Google+ Review
- June 21, 2018
Great place to deal with! Garrett was able to answer every question I had and was all around very informative. Im Glad I decided to purchase a car through long Mercedes.
Cars.com Review
- June 19, 2018
My wife and I ordered a vehicle just the way we wanted it and when it came in everything was as ordered. The buying process was very easy and smooth. James and Allan are amazing. Thanks Mercedes
Cars.com Review
- June 19, 2018
They did a great job and I loved the car wash too. The dealership called to see if we were happy. They provided wonderful service.
Cars.com Review
- June 19, 2018
This was one of the best buying experience I’ve ever received from any dealership. The level of customer service was outstanding. Our salesmen James was amazing. Thanks
Google+ Review
- June 17, 2018
Honest people. Great service
Google+ Review
- June 16, 2018
Great customer service personnel
Google+ Review
- June 15, 2018
Just recently purchased a 2018 cla250 from here at long of Chattanooga. The whole process was awesome. Jessie (our salesperson) is excellent at what he does! He is very personable which made my whole car buying experience relaxing. To anyone thats car hunting, I strongly recommend you stop by and...
Google+ Review
- June 15, 2018
Jessie was an amazing help with my car purchase. I went car shopping with the intent to purchase a Mini Copper. However, the benefits, the relationship, and the service is what won me over. When you decide to purchase a new vehicle, consider stopping here and asking for Jessie. P.S. He even offered...
Google+ Review
- June 14, 2018
Dale and Mary Beth are awesome! A lot of past-due maintenance was needed but it was going to be too costly for me at this time. Thus, I was able to do a portion of the service now and will do more later. I wasn't pressured about it at all. Dale also called me to check on my experience. Always a...
Google+ Review
- June 13, 2018
I gave them very short notice, they gave me an appointment same day and repaired my MBenzI give them 5 stars.
Google+ Review
- June 13, 2018
Great staff.
Google+ Review
- June 11, 2018
Cars.com Review
- June 06, 2018
This was one of the best buying experience I’ve ever had. The staff was very professional and James very knowledgeable. Thanks for everything. You guys are great.
Google+ Review
- June 06, 2018
I took my E350 in to replace the auxiliary battery. Josh scheduled a convenient time, and the service was performed quickly and efficiently. The service advisors and technicians are first class!
Google+ Review
- June 05, 2018
Over all Good buying experience. Garrett assisted me and my wife through our purchase of an Audi Q3.
Google+ Review
- June 03, 2018
Google+ Review
- June 02, 2018
The best people to deal with when buying a high line vehicle, see Perry, Phillip and Allan they are great!!! Tommy the GM was awesome too...I'll be doing business with your dealership for years to come
Google+ Review
- May 30, 2018
Buying my Mercedes was a wonderful experience. I can't wait to buy another one from Long!
Google+ Review
- May 29, 2018
Garrett was a great salesman very patience and helpful
Google+ Review
- May 21, 2018
Never answer the phone takes hours to setup basic appointment for service
Google+ Review
- May 16, 2018
James is absolutely the most helpful associate. He assisted me in every step of of my wonderful process of purchasing a beautiful car. Thank you James for your assistance.
Google+ Review
- May 14, 2018
Long of Chattanooga gives excellent service and Drew is the salesman to go see!
Cars.com Review
- May 13, 2018
I had purchased a car last year and the customer service was so good I came back for another one. Our salesmen James is just amazing. I will recommend him to all my family and friends.
Google+ Review
- May 11, 2018
I purchased my Mercedes-Benz from Long in May 2017. So far, I've used them for two oil changes and the 50,000 mi service and I'm very pleased with the service. The staff is very knowledgeable, courteous, and respectful. Thank you, Long!
Cars.com Review
- May 11, 2018
My husband and I came out to the dealership for several months trying to decide on the vehicle we wanted. Our product specialist James greeted us every time. He was always patient and professional each time. Each time we came he greeted us like it was our first time there. Thanks for patience.
Cars.com Review
- May 09, 2018
My wife and I have visit lots of dealerships in the last few weeks but none of them can match up with the level of customer service we received at Long Mercedes. The entire process was easy. The salesmen James is very good at what he do.
Google+ Review
- May 09, 2018
Good experience, such nice customer service. Also, refreshment center with coffee and cookies.
Cars.com Review
- May 08, 2018
My wife and I came to the dealership knowing exactly what we wanted and we were greeted by a professional salesman that made us feel very important. James was very patient. We went from a old C to a New C. Thanks for everything Long Mercedes.
Google+ Review
- May 08, 2018
Google+ Review
- May 04, 2018
Picked up some parts
Google+ Review
- May 03, 2018
It was a pleasure making a deal here. Dale was very helpful all along and walked me trough all the details and requirements of the car with patience. I would highly recommended Dale and dealership for any one in the market
Google+ Review
- May 03, 2018
Cars.com Review
- May 01, 2018
I could not say enough about the level of customer service I received when I made my purchase. From the phone call to the greeting at the door was outstanding. James was just amazing. I will recommend this dealership to all my family and friends. Thanks
Google+ Review
- April 27, 2018
Google+ Review
- April 25, 2018
Very pleasing experience! Staff was very courteous and knowledgeable. Service was extremely quick. Would recommend Mercedes-Benz at Long to anyone in the area.
Google+ Review
- April 25, 2018
Drew is outstanding! #1 service advisor!!!
