Google+ Review
- August 11, 2017
Google+ Review
- August 10, 2017
My salesman is not someone that I would recommend to anyone.
Google+ Review
- August 04, 2017
We appreciate Perry Carr for his help in choosing the car we wanted. He is not pushy. He finds out what you want and helps you any way he can to be able to get it. Also, Sissi Henley was very courteous and helpful in the load process. We are enjoying our E350!
Google+ Review
- August 04, 2017
Google+ Review
- July 31, 2017
James was very informative about the Mercedes.
Cars.com Review
- July 31, 2017
I always take my Mercedes to Long of Chattanooga. I own 3 mercedes & have always got a fair deal when buying a car or having one serviced.
Cars.com Review
- July 31, 2017
Thank you Neil for your amazing customer service!!! Our transaction was smooth and Neil did everything in his power to meet our needs. I highly recommend Neil and Long of Chattanooga! You guys are GREAT!!!!
Cars.com Review
- July 29, 2017
Great service experience at Long yesterday. Drew was my service assistant and he is great to work with. Thanks Drew!
Cars.com Review
- July 26, 2017
It was easy from the moment we walked on the lot until we walked out the door with new keys in our hand. We never felt pressure from anyone during our visit - from our sales person, Perry, to the finance dept, Cissy. Everyone was friendly and helpful. It was the best experience we've had at any...
Cars.com Review
- July 25, 2017
Just had my B level service and everything was great! Thanks for the free loaner car and friendly service.
Google+ Review
- July 20, 2017
I had a flat tire and Matt Simmons came and put on the spare. He was so nice. I was very anxious about driving back to Chattanooga but Matt followed me all the way back to the dealership! Now that is service and I am so grateful. At the dealership I always ask for Ms Slasor always great service. She...
Google+ Review
- July 19, 2017
Great people, especially David Rhea service advisor. Always courteous and very knowledgeable. Technicians are well trained and know what they are doing. Great experience each and every time we have needed service.
Google+ Review
- July 19, 2017
Josiah he was an excellent salesman. Very polite and informative. Would recommend him.
Cars.com Review
- July 19, 2017
We came in on. Monday just to look and were surprised to be walking away on Wednesday with the perfect car for us. Josiah was very helpful and walked us through the whole process. Cissy the financial manager was also phenomenal. We will be spreading the word of the excellent experience we have had...
Google+ Review
- July 13, 2017
Josiah provided excellent customer service. I love this dealership and will be a customer forever. I recommend Long Mercedes and Josiah to meet the needs of Mercedes customers.
Google+ Review
- July 11, 2017
Josiah has been very helpful and wouldn't want to work with anyone else!!
Google+ Review
- July 10, 2017
Great Place!
Google+ Review
- July 08, 2017
Jeremy was very helpful getting me into my new car!
Google+ Review
- July 06, 2017
One of nicest salesman I have ever worked with. James was very professional and answered all my questions. I would recommend him and the dealership to all my friends and family.
Google+ Review
- July 06, 2017
Josiah was awesome. He made the experience worth the drive here from Cincinnati. Love the new car!
Google+ Review
- July 03, 2017
Great people. They really took care of me in the service department. I have dealt with a lot of dealerships and this one is definitely one of the more prompt and friendly I have come across. I had to leave the car (E350) there when they were not open in the service lane to get a transmission issue...
Cars.com Review
- July 03, 2017
Long made the process of purchasing a new vehicle painless. Excellent in every way
Google+ Review
- July 01, 2017
Dealt with Josiah and Phillip very professional and non pressuring have dealt with every dept at the dealership and it has always been a great experience. Will definitely continue to buy and service my cars here!
Google+ Review
- July 01, 2017
Josiah was friendly and thorough. He went great lengths to find exactly what we wanted.
Google+ Review
- July 01, 2017
Josiah was fantastic!!!! I did not feel pressured at all and he made it very easy and even brought my car to me! Thank you so much Josiah!
