Google Review
- August 08, 2020
Response from the owner Replied: Hello Vitaly. Thank you for your review, but it seems we missed the mark for your friend. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- August 08, 2020
I have scheduled a test drive came from jersey city and I got test sitting in a car. Cannot believe this is Mercedes Benz. A person talking to me after I asked whats going on said to me why I did not go to NJ. After my complaint he went to find a car and without any excuse or sorry about the whole...
Response from the owner Replied: Hello Eugene, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Yelp Review
- August 04, 2020
The service manager, Brion and his team are great! They diagnosed this issue fast and were meticulous with the repair. It was our first time there but we were treated like family. I will continue to bring my vehicles to this location to be taken care of by Brion and his team. Sincerely, Walter and...
Cars.com Review
- August 03, 2020
Liz in service is the best!! Mary is also an incredible manager! I will definitely be back :)
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Tricia! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 01, 2020
Google Review
- July 30, 2020
I just bought '2020 Mercedes CLS Class' from MB Manhattan. & This is my second car from same dealership in last 1 year.My experience has been really exceptional, starting from Vehicle Search, then getting Credit Application Approved & at last, Delivery of the Vehicle.All Thanks to "Mr. Patrick...
Cars.com Review
- July 28, 2020
Great service and professional attendant .,the company took extreme safety measures
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 27, 2020
Yelp Review
- July 23, 2020
I made my service appointment after being given the impression that the service would be covered under the service agreement on the car. I always expect some attempt at an upcharge but I was not prepared for what I saw. Upon arriving, I was presented with three service options ranging in price from...
Google Review
- July 18, 2020
Response from the owner Replied: Hello Frank. We'd like the opportunity to discuss your experience in more detail. If you prefer, we can call you. Can you please send us a private message with you phone number so that one of our Managers may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 17, 2020
First they sold me the wrong side mirror, fine. Then went back and told them that. One of sales guys said, go and wait outside. He made me wait 15 minutes outside. Had to go back around the block down the stairs to the parts department. Then when complained for making me wait outside. He said,...
Response from the owner Replied: Hello Franc, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 16, 2020
Manhattan benz is so great Service is really a breeze especially in these challenging times. Adam H and Angelo run a tight ship. These service guys are the main reason I only use Manhattan Benz as my dealer for everything. Thanks guys so much ! AMG guy !
Cars.com Review
- July 14, 2020
Excellent service from start to finish. No long waiting and extremely personable staff. I was impressed
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you for taking the time to share your feedback with us, Ruth! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 12, 2020
Response from the owner Replied: Hello Henry, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- July 09, 2020
Google Review
- July 08, 2020
My service experience in MB Manhattan used to be excellent. The visit yesterday ruined it. I mentioned I would like to use a "20% off A service" coupon when I made the appointment. I thought it was all settled. So when I made the payment, I didn't show the coupon to the service advisor. Just...
Cars.com Review
- July 07, 2020
Rick Brown is my service advisor. He is very professional, explains in detail what service is needed and the estimated cost.
Mercedes-Benz of Coconut Creek 2123 Replied: Colleen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 06, 2020
Liz Berrios took the place of my usual Service Manager. I can only say that she was OUTSTANDING! She took care of all my issues with courtesy, professionalism and precision.
Mercedes-Benz of Coconut Creek 2123 Replied: Dennis, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Coconut Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 01, 2020
Response from the owner Replied: Hello Fidan. Thank you for your review. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Cars.com Review
- June 30, 2020
I was advised the repair would take no more than 2 hours, but as it turned out it took the dealership 2 hours and 45 minutes to perform the work. Worse yet, when I got the car back, the engine light on the dashboard was on. Very disappointed,
Mercedes-Benz of Coconut Creek 2123 Replied: Gerald, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 406-1167. We hope to hear from you.
Cars.com Review
- June 29, 2020
Service personal was very efficient. from start to finish.
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- June 29, 2020
Google Review
- June 26, 2020
Yelp Review
- June 26, 2020
Hands down the worst dealership I've stepped inside of.My car has been in the shop for 5 days with no calls or messages.The manager and the general manager don't respond to phone calls.My advisor had me go to the dealership, which is an hour away just to turn me down before just to have me get there...
Cars.com Review
- June 25, 2020
Paul was very professional and knowledgeable. Excellent customer service and trustworthy person.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Cars.com Review
- June 23, 2020
Fantastic experience where my car was taken care of as it was their own . Service manager is very understanding and pleasant to deal with .thank you Brian !
Mercedes-Benz of Coconut Creek 2123 Replied: Payman, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Coconut Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 20, 2020
I just purchased my first Mercedes Benz and I would just like to thank Elaine Velez for making my experience a 10/10. She was professional, courteous and patient. I am extremely fastidious and she was gracious and respectful every step of the way. My Mercedes was custom built and it was delivered...
Google Review
- June 19, 2020
Response from the owner Replied: Hello Shaban, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Lidia really made this purchase a breeze!Expected to be treated poorly as Im not a prototypical Mercedes guy, but the team at MBManhattan proved me very wrong. Great doing business with them. Very clean and COVID safe. Hand sanitizer everywhere and dedicated sanitizing crews. Would recommend. Thanks...
Google Review
- June 15, 2020
Service department is awful. Brought my car to Mercedes Manhattan to replace a flat tire. Despite the fact that the same tire had been replaced a month earlier at a different Mercedes Dealership and was still under warranty, Mercedes Manhattan denied that the tire covered under warranty and charged...
Google Review
- June 15, 2020
Cars.com Review
- June 12, 2020
Very well organized, professional and knowledgeable.
Mercedes-Benz of Coconut Creek 2123 Replied: Ruby, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 11, 2020
Great experience overall. This is the third Mercedes dealership I have been to since I moved to Florida 2 1/2 years ago. Quick, easy, and very pleasant. Paul was wonderful in facilitating the completion of the service in a timely manner. Thank you!!
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Lori, thank you for taking the time to leave a review for us at Mercedes-Benz of Coconut Creek. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 08, 2020
Cars.com Review
- June 05, 2020
Very satisfied with service. Service manager was very accommodating and courteous.
Mercedes-Benz of Coconut Creek 2123 Replied: Melvin, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Best deal, best service at this factory owned premier AD in Manhattan George Rudovic was very helpful
Cars.com Review
- June 01, 2020
Rick was very professional and the service was exceptional
Mercedes-Benz of Coconut Creek 2123 Replied: Steve , than you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Coconut Creek! Drive safe, and we'll see you on the road.
Yelp Review
- May 30, 2020
I was suppose to be shopping for a SUV, but with Mercedes Bens I knew I had to try a car. I like the shape better for their cars versus the SUVs. Anne (sales associate) and Jeff (manager) were both beyond professional and no drama sales personnel. Many years ago Sam M actually bought a vehicle from...
Google Review
- May 28, 2020
Google Review
- May 28, 2020
Google Review
- May 27, 2020
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 15,000 miles and have replaced 11 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- May 27, 2020
mary godek and the staff were great. She helped me get into what i was looking for right away. Highly recommend this dealership
Cars.com Review
- May 26, 2020
I service experience was EXCELLENT. Since the Covid-19 pandemic, I do not feel comfortable coming into crowded places unless extremely necessary. When I expressed concern, my service representative Ms. Liz Berrios, arranged to have my vehicle picked up and dropped off from my home which I greatly...
Mercedes-Benz of Coconut Creek 2123 Replied: Terry, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Coconut Creek and we hope to be of service again in the future. Safe travels!
Cars.com Review
- May 26, 2020
Poor customer service. Getting my car serviced there used to be very convenient now it has become quite a burden to say the least.
Mercedes-Benz of Coconut Creek 2123 Replied: Esther, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 406-1167 -- we hope to hear from you soon.
Cars.com Review
- May 22, 2020
Always no hassle servicing my car here..the staff is a pleasure to deal with and they always get it right the first time.