Google+ Review
- April 21, 2018
Awesome Experience.To say that I was delighted with the buying experience with Long of Chattanooga, would be an understatement! The team far exceeded my expectations and Rafael, our sales consultant, was able to answer our questions, guide us through the sales process, and deliver our vehicle to us...
Cars.com Review
- April 16, 2018
It was a very hot day in July when we stopped at Long Hyundai to look at the sonatas. We were met at the door by Zak, a salesman, Zak Gave us bottle water, and some popcorn. We needed both. We ended up buying a new white sonata. We love the car and THANKS t0 very a perceptive and wonderful...
Cars.com Review
- April 16, 2018
I have been very happy with my SUV, great value, good quality, great service dept. Great salesperson, Zak was the most helpful in all respects. He knew the product line and was a great help to me in choosing the SUV.
Cars.com Review
- April 16, 2018
I bought my Santa Fe Sport From Long Hyundai, Quality vehicle, good value. Great salesman, Zak, was most informative, assisted me in a very professional manner. I will buy another SUV from Zak and Long Hyundai.
Cars.com Review
- April 16, 2018
I have bought 3 new Hyundai vehicles from Long Hyundai of Chattanooga. I enjoy the professional way they greet you, and, the way they make you feel welcome. Our sales person was ZAK, he went out of his way to make my wife and I feel at home. Zak was the sales person on all my vehicles. I was very...
Cars.com Review
- April 15, 2018
I had been searching all over for a wagon and went to the Mercedes website and found the one that I wanted. I contacted the young lady at the dealership and asked her to send me a video. After that she turned me over to James who was outstanding. They even offered to bring it to Atlanta for me. Now...
Cars.com Review
- April 12, 2018
I took my Mercedes in for one of its regular service appointments and was very satisfied with everything about my visit. They are prompt and courteous in checking you in and keep you informed of the progress and recommendations for your vehicle.
Google+ Review
- April 10, 2018
Zack is the best car salesman ever!! I've bought 4 cars from them and I haven't been disappointed yet! I will return and I encourage anybody that wants to buy a new car go to Long of Chattanooga!
Cars.com Review
- April 09, 2018
I came looking to the dealership looking for a small SUV and then James showed me the CLA and I was sold. I didnt think that I would get it but they made it happen. Thanks to the Long team.
Google+ Review
- April 07, 2018
I was very pleased with their speedy service and how detailed they were on helping me understand upcoming maintenance on my vehicle. Josh Smith was so polite and very respectful of my time. I'm happy to say Long Mercedes has earned my business and I would recommend them to anyone.
Google+ Review
- April 05, 2018
Zakaria took real good care of me when I was trying to get a new car! I would recommend him for anyone!
Cars.com Review
- March 31, 2018
My wife came to the dealership for two months trying to find the right car and had two salesmens working with her. James and Greg took time with me during test drives after test drive. They never pressured me into anything. Thanks for all your patience with me and my wife.
Cars.com Review
- March 31, 2018
My wife had been looking at the New GLC for weeks and finally came back to purchase one when our salesmen James and the manager Phillip showed up the GLE. They made us a deal that we could not pass up. James showed us all of the features on the vehicle
Cars.com Review
- March 27, 2018
The best buying experience Ive ever had. The whole process was smooth and painless. The customer service that I received from James Odom was outstanding. Thanks Long Mercedes
Cars.com Review
- March 25, 2018
My wife and I have been to several states looking for the best deal on the E Class and we were headed to Atlanta and decided to stop in Chattanooga. This was one of the smoothest buying experience Ive had. The customer service was outstanding. I will again travel from Chicago for my next car. James...
Cars.com Review
- March 25, 2018
This dealership was amazing, from the phone call to the salesmen. We came from out of town just to locate the right car. Our salesmen James Odom was amazing and friendly. I have recommended him and the dealership several people already.
Cars.com Review
- March 24, 2018
My experience with Neil was great! He made my first car buying experience smooth and easy! I love my new car! I would definitely recommend Long of Chattanooga.
Cars.com Review
- March 23, 2018
One thing I like about this service department is that you can actually meet and talk to the mechanic that will be working on your car, and when the job is done, he also walks the car with you at delivery. The department reps keep you in the loop and return calls. These guys are good.
Cars.com Review
- March 18, 2018
I went from an old E Class to a New one with the help of James. He was very patient and with me and allowed me to take my time . Thanks
Cars.com Review
- March 18, 2018
I went to the dealership several times before I made a decision. James was professional each time. He is very knowledgeable of the Brand. I will recommend this dealership to all ch
Google+ Review
- March 17, 2018
Google+ Review
- March 15, 2018
Fast and courteous service from both the service writer and parts. In and out in less than 15 minutes!
Google+ Review
- March 14, 2018
Google+ Review
- March 14, 2018
I am 75 years old. I say this because I have been to many many dealerships in my lifetime. I have never been treated so good as I was treated by Josh Smith. His help and explanations and suggestions were just great. My friend and I were at your dealership because we had run over a pothole just...
Google+ Review
- March 14, 2018
Recently had a flat tire in the Chattanooga area and was towed to Long of Chattanooga. I had never visited this dealership. They were able to fit me into their busy Saturday schedule and get me back on the road in no time. They provided excellent service and advice. Definitely recommend.
Cars.com Review
- March 09, 2018
I highly recommend this dealership. First class service. They got my car in and out quickly and provided me with a loaner vehicle. Very friendly staff.
