Cars.com Review
- March 25, 2025
Very quick and easy buying process. The salesman James Odom did a great job. We have started recommending all of our friends to the Long Dealership.
Cars.com Review
- March 12, 2025
I saw the car on line and went to the wrong dealership and the Salesman directed me to the right one and walk up there and met us. Amazing service, Thanks James Odom
Cars.com Review
- March 12, 2025
Once again Long Mercedes has done it again. The level of customer service and Professionalism was outstanding. I will always recommend they. Thank you James Odom as always.
Cars.com Review
- February 22, 2025
Josh and James made the buying process very easy. The entire dealership was very nice and friendly. I highly recommend this dealership to all my family and friends.
Cars.com Review
- February 08, 2025
The easiest buying process ever. Thank you Josh for you patience and time spent. Thank you James for helping with Mercedes ME.
Cars.com Review
- January 29, 2025
I had an amazing experience with this dealership! James and John made me feel at home and spent a lot of time making sure I understood everything I needed to know about my new vehicle. I couldn’t recommend them enough!
Cars.com Review
- January 22, 2025
My husband purchased a car from James and my family needed a cheaper vehicle and James found on at the Athens store. Thanks
Cars.com Review
- January 22, 2025
This was the fastest buying process I have ever experienced. Our salesman James Odom was great. Thanks again for all you help.
Cars.com Review
- January 19, 2025
So I drove 8 hrs to this dealership to purchase 2 used vehicles cause they where the only ones I could find with decent deals and willing to work with me. I ended up buying the 2 vehicles cause the car fax reports looked good and the vehicles seemed reliable and lower miles. Even though the sales...
Cars.com Review
- January 15, 2025
Abel was very helpful when my car needed servicing. He managed to get me a loaner even when there were all out. He was very polite and efficient.
Google Review
- January 10, 2025
As always wonderful. Aaron Schmitt was easy to work with. Made this purchase smooth.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- January 09, 2025
This is my first Mercedes and Aaron made the experience a pleasure! He was very helpful explanining all the wonderful details of my new car!
Response from the owner Replied: Thank you for leaving us a 5-star review!
Google Review
- January 08, 2025
Josh Brewer and James Odom were a pleasure to work with. Got my girlfriend in the car of her dreams. Would work with again!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- January 03, 2025
Jarod, our sales person went above my highest expectations. Due to my wife's illness, he offered to bring the car to Dalton for a test drive. After the sale, he met me half way between our home and the dealership and spent over an hour patiently teaching me the how to operate the electronics. Too...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- January 03, 2025
My husband and I bought a SUV from a very nice guy named Sean. If you are looking for a place to buy a car go here and ask for Sean. He will make sure you leave happy and with a good deal. Thanks SeanTabatha Allen
Response from the owner Replied: Thank you so much for your 5-star review!
Google Review
- January 03, 2025
Shout out to Sean Woodward who made purchasing my new car a fun and easy process! He worked with me both over the phone and in person, and he did a great job answering all my questions. He was very helpful and even helped me install my daughter’s car seat to make sure she was comfortable and liking...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- January 03, 2025
Sean was awesome Great experienceAlso, the service provided by this dealer is impeccable
Response from the owner Replied: We appreciate you taking the time to leave us a 5-star review!
Google Review
- January 03, 2025
Alecia (in financial department) is highly unprofessional, rude, and racist! Today I walked in to have my car detailed/painted as I just purchased an GLC. I was greeted kindly by Josh and Ryan! Those two are phenomenal. However Alecia rudely interrupted my conversation with Josh and shouted at me...
Cars.com Review
- January 02, 2025
We came and drove several vehicles and James our salesman was very patient with us. There were no pressure at all. Thanks again
Cars.com Review
- January 02, 2025
This is an outstanding dealership. The employees are so nice and friendly. If you are looking a Class A dealership, this is the one.
Cars.com Review
- January 02, 2025
Thank you James for Kind and Professionalism you displayed during the entire process. Highly recommend.
Google Review
- December 31, 2024
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- December 31, 2024
Roman B. Was absolutely amazing! Super insightful, transparent, and extremely helpful and customer oriented. I originally came in to browse a few options but thanks to my expedience with Roman, I walked away with a new car with a seamless purchasing process!!Please visit Mercedes Benz, Long...
Response from the owner Replied: We're happy to see that you had a 5-Star experience here at Mercedes-Benz at Long of Chattanooga! Thanks for sharing.
Google Review
- December 30, 2024
Roman and Aaron are great!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- December 30, 2024
Ryan and Josh were amazing!! Loving my new GLC.
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- December 30, 2024
Ryan was helpful and very knowledgeable! He made sure I had all of my questions answered and I got exactly what I wanted. Highly recommend working with him and Long Mercedes!
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- December 29, 2024
Aaron Schmitt helped me get my first car
Response from the owner Replied: Thank you for the 5-star rating!
Cars.com Review
- December 27, 2024
Joshua Brewer, was so amazing he helped us so much, he was kind and considerate, he truly had the patience for listening
Cars.com Review
- December 27, 2024
Joshua Brewer, was so amazing he helped us so much, he was kind and considerate, he truly had the patience for listening
Google Review
- December 26, 2024
Roman was wonderful to work with on buying my new 2025 E. Front start to finish he has been great.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Cars.com Review
- December 26, 2024
This was a easy buying process. James is just amazing. If you are looking for a car, Go see him.
