DealerRater Review
- September 16, 2019
Excellent service all the way around ! Everyone was extremely friendly & professional. We drive two hours plus to look at the vehicle we purchased & it was very much worth the drive.
DealerRater Review
- September 16, 2019
This is my third lease and it is a drive for me to make it to this dealership, but the service is so good, fair, and honest no distance is too far.
Edmunds.com - Sales Review
- September 16, 2019
Visited 2 Mercedes and 2 BMW dealerships locally. Emailed 15 Different Mercedes and BMW dealerships in my area. Darren got back to me in 15 minutes with the best price/value on the car and frankly just answered my questions up front instead of giving me the usual annoying sales responses I got from...
DealerRater Review
- September 10, 2019
Darren and Hamid made my experience as painless as possible given my personal timeline. I was in and out of the dealership within 2 and a half hours, which I appreciated.
DealerRater Review
- September 09, 2019
I had a great experience working with Mickey at Rusnak BMW. He is very knowledgeable about the cars and helped us find exactly what we were looking for. There were no pressure sales tactics or games. Very nice dealership with a very large selection and friendly staff. I highly recommend anyone...
Google Review
- September 09, 2019
Left by Leslie M.
Always greeted with a smile and promptly asked what can they help with. My service advisor Zac is great! Car is ready for pick up sooner than anticipated and cleaner than when I dropped it off!
Google Review
- September 08, 2019
Left by Dyan M.
Edmunds.com - Sales Review
- September 08, 2019
Great service from Kevin Woods throughout the whole process. Would recommend to anyone looking for a BMW.
Edmunds.com - Service Review
- September 07, 2019
They provide the best customer service, quick to respond and to resolve any issue! Best in there industry!!
Cars.com Review
- September 06, 2019
Both my sales man Kevin Woods and his sales Manager Jeff Kaltman were a pleasure to work with. They did what they said they would and were very customer service oriented. Completely different experience at Bob Smith BMW which is my local dealership. The sales manager Ryan Bosman missed two...
DealerRater Review
- September 06, 2019
Mark Weisberg was incredibly helpful and made the experience an easy one. We'll be going back to him for all our future BMW purchases
Google Review
- September 06, 2019
Left by Iris S.
Renee was great!
Google Review
- September 05, 2019
Google Review
- September 05, 2019
Left by John E.
DealerRater Review
- September 05, 2019
Mike Powell is great always on it... my car is always finished in a timely manner. Mike always keeps me informed on whats happening with my car.. Hes the Best...
Facebook - Web Review
- September 05, 2019
This "like" is self serving because I appreciate that each year they, Rusnak is one of the sponsors of the Malibu Half Marathon that I so enjoy running each year. This year the event is on November 3, 2019.
Edmunds.com - Sales Review
- September 04, 2019
Awesome overall experience with Rusnak, Martik was very knowledgeable, friendly, and helpful the entire time!
DealerRater Review
- September 04, 2019
Arthur was quick to support me upon my arrival, and service was completed as fast as could be expected. Thanks to all Rusnak BMW for the painless visit!
DealerRater Review
- September 04, 2019
The very best, honest, friendly people that made us an amazing deal on a fantastic car. Made all other dealers look like amateurs Thank you very much.
Cars.com Review
- September 04, 2019
Great service and knowledgeable and friendly people.
Edmunds.com - Service Review
- August 29, 2019
On my first service call, everything went smoothly
Cars.com Review
- August 28, 2019
Zach-Always offers Great Customer Service-very knowledgeable and friendly
Google Review
- August 27, 2019
Left by Kyle J.
Vitally was awesome and it was zero pressure, enjoyable, educational, and just an over all great experience buying our car. He took the time to get to know me, my wife, and made our 9 month old smile! We came in to casually look around, decided to buy just before closing, and vitally stayed with us...
DealerRater Review
- August 27, 2019
Renee was great! Super and stellar . However, center needs better line up of service vehicles. I drive a 5 and was interested in driving a 5 or comparable model for future purchase.
