Cars.com Review
- August 26, 2025
I am absolutely thrilled with my recent car purchase! The entire experience was seamless and exceeded my expectations. I'd give Anastasia Zbarskaya the highest marks for exceptional customer service, transparency, and overall professionalism. Highly recommend! Michael Varshisky
Cars.com Review
- August 11, 2025
The service is the worse, At first, they change tail gate door glass for me and didn't do that right. The window washer wasn't working properly, glass side bars loose, and t\ail light cover somehow became cracked. They did the right thing, came to pick up the car on Wednesday the 6th and left me a...
Cars.com Review
- July 30, 2025
Worked with Katherine to get the new GLE450 and a GT63. The process was very easy, the prices were great from the start. Great experience from start to finish.
Cars.com Review
- July 25, 2025
Dear Robert Nova I wanted to drop a quick note to say thanks for your awesome service at NY Mercedes Dealer, Your flexibility and willingness to go above and beyond to make sure everything was taken care of was greatly appreciated. The whole process would not have been such a success without...
Cars.com Review
- July 15, 2025
George Baptiste and MBManhattan are the absolute best: the state-of-the-art dealership is tops…complimented by his extraordinary professionalism. The overall experience is one of a kind, that has kept me a very satisfied client for 20 years and 5 MB automobiles…their excellence is unmatched.
Cars.com Review
- July 15, 2025
I have worked with George on two leases, and both times the process was most enjoyable and easy. He is honest, clear, and concerned about my time and making the transaction efficient and seamless. All details were handled splendidly. I could not have asked for a better experience. He is also...
Cars.com Review
- July 14, 2025
I recently had the pleasure of leasing a new car through George, and I must say it was an outstanding experience. George's transparency, timeliness, and thoughtfulness made the entire process seamless and stress-free. He was direct and to the point, ensuring that all my requirements were met, and...
Cars.com Review
- July 07, 2025
Best experience and fastest total transaction I’ve had in my car buying experience. From the easy access to the dealership off the West Side Highway, to the amazing environment they’ve created inside, to sales consultant Gregory Gazzola’s expertise and ability to read a customer and deliver the...
Cars.com Review
- July 07, 2025
Best experience and fastest total transaction I’ve had in my car buying experience. From the easy access to the dealership off the West Side Highway, to the amazing environment they’ve created inside, to sales consultant Gregory Gazzola’s expertise and ability to read a customer and deliver the...
Cars.com Review
- July 04, 2025
George Baptiste was truly incredible to work with. He is honest and reliable, and also made sure that everything was ready to go before I even arrived—no waiting around, no stress! He took the time to really listen to what mattered most to me in a new car and delivered better than I ever expected....
Cars.com Review
- June 12, 2025
Gregory gave us a magical experience and was professional about our deal. Thank you Greg!
Cars.com Review
- June 11, 2025
My family has a long history with Mercedes-Benz, we've purchased several vehicles over the years from various dealerships. we've always appreciated the quality and legacy that comes with the brand, however, haven’t really had a particularly memorable experience purchasing a car. That said, nothing...
Cars.com Review
- June 10, 2025
Amazing, kind, so amazing they treated us very very well! Best dealership! I’ve never experienced such an incredible experience while shopping for a car! Out of all the cars we’ve purchased this was easily the best dealership! 10/10 we will 100% be purchasing all of our cars from here! Greg and...
Cars.com Review
- June 02, 2025
“Had an amazing experience with Bianca& Enrique at Manhattan mercedez.They were knowledgeable, professional, and made the entire process smooth and stress-free. Highly recommend them if you’re looking for a Mercedes!”
Cars.com Review
- May 31, 2025
Always great. Very Professional. Easy to work with. Well managed. Everyone’s super nice. Would recommend to others.
Cars.com Review
- May 07, 2025
My salesman, Gregory Gazzola, was exceptional in every way! He was knowledgeable about product, offered several options, and followed through. I bought a new GLA and I absolutely love it!! He even got on the phone with my son, a car enthusiast, to say the least, to discuss mom’s options.
Cars.com Review
- May 06, 2025
Beautiful dealership and everyone was extremely friendly & professional. I will definitely recommend this dealership to my friends.
Cars.com Review
- May 02, 2025
Great experience with the dealership and especially Greg Gazzola. He’s the best. Can’t recommend him more highly. Sold me a new car and it was great to deal with Greg.
Cars.com Review
- April 30, 2025
When it comes to top-notch customer service, Mercedes-Benz Manhattan should be your first stop. This is my second vehicle with Mercedes, and both times I’ve had the pleasure of working with truly amazing people — especially John Hart, the Sales Manager. I’ll be honest, my first experience had a few...
Cars.com Review
- April 30, 2025
Outstanding sales and team support. I informed every step of the way and no surprises. I recommend the team to everyone I know
Cars.com Review
- April 30, 2025
Just had a great experience purchasing a GLC 350 EV-hybrid. As always the service from John Hart was truly exceptional. John is a caring, effective and helpful dealer. Have been buying cars from this dealership since 1998 and they are superb. John Hart identified a great model for me and helped...
Cars.com Review
- April 28, 2025
I had the pleasure of working with Greg Gazzola on the purchase of my new vehicle. He went above and beyond to make this transaction seamless.
Cars.com Review
- April 26, 2025
I had a great experience purchasing and picking-up my car from MBM. Everyone was very professional and the purchase process couldn’t have been easier. My salesperson Robert N was great. He met me right when I arrived with my trade-in and took care of everything with my trade. I was introduced to...
Cars.com Review
- March 31, 2025
Harald was a tremendous help. Made the process very easy and pleasant. Five stars all the way.
Cars.com Review
- March 31, 2025
They always do what is right for the customer— sales and repair. Constantly impressed with all the people I have dealt with — George R., Kristin M., Patrick and Adam H.
Cars.com Review
- March 27, 2025
John Peppes was a pleasure to deal with and made the process easy. I will return to Mercedes Venz Manhattan in the future
Cars.com Review
- March 26, 2025
ABOVE AND BEYOND! Simply the best car buying experience! The staff was friendly, knowledgeable, and incredibly patient with me through my buying process without ever making me feel rushed or pressured. John Hart and Bianca Skrelja were especially helpful and I am also incredibly thankful to...
Cars.com Review
- March 21, 2025
I rarely bring a car to my dealership for service but with my Mercedes I figured I give it a try. Although it’s pricey the service was impeccable. Will return in the future.
Cars.com Review
- March 11, 2025
I will never buy a car from them they are very unprofessional and they do not answer calls and never call back. I have been dealing with this frustration ever since I bought the car from them it’s been 8 miserable months
Cars.com Review
- February 25, 2025
Mary Godek is the best! This is the 4th Mercedes Benz I bought with her guidence and help... She picked the car that was best for me and I greatly appriciate it... I will call her when its time for the next Mercedes Benz... Thank you, Mary... You made purchasing and financing the car painless...
Cars.com Review
- February 19, 2025
Cheryl Miller and Malik was very nice and very convincing and know how to talk to people. I can’t describe it no better way than you really know what they’re doing and I appreciate them. They both was very nice especially Cheryl.
Cars.com Review
- February 12, 2025
It is unfathomable how what used to be a flagship, premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready for pick up the next day, while the service advisor informed me, while on the way there the following...
Cars.com Review
- February 03, 2025
Horrible experience at this location!!! I am a third time Mercedes customer, and my experience at this location has been the worst and disappointing experience by far!!! I had my brand new 2025 E53 for just 30 days and the car has many issues. I don’t feel safe driving this vehicle, and the latest...
Cars.com Review
- January 24, 2025
I went to this service center about a year ago and had good experience. However I tried to go again about a month ago and the experience I received trying to get a emergency appointment cause my rear view mirror came off as I was adjusting it. I was very dangerous for me to me driving like this. I...
Cars.com Review
- January 18, 2025
Couldn't have asked for a better buying experience. Mike Giordano was amazing and left no stone unturned in getting me maximum value for my trade, the best possible financing rate, and most importantly that I was happy with my purchase!!
Cars.com Review
- January 16, 2025
Horrible sales, horrible service. Terrible dealership. The worst. Never able to contact anyone in any dept. my 2 month old car has so many problems. I regret ever getting my car from Manhattan Mercedes. Will NEVER go there again.
Google Review
- January 14, 2025
My experience has been frustrating and challenging. The staff is friendly and tries to make your experience smooth (When you are there in person). Still, circumstances such as technicians performing the service or the degraded quality of Mercedes vehicles made the experience unpleasant.Here is my...
Google Review
- January 14, 2025
Mercedes Manhattan does great work and they are my first choice for any and all repairs to my Mercedes Coupe. Ive gotten scheduled service, accident repairs, tires and wheels there. They have even negotiated prices with me. They are Mercedes. So, they are expensive. But, in my experience, the...
Response from the owner Replied: Jerry, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure! We are so glad that you had a wonderful experience with us!
Google Review
- January 14, 2025
Response from the owner Replied: TT, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 13, 2025
The MB Manhattan dealership provides high quality, high touch white glove services. I have visited this dealership probably a dozen times for sales and for service. First, the challenges: this is a very large leadership. The volume is massive, and takes a lot to stay organized. On occasion, you have...
Response from the owner Replied: Albert, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- January 13, 2025
Exceptional service.
Response from the owner Replied: Ann, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- January 13, 2025
Bad experience with the collision center. No communication at all. Never going back.
Response from the owner Replied: Yin, we are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- January 13, 2025
Response from the owner Replied: Usama, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- January 13, 2025
Great service but pricey. They make things very easy.
Response from the owner Replied: Thank you David for your feedback. We're glad to hear you found our service easy to use, and we appreciate your thoughts on pricing.
Google Review
- January 12, 2025
Response from the owner Replied: Tommy, thank you for the 5-Star rating!
Google Review
- January 12, 2025
Brought car in for first annual oil change, topping of fluids and other checks. Car was returned to me with tires over-inflated to 40 lbs and an error message on the car display indicating that engine oil level was too high. The car manual says 32 lbs is correct tire pressure. I had to wait an...
Google Review
- January 12, 2025
Miles above the rest. We recently purchased a vehicle from Mercedes-Benz Manhattan, and I can’t say enough about the quality of service. Evan was our salesperson and did a fantastic job ensuring that all the documents were prepared beforehand. On the day of delivery, Evan was on top of everything;...
