Google Review
- June 18, 2024
James is awesome. Very knowledgeable and patient.
Google Review
- June 11, 2024
Took my GLE in for its 1 year service. Everyone involved was courteous and prompt. The updates via text and email were informative and concise. Everything was perfect when I picked up my vehicle.
Google Review
- June 10, 2024
Thank you Neil for getting our New Mercedes. James for all his knowledge.
Google Review
- June 07, 2024
James was so helpful with setting up my new Mercedes! He showed me how everything works, and I am very satisfied with the quality if service James provided!
Google Review
- June 07, 2024
Excellent service as always! I have bought many cars from Neil Sobel over the last 20 years, and he’s still the best!
Google Review
- June 06, 2024
Thanks for always helping me James
Google Review
- June 03, 2024
Everyone from the moment we arrived on property was awesome! Friendly, inviting, helpful. Trish, Tim, Ryan and the rest of the team were all 100% what you expect when you purchase a Mercedes! Trish and the rest of the team worked very hard at making everything happen as seamless as possible! ...
Google Review
- June 01, 2024
I have been purchasing car from many year and just bought gle 450 2 months ago and my sister need new car so I recommend long Mercedes because I have bought it before I spend almost 3-4 hr with salesman over the phone he was nice and very helpful but when we went to the dealership and manager...
Google Review
- May 29, 2024
They take good care of me. Good quality service. I appreciated Mary Beth keeping me informed as service progressed.
Cars.com Review
- May 28, 2024
The service team squeezed me in during long busy weekend and performed the service exactly I wanted!
Google Review
- May 27, 2024
I came to only test drive and before I knew it I found my perfect car! Neil was great and set. He made the whole process smooth!
Google Review
- May 24, 2024
Josh and James worked with me to get the car that best fit my fits my needs.
Google Review
- May 22, 2024
neil and James were great getting my GLC 300
Google Review
- May 21, 2024
I recently purchased my GLS 450 and I LOVE IT!!! James Odom was our sales guy and he made the process absolutely seamless. He was able to give us a tutorial on how to use all of the features, helped me to sync my phone to the car and helped me to set up my Mercedes Me Connect account. The service...
Google Review
- May 16, 2024
I had a great experience with Long of Chatt Mercedes Dealership. Joshua was very communicative, open to negotiations, and made the impossible/possible. Purchased EQS580 and they took in my Tesla that I was upside down on.
Google Review
- May 14, 2024
James & Josh are top-notch! Thank you both for being very helpful throughout the entire process. I am loving my new ride!
Google Review
- May 13, 2024
I Purchased a vehicle from Trish Ashburn and she was great. I would highly recommend LONG for your purchase. She answered all questions and assisted with all the new features in detail. I even emailed with a after question, and she responded quickly and kindly. Don't hesitate to trust long, great...
Google Review
- May 10, 2024
James was a top notch salesman. I will always use him as my salesman.
Google Review
- May 10, 2024
Sean was wonderful working with me, especially being from out of town. He took time to answer my questions, take photos, and if he didn’t know the answers find out.
Google Review
- May 08, 2024
Great experience and super friendly staff. Neil and James were extremely helpful in the process of picking out my car. I walked out with my dream car and a wonderful experience at Long of Chattanooga thanks to Neil and James!
Google Review
- May 07, 2024
Jeffery Bell was awesome to work with. I highly recommend anyone to come talk to him. We looked at a few vehicles and finally found the diamond in the rough. Thanks for your help Jeff.
Google Review
- May 03, 2024
From coming in the door to leaving was a great experience. Joshua in the service department treated me with kindness and professionalism. It will be a pleasure to go back!!
Google Review
- May 01, 2024
Want to thank Trish Ashburn for an awesome experience took care of us very quickly and explained everythingThank you for your help TrishVery pleased with our purchase will recommend othersThank you
Google Review
- April 30, 2024
I’m giving Mercedes-Benz at Long of Chattanooga a five stars, I live in Utah, and have been looking for the specific vehicle, found it here in Chattanooga Tennessee, contacted salesman “Sean” very professional top of the mark kind of guy, he help me walk-through and get the vehicle purchased. I...
Google Review
- April 30, 2024
Sean was great!! He was very helpful and dedicated to answering my questions and making sure I was satisfied.
Google Review
- April 30, 2024
Dan did a nice job to listen to my service needs and serviced the car as per regular maintenance. It was nice to get a loaner car while car was being serviced. Thank you.
Google Review
- April 24, 2024
Visiting Chattanooga for a few days and got a flat tire. Filled it at the local gas station and it went flat again. Ready to drive home, but did not want to drive on a bad tire, so I searched for the local Mercedes dealership. It was about 20 min. away so I called as I was driving over to expedite....