Mercedes-Benz of Coconut Creek 2123 Replied: Troy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- May 21, 2020
They are super nice especially at this pandemic time - they are really professional. Even for my 2019 smart recall - they gave me out standing service including a complimentary clean! Thank you and stay strong! <3 and safe! <3
Cars.com Review
- May 19, 2020
Rick is always Efficient and timely. The service is outstanding overall in the service department.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- May 19, 2020
Response from the owner Replied: Hello Sidhratul. Thank you for your review, but we'd like to understand what happened that prompted a 1-star review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 15, 2020
If I could give negative number I would. The worst car buying experience I ever had. Even though we agreed on the price, the manager, Nicholas Traina, loaded my final bill with document fees and a fee for the GAS in my brand new car. When I asked him about it he basically said take it or leave it. ...
Response from the owner Replied: Hello Leon. Thank you for your review, but it seems we missed the mark. This is certainly not the experience we aim to provide our clients. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 08, 2020
They never push you about getting a vehicle so you feel good about a purchase because most salesman push you and you feel conflicted. John Ademaj is one of the best salesman ever he found us a vehicle and helped us so much. He was reasonable and the nicest person I have ever met!
Yelp Review
- May 07, 2020
I brought my car here for a repair, my service advisor was Kevin Alexis. Not only was I in and out the service and attention was top notch. I appreciate how Kevin took care of me and my car. I will definitely be going back here. If you have a Benz bring it here and ask for Kevin.
Cars.com Review
- May 01, 2020
I would not recommend having any work done on car except basic maintenance, which I have not done yet but hopefully they can do that competently.
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you, Scott, for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 406-1167. We would appreciate the chance to turn your experience around.
Yelp Review
- May 01, 2020
Would not even recommend this mercedes location to my worste enemy they will only treat you good until you do the survey after that they will not give a F*** about you pathetic I bought a 200k car and they cannot even give me a loaner and were asking me if I have another car to drive after making me...
Yelp Review
- April 30, 2020
Just bought a new car and everything was terrible. Bad expectations and false information. The brand new car broke down on my way home from taking delivery. Stranded on the side of the road. Had to tow it back to the dealership. They wont unwind the deal.
Cars.com Review
- April 30, 2020
Just bought a new car and everything was terrible. Bad expectations and false information. The brand car new broke down on my way home from taking delivery. Stranded on the side of the road. Had to tow it back to the dealership. They wont unwind the deal.
Google Review
- April 29, 2020
I purchased my newest car from this dealership and Ive been able to save a lot of money with their incredible deals. I love my new E-class!
Yelp Review
- April 22, 2020
I can't say enough good things about my experience at Mercedes of coconut groove especially during these crazy times. From start to finish everyone was great , it's frustrating to have to do everything through masks but they made it work ! At no time did I feel we were having that " bad car buying...
Cars.com Review
- April 17, 2020
Another great service. Easy and no contact with the cleaning crew very visible.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Phillip, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. It is great to hear that you had a positive service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Cars.com Review
- April 14, 2020
They ended my lease months early and started a new lease with a 2020 demo car with low mileage. A very fair price for the quality of the product and the service behind it. Professional and caring people who valued my business in a very unstable economic time.
Mercedes-Benz of Coconut Creek 2123 Replied: Jerrold, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 09, 2020
Cars.com Review
- April 06, 2020
Kevin is excellent service adviser. We love him. He is Courteous, very efficient, knowledgeable and makes bringing my car in a pleasurable experience.
Mercedes-Benz of Coconut Creek 2123 Replied: Terri, Kevin, and our staff are dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 04, 2020
Buying from Ana at AutoNation was a repeatable experience. We found her to be extremely knowledgeable, personable, professional and a pleasure to deal with. If you are shopping for a Mercedes, we highly recommend her.
Mercedes-Benz of Coconut Creek 2123 Replied: Bruce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2020
(Translated by Google) Beautiful agency.(Original)Bella agencia.
Cars.com Review
- April 02, 2020
Level of comfort through the whole process you?d expect with owning a Mercedes
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Dennis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 01, 2020
Bella agencia.
Google Review
- April 01, 2020
Google Review
- April 01, 2020
We want Anthony Christiano back
Cars.com Review
- March 31, 2020
My experience at coconut creek Mercedes was and always been fantastic. I own 2 Mercedes, 2013 Sl63 and 2014 cls550. This is my fourth SL. As I?ve always enjoyed my SL?s, this will be my last Mercedes. I had a strut replaced. Not a cheap repair. I?ve had struts replaced on every SL I?ve had. Airmatic...
Mercedes-Benz of Coconut Creek 2123 Replied: Scott, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. We appreciate your recommendation of Mercedes-Benz of Coconut Creek and we hope to be of service again in the future. Take care!
Google Review
- March 29, 2020
My all time favorite brand
Cars.com Review
- March 26, 2020
Great customer service and overall experience in a timely manner
Mercedes-Benz of Coconut Creek 2123 Replied: Sharon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 26, 2020
Everything is excellent in Autonation MB Coconut Creek. Starting from their customer service team, and the facility *****
Mercedes-Benz of Coconut Creek 2123 Replied: Diana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- March 25, 2020
I maintain the quality level of service at MB in Coconut Creek remains unmatched as is ever so obvious my service adviser Liz Berrios's work ethics and her interation with the mechanics. I'm so very, very satisfied. I needed parts this time around. Two day turn around. They gave her back to me...
Mercedes-Benz of Coconut Creek 2123 Replied: Mary, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cars.com Review
- March 25, 2020
Salesperson are tremendously helpful and ready to give the right advice
Mercedes-Benz of Coconut Creek 2123 Replied: Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future!
Cars.com Review
- March 23, 2020
My service writer Brad went above and beyond helping out with my car?s problems. Thank You Brad.
Mercedes-Benz of Coconut Creek 2123 Replied: John, we're so glad Brad was able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- March 22, 2020
Jeff the "Finance Manager"cost this dealer a deal, and a lifetime customer. His demeanor from the moment he sat down to his condescending antics before I got up and walked away is totally unacceptable!My first impression was him sitting down and when my wife asked our sales person to highlight...
Cars.com Review
- March 19, 2020
Everything was handled in a first class manner . Loaner in great condition my car was cleaned before I picked it up. Service was very professional
Mercedes-Benz of Coconut Creek 2123 Replied: We appreciate you taking the time to leave us a response, Francis! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- March 18, 2020
Thanks to Rick Brown my experience it was incredible and smooth!!! Thanks Rick
Mercedes-Benz of Coconut Creek 2123 Replied: Roy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Rick. We hope you have a great day!
Cars.com Review
- March 17, 2020
Service Representative was excellent and provided efficient service.
Mercedes-Benz of Coconut Creek 2123 Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 16, 2020
Our 2012 ML BlueTec has been somewhat of a problem child. But I can't say enough good about Mercedes of Coconut Creek in their efforts to repair our vehicle and keep us as a Mercedes satisfied customer. Kevin (our service tech) and Mary (the service manager) have done exemplary work in both repair...
Mercedes-Benz of Coconut Creek 2123 Replied: Jennifer, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 16, 2020
Rick Brown was amazing in helping Us with our vehicles
Mercedes-Benz of Coconut Creek 2123 Replied: We are happy Rick provided such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Google Review
- March 11, 2020
Cars.com Review
- March 11, 2020
Took my car in for service, from service advise to costumer service was treated with respect and courtesy ,and my car was service to my satisfaction, have no complain i left very happy.
Mercedes-Benz of Coconut Creek 2123 Replied: Noel, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 11, 2020
This Coconut Creek location is the complete package for sales and service. I would recommend to anyone. A
Mercedes-Benz of Coconut Creek 2123 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Coconut Creek. Drive safe, and we'll see you on the road!
Cars.com Review
- March 11, 2020
My advisor was very customer friendly. He suggested a service for me and I appreciated that.