Google Review
- December 23, 2024
We are extremely pleased with our new Mercedes GLC 300 4-Matic. Our Product Specialist Roman Bagley went above and beyond to earn our business. It will be well worth your time to see Roman if you're in the market for a luxury vehicle.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- December 19, 2024
I’ve never been treated as poorly by a high end car lot as this Mercedes dealer…what a bunch of con-men! Avoid this dealership via WEB info. Accepted their “internet deal”…and within an hour was being told the “OTHER” manager would not accept the deal!! Beware of internet deals with this...
Response from the owner Replied: Hi, James. Thanks for your feedback. We’re sorry to hear you had a less than ideal experience with us while shopping online. We are familiar with your situation and, as we discussed, the price you saw was from a 3rd party site, and unfortunately, was incorrect. It did not reflect the accurate price that is displayed on our website. We sincerely apologize for the misunderstanding and strive to be more aware of these discrepancies moving forward. Please call us at (423) 855-3726 and ask to speak to our General Manager, Tommy Nicholas. Thank you!
Google Review
- December 18, 2024
Love my car thanks for a speedy process Sean is the best
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- December 17, 2024
Love the new car. Great to see Neil. We have done business with Neil for 15 years. He is the man we trust.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- December 13, 2024
Excellent job in finding the perfect GLE 450 Coupe for me. Well worth the wait. As always great service at a great price.
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Google Review
- December 09, 2024
Couldn’t ask for a better car buying experience. Aaron and Roman are great to deal with and Mary Beth is awesome in service.
Response from the owner Replied: Thank you for the 5-star rating, David. You’re the best!
Cars.com Review
- December 09, 2024
We had a great experience on purchasing our first MB. Our salesman James was outstanding.
Google Review
- December 09, 2024
James and Josh are just amazing, I highly recommend them to anyone.
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- December 04, 2024
The Mercedes Benz service at Long of Chattanooga is top notch. Our service manager, Dan, is pleasant to work with, very knowledgeable and keeps us posted on our service. If you need Mercedes service see Dan. He will take care of you.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- December 04, 2024
I had a great buying experience with James and Alesia. I highly recommend working with them.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- December 03, 2024
James Odom was amazing. Thanks again.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- December 02, 2024
Neil was amazing!!!! He was very professional! Neil has a great personality!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- November 30, 2024
Sean and Alicia were my sales reps. Sean was incredibly nice and helped educate me on the process of leasing, which was both new to me and the best option as someone who works from home. He and Alicia teamed up to find me an incredible deal and drive away in my very first Mercedes, which I’ve fallen...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- November 30, 2024
Sean did an excellent job of keeping our car buying experience not as stressful as we had a few hiccups along the way. We were offered drinks and snacks the whole time. Overall a great experience for buying a vehicle! Would recommend to anyone needing to buy their first car as well.
Response from the owner Replied: We appreciate you taking the time to leave us a 5-star review!
Google Review
- November 30, 2024
Cedric and all the staff were very helpful
Response from the owner Replied: Thank you for the 5-star rating, Audrey. You’re the best!
Google Review
- November 30, 2024
Easy process no pressure sales! Sean was great to work with!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- November 28, 2024
Purchased our second S class from James and as usual he is AMAZING!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- November 28, 2024
I was a little intimidated going into buying my first ever dealership car by myself, but Sean made it a straight forward, no pressure experience! 10/10 would recommend buying a Mercedes with sean!
Response from the owner Replied: Thank you for your kind words, Zoe!
Google Review
- November 28, 2024
Just bought my new GLE 350 from Zack @ LONG MERCEDES of Chattanooga and man I could not ask for any more. Put a deal together that morning and delivered my new ride THAT DAY to my front door in Nashville and drove the trade in back to Chattanooga. Zack is s the man, as good as they get. Go see Zack...
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review, Mike!
Google Review
- November 28, 2024
Great buying experience, would like to thank Jarod and Tyson for making the transaction fast and smooth. Purchased vehicle over the phone and had it delivered the same day!
Response from the owner Replied: Thank you so much for your 5-star review!
Cars.com Review
- November 26, 2024
Thank you Josh James and Will for all your help and assistance. I highly recommend you to all my friends and family.
Cars.com Review
- November 26, 2024
Thank you Josh James and Will for all your help and assistance. I highly recommend you to all my friends and family.
Google Review
- November 23, 2024
Aaron Schmitt at Long Mercedes delivered a seamless experience today. Twenty-four hour turnaround on sourcing, trading and transferring the vehicle from another dealership. Also, shout out to Josh West for the excellent service he delivers whenever my car needs attention.
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Cars.com Review
- November 23, 2024
This has been a easy process of buying a car from this dealership. Our salesmen Josh and his right hand man James done an outstanding job. I highly recommend them to all my family and friends.
Google Review
- November 23, 2024
Great dealership with great people. I highly recommend this dealership. I shopped around for weeks and they exceeded every dealership I went to and dealt with. Josh and James were my guys!!! You will not be able to find two gentlemen who more professional and knowledgeable.
Response from the owner Replied: We appreciate you taking the time to leave us a 5-star review!
Google Review
- November 22, 2024
Neil and James have been such a pleasure to work with. They have been the kindness and very sharp on all Mercedes products. I would recommend all to come to Long Mercedes.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- November 19, 2024
We were taking our SUV in for a courtesy safety inspection and an unexpected service reminder popped up as I was headed to the dealership. Josh was our service advisor. He adjusted the scheduled maintenance and we were ably to get the required service quicker than expected. Great job!
