Google Review
- July 09, 2020
Google Review
- July 08, 2020
My service experience in MB Manhattan used to be excellent. The visit yesterday ruined it. I mentioned I would like to use a "20% off A service" coupon when I made the appointment. I thought it was all settled. So when I made the payment, I didn't show the coupon to the service advisor. Just...
Google Review
- July 01, 2020
Response from the owner Replied: Hello Fidan. Thank you for your review. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Yelp Review
- July 01, 2020
After trading my mercedes GLE to GLS i had warranty for wheels, and 3 years oil service, and dent. I was told that i would get a check refund for 5k for this but after 8 months i have not seen a check and all they tell me is that you will receive it. Please be careful with these dealers they are...
Madison M. Replied: Hello Danny, This is not the level of service we aim to provide. We do welcome you to contact our General Sales Manager, Patrick Hunter at 212-629-1600, or feel free to visit mbmanhattan.com/contact- and privately provide us with you direct contact information so that we may call you directly.
Google Review
- June 29, 2020
Yelp Review
- June 27, 2020
I wish I could put No stars or negative stars!!!! The service center is a robbery.! I went in with no issues and came out with others and they expect me to pay for the second. I feel they owe me for my first payment. I will recommend no one to go there ever!! I wasn't able to get a courtesy car from...
Madison M. Replied: Steven, please reply privately with your personal contact information so that our Service Manager, Matt Gesek can reach out to you to discuss further. Please visit mbmanhattan.com/contact- to provide your phone number and we will call you.
Google Review
- June 26, 2020
Google Review
- June 20, 2020
I just purchased my first Mercedes Benz and I would just like to thank Elaine Velez for making my experience a 10/10. She was professional, courteous and patient. I am extremely fastidious and she was gracious and respectful every step of the way. My Mercedes was custom built and it was delivered...
Google Review
- June 19, 2020
Response from the owner Replied: Hello Shaban, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Cars.com Review
- June 17, 2020
What a scam! I was told by this dealer that I needed to purchase new tires after driving this Certified vehicle only 15,000 miles! Either they sold me junk tires or they are desperate to make a buck. All Season tires are rated to last 50,000 to 70,000 miles. A Certified Pre-Owned Mercedes should be...
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Lidia really made this purchase a breeze!Expected to be treated poorly as Im not a prototypical Mercedes guy, but the team at MBManhattan proved me very wrong. Great doing business with them. Very clean and COVID safe. Hand sanitizer everywhere and dedicated sanitizing crews. Would recommend. Thanks...
Google Review
- June 15, 2020
Google Review
- June 08, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Best deal, best service at this factory owned premier AD in Manhattan George Rudovic was very helpful
Google Review
- May 28, 2020
Google Review
- May 27, 2020
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 15,000 miles and have replaced 11 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- May 27, 2020
mary godek and the staff were great. She helped me get into what i was looking for right away. Highly recommend this dealership
Google Review
- May 22, 2020
They are super nice especially at this pandemic time - they are really professional. Even for my 2019 smart recall - they gave me out standing service including a complimentary clean! Thank you and stay strong! <3 and safe! <3
Google Review
- May 21, 2020
Yelp Review
- May 18, 2020
Horrible experience with this service department. Mercedes Benz road side service arrived at home to pick up my car. I had a flat and was told that my car will be taken to MB Manhattan for service. Upon calling the service department they informed me the car would be available to pick up the same...
Madison M. Replied: Hello Steven. We regret to hear of your disappointment with our Service Facility, but we do welcome your feedback. We appreciate the time you have taken to share your concerns and welcome a call from you to discuss further.
Google Review
- May 18, 2020
Response from the owner Replied: Hello Sidhratul. Thank you for your review, but we'd like to understand what happened that prompted a 1-star review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 15, 2020
If I could give negative number I would. The worst car buying experience I ever had. Even though we agreed on the price, the manager, Nicholas Traina, loaded my final bill with document fees and a fee for the GAS in my brand new car. When I asked him about it he basically said take it or leave it. ...
Response from the owner Replied: Hello Leon. Thank you for your review, but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 08, 2020
They never push you about getting a vehicle so you feel good about a purchase because most salesman push you and you feel conflicted. John Ademaj is one of the best salesman ever he found us a vehicle and helped us so much. He was reasonable and the nicest person I have ever met!
Google Review
- April 29, 2020
I purchased my newest car from this dealership and Ive been able to save a lot of money with their incredible deals. I love my new E-class!
Yelp Review
- April 17, 2020
Yelp Review
- April 17, 2020
Yelp Review
- April 17, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 09, 2020
Google Review
- April 08, 2020
Bella agencia.
Google Review
- April 03, 2020
(Translated by Google) Beautiful agency.(Original)Bella agencia.
Google Review
- April 01, 2020
Google Review
- April 01, 2020
We want Anthony Christiano back
Google Review
- March 29, 2020
My all time favorite brand
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Yelp Review
- March 11, 2020
I do not recommend Mercedes Benz MBM2 to any customer with a first time Mercedes and, Lack of car knowledge. You will be charged close to $300 for a diagnosis even if you already know the problem at hand and what you want to fix. You will not be able to speak with the Mechanic after your car is out...
Google Review
- March 10, 2020
Bought the car 3rd time from this location 2020 S-Class the sales person Anastasia Zbarskaya was a very sweet lady wanted to workout with the deal The manager was very professional my favorite Mercedes Benz location
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Google Review
- March 06, 2020
Let me start from the beginning of this night mare i came into Mercedes benz to get my car diagnos for a check engine light that appear on my cla 2014 dash...so I took it to autozone to see what was the check engine light was for...so the code came back as p0299 which is the turbo/super charger...
Response from the owner Replied: Ms. Locus, We are sorry to hear you were left with a negative impression of our dealer. We understand you have been in contact with our Service Department Manager. Feel free to reach him directly to discuss your concerns.
