Google Review
- June 04, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- April 16, 2020
Very unprofessional as a female shopper I felt very attacked and uncomfortable when I went in there for a piece to fix my car. Instead of helping me the guy in there was rude as all get and very sexist trying to tell me I didnt know what I was doing and then when I said I needed this specific...
Response from the owner Replied: We certainly want you to have a better experience with us and we'd like to work with you to resolve this issue. Shoot an email when you can to matthew@salemmercedes.com. We'd be happy to work on getting things back in line.
Google Review
- April 04, 2020
Response from the owner Replied: We work hard to provide that stress-free and non-pushy experience! Thank you for working with us and for taking the time to leave this review.
Google Review
- March 11, 2020
Response from the owner Replied: We work hard to provide that stress-free and non-pushy experience! Thank you for working with us and for taking the time to leave this review.
Google Review
- March 11, 2020
Response from the owner Replied: Providing that amazing experience is what we aim for everytime. Thank you letting us have a peek at your Sprinter and we hope to work with you again in the future.
Google Review
- March 11, 2020
George was a amazing he did not push me in to buying my car. He knew alot about my car that I wanted to buy. We work out a deal. Definitely would recommend for people to go here I was very satisfied with my whole experience.
Response from the owner Replied: We work hard to provide that stress-free and non-pushy experience! Thank you for working with us and for taking the time to leave this review.
Google Review
- March 04, 2020
Response from the owner Replied: Thank you for the 4-star rating!
Google Review
- March 04, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- March 04, 2020
Amazing I work for an ambulance company, we have a Mercedes-dodge van and had mechanical issues. Took it to 4-5 other mechanics including Eugene dealer and Mercedes in Salem has nailed it everytime and quickly. They are amazing in our eyes.
Response from the owner Replied: Providing that amazing experience is what we aim for everytime. Thank you letting us have a peek at your Sprinter and we hope to work with you again in the future.
Google Review
- March 02, 2020
We purchased our first Mercedes from Cyndy Paterson at Mercedes of Salem. My situation was unique because I didn't have very much time to dedicate to the buying process at the dealership and needed most to be started digitally. When I asked if this was possible Cyndy didn't even flinch! She got...
Response from the owner Replied: Thank you for choosing to work with us and we hope to see you again soon!
Google Review
- February 20, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- February 04, 2020
Response from the owner Replied: Tonja we'd love to hear more from you on your experience. Email matthew@skylineforddirect.com or give us a call!
Google Review
- January 17, 2020
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- January 11, 2020
Response from the owner Replied: Thank you for the 5-star rating! We love to provide that no-pressure experience.
Google Review
- January 11, 2020
Response from the owner Replied: Thank you as well for being an A+ customer! We look forward to working with you again.
Google Review
- January 11, 2020
Google Review
- January 09, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- January 02, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- December 30, 2019
X friendly staff, no pressure sales.
Response from the owner Replied: Thank you for the 5-star rating! We love to provide that no-pressure experience.
Google Review
- December 30, 2019
I went to Mercedes of Salem for a specific car only they had. Because I was there to look at something specific the deal was easy, as advertised and sold. I worked with George and he was very nice, easy to work with. What I would say is that when you sell someone a vehicle regardless of the year or...
Response from the owner Replied: Jeff thank you for this detailed review. We greatly appreciate your business and hope to work with you again soon.
Google Review
- December 30, 2019
Abel was very helpful, professional, and knowledgeable about the vehicles that we looked at. Mike and Chris were great with the pricing and financing. Thanks for the great car Able and Mike. A+ Experience. We will be back.
Response from the owner Replied: Thank you as well for being an A+ customer! We look forward to working with you again.
Google Review
- December 30, 2019
My Acura EL (Canadian car) needed servicing, with both warranty work and "wear and tear" problems. Kevin was everything I would hope for in a service manager - friendly, helpful, proactive, and most importantly, honest. Fresh baked cookies are nice, but what will keep me coming back is great service.
Cars.com Review
- December 25, 2019
Have been to this dealer for purchase of new vehicle and service for my Mercedes suv. Sales representative was dishonest. She went into my glovebox to get my insurance card while my suv was in service rack. She didnt ask for my permission to do this and pretended this was routine for test drive .