Response from the owner Replied: Seeing that you had a 5-Star experience is the best thing we could hope for!
Google Review
- November 18, 2024
Ryan and Neil were both awesome!! Our car buying experience was so easy because of them. Time was spent to go over all aspects of our new vehicle. Highly recommend Long Mercedes. Very happy with our beautiful new vehicle!!!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Google Review
- November 18, 2024
Aaron was great and got us in our new vehicles and off the lot in record time. A+ experience!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Cars.com Review
- November 15, 2024
I had never previously owned a Mercedes and decided to take a look at a used SUV they had. The salesman wasn't pusher and was friendly. I ended up purchasing a vehicle that day. I also had a pleasant experience when i took the vehicle in for an oil change. They are always friendly and make it seem...
Cars.com Review
- November 15, 2024
I had never previously owned a Mercedes and decided to take a look at a used SUV they had. The salesman wasn't pusher and was friendly. I ended up purchasing a vehicle that day. I also had a pleasant experience when i took the vehicle in for an oil change. They are always friendly and make it seem...
Google Review
- November 12, 2024
James and Cody in the parts departments are top notch. Always super helpful
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- November 12, 2024
James in parts has saved me more times then I would like to admit! He is so patient and understanding and goes above the call of duty every time!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Cars.com Review
- November 11, 2024
Great experience buying a new Mercedes at long of Chattanooga. We came in knowing exactly what we were wanting , Josh and James made it a quick and easy process. We will definitely do business with them in the future.
Cars.com Review
- November 11, 2024
Great experience buying a new Mercedes at long of Chattanooga. We came in knowing exactly what we were wanting , Josh and James made it a quick and easy process. We will definitely do business with them in the future.
Google Review
- November 09, 2024
James was very knowledgeable and helpful to us as we were trying to make the decision to purchase our first Mercedes.Although he was scheduled to fly out of the country the following day, he did not rush us to make a decision ,but made us feel right at home.. He was instrumental in making the...
Response from the owner Replied: We are so grateful for your 5-star review. Thanks for sharing your rating with us and your community.
Google Review
- November 09, 2024
We had a great experience working with our sales people' Josh and James. Very friendly, knowledgeable, and provided superior customer service. We also enjoyed working with Tony through the financing process as he was diligence at finding us the best rate possible. Highly recommend!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- November 09, 2024
It was a pleasure dealing with this team. Our sales people, Josh and James, were lovely and made our buying experience pleasurable. Our finance person, Tony, was also super helpful in presenting the best options and worked hard to find us just the right deal. Highly recommend this dealership. ...
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Google Review
- November 07, 2024
They always give you a loaner when you need one. Joshua is helping me to trust the service department again.
Response from the owner Replied: We're so glad to hear this, Mandie! Thank you for your business and for taking the time to leave us this review!
Google Review
- November 07, 2024
Cedric Toney was great to work with! Very professional and answered all of my questions.
Response from the owner Replied: Thank you for the 5-star review!
Cars.com Review
- November 05, 2024
I came by just looking to see what's new on the GLE and the salesman James was so amazing about the New GLE that I ended up purchasing a New one. This is my third Mercedes from the Long dealership. outstanding customer service. Thanks again
Google Review
- November 04, 2024
Sean Woodward helped us through the sales process. They had the car ready for me to test drive when I got there and made the process smooth. He's friendly and approachable. Appreciate all his help.
Response from the owner Replied: Thank you so much for your 5-star review!
Google Review
- November 04, 2024
Neil is wonderful to work with. He and was very patient and found the car I was looking for!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- November 02, 2024
Sean Woodward has been top notch. Most questions we have had, he has been able to answer immediately, very knowledgeable about our vehicle. Any questions that he was uncertain of, he quickly found out and got back with us. Long’s Mercedes has acquired a good one-perfect balance of professionalism...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us a 5-Star review, Jim.
Google Review
- November 01, 2024
Aaron Schmitt was awesome and got us into our two new vehicles and off the lot in record time. Thanks Aaron!
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Google Review
- November 01, 2024
My first Benz 😍😍 Neil made my experience so much easier it was a pleasure working with him whenever I come back I will definitely ask for Neil
Response from the owner Replied: The team here at Mercedes-Benz at Long of Chattanooga is thrilled to receive such a great rating. Thank you!
Google Review
- November 01, 2024
Always a great pleasure working with Neil and the group.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Cars.com Review
- November 01, 2024
This is our first Mercedes Benz and we are so excited about it. Josh level of professionalism was outstanding. James Odom went over every feature of the vehicle. Thanks we will purchase again.
Cars.com Review
- October 31, 2024
This is my 3rd Mercedes that I have purchased of Long Mercedes. The level of customer service has grown. Thank Josh Brewer for taking care of our needs and tell James we said thank you for his knowledge.
Cars.com Review
- October 31, 2024
This is my 3rd Mercedes that I have purchased of Long Mercedes. The level of customer service has grown. Thank Josh Brewer for taking care of our needs and tell James we said thank you for his knowledge.
Google Review
- October 31, 2024
James is absolutely the most helpful associate. He assisted me in every step of of my wonderful process of purchasing a beautiful car. Thank you James for your assistance.
