Cars.com Review
- August 11, 2025
The service is the worse, At first, they change tail gate door glass for me and didn't do that right. The window washer wasn't working properly, glass side bars loose, and t\ail light cover somehow became cracked. They did the right thing, came to pick up the car on Wednesday the 6th and left me a...
Cars.com Review
- July 30, 2025
Worked with Katherine to get the new GLE450 and a GT63. The process was very easy, the prices were great from the start. Great experience from start to finish.
Cars.com Review
- July 25, 2025
Dear Robert Nova I wanted to drop a quick note to say thanks for your awesome service at NY Mercedes Dealer, Your flexibility and willingness to go above and beyond to make sure everything was taken care of was greatly appreciated. The whole process would not have been such a success without...
Cars.com Review
- July 15, 2025
George Baptiste and MBManhattan are the absolute best: the state-of-the-art dealership is tops…complimented by his extraordinary professionalism. The overall experience is one of a kind, that has kept me a very satisfied client for 20 years and 5 MB automobiles…their excellence is unmatched.
Cars.com Review
- July 15, 2025
I have worked with George on two leases, and both times the process was most enjoyable and easy. He is honest, clear, and concerned about my time and making the transaction efficient and seamless. All details were handled splendidly. I could not have asked for a better experience. He is also...
Cars.com Review
- July 14, 2025
I recently had the pleasure of leasing a new car through George, and I must say it was an outstanding experience. George's transparency, timeliness, and thoughtfulness made the entire process seamless and stress-free. He was direct and to the point, ensuring that all my requirements were met, and...
Cars.com Review
- July 07, 2025
Best experience and fastest total transaction I’ve had in my car buying experience. From the easy access to the dealership off the West Side Highway, to the amazing environment they’ve created inside, to sales consultant Gregory Gazzola’s expertise and ability to read a customer and deliver the...
Cars.com Review
- July 07, 2025
Best experience and fastest total transaction I’ve had in my car buying experience. From the easy access to the dealership off the West Side Highway, to the amazing environment they’ve created inside, to sales consultant Gregory Gazzola’s expertise and ability to read a customer and deliver the...
Cars.com Review
- July 04, 2025
George Baptiste was truly incredible to work with. He is honest and reliable, and also made sure that everything was ready to go before I even arrived—no waiting around, no stress! He took the time to really listen to what mattered most to me in a new car and delivered better than I ever expected....
Cars.com Review
- June 12, 2025
Gregory gave us a magical experience and was professional about our deal. Thank you Greg!
Cars.com Review
- June 11, 2025
My family has a long history with Mercedes-Benz, we've purchased several vehicles over the years from various dealerships. we've always appreciated the quality and legacy that comes with the brand, however, haven’t really had a particularly memorable experience purchasing a car. That said, nothing...
Cars.com Review
- June 10, 2025
Amazing, kind, so amazing they treated us very very well! Best dealership! I’ve never experienced such an incredible experience while shopping for a car! Out of all the cars we’ve purchased this was easily the best dealership! 10/10 we will 100% be purchasing all of our cars from here! Greg and...
Cars.com Review
- June 02, 2025
“Had an amazing experience with Bianca& Enrique at Manhattan mercedez.They were knowledgeable, professional, and made the entire process smooth and stress-free. Highly recommend them if you’re looking for a Mercedes!”
Cars.com Review
- May 31, 2025
Always great. Very Professional. Easy to work with. Well managed. Everyone’s super nice. Would recommend to others.
Cars.com Review
- May 07, 2025
My salesman, Gregory Gazzola, was exceptional in every way! He was knowledgeable about product, offered several options, and followed through. I bought a new GLA and I absolutely love it!! He even got on the phone with my son, a car enthusiast, to say the least, to discuss mom’s options.
Cars.com Review
- May 06, 2025
Beautiful dealership and everyone was extremely friendly & professional. I will definitely recommend this dealership to my friends.
Cars.com Review
- May 02, 2025
Great experience with the dealership and especially Greg Gazzola. He’s the best. Can’t recommend him more highly. Sold me a new car and it was great to deal with Greg.
Cars.com Review
- April 30, 2025
When it comes to top-notch customer service, Mercedes-Benz Manhattan should be your first stop. This is my second vehicle with Mercedes, and both times I’ve had the pleasure of working with truly amazing people — especially John Hart, the Sales Manager. I’ll be honest, my first experience had a few...
Cars.com Review
- April 30, 2025
Outstanding sales and team support. I informed every step of the way and no surprises. I recommend the team to everyone I know
Cars.com Review
- April 30, 2025
Just had a great experience purchasing a GLC 350 EV-hybrid. As always the service from John Hart was truly exceptional. John is a caring, effective and helpful dealer. Have been buying cars from this dealership since 1998 and they are superb. John Hart identified a great model for me and helped...
Cars.com Review
- April 28, 2025
I had the pleasure of working with Greg Gazzola on the purchase of my new vehicle. He went above and beyond to make this transaction seamless.
Cars.com Review
- April 26, 2025
I had a great experience purchasing and picking-up my car from MBM. Everyone was very professional and the purchase process couldn’t have been easier. My salesperson Robert N was great. He met me right when I arrived with my trade-in and took care of everything with my trade. I was introduced to...
Cars.com Review
- March 31, 2025
Harald was a tremendous help. Made the process very easy and pleasant. Five stars all the way.
Cars.com Review
- March 31, 2025
They always do what is right for the customer— sales and repair. Constantly impressed with all the people I have dealt with — George R., Kristin M., Patrick and Adam H.
Cars.com Review
- March 27, 2025
John Peppes was a pleasure to deal with and made the process easy. I will return to Mercedes Venz Manhattan in the future
Cars.com Review
- March 26, 2025
ABOVE AND BEYOND! Simply the best car buying experience! The staff was friendly, knowledgeable, and incredibly patient with me through my buying process without ever making me feel rushed or pressured. John Hart and Bianca Skrelja were especially helpful and I am also incredibly thankful to...
Cars.com Review
- March 21, 2025
I rarely bring a car to my dealership for service but with my Mercedes I figured I give it a try. Although it’s pricey the service was impeccable. Will return in the future.
Cars.com Review
- March 11, 2025
I will never buy a car from them they are very unprofessional and they do not answer calls and never call back. I have been dealing with this frustration ever since I bought the car from them it’s been 8 miserable months
Cars.com Review
- February 25, 2025
Mary Godek is the best! This is the 4th Mercedes Benz I bought with her guidence and help... She picked the car that was best for me and I greatly appriciate it... I will call her when its time for the next Mercedes Benz... Thank you, Mary... You made purchasing and financing the car painless...
Cars.com Review
- February 19, 2025
Cheryl Miller and Malik was very nice and very convincing and know how to talk to people. I can’t describe it no better way than you really know what they’re doing and I appreciate them. They both was very nice especially Cheryl.
Cars.com Review
- February 12, 2025
It is unfathomable how what used to be a flagship, premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready for pick up the next day, while the service advisor informed me, while on the way there the following...
Cars.com Review
- February 03, 2025
Horrible experience at this location!!! I am a third time Mercedes customer, and my experience at this location has been the worst and disappointing experience by far!!! I had my brand new 2025 E53 for just 30 days and the car has many issues. I don’t feel safe driving this vehicle, and the latest...
Cars.com Review
- January 24, 2025
I went to this service center about a year ago and had good experience. However I tried to go again about a month ago and the experience I received trying to get a emergency appointment cause my rear view mirror came off as I was adjusting it. I was very dangerous for me to me driving like this. I...
Cars.com Review
- January 18, 2025
Couldn't have asked for a better buying experience. Mike Giordano was amazing and left no stone unturned in getting me maximum value for my trade, the best possible financing rate, and most importantly that I was happy with my purchase!!
Cars.com Review
- January 16, 2025
Horrible sales, horrible service. Terrible dealership. The worst. Never able to contact anyone in any dept. my 2 month old car has so many problems. I regret ever getting my car from Manhattan Mercedes. Will NEVER go there again.
Google Review
- January 14, 2025
My experience has been frustrating and challenging. The staff is friendly and tries to make your experience smooth (When you are there in person). Still, circumstances such as technicians performing the service or the degraded quality of Mercedes vehicles made the experience unpleasant.Here is my...
Google Review
- January 14, 2025
Mercedes Manhattan does great work and they are my first choice for any and all repairs to my Mercedes Coupe. Ive gotten scheduled service, accident repairs, tires and wheels there. They have even negotiated prices with me. They are Mercedes. So, they are expensive. But, in my experience, the...
Response from the owner Replied: Jerry, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure! We are so glad that you had a wonderful experience with us!
Google Review
- January 14, 2025
Response from the owner Replied: TT, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 13, 2025
The MB Manhattan dealership provides high quality, high touch white glove services. I have visited this dealership probably a dozen times for sales and for service. First, the challenges: this is a very large leadership. The volume is massive, and takes a lot to stay organized. On occasion, you have...
Response from the owner Replied: Albert, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- January 13, 2025
Exceptional service.
Response from the owner Replied: Ann, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- January 13, 2025
Bad experience with the collision center. No communication at all. Never going back.
Response from the owner Replied: Yin, we are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- January 13, 2025
Response from the owner Replied: Usama, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- January 13, 2025
Great service but pricey. They make things very easy.
Response from the owner Replied: Thank you David for your feedback. We're glad to hear you found our service easy to use, and we appreciate your thoughts on pricing.
Google Review
- January 12, 2025
Response from the owner Replied: Tommy, thank you for the 5-Star rating!
Google Review
- January 12, 2025
Brought car in for first annual oil change, topping of fluids and other checks. Car was returned to me with tires over-inflated to 40 lbs and an error message on the car display indicating that engine oil level was too high. The car manual says 32 lbs is correct tire pressure. I had to wait an...
Google Review
- January 12, 2025
Miles above the rest. We recently purchased a vehicle from Mercedes-Benz Manhattan, and I can’t say enough about the quality of service. Evan was our salesperson and did a fantastic job ensuring that all the documents were prepared beforehand. On the day of delivery, Evan was on top of everything;...
Response from the owner Replied: Rebecca, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- January 12, 2025
Google Review
- January 12, 2025
Cars.com Review
- January 12, 2025
The people in your Service Dept. are amazing. McGory is patient, friendly and a great communicative. He kept me up to date on the status of my car. I will say the same about the valet team. I will say that I am very much looking forward to seeing the service dept. renovation completed.
Google Review
- January 11, 2025
Response from the owner Replied: Shalaj, thank you for the 5-Star rating!
Google Review
- January 11, 2025
Response from the owner Replied: Chang, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 11, 2025
if you need a car, PLEASE ASK CARMEN for help! The best sales! She helped us a lot and the whole process is very smooth!
Response from the owner Replied: Jasmine, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 11, 2025
Response from the owner Replied: Emmanuel, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 11, 2025
Services sucks for real, called every day multiple times nobody picks up and nobody returns the calls with multiple voice-mail left. Mercedes has my car for 6 days and no updates as of the status of the service or what has been done!! Nobody cares to communicate at all. it's a very bad experience...
Google Review
- January 11, 2025
Response from the owner Replied: Patricia, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 10, 2025
Did not fix my tire to my satisfaction but insist on me giving them a good review. Sent me 5 texts
Google Review
- January 10, 2025
This was my first time dealing with MB of Manhattan. I ended up leasing EQS AMG from them (what a great car!). It was such a wonderful experience, Gregory (my sales person) was very easy to deal with and really took care of me. I would highly recommend MB of Manhattan.
Response from the owner Replied: Wajid, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- January 10, 2025
Zero star, all lying people, i would never recommend anyone, nasty and rude people.
Google Review
- January 10, 2025
Unprofessional, incompetent, no team work, no leadership, bad example of Mercedes Benz. Customer service is no existent. Check your invoice, they will take advantage of your trust in MB. GO SOMEWHERE ELSE.
Google Review
- January 09, 2025
Not happyI brought my car in for service and a recallThey never did the recall and when I have called for the past 4 days I get no response
Google Review
- January 09, 2025
Response from the owner Replied: C K, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 09, 2025
Quick, hassle free service when I had a flat tire, and extremely customer friendly. Personalized service, dropping the car off at my parking lot after addressing the issue. Very satisfied!
Response from the owner Replied: Jonathan, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- January 09, 2025
It was the best experience I ever had they was beyond nice so helpful with smiles on they face thank you guys for a wonderful experience I would recommend anyone to go there.and see Greg
Response from the owner Replied: Blackadan, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- January 08, 2025
Franco is a great Manager.
Response from the owner Replied: Thank you, Thomas! We appreciate your kind words about Franco.
Google Review
- January 08, 2025
I had an incredible experience working with Gregory Gazolla at Mercedes-Benz Manhattan! Not only did Gregory get me a great deal on my new GLE 63, but more importantly, he managed to source and deliver the exact car I wanted within just 12 hours—an impressive feat, to say the least. On top of that,...
Response from the owner Replied: Daniel, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- January 08, 2025
Response from the owner Replied: Jeffrey, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 08, 2025
Response from the owner Replied: Goran, thanks for the 5-Star review. The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- January 08, 2025
Friendly, fast and easy! Thank you Mercedes Benz for creating a lovely car but most of all thank you Katherine Calle of MB of Manhattan for making it the easiest and quickest sales experience I have ever had - thank you for getting me everything I asked for! The pick up of the car with Alex Voicu...
Response from the owner Replied: Sayuja, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for your 5-star review, it's greatly appreciated.
Google Review
- January 07, 2025
Response from the owner Replied: Barry, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- January 07, 2025
I am a long-standing MB owner with 3 MBs in my garage currently. I moved to NYC post-covid and began my service at MB Manhattan. I can say without hesitation, that despite this being the flagship MB site in the US, it has the WORST customer service. I have interacted with approx a dozen service...
Google Review
- January 07, 2025
The poorest service I have ever experienced. This made me reconsider purchasing a Mercedes again. This is a service I only receive once a year(annual service), yet they failed to perform the replacement and returned the car with scratches. No one took responsibility, and they returned the car in the...
Google Review
- January 07, 2025
Great service
Response from the owner Replied: Lavare, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 07, 2025
Jeremy was great and understood immediately what we were looking for in a family car.
Response from the owner Replied: Ernesto, thank you for your 5-star review!
Google Review
- January 07, 2025
The salesperson, Katherine and the finance manager, Giselle were outstanding.
Response from the owner Replied: Thank you Trish for your kind words about Katherine and Giselle; we appreciate your feedback and are glad they made your experience special.
Google Review
- January 07, 2025
It was very good the car was done in time however the rep she was more than exceptional
Response from the owner Replied: Tammy, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- January 07, 2025
Great service experience every time. Summer was great about providing time estimates and explaining what services we would need to do. And the car wash before pickup looked amazing! Excited to see how the remodel turns out.Would not hesitate to return the next time we need service.
Response from the owner Replied: Lewis, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- January 07, 2025
Nice place to wait for service
Response from the owner Replied: Thank you for your 5-star review, we appreciate it!
Cars.com Review
- January 05, 2025
The entire MB team was knowledgeable and friendly. It was a very pleasant experience from start to finish
Google Review
- January 04, 2025
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 04, 2025
My experience at Mercedes-Benz Manhattan was superb thanks to Anastasia. She was incredibly pleasant, knowledgeable, and helpful throughout the process. Anastasia was so wonderful to work with that she has made me want to be a repeat Mercedes customer and I am looking forward to working with her again!
Response from the owner Replied: Diane, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 04, 2025
So where to begin I’ve been very loyal to my previous dealer whom always taken great care of me and my family, friends etc. But let me tell you I’ve always been a BMW and Lexus Loyal Client up until I was referred to CASPER YIM here at Mercedes Benz of Manhattan and his team of hard working...
Response from the owner Replied: David, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- January 04, 2025
Response from the owner Replied: Thank you so much G for your 5-star rating; we truly appreciate your support!
Cars.com Review
- January 04, 2025
Service was efficient and the car was completed at their original estimate. The 10 percent off coupon was great
Google Review
- January 03, 2025
I really need to post this.I’m an old person who still believes in respectAnastasia of Manhattan Mercedes Benz was recommended to me afterOther dealers in NYS & Nj started to take myBuying unimportant. They just put quotes out there All were just unacceptable and wrong for many of reasons.One call...
Response from the owner Replied: Sal, we are thrilled to have you as part of the Mercedes-Benz and Sprinter Manhattan family! Thank you for sharing your kind words with us about Anastasia. It means the world to us and to our entire team, we look forward to serving you again soon!
Google Review
- January 03, 2025
Response from the owner Replied: Courtney, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 02, 2025
Mary and Enrique from Mercedes-Benz of Manhattan were absolutely amazing. They are both the epitome of professionalism. They both deserve a raise. Everybody there were nice to me and my dad. Even to the young women that greated me at the door. Everybody was soo helpful. They even offered us coffee...
Response from the owner Replied: Paul, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 02, 2025
Great service, feel comfortable and welcome all the time when visiting Mercedes-Benz Manhattan, especially CSR John Jahja Ademaj, he is the Best CSR I’ve ever dealt with.
Response from the owner Replied: Alan, thank you so much for your 5-Star rating on your recent visit to Mercedes-Benz and Sprinter Manhattan!
Google Review
- January 02, 2025
I want to personally thank Tsewang Shrestha for going above and beyond in providing the most exceptional and fantastic car buying experience I have ever had.T, don’t ever change, stay true to yourself and continue to wow those who are fortunate enough to be able to work with you.Absolutely...
Response from the owner Replied: J Stephan, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 02, 2025
Worst service department experience of my life. Had to book two months in advance to get a loaner. Then, brought my large SUV in for service and all they had were dirty, smoked in, tiny cars to offer me, nothing even remotely the same size/type as my car. How does this service reflect the luxury...
Google Review
- January 02, 2025
Jordy was very nice and kind to advise what I would better to do for my car. Not pushy and very sincere, thank you !
Response from the owner Replied: Misato NY, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- January 02, 2025
Response from the owner Replied: Kelvin, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Cars.com Review
- January 01, 2025
Responsive Knowledgeable Transparent Professional Fair deal Sale team was cohesive from start to finish Overall high marks
Google Review
- January 01, 2025
I had an excellent experience
Response from the owner Replied: So glad to hear you had an excellent experience Arrie! Thank you for your kind words.
Google Review
- January 01, 2025
Angelo in Service and Katie in the body shop always help me out in an amazing way. Top notch service !
Response from the owner Replied: Thank you for the 5 star rating!
Google Review
- January 01, 2025
Response from the owner Replied: Aaditya, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- January 01, 2025
I never write reviews but I felt I had to for this. I had an excellent experience working with George Rudovic to get the car I wanted. He came highly recommended by a few people, and now I see why. George was incredibly honest, patient, and took the time to answer all my questions. His...
Response from the owner Replied: Thank you, K, for sharing your wonderful experience with George, we're glad he made your car-buying journey enjoyable and stress-free!
Google Review
- January 01, 2025
Response from the owner Replied: Thank you Mike for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- January 01, 2025
Response from the owner Replied: Lola, we are thrilled, thank you for taking the time to leave us a 5-Star review!
Google Review
- January 01, 2025
Response from the owner Replied: Felice, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 01, 2025
Response from the owner Replied: Maura, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- January 01, 2025
We just brought our new GLS450 from MB of Manhattan. It was an absolutely wonderful car buying experience. Katherine Calle our sales consultant was amazing to work with she was very helpful and attentive throughout the process. This is our second car from MB of Manhattan and we will continue to...
Response from the owner Replied: G T, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- January 01, 2025
The price I received was fair and the dealer answered my questions quickly and efficiently. The delivery process was seamless.
Cars.com Review
- January 01, 2025
Robert is the best and super professional. Fast and easy process to lease a car.
Cars.com Review
- January 01, 2025
Terrible Service by Dave Rovello and Tom Russo Small Claims Court is being filed immediately
Google Review
- December 31, 2024
I am a 40 year customer of Mercedes Benz Manhattan. When my long time service advisor got sick, I ended up with a service advisor with little experience with Mercedes cars and I was ready to leave the dealership, This year I got a new service advisor Robert Nowomiejski and he has been a breath of...
Response from the owner Replied: Paula, we are thrilled to have you as part of the Mercedes-Benz and Sprinter Manhattan family! Thank you for sharing your kind words with us! It means the world to us and to our entire team! We look forward to serving you again soon!
Google Review
- December 31, 2024
Best experience very professional didn’t have to wait long a lot of smilesGreat sales, representatives, and good quality of cars
Response from the owner Replied: Thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 31, 2024
Response from the owner Replied: D Hahn, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 31, 2024
Carmen was a pleasure to work with. She has a ton of industry and Mercedes Benz experience. Request her!! I love my C300!
Response from the owner Replied: Thank you, Julia! We're so glad to hear that you enjoyed working with Carmen and that you're loving your C300!
Google Review
- December 31, 2024
Response from the owner Replied: Steven, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you Yoana for your 5-star rating, we truly appreciate your support!
Google Review
- December 31, 2024
Angelo Sanchez and his team are the best!
Response from the owner Replied: Alanna, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- December 31, 2024
Response from the owner Replied: Margaret, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 30, 2024
I never post reviews but felt compelled to share what an incredible experience and a joy it is to do do business with Mercedes Manhattan and specifically, Mary Godek. She is simply, THE BEST. My husband and I have been with Mary for ten years and 5 cars! She is so incredibly easy to work, finds...
Response from the owner Replied: Thank you, Katerina! We genuinely appreciate your kind words about Mary and are so happy to hear about your wonderful experiences with her over the years. It's always our goal to provide the best service, and we're grateful to have you as part of our Mercedes Manhattan family!
Google Review
- December 30, 2024
Response from the owner Replied: Thank you Yan for the 5-star rating, we truly appreciate your support.
Google Review
- December 30, 2024
I had an amazing experience working with Gregory Gazzola at Mercedes-Benz of Manhattan. Gregory showed us different options for the vehicle we were looking for and was very transparent with pricing for all options. He went above and beyond by delivering the vehicle to our home after we decided on...
Response from the owner Replied: Anthony, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 30, 2024
The staff at Mercedes is wonderful and provides an excellent experience. Highly recommend!!
Response from the owner Replied: Thank you Przemek for your kind words about our wonderful staff and the excellent experience you had; we truly appreciate your recommendation!
Google Review
- December 30, 2024
I had a great time working with Gregory Gazzola at Mercedes Manhattan. He was very professional and knowledgeable about the products. When looking for a car he drew my attention to the pros and cons of each model and helped me make a more informed decision. Overall, I had a great experience at...
Response from the owner Replied: Alyssa, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 29, 2024
Response from the owner Replied: Aaron, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 29, 2024
Great service. Efficient and friendly.
Response from the owner Replied: J. Edwards, thank you so much for taking the time to leave us a 5-star review!
Google Review
- December 29, 2024
Response from the owner Replied: Rahul, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 29, 2024
Great people, great car, great deal!
Response from the owner Replied: Robert, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 29, 2024
John and the team in New York City went above and beyond! He really took his time, explaining everything to me, and then helping me purchase my car. I must say this has been the best car purchasing Experience I’ve ever had. Thank you again to John and the team I highly recommend them to anyone!!!
Response from the owner Replied: Bobbie, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 29, 2024
Mary G. provided an exceptional purchasing experience that was seamless and enjoyable. Her dedication was evident as she actively engaged in every aspect of the business, ensuring everything ran smoothly. She even went above and beyond by entertaining my energetic 2-year-old, taking him to see the...
Response from the owner Replied: Carolina, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- December 29, 2024
Response from the owner Replied: Ansarvik, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 29, 2024
Cherlyn was very helpful and knowledgeable she got us exactly the car we searched for. Thank you.
Response from the owner Replied: Eran, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Cars.com Review
- December 29, 2024
Very courteous and professional service, work done on time as promised, everyone was very helpful
Cars.com Review
- December 29, 2024
Schedule an appointment for service n request loaner upon arrival. Came in dropped the car off picking up loaner. Very smooth process just a little disappointed, that they only provides sedan as their loaner fleet. I’m dropping off GLS.
Cars.com Review
- December 28, 2024
Very easy deal ,and nice experience Robert the salesman made this work and as a repeat customer I’m very happy .
