Google Review
- March 22, 2024
Bernardo was great to work with. Process of buying vehicle was super quick and easy!
Google Review
- March 13, 2024
It was all đź‘Ť
Google Review
- March 07, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- March 07, 2024
Google Review
- March 07, 2024
I had the best car buying experience ever. Abel was efficient, professional, personable and knowledgeable. I had been to several Mercedes dealerships in the area and found sales at those locations to be substandard in customer service and appeared to not want my business.
Google Review
- February 23, 2024
Google Review
- February 20, 2024
Everyone was friendly, helpful and supportive
Google Review
- February 19, 2024
Eli and Brian are fantastic people to work with when buying a Sprinter.
Google Review
- February 18, 2024
Eli & Brian made purchasing our new Sprinter van a seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer service and committed to getting us exactly what we needed, and we felt that Eli was excited about...
Google Review
- February 08, 2024
This dealership is professional, fair, and kind. We won't go anywhere else.
Google Review
- February 07, 2024
Bought the Acura MDX here. We were shopping for a MDX, and has reached out to 3 dealerships. The other two contacted me but didnt really give any incentives/rebate offer on first attempt. When Bernado contacted me, i told him i wanted to see which dealers will give me the best price. He came back in...
Google Review
- February 05, 2024
While on a road trip from Canada down to CA, our motorhome experienced an error code message on our dash. After calling other MB dealerships & repair shops, we called MB of Salem. Evan was amazing & managed to squeeze us in for a quick diagnostic check to see what was going on. After some great...
Google Review
- January 30, 2024
Google Review
- January 12, 2024
Google Review
- January 10, 2024
Mercedes helped me find the best car for me and made it very easy. The staff was so extremely kind and patient with me and even personally showed me all the new car features i had looked at. 10/10
Google Review
- January 08, 2024
Best Mercedes-Benz service Center in the state. Tony knew exactly what my issue was the second I started talking about it. I had talked to 2 other centers before and they kept trying to charge me for diagnostics when I'm under factory warranty. Nobody else knew what I was talking about when I said I...
Google Review
- January 05, 2024
The best experience purchasing a new car. Abel at Mercedes of Salem made the process feel seamless, great communication, and truly felt he had my best interest at heart. Thank you Abel for your help, I truly appreciate it.
Google Review
- January 04, 2024
Great service!I recently purchased a Sprinter from a 3rd party in the Portland area, and required the support of a Mercedes dealer for placing the vehicle in my name for purpose of service updates and online app enablement. The front desk quickly connected my call to Eli in sales, who was polite,...
Google Review
- December 28, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 26, 2023
Eli and Brian are both amazing to work with, honest, fast, and friendly. I am going to buy from them again!
Google Review
- December 26, 2023
Brian & Eli in the Sprinter department were amazing to deal with! After a couple of unpleasant transactions at other local Mercedes dealerships, we decided to give Mercedes of Salem a call. Could not have been happier with their service and professional! Highly recommend seeing these guys if you are...
Google Review
- December 24, 2023
Google Review
- December 18, 2023
The staff is always wonderful to deal with! They are very kind, welcoming and treat you like family. Don Post, is especially great to work with! I've been going here for years and will continue to do so!
Google Review
- December 13, 2023
Good
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 12, 2023
MB of Salem exceeded my expectations.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 08, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 06, 2023
Brent Baker and the finance manager made it super easy to help us purchase our 2024 Mercedes model. Very respectful salesmen and understanding. I recommend this Mercedes dealership in all of Oregon.
Response from the owner Replied: Enjoy your 2024 Mercedes-Benz! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 05, 2023
Exact vehicle that I was looking for. Smooth purchasing process.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 04, 2023
Both Brian and Eli went above and beyond to make our experience at Mercedes-Benz of Salem phenomenal. They communicated terrifically well and made sure to answer each and every one of our many questions. The process from the moment we inquired about our AWD Sprinter Van to the moment we drove it...
