Google Review
- July 10, 2020
Cars.com Review
- July 04, 2020
My wife and I were tired of looking at used cars at poor dealership facilities with uneducated staff...then we found Rick Gilbert at the Columbus Mercedes Benz Dealership. First and foremost, he had a quality used BMW that fit our budget and immediately addressed minor details most dealerships...
Dealer response from DealerRater Replied: Thanks for sharing your experience with us. We're committed to providing a great car-buying experience. Thank you for your business. Please give us a call at 706-256-6100 should you ever need anything.
Google Review
- July 02, 2020
Response from the owner Replied: Thanks for leaving a five star review. We'd love to hear about your experience in detail. Please give us a call at 706-256-6100 when you have time.
Google Review
- June 30, 2020
Today I had an appt @9:20am eastern time. I live on central time. I could take it to the M-Benz in Montgomery but I figured why not let the same place I bought the car do my repairs. Plus the location is convenient and closer. Elizabeth(Liz) was my service advisor, not sure who my tech was but they...
Response from the owner Replied: Thanks for your feedback. Our Service Manager, Troy Reed, has reached out to resolve your concerns. If you have any further questions or concerns, feel free to call Troy at 706-256-6100. Again, thank you for your feedback.
Google Review
- June 20, 2020
Response from the owner Replied: We appreciate your feedback. Our General Manager, Nadie Martin, will contact you soon. Please let us know what we can do to make your next visit worth five stars.
Google Review
- June 15, 2020
Response from the owner Replied: Thanks for your rating. Please give us a call at 706-256-6100 and let us know about your experience in detail. We'd love to hear it. Safe travels!
Google Review
- June 10, 2020
I understand establishments being busy and such but 6+ hours to put two tires on my vehicle and to have them aligned is ridiculous. I feel like I could have put them on and pushed the car home in the time it took for them to service the vehicle. Also, when I walked in for help I stood around while...
Response from the owner Replied: Thank you for taking the time to provide us with this feedback. Mercedes-Benz of Columbus is dedicated to providing top notch customer service. We would like to discuss this further with you. Please do not hesitate to contact or General Manager, Nadie Martin, at your convenience. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Google Review
- June 09, 2020
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We pride ourselves on providing superior customer service to each and every person who walks through our doors. Welcome to the family!
Google Review
- June 09, 2020
My dealer Josh was knowledgeable, friendly and worked with his managers to get to where I wanted to be price wise. My wife is totally satisfied with her new vehicle and I walked away with a price I can live with.
Google Review
- June 08, 2020
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- June 06, 2020
Response from the owner Replied: Thanks for your five-star rating. We are thrilled that we exceeded your expectations. Please give us a call at 706-256-6100 if you ever have any questions, comments, or concerns.
Google Review
- May 30, 2020
Not using a throwback because this experience was hilarious!If you are young and looking for a luxury car, Mr. Bob is not the answer to your prayers. I have no idea if he had no interest in helping or if he had no knowledgeable input about the car. Asked how to change the dash board to the different...
Response from the owner Replied: We appreciate your feedback, Dave. We use feedback like this to learn and grow. We want you to have an exceptional experience with us because that's our goal for each customer. We would love to earn your business. We can put you in touch with another salesperson, as well. Please give us a call at 706-256-6100.
Google Review
- May 29, 2020
First, the Service and Parts Department needs training on Customer Service, Professionalism, and Honesty. Telephonically, I ordered and paid for a part with Ryan Adams (Service Advisor). During our telephonic dialogue we agreed that I would drop off the vehicle with the understanding that Mercedes...
Response from the owner Replied: Thank you for your feedback. We hope that our General Manager, Nadie Martin, resolved your concerns.
Google Review
- May 23, 2020
I have been to many different Mercedes Benz showrooms and service departments from coast to coast and Mercedes-Benz of Columbus GA has been by far the best when it comes to customer service and care. They went above and beyond what I expected and what would be considered reasonable service. I took...
