Cars.com Review
- June 24, 2025
I recently bought a Sprinter Van from Brian. He and Eli worked to close the deal and make the experience smooth and complete. They succeeded. Kudos to you guys for the friendly approach and completing matters on time and in your friendly manner.
Cars.com Review
- June 02, 2025
Had a great service visit at MB Salem. Recently bought a 2020 Sprinter and took it in for Service. Evan was great to work with and gave me a thorough breakdown of needed work and potential issues. Was not pushy and provided fair pricing so I will definitely going back. Eli was also amazing...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- May 23, 2025
I recently bought a car from Mercedes-Benz of Salem, and Brent was so much help! He never made us feel rushed, answered all our questions, and really made the entire process very smooth. Highly recommend working with Brent! All the other employees were extremely pleasant as well.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 13, 2025
My Wife and I came in to talk to Eli Guevara about your Mercedes Sprinter line. Eli was both professional and personal in taking care of us. I appreciated his patience and willingness to go the extra mile for us. He was able to explain all aspects of the Sprinter lineup. Would highly recommend him...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We hope you have many happy miles in your new Sprinter!
Cars.com Review
- April 12, 2025
I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem for your Sprinter needs!
Cars.com Review
- April 12, 2025
I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Come on back to Oregon!
Cars.com Review
- April 12, 2025
I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 12, 2025
Eli at Salem Mercedes Benz has been awesome. I’ve purchased 12 Sprinter vans from him over the past 3-4 years. Super easy to work with and always delivers. Eli and Brian are awesome reps of their company.
Dealer Replied: We hear the 13th Sprinter is the best one. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 08, 2025
We bought our sprinter van sight unseen from M-B of Salem because we had a plan to have it built into a camper in Portland OR. Eli and Brian were our "point people" at M-B of Salem and they did an awesome job of keeping us informed of the process, getting us updates, and arranging to get the van to...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Here's to many great adventures in your new Sprinter!
Cars.com Review
- April 08, 2025
New tires installed in a timely manner. Price was explained. Tony was very helpful and courteous as was the cashiers office. And my car was washed and vacuumed. Thank you!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your new tires!
Cars.com Review
- April 08, 2025
Great Service, everyone was very helpful, loved getting the car wash after the service on the vehicle
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 07, 2025
Customer service is always top rate, thank you Don! Always enjoy bringing my car in
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 06, 2025
As usual, Mercedes Benz of Salem treated me like royalty and provided excellent, timely and friendly service. Best dealership I have ever had the pleasure of working with.
Dealer Replied: Always royalty here! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 06, 2025
Very efficient and helpful. No problems with the new windshield on my brand new car. I always appreciate the staff at Mercedes-Benz of Salem.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- April 03, 2025
I am always taken care off. Don and his staff make sure every detail is covered. Car is freshly cleaned when I pick it up!!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 29, 2025
I purchased a new car from Mercedes-Benz of Salem, and they have such a great team of people who are not only non-pushy but also very caring and genuine. Our salesman, Brent, was absolutely amazing and knowledgeable about everything we had questions about. I've never met a salesman who does as good...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 29, 2025
Meredes-Benz of Salem always does a thorough job when servicing my E400. The car was returned to me totally cleaned. I was offered a loaner car which I took home while the work was done on my car. Everybody was polite and all work was explained so I knew what was done.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 28, 2025
Great service Great help Always appreciate the people and timely service. Best dealer around for Mercedes Benz!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 28, 2025
Amazing service and such an amazing job done by there whole team! This is my favorite place to get my services done on my Benz!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 28, 2025
Very helpful & great customer service! Kept me well informed. Don the service manager went out of his way to help me.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 27, 2025
Good job Was ready for us, got done on time. Appreciate the drop off n pick up. Driver was nice too
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 27, 2025
great communication .. excellent customer service .. easy / efficient process of getting the service appointment scheduled .. overall fantastic experience
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 23, 2025
I bought a couple of cars through the Skyline Mercedes dealership. They were extremely helpful in selecting the car that fit my needs. Very courteous and friendly. My experience was delightful. I highly recommend them
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 23, 2025
My Mercedes had a problem that required some complex logistics to get the repair complete. The parts and service departments did a phenomenal job handling everything including local transportation. They were so easy to work with and allowed me to make decisions about other services without any...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 23, 2025
Salem Mercedes-Benz was very professional. Everything was clearly explained, no suprises, great service. Thanks
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
Not the closest MB dealer, but WELL worth the 1.5 hr drive for us. Excellent customer service at fair prices, which seems awfully rare these days in any industry. We trust service manager Don to give us good advice about prioritizing what our vehicles need, and we love that he’s been there for the...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
Bought my GLK here in ‘2014 and have serviced it only there ever since. They are simply the best service people I’ve ever known.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
Very easy sale! Great dealer! Everything went very smoothly. Eli was really super and responsive.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
Very easy sale! Great dealer! Everything went very smoothly. Eli was really super and responsive.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
First time customer from Portland and was not disappointed. Evan went above and beyond. Thank you, I will be coming back even though there are much closer options for me.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 21, 2025
Good service, fast processed, Friendly take care, On time served, Waiting room is nice and also nice coffee
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 19, 2025
Such a wonderful experience!! The people were great. I will definitely be purchasing future vehicles from them. Thank you!!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 14, 2025
Brought in our RV / Sprinter Chassis- was having AC issues- they took the time to search for the issue.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 14, 2025
Quick and efficient Tony was very informative and kept me updated in a timely manner
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 14, 2025
I don't know English very well, so I am writing to you through Google Translate, my application may not be very correct because of this, but still you are a very good company, I am very pleased that I contacted you, thank you
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 13, 2025
Evan and Don always go out of their way to be thoughtful and so helpful. I have come to depend on and trust them. Thank you Evan and Don!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 13, 2025
In all things went well just one problem. I ordered the full bra package, but did not know number one what it was gonna cost in number two it got rolled into my monthly payments, which I did not know of.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 12, 2025
"I recently had my vehicle serviced at your department and I was thoroughly impressed! The staff were friendly, knowledgeable, and efficient. The work was completed on time and to a high standard. I would highly recommend your car service department to anyone. Great job!"
