DealerRater Review
- June 27, 2019
Ricky over at Rusnak Rolls Royce was wonderful to work with. Such a great guy that made sure we were well taken care of. From ordering the SUV, to including us in special events right down to the delivery of the Cullinan. I will definitely be working with Ricky Williams and Rusnak again. Thank you!
DealerRater Review
- June 22, 2019
Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wallet!
DealerRater Review
- June 18, 2019
Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it for hours and at end could not do it. They reached out to Karma and they said I needed a new computer in the car to get an extra key ;( It would cost...
DealerRater Review
- June 16, 2019
Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address every need you have. Ease of making an appointment, alternate transportation, transporting car to dealership and scheduling pick up are never an...
DealerRater Review
- June 10, 2019
My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they could do. I decided to explore a dealership under different ownership and this was a wise decision. Melody Beckford and the Rusnak Pasadena Team, pulled...
DealerRater Review
- June 10, 2019
I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely return.
Google Review
- June 08, 2019
Fantastic Customer Service!Melody Beckford, specifically, has always gone above and beyond..with everything. I really appreciate her being there, for me. Thank You!
DealerRater Review
- June 06, 2019
Timely pickup and delivery of car. Great job. Will come back and highly recommend other friends to come to Rusnak for new purchase and for service.
DealerRater Review
- June 06, 2019
After waiting for a call back from a previous employee I was connected with Andrew Lascano. He went above and beyond for my vehicle and handled all my concerns. I am very pleased with the service I received, Andrew really knows what customer service is about. Will definitely be coming back to the...
DealerRater Review
- June 03, 2019
My rating is factored on the service techs and the person who services my car (Christine). My service tech Andrew Lascano is the most genuine and hard-working customer service professional I have encountered. I have never had to chase them; if they say they will call, they do. I am treated like...
Yelp Review
- June 02, 2019
I can't say enough about my experience with Chris Lee and this dealership!!! Super helpful, I was in and out no fuss no hassle. I'm a life long customer and I recommend anyone looking for a great experience to look to them for all your car buying needs.
DealerRater Review
- May 30, 2019
People there are very nice and kind. They are very patient and professional with all my demands. Whitney is so sweet, she even translated to Chinese for my better understanding.
DealerRater Review
- May 29, 2019
From beginning to end Ricky Williams and Ray (Sales Manager) made me feel like I was a priority. They worked hard to get me a great deal and checked on me days after the sale. Nothing but smiles throughout the process. These guys are a class act and I have nothing but love for them.
Google Review
- May 27, 2019
DealerRater Review
- May 09, 2019
Julia was very courteous and helpful she was very communicated during the entire process. She was very knowledgeable during the entire buying process. I would highly recommend her to anyone looking.
Google Review
- May 08, 2019
DealerRater Review
- May 02, 2019
I arrived at a predetermined time and was met by my salesperson Chrisley was extremely happy with the service I received their I got a fair offer for my trade-in rather immediately and they gave me a very fair price on my purchase of a used Bentley Continental. Tell me the sales manager was an...
DealerRater Review
- April 12, 2019
The team is great and very professional. I dealt with Ruben in the Bentley service department. Ruben is very helpful and knowledgeable. The new manager Brian is great as well.
DealerRater Review
- April 10, 2019
I took my Maserati to get serviced for a recall. The dealership had to keep my car. They made it smooth by providing a rental. My car was ready as promised.
DealerRater Review
- April 10, 2019
it was my first experience with Peter, the new Mazerati service manager. Peter was excellent. i had taken my Gran Turismo in for a 'check engine' light. he explained the minimum charge of over $200 for diagnosis. in the end, he waived the charge because it was such a minor issue (gas cap was not...
DealerRater Review
- March 12, 2019
Everyone was very helpful, I trusted the services department. Everyone that works there was very professional. They made me feel very comfortable leaving my car with them. I love that they cared about my car! They are an Awesome team!
Google Review
- March 09, 2019
Left by Zhenjian L.
Google Review
- February 15, 2019
Google Review
- February 06, 2019
Left by Ray J.
