Google Review
- March 16, 2024
Great service!
Response from the owner Replied: Thank you for the the great review of our service, Casey!
Google Review
- March 15, 2024
Google Review
- March 13, 2024
Best Mercedes Benz dealership in North America. They are very caring, responsive and professional. My car was delivered at home in Atlanta on time. Everything was so smooth and satisfying. They provided an overall World class service!
Response from the owner Replied: Thank you for the world-class review, Rahul! We prioritize customer service and work to try and find the right Mercedes for everyone who shops at our dealership. We hope to see you again in the future!
Google Review
- March 13, 2024
Response from the owner Replied: Thank you for the 5-star review, John!
Google Review
- March 12, 2024
Professional staff and service department.
Response from the owner Replied: Thank you for the great review, Mario! Looking forward to helping you again in the future.
Google Review
- March 12, 2024
Response from the owner Replied: Thank you for the 5-star review, Malcolm!
Google Review
- March 11, 2024
Response from the owner Replied: Thank you for the 4-star review, David!
Google Review
- March 09, 2024
Response from the owner Replied: Thank you for the five-star review, Marie!
Google Review
- March 08, 2024
Mercedes Benz of Columbus has the finest group of people in their service department I have ever encountered in a car dealership. That place runs like a Swiss watch. I always come away from there feeling better about my day.Thank you to everyone for your excellent work and pleasant attitude.
Response from the owner Replied: Thank you for the great review, James! We agree that we have some pretty awesome people working at Mercedes-Benz of Columbus. Looing forward to helping you again soon!
Google Review
- March 07, 2024
Response from the owner Replied: Thank you for the great rating, Michelle! We look forward helping you in the future.
Google Review
- March 07, 2024
The service team did an amazing job getting me back on the road. My sprinter van was damaged when I struck a deer recently. The body shop we used did some sub standard repairs and my van had multiple problems. The service team helped correct all those missed issues and got my van back to me in...
Response from the owner Replied: Hi Chris! Thank you for the kind words on our service team and Raquel. We hope the soccer team did well in Dallas!
Google Review
- March 06, 2024
I came to have a new GLE 3 days ago. To see Ms. Evelyn, she is so friendly, explained to me very detailed, warm any things that I would like to ask . Love this.
Response from the owner Replied: Sang, we are so thrilled to hear about your experience with Evelyn! We appreciate your kind words and congratulate you on your new Mercedes-Benz GLE! Thank you for sharing. We look forward to working with you again in the future!
Google Review
- March 06, 2024
Always a pleasure having my car service by Mercedes-Benz of Columbus! Thank you Haley for taking care of my customer service needs and scheduling of regular maintenance. Communication is key and you excel in all areas.
Response from the owner Replied: Hi Angela! Thank you for the awesome review! We hope to see you again soon.
Google Review
- March 06, 2024
Response from the owner Replied: Hi Patricia! Thank you for taking the time to review our dealership. Please reach-out if you have any questions or concerns.
Google Review
- March 06, 2024
Lauren was perfect, price seemed really high.
Response from the owner Replied: Thank you Duke for the feedback! Lauren is a rockstar.
Google Review
- March 06, 2024
Outstanding service and very comfortable waiting area.
Response from the owner Replied: Thank you so much! Have a wonderful weekend.
Google Review
- March 06, 2024
Response from the owner Replied: Thank you for the great review, Kwabena!
Google Review
- March 06, 2024
My daughter’s car was brought in one week for A2 service and to check the brakes and they said that it was only rust on the brakes. A week later she said the brakes are worse, I rode in the car and it was horrible you could actually feel the brakes scrubbing. I had the service manager ride in the...
Response from the owner Replied: Greetings! We would like to learn more about your experience and how we can do a better job. Please reach out to our dealership so we can learn more.
Google Review
- February 28, 2024
nice people to buy from, and every thing went smoothly
Response from the owner Replied: Thank you, Jerome! We're thrilled to hear that your purchase went smoothly and that you found our team to be nice. We appreciate your business and look forward to serving you again in the future.
Google Review
- February 28, 2024
The staff was fast and accommodating
Response from the owner Replied: Thank you Jonetta for sharing your experience with us! We're delighted to hear that our staff was able to provide you with fast and accommodating service. We appreciate your business and look forward to welcoming you back in the future!
Google Review
- February 28, 2024
Response from the owner Replied: Thank you for the 5-star rating, Bernard!
