Cars.com Review
- December 24, 2018
After a couple of years I switched from another dealer who had performed the routine services on my car. I was unhappy with their lack of expertise and service. I felt they were only interested in having sold me my car but not my future service needs. What a complete difference, my first visit...
Cars.com Review
- December 21, 2018
The repairs on my vehicle were done quick and correctly; Kester was extremely nice and helpful while working with me! I appreciated how smooth of a process it was given having car issues is never easy. Would definitely go back for future service!
Cars.com Review
- December 19, 2018
I’ve just started coming here and it’s far above what I expected or have ever experienced. Ralph is absolutely fantastic. You can tell that they genuinely want to make the customer happy. I’m really loving my Mercedes and they make owning one even better.
Google+ Review
- December 18, 2018
Cars.com Review
- December 17, 2018
The service department was friendly and fast. They were helpful and understanding when I forgot my scheduled time and arrived late. They were also helpful and trustworthy when I left my purse. Superb service!
Cars.com Review
- December 17, 2018
I never thought a car with 150,000 would still have a warranty covering general repairs but thanks to the VW service team for checking, I got the repair completed for free! And, my car is running great again! Thank you VW Service team!
Cars.com Review
- December 15, 2018
Everyone at autohaus was kind and extremely helpful. I live in the Quad Cities and my vehicle needed a repair. Went out of their way to Druve to the QC to pick it up, took care of the repair, and drove my vehicle back to the QC. Will definitely be back!
Cars.com Review
- December 10, 2018
Paul and Kester are the best - please do not let these two people leave Autohaus - as they are the faces of your customers and they represent Audi -- they make our experiences to the best
Google+ Review
- December 07, 2018
Had my first ever Mercedes service today and it was fantastic! The whole experience was superior to anything Ive ever experienced. Ralph Gonzalez was wonderful. He took extra time to explain some additional Mercedes benefits available to me that I wasnt taking advantage of and he got me in and out...
Response from the owner Replied: Hi Jill, thank you for taking time to leave us feedback. We really appreciate the kind words and I will be sure to pass them along to Ralph and the team. Have a great day!
Cars.com Review
- December 06, 2018
Ralph from Autohaus does a tremendous job servicing my car. He is always very friendly and professional. He goes the extra mile to make sure everything you needed done is completed to your satisfaction.
Cars.com Review
- December 04, 2018
Auto Haus and Ralph Gonzalez are 5 Star for Customer Caring and Service. We always feel we are their favorite customer even though we know everyone is! Bruce & Pat Alkire
Cars.com Review
- December 03, 2018
waited for an hour and a half for an oil change. Was told it was too soon. They said that they would top off fluids. They came back 10 minutes later and said the mechanic looked at the wrong gauges and would need an oil change.
Cars.com Review
- December 03, 2018
Paul Mlynarek, service advisor for Audi, is what customer service should be all the time, not the exception. He is the epitome of being professional.
Cars.com Review
- December 03, 2018
I'm not used to such a fancy dealership so it was confusing for me at first where I was supposed to go or who I was supposed to talk to, but eventually once I was able to speak to the VW service person, I got great service. It was a relatively minor issue with my key fob needing to be reprogramed,...
Google+ Review
- December 02, 2018
Great dealership. All of the employees were awesome!!!!
Response from the owner Replied: Thank you, Paula!
Cars.com Review
- November 29, 2018
Kester Jeffers, service advisor for Audi, is awesome! He is kind and professional. He ensured my loaner vehicle was ready for me, listened to all of my (minor) car complaints and followed up on each one with the techs. He doesn't push hard on unnecessary services, but lets you know whats available...
Cars.com Review
- November 28, 2018
the audi service manager Kester Jeffers gives superior service. I always feel he is working for me. He supports me and always addresses my concerns in a very friendly way. Very professional.
Cars.com Review
- November 22, 2018
We purchased my car 2 years ago. Very friendly and helpful. We have been very satisfied with the service we have received. Would highly recommend.
