Google Review
- December 02, 2021
Lance is so nice , he kept in contact with me , he suggested features I didnt even know I needed , he made me feel at home and made the process of buying a car smooth. Ill definitely send all my friends and family to him.
Response from the owner Replied: Hi Bernadette, thank you for your kind review; we are happy to pass along your comments to Lance here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 30, 2021
Here is a great tip. If you go to the dealership and don't know exactly what model you want, Bryce Greenfield is the sales associate for you. Not only is he patient, low keyed and knowledgeable, but he also asks the right questions to guide you to a vehicle that you will be happy with. Being long...
Response from the owner Replied: Hi Alex, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- November 29, 2021
I had a great experience at Mercedes Benz of Fort Lauderdale! Bryce Greenfield in sales found the exact car I was looking for and followed up perfectly to make it happen for me! Great costumer service! I will be back.
Response from the owner Replied: Hi Melissa, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 28, 2021
I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. If you are willing to give us another chance, please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!
Cars.com Review
- November 26, 2021
I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest...
Dealer Replied: Hello Harry, we regret your experience with us here but are glad you brought this to our attention. If you are willing to, please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- November 25, 2021
Torey is the BEST!! When Im in a rush because of my crazy work schedule, Torey always gets me my vehicle serviced super quickly!
Response from the owner Replied: Hi Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 25, 2021
The experience started really bad and I was ready to sell the vehicle back and take the kids, but Mr Torey went above and beyond to ensure that I was taken care of and happy. My vehicle was fixed. When I picked up my vehicle, Me Torey apologized for the ordeal. Just the fact that he acknowledged my...
Response from the owner Replied: Hi Jen, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 23, 2021
Response from the owner Replied: Thank you for taking the time to rate us. It is discouraging to see that you had anything less than a five-star customer experience here at Mercedes-Benz of Ft. Lauderdale. Please contact us at (954) 949-0623 at your convenience so that we can understand the details of your situation and attempt to turn your customer experience into a positive one. We look forward to speaking with you.
Google Review
- November 22, 2021
I feel the need to share my recent experience at Mercedes in Fort Lauderdale. I am appalled at how the managers treat the employees. While there I heard managers berating the employees on the sales floor for all other employees and customers to hear. I was embarrassed not only for the staff but...
Google Review
- November 21, 2021
Response from the owner Replied: Thank you for your rating. We're sorry to see that you had a negative customer experience with us. We pride ourselves on working hard to deliver the best possible customer experience, and would really like to understand how we can improve. If you would like, please contact us at (954) 949-0623 to discuss this. Thanks again.
Google Review
- November 20, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- November 19, 2021
The experience end to end was excellent. Ivan greeted me in the parking and went above and beyond to find me a vehicle that exceeded my expectations. Stephanie was sincere and just super helpful in setting up my first experience with Mercedes with a peace of mind for the future. Thank you to the...
Response from the owner Replied: Hi Ara, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 18, 2021
I would like to say special thank you to sales manager Tim Beverly for helping me with some financial questions I had.
Response from the owner Replied: Hi Edward, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2021
My tires were fine for Atleast another month I went into service waited 4 hrs and drove off just to get a flat tire!!! As if they took air out of my tire or messed with my tire! I was on the I-75 very dangerous!
Response from the owner Replied: Hi Jennifer, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- November 15, 2021
I bought a Porsche Macan about a month ago from this dealership and still dont have the vehicle because it was delivered with a major oil leak and no gas.My wife was left stranded on the side of the road and the dealership offered zero help and still not paid for the repairs. They offered no help...
Response from the owner Replied: Hi Carl, we regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- November 12, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Ft. Lauderdale. If there is anything else we can do for you, please don't hesitate to let us know (954) 949-0623. Have a great one!
Google Review
- November 12, 2021
Response from the owner Replied: At Mercedes-Benz of Ft. Lauderdale, we sincerely value your review. Thanks for such a positive rating!
Google Review
- November 12, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Ft. Lauderdale is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Cars.com Review
- November 11, 2021
Be aware about the scam they are running to make you pay 5k over MRSP price. My salesperson told me that all dealerships are doing this and if I want to buy a car I have to pay 5k more. I trust him, forgot that never believe a car salesperson. I just found out that Miami Mercedes dealership does not...
Dealer Replied: Hi Edward, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- November 09, 2021
I am so grateful to Todd Fine. He was extremely kind and beyond helpful in making a smooth process out of a complicated (and sadly, emotional) vehicle transfer. I highly recommend working with him for all of your vehicle needs. I definitely will again.
Response from the owner Replied: Hi Allison Fiedel, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- November 07, 2021
Just drove by and was interested in a used car. Joe Green is an EXCELLENT sales person. Definitely ask for him.
Response from the owner Replied: Hi Johnnie, we're happy to hear you had such a positive experience with our team! Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road.
Google Review
- November 05, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- November 05, 2021
Good Customer Service
Response from the owner Replied: Hi Aldo, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 04, 2021
5 star service is second to none!
Response from the owner Replied: Hi Stephanie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2021
We went to Mercedes Benz of Fort Lauderdale with the happy actitudes to buy our first Mercedes and thanks to Mr. Hummel for his high level of professionalism. We finished happy and we really recommend Mercedes Benz of Fort Lauderdale.
Response from the owner Replied: Hi Julia, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Yelp Review
- October 30, 2021
Took my SL 63 for a "B" service and tire alignment. The charge was over $1200. After picking the car up it still pulled to the right indicating no or inadequate tire alignment. One week later the check engine light came on and then the oil light came on. I took my car to the MB dealership in...
Google Review
- October 29, 2021
AVOID. I spent about 30 minutes on hold today attempting to reach someone to pay an invoice. Called back about 10 times total. Got disconnected a couple times. If this is how they treat customers attempting to pay an invoice, I can't imagine what a nightmare it would be if you needed something from...
Response from the owner Replied: Hello Doug, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 29, 2021
Response from the owner Replied: Hi Pippa, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Yelp Review
- October 26, 2021
I'm losing sleep over the decision I made. They don't explain things to you in depth. I have yet to hear an apology for what I have been dealing with. I have had 2 issues with service already. The loaner they gave me was dirty. My payment is $140 over what I agreed to verbally but I signed the...
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- October 26, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Ft. Lauderdale, we strive for excellence. Thank you for your business!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- October 26, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- October 23, 2021
Response from the owner Replied: Hi Tomas, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (954) 949-0623 to speak to our manager directly. We hope to hear from you.
Google Review
- October 20, 2021
Recently brought in my C350 for routine maintenance and an alignment. There were no outstanding issues/problems with the car prior. Afterwards the car developed a noise and high pitch wine coming from the steering column. Turns out the power steering fluid was overfilled significantly. Went back to...
Response from the owner Replied: Hi Andrew, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- October 18, 2021
Response from the owner Replied: Hi Gil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2021
Google Review
- October 13, 2021
Response from the owner Replied: Hi April, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- October 13, 2021
Ask for Tony, He is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know theyre stuff along with Randy as well he's amazing. I had a great experience at Mercedes-Benz of Fort...
Response from the owner Replied: Natasia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 11, 2021
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Victoria Fisher! If you need more help, our team is available to talk -- safe travels!
Google Review
- October 07, 2021
Response from the owner Replied: Hi Alberto, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 06, 2021
During my client experience at this dealership Mr. Seth Bellikoff took care of me in a very professional way. He conducted the deal with all the profesionalism and kindness that one can expect. Besides this, I am very grateful with Seth because I had to leave my other car at the dealership premises...
Response from the owner Replied: Hi Fredy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 03, 2021
First off, I was never offered a test drive of the vehicle. If I did I wouldve notice that there was a crack on the windshield and the car also needed services . When I brought the car back the next day I told the seller whom name I dont remember because he has horrible customer service , I had to...
Response from the owner Replied: Hi Carl, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!
Google Review
- October 02, 2021
Torry was very helpful outstanding service.
Response from the owner Replied: Hi Jean, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 01, 2021
Response from the owner Replied: Hi Lauren, thank you for your kind review; we are happy to pass along your comments to Nicole here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 29, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- September 28, 2021
Took my S560 sedan for service. Specifically asked the service tech Michael, to have the pressure checked. He told me this was done as part of the service. I got my car back and the first screen that pops up is "low tire pressure."For a dealership if that caliber you expect better. What else aren't...
Google Review
- September 26, 2021
Response from the owner Replied: Thanks for taking the time to complete a review. If you'd like to discuss your customer experience further, please reach out to us directly at (954) 949-0623. We hope to hear from you soon.
Google Review
- September 26, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 26, 2021
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- September 26, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- September 26, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- September 26, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 26, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 26, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- September 26, 2021
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Ft. Lauderdale! We hope you'll consider us again in the future with your automotive needs!
Google Review
- September 26, 2021
Great Service
Response from the owner Replied: Hi Pete, thank you so much for the positive review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels.
Google Review
- September 26, 2021
Treated well sold them a car
Response from the owner Replied: Hi Mike, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 26, 2021
Unable to answer a simple question as in how much is the total cost of the car regardless if I'm leasing or financing or outright purchasing I do not like having to deal with computer programs that are speaking like normal people and not giving me the answers that I am asking for is the car there...
Response from the owner Replied: Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 26, 2021
Great experience purchasing my car!
