Cars.com Review
- April 18, 2025
I dropped my car off on March 27, 2025 after many calls it took almost three weeks to get a diagnostic done on my GL 450. I picked my car up on 04/18/25. It was difficult to contact service advisor Tiffany Ellis, she returned my calls days later. I even received another client's confidential...
Dealer Replied: Hi Katrina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- April 02, 2025
The dealer ship is very professional and very clean. The Sales consultant Jodson Cadet was extremely professional, courteous, and helpful. He was very knowledgeable of the cars and seemed to find a car for me that fit me perfectly. He helped me through the process seamlessly..
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 21, 2025
Everything worked very well for the service for 12,000 miles. The reception, the supervisor and deliver on time, with cleaned car.
Dealer Replied: Hello Claudio, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 23, 2025
i have bought 14 mercedes for my family with sam e at mercedes of ft lauderdale he is professional and honest he made todays transaction feb 22 easy and rewarding ty sam
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- February 21, 2025
Stay away from here— as an owner of an SLS AMG gullwing 2011 purchased at this very dealership you would expect service manager Daryl Jones to respond when required. Not so— even buying a supercar doesn’t ensure getting ripped off!!!
Cars.com Review
- February 04, 2025
Excellent service from the salesman Hashen, very knowledgeable, respectful and very helpful. Very good financial service provided by the expert team. Overall it was great experience!!!
Dealer Replied: Hello Jose, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2025
Eduardo was incredibly patient and calm, helping my mom get the best deal on her new 2025 Mercedes GLA 250. He ensured the car was spotless before we finalized the paperwork and was considerate of our time, working efficiently to avoid any delays. Eduardo even went the extra mile by asking his...
Google Review
- January 12, 2025
I went Mercedes in Ft Lauderdale but I was dreading to go into another dealership . I met with Richard S and it was a pleasure to work with him no hassle I told him what my situation was and he was very patient and professional. I came out with the car I wanted and great deal and super cute...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Aicha! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Google Review
- January 11, 2025
Save yourself a future headache and don't purchase a Mercedes. Honestly, the brand has lost its value primarily due to the service after the sale. I get it, dealing with dealer service departments are already a rat's nest. However, the Mercedes Benz of Fort Lauderdale service department takes the...
Response from the owner Replied: Hello Market, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 11, 2025
Just hung up on the phone with a service advisor that was trying to explain that my 2019 42000 miles car that has been serviced many times before and it’s completely up to date but needed an A2 service will cost me over $3500 to service it because it needs its 60,000 mile transmission fluid changed....
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 09, 2025
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- January 08, 2025
Have a new 2023 E450C.Had some mechanical issues with window. Tory service adviser was great, very nice and kept me posted on repair progress, he ordered part and set up appointment for replacement.Repair was done quicker than expected. Everything works as it should now.Tory, thank you for getting...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 08, 2025
Terrible service. I was driving on the highway in my Mercedes EQS 450+ 2022. The car is under warranty. The battery charge was about 40%. The display showed a battery malfunction error. Without stopping or changing transmission position, go to the service station. I drove to Fort Lauderdale with a...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Cars.com Review
- January 07, 2025
Beautiful dealership, conveniently located on US1. Great selection of cars easily accessed by salesperson. Had a top notch experience, one of the best in fact. My salesperson, Alex, was awesome, he took his time with me, helped me to understand everything about the models. Definitely a positive...
Dealer Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- January 07, 2025
After going in and spending $2200 I went to go pick up the vehicle vehicle was supposedly ready when I got to the vehicle vehicle is leaking oil was not like that when I dropped it off on top of the vehicle was left dirty and not clean, the valet had explained to me that the Car Wash or the people...
Google Review
- December 31, 2024
I would like to take this opportunity to express my gratitude to Raymond Ragnacci, my salesperson at Mercedes-Benz of Fort Lauderdale. I had a wonderful experience when Raymond assisted me in purchasing my first vehicle, an E350, a couple of years ago. His attentiveness, sincerity, and...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Fort Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 26, 2024
This place is a total rip off! I can’t even believe that I’m dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Response from the owner Replied: Hello Irene, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 26, 2024
This place is a total rip off! I can’t even believe that I’m dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- December 26, 2024
This place is a total rip off! I can't even believe that I'm dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Google Review
- December 21, 2024
The worst Customer Service we have ever dealt with. Raymond was rude and dismissive, didn’t own his error and was generally unpleasant. Otherwise a great operation, but he was so bad I had to review. Wow.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 21, 2024
VISIT AT YOUR OWN RISK!!! WHAT TO EXPECT: LIES, MISINFORMATION, TO BE OVERCHARGED AND RIPPED OFF, ALL WITH A SMILE AND BEING OVERPOLITE. Do yourself a favor and avoid this place.
Response from the owner Replied: Hi Donovan, thank you for taking the time to leave us feedback about your experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- December 21, 2024
visit at your own risk!!! what to expect: lies, misinformation, to be overcharged and ripped off, all with a smile and being overpolite. do yourself a favor and avoid this place.
Cars.com Review
- December 21, 2024
VISIT AT YOUR OWN RISK!!! WHAT TO EXPECT: LIES, MISINFORMATION, TO BE OVERCHARGED AND RIPPED OFF, ALL WITH A SMILE AND BEING OVERPOLITE. Do yourself a favor and avoid this place.
Dealer Replied: Hello, we are disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 20, 2024
Thank you so much to Jodson for welcoming me and my family into the Mercedes club! He helped me find the perfect car for my growing family. We could not be happier with the level of service and expertise he provided. Such a great atmosphere and overall experience.
Response from the owner Replied: Hello Erica, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2024
BAD SERVICE! If you haven’t been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You’re guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being...
Response from the owner Replied: Hi John, we are disappointed to learn of your experience here at Mercedes-Benz of Fort Lauderdale, but will take this opportunity to improve. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Response from the owner Replied: Hi Marina, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 949-0623. We look forward to hearing from you.
Cars.com Review
- December 20, 2024
If you haven’t been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You’re guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being overcharged for...
Dealer Replied: Hi John, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Yelp Review
- December 20, 2024
Beware! This place is a total scam and rip off. This comes from management down to the service advisors. They don't care about their customers. They look at them like dollar signs and how much they can rip them off. My car is less than one year old And I have a brake problem for the second time...
Yelp Review
- December 20, 2024
If you haven't been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You're guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being overcharged for...
