Google Review
- August 08, 2020
Response from the owner Replied: Jai, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 07, 2020
Google Review
- August 07, 2020
Response from the owner Replied: Glenn, thank you so much for your high rating! We hope you have a great day!
Google Review
- August 07, 2020
My family has been a client here at Mercedes of Fort Lauderdale for many years. Weve purchased several cars from this dealership & weve always had an exceptional experience provided to us. I highly recommend Mike Ferraro in the service department as a service advisor. He provides exceptional service...
Response from the owner Replied: Hi Ezio, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 07, 2020
Google Review
- August 06, 2020
Response from the owner Replied: John, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 06, 2020
Response from the owner Replied: Kimberly, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Take care!
Google Review
- August 05, 2020
Response from the owner Replied: Carolyn, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- August 03, 2020
Response from the owner Replied: Tony, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 31, 2020
Response from the owner Replied: Francois, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 30, 2020
Response from the owner Replied: Lory, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 29, 2020
Response from the owner Replied: Fredi, thank you for your positive review. We're happy to have been of service to you!
Google Review
- July 29, 2020
Response from the owner Replied: Devarn, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 29, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 28, 2020
Extremely patient and profession throughout the entire process. Highly recommend Mercedes of Delray~!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Christopher! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 28, 2020
Amazing service at this location! Joseph Hagen is absolutely hands down the best car salesmen Ive ever encountered!! He literally goes above & beyond to get you the best possible deal !!! I would recommend anyone looking into Mercedes go straight to this dealer & request Joe!!! Thank you Joe you...
Response from the owner Replied: Jelacy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 26, 2020
Response from the owner Replied: Gilad, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 24, 2020
Response from the owner Replied: Barbara, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 23, 2020
The experience that I had today July 23rd 2020, from MERCEDES-BENZ OF FT LAUDERDALE was one Mercedes-Benz in general should not stand for, what they did today was not representative of the Brand, the effectiveness of quality in service from the management and the business was deplorable. They,...
Response from the owner Replied: Yvonne, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 22, 2020
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 22, 2020
Response from the owner Replied: Thank you, Morris, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- July 22, 2020
Response from the owner Replied: Benneto, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- July 21, 2020
Response from the owner Replied: Dylan, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 21, 2020
Horrible experience!! Took my car in because I knew it had an oil leak, of course they couldnt find it and basically told me unless it is pouring out, they would not do anything. A certified MB mechanic made me aware of the issue. I live in Miami Lakes so by the time I got home, I had to turn...
Response from the owner Replied: Denise, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- July 21, 2020
Response from the owner Replied: Robiel, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- July 21, 2020
Fast professional service. Even under our difficult current circumstances Mercedes Benz of Ft. Lauderdale manages to maintain exemplary service while maintaining a safe environment. Abraham Wolf Aventura Florida
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Abe! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 20, 2020
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- July 20, 2020
Response from the owner Replied: Wow, look at all those stars! Take care!
Google Review
- July 20, 2020
Response from the owner Replied: Eyal, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road!
Google Review
- July 18, 2020
Response from the owner Replied: Cathy, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- July 17, 2020
Peter Montaldo in the Service Department is a real pro. He ALWAYS goes above and beyond the call I?d duty. Well done guys; Ill be back.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 17, 2020
Response from the owner Replied: Hi Belinda, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- July 17, 2020
Response from the owner Replied: Hi Shirley, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- July 17, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 17, 2020
Response from the owner Replied: Tayler, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- July 16, 2020
excellent customer service , will definitely return and recommend friends and family, very convenient location and also service hours overall a great experience, special thanks to Mike Ferraro
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 16, 2020
Response from the owner Replied: Janice, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- July 14, 2020
So my experience is unique in that I purchased my vehicle completely online from a different state. With COVID-19, I was unable to travel to complete this purchase, but the dealership staff was exceptional at meeting my every question and email during the process. It took a bit longer than...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 13, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 13, 2020
Response from the owner Replied: Hello Allie, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with our team. As one of our valued customers we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 13, 2020
I purchased a certified pre-owned vehicle and they promised me a second key. When I responded to pick up my key 3 weeks later and have it programmed, I was walked over to a gentleman in service. He took my key and said he would be back in 10 minutes. He returned an hour later. He said the machine...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Richard, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 11, 2020
Response from the owner Replied: Jk, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Google Review
- July 11, 2020
Response from the owner Replied: Susana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We're looking forward to your next visit with us!
Cars.com Review
- July 11, 2020
Did not appreciate service person giving me the wrong information. I understand the service department is a business and they have to have services performed. But I think they would be more successful if they were just honest with people and have the best interest for the customer instead of self...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thanks for the feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Ft. Lauderdale. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 11, 2020
Two things that just make sense, Mercedes Benz and Joseph Hagen. Not only does he have the best car on the lot but is the best sales man there. I told him what I used to drive, what my expectations are and within 10 minutes I was walking around seeing options. Joe read my faces as he showed me a few...
Response from the owner Replied: Hello Barbara, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with our team. As one of our valued customers we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 10, 2020
Response from the owner Replied: Hello Louis, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with our team. As one of our valued customers we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 10, 2020
Response from the owner Replied: Hi Rick, we appreciate your shout-out to Peter! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 09, 2020
Response from the owner Replied: Thanks for highlighting some of our staff who helped make this such a great buying experience, Juan! We hope you have a fantastic day, and enjoy your new car!
Google Review
- July 09, 2020
Google Review
- July 08, 2020
My experience was phenomenal! I did not wait for hours to know if I got approved or forced into a deal I did not want. My sales guy Ray R. asked all the right questions to determine what was the best fit for me!Less than an hour, I drove off the lot with my new car of my dreams
Response from the owner Replied: Veronica, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 08, 2020
Todd Fine is the man!Thank you so much for such a welcoming experience. Your customer service is fantastic. You were knowledgeable about the cars which made my decision making process so much easier. You took us through the process in an easy and timely manner with absolutely no hidden agendas....
Response from the owner Replied: Hi Gabriella, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 08, 2020
Response from the owner Replied: Eldred, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 08, 2020
The service agent teroy Williams was always. Informing the progress on my car
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Angelo, thank you very much for the positive review! Please let us know if there is anything else you may need from us; we're always happy to help! Safe travels!
Google Review
- July 08, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 08, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Jeshua! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- July 07, 2020
I walked in one day and meet Raymond he helped me and my boyfriend for a week making the deal happen for a brand new a class. He was very transparent helpful. I was able to do everything from home then go pick up my car and sign Raymond has everything prepared and ready . randy the finance guy got...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 07, 2020
Horrible Experience!They just charged me extra $200 for Sercice A and tried to convince me that my Service advisor in New York had lied to me about the price I was told there I needed to pay for same service.Unbelievable.NEVER AGAIN!!!!!!!!
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- July 06, 2020
Response from the owner Replied: Ashley, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 06, 2020
Response from the owner Replied: Gary, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- July 03, 2020
Response from the owner Replied: Riah, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2020
This dealership advertised a car for sale that we were interested in buying so we called them yesterday to confirm that the car was still available, at which time we were told that it is. because we are out of state we told the salesman that we will have someone come in and look at the car for us....
Response from the owner Replied: Hi Hilda, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- July 03, 2020
This dealership advertised a car for sale that we were interested in buying so we called them yesterday to confirm that the car was still available, at which time we were told that it is. because we are out of state we told the salesman that we will have someone come in and look at the car for us....
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Joseph, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 949-0623. We would appreciate the chance to turn your experience around.
Google Review
- July 03, 2020
Response from the owner Replied: Jay, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Google Review
- July 03, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 03, 2020
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 03, 2020
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- July 03, 2020
Great experience at this dealership!! They stayed extra late (past office hours) to help me in leasing my car. Ray, specifically, was very personable and helpful in my search. If you want someone that really knows the industry and everything that entails a good car - go to Ray! He was there...
Response from the owner Replied: Hi Jordan, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- July 03, 2020
Response from the owner Replied: Riah, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- July 02, 2020
This was my first visit to Mercedes-Benz of Ft. Lauderdale. From my initial call it was clear that the intention was to accommodate my enquiry. Rose, who handled the call was both welcoming and helpful in scheduling my appointment. My appointed Service advisor was Christopher who walked me through...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Simon, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 02, 2020
Response from the owner Replied: Hi Maxim, thank you so much for your high rating! We hope to see you soon!
Google Review
- July 02, 2020
After being in a major car accident, going through the process of getting the car fixed was refreshingly painless process thanks to Juan from AutoNation at the Mercedes of Fort Lauderdale body shop. It was a white glove treatment from start to end. they have finished the job faster than estimated,...
Response from the owner Replied: Hello Asaf, thank you for taking the time to leave us this wonderful rating! We're so pleased to see that you had an enjoyable experience with us. We hope that you have a fantastic day!
Google Review
- July 01, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 01, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- June 30, 2020
Response from the owner Replied: Hello Michael, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 30, 2020
Response from the owner Replied: Hello Perry, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- June 29, 2020
I love this place and will definitely come back for my next Mercedes-Benz. Peter, Tommy, and Shonna were very professional and kind with assisting me through the entire buying process. Everyone was very honest and full of integrity. Adeline Dorsainvil
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- June 29, 2020
Response from the owner Replied: Lorene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 29, 2020
Response from the owner Replied: Bettina, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Take care!