Mercedes-Benz of Coconut Creek 2123 Replied: Phyllis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 10, 2020
Bought the car 3rd time from this location 2020 S-Class the sales person Anastasia Zbarskaya was a very sweet lady wanted to workout with the deal The manager was very professional my favorite Mercedes Benz location
Cars.com Review
- March 10, 2020
Another one star for this Coconut Creek dealerships service dept...I brought my brand new Mercedes C 300 in after 4 months of owning it with a entry/exit seat issue...the first time it was "fixed/corrected" it stopped working after one day. The second time I brought it in... it didn't work by the...
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Juan, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (954) 406-1167 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Google Review
- March 07, 2020
great service and customer care. def enjoy.
Cars.com Review
- March 07, 2020
I had a nail in my tire and the dealership took it right away plugged it in last my car. Excellent service in a very timely fashion
Mercedes-Benz of Coconut Creek 2123 Replied: Bruce, we're so pleased to hear that everything was completed on time and to your satisfaction! Drive safe, and we'll see you on the road.
Google Review
- March 06, 2020
Let me start from the beginning of this night mare i came into Mercedes benz to get my car diagnos for a check engine light that appear on my cla 2014 dash...so I took it to autozone to see what was the check engine light was for...so the code came back as p0299 which is the turbo/super charger...
Response from the owner Replied: Ms. Locus, We are sorry to hear you were left with a negative impression of our dealer. We understand you have been in contact with our Service Department Manager. Feel free to reach him directly to discuss your concerns.
Cars.com Review
- March 04, 2020
I was kept waiting for hours even though the paperwork had been completed. I had a scheduled appointment and they did not have the car ready . Terrible service. Not going back. And they forgot to supply the car with the owner?s manual which despite request I still have not received. Total BS.
Mercedes-Benz of Coconut Creek 2123 Replied: Gary, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 406-1167 to discuss what we can do to help.
Cars.com Review
- March 03, 2020
Everything was satisfactory. Everyone was polite and efficient
Mercedes-Benz of Coconut Creek 2123 Replied: Hi, we're happy you found our staff to be so polite and efficient during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 29, 2020
Words cannot express the customer service at Mercedes Manhattan. From their cars to their staff - top of the line. Top rated in sales and service, my expectations were high. However, Kim Christensen & Nicholas Traina blew my expectations out of the water - 10/10!My husband and I felt welcome from...
Cars.com Review
- February 27, 2020
The associate, Mr James was helpful. Appreciate his services his assistance and professionalism.
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Riwaz! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- February 24, 2020
Brad was excellent. He got my vehicle serviced quickly and was able to answer all my questions. I always have a great experience with the staff when I bring my vehicle for service. I purchased my vehicle here and will recommend to anyone looking for a Mercedes.
Yelp Review
- February 24, 2020
Brad was excellent. He got my vehicle serviced quickly and was able to answer all my questions. I always have a great experience with the staff when I bring my vehicle for service. I purchased my vehicle here and will recommend to anyone looking for a Mercedes.
Google Review
- February 24, 2020
Cars.com Review
- February 24, 2020
GREAT SERVICE. APPOINTMENT WAS ON TIME AND LOANER CAR WAS READY. GOOD QUALITY SERVICE!!!
Mercedes-Benz of Coconut Creek 2123 Replied: Richard, it is great to read such wonderful comments about your recent experience with us! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- February 23, 2020
They detailed my car nicely! The gentleman that took care of me was very polite.
Mercedes-Benz of Coconut Creek 2123 Replied: Simone, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- February 18, 2020
Google Review
- February 17, 2020
Excellent experience buying a car.
Google Review
- February 17, 2020
My advisor Matthew Carroll made sure my car was well taken care of. I sent my MY08e350 in for a fuel tank replacement.He kept me updated at all times how the repairs were going.Would recommend him and would come back to MB Manhattan
Cars.com Review
- February 16, 2020
I have over 10 driving going to many Mercedes Benz facilities I find the Coconut Creek Facility meets all the requirements that get the job done right. The Staff listens with a smile that will make you come back over and over again. Hats off to a well maintained team of people. I have...
Mercedes-Benz of Coconut Creek 2123 Replied: Timothy, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 15, 2020
First of all, Ryan Fresquez, very polite, friendly, you need more advisors like him.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Ronald, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 13, 2020
I am a new customer (just moved). Treated wonderfully
Mercedes-Benz of Coconut Creek 2123 Replied: Brenda, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- February 13, 2020
You do not feel like you own a Mercedes after receiving service at this dealer. You are not treated like a premium car owner at all. It's more like a used car dealer with no regard to service, your time or ensuring you are satisfied. It's clear they need to increase and improve their staffing,...
Cars.com Review
- February 13, 2020
It?s always awesome when I bring my car in for service. Rick and Mary are phenomenal! I enjoy the friendly service and my questions are always answered.
Mercedes-Benz of Coconut Creek 2123 Replied: Nadilia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Again, we appreciate you here at Mercedes-Benz of Coconut Creek and we hope to be of service again in the future.
Cars.com Review
- February 13, 2020
I have been going to MBCC for years! When it was time for me to purchase a new car, the sales persons went out of their way to make sure I could afford my new car! The service people are always smiling, respectful, pleasant and professional. My service manager always addresses me by name! The...
Mercedes-Benz of Coconut Creek 2123 Replied: Julie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- February 12, 2020
Every thing was good until I got the car home. I ask every time I go in to have my tire pressure put 1lb above the standard so the tire pressure light will not come on right away. They don't listen or won't do what I ask, as soon as I got home the tire pressure light came on again and won't go off,...
Mercedes-Benz of Coconut Creek 2123 Replied: Dennis, thank you for your feedback. We're glad to see we still earned four stars from you and we hope you will give us a chance to improve in the future. Please reach out to us directly if you have any questions. Take care!
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Cars.com Review
- February 10, 2020
Easy and fast services, people very funny, location close Frot my home
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Bernard! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 08, 2020
A real pleasure working with our salesman Mark. Appreciated the full inventory.
Mercedes-Benz of Coconut Creek 2123 Replied: Richard, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Cars.com Review
- February 06, 2020
I made an advance appointment for my 10K Service (which I bought when I purchased the car and was very expensive). I was promised a Loaner car when making the appointment. When I got to the dealership for my appointment; I was told there were no Loaner cars available. This is not the way to do...
Mercedes-Benz of Coconut Creek 2123 Replied: Elliott, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 204-2043 to discuss what we can do to help.
Google Review
- February 04, 2020
I got my first Mercedes here. Working with Judy, she was very kind and helpful in answering all of my questions and finding me a lease with all the options I wanted. I will definitely come here again in the future! Great service and awesome car! Thanks Judy and Manhattan Benz!!
Cars.com Review
- February 01, 2020
This is my second vehicle purchase from Mercedes-Benz of Coconut Creek and the staff is wonderful and this was also second transaction Elizabeth Hernandez, Internet Sales Manager who is delightful to work with. Everyone else was super as well.
Mercedes-Benz of Coconut Creek 2123 Replied: Ben, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. I am happy to hear that Elizabeth was able to take care of you! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 31, 2020
My car had a type B service and all went well. My Advisor Jim was very helpful and kept me informed of the cars status every step of the way.
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Lawrence! I am happy to hear that Jim was able to take care of you! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 30, 2020
Customer service: very good experience, Repairs: Very good, Facilities: Loud music, very disturbing, complete "unnecessary".
Mercedes-Benz of Coconut Creek 2123 Replied: Victor, thank you for leaving this detailed feedback about your experience with our dealership. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (888) 204-2043 so we can work towards a resolution. We look forward to hearing from you.
Yelp Review
- January 28, 2020
In 60 years of buying and leasing vehicles, I have never encountered a dealership who's service department is as incompetent, unreliable and does not respond to phone calls. My 2019 E450 convertible has been in the shop for 2 weeks. Could have built a new one in Less time. They do not respond to...
