I recommend...
Google Review
- April 02, 2019
Working with Patricia von Karkoch was the smoothest car buying process I have ever had. I felt that was dealing an educator, not a dealer; and that made feel very comfortable throughout the whole process. I was never pressure to do anything and the best apart of the whole process was the super deal...
Google Review
- April 01, 2019
Google Review
- March 31, 2019
Google Review
- March 31, 2019
Yelp Review
- March 31, 2019
We bought a certified pre-owned Mercedes from the Manhattan dealership. When we went to Acura to trade it in, they quoted a very low trade in value and showed us a car fax report that showed our car had been in an accident before it was sold to us! Don't trust this dealer.
Google Review
- March 31, 2019
Unbelievable, white glove experience -facility and showroom, -friendly, knowledgeable and personable staff!! Over the past decade Mercedes Benz has treated us as true family members. Developing a relationship with Mercedes Benz was created through Sales Associate Jamali Howell . The level of...
Google Review
- March 30, 2019
Patrick was great.
Google Review
- March 30, 2019
Friendly, helpful service. Definitely recommend this dealership without reservation.
Google Review
- March 30, 2019
Its hard to talk to someone through the phone, kept transferring me 4 times, not the first time this happened
Response from the owner Replied: Hello Gramen. It seems you are having trouble getting through to us! Please send us a direct message at mbmanhattan.com/contact-us with your personal contact information and we will reach out to you directly.
Google Review
- March 30, 2019
Wonderful experience with Andrey Pinkhasov
Google Review
- March 30, 2019
Mr. Sheik Nabijan was excellent during our interaction as I looked to get into a new vehicle. He made the experience seamless. He was very patient with me and presented all the options available to me. I felt that he took his time, individualized the buying experience geared towards me and offered...
Response from the owner Replied: Thank you for your review Mr. Ilias
Google Review
- March 30, 2019
I just loved my experience at Mercedes Benz Manhattan. From beginning to end Cherlyn Miller and Scott Malise were just superb. Professional, kind, funny, and definitely worked a deal for me. I recommend them 100%.
Google Review
- March 30, 2019
I have yet to meet someone as welcoming as Anastasia Zbarskaya! She is really sweet, friendly, honest and will do everything in her power to make you happy!She went above and beyond everything, helping my family on deciding on multiple Mercedes Vehicles that we were looking for! She even came in on...
Google Review
- March 30, 2019
I had the awesome pleasure of working with Sheik Nabijan for my transaction and he was nothing shy of exceptional. I appreciated his kind demeanor, attention to detail and his ability to get me into the car of my dreams -thanks a lot, Sheik! Mercedes is lucky to have you on their team.
Google Review
- March 30, 2019
I have acquired 4 vehicles from this dealership over the past 5 years, as an avid BMW enthusiast, I am now an MB guy. The customer service, business environment and confidence in the deal has made me a believer! I am a true believer in integrity as the basis of all business deals and that is what I...
Google Review
- March 30, 2019
Thank you for very professional and attentive service. Anastasia Zbarskaya was so gracious in her services: prompt to respond, listening to what we needed in a car, made quick arrangements to accommodate our requests. And always with a smile! even in her correspondence.
Google Review
- March 30, 2019
Scott Malise and Robert Nowomiejski were both great to work with. My wife and I were both made to feel comfortable from the moment we walked into the dealership. They understood our needs and wants and were able to workout a deal that was perfect for us, without us feeling pressured or anxious. It...
Google Review
- March 30, 2019
We have just recently became proud owners of 2019 GLC 300.Really grateful to Patrick Hering who helped us a lot from the very beginning while we were just reviewing the car and making a decision.Great location, friendly and professional staff which makes this dealership a great place to buy your new...
Google Review
- March 30, 2019
I picked up my 2019 G63 in February and the experience was excellent! Robert Nowomiejski was my sales consultant and he went out of his way to make the purchase as smooth as possible. He is very accessible and answered all my questions even after the purchase. I highly recommend Robert if anyone is...
Google Review
- March 30, 2019
Steve Ackerman is a great sales rep to buy your car from there. Ask for him by name. It was a real pleasure buying the car. They are all super knowledgeable, trustworthy and friendly.