Response from the owner Replied: Hi Pam, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 24, 2021
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 23, 2021
Bought a new tire from Mercedes Benz dealership in May. Came with a one year road hazard warranty since purchased from a Mercedes Benz dealership. Three months later Fort Lauderdale dealership charged credit card to replace punctured tire on the same day of service even though they knew that day...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 23, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 20, 2021
What an amazing experience at Mercedes Benz of ft lauderdale!! I was treated like family Eduardo walked me through everything I needed to know kept positive vibes and positive energy through out the whole process. Fabian helped me with all the financial paper work very quickly and again treated me...
Response from the owner Replied: Hi Teresa, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2021
Service representative provided excellent assistance to help me solve the cars problemPolo is a skilled gentleman who quickly understood the serious problem with my car and who went above and beyond to ease my concerns and explain the needed solutionThroughout the entire process he kept me...
Response from the owner Replied: Hi Virginia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 16, 2021
After my third visit to the dealer I am certain that the Service Departmentis the best in Broward County . The work of the Service Manager Orlando Dominguez it is difficult to match and the Service Advisor Rodolfo Torres is everything that you can which when you need help with a car problem . The...
Response from the owner Replied: Hi Miguel, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- September 14, 2021
As a new Mercedes-Benz customer, this would have been a better experience if more information was shared prior to my first scheduled 10K mile service; specifically an itemized list of work to be done and (estimated) cost. I would not normally expect to do this but when a service charge (A-Level)...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2021
Response from the owner Replied: Hi Shawn, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 14, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 11, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2021
This place is full of such wonderful people! They actually try and get to know their customers. No long wait times for service appointments. Service Manager Manny is fantastic! They also wash your car before returning it. I also needed the loaner an extra day and they gave me no trouble at all. What...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Alisha Pacheco! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2021
Response from the owner Replied: Hi Jerry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2021
Response from the owner Replied: Hi, thank you very much for sharing these comments, Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- September 09, 2021
Response from the owner Replied: Hi William, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 06, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 06, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Ray here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 05, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 03, 2021
Response from the owner Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- September 02, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- September 02, 2021
Response from the owner Replied: Hello Chuck, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2021
I went to get my gas cap lid fixed because it was not opening and was greeted by very attentive and helpful service representatives. After listening to my concerns they took me to a service advisor Hipolito Vasquez (Polo) who was very profesional, efficient and had my car fixed while I waited. I...
Response from the owner Replied: Hi Diana, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2021
Andrew, the service rep that was assisting me was horrible. I wasnt understanding anything he was saying. He would not address me by my name until I advised him what it was. It was a completely horrible interaction with another human. Not only that but with my emergency issue for my truck and not...
Response from the owner Replied: Hi Isaiah, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Ft. Lauderdale is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- September 01, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- September 01, 2021
Response from the owner Replied: Hi Daniela, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 31, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Malik here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 31, 2021
Response from the owner Replied: Hi Rajesh, thank you for your kind review; we are happy to pass along your comments to Seth here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 31, 2021
If you want your car test driven 80 miles for issues that dont need any driving to figure out this is the place for you, in my 6 years of owning Mercedes I have never had one driven more than 7 miles even for major issues which these were not. Orlando was a useless manager who just walked away from...
Response from the owner Replied: Hi Dani, thank you for leaving this detailed feedback about your experience with our dealership. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (954) 949-0623 so we can work towards a resolution. We look forward to hearing from you. Take care!
Google Review
- August 30, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- August 30, 2021
I recently took my Mercedes S550 into the dealership because it wasn't running right. I'm so happy I did. I had previously taken it in to another repair shop that claimed to have expertise in Mercedes (because I foolishly thought that I would save some money). The first shop kept the car for a long...
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 30, 2021
Weve gotten numerous cars here from Ray and its always a great time working with him at Mercedes Benz of Ft Lauderdale. This time was a little more special getting to build and order my new car. Ray kept me up to date from the beginning to end over the last 6 months and answered any questions I may...
Response from the owner Replied: Hi Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 27, 2021
I took the car in without an appointment because I had a problem show up as I was on the way elsewhere. They took me in about 9:30am and found out the problem, repaired it and sent me on my way at about 12:30pm. N/C as the car is still under warrenty. There were no loner cars available, so I waited...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything we can do for you; we are more than happy to help!
Google Review
- August 27, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- August 26, 2021
Response from the owner Replied: Hi, we're really sad to see that your previous experience was not positive. We would love to hear more about your customer experience. If you would like, please contact us at (954) 949-0623. We look forward to hearing from you. Thank you.
Google Review
- August 26, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- August 26, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- August 26, 2021
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Ft. Lauderdale! We love to see such great feedback! Kindest regards.
Google Review
- August 26, 2021
Response from the owner Replied: Hello, thank you for taking time to rate us. We would love to hear from you regarding where we missed the mark, and what you feel we could do to improve. We do hope to hear from you. Please stop by or reach out to us at (954) 949-0623.
Google Review
- August 26, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Ft. Lauderdale. Kind regards!
Google Review
- August 26, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- August 26, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 26, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Fernando, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Nicholas, thank you for your kind review; we are happy to pass along your comments to Manny here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 25, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 24, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 24, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Elie here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 22, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- August 21, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- August 20, 2021
Response from the owner Replied: Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2021
Its no wonder this dealership has so many bad reviews the manager Orlando is pathetic! I dont recommend bring your car he for service. The director is terrible he doesnt strive to give clients good service at all. Im sick of dealing with these clowns. Whatever you do dont waste your time with these...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Yelp Review
- August 20, 2021
This dealership sucks, I had a terrible experience I can't wait to leave my review on google they don't even deserve "one" star. After dealing with the service manager I'll never bring my car back here!!
Google Review
- August 19, 2021
Response from the owner Replied: Hi Jayne, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Ft. Lauderdale! Thank you!
Google Review
- August 19, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 19, 2021
Response from the owner Replied: Hi Benjamin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Google Review
- August 18, 2021
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- August 18, 2021
We had a 5 star experience at this dealership. Ray was our salesperson. He was very professional as well as personable. He is definitely knowledgeable about the product he is selling. He was quickly responsive to any questions we had about the vehicle we ended up buying, even to the point of...
Response from the owner Replied: Hi Madeline, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 17, 2021
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 16, 2021
Response from the owner Replied: Hi Adriana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- August 14, 2021
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2021
Response from the owner Replied: Hi Roger, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- August 14, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 14, 2021
I am disappointment with the overall attention we received , after a week in service while giving the service department pretty much a card blanch to take care of any issues and approving all estimates they did not address the tire situation and when my daughter drove the car the tire warning...
Response from the owner Replied: Hello Edy, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- August 12, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Ft. Lauderdale strives to provide a positive customer experience. Wishing you a great day!
Google Review
- August 12, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- August 12, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 12, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Ft. Lauderdale such a great rating! It really means a lot to us. Thanks again!
Google Review
- August 12, 2021
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- August 12, 2021
Response from the owner Replied: Hi Luis, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 12, 2021
Response from the owner Replied: Hi Jakaria, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 12, 2021
Response from the owner Replied: Hi Sammy, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- August 11, 2021
Response from the owner Replied: Hello Rodney, thank you for your kind review; we are happy to pass along your comments to Mike here at Mercedes-Benz of Ft. Lauderdale! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 07, 2021
Todd was excellent.From my first phone call, emails and in person visit, he was warm, genuinely eager to answer all my questions and concerns.Very patient, he went on to explain succinctly and in detail all the features of the car.I never felt rushed.He readily replied to my texts and returned my...
Response from the owner Replied: Hello Thierno, thank you for the high star rating! Feel free to stop by if you ever need any more help.
Google Review
- August 06, 2021
Response from the owner Replied: Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 05, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- August 05, 2021
Response from the owner Replied: At Mercedes-Benz of Ft. Lauderdale, we sincerely value your review. Thanks for such a positive rating!
Google Review
- August 05, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 05, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- August 05, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 05, 2021
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- August 05, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Ft. Lauderdale so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 03, 2021
Response from the owner Replied: Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 03, 2021
Response from the owner Replied: Domingo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 03, 2021
Well, I went to Mercedes Benz of Fort-Lauderdale after the Mercedes Benz in Delray Beach refused to accept my check as it was an out of state check and their GM refused to accept it but with the help of Paul and Bob at Mercedes Benz of Fort Lauderdale, I was able to get the same car shipped to this...
Response from the owner Replied: Hello Rohin, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- August 02, 2021
Response from the owner Replied: Hello Anna, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- August 02, 2021
It was really a fantastic experience. They made me feel comfortable and very welcome. Eduardo Mancheno helped us with our search from the beginning to the end. He provided very professional advice and good options.Additionally, I have to mention the outstanding and professional service provided by...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 02, 2021
Response from the owner Replied: Hello Tori, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Ft. Lauderdale. Have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- August 02, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- August 02, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Ft. Lauderdale. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- August 02, 2021
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Ft. Lauderdale, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Hello and thank you for taking the time to review us. We take our reviews very seriously. If you are willing, please reach out to us at (954) 949-0623 so we can understand what led to this low star-rating. We hope to hear from you very soon.