Yelp Review
- March 06, 2020
Let me start from the beginning of this night mare i came into Mercedes benz to get my car diagnos for a check engine light that appear on my cla 2014 dash...so I took it to autozone to see what was the check engine light was for...so the code came back as p0299 which is the turbo/super charger...
Google Review
- March 02, 2020
I have been to this dealership half a dozen times and have spent countless hours to prevent my cars alarm from blaring at random hours to no avail. Last week they recommended to completely disconnect my cars alarm system. That's a solution? Whats the point to have a car with manufactures alarm...
Response from the owner Replied: Yuriy, we are sorry to hear of your experience with our dealer. Our Service Manager will be giving you a call to discuss your concerns today.
Google Review
- February 29, 2020
Words cannot express the customer service at Mercedes Manhattan. From their cars to their staff - top of the line. Top rated in sales and service, my expectations were high. However, Kim Christensen & Nicholas Traina blew my expectations out of the water - 10/10!My husband and I felt welcome from...
Google Review
- February 24, 2020
Yelp Review
- February 22, 2020
I have had a number of fabulous experiences at Mercedes Manhattan having purchased or leased 4 cars here over the last 8 years. Judy Piperno in sales goes above and beyond each time while make the entire experience very pleasant, easy and low pressure. Jorge Ramos in service is fabulous and always...
Google Review
- February 18, 2020
Yelp Review
- February 17, 2020
My advisor Matthew Carroll made sure my car was very well taken care of! He went beyond expectations to assist me and get my car quickly fixed as possible for a fuel tank replacement! I would recommend Matthew and MB of Manha
Google Review
- February 17, 2020
Excellent experience buying a car.
Google Review
- February 17, 2020
My advisor Matthew Carroll made sure my car was well taken care of. I sent my MY08e350 in for a fuel tank replacement.He kept me updated at all times how the repairs were going.Would recommend him and would come back to MB Manhattan
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- February 04, 2020
I got my first Mercedes here. Working with Judy, she was very kind and helpful in answering all of my questions and finding me a lease with all the options I wanted. I will definitely come here again in the future! Great service and awesome car! Thanks Judy and Manhattan Benz!!
Yelp Review
- January 31, 2020
THE WORST costumer service i have ever experienced in my entire life , my service adviser Taran Guinness was the most clueless person ever and liar , first he says they changed engine oil and when i asked for paperwork for that he said they never changed it , its a shame for MB he works there , so i...
Madison M. Replied: Hello Vako. This is not the level of service we aim to provide. Our Service Manager, Matt Gesek at will be contacting you today to discuss.
Google Review
- January 27, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Google Review
- January 23, 2020
Sehr freundlichs Personal.Wurde sehr Freundlich empfangen und hatte eine nette Unterhaltung.Ich finde es immer sehr interessant. Die unterschiede zu Europa zu sehen. Da ich seit 17 Jahren selbst bei Mercedes Arbeite und mein Vater ber 45 Jahre Mercedes Angestellter war. Bin ich mit der Marke...
Google Review
- January 23, 2020
(Translated by Google) Very friendly staff.Was received very friendly and had a nice conversation.I always find it very interesting. To see the differences to Europe. Since I've been working at Mercedes for 17 years and my father was a Mercedes employee for over 45 years. I grew up with the brand....
Google Review
- January 23, 2020
PERFECT LEASING EXPERIENCE!My dear friend and colleague, who never steers me wrong, recommended I give MB Manhattan a try, since he's leased several cars from them in the past and always raved about the experience. I work in the City, so I figured, why not. As reported below, I am now a convert and...
Yelp Review
- January 23, 2020
Yes I have been aMercedes Benz Manhattan Customer for the past two years. I have had a great experience up until about six months ago. The service department has diminished quite a bit since the Service Coordinator left, about a month ago. I have tried to get my vehicle serviced numerous times and...
Tata U. Replied: Renee, we are sorry to hear of your negative experience with our dealership. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit to provide us with your information privately so that we may call you directly.
Google Review
- January 22, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Google Review
- January 21, 2020
If I could give no stars, I would. When calling the phone number, you receive NO SERVICE AT ALL! The worst phone system I have ever dialed in to. It does not connect you to anyone and hangs up on you when you select options. Mercedes-Benz is supposed to provide high quality service.
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 21, 2020
They have really good service whatever environment, introduce, maintenance and so on. I tuned up my car here, they did very well and showed me every detail about price. After that they washed my car cleanly. Good experience here and it is value to be here. I recommend service advisor Franco Savo and...
Google Review
- January 21, 2020
Ive bought a couple cars already here and have gotten great deals. The customer service here top notch. The process is so easy and smooth. Its not like other dealers where you spend days and hours trying to close a deal. No BS dealer.
Google Review
- January 18, 2020
I use service for my Smart car in Manhattan and for my Mercedes in Paramus. This two big difference. Mercedes Benz Manhattan service is very bad! I dropped my car on service, after couple days no body call me, no update information. Today 5 days my car on the service and manager Angelo said for my,...
Google Review
- January 16, 2020
Judy Piperno is an outstanding sales consultant at this particular dealership. While my prior experiences at two other Mercedes-Benz dealerships have been decent, in comparison Ms. Piperno's level of professionalism displayed during my visit to Mercedes-Benz Manhattan was unparalleled. Their...
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 06, 2020
I have ran into several issues with my c300 that is only 5 months old. Although my sales experience was great, the dealership is not that attentive to clients. My sales advisor is never available to assist or answer important questions. The family atmosphere is not there when it comes to needing...
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 04, 2020
14 years deep with unarguably MB's finest experts. The high priestess of the squad is Cherlyn Miller, make it your privilege to have her & Louis handle your deal experience and rest assured 360. Don't bother with the "bratwurst" in Paramus.