Response from the owner Replied: Hi Darryl, our customers are our number 1 priority and we are thrilled that we were able to exceed your expectations! Thank you for taking the time to write this review. We look forward to your next visit and wish you many more happy miles in your (and your wife's) Mercedes-Benz :)
Google Review
- May 19, 2020
Response from the owner Replied: We're disappointed to hear about your experience. Please give us a call at 706-256-6100 to let us know how we can better serve you.
Google Review
- May 18, 2020
Response from the owner Replied: Thanks for your five-star review. Please give us a call at 706-256-6100 so we can hear about your experience in detail. Safe travels!
Google Review
- May 10, 2020
Response from the owner Replied: Thanks for the five star review. We'd love to hear about your experience in detail. Please give us a call at 706-256-6100 whenever you have time.
Google Review
- May 10, 2020
Response from the owner Replied: Thanks for the five star review. We'd love to hear about your experience in detail. Please give us a call at 706-256-6100 whenever you have time.
Google Review
- May 08, 2020
Phenomenal service! Awesome staff!! Troy & Lizzy are the most genuine, personable and down to earth people that I have meet in a dealership setting which most are rigid and just strictly business. It's nice to go into a warm and welcoming environment with people who seem to care about you as a...
Response from the owner Replied: Thanks for sharing your experience here at Mercedes-Benz of Columbus. We aim for an exceptional experience each and every time. Please call us at 706-256-6100 if you ever need anything.
Google Review
- May 01, 2020
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- May 01, 2020
Response from the owner Replied: Thanks for your five star rating. Please call 706-256-6100 to let us know more about your experience in detail.
Google Review
- April 28, 2020
Response from the owner Replied: We appreciate your five-star rating. Please call 706-256-6100 to let us know about your experience in detail. We'd love to hear about it.
Google Review
- April 11, 2020
Response from the owner Replied: Thanks for your feedback. It's good to hear that you were satisfied with the service you received. We're committed to providing exceptional customer service each and every time. Call 706-256-6100 if you have any questions, comments, or concerns.
Google Review
- April 11, 2020
Response from the owner Replied: Thanks for sharing your experience. We are happy to be of service. Please give us call if you ever need anything. We're looking forward to seeing you again.
Google Review
- April 06, 2020
If you are coming from the metro area the drive is not that long and a straight shot! Im SUPER HAPPY WITH MY CAR!!! The service was just superb, when we walked through the lobby and Duan saw us he said Hey guys can i help you with anything, while you wait? I honestly cant explain every detail, all I...
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive for an exceptional experience each and every time. Safe travels!
Google Review
- April 01, 2020
If you are coming from the metro area the drive is not that long and a straight shot! Im SUPER HAPPY WITH MY CAR!!! The service was just superb, when we walked through the lobby and Duan saw us he said Hey guys can i help you with anything, while you wait? I honestly cant explain every detail, all I...
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive for an exceptional experience each and every time. Safe travels!
Google Review
- March 19, 2020
The receptionist she is so customer service friendly I knew her from our phone conversation when i walked by her and she spoke to me. I knew her pleasant voice Joshua was great I got the doctors Black range rover I would give you guys 6 stars my wife was disappointed because of the wait time for...
Response from the owner Replied: Thanks for sharing your experience. We strive to give an exceptional experience each and every time. We appreciate your business. Safe travels!
Google Review
- March 19, 2020
Best customer service and honest about needs of repairs. I am very pleased.
Response from the owner Replied: Thanks for your feedback. It's good to hear that you were satisfied with the service you received. We're committed to providing exceptional customer service each and every time. Call 706-256-6100 if you have any questions, comments, or concerns.
Google Review
- March 17, 2020
I showed up without and appointment. They took me in and did an outstanding job servicing my automobile. I made an appointment to come back to have two tires replaced.
Response from the owner Replied: Thanks for sharing your experience. We are happy to be of service. Please give us call if you ever need anything. We're looking forward to seeing you again.
Google Review
- March 07, 2020
Response from the owner Replied: Thanks for your review. Whenever you have time, call 706-256-6100 to let us know about your experience in detail. We'd love to hear about it.