Cars.com Review
- November 15, 2018
Lester Jeffers is and always every time I come in with our Q5s is professional courteous polite he is a great example to how all service advisors should be..
Cars.com Review
- November 14, 2018
First, I had an appointment which kept me at there for 1 hour 15 minutes only to learn they did not have the recall part. Second appointment was 2 hours and 15 minutes for a one hour job (by the dealership statement). Like my Audi but won’t buy another one here!
Cars.com Review
- November 13, 2018
We have a 2018 Atlas with less than 1,000 miles that was making a rattling noise in the front end. A little disappointed by that since it is brand new but Madra got us in right away and tech resolved the problem. Everyone in service was friendly and very helpful. We also have a Honda and it takes a...
Cars.com Review
- November 10, 2018
what's not to like ran great made it home ok workmanship excellent so far nothing negative to report hopeful now entering into winter prepared for anything in the horizon
Google+ Review
- November 05, 2018
While we haven't purchased yet, Tony has been nothing but a professional. Highly recommended.
Response from the owner Replied: Thank you, Jennifer!
Cars.com Review
- November 03, 2018
They got me in right away and did a great job. The car was clean when I picked it up. I will definitely be back for service there.
Google+ Review
- October 30, 2018
I can't express how impressed and how professional Ralph A. Gonzalez of Autohaus was to me. Managers at Autohaus, give this man a raise and do whatever it takes to keep him! Give the technicians that worked on our car some credit and a bump too! Customer service is very important to me and I am an...
Cars.com Review
- October 30, 2018
Autohaus is always exemplary in their service department! The service is above and beyond the standard at other facilities. Special thank you to Paul for helping with my white upholstery cleaning and always to Ralph for making sure my Mercedes is absolutely perfect.
Google+ Review
- October 27, 2018
Excellent service department !
Cars.com Review
- October 25, 2018
Great service and everyone is always so friendly and helpful. Such a pleasant play to stay while waiting for service, also. These new new cars are so technically complicated, but I know I can always depend on this dealership to fix or explain any issues I have trouble with. Thank you all,
Cars.com Review
- October 25, 2018
Took my wife’s MB in for a tire repair from Peoria’s potholed streets. Visit was unscheduled but Ralph supplied us a loaner, took care of the issue quickly and even had a driver run to our house when I forgot to leave the loaner keys at pickup. Ralph G really understands high quality customer...
Cars.com Review
- October 24, 2018
I always have a great experience when I visit here. Very professional and always great customer service, and the complimentary items are the best! TY
Cars.com Review
- October 18, 2018
It is great. You set there and a lady comes over and asks if you want cookies or coffee or soda. It is the best in central Illinois.
Google+ Review
- October 17, 2018
Benz, Porche, Audi, Volkswagen. This is where Big Ballers go to buy fancy cars,drink expensive wine or coffee, eat delicious snacks, buy accessories for there vehicles get there vehicles maintenanced. Here you can be fancy.
Cars.com Review
- October 17, 2018
I've bought all my cars from Autohaus and get them all serviced there. The quality and customer service is hard to beat! I recommend the dealership to everyone.
Cars.com Review
- October 17, 2018
Called on Monday for recall part appointment .....the man on the phone suggested that morning at 9:00. Great! When I got there, they we unprepared and I was not on their list. But, Madra was awesome and made it work. It took over an hour which is why I gave them a “Good” but Madra was great.
Google+ Review
- October 16, 2018
Cars.com Review
- October 13, 2018
Excellent service! Ralph was very helpful, as usual ! I’ve always had my SUV serviced here - since also buying from here in 2011, and have had no problems or issues whatsoever. Highly recommended !!
Cars.com Review
- October 12, 2018
I live about 60 miles away and the service that I received for my 2007 C230 Mercedes was totally worth the drive. Ralph is excellent. The facilities make the wait "almost enjoyable". Extremely pleased with the care that I and my car receive here. I have found my new service home.