Google Review
- March 30, 2019
Cherlyn Miller went above and beyond! She is the best!!!!!I will definitely come back for more!Thank you Cherlyn!
Google Review
- March 30, 2019
Found a great 2018 leftover. The dealership did a good job handling the sale.
Google Review
- March 30, 2019
I fill very welcome when i purchase 2019 E-450W4 sedan,from front desk customer coordinator Elena and friendly, super professional sales representative James Erlikh, I would like to say about best F&I manager i ever deal with Nicholas Traina, he explain to me my options lease or finance extended ...
Google Review
- March 30, 2019
Pateick made the leasing process painless. Car looks great, drives even better.
Google Review
- March 30, 2019
I have been a customer of MB Manhattan for just about 12 years now and have never had a bad experience. Over the course of the entire 12 years I have dealt exlusively with Patricia von Karkoch and I cannot say enough positive things about my experiences with her and how attentive she is to the total...
Google Review
- March 30, 2019
Thanks to Scott Malise. A pro's pro. Always makes me feel at home and taken care of at MB.
Google Review
- March 30, 2019
We Had Great conversations and a much better consultation. Mr Hering is an absolutley competent Person With so many Know how about Cars - especialley about Mercedes-Benz. Thank you very much for everything.
Google Review
- March 30, 2019
Cherylynn Miller took over from Kevin Fox In securing my new 2019. Its not easy for anyone in sales to pick up where someone left off. Yet Ms. Miller did so seamlessly, with charm and professionalism and a thorough knowledge of what our needs and requirements were for my desired vehicle. There...
Google Review
- March 30, 2019
I brought my car in to get the suspension taken care everything seemed fine they responded quickly returned my calls after spending over 5k for the repairs I get my car back wit damage to my bumper and my heated seats and powers seat is not working if I could post 0 stars I would
Response from the owner Replied: Hello Cameron. A member of our Management Team will reach you via telephone today to discuss, if they haven't already done so.
Google Review
- March 30, 2019
Thanks to Scott Malise. A pro's pro. Always makes me feel at home and taken care of at MB.
Google Review
- March 30, 2019
Found a great 2018 leftover. The dealership did a good job handling the sale.
Google Review
- March 29, 2019
Patrick was great.
Google Review
- March 29, 2019
Google Review
- March 29, 2019
Google Review
- March 29, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- March 29, 2019
Google Review
- March 28, 2019
Cherylynn Miller took over from Kevin Fox In securing my new 2019. Its not easy for anyone in sales to pick up where someone left off. Yet Ms. Miller did so seamlessly, with charm and professionalism and a thorough knowledge of what our needs and requirements were for my desired vehicle. There...
Google Review
- March 27, 2019
Google Review
- March 27, 2019
I have yet to meet someone as welcoming as Anastasia Zbarskaya! She is really sweet, friendly, honest and will do everything in her power to make you happy!She went above and beyond everything, helping my family on deciding on multiple Mercedes Vehicles that we were looking for! She even came in on...
Google Review
- March 26, 2019
Cherlyn Miller went above and beyond! She is the best!!!!!I will definitely come back for more!Thank you Cherlyn!
Google Review
- March 26, 2019
We have just recently became proud owners of 2019 GLC 300.Really grateful to Patrick Hering who helped us a lot from the very beginning while we were just reviewing the car and making a decision.Great location, friendly and professional staff which makes this dealership a great place to buy your new...
Google Review
- March 25, 2019
Google Review
- March 25, 2019
Google Review
- March 25, 2019
Google Review
- March 24, 2019
Google Review
- March 23, 2019
Friendly, helpful service. Definitely recommend this dealership without reservation.
Google Review
- March 23, 2019
Scott Malise and Robert Nowomiejski were both great to work with. My wife and I were both made to feel comfortable from the moment we walked into the dealership. They understood our needs and wants and were able to workout a deal that was perfect for us, without us feeling pressured or anxious. It...
Google Review
- March 23, 2019
I just loved my experience at Mercedes Benz Manhattan. From beginning to end Cherlyn Miller and Scott Malise were just superb. Professional, kind, funny, and definitely worked a deal for me. I recommend them 100%.