Google+ Review
- July 01, 2017
Having used three different MB dealerships for service over the past 20 years, we can make the qualified statement that the service department at Long of Chattanooga clearly stands out as the most friendly, accommodating, and qualified we have used. Our representative, Mary Beth, communicates with...
Google+ Review
- June 28, 2017
We have had only very positive experiences with all the staff at Long Mercedes. MaryBeth has bee our service manger for 2 years. She is always positive, available for questions and is a really nice person to work with. She solves every problem easily. Derrick is our salesperson and also a techie...
Google+ Review
- June 23, 2017
Cars.com Review
- June 13, 2017
My salesman Travis was very patient, knowledgeable and helpful. He took the time to explain the new features and even helped me to start the process of using the apps. I upgraded from a 2015 to a 2017 so some of the features were more technical so I really appreciated the guidance.
Cars.com Review
- June 12, 2017
Zachariah was excellent from start to finish. I highly recommend going to see him for all your car needs.
Google+ Review
- June 10, 2017
Peter in the service department is the best I've EVER experienced in all my years of Mercedes ownership. He and his tech rescued us with a flat on I-75 after hours and made sure we had a brand new tire and safe to continue our drive to ATL! I am seriously thinking of driving to Chattanooga for...
Google+ Review
- June 08, 2017
Great staff, great dealership, great car buying experience! Buying a car from Perry was effortless. It was more like having a conversation with an old friend. Very easy yet professional enviroment. I appreciate you Perry!!!
Google+ Review
- June 07, 2017
I had an absolute perfect experience with Long of Chattanooga. The staff is great. The salesman Perry was a delight to work with and went out of his way to ensure we were satisfied with everything. The sales manager Phillip is also very great and was a blast to work with. Don't buy a Mercedes...
Google+ Review
- June 07, 2017
Perry was very accommodating and made my buying process enjoyable. I love my GLE! Thanks again for the wonderful experience
Cars.com Review
- June 07, 2017
Excellent service team with David, Drew and Peter (Manager). These guys take good care of you, explain everything and even though they're very busy, they keep you informed. I recommend.
Google+ Review
- June 05, 2017
I am the co-owner of German Autohaus, a local European repair facility. We frequently purchase parts from Long Mercedes and every dealing has been no-hassle. The parts techs are extremely knowledgeable and always seem to have the required information on hand. A+ customer service.
Google+ Review
- June 05, 2017
Google+ Review
- June 03, 2017
Neil and Josiah are wonderful salesmen!! I would definitely buy here again! As a previous BMW owner I would take this place over anyone else!!
Google+ Review
- June 02, 2017
Google+ Review
- May 31, 2017
So I screwed up and created something of an automotive emergency on Saturday. On top of that I had been hit hard with allergies and over the course of a frustrating 0500 start morning all the meds had worn off, leaving me irritable and with a serious headache. A project that was planned to take an...
Cars.com Review
- May 31, 2017
Great service, yet again something went wrong with my 2016 Volvo and yet once again there is a recall so I have to make another trip. Why can't you notify me of a recall? Great staff.
Cars.com Review
- May 30, 2017
MaryBeth at Long Mercedes is a model customer service representative. I have worked with her a few times now and she never wavers from excellent service. My seatbelt broke and when I went in to have it fixed she explained due to my mileage it was out of warranty. She knew I had just been in last...
Yelp Review
- May 28, 2017
I had an emergency of my own making and showed up on a Saturday. Every single person I dealt with went out of their way to be helpful. Drew was great, as well as the service guys in the back, 3 of whom pitched in on my car, and the parts guy gets a special shout out as well. Thanks Team!
Google+ Review
- May 25, 2017
We had an amazing experience with Long of Chattanooga. Our salesman, Josiah was wonderful & I'd highly recommend him for future purchases. All the contract information was taken care of quickly & efficiently. We will definitely be using them when we upgrade in the future.
Cars.com Review
- May 24, 2017
Josiah was very easy to work with and great with follow up. Thanks to him and Allan Long for making the transaction seem less.
