Google Review
- January 17, 2020
This is the most unprofessional dealership I have ever dealt with. The salesperson, Ana Lopez and the sales manager, Bob Keenan lied repeatedly to me about the fees being charged on my purchase. The car was delivered without a temporary tag and after numerous calls and emails I was forced to title...
Response from the owner Replied: Barrett, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- January 17, 2020
Worst experience ever buying a car. Ana Lopez, the salesperson and Bob Keenan, the sales manager are the most unprofessional people I have ever dealt with. They charged me $500 to title and register my car, but the car was delivered without any tags! When I questioned the dealership, I was told It...
Google Review
- January 17, 2020
Always treated with the utmost respect and professionalism. AMG techs ensure the car is checked from top to bottom.
Response from the owner Replied: Hi Vincent, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 16, 2020
Koby is flat out amazing at his job. The Best. Nothing else needs to be said.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 16, 2020
Worked with Joseph Hagen. So impressed that we flew down from Charlotte, NC and purchased a car from him. If you are in the market for a car look him up!
Response from the owner Replied: Hello James, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- January 16, 2020
I was blown away how professional and easy the service department was. I was in and out in minutes both on the drop off and pick up. I also had the car back in a day, which I did not expect to have so soon. Plus Chantal was a great service manager!
Response from the owner Replied: Theo, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 15, 2020
Friendly staff.
Response from the owner Replied: Dwight, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 15, 2020
Took a tire to be replaced. Service advisor was inattentive and dealt with another customer while dealing with me. Tire and rim returned filthy dirty.
Response from the owner Replied: Thank you, Dave, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 15, 2020
I stopped by tonight around 6:45pm to check out the ELR Cadillac on their lot. With a bank pre-approval in hand and a substantial deposit. Needless to say, I wasnt approached by a salesperson during my self-assisted visit. We did see one that came back from a test drive with potential buyers but he...
Response from the owner Replied: Hi Eve, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- January 14, 2020
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Cars.com Review
- January 14, 2020
The upholstery was splitting at the seam. The replacement was done quickly and correctly.
Google Review
- January 14, 2020
Your service advisor is the key to good service. I called him directly and scheduled my annual service. This was the first time I waited at the customer lounge, but was able to work using my laptop and be productive.
Response from the owner Replied: Tim, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- January 13, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 13, 2020
Great service!
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Safe travels!
Google Review
- January 12, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2020
Great service!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Cars.com Review
- January 10, 2020
Manual, my service representative was very nice and took care of me as always
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Jerry, thank you for your kind review; we are happy to pass along your comments to Manual here at Mercedes-Benz of Ft. Lauderdale! Feel free to stop by if you ever need any more help.
Google Review
- January 10, 2020
Great experience working with Peter on a used car purchase. I live in Atlanta and Peter was communicative and helpful throughout the process, making remotely purchasing the car as smooth and easy as possible.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alvin! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 10, 2020
Great experience working with Peter on a used car purchase. I live in Atlanta and Peter was communicative and helpful throughout the process, making remotely purchasing the car as smooth and easy as possible.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Alvin, thank you for your kind review; we are happy to pass along your comments to Peter at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 10, 2020
Jorge Mu??oz was excellent , I did not spend a lot of time, he was kind and efficient.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hector, thank you for your kind review; we are happy to pass along your comments to Jorge Mu here at Mercedes-Benz of Ft. Lauderdale! Feel free to stop by if you ever need any more help.
Google Review
- January 10, 2020
Always a quick and pleasant service. Mike ans crew definitely know how to provide excellent customer service!
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 09, 2020
We live in another state and still get our service work done in Fort Lauderdale. The service department is well trained and up to date. Our service adviser for this appointment (Chris) was very professional.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Ben, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We're happy to hear that Chris was so helpful! Drive safe, and we'll see you on the road!
Google Review
- January 09, 2020
Response from the owner Replied: Paul, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 09, 2020
Well , I have been dealing with Mercedes Benz of Fort Lauderdale since 2005 and no matter what others might offer this dealership always went the extra mile to accommodate my wishes. Highly professional.
Response from the owner Replied: Vincent, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 09, 2020
My service advisor was courteous, professional and while waiting kept me informed. An asset to your company.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Griselda, thank you for your great comments about our team! We're glad we could be of service to you, and we hope you continue to choose us for all your automotive needs. Thanks again!
Google Review
- January 06, 2020
Mercedes Benz of Ft Lauderdale is one of the best dealerships I have ever visited. From the moment i arrived i was greeted by very nice woman at the front desk who paged Charlie our salesman. Charlie was professional, personable and very friendly. He made the car buying experience very easy. I came...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Dan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 06, 2020
Response from the owner Replied: Diana, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 06, 2020
Mike Ferraro took my car in and had it fixed and did the annual service. Provided a loaner car--I returned car on Saturday AM and late in the day a lady from MB FTL that was detailing loaner called to say they found a bracelet. She sent us a text with picture It was a beautiful gold and...
Response from the owner Replied: Theo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- January 06, 2020
We discovered a problem with our GL450 after it had been transported toour condo from our home in NE. We took it to Mercedes Benz of Ft. Lauderdale to have it checked out. The service department informed us that they were very busy at this time of the year but would address our concerns asap. Within...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- January 05, 2020
I called this dealership before I went in person since I had aleady test drove the new GLB250 SUV at another dealership. I knew I wanted to buy but didn't like the price or fact that they wouldn't negotiate with me at the first dealership. Joe Hagan spoke to me over the phone and we talked about ...
Response from the owner Replied: Sara, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 04, 2020
Smooth service experience. Thanks Mike!
Response from the owner Replied: Gene, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 04, 2020
Peter in Service was great and professional. He took care my husband and I with a Smile.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Chanel, thank you for your kind review; we are happy to pass along your comments to Peter at Mercedes-Benz of Ft. Lauderdale! Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2020
Response from the owner Replied: We appreciate your positive review about your recent experience with us, Ben! Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- January 03, 2020
Great Experience with everything. friendly people,
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Arianne, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 03, 2020
Buying process was easy and effortless. Sales person was very helpful and transparent.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Javier! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- January 03, 2020
Uncomfortable experience Pressure from every one to buy Lies lies lies Can not get any Concessions from these guys
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Boris, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 208-7022 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 02, 2020
Response from the owner Replied: Steve, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
Response from the owner Replied: Hello John, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 01, 2020
Best experience I ever had buying a car, I highly recommen this place,they even delivered the car to my job ,awesome experience overall
Response from the owner Replied: Aciel, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
Excellent service from the representative assigned to me, Peter. He was attentive and knowledgeable. However, the quote to service my car was out of line with expectations. In an age where prices for goods are readily accessible online, I feel that this MB dealership has not adapted. The prices for...
Response from the owner Replied: Erick, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- January 01, 2020
After purchasing more than six vehicles over the past ten years, I am pleased to report that MB of Fort Lauderdale, and especially senior Sales Associate Sam Edelsberg, still "have it"!. The process of ordering just the right vehicle, timely communication, pricing, and logistics is seamless and...
Response from the owner Replied: David, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- January 01, 2020
Malik was great with answering all my questions and ensuring all my concerns were handled.
Response from the owner Replied: Sue, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 01, 2020
Best experience I ever had buying a car,I highly recommended this place
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive car buying experience with us, Aciel! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 31, 2019
Response from the owner Replied: We appreciate you taking the time to leave us a response, Noel! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- December 31, 2019
Great friendly service, overall fantastic experience leasing a car at this location
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Mark! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2019
Response from the owner Replied: Thank you for your five-star rating! If you're ever in need of more help, please let us know!
Google Review
- December 30, 2019
Response from the owner Replied: Oscar, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 30, 2019
Response from the owner Replied: Vanessa, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2019
Response from the owner Replied: Rob, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2019
Response from the owner Replied: Jack, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- December 30, 2019
Very accommodating took me right in for service on Saturday! Would recommend definitely
Response from the owner Replied: Anthony, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 30, 2019
Malik was great with answering all my questions and ensuring all my concerns were handled.
Response from the owner Replied: Sue, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 30, 2019
Ft. Lauderdale Mercedes-Benz: 12/25/2019Vehicle: 2014 Mercedes SL550Condition of vehicle: CPO (Certified Pre-Owned) - PerfectI wanted to share the horrible experience we had with Ft. Lauderdale Mercedes-Benz. This is a long read and detailed, but I thought the public should know as well as...
Response from the owner Replied: Hi Mark, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- December 30, 2019
Mercedes of Fort Lauderdale Service Guy Jorge Suarez, was so professional, friendly and informative to what the issue may be with my car. He keep me informed of the issues and the steps they were taking to fix the issue. I appreciate the customer service that I received from Mr. Suarez and with that...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Adrian! Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- December 30, 2019
Sam Edelsberg is a real pleasure to deal with, a class act. He did everything possible, and then some, to make my experience with Mercedes Benz of Ft. Lauderdale the most pleasurable. He took care of everything and got me the car I wanted, and delivered it in a very timely manner. He truly takes...
Response from the owner Replied: Claire, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 30, 2019
As a long term BMW customer, I decided it was time for a change and visited Mercedes in Fort Lauderdale. We were approached in the parking lot. I thought they must be very interested in our business. We then went into the showroom and looked at the SUV we were interested in. I asked the salesman...
Response from the owner Replied: Lisa, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- December 30, 2019
I cant imagine buying a Mercedes anywhere else other than Mercedes Benz of Fort Lauderdale.Excellent customer service thanks to AJ in management who made our experience the best experience we ever had also thanks to David Hodges Who helped us every step of the way.Wonderful experience definitely...
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Until the next time we meet, take care!
Google Review
- December 30, 2019
Steve in the auto part department is the man!!!! This is my first Mercedes Benz and they always go above and beyond, it is a complete team that makes purchasing and buying a memorable experience. I am proud to be a customer of this dealership. I had a problem and I drove from Melbourne to Ft...
Response from the owner Replied: Hello, were happy you had a positive experience with us! Our team works hard to go above and beyond for all our valued guests, so we really appreciate your comments. We hope to see you here again down the road!
