Google Review
- April 17, 2019
Omg I had the most awesome experience at Mercedes Benz Manhattan. Kim Christensen is the dream sales guy he went above and beyond to get me my dream car GLC 300 coupe fully loaded. I was praying that God send me a sales person that was honest consistent and care about his clients financial...
Google Review
- April 16, 2019
I was visiting NYC from PA with my girlfriend and we hit a bad pothole to result in a lacerated tire at 3pm on a Saturday!!! I was lucky enough to get my car back to the dealership before 5pm (when they close) but Katie the service advisor really looked out for us and even managed to arrange an...
Google Review
- April 15, 2019
My wife and I had the pleasure of purchasing our new SUV from Mercedes Benz of Manhattan last week. John Hart, our salesperson, and Scott Malise the Sales Manager couldn't have been more professional and informative. I have purchased well over a dozen high end vehicles over the years, and while...
Google Review
- April 15, 2019
We loved working with Anastasia Z. when considering a new MB automobile. She was very professional, informative and patient. She walked us through the process and was a great MB consultant. We highly recommend Anastasia when considering a sales professional in the NYC show room.
Google Review
- April 12, 2019
The team is are very helpful specially Angelo Sanchez. He could be running the place to be honest. Thanks
Google Review
- April 12, 2019
I wish I can say enough on the service this guy provided Patrick amazing top noch
Google Review
- April 12, 2019
Tata Umana operates with such excellency, efficiency & sophisticated style. She never fails to amaze me in her calibre of expertise upon every occasion, when visiting MBUSA. We need more Tata's in the world. Thank you for all that you do and employing such greatness.God Bless,Jacquelyn Suzanne Deas...
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Angelo made my experience at Mercedes extremely pleasant. First time servicing my vehicle and he made sure to explain everything fully. I expressed some concerns and he was able to deliver. Kept me up to date through out the whole process and will keep me as a customer! Thank you so much Angelo....
Google Review
- April 11, 2019
What a great experience my wife and I had at Mercedes of Manhattan! We absolutely love our C300, we received a great deal on it, fantastic lease special! The car is amazing, it is easy to park, so we can street park so we can save some money by not parking in a garage! It also looks good with a...
Yelp Review
- April 11, 2019
WARNING! - I rarely write any type of reviews and often times question if the reviews posted by others are legitimate also portray an accurate account of what has transpired. I am legit and felt compelled to share my experiences with this dealership to bring awareness to what you can expect as a...
Tata U. Replied: Hello Mr. Rodriguez, we understand that you had the opportunity to speak with Tommy Russo, our Collision Center Manager to address your concerns. If you should have any additional questions, please do not hesitate to reach out to him directly.
Google Review
- April 11, 2019
My service Advisor Angelo was great. He answered all my questions and delivered my car when promised. I recommend going to Mercedes of Manhattan. Angelo and the other staff member make you feel welcome and they go above and beyond to meet your needs.
Google Review
- April 11, 2019
My husband and I worked with Nick Nasta through the entire process on getting into our next lease and the service was impeccable. Nick was very helpful and we were very satisfied with what he got us into. We love our new E450 and would definitely recommend working with Manhattan Benz and Nick Nasta
Google Review
- April 10, 2019
Professional from the front door to the parts department downstairs Hey shout out to Al and Paul great guys ask for them. Award Winners Best of the Best 2018 are not chosen by accident.Mercedes Benz Manhattan is innovative at everything they do and that's why everyone compares themselves to being...
Google Review
- April 08, 2019
I am writing this review to give the highest Kudos to Elaine in Sales. She was and still is a consummate Professional.She was totally patient, understanding and impeccable with her overall demeanor and professionalism.Mercedes-Benz of Manhattan should be proud of individuals like Elaine representing...
Google Review
- April 08, 2019
Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family. Also, I am getting service for the cars here. I am very satisfied.
Yelp Review
- April 08, 2019
Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family. Also, I am getting service for the cars here. I am very satisfied.
Google Review
- April 08, 2019
Personable staff, great customer service.
Yelp Review
- April 06, 2019
I hate to deal with car dealers, but this MB Manhattan dealer turns out to be good. I got my car services here and people there are friendly and helpful. Service is fairly priced.
Google Review
- April 05, 2019
Google Review
- April 03, 2019
Google Review
- April 02, 2019
I had the BEST car dealership experience at Mercedes-Benz Manhattan. It was a pleasure working with Mr. Sheik Nabijan, Mr. Louis Shapiro, and Mr. Kareem Raposo. They were extremely helpful and answered all of the many questions that I had. I couldnt be happier with how everything went. I recommend...
Google Review
- April 02, 2019
Working with Patricia von Karkoch was the smoothest car buying process I have ever had. I felt that was dealing an educator, not a dealer; and that made feel very comfortable throughout the whole process. I was never pressure to do anything and the best apart of the whole process was the super deal...
Google Review
- April 01, 2019
Google Review
- March 31, 2019
Google Review
- March 31, 2019
Yelp Review
- March 31, 2019
We bought a certified pre-owned Mercedes from the Manhattan dealership. When we went to Acura to trade it in, they quoted a very low trade in value and showed us a car fax report that showed our car had been in an accident before it was sold to us! Don't trust this dealer.
Google Review
- March 31, 2019
Unbelievable, white glove experience -facility and showroom, -friendly, knowledgeable and personable staff!! Over the past decade Mercedes Benz has treated us as true family members. Developing a relationship with Mercedes Benz was created through Sales Associate Jamali Howell . The level of...
Google Review
- March 30, 2019
Thanks to Scott Malise. A pro's pro. Always makes me feel at home and taken care of at MB.
Google Review
- March 30, 2019
Found a great 2018 leftover. The dealership did a good job handling the sale.
Google Review
- March 29, 2019
Patrick was great.