Google Review
- June 29, 2020
Thank you Ray R, for your outstanding service, It was a great experience From the moment I arrived I was treated with such expertise. Ray and the rest of the crew try to make you as comfortable as possible . I was very impressed with my service person, Ray R. . The experience was a pleasure....
Response from the owner Replied: Edwin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 27, 2020
Buyers BEWARE; They sold me a car with a lot of issues but the main issue I have is that they sold me a car and days later I noticed condensation in one of the headlights and I pointed it out and they said it was normal and wouldnt check it. So when the headlamp stopped working and they opened it...
Response from the owner Replied: George, we regret your experience with us here, but are glad you brought this to our attention Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 25, 2020
Came in to buy a Jeep, walked out with Mercedes GLE350! Thank you Joseph Hagen for not letting me make a mistake by buying a Jeep. Joseph made my car buying experience easy and fun and I LOVE MY NEW MERCEDES so much !!! Very happy and highly recommend Mercedes of Fort Lauderdale! Go see Joseph...
Response from the owner Replied: Hello Natasha, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- June 25, 2020
This place has the WORST customer service ever! If I could give zero stars I would. My partner and I both have Mercedes and every single time we have come here for service it has been a complete nightmare. When my partner needed a Service B, they had his car for 5 days! He had a loaner for 5...
Response from the owner Replied: Nick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- June 25, 2020
Came in to buy a Jeep, walked out with Mercedes GLE350! Thank you Joseph Hagen for not letting me make a mistake by buying a Jeep. Joseph made my car buying experience easy and fun and I LOVE MY NEW MERCEDES so much !!! Very happy and highly recommend Mercedes of Fort Lauderdale! Go see Joseph...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Natalia, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- June 25, 2020
Response from the owner Replied: Hi George, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 24, 2020
Response from the owner Replied: Barbara, thank you so much for your high rating! We hope you have a great day!
Google Review
- June 24, 2020
Response from the owner Replied: Dr. Betty, thank you so much for your high rating! We hope you have a great day!
Google Review
- June 24, 2020
Response from the owner Replied: Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 23, 2020
Response from the owner Replied: Danielle, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- June 23, 2020
I couldn't be happier with the service at Mercedes-Benz of Fort Lauderdale! My service guy, Mike Ferraro is the BEST! Over the years he has consistently treated me with kindness and provided excellent service. I had a little bumper meets brick wall issue and the body shop did a great job at very...
Response from the owner Replied: Hi Lowte, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 23, 2020
Response from the owner Replied: Hi Sonia, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 23, 2020
Your people were excellent and exceeded my expectations. That said, the process in place in which someone sells a car to you needs improvement. I understand the need to take time and check out the car, but after checking the car out, the 45 minutes of you emailing back and forth to Texas for...
Response from the owner Replied: Hi David, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 23, 2020
Your people were excellent and exceeded my expectations. That said, the process in place to sell a car needs improvement. I completely understand the need to take time and check out the car, but the 45 minutes of you emailing back and forth to Texas to get permission to cut a check is ridiculous. ...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: David, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 22, 2020
Response from the owner Replied: Peter, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- June 21, 2020
Response from the owner Replied: Drew, we are so happy to read such a great review about Mercedes-Benz of Ft. Lauderdale! Thank you, and have a fantastic day!
Google Review
- June 21, 2020
Response from the owner Replied: Guadalupe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 20, 2020
I brought my GLK 350 to Mercedes Benz of Fort Lauderdale for recalled airbag replacement. Service Rep Michael Ferrera met me at the appointment time and immediately took care of business. The job was completed 1 hour earlier than estimated. Barely emough time to look at the new model lineup at...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Robert, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 20, 2020
Response from the owner Replied: Hi Adriana, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 19, 2020
Response from the owner Replied: Jacqueline, thank you so much for your high rating! We hope to see you soon!
Cars.com Review
- June 19, 2020
Tory my service advisor was professional, honest and personable. Went above and beyond to make sure I was taken care of.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: John, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 18, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- June 18, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- June 18, 2020
Response from the owner Replied: Hi Nordia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for taking the time to leave a review!
Google Review
- June 17, 2020
Manny (Manuel Guzman) was a terrific Service Professional - kind, polite, and ensured prompt/comprehensive service to our GLA!Mucha gracias Manny and we will see you again!
Response from the owner Replied: Pat, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 17, 2020
Response from the owner Replied: Riah, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 16, 2020
Started with an emergency repair, but because of parts availability developed into that plus maintenance plus a warranty issue. Fortunately, I was able to get a loaner. Although it took longer than expected, Nate was very courteous and made sure all was taken care of. Just a bit disappointed my...
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- June 16, 2020
Response from the owner Replied: Barry, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 16, 2020
Response from the owner Replied: Kirk, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 16, 2020
Response from the owner Replied: Stephenie, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 15, 2020
Response from the owner Replied: Hi Lazaro, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- June 14, 2020
David Hodges was very rude and disrespectful. Not only did he insult me as a human being, but as a female. "You girls Know nothing" is what was said to me when discussing a vehicle I was very much looking forward to lease. The sales people here reflect what type of company mercedes is. Such a...
Response from the owner Replied: Alicia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 14, 2020
Ray (Big Ray) did a wonderful job putting things in order throughout the sales process. He ensured all our concerns were addressed. He exhibited excellent follow up by keeping us informed every step of the way. This resulted in us getting the previously owned car we wanted at a fair price and in...
Response from the owner Replied: Hi Howard, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 14, 2020
Manny is my service manager. Its a pleasure to work with him. He was thorough, kind and efficient. My car was ready much quicker than expected.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Anne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 13, 2020
When i picked up the car, I was surprised with charges i did not expect:- I asked to check for the rear lift gate making a noise, and was charged with $200 to just check what was wrong without any fix. I was not told there will be a charge just to check, and if i had known, i would not have...
Response from the owner Replied: Thanks, David! We appreciate your great star rating!
Google Review
- June 13, 2020
I had an unbelievable experience at the Mercedes Benz in Fort Lauderdale. I went to ton of other Mercedes Benz dealerships in South Flo and met with dozens of sales reps. Todd Fine at the Fort Lauderdale Mercedes Benz is by far the best sales rep you can work with. He will find the perfect car that...
Response from the owner Replied: Hi Zachary, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 12, 2020
Excellent service & took me right in regardless of being very busy Dec 26th. Malik is always helpful and friendly.Took car in yesterday (June 11 2020) for 40K service. All went well. Malik was as helpful as always and explained all well. Malik is deserving of his praises.
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- June 12, 2020
Response from the owner Replied: Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Cars.com Review
- June 12, 2020
Mike Ferraro is top notch. The best. Very knowledgeable and efficient. Keeps you updated.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Luis! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 11, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- June 11, 2020
Response from the owner Replied: Hello Rick, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. As one of our valued customers we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 10, 2020
Response from the owner Replied: Hi Claudio, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 10, 2020
Response from the owner Replied: Cyndi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- June 10, 2020
Response from the owner Replied: Abdessamad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 10, 2020
Ive worked with Orlando a few times. Always 5-star service. Always a smooth and seamless process. Always an enjoyable experience.
Google Review
- June 10, 2020
called to ask about a software update and key replacement since mine got water damage the lady on the phone said they will call me back with all the info its been over a week now and heard nothing back its so bad especially in emergency case (was on a road trip)
Google Review
- June 10, 2020
I arrived 15 minutes early and the valet directed me to mike ferraro. He was very courteous and walked me to the car agent.when I picked up my car, the valet Louis attempted to go next my phone to blue tooth. He never gave up until he asked another guy to help. And yes! They succeeded. He was...
Response from the owner Replied: Fred, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- June 10, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- June 10, 2020
The service was good , but unfortunately the service team was covered with a face mask properl And respected social distancing, but unfortunately I couldnt get into the waiting room because the other stuff from Sales Finance etc. they were not covered with a face mask and even the receptionist she...
Google Review
- June 10, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- June 09, 2020
Great service! Everything was clean, enough space on waiting area.
Response from the owner Replied: Hi Claudio, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 09, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Harvey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 09, 2020
Response from the owner Replied: Haoyu, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 09, 2020
Overall excellent service and easy scheduling. Very accommodating as Wellins
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Perry! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 09, 2020
Excellent service mike Ferraro is the best always gets it done quickly
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Harvey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 08, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 08, 2020
Made me wait for almost an hour to pick up vehicle
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hugh, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 07, 2020
Walked into Mercedez today to see about getting a GLB. Five minutes into the conversation, Mr Charlie Cardoso asked me "what do you drive and how much you pay". To which I replied, a Toyota 300 a month. From there it only went downhill, he showed me the GLB which I did not like and asked to see the...
Response from the owner Replied: Cris, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- June 07, 2020
Charlie was incredible from beginning to end. Makes you feel like a friend and relative.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Kent, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Yelp Review
- June 07, 2020
My father in law never complains unless it's absolutely necessary, this is the first time since he he has experienced such a disappointing purchasing experience. He has been in the service business for 42 years and has been purchasing Mercedes since 1986 where he currently has 3. This dealership has...
Google Review
- June 06, 2020
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Google Review
- June 06, 2020
Great service! Always a pleasure working with their staff.Shout out to Nicole was of great help this week as she guided me through the feature of my car. She went above and beyond to make sure I was well informed and comfortable. Very professional and amazing representation of great customer service.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Yelp Review
- June 06, 2020
Thank you Nicole for you help and patience. You went above and beyond taking me through the bells and whistle of the car. You were very knowledgeable and provided me with great tips.