Google Review
- December 30, 2019
My current Mercedes was involved in an accident and totaled. I visited this location to consider purchasing another Mercedes. I walked around for approximately 10 minutes looking at cars and I was not approached by 1 sales person. The receptionist was very friendly. Since, I was not approached I...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- December 30, 2019
Chantal was very nice and helpful and kept me up to date with my repair. She was friendly and easy to talk to.
Response from the owner Replied: Nancy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 30, 2019
I got a message that my car was ready, after I got there it wasn't. I had asked to check engine light and they had not checked it. Not only they had only fixed one of the 2 issues I had asked but I also had to wait because car was being washed. After 2 hours I had to leave without my car, not the...
Response from the owner Replied: Julio, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 23, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- December 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 23, 2019
Response from the owner Replied: Hi Tony, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 23, 2019
The service and explanations of the problems was excellent.However I discovered the day after that a piece of the armrest was loose / broken on the front passenger side.I had no repair issues in that area, so I do not understand what has happened, although you did look at the side mirrors.I would...
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day.
Google Review
- December 22, 2019
Response from the owner Replied: We appreciate you taking the time to leave us a response, Nils! Again, we appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- December 21, 2019
fIRST SERVICE, HAVE DONE BUSINESS WITH DEALER FOR 20 Yearx
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Judith, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 21, 2019
Eddie is the best sales person Ive ever had. They really do what they can to get you in the car you want. The service department is excellent as well. My next car Im going back to Eddie. Thank you guys so much.
Response from the owner Replied: Hello Aisha, thanks for your praise and kind comments about Eddie! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 20, 2019
Response from the owner Replied: Steven, we are disappointed to see your low star rating. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Cars.com Review
- December 20, 2019
Failed to properly diagnose problem when car was under warranty. When warranty expired, they "discovered" the cause of the issue and I had to pay for repairs that they had previously failed to diagnose. They also failed to complete requested repairs and will have to return for them to complete the...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Steven, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- December 20, 2019
Response from the owner Replied: Jane, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 20, 2019
Response from the owner Replied: Karen, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2019
Mike Ferraro does a very good job navigating a very large dealer on behalf of us for service on a 1994 E 320. The parts were hard to find and took some time and Mike stayed in touch throughout the process. We were thankful to have him as our service rep. It was our first time using them and him as...
Response from the owner Replied: Bill, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 19, 2019
Response from the owner Replied: Dee, we are disappointed to see your low star rating. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2019
Great service and experience!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Marcos! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- December 19, 2019
I just moved to the area and needed a new remote battery. I pulled up, was taken care of immediately, and wasn't even charged for the battery replacement. Minimal, I know, but I'll definitely remember their superior level of customer service. I've used MB dealerships all over FL & CA, this one is...
Cars.com Review
- December 19, 2019
M-Benz of Fort Lauderdale is by far the best service dealer on the south east area and I been at others. Both the service department (staff and techs) and my service advisor Manny are really good. Manny is organized, diligent and makes sure the car is attended correctly. I'm glad I found this place.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Norberto, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- December 18, 2019
Excellent experience!!! I would highly recommend to anyone looking for a new car..
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 17, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Safe travels!
Google Review
- December 16, 2019
This is my go to dealer for all my benz services. They are very professional in all departments and will gladly share my experience with friends and family. Highly recommended to all.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 16, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 16, 2019
sale pleople lie to much and never closing deals. bad dealer
Response from the owner Replied: Louis, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- December 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- December 16, 2019
The aluminum trim on my 2019 S class oxidized so I went to this dealer which is where I purchased the car. He actually told me that myself or someone else had used acid on the trim. I felt betrayed by the Service manager and salesperson . This was not the first car I purchased here but it will be...
Google Review
- December 13, 2019
Response from the owner Replied: Doc, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2019
This is my go to dealer for all my benz services. They are very professional in all departments and will gladly share my experience with friends and family. Highly recommended to all.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 13, 2019
Not the best place to purchase or have your car serviced, horrible customer service. If possible I recommend goin to another Mercedes dealer.
Response from the owner Replied: Thank you very much for sharing these comments, Bradley. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Cars.com Review
- December 13, 2019
As always Mercedes Benz of Ft Lauderdale service is spot on. Mike Ferraro is our service advisor and always makes the process an easy one for us.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 12, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 12, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 12, 2019
Visiting from out of town with our e300 and had a hole in a front tire. I was able to get the car into MB of Ft Lauderdale without an appointment in their express service. Malik was my service advisor and he handled everything down to getting the car washed before returning it to me. Very pleased...
Response from the owner Replied: Richard, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Koby was ready for the appointment at the scheduled time. He got me in and out quickly. The car was nicely washed and vacuumed, which they always do when I picked it up. Also worthy of mention is Luis who always has a smile and a warm greeting when a customer arrives at the car line. Important as he...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 11, 2019
Excellent location
Response from the owner Replied: Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 11, 2019
I was referred to John York by a friend, and he is the most elegant, charming person. SO not a typical car salesman. I was unfamiliar with the different Mercedes models, and he took his time showing me various models until we narrowed it down to the one I wanted.I ordered the car, and when it came...
Response from the owner Replied: Joanna, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 11, 2019
Peter Montaldo makes it a pleasure to deal with Fort Lauderdale Mercedes.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Carol, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 10, 2019
My sales person Seth Bellikoff was a great asset wth my new purchase of my vehicle. I contacted several Mercedes Benz dealerships but Seth stood out. He was not pushy and was very professional. He had the car in stock and assisted me in negotiating the price. He was very knowledgeable about the...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Cars.com Review
- December 10, 2019
My sales person Seth Bellikoff was knowledgeable about the vehicle I wanted to purchase and was able to assist me in getting the price I was willing to spend. I called many Mercedes Benz dealerships but he stood out. He was not pushy and did not try to sell me. I already knew specifically what I...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Cars.com Review
- December 10, 2019
Quick service, called when ready and had car waiting up front when I got there
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Lawrence, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- December 10, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Safe travels!
Google Review
- December 10, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- December 10, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 10, 2019
Excellent service. They realized that the front tire had a nail. Malik took care of everything and solve the issue.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We appreciate you taking the time to leave us a response! If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 09, 2019
Excellent top notch service and sales
Response from the owner Replied: Lem, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 09, 2019
SORRY BUT THIS WAS TH TIRD TIME TO THE SAME PROBLEM AND STILL HAVE NOT HEARD FROM SERVICE DIRECTOR JOHN WHO HAD ADVISED HE WOULD PERSONALLY LOOK INTOTHE PROBLEM
Response from the owner Replied: Eric, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 09, 2019
Don't purchase a used Mercedes here! I purchased a used GL from Mercedes of Ft Lauderdale thinking it would be better than a buy here pay here. It wasn't! I haven't had the vehicle for 3 months and I've had to take the car back 3 times with MAJOR issues. Twice with Engine trouble and the third time...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- December 07, 2019
Response from the owner Replied: Thank you for your five-star rating! If you're ever in need of more help, please let us know!
Google Review
- December 06, 2019
First, Ann and I share the same email so adjust your assumptions. The picture is obviously of a male. We have been Mercedes owners for 50 of our 80 years. In that time, this dealership and specifically Mr. Ferraro, Service, is the best of the scores of dealerships service consultants we have been...
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Safe travels!
Cars.com Review
- December 06, 2019
Excellent experience. Working with Mike Ferraro is a pleasure. Thoughtful and calm
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Scott, thank you for your kind review; we are happy to pass along your comments to Mike Ferraro here at Mercedes-Benz of Ft. Lauderdale. We look forward to your next visit! Take care!
Google Review
- December 05, 2019
Response from the owner Replied: John, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2019
My representative handling the service of my car was highly professional, friendly and went beyond the extra mile. I could not have been more pleased with the way I was taken care of as he was great.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Bryan! If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 05, 2019
Dishonest
Response from the owner Replied: Thank you, Betty, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- December 04, 2019
Excellent
Response from the owner Replied: Lourdes, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 04, 2019
Response from the owner Replied: Mario, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 04, 2019
Response from the owner Replied: Rich, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 03, 2019
This location is OUTSTANDING I just purchased a 2020 AMG C63 S300 miles on it my brakes were squeaky So I made a appointment (bought the car at Mercedes Pompono) Ft Lauderdale is the closest anyway They assigned Mr Ferraro (Customer Care Advisor)Oh! I had to get a loaner ( they said they dont have...
Response from the owner Replied: Julian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- December 03, 2019
Response from the owner Replied: Jacquilla, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
Response from the owner Replied: Livia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
Response from the owner Replied: Nancy, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 02, 2019
Great service! Really nice people.
Response from the owner Replied: Victoria, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
Google Review
- November 30, 2019
My Service Representative Torey provided me with exceptional service. Torey extended his knowledge and help regarding getting me in and out of MB Fort Lauderdale without any issues. Keep up the great work Torey! :-)
Response from the owner Replied: Shelly, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. Thank you for your kind review; we are happy to pass along your comments to Torey here at Mercedes-Benz of Ft. Lauderdale and acknowledge his hard work and dedication! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 28, 2019
Done within short notice and fast. Car went in for 4 tires, balancing and alignment. Service advisor always ready to help and to provide good advice.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Patricio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 27, 2019
Response from the owner Replied: Maria, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 27, 2019
Very impressed with efficiency professionalism courtesy and speed of handling the servicing of my automobile.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alan! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- November 27, 2019
They sold us a lemon. Purchased a 2017 Jaguar F Pace a few months ago. Engine completely fell apart. Jaguar certified mechanic said he's never seen anything like this in all his years. Called management and they could care less. We are now headed into legal action. I would strongly advise shopping...
Google Review
- November 27, 2019
My experience here unfortunately wasn't the best, even though it started off pretty nice. I had a very friendly representative who was able to find a time and day for me that suits best with my schedule. However, when I arrived, things started going off basically immediately. First, they couldn't...
Response from the owner Replied: Hi Lana, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you are willing, please call our General Manager at (888) 208-7022 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 27, 2019
Taking my car to get serviced here is sort of a mixed bag. Everyone is very nice, professional, and you know you're getting the best technicians working on your car. However, since it is a Mercedes dealership, you know it's going to make a dent in your wallet. If you've got money to burn, maybe you...
Response from the owner Replied: Thank you, Mike, for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 26, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- November 26, 2019
Mike Ferraro was very helpful, I need a new head rest and he is trying to get one.
