DealerRater Review
- July 24, 2025
Buying my first car should have been exciting—but my experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, so I figured my purchase would be seamless. After agreeing on a vehicle on May 24, my father and I...
Dealer Replied: Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. This isn’t the level of service we aim to provide, and we understand your concerns. We’d appreciate the opportunity to make things right—please feel free to contact us directly so we can review your situation and work toward a resolution. Thank you again for bringing this to our attention.
Cars.com Review
- July 24, 2025
Buying my first car should have been exciting—but my experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, so I figured my purchase would be seamless. After agreeing on a vehicle on May 24, my father and I...
Dealer Replied: Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. This isn’t the level of service we aim to provide, and we understand your concerns. We’d appreciate the opportunity to make things right—please feel free to contact us directly so we can review your situation and work toward a resolution. Thank you again for bringing this to our attention.
DealerRater Review
- May 29, 2025
Completely Disrespected by Finance Manager Richard Leonardo On May 28, 2025, I went to Mercedes-Benz of Paramus with my friend Joselin, who was ready to lease a car with a $6,000 down payment and an 850 credit score. Because she doesn’t speak English fluently, she asked me to come with her to help...
Dealer Replied: Thank you for sharing your concerns. We're glad our Spanish-speaking team members were able to communicate effectively throughout the process. While we welcome support from friends and family during major purchases, we strive to maintain a respectful and productive environment for everyone. The following day, the purchaser returned to complete the vehicle delivery and shared that she was extremely pleased with both the salesperson and the overall experience.
Cars.com Review
- May 29, 2025
Completely Disrespected by Finance Manager Richard Leonardo On May 28, 2025, I went to Mercedes-Benz of Paramus with my friend Joselin, who was ready to lease a car with a $6,000 down payment and an 850 credit score. Because she doesn’t speak English fluently, she asked me to come with her to help...
Dealer Replied: Thank you for sharing your concerns. We're glad our Spanish-speaking team members were able to communicate effectively throughout the process. While we welcome support from friends and family during major purchases, we strive to maintain a respectful and productive environment for everyone. The following day, the purchaser returned to complete the vehicle delivery and shared that she was extremely pleased with both the salesperson and the overall experience.
DealerRater Review
- May 15, 2025
Outstanding Dealership!!! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to...
Dealer Replied: Thank you so much for your outstanding review! We're truly honored by your kind words and thrilled to hear that Lee, Ben, and the entire team made such a strong impression. Providing respectful, professional service is what we strive for every day. Your loyalty means the world to us—thank you for being part of the Mercedes-Benz of Paramus family! 🌟🚘
Cars.com Review
- May 15, 2025
Outstanding Dealership!!! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to...
Dealer Replied: Thank you so much for your outstanding review! We're truly honored by your kind words and thrilled to hear that Lee, Ben, and the entire team made such a strong impression. Providing respectful, professional service is what we strive for every day. Your loyalty means the world to us—thank you for being part of the Mercedes-Benz of Paramus family! 🌟🚘
Cars.com Review
- March 15, 2025
Purchased a car via web. Assigned sales associate, Sunni Wang was very professional and responsive and made the transaction enjoyable.
Dealer Replied: Thank you for your purchase and for sharing your experience! We're glad to hear that Sunni provided professional and responsive service. Enjoy your new car!
Cars.com Review
- March 13, 2025
Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a used car on February 28. Let's start here. I am mentally disabled from CT. Haven't driven in six years. Was excited to find a car I was interested in. I...
DealerRater Review
- March 13, 2025
Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a used car from them on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone...
Cars.com Review
- March 13, 2025
Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a used car from them on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone...
DealerRater Review
- March 13, 2025
To whom it may concern, Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not...
Dealer Replied: We sincerely apologize for your experience and truly appreciate you bringing these concerns to our attention. Customer satisfaction is extremely important to us, and we regret that your visit did not meet the high standards we strive to uphold. We understand that purchasing a vehicle is a significant decision, and we want to address any issues you've encountered in a fair and professional manner. We take concerns about the purchasing process, vehicle condition, and overall customer experience very seriously. Your feedback is important to us, and we are committed to providing excellent service to all our customers.
Cars.com Review
- March 13, 2025
To whom it may concern, Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not...
Dealer Replied: We sincerely apologize for your experience and truly appreciate you bringing these concerns to our attention. Customer satisfaction is extremely important to us, and we regret that your visit did not meet the high standards we strive to uphold. We understand that purchasing a vehicle is a significant decision, and we want to address any issues you've encountered in a fair and professional manner. We take concerns about the purchasing process, vehicle condition, and overall customer experience very seriously. Your feedback is important to us, and we are committed to providing excellent service to all our customers.
Cars.com Review
- March 04, 2025
I was assured 5 times in 2 days times that the car was available for purchase. Drove an hour to dealership and while looking and ready to test drive the car, another associate took a deposit over the phone and the car was no longer available to purchase. Terrible customer service. The Manager, Mr....
DealerRater Review
- January 31, 2025
Great service. The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well…
Dealer Replied: Thank you for your wonderful feedback! We're so glad to hear that Henri made the process quick and easy for you. We truly appreciate your trust and are happy to know he was able to answer all your questions and offer follow-up assistance. If you need anything else, feel free to reach out!
Cars.com Review
- January 31, 2025
Great service. The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well…
Dealer Replied: Thank you for your wonderful feedback! We're so glad to hear that Henri made the process quick and easy for you. We truly appreciate your trust and are happy to know he was able to answer all your questions and offer follow-up assistance. If you need anything else, feel free to reach out!
Google Review
- January 14, 2025
Response from the owner Replied: Mike, thank you so much for the 5-star review! We truly appreciate your support and are thrilled to have had the opportunity to serve you. If you ever need anything, we’re here to help!
Google Review
- January 14, 2025
I remember telling my sales person, Fernando Ortiz, that he was an angel. He was very helpful in my purchasing experience with Mercedes, no dilly-dolly, just went straight to what I am looking for and made sure I am satisfied with what he offered. He went far and beyond throughout the process, from...
Response from the owner Replied: Maria, thank you for sharing your fantastic experience! We're so glad to hear that Fernando went above and beyond to assist you throughout the process. His dedication to finding the right car and ensuring your satisfaction is exactly what we strive for. We truly appreciate your kind words and recommendation, and we're thrilled to have had the opportunity to serve you. Looking forward to assisting you again in the future!
Google Review
- January 14, 2025
Very professional staff and the most important they are honest
Response from the owner Replied: Sam, thank you for your feedback! We're thrilled to hear that you had a great experience with our professional and honest staff. We truly value your trust!
Google Review
- January 14, 2025
Our experience with Juliet was incredible… she was patient and knowledgeable and made us feel like family. 5 star experience
Response from the owner Replied: Christopher, thank you for your kind words! We're so glad to hear that Juliet provided you with a 5-star experience. We appreciate you choosing us!
Cars.com Review
- January 13, 2025
Recently I purchased a used expensive S.U.V ,I questioned the tread on the vehicle and was told they were passing.This was my first mistake because tires would not pass inspection, I replaced them at my cost.The oil on the dash was at 40% ,I changed the oil! The salesman also noticed the worn tires...
Cars.com Review
- January 13, 2025
Recently I purchased a used expensive S.U.V ,I questioned the tread on the vehicle and was told they were passing.This was my first mistake because tires would not pass inspection, I replaced them at my cost.The oil on the dash was at 40% ,I changed the oil! The salesman also noticed the worn tires...
Dealer Replied: Thank you for sharing your concerns. We take customer feedback seriously and strive to be as transparent as possible. After reviewing our records, we have a video of the original inspection conducted by our technician, which shows the tire tread at 5/32. This measurement is above the minimum requirement for NJ State Inspection standards. We stand by the accuracy of our inspection process and remain committed to providing safe and reliable service to all of our customers. Your satisfaction is important to us, and we appreciate the opportunity to address this matter.
Google Review
- January 12, 2025
I flew in from Nashville to get an AMG GT 63 and they provided me excellent customer service. All the documents were prepped ahead of time. Car was in great condition as advertised and I drove off happy. Would definitely recommend!!
Response from the owner Replied: Thank you for sharing your experience! We’re thrilled to hear that the team made your journey from Nashville worthwhile and had everything ready for a seamless pickup of your AMG GT 63. It’s fantastic to know the car met your expectations, and we’re grateful for your recommendation. Enjoy every mile in your new ride, and don’t hesitate to reach out if you need anything in the future!
Google Review
- January 12, 2025
Ask for Zach Schiafo-HeinzHe’s a good person not just a sales person, believe me I’ve been in sales 30 plus years, I know the tricks. He’s great, the slow nickel beats the fast dollar, he’s that.Enough Said 😀Luis A
Response from the owner Replied: Luis, thank you, Luis, for sharing such thoughtful feedback! We’re thrilled to hear Zach provided such an honest and genuine experience. He truly embodies the values we strive for—building trust and lasting relationships. We’ll be sure to pass along your kind words!
Google Review
- January 12, 2025
Response from the owner Replied: Thomas, thank you for the 5-star rating! We greatly appreciate your feedback. If there’s anything more we can do for you, please feel free to reach out. We look forward to serving you again!
Google Review
- January 12, 2025
Customer service is very good Thank you for everything
Response from the owner Replied: Thank you for your positive feedback! We're so glad to hear you had a great experience. We appreciate your support!
Google Review
- January 12, 2025
All staff are very friendly and friendly. Also, he explains well.모든 직원들이 매우 친절하고 친근감이 간다. 또 설명을 잘해준다.
Response from the owner Replied: Kay, thank you for your kind words! We're glad to hear that our staff made your experience enjoyable and informative. We appreciate your feedback!
Google Review
- January 12, 2025
Juan was wonderful to work with. Third purchase here.
Google Review
- January 12, 2025
I had an exceptional experience at Paramus Mercedes-Benz in NJ, and I owe it all to my sales representative, Jorge. From start to finish, Jorge made the entire process seamless and enjoyable. His professionalism, knowledge, and dedication to ensuring I found the perfect vehicle were truly...
Response from the owner Replied: Digan, thank you for sharing your wonderful experience! We're so happy to hear that Jorge and the team at Paramus Mercedes-Benz made your car buying journey enjoyable and seamless. We'll be sure to pass along your kind words to him. We appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new vehicle!
Google Review
- January 12, 2025
Noha was extremely helpful and she gave us an amazing customer service with a lot of knowledge and experience, Ryan the sales manager went above and beyond, we can’t be more happier.
Response from the owner Replied: Tamer, thank you so much for your kind words! We're thrilled to hear that Noha and Ryan provided you with exceptional service. We'll be sure to pass along your compliments to them. Your satisfaction means the world to us, and we're so happy you had such a positive experience. Enjoy your new purchase, and we look forward to assisting you again in the future!
Google Review
- January 11, 2025
Left by Sereka B.
I’ve been with this company since 2011 and the last 2-3 years have been horrible! No one ever answers the phone in any department; I’ve been trying to schedule with them to get my brake fixed and I can never get in touch with anyone. Also, i don’t understand if I just had service there in November ,...
Google Review
- January 11, 2025
This is one of the most professional dealerships that I have been to. If you are in the market for a new car, request Nuha Ksheboon from Mercedes-Benz of Paramus, and you will not be disappointed!
Response from the owner Replied: Courtney, thank you for your fantastic review! We're thrilled to hear about your positive experience with Nuha. We’ll be sure to pass along your kind words to her.
Google Review
- January 09, 2025
No hassle sales and service. A great car buying experience.
Response from the owner Replied: Thank you for your fantastic review! 😊 We're so glad to hear that you had a hassle-free experience with both our sales and service teams. Our goal is always to make the car-buying process as smooth and enjoyable as possible.We appreciate your feedback and look forward to helping you again in the future! 🚗✨
Google Review
- January 08, 2025
I had an excellent leasing experience with the dealership. The dealership is beautifully appointed and was spotless. The people at the front desk were so accommodating and pleasant. Keenan was my salesperson. He is so easy to deal with, and kept me well informed through the leasing process by phone...
Response from the owner Replied: Thank you for your kind words! We're so glad to hear that you had a great leasing experience with Keenan and the team. It's wonderful to know that they kept you informed and provided excellent service throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future. Enjoy your new lease!
Google Review
- January 08, 2025
Highly recommend this dealership. Very friendly and fast service.We were helped by Rob and had a great experience.
Response from the owner Replied: Thank you for your feedback! We're thrilled to hear that you had a great experience with Rob and that our team provided friendly and fast service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Google Review
- January 08, 2025
I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2...
Response from the owner Replied: We’re sorry to hear about your recent experience and truly regret any frustration this has caused you. At Mercedes-Benz of Paramus, providing excellent service and transparent communication is very important to us, and your feedback is taken seriously.Unfortunately, we are unable to locate any records based on the username associated with this review. To assist you further and investigate this matter thoroughly, we kindly ask that you provide us with more information, such as your full name, contact details, and the date of your visit.Please reach out to us directly at 201-597-7236, and a member of our management team will be happy to help resolve this issue as quickly as possible.Thank you for bringing this to our attention, and we look forward to assisting you.
Cars.com Review
- January 07, 2025
I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2...
Dealer Replied: We’re sorry to hear about your recent experience and truly regret any frustration this has caused you. At Mercedes-Benz of Paramus, providing excellent service and transparent communication is very important to us, and your feedback is taken seriously. Unfortunately, we are unable to locate any records based on the username associated with this review. To assist you further and investigate this matter thoroughly, we kindly ask that you provide us with more information, such as your full name, contact details, and the date of your visit. Please reach out to us directly at 201-597-7236, and a member of our management team will be happy to help resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we look forward to assisting you.
Cars.com Review
- January 07, 2025
I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2...
Dealer Replied: We’re sorry to hear about your recent experience and truly regret any frustration this has caused you. At Mercedes-Benz of Paramus, providing excellent service and transparent communication is very important to us, and your feedback is taken seriously. Unfortunately, we are unable to locate any records based on the username associated with this review. To assist you further and investigate this matter thoroughly, we kindly ask that you provide us with more information, such as your full name, contact details, and the date of your visit. Please reach out to us directly at 201-597-7236, and a member of our management team will be happy to help resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we look forward to assisting you.
Google Review
- January 04, 2025
I recently purchased my Mercedes, and I couldn’t be happier with the experience! Chris Jung was absolutely fantastic, he made the entire process smooth, stress-free, and enjoyable. His professionalism, knowledge, and friendly attitude stood out. Chris took the time to answer all my questions, guided...
Response from the owner Replied: Marielys, thank you so much for your kind words! We're thrilled to hear that Chris made your experience smooth and enjoyable. We'll be sure to share your feedback with him. Enjoy your new Mercedes, and we look forward to serving you again in the future!
Google Review
- January 03, 2025
Great service!! Jorge help us with everything and made everything so smooth
Response from the owner Replied: Thank you for the 5-star review! We're so glad to hear that Jorge made your experience smooth and helpful. We truly appreciate your feedback and look forward to assisting you again in the future!
Google Review
- January 03, 2025
Great experience, great prices. Rob was fantastic. Highly recommend.