Google Review
- March 22, 2019
Thank you for very professional and attentive service. Anastasia Zbarskaya was so gracious in her services: prompt to respond, listening to what we needed in a car, made quick arrangements to accommodate our requests. And always with a smile! even in her correspondence.
Google Review
- March 22, 2019
I just loved my experience at Mercedes Benz Manhattan. From beginning to end Cherlyn Miller and Scott Malise were just superb. Professional, kind, funny, and definitely worked a deal for me. I recommend them 100%.
Google Review
- March 21, 2019
Google Review
- March 21, 2019
I picked up my 2019 G63 in February and the experience was excellent! Robert Nowomiejski was my sales consultant and he went out of his way to make the purchase as smooth as possible. He is very accessible and answered all my questions even after the purchase. I highly recommend Robert if anyone is...
Google Review
- March 20, 2019
Easiest buying experience
Google Review
- March 20, 2019
Worst dealership ever. They never pick up the phone, and the lady who schedules appointments over the phone was extremely nasty to me. Also they do not have cars to give out when service is being done. They claim they do, but I was told Id have to wait 3.5 weeks. Feels like a Toyota dealership with...
Response from the owner Replied: Hi Barry. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- March 19, 2019
Wonderful experience with Andrey Pinkhasov
Google Review
- March 19, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- March 18, 2019
We Had Great conversations and a much better consultation. Mr Hering is an absolutley competent Person With so many Know how about Cars - especialley about Mercedes-Benz. Thank you very much for everything.
Google Review
- March 18, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Google Review
- March 16, 2019
I have been a customer of MB Manhattan for just about 12 years now and have never had a bad experience. Over the course of the entire 12 years I have dealt exlusively with Patricia von Karkoch and I cannot say enough positive things about my experiences with her and how attentive she is to the total...
Google Review
- March 15, 2019
Mercedes-Benz Manhattan made the process of buying a new vehicle seamless my sales associate Andrey Pinkhasov was great.!!!!!!! I wouldnt buy anywhere else but Mercedes-Benz Manhattan.
Google Review
- March 15, 2019
In 2015, I bought my very first car from this dealership. What an amazing facility! However, for me, it's the people that sells, and one of those awesome people is Sheik Nabijan. A true professional in his field - kind, honest, knowledgeable and down right committed to customer satisfaction. I can...
Google Review
- March 15, 2019
My recent visit to the Manhattan MB service department was nothing short of an amazing experience. The service provided was efficient and timely. My salesperson, John Hart is also just as amazing! He picked up my car for service and delivered me a loaner car. He goes the extra mile to satisfy his...
Google Review
- March 14, 2019
I had the awesome pleasure of working with Sheik Nabijan for my transaction and he was nothing shy of exceptional. I appreciated his kind demeanor, attention to detail and his ability to get me into the car of my dreams -thanks a lot, Sheik! Mercedes is lucky to have you on their team.
Google Review
- March 14, 2019
Response from the owner Replied: thank you for your review MR. GUERRERO
Google Review
- March 14, 2019
Mr. Sheik Nabijan was excellent during our interaction as I looked to get into a new vehicle. He made the experience seamless. He was very patient with me and presented all the options available to me. I felt that he took his time, individualized the buying experience geared towards me and offered...
Response from the owner Replied: Thank you for your review Mr. Ilias
Google Review
- March 14, 2019
Marcus took care of all of our needs and was very accommodating with our schedule. We made multiple visits and test drives to find the right car. This is what customer service should look like. Thank you!
Google Review
- March 12, 2019
I have acquired 4 vehicles from this dealership over the past 5 years, as an avid BMW enthusiast, I am now an MB guy. The customer service, business environment and confidence in the deal has made me a believer! I am a true believer in integrity as the basis of all business deals and that is what I...
Google Review
- March 11, 2019
Pateick made the leasing process painless. Car looks great, drives even better.
Google Review
- March 11, 2019
Its hard to talk to someone through the phone, kept transferring me 4 times, not the first time this happened
Response from the owner Replied: Hello Gramen. It seems you are having trouble getting through to us! Please send us a direct message at mbmanhattan.com/contact-us with your personal contact information and we will reach out to you directly.
