Google Review
- May 24, 2020
Google Review
- May 24, 2020
Cars.com Review
- May 22, 2020
Great service. Easy to get appointment and the service advisor kept me up to date on status of repairs. It was ready when promised. I was very pleased
Google Review
- May 21, 2020
Superb Sales and Service! Rusnak BMW makes you feel like family. Remarkable experience in courtesy and empathy!
Cars.com Review
- May 21, 2020
Superb Sales and Service! Rusnak BMW makes you feel like family. Remarkable experience in courtesy and empathy! They were courteous, and showed us the delight in owning a new BMW!
Google Review
- May 21, 2020
Google Review
- May 21, 2020
Left by Robert O.
Google Review
- May 20, 2020
Google Review
- May 20, 2020
Google Review
- May 18, 2020
Super helpful and friendly. Overall a great first experience going to Rusnak. Would recommend for everyone
Google Review
- May 18, 2020
Always a great experience at Rusnak.
Google Review
- May 16, 2020
Left by Tim H.
Renee Norris is great to work with. If you need service, ask for her!
Google Review
- May 16, 2020
Left by Ashkan S.
Google Review
- May 16, 2020
Left by Steve H.
Google Review
- May 16, 2020
Cars.com Review
- May 16, 2020
Dealership was very personal and respectful. The dealership was very timely in response working over the internet. All the personel I dealt with were very friendly and polite. Thank you for a great experience purchasing a vehicle over the internet.
Google Review
- May 16, 2020
Google Review
- May 15, 2020
Google Review
- May 15, 2020
Fantastic. Renee Norris, is without a doubt the BEST SERVICE ADVISOR I have ever worked with ever. Ive been driving for a long time. Owned a host of different cars - luxury, sports etc and Renee has provided the best service of all service folks Ive worked with. I can say enough great things about...
Google Review
- May 15, 2020
Left by Michelle D.
Google Review
- May 13, 2020
Left by Steven A.
Google Review
- May 12, 2020
Left by Omar O.
Daphne Lunn in the service department is such a great person to have delt with, I went in for an oil change, and she noticed other things needed to be done as well or were coming up soon for maintenance so instead of making trips back and forth we did them all at once, And her knowing the scope of...
Google Review
- May 11, 2020
Cars.com Review
- May 11, 2020
Excellent service great customer experience car delivered on time as specified service advisor Daphne was very good in explaining about the details of the service done promptly updating progress so that it was clear for me. Great team working in Rusnak Bmw
Google Review
- May 09, 2020
Google Review
- May 08, 2020
Excellent service great customer experience car delivered on time as specified service advisor Daphne was very good in explaining about the details of the service done promptly updating progress so that it was clear for me. Great team working in Rusnak Bmw
Google Review
- May 08, 2020
Courteous and very helpful
Google Review
- May 07, 2020
Left by Gary P.
Google Review
- May 06, 2020
Quick and easy process of taking care of a couple bmw recalls.
Google Review
- May 03, 2020
Left by Evan R.
Google Review
- May 02, 2020
Always an excellent job and good customer service. Not cheap in any sense, but I return because I know the job will be done right.
Google Review
- May 02, 2020
The service department is very courteous and prompt. Josh was my personal service representative. He called and kept me in the loop when my car was slightly delayed because my windshield hadnt been delivered. Although the delay was minimal, he still called!! Great service! The GM Mr. Christ is one...
DealerRater Review
- May 02, 2020
I dont know if its as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of...
Google Review
- May 01, 2020
Took it in for a recall issue, immediate same day appointment, courteous, efficient service and nice staff. Good thorough free inspection check for any repairs needed. Got a free ride home and back to get the car. Only thing to make it perfect was to have the very dirty car washed there. They have...
Cars.com Review
- May 01, 2020
Recall took over 8 hours I was told if I got the car there at 830 am It would be done by 12pm. On the invoice it said the promised time was 6pm. Not true.
Google Review
- May 01, 2020
DealerRater Review
- April 30, 2020
Excellent service provided by Robert Rosas. He found the car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you.