Cars.com Review
- December 19, 2024
Worst experience I’ve had in my life. Brought my car in second time for the same issue. Took them five days to just look at it and then they told me I have to pay to get it fixed. My car is not even one year old. This place will say anything to rip you off. DO NOT TRUST ANYTHING THEY SAY
Consumer Replied: I tried calling this number about eight times and left messages. And no one calls you back. They really don’t care about their customers. It’s just an automatic email response to make believe they are trying to work things out, but they don’t.
Google Review
- December 16, 2024
Terrible service and zero communication. My Mercedes S580 has been sitting in their service center for over two months with no updates. The service advisor, Francisco Moreno, repeatedly made false promises to call me but never followed through. I asked three different staff members to close my car,...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 16, 2024
Inexcusable Service and False PromisesThis dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my service...
Response from the owner Replied: Hi Anastasia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 16, 2024
Inexcusable Service and False Promises This dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Yelp Review
- December 16, 2024
Terrible service and zero communication. My Mercedes S550 has been sitting in their service center for over two months with no updates. The service advisor, Francisco Moreno, repeatedly made false promises to call me but never followed through. I asked three different staff members to close my car,...
Google Review
- December 14, 2024
I’m not sure what’s up with Mercedes and their customer service. But 2nd one I went to today. And the receptionist had an attitude. I told her I’m lookin for a “cargo van”. She made it look like she was making a call to a sales person. I was looking at other cars while waiting and on the phone and...
Response from the owner Replied: Hello Julien, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 13, 2024
Review for Mercedes-Benz Center of Fort LauderdaleOur experience with this service center was highly disappointing. We left our vehicle here, only to find out six days later that no one had even looked at it. When we came and asked, they blamed delays on staff vacations, which is unacceptable.They...
Response from the owner Replied: Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 13, 2024
Excellent attention and serviceExcelente Atención y servicio
Response from the owner Replied: Hola, ¡es fantástico leer comentarios tan maravillosos sobre tu reciente experiencia con nosotros! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- December 08, 2024
Had the pleasure of meeting Richard Perry today. He was patient, knowledgeable and just a pleasure to deal with! Thank you Richard!
Response from the owner Replied: Hi Aaron, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 06, 2024
My worst experience with Mercedes dealer in past 20 year. Lesly my service adviser worst communication....recall that was suppose to be 3-4 hours took 3 days. when i got my car back it was completely dirty, and when i asked why my car is not washed i was told that it was. please see pictures of my...
Response from the owner Replied: Hi Michael, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 04, 2024
Yet another miserable service experience at Mercedes Fort Lauderdale. Not sure how they continue to get business. I was there for new brakes, front and back, not a cheap proposition, and it was a disaster. Just like my last experience there. They had promised they'd have an additional part I needed,...
Response from the owner Replied: Hi Paula, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 01, 2024
very good okmuy bien ok
Response from the owner Replied: Hola Alexander, te agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios. Si alguna vez necesitas ayuda, llámanos. ¡Disfruta de tu viaje!
Google Review
- November 28, 2024
I recently purchased a new Mercedes from Alisa . She was extremely professional and went out her way to help me with my new purchase. Definitely ask for Alisa if you are looking for a new or used Mercedes, you won't be disappointed.
Response from the owner Replied: Hi Monika, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
I am very grateful to Richard Sassine Perry. He helped me choose the perfect car that fit my budget, and I am extremely satisfied. On the first day when we arrived to look at cars, he immediately suggested we take test drives in several vehicles, which we did. He assisted us for 4 hours, but we...
Response from the owner Replied: Hi Elena, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Feel free to stop by if you ever need any more help.
Google Review
- November 28, 2024
Just bought my first Mercedes with Ivan. Quick, efficient, professional. Also had a warm welcome from the manager Joe Hagen, who answered the additional questions I had. Will definitely come back for my next Benz!
Response from the owner Replied: Hello Roman, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 23, 2024
Excellent and friendly service. Michael Ferrero is the best. Great coffee.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Dalia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Great place
Response from the owner Replied: Hi Donald, thank you so much for your positive comments about Mercedes-Benz of Fort Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 21, 2024
If you like to waste your time look no further than this dishonest & unprofessional dealership.First interaction with these guys was over the phone I had to request a day off work to come check it out. I have called the day of to follow up with our appointment only to find out they didn’t have it on...
Response from the owner Replied: Hi Alan, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 21, 2024
Everything went as planned.
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- November 19, 2024
I had a great experience selling my used Mercedes working with Todd Fine. Todd was extremely professional and efficient. He was respectful of my time and worked to ensure the process was seamless. I will certainly reach out to Todd again when buying or selling a vehicle in the future.
Response from the owner Replied: Hi Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 18, 2024
The service on my Mercedes-Benz EQB 250+ went well. The car was having work done on the hood because technicians scratched it all over during a previous repair. Torey was able to get them use clay brick and buffing to remove it. Thanks Torey! You always try to make it right. Also, I was charged...
Response from the owner Replied: Hi Pierre, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 17, 2024
We are part of Mercedes family since 2019! Great service in Fort Lauderdale with Xavier!!! Mercedes level high educated team!!!We was lucky to get our new Mercedes (third one) with Carlo as our sale manager. He was very helpful and honest with presentation and explanations. After little conversation...
Response from the owner Replied: Hello Suren, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 15, 2024
Cannot say enough good things about my car buying experience here. This was my first time buying a car sight unseen, across the country and online. I can’t emphasize enough, the absolute professionalism and awesome experience I encountered from start to finish with stellar sales person Ray Ragnacci....
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 15, 2024
I had such a great experience here. I purchased my car through Ivan who was very efficient, knowledgeable and very patient. If you go ask for him you won’t regret it.
Response from the owner Replied: Hello Rachel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- November 15, 2024
Cannot say enough good things about my car buying experience here. This was my first time buying a car sight unseen, across the country and online. I can't emphasize enough, the absolute professionalism and awesome experience I encountered from start to finish with stellar sales person Ray Ragnacci....
Google Review
- November 14, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Fort Lauderdale. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- November 12, 2024
A huge thank you to Clifford (Best Known As Jason) Lawford for making my birthday dreams come true! I lost my beloved Lunar Blue C250 to Hurricane Helene, and I searched for weeks to replace my heart break. Jason responded to me immediately when I inquired about the Cabriolet. The next day we found...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nancy! Feel free to stop by if you ever need any more help.
Google Review
- November 10, 2024
Jason (who worked with me until late into the evening) is an Excellent sales rep! Thank you for listening and delivering, so far I am happy with my purchase.