Google Review
- December 28, 2024
Cheryln Miller, my Saleswoman, is magnificent. She is the consummate professional. She is caring, and just a beautiful person.
Response from the owner Replied: Carol, we are grateful that you took the time out to leave us a 5-Star review! Your feedback helps us to improve service for everyone!
Google Review
- December 28, 2024
My experience at Mercedes Benz of Manhattan was wonderful. Nicole followed up with me every step of the way and made sure that I got exactly what I wanted. This is my second truck from Nicole and I will definitely be going back.
Response from the owner Replied: Amanda, we are happy to hear you had a 5-Star experience at Mercedes-Benz and Sprinter Manhattan! Thank you for your review!
Google Review
- December 28, 2024
Harald was great helping us.
Response from the owner Replied: Thank you Akhil for your kind words about Harald, we truly appreciate your feedback and are glad to hear he was able to assist you!
Google Review
- December 28, 2024
Response from the owner Replied: Thank you, Gregory, for the fantastic 5-star rating; your support means a lot to us!
Google Review
- December 28, 2024
Its a Long story but let me tell you quickly, my car was in bad shape and I realize that sometimes you get a car thats not perfect, This dealership had the patience and perseverance to find the issues with this car. It took them 2 months to fix this car, not because of them because this car had a...
Response from the owner Replied: Mario, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 28, 2024
I cannot believe that a brand like Mercedes-Benz could have a dealership with such a complete disregard for customer experience! I’ve always had excellent, luxurious experiences at other Benz dealerships, but Mercedes-Benz Manhattan is a total disaster.1. Constant system errors and inconsistent...
Response from the owner Replied: Danni, thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- December 28, 2024
John Peppes is outstanding! Highly recommend! Great service, great attitude, easy transactions. He's been my go to man for the last 20 years! A+++ as always. Thank you!
Response from the owner Replied: N F, we are thrilled that you had an excellent experience with us. Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 28, 2024
I recently had the pleasure of purchasing a vehicle at Mercedes-Benz Manhattan, and I must say, the entire experience exceeded my expectations. From the moment I walked through the doors, I was met with warmth and professionalism that truly set this dealership apart.A special thanks to my salesman,...
Response from the owner Replied: Mikey, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- December 27, 2024
Giulia and her team are the absolute best.Expertise and attention to detail for our entire fleet keeps us coming back for all of our service needs.
Response from the owner Replied: Nick, we're so grateful for your kind words! Thank you for acknowledging Giulia and her team's expertise and attention to detail in servicing your fleet.
Google Review
- December 27, 2024
Response from the owner Replied: Qingyu Sun, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 26, 2024
Best experience with leasing my new car! My salesperson, Bianca, was so patient and answered my endless questions thoroughly and with a smile. I was taught how to use the car and its many features before driving it out of the showroom. I would definitely lease a car again with Bianca and MB...
Response from the owner Replied: Michele, thank you so much for taking the time to share your 5-Star experience at Mercedes-Benz and Sprinter Manhattan! We take pride in knowing our customers are happy with their store experience!
Google Review
- December 26, 2024
Response from the owner Replied: Harry, thank you for the 5-Star rating!
Google Review
- December 26, 2024
I recently had the pleasure of working with Patrick Hunter, the sales manager, and Jeremy Perez, the sales consultant, at Mercedes-Benz of Manhattan. Both Patrick and Jeremy were incredibly helpful, polite, and creative throughout the entire process of trading in my old car for a new one.I was truly...
Response from the owner Replied: Dana, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 25, 2024
I'm 56 and unfortunately with age comes purchasing many vehicles . Whether it be for myself , wife , kids but unfortunately many cars . And I'd have to say in all those transactions I've NEVER had a better one than with Mercedes- Benz Manhattan !!! I really would rather not have bought a car from...
Response from the owner Replied: Mark, thank you so much for taking the time to provide positive feedback. We are so delighted that you rate our service so well. We strive to provide just that for all our customers. We look forward to seeing you again soon!
Google Review
- December 25, 2024
Response from the owner Replied: Bogdan, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 25, 2024
Response from the owner Replied: Eric, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Thank you Amaury for your 4-star rating, we appreciate your support and feedback!
Google Review
- December 24, 2024
Wonderful experience aside from all the construction Staff doing their very best to adjust
Response from the owner Replied: Thank you, Sandee, for your kind words and understanding during our construction; we truly appreciate the hard work of our staff to ensure a great experience for you.
Google Review
- December 24, 2024
Harald went above and beyond to make our experience quick and easy. The car was exactly what we wanted.
Response from the owner Replied: Thank you, Alexandra, for your kind words! We're so glad Harald could make your experience smooth and that you got the perfect car.
Cars.com Review
- December 24, 2024
Harald went above and beyond to make our experience quick and easy. The car was exactly what we wanted.
Google Review
- December 24, 2024
Extremely helpful and efficient. They made the process of buying a new a breeze.
Response from the owner Replied: Andrew, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 24, 2024
I brought my car in to have a noise. Checked out with my power steering. And they gave it back to me not starting and needing seven thousand dollars worth of work to repair what they damaged
Response from the owner Replied: We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 24, 2024
We recently leased a new 2024 E450 Mercedes at Manhattan Mercedes dealership. Our sales consultant, John Peppes worked tirelessly to find the right car for us. We previously worked with John and was once again impressed with his level of professionalism and knowledge throughout the sales...
Response from the owner Replied: Barbara, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Paul, we are thankful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Jesse, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 24, 2024
Exceptional service from the mercedes team.
Response from the owner Replied: Randy, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 24, 2024
I was very impressed with the service I received, everything went great,thank to all who helped me from the time I drove in to the time I picked up my car
Response from the owner Replied: Joseph, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 24, 2024
A seamless process from start to finish. Mike was extremely helpful and patient. We'll be back in a few years!
Response from the owner Replied: Leah, our priority is customer service and we are ecstatic that we met that mark. Kind folks like you make our job a pleasure!
Google Review
- December 23, 2024
Amazing experience time and time again with superstar of sales Gregory Gazzola. Reliable, honest and compassionate service as always. Highly recommend and will definitely come here again for future cars!
Response from the owner Replied: Natalie, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 23, 2024
John is an excellent Representative for Mercedes Benz. He’s very informative, professional and treats his clients the way we except by Mercedes Benz. I look forward to continuing to do business with John for all my future purchases. I won’t work with Any other Mercedes Benz Dealership.
Response from the owner Replied: Edward, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 23, 2024
Response from the owner Replied: Nancy, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 23, 2024
John was very helpful, patient and accommodating! He helped me obtain my new car. Would highly recommend.
Response from the owner Replied: John, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 23, 2024
Response from the owner Replied: Naza, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 23, 2024
I could not be happier with my experience at Mercedes-Benz Manhattan. Jeremy Perez was absolutely fantastic in helping me buy my new Mercedes GLC 300. I would recommend him to anyone who is looking to buy or lease a new Mercedes-Benz.
Response from the owner Replied: Chris, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 22, 2024
Response from the owner Replied: Edward, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 22, 2024
Response from the owner Replied: Esme, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 22, 2024
Very friendly and communicative. Transparent and fair. Salesperson, Katherine Calle, was awesome and staff and finance were helpful.
Response from the owner Replied: Thank you, Jonathan, for your kind words! We're glad to hear that Katherine and the rest of the team made your experience a positive one. Your feedback means a lot to us!
Google Review
- December 22, 2024
Excellent service. Over and above.
Response from the owner Replied: Thank you Jeffrey for your kind words; we're glad our team could provide you with excellent service!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you, Marie, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 21, 2024
Everyone tried their best, but the ongoing construction clearly had a material adverse impact on service and all of the normal functions of the dealership. After 9 consecutive years of world class service this year was far, far from that. Everyone was obviously trying their best and I expect my...
Response from the owner Replied: Don & Skip, thank you for your review. but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- December 21, 2024
Response from the owner Replied: Arash, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 21, 2024
Perfect experience
Response from the owner Replied: Thank you, Anuj, for your wonderful feedback; we're so glad you had a perfect experience with us!
Google Review
- December 20, 2024
With the ability to choose any Mercedes location, it’s no small statement to say my wife and I wouldn’t dare consider teaming up with anyone other than Robert Nowomiejski at Manhattan. He’s simply superb throughout any part of the relationship journey, and saying he goes above and beyond is an...
Response from the owner Replied: Ralph, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- December 20, 2024
Gulia was amazing & a complete pleasure. Courtesy of a Manhattan pothole I had a flat. I am from out of town and it was just before three in the afternoon. I had a three o’clock appointment and I called the service department which told me they were open till five and indicating we could walk in...
Response from the owner Replied: Thank you, Michael, for sharing your experience and recognizing Gulia's exceptional service; we're glad she could assist you and ensure your car was taken care of despite the challenges.
Google Review
- December 20, 2024
Response from the owner Replied: Sy, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 20, 2024
Response from the owner Replied: Steven, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- December 20, 2024
Our salesman at Mercedes Benz Manhattan was truly amazing. Casper went above and beyond to ensure that our experience was top notch. He found us the perfect car to fit our needs, he was patient and attentive explaining all of the features and amenities of the car and even delivered it to our door....
Response from the owner Replied: William, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- December 19, 2024
Angelo is very professional and helpful to perform my car maintenance. He makes sure I have up to date information. Highly recommend him.
Cars.com Review
- December 19, 2024
I recently leased a 2024 EQS and had a fabulous experience from start to finish. I particularly want to give a shout out to Katherine Calle as she was super to work with.
Google Review
- December 19, 2024
Wonderful customer service. An enjoyable experience from start to finish. I live in Georgia and the dealership is shipping my new car. Evan Wareham was terrific to work with and I look forward to purchasing my next vehicle with MB of Manhattan.
Response from the owner Replied: Thank you Chandler for your wonderful feedback! We're glad to hear you had an enjoyable experience and that Evan was great to work with. We look forward to helping you with your next vehicle purchase!
Google Review
- December 19, 2024
The car was in the dealership for 5 weeks, and some issues were left unsolved. I tried to contact my service advisor, but no response for two days. Unacceptable service from Mercedes!!
Response from the owner Replied: Simon, we are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We'd like to get on a call and address this ASAP, we value your business.  Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 19, 2024
My service advisor, Suleyaman was excellent. Courteous and accommodating and efficiently took care of my auto needs.
Response from the owner Replied: Armand, thank you so much for your 5-Star review. We will share this with the Mercedes-Benz Manhattan team!
Google Review
- December 19, 2024
They are very professional and update the customers frequently. Best dealer i have dealt with so far!!! Highly recommended
Response from the owner Replied: NIcholas, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 19, 2024
They are professional, smooth process and unbeatable offer. Bianca is perfect! We close the deal with in 2 weeks
Response from the owner Replied: Xin Zhao, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 19, 2024
Response from the owner Replied: Thank you Carleny for 5-star rating; we truly appreciate your support!
Google Review
- December 18, 2024
Great service and professionalism
Response from the owner Replied: Thank you for your kind words and for choosing our service. We appreciate your feedback!
Google Review
- December 18, 2024
Excellent Service as always.
Response from the owner Replied: Thank you Katherine! We truly appreciate your kind words and are glad to hear you consistently enjoy our service.
Google Review
- December 18, 2024
Response from the owner Replied: Akshay, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- December 18, 2024
Response from the owner Replied: Ronaldo, we're sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 18, 2024
Excellent service, thank you Angelo. Came in for recall related update on rear view camera, walked out with all systems updated, feels like a new car!!
Response from the owner Replied: Mark, thank you for the great 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 18, 2024
Absolute top notch facility, staff, work and management.You get true value and quality for your $.Not my first luxury car rodeo but will be my last for any Mercedes service, ever!Highest rate 5 plus stars!!!
Response from the owner Replied: Thank you Daniel for your amazing feedback! We're delighted to hear you had such a positive experience with our facility and staff—your satisfaction means everything to us!
Google Review
- December 18, 2024
Very positive and seamless experience. Outstanding service from start to finish. Special call-out to Michael Giordano - salesmen and car expert extraordinaire!
Response from the owner Replied: Thank you Reiner for your kind words and recognition of Michael's expertise; we're glad you had such a positive experience with us!
Google Review
- December 18, 2024
Purchased vehicle from MBM, received purchase packet, made appointment at NJ MVC (retirees/employees must register their own vehicles) and was sent away due to lack of dealer signature on the Certificate of Origin and missing luxury tax form. Unable to take possession of vehicle, need to send...
Response from the owner Replied: Kathy, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- December 18, 2024
I had a great experience with Carmen Salcedo at Mercedes-Benz of Manhattan. She was very knowledgeable about the cars I was interested in and took the time to answer all my questions without any pressure. Carmen made the process easy and enjoyable. I’ll definitely be coming back to her when I’m...
Response from the owner Replied: Christian, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- December 18, 2024
Response from the owner Replied: Matthew, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 18, 2024
Response from the owner Replied: Thank you, Jaidev, for the fantastic 5-star rating! We truly appreciate your support.
Google Review
- December 18, 2024
What a great experience at Mercedes-Benz Manhattan and it is all thanks to George who incredibly helpful and professional, as well as sales manager Kristin. They provided an exceptional experience and made the entire process seamless and easy. They truly went above and beyond and it was a pleasure...
Response from the owner Replied: Nicholas, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Cars.com Review
- December 17, 2024
What a great experience at Mercedes-Benz Manhattan and it is all thanks to George who incredibly helpful and professional, as well as sales manager Kristin. They provided an exceptional experience and made the entire process seamless and easy. They truly went above and beyond and it was a pleasure...
Google Review
- December 16, 2024
Response from the owner Replied: Gaurav, we are thrilled that you had an excellent experience with us! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 16, 2024
Franco is the best advisor of all. He’s super attentive and kept me informed throughout the day. I really appreciate everything he worked out for me.
Response from the owner Replied: Annie, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 16, 2024
I had a great experience and love my new car. John H & Bianca S made it a breeze and I couldn’t be happier.
Response from the owner Replied: Thank you Liz, we're so glad to hear you had a great experience and love your new car.
Google Review
- December 16, 2024
Response from the owner Replied: Thank you, Jeff, for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 14, 2024
The best sales associate I have ever dealt with in 30 years of buying cars. Evan helped me get my car in one day.
Response from the owner Replied: Christian, so happy to hear about your 5-Star experience with us. Looking forward to seeing you again!
Google Review
- December 14, 2024
Very disorganized. Months to make an appointment and then they don’t have technicians ready to see a car that is supposed to be perfectly working
Response from the owner Replied: Christian, we are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We'd like to get on a call and address this ASAP, we value your business.  Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 14, 2024
Went in for service B for $900. Ended up spending $4,000 on “necessary” surprise issues.
Response from the owner Replied: Dan, I appreciate you sharing your experience and understand how frustrating it can be to face unexpected costs. Your feedback is important to us, and we're here to help clarify any concerns you may have. Please feel free to reach out via text or call for further assistance.
Google Review
- December 14, 2024
Outstanding service!
Response from the owner Replied: Sarose, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 14, 2024
Great experience ! Would highly recommend MBM ! This is my first MB and I am so glad I worked with this location !George was amazing he answered all my questions and was always available through the process .Caroline is amazing and made sure I got exactly what I wanted .I love my new truck !
Response from the owner Replied: Dorianne, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 14, 2024
Response from the owner Replied: Seema, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 14, 2024
Had a great experience! Very efficient and thorough! So much better than the Mercedes in Brooklyn which should be avoided at all costs.
Response from the owner Replied: Thank you Supreeti for your wonderful feedback. We're glad you had a great experience and found our service efficient and thorough—your comparison means a lot to us!
Cars.com Review
- December 13, 2024
Sales person George Baptiste is excellent, responsible, attentive and very profesional. Facility staff is very profesional.
Google Review
- December 13, 2024
Bad bad customer service.
Response from the owner Replied: T Marc, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 13, 2024
I called several times to find out when I would pick up the vehicle. The secretary spoke with the service department for 2 days. I never received a response. The only thing they had to tell me was that they were busy. They also never told me that if I left my car, they would call me a taxi. I am...
Response from the owner Replied: Thank you for sharing your experience, Jose. I understand how frustrating it must have been to not receive timely updates regarding your vehicle and the lack of communication about transportation options. We appreciate your feedback, as it helps us improve our service. If you need further assistance, please feel free to reach out via text or call.
Google Review
- December 13, 2024
I wanted to give a five-star review! I’ve had my Mercedes GLB250 serviced twice for both A and B services, and overall, the experience has been excellent. I really appreciate the advanced diagnostic technology that thoroughly scans the vehicle to identify any potential issues.The staff is...
Response from the owner Replied: Thank you, Jasmine, for your kind words and feedback! We're glad to hear you had a positive experience with our staff and advanced diagnostic technology. Your suggestion about including a complimentary car wash is valuable, and we'll certainly take it into consideration.
Google Review
- December 11, 2024
Exceptional Customer Service from George Rudovic & Malik Barnett!I recently had the pleasure of visiting Mercedes-Benz Manhattan and was absolutely blown away by the exceptional customer service I received. George Rudovic and Malik Barnett went above and beyond to make sure my experience was...
Response from the owner Replied: Thank you Liz for your feedback. We're glad to hear that George and Malik provided you with such exceptional service and made your experience enjoyable. Your recommendation means a lot to us!
Google Review
- December 10, 2024
Response from the owner Replied: Thank you Zio for the 5-star rating, we truly appreciate your support and look forward to serving you again!
Google Review
- December 10, 2024
Response from the owner Replied: Sasha, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Cars.com Review
- December 10, 2024
I’ve dealt Mercedes before. They are an excellent company to work with and I plan on continue working with Mercedes in the future. Thanks guys what are you doing?
Google Review
- December 09, 2024
Excellent and efficient care & management of car services
Response from the owner Replied: Peter, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 08, 2024
This is our 4th lease car from Mercedes and the experience was wonderful. Evan was instrumental in making this transition happen as smoothly as possible. Thank you so much for the excellent customer service, it exceeded all expectations.
Response from the owner Replied: Julia, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 08, 2024
Excellent customer service
Response from the owner Replied: Thank you, Les, for your kind words about our customer service; we truly appreciate your support and are glad our team could make a positive impression.
Google Review
- December 08, 2024
Great customer service.
Response from the owner Replied: Flor, we appreciate your kind words about our customer service!
Google Review
- December 08, 2024
Response from the owner Replied: Thank you, Nat, for the 5-star rating, we truly appreciate your support!
Google Review
- December 08, 2024
Phenomenal service! Everyone I encountered was extremely helpful and kind. Tsewang was amazing!
Response from the owner Replied: Jennifer, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- December 08, 2024
My salesperson Jeremy Perez, Manhattan was experienced and professional.He helped me select all the options on my car and the outcome exceeded my expectations.My car arrived exactly when Jeremy had promised. Jeremy took care of all the fine details and made the finance process seamless. I am...
Response from the owner Replied: Valerie, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 08, 2024
Response from the owner Replied: Thank you, Stamatios, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 07, 2024
Response from the owner Replied: Ali, thank you so much for this 5-Star review! We really appreciate you being a customer! We are here for you anytime!
Google Review
- December 07, 2024
Very smooth transaction, the staffs there are nice.
Response from the owner Replied: Yunhao, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 07, 2024
I dropped my car off for a collision repair on a Wednesday 2 weeks ago. At the time I was told that I would receive a call from the gentlemen who handled the intake at collision department. This is what happened since:1. I never received a call that Friday or ever2. I left 3 messages for said...
Response from the owner Replied: Danny, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- December 07, 2024
Anastasia, Patrick, and Scott were great. Helped me lease a GLE 63s for a great price while other dealerships were unable to. Call Anastasia for your next Mercedes Benz!
Response from the owner Replied: Thank you, E, for your kind words and for recognizing Anastasia, Patrick, and Scott; we're so glad they could assist you with leasing your GLE 63s at a great price!
Google Review
- December 07, 2024
Anastasia From mb of Manhattan gave an insane deal on my new gle 63 nobody even came close to matching her price . I highly recommend her .
Response from the owner Replied: Hi Daniel, thank you for taking the time to provide a positive 5-Star rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers!
Google Review
- December 07, 2024
McGory is an excellent helper. He made my experience with Mercedes extremely positive. Thank him.
Response from the owner Replied: Thank you Nelson, we're glad to hear that McGory made your experience so positive, and we appreciate your kind words.
Cars.com Review
- December 07, 2024
Best service in NYC by far, Angelo is fantastic, great communication and car is also ready when he says it will be.
Google Review
- December 07, 2024
Gulia was tremendous to deal with. Very professional and very friendly. She was able to answer any questions I had and was in touch as soon as my car was ready. It couldn’t have been a more smooth process!
Response from the owner Replied: Joel, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- December 07, 2024
Great dealership. Highly recommended. John Peppes helped us to find our perfect car
Response from the owner Replied: Karen, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 07, 2024
Response from the owner Replied: John, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 06, 2024
I highly recommend Robert Nowomiejski! He was very attentive to my needs and concerns for my new vehicle. He was in constant contact with me during the selection and customization process.The dealership is very clean and staff is very friendly and approachable!Overall, I highly recommend Robert to...
Response from the owner Replied: Thank you Barbara for your wonderful feedback! We're glad to hear that Robert was attentive to your needs and that you had a pleasant experience at Mercedes-Benz Manhattan. Your recommendation means a lot to us!
Google Review
- December 06, 2024
Beautiful dealership, even though renovations are continuing. Prompt service by the service department. A pleasant environment to wait for your vehicle.
Response from the owner Replied: Joseph, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Google Review
- December 05, 2024
Response from the owner Replied: Thank you Mel for your 5-star rating, we truly appreciate your support!
Google Review
- December 05, 2024
Don't even bother going anywhere else besides this location. I went into another location close to my house when I had some free time and instantly walked out. They were so snobby and high priced. So i called MB which I had bought cars from them before, and literally bought a car over the phone. The...
Response from the owner Replied: Rachel, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- December 05, 2024
Outstanding service from everyone involved. Courteous quick and efficient The team could not have performed better
Google Review
- December 05, 2024
Robert was fantastic and helped me with the (non-Mercedes) lease return and picking the current car.
Response from the owner Replied: Alexa, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- December 05, 2024
Souleyman is the BEST ADVISOR!!! Take care of me every time I go there…
Response from the owner Replied: Thank you, Amadou! We're so glad to hear that Souleyman consistently takes great care of you; your support means a lot to us!
Google Review
- December 05, 2024
Response from the owner Replied: Thank you, Gearoid, for the fantastic 5-star rating; we appreciate your support!
Google Review
- December 04, 2024
Response from the owner Replied: Thank you for the 5-star rating, Shami !
Google Review
- December 04, 2024
My experience is top-notch every time I visit Mercedes-Benz Manhattan. Sales Consultant Cherlyn Miller made my experience worth it. Cherlyn is attentive, professional, and knowledgeable. I recommend MBM if you are looking for a Grade A experience.
Response from the owner Replied: Thank you, Tiffany, for your wonderful feedback! We're glad to hear that Cherlyn provided you with such a great experience, and we appreciate your recommendation.
Google Review
- December 04, 2024
From start to finish - our experience with Mercedes Benz Manhattan was wonderful.However, the highlight of our experience was undoubtedly our salesperson, Casper.We had the pleasure of working with Casper at a different Mercedes Benz dealership in 2022, and our positive experience with him made it...
Response from the owner Replied: Matthew, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 04, 2024
Response from the owner Replied: Thank you Bill for the 5-star rating, we truly appreciate your support!
Google Review
- December 04, 2024
Hi. Communication was terrible. Right before holidays and no one was reaching out with updates so I cud plan. Also I asked them to get what I thought was tar on my hood off. And they just yes's me and returned car same. I sent email requesting them to fix and again no response or communication...
Response from the owner Replied: Shab, I truly apologize for the lack of communication and the issues you experienced with your vehicle. I understand how frustrating it is not to receive updates, especially before the holidays, and I’m sorry we didn’t meet your expectations regarding the tar removal and follow-up. Your feedback is important, and I encourage you to reach out to us directly via text or call so we can address your concerns and ensure a better experience moving forward.