Cars.com Review
- March 08, 2018
I went into the dealership looking for a different color for the New E Car. James and William showed me the Blue. They sat down with me and found the one for me. James kept me informed on the process of the delivery. Thanks for the professionalis
Cars.com Review
- March 02, 2018
Neil has been my go to man for years he is not only the best salesmen but a good friend hope to deal with Neil in all my vehicles
Google+ Review
- March 01, 2018
Great experience. Hassle free. Great people who exceed expectations!
Cars.com Review
- March 01, 2018
I am very pleased that I chose Long of Chattanooga for my car buying experience. The staff was very pleasant and informative as well as caring. They made this experience enjoyable and as stress free as possible .
Cars.com Review
- February 28, 2018
Very pleasant experience trading in my C300 for an SUV. 5 stars across the board! I would recommend to anyone. neil and his staff great to deal with
Cars.com Review
- February 28, 2018
Wonderful service will return again and again. Thanks, Thanks, thanks, Thanks, Thanks, Thanks, Thanks , thanks, thanks, thanks, thank you for all the hard work and the great service you do at long Volvo.
Cars.com Review
- February 27, 2018
Great customer service from the salesmen James and Phillip. They made buying easy and I highly recommend them to all my family and friends. Thanks GG
Cars.com Review
- February 27, 2018
Great job as always! Neil Sobel and the entire team at Long make everything easy, simple, and convenient. The service department gives exceptional service as well. I highly recommend Long.
Cars.com Review
- February 25, 2018
I had an excellent experience at Long of chattanooga David Rhea was the service advisor that provided excellent customer service. He also informed me of repairs and what the functions were on some parts. Enjoyed workin with him.
Cars.com Review
- February 24, 2018
Third Mercedes, sales representative Neil Sobel Great experience, aThanks again for Outstanding repeat service, 5 Star rated!! Thanks again Neil, you make the buying experience pleasant.
Cars.com Review
- February 22, 2018
An amazing 2nd experience at long of Chatt with Neil Sobel. I am a recovering breast cancer patient and I was nervous about purchasing a new car. Neil was very patient and helped me thru it all. I am so very happy with my Benz CLA 250!! Thank you Neil for all the care and help. Check it out...
Cars.com Review
- February 22, 2018
This is 2nd time dealing with Long of Chatt. First time I met Neal Sobel and I can't express the awesome care he has taken with me and my decisions. As a recovering Breast Cancer patient I was very nervous and worried about a car purchase. Neal handled everything with kindness and eased my...
Cars.com Review
- February 20, 2018
several Mercedes from me sobel he has taken ofgoocare of me we have ups and downs but we always seem to work it out Neil has been great to work with
Google+ Review
- February 16, 2018
Had an excellent experience with Long Mercedes. Eric Bates was our salesperson and couldn't have been more pleasant and professional. The entire transaction was smooth and efficient all the way down to a restaurant recommendation to stop off at during the drive home. This was my 7th Mercedes...
Google+ Review
- February 15, 2018
Had an excellent experience with Long Mercedes. Eric Bates was our salesperson and couldn't have been more pleasant and professional. The entire transaction was smooth and efficient all the way down to a restaurant recommendation to stop off at during the drive home. This was my 7th Mercedes...
Cars.com Review
- February 15, 2018
Had an excellent experience with Long Mercedes. Eric Bates was our salesperson and couldn't have been more pleasant and professional. The entire transaction was smooth and efficient all the way down to a restaurant recommendation to stop off at during the drive home. This was my 7th Mercedes...
Google+ Review
- February 09, 2018
Eric was a cool guy to work with and they got me a lot for my trade more than I was getting at other places. I didnt think i would get a bmw at mercedes but i will get a mercedes there one day for sure and until then i really like what they got me.
Google+ Review
- February 09, 2018
As for service, a definite 5 stars, especially for service acct. Manager David Reyes. , (spelling may not be right). He works with you, he's honest and will let you know what needs a definite fix and what can wait. The service guys who work on the cars, 5 stars for all of them and in the parts...
Google+ Review
- February 09, 2018
I brought my 2010 C 300 in for scheduled service. My service manager, Mary Beth was excellent (as usual) and kept me informed throughout the process. When it was determined that parts needed to e ordered and my and would take over the weekend to arrive, she had a courtesy rental car for me in...
Google+ Review
- February 09, 2018
Eric was a cool guy to work with and they got me a lot for my trade more than I was getting at other places. I didnt think i would get a bmw at mercedes but i will get a mercedes there one day for sure and until then i really like what they got me.
Cars.com Review
- February 08, 2018
Put simply, Eric and his sales managers were great to work with. I got a great car, the CLA, and it didn't break the bank. Thanks for representing the brand so well Eric. I'll send others your way!
Google+ Review
- February 08, 2018
Google+ Review
- February 08, 2018
I brought my 2010 C 300 in for scheduled service. My service manager, Mary Beth was excellent (as usual) and kept me informed throughout the process. When it was determined that parts needed to e ordered and my and would take over the weekend to arrive, she had a courtesy rental car for me in...
Google+ Review
- February 07, 2018
As for service, a definite 5 stars, especially for service acct. Manager David Reyes. , (spelling may not be right). He works with you, he's honest and will let you know what needs a definite fix and what can wait. The service guys who work on the cars, 5 stars for all of them and in the parts...
Cars.com Review
- February 06, 2018
They went above and beyond my expectations more than once. Quick An did quality service. I couldnt ask for better. They are extremely friendly, courteous, and constantly asking if you need anything.
Google+ Review
- February 05, 2018
Gift shop is superb.