Google Review
- August 02, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- August 02, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- August 02, 2021
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (954) 949-0623. Hope to hear from you soon. Kind regards.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- August 02, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Ft. Lauderdale! We really appreciate it; thank you!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Johann, thank you for taking the time to leave us feedback. If you need help, just give us a call. Happy motoring!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- August 02, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Ft. Lauderdale such a great rating! It really means a lot to us. Thanks again!
Google Review
- August 02, 2021
Response from the owner Replied: Glenis, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 02, 2021
Response from the owner Replied: Hi Joshua, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Debbie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- August 02, 2021
Response from the owner Replied: Hello Richard, we're happy to hear you had such a positive experience with Manny! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- August 02, 2021
Response from the owner Replied: Hi Mike, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 30, 2021
If you have any issues or concerns about your Mercedes THIS is the place to go, I cant speak on the whole staffs behalf, BUT I went in this week w major (to me) car issues and went in w/ very little hope. Thankfully Arniel Aquino was there to not only help and make this experience pain free, but...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with Arniel! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 29, 2021
Response from the owner Replied: Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 29, 2021
Response from the owner Replied: Roger, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 29, 2021
Andrew Kirkland helped me with my yearly maintenance and I am very satisfied with his knowledge, suggestions, and services. He waited for me until I was done with work to come to get my car. He made sure that I had rides both ways (drop off, pick up). He examined my car and made sure that I get...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 27, 2021
AN ALL AROUND EXCELLENT EXPERIENCE FROM PULLING UP TO THE SERVICE DROP OFF WITH THE FAST AND FRIENDLY VALET THAN AN AMAZING AND DETAILED CHAT ABOUT WHAT NEEDS TO BE DONE WITH A EXPERIENCED AND HELPFUL SERVICE PROVIDER. THAN OFF TO THE QUICK AND EASY 1.2.3 LONER DEPARTMENT ALSO A PLEASANT BREEZE MY...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 26, 2021
Joe and Stephanie are top notch. This was the easiest and most stress free buying experience i ever had. I reached out to Joe regarding a C 43 AMG which was located at another dealership, he immediately contacted them and had the car sent right over for me to see it. I saw it, loved it and purchased...
Response from the owner Replied: Hello Albert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 26, 2021
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 26, 2021
Response from the owner Replied: Hi Mike, thank you for your positive review. We're happy to have been of service to you. Thanks for the recommendation, and have an amazing day!
Google Review
- July 26, 2021
Response from the owner Replied: Hi Maria , we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 25, 2021
Response from the owner Replied: Hello Eugenia, We appreciate your positive review about your recent experience with Lance! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- July 25, 2021
Response from the owner Replied: Hello Nicole, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 21, 2021
Excellent service from the Dealer Seller Elie and the Financist.Short offer of cars.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ada! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 20, 2021
Carlo Rozemblad nicely showed us the cars details, and he accompanied us to explore the more convenient deal. Moreover, Carlo was available for any questions and answered our doubts consistently and remarkably professionally.
Response from the owner Replied: Hello Monica, thanks for your praise and kind comments about Carlo. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 20, 2021
When a Nissan dealership is more in tune with how to treat their customers over Mercedes, theres something wrong. Ive had great experience with multiple Mercedes dealerships in the past. But Ft Lauderdale Mercedes should earn an award for the WORST customer service dealership. I give this one star...
Google Review
- July 19, 2021
The entire staff is always professional and willing to go, without hesitation, above and beyond the call of duty to make the Mercdes Benz experience one that's second to none!
Response from the owner Replied: Teresa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 16, 2021
Poor customer service - went in with a low tire, and after paying nearly $500 to replace it - they didnt properly fill the new tire to the recommended pressure level, nor did they check the other tires. I now need to make another trip to have it corrected. On top of it, the customer service rep was...
Response from the owner Replied: Hi Liz, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 15, 2021
Auto Nation at Mercedes Benz Ft Lauderdale performed the necessary work with professionalism and quality results.
Response from the owner Replied: Thomas, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- July 13, 2021
Paul and Bob were amazing. I requested a specific vehicle and within a day of me being able to come in they had the spreadsheet out and details on the car as soon as I walked in. I was able to trade in my first car as well. I am very happy with my new Mercedes.
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 13, 2021
The service department is always on top of things. Although they move at a fast pace, they take the time to walk you through what will take place, what to anticipate and what is covered. I always feel well taken care of when I go to Ft Lauderdale MB.
Response from the owner Replied: Hello Shea, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 13, 2021
They fixed my car on a extended warranty on a specific part of the engine very fast and smooth. The service manager was very knowledgeable.
Response from the owner Replied: Hello Lucas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 12, 2021
Charlie was very helpful and made us (family) feel great and well taken cared of. Walter (financial) was also awesome and always trying to find us the best options. Great duo!!!!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- July 11, 2021
Tommy was amazing and made the entire process simple and fun!
Response from the owner Replied: Eric, thank you for your kind review; we are happy to pass along your comments to Tommy here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 07, 2021
i have had my car serviced at many mercedes dealerships before but the fort lauderdale service center, you need to stay away from. Very very bad service. I am planning on writing the corporate office to share my experience but at all costs stay away and go to another location..
Google Review
- July 07, 2021
The Service Director, John, is phenomenal. Does an exceptional job at representing Mercedes-Benz with class and service.
Response from the owner Replied: Allie, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 07, 2021
I would not go to any dealership for sales or service. Mike Ferraro in service is the best
Response from the owner Replied: Hi John, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 06, 2021
Mercedes-Benz of Fort Lauderdale continues to provide exceptional service. As the owners of an AMG, we greatly appreciate the attention to detail given to our vehicle. Mike Ferraro, our service representative, is always just a phone call or text away.As long as the service remains first class, we...
Response from the owner Replied: Omega, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 06, 2021
Great experience getting my new GLA 250, now we are ready for the baby! Thank you Ivan, for all the help and for getting my family a great deal!
Response from the owner Replied: Lucas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 05, 2021
I had a very good experience buying my car at Mercedes-Benz of Fort Lauderdale. Lance Noel, made the whole difference. From the test-drive through the closing and delivering it was spotless. Thank you Lance Noel for your help.
Response from the owner Replied: Lisandro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 03, 2021
Check Engine Light came on right before a road trip. Manny Guzman, Service Advisor took me in right away and saw to it my car was inspected immediately. Electrical issue resolved and I was on my way in a few hours without an appointment. Manny was super attentive and respectful of my time by...
Response from the owner Replied: Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 03, 2021
I got my GLB 250 AMG. Ivan Silva was my sales associate. He is wonderful guy, salesman! Also he not just sold to you a car an say so long, no he was in touch couple weeks, asking my feelings , doubts about the car. I am definitely recommending this place and Ivan!
Response from the owner Replied: Nikita, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 02, 2021
Google Review
- July 02, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Yelp Review
- July 02, 2021
I purchased a used Mercedes S550 this week. My salesperson was Ray Ragnacci. He was a pleasure to deal with and I am extremely happy with my experience at the dealership. Fair price and they delivered what Ray promised
Google Review
- July 02, 2021
the service manager very nice and very professional.he the right men to be manager
Response from the owner Replied: Allen, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 02, 2021
Outstanding service and great customer relationship. Jeff and Juan were terrific in keeping us up-to-date on the progress of our car. When we received it, it was in absolutely beautiful condition. They are the best!
Response from the owner Replied: William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 01, 2021
Always a pleasure dealing with Mike Ferraro. Hes to the point, quick and very responsive. Thank you guys once again.
Response from the owner Replied: Peter, thank you for your kind review; we are happy to pass along your comments to Mike here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 29, 2021
Usually don't bother with reviews, but Manny my service manager was great. My MB was a little behind on the service interval, but he took the time and showed me my options so I could make the best decision without wasting money. He was professional and friendly. Definitely the person I would want...
Response from the owner Replied: Slaughter, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 29, 2021
Sorry Mercedes.We walked in in shorts.The 2 receptionists did not even look up or say hello or a welcome?The sale staff totally ignored us, not even one person was asking us if they could assist us.We're driving two Mercedes currently and I'm in the market for an S class.We still will buy Mercedes,...
Google Review
- June 29, 2021
Great process from setting appointment online to greeter, to service tech. Everything went well. It took a little longer than promised due to a backup at the car wash area.
Response from the owner Replied: Hello Dan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 29, 2021
Ivan Silva is the best sales man , very professional and respect every detail important for the client , thats why I always came back . Hes the best sales guy from Mercedez Benz of Fort Lauderdale
Response from the owner Replied: Marise, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 28, 2021
Great experience excellent customer and finance people
Response from the owner Replied: Hi Joseph, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. We look forward to your next visit! Take care!
Google Review
- June 27, 2021
Congenial professional service. fair price
Response from the owner Replied: Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 27, 2021
Great guy helped a lot
Response from the owner Replied: Hi Ino! We're so happy we were able to help you out! We hope you have a great day!
Google Review
- June 26, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- June 26, 2021
The service department has always been very knowledgeable and helpful. I would recommend.
Google Review
- June 25, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 25, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- June 25, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- June 25, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Ft. Lauderdale so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- June 25, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- June 25, 2021
Beautiful dealership.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ian! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 25, 2021
Chris and Gabriel were great
Response from the owner Replied: Frederick, thank you for your kind review; we are happy to pass along your comments to Chris and Gabriel here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 25, 2021
As amazing as my photography
Response from the owner Replied: Nick, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 25, 2021
This place is just horrible!!! That is the reason my wife & l go to a MB dealer much further then where we live to buy our vehicles Customer service & ESPECIALLY SERVICE is very unprofessional. Deal with Pembroke Pines MB youll see the difference.