Google Review
- December 04, 2024
Response from the owner Replied: Thank you, Sheron, for your 5-star rating; we truly appreciate your support!
Google Review
- December 04, 2024
Mary is the best sales person I have every experience to day I bought my first Benz ever one there where the best !! No foolish there!!
Response from the owner Replied: Thank you Charles for your kind words about Mary and your experience buying your first Benz; we’re so glad to hear you had a great time with us!
Cars.com Review
- December 04, 2024
Mercedes- Benz Manhattan is always professional and courteous .My sales rep was amazing each time I needed help.
Cars.com Review
- December 04, 2024
they are very good I can recommen them to my friends Thank you very much
Cars.com Review
- December 04, 2024
This was the easiest experience I’ve had getting a new car, Jamali was great & professional, he made the process fast & simple & the best of all he got me the car that I want with a great price.
Google Review
- December 03, 2024
The best sales is nesto sibilla he is very friendly very cool person have much respect helping me a lot to get my car leases
Response from the owner Replied: Sabrin, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 03, 2024
Response from the owner Replied: Carl, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 03, 2024
John was super professional in all aspects of his job. Very honest, helpful and a pleasure to do business with. We love our new car
Response from the owner Replied: Greg, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 03, 2024
Excellent service
Response from the owner Replied: Charles, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 03, 2024
George B is a fantastic champion for his clients. Very responsive and persistent. Thank you!
Response from the owner Replied: Thank you Robert, we truly appreciate your kind words about George B and are glad to hear he made such a positive impact for you.
Google Review
- December 03, 2024
I waited almost 8 hours for oil change. Too long
Response from the owner Replied: Thank you for your feedback, Jae; I understand that an 8-hour wait is excessive, and I appreciate your patience as we work to improve our service times.
Google Review
- December 03, 2024
Never go to this collision repair department! Unimaginably poor experience in countless ways. .
Response from the owner Replied: Elizabeth, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 02, 2024
The place is clean the repairs are top notch but the care we received from Marco was exceptional he was very professional very nice extremely well versed in repairs & extremely helpful!!! Felt at ease with his recommendations on future repairs necessary to keep my car running like new. Sometimes...
Response from the owner Replied: Mindy, on behalf us all of us at Mercedes-Benz and Sprinter Manhattan, we would like to thank you for sharing this great 5-Star review about our store! We are thrilled that you enjoyed your experience!
Google Review
- December 02, 2024
The service representative assigned to me. Mr. Jonathan Then. Was AMAZING!! I give him 10 out 10 for:ProfessionalismKnowledgeExperienceExpertiseHonestyCarePromptness
Response from the owner Replied: Celeste, we are happy to hear you had a 5-Star experience at Mercedes-Benz and Sprinter Manhattan! Thank you for your review!
Google Review
- December 02, 2024
Response from the owner Replied: Thank you, John, for your 5-star rating; we truly appreciate your support!
Google Review
- December 02, 2024
Smooth , time efficient transaction - top of the notch sales person and finance manager
Response from the owner Replied: Thank you, Ahmet, for your kind words about our smooth transaction and our outstanding sales person and finance manager; we truly appreciate your feedback!
Google Review
- December 02, 2024
Great cars great friendly service
Response from the owner Replied: Thank you, Jonah, for your wonderful feedback about our cars and service; we appreciate your support!
Google Review
- December 02, 2024
Loved working with Mercedes-Benz! This location has such a great time and is so helpful. Nicole Nieves was a huge part of why I went with Mercedes and was the reason the process was so efficient and streamlined. She was so helpful and kind and went above and beyond to get me the car I wanted asap at...
Response from the owner Replied: Sarah, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Cars.com Review
- December 02, 2024
Service at MBZ Manhattan is a nightmare, if it ever gets done. Knowing that they are under-construction, I actually dropped off my car _early_, days before it's appointment. The day of it's appointment came and went, and the car was _never_ taken in for service. On top of that it took many calls to...
Google Review
- December 01, 2024
In spite of the renovations, my entry into the service station was impressive. It may be a basement garage, but they brought together the grit of auto mechanics and the style of Mercedes to the space. Unfortunately, I waited quite a while for anybody to greet me once I parked. There were plenty of...
Response from the owner Replied: Thank you, Timothy, for your thoughtful feedback and for recognizing the renovations and style of our service station; we appreciate your patience and understanding during your visit, and we'll work on improving our greeting process to ensure a better experience for all customers.
Google Review
- December 01, 2024
What a first-class experience purchasing from MB Manhattan! Everything from the facility to the team is a departure from what you imagine in a car dealership. We were treated exceptionally from arrival to departure. My wife wondered if she would get a big red bow on her car - I told her not to get...
Response from the owner Replied: Jesse, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 01, 2024
Top notch service at Mercedes Benz Manhattan. My service advisor Sulayman is very professional, polite, accessible and knowledgeable. Also, everyone welcome me and made me feel at home. Excellent service!
Response from the owner Replied: Thank you, Lolita, for your kind words! We're glad to hear that Sulayman and the team made you feel at home and provided excellent service. We appreciate your support!
Google Review
- December 01, 2024
Jamali was great and professional, he made the sales process very fast & easy, he helped me get the car that I want with the price I can afford.
Response from the owner Replied: Thank you, Diana, for your kind words! We're glad Jamali could make your car-buying experience smooth and enjoyable. Enjoy your new ride!
Google Review
- December 01, 2024
Response from the owner Replied: Daniel, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- December 01, 2024
Seamless process. Friendly & knowledgeable staff. Jamali & Malik took excellent care of me!
Response from the owner Replied: Thank you, Nikki! We're so glad to hear that you had a seamless experience and that Jamali & Malik provided excellent care. Your feedback means a lot to us!
Google Review
- December 01, 2024
Response from the owner Replied: Thank you, Gloria, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 30, 2024
Mercedes-Benz Manhattan is a cut above the rest in every modality. The experience I had with Harald Adler was refreshing and uniquely positive. Harald was exorbitantly knowledgeable, informative, professional and kind. I received first class service from start to finish as he made the process...
Response from the owner Replied: Anna, thank you for the 5-Star rating!
Google Review
- November 30, 2024
Ask for Robert he is the best!
Response from the owner Replied: Mariecha, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- November 30, 2024
George Rudovic was so great to work with. Between Patrick and George I couldn’t be happier with their true professionalism
Response from the owner Replied: Ella, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- November 30, 2024
George Rudovicvwas great to work with
Response from the owner Replied: Mina, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 30, 2024
Harald was great! 5 stars all the way. I had a wonderful experience.
Response from the owner Replied: Adrian, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 30, 2024
I had an amazing experience with Harald Adler from start to finish. I would highly recommend Harald as he is extremely professional and efficient.
Response from the owner Replied: The team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you so much, Aimee, for the 5-star rating; your support means a lot to us!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you, Gregory, for your amazing 5-star rating; we truly appreciate your support!
Cars.com Review
- November 30, 2024
Robert was amazing to work with . He was knowledgeable, patient, and personable. I recommend him to friends and family and will continue to recommend him. He was a pleasure to work with
Google Review
- November 29, 2024
Great service very professional. Really make you feel part of the Mercedes family. They were able to accommodate all of my requests and help me find the best Mercedes for me. Great thanks to John for following through with everything.
Response from the owner Replied: Thank you, Samuel, for your kind words; we're glad to hear you felt like part of the Mercedes family and that John could assist you in finding the perfect vehicle!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Nir, for the fantastic 5-star rating; your support means a lot to us!
Google Review
- November 29, 2024
A staff that has no knowledge of how a large company like Mercedes operates! I purchased an auxiliary battery for my car online from the official Mercedes-Benz website, and after some time, the battery started causing issues. When I contacted the online store, they told me to visit the nearest...
Response from the owner Replied: Fanol, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Cars.com Review
- November 29, 2024
Robert was amazing to work with. He is knowledgeable patient and personal. I would and I have recommended him to my friends and family
Cars.com Review
- November 29, 2024
Great experience working with Gregory Gazzola. The car was beautiful. We are totally satisfied. I would certainly recommend this dealership to anyone
Google Review
- November 28, 2024
Response from the owner Replied: Sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600.
Google Review
- November 28, 2024
Response from the owner Replied: Vicki, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- November 28, 2024
Response from the owner Replied: Catherine, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 28, 2024
Response from the owner Replied: Ting Fang, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- November 28, 2024
I had the pleasure of working with John for my GLC purchase, and he truly excels at what he does. The entire process was smooth and transparent. I highly recommend this dealership, especially John as a salesperson. He has all the expertise and he works for customer and makes sure customer is satisfied.
Response from the owner Replied: Thank you, Sharad, for your kind words and for recognizing John's efforts; we're glad to hear that your GLC purchase was a smooth and transparent experience.
Google Review
- November 28, 2024
I brought the car for repairs and a state inspection on November 1st. I received a message the car was ready on the 13th. When I came to pick it up the inspection was not done and it took until the 27th for the service to be completed. Upon pick up, 2 new issues with the car were discovered and I...
Response from the owner Replied: Kyle, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 28, 2024
Very efficient. Fitted us in for an inspection at short notice. Very helpful.
Response from the owner Replied: George, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 28, 2024
Response from the owner Replied: Alfrae, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- November 28, 2024
Excellent new car purchasing experience.
Response from the owner Replied: Harold, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 28, 2024
Very horrible experience withe preowned sales. And service department is worst managers are so busy to return calls on complaint took 3 months to get it fixed had to keep calling them. Will never recommend anyone to this dealership they are not bother after they sold the car no one is there to...
Response from the owner Replied: Sehal, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 28, 2024
Mary has been an absolute pleasure to deal with. We have been working with her and Mercedes Benz Manhattan for the past 10 years and Mary deserves 10 stars. Her dedication to her customers and attention to details is nothing less than stellar. We will continue to work with Mary for many years to...
Response from the owner Replied: Joseph, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- November 28, 2024
Simply the best no other way to describe it
Response from the owner Replied: Jason, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- November 28, 2024
We had another opportunity to lease our new car at Manhattan Mercedes. This is probably our 8th car through this dealership. John Peppes is our go to sales person, and we just call to arrange pickup! We dealt with Scott Malise who arranged our financing, and spent time with Edwin Yanes who was...
Response from the owner Replied: Gary, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- November 28, 2024
My experience at Mercedes Benz Manhattan was excellent from beginning to end of transaction. We leased an S Class and we were very satisfied with the attention from our Sales Consultant Greg. He made every step of the transaction very clear and stress free. I will highly recommend this...
Response from the owner Replied: Fernandito, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- November 28, 2024
Response from the owner Replied: Thank you Rock for your 5-star rating; we truly appreciate your support!
Google Review
- November 28, 2024
Excellent service with all the staff, specially Robert Sulaymanov. He went above and beyond to get the car I wanted and it was ready on time. It was a quick and easy process. Love My car will be Coming back to get my next car here.
Response from the owner Replied: Thank you Marina for your kind words. We're so glad Robert could help you and that you had a smooth experience. We look forward to seeing you again for your next car!
Google Review
- November 28, 2024
Excellent customer service. Very attentive staff especially Sulayman who took charge, sent me on my way quickly and returned the car by end of the day to my garage. Highly recommend the dealership and very professional staff.
Response from the owner Replied: Michelle, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- November 27, 2024
Went to dealership on Saturday salesman was extremely helpful. We found car I was interested in and agreed on a lease price with his first. There was no haggling I told him price I wanted to pay and he came back with a price within five dollars.
Cars.com Review
- November 26, 2024
No customer service at all. Usually I go to dealership in Westchester where customer service and interaction is impeccable. At this location 1/5 stars is generous from me
Cars.com Review
- November 26, 2024
Great people and awesome service. Will definitely be back in future. Highly recommend this location.
Cars.com Review
- November 24, 2024
MB Manhattan has dramatically improved its service, which had fallen off during and following the Covid pandemic.
Google Review
- November 24, 2024
My service advisor, Herman communicated frequently with me during the service. He was very professional and answers all my questions. Would highly recommend him!
Response from the owner Replied: Elena, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- November 24, 2024
My main complaint is their internet is not the best. Tried to pay my bill on line numerous times and it wouldn’t let me. Turned out the system was down. A notification to that effect would have been nice. Their pickup and redelivery is great.
Response from the owner Replied: Thank you for your feedback! We appreciate your kind words about our pickup and redelivery service. We apologize for any inconvenience you experienced with our online payment system. Your comment about a notification is duly noted.
Google Review
- November 24, 2024
Response from the owner Replied: Mehr, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- November 23, 2024
Good convenient service. The construction makes pedestrian access to the building difficult, but hopefully that will be done soon.
Response from the owner Replied: Thank you, Joel, for your feedback; we appreciate your understanding regarding the construction and are glad you found our service convenient.
Google Review
- November 23, 2024
Response from the owner Replied: Tony, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 23, 2024
Tatyana was very supportive and efficient in making sure I got the right car (2025 GLC) and best deal possible!Thanks!
Response from the owner Replied: Thank you Idriss for your kind words about Tatyana's support in finding you the perfect 2025 GLC and the best deal! We appreciate your feedback!
Google Review
- November 23, 2024
MB manhattan is by far the dealership to go to if you want to have a seamless and enjoyable car buying experience. Everyone is willing to work with you and makes you feel like a valued customer and not just another number in their dealership. Katherine was amazing and went above and beyond to get...
Response from the owner Replied: Thank you Nick for your wonderful feedback! We're glad to hear that you had such a seamless experience and that Katherine made a positive impact on your car buying journey. We look forward to seeing you again at MB Manhattan!
Google Review
- November 23, 2024
Tatyana and other team members were so helpful in getting our 2025 GLE. Thank you!
Response from the owner Replied: Thank you Suk, we're glad Tatyana and the team could assist you in getting your 2025 GLE. Your appreciation means a lot to us!
Google Review
- November 22, 2024
Very professional and caring. Greg Gazzola is a fantastic sales representative. Truly cares about his clients. I have been a client for many years and this dealership always gives me the best deal and takes good care non returning customers.
Response from the owner Replied: Thank you Howard, we appreciate your loyalty and are glad to hear that Greg has provided you with such great service over the years. Your satisfaction means a lot to us!
Google Review
- November 22, 2024
Response from the owner Replied: Thank you Jason for the 5-star rating, we truly appreciate your support!
Google Review
- November 22, 2024
Jordy was attentive, pleasant and very helpful. Not sure what else a service rep could do. He was great.
Response from the owner Replied: Thank you, Robert, for your kind words about Jordy's excellent service; we truly appreciate your feedback and are glad to hear he made your experience so positive.
Google Review
- November 21, 2024
I visited the Mercedes’ Benz NYC location for the first time and it was a great experience. The service was professional, and Anastasia , my dealer , was a pleasure to work with.Highly recommend it!
Response from the owner Replied: Thank you, Regina, for your fantastic review! We're glad to hear you had a great experience with us and that Anastasia provided you with excellent service. We appreciate your recommendation!
Google Review
- November 21, 2024
Afraz helped me and his knowledge, patience and professionalism were extraordinary. Very pleased with my experience at Mercedes Manhattan.
Response from the owner Replied: Janet, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- November 21, 2024
Response from the owner Replied: Thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- November 21, 2024
Great service
Response from the owner Replied: Kenneth, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 21, 2024
Response from the owner Replied: Thank you, Michael, for your 4-star review; we appreciate your support and feedback!
Google Review
- November 20, 2024
Herman was a terrific first contact and conduit with the technicians. He built trust by listening to the issues and concerns I had and by keeping me informed via text every step of the way. In addition to Herman, everyone I came in contact with was professional, friendly, and helpful. Thank you...
Response from the owner Replied: Thank you Marcy for your kind words. We're glad Herman and the team could provide you with such a positive experience, and we look forward to welcoming you back soon.
Google Review
- November 20, 2024
Response from the owner Replied: Rara Revs, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- November 20, 2024
Angelo and Adam are rock stars.
Response from the owner Replied: Thank you, Uri, for sharing your thoughts; we're glad to hear you think Angelo and Adam are rock stars!
Google Review
- November 20, 2024
I’m so grateful for the incredible team at Mercedes-Benz Manhattan, especially George B. He was an absolute pleasure to work with—professional, grounded, and genuinely supportive throughout the process.Walking in, I had a dream of driving a Mercedes off the lot, and George made that dream a reality....
Response from the owner Replied: Thank you, Julie, for your wonderful feedback! We're so glad George was able to help make your dream a reality and that you're enjoying the luxury of your new Mercedes while growing your business. Your support means a lot to us!
Google Review
- November 20, 2024
Excellent service
Response from the owner Replied: Ed, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 20, 2024
Response from the owner Replied: Thank you, Mark, for your 5-star rating; we truly appreciate your support!
Google Review
- November 19, 2024
Special thank you to WAEL ESAWI best customers service ever! My new GLE63S came in clutch!
Response from the owner Replied: Thank you, Phil, for your kind words and recognition of Wael Esawi's exceptional service; we're so glad to hear your GLE63S is everything you hoped for!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you, John, for your 5-star rating; we truly appreciate your support!
Google Review
- November 19, 2024
Response from the owner Replied: Abdulai, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 19, 2024
Response from the owner Replied: Mamadou, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you Raymond for your 5-star rating, we appreciate your support!
Google Review
- November 19, 2024
The entire sales team was very helpful and responsive, choosing to stay back long after their workday ended, to address our requirements. This kind of outstanding service is the big reason I have been a loyal Mercedes customer since
Response from the owner Replied: Thank you for being a loyal Mercedes customer! We truly appreciate your kind words about our dedicated sales team.
Cars.com Review
- November 18, 2024
The service was very efficient Lou Demarco took care of all our needs in a most professional manner
Google Review
- November 18, 2024
Recently I came in to purchase an AMG C43 and Robert Sulaymanov helped me and made the entire process blissful and swift. He was very supportive throughout the entire process and very patient. We worked through several cars before I decided on my perfect one, and throughout the entire time, Robert...
Response from the owner Replied: Thank you, Rafael, for your kind words! We're so glad to hear that Robert was able to provide such a supportive and knowledgeable experience during your purchase of the AMG C43. We appreciate your recommendation and look forward to helping you with your next car!
Google Review
- November 18, 2024
Jamali is the guy to see!
Response from the owner Replied: Bilal, we're glad you had a great experience with Jamali; he truly is exceptional at what he does.
Google Review
- November 18, 2024
George Baptiste is a top tier sales associate at Mercedes Benz, Manhattan. He delivered great service and has gone above and beyond for us. He is friendly and made the leasing process smooth and easy. I highly recommend George for anyone interested in going to Mercedes.
Response from the owner Replied: Thank you, Taylor, for your kind words about George. We're glad to hear he made your leasing experience smooth and enjoyable. Your recommendation means a lot to us!
Google Review
- November 17, 2024
Mercedes Benz service does not have reasonable communication with customers. Too much texting without an ability to phone back service advisor.We had a very difficult experience with 2 last service appt but ultimately the service advisor was able to get the job done. We have not driven car to know...
Response from the owner Replied: Jennifer, we understand your disappointment. It’s important to us that our customers are more than satisfied. Please reach out to us at 212-629-1447 for questions or concerns you may have.
Google Review
- November 17, 2024
I would say that when it comes to getting a service or purchasing your vehicle it is the best option. There is no comparison with any authorized dealer.Yo diría que cuando se trata de hacer un servicio o comprar tu vehículo es la mejor opción. No hay comparación con ningún dealer autorizado.
Response from the owner Replied: Carlos, we are thrilled, thank you for taking the time to leave us a 5-Star review!
Google Review
- November 17, 2024
One of the worst experiences i have ever encountered. Unprofessionalism at the highest level.I arrived an hour early for a 9am service A service appointment. I was the first vehicle in line to be seen. After meeting my service advisor, Sulayman, I was told that being the first vehicle and the type...
Response from the owner Replied: Ricardo, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further.
Google Review
- November 17, 2024
Response from the owner Replied: Thank you Mina for your 5-star rating, your support means a lot to us!
Google Review
- November 17, 2024
Response from the owner Replied: Thank you, Ashwary, for the fantastic 5-star rating; it means a lot to us!
Google Review
- November 17, 2024
Top notch staff warm welcoming .
Response from the owner Replied: Thank you, Patrick, for your kind words about our top-notch staff and warm welcoming atmosphere; we truly appreciate your feedback!
Cars.com Review
- November 17, 2024
The job on my car was done quickly at mercedes manhattan. That’s why I always go there because they really take care of their clients.
Google Review
- November 16, 2024
Mercedes-Benz of Manhattan is the Mercedes of dealerships. Which is to say The Best.
Response from the owner Replied: Thank you, Glenn, for your kind words—it's fantastic to hear that you think of us as the best!
Google Review
- November 16, 2024
Response from the owner Replied: Cengiz, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- November 16, 2024
Highly recommended. Professional and efficient service department. Always kept me in the loop and returned car earlier than promised. Able to service and source original parts for newer and classic Mercedes.
Response from the owner Replied: Ryan, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- November 16, 2024
Response from the owner Replied: Keron, thank you for the 5-Star rating!
Google Review
- November 16, 2024
Updated: Patrick in service took everything that went wrong today and just made it right. Everything you could expect from a fantastic person that represents the brand to the fullest. A true professional. Because of him going above an beyond, I will no doubt be bring back my car for service.Thank...
Response from the owner Replied: We are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 16, 2024
It took over an hour to get my car even though I got a note indicating the service was complete 2 hours prior. Very disappointed.
Response from the owner Replied: Kola, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 16, 2024
Response from the owner Replied: Greenwich Real Estate, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Cars.com Review
- November 16, 2024
I used this dealership for over twenty years and have always found them to be very professional and easy to work with.
Google Review
- November 15, 2024
Mary Godek is the best salesperson at the dealership. She builds relationships with her customers that last decades. The entire process was seamless and efficient. I left with the car of my dreams thanks to the team at Mercedes-Benz Manhattan.
Response from the owner Replied: Paul, on behalf of all of us here at Mercedes-Benz and Sprinter Manhattan, we would like to thank you for sharing this 5-Star review about our store! We are thrilled that you enjoyed your experience.
Google Review
- November 15, 2024
My husband and I had such a great experience buying our car, all thanks to Anastasia! She was super knowledgeable, patient, and made everything so easy for us. We could tell she really cared about helping us find the perfect car, and her friendly, down-to-earth approach made the whole process...
Response from the owner Replied: Thank you, Nadia, for sharing your wonderful experience! We're so glad that Anastasia was able to assist you both with her knowledge and care in finding the perfect car. Your kind words mean a lot to us!
Google Review
- November 15, 2024
Great attention and service
Response from the owner Replied: Thank you, Joan, for your kind words about our attention and service; we truly appreciate your feedback!
Cars.com Review
- November 15, 2024
Ray White and his crew did a excellent job on my 2007 R350. Would highly recommend his service.
Google Review
- November 15, 2024
Those guys are your last chance if you have a warranty issue and other dealers are jerking you around... They know what they do and willing to help. The only reason to own a Mercedes here in US.
Response from the owner Replied: Thank you V, for your kind words. We're glad to hear that our team could assist you with your warranty issue and provide the help you needed. Your support means a lot to us!
Google Review
- November 14, 2024
Great and reliable service !
Response from the owner Replied: Thank you, Wenxin, for your kind words! We're glad to hear you had a great experience with our service.
Google Review
- November 14, 2024
Always an amazing service experience at Vanhattan. Major thanks to Gulia and her team!
Response from the owner Replied: Thank you Chad, for your kind words and for recognizing Gulia and her team's efforts; we’re so glad you had an amazing service experience!
Google Review
- November 13, 2024
I visited Mercedes-Benz Manhattan on earlier today. Anastasia helped me, and I felt it necessary to thank her publicly for her great service upon my visit. She was patient, insightful and extremely helpful. Whatever she is getting paid, she deserves a raise! She was very helpful, courteous, and I...
Response from the owner Replied: Evasen, thank you so much for your 5-Star review! We will share this with the Mercedes-Benz Manhattan team!
Google Review
- November 13, 2024
Response from the owner Replied: Asel, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 13, 2024
Michael was very helpful and easy to work with. I inquired about the car online Saturday and Wednesday I drove my new car out. Amazing service.