Yelp Review
- March 06, 2020
Yelp Review
- March 06, 2020
Google Review
- March 03, 2020
After paying $2327.10 for a B Service, Differential Fluid Service, Fuel Injection Service, AND TRANSMISSION Service ($526.15 of the $2327) on 01/09/2020, I was told that my transmission appeared to be in very good condition & the problem I had been having with its refusing to downshift when I slowed...
Response from the owner Replied: It pains us to hear about your recent dealership experience. We can assure you that our team goes to great lengths so customers have any and all relevant information they need to make the best decision. Please do not hesitate to contact our General Manager, Nadie Martin. We want to speak with you in more detail about your visit.
Google Review
- February 29, 2020
Response from the owner Replied: Thanks for the five star rating. Call 706-256-6100 and let us know about your visit when you have time. We'd love to hear about your experience.
Google Review
- February 24, 2020
Response from the owner Replied: We appreciate your rating. Please let us know how we can make your next visit with us worth five stars.
Google Review
- February 20, 2020
Google Review
- February 18, 2020
I went in for an A7 service but was soon greeted with a $4500 bill of needed repairs. Phil was very kind and sympathetic. He arranged for a loaner vehicle (First Class) so that I could get back to work in Auburn. Upon completion, he also arranged for a driver to bring my car back to Opelika. I soon...
Response from the owner Replied: We appreciate you sharing your experience in our Service Department. We go above and beyond for our customers because we appreciate our customers. Please reach out to us if you ever need anything. We're always here to help.
Google Review
- February 11, 2020
Response from the owner Replied: Thank you, Nour. We aim for an exceptional experience each and every time. Please reach out to us if you ever need anything.
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive to give stellar customer service and an exceptional experience each and every time. Safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. Please let us know if there's anything we can do for you. Safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: We appreciate your review. We'll be sure to let Phil know to keep up the good work. Thanks for servicing your car with Mercedes-Benz of Columbus. See you next time!
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. Please let us know if there's anything we can do for you. Safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for your feedback. We'd love to hear about your visit in detail. Please call us at 706-256-6100 when you have a chance.
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for your feedback. Please let us know what we can do to make your next visit worth five stars. Safe travels!
Google Review
- February 06, 2020
Phil in the service department is amazing. He is always attentive to the customers needs and is the reason I continue to bring my car to the dealership for service. Excellent customer service!
Response from the owner Replied: We appreciate your review. We'll be sure to let Phil know to keep up the good work. Thanks for servicing your car with Mercedes-Benz of Columbus. See you next time!
Google Review
- February 06, 2020
The best Mercedes Dealership around! Amazing customer service, awesome sales experiences ang overall top notch! Proud of them and will continue to support them.
Response from the owner Replied: Thank you, Nour. We aim for an exceptional experience each and every time. Please reach out to us if you ever need anything.
Yelp Review
- February 06, 2020
By far the best Mercedes Dealership around! I have been a customer for over 3 years now and live over 1.5 hours away and until today I service all my vehicles with them, purchase all my vehicles from them. Honestly it's an amazing customer experience aa d they have set the bar high!
Google Review
- January 29, 2020
Very polite and helpful.
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive to give stellar customer service and an exceptional experience each and every time. Safe travels!
Google Review
- January 24, 2020
The staff at this dealership are absolutely amazing..Very professional and outgoing to all customers. I would like to thank Debi, Angie, Brittany, and Richard for all of their help. You all are the best..I definitely recommend this dealership!!
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. Please let us know if there's anything we can do for you. Safe travels!
Google Review
- January 20, 2020
Very professional & swift
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. Please let us know if there's anything we can do for you. Safe travels!
Google Review
- January 13, 2020
Response from the owner Replied: Thanks for your five-star review. We'd love to hear about your experience in detail. Please call 706-256-6100 when you can.
Google Review
- January 13, 2020
Response from the owner Replied: Thanks for your five-star review. We'd love to hear about your experience in detail. Please call 706-256-6100 when you can.
Google Review
- January 10, 2020
Response from the owner Replied: Thanks for your five star rating. Please give us a call at 706-256-6100 to let us know more about your visit. We appreciate you.