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 11, 2025
Best customer service in the world. Excellent communication from beginning to end. I’m always greeted with a warm welcome.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 11, 2025
Been going to Salem Mercedes for years. Service is always prompt and friendly. Went to Wilsonville Mercedes 1 time and had a horrible experience. Evan is fantastic.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 11, 2025
Efficiently diagnosed and repaired what was actually really needed to improve performance. Listened to me!! Great service with available loaner for those of us who drive in from the coast.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 11, 2025
The service team kept me informed every step of the way, and overall they provided very good service.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 11, 2025
Don and the staff are always very knowledgeable and nice. Store is clean and complimentary beverages are added benefits
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 10, 2025
Brian gives us great deals and the communication is spot-on. He responds in a timely manner and exceeds expectations.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 09, 2025
BEST DEALERSHIP I HAVE EVER WORKED WITH!! MIKE THE SERVICE DIRECTOR HELPS WITH ANY PROBLEMS I HAVE EVEN IF THE VEHICLE IS NOT IN THE SHOP, HE IS ALWAYS THERE TO ANSWER MY CALL WHEN I HAVE QUESTIONS.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 08, 2025
Great people. Don post was very professional with communication and personality’s the best. Overall great experience
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 07, 2025
I had an amazing experience working with Brent at Mercedes-Benz of Salem! From the moment I arrived, he had the car I was interested in ready for a test drive, making the process seamless and efficient. Brent treated me with great respect and professionalism, ensuring everything went smoothly. This...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 07, 2025
Friendly and honest staffs. Clean and nice setting. Gets things done as promised and on time.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 07, 2025
Kind, polite, knowledgeable staff who explain clearly what service needs to be performed and results of their findings.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 06, 2025
Excelent service! They treat you like family! My appointment was scheduled sooner than what I thought! I loved the free ride home!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 04, 2025
Don was professional and pleasant to work with. Thank you for your excellent service. We will definitely come back again.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 02, 2025
Job was completed on time and Don was super helpful. Nice to have a loaner vehicle!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 02, 2025
Wonderful and professional service. I was impressed with mechanics knowledge and expertise. Highly recommend this dealership.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 02, 2025
Outstanding service and expertise, wonderful customer service. I will always bring my Mercedes sprinter to Salem Mercedes
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- March 02, 2025
I’ve used this dealership quite often over past 8 years I have been in Salem . They have met our retirement needs in vehicles both in the Acura sector and MB sector and in sales and service . Staff are fully available to meet our needs . I would not want to switch dealerships or vehicles at this...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 27, 2025
Very special and personal service. Mo always does a superb detail job. I wouldn't go anywhere else. I'm dealership believer.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 26, 2025
Top notch service! No better dealership to purchase a new Sprinter from. Brian and Eli were a great sales team and the entire staff were awesome! I look forward to working with them again when I need another vehicle
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 26, 2025
clean, friendly ,need to know more about the car you are selling . bbb kkk ooo
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 26, 2025
Always super nice and helpful. Very clear about costs and always on time. I recommend them.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 25, 2025
I took my C250 in for its B Service. It was discovered that I needed to replace my battery. Don left a message for me to call him but for some reason it didn’t come through. After a couple hours Don asked his assistant to call me and explain what was found. He gave me all the pertinent information...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 25, 2025
My experience with the staff was excellent and my car was fixed and returned in the time they said it would be so i could not be happier. Thanks
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 25, 2025
MB Salem has always taken great care of me and my vehicles and their customer service is second to none.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 23, 2025
I experienced a frustrating situation with maintenance service on my car. I took my car in for annual service and also had a new car battery installed. A few days later the auxiliary light came on so I returned the car to address this issue. When I went to pick up my car, the driver door would not...
Cars.com Review
- February 22, 2025
My SUV is now past the 100,000 mile mark and still operating flawlessly with service from this dealer.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 22, 2025
Honest, caring, pay attention to detail, friendly, knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 19, 2025
They are very friendly and flexible. My car is well taken care of. I always get my car back in a clean condition
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 17, 2025
As soon as I called, I got an appointment same day. The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work. My car was fixed the same day. I will never go anywhere else for my Mercedes benz services!...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 16, 2025
Service was fast team members were quick to respond to my questions car was very clean
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 15, 2025
Don Post was able to quickly detect and set up the repair of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 15, 2025
Excellent work researching major damage to our Sprinter fuel system and doing major repairs in a timely manner.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 12, 2025
Prompt, courteous service which is well documented and consistently completed under budget and well before schedule
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 11, 2025
Very professional, not pushing to sell you a car you don’t want. Listens to the customer. Great experience.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 09, 2025
We appreciated how Evan communicated with us. He was easy to reach and helped us feel at ease during the process.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 08, 2025
I would like to thank Brent at Mercedes-Benz of Salem for his outstanding service! He was highly professional, patient, and guided me through every step of the purchasing process. He made the experience smooth and hassle-free, answering all my questions with clarity. If you’re looking for a car and...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 08, 2025
Very pleased and thankful for the service I've been getting from the parts department, as well as previous service visits with Don. Actually, everyone I've dealt with has been pleasant. For the last month or so, I've been working frequently with Mark Massey in the parts department locating parts to...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 06, 2025
Smooth process from intake to delivery. Service tech was thorough in explaining work done on my car. Very pleased!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 04, 2025
Always courteous, always prompt, always reliable! I will always recommend them to other MB owners.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 02, 2025
I had an outstanding experience at the Mercedes Benz of Salem. Tony and the team were professional,knowledgeable, and above and beyond to ensure a smooth and enjoyable visit. The service was efficient and the attention to details was impressive. I highly recommend to anyone looking for a top notch...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- February 02, 2025
Great, personal service I can trust to care for my really old Mercedes. Thank you!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 31, 2025
Don was more than helpful. While traveling from PDX to Newport had a check engine light. Arrived at MB of Salem and they put us right into the cue. The issue was found. Luckily we could continue on our trip without issue and take care of the problem with our local dealer in PDX.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 28, 2025
Did a fine job. Car in & out of service shop in a timely manner, as promised. Friendly & helpful staff.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 28, 2025
The service rep and a person in the shop were extremely helpful and curtious.curious. I dropped by two days earlier to check on parking my RV, and the shop guy came out and gave me some recommendations. It's great to work with people that know their products.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 27, 2025
Very good and smooth process. Communication was timely and clear. The dealership and all personnel seemed excellent.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 24, 2025
Great Service Manager, Don, and great service on each Mercedes we have owned over the years.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 24, 2025
Very helpful and will definitely be bringing my car back in the future to be serviced here.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 23, 2025
Awesome experience, super responsive, go above and beyond to meet and exceed their clients needs.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 23, 2025
Great service, pleasant people, I was able to get a loaner since they were booked up all the first day (I was unscheduled with a new warning indicator light) car returned cleaner and in better condition the next day. Thank you
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 18, 2025
Prompt and Courteous service. Easy in and out. Friendly. On time. Work done as agreed.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 18, 2025
Brought my car in for a b service, the gentleman helping me was great. But about 3 hours later, my check engine light comes on. I call the service department to no answer so I spoke with the online representative whom told me I will be getting a call…. Still no call and now I have my daily commuter...
Cars.com Review
- January 18, 2025
Great experience start to end. Abel helped me order the vehicle I wanted, he explained all the options and packages available to me. He was very helpful in making decisions when I asked but also not pushy, he let me make it “my car.” Able kept me informed throughout the ordering process as well as...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 17, 2025
The service department went above and beyond to get us back on the road again.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 17, 2025
They have been amazing when other dealerships didn't even acknowledge I was on the lot. They have my business for life. I have told this to the owner.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 17, 2025
Really friendly staff. Have taken care of any issues with the vehicle and always confirm that the job was done correctly.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 16, 2025
Love dealing with the people at Salem Mercedes. Always give us a fair shake, and honesty seems to rule their way
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 15, 2025
The Service Advisor was very friendly, competent, and provided very good customer service. my car was serviced very quickly
Dealer Replied: We're glad we could work with you. Thank you for choosing Mercedes-Benz of Salem!