Response from the owner Replied: Enjoy your new Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- December 02, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! How can we earn all 5-stars on your next visit?
Google Review
- December 01, 2023
Julian was hands down most amazing 👏 🙌 it was easy he made me feel great best decision ever. very knowledgeable
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- November 27, 2023
The best guys on the coast! The best dealership in our Portland area. Brian will always help and find the best option and answer any questions. Thank you
Google Review
- November 22, 2023
Cars.com Review
- November 20, 2023
Brent made it easy, he was very knowledgeable on the Truck I purchased, probably the best car buying experience I've had. There was no high pressure , they all kept it simple and got me in and out quick. Thank You
Google Review
- November 20, 2023
Professional, friendly and an extremely helpful dealership! Each employee is well trained and sincere. A truly amazing experience!!!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- November 20, 2023
Very nice guys
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- November 17, 2023
Great service and dealership.
Google Review
- November 14, 2023
Response from the owner Replied: Dmitriy, Thank you for choosing Mercedes-Benz of Salem. Your five-star rating means a lot to us. We're glad we were able to help, and we hope to see you again!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 13, 2023
Nice professional staff. I like them a lot.
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Salem. We appreciate your business, Bill, and hope to see you again soon!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 13, 2023
Response from the owner Replied: Rachelle, Thanks for sharing about your experience with Mercedes-Benz of Salem. We appreciate your business and hope to see you again soon!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 13, 2023
Managers did not honor the clearly posted $150 documentary fee which customer does not have to pay by law. We asked several times and showed them their posted sign and they still refused to take off the $150 fee. It was very disappointing.
Response from the owner Replied: Melissa, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Cars.com Review
- November 13, 2023
Managers did not honor the clearly posted $150 documentary fee which customer does not have to pay by law. We asked several times and showed them their posted sign and they still refused to take off the $150 fee. It was very disappointing.
Google Review
- November 12, 2023
Went in August to have my 2020 Mercedes suv looked at, I had bought it 2 months prior at another dealership, car had low miles and was in like new condition. I brought it in because it was making a weird noise when doing slow turns. I can honestly say I don’t even think they actually took a look at...
Response from the owner Replied: Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 11, 2023
Response from the owner Replied: Thank you, Robert! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Salem.Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 07, 2023
Response from the owner Replied: Brad, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Salem!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- November 05, 2023
Great service and best price. Came all the way down from portland because Abel got us an incredible deal! Definitely recommend it to anyone in the market for a new car.
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Abel can do to assist you, please do not hesitate to let us know. We are always happy to help!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 31, 2023
Excellent vehicles and selection. Top notch service
Response from the owner Replied: Thank you for taking the time to leave us a five-star rating, Jason. We truly appreciate your business. Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 30, 2023
Response from the owner Replied: Daren, We appreciate you taking the time to leave us this great rating. We're looking forward to your next visit with us here at Mercedes-Benz of Salem!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 29, 2023
Brian and Eli were great to work with!! Due to my hectic work schedule we essentially solidified the deal over text and email. Eli was quick with responses and sent pictures of the vehicle I was interested in. He also took plenty of time to share all the features and options when we arrived to the...
Response from the owner Replied: Tomas, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 28, 2023
Amazing customer service!We are traveling in a Sprinter RV and team at Salem Mercedes were amazing getting us back on our way in a couple of days! Wish we lived in OR so we could have this as our go to mechanic. AND I have NEVER seen such a clean shop.
Response from the owner Replied: Thank you, Nancy! Here at Mercedes-Benz of Salem, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 27, 2023
For me, of the three Diler that state, the only one that solved my problem was the one from Salen Oregon and the best treatment as a customer was me, I am more than grateful
Response from the owner Replied: Thank you so much for your excellent review, Sandy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Cars.com Review
- October 25, 2023
Can't buy an ignition for my car and put it in myself even if I bring in my title my registration and my ID they want to force me to bring the car in and charge me when it takes 45 seconds to have the ignition in my hand sounds like they like to skank money off of people
Dealer Replied: Shawn, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com
Google Review
- October 24, 2023
There's simply the best
Response from the owner Replied: Charlotte, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 24, 2023
I recently drove from San Fran to Vancouver BC and experienced a flat tire in Oregon not far from Salem. The service advisor at Mercedes of Salem, Don Post, did the most outstanding effort to attend to me finding a replacement tire after determining that the run flat was at the very end of useful...
