Yelp Review
- April 01, 2018
This is the 3rd car we have leased from Rusnak and the 2nd from Roger Carroll. The experience is usually painless and quick! Roger is fast, efficient, and an all around really nice guy. You can tell he just wants to make sure you're getting the car you want, with no pressure at all. After emailing...
Facebook Review
- February 20, 2018
DealerRater Review
- February 20, 2018
Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especially when there was a delay due to an unavailable part. Terrific service! :)
Cars.com Review
- February 18, 2018
This is now my 4th BMW -- the last three from Rusnak and the last two working with Roger. I used to say I'd rather by a house than a car (and I had owned more houses). Roger makes the process so easy that I think I like buying cars. I always feel like I'm the most important person in the...
Cars.com Review
- February 18, 2018
Shopped 4 dealers for a car like this (Four different brands.) The sales person was candid...minimum of pressure and minimum of showroom games...deal was clean and the price was right. It helped that they had a good inventory of this model so there was a car we could get without a dealer to dealer...
Cars.com Review
- February 18, 2018
Roger and Lauren were wonderful. Lauren brought my car to my house and picked up my old car from my house. She spent all the time I needed to learn how to work the new car. Roger walked me thru the credit report and purchase process quickly and easily. Lauren brought the papers to my home for...
Facebook Review
- February 18, 2018
They were wonderful and helpful when I got my lease. Lauren drove my new car to my house and picked up my old car and took it back. She brought all the paperwork and we signed it at my kitchen counter. The entire process was perfect. Roger explained every step and answered all my ridiculous...
Google+ Review
- February 17, 2018
Left by Gerald B.
Google+ Review
- February 17, 2018
Cars.com Review
- February 16, 2018
Service is always good, if I want to have a vehicle to use, I have to schedule my appointment 2 days prior. Sometimes that is not always convenient but I understand.
Google+ Review
- February 15, 2018
Facebook Review
- February 15, 2018
Just bought the new 2018 X3 XDrive30i - Claude Cantin in online sales was fantastic - can highly recumbent Rusnak - came down to pick up my new ride from Santa Barbara and everything was ready to go - even a full tank of gas! WOW! Loving my new wheels. Bryan R Uhrig 805 331-3191
Facebook Review
- February 15, 2018
Left by Michael M.
Yesterday my wife had a tire warning on the 101! She immediately went to Rusnak BMW with her X5 was in and out in 30'! She felt extremely GRATEFUL for the personal care and EXCELLENT SERVICE! Thank U!!!!!
Cars.com Review
- February 14, 2018
Because of the Great customer service experience that my service advisor gives me, my 40 minute drive from where I live translate to a 10 minute drive. My point is that Im willing to drive from Valencia to Thousand Oaks continuously to experience that hassle free great customer treatment.
Google+ Review
- February 12, 2018
Left by Suzanne D.
DealerRater Review
- February 12, 2018
Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resolving my issues. RUSNAK has been very accommodating with my concerns and has resolved them all in a courteous manner. I have nothing but good things...
Facebook Review
- February 11, 2018
Yelp Review
- February 11, 2018
Talk about professionalism. My fiance and I have been working with Claude in leasing a 2018 BMW I3s and although we haven't yet finalized a deal I couldn't be happier with his diligent work ethic. He offered us bottom line pricing,100% transparency and best of all patience. If you're looking for a...
Google+ Review
- February 10, 2018
Left by Scott C.
Cars.com Review
- February 10, 2018
I love Rusnak BMW for all my BMW needs. I have a 2013 BMW 328i Sport, so want the best care so I dont worry when Im driving. The reps in the service department everything I say I wont look that early to make sure it works correctly when I come to pick it up. They also have loaner car availability...
Cars.com Review
- February 10, 2018
The best service, period. I've tried Santa Monica and South Bay and they cannot compete.
Cars.com Review
- February 10, 2018
Most pleasant car buying experience I have had. Fair, honest, friendly and courteous. I highly recommend sales advisor Scott Smith.