Google Review
- January 08, 2020
Response from the owner Replied: Thanks for your five star rating. Please give us a call at 706-256-6100 to let us know more about your visit. We appreciate you.
Google Review
- January 03, 2020
Just walk in to Mercedes of Columbus, you'll instantly feel like a million dollars.. Long before you purchase a new car. Love the atmosphere and the people here.
Response from the owner Replied: Thanks for your five-star review. Please let us know more about your experience in detail. Please call 706-256-6100 when you can.
Google Review
- December 30, 2019
Response from the owner Replied: Thanks for your five star rating. Please give us a call at 706-256-6100 to let us know more about your visit. We appreciate you.
Google Review
- December 14, 2019
Response from the owner Replied: Thanks for your five-star review. Please let us know more about your experience in detail. Please call 706-256-6100 when you can.
Google Review
- December 13, 2019
Response from the owner Replied: Thanks for your five-star review. Please let us know more about your experience in detail. Please call 706-256-6100 when you can.
Google Review
- December 11, 2019
Response from the owner Replied: Thanks for your feedback. Our goal is to always serve our customers properly. What can we do to help? If there's a particular car you're interested, we'll have one of our managers help you. Please give us a call at 706-256-6100 when you have a chance.
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate you taking the time to tell us about your experience at the dealership. We aim for an exceptional experience each and every time. Please reach out to us if you ever need anything.
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate your review and we appreciate your business. We are very excited to see you for a Service appointment. We aim to please. See you in Service!
Google Review
- December 11, 2019
Response from the owner Replied: Thanks for your review. We strive to provide excellent customer service. Please give us a call if you ever have any questions, comments, or concerns.
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate your rating. Please let us know what we can do to make your next visit worth five stars. We strive for an exceptional experience each and every time.
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate your feedback. We strive to provide an excellent experience every tie. We would love to speak with you. Please call Brittany Hope, our Sales and Finance Assistant Manager, at 706-304-1242.
Google Review
- December 10, 2019
Salesperson was not helpful at all. I even told him the car I was interested in and he never even offered to get the keys. I left and bought a car somewhere else.
Response from the owner Replied: Thanks for your feedback. Our goal is to always serve our customers properly. What can we do to help? If there's a particular car you're interested, we'll have one of our managers help you. Please give us a call at 706-256-6100 when you have a chance.
Google Review
- December 10, 2019
Great service when I purchased the car .looking forward to C how the maintenance service will be for My car
Response from the owner Replied: We appreciate your review and we appreciate your business. We are very excited to see you for a Service appointment. We aim to please. See you in Service!
Google Review
- December 07, 2019
Great service very nice people
Response from the owner Replied: We appreciate your rating. Please let us know what we can do to make your next visit worth five stars. We strive for an exceptional experience each and every time.
Google Review
- December 04, 2019
(Translated by Google) Excellent dealer ship. The attention is very personalized and unbeatable. I recommend it(Original)Excelente dealer ship. La atencin es muy personalizada y inmejorable. Lo recomiendo
Response from the owner Replied: We appreciate your review! Comunquese con nosotros cuando nos necesite.
Google Review
- December 03, 2019
Excelente dealer ship. La atencin es muy personalizada y inmejorable. Lo recomiendo
Google Review
- November 18, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- November 18, 2019
Great customer service and completed the repairs correctly the first time.
Response from the owner Replied: Thanks for your review. We strive to provide excellent customer service. Please give us a call if you ever have any questions, comments, or concerns.
Google Review
- November 15, 2019
Sales persons are very nice and very professional. Enjoy to buy a car from them
Response from the owner Replied: We appreciate you taking the time to tell us about your experience at the dealership. We aim for an exceptional experience each and every time. Please reach out to us if you ever need anything.
Google Review
- November 13, 2019
I've gotten several autos from here. Was looking for a 250 GLA 4 magic. They had one in Atlanta but never called me back! I bought a black one from BMW of Columbus!!
Response from the owner Replied: We appreciate your feedback. We strive to provide an excellent experience every tie. We would love to speak with you. Please call Brittany Hope, our Sales and Finance Assistant Manager, at 706-304-1242.
