Google Review
- February 04, 2024
Josh in the service department is absolutely awesome! Even though I had the terrible luck of needing two new tires and a new windshield in a month, each time he had me in and out quickly. If you are looking for quick, excellent service give Josh a call!
Google Review
- January 27, 2024
Maddie at Mercedes is Awesome ! She made my buying process easy and simple! Not to mention she went over and beyond for me when it came down to my numbers and Etc. ASK FOR MADDIE YOU WILL NOT REGRET IT.
Google Review
- January 26, 2024
Ardis & Cedric really took good care of me with my car buying experience
Google Review
- January 24, 2024
I had a great (service) experience at Mercedes-Benz at Long of Chattanooga on January 12th. I was on a trip from Knoxville to Atlanta to see my sick mother when my car went into "limp mode". Dan Hawkins was very professional and helpful. He quickly diagnosed the problem and tested my car so that I...
Google Review
- January 23, 2024
Poor experience with new car sales manager, definitely had a we don’t need your business attitude. Sales person Jeff was amazing and wish we could have made the purchase for his sake. We ended up going with a Lexus as they treated us as if we mattered and in the end got a better value. Thanks for...
Yelp Review
- January 20, 2024
Joshua West is a fantastic service advisor. Super helpful and great attitude. Highly recommended seeing him for your services. Thanks Josh
Google Review
- January 13, 2024
Google Review
- January 02, 2024
Google Review
- December 27, 2023
Jay was very helpful and went out of his way to accommodate us, we will definitely come back and buy from him again.
Google Review
- December 26, 2023
James is the bestI REALLY APPRECIATE HIS HELP
Google Review
- December 13, 2023
Neil and James both are great salesmen and made our latest purchase experience very enjoyable! Great guys & Great Dealership!
Google Review
- December 11, 2023
Cedric was amazing. Car of my dreams!
Google Review
- November 24, 2023
Best Buying experience!
Google Review
- November 22, 2023
Cedric was a wonderful and friendly salesman that was very easy to talk to. Thank you for all your help!
Google Review
- November 20, 2023
I brought my car in for a repair and had Hannah Wilson as my service rep. I couldn’t be happier. She was more than accommodating and made sure all of my needs were met. She got me on the schedule the day I called! We have a few dealerships to choose from, but we’ll always have Long as our...
Google Review
- November 18, 2023
Cedric was amazing to work with! Drove there from Atlanta and highly recommend!!
Google Review
- November 16, 2023
In late September/early October 2023, we purchased a used honda CRV from the Hyundia dealership and have not received our license plate 6 weeks later. I called the office that should be handling the paperwork in early November and was told that they were working on the issue. Today, November 15, I...
Yelp Review
- November 09, 2023
Be aware of the scam, they proposed a deal for me on a 2024 G63 AMG at +10k above MSRP via email , and once I was interested they pulled the rug out of my feet and said if I don't pay + 50k on top of MSRP. I would not be getting the car. EVERY Mercedes dealer I have talked to is doing $15k , and...
Google Review
- November 01, 2023
Cedric was amazing to work with. He had the vehicles ready when we arrived for a test drive and was very knowledgeable about the details of the model differences. We wound up buying a new GLE after taking a drive in it. He was very helpful in getting us financed and even introduced us to...
Google Review
- October 30, 2023
This is the best Mercedes dealership in the South! All managers have been thoughtful and extremely kind and helpful! They go out of their way to be personable and work with your budget.
Google Review
- October 28, 2023
To all the customer thinking about buying a Mercades Benz. You should because they are amazing luxury vehicles.But be vigilant if u do buy one here at Mercades of Chattanooga.The finance manager Chad Gregory is easily triggered and has anger issues and he has a tendency to not let u speak. So don’t...
Google Review
- October 14, 2023
Excellent service! Knowledgeable and extremely professional! Go see Cedric to be taken care of right.
Google Review
- September 25, 2023
Wonderful experience! Cedric took great care of me.