Google Review
- January 14, 2025
Everyone was very professional throughout the entire process, I maybe spent about an hour and drove off with a car I absolutely love. I do wish I would of spent a little more time to learn more about my car features and settings as I was only shown, the ones I asked about before driving off.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 11, 2025
Good service with no issues and quick and easy to schedule and pickup of car
Dealer Replied: We're glad we could assist! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 11, 2025
I absolutely adore the staff there. Very friendly and family oriented. I would highly recommend Mercedes Benz of Salem.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 11, 2025
The service for my 2022 Mercedes EQS WAS GOOD. BUT i has another 2023 Mercedes EQS currently least for 2 years from 3/2024 to 3/2026 . . Recently it has 2 flat tires left side front and back.. no service . I assume under least contract.mercedes dealer should cover. It is Mercedes property. I have...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Give us a call or shoot an email to service@salemmercedes.com so we can work on this with you.
Cars.com Review
- January 10, 2025
I had a great experience I was able to get in immediately to get a B service done. I was dropped off at my work and picked up to pick up my car. It couldn’t have been a better experience.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We're glad we could assist with your B-Service!
Cars.com Review
- January 10, 2025
As always the staff is friendly and efficient. Highly recommended this dealership to friends and family.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Thank you for your recommendation.
Cars.com Review
- January 09, 2025
Brent was friendly, helpful, and up front. He did not shy away from working with me over the phone for the first portion of our negotiations, which was refreshing.
Dealer Replied: We're happy to work with you in any way you need. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 09, 2025
Evan was sicke that day so Mike covered for him. He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just a bad sensor. He also offered shuttle service which I really appreciated.
Dealer Replied: We are glad we could assist with your Sprinter. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 09, 2025
They made themselves available to us throughout the process of purchase in a timely manner.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! What can we do to earn all 5 stars on your next visit?
Cars.com Review
- January 09, 2025
The service team is excellent. I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is flexible with scheduling.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 03, 2025
Bought several cars at the dealership and always had a great experience. Love my G wagon.
Dealer Replied: We wish you many happy miles in your G Wagon! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 03, 2025
Great service and friendly staff. Always helpful and get back to you if you have questions
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- January 02, 2025
Very good experience all around. One two three four five six seven eight nine ten
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We know we can count on you!
Cars.com Review
- December 31, 2024
Took my 2015 E250 (diesel) here due to excessive vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It definitely was the main reason and resolved most of the vibration. Our Benz is 10 years old now and I’ll be...
Dealer Replied: We appreciate your trust and look forward to working with you again. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 30, 2024
Very nice person and very good service too l so happy to do business with them happy new year
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your new Sprinter!
Cars.com Review
- December 29, 2024
Josh explained what was necessary to repair my car, estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer service that I returned the next week for regular standard maintenance. Service department care...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 29, 2024
Just as helpful during routine maintenance as a full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service!
Dealer Replied: We don't know what we'd do without you either! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 28, 2024
Brian is an amazing sales guy and works really hard to get you what you need at the right price. At the right price
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your new Sprinter!
Google Review
- December 26, 2024
Great experience start to end. Abel helped me order the vehicle I wanted, he explained all the options and packages available to me. He was very helpful in making decisions when I asked but also not pushy, he let me make it “my car.” Able kept me informed throughout the ordering process as well as...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! Abel is the Guy!
Cars.com Review
- December 26, 2024
Evan kept us informed on what was going on during our recent service. The staff was pleasant. Service was great!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 26, 2024
Awesome customer service from Tony! He took care of my car and was very efficient and kind.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 26, 2024
I took my 2016 E400 in for service A. I asked them to check the brakes (80+ thousand miles) and replace them if needed. They inspected them and said I didn't need new brakes. Other dealers would have just replaced them. Service A was completed, and the car was cleaned and ready in one day.
Dealer Replied: We're glad we could serve you. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 25, 2024
Just moved to Salem (from Scottsdale, AZ) and had our car shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment right away. When I arrived for my appointment I was immediately greeted and introduced to my...
Dealer Replied: We are glad we could help get your vehicle patched back up. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 24, 2024
Evan took great care of us, when our windshield was being replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortunate to have worked with Evan and look forward to continuing to do so as required.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 23, 2024
Just had the B maintenance done on my car, they scheduled me for the day after I called to set the apointment!!!. They also had a driver Jim give me a ride to work and he also picked me up to get my car. This was a great experience!!!!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 22, 2024
Great customer service given by service department employee Don I look forward to my next visit
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We look forward to your next visit as well!
Google Review
- December 21, 2024
I recently bought my first car from Abel, and the experience was amazing! He was incredibly helpful and made the entire process so easy and stress-free. Abel took the time to answer all my questions, was patient, and truly went above and beyond to make sure I found the perfect car. I highly...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your new car!
Cars.com Review
- December 21, 2024
They were awesome and did everything they said they would do. I will recommend them to everyone.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 20, 2024
Bryan was great! And he was very knowledgeable. All the employees were great. Than yuo
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 20, 2024
Brian was awesome and took care of his client from begin to end thanks brian!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 19, 2024
Everyone was very friendly and accommodating even after the purchase when we needed assistance learning the systems in the car.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We're always here to accommodate you.
Cars.com Review
- December 19, 2024
Bernardo was the absolute best! He made buying a car a really great experience. He wanted us to be comfortable most of all with what we bought, not just trying to sell us the most expensive.
Dealer Replied: We always do our best to find the vehicle that is right for you. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 18, 2024
It was the nicest and friendliest Mercedes dealerships I’ve ever been too. A nice experience!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 16, 2024
Love that they have a CHADeMO fast charger
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 14, 2024
I needed the battery replaced in my old S class and was able to get an appointment for that the next day. Service was excellent in all respects. My thanks to Tony Cole, the service advisor, that I felt with on this visit.
Dealer Replied: Thank you for stopping in to let us help you on your S-class and for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 13, 2024
Finally a place that knows Sprinters. I am very happy with the service and results.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 08, 2024
It was a pleasure to work with Mercedes Benz of Salem again. Looking forward to future transactions here.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We hope to work with you again.
Cars.com Review
- December 07, 2024
Mike Schmidt and Don Post. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 07, 2024
Earliest appointment was 3 weeks out. Dropped off vehicle on scheduled date and parts had not been ordered. Repair required RVT sealant which needs 24 hours to cure. Shop only allowed sitting overnight (12-15 hrs) before filling with fluid and test driving. Shop added 11.5 qts oil, requires 12 qts,...