Response from the owner Replied: Sue, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 13, 2024
Response from the owner Replied: Doug, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 12, 2024
Response from the owner Replied: Sunny, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 12, 2024
Jonathan was great.
Response from the owner Replied: We are so grateful for your 5-Star review, thanks for sharing your rating with us and the community!
Google Review
- November 12, 2024
Angelo deserves 10 stars! Dropped my car for service and he had it ready within a few hours. The communication and service was like no other!
Response from the owner Replied: Gabi, thank you so much for your 5-Star review. We will be sure to share this with the Mercedes-Benz Manhattan team!
Google Review
- November 12, 2024
friendly service, but routine inspection took 2 days longer than expected. Good thing I was out of town.
Response from the owner Replied: M. Diefenbach, we are happy that you had an 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 12, 2024
Casper was one off the best salesperson that I experienced, I really wish all dealers can be like him , he made the sale go so smoothly and easy and I am so happy that I got to be in touch with Casper thank thank thank, after been BMW owner for long time I could not make better choice then going...
Response from the owner Replied: Vermeer, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- November 12, 2024
Response from the owner Replied: Theo, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 11, 2024
Horrible horrible place. Full of scammers and zero respect to their customers who are not wearing luxury clothes. They keep my car for almost 10 days and after 10 days I went down there to get information about the situation of my car and I reliezed that they didn’t even check on my vehicle. I have...
Response from the owner Replied: Zehra, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 10, 2024
Response from the owner Replied: Thank you Saeju for the 5-star rating, we truly appreciate your support!
Google Review
- November 10, 2024
Response from the owner Replied: James, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- November 10, 2024
Response from the owner Replied: JT, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 09, 2024
This location provides great service and Jessica in service department is patient, understanding, goes above and beyond.
Response from the owner Replied: Bailey, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- November 09, 2024
Response from the owner Replied: Ray, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 08, 2024
Good experience today. Like the fact they offer car service to get me a ride to downtown NYC.
Response from the owner Replied: We are so grateful for your 5-Star review, thanks for sharing your rating with us and the community!
Google Review
- November 08, 2024
Response from the owner Replied: Rhea, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Cars.com Review
- November 08, 2024
I turned in the second of two consecutive leases, a GLA250, in June. I would have continued, but MB couldn't find me a car, the inventory being so low. Two problems. I left one key fob in the car, as instructed, and I have a picture of myself returning the second fob to the guy at the service...
Cars.com Review
- November 08, 2024
I turned in the second of two consecutive leases, a GLA250, in June. I would have continued, but MB couldn't find me a car, the inventory being so low. Two problems. I left one key fob in the car, as instructed, and I have a picture of myself returning the second fob to the guy at the service...
Google Review
- November 08, 2024
Response from the owner Replied: Angela, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 08, 2024
This is by far the worst experience I have had with a car service dealership. The reasons are as follows -1) It took them almost 5 weeks to finish replacing tires and rims on my car2) The communication channel between departments is horrible and you have to call 10 times to get one piece of...
Response from the owner Replied: Snehal, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 07, 2024
Response from the owner Replied: Thank you, Salvatore, for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- November 07, 2024
This past August it was my second time purchasing a certified pre-owned Mercedes with Mercedes Benz of Manhattan. It was also my second time working with Mary, our salesperson. She always goes above and beyond and was able to get me upgraded weather proof mats for both cars and when I told her that...
Response from the owner Replied: Stephanie, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Google Review
- November 07, 2024
I service two Mercedes Benz auto mobiles at Mercedes Benz Manhattan. My service advisor, Marco Correa, knows how I like my cars maintained and lives up to or exceeds my standards in every way. My cars are returned to me in show room condition and in superb working order. I am told though, to drive...
Response from the owner Replied: Lester, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive such great 5-Star rating, thank you!
Google Review
- November 07, 2024
Response from the owner Replied: Ali, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 06, 2024
Amazing service great people job always done right
Response from the owner Replied: Thank you, askyosi! We're so glad you had a positive experience and appreciate the shoutout to our team for their hard work.
Google Review
- November 05, 2024
Anastasia Zbarskaya was the best! She explained all the details and helped me to get the best deal possible for my new Mercedes!
Response from the owner Replied: Thank you, maxim, for your wonderful feedback! We're glad Anastasia could assist you in getting the best deal on your new Mercedes. Enjoy your ride!
Google Review
- November 05, 2024
Anastasia was able to find an amazing deal for my friend. He is happy with his new car. The whole experience was outstanding. Highly recommend Anastasia when you consider leasing or buying at this dealership.
Response from the owner Replied: Thank you, Serge, for your kind words and for recommending Anastasia; we're glad your friend is happy with his new car and that you both had an outstanding experience!
Google Review
- November 05, 2024
Mercedes always take good care of me and my cars
Response from the owner Replied: Thank you, L Jackson! We appreciate your loyalty and trust in us to take care of you and your cars.
Cars.com Review
- November 05, 2024
Very friendly. Well organized and efficient from texting calling and all the way to the end. Very nice dealership
Google Review
- November 04, 2024
Best service ever! The personnel is super professional and kind. Thank you!
Response from the owner Replied: Thank you, Stefania! We're so glad to hear you had a wonderful experience with our professional and kind team.
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Oren, for the fantastic 5-star rating; we appreciate your support!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Julia, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 04, 2024
Very accommodating, honest, thorough, responsive, highly recommend mercedes of Manhattan
Response from the owner Replied: Thank you, Lori, for your kind words and recommendation; we truly appreciate your feedback and are glad you had a positive experience with us!
Google Review
- November 04, 2024
Terrible service. No loaners. Brought back my car 4th time in 10 months for repairs.. Mercedes are not made so good anymore .
Response from the owner Replied: Mali, thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us at 212-629-1447 to discuss your experience with us.
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Seeram, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, J, for the 5-star rating; your support means a lot to us!
Google Review
- November 03, 2024
Casper Yim is a salesman that truly gets the customer experience. Not only did Casper provide me a great deal on a 2024 GLE 53 AMG, but he also delivered my new vehicle right to my doorstep in Saratoga. This is now my 3rd Mercedes-Benz I've purchased with him and as long as he is with Mercedes-Benz,...
Response from the owner Replied: Thank you, Bill, for your kind words and continued trust in Casper and our team at Mercedes-Benz Manhattan; we're delighted to hear about your great experience and look forward to serving you again!
Cars.com Review
- November 03, 2024
Exceeded expectations. Wonderful service. This is the second car I’ve bought from them! It won’t be the last!
Cars.com Review
- November 03, 2024
Casper Yim is a salesman that truly gets the customer experience. This is now the 3rd vehicle purchased with Casper and as long as he is with this dealership I will continue to purchase my vehicles through Mercedes Benz Manhattan. Thank you for another remarkable experience Casper and to the...
Google Review
- November 02, 2024
People are couteous , professional and their service and repairs are excellent.
Response from the owner Replied: Thank you, Robert, for your kind words about our courteous and professional team; we truly appreciate your positive feedback on our service and repairs.
Google Review
- November 02, 2024
Amazing service received, great communication and handling of my vehicle from purchase to drop off. Will definitely recommend to anyone looking for a great vehicle
Response from the owner Replied: Thank you, Roman, for your kind words! We appreciate your recommendation and are glad to hear you had a great experience with us.
Google Review
- November 02, 2024
Response from the owner Replied: Thank you, Steven, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- November 02, 2024
Adam and his service team are as good as they get. Professional, prompt & efficient.
Response from the owner Replied: Thank you, Joe, for your kind words about Adam and the team; we truly appreciate your support and are glad to hear you had a great experience!
Google Review
- November 01, 2024
Every time I have an interaction at this dealership it is delightfully pleasant:everyone is kind and gracious and willing to help in a sincere way. Herman was wonderful.
Response from the owner Replied: Thank you, Amanda, for your kind words! We're so glad to hear you had a pleasant experience and appreciate your recognition of Herman's wonderful service.
Google Review
- November 01, 2024
Had a great experience purchasing. Unfortunately service and repair side of things are quite horrendous.It took 3 wheel alignments to get the steering wheel straight. Mind you, each takes 3-4 hours of your life plus ~$300, not to mention headaches.I gave my car for body repair for a simple side...
Response from the owner Replied: Dogan, we're sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 01, 2024
Mercedes Benz has earned a loyal customer. Their combination of technical expertise, transparent communication, and exceptional customer service sets them apart from other dealerships I've used. I highly recommend them for anyone seeking quality, reliable vehicle maintenance. While their prices...
Response from the owner Replied: Thank you, Venuslovelle, for your kind words and for recognizing our dedication to quality and customer service; we're grateful to have you as a loyal customer!
Google Review
- November 01, 2024
Took one month to take care of issues with a new automobile. Unacceptable.
Response from the owner Replied: Peder, we are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 01, 2024
I am a first-time Benz customer, and thanks to Casper who made my decision to move on from his competitor with ease of mind with great customer care and an unmatched deal! Despite the dealership going through a major renovation, I saw everyone doing their best to accommodate their customers at a...
Response from the owner Replied: Thank you, Samuel, for sharing your experience; I'm glad Casper could help you feel confident in your decision, and it's great to hear the team was dedicated to accommodating everyone during the busy month end.
Google Review
- November 01, 2024
I had a wonderful experience at Mercedes Benz of Manhattan ! George was very knowledgeable on all the best current deals available and was very patient with me . I would 100% recommend George for your next Mercedes Benz purchase .
Response from the owner Replied: Thank you, Gerard, for your kind words! We're glad to hear you had a wonderful experience and that George was able to assist you with his knowledge and patience. We appreciate your recommendation and look forward to seeing you again!
Google Review
- November 01, 2024
Response from the owner Replied: Thank you, Thomas, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- October 31, 2024
Tatyana and the team at MB Manhattan were phenomenal to work with on my new vehicle. They were wonderful in ensuring I received a competitive price, patient with my questions during closing/paperwork, and spent time with me to set up the vehicle and answer any questions I had before I drove out of...
Response from the owner Replied: Thank you, N, for your kind words and for highlighting Tatyana and the team's dedication; we're so glad you had a first-class experience with us!
Google Review
- October 31, 2024
I recently had the pleasure of working with Cherlyn and I can't recommend her highly enough. From the moment I walked in, she was welcoming and attentive, taking the time to understand my needs and preferences.Cherlyn demonstrated extensive knowledge about the various models, answering all my...
Response from the owner Replied: Thank you, Rashanna, for your wonderful feedback! We're so glad Cherlyn could provide you with a welcoming and attentive experience, and we truly appreciate your kind words about her professionalism and knowledge. Enjoy your new vehicle!
Google Review
- October 31, 2024
Today me and my aunt dropped off a black Mercedes GLE350 for a service appointment at 940. The contact card she had was Jonathan T. She tried to reach him all day and the first #she got a voice-mail. The text she received had a number she calledand it wasn't in service. So essentially we didn't...
Response from the owner Replied: Sharel, I appreciate you taking the time to share your experience with us, and I'm truly sorry to hear about the discomfort you and your aunt faced during your visit. It's important for us to provide exceptional service, and I understand how frustrating it must have been to feel unvalued. Please know that your feedback is taken seriously, and I encourage you to reach out to us directly via text or call so we can further assist you and ensure a better experience in the future.
Google Review
- October 31, 2024
Response from the owner Replied: Darwish, thank you so much for taking the time to leave an excellent 5-Star rating. We appreciate your business!
Google Review
- October 31, 2024
Response from the owner Replied: Thank you, Christopher, for the fantastic 5-star rating; your support means a lot to us!
Yelp Review
- October 31, 2024
Service is awful. No communication and no follow up wMy car is only three weeks old and the electronics failed and they have not even checked it out. Everyone pretends to be helping but never a single call back
Google Review
- October 31, 2024
Great staff . They really try to work with you . Anastasia is great. The manger’s team are so professional. I’ll alway go back to them .
Response from the owner Replied: Ibrahim, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- October 31, 2024
Response from the owner Replied: Thank you so much for the 5-star rating, rohatoy! Your support means a lot to us.
Google Review
- October 30, 2024
Overall, great experience. Convenient and seamless leasing process.
Response from the owner Replied: Thank you Aida for your kind words about our leasing process; we're glad to hear you had a great experience!
Google Review
- October 30, 2024
I recently purchased a Mercedes EQB from Robert at the Mercedes dealership, and I couldn’t be happier. Robert is a true professional who upholds the highest standards of customer service. From start to finish, I felt supported, valued, and well-informed. His expertise and attention to detail made...
Response from the owner Replied: Thank you for your wonderful feedback! It's great to hear that Robert provided you with exceptional service and made your car-buying experience enjoyable. We appreciate your trust and hope you love your new Mercedes EQB!
Google Review
- October 30, 2024
My experience with Robert and Mercedes was exceptional and seamless from start to finish. Robert was amazing in helping me design my car and providing me with updates throughout the entire process. Robert was also very helpful and thorough in explaining any question that I had along the way. I would...
Response from the owner Replied: Thank you, adam, for sharing your exceptional experience with Robert and Mercedes; it's wonderful to hear how he helped you throughout the car design process and provided thorough support along the way.
Google Review
- October 30, 2024
Response from the owner Replied: Thank you, Eileen, for your amazing 5-star rating; we truly appreciate your support!
Google Review
- October 30, 2024
Disgusting and disgraceful! Please call me
Response from the owner Replied: Natalie, we're sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- October 30, 2024
Response from the owner Replied: Thomas, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you, Beth, for your amazing 5-star rating; we appreciate your support and are glad you enjoyed your experience!
Google Review
- October 30, 2024
Brought my car on a day I didn’t have an appointment because the engine light came on night before. Was taken in a timely and professional manner by Herman. I had to take a 3 hour ride and only had 4 hours to get it fixed. Herman listened and delivered. Very courteous. Should give 6 stars.
Response from the owner Replied: Thank you, Joseph, for your kind words! We're glad Herman was able to assist you efficiently and make your experience a positive one. Your feedback means a lot to us!
Google Review
- October 30, 2024
I'm having a continuous issue with Mercedes. I have been unable to use WIFI in the car. I e been paying for Embrace for months nows and Embtace have sent me to the dealer to fix it. It it too long a story. where I'm at is considering trading the car into a new Audi
Response from the owner Replied: Dal, I’m sorry to hear about the ongoing issues you’ve experienced with your Mercedes and the trouble with the WIFI and Embrace service. I understand how frustrating this situation must be, especially after paying for the service for so long. Please know that we genuinely care about your experience and want to assist you further. Feel free to reach out to us via text or call, and we’ll do our best to help resolve your concerns at 212-629-1600.
Google Review
- October 30, 2024
Never again.
Response from the owner Replied: Jasmine, I’m really sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and I understand how frustrating this must be for you. If you’d like to discuss this further, please feel free to reach out via text or call for assistance at 212-629-1447.
Google Review
- October 30, 2024
10/10 everyone helped me out when I needed it most especially sulayman.
Response from the owner Replied: Thank you, Michelle! We're so glad to hear that our team, especially Sulayman, was there for you when you needed support. Your feedback means a lot to us!
Google Review
- October 29, 2024
The #1 reason you should buy a car here is the sales team. The #1 reason you should NOT buy a car here is the terrible service team.First the good: Cherlyn Miller in sales is absolutely amazing - she's helped our family with a dozen cars over 20 years. Scott Malise in Finance is super efficient,...
Response from the owner Replied: Francis, we want to thank you for the opportunity to regain your trust. Please reach out to us should need any further assistance .
Google Review
- October 29, 2024
Response from the owner Replied: Thank you for the 5-Stars!
Google Review
- October 29, 2024
Response from the owner Replied: Cemil, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- October 29, 2024
I took my car to Mercedes Manhattan last week. Service Advisor Sulayman was excellent. He very courteous, professional, and informative l.
Response from the owner Replied: Thank you, Lorin, for your kind words about your experience with us and for recognizing Sulayman's excellent service; we appreciate your feedback!
Google Review
- October 29, 2024
The staff provided exceptional service throughout the entire process from the initial inquiry, test drive, negotiation and purchase documents. Everyone was responsive, professional and a delight to work with.
Response from the owner Replied: Thank you, Robert, for your kind words about our team's exceptional service; we’re glad you had a positive experience with everyone involved.
Google Review
- October 29, 2024
Response from the owner Replied: Thank you for your review, but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- October 29, 2024
Johnathan Then assisted me with a difficult situation. I strongly recommend using him as your service advisor!
Response from the owner Replied: Thank you for your kind words and for recognizing Jonathan's assistance; we appreciate your recommendation and are glad to have helped you!
Google Review
- October 29, 2024
Response from the owner Replied: Thank you for the 5-star rating, elroy; we appreciate your support and look forward to serving you again!
Google Review
- October 29, 2024
Response from the owner Replied: Thank you, Sari, for your 4-star rating; we appreciate your support and look forward to serving you again!
Google Review
- October 29, 2024
Response from the owner Replied: Thank you, kambiz, for the amazing 5-star rating; we truly appreciate your support and are glad to have you as a valued customer!
Google Review
- October 29, 2024
Efficient, direct, and transparent. Exceptional service!
Response from the owner Replied: Thank you, Frank! We're glad you experienced our efficient and transparent service, and we appreciate your kind words about our team.
Google Review
- October 29, 2024
What a wonderful experience working with Robert Sulaymonov, making it such a stress free and seamless process! Robert helped us find the spec we wanted and got us a great deal. He went above and beyond to accomodate any questions and concerns. After picking up the car, we realized the rubber mats...
Response from the owner Replied: Thank you, Kevin, for sharing your wonderful experience! We're so glad Robert could assist you and ensure everything went smoothly, including the delivery of the rubber mats. Your appreciation means a lot to us!
Google Review
- October 28, 2024
Beautiful and wonderful place with excellent services
Response from the owner Replied: Thank you, sidiahmed, for your kind words about our beautiful place and excellent services; we appreciate your support and look forward to welcoming you back!
Google Review
- October 28, 2024
The people and the dealership made this a great ecprrience😀
Response from the owner Replied: Thank you, Scott, for your kind words; we're glad our team made your experience enjoyable!
Google Review
- October 27, 2024
I had a great experience at the Mercedes Benz of Manhattan! Casper Yim in sales made the buying experience truly legendary. His knowledge of the S-Class was exceptional. Adam (thx for the waters) the service manager put it all together and Mrs. Melo in finance brought it home. A truly amazing team!
Response from the owner Replied: Thank you, Jose, for your wonderful feedback! We're glad Casper, Adam, and Mrs. Melo could provide you with such a fantastic experience at our dealership. Your support means a lot to us!
Google Review
- October 27, 2024
Response from the owner Replied: Thank you, Chen, for your amazing 5-star rating; your support means so much to us!
Google Review
- October 27, 2024
Incredible service, timing and execution. Abdul (service advisor) was incredibly professional and a pleasure to work with. I can only wish all subsequent services go as smoothly
Response from the owner Replied: Nick, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- October 27, 2024
Response from the owner Replied: Thank you, Adrienne, for your fantastic 5-star review; we truly appreciate your support and are glad to hear you're satisfied with our service!
Google Review
- October 27, 2024
Response from the owner Replied: Thank you, Mickael, for the fantastic 5-star rating; we really appreciate your support!
Google Review
- October 26, 2024
Response from the owner Replied: Ashish, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- October 26, 2024
Took my car in for an inspection and had $40 stolen out of the center console.
Response from the owner Replied: Brooke, thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concern. We will be reaching out to you shortly.
Google Review
- October 26, 2024
Response from the owner Replied: Shaquan, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- October 26, 2024
I took my 1996 S500C to Manhattan Mercedes Benz Service Deprt. I was received by a gentleman by the name of Mr. Sulayman Karim. He was courteous and friendly. He assisted me very thoroughly and professionally. I would like to highly recommend this Dealership 100%.Ole007
Response from the owner Replied: Thank you, Ole, for your wonderful feedback! We're glad to hear Sulayman provided you with excellent service. Your recommendation means a lot to us!
Google Review
- October 26, 2024
Great buying experience!
Response from the owner Replied: Thank you, Girish! We appreciate your feedback and are glad to hear you had a great experience.
Google Review
- October 26, 2024
Response from the owner Replied: Thank you, Andrew, for your outstanding 5-star rating; we appreciate your support and are glad to have you with us!
Google Review
- October 26, 2024
Response from the owner Replied: Thank you, Andrew, for your fantastic 5-star rating; we truly appreciate your support and are glad to have you as a customer!
Google Review
- October 26, 2024
I was told that service performed a service, When I picked up car i noticed that he service was not done. I left car again to have the same service performed, I was told was ready for pic up. The still have not completed the job. I did take before and after pics, and made my own makings to see if...
Response from the owner Replied: Peter, I truly apologize for the inconvenience you've experienced with your service. It's disappointing to hear that your car wasn't properly serviced and that the communication fell short. We strive to provide a clean and respectful environment for our customers, and I understand how frustrating it is to have to clean your car multiple times. Your feedback is invaluable, and I encourage you to reach out to us via text or call for any further assistance so we can address your concerns directly at 212-629-1447.
Google Review
- October 25, 2024
Response from the owner Replied: Manish, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- October 25, 2024
I love it our experience was authentic and satisfying Samuel is the best
Response from the owner Replied: Elizabeth, thank you for your kind words! We are thrilled to hear that you had an authentic and satisfying experience with us. We appreciate your shoutout to Samuel!
Google Review
- October 24, 2024
Highest quality of care at all times.Attentive to all customer needs and concerns.
Response from the owner Replied: Thank you, DJ, for your kind words; we're grateful for your recognition of our commitment to quality care and attentiveness to your needs.
Google Review
- October 24, 2024
I highly recommend Robert Sulaymanov, it is an amazing experience, Robert provides excellent service and help me through the entire process. I finally decided to purchase my car here. Thank you Robert and Mercedes Manhattan!
Response from the owner Replied: Thank you, Siyuan, for your kind words and recommendation; we're so glad Robert could assist you in your car buying journey at Mercedes Manhattan!
Google Review
- October 24, 2024
Response from the owner Replied: Gus, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- October 24, 2024
Great staff, Herman the advisor was great, but 5,380 to replace a Water pump is ridiculous.Best to go for parts and have the work done somewhere else.
Response from the owner Replied: Byron, I appreciate your feedback and understand your concern about the cost of the water pump replacement. It's great to hear that Herman provided excellent service, but I’m sorry to hear that the pricing didn't meet your expectations. If you'd like to discuss this further or explore alternatives, please feel free to reach out via text or call.
Google Review
- October 24, 2024
John Jahja Ademj is a wonderful and a pleasant treasure to Mercedes Benze Manhattan. His patience, wisdom and good relations with customer is very reliable and cherished treasure.I have bought three Mercedes Benz, (E350, CLS 550 and now GLS 450) vehicles of which two of them was sold to me by...
Response from the owner Replied: Thank you, Isaac, for your wonderful feedback! We're so glad to hear about your positive experiences with John and Sebastián. Your loyalty means a lot to us!
Google Review
- October 24, 2024
Jeremy was attentive and polite
Response from the owner Replied: Thank you, Brian, for your kind words about Jeremy's attentiveness and politeness; we appreciate your feedback!
Google Review
- October 23, 2024
Top notch
Response from the owner Replied: Aamir, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- October 23, 2024
Great service! Happy customer.
Response from the owner Replied: Thank you, Michael! We're so glad to hear you had a great experience with our service. Your satisfaction means a lot to us!
Cars.com Review
- October 23, 2024
The staff and service are excellent as they always are. The car was attended to very professionally and promptly.
Google Review
- October 23, 2024
I recently visited Manhattan MB for a service bulletin. The service was ok. The adviser was green and didn’t provide timely updates. They need to a better job of contacting the customer. They have all this fancy electronic communications but weren’t using properly
Response from the owner Replied: Bryan, I appreciate your feedback regarding your recent visit to Manhattan MB. I understand how important timely updates are during service, and I'm sorry to hear that our adviser fell short in this area. We strive to improve our communication and ensure that our customers feel informed throughout the process. Your comments will certainly help us enhance our service. If you have any further concerns or need assistance, please feel free to text or call us.