Google Review
- April 15, 2024
Had a great time with the gang at Long Mercedes with Neil, Adam, Ryan and Chad. Looking forward to my new car!
Google Review
- April 10, 2024
Great service! Josh went above and beyond for us. Long is not the closest dealership to us but the service is well worth the drive.
Google Review
- April 04, 2024
Google Review
- March 25, 2024
Google Review
- March 22, 2024
I received excellent service from Cedric Toney .
Google Review
- March 21, 2024
My wife dropped off her 2022 GLC 300 for the 20k mile service. After standard service and inspection she received a link sent to her phone to confirm and approve charges for new tires, tire balancing, and alignment accompanied by the first attached image. Notice in the image there is no VIN or photo...
Google Review
- March 20, 2024
Buying a car can be difficult at times but Cedric was very helpful, down to earth, and kept up great communication throughout the whole process.
Google Review
- March 15, 2024
Google Review
- March 13, 2024
I have had the worst service experience at this dealer. They charged me $1,300 to change the gas pump in my car and the car was at the dealer for two days and came out with the same problem. When I went back to the dealer they told me it was another one. problem and it kept doing the same thing so I...
Google Review
- February 28, 2024
Everyone If you are in the market for a Mercedes Benz please have Neil Sobel and Ryan Conner service you these guys are the Best in the business. No pressure they are amazing men !!!! They are real honest and help me when I needed to make theMost important decisions in my life !Thanks Neil & Ryan !!
Google Review
- February 17, 2024
I just purchased a used 2014 GLK 250 from Zach.The process was smooth, courteous, and quick. Honestly, one of the fastest car buying experiences I have ever had. Zach's questions were direct and polite. I would recommend him and this dealership to anyone!
Google Review
- February 04, 2024
Josh in the service department is absolutely awesome! Even though I had the terrible luck of needing two new tires and a new windshield in a month, each time he had me in and out quickly. If you are looking for quick, excellent service give Josh a call!
Google Review
- January 27, 2024
Maddie at Mercedes is Awesome ! She made my buying process easy and simple! Not to mention she went over and beyond for me when it came down to my numbers and Etc. ASK FOR MADDIE YOU WILL NOT REGRET IT.
Google Review
- January 26, 2024
Ardis & Cedric really took good care of me with my car buying experience
Google Review
- January 24, 2024
I had a great (service) experience at Mercedes-Benz at Long of Chattanooga on January 12th. I was on a trip from Knoxville to Atlanta to see my sick mother when my car went into "limp mode". Dan Hawkins was very professional and helpful. He quickly diagnosed the problem and tested my car so that I...
Google Review
- January 23, 2024
Poor experience with new car sales manager, definitely had a we don’t need your business attitude. Sales person Jeff was amazing and wish we could have made the purchase for his sake. We ended up going with a Lexus as they treated us as if we mattered and in the end got a better value. Thanks for...
Yelp Review
- January 20, 2024
Joshua West is a fantastic service advisor. Super helpful and great attitude. Highly recommended seeing him for your services. Thanks Josh
Google Review
- January 13, 2024
Google Review
- January 02, 2024
Google Review
- December 27, 2023
Jay was very helpful and went out of his way to accommodate us, we will definitely come back and buy from him again.
Google Review
- December 26, 2023
James is the bestI REALLY APPRECIATE HIS HELP
Google Review
- December 13, 2023
Neil and James both are great salesmen and made our latest purchase experience very enjoyable! Great guys & Great Dealership!
Google Review
- December 11, 2023
Cedric was amazing. Car of my dreams!
Google Review
- November 24, 2023
Best Buying experience!
Google Review
- November 22, 2023
Cedric was a wonderful and friendly salesman that was very easy to talk to. Thank you for all your help!
Google Review
- November 20, 2023
I brought my car in for a repair and had Hannah Wilson as my service rep. I couldn’t be happier. She was more than accommodating and made sure all of my needs were met. She got me on the schedule the day I called! We have a few dealerships to choose from, but we’ll always have Long as our...
Google Review
- November 18, 2023
Cedric was amazing to work with! Drove there from Atlanta and highly recommend!!
Google Review
- November 16, 2023
In late September/early October 2023, we purchased a used honda CRV from the Hyundia dealership and have not received our license plate 6 weeks later. I called the office that should be handling the paperwork in early November and was told that they were working on the issue. Today, November 15, I...
Yelp Review
- November 09, 2023
Be aware of the scam, they proposed a deal for me on a 2024 G63 AMG at +10k above MSRP via email , and once I was interested they pulled the rug out of my feet and said if I don't pay + 50k on top of MSRP. I would not be getting the car. EVERY Mercedes dealer I have talked to is doing $15k , and...