Cars.com Review
- October 11, 2018
Brought my new car in for Simonizing,met at drive in service,loaned car inside ready for me.Two minutes short paper work on my way. Received call car was finished,drive in pucked up car,great service
Cars.com Review
- October 11, 2018
I have always been happy with the service I get at Pearl. Since I live in Bloomington, there are a couple of places I have tried that are closer, but I have found that I can’t trust them to follow through with things like Pearl. And Ralph is exceptional! Thank you for always explaining things to me.
Cars.com Review
- October 11, 2018
Tremendous service. I am very happy with how everything turned out. Kester is excellent in his communication. I will stay with this group! Great job!
Cars.com Review
- October 08, 2018
We came from Springfield seeking a better service experience and our expectations were completely blown away. We called the Audi service department asking if we could drop off our Audi S5 without an appointment. We knew it needed a new clutch, battery and had a couple of recalls. Kester provided...
Cars.com Review
- October 04, 2018
Outstanding service: saved mucho dollars when diesel mechanic remembered he had replaced timing belt 30K mi ago & I had forgotten. Mo, Mandra, and Paul all great to work with.
Cars.com Review
- October 01, 2018
Very professional, and efficient staff. Several tips, spent significant time in explaining the features, and very courteous staff. Mercedes service at Autohaus of peoria is excellent!
Google+ Review
- October 01, 2018
I have visited the dealership with my grandkids several times in the past few months and everyone there has been very welcoming. We especially love the smoothie bar and well furnished, clean waiting area. Tony Plattner is very knowledgeable about the Mercedes brand as well as Porsche, Audi and...
Cars.com Review
- September 29, 2018
Brought my car in for a recall examination. Promptly completed, friendly service and a clean car when I left. Mercedes service manager very courteous and professional.
Cars.com Review
- September 28, 2018
Jeremy & Lucas were very helpful when I was shopping for a new car at Autohaus. They were not pushy and were easy to deal with. Facility was amazing too, nicest in the area.
Google+ Review
- September 20, 2018
A rear window on my MB would not operate. I called Ralph and he was able to diagnosis the problem over the phone. He asked me to stop by so he could ascertain that was the problem. I did stop by, and he confirmed my problem. He ordered the part from Chicago that day and by the next morning it had...
Response from the owner Replied: Good morning Ron, I will be sure to pass along your kind words to Ralph. Thank you for taking time to leave us feedback. We appreciate your business and look forward to serving you again!
Google+ Review
- September 19, 2018
Great service experience!
Google+ Review
- September 17, 2018
Ralph Conzalez continues to deliver a great service. He is the most helpful service rep I have experienced. He is the main reason I service my car at this Mercedes Dealership, an hour away from where I live, while there is another Mercedes dealer 10 minutes from my home.
Response from the owner Replied: Ralph is indeed an amazing Service Advisor. We are lucky to have him! Thank you for the feedback, Faddoul!
Google+ Review
- September 15, 2018
Anytime I call or email Ralph in service; he is quick with his response and very helpful! The Service Dept. At Autohaus is top notch!
Yelp Review
- September 13, 2018
Great group of folks. I purchased a new to me Porsche today and was pleasantly surprised with the service. Started shopping in Chicago area and was a bit disappointed. Stopped by the Autohaus on a whim and struck gold. Justin F. Was fantastic to work with and I highly recommend him. The sales...
Google+ Review
- September 12, 2018
Great staff and service experience. Made loaner available and cost came in under quoted estimate. Excellent service and even better people.
Google+ Review
- September 10, 2018
0 out of 5 stars.! I took my GL 450 in for a some work. I was told it would take 2 weeks to get to because they were backed up. I got my car 2 MONTHS later.... It was a very stressful and frustrating situation because of the lack of communication. I would be told I would get an update... and...
Cars.com Review
- September 04, 2018
Not a good place. Had several problems with their service in the past. Poor workmanship and not very thorough. Had to take my car to a different shop to get my car fixed. Autohaus hasn't improved any. My car is out of warranty. I have a manufacture defect with my car headliner cut to short/ shrank/...