Response from the owner Replied: Hi Miguel, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 26, 2019
AJ runs a great operation, I have been dealing with him for years. Our sales guy Aaron was great as well. Very knowledgeable, not pushy and made it a great and smooth process. Highly recommend these guys
Response from the owner Replied: Jason, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale! If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- November 26, 2019
Was ice to meet you Malik :) I am very happy with customer service. Malik scheduled me to change battery the same day when I called. Thank You so much ?
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- November 26, 2019
Response from the owner Replied: Thank you for taking the time to leave this rating, Kovey! We're so glad your experience earned us five stars!
Google Review
- November 26, 2019
We had excellent service. Thank you Chantal!
Response from the owner Replied: Dominique, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 26, 2019
We had a flat tire. We called to get help from Mercedes. We got picked up and towed by AAA to Fort Lauderdale Mercedes. Very good service from start to finish. And Chantal was quick, knows what she had to do, she was great. She speaks and explained everything in French. Very helpful and kind. She...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Safe travels!
Google Review
- November 25, 2019
Response from the owner Replied: Thank you for taking the time to leave this rating, Layton! We're so glad your experience earned us five stars!
Google Review
- November 25, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 25, 2019
Response from the owner Replied: Thank you for taking the time to leave this rating, Francis! We're so glad your experience earned us five stars!
Google Review
- November 25, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 24, 2019
Response from the owner Replied: Liliya, thank you for the high star rating! Drive safe, and we'll see you on the road.
Cars.com Review
- November 24, 2019
My Service guy Kobi is fantastic which is why I gave the 5 stars!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Harry! Feel free to stop by if you ever need any more help. Take care!
Google Review
- November 23, 2019
Response from the owner Replied: Denys, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 23, 2019
Response from the owner Replied: Jenna, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 23, 2019
I called in the morning for a same day appointment and was told by my service adviser to "come right in, we'll be here". When I arrived my car was immediately taken to be repaired. I waited comfortably in the lounge area with access to a refreshment station etc. The car repair was completed...
Response from the owner Replied: Vanessa, we set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. We're happy we could meet your expectations! Thank you so much for such a wonderful review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale and recognize their hard work and dedication! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- November 22, 2019
Very upset with this transaction. Dealt with a salesman who was very disrespectful. Decided not to move forward with this very expensive out of state purchase. Was referred to a sales manager who "convinced" me to buy this "pristine" car. This matte finish $150k AMG GTR was loaded onto the transport...
Response from the owner Replied: Hi John, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 22, 2019
I had 4 tires replaced and alignment. The service was outstanding.
Response from the owner Replied: Robert, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- November 22, 2019
This was my second visit to Mercedes Benz of Fort Lauderdale. In both occasions I have been treated with the utmost respect and highest level of service. It is like working with your friends. I very much appreciate it!
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- November 21, 2019
Chantel is my service advisor and there are none better. I wouldn't go anywhere else for service solely because of Chantel at Ft Lauaderdale Mercedes Benz.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Anthony, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- November 20, 2019
Response from the owner Replied: Tim, thanks for the positive rating! If theres anything we can do to earn that last star, please let us know. Safe travels!
Cars.com Review
- November 20, 2019
Purchased 5 new cars here over last 10-12 yrs, and Sam in sales is the best; Mike Ferraro in the service department has made this whole dealership experience 5 stars on every visit through all the years. Polite, professional and wonderful gentlemen to deal with for whatever I've needed.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Paul, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- November 20, 2019
Driving to Ft Lauderdale from Columbus, OH my check engine light came on. After several conversations with ?My Mercedes? they suggested I drive directly to the Ft. Lauderdale Dealership. Connecting me directly to the Dealership, I was able to drive right in and was greeted by Peter Montaldo. Peter...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Cars.com Review
- November 20, 2019
We brought our E350 for evaluation of repairs needed before listing the car for sale. The service advisor was a wonderful lady who took our order and helped us throughout the process. When we came back to get the car, our order had been executed completely to our satisfaction.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- November 20, 2019
Ive had my cars serviced from Miami to west palm beach and I must say that MB if Fort Lauderdale is by far my best dealership. For VIP service go to my favorite dealership.
Response from the owner Replied: Wren, it is great to read such wonderful comments about your experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2019
(Translated by Google) Nice done(Original)
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- November 19, 2019
Working with Malik in the service department was a breeze. He was friendly and helpful.
Response from the owner Replied: Thanks for the positive star rating. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one!
Google Review
- November 19, 2019
Response from the owner Replied: Edgar, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 19, 2019
Everything was OK AND PERFECT. Mr Jorge was very kind and his efectivness in what i was need, was excellent.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, your comments keep us motivated and working hard for all our guests! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 19, 2019
On two separate visits with two separate service advisors, the service department tried to sell me services that did NOT need to be performed. On each instance, the service had already been performed by another MB dealership or didnt need the service. For instance, the first visit I was told that my...
Response from the owner Replied: Hi Marc, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- November 19, 2019
Ray is Knowledgeable and Helpful! Answered all my questions and concerns.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Veronica, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Ray. Until the next time we meet, take care!
Google Review
- November 19, 2019
Thanks to Manny in the service department, I had a terrific experience!
Google Review
- November 18, 2019
Mike Ferrero is my service advisor and he is the best that I've ever worked with. Extremely professional, yet still very friendly. He always takes care of any issues that I have. The entire staff there is always smiling and helpful.
Response from the owner Replied: Alex, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 18, 2019
Google Review
- November 18, 2019
David Montgomery was absolutely exceptional. He made sure all my concerns regarding my vehicle were addressed. He went out of his way to make my concerns his own, and also delivered my vehicle in a very timely manner. He truly cares about his customers. David is a very valuable asset to Mercedes...
Response from the owner Replied: Sebastian, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Thank you so much for such a wonderful review; we are happy to pass along your comments to David Montgomery here at Mercedes-Benz of Ft. Lauderdale and acknowledge him for all his hard work! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- November 18, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- November 18, 2019
Chantal was great and was able to squeeze me in last minute for service!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Glenn! If you ever need more help, just give us a call. Take care!
Cars.com Review
- November 18, 2019
Chantal was great and was able to squeeze me in last minute for service!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Glenn! Feel free to stop by if you ever need any more help. Safe travels!
Cars.com Review
- November 15, 2019
Mark Heller,service advisor made my first time experience at this dealership remarkable.everything we discuss he made it happen,and the car was ready for pickup rapidly.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Angelo, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Thank you for your kind review; we are happy to pass along your comments to Mark Heller here at Mercedes-Benz of Ft. Lauderdale! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- November 15, 2019
Just dropped off my 2020 g550 off for service only to be told i cant get a loaner for the time being. Spending 150k on a truck and being told you cant get a loaner is pretty ridiculous but they claimed that its there policy.
Response from the owner Replied: Thank you very much for sharing these comments. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- November 15, 2019
Manny was very helpful and diligent. He resolved the issue and fixed another one that came up in the inspection
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Roy, thank you for your kind review; we are happy to pass along your comments to Manny here at Mercedes-Benz of Ft. Lauderdale! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 14, 2019
Response from the owner Replied: Tim, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2019
Was greeted right away, on time for my scheduled appointment and got right to the service. Customer Care Adviser Jorge Ron-Suarez explained everything thoroughly and help me select the best service that I needed.Clean and comfortable waiting area so visit was very positive.
Response from the owner Replied: Michael, your comments keep us motivated and working hard for all our guests! If you ever need more help, just give us a call. Happy motoring!
Google Review
- November 13, 2019
Excellent service as always ! Mark was great making sure everything was done !
Response from the owner Replied: Donna, we set high expectations for ourselves so its gratifying to hear you had a great experience with Mark. Until the next time we meet, take care!
Google Review
- November 13, 2019
Outstanding service. Know how to treat there customers. Highly recommend. Ask for Nate.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 13, 2019
Bought a lovely lemon from here. Trying to trade it in now after 3 days of having the car.
Response from the owner Replied: Jessika, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- November 13, 2019
Response from the owner Replied: Sergey, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2019
Mike Ferraro and Brett and Robyn and team are AMAZING ! I always have a great experience with that team. Always! 10 stars out of 10! Mike Ferrsro is the best!!
Google Review
- November 13, 2019
Five Star service for the Silver Star.
Response from the owner Replied: Hi Don, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- November 12, 2019
We bought a new car from Salesman Paul Lazarus. This is the second Mercedes Benz we have purchased from him.He is absolutely a pleasure to work with. He is very knowledgeable in the products and explained everything fully.This is, as in the past, a painless event to be able to purchase such an...
Response from the owner Replied: Larry, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Safe travels!
Google Review
- November 12, 2019
Response from the owner Replied: Ilenia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 12, 2019
A1 professional, friendly, efficient, and knowledgeable service
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- November 11, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- November 11, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- November 09, 2019
Response from the owner Replied: Ellen, we are disappointed to see your low star rating. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- November 07, 2019
Sale man Seth Bellikoff is a very unprofessional person and he likes to talk about a customer behind their back. Like here a good example "oh he doesn't make the money for it". How does he know, how much I make or earn if he never has seen my pay stab and won't have access to at all. Also, there...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 07, 2019
Response from the owner Replied: Thanks for the great 4-star rating, Denise! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
Google Review
- November 07, 2019
I had an unplanned flat tire. Drove slowly to dealership and they had me in, fixed, and out in an hour. Excellent service.
Response from the owner Replied: Hello Joe, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 06, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 06, 2019
I called Roadside Assistance and they showed up to my work address within 15 minutes of my call. They changed the battery and were gone in 10 min. Talk about convenience! Great job PETE! Thanks for the excellent service!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 06, 2019
George my service rep was great, took very good care of me. I was in and out in no time.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Maxine! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 06, 2019
I cant say enough about Mercedes service. Our service advisor Mike Ferraro is always finding solutions to whatever situation we are having with our car. The car is washed upon return and its a pleasure working with all the employees. I cannot be more Pleased. Next car Mercedes for sure - they treat...
