The service as far as the service person was great. However, I called earlier in the day before I picked up the car to make sure it was washed. When I arrived it was filthy and in worse shape than when I dropped it off. The porter took it to have it washed and it was still dirty. Oil smudges on...

Dealer Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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I want to share my recent experience with the Mercedes-Benz of Ft Lauderdale dealership so other customers can make informed decisions. I inquired about a vehicle that was clearly advertised as new and available. However, the listed mileage seemed unusually high for a new car, so I asked for...

Dealer Replied: Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.

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I’m very disappointed with my delivery experience at Mercedes-Benz Fort Lauderdale. The vehicle was delivered late and in unacceptable condition—dirty (especially on the driver side)—and it immediately showed warnings for low coolant level and a flat tire. I was also advised by the dealer in Palo...

Dealer Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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the staff are great to work with. However, the used car I bought started acting up one week later and I believe this was a know problem. Transmission problems can be covered up but not hidden. The car mechanics and electronics have issues also. people should just get some sort of minor buyers'...

Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.

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Very good service and excellent attention. A super pleasant atmosphere from the moment you walk in until you leave.

Dealer Replied: Hi Miguel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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The friendly and courteous service from our sales person Eduardo, from the manager ,and the finance person made it easy to make our decision to walk out with a new car.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Please don't hesitate to reach out if there's anything additional we can do for you.

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I’m only awarding four stars because real five-star service would (and used to) include washing my car not just on the outside but on the inside as well.

Dealer Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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The sale man Mr Elie, 3rd car that he is selling to me nice guy. Thank you after sale lady working at service .

Dealer Replied: Hello, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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Lesly is a particularly helpful Service person. Took care in overseeing the work on my car. I waited for service and it was completed promptly.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Feel free to reach out to us if you need anything. Have a wonderful day.

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I do not understand why I receive better and a more enjoyable experience when I take my Lincoln Nautilis into the dealership than I do when I take my Mercedes CLE 450 convertible into the dealership. I receive free car washes at Lincoln, I cannot and do not receive the same at your ...

Dealer Replied: Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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Excellent- My sales person Gary Small was fantastic to work with, knowledgeable, patient, friendly, no pressure.They helped me find the perfect car GLA 250 and made the entire process smooth .

Dealer Replied: Hello Deborah, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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We worked with Alisa and what a pleasure to work with. She was responsive and very accommodating. Went the extra distance to pick me up at the airport and even found a second set of keys.

Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Ms Ala Surayeva was of big help in my new car buying process . I got the car I was dreaming of

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Fort Lauderdale! If you ever need help, just give us a call. Happy motoring!

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Mike was very professional with my GLS. repair done right, first time. excellent communication. best service I had in a very long time

Dealer Replied: Hi Henrique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Excellent service to buy a car, Mr. Elie's attention was 100 over 100, Everything here is very easy, without any pressure whatsoever. I really recommend it.

Dealer Replied: Hello Regulus, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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excelente servicio en todo con el frente del concepcionario, con en el vendedor nos dio toda la explicacion y funcionamiento del vehiculo, y con el fiancista los recomiendo a todos

Dealer Replied: Hola Margarita, nuestro equipo se dedica a brindar a todos nuestros clientes un servicio excepcional y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de Mercedes-Benz de Fort Lauderdale y esperamos poder atenderla nuevamente en el futuro.

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Bought a used car a was greeted by Raul on lot and treated great through entire experience. Was an easy deal and I left satisfied.

Dealer Replied: Hello Patrick, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I brought my vehicle in for wheel and tire repair and a wheel alignment. When I picked it up, I immediately noticed a knocking sound coming from one of the tires, and the alignment was worse than before. I returned to the dealership and explained the issue to my service advisor. That was the last...

Dealer Replied: Hi Brooklyn, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.

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Awful customer service, car was brought in because it had a flat. Car and rim services is supposed to be covered under warranty. Now they are trying to fight me over it and make me pay out of pocket. Been trying to call the dealership, but management is ignoring me. I know have to call the General...

Dealer Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Them are the best and they treat you incredibly. I realy like it I will recomended to others

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.

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The service department here is amazing - I have been to them all in South Florida and no one touches MB of Ft Lauderdale. Efficient and courteous - no one is trying to nickel and dime you. And most importantly - they are knowledgable. They know their cars.

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What happened to this dealership? Nobody ever responds to you at this dealership.They always say a manager's going to call you back and then they don't. I brought my Mercedes in for service.They told me they were going to reserve me a loan or car.I ended up in a kia! When I complained to the manager...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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This dealer does not recognize their own warranty, and they make you pay again for a repair that was done but done poorly, and after 8 months I had to bring the car back to them being under warranty with the same symptoms as before but they would not admit the issue was due because of their badly...

Dealer Replied: Charlie, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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Exceptional service at Mercedes-Benz Fort Lauderdale, great service!. The experience was amazing. I recommend this dealer. Top service . I am loving my new car, thank you so much.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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I had a very good experience leasing my car at the Fort Lauderdale Mercedes Benz dealership. The staff was very Proffesional and friendly! I recommend anybody to check out this dealership.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. We appreciate your recommendation and we hope to be of service again in the future.

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The vehicle was not delivered within the CPO framework. There is no communication, no response. I will be submitting a detailed complaint to Auto Nation and Mercedes USA.

Dealer Replied: Hi Murat, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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Excellent sales person very professional explain everything about the car and teach me because I never have and electric car ,and keep in touch with me for ever I need

Dealer Replied: Hi Morris, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

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I won?t mention any names of those who assisted me. However, the first man who didn?t want to sell me the car and wasn?t willing to do anything to make sure my family was satisfied has no place in this dealership. I?m very glad we ended up with the next sales manager, and I?d also like to thank the...

Dealer Replied: Hi Nazarii, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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All good fast simple easy and kind all work together like professional and nice waiting area

Dealer Replied: Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!

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MB submitted an incorrect repair est to my insur company by 5,000 no response

Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.

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Beautiful dealership, conveniently located on US1.I contacted a representative of the Lesly company and received comprehensive information on all the questions I needed and he organized the service of my car very quickly. Many thanks to him for this.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I won’t mention any names of those who assisted me. However, the first man who didn’t want to sell me the car and wasn’t willing to do anything to make sure my family was satisfied has no place in this dealership. I’m very glad we ended up with the next sales manager, and I’d also like to thank the...

Dealer Replied: Hi, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 949-0623.

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I dropped my car off on March 27, 2025 after many calls it took almost three weeks to get a diagnostic done on my GL 450. I picked my car up on 04/18/25. It was difficult to contact service advisor Tiffany Ellis, she returned my calls days later. I even received another client's confidential...

Dealer Replied: Hi Katrina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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The dealer ship is very professional and very clean. The Sales consultant Jodson Cadet was extremely professional, courteous, and helpful. He was very knowledgeable of the cars and seemed to find a car for me that fit me perfectly. He helped me through the process seamlessly..

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Everything worked very well for the service for 12,000 miles. The reception, the supervisor and deliver on time, with cleaned car.

Dealer Replied: Hello Claudio, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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i have bought 14 mercedes for my family with sam e at mercedes of ft lauderdale he is professional and honest he made todays transaction feb 22 easy and rewarding ty sam

Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Stay away from here— as an owner of an SLS AMG gullwing 2011 purchased at this very dealership you would expect service manager Daryl Jones to respond when required. Not so— even buying a supercar doesn’t ensure getting ripped off!!!

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