Ben Clark Replied: Hello, Unfortunately if your vehicle is out of warranty you have to pay to have problems like this fixed. We do however offer extended warranty products that would provide additional coverage on your vehicle. If you have any questions about our warranty products please contact our F&I manager. Matthew Fredrick F&I Manager matthew.fredrick@drivepearl.com 309-243-3984 Mo Bogdanovic Director of Fixed Operations Mo.Bogdanovic@drivepearl.com 309-243-3927 Paul Mlynarek Assistant Service Manager paul.mlynarek@drivepearl.com
Yelp Review
- August 31, 2018
Great group of folks. I purchased a new to me Porsche today and was pleasantly surprised with the service. Started shopping in Chicago area and was a bit disappointed. Stopped by the Autohaus on a whim and struck gold. Justin F. Was fantastic to work with and I highly recommend him. The sales...
Google+ Review
- August 29, 2018
I recently purchase a Certified Pre-Owned Mercedes from Autohaus. It was my third Mercedes that I have purchased from them and I have always been quite happy with their sales practices and their service. Tony Plattner, my salesperson for this transaction, was extremely knowledgeable and...
Response from the owner Replied: Thank you!
Google+ Review
- August 28, 2018
I had a great experience with Tony Plattner and all of the staff at Autohaus of Peoria when I bought my new Porsche Macan. All through the process, from the initial to the final purchase I was treated respectfully and with great concern. I cannot recommend this dealership enough
Response from the owner Replied: Thank you! We appreciate you taking time to leave us feedback. Hope you're having a great day and we look forward to serving you again.
Google+ Review
- August 15, 2018
Autohaus of Peoria provides honest and superior customer service. Their lounge makes it very easy to wait for your car to be finished!
Response from the owner Replied: Thank you! We really appreciate the feedback. Have a great day!
Google+ Review
- July 26, 2018
Friendly courteous service. More than willing to make recemedations for future mantenmaince, I really liked that. Very fast.
Google+ Review
- July 25, 2018
Google+ Review
- July 13, 2018
Ralph Gonzalez is the BEST!
Response from the owner Replied: Thank you, Bruce. Ralph IS the BEST! We're lucky to have him.
Google+ Review
- July 11, 2018
Mr. Pelissero was very informative and low keyed as a sale person. Mr. Gonzalez the Service Advisor, as busy as he was, took time to inform me as to what to expect as to service, as well as gave me some extra care on the car I bought. Mr. Pelissero, the parts Manager, as with Mr. Gonzalez, took...
Response from the owner Replied: Thank you for taking time to leave us feedback. We always love hearing from happy customers! This review will make Ralph and Dan's day. Thanks again!
Google+ Review
- July 10, 2018
Response from the owner Replied: Thank you!
Yelp Review
- July 02, 2018
Had a great experience, the Porsche Specialist, Nathan, was able to answer all of my questions and I love my new 2018 Porsche Macan.
Google+ Review
- June 22, 2018
Response from the owner Replied: Thank you!
Google+ Review
- June 01, 2018
Response from the owner Replied: Thank you!
Google+ Review
- May 25, 2018
I was very happy with the service.
Response from the owner Replied: Thank you, Charlie!
Google+ Review
- May 25, 2018
NEVER take your car here!! They mess your car up adding more issues to keep you coming back! Worse service ever!! They will ruin your car beware!!!
Response from the owner Replied: Hello LaToya, we have the best Mercedes-Benz technicians around and we stand by our work 100%. If you believe we didn't repair something correctly please contact our Service Manager, Mo Bogdanovic, and he will take care of you. Thank you for your business and we hope to see you again. Mo Bogdanovic (Fixed Operations Director) mo.bogdanovic@drivepearl.com309-243-3927
Google+ Review
- May 11, 2018
Response from the owner Replied: Thanks Sophia!
Google+ Review
- May 08, 2018
drives good looks good is good
Response from the owner Replied: Thank you, Thomas!