Google Review
- October 31, 2024
Sean was a huge help throughout our purchase of the GLC 300. From staying late on our first visit to expediting the final steps so my wife could make an important appointment that afternoon, his dedication made the process seamless and enjoyable.The next day, my wife returned for a detailing since...
Response from the owner Replied: We are so grateful for your 5-star review. Thanks for sharing your rating with us and your community.
Cars.com Review
- October 30, 2024
This was the best customer service experience that we have ever received from any dealership. James and Josh made us feel like family. We highly recommend this dealership to all our Family and Friends.
Google Review
- October 30, 2024
We stopped by looking for a specific used car and Aaron, with a smile on his face, walked up to us. He was great. He answered all of our questions and was a pleasure to work with! We also enjoyed working with Jay, the Business Manager, and Tim, the Pre-owned Manager. Thanks for the free sodas...
Response from the owner Replied: We appreciate you taking the time to leave us a 5-star review!
Google Review
- October 27, 2024
I must say that James Odom has been excellent at delivering the utmost customer service. He sold me my very first Mercedes last year and it was one of the best car buying experiences I’ve ever had. The car ended up having quite a few issues that made the car itself a headache. However, James care...
Response from the owner Replied: Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Cars.com Review
- October 25, 2024
This was 2nd Mercedes purchased from Josh in 4 months. He is always professional and courtesy. His Tech guy James is amazing. Thanks to them I am pleased with everything.
Google Review
- October 23, 2024
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- October 19, 2024
Josh and James were great to work with. Very professional and informative.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- October 18, 2024
Service department was excellent. Josh West (service advisor) worked with me through several phone calls and emails after an accident. The timeliness and work performed were all great.
Response from the owner Replied: We are so grateful for your 5-star review. Thanks for sharing your rating with us and your community.
Google Review
- October 18, 2024
Aaron was wonderful he was very helpful and knowledgeable and made the buying process seamless. Thank you!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- October 16, 2024
We bought a Hyundai Santa Cruz two years ago and had the most wonderful salesperson….Cedric. We are now on our 2nd Mercedes car purchase with Cedric and I would never go to anyone else. We are in our 60s and have purchased many cars throughout the years. He is truly genuine and absolutely the most...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- October 16, 2024
Josiah was very easy to work with and would recommend him to everyone!! Thanks again!!
Google Review
- October 16, 2024
Isaiah was so helpful in the purchase of our Mercedes. He is knowledgeable and taught us how to manage all the technology in this amazing car. From management( Alicia ) to financing ( Jay) , it was a simple enjoyable experience.
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- October 15, 2024
Sean and the staff took excellent care of us. They were very patient as we made our decisions for this big purchase. We are thrilled with our GLS!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- October 14, 2024
Josh and James did a great job helping us find the right car!!! Go see them and tell them grann sent you.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- October 14, 2024
It was a pleasure doing business with James Odom and Joshua Brewer. They were very professional and was able to help us find the vehicle that best suits our needs. They were kind and personable and made the experience of purchasing a vehicle easy. We will definitely refer friends and family to the...
Response from the owner Replied: Thank you so much for this great 5-star review. We really appreciate your business and your efforts to share the word about Mercedes-Benz at Long of Chattanooga.
Google Review
- October 14, 2024
Aaron Schmitt was phenomenal!! An incredible sales man and was able to find the perfect car for me. I am so grateful to this dealership and would recommend them to anyone. Very helpful and accommodating.
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Cars.com Review
- October 11, 2024
The buying experience was just amazing. This is my 4th vehicle that I have purchased from the Long Dealership. Thanks again
Google Review
- October 10, 2024
Rules about masks to protect employees and customers are posted at entrances but couple of service folks werent wearing masks indoors and out. An associate was helping a customer that was well within 6 (The customer even asked where their mask was and he said that it was in his car and when asked to...
Response from the owner Replied: Hi Grace. We are concerned for the safety of our guests and staff. Would you give our customer care team a call to further discuss? 423-855-3726
Google Review
- October 09, 2024
I want to thank Sean Woodward and Long Mercedes for a great buying experience. I am the proud owner of a SLC300. The car is in exceptional condition. The one who made all this possible is Sean, the Internet Manager. He answered all my questions, and we did all price negotiation online. He is detail...
Response from the owner Replied: Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Google Review
- October 07, 2024
I just want to thank Neil Sobel for being the best customer service that I have ever received! I have purchased I think 4 Mercedes through him! This last time I text him on his day off and he found the exact car for me!. I can’t thank him enough. Any problem I have I just call Neil and he goes...
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!
Google Review
- October 07, 2024
Josh and James are key contributors to the company. Mercedes-Benz at Long of Chattanooga is well-served by their expertise.
Response from the owner Replied: Thank you so much for your 5-star review!
Google Review
- October 04, 2024
Best buying experience ever. Sean was knowledgeable and very helpful.The entire experience was low key and stress free.Excellent dealership.Thanks Sean!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- October 04, 2024
Neil was extremely helpful and professional when I was picking my new car. I highly recommend him and Long of Chattanooga.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- October 04, 2024
Aaron Schmitt is the man!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Cars.com Review
- October 03, 2024
i have used Long of Chattanooga for over 2 years and am very satisfied with how quickly they attend to your problem or maintenance. they identify issues quickly,provide a price and provide a loaner car if the work will take too long. The representative who processes my work, Josh, is efficient,...
