Cars.com Review
- October 01, 2025
Them are the best and they treat you incredibly. I realy like it I will recomended to others
Cars.com Review
- September 07, 2025
The service department here is amazing - I have been to them all in South Florida and no one touches MB of Ft Lauderdale. Efficient and courteous - no one is trying to nickel and dime you. And most importantly - they are knowledgable. They know their cars.
Cars.com Review
- September 03, 2025
What happened to this dealership? Nobody ever responds to you at this dealership.They always say a manager's going to call you back and then they don't. I brought my Mercedes in for service.They told me they were going to reserve me a loan or car.I ended up in a kia! When I complained to the manager...
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- September 02, 2025
This dealer does not recognize their own warranty, and they make you pay again for a repair that was done but done poorly, and after 8 months I had to bring the car back to them being under warranty with the same symptoms as before but they would not admit the issue was due because of their badly...
Dealer Replied: Charlie, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- August 09, 2025
Exceptional service at Mercedes-Benz Fort Lauderdale, great service!. The experience was amazing. I recommend this dealer. Top service . I am loving my new car, thank you so much.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- August 08, 2025
I had a very good experience leasing my car at the Fort Lauderdale Mercedes Benz dealership. The staff was very Proffesional and friendly! I recommend anybody to check out this dealership.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. We appreciate your recommendation and we hope to be of service again in the future.
Cars.com Review
- July 11, 2025
The vehicle was not delivered within the CPO framework. There is no communication, no response. I will be submitting a detailed complaint to Auto Nation and Mercedes USA.
Dealer Replied: Hi Murat, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Cars.com Review
- July 09, 2025
Excellent sales person very professional explain everything about the car and teach me because I never have and electric car ,and keep in touch with me for ever I need
Dealer Replied: Hi Morris, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- July 07, 2025
I won?t mention any names of those who assisted me. However, the first man who didn?t want to sell me the car and wasn?t willing to do anything to make sure my family was satisfied has no place in this dealership. I?m very glad we ended up with the next sales manager, and I?d also like to thank the...
Dealer Replied: Hi Nazarii, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 07, 2025
All good fast simple easy and kind all work together like professional and nice waiting area
Dealer Replied: Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 02, 2025
MB submitted an incorrect repair est to my insur company by 5,000 no response
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Cars.com Review
- June 10, 2025
Beautiful dealership, conveniently located on US1.I contacted a representative of the Lesly company and received comprehensive information on all the questions I needed and he organized the service of my car very quickly. Many thanks to him for this.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 30, 2025
I won’t mention any names of those who assisted me. However, the first man who didn’t want to sell me the car and wasn’t willing to do anything to make sure my family was satisfied has no place in this dealership. I’m very glad we ended up with the next sales manager, and I’d also like to thank the...
Dealer Replied: Hi, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 949-0623.
Cars.com Review
- April 18, 2025
I dropped my car off on March 27, 2025 after many calls it took almost three weeks to get a diagnostic done on my GL 450. I picked my car up on 04/18/25. It was difficult to contact service advisor Tiffany Ellis, she returned my calls days later. I even received another client's confidential...
Dealer Replied: Hi Katrina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- April 02, 2025
The dealer ship is very professional and very clean. The Sales consultant Jodson Cadet was extremely professional, courteous, and helpful. He was very knowledgeable of the cars and seemed to find a car for me that fit me perfectly. He helped me through the process seamlessly..
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 21, 2025
Everything worked very well for the service for 12,000 miles. The reception, the supervisor and deliver on time, with cleaned car.
Dealer Replied: Hello Claudio, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 23, 2025
i have bought 14 mercedes for my family with sam e at mercedes of ft lauderdale he is professional and honest he made todays transaction feb 22 easy and rewarding ty sam
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- February 21, 2025
Stay away from here— as an owner of an SLS AMG gullwing 2011 purchased at this very dealership you would expect service manager Daryl Jones to respond when required. Not so— even buying a supercar doesn’t ensure getting ripped off!!!