Google Review
- January 03, 2020
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Sebastian was great, super helpful with everything that needed to be done !!!!!
Google Review
- December 30, 2019
Google Review
- December 30, 2019
Sebastian was great, extremely helpful!
Google Review
- December 30, 2019
Sebastian was great! Very helpful and patient with me.
Google Review
- December 30, 2019
Sebastian was very knowledgeable and got my car back to me very fast.
Google Review
- December 30, 2019
Attentive service and smooth booking process make it easy to service the vehicle here.
Response from the owner Replied: Thank you for the fantastic review Oleg!
Google Review
- December 29, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 20, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 18, 2019
My purchase was smooth and easy. Stephen Ackerman was upfront and honest and really made sure I was happy throughout the entire process.
Google Review
- December 17, 2019
Google Review
- December 16, 2019
Stephen Ackerman was great! Best experience possible.
Google Review
- December 12, 2019
I would like to thank Patrick for helping me find the car that had all trims I wanted. Really love my new car.
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Steve Ackerman was great. Knows the AMG product inside out. I highly recommend him.
Google Review
- December 09, 2019
Google Review
- December 07, 2019
Google Review
- December 07, 2019
Went to MB of Manhattan to purchase a Sprinter van what a great dealership high end and high tech place! Sam Z was my sales rep had a wonderful experience.. Excellent customer service he knows how to get the job done fast and easy. Went to MB Manhattan even though I'm in the automotive business...
Google Review
- December 07, 2019
Sam Z is extremely friendly and knows what he's talking about. The process was so quick and easy, he gave me a great deal on the Sprinter and I couldnt be any happier. Thank you guys so much. Ill definitely be back in the future!
Google Review
- December 07, 2019
Thanks to Sam Z for making my search for a sprinter van easy and simplified! He was very patient, professional, and informative. I now have the perfect van for my business!
Google Review
- December 07, 2019
We had an exceptional experience purchasing our vehicle at Mercedes Benz Manhattan. Patrick Hering helped us pre order the new GLS and we got the delivery right when promised. The entire process was very easy.
Google Review
- December 07, 2019
GLE43 AMG
Google Review
- December 06, 2019
I highly recommend Stephen Ackerman at MB Manhattan. He's extremely professional and great to work with. Thanks, Steve!
Google Review
- December 06, 2019
My salesman was Steven Ackerman. He helped me with my purchase of my stunning 2019 AMG GT-R. Steven was informative every step of the way and handled my million questions with professionalism. After the sale Steven reached out to me to see how I was enjoying the car. That alone speaks volumes due to...
Google Review
- December 06, 2019
Steve Ackerman was great. His knowledge on cars was beyond anyone else I have done business with. I recommend him to anyone looking for a new Mercedes.
Google Review
- December 05, 2019
A friend recommended I speak to Stephen Ackerman at this dealership. Stephen did not disappoint, hes knowledgeable and very easy to deal with. I highly recommend dealing with him.
Google Review
- December 05, 2019
Stephen Ackerman found me the right car and I am beyond thrilled with my purchase. Do not hesitate to make your next purchase with him.
Google Review
- December 05, 2019
Just bought a new E450 Wagon. Sale handled very professionally by Patrick Hering. Several vehicles to choose from in inventory. Fair trade-in on my old car. Quick and easy closing. Could not be more pleased.
Google Review
- December 05, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 05, 2019
It was a pleasure working with my salesman Patrick Hering. He made the purchase of my Mercedes flawless and was able to get the car to me in very short notice. I highly recommend asking for Patrick if you walk into the dealership in the future. Very positive experience all around.
Google Review
- December 05, 2019
Great dealership with excellent service! Salesman was professional and knowledgeable about the car!
Google Review
- December 05, 2019
Patrick is the best!!
Google Review
- December 05, 2019
It was such a pleasure to work with Patrick, he is a nice guy and know what the customer wants- thanks for your help.
Google Review
- December 05, 2019
Mr. Stephen Ackerman was an extreme pleasure to work with. He was respectful, informative, and patient. The process of getting my car was a simple and easy process, only because Mr. Ackerman was so helpful and answered all my questions. Definitely will recommend him to friends and return in the...
Google Review
- December 05, 2019
Stephen Ackerman helped me a lot and made my purchase easy! Great experience
Google Review
- December 05, 2019
Had an uncharacteristically amazing experience here thanks to Stephen Ackerman. Perfect amount of communication and never dealt with someone more honest
Google Review
- December 05, 2019
Stephen Ackerman was great, got me the car I wanted at the price I wanted. Will work with him on my next benz.
Google Review
- December 05, 2019
Stephen Ackerman was a fantastic help with picking not only my new car, but also the many clients/coworkers I have sent Stephens way. He always gets it done!
Google Review
- December 05, 2019
Steve was great to work with and was full of product knowledge
Google Review
- December 05, 2019
We had a great experience with Patrick.
Google Review
- December 05, 2019
It was one of the best experiences i have ever had in a car buying process. From start to finish Patrick assisted me professionally and informativly and was lead with a great team at the Manhattan Mercedes dealership. The time that was taken to explain this car and was done with patience and...
Google Review
- December 05, 2019
So Ive never experienced the car buying/leasing process, so to say I was skeptical would be an understatement. I also have never driven a luxury car, so I was concerned about costs. I met with Stephen Ackerman who was incredibly easy to work with. He respected my wishes, helped me understand my...
Google Review
- December 05, 2019
We just got our first Car from Patrick. This was by far the easiest and most pleasant transaction. He are very attentive, and responding promptly to any questions we had. Can't beat this!! Thanks a lot to Patrick.
Google Review
- December 05, 2019
Steven Ackerman was terrific throughout the entire purchase process. Thoroughly explained all features, benefits etc. and was great. Thank you for a great experience!
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Google Review
- December 04, 2019
I always have a great time while servicing my car at Mercedes-Benz Manhattan mainly with the best service advisor ANGELO SANCHEZ whos always taking care of you and always happy to assist you and also update you all the informations about your car.