Google Review
- June 05, 2020
Response from the owner Replied: Jenny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 05, 2020
Response from the owner Replied: Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 05, 2020
Nate provided exceptional service. The waiting time was reasonable. The waiting area was clean and it was great to see the cleaning staff disinfecting and wiping down counters, etc. during the pandemic.I would recommend this dealership and the service dept to friends and family.
Response from the owner Replied: Barbra, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 05, 2020
Good service. And I do recommend Todd Fine as the rep. to look for if you want to be sure to have a good, clear and straight forward process to buy your next car.
Response from the owner Replied: Hi Daniel, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 05, 2020
Response from the owner Replied: Andrew, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- June 05, 2020
Orlando in the service department is always top notch. He always provides the best customer service.. Great Person
Response from the owner Replied: Jenny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 05, 2020
Entire staff is attentive to my needs. A special note to Peter Montaldo and Matthew Pinkton for outstanding service.
Response from the owner Replied: Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Harry! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 04, 2020
Response from the owner Replied: Oscar, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 04, 2020
Response from the owner Replied: Hi Daniel, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 04, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Britney! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 04, 2020
Response from the owner Replied: Jerry, thank you for your kind review; we are happy to pass along your comments to Tommy here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Hi Veronica, thank you for your kind review; we are happy to pass along your comments to Malik here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Hello Dan, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 04, 2020
Outstanding service; great people, great facility. Fast, efficient, Professional, and Friendly!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Harry! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 04, 2020
A fantastic experience. Sales, service and follow up, true professionals.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 04, 2020
I was told the software upgrade would take "up to 4 hours." I dropped my car off at 10 AM, paid for a ride home and returned several hours later knowing I would have to wait for the car. I brought work with me so I could be productive while waiting. At 4 PM, six hours after I brought it in, the...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: David, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- June 03, 2020
I bought my car from Tommy Velez. He was professional and honest. I enjoyed working with him and he made the purchase effortless.
Response from the owner Replied: Jerry, thank you for your kind review; we are happy to pass along your comments to Tommy here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- June 03, 2020
In order to take advantage of mbrace, I needed to upgrade the software. I was told it would take up to four hours, so when I was asked if I wanted to arrange for a ride home, I said yes. They never told me it would cost more than Uber, but that is not my issue. I brought the car in at 10 AM. I drove...
Google Review
- June 03, 2020
Mercedes Benz of Fort Lauderdale was very helpful with servicing my car. I am very pleased with the service and kindness that was shown towards me. My baby (my car) received 5 star treatment. Malik Hennepin was the agent who assisted me. I was not disappointed
Response from the owner Replied: Hi Veronica, thank you for your kind review; we are happy to pass along your comments to Malik here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 02, 2020
Peter M is an amazing Service Advisor. I made a Saturday morning appointment and everyone greeted us with a smile including Peter M. After a quick check-in and review of my service needs, I was immediately sent to get my loaner car that was waiting for me. Amazing. My car was expertly serviced and I...
Response from the owner Replied: Linda, thank you for your kind review; we are happy to pass along your comments to Peter here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 02, 2020
I love the experience I had at this dealership! Ray Ragnacci helped me picking my car and he was very knowledgeable about about the car and was very nice with all the questions I asked. I was very satisfied with the service I got and I will not hesitate to let everyone else know to go to him as well.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Britney! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 02, 2020
Amazing process, purchased a e63s that was close to new. Carlos did a great job with the entire process, I live in Ut and felt comfortable purchasing from Florida.
Response from the owner Replied: Hello Dan, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 01, 2020
Great service! Always a pleasure working with their staff
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Cars.com Review
- June 01, 2020
I have purchased 4 cars from this dealership and have always been exceedingly pleased Ala is my salesperson and she is great with a very professional demeanor
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 30, 2020
Great group of proffesionals, and great vehicles! Thanks for this customer experience!
Response from the owner Replied: Oscar, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 30, 2020
This was the most fabulous car buying experience ever! I absolutely despise the car purchasing experience but with this deal I never stepped foot in the dealership. Todd drove over 3 hours to my house so I could sign documents and my car was delivered on a flatbed 1 hour later. I spent a combined...
Response from the owner Replied: Hollie, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Drive safe!
Google Review
- May 29, 2020
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- May 29, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- May 29, 2020
I brought our 2012 GLK 350 to MB Ft Lauderdale on May 20, because the driver side floor was flooded from the heavy rain. Mike Ferraro was our service advisor. He called later and said it would cost $1500 to repair. We discussed it and he lowered the price to $1300. When I picked it up on May 26...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 29, 2020
I am please with the service that Greg and his team provided. Mike the advisor he is always willing to help with any issues I have. Thank you
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Lady, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale.
Google Review
- May 29, 2020
My 2018 C class continues to have the on and off again issue of the Apple car play not working correctly. The screen cannot be seen, the fix, from Mercedess is update all of my iPhones. This is ridiculous. I own a 2017 VW Jetta GLI and also have owned several VW Passats and each of those cars...
Response from the owner Replied: Mike, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Google Review
- May 29, 2020
Very good service, work, and attitude
Response from the owner Replied: Ricardo, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- May 29, 2020
After 12 years as the owner of a Volvo XC90 and poor customer service locally at Weston Volvo, my wife and I decided to investigate Mercedes-Benz for a better experience. My wife had particular interest in a specific model and options. We went initially to a different, local MB dealer but did not...
Response from the owner Replied: Hello Bennett, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- May 29, 2020
Ask for Manny in the service department.He provides excellent customer care.
Response from the owner Replied: Daniel, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road!
Google Review
- May 28, 2020
Response from the owner Replied: Hi Valerie, thank you for bringing this matter to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 28, 2020
Response from the owner Replied: Leon, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 28, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Sebastien! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 28, 2020
Response from the owner Replied: Ricardo, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- May 28, 2020
Response from the owner Replied: Hi Idan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- May 28, 2020
Response from the owner Replied: Daniel, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road!
Google Review
- May 28, 2020
Response from the owner Replied: Hi Kristina, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- May 28, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Cars.com Review
- May 28, 2020
Perfect buying process, I have purchased three cars from this dealership already.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Denise, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 26, 2020
First time car buyer and I couldnt be happier with my experience. Raymond Ragnacci was incredible all around. He was patient and answered all of my questions to guide me through my first car purchase and he even helped me the next day when I got a flat tire by having the service team expedite...
Response from the owner Replied: Christine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- May 25, 2020
I want one lol....Can you blame me
Response from the owner Replied: We appreciate you taking the time to leave us a response, Sebastien! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 25, 2020
Super efficient and professional service at a fair price. Peter Maldano the service advisor was outstanding.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Kristine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- May 24, 2020
Response from the owner Replied: Hi Carmen, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 23, 2020
Response from the owner Replied: Diane, thank you for the high star rating! We hope to see you soon!
Google Review
- May 23, 2020
I have unresolved issues.
Response from the owner Replied: Hi Valerie, thank you for bringing this matter to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 23, 2020
They made a hard pull on my credit report before I even approved them to submit my application to the lender. Unprofessional and dishonest.
Response from the owner Replied: Hi Idan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Google Review
- May 23, 2020
Excellent service!
Response from the owner Replied: Leon, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 23, 2020
Very poor customer service! We had an actual appointment and still had to bounce from desk to desk for 30 minutes before we could go on the test drive. Then after we weren't ready to make a decision at that time, he wanted us to go back inside to tell his manager why. Please!! They should take a...
Response from the owner Replied: Hi Kristina, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- May 22, 2020
Response from the owner Replied: Julio, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 21, 2020
Response from the owner Replied: Deirdre, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 21, 2020
Response from the owner Replied: Tony, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we hope to be of service to you again. Take care!
Cars.com Review
- May 21, 2020
Orlando is the best because is fast and frendky.....
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
Google Review
- May 20, 2020
Response from the owner Replied: Oscar, thank you for the high star rating! We hope to see you soon!
Google Review
- May 20, 2020
I purchased my car out of state. Joe Hagen did an amazing job and took care of everything! Thank you for the wonderful service!
Response from the owner Replied: Hello Harpreet, we appreciate the five star rating! If there is anything else that we can do for you, please don't hesitate to reach out! Have a wonderful day.
Google Review
- May 20, 2020
Awful. Brand new car. drove it 3 times for a total of 150 miles. broke down on the side of the road. Overheated and just stopped running. Was lucky to get to the side of the road. Embrace is a joke. left me on US27 for 2 hours. Had to have it towed. 3 days later I had to call them--they...
Response from the owner Replied: Lori, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 20, 2020
From scheduling to pickup, everything went smoothly.
Response from the owner Replied: Tony, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we hope to be of service to you again. Take care!
Yelp Review
- May 20, 2020
What a huge disappointment. Got a call to trade in my car with various perks. But of course when I got there they said "oh no that's not what we meant" so after some back and forth I got a brand new Benz. Due to COVID I'm not driving much at all. Drove it 2 times and the 3rd time it literally...
Google Review
- May 19, 2020
Rather suprised at the cost of no more then an oil change.Also no car wash.Out of service.