Response from the owner Replied: Laurie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 05, 2019
I have to say that the Service I received with Shona Skyers the Finance manager was top 1% at this location. She is 100% on point.. Ask for her if you purchase any car from that location
Response from the owner Replied: Fidel, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Again, we appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- November 05, 2019
Had to bring my car back twice . The first time the work was incomplete , the second time an unrelated part was damaged by technician , however, repaired. Technician?s personal belongings were left in my vehicle.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thanks Ruben, for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- November 05, 2019
Response from the owner Replied: Thank you for the five stars rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2019
Michael Ferraro at Mercedes Benz of Fort Lauderdale is the best service advisor I have ever dealt with, he makes owning a Mercedes a pleasure. Service to me is very important and someone that treats you with respect and professionalism is an important part of owning a Mercedes. The service...
Response from the owner Replied: Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- November 05, 2019
Being a loyal customer for over 6 years, Mercedes Benz of Fort Lauderdale helps make your Benz dreams come true. From Ala and her sales team to A.J. and his managerial staff, they help make the process seamless. And lets not forget Cam in the financials, offering food and water and advice in helping...
Response from the owner Replied: Josh, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 04, 2019
Great job! Fixed my car and made it super convenient.
Response from the owner Replied: Hi Kashawna, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2019
worst service in the all world, bunch of liers i will never ever buy a car from them again, I bought 12 cars with them over the years ,
Response from the owner Replied: Hi Eric, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 01, 2019
Best car shopping experience ever! This was our 5th mercedes lease but the first with MB of Fort Lauderdale. We worked with Todd Fine who was absolutely amazing and made the process not only easy but enjoyable. We were able to get the car of our dreams without all of the back and forth negotiations...
Response from the owner Replied: Jessica, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 31, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 31, 2019
Great. Had great service from the service manager to the rest of the dealership. They are always on time with appointments. Great dealership
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Pamela, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Cars.com Review
- October 31, 2019
Leased my 3rd MB. Excellent service Peter took time to listen to what I was looking and brought on the table a perfect deal! Great General Manager?s presence also ??
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Nadine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- October 31, 2019
brought car in for service and to address radar sensor dirty indicator light. Mike Ferraro wrote in on the service order but the repair was not done as indicator light is still popping on. Mike does a great job. Issue was not handled in the garage
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you very much for sharing these comments, Kevin. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- October 31, 2019
Sam and Aaron of Fort Lauderdale Benz worked with me and my budget. As I was on a strict one. Unfortunately, the other Benz dealers attempted but didn't make it happen the way they did. Thanks for keeping me in the Benz family!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Kelly, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- October 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 30, 2019
This is the last time I will ever take my car to this place. My wife and I went to look at the GLE AMG 63s Coupe and decided while we were there to have our SL550 serviced since it was close to the 50k service. They found a leaking coolant line and fixed it under warranty, that's where the positive...
Google Review
- October 29, 2019
Response from the owner Replied: Marc, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2019
Pre traded my 458 and ordered a G63 while ago.....Edit: Got the call: Car will be produced soon, great job Lance and JP keep up the good work guys.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- October 29, 2019
Pre traded my 458 and ordered a G63 while ago.....Edit: Got the call: Car will be on produced soon, great job Lance and JP keep up the good work guys.
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- October 29, 2019
John made the new car experience a very good one. JP was the sales manager and gave us a very good deal. Thank you all very much, MM
Response from the owner Replied: We appreciate you taking the time to leave us a response! If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 29, 2019
Wonderful experience. From sales to service, everyone has always been professional and gone above and beyond. Thank you MB FL !
Response from the owner Replied: Hello Dana, it means so much to us that you chose our dealership! Thank you for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- October 28, 2019
Seth was great. He really was patient with me and didnt play games. The reset of the staff was very friendly and helpful as well.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Karl! If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 28, 2019
I would like to thank all there at the dealers for nothing regarding their utterly gross customer disservice at both Fort Lauderdale and Orlando Mercedes-Benz locations and tell you that the show two saleman/service managers put on is so sadly was watched as it unfolded in the past few days, I will...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- October 27, 2019
I would like to thank all there at the dealers for nothing regarding their utterly gross customer disservice at both Fort Lauderdale and Orlando Mercedes-Benz locations and tell you that the "show" two saleman/service managers put on is so sadly was watched as it unfolded in the past few days, I...
Google Review
- October 25, 2019
Response from the owner Replied: Bernt, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- October 25, 2019
I am not giving them not even 1 star! if i could. Worse service ever. very disrespectful personnel and the worse of all Salesperson Sam Edelsberg. Rude and disrespectful. I have been a customer almost 10 years I was planning on getting a coupe E400 but his attitude was so humiliating that after...
Response from the owner Replied: Cristina, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 25, 2019
Honest, fair, and they fixed the problem , which was the air conditioning in the car. Highly recommend this business! Originally took our car to Mercedes Benz on Federal Hwy, which was 4 times expensive. When my husband questioned the service manager about the unlikely hood of an adjoining problem,...
Response from the owner Replied: Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Drive safe!
Google Review
- October 24, 2019
Response from the owner Replied: Thank you for taking the time to leave this rating, Lisa! We're so glad your experience earned us five stars!
Google Review
- October 24, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2019
Great service
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 24, 2019
Excellent service. Manny took care of me and he was great
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Christopher, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We hope to see you soon!
Google Review
- October 23, 2019
This place is a rip off! They lied, did not fix the issue and horrible customer service!
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- October 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 22, 2019
I had such an amazing experience with Todd.He was very helpful with signing all documents and helped me to get insurance.I wasn't expected such a great experience,because i went to Miami and Coral Gables Mercedes Center and had very bad customer service.
Response from the owner Replied: Liliia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 22, 2019
Came in to turn in an old lease and get a new one. Todd was our sales person and we were very lucky. If you get Todd make sure to ask about his backround and you'll understand why. He understood exactly what I was there for and got me what I wanted at an even better deal than I could have imagined....
Response from the owner Replied: Boris, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 21, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- October 19, 2019
Even though this dealership is owned by Auto Nation, the staff here still manage to remember they represent Mercedes Benz and not the bloodthirsty used cars salesmen that is all too familiar with AutoNation. I did receive good service with a friendly smile. But who doesn't smile when someone hands...
Google Review
- October 16, 2019
Response from the owner Replied: Helena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 16, 2019
Highly recommend!! I leased my car here 2 years ago and have been servicing with them since then. Sales and service is top-notch My sales guy was Lance Noel! He got me the exact car I wanted, every detail carefully taken into consideration. I couldnt be happier! Service has been a breeze, never had...
Response from the owner Replied: Robyn, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Take care!
Google Review
- October 16, 2019
Highly recommend!! I leased my car here 2 years ago and have been servicing with them since then. Sales and service is top-notch My sales guy was Lance Noel! He got me the exact car I wanted, every detail carefully taken into consideration. I couldnt be happier! Service has been a breeze, never...
Response from the owner Replied: Robyn, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Take care!
Cars.com Review
- October 15, 2019
Excellent customer service, great environment, world class Facilities with exceptional options
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Uriel, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help! Take care!
Google Review
- October 14, 2019
Great service
Response from the owner Replied: Uriel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 14, 2019
Professional and efficient.
Response from the owner Replied: Steve, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 13, 2019
I have never been the person to really review anything; however, I could not let the impeccable service and care of Sale Associate Ray Ragnacci go unnoticed. This was my first ever experience buying a vehicle on my own and my very first Mercedes-Benz-- needless to say, I can't see myself doing...
Yelp Review
- October 13, 2019
A few weeks ago I bought the Mercedes C300. I'm happy with the car and the deal I got from the company. Specifically pleased with Moises Abadi. He was attentive and knowledgeable. Thank you . Moises tambin habla espaol es un excelente profesional y persona, gracias.
Google Review
- October 11, 2019
Great service, beautiful car on display in showroom
Response from the owner Replied: We appreciate you taking the time to leave us a response, Guillermo! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 11, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 10, 2019
Great experience and great service!Torrey Williams, Thank you for expediting my car service and keeping me up to date with timing..
Response from the owner Replied: Francois, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road!
Google Review
- October 09, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2019
My advisor, Chantal, was so nice and helpful! I had a very easy and smooth service. Highly recommend this dealership , my maintenance and recall service was completed all in one day. They have a convenient and complimentary shuttle service that drops you off to your location, which I used to get...
Google Review
- October 08, 2019
If I could give this place a 0 I would, no one came to help me...if you don't look like money they wont even say hi I went there in my work clothes, Every one was on their cell phones even one of the ladies at the front desk. A sales man was outside helping a customer as walk by him I said Hi..he...
Response from the owner Replied: Thank you, Christopher, for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 208-7022. We would appreciate the chance to turn your experience around.
Google Review
- October 07, 2019
Great experience dealing with Ray Ragnacci and JP the manager. Highly recommend both of them.
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- October 05, 2019
Response from the owner Replied: Thank you for leaving this rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- October 05, 2019
I have been driving a Mercedes since the middle of 1990's. My purchases and leases have always been with the Miami dealership, but a few years ago I switched to Ft. Lauderdale because my all time sales person retired. I had no problems with my first lease there three years ago. However, when I...
Google Review
- October 04, 2019
Sale man Seth Bellikoff is a very un- professional person. He will talked about a customer behind his back to another person. Like here a good example "oh he don't make the money for it". How can he know how much that person makes to own a Mercedes Ben like that. I know he not looking at the...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- October 03, 2019
WORSE CUSTOMER SERVICE IN ALL OF FLORIDA . . . THEY DON'T KNOW YOU ONCE THEY TAKE YOUR MONEY!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you very much for sharing these comments. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 02, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- October 02, 2019
This was the most incredible experience for purchasing a used late-model Mercedes. Everyone we worked with was very friendly and knowledgeable. They really care about their customers. I would not hesitate buying another car from them.
Response from the owner Replied: Wanda, we are happy to hear you found our team to be friendly and knowledgeable during your visit here. We look forward to providing you with the same excellent service next time!
Yelp Review
- October 02, 2019
I do not like the customer service they provide during your car maintenance service. It could be a lot better. And this is my fourth or fifth experience here-first review. 1. The timeline they give you for your repair needed is never in the "ballpark". I understand car service takes time, but they...