Google Review
- December 04, 2019
Of all the Mercedes Dealerships, I always look forward to coming here. The service is always 1st Class. Every time I enter, I am greeted by the friendly staff. Angelo Sanchez from the service department in particular always goes out of his way to make sure Im taken care of and gives a top-tiered...
Google Review
- December 04, 2019
Quick in out service. Location is very conducive and relaxing. Service rep ( Angelo Sanchez ) is very friendly, accommodating, professional and knowledgeable. He keeps me posted about the repair status. Well done !
Google Review
- December 04, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 03, 2019
Ive been servicing my car for years at MB Manhattan. Angelo is by far the best service advisor Ive had yet.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Fantastic service, would not take my car anywhere else. Make sure to ask for Angelo Sanchez, always takes great care of me, keeps me up to date, and always goes the extra mile.
Google Review
- December 03, 2019
From sales to service, I am always treated like a VIP. Special thanks to my outstanding service representative Angelo Sanchez for always being on point.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Always a great experience. They treat you like family! Ask for Angelo for the best experience.
Google Review
- December 03, 2019
Franco is amazing! Honest (this is sooooo rare in the car world), personable, timely. I only deal with him. If he is not there, I don't go. Quality of work is good too. I once had an issue where we couldn't find the problem. Mercedes Benz of Manhattan kept working on it until they resolved it.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Great Service very attentive to my needs great communication. Service manager Angelo Sanchez ensured that my vehicle would be serviced and returned before my big holiday trip and he delivered.
Google Review
- December 03, 2019
Mercedes Benz Manhattan is the only dealer in Tristate that I trust with my car. Angelo Snchez, my service manager is amazing. Angelo embodies the white glove luxury experience that you would expect being a Mercedes owner.
Google Review
- December 03, 2019
Best rep there Angelo always making things happen ! Fast quick and reliable!
Yelp Review
- November 23, 2019
Horrible service. We walked into the premises, no one welcomes anyone and on of that we felt ignored. After 15 minutes of being there a person walks up to us letting us know that the person we were suppose to meet is not available.
Google Review
- November 20, 2019
Great place to buy a car. It has been a a couple of months since we purchased our new mercedes, but now I can truly say it was a great buy as the car is running like a champ.
Google Review
- November 11, 2019
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 10, 2019
Just bought a car from here and I would say the experience was sweet and a tad sour. The end result of my purchase was 5 stars(I got what i wanted), but I took a star off because of a couple things along the way. I'll start off with the bad and go to the good. The bad, certain things that were...
Google Review
- November 07, 2019
Google Review
- November 06, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- November 04, 2019
Kareem and Patrick - the embodiment of Mercedes-Benz experience. The delivery felt exactly as it should, the best or nothing truly.
Google Review
- November 03, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Cars.com Review
- November 03, 2019
Good and looks neat. Is it still available for sale
Google Review
- October 31, 2019
This message is to the Mercedes bosses, it is so ridiculous that we pay 120K for a vehicle and the rims crack so easily, what tipe of cheap materials are you using? also the tires are horible, they also get cut easily. Many others are complaining about the same thing.
Google Review
- October 31, 2019
Great experience, super quick and easy. Ask for Cheryln Miller (sales) & Lou (sales/f&i manager) they really went above and beyond to give me my dream car!! Im so in love! Thank you so much for everything!!!!
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Voice my concern and they fixed the problem
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- October 25, 2019
Batman's underground
Google Review
- October 24, 2019
What an amazing experience! Everyone there from Elena at the front desk to Nick the manager to George in sales. They treated us well. They were very warm & welcoming. They made the process a lot easier than other places that Ive shopped around at in the past. Thank you guys once again!
Google Review
- October 23, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 22, 2019
I shopped for my first Mercedes-Benz at dealerships in the New York metropolitan area, but Mercedes-Benz Manhattan is uniquely positioned to provide all a customer needs to select, lease, purchase, finance, and eventually service their new cars. It is the only Mercedes dealership in the country that...
Google Review
- October 20, 2019
Response from the owner Replied: Hello Jonathan. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- October 18, 2019
First time I took my car there they Scratch the back bumper up and they put white out on it the next time they charged me for work that they didn't do
Yelp Review
- October 17, 2019
Please give this Benz dealership a try. Judy Piperno will give you the best customer experience Ever! She is simply the best! Knowledgeable about cars (goes beyond Mercedes, and will talk you through all your options), and just so personable and professional! I didn't think I would buy my car quite...
Google Review
- October 15, 2019
[Warning] Do not bring your car here for body work! I had a missing Crome piece for the door handle missing from the door they replace & I had somebody break the lock of my glove compartment that was close just to get in to see what I had & probably steal...Unbelievable how would this happen at a...
Response from the owner Replied: Good morning. This is certainly not the level of service we aim to provide. Please anticipate a phone call from one of our Service Managers. Can you please send us a private message with you phone number so that we may reach you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- October 13, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 10, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 08, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- October 01, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Google Review
- October 01, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 30, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 28, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 25, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 25, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- September 24, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 24, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 21, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 20, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 20, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 18, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 17, 2019
First off I want to start out by saying that i never leave reviews. Fortunately, I had a very quick and easy experience with my car repair. I was Greeted by Sebastian W. He was very considerate and underataning of my problem and situation. He was able to get all the required parts needed and was...
Google Review
- September 17, 2019
Extremely responsive and professional assisting me with my vehicle service. No hassle and fast repair during my visit. Sebastian is the person to see there he was great! I wouldnt take my car anywhere else!
Google Review
- September 17, 2019
Brought my car in earlier this summer for annual check up. We were very well taken care of (as usual) by Angelo Sanchez and the team - team diagnosed problems in helpful ways, Angelo set expectations clearly and communicated as progress was made. We feel we can rely on Anthony to look out for us and...
