Google Review
- March 22, 2019
Great dealership and great employees . Happy owner of a brand new 2018 340i m sport . Thanks to Roger Carroll, Diana in finance , and Lauren , who also made the experience very fast and easy . Drove from LA to Thousand Oaks and left extremely satisfied .
Google Review
- March 22, 2019
DealerRater Review
- March 22, 2019
Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with service is anything but easy, not with Art. My car is always ready when he says it will be, he explains everything, and the experience has always been easy. He is one of the...
Google Review
- March 22, 2019
Left by Matthew G.
These guys are great. Art is the man. Always happy with the service here. In fact I drive an extra 10 miles (past another dealership) to use these guys.
Cars.com Review
- March 20, 2019
From the time you enter the facility theres a gentleman that greeted me immediately and directed me inside to my Service Adviser Mike Powell, who happen to be finishing up with another customer. I only had to wait less than 5 minutes and then Mike came over to greet me at the waiting area and took...
Google Review
- March 18, 2019
Left by Chris C.
DealerRater Review
- March 16, 2019
I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't...
Facebook - Web Review
- March 16, 2019
Quality service from shopping to service
Google Review
- March 15, 2019
Zac is the best. He took very good care of me and my car. Employee of the month/year!!!
Edmunds.com - Service Review
- March 15, 2019
excellent service, professional staffs.
Google Review
- March 15, 2019
DealerRater Review
- March 15, 2019
Darren Evans made my lease purchase stress free. Vehicle was ready, paper work was prepared in advance, and his customer service was exceptional. Great experience!
Google Review
- March 15, 2019
Left by Derek L.
Great service! Darren Evans is a true professional. I will be back to buy my next car from Rusnak.Derek
Edmunds.com - Service Review
- March 15, 2019
Tara was great and very helpful. She's an asset to your dealership
Google Review
- March 14, 2019
Left by Wei G.
DealerRater Review
- March 14, 2019
The customer service from Mickey Belt was incredible and so professional. He is certainly one of your best. His personal care from start to finish was and is rare but so welcomed
Edmunds.com - Service Review
- March 13, 2019
I had a great experience. Everyone was professional and friendly and took care of me and my car. I highly recommend this dealership.
Google Review
- March 13, 2019
I couldn't be more pleased with the service at Rusnak BMW. Thank you Mike Powell and Bob Martin. Amazing and excellent service.
Edmunds.com - Sales Review
- March 13, 2019
I take car shopping seriously. I parked at the far end of the Auto Mall and walked the entire complex. Every dealership. Test drove a lot of vehicles. The best experience I had was at Rusnak. I saw a X2 sitting on the lot and loved the appearance. So after completing my walk of the auto mall, I went...
Edmunds.com - Service Review
- March 13, 2019
Left by Harold W.
Renee handled my service as she always does .. professionally, efficiently and completely. She's always completely present with me during consultations and her complete understanding of my concerns is always conveyed correctly to service staff. I also appreciate the fact that I wasn't "nickled and...
Cars.com Review
- March 13, 2019
Thousand Oaks BMW has never failed to provide customer service excellence!
Google Review
- March 13, 2019
Edmunds.com - Service Review
- March 13, 2019
friendly, accomodating.
Google Review
- March 12, 2019
In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a...
DealerRater Review
- March 12, 2019
In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a...
Yelp Review
- March 12, 2019
In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a...
Facebook - Web Review
- March 12, 2019
In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a...
DealerRater Review
- March 10, 2019
Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard on their behalf.
Google Review
- March 10, 2019
Left by Melissa D.
DealerRater Review
- March 09, 2019
title says it all. Of course, it may not always run as smooth, but it sure did this time and has many other times when I needed a service done. I never buy a new car, I just get them, hence I can't provide a full review of all services of a dealership.
Yelp Review
- March 09, 2019
I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't give...
Edmunds.com - Service Review
- March 08, 2019
Once I spoke directly with the Rusnak Service dept. as opposed to the central BMW tele-service folks, it was easy to schedule, straightforward dropping off the car, received the promised BMW loaner and easy collecting my car at the end of the day as promised.
DealerRater Review
- March 08, 2019
Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I waited for my vehicle & received updates on my phone & also from Art As far as what was happening with my vehicle & how much longer the service would...
Edmunds.com - Service Review
- March 08, 2019
I was on my way to the dentist when a rock hit my tire and damaged my tire and rim. Luckily I was near Rusnick. They shuttled me to the dentist, picked me up when the appointment was over and provided me with a rental car. My car was fixed the next day. Maps, the service advisor, was exceptional....
Cars.com Review
- March 07, 2019
Left by Faith J.
Very happy with the service and customer service I received.
Google Review
- March 06, 2019
Google Review
- March 05, 2019
Google Review
- March 05, 2019
Google Review
- March 03, 2019
Google Review
- March 03, 2019
Left by Nestor S.
Google Review
- March 02, 2019
Left by Madeline H.
Google Review
- March 02, 2019
Vitaly is the best salesman I have ever dealt with. If you are looking for a bmw or a used car they are selling on their lot, ask for him. He's not high pressure at all and goes 110% for you. We went back several times to look at cars and each time he went above and beyond to help and never once did...
Yelp Review
- March 02, 2019
Vitaly is the best salesman I have ever dealt with. If you are looking for a bmw or a used car they are selling on their lot, ask for him. He's not high pressure at all and goes 110% for you. We went back several times to look at cars and each time he went above and beyond to help and never once did...
Google Review
- March 01, 2019
Left by Sandra C.