Response from the owner Replied: Rebecca, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- January 12, 2025
Google Review
- January 12, 2025
Cars.com Review
- January 12, 2025
The people in your Service Dept. are amazing. McGory is patient, friendly and a great communicative. He kept me up to date on the status of my car. I will say the same about the valet team. I will say that I am very much looking forward to seeing the service dept. renovation completed.
Google Review
- January 11, 2025
Response from the owner Replied: Shalaj, thank you for the 5-Star rating!
Google Review
- January 11, 2025
Response from the owner Replied: Chang, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 11, 2025
if you need a car, PLEASE ASK CARMEN for help! The best sales! She helped us a lot and the whole process is very smooth!
Response from the owner Replied: Jasmine, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 11, 2025
Response from the owner Replied: Emmanuel, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 11, 2025
Services sucks for real, called every day multiple times nobody picks up and nobody returns the calls with multiple voice-mail left. Mercedes has my car for 6 days and no updates as of the status of the service or what has been done!! Nobody cares to communicate at all. it's a very bad experience...
Google Review
- January 11, 2025
Response from the owner Replied: Patricia, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 10, 2025
Did not fix my tire to my satisfaction but insist on me giving them a good review. Sent me 5 texts
Google Review
- January 10, 2025
This was my first time dealing with MB of Manhattan. I ended up leasing EQS AMG from them (what a great car!). It was such a wonderful experience, Gregory (my sales person) was very easy to deal with and really took care of me. I would highly recommend MB of Manhattan.
Response from the owner Replied: Wajid, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- January 10, 2025
Zero star, all lying people, i would never recommend anyone, nasty and rude people.
Google Review
- January 10, 2025
Unprofessional, incompetent, no team work, no leadership, bad example of Mercedes Benz. Customer service is no existent. Check your invoice, they will take advantage of your trust in MB. GO SOMEWHERE ELSE.
Google Review
- January 09, 2025
Not happyI brought my car in for service and a recallThey never did the recall and when I have called for the past 4 days I get no response
Google Review
- January 09, 2025
Response from the owner Replied: C K, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 09, 2025
Quick, hassle free service when I had a flat tire, and extremely customer friendly. Personalized service, dropping the car off at my parking lot after addressing the issue. Very satisfied!
Response from the owner Replied: Jonathan, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- January 09, 2025
It was the best experience I ever had they was beyond nice so helpful with smiles on they face thank you guys for a wonderful experience I would recommend anyone to go there.and see Greg
Response from the owner Replied: Blackadan, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- January 08, 2025
Franco is a great Manager.
Response from the owner Replied: Thank you, Thomas! We appreciate your kind words about Franco.
Google Review
- January 08, 2025
I had an incredible experience working with Gregory Gazolla at Mercedes-Benz Manhattan! Not only did Gregory get me a great deal on my new GLE 63, but more importantly, he managed to source and deliver the exact car I wanted within just 12 hours—an impressive feat, to say the least. On top of that,...
Response from the owner Replied: Daniel, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- January 08, 2025
Response from the owner Replied: Jeffrey, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 08, 2025
Response from the owner Replied: Goran, thanks for the 5-Star review. The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- January 08, 2025
Friendly, fast and easy! Thank you Mercedes Benz for creating a lovely car but most of all thank you Katherine Calle of MB of Manhattan for making it the easiest and quickest sales experience I have ever had - thank you for getting me everything I asked for! The pick up of the car with Alex Voicu...
Response from the owner Replied: Sayuja, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for your 5-star review, it's greatly appreciated.
Google Review
- January 07, 2025
Response from the owner Replied: Barry, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- January 07, 2025
I am a long-standing MB owner with 3 MBs in my garage currently. I moved to NYC post-covid and began my service at MB Manhattan. I can say without hesitation, that despite this being the flagship MB site in the US, it has the WORST customer service. I have interacted with approx a dozen service...
Google Review
- January 07, 2025
The poorest service I have ever experienced. This made me reconsider purchasing a Mercedes again. This is a service I only receive once a year(annual service), yet they failed to perform the replacement and returned the car with scratches. No one took responsibility, and they returned the car in the...
Google Review
- January 07, 2025
Great service
Response from the owner Replied: Lavare, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 07, 2025
Jeremy was great and understood immediately what we were looking for in a family car.
Response from the owner Replied: Ernesto, thank you for your 5-star review!
Google Review
- January 07, 2025
The salesperson, Katherine and the finance manager, Giselle were outstanding.
Response from the owner Replied: Thank you Trish for your kind words about Katherine and Giselle; we appreciate your feedback and are glad they made your experience special.
Google Review
- January 07, 2025
It was very good the car was done in time however the rep she was more than exceptional
Response from the owner Replied: Tammy, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- January 07, 2025
Great service experience every time. Summer was great about providing time estimates and explaining what services we would need to do. And the car wash before pickup looked amazing! Excited to see how the remodel turns out.Would not hesitate to return the next time we need service.
Response from the owner Replied: Lewis, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- January 07, 2025
Nice place to wait for service
Response from the owner Replied: Thank you for your 5-star review, we appreciate it!
Cars.com Review
- January 05, 2025
The entire MB team was knowledgeable and friendly. It was a very pleasant experience from start to finish
Google Review
- January 04, 2025
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 04, 2025
My experience at Mercedes-Benz Manhattan was superb thanks to Anastasia. She was incredibly pleasant, knowledgeable, and helpful throughout the process. Anastasia was so wonderful to work with that she has made me want to be a repeat Mercedes customer and I am looking forward to working with her again!
Response from the owner Replied: Diane, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 04, 2025
So where to begin I’ve been very loyal to my previous dealer whom always taken great care of me and my family, friends etc. But let me tell you I’ve always been a BMW and Lexus Loyal Client up until I was referred to CASPER YIM here at Mercedes Benz of Manhattan and his team of hard working...
Response from the owner Replied: David, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- January 04, 2025
Response from the owner Replied: Thank you so much G for your 5-star rating; we truly appreciate your support!
Cars.com Review
- January 04, 2025
Service was efficient and the car was completed at their original estimate. The 10 percent off coupon was great
Google Review
- January 03, 2025
I really need to post this.I’m an old person who still believes in respectAnastasia of Manhattan Mercedes Benz was recommended to me afterOther dealers in NYS & Nj started to take myBuying unimportant. They just put quotes out there All were just unacceptable and wrong for many of reasons.One call...
Response from the owner Replied: Sal, we are thrilled to have you as part of the Mercedes-Benz and Sprinter Manhattan family! Thank you for sharing your kind words with us about Anastasia. It means the world to us and to our entire team, we look forward to serving you again soon!
Google Review
- January 03, 2025
Response from the owner Replied: Courtney, thank you so much for taking the time to leave us a 5-star review!
Google Review
- January 02, 2025
Mary and Enrique from Mercedes-Benz of Manhattan were absolutely amazing. They are both the epitome of professionalism. They both deserve a raise. Everybody there were nice to me and my dad. Even to the young women that greated me at the door. Everybody was soo helpful. They even offered us coffee...
Response from the owner Replied: Paul, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- January 02, 2025
Great service, feel comfortable and welcome all the time when visiting Mercedes-Benz Manhattan, especially CSR John Jahja Ademaj, he is the Best CSR I’ve ever dealt with.
Response from the owner Replied: Alan, thank you so much for your 5-Star rating on your recent visit to Mercedes-Benz and Sprinter Manhattan!
Google Review
- January 02, 2025
I want to personally thank Tsewang Shrestha for going above and beyond in providing the most exceptional and fantastic car buying experience I have ever had.T, don’t ever change, stay true to yourself and continue to wow those who are fortunate enough to be able to work with you.Absolutely...
Response from the owner Replied: J Stephan, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- January 02, 2025
Worst service department experience of my life. Had to book two months in advance to get a loaner. Then, brought my large SUV in for service and all they had were dirty, smoked in, tiny cars to offer me, nothing even remotely the same size/type as my car. How does this service reflect the luxury...
Google Review
- January 02, 2025
Jordy was very nice and kind to advise what I would better to do for my car. Not pushy and very sincere, thank you !
Response from the owner Replied: Misato NY, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- January 02, 2025
Response from the owner Replied: Kelvin, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Cars.com Review
- January 01, 2025
Responsive Knowledgeable Transparent Professional Fair deal Sale team was cohesive from start to finish Overall high marks
Google Review
- January 01, 2025
I had an excellent experience
Response from the owner Replied: So glad to hear you had an excellent experience Arrie! Thank you for your kind words.
Google Review
- January 01, 2025
Angelo in Service and Katie in the body shop always help me out in an amazing way. Top notch service !
Response from the owner Replied: Thank you for the 5 star rating!
Google Review
- January 01, 2025
Response from the owner Replied: Aaditya, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- January 01, 2025
I never write reviews but I felt I had to for this. I had an excellent experience working with George Rudovic to get the car I wanted. He came highly recommended by a few people, and now I see why. George was incredibly honest, patient, and took the time to answer all my questions. His...
Response from the owner Replied: Thank you, K, for sharing your wonderful experience with George, we're glad he made your car-buying journey enjoyable and stress-free!
Google Review
- January 01, 2025
Response from the owner Replied: Thank you Mike for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- January 01, 2025
Response from the owner Replied: Lola, we are thrilled, thank you for taking the time to leave us a 5-Star review!
Google Review
- January 01, 2025
Response from the owner Replied: Felice, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- January 01, 2025
Response from the owner Replied: Maura, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- January 01, 2025
We just brought our new GLS450 from MB of Manhattan. It was an absolutely wonderful car buying experience. Katherine Calle our sales consultant was amazing to work with she was very helpful and attentive throughout the process. This is our second car from MB of Manhattan and we will continue to...
Response from the owner Replied: G T, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- January 01, 2025
The price I received was fair and the dealer answered my questions quickly and efficiently. The delivery process was seamless.
Cars.com Review
- January 01, 2025
Robert is the best and super professional. Fast and easy process to lease a car.
Cars.com Review
- January 01, 2025
Terrible Service by Dave Rovello and Tom Russo Small Claims Court is being filed immediately
Google Review
- December 31, 2024
I am a 40 year customer of Mercedes Benz Manhattan. When my long time service advisor got sick, I ended up with a service advisor with little experience with Mercedes cars and I was ready to leave the dealership, This year I got a new service advisor Robert Nowomiejski and he has been a breath of...