Google+ Review
- May 08, 2018
Google+ Review
- May 02, 2018
Bourgeoisie attitudes and lack of knowledgeable staff located on the current fringe of white flight in peoria. I hope you find service at one of peoria's mechanics instead of the dealer licenced nonsense if your car wears one of these symbols.
Response from the owner Replied: Hi Neil, we have the most highly trained and Certified Mercedes-Benz mechanics around. Our Mercedes-Benz Service Advisor has 12+ years experience and our Service Manager has 30+ years experience. No one services your Mercedes-Benz better than we do.
Google+ Review
- April 27, 2018
Google+ Review
- April 26, 2018
Google+ Review
- April 25, 2018
Google+ Review
- April 14, 2018
Worst service. Tire went flat 5 hours from home off hwy 10 on Saturday morning. Waited for 2+ hours to get towed by Mercedes roadside assistance all the while the dealership told me they didnt have ANY tires that would fit my 2017 c300. I had no solutions for two days and they said sorry call...
Response from the owner Replied: Hi Whitney, did you mean to leave this review for the Peoria, Arizona dealership? We are in Peoria, Illinois. I looked in our system to see what happened and couldn't find your information. If you did visit us please call our Service Manager, Mo Bogdanovic at 309-243-3927 or by email at mo.bogdanovic@drivepearl.com. Thank you!
Google+ Review
- March 24, 2018
Service department is best I've ever seen
Response from the owner Replied: Thank you, Gene! We really appreciate the feedback.
Google+ Review
- March 08, 2018
Best customer service when I need a shuttle for pickup. Sastify with their service always. Appreciate that
Response from the owner Replied: Thank you, Chi M Tran!
Google+ Review
- March 06, 2018
My biggest issue is they always tell me an hour or an hour and a half, and it takes 3 hours. The 3 hour wait would not be bad, if they just checked in with you every 45 minutes or so. It is so frustrating. I even told them when I arrived (I live 45 minutes away) that if it would take longer than an...
Response from the owner Replied: Hello Jill, We apologize for the inconvenience. On Saturday's we only have 1 Service Advisor and we can get backed up with courtesy car washes, so it can take a lot longer than normal. To avoid the rush we recommend scheduling during the week and requesting a loaner, since we don't offer loaners on Saturday. We hope this saves you time on your next service with us. Thank you!
Google+ Review
- March 02, 2018
Response from the owner Replied: Thanks Travis!
Google+ Review
- February 21, 2018
Ralph is extremely knowledgeable, efficient, and friendly. They did a great job on the annual service of my SL 550.
Response from the owner Replied: Thank you for the feedback! We really appreciate it and I will be sure to pass on your comments to Ralph. Thanks again!
Google+ Review
- February 16, 2018
Ralph Conzalez is the most helpful service rep I have experienced. He is the main reason I service my car at this Mercedes Dealership, an hour away from where I live, while there is another Mercedes dealer 10 minutes from my home.
Response from the owner Replied: Ralph is indeed an amazing Service Advisor. We are lucky to have him! Thank you for the feedback, Faddoul!
Google+ Review
- February 13, 2018
Response from the owner Replied: Thanks Matt!
Google+ Review
- February 08, 2018
Ralph's customer service is exceptional!
Response from the owner Replied: Thank you! We're lucky to have him!
Google+ Review
- February 04, 2018
Ralph is great about getting my car in and keeping me informed of the status of my car. I also appreciate when he provides a loaner with vehicles and features I might want to consider on my next purchase. Loved the heated steering wheel this last go around. He is a great asset to Autohaus and...
Response from the owner Replied: Thank you for the feedback, Cathy! Ralph Gonzalez is one of the best Service Advisors around and we're lucky to have him working for us at Autohaus. We're glad you had a great experience and we look forward to serving you again. Have a great day!
Google+ Review
- January 24, 2018
drives good looks good
Response from the owner Replied: Thank you, Thomas!
Google+ Review
- January 23, 2018
Response from the owner Replied: Thank you, Francois!