Cars.com Review
- October 03, 2024
i have used Long of Chattanooga for over 2 years and am very satisfied with how quickly they attend to your problem or maintenance. they identify issues quickly,provide a price and provide a loaner car if the work will take too long. The representative who processes my work, Josh, is efficient,...
Google Review
- September 30, 2024
Our sales rep Aaron Schmitt did a fantastic job in the sale of GLE 450E and new car orientation!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- September 28, 2024
Josh B. was amazing . He made the car buying process super smooth . I’m so glad he went above & beyond to ensure I got the car I wanted . I will be a repeat customer . Thank you again Josh for making this experience possible .
Response from the owner Replied: Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Google Review
- September 27, 2024
Excellent customer service today on the Service Department.
Google Review
- September 26, 2024
Great team in sales and finance. Aaron with sales was on point and made the process as smooth as possible. If in Southeast TN looking for good support, this is the place
Response from the owner Replied: Thank you so much for your 5-star review!
Google Review
- September 24, 2024
Purchased my first Mercedes this weekend from Aaron Schmitt at Long. He made the process seamless and easy. If you are in the market for a car, go see him! Great service!
Response from the owner Replied: Thank you so much for this review. We are truly glad to have you as a customer. We’re here for you anytime.
Cars.com Review
- September 21, 2024
I drove from Mississippi to purchase a car from Josh and the experience was amazing and the Tech Guy James is very knowledgeable. I highly recommend them to all my family and friends.
Google Review
- September 21, 2024
Loving my new Mercedes! Aaron Schmidt was the best salesman. He made everything so easy. I highly recommend.
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- September 20, 2024
Just visited Long and met with Josh to buy my Mercedes. The experience was amazing and I would highly recommend Long for anyone looking for a Mercedes or a good used car. Josh and James were upfront, helpful and walked us through the process perfectly.
Response from the owner Replied: Thank you so much for this great 5-star review. We really appreciate your business and your efforts to share the word about Mercedes-Benz at Long of Chattanooga.
Google Review
- September 19, 2024
We sale representatives. I made new friends.
Response from the owner Replied: Thank you for the 5-star rating, Don. You’re the best!
Google Review
- September 19, 2024
James and Josh was absolutely amazing they delivered my to Calhoun Ga. I have never had a dealership to deliver to me. Thanks again. (Dianne Williams)
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- September 14, 2024
James and josh were amazing and helped us completely understand our new car.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- September 14, 2024
James and Josh were outstanding . Thanks for your service.
Response from the owner Replied: Thank you for the 5-star rating, Ed. You’re the best!
Google Review
- September 13, 2024
Just in case my earlier review is still visible this is my apology review. Long Mercedes of Chattanooga is in the process of taking care of my vehicle at no cost to me. Josh and the staff delivered a loaner Mercedes and took my wife’s in for repair. They have earned my business back and I would...
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review, Jody- it's much appreciated!
Google Review
- September 13, 2024
Aaron was our salesman, he was very professionell and straight forward with our purchase. Also he sold my best friend a vehicle, was a pleasure dealing with aaron.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- September 12, 2024
Everything about the service experience, from ease of making an appointment through several points of communication and ending with stress-free delivery were spot on. I could go anywhere for my Mercedes purchases and service, and I will stay with Long because of the consistent outstanding service...
Response from the owner Replied: Thank you so much for your 5-star review, Tim! We will share this with our team to let them know to keep up the amazing work.
Google Review
- September 11, 2024
I want to thank Josh West, service advisor and John Rose, service manager at Long of Chattanooga for helping me with a tire repair. I was traveling out of town and had a flat tire. My wheel was damaged in the process and these guys got me back on the road quickly with a new tire and a new wheel!!...
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- September 11, 2024
One of the most pleasant car buying experiences I have ever had. Everyone was very friendly and helpful. Look foward to seeing everyone again. Thanks, Sean.
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Google Review
- September 09, 2024
Took my Ml 350 in for a recall. While there my battery had to be boosted off. Had battery replaced by service department at a cost of $1200 only because I had no choice. So later on when I go to open the lift gate it doesn’t open. So call the service department and tell them my lift gate was working...
Google Review
- September 07, 2024
James Odom was our very helpful, and kind salesman. Every person we came in contact with was friendly and professional.Our transaction was smooth and we love our new car!
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 31, 2024
Excellent service team at Long! Josh West was our service advisor for an after hours weekend problem. We had an issue requiring leaving our car on a Sat Night at Long Mercedes service. We had to rent a car to get back home, several hours away. Josh did a fantastic job organizing the repair,...
Response from the owner Replied: Thank you so much for this great 5-star review. We really appreciate your business and your efforts to share the word about Mercedes-Benz at Long of Chattanooga!
Google Review
- August 30, 2024
Ryan and Sean helped get me in and out of here in no time. Thanks for the help gentleman
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- August 30, 2024
Sean was great! Purchased new AMG and I love it. The sales team was patient as I was very cautious while doing my homework. They did a great job of shopping rates and findings opportunities to get me the car of my dreams! Great job Sean!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- August 29, 2024
Thanks you Neil for finding me the right vehicle. Excellent customer service. Thank you Ryan and James for your help.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- August 28, 2024
I would recommend anyone to go see Sean for all their car needs! I was recently there to see what deal i could work out for a new car and he was great!! Super attentive and made sure all my questions where answered. He continued to follow-up after to make sure everything was in order. Josh at the...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 28, 2024
I had one of the best experiences dealing with Josh and James. They made the buying easy. Thanks again
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Google Review
- August 28, 2024
Neil, James, Ryan, and Tim were incredible to work with. There is no other place that made me as welcome as Long Mercedes. We will be forever customers.