Google Review
- May 18, 2020
Awful. Brand new car. drove it 3 times for a total of 150 miles. broke down on the side of the road. Overheated and just stopped running. Was lucky to get to the side of the road. Embrace is a joke. left me on US27 for 2 hours. Had to have it towed. 3 days later I had to call them--they...
Google Review
- May 17, 2020
I was able to lease a new Mercedes A220 and had an excellent experience working with Ray Ragnacci at the Mercedes of Fort Lauderdale dealership. He provided a fair price for my used car. Ray went out of his way to show me the features and understand all the new dashboard technology. I appreciate his...
Response from the owner Replied: Hi John, thank you for your kind review; we are happy to pass along your comments to Ray here at Mercedes-Benz of Ft. Lauderdale! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 16, 2020
Response from the owner Replied: Hi Christina, thank you for the high star rating! We hope to be of service to you again! Take care!
Google Review
- May 15, 2020
Great experience.They offered me more than CarMax.Nicole was a pleasure to do business with.Shes friendly & actually gave me the full amount of what they quoted me for online on when I sold my car.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Justin! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 15, 2020
Quick, friendly service.
Response from the owner Replied: Deirdre, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 14, 2020
Response from the owner Replied: Andrea, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 14, 2020
Response from the owner Replied: Mark, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- May 14, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Diane! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 14, 2020
Response from the owner Replied: Carlos, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 14, 2020
Response from the owner Replied: Hi Patrick! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 14, 2020
excellent service, fast and efficient, Mike does a great job communicating
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Diane! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 14, 2020
New GLB 250 only about 700 miles and we had to back the 2nd time for same problem. Not a good start!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Manfred, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- May 13, 2020
Response from the owner Replied: Hi David, thank you for the high star rating! We hope to be of service to you again! Take care!
Google Review
- May 13, 2020
Response from the owner Replied: Linda, we really appreciate your positive review! We hope to be of service to you again in the future.
Cars.com Review
- May 13, 2020
The overall experience was good. However, my 4 prior car purchases were much quicker with another dealership. This dealership is still an old fashioned pass you along from person to person and everything done on paper versus electronically. The buying process took over 2 hours so plan on being there...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Kristen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 13, 2020
Went in as a walk in and was attended to almost immediately. S.A. Mike assessed the complaint and determined that there was a nail in one of the tires. His team took the vehicle to the shop and before you knew it came back with a brand new tire mounted, vehicle washed, and a bottle of water. Very...
Response from the owner Replied: Hi Patrick! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 13, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you are willing, please call our General Manager at (954) 949-0623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 13, 2020
Response from the owner Replied: Michael, thank you for the high star rating! We hope to see you again!
Google Review
- May 13, 2020
First, we went to get a company car and then we went back to get a second one. We really like the service there. Everyone is friendly!! We got our vehicles with Ray, from all the places I went, he was the only person we trusted to finally make a decision.
Response from the owner Replied: Andrea, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 12, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- May 12, 2020
As soon as I arrived I was greeted by the Customer Care Advisor Micheal Ferraro by my name, he had all the paperwork ready, my loaner car as well as service paperwork for my vehicle. The work was done sooner than anticipated, and upon my return my vehicle was wash clean and ready to go. Very...
Response from the owner Replied: Hi Manny, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 12, 2020
This was a great experience, professional, easy and a good experience for my son. I will certainly be back.
Response from the owner Replied: Mark, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- May 12, 2020
My wife and I had an excellent service experience as coordinated by Mike Ferraro at the service department for each of our cars. We are very happy with the service and integrity.Highly recommend
Response from the owner Replied: Carlos, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 12, 2020
My wife and I had an excellent service experience as coordinated by Mike Ferraro at the service department for each of our cars. We are very happy with the service and integrity. Highly recommend
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. Drive safe, and we'll see you on the road.
Cars.com Review
- May 12, 2020
Process was very easy with helpful and friendly staff. Best deal in town!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Nancy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2020
Response from the owner Replied: Hi Jianan, thank you for your kind review; we are happy to pass along your comments to Peter here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 11, 2020
Response from the owner Replied: Hi Rony, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Google Review
- May 11, 2020
Response from the owner Replied: Hi Joann, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 11, 2020
Response from the owner Replied: Liz, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 08, 2020
Response from the owner Replied: Jules, thank you for the high star rating! Drive safe, and we'll see you on the road.
Cars.com Review
- May 07, 2020
Regular cosmetic works it?s taking 2 months to do it. Collision center does not have qualified Mercedez benz body shop workers. Service department awful. Agreement on a loaner you are only allowed to drive 75 miles a day. Never hear this at any other Mercedez benz locations. Sales department was ok...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Lina, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. Please call us at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 07, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 07, 2020
Great experience; professional advisor; received discounts t for services.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Mark! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 06, 2020
Response from the owner Replied: Hi Melvicia, thank you for the high star rating! We hope you have a great day!
Google Review
- May 06, 2020
Peter was very friendly and knowledgeable.
Response from the owner Replied: Hi Jianan, thank you for your kind review; we are happy to pass along your comments to Peter here at Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 04, 2020
Thanks to Mike for your excellent customer service work. He is a very oriented in customer happiness. Thanks Mike for your patience and good work. Juan Vargas
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Juan! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 04, 2020
Response from the owner Replied: Hi Andrew, thank you for the high star rating! We hope you have a great day!
Google Review
- May 01, 2020
Response from the owner Replied: Bert, thank you for the high star rating! We hope to see you soon!
Google Review
- May 01, 2020
It was a great experience From the moment I arrived I was treated with such expertise. They try to make you as comfortable as possible . I was very impressed with my service person, Mike Ferraro. The experience was a pleasure.
Response from the owner Replied: Liz, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 30, 2020
Response from the owner Replied: John, thank you for the high star rating! We hope to see you soon!
Cars.com Review
- April 30, 2020
I continue to take my E63s to this dealership for service, for a few simple reasons, the service representative has always been attentive to my needs and schedule, the quality of the service has been exceptional (no second visits required to correct work), the lounge is comfortable and if I...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Fred, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 29, 2020
The service team is very polite and helpful. Appointment scheduling was easy and the drop off and pick up was quick.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Nora, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 27, 2020
Manny Guzman is the most professional and customer service oriented rep working there. Highly recommend to make an appointment with him before taking your car to service. Thank You for everything Manny and Mercedes-Benz Fort Lauderale!! Happy Customer
Response from the owner Replied: Diana, we set high expectations for ourselves so its gratifying to hear you had a great experience with Manny! Don't hesitate to call us if you ever need anything. Thank you and be safe on the road!
Google Review
- April 27, 2020
Response from the owner Replied: Hi Matt, thank you for the high star rating! We hope you have a great day!
Yelp Review
- April 27, 2020
My Audi was involved in an accident. Progressive directed me to Mercedes(Auto Nation) body shop. I have to say the experience was A+. I was alerted by text daily updates and my Rep Zinaldo was in touch with me every step of the way. Best experience I've ever had.
Google Review
- April 27, 2020
I went car shopping at Mercedes Sunday to look for a new vehicle.We were greeted by Ray Ragnacci who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there.I must say that this was my best car shopping experience ever. Ray and Shonna was very...
Response from the owner Replied: Hi Ernestine, thank you for your kind words and congratulations on your new vehicle! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're so pleased to hear you had an excellent car buying experience! Feel free to stop by if you ever need any more help.
Google Review
- April 26, 2020
Friendly,fast,transparency those are the main qualities of this place,I will be back. Ask for Mr velez. I had good experience from this gentleman.
Response from the owner Replied: Hi Rony, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Google Review
- April 24, 2020
Response from the owner Replied: Jesus, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 24, 2020
Response from the owner Replied: Andres, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 24, 2020
Koby is so knowledgeable and personable. He is terrific.
Response from the owner Replied: Hi Joann, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- April 24, 2020
Mr. Torey Williams is excellent. Great face for your service department
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Frank! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 23, 2020
The sales person, Jose Talma, and the manager, Anthony Modica, are excellent! Highly recommend working with them. ZERO stars goes to Shonna Skyers (financing department). My credit score: 839 She hid it and wanted to give me a loan with a 7.5% interest rate. She also felt the need to coerce me into...
Response from the owner Replied: Marisol, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help. We hope to hear from you.
Google Review
- April 21, 2020
I truly understand that at most businesses that we will not have business as usual but I was not pleased with the service I received on 4/20/20. My appointment was at 10:30 and I arrived at 10:25. Usually, it takes 15-20 minutes to drop off the car and pick up a loaner. It took 45 minutes to...
Response from the owner Replied: Hi Cynthia, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 19, 2020
I worked with Sales Associate Raymond Ragnacci. He found me the car I wanted. He was super easy to work with. No pressure, patient and accommodating especially during this difficult time. He worked with me on the options and the price. I had looked at Mercedes at this dealership before I bought my...
Response from the owner Replied: Rochelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 17, 2020
I just want to go and thank Mercedes Benz of Fort Lauderdale for their outstanding customer service. My husband and I have now purchased two Mercedes from this dealership. Our amazing salesperson, Ray Ragnacci made this purchase a dream come true. We had started to look at one car and actually...
Response from the owner Replied: Hi Mary, thank you for taking the time to leave a review for us at Mercedes-Benz of Ft. Lauderdale. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- April 13, 2020
Response from the owner Replied: Cheryl, thank you so much for your high rating! We hope you have a great day!
