I am very disappointed with the service at Mercedes. Compared to Toyota, the experience has been frustrating. Scheduling an appointment with Mercedes takes two months, whereas Toyota can provide the same service in just two days. Toyota offers 36 months of free oil changes, but despite being...
Dealer Replied: Thank you for taking the time to provide this honest feedback. We are genuinely sorry that your experience with Mercedes service has not met your expectations, especially when compared to the service you've received from other dealerships like Toyota. We understand how frustrating it can be to wait two months for an appointment, and we agree that this isn't the level of service we strive to offer.
We also sincerely apologize for the confusion regarding the oil changes and inspections. If you were promised complimentary services at the time of your purchase, we’d like to investigate and resolve this issue. The cost of maintenance shouldn’t come as a surprise, and we regret that it has been such a source of frustration for you.
Your feedback is important, and we take it seriously. Please know that we are actively working on improving our service capacity to reduce wait times. In the meantime, we'd appreciate the opportunity to connect with you directly and see how we can better meet your needs. Our goal is to make things right and regain your confidence.
Thank you for giving us a chance to improve. Please feel free to reach out to our service manager so we can address these concerns personally.