Response from the owner Replied: Thank you for leaving us a 5-star review, Katie!
Google Review
- August 27, 2024
My salesman was excellent in all respects. We will recommend and buy again. Managers were great to.
Response from the owner Replied: The team here at Mercedes-Benz at Long of Chattanooga is thrilled to receive such a great rating. Thank you!
Google Review
- August 27, 2024
I first reached out to Zack on Thursday and drove away in a new Mercedes GLE on Monday. The entire deal was done thru text messages. When we arrived at the dealership the car and Zach were ready for us. Highly recommend Long Mercedes and Zach to anyone looking to buy a new or pre-owned car.
Response from the owner Replied: Thank you for leaving us a 5-star review! Have a great day.
Google Review
- August 26, 2024
James was so helpful with setting up my new Mercedes! He showed me how everything works, and I am very satisfied with the quality if service James provided!
Google Review
- August 24, 2024
Bought our 5th Mercedes from Long Mercedes today. Super quick and easy, as usual. Aaron Schmitt was great to work with. Very knowledgeable.
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- August 22, 2024
Worked with Zach on the purchase of my BMW. Came in the day before to look at a couple different vehicles. Left and came back the following day to look at something else. Was nice, and very personable.
Response from the owner Replied: Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Google Review
- August 17, 2024
Very pleased..and car is perfect!!Thanks from the HUGHES family!
Response from the owner Replied: We appreciate you taking the time to leave us a 5-star review! Have a great day.
Google Review
- August 16, 2024
From the time I called to the time I was driving my new vehicle home, Zach was AMAZING. Super fast and kept me informed through the entire process. Him and Jay made buying my car such an easy and fun experience. Strongly recommend this dealer due to the amazing staff.
Response from the owner Replied: Laney, we're so glad that you had a great experience here! Thank you for taking the time to leave us this feedback!
Cars.com Review
- August 15, 2024
Joshua took care of me. Kept me informed on the progress of my vehicle. Was very courteous and helpful when I had questions. Thank you Joshua and Long of Chattanooga.
Cars.com Review
- August 15, 2024
Joshua took care of me. Kept me informed on the progress of my vehicle. Was very courteous and helpful when I had questions. Thank you Joshua and Long of Chattanooga.
Google Review
- August 13, 2024
I just bought a car from there just because of the Manager ohh my God he is so kind and so gentle. Such a nice person and very helpful.and other some sales person are also very nice accept some.
Response from the owner Replied: We’re so glad to hear this! Thank you for taking the time to leave us this feedback. We hope to see you again soon!
Google Review
- August 13, 2024
My wife had her ‘07 GL450 towed to Long about a year ago for a battery drain issue, they replaced the battery and got the (very expensive) problem solved with quality service and no issue.Recently, the car started having problems starting again and we had it towed back to Long after it died at...
Google Review
- August 10, 2024
Aaron Schmitt was very professional as well as attentive during the purchase of our 2024 CLE AMG 53 from start to finish!!
Response from the owner Replied: Thank you for leaving us a 5-star rating! Have a great day.
Google Review
- August 09, 2024
Awesome experience, Neil and James made magic happen. Helping my daughter get into this car was a dream. Neil was very personable and helpful and James completed the process with extreme ease and professionalism.
Response from the owner Replied: Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Mercedes-Benz at Long of Chattanooga. We look forward to serving you for many years to come!
Google Review
- August 09, 2024
This was beyond the BEST EXPERIENCE I have EVER HAD at a dealership! Neil and James took the best care of me!!! So knowledgeable, so friendly! Truly 2 of the best!
Response from the owner Replied: Thank you so much for this great 5-star review!
Google Review
- August 08, 2024
Great experience test driving and purchasing a car here. James Odom took very good care of us and I wouldn’t hesitate to buy from him again.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 07, 2024
Purchased a 2024 GLS from Long of Chattanooga recently. Ryan was our salesperson and was very knowledgeable of his product. Due to a time conflict, he arranged for James to orientate me to the vehicle. He did an excellent job. They both made sure all of my questions were answered. Excellent team work.
Response from the owner Replied: The team here at Mercedes-Benz at Long of Chattanooga is thrilled to receive such a great review. Thank you!
Google Review
- August 07, 2024
Our experience with Neil Sobel and James Odom was magnificent we are leaving with a new Mercedes and trading in our old one that we also bought from you people same spot well done. I recommend promoting them both to the highest level that you can. We are happy customers, Jack and Marti Hatcher
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 07, 2024
I was looking for a certain vehicle, a 2019 Audi Q8 with the year on package. I found one at Mercedes-Benz at Long of Chattanooga, and Zach was super nice enough to deliver it to me all the way to Knoxville. Thank you so much for the first class service!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review- it's much appreciated!
Google Review
- August 07, 2024
Long of Chattanooga provides top notch service. Joshua was my salesman. Joshua immediately went into excellent customer service mode as soon as he introduced himself to me and wife. He showed great patience as we searched the lot for the right vehicle. He wasn’t overly pushy about no means. Joshua...
Response from the owner Replied: Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Ronnie!