Google Review
- April 13, 2020
Cars.com Review
- April 13, 2020
Nicole was wonderful and provided great service. I was able to sell my car very quickly, and the entire process was easy. Thank you Autonation !
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Tiffany, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 11, 2020
Response from the owner Replied: Kipp, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 11, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 11, 2020
Response from the owner Replied: Hello Bill, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- April 11, 2020
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 11, 2020
Response from the owner Replied: Adriana, it is great to read such wonderful comments about your experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! If you need more help, our team is available to talk -- safe travels!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- April 11, 2020
Response from the owner Replied: Hi Gene, thank you for your kind review, we are happy to pass along your comments to Ray here at Mercedes-Benz of Ft. Lauderdale! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 11, 2020
Response from the owner Replied: Hello Matt, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We appreciate you taking the time to leave us a response, Michael! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 11, 2020
Response from the owner Replied: Hello Victor, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We are glad Aaron could help! We look forward to your next visit! Take care!
Google Review
- April 11, 2020
Response from the owner Replied: Geoff, it is great to read such wonderful comments about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 08, 2020
Response from the owner Replied: Hello Gina, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. It means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 08, 2020
Took my vehicle for service. It was easy to schedule the appointment online. At arrival I was asked to confirm the purpose of the service to insure what needed to be looked at. I was given an estimate of the time that the service will take. I was told that I would be contacted once the vehicle was...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 08, 2020
Great friendly service. Quick in and out and very professional. You can't go wrong by choosing this dealership for your Mercedes service needs.
Response from the owner Replied: Hello Matt, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 08, 2020
This dealership is amazing and the staff all the staff there are great. From the sales department, Lance Nowell, to all the people in their service and tech areas with special regards to Mike Ferarro (service writer) and Mike Monjaraz one of their top techs that works on Maybachs and V12s. These...
Response from the owner Replied: Hello Ed, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We set high expectations for ourselves so its gratifying to hear you had a great experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 06, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Omar! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 01, 2020
Response from the owner Replied: Hello Fachida, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 30, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 29, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale
Google Review
- March 29, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 29, 2020
Response from the owner Replied: Hello Alla, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for your positive review. We're happy to have been of service to you!
Google Review
- March 29, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We really appreciate your positive review! Thank you, and have a fantastic day!
Google Review
- March 29, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 29, 2020
Aaron was amazing in assisting me secure my car. Will definitely be back
Response from the owner Replied: Hello Victor, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We are glad Aaron could help! We look forward to your next visit! Take care!
Google Review
- March 29, 2020
Awesome ppl awesome experience
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- March 29, 2020
Last week i came in to the service area And It took one guy to help me with everything i needed. Jason was helpful he explain everything i asked. You guys need more people like jason That really helps people, after he was done helping me he gave me a bottle of water, i will come back for a visit...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We appreciate you taking the time to leave us a response, Michael! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 29, 2020
My service advisor (Tyler Anderson?), was very good the past two times I was there. He got me in and out and while some ridiculous costs were floated for very basic service, in the end, I got the necessary items taken care of at a reasonable price and I was on my way. He was very good. ...
Response from the owner Replied: Hello Bill, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 29, 2020
Great service. Nate offers experience and professionalism.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- March 27, 2020
RICHIE WAS AMAZING, GOT MY WHAT I WANTED AND MADE SURE I LEFT HAPPY...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Sherita, it is great to read such wonderful comments about your recent experience with Richie! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 25, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- March 24, 2020
I came in to have my tire pressure checked and discovered that I had a nail in my right front tire and both front tires were pretty bald. Mannie Guzman kept me apprised of the technician's recommendation to replace both tires, provided tire cost estimates along with timetable for repair. As I...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 24, 2020
1. Very, very good, but standards have slipped over the years, e.g. recently my car after service was returned to me with several black streaks on the upholstery and the steering wheel, which I assume was auto lubricant for some kind. It was very difficult for me to remove. This should have been...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thank you for taking the time to let us know how we did, Peter. If you have any further questions or concerns, please feel free to reach out to us. We're always happy to help. Take care!
Cars.com Review
- March 23, 2020
Great customer service. Special thanks to Elie Attie, great salesperson! It was a pleasure to deal with him.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Enidza! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 19, 2020
I brought my 1999 SL500 with 25k miles on it in for service. The advisor and MBZ mechanics were awesome. They understood this car was special to me and took great care while servicing. Oil filter change, brake fluid change and Im off enjoying my car. Thanks again MBZ of Ft Lauderdale
Response from the owner Replied: Geoff, it is great to read such wonderful comments about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- March 19, 2020
I love this dealership and their service department is top-notch. However, I am disgusted that they appear to be open with a full staff operating during this time when distancing and safety is paramount. The Coronavirus is a Pandemic. Do they not value their employees and know if they become ill...
Cars.com Review
- March 19, 2020
Mike Ferraro has been my advisor for many years and the Ft. Lauderdale location is my favorite for purchasing and receiving outstanding service.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Iliana, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 18, 2020
50/50 took a minute to get a salesman but after we made contact it was very pleasant
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 18, 2020
Best service ever , mani so nice as always
Response from the owner Replied: Adriana, it is great to read such wonderful comments about your experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 17, 2020
Great Experience Overall from beginning to end. Our sales guy, Ray went above and beyond. He followed up and answered all our questions. Great dealership. Highly recommend!!
Response from the owner Replied: Hi Gene, thank you for your kind review, we are happy to pass along your comments to Ray here at Mercedes-Benz of Ft. Lauderdale! Thanks again for the recommendation, and have an amazing day!
Google Review
- March 17, 2020
Quick, easy and on time!
Response from the owner Replied: Kipp, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- March 17, 2020
We had a great experience again at the Fort Lauderdale dealer this is the third car from this dealer and Richie the sales guy and Richard the finance guys they do what really takes for a costumer satisfaction thanks to Auto Nation for having this employees with them
Mercedes-Benz of Ft. Lauderdale 2165 Replied: It is great to read such wonderful comments about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- March 16, 2020
good a susual
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 15, 2020
The only reason this place gets a 3 out of is for 2 very important things that Mercedes has always been known for - attention to detail and customer service. Its not like this dealership lacks it, its the lack of providing small little details that would make the customer happy... honor certain...
Response from the owner Replied: Ray, thank you for taking the time to leave us feedback. We appreciate your kind comments but would appreciate the chance to make it a better experience for you. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Google Review
- March 15, 2020
Good buying experience. Professional and friendly staff.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 15, 2020
I will come back for future services without a hesitation.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Carlos, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- March 13, 2020
Response from the owner Replied: Hello Paul, please know your feedback was received and matters to us, but due to some technical issues we were unable to respond until now. We are so glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- March 13, 2020
I was at Mercedes-Benz Fort Lauderdale a few days ago! As always, I was very pleased in the manner I was treated. You can buy a car anywhere, but its the service you receive after your purchase, that means the most! MATT, the service manager, is the most customer-oriented person that I am so...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 12, 2020
Response from the owner Replied: Fredson, thanks for the five star review. If there is anything we can do, please let us know. We hope you have a great day!
Google Review
- March 12, 2020
Response from the owner Replied: Thanks for the five star review. If there is anything we can do, please let us know. We hope you have a great day!
Cars.com Review
- March 12, 2020
My greatest car shopping experience! The staff is welcoming, nice and clean environment. Everybody was super friendly. My sales manager was very honest and made sure that I understood my options and made the best recommendation.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Cynthia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- March 12, 2020
Malik went out of his way to ensure that all of our concerns were addressed and that maintenance and repairs were timely. Courteous young man - asset to AutoNation!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Cecilio! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 11, 2020
Response from the owner Replied: Hannah, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- March 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Vera! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 11, 2020
Response from the owner Replied: Hi Bertorelli, thank you for your kind review; we are happy to pass along your comments to Joseph here at Mercedes-Benz of Ft. Lauderdale! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 11, 2020
Response from the owner Replied: Deb4sure, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 11, 2020
Response from the owner Replied: Hi Angelica, thank you for your kind comments about Mike! We truly appreciate your business and hope we can continue to be of service to you in the future. Safe travels!
Google Review
- March 11, 2020
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- March 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Omar! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 11, 2020
Response from the owner Replied: Barry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We will be sure to pass along your comments to Mark for a great job! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 11, 2020
Response from the owner Replied: We always strive to deliver the best service experience so we are delighted to see your review! Feel free to reach out to us if you ever need anything else. Have a fantastic day!
Google Review
- March 11, 2020
Response from the owner Replied: Hi, we're happy you found Orlando to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 11, 2020
Response from the owner Replied: Jeff, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 11, 2020
Response from the owner Replied: Jay, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 11, 2020
Response from the owner Replied: We're glad to hear that everything was completed quickly and to your satisfaction. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 11, 2020
Response from the owner Replied: JR, thank you for your kind words and congratulations on your new vehicle! We are so pleased to hear that you had the best car buying experience with us! We strive to provide all of our customers with a stress-free and efficient buying process. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- March 11, 2020
Response from the owner Replied: We're happy to hear that you had a great experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Google Review
- March 11, 2020
Response from the owner Replied: Hi Henry, thank you for taking the time to let us know how we did. We're glad to hear that everything was completed quickly and to your satisfaction! Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
Google Review
- March 11, 2020
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 11, 2020
Response from the owner Replied: Hector, thank you for your positive review. We're happy to have been of service to you! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 11, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 11, 2020
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 11, 2020
Response from the owner Replied: Jordan, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 11, 2020
Response from the owner Replied: Jerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 11, 2020
Response from the owner Replied: Jacqueline, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 11, 2020
Response from the owner Replied: Zulfiqar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 11, 2020
Response from the owner Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 11, 2020
This Mercedes Benz Service Department is outstanding. Our service advisor, Nate Harrington, is great. He gets the job done quickly and efficiently.