Google Review
- March 29, 2019
Google Review
- March 29, 2019
Google Review
- March 29, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- March 29, 2019
Google Review
- March 28, 2019
Cherylynn Miller took over from Kevin Fox In securing my new 2019. Its not easy for anyone in sales to pick up where someone left off. Yet Ms. Miller did so seamlessly, with charm and professionalism and a thorough knowledge of what our needs and requirements were for my desired vehicle. There...
Google Review
- March 27, 2019
Google Review
- March 27, 2019
I have yet to meet someone as welcoming as Anastasia Zbarskaya! She is really sweet, friendly, honest and will do everything in her power to make you happy!She went above and beyond everything, helping my family on deciding on multiple Mercedes Vehicles that we were looking for! She even came in on...
Google Review
- March 26, 2019
Cherlyn Miller went above and beyond! She is the best!!!!!I will definitely come back for more!Thank you Cherlyn!
Google Review
- March 26, 2019
We have just recently became proud owners of 2019 GLC 300.Really grateful to Patrick Hering who helped us a lot from the very beginning while we were just reviewing the car and making a decision.Great location, friendly and professional staff which makes this dealership a great place to buy your new...
Google Review
- March 25, 2019
Google Review
- March 25, 2019
Google Review
- March 25, 2019
Google Review
- March 24, 2019
Google Review
- March 23, 2019
Friendly, helpful service. Definitely recommend this dealership without reservation.
Google Review
- March 23, 2019
Scott Malise and Robert Nowomiejski were both great to work with. My wife and I were both made to feel comfortable from the moment we walked into the dealership. They understood our needs and wants and were able to workout a deal that was perfect for us, without us feeling pressured or anxious. It...
Google Review
- March 22, 2019
Thank you for very professional and attentive service. Anastasia Zbarskaya was so gracious in her services: prompt to respond, listening to what we needed in a car, made quick arrangements to accommodate our requests. And always with a smile! even in her correspondence.
Google Review
- March 22, 2019
I just loved my experience at Mercedes Benz Manhattan. From beginning to end Cherlyn Miller and Scott Malise were just superb. Professional, kind, funny, and definitely worked a deal for me. I recommend them 100%.
Google Review
- March 21, 2019
Google Review
- March 21, 2019
I picked up my 2019 G63 in February and the experience was excellent! Robert Nowomiejski was my sales consultant and he went out of his way to make the purchase as smooth as possible. He is very accessible and answered all my questions even after the purchase. I highly recommend Robert if anyone is...
Google Review
- March 20, 2019
Easiest buying experience
Google Review
- March 20, 2019
Worst dealership ever. They never pick up the phone, and the lady who schedules appointments over the phone was extremely nasty to me. Also they do not have cars to give out when service is being done. They claim they do, but I was told Id have to wait 3.5 weeks. Feels like a Toyota dealership with...
Response from the owner Replied: Hi Barry. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- March 19, 2019
Wonderful experience with Andrey Pinkhasov
Google Review
- March 19, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- March 18, 2019
We Had Great conversations and a much better consultation. Mr Hering is an absolutley competent Person With so many Know how about Cars - especialley about Mercedes-Benz. Thank you very much for everything.
Google Review
- March 18, 2019
STAY AWAY!! Nightmare! As a long time mercedes benz and amg owner, Aswell as a AMG private lounge member and mbworld member, MB Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care! They do more harm then good, and have left me going back to...
Google Review
- March 16, 2019
I have been a customer of MB Manhattan for just about 12 years now and have never had a bad experience. Over the course of the entire 12 years I have dealt exlusively with Patricia von Karkoch and I cannot say enough positive things about my experiences with her and how attentive she is to the total...
Google Review
- March 15, 2019
Mercedes-Benz Manhattan made the process of buying a new vehicle seamless my sales associate Andrey Pinkhasov was great.!!!!!!! I wouldnt buy anywhere else but Mercedes-Benz Manhattan.
Google Review
- March 15, 2019
In 2015, I bought my very first car from this dealership. What an amazing facility! However, for me, it's the people that sells, and one of those awesome people is Sheik Nabijan. A true professional in his field - kind, honest, knowledgeable and down right committed to customer satisfaction. I can...
Google Review
- March 15, 2019
My recent visit to the Manhattan MB service department was nothing short of an amazing experience. The service provided was efficient and timely. My salesperson, John Hart is also just as amazing! He picked up my car for service and delivered me a loaner car. He goes the extra mile to satisfy his...
Google Review
- March 14, 2019
I had the awesome pleasure of working with Sheik Nabijan for my transaction and he was nothing shy of exceptional. I appreciated his kind demeanor, attention to detail and his ability to get me into the car of my dreams -thanks a lot, Sheik! Mercedes is lucky to have you on their team.
Google Review
- March 14, 2019
Response from the owner Replied: thank you for your review MR. GUERRERO
Google Review
- March 14, 2019
Mr. Sheik Nabijan was excellent during our interaction as I looked to get into a new vehicle. He made the experience seamless. He was very patient with me and presented all the options available to me. I felt that he took his time, individualized the buying experience geared towards me and offered...
Response from the owner Replied: Thank you for your review Mr. Ilias
Google Review
- March 14, 2019
Marcus took care of all of our needs and was very accommodating with our schedule. We made multiple visits and test drives to find the right car. This is what customer service should look like. Thank you!
Google Review
- March 12, 2019
I have acquired 4 vehicles from this dealership over the past 5 years, as an avid BMW enthusiast, I am now an MB guy. The customer service, business environment and confidence in the deal has made me a believer! I am a true believer in integrity as the basis of all business deals and that is what I...
Google Review
- March 11, 2019
Pateick made the leasing process painless. Car looks great, drives even better.