DealerRater Review
- April 29, 2020
Excellent customer service and great deal on certified preowned BMW. Mickey was very helpful with trade-in and financing process. If you are looking for new or used BMW in SoCal, RUSHNAK is highly recommend.
DealerRater Review
- April 29, 2020
The process was very smooth and easy for me. My service advisor, Bob Martin, was very responsive and gave me good detail on my service.
DealerRater Review
- April 29, 2020
Left by Shiyang H.
This was excellent service. I am very happy with the dealership. They always go above and beyond in service and sales. I highly recommend everyone use it.
DealerRater Review
- April 28, 2020
Left by Kyle A.
Great service. My typical service advisor Bob (who is great) didnt help me this appointment though, Zach did, who i guess is news. No car wash was done but that is the policy during this quarantine.
DealerRater Review
- April 27, 2020
Great and wonderful experience! I got my pre certified car during the unusual time if a pandemic and it was one of the best experience of buying a car for me. Mickey was very knowledgeable and made this purchase process very straightforward and pleasant. Very highly recommend and made the long drive...
DealerRater Review
- April 26, 2020
Left by Pamela Y.
Very accommodating. Walked right in got help right away very friendly service rep. My car was done within the time they said, and everything done perfectly. With the current situation there did a great job in protecting my inside areas with plastic protectors. Very friendly and professional.
DealerRater Review
- April 25, 2020
Mike Powell is a good listener and always helpful. We love working with him. Buying a car from Mickey Bell is such a wonderful experience.
DealerRater Review
- April 25, 2020
Rusnak BMW has been outstanding in every way. Recently I had to have a regular service & they were Easy to work with, very accommodating and efficient ,
DealerRater Review
- April 24, 2020
Mike is always helpful and provide genuine care. He always goes above and beyond. Mike always makes the experience and process very efficient. Thank you Mike. Evan Razzaque.
DealerRater Review
- April 23, 2020
Service was great quality by Jasmin Mojica. I did my oil change with her. It was very fast, and she was kind and very professional in her work.
DealerRater Review
- April 20, 2020
I have my BMW serviced here several times. Outstanding service. Great communication on what was found during the maintenance, and the cost to fix it. Thank you for the military discount. Overall GREAT CUSTOMER service.
DealerRater Review
- April 16, 2020
Prompt scheduling for recall work on new 330i and my car was picked up and delivered back at the end of the day. Excellent customer service.d
DealerRater Review
- April 16, 2020
During the Covid-19 pandemic, I was relieved to know that Rusnak took safety and precautionary measures by picking up my car and leaving a loaner (2020 530e) for my use. My service advisor, Renee Norris is AMAZING! I've purchased two BMWs from Rusnak from Scott Smith, who's also awesome. My overall...
DealerRater Review
- April 16, 2020
The best! Caring, easy to work with!! Grateful for their help! I couldnt feel more cared for. Renee is the best!!! I give her 5 stars!!
DealerRater Review
- April 14, 2020
Renee Norris was amazing as always. The service department is wonderful and I would never go anywhere else for my vehicle. Thank you Rusnak BMW.
DealerRater Review
- April 14, 2020
Excellent service very professional. Drivers were courteous and efficient. Service manager was responsive. The loaner car was nice and clean and the repair was completed on schedule.
DealerRater Review
- April 12, 2020
Just outstanding and seamless. From the time I spoke w mr crist to when I got my care the experiance was exceptional. I would rec to anyone.
DealerRater Review
- April 12, 2020
Great experience easy to work with was referred by Sam Straus I will recommend anyone I know to go to Rusnack I drove 2 1/2 hour from La Quinta
DealerRater Review
- April 11, 2020
Left by Carole H.
Renee Norris, Service Advisor is amazing! Takes the pain out of vehicle repair visits! Always cheerful and helpful. This recent visit during the COVID 19 issue was handled flawlessly and any concerns were dealt with in a very professional manner. Many thanks!
DealerRater Review
- April 07, 2020
Left by San G.
Always good service and friendly. Been coming over for over 5 years and I their service is main reason we keep this brand. Will recommend always
DealerRater Review
- April 04, 2020
Left by Ana G.