Response from the owner Replied: Thank you for your wonderful review! We're thrilled to hear you had a great experience. Rob will be glad to know you appreciated his help. We look forward to seeing you again!
Google Review
- January 02, 2025
I took my car in for servicing in early December and received a courtesy car/loaner. I decided not to progress with the Service due to high costs so I returned the courtesy car within 24h refuelled and received my car and initial deposit back. However, I received an invoice a week later stating the...
Google Review
- January 02, 2025
Great experience!!!! Jorge C was my sales associate and he made my first Benz purchase seamless and got me the car I desired!!! Location highly recommend!!!!
Response from the owner Replied: Thank you for sharing your experience! We're thrilled Jorge C made your first Benz purchase seamless and helped you get the car you desired. Your recommendation means the world to us. Enjoy your new ride, and we’re here if you ever need anything!
Google Review
- January 02, 2025
Kristian did a great job of addressing my needs. Thank you
Response from the owner Replied: Thank you for your feedback! It's really great to hear that Kristian was so helpful with your needs.
Google Review
- January 02, 2025
I had a very positive experience to purchase a new GLE350 car from the dealership. Zack is very helpful and responsive to my queries and my order status. The transaction is very smooth. I highly recommend it.
Response from the owner Replied: Thank you for your kind words! We're so glad to hear that Zack was able to assist you and make your experience smooth. We truly appreciate your recommendation and hope you're enjoying your new GLE350!
Google Review
- January 02, 2025
Andres Liranzo was extremely attentive and great to work with. He made the process very easy and I would highly recommend doing business with him. Thank you!
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Andres made the process smooth and enjoyable for you. We appreciate your recommendation and look forward to working with you again!
Google Review
- January 02, 2025
Sunni was awesome, she does everything in her power to make the deal for her customer. I would use Sunni again at that dealership.
Response from the owner Replied: Thank you for the fantastic feedback! We're so glad to hear Sunni provided excellent service and made your experience a positive one. We look forward to helping you again in the future!
Google Review
- January 02, 2025
I had a wonderful experience working with Sunni Wang at Mercedes Benz Paramus. I'm a very loyal client and have leased five cars in succession there. Sunni listened closely, was very organized and located the perfect car for me in one day. She worked around my schedule which meant we were there...
Response from the owner Replied: Thank you for your glowing review! We’re thrilled to hear about your wonderful experience with Sunni Wang at Mercedes-Benz of Paramus. Sunni’s dedication, organization, and genuine care for her clients truly make her an exceptional part of our team. It’s fantastic to know she found the perfect car for you and went above and beyond to accommodate your schedule. We deeply value your loyalty as a longtime client and are so grateful for your kind words. Enjoy your new car, and we look forward to continuing to provide you with Five-Star service in the future!
Google Review
- January 02, 2025
Very nice exp. Chris Jeng is an excellent sales guy.
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Chris Jeng provided excellent service and made your visit enjoyable. We appreciate your feedback and hope to assist you again in the future. Enjoy your new car!
Google Review
- January 02, 2025
Such an amazing experience purchasing my very first car here. I was super anxious and nervous because I’ve never went through the process of purchasing a car before and wasn’t exactly sure what to expect. Steven Ocampo was my salesperson and he was absolutely amazing in making my first experience...
Response from the owner Replied: Ariana, thank you for sharing your amazing experience! 🎉 We're so glad Steven Ocampo made your first car-buying process smooth and enjoyable. Driving away with your new car the same day is such an exciting moment! Congratulations on your first car, and we’re here for you whenever you need us.
Google Review
- January 02, 2025
Zach was amazing. He took his time to uncover all that I needed in a car. He was extremely patient whilst also being very efficient throughout the buying experience.I will definitely refer anyone that I know buying a vehicle to him. 10/10 experience.
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Zach made your car buying process smooth and enjoyable. We truly appreciate your recommendation!
Google Review
- December 31, 2024
Martin(sales consultant), Richard(finance manager) and David(sales consultant) are all assets to this establishment.
Response from the owner Replied: Damion, thank you for the fantastic review! We're so glad to hear Martin, Richard, and David made your experience exceptional. They truly are valuable members of our team, and we’re lucky to have them. We appreciate your kind words and look forward to serving you again!
Google Review
- December 31, 2024
I recently purchased a new car, and I couldn’t be more pleased with the experience! From start to finish, the process was smooth, and I felt completely supported every step of the way. A special shoutout to Martin, the salesman who assisted me throughout the entire process. He was incredibly...
Response from the owner Replied: Thank you so much for your glowing review! We're thrilled to hear that your car-buying experience was smooth and enjoyable. Martin will be delighted to know his knowledge, patience, and dedication made such a positive impact. Your recommendation means the world to us—enjoy your new car!
Google Review
- December 31, 2024
Truly remarkable experience. I was not expecting to walk away with not only a good deal, but the exact vehicle I wanted. It’s like Henri read my mind. Henri Sabar was beyond professional, caring and a class act throughout the whole process. He took care of me beyond expectation. He listened to my...
Response from the owner Replied: Thank you for sharing your remarkable experience! We're thrilled to hear that Henri Sabar exceeded your expectations and helped you find the perfect vehicle with an amazing deal. It's great to know that he truly listened to your needs and provided such a professional and caring experience. We’re so happy you had a wonderful time working with him. If you need anything in the future, don’t hesitate to reach out!
Google Review
- December 31, 2024
Response from the owner Replied: We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (201) 597-7102 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.
Google Review
- December 28, 2024
This is my second time doing business here and it has always been a breeze. Zachary Schiafo-Heinz made everything so simple and effortless. Would recommend this dealership to close friends and family
Response from the owner Replied: Michael, thank you for your continued trust and for sharing your experience! We're thrilled to hear that Zachary made everything smooth and effortless for you. Your recommendation means so much to us, and we look forward to helping you, your friends, and your family in the future!
Google Review
- December 28, 2024
Had a wonderful experience! I want to thank my sales person David Mosio and Finance Business Mgr Nick Avianto. on their professionalism and excellent customer service. Totally recommend them and the dealership.
Response from the owner Replied: Chris, thank you for the wonderful review! We're thrilled to hear that David Mosio and Nick Avianto provided you with excellent customer service and professionalism. Your recommendation means a lot to us, and we’re glad you had such a great experience. Enjoy your new vehicle, and we look forward to assisting you again in the future!
Google Review
- December 28, 2024
Mercedes Benz of Paramus has been nothing short of exceptional with their top tier customer service to ensure my family was put into a safe and beautiful car - we have been a customer of this dealership for a few years now and each time we receive the same level of care and attention. Shoutout to...
Response from the owner Replied: Stephen, thank you for your thoughtful review! We're thrilled to hear that your experiences with Mercedes-Benz of Paramus have consistently exceeded your expectations. It’s wonderful to know that Vincent, Michael, Dennis, and Chris provided you and your family with the care and attention you deserve. We’re grateful for your continued trust and look forward to serving you for many years to come! Safe travels in your beautiful car!
Google Review
- December 28, 2024
I had an exceptional experience purchasing my Mercedes-Benz from Paramus dealership . From the moment I stepped into the dealership, the staff was welcoming. I proceeded to the Receptionist at the front desk. she quickly got me a sales representative. His name was Andres Liranzo .I told him exactly...
Response from the owner Replied: Fatima, thank you for sharing your exceptional experience with us! We're thrilled to hear that Andres Liranzo and our team made your car-buying journey smooth and enjoyable. Andres takes great pride in understanding customer needs and delivering exactly what you're looking for, and we're so glad he could help you find your fully loaded GL 350! We appreciate your kind words and are delighted to know you're happy with your purchase and our customer service. Enjoy your new Mercedes-Benz, and we look forward to serving you again in the future!
Google Review
- December 28, 2024
I had an incredible experience working with Giovanny Riley! From the moment I walked into the dealership, he made the entire process seamless and enjoyable. Giovanny was professional, knowledgeable, and genuinely focused on helping me find the perfect vehicle that met my needs and budget.What really...
Response from the owner Replied: Jackie, thank you so much for your wonderful review! We're thrilled to hear about your incredible experience working with Giovanny Riley. It’s great to know he made the process seamless and enjoyable while focusing on your needs and budget. Giovanny’s professionalism, patience, and dedication to customer satisfaction truly shine, and we’re glad he made your car-buying experience stress-free. We’ll be sure to pass along your kind words to him. Thank you for recommending Giovanny, and we hope you enjoy your new vehicle to the fullest!
Google Review
- December 27, 2024
She was knowledgeable, patient, and genuinely cared about helping me find the perfect car. I’d been to other dealerships before, but nothing compared to the confidence I
Response from the owner Replied: Igor, thank you for sharing your experience! We're so glad to hear that she provided knowledgeable, patient, and caring service to help you find the perfect car. Your confidence means the world to us, and we're thrilled we could stand out from the rest. Enjoy your new car!
Google Review
- December 27, 2024
Mr. Naim was very helpful. Thank you, a great Mercedes dealer 🫶
Response from the owner Replied: Thank you for the wonderful feedback! We're thrilled Mr. Naim could assist you. Enjoy your Mercedes, and we’re here anytime you need us!
Google Review
- December 26, 2024
I had an outstanding experience working with Steven Ocampo! From the moment we started, he truly listened to my needs and made sure to understand exactly what I was looking for. His approach was both professional and efficient—everything was handled seamlessly without wasting any time. What really...
Response from the owner Replied: Cecilia, thank you so much for your kind words! We’re thrilled to hear that Steven Ocampo provided you with such an outstanding experience. It's wonderful that he was able to understand your needs and make the process seamless and stress-free. At Mercedes-Benz of Paramus, we pride ourselves on putting our customers first, and it’s great to know that Steven was able to demonstrate that. We truly appreciate your recommendation and look forward to serving you again in the future!
Google Review
- December 24, 2024
Kristian and the entire staff made this remote purchase very smooth, easy, and hassle free. Very quick and courteous response times given the urgency of the purchase to be done in time for Christmas. Thanks MBP!
Response from the owner Replied: Thank you for your wonderful review! We're thrilled to hear that Kristian and the team made your remote purchase smooth and hassle-free, especially with the urgency of the holiday timing. We truly appreciate your kind words and are so glad we could help make this holiday season even better for you. If you need anything else, don’t hesitate to reach out. Happy holidays!
Google Review
- December 23, 2024
Steven Ocampo the sales rep is amazing. The staff is wonderful and I got a great deal too.To our Hispanic community, go to MB of Paramus and ask for Steven Ocampo.Steven Ocampo the sales rep is amazing. The staff is wonderful and I got a great deal too.A nuestra comunidad hispana, vayan a MB of...
Response from the owner Replied: Joel, thank you for your fantastic feedback! We're so happy to hear that Steven Ocampo provided you with amazing service and that you had a great experience with our team. We truly appreciate your recommendation, and we're proud to serve our community. If you need anything else, don't hesitate to reach out!
Google Review
- December 20, 2024
I went to service my Mercedes Gls450 and I have to say this was probably one of the best experiences I have ever had at a car dealership dealing with my service advisor Tamar! She was very attentive to my needs for the vehicle and kept me in the loop every step of the way!! That A1 Customer service...
Response from the owner Replied: Ryan, thank you so much for your amazing review! We’re thrilled to hear that Tamar provided you with such exceptional service and kept you informed every step of the way. We truly appreciate your kind words, and we’re honored to have earned your trust. We look forward to serving you for many years to come and ensuring that your future experiences with us are just as outstanding. Thank you for choosing us!
Google Review
- December 19, 2024
Truly an exceptional experience here at Mercedes of Paramus. Everyone you come in contact with is friendly and you are greeted with a smile, making you feel like family. A special thank you to Andres Liranzo who helped me find the perfect car suitable for me, made the process quick and easy, and...
Response from the owner Replied: Tiffany, thank you for your kind words! We're thrilled to hear about your exceptional experience at Mercedes of Paramus. Andres and our team are dedicated to providing a friendly, personalized experience, and we're glad to have made you feel like family. We truly appreciate your feedback and look forward to serving you again!
Google Review
- December 19, 2024
This Mercedes Facility is beyond amazing. Agent Kristian assisted us in our purchase. He was incredibly knowledgeable and helpful. Provide me and my husband with all the details before the purchase. I highly recommend this Facility!!
Response from the owner Replied: Ana, thank you so much for your kind words! We're thrilled to hear about your positive experience with Kristian. We truly appreciate your recommendation and are glad we could assist you and your husband with your purchase!
Google Review
- December 19, 2024
I would highly not recommend shopping at this dealership. Their saleman Geo was not honest throughout the buying process and dragged finalizing the sale and would not respond to inquiries. This is after a deposit was made on a vehicle and a approval through credit union. The dealership should be...
Response from the owner Replied: Paola, thank you for sharing your feedback. We understand your disappointment and truly regret any frustration caused during this process. After reviewing your situation, we see that a deposit was placed on the vehicle two weeks ago. Unfortunately, as the vehicle was not picked up within that time due to delays in securing funds, we were unable to hold it any longer. We strive to accommodate our customers as best we can, but due to high demand, we must balance holding vehicles with ensuring availability for other buyers. We sincerely apologize for any inconvenience this may have caused. Please know we are committed to helping you find another vehicle that meets your needs. If there’s anything we can do to assist, please don’t hesitate to contact us directly. Thank you for giving us the opportunity to address your concerns.
Google Review
- December 19, 2024
Response from the owner Replied: Michael, thank you for the 5-star review! We’re thrilled to hear you had a great experience with us!
Google Review
- December 18, 2024
Worse dealership ever! Please do not work with saleman Geo, very unprofessional and unpleasant experience
Response from the owner Replied: Paola, thank you for sharing your feedback. We understand your disappointment and truly regret any frustration caused during this process.After reviewing your situation, we see that a deposit was placed on the vehicle two weeks ago. Unfortunately, as the vehicle was not picked up within that time due to delays in securing funds, we were unable to hold it any longer. We strive to accommodate our customers as best we can, but due to high demand, we must balance holding vehicles with ensuring availability for other buyers.We sincerely apologize for any inconvenience this may have caused. Please know we are committed to helping you find another vehicle that meets your needs. If there’s anything we can do to assist, please don’t hesitate to contact us directly.Thank you for giving us the opportunity to address your concerns.
Google Review
- December 18, 2024
My wife and i just purchased a 2021 c300. Jorge cuba was our salesperson he was outstanding.very helpful and made the entire process enjoyable.
Response from the owner Replied: Jeffrey, thank you so much for sharing your experience! We're thrilled to hear that you and your wife are happy with your 2021 C300 and that Jorge Cuba made the entire process enjoyable. We truly value his dedication to providing excellent service and are glad he could assist you in finding the perfect vehicle. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
Google Review
- December 16, 2024
I had an excellent experience at Mercedes-Benz of Paramus! Every single staff member was incredibly friendly, professional, and helpful. A special thank you to Martin Grant, our agent, who went above and beyond to ensure everything went smoothly. Martin was not only friendly but also very thorough...