Cars.com Review
- February 04, 2025
Excellent service from the salesman Hashen, very knowledgeable, respectful and very helpful. Very good financial service provided by the expert team. Overall it was great experience!!!
Dealer Replied: Hello Jose, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2025
Eduardo was incredibly patient and calm, helping my mom get the best deal on her new 2025 Mercedes GLA 250. He ensured the car was spotless before we finalized the paperwork and was considerate of our time, working efficiently to avoid any delays. Eduardo even went the extra mile by asking his...
Google Review
- January 12, 2025
I went Mercedes in Ft Lauderdale but I was dreading to go into another dealership . I met with Richard S and it was a pleasure to work with him no hassle I told him what my situation was and he was very patient and professional. I came out with the car I wanted and great deal and super cute...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Aicha! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Google Review
- January 11, 2025
Save yourself a future headache and don't purchase a Mercedes. Honestly, the brand has lost its value primarily due to the service after the sale. I get it, dealing with dealer service departments are already a rat's nest. However, the Mercedes Benz of Fort Lauderdale service department takes the...
Response from the owner Replied: Hello Market, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 11, 2025
Just hung up on the phone with a service advisor that was trying to explain that my 2019 42000 miles car that has been serviced many times before and it’s completely up to date but needed an A2 service will cost me over $3500 to service it because it needs its 60,000 mile transmission fluid changed....
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 09, 2025
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- January 08, 2025
Have a new 2023 E450C.Had some mechanical issues with window. Tory service adviser was great, very nice and kept me posted on repair progress, he ordered part and set up appointment for replacement.Repair was done quicker than expected. Everything works as it should now.Tory, thank you for getting...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 08, 2025
Terrible service. I was driving on the highway in my Mercedes EQS 450+ 2022. The car is under warranty. The battery charge was about 40%. The display showed a battery malfunction error. Without stopping or changing transmission position, go to the service station. I drove to Fort Lauderdale with a...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Cars.com Review
- January 07, 2025
Beautiful dealership, conveniently located on US1. Great selection of cars easily accessed by salesperson. Had a top notch experience, one of the best in fact. My salesperson, Alex, was awesome, he took his time with me, helped me to understand everything about the models. Definitely a positive...
Dealer Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- January 07, 2025
After going in and spending $2200 I went to go pick up the vehicle vehicle was supposedly ready when I got to the vehicle vehicle is leaking oil was not like that when I dropped it off on top of the vehicle was left dirty and not clean, the valet had explained to me that the Car Wash or the people...
Google Review
- December 31, 2024
I would like to take this opportunity to express my gratitude to Raymond Ragnacci, my salesperson at Mercedes-Benz of Fort Lauderdale. I had a wonderful experience when Raymond assisted me in purchasing my first vehicle, an E350, a couple of years ago. His attentiveness, sincerity, and...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Fort Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 26, 2024
This place is a total rip off! I can’t even believe that I’m dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Response from the owner Replied: Hello Irene, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 26, 2024
This place is a total rip off! I can’t even believe that I’m dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- December 26, 2024
This place is a total rip off! I can't even believe that I'm dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They...
Google Review
- December 21, 2024
The worst Customer Service we have ever dealt with. Raymond was rude and dismissive, didn’t own his error and was generally unpleasant. Otherwise a great operation, but he was so bad I had to review. Wow.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 21, 2024
VISIT AT YOUR OWN RISK!!! WHAT TO EXPECT: LIES, MISINFORMATION, TO BE OVERCHARGED AND RIPPED OFF, ALL WITH A SMILE AND BEING OVERPOLITE. Do yourself a favor and avoid this place.
Response from the owner Replied: Hi Donovan, thank you for taking the time to leave us feedback about your experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- December 21, 2024
visit at your own risk!!! what to expect: lies, misinformation, to be overcharged and ripped off, all with a smile and being overpolite. do yourself a favor and avoid this place.