Response from the owner Replied: James, Thank you so much for choosing Mercedes-Benz of Salem! Congrats on your new purchase, and let Don know if we can be of any more assistance!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 23, 2023
We bought our first Mercedes (EQS) over a month ago and we had an amazing experience in this location, unlike the one we received in Portland. Abel is such a fantastic, caring, and honest salesperson! He went way out of his way to help us and gave us an amazing deal which no other dealership in the...
Response from the owner Replied: Nina, Thank you for taking the time to share your thoughts on working with Abel and our team. We're glad to hear we delivered such a great experience!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 17, 2023
Quick and easy. Great people to work with.
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase, Chuck! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Salem!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 16, 2023
It was a wonderful experience at the Mercedes dealershipMr. Brent Baker ask what type of car interested in my price range, with that information he found me the perfect match and was right on point with the price , I was then brought to the finance center and there I received great service as well ,...
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 16, 2023
Response from the owner Replied: We appreciate you taking the time to leave us this rating. We're looking forward to your next visit with us at Mercedes-Benz of Salem!Matthew W. HyattMarketing Coordinatormatthew@skylineforddirect.com
Google Review
- October 10, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- October 07, 2023
Able is the best sales person that I have ever met!!!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- October 06, 2023
All persons I had contact with were very polite and professional. The building was very clean and organized. My scheduled RV maintenance was on time . Will be back
Google Review
- October 06, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 28, 2023
Regarding charging electric vehicles -Do not go to the Mercedes Dealership in Salem as they Park there own vehicles and block chargers constantly at that dealership.!! I give this dealership one star in Salem Oregon. I wish we had laws stopping dealers like the Salem Oregon Mercedes dealership on...
Google Review
- September 28, 2023
Great place to buy or lease a car from. Worked with Abel and he was very responsive and accommodating. Got us a great deal and was transparent with all the options we had. Definitely would go back for more.
Google Review
- September 27, 2023
Excellent experience. I have never liked a car sales person until I dealt with Brian.
Google Review
- September 26, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 25, 2023
Google Review
- September 25, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 25, 2023
I traveled from out of state to purchase a vehicle here, no disappointments. Everything was top-notch, thanks.
Google Review
- September 17, 2023
Evan and Mike always deliver on time, with good service. Both are very pleasant and caring.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem T.J.!
Google Review
- September 13, 2023
Google Review
- September 11, 2023
Always a great experience shopping here. In all my years buying cars, I have never had a bad time or felt pressured. Great deals, great cars!
Google Review
- September 09, 2023
I took my car for an oil changed for the first time here. The staff was very helpful and kind! They were able to take care of my car and check on things that I was worried about, definitely a much better experience than other places I’ve been to! I also appreciated the complementary car wash! I will...
Google Review
- September 09, 2023
Everybody there worked super hard to make sure I was able to leave with a vehicle, even if it wasn't the car I took in for repair. Tony and the guys in the service bay were super awesome and worked hard to see what was going on with my car and let me know the facts and what cost I would be looking...
Google Review
- September 08, 2023
Thank you Mercedes dealership for the help throughout the process with the purchase of my vehicle! Thank you Francisco Arias, for always giving me updates on my vehicle. I had a smooth process with you! Appreciate it the help!
Google Review
- September 07, 2023
Always excellent thanks to DON!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 06, 2023
The sales representative we worked with, Brent Baker, made our buying experience really easy. He was knowledgeable and personable and just easy to work with.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- September 02, 2023
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 28, 2023
(Translated by Google) I cannot express my gratitude to EliseoBecause my dream came trueHave a brand new car.I always thought it was complicatedAnd he simplified it for me.I recommend it with allPossible stars.Thanks Elisha!!(Original)No puedo expresar mi gratitud a EliseoPorque hizo realidad mi...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!¡Gracias por elegir Mercedes-Benz de Salem!