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- November 08, 2024
One star for the polite crew when I brought the car in. The 4 missing stars for not returning call after at least 4 calls to schedule my car for service.. Then to make matters worse, I left a call for the service manager to call me back to complain about the unresolved issue but he never called...
Response from the owner Replied: Hello Mourad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- November 07, 2024
My slc300 2018 went in with 6 different warning lights and would barely move with locked up wheels. I thought it would take two weeks and they had my car back the next day! Such great service car is amazing! Thank you so much Mercedes Fort Lauderdale!
Google Review
- November 06, 2024
Great experience! I will be back...
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- November 03, 2024
Man! If you're looking to deal with an awesome Sales man that is looking out for you best interest then Ray is your guy. We were in a nightmare of a situation with our current vehicle.. But he worked his magic and helped us out drastically! We couldn't thank him enough. I wish I can give him more...
Response from the owner Replied: Hi Eric, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- November 03, 2024
Man! If you're looking to deal with an awesome Sales man that is looking out for you best interest then Ray is your guy. We were in a nightmare of a situation with our current vehicle.. But he worked his magic and helped us out drastically! We couldn't thank him enough. I wish I can give him more...
Google Review
- November 01, 2024
I would like to say special thank you to sales manager Tim Beverly for helping me with some financial questions I had.
Response from the owner Replied: Hi Edward, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 28, 2024
I came here with the problem that was very time sensitive. My trunk got locked with raw meat and dairy inside. I spend the whole day starting at 7 AM to try to fix it - Going through different dealers and body shops. My last choice was Mercedes dealership because I knew it might get expensive.When ...
Response from the owner Replied: Hi Valentina, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- October 26, 2024
This dealership has the WORST service department due to the incompetence and unprofessional behavior of the service manager Daryl Jones.Daryl does not care about any anything other than his paycheck, which is why he refuses to fix WARRANTY ISSUES on my new vehicle, because his paycheck is based on...
Response from the owner Replied: Hi James, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 24, 2024
THIS IS NOT THE MERCEDES DEALER U WANT TO COME TO SPEND YOUR HARD EARNED MONEY!!! Took my car for service NEVER AGAIN!!!! Took them two weeks just to “LOOK AT” my car to see whats wrong! No regards for people time, even though i had an appointment to get my car serviced NO LOANER but my niece came...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 23, 2024
I had the pleasure of working with Todd Fine in the sales department at Mercedes Benz FLL, and I couldn't be more impressed with the exceptional service I received. Todd went above and beyond to help me connect my new car to the MBme app. He was incredibly helpful, patient, and fast! His knowledge...
Response from the owner Replied: Hi Lucia, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Google Review
- October 23, 2024
Amazing experience! Highly recommend this dealership and particularly my salesman Ivan!
Response from the owner Replied: Hi Karen, we are very happy we could provide you with a positive experience! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Google Review
- October 23, 2024
I can highly recommend working with Todd as a sales consultant at Fort Lauderdale Mercedes-Benz. I have worked with several other dealerships in the area and this was by far the best experience I have had. Todd was able to narrow down the options that met my needs and presented me with two vehicles...
Response from the owner Replied: Hi Jane, thank you for taking the time to leave a review for us at Mercedes-Benz of Fort Lauderdale. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 23, 2024
The team at Fort Lauderdale have been ripping me off for months, and I fell for it. It’s like going to your doctor for chest pains, and he / she recommends a hair cut. From sensors to trying to get me to replace a harness and body work totaling 11k. I took it to an expert to find out harness is...
Response from the owner Replied: Hi Dwight, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- October 23, 2024
Great experience the other day at Mercedes Fort Lauderdale. Our advisor Jodson took care of us start to finish. We made a deal that day and he stayed late to get us over the finish line. Has been staying in touch even after the sale, which is always nice. Thank you!
Response from the owner Replied: Hi Lorenzo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Fort Lauderdale. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 21, 2024
Probably just avoid this Mercedes dealership all together if you can, but especially the service department. If you don’t heed this advice and try anyways make sure your advisor isn’t Robert or they might lose your car altogether. We brought our 2023 EQS in for the brakes. They couldn’t figure out...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 20, 2024
I recently had the pleasure of working with Hipolito Vazquez, a service advisor at Mercedes-Benz Fort Lauderdale, and I cannot recommend him enough. Hipolito displayed an exceptional level of kindness, professionalism, and precision in addressing all the concerns I had about my Mercedes Maybach. He...
Response from the owner Replied: Hello, we're happy you found Hipolito to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 17, 2024
One of the best experiences I have had ever buying a car. Ask for Jodson, he and Bryce will take good care of you. Very honest and want to meet your needs.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Matthew! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
We had an excellent experience on every levelworking with Todd Fine and his team. Todd assisted us with a custom build GLC and kept us informed at all times from the order to delivery and beyond. He was there every step of the way to guide us through the process. Todd also offered valuable insight...
Response from the owner Replied: Hi Annette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 13, 2024
Dear Mercedes of Fort Lauderdale,I am writing to express my disappointment with the unprofessional behavior of the sales manager, Andy, during our recent visit to purchase an EQS 450. While our sales representative, Enrique, was exceptional and worked hard to meet us on a mutually agreeable price,...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 13, 2024
Came in for alignment for my MB GLA 250. Place is disorganized. My appointment was at 3:30 pm. Arrived 15 minutes earlier, been told appointment will take 45-1 hour. Spend over 2 hours to find out that car was still pulling to the right. Called again and scheduled an appointment to redo the...
Response from the owner Replied: Hi Dmitriy, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Here at Mercedes-Benz of Fort Lauderdale, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 949-0623 to discuss ways we can better serve you in the future.
Google Review
- October 12, 2024
Horrible customer service provided by Bryan Gonzalez and Service Manager Daryl Jones. Arrogant, unprofessional, careless employees. The worst Mercedes- Benz Service Department.
Google Review
- October 11, 2024
Very professional staff
Response from the owner Replied: Hi Janice, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2024
Had an awesome experience at this Mercedes dealership. From the start to finnish. Sales person was Carlo we went in and found a car that we liked. Sat down and he presented a deal that wasn't what I thought was in my best interest. I told him what I was looking for and he said the car is a 2025...