Cars.com Review
- December 21, 2024
VISIT AT YOUR OWN RISK!!! WHAT TO EXPECT: LIES, MISINFORMATION, TO BE OVERCHARGED AND RIPPED OFF, ALL WITH A SMILE AND BEING OVERPOLITE. Do yourself a favor and avoid this place.
Dealer Replied: Hello, we are disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 20, 2024
Thank you so much to Jodson for welcoming me and my family into the Mercedes club! He helped me find the perfect car for my growing family. We could not be happier with the level of service and expertise he provided. Such a great atmosphere and overall experience.
Response from the owner Replied: Hello Erica, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2024
BAD SERVICE! If you haven’t been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You’re guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being...
Response from the owner Replied: Hi John, we are disappointed to learn of your experience here at Mercedes-Benz of Fort Lauderdale, but will take this opportunity to improve. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Response from the owner Replied: Hi Marina, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 949-0623. We look forward to hearing from you.
Cars.com Review
- December 20, 2024
If you haven’t been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You’re guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being overcharged for...
Dealer Replied: Hi John, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- December 20, 2024
Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the...
Yelp Review
- December 20, 2024
Beware! This place is a total scam and rip off. This comes from management down to the service advisors. They don't care about their customers. They look at them like dollar signs and how much they can rip them off. My car is less than one year old And I have a brake problem for the second time...
Yelp Review
- December 20, 2024
If you haven't been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You're guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being overcharged for...
Cars.com Review
- December 19, 2024
Worst experience I’ve had in my life. Brought my car in second time for the same issue. Took them five days to just look at it and then they told me I have to pay to get it fixed. My car is not even one year old. This place will say anything to rip you off. DO NOT TRUST ANYTHING THEY SAY
Consumer Replied: I tried calling this number about eight times and left messages. And no one calls you back. They really don’t care about their customers. It’s just an automatic email response to make believe they are trying to work things out, but they don’t.
Google Review
- December 16, 2024
Terrible service and zero communication. My Mercedes S580 has been sitting in their service center for over two months with no updates. The service advisor, Francisco Moreno, repeatedly made false promises to call me but never followed through. I asked three different staff members to close my car,...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 16, 2024
Inexcusable Service and False PromisesThis dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my service...
Response from the owner Replied: Hi Anastasia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Cars.com Review
- December 16, 2024
Inexcusable Service and False Promises This dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Yelp Review
- December 16, 2024
Terrible service and zero communication. My Mercedes S550 has been sitting in their service center for over two months with no updates. The service advisor, Francisco Moreno, repeatedly made false promises to call me but never followed through. I asked three different staff members to close my car,...
Google Review
- December 14, 2024
I’m not sure what’s up with Mercedes and their customer service. But 2nd one I went to today. And the receptionist had an attitude. I told her I’m lookin for a “cargo van”. She made it look like she was making a call to a sales person. I was looking at other cars while waiting and on the phone and...
Response from the owner Replied: Hello Julien, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 13, 2024
Review for Mercedes-Benz Center of Fort LauderdaleOur experience with this service center was highly disappointing. We left our vehicle here, only to find out six days later that no one had even looked at it. When we came and asked, they blamed delays on staff vacations, which is unacceptable.They...
Response from the owner Replied: Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- December 13, 2024
Excellent attention and serviceExcelente Atención y servicio
Response from the owner Replied: Hola, ¡es fantástico leer comentarios tan maravillosos sobre tu reciente experiencia con nosotros! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- December 08, 2024
Had the pleasure of meeting Richard Perry today. He was patient, knowledgeable and just a pleasure to deal with! Thank you Richard!
Response from the owner Replied: Hi Aaron, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 06, 2024
My worst experience with Mercedes dealer in past 20 year. Lesly my service adviser worst communication....recall that was suppose to be 3-4 hours took 3 days. when i got my car back it was completely dirty, and when i asked why my car is not washed i was told that it was. please see pictures of my...