Google+ Review
- May 23, 2017
Absolutely fantastic service!!! Neil Sobel was my salesman and he actually was the deciding factor for me to buy my car here. He was sincere and genuine in his search to help me find a car in my budget and in a safe condition for my daughter's first car. I have searched many other dealers for my...
Yelp Review
- May 21, 2017
I've had a couple of Mercedes and have always used private mechanics to work on them due to bad experiences at some dealers. I can tell you I would recommend this dealership without hesitation! From the ladies taking your call, to Drew as my service advisor, the mechanics including Jack that Lead...
Google+ Review
- May 13, 2017
Josiah was an awesome salesman him and Phillip helped us to get our GLE thank you!
Google+ Review
- May 08, 2017
Ask for Jerry Eddy...he was great... I love my car and their service was over the top.
Google+ Review
- April 26, 2017
Josiah spent time walking me through each car/SUV I was interested in seeing. He was very knowledgeable in the features and benefits of each of them. He was patient and low pressure. I would recommend him to anyone who is interested in buying a car . He is by far the best car sales person I have...
Google+ Review
- April 21, 2017
We had a wonderful experience at Mercedes-Benz Long of Chattanooga. After purchasing, I need a bit more direction on how to use it. Derrick Walters was really helpful. He was really familiar with the technology. He made using the advanced features on the car simple and easy. Thank you Derrick.
Google+ Review
- April 15, 2017
Josiah Sadek was an awesome salesman! He did a great job showing me all of my car options and features of each. He is very knowledgeable on the Mercedes fleet-new and old. Go by and look him up!Thanks.
Google+ Review
- April 12, 2017
Derrick Walters the Mercedes-Benz Product Concierge is a wonderful asset to the company. He was able to help me learn all of the features on my new car. Thank you very much.
Google+ Review
- April 08, 2017
In search mode for a replacement vehicle, not ready to buy. We told that to Demetrius and the Sales team up front and they still went out of their way to make sure we learned everything we needed. Demetrius was just fantastic, polite, helpful and what he didn't know off the top of his head he ...
Google+ Review
- April 06, 2017
Neil at Long Mercedes always treats my husband and I with great service! We are happy with everything he does and will continue to use Long and Neil!! He always greets us with friendly customer service and a satisfying experience. Thank you,Janey Cooke
Google+ Review
- April 06, 2017
I had the most pleasant experience today in purchasing a new GLC300 from Long's Mercedes. Just the right color inside/out (white with silk beige interior - beautiful!).Josiah, the sales rep was fantastic!! He was knowledgeable , personable & easy to explain things without feeling intimidated. He is...
Cars.com Review
- April 05, 2017
First car I've ever bought on my own and couldn't be happier. Jenny was excellent and one of the sweetest people I have ever met.
Google+ Review
- April 04, 2017
An excellent experience in buying a car. Josiah Sadek was very knowledable of the Mercedes line up and helped me find exactly what I wanted.He has been there to answer post perchase questions. A five star!
Google+ Review
- April 03, 2017
Josiah Sadek, great guy, had all the answers. J.T. Rutherford
Cars.com Review
- April 03, 2017
Demetrius and Allan long were patient with me! They were knowledgeable about the vehicle and made the decision easy for me and my wife. I love doing business with long of Chattanooga.
Cars.com Review
- April 03, 2017
My family has done business with Demetrius and we were referred to him. Demetrius treated us like family. We were very pleased with him and the experience.
Cars.com Review
- March 31, 2017
Neil Sobel is an outstanding sales person. He really know his cars and matches them to what the customer wants and needs. He is courteous and works hard to get the right deal for the customer. Hats off to Neil Soble and Long Mercedes of Chattanooga.
Cars.com Review
- March 30, 2017
I highly recommend this dealership James Odom and Phillip made this deal happen and I will shop with them first and always in the future. Thank you Long Chattanooga you guys are awesome. My financial lady that did our paperwork was also very informative about my credit report and some things to help...