Yelp Review
- February 10, 2018
I took my 328i in for repairs and service - the experience was outstanding because of my Associate, Art Simcox. He was knowledgeable, professional, and extremely helpful. I will definitely be back!
Google+ Review
- February 09, 2018
Left by Cindy J.
DealerRater Review
- February 09, 2018
This is the 5th BMW we have leased from this dealer. I have every intention of also replacing our X3 lease with another lease from this dealer. What more do I have to say?
Google+ Review
- February 06, 2018
Left by Roy W.
Yelp Review
- February 06, 2018
We have leased and now purchased a BMW from this location. We have leased and purchased from many dealers, including other BMW dealers, over the years and haven't experienced the professionalism and honesty that we have at this location. Everyone is friendly and helpful. You don't get the sense that...
Google+ Review
- February 03, 2018
Left by Vitaly S.
Cars.com Review
- February 03, 2018
Left by Hayk G.
Great service from Mark here at the Rusnak BMW I will definitely come back thanks Mark.
Yelp Review
- February 03, 2018
I just picked up my 2018 X5 yesterday at Rusnak BMW. I usually deal with an internet or fleet manager when I get a car. I do this to bypass the usual sales experience and simplify the process of getting a new vehicle. I reached out to Roger Carroll earlier this week as I found a car online at Rusnak...
Google+ Review
- February 02, 2018
Left by Kevin C.
Facebook Review
- February 02, 2018
Left by Iris R.
Google+ Review
- February 01, 2018
DealerRater Review
- February 01, 2018
I appreciated the personal attention and follow-up that I was afforded by the dealership. It helped to save time and to have all of my questions answered in advance to provide me with what I needed without any surprises.
Google+ Review
- January 31, 2018
Always fast, efficient and correct when it comes to service. No issues so far and I love the convenience of Saturday appointments. My doggie loves to visit all his sales and service pals as well.
Google+ Review
- January 31, 2018
Hamid was amazing! i loved my experience and Hamid was the best part beside my lovely car!thanks
Google+ Review
- January 31, 2018
Left by Rex A.
Google+ Review
- January 30, 2018
Left by Tyler L.
Yelp Review
- January 29, 2018
Great dealer, takes responsibility for their actions. I don't expect too much from a big bmw dealer because of the amount of cars they have to handle. But they truly care for every single customer including me a teenage idiot.
Google+ Review
- January 28, 2018
Left by Sean O.
Cars.com Review
- January 28, 2018
4 of 6 BMWs form Rusnak Westlake. 1st service experience though. Very, Very Pleased. Thank you Rusnak Team.
Google+ Review
- January 26, 2018
Google+ Review
- January 26, 2018
Left by Irena S.
Edmunds.com - Sales Review
- January 26, 2018
Our salesman Vitaly was excellent to work with,no pressure experience went above and beyond, highly recommend Vitaly and the dealership.
Cars.com Review
- January 26, 2018
Best service personnel, very knowledgeable and experienced staff
DealerRater Review
- January 25, 2018
I have purchased 3 cars and assisted on 2 others for friends. Mark has been the Salesman in all transactions. He is great to work with. I highly refer Rusnak for the large inventory of cars and specifically for the great service from Mark W.
Google+ Review
- January 23, 2018
Always a great experience, Renee is very attentive and on top of any service items. Had an unexpected flat and it was taken care of quickly and efficiently. Status updates are timely and the text messaging system they use is so convenient. It is also great that you can review your work order,...
Google+ Review
- January 23, 2018
Google+ Review
- January 23, 2018
Left by Terrance M.
Edmunds.com - Service Review
- January 23, 2018
Some dang rats ate a hose to my brakes and Rusnak found the problem and now all is well
DealerRater Review
- January 23, 2018
Great experience working with Roger Carroll and Diana in Finance. Feel we got a good price and enjoyed the purchasing experience. I'd buy from Rusnak again.