Response from the owner Replied: Hi Michael, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 04, 2024
Yet another miserable service experience at Mercedes Fort Lauderdale. Not sure how they continue to get business. I was there for new brakes, front and back, not a cheap proposition, and it was a disaster. Just like my last experience there. They had promised they'd have an additional part I needed,...
Response from the owner Replied: Hi Paula, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 01, 2024
very good okmuy bien ok
Response from the owner Replied: Hola Alexander, te agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios. Si alguna vez necesitas ayuda, llámanos. ¡Disfruta de tu viaje!
Google Review
- November 28, 2024
I recently purchased a new Mercedes from Alisa . She was extremely professional and went out her way to help me with my new purchase. Definitely ask for Alisa if you are looking for a new or used Mercedes, you won't be disappointed.
Response from the owner Replied: Hi Monika, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
I am very grateful to Richard Sassine Perry. He helped me choose the perfect car that fit my budget, and I am extremely satisfied. On the first day when we arrived to look at cars, he immediately suggested we take test drives in several vehicles, which we did. He assisted us for 4 hours, but we...
Response from the owner Replied: Hi Elena, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Feel free to stop by if you ever need any more help.
Google Review
- November 28, 2024
Just bought my first Mercedes with Ivan. Quick, efficient, professional. Also had a warm welcome from the manager Joe Hagen, who answered the additional questions I had. Will definitely come back for my next Benz!
Response from the owner Replied: Hello Roman, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 23, 2024
Excellent and friendly service. Michael Ferrero is the best. Great coffee.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Dalia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Great place
Response from the owner Replied: Hi Donald, thank you so much for your positive comments about Mercedes-Benz of Fort Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 21, 2024
If you like to waste your time look no further than this dishonest & unprofessional dealership.First interaction with these guys was over the phone I had to request a day off work to come check it out. I have called the day of to follow up with our appointment only to find out they didn’t have it on...
Response from the owner Replied: Hi Alan, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 21, 2024
Everything went as planned.
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- November 19, 2024
I had a great experience selling my used Mercedes working with Todd Fine. Todd was extremely professional and efficient. He was respectful of my time and worked to ensure the process was seamless. I will certainly reach out to Todd again when buying or selling a vehicle in the future.
Response from the owner Replied: Hi Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 18, 2024
The service on my Mercedes-Benz EQB 250+ went well. The car was having work done on the hood because technicians scratched it all over during a previous repair. Torey was able to get them use clay brick and buffing to remove it. Thanks Torey! You always try to make it right. Also, I was charged...
Response from the owner Replied: Hi Pierre, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 17, 2024
We are part of Mercedes family since 2019! Great service in Fort Lauderdale with Xavier!!! Mercedes level high educated team!!!We was lucky to get our new Mercedes (third one) with Carlo as our sale manager. He was very helpful and honest with presentation and explanations. After little conversation...
Response from the owner Replied: Hello Suren, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 15, 2024
Cannot say enough good things about my car buying experience here. This was my first time buying a car sight unseen, across the country and online. I can’t emphasize enough, the absolute professionalism and awesome experience I encountered from start to finish with stellar sales person Ray Ragnacci....
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 15, 2024
I had such a great experience here. I purchased my car through Ivan who was very efficient, knowledgeable and very patient. If you go ask for him you won’t regret it.
Response from the owner Replied: Hello Rachel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- November 15, 2024
Cannot say enough good things about my car buying experience here. This was my first time buying a car sight unseen, across the country and online. I can't emphasize enough, the absolute professionalism and awesome experience I encountered from start to finish with stellar sales person Ray Ragnacci....
Google Review
- November 14, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Fort Lauderdale. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- November 12, 2024
A huge thank you to Clifford (Best Known As Jason) Lawford for making my birthday dreams come true! I lost my beloved Lunar Blue C250 to Hurricane Helene, and I searched for weeks to replace my heart break. Jason responded to me immediately when I inquired about the Cabriolet. The next day we found...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nancy! Feel free to stop by if you ever need any more help.