Response from the owner Replied: Paula, we are thrilled to have you as part of the Mercedes-Benz and Sprinter Manhattan family! Thank you for sharing your kind words with us! It means the world to us and to our entire team! We look forward to serving you again soon!
Google Review
- December 31, 2024
Best experience very professional didn’t have to wait long a lot of smilesGreat sales, representatives, and good quality of cars
Response from the owner Replied: Thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 31, 2024
Response from the owner Replied: D Hahn, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 31, 2024
Carmen was a pleasure to work with. She has a ton of industry and Mercedes Benz experience. Request her!! I love my C300!
Response from the owner Replied: Thank you, Julia! We're so glad to hear that you enjoyed working with Carmen and that you're loving your C300!
Google Review
- December 31, 2024
Response from the owner Replied: Steven, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you Yoana for your 5-star rating, we truly appreciate your support!
Google Review
- December 31, 2024
Angelo Sanchez and his team are the best!
Response from the owner Replied: Alanna, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- December 31, 2024
Response from the owner Replied: Margaret, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 30, 2024
I never post reviews but felt compelled to share what an incredible experience and a joy it is to do do business with Mercedes Manhattan and specifically, Mary Godek. She is simply, THE BEST. My husband and I have been with Mary for ten years and 5 cars! She is so incredibly easy to work, finds...
Response from the owner Replied: Thank you, Katerina! We genuinely appreciate your kind words about Mary and are so happy to hear about your wonderful experiences with her over the years. It's always our goal to provide the best service, and we're grateful to have you as part of our Mercedes Manhattan family!
Google Review
- December 30, 2024
Response from the owner Replied: Thank you Yan for the 5-star rating, we truly appreciate your support.
Google Review
- December 30, 2024
I had an amazing experience working with Gregory Gazzola at Mercedes-Benz of Manhattan. Gregory showed us different options for the vehicle we were looking for and was very transparent with pricing for all options. He went above and beyond by delivering the vehicle to our home after we decided on...
Response from the owner Replied: Anthony, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 30, 2024
The staff at Mercedes is wonderful and provides an excellent experience. Highly recommend!!
Response from the owner Replied: Thank you Przemek for your kind words about our wonderful staff and the excellent experience you had; we truly appreciate your recommendation!
Google Review
- December 30, 2024
I had a great time working with Gregory Gazzola at Mercedes Manhattan. He was very professional and knowledgeable about the products. When looking for a car he drew my attention to the pros and cons of each model and helped me make a more informed decision. Overall, I had a great experience at...
Response from the owner Replied: Alyssa, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 29, 2024
Response from the owner Replied: Aaron, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 29, 2024
Great service. Efficient and friendly.
Response from the owner Replied: J. Edwards, thank you so much for taking the time to leave us a 5-star review!
Google Review
- December 29, 2024
Response from the owner Replied: Rahul, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 29, 2024
Great people, great car, great deal!
Response from the owner Replied: Robert, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 29, 2024
John and the team in New York City went above and beyond! He really took his time, explaining everything to me, and then helping me purchase my car. I must say this has been the best car purchasing Experience I’ve ever had. Thank you again to John and the team I highly recommend them to anyone!!!
Response from the owner Replied: Bobbie, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 29, 2024
Mary G. provided an exceptional purchasing experience that was seamless and enjoyable. Her dedication was evident as she actively engaged in every aspect of the business, ensuring everything ran smoothly. She even went above and beyond by entertaining my energetic 2-year-old, taking him to see the...
Response from the owner Replied: Carolina, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- December 29, 2024
Response from the owner Replied: Ansarvik, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 29, 2024
Cherlyn was very helpful and knowledgeable she got us exactly the car we searched for. Thank you.
Response from the owner Replied: Eran, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Cars.com Review
- December 29, 2024
Very courteous and professional service, work done on time as promised, everyone was very helpful
Cars.com Review
- December 29, 2024
Schedule an appointment for service n request loaner upon arrival. Came in dropped the car off picking up loaner. Very smooth process just a little disappointed, that they only provides sedan as their loaner fleet. I’m dropping off GLS.
Cars.com Review
- December 28, 2024
Very easy deal ,and nice experience Robert the salesman made this work and as a repeat customer I’m very happy .
Google Review
- December 28, 2024
Cheryln Miller, my Saleswoman, is magnificent. She is the consummate professional. She is caring, and just a beautiful person.
Response from the owner Replied: Carol, we are grateful that you took the time out to leave us a 5-Star review! Your feedback helps us to improve service for everyone!
Google Review
- December 28, 2024
My experience at Mercedes Benz of Manhattan was wonderful. Nicole followed up with me every step of the way and made sure that I got exactly what I wanted. This is my second truck from Nicole and I will definitely be going back.
Response from the owner Replied: Amanda, we are happy to hear you had a 5-Star experience at Mercedes-Benz and Sprinter Manhattan! Thank you for your review!
Google Review
- December 28, 2024
Harald was great helping us.
Response from the owner Replied: Thank you Akhil for your kind words about Harald, we truly appreciate your feedback and are glad to hear he was able to assist you!
Google Review
- December 28, 2024
Response from the owner Replied: Thank you, Gregory, for the fantastic 5-star rating; your support means a lot to us!
Google Review
- December 28, 2024
Its a Long story but let me tell you quickly, my car was in bad shape and I realize that sometimes you get a car thats not perfect, This dealership had the patience and perseverance to find the issues with this car. It took them 2 months to fix this car, not because of them because this car had a...
Response from the owner Replied: Mario, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 28, 2024
I cannot believe that a brand like Mercedes-Benz could have a dealership with such a complete disregard for customer experience! I’ve always had excellent, luxurious experiences at other Benz dealerships, but Mercedes-Benz Manhattan is a total disaster.1. Constant system errors and inconsistent...
Response from the owner Replied: Danni, thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- December 28, 2024
John Peppes is outstanding! Highly recommend! Great service, great attitude, easy transactions. He's been my go to man for the last 20 years! A+++ as always. Thank you!
Response from the owner Replied: N F, we are thrilled that you had an excellent experience with us. Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 28, 2024
I recently had the pleasure of purchasing a vehicle at Mercedes-Benz Manhattan, and I must say, the entire experience exceeded my expectations. From the moment I walked through the doors, I was met with warmth and professionalism that truly set this dealership apart.A special thanks to my salesman,...
Response from the owner Replied: Mikey, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- December 27, 2024
Giulia and her team are the absolute best.Expertise and attention to detail for our entire fleet keeps us coming back for all of our service needs.
Response from the owner Replied: Nick, we're so grateful for your kind words! Thank you for acknowledging Giulia and her team's expertise and attention to detail in servicing your fleet.
Google Review
- December 27, 2024
Response from the owner Replied: Qingyu Sun, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 26, 2024
Best experience with leasing my new car! My salesperson, Bianca, was so patient and answered my endless questions thoroughly and with a smile. I was taught how to use the car and its many features before driving it out of the showroom. I would definitely lease a car again with Bianca and MB...
Response from the owner Replied: Michele, thank you so much for taking the time to share your 5-Star experience at Mercedes-Benz and Sprinter Manhattan! We take pride in knowing our customers are happy with their store experience!
Google Review
- December 26, 2024
Response from the owner Replied: Harry, thank you for the 5-Star rating!
Google Review
- December 26, 2024
I recently had the pleasure of working with Patrick Hunter, the sales manager, and Jeremy Perez, the sales consultant, at Mercedes-Benz of Manhattan. Both Patrick and Jeremy were incredibly helpful, polite, and creative throughout the entire process of trading in my old car for a new one.I was truly...
Response from the owner Replied: Dana, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 25, 2024
I'm 56 and unfortunately with age comes purchasing many vehicles . Whether it be for myself , wife , kids but unfortunately many cars . And I'd have to say in all those transactions I've NEVER had a better one than with Mercedes- Benz Manhattan !!! I really would rather not have bought a car from...
Response from the owner Replied: Mark, thank you so much for taking the time to provide positive feedback. We are so delighted that you rate our service so well. We strive to provide just that for all our customers. We look forward to seeing you again soon!
Google Review
- December 25, 2024
Response from the owner Replied: Bogdan, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 25, 2024
Response from the owner Replied: Eric, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Thank you Amaury for your 4-star rating, we appreciate your support and feedback!
Google Review
- December 24, 2024
Wonderful experience aside from all the construction Staff doing their very best to adjust
Response from the owner Replied: Thank you, Sandee, for your kind words and understanding during our construction; we truly appreciate the hard work of our staff to ensure a great experience for you.
Google Review
- December 24, 2024
Harald went above and beyond to make our experience quick and easy. The car was exactly what we wanted.
Response from the owner Replied: Thank you, Alexandra, for your kind words! We're so glad Harald could make your experience smooth and that you got the perfect car.
Cars.com Review
- December 24, 2024
Harald went above and beyond to make our experience quick and easy. The car was exactly what we wanted.
Google Review
- December 24, 2024
Extremely helpful and efficient. They made the process of buying a new a breeze.
Response from the owner Replied: Andrew, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 24, 2024
I brought my car in to have a noise. Checked out with my power steering. And they gave it back to me not starting and needing seven thousand dollars worth of work to repair what they damaged
Response from the owner Replied: We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 24, 2024
We recently leased a new 2024 E450 Mercedes at Manhattan Mercedes dealership. Our sales consultant, John Peppes worked tirelessly to find the right car for us. We previously worked with John and was once again impressed with his level of professionalism and knowledge throughout the sales...
Response from the owner Replied: Barbara, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Paul, we are thankful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 24, 2024
Response from the owner Replied: Jesse, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 24, 2024
Exceptional service from the mercedes team.
Response from the owner Replied: Randy, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 24, 2024
I was very impressed with the service I received, everything went great,thank to all who helped me from the time I drove in to the time I picked up my car
Response from the owner Replied: Joseph, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 24, 2024
A seamless process from start to finish. Mike was extremely helpful and patient. We'll be back in a few years!
Response from the owner Replied: Leah, our priority is customer service and we are ecstatic that we met that mark. Kind folks like you make our job a pleasure!
Google Review
- December 23, 2024
Amazing experience time and time again with superstar of sales Gregory Gazzola. Reliable, honest and compassionate service as always. Highly recommend and will definitely come here again for future cars!