Response from the owner Replied: Jerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 11, 2020
It was pleasure being there every one was very nice and professional got the service done in time will definitely go there again
Response from the owner Replied: Zulfiqar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- March 11, 2020
This Mercedes dealership has an outstanding service department. Our service advisor, Nate Harrington, is great. He is personable, efficient and professional. He makes getting our car serviced painless!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Anita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Cars.com Review
- March 11, 2020
I purchased a used bmw with no hassle form my sales rep. From the test drive to the finance process was smooth and transparent!!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Jamie, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 11, 2020
Good service, just be patient if you decide to wait for your car while the scheduled service is done. It takes an hour and a half in the express lime.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Carlos, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 10, 2020
Response from the owner Replied: Stephen, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 10, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 10, 2020
Response from the owner Replied: Thank you for the five star rating, Maylin. Please let us know if there is anything else we can do for you!
Google Review
- March 10, 2020
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it!
Google Review
- March 10, 2020
Response from the owner Replied: Your five stars mean a lot to us! Thank you for your rating!
Google Review
- March 10, 2020
I brought my car due to the Engine Check Light being ON. Service specialist was very nice and professional. She treated me well and she was very easy to speak to. She gave me a shuttle car while my car was being fixed. Thanks Chantal for your service. The reason I give 4 stars because of several...
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Cars.com Review
- March 10, 2020
I bought my car from California. Eduardo was amazing and took ama ing care of me.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Christopher, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 10, 2020
Service went as planned and in a timely manner Facilities are comfortable
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Cathy, thank you for your positive review. We're happy to have been of service to you. We can't wait to see you again, have a great day.
Google Review
- March 10, 2020
the service was amazing!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Vera! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 10, 2020
Amazing dealership! They treat you as a person, not a number. Extremely friendly, from the time you drive in for service, till you pick your car up. What makes the difference, is the customer service you receive! Matt, the service manager, is amazing! Very customer-oriented, and if there is...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Angela! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything else, take care!
Google Review
- March 10, 2020
Everyone was very friendly and helpful, answered all of my questions and the process was done in 2 hrs.
Response from the owner Replied: Jeff, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 10, 2020
This dealership, by far, is the ?best?. You can buy a car anywhere, but service is where it matters, after a purchase. MATT, the service manager, goes the ?extra? mile for you, if there is an issue of any kind! I can?t say enough about how pleased I am! I ??Mercedes Benz, but MATT makes you...
Google Review
- March 09, 2020
Great buying experience. Hassle-free and willing to negotiate. Elie was awesome - ask for him. The customer service after we leased continues to be excellent. You really feel part of the Mercedes family.
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 08, 2020
Thank you Mercedes Benz of Fort Lauderdale. I am so happy I chose this dealership !! I have had the best experience, not only is the staff extremely professional, but the dealership itself has maintained a wonderful reputation with other dealerships all around ... the car I wanted was not on the lot...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! We hope you have a great day!
Google Review
- March 08, 2020
Absolutely love this dealership. Mike Ferraro is the best service advisor Ive ever had at ANY brand dealer. I have been taking all of my families cars there for over 10 years.
Response from the owner Replied: Jordan, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 07, 2020
Best experience buying a Mercedes with Richie this is my 5th always on other Mercedes dealers but the experience here was completely different best deel and less time thanks Richie sales man, and on the service Orlando have been working with him for many years on different dealers Mercedes thanks
Response from the owner Replied: JR, thank you for your kind words and congratulations on your new vehicle! We are so pleased to hear that you had the best car buying experience with us! We strive to provide all of our customers with a stress-free and efficient buying process. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- March 07, 2020
In & out good business
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Omar! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 06, 2020
If you are looking to purchase or lease a vehicle, I would recommend the team at Mercedes-Benz of Fort Lauderdale. From the time I walked in until I left with my new GLC300 It was an easy, no nonsense transaction and I walked out happy!! Thanks Nicole, Sam, Aaron & Richard!!
Response from the owner Replied: Jacqueline, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 06, 2020
Response from the owner Replied: Trellaney, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 06, 2020
We had an excellent experience with Mark at Mercedes-Benz. Mark was very professional, friendly, attentive and solved our issue with the car very quickly and efficiently. Thank you! I highly recommend this place and Mark in particular. You will be really satisfied with the service!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 06, 2020
Response from the owner Replied: Jeremy, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2020
Response from the owner Replied: Joe, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 05, 2020
Response from the owner Replied: Natalie, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 05, 2020
Response from the owner Replied: Lauren, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 05, 2020
Always great service, Mike Ferraro "our" service advisor is exceptional.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Herbert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- March 05, 2020
After a quick repair to my GL450, I had some further questions about my vehicle that I needed answered. Hector in the service area, took it upon himself to answer all the questions I had, and in detail. He was patient and thorough. I should also mention that this was at 6pm in the evening. So...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Mr. Cruz, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 05, 2020
Excellent service, friendly but courteous and efficient.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Matthew, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 04, 2020
This store are completely different from the one in Miami, i spoke yesterday to a very nice guy his name is Sam and i explain him about the situation that i use to have in Miami, he was direct and honest he told me what i want and told him he say we have a deal, it was for a c class convertible, him...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Elie! Congratulations on the new vehicle! Thank you so much for being one of our newly valued guests and we look forward to your next visit! Take care and safe travels!
Google Review
- March 04, 2020
Great representative Elie N Attie'. Extremely professional, polite and courteous. Didn't try to push me and handled the process in a very smooth way. I wish I could find more dealership representatives like that.A pleasant place to buy your future car. Don't forget his name , please, Elie N Attie'....
Response from the owner Replied: Congratulations on your new car, Joseph! We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- March 03, 2020
Response from the owner Replied: Darryl, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2020
Response from the owner Replied: Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- March 03, 2020
Response from the owner Replied: Juan, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 03, 2020
Response from the owner Replied: Ellen, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 03, 2020
Thank you Mercedes Benz of Fort Lauderdale. I am so happy I chose this dealership !! I have had the best experience, not only is the staff extremely professional, but the dealership itself has maintained a wonderful reputation with other dealerships all around ... the car I wanted was not on the lot...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! We hope you have a great day!
Google Review
- March 02, 2020
Response from the owner Replied: Sakai, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 02, 2020
Response from the owner Replied: Cryssie, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 02, 2020
Response from the owner Replied: Michael, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 02, 2020
From sales to service... always top notch!
Response from the owner Replied: Deb4sure, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 02, 2020
Excellent service by Koby! He took me in right away and handled everything with ease. Great communication!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Susan, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ft. Lauderdale.
Yelp Review
- March 02, 2020
Normally I give good reviews of this dealership but unfortunately it takes just one bad Experience to leave a bad taste in ones mouth. I brought my car in for some simple issues check the brakes and the door making a noise. Got my car back and everything seemed in order. About four weeks after I...
Cars.com Review
- March 02, 2020
Having Manny Guzman as a service advisor was great.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi Michael, thank you for your kind review; we are happy to pass along your comments to Manny here at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Google Review
- March 02, 2020
Terrible service department. Was told I would have my vehicle back by mid afternoon from 10:00 am.At 4:30 told could not be done until possibly the next day. This was a manufacturers service campaign.No loner, no offer to pay transportation costs for drop off and pick up, no offer to pay a auto...
Response from the owner Replied: Hi Marilyn, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- March 01, 2020
This is where I bought my old Mercedes. I do miss her very much i wish it was never stolen.
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- March 01, 2020
this is a service report; warranty & recall, on our 2nd Mercedes from this dealer. I find them professional, very accommodating and informative when recalls are needed. Cars are returned very clean.Any shortfalls, yes, the coffee area is without Splenda; how minor :-)I am very pleased with all their...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Mark! Again, we appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- February 29, 2020
Lance is the man! great sales person, very straight forward and knowledgeable
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 28, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 28, 2020
Response from the owner Replied: Fady, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- February 28, 2020
Response from the owner Replied: Davison, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 28, 2020
Response from the owner Replied: Jaime, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 28, 2020
Response from the owner Replied: Suzanne, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 28, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- February 28, 2020
I am very happy I had to deal with Juan Torres He was very understanding of the damages and he even checked up with me about two weeks after my repairs to verify that everything was going well.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Rohan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 27, 2020
I just bought my 2nd MB in just over 2 years from Ray Ragnacci (S550 & G550). I have bought cars from other MB dealers over the years and I will only buy from Mercedes Benz Ft Lauderdale from now on ... and I don't even live in Ft Lauderdale. Ray and Walter Bernal are always great to work with -...
Response from the owner Replied: Scott, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- February 27, 2020
I have been purchasing new & used vehicles from this dealership for at least the last ten(10) years and have always received 5 star service in the Sales & Mike Ferraro in the Service Departments. It's as simple as that!