Response from the owner Replied: Thank you so much for sharing your wonderful experience! We're thrilled to hear that Martin and the entire team at Mercedes-Benz of Paramus made your visit so smooth and enjoyable. It’s great to know that you appreciated the attention to detail, the updates, and the thoughtful touches like complimentary food. We truly value your recommendation and look forward to serving you again in the future. Enjoy your new Mercedes-Benz!
Google Review
- December 14, 2024
I don’t have enough good things to say about Steve Ocampo. Took care of me and my wife very well, was able to do most of the paperwork before hand. Got me in and out of the dealer very fast. Give this man a raise.
Response from the owner Replied: Thank you so much for your kind words! We're thrilled to hear that Steve took such great care of you and your wife and made the process smooth and quick. We'll be sure to pass along your feedback. We look forward to helping you again in the future!
Google Review
- December 14, 2024
Mercedes Benz of Paramus has helped me secure 3 leases and buyout of a GLC. The dealership has always been fair, attentive and a pleasure to work with on all three transactions.For a larger dealership, they provide an intimate experience. The operation works as an efficient ecosystem providing...
Response from the owner Replied: Kimberly, thank you so much for sharing your experience! We are so glad that our team was so helpful!
Google Review
- December 13, 2024
Buying my first car at Mercedes-Benz of Paramus was the best decision! Robinson was absolutely amazing. He was knowledgeable, patient, and genuinely cared about helping me find the perfect car. I’d been to other dealerships before, but nothing compared to the confidence I felt here. It’s been over a...
Response from the owner Replied: Ekaterina, thank you so much for sharing your experience! We're thrilled that Robinson provided such exceptional service and helped you find the perfect car for your first purchase. It means the world to us that you're still loving your car and our continued support over a year later. Your recommendation is truly appreciated, and we'll be sure to share your kind words with Robinson and the team. Enjoy many more miles of happiness, and we’re always here for you!
Google Review
- December 13, 2024
Response from the owner Replied: Marcus, thank you for the 5-star rating! We're thrilled you had a great experience. We look forward to seeing you again!
Google Review
- December 13, 2024
Response from the owner Replied: We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to learn more about what happened so we can address your concerns and make things right.Please reach out to us directly at (201) 977-6365 with more details about your visit. We look forward to hearing from you and hope to resolve this matter promptly. Thank you for bringing this to our attention.
Google Review
- December 13, 2024
As a first time buyer of Mercedes Benz, as an out of state buyer, I anticipated my experience to be easy and flawless. I have purchased multiple Audi's in the past from of New Jersey dealer and have had easy experiences. I gave them as much grace as possible, as I am the purchaser of the vehicle and...
Response from the owner Replied: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges and stress you experienced during your car-buying process. Your experience does not reflect the high standards we strive to uphold for our customers. We would like to address your concerns promptly and ensure that any outstanding issues are resolved to your satisfaction. Please contact us at (201) 597-7102, so we can assist you directly and make things right. Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to address this matter.
Google Review
- December 12, 2024
I want to Mercedes dealer of Paramus. I bought a used Maybach for $62,000 they told me you have bump to Plumber warranty for 30 days. This is what they told me the state policy when I drove the car on the road The car was vibrate. I’ll bring it back to them after 20 days. They kept the car for 60...
Response from the owner Replied: Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. Ensuring our customers feel valued and supported is a top priority, and it seems we fell short in this instance.We’d like to address your concerns and find a resolution. Please contact our management team at your earliest convenience so we can look into this further and assist you directly. Your satisfaction matters to us, and we’d like the opportunity to make things right.
Google Review
- December 10, 2024
I visited the Mercedes-Benz dealership in Paramus and was disappointed with the customer service. The staff didn't seem interested or helpful, and I felt ignored during my visit. For a brand like Mercedes-Benz, I expected much better service. I hope they improve how they treat their customers.
Response from the owner Replied: Thank you for sharing your feedback, and we're truly sorry to hear about your experience. Providing excellent customer service is very important to us, and we regret that we did not meet your expectations. We will share your comments with the team to ensure we improve and provide the level of service that our customers deserve. If you're open to discussing your experience further, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.
Google Review
- December 09, 2024
I had left a 1 star review for a scheduling issue with maintenance. However I’d like to formally rescind that review and give 5 stars and it is directly due to Joseph Latino going above and beyond to make it right. Mistakes happen, and they cared enough to try and make up for it. And in my opinion...
Response from the owner Replied: Ryan, thank you for giving us the opportunity to make things right! We're thrilled to hear Joseph Latino went above and beyond to address the issue and regain your trust. Your understanding and updated review mean a lot to us, and we’re committed to providing excellent service moving forward.
Google Review
- December 09, 2024
Left by Anthony L.
We have been longstanding customers of Mercedes-Benz of Paramus and have always been satisfied with the service. We have had several sales representatives with whom we have very good experiences; our recent purchase was handled by Henri, who did a terrific job.
Response from the owner Replied: Anthony, we truly appreciate your loyalty as a longstanding customer of Mercedes-Benz of Paramus! It’s wonderful to hear that Henri provided excellent service during your recent purchase. We'll be sure to share your kind words with him. Thank you for your continued trust in us!
Google Review
- December 07, 2024
Andres was great with helping me purchase a 2022 Toyota Highlander. He worked with me and ultimately got me a great deal. Really good guy super personable highly recommend him and the dealership.
Response from the owner Replied: Danny, thank you for your amazing feedback! We’re thrilled to hear that Andres provided you with excellent service and helped you secure a great deal on your 2022 Toyota Highlander. Your recommendation means a lot to us, and we’re so glad you had a positive experience. Enjoy your new Highlander!
Cars.com Review
- December 07, 2024
I had a horrible experience with the sales and finance department. 2nd, between the finance team and sales they lost this sale trying to inflated the numbers with add on (i.e. $3550. extended warranty, $1499. theft and shipping, etc..) Hector did not want to reproduce the contract and tried...
Dealer Replied: We sincerely apologize for the experience you had during your visit. Customer satisfaction is our priority, and we deeply regret that we did not meet your expectations. We understand your frustration with the situation and are committed to addressing your concerns. Please reach out to us at (201) 597-7102 so we can resolve this promptly and ensure a more positive experience moving forward. Thank you for your understanding, and we hope to have the opportunity to make things right.
Cars.com Review
- December 07, 2024
I had a horrible experience with the sales and finance department. 2nd, between the finance team and sales they lost this sale trying to inflated the numbers with add on (i.e. $3550. extended warranty, $1499. theft and shipping, etc..) Hector did not want to reproduce the contract and tried...
Dealer Replied: We sincerely apologize for the experience you had during your visit. Customer satisfaction is our priority, and we deeply regret that we did not meet your expectations. We understand your frustration with the situation and are committed to addressing your concerns. Please reach out to us at (201) 597-7102 so we can resolve this promptly and ensure a more positive experience moving forward. Thank you for your understanding, and we hope to have the opportunity to make things right.
Google Review
- December 05, 2024
My salesperson Valeria was fantastic and extremely accommodating. She was very knowledgeable about the different models and also friendly and easy to work with. I shopped around to a number of different dealerships and Paramus has EXTENSIVE inventory, a wonderful sales team and even a place to have...
Response from the owner Replied: Thank you for sharing your wonderful experience with Valeria! We're so happy to hear that she provided you with fantastic service and helped you find the perfect vehicle. It's great to know that our extensive inventory and welcoming atmosphere made your visit enjoyable. We truly appreciate your kind words and look forward to being your dealership for life!
Google Review
- December 05, 2024
Must improve your communication with the customers that are calling the service department with simple questions, I just spent 1 hour calling the service department and FINALLY they answered, I had 2 simple questions and it took exactly 3 minutes to get rid of me. Meanwhile, while trying to get...
Response from the owner Replied: We sincerely apologize for any inconvenience during your visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We take your feedback seriously and are committed to improving communication. Please contact us at 201-597-7065 so we can resolve this promptly. Thank you for your patience.
Google Review
- December 04, 2024
I had the good fortune to purchase a 2025 Mercedes from Mercedes Benz of Paramus, but what made the experience spectacular (I'm not exaggerating) was Keenan Peterkin. From start to finish, in less than 5 days, I was driving away with a dream of a car. This was actually enjoyable; something I...
Response from the owner Replied: Brenda, thank you so much for sharing your wonderful experience! We're thrilled to hear that Keenan made your car-buying process so enjoyable and exceeded your expectations. It's great to know you love your new Mercedes, and we truly appreciate your recommendation. Keenan and the entire team at Mercedes-Benz of Paramus are dedicated to providing excellent service, and your feedback means a lot to us. We hope your brother finds his perfect car with us as well! Enjoy your new ride, and we look forward to assisting you again in the future!
Google Review
- December 04, 2024
had another great experience getting a car here with Brandon - he's the absolute best!
Response from the owner Replied: Kimball, thank you so much for your kind words! We're thrilled to hear that you had another great experience with Brandon. He truly is fantastic, and we're lucky to have him on our team. We look forward to helping you again in the future!
Google Review
- December 04, 2024
Love my new car
Response from the owner Replied: Linda, thank you for your 5-star review! We're so happy to hear that you love your new car! Enjoy the ride!
Google Review
- December 03, 2024
Response from the owner Replied: Thank you for the 5-star review! We truly appreciate your feedback and are glad you had a great experience. We look forward to serving you again soon!
Google Review
- December 03, 2024
Loved working with Brandon! He was extremely knowledgeable, responsive, and helpful--a total professional! Great representation of the Mercedes brand. I highly recommend Brandon and I will definitely use him again going forward.
Response from the owner Replied: Carmen, thank you so much for the kind words! We're thrilled to hear that Brandon made your experience so positive. He truly embodies professionalism and dedication, and we're glad you recognized that. We look forward to working with you again in the future, and we're grateful for your recommendation!
DealerRater Review
- December 03, 2024
Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips in the outside seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing...
Dealer Replied: Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the situation with your GLS450 seats. It’s clear that this issue, especially regarding the warranty and seat quality, has been frustrating. We will ensure your concerns are forwarded to the appropriate team for review. In the meantime, please feel free to contact us directly at 201-597-7065 so we can assist you further and work towards a resolution that meets your expectations.
Cars.com Review
- December 03, 2024
Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips in the outside seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing...
Dealer Replied: Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the situation with your GLS450 seats. It’s clear that this issue, especially regarding the warranty and seat quality, has been frustrating. We will ensure your concerns are forwarded to the appropriate team for review. In the meantime, please feel free to contact us directly at 201-597-7065 so we can assist you further and work towards a resolution that meets your expectations.
Google Review
- December 02, 2024
This dealership does business the right way. They deliver what they promise, and they treat you with respect and professionalism. Turk was a PHENOMENAL salesperson....responsive, decent, not pushy, patient and extremely courteous. I won't go into the specifics other than to say that the entire...
Response from the owner Replied: Thank you so much for your kind words! We're thrilled to hear that your experience with Turk and our team at Mercedes of Paramus exceeded your expectations. We take great pride in providing a seamless and respectful car-buying process, and it's fantastic to know that Turk made such a positive impact. We truly appreciate your feedback and are so glad you found the perfect car with us. Enjoy your new ride, and we look forward to serving you again in the future!
Google Review
- December 01, 2024
Good experience buying a car but check to see if you are getting everything that was promised. They tend to not care for details once papers are signed
Response from the owner Replied: Thank you for your feedback. We're glad to hear you had a good experience purchasing your car. We apologize if there were any issues with the details after the paperwork was signed. Your concerns are important to us, and we'll make sure to address them moving forward. Please feel free to reach out if you have any further questions or need assistance.
Google Review
- December 01, 2024
Great experience at MB in Paramus. Chris in Sales and Rich in Finance were awesome. Such a great dealership
Response from the owner Replied: Richard, thank you for your kind words! We're thrilled to hear you had a great experience at MB in Paramus. Chris in Sales and Rich in Finance will be happy to know they made your visit memorable. We appreciate your feedback and look forward to seeing you again!
Google Review
- November 30, 2024
Sunni was excellent in assisting me with obtaining my vehicle. I highly recommend her if you are headed to Mercedes-Benz of Paramus.
Response from the owner Replied: Stephen, thank you for the great feedback! We're thrilled to hear Sunni assisted you so well. We appreciate your recommendation and look forward to serving you again at Mercedes-Benz of Paramus!
Google Review
- November 29, 2024
Excellent experience. Zack was helpful throughout the process and explained everything really well. I am very happy with the car and would come back again.
Response from the owner Replied: John, thank you for sharing your experience! We're delighted to hear that Zack provided excellent support and clear explanations throughout the process. It’s wonderful to know you’re happy with your new car. We look forward to welcoming you back in the future!
Google Review
- November 28, 2024
Mercedes-Benz of Paramus is the best Mercedes dealership in the tri-state area. This year we bought a new Mercedes GL 450 from Henry. He was easy to deal with and knowledgeable~ no complications at all. We also bought a used Audi for our son. There were a few hiccups, but Vincent Grace took care...
Response from the owner Replied: Thank you for your glowing review! We're thrilled to hear about your positive experiences with both Henry and Vincent. It's wonderful that Henry made your GL 450 purchase smooth and enjoyable, and that Vincent went the extra mile to resolve any issues with the Audi purchase for your son. We truly appreciate your kind words and recognition of their dedication to customer satisfaction. Enjoy your new vehicles, and we look forward to assisting you again in the future!
Google Review
- November 24, 2024
Mike Rosa was a great help, fast, reliable and honest. I would recommend anyone to come see him for your next Mercedes
Response from the owner Replied: We're so glad to hear that Mike Rosa was a great help, and fast and reliable as well. We really appreciate your recommendation!
Google Review
- November 23, 2024
I had an incredible experience purchasing my Silver Mercedes GL250, thanks to my amazing salesman, Kristian Klouda. He was incredibly helpful, knowledgeable, patient, and friendly throughout the entire process. I also want togive a shout out to Jason, who thorough and detailed approach and the time...
Response from the owner Replied: Thank you so much for your kind words, Valarie! We're thrilled to hear about your amazing experience with Kristian, Jason, and the entire team. It's wonderful to know that their dedication made your car buying process stress-free and enjoyable. We can’t wait to help you with your AMG 63! Your recommendation means the world to us—thank you again for trusting us, and we look forward to seeing you soon!
Google Review
- November 22, 2024
So, I had a service appointment 10:30 and no one showed up or call. I started to call them at 10:40 to see where they are but I couldn't reach anyone until 11:30. They kept putting me on hold and no one answered. I was late to my work and I had very important meeting at the time. Still until now no...
Response from the owner Replied: Fadi, thank you for the 5-star review! We're so glad to know you had a great experience. If you need anything in the future, feel free to reach out!
Google Review
- November 21, 2024
Henri and Hassan were amazing! I got the car I wanted and they made the experience fast and efficient!
Response from the owner Replied: Michelle, thank you for sharing your experience! We're so glad Henri and Hassan could help you find the perfect car. We're thrilled to hear the process was quick and smooth for you! Enjoy your new ride!
Google Review
- November 21, 2024
Just leased a vehicle from Mercedes of Paramus. Danielle and Onnel were amazing. Both did a phenomenal job of getting this taken care of quickly and professionally. Will definitely be working with them again.