Google+ Review
- February 05, 2018
Fantastic employee:. David Rhea
Cars.com Review
- January 30, 2018
mr sobel was great did not have vehicle in stockc so they got it from another dealership Ichatt the whole buying experience ewas very c
Google+ Review
- January 28, 2018
Cars.com Review
- January 28, 2018
I came in for a New C Class and James and Allan showed me the GLC. I went on a test drive and I was sold. James is very knowledgeable of the vehicle and I have recommended him and the dealership to all my family and friends.
Google+ Review
- January 26, 2018
The parts dept has a very helpful staff. The Mercedes factory battety has s 2 year warranty. That is low for a large battery that isn't a low price.
Cars.com Review
- January 26, 2018
I arrived 45 minutes early and they took me right in and started the car repair. The airbags were replaced in less the 1.5 hours. They informed me of the process before starting and were finished much earlier than I anticipated. Everyone was very friendly and informative. They have a lovely lounge...
Google+ Review
- January 25, 2018
The parts dept has a very helpful staff. The Mercedes factory battety has s 2 year warranty. That is low for a large battery that isn't a low price.
Google+ Review
- January 24, 2018
Josh at Mercedes Benz at Long of Chattanooga delivers superb customer service. He ensures the service on my car is efficient and thorough.
Google+ Review
- January 23, 2018
My last post of Long Mercedes was favorable because Tommy, the General Manager corrected some horrible customer service experiences we had with Dale Rees, the Service Manager. Within 3 months after the repairs which had a lot to do with the car maintaining an acceptable temperature, my wife's car...
Response from the owner Replied: Long of Chattanooga respectfully disagrees with this review. According to CarFax, your car has had four owners and an accident. Until, more than a year ago, we had never seen your car. At that time, your vehicle required a replacement of the intake manifold. Because your car is some 12 years old and high mileage and because we all like savings, we located a used part so as to reduce your expense. That repair is a dry repair and has nothing to do with the vehicle's cooling system. Apparently your car is now overheating. In a phone call early December 2017 you stated you wanted to drive several hundred miles to our dealership for an overheating repair. I suggested that rather than risking further damage, you would be better served to have the repair done locally. As always, Long of Chattanooga stands ready to assist any customer with any needs.
Google+ Review
- January 23, 2018
I came in to purchase a couple of oil filters for my S550. When I rounded the corner to the parts department I noticed this beautiful Silver Convertible E400. I also met James a star salesman at Long. I believe he told me it was Iridium Silver... James showed me the car and it's features. I...
Cars.com Review
- January 18, 2018
Neil was great very knowlegable in the delivery of car Neil's assistant James was pretty helpful also we plan on getting more cars from Neil
Google+ Review
- January 16, 2018
Good friendly service- 2003 SL500
Cars.com Review
- January 13, 2018
Neil was great had my Mercedes for month and fixed everything love the car and would always buy my cars from Neil will always do business at long
Cars.com Review
- January 13, 2018
Neil was great we took the corvette for a ride and I really love it I had a trade that Neil worked with me to get close to what theyh te
Cars.com Review
- January 09, 2018
Neil offers the most expectation customer service and always willing to do everything possible for his customer. I will forever only use Neil for all my car need
Google+ Review
- January 08, 2018
My last post of Long Mercedes was favorable because Tommy, the General Manager corrected some horrible customer service experiences we had with Dale Rees, the Service Manager. Within 3 months after the repairs which had a lot to do with the car maintaining an acceptable temperature, my wife's car...
Response from the owner Replied: Long of Chattanooga respectfully disagrees with this review. According to CarFax, your car has had four owners and an accident. Until, more than a year ago, we had never seen your car. At that time, your vehicle required a replacement of the intake manifold. Because your car is some 12 years old and high mileage and because we all like savings, we located a used part so as to reduce your expense. That repair is a dry repair and has nothing to do with the vehicle's cooling system. Apparently your car is now overheating. In a phone call early December 2017 you stated you wanted to drive several hundred miles to our dealership for an overheating repair. I suggested that rather than risking further damage, you would be better served to have the repair done locally. As always, Long of Chattanooga stands ready to assist any customer with any needs.
Cars.com Review
- January 08, 2018
Everyone is just so nice and caring...just a great place...Thank You!!! We have enjoyed the whole process from buying our care to bringing by for the check ups.
Google+ Review
- January 06, 2018
Great sales, thanks
Cars.com Review
- January 05, 2018
This was one of the best buying experience Ive ever had. There were no pressure and the salesmen James was very patient. From the time my wife and daughter came on the lot the service was great. Thanks Long Mercedes
Google+ Review
- January 04, 2018
I came in to purchase a couple of oil filters for my S550. When I rounded the corner to the parts department I noticed this beautiful Silver Convertible E400. I also met James a star salesman at Long. I believe he told me it was Iridium Silver... James showed me the car and it's features. I...
Google+ Review
- January 04, 2018
Outstanding customer service. Always courteous and accommodating. Will continue to service me vehicle here.
Google+ Review
- January 04, 2018
Excellent customer service today on the Service Department.
Google+ Review
- January 02, 2018
Cars.com Review
- December 30, 2017
Great customer relations. Neal is great to deal with and we recommend him highly.
Cars.com Review
- December 29, 2017
excellent service and personal touch with Neil and Sisi
Google+ Review
- December 23, 2017
This was my first experience at Long. My wife contacted them via phone and email and I in person. We found everyone especially helpful and polite. The service writer Josh was knowledgeable about the car and was not pushing the hard sell on recommended service items. I will be a returning customer
Cars.com Review
- December 22, 2017
At first I was looking for an earlier CPO CLA250, after searching the internet and even visiting another Mercedes Dealership, I decided since I would be bringing it to Long of Chattanooga for service I should give the sales department a chance and I so glad I did. James O. is a very knowledgeable...