Response from the owner Replied: Hello Jorge, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 08, 2024
I went there to look for a new car and only one person asked if I needed help and I said no thank you. Usually when I go to a car dealership salesman wants to help me get the car I need but this dealership is different.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 05, 2024
I had the absolute pleasure of working with Todd at Mercedes of Ft. Lauderdale, and I can’t recommend him enough! I came in looking for a BMW, and from the moment we connected, the process was smooth, simple, and stress-free. Todd made everything incredibly easy, handling all the details with...
Response from the owner Replied: Hello Mel, we're happy you found Todd to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 05, 2024
Response from the owner Replied: Thank you for rating us. If you are willing, please contact us directly at (954) 949-0623 so that we may discuss your customer experience in detail. We look forward to hearing from you.
Google Review
- October 04, 2024
I got a new GLE63S with this dealership and it was a great experience. They beat my brokers deal, took a trade in, and really made process smooth.Came back the next week and got another car with them as well.Calin the manager is amazing 10/10 and took care of me like family .
Response from the owner Replied: Hello Adam, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 04, 2024
I recently purchased a car from Richard, and I couldn’t be more impressed with the experience! From start to finish, Richard went above and beyond to ensure everything was smooth and stress-free. His knowledge of the vehicle, transparent communication, and genuine dedication to customer satisfaction...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Friendly and knowledgeable staff.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2024
Response from the owner Replied: Hi, thank you so much for your rating! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 27, 2024
Response from the owner Replied: Hi Paul, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing to give us another chance, please reach out to us at (954) 949-0623 to speak to our manager directly.
Google Review
- September 27, 2024
The service quality here is reminiscent of a dodge dealership, and I would suggest looking into other locations. I've visited twice, and both times the treatment felt mediocre not at all up to the standards expected from Mercedes.
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 27, 2024
I strongly believe that the service department needs to improve the quality of their service for Mercedes Benz. It is currently subpar and needs significant improvement.
Response from the owner Replied: Hi Carmelle, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- September 27, 2024
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Fort Lauderdale. The team and I love to see such great feedback! All the best to you!
Cars.com Review
- September 27, 2024
I am very disappointed with this dealership. I researched many car dealerships around the country to find a good weather one owner vehicle. I found the exact vehicle that I wanted at Mercedes Benz of Fort Lauderdale. A 2017 Cadillac XT5 with 60,000 miles on it. I spoke with a Sales person Tony (who...
Dealer Replied: Hi Henry, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 21, 2024
Response from the owner Replied: Hello, we really appreciate your positive review! Drive safe, and we'll see you on the road.
Google Review
- September 16, 2024
2 week wait for loaner vehicles is absolutely absurd. I’ve been a customer for more than 20 years and loaner vehicle availability has never been an issue. Any explanation for this?
Response from the owner Replied: Hello Sebastian, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 16, 2024
My tire started leaking on the turnpike during a road trip, so I came to the closest Mercedes dealership for help (yes, it was this one). Unfortunately they couldn’t “look at the tire until end of the day” even though it was 11:30am. Not resolve the issue…. just simply look at it. When I asked about...
Response from the owner Replied: Hi Will, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- September 13, 2024
I came on July 15th for service and an alert on my dashboard that read Check Coolant Level! See Operator's Manuel! Due to the system being down, I was told that it wasn't on record that I'd reserved a loaner, which only allowed me to utilize the loaner for a few hours instead of accommodating a...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 11, 2024
I have called and spoken to so many people at this location and the only person that has gone above and beyond and looked at my account to assist me is Tiffany service advisor in the service department! She should really be in management!!! If you need service for your vehicle see her as she is the...
Response from the owner Replied: Hi Evelys, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 11, 2024
I brought my vehicle there to get serviced on a Saturday to get serviced. And they told me they can’t service me because lack of staff. And so I brought my vehicle back on a Monday early. & just the customer service isn’t what u want to deal with when you need your car serviced.I sat with an...
Response from the owner Replied: Hi Kenton, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 10, 2024
I am writing this review because of my salesmen Richard. I am an out of state buyer which can make the process a bit more lengthy and Richard was there every step of the way. Great communication from him and detail. He is definitely someone that has your best interest in mind and I would recommend...
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- September 09, 2024
Bunch of absolute crooks. Bought a $1900 replacement battery for my S63 AMG. Battery stops holding a charge after 6 months and will not honor the 2 year warranty. Want to charge me $400 to check the battery that is clearly defective and still under warranty. Take your car somewhere else. Dealerships...
Google Review
- September 08, 2024
Excellent service, great sellers and personalized attention, I thank you very much for all your serviceExcelente servicio,, grandes vendedores y una atención personalizada, les agradezco mucho todo su servicio
Response from the owner Replied: Hola Rafael, ¡es fantástico leer comentarios tan maravillosos sobre tu reciente experiencia con nosotros! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- September 08, 2024
I am writing this review because i had a great experience working with Todd at this dealership he’s all around a good person. He is spot on with knowing what you want and has a lot of knowledge with cars i got a c43 Amg from todd and i talked to a bunch of other sales people about this car and there...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 07, 2024
I can't say enough good things about Rob Blair at Mercedes-Benz Fort Lauderdale. He truly went above and beyond to help us out on a weekend when we had a flat tire. Despite being told over the phone that it couldn't be replaced until next week, Rob stepped in and made it happen much faster, going...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 06, 2024
I had an exceptional experience working with Todd Fines at Mercedes-Benz Fort Lauderdale! From the moment I walked into the dealership, Todd made me feel welcome and valued. He is incredibly knowledgeable about the entire Mercedes lineup and took the time to understand exactly what I was looking for...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Maverick! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Google Review
- September 05, 2024
If I could give zero stars I would. This is such an unprofessional and poorly run Mercedes dealership. I scheduled an appointment to have my battery replaced and was told it would be a quick service so that I could just wait. I show up to my appointment and now they're too busy and I'll have to...
Response from the owner Replied: Hello Kai, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (954) 949-0623.
Yelp Review
- September 05, 2024
If I could give zero stars I would. This is such an unprofessional and poorly run Mercedes dealership. I scheduled an appointment to have my battery replaced and was told it would be a quick service so that I could just wait. I show up to my appointment and now they're too busy and I'll have to...
Google Review
- September 05, 2024
Me and my wife recently purchased 2 cars from Peter McInnis at Mercedes-Benz of Fort Lauderdale, and our experience was outstanding. Peters dedication and persistence were evident throughout the entire process. He was consistently proactive in following up and made sure we was informed at every...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Peter! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Yelp Review
- September 04, 2024
Subject: Extremely Disappointing Experience with Mercedes Benz Fort LauderdaleI feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale.Let me start by giving some background. Over the past two decades, I've...