Google Review
- March 10, 2019
I brought my car in to get the suspension taken care everything seemed fine they responded quickly returned my calls after spending over 5k for the repairs I get my car back wit damage to my bumper and my heated seats and powers seat is not working if I could post 0 stars I would
Response from the owner Replied: Hello Cameron. A member of our Management Team will reach you via telephone today to discuss, if they haven't already done so.
Google Review
- March 10, 2019
I fill very welcome when i purchase 2019 E-450W4 sedan,from front desk customer coordinator Elena and friendly, super professional sales representative James Erlikh, I would like to say about best F&I manager i ever deal with Nicholas Traina, he explain to me my options lease or finance extended ...
Google Review
- March 09, 2019
Our agent Anastasia Zbarskaya was fantastic. She made the whole process seamless and made a great effort to find us car which we wanted. We spoke with numerous dealerships / brands before picking MB Manhattan (mainly due to Anastasia Zbarskaya and Scott Malise (Sales Manager) and Kareem Raposo...
Google Review
- March 08, 2019
THEIR THE BEST
Google Review
- March 08, 2019
Patricia Von Karkoch and her team were gracious, extremely knowledgeable and highly invested in the brand. She made the process completely seamless and very enjoyable. It was a great pleasure working with her.
Google Review
- March 08, 2019
Customer Service at this dealership is optimal. Special thanks to Elaine Velez in sales, she was so nice and patient while i got my new car.
Google Review
- March 08, 2019
I had a wonderful experience at Mercedes Benz Manhattan. Nicole was very helpful and patient with the entire process. I will definitely recommend.
Google Review
- March 08, 2019
I had an excellent experience with Lou . Very nice person. Will definitely return in future and go back to Lou . Loved the hospitality when walking in the dealer
Google Review
- March 08, 2019
I recently got my car serviced at Mercedes Benz of Manhattan for a faulty master switch, Mercedes truly help me make the best of a bad situation. I received a loaner car for 24 hours, fthey replaced the switch under factory warranty, they fully serviced my car, did a 37-point inspection of the car...
Google Review
- March 08, 2019
Really nice and patient salesmen. James Erlikh was my salesman and there was nothing he could do better. I recommend this dealership.
Google Review
- March 08, 2019
Like most people, going to a car dealership can be stressful, pressured and a bit overwhelming. In my case, I had been working with a dealer/sales manager for many, many years back in the Chicago area prior to my move to NYC in 2015. He sold me my last car in 2016 that I traded in on Saturday. So,...
Google Review
- March 08, 2019
Buying a new Mercedes was simple from Manhattan Mercedes. Rob Novoand Scott Maliese made the buying experience a pleasure . The price was right, no hiccups at pickup, it couldn't have been easier. I came from Long Island and it was worth the trip. Kudos to the team at Manhattan!
Google Review
- March 08, 2019
Scott Malise, Patricia Von Karkoch and Rihana are amazing. They are the reason my wife and I come to Mercedes on the West side. There professionalism and personal touch is exceptional in every way Many thanks to them and Mercedes Joe DiMattina
Google Review
- March 07, 2019
Really nice and patient salesmen. James Erlikh was my salesman and there was nothing he could do better. I recommend this dealership.
Google Review
- March 05, 2019
I recently got my car serviced at Mercedes Benz of Manhattan for a faulty master switch, Mercedes truly help me make the best of a bad situation. I received a loaner car for 24 hours, fthey replaced the switch under factory warranty, they fully serviced my car, did a 37-point inspection of the car...
Yelp Review
- March 02, 2019
I just wanted to keep updating all the customer that get services with these business not to do any. After receiving a call from Mercedes sale rep, apologizing for what had happened. They said they were going to mail me a check for the value of my I phone and I'm still waiting, who will think that...
Tata U. Replied: Hello Alex, we are very sorry to hear of the circumstance that prompted your review of our dealer. We understand that your Service Advisor Octavio has been in contact with you to resolve any outstanding issues. Feel free to contact us directly at 212-629-1600 should you have any additional questions.
Google Review
- March 01, 2019
Steve Ackerman is a great sales rep to buy your car from there. Ask for him by name. It was a real pleasure buying the car. They are all super knowledgeable, trustworthy and friendly.