Yelp Review
- January 29, 2019
Really refreshing experience at parts and service this morning. Staff courteous and nice loaner cars. Staff was polite and helpful. Facility could use some help though, it's falling apart, but appears to be under construction. Good thing they have good help!
Yelp Review
- January 23, 2019
A Yelp worthy experience in the service department today. Towed in and handled efficiently and professionally. From the manager to her car wash guy, every person was knowledgeable and appreciative of my business. In and out same day and my bill was less than originally quoted. Great experience!
DealerRater Review
- January 05, 2019
melody is so amazing helpful?best service in rusnak auto group service?she did it only one day , if break area have more food is better? oh reception lady so pretty,i like it,god job?
Google Review
- December 15, 2018
Google Review
- November 27, 2018
Left by Mark A.
Facebook Review
- November 12, 2018
It's nice2just dream about owning one.. #
Facebook - Web Review
- November 12, 2018
It's nice2just dream about owning one.. #
DealerRater Review
- November 09, 2018
Courtney is always professional, attentive and considerate of our time constraints and schedule. She makes the process seamless and as painless as possible. Its always a pleasure working with her.
DealerRater Review
- November 05, 2018
I take my Bentley to this center based on the customer service of the Service Manager who is beyond amazing and really cares to help and is an EXCEPTIONAL representative of Bentley!!!
Facebook Review
- October 19, 2018
Yes indeed one of my favorite car brands
Facebook - Web Review
- October 19, 2018
Yes indeed one of my favorite car brands
DealerRater Review
- September 03, 2018
Drop off was efficient and friendly. Was able to complete major service on Bentley Continental GT and repair scratch on wheel as well as replace tire on same day by the promised deadline.
Facebook Review
- August 21, 2018
Service department is great, professional and thorough.
Facebook - Web Review
- August 21, 2018
DealerRater Review
- May 21, 2018
We purchased this vehicle else where and took it back there for servicing and this wheel shimmy issue. They could not repair it after several visits back to them. We took our vehicle here, and they found a defect in the front suspension on our first visit. Thank You!! Now that we found a dealer that...
Google Review
- May 21, 2018
Great service for my flying spur.
DealerRater Review
- May 18, 2018
Melody is a great service writer always call back after I Would leave message kept me informed on everything and made sure my experience was great!!! The front desk lady is really professional and kind smile always.
Google Review
- May 13, 2018
Amazing sales experience! When I arrived, greeted with smiles and didn't feel pressured to purchase a car immediately but rather went through the whole process as to what sparked my interest and found the car of my dreams! Ended up driving away in a beautiful (completely clean) Audi R8 and could not...
Yelp Review
- March 10, 2018
Bought my brothers Bentayga from the most stand up salesman, Clinton. He was super personable and knew his product. A breath of fresh air. Had to go to Service a few weeks later for a software update and Courtney treated us like family. Grateful we made our purchase at Rusnak. She even buzzed us to...
Google Review
- February 07, 2018
Left by Tom W.
Yelp Review
- February 07, 2018
Efficient, friendly, and professional service from Courtney and her team. Everything was seamless and timely. I so appreciate good service!
Yelp Review
- January 03, 2018
Rusnak Bentley Pasadena made my car buying experience so easy. Clinton Woosley and Finance Manager Keti were awesome! They took care of my husband and I in every way. We really appreciated their attention and kindness. Would definitely recommend them and look forward to purchasing other vehicles...
Google Review
- December 15, 2017
Left by Aslan O.
CarGurus Review
- December 15, 2017
Very happy with responses! Thanks!
DealerRater Review
- December 01, 2017
Made appointment with Melody. Cortney and Melody Reviewed Service and what would be done on a big service at 3 years on our Continental GT. Very helpful Concerning navigation system. Bentley Service has moved to 2965 east Colorado Blvd, Pasadena.
Yelp Review
- November 25, 2017
I think it's noteworthy to mention when someone goes above and beyond even more so than when a business disappoints. Last week I needed to take my Bentley in for service unexpectedly. I called and was greeted by Courtney who could not have been more professional. When I arrived, Melody addressed me...