Dealer Replied: Thank you for sharing your feedback regarding your recent service visit. We appreciate you taking the time to let us know about your experience. We understand your frustration with the scheduling, parts availability, and the service process. We strive to provide excellent customer service and apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes and better serve our customers in the future. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 06, 2024
The service was done promptly and completed when they said it would. Was pleased with the way I was kept informed of what was going on.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 06, 2024
Brian had quoted the wfong van’s originally but we negotiated the pricing on the ones I wanted and he had them delivered
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 05, 2024
Thanks for help with my car,I feel save driving Definitely recommend Mercedes Evan and Mike very professional, friendly, helpful I really appreciate you help!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 04, 2024
I just got my dream car last night! Abel and Juan were fantastic to work with! It was so easy! Once I found the car and decided, they made everything so easy! I drove up to Salem and things went so smoothly! I love my new car! Thank you Abel and Juan for making it such smooth sailing!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 04, 2024
Was in desperate need of service help excellent service addressed all my questions and car is running well. Many thanks
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 04, 2024
I love their customer service. It shows that they care about you and the service they provide.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 03, 2024
Fast and complete service, reliable and on time delivered with a smile and admirable cost control. Thanks.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 02, 2024
I was treated with respect in all the dealings I had with them. They kept the promises they made to me. I was given a courtesy vehicle as I am from out of town and could not have done my service there otherwise. I was given an honest estimate of what the next service would entail and cost. It was a...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- December 02, 2024
Excellent service and helpful staff. Worth driving to from Portland !been there for the last 3 years.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Thanks for making the drive down!
Cars.com Review
- December 02, 2024
Evan and his team did a fantastic job with the service of my Sprinter. Their communication was excellent and the technicians were very helpful explaining their work.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 01, 2024
YES!!! I WOULD ABSOLUTELY RECOMMEND BUYING FROM THIS DEALERSHIP!!! THE ABSOLUTE BEST EXPERIENCE I HAVE EVER HAD. REAL PROFESSIONALISM AND GENUINE PEOPLE. We had the most amazing experience buying a car at Mercedes-Benz of Salem. From the moment we walked in the door it felt comfortable there. ...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! We are glad we could assist in getting you behind the wheel of your new car!
Cars.com Review
- November 30, 2024
Polite, knowledgeable and friendly staff. They kept me in touch about the servicing options, and the work was completed on time
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 30, 2024
It wasn’t until I was checking out that recommendations were made for repairs that could have been completed and or approved while the vehicle was in the shop.
Dealer Replied: Thank you for your feedback. We appreciate you bringing this to our attention. We understand that it can be frustrating when service recommendations are not communicated until the end of the service visit. We strive to provide transparent and informative communication throughout the entire service process. We will use your feedback to improve our communication procedures and ensure that all potential service needs are discussed with our customers in a timely and comprehensive manner.
Google Review
- November 29, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 28, 2024
Salem Mercedes is friendly prompt and easy to deal with. This is true of their sales as well as service.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 26, 2024
They always have great service and customer care. My questions are always taken care of. That are always ready to help.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 26, 2024
Good Courteous, efficient. Explains everything thoroughly No Very helpful, loaner care when I need one
Cars.com Review
- November 25, 2024
Eli and Brian were amazing to work with while buying my Sprinter van. Both of them were very professional and answered all my questions. Amazing guys!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 23, 2024
The service itself is great and understanding. We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key and almost left with it. And we had agree on a return time of 3:30pm but at 3:27 (still driving back...
Dealer Replied: Thank you for your feedback regarding the delivery and pickup service. We will polish things up internally to ensure a smoother process moving forward. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 23, 2024
Wouldn’t trust my car to anyone else. Keep up the great work. Thank you.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 21, 2024
Don Post is the most amazing Service Advisor. Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 20, 2024
Great place to go! They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- November 18, 2024
Brian and Eli were awesome to work with while buying my AWD Sprinter van. Brian has been in the camper van game a long time and was able to answer my questions about up-fitting. If you're from Portland and looking for a new van, it's worth the drive to Salem.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! We're glad we could help you with your new van!
Cars.com Review
- November 16, 2024
Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We're glad we could get your issue handled.
Cars.com Review
- November 16, 2024
Best customer experience ever, courtesy staff and quick service. Have always provided a lioanef car
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 16, 2024
Tony was our service contact. He was great. Got car in, took the time check out concerns.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 16, 2024
Love this dealership. Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service department is always very prompt and professional. I do wish I was able to get a courtesy car. They never have any available. Kinda...
Dealer Replied: The courtesy vehicles do go quickly. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 15, 2024
Have always gotten great service at this dealership, bought my last two cars there and really like the excellent service, friendly people and love my Mercedes. Your dealership treats me like I am special and it feels really good to be treated that way. Thank you.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 15, 2024
Shout out to don and his team! They were amazing to me, and made everything easy, especially for my first visit. I definitely feel comfortable taking my Mercedes to them in the future for any issue!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We're glad we could serve you!
Cars.com Review
- November 14, 2024
I had a windshield replaced. After that the right side windshield wiper failed to operate correctly. I had to take the car back where it was determined the service crew did not fully tighten some parts after installing the new windshield. Sloppy work.
Dealer Replied: Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by this oversight. At Mercedes-Benz of Salem, we hold ourselves to high standards, and we regret falling short during your visit. Please know we are addressing this internally to ensure it does not happen again. We would appreciate the chance to discuss this further and make things right—please feel free to reach out to us directly at service@salemmercedes.com. Thank you for your patience and for giving us the opportunity to improve.
Cars.com Review
- November 11, 2024
I wouldn’t recommend a sprinter van I have 54,000 miles on the van and it’s transmission is slipping
Dealer Replied: We would love to hear more from you regarding your visit. We don't want anyone to feel they received less than a 5-star experience. Please reach out to service@salemmercedes.com when you can so we can address your concerns.
Cars.com Review
- November 11, 2024
You did what you said you would do ! You did it properly and correctly. Thank You !!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 10, 2024
Great dealer for service on our Sprinter based RV. Evan was very helpful as always from start to finish
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 07, 2024
Excellent customer service. This is the second car I buy at this dealership. No issues thus far
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We'll be here for #3.
Cars.com Review
- November 07, 2024
Able was knowledgeable, and pleasant he led us to the exact vehicle to suit our needs.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 07, 2024
Tony in the service department is great! Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Salem!
Dealer Replied: The EQE is pretty slick! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 04, 2024
The staff at Salem Mercedes is very knowledgeable about the products and we were treated fairly in our purchase of a used SUV.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your SUV!
Cars.com Review
- November 04, 2024
Tony and Don are simply great to work with and they both always provide great service with kindness and professionalism. I have also had interactions with the people in the parts department and they are just great! I really, really appreciated the courtesy service of taking me home when dropping...
Dealer Replied: We're proud to keep your GLC 300 in tip top shape! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- November 03, 2024
They always do a good job in a timely manner. Replaced NOX sensors and washed the exterior. In and out in just at two hours.
Cars.com Review
- November 03, 2024
Communication, service, and results were great. Don Post is always professional, and makes sure my questions are answered.