Response from the owner Replied: Natalie, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 23, 2024
John is an excellent Representative for Mercedes Benz. He’s very informative, professional and treats his clients the way we except by Mercedes Benz. I look forward to continuing to do business with John for all my future purchases. I won’t work with Any other Mercedes Benz Dealership.
Response from the owner Replied: Edward, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 23, 2024
Response from the owner Replied: Nancy, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 23, 2024
John was very helpful, patient and accommodating! He helped me obtain my new car. Would highly recommend.
Response from the owner Replied: John, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 23, 2024
Response from the owner Replied: Naza, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 23, 2024
I could not be happier with my experience at Mercedes-Benz Manhattan. Jeremy Perez was absolutely fantastic in helping me buy my new Mercedes GLC 300. I would recommend him to anyone who is looking to buy or lease a new Mercedes-Benz.
Response from the owner Replied: Chris, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 22, 2024
Response from the owner Replied: Edward, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 22, 2024
Response from the owner Replied: Esme, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 22, 2024
Very friendly and communicative. Transparent and fair. Salesperson, Katherine Calle, was awesome and staff and finance were helpful.
Response from the owner Replied: Thank you, Jonathan, for your kind words! We're glad to hear that Katherine and the rest of the team made your experience a positive one. Your feedback means a lot to us!
Google Review
- December 22, 2024
Excellent service. Over and above.
Response from the owner Replied: Thank you Jeffrey for your kind words; we're glad our team could provide you with excellent service!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you, Marie, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 21, 2024
Everyone tried their best, but the ongoing construction clearly had a material adverse impact on service and all of the normal functions of the dealership. After 9 consecutive years of world class service this year was far, far from that. Everyone was obviously trying their best and I expect my...
Response from the owner Replied: Don & Skip, thank you for your review. but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- December 21, 2024
Response from the owner Replied: Arash, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- December 21, 2024
Perfect experience
Response from the owner Replied: Thank you, Anuj, for your wonderful feedback; we're so glad you had a perfect experience with us!
Google Review
- December 20, 2024
With the ability to choose any Mercedes location, it’s no small statement to say my wife and I wouldn’t dare consider teaming up with anyone other than Robert Nowomiejski at Manhattan. He’s simply superb throughout any part of the relationship journey, and saying he goes above and beyond is an...
Response from the owner Replied: Ralph, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- December 20, 2024
Gulia was amazing & a complete pleasure. Courtesy of a Manhattan pothole I had a flat. I am from out of town and it was just before three in the afternoon. I had a three o’clock appointment and I called the service department which told me they were open till five and indicating we could walk in...
Response from the owner Replied: Thank you, Michael, for sharing your experience and recognizing Gulia's exceptional service; we're glad she could assist you and ensure your car was taken care of despite the challenges.
Google Review
- December 20, 2024
Response from the owner Replied: Sy, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 20, 2024
Response from the owner Replied: Steven, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- December 20, 2024
Our salesman at Mercedes Benz Manhattan was truly amazing. Casper went above and beyond to ensure that our experience was top notch. He found us the perfect car to fit our needs, he was patient and attentive explaining all of the features and amenities of the car and even delivered it to our door....
Response from the owner Replied: William, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- December 19, 2024
Angelo is very professional and helpful to perform my car maintenance. He makes sure I have up to date information. Highly recommend him.
Cars.com Review
- December 19, 2024
I recently leased a 2024 EQS and had a fabulous experience from start to finish. I particularly want to give a shout out to Katherine Calle as she was super to work with.
Google Review
- December 19, 2024
Wonderful customer service. An enjoyable experience from start to finish. I live in Georgia and the dealership is shipping my new car. Evan Wareham was terrific to work with and I look forward to purchasing my next vehicle with MB of Manhattan.
Response from the owner Replied: Thank you Chandler for your wonderful feedback! We're glad to hear you had an enjoyable experience and that Evan was great to work with. We look forward to helping you with your next vehicle purchase!
Google Review
- December 19, 2024
The car was in the dealership for 5 weeks, and some issues were left unsolved. I tried to contact my service advisor, but no response for two days. Unacceptable service from Mercedes!!
Response from the owner Replied: Simon, we are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We'd like to get on a call and address this ASAP, we value your business.  Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 19, 2024
My service advisor, Suleyaman was excellent. Courteous and accommodating and efficiently took care of my auto needs.
Response from the owner Replied: Armand, thank you so much for your 5-Star review. We will share this with the Mercedes-Benz Manhattan team!
Google Review
- December 19, 2024
They are very professional and update the customers frequently. Best dealer i have dealt with so far!!! Highly recommended
Response from the owner Replied: NIcholas, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 19, 2024
They are professional, smooth process and unbeatable offer. Bianca is perfect! We close the deal with in 2 weeks
Response from the owner Replied: Xin Zhao, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- December 19, 2024
Response from the owner Replied: Thank you Carleny for 5-star rating; we truly appreciate your support!
Google Review
- December 18, 2024
Great service and professionalism
Response from the owner Replied: Thank you for your kind words and for choosing our service. We appreciate your feedback!
Google Review
- December 18, 2024
Excellent Service as always.
Response from the owner Replied: Thank you Katherine! We truly appreciate your kind words and are glad to hear you consistently enjoy our service.
Google Review
- December 18, 2024
Response from the owner Replied: Akshay, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- December 18, 2024
Response from the owner Replied: Ronaldo, we're sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 18, 2024
Excellent service, thank you Angelo. Came in for recall related update on rear view camera, walked out with all systems updated, feels like a new car!!
Response from the owner Replied: Mark, thank you for the great 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 18, 2024
Absolute top notch facility, staff, work and management.You get true value and quality for your $.Not my first luxury car rodeo but will be my last for any Mercedes service, ever!Highest rate 5 plus stars!!!
Response from the owner Replied: Thank you Daniel for your amazing feedback! We're delighted to hear you had such a positive experience with our facility and staff—your satisfaction means everything to us!
Google Review
- December 18, 2024
Very positive and seamless experience. Outstanding service from start to finish. Special call-out to Michael Giordano - salesmen and car expert extraordinaire!
Response from the owner Replied: Thank you Reiner for your kind words and recognition of Michael's expertise; we're glad you had such a positive experience with us!
Google Review
- December 18, 2024
Purchased vehicle from MBM, received purchase packet, made appointment at NJ MVC (retirees/employees must register their own vehicles) and was sent away due to lack of dealer signature on the Certificate of Origin and missing luxury tax form. Unable to take possession of vehicle, need to send...
Response from the owner Replied: Kathy, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- December 18, 2024
I had a great experience with Carmen Salcedo at Mercedes-Benz of Manhattan. She was very knowledgeable about the cars I was interested in and took the time to answer all my questions without any pressure. Carmen made the process easy and enjoyable. I’ll definitely be coming back to her when I’m...
Response from the owner Replied: Christian, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- December 18, 2024
Response from the owner Replied: Matthew, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 18, 2024
Response from the owner Replied: Thank you, Jaidev, for the fantastic 5-star rating! We truly appreciate your support.
Google Review
- December 18, 2024
What a great experience at Mercedes-Benz Manhattan and it is all thanks to George who incredibly helpful and professional, as well as sales manager Kristin. They provided an exceptional experience and made the entire process seamless and easy. They truly went above and beyond and it was a pleasure...
Response from the owner Replied: Nicholas, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Cars.com Review
- December 17, 2024
What a great experience at Mercedes-Benz Manhattan and it is all thanks to George who incredibly helpful and professional, as well as sales manager Kristin. They provided an exceptional experience and made the entire process seamless and easy. They truly went above and beyond and it was a pleasure...
Google Review
- December 16, 2024
Response from the owner Replied: Gaurav, we are thrilled that you had an excellent experience with us! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 16, 2024
Franco is the best advisor of all. He’s super attentive and kept me informed throughout the day. I really appreciate everything he worked out for me.
Response from the owner Replied: Annie, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 16, 2024
I had a great experience and love my new car. John H & Bianca S made it a breeze and I couldn’t be happier.
Response from the owner Replied: Thank you Liz, we're so glad to hear you had a great experience and love your new car.
Google Review
- December 16, 2024
Response from the owner Replied: Thank you, Jeff, for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 14, 2024
The best sales associate I have ever dealt with in 30 years of buying cars. Evan helped me get my car in one day.
Response from the owner Replied: Christian, so happy to hear about your 5-Star experience with us. Looking forward to seeing you again!
Google Review
- December 14, 2024
Very disorganized. Months to make an appointment and then they don’t have technicians ready to see a car that is supposed to be perfectly working
Response from the owner Replied: Christian, we are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We'd like to get on a call and address this ASAP, we value your business.  Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 14, 2024
Went in for service B for $900. Ended up spending $4,000 on “necessary” surprise issues.
Response from the owner Replied: Dan, I appreciate you sharing your experience and understand how frustrating it can be to face unexpected costs. Your feedback is important to us, and we're here to help clarify any concerns you may have. Please feel free to reach out via text or call for further assistance.
Google Review
- December 14, 2024
Outstanding service!
Response from the owner Replied: Sarose, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- December 14, 2024
Great experience ! Would highly recommend MBM ! This is my first MB and I am so glad I worked with this location !George was amazing he answered all my questions and was always available through the process .Caroline is amazing and made sure I got exactly what I wanted .I love my new truck !
Response from the owner Replied: Dorianne, thank you for this 5-Star review. We can’t wait to have you back at Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 14, 2024
Response from the owner Replied: Seema, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- December 14, 2024
Had a great experience! Very efficient and thorough! So much better than the Mercedes in Brooklyn which should be avoided at all costs.
Response from the owner Replied: Thank you Supreeti for your wonderful feedback. We're glad you had a great experience and found our service efficient and thorough—your comparison means a lot to us!
Cars.com Review
- December 13, 2024
Sales person George Baptiste is excellent, responsible, attentive and very profesional. Facility staff is very profesional.
Google Review
- December 13, 2024
Bad bad customer service.
Response from the owner Replied: T Marc, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 13, 2024
I called several times to find out when I would pick up the vehicle. The secretary spoke with the service department for 2 days. I never received a response. The only thing they had to tell me was that they were busy. They also never told me that if I left my car, they would call me a taxi. I am...
Response from the owner Replied: Thank you for sharing your experience, Jose. I understand how frustrating it must have been to not receive timely updates regarding your vehicle and the lack of communication about transportation options. We appreciate your feedback, as it helps us improve our service. If you need further assistance, please feel free to reach out via text or call.