Google Review
- March 01, 2019
Buying a new Mercedes was simple from Manhattan Mercedes. Rob Novoand Scott Maliese made the buying experience a pleasure . The price was right, no hiccups at pickup, it couldn't have been easier. I came from Long Island and it was worth the trip. Kudos to the team at Manhattan!
Google Review
- February 28, 2019
PATRICIA VON KARKOCH IS AN ABSOLUTE GEM . FROM START TO FINISH WORKING WITH HER IS A DELIGHT --MARK YOUR RECORDS THAT SHE IS AN ABSOLUTE "10"
Google Review
- February 28, 2019
Worst customer service ever. I bought a car from them and they messed up the info on the registration and I cant get a hold of my salesman or the managers. The only time you get customer service is when you actually show interest of buying a car. After you buy the car theres literally no one to talk...
Response from the owner Replied: It seems we missed the mark! This is not the experience we aim to provide to our clients. Please send us a private message with your best contact number so that we may call you. Visit mbmanhattan.com/contact-us to provide your direct contact info.
Google Review
- February 28, 2019
MB Manhattan will be the only dealership for my family and I for one main reason, Lou Shapiro. Lou has made us feel like family, and has made what is typically a stressful process a seamless one. We will be back many times.
Google Review
- February 28, 2019
Wonderful experience! Thanks, Gary Mann!
Google Review
- February 28, 2019
I could give 100 stars for James in sales and 100 stars for Nicholas in F&I 100% satisfied. James worked and produced the exact unit I requested within the budget I asked him to find.He listens to all my concerns and addressed every one.His customer service and professionalisms he provided is...
Google Review
- February 28, 2019
I've been servicing my ML at Mercedes Benz Manhattan for four years and my experiences have been consistently great. Adam Havriliak has been my service specialist and he is truly a sincere guy. This is the first dealership that I actually trust. I have seen the same faces each visit and they all...
Google Review
- February 28, 2019
Sheik, Nicole and Nick were absolutely amazing in making our 2nd Mercedes Lease, enjoyable and informative. Sheik and Nicole did a great job in reaching out to me in regards to my car lease coming to an end, and advising me on my options. Nick was delightful in explaining the precautionary options...
Google Review
- February 28, 2019
Best service department. From taking care of me with my first MB to my current one. Service here is top notch.
Google Review
- February 28, 2019
Anastasia Zabarskaya helped us in every way possible. Because of her, and with her manager's friendly assistance, we had a very excellent experience and feel extremely satisfied with everything. Thank you again Anastasia!
Google Review
- February 28, 2019
Everything was great I was looking online at there inventory for an a class then there was virtual assistant asking for what I needed help she was quick and made sure I was taken care of within an hour they got back said they have a class and in stock so I made my appointment came in a decided on...
Google Review
- February 28, 2019
My salesman John Hart and MB Manhattans service center are top notch. Professional, efficient, and accommodating.
Google Review
- February 28, 2019
Scott Malise, Patricia Von Karkoch and Rihana are amazing. They are the reason my wife and I come to Mercedes on the West side. There professionalism and personal touch is exceptional in every way Many thanks to them and Mercedes Joe DiMattina
Google Review
- February 28, 2019
I've been servicing my ML at Mercedes Benz Manhattan for four years and my experiences have been consistently great. Adam Havriliak has been my service specialist and he is truly a sincere guy. This is the first dealership that I actually trust. I have seen the same faces each visit and they all...
Google Review
- February 27, 2019
Anastasia Zabarskaya helped us in every way possible. Because of her, and with her manager's friendly assistance, we had a very excellent experience and feel extremely satisfied with everything. Thank you again Anastasia!
Google Review
- February 27, 2019
Google Review
- February 27, 2019
Google Review
- February 26, 2019
Google Review
- February 26, 2019
Customer Service at this dealership is optimal. Special thanks to Elaine Velez in sales, she was so nice and patient while i got my new car.
Google Review
- February 26, 2019
Worst customer service ever. I bought a car from them and they messed up the info on the registration and I cant get a hold of my salesman or the managers. The only time you get customer service is when you actually show interest of buying a car. After you buy the car theres literally no one to talk...