Cars.com Review
- November 03, 2024
Best service anywhere. Exactly what one would expect when purchasing and servicing a Mercedes. Great representation of Mercedes.
Cars.com Review
- November 03, 2024
I appreciate the way I am treated there. Wow. After all those years putting up in a sparingly kind manner, I feel people at Mercedes of Salem are refreshingly pleasant.
Google Review
- November 03, 2024
The good folks in the parts department were friendly and went out of their way to help
Cars.com Review
- November 02, 2024
I just purchased a Sprinter passenger van, my first Sprinter. Eli and Brian were great to deal with, friendly and knowledgeable about the Sprinter. Eli has been great answering my questions.
Cars.com Review
- November 01, 2024
Great service! Thanks, Don for taking care of us. He always makes it so easy.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- November 01, 2024
They put up with my impatience.What I thought was a minor wobble between 50 and 60mph, turned out to be something more serous. I pestered them for three weeks thinking it wouldn't take more than 5 days to fix. It was a major project on a rare vehicle.Any other small shop would have taken 2 or more...
Cars.com Review
- October 31, 2024
The dealership always goes above and beyond. Don Post even gave me 4 AA batteries to spare me going to Freddie’s at rush hour since it took longer to repair my care than they thought. Whew! The Halloween flashing skull will be functioning afterall.
Cars.com Review
- October 31, 2024
Dealership was good, but within days I got a coupon from Mercedes for $175 off the $1000 service. It cannot be applied back. I called the dealership about this & they have not replied. Why does the coupon come AFTER I just spent $1000:on my van? It will not need service again until the coupon...
Cars.com Review
- October 31, 2024
professional service. the shuttle was convenient and helpful. The service on my rather old mercedes was good.
Cars.com Review
- October 30, 2024
Professional attitude through out. Problem that I was experiencing with My automobile was rectified. It was definitely worth the drive,
Cars.com Review
- October 29, 2024
Great service! Prompt and efficient. Comfortable waiting area. Performed a check of all important ststems.
Google Review
- October 27, 2024
Cars.com Review
- October 27, 2024
Prompt service as well as very. Considerate and accommodating, especially for folks stuck while traveling.
Cars.com Review
- October 27, 2024
Extremely helpful and professional! Customer service is exceptional! Much better prices than the Wilsonville dealership. I have officially switched my business from Wilsonville to Salem because of Salem’s outstanding customer service!
Cars.com Review
- October 26, 2024
The dealership is competent and friendly. They do a great job of tracking my cars needs as well as my preferences.
Cars.com Review
- October 26, 2024
I met Tony Cole and he was phenomenal. He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicle needs. He also put it order on how I should have it done with the price. I told him that I would be bringing...
Cars.com Review
- October 25, 2024
Would I recommend then? Depends on what for. For me it's a long drive to Salem just to get my car oil changed which due to the drive and wait takes about 1/2 a day. I do like getting the car washed after the service, the clean waiting room, and the amenities while waiting. However, ever since...
Cars.com Review
- October 25, 2024
Treats my old car like it is a Gem. It is a 2007 and they seem to like seeing it come into the shop.
Cars.com Review
- October 24, 2024
Abel able was a knowledgeable, no pressure sales person. Mercedes-Benz of Salem is a professional establishment that made the car buying process quick, simple and easy.
Cars.com Review
- October 24, 2024
First time using this service department- easy drop off and very nice people! I will definitely return and recommend. Robyn
Google Review
- October 24, 2024
I recently purchased a vehicle from Mercedes-Benz of Salem and had an excellent experience. Abel and Michael were outstanding throughout the entire process. Both were extremely knowledgeable, patient, and ensured I got a great deal on my car. The service was top-notch, with everything handled...
Cars.com Review
- October 23, 2024
They were helpful in finding out what was wrong with my car and fixing it. The shuttle service is great. And they washed my car afterwards. The man that helped me explained what was wrong and what needed to happen to fix it. I was able to fully understand the service I was receiving which gave me...
Yelp Review
- October 23, 2024
I drove from SoCal on business therefore I decided to check the local inventory. I walk thru show room looked at all the cars on the lot from 1110-1140. Walked back in to the showroom waited nothing no greeting nobF you. But I did get dirty looks like I wasn't supposed to be in there. Very...
Matthew H. Replied: Providing excellent service to all our customers, especially our veterans, is something we take very seriously. Please feel free to reach out to us directly, and we’ll ensure your concerns are addressed promptly.
Cars.com Review
- October 22, 2024
Very satisfied with the recent servicing of my Sprinter. Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so much.
Cars.com Review
- October 22, 2024
Very professional and knowledgeable staff. Clean facilities with a very nice waiting room and amenities.
Cars.com Review
- October 20, 2024
Over the years, Don and the staff have continuously been great to work with. Especially considering we live a two hour trip away.
Cars.com Review
- October 19, 2024
Service Dept is always top-notch. Don and Tony make the dealership proud and are the reason we don’t go anywhere else.
Cars.com Review
- October 19, 2024
I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team...
Cars.com Review
- October 17, 2024
I've been told never go to the dealership to get your car repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable.
Cars.com Review
- October 17, 2024
Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party.
Google Review
- October 16, 2024
I love Mercedes Benz of salem! This is my fourth car and we have been doing business with them for close to 20 years. Abel and Mike are the best!! I got exactly what I wanted and am so excited about my new car. Thank you, Mike and Abel 😊❤️
Google Review
- October 16, 2024
Great dealership, very good service and sales department.
Google Review
- October 16, 2024
Top notch customer service and follow through! Kudos to Abel & Mike for being an example of what customer service should look like!
Google Review
- October 16, 2024
As we wandered the lot looking for the right Mercedes, Abel greeted us and offered to answer any questions we had. We had quite a few. He was polite and knowledgeable, and didn’t mind running back and forth to fetch keys for some test rides. Abel was very low pressure yet eager to make us happy. We...
Cars.com Review
- October 15, 2024
All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone...
Dealer Replied: Thanks for the kind words, Donna. I'm glad we were able to help and get you back on the road in a timely manner.
Cars.com Review
- October 15, 2024
Always only the best auto and customer service. This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a mechanical transaction.
Dealer Replied: Thanks Olga. We know you have many places to choose from, so we really appreciate your continued loyalty.
Google Review
- October 15, 2024
Abel C was my sales person. he was amazing guided me thru the whole process was always available to answer any questions.
Response from the owner Replied: Thanks Camilla. Hope you enjoy your new car.
Google Review
- October 14, 2024
Google Review
- October 14, 2024
Just purchased a Sprinter Van for our company. Eli was great to work with along with the rest of the team. We definitely be back for any future van needs. Thanks guys.
Response from the owner Replied: Thanks for the Kind words, Scott. Glad to hear you had a great experience.
Cars.com Review
- October 14, 2024
I had the best experience here. Bret was amazing to work with and made buying my car easy and fun. I highly recommended going here!
Dealer Replied: Thanks for the kind words, Alissa. Glad to hear you had a great experience.