Google Review
- December 13, 2024
I wanted to give a five-star review! I’ve had my Mercedes GLB250 serviced twice for both A and B services, and overall, the experience has been excellent. I really appreciate the advanced diagnostic technology that thoroughly scans the vehicle to identify any potential issues.The staff is...
Response from the owner Replied: Thank you, Jasmine, for your kind words and feedback! We're glad to hear you had a positive experience with our staff and advanced diagnostic technology. Your suggestion about including a complimentary car wash is valuable, and we'll certainly take it into consideration.
Google Review
- December 11, 2024
Exceptional Customer Service from George Rudovic & Malik Barnett!I recently had the pleasure of visiting Mercedes-Benz Manhattan and was absolutely blown away by the exceptional customer service I received. George Rudovic and Malik Barnett went above and beyond to make sure my experience was...
Response from the owner Replied: Thank you Liz for your feedback. We're glad to hear that George and Malik provided you with such exceptional service and made your experience enjoyable. Your recommendation means a lot to us!
Google Review
- December 10, 2024
Response from the owner Replied: Thank you Zio for the 5-star rating, we truly appreciate your support and look forward to serving you again!
Google Review
- December 10, 2024
Response from the owner Replied: Sasha, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Cars.com Review
- December 10, 2024
I’ve dealt Mercedes before. They are an excellent company to work with and I plan on continue working with Mercedes in the future. Thanks guys what are you doing?
Google Review
- December 09, 2024
Excellent and efficient care & management of car services
Response from the owner Replied: Peter, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- December 08, 2024
This is our 4th lease car from Mercedes and the experience was wonderful. Evan was instrumental in making this transition happen as smoothly as possible. Thank you so much for the excellent customer service, it exceeded all expectations.
Response from the owner Replied: Julia, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 08, 2024
Excellent customer service
Response from the owner Replied: Thank you, Les, for your kind words about our customer service; we truly appreciate your support and are glad our team could make a positive impression.
Google Review
- December 08, 2024
Great customer service.
Response from the owner Replied: Flor, we appreciate your kind words about our customer service!
Google Review
- December 08, 2024
Response from the owner Replied: Thank you, Nat, for the 5-star rating, we truly appreciate your support!
Google Review
- December 08, 2024
Phenomenal service! Everyone I encountered was extremely helpful and kind. Tsewang was amazing!
Response from the owner Replied: Jennifer, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- December 08, 2024
My salesperson Jeremy Perez, Manhattan was experienced and professional.He helped me select all the options on my car and the outcome exceeded my expectations.My car arrived exactly when Jeremy had promised. Jeremy took care of all the fine details and made the finance process seamless. I am...
Response from the owner Replied: Valerie, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 08, 2024
Response from the owner Replied: Thank you, Stamatios, for your fantastic 5-star rating; we truly appreciate your support!
Google Review
- December 07, 2024
Response from the owner Replied: Ali, thank you so much for this 5-Star review! We really appreciate you being a customer! We are here for you anytime!
Google Review
- December 07, 2024
Very smooth transaction, the staffs there are nice.
Response from the owner Replied: Yunhao, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 07, 2024
I dropped my car off for a collision repair on a Wednesday 2 weeks ago. At the time I was told that I would receive a call from the gentlemen who handled the intake at collision department. This is what happened since:1. I never received a call that Friday or ever2. I left 3 messages for said...
Response from the owner Replied: Danny, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- December 07, 2024
Anastasia, Patrick, and Scott were great. Helped me lease a GLE 63s for a great price while other dealerships were unable to. Call Anastasia for your next Mercedes Benz!
Response from the owner Replied: Thank you, E, for your kind words and for recognizing Anastasia, Patrick, and Scott; we're so glad they could assist you with leasing your GLE 63s at a great price!
Google Review
- December 07, 2024
Anastasia From mb of Manhattan gave an insane deal on my new gle 63 nobody even came close to matching her price . I highly recommend her .
Response from the owner Replied: Hi Daniel, thank you for taking the time to provide a positive 5-Star rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers!
Google Review
- December 07, 2024
McGory is an excellent helper. He made my experience with Mercedes extremely positive. Thank him.
Response from the owner Replied: Thank you Nelson, we're glad to hear that McGory made your experience so positive, and we appreciate your kind words.
Cars.com Review
- December 07, 2024
Best service in NYC by far, Angelo is fantastic, great communication and car is also ready when he says it will be.
Google Review
- December 07, 2024
Gulia was tremendous to deal with. Very professional and very friendly. She was able to answer any questions I had and was in touch as soon as my car was ready. It couldn’t have been a more smooth process!
Response from the owner Replied: Joel, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- December 07, 2024
Great dealership. Highly recommended. John Peppes helped us to find our perfect car
Response from the owner Replied: Karen, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- December 07, 2024
Response from the owner Replied: John, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- December 06, 2024
I highly recommend Robert Nowomiejski! He was very attentive to my needs and concerns for my new vehicle. He was in constant contact with me during the selection and customization process.The dealership is very clean and staff is very friendly and approachable!Overall, I highly recommend Robert to...
Response from the owner Replied: Thank you Barbara for your wonderful feedback! We're glad to hear that Robert was attentive to your needs and that you had a pleasant experience at Mercedes-Benz Manhattan. Your recommendation means a lot to us!
Google Review
- December 06, 2024
Beautiful dealership, even though renovations are continuing. Prompt service by the service department. A pleasant environment to wait for your vehicle.
Response from the owner Replied: Joseph, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Google Review
- December 05, 2024
Response from the owner Replied: Thank you Mel for your 5-star rating, we truly appreciate your support!
Google Review
- December 05, 2024
Don't even bother going anywhere else besides this location. I went into another location close to my house when I had some free time and instantly walked out. They were so snobby and high priced. So i called MB which I had bought cars from them before, and literally bought a car over the phone. The...
Response from the owner Replied: Rachel, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- December 05, 2024
Outstanding service from everyone involved. Courteous quick and efficient The team could not have performed better
Google Review
- December 05, 2024
Robert was fantastic and helped me with the (non-Mercedes) lease return and picking the current car.
Response from the owner Replied: Alexa, thank you for the 5-Star review. We are thrilled that you had an excellent experience at our dealership!
Google Review
- December 05, 2024
Souleyman is the BEST ADVISOR!!! Take care of me every time I go there…
Response from the owner Replied: Thank you, Amadou! We're so glad to hear that Souleyman consistently takes great care of you; your support means a lot to us!
Google Review
- December 05, 2024
Response from the owner Replied: Thank you, Gearoid, for the fantastic 5-star rating; we appreciate your support!
Google Review
- December 04, 2024
Response from the owner Replied: Thank you for the 5-star rating, Shami !
Google Review
- December 04, 2024
My experience is top-notch every time I visit Mercedes-Benz Manhattan. Sales Consultant Cherlyn Miller made my experience worth it. Cherlyn is attentive, professional, and knowledgeable. I recommend MBM if you are looking for a Grade A experience.
Response from the owner Replied: Thank you, Tiffany, for your wonderful feedback! We're glad to hear that Cherlyn provided you with such a great experience, and we appreciate your recommendation.
Google Review
- December 04, 2024
From start to finish - our experience with Mercedes Benz Manhattan was wonderful.However, the highlight of our experience was undoubtedly our salesperson, Casper.We had the pleasure of working with Casper at a different Mercedes Benz dealership in 2022, and our positive experience with him made it...
Response from the owner Replied: Matthew, thank you so much for this 5-Star review. We really appreciate your business and helping to share the word about Mercedes-Benz and Sprinter Manhattan!
Google Review
- December 04, 2024
Response from the owner Replied: Thank you Bill for the 5-star rating, we truly appreciate your support!
Google Review
- December 04, 2024
Hi. Communication was terrible. Right before holidays and no one was reaching out with updates so I cud plan. Also I asked them to get what I thought was tar on my hood off. And they just yes's me and returned car same. I sent email requesting them to fix and again no response or communication...
Response from the owner Replied: Shab, I truly apologize for the lack of communication and the issues you experienced with your vehicle. I understand how frustrating it is not to receive updates, especially before the holidays, and I’m sorry we didn’t meet your expectations regarding the tar removal and follow-up. Your feedback is important, and I encourage you to reach out to us directly via text or call so we can address your concerns and ensure a better experience moving forward.
Google Review
- December 04, 2024
Response from the owner Replied: Thank you, Sheron, for your 5-star rating; we truly appreciate your support!
Google Review
- December 04, 2024
Mary is the best sales person I have every experience to day I bought my first Benz ever one there where the best !! No foolish there!!
Response from the owner Replied: Thank you Charles for your kind words about Mary and your experience buying your first Benz; we’re so glad to hear you had a great time with us!
Cars.com Review
- December 04, 2024
Mercedes- Benz Manhattan is always professional and courteous .My sales rep was amazing each time I needed help.
Cars.com Review
- December 04, 2024
they are very good I can recommen them to my friends Thank you very much
Cars.com Review
- December 04, 2024
This was the easiest experience I’ve had getting a new car, Jamali was great & professional, he made the process fast & simple & the best of all he got me the car that I want with a great price.
Google Review
- December 03, 2024
The best sales is nesto sibilla he is very friendly very cool person have much respect helping me a lot to get my car leases
Response from the owner Replied: Sabrin, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 03, 2024
Response from the owner Replied: Carl, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you!
Google Review
- December 03, 2024
John was super professional in all aspects of his job. Very honest, helpful and a pleasure to do business with. We love our new car
Response from the owner Replied: Greg, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 03, 2024
Excellent service
Response from the owner Replied: Charles, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- December 03, 2024
George B is a fantastic champion for his clients. Very responsive and persistent. Thank you!
Response from the owner Replied: Thank you Robert, we truly appreciate your kind words about George B and are glad to hear he made such a positive impact for you.
Google Review
- December 03, 2024
I waited almost 8 hours for oil change. Too long
Response from the owner Replied: Thank you for your feedback, Jae; I understand that an 8-hour wait is excessive, and I appreciate your patience as we work to improve our service times.
Google Review
- December 03, 2024
Never go to this collision repair department! Unimaginably poor experience in countless ways. .