Google Review
- September 17, 2019
Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.
Google Review
- September 17, 2019
I have had a Mercedes for almost forever. Octavio used to assist me in White Plains Mercedes and now he assists me at Manhattan Mercedes. Its because of Octavio that I keep buying a Mercedes. He is outstanding and honest. He will never do anything I do not require.
Google Review
- September 17, 2019
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 13,000 miles and have replaced 8 tires so far. They just told me I should replace 3 more for...
Google Review
- September 17, 2019
Angelo S of Mercedes Benz of Manhattan was very professional, courteous, and efficient. He made my experience a seamless process. Thank you!
Google Review
- September 17, 2019
Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.
Google Review
- September 17, 2019
I have sent many customers too Mercedes of Manhattan too see Octavio and Ive got back all good things from the customers I will keep sending customers there. I work for a towing company so its easy for me too get customers there keep up the good work
Google Review
- September 17, 2019
#1 member of the Katie Sweeney fan club here to tell you that she is the absolute best! She is so very knowledgeable in all things Mercedes-Benz. Katie always works timely and efficiently to ensure that all of you and your vehicles needs are met!
Google Review
- September 17, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 17, 2019
Angelo Sanchez is the best advisor any MB customer can ask for. He is thoughtful, professional, and extremely dedicated to his customers and his job.
Google Review
- September 17, 2019
Hands down, the most experienced, competent, trustworthy and reliable Mercedes-Benz service center. Ask for Angelo Sanchez hes the best!
Google Review
- September 17, 2019
Angelo Sanchez is AMAZING!! Angelo truly goes ABOVE & BEYOND!! We are always treated like family. As we drive into Mercedes Manhattan the outside world disappears & we are transformed into a place of serenity.... Adam THE BOSS (who now has a cool beard) greets me like a brother. Asking if there is...
Google Review
- September 17, 2019
Having Angelo as my service advisor has been an experience in professionalism and courtesy.
Google Review
- September 16, 2019
Angelo Sanchez is AMAZING!! Angelo truly goes ABOVE & BEYOND!! We are always treated like family. As we drive into Mercedes Manhattan the outside world disappears & we are transformed into a place of serenity.... Adam THE BOSS (who now has a cool beard) greets me like a brother. Asking if there is...
Google Review
- September 15, 2019
Yelp Review
- September 14, 2019
Just don't. Took my mother's car here because the gas door got stuck. So they broke off the door and put neon green masking tape, so I can fill gas until they get the part, FINE. I drove around probably a week with that on. Then the blind spot assist started acting up. When I called to check if they...
Madison M. Replied: Hello Randa, This is not the level of service we aim to provide. We do welcome you to contact our Service Manager, Matt Gesek at 212-629-1600, or feel free to visit and privately provide us with you direct contact information so that we may call you directly.
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
Google Review
- September 13, 2019
First off I want to start out by saying that i never leave reviews. Fortunately, I had a very quick and easy experience with my car repair. I was Greeted by Sebastian W. He was very considerate and underataning of my problem and situation. He was able to get all the required parts needed and was...
Google Review
- September 13, 2019
Extremely responsive and professional assisting me with my vehicle service. No hassle and fast repair during my visit. Sebastian is the person to see there he was great! I wouldnt take my car anywhere else!
Google Review
- September 13, 2019
Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.
Google Review
- September 13, 2019
Brought my car in earlier this summer for annual check up. We were very well taken care of (as usual) by Angelo Sanchez and the team - team diagnosed problems in helpful ways, Angelo set expectations clearly and communicated as progress was made. We feel we can rely on Anthony to look out for us and...
Google Review
- September 13, 2019
I have had a Mercedes for almost forever. Octavio used to assist me in White Plains Mercedes and now he assists me at Manhattan Mercedes. Its because of Octavio that I keep buying a Mercedes. He is outstanding and honest. He will never do anything I do not require.
Google Review
- September 13, 2019
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 13,000 miles and have replaced 8 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- September 13, 2019
Angelo S of Mercedes Benz of Manhattan was very professional, courteous, and efficient. He made my experience a seamless process. Thank you!
Google Review
- September 13, 2019
Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.
Google Review
- September 13, 2019
#1 member of the Katie Sweeney fan club here to tell you that she is the absolute best! She is so very knowledgeable in all things Mercedes-Benz. Katie always works timely and efficiently to ensure that all of you and your vehicles needs are met!
Google Review
- September 13, 2019
I have sent many customers too Mercedes of Manhattan too see Octavio and Ive got back all good things from the customers I will keep sending customers there. I work for a towing company so its easy for me too get customers there keep up the good work
Google Review
- September 13, 2019
Angelo Sanchez is the best advisor any MB customer can ask for. He is thoughtful, professional, and extremely dedicated to his customers and his job.
Google Review
- September 13, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 13, 2019
Hands down, the most experienced, competent, trustworthy and reliable Mercedes-Benz service center. Ask for Angelo Sanchez hes the best!
Google Review
- September 13, 2019
Having Angelo as my service advisor has been an experience in professionalism and courtesy.
Google Review
- September 11, 2019
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Google Review
- September 11, 2019
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- September 11, 2019
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 11, 2019
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Yelp Review
- September 11, 2019
In June 2019, I leased my second new Mercedes. After the deal was negotiated the dealership unbeknownst to me until later charged me $70 for for fuel. When I bought this to the attention of my sales person I was informed that it would be refunded. I believe it to be common practice that when you...
Google Review
- September 10, 2019
Great service. Car ready when promised.
Google Review
- September 10, 2019
Franco Savo is the best service Advisor
Google Review
- September 10, 2019
I feel its my duty to share my thoughts and my opinions of one particular service advisor at Mercedes Benz of Manhattan, Angelo Sanchez. Ive been fortunate enough to have many cars in my life and have dealt with many service advisors, but only a couple stand out enough for me to take the time to...