Cars.com Review
- October 14, 2024
Excellent service. Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that needs to done on my E400 and the costs that I may expect to see.
Cars.com Review
- October 12, 2024
Evan is knowledgeable, competent & respectful. He is definitely the reason I return to MB of Salem for service on my Leisure Travel Van. Thank you Evan
Cars.com Review
- October 12, 2024
As always Don did a wonderful job. I do not understand way I am require to write 15 words
Dealer Replied: Thanks John.
Cars.com Review
- October 11, 2024
The team was exceptional! Squeezed me in before my trip and performed the service in 30 minutes!
Cars.com Review
- October 10, 2024
Years of positive experiences with Don and the others. We keep our cars longer and they make that possible.
Cars.com Review
- October 09, 2024
We are from So California on vacation and a rock flew up, went through the grilll and into the transmission pan of our Mercedes Van. Evan arranged for us to have a loaner van for my family while our van was being repaired! He kept our vacation from being ruined! Thank you so much!
Cars.com Review
- October 09, 2024
Absolutely the best dealership to work with! Was the easiest place to work with. Very professional!
Google Review
- October 08, 2024
Brian Merrell and Eli Guevara with Sprinter Commercial Sales were great to work with. They were both honest and upfront through the entire experience. I really appreciated the expedited process with them. I will definitely refer anyone needing a work van to them!
Response from the owner Replied: Enjoy your new Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- October 08, 2024
Every one is knowledgeable and service was down on time I am very pleased with the dealership.
Cars.com Review
- October 08, 2024
Excellent service on my Sprinter RV. Easy to deal with and most of all trustworthy. They are not going to sell you something you don't need.
Google Review
- October 07, 2024
Great employees truly the best ones, Cyndy was amazing she helped us out a lot and Mike was awesome and very nice. The finance manager was also really nice he let us test drive the car and t everyone who helped us made sure we liked the car.Great Job Mercedes Benz Of Salem!
Cars.com Review
- October 07, 2024
Customer service was amazing. When I picked up my car, everything was fixed and I’ve had no problems.. These guys are great to work with!
Cars.com Review
- October 06, 2024
Great service as always Don is the best Mercedes service wouldn’t take my car anywhere else
Cars.com Review
- October 05, 2024
Great service, customer oriented, caring service team. I was impressed with quality of work done.
Cars.com Review
- October 05, 2024
Explained everything clearly. Quick completion of work. Friendly. Helped to understand all my questions. Thank you
Cars.com Review
- October 05, 2024
The best customer service haha down. The most knowledgeable, I have been to other Mercedes dealerships in the past I've had three Sprinter vans I will only take my Sprinter vans to Evan at Mercedes of Salem. Great customer service explains everything very clearly is up front about everything just...
Cars.com Review
- October 05, 2024
Consistant great service start to finish at every visit from the entire friendly and informative crew.
Google Review
- October 04, 2024
Very easy experience. No bill just easy negotiations and would do business again in the future.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- October 04, 2024
We drove almost 5 hrs away to the dealer. The sale was smooth. Cindy was very professional and courteous. Well worth the drive . Thanks
Response from the owner Replied: Thank you for making the drive and for choosing Mercedes-Benz of Salem!
Google Review
- October 04, 2024
I found a used car I was interested in online… Upon arrival, the dealership was friendly and welcoming in showing me the car. I was offered a test drive and like it. The negotiation and paperwork was fast and hassle-free. They showed me around the dealership and welcomed me back for future needs....
Response from the owner Replied: Enjoy your new car Derrick! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- October 04, 2024
I won’t take my van anywhere else. Evan is great to work with and really knows his stuff.
Cars.com Review
- October 04, 2024
Very perfect professional work done on my Mercedes 550 SL. Keeping the car I love and top running condition.
Cars.com Review
- October 03, 2024
We were totally impressed with the whole Business dealing we experienced with Mercedes Benz of Salem. Each person was top notch starting with Mr. Hernandez. We will tell all of our friends and family about this great dealership.
Cars.com Review
- October 01, 2024
Tony & everyone in Mercedes service have been amazing in getting to the bottom of my car problems. They went above & beyond!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- October 01, 2024
Great service and very polite, unfortunately misdiagnosed my car the first time, hoping that gets rectified the second time around.
Dealer Replied: We're here to make sure you're in tip-top shape in the end. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 30, 2024
I recently purchased a 2025 GLS450 from MB Salem, and I couldn’t be happier with the experience thanks to my sales consultant, Brent. His professionalism and enthusiasm made the entire car-buying process enjoyable. Brent patiently answered all my questions and helped me understand the different...
Dealer Replied: We wish you many happy miles in your GLS450! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 29, 2024
This dealership is always excellent in our estimation in all the departments we have dealt with. Sales service and parts
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 28, 2024
All issues addressed and resolved. Very pleased with the service department. Not just this visit but have consistently exceeded expectations.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 28, 2024
Great service! Was able to complete everything that I wanted done. Way better than Wilsonville MB.
Dealer Replied: We think so too! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 28, 2024
I was on the road when multiple warning messages popped up and the check engine light came on in my sprinter. Salem was a the closest MB facility. I talked with Evan on the phone Tuesday morning. He was confident he knew the problem but needed to order parts. I stayed where I was for the night and...
Dealer Replied: We're glad we could keep your Sprinter running in tip-top shape! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 27, 2024
On the route to Corvallis from Portland I had oil change service done on my Sprinter Van. Making appointment was one minute phone call, wait was 45 min, folks were very polite, price was normal. Next time I just go to Salem, even thou this is 45 min drive from Portland, for me a moot point as I...
Response from the owner Replied: Thank you for making the drive for your Sprinter service! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 26, 2024
Quick and courteous. Accurate professional, accommodating with loaner cars. Shuttle service is also quick and corteous.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 25, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 25, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 25, 2024
My experience with Mercedes of Salem has been excellent. My recent transmission service was completed on time and after the EGR valve was cleaned my van runs better than ever. I will continue to use salem Mercedes service. Also the coupon for service discount is an extra bonus ensuring my...
Dealer Replied: We're glad we could serve you! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 25, 2024
The entire staff work to make me comfortable most of the time the parts I need are in stock if not. My transportation is provided. I deal mostly with the service department and they are top notch
Dealer Replied: We are glad we could assist! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 25, 2024
Excellent service and attention to my needs Very friendly people. Will definitely keep my servicing there
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 24, 2024
Great experience- look forward to returning in the future for next Mercedes Benz. Thank you Brian and team
Dealer Replied: Enjoy your new Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 21, 2024
Very detailed oriented and maintenance completed on time ! Future maintenance upcoming was noted and general related expenses.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 21, 2024
Needed tire pressure checked, given timely appt and prompt service, tire fixed and gauges all reset, running grwat.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 21, 2024
They service you in a timely manner, the hospitality is great, the people there is friendly
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 21, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 21, 2024
I was assisted by Tony, and although I went in with the intention of being assisted by someone else he made me feel taken care of and I appreciate his service. If I were to return I hope to be assisted by Tony again.