Google Review
- November 10, 2024
Jason (who worked with me until late into the evening) is an Excellent sales rep! Thank you for listening and delivering, so far I am happy with my purchase.
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- November 08, 2024
One star for the polite crew when I brought the car in. The 4 missing stars for not returning call after at least 4 calls to schedule my car for service.. Then to make matters worse, I left a call for the service manager to call me back to complain about the unresolved issue but he never called...
Response from the owner Replied: Hello Mourad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- November 07, 2024
My slc300 2018 went in with 6 different warning lights and would barely move with locked up wheels. I thought it would take two weeks and they had my car back the next day! Such great service car is amazing! Thank you so much Mercedes Fort Lauderdale!
Google Review
- November 06, 2024
Great experience! I will be back...
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- November 03, 2024
Man! If you're looking to deal with an awesome Sales man that is looking out for you best interest then Ray is your guy. We were in a nightmare of a situation with our current vehicle.. But he worked his magic and helped us out drastically! We couldn't thank him enough. I wish I can give him more...
Response from the owner Replied: Hi Eric, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- November 03, 2024
Man! If you're looking to deal with an awesome Sales man that is looking out for you best interest then Ray is your guy. We were in a nightmare of a situation with our current vehicle.. But he worked his magic and helped us out drastically! We couldn't thank him enough. I wish I can give him more...
Google Review
- November 01, 2024
I would like to say special thank you to sales manager Tim Beverly for helping me with some financial questions I had.
Response from the owner Replied: Hi Edward, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 28, 2024
I came here with the problem that was very time sensitive. My trunk got locked with raw meat and dairy inside. I spend the whole day starting at 7 AM to try to fix it - Going through different dealers and body shops. My last choice was Mercedes dealership because I knew it might get expensive.When ...
Response from the owner Replied: Hi Valentina, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- October 26, 2024
This dealership has the WORST service department due to the incompetence and unprofessional behavior of the service manager Daryl Jones.Daryl does not care about any anything other than his paycheck, which is why he refuses to fix WARRANTY ISSUES on my new vehicle, because his paycheck is based on...
Response from the owner Replied: Hi James, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 24, 2024
THIS IS NOT THE MERCEDES DEALER U WANT TO COME TO SPEND YOUR HARD EARNED MONEY!!! Took my car for service NEVER AGAIN!!!! Took them two weeks just to “LOOK AT” my car to see whats wrong! No regards for people time, even though i had an appointment to get my car serviced NO LOANER but my niece came...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 23, 2024
I had the pleasure of working with Todd Fine in the sales department at Mercedes Benz FLL, and I couldn't be more impressed with the exceptional service I received. Todd went above and beyond to help me connect my new car to the MBme app. He was incredibly helpful, patient, and fast! His knowledge...
Response from the owner Replied: Hi Lucia, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Google Review
- October 23, 2024
Amazing experience! Highly recommend this dealership and particularly my salesman Ivan!
Response from the owner Replied: Hi Karen, we are very happy we could provide you with a positive experience! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Google Review
- October 23, 2024
I can highly recommend working with Todd as a sales consultant at Fort Lauderdale Mercedes-Benz. I have worked with several other dealerships in the area and this was by far the best experience I have had. Todd was able to narrow down the options that met my needs and presented me with two vehicles...
Response from the owner Replied: Hi Jane, thank you for taking the time to leave a review for us at Mercedes-Benz of Fort Lauderdale. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 23, 2024
The team at Fort Lauderdale have been ripping me off for months, and I fell for it. It’s like going to your doctor for chest pains, and he / she recommends a hair cut. From sensors to trying to get me to replace a harness and body work totaling 11k. I took it to an expert to find out harness is...
Response from the owner Replied: Hi Dwight, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- October 23, 2024
Great experience the other day at Mercedes Fort Lauderdale. Our advisor Jodson took care of us start to finish. We made a deal that day and he stayed late to get us over the finish line. Has been staying in touch even after the sale, which is always nice. Thank you!