Google Review
- October 23, 2024
Ms. Dinglers service is nothing short of phenomenal. Highly recommended.
Response from the owner Replied: We are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- October 23, 2024
Response from the owner Replied: Thank you, Kevin, for the 5-star rating! We appreciate your support and hope to serve you again soon.
Cars.com Review
- October 23, 2024
The worst experience i’ve ever had in any dealer ship .Thr first time my safety lugs were left louse and fell out ,i could have had a serious accident because of that .The most recent one i left my car for a week and nothing was done so i wasted my time .Never again
Google Review
- October 23, 2024
A bunch of delays. Lack of coordination between the Bodyshop Advisors @ Manhattan & the Actual shop workers in Secaucus NJ. The Bodyshop don't seem to listen to the Advisors concerning exact repair needs & concerns. They use a damaging car wash machine with harsh brushes that damage your paint. &...
Response from the owner Replied: Thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us at 212-629-1600 to further discuss your experience.
Google Review
- October 23, 2024
Response from the owner Replied: Thank you, Kiabbet, for your fantastic 5-star rating! Your support means a lot to us.
Google Review
- October 23, 2024
Mercedes of Manhattan has one of the greatest customer service of all Mercedes Benz Dealers that I’ve been to. They are efficient and detailed when it comes to getting your car serviced. I live all the way in Orange County and due to their top tier customer service I will be taking this trip for...
Response from the owner Replied: Thank you, Ruth! We truly appreciate your kind words about our customer service and are glad to hear that our team made a positive impact. Safe travels from Orange County, and we look forward to seeing you for your future services!
Google Review
- October 23, 2024
Response from the owner Replied: Thank you, Valerie, for the 5-star rating! We truly appreciate your support.
Google Review
- October 23, 2024
Jamali was a pleasure to work with. He is knowledgeable and communicative. I have never had such an honest salesman. He always keeps his word and never disappoints me.
Response from the owner Replied: Thank you, Cory! We're glad to hear that Jamali made such a positive impression with his knowledge and honesty. Your feedback means a lot to us!
Google Review
- October 23, 2024
If you are looking for the best shopping experience, you need Richard Negron!!!It was our second time buying Mercedes Sprinter van, and so far the best one. From the very first conversation over the phone, we understood it was our luck to get Rick as our sales representative. He is super experienced...
Response from the owner Replied: We're so glad to hear about your positive experience with Richard and that he could assist you from Alaska. Your recommendation means a lot to us!
Google Review
- October 21, 2024
I’m from out of state and delt with john A. Amazing experience first class service throughout the whole purchase process
Response from the owner Replied: Thank you, joseph! We're glad you had a first-class experience with John A. during your purchase process. Your feedback means a lot to us!
Google Review
- October 21, 2024
Anastasia was super helpful in answering all of my questions as well as securing the right car and at best price. She made sure that picking of the vehicle and completion of paperwork was simple and easy. I would use Anastasia again in the future and recommend her to friends and family.
Response from the owner Replied: Thank you so much for your kind words, Allison! I'm thrilled to hear that Anastasia provided such a great experience for you. We appreciate your recommendation!
Google Review
- October 21, 2024
Response from the owner Replied: Thank you, Family, for the 5-star rating!
Google Review
- October 21, 2024
I have been using the service of Mercedes since 2018. They always did very well. Thank you, Nicole!
Response from the owner Replied: Marvin, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- October 21, 2024
Excellent attentive service.
Response from the owner Replied: Thank you, Nathan! We appreciate your kind words.
Google Review
- October 21, 2024
We got our Benz GLE 350 Emerald green last week from manhattan showroom. Mr .Jamali’s response to our requests was awesome. He went above and beyond to our interests and got us car we desired for a best deal. Totally satisfied we came out with our favorite car. Thanks a lot Jamali .
Response from the owner Replied: Sudhapriya, உங்கள் அம்சங்களுக்கு மிகவும் நன்றாக பதில் சொன்னேன். ஜமாலி அவர்கள் உங்கள் விருப்பங்களுக்காக மிகவும் மேலும் செய்து உதவினார். உங்களுக்கு பிடித்த காரை விருப்பமாக பெற்றோம். மிகவும் முக்கியமாக,
Google Review
- October 21, 2024
It took 2 weeks just to diagnose the car.Once that was done the repairs were done quickly.The service advisor was always chordial and responsive.
Response from the owner Replied: Isabel, we apologize for the delay in diagnosing your car, but we're glad the repairs were completed swiftly. We appreciate your kind words about our service advisor. Please feel free to reach out if you need further assistance at 212-629-1600.
Google Review
- October 21, 2024
Response from the owner Replied: Babamio, thank you for the 5-star rating!
Google Review
- October 21, 2024
Just had an excellent experience leasing a new 2025 Merc from Harald Adler at MB Manhattan. Harald was very responsive, offered the best deal, and was professional and easy to work with throughout. Everything was just as promised and the whole process was seamless: no surprises, no upsells and no...
Response from the owner Replied: David, thank you for sharing your excellent experience leasing a new 2025 Merc from Harald Adler at MB Manhattan. We appreciate your recommendation and are glad to hear that everything was seamless and as promised.
Google Review
- October 21, 2024
Cherilyn and sales team are Amazing!!!! They went above and beyond! I am forever grateful.
Response from the owner Replied: Samantha, thank you so much for your kind words! We truly appreciate your feedback and are grateful for your support!
Google Review
- October 21, 2024
Excellent Service! Car repaired in one day!
Response from the owner Replied: Thank you, Joan, for sharing your experience! We're glad we could repair your car quickly.
Google Review
- October 21, 2024
World class service - head and shoulders above any other experience I’ve had. Highly recommended!
Response from the owner Replied: Mike, thank you for your kind words and recommendation!
Cars.com Review
- October 20, 2024
For the second year in a row the car was not returned when promised, despite my continued requests and willingness to bring it back in to complete work that couldn’t be done in time. The year before the service tech also neglected to get the car inspected as requested, which caused us to get a...
Google Review
- October 19, 2024
Response from the owner Replied: Thank you, Luca for the 5-star rating, we appreciate it.
Google Review
- October 19, 2024
Response from the owner Replied: Laurence, thank you for the 5-Star rating!
Cars.com Review
- October 19, 2024
Very pleasant experience with Casper. Very approachable. I would recommend this dealer any time. Go for it
Google Review
- October 19, 2024
all services were but The process has been significantly delayed. I have not received the check yet
Response from the owner Replied: Mao Yingqun, we apologize for the delay in diagnosing your car, but we're glad the repairs were completed swiftly. We appreciate your kind words about our service advisor. Please feel free to reach out if you need further assistance at 212-629-1600.
Google Review
- October 18, 2024
Response from the owner Replied: Himanshu, thank you so much for taking the time to leave us a 5-Star rating!
Cars.com Review
- October 18, 2024
I’m a little disappointed after close review of my service bill to find that some of the parts replaced were at a higher rate than those offered on the online MB parts center. Otherwise, the work completed was satisfactory and the reps were pleasant and informative.
Google Review
- October 18, 2024
I visited this location in person twice in the last week trying to buy a Certified SUV and Michael Giordano was my sales person. He was the best sales I have ever met in my last 15 years in the US because he was friendly, on-time, efficient and responsive with my questions, and very professional...
Response from the owner Replied: NoahNiu, thank you so much for sharing your experience with us! We truly appreciate your kind words and are glad to hear about your positive interaction with Michael Giordano. Your feedback means a lot to us, and we look forward to assisting you again in the future. Thank you for considering recommending us to your friends and family as well!
Google Review
- October 18, 2024
Response from the owner Replied: David, we are thrilled. Thank you for taking the time to leave us a 5-Star review!
Google Review
- October 18, 2024
Casper was amazing at Mercedes. He made a difficult situation so much easier and really vouched for us. He made sure that my partner and I were so happy with the trade-in. His communication was fast and he made himself available through text and call; making the whole thing so much easier. We are so...
Response from the owner Replied: Alana, thank you for sharing your experience with us! We're thrilled to hear that Casper went above and beyond to make your trade-in process smooth and enjoyable. We appreciate your kind words and are glad you had a positive experience working with him!
Google Review
- October 17, 2024
Response from the owner Replied: Thank you for the 5-star rating Percy we appreciate it !
Cars.com Review
- October 17, 2024
Good, and professional services ,he now how to be kind with peoples. I like what they do to my car the services guy was very professional. Thanks you..
Google Review
- October 17, 2024
Provided great service and helped with all our issues
Response from the owner Replied: Frishta, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- October 17, 2024
As far as I can tell, the service work was done well although I was surprised at the cost of the battery : $700. . When the car was initially returned, it was quite dirty. However, Mercedes picked it up, cleaned it well and returned it. I was very happy with the job that was done the second time
Response from the owner Replied: Thank you for your feedback, Michael! We appreciate your understanding and are glad to hear that you were happy with the final result.
Cars.com Review
- October 17, 2024
I have been a customer of Mercedes Manhattan since the 1990’s and am dismayed at how their service has disintegrated. My car was towed to Mercedes because of a message that appeared on the console that was deemed dangerous to drive. The car was in the shop for a week and a couple of days. I was told...
Google Review
- October 17, 2024
I had a fantastic experience at this Mercedes-Benz dealership, thanks to Jamali. He provided outstanding service and went above and help me through the entire process. Not only was he professional and attentive, but he also offered me a discount that no other dealership could match. Thanks to...
Response from the owner Replied: Steven, thank you for sharing your fantastic experience at our Mercedes-Benz dealership! We're thrilled to hear that Jamali provided outstanding service and helped you through the process, offering you an unbeatable discount. We appreciate your recommendation and are delighted that you are extremely satisfied with your decision to purchase your car here.
Google Review
- October 17, 2024
Ease to work with, very friendly and quick service
Response from the owner Replied: Thank you so much for your kind words, 87wandel!
Google Review
- October 16, 2024
The worst service I’ve ever experienced in my life. Just RUN AWAY from this place and never go back! Even if you have a warranty, don’t take your car here.I came in for a diagnosis of a specific problem I’ve had before and that wasn’t fully resolved at another Mercedes dealer. This was the issue I...
Response from the owner Replied: Sofia, we're sorry to hear about your experience. We understand your frustration and appreciate you sharing your concerns. If you need further assistance, feel free to reach out to us via text or call.
Cars.com Review
- October 16, 2024
The job gets done well and very focused and caring personal service. Also Very punctual in delivering Thank you.
Google Review
- October 16, 2024
I love the service they offered to me and my husband the staff was very friendly and thanks to Harald he was very helpful and gave us what we looking for.
Response from the owner Replied: Adriana, Thank you for your kind words! We're happy to hear that you and your husband had a great experience with us. We appreciate your mention of Harald's excellent assistance.
Google Review
- October 16, 2024
Waited 30 minutes past my appointment time for my car to be taken. Called to speak to the advisor 5 times and was told that no one could help me and he did not call me for 5 hours. Car was promised for before 12 but did not come until 3. Really bad experience
Response from the owner Replied: Avery, we're truly sorry to hear about your experience. We understand your frustration and apologize for the inconvenience caused. Feel free to reach out to us for further assistance via text or call.
Google Review
- October 16, 2024
The Mercedes Manhattan team makes you feel very comfortable. Giulia is a go-to for Sprinter service, great communication, makes things happen, boom. Highly recommended.
Response from the owner Replied: Thank you for your kind words, Ned! We're thrilled to hear that Giulia provided you with top-notch service at Mercedes Manhattan. Your recommendation means a lot.
Google Review
- October 16, 2024
Response from the owner Replied: Nancy, thank you for the 5-star rating! Your feedback is greatly appreciated.
Google Review
- October 16, 2024
First time at this dealership for service. Everything went great. The customer service was excellent.
Response from the owner Replied: Dre, we're so glad to hear that you had a great experience at our dealership for service! Thank you for your kind words.
Cars.com Review
- October 16, 2024
The best place to work in Manhattan, no other dealer in the tri-state area offers the quality service we do.
Google Review
- October 16, 2024
Their sales & service used to be impeccable, but unfortunately it has gone downhill. Sales lack follow thru and motivation and the service department completely inept. Still waiting for a supervisor to call me back! I chose to move my business to Silver Star Mercedes in LIC. Had a great sales...
Response from the owner Replied: Mark, we're sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- October 15, 2024
The best services create a positive atmosphere, understanding your needs and guiding you toward achieving your goals effortlessly. Thank you Mr.Tsewang Shrestha and Financial manager Scott Malise for your help.
Response from the owner Replied: Thank you Jeff for your kind words! We're glad Mr. Tsewang Shrestha and Financial manager Scott Malise could assist you effectively.
Cars.com Review
- October 15, 2024
I drove into Mercedes-Benz Manhattan and was greeted by Jonathan Then. He listened intently to my list of concerns and even went beyond my list suggesting, "We can repair that scratch." The "artist" he called over did an excellent job. I waited for the car and Jonathan kept in touch with me...
Google Review
- October 15, 2024
The last time I was at the dealership, back in May 2024;The Mercedez dealership at 54th street, left this piece of metal within the casing of my engine. On top of delivering my car late and making me miss my scheduled transport to Dominican Republic. The car has not been working well and it just...
Response from the owner Replied: Carlos, we're truly sorry to hear about your experience at our dealership. We understand the frustration this situation has caused you. Please reach out to us for further assistance with your car at 212-629-1600.
Google Review
- October 15, 2024
Response from the owner Replied: Adil, we're sorry to hear about your experience. Please reach out for further assistance at 212-629-1600.
Google Review
- October 15, 2024
Sulayman Abdul my service advisor was excellent
Response from the owner Replied: Dawn, thank you for the kind words about Sulayman Abdul, our excellent service advisor!
Google Review
- October 15, 2024
Mc Gory was terrific. Service was excellent. As always.
Response from the owner Replied: Thank you, Patrick, we appreciate your kind words and loyalty to our service!
Google Review
- October 15, 2024
My service provider was amazing
Response from the owner Replied: Anthony, we're so grateful for your kind words! Thank you for acknowledging our service provider's amazing work.
Google Review
- October 13, 2024
The service advisors are very customer friendly. Herman is amazing.
Response from the owner Replied: Thank you, Kayon, for your kind words and the 5 Star review.
Google Review
- October 13, 2024
Prompt service, friendly employees and Sulayman professionalism is excellent
Response from the owner Replied: Thank you, bernice, for your kind words and recognition of Sulayman's excellent professionalism!
Google Review
- October 13, 2024
Please extend special thanks for service and caring attention to detail for Mike, Malik, Summer, and Jordi. I was helping a client regarding their car, and the attention that these 4 people provided made a very positive impression.
Response from the owner Replied: John, thank you for recognizing the exceptional service provided by Mike, Malik, Summer, and Jordi. We appreciate your feedback and will ensure to pass on your kind words.
Google Review
- October 13, 2024
MB took me in right away, as an emergency drop-in, even with a massive line of cars... And I was out 3 hrs later. I was very satisfied.
Response from the owner Replied: George, we're so glad we could assist you promptly during your emergency visit. Thank you for sharing your positive experience with us!
Google Review
- October 13, 2024
No good
Response from the owner Replied: Carl, I'm sorry to hear that you were not satisfied. Feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- October 12, 2024
Response from the owner Replied: Alla, thank you for the 5-star rating! We appreciate your feedback.
Google Review
- October 12, 2024
Love visiting this MB shop.Enjoy the atmosphere and the warmth of the staff members. Honest and helpful servicing and trouble shooting of the vehicle. Jonathan has been absolutely wonderful and great supportThanks
Response from the owner Replied: Manish, thank you for your kind words! We appreciate your feedback and are glad to hear about your positive experience with our team, including Jonathan's great support.
Google Review
- October 12, 2024
I had a great experience at the Meredes-Benz Manhattan. My car had a handful of issues and it took about 5 days to complete the service, but my Service Advisor Jonathan T. was amazing. He provided daily updates and was very knowledgeable and responsive with any questions that I had. When all was...
Response from the owner Replied: Tracey, we're so grateful for your kind words! We're glad Jonathan T. provided such excellent service and that you had a great experience at Mercedes-Benz Manhattan. Thank you!
Google Review
- October 11, 2024
I recently had the pleasure of receiving my first Mercedes-Benz financing consultation with Mr. Scott Malise, F&I Manager, and I was thoroughly impressed with the level of service and professionalism. I would also like to express my sincere gratitude to Mr. Tsewang Shrestha for his exceptional care...
Response from the owner Replied: Da, thank you for sharing your positive experience! We appreciate your kind words and are glad to hear about the excellent service provided by Mr. Scott Malise and Mr. Tsewang Shrestha. Your satisfaction is our priority!
Google Review
- October 11, 2024
Worst place to get the service done for your Mercedes please don’t take your car to this place
Response from the owner Replied: I'm sorry to hear about your experience, Camilo. Please feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- October 11, 2024
Good price on old models and the transaction was completed within a week smoothly. The sales consultant, Wael Esawi, I worked with is professional and friendly. I would highly recommend to anyone who plans to buy a Mercedes-Benz car.
Response from the owner Replied: Thank you Mingyang for your kind words! We're glad to hear about your positive experience with Wael Esawi. We appreciate your recommendation!
Google Review
- October 11, 2024
Having dealt with a different MB dealership for our previous 4 cars and not been pleased with the service we contacted Mercedes Benz Manhattan. I was lucky that Robert Nowomiejski responded to my inquiry because he was a perfect professional throughout the process. He is knowledgable and...
Response from the owner Replied: Pam, thank you so much for taking the time to share your 5-Star experience at Mercedes-Benz and Sprinter Manhattan! We take pride in knowing our customers are happy with their store experience!
Google Review
- October 11, 2024
Response from the owner Replied: Jessica, thank you for the 5-star rating!
Google Review
- October 11, 2024
Every person/ employee that i came in contact with including & especially the service agent jonathan was professional, receptive to the minor need for my vehicle was expeditious & accommodating . I’m a hsppy fan of the car & the people im the organization.
Response from the owner Replied: Thank you, Lee, for your kind words! We're so glad to hear about your positive experience with our team, especially Jonathan. Your feedback means a lot to us!
Google Review
- October 11, 2024
Awsome Expirience!!! Great profesional people!!!
Response from the owner Replied: Miguel, thank you so much for your kind words! We truly appreciate your feedback and are grateful for your recognition of our team.
Google Review
- October 10, 2024
Response from the owner Replied: MrGNugget, thank you so much for the 5-star rating! Your feedback is truly appreciated.
Google Review
- October 10, 2024
The best showroom and service center, i love their coffee too!!! Look for McGory he's the best service advisor.
Response from the owner Replied: Thank you so much, Aldrin! We're glad you enjoyed our showroom and service center, and we appreciate your kind words about our coffee. We'll make sure to pass on your compliments to McGory!
Google Review
- October 10, 2024
After being a customer of Mercedes Manhattan for many years, I thought it was totally outrageous that I came in to check something and I was given a bill for diagnostic check for almost $500. Ultimately it was waived, but you seriously almost lost a customer.
Response from the owner Replied: Avi, we understand your frustration regarding the unexpected bill for the diagnostic check. We appreciate your loyalty as a long-time customer and apologize for the inconvenience caused. Please feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- October 10, 2024
Response from the owner Replied: Thank you, Anthony, for your 4-star rating!
Google Review
- October 10, 2024
Harald Adler made my C300 purchase an absolute breeze!The process was smooth, the price was surprisingly great, and his service was top-notch. I’ve bought cars before, but this was by far the best experience I’ve had. Manhattan MB is hands down the best dealership around.Highly recommend Harald and...
Response from the owner Replied: David, we're so grateful for your kind words about Harald and our team! Thank you for recommending us.
Cars.com Review
- October 10, 2024
This is my 4th purchase with Gregory Gazzola and his team they are truly the best. If you are looking to purchase your next car ask for Greg he will get you the best deal that fits your budget.
Cars.com Review
- October 10, 2024
Good dealer; great people. Very difficult with building under reconstruction. Hard access and accessibility for both cars and people .
Cars.com Review
- October 10, 2024
Harald Adler made my C300 purchase an absolute breeze! The process was smooth, the price was surprisingly great, and his service was top-notch. I’ve bought cars before, but this was by far the best experience I’ve had. Manhattan MB is hands down the best dealership around. Highly recommend Harald...
Google Review
- October 09, 2024
From my very first email with John Ademaj to the day I picked up the car, the entire experience was exceptional. This was the best customer service I’ve ever had when purchasing a vehicle. John went above and beyond to ensure that a product specialist was available to walk me through everything. I...
Response from the owner Replied: Dimitri, we're delighted to hear about your exceptional experience with John Ademaj! Thank you for your kind words and for acknowledging his dedication. Looking forward to assisting you with your next car purchase!
Google Review
- October 09, 2024
Response from the owner Replied: Gordon, Thank you for the 5-star rating!
Google Review
- October 09, 2024
Much better than past maintenance visits. My tech Babs was communicative and pleasant.
Response from the owner Replied: Randall, thank you for your feedback! We're glad to hear that your recent maintenance visit was an improvement, and we appreciate your kind words about Babs.
Google Review
- October 09, 2024
Mercedes Benz Manhattan is best service center in the world for Mercedes Benz vehicle. Great people and phenomenal mechanics.
Response from the owner Replied: Thank you, Soo! We're glad to hear you had a great experience with our team and mechanics at Mercedes Benz Manhattan!
Google Review
- October 09, 2024
My technician Jessica was great and got it done asap, but the place is so busy that took a while for anyone to know I was waiting
Response from the owner Replied: Anjali, thank you for your review! We appreciate your feedback and are glad to hear that Jessica provided great service. We will work on improving our wait times.
Google Review
- October 09, 2024
Marco was excellent. The service was professional and courteous. They loaned me a car and the service was done quickly and. efficiently. I could not recommend Mercedes service more. Marco was GREAT!
Response from the owner Replied: Stuart, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- October 09, 2024
Response from the owner Replied: Dave, thank you for the 5-star rating!
Cars.com Review
- October 09, 2024
Great and fast service Quick turnaround time. I always recommend this deal To any one looking to purchase a vehicle. I only use a MB to teach student how to drive
Google Review
- October 08, 2024
Excellent service representative who really looked after my interests. I was impressed.
Response from the owner Replied: Michael, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- October 08, 2024
Service was exceptional and I was kept abreast of status
Response from the owner Replied: Rosaria, thank you so much for your 5-Star rating on your recent visit to Mercedes-Benz and Sprinter Manhattan!
Google Review
- October 08, 2024
Response from the owner Replied: Rodney, thank you for the 5-star rating!
Google Review
- October 08, 2024
***BEWARE*** DO NOT COME HERE !!! Trust me they are real con artists. Honestly the new set up they have is awful… waited 40 min till a “collision advisor” finally showed up and guess what ? They make you sign a form that if the insurance company doesn’t pay full amount they are requesting and that...
Response from the owner Replied: We regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- October 08, 2024
Excellent service and communication as usual. I love the seamless service. Thank you
Response from the owner Replied: Beverley, thank you for your kind words! We appreciate your feedback and are glad you love the seamless service.
Google Review
- October 07, 2024
Great experience all around.
Response from the owner Replied: Adam, thank you for sharing your positive feedback! We're glad you had a great experience with us.
Google Review
- October 07, 2024
Response from the owner Replied: Vincent, thank you for the 5-star rating! Your feedback is greatly appreciated.
Google Review
- October 07, 2024
Response from the owner Replied: Kenneth, thank you for the 5-star rating!
Google Review
- October 07, 2024
I wasn't going to reply but I have received incessant requests for a review. My experience was not good at all. I didn't have an appointment so I was willing to wait or even not drop off the car. I was able to drop off the car when I brought it in, however, the service department was completed...
Response from the owner Replied: Fred, we're sorry to hear about your experience. We understand your frustrations and appreciate you sharing your feedback. Please feel free to reach out to us for further assistance.
Google Review
- October 07, 2024
Response from the owner Replied: Mark, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- October 07, 2024
Very nice and helpful staffs
Response from the owner Replied: Sam, we're so glad to hear that you found our staff very nice and helpful! Thank you for taking the time to share your feedback.
