I purchased a used truck from them, didn’t have the truck more than a week, & had the front axel come apart while driving, luckily no accident was caused. But it happened because their certified mechanics installed the wrong parts. Which caused 5k dollars worth of damage, & possibly more if the...
Response from the owner Replied: JB, you were working with our Service Manager throughout the repair process. We replaced all of your aftermarket parts with new factory parts at our cost. Our General Manager has reached out to you multiple times, including after you picked up your truck to follow-up and discuss your concerns. We hope you find the new parts at no cost to you a satisfactory solution. Achieving customer satisfaction is one of the reasons we have been able to be in business for almost 100 years. Please don't hesitate to return our calls to discuss further: Tom Zirger at 419-447-8131 ext 113. Thank you.