Google Review
- March 11, 2019
Its hard to talk to someone through the phone, kept transferring me 4 times, not the first time this happened
Response from the owner Replied: Hello Gramen. It seems you are having trouble getting through to us! Please send us a direct message at mbmanhattan.com/contact-us with your personal contact information and we will reach out to you directly.
Google Review
- March 10, 2019
I brought my car in to get the suspension taken care everything seemed fine they responded quickly returned my calls after spending over 5k for the repairs I get my car back wit damage to my bumper and my heated seats and powers seat is not working if I could post 0 stars I would
Response from the owner Replied: Hello Cameron. A member of our Management Team will reach you via telephone today to discuss, if they haven't already done so.
Google Review
- March 10, 2019
I fill very welcome when i purchase 2019 E-450W4 sedan,from front desk customer coordinator Elena and friendly, super professional sales representative James Erlikh, I would like to say about best F&I manager i ever deal with Nicholas Traina, he explain to me my options lease or finance extended ...
Google Review
- March 09, 2019
Our agent Anastasia Zbarskaya was fantastic. She made the whole process seamless and made a great effort to find us car which we wanted. We spoke with numerous dealerships / brands before picking MB Manhattan (mainly due to Anastasia Zbarskaya and Scott Malise (Sales Manager) and Kareem Raposo...
Google Review
- March 07, 2019
Really nice and patient salesmen. James Erlikh was my salesman and there was nothing he could do better. I recommend this dealership.
Google Review
- March 05, 2019
I recently got my car serviced at Mercedes Benz of Manhattan for a faulty master switch, Mercedes truly help me make the best of a bad situation. I received a loaner car for 24 hours, fthey replaced the switch under factory warranty, they fully serviced my car, did a 37-point inspection of the car...
Yelp Review
- March 02, 2019
I just wanted to keep updating all the customer that get services with these business not to do any. After receiving a call from Mercedes sale rep, apologizing for what had happened. They said they were going to mail me a check for the value of my I phone and I'm still waiting, who will think that...
Tata U. Replied: Hello Alex, we are very sorry to hear of the circumstance that prompted your review of our dealer. We understand that your Service Advisor Octavio has been in contact with you to resolve any outstanding issues. Feel free to contact us directly at 212-629-1600 should you have any additional questions.
Google Review
- March 01, 2019
Steve Ackerman is a great sales rep to buy your car from there. Ask for him by name. It was a real pleasure buying the car. They are all super knowledgeable, trustworthy and friendly.
Google Review
- March 01, 2019
Buying a new Mercedes was simple from Manhattan Mercedes. Rob Novoand Scott Maliese made the buying experience a pleasure . The price was right, no hiccups at pickup, it couldn't have been easier. I came from Long Island and it was worth the trip. Kudos to the team at Manhattan!
Google Review
- February 28, 2019
Scott Malise, Patricia Von Karkoch and Rihana are amazing. They are the reason my wife and I come to Mercedes on the West side. There professionalism and personal touch is exceptional in every way Many thanks to them and Mercedes Joe DiMattina
Google Review
- February 28, 2019
I've been servicing my ML at Mercedes Benz Manhattan for four years and my experiences have been consistently great. Adam Havriliak has been my service specialist and he is truly a sincere guy. This is the first dealership that I actually trust. I have seen the same faces each visit and they all...
Google Review
- February 27, 2019
Anastasia Zabarskaya helped us in every way possible. Because of her, and with her manager's friendly assistance, we had a very excellent experience and feel extremely satisfied with everything. Thank you again Anastasia!
Google Review
- February 27, 2019
Google Review
- February 27, 2019
Google Review
- February 26, 2019
Google Review
- February 26, 2019
Customer Service at this dealership is optimal. Special thanks to Elaine Velez in sales, she was so nice and patient while i got my new car.
Google Review
- February 26, 2019
Worst customer service ever. I bought a car from them and they messed up the info on the registration and I cant get a hold of my salesman or the managers. The only time you get customer service is when you actually show interest of buying a car. After you buy the car theres literally no one to talk...
Response from the owner Replied: It seems we missed the mark! This is not the experience we aim to provide to our clients. Please send us a private message with your best contact number so that we may call you. Visit mbmanhattan.com/contact-us to provide your direct contact info.
Google Review
- February 26, 2019
Like most people, going to a car dealership can be stressful, pressured and a bit overwhelming. In my case, I had been working with a dealer/sales manager for many, many years back in the Chicago area prior to my move to NYC in 2015. He sold me my last car in 2016 that I traded in on Saturday. So,...
Google Review
- February 26, 2019
My salesman John Hart and MB Manhattans service center are top notch. Professional, efficient, and accommodating.
Google Review
- February 26, 2019
THEIR THE BEST
Google Review
- February 25, 2019
Google Review
- February 25, 2019
Sheik, Nicole and Nick were absolutely amazing in making our 2nd Mercedes Lease, enjoyable and informative. Sheik and Nicole did a great job in reaching out to me in regards to my car lease coming to an end, and advising me on my options. Nick was delightful in explaining the precautionary options...
Google Review
- February 25, 2019
I had a wonderful experience at Mercedes Benz Manhattan. Nicole was very helpful and patient with the entire process. I will definitely recommend.
Google Review
- February 25, 2019
Wonderful experience! Thanks, Gary Mann!
Google Review
- February 24, 2019
I could give 100 stars for James in sales and 100 stars for Nicholas in F&I 100% satisfied. James worked and produced the exact unit I requested within the budget I asked him to find.He listens to all my concerns and addressed every one.His customer service and professionalisms he provided is...