Google Review
- August 25, 2023
Thx Tony
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! We'll nab that 5th star next time!
Google Review
- August 23, 2023
Working with Brent Baker was wonderful. He answered all our questions as he helped us sell our old vehicle and lease a new Mercedes EQB250+. We have had a lot of vehicles in our life and worked with a lot of salesmen in the process. Brent was the best salesman we have ever worked with. We are...
Response from the owner Replied: We wish you many happy miles in your new EQB250! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 22, 2023
I’m so happy I chose Salem MB for my Sprinter purchase. Brian is a true professional and went above and beyond to get me the van I wanted. Highly recommended.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! Enjoy your new Sprinter!
Google Review
- August 15, 2023
Do not take your vehicle here for service. They will destroy your engine and take zero responsibility. Do yourself a favor and go to MB of Wilsonville
Response from the owner Replied: We would love to hear more from you regarding your visit. We want everyone who stops in to feel like they were given a 5-star treatment. Give us a call and ask for Mike Schmidt or send a quick email to service@salemmercedes.com
Google Review
- August 15, 2023
I bought a used vehicle at this dealership recently. The people and experience were very satisfying and professional. I strongly recommend this business and their great personnel!
Response from the owner Replied: Enjoy your new vehicle! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 12, 2023
We have a 2019 LTV, a Leisure Travel Van Unity FX, purchased new from Johnson in Sandy Oregon. The Unity line is built on a Mercedes Sprinter 3500 chassis.There is an active group of Unity owners, with whom I did research to determine the best Mercedes dealer to work with. Mercedes of Salem kept...
Response from the owner Replied: We are happy we could serve you! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 09, 2023
Excellent service!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 06, 2023
Our experience at Mercedes-Benz of Salem was an absolute pleasure! My husband and I just purchased a Mercedes Sprinter van from Brian Merrell and his team of Eli Guevara and Ron Menser. Brian was honest and down-to-earth. He was genuinely interested in us. Brian never rushed or took advantage of us....
Response from the owner Replied: Enjoy your new Sprinter Van! Thank you for choosing Mercedes-Benz of Salem!
Cars.com Review
- August 05, 2023
Our experience at Mercedes-Benz of Salem was an absolute pleasure! My husband and I just purchased a Mercedes Sprinter van from Brian Merrell and his team of Eli Guevara and Ron Menser. Brian was honest and down-to-earth. He was genuinely interested in us. Brian never rushed or took advantage of us....
Dealer Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- August 04, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 30, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem Vicky!
Google Review
- July 24, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 21, 2023
Awesome car buying experience at Mercedes-Benz of Salem .Very easy process and I got a great deal on the best car I’ve ever owned.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem Steve!
Google Review
- July 21, 2023
Fast, thorough, accurate, courteous. Thank you!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 20, 2023
When was the last time you had a nice car buying experience? Many thanks to Brian and Eli for making the purchase of a 2023 Sprinter smooth and hassle free. Eli took his time to explain the ins and outs of the van and answered all of my questions. Just a nice all around experience. I highly...
Response from the owner Replied: We wish you many happy miles in your new Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 19, 2023
After about 6 months of waiting, the vehicle was not delivered as I had ordered. And I was told that there was not anything that could be done except I get my deposit back. I was definitely dissatisfied and disappointed!
Response from the owner Replied: We are very sorry to hear that you were dissatisfied with your experience with Mercedes-Benz of Salem. We understand that you were expecting a specific vehicle and that it was not delivered as you had ordered. We take customer satisfaction very seriously and we are committed to providing our customers with the best possible experience. We value your feedback and we appreciate your willingness to share your experience with us. We will use this information to improve our processes and to ensure that this does not happen again.