Cars.com Review
- October 01, 2019
Peter is always so kind and gentle and I always look forward in seeing him because he makes me feel comfortable and he is very honest.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Elaine, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 01, 2019
Peter was fantastic! Best car buying experience ever,
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jason! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 01, 2019
Peter was fantastic and made the experience easy and enjoyable! knowledgeable and friendly best car buying experience and customer service I've received ever!
Google Review
- September 30, 2019
I have been driving a Mercedes since the middle of 1990's. My purchases and leases have always been with the Miami dealership, but a few years ago I switched to Ft. Lauderdale because my all time sales person retired. I had no problems with my first lease there three years ago. However, when I...
Google Review
- September 30, 2019
Hands down the best experience I've ever had buying a vehicle. In and out in 2 hours! Todd Fine was a great person to work with as well as the manager.
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- September 30, 2019
The amount of attention to detail and professionalism is above standards. The promptness of getting me exactly what I was looking for was stellar. The entire staff from my sales advisor, my service advisor as well as the financing department were all a pleasure to deal with and I would recommend...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road!
Google Review
- September 27, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- September 27, 2019
good
Response from the owner Replied: We appreciate you taking the time to leave us a response, Jesusa! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2019
Excellent service, prioritized my repair job since I was visiting from out of town, really worked with me and catered to my needs.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- September 27, 2019
Our sales person Ala was the most perfect I could have ever dreamed. She was knowledgeable, professional and very patient with me on my first Mercedes experience. I was dreading the transaction, but she made it something I truly looked forward to.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Stephen! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- September 26, 2019
My advisor, Chantal, was terrific. She addressed my concerns and presented the facts so I could make informed decisions. I look forward to working with her in the future.
Response from the owner Replied: Barry, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- September 26, 2019
Mike Ferraro is a consummate pro who always makes service a pleasant experience
Response from the owner Replied: Stan, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- September 26, 2019
Brought in my vehicle with a check engine light on that other shops were unable to diagnose. I specifically sat down with Jorge and discussed how I did not want to pay another diagnostic fee without a solid estimate on what was needed for repair afterwards (as I've done before with this issue)...
Response from the owner Replied: Michael, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 26, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- September 26, 2019
My service advisor Torey Williams is the Best!!
Response from the owner Replied: Thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 25, 2019
Google Review
- September 25, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- September 25, 2019
Brought in my vehicle with a check engine light on that other shops were unable to diagnose. I specifically sat down with Jorge and discussed how I did not want to pay another diagnostic fee without a solid estimate on what was needed for repair afterwards (as I've done before with this issue) I...
Cars.com Review
- September 25, 2019
Seth Bellikoff, That name is all you need to know. The experience was the best I've ever had from the test drive to the closing. Seth was eager to provide all the services and support to make the car shopping and buy experience painless. Thanks Mercedes of Fort Lauderdale and Autonation.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- September 25, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 24, 2019
Just purchased a new 2019 GLC 300. Thanks to Eduardo the sales person, Anthony the sales manager and Shonna the CFS manager who worked diligently with me to make my purchase what I requested. I really appreciate all of the attention given to meet my needs.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi there, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Cars.com Review
- September 24, 2019
Moises was great !! LONG DAY HOWEVER> NEEED TO SHORTEN PROCESS BUT OVERALL GREAT DEALERSHIP
Google Review
- September 23, 2019
I AM A CUSTOMER OF THIS MB DEALERSHIP SINCE DIC. 2004, when I purchased my first 2001 ML320. Since then, over the time, I purchased and leased some seven other cars, C230, C300 x2, GLK 350 x2, ML350 x2This is home. The sun shines different on this dealership. Its always a pleasure to deal with the...
Response from the owner Replied: Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Take care!
Google Review
- September 23, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- September 23, 2019
So far not good. Pre traded my 458 and ordered a G63 ... its been 8 months now and no shipment or pick up yet ...Edit: Got a message that the GM will call and hopefully resolve this
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- September 21, 2019
Response from the owner Replied: Thank you for this high-star rating!
Google Review
- September 21, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- September 21, 2019
Mercedes-Benz of Fort Lauderdale is an excellent dealership from which to buy a car. We found our sales person, Mike Maalouf, to be a thorough, caring and concerned individual who made the buying process a pleasurable one. He went out of his way to answer our questions and help with the many details...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ellen! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 19, 2019
So far not good. Pre traded my 458 and ordered a G63 ... its been 8 months now and no response yet. No shipment or pick up date. Nada. Sent mails, messages, calls, nothing. I am waiting to hear from Lance the salesman, we had a good start but now I am in the woods with no returning calls ......
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 208-7022 -- we hope to hear from you soon.
Google Review
- September 19, 2019
Looked at a silver Mercedes Benz 350 the other day and loved the new technology and seating in it. Would consider getting a car from this dealership in the future.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Brian! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 19, 2019
Very friendly service. My service was done promptly and all is well.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Lorie! We always strive to provide personable and excellent customer service. Thank you again for the review!
Yelp Review
- September 19, 2019
Torey Williams is the best ! I got some problem with my key , and they didn't know what is this . But already on the next day I got call from Torrey , he sent a cab for me , and I got my car back!) thank you for your work ! Very professional service !
Cars.com Review
- September 18, 2019
My fourth Mercedes. This was a much better experience. My salesman, David Hodges research diligently and found the right car and price to accommodate my family needs. Once the vehicle was chosen it was fast easy process without any problems. The finance agent Richard Lopez was excellent. He was...
Google Review
- September 16, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
I just feel that the dealership has lost the SOPHISTICATION....THAT I REMEMBER IT HAD MANYS YEARS AGO , ITS GONE DOWN HILL...A bit of a CHAOS
Response from the owner Replied: Hi Richard, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 16, 2019
Awesome
Response from the owner Replied: We appreciate your response! Drive safe, and we'll see you on the road.
Google Review
- September 14, 2019
My sales guy Lance Noel awesome. Love my new GLC300
Google Review
- September 13, 2019
Everyone at the dealership went out of their way to help. The car has been perfect.
Response from the owner Replied: Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Take care!
Google Review
- September 13, 2019
Micheal is one very cool guy , probably the best in the shop. His customer service skills were excellent. I never had to call back to reach him he was always available for my questions or concerns . Car come out great and he definitely did over deliver and exceeded my expectations . Great guy ,...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Eli! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 13, 2019
One of the most messed up experiences Ive had with a dealer. I text a guy at this dealer to reserve a car for me (which he did, and this isnt the salesmans fault), and I check a couple days later, only to find out they sold the car from underneath me. Another salesman probably didnt care that the...
Response from the owner Replied: Thank you, Cory, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- September 13, 2019
i am hesitant to do this but it is something i think all mercedes buyers should know. I bought a fully loaded S550 for my wife in 2015, and i added a prepaid maintenance service. We only use the car 6 months a year and over the last 2 years only 5K miles per year. I took the car in for a service...
Response from the owner Replied: Jeff, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Cars.com Review
- September 13, 2019
Micheal is one very cool guy , probably the best in the shop. His customer service skills were excellent. I never had to call back to reach him he was always available for my questions or concerns . Car come out great and he definitely did over deliver and exceeded my expectations . Great guy ,...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Eli, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- September 12, 2019
Very professional, understood what I needed to be done on my vehicle
Cars.com Review
- September 11, 2019
Tory is my customer care specialist. He is very pleasant to work with, listen carefully before issuing an opinion and is always ready to find a solution that meets customer's expectations.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- September 10, 2019
Professional stuff, very good experience!
Response from the owner Replied: Shimon Maizil, thank you for your positive review. We're happy to have provided a professional experience to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2019
Awesome service! Best dealership! Sales representative Alla was extremely helpful in finding us a dream car and answering all our questions! Will highly recommend Alla and Fort Lauderdale dealership location.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 09, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 09, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 09, 2019
Chantel Way was excellent. Great customer service and very pleasant. It was a pleasure working with her.
Google Review
- September 06, 2019
If I could rate this a negative amount of stars I would. Poor customer service not once but twice. Items missing from my vehicle and damage that wasn't there upon arrival to the dealership. Overall poor experience.
Response from the owner Replied: Samantha, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Yelp Review
- September 06, 2019
Avoid at all costs. The lack of customer service is appalling. Items from car missing upon return and the interior damaged. Just a poor experience.
Google Review
- September 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 05, 2019
These cant be real reviews. Service staff at this dealership is absolutely atrocious- kept my car for 3 days, did nothing, charged $200 in diagnostic fees, and returned it filthy. Ive had several Mercedes vehicles over the years, and have two currently. Neither of my cars will ever be brought here...
Response from the owner Replied: Hi Brett, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- September 05, 2019
Excellent as always. Mike Ferraro is a Pleasure to deal with.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Jill, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time!
Google Review
- September 05, 2019
I wouldn't recommend this place to anyone! Seems that they only cater to a certain type of people. I applied for a car almost 2weeks and the guy I was working with Paul seems to not have any knowledge of the sales business. I wasted my time!!!! I regret this place not a welcoming place at all
Response from the owner Replied: Lynda, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- September 05, 2019
Service staff at this dealership is absolutely atrocious- and turnover so high it's a new advisor every visit. They kept my car for 3 days, did nothing, charged $200 in diagnostic fees, and returned it filthy. I've had several Mercedes vehicles over the years, and two currently. Neither of my cars...
Google Review
- September 04, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 04, 2019
You want a Mercedes!!
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- September 04, 2019
Probably the best experience of car buying Ive had since buying cars 50yrs ago. Peter & Kal walked us through the process effortlessly. Peter made sure we understood all of what he was showing us Kal&Peter made sure my wife was ok with the car and the deal. They really went above and beyond even...
Response from the owner Replied: Hi there, your comments keep us motivated and working hard for all our guests! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
Cars.com Review
- September 02, 2019
Joe Hagan has been the best salesperson my husband and I have ever dealt with. Unbelieveable customer service!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Carolyn, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Joe. Thank you for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- September 02, 2019
Shantal was my service advisor she?s extremely professional knowledgeable and courteous she provided impeccable service very respectful thank you Shantal
Google Review
- August 31, 2019
Great Service!
Response from the owner Replied: Herbert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2019
Thanks to my customer service adviser Torey Williams at Mercedes-Benz of Fort Lauderdale for fast efficient service when i brought my car in for service this past week
Response from the owner Replied: Hi there, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out.