Cars.com Review
- January 27, 2020
As usual, my Service experience @ Mercedes Benz of Coconut Creek was terrific from start to finish. Kevin (my service adviser) took such Great care of us making sure that everything was done correctly. I would definitely recommend this dealership... especially Kevin!!!
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Goldsmith, thank you for taking the time to leave a review for us at Mercedes-Benz of Coconut Creek. We're happy we could meet your expectations! Again, we appreciate your recommendation of Mercedes-Benz of Coconut Creek and we hope to be of service again in the future.
Cars.com Review
- January 27, 2020
Excellent service excellent care. Sidney was very helpful in expediting the process and got everything done and taken care of.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Jodi, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 26, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Cars.com Review
- January 26, 2020
Good experience. Sales Rep very helpful and knowledgeable. Service Rep very nice as well. GOOD OVERALL
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Aracelis! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- January 23, 2020
(Translated by Google) Very friendly staff.Was received very friendly and had a nice conversation.I always find it very interesting. To see the differences to Europe. Since I've been working at Mercedes for 17 years and my father was a Mercedes employee for over 45 years. I grew up with the brand....
Google Review
- January 23, 2020
PERFECT LEASING EXPERIENCE!My dear friend and colleague, who never steers me wrong, recommended I give MB Manhattan a try, since he's leased several cars from them in the past and always raved about the experience. I work in the City, so I figured, why not. As reported below, I am now a convert and...
Google Review
- January 22, 2020
Sehr freundlichs Personal.Wurde sehr Freundlich empfangen und hatte eine nette Unterhaltung.Ich finde es immer sehr interessant. Die unterschiede zu Europa zu sehen. Da ich seit 17 Jahren selbst bei Mercedes Arbeite und mein Vater ber 45 Jahre Mercedes Angestellter war. Bin ich mit der Marke...
Google Review
- January 22, 2020
Working with Judy Piperno was a pleasure she is really a professional salesperson .I was calling a few MB dealers and felt like i was talking to robots but when i spoke to Judy she guided me through the process and made me feel very comfortable i got a VERY good deal.Ask for Judy if your looking for...
Cars.com Review
- January 22, 2020
It starts with Paul Santamaria, my service advisor, who just makes the overall process so easy and stress free that I think if Paul were not there my next car would not be a Mercedes.
Mercedes-Benz of Coconut Creek 2123 Replied: Hello Vincent, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 21, 2020
If I could give no stars, I would. When calling the phone number, you receive NO SERVICE AT ALL! The worst phone system I have ever dialed in to. It does not connect you to anyone and hangs up on you when you select options. Mercedes-Benz is supposed to provide high quality service.
Response from the owner Replied: Hello Helen. We'd like the opportunity to contact you directly. Can you please send us a private message with you phone number so that a member of our team may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 21, 2020
They have really good service whatever environment, introduce, maintenance and so on. I tuned up my car here, they did very well and showed me every detail about price. After that they washed my car cleanly. Good experience here and it is value to be here. I recommend service advisor Franco Savo and...
Google Review
- January 21, 2020
Ive bought a couple cars already here and have gotten great deals. The customer service here top notch. The process is so easy and smooth. Its not like other dealers where you spend days and hours trying to close a deal. No BS dealer.
Google Review
- January 18, 2020
I use service for my Smart car in Manhattan and for my Mercedes in Paramus. This two big difference. Mercedes Benz Manhattan service is very bad! I dropped my car on service, after couple days no body call me, no update information. Today 5 days my car on the service and manager Angelo said for my,...
Cars.com Review
- January 17, 2020
Great service service manager Rick is top notch and also had loaner car waiting for me!
Mercedes-Benz of Coconut Creek 2123 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Coconut Creek. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 16, 2020
Judy Piperno is an outstanding sales consultant at this particular dealership. While my prior experiences at two other Mercedes-Benz dealerships have been decent, in comparison Ms. Piperno's level of professionalism displayed during my visit to Mercedes-Benz Manhattan was unparalleled. Their...
Yelp Review
- January 14, 2020
I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn't pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female...
Yelp Review
- January 14, 2020
I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn't pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female...
Cars.com Review
- January 14, 2020
good buying experience. no issues with anything. thank you
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Steven, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 14, 2020
I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn?t pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female...
Mercedes-Benz of Coconut Creek 2123 Replied: Teresa, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (888) 204-2043 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- January 11, 2020
Cars.com Review
- January 10, 2020
Great dealership Kevin Alexis my service advisor was helpful friendly and knowledgeable. Very satisfied
Mercedes-Benz of Coconut Creek 2123 Replied: Hello Barry, thank you for your great comments about Kevin! We're glad we could be of service to you, and we hope you continue to choose us for all your automotive needs. Thanks again!
Google Review
- January 06, 2020
I have ran into several issues with my c300 that is only 5 months old. Although my sales experience was great, the dealership is not that attentive to clients. My sales advisor is never available to assist or answer important questions. The family atmosphere is not there when it comes to needing...
Response from the owner Replied: Hello Steph H, this is not the level of service we aim to provide. We'd like the opportunity to discuss your experience in more detail. Can you please send us a private message with you phone number so that our Manager Matthew may contact you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Cars.com Review
- January 05, 2020
Mark Sawyer, was courteous, knowledgable, professional and provided wonderful service. It would be a pleasure to deal with him again.
Mercedes-Benz of Coconut Creek 2123 Replied: Frances, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 04, 2020
14 years deep with unarguably MB's finest experts. The high priestess of the squad is Cherlyn Miller, make it your privilege to have her & Louis handle your deal experience and rest assured 360. Don't bother with the "bratwurst" in Paramus.
Google Review
- January 01, 2020
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Cars.com Review
- January 01, 2020
John and Jeff are amazing. They took the time to help while I was trying to decide on what car I wanted.
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Paula! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 01, 2020
Jim our service manager is always amazing. We really appreciate his customer service and he makes us feel he is looking out for our best interests.
Mercedes-Benz of Coconut Creek 2123 Replied: Greg, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Jim. Until the next time we meet, take care!
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Sebastian was great, super helpful with everything that needed to be done !!!!!
Google Review
- December 30, 2019
Google Review
- December 30, 2019
Sebastian was great, extremely helpful!
Google Review
- December 30, 2019
Sebastian was great! Very helpful and patient with me.
Google Review
- December 30, 2019
Sebastian was very knowledgeable and got my car back to me very fast.
Google Review
- December 30, 2019
Attentive service and smooth booking process make it easy to service the vehicle here.
Response from the owner Replied: Thank you for the fantastic review Oleg!
Google Review
- December 30, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 28, 2019
Yelp Review
- December 27, 2019
My mother has owned several Mercedes. This dealership has been a huge disappointment. Her car was in service for over two months. This vehicle was the second purchase from this dealership. Constant problems with questionable solutions. I would love to speak to someone in corporate about these...
Google Review
- December 26, 2019
(Translated by Google) GLE43 AMG(Original)GLE43 AMG
Cars.com Review
- December 24, 2019
Worst experience I have ever had with a service department and corporation. First , they made assumptions and than followed up with lies. Brand new car wanting me to pay 4K in repairs and than lied on their service management system so corporate would believe it . They assumed thAt my 16 year old...
Cars.com Review
- December 20, 2019
Form the moment I arrived for the service on my car, I was impressed with the level of service. I can't say enough about all of the staff there who came together to make getting my car fixed an enjoyable experience.
Mercedes-Benz of Coconut Creek 2123 Replied: Hello Angela, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 19, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 18, 2019
My purchase was smooth and easy. Stephen Ackerman was upfront and honest and really made sure I was happy throughout the entire process.
Cars.com Review
- December 18, 2019
My experience in buying a new car was surprisingly enjoyable. I dealt with Natalie Furno who is very knowledgeable about her product, and guided me through the process effortlessly. She went out of her way to meet my needs and is a very pleasant lady.She didn't pressurize me at all, would certainly...