Google Review
- July 17, 2023
This is the only place that services my car. They are great!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 16, 2023
After a frustrating experience at Wilsonville Mercedes were staff did not listen to our concerns or view the physical evidence (odd and excessive tire wear) with poor customer service, Salem Mercedes was the exact opposite. Salem treated us with resp, listened to our concerns, viewed the physical...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! We are here to serve you again for all your service and sales needs.
Google Review
- July 13, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 12, 2023
Wonderful people and excellent service. They all went far beyond the call of duty. I was totally impressed with the people and the service from start to finish. I can highly recommend this dealership.
Response from the owner Replied: Thank you for your recommendation! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 11, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem! We'll get that 5th star next time!
Google Review
- July 10, 2023
First and foremost, I would like to thank Mercedes-Benz of Salem. These people are real rockstar’s and get the job done. Tony is it a Service specialist for a reason he treat his customers with the upmost respect while getting the job done not to mention the whole team at this establishment is...
Response from the owner Replied: Tony is a rockstar for sure! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 08, 2023
They work hard to make sure that I was happy and taken care of.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 07, 2023
Brian is an absolute please to deal with and is an absolute gentleman.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 07, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 03, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- July 02, 2023
I had a great experience. Bought my first car in USA there couple month ago . My salesman was a very veeeery nice man he helped me to go through all process and answered on all my questions and I feel like I got a pretty good deal. His name is Bernardo Gutierrez. Highly recommend to talk to him.
Response from the owner Replied: We are glad we could help you with your first car purchase! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 30, 2023
Very well organized and run repair and maintenance shop with highly trained people. Polite and efficient. Recall parts were ordered and there when we brought our Sprinter in for replacement. Sales floor people were very polite and helpful too. Highly recommend this agency! Patrick Brown
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem for your Sprinter service.
Google Review
- June 28, 2023
I recently bought a Mercedes Sprinter Van from this dealer. Both Eli and Brian were top notch. The whole process was streamlined, stress free and super easy.I bought the van to build into a camper. Brian was super helpful in giving advise, and provided multiple van up fitters within our area that...
Response from the owner Replied: We hope you have many adventures in your Camper Sprinter! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
Great place to buy a beautiful dependable car!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
Brent Baker was awesome!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
Brian was great to work with! Super cool guy
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
I enjoyed my fast professional experience with Mercedes Benz of Salem. They made it fast and simple.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 28, 2023
Service department for Mercedes is fantastic. Easy to schedule needed maintenance, and they get me in and out quickly. My car comes back washed, vacuumed and looking great. Their shuttle service is great too.
Response from the owner Replied: We're glad we could serve you! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 21, 2023
I appreciate Mike Schmidt going beyond my expectation to take care my concern.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 14, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 14, 2023
Great dealership that is local. Everybody at the dealership was friendly.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 14, 2023
Great
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 14, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- June 14, 2023
This dealership was amazing. Got a brand new MDX and it was super easy process and purchase. I was in and out they are very nice and super friendly. Great place
Response from the owner Replied: We're happy we could help you get your new MDX!
Google Review
- June 07, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 29, 2023
This place has been and always will be a great place clean all the time
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 27, 2023
I completely trust the team. They always deliver on time and at the quoted cost. Shout out to Don, he always makes us feel valued. Thank you!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 27, 2023
This dealership went above and beyond with the purchase of my new Mercedes! Bernardo is such a pleasure to work with. Professional and courteous throughout the entire time I was there. His knowledge of the vehicle and ease with which he answers my questions, not once up selling or pressuring me into...
Response from the owner Replied: We are thrilled we could get you into your dream car! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 25, 2023
We had the best experience with Brian and Eli. It felt like they partnered with us to find the best fit for our family's needs. They took the time to explain the features and match those with what was important to us. My husband hates car shopping and is always worried about being scammed. But after...