Google Review
- September 10, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 10, 2019
Sebastian was extremely helpful and knowledgeable and explained everything to me so I understood the process. Thank you Sebastian for making my experience so easy!
Google Review
- September 10, 2019
I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didnt feel pressured or anything of that sort! I really...
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 10, 2019
Sebastian was extremely helpful and knowledgeable and explained everything to me so I understood the process. Thank you Sebastian for making my experience so easy!
Google Review
- September 09, 2019
Google Review
- September 09, 2019
I feel its my duty to share my thoughts and my opinions of one particular service advisor at Mercedes Benz of Manhattan, Angelo Sanchez. Ive been fortunate enough to have many cars in my life and have dealt with many service advisors, but only a couple stand out enough for me to take the time to...
Google Review
- September 09, 2019
Great service. Car ready when promised.
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Franco Savo is the best service Advisor
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Google Review
- September 08, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Google Review
- September 08, 2019
I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didnt feel pressured or anything of that sort! I really...
Google Review
- September 08, 2019
Google Review
- September 08, 2019
Terrible customer service.
Google Review
- September 08, 2019
Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, whove dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media....
Google Review
- September 08, 2019
Kim is rude and does not put the customer first. She should be fired
Google Review
- September 08, 2019
If you wish to feel degraded and scammed, you are more than welcomed to come here.
Google Review
- September 08, 2019
Super shady place avoid al all cost. This sale rep Kim and manager have no class
Google Review
- September 08, 2019
This dealership is not helpful if you didnt purchase your Mercedes from them.
Google Review
- September 08, 2019
Service no good METRIS vehicle
Google Review
- September 08, 2019
Super friendly people here. The place is beautiful and clean. I met Garry Mann one of the most honest salesman ever you can find, seriously, very knowledgeable about cars. he will make sure you are fully satisfied with the car you purchase, I highly recommend him to anyone looking to buy a...
Google Review
- September 08, 2019
Always 5 stars at MBM! Its a dealership experience like no other. From the second you walk in you are always greeted with warm welcomes and smiling faces. If you are bringing your car for service, be sure that you see Sebastian as your service advisor. He is always extremely informative, courteous,...
Google Review
- September 08, 2019
Wish I can give more than 5 stars. When I bought my car from Gary he was polite, knowledgeable and very patient with me. That was 2 years ago. Where Mercedes of Manhattan really impressed me with, was their service department. Wow !! Angelo Sanchez is the man! He personally texts me to remind me...
Google Review
- September 08, 2019
Thanks so much for helping my Mom understand every feature of her new C-300. The fact that her sales rep John Hart took the time to deliver her car to her home, take her through every feature and show her every knob and control was amazing. This is her 4th MB from Mercedes-Benz Manhattan. Everyone...
Google Review
- September 08, 2019
I gotta say after leasing numerous Mercedes Benz cars from Manhattan Mercedes I never regretted a moment. From sales to service Ive had nothing but great and professional courtesy from numerous people I have had to deal with at Mercedes. In regards to service at Mercedes Ive dealt for numerous years...
Google Review
- September 08, 2019
Mercedes-Benz Manhattan is amazing!! Ive worked with my service advisor Sebastian for many years and he is great! I recommend all my friends and family to come here and make sure to ask for Sebastian in service! Highly recommend!!
Google Review
- September 08, 2019
By far one of the worst customer service experiences Ive encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once...
Google Review
- September 08, 2019
Best customer service. Kim, was my sales representative and he got me into my new car hassle free.
Google Review
- September 08, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 08, 2019
I love coming to this dealership. Angelo Snchez is a great service rep. He is attentive and keeps his promises. I highly recommend this dealership if youre in the tristate area.
Google Review
- September 08, 2019
Terrific and quick experience. Really appreciated Octavios assistance in getting my headlamp replaced quickly
Google Review
- September 08, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 08, 2019
Extremely shady, unprofessional, rude and arrogant salesmen. Kim Christensen, by far the worst. Eludes all forms of communication. When I finally showed up to the dealership to cancel the deal, she was no where to be found! In addition, her boss Nicholas tried to cover up but was caught multiple...
Google Review
- September 08, 2019
I have nothing but nice thing to say about this dealership from the sales department to the service department everyone is so nice and friendly. They make you feel like family
Google Review
- September 08, 2019
Prior to coming here, I called and emailed to request details about a car I wanted but received no response so I decided to do a walk-in. Maybe I walked in on a bad day, but the sales reps were aggressive, rude, and condescending. It like they just wanted to push a sale on me and did not care about...
Google Review
- September 08, 2019
Called to view a car and put $500 deposit down. Canceled 3 days before because something came up. They said they would refund me back the $500. Two weeks later still havent been refunded and called manger he said he will look into it and call me back and never did! Scam artists!!
Google Review
- September 08, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Google Review
- September 08, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Google Review
- September 08, 2019
This place deserves 0 stars!!!!! Worst customer service Ive ever received in my life!!! Condescending staff, store was empty but they simply ignored us. Waited 40min to have a test drive and this one guy kept saying its coming, give it a couple mins till he finally disappeared and we were left...
Google Review
- September 08, 2019
Great In and Out in no time.Service advisor explained everything in details.My experience was an A+
Google Review
- September 08, 2019
Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.
Google Review
- September 08, 2019
Poor customer service and extremely shady practice. Would definitely avoid coming here!
Google Review
- September 08, 2019
Wish I can give more than 5 stars. When I bought my car from Gary he was polite, knowledgeable and very patient with me. That was 2 years ago. Where Mercedes of Manhattan really impressed me with, was their service department. Wow !! Angelo Sanchez is the man! He personally texts me to remind me...
Google Review
- September 08, 2019
I love coming to this dealership. Angelo Snchez is a great service rep. He is attentive and keeps his promises. I highly recommend this dealership if youre in the tristate area.