Google Review
- February 24, 2019
Google Review
- February 24, 2019
Google Review
- February 23, 2019
Google Review
- February 23, 2019
Google Review
- February 22, 2019
PATRICIA VON KARKOCH IS AN ABSOLUTE GEM . FROM START TO FINISH WORKING WITH HER IS A DELIGHT --MARK YOUR RECORDS THAT SHE IS AN ABSOLUTE "10"
Google Review
- February 22, 2019
I had an excellent experience with Lou . Very nice person. Will definitely return in future and go back to Lou . Loved the hospitality when walking in the dealer
Google Review
- February 21, 2019
MB Manhattan will be the only dealership for my family and I for one main reason, Lou Shapiro. Lou has made us feel like family, and has made what is typically a stressful process a seamless one. We will be back many times.
Yelp Review
- February 18, 2019
My car needed some minor collision repair and the insurance company offered this Mercedes service dept as an option since there is no dealer/autobody shop of my car in Manhattan. I went since I had purchased a Mercedes for a family member a few years ago, and figured, it's Mercedes, has to be top...
Tata U. Replied: Hi Susie, We are sorry to hear of your negative experience with our Collision Center. It's feedback like this that helps up to improve our service. If you'd like to discuss your concerns in more detail, our Service Manager, Matthew Gesek welcomes a phone call from you. He can be reached at 212-629-1600.
Google Review
- February 16, 2019
Patricia Von Karkoch and her team were gracious, extremely knowledgeable and highly invested in the brand. She made the process completely seamless and very enjoyable. It was a great pleasure working with her.
Yelp Review
- February 15, 2019
Unbelievably terrible service. I took my vehicle in to be repaired and they promised me I would have it back within 3 days. It's 6 days later, I still don't have it back and I can't get through to them. I made it clear to them that I need the vehicul for a critical work project and still nothing....
Tata U. Replied: Hi Andy. It's important that we get your concerns addressed. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit to privately provide us with you direct contact information so that we may call you directly.
Google Review
- February 09, 2019
Response from the owner Replied: Hello Joel. We'd love the opportunity to see how we could make your experience at our dealer better? Please send us a private message with your phone number so that we can call you by visiting mbmanhattan.com/contact-us
Google Review
- February 09, 2019
Response from the owner Replied: Hello Vikas. We'd like to understand how we could make your experience at our dealer a better one? Please send us a private message with your phone number so that we can call you by visiting mbmanhattan.com/contact-us
Google Review
- February 05, 2019
Best service department. From taking care of me with my first MB to my current one. Service here is top notch.
Yelp Review
- February 04, 2019
I have been having my car serviced at MB-Manhattan for about five years plus and have had a very positive experience. I think Adam Havriliak, the manager, in particular is excellent. Whether there is minimal or a lot of work that needs to be done I always found them to be thoughtful, courteous and...
Google Review
- February 01, 2019
Everything was great I was looking online at there inventory for an a class then there was virtual assistant asking for what I needed help she was quick and made sure I was taken care of within an hour they got back said they have a class and in stock so I made my appointment came in a decided on...
Yelp Review
- January 30, 2019
SCAM ARTISTS!!! The service department is an absolute joke. They truly don't care about their customers at all. The "F" rating displayed on the Better Business Bureau says it all. The service manager should take a class on how to treat his customers instead of being useless, nasty and condescending....
Tata U. Replied: Hi Daniel. We are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Yelp Review
- January 30, 2019
SCAM ARTISTS!!! The service department is an absolute joke. They truly don't care about their customers at all. The "F" rating displayed on the Better Business Bureau says it all. The service manager should take a class on how to treat his customers instead of being useless, nasty and condescending....
Tata U. Replied: Hi Daniel. We are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Google Review
- January 29, 2019
Very nice group of people. They treat you like gold.
Google Review
- January 26, 2019
Worst experience ever! Brought in my car on a Thursday. service specialist Sebastian Wroblewski informed me the car would be ready the next day. I did not hear from him on Friday so I called and left a message on his voicemail he never returned my call, so I waited for the next day and called...
Response from the owner Replied: Hello Mr. Boiano. We are sorry to hear that you had a negative experience with our dealer. Please send us a private message with your contact information by visiting mbmanhattan.com/contact-us so our Service Manager, Matt Gesek, can call you. Please do not post your personal phone number publicly.
Google Review
- January 24, 2019
Absolutely the best customer service I've seen in any business in the USA. A big thanks to Angelo Sanchez my Service Advisor. 5 Stars with honors!
Google Review
- January 17, 2019
Terrible dealership that doesnt know how to answer the frickin phone. I bring in my wifes $120,000 car, and they cant pick up the phone for a status check?! Unacceptable. Three days go by and I hear nothing. All I needed was an oil change and alignment. Then I go up there and Im upset, and they say...
Response from the owner Replied: Hello Mr. Stinson. We work every single day to delight our customers, but it seems we missed the mark here. We would love the opportunity to discuss your concerns in further detail, so please call us at 888-762-6353 or send us a private message with your contact information by visiting mbmanhattan.com/contact-us so a Service Manager can call you.
Yelp Review
- January 14, 2019
Worst Experience!Its Unfortunate that in a top of the line of luxury cars you're treated with low satisfaction. This is my 1st benz & dispite listening to my boyfriend I decided to go to the actual dealership for all services. I made a appointment for service for January 12th 2019 for a tail light...
Tata U. Replied: Hello Crystal. We work every single day to delight our customers, but it seems we missed the mark here as you left dissatisfied. We would love the opportunity to discuss your concerns in more detail, so please call us at 888-762-6353 or send us a private message with you contact information by visiting so a Service Manager can call you.
Google Review
- January 10, 2019
This place is horrible. I took my car 7:00am for tire pressure and was told it would be ready at 6:00pm. WTF... SO UNPROFESSIONAL A WASTE OF MY TIME!!!!!!
Google Review
- January 07, 2019
They have really good service whatever environment, introduce, maintenance and so on. I tuned up my car here, they did very well and showed me every detail about price. After that they washed my car cleanly. Good experience here and it is value to be here. I recommend service advisor Franco Savo and...