Response from the owner Replied: Todd, thank you for sharing your experience! We're so glad Danielle and Onnel could make your leasing process smooth and efficient. We truly appreciate your trust and look forward to working with you again in the future! Enjoy your new vehicle!
Google Review
- November 20, 2024
The best customer service!
Response from the owner Replied: Thanks Paula!
Google Review
- November 20, 2024
Left by Dennis P.
Valeria was great!
Response from the owner Replied: Thank you for your feedback! 😊 We're so glad to hear that Valeria provided you with a great experience. We'll be sure to pass along your kind words to her! 🚗✨
Google Review
- November 19, 2024
I had an amazing experience working with Zac Heinz! I had been eyeing a GLC for a couple of months and needed to also manage a trade-in. We were able to make a deal on Friday and I now have my new car. I highly recommend Zac and MB of Paramus!
Response from the owner Replied: Jennifer, thank you for sharing your experience! We're so glad Zac could help you find the perfect GLC and make the process smooth. Enjoy your new car, and we truly appreciate your recommendation! If you need anything, don't hesitate to reach out.
Google Review
- November 18, 2024
Great sales person. Very efficient and quick and easy. Great experience.
Response from the owner Replied: Seth, thank you for your feedback! We're so glad to hear you had a great experience and that our salesperson made the process quick and easy. We appreciate your kind words and hope you enjoy your new purchase!
Google Review
- November 18, 2024
Just bought a car at Mercedes of Paramus, and the entire experience was flawless. They had the exact car we wanted (color, options, etc) and made every step easy and painless. AND we got a great deal. Everyone we dealt with was highly professional and friendly.
Response from the owner Replied: Roger, thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you found the perfect car at a great deal. It’s wonderful to know that our team made the process easy and enjoyable for you. Enjoy your new ride!
Google Review
- November 18, 2024
Had such a wonderful experience. Staff members, especially Rafael Figuereo, Jim Ott, and Joe Liu, were very helpful and knowledgeable. Highly recommend this dealership!
Response from the owner Replied: It's great to know that Rafael Figuereo, Jim Ott, and Joe Liu were so helpful, as well as knowledgeable. Thanks for the terrific recommendation and we'll look forward to helping you again with any future needs.
Google Review
- November 18, 2024
Just bought a vehicle from this dealer, my salesman Jorge, providing great service, professional, patient, I recommend him.
Response from the owner Replied: Xiang, thank you for the great review! We're thrilled to hear that Jorge provided you with professional and patient service throughout your purchase. We truly appreciate your recommendation and are happy you had a positive experience. If you need anything else in the future, don't hesitate to reach out! Enjoy your new vehicle!
Google Review
- November 18, 2024
Thanks to Valeria Meneses and David Wong, I had a great experience buying my C-300 sedan from Mercedes-Benz of Paramus. She was very helpful in narrowing down our options and is very knowledgeable with MB options for various cars to compare them. It was a breeze to buy the car with her help and some...
Response from the owner Replied: Narendra, thank you for sharing your experience! We're so glad to hear that Valeria and David made your car-buying process smooth and enjoyable. Valeria’s knowledge and assistance in narrowing down your options truly made a difference. We appreciate your kind words and are happy you found the perfect C-300 sedan. If you need anything else, don’t hesitate to reach out. Enjoy your new car!
Google Review
- November 17, 2024
Walked in looking for options to replace my wife’s BMW that was five months from lease end but running out of allowed miles. Met with Brandon to see a new GLC. My wife was blown away by the new style, luxury and handling of the SUV. When I came back to test drive and speak with Brandon he had us...
Response from the owner Replied: Wayne, thank you for sharing your experience! We're thrilled to hear that Brandon and Dennis made the process smooth and enjoyable for you and your wife. Upgrading to the GLC sounds like a fantastic choice—what an exciting way to replace your BMW! Your kind words about Brandon’s knowledge, helpfulness, and professionalism mean a lot. We’re so glad we could exceed your expectations and get you into your new SUV sooner than expected. Enjoy the luxury and handling of your GLC, and we look forward to assisting you again in the future!
Google Review
- November 17, 2024
Many thanks to the Mercedes-Benz team for their excellent service! The entire car-buying process was not only efficient but also very enjoyable. The staff were professional and patient, thoroughly answering all my questions and ensuring I understood every detail. Their attentive service left me...
Response from the owner Replied: Yuhan, thank you for your thoughtful review! We’re thrilled to hear that the car-buying experience was both efficient and enjoyable for you. Providing professional, patient, and attentive service is what we strive for, and it’s wonderful to know we met your expectations. We appreciate your trust in Mercedes-Benz and look forward to providing you with outstanding service in the future. Enjoy your new vehicle!
Google Review
- November 16, 2024
I recently had the pleasure of purchasing an EQE 350 and I must say, the entire experience exceeded my expectations on every level. From the moment I stepped into the showroom, the attention to detail was apparent—both in the vehicle and in the customer service. A special shoutout goes to Keenan, my...
Response from the owner Replied: Karen, thank you for your kind words! We're thrilled to hear that your purchase of the EQE 350 exceeded expectations. Keenan truly exemplifies professionalism and expertise, and it’s fantastic to know he made your experience seamless and enjoyable. We’re grateful for your trust and look forward to serving you again in the future—enjoy every moment with your stunning EQE 350!
Google Review
- November 16, 2024
Kris was great super easy ! And Greta cars !!!!
Response from the owner Replied: Stephen, thank you so much for the 5-star review! We're thrilled to hear Kris made your experience super easy and that you're loving your new car! We appreciate your feedback and hope to assist you again in the future. Enjoy the ride!
Cars.com Review
- November 16, 2024
Awesome experience Awesome dealership 5 Stars ⭐️ Service Very Professional and Kind Staff Dave Made The experience go smooth and Pleasant And Made Sure that you understood paperwork and process every step of the way Highly Recommend Mercedes - Benz of Paramus
Dealer Replied: Thank you for the fantastic review, Randy! We’re so glad to hear that your experience with us was smooth and enjoyable. It’s great to know that Dave made the process easy to understand, and that our team provided the professional and kind service we strive for. We truly appreciate your recommendation and look forward to serving you again soon! ⭐️
Cars.com Review
- November 16, 2024
Awesome experience Awesome dealership 5 Stars ⭐️ Service Very Professional and Kind Staff Dave Made The experience go smooth and Pleasant And Made Sure that you understood paperwork and process every step of the way Highly Recommend Mercedes - Benz of Paramus
Dealer Replied: Thank you for the fantastic review, Randy! We’re so glad to hear that your experience with us was smooth and enjoyable. It’s great to know that Dave made the process easy to understand, and that our team provided the professional and kind service we strive for. We truly appreciate your recommendation and look forward to serving you again soon! ⭐️
Google Review
- November 16, 2024
Left by Brian L.
Went in for a pre-owned car and Andrew was extremely helpful. Even after an issue with the car I got, which was high mileage, they took care of everything. Really is a first class experience.
Response from the owner Replied: It's great to hear that Andrew was extremely helpful and you're pleased with everything. Thanks for sharing your very kind remarks!
Google Review
- November 15, 2024
Response from the owner Replied: Jill, thank you so much for your 5-star review! We're thrilled to hear that you had a great experience. We appreciate your support and look forward to serving you again in the future!
Google Review
- November 15, 2024
Response from the owner Replied: Thank you for the 5-star rating! We’re thrilled you had a great experience and appreciate your support!
Google Review
- November 15, 2024
The entire team at Mercedes of Paramus made the buying experience a pleasure. My sales person, Joe Francesco led the effort..He is a "Rockstar" with a backup band of Prestige super stars in all departments...a world class experience. He found the car I wanted, put together a great deal and I am...
Response from the owner Replied: Thank you for taking the time to share your experience, Chuck! It is so good to hear that Joe was helpful throughout your visit. We hope to see you soon!
Google Review
- November 15, 2024
Nuha was great s we purchased our mb 350 and we are very happy with it
Response from the owner Replied: Thank you for your kind words! We're thrilled to hear that Nuha provided excellent service and helped you with your MB 350 purchase. Enjoy your new vehicle, and we’re here for you anytime!
Google Review
- November 15, 2024
Kristian was an amazing sales rep throughout my entire buying process. I stopped by the dealership to ask general questions, since it was my first time purchasing a car, and the service was so great that I ended up purchasing the vehicle the next day.From the test drive, to walking me through the...
Response from the owner Replied: Juan, thank you so much for sharing your experience! We're thrilled to hear that Kristian provided such excellent service and made your first car purchase enjoyable. We’re glad you chose us, and we hope you’re loving your new vehicle! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your ride!
Google Review
- November 15, 2024
Zachary Schiafo-Heinz Is amazing salesman. We leased gls450 with great deal he was very helpful.
Response from the owner Replied: Jiyeon, thank you for your kind words! We're so happy to hear that Zachary provided you with excellent service and helped you find a great deal on your GLS450. If you need anything else, feel free to reach out. Enjoy your new ride!
Google Review
- November 14, 2024
Response from the owner Replied: Thank you for the 5-star rating! We’re thrilled you had a great experience and appreciate your support!
Google Review
- November 13, 2024
Response from the owner Replied: Chao, we truly appreciate your 5-star rating! Glad we could meet your expectations—thank you for choosing us!
Google Review
- November 12, 2024
Response from the owner Replied: Keith, thanks for the great rating! We're thrilled you had a positive experience with us and can't wait to welcome you back next time!
Google Review
- November 11, 2024
I recently visited the Mercedes dealership and had the pleasure of working with Onell Farier, the product concierge. Although I didn't end up purchasing a new car during my visit, I was thoroughly impressed with the level of service I received.Onell took the time to walk me through the features of...
Response from the owner Replied: Vincent, thank you so much for sharing your experience! We're thrilled to hear that Onell was able to provide such excellent service and make your visit enjoyable and informative. His dedication to helping customers is truly appreciated, and we’re glad to know you left with more confidence in your vehicle. We’ll be sure to pass along your kind words to Onell, and we hope to assist you again in the future when you're ready to make your next purchase.
Google Review
- November 11, 2024
Response from the owner Replied: We appreciate your 5-star rating! Thank you for choosing us, and we look forward to serving you again in the future!
Google Review
- November 11, 2024
Response from the owner Replied: Lillian, thanks for the great rating! We're thrilled you had a positive experience with us and can't wait to welcome you back next time!
Google Review
- November 11, 2024
I’ve been a BMW driver for 20 years and decided to look at a Mercedes SUV. ROB Cocco was my sales person. Rob was professional, congenial, thorough, low pressure and got me into a new Mercedes on the spot and bought out my BMW. Couldn’t have gone smoother
Response from the owner Replied: Ken, thank you for sharing your experience! We're thrilled to hear that Rob made your transition from BMW to Mercedes so seamless. His professionalism and low-pressure approach truly make a difference, and we're so glad he was able to help you find the perfect vehicle. Enjoy your new Mercedes, and don't hesitate to reach out if you ever need anything else!
Google Review
- November 10, 2024
These wonderful people went the extra mile for me so I could have the car of my dreams!Thank you so much!
Response from the owner Replied: Thank you for your kind words! We're thrilled we could help you get the car of your dreams. Enjoy your new ride, and we're here whenever you need us!
Google Review
- November 09, 2024
This was a great experience. We walked in to just look, and our salesman, Kristian Klouda, was able to get us out of our leases, and into two new beautiful cars! Jason was very informative when helping us set up our cars, as well. We are so happy with our cars, and would absolutely recommend MB of...
Response from the owner Replied: Thank you for the great feedback! We're so glad Kristian and Jason made your car-buying experience quick and seamless. Enjoy your new cars, and we appreciate your recommendation! Feel free to reach out anytime.
Google Review
- November 07, 2024
Response from the owner Replied: Wayne, we appreciate your 5-star review! It means a lot to us. If there's anything we can do to make your next visit even better, feel free to let us know!
Google Review
- November 07, 2024
Response from the owner Replied: David, thank you for the fantastic 5-star rating! We're so happy to hear you had a great experience with us. If you ever need anything, we're here to help!
Google Review
- November 07, 2024
I recently purchased my car from Mercedes-Benz of Paramus, and it was truly an exceptional experience! Andrew Franco went above and beyond, picking me up at the Ridgewood Train Station in my new car. I let him drive, and he treated me to a scenic tour of Paramus. We even made a quick stop for ice...
Response from the owner Replied: Edmond, it’s great to hear that your experience at Mercedes-Benz of Paramus was so exceptional! We’re thrilled that Andrew, Hassan, and Nick made the process enjoyable and stress-free, and we love the personal touch Andrew added with the scenic tour and ice cream stop! Thank you for sharing your experience and for the high recommendation. Enjoy your new car, and we look forward to serving you again in the future!
Google Review
- November 06, 2024
5/10/2024 i bought a new car in Paramus New Jersey. i live in Brooklyn. it takes two hours to get to store. 6/19/2024 check my tires manufacturing date for the first time. the right front wheel passenger front actually 4522, made in 2022. the other tires are 0624, which are made in 2024. no wonder...
Response from the owner Replied: Thank you for sharing your feedback with us. We understand the importance of transparency when it comes to our products and services, and we strive to provide clear communication on matters like tire production dates. As we discussed previously, the production date (DOT) on tires is determined by the manufacturer and unfortunately is not something we can control directly. Our goal is always to provide thorough and accurate information, and I appreciate the opportunity to clarify this in detail with you before. If there’s anything further we can assist you with, please don’t hesitate to reach out. Thank you again for your understanding.
DealerRater Review
- November 06, 2024
I've dealt with Rob on car purchases for both my son's. He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times
Dealer Replied: Thank you so much for your kind words! We’re thrilled to hear that Rob provided you with such great experiences. His straightforward approach and dedication to making the process smooth are what we strive for with every customer. We truly appreciate your recommendation and look forward to working with you again in the future!
Cars.com Review
- November 06, 2024
I've dealt with Rob on car purchases for both my son's. He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times
Dealer Replied: Thank you so much for your kind words! We’re thrilled to hear that Rob provided you with such great experiences. His straightforward approach and dedication to making the process smooth are what we strive for with every customer. We truly appreciate your recommendation and look forward to working with you again in the future!
Google Review
- November 06, 2024
Onnel was very knowledgeable and helpful. Explained in great detail the ins and outs of the car. The staff at this location are all very patient and friendly.
Response from the owner Replied: Stacy, thank you for sharing your experience! We're so glad to hear that Onnel provided you with knowledgeable and helpful service. It's great to know that our team made the process smooth and enjoyable for you. We truly appreciate your kind words and look forward to assisting you again in the future!
Google Review
- November 05, 2024
I have an amazing experience buying my car at Mercedes of Paramus. Absolutely very happy with my purchase 🤩🤩Thanks to my sales person Keenan peterkin and the manager Juan Ospina for helping me with my purchase
Response from the owner Replied: We’re so glad to hear about your amazing experience! Thank you for sharing your kind words. Keenan and Juan will be thrilled to know they made such a positive impact. We’re happy you’re loving your new car and look forward to helping you again in the future. Enjoy the ride!