Mercedes-Benz of Coconut Creek 2123 Replied: Larry, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 17, 2019
Google Review
- December 16, 2019
Stephen Ackerman was great! Best experience possible.
Cars.com Review
- December 16, 2019
Service personal were not helpful. Had to call MB USA to get satisfaction.
Mercedes-Benz of Coconut Creek 2123 Replied: Manuel, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 204-2043. We would appreciate the chance to turn your experience around.
Cars.com Review
- December 13, 2019
Best Service Ever! Thank you all at Mercedes-Benz of Coconut Creek
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Garrett, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 12, 2019
I would like to thank Patrick for helping me find the car that had all trims I wanted. Really love my new car.
Yelp Review
- December 12, 2019
We will see
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Cars.com Review
- December 11, 2019
Great service at Mercedes Benz st coconut Creek. Everyone is so kind and helpful it is always a pleasure to go there and have my care service. Awesome place to buy your car.
Mercedes-Benz of Coconut Creek 2123 Replied: Juliet, your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 11, 2019
Steve Ackerman was great. Knows the AMG product inside out. I highly recommend him.
Google Review
- December 09, 2019
Cars.com Review
- December 08, 2019
I had an excellent experience with Mark Sawyer as our sales man. He was not only knowledgeable but very patient as I was making decision on such a large purchase. I highly recommend seeing Mark as well as Locksley. You will be so happy
Mercedes-Benz of Coconut Creek 2123 Replied: Andrea, thank you for your kind review; we are happy to pass along your comments to Mark Sawyer at Mercedes-Benz of Coconut Creek! We look forward to your next visit! Take care!
Cars.com Review
- December 08, 2019
I am extremely happy with the service Richard W provided. Online sales transactions can sometimes be frustrating, but he made the process quick and easy!
Mercedes-Benz of Coconut Creek 2123 Replied: Jason, thank you for your kind review; we are happy to pass along your comments to Richard. W at Mercedes-Benz of Coconut Creek! We hope to see you soon!
Google Review
- December 07, 2019
Google Review
- December 07, 2019
Went to MB of Manhattan to purchase a Sprinter van what a great dealership high end and high tech place! Sam Z was my sales rep had a wonderful experience.. Excellent customer service he knows how to get the job done fast and easy. Went to MB Manhattan even though I'm in the automotive business...
Google Review
- December 07, 2019
Thanks to Sam Z for making my search for a sprinter van easy and simplified! He was very patient, professional, and informative. I now have the perfect van for my business!
Google Review
- December 07, 2019
Sam Z is extremely friendly and knows what he's talking about. The process was so quick and easy, he gave me a great deal on the Sprinter and I couldnt be any happier. Thank you guys so much. Ill definitely be back in the future!
Google Review
- December 07, 2019
We had an exceptional experience purchasing our vehicle at Mercedes Benz Manhattan. Patrick Hering helped us pre order the new GLS and we got the delivery right when promised. The entire process was very easy.
Google Review
- December 07, 2019
GLE43 AMG
Google Review
- December 06, 2019
I highly recommend Stephen Ackerman at MB Manhattan. He's extremely professional and great to work with. Thanks, Steve!
Google Review
- December 06, 2019
My salesman was Steven Ackerman. He helped me with my purchase of my stunning 2019 AMG GT-R. Steven was informative every step of the way and handled my million questions with professionalism. After the sale Steven reached out to me to see how I was enjoying the car. That alone speaks volumes due to...
Google Review
- December 05, 2019
Steve Ackerman was great. His knowledge on cars was beyond anyone else I have done business with. I recommend him to anyone looking for a new Mercedes.
Google Review
- December 05, 2019
A friend recommended I speak to Stephen Ackerman at this dealership. Stephen did not disappoint, hes knowledgeable and very easy to deal with. I highly recommend dealing with him.
Google Review
- December 05, 2019
Patrick is the best!!
Google Review
- December 05, 2019
Stephen Ackerman found me the right car and I am beyond thrilled with my purchase. Do not hesitate to make your next purchase with him.
Cars.com Review
- December 05, 2019
Generally finance staff and sales staff not very coherent but at least their customer service via managers to correct initial flaws in service was good and allowed me to remain in the sale. Needs bit more coherence between sales, finance teams and management to properly address client offers ,needs...
Mercedes-Benz of Coconut Creek 2123 Replied: Thanks, Martel, for leaving us this response. If you'd like, please contact our General Manager at (888) 204-2043. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 05, 2019
Just bought a new E450 Wagon. Sale handled very professionally by Patrick Hering. Several vehicles to choose from in inventory. Fair trade-in on my old car. Quick and easy closing. Could not be more pleased.
Google Review
- December 05, 2019
Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!
Google Review
- December 05, 2019
It was a pleasure working with my salesman Patrick Hering. He made the purchase of my Mercedes flawless and was able to get the car to me in very short notice. I highly recommend asking for Patrick if you walk into the dealership in the future. Very positive experience all around.
Google Review
- December 05, 2019
Great dealership with excellent service! Salesman was professional and knowledgeable about the car!
Google Review
- December 05, 2019
Steve was great to work with and was full of product knowledge
Google Review
- December 05, 2019
We had a great experience with Patrick.
Google Review
- December 05, 2019
So Ive never experienced the car buying/leasing process, so to say I was skeptical would be an understatement. I also have never driven a luxury car, so I was concerned about costs. I met with Stephen Ackerman who was incredibly easy to work with. He respected my wishes, helped me understand my...
Google Review
- December 05, 2019
We just got our first Car from Patrick. This was by far the easiest and most pleasant transaction. He are very attentive, and responding promptly to any questions we had. Can't beat this!! Thanks a lot to Patrick.
Google Review
- December 05, 2019
Steven Ackerman was terrific throughout the entire purchase process. Thoroughly explained all features, benefits etc. and was great. Thank you for a great experience!
Google Review
- December 05, 2019
Mr. Stephen Ackerman was an extreme pleasure to work with. He was respectful, informative, and patient. The process of getting my car was a simple and easy process, only because Mr. Ackerman was so helpful and answered all my questions. Definitely will recommend him to friends and return in the...
Google Review
- December 05, 2019
It was such a pleasure to work with Patrick, he is a nice guy and know what the customer wants- thanks for your help.
Google Review
- December 05, 2019
Stephen Ackerman helped me a lot and made my purchase easy! Great experience
Google Review
- December 05, 2019
Had an uncharacteristically amazing experience here thanks to Stephen Ackerman. Perfect amount of communication and never dealt with someone more honest
Google Review
- December 05, 2019
Stephen Ackerman was great, got me the car I wanted at the price I wanted. Will work with him on my next benz.
Google Review
- December 05, 2019
Stephen Ackerman was a fantastic help with picking not only my new car, but also the many clients/coworkers I have sent Stephens way. He always gets it done!
Google Review
- December 05, 2019
It was one of the best experiences i have ever had in a car buying process. From start to finish Patrick assisted me professionally and informativly and was lead with a great team at the Manhattan Mercedes dealership. The time that was taken to explain this car and was done with patience and...
Cars.com Review
- December 05, 2019
Great experience. Thank you very much. Have a great day.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- December 04, 2019
Google Review
- December 04, 2019
I always have a great time while servicing my car at Mercedes-Benz Manhattan mainly with the best service advisor ANGELO SANCHEZ whos always taking care of you and always happy to assist you and also update you all the informations about your car.
Google Review
- December 04, 2019
Of all the Mercedes Dealerships, I always look forward to coming here. The service is always 1st Class. Every time I enter, I am greeted by the friendly staff. Angelo Sanchez from the service department in particular always goes out of his way to make sure Im taken care of and gives a top-tiered...