Cars.com Review
- December 21, 2017
James Odom has sold us two cars within a couple of months and has done an outstanding job! We will always use James at Long . Very pleases with him and the dealership.
Cars.com Review
- December 21, 2017
I had a great experience purchasing my car at Long of Chattanooga. James was my salesman. James makes you feel completely comfortable, like a fellow that you have known for years. He does NOT make you feel like you are having to barter with a "car salesman." I appreciated that so much.
Cars.com Review
- December 20, 2017
Neil at Long Mercedes has always been extremely fair and great to deal with while buying my vehicles. He has always made the buying process as painless as possible. Would not consider buying anywhere else.
Google+ Review
- December 18, 2017
Google+ Review
- December 16, 2017
Very communicable,excellence, quality and friendly comfortable customer appreciation
Cars.com Review
- December 12, 2017
We have been shopping at Long of Chattanooga for a few years now. Its definitely worth the drive from Knoxville to Chattanooga. Our sales person, Derrick Walters, always provides excellent customer service. Hes very friendly and helpful. The service department is great to work with as well.
Cars.com Review
- December 11, 2017
I was very pleased with the level of customer service I received with James and the entire staff. He went out of his way to bring the SUV to Dalton so I could take a look at it prior to purchase. There was a little scratch on the bumper of the vehicle and he had the entire bumper repainted. I...
Cars.com Review
- December 11, 2017
Long of Chattanooga is excellent in every way. Neil Sobel has taken care of me for years. He is a master salesman, cares deeply about his customers and makes sure we are friends for life. He is a keeper.
Cars.com Review
- December 09, 2017
Neil jand staff very helpful in purchase of 1st Mercedes to j more business in future
Google+ Review
- December 08, 2017
Great customer service
Cars.com Review
- December 08, 2017
The Long family and Eric took excellent care of me and my husband. The new car I got has a ton of features and Eric was very patient as he walked me through them. I've still got a lot to learn but I know Eric will help me anytime I call. He's new but very charming and personable. Go see him! You...
Google+ Review
- December 06, 2017
Excellent service through the parts department.
Cars.com Review
- December 06, 2017
Professional service representative makes the difference, knowledgeable about the model. Great job Mary Beth.
Google+ Review
- December 05, 2017
This was my first experience at Long. My wife contacted them via phone and email and I in person. We found everyone especially helpful and polite. The service writer Josh was knowledgeable about the car and was not pushing the hard sell on recommended service items. I will be a returning customer
Google+ Review
- December 05, 2017
absoluty the best , l am retaired an have owned several brands of autos , but these people take the TOP OF THE LIST .They care about you , your car, and your comfort as you wait for the service . The service was everything they said an the car was washed an vacumed when it was returned to us ....
Google+ Review
- December 05, 2017
John helped my car buying process go by as smooth as possible! Thank you Long of Chattanooga!
Google+ Review
- December 03, 2017
Nice selection...Ok Pricing!
Cars.com Review
- November 30, 2017
Purchasing the New car from Long Mercedes was one of the best buying experience Ive ever seen. The salesmen James was very knowledgeable about all of the features of the car. They never pressured me and they built it just like I wanted. Very pleased
Cars.com Review
- November 28, 2017
Neil was the best salesmen i have ever had picked out a car and was very happy. Thank u sissi and long family
Cars.com Review
- November 24, 2017
Neil and staff always do it up first class wife very happy with car always will be i long family
Google+ Review
- November 23, 2017
My Service experience was 1st Class!! My service advise, Josh, kept me informed throughout the day as to the status of my vehicle and it the work was completed in a timely manner. I would highly recommend Long Mercedes Benz for your Service needs
Cars.com Review
- November 22, 2017
I went to the dealership just to look around and ran into one of the best salesman Ive ever had. James has so much knowledge about the Mercedes brand that made me want to buy one. He was very patient with us. I have recommended him to all my family and friends. Sissy was great also. Thanks Mercedes
Cars.com Review
- November 20, 2017
Neil has sold me my last 4 cars happy with neil and the long mercedes staff
Cars.com Review
- November 17, 2017
I have had a great experience with buying my car and with the help learning the technology.
Google+ Review
- November 15, 2017
Don't listen
Cars.com Review
- November 15, 2017
Neil and his group were very helpful and courteous. It was my first experience buying a Mercedes-Benz and hopefully not my last.
Google+ Review
- November 14, 2017
My Service experience was 1st Class!! My service advise, Josh, kept me informed throughout the day as to the status of my vehicle and it the work was completed in a timely manner. I would highly recommend Long Mercedes Benz for your Service needs
Cars.com Review
- November 13, 2017
Neil was the best . As we walked in Neil was so friendly and listened to what we were looking for in a car. Neil did not pressure us and was willing to get the color that we wanted . Neil took us to the car and explained all the features. Neil is the best !! I recommend him to anyone looking for a...
Google+ Review
- November 12, 2017
Google+ Review
- November 11, 2017
Great service and polite employees
Cars.com Review
- November 11, 2017
Neil was great the cla we purchased was to small neil got us out of the c la and got us in a new c car very happy with neil and phil
Cars.com Review
- November 10, 2017
Wonderful buying experience! James was excellent!