Google Review
- November 05, 2024
This is my first time leasing a car and i wasn’t sure how the process works. Ran in to this gentleman name George one of the sales person there and he was great, very professional and honest. I have to admit i was a bit of pain, but after 3 visits, Grorge assured that i got the best deal...
Response from the owner Replied: Thank you for sharing your experience! We’re so glad George could help make your first leasing experience smooth and stress-free. His professionalism and honesty are exactly what we aim for, and we’re thrilled you’re happy with the deal you got! We appreciate your patience and look forward to helping you again in the future. Enjoy your new ride!
Google Review
- November 05, 2024
Our experience with Nuha was nothing but smooth sailing. She was extremely knowledgeable and helpful. Highly recommend her!
Response from the owner Replied: Carolyn, we're so glad to hear that your experience with Nuha was smooth sailing! She's a true professional, and we're thrilled she could help make the process easy for you. Thank you for the recommendation, and we look forward to assisting you again in the future!
Google Review
- November 05, 2024
Oh my god. Andrew is pretty nice Salesman. I super love here. Andrew was very kind and patient when I been there. Benz should be proud of you guys have so good salesman. Thank you Mercedes. I'll coming back very soon。
Response from the owner Replied: We’re so happy to hear you had such a great experience with Andrew! He truly goes above and beyond to make sure every customer feels valued and taken care of. Thank you for your kind words, and we look forward to welcoming you back soon! Enjoy your new ride!
Google Review
- November 04, 2024
First Mercedes vehicle purchase for me. Could be the start of more ! Gino Ripley, my sales rep, was a pleasure to work with, knowledgeable, courteous and hustled to show me several vehicles. The pre-owned car I chose was delivered in spotless condition.
Response from the owner Replied: Thank you so much for the fantastic review! We’re thrilled to hear that your first Mercedes purchase was such a positive experience. Gino Ripley will be happy to know how much you appreciated his knowledge, courtesy, and dedication to helping you find the right vehicle. We’re also glad you’re enjoying your spotless pre-owned car! Here’s to many more great experiences with us in the future. Enjoy your new ride, and we look forward to seeing you again!
Google Review
- November 04, 2024
Response from the owner Replied: Frank, thank you so much for the 5-star review! We truly appreciate your support and are thrilled to know you had a great experience. If there’s anything else we can assist with, feel free to reach out. We look forward to serving you again soon!
Google Review
- November 04, 2024
Left by Jesus H.
Brandon was great. It’s the third car I get from you guys. He’s definitely the reason I keep on coming back. Possibly working on a second deal.
Response from the owner Replied: Thank you for the amazing review and your continued trust in us! We're thrilled to hear that Brandon has been such a key part of your positive experiences—he’ll be so happy to know he’s earned your loyalty. We truly appreciate your business and look forward to assisting you with any future needs.
Google Review
- November 02, 2024
Response from the owner Replied: Mike, thank you so much for the 5-star rating! We’re thrilled you had a positive experience with us. Your support means a lot, and we look forward to serving you again!
Google Review
- November 01, 2024
Kristian K. made the whole process of getting into a new vehicle seamless. After dealing with multiple other Mercedes dealerships, Paramus by far surpasses the others.
Response from the owner Replied: Thank you for your kind words! We're thrilled to hear that Kristian made your experience smooth and enjoyable. It’s wonderful to know that Paramus stood out among other dealerships. We appreciate your trust and look forward to serving you again in the future!
Google Review
- November 01, 2024
Response from the owner Replied: Thank you so much for the 5-star rating! We truly appreciate your support and look forward to serving you again soon!
Google Review
- November 01, 2024
This is probably my 2 or 3 times purchased cars from this dealer.This time I purchased preownd vehicle from this location.But sales person Nuha Ksheboon seems not very qualified.1. Never return either phone calls or emails or even texts. Very unprofessional communication skills!!!2. Customer...
Response from the owner Replied: Thank you for sharing your experience. We sincerely apologize that this purchase did not meet the high standards you’ve come to expect from us. Your feedback is extremely important, and we take your concerns seriously. It is concerning to hear about the communication issues and the unresolved problems with your vehicle. This is not reflective of the professional and attentive service we strive to provide every customer. We would like to escalate this matter to ensure your concerns are addressed promptly. Please reach out to our management team at (201) 977-6365 so we can assist you further and work toward a resolution. We value your loyalty as a repeat customer and are committed to making this right. Thank you for bringing this to our attention.
Google Review
- November 01, 2024
Just leased a car from them yesterday. Kristian was great and very accommodating in helping me switch cars from what we had initially decided. The entire staff was professional and treated us well.
Response from the owner Replied: Thank you for sharing your experience! We’re thrilled to hear that Kristian was accommodating and that our staff provided professional service throughout your leasing process. Enjoy your new car, and we look forward to assisting you again in the future!
Google Review
- October 31, 2024
The worst service ever they put you hold for 1 hours then they hang up shame shame
Response from the owner Replied: We deeply regret to hear about your frustrating experience. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience you faced. Your feedback is invaluable, and we will address this issue with our team immediately to ensure better service in the future. If there’s anything we can assist you with, please feel free to reach out directly, and we’ll do our best to resolve your concerns promptly. Thank you for bringing this to our attention.
Google Review
- October 31, 2024
I bought a 2022 GLS, and it was an amazing experience. Consultant Juliet did a great job—it’s the kind of dealership that genuinely wants to help meet your needs rather than just charge you for things you don't need or treat you poorly.The process was quick, the service outstanding, and I have no...
Response from the owner Replied: Thank you for your fantastic review! We're so glad to hear that Juliet provided you with such great service during your purchase of the 2022 GLS. Our team truly values helping our customers find exactly what they need. Enjoy your new vehicle, and we look forward to seeing you again soon!
Google Review
- October 31, 2024
Andrew was great! Helped me to choose my Mercedes and took time to go over different numbers with me. Happy customer!
Response from the owner Replied: Kristina, thank you for your wonderful review! We're thrilled to hear that Andrew provided you with excellent service in choosing your Mercedes. Enjoy your new ride, and we look forward to seeing you again soon!
Google Review
- October 30, 2024
Second time I have purchased a car from Henri Sabar at Mercedes of Paramus. Great experience! From the beginning to the end of the purchase Henri looked after everything. A true professional. Thanks Henri.
Response from the owner Replied: John, we're so pleased to hear you had another great experience with Henri! He truly is dedicated to making the car-buying process smooth and enjoyable. Thank you for choosing Mercedes-Benz of Paramus again—we look forward to serving you in the future!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for the 5-star rating! ⭐ We're so glad you had a great experience, and we look forward to serving you again!
Google Review
- October 29, 2024
Jorge was fantastic. Great guy got it done for us quickly.
Response from the owner Replied: We’re so glad to hear that Jorge provided fantastic service and got everything done quickly for you! Our team is dedicated to making the process smooth and efficient, and it’s great to know Jorge hit the mark. If you have any more needs in the future, don’t hesitate to reach out!
Google Review
- October 27, 2024
Great experience! The team at Mercedes Benz of Paramus made everything easy and stress-free. They were friendly, knowledgeable, and never pressured me into anything. From start to finish, I felt well taken care of, and I couldn’t be happier with my new car. Highly recommend them if you’re looking...
Response from the owner Replied: Daniel, thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our team at Mercedes Benz of Paramus. It’s great to know that you felt supported and stress-free throughout the process. Congratulations on your new car, and we appreciate your high recommendation. We look forward to seeing you again soon!
Google Review
- October 27, 2024
If it was not for Nuha Ksheboon’s attention and excellent customer care, I would not have bought my Mercedes GLE 450 from this dealership. Despite all the messiness I had to deal with from the dealership’s service area, Nuha was made me feel like I matted as a customer! I will definitely go...
Response from the owner Replied: Carmella, it’s fantastic to hear that Nuha provided you with such exceptional care during your purchase! We appreciate your feedback and are glad she made you feel valued. Your experience matters to us, and we hope to assist you again in the future!
Google Review
- October 25, 2024
Excellent customer service!!! My salesperson was Turk and he was exceptional. Very professional and he was able to arrange for me to come in and drive the car home the same day.
Response from the owner Replied: Thank you for the fantastic feedback! We’re thrilled to hear that Turk provided you with exceptional service and made the process so efficient. His professionalism and dedication to getting you on the road the same day truly set him apart. Congratulations on your new car, and please let us know if there’s anything more we can assist you with!
Google Review
- October 25, 2024
Wow, what a great experience. Couldn’t be happier about the entire process! Big shoutout to my sales rep, David Mosio . He is honest, very knowledgeable and just an overall great guy! I never felt any pressure and am super excited to own my first MB!
Response from the owner Replied: Hi Joe, thank you for the amazing review! We’re thrilled to hear that you had such a positive experience and that David provided you with honest and knowledgeable service. Congratulations on your first Mercedes-Benz! If you need anything in the future, we’re here to help!
Google Review
- October 24, 2024
Response from the owner Replied: Thank you for the 5-star review! We're thrilled to know you had a great experience with us. Your satisfaction is our top priority, and we’re here to help whenever you need. Enjoy your new vehicle, and thank you for choosing us!
Google Review
- October 24, 2024
Derrick Fox, David Wong and Karl Pelc were instrumental in ensuring that my husband and I had a wonderful experience at Mercedes-Benz of Paramus. They were courteous, professional and demonstrated a genuine interest in us and in providing excellent customer service. Overall, all three of them...
Response from the owner Replied: Thanks Maxine! We're happy our team was able to help!
Google Review
- October 23, 2024
We recently found ourselves in a difficult situation where our previous car needed a complete engine replacement, leaving us upset and stressed about buying a new car unexpectedly. Thankfully, Henri Sabar at Mercedes Benz turned this experience around for us. He was patient, understanding, and...
Response from the owner Replied: Gail, thank you for sharing your experience with us! We’re so glad to hear that Henri was able to turn things around for you during such a challenging time. His professionalism and genuine care truly make a difference, and we appreciate your recommendation. We look forward to assisting you again in the future!
DealerRater Review
- October 23, 2024
Turk made it happened! Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soon it will be for me😃
Dealer Replied: Hi Grace, it’s fantastic to hear such positive feedback about Turk! We're very glad to know he made a difference for you and your son. Looking forward to working with you soon!
Cars.com Review
- October 23, 2024
Turk made it happened! Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soon it will be for me😃
Dealer Replied: Hi Grace, it’s fantastic to hear such positive feedback about Turk! We're very glad to know he made a difference for you and your son. Looking forward to working with you soon!
Google Review
- October 22, 2024
The sale associate Steven ocampo did a great job helping me secure this beautiful vehicle for my family and I recommend everyone to come see him.
Response from the owner Replied: Hassan, we’re so glad to hear about your experience with Steven! It’s wonderful that he was able to help you find the perfect vehicle for your family. Thank you for the recommendation—we look forward to seeing you again soon!
Google Review
- October 22, 2024
Bought a 2020 CLA 250 on 6/5/20. Had an amazing experience with their entire team. My sales rep Jieun deserves a raise! Lol we even had chocolate ice cream. Such an easy process. Definitely recommend.
Response from the owner Replied: Thank you for sharing your updated feedback. We're sorry to hear that your experience did not meet expectations after initially being satisfied. Customer satisfaction is our top priority, and we want to make things right. Please reach out to us directly at (201) 977-6365 so we can address any concerns and resolve the issues you faced. Your experience matters to us, and we hope to have the opportunity to regain your trust.
Google Review
- October 22, 2024
I recently purchased my GLA AMG from Keenan at Mercedes Benz Paramus, and I couldn't be more pleased with the experience. This is the third car from this dealership since August, and the exceptional quality of customer service has consistently impressed me. Keenan was knowledgeable, attentive, and...
Response from the owner Replied: Thank you for your kind words! We’re delighted to have you as a customer and are so glad that Keenan and Gio provided you with such excellent service. Your satisfaction is our top priority, and we can’t wait to help you again in the future. Enjoy every drive in your GLA AMG!
Google Review
- October 21, 2024
Great customer service and communication. Very proffesional. Juliet accomodated our busy schedule and stayed past closing time mulitple times. We didn't feel like we were preasured to make a decion, unlike other dealerships.Their fees are also very reasonable; pretty standard doc fee and couple...
Response from the owner Replied: Thank you for your thoughtful review! We're glad to hear that Juliet provided you with great customer service and accommodated your busy schedule. It's important to us that our customers feel no pressure during their decision-making process. We appreciate your understanding regarding the trade-in value and are happy that you felt at ease with the warranties on your certified pre-owned vehicle. Thank you for recommending us, and we hope to see you again soon!
Google Review
- October 20, 2024
Juliet Kim is amazing and she kept her word when it came to the car that I was looking for along with the color I wanted.
Response from the owner Replied: Thank you for the wonderful review! We're thrilled to hear that Juliet delivered exactly what you were looking for. Your satisfaction is our top priority, and we appreciate your trust in us!
Google Review
- October 19, 2024
Left by Albert C.
Please ask for Andres. He provided exceptional service and went above and beyond through the car search / purchase process. Very transparent and knowledgeable as well.
Response from the owner Replied: Thank you for your recommendation, Albert. We’re thrilled to hear that Andres provided you with exceptional service and made your car search and purchase process so smooth. Transparency and knowledge are key, and we’re glad you experienced that. We appreciate your feedback and look forward to serving you again!
Google Review
- October 19, 2024
Response from the owner Replied: Thank you so much for the 5-star review! We truly appreciate your support and look forward to serving you again in the future!
Google Review
- October 19, 2024
PlaceMalo
Response from the owner Replied: Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We take all concerns seriously and are committed to improving our service. Please reach out to us directly at (201) 977-6365 so we can address your issues and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Google Review
- October 18, 2024
Response from the owner Replied: Hi Dacia, thank you for the 5-star review! We appreciate your support and look forward to serving you again soon!
Google Review
- October 18, 2024
The best dealership ever.I strongly recommend Chris Jung.Two Thums up !
Response from the owner Replied: Thank you so much for the fantastic recommendation! We're thrilled to hear you had such a positive experience with Chris Jung. Your support means a lot to us, and we can’t wait to assist you again!
Google Review
- October 17, 2024
NOTE!! The 1 star is for the car not the Dealer.These guys do a good job but the car is CRAP......2021 GLC63AMG. Purchased one month ago - CPO car. I am from central NY and picked up the car and drove it home.It has been in the shop (Romano Mercedes Syracuse) for 34 of the last 40 days. Not one...
Response from the owner Replied: Thank you for sharing your feedback with us, and we're genuinely sorry to hear about the frustrations you've experienced with your vehicle. While we’re glad our team was able to provide good service, it's truly disappointing to know that your experience with the car itself hasn’t met expectations. We understand how frustrating repeated issues can be, especially when they interfere with your schedule and confidence in the vehicle. If there's anything we can do to support you further, please don’t hesitate to reach out. We hope your future drives bring smoother experiences, and we appreciate you giving us the opportunity to assist you.