Response from the owner Replied: It seems we missed the mark! This is not the experience we aim to provide to our clients. Please send us a private message with your best contact number so that we may call you. Visit mbmanhattan.com/contact-us to provide your direct contact info.
Google Review
- February 26, 2019
Like most people, going to a car dealership can be stressful, pressured and a bit overwhelming. In my case, I had been working with a dealer/sales manager for many, many years back in the Chicago area prior to my move to NYC in 2015. He sold me my last car in 2016 that I traded in on Saturday. So,...
Google Review
- February 26, 2019
My salesman John Hart and MB Manhattans service center are top notch. Professional, efficient, and accommodating.
Google Review
- February 26, 2019
THEIR THE BEST
Google Review
- February 25, 2019
Google Review
- February 25, 2019
Sheik, Nicole and Nick were absolutely amazing in making our 2nd Mercedes Lease, enjoyable and informative. Sheik and Nicole did a great job in reaching out to me in regards to my car lease coming to an end, and advising me on my options. Nick was delightful in explaining the precautionary options...
Google Review
- February 25, 2019
I had a wonderful experience at Mercedes Benz Manhattan. Nicole was very helpful and patient with the entire process. I will definitely recommend.
Google Review
- February 25, 2019
Wonderful experience! Thanks, Gary Mann!
Google Review
- February 24, 2019
I could give 100 stars for James in sales and 100 stars for Nicholas in F&I 100% satisfied. James worked and produced the exact unit I requested within the budget I asked him to find.He listens to all my concerns and addressed every one.His customer service and professionalisms he provided is...
Google Review
- February 24, 2019
Google Review
- February 24, 2019
Google Review
- February 23, 2019
Google Review
- February 23, 2019
Google Review
- February 22, 2019
PATRICIA VON KARKOCH IS AN ABSOLUTE GEM . FROM START TO FINISH WORKING WITH HER IS A DELIGHT --MARK YOUR RECORDS THAT SHE IS AN ABSOLUTE "10"
Google Review
- February 22, 2019
I had an excellent experience with Lou . Very nice person. Will definitely return in future and go back to Lou . Loved the hospitality when walking in the dealer
Google Review
- February 21, 2019
MB Manhattan will be the only dealership for my family and I for one main reason, Lou Shapiro. Lou has made us feel like family, and has made what is typically a stressful process a seamless one. We will be back many times.
Yelp Review
- February 18, 2019
My car needed some minor collision repair and the insurance company offered this Mercedes service dept as an option since there is no dealer/autobody shop of my car in Manhattan. I went since I had purchased a Mercedes for a family member a few years ago, and figured, it's Mercedes, has to be top...
Tata U. Replied: Hi Susie, We are sorry to hear of your negative experience with our Collision Center. It's feedback like this that helps up to improve our service. If you'd like to discuss your concerns in more detail, our Service Manager, Matthew Gesek welcomes a phone call from you. He can be reached at 212-629-1600.
Google Review
- February 16, 2019
Patricia Von Karkoch and her team were gracious, extremely knowledgeable and highly invested in the brand. She made the process completely seamless and very enjoyable. It was a great pleasure working with her.
Yelp Review
- February 15, 2019
Unbelievably terrible service. I took my vehicle in to be repaired and they promised me I would have it back within 3 days. It's 6 days later, I still don't have it back and I can't get through to them. I made it clear to them that I need the vehicul for a critical work project and still nothing....
Tata U. Replied: Hi Andy. It's important that we get your concerns addressed. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit to privately provide us with you direct contact information so that we may call you directly.
Google Review
- February 09, 2019
Response from the owner Replied: Hello Joel. We'd love the opportunity to see how we could make your experience at our dealer better? Please send us a private message with your phone number so that we can call you by visiting mbmanhattan.com/contact-us
Google Review
- February 09, 2019
Response from the owner Replied: Hello Vikas. We'd like to understand how we could make your experience at our dealer a better one? Please send us a private message with your phone number so that we can call you by visiting mbmanhattan.com/contact-us
Google Review
- February 08, 2019
Absolutely the best customer service I've seen in any business in the USA. A big thanks to Angelo Sanchez my Service Advisor. 5 Stars with honors!