Dealer Replied: Thank you for your kind review! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 19, 2024
Great customer service. Julian made our experience smooth and enjoyable.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 17, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 16, 2024
Mike, Don, Ron and Abel are awesome people to work with. They truly treat you like family and go above and beyond expectations.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 15, 2024
We haven't ever been dissatisfied with service. Everyone has done an exceptional job . Don has always been great to work with and is truly appreciated.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 14, 2024
The staff at Mercedes from parts to the service manager are excellent people. Don in Service is the best and has always been extremely helpful and courteous. Can’t thank him enough. Jen helped so much with the insurance claim, always kept them on task. Great job!!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 14, 2024
Always take excellent care of me. I’ve been using them for 20 years now.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 13, 2024
Great service and genuine interest the client. I have not had better service anywhere on the East or west coast.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 13, 2024
They were great! Both the manager and Bernardo were friendly and not pushy at all. Truly genuine people work here.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 11, 2024
Brian and Eli were great at working with our family and the company chosen to modify our van. Living out of state, in a remote location, and shipping the van to the conversion company lead to some challenges I have never experienced before. Brian and Eli walked us through everything, working with...
Response from the owner Replied: We are glad we could assist you with getting your new Sprinter van! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 10, 2024
Great service. I would highly. Recommend Mercedes Benz of Salem for all your service needs
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 08, 2024
I am very disappointed with the service at Mercedes. Compared to Toyota, the experience has been frustrating. Scheduling an appointment with Mercedes takes two months, whereas Toyota can provide the same service in just two days. Toyota offers 36 months of free oil changes, but despite being...
Dealer Replied: Thank you for taking the time to provide this honest feedback. We are genuinely sorry that your experience with Mercedes service has not met your expectations, especially when compared to the service you've received from other dealerships like Toyota. We understand how frustrating it can be to wait two months for an appointment, and we agree that this isn't the level of service we strive to offer. We also sincerely apologize for the confusion regarding the oil changes and inspections. If you were promised complimentary services at the time of your purchase, we’d like to investigate and resolve this issue. The cost of maintenance shouldn’t come as a surprise, and we regret that it has been such a source of frustration for you. Your feedback is important, and we take it seriously. Please know that we are actively working on improving our service capacity to reduce wait times. In the meantime, we'd appreciate the opportunity to connect with you directly and see how we can better meet your needs. Our goal is to make things right and regain your confidence. Thank you for giving us a chance to improve. Please feel free to reach out to our service manager so we can address these concerns personally.
Google Review
- September 07, 2024
The buying experience was easy and the staff was accommodating. Would definitely recommend.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 07, 2024
Awesome people and facility. First rate! I live in Tigard and travel to Salem just for this dealership - passing others along the way.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem and making the drive!
Cars.com Review
- September 06, 2024
Friendly staff, thorough service, shuttle service was very helpful. I would recommend the shop any Mercedes owner.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 06, 2024
Great attention to service. Always appreciate the honest conversations about the service needs. Dealer took ownership of my vehicle issues and past mistakes made. I feel like a valued lifetime customer.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 05, 2024
I have used this dealership for all the Mercedes we’ve owned in the last 7+ years. They are very competent, obliging, courteous and we really like them
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! Here's to 7 more years!
Google Review
- September 04, 2024
Great experience! Wonderful staff, easy transaction. If you are thinking of buying a car, please consider Mercedes Benz of Salem!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 04, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 04, 2024
A pleasant and efficient dealership. No high pressure sales. Extremely fast purchase process. I would definitely buy from this dealer again.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 04, 2024
It took two visits to get the air conditioning working. And several weeks of waiting for the see appointment.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 03, 2024
I am always satisfied with the Mercedes service it's great! I forgot a detailed to mentioned, one of my tail light was out and I kept getting the error on my error display, it was my fault, I forgot, for not mentioning it. HOWEVER, I would expect the people in the floor to check the error message...
Dealer Replied: We'd love to get your tail light fixed and back to 100%. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 03, 2024
Bought used MBenz 2017 70K miles SiriusXM never worked. Going to-charge me over $2,000 to fix
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 03, 2024
As always, I was quickly welcomed to the dealership and was quickly checked in, with virtually no wait.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 02, 2024
Overall they provide excellent service! That being said, there's a couple of things I'd like to mention. One is kind of funny and confusing. My wife, Kim, and I both have a Mercedes. Since I am retired, I handle most of the coordination to get the vehicles serviced. Somehow our names and...
Dealer Replied: Give us a call and we'd love to get these issues resolved for you. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- September 02, 2024
Best service I have ever encountered in the car world! Absolutely outstanding communication and customer care.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 31, 2024
At one time or another during this visit, I was helped by all the listed service department members, which is why all four were checked. All were eager to assist, were knowledgeable, very courteous and helped me in one way or another. My car engine was rough running while idling which shook the...
Dealer Replied: We're glad we can keep your car running smooth! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 31, 2024
Thank you for this flawless and good experience. I really appreciate the friendly and courteous service you are providing/
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 30, 2024
Had a great experience purchasing a car from this dealership. Outstanding customer service and worked with me to get the best deal. Highly recommend.
Dealer Replied: Thank you for your recommendation and for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 30, 2024
Outstanding place to purchase vehicle. Super friendly and helpful. Went out of there way to assist with returning rental car. Would highly recommend this dealership.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem! We appreciate your recommendation!
Cars.com Review
- August 29, 2024
I have been taking my car to this dealership for well over a decade. Don Post and his service team have made it a pleasure, by delivering professional performance every time. Don is on top of repairs, maintenance and service needs for my 25 year old treasure, and he always keeps me informed with...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 29, 2024
We have always used Salem MB for service on our 2 Mercedes vehicles. It is always a pleasant experience.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 29, 2024
I wish we had more shops in Salem that actually repaired what was broken as opposed to forcing customers and shaming them into replacing parts that are not broken or damaged.
Dealer Replied: Thank you for sharing your thoughts. We completely understand your frustration and agree that auto repair should be about fixing what's truly broken, not pushing unnecessary replacements. We believe in giving our customers all the information they need to make informed decisions, without any pressure. Your trust is incredibly important to us, and we want you to feel confident that your vehicle is being properly cared for.