Google+ Review
- March 29, 2017
Excellent service! Great team and our salesperson Jenny showed genuine care in providing a great experience in purchasing the car of choice.
Google+ Review
- March 25, 2017
Great experience! Josiah helped me through the process of buying my first car on my own. Very authentic and caring for such a large caliber decision for me. Really appreciate everyone who made my day such a great one.
Cars.com Review
- March 25, 2017
Demetrius and Phillip were great I love my car. Will definitely recommend!
Google+ Review
- March 24, 2017
Mr. Josiah was very helpful and a very good service rep. he help me into buy/leasing my first Mercedes Benz. Very helpful guy!!
Cars.com Review
- March 24, 2017
Bought a 2017 GLE 43 amg. Demetrius and Phillip were awesome they brought the deal together for me and my husband. I enjoyed doing business with long of Chattanooga.
Google+ Review
- March 23, 2017
We had a delightful experience at Mercedes-Benz Long of Chattanooga. After we purchased our car, I had more than a few questions on how to operate it. Derrick Walters was really helpful. He was patient as he took the time to teach me how to use the new features on my car. Thank you.
Cars.com Review
- March 23, 2017
Great Dealership. Helpful sales and support staff. Jerry (from Volvo) was a great help. He introduced me to the service team, and helped us through a unusual issue with our tradin.
Google+ Review
- March 20, 2017
Great place of business and staff. Josiah was nice, polite, and patient. Found the best deal for a sweet vehicle that fits my needs and budget. I would definitely recommend the service and sales at Long of Chattanooga . Thank you and great job.( josiah )
Google+ Review
- March 18, 2017
The entire team was very helpful. You could tell they were a team the way they all pitched in to answer different questions based on their expertise and interest. Jenny was very personable. I had an immediate connection and that helped me feel so much more comfortable and at ease. David Rhea in...
Google+ Review
- March 17, 2017
Billy was our salesperson and was very helpful. This was the first time ordering a car and he walked us all the way threw the process and kept us updated the whole time. Very professional. Would definitely recommend them.
Google+ Review
- March 16, 2017
Dealership is top notch. Drove up from Alabama to purchase my GLE and it was definitely worth it. My salesperson Billy was very helpful and got us a great deal. Thank you and I will be coming back for more.
Google+ Review
- March 16, 2017
Perry Carr is the best! With myself being new to Mercedes, Perry took the time to talk with me about the different models and I never felt rushed or pressured to buy a car. Everyone here is really friendly and they put their customers first. I love my car and the experience I had at Mercedes-Benz at...
Cars.com Review
- March 15, 2017
great customer service. phoned in prior to bringing car by, and my tech was helpful in diagnosing my issue and discussing the probable repair. will be back.
Google+ Review
- March 09, 2017
Billy was very easy to work and negotiate with. Would definitely come back and recommend to family and friends.
Google+ Review
- March 09, 2017
David went above & beyond to help me with my car this past week. Great experience.
Google+ Review
- March 09, 2017
I had to take my wife car into the service department to have the wheels checked for strip lugs, and maybe some damage to the wheel hub that was said by another tire company that could have been very, very costly if I had taken the car back to them, but thanks to Peter Gaich, catch this the service...
Cars.com Review
- March 04, 2017
This was the best dealership experience. Demetrius went above and beyond to make this deal work. I appreciate him so much. Can't wait to get my car.
Cars.com Review
- March 04, 2017
Just bought a CLA 250. Had it built and is really satisfied with the hospitality and excellence in service that Demetrius provided. The process was very easy and smooth.
Cars.com Review
- March 04, 2017
I have been looking for a Hyundai in my price range with all the features since last October and I really couldn't decide On what I wanted . Tim Hartley was so patient with me and my husband while trying to decide on the price range, features and color. I'm very pleased with the decision of my...