Edmunds.com - Service Review
- March 01, 2019
I brought my i3 in for it's first check up. Everything went according to plan and I was able to work in the lounge for ~2 hours while waiting. They fixed a problem with my BMW connected app and did all the usual things to get me out the door with a shiny like-new car. Josh was terrific!
Google Review
- February 28, 2019
Left by Kristi B.
Google Review
- February 28, 2019
Google Review
- February 28, 2019
Cars.com Review
- February 28, 2019
Left by Steven M.
Tara is an outstanding service advisor who does an amazing job. She goes the extra mile to make the job is done well. MY car was ready early and the cost was exactly as quoted.
DealerRater Review
- February 28, 2019
This was my first visit for Service since purchasing the car. All went well and my sales person even came over to say hello. Shout out to Hamid who wanted to be sure I had a good experience with my service.
Google Review
- February 28, 2019
Left by Laurie B.
Great service.
Google Review
- February 27, 2019
Left by Michelle B.
DealerRater Review
- February 27, 2019
Roger Carroll was amazing. Helpful... on top of it.. personable but not pushy.. a complete pleasure to work with. What luck that I was interested in an online vehicle and ended up working with him Would highly tecimmend
Edmunds.com - Sales Review
- February 27, 2019
Daren at Rusnak BMW had a quick phone call with me, understood exactly what I wanted, my plan etc. Just minutes later he sent me a link to the perfect 5 series M Sport with all of the financial numbers. I drove in immediately and we inked the deal. Zero nonsense, just 1, 2, 3, and out the door. This...
DealerRater Review
- February 26, 2019
Another great experince at Rusnak. Everything from sales to Finance and Geniuses was perfect. Rusnak team always go the extra mile to provide an excellent experience. eep up the good work.
Cars.com Review
- February 26, 2019
Mark Wiseberg is simply the best. He made the process simple and easy.
Edmunds.com - Sales Review
- February 26, 2019
This has got to be the best lease experience Ever !! You need to see Patrick, hes amazing !! No hidden fees, the number he gives you over the phone is the number on your lease give or take but close. And we cant forget about Nancy in finance, shes amazing as well. She wont sell you warranties you...
Google Review
- February 25, 2019
Cars.com Review
- February 23, 2019
Left by Lori B.
I love this dealership. Everybody is so friendly and helpful. it is so clean and comfortable.
Yelp Review
- February 22, 2019
Great service and they're able to get you in at a reasonable time. This is my second BMW from rusnak and I'll be happy to purchase or lease another vehicle from them.
Google Review
- February 21, 2019
DealerRater Review
- February 19, 2019
Renee Norris has been fantastic to work with for 7 years on our first BMW, and she is a major reason we decided to lease a second BMW last year! I know I can count on her to understand my concerns and see that they are addressed.
Google Review
- February 19, 2019
Left by Jeff K.
Best car leasing experience I've had. Great deals offered. Love my new BMW!
Edmunds.com - Sales Review
- February 19, 2019
The Dealer was so helpful and very nice with me
DealerRater Review
- February 17, 2019
Thanks to Daphne and Tara for making sure my BMWs GPS software was debugged and performing correctly before releasing it to me! Great service.
Google Review
- February 17, 2019
Left by Ellyn L.
Cars.com Review
- February 16, 2019
Left by Stephen W.
Seamless process after the price for an X-5 was already pre-negotiated. Satisfied!
DealerRater Review
- February 16, 2019
Left by Alon M.
Bob Martin is helpful, communicative and responsive. A pleasure to work with. I always receive detailed information and feel my car is in good hands.
Yelp Review
- February 15, 2019
As good an experience one can get buying a new car. Adam, the sales rep, was low key and good humored. My car was in the showroom at the opposite end of the door opening. Since it was the last diesel at Rusnak, he suggested that if I was interested in the car, that's the one I should test-drive. He...
Google Review
- February 14, 2019
Left by Mohan I.
Edmunds.com - Service Review
- February 14, 2019
Starting with the young lady who helped with my service appointment over the phone, to Bob Martin my service advisor and the gentleman who helped with picking up my car...they all treated me like I was their most important client of the day. My car was ready on time as promised with no...
Google Review
- February 14, 2019
Google Review
- February 13, 2019
This is a review of the experience I had with Rusnak BMW. I dealt with Patrick Rodriguez, the Internet Manager. He is absolutely amazing from the beginning to the end. I must begin by saying that I am quite a difficult customer requiring a specific budget and many options on the vehicle, as well as...
Yelp Review
- February 13, 2019
Hello all! I bought a BMW X5 a couple months ago and had a great experience with my salesman Chris, and my loan officer Belle. I Took my car in for its check up and had the pleasure of working with Renee not only was she friendly, patient, and kind she was very knowledgeable and met every...
Yelp Review
- February 13, 2019
This is a review of the experience I had with Rusnak BMW. I dealt with Patrick Rodriguez, the Internet Manager. He is absolutely amazing from the beginning to the end. I must begin by saying that I am quite a difficult customer requiring a specific budget and many options on the vehicle, as well as...
Edmunds.com - Service Review
- February 13, 2019
They are great the service advisors are so helpful especially mine Maps
Google Review
- February 12, 2019
Cars.com Review
- February 12, 2019
I usually purchase or lease my vehicles through a car broker (just tell him what I want and he gets it), but this time I decided to check out Rusnak BMW because they had the exact car I was looking to buy and it was a new model. I was hesitant at first because of past experience working directly...
Google Review
- February 10, 2019
Left by Melissa C.
Edmunds.com - Service Review
- February 10, 2019
Left by Tom B.
Many issues, including rodents esting wiring,suspension problem and routine maintenance. Kept informed at all times. Car is now in great shape