Response from the owner Replied: Hi Silvio, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 25, 2021
I bought a new mercedes at Ft. Lauderdale Mercedes and the service was terrible and the sales staff continually lied to me. Would never buy another car from them in the future.
Response from the owner Replied: Hi Gordon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 25, 2021
My service manager Christopher was terrific.
Response from the owner Replied: Hello Robert, thank you for your kind review; we are happy to pass along your comments to Christopher here at Mercedes-Benz of Ft. Lauderdale! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- June 25, 2021
Had a tire problem, and they took me as a walk in. Smooth process, courteous, professional.
Response from the owner Replied: Hi Mike, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 25, 2021
Excellent experience purchasing our new car! Alex was very professional and showed amazing customer service! Would definitely recommend this location.
Response from the owner Replied: Susana, thank you for your kind review; we are happy to pass along your comments to Alex here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 25, 2021
I leased a car from Mercedes-Benz of Fort Lauderdale and, I want to say thanks to Alex Covarrubias and the entire team for making our experience seamless. I received keys after an hour and, the car was delivered to our door early the next day. It was an amazing experience and a very detail-oriented...
Response from the owner Replied: Oleksandr, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 24, 2021
Excellent Customer Service. Thank you.
Response from the owner Replied: Hi Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 24, 2021
Just got car back. Will see how service done reflects on car?s drivability.
Cars.com Review
- June 24, 2021
Very Easy To Contact Tony in Sales. Also, He Helped Me Schedule Service So I Could Avoid Rush Hour Traffic With My Long Dive Home.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 24, 2021
Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer...
Google Review
- June 22, 2021
exceptional service better resultsloaners should be more accessible
Response from the owner Replied: Hi Valerie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 21, 2021
UPGRADE TO EARLIER NEGATIVE RATINGThe below was related to my experience with Ft Lauderdale Mercedes, wherein, I originally graded the experience as poor.Subsequent to my review being published I was contacted by the Manager (Mark). He responded quickly to the issues, in a professional, competent...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 21, 2021
I got my first Mercedes Benz here and I experienced the best costumer service since day 1. I totally recommend this place, specially the sales rep Ala.
Response from the owner Replied: Hello Nelly, we're happy to hear you had such a positive experience with Ala! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- June 20, 2021
Just recently leased a 2021 Mercedes GLB through Calin Orban at Mercedes-Benz of Fort Lauderdale. He went above and beyond in helping decide on the vehicle that most closely fit my specifications. I am actually currently on crutches and he made sure I wouldn't even have to go outside in the rain to...
Response from the owner Replied: Hello Madelyn, thank you for your kind review; we are happy to pass along your comments to Orban here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- June 20, 2021
Always friendly and professional Great dealership experience would recommend it to my friends
Google Review
- June 19, 2021
Amazing experience. They made buying a car seamless!! Thank you!!
Response from the owner Replied: Hi Ann, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 19, 2021
Me and my husband just wasted 3 hours and our credit check at this location! Do not go here and definitely do not use or trust Sam Edelsberg as your sales man. I never write reviews but I have to in this case to help others avoid this salesman! We agreed on a deal with Sam that included taxes and...
Response from the owner Replied: Hi Iwona, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 18, 2021
I always receive top notch quality service for my Service Advisor,Michael Ferraro. He always goes above and beyond for me.He is the main reason that I will only go to your dealership.I value his expertise and knowledge.Thank you for having him on your team....
Response from the owner Replied: Judy, thank you for your kind review; we are happy to pass along your comments to Michael here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 18, 2021
It took 3 hours to to patch a hole in my tire. I had an appointment at 1:30 and left at 4 pm. If it was not for the employee who helped me I would have been there all day. He had to look for car multiple times. Thankful for him.
Google Review
- June 18, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- June 18, 2021
Response from the owner Replied: Hi Paul, thank you for taking the time to leave us feedback. If you need help, our team is available to talk -- safe travels!
Google Review
- June 18, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- June 18, 2021
Response from the owner Replied: Hi Belle, thank you for the high star rating! Feel free to stop by if you ever need any more help.
Cars.com Review
- June 16, 2021
I ordered my GLE because I wanted certain options and the car came in a month early. It is better than I expected and the process was seamless!
Dealer Replied: Hi Bruce, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 15, 2021
It was an absolutely amazing experience with my salesman. The best money I have ever spent
Response from the owner Replied: Kenny, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- June 15, 2021
My wife and I worked with Calin Orban to select and buy a CPO GLE. He was terrific from the minute he introduced himself through several weeks after purchasing, as he followed up to ensure that we were happy with the vehicle. If our next vehicle is a Mercedes, we will definitely seek out Calin to...
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 15, 2021
Ft. Lauderdale Mercedes Benz has sold me 6 new cars in the last 17-18 years. My latest is a 2021 E450 Cabriolet, I built "online" and then Sam Edelsburg ordered and delivered in car in his usual professional & timely manner. Mike Ferraro in the Service Department continues to provide his usual 5...
Response from the owner Replied: Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 15, 2021
Mike Ferraro is an awesome advisor, he gets you in and out in a timely manner? he gets the job done? he is a professional kind and caring I will recommend him highly? all the employees at Fort Lauderdale Mercedes are very nice and helpful.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 14, 2021
Excellent Service as usual. Mike Ferraro is the best
Response from the owner Replied: Smitty, thank you for your kind review; we are happy to pass along your comments to Mike here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 14, 2021
Great experience and wonderful sales staff. Both Joe and Bruno were extremely helpful. They expended every effort possible for us to get the car that we wanted.Huge thanks.
Response from the owner Replied: Hi Noorina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 14, 2021
Khalil is excellent caring warm friendly respectful kind. Made sure I was shown to waiting area and asked if I wanted something to drink. Came over a few times during my 2 hour wait to give me updates. He was true to his word my car was serviced in exactly 2 hours. He even checked me out and walked...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Ruanne, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 13, 2021
To: Michael FerraroCustomer Care AdvisorMichael,I want you to know that I genuinely appreciate your, Johns and the other service peoples -phenomenal effort- to find and rescue the kitten from under my cars hood this past Friday.It was a pure display of compassion, teamwork, and customer care -above...
Response from the owner Replied: Hi Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- June 13, 2021
Tony was amazing and the finance lady was knowledgeable and personable. I purchased a used gls 550, with an ongoing lease on a xt5. I needed an AWD 3rd row vehicle. GM finance was awful to work with; however the General manager at MB was able to resolve the pay off inquiry. I recommend working with...
Response from the owner Replied: Hi Rafael, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 12, 2021
I cant emphasize how much appreciation I have for Eddie. Not only was he honest, trustworthy, extremely knowledgeable but so patient. This was a trade in and in fact the way I felt at Honda was completely opposite. Eddie took his time to explain every detail to show and match the perfect car for my...
Google Review
- June 12, 2021
My recent visit to Mercedes-Benz of Fort Lauderdale was great. They were very professional. My car is running great. I would recommend anyone who owns a Mercedes. Go to Mercedes-Benz of Fort Lauderdale.
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- June 12, 2021
The car was delivered to me and it was not fully serviced.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, thank you for taking the time to leave us feedback. Please contact us at (954) 949-0623 so we can work with you to make this right.
Google Review
- June 11, 2021
Manny and Orland were awesome. They were very helpful and timely, compasionite to my needs.They are 2 gems in the MB family.Thank you guys so much for every thing.Sincerely, Stephanie
Response from the owner Replied: Stephanie, thank you for your kind review; we are happy to pass along your comments to Manny here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Ft. Lauderdale such a great rating! It really means a lot to us. Thanks again!
Google Review
- June 11, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 11, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- June 11, 2021
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- June 11, 2021
My service adviser is always polite, professional, timely
Response from the owner Replied: Tim, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 11, 2021
Very professional staff, excellent service!
Response from the owner Replied: Flavio, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 10, 2021
Service personnel were excellent, the cleaning of the vehicle could have been a little better
Response from the owner Replied: Hello David, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 10, 2021
Richie was great! He provided me with great costumer service, very knowledgeable and I really enjoy getting my car with him. Overall had a really good time and got the car that I was looking.
Response from the owner Replied: Andres, thank you for your kind review; we are happy to pass along your comments to Richie here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 10, 2021
My regular service guy, Malik was on vacation so Rudy took good care of me. I got there in the morning. My only concern was that I was told later in the afternoon that I might have to leave the car overnight because they were really busy. I couldn't accept that because I needed the car and I also...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 08, 2021
I always have excellent customer service when I need to have my car serviced. Mike Ferraro was able to get me in and out in a timely manner without an appointment. He is always professional and always willing to do what he can to help. I highly recommend Mike Ferraro and Fort Lauderdale Mercedes.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- June 08, 2021
I always have great service at Fort Lauderdale Mercedes. Mike Ferraro is always willing to do what he can to help with the service of my car. He is professional and kind. I also highly recommend Sam to buy or lease a car from. He is very passionate about his customers.