Quick, easy, and extremely helpful, would definitely recommend Rusnak BMW dealership for service! Zach Sax was very helpful and pleasant to work with. Thank you!
DealerRater Review
- April 04, 2020
Easy online service scheduling, simple drop off & check-in procedure. Timely updates & recommendations regarding current issues with my vehicle. Took the extra steps to ensure social distancing & keeping high touch points covered while they had the car. (steering wheel, gear selector, entire seat)
DealerRater Review
- April 04, 2020
Did a great job fixing all the rattles that were driving me bananas. Very thorough. They really did a good job. Removed and replaced the door panels and now silent
DealerRater Review
- April 02, 2020
As always, Rusnak provided excellent, timely service. In this case it was via "No contact pickup & delivery". Purchased this vehicle new from Darren Evans, who was very professional, and helpful.I leased a 2016 BMW 328i sedan from Darren in 2016. He was so good and helpful, when it came time to...
Google Review
- April 02, 2020
Left by Cynda W.
Google Review
- April 02, 2020
These guys were awesome
DealerRater Review
- March 31, 2020
I purchased my BMW X1 a couple years ago from this dealership and have been going to all my regular service appts here as well. I was so blessed to have one of my first service appts end up with Renee Norris, one of the service advisors. Renee has been my service advisor ever since. Renee truly...
DealerRater Review
- March 31, 2020
I did an airbag recall on my 2003 BMW with 265k miles. I was given a new 2020 330I loaner and treated like royalty. Didn't even buy my car there. Best customer service ever. Thanks Renee!
DealerRater Review
- March 31, 2020
I brought in my car on Monday, March 30th. The car needed front rod thrust bushings. I arrived at 8:00 am and was asked to wait for Zack. He arrived at 10:00 am. My car was quickly taken in and repaired. At 12:00 pm the car was finished. Thank you, Zack. I am very happy with the...
DealerRater Review
- March 28, 2020
Service was direct professional and spot on. Was told car wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand no interior cleaning a car wash would suffice.
DealerRater Review
- March 27, 2020
Fast great service and always appreciate the nice loaner cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!!
DealerRater Review
- March 24, 2020
Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease and he then assisted us with the purchase. He is extremely professional and has made the experience seamless, especially during this difficult time. I...
DealerRater Review
- March 24, 2020
Art took care of and the job was done quickly and efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out
Google Review
- March 17, 2020
I had a great experience at Rusnak BMW. The car buying experience can be long and somewhat painful. It was fast, easy, and painless at Rusnak BMW. My salesman, Claude, was awesome.
Google Review
- March 15, 2020
For the past 12 years I have been bringing my cars to Rusnak BMW. The service here is top notch and how could you really expect any less with a team that includes honest and professional staff like (my) Service Advisor, Bob Martin and Tech, Tim Craft? I know my cars are always in good hands here and...
Google Review
- March 13, 2020
Best Build Your Own leasing experience Ive had. Competent and friendly every step of the way...
Google Review
- March 11, 2020
Rusnak BMW here is our regular service stop. We have a X4 and X6M and we always come here for service or problems. Not too busy compare with Santa Monica , you still need to reserve your appointment but it wont take that long. We have Josh, Renee and Art serving us so far and they are all very...
Google Review
- March 09, 2020
Google Review
- March 07, 2020
Left by Mark V.
Google Review
- March 07, 2020
Left by Ahmad H.
Google Review
- March 02, 2020
Always friendly, courteous, and thorough service. Loaner vehicle provided every time (no questions asked), and fantastic facility; however, not performing tire rotation during oil changes proves to be an inconvenience for vehicles with square setups. Our last experience was superb with new SA "Vic."...
Google Review
- March 01, 2020
Left by Steven M.
Had unexpected tire issue stopped in and Josh in service analyzed the issue and took care of it seamlessly. It was great
Google Review
- March 01, 2020
Left by Kirsten M.
Had an issue with the used i3 I bought from them. The part I needed was ordered but there were a lot of unexpected delays. Customer service team was great in communicating the delays. When the part finally delivered and met their standards, they had us in, out and on our way in no time.