Google Review
- October 06, 2024
This is the third time I'm leasing from MB Manhattan and I keep going back the customer service is the next I've ever experienced. I have been to other MB dealerships and MB Manhattan is more superb and excellent in all areas. Elaine Velez, the Sales Associate is war, friendly, honest, organized and...
Response from the owner Replied: Thank you for the 5-Stars!
Google Review
- October 06, 2024
Everything went smoothly!
Response from the owner Replied: Eugenio, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- October 06, 2024
Everyone at MB was very helpful to me with my concerns, especially McGory Boursuquot.
Response from the owner Replied: Harriet, thank you for your kind words and for acknowledging McGory Boursuquot's assistance!
Google Review
- October 06, 2024
MB of Manhattan is terrific. Great sales and service experience. Highly recommend!
Response from the owner Replied: Thank you, Mark, we appreciate your recommendation!
Google Review
- October 06, 2024
I recently had a registration situation in another state and the wonderful staff at Mercedes-Benz Manhattan was able to sort it out for me in a very timely manner and I thank them for that
Response from the owner Replied: Donyale, thank you for sharing your experience with us! We're glad our team at Mercedes-Benz Manhattan could assist you with your registration situation in another state.
Google Review
- October 05, 2024
Great experience however not sure why I was recommended to do a service in September that had already been done in May. It would be good to easily see all of my service visits and the items recommended completed or not.
Response from the owner Replied: Amit, thank you for sharing your feedback. We appreciate your suggestion and will work on improving our service tracking system.
Google Review
- October 05, 2024
Great experience
Response from the owner Replied: Debra, thank you for sharing your feedback! We appreciate your kind words.
Google Review
- October 05, 2024
Workers are very helpful and nice, but you should try to offer free trial for couple months or year of the new tecnológica that offering en Mercedes app, people is gonna suscribe more
Response from the owner Replied: Jose, thank you for your kind words! We appreciate your feedback and will definitely consider your suggestion for a free trial of the new technology on the Mercedes app.
Google Review
- October 05, 2024
Response from the owner Replied: jarrod, Thank you for the 5-star rating! Your feedback is greatly appreciated.
Google Review
- October 05, 2024
Very helpful & would recommend.
Response from the owner Replied: Thank you Dennis for your kind words and 5 Star review!
Google Review
- October 04, 2024
Response from the owner Replied: Olivia, we are so grateful for your 5-Star review! Thanks for sharing your rating with us and the community!
Google Review
- October 04, 2024
Excellent service experience
Response from the owner Replied: Jeremy, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- October 04, 2024
Great staff. Very helpful
Response from the owner Replied: Brian, thank you for your 5-Star review. The entire team here really appreciates it!
Google Review
- October 04, 2024
Response from the owner Replied: Kalyan, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- October 04, 2024
George B made the process supers easy. Highly recommended !!!!!
Response from the owner Replied: George, we're so glad to hear that you found the process super easy! Thank you for recommending us!
Google Review
- October 04, 2024
George is an amazing sales guy to go too. I recommended him to a friend after he did good with helping me get my car. He also did amazing and got my friend a car 0 down
Response from the owner Replied: George is fantastic at what he does, thank you for recommending him to your friend as well!
Google Review
- October 04, 2024
Bought my S class from here a few months ago. George really took care of us and made the process easy. But more than that, he stood behind the product afterwards. We had a service problem and he was on top of it the entire time and got the car back to us quickly. The Mercedes in Englewood left a...
Response from the owner Replied: Arihant, we're so grateful for your kind words and we're glad George could make your experience a positive one. We appreciate your trust in us!
Google Review
- October 04, 2024
We have been working with Cherlyn for the past 10+ years and have loved every second of it. We are 5 cars in with her and she knows us so well. Always gives us the real. Straight, no chaser. She’s an advocate for us and always comes through with the hot whips at the right price. We have not had a...
Response from the owner Replied: Nikki, so grateful for your loyalty and kind words over the past 10+ years! It's been a pleasure serving you and your family with the best wheels. Looking forward to many more years together! 🚗🔑
Google Review
- October 04, 2024
After several confusing and difficult experiences with various Mercedes dealerships and sales representatives, Evan came to my rescue. Under duress, he displayed a sense of genuine concern and a willful dedication to remedy the situation. Evan's support, guidance, and assistance throughout this...
Response from the owner Replied: Heba, we truly appreciate your kind words and are so glad to hear about your positive experience with Evan and our team. Thank you for choosing Mercedes-Benz of Manhattan, and congratulations on your new 2025 GLC 300 Coupe!
Google Review
- October 04, 2024
Had an amazing experience at Mercedes-Benz Manhattan! George Rudaj made the process of leasing my new S-Class smooth and hassle-free and was very accommodating. His knowledge and professionalism was top-notch. Answered any questions I had with complete transparency. Highly recommend George and his...
Response from the owner Replied: George, we're delighted to hear about your amazing experience at Mercedes-Benz Manhattan! Thank you for recommending George and his team, we truly appreciate your kind words and are thrilled that you had a smooth and hassle-free leasing process.
Google Review
- October 04, 2024
I had an emergency with car not locking when I parked. The convertible roof open on lock key. It took a few days for them to figure it was my keys fob. The keys needed a new battery as well as to be reprogrammed to the car. One key died. I had to get the battery changed on both. My problem was...
Response from the owner Replied: Patricia, we're glad we could help resolve the issue with your car keys and get everything programmed back to your car. Thank you for sharing your experience!
Google Review
- October 04, 2024
Not a great service at all for the collasion department. A couple of issues:1. No transparency for the process of the repair, no ETA was communicated and I had to call multiple times a day to get an update for when my car will come back2. When my car was takend in, my advisor said all will be...
Response from the owner Replied: Bob, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- October 04, 2024
I’m absolutely loving my new car! The luxury, performance, and features have exceeded my expectations.I also wanted to take a moment to personally thank John Peppes for his help. From the moment I walked into the dealership, his professionalism, knowledge, and patience made the entire experience...
Response from the owner Replied: Thank you for sharing your experience, Hatice! We're delighted you're enjoying your new car and that John provided exceptional service. We appreciate your kind words!
Google Review
- October 04, 2024
This is my first Benz GLS 450. The sales manager John made this experience a dream run for me. Buying a car has never been soooo easy ( that too said a Mercedez Benz. It was like walking with a piece of cake I have been dreaming for years. John made this experience so simple and efficient that I...
Response from the owner Replied: Ravjit, we are so grateful for your kind words and we are delighted that your experience with John, Scott, Mike, and the team at Mercedez Benz of Manhattan was exceptional. Thank you for choosing us for your dream car!
Google Review
- October 04, 2024
Just purchased a GLC300 from Mercedes-Benz Manhattan. The purchase process was smooth and fast. Bianca gave me a satisfactory price and service. I will recommend her to my friends.
Response from the owner Replied: Thank you for choosing Mercedes-Benz Manhattan, Steven! We appreciate your recommendation and are glad to hear that Bianca provided you with satisfactory pricing and service!
Google Review
- October 04, 2024
Bianca and the team were great and they gave me an awesome deal. Highly recommend them.
Response from the owner Replied: Thank you, Mark! We're glad you had a great experience with Bianca and the team. Appreciate your recommendation.
Google Review
- October 04, 2024
Casper was an amazing sales person at Mercedes and I will definitely be going back! I highly recommend Casper and mercedes-Benz of Manhattan.Outstanding service! Thank you Casper for getting me into my first 2025 Mercedes!
Response from the owner Replied: Casper, we're so grateful for your kind words and recommendation! We're thrilled you had a great experience with us and we look forward to seeing you again soon!
Google Review
- October 04, 2024
Response from the owner Replied: Milton, we truly appreciate your 5-star rating!
Google Review
- October 04, 2024
Mary Godek at Mercedes-Benz Manhattan is a gem. My sister and I have been looking for months to replace our 16 year old vehicle. We visited numerous locations and came to Mary through a close family friend who has purchased 5 Mercedes from her. Despite the challenge of a recent accident which caused...
Response from the owner Replied: Violetta, your kind words mean the world to us! It was a pleasure assisting you and your sister with your new Mercedes GLE 450. We're thrilled to hear about your positive experience and look forward to serving you and your family in the years to come!
Google Review
- October 04, 2024
Response from the owner Replied: Marco, thank you for the 5-star rating!
Google Review
- October 04, 2024
The experience has been incredible from start to finish. John, who helped me throughout the process, was fantastic—knowledgeable, patient, and attentive to every detail. The luxury and attention to detail in GLS are unmatched, and the smooth ride makes every drive feel special. John and the...
Response from the owner Replied: Ufuk, we're delighted you had an incredible experience with us! We appreciate your kind words about John and our GLS. Thank you for choosing us!
Google Review
- October 04, 2024
Amazing as always!
Response from the owner Replied: George, we're delighted you had a great experience with us!
Google Review
- October 04, 2024
This team is amazing.John Ademaj called me on Thursday to let me know that they just got a white color of GLS 450 which I was looking for and sent me all the car info. Then he also sent me all info needed for the insurance which I took care on Friday and sent him back what he needs.On Saturday my...
Response from the owner Replied: Mamadou, we sincerely appreciate your detailed feedback and are so glad to hear about your positive experience with our team, especially with John and Herman. Thank you for recommending us and for trusting us with your car needs!
Google Review
- October 04, 2024
Response from the owner Replied: Ivan, sorry to hear your experience was less than 5-Stars. This is never the experience that we aim to provide our clients. If you are open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600.
Google Review
- October 04, 2024
Franko very responsive and professional And thorough.
Response from the owner Replied: Debra, thank you so much for this 5-Star review! We really appreciate you being a customer and helping to share the word about us!
Google Review
- October 04, 2024
Lee was a very nice person he explained everything to a tea to me when talking to me he’s a very professional man, gave me a huge amount of info on my car I just want to say thank you man I appreciate you for the help and will definitely recommend you to someone willing to purchase from you guys
Response from the owner Replied: Mamadou, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- October 04, 2024
Response from the owner Replied: Anil, thank you for your 5-Star review. The entire team here really appreciates it!
Google Review
- October 04, 2024
Herman Lee in the Service Dept of the Mercedes-Benz Manhattan dealership was helpful and professional throughout my recent experience when my car needed service. There were unexpected complications, but Mr. Lee went above and beyond to make the process as smooth as possible. This is an excellent...
Response from the owner Replied: Dan, thank you for sharing your positive experience with Herman Lee at our Mercedes-Benz Manhattan dealership. We truly appreciate your kind words and loyalty towards our dealership. Your satisfaction is our priority.
Google Review
- October 04, 2024
John is the utmost professional !! I highly recommend anyone looking for a car to reach out to him .
Response from the owner Replied: Thank you, William, for your kind words! We appreciate your recommendation for John.
Google Review
- October 04, 2024
Response from the owner Replied: Thank you Anthony for the 5-star rating!
Google Review
- October 04, 2024
Response from the owner Replied: Mike, We appreciate your 5-star rating! Thank you!
Google Review
- October 04, 2024
Professional and elevated customer service experience.
Response from the owner Replied: Shane, we're delighted you had a professional and elevated customer service experience!
Google Review
- October 04, 2024
The experience was excellent. Once the car was picked up, the communication by text worked fine and the recall was handled quickly. The service person in charge of my car responded to all my questions and handled everything efficiently.
Response from the owner Replied: Corinne, we're delighted to hear about your excellent experience! We appreciate your feedback and are glad everything was handled efficiently.
Google Review
- October 04, 2024
Response from the owner Replied: Omar, we appreciate your 5-star rating!
Google Review
- October 04, 2024
I recently purchased a vehicle at Mercedes-Benz Manhattan, and I cannot say enough good things about my experience with Casper! He was very knowledgeable, attentive, and genuinely cared about finding the perfect car for me. He made this process very easy and stress-free for me. He went the extra...
Response from the owner Replied: Julia, your kind words truly made our day! We're so glad to hear about your fantastic experience with Casper and that you love your new car. Thank you for recommending us, and enjoy every moment with your new Mercedes-Benz!
Google Review
- October 04, 2024
I’am extremely satisfied with the service I received from MB Manhattan! They efficiently replaced bumper part as agreed upon, and their exceptional service exceeded my expectations. I highly recommend MB Manhattan for any car service needs - their professionalism and expertise are top-notch!!
Response from the owner Replied: Sunil, we're delighted to hear that you had a great experience with us! Thank you for recommending MB Manhattan for your car service needs.
Google Review
- October 04, 2024
Casper was a pleasure to work with. Even with minor hiccups, he was able to find a solution that was beneficial for me. I appreciate his attention to detail and how smooth he made the overall process. Thanks again Casper everything!
Response from the owner Replied: Sheldon, we're delighted we could assist you smoothly. We appreciate your kind words and are happy we could provide a beneficial solution for you. Thank you!
Google Review
- October 04, 2024
I must say after nearly 10 yrs doing business with Mercedes Ben’s of manhattan the worst service ever and no communication.My car was in there possession for 2 months my vehicle was vandalized and the money was taken from several places. After being told by Mercedes-Benz employee that not to worry...
Response from the owner Replied: Edwin, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- October 04, 2024
Waiting too long for something simple that you go to lasts 8 hours sitting and no matter how they didn't solve the problem 😡🤬🤬Demasiado tiempo la espera por algo sencillo que vayas dure 8 horas sentada y cómo quiera no me solucionaron el problema 😡🤬🤬
Response from the owner Replied: Amalfi, we're sorry to hear about your frustrating experience. Please feel free to reach out to us for further assistance via text or call.
Google Review
- October 04, 2024
Outstanding management and dealership. The General Sales Manager, Patrick Hunter, and the Sales Consultant, Casper Yim, were responsive on every aspect of the process of the purchase of the GLE450. Transparent communication and seamless delivery of the vehicle. I highly recommend both the...
Response from the owner Replied: Anthony, we appreciate your kind words about our team and dealership. Thank you for recommending us!
Google Review
- October 04, 2024
Excellent service from start to finish!
Response from the owner Replied: Thank you for your kind words, Jourdan! We're delighted you had a great experience with us!
Google Review
- October 04, 2024
Mercedes Manhattan had always provided good customer service in the past. I’m not sure what’s happening internally right now. The maintenance department has NO PROBLEM inconveniencing their customers. My car was kept for four days just for regular maintenance. They no longer provide loaners for...
Response from the owner Replied: Bobbi, we're sorry to hear about your recent experience. We understand your frustration and appreciate you bringing this to our attention. Please feel free to reach out to us via text or call so we can assist you further.
Google Review
- October 04, 2024
Response from the owner Replied: Kumber, We're sorry to hear about your experience. Please reach out to us at 212-629-1600 for further assistance.
Google Review
- October 04, 2024
Response from the owner Replied: Craig, we truly appreciate your 5-star rating!
Google Review
- October 04, 2024
First rate service, response and care
Response from the owner Replied: Shawn, we appreciate your kind words about our service, response, and care!
Google Review
- October 04, 2024
Response from the owner Replied: Lesley, thank you for the 5-star rating!
Google Review
- October 04, 2024
Anastasia is very professional patient and deliver on her promises. She is not a Push salesman and very pleasant to work with understand my needs understand how to make you feel comfortable and always available. I’m very happy with the deal that I did with her and she also gave me an amazing quote.
Response from the owner Replied: Anastasia, thank you for your kind words! I'm glad I could meet your needs and provide you with a great deal. Appreciate your feedback!
Cars.com Review
- October 03, 2024
The customer service is substandard as a luxury brand us concerned. While my car was in the service department for a warrantied item, the communication was terrible. The car was in service for 28 days and wasn't repaired. This caused me to have return the next day, cost me a day's pay. The staff...
Cars.com Review
- October 02, 2024
The dealership itself had amazing customer service. Jamali took great care of me. He knew exactly what I was looking for in a vehicle.
Cars.com Review
- September 30, 2024
Very clean and well organized and the staff and everybody was very polite and helpful
Cars.com Review
- September 29, 2024
Wonderful experience. Cherlyn Miller is the absolute best. This is my second Benz and I can’t thank her enough for her amazing service. The service department were very helpful as well. Also the finance manager Giselle who was very informative and professional. Thank you Happy customer
Cars.com Review
- September 28, 2024
Totally recommend! Greg was a pleasure to work with. Absolute best customer service! And as a NJ resident, i wouldn’t go anywhere else!
Google Review
- September 27, 2024
Response from the owner Replied: Marko, we are thrilled that you had an excellent experience with us! Thank you for taking the time to leave us a 5-Star review!
Google Review
- September 27, 2024
Response from the owner Replied: Andrew thank you taking the time to give us your review.
Google Review
- September 27, 2024
The experience was actually seamless and incredibly easy. John Ademaj was very informative. Quick to respond. Helped us make a decision. I could not have asked for better experience in fact in all the years that we’ve been purchasing vehicles (25 years) this was the easiest quickest and painless...
Response from the owner Replied: Francis, we appreciate your kind words and are glad to hear about your seamless experience with John Ademaj! Thank you for recommending us, and we look forward to assisting you again in the future!
Google Review
- September 27, 2024
My Sales Rep, Mary Godek was the best! I worked with Mary to find my perfect Mercedes for 6 months. She always communicated quickly and answered all questions. Negotiations were easy and straight forward. When we arrived to pick up the car it was seamless. I would definitely recommend Mary and...
Response from the owner Replied: Mary, your kind words mean a lot to us! We appreciate your recommendation and are delighted that you had a great experience with us.
Google Review
- September 27, 2024
Absolutely had a smooth and carefree experience leasing my 3rd car from MB Manhattan. Extremely knowledgeable sales and product team.
Response from the owner Replied: Joel, we're delighted you had a smooth experience leasing your 3rd car with us! Our team appreciates your kind words.
Google Review
- September 27, 2024
Despite my father's advice to "never buy a used car because you're only buying somebody else's problems," I was searching for a Certified Pre-Owned Mercedes-Benz. With my father's advice in mind, I decided to visit Mercedes-Benz of Manhattan, the only dealership in the US owned by Mercedes-Benz...
Response from the owner Replied: Russell, thank you so much for taking the time to provide postive feedback! We are so delighted that you rate our service so well! We strive to provide just that for all our customers! We look forward to seeing you again soon!
Google Review
- September 27, 2024
Super positive experience buying a car from Mercedes Benz Manhattan. Ian Cumpata is absolutely the best. From providing all the details, answering the questions, preparing the paperwork, he hit every mark. I can compare this with the experience I had in another dealership a few days before, and that...
Response from the owner Replied: Yuriy, thank you so much for this 5-Star review! We really appreciate you being a customer! We’re here for you anytime!
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for the 5-star rating, Gary!
Google Review
- September 27, 2024
Casper is AMAZING! I wouldn’t go to anyone else! He’s helped me with three different cars now. He’s reliable and you can trust that he will get the job done. Go see him you won’t regret it!
Response from the owner Replied: Mikhaila, we're so grateful for your kind words and continued trust in Casper! We're thrilled to hear about your positive experiences and look forward to assisting you in the future!
Google Review
- September 27, 2024
Amazing service department and top notch customer care. McGory is an execllang service advisor who goes above and beyond. Thank you McGory!!
Response from the owner Replied: Thank you for your kind words, C. Gutierrez! We appreciate your feedback and are glad to hear about your positive experience with McGory.
Google Review
- September 27, 2024
Great service and Barbara kept me up to date regarding status of the repairs
Response from the owner Replied: Thank you for sharing your feedback, Lisa! Happy to hear you had a great experience with Barbara keeping you informed throughout the repair process.
Google Review
- September 27, 2024
Wonderful location to host an exquisite event. Beautiful display of luxury vehicles.
Response from the owner Replied: Thank you for choosing our venue, Dyson! We're delighted you enjoyed the luxury vehicle display at your event!
Cars.com Review
- September 27, 2024
Amazing, efficient, and great deal as always! Glad to be back with Mercedes of manhattan!
Cars.com Review
- September 27, 2024
This is the 5th Mercedes I purchased and I will forever continue to deal with Greg he is the best
Cars.com Review
- September 26, 2024
Excellent customer service, very timely responsiveness to customers making the purchase of the vehicle simple.
Cars.com Review
- September 25, 2024
The dealership is very good and the cars are great and all the workers are very nice
Consumer Replied: Bianca highly recommended,responsible , respectful , polite,very satisfied with service
Cars.com Review
- September 24, 2024
The dealership was great and Michael Giordano was attentive and knowledgeable since I walked in. He made the whole process easy and even followed up to make sure everything was to my liking.
Cars.com Review
- September 24, 2024
Harold Adler created a relaxing and very thorough experience for me. Harold’s attention to detail is exceptional. He really created a smooth experience from the choosing of the vehicle until driving out of the showroom
Cars.com Review
- September 24, 2024
Mr. Wareham provides exceptional service. I would not buy a car from anyone else! He goes out of his way to make sure that we have a positive experience every buy! Thank you Evan and thank you Mercedes Manhattan!
Cars.com Review
- September 24, 2024
I was impressed with the service and care this dealership provided to customers. It is a beautiful facility and the car I looked at was luxurious. Mike was fantastic to work with!
Cars.com Review
- September 24, 2024
I love the brand and the dealership was beautiful. The whole experience went very smoothly thanks to Michael!
Cars.com Review
- September 24, 2024
They were helpful and honest and during my service. Quick turnaround time for my car.
Cars.com Review
- September 24, 2024
Casper was helpful with the purchases and the service on both cars I bought from Casper…
Cars.com Review
- September 23, 2024
My deal went really fast. I turned in my old lease and got a new one quickly.
Cars.com Review
- September 22, 2024
I had the pleasure of working with Casper Yim at Mercedes-Benz Manhattan, and I must say, the experience was nothing short of outstanding. From the moment I walked into the dealership, Casper’s friendly and approachable demeanor put me at ease. He took the time to genuinely understand my needs and...
Google Review
- September 21, 2024
Best service department. Barbara best service advisor. Very happy with this dealership
Cars.com Review
- September 21, 2024
Casper was a pro at every level. Very happy with my experience . He made it very easy
Google Review
- September 21, 2024
Google Review
- September 21, 2024
I have been a fan of Mercedes of Manhattan since I purchased my car in 2019. They are super professional and the quality of their work is outstanding.
Response from the owner Replied: Tanya, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- September 21, 2024
Best experience what I ever have in Mercedes-Benz dealership ! Very professional group of the people !! highly recommend !!!
Response from the owner Replied: Shalom, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- September 21, 2024
Google Review
- September 21, 2024
Google Review
- September 21, 2024
Google Review
- September 21, 2024
Nice efficient service
Google Review
- September 21, 2024
Google Review
- September 20, 2024
One of the best Mercedes-Benz experience we have ever had. Casper was an incredible salesman who we look forward to working with moving forward for many years to come. Him and his staff really made this sale one for the books. We will never forget all of the love and care we received. Thank you...
Cars.com Review
- September 20, 2024
George is great, very knowledgeable, very easy to talk to and very hardworking to get you into the right vehicle. Just got my second car lease with him. I recommend him to all my friends and family!! Will be back soon for another car soon!!
Google Review
- September 20, 2024
Response from the owner Replied: Alan, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- September 19, 2024
We bought our new car from here and it was a smooth experience. The entire team was accessible, responsive and assisted every step of the way. The new car is a beauty! What more should I say.
Response from the owner Replied: Thank you for sharing your experience with us, Souparno. We're glad to hear that you had a smooth and enjoyable car buying experience with our team. Enjoy your beautiful new car!
Google Review
- September 19, 2024
Great showroom (when not under construction) but awful servicing. 3 times I've been there and they haven't fixed the problem. Going back to Audi.
Google Review
- September 19, 2024
Response from the owner Replied: Claudia, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- September 19, 2024
Google Review
- September 18, 2024
Google Review
- September 18, 2024
Ive purchased many high end vehicles, and this was by far the best and easiest car purchase Ive ever made. Nicole was super knowledgeable about the vehicles without being the slightest bit pushy. Everything was handled by the dealership from contacting my insurance agent to registering with the NY...
Response from the owner Replied: Scott, seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Mercedes-Benz and Sprinter Manhattan! We look forward to serving you for many years to come!
