Ed truly was the ideal salesman. He met me as I walked into the dealership asked me what he could help me with and did not try to overpower me. When I purchased the Ascent, he went out of his way to show me all about the vehicle that I needed to know.

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Service department (Kevin) was great and helpful. Although I noticed the prices went up, I was given a small discount. Thank you.

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The service is always great and they are fair and honest cost! Will continue to go to Brillance Subaru.

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Love my new car, if you are in the need see Richard and the crew and they will help you out....thank you everyone

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I used to do simple maintenance on my dad's trucks, so I know when things are done right I'm in my eighties, so I can't do my own work anymore.

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always pleasantly surprised when I feel as though somebody is really listening and wants to deliver the service that should be the norm rather than the exception. Not only meets expectations, but exceeds them.

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I had an oil change and tire rotation. I received a thorough checkup of my Forester’s vitals. It told me everything I needed to know about my vehicle’s health and the visit was worth every penny. The waiting facility was clean and comfortable too. Go there Subaru owners.

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Service was excellent as always. Service department was professional and helpful. Purchased 2 cars from them and it was a great experience. Professional in every way.

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They were quick, accurate, and polite. Fantastic department!

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Chad and Jason made getting my car super easy. Really friendly staff that is truly out there to help you a get the best deal on a car.

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As usual, it was convenient to have the service done, everything needed was taken care of and everything that was done was explained to me. The service staff are friendly, helpful, thorough and efficient.

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Couldn't be happier for my 2014 Suabaru 2.0 XT. Had CVT Rans service, Tune up, and Differential fluid service. Kevin (service advisor) was Really helpful and very professional. My gas per mile avg went from 20 to 27 within two days. They checked the entire car and gave me to do list. I wouldn't go...

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Everyone was nice and friendly

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I love my 2022 Outback Limited. Then because we are customers there is the fact that they let us use the dog park. Real animal lovers. They host an adoption event monthly. Free dog tags for for customers fur babies. AND if you donate an unopened box of treats or dog food you can get a free tee shirt.

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Richard and the staff were so professional and worked very well with my schedule. I will definitely lease and refer a friend to this dealership. Thank you.

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Great service & also received a loaner car which was very nice.

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Dropped in for an oil change and tire rotation. Turnaround in less than an hour. Our service writer thoroughly went over to the inspection and services performed. A-OK

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The Sales experience at Brilliance is exceptional. The overall process was low key and low stress.. Unlike many other Dealerships, Brilliance does not layer in surcharges. Much appreciated. Many thanks!

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Friendly, polite, explained work to be done, Quick. Exceeded my expectations, so don't feel I need to drone on just to get more than 25 words. Told me to come back in either 6 months or 6000 miles, which ever comes first.

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Staff is always pleasant and helpful.

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Great service and honest. Don’t try to up sale on things you don’t need.

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all the folks are great at Brilliance Subaru. The service people explain things well & seem to really care. Even the checkout lady was so nice. I recommend this dealer every chance I get with friends & family. The coffee machine was a bit challenging. HA! Seriously, thanks for stellar service.

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A+ experience, start to finish.

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Had a good experience buying the Crosstrek!

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We just recently purchased a new Subaru Outback from Brilliance Subaru in Elgin. Our buying experience has been exceptional. Our salesman Ed Troike was very thorough in explaining all of the details of the vehicle,even coming to our home to complete the the training of how to operate the high tech...

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As always fast service with updates and explanations of service preformed

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Performed 6month service at cost and time as quoted by service advisor. Kept informed of progress. Also replaced wipers as suggested bu service advisor.

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Great service. Updated weekly regarding status of new car build. Spent an exceptional amount of time going over car and all of its features. Highly recommend

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While we had to drive an hour out to Elgin from Chicago, it was so worth it. This dealership is not pushy and didn't give us the stereotypical salesy approach.Ed Troike could not have been nicer or more down-to-earth. I selected a car from searching inventory on-line and found the one I wanted. I...

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Always professional and thorough

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great service

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