Google Review
- December 04, 2019
I TAKE MY CAR THERE AND ANGELO SANCHEZ ALWAYS MAKES ME FEEL RITE AT HOME GREAT SERVICE 10 STARS
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Quick in out service. Location is very conducive and relaxing. Service rep ( Angelo Sanchez ) is very friendly, accommodating, professional and knowledgeable. He keeps me posted about the repair status. Well done !
Google Review
- December 03, 2019
Ive been servicing my car for years at MB Manhattan. Angelo is by far the best service advisor Ive had yet.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Fantastic service, would not take my car anywhere else. Make sure to ask for Angelo Sanchez, always takes great care of me, keeps me up to date, and always goes the extra mile.
Google Review
- December 03, 2019
From sales to service, I am always treated like a VIP. Special thanks to my outstanding service representative Angelo Sanchez for always being on point.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Franco is amazing! Honest (this is sooooo rare in the car world), personable, timely. I only deal with him. If he is not there, I don't go. Quality of work is good too. I once had an issue where we couldn't find the problem. Mercedes Benz of Manhattan kept working on it until they resolved it.
Google Review
- December 03, 2019
Always a great experience. They treat you like family! Ask for Angelo for the best experience.
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Mercedes Benz Manhattan is the only dealer in Tristate that I trust with my car. Angelo Snchez, my service manager is amazing. Angelo embodies the white glove luxury experience that you would expect being a Mercedes owner.
Google Review
- December 03, 2019
Best rep there Angelo always making things happen ! Fast quick and reliable!
Google Review
- December 03, 2019
Google Review
- December 03, 2019
Great Service very attentive to my needs great communication. Service manager Angelo Sanchez ensured that my vehicle would be serviced and returned before my big holiday trip and he delivered.
Cars.com Review
- December 02, 2019
Leased a new GLE350 Love the car. The Mercedes dealer was great. My sales rep Anne was a pleasure to deal with..
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Rosalind, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 29, 2019
Highly recommended service at this dealer, the responsiveness has been sensational
Mercedes-Benz of Coconut Creek 2123 Replied: Hilsa, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 27, 2019
Great experience at this dealership!!! ? I would definitely recommend it to anyone who expect friendly and knowledgeable staff!! My SUV purchase was a breeze, and yes visit this place and you won?t regret it.
Mercedes-Benz of Coconut Creek 2123 Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 204-2043. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- November 26, 2019
My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep...
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Cathy, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Coconut Creek take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 204-2043 to discuss what we can do to help.
Cars.com Review
- November 26, 2019
The employees in the service department are always very professional and efficient.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Diana, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Yelp Review
- November 24, 2019
My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep...
Yelp Review
- November 24, 2019
My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep...
Google Review
- November 20, 2019
Great place to buy a car. It has been a a couple of months since we purchased our new mercedes, but now I can truly say it was a great buy as the car is running like a champ.
Cars.com Review
- November 15, 2019
My sales person Mr. Constantino was knowledgeable, patient with my questions and very professional.
Mercedes-Benz of Coconut Creek 2123 Replied: Eric, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Coconut Creek. Thank you for your kind review; we are happy to pass along your comments to Mr. Constantino here at Mercedes-Benz of Coconut Creek! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Coconut Creek
Google Review
- November 11, 2019
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 10, 2019
Just bought a car from here and I would say the experience was sweet and a tad sour. The end result of my purchase was 5 stars(I got what i wanted), but I took a star off because of a couple things along the way. I'll start off with the bad and go to the good. The bad, certain things that were...
Cars.com Review
- November 08, 2019
I've come to expect exceptional service from MB of Coconut creek because that's the kind of help I always receive from my Service advisor Liz .Burrios and the staff. She always asks and LISTENS to my complaints before making suggestions, recommendation or taking actions. Her eloquence in...
Mercedes-Benz of Coconut Creek 2123 Replied: We appreciate you taking the time to leave us a response, Mary! It's great to hear that Liz has been able to deliver such excellent service. We hope to see you in again soon!
Google Review
- November 07, 2019
Cars.com Review
- November 07, 2019
Thank you Liz Berrios for your assistance facilitating a comfortable service process.
Mercedes-Benz of Coconut Creek 2123 Replied: Kerlyn, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 04, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- November 04, 2019
Kareem and Patrick - the embodiment of Mercedes-Benz experience. The delivery felt exactly as it should, the best or nothing truly.
Cars.com Review
- November 04, 2019
great service all around. very helpful and courteous. explained everything and also helped with returning my old car and finding the perfect new car
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us, Sandra! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- November 04, 2019
Customer service the best Cell phone users annoying
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear our team delivered top notch customer service. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 03, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Cars.com Review
- November 01, 2019
Made appt for recall--was told part ordered--appointment confirmed-- part not at dealership hence--a wasted trip!! Why was appt confirmed if part not n??
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you, Leo, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (888) 204-2043 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- October 31, 2019
This message is to the Mercedes bosses, it is so ridiculous that we pay 120K for a vehicle and the rims crack so easily, what tipe of cheap materials are you using? also the tires are horible, they also get cut easily. Many others are complaining about the same thing.
Google Review
- October 31, 2019
Great experience, super quick and easy. Ask for Cheryln Miller (sales) & Lou (sales/f&i manager) they really went above and beyond to give me my dream car!! Im so in love! Thank you so much for everything!!!!
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Voice my concern and they fixed the problem
Response from the owner Replied: Hello Odinga. We are sorry you were left with a negative impression of our dealer. We'd like the opportunity to address your concerns over the phone. Please provide us with your personal contact information at mbmanhattan.com/contact-us so that we may call you to discuss.
Google Review
- October 26, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 25, 2019
Batman's underground
Yelp Review
- October 25, 2019
My parents car broke down while out shopping. They are 90 years old. The car was towed to MB Coconut Creek. Service rep was Robert. While they fixed the car, they identified other " needed " items to repair. What a ripoff. The prices were incredibly high and more importantly not needed. The rep...
Google Review
- October 24, 2019
What an amazing experience! Everyone there from Elena at the front desk to Nick the manager to George in sales. They treated us well. They were very warm & welcoming. They made the process a lot easier than other places that Ive shopped around at in the past. Thank you guys once again!
Google Review
- October 23, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Google Review
- October 22, 2019
I shopped for my first Mercedes-Benz at dealerships in the New York metropolitan area, but Mercedes-Benz Manhattan is uniquely positioned to provide all a customer needs to select, lease, purchase, finance, and eventually service their new cars. It is the only Mercedes dealership in the country that...
Google Review
- October 20, 2019
Usually I dont write reviews but I thought that it would be completely unjust if I dont write about the excellent car buying experience that I had at Mercedes-Benz of Manhattan. These guys are awesome , namely my salespersons John Hart his product knowledge and patience is amazing, he is a true...
Google Review
- October 20, 2019
Response from the owner Replied: Hello Jonathan. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that we may give you a call.
Google Review
- October 18, 2019
First time I took my car there they Scratch the back bumper up and they put white out on it the next time they charged me for work that they didn't do
Cars.com Review
- October 15, 2019
I received excellent service! James was awesome he handled everything so I did not have to wait. He kept me informed about the issues with my car.
Mercedes-Benz of Coconut Creek 2123 Replied: Angeline, we appreciate your positive review about your recent experience with us! We are happy to pass along your comments to the team here at Mercedes-Benz of Coconut Creek! We look forward to your next visit! Take care!
Google Review
- October 15, 2019
[Warning] Do not bring your car here for body work! I had a missing Crome piece for the door handle missing from the door they replace & I had somebody break the lock of my glove compartment that was close just to get in to see what I had & probably steal...Unbelievable how would this happen at a...
Response from the owner Replied: Good morning. This is certainly not the level of service we aim to provide. Please anticipate a phone call from one of our Service Managers. Can you please send us a private message with you phone number so that we may reach you? Visit mbmanhattan.com/contact-us to provide your information. Thank you.