Cars.com Review
- November 10, 2017
This was the best experience Ive had purchasing a vehicle. The delivery was great and James was amazing. Thanks James
Google+ Review
- November 03, 2017
Service was adequate and they found the issue with my car. Everyone was courteous and professional
Google+ Review
- November 03, 2017
Don't listen
Cars.com Review
- November 03, 2017
I always enjoy buying a Mercedes from Long of Chattanooga!
Cars.com Review
- November 03, 2017
This dealer is always excellent in their work and attitude.
Google+ Review
- November 01, 2017
My husband Larry's experience with Long of Chattanooga was very positive. This review is from him. "In particular, my salesperson, Kelly Mahew, was one of the best, most professional and helpful salespeople with whom I have ever dealt. She is an asset to your dealership and made my recent...
Google+ Review
- October 31, 2017
Jeremy was very helpful getting me into my new car!
Cars.com Review
- October 30, 2017
Neil texted me at 9 oclock said he had a s600 i would like so next day came and bought the car neil always keep me informed of any cars that he thinks i would like . He is truly a great salesman
Cars.com Review
- October 28, 2017
Customer service was perfect as always. We always come back to long mercedes and working with neil sobel
Cars.com Review
- October 27, 2017
I've bought many Mercedes Benz cars and Neil Sobel has sold me several and taken care of me extremely well for years! He is a dedicated and great salesman!
Cars.com Review
- October 27, 2017
We was in for service and the repairs was going to be expensive. Drew in service introduced us to James. James showed us the car that we needed. The buying experience was easy . I will rBenecommedealership to all my family and friends. Also thanks to Ryan and Sissy.
Cars.com Review
- October 25, 2017
Sales reps James Odom did an outstanding job! We would buy from him again.
Cars.com Review
- October 25, 2017
Neil ordered car exactly how we wanted it car came in 3 weeks early thanks to neil and all the long staff
Cars.com Review
- October 24, 2017
Just purchased my 4th Mercedes. Salesman Neil Sobel is great to work with. He cares about his clients.
Google+ Review
- October 23, 2017
One of the things I tend to judge a business by is not that they don't make mistakes. If you don't make a few mistakes then you aren't doing enough. Instead, I prefer to see a company's reaction to the error.My wife and I had a horrid experience with a very condescending sales person and decided...
Google+ Review
- October 22, 2017
David Rhea and the team at Long Mercedes always take excellent care of me. David is great to thoroughly explain the service being provided and available to answer questions. Thank you Long Mercedes for all you do!!
Cars.com Review
- October 21, 2017
Great service., wouldn't ask for any other people to help me in getting a great car and great price .. If anyone needs a new car this is the place to go! Very understanding and explain everything . they tried very hard to get us in a New car ! Thank you
Cars.com Review
- October 18, 2017
This is my mercedes from neil i purchased one for my wife 4 years ago the service from mr sobel was great glad to be in mercedes family
Cars.com Review
- October 16, 2017
We went to several states looking for the right vehicle for my wife and came to Chattanooga Mercedes. The vehicle was exactly what she wanted. She has really enjoyed the GL. The customer service was great that we received from James. I would recommend him and the dealership to all my family.
Cars.com Review
- October 13, 2017
I had visited the dealership to look around and Eric took down my information. He knew what I was looking for and called me when the car I was looking for came to his dealership. We agreed on a price and Eric took his time setting me up and going over the tech in the car. He was a lot of help and...
Cars.com Review
- October 11, 2017
Went to dealership with mom neil said go show dad the car was a little over my price range but my dad loved the car neil was very fair and the staff was great
Google+ Review
- October 10, 2017
Because of this awesome receptionist.made our visit all the more wonderful
Google+ Review
- October 09, 2017
One of the things I tend to judge a business by is not that they don't make mistakes. If you don't make a few mistakes then you aren't doing enough. Instead, I prefer to see a company's reaction to the error.My wife and I had a horrid experience with a very condescending sales person and decided...
Google+ Review
- October 09, 2017
Just bought my 2nd car from Long Mercedes from Jerry and Phillip. As it was the first time, exceptional service all the way around. Wouldn't buy one anywhere else.
Cars.com Review
- October 09, 2017
Long Mercedes have made my experience the best ever,Neil Sobel has been my sale agent on my last 5 cars and has made it a simple process for me.Neil is the best at long.
Cars.com Review
- October 07, 2017
Was getting car serviced when i struck up conversation with neil sobel about 30 minutes latter i was driving home in my new car
Cars.com Review
- October 07, 2017
This has been one of the best buying experience I've had. The team there was great and very knowledgeable of the vehicle. James and Allan work well on getting me the best deal. This is where I will purchase my next car from.
Cars.com Review
- October 04, 2017
neil sobel has sold me 12 cars and i couldnt be happier he is the best salesmen i have ever had will always get my cars from neil
Google+ Review
- October 03, 2017
I had a great experience here. I went in for A service on my Mercedes and was very happy with staff and services provided.
Google+ Review
- October 01, 2017
Google+ Review
- September 29, 2017
Called for used S Class and got appointment but after 40 min I got scratched car + trash ( used tissues , dusty , ... ) inside of car with engine light ON Annoying sale assistant just wanted to get credit information
Cars.com Review
- September 29, 2017
Thanks Mercedes for going the extra mile for me to get the car that I wanted. The customer service I received from James and Sissy was amazing. I have recommended this dealership to all my family and friends.
Cars.com Review
- September 29, 2017
neil kept me informed of cars i was interested in purchasing finally he let me know about a 4 door c car that have all the options i wanted took test drive and loved the car there was no pressure ever to purchase any cars neil made the process very easy from start to finish been great dealing with...
