The sales process was great. The service department is very accommodating. I really appreciated the service manager interaction. The reason for the average review is the service department could not find the issue that was causing a noise when accelerating. The foreman agreed it was not a normal...

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Received excellent results and updates when I had a check engine light issue. Staff was very informative and professional. Would highly recommend Keeler Mercedes Benz Sherry

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Excellent service and service advisor. Knowledgeable service advisor kept me informed about repair progress. I am very satisfied with the repair.

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Staff from management on down are respectful, knowledgeable and efficient in addressing needs of the customer and repair work undertaken. Service manager and staff always keep in touch to provide details related to the service being performed.

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Vee Jay was an excellent service advisor . He was very professional and pleasant. I also dealt with Jim Driscoll who was awesome.

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Service was exceptional. Service manager was familiar with my vehicle and it's history, making my service seamless.

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My service advisor was excellent. Every time I go there went so friendly and nice. I’d appreciate their time and effort. Thank you.

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My advisor was spectacular so kind caring and help educate me I never have a problem going to the service department. I think they’re awesome.

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Eddie was a warm and respectful service advisor who went above and beyond to explain all of the details of my service. Wonderful man!

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Always a great experience. Although I try to purchase all of my Mercedes-Benz vehicles through Keeler, there was a specialty vehicle I had been searching for that I was only able to locate in California. Unfortunately, during transport, the vehicle arrived with some dirt and marks both inside and...

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Problem solved quickly. Service was excellent. Johnathan and Pat Dowd input concerning the situation was exceptional.

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Roderick made our entire experience with Keeler Mercedes-Benz truly exceptional. From the moment we walked in, his genuine passion for, and extensive knowledge of, the brand were obvious—and those factors made all the difference in our car buying experience. He took the time to thoroughly explain...

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My husband and I just left the dealership very happy!! We were not sure exactly what we wanted and Nick Williams was very very patient and kind to us. He showed us several different vehicles and discussed different financing options. No pressure or hard selling!! If service dept. is as good as the...

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Service Advisor was excellent and professional. He treated my vehicle as if it were his own. Can’t get any better. Thank you!

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Very pleased with my Sprinter service. Bought new and maintained by Keeler Sprinter Service. Thank you Bill and Charlie!

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I was traveling got a check engine light. They were able to get me me in same day and back on the road in just a couple hours!

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The staff is always friendly and attentive. I would highly recommend Keeler Mercedes. I have been a customer since 1984.

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The employees were amazing and extremely helpful to me. Their names are Bill Fitzpatrick and Charlie Testo.

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Great experience, professional and very much supporting definitely coming back and recommending them. Five stars !

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The service team at Mercedes Benz of Latham is excellent! I have owned many Mercedes vehicles over the years. The service professionals have helped me with minor, routine maintenance issues as well as some more significant issues. No matter what kind of service is being done, each service...

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I owned a Mercedes, servicing and Repair with service advisor EDWARD are always a great experience .

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Service Was So Very Disappointing. This is my 4th MB car & service continues to rapidly decline. Jonathan H was polite, professional, courteous and accommodating. My car was in for the yearly service maintenance including oil change/inspection having only 3100 miles. I expected that some of the...

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Excellent job!! On a Mercedes 250cla 2024, deliver included, Highly recommend!! Thanks everybody from HT!

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I recently purchased a 2026 GLC 300 SUV. I have dealing with Keeler for around 18 years and needless to save I have well satisfied with all of my dealings with them. The last 3 vehicles that we bought were with the excellent help from salesman Dominique Cadet. He has been instrumental as to why we...

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I worked with Chris and the team. I had a smooth and easy process. Communication was seamless. This is my second time buying a car through this dealership. Will be back and highly recommend.

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Very easy and smooth transaction. Hats off to Paul Martel and Walli. This is our fourth GLC .

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I give a 5 star for the professionalism of Eddie the Service Advisor and staff that l have had contact with at Keeler. However a new GLA 2025 with the same issues + some within a year of purchase; having to return 3 times within months is very discouraging on a $56,000 vehicle, but knowing that the...

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We have 3 Keeler vehicles in our family, one BMW and two Mercedes. We had two annual maintenance appointments within two weeks of each other and both times, service rep Matt Pagani provided amazing service. Going in for an appointment can be unnerving when you face the unknown of what work will be...

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Patient...knowlegeable ..courteous...caring Answered all questions! Made me feel comforable a very nice experience! .

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Great customer service, very responsive, friendly, accommodating, specific to work being done and identifying problem. Car broke down while 2 hours from home the dealership was quick and accommodating to provide guidance to get me what I needed in order to get the vehicle to them via trusted tow Svc…

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The absolute Worst Benz dealer in the USA. Constantly rubbing two nickels together to make a penny! Charges for credits cards and marks up by at least 1/2 a % over what they’re charged. Tried charging an undisclosed “core” on a new wheel. As if I should have to pay them $150 to keep what is already...

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Excellent service department! All issues were addressed thoroughly and professionally. Staff is friendly, courteous and professional.

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Excellent communication, diagnosis, service and ease of making my appointment. Highly recommend Keeler Mercedes Benz.

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Absolutely horrible. My 4 month old cat became not drivable due to a known issue with the car. No one alerted me that I might have an issue and when my car became disabled they treated me like I called in for an oil change. They said it was fixed yet driving off the lot I had another issue. The...

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Excellent service. .Fast and reliable. Will recommend to friends and family. Keep it up. Thx

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Keeler is excellent! Friendly from the time you enter till you leave. Knowledgeable excellent customer service. I highly recommend.

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Friendly, courteous, professional, and efficient. I feel confident that our vehicle is in good hands

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Bought 2 Mercedes last year and can only say good things about everyone I came in contact with. Maybe these people with bad reviews had legitimate issues or maybe they are competing dealerships just badmouthing, don't know, BUT I can only say it was a good experience buying cars from them. I also...

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