Google Review
- February 28, 2024
Outstanding job on performance and rapid response. Best service team outthere, BARNONE!!!
Response from the owner Replied: Thank you for your outstanding review! We're thrilled to hear that you had such a positive experience with our service team. Your satisfaction is our top priority, and we're glad we could deliver the best service. We appreciate your business and look forward to serving you again.
Google Review
- February 28, 2024
Excellent service
Response from the owner Replied: Thank you for the kind words, Charles!
Google Review
- February 25, 2024
They did a great, efficient job with my annual car service. Most importantly, they have car valet, which kept me from having to drive 45 mins one-way for my service. This was a huge help for me!
Response from the owner Replied: We're so glad our car valet service made your annual car service more convenient for you! Thank you for sharing your experience with us! We look forward to serving you again in the future.
Google Review
- February 24, 2024
Response from the owner Replied: We appreciate you taking the time to rate us, Taneshia! We would love to hear how we can earn 5-stars next time. Please feel free to give us a call or send us an email to info@mercedesbenzcsg.com. We look forward to hearing from you!
Google Review
- February 23, 2024
Great help from my salesman, Josh Andujar. Pleased with experience and enjoying my new car. Thanks.
Response from the owner Replied: Thank you for sharing your positive feedback about your experience with Josh Andujar! We're delighted to hear that you're enjoying your new car. Appreciate your kind words!
Google Review
- February 22, 2024
My experience with Mercedes Benz of Columbus was excellent!! I live in Alabama (an hour and a half away) but needless to say, I will travel for this quality of customer service. Rochelle and Haley are the Best Service Advisors. Their honesty and professionalism made me feel comfortable with the...
Response from the owner Replied: Thank you for recognizing Rachelle, Haley, and our team's dedication to providing excellent service and transparency throughout your visit. It means a lot that you drive from an hour and a half away and we're grateful for your kind words! We will be sure our team hears about your amazing review! We look forward to serving you again and please don't hesitate to reach out to us if there is anything we can do for you in the meantime!
Google Review
- February 21, 2024
Response from the owner Replied: Thank you so much for the 5-star rating, Ricky!
Google Review
- February 21, 2024
I have had a great experience with Mercedes Benz Columbus, Ga. Service rep Haley is knowledgeable, efficient and a pleasure to know.
Response from the owner Replied: Thank you for your kind words about our service rep, Haley! We appreciate your feedback and are delighted to hear about your positive experience!
Google Review
- February 21, 2024
Response from the owner Replied: Thank you for your 5-stars, Sheryl!
Google Review
- February 20, 2024
One of the best automotive purchases I have ever made. The people are what make the difference. I’ve shopped at several MB dealerships and these folks earn their stripes. Highly recommended!!
Response from the owner Replied: Thank you for choosing us, Mark! We're glad to hear about your positive experience and truly appreciate your recommendation! We wish you many happy miles and look forward to working with you again in the future! Please don't hesitate to let us know if there is anything else we can do for you!
Google Review
- February 19, 2024
A pretty surreal moment in my life recently. I've always bought the exact vehicle I wanted every year since 2013. It's hard to believe that the little girl from the trailer park in Alabama (my mom would kill me LOL) could be buying a brand new GLE53 Mercedes-Benz. I had the pleasure of working with...
Google Review
- February 16, 2024
Very helpful and informative thanks so much
Response from the owner Replied: Thank you for your kind words! We're glad we could assist you. Please don't hesitate to let us know if there is anything else we can do for you.
Google Review
- February 16, 2024
The service staff was very generous, and patient with answering any questions or concerns I had! They are very professional and communication is excellent!
Response from the owner Replied: Thank you for recognizing our team's generosity, patience, professionalism, and excellent communication! We appreciate your feedback and will be sure to pass on your kind words! We look forward too serving your Mercedes-Benz needs in the future.
Google Review
- February 16, 2024
Great! place to buy new or pre-own Sales and Service Departments are Top Notch
Response from the owner Replied: Thank you for your kind words about our Sales and Service Departments, Bruce! We appreciate your support.
Google Review
- February 15, 2024
Great service as always.
Response from the owner Replied: Thank you for your continued support, David! We appreciate your kind words.
Google Review
- February 15, 2024
This is my 2nd time going this location since I moved here and Rachelle is a great service advisor.