Google Review
- October 17, 2024
Do not purchase any additional packages when purchasing the car. They have been lying for 4 months to cancel the package. This dealership does not suit a brand like Mercedes. If you don't want to be scammed, work with another dealer.
Response from the owner Replied: Thank you for your feedback, and we sincerely apologize for the frustration you've experienced regarding the additional packages. It’s disappointing to hear that this issue has not been resolved in a timely manner. We strive to provide transparent and honest service, and we regret that we fell short in your case. We appreciate you bringing this to our attention, and your concerns will be taken seriously as we work to improve our processes. If you would like to discuss this further or seek assistance in resolving the matter, please reach out directly at (201) 977-6365. Your satisfaction is important to us, and we want to make things right.
Yelp Review
- October 16, 2024
I purchase a pre-owned BMW 430I from Mercedes of Paramus om Sept 16th. It was only after I purchase and paid for the car that I was informed there was only one key. A replacement key costs $450. This is LIthis Motors owned store and I have purhased several vehicles from their BMW and Mercedes...
Mike G. Replied: Gary, we appreciate your feedback and take your concerns seriously. We will use your response as a training moment for our staff to improve our service. Just to clarify, we only provide a second key for certified Mercedes vehicles unless we receive a second key from the previous owner. Thank you for bringing this to our attention.
Google Review
- October 16, 2024
Response from the owner Replied: Hi Ali, thank you so much for the 5-star rating! We appreciate your support and look forward to serving you again soon!
Google Review
- October 15, 2024
Zac was a great salesperson to deal with, found a car I liked on their site, went to look at the car and in a few hours it was mine. Thanks again Zac!
Response from the owner Replied: Thank you for sharing your experience! We’re so glad to hear that Zac was able to help you find the perfect car and make the process smooth and quick. Enjoy your new ride, and don’t hesitate to reach out if you need anything else!
Google Review
- October 15, 2024
I've been a customer of Mercedes-Benz of Paramus for the past 16 years. I've have always been treated with respect by the Sales and Service Departments. I would highly recommend them. My salesperson was Andrew Franco, he is an amazing salesman. He treated myself and my wife with respect and...
Response from the owner Replied: Thank you for sharing your five-star experience! We are thrilled to hear that you've found Andrew Franco to be so helpful and you're pleased with everything.
Google Review
- October 14, 2024
It started when we walked in the door and were greeted at the front desk. We met our salesman named Chris and throughout the entire process ending with David the finance manager, we had nothing but a excellent experience. Everyone was friendly and knowledgeable. We couldn’t ask for a better process....
Response from the owner Replied: Thank you so much for your wonderful review! We're delighted to hear that Chris, David, and the rest of our team made your experience so enjoyable. Your satisfaction is our top priority, and we hope you love your new car. We look forward to seeing you again soon!
Yelp Review
- October 14, 2024
The worst experience. I worked with one gentlemen who had some sort of attitude from the get go. He was not timely, not professional and wasted a lot of our time. His communication sucked I had to call daily over two weeks to find out what was going on with my vehicle. Avoid David Rovello - FIND...
Google Review
- October 12, 2024
Response from the owner Replied: Thank you so much for your 5-star review! We're thrilled to see your positive rating. If you ever have any feedback or questions, feel free to reach out. We look forward to serving you again!
Google Review
- October 12, 2024
Nice welcoming at the entrance, followed by a helpful, friendly Mercedes Benz agent.
Response from the owner Replied: Thank you for your feedback! We’re glad to hear that you felt welcomed and received friendly service from our Mercedes-Benz team. We strive to create a positive experience for all our visitors, and your kind words motivate us to keep doing our best. If you need any assistance in the future, don’t hesitate to reach out. We look forward to seeing you again!
Google Review
- October 11, 2024
I had a very positive experience working with Paramus MB. The were fair, honest and responsive. Nuha was outstanding. This is the third car I have purchased from Paramus MB.
Response from the owner Replied: Thank you for your fantastic review! We’re so glad to hear that you had a positive experience with us, and it’s wonderful to know that Nuha provided outstanding service. We truly appreciate your loyalty after three purchases and look forward to continuing to serve you in the future! Enjoy your new car!
Google Review
- October 11, 2024
excellent experience with Mercedes of Paramus, Robert Cocco was awesome
Response from the owner Replied: Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with us and that Robert Cocco made such a positive impact. If you need anything else or have more to share, feel free to reach out. Enjoy your vehicle!
Google Review
- October 11, 2024
Response from the owner Replied: Hi Kevin, thank you for the 5-star review! We appreciate your support and look forward to serving you again soon!
Google Review
- October 10, 2024
Don’t walk but run and ask for Kristian Klouda! Mercedes Benz of Paramus is so lucky to have a patient and knowledgeable sales representative that guided us through our purchase. He broke down the differences between models and made our dream come true of joining the MB family. It was a pleasure...
Response from the owner Replied: Thank you for the fantastic review! We’re thrilled to hear about your experience with Kristian at Mercedes Benz of Paramus. It’s great to know he helped make your dream of joining the MB family a reality. Your recommendation means a lot to us, and we appreciate you sharing your experience with others. Enjoy your new car, and we look forward to seeing you again!
DealerRater Review
- October 10, 2024
Very Poor Customer Service!! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused to provide a replacement key saying that you only receive what whatever keys came with a pre-owned car. I explained to him...
Consumer Replied: I should not have had to pay for a key when the missing key was not disclosed prior to purchase. I reached out to Dennis Adams, the General Sales Manager who should have been capable of providing me with reimbursement for a second key. Instead, he was arrogant and treated me as an adversary rather than a client. At a minimum, the dealership should send me a check for the $216 that I am out of pocket. Customer satisfaction should be a top priority for a car dealership.
Cars.com Review
- October 10, 2024
Very Poor Customer Service!! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused to provide a replacement key saying that you only receive what whatever keys came with a pre-owned car. I explained to him...
Consumer Replied: I should not have had to pay for a key when the missing key was not disclosed prior to purchase. I reached out to Dennis Adams, the General Sales Manager who should have been capable of providing me with reimbursement for a second key. Instead, he was arrogant and treated me as an adversary rather than a client. At a minimum, the dealership should send me a check for the $216 that I am out of pocket. Customer satisfaction should be a top priority for a car dealership.
Google Review
- October 09, 2024
Worked with Keenan Peterkin, and he gave me a 5 star experience. There was no hesitation in resolving any issues and concerns that I had with my used car purchase. I am an extremely happy customer and I would recommend that anyone looking to purchase a Mercedes Benz ask for Keenan at Mercedes Benz...
Response from the owner Replied: Thank you for your amazing review, Eddie! We’re thrilled to hear that Keenan provided you with a five-star experience and was able to address all your concerns with ease. Your recommendation means a lot to us! Enjoy your new Mercedes-Benz, and we look forward to serving you again in the future!
Google Review
- October 08, 2024
I’ve been to this place a couple times and I fully dislike the service. There’s times where I went dressed casually and with designers and the attention has always been drastically different. I’m a young minority man and I’ve had a Benz since 20 years old. Just bcause I’m young and not dressed...
Response from the owner Replied: Thank you for sharing your experience, and I sincerely apologize for the service you received. We strive to provide equal and respectful treatment to all our customers. Your feedback is important, and we take it seriously as we continuously work to improve our service. I hope you’ll consider giving us another chance in the future.
Google Review
- October 08, 2024
Best, simplest, and easiest car purchase I have ever had. Work with Henri directly he is truly exceptional at what he does!!
Response from the owner Replied: We appreciate your great feedback! It's so nice to hear that your car purchase was so seamless. Henri truly excels at what he does, and we're thrilled you had the chance to work with him. Enjoy your new car, and we can’t wait to see you again!
Google Review
- October 07, 2024
Claudio, Tamar and the rest of the MB Paramus service team provide consistently excellent service. The quality of service is always excellent but more importantly the high quality of communication and consideration are what separates this dealership from the other lux dealerships with whom I have...
Response from the owner Replied: Thank you for your wonderful feedback, Adam! We're thrilled to hear that Claudio, Tamar, and the MB Paramus team consistently provide excellent service and communication. We appreciate your support and look forward to serving you again! Enjoy your S500!
Google Review
- October 07, 2024
I found my perfect vehicle here and Giovanny R went over and above to help me with the processEven on his Day Off !Hopefully I’ll be back one day to get another !
Response from the owner Replied: Thank you for your wonderful feedback! We're thrilled to hear that Giovanny R went above and beyond to assist you, even on his day off. It's fantastic that you found your perfect vehicle with us! We look forward to welcoming you back for your next purchase. Safe travels in your new ride! 🚗✨
Google Review
- October 05, 2024
Purchased a GLE this weekend. I would definitely recommend this dealership and their service, and I would definitely recommend Henri as a salesmen he was very patient with us and took care of everything smoothly
Response from the owner Replied: Thank you for your fantastic review! We're delighted to hear you had a great experience purchasing your GLE. Henri is indeed a valued member of our team, and we appreciate your kind words about his patience and professionalism. We look forward to serving you again in the future!
Google Review
- October 05, 2024
Claudio Claro!!!! All I have to say is WOOOOOOWWWW. He gave me an exceptional service today and DID NOT rush me or make feel insignificant. I will forever be loyal to Paramus Mercedes-Benz. Top-Tier rating.
Response from the owner Replied: We’re so glad to hear you had a great experience with Claudio! Thank you for your loyalty to Paramus Mercedes-Benz. We look forward to helping you again with any future needs.
Google Review
- October 05, 2024
Henri Saber delivered an exceptional experience, demonstrating both attentiveness and respect throughout the process. He genuinely listened to my needs and helped me find the perfect car without any pressure. I also want to highlight the rest of the staff; everyone from the finance team to the front...
Response from the owner Replied: We’re thrilled to hear about your exceptional experience with Henri and our team! Thank you for your kind words and for choosing Mercedes Paramus. We look forward to serving you again!
Google Review
- October 04, 2024
I have to admit-- I was a bit nervous about coming into this particular dealership on a teacher's budget looking to buy a pre-owned Honda. Nonetheless, my whole experience was great! I dealt directly with Henri, and he was punctual, communicative, respectful, informative, even-tempered, and more. I...
Response from the owner Replied: Thank you for sharing your detailed feedback and for highlighting the positive aspects of your experience with Henri. We're thrilled to hear that he provided excellent service and made the car-buying process a refreshing one for you. That said, we’re very sorry to hear about the issue with your Honda Civic and understand your concerns regarding the ECM failure. We take these matters seriously, and we’d like the opportunity to assist you. Please contact us directly at (201) 977-6365 so we can work towards finding a solution. Thank you again for your feedback, and we hope to help resolve this situation.
Google Review
- October 04, 2024
Robert Cocco at Mercedes Paramus provided an exceptional car-buying experience. His deep knowledge of Mercedes vehicles and ability to match my needs with the perfect car were impressive. Robert was patient, transparent, and never pushy throughout the process. He went above and beyond in explaining...
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Robert Cocco provided you with such an exceptional car-buying experience at Mercedes Paramus. His dedication to understanding your needs and ensuring a smooth process truly sets him apart. We appreciate your recommendation and will make sure to pass along your kind words to Robert. Enjoy your new Mercedes, and if you need anything in the future, don’t hesitate to reach out!
Google Review
- October 04, 2024
I like to express my appreciation for the service I received from Zachary Heinz during my recent visit. He took the time to understand my needs and he patiently answered all my questions, providing valuable insights that helped me make an informed decision. What stood out the most was his...
Response from the owner Replied: Thank you for sharing such a wonderful review! We're thrilled to hear that Zachary provided you with exceptional service and went the extra mile to ensure your satisfaction. It's great to know he took the time to understand your needs and provide valuable insights throughout the process. We truly appreciate your recommendation and look forward to welcoming you back in the future. If you ever need anything, don't hesitate to reach out!
Google Review
- October 04, 2024
Outstanding team at Mercedes Benz of Paramus! Highly recommend this store.
Response from the owner Replied: We're thrilled to hear you had an outstanding experience at Mercedes Benz of Paramus! Thank you for your high recommendation; it means a lot to our team. We look forward to welcoming you back soon!
Google Review
- October 04, 2024
I appreciated Andrew's responses to my needs and requests. His listening skills, tenacity and commitment to quality customer service resulted in a feeling of confidence in purchasing a pre-owned car.
Response from the owner Replied: Thank you for your wonderful feedback! We’re thrilled to hear that Andrew provided you with such attentive and committed service. It’s great to know that his listening skills and dedication made you feel confident in your purchase. If you need anything else in the future, don’t hesitate to reach out! Enjoy your new car!
Google Review
- October 04, 2024
Had multiple challenges to get my latest Mercedes across the finish line. I teamed up with Henri from the Paramus dealership who certainly went the extra mile to complete the transaction and get me into that beautiful car. Very professional experience!
Response from the owner Replied: Hi John, thank you for sharing your experience! We're glad Henri could assist you in overcoming the challenges and help you drive away in your new Mercedes. We appreciate your kind words and look forward to serving you again in the future! Enjoy your beautiful car!
Google Review
- October 04, 2024
Andres was the absolute best. Very honest people and dealership. Richard was helpful in the closing process as well. I would highly recommend purchasing a vehicle here and ask for Andres.
Response from the owner Replied: Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with Andres and Richard. Honesty and excellent service are our top priorities, and it’s wonderful to know we met those standards for you. We truly appreciate your recommendation and look forward to helping you again in the future!
Google Review
- October 04, 2024
Robert D. Cocco is the only person helping me out for baying a new Sprinter Cargo van I’m very happy with him very grateful and very nice guy thank you Robert
Response from the owner Replied: Thank you for your kind words! We're so glad to hear that Robert provided you with excellent service while helping you purchase your new Sprinter Cargo van. It’s wonderful to know you had such a positive experience. We appreciate your gratitude and look forward to assisting you again in the future! Enjoy your new van!
Google Review
- October 04, 2024
what a wonderful experience. From my initial conversations with Alison and sales consultant David, it was definitely a pleasure. The price was right and time spent in the huge dealership was certainly a plus. I highly recommend doing business with Paramus and David. Well done.
Response from the owner Replied: Thank you so much for your kind words! We’re delighted to hear that you had such a wonderful experience with Alison and David. It's great to know you found the perfect price and enjoyed your time at our dealership. We truly appreciate your recommendation and look forward to serving you again in the future. Well done to the team, and congratulations on your new vehicle!
Google Review
- October 04, 2024
Brandon is the best!
Response from the owner Replied: We're so glad to hear you think Brandon is the best! Thank you for your 5-star review—he truly appreciates it!
Google Review
- October 04, 2024
We had a wonderful experience with Mercedes Benz of Paramus. In particular, Nuha was fantastic to work with. She's both competent and empathetic and made our purchase process very seamless. Couldn't recommend her and the dealership more!
Response from the owner Replied: Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with Nuha at Mercedes Benz of Paramus. Her competence and empathy truly make a difference. We appreciate your recommendation and look forward to serving you again!
Google Review
- October 04, 2024
Best Car buying experience that I have ever had. Phil Battaglino is as good as it gets.