Google Review
- November 03, 2017
Google Review
- November 03, 2017
Amazing sales experience! When I arrived, greeted with smiles and didn't feel pressured to purchase a car immediately but rather went through the whole process as to what sparked my interest and found the car of my dreams! Ended up driving away in a beautiful (completely clean) Audi R8 and could not...
Yelp Review
- October 24, 2017
It is with great pleasure that I write this review. While at Pasadena Bentley, Clinton Woosley provided my wife and I excellent customer service. He paid attention to detail, while also engaging me on a personal level. His charismatic personality and overall demeanor, led to a positive experience.
Google Review
- October 20, 2017
Amazing sales experience! When I arrived, greeted with smiles and didn't feel pressured to purchase a car immediately but rather went through the whole process as to what sparked my interest and found the car of my dreams! Ended up driving away in a beautiful (completely clean) Audi R8 and could not...
Yelp Review
- October 20, 2017
Can't say great enough things about the entire Rusnak team here. Dawn helped put me into my first Bentley and the customer service since my purchase has been nothing but grade A, Tier 1, Top Notch, extraordinary perfection. These people are at the leading edge of the luxury automobile experience....
Yelp Review
- October 20, 2017
Bentley of Pasadena is the nicest car dealership I've ever been to. Came here with my mom who was looking at new GT's and Jason (the salesman) was incredibly helpful and knowledgeable on all of the models. This place is incredibly professionally and did not make the car buying process long or...
Google Review
- October 03, 2017
That matte black Continental is beautiful!
DealerRater Review
- September 26, 2017
Excellent service from the Service Dept. Couldn't ask for more! All made hassle free. Melady especially was fantastic, making sure that everything went like clockwork. She is amazing.
Yelp Review
- September 14, 2017
Thanks for getting my Bentley done in time for the weekend. Courtney is the best. I'm a busy guy and I would recommend her if you want to get things done in a timely matter and right the first time. Thanks again.
Google Review
- September 13, 2017
Google Review
- September 06, 2017
That matte black Continental is beautiful!
Google Review
- September 03, 2017
Great great experience at bentley rusnak.Service people are great!
Google Review
- August 04, 2017
Great great experience at bentley rusnak.Service people are great!
Google Review
- July 31, 2017
Google Review
- July 31, 2017
Yelp Review
- May 26, 2017
I had an appointment with Melody Beckford and she was great! She was extremely prompt and even greeted me in the driveway when I came in. She knew exactly what I needed and didn't try to sell me on anything that was non-essential. I will definitely be back!
Google Review
- March 31, 2017
Google Review
- March 03, 2017
My Experience was very pleasant and professional. Larry in Service is always very helpful and diligent. I would highly recvomrnd Bentley of Pasadena for any service needs.
Google Review
- February 27, 2017
My Experience was very pleasant and professional. Larry in Service is always very helpful and diligent. I would highly recvomrnd Bentley of Pasadena for any service needs.
Google Review
- February 09, 2017
Left by Mike Y.
Google Review
- February 09, 2017
Left by Paul S.
DealerRater Review
- January 03, 2017
I did a nice work with Rusnak Maserati of Pasadena, which is a great dealer. Darren is a friendly seller, and he helped me a lot.
Yelp Review
- December 07, 2016
Brought my GT in for a light on the dash. Service took care of it timely and the master technician even came out to explain everything. Top notch service here. Great job.
Google Review
- December 03, 2016
Everyone was very helpful. Duane, Sales Mgr. Gerald Freedman, General Mgr. and Keti, Finance Mgr. All were very helpful. I truly am enjoying the 2016 Bentley Continental Coupe. Bob Bozzani
Google Review
- October 10, 2016
Everyone was very helpful. Duane, Sales Mgr. Gerald Freedman, General Mgr. and Keti, Finance Mgr. All were very helpful. I truly am enjoying the 2016 Bentley Continental Coupe. Bob Bozzani
Google Review
- October 09, 2016
Everyone was very helpful. Duane, Sales Mgr. Gerald Freedman, General Mgr. and Keti, Finance Mgr. All were very helpful. I truly am enjoying the 2016 Bentley Continental Coupe. Bob Bozzani
Yelp Review
- October 03, 2016
The service staff was helpful today when I had to get my car repaired without an appointment. Thank u Larry and service people! Great customer service.