Google Review
- January 02, 2019
Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further...
Response from the owner Replied: Hello Mr. Assi. As specified in the terms of the Mercedes-Benz Manufacturers New Vehicle Limited Warranty, which covers defects, any damage due to outside influences, accidents, misuse or negligence is not covered by the warranty. Since the vehicle was inspected at our dealer, please contact the Service Manager, Matt Gesek for further assistance.
Google Review
- January 01, 2019
Better than average experience. Kind of place where they offer you coffee or champagne while they rotate your tires. Friendly people and attentive service.
Google Review
- December 28, 2018
Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further...
Cars.com Review
- December 28, 2018
Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further...
Dealer response from DealerRater Replied: Hello Mr. Assi. As specified in the terms of the Mercedes-Benz Manufacturer’s New Vehicle Limited Warranty, which covers defects, any damage due to outside influences, accidents, misuse or negligence is not covered by the warranty. Since the vehicle was inspected at our dealer, please contact the Service Manager, Matt Gesek for further assistance.
Yelp Review
- December 28, 2018
Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further...
Tata U. Replied: Hello Mr. Assi. As specified in the terms of the Mercedes-Benz Manufacturer's New Vehicle Limited Warranty, which covers defects, any damage due to outside influences, accidents, misuse or negligence is not covered by the warranty. Since the vehicle was inspected at our dealer, please contact the Service Manager, Matt Gesek for further assistance.
Google Review
- December 27, 2018
Response from the owner Replied: Hello Zheng. We'd like to hear about the circumstance that prompted your 1-Star Review of our dealer. Please contact us as 212-629-1600 at your earliest convenience.
Google Review
- December 23, 2018
Yelp Review
- December 16, 2018
I felt compelled to write this review for many reason. I would like to inform the public of my horrific experience with this dealership. I have been doing business with them for over 8 years. I purchased an slk cash with the lovely Don W who has since passed away. When it was time for me to purchase...
Google Review
- December 12, 2018
Response from the owner Replied: Hello. We'd like to hear about the circumstance that prompted your 1-Star Review of our dealer. Please contact us as 212-629-1600 at your earliest convenience.
Yelp Review
- December 09, 2018
I don't know why I expect things to change. Not sure who is in charge of this dealership / service provider but- my car broke down - not their fault although it was just in for service not but a month ago - I digress. When I called for help with roadside assistance they patched me through and even...
Tata U. Replied: Hello Brian. We are sorry to hear of your negative experience with Mercedes-Benz Roadside Assistance. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Google Review
- December 06, 2018
Came in to solve a few miner problems with my Mercedes Benz e class, Miguel Pedraza was a great help. He knows his cars very well, talented dude when it comes with customizing Mercedes.
Google Review
- December 03, 2018
Mercedes Manhattan so bad service
Response from the owner Replied: Hello Shahin Ahmed, we'd like to hear more about your experience and what prompted your 1-star review of our Service Department. Please do not share your phone number publically, so we ask that you visit mbmanhattan.com/contact-us and securely provide us with your phone number so that we may call you.
Google Review
- November 21, 2018
Yelp Review
- November 20, 2018
I'm writing this review, to make anyone who do any business with these big name be aware and careful with there personal stuff. My husband Drop off his Mercedes for a headlamp repaint on nov 8. I told my husband to live everything that he was not using inside the car do to the facts that we were...
Tata U. Replied: Hello Alex, we are very sorry to hear of the circumstance that prompted your review of our dealer. We understand that your Service Advisor Octavio has been in contact with you to resolve any outstanding issues. Feel free to contact us directly at 212-629-1600 should you have any additional questions.
Google Review
- November 18, 2018
Had a great experience. Love my car, the salesperson was super friendly.
Yelp Review
- November 16, 2018
Yet another horrible experience today at MB-Manhattan. I went in to get a new tire (the tire shop that I prefer dealing with didn't have the tire I needed). I was assigned Sebastian Wroblewski as my service advisor. This guy is a schlub who could care less about customer service. Total failure to...
Tata U. Replied: Hello Bill. We are sorry to hear of your experience with our dealer. We'd like to give you a call to discuss and address your concerns. Please send us a private message with you contact information so that we may call you. You can visit to input your information.
Google Review
- November 09, 2018
I had an appointment at 9 am with an associate at the bodyshop. I waited 20 minutes, and finally was told by the manager that there are still two poople still ahead of me. There was apparenly on one associated assigned to the bodyshop. I left and do not plan to return. Not great customer service.
Response from the owner Replied: Hello Daniel;It sounds like you were left with a negative impression of our Collision Center, and this is certainly not the experience we strive to deliver. Can you please send us a private message with your phone number so that we may contact you to discuss further? Visit mbmanhattan.com/contact-us to provide your best contact number.
Google Review
- November 05, 2018
QBuying a car can be very stressful and I have been looking around for a car shopping at many dealerships, but none matched the level of service and attention I received from the salesman Kim Christensen at Mercedes Manhattan. When you are shopping for a Mercedes, you expect a certain level of...
Google Review
- November 01, 2018
Had a great experience. Love my car, the salesperson was super friendly.
Google Review
- October 31, 2018
Google Review
- October 30, 2018
Google Review
- October 30, 2018
Google Review
- October 29, 2018
the best or nothing says it all
Yelp Review
- October 28, 2018
First time writing a review on yelp. Here is my story. Date 10/24/2018. I Got my 2016 E350(25k miles )in that place for Service B. Katie Hosford was there , I told her this is my first time here. Than She took care of it right away. She scans the VIN and took me right to her desk for contact...
Tata U. Replied: Hello Li, It is difficult for us to diagnose any concern you are having with your vehicle over the computer, so we recommend that you please visit and provide us with your telephone number so that we may contact you directly to see about scheduling an appointment to take a look at the vehicle at your convenience. Or, if it's easier, please call 212-629-1600.