Google Review
- November 12, 2019
Response from the owner Replied: Thanks for the five star review. Please reach out to us and let us know more about your visit in detail. We would love to hear about it. 706-256-6100.
Google Review
- November 11, 2019
Response from the owner Replied: Thanks for your review. We strive for an exceptional experience each and every time. Let us know if there's anything we can do for you. Just call 706-256-6100.
Google Review
- November 11, 2019
Response from the owner Replied: Thanks for sharing your experience. We appreciate your review and your business. Please reach out to us if you ever need anything.
Google Review
- November 10, 2019
Response from the owner Replied: Thanks for the five star review. Please reach out to us and let us know more about your visit in detail. We would love to hear about it. 706-256-6100.
Google Review
- November 04, 2019
Very friendly and efficient.
Response from the owner Replied: Thanks for sharing your experience. We appreciate your review and your business. Please reach out to us if you ever need anything.
Google Review
- November 02, 2019
This review is long overdue. The professionalism of this dealership and their service department was phenomenal. I had the pleasure to be assisted by Jerry, Elizabeth, and Troy. They were very friendly and treated me so courteously. Absolutely recommend this location to service your vehicle. This...
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive for an exceptional experience each and every time. We appreciate your business. Please reach out to us if you ever need anything.
Google Review
- November 01, 2019
A guy almost had me purchase a part that I didn't need because he didn't feel like looking up a simple code I gave him for my ML350! Very unprofessional and lazy. I'm glad I got a 2nd opinion!
Google Review
- October 28, 2019
AWESOME
Google Review
- October 27, 2019
Pretty fast & decent price. Sales needs a way to communicate on pending sales for info & papers among all salesmen.
Response from the owner Replied: Thanks for your review. We strive for an exceptional experience each and every time. Let us know if there's anything we can do for you. Just call 706-256-6100.
Google Review
- October 27, 2019
Google Review
- October 25, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 24, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 21, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 17, 2019
Response from the owner Replied: We appreciate your feedback. We strive to give service that's worth five stars. Please let us know how we could make your experience with us better. Call 706-256-6100.
Yelp Review
- October 15, 2019
I didn't purchase my first Mercedes here, but the whole dealership has stood behind the vehicle and offered phenomenal customer service. It's currently getting aligned now. They shuttled me to work and have made everything incredibly easy. Jerry is a shining star (service department). I will...
Google Review
- October 11, 2019
Response from the owner Replied: We appreciate your feedback. We're glad you enjoyed the cars. We're here if you have any questions or if you want to test drive one of our beautiful vehicles.
Google Review
- October 11, 2019
Response from the owner Replied: Thanks for your five-star rating. We always appreciate the support. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 09, 2019
You can try lots of nice car here. And luxury car.
Response from the owner Replied: We appreciate your feedback. We're glad you enjoyed the cars. We're here if you have any questions or if you want to test drive one of our beautiful vehicles.
Google Review
- October 07, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 07, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- October 04, 2019
Response from the owner Replied: We appreciate the five star rating. Please feel free to reach out to us and let us know about your experience in detail.
Google Review
- October 03, 2019
Response from the owner Replied: We appreciate the five star rating. We would love to hear about your experience in detail. Please give us a call at 706-256-6100.
Google Review
- September 18, 2019
Response from the owner Replied: We appreciate your five star rating. Please feel free to reach out and tell us about your experience in detail. 706-256-6100.
Google Review
- September 15, 2019
Response from the owner Replied: We appreciate the five star review. Please let us know more about your experience in detail. Give us a call at 706-256-6100.
Google Review
- September 13, 2019
What began as an unlikely event, turned in to a perfect ending. I started looking for a pretty specific used car about two months ago and came across one at the dealership. The catch was that I live in North Carolina. I requested more information and received a call from Rick Gilbert. From day one...
Response from the owner Replied: Thanks for your review, Chris. We're dedicated to providing great customer service no matter where you live. We appreciate your business. Safe travels!
Google Review
- September 11, 2019
Response from the owner Replied: We appreciate your feedback. Please let us know if there's anything else we can do for you. We're just one call away. 706-256-6100.