Google Review
- September 04, 2024
I have very good experience every time in this location. Thank you and we will continue be your customers.
Response from the owner Replied: Hi Maria, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2024
AutoNation the worst they try to take advantage of people with the money in Fort lauderdale Joe the manager condescending Very unprofessional! Purchase your Mercedes from anywhere, but AutoNation.
Response from the owner Replied: Thank you, Jeff, for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 31, 2024
Richard is one of the best big up to him he got me right 🔥
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 30, 2024
Amazing service! I’ve been a long time customer for this dealer. Our sales person Carlos Escobar was amazing and helped us leave with what we wanted, 5 star. Love our new 2025 GLE. Antonella in finance was great too. Fernando Reginfo super helpful and kind too. Overall great experience. Super happy...
Response from the owner Replied: Hi Fabiola, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- August 29, 2024
I had the pleasure of purchasing my vehicle August 28, 2024 with Tiffany Silburn. She was extremely helpful, patient, kind, thorough, calm, and she got me the best deal for my vehicle. She did not pressure me into anything! She went above and beyond literally sweating trying to locate the vehicle I...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 29, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Fort Lauderdale!
Google Review
- August 28, 2024
I have been servicing my car at Mercedes of Ft Lauderdale for several years. They are always extremely courteous, explain what they need to do, and keep me updated. I want to call Chris out who was my service manager on my recent visit. He could not have been more conscientious and helpful. Truly...
Response from the owner Replied: Hi Michael, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- August 27, 2024
UPDATE: Previous review was incorrect and written in haste. Service Director reached out immediately and resolved the issue they were having. I concur to give this dealership sales & service 5 Stars. Dealing with them over 15 years old well satisfied.
Response from the owner Replied: Hi Paul, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Fort Lauderdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- August 26, 2024
Subject: Extremely Disappointing Experience with Mercedes Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale. Let me start by giving some background. Over the past two decades,...
Dealer Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 26, 2024
Yesterday I leased a 2025 Mercedes-Benz Exceptional and positive experience. Jason took really good care of us, he was super professional and he made his best to understand my needs and preferences.The lease process was super smooth. My entire experience was amazing so far. Thank you Jason !! Thank...
Response from the owner Replied: Hi Caroli, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 24, 2024
Sales team was great! Corporate not so good could not get new car and cash from trade for 10 weeks but were able to sell trade promptly!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 23, 2024
We took our 4-month-old car to the dealership because the air conditioning was broken. Rudy has tried by all means to get a car while ours is being repaired and has not been able to get one. Now I am waiting to see if the manager will give me one while our “new car” is being repaired 😓 Wish me luck!
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 23, 2024
Great service as usual!
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Feel free to stop by if you ever need any more help.
Google Review
- August 22, 2024
Good service
Response from the owner Replied: Hi Jose, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 22, 2024
I came in today to look at cars just to look around. My car was appraised last night at a different dealership and there was no mention of my sunroof being broken was brought up. I drive my car daily and never had an issue with my sunroof. When this dealership appraised my car today, now my car...
Response from the owner Replied: Victoria, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- August 22, 2024
Alissa was the best, even called from her vacation to make sure everything went smoothly. Her team was exceptional. Who knew buying a car can be a pleasant experience. Alissa and her team definitely stand out!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 22, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Fort Lauderdale. Kind regards!
Google Review
- August 22, 2024
I received a recall message from the dealership I purchased my car from, and went online to find the service center closest to me to schedule an appointment.While on the website I saw a special for a diagnostic scan for $99. So I made the recall appointment, mentioned the special and my the desire...
Response from the owner Replied: Hi Sharlene, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Yelp Review
- August 22, 2024
Manny in service!! Thank you for handling my c300 cab. It was serviced. fixed and detailed. Everything was great. I appreciate him being there, I will come back for future services
Yelp Review
- August 21, 2024
I would like to start to say Xavier Alaina is so unprofessional I came here to 2 days ago for my car and I try to called him to ask about my vehicle 0 response from him I never saw him again I had to go talk to the manager to get responds from my vehicle he was extremely rude as well. I ask for...
Google Review
- August 21, 2024
Never again back to this location….Waiting lines event with an appointment…nobody cares about your time…
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- August 21, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 20, 2024
Response from the owner Replied: Hi Manuel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 20, 2024
What a great experience purchasing my new AMG E53. I really came into to “look”. This is where the sales consultant has a chance to make or break a sale. Had Jodson not been engaging I doubt that I would have left with a new car. He didn’t really try to sell me. He let me sell myself and that’s a...
Response from the owner Replied: Hi Kevin, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- August 19, 2024
I recently had the pleasure of working with Rudy at Mercedes Service, and I am happy with my experience. Rudy's professionalism, attention to detail, and exceptional customer service made all the difference. He went out of his way to ensure the job was done as quickly as possible without...
Response from the owner Replied: Hi Anna, thanks for your praise and kind comments about Rudy. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 19, 2024
Subject: Extremely Disappointing Experience with Mercedes Benz Fort LauderdaleI feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale.Let me start by giving some background. Over the past two decades, I've...
Response from the owner Replied: Hi Carlos, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- August 17, 2024
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Fort Lauderdale so highly!
Google Review
- August 15, 2024
Shout out to Joseph Hagen for getting my sister car out after hours ! Your the best
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 15, 2024
Special thanks to the Sales Manager Joseph Hagen for going above and beyond for me tonight and helping me retrieve my vehicle. Another thanks to my service advisor Feliberto Pena for assisting him after hours. You guys were awesome.
Response from the owner Replied: Hi Brianna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2024
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- August 13, 2024
What an amazing staff. We took a long smooth road trip in our Mercedes from NY to Florida this weekend. Once home we stopped into MB-FLL and was treated, "Lovely." We needed light maintenance and ordered a few detail items and was sent off with a fresh car wash. As we waited, we shopped......OMG!...
Response from the owner Replied: Hello Mahaley, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 13, 2024
Sam and Tony were amazing! Excellent service
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 13, 2024
I took my SUV to service because my tire had a nail, I got the tire, maintenance and warranty package when I purchased the vehicle in Virginia.Worse experience ever! They could not see in their system all the packages I had. Trying to contact the dealership was such a pain and nobody answered. They...