Yelp Review
- December 20, 2019
My car was recently broken into. During that break in my wheel locks were taken making it impossible to get my tires off. Not a big deal right? I called Mercedes and they ordered me a set of wheel locks and let me know they would call me when they came in! Perfect! Well in that time I managed to...
Google Review
- December 19, 2019
I had been debating on buying a car for a few months and finally went in to Mercedes to test drive one I had found online. Abel met me there and was so friendly and accommodating, I ended up buying the car the next day. From start to finish he made sure I was %100 comfortable with my purchase....
Google Review
- December 16, 2019
My Acura EL (Canadian car) needed servicing, with both warranty work and "wear and tear" problems. Kevin was everything I would hope for in a service manager - friendly, helpful, proactive, and mostly importantly, honest. Fresh baked cookies are nice, but what will keep me coming back is great service.
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 07, 2019
Had a great experience buying a pre-owned car from Cyndy. No pressure, polite, and caring team. No games. I will recommend them highly
Google Review
- November 30, 2019
The Mercedes- Benz of Salem were very professional and very kind to me as soon as I walked in. I got taken care of right away and ended up with a brand new Benz! Thanks to the team and Abel of course, he took great care of me! Team Abel! Also none of this would be possible without the help of Don...
Google Review
- November 25, 2019
Just bought a brand new 2020 CLA 250. What an amazing experience. Highly recommend working with Abel. He was such a professional and I felt he was on my side throughout the buying experience. Abel was cool and very knowledgeable with all different options available and even though they didn't have...
Yelp Review
- November 25, 2019
Just bought a brand new 2020 CLA 250. What an amazing experience. Highly recommend working with Abel. He was such a professional and I felt he was on my side throughout the buying experience. Abel was cool and very knowledgeable with all different options available and even though they didn't have...
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Response from the owner Replied: Good to hear we were able to repeat that experience for you! Thank you for working with us on your new amazing car!
Google Review
- October 31, 2019
This is a Mercedes dealership that is run like a Ford dealer.After my mother found a new 2019 CLA 250, I thought she could get a good deal on it. Here it is late October, the 2020's are out and they should be making good deals. My 82 year old mother went to the dealer without me, I live 300 miles...
Response from the owner Replied: We'd love to hear more from you on this. We never want anyone to feel like they were getting a bad deal. Shoot an email to matthew@salemmercedes.com.
Google Review
- October 28, 2019
Wanted to purchase a 4x4 Sprinter that they said they could get but after 3 voicemails and no call backs I decided to go elsewhere.
Yelp Review
- October 20, 2019
Best experience with the sprinter Van department. They always checked up on and worked hard to get me what I wanted. This is the place you need to go! Thanks Brian and Eli.
Google Review
- October 19, 2019
Another great experience!! Abel is the best! My car looks amazing once again after driving in this weather!! This is the ONLY place to buy a Mercedes
Response from the owner Replied: Good to hear we were able to repeat that experience for you! Thank you for working with us on your new amazing car!
Google Review
- October 18, 2019
My husband and I just got a van from Brian and Eli. It was the best, easiest experience weve ever had with getting a vehicle. We tried to go to the Mercedes-Benz in Wilsonville and the customer service was absolutely the worst. They didnt care, they were snippy and rude making us feel like calling...
Response from the owner Replied: We're happy to have you! We try to provide that easy and caring experience at every turn. Thank you for leaving this stellar review.
Yelp Review
- October 18, 2019
My husband and I just got a van from Brian and Eli. It was the best, easiest experience we've ever had with getting a vehicle. We tried to go to the Mercedes-Benz in Wilsonville and the customer service was absolutely the worst. They didn't care, they were snippy and rude making us feel like calling...
Google Review
- September 27, 2019
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- September 27, 2019
Response from the owner Replied: Thank you for the 4-star rating! We're going to nab that 5th star the next time around!
Google Review
- September 27, 2019
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- September 22, 2019
Response from the owner Replied: Thank you for the 4-stars!
Google Review
- September 11, 2019
Response from the owner Replied: Thank you for the 5-stars! We're happy to hear it!