Response from the owner Replied: Thank you for being a returning customer, Chiquitta! We appreciate your kind words about Rachelle and look forward to continue serving your Mercedes-Benz needs. Please feel free to reach out to us anytime we can be of assistance!
Google Review
- February 15, 2024
I recently visited Mercedes-Benz of Columbus in Georgia for a four-wheel alignment service, paying $149.99 for the job. However, my experience turned out to be a nightmare. Despite waiting two hours for the service, I discovered upon returning home to Florida that my right front wheel still had a...
Google Review
- February 11, 2024
Response from the owner Replied: Tina, THANK YOU so much for the 5-stars! We appreciate your updated review and continued business. We look forward to continue serving your needs at Mercedes-Benz of Columbus, and please don't hesitate to reach out anytime we can assist you!
Google Review
- February 06, 2024
Great experience
Response from the owner Replied: Thank you, Ricco! We're so glad you had a great experience with us!
Google Review
- January 31, 2024
Everyone was very helpful. I would recommend to everyone
Response from the owner Replied: Hi Mike, we greatly appreciate this 5-star rating! We hope to serve you again in the future!
Google Review
- January 30, 2024
Great customer Service
Response from the owner Replied: Thank you for the kind words! We're glad to hear our team was able to make your experience a great one, and we hope to serve you again in the future!
Google Review
- January 27, 2024
Great service advisor, and maintenance work. Thought they could of done a better job of cleaning the water coolant reservoir.
Response from the owner Replied: Hi Kevin! We sincerely apologize for the less-than-perfect experience you received at our dealership. Thank you for bringing this to our attention. We will bring this back to our team so we can improve moving forward!
Google Review
- January 20, 2024
I am completely satisfied with the results of my first service as an owner of my very first Mercedes. The people were fantastic and my automobile was clean inside and out. Thank you Mercedes-Benz of Columbus 👍
Response from the owner Replied: Congrats on purchasing your first Mercedes! Trusting us with your first service experience as a Mercedes owner is an honor and we are happy to hear we provided a 5-star experience. Please feel free to reach out to us anytime if you need anything else. Thank you for choosing Mercedes-Benz of Columbus!
Google Review
- January 20, 2024
Josh is an exemplary salesman and he is very helpful.He has earned a life-long customer.
Response from the owner Replied: We're so grateful for your feedback on Josh's exemplary service. Knowing that he's earned your trust as a lifelong customer is a huge compliment and we will pass along your kind words. Please don't hesitate to let us know how we can continue to assist you in the future.
Google Review
- January 19, 2024
Response from the owner Replied: Hey Anthony! Thank you for taking the time to submit a review! It's awesome to see we were able to give you a 5-star experience. Please don't hesitate to reach out if you need anything else.
Google Review
- January 13, 2024
Always a pleasure working with Mercedes Benz of Columbus. Knowledgable, friendly staff, sales and management.
Response from the owner Replied: Your kind words mean a lot to us! We're thrilled to know that our knowledgeable and friendly staff at Mercedes-Benz of Columbus has provided you with a 5-star experience. Please reach out if you need anything else.
Google Review
- January 10, 2024
Rick and Debbie are great. Give them a holler when you go.
Response from the owner Replied: Thank you for your wonderful feedback about Rick and Debbie! We're proud to have them on our team and glad they could make your experience memorable. If you need any more assistance, you can give us a holler!
Google Review
- January 08, 2024
Always Great Customer Service!!! Thank you for always providing my automotive needs
Response from the owner Replied: We're delighted to hear that you've consistently experienced great customer service with us! It's wonderful to hear our team has been able to meet your automotive needs. Please let us know if there's anything else we can assist you with.
Google Review
- January 08, 2024
Response from the owner Replied: Thank you for taking the time to leave a review. We're always eager to hear feedback from our customers. If you have any specific experiences or comments you'd like to share, or if there's anything we can assist you with, please don't hesitate to let us know.
Google Review
- January 06, 2024
The employees were really nice.
Response from the owner Replied: Thank you for your kind words about our employees! We're thrilled to hear that their niceness made a positive impact on your experience. Please let us know if there's anything more we can do for you.
Google Review
- December 13, 2023
Response from the owner Replied: Hey Kayce, Thank you so much for the positive review! Please don't hesitate to reach out if you need anything else.