Google Review
- September 06, 2019
My concerns were to fix my windshield and change a light bulb. They went back and forth about the price to fix my windshield. The gentleman said when he called " are you ready for this? It's going to be $1200, welcome to the Gwagon life" which I thought was extremely unprofessional. It ended up...
Response from the owner Replied: Thanks for your candid feedback. We're glad to have helped you with your vehicle's issues. For clarification, during the month of September 2019, we are offering a labor rate fee of $100 for Service A and Service B only. We are sad to hear that there was some miscommunication. We hope to see you again and we will make sure your next visit is worth five stars.
Yelp Review
- September 06, 2019
My concerns were to fix my windshield and change a light bulb. They went back and forth about the price to fix my windshield. The gentleman said when he called " are you ready for this? It's going to be $1200, welcome to the Gwagon life" which I thought was extremely unprofessional. It ended up...
Google Review
- August 26, 2019
Response from the owner Replied: We appreciate the five star review. Call 706-256-6100 and let us know about your visit in detail. We'd love to hear it.
Google Review
- August 26, 2019
The entire staff has been friendly, courteous and kind. From the initial contact with my sales person Malcolm Waller, the purchasing process was seamless. Prior to purchase, the small issues found during my vehicle inspection were addressed and resolved. But is was the service after the sale...
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. It is our goal to make sure our customers are taken care of each and every time. We appreciate your business. Safe travels.
Google Review
- August 19, 2019
Response from the owner Replied: We appreciate your feedback. Please let us know about your experience in detail. We'd love to hear it. Please call 706-256-6100.
Google Review
- August 19, 2019
Repairs were quick and service reps always courteous!
Response from the owner Replied: We appreciate your feedback. Please let us know if there's anything else we can do for you. We're just one call away. 706-256-6100.
Google Review
- August 12, 2019
Response from the owner Replied: We appreciate your feedback. Please call 706-256-6100 and let us know more about your experience. We'd love to hear about it.
Google Review
- August 11, 2019
Response from the owner Replied: We appreciate your review. Feedback like this helps us improve to make sure every customer has an exceptional experience every time. Please let us know more in detail how we can make your experience better. Call 706-256-6100.
Google Review
- August 11, 2019
Response from the owner Replied: Thanks for taking the time to share your experience at Mercedes-Benz of Columbus. We appreciate your business and look forward to seeing you again in the future. Please reach out to us if you ever have any questions, comments, or concerns.
Google Review
- August 11, 2019
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We are dedicated to giving our customers the most accurate information along with stellar customer service. Whenever you're ready to purchase a vehicle, we're here for you.
Google Review
- August 10, 2019
Okay just looking
Response from the owner Replied: We appreciate your feedback. We strive to give service that's worth five stars. Please let us know how we could make your experience with us better. Call 706-256-6100.
Google Review
- August 09, 2019
Great staff, kept me informed during the service and got ot done in a reasonable time.Kinda makes you want to buy your next car from them.
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Columbus. We are dedicated to giving our customers the most accurate information along with stellar customer service. Whenever you're ready to purchase a vehicle, we're here for you.
Google Review
- August 06, 2019
Response from the owner Replied: We appreciate your feedback. Please reach out to us if you ever need anything. We are always here. Call 706-256-6100.
Google Review
- August 05, 2019
Response from the owner Replied: Thanks for your review. Please let us know more about your visit in detail. We'd love to hear it. Call 706-256-6100.
Google Review
- August 02, 2019
Response from the owner Replied: We appreciate your review. Please let us now ore about your experience n detail. We would love to hear so we can continue to better serve or customers. Again, thanks for your review. Safe travels!
Google Review
- August 01, 2019
I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV.At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer...
Response from the owner Replied: Thank you for your feedback on your experience with the staff at Mercedes-Benz of Columbus. Feedback like you have provided is one of the only ways we can improve. We have taken precautions to make sure this doesn't happen again. We take pride in our customer service and have always put the interest of our customers ahead of our own. Or General Manager, Nadie Martin, has called to reach a solution. Please give us a call at your earliest convenience.