Google+ Review
- March 02, 2017
My contact person was Kelly MAyhew, I wouldn't call her a sale person because I felt like I could be frank with her and likewise. There was zero pressure, communication was fantastic. She responded to all my emails promptly and would send me pictures of whatever I wanted to see. The buying...
Google+ Review
- March 02, 2017
Billy was amazing and easy to work with and I love my new Mercedes.
Cars.com Review
- February 28, 2017
The work was completed in no time. My car was washed and cleaned after the service was done. GREAT JOB!!!!!!!
Cars.com Review
- February 26, 2017
Demtrius and Sissi were amazing. Highly recommend!
Cars.com Review
- February 26, 2017
Long of Chattanooga has been amazing, they've always taken care of me with my service. I've decided to purchase a new vehicle from Long because of that. I worked with Demetrius he was very understanding of my needs in a vehicle. He listened and payed attention to detail. We were able to get a great...
Cars.com Review
- February 23, 2017
The atmosphere Great and the staff pleasant. It took me about 2 hrs at the most and I was in and out with my purchase. I highly recommend Long of Chattanooga.
Google+ Review
- February 16, 2017
My salesman Billy was nice and very accommodating. He even drove down to Dalton to help me with the features after he sold me my car. Definitely ask for him.
Google+ Review
- February 16, 2017
David in service is #1!
Google+ Review
- February 16, 2017
My original post of Long Mercedes was not favorable. However, after elevating my concerns to Tommy the General Manager I am rescinding my first rating of 1 star to now a 4 star rating. I would given them a 5 star rating had this whole ordeal not cost us so much time, energy and resources. My wife...
Cars.com Review
- February 14, 2017
We're always pleased with Long of Chattanooga. They provide excellent service and treat us like family.
Cars.com Review
- February 11, 2017
Demetrius Bishop was very helpful in finding the vehicle i wanted. I felt so confident in closing the deal knowing that it was what i wanted at a really good price. Everything when really smooth and hassle free thanks to Demetrius Bishop and Phillip Ashmore. Enjoyable Excperience.
Cars.com Review
- February 09, 2017
My name is Karen Bournes. I purchased a glk 350 a couple months ago. Demetrius Bishop and Allen Long worked very hard to locate the vehicle for me. The experience was amazing. I'm in love with my car thanks to those two. Demetrius is not only the best salesman but he is also a great friend. I truly...
Cars.com Review
- February 06, 2017
I recently purchased a car from Demetrius Bishop. He was awesome and very knowledgeable. I Really enjoyed the experience. The whole sales team were all very helpful!
Cars.com Review
- January 28, 2017
I was talking to Demetrius Bishop on Friday afternoon on the certified 2014 E350. He was awesome! I will be back to buy the car soon.
Cars.com Review
- January 27, 2017
Good staff, car I would not recommend--has a lot of recalls
Cars.com Review
- January 07, 2017
Long was able to align my 2006 S500 correctly, having had another MB dealer and an independent garage try and fail. They took the time to diagnose the issue, it needed new eccentric bolts to bring it into alignment. The car drives better than it ever has. Long Mercedes is the place to go for...
Cars.com Review
- January 04, 2017
Purchase process was very pleasant. Everyone was helpful and accommodating. Highly recommend!!
Google+ Review
- December 16, 2016
I tried for hours to simply call the service department about my vehicle, and no one answered. You don't want our money? That's fine, Birmingham does..
Google+ Review
- December 16, 2016
Great dealership! Zack was outstanding in the sales process!
Cars.com Review
- December 01, 2016
great service but my new car is just not as good as I had hoped
Google+ Review
- November 16, 2016
I"ll take most of the blame, I should have waited to purchase a car. I was rushed and made a sloppy pick. The car was labeled "sport" I guess it is. But , this car is nearly a base model car. Options on this car are less than if I had purchased a loaded Honda Accord or a finished out Chevy Malibu. I...
Google+ Review
- November 16, 2016
Derrick is the best. They were very helpful and patient in helping me pick the right car for my wife.