Response from the owner Replied: Hi Janeth, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- August 12, 2024
The two top folks at MB Fort Lauderdale A J Modica and J Lawford
Response from the owner Replied: We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 10, 2024
It was a truly incredible experience, the attention I give it 10 out of 10Fue una experiencia increíble de verdad la atención le doy 10 de 10
Response from the owner Replied: Hola Frawin, nos alegra que hayas encontrado que nuestro personal te brindó tanto apoyo durante tu experiencia aquí en Mercedes-Benz de Fort Lauderdale. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- August 10, 2024
I had my car in service and it was ready 3 days before I came to pick it up. I showed up on Saturday morning to collect my car took 45 minutes get out the door. First - my service guy was awesome, he was with a customer so I decided to walk the showroom. I found a car I was interested in, not one...
Response from the owner Replied: Hi Mila, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 10, 2024
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- August 09, 2024
If you buy a brand new car here, be prepared to spend a couple thousand more to polish off their surface protection treatment.
Response from the owner Replied: Hi Jussi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 09, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Fort Lauderdale. If there is anything else we can do for you, please don't hesitate to let us know (954) 949-0623. Have a great one!
Google Review
- August 09, 2024
Fast service
Response from the owner Replied: Hi Felix, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Google Review
- August 09, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- August 06, 2024
Response from the owner Replied: Hi Ariella, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 06, 2024
My experience with Mercedes is awesome service is excellent the people are professional and kind
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 04, 2024
Well designed and very clean. The salesman Eli’s was very kind and helpful. He was very knowledgeable.
Response from the owner Replied: Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 01, 2024
I visited MB Ft.Lauderdale showroom where I got an offer for a new vehicle. We had around $150/month difference, so we could not agree and sign the deal.After several phone calls from the sales man, I got a call from a manager named Calin Orban where he asked me what held me back from closing since...
Response from the owner Replied: Hello Marcos, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 31, 2024
In May, I purchased a pre-owned 2019 car. I drove the vehicle, decided to purchase it and was told by the sales rep that the car was being prepared to be delivered to me clean. This process took about 2.5 hours.The performance of the sales rep, Nicolas Vasquez, was very unfortunate. Once the car was...
Response from the owner Replied: Hi Estefania, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 30, 2024
Great service!
Response from the owner Replied: Hi Kim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 30, 2024
A little disappointed in their attentiveness to customers...I have been here a few times and nobody is around to help customers. You have to hunt someone down every time.
Response from the owner Replied: Thank you, Loech, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (954) 949-0623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- July 29, 2024
We had been shopping for a car for a few months. We had two dealers left to go and look at. Our first and last stop was Mercedes. We walked in and there was no pressure. We looked at the floor models and 10 min of being there we were greeted by Seth. He was pleasant and not pushy. When we were ready...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- July 29, 2024
"I recently leased a brand-new Mercedes Benz GLE350W4, less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of Fort Lauderdale was nothing short of appalling. Their lack of...
Dealer Replied: Hi Anndolly, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Yelp Review
- July 29, 2024
"I recently leased a brand-new Mercedes Benz GLE350W4, less than 10 months ago, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of Fort Lauderdale was nothing short of appalling. Their lack of...
Cars.com Review
- July 27, 2024
Stanley in parts very helpful and responsible. Also able to schedule repairs as needed quickly
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 26, 2024
If I could give a 10 star I would, I came in for service and met with advisor Tory Williams. All around he was very patient, great customer, kept me at ease and worry free. I’m satisfied with the services I received.
Response from the owner Replied: Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 24, 2024
Nice ! Super friendly personal
Response from the owner Replied: Hello Mirtha, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 22, 2024
Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location,...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 22, 2024
Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location,...
Dealer Replied: Hi Aleksandr, thank you so much for your positive comments about Mercedes-Benz of Fort Lauderdale! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 22, 2024
Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location,...
Dealer Replied: Hi Aleksandr, thank you so much for your positive comments about Mercedes-Benz of Fort Lauderdale! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 19, 2024
I will never go there to take care of my car. I have a new car in 2023. And I have 4 children. They left me for a week without a replacement car!!! The service is really bad, I will never go back there
Response from the owner Replied: Hi Lior, thank you, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- July 19, 2024
After 4 weeks of diagnosis we were told we needed a $5000 transmission repair. Our primary complaint was the battery kept dieing. We approved the repair, another week went by and we were told the battery needed replaced. We were never called, we left messages that were not returned even 3 to the...
Response from the owner Replied: Hi Paula, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- July 18, 2024
Thank you for making me happy! Best deal ever! Roman was great and made my dream come true!God bless you all at MBFL!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alena! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 18, 2024
When under warranty...brought car back 5 times with same misfire. It never got fixed. Now at the 7th time, same problem and now out of warranty...they want to charge $2600 to fix it. They are refusing to pay for it. This is just wrong.
Response from the owner Replied: Hi Daryl, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Cars.com Review
- July 16, 2024
I have had service twice in one week. Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability!
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 15, 2024
Excellent attention from Elie AttieExcelente atención de parte de Elie Attie
Response from the owner Replied: Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- July 15, 2024
I have been a customer of Ft Lauderdale Mercedes Benz since 1999 and very pleased to continue to both purchase my cars there as well as do the service of the vehicles.
Response from the owner Replied: Hi Philip, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Fort Lauderdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- July 14, 2024
I’ve had may Mercedes GLE-63S AMG to multiple Mercedes dealers. This service department is hands down the best. They are prompt, repair my issues correctly the first time and have amazing customer service. Mary and Daryl are a pleasure to deal with and very professional! Highly recommend.
Response from the owner Replied: Hi Brooke, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Google Review
- July 11, 2024
My experience with Mercedes Benz of Ft.Lauderdale has been less then impressive. The sales person from whom I purchased my vehicle although responsive provided incomplete information and is abrasive. The service department rep forgot to f/u and the service manager takes 4 days to respond and only...
Response from the owner Replied: Hi Susanna, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 11, 2024
Excellent service. Wait area was very good. People very friendly.
Response from the owner Replied: Hi Dushyant, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!
Google Review
- July 08, 2024
My fiancé and I have purchased multiple vehicles from Mercedes-Benz of Fort Lauderdale through Joe Hagen. Recently, I expressed interest in a vehicle and contacted Joe, who confirmed its availability. Upon visiting the dealership, I was informed that Joe had (unfortunately) been promoted to manager,...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 03, 2024
My trade in process was so easy & simple! Serraya was the best!! 10/10
Response from the owner Replied: Hi Kierra, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 30, 2024
Lance was super knowledgeable and i truly appreciate getting the best advice as to what's the best car for my needs
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 30, 2024
Lance was super knowledgeable and i truly appreciate getting the best advice as to what's the best car for my needs
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- June 29, 2024
Horrible service these people don't respect their customers all they see is $$$ I would not recommend this dealer to no one i had better service at pallmetto 57 Nissan
Yelp Review
- June 29, 2024
I recently took my AMG GTS in to Ft. Lauderdale for service. My representative was Filiberto. He was extremely polite and kept me up to date on service through whole process.Very pleased with the dealership.