Google Review
- August 06, 2024
If I could give a negative two star rating I would. My mother took her 2010 S-550 in to be serviced and to have the panoramic sunroof repaired. After the essential repairs were made the vehicle was returned to us with problems that were not present when we brought the vehicle in. This is a vehicle...
Google Review
- August 05, 2024
Zach was absolutely wonderful. He worked really hard to get my parents the exact car they wanted. Thank you, Zach for a pleasant experience.
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 03, 2024
My wife and I called on a Saturday morning and had the pleasure of speaking to Maddie over the phone. Since we were over an hour away, we requested Maddie answer a lot of our questions and concerns prior to us leaving home to come to the dealership. She was very professional, patient, straight...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- August 02, 2024
I wanted to send a HUGE "Thank You" to your Sales Reps, Josh Brewer, James and manger Adam and Jay in finance were absolutely PHENOMENAL! Top notch professional. They took care of all my needs answered every question I had, when I purchased my new vehicle.If you are looking to purchase a new...
Response from the owner Replied: Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us!
Google Review
- August 02, 2024
I had the pleasure of being helped by Maddie Knight who was patient, understanding, knowledgable, available and pleasant to work with. Maddie helped me through all facets of my car search and did it with compassion and enthusiasm.
Response from the owner Replied: Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Google Review
- August 01, 2024
Thanks alot Cedric for your amazing service. We appreciate you..
Response from the owner Replied: Thank you for the 5-star rating. You’re the best!
Google Review
- August 01, 2024
Great experience and customer service! Josh and James were so nice and helpful and made the process of buying a car for my son so simple and smooth. Josh was great with following up with me and ensuring everything was ready when I arrived at the dealership. James was friendly and also walked me...
Response from the owner Replied: Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
Google Review
- July 31, 2024
Nice looking dealership and helpful individuals but don't use their EV charging station unless you enjoy paying 5x more than competitors.
Google Review
- July 31, 2024
Great, professional, friendly knowledgeable service. Got a great deal, & I will do business with Long in the future.
Response from the owner Replied: Thank you so much for your 5-star review!
Google Review
- July 31, 2024
Google Review
- July 31, 2024
We built a E class AMG. James took great care of us. Long is the place to go for all your Mercedes-Benz needs.
Google Review
- July 30, 2024
James and Josh we appreciate your customer service
Google Review
- July 29, 2024
Amazing service by Zach!
Google Review
- July 26, 2024
Josh Brewer and James Odom went above and beyond to help my family and me get my car fixed recently! I was beyond stressed over the situation as I had just purchased the vehicle 10 days prior (from a different place), and they did everything possible to keep my mind at ease over the situation and to...
Google Review
- July 26, 2024
Love this dealership! Everyone was so friendly and helpful. Big shout-out to Zach that helped me purchase my first Mercedes-Benz. He reached out even before I stepped foot into the dealership to make sure everything was ready to go as soon as I arrived. The whole process was easy & smooth. The...
Google Review
- July 24, 2024
We have absolutely loved Long Mercedes ! They have gone above and beyond to make sure we were completely satisfied with our purchase . We could have gone with any dealership, but long is special , I knew it from our first visit ! Also theyre family owned , great people , truly caring of their...
Response from the owner Replied: Thank you so much. Macy! This is what we strive to provide for each member of the Mercedes-Benz at Long of Chattanooga family. Welcome.
Google Review
- July 23, 2024
Excellent customer care during my purchase from James Odum Thanks again
Google Review
- July 22, 2024
Joshual Brewer, when you hear that name you think customer service and customer first. My wife was looking for a car for our growing family and without hesitation he went above and beyond for my family. Mercedes-Benz at Long of Chattanooga is lucky to have such an exceptional individual. Not only is...
Google Review
- July 19, 2024
Neil sold me my Glk back in 2018 and I kept his information. The service he provided was amazing. Thanks James for all your knowledge. Linda Helton
Google Review
- July 19, 2024
I was traveling through Chattanooga when a service message came on. The travelers worst nightmare!! After arriving at Long MB, Dan did a quick review of my issues and got my SUV right in for an assessment. I was back on the road 90 minutes later with the issue addressed (it was a simple one, thank...
Google Review
- July 15, 2024
James did Awesome!!! The Best experience purchasing a car I have ever had!!! Thanks
Google Review
- July 14, 2024
To start out we had a issue with out GLE350 on a Friday late and they got us in and started on Saturday. They gave us a rental car that they had to get from another dealership. Nice job on the extra effort.. we are from Charlotte and being stranded in Chattanooga would have been a bummer. We got...
Google Review
- July 13, 2024
James and Josh were amazing!! Everything was explained in detail from beginning until end. They made the process of purchasing my first Mercedes- Benz easy. All of my questions were answered with no problems. The atmosphere was great as well. 10/10 recommend!!
Google Review
- July 10, 2024
Had to bring suv in for a recall. Was told would be 2-3 hours. After over 3 hours still no sign of vehicle. Staff seemed uninterested and never offered a loaner vehicle. If I had know it would be 4 hours I would not have waited. This isn’t first time I’ve had an issue. Previous time I had to come...
Google Review
- July 06, 2024
i had the best experience purchasing my first car with the help of Ardis and Eric. I highly recommend coming to see them to purchase your new car
Google Review
- July 02, 2024
Zach Abram’s did an awesome job. Kind, courteous,and prompt. The rest of the sales and finance team was kind and welcoming as well!