Cars.com Review
- February 27, 2020
5 new cars from Ft. Lauderdale Mercedes Benz in the last 11 years has convinced me that Mike Ferraro in service is a 5 star professional. Each and every time I have needed service, Mike has delivered a smooth, pleasant and professional experience. I wouldn't think of purchasing a car from another...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Paul, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- February 27, 2020
Excellent service and the facilities are up to date with technology and very clean.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We appreciate you taking the time to leave us a response, Daniel! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- February 26, 2020
My experience at your dealership was excellent. John promised the car in two hours and it was done and at a better price than the person I dealt with in December.
Response from the owner Replied: Jay, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- February 26, 2020
Had to reschedule appointment. Part was never ordered as promised.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Tom, we are deeply disappointed by your experience at Mercedes-Benz of Ft. Lauderdale. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- February 26, 2020
I had a great experience with my service team. Manny Guzman was polite and efficient. Every staff person that helped me was friendly and helpful.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Matthew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Manny was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 25, 2020
Excellent customer service and great selection of new and used vehicles.
Response from the owner Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 25, 2020
Service Adviser went above and beyond in providing my service needs.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 25, 2020
Our service adviser Mike Ferraro is very professional and knowledgeable. Pleasure working with Mike. We know Mike probably more than 8 years.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, we're happy you found Mike to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 25, 2020
Excellent service
Response from the owner Replied: Hannah, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- February 25, 2020
I had a problem with my window in addition to needing service. I wasn't planning on getting service for a few more weeks but since the window became a sudden issue, I figured I'd take care of both. NO PROBLEM! I called Mike in the morning and he said to bring car right over and 1 1/2 hrs late,r...
Response from the owner Replied: Sandy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Safe travels!
Google Review
- February 24, 2020
(Translated by Google) The Mercedes Benz GLB is spectacular I had time that I did not like a car so much I congratulate you !!!!(Original)La Mercedes Benz GLB es espectacular tenia rato que no me gustaba tanto un carro los felicito!!!!
Response from the owner Replied: Patricia, thanks for the five star rating! If you ever need any help, please give us a call!
Google Review
- February 24, 2020
La Mercedes Benz GLB es espectacular tenia rato que no me gustaba tanto un carro los felicito!!!!
Response from the owner Replied: Patricia, thanks for the five star rating! If you ever need any help, please give us a call!
Yelp Review
- February 24, 2020
DO NOT click "any advisor" when scheduling service! CHOOSE Orlando, he will not let you down. Fast, courteous, communicative, and strives to make you comfortable. Totally professional and one of a kind. Didn't like that this MB is an "Auto Nation" underneath but feels exactly like my other MB...
Google Review
- February 23, 2020
Joseph Hagen is a great dude
Response from the owner Replied: Hi Bertorelli, thank you for your kind review; we are happy to pass along your comments to Joseph here at Mercedes-Benz of Ft. Lauderdale! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- February 22, 2020
Response from the owner Replied: Thanks for rating us, Jorge! Customer satisfaction means a lot to us!
Cars.com Review
- February 22, 2020
Manny was a great help! Very pleasant, and answered all my many questions with a great attitude.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are happy Manny provided such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 21, 2020
Beyond exceptional service from Joe Hagen and Ray Ragnacci at MB Fort Lauderdale!! Let me start by saying I have been looking for my dream car for close to a year now and I found it at MB FLL! Ray sent me all the details and I had the car reserved within minutes of calling. I flew in from out of...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- February 21, 2020
Beyond exceptional service from Joe Hagen and Ray Ragnacci!! Let me start by saying I have been looking for my dream car for close to a year now and I found it at MB Fort Lauderdale! Ray sent me all the details and I had the car reserved within minutes of calling. I flew in from out of state to test...
Google Review
- February 21, 2020
Early appointment & fast efficient service.Manny Guzman a very good customer care advisor.
Response from the owner Replied: Hi Henry, thank you for taking the time to let us know how we did. We're glad to hear that everything was completed quickly and to your satisfaction! Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
Cars.com Review
- February 20, 2020
Compared to other dealers I'm used to me deliver better services overall
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Patrick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 20, 2020
Excellent buying experience. All personnel exhibited professionalism and competence. Mr. Wilder, my sales representative, deserves additional mention and praise. He informed me up front of all aspects of the transaction and the vehicle so there were no surprises when I arrived. As I was flying...
Response from the owner Replied: J.p, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Cars.com Review
- February 20, 2020
Excellent service. Mike Ferraro wonderful professional and over the top customer adviser I could not be happier with Mike, if there were more stars in the review I definitely will give Mike the max.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Juan, thank you for your kind review; we are happy to pass along your comments to Mike Ferraro at Mercedes-Benz of Ft. Lauderdale! Drive safe, and we'll see you on the road.
Google Review
- February 19, 2020
Thank you so much Customer Service Team for assistance with my Mercedes-Benz C-Class. Thank you Chantal for your professionalism and competence and for making me feel a valuable customer, it's amazing how quick you can handle any situation, question that I have or issue with my car! I'm lucky to...
Response from the owner Replied: Aliona, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ft. Lauderdale. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 19, 2020
Thank you Mercedes Benz of Fort Lauderdale. I am so happy I chose this dealership !! I have had the best experience, not only is the staff extremely professional, but the dealership itself has maintained a wonderful reputation with other dealerships all around ... the car I wanted was not on the lot...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! We hope you have a great day!
Google Review
- February 19, 2020
Response from the owner Replied: Dale, thank you for the high star rating! Drive safe, and we'll see you on the road.
Cars.com Review
- February 18, 2020
I was a royal pain in the A - - they took care of me - they were professional and didn't pressure me at all - I put them through xxxx and they remained friendly - I got the best price in Florida and exactly what I wanted....
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Reynaldo, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day!
Google Review
- February 18, 2020
Friendly and easy, albeit lengthy, buying experience.
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- February 18, 2020
I had an appointment with Ms. Lopez to purchase a specific vehicle , appointment was confirmed by phone and email as well. i drove 40 minutes when i arrived a sales associate was looking for the car for 20 minutes and could not find it , and told me it was sold.very unprofessional and disrespect for...
Response from the owner Replied: We're so happy we were able to turn your experience around! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 17, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 17, 2020
Worked with Mark Heller who is one of the best service managers I have ever worked with. It is because of him we will buy another Mercedes.
Response from the owner Replied: Barry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We will be sure to pass along your comments to Mark for a great job! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 17, 2020
Sam is my sales person for over 10 years. I always receive great customer service.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Farid, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. I am happy to hear that Sam was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 17, 2020
Great salesman very patient and was willing to help
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Elouise, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 16, 2020
I had an appointment with Ms. Lopez to purchase a specific vehicle , appointment was confirmed by phone and email as well. i drove 40 minutes when i arrived a sales associate was looking for the car for 20 minutes and could not find it , and told me it was sold.very unprofessional and disrespect for...
Google Review
- February 16, 2020
Response from the owner Replied: Thanks for the awesome rating, George! We certainly appreciate it.
Google Review
- February 14, 2020
I live in Arizona, bought a car through these folks online. Ala was the salesperson. Things were fine with buying the car, but after the sale has been horrible. Car came dirty inside. This is an S63 Mercedes. I was told that this car is Certified Pre-Owned. Car supposedly was detailed but...
Response from the owner Replied: Thanks David, for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- February 14, 2020
I live in Arizona, bought a car through these folks online. Ala was the salesperson. Things were fine with buying the car, but after the sale has been horrible. Car came dirty inside. This is an S63 Mercedes. I was told that this car is Certified Pre Owned. Car supposedly was detailed but...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thanks David, for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 208-7022 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 14, 2020
Without exaggeration, every member of my immediate family drives a Mercedes. My parents have driven Mercedes their whole lives. To say that I was excited to finally purchase one of my own would be an understatement. Unfortunately, after calling about the car I ultimately purchased, I was strung...
Response from the owner Replied: Ronnie, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 208-7022. We hope to hear from you.
Google Review
- February 14, 2020
My customer rep. Orlando is the best. I received both professional and courteous service while servicing my Mercedes.
Response from the owner Replied: Hi, we're happy you found Orlando to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 13, 2020
Response from the owner Replied: Luis, gracias por tu crtica positiva. Estamos felices de haberte servido! Esperamos su prxima visita! Cudate!
Google Review
- February 13, 2020
Response from the owner Replied: Dwight, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 13, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 13, 2020
Pleasant experience and was in and out quickly. Staff was helpful
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Donald, we're pleased to hear everything was completed quickly and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 13, 2020
Each time I go to the service department here, I leave happy. They are prompt, ready to help and honest. I have now had the pleasure of working with Mark and Malik...both top notch guys that smile at you and take care of everything. Service here is easy and that is what it is supposed to be like...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 13, 2020
Response from the owner Replied: Maribel, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 13, 2020
I took my S550 in for service. I liked the fact that I was greeted promptly by waiting staff as I pulled into the service center. My advisor Mike met with me in less than 3 minutes. He offered water and coffee as he directed me to the waiting area. I only gave 4 stars because after the service my...
Response from the owner Replied: Collette, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 12, 2020
My Sales person Jose Talma was very helpful in helping me select a certified pre-owned vehicle that met my need. We looked at a lot of SUV's until I found the right one. I also spoke to my usual service adviser about my options which helped build my confidence in my decision. I have always...