Response from the owner Replied: Elizabeth, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- December 02, 2024
The place is clean the repairs are top notch but the care we received from Marco was exceptional he was very professional very nice extremely well versed in repairs & extremely helpful!!! Felt at ease with his recommendations on future repairs necessary to keep my car running like new. Sometimes...
Response from the owner Replied: Mindy, on behalf us all of us at Mercedes-Benz and Sprinter Manhattan, we would like to thank you for sharing this great 5-Star review about our store! We are thrilled that you enjoyed your experience!
Google Review
- December 02, 2024
The service representative assigned to me. Mr. Jonathan Then. Was AMAZING!! I give him 10 out 10 for:ProfessionalismKnowledgeExperienceExpertiseHonestyCarePromptness
Response from the owner Replied: Celeste, we are happy to hear you had a 5-Star experience at Mercedes-Benz and Sprinter Manhattan! Thank you for your review!
Google Review
- December 02, 2024
Response from the owner Replied: Thank you, John, for your 5-star rating; we truly appreciate your support!
Google Review
- December 02, 2024
Smooth , time efficient transaction - top of the notch sales person and finance manager
Response from the owner Replied: Thank you, Ahmet, for your kind words about our smooth transaction and our outstanding sales person and finance manager; we truly appreciate your feedback!
Google Review
- December 02, 2024
Great cars great friendly service
Response from the owner Replied: Thank you, Jonah, for your wonderful feedback about our cars and service; we appreciate your support!
Google Review
- December 02, 2024
Loved working with Mercedes-Benz! This location has such a great time and is so helpful. Nicole Nieves was a huge part of why I went with Mercedes and was the reason the process was so efficient and streamlined. She was so helpful and kind and went above and beyond to get me the car I wanted asap at...
Response from the owner Replied: Sarah, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Cars.com Review
- December 02, 2024
Service at MBZ Manhattan is a nightmare, if it ever gets done. Knowing that they are under-construction, I actually dropped off my car _early_, days before it's appointment. The day of it's appointment came and went, and the car was _never_ taken in for service. On top of that it took many calls to...
Google Review
- December 01, 2024
In spite of the renovations, my entry into the service station was impressive. It may be a basement garage, but they brought together the grit of auto mechanics and the style of Mercedes to the space. Unfortunately, I waited quite a while for anybody to greet me once I parked. There were plenty of...
Response from the owner Replied: Thank you, Timothy, for your thoughtful feedback and for recognizing the renovations and style of our service station; we appreciate your patience and understanding during your visit, and we'll work on improving our greeting process to ensure a better experience for all customers.
Google Review
- December 01, 2024
What a first-class experience purchasing from MB Manhattan! Everything from the facility to the team is a departure from what you imagine in a car dealership. We were treated exceptionally from arrival to departure. My wife wondered if she would get a big red bow on her car - I told her not to get...
Response from the owner Replied: Jesse, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- December 01, 2024
Top notch service at Mercedes Benz Manhattan. My service advisor Sulayman is very professional, polite, accessible and knowledgeable. Also, everyone welcome me and made me feel at home. Excellent service!
Response from the owner Replied: Thank you, Lolita, for your kind words! We're glad to hear that Sulayman and the team made you feel at home and provided excellent service. We appreciate your support!
Google Review
- December 01, 2024
Jamali was great and professional, he made the sales process very fast & easy, he helped me get the car that I want with the price I can afford.
Response from the owner Replied: Thank you, Diana, for your kind words! We're glad Jamali could make your car-buying experience smooth and enjoyable. Enjoy your new ride!
Google Review
- December 01, 2024
Response from the owner Replied: Daniel, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- December 01, 2024
Seamless process. Friendly & knowledgeable staff. Jamali & Malik took excellent care of me!
Response from the owner Replied: Thank you, Nikki! We're so glad to hear that you had a seamless experience and that Jamali & Malik provided excellent care. Your feedback means a lot to us!
Google Review
- December 01, 2024
Response from the owner Replied: Thank you, Gloria, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 30, 2024
Mercedes-Benz Manhattan is a cut above the rest in every modality. The experience I had with Harald Adler was refreshing and uniquely positive. Harald was exorbitantly knowledgeable, informative, professional and kind. I received first class service from start to finish as he made the process...
Response from the owner Replied: Anna, thank you for the 5-Star rating!
Google Review
- November 30, 2024
Ask for Robert he is the best!
Response from the owner Replied: Mariecha, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- November 30, 2024
George Rudovic was so great to work with. Between Patrick and George I couldn’t be happier with their true professionalism
Response from the owner Replied: Ella, thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- November 30, 2024
George Rudovicvwas great to work with
Response from the owner Replied: Mina, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 30, 2024
Harald was great! 5 stars all the way. I had a wonderful experience.
Response from the owner Replied: Adrian, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 30, 2024
I had an amazing experience with Harald Adler from start to finish. I would highly recommend Harald as he is extremely professional and efficient.
Response from the owner Replied: The team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you so much, Aimee, for the 5-star rating; your support means a lot to us!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you, Gregory, for your amazing 5-star rating; we truly appreciate your support!
Cars.com Review
- November 30, 2024
Robert was amazing to work with . He was knowledgeable, patient, and personable. I recommend him to friends and family and will continue to recommend him. He was a pleasure to work with
Google Review
- November 29, 2024
Great service very professional. Really make you feel part of the Mercedes family. They were able to accommodate all of my requests and help me find the best Mercedes for me. Great thanks to John for following through with everything.
Response from the owner Replied: Thank you, Samuel, for your kind words; we're glad to hear you felt like part of the Mercedes family and that John could assist you in finding the perfect vehicle!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Nir, for the fantastic 5-star rating; your support means a lot to us!
Google Review
- November 29, 2024
A staff that has no knowledge of how a large company like Mercedes operates! I purchased an auxiliary battery for my car online from the official Mercedes-Benz website, and after some time, the battery started causing issues. When I contacted the online store, they told me to visit the nearest...
Response from the owner Replied: Fanol, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Cars.com Review
- November 29, 2024
Robert was amazing to work with. He is knowledgeable patient and personal. I would and I have recommended him to my friends and family
Cars.com Review
- November 29, 2024
Great experience working with Gregory Gazzola. The car was beautiful. We are totally satisfied. I would certainly recommend this dealership to anyone
Google Review
- November 28, 2024
Response from the owner Replied: Sorry to hear your experience was less than 5-Stars. If you’re open to discussing your experience further, please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600.
Google Review
- November 28, 2024
Response from the owner Replied: Vicki, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- November 28, 2024
Response from the owner Replied: Catherine, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 28, 2024
Response from the owner Replied: Ting Fang, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive a 5-Star rating, thank you!
Google Review
- November 28, 2024
I had the pleasure of working with John for my GLC purchase, and he truly excels at what he does. The entire process was smooth and transparent. I highly recommend this dealership, especially John as a salesperson. He has all the expertise and he works for customer and makes sure customer is satisfied.
Response from the owner Replied: Thank you, Sharad, for your kind words and for recognizing John's efforts; we're glad to hear that your GLC purchase was a smooth and transparent experience.
Google Review
- November 28, 2024
I brought the car for repairs and a state inspection on November 1st. I received a message the car was ready on the 13th. When I came to pick it up the inspection was not done and it took until the 27th for the service to be completed. Upon pick up, 2 new issues with the car were discovered and I...
Response from the owner Replied: Kyle, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 28, 2024
Very efficient. Fitted us in for an inspection at short notice. Very helpful.
Response from the owner Replied: George, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 28, 2024
Response from the owner Replied: Alfrae, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Google Review
- November 28, 2024
Excellent new car purchasing experience.
Response from the owner Replied: Harold, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 28, 2024
Very horrible experience withe preowned sales. And service department is worst managers are so busy to return calls on complaint took 3 months to get it fixed had to keep calling them. Will never recommend anyone to this dealership they are not bother after they sold the car no one is there to...
Response from the owner Replied: Sehal, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 28, 2024
Mary has been an absolute pleasure to deal with. We have been working with her and Mercedes Benz Manhattan for the past 10 years and Mary deserves 10 stars. Her dedication to her customers and attention to details is nothing less than stellar. We will continue to work with Mary for many years to...
Response from the owner Replied: Joseph, thanks for the 5-Star review! The team at Mercedes-Benz and Sprinter Manhattan is thrilled you’re happy with your recent visit!
Google Review
- November 28, 2024
Simply the best no other way to describe it
Response from the owner Replied: Jason, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- November 28, 2024
We had another opportunity to lease our new car at Manhattan Mercedes. This is probably our 8th car through this dealership. John Peppes is our go to sales person, and we just call to arrange pickup! We dealt with Scott Malise who arranged our financing, and spent time with Edwin Yanes who was...
Response from the owner Replied: Gary, the team here at Mercedes-Benz and Sprinter Manhattan is thrilled to receive a 5-Star rating, thank you!
Google Review
- November 28, 2024
My experience at Mercedes Benz Manhattan was excellent from beginning to end of transaction. We leased an S Class and we were very satisfied with the attention from our Sales Consultant Greg. He made every step of the transaction very clear and stress free. I will highly recommend this...
Response from the owner Replied: Fernandito, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- November 28, 2024
Response from the owner Replied: Thank you Rock for your 5-star rating; we truly appreciate your support!
Google Review
- November 28, 2024
Excellent service with all the staff, specially Robert Sulaymanov. He went above and beyond to get the car I wanted and it was ready on time. It was a quick and easy process. Love My car will be Coming back to get my next car here.
Response from the owner Replied: Thank you Marina for your kind words. We're so glad Robert could help you and that you had a smooth experience. We look forward to seeing you again for your next car!
Google Review
- November 28, 2024
Excellent customer service. Very attentive staff especially Sulayman who took charge, sent me on my way quickly and returned the car by end of the day to my garage. Highly recommend the dealership and very professional staff.
Response from the owner Replied: Michelle, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Cars.com Review
- November 27, 2024
Went to dealership on Saturday salesman was extremely helpful. We found car I was interested in and agreed on a lease price with his first. There was no haggling I told him price I wanted to pay and he came back with a price within five dollars.
Cars.com Review
- November 26, 2024
No customer service at all. Usually I go to dealership in Westchester where customer service and interaction is impeccable. At this location 1/5 stars is generous from me
Cars.com Review
- November 26, 2024
Great people and awesome service. Will definitely be back in future. Highly recommend this location.