Google Review
- September 25, 2023
I traded in a paid off 2017 Suburban and bought a 2019 GLS through Long Mercedes. I expressed how uncomfortable I was buying a vehicle from a dealership due to history of lack of trust with sales in general. Within 2 weeks, the GLS was in the shop for a brake issue. I was asked to bring the car in...
Google Review
- September 23, 2023
Cedric is amazing! 🤩 Great experience buying a car!
Google Review
- September 22, 2023
This is a great dealership!! Thanks Mr. Long and staff
Google Review
- September 21, 2023
A great bunch of professionals, showed me all the features and left with a great vehicle!
Google Review
- September 17, 2023
Had a great car buying experience at Long. James Odom could not have been more helpful and knowledgeable about the vehicles. Very pleasant experience and did not feel pressured to make a decision. Highly recommend.
Google Review
- September 16, 2023
Ask for Jay, he is the best! He went above and beyond for me and tried to help as much as possible. I was impressed with his knowledge about the vehicles I was interested in, and made the entire process go really smooth.
Google Review
- September 14, 2023
After finding out my car had a dead battery they were able to send two technicians to my home within thirty minutes. Jumped me off and there was no charge. What a great team.
Google Review
- September 13, 2023
Jay Bosha did a great job of getting us into our special order vehicle!
Google Review
- September 05, 2023
We stopped in at long HyundaiWe ended up purchasing a Santa Fe our salesman Don Sutphin was great I would recommend getting with himHis no pressure approach was very nice
Google Review
- September 04, 2023
We have customers for over 15 years and we are very pleased with the service we received from Neil and James. We will continue buying from the Long Dealership. Thanks again Neil and James
Google Review
- August 31, 2023
Jay was absolutely the best. We came all the way from Florida and he made the process seamless.
Google Review
- August 17, 2023
Google Review
- August 14, 2023
I had to bring my vehicle in for service. I had the pleasure of being assisted by Hannah in the service department and I can’t even express my gratitude with her outstanding service!!! She was absolutely fantastic. She kept me informed on the ongoings with my vehicle along the way, and she went...
Google Review
- July 28, 2023
I took my Mercedes GLE 350 to the service center to have the rear drivers side tire changed because it was flat. I talked with the young lady they assigned as the person to assist me, I told her about the tire on the rear drivers side but I also told her if there was any other tires that needed...
Google Review
- July 28, 2023
Very Unprofessional, I have a CLS 400 that was suppose to be done this week is what I was told. They have not been returning my calls, I don't know if they have finished the work on my car or not. The part was only 250 dollars and they charged me 1,000 dollars total for their services which is...
Google Review
- July 21, 2023
JD Cowart helped me thru my whole process start to finish buying my 2022 Mercedes glb 250. He was very knowledgeable and easy to work with. He definitely made my car buying experience incredible. He even called to check on me the next day to make sure everything was going ok with the car I purchased.
Google Review
- July 13, 2023
Jay was amazing!! Highly recommend him at Mercedes!
Google Review
- July 13, 2023
I just moved to Chattanooga and my run flat tires on my GLC300 picked up a screw. I called the Service Dept and so fortunate that Trevor Evett answered and he told me to swing by as he thought they could patch it vs replace it. No appt needed and I dropped by and Trevor had me patched and out the...
Google Review
- July 08, 2023
Cedric was awesome and so professional. He made my Mercedes dreams come true! He was very communicative and kept me informed with everything that was going on. Sure enough I drove off the lot in my new car!
Google Review
- June 29, 2023
Alex made our car buying experience awesome! He was easy to work with and very informative and helpful when we were learning about our new car. I would highly recommend him.
Google Review
- June 22, 2023
My experience was seamless. It is all due to Trevor. He handled everything with knowledge, and kindness. He is the nicest guy there!
Google Review
- June 10, 2023
JAY was very friendly and went out of his way to find us our new Mercedes. Thank you
Google Review
- June 07, 2023
I am very happy with my experience.
Google Review
- June 02, 2023
We had a great experience at Long of Chattanooga purchasing our first Mercedes.Joey and Jay were knowledgable, helpful, and we were able to make a deal. Chad in the finance department helped complete all the necessary paperwork needed very quickly and handled everything.We will definitely be...