Google Review
- November 01, 2023
Cedric was amazing to work with. He had the vehicles ready when we arrived for a test drive and was very knowledgeable about the details of the model differences. We wound up buying a new GLE after taking a drive in it. He was very helpful in getting us financed and even introduced us to...
Google Review
- October 30, 2023
This is the best Mercedes dealership in the South! All managers have been thoughtful and extremely kind and helpful! They go out of their way to be personable and work with your budget.
Google Review
- October 28, 2023
To all the customer thinking about buying a Mercades Benz. You should because they are amazing luxury vehicles.But be vigilant if u do buy one here at Mercades of Chattanooga.The finance manager Chad Gregory is easily triggered and has anger issues and he has a tendency to not let u speak. So don’t...
Google Review
- October 14, 2023
Excellent service! Knowledgeable and extremely professional! Go see Cedric to be taken care of right.
Google Review
- September 25, 2023
Wonderful experience! Cedric took great care of me.
Google Review
- September 25, 2023
I traded in a paid off 2017 Suburban and bought a 2019 GLS through Long Mercedes. I expressed how uncomfortable I was buying a vehicle from a dealership due to history of lack of trust with sales in general. Within 2 weeks, the GLS was in the shop for a brake issue. I was asked to bring the car in...
Google Review
- September 23, 2023
Cedric is amazing! 🤩 Great experience buying a car!
Google Review
- September 22, 2023
This is a great dealership!! Thanks Mr. Long and staff
Google Review
- September 21, 2023
A great bunch of professionals, showed me all the features and left with a great vehicle!
Google Review
- September 17, 2023
Had a great car buying experience at Long. James Odom could not have been more helpful and knowledgeable about the vehicles. Very pleasant experience and did not feel pressured to make a decision. Highly recommend.
Google Review
- September 16, 2023
Ask for Jay, he is the best! He went above and beyond for me and tried to help as much as possible. I was impressed with his knowledge about the vehicles I was interested in, and made the entire process go really smooth.
Google Review
- September 14, 2023
After finding out my car had a dead battery they were able to send two technicians to my home within thirty minutes. Jumped me off and there was no charge. What a great team.
Google Review
- September 13, 2023
Jay Bosha did a great job of getting us into our special order vehicle!
Google Review
- September 05, 2023
We stopped in at long HyundaiWe ended up purchasing a Santa Fe our salesman Don Sutphin was great I would recommend getting with himHis no pressure approach was very nice
Google Review
- September 04, 2023
We have customers for over 15 years and we are very pleased with the service we received from Neil and James. We will continue buying from the Long Dealership. Thanks again Neil and James
Google Review
- August 31, 2023
Jay was absolutely the best. We came all the way from Florida and he made the process seamless.
Google Review
- August 17, 2023
Google Review
- August 14, 2023
I had to bring my vehicle in for service. I had the pleasure of being assisted by Hannah in the service department and I can’t even express my gratitude with her outstanding service!!! She was absolutely fantastic. She kept me informed on the ongoings with my vehicle along the way, and she went...
Google Review
- July 28, 2023
I took my Mercedes GLE 350 to the service center to have the rear drivers side tire changed because it was flat. I talked with the young lady they assigned as the person to assist me, I told her about the tire on the rear drivers side but I also told her if there was any other tires that needed...
Google Review
- July 28, 2023
Very Unprofessional, I have a CLS 400 that was suppose to be done this week is what I was told. They have not been returning my calls, I don't know if they have finished the work on my car or not. The part was only 250 dollars and they charged me 1,000 dollars total for their services which is...
Google Review
- July 21, 2023
JD Cowart helped me thru my whole process start to finish buying my 2022 Mercedes glb 250. He was very knowledgeable and easy to work with. He definitely made my car buying experience incredible. He even called to check on me the next day to make sure everything was going ok with the car I purchased.
Google Review
- July 13, 2023
Jay was amazing!! Highly recommend him at Mercedes!
Google Review
- July 13, 2023
I just moved to Chattanooga and my run flat tires on my GLC300 picked up a screw. I called the Service Dept and so fortunate that Trevor Evett answered and he told me to swing by as he thought they could patch it vs replace it. No appt needed and I dropped by and Trevor had me patched and out the...
Google Review
- July 08, 2023
Cedric was awesome and so professional. He made my Mercedes dreams come true! He was very communicative and kept me informed with everything that was going on. Sure enough I drove off the lot in my new car!
Google Review
- June 29, 2023
Alex made our car buying experience awesome! He was easy to work with and very informative and helpful when we were learning about our new car. I would highly recommend him.