Google Review
- August 30, 2019
Google Review
- August 30, 2019
Great Service!
Response from the owner Replied: Herbert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 29, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 29, 2019
This dealership does a great job! I've heard complaints about some of the others so I'm glad I live near this one!
Response from the owner Replied: We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- August 28, 2019
Response from the owner Replied: We appreciate you taking the time to leave us a response, Deborah. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 208-7022 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 27, 2019
Response from the owner Replied: Thank you for this five star rating! We hope to see you again soon!
Cars.com Review
- August 27, 2019
1) Manny got me in and out fast with his usual pleasant demeanor. Even with a computer glitch, he remained calm and completed my transaction with ease. 2) The telephone receptionist needs some training on how to receive a call, greet the caller, and direct the caller to the proper party while...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello James, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 26, 2019
Response from the owner Replied: Henry, thanks for the review, we really appreciate it. We look forward to giving you a 5-star experience the next time you visit! Have a great day.
Google Review
- August 26, 2019
I ended by purchasing a used vehicle from Mercedes dealership. Process wise - Unfortunately, overall, another mediocre experience mostly due to inexperience sales person promising something and unable to deliver, not mentioning had to come back the next day to complete the paper work.Actual vehicle...
Response from the owner Replied: Hi Igor, thank you for bringing this matter to our attention. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 25, 2019
I was treated very professional.
Response from the owner Replied: Hello Berlinda, thank you for the 5 star review. We always strive to be very professional with every guest. We look forward to seeing you again.
Google Review
- August 25, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- August 24, 2019
Very nice Eduardo manchelo taker you like family
Response from the owner Replied: We appreciate you taking the time to leave us a response, Jaime! Feel free to stop by if you ever need any more help.
Google Review
- August 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 22, 2019
Always the best sales and service!
Google Review
- August 21, 2019
Totally outstanding service from the time we walked in until we picked up our car. Chantal Way was one of the best service writers that I have ever dealt with. She understood our problem and took all the action that was necessary. Being new to Fort Lauderdale it was a real pleasure to have...
Response from the owner Replied: We are delighted to hear that our team gave you such a great experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 20, 2019
I believe the dealership has some real problems with the employees. We have leased a few cars from them over the years with out any problems.This last time in December of 2018 we struck a deal with our salesman Nick Pilja .The deal was to include the overage on miles of the car we were turning in...
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- August 20, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 16, 2019
I recently had a chance to do business with the Mercedes Benz of Fort Lauderdale. They turned an unfortunate tire accident into an amazing experience. While headed to catch my flight to the Bahamas I punctured one of my tires. I initially pulled into the dealer at 9:01 p.m. (after closing hours)....
Response from the owner Replied: Natasha, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- August 15, 2019
If i could give this place no stars i would BUYERS BEWARE. A bunch of crooks and no good swindlers. My business partner went into this dealership a pre ordered a G63 from this so called AMG specialist Stephen Joyner and was totally screwed. After taking a 1k deposit authorization about a year prior...
Google Review
- August 15, 2019
Amazing dealership! They treat you as a person, not a number. Extremely friendly, from the time you drive in for service, till you pick you car up. What makes the difference, is the customer service you receive! Matt, the service manager, is amazing! Very customer-oriented, and if there is...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Angela! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything else, take care!
Google Review
- August 14, 2019
I ended by purchasing a used vehicle from Mercedes dealership. Process wise - Unfortunately, overall, another mediocre experience mostly due to inexperience sales person promising something and unable to deliver, not mentioning had to come back the next day to complete the paper work.Actual vehicle...
Response from the owner Replied: Hi Igor, thank you for bringing this matter to our attention. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 13, 2019
Google Review
- August 12, 2019
Impecable!!! Very kind and profesional people!! Thank you!!!
Response from the owner Replied: We are happy that our team could provide top notch service to you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 12, 2019
Different than what our experience have been before. Information from service agent was incomplete; delivery was bad. When arrived to pick up, host went to see information about the car and came back saying the car was not ready. When asked to see agent, who has informed the car was ready, she...
Google Review
- August 11, 2019
Today, went to MB Fort Lauderdale to purchase and ship an E350 2016 from another Auto Nation store, since the specific vehicle i want is not in the local dealership. I did wait in the store for more than two hours. The treatment given to me was totally unprofessional. I waited there for getting more...
Response from the owner Replied: Hello Dipu, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- August 11, 2019
Response from the owner Replied: We appreciate the 4 star review, Victor! If there is anything else that we may do to improve your experience with us, please don't hesitate to reach out!
Google Review
- August 09, 2019
Amazing customer service, location is perfect and the turnaround time is beyond perfect. From drop-off to pick up in my case it was less than three days. I'm looking forward to my future maintenance at MBOFLL
Response from the owner Replied: Hello Dayron, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 08, 2019
Response from the owner Replied: Thanks for taking the time to leave us a great rating!
Google Review
- August 08, 2019
Professional and fast
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 07, 2019
I'd been searching for a low mileage Chevy SS when 1 of the colors I was interested in popped up on Mercedes Benz of Ft Lauderdale's site.I dealt with both Carlos "Charlie", the salesperson and Mark, the sales manager, interchangeably throughout the process. Both were very helpful, both were very...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Cars.com Review
- August 07, 2019
I'd been searching for a low mileage Chevy SS when 1 of the colors I was interested in popped up on Mercedes Benz of Ft Lauderdale's site. I dealt with both Carlos "Charlie", the salesperson and Mark, the sales manager, interchangeably throughout the process. Both were very helpful, both were very...
Google Review
- August 06, 2019
Google Review
- August 05, 2019
Everything was really fast and the staff helpful
Response from the owner Replied: Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 05, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 05, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 02, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 02, 2019
Lance was amazing. Not only did he make the process as smooth as possible, but he has amazing customer service and I will always be sure to go through him and refer him business.
Response from the owner Replied: Katrina, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 01, 2019
Google Review
- July 31, 2019
THE dealership
Cars.com Review
- July 31, 2019
Given a loaner while car was serviced for a quote on repair of faulty windshield ?squirts.?. When I returned the loaner car to pick up my car, the driver seat was all the way back, (I?m thinking for the mechanic to work on it,) but when I went to slide the seat forward to my driving position, it...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- July 30, 2019
They will charge you for something and it can be completely wrong and act as though they told you nothing wrong. I had a diagnostic test completed...I paid $600 for a battery that they stated was the issue as to my vehicle not starting and that was a complete lie.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 29, 2019
Professional and fast
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 29, 2019
Great working with my sales guy. Manager was great too in helping me understand my particular car. The Finance guy was a bit harsh and to be honest pretty rude. I think that they do that on purpose, but in any event go to the Finance guy with boxing gloves on. Everyone else was nice.
Google Review
- July 26, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 26, 2019
Was visiting in Ft. Lauderdale and my car would not start. Chantal helped me with getting a loaner while me car was fixed. I thought it would be diagnosed a lot sooner. I got impatient and went by the dealership to see. My car had not been taken into the garage yet so we tried to start the car. ...
Response from the owner Replied: Hello, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2019
Response from the owner Replied: Thank you for your five-star rating! If theres anything else we can do to assist you, please let us know.
Google Review
- July 25, 2019
Response from the owner Replied: Thanks for the five stars! We do hope we can be of assistance in the future. Take care!
Google Review
- July 24, 2019
Had to go number 2 so I parked in the parts department parking and used their clean bathroom in the customer lounge. Thank you Mercedes-Benz of Ft. Lauderdale.
Response from the owner Replied: Mohammad, we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 24, 2019
Orlando is very knowledgable and provides the best customer experience. If you need help with your car be sure to see him! He is honest, trustworthy, and will do everything he can to help his clients. Highly recommended.
Response from the owner Replied: Hello Scott, thank you for taking the time to let the world know about your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Cars.com Review
- July 24, 2019
Orlando does an amazing job and comes highly recommended. He is very professional and puts his clients first!
Cars.com Review
- July 23, 2019
Mark Bez (sales manager) and Seth Bellikoff (salesman) are probably the worst Mercedes Benz representatives we have dealt with. Rude, unprofessional, extremely poor customer service. Run
Cars.com Review
- July 23, 2019
Finance portion too time-consuming. Over half an hour. Lease; not purchase.
Google Review
- July 22, 2019
Response from the owner Replied: Antoinette, your five stars mean a lot to us! Thanks for taking the time to leave your rating. We hope to see you again!
Google Review
- July 19, 2019
Great service by Todd Fine !!!!!!
Google Review
- July 18, 2019
We had the best experience at this dealership!!! Joseph Borak was absolutely amazing! From the first minute we met him, I knew that we are going to get our new car! He is very kind, knowledgeable, honest and told us what kind of deal we may get and sure enough he got us the best deal! Also he has...
Response from the owner Replied: Sevda, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 17, 2019
It was absolutely terrible. Dropped of my G63 for annual service, got a phone call from Manny Guzman (Service Agent) that I needed front brakes ($1500-$2000 extra charge), was told I would need to replace the whole brake system every 10k miles (not sure if this is true but it sure sounds excessive),...
Response from the owner Replied: Thanks for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- July 17, 2019
It was absolutely terrible. Dropped of my G63 for annual service, got a phone call from Manny Guzman (Service Agent) that I needed front brakes ($1500-$2000 extra charge), was told I would need to replace the whole brake system every 10k miles (not sure if this is true but it sure sounds excessive),...
Response from the owner Replied: Thanks for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- July 17, 2019
I had a very easy time buying my Elantra at Mercedes on Federal in Fort Lauderdale. John York was very helpful and had my new car ready to go when he said it would be. They kept in contact with me all the way through the process.
Response from the owner Replied: Thank you for this response! We are delighted to hear that our team gave you such a great experience. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 16, 2019
Great and fast good with contacting with updates and feedback on options that?s available
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Judy! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 15, 2019
The whole experience was great. Mark is very nice and knowledgeable.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Maureen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- July 12, 2019
I am very happy with my experience here! They treat you with respect and are very knowledgeable. I had gone to a few dealerships before this one and they were not even close to the level of customer service that I received at Mercedes Benz of Fort Lauderdale! My salesman Ray Ragnacci was very...
Response from the owner Replied: Heather, thanks for highlighting some of our staff who helped make this such a great experience. We sincerely value your business and look forward to your next visit! Take care!