Google Review
- December 12, 2023
I came in on Monday Dec 11 for an alignment. I left with only the rear end being aligned and still had to pay full price for half of the work being finished. Service department said I would need a whole new steering rack because mine was seized and they could not adjust my tie rods. The same day I...
Google Review
- December 07, 2023
Excellent dealership with excellent people. Be sure to ask for Evelyn!
Response from the owner Replied: Hey AJ! Thank you so much for the wonderful review! We are delighted to hear Evelyn provided you with a great experience. Please don't hesitate to reach out if there is anything else you need!
Google Review
- December 06, 2023
Honestly i love it here. Especially hailey in servicesBrittney in sales ( love you Brittney from hadi ) and nick in parts. I never had bad experience. They are like family and treat you like family.
Response from the owner Replied: Thank you so much for the great review Nadeem! We are delighted to hear Hailey, Brittney, and Nick have provided you great experiences! Please let us know if there is anything else that you need.
Google Review
- November 22, 2023
My car was given great care, repaired quickly, drop-off and picked up from my home. The best part is my car is washed and vacuumed. I love that. The staff is quick to serve you, very accommodating.
Response from the owner Replied: Delilah, thank you so much for the feedback about your service experience! Please don't hesitate to reach back out to us if there is anything else we can assist you with :) Wishing you a happy and safe new year!
Google Review
- November 07, 2023
I can not say enough great things about Brittany Whatley. She is professional, kind, and on top of everything. She is a true asset to the Mercedes-Benz dealership. I highly recommend her to anyone looking to buy a car!
Response from the owner Replied: Hey Christina! Thank you so much of the glowing review of Brittany and our dealership! Please don't hesitate to reach out if you need anything.
Google Review
- October 31, 2023
Response from the owner Replied: Thanks for the 5-stars, Bob!
Google Review
- October 29, 2023
I called to book an appointment for an oil change and spoke with Haley. I was able to book a next-day appointment for service on a Saturday! This was most convenient for me as I needed to wait on my vehicle to be completed. They were honest and upfront about it all. I will be coming to Mercedes-Benz...
Response from the owner Replied: Hey Titan! Thank you so much for your review and we are happy to hear you had a wonderful experience! We look forward to seeing you again soon.
Google Review
- October 28, 2023
Pleasant service dept staff. Michelle, a Service Advisor ,was great. Prices are on the high side for shop work.
Response from the owner Replied: Hey Dave! Thank you so much for your review and we are happy to hear you had a great experience with Michelle! Let us know if there is anything else we can assist you with.
Google Review
- October 26, 2023
Response from the owner Replied: Thank you, Billy! It's great to know we continue to provide outstanding service! We will be sure to share your review with Bob, and the rest of our team. We look forward to assisting you again in the future.
Google Review
- October 23, 2023
Overall, great customer service!
Response from the owner Replied: Thank you so much, Dr. Sykes! Please let us know if there is anything else we can do for you!
Google Review
- October 14, 2023
David Marshall made purchasing a new vehicle a great experience! He was incredibly professional, honest, and accommodating. I love my new car, and I will definitely purchase my next car from David.
Response from the owner Replied: Valerie, we cannot thank you enough for sharing your feedback about David! We are thrilled to hear he made your new Mercedes-Benz purchase a wonderful experience and we will be sure to share your kind words with him! We look forward to assisting you again in the future and wish you many happy miles in the meantime :)
Google Review
- October 01, 2023
I have really enjoyed the experience buying a used car at this dealership. Mr. Bob was very helpful, courteous, professional, and detailed. The staff there are friendly and make you feel at home like family. I highly recommend this dealership to anyone.
Response from the owner Replied: Salyersb85,Thank you for taking the time to share about your experience with Bob! Our goal is to provide an exceptional experience and we are glad to hear you received just that! Please let us know if there is anything else we can do for you! Wishing you many happy miles!
Google Review
- September 22, 2023
My salesman was so responsive. Every time I called if he didn’t answer he called me back.
Response from the owner Replied: Ricky, thanks for your feedback! We will be sure to share with our sales team. We look forward to working with you again in the future :)
Google Review
- September 15, 2023
Had a good experience just disappointed they couldn’t service my transmission.
Response from the owner Replied: Hi Ronnie! Thank you for the four-star rating! While we could not service your transmission, please reach out to us for any updates.