Response from the owner Replied: Hi Lorenzo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Fort Lauderdale. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 21, 2024
Probably just avoid this Mercedes dealership all together if you can, but especially the service department. If you don’t heed this advice and try anyways make sure your advisor isn’t Robert or they might lose your car altogether. We brought our 2023 EQS in for the brakes. They couldn’t figure out...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 20, 2024
I recently had the pleasure of working with Hipolito Vazquez, a service advisor at Mercedes-Benz Fort Lauderdale, and I cannot recommend him enough. Hipolito displayed an exceptional level of kindness, professionalism, and precision in addressing all the concerns I had about my Mercedes Maybach. He...
Response from the owner Replied: Hello, we're happy you found Hipolito to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 17, 2024
One of the best experiences I have had ever buying a car. Ask for Jodson, he and Bryce will take good care of you. Very honest and want to meet your needs.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Matthew! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
We had an excellent experience on every levelworking with Todd Fine and his team. Todd assisted us with a custom build GLC and kept us informed at all times from the order to delivery and beyond. He was there every step of the way to guide us through the process. Todd also offered valuable insight...
Response from the owner Replied: Hi Annette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 13, 2024
Dear Mercedes of Fort Lauderdale,I am writing to express my disappointment with the unprofessional behavior of the sales manager, Andy, during our recent visit to purchase an EQS 450. While our sales representative, Enrique, was exceptional and worked hard to meet us on a mutually agreeable price,...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 13, 2024
Came in for alignment for my MB GLA 250. Place is disorganized. My appointment was at 3:30 pm. Arrived 15 minutes earlier, been told appointment will take 45-1 hour. Spend over 2 hours to find out that car was still pulling to the right. Called again and scheduled an appointment to redo the...
Response from the owner Replied: Hi Dmitriy, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. Here at Mercedes-Benz of Fort Lauderdale, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 949-0623 to discuss ways we can better serve you in the future.
Google Review
- October 12, 2024
Horrible customer service provided by Bryan Gonzalez and Service Manager Daryl Jones. Arrogant, unprofessional, careless employees. The worst Mercedes- Benz Service Department.
Google Review
- October 11, 2024
Very professional staff
Response from the owner Replied: Hi Janice, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2024
Had an awesome experience at this Mercedes dealership. From the start to finnish. Sales person was Carlo we went in and found a car that we liked. Sat down and he presented a deal that wasn't what I thought was in my best interest. I told him what I was looking for and he said the car is a 2025...
Response from the owner Replied: Hello Jorge, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 08, 2024
I went there to look for a new car and only one person asked if I needed help and I said no thank you. Usually when I go to a car dealership salesman wants to help me get the car I need but this dealership is different.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 05, 2024
I had the absolute pleasure of working with Todd at Mercedes of Ft. Lauderdale, and I can’t recommend him enough! I came in looking for a BMW, and from the moment we connected, the process was smooth, simple, and stress-free. Todd made everything incredibly easy, handling all the details with...
Response from the owner Replied: Hello Mel, we're happy you found Todd to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 05, 2024
Response from the owner Replied: Thank you for rating us. If you are willing, please contact us directly at (954) 949-0623 so that we may discuss your customer experience in detail. We look forward to hearing from you.
Google Review
- October 04, 2024
I got a new GLE63S with this dealership and it was a great experience. They beat my brokers deal, took a trade in, and really made process smooth.Came back the next week and got another car with them as well.Calin the manager is amazing 10/10 and took care of me like family .
Response from the owner Replied: Hello Adam, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 04, 2024
I recently purchased a car from Richard, and I couldn’t be more impressed with the experience! From start to finish, Richard went above and beyond to ensure everything was smooth and stress-free. His knowledge of the vehicle, transparent communication, and genuine dedication to customer satisfaction...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!