Google Review
- May 30, 2023
Don was AMAZING!! So down to earth, fatherly, and just everything you could ask for in a salesman! He wasn’t your stereotypical car salesman. He wasn’t pushy or overwhelming. He worked For Us and helped us get exactly what we needed! He even watched our kids, so we could go for a test drive and not...
Google Review
- May 29, 2023
great and friendly😊
Google Review
- May 20, 2023
Google Review
- May 18, 2023
Thank you Jay Boccia for making my dream of owning a G-Wagon come true. You went above and beyond to make this happen !!!I could not be happier with the entire process. I received first class service from the time I pulled into the parking lot until I signed my name on the dotted line. The entire...
Cars.com Review
- May 17, 2023
Brought Hyundai Sonata in for service. When my wife got home I reviewed the $970.00 bill and saw we were charged $110 for to wiper blades. We never ask for that, nor would we as I can go to pep boys and change them myself for about $30. I spoke with the service guy that helped us on the phone and he...
Google Review
- May 15, 2023
Jay did a fantastic job explaining the details of each model. The communication from the dealership was excellent as we waited for the GLS we ordered. Highly recommend them and we will certainly use them for future vehicles!
Yelp Review
- May 15, 2023
BUYER BEWARE: (Cedric Tony) is a crook.... Scandalous.. he'd steal from a free hotdog stand..
Google Review
- May 13, 2023
Joey Cutrer was fantastic to work with.Alan Long we appreciate the level of service that you guys provide.
Google Review
- May 05, 2023
Jayden Boccia was a great salesman. Great experience
Google Review
- May 02, 2023
Joey was the most helpful salesperson I have ever had when purchasing a car. He was very helpful and showed me all the attention I needed while purchasing out my lease.
Google Review
- May 01, 2023
I want an e-mail to communicate with you
Google Review
- April 29, 2023
We had a great experience at Long of Chattanooga today. Our salesman Joey was very nice and helped us make a deal. He took good care of us. We also met Don the used car manager. He was also very nice and made us feel welcomed. Chad in the finance department went through all the paperwork and helped...
Google Review
- April 28, 2023
Underwhelming. Vehicle needed gas just for a test drive. Salesman was immature. Not a premium experience.
Google Review
- April 11, 2023
My husband and I have taken both of our cars here to have them services and I can honestly say that we received great service and the staff was amazing!! Will definitely be back!
Response from the owner Replied: Thank you for trusting our team with your vehicle's service needs, Kat. We'll see you next time.
Google Review
- April 11, 2023
Mr.Cedric Toney is a FANTASTIC salesman. If you come here to get a car I would recommend you go to him. He will supply all your needs when it comes to purchasing your vehicle.
Google Review
- April 11, 2023
Aaron was a very helpful and informative. We went in not expecting to leave with a car but drove one out same day. The financing department was extremely quick and friendly. Highly recommend this dealership to anyone.
Google Review
- April 11, 2023
I have purchased multiple vehicles from this dealer. The staff is always extremely professional, courteous and responsive. Aaron and Duke are always helpful. Will purchase all my future vehicles from them without hesitation.
Google Review
- April 11, 2023
Baylen was an absolute pleasure to work with! She is so approachable, helpful, and kind. She helped me find my dream car 😊
Google Review
- April 11, 2023
The experience with Ethan was perfect! I'm going to love my new Mercedes!
Google Review
- April 11, 2023
Aaron did great job delivery my new GLE350. Very knowledgeable and made me very comfortable with the new product.
Google Review
- April 11, 2023
We sincerely appreciated all of Eddie Bartlett's help with the process of buying our car. Eddie gives his very best effort to help you find whatever it is you want and need most. He was patient and helpful during all of our questions about the car, and while walking us through each step of the...
Google Review
- April 11, 2023
Great experience. Knowledge of vehicle. Would definitely recommend.
Google Review
- April 11, 2023
Justin was awesome. He listens to what you want and shows what the best values vehicles are.