Google Review
- September 08, 2023
Great experience. Wonderful employees service was great!!!!!!@
Response from the owner Replied: John, thank you so much for your feedback! We are delighted to hear you were treated so well and we look forward to working with you again in the future :)
Google Review
- September 04, 2023
Purchase a vehicle there and for most part the experience was ok. My salesman was a Friendly employee but there's a couple of things that I'm not pleased with. The vehicle I purchased had a defective part with the Cup holder cooler and heater ( Stated someone would call to set a appointment to fix...
Response from the owner Replied: Dear D H,Thank you for taking the time to leave a review. We are always working to mitigate these kinds of errors, but occasionally they do occur. We are very sorry to have inconvenienced you with the sales tax, as we cannot make any adjustments to a car deal after the paperwork has been processed. Additionally, we have spoken with our parts department, and the sensor has been on back order. The part should be arriving in the weeks to come and someone will be in touch with you to schedule install, once it arrives at the dealership.We have passed on your feedback to our General Sales Manager, Brittany Whatley, to help make sure these kinds of situations don't happen again. If you would like to speak with her in more detail, please feel free to give her a call at (706) 256-6100. Again, thank you for taking the time to leave feedback about your experience. We wish you many happy miles in your Mercedes-Benz!
Google Review
- August 01, 2023
I can’t say enough positive things about Mercedes of Columbus. Kennedy and Earnest were incredible . The day I picked up the car Earnest handled everything and was great and the day before Kennedy had to deal with me texting her so many questions and concerns and she answered everything and put my...
Response from the owner Replied: Blake, we cannot thank you enough for sharing your feedback about Kennedy and Earnest! We are thrilled to hear about your experience and we have passed on your feedback to them! The fact that you drove an hour and a half means a lot, but it means even more that you are willing to do it again! We wish you many happy miles and please let us know if there is anything else we can do for you. We look forward to working with you again in the future!
Google Review
- July 07, 2023
Very professional and friendly.
Response from the owner Replied: Thank you, Hassan, for your feedback! Please don't hesitate to reach out anytime we can assist you!
Google Review
- July 07, 2023
If you’re looking for a Mercedes-Benz dealership, look no further. Mercedes-Benz of Columbus, Georgia is the dealership you want to give your business to.I’m not one to do anything the easy way. I live in Northern California. A little over 2400 miles from Columbus, Georgia. The two MB dealerships in...
Response from the owner Replied: Rena, Wow! We cannot thank you enough for your detailed feedback about your sales experience with Evelyn and Debi! We pride ourselves on customer service, and we are happy to hear that Evelyn was able to tailor your sales experience to accommodate your purchase (even in California)! Your feedback is truly meaningful to our entire team and your recommendation is the highest honor we can receive. Please don't hesitate to reach out to us anytime we can be of assistance. We look forward to working with you again and wish you many, many happy miles in the meantime!
Yelp Review
- July 07, 2023
If you're looking for a Mercedes-Benz dealership, look no further. Mercedes-Benz of Columbus, Georgia is the dealership you want to give your business to.I'm not one to do anything the easy way. I live in Northern California. A little over 2400 miles from Columbus, Georgia. The two MB dealerships in...
Google Review
- July 03, 2023
We have purchased 4 Mercedes vehicles from the Columbus, GA dealership through Josh Andujar. He is an exceptional salesman, always works to find the vehicle that we want within our price range. He is patient and takes the time to make sure that we understand how to operate the vehicle's technology....
Response from the owner Replied: Wow, Shannon, we cannot thank you enough for your loyalty over the years! Thank you so much for your business and for your kind review of Josh. We have shared your feedback with him and our service team, and sincerely appreciate you taking the time to leave a review. We look forward to continue serving your Mercedes-Benz needs. Please don't hesitate to call us anytime we can be of assistance :)
Google Review
- June 27, 2023
Great sales team!
Response from the owner Replied: Heather, thank you so much for your kind words! We are delighted to hear your feedback and congratulate you on your new Mercedes-Benz! We look forward to working with you again and wishing you many happy miles!
Google Review
- June 07, 2023
Great dealership. Kennedy was especially helpful throughout the sales process and even helped us with an issue after the sale was finalized. Good people who stand behind their deal and do the right thing. A+
Response from the owner Replied: Thank you for taking the time to leave us a review, Dru. We are delighted to hear that Kennedy provided you with excellent service throughout the sales process and even after the sale was finalized. We take pride in standing behind our deals and doing the right thing for our customers. Thank you for choosing Mercedes-Benz of Columbus!