Google Review
- October 27, 2018
Very friendly people in Mercedes and beautiful Car.
Google Review
- October 25, 2018
Well I just left the dealer,had a technical glitch on my 14 E550,,electrical. Never knew I had an auxiliary battery but I do now..Octavio met me with a smile,and dropped the bad news that this item ($500)wasn't covered,,I have the car 11 months.,Noticing my obvious displeasure,he was calm,kind and...
Google Review
- October 24, 2018
Fraud proficiency at Mercedes Benz of Manhattan.I really did not expect the deal will be like that.Last week I agreed to buy a used GL350 from MB of Manhattan, that worth around $ 45K. The car was shown at the showroom. I signed the contract with the saleswoman and agreed to pick up the car...
Response from the owner Replied: Hello Nabil. It was brought to our attention that Judy spoke with you via telephone this afternoon to iron out your concerns and that you are satisfied. If you should have any additional questions, please reach out to Judy directly.
Google Review
- October 24, 2018
Google Review
- October 24, 2018
Hi everyone, i drive 2018 Mercedes Metris, its a new comercial/passenger van, new to US market, in case someone doesnt know. So i had a problem in the front left side of the vehicle, had knocking sounds come out everytime i would go over bumps... so i took it to Mercedes Manhattan, and i have to say...
Google Review
- October 22, 2018
Google Review
- October 19, 2018
Feels racially tense at Mercedes of Manhattan! They stare at us African Americans as if we don't belong there! Felt very uncomfortable. Since I had a prior feeling about foul play at this dealership, I did a before & after video of my computer dashboard. BEFORE THE BASIC OIL CHANGE, there was ONLY...
Google Review
- October 19, 2018
The sale department is some kind OK. Mechanics department doesnt quite care about my car. Just when they change a tire for me, the air condition was tuned to max cool which I dont figure out any logic clue why they do that. What is most terrible I met here is that they pasted a Manhattan badge on...
Response from the owner Replied: Hello Geng. We appreciate your feedback, and would like the opportunity to review your concerns in further detail. Please contact us privately with your contact information so that we may reach you to discuss. You can visit mbmanhattan.com/contact-us/ or call us at 212-629-1600. Our Service Manager Matthew Gesek would be happy to assist.
Google Review
- October 13, 2018
This is the worse dealer, Customer Service is horrible. I had a really bad experience there when I tried to reached out to a Supervisor I kept getting the run around. They are not helpful at all. Wouldnt recommend this dealer to anyone. My worse experience ever
Response from the owner Replied: Hi Yohanna, we are sorry to hear that you had a poor experience with us. We'd like to understand more and see how we may be able to resolve this for you. Please call us at 212-629-1600 or visit mbmanhattan.com/contact-us and leave us a private message with your contact information.
Google Review
- October 09, 2018
Google Review
- October 08, 2018
The sale department is some kind OK. Mechanics department doesnt quite care about my car. Just when they change a tire for me, the air condition was tuned to max cool which I dont figure out any logic clue why they do that. What is most terrible I met here is that they pasted a Manhattan badge on...
Response from the owner Replied: Hello Geng. We appreciate your feedback, and would like the opportunity to review your concerns in further detail. Please contact us privately with your contact information so that we may reach you to discuss. You can visit mbmanhattan.com/contact-us/ or call us at 212-629-1600. Our Service Manager Matthew Gesek would be happy to assist.
Google Review
- October 01, 2018
the best or nothing says it all
Google Review
- September 27, 2018
Google Review
- September 10, 2018
Terrible sales service. Didnt get around to returning an email saying I wanted to but a car for weeks. Even after i wired them money after they confirmed a delivery date would not return emails. Turns out the car hadnt arrived and they didnt know when it would show up but didnt bother to tell me. ...
Response from the owner Replied: Abhijeet, we are sorry for the circumstance that prompted this review. We have gone ahead and contacted your Sales Representative and Sales Manager and have asked that they contact you via telephone today, and work to resolve this matter immediately.
Google Review
- September 09, 2018
This is my 5th car from our good friend Andrey Pinkhasov the service and professionalism is at its best.. i live out in Long Island and the commute to get to Manhattan is about an hour where I pass 2 other Mercedes dealers but the service and professionalism and honesty keeps me coming back to...
Yelp Review
- September 04, 2018
Although advertised as the only USA dealer from MB, the work there is not up to the expectation. Several issues:1. Took longer than expected time to repair2. Not reachable by phone unless you have their direct line number3. Repair was half finished, you need to examine the repair all by yourself...
Tata U. Replied: Hello Frank. We appreciate your feedback. It appears as though several Tesla parts were on order for your vehicle, causing some delays in the total repair time. We have shared your feedback with Tommy Russo, our Collision Center Manager, and we welcome a phone call to discuss your concerns in more detail. 212-629-1600. Thank you for the opportunity to respond.
Google Review
- August 30, 2018
Took my car for oil change but was recommended by them to do service A because they would check everything, came back the next day, as soon as I got inside the car there was brake light light on. Could not believe it, thought they really check everything, but they didnt take care even of the...
Response from the owner Replied: Hello Adnan. Our records indicate that you did visit us for an A-Service. Our Service Manager Matthew Gesek has been made aware of your review and the details of your visit and welcomes a call from you at your convenience to discuss in further detail. He can be reached via telephone at 212-629-1600.
Google Review
- August 25, 2018
Yelp Review
- August 16, 2018
MB-Manhattan is a bunch of scam-artists. Every single time I'm in for service, they try and upsell. My car is there today. It's less than 2 years old, and has 20k miles. They tell me that both front and back brake pads and rotors are blown and need replacement. That obviously shouldn't be the case,...