Google Review
- October 13, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 10, 2019
STAY AWAY!! Nightmare! As a long time Mercedes Benz and AMG owner, Aswell as a AMG private lounge member and mbworld member, Mercedes Benz of Manhattan is NOT the place for car enthusiasts or AMG owners.They do not treat your car with any type of care in or out of the service center! They do more...
Response from the owner Replied: Mr. Rizani, Our Service Manager Matt Gesek left you a message regarding your experience with your 2014 E-Class. Please give him a call at your convenience to discuss.
Cars.com Review
- October 10, 2019
Very accommodating, very professional, as always I have been a costumer for 5 years
Mercedes-Benz of Coconut Creek 2123 Replied: Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- October 10, 2019
The battery had gone bad on my car. I was able to drive the car over to the dealer. They squeezed me in there schedule and had the battery changed out in 60min. Even though had no avail. Time in there schedule that day. Service advisor Bradley was outstanding.
Mercedes-Benz of Coconut Creek 2123 Replied: Hello Jamie, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 08, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Cars.com Review
- September 30, 2019
Rick provides exceptional service, he listens and goes over and beyond his professional ability to ensure perfection :)
Mercedes-Benz of Coconut Creek 2123 Replied: Shannon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Take care!
Google Review
- September 30, 2019
Sebastian Wroblewski in service has been nothing short of amazing. I have been with the dealership for a few years and unfortunately had my fair share of mixed experiences, but Sebastian is knowledgeable, responsive, and professional. He makes sure the issue is resolved, and I highly recommend...
Google Review
- September 28, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Cars.com Review
- September 27, 2019
I am a returning customer. Great customer service. Sales person was very knowledgeable and listen to what I wanted in my new vehicle
Mercedes-Benz of Coconut Creek 2123 Replied: Hi there, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- September 26, 2019
My experience at Mercedes-Benz of Coconut Creek was epic..I went to service a car there and Natalie Furno talked me into getting a car of my own,her service was excellent and she was very patient ,i love my 2020 GLC its ?my overall experience was wonderful.. thank you @ Mercedes-Benz you have a...
Mercedes-Benz of Coconut Creek 2123 Replied: We are pleased to hear you had such a positive experience with us! If you ever need more help, our team is available to talk -- safe travels!
Cars.com Review
- September 26, 2019
I have used this Dealership for over 10 years I Enjoy every area of the Dealership I have over 16 years working with the service team Hat off to Lizzette for covering (Drop off, Vehicle on standby, and updates during the process of vehicle in the shop.
Mercedes-Benz of Coconut Creek 2123 Replied: Timothy, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- September 25, 2019
Slow service!!!!!! So many people doing nothing. Nobody cares. First and last time here
Response from the owner Replied: Hello Yana. It seems we missed the mark. Please expect a follow up phone call from our Service Manager today to discuss your concerns in greater detail.
Google Review
- September 24, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Kim Christianen will take great care of you. I cannot recommend him enough. It took me literally months to finally decide exactly what to buy, a 2020 instead of a 2019 and he was completely patient and helpful through the entire process. Thanks Kim!
Google Review
- September 21, 2019
First rate service. Communicative team who offers great customer service.
Google Review
- September 20, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 20, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Cars.com Review
- September 18, 2019
They were absolutely wonderful! Whole experience went very smoothly.
Google Review
- September 17, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 16, 2019
Angelo Sanchez is AMAZING!! Angelo truly goes ABOVE & BEYOND!! We are always treated like family. As we drive into Mercedes Manhattan the outside world disappears & we are transformed into a place of serenity.... Adam THE BOSS (who now has a cool beard) greets me like a brother. Asking if there is...
Google Review
- September 15, 2019
Google Review
- September 15, 2019
Google Review
- September 15, 2019
Google Review
- September 15, 2019
Google Review
- September 15, 2019
Google Review
- September 14, 2019
Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.
Google Review
- September 14, 2019
Brought my car in earlier this summer for annual check up. We were very well taken care of (as usual) by Angelo Sanchez and the team - team diagnosed problems in helpful ways, Angelo set expectations clearly and communicated as progress was made. We feel we can rely on Anthony to look out for us and...
Google Review
- September 14, 2019
I have had a Mercedes for almost forever. Octavio used to assist me in White Plains Mercedes and now he assists me at Manhattan Mercedes. Its because of Octavio that I keep buying a Mercedes. He is outstanding and honest. He will never do anything I do not require.
Google Review
- September 14, 2019
Picked up a 75k e coupe- review of the car:Car looks nice and drives well, piano lacquer finish scratches way too easily and is impossible to keep looking nice. The tires are an absolute joke. Ive driven 13,000 miles and have replaced 8 tires so far. They just told me I should replace 3 more for...
Response from the owner Replied: Hello Patrick. We regret to hear of your disappointment with your E-Coupe, but we do welcome your feedback and take it seriously, as it helps us to keep current in understanding the needs and preferences of our customers. We appreciate the time you have taken to share your concerns.
Google Review
- September 14, 2019
Angelo S of Mercedes Benz of Manhattan was very professional, courteous, and efficient. He made my experience a seamless process. Thank you!
Google Review
- September 14, 2019
Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.
Google Review
- September 14, 2019
#1 member of the Katie Sweeney fan club here to tell you that she is the absolute best! She is so very knowledgeable in all things Mercedes-Benz. Katie always works timely and efficiently to ensure that all of you and your vehicles needs are met!
Google Review
- September 14, 2019
I have sent many customers too Mercedes of Manhattan too see Octavio and Ive got back all good things from the customers I will keep sending customers there. I work for a towing company so its easy for me too get customers there keep up the good work
Google Review
- September 14, 2019
Angelo Sanchez is the best advisor any MB customer can ask for. He is thoughtful, professional, and extremely dedicated to his customers and his job.
Google Review
- September 14, 2019
probably the friendliest service staff i have ever dealt with. mcGory Boursiquot 100% went above and beyond and out of his way to help thank you so much and keep it up
Google Review
- September 14, 2019
Hands down, the most experienced, competent, trustworthy and reliable Mercedes-Benz service center. Ask for Angelo Sanchez hes the best!
Google Review
- September 14, 2019
Having Angelo as my service advisor has been an experience in professionalism and courtesy.
Google Review
- September 13, 2019
First off I want to start out by saying that i never leave reviews. Fortunately, I had a very quick and easy experience with my car repair. I was Greeted by Sebastian W. He was very considerate and underataning of my problem and situation. He was able to get all the required parts needed and was...
Google Review
- September 13, 2019
Extremely responsive and professional assisting me with my vehicle service. No hassle and fast repair during my visit. Sebastian is the person to see there he was great! I wouldnt take my car anywhere else!
Google Review
- September 11, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Google Review
- September 11, 2019
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- September 11, 2019
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 11, 2019
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 10, 2019
Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Google Review
- September 10, 2019
Sebastian was extremely helpful and knowledgeable and explained everything to me so I understood the process. Thank you Sebastian for making my experience so easy!
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Great service. Car ready when promised.
Google Review
- September 09, 2019
Franco Savo is the best service Advisor
Google Review
- September 09, 2019
I feel its my duty to share my thoughts and my opinions of one particular service advisor at Mercedes Benz of Manhattan, Angelo Sanchez. Ive been fortunate enough to have many cars in my life and have dealt with many service advisors, but only a couple stand out enough for me to take the time to...
Google Review
- September 09, 2019
I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didnt feel pressured or anything of that sort! I really...
Google Review
- September 08, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Google Review
- September 08, 2019
I love coming to this dealership. Angelo Snchez is a great service rep. He is attentive and keeps his promises. I highly recommend this dealership if youre in the tristate area.
Google Review
- September 07, 2019
Wish I can give more than 5 stars. When I bought my car from Gary he was polite, knowledgeable and very patient with me. That was 2 years ago. Where Mercedes of Manhattan really impressed me with, was their service department. Wow !! Angelo Sanchez is the man! He personally texts me to remind me...