Response from the owner Replied: No scams here! We take the quality of your experience very seriously. Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 25, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 23, 2023
Very easy and friendly to deal with. Would buy again from them for sure.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 23, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 20, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 10, 2023
Abel Cardona is the best sales man I’ve ever sealed with. Fast. On time. Do what he say. Give updates constantly.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 08, 2023
Checked out a 2018 Cadillac at Mercedes Benz of Salem we metBrent baker Couldn't ask for a better Salesmen! Very professional 0.0% Sales pressure Got us financed Less in 30 mins Got are paymentwhere we needed Overall Great experience everyone there Is noting but professional andtruthful! GREAT TEAM!...
Response from the owner Replied: We do our best to provide a 10-star experience. Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 03, 2023
The only place I would buy a Mercedes Benz! Abel is outstanding! The dealership is amazing! We love you Abel and Mike!
Response from the owner Replied: We appreciate your loyalty! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- May 03, 2023
This is the third vehicle we have purchased through Mercedes-Benz of Salem. The entire staff makes you feel so welcome and taken care of. Abel, our salesperson provides the most comfortable low pressure experience every time. Thank you again for taking such good care of our family.
Response from the owner Replied: You are always welcome here! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- April 28, 2023
Brian help us out with are Sprinter van purchase. He went above and beyond for us. We appreciated Eli familiarizing us with our new van. It was a great experience.
Google Review
- April 26, 2023
Brian and Eli in the Sprinter department gave us the best service I have ever experienced when buying a new truck!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- April 26, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- April 22, 2023
Mike, Abel and Ron were awesome, they all went above and beyond
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Salem!
Google Review
- April 20, 2023
Response from the owner Replied: We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 20, 2023
Response from the owner Replied: Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 15, 2023
We just bought our first Mercedes today and it’s been an absolutely wonderful experience with everything! Abel is such a fantastic, kind, and down-to-earth salesperson! He definitely goes out of his way to help us out with quick response and useful information:) Meanwhile, Rodolfo and Bernardo have...
Cars.com Review
- April 15, 2023
Costs for service is outrageous!! 746.00 for an oil change and to check fluids. They said as the car got more miles the price would keep going up. I traded the car in and bought a toyota!!
Dealer Replied: We apologize for any inconvenience you experienced with our service pricing. While our costs reflect the use of genuine Mercedes-Benz parts and the expertise of our certified technicians, we understand your concerns and would have been happy to discuss them further to find a solution. We're sorry to see you go, and we wish you the best with your new Toyota.
Google Review
- April 13, 2023
Response from the owner Replied: We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 13, 2023
This was our second time getting service from M-BS. We travel full time and by the time we’d walked to breakfast and back, our van was ready. We’ll definitely return.
Response from the owner Replied: We look forward to the chance to work with you again. We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 13, 2023
Great quality of service and really nice people and helpful
Response from the owner Replied: We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 06, 2023
The folks I have worked with at Mercedes of Salem have been and continue to be supportive and excited for me in the purchase of my new vehicle.
Response from the owner Replied: We're excited for your new vehicle too! Thank you for choosing Mercedes-Benz of Salem!
Google Review
- April 06, 2023
Mid 2022 I set out researching camper van conversions. Within a few months we had decided on a Mercedes Sprinter 144. One of the vendors we chose to partner with for some of our conversation was Adventure Wagon in Portland. They made us aware of a van purchase program they offer under their...
Google Review
- April 06, 2023
Response from the owner Replied: We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Google Review
- April 06, 2023
Response from the owner Replied: We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.
Yelp Review
- March 31, 2023
I came here referred by a friend. I was looking for the AMG EQE just to get the feel for it. They didn't have in stock however they could order it. The staff or sales people were Super courteous and very helpful. This Benz dealer seemed to be on top of their game. the dealer was clean and the...
Google Review
- March 29, 2023
(Translated by Google) I almost don't write reviews but this occasion is important, I want to tell you that you had an excellent experience doing this business with Mercedes from Salem, Oregon. Eli (salesperson) gave me everything down to the smallest detail to obtain all the information and buy...