Dealer Replied: Rachael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- June 07, 2021
My service writer Chris is awesome! He was very informative and attentive during my visit. Also very likable.
Response from the owner Replied: Rosa, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 07, 2021
I HONESTLY HAD THE BEST EXPERIENCE WITH MERCEDES I WALKED IN NOT EVEN KNOWING HOW THINGS WOULD TURN OUT ON ME PURCHASING A NEW CAR I MET WITH IVAN SILVA I WAS A LITTLE NERVOUS BUT HE MAD ME FEEL VERY COMFORTABLE WITH THE TONE OF HIS VOICE BECAUSE NO ONE WANTS TO HEAR OUT LOAD YOUR NOT APPROVED OR...
Response from the owner Replied: Hello Tammy, we are pleased to hear you had such a positive experience with us. It means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.
Google Review
- June 07, 2021
I had very poor customer service. I was promised a second key by my sales person. I waited 5 days for my key, then I asked about it, he said it is out of my pay grade to get me a key. He told me to contact a manager. Me and my husband left 7 messages with 3 different Managers. It has been 3...
Response from the owner Replied: Hello Lisa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help. Take care.
Cars.com Review
- June 07, 2021
Got the repair a reasonable price and time. Customer service was available upon my early arrival.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Luis! Feel free to stop by if you ever need any more help.
Google Review
- June 05, 2021
I dealt with Vlad and he was GREAT from start to finish. Never one second of pressure. Spent as much time as need; never felt rushed. Would definitely purchase here again and would very highly recommend them to everyone else. Winston, in the finance department, was equally very professional in his...
Response from the owner Replied: James, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 04, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- June 04, 2021
well hope somebody call me to fix this situation ,
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 03, 2021
Ala Surayeva is very nice , professional and attentive. Ala has been very helpful throughout the whole process. Absolutely recommend her ! If you are at the Mercedes of Fort Lauderdale , then you should definitely ask for Ala, she can make anything possible.P.S . Thank you Ala for your...
Response from the owner Replied: Rimma, thank you for your kind review; we are happy to pass along your comments to Ala here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 02, 2021
Just purchased my first Mercedes at the Fort Lauderdale location. Had a great experience and I love my new car! They were able to work with me to trade in my old Toyota and get me a good deal on the new car. I would highly recommend this location- Carlo was great.
Response from the owner Replied: Chelsea, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 02, 2021
it would be great if when they say your car is great the automatic emails that go out are accurate.EVERY TIME I go for service the next days it always says I didn't get something done. When it has been done already. And having to keep your car for 2 days for a REGULAR maintenance is just not right!
Response from the owner Replied: Hi Fanny, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 01, 2021
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- June 01, 2021
Malik on the service team with Orlando were great! They went above and beyond! They are awesome they made me fall in love of the loaner that I got! Too bad that Tommy the Sales agent didnt want to sale it!Ill be back soon
Response from the owner Replied: Hi Juliana, thank you for your kind review; we are happy to pass along your comments to Malik here at Mercedes-Benz of Ft. Lauderdale! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!
Google Review
- June 01, 2021
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- June 01, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- June 01, 2021
Response from the owner Replied: Please contact us to allow us to rectify the issue that caused this low rating of Mercedes-Benz of Ft. Lauderdale. You can reach us at (954) 949-0623. Thank you.
Google Review
- June 01, 2021
Great service by Christopher Jablonski service advisor and the technician as well and having my Mercedes sanitized at no charge.
Response from the owner Replied: Don, thank you for your kind review; we are happy to pass along your comments to Christopher here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2021
Today we worked with Joe Green and he was amazing! We got our first Mercedes and he was nothing but amazing. All of our concerns were filled. I highly recommend this location compared to the others. Winston, the financial manager was also super amazing and helped us get an amazing deal.
Response from the owner Replied: Anjali, thank you for your kind review; we are happy to pass along your comments to Joe here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 31, 2021
Peter from Mercedes benz Fort Lauderdale was awesome, top notch sales professional!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Peter here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 31, 2021
Excellent service.
Response from the owner Replied: Hi Clement, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 30, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a response, Noel! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 28, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 28, 2021
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (954) 949-0623. Hope to hear from you soon. Kind regards.
Google Review
- May 28, 2021
Awesome service and great price.
Response from the owner Replied: Hi Gregory, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 27, 2021
I would rate my overall experience close to a 5 because as I was able to leave the dealership with the specific terms that I was able to successfully negotiate. This was my third vehicle purchased from this dealership; all vehicles were new. Although the Salesperson provided excellent customer...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Madlean, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 27, 2021
Best service dept experience by qualified professionals
Dealer Replied: Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 27, 2021
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 27, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 27, 2021
I had a terrible experience at Mercedes Benz of Fort Lauderdale.
Response from the owner Replied: Hi Helene, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help. Take care.
Google Review
- May 27, 2021
Mike was a pleasure to deal with, as always. Work done to perfection and faster than expected. After a long pandemic absence I was welcomed back and felt valued as a customer.
Response from the owner Replied: Hello Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 26, 2021
I had received absoultly exceptional service from Malik, he had went above and beyond to provide me with amazing service. Especially dealing with a Pandemic, it shows his determination and consistency with providing his customers with exceptional service and his knowledge is assertive, his patience...
Response from the owner Replied: Hello Sherly, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day.
Google Review
- May 26, 2021
Had an amazing experience at Mercedes Benz FTL with Joe Hagen! He somehow worked his magic to get me into my dream mom car (GLA SUV) Highly recommend and look forward to working with him again in the future. Also, the financial guy (Im sorry I cant remember his name now) was super awesome!!! Thanks...
Response from the owner Replied: Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 26, 2021
Love, love and love the staff. Kaig, hands down the best representative I've met. Kaig and Carl thanks for your assistance.
Response from the owner Replied: Sherlune, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- May 26, 2021
Response from the owner Replied: Hi Jean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 26, 2021
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- May 26, 2021
Response from the owner Replied: Hello, we regret to see this low rating, but appreciate you taking the time to rate us. If you are willing, please reach out to us at (954) 949-0623 for further assistance. We sincerely hope to hear from you soon.
Google Review
- May 26, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Ft. Lauderdale would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 26, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 26, 2021
(Translated by Google) Excellent attention, very professional Mr. Lance, 100% recommended(Original)Excelente atencin , muy profesional el Sr Lance , 100% recomendado
Response from the owner Replied: (Translated by Google) Isaac, your feedback keeps us motivated and working hard for all of our guests! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Isaac, tus comentarios nos mantienen motivados y trabajando duro para todos nuestros huspedes! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- May 26, 2021
Every time I bring my car in when I pick it up my door lock settings have been changed. Being a woman, I set my 4 door locks so only the driver door unlocks when I approach. Please tell the valets, service, repair and wash employees not to change the owners settings.
Response from the owner Replied: Hello Bill, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 26, 2021
My sister-in-law was not too happy about the customer service, I can't blame her though with such terrible service.
Response from the owner Replied: Hi Henry, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- May 25, 2021
We are super happy with our new Mercedes. Many thanks to the Mercedes-Benz of Ft. Lauderdale, especially to Calin Orban, who was polite and respectful, and definitely helpful :)
Response from the owner Replied: Eugene, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 25, 2021
Joe was extremely helpful and friendly. During the purchase, I did not feel as if I was wasting time.
Response from the owner Replied: Marcia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 25, 2021
I have been using the Ft Lauderdale Benz Dealership is amazing Brandon Hernandez goes above and beyond to make your process smooth
Dealer Replied: Hello Claudio, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 25, 2021
Benz of FTL treated me great. Got exactly what I wanted and more. Ray is the best!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, we are so happy to read such a great review about Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 24, 2021
We bought a coupe at Mercedes-Benz Ft. Lauderdale with Todd Fine last year and love it. Came back to buy our daughter a car and Todd made it such a memorable experience for her and she loves her car. He was extremely attentive and very knowledgeable. Highly recommend.
Response from the owner Replied: Fredric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 24, 2021
Everyone at this Mercedes-Benz dealership was a pleasure. Especially, Joseph Hagen. He was patient but very informative. He was willing to get me into what I wanted and still working with me to get the best deal possible. I appreciate the whole team and management, who also played a big roll in...
Response from the owner Replied: Tiana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 24, 2021
Peter made the experience of buying a car with Mercedes-Benz of Fort Lauderdale extremely easy. He and Stephanie couldnt have made the process any more seamless and it made all the difference when compared to the competition. The service was unparalleled. I highly recommend checking them out on your...
Response from the owner Replied: Hi Brittany, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- May 24, 2021
My wife's Mercedes went in for scheduled service( oil change and other bs for $600). They called and said to pick it up. Hour later we did. She sat for 15 min and when the car arrived it was not washed as was part of the deal. Lots of other merc dealers who don't f the customer.Never again
Google Review
- May 23, 2021
Excellent service clean nice show room beautiful cars
Response from the owner Replied: Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 23, 2021
If you are looking for great customer service, professional individuals, & honest individuals, I wouldn't recommend Mercedes Benz of Fort Lauderdale. I had a terrible experience there & it was not the first time. I kept contacting Orlando who is the manager over the service department, but he never...
Response from the owner Replied: Hi Helene, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 22, 2021
My sister had a terrible experiences with the car service department & I saw how she struggled to get her car back, but the service manager didnt really care of submitting proof of what was fixed to the insurance company & his worker made things look bad by stating that the vehicle was already...