Google Review
- June 28, 2024
Roman helped my boyfriend and I get our dream car and made the process a breeze. Although their system was down, Roman and the finance team made sure it was no inconvenience to us. I highly recommend getting your new ride at this Mercedes dealership and working with Roman!!Thank you again! We...
Response from the owner Replied: Hello Alyssa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 26, 2024
I had an AMAZING experience here! Alisa helped me find the perfect, beautiful new car and i could not be happier! Thank you, Alisa for going above and beyond for me!!!
Response from the owner Replied: Hi Emma, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 24, 2024
I was there to do a complete tired change but the service rep Manuel was very unprofesional, so the worst service ever. he bring my car and I jut left without any kind of attention. Regards Abelardo Alvarez
Google Review
- June 21, 2024
I have three Mercedes and the service at Fort Lauderdale Mercedes-Benz is the worst experience I have had in the last three times. I have been there. They have refused issues that have to be warranted that I had to pay for on my brand new cars. They never have loaners and don’t value peoples time....
Response from the owner Replied: Hi Dmitry, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 21, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- June 20, 2024
Outstanding service. Staff is very professional.
Response from the owner Replied: Hello Sherriel, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 19, 2024
Having owned various Mercedes in our household over the years, this is the third MB dealership we’ve worked with.I brought my car in for a safety recall.The lady I spoke to for scheduling call was excellent. Inquired about appointment length, was told service would be ~2 hours.Showed up, was pointed...
Response from the owner Replied: Hi Shane, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 17, 2024
On June 2nd, 2024, I purchased a certified pre-owned 2020 Mercedes-Benz E 350 from Mercedes-Benz of Fort Lauderdale. Three days later, while driving on the turnpike, I noticed a significant vibration as the car approached 80 mph. I returned the car to the dealership, where they assured me that the...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 17, 2024
Excellent service, Ala was wonderful!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 16, 2024
I brought the car I purchased in January in for a check engine light and already knew it was the transmission. They fixed a module in the steering column and gave it back. After driving it home, ten miles, the light came back on. Three weeks later and after paying two deductibles I got it back. So...
Response from the owner Replied: Hi Lori, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. If you are willing, please call our General Manager at (954) 949-0623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- June 15, 2024
I bought my SUV to be diagnose for an issue I was having when I came back to get my vehicle I didn’t think to look in my back seat they totally dismantle my back seat to get under the seat to get to my gas pump they didn’t put back the plates that goes over the gas pump and I was smelling gas all...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- June 12, 2024
Excellent service
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 12, 2024
Todd Fine at Mercedes Benz Fort Lauderdale is by far the most personable Sales professional you’ll ever meet. Not only does he roll out the red carpet and give you the white glove treatment. He is your goto for all things going forward. Best customer experience hands down from any dealership.
Response from the owner Replied: Shelley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 11, 2024
They are pretty good, but we had a complaint. In this day and age it took us several days and long hours just to get the paperwork done to buy a car . My husband had sent them email with details but no paperwork was ready and we sat for nearly half a day . Other than this I like this dealership and...
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. We will use your comments to refine our efforts to ensure this issue does not happen again.
Yelp Review
- June 11, 2024
Worst customer service I've ever experienced with a car dealership. From service to management, extremely unprofessional.
Google Review
- June 11, 2024
Service part is amazing.My service advisor Christopher Jablowski was always on top of everything, very helpful and he knows everything.The reason for the 4 and not 5 stars is the interaction that I had with a sales rep on my last visit when I was trying to trade in my E class.
Response from the owner Replied: Hi Ionut, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 10, 2024
I recently purchased a new car from Mercedes-Benz of Fort Lauderdale and had an exceptional experience. I worked with sales representative Hazem and his manager AJ, both of whom provided outstanding service.Hazem was incredibly knowledgeable and attentive, taking the time to understand exactly what...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Yoni! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 10, 2024
All work was done to my expectation and in a reasonable time frame. Mike was able to give me updates and keep me informed
Dealer Replied: Hi Sean, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 08, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- June 07, 2024
The sales experience was OK. I knew it price I wanted to pay. I had to negotiate a little bit. The only problem is they sold us a car that already is due for an inspection and we were told to go to an Audi dealer which I don’t think is appropriate, I think the inspection should be taken care of...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- June 07, 2024
If you buy a car, you should be in love with it. - Richard @Mercedes Benz Fort LauderdaleRichard deserves 100 stars. This is the best seller I’ve met at the location.This is my second Benz from this location.There were a few times I’ve reached out in the last year to trade in and get a newer car....
Response from the owner Replied: Hi Brianna, Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- June 07, 2024
The best purchase in many years . I recommend Todd Fine is a great salesman. Highly recommended
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!
Yelp Review
- June 07, 2024
I would not know where to begin. From the disconnected experiences in service at all levels including management. To the $10k bill to replace 2 tires and rims with a few tie rods. Additional damage was made up. It's all just a nightmare. These interactions cause a ton of anxiety. So I take my new...
Google Review
- June 06, 2024
I had needed an ignition switch for my C300 that’s how I ended up calling the part department. This gentleman who picked up my call was very pleasant to me. He helped me verified the part number and ordered it for me. This place has great customer service. Make me love my Benz even more.
Response from the owner Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 06, 2024
Excellent service and was patent with me allowing me to feel comfortable and not pressured to make a fast decision
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- June 06, 2024
Do not take you car there if your car is older than a model year 2000. They say they will not work on it. Shame on you Mercedes!
Response from the owner Replied: Hi Tim, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- June 06, 2024
I had an awesome experience at Mercedes-Benz of Lauderdale. My Sales rep was Sam S. Edelsberg. We drove home the exact car that was promised to my wife and I. I've purchase a lot of cars in my day but this was a happy ending for real. I will send my people and anyone looking for a reliable and...