Google+ Review
- September 28, 2017
Long Mercedes needs to be staffed more appropriately so that service advisors can answer the phone and provide information when they get "busy." Not being able to contact them on a regular basis, and for over 3-4 days without going in person is not "exceptional" service. It is management's fault,...
Google+ Review
- September 27, 2017
Long of Chattanooga was very helpful in getting our service completed. It was easy to make an appointment and an easy drop off.
Google+ Review
- September 23, 2017
Cars.com Review
- September 23, 2017
No complaints, We had a intermediate issue with our 2014 E 350 . The service department took extra time to research the issue and perform software updates to try and stop the issue from returning. That shows they care about making it wright even though the issue didn't show up for them. Thanks,
Cars.com Review
- September 22, 2017
I was looking for the right car to fit all my needs and James and Allan showed me the C300 and I was sold on it. They were very knowledgeable and helpful and made the decision very easy. Thanks for your patience. I will recommend everyone to Long Mercedes.
Google+ Review
- September 21, 2017
I have never had a bad experience at Long of Chattanooga whenever I have my vehicle serviced. Mary Beth is my service rep and she does a wonderful job, she professional and very courteous. She keeps me informed about the servies my vehicles need, she is never pushy, she simpley explains what I need...
Cars.com Review
- September 21, 2017
He is very freindly and professional with lots of patience. Thank you so much James!
Google+ Review
- September 19, 2017
I am very impressed with the service I received with Long of Chattanooga. The level of courtesy and sincere concern for my needs during a stressful situation made everything so much easier. Drew, my service provider, and the manager, took excellent care of us! Thanks again for being so terrific!
Cars.com Review
- September 16, 2017
Every interaction I've had with each person I've dealt with has been positive. Knowledgeable, eager to help, timely service, friendly staff!
Google+ Review
- September 15, 2017
Long of Chattanooga was very helpful in getting our service completed. It was easy to make an appointment and an easy drop off.
Cars.com Review
- September 13, 2017
Jeremy did a great job! We are so please with the Jeep and the service we received throughout the entire buying process!
Cars.com Review
- September 11, 2017
This was one of the best buying experience I've had. Everything was smooth and easy. The management team great and my salesmen James Odom was very knowledgeable. I would recommend him and the dealership to all of my family and friends. Thanks Long Mercedes.
Cars.com Review
- September 09, 2017
Great experience! Got exactly what I was looking for! James Odom was great!
Cars.com Review
- September 09, 2017
What a great Experience I had at the dealership. They were very helpful and professional. The salesmen James Odom made the buying process very easy. I would recommend him and the dealership to all my family and friends.
Cars.com Review
- September 09, 2017
What a great Experience I had @ the dealership. They are the most helpful group of guys. The salesmen James answered There was outstanding. I will recommend him and the dealership to all me family and friends
Cars.com Review
- September 07, 2017
I came out and visited the dealership for 2 weeks trying to decide on what vehicle to get and the salesman James Odom made it easy . He was very patient. I would recommend James and the dealership to all my friends and family.
Cars.com Review
- September 05, 2017
I saw the picture of the car on Facebook and told my mom that I had to have it. We contacted James Odom and he made it happen. I would like to thank Long for all of their hard work for making my first experience very nice.
Cars.com Review
- September 05, 2017
Neal Sobel worked with us to purchase a 2018 MERCEDES-BENZ. Neal had an excellent knowledge of the product and walked us through the demo and purchase experience with ease. The staff was very friendly and the property was very clean and fresh. THANK YOU
Google+ Review
- September 04, 2017
David Rhea is sure the best employee of Mercedes Benz ever...
Cars.com Review
- August 31, 2017
We had such a great experience, from the moment we first came in ! Alan took very good care of from choosing process to purchasing , I was very picky and took me like 2 hours to make a decesion I never felt rushed or in a hurry and it was closing time when I finally made decision and they stayed...
Cars.com Review
- August 30, 2017
Professional, Friendly, Fast, Top Notch Service!!! Zero Complaints From Me, Thank You Long of Chattanooga!
Yelp Review
- August 30, 2017
Just purchased a new vehicle from this dealership. They were incredibly friendly during the process. My vehicle had to be ordered from the factory and it was late being delivered. The dealership sent me a very nice loaner to use until my car arrived. When it did they assigned a great specialist...
Cars.com Review
- August 28, 2017
Josh Smith is the main reason I take my car to Long of Chattanooga. Excellent customer service.
Google+ Review
- August 26, 2017
Google+ Review
- August 25, 2017
Great customer service Perry and Phil what professional people. Thank you Perry and Phil for service and your professional manner.
Cars.com Review
- August 25, 2017
This was my first time visiting Long Merecedes. I was there to have my car service, every one was very professional and friendly. I would recommend them to my family and friends. Great job Josh. Thanks Mrs. Curtis
Cars.com Review
- August 25, 2017
I came by the dealership several times before finding the right car. The salesman James Odom was very helpful and knowledgeable of the GLK that I purchased. I would recommend him and the dealership to all my family and friends. Thanks Long
Cars.com Review
- August 25, 2017
I came by the dealership several times before finding the car that I was looking for. The salesmen James Odom was very helpful and patient. He made the decision very easy. And I would recommend him and the dealership to all my family and friends. Thanks Long
Google+ Review
- August 24, 2017
Google+ Review
- August 24, 2017
James Odom is a very knowledgeable salesman....personal attention.