Google Review
- September 08, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 07, 2019
Terrific and quick experience. Really appreciated Octavios assistance in getting my headlamp replaced quickly
Google Review
- September 07, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 07, 2019
This place deserves 0 stars!!!!! Worst customer service Ive ever received in my life!!! Condescending staff, store was empty but they simply ignored us. Waited 40min to have a test drive and this one guy kept saying its coming, give it a couple mins till he finally disappeared and we were left...
Google Review
- September 07, 2019
Google Review
- September 07, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Response from the owner Replied: Tiffany, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Response from the owner Replied: Derek, We'd like to understand what prompted you to leave us a 1-star review. We'd like the opportunity to discuss this with you further. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Shady
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Poor customer service and extremely shady practice. Would definitely avoid coming here!
Google Review
- September 06, 2019
Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, whove dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media....
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Kim is rude and does not put the customer first. She should be fired
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
If you wish to feel degraded and scammed, you are more than welcomed to come here.
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Super shady place avoid al all cost. This sale rep Kim and manager have no class
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Terrible customer service.
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Always 5 stars at MBM! Its a dealership experience like no other. From the second you walk in you are always greeted with warm welcomes and smiling faces. If you are bringing your car for service, be sure that you see Sebastian as your service advisor. He is always extremely informative, courteous,...
Google Review
- September 06, 2019
Thanks so much for helping my Mom understand every feature of her new C-300. The fact that her sales rep John Hart took the time to deliver her car to her home, take her through every feature and show her every knob and control was amazing. This is her 4th MB from Mercedes-Benz Manhattan. Everyone...
Google Review
- September 06, 2019
I gotta say after leasing numerous Mercedes Benz cars from Manhattan Mercedes I never regretted a moment. From sales to service Ive had nothing but great and professional courtesy from numerous people I have had to deal with at Mercedes. In regards to service at Mercedes Ive dealt for numerous years...
Google Review
- September 06, 2019
Mercedes-Benz Manhattan is amazing!! Ive worked with my service advisor Sebastian for many years and he is great! I recommend all my friends and family to come here and make sure to ask for Sebastian in service! Highly recommend!!
Google Review
- September 06, 2019
By far one of the worst customer service experiences Ive encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once...
Response from the owner Replied: Qiu Ping Wang, this is not the experience we aim to provide, and one of our Sales Managers would like the opportunity to speak with you. Can you please send us a private message with your contact information so that we may call you to discuss? Please visit mbmanhattan.com/contact-us to provide your contact information.
Google Review
- September 06, 2019
Extremely shady, unprofessional, rude and arrogant salesmen. Kim Christensen, by far the worst. Eludes all forms of communication. When I finally showed up to the dealership to cancel the deal, she was no where to be found! In addition, her boss Nicholas tried to cover up but was caught multiple...
Response from the owner Replied: Peng Wang, We are sorry that you were left with a negative impression of our dealer. This is not the level of service we aim to provide. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Prior to coming here, I called and emailed to request details about a car I wanted but received no response so I decided to do a walk-in. Maybe I walked in on a bad day, but the sales reps were aggressive, rude, and condescending. It like they just wanted to push a sale on me and did not care about...
Response from the owner Replied: Sena, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Yelp Review
- September 06, 2019
Trust no one from this dealership. I was mistreated by Nicholas. Refused to give me information and I wanted to file a formal complaint but was brushed off. Would not recommend this place! Stay away! Especially.
Google Review
- September 04, 2019
Best customer service. Kim, was my sales representative and he got me into my new car hassle free.
Google Review
- August 31, 2019
Great service and best car!
Google Review
- August 29, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Yelp Review
- August 28, 2019
Best mercedez service and staff. Adam Havriliak and Sebastian are the best advisors I have ever had in the 20+ years servicing my cars. PS. Adam Love the beard buddy.
Google Review
- August 27, 2019
I have nothing but nice thing to say about this dealership from the sales department to the service department everyone is so nice and friendly. They make you feel like family
Google Review
- August 26, 2019
Service no good METRIS vehicle
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Yelp Review
- August 26, 2019
I have a 2017 Mercedes, therefore I needed some service or checkup several times. Never had a good experience here but it is better than the lic Mercedez. Lic dealership is absolutely awful. I can tell. It is pretty busy there and they don't look organized well. I guess it's because of the location...
Google Review
- August 24, 2019
Google Review
- August 24, 2019
Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.
Google Review
- August 19, 2019
Called to view a car and put $500 deposit down. Canceled 3 days before because something came up. They said they would refund me back the $500. Two weeks later still havent been refunded and called manger he said he will look into it and call me back and never did! Scam artists!!
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Google Review
- August 17, 2019
Google Review
- August 15, 2019
Super friendly people here. The place is beautiful and clean. I met Garry Mann one of the most honest salesman ever you can find, seriously, very knowledgeable about cars. he will make sure you are fully satisfied with the car you purchase, I highly recommend him to anyone looking to buy a...
Cars.com Review
- August 13, 2019
I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class...
Dealer response from DealerRater Replied: Hello Mr. McMahon. We regret to hear of the difficulties you experienced with your Mercedes-Benz. In review of our records, your vehicle has not been to our Service Department in over 2 years. We trust you can understand it is difficult for us to offer an opinion at this distance, or without having seen the vehicle. Please feel free to contact our Service Department if you'd like to discuss your concerns over the phone. We can be reached at 212-629-1600.
Google Review
- August 12, 2019
This dealership is not helpful if you didnt purchase your Mercedes from them.
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- August 11, 2019
Google Review
- August 11, 2019
Response from the owner Replied: Hi J Santiago. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- August 11, 2019
Google Review
- August 11, 2019
Great In and Out in no time.Service advisor explained everything in details.My experience was an A+
Google Review
- August 08, 2019
Frauds, Scammers, and thieves. Would give 0 stars if possible. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I...