Google Review
- July 12, 2019
Unlike other MB dealers in the area, we met a very friendly atmosphere and great service. The very streamlined process took less than 2 hours for me and my wife from walking through the door to leaving in the new car. Special thanks to General Sales Manager Joseph Pensabene for the very personal...
Response from the owner Replied: Hello Serge, it means so much to us that you chose our dealership! Congratulations on your new car and we hope to see you and your wife again soon. Take care!
Cars.com Review
- July 12, 2019
Unlike other MB dealers in the area, we met a very friendly atmosphere and great service. The very streamlined process took less than 2 hours for me and my wife from walking through the door to leaving in the new car. Special thanks to General Sales Manager Joseph Pensabene for the very personal...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Sergey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 12, 2019
Great visit. My service adviser saw me on time (actually a bit early). The loaner car was ready and newly washed. My service visit was completed in 5 hours and I was notified immediately. Great visit Also, I forgot to mention the superior service I always receive from my service adviser Mike...
Response from the owner Replied: Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- July 12, 2019
Response from the owner Replied: Alan, thanks for the 5 star rating. If there is anything we can do, please let us know. We hope you have a great day!
Google Review
- July 11, 2019
It is my first purchase at Mercedes Benz Fort Lauderdale. I was introduced to Ray Ragnacci, and was treated in the most professional and courteous manner. Ray was attentive to every detail, listened very carefully, and assisted in a way that was exemplary. Nothing was left to have to deal with,...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Angela! Drive safe, and we'll see you on the road.
Yelp Review
- July 11, 2019
Last week I brought my MB to the service department of MB of Ft. Lauderdale because my "check engine light and ABS Light were on". My service underwriter had me sign the paperwork that said he can fix my car for under $200.00. When I heard back from him that it was going to be approx. $990.00, I...
Google Review
- July 11, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Cars.com Review
- July 11, 2019
Last week I wrote a review explaining in a few words what happened when I realized that one of the rims of my vehicle had a scratch after I left it in this dealer for a car wash. Because of the service manager's response, I decided to speak to another manager. So the day after this issue, I spoke to...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Marco, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 10, 2019
The best salesman in town is Elie A.! Excellent service and price!!!!! Elie was very knowledgeable and a gentleman. The finance manager Khaled was very accommodating and helpful towards a smooth transaction.
Response from the owner Replied: We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 10, 2019
Great visit. My service adviser saw me on time (actually a bit early). The loaner car was ready and newly washed. My service visit was completed in 5 hours and I was notified immediately. Great visit
Response from the owner Replied: Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- July 10, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Cars.com Review
- July 10, 2019
Excellent service!!! I always go to this dealer to have service, bad experience in Miami Location.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 09, 2019
We had a great experience at Mercedes-Benz of Fort Lauderdale our sales person was John York very kind, patience and great customer experience. The store Manager Anthony was amazing working with our numbers and making sure we were happy. The entire team does an amazing job helping customers.
Response from the owner Replied: We're so glad that you had such a great experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 09, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 09, 2019
Google Review
- July 09, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 09, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 06, 2019
I had to visit the service dept. about a wk ago. I made an appt. They accommodated me for first thing the very next morning. I drove in a few mins late, however my service advisor, Chantal Way, was still ready and waiting to whisk me through. I was in and out with my loaner in less than 45 mins. I...
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road.
Google Review
- July 06, 2019
1- Charges you $8 for cr2025 battery, on a key you paid $625 to replace!! 2- They quote you $572 on ignition starter, that MB website have listed for $388.
Response from the owner Replied: Thanks for the feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Ft. Lauderdale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Cars.com Review
- July 06, 2019
Yesterday I brought my E300 to MB of fort lauderdale to have a car wash and check tire's pressure. When they return the car I realize that the front rim had a scratch. I return immediately to the dealer and make the claim. They told me that the manager wasn't there so I left the dealer. This morning...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Marco, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- July 06, 2019
Yesterday (July 5 2019) I brought my E300 to this dealer to have a car wash and check tire's pressure. When they return the car I realize that the front left rim had a scratch. I return immediately to the dealer and make the claim. They told me that the manager wasn't there so I left the dealer....
Google Review
- July 06, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 04, 2019
Response from the owner Replied: Thank you for visiting our team, Sharira! We really appreciate your positive star rating of your experience. We hope we can make your future visits a five star experience as well!
Google Review
- July 04, 2019
Response from the owner Replied: Valarie, thank you for the 5 star rating! We hope you have a great day!
Google Review
- July 03, 2019
I like racing. Mercedes Benz has top notch service. The rating is not about the best. But the sevice help I have recieved
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2019
My salesman was knowledgeable regarding the vehicles I was interested in. The entire process was easy and fast. Great organization!!
Response from the owner Replied: Tina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- July 03, 2019
Clean and friendly staff service was done in under an hour was very impressed
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Jorge, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 02, 2019
Response from the owner Replied: Sandra, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 208-7022 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 02, 2019
Sam Edelsburg make deals happen.
Cars.com Review
- July 02, 2019
This is the Place to buy your Next Mercedes Benz. I have been coming here for my last 5 Benz purchases and each time the deals and customer service are the best.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Joe, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
Google Review
- July 02, 2019
Response from the owner Replied: Victoria, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 208-7022 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 02, 2019
Traveled to purchase CPO Mercedes from SC. Charlie(carlos) was easy to work with and helpful before and after the sale. Worth traveling if you cant find what you want at home.
Google Review
- July 01, 2019
Response from the owner Replied: Darryl, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 208-7022 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 01, 2019
Koby was outstanding!
Cars.com Review
- July 01, 2019
Chantal was amazing. Nicest person there. Always want you out of there quickly and not wast time.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Jamie, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 30, 2019
outstanding service and i purchased an older model MB with 16,500 miles. I looks and drives like new.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 28, 2019
Response from the owner Replied: Tammy, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 28, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- June 27, 2019
Response from the owner Replied: Look at all of those stars! Thank you!
Google Review
- June 26, 2019
I have been leasing my Vehicles from this location for many years. They have been excellent each and every time. Lance Noel who is my Sales Person is absolutely fantastic. I highly recommend this location for your next Mercedes Benz.
Response from the owner Replied: Joseph, thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us.
Google Review
- June 26, 2019
Excellent Service
Response from the owner Replied: We are ecstatic with your strong recommendation of our location, Sandro. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 26, 2019
I had to visit the service dept. about a wk ago. I made an appt. They accommodated me for first thing the very next morning. I drove in a few mins late, however my service advisor, Chantal Way, was still ready and waiting to whisk me through. I was in and out with my loaner in less than 45 mins. I...
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road.
Google Review
- June 25, 2019
Response from the owner Replied: Luis, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 21, 2019
Outstanding customer service...they care enough to act accordingly.
Response from the owner Replied: Hi Rose, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- June 21, 2019
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating! Safe travels!
Google Review
- June 20, 2019
Excellent customer service.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 20, 2019
Mercedes of Fort Lauderdale has the worst customer service in all sales, service and financial departments! I had several bad experiences with them all during my purchase of E350 in 2016 and lease of C300 in 2017! The service department is especially the worst with very unprofessional service...
Response from the owner Replied: Thanks Hala, for leaving us this response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 208-7022. We would appreciate the chance to turn your experience around.
Google Review
- June 19, 2019
Matthew Pickton, worse service manager ever. I sent my wife to service our vehicle $$$ that we purchase from the same location and he had the audacity to tell my wife that if she didn't liked the service to shut up and go service somewhere else. Poor and very very rude service.
Response from the owner Replied: John, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 19, 2019
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating! Safe travels!
Yelp Review
- June 19, 2019
Matthew Pickton, worse service manager ever. I sent my wife to service our vehicle $$$ that we purchase from the same location and he had the audacity to tell my wife that if she didn't liked the service to shut up and go service somewhere else. Poor and very very rude service.
Google Review
- June 19, 2019
Matthew Pickton, worse service manager ever. I sent my wife to service our vehicle $$$ that we purchase from the same location and he had the audacity to tell my wife that if she didn't liked the service to shut up and go service somewhere else. Poor and very very rude service.
Response from the owner Replied: John, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 19, 2019
Response from the owner Replied: We are happy you had such a positive experience with us, Maria! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 19, 2019
My technician Manny was awesome. Very nice guy and was there to help. Going to request him next time I?m in.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 18, 2019
My husband and I had a great experience at Mercedes Benz of Fort Lauderdale. Thanks to the help of Eduardo Mancheno and Richard Lopez we were able to bring home a brand new 2019 Mercedes. Keep it up the great job guys :) This is our new home now and we would definitely keep buying cars at Mercedes...
Response from the owner Replied: Congratulations on your new 2019 Mercedes! We're happy to hear Richard was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- June 18, 2019
This Saturday when I change the tire for my e300, I realized my car dont have wheel lock key, then I went to store try to find solutions. At first I try to find the guy who sold the car for me, but he said he still with customer and let me wait for an hour which I dont have that much time, so I go...
Google Review
- June 17, 2019
Google Review
- June 15, 2019
Phenomenal care, Mr. Joyner is the man to see for exceptional care!!!!
Response from the owner Replied: We appreciate your response, Chauntell! Thank you for taking the time to share your feedback with us.
Google Review
- June 15, 2019
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating! Safe travels!
Google Review
- June 15, 2019
Response from the owner Replied: Joanna, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- June 13, 2019
Great customer service. Vehicle was ready and presented well for initial visit. Sales associate, Seth, very knowledgeable and low pressure. Seth was patient and answered all questions. My first and not last experience with Mercedes Benz. Thank you
Response from the owner Replied: We are happy you had such a positive experience with us, Jonathan! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 13, 2019
Google Review
- June 12, 2019
Today it was truly 100% not a good experience.
Response from the owner Replied: Roger, we appreciate your positive rating. Please let us know if there is ever anything else we can do for you!
Google Review
- June 12, 2019
Went here to drop off my Mercedes Bc the backup cam is not working and for a recall update. We were met by service Rep David, who ended up being very condescending. We asked if we could get a lender car, and he stated, Sorry shouldve called earlier. We dont do lenders last minute. Keep in mind, we...