Tata U. Replied: Hello Bill. We are sorry to hear of your experience with our dealer. We'd like to give you a call to discuss and address your concerns. Please send us a private message with you contact information so that we may call you. You can visit to input your information.
Google Review
- August 11, 2018
Yelp Review
- August 07, 2018
I used to have a long term association with this dealership until they started ripping me off on trade ins, attempting to talk me into unnecessary and expensive services during routine maintenance visits, and ultimately after paying with a credit card then having fraudulent activity posted when I...
Tata U. Replied: Hello Sarah. We would like the opportunity to address your concerns stated in your review. Please visit to send us a private message with your phone number so that we may call you.
Google Review
- August 07, 2018
I had a great experience. Salespersons r good enough , their behavior is nice. And for car lovers it's like heaven.
Yelp Review
- July 26, 2018
The WORST. My car was there over a month waiting for repairs. Every time, I asked when it would be ready, they'd say that they were "waiting on a part to arrive from Germany" and "it will be ready in two days". I must have called them 10x over the course of a month and they always had the same...
Tata U. Replied: Hello, Terry. We are so sorry to hear that you were left with a negative impression of our dealer. We ask that you privately send us your contact information at so that we may call you and discuss this matter in further detail.
Yelp Review
- July 25, 2018
First time here and wow, I was very impressed.I went to get my vehicle serviced and the people were very courteous and professional. I went on a Saturday and didn't know what to expect. I had the first appointment at 9:15am. I needed an oil change, maintenance inspection and 4 new tires.I dropped it...
Google Review
- July 13, 2018
Yelp Review
- July 09, 2018
Excellent costumer service from the moment you walk in to the moment you walk out...Louis De Marco and Tata Umana did a great job in assisting me. Thank you!!!
Google Review
- July 05, 2018
I would like to thank my sales consultant Patricia for excellent and professional service she provided. My experience was truly outstanding, Patricia went above and beyond to find the car I needed and then did everything to expedite the transaction and make it super smooth! I would recommend...
Yelp Review
- July 02, 2018
I have dealt with numerous car dealers for many years. I have to say that my experience with Mercedes-Manhattan could not of been better. My Sales team leader Sheik Nabijan was one of the most accommodating people that I have ever done business with. Total professional,helpful and accommodating. He...
Google Review
- June 24, 2018
My brother had an ugly flat tire early evening on a Friday and their service center was able to replace the tire in 90 minutes. The service lobby is quite nice with fruit, coffee, and cookies.Always feel free to reach out to me on Twitter @joerazz
Response from the owner Replied: Thank you for the feedback Joseph! We are very glad to hear of your speedy tire replacement and that you were able to relax comfortably during your short wait for your repair. Thank you for choosing MB Manhattan for the maintenance of your vehicle!Have a wonderful day,The Customer Experience Team
Google Review
- June 22, 2018
Ive been leasing MB cars for 5 years and unfortunately the service and responsiveness in sales, leasing and general customer service has gone down hill. These people are not working on commission anymore is my guess. Atrocious.
Response from the owner Replied: Hello Romit. We are sorry to hear that you were left with a negative experience. We'd love the opportunity to address this further. Please visit mbmanhattan.com/contact-us and provide your personal contact information so that we may call you.
Google Review
- June 17, 2018
I had a wonderful experience at the Mercedes-Benz Manhattan dealership. I met with my salesperson James. He was very understanding and knowledgeable in assisting me in buying my car. He was direct and honest about the car I wanted and helped me to get in and out within 2 hours. I would definitely...
Response from the owner Replied: Thank you, Kenneth!
Yelp Review
- June 09, 2018
I don't know where all of these 1 star reviews are coming from, probably from another Mercedes dealer, def not the corporate dealer in Manhattan. Got my Benz from Marcus about 2 months ago, from the girls at reception, salesperson, finance manager and everyone else, the service here is GREAT. I went...
Google Review
- June 07, 2018
The sale department is some kind OK. Mechanics department doesnt quite care about my car. Just when they change a tire for me, the air condition was tuned to max cool which I dont figure out any logic clue why they do that. What is most terrible I met here is that they pasted a Manhattan badge on...
Response from the owner Replied: Hello Geng. We appreciate your feedback, and would like the opportunity to review your concerns in further detail. Please contact us privately with your contact information so that we may reach you to discuss. You can visit mbmanhattan.com/contact-us/ or call us at 212-629-1600. Our Service Manager Matthew Gesek would be happy to assist.
Google Review
- June 06, 2018
Sale department is some kind OK. Mechanics department dont quite care about my car. Just change a tire, the air condition was tuned to max cool which I dont find Andy logic clue why they do that. What is most terrible I met here is that they paste a Manhattan badge I to the back of my new car...
Google Review
- June 06, 2018
Great Experience!! Top notch service, from the time of placing my order up until taking delivery, the sales Manager Sheik Nabijan and his team kept me aware of the vehicles status and early delivery. A returning customer and will refer to all my family and friends!
Response from the owner Replied: Thank you, Jason. We will be sure to share your feedback with Sheik and the Management Team!
Google Review
- June 04, 2018
Pleasant, helpful & professional people.
Yelp Review
- June 01, 2018
Absolutely the worst service you can get. Getting warranty repairs was like pulling teeth. Repairs took several trips to get fixed or even seen as a problem. Then having to call daly to see if the had ordered the parts. Most of the time they had no clue... Looking forward to my VW...
Tata U. Replied: Hi Brett, we are sorry you were left with a negative impression of our dealer. We would like to resolve this for you. Please send us a private message with your personal information so that we may call you by visiting
Yelp Review
- June 01, 2018
Save your self the headache and buy a car from any other manufacturer and more importantly dealer... the service department is worthless, Getting warranty repairs was nearly impossible taking several trips and phone calls to make sure part where ordered.. The sales staff was helpless to resolve...