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 06, 2024
I recently bought a GLE 53 from this dealership. The only reason I went through with the purchase was because they matched another dealership’s offer. My sales rep was rude and made the experience feel far from what one would expect when buying a Mercedes. When I joked about not even receiving a...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- June 06, 2024
Horrible! service was awful. Car was supposed to be fixed in no more than one week, ended up taking more than 2 months with excuses of delayed parts. No compensation and no apology. Will never visit here again.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- June 05, 2024
The service with Sam and Tony was amazing. I’ve been in sales for over 20 years. My wife and I asked a lot of questions and got them all answered. They made us feel like family. The vehicle was ready on time and clean. We had to go back to get the front windows tinted but the process was fast and...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 03, 2024
Response from the owner Replied: Hi Walter, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 03, 2024
This is a terrible dealership!!! Buying from them has been the worst car buying experience of my life. I have had 30+ Mercedes so far. I have purchased at least 10 vehicles from Autonation in the past. I really didn't expect a Autonation Mercedes dealership to rip me off. They got my money back in...
Google Review
- June 03, 2024
Reached out to the "internet Sales Manager", Peter McInnis for the lease end details, I received an 8 word response with misspelled words and acronyms.. Keep it classy Fort Lauderdale.. that's why I'm returning this heap to West Palm. The ENTIRE lease process is trash, thank you for a life...
Response from the owner Replied: Hi Rachel, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 03, 2024
GREAT SERVICE DEPARTMENT! Bryan was my advisor, super nice guy, got me in and out faster than I could have imagined. Also, Bryan kept me informed with text messaging the whole time. Thanks Mercedes and Bryan!
Response from the owner Replied: Hi Matthew, thank you for your great review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 01, 2024
The whole fort Lauderdale Mercedes team is unprofessional. Especially hazem he runs your credit without consent. That’s illegal, they do it anyway because the managers are ok with scamming people. I tried to do business with them, but took my business elsewhere because of there switch and bait...
Response from the owner Replied: Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing, please call our General Manager at (954) 949-0623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 31, 2024
I can't say enough about Mercedes Benz of Ftl , excellent service an atestation to the Management over there.I had my pretty expensive car there for warranty repairs that involved in a lot of complex work. They gave me a loaner car and fixed over 10k worth of repair work at Zero Charge . Not a...
Response from the owner Replied: Hi Ahmed, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 29, 2024
I recently leased a Mercedes-Benz from the Fort Lauderdale dealership and had an exceptionally positive experience. From the moment I walked in, the staff was welcoming and professional. They took the time to understand my needs and preferences, guiding me through their impressive selection of...
Response from the owner Replied: Hi Ana, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Yelp Review
- May 29, 2024
I bought a certified pre-owned vehicle and this was the only dealer that was interested in selling me a car. It was well worth the 2+ hour trip because my local Mercedes dealers didnt want to sell me a car. My sales person, Carlo, was phenomenal, honest and treated me like I was buying the most...
Google Review
- May 28, 2024
Mike Ferraro and Brett and Robyn and team are AMAZING ! I always have a great experience with that team. Always! 10 stars out of 10! Mike Ferrsro is the best!!
Response from the owner Replied: Hi Robyn, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Fort Lauderdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 28, 2024
Store opens 9 am, not a single sales person on the floor, they were in a meetingHow can you sell like this, waited 20 minutes, they had other customers but no one to helpTerrible
Response from the owner Replied: Hi Sanjay, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Fort Lauderdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 26, 2024
I was just walking by. They have a great selection of cars SUV. Very pretty love the paint jobs. They have service there. I’m staying across the street on believable Service and unbelievable salesman managers that are super nice. They’ll give you a great deal.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- May 25, 2024
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Hassan! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 24, 2024
Very good experience with the company and the dealership. We like the brand and the service !
Dealer Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 23, 2024
I brought my warranty S-class with disable automatic trunk and fail parktronik system, after diagnostic time they told me my car was in accident (it no true !) and they declined to fix my car under existing warranty, gave me advise to bring it to third party bodyshop and remove rear bumber cheaper...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Cars.com Review
- May 22, 2024
Exelent customer service !!! So happy with my car !!! Thank you so much for the service
Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 22, 2024
Had a great experience with them. My sales rep Jesus was the bomb. Never pushy, let me test drive as many cars as I wanted, and I was very undecided. His patience was appreciated. I ended up getting the GLS 450 after driving many other models and going to different dealerships. Thanks Jesus for...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lisa! If you need more help, our team is available to talk -- safe travels!
Google Review
- May 22, 2024
Friendly and knowledgeable service people, they value your time . Thank you!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Michael! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 22, 2024
The service in this dealer is a joke! Last year brought my car to check an issue with my key , I left the car on a Monday, and on Thursday they called me to tell me that my car had been in a flood at the dealer, after checking it, they needed to remove the floor carpet to check the system and...
Response from the owner Replied: Hi Gianfranco, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Yelp Review
- May 21, 2024
The service in this dealer is a joke! Last year brought my car to check an issue with my key , I left the car on a Monday, and on Thursday they called me to tell me that my car had been in a flood at the dealer, after checking it, they needed to remove the floor carpet to check the system and...
Google Review
- May 20, 2024
We stopped by Mercedes-Benz dealership in Fort Lauderdale this past weekend. Just wanted to say thank you to Richard our sales person he was fantastic. We were in a hurry. He had a car waiting for us to test drive. We looked at several models we are now trying to narrow it down from two to one...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Ann! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 19, 2024
JUST AWFUL!!!!STAY AWAY!!!!!NO SHAME! A MONEY GRABBING MACHINE WITH ZERO OR BAD SERVICE.ANY SMALL GARAGE DOES A BETTER JOB AT A FRACTION OF THEIR COST.MR. BENZ IS SPINNING ON HIS GRAVE. A DISGRACE.
Response from the owner Replied: Hi Livio, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- May 17, 2024
I want to give a shout out to Jodson Cadet! Thank you so much for your help, you really are the best!! I've never ran into somebody in the whole US that was willing to help me the way you did, thank you very much and please say thanks to Allen (from financing) too! I had an amazing experience with...
Response from the owner Replied: Hi Nankoria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 11, 2024
Ordered a part and got it the next morning, which was very fast, but staff needs an overall general training about the cars! They seem very incompetent when asking about the parts....or they are just too lazy...
Response from the owner Replied: Hi Jonathan, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- May 11, 2024
My first--and probably last--experience with Mercedes-Benz of Fort Lauderdale. Called ahead to inquire about 2023 EQE SUV inventory because of additional incentives at the moment. I informed the sales representative that I was just at a nearby Mercedes-Benz dealership who did not have any in stock...