Google Review
- April 11, 2023
I do not normally post reviews however I felt the need to do so after the great customer service my daughter and I received specifically from Eddie Bartlett. Eddie was very considerate and helpful. He quickly returned all my text and phone calls. He was very knowledgeable and offered sound...
Google Review
- April 11, 2023
Brad Carson was our sales rep. He was very professional and knowledgeable about the vehicle we were interested in during our visit. Mr. Carson was able to explain the different features and apps in a very pleasant manner.We were quite pleased with our visit to Long of Chattanooga/Mercedes. ...
Google Review
- April 11, 2023
Very pleased. Aaron was patient and attentive to my requirements. Process took more than 6 months, but we found the right car in the end.
Google Review
- April 11, 2023
Neil Sobel is a great friend and sales associate. I will always buy from him.
Google Review
- April 11, 2023
I was referred to Neil through my Realtor and I couldn’t be more pleased! If was a fast, efficient and low pressure sale. Neil helped me choose a car model that is tailored for my lifestyle. Bryce ably walked me through every single feature of my new vehicle. I really understand how to operate...
Google Review
- April 11, 2023
Ethan done is a great job. Picked up a nice new GLC 300. He was knowledgeable and attentive during the same and stayed on top of everything.
Google Review
- April 11, 2023
Ethan was superb to work with! Highly recommend him and Long Mercedes’!
Google Review
- April 11, 2023
Everything was good the sale went smoothly but the minute that I declined the extended warranty Chads Whole attitude changed. He was also rude to my wife when she came back to drop off some stuff.
Google Review
- April 10, 2023
Ethan at Long Mercedes helped make buying my first new car an amazing experience!!
Google Review
- April 10, 2023
Bryce was excellent! We got great service from start to finish.
Google Review
- April 10, 2023
Google Review
- April 10, 2023
I highly recommend Long Mercedes to anyone I know. I have purchased 2 cars now from the Long Team and both times have been an absolute pleasure to work with. My salesman this time was Sev Tartar and he was great! Went over and beyond and listened to what I was looking for. He met and exceeded our...
Google Review
- April 10, 2023
Google Review
- April 09, 2023
Upgraded my mom mobile with the help of Bryce yesterday. Highly recommend he deserves an extra star. Bryce took time to help me find the perfect car. I went in looking for a Honda CRV. I did not love the one they had, but Bryce talked me into test driving a GMC Terrain. I fell in love with it!...
Google Review
- April 08, 2023
I bought a used 2012 E350 sedan from this dealership. Everyone was extremely friendly and helpful. I want to give a huge shout-out to David, who was the most helpful and friendly car salesman I have ever dealt with. Also big thanks to Benjamin, the sales manager.
Google Review
- April 05, 2023
David McDaniel, was the most nicest, very far from your average sellsman. He puts his customers first!! Great guy. Great experience with Mercedes of Chattanooga.
Google Review
- April 01, 2023
Ethan and Joey are very knowledgeable and fair with pricing. Great experience shopping locally.
Google Review
- April 01, 2023
I had a great experience! Joey and Jay really made it a wonderful experience.
Google Review
- March 31, 2023
BUYER BEWARE, Cedric Toney is a crook.
Google Review
- March 31, 2023
Wayne and Ardis were friendly and very helpful in understanding the cars we were interested in.I believe them when they say we can come back and they will explain any issues we may need
Google Review
- March 31, 2023
One of the best experience with customer services and repair I had in a long time. Trevor answered all my questions and actually listen to me. Definitely a great place to take your Mercedes for a "check up" and fast and reasonable repair. I highly recommend taking your Mercedes there for maintenance...
Google Review
- March 31, 2023
This was the most incredible car buying experience i’ve ever experienced. It was smooth , fast, and very informative. David and Katie are two amazing people to work with.
Google Review
- March 27, 2023
Bryce Young made another sell today …and another happy customer. Thanks for the great service!
Google Review
- March 25, 2023
Ethan did a fantastic job in every aspect. So helpful and great orientation with the vehicle!
Google Review
- March 25, 2023
I love Jay!! He helped me out with getting my new electric EQB SUV and it was an awesome customer service experience!