Response from the owner Replied: We’re thrilled to hear that you had the best car buying experience! Phil Battaglino truly goes above and beyond for our customers. Thank you for sharing your feedback, and we hope you enjoy your new vehicle!
Google Review
- October 04, 2024
I recently purchased two cars from Mercedes-Benz of Paramus store, and I was really happy about my experience. Mr. Naim Turk Bertam, the sales representative, was absolutely fantastic! From the moment I walked in, he was incredibly helpful, attentive to every detail, and genuinely invested in making...
Response from the owner Replied: We're thrilled to hear about your fantastic experience with Naim Turk Bertam at Mercedes-Benz of Paramus! His dedication and expertise truly make a difference in the car-buying process. Thank you for sharing your recommendation, and enjoy your new cars!
Google Review
- October 04, 2024
EXCELLENCE
Response from the owner Replied: We’re thrilled to hear you had an excellent experience! Your support means a lot to us. Thank you!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for the fantastic 5-star review! We're thrilled to hear you had a great experience. We look forward to seeing you again!
Google Review
- October 04, 2024
Worst service department. Was assured that a defective seal on my door that was initially coming out was fixed. However, the issue came back the following day. Complete waste of time. Do not recommend Mercedes Benz of Paramus.
Response from the owner Replied: Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your door seal repair. This is not the level of service we strive to provide. Please allow us the opportunity to make this right. We encourage you to reach out to our service center directly at (888) 685-9134 so we can address the issue and find a proper solution. Your satisfaction is important to us, and we hope to resolve this promptly.
Google Review
- October 04, 2024
nice car at a fair price..treated respectfully.chris, my salesperson, did a first class job. definitely would come back again
Response from the owner Replied: Hi Glen, thank you so much for your fantastic review! We're glad to hear you had a great experience with Chris and found the perfect car at a fair price. We can’t wait to welcome you back! Safe travels!
DealerRater Review
- October 02, 2024
Best dealership experience ever. Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to finish
Dealer Replied: Thank you for your amazing review! We're so glad to hear that Turk Bertan provided you with top-notch service, no matter your budget. We strive to treat every customer like family, and it’s great to know you felt that during your experience. Enjoy your new car, and we look forward to seeing you again!
Cars.com Review
- October 02, 2024
Best dealership experience ever. Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to finish
Dealer Replied: Thank you for your amazing review! We're so glad to hear that Turk Bertan provided you with top-notch service, no matter your budget. We strive to treat every customer like family, and it’s great to know you felt that during your experience. Enjoy your new car, and we look forward to seeing you again!
Google Review
- September 27, 2024
The staff was super helpful and professional.
Response from the owner Replied: Thank you for your feedback! We're glad to hear that our staff was helpful and professional. We look forward to serving you again!
Google Review
- September 27, 2024
Ben " the service advisor" is the rudest most unprofessional advisor. I had my car towed there for a flat tire. You can NEVER get anyone on the phone, HORRIBLE CUSTOMER SERIVCE!! ... If you need your car for day to day use like 1000 of others STAY AWAY from this location. It has been more than 6...
Response from the owner Replied: I’m very sorry to hear about your experience, and I appreciate you taking the time to share your concerns. It’s clear we fell short in providing the service you deserve, and I sincerely apologize for any frustration this has caused. I understand how important timely communication is, especially when dealing with vehicle issues. Please allow us the opportunity to address this situation. I recommend reaching out directly to our management team at (201) 977-6365 so we can resolve this for you and ensure it doesn’t happen again. Your feedback is invaluable in helping us improve our service. Thank you for your patience, and we hope to make this right.
Google Review
- September 27, 2024
My experience with Mercedes Benz of Paramus (Prestige Motors) are fantastic!!! The staff are very polite and nice at the dealership. I sometimes visit Mercedes Benz of Paramus every once in a while with someone and it is a big dealership. Mercedes Benz of Paramus is a great dealership to visit with...
Response from the owner Replied: Thank you for sharing your fantastic experience with Mercedes-Benz of Paramus! We're thrilled to hear that you find our staff polite and the dealership a welcoming place to visit with family and friends. Your kind words mean a lot to us, and we look forward to seeing you again soon!
Google Review
- September 27, 2024
I have been car shopping for over a month and Nuha and the team welcomed me and I could not be more pleased. The worked to explain every option and I did not get the vehicle I wanted I got one that was better!!
Response from the owner Replied: Thank you for sharing your experience! We’re so glad to hear that Nuha and the team made your car shopping journey enjoyable and that you found a vehicle that exceeded your expectations. If you have any more questions or need assistance in the future, feel free to reach out! Enjoy your new ride!
Google Review
- September 27, 2024
Andrés Liranzo, his attention was spectacular, very friendly, professional, charismatic, he answered all our concerns and we are very satisfied with his service.Andrés Liranzo , su atención fue espectacular, muy amable , profesional, carismático, respondió todas nuestras inquietudes y estamos muy...
Response from the owner Replied: ¡Muchas gracias por tus amables palabras! Nos alegra saber que Andrés Liranzo te brindó una atención espectacular y que estás satisfecho con su servicio. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Disfruta de tu nuevo vehículo!
Google Review
- September 27, 2024
I am extremely disappointed with the customer service at Mercedes-Benz of Paramus. After purchasing a vehicle from them, I have repeatedly tried to get in touch for important information regarding my car. However, it has been nearly impossible to reach anyone by phone, as it seems everyone is always...
Response from the owner Replied: Thank you for sharing your feedback.We sincerely apologize for the frustration you've experienced with our customer service. It’s disappointing to hear that your attempts to reach us have not been met with the attention you deserve. We value your concerns and would like to resolve this matter as quickly as possible. Please reach out to us directly at 844-775-4261, and we will make it our priority to assist you. Thank you for your patience, and we hope to improve your experience with us.
Google Review
- September 27, 2024
Made the process very easy. Henry Saber was extremely helpful.
Response from the owner Replied: It's great to hear that Henry Saber made your experience so easy! We appreciate your feedback and are glad you found our service helpful. Enjoy your new vehicle!
Google Review
- September 27, 2024
I am extremely disappointed with my experience at this Mercedes dealership. I purchased a pre-owned vehicle and was assured by the dealer that the car had no major incidents. The Carfax report also indicated that there were no significant repairs or issues with the vehicle. However, this turned out...
Response from the owner Replied: Thank you for your feedback. We take your concerns very seriously and are truly sorry to hear about your experience. This is not the standard of service we strive for, and we want to make things right. Please reach out to us directly at (201)-597-7102 so we can investigate this matter further and address your concerns. Your trust is important to us, and we appreciate the opportunity to resolve this issue.
Google Review
- September 27, 2024
excellent service and professionalism.
Response from the owner Replied: We appreciate your kind words, Marsha. It’s great to hear that you received excellent service. Thank you for choosing us!
Google Review
- September 27, 2024
Chris Jung made the process of buying my first car a breeze! He was extremely patient with me and my family as we asked all of our questions. The entire staff at MB of Paramus was so helpful and kind. I cannot recommend Chris and the team at MB Paramus enough!!!!
Response from the owner Replied: We're thrilled to hear about your positive experience with Chris Jung and our team! Making your first car purchase a breeze is what we strive for. Thank you for your kind words and recommendations! Enjoy your new car!
Google Review
- September 27, 2024
Robert was the best, he has patients, explains everything thoroughly, answered all my calls and went beyond to make sure we were totally satisfied. See robert if your looking to buy you will not be disappointed.
Response from the owner Replied: Hi Janice, thank you for sharing your experience! We're so glad to hear that Robert went above and beyond to ensure your satisfaction. Your recommendation means a lot, and we'll be sure to pass along your kind words to him!
Google Review
- September 27, 2024
I had an amazing experience at Mercedes-Benz in Paramus, New Jersey! From the moment I walked in, I felt welcomed and valued. My salesperson, Valeria, was incredibly knowledgeable and attentive. She took the time to understand my needs and guided me through the entire process without any pressure. I...
Response from the owner Replied: Thank you, Alexis, for sharing your amazing experience! We're thrilled to hear that Valeria provided you with such attentive and knowledgeable service, and that your car-buying process was stress-free. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back in the future!
Google Review
- September 27, 2024
Zach Heinz helped me with my recent lease at Mercedes-Benz of Paramus. He was very professional and transparent. I really enjoyed the experience.I highly recommend him and look forward to working with him again in the future!
Response from the owner Replied: Thank you for your kind words! We're delighted to hear that Zach provided you with such a positive leasing experience at Mercedes-Benz of Paramus. His professionalism and transparency are truly appreciated. We look forward to assisting you again in the future—enjoy your new lease!
Yelp Review
- September 23, 2024
I brought my car in on Tuesday the 17th of September. I had lost a sentimental diamond ring in between the two seat belt holders of the back seat of my car.Tamar and Claudio, the service manager are the BEST! Tamar attentively listened to the story of my lost ring and said, we will take care of...
Mike G. Replied: Hi Nora, thank you so much for sharing your wonderful experience! We're thrilled to hear that Tamar and Claudio went above and beyond to help you find your ring. Their dedication to customer care truly makes a difference, and we're glad to have such a fantastic team. Your appreciation means the world to us! If you need anything else, don’t hesitate to reach out.
Google Review
- September 22, 2024
Henri helped us to find what we really need and gave us a great deal.
Response from the owner Replied: Thank you for sharing your experience! We're glad Henri was able to help you find exactly what you needed and secure a great deal. If you have any more questions or need further assistance, feel free to reach out!
Google Review
- September 22, 2024
Purchased a 2020 outback with the help of sales person nicknamed Turk. Turk and the team at this dealership were pleasant to work with. They were able to accept my offer, hold the car, let me test drive and purchase my new car without any sales pitch. As someone who’s familiar with dealerships, this...
Response from the owner Replied: Thank you for sharing your experience! We’re thrilled to hear that Turk and the team made your 2020 Outback purchase smooth and enjoyable, without the typical sales pitch. We appreciate your recommendation and are so glad you found us to be one of the best! If you need anything else, feel free to reach out.
Google Review
- September 21, 2024
Bought eqe with Zach....buying the car was great experience with the dealership and Zach in particular
Response from the owner Replied: We’re delighted to hear that your experience buying the EQE with Zach was so positive! It’s great to know that both Zach and the dealership made the process enjoyable for you. If you need anything else, don’t hesitate to reach out. Enjoy your new car!
Google Review
- September 21, 2024
Had a great experience! I purchased a GLC63. I am from out of state and flew in to Newark, Uber to dealer and drove the car home. My sales rep was Joseph DeFrancesco and he did a great job.I strongly recommend Mercedes of Paramus to anyone looking for a pleasant and enjoyable purchase experience.
Response from the owner Replied: We’re thrilled to hear that you had such a great experience with your GLC63 purchase! It’s wonderful that Joseph DeFrancesco made the process smooth, especially with your out-of-state journey. Thank you for recommending Mercedes of Paramus—your kind words mean a lot to us. If you need anything in the future, don’t hesitate to reach out!
Google Review
- September 21, 2024
Response from the owner Replied: We truly appreciate you taking the time to share your experience. We always strive to provide 5-star service, if there anything else we could have done to improve your experience please let us know. Your input is invaluable in helping us improve!
Google Review
- September 20, 2024
Response from the owner Replied: Thank you for the 5-star review! We’re delighted you had a great experience. If there’s anything more we can do for you, just let us know!
Google Review
- September 18, 2024
My salesman, Andrew Franco, was able to relate to me and my style with a great feeling of ease. The entire process was comfortable and successful.
Response from the owner Replied: Hi Robert, thank you for sharing your experience! We're thrilled to hear that Andrew made your car-buying journey comfortable and enjoyable. We appreciate your trust in us!
Google Review
- September 18, 2024
Always a great experience dealing with Mercedes Benz of Paramus because of Adrian in the service department who goes above & beyond to explain things & take care of us. And purchasing our cars from Nuha is always a pleasure. She is truly one of a kind!
Response from the owner Replied: Thank you so much for your kind words! We're thrilled to hear that both Adrian and Nuha have made your experiences with Mercedes-Benz of Paramus exceptional. Adrian's dedication in the service department and Nuha's outstanding support in helping you with your car purchases truly reflect the level of care we strive to provide. We appreciate your loyalty and look forward to serving you again in the future!
Google Review
- September 17, 2024
Andrew was very helpful and not a pushy sales rep. It is my second experience here and will come back again, for sure!
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Andrew provided helpful and pressure-free service. We look forward to welcoming you back for your next visit!
Google Review
- September 17, 2024
Amazing experience overrall, came in and was treated very well by Rob one of the sales managers. Amazing communication and this guy alongside his finance manager Hasan genuinely went above and beyond to get me the deal I wanted. 10/10 would recommend anyone coming here.
Response from the owner Replied: Thank you for your wonderful feedback! We're so glad to hear that Rob and Hasan provided you with exceptional service. Your recommendation means a lot to us! Enjoy your new vehicle, and we look forward to seeing you again!
Google Review
- September 17, 2024
Just got an E class from MB of Paramus and Henri Sabar had helped me out. I got an amazing car with exceptional service. 👍 It was the best car buying experience. Top notch! I will be buying from here again 😊 Thank you Henri!
Response from the owner Replied: Thank you for your fantastic review! We're thrilled to hear you had an amazing experience with Henri. Enjoy your E-Class, and we look forward to helping you again in the future!
Google Review
- September 17, 2024
Very unprofessional staff . My car was not bought here so they don't seem willing to help me out. I had a small issue with MBUX connect so I went there. Service asked me to go to sales and sales asked me to go to service. Finally they have me make an appoinment which is a week away. I then went to...
Response from the owner Replied: We sincerely apologize for the negative experience you had with our team. This is not the level of service we aim to provide, and we understand your frustration with the lack of coordination. We appreciate your feedback and will address this with our staff to ensure better communication and assistance moving forward. If you'd like to discuss this further, please reach out to us directly at (866) 749-3920 so we can make it right. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Google Review
- September 16, 2024
I had a fantastic experience at Mercedes Paramus. Andrew Franco worked with me to secure the car I wanted at a reasonable and fair price. Very professional and friendly. Will definitely do business here again (hopefully soon!)
Response from the owner Replied: Thank you for the great feedback! We’re thrilled to hear that Andrew provided you with such a fantastic experience and helped you find the perfect car at a fair price. We look forward to seeing you again soon. If you need anything else, don’t hesitate to reach out.
Google Review
- September 16, 2024
Mercedes Benz of Paramus is extremely fortunate to have Mr. Joseph De Francesco serving their clients. He is professional, dedicated and a total class act. My auto shopping experiences over the years have been totally exceptional !!!
Response from the owner Replied: Thank you so much for your kind words! We’re thrilled to hear that Joseph De Francesco provided you with exceptional service. We’re proud to have him on our team and appreciate your positive feedback. If you need anything else or have any questions, feel free to reach out. Thanks for choosing Mercedes-Benz of Paramus!
Google Review
- September 16, 2024
Response from the owner Replied: Thank you for the 5-star review, Wendy! We’re delighted you had a great experience. If there’s anything more we can do for you, just let us know!
Google Review
- September 16, 2024
Keenan made the process of purchasing my car seamless! I cant thank him enough.
