I brought my 2021 Forester in because it had 2 tires that had constant slow leaks. They found two separate issues and it did not break the bank to have them repaired. Everyone was courteous and very helpful. I prefer to bring it to the dealer because they know their cars best and it gives me a...

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water!

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water!

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I got my perfect car! I wanted a basic Legacy and through the hard work of Rome (the sales person not the place!) I was able to get a great deal and treat myself to a car with some extras. I also received an awesome offer on my trade. Overall the best car buying experience I've ever had.

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In five words, my experiences have been easy and pointed up some warrant help was needed. And access to the report detail on line. Very easy, and good.

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I would highly recommend Brilliance Subaru. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly.

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I would highly recommend Brilliance Subaru. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly.

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Scheduled 6k Oil Change and Inspection appointment and was received on time. Upon inspection they found additional minor issue (Taken care of under warranty). I had a couple of questions about tire life, which I felt were answered honestly. Overall communication on progress and inspection results...

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Team was great and kept me up to date on progress throughout the progress and any maintenance required.

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Team was great and kept me up to date on progress throughout the progress and any maintenance required.

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Pricing, friendly and professional staff. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle.

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Pricing, friendly and professional staff. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle.

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My wife Darlene and myself had a very friendly and helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car that filled our needs and budget!

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My wife Darlene and myself had a very friendly and helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car that filled our needs and budget!

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Having a video of repairs showing up on cell phone, is outstanding!

View on Edmunds.com - Service

I drive 45 minutes to come to the Service Center. The team is very professional. They take time to discuss issues with my car. The work is done timely and correctly. Thank you for caring about your clients.

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This Car is the one I’m interested. Thank you for sending me information. I raise you guys as a 10 service.

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Rome was a very sincere kind sales person. The Outback is comfortable and easy driving. I wanted wheel locks, the parts department had stock and took care of me quickly.

View on Edmunds.com - Sales

Great Service experience, I was in and out with in 30 minutes. Simple and quick!

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Great Service experience, I was in and out with in 30 minutes. Simple and quick!

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When I arrived, I was met with a smile and my car was taken into the receiving area and I was signed in. I was directed to a very comfortable waiting area and was informed it would take about an hour to perform the tire rotation, oil change and update to my software for the radio and etc. I fell...

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WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE

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WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE

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I've been going to Elgin Subaru for several years. I've purchased two cars from.them over the past 6 years. Sales agent Justin is great!! Honest, helpful & goes out of his way! The service dept is great. Kim, Lisa, and all the guys are always so helpful, answering any questions I have and working ...

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I brought the car in for regular maintenance and was greeted with professionalism and smiles. I loved being able to hang in the dog park with my 80 lb furry friend. Great service, wuick, easy and accomodating. The price was great too!

View on Edmunds.com - Service

This was my first experience at Brillance Subaru as I moved out to the Huntley area. I would give it 10 stars if I could. Their detail to every step of the process was impressive. Great communication. Friendly people. Dog friendly and a dog park to boot. Definitely number one in my book.

View on Edmunds.com - Service

They are always the best. They provide excellent service and do what they say when they say it.

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They are always the best. They provide excellent service and do what they say when they say it.

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The team is very attentive and communicates updates to me regularly.

View on Edmunds.com - Service

Pleasant staff, efficient service and kept up with what was being done.

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Ever since I bought my Subaru from Brilliance Subaru in Elgin, I have gotten excellent service each time I take my car in to the shop. Recently, my daughter took the car in for me because I’m recovering from surgery. She mentioned twice how nice the people in the shop were to her. All of the people...

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Great people to deal from the beginning to the end hassle-free definitely will recommend it to all my family and friends thank you for the great service

View on Edmunds.com - Sales

The service dept is always professional, personable and efficient.

View on Edmunds.com - Service

This was the best experience we have ever had purchasing a car! Every single salesperson and supporting staff were amazing. We especially appreciated salespeople who were not pushy! They are attentive and detailed in everything that they did. Ed spent an hour going over every single feature in my...

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From my 2020 Forrester to my 2025 Forrester, everyone from sales to service has been helpful, professional, and personable.

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From my 2020 Forrester to my 2025 Forrester, everyone from sales to service has been helpful, professional, and personable.

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Process from beginning to end was enjoyable. In and out without all the extra steps. Sales and Finance both had quick answers to all of my questions.

View on Edmunds.com - Sales

I brought our New Outback in for it's first service appointment and also our 2018 Forester for a battery and A/C problem. The service dept. was accommodating in handling both vehicles on one appointment. Their diagnosis of the Forester was thorough, and the repairs were quickly completed. My...

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I found this dealership only online, dont know what to expect about the service they have, when i first met one of the staff “Rome” it was a wonderful experienced the kind of approach he had to me as a customer, very approachable, calm in a way he will give you great option to choose without rushing...

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Routine oil change and tire rotation and safety inspection etc. Good communication and explanation of findings. They were ready for me when I arrived at prescheduled time and completed the job in a timely manner.

View on Edmunds.com - Service

First service in new Outback went very smoothly and was handled very professionally. I appreciate the friendly staff

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fast quality service

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I replaced all 4 tires on my vehicle. The price was good and the work is always exceptional My car is 10 yrs old and they keep it running perfectly.

View on Edmunds.com - Service

The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confident leaving your vehicle with them. They also seem genuinely happy to see you when you arrive, and in...

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The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confident leaving your vehicle with them. They also seem genuinely happy to see you when you arrive, and in...

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