Google Review
- March 24, 2023
Cedric was the best! He made my buying experience so easy. He is so kind and knowledgeable. I will recommend him to all my friends and business associates.
Google Review
- March 24, 2023
Neil and Bryce were amazing getting everything completed in order for me to have my brand new Mercedes C-Class Convertible. The transaction was so quick and they answered every question I had in purchasing my new car. I would recommend anyone to work with them because they have your best interest at...
Google Review
- March 23, 2023
Hannah was so helpful taking care of my issue. Quick and speedy resolution! Great customer service and attitude!
Google Review
- March 18, 2023
Ethan handle the deal honest, quick, and professionally. Well done!
Google Review
- March 18, 2023
Came in to get a car and Bryce helped us and was amazing.
Google Review
- March 18, 2023
Grey service and I would definitely recommend go see Joey!!
Google Review
- March 18, 2023
Jay helped us get into the exact car we wanted! It was a great experience.
Google Review
- March 17, 2023
We called Neil at Long Chattanooga looking for a car for our 16 yr old daughter. Neil answered while at lunch and had us 3 cars to look at. He had a deal done and waiting on us before we could get there. Neil is the best and has always taking care of us. This is our 4th car buying a Mercedes from...
Google Review
- March 17, 2023
We had a great experience! Our sales person was absolutely FANTASTIC!!! If you’re looking for a great buying experience go to Long and ask for Bryce!
Google Review
- March 16, 2023
I worked w Ethan. He was responsive, came in on an off day for me and helped me get the car I wanted at a price I thought was fair. Definitely ask for Ethan.
Google Review
- March 15, 2023
I just purchased a new CLS 450 From David McDaniel today. The process was very easy and smooth. David addressed all my questions and is great to work with. All my questions were addressed and the finance manager was pleasant to work with.
Google Review
- March 15, 2023
Mr Neil is very nice and familiar person who take care their customers very politely and very well will see you again
Google Review
- March 13, 2023
Love Long Mercedes-Benz. Joey was great to work with and all the staff was extremely helpful!
Google Review
- March 11, 2023
Google Review
- March 11, 2023
Joey, great salesmen
Google Review
- March 11, 2023
Alex and David were awesome!!!!!
Google Review
- March 11, 2023
It is 1 PM on a Saturday. Mercedes Benz at Long advertises how they are open ALL DAY on Saturday for service, but yet it is 1 PM and the receptionist is telling me she cannot reach ONE single person in service, NOT ONE. I was promised a call today regarding my newly purchased vehicle, but of course,...
Google Review
- March 10, 2023
Cedric was wonderful to work with and we were very happy with our experience at Long Mercedes.
Google Review
- March 10, 2023
Ethan was great. The whole process. Went very smoothly.Will highly recommend.
Google Review
- March 04, 2023
Aaron is so very helpful!!! He is so kind and cares about getting you in the car you want! I definitely recommend Aaron to anyone looking to buy a car!!!
Google Review
- March 04, 2023
Really helpful salesman who showed us options, including pre-owned, even after we told him we were six months out from being able to purchase a vehicle. Never felt pressured.
Google Review
- March 02, 2023
Eddie Bartlett was AMAZING! My boyfriend and I were looking for a vehicle to purchase and we were able to get the one we looked at the same day. Eddie made it easy and his customer service is spectacular! Looking forward to working with Eddie again!
Google Review
- March 01, 2023
Loved working with Nick and Jay on finding our youngest one her first car. Look forward to buying from them again!
Google Review
- February 26, 2023
Jay did a wonderful job assisting us. Definitely would recommend purchasing from him.
Google Review
- February 26, 2023
David was amazing!
Google Review
- February 24, 2023
Neil worked several non-contracted hours to ensure my visit to Mercedes was to my satisfaction. Highly recommend purchasing your next vehicle from Long of Chattanooga.
Google Review
- February 23, 2023
Very well taken care of as usual. Be dealing with Neil sober has taken care me and my family for 20 years .won't go anywhere else. Thanks long Mercedes and neil.