Cars.com Review
- November 24, 2024
MB Manhattan has dramatically improved its service, which had fallen off during and following the Covid pandemic.
Google Review
- November 24, 2024
My service advisor, Herman communicated frequently with me during the service. He was very professional and answers all my questions. Would highly recommend him!
Response from the owner Replied: Elena, thank you so much for this 5-Star review, we really appreciate you being a customer!
Google Review
- November 24, 2024
My main complaint is their internet is not the best. Tried to pay my bill on line numerous times and it wouldn’t let me. Turned out the system was down. A notification to that effect would have been nice. Their pickup and redelivery is great.
Response from the owner Replied: Thank you for your feedback! We appreciate your kind words about our pickup and redelivery service. We apologize for any inconvenience you experienced with our online payment system. Your comment about a notification is duly noted.
Google Review
- November 24, 2024
Response from the owner Replied: Mehr, thank you so much for this 5-Star review. We really appreciate you being a customer and helping to share the word about us!
Google Review
- November 23, 2024
Good convenient service. The construction makes pedestrian access to the building difficult, but hopefully that will be done soon.
Response from the owner Replied: Thank you, Joel, for your feedback; we appreciate your understanding regarding the construction and are glad you found our service convenient.
Google Review
- November 23, 2024
Response from the owner Replied: Tony, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 23, 2024
Tatyana was very supportive and efficient in making sure I got the right car (2025 GLC) and best deal possible!Thanks!
Response from the owner Replied: Thank you Idriss for your kind words about Tatyana's support in finding you the perfect 2025 GLC and the best deal! We appreciate your feedback!
Google Review
- November 23, 2024
MB manhattan is by far the dealership to go to if you want to have a seamless and enjoyable car buying experience. Everyone is willing to work with you and makes you feel like a valued customer and not just another number in their dealership. Katherine was amazing and went above and beyond to get...
Response from the owner Replied: Thank you Nick for your wonderful feedback! We're glad to hear that you had such a seamless experience and that Katherine made a positive impact on your car buying journey. We look forward to seeing you again at MB Manhattan!
Google Review
- November 23, 2024
Tatyana and other team members were so helpful in getting our 2025 GLE. Thank you!
Response from the owner Replied: Thank you Suk, we're glad Tatyana and the team could assist you in getting your 2025 GLE. Your appreciation means a lot to us!
Google Review
- November 22, 2024
Very professional and caring. Greg Gazzola is a fantastic sales representative. Truly cares about his clients. I have been a client for many years and this dealership always gives me the best deal and takes good care non returning customers.
Response from the owner Replied: Thank you Howard, we appreciate your loyalty and are glad to hear that Greg has provided you with such great service over the years. Your satisfaction means a lot to us!
Google Review
- November 22, 2024
Response from the owner Replied: Thank you Jason for the 5-star rating, we truly appreciate your support!
Google Review
- November 22, 2024
Jordy was attentive, pleasant and very helpful. Not sure what else a service rep could do. He was great.
Response from the owner Replied: Thank you, Robert, for your kind words about Jordy's excellent service; we truly appreciate your feedback and are glad to hear he made your experience so positive.
Google Review
- November 21, 2024
I visited the Mercedes’ Benz NYC location for the first time and it was a great experience. The service was professional, and Anastasia , my dealer , was a pleasure to work with.Highly recommend it!
Response from the owner Replied: Thank you, Regina, for your fantastic review! We're glad to hear you had a great experience with us and that Anastasia provided you with excellent service. We appreciate your recommendation!
Google Review
- November 21, 2024
Afraz helped me and his knowledge, patience and professionalism were extraordinary. Very pleased with my experience at Mercedes Manhattan.
Response from the owner Replied: Janet, we are happy to see that you had a wonderful 5-Star experience at our dealership! Thanks for sharing!
Google Review
- November 21, 2024
Response from the owner Replied: Thank you so much for taking the time to leave a 5-Star rating, we appreciate your business.
Google Review
- November 21, 2024
Great service
Response from the owner Replied: Kenneth, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 21, 2024
Response from the owner Replied: Thank you, Michael, for your 4-star review; we appreciate your support and feedback!
Google Review
- November 20, 2024
Herman was a terrific first contact and conduit with the technicians. He built trust by listening to the issues and concerns I had and by keeping me informed via text every step of the way. In addition to Herman, everyone I came in contact with was professional, friendly, and helpful. Thank you...
Response from the owner Replied: Thank you Marcy for your kind words. We're glad Herman and the team could provide you with such a positive experience, and we look forward to welcoming you back soon.
Google Review
- November 20, 2024
Response from the owner Replied: Rara Revs, thank you so much for taking the time to leave us a 5-Star rating - it's much appreciated!
Google Review
- November 20, 2024
Angelo and Adam are rock stars.
Response from the owner Replied: Thank you, Uri, for sharing your thoughts; we're glad to hear you think Angelo and Adam are rock stars!
Google Review
- November 20, 2024
I’m so grateful for the incredible team at Mercedes-Benz Manhattan, especially George B. He was an absolute pleasure to work with—professional, grounded, and genuinely supportive throughout the process.Walking in, I had a dream of driving a Mercedes off the lot, and George made that dream a reality....
Response from the owner Replied: Thank you, Julie, for your wonderful feedback! We're so glad George was able to help make your dream a reality and that you're enjoying the luxury of your new Mercedes while growing your business. Your support means a lot to us!
Google Review
- November 20, 2024
Excellent service
Response from the owner Replied: Ed, we are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 20, 2024
Response from the owner Replied: Thank you, Mark, for your 5-star rating; we truly appreciate your support!
Google Review
- November 19, 2024
Special thank you to WAEL ESAWI best customers service ever! My new GLE63S came in clutch!
Response from the owner Replied: Thank you, Phil, for your kind words and recognition of Wael Esawi's exceptional service; we're so glad to hear your GLE63S is everything you hoped for!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you, John, for your 5-star rating; we truly appreciate your support!
Google Review
- November 19, 2024
Response from the owner Replied: Abdulai, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 19, 2024
Response from the owner Replied: Mamadou, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you Raymond for your 5-star rating, we appreciate your support!
Google Review
- November 19, 2024
The entire sales team was very helpful and responsive, choosing to stay back long after their workday ended, to address our requirements. This kind of outstanding service is the big reason I have been a loyal Mercedes customer since
Response from the owner Replied: Thank you for being a loyal Mercedes customer! We truly appreciate your kind words about our dedicated sales team.
Cars.com Review
- November 18, 2024
The service was very efficient Lou Demarco took care of all our needs in a most professional manner
Google Review
- November 18, 2024
Recently I came in to purchase an AMG C43 and Robert Sulaymanov helped me and made the entire process blissful and swift. He was very supportive throughout the entire process and very patient. We worked through several cars before I decided on my perfect one, and throughout the entire time, Robert...
Response from the owner Replied: Thank you, Rafael, for your kind words! We're so glad to hear that Robert was able to provide such a supportive and knowledgeable experience during your purchase of the AMG C43. We appreciate your recommendation and look forward to helping you with your next car!
Google Review
- November 18, 2024
Jamali is the guy to see!
Response from the owner Replied: Bilal, we're glad you had a great experience with Jamali; he truly is exceptional at what he does.
Google Review
- November 18, 2024
George Baptiste is a top tier sales associate at Mercedes Benz, Manhattan. He delivered great service and has gone above and beyond for us. He is friendly and made the leasing process smooth and easy. I highly recommend George for anyone interested in going to Mercedes.
Response from the owner Replied: Thank you, Taylor, for your kind words about George. We're glad to hear he made your leasing experience smooth and enjoyable. Your recommendation means a lot to us!
Google Review
- November 17, 2024
Mercedes Benz service does not have reasonable communication with customers. Too much texting without an ability to phone back service advisor.We had a very difficult experience with 2 last service appt but ultimately the service advisor was able to get the job done. We have not driven car to know...
Response from the owner Replied: Jennifer, we understand your disappointment. It’s important to us that our customers are more than satisfied. Please reach out to us at 212-629-1447 for questions or concerns you may have.
Google Review
- November 17, 2024
I would say that when it comes to getting a service or purchasing your vehicle it is the best option. There is no comparison with any authorized dealer.Yo diría que cuando se trata de hacer un servicio o comprar tu vehículo es la mejor opción. No hay comparación con ningún dealer autorizado.
Response from the owner Replied: Carlos, we are thrilled, thank you for taking the time to leave us a 5-Star review!
Google Review
- November 17, 2024
One of the worst experiences i have ever encountered. Unprofessionalism at the highest level.I arrived an hour early for a 9am service A service appointment. I was the first vehicle in line to be seen. After meeting my service advisor, Sulayman, I was told that being the first vehicle and the type...
Response from the owner Replied: Ricardo, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further.
Google Review
- November 17, 2024
Response from the owner Replied: Thank you Mina for your 5-star rating, your support means a lot to us!
Google Review
- November 17, 2024
Response from the owner Replied: Thank you, Ashwary, for the fantastic 5-star rating; it means a lot to us!
Google Review
- November 17, 2024
Top notch staff warm welcoming .
Response from the owner Replied: Thank you, Patrick, for your kind words about our top-notch staff and warm welcoming atmosphere; we truly appreciate your feedback!
Cars.com Review
- November 17, 2024
The job on my car was done quickly at mercedes manhattan. That’s why I always go there because they really take care of their clients.
Google Review
- November 16, 2024
Mercedes-Benz of Manhattan is the Mercedes of dealerships. Which is to say The Best.
Response from the owner Replied: Thank you, Glenn, for your kind words—it's fantastic to hear that you think of us as the best!
Google Review
- November 16, 2024
Response from the owner Replied: Cengiz, we are grateful that you took the time out to leave us a 5-Star review. Thank you!
Google Review
- November 16, 2024
Highly recommended. Professional and efficient service department. Always kept me in the loop and returned car earlier than promised. Able to service and source original parts for newer and classic Mercedes.
Response from the owner Replied: Ryan, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Google Review
- November 16, 2024
Response from the owner Replied: Keron, thank you for the 5-Star rating!
Google Review
- November 16, 2024
Updated: Patrick in service took everything that went wrong today and just made it right. Everything you could expect from a fantastic person that represents the brand to the fullest. A true professional. Because of him going above an beyond, I will no doubt be bring back my car for service.Thank...