Google Review
- September 18, 2024
Everything worked out well. From the moment I walked in everyone was courteous and check in process was quick and efficient, no problem. Upon inspecting the vehicle have been washed vacuum
Google Review
- September 18, 2024
Google Review
- September 18, 2024
A wonderful experience! The personnel were attended to my every need with fantastic enthusiasm; picking up and returning my vehicle and returning it by a driver who was exceptionally courteous and certainly professional in both manner and appearance. I could not be more pleased. What a marvelous...
Google Review
- September 18, 2024
Got a little busy when I picked up my car but the cappuccino made up for it. The quality of the work was excellent and the service agent went over the punchlist, assuring me everything was done. I had my car detailed and it looks brand new. I love looking around the showroom even if I don’t have to...
Response from the owner Replied: Thank you for your kind words, John! We appreciate your understanding during the busy period and we're glad the cappuccino made up for it. We're thrilled to hear that you're happy with the quality of our work and that your car looks brand new after the detailing. We hope you continue to enjoy your visits to our showroom!
Google Review
- September 18, 2024
Google Review
- September 18, 2024
Google Review
- September 18, 2024
Fast and excellent service! Thank you!
Google Review
- September 17, 2024
Google Review
- September 17, 2024
Google Review
- September 17, 2024
Awesome experience ! GREAT service ! Evan truly gave us the best experience !
Response from the owner Replied: Thank you, Libbie! We're delighted you had an awesome experience with Evan!
Google Review
- September 17, 2024
Highly recommend working with sales advisor Bianca Skrelja. After attempting to lease a new 2025 GLC-300 with several other dealerships, she provided excellent communication and follow-up, offered a significantly lower price (didn’t think possible in Manhattan) and simplified the process, so we...
Response from the owner Replied: Thank you for recommending Bianca, we're glad to hear about your fantastic experience and for the 5 Star review!
Google Review
- September 16, 2024
Held my car hostage for 3 months, no updats, and ignoring phone calls. The repair was completed on July but kept the car hostage untill now(September). Finally told the car is ready to pick up. Processed to the service center only know the seat belt is broken, and the repair I requested was not...
Response from the owner Replied: Garry, we are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We'd like to get on a call and address this ASAP, we value your business.  Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Cars.com Review
- September 16, 2024
Terrible service. Held my car for 3 months without communication and broken my seat belt and not performing one of the repairs I requested.
Google Review
- September 16, 2024
Extremely helpful, responsive, and communicative. In particular, Cristina was one of the best service advisors I’ve ever dealt with. Great experience!
Response from the owner Replied: Thank you for your kind words, Young Chase! We appreciate your feedback and are delighted that Cristina provided such exceptional service for you.
Google Review
- September 16, 2024
Response from the owner Replied: Nicholas, we appreciate your 4-star rating, what could we have done better ?
Google Review
- September 15, 2024
Great service first time at service center
Response from the owner Replied: Dwayne, we're so glad you had a great experience at our service center! Thank you for sharing your feedback with us.
Google Review
- September 15, 2024
Excellent customer service, the representative she's the bestExcelente servicio al cliente, la representante she’s the best
Response from the owner Replied: Manuel, we truly appreciate your kind words about our customer service representative!
Google Review
- September 15, 2024
Excellent service. Evan was great.
Response from the owner Replied: Thank you for your kind words, Amir! Evan and the team appreciate your feedback.
Google Review
- September 15, 2024
Response from the owner Replied: Ruthven, Thank you for the 5-star rating!
Google Review
- September 14, 2024
Accommodating team from sales to service. Everyone does what has to be done to give the client the best service as quickly as possible.
Response from the owner Replied: Margot, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive such great 5-Star rating, thank you!
Google Review
- September 14, 2024
It was such a great experience of purchasing a car at Mercedes Benz Manhattan! The sales people were very helpful and nice!
Response from the owner Replied: Xueqing, We're delighted you had a great experience at Mercedes Benz Manhattan and appreciate your kind words!
Google Review
- September 14, 2024
Very impressive dealership in terms of size and scope. However, very frustrating to deal with for service. I will return but now know to leave ample time to make the appointment as it is very difficult to get someone on the phone, the chat function was useless and there is poor coordination upon...
Response from the owner Replied: Robert, we appreciate your feedback and understand your frustrations. We apologize for the difficulties you experienced with our service process. Your suggestion for a coordinator is valuable, and we will work on enhancing our service coordination. Feel free to reach out to us for any further assistance via text or call.
Google Review
- September 14, 2024
Jani was outstanding. He went over and above to make sure our car arrived on time and facilitated a smooth experience helping to handle registration, financing, insurance and the return of the previous vehicle.
Response from the owner Replied: Manuel, we appreciate your kind words and are delighted that Jani provided exceptional service for you. Thank you for sharing your experience with us!
Google Review
- September 14, 2024
Excellent service, the best staff, I can’t use another Mercedes Dealer.
Response from the owner Replied: Fabiola, we're delighted you had a great experience with us and appreciate your kind words!
Google Review
- September 14, 2024
Kudos to service advisor Christina Correa Gonzalez. Good lines of communication. She calls when she says she will. That's all we ask. Car is repaired and back with me. Thanks.
Response from the owner Replied: Kevin, we're delighted you had a positive experience with Christina and appreciate your feedback.
Cars.com Review
- September 14, 2024
Very impressed, very professional and friendly staff. Mr Tsewang was fantastic and not pushy at all. Very pleasant to deal with. He gave me all the information I need it and more. The service was fast they handle everything and make everything easy. And the paper work was an easy cake. I was very...
Cars.com Review
- September 14, 2024
Amazing service with welcoming professional staff who was very detailed in providing great work. Will definitely be going back and recommending to others
Google Review
- September 13, 2024
Mercedes-Manhatten is currently under renovation, which is not the most desirable place to be with allergies. All the employees that we were in contact with were friendly and helpful.
Response from the owner Replied: Jerel, we appreciate your understanding during our renovation and are glad to hear that our team made your experience pleasant.
Cars.com Review
- September 13, 2024
Knowledgeable and professional dealership and staff. Anastasia, Scott and Edwin were top notch and made the experience Great.
Google Review
- September 12, 2024
Response from the owner Replied: Horace, thanks so much for giving us your take on how we are doing! We are glad that customers like you are having a great 5-Star experience at Mercedes-Benz and Sprinter Manhattan!
Google Review
- September 12, 2024
Outside of Jonathan (who was responsive), this was the single worst experience of customer service and this is the second time. Didn’t “find” my car at check in. Thus, didn’t look at my car during my original appointment. Then, took 2.5 weeks to finally look at the car. No one called me one time...
Response from the owner Replied: Benjamin, we're truly sorry to hear about your frustrating experience with us. We understand your disappointment and the issues you faced are unacceptable. We appreciate your feedback and would like to make things right. Please feel free to reach out to us via text or call so we can further assist you.
Google Review
- September 12, 2024
GREAT SERVICE from the SERVICE ADVISOR
Response from the owner Replied: Thank you for your kind words, we appreciate your feedback.
Google Review
- September 12, 2024
Response from the owner Replied: Terry, we are grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- September 12, 2024
My cars inspection that was going to expire at the end of September & was updated buy a very competent woman!
Response from the owner Replied: Marla, we're so grateful for your kind words about our service and 5 Star review !
Google Review
- September 12, 2024
Response from the owner Replied: Kamal, we are grateful for your 5-star rating!
Google Review
- September 12, 2024
Response from the owner Replied: Amanda, we appreciate your 5-star rating!
Google Review
- September 12, 2024
They provided excellent service, taking my car in quickly and diagnosing the issue almost immediately upon my arrival. The parts arrived promptly, and they had me back on the road in no time. Robert was especially friendly and informative throughout the process. Highly accommodating team!Best part…...
Response from the owner Replied: Kathy, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- September 11, 2024
Sam was so straight forward and helpful. Very knowledgeable, and made sure the process went well. So happy with my new sprinter! I’ll recommend Sam if you’re interested on purchasing a new vehicle. Definitely asking for him on my next purchase!
Google Review
- September 11, 2024
Casper was very helpful and professional. Excellent service. Delivered us a super clean car right to our doorstep.
Response from the owner Replied: Adam, we're so glad you found our service excellent thank you for choosing Mercedes-Benz Manhattan!
Google Review
- September 11, 2024
Response from the owner Replied: Jeremi, we truly appreciate your 5-star rating!
Google Review
- September 11, 2024
Harald Adler is a valued partner to our family. He makes sensible recommendations and also helps coordinate service asks if we need. He represented the brand well through multiple transactions and we wouldnt buy a car anywhere else!
Response from the owner Replied: Larry, thank you so much for taking the time to provide postive feedback! We are so delighted that you rate our service so well! We strive to provide just that for all our customers! We look forward to seeing you again soon!
Google Review
- September 11, 2024
Response from the owner Replied: We appreciate your 5-star rating, thank you!
Cars.com Review
- September 11, 2024
Worst experience ever buying a car. Was supposed to have car in April but still don't have a car.
Google Review
- September 10, 2024
They are very accommodating. No hassle in buying a car. Highly recommend seeing Charlotte Ward, if you want a Smart car.
Response from the owner Replied: Thank you for the positive feedback, Maria! We will be sure to let Charlotte know how much you enjoyed working with her in buying your new vehicle. Enjoy your brand new Smart Car!Have a wonderful day,The Customer ExperienceTeam
Google Review
- September 10, 2024
Service was quick and great
Response from the owner Replied: Shontell, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- September 10, 2024
They're great
Response from the owner Replied: Daniel, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- September 10, 2024
My car has been in the collusion center for 2 months for insurance covered and out-of-pocket repairs. The advisor ignores texts and tries to avoid phone calls. They have 0 knowledge about the progress on the repair.I haven't received the estimation/quota for the out-of-pocket part of the...
Response from the owner Replied: We're sorry to hear about your experience. Please reach out to us at 212-629-1447 for further assistance.
Google Review
- September 10, 2024
Thank you for your dedication and service! My car came out better than when it was brought in.
Response from the owner Replied: We're so glad to hear that your car came out better than when it was brought in! Thank you for your kind words and for the 5 Star review !
Cars.com Review
- September 10, 2024
The experience was extremely professional and pleasing. The vehicle and delivery were top notch. We will do it again.
Cars.com Review
- September 10, 2024
Gregory assisted me in buying my car and it was the best experience I’ve had with a car salesman. Very friendly and knowledgeable.
Google Review
- September 09, 2024
Great. Service from the manager Mr Angelo Sanchez! Very Professional and timely! Highly recommended!
Response from the owner Replied: We're delighted to hear that you had a great experience with our manager, Mr. Angelo Sanchez. Thank you for recommending us and the 5 Star review!
Google Review
- September 09, 2024
Been a customer for 9 years. Leased 3 and purchased 1. Always from MB Manhattan simply because they are "The BEST!!".
Response from the owner Replied: Kinshuk, we are grateful that you took the time out to leave us a 5-Star review! Your feedback helps us to improve service for everyone!
Cars.com Review
- September 09, 2024
Anastasia, Scott and Edwin were excellent in supporting us through the process of order, trade in, financing and car walkthrough and made sure we had all the information to get our new 2025 GLC 300 4MATIC the same day. Thank you for your diligence and patience with us!
Google Review
- September 09, 2024
Gregory and his sales team are the best! Two months after leasing a new Mercedes, had a flat tire and Franco and the service department had me in and out with a new tire in record time!Highly recommend Manhattan Mercedes!
Response from the owner Replied: Daniel, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Google Review
- September 08, 2024
Response from the owner Replied: Thank you so much for the 5-star rating, we appreciate it!
Google Review
- September 08, 2024
Highest level of customer service, as expected. Always a pleasant visit and experience.
Response from the owner Replied: We're delighted to hear that you always have a pleasant experience with us! Thank you for your 5 Star rating and kind words.
Google Review
- September 08, 2024
Awesome. Super nice staff. From the security guard, the check-in person, and the salesperson. No pressure to buy. Overall, a great experience.
Response from the owner Replied: We are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- September 08, 2024
Very efficient and courteous service. The Service Department is doing great considering all the turmoil around them during the remodeling project at the dealership.
Response from the owner Replied: We're glad to hear that you had a positive experience with our Service Department during the remodeling project. Thank you for your kind words!
Google Review
- September 08, 2024
Response from the owner Replied: Thank you for the 5-star rating, Adi!
Google Review
- September 07, 2024
I had the absolute best and fastest experience with the lease of my new car. Everyone provided the best customer service.
Response from the owner Replied: Thank you for sharing your experience with us, Melissa! We're delighted to hear that you had a great and efficient leasing experience with us.
Cars.com Review
- September 07, 2024
Ive been leasing cars from Mercedes Benz Manahattan for 15 years and Anastasia is the best sales person I’ve ever had. Very engaging personable and highly efficient she found the car I wanted and made the leasing process work smoothly and in my best interests.I would only want to work with her in...
Google Review
- September 06, 2024
Response from the owner Replied: Thank you for the 5-star rating, Justin!
Google Review
- September 05, 2024
Did not advise not taking Car Shield when brought car inWould have charged almost $1000 just to look at car???
Response from the owner Replied: We're sorry to hear about your experience. Our goal is always to provide transparent pricing and options. Feel free to reach out if you need further assistance.
Google Review
- September 05, 2024
Hi amazing staffs on sales Bianca and service Jessica,very nice service.i am happy to get my brand new gle from here .
Response from the owner Replied: Asa, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- September 05, 2024
I was helped by Robert and Giselle, they were excellent and I have nothing but great things to say about them. Quick, easy, and extremely friendly. I will definitely be recommending them to my friends and family.
Response from the owner Replied: Christian, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- September 05, 2024
First time at this dealership very helpful and informative everyone ready to help. Clean with all the covid restrictions.And baby and kid friendly I would recommend any and everyone to experience this amazing experience and car buying opportunities!
Response from the owner Replied: Anthony, we are thrilled to have you as part of the Mercedes-Benz and Sprinter Manhattan family! Thank you for sharing your kind words with us! It means the world to us and to our entire team! We look forward to serving you again soon!
Google Review
- September 05, 2024
Good service
Response from the owner Replied: George, thank you for your rating!
Google Review
- September 05, 2024
I recently purchased a new Mercedes-Benz GLE 350, and I had a fantastic experience thanks to Jamali Howell. This is my second Benz, and Jamali always makes the process smooth and enjoyable. His professionalism and knowledge were top-notch. I’m already looking forward to coming back for my third...
Response from the owner Replied: Thank you so much for your kind words Ebony. We appreciate your loyalty and are thrilled to hear about your positive experience with Jamali. Looking forward to assisting you with your next Mercedes-Benz purchase!
Google Review
- September 05, 2024
Casper Amazing sales man I went into the dealership to get a price on a gls so I can beat the price I got from silver star but he gave me a offer I couldn’t say no too amazing working with him thank you 😊
Response from the owner Replied: Thank you for choosing us and for your kind words Arslan. We're glad we could provide you with an offer you couldn't resist. 😊
Google Review
- September 05, 2024
Got my car just before the labor day weekend, it was an excellent experience from beginning to end.My salesman Wael is very professional and attentive, whole purchase experience is very straight forward and simple. Wael addressed everything for me even tho last day of month is crazy, so I can drive...
Response from the owner Replied: Joanna, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Cars.com Review
- September 04, 2024
Everyone is professional and greets you with a smile. Toss in politeness and expediency and it's all very worthwhile.
Google Review
- September 04, 2024
Professional, Knowledgeable & Courteous.
Response from the owner Replied: Alison, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- September 04, 2024
Response from the owner Replied: Thank you for the 5-star rating Ravi, we appreciate it.
Google Review
- September 04, 2024
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review!
Google Review
- September 04, 2024
Response from the owner Replied: Nicholas, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- September 04, 2024
Response from the owner Replied: Brian, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Cars.com Review
- September 02, 2024
I am immensely grateful to Casper Yim and the exceptional sales managers, Patrick Hunter, Scott Malise, and Kristin Mascola, for their outstanding efforts in getting my new vehicle approved. I recently faced challenges with my costly car lease, and their support was critical in finding a solution....
Google Review
- September 02, 2024
Response from the owner Replied: We're appreciative by your 5-star rating! Thank you!
Google Review
- September 02, 2024
Response from the owner Replied: Jamal we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- September 02, 2024
Response from the owner Replied: Mark, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- September 02, 2024
My experience at the Manhattan Mercedes was Great! I received excellent service from Robert Nowomiejski assisting me in getting my very first auto loan. Robert is very attentive and diligent. He goes the extra mile to make his customers feel comfortable and happy.A special thanks to Giselle Melo...
Response from the owner Replied: Laura, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Cars.com Review
- September 02, 2024
I am specifically impressed with Tsewang Shrestha, my sales advisor. His polite and calm manners, knowledge of the market and the technical aspect of the vehicles helped me to make my choice and take into account things I wouldn’t know otherwise.
Google Review
- September 01, 2024
This does not reflect on our salesperson George B. who is a great person, very helpful, caring and will go to bat for you.The low rating is for the dealership's overall negative, dismissive, ignoring attitude towards the customer. This is inclusive of the substandard work from the service...
Response from the owner Replied: We're sorry to hear about your experience and appreciate your feedback. We understand your frustration and apologize for the negative interaction you encountered. Please feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- September 01, 2024
Excellent service always timely and precise!
Response from the owner Replied: SHakti, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- September 01, 2024
Response from the owner Replied: Fattal, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- September 01, 2024
MB Manhattan has always worked with me regarding service. They care about their customers. Great customer service!
Response from the owner Replied: We're glad to hear that you've had a positive experience with our customer service at MB Manhattan. Thank you for your kind words!
Google Review
- September 01, 2024
Response from the owner Replied: We appreciate your 5-star rating, Mina Mosaad!
Google Review
- September 01, 2024
I took my vehicle in for service and I had to wait for a long while. Cristina Correa Gonzalez was amazing she helped me and my daughter in every way possible. She was very polite. Cristina accommodated us so our wait wasn’t uncomfortable. She was wonderful to interact with during this whole...
Response from the owner Replied: Thank you for sharing your experience, Lisa. We're glad Cristina and our team could make your visit comfortable and pleasant. Your kind words mean a lot to us!
Google Review
- September 01, 2024
My service advisor Louis De Marco always go out of his way to assist me whenever I bring my car for service.
Response from the owner Replied: We are incredibly grateful that you took the time out to leave us a 5-Star review!
Google Review
- September 01, 2024
No delaysWork done as expected.
Response from the owner Replied: John, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- September 01, 2024
Response from the owner Replied: Gregory, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- September 01, 2024
Response from the owner Replied: Thank you for the 5-star rating, Jihan Aly!
Google Review
- September 01, 2024
Jamalli is the best , from day one he has helped me with any issues that has arose !!!Mercedes- benz manhattan is where you want to purchase you car !!!
Response from the owner Replied: Lisa, thanks so much for giving us your take on how we are doing! We're glad that customers like you are having a great experience at Mercedes-Benz and Sprinter Manhattan!
Google Review
- August 31, 2024
Great working with Ian and Patrick. Very smooth transaction.
Response from the owner Replied: Colin, thank you so much for the positive rating! We are happy that you're happy, and we're looking forward to your next visit to Mercedes-Benz and Sprinter Manhattan!
Google Review
- August 31, 2024
Great communication. Herman was great to deal with.
Response from the owner Replied: We are sorry to hear about your recent experience. Please feel free to reach out to us for further assistance.
Google Review
- August 31, 2024
Evan was excellent to work with in every aspect. A very professional demeanour
Response from the owner Replied: Thank you for your kind words, Chris! It was a pleasure working with you.
Google Review
- August 31, 2024
I recently purchased a new car and had the best experience, thanks to the incredible team at the dealership. From the start, the collaborative effort between Cherlyn Miller in Sales, Jon Hart the Sales Manager, and Scott Malise the Finance Manager truly stood out. There was a slight hiccup along the...
Response from the owner Replied: Thank you so much for recognizing our team's hard work and dedication, Claudio! We are grateful for your kind words and thrilled to hear about your positive experience.
Google Review
- August 31, 2024
Response from the owner Replied: Thank you for the 4-star rating, Carl!
Google Review
- August 31, 2024
The hot chocolate sucks
Response from the owner Replied: We're sorry to hear that you didn't enjoy our hot chocolate. Thank you for sharing your feedback with us.
Google Review
- August 31, 2024
Louis Demarco and his team have always been very responsive and helpful over the years - quick to respond, good at explaining and making sure we get our car back in good shape - and in time if we need it quickly.
Response from the owner Replied: Louis Demarco and the team are truly grateful for your kind words and loyalty. We're always here to ensure your car is well taken care of and returned to you promptly and in great condition.
Google Review
- August 31, 2024
Excellent Service about and beyond!
Response from the owner Replied: Thank you for your kind words! We're delighted to hear that you had a great experience with our service.
Google Review
- August 31, 2024
Great service!
Response from the owner Replied: Thank you for your kind words, Alex! We appreciate your feedback and your 5 Star review.
Google Review
- August 31, 2024
Great experience from start to finish! John was very knowledgeable and professional in helping me find what I was looking for. I highly recommend this dealership.
Response from the owner Replied: Hi, Foti Agelopoulos! It's John from Mercedes-Benz Manhattan! I would really appreciate your positive feedback on google! It means the world to me! Please leave us a review using the following link: :review_invitation:
Google Review
- August 31, 2024
This dealership is AMAZING. I highly recommend this dealership and to see Patrick H for sales, he is the best!!!
Response from the owner Replied: April, thank you so much for the positive 5-Star rating! We're happy that you're happy, and we're looking forward to your next visit to Mercedes-Benz and Sprinter Manhattan!
Google Review
- August 31, 2024
Hey! 😊 I just had to share how amazing my aunt's experience was when she bought her new car from Tatyana C. 🚗 She was so informative and easy to work with! 🙌 Tatyana really gave my aunt a luxury experience like no other. 💎 She explained everything perfectly, especially since my aunt didn't know much...
Response from the owner Replied: Thank you for sharing your aunt's experience with Tatyana! We're delighted to hear that she provided such a fantastic service and made the car-buying process smooth and enjoyable for her. We look forward to welcoming you for your first Mercedes experience soon! 🚗💫
Google Review
- August 31, 2024
Mercedes benz of Manhattan haa been taking care of me for the last 15 years. George Rudovic says he’s going to do something and gets it done. Thank you to the entire team for making buying a car seamless
Response from the owner Replied: Thank you for trusting us with your car needs for the past 15 years, Vincent! We appreciate your kind words and are glad to hear that George Rudovic and the team provided you with a seamless car buying experience.
Google Review
- August 31, 2024
Got my electric vehicle through George Rudovic and I’m thrilled with it! He was knowledgeable, personable and took time to understand my preferences. I will definitely come back to him in the future.
Response from the owner Replied: Thank you for choosing George Rudovic for your electric vehicle! We appreciate your kind words and are delighted that you had a great experience. Look forward to assisting you again in the future.
Google Review
- August 31, 2024
Evan was wonderful to work with. He was very attentive to every aspect of our successful transition and it made for a great experience.
Response from the owner Replied: Thank you for your kind words Mitchell! We're delighted to hear that your transition was successful and that Evan provided attentive service throughout.
Google Review
- August 31, 2024
Bianca was the easiest and fastest salesperson I’ve ever worked with. She was able to get everything done same day. Everything was finalized in about 2 hours! Thank you Bianca!
Response from the owner Replied: I'm so glad to hear that you had a smooth and speedy experience with Bianca! Thank you for sharing your feedback, Ibrahim!
Google Review
- August 31, 2024
Buying a car is never easy but our sales rep Bianca Skrelja made our transaction very smooth and enjoyable. Thank you again Bianca and the team at Mercedes of Manhattan for an amazing experience. Will return again when this lease is due back.
Response from the owner Replied: Thank you for your kind words, Ilya! We're so glad to hear that Bianca made your car buying experience smooth and enjoyable. Looking forward to having you back at Mercedes of Manhattan when your lease is due!
Google Review
- August 31, 2024
Highly recommend John! I love my new car thanks to him answering all my questions and making me feel at ease
Response from the owner Replied: Thank you for recommending John! We're glad he made your car buying experience enjoyable and stress-free!
