Easy to schedule. Car check in proceeded in timely manner. Service kept me informed of progress via text. Service completed as scheduled. Service manager reviewed service after finished.

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Easy to schedule. Car check in proceeded in timely manner. Service kept me informed of progress via text. Service completed as scheduled. Service manager reviewed service after finished.

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I had the best experience yet bringing my car in for an oil change. They anticipated my need and quoted me for tire replacements as well. Great job everyone!

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I had the best experience yet bringing my car in for an oil change. They anticipated my need and quoted me for tire replacements as well. Great job everyone!

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Seldom anyone to greet a person as they walk in the door. A greeter is a first impression.

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Seldom anyone to greet a person as they walk in the door. A greeter is a first impression.

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When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was...

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When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was...

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Very professional and courteous personal.

View on Edmunds.com - Service

Derek and his team always do a fine job. Had a flat tire and they addressed immediately.

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I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts.

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I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts.

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From Lisa's warm, personable check-in welcoming, to Kevin P.'s service updates and detailed explanations, it was a wonderful experience. Prompt, professional, great service... Only negative was the car wash left water spots all over my vehicle(windows and body). A better blow dry and/or wipe down...

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Good to work with. Has some bargaining initiatives. Wish car was. A little cleaner (dog hair) but still looked good.

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Great experience. Was super easy to make an appointment online. The service team kept me up-to-date on any issues found. And they were able to resolve all problems quickly and at a reasonable price.

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My Jeep was totaled in a crash (not my fault). Decided I wanted the safest vehicle I could find (I suffered an injury), that would accommodate my dogs and life style. Everything kept pointing to Subaru. Everyone I knew, who owned one, spoke very highly of them. Finally decided on the Outback model....

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Clean facility and service is done in time indicated. Good customer service includes great communication and waiting lounge.

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Entire process of purchase was smooth. All personnel were engaging, informative and professional. The entire process was a much friendlier experience than car buy was as little as a decade ago.

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I brought my 2021 Forester in because it had 2 tires that had constant slow leaks. They found two separate issues and it did not break the bank to have them repaired. Everyone was courteous and very helpful. I prefer to bring it to the dealer because they know their cars best and it gives me a...

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water!

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water!

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I got my perfect car! I wanted a basic Legacy and through the hard work of Rome (the sales person not the place!) I was able to get a great deal and treat myself to a car with some extras. I also received an awesome offer on my trade. Overall the best car buying experience I've ever had.

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In five words, my experiences have been easy and pointed up some warrant help was needed. And access to the report detail on line. Very easy, and good.

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I would highly recommend Brilliance Subaru. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly.

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I would highly recommend Brilliance Subaru. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly.

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Scheduled 6k Oil Change and Inspection appointment and was received on time. Upon inspection they found additional minor issue (Taken care of under warranty). I had a couple of questions about tire life, which I felt were answered honestly. Overall communication on progress and inspection results...

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Team was great and kept me up to date on progress throughout the progress and any maintenance required.

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Team was great and kept me up to date on progress throughout the progress and any maintenance required.

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Pricing, friendly and professional staff. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle.

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Pricing, friendly and professional staff. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle.

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My wife Darlene and myself had a very friendly and helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car that filled our needs and budget!

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My wife Darlene and myself had a very friendly and helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car that filled our needs and budget!

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Having a video of repairs showing up on cell phone, is outstanding!

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I drive 45 minutes to come to the Service Center. The team is very professional. They take time to discuss issues with my car. The work is done timely and correctly. Thank you for caring about your clients.

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This Car is the one I’m interested. Thank you for sending me information. I raise you guys as a 10 service.

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Rome was a very sincere kind sales person. The Outback is comfortable and easy driving. I wanted wheel locks, the parts department had stock and took care of me quickly.

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Great Service experience, I was in and out with in 30 minutes. Simple and quick!

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Great Service experience, I was in and out with in 30 minutes. Simple and quick!

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When I arrived, I was met with a smile and my car was taken into the receiving area and I was signed in. I was directed to a very comfortable waiting area and was informed it would take about an hour to perform the tire rotation, oil change and update to my software for the radio and etc. I fell...

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WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE

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WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE

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I've been going to Elgin Subaru for several years. I've purchased two cars from.them over the past 6 years. Sales agent Justin is great!! Honest, helpful & goes out of his way! The service dept is great. Kim, Lisa, and all the guys are always so helpful, answering any questions I have and working ...

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I brought the car in for regular maintenance and was greeted with professionalism and smiles. I loved being able to hang in the dog park with my 80 lb furry friend. Great service, wuick, easy and accomodating. The price was great too!

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This was my first experience at Brillance Subaru as I moved out to the Huntley area. I would give it 10 stars if I could. Their detail to every step of the process was impressive. Great communication. Friendly people. Dog friendly and a dog park to boot. Definitely number one in my book.

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They are always the best. They provide excellent service and do what they say when they say it.

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