Response from the owner Replied: Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Cars.com Review
- June 12, 2019
Charlie was very helpful during this process and I'm very happy with my new C300 car
Google Review
- June 12, 2019
Response from the owner Replied: Hello, thanks for taking the time to leave us a great rating! We hope that you have a great day!
Google Review
- June 12, 2019
Response from the owner Replied: Roger, we appreciate your positive rating. Please let us know if there is ever anything else we can do for you!
Google Review
- June 11, 2019
My husband and I had a great experience at Mercedes Benz of Fort Lauderdale. Thanks to the help of Eduardo Mancheno and Richard Lopez we were able to bring home a brand new 2019 Mercedes. Keep it up the great job guys :) This is our new home now and we would definitely keep buying cars at Mercedes...
Response from the owner Replied: Congratulations on your new 2019 Mercedes! We're happy to hear Richard was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Cars.com Review
- June 11, 2019
Mike Ferrara is the very best. He gives very quick service and is there when you need him. It was a pleasure dealing with him.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for your kind words and review, Myrna. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 10, 2019
My husband and I had a great experience at Mercedes Benz of Fort Lauderdale. Thanks to the help of Eduardo Mancheno and Richard Lopez we were able to bring home a brand new 2019 Mercedes. Keep it up the great job guys :) This is our new home now and we would definitely keep buying cars at Mercedes...
Response from the owner Replied: Congratulations on your new 2019 Mercedes! We're happy to hear Richard was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- June 10, 2019
From start to finish I was greeted with very professional and polite employees, the service I received from Malik was exceptional, quick and professional. Thank you Mercedes for providing me with exceptional service I always seem to receive.
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Ft. Lauderdale.
Google Review
- June 08, 2019
Went here to drop off my Mercedes Bc the backup cam is not working and for a recall update. We were met by service Rep David, who ended up being very condescending. We asked if we could get a lender car, and he stated, Sorry shouldve called earlier. We dont do lenders last minute. Keep in mind, we...
Response from the owner Replied: Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- June 07, 2019
Went here to drop off my Mercedes Bc the backup cam is not working and for a recall update. We were met by service Rep David, who ended up being very condescending. We asked if we could get a lender car, and he stated, Sorry shouldve called earlier. We dont do lenders last minute. Keep in mind, we...
Google Review
- June 07, 2019
I've always hated going to Auto Nation Mercedes. I would drive my Mercedes to Jacksonville to get it serviced there because the service advisor there was so nice and had taken care of my whole family for years. This time I took a gamble and met with Koby, he has been amazing and I'm very thankful to...
Response from the owner Replied: We are glad you chose our dealership, Pejman. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 07, 2019
Great service
Response from the owner Replied: Hello Greg, thank you for taking the time to leave us this wonderful feedback! We're so pleased to see that you had an enjoyable experience with us. We hope that you have a fantastic day!
Google Review
- June 06, 2019
Ala at Mercedes Benz of Ft. Lauderdale made leasing my first Mercedes an easy, painless and even fun process. She was honest and straightforward and she rearranged her schedule to fit mine. I will lease with Ala at Mercedes again!
Google Review
- June 06, 2019
MERCEDES BENZ OF FORT LAUDERDALE IS THE BEST! I WALKED IN THERE AND LEFT WITH A BRAND NEW GLC 300 COUPE. DAVID HODGES HELPED ME AND IT WAS A SMOOTH AND FAST TRANSACTION!!! I LOVE MY NEW VEHICLE. I RECOMMEND EVERYONE TO GO PURCHASE YOUR NEW BENZ TODAY!!
Response from the owner Replied: Hello, thank you for taking the time to let us know about your experience with David and our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 05, 2019
Very good
Response from the owner Replied: Hello Graciela, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 05, 2019
Response from the owner Replied: Hello Sandra, thank you so much for the high star rating! We appreciate you taking the time to leave us this review. We hope you have a great day!
Google Review
- June 05, 2019
Response from the owner Replied: Hello Harpreet, we appreciate the five star rating! If there is anything else that we can do for you, please don't hesitate to reach out! Have a wonderful day.
Google Review
- June 04, 2019
Service is great but if you are promised a loaner car be prepared to not get it if you have progressive insurance. They wont let anyone with progressive get a loaner car.
Response from the owner Replied: Hi Robby, thank you for bringing this matter to our attention. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2019
Fantastic experience buying my car recently! Stephen Joyner went over and above with his communication and helpfulness during the process.
Google Review
- June 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- June 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- June 01, 2019
My husband and I had a great experience at Mercedes Benz of Fort Lauderdale. Thanks to the help of Eduardo Mancheno and Richard Lopez we were able to bring home a brand new 2019 Mercedes. Keep it up the great job guys :) This is our new home now and we would definitely keep buying cars at Mercedes...
Response from the owner Replied: Congratulations on your new 2019 Mercedes! We're happy to hear Richard was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- June 01, 2019
I am very disappointed that I even considered a brand new Mercedes Benz C class as well as dealing with Autonation. I never imagined that having such a superior brand of a car, and then having disappointing and safety concerns without any resolution at the dealership!I have had and still do have...
Response from the owner Replied: Thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (888) 208-7022 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- May 31, 2019
Great customer service from Salesman Tommy and Financial Service Manager Vilberg.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Mayra, thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with our team. If you ever need any more help, please give us a call!
Google Review
- May 30, 2019
Response from the owner Replied: Thanks so much for your rating. Drive safe, and we'll see you on the road.
Google Review
- May 30, 2019
Very nice, well organized dealership. I was there for a recall work order, therefore I cannot judge on the quality of their diagnostic services or their prices. Loaners available, important detail for me.
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Ft. Lauderdale. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 30, 2019
Response from the owner Replied: Thanks so much for your great rating of the team here at Mercedes-Benz of Ft. Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 30, 2019
There was initial confusion as to which vehicle was where, and what premium packages were included with this vehicle; as the web site had incorrect information. We purchased this vehicle on the advice of a person assisting us using the information on line. After getting the vehicle home, we...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We appreciate your response, Thomas! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- May 29, 2019
watch out for the finance guy..he assumes most people dont understand numbers..thats all ill say
Response from the owner Replied: We are disappointed to see your low star rating. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- May 29, 2019
My husband and I had a great experience at Mercedes Benz of Fort Lauderdale. Thanks to the help of Eduardo Mancheno and Richard Lopez we were able to bring home a brand new 2019 Mercedes. Keep it up the great job guys :) This is our new home now and we would definitely keep buying cars at Mercedes...
Response from the owner Replied: Congratulations on your new 2019 Mercedes! We're happy to hear Richard was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- May 29, 2019
Great experience with bringing in my car or the first time. Chantal, my service agent was clear, informative and proactive. Very friendly and I will extend my warranty based on this experience
Response from the owner Replied: Hi Seth, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- May 29, 2019
Response from the owner Replied: Ashli, thank you for the 5 star rating! We hope you have a great day!
Google Review
- May 28, 2019
Very bad experience with Jose Talma Mardones I called him interested in two cars because our Mercedes Benz lease will end soon , he said he will call me back ... no call... shame .... unprofessional sales person definitely will get the cars in different dealership!!
Response from the owner Replied: Eli, thank you for leaving this feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- May 27, 2019
Outstanding. The buying experience and treatment you'd expect from a first class Mercedes dealer. Luxury all the way. Mark is an outstanding sales associate. Kudos!
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- May 27, 2019
Response from the owner Replied: Thank you for the 5 star rating! We hope you have a great day!
Google Review
- May 27, 2019
My experience was fast. Most of the paper work had been completed before I got there so my wait time was minimal. The staff was very friendly and really helped me feel welcome. Great place to get a MB!
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- May 27, 2019
The young man Toery Williamns who help me was he best I have dealt with in the 15 years I have been going there. No pressure to take services that are not really needed
Response from the owner Replied: Thanks, Frank! Your satisfaction means so much to us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 24, 2019
Response from the owner Replied: Leon, thank you for the 5 star rating! We hope you have a great day!
Google Review
- May 24, 2019
Response from the owner Replied: Hello Asaf, thank you for taking the time to leave us this wonderful rating! We're so pleased to see that you had an enjoyable experience with us. We hope that you have a fantastic day!
Google Review
- May 24, 2019
From the minute I walked in to the time I drove off in my new pre-owned car, EVERYONE at Mercedes-Benz of Ft. Lauderdale were top notch in service and professionalism. My sales associate, Seth, was amazing, patient and professional throughout the whole process in assisting to help find the right...
Response from the owner Replied: Hello Malou, thank you for taking the time to share your thoughts! We're so pleased to hear you have had such a wonderful experience with Seth and our team. If you're ever in need of more help, please let us know!
Google Review
- May 22, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 22, 2019
All staff members doing excellent work.
Response from the owner Replied: Thank you for your kind review; we're happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We look forward to your next visit! Take care!
Google Review
- May 16, 2019
Google Review
- May 15, 2019
Yelp Review
- May 15, 2019
Please do not take your MB here for service. To make this short and sweet, initially they proposed I had all these issues with my car without showing me/indicating any diagnostics. Then, I have a busy schedule, so I decide to give them another shot. (I don't have time to be searching around for...
Cars.com Review
- May 14, 2019
I got my car here at the Mercedes-Benz Ft. Lauderdale. Amiee had been very attentive to my need and kept on checking weeks after the purchase to make sure I am enjoying my ride. Manny in the service department assisted me twice for a minor repair which was painless as possible. Only downside...
Google Review
- May 14, 2019
Google Review
- May 14, 2019
MS ALA IS THE BEST SHE GOT ME JUST WHAT I WANTED AND MORE
Google Review
- May 14, 2019
Cars.com Review
- May 14, 2019
Torey was amazing, kept me updated all through the service process. All the team members were friendly and helpful. Definitely recommend.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We?re glad you found our staff to be so helpful and friendly. We are here to support you through your service every time. Have a great day!
Google Review
- May 13, 2019
Thank you for hosting our Rodan and Fields event
Google Review
- May 13, 2019
Google Review
- May 13, 2019
Great place to buy and fix MB in Fort Lauderdale.
Google Review
- May 13, 2019
This time around, I have to say that my experience was smooth and quick. The customer service was exceptional. I think there was some type of training because it was a complete 360 turnaround from my last visit