Cars.com Review
- August 31, 2024
Excellent service. Especially Robert Sulaymanov is the best dealer I've met in the last 20 years. Excellent understanding of the client's characteristics. A human attitude. Excellent work and the attitude of all the staff. Thank you.
Cars.com Review
- August 31, 2024
Bianca is great. She is responsive and always looking to make things as easy as possible.
Cars.com Review
- August 31, 2024
I thought service was excellent- amid major renovation of dealership. All staff extremely pleasant/welcoming.
Google Review
- August 30, 2024
Response from the owner Replied: Lola, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- August 30, 2024
I was forced to pay for tires to get my vehicle returned when I had and have valid tire insurance through mercedes, which had already approved the tire replacement. I was ambushed by this and then my car was held hostage Subject to my payment. It caused me undue and unnecessary stress and cost me...
Response from the owner Replied: Lawrence, we are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600.
Google Review
- August 30, 2024
"I had an outstanding experience purchasing my leased vehicle thanks to Mary! From the moment we spoke on the phone to the day we met in person. Mary’s professionalism and knowledge made the process smooth and enjoyable. She patiently answered all my questions and reassured that my decision to...
Response from the owner Replied: Mary's professionalism and dedication to customer service truly shine through! We appreciate your recommendation and are delighted you had a smooth and enjoyable experience with us. Thank you for choosing us for your vehicle purchase!
Google Review
- August 30, 2024
Response from the owner Replied: Thank you for the 5-star rating, Claudia!
Google Review
- August 30, 2024
Always deal with Angelo great service , also summer hogan .
Response from the owner Replied: Thank you for your kind words, Jaime! We appreciate your feedback and loyalty.
Google Review
- August 30, 2024
John Peppes was very helpful and extremely knowledgeable.
Response from the owner Replied: Hi, Nicos Katsoulis! It's John from Mercedes-Benz Manhattan! I would really appreciate your positive feedback on google! It means the world to me! Please leave us a review using the following link: :review_invitation:
Google Review
- August 30, 2024
The best car buying process I’ve ever experienced. All of my questions were answered. Very professional.
Response from the owner Replied: We are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- August 30, 2024
Great service as always!
Response from the owner Replied: Thank you for your continued support, Ramy! We appreciate your kind words.
Google Review
- August 30, 2024
The most horrible service experience I’ve ever experienced in my life. Stay away at all costs.
Response from the owner Replied: We're sorry to hear about your negative experience. Please reach out to us for further assistance at 212-629-1600.
Google Review
- August 30, 2024
Great experience working with Jeremy Perez. Would recommend this dealership and salesperson.
Response from the owner Replied: We're so glad to hear you had a great experience working with Jeremy Perez. Thank you for recommending us!
Google Review
- August 30, 2024
Response from the owner Replied: We appreciate your 5-star rating! Thank you for your support!
Google Review
- August 30, 2024
Response from the owner Replied: Thank you for the 5-star rating, Saul!
Cars.com Review
- August 30, 2024
I recently had the pleasure of purchasing a car from Mercedes of Manhattan, and I cannot speak highly enough about my experience. From the moment I walked in, I was treated like a valued customer. Jeremy, my salesperson, and Christine, the manager, went above and beyond to ensure I was satisfied...
Yelp Review
- August 30, 2024
I recently had the pleasure of purchasing a car from Mercedes of Manhattan, and I cannot speak highly enough about my experience. From the moment I walked in, I was treated like a valued customer. Jeremy, my salesperson, and Christine, the manager, went above and beyond to ensure I was satisfied...
Google Review
- August 30, 2024
My 4th Mercedes, all purchased from Mercedes Benz Manhattan, and all from the same salesperson, was just delivered to me here in Florida. I love my new car!!!! and that’s all thanks to Mary G. in sales. Over the phone, Mary helped me build and order the car, kept me updated on the cars progress, and...
Response from the owner Replied: Thank you for choosing us and for sharing your wonderful experience with Mary G. Enjoy your new Mercedes in Florida!
Google Review
- August 30, 2024
Horrible one star for the Service department
Response from the owner Replied: We're sorry to hear about your experience with our Service department. Please feel free to reach out to us for further assistance at 212-629-1600.
Google Review
- August 30, 2024
Response from the owner Replied: Thank you for the 5-star rating, Michelle and Bob!
Google Review
- August 30, 2024
I dropped off my vehicle almost 3 weeks ago (brand new, 2024 - 2000 miles). I was having a few small issues, but my bigger issue was a noise I heard as I’m driving slow speeds.1. It took over 45 minutes to get my loner ready, which is had scheduled 2-3 weeks prior.1a. I have 3 kids and have a...
Response from the owner Replied: Aidin, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- August 30, 2024
Poor experience with dealershipSame problem with car multiple times unable to be fixedReceived a REPLACEMENT car from Mercedes corporateWithin a few months same problem occurs again!And of course excuses about resetting software and never any loaner cars available…
Response from the owner Replied: We're sorry to hear about your experience and the ongoing issues with your replacement car. Please reach out to us for further assistance at 212-629-1447.
Google Review
- August 30, 2024
It took over two months to get a part from Germany to have my car fixed. That is unacceptable.
Response from the owner Replied: We apologize for the delay in receiving the part for your car from Germany. We understand your frustration and are here to assist you further. Feel free to contact us for any additional support.
Google Review
- August 30, 2024
Response from the owner Replied: Thank you for the 4-star rating, James Rong!
Cars.com Review
- August 29, 2024
Greg is the best! He was very patient in walking through all the features of my new vehicle and gave me an amazing price! I won’t hesitate to work with him again for my next car purchase
Google Review
- August 29, 2024
Great experience. Very efficient 👍
Response from the owner Replied: Thank you for sharing your feedback, Lawrence. We're glad to hear you had a great and efficient experience with us.🌟
Google Review
- August 29, 2024
Our experience at MB Manhattan was 1st class all the way. Our salesperson,Mary Godek, was knowledgeable and extremely efficient in making our transaction seamless. And….love the car to boot! :)
Response from the owner Replied: We are so glad to hear that you had a 1st class experience with Mary at MB Manhattan and are loving your new car! Thank you for sharing your feedback!
Google Review
- August 29, 2024
We would like to say thank you very much Anastasia from Merchant -Benz Manhattan for her assistance in helping us choose the right vehicle. Not only did she make the process so quick and easy, but she went above and beyond to make sure we had a great experience. Every step of the way she provided us...
Response from the owner Replied: E.G., our priority is customer service and we are ecstatic that we met that mark. Kind folks like you make our job a pleasure!
Google Review
- August 29, 2024
It was a very quick and smooth transaction. It was my first time making a purchase over a text conversation with one of the salesmen who provided me with the best price and offer that was suitable for me. He was pleasant as he answered all my questions. Next morning upon my arrival my car was ready...
Response from the owner Replied: Thank you for sharing your experience, Magdalena! We're delighted you had a smooth transaction with us and that Michael provided you with the best price and service. We appreciate your kind words and look forward to seeing you again!
Cars.com Review
- August 29, 2024
Robert has been an absolute joy to deal with over the almost decade I have known him for and I am almost on my 4th car from him. Robert treats you like family and bends over backward to make sure you walk out the door with a smile on your face. The management specifically Patrick Hunter has also...
Cars.com Review
- August 29, 2024
Robert is absolutely top notch. He treats you like family and bends over backward to give you the best deal possible. His professionalism during and after the deal has been made is very much appreciated, which is why I’m buying my fourth car from him.
Google Review
- August 29, 2024
I have had several horrible experiences at Mercedes Benz Manhattan for service on my vehicle. I’ve been a customer for about 7 years. You should know that we were just in the market for a new car, but we opted to go elsewhere for the purchase, due to the incredibly poor service at MB...
Response from the owner Replied: Asim, thank you for your review, but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- August 29, 2024
Disappointed and misinformed by the service department. Brought my vehicle in, and they may need a few days to fix and they don’t have any loaner cars.Was told that I didn’t need one when initially booked…
Google Review
- August 29, 2024
The best
Response from the owner Replied: Jurgena, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- August 29, 2024
Response from the owner Replied: Jitesh, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Cars.com Review
- August 29, 2024
MB couldn’t locate my car for days. Car was picked up from home 08/23/24 for tire change. Called Monday, 08/26/24 for status. MB said “I missed dropping off car at 11:00 am appointment on Friday.” No record of me in computer. Where was car from Friday until Tuesday? Each call I made to MB was given...
Google Review
- August 29, 2024
I was thrilled with my purchasing experience at Manhattan MB. After shopping around multiple MB dealers for about a week, this dealership gave us the absolute best deal (which surprised me for Manhattan 😳), the most beautiful car 😻 and my sales contact was absolutely AMAZING to work with. Shout out...
Response from the owner Replied: Michelle, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- August 29, 2024
Terrible communication. Kept my car way too long - clearly weren’t working on it. Confirmed it was done then changed their minds when I came to pick it up. Service advisor didn’t keep me updated. Disorganized.
Response from the owner Replied: Rani, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- August 29, 2024
Response from the owner Replied: Ivan, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- August 29, 2024
Exceptional service and always leave with satisfaction!!
Response from the owner Replied: Tony, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Cars.com Review
- August 29, 2024
Professionally completed work, verify all recalls were completed, cleaned car, well organized showroom, and made sure state inspection was completed.
Google Review
- August 29, 2024
Response from the owner Replied: Thank you for your 4-star rating, Samia Metry.
Google Review
- August 29, 2024
MB of Manhattan did emergency warranty work for my 2022 AMG SL55, though the work was extensive and we had a few hiccups my service Rep Jonathan Them went above and beyond to keep me updated and informed once we got a handle on the issue.
Response from the owner Replied: Raymond, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- August 28, 2024
Was a wonderful experience dealing with this Mercedes Benz location ! We are so happy with our beautiful car purchase and have lots of faith in the future relationship with the dealership.
Response from the owner Replied: Allison, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- August 28, 2024
My salesperson @ Mercedes of Manhattan,Gregory Gazzola , and Sebastian the sales associate, were kind, knowledgeable, professional, and very patient . They both tried and were effective in helping me choose the most beneficial financing for my new car and introduced me to all of the new...
Response from the owner Replied: Marilyn, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive such great 5-Star rating, thank you!
Google Review
- August 28, 2024
We just bought our dream car from Michael Giordano and he was the best. There were delays in getting our car ready and he was very professional, communicative and caring throughout the process in a way that was surprising in this day and age, you don’t find people like that anymore. We will...
Response from the owner Replied: Adelle, thanks for the 5-Star review. The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- August 28, 2024
Response from the owner Replied: Wesley, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Cars.com Review
- August 28, 2024
Great Robert was attentive and made the whole process easy and went above and beyond will definitely purchase from him again.
Google Review
- August 27, 2024
Very happy with their whole process, especially offering car service to return home while car being serviced
Response from the owner Replied: Richard, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- August 27, 2024
Excellent customer serviceGreat cars
Response from the owner Replied: Diva G, thank you so much for this 5-Star review! We really appreciate you being a customer and helping to share the word about us!
Google Review
- August 27, 2024
I contacted three different Mercedes dealerships to try to get an approval The other dealerships couldn’t get an approval and Mercedes Manhattan approved me. I can’t believe it that’s literally, the best experience I ever had
Response from the owner Replied: Isaiah, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- August 27, 2024
Response from the owner Replied: Thank you for the 5-star rating Brian we appreciate it!
Google Review
- August 27, 2024
Amazing sales experience would definitely purchase again
Response from the owner Replied: Thank you for your kind words, Marc. We look forward to assisting you with your future purchases.
Cars.com Review
- August 27, 2024
Harald Adler is very professional and yet very friendly to his customers. We were very happy dealing with him for our purchase of EQE SUV.
Cars.com Review
- August 27, 2024
carting and compassion are two qualities that are to come by in a salesperson . Casper Yim has both . If your looking for a good salesman reach out to him .
Cars.com Review
- August 27, 2024
First things first, these guys are the non plus ultra when it comes to Service, Harald and Patrick Hunter is taking care of me since i stepped foot into MB Manhattan Dealership. Thank you for everything guys!
Cars.com Review
- August 27, 2024
Friendly service and very professional. Everything resolved as expected and got a clean car returned to me
Cars.com Review
- August 27, 2024
The experience that we had buying another Mercedes from Robert was absolutely fabulous. We have been buying our cars from him for many years. Robert never disappoints!!!!!
Cars.com Review
- August 27, 2024
Amazing experience ,very satisfied , and will be coming back soon to get my son a car for graduation
Cars.com Review
- August 27, 2024
Robert was absolutely exceptional every time we buy cars from him. We delt with him for many many years.
Cars.com Review
- August 27, 2024
Robert Sulaymanov is helping me to get my cars for many years , always great experience
Cars.com Review
- August 27, 2024
Great dealership. Great service. Very happy with the entire process of getting my dream car. Will definitely be returning
Cars.com Review
- August 27, 2024
So happy about my new GLC 300. Katherine was amazing and very helpful. I can’t recommend her enough. Thank you again !!
Cars.com Review
- August 27, 2024
Dealing with Katherine and her manager John Hart was a very smooth and easy process. I can’t ask to deal with anyone better while purchasing a car. It is to the point that I started telling convincing my whole family to switch over to Mercedes from how smooth the process is with them.
Cars.com Review
- August 26, 2024
When considering the purchase of a Mercedes Benz, a visit to Mr. Harlad Adler is highly recommended. His extensive knowledge, exceptional friendliness, and utmost professionalism will elevate your experience to unparalleled heights.
Cars.com Review
- August 26, 2024
Tatyana Clement hooked me up with the best deal on a GLC300 for my son. The safest and most reliable car. John Hart is a great manager. If I needed anything, those two had my back !
Cars.com Review
- August 26, 2024
Great experience leasing a car from here! Would recommend to anybody in the market. Great!
Cars.com Review
- August 26, 2024
I don’t know how they made it happen but they did and I’m GRATEFUL! Shoutout Tatyana Clement and her manager Kristin for helping me purchase my son a car. It feel good knowing my kid is the safest there is ;)
Cars.com Review
- August 26, 2024
Great experience! Very smooth transaction and attentive staff. Best dealer in the area, great store!
Cars.com Review
- August 26, 2024
John was a great salesman. Had a great experience! Very happy with my new vehicle.
Cars.com Review
- August 26, 2024
My aunt purchased a her first Mercedes Benz with Tatyana Clement. She helped us test drive, find our right color and she didn’t get scammed out her money! I recommend you to see her and John Hart. They teach you like family :) def coming back again
Cars.com Review
- August 26, 2024
Bianca was amazing to work with, we leased two cars with her help. She made sure that we get exactly what we were looking for in terms of specifications, while meeting our budget!
Cars.com Review
- August 26, 2024
Working with Tatyana Clement was such as pleasure. Her and her manager John Hart did everything and more to make sure my car buying process was smooth and painless!
Google Review
- August 26, 2024
Cant thank Robert enough for working with me and getting me the car that ive been wanting for such a great price, he is very easy to work with. he exceeded my expectations and more, he went above and beyond to make sure i was happy in every step of the way. highly recommend everyone to work with...
Response from the owner Replied: Robert truly values your satisfaction and it was a pleasure assisting you in finding your dream car at a great price! Thank you for recommending him and for your kind words!
Google Review
- August 26, 2024
Response from the owner Replied: Thank you for the 5-star rating Diego, we appreciate you!
Google Review
- August 26, 2024
This purchase that I made from Mercedes Benz of Manhattan was one of my best memorable experiences. I have done a lot of deals with car dealerships in my life, but this deal for my new Mercedes gle53 was phenomenal. Not only was Robert Sulaymanov professional and courteous, but he was so...
Response from the owner Replied: Thank you for sharing your wonderful experience with us, Oleg. We truly appreciate your kind words and are delighted that you had such a positive interaction with Robert.
Google Review
- August 26, 2024
Cherlyn Miller, her managers John and Scott were very helpful and patient with me during the process of lease exchange. This is my second car and I highly recommend them.
Response from the owner Replied: Thank you for recommending us, Althelia. We appreciate your kind words and are glad we could assist you with your new lease.
Google Review
- August 26, 2024
Had an amazing experience with Robert Sulaymanov! He helped me get my dream S-class for the best price. If you come to Mercedes-Benz of Manhattan the only man to speak to is Robert!!! :)
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Manhattan! We're delighted to hear about your amazing experience with Robert Sulaymanov. Enjoy your dream S-class!
Cars.com Review
- August 26, 2024
I recently had the pleasure of purchasing a Mercedes Benz C300, and I can't emphasize enough how fantastic my experience was thanks to my sales person, George Baptiste. From start to finish, George made the entire process smooth, enjoyable, and stress-free. From the moment I walked into the...
Cars.com Review
- August 26, 2024
Sam was amazing! He responded to texts and emails quickly, answered all our questions thoroughly, and was a pleasure to work with.
Cars.com Review
- August 26, 2024
Mercedes of Manhattan provided an exceptional luxury car buying experience. The staff were knowledgeable, attentive and a pleasure to work with. From start to finish, the process was seamless and enjoyable. Their commitment to customer satisfaction is truly commendable. I highly recommend them for...
Cars.com Review
- August 26, 2024
Wow, what a fabulous car purchase experience. George B was exceptional. We will be back for next.
Cars.com Review
- August 26, 2024
George Baptiste is great.. He knew what I wanted.. He has patience in helping you to decide in getting the total value package experience.. His manager Kristen and Gisselle were awesome as well. Will be back soon.
Cars.com Review
- August 26, 2024
Most attentive sales representatives. Easy transaction and very knowledgable service staff and sales staff. Great!
Cars.com Review
- August 26, 2024
Had a great experience buying a car, very helpful staff and sales associates. Would reccomend.
Cars.com Review
- August 26, 2024
had the pleasure of working with Casper at Mercedes Manhattan and I couldn't be happier with the service I received. Casper attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, Casper demonstrated...
Cars.com Review
- August 26, 2024
Just want to reflect on my latest experience buying out my lease the level of the service by dealership was exceptional Robert and his supervisor Patrick Hunter made everything easy and smooth five star service Has recommend salesperson Robert for your next purchase.
Cars.com Review
- August 26, 2024
Casper is helpful and responsive, always follows through! My family has bought and sold several cars with him, wouldn’t work with anyone else!
Cars.com Review
- August 26, 2024
Great dealership. I have been coming to this dealership for several years to get my new cars. I have been always coming back to work with Robert, who is very professional, knowledgeable and attentive. I always have a good experience and would recommend Robert and his finance manager, Giselle Melo to...
Cars.com Review
- August 26, 2024
Casper and his manager Patrick Hunter were more than helpful! The process was so smooth and quick, wouldn’t want to work with anyone else!
Cars.com Review
- August 26, 2024
The center is wonderful place. Myself and family were treated nicely. Ms. Bianca was Very wonderful person
Cars.com Review
- August 26, 2024
My Family was treated very well. Nice dealership. I will definitely go back there, and refer people there.
Cars.com Review
- August 25, 2024
Inquired about the new E Performance GT last year and Anastasia had told me they weren't available. A year later she still remembered and followed up with me and was able to customize my vehicle and she even got the first allocation for it for the US for me. Great service and all around great staff...
Cars.com Review
- August 25, 2024
Harald Adler was great and Patrick Hunter helped with all the process. Thank you for making everything easy and simple!
Cars.com Review
- August 25, 2024
Bianca was the best, she gave me the best price for the car I wanted, and the best price on my trade in. No hastle, no monsece like you see at other dealers. Truly first class service, I will never go elsewhere. I highly recommend you ask for her if your in the market for a mercedes.
Cars.com Review
- August 25, 2024
I recently had the pleasure of working with Harald Adler at Mercedes-Benz Manhattan, and I couldn't be more impressed. From start to finish, Harald provided exceptional service, demonstrating a deep knowledge of the vehicles and a genuine commitment to finding the perfect match for me. His...
Google Review
- August 25, 2024
Great service! Jorge was amazing to work with!
Response from the owner Replied: Thank you!
Google Review
- August 25, 2024
Response from the owner Replied: Thank you for the awesome rating Daneen!
Cars.com Review
- August 25, 2024
Bianca found me the exact car I wanted and got me a good price. She worked hard for this.
Cars.com Review
- August 25, 2024
The two things that come to my mind when I think about Robert is professionalism and listening to his clients needs. Every time me or my husband gets Mercedes we find Robert super easy to communicate with and very polite. Also, we are always impressed with his manager Patrick Hunter. They both...
Cars.com Review
- August 25, 2024
An Exceptional Experience at Mercedes-Benz of Manhattan! Recently, my wife and I decided it was time to upgrade our family vehicle. Although we had never owned a Mercedes before, our friends highly recommended them. From the moment we walked in, we were treated with exceptional care. Our Sales...
Cars.com Review
- August 25, 2024
Hats off to Bianca at Mercedes Benz Manhattan! Her expertise and patience made my car-buying experience stress-free. I appreciate her dedication to finding me the ideal Mercedes Benz. She was exceptional. She listened attentively to my needs and helped me find the perfect Mercedes Benz. Her...
Cars.com Review
- August 25, 2024
Robert Nova is the best. He was able to find just the right car for me. He was professional, knowledgeable and empathetic with all my needs and concerns. I could not be happier with my experience at Mercedes Benz of Manhattan. I would be remiss if I didn’t mention Patrick Hunter, the General Sales...
Cars.com Review
- August 25, 2024
Absolutely Outstanding Customer Experience! In the past, I used to dread the moment my lease was up, knowing I'd have to go through the daunting process of car shopping again. But this time, my experience was nothing short of phenomenal! From the moment I walked into MB-Manhattan, I knew I was in...
Cars.com Review
- August 25, 2024
My wife and I had an incredible experience at MB of Manhattan! From the moment we walked in, our Sales Consultant, Anastasia, made us feel truly valued. She approached us with such warmth and enthusiasm, eager to assist us as we explored the showroom. Anastasia answered all our questions with...
Cars.com Review
- August 25, 2024
The dealership is amazing. Staff is amazing! Greg goes out of his way to make sure all my needs are met! Really goes above and beyond
Cars.com Review
- August 25, 2024
Harald Adler was a fantastic sales consultant. He went above and beyond and together with the GSM Patrick Hunter they made my dream car happen! Highly recommend this team!
Cars.com Review
- August 25, 2024
Couldn’t be more amazed and appreciative of the outstanding care that Casper Yim provided during the purchase of my car. He took the time (and had the patience) to weigh all of my options and was able to discuss any and all inquiries along the way. To add to the amazing experience, he even delivered...
Cars.com Review
- August 25, 2024
Buying a car is never an easy experience, but this time around I never felt more at ease. Gregory Gazzola, was by my side every step of the way to make the process as seamless, informative, and as professional as possible. Five Stars for Gregory, I’ll never buy a car with anyone else.
Cars.com Review
- August 25, 2024
Dealership is very knowledgeable and informative when it comes to purchasing a vehicle help me pick out a car that suits my family best
Cars.com Review
- August 25, 2024
Just recently purchased a GLS. Gregory Gazzola and the team were great to work with. Highly recommend Mercedes Benz Manhattan.
Cars.com Review
- August 25, 2024
I recently had an exceptional car-buying experience thanks to Harald Adler and his GSM, Patrick Hunter. From the moment I walked in, Harald made the process smooth and efficient. He was extremely knowledgeable and guided me through the options with ease. There was no unnecessary pressure—just...
Cars.com Review
- August 25, 2024
I recently had the pleasure of purchasing a car from Harald Adler, with the assistance of Patrick Hunter, the GSM. The experience was nothing short of amazing and incredibly efficient. Harald was knowledgeable, friendly, and made the entire process smooth and stress-free. He truly listened to my...
Cars.com Review
- August 25, 2024
Anaesthesia is excellent sales ececutive. buying experience was so smooth and simple keep it up.
Cars.com Review
- August 25, 2024
Greg provided exceptional service, is very knowledgeable, and genuinely cares. Made the experience smooth and enjoyable.
Cars.com Review
- August 25, 2024
The dealership is an experience! From service to the sales floor. Everyone is courteous & helpful! Definitely will go back.