Google+ Review
- November 16, 2016
Have had my 2003 500 SL there twice. Very professional and courteous service. Jason is awesome got me in earl with my headlight problem without an appointment...now that's service!
Google+ Review
- November 16, 2016
Exceptional service from Josh Smith. I am a new customer and needed to have an A service I called Josh and was able to bring the car in same day. I chose to wait for service, it took just over an hour including a courtesy wash. I've sold MB in Jax Florida in the past so I'm familiar with dealer...
Cars.com Review
- November 08, 2016
I would recommend to anybody needing the Mercedes repaired or serviced. The process was pleasant. The courtesy car was clean.
Cars.com Review
- November 04, 2016
Kelly was very helpful and made the car buying experience very easy. I recommend Long Hyundai to anyone wanting a new or used vehicle.
Cars.com Review
- November 01, 2016
Billy, the new salesman from Florida, jumped hurdles - and huge leaps and bounds - getting me approved for a new Elantra for my daughter... and his Sales Manager Randy helped it happen. They helped me in financial ways other dealers refused to, understood my current life situations that put me in...
Cars.com Review
- October 17, 2016
Kelly and Zack both have been very helpful. Easy to talk to, everything was explained and understood. Thanks for a great experience.
Google+ Review
- October 16, 2016
Josh Smith and the service department are among the best I have experienced. Total service from start to finish.
Google+ Review
- October 16, 2016
We were sad when we had a problem with our car, but we were extremely happy with the way you handled the problem. Thank you very much for all your help.Great people to work with.
Google+ Review
- October 02, 2016
Cars.com Review
- September 29, 2016
I love my new Hyundai this is my 2nd purchase from Robert and Mike at long Hyundai I recommend you ask for Robert for an new or used car buying experience
Google+ Review
- September 16, 2016
Google+ Review
- September 16, 2016
Terrible service. The mechanics took far too long, in my opinion, for an oil change; although there were two people ahead of me, they estimated it would take an hour and a half to get to my car. I ended up waiting three hours, and the staff were quite rude to me the entire time.I am a little...
Response from the owner Replied:
Google+ Review
- September 16, 2016
The customer representative was excellent, polite and efficient. The service was performed expeditiously and the problem was remedied. All staff encountered was friendly and the amenities while waiting were great. Something I thought would take all day due to the high volume of customers only took a...
Google+ Review
- September 16, 2016
Dealing with Mercedes-Benz at Long of Chattanooga was by far the easiest and best experience that we have ever had with a car dealer. The service department was great also. They were kind, considerate and thorough. Highly recommend them!
Google+ Review
- September 16, 2016
5 stars!!! Amazing customer service, always on time, and very courteous. Love Marybeth @ service department.Thank You Mercedes Long of Chattanooga.
Google+ Review
- September 16, 2016
Demetrius Bishop did a great job for me trading vehicles at Long. He was courteous and patient. He has a great knowledge of the vehicles. I can recommend him without hesitation.
Google+ Review
- September 16, 2016
I was connected with the dealership through the Capital One Navigator service and by email with a salesman, agreed to purchase a Mercedes CLA250 described as new with 2 miles on the odometer at the listed price. I paid a $1,000 deposit by credit card and the car was to be delivered. The night before...
Google+ Review
- September 16, 2016
Buying a car is easy nowadays everywhere, getting decent, honest quality service is another thing.
Google+ Review
- September 16, 2016
Professional service! On time!
Cars.com Review
- September 15, 2016
The attended me really fast, squeezed me in when they were busy and the service is very good. Everyone in there is very polite.
Google+ Review
- September 02, 2016
Cars.com Review
- August 31, 2016
Repair service/maintenance excellent. Have had problems with the car though.
Cars.com Review
- August 23, 2016
Tim Hartley did a great job helping us get the vehicle we came from Maryville, TN to buy. He made an extra trip to get paperwork signed and the car was delivered to us on 411S in Maryville. Great transaction.
Cars.com Review
- August 21, 2016
Great Customer Service on 8/20/2016! In and out in less than one hour