Google Review
- June 01, 2023
I had a pleasurable experience. I arrived on the lot and was able to view the vehicle I was interested in, test drive the vehicle and purchase it all within a hour. The Salesman Bob was very informative and Knowledgeable throughout the entire process. The customer service was excellent and the...
Response from the owner Replied: Shagal, thank you for taking the time to write a review about your recent visit. We are delighted to hear that you had a pleasurable experience and that our salesman, Bob, was informative and knowledgeable throughout the entire process. We take pride in providing excellent customer service to all of our clients and we are thrilled that you enjoyed your buying experience with us. Thank you for considering referring your friends to us, we appreciate your support!
Google Review
- May 31, 2023
Response from the owner Replied: Thank you so much for taking the time to leave a 5-star review, Cynthia! We are thrilled to hear that you had a positive experience at Mercedes-Benz of Columbus. If you ever need anything in the future, please don't hesitate to reach out to us.
Google Review
- May 24, 2023
Always professional and completes maintenance in a timely manner.
Response from the owner Replied: Thank you for taking the time to share your feedback, Curtis! We're glad to hear that you found our team professional and efficient. We appreciate your business and hope to continue providing you with top-notch service in the future.
Google Review
- May 14, 2023
Mr. Josh was very professional and knowledgeable about the S63 model and helpful making deal that I drove 310 mls from Jacksonville, FL to purchase this vehicle disregarding same models all over the Florida stateThank You sir all the best
Response from the owner Replied: Thank you, Haris Dzafo, for taking the time to share your positive experience with Joshua and our team at Mercedes-Benz of Columbus. We're glad to hear that he was able to assist you in finding and purchasing the S63 model. We appreciate your business and wish you all the best with your new vehicle.
Google Review
- May 11, 2023
As usual, excellent service department.
Response from the owner Replied: Frederick, thank you for taking the time to leave a review and for your kind words regarding our service department. We are thrilled to hear that you had an excellent experience with us. If you have any questions or concerns in the future, please don't hesitate to reach out.
Google Review
- May 09, 2023
Great service. Friendly and knowledgeable staff.
Response from the owner Replied: Thank you for taking the time to share your positive experience with us, Teresa! We are thrilled to hear that you received great service from our friendly and knowledgeable staff. We hope to have the pleasure of serving you again in the future!
Google Review
- April 29, 2023
I bought my first Mercedes here and the process was smooth and excellent from beginning to end! I had my GLA 250 custom made so it took a little over two months to arrive. Trust, it was well worth the wait! Josh was so easy to work with, patient, and professional. I drove from Atlanta to Columbus...
Response from the owner Replied: Thank you so much for taking the time to leave us such a wonderful review, Tiffany! We're thrilled to hear that your experience with us was smooth and excellent from beginning to end. We're also glad to hear that Josh and Debi provided you with such great customer service. We hope you enjoy your new GLA 250 and please don't hesitate to reach out if you have any questions or concerns in the future.
Google Review
- April 21, 2023
Very helpful assistance by all. Thanks to Mr. Waller for his help.
Response from the owner Replied: Lepolia Chaney, thank you for taking the time to leave a review about your experience at Mercedes-Benz of Columbus. We are thrilled to hear that our team provided very helpful assistance and that Mr. Waller was able to assist you. We appreciate your business and hope to see you again soon.
Google Review
- April 21, 2023
Excellent experience
Response from the owner Replied: Thank you so much for sharing! Please let us know if there is anything else we can do for you!
Google Review
- April 19, 2023
We just purchased a vehicle from Mercedes-Benz of Columbus and we could not be more pleased! Earnest Jenkins & Kennedy McDonald went above and beyond to make this the best car buying experience. We will definitely be going back for our next vehicle purchase. They were helpful, prompt, honest and...
Response from the owner Replied: Ashley, we cannot thank you enough for taking the time to share your honest opinion about your new Mercedes-Benz purchase! We are so happy that Kennedy and Earnest were able to exceed your expectations and we look forward to assisting you again in the future. Please don't hesitate to reach out to us if there is anything we can do for you in the meantime!
Google Review
- April 15, 2023
Joshua at Mercedes Benz of Columbus was EXCEPTIONAL this morning! The level of customer service is unmatched! He walked me through my situation from beginning to end and with a pleasant attitude! 10/10, 5 Stars!!!! Thank you so much! They really take pride in caring for there customers!