Response from the owner Replied: Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Mark, thank you for the high star rating! Please don't hesitate to reach out to us if you ever need anything else. Safe travels!
Google Review
- February 12, 2020
Response from the owner Replied: Thanks for the five stars, Luis! We appreciate your business!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Anwar, we appreciate your high star rating! If you need anything else from us, please feel free to give us a call or stop by. Have a great day!
Cars.com Review
- February 12, 2020
Returning customer (2012) > which is self-explanatory! Efficient, high standard service, exceeding expectations. Once again a very satisfying experience!
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Thomas, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Ft. Lauderdale. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- February 12, 2020
Mike Ferarro is always the best!
Response from the owner Replied: Hi Angelica, thank you for your kind comments about Mike! We truly appreciate your business and hope we can continue to be of service to you in the future. Safe travels!
Google Review
- February 12, 2020
Best service Ive experience thank you so much Natkrish for your assitance
Response from the owner Replied: Hector, thank you for your positive review. We're happy to have been of service to you! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 12, 2020
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- February 12, 2020
The staff was very professional and made sure I was comfortable while I waited for my car to get serviced. Special thanks to Orlando Dominguez ...
Response from the owner Replied: We always strive to deliver the best service experience so we are delighted to see your review! Feel free to reach out to us if you ever need anything else. Have a fantastic day!
Google Review
- February 12, 2020
In and out in an hour: Express Service was indeed fast. Had routine service and car wash. Friendly and professional staff.
Response from the owner Replied: We're glad to hear that everything was completed quickly and to your satisfaction. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 12, 2020
The Fort Lauderdale Mercedes dealer in very customers service friendly. I have all my mechanical work on my car done by them and have been very pleased with the work.
Response from the owner Replied: We're happy to hear that you had a great experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Google Review
- February 11, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Arnold, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Thank you, Dave, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (888) 208-7022. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 11, 2020
Response from the owner Replied: Ekaterina, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Michael, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- February 11, 2020
Response from the owner Replied: Arlene, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Google Review
- February 11, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us,but due to some technical issues, we were unable to respond until now. Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 11, 2020
Response from the owner Replied: Hi Vincent, thank you so much for your positive comments about Mercedes-Benz of Ft. Lauderdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Patti, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 11, 2020
Response from the owner Replied: Hi Tonia, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Merrick! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
Response from the owner Replied: Hello James, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- February 11, 2020
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 11, 2020
Response from the owner Replied: Carlos, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Will, thank you for your kind review; we are happy to pass along your comments to Koby here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: Sultan, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future. Take care!
Google Review
- February 11, 2020
Response from the owner Replied: Tiffany, it is great to read such wonderful comments about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 11, 2020
Response from the owner Replied: Theo, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Stephanie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. I am happy to hear that Charlie was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- February 11, 2020
Response from the owner Replied: Tim, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- February 11, 2020
Can't wait to get a Hondai!. Drive your car into the canal before going here. Paid 1,000 for service. Nothing was wrong with the car. Came out with another problem. Took it in again. Paid another grand and It came out with another problem. Took it to a garage. They were able to show me that...
Response from the owner Replied: Dr. Lisa, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (888) 208-7022 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- February 11, 2020
Response from the owner Replied: Marie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
This was one of the most pleasant buying experiences my wife and I have had. Carlos was attentive, listened and provided the requested documents and information for the vehicle we purchased.Financing was quick and easy. as I was pre-approved before visiting the dealer. I was at the dealer for...
Response from the owner Replied: Hello Julie, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 11, 2020
This is the 6th Mercedes Benz I lease from AutoNation. I am an associate from Headquarters, and experience is always reasonably good.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We're so glad to hear that our sales team could provide you with a five star car leasing experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!
Google Review
- February 11, 2020
Response from the owner Replied: Linda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 11, 2020
Awesome service sales advisors was great . Very helpful
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Our staff is dedicated to providing you with the best service experience so we are pleased to hear you found that to be the case during your visit. If there is anything else we can do for you, please do not hesitate to reach out. We hope you have a great day!
Cars.com Review
- February 11, 2020
Recently took my S - Class in for service to Fort Lauderdale MB, once again a total five star experience. Service advisor Mike F, makes the entire process seamless and pleasurable.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We're so glad to hear that Mike could provide you with a five star service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!
Google Review
- February 10, 2020
My Sales person Jose Talma was very helpful in helping me select a certified pre-owned vehicle that met my need. We looked at a lot of SUV's until I found the right one. I also spoke to my usual service adviser about my options which helped build my confidence in my decision. I have always...
Response from the owner Replied: Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 10, 2020
Response from the owner Replied: Thomas, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 10, 2020
Response from the owner Replied: Swornia, thank you for the high star rating! Drive safe, and we'll see you on the road.
Yelp Review
- February 10, 2020
Brought my car in with less than 75k miles for service. After the $1,000 service, it came out with another problem. I went back and paid $1,000 for some other stuff. It came out with another problem it did not come in with. I took it to my old retired mechanic who said they did not even change the...
Google Review
- February 10, 2020
Great experience. Put the car in and was given a loaner. No issues with the service. Service representative was excellent
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Merrick! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 10, 2020
My experience on February 3, 2020 was excellent. Once I arrived at Mercedes-Benz. Fort Lauderdale my service person Orlando always amazes me by having the ability to service his clients with quickness. and effective to ensure the process run smoothly. He gives you the opportunity to asked...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Cherri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Again, we appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Google Review
- February 09, 2020
The worst place. Sold the car we were buying over the phone with a credit card to another person. Sales manager does not return calls as promised. Stay away from this unprofessional place.Too many other dealers that are honest with their word.
Response from the owner Replied: Hi Tonia, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- February 08, 2020
Response from the owner Replied: Cana, thank you so much for your high rating! We hope to see you soon!
Google Review
- February 08, 2020
Manuel Domenech at Mercedes-Benz of Fort Lauderdale was Beyond Excellent !!! We Highly Recommend Him! Mr. Domenech was Super Professional at helping me with the Leasing of our new 2020 C Class. I highly recommend Mercedes-Benz of Ft . Lauderdale! I Love my car. Thank you Evy and Avi Mardo.
Google Review
- February 08, 2020
They have everything you want, even Maybach.
Response from the owner Replied: Arnold, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 08, 2020
Response from the owner Replied: Mericile, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- February 07, 2020
Pre traded my 458 and ordered a G63 while ago..... After a long wait, finally got the car. Lance the salesman was super helpful from day 1. Got all questions answered and delivery process was smooth and fun keep up the good work guys. You guys are the BEST
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- February 07, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ingrid! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 07, 2020
Response from the owner Replied: Chrissy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- February 07, 2020
Response from the owner Replied: Hello Greg, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 07, 2020
Response from the owner Replied: Miville, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- February 07, 2020
Response from the owner Replied: Kim, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 07, 2020
This is the friendliest car dealership Ive ever been to. Between the sales and service departments, I got nothing but 5 star service. I would definitely recommend to anyone looking for a new car!
Response from the owner Replied: Tiffany, it is great to read such wonderful comments about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 07, 2020
Response from the owner Replied: Hi Bill, I would like to get some more details about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 208-7022 to discuss what we can do to help.
Google Review
- February 06, 2020
The best service for your Benz in florida
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 06, 2020
Response from the owner Replied: Ciro, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 05, 2020
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 05, 2020
John Coby and Peter Montaldo were excellent in executing a plan to deal with a very unusual issue with my classic Mercedes convertible. I dropped off my car and had to leave for the airport, my Mercedes of Lauderdale driver was ready and promptly dropped me off . My car was ready and I was able...
Response from the owner Replied: Joseph, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ft. Lauderdale. We will be sure to pass along your comments to John and Peter for a great job! Again, we appreciate your recommendation of Mercedes-Benz of Ft. Lauderdale and we hope to be of service again in the future.
Cars.com Review
- February 05, 2020
Brought the wagon up to Mercedes Benz of Ft Lauderdale for a software update. Mike Ferraro is our service writer and always makes the process as easy as can be, Took about an hour in total and l was on my way. We are AMG owners and have found over the years that this is the go to dealer for not only...
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Richard, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 05, 2020
My service rep is always on top of things. He keeps me informed and the service is always done correctly the first time. Thanks John K. for being there for our Mercedes.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 05, 2020
Car was serviced for a few recalls. Overall professional service and experience.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: Hello Tonya, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 04, 2020
Response from the owner Replied: Superdab, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 04, 2020
Response from the owner Replied: Francisco, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 04, 2020
First of all, go to Fort Lauderdardale Mercedes on federal hwy no matter how far the drive! The professionalism and courtesy far exceeds any other dealership. Mark Heller is my service advisor and has me coming across town to handle all my service and body shop needs! He is consistently patien...
Response from the owner Replied: Sunny, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 04, 2020
Overall a great experience buying my car here. Aaron, my salesman, went the extra mile to find the model and options I wanted.
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 04, 2020
Very smooth exchange, I traded my old car for a new model. I arrived late from Europe and only managed to get to the dealership 20 minutes before closing, however, they still completed all the handover paperwork even though it finished one and a half hours after there official closing time.
Mercedes-Benz of Ft. Lauderdale 2165 Replied: We are pleased to hear you had such a positive experience with us, Michael! Feel free to stop by if you ever need any more help.