Cars.com Review
- August 25, 2024
Excellent service, and friendly people. The car service was completely within the quoted time period and I loved the sparkly freshly washed car.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 23, 2024
They were very professional, courteous and friendly, in making an appointment. The service advisor was quite knowledgeable about the specific recall issue on my car, and it was a pleasure doing business with Mercedes of Salem.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 23, 2024
So very helpful, friendly, and thorough. Made for an enjoyable experience, from arrival to departure.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 21, 2024
I wish I could remember the names of each gentleman that helped me this last visit, but each person I interacted at Mercedes every time I’m there are considerate, personable & kind. Don, in service, is someone who I think has helped me every time I’ve needed to bring my car in & he always makes it a...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 21, 2024
Great and very helpful staff. Every time i bring my car to be serviced, I am impressed with the quality and professionalism.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 18, 2024
Service stuff very knowledgeable about their game Thank you so much for your work will be back
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 17, 2024
On 8/14/24 my Mercedes Sprinter van, in which I'm currently living and traveling, gave me a 'check engine' light and soon thereafter a 'you have 10 engine starts remaining' message, which suggested an issue with the diesel emissions system. I was advised to see Evan Carroll at Mercedez-Benz of...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 17, 2024
The people there are Very sympathetic to their customers needs and are always there to help they even came and pick me up in Portland to get my car which Way out of their way for them, so the dealership will go out of their way to help customers
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 17, 2024
Good service, quality work, and expensive (>$50 for windshield washer fluid top-off). I need more words for the minimum so here they are.
Dealer Replied: We appreciate your feedback regarding your visit. Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 13, 2024
Brent was great. Knowledgeable, low pressure. I felt comfortable buying from here, which says a lot cuz I often deal with a lot of anxiety. Brent put me at ease and I'm happy with my purchase.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 13, 2024
Absolutely awesome experience. I rolled in, signed the pre-negotiated paperwork and was in my van getting the walk through within 30 mins. Fair pricing, great selection, excellent service. This is my second van from Mercedes of Salem and both times it was a fantastic experience.
Dealer Replied: Enjoy your van! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 13, 2024
Every interaction with the Service Department has been wonderful! Thank you for making the experience enjoyable.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 13, 2024
I received an email saying my starter battery was very low. By the time I tried to start my GLC; it was dead. Had it “jumped”, and called MB of Salem and was told to bring it right in. They checked the battery out and since it was over 5 years old, we told them to put a new one in. I can’t say...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 13, 2024
Fast service. Fixed the problem with the AC. Fair prices. Evan was very helpful and friendly!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 12, 2024
I received the same outstanding service I’ve come to expect from MB of Salem. Another great experience!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 11, 2024
Very professional and clean.. I was treated with respect and courteous employees. Thanks for service I will be back
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 10, 2024
Brent is warm hearted and always response in time and answer questions and think about customer need and benefit. We also met with other departments such as financial and parts/services, and Mike. They are all nice and kind and helpful. We switched to Salem for our purchase and service now.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 07, 2024
We have been very pleased with our experiences with the service department and they have a comfortable lounge area.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 07, 2024
We found ourselves disabled on the roadside five hours from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us excellent assistance. And even though we waited 3.5 hours for the tow truck, the care we got with...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 05, 2024
Friendly people with a smooth purchase.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 05, 2024
Got my 2024 GLC 300 from Mercedes Benz of Salem three weeks ago and I cannot praise the experience enough. From start to finish, the entire process was exemplary and exceeded all my expectations. After wondering around the lot for a bit, I was warmly greeted by Cyndi. She made me feel welcome and...
Dealer Replied: We appreciate your very kind review. Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 03, 2024
Great experience from start to sale, looking at Sprinter for purchase and putting since no ceiling high enough in typical large vendors (Winnebago etc). Brian and Eli did a great showing base vans and actual onsight options they happen to have from upfitters. Ended up purchasing upfitted van on...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 03, 2024
It was a pleasure to meet and work with Tony at Mercedes-Benz of Salem. They had our car in & out in a jiffy, even offered to gibe me a ride to wherever and washed my car. Awesome experience!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 02, 2024
We received excellent service from this Mercedes dealership. We had no idea what was wrong with our car and they were able to diagnose and fix it in a timely manner. They even washed our car before we picked it up.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 02, 2024
The dealership staff was very knowledgeable and professional. They were able to provide me with the service I needed in a very timely manner.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 02, 2024
Great experience purchasing a sprinter van with Mercedes of Salem. Brian and Eli were fantastic throughout the process. Easy and low stress. Thank you!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 01, 2024
My car’s needed service was compled on time and, more.importantly, the job was done properly.m. Of course, that’s as it should be, but I once owned Cadillacs and dealer service, at that dealership was horrible.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 01, 2024
They found the correct problem with our van. Auto zone said it was a NOS oxide sensor when it was a def sensor.
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 31, 2024
Friendly, thorough, & appeared to care. Answered my questions & concerns. They pointed out potential issues due to age which was something I had not thought of. I usually avoid dealerships for maintenance but the coupons make the maintenance more affordable. Plus the customer service was fantastic!...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 31, 2024
They did a great job! Always appreciate how they take care of me and my van!
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 31, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 31, 2024
The team was courteous and communicated efficiently. Tony was great to work with for me as a first time customer. The repair was completed earlier than expected. Very pleased
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 30, 2024
Abel was an amazing salesman and helped me throughout the entire process of purchasing my vehicle. It was smooth and seamless. I couldn’t be happier with my new car and the service that Abel provided. Highly recommend!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 29, 2024
I recently purchased my brand new Acura and the experience was incredible! I had the opportunity to work closely with Brent, who made the process so smooth. From walking the lot, to test driving, to finalizing the purchase, I am beyond grateful and impressed with how charismatic, professional, and ...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 28, 2024
We recently received excellent help and support in finding our favorite vehicle at Mercedes-Benz of Salem and we finally got the loved model with efforts of Brent and all the team. Brent was in close communication and provided multiple options and professional comments and always smile and full of...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 24, 2024
Bought a 2018 Toyota rav4. Was a fairly easy process. I was able to get a bit of a discount on the sticker price and they were able to get me a better interest rate than my pre approval
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 24, 2024
Brian and Eli are great. Strait forward and helpful. I love my sprinter van
Response from the owner Replied: Enjoy your Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 23, 2024
I recently purchased an EQB from Mercedes of Salem and love it! Abel was our salesman, he was extremely professional but also provided a very trustworthy and fun experience. He understood exactly what we wanted and presented all the options available without being pushy. 10/10 recommend Abel and...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 23, 2024
Brent was an amazing sales associate! He helped me find my dream car and made the process enjoyable and easy. He is a text away every time I have a question about my vehicle. The dealership is like a big family and we enjoy coming back every time.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 23, 2024
Highly recommend Abel! Very professional and had a great personality that was not only truth worthy but also fun to work with. He was extremely understanding and found the best options that worked for us without being pushy. 10/10 recommend him to be your salesman at this location. We will...
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 23, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 18, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 18, 2024
I have purchased some 40 cars over the past 50 years. Without question, this was the best dealer experience of my lifetime. Abel Cardona and his colleagues at the Salem Mercedes Benz dealer were honest, helpful, and very fair. I will buy my next car from them, and encourage others to do so. Well...
Dealer Replied: We look forward to serving you again and we truly appreciate you stopping in. Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- July 16, 2024
They have not called back this entire day. I have called 4 times. Not acceptable
Dealer Replied: We would love to speak with you regarding your service experience and certainly want to ensure you're taken care of. Please give us a call at (503)585-1231 or send an email to service@salemmercedes.com when you can. We look forward to working with you.
Google Review
- July 16, 2024
Personal, professional and caring
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!