Google Review
- June 26, 2024
hey, i was in the store today looking for my first car, and i was close to the front desk and heard some unimaginable words from the owner of the store this sweet girl at the desk was on the phone (i’m assuming with a customer) and the owner tried to get her attention, not from the looks of a...
Google Review
- June 26, 2024
Go and ask for Mr. James, he’s amazing, caring, and patient. The financial Manager Jay is so understanding 10 out of 10! Highly Recommend
Google Review
- June 18, 2024
James is awesome. Very knowledgeable and patient.
Google Review
- June 11, 2024
Took my GLE in for its 1 year service. Everyone involved was courteous and prompt. The updates via text and email were informative and concise. Everything was perfect when I picked up my vehicle.
Google Review
- June 10, 2024
Thank you Neil for getting our New Mercedes. James for all his knowledge.
Google Review
- June 07, 2024
Excellent service as always! I have bought many cars from Neil Sobel over the last 20 years, and he’s still the best!
Google Review
- June 06, 2024
Thanks for always helping me James
Google Review
- June 03, 2024
Everyone from the moment we arrived on property was awesome! Friendly, inviting, helpful. Trish, Tim, Ryan and the rest of the team were all 100% what you expect when you purchase a Mercedes! Trish and the rest of the team worked very hard at making everything happen as seamless as possible! ...
Google Review
- June 01, 2024
I have been purchasing car from many year and just bought gle 450 2 months ago and my sister need new car so I recommend long Mercedes because I have bought it before I spend almost 3-4 hr with salesman over the phone he was nice and very helpful but when we went to the dealership and manager...
Google Review
- May 29, 2024
They take good care of me. Good quality service. I appreciated Mary Beth keeping me informed as service progressed.
Cars.com Review
- May 28, 2024
The service team squeezed me in during long busy weekend and performed the service exactly I wanted!
Cars.com Review
- May 28, 2024
The service team squeezed me in during long busy weekend and performed the service exactly I wanted!
Google Review
- May 27, 2024
I came to only test drive and before I knew it I found my perfect car! Neil was great and set. He made the whole process smooth!
Google Review
- May 24, 2024
Josh and James worked with me to get the car that best fit my fits my needs.
Google Review
- May 22, 2024
neil and James were great getting my GLC 300
Google Review
- May 21, 2024
I recently purchased my GLS 450 and I LOVE IT!!! James Odom was our sales guy and he made the process absolutely seamless. He was able to give us a tutorial on how to use all of the features, helped me to sync my phone to the car and helped me to set up my Mercedes Me Connect account. The service...
Google Review
- May 16, 2024
I had a great experience with Long of Chatt Mercedes Dealership. Joshua was very communicative, open to negotiations, and made the impossible/possible. Purchased EQS580 and they took in my Tesla that I was upside down on.
Google Review
- May 14, 2024
James & Josh are top-notch! Thank you both for being very helpful throughout the entire process. I am loving my new ride!
Google Review
- May 13, 2024
I Purchased a vehicle from Trish Ashburn and she was great. I would highly recommend LONG for your purchase. She answered all questions and assisted with all the new features in detail. I even emailed with a after question, and she responded quickly and kindly. Don't hesitate to trust long, great...
Google Review
- May 10, 2024
James was a top notch salesman. I will always use him as my salesman.
Google Review
- May 10, 2024
Sean was wonderful working with me, especially being from out of town. He took time to answer my questions, take photos, and if he didn’t know the answers find out.
Google Review
- May 08, 2024
Great experience and super friendly staff. Neil and James were extremely helpful in the process of picking out my car. I walked out with my dream car and a wonderful experience at Long of Chattanooga thanks to Neil and James!
Google Review
- May 07, 2024
Jeffery Bell was awesome to work with. I highly recommend anyone to come talk to him. We looked at a few vehicles and finally found the diamond in the rough. Thanks for your help Jeff.
Google Review
- May 03, 2024
From coming in the door to leaving was a great experience. Joshua in the service department treated me with kindness and professionalism. It will be a pleasure to go back!!
Google Review
- May 01, 2024
Want to thank Trish Ashburn for an awesome experience took care of us very quickly and explained everythingThank you for your help TrishVery pleased with our purchase will recommend othersThank you
Google Review
- April 30, 2024
I’m giving Mercedes-Benz at Long of Chattanooga a five stars, I live in Utah, and have been looking for the specific vehicle, found it here in Chattanooga Tennessee, contacted salesman “Sean” very professional top of the mark kind of guy, he help me walk-through and get the vehicle purchased. I...
Google Review
- April 30, 2024
Sean was great!! He was very helpful and dedicated to answering my questions and making sure I was satisfied.
Google Review
- April 30, 2024
Dan did a nice job to listen to my service needs and serviced the car as per regular maintenance. It was nice to get a loaner car while car was being serviced. Thank you.
Google Review
- April 24, 2024
Visiting Chattanooga for a few days and got a flat tire. Filled it at the local gas station and it went flat again. Ready to drive home, but did not want to drive on a bad tire, so I searched for the local Mercedes dealership. It was about 20 min. away so I called as I was driving over to expedite....
Google Review
- April 15, 2024
Had a great time with the gang at Long Mercedes with Neil, Adam, Ryan and Chad. Looking forward to my new car!
Google Review
- April 10, 2024
Great service! Josh went above and beyond for us. Long is not the closest dealership to us but the service is well worth the drive.
Google Review
- April 04, 2024