Tata U. Replied: Hi Brett, we are sorry you were left with a negative impression of our dealer. We would like to resolve this for you. Please send us a private message with your personal information so that we may call you by visiting
Google Review
- May 31, 2018
I have been with Mercedes Benz Manhattan for 14 yrs. TATA...provides exceptionally well service, she is just amazing .Great workers as well... logistic have never been better.Thank you TATA for your amazing service ! Great place !
Google Review
- May 28, 2018
Ive had nothing but subpar experiences at a Mercedes Benz of another location that I choose not to disclose. So I thought to myself, what the heck let me just try to switch to Mercedes Manhattan. My car has had this loose metal noise, in which previous service advisors at this other undisclosed...
Google Review
- May 17, 2018
I bought my car there and paid in full on the spot and when it came to service me they treated me like trashThey tell you one thing when you buy the car and once you paid they don't know you anymoreThe most disgusting disgusting service there
Response from the owner Replied: Burech, We are sorry to hear that you were left with a negative impression of our dealer and would like the opportunity to address your concerns. Please reply to us privately at mbmanhattan.com/contact-us with your personal contact information so that we may contact you via telephone.
Google Review
- May 14, 2018
Called ahead for 1st time service...explained that we bought the car and not leased it...we made sure that we will have nothing to pay since it was for a single service check up and have 3 years warranty...it was confirmed by the agent...drove from UES to Mercedes which took us about 45mins and of...
Response from the owner Replied: Good afternoon, Thierry,We are so very sorry to hear about your negative experience. Mercedes-Benz Manhattan strives to provide the best possible service to all clients, and while we understand that there can be miscommunication at times, we can still empathize with your frustration, and wish to turn this around for you. Should you choose to give us another chance at servicing your smart car, please do not hesitate to reach out to myself directly: Nylah Kourieh, Supervisor of Service Business Development (Nylah.kourieh@mbusa.com 212-629-1476). I am happy to assist you with all of your service needs, and ensure that you receive the proper information regarding your warranty status, and what is covered. Thank you very much for your time, and I hope to hear from you soon!
Google Review
- May 04, 2018
Just picked up a GLE43 AMG from Greg Gazolla. I am in the auto industry and chose to purchase from him because of his incredible professionalism and his unbeatable prices. I drove by two of thee largest Benz stores in the east coast to visit him at his store. The car was delivered to me to meet...
Google Review
- May 03, 2018
I am always satisfied after leaving my car at Mercedes Benz Manhattan to be serviced and/or detailed. Specifically, a service adviser by the name of Krista Parise always takes very good care of me. She is great at explaining everything that will be done with my car in a way that I can easily...
Yelp Review
- May 03, 2018
Worst service dept. run around I have ever had. Brand new car and yes this is my third Mercedes, however this particular car had had electrical problems from the get go and I am not getting any satisfactory answers as to why and or what can be done to permanently fix the issues.
Tata U. Replied: Hello John. We are so sorry to hear of your dissatisfaction and we welcome the opportunity to discuss this further with you. Please contact us as 212-629-1600 or visit and provide your personal contact details, please. Our Service Manager can then contact you directly.
Google Review
- May 01, 2018
Google Review
- April 29, 2018
The service department at this location is 5 star in every way. I worked with Patrick Pires and he was very knowledgeable, patient and helpful. He gave recommendations, detailed explanations and allowed me to make my own decisions regarding the services. Every time I made a request, he went above...
Google Review
- April 26, 2018
Patrick Pires is responsible for providing my family with excellent service and responsiveness. That is why we have 5 Mercedes vehicles for 5 drivers, most recently adding a GLE to the mix.
Google Review
- April 25, 2018
My experience at Mercedes-Benz with Patrick Pierce was excellent they make you feel comfortable make you feel at home and if there's any special going on they will let you know about it
Google Review
- April 25, 2018
I have C300 and I have been coming to mercedes-benz services since 2015. honestly, one best customer service in NYC and I can count on them when I give them my car. special thanks to Patrick Pires who always take good care of my car every time I bring it to Mercedes-Benz . he will take his time to...
Google Review
- April 25, 2018
Patrick Piers is easy going and is very approachable. Would recommend him as hard working proactive candidate.
Google Review
- April 24, 2018
Google Review
- April 24, 2018
If Krista was not my service advisor I would not have a Benz....she is a true asset to your company
Google Review
- April 23, 2018
Google Review
- April 23, 2018
I honestly can say if your local or coming from out of town and your in the New York area go see Patrick pires, hands down 1 Of the best sale reps I ever dealt with, from his professionalism and courtesy I was definitely impressed.
Google Review
- April 23, 2018
Awesome experience at this dealership, if you ever stop by for a service or any help at all, go to Patrick in the service department, courteous, and kept me updated throughout my whole service, highly recommend!!
Google Review
- April 21, 2018
I will only bring my car here for service. Always organized, professional and fast. Service advisor Krista Parise was very informative and helpful during my last visit. I will definitely be making my future apportionments with her!
Google Review
- April 21, 2018
The service was a great expirence. Krista Parise is awesome! She helped me with everything I needed!
Google Review
- April 20, 2018
Google Review
- April 20, 2018
Customer service was great, the experience was even better. I want to thank Krista for her amazing service.
Google Review
- April 20, 2018
My Name is Jodi Melendez and I have been going to Mercedes Benz located at 770 11th Ave since 2016 when I bought my first car, a black passion smart car. I love my car so much and absolutely loved my experience when buying it. I have gone back to get my tires fixed and get diagnostics done and every...
Google Review
- April 20, 2018
The most courteous staff, best selection of vehicles anywhere, and beautiful facility. They make buying a car (especially for women) a pleasure. Like their vehicles-they take the experience to the next level. Highly recommend this dealership over any others in the area. If you want to be treated...