Cars.com Review
- August 01, 2019
I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV. At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the...
Dealer response from DealerRater Replied: Thank you for your feedback on your experience with the staff at Mercedes-Benz of Columbus. Feedback like you have provided is one of the only ways we can improve. We have taken precautions to make sure this doesn't happen again. We take pride in our customer service and have always put the interest of our customers ahead of our own. Or General Manager, Nadie Martin, has called to reach a resolution. Please give us a call at your earliest convenience.
Google Review
- July 31, 2019
I understand establishments being busy and such but 6+ hours to put two tires on my vehicle and to have them aligned is ridiculous. I feel like I could have put them on and pushed the car home in the time it took for them to service the vehicle. Also, when I walked in for help I stood around while...
Response from the owner Replied: Thank you for taking the time to provide us with this feedback. Mercedes-Benz of Columbus is dedicated to providing top notch customer service. We would like to discuss this further with you. Please do not hesitate to contact or General Manager, Nadie Martin, at your convenience. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Yelp Review
- July 30, 2019
Brought in my 2008 CLK 350 to this Dealership 4/22//2019 of this year to have a diagnostic test ran because the car stop running while I was driving. I was first told that it needed a new key ($400.00) and it had to be ordered; however I was notified a month later and was told the car needed an EIS...
Google Review
- July 25, 2019
Response from the owner Replied: Thanks for your feedback. Please let us know what we can do to make your next visit worth five stars. Safe travels!
Google Review
- July 24, 2019
Response from the owner Replied: We appreciate your review. We'd love to hear about your Mercedes-Benz of Columbus experience in more detail. Please call 706-256-6100.
Google Review
- July 23, 2019
Response from the owner Replied: We appreciate your feedback. Please let us know what we can do to make your next visit worth five stars. Safe travels!
Google Review
- July 20, 2019
Response from the owner Replied: Thanks for your review. Please let us know what we can do to make your next visit worth five stars. Please call 706-256-6100.
Google Review
- July 18, 2019
I have purchased two vehicles from Mercedes Benz of Columbus. They are more than a dealership. Their interest exceeds commission. They work to get the best deal for you! I couldnt ask for a better experience.
Response from the owner Replied: Thanks for taking the time to share your experience at Mercedes-Benz of Columbus. We appreciate your business and look forward to seeing you again in the future. Please reach out to us if you ever have any questions, comments, or concerns.
Google Review
- July 15, 2019
For such as huge establishment, I wasn't impressed
Response from the owner Replied: We appreciate your review. Feedback like this helps us improve to make sure every customer has an exceptional experience every time. Please let us know more in detail how we can make your experience better. Call 706-256-6100.
Google Review
- July 14, 2019
For such as huge establishment, I wasn't impressed
Response from the owner Replied: We appreciate your review. Feedback like this helps us improve to make sure every customer has an exceptional experience every time. Please let us know more in detail how we can make your experience better. Call 706-256-6100.
Google Review
- July 13, 2019
Response from the owner Replied: Thanks for your review, Vanessa. Please let us know what we can do to make your next visit worth five stars.
Google Review
- July 11, 2019
Response from the owner Replied: We appreciate your review and we appreciate your business. Please reach out to us if you ever need anything. Safe travels.
Google Review
- July 11, 2019
Response from the owner Replied: Thanks for sharing your experience at our dealership. We strive for an exceptional experience every time. Please reach out to us if you ever have questions or comments.
Google Review
- July 11, 2019
Response from the owner Replied: We appreciate you sharing your experience with Mercedes-Benz of Columbus. Please let us know if there's anything else we can do for you.
Google Review
- July 11, 2019
Response from the owner Replied: Dear Georgia and Roy Drake,Thank you for your review. Our goal is to always provide an exceptional experience every visit. We would love to hear more about your rating and how we can work to improve and exceed expectations. Please call 706-256-6100 or email us at info@mercedesbenzcsg.com. We hope to hear from you soon!
Google Review
- July 11, 2019
Response from the owner Replied: Bob & Judi, Thank you so much for the kind review! We look forward to continuing to service your needs!