Response from the owner Replied: Hello Jenny, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 22, 2021
My best frind had a terrible experience at Mercedes Benz of Fort Lauderdale so I wouldn't even consider buying my car there. I would rather go to Mercedes Benz Of Pembroke Pines or Coconut Creek.
Response from the owner Replied: Hello Deborah, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 22, 2021
Bad customer service, I wouldn't recommend. My daughter and I had a terrible experience at Mercedes Benz of Fort Lauderdale.
Response from the owner Replied: Hi Marie, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 22, 2021
My salesman was Todd Fine and he was phenomenal from start to present. He guided through the entire process with NO PRESSURE. Todd even made sure I got a "worthy" deal on my insurance. I would recommend him to anyone in the market for a Mercedes-Benz. Thank you, I love my truck.
Response from the owner Replied: Tasha, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 21, 2021
I am very incredibly happy with my experience at MB fort lauderdale... I have been in the car business for 15 years and have worked with many sales professionals - Joe Hagen was an amazing person to work with, took time to understand what I was looking for. Joe did an amazing job assisting through...
Response from the owner Replied: Keith, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Drive safe!
Google Review
- May 20, 2021
Service at Benz is always amazing. Manny is always on top of things, he makes sure things are done right and fast.
Response from the owner Replied: Johanna, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 20, 2021
I love MB of Fort Lauderdale! Andrew in the service department was phenomenal with assisting me as to my car service appointment and needs. I would highly recommend this dealership!
Response from the owner Replied: Amelia, thank you for your kind review; we are happy to pass along your comments to Andrew! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- May 20, 2021
My service advisor Brandon was very helpful. He provided detailed information regarding the upcoming services needed. He explained in detail what is required vs what is recommended.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Anitra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 19, 2021
Response from the owner Replied: Al, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- May 19, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- May 19, 2021
Response from the owner Replied: Stephen, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 19, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Ft. Lauderdale strives to provide a positive customer experience. Wishing you a great day!
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- May 19, 2021
My customer rep. Orlando is the best. I received both professional and courteous service while servicing my Mercedes.
Response from the owner Replied: Hi, we're happy you found Orlando to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 19, 2021
In and out with a a smile
Response from the owner Replied: Thanks for the great rating!
Google Review
- May 19, 2021
Very personable sales and service personnel.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 18, 2021
I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale. After pickup the vehicle I noticed that the dashboard was damaged/ broken at the area it approaches the windshield.I contact the dealer's manager and they declined to fix it, even though was a certified vehicle....
Response from the owner Replied: Hi Rafael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- May 18, 2021
Very personable sales and service personnel. They accommodated all our needs.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Charles, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 18, 2021
Tony is the best salesman i have ever met. He is great.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Alejandro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 18, 2021
I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale and bought an extra extended guarantee. One day after picking up the car, I noticed that the dashboard was broken/ damaged. I contacted the dealear/s manager but declined to fix it. I do not believe it?s a good/...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Rafael, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. If you are willing, please call our General Manager at (954) 949-0623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 17, 2021
I am extremely pleased with the service I received today at this dealership, Elie Attie is the MVP of Salesmen, excellent customer service, attentive, honest and a true gentleman, Winston Mendoza the Finance Manager another true Professional with the most amazing personality. Love this dealership...
Response from the owner Replied: Miriam, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 16, 2021
Jackie at the Fort Lauderdale Mercedes was incredibly! She texted me updates, reminders and responded to my questions immediately. She made the experience of having my car serviced a very pleasant one! Thank you Jackie! You reminded me why I bought a a Mercedes!Mercedes + Jackie = Excellence
Response from the owner Replied: Anissa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 15, 2021
I had a loss of pressure on my tire and was able to get to the dealer and they took me right away, replaced the tire as well as checked all the other tires and rims. All within 1 hour. Very unexpected not to have to wait without an appointment. Thank you!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 14, 2021
I had an extremely helpful team of sales and managers assisting me.Tony Guevara worked with me throughout my he process and was patient, knowledgeable and extremely professional. He went the extra distance in assisting me with iPhone apps and problems I had in navigating the internet.I looked at two...
Response from the owner Replied: Jane, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 13, 2021
Helpful service!! Ask for Todd! Great personality and welcoming! Ive got my eye on the S63 now after my C250.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 13, 2021
I can't say enough about Mike Ferraro and the top notched service he offers. He's the best, hands down! It makes me keep on wanting to buy Mercedes.
Dealer Replied: Hi Mark, thanks for your praise and kind comments about Mike. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 13, 2021
Had B-7 Service assisted by Mike Ferraro's excellent help,
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Ralph, thank you so much for your positive comments about Mike. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 12, 2021
Paul was very helpful and knowledgeable. He made the process seamless and quick. I will definitely recommend Paul L.
Response from the owner Replied: Leilani, thank you for your kind review; we are happy to pass along your comments to Paul! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- May 12, 2021
Customer service was if the upmost quality. Very attentive to both my car and my Perdonal needs dealing with the car.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Elaine, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 12, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- May 12, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- May 12, 2021
Response from the owner Replied: Hi, thank you for your review. We strive to deliver a consistently positive customer experience and regret to see this negative rating. We would like to address your specific concerns and strongly encourage you to contact us please at (954) 949-0623. We look forward to speaking with you soon.
Google Review
- May 12, 2021
Response from the owner Replied: At Mercedes-Benz of Ft. Lauderdale, we sincerely value your review. Thanks for such a positive rating!
Google Review
- May 12, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- May 12, 2021
Chris Jablonski our new service advisor is the greatest. After being frustrated for five years with an intermittent AC problem it has been found and repaired, it's a sad commentary though that it couldn't have happened while it was under warranty.
Response from the owner Replied: Thank you very much for sharing these comments, Tim. Please contact our General Manager at (954) 949-0623 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Google Review
- May 12, 2021
Mike Ferarro is always the best!
Response from the owner Replied: Hi Angelica, thank you for your kind comments about Mike! We truly appreciate your business and hope we can continue to be of service to you in the future. Safe travels!
Google Review
- May 12, 2021
Fort Lauderdale Mercedes-Benz provided us totally outstanding service with the purchase of our 2021 Mercedes GLE. Our salesperson was RAY RAGNACCI and we was totally outstanding from the time we walked in the door until our car was delivered. He advised us on many possibilities and really helped...
Response from the owner Replied: We are delighted to hear that our team gave you such a great experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 12, 2021
5 months into owning my first Mercedes I'm having buyers remorse. Prior to purchasing a GLA in Dec I owned a BMW 328i and was never broke down on the side of the road and with ALL services I was provided a loaner vehicle. My GLA required towing when while driving suddenly the car went into neutral...
Response from the owner Replied: Glenda, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- May 11, 2021
Needed a new battery for my Mercedes c300. Service Mgr. Mike Ferraro at Ft Lauderdale Mercedes is a true professional and extremely knowledgeable of all that?s needed to quickly repair and get car fixed in no time! Auto Nation should be grateful to have him.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Toni, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 11, 2021
Excellent service. On time, friendly and knowledgeable.
Dealer Replied: Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 10, 2021
Brandon Hernandez has been super helpful in every regard. The service has been completed professionally and communications are clear and timely.
Response from the owner Replied: John, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 10, 2021
Kaij Wilder in Sales and Gaston from their Fast Lane made it go from No Deal, to thank you very much! When we arrived to pick up the car we noticed a scratch and small dent that wasn't in the pictures that Kaij sent me. So we were very disappointed. Kaij is a true professional. He knew that my...
Response from the owner Replied: Juve, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 10, 2021
Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Cars.com Review
- May 10, 2021
Brandon has been super helpful and professional in providing service for my S65. Communication has been timely and clear.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: John, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 10, 2021
We have found this dealership to be professional and easy to work with during each time we have brought either of our two Mercedes in for service. Excellent facilities.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Kent, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 10, 2021
Always taken care of. John S the service manager and my advisor tori are the best. They go above and beyond and geo and Nicole are always so kind when I see them.
Dealer Replied: Brent, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 09, 2021
Stay away from MB of Ft. Lauderdale and any Autonation dealership. I visited them multiple times for some warranty work and they always mess smth up, so I have to fix stuff after them myself. In case you absolutely have to go there for service make sure you have someone with you who knows how to...
Google Review
- May 09, 2021
I had an excellent experience with Joe Green. Smooth, easy and honest process. No surprise charges, fees or aftermarket offers. I highly recommend.
Response from the owner Replied: Hi Amir, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 08, 2021
I was told my car would be seen expeditiously, kept my car the entire day, went back pricing has increased, I was feeling I am being Cheated on the estimate. I was charged fee $59 dollar expose's fee when they could have just put the amplifier in trunk of the vehicle
Cars.com Review
- May 08, 2021
Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another...
Dealer Replied: Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- May 07, 2021
GREAT experience, Work was done faster than I expected. All staff were very helpful and knowledgeable. Liked that my car was washed when I picked it up.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi George! We're so happy we were able to help you out! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 06, 2021
Ivan Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- May 05, 2021
I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome
Response from the owner Replied: Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 05, 2021
This place is a scam all their technicians only know to replace tires they say they will work on your car and after a week they said they didnt even look at it orlando the service manager dont know who gave him that position is a moron including rudolph
Cars.com Review
- May 05, 2021
Sold my car to the dealership after getting a conditional offer online. Went in and the rest was handled very smoothly and professionally.
