Google Review
- June 25, 2019
Left by Lisa MR
I absolutely love brilliance subaru.Service dept is trustworthy.
Google Review
- June 23, 2019
Left by Rick Comm
Great dealership! Took me right on time. Waiting are was clean and comfortable. No problem getting on wifi. Best of all, car was finished within the promised time. My only quibble is that it wasn't washed. The last two times I brought in for service the car was returned washed.
Google Review
- June 23, 2019
Left by Guy Bucktastik
My other oil change place cleans the inside and outside of my windows. Sure my oil got changed ok but my windshield needs to be cleaned and my so do my windows. They wash the outside of the car, why not the windows? They always ask if it was "Truly "Exceptional" and I always mention that cleaning...
Google Review
- June 23, 2019
Left by Doug and Sue Coe
Everything was great. The only catch was that our extended service contract was not on the service computer. Fortunately it was found on the main computer and the bill was reduced to $0.
Google Review
- June 22, 2019
Left by Eric Padilla
Google Review
- June 21, 2019
Left by Daniel John
Great service
DealerRater Review
- June 19, 2019
Left by Jana
I bought a Subaru Outback. I was 💯 satisfied with my purchase and experience. Employees are very friendly, enthusiastic and they are very helpful to find your dream car. They can negotiate prices with you. Although they didnt have enough staff, they will help you to minimize your waiting time. Thank...
Google Review
- June 19, 2019
Left by Denise Chramowicz
Google Review
- June 18, 2019
Left by Christopher Kelly
Cars.com Review
- June 18, 2019
Left by Joseph Ott
Ed Troike and Preston were great to deal with. Ed was very patient and completely thorough with going over the features of the new vehicle.
Edmunds.com - Service Review
- June 17, 2019
Left by Tim
First oil change, very smooth process, from scheduling online, to pulling in, to the comfortable waiting room an amenities. Top notch service.
Cars.com Review
- June 16, 2019
Left by Bob Kevern
I am impressed with the employees. Very friendly, thoughtful and professional. Without a doubt the company stands head and shoulders above other dealerships. I'm happy to do business with the Brilliance organization.
Google Review
- June 14, 2019
Left by Dawn Higa
I had my check engine light go on, my car is a 2017 so fairly new. They had a brand new loaner car available for me to use. They called and said I had a bad catalytic converter that had to be replaced, but it would be covered by the powertrain warranty. They said it would take a few days to come in,...
Edmunds.com - Sales Review
- June 14, 2019
Left by Steve
On line pricing is very nice. You know the price, no haggling, no surprises. Keith was very knowledgeable and we did not feel any pressure to buy on the spot. We went home and compared on line pricing and inventory of several dealerships before making our decision.
Google Review
- June 13, 2019
Left by George Dewey
I bought a used F150 4x4, very nice and clean. The price was very negotiable and they gave me more for my trade than what was listed. I searched cargurus for over two months until I found what I wanted. Brilliance Subaru is a great place to buy a car. I drove 90 miles twice from my house to get this...
Google Review
- June 13, 2019
Left by Judi Chsae
Google Review
- June 12, 2019
Left by Joseph Wilharm
Cars.com Review
- June 11, 2019
Left by Sylvia
car buying was not a painful experience more than helpful and explained everything they were doing
Edmunds.com - Service Review
- June 11, 2019
Left by BQuinn67
I had an issue with my new used car. I called & left a VM for my salesman. He called me back 2 minutes and said he was going to inform the service manager about my issue. The service manager called back in another 2 minutes. We scheduled the service appointment & they fixed the issue. GREAT service...
Google Review
- June 10, 2019
Left by Andriy Lysak
CarGurus Review
- June 08, 2019
Left by bolonogiciebolo
Verry happy.
Edmunds.com - Service Review
- June 08, 2019
Left by William
They do outstanding professional job as I would expect from a Subaru dealer and I would definitely recommend them to service my Subaru.
Google Review
- June 05, 2019
Left by Ananya Sri Ram Rajan
Facility is always clean, staff are considerate of your time and generally stick to the schedule they state. I won't take my car anywhere else.