Response from the owner Replied: We are thrilled! Thank you for taking the time to leave us a 5-Star review!
Google Review
- November 16, 2024
It took over an hour to get my car even though I got a note indicating the service was complete 2 hours prior. Very disappointed.
Response from the owner Replied: Kola, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 16, 2024
Response from the owner Replied: Greenwich Real Estate, we are happy to see that you had a 5-Star experience at our dealership, thanks for sharing!
Cars.com Review
- November 16, 2024
I used this dealership for over twenty years and have always found them to be very professional and easy to work with.
Google Review
- November 15, 2024
Mary Godek is the best salesperson at the dealership. She builds relationships with her customers that last decades. The entire process was seamless and efficient. I left with the car of my dreams thanks to the team at Mercedes-Benz Manhattan.
Response from the owner Replied: Paul, on behalf of all of us here at Mercedes-Benz and Sprinter Manhattan, we would like to thank you for sharing this 5-Star review about our store! We are thrilled that you enjoyed your experience.
Google Review
- November 15, 2024
My husband and I had such a great experience buying our car, all thanks to Anastasia! She was super knowledgeable, patient, and made everything so easy for us. We could tell she really cared about helping us find the perfect car, and her friendly, down-to-earth approach made the whole process...
Response from the owner Replied: Thank you, Nadia, for sharing your wonderful experience! We're so glad that Anastasia was able to assist you both with her knowledge and care in finding the perfect car. Your kind words mean a lot to us!
Google Review
- November 15, 2024
Great attention and service
Response from the owner Replied: Thank you, Joan, for your kind words about our attention and service; we truly appreciate your feedback!
Cars.com Review
- November 15, 2024
Ray White and his crew did a excellent job on my 2007 R350. Would highly recommend his service.
Google Review
- November 15, 2024
Those guys are your last chance if you have a warranty issue and other dealers are jerking you around... They know what they do and willing to help. The only reason to own a Mercedes here in US.
Response from the owner Replied: Thank you V, for your kind words. We're glad to hear that our team could assist you with your warranty issue and provide the help you needed. Your support means a lot to us!
Google Review
- November 14, 2024
Great and reliable service !
Response from the owner Replied: Thank you, Wenxin, for your kind words! We're glad to hear you had a great experience with our service.
Google Review
- November 14, 2024
Always an amazing service experience at Vanhattan. Major thanks to Gulia and her team!
Response from the owner Replied: Thank you Chad, for your kind words and for recognizing Gulia and her team's efforts; we’re so glad you had an amazing service experience!
Google Review
- November 13, 2024
I visited Mercedes-Benz Manhattan on earlier today. Anastasia helped me, and I felt it necessary to thank her publicly for her great service upon my visit. She was patient, insightful and extremely helpful. Whatever she is getting paid, she deserves a raise! She was very helpful, courteous, and I...
Response from the owner Replied: Evasen, thank you so much for your 5-Star review! We will share this with the Mercedes-Benz Manhattan team!
Google Review
- November 13, 2024
Response from the owner Replied: Asel, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 13, 2024
Michael was very helpful and easy to work with. I inquired about the car online Saturday and Wednesday I drove my new car out. Amazing service.
Response from the owner Replied: Sue, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 13, 2024
Response from the owner Replied: Doug, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 12, 2024
Response from the owner Replied: Sunny, we are happy that you had a 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 12, 2024
Jonathan was great.
Response from the owner Replied: We are so grateful for your 5-Star review, thanks for sharing your rating with us and the community!
Google Review
- November 12, 2024
Angelo deserves 10 stars! Dropped my car for service and he had it ready within a few hours. The communication and service was like no other!
Response from the owner Replied: Gabi, thank you so much for your 5-Star review. We will be sure to share this with the Mercedes-Benz Manhattan team!
Google Review
- November 12, 2024
friendly service, but routine inspection took 2 days longer than expected. Good thing I was out of town.
Response from the owner Replied: M. Diefenbach, we are happy that you had an 5-Star experience at Mercedes-Benz Manhattan. Thank you for sharing!
Google Review
- November 12, 2024
Casper was one off the best salesperson that I experienced, I really wish all dealers can be like him , he made the sale go so smoothly and easy and I am so happy that I got to be in touch with Casper thank thank thank, after been BMW owner for long time I could not make better choice then going...
Response from the owner Replied: Vermeer, thank you so much for this great review. We really appreciate your business and helping to share the word about our dealership!
Google Review
- November 12, 2024
Response from the owner Replied: Theo, thank you so much for taking the time to leave us a 5-star review!
Google Review
- November 11, 2024
Horrible horrible place. Full of scammers and zero respect to their customers who are not wearing luxury clothes. They keep my car for almost 10 days and after 10 days I went down there to get information about the situation of my car and I reliezed that they didn’t even check on my vehicle. I have...
Response from the owner Replied: Zehra, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1447.
Google Review
- November 10, 2024
Response from the owner Replied: Thank you Saeju for the 5-star rating, we truly appreciate your support!
Google Review
- November 10, 2024
Response from the owner Replied: James, thank you so much for taking the time to leave us a 5-Star rating!
Google Review
- November 10, 2024
Response from the owner Replied: JT, thank you so much for taking the time to leave us a 5-Star rating, it's much appreciated!
Google Review
- November 09, 2024
This location provides great service and Jessica in service department is patient, understanding, goes above and beyond.
Response from the owner Replied: Bailey, we are so grateful for your 5-Star review. Thanks for sharing your rating with us and the community!
Google Review
- November 09, 2024
Response from the owner Replied: Ray, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 08, 2024
Good experience today. Like the fact they offer car service to get me a ride to downtown NYC.
Response from the owner Replied: We are so grateful for your 5-Star review, thanks for sharing your rating with us and the community!
Google Review
- November 08, 2024
Response from the owner Replied: Rhea, thank you for the 5-star rating. We are so happy your visit at Mercedes-Benz and Sprinter Manhattan went well!
Cars.com Review
- November 08, 2024
I turned in the second of two consecutive leases, a GLA250, in June. I would have continued, but MB couldn't find me a car, the inventory being so low. Two problems. I left one key fob in the car, as instructed, and I have a picture of myself returning the second fob to the guy at the service...
Cars.com Review
- November 08, 2024
I turned in the second of two consecutive leases, a GLA250, in June. I would have continued, but MB couldn't find me a car, the inventory being so low. Two problems. I left one key fob in the car, as instructed, and I have a picture of myself returning the second fob to the guy at the service...
Google Review
- November 08, 2024
Response from the owner Replied: Angela, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 08, 2024
This is by far the worst experience I have had with a car service dealership. The reasons are as follows -1) It took them almost 5 weeks to finish replacing tires and rims on my car2) The communication channel between departments is horrible and you have to call 10 times to get one piece of...
Response from the owner Replied: Snehal, we regret to hear of your disappointment, but we do welcome your feedback and take it seriously. We appreciate the time you have taken to share your concerns and we would like to opportunity to speak with you to discuss further. Please reach out to us privately to provide us with your contact information at mbmanhattan.com/contact-us or call us directly at 212-629-1600 to speak with one of our Managers.
Google Review
- November 07, 2024
Response from the owner Replied: Thank you, Salvatore, for the fantastic 5-star rating; we truly appreciate your support!
Google Review
- November 07, 2024
This past August it was my second time purchasing a certified pre-owned Mercedes with Mercedes Benz of Manhattan. It was also my second time working with Mary, our salesperson. She always goes above and beyond and was able to get me upgraded weather proof mats for both cars and when I told her that...
Response from the owner Replied: Stephanie, thank you for your 5-Star review. We will share this with the store team to let them know how we are doing!
Google Review
- November 07, 2024
I service two Mercedes Benz auto mobiles at Mercedes Benz Manhattan. My service advisor, Marco Correa, knows how I like my cars maintained and lives up to or exceeds my standards in every way. My cars are returned to me in show room condition and in superb working order. I am told though, to drive...
Response from the owner Replied: Lester, the team here at Mercedes-Benz and Sprinter Manhattan are thrilled to receive such great 5-Star rating, thank you!
Google Review
- November 07, 2024
Response from the owner Replied: Ali, thank you so much for taking the time to leave us a 5-Star review!
Google Review
- November 06, 2024
Amazing service great people job always done right
Response from the owner Replied: Thank you, askyosi! We're so glad you had a positive experience and appreciate the shoutout to our team for their hard work.
Google Review
- November 05, 2024
Anastasia Zbarskaya was the best! She explained all the details and helped me to get the best deal possible for my new Mercedes!
Response from the owner Replied: Thank you, maxim, for your wonderful feedback! We're glad Anastasia could assist you in getting the best deal on your new Mercedes. Enjoy your ride!
Google Review
- November 05, 2024
Anastasia was able to find an amazing deal for my friend. He is happy with his new car. The whole experience was outstanding. Highly recommend Anastasia when you consider leasing or buying at this dealership.
Response from the owner Replied: Thank you, Serge, for your kind words and for recommending Anastasia; we're glad your friend is happy with his new car and that you both had an outstanding experience!
Google Review
- November 05, 2024
Mercedes always take good care of me and my cars
Response from the owner Replied: Thank you, L Jackson! We appreciate your loyalty and trust in us to take care of you and your cars.
Cars.com Review
- November 05, 2024
Very friendly. Well organized and efficient from texting calling and all the way to the end. Very nice dealership
Google Review
- November 04, 2024
Best service ever! The personnel is super professional and kind. Thank you!
Response from the owner Replied: Thank you, Stefania! We're so glad to hear you had a wonderful experience with our professional and kind team.
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Oren, for the fantastic 5-star rating; we appreciate your support!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Julia, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 04, 2024
Very accommodating, honest, thorough, responsive, highly recommend mercedes of Manhattan
Response from the owner Replied: Thank you, Lori, for your kind words and recommendation; we truly appreciate your feedback and are glad you had a positive experience with us!
Google Review
- November 04, 2024
Terrible service. No loaners. Brought back my car 4th time in 10 months for repairs.. Mercedes are not made so good anymore .
Response from the owner Replied: Mali, thank you for your review. This is never the experience we aim to provide our clients and we'd like to ensure that we have the opportunity to address your concerns. Please contact us at 212-629-1447 to discuss your experience with us.
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Seeram, for your wonderful 5-star rating; we truly appreciate your support!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, J, for the 5-star rating; your support means a lot to us!