Cars.com Review
- January 21, 2018
I bought my car from Rusnak Westlake which was a good experience, but it pales in comparison to the experience I routinely have with the Service Department. The last time I was there, I drove in unannounced as my tire was punctured on the freeway close by. I managed to get there on the run-flat...
Google+ Review
- January 21, 2018
Google+ Review
- January 21, 2018
Left by Rian H.
DealerRater Review
- January 21, 2018
Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. A+ service!
DealerRater Review
- January 21, 2018
Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layout and has you want to get out of there as soon as possible
Cars.com Review
- January 19, 2018
Left by Brian G.
As always, Mike Powell did a great job handling my service.
DealerRater Review
- January 19, 2018
Left by Alon M.
I have been working with the team at Rusnak for over 20 years and must say that I have had nothing bur the best experience.
DealerRater Review
- January 19, 2018
Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above and beyond to make sure I am happy!
Google+ Review
- January 18, 2018
Left by Barry W.
Google+ Review
- January 18, 2018
Left by Narasimha B.
Yelp Review
- January 18, 2018
I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. All questions and features where explained thoroughly by Nick. It was definitely worth the 45 mile drive. Thank you Roger!
DealerRater Review
- January 18, 2018
I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. Ill questions and features were thoroughly explained by Nick. It was definitely worth the 45 mile drive. Thank you Roger!
Google+ Review
- January 17, 2018
I am quite pleased with Rusnaks work, from customer intake through repairs and follow-up. The technical/repair work frankly is the easy part. My true measure of a good service organization is how it prevents or addresses concerns. For this visit I had some questions and process challenges for...
Cars.com Review
- January 17, 2018
Left by Rita S.
Ive always had a great experience when Ive brought my car in for service.
DealerRater Review
- January 16, 2018
My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. However, something went array as the service department was not notified of my scheduled appointment of January 4, 2018. Nevertheless Shawn Wells finally...
Edmunds.com - Service Review
- January 14, 2018
Left by Brandon B.
Tara Roberts was a great service agent, she kept us well informed and up to date on when our car would be ready to go
Google+ Review
- January 13, 2018
Left by David D.
It is so easy to do business with Rusnak: they listen to my needs, offer useful suggestions and are very up front about pricing.
Google+ Review
- January 13, 2018
Left by Ehsan S.
Great staff and service
Facebook Review
- January 13, 2018
DealerRater Review
- January 13, 2018
Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with employee at the dealership.
DealerRater Review
- January 13, 2018
Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the service department. No waiting I really appreciate his customer service.
Edmunds.com - Service Review
- January 13, 2018
the service adviser was most helpful she answered all my questions
Edmunds.com - Service Review
- January 12, 2018
I am very happy and satisfied with the professional customer services and quality of work provided in Rusnak BMW Westlake, CA, especially with the assistance of Customer Advisor Mike Powell. Thank you very much to every staff in Rusnak BMW for taking care of my car for 14 years and I will keep...
Google+ Review
- January 11, 2018
Left by Olga R.
DealerRater Review
- January 08, 2018
Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient.
Yelp Review
- January 08, 2018
Claude Cantin at Rusnak BMW did a fantastic job! All the diligence and negotiation was done over email, nailed down everything in a quick and efficient manner - and he had the car and Finance paperwork all ready when I walked in. In short - a seamless process. Need a BMW - JUST CALL CLAUDE!
CarGurus Review
- January 07, 2018
The dealer got back to me within 24 hours and arrangements were made for me to test drive the vehicle. There was no pressure to buy and the customer service was great. The only improvement could have been less waiting time since the dealership was busy with other customers at the time I was there....
Google+ Review
- January 06, 2018
Rusnak is awesome. They recently got rid of the receptionist, which I am not thrilled with.
Cars.com Review
- January 06, 2018
Great dealership. They have a great process and know how to service customers. I didnt even buy the car from this dealership but will never go anywhere else in the future.