Dealer Replied: Hi Thomas, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 05, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 05, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Ft. Lauderdale. If there is anything else we can do for you, please don't hesitate to let us know (954) 949-0623. Have a great one!
Google Review
- May 05, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, we noticed you gave us a low-star review, and definitely wanted to reach out. If there was anything that occurred during your previous experience at Mercedes-Benz of Ft. Lauderdale that led to this, we would like an opportunity to discuss it. Your satisfaction is our #1 priority. Please contact us at (954) 949-0623 when you have an opportunity. Best regards.
Google Review
- May 05, 2021
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- May 05, 2021
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Ft. Lauderdale! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- May 05, 2021
Mercedes Benz of Ft. Lauderdale has the best customer service, and always have the best service and sales rep. Malik H. helped serviced my c300 last week. I was in and out with a courtesy vehicle, and by the end of the day my car was ready to be picked up. Malik was very helpful and knowledge about...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 05, 2021
It's okay. Very busy though.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 05, 2021
Sales person was helpful
Response from the owner Replied: Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- May 05, 2021
Good job good people
Response from the owner Replied: Hi Phill, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 05, 2021
Jackie went over and above to complete the service and get my tire repair covered by my warranty! 2 nails in it!
Response from the owner Replied: Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 04, 2021
STAY AWAY STAY AWAY STAY AWAY STAY AWAYSTAY AWAY from this Location! They will treat you like a dog! I had a service today and after waiting 45 min for someone to even acknowledge I was there they went to ask what was wrong with the car. They did not even say sorry for the long wait. After all...
Response from the owner Replied: Hi Robert, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- May 04, 2021
Car sucks. Very disappointing. Been shopping here for over 20 years. Have bought many cars. I should be very happy. Everything was always perfect till Jack Fitzgerald left. I?m done. Going to Bentley.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Michelle, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 04, 2021
The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in...
Response from the owner Replied: Hi, we regret your most recent visit with us was not up to the standards we strive for. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 03, 2021
Dropped my 2020 e63 off on monday 4/13/21 for vibrations at any speedCar is still in dealer as off 5/3/21 they said no technicians are available they said we will take a look every 2 days they left my car outside the whole time i have matte paint from the factory and now its ruined never bring your...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- May 03, 2021
Have been servicing my car here for many years and have always appreciated the professional and friendly staff members in the service department and in general. Special thanks to Mike Ferraro and Nelson on this last visit!
Response from the owner Replied: Hi Jackson, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road.
Google Review
- May 03, 2021
I've taken my car to MB o Ft. Lauderdale several times and I can honestly say they make me feel like family. The service is excellent and so is the coffee. I would recommend them to all MB owners. You won't be disappointed.
Response from the owner Replied: Hi Stephanie, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- May 03, 2021
I came to the dealership for a recall.The vehicle was returned to me with the defect, a broken front tire pressure sensor.I was told it is a coincidence and the dealership is not responsible for that because all they did is a software update.It is a pretty frustrated statement because the vehicle...
Response from the owner Replied: Hi Lev, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (954) 949-0623 to discuss this further.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- May 02, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 02, 2021
Response from the owner Replied: Giana, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Ft. Lauderdale! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- May 02, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 02, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Ft. Lauderdale would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Ronald, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Ft. Lauderdale so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for your rating. If you could give us more details about your negative review, that would help us improve. We can be reached at (954) 949-0623. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- May 02, 2021
Response from the owner Replied: We take all of our reviews seriously, and would like an opportunity to turn your customer experience around. Could you please reach out to us directly at (954) 949-0623? We do hope to hear from you.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Ft. Lauderdale such a great rating! It really means a lot to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Ft. Lauderdale! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Ft. Lauderdale. Kind regards!
Google Review
- May 02, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Ft. Lauderdale so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Ft. Lauderdale!
Google Review
- May 02, 2021
Always positive
Response from the owner Replied: Laurel, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
This is my 4th Mercedes purchase and my 3rd from the Mr Doug Siegel. A very pleasant no high pressure individual. He makes buying a car the fun thing it should be. I must mention service by Mike Ferraro who continues the professionalism from the showroom. It is a pleasure for me a "car lover" to...
Response from the owner Replied: Hi Wayne, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Mike Ferraro is a consummate pro who always makes service a pleasant experience
Response from the owner Replied: Stan, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- May 02, 2021
I had a Great experience at Mercedes-Benz of Fort Lauderdale dealership as always. Very nice professional people work there. I definitely recommend this dealership. Thank you so much guys for an amazing job!
Response from the owner Replied: Alena, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2021
Prompt, personal, professional.
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 02, 2021
I have been purchasing new & used vehicles from this dealership for at least the last sixteen (16) years and have always received 5 star service from "Sam" in Sales & Mike Ferraro in Service. It's as simple as that. Just got delivery of my 2021 E450 Cabriolet and had a great experience as usual. The...
Response from the owner Replied: Paul, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Excellent customer service provided by Malik
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Ofer! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Excellent service
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jackie! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- May 02, 2021
Excellent service & took me right in regardless of being very busy Dec 26th. Malik is always helpful and friendly.Took car in yesterday (June 11 2020) for 40K service. All went well. Malik was as helpful as always and explained all well. Malik is deserving of his praises.
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- May 02, 2021
Everything went as planned.
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- May 02, 2021
Horrible Customer Service again !! Brought my GLS 450 in again tried to pick up on Saturday and they had all kids running service center ! Was a disaster trying to retrieve vehicle ! Never Again
Response from the owner Replied: Paul, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- May 02, 2021
Great service and follow up by Brandon
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 02, 2021
Very disappointed I was promised about hour to hour and half .I contacted the dealership 3 hours later to check on car was never called.I rushed to dealership to make my appointment my tire pressure light came on took to get a 30k service with the tire light on my car was there all that time for...
Response from the owner Replied: Hi Alfons, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 02, 2021
Service provided by Mike Ferraro "Customer CareLess Advisor" was terrible, absolutely unacceptable when you depend on the experts and their response is... everything is in the paper. Horrible probably have to switch to another location to take my car for service.
Response from the owner Replied: Hello Marco, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help. Take care.
Google Review
- May 02, 2021
Professional and helpful service from both sales and finance personnel
Response from the owner Replied: Hi Vivienne, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 02, 2021
Brought my car in to have the air conditioner diagnosed and repaired. The car was at the service center an entire day and I never received an update. At the end of the day I was told it was going to be diagnosed the next day and no guarantee or estimate of the date it would be fixed. They have...
Response from the owner Replied: Hi James, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help. Take care.
Google Review
- May 02, 2021
Today was the second service on my vehicle. Manny did a great job in making sure the service was done well, minimizing my time away from work, and making it a an easy and efficient process. I highly recommend Orlando, Manny, and the service team at Mercedes-Benz at Fort Lauderdale!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Diana! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
I love it . The people were very nice.
Response from the owner Replied: Hi Mikerna, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
See AJ in sales. He has integrity.
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2021
Excellent service, friendly, and expedient. Thank you Juan and Sasha!
Response from the owner Replied: Garrett, thank you for your kind review; we are happy to pass along your comments to Juan and Sasha here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Great customer service and my car was ready just a few hours later.
Response from the owner Replied: Hi Jennifer, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day.
Google Review
- May 02, 2021
Advisor had very low energy. Seemed like not to care much, seemed overworked. Upon pick up while waiting on my car I strolled around the sales area, passed like 5 sales people no one greeted me. Just walk right by you.. no one cares. Poor!Thought i am at Mc Donalds. Wont ever go back. Poorly...
Response from the owner Replied: Hi, thomas, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 02, 2021
Very good treatment especially from mike ferro , will be com8ng back for sure
Response from the owner Replied: Hi Julio, thank you so much for your positive comments about Mike. We're looking forward to your next visit with us!
Google Review
- May 02, 2021
This location always exceeds my expectation. Great customer service.
Response from the owner Replied: Hi Alexis, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 02, 2021
Jackie was knowledgable and courteous. Estimates of time frames were spot on.
Response from the owner Replied: Hi Mark, thank you for your kind review; we are happy to pass along your comments to Jackie here at Mercedes-Benz of Ft. Lauderdale! If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2021
the entire service team is amazing!Torey took care of me like he was my oldest friend
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
I took my car there for some issues, according to them there was a bulletin for my issue with car. They claimed the bulletin said for them to SHAVE my ROTERS and RIMS witch made the problem worse. I called other Mercedes Benz dealers and told them my issue and said they should have replaced the...
Response from the owner Replied: Hi Abed, we regret to hear that you are displeased with your recent experience with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one. Take care.
Google Review
- May 01, 2021
Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! Im so happy about my new car and my time at the dealership was quick and easy!
Response from the owner Replied: Miriam, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 01, 2021
Mercedes Benz of Ft. Lauderdale conveniently located at US1 near Ft. Lauderdale airport and our house. Excellent warranty service, luxury waiting room, but service a little slow for my taste. Last time both complimentary coffee machines where broken.