Google Review
- September 11, 2019
Response from the owner Replied: Thank you for this glowing review! We can't wait to work with you again.
Google Review
- September 11, 2019
Response from the owner Replied: We always try to go "above and beyond" for our valued customers! Thank you for choosing us for your service needs!
Google Review
- September 11, 2019
Response from the owner Replied: Thank you for choosing us for your Sprinter needs! We appreciate it.
Google Review
- September 10, 2019
EXCELLENT SERVICE! No high pressured sales, Abel listened to our needs and provided a top quality experience. He above and beyond to make me feel special, surprised me and out a BIG red bow on our new purchase! Definitely made us feel special. We will always come back here and refer others as well.
Response from the owner Replied: Thank you for this glowing review! We can't wait to work with you again.
Google Review
- September 08, 2019
Service department here is great. Had some issues with my Mercedes and Josh went above and beyond helping me resolve it in the end, Josh gets 6 stars! Don was also helpful and i appreciate his customer service as well.
Response from the owner Replied: We always try to go "above and beyond" for our valued customers! Thank you for choosing us for your service needs!
Google Review
- September 05, 2019
EXCELLENT SERVICE! No high pressured sales, Abel listened to our needs and provided a top quality experience. He above and beyond to make me feel special, surprised me and out a BIG red bow on our new purchase! Definitely made us feel special. We will always come back here and refer others as well.
Response from the owner Replied: Thank you for this glowing review! We can't wait to work with you again.
Yelp Review
- September 05, 2019
Abel was the most respectful and diligent sales person I have ever met. He had most of the tedious paperwork done long before we even showed up at the dealership. He took the time to listen to our needs and expectations and then he blew them out of the water. Not once did we feel pressured for a...
Google Review
- August 29, 2019
Went in to buy a car from this dealership, I talked the price down a little bit and they said we had a deal they told me to come back the next day so i put down a hundred dollars to hold the car and they said they would run my credit when the banks were open, came in later only too see them showing...
Response from the owner Replied: Treating our customers differently from one another isn't something we do. We would love to hear more on your recent visit with us and work towards a solution with you. Shoot me an email when you can: matthew@skylineforddirect.com
Google Review
- August 16, 2019
Response from the owner Replied: Thank you for the 5-stars!
Google Review
- August 15, 2019
Response from the owner Replied: Thank you for the 4-stars!
Google Review
- August 15, 2019
Brian has been awesome with anything Sprinter related. I've worked with him on my last 2 vans and will continue to do business at Salem MB as long as he is there. Thanks Brian.
Response from the owner Replied: Thank you for choosing us for your Sprinter needs! We appreciate it.
Google Review
- August 14, 2019
Response from the owner Replied: Thank you for the 4-stars!
Google Review
- August 14, 2019
Super enjoyable experience.
Response from the owner Replied: Thank you for the 5-stars! We're happy to hear it!
Google Review
- August 11, 2019
Response from the owner Replied: We look forward to working with you again in the future! Thank you for this great review!
Google Review
- August 11, 2019
Response from the owner Replied: Good to hear we gave you a satisfying experience! Thank you for choosing to work with us.
Google Review
- August 03, 2019
Response from the owner Replied: Thank you for the 5-stars!
Google Review
- August 02, 2019
Best experience I have ever had. First of all, Bernardo went out of his way to be the most helpful person in the world. He made it so easy and comfortable. I will DEFINITELY go back and buy another vehicle in the future. And second, everyone had a smile on their face, and where very welcoming. Thank...
Response from the owner Replied: We look forward to working with you again in the future! Thank you for this great review!
Google Review
- July 31, 2019
Response from the owner Replied: Thank you for the 5-stars David
Yelp Review
- July 31, 2019
I tried to buy a Mercedes for cash and sent them everything they needed but my social security number they then told me they needed it for the patriots act and that is a lie so the salesman Abel got rude with me then hung up i called back and talked to the general manager who said if i didn't want...
Google Review
- July 29, 2019
George Kirschner good listener and worked very hard to understand our needs and find a car that worked for us. Everyone we have worked with there has gone out of their way to be sure we were satisfied.
Response from the owner Replied: Good to hear we gave you a satisfying experience! Thank you for choosing to work with us.