Google Review
- June 04, 2019
Left by Andy Koziol
CarGurus Review
- June 04, 2019
Left by gdewey65
Great Ford F150, price was negotiable, super clean truck. Thank you Chris and Dan. Oh, and a great price for my trade-in, thanks again....
Google Review
- June 03, 2019
Left by Jim L
Edmunds.com - Service Review
- June 03, 2019
Left by Brilliance
Staff was helpful, knowledgeable and continues to be a pleasure to work with! Service was completed as promised with no upsell efforts, etc.
Cars.com Review
- June 02, 2019
Left by Kathy L
Very good service as usual. I love Brilliance Subaru.
Cars.com Review
- June 02, 2019
Left by Maggie Moore
The service team here does a great job taking care of customers. They are very good with providing Excellent repairs, rock-solid practical advice And planning for repair costs or getting repairs done, and they respect my time as a customer. Their waiting room is set up With desks so I can keep up on...
Cars.com Review
- June 01, 2019
Left by Chris L.
I brought my Outback in for the airbag recall, an oil change and to have my engine belts replaced ( following the maint. sched.) I really appreciated that the service tech checked the belt out and said it was ok....That's how to earn my trust. Thank you. I will be back!
Google Review
- May 31, 2019
Left by Leash White
Very professional, hospitable, and fair. I will be returning any time my Crosstrek needs servicing.
Google Review
- May 31, 2019
Left by Jose Balaguer
Google Review
- May 30, 2019
Left by Jim Lee
Cars.com Review
- May 30, 2019
Left by Irene
Efficient pleasant and comfortable waiting place though car was done quickly
Cars.com Review
- May 29, 2019
Left by Dan Sapyta
Outstanding experience. No pressure. They showed me several makes and models until we found the vehicle that was best suited for my needs. They did not try to push any one vehicle and the vehicle I bought was perfect and fit in my budget. I never thought I would write a review about buying a...
Google Review
- May 29, 2019
Left by Jen Q
I originally called in to get a new wheel lock for my car, because my original one came up missing. The parts department was very helpful in explaining everything to do with locking lugnuts and offered me the alternative of getting a wheel alignment and having the locking lugnuts replaced with...
Cars.com Review
- May 28, 2019
Left by Przemyslaw Jurczyk
Best service ever, very nice people and quickest oil change with wheel rotation in the Chicago area that makes costumers very happy - love it absolutely. Thank you guys especially Kevin
Google Review
- May 25, 2019
Left by Michael Foerster
Could not be more pleased with the service I receive from Brilliance Subaru.
Edmunds.com - Sales Review
- May 24, 2019
Left by Bso
My father and I came in late one night during the week and we're approached by a salesman, Rick. He was knowledgeable and helpful throughout the entire process of purchasing my first car. Because it's the first car I've purchased from a dealer, I had a lot of questions and wanted to look at all of...
Google Review
- May 23, 2019
Left by Jack Jablonsky
Excellent service. Richard did a great job identifying the car that works best for us and making the purchase procedure a breeze.
Google Review
- May 23, 2019
Left by Pete Neal
Very Good shopping experience! Jay was our sales guy and he was very thorough in explaining our options while not being pushy at all. The Finance department took time to explain every detail of our lease agreement. Looking forward to working with them in the future for our next Subaru :-)
Edmunds.com - Service Review
- May 22, 2019
Left by Jim
After purchasing our Subaru from another dealer, we quickly became disenchanted with the service department, who seemed intent on up-selling. We have been happy having our Honda serviced at Brilliance Honda in Crystal Lake, and decided to try their Subaru counterpart. So far, we have had our car...
Edmunds.com - Sales Review
- May 22, 2019
Left by Goodonyou_BrillianceSubaru
I was particularly impressed with sales team's attitude to do the right thing to the customer. Buying cars in these days, it is hard to find a honest sales executive who do not exploit the customer by showing someting and selling something else. Team at Brillance Subaru has done an AMAZING job to...
Google Review
- May 22, 2019
Left by John Orwat
Google Review
- May 22, 2019
Left by Robert Henderson