Google Review
- September 07, 2019
Google Review
- September 07, 2019
Excellent customer service. I highly recommend Angelo Sanchez in the service department, for all your service needs.
Google Review
- September 07, 2019
Terrific and quick experience. Really appreciated Octavios assistance in getting my headlamp replaced quickly
Google Review
- September 07, 2019
Very attentive and professional. Also knowledgeable. Angelo Sanchez is the best service adviseor Manhattan has to offer.
Google Review
- September 07, 2019
Google Review
- September 07, 2019
This place deserves 0 stars!!!!! Worst customer service Ive ever received in my life!!! Condescending staff, store was empty but they simply ignored us. Waited 40min to have a test drive and this one guy kept saying its coming, give it a couple mins till he finally disappeared and we were left...
Google Review
- September 07, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Poor customer service and extremely shady practice. Would definitely avoid coming here!
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Mercedes-Benz Manhattan is amazing!! Ive worked with my service advisor Sebastian for many years and he is great! I recommend all my friends and family to come here and make sure to ask for Sebastian in service! Highly recommend!!
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Thanks so much for helping my Mom understand every feature of her new C-300. The fact that her sales rep John Hart took the time to deliver her car to her home, take her through every feature and show her every knob and control was amazing. This is her 4th MB from Mercedes-Benz Manhattan. Everyone...
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Google Review
- September 06, 2019
Response from the owner Replied: Tiffany, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Terrible customer service.
Response from the owner Replied: Vic, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Prior to coming here, I called and emailed to request details about a car I wanted but received no response so I decided to do a walk-in. Maybe I walked in on a bad day, but the sales reps were aggressive, rude, and condescending. It like they just wanted to push a sale on me and did not care about...
Response from the owner Replied: Sena, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Always 5 stars at MBM! Its a dealership experience like no other. From the second you walk in you are always greeted with warm welcomes and smiling faces. If you are bringing your car for service, be sure that you see Sebastian as your service advisor. He is always extremely informative, courteous,...
Google Review
- September 06, 2019
I gotta say after leasing numerous Mercedes Benz cars from Manhattan Mercedes I never regretted a moment. From sales to service Ive had nothing but great and professional courtesy from numerous people I have had to deal with at Mercedes. In regards to service at Mercedes Ive dealt for numerous years...
Google Review
- September 06, 2019
Shady
Response from the owner Replied: Kimberly, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
There are other more reliable Benz dealers that have sales reps with a higher level of professionalism. Would 100% not recommend, but def check out Rallye Benz on Long Island - they're A1
Response from the owner Replied: Mary, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
If you wish to feel degraded and scammed, you are more than welcomed to come here.
Response from the owner Replied: Jun, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Kim is rude and does not put the customer first. She should be fired
Response from the owner Replied: Alan, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Response from the owner Replied: Derek, We'd like to understand what prompted you to leave us a 1-star review. We'd like the opportunity to discuss this with you further. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, whove dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media....
Response from the owner Replied: Patrick. We do take your feedback seriously and we would like the opportunity to discuss your concerns in more detail. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
Super shady place avoid al all cost. This sale rep Kim and manager have no class
Response from the owner Replied: Willy, We would kindly ask that you please contact us via telephone to discuss your concerns in detail.
Google Review
- September 06, 2019
Extremely shady, unprofessional, rude and arrogant salesmen. Kim Christensen, by far the worst. Eludes all forms of communication. When I finally showed up to the dealership to cancel the deal, she was no where to be found! In addition, her boss Nicholas tried to cover up but was caught multiple...
Response from the owner Replied: Peng Wang, We are sorry that you were left with a negative impression of our dealer. This is not the level of service we aim to provide. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- September 06, 2019
By far one of the worst customer service experiences Ive encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once...
Response from the owner Replied: Qiu Ping Wang, this is not the experience we aim to provide, and one of our Sales Managers would like the opportunity to speak with you. Can you please send us a private message with your contact information so that we may call you to discuss? Please visit mbmanhattan.com/contact-us to provide your contact information.
Cars.com Review
- September 05, 2019
Rashad was great. I was not too happy with the finance dept once I accepted to purchase the vehicle. Some issues with the vehicle I was told was going to get fix and never did get fix.
Mercedes-Benz of Coconut Creek 2123 Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- September 04, 2019
Best customer service. Kim, was my sales representative and he got me into my new car hassle free.
Google Review
- August 31, 2019
Great service and best car!
Google Review
- August 29, 2019
The facility as a whole is very nice. The car selection here is pretty good, with a decent selection of vehicles and styles with each model.The problem here is the games they play of being kind, then acting like children when you question something that seems like a scam or something that you should...
Response from the owner Replied: Hello Mr. Figueroa. This is certainly not the type of experience we aim to provide. We have received your feedback and one of our Sales Operations Managers will be contacting you today to discuss your concerns in more detail.
Google Review
- August 27, 2019
I have nothing but nice thing to say about this dealership from the sales department to the service department everyone is so nice and friendly. They make you feel like family
Google Review
- August 26, 2019
Service no good METRIS vehicle
Response from the owner Replied: Hello Tohir. We are sorry to hear that you were left with a negative impression of our dealer, and hope that you recognize this is not the level of service we aim to provide. We'd like to hear more about your experience and how we can improve. Please contact us directly at 212-629-1600 or provide your contact information at mbmanhattan.com/contact-us and we will call you.
Cars.com Review
- August 26, 2019
Excellent service !!!!!!! Paul Santamaria is the best! . He is professional, honest and always resolved any problem that I ever had with my car. Im always pleased.
Mercedes-Benz of Coconut Creek 2123 Replied: Thank you for sharing this feedback! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 26, 2019
Tech I made appointnMent with was out for the day. A substitute was not appointed. Manager was not available. I found my own substitute who was willing to help me out. Very poor administration.
Mercedes-Benz of Coconut Creek 2123 Replied: Hi Enid, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Coconut Creek take our reviews very seriously. Please call our General Manager at (888) 204-2043 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 24, 2019
Google Review
- August 24, 2019
Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.
Google Review
- August 19, 2019
Called to view a car and put $500 deposit down. Canceled 3 days before because something came up. They said they would refund me back the $500. Two weeks later still havent been refunded and called manger he said he will look into it and call me back and never did! Scam artists!!
Response from the owner Replied: Hello Heather. Our Sales Manager Doug Ervin tried to reach you via telephone to discuss, without success. Please contact him at 212-629-1628.
Cars.com Review
- August 19, 2019
Jim Ganley is the best! Highly recommended for any service needed!
Mercedes-Benz of Coconut Creek 2123 Replied: Hi David, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- August 17, 2019
Cars.com Review
- August 15, 2019
This is my favorite Mercedes-Benz dealer, I bought car from this dealer. From salesman to customer service person are very professional. I really recommend this dealer.
Google Review
- August 15, 2019
Super friendly people here. The place is beautiful and clean. I met Garry Mann one of the most honest salesman ever you can find, seriously, very knowledgeable about cars. he will make sure you are fully satisfied with the car you purchase, I highly recommend him to anyone looking to buy a...
Google Review
- August 12, 2019
This dealership is not helpful if you didnt purchase your Mercedes from them.
Response from the owner Replied: Hello Hannah. Thank you for your review. Wed like to hear more about your experience so that we can work to improve. Please contact us with your phone number, privately, by visiting mbmanhattan.com/contact-us so that our Service Manager Matt Gesek may give you a call.
Google Review
- August 11, 2019
Response from the owner Replied: Hi J Santiago. We are sorry that you were left with a negative impression of our dealer. We'd like the opportunity to discuss this with you over the phone. Please send us a private message with your phone number so that we may call you. Visit mbmanhattan.com/contact-us to provide your information.
Google Review
- August 11, 2019
Google Review
- August 11, 2019