Google Review
- September 25, 2016
Everyone was very helpful. Duane, Sales Mgr. Gerald Freedman, General Mgr. and Keti, Finance Mgr. All were very helpful. I truly am enjoying the 2016 Bentley Continental Coupe. Bob Bozzani
Facebook Review
- September 14, 2016
Facebook - Web Review
- September 14, 2016
Yelp Review
- September 13, 2016
Quick service and nice shuttle driver. Thank u Bentley Pasadena. I will be a return customer.
CarGurus Review
- September 10, 2016
Great service. They contacted me same day.
Yelp Review
- August 20, 2016
I'm not a big yelp-er, but I want to thank Larry and Courtney for coming in an taking care of my car and paperwork on SATURDAY! They aren't even open but they came to my rescue. That's customer service!
Yelp Review
- August 19, 2016
Came in to get a recall taken care of. Helped by Larry. Smooth service experience. He gave me another car to drive so I wasn't put out and followed up with me as promised. Great service.
CarGurus Review
- August 18, 2016
Excellent communication
DealerRater Review
- June 17, 2016
I recently took my wife's Ghibli in for routine service. I was kind of dreading bringing the car in the Rusnak Maserati because past experiences there have been horrible. This time things were quite different. The service rep Raffe was professional and courteous. He promised the car back same...
DealerRater Review
- May 05, 2016
I was treated professionally throughout the entire process from initial introductions to driving off of the lot with my Ghibli. The negotiation process was handled without stress and undue pressure as I traded in my old vehicle and acquired my new Masarati. I was particularly pleased with finding...
DealerRater Review
- April 25, 2016
He set an appointment, no waiting when we arrived, researched the part availability, provided a loaner car and delivered the Gran Turismo washed and repaired when he promised. It doesn't get better than that. We are very lucky to have Raffy.
DealerRater Review
- December 09, 2015
From getting my Ghibli to having it serviced, Rusnak Maserati, hands down provides the best customer service. The service department accommodated me immediately and had me back on the road after routine maintenance in less than 2 hours! Thank you Raffi!
Facebook Review
- October 15, 2015
Facebook - Web Review
- October 15, 2015
DealerRater Review
- July 18, 2015
Everyone at Maserati was professional, courteous and made this an wonderful buying experience. Danika was simply amazing! She was knowledgeable, kind and I felt that she truly had my best interests at heart. Emory White
Facebook - Web Review
- June 28, 2014
Facebook Review
- June 28, 2014
Facebook Review
- June 24, 2014
Facebook - Web Review
- June 24, 2014
Facebook Review
- February 15, 2014
Facebook - Web Review
- February 15, 2014
Facebook Review
- February 13, 2014
Facebook - Web Review
- February 13, 2014
Facebook Review
- February 06, 2014
Favorite car In the world!!
Facebook - Web Review
- February 06, 2014
Facebook Review
- January 24, 2014
Facebook - Web Review
- January 24, 2014
Facebook Review
- January 18, 2014
Facebook - Web Review
- January 18, 2014
Facebook Review
- January 12, 2014
Facebook Review
- January 12, 2014
Facebook - Web Review
- January 12, 2014
Facebook - Web Review
- January 12, 2014
Facebook Review
- January 08, 2014
I would LOVE 2 own one very stylish
Facebook - Web Review
- January 08, 2014
Facebook Review
- January 06, 2014
Facebook - Web Review
- January 06, 2014
Facebook Review
- January 02, 2014
Facebook - Web Review
- January 02, 2014
Google Review
- December 01, 2012
THESE PRICES R UN BELIVABE WHERE CAN I BUY A CAR LIKE THIS
DealerRater Review
- November 04, 2006
I brought my used Continental GT in for its second year of service and I had some concerns about the car overall because I had bought it from an auction, and they helped me greatly. I stayed at the dealership sevice area while they took care of my car and they answered all my questions and showed...