Response from the owner Replied: Hi Yevsey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 01, 2021
Arrived at 2pm with a flat tire. Spoke to several advisors who seem uninterested once they found out the reason I was there. Finally one took care of me. Vehicle was supposed to be ready in an hour. At 3:30pm they had not even looked at the tire yet. I left at 5:15pm with a dirty car. Almost all...
Response from the owner Replied: Hi Christophe, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 01, 2021
Great people! Nice clean loaner car was waiting for me. Software updates for recall were completed the same day. Got a call telling me it was ready. Nice clean car all updated... out in 10 minutes?
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Timothy! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
Cars.com Review
- May 01, 2021
It?s funny that Mercedes Benz of Fort Lauderdale keeps sending me automated emails asking for my opinion or review and never actually reads it as I filed an official complaint through DIVISION OF MOTORIST SERVICES and BBB: I got a vehicle which doesn?t have a hands free opening trunk feature which I...
Dealer Replied: Hi Liliya, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- April 30, 2021
Great Customer Service and I was assisted by Mr.Maleke who Kept Me updated & I feel like he did everything to the best of his ability to help me with my vehicle
Response from the owner Replied: Hello Nathaniel, thank you for your kind review; we are happy to pass along your comments to Maleke here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 30, 2021
I always get excellent service at Mercedes Benz in Ft Laudedale. Brandon Hernandez makes sure that everything goes perfectly and suggest you other services good for your car.
Response from the owner Replied: Hi Francoise, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 29, 2021
Will made it painless. good follow up and got the deal done
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 28, 2021
So busy. Had car serviced for a recall on airbags. Didn't clean up car after working on it.. Windshield had fingerprints.
Response from the owner Replied: Hi Edward, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 28, 2021
1st rate service by Mike Ferraro who has been my main service contact for the past 10 years. Service work done on time, as promised.
Dealer Replied: John, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- April 28, 2021
Thank You very much, Rudy. Very Efficient and very professional.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Robert, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- April 27, 2021
Glenn and I were thoroughly satisfied with the purchase process and delivery. Both Alex and Walter provided professional, competent and friendly support. We are grateful for that.
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Google Review
- April 27, 2021
Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didnt come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Wouldve been nice to have a loaner car...
Google Review
- April 27, 2021
My experience with Mercedes Benz of Ft.Lauderdale has been less then impressive. The sales person from whom I purchased my vehicle although responsive provided incomplete information and is abrasive. The service department rep forgot to f/u and the service manager takes 4 days to respond and only...
Response from the owner Replied: Hi Susanna, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- April 27, 2021
My experience with Mercedes Benz of Ft.Lauderdale has been less then impressive. The sales person from whom I purchased my vehicle although responsive provided incomplete information and is abrasive. The service department rep forgot to f/u and the service manager takes 4 days to respond and only...
Response from the owner Replied: Hi Susanna, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- April 27, 2021
Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didnt come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Wouldve been nice to have a loaner car...
Google Review
- April 27, 2021
Glenn and I were thoroughly satisfied with the purchase process and delivery. Both Alex and Walter provided professional, competent and friendly support. We are grateful for that.
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Cars.com Review
- April 27, 2021
Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn?t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would?ve been nice to have a loaner car...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We appreciate you taking the time to leave us a response, James! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 26, 2021
Excellent service, Rudy torres was super friendly and helpful, thank you very much!
Response from the owner Replied: Irma, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2021
Wanted to thank Ala Surayeva for her professionalism. Recommend this place and Ala.
Response from the owner Replied: Hi Nail, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- April 26, 2021
When I arrived at the Mercedes-Benz of Fort Lauderdale, it was a very pleasant experience. Kaij Wilder assisted me. He made me feel at home from the time I arrived. He didn't put any pressure on me in my decision on what I wanted to purchase. Everything went smooth. I was in and out. I totally would...
Response from the owner Replied: Corey, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 26, 2021
It was very nice! Joe Hagen worked his magic & got me my new 450E class!
Response from the owner Replied: Liliana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2021
I recently purchased a 2021 Mercedes Benz GLB250. Joseph "Joe" Green was the Luxury Vehicle Consultant who assisted me with the purchase. Joe was very helpful and very knowledgeable. He made my purchase a smooth, easy process. Joe was committed to making sure everything went perfect including...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 26, 2021
This is my 8th purchase of Mercedes Benz automobiles, but it is my 1st Internet purchase from 1000 miles away. A little scary. Working with Todd Fine alleviated all my fears about a sight unseen far away purchase. He was very professional and really a pleasure to work with via text, email, phone....
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 26, 2021
Peter McInnis, our MB sales rep, as always was great. I'm not a car buying fan, but I don't mind having him as my sales person. With Peter I feel like he has my best interest in mind. Also, I want to express my satisfaction with Walter Bernal's thorough and clear explanation of the purchase...
Response from the owner Replied: Nicholas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 26, 2021
Rob Pickowski, Orlando, Service Manager, and Mike Ferraro are OUTSTANDING! They never fail to help me and give AMAZING service to me. I am a Mercedes driver for over 30 years and am about to get a new one and Rob and Orlando went out of their way to help me during a recent emergency repair. They...
Response from the owner Replied: Robyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- April 26, 2021
Extremely disappointing is the only thing that can describe my experience. I went to the dealership to trade my lease in early. After going back and forth I settled on buying a 2021 GLE 350 for $66,000, which was supposed to include my lease trade in. I was in the finance room signing for the...
Response from the owner Replied: Hi Joanne, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- April 26, 2021
Great service, did an excellent job with my repair, service and recall issue. Very efficient and careful with your vehicle
Response from the owner Replied: Hi Cheyenne, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 26, 2021
Great service! Alla was awesome. She takes care of me all the time. Thank you Alla, thank you mercedes!
Response from the owner Replied: Shamil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2021
I was told to email him what I was looking for, so I did. I started receiving emails the next day with cars to look at. I went for a test drive and a couple of days later received a call that my car was ready to be picked up. Best car buying experience ever! Thank you Lance
Response from the owner Replied: Gerda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 26, 2021
Very good treatment especially from mike ferro , will be com8ng back for sure
Response from the owner Replied: Hi Julio, thank you so much for your positive comments about Mike. We're looking forward to your next visit with us!
Google Review
- April 26, 2021
Wanted to thank Ala Surayeva for her professionalism. Recommend this place and Ala.
Response from the owner Replied: Hi Nail, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- April 26, 2021
Great service! Alla was awesome. She takes care of me all the time. Thank you Alla, thank you mercedes!
Response from the owner Replied: Shamil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- April 25, 2021
i bought car there took them 5 min to approached while no one was busy. i went to buy car to my son and because they way i am they di not look at and even when they did it took them forever . just be aware. we bought a car because we like Mercedes
Dealer Replied: Hi, we truly appreciate your honest feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help. Take care.
Cars.com Review
- April 25, 2021
My service advisor Mr. Tory is one of the nicest young man there. He always make sure everything is done according for my car. Louis also make sure that I?m not waiting there for too long. By the time they are done with my car its wash and clean. I greatly appreciate you guys. Thank you.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Google Review
- April 23, 2021
This location always exceeds my expectation. Great customer service.
Response from the owner Replied: Hi Alexis, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 23, 2021
I was told to email him what I was looking for, so I did. I started receiving emails the next day with cars to look at. I went for a test drive and a couple of days later received a call that my car was ready to be picked up. Best car buying experience ever! Thank you Lance
Response from the owner Replied: Gerda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 22, 2021
I recently purchased a 2021 Mercedes Benz GLB250. Joseph "Joe" Green was the Luxury Vehicle Consultant who assisted me with the purchase. Joe was very helpful and very knowledgeable. He made my purchase a smooth, easy process. Joe was committed to making sure everything went perfect including...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 22, 2021
When I arrived at the Mercedes-Benz of Fort Lauderdale, it was a very pleasant experience. Kaij Wilder assisted me. He made me feel at home from the time I arrived. He didn't put any pressure on me in my decision on what I wanted to purchase. Everything went smooth. I was in and out. I totally would...
Response from the owner Replied: Corey, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 22, 2021
Peter McInnis, our MB sales rep, as always was great. I'm not a car buying fan, but I don't mind having him as my sales person. With Peter I feel like he has my best interest in mind. Also, I want to express my satisfaction with Walter Bernal's thorough and clear explanation of the purchase...
Response from the owner Replied: Nicholas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 21, 2021
It was very nice! Joe Hagen worked his magic & got me my new 450E class!
Response from the owner Replied: Liliana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 21, 2021
Excellent service, Rudy torres was super friendly and helpful, thank you very much!
Response from the owner Replied: Irma, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 21, 2021
Extremely disappointing is the only thing that can describe my experience. I went to the dealership to trade my lease in early. After going back and forth I settled on buying a 2021 GLE 350 for $66,000, which was supposed to include my lease trade in. I was in the finance room signing for the...
Response from the owner Replied: Hi Joanne, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- April 21, 2021
Rob Pickowski, Orlando, Service Manager, and Mike Ferraro are OUTSTANDING! They never fail to help me and give AMAZING service to me. I am a Mercedes driver for over 30 years and am about to get a new one and Rob and Orlando went out of their way to help me during a recent emergency repair. They...
Response from the owner Replied: Robyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- April 21, 2021
This company provides excellent customer service. They kept me well briefed as to the price, time and cost of my repairs every step of the way. I would definitely recommend their service.