Google Review
- August 08, 2019
Everyone was busy on Monday at 4pm???Maybe Next time have to dress a Jacket
Google Review
- August 08, 2019
Worst service experience, They selling the car with option, and the option doesnt work and I brought them to get service or check, they keep saying there is no option, I had to prove them the option and send them the manual paper as well,They should know and do the test driving Instead of saying you...
Google Review
- August 08, 2019
I already bought 2 Mercedes here in the last two years. I always walk out satisfied from the dealership. They helpful and really knowledgeable about what they do! Thank you!
Google Review
- August 08, 2019
Very nice place! The dealership is amazing, there are a lot of AMGModels and the atmosphere and decoration of this dealership is top notch! The customer service there is just as good as everything else! I had a problem with my car wash, not really a problem, but it took longer than expected and the...
Google Review
- August 08, 2019
Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fianc and I the most exceptional customer service we have ever received. She was very professional and knowledgeable about the cars we were interested in being that we are expecting a baby. The Sales Manager Scott...
Google Review
- August 08, 2019
We have been to Mercedes Benz of Manhattan twice, but it will not be our last time because each personnel, for example: receptionist, service part, management, sales etc... The atmosphere is very positive.Note: We were there to get our car repair, and we decided to purchase a new one...WOW.....
Google Review
- August 08, 2019
Interesting place. First off the dealership is amazing, there are AMG models everywhere and the decoration is spot on. Furthermore its extremely modern and well designed. The people there all dress up in appropriate attire and look good as they should because youre at a Mercedes dealership. Not...
Google Review
- August 08, 2019
I took my glk diesel for check engine light and I was told that one of the sensors needed to be replaced.Later i got a phone call telling me that they suggest a wheel rotation and alignment even though my car drove straight as an arrow. i told them so but at last i agreed since a wheel alignment...
Google Review
- August 05, 2019
I took my glk diesel for check engine light and I was told that one of the sensors needed to be replaced.Later i got a phone call telling me that they suggest a wheel rotation and alignment even though my car drove straight as an arrow. i told them so but at last i agreed since a wheel alignment...
Response from the owner Replied: Hello D Beqaj. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. Matthew Gesek, our Service Manager, will be reaching out to you to today discuss any outstanding concerns you may have with your vehicle.
Yelp Review
- August 03, 2019
I currently own C300 2013 I am very disappointed with this car. My car was caught in a rain storm July 17, 2019. My dad passed away and I was heading to Florida when the car shut down completely and would not start. I found out by the dealer in Manhattan that water got into the engine. Now my ? Is...
Tata U. Replied: Hi Beverley. It seems we missed the mark! Please contact us privately with your contact information so that we may call you to address your concerns over the phone. Please visit to provide your information. Thank you.
Yelp Review
- July 30, 2019
Owning a vintage Mercedes is a chore. Firstly, it's a real Inspector Gadget of a car- nothing is where it's expected to be and everything is about the car is wildly complicated and fairly unintuitive. If you dare to insert a non-Mercedes part, it will be rejected with dire consequences. At the...
Tata U. Replied: Hi Leslie. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that our Service Manager, Matt Gesek may call you. Visit to provide your information, please.
Google Review
- July 29, 2019
We have been to Mercedes Benz of Manhattan twice, but it will not be our last time because each personnel, for example: receptionist, service part, management, sales etc... The atmosphere is very positive.Note: We were there to get our car repair, and we decided to purchase a new one...WOW.....
Yelp Review
- July 26, 2019
I recently had the pleasure of working with Elaine Velez at MB of Manhattan and it was such a great experience. The day I walked in I was still shopping around but without pressure Elaine gave me an unbeatable price. Right then and there we put a deposit on the car. Still unsure I got the best deal...
Google Review
- July 25, 2019
Google Review
- July 25, 2019
Frauds, Scammers, and thieves. Would give 0 stars if possible. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I...
Response from the owner Replied: Hello Dan. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Yelp Review
- July 24, 2019
Frauds, Scammers, and thieves. You would be better off paying a drunk homeless man on the street to roll up his sleeves and take a wack at fixing your car before giving it to Mercedes-Benz Manhattan. I accidentally locked my keyfob in my car. It was my only set, so I contacted Triple-A to pop the...
Google Review
- July 23, 2019
Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fianc and I the most exceptional customer service we have ever received. She was very professional and knowledgeable about the cars we were interested in being that we are expecting a baby. The Sales Manager Scott...
Google Review
- July 20, 2019
I already bought 2 Mercedes here in the last two years. I always walk out satisfied from the dealership. They helpful and really knowledgeable about what they do! Thank you!
Yelp Review
- July 17, 2019
The worst ever. Overpriced and sloppy. Misdiagnosed my convertible top issue and estimated a whopping $7,500 to fix it - by replacing everything that moves. Kraft German Auto in Brooklyn did it for way less than $1,000.
Madison M. Replied: Hello Ulrich. It seems we missed the mark. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Please visit to provide your information.
Google Review
- July 15, 2019
Everyone was busy on Monday at 4pm???Maybe Next time have to dress a Jacket
Response from the owner Replied: Hi J Santiago. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- July 14, 2019
Very nice place! The dealership is amazing, there are a lot of AMGModels and the atmosphere and decoration of this dealership is top notch! The customer service there is just as good as everything else! I had a problem with my car wash, not really a problem, but it took longer than expected and the...
Google Review
- July 11, 2019
Response from the owner Replied: Hi Margarita. Please provide us with your direct contact information at mbmanhattan.com/contact-us so that we may call you directly to discuss your parts order.
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Interesting place. First off the dealership is amazing, there are AMG models everywhere and the decoration is spot on. Furthermore its extremely modern and well designed. The people there all dress up in appropriate attire and look good as they should because youre at a Mercedes dealership. Not...