Response from the owner Replied: Thank you for your wonderful feedback! We’re thrilled to hear that Keenan made your car purchase seamless. Your satisfaction is our priority, and we’re glad he could help make the process smooth for you. If you need anything else, don’t hesitate to reach out. Enjoy your new car!
Google Review
- September 16, 2024
David Mosio made my C300 purchase an absolute breeze!The process was smooth, the price was surprisingly great, and his service was top-notch. I’ve bought cars before, but this was by far the best experience I’ve had. Paramus MB is hands down the best dealership around.Highly recommend David and the...
Response from the owner Replied: Thank you so much for the glowing review, Aleksandr! We’re thrilled to hear that David Mosio made your C300 purchase such a smooth and enjoyable experience. It’s fantastic to know you were pleased with the price and service. We truly appreciate your recommendation and are proud to be your top dealership choice. If you need anything else, don’t hesitate to reach out. Best regards, and enjoy your new car!
Google Review
- September 15, 2024
Such a pleasant experience and seamless process. Henri and David were a pleasure to work with and I’m so thankful for their follow up. Excellent customer service and I’ll be definitely coming to this location moving forward.
Response from the owner Replied: Thank you for the fantastic feedback! We’re thrilled to hear that Henri and David made your experience enjoyable and seamless. We look forward to seeing you again and providing top-notch service in the future!
Google Review
- September 15, 2024
Joe's exceptional service kept my interest and ultimately helped me feel at home with pursuit of a new vehicle. I would highly recommend Paramus Mercedes for future purchases.
Response from the owner Replied: Thank you so much for your kind words! We’re delighted to hear that Joe made your experience memorable and that you felt at home with us. Your recommendation is greatly appreciated, and we look forward to assisting you with future purchases!
Google Review
- September 12, 2024
I just bought a Mercedes S Class from Mercedes of Paramus Mrs. Juliet Kim sales representative she’s the took care of me and Mr. Juan Ospina is the business manager he helped me a lot with everything and when I went to pick up the car it took a few minutes so that all the procedures were ready...
Response from the owner Replied: Congratulations on your new Mercedes S-Class! 🎉🚗 We're thrilled to hear that Juliet Kim and Juan Ospina provided excellent service. Thank you for sharing your experience, and enjoy your new ride! If you need anything else, feel free to reach out.
Google Review
- September 11, 2024
Brandon was my sale associate and I will rate him 11/10 scale. No pressure for purchase.Awesome! Will do business again
Response from the owner Replied: We’re thrilled to hear that Brandon provided such an outstanding experience! 🌟 An 11/10 rating is fantastic, and we’re glad you felt no pressure during your purchase. We look forward to doing business with you again!
Google Review
- September 10, 2024
Response from the owner Replied: Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. If you have any feedback or need anything in the future, feel free to reach out. Thanks again for your support!
Google Review
- September 10, 2024
Found a used truck online and was put in touch with Robert. Robert was very professional and worked out a deal I couldn’t refuse. Everyone I talked to at the dealership or through email were awesome. Highly recommend purchasing any vehicle from this dealership. Robert, thank you for making this...
Response from the owner Replied: Thank you for sharing your experience! We’re thrilled to hear Robert and the team made your truck purchase so smooth and enjoyable. It’s great to know you enjoyed the café as well. If you need any further assistance or have more questions, feel free to reach out. Enjoy your new truck!
Google Review
- September 10, 2024
Sales process was fast and easy. Zack Heinz was the best to deal with.Straight foward and had all the product knowledge needed. Best experience ever, Thanks....
Response from the owner Replied: We're so glad to hear that Zack Heinz made your sales process fast and easy! 🎉 It's great to know he provided excellent product knowledge and made your experience outstanding. Thanks for your kind words and for choosing us! If you need anything else, just let us know.
Google Review
- September 10, 2024
It was a quick and easy process by Juliet Kim that I had a new car from Paramus Branch. She catched my situation and gave me a perfect solution accordingly. I am so happy with my new friend on the road thanks to her professionalism. If you need a car, go to and see Juliet. She will satisfy you...
Response from the owner Replied: Thank you for the wonderful feedback! We're thrilled to hear that Juliet Kim made the process quick and easy and found the perfect solution for you. It’s great to know you’re happy with your new car. If you need anything else, feel free to reach out. Enjoy your new ride!
Google Review
- September 07, 2024
Andres Liranzo made the experience easy and quick very professional at all times.
Response from the owner Replied: Hi Richard, thank you for sharing your experience! We’re thrilled to hear that Andres Liranzo provided a quick and professional service. Your satisfaction is our top priority, and we look forward to assisting you again!
Google Review
- September 07, 2024
5 Stars - Outstanding Service!I had an exceptional experience leasing a new vehicle with the help of Turk Bertan at Mercedes Benz of Paramus. From the moment I walked in, Turk was professional, attentive, and incredibly knowledgeable about the entire process. He listened carefully to my needs and...
Response from the owner Replied: We’re delighted to hear about your outstanding experience with Turk Bertan! 🌟 His professionalism and attention to detail truly make a difference. Thank you for your kind words and recommendation. We look forward to assisting you again in the future!
Google Review
- September 06, 2024
Nice service, sales person very friendly n kindness, I'm very happy with my car🙃🙃
Response from the owner Replied: We’re delighted to hear you had a great experience and are happy with your car! 😊 Thank you for your kind words about our service and sales team. If you need anything else, just let us know!
Google Review
- September 06, 2024
Outstanding service
Response from the owner Replied: We’re thrilled to hear you had an outstanding experience, Todd. Thank you for the 5-star review. If you need anything else, we’re here to help.
Google Review
- September 06, 2024
I had a wonderful experience leasing a car with Juliet Kim at paramus benz. She was knowledgeable, professional, and attentive, making the process smooth and hassle-free. I highly recommend her for anyone looking to lease/purchase a car. Thank you, Juliet for your exceptional service!"
Response from the owner Replied: Thank you for sharing your wonderful experience! We're thrilled to hear that Juliet Kim provided you with knowledgeable, professional, and attentive service, making your leasing process smooth and hassle-free. Your high recommendation means a lot, and we'll be sure to pass along your kind words to Juliet. Enjoy your new car, and if you ever need anything, we're here to help!
Google Review
- September 05, 2024
Valeria was great! Honest and upfront. Would do business with her again. David was kind and made the process easy! Thank you.
Response from the owner Replied: Thank you for the wonderful feedback! We’re thrilled to hear that Valeria and David made your experience so positive. Honesty and ease are what we strive for, and we’re glad they delivered. We look forward to working with you again in the future!
Google Review
- September 05, 2024
My salesperson Kristian Klouda exceeded my expectation and went above and beyond. He kept me well informed along the way and secured me a lower interest rate than I did not achieve on my own! His professionalism and attentiveness resulted in me driving away with the car of my dreams. I was made...
Response from the owner Replied: Hi Natalie, thank you for the fantastic review! We’re thrilled to hear that Kristian Klouda and Hassan Rafique provided exceptional service and helped you secure the car of your dreams. Your recommendation means a lot to us, and we’re excited to welcome you back in the future. Enjoy your new car and thanks again for choosing Mercedes-Benz of Paramus!
Google Review
- September 04, 2024
We bought our first Mercedes Benz and all staffs were very friendly and nice. David Mosio took care of us, and he made buying the car so seamless and easy. We are looking forward to have the same experience with their service department. Thank you for the amazing experience.
Response from the owner Replied: Hi Benjamin, thank you so much for sharing your experience! We’re delighted to hear that David Mosio made your first Mercedes-Benz purchase seamless and enjoyable. We’re excited to continue providing you with the same great service in our service department. If you need anything, we’re here to help!
Google Review
- September 02, 2024
I have bought many Mercedes but not from this Paramus dealership. I have tried but they always try to scam you with a bait and switch. This week they sent me a 2.99% finance promotion for labor day on CPO (cert. preowned) vehicles. I called and verified that the vehicle online I am interested in...
Response from the owner Replied: I’m truly sorry to hear about your experience and the frustration it caused. It’s disappointing to learn that we fell short of your expectations and did not honor the promotion as discussed. This is not the level of service we aim to provide.I appreciate you bringing this to our attention, and we will be addressing these concerns with our team to ensure that this does not happen again. If you would like to discuss this matter further or if there is anything we can do to make things right, please contact me directly at (866) 749-3920. Thank you for your feedback, and we hope to have the opportunity to restore your trust in our dealership.
Google Review
- September 02, 2024
I had decided on a model way before i even came into the dealership and i was introduced to Joe DeFrancesco, The car i specifically i wanted was at a different lot so Joe had no problem bringing it over for me to look at, and It was an instant yes. From the start joe treated me and my father like...
Response from the owner Replied: Thank you so much for the wonderful review! We’re thrilled to hear that Joe DeFrancesco provided such exceptional service and made your car-buying experience so positive. It’s fantastic to know that he treated you like family, provided great options, and ensured everything was perfect before handing over the keys. We’re grateful for your kind words and are thrilled you love your new vehicle. If you need anything else, we’re here to help!
Google Review
- August 31, 2024
Chris Jung Was very respectful and helpful with every step of the way great to work with him.I highly recommend anyone that wants a to buy a car to go to Chris.
Response from the owner Replied: Thank you for your fantastic feedback! We're delighted to hear that Chris Jung provided such a respectful and helpful experience throughout your car-buying journey. Your recommendation means a lot to us, and we’ll be sure to share your kind words with Chris. If you need any further assistance, don’t hesitate to reach out. Enjoy your new car!
Google Review
- August 31, 2024
i am very pleased to share my pleasant experience with Chris Jung the salesman who sold me my GLC 300 SUV. He is very knowledgeable and was very patient in explaining the various technical aspects of the vehicle. He was able to easily answer all my questions simply so that i could understand. the...
Response from the owner Replied: Hi Alex, thank you for sharing your positive experience with Chris Jung! We're delighted to hear that his knowledge and patience made your car-buying process smooth and enjoyable. Your recommendation means a lot to us. Enjoy your GLC 300 SUV, and don’t hesitate to reach out if you need anything else!
Google Review
- August 30, 2024
worst dealership, very pushy.
Response from the owner Replied: I’m sorry to hear about your experience and that you found our approach pushy. This is not the experience we aim to provide. We value your feedback and will use it to improve our approach to customer interactions.If you have any specific concerns or would like to discuss this further, please reach out to me directly at (866) 749-3920. We appreciate your feedback and hope to have the chance to better serve you in the future.
Google Review
- August 30, 2024
Very good dealer. Andre and Richard are the best drove 2 hrs and they did a great job
Response from the owner Replied: Thank you for your kind words! We're thrilled to hear that Andre and Richard provided you with a great experience, even after a 2-hour drive. Your satisfaction means a lot to us. If you need anything else, please don't hesitate to reach out. Safe travels!
Google Review
- August 30, 2024
Chris Jung made it easy and simple to purchase my car ,I truly appreciate it.
Response from the owner Replied: Thank you for sharing! We’re glad Chris made your car-buying experience smooth and simple. Enjoy your new ride!
Google Review
- August 29, 2024
Response from the owner Replied: Thank you for the 5-star rating, Chris! 🌟 We're thrilled to know you had a great experience.
Google Review
- August 29, 2024
I walked into this dealership not knowing if i wanted to switch over to Mercedes and as I looked around I was approached by Keenan. He had great energy from the jump and tailored my experience down to exactly what I walked in looking for… A couple of cars and test drives later, he shows me one last...
Response from the owner Replied: Thank you so much for sharing your experience! We’re thrilled to hear that Keenan made your decision to switch to Mercedes so enjoyable and seamless. It’s wonderful to know his expertise, patience, and positive attitude made such an impact. We’re delighted you’re loving your new car and appreciate your referrals. Enjoy your ride, and thanks again for choosing us!
Google Review
- August 28, 2024
Went into Mercedes Benz of Paramus to see the latest models and learn about any offers to trade in and get into the GLE I love so much…Juliet was so helpful and attentive. She was patient and really made our experience exceptional. I walked out with the car I wanted and would recommend you see...
Response from the owner Replied: Thank you for your fantastic review! We’re thrilled to hear that Juliet provided such exceptional service and helped you find the GLE you love. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Google Review
- August 28, 2024
Parts guy who was on the phone with me on this date 08.28.2024 at 01:25 pm was extremely rude and he even ended the call when he knew I was just asking for the price of the parts!!!This guy should be immediately fired because I’m sure he showed the total opposite when he had his interview and was...
Response from the owner Replied: I’m very sorry to hear about your experience with our parts department. This behavior is not acceptable, and I appreciate you bringing it to our attention. Your feedback is crucial for us to address and correct any issues.Please contact me directly at (866) 749-3920 so we can discuss this matter further and ensure it is resolved. We value your feedback and are committed to improving our service. Thank you for giving us the opportunity to address this issue.
Google Review
- August 28, 2024
Response from the owner Replied: Thank you for the 5-star review! We’re delighted you had a great experience. If there’s anything more we can do for you, just let us know!
Google Review
- August 27, 2024
My purchase with Giovany was very satisfactory, he was very professional, he helped me with my purchase, I definitely recommend Giovany as your seller.
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear Giovany provided you with excellent service and helped make your purchase satisfying. Your recommendation means a lot to us! If you need anything else, feel free to reach out.
Google Review
- August 27, 2024
On June 13th I went to look at a car at this dealership. I showed up at the agreed time and began speaking with my assigned salesman, Chris J. From the jump my salesman was ill informed about the car, and was vague in answering many questions I had about the car such as the history, any inspections...
Response from the owner Replied: I’m truly sorry to hear about your experience and the issues you've encountered. It’s clear that we didn’t meet your expectations, and I understand your frustration with the service and communication. Your feedback is important, and I want to assure you that we take these concerns seriously.I would like the opportunity to address these issues directly and work towards a resolution. Please contact me at (866) 749-3920 so we can discuss this further. We appreciate you bringing this to our attention, and we hope to make things right.
Google Review
- August 27, 2024
Simply the best experience - Zach and David were great ; knowledgeable, friendly, flexible and most importantly, human. You can tell from the minute you walk in that Mercedes-Benz of Paramus is customer centric - offering great value not just in the cars they sell but also in how they interact...
Response from the owner Replied: Thank you so much for your glowing review! We're thrilled to hear that Zach and David provided you with such a fantastic experience. At Mercedes-Benz of Paramus, we pride ourselves on offering exceptional customer service, and it's wonderful to know that it shone through during your visit. Your feedback truly means the world to us. If there's anything else we can assist with, don’t hesitate to reach out!
Google Review
- August 27, 2024
Great experience all around on new SUV purchase.Worked directly with Valeria, Carlos, Michael, and David.Highly recommended dealership & team!
Response from the owner Replied: Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with Valeria, Carlos, Michael, and David. Your recommendation means a lot to us. Enjoy your new SUV, and feel free to reach out if you need anything else!
Google Review
- August 27, 2024
Response from the owner Replied: Thank you for the 5-star review! We’re delighted to hear you had a positive experience. If there’s anything more we can do for you, just let us know. We appreciate your support!