Response from the owner Replied: Thank you so much for taking the time to leave such a kind review about your experience with Joshua at Mercedes-Benz of Columbus! We're thrilled to hear that he provided exceptional customer service and that you were pleased with your overall visit. It's always our goal to ensure that our customers receive the best possible service and we're glad to know that we were able to meet your expectations. Thank you again for choosing Mercedes-Benz of Columbus and we hope to see you again soon!
Google Review
- April 13, 2023
Response from the owner Replied: Hope, thank you for taking the time to leave us a 5-star review! We strive to provide excellent customer service and are happy to see that it did not go unnoticed. We hope to see you again in the future!
Google Review
- April 11, 2023
Don't believe these mechanics know how to work on older model mercedes, had my vehicle towed there because she was cutting off while driving and not accelerating while in drive, rmps were ramming while in park. When I came to put up my car, the issue was somewhat correctly, but then it was literally...
Response from the owner Replied: Thank you for taking the time to share your experience with us, Dee. We are sorry to hear that you were not satisfied with the service provided by our mechanics. We take all feedback seriously and will use this information to improve our services in the future. Please do not hesitate to reach out to us directly if you have any further concerns or questions.
Google Review
- April 11, 2023
Excellent service, but very pricey.
Response from the owner Replied: Thanks for your review!
Google Review
- April 11, 2023
Response from the owner Replied: Yu Xiang, thank you for your kind review! We will be sure to pass it on to Duane and the rest of our team! Please don't hesitate to reach out if there is anything else we can assist you with. We look forward to your next visit and wish you many happy miles!
Google Review
- April 11, 2023
Response from the owner Replied: Thank you for the 5-stars!
Google Review
- April 11, 2023
Dedicated sales woman who searched and found a used car for my daughter. Her assistance through the whole process was great. Thank you Evelyn
Response from the owner Replied: Thanks Rodney, for sharing about Evelyn! We are delighted she was able to get you exactly what you needed for your daughter. Wishing you all many happy miles!
Google Review
- April 11, 2023
I showed up to the dealership for my scheduled appointment where I was greeted by a very Courteous young lady. I explained the issue I was having with my car, she listened until I finished then offered me a ride home. Within 2 hours I was called to pick my car up with no charge and no problems noted...
Response from the owner Replied: Leroy! We are so delighted to hear your feedback. It's reviews like yours that make our work rewarding. Please feel free to reach out to us if ever need anything! We look forward to your next visit.
Google Review
- April 11, 2023
Response from the owner Replied: Thanks for the rating! Please let us know if there is anything else we can assist you with!
Google Review
- April 11, 2023
I needed service on a couple recall items. Easy to schedule and they were great at communicating before and during the service. I was made aware that this extensive work and would take a week. When issues arose, they were quick to call and let me know that it would be longer than anticipated and...
Response from the owner Replied: Lauren, thank you so much for sharing in detail about your experience! We are delighted that our service department was able to accommodate your service needs and we look forward to continue servicing your needs in the future. Until then, we wish you many happy miles :)
Google Review
- April 11, 2023
Response from the owner Replied: Thanks for the 5-stars Tawana!
Google Review
- April 11, 2023
Saw Rick for my mercedes. Honest, easy to work with. Buying experience was very smooth. Very happy with the vehicle I purchased.
Response from the owner Replied: Ryan - we are delighted to hear about your experience with Rick; thank you for taking the time to share. We wish you many happy miles!
Google Review
- April 11, 2023
Great service
Response from the owner Replied: Ushaben Patel - thank you for your kind feedback! Please let us know if there is anything else we can do for you!
Google Review
- April 11, 2023
Response from the owner Replied: Rich Hocker - thank you for the 5-stars. Please feel free to reach out to us any tine we can be of service!
Google Review
- April 11, 2023
I encountered a horrible experience with Mercedes’ Benz of Columbus. I went to get the A7 service on my C300. After leaving the dealership my car started to stale, smoke and spit out oil. After driving for about 5 minutes I pulled over once I got to safe place. I called the dealership and spoke the...
Response from the owner Replied: Tanglia, we are truly disappointed to hear about your experience. We have escalated your concern to our General Manager, Jessica Clayton, and she will be in touch with you. We hope that we can make this right and work to excel your experience.