Cars.com Review
- August 22, 2017
Highly recommend Long of Chattanooga to anyone seeking a new or pre-owned car. Excellent customer service and helpfulness ! Perry is the BEST in sales! Very caring - and highly knowledgeable. We have purchased multiple automobiles, both SUV and Coupe from Perry and hope to purchase more in years...
Cars.com Review
- August 15, 2017
Great experience throughout the entire dealership. James Odom best sales rep I've ever had in product knowledge and listening to my needs. Start to finish best buying process ever.
Google+ Review
- August 11, 2017
Google+ Review
- August 10, 2017
My salesman is not someone that I would recommend to anyone.
Google+ Review
- August 04, 2017
We appreciate Perry Carr for his help in choosing the car we wanted. He is not pushy. He finds out what you want and helps you any way he can to be able to get it. Also, Sissi Henley was very courteous and helpful in the load process. We are enjoying our E350!
Google+ Review
- August 04, 2017
Google+ Review
- July 31, 2017
James was very informative about the Mercedes.
Cars.com Review
- July 31, 2017
I always take my Mercedes to Long of Chattanooga. I own 3 mercedes & have always got a fair deal when buying a car or having one serviced.
Cars.com Review
- July 31, 2017
Thank you Neil for your amazing customer service!!! Our transaction was smooth and Neil did everything in his power to meet our needs. I highly recommend Neil and Long of Chattanooga! You guys are GREAT!!!!
Cars.com Review
- July 29, 2017
Great service experience at Long yesterday. Drew was my service assistant and he is great to work with. Thanks Drew!
Cars.com Review
- July 26, 2017
It was easy from the moment we walked on the lot until we walked out the door with new keys in our hand. We never felt pressure from anyone during our visit - from our sales person, Perry, to the finance dept, Cissy. Everyone was friendly and helpful. It was the best experience we've had at any...
Google+ Review
- July 25, 2017
I had a flat tire and Matt Simmons came and put on the spare. He was so nice. I was very anxious about driving back to Chattanooga but Matt followed me all the way back to the dealership! Now that is service and I am so grateful. At the dealership I always ask for Ms Slasor always great service. She...
Cars.com Review
- July 25, 2017
Just had my B level service and everything was great! Thanks for the free loaner car and friendly service.
Google+ Review
- July 20, 2017
I had a flat tire and Matt Simmons came and put on the spare. He was so nice. I was very anxious about driving back to Chattanooga but Matt followed me all the way back to the dealership! Now that is service and I am so grateful. At the dealership I always ask for Ms Slasor always great service. She...
Google+ Review
- July 19, 2017
Great people, especially David Rhea service advisor. Always courteous and very knowledgeable. Technicians are well trained and know what they are doing. Great experience each and every time we have needed service.
Google+ Review
- July 19, 2017
Josiah he was an excellent salesman. Very polite and informative. Would recommend him.
Google+ Review
- July 19, 2017
Dealt with Josiah and Phillip very professional and non pressuring have dealt with every dept at the dealership and it has always been a great experience. Will definitely continue to buy and service my cars here!
Cars.com Review
- July 19, 2017
We came in on. Monday just to look and were surprised to be walking away on Wednesday with the perfect car for us. Josiah was very helpful and walked us through the whole process. Cissy the financial manager was also phenomenal. We will be spreading the word of the excellent experience we have had...
Google+ Review
- July 13, 2017
Josiah provided excellent customer service. I love this dealership and will be a customer forever. I recommend Long Mercedes and Josiah to meet the needs of Mercedes customers.
Google+ Review
- July 11, 2017
Josiah has been very helpful and wouldn't want to work with anyone else!!
Google+ Review
- July 10, 2017
Great Place!
Google+ Review
- July 08, 2017
Jeremy was very helpful getting me into my new car!
Google+ Review
- July 06, 2017
One of nicest salesman I have ever worked with. James was very professional and answered all my questions. I would recommend him and the dealership to all my friends and family.
Google+ Review
- July 06, 2017
Josiah was awesome. He made the experience worth the drive here from Cincinnati. Love the new car!
Google+ Review
- July 03, 2017
Great people. They really took care of me in the service department. I have dealt with a lot of dealerships and this one is definitely one of the more prompt and friendly I have come across. I had to leave the car (E350) there when they were not open in the service lane to get a transmission issue...
Cars.com Review
- July 03, 2017
Long made the process of purchasing a new vehicle painless. Excellent in every way
Google+ Review
- July 01, 2017
Dealt with Josiah and Phillip very professional and non pressuring have dealt with every dept at the dealership and it has always been a great experience. Will definitely continue to buy and service my cars here!
Google+ Review
- July 01, 2017
Josiah was friendly and thorough. He went great lengths to find exactly what we wanted.
Google+ Review
- July 01, 2017
Josiah was fantastic!!!! I did not feel pressured at all and he made it very easy and even brought my car to me! Thank you so much Josiah!
Google+ Review
- July 01, 2017
Having used three different MB dealerships for service over the past 20 years, we can make the qualified statement that the service department at Long of Chattanooga clearly stands out as the most friendly, accommodating, and qualified we have used. Our representative, Mary Beth, communicates with...
Google+ Review
- June 28, 2017
We have had only very positive experiences with all the staff at Long Mercedes. MaryBeth has bee our service manger for 2 years. She is always positive, available for questions and is a really nice person to work with. She solves every problem easily. Derrick is our salesperson and also a techie...
Google+ Review
- June 23, 2017