Google Review
- February 08, 2019
Very nice group of people. They treat you like gold.
Google Review
- February 05, 2019
Best service department. From taking care of me with my first MB to my current one. Service here is top notch.
Yelp Review
- February 04, 2019
I have been having my car serviced at MB-Manhattan for about five years plus and have had a very positive experience. I think Adam Havriliak, the manager, in particular is excellent. Whether there is minimal or a lot of work that needs to be done I always found them to be thoughtful, courteous and...
Google Review
- February 01, 2019
Everything was great I was looking online at there inventory for an a class then there was virtual assistant asking for what I needed help she was quick and made sure I was taken care of within an hour they got back said they have a class and in stock so I made my appointment came in a decided on...
Google Review
- January 30, 2019
They have really good service whatever environment, introduce, maintenance and so on. I tuned up my car here, they did very well and showed me every detail about price. After that they washed my car cleanly. Good experience here and it is value to be here. I recommend service advisor Franco Savo and...
Google Review
- January 30, 2019
Worst experience ever! Brought in my car on a Thursday. service specialist Sebastian Wroblewski informed me the car would be ready the next day. I did not hear from him on Friday so I called and left a message on his voicemail he never returned my call, so I waited for the next day and called...
Response from the owner Replied: Hello Mr. Boiano. We are sorry to hear that you had a negative experience with our dealer. Please send us a private message with your contact information by visiting mbmanhattan.com/contact-us so our Service Manager, Matt Gesek, can call you. Please do not post your personal phone number publicly.
Google Review
- January 30, 2019
Terrible dealership that doesnt know how to answer the frickin phone. I bring in my wifes $120,000 car, and they cant pick up the phone for a status check?! Unacceptable. Three days go by and I hear nothing. All I needed was an oil change and alignment. Then I go up there and Im upset, and they say...
Response from the owner Replied: Hello Mr. Stinson. We work every single day to delight our customers, but it seems we missed the mark here. We would love the opportunity to discuss your concerns in further detail, so please call us at 888-762-6353 or send us a private message with your contact information by visiting mbmanhattan.com/contact-us so a Service Manager can call you.
Google Review
- January 30, 2019
Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further...
Response from the owner Replied: Hello Mr. Assi. As specified in the terms of the Mercedes-Benz Manufacturers New Vehicle Limited Warranty, which covers defects, any damage due to outside influences, accidents, misuse or negligence is not covered by the warranty. Since the vehicle was inspected at our dealer, please contact the Service Manager, Matt Gesek for further assistance.
Google Review
- January 30, 2019
Better than average experience. Kind of place where they offer you coffee or champagne while they rotate your tires. Friendly people and attentive service.
Yelp Review
- January 30, 2019
SCAM ARTISTS!!! The service department is an absolute joke. They truly don't care about their customers at all. The "F" rating displayed on the Better Business Bureau says it all. The service manager should take a class on how to treat his customers instead of being useless, nasty and condescending....
Tata U. Replied: Hi Daniel. We are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Yelp Review
- January 30, 2019
SCAM ARTISTS!!! The service department is an absolute joke. They truly don't care about their customers at all. The "F" rating displayed on the Better Business Bureau says it all. The service manager should take a class on how to treat his customers instead of being useless, nasty and condescending....
Tata U. Replied: Hi Daniel. We are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Google Review
- January 29, 2019
Very nice group of people. They treat you like gold.
Google Review
- January 26, 2019
Worst experience ever! Brought in my car on a Thursday. service specialist Sebastian Wroblewski informed me the car would be ready the next day. I did not hear from him on Friday so I called and left a message on his voicemail he never returned my call, so I waited for the next day and called...
Response from the owner Replied: Hello Mr. Boiano. We are sorry to hear that you had a negative experience with our dealer. Please send us a private message with your contact information by visiting mbmanhattan.com/contact-us so our Service Manager, Matt Gesek, can call you. Please do not post your personal phone number publicly.
Google Review
- January 24, 2019
Absolutely the best customer service I've seen in any business in the USA. A big thanks to Angelo Sanchez my Service Advisor. 5 Stars with honors!
Google Review
- January 17, 2019