Google Review
- April 11, 2023
I just currently bought my first Mercedes, and I love it. The people who work here are amazing and great! I had Joshua Andujar, and he exceeded my expectations. He knew what I wanted and worked with my budget. Thank you so much Joshua!
Response from the owner Replied: Jasmine Vail-gomez, thank you so much for taking the time to share about your experience with Joshua! We are truly delighted to hear that your expectations were exceeded! Please don't hesitate to reach out to us if there is anything else we can assist you with! Wishing you many happy miles!
Google Review
- April 11, 2023
Response from the owner Replied: Thank you for the positive rating Donna! Please let us know if there is anything else we can do for you.
Google Review
- April 11, 2023
Response from the owner Replied: Troy B, thank you for the rating. Please give our General Manager, Richard Joyner, a call at (706) 256-6100 to let us know how we can turn your 4-stars into 5. We look forward to hearing from you!
Google Review
- April 10, 2023
The best down to earth, professionalism by far. The transaction went very smoothly and Joshua was beyond helpful. I would HIGHLY recommend Mercedes Benz of Columbus!
Response from the owner Replied: Robert, thank you so much for your feedback about your vehicle purchase with Joshua! We are thrilled to hear about your experience and hope you enjoy your new vehicle to its fullest, Please don't hesitate to reach out to us if there is anything else we can do for you.
Google Review
- April 10, 2023
Response from the owner Replied: Glenn,Thank you for the rating. Please let us know if there is anything else we can do to assist you!
Google Review
- April 10, 2023
Response from the owner Replied: Bernardo - thank you for the 5-stars! Please let us know if there is anything else we can do for you!
Google Review
- April 10, 2023
This is the second Mercades 350 suv that I have bought from Mercades-Benz of Columbus. You could not ask for better service in their sales department or their service department. Joshua Andujar made picking up my new 2022 upgraded 350 suv a wonderful experience. All the paper work was waiting on me...
Response from the owner Replied: Barbara,Thank you so much for your kind review! We are delighted to hear about the wonderful service you have a received here. Joshua, Brittany and our whole service team are true assets to our company and we couldn't be more happy to hear your feedback. We will be sure to pass on your kind words and please don't hesitate to reach back out to us if we can be of assistance. Wishing you many happy miles in your new Mercedes-Benz!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for your feedback!
Google Review
- April 10, 2023
Response from the owner Replied: Isaac, thank you so much for your feedback! Please let us know if there is anything else we can do for you!
Google Review
- April 07, 2023
Earnest Jenkins (Sales and Leasing Advisor) at Mercedes- Benz of Columbus is a very polite, professional, and knowledgeable individual. Mr. Jenkins was very attentive, very patient, and willing to answer questions and allay my fears that were associated with making a major purchase. In spite of...
Response from the owner Replied: Mary Ann, thank you for taking the time to share your positive experience with Earnest Jenkins at Mercedes-Benz of Columbus. We are thrilled to hear that he provided you with excellent customer service and made your car buying experience stress-free. We appreciate your kind words and hope to have the opportunity to serve you again in the future. Wishing you many happy miles!
Google Review
- April 03, 2023
Awesome place to do business!! Ask for Earnest Jenkins, he made buying a car an actual enjoyable experience. Highly recommend!
Response from the owner Replied: John, thank you for your feedback! We are very happy to hear about your experience and recommendation! We have shared your review with Earnest and look forward to working with you again in the future :)
Google Review
- March 31, 2023
Very nice staff.
Response from the owner Replied: Rolanda, thank you for sharing! We appreciate your feedback and look forward to continue serving your Mercedes-Benz needs :)
Google Review
- March 30, 2023
4x4 Sprinter Van servicing! I'm so glad that they are now able to accommodate my tall roof 4x4 Sprinter! Scheduling over the phone was so pleasant that I feared I just got lucky, but the whole experience at this location was awesome. I thank y'all!
Response from the owner Replied: Hiro, thank you so much for your feedback! We are delighted to hear about your experience with our service department and look forward to continue servicing your 4x4 Sprinter Van! Please don't hesitate to reach out anytime we can be assistance.
Google Review
- March 30, 2023
They truly went above & beyond to help with my title release & they delivered my 2nd key fob to me. Excellent service!
Response from the owner Replied: Jennifer, thank you so much for sharing your review! We have shared your kind words with our team and we look forward to working with you again in the future. Please don't hesitate to reach out anytime we can be of assistance :)