Google Review
- August 26, 2019
Google Review
- August 26, 2019
Left by David K.
Great customer service.
Google Review
- August 26, 2019
Quite frankly one of the smoothest car purchase experiences I've had; from initial contact, through the sales procedure, and the finance dept-all gold.
Edmunds.com - Sales Review
- August 25, 2019
This was the best dealership experience I have ever had. Roger Carroll is awesome and took care of everything for me and Lauren took the time to set up my vehicle. I got a fair deal and great service overall. Im loving my new M340!!
Google Review
- August 24, 2019
Left by Sean S.
Google Review
- August 23, 2019
Edmunds.com - Service Review
- August 22, 2019
When people buy a car, they rarely consider the service they'll always need no matter what the brand. When I bought my car, I was taken on a tour of the service bay, and it was an amazing experience, even getting to meet the technician who'd work on my car. Rusnak gives you not only a great...
Facebook - Web Review
- August 21, 2019
Hands down the best dealership experience Ive ever had!! The team at Rusnak BMW is awesome. Ask for Roger Carroll and he will take care of everything.
Google Review
- August 20, 2019
The team at Rusnak BMW was awesome! This is was the best dealership experience I have ever had. Ask for Roger Carroll and he will take care of you from start to finish. Lauren went over the entire vehicle and set everything up for me.
Google Review
- August 13, 2019
Scott was so helpful and lovely!
Cars.com Review
- August 13, 2019
Excellent Job all around - Vitaly Sklar was outstanding - on top of all aspects related to our visit and ultimately sale of a nice 2016 BMW 535i. Leo Berry also provided excellent coordination throughout the process including our visit to finance. Belle Hormozi did an excellent job in handling all...
Edmunds.com - Sales Review
- August 12, 2019
I have Leased several BMW's from another dealer that I was very happy with. When my friend introduced to me Roger Carroll I couldn't believe how easy he made the entire process. I sent him my specs and he offered a great price. when the car arrived he made the delivery process so easy I will never...
DealerRater Review
- August 12, 2019
Sometimes when you think of High-End Dealerships, you wonder if they are a little Snobby.Nope! Right from my call with Hope to schedule an appointment she was very Courteous, and Details, my appointment and loaner were scheduled Upon arrival I was walked to my Service agent Mike, who simply was a...
Yelp Review
- August 12, 2019
I was out to find a new Audi, after putting eight dealers all over California by internet/emails I purchased my new vehicle from Rusnak/Westlake Audi with Alfredo Lazo Villatoro. Not only did I receive a great deal it was the dedication to details including my sales person to deliver my new Audi...
Yelp Review
- August 12, 2019
Mark Weisberg is the best salesman there. If you want to be taken care of ask for Mark.
Google Review
- August 10, 2019
Google Review
- August 10, 2019
My salesperson, Claude was very helpful. He helped me come to conclusion about what to buy without pressure.The staff was very friendly.When I came to sign the paperwork I had to wait an hour past my appointment time to be taken care of. The sign off hadn't happened and the manager was busy. The...
Cars.com Review
- August 10, 2019
I really enjoyed working with Bob Martin, but I have noticed that there is nobody to set up my car there is nobody there as a cashier anymore. The quality of service at the dealership itself seems to be suffering. This seems to put more work on the advisers. Im not sure if this is caused by the fact...
Edmunds.com - Service Review
- August 09, 2019
As always, had a positive experience. Timely, clear communication, clean car at the end. All very good.
Yelp Review
- August 08, 2019
I bought my car from Rusnak bmw a few years ago and have had my vehicle serviced there for years. My service manager SHAWN Jordan who heads up the department is one of the best in the business. After years of having my car worked on I noticed that the leather began melting from the intense heat in...
Yelp Review
- August 08, 2019
I recently leased a car with Rusnak and had a great experience, especially working with Robert Rosas. This is actually the third BMW I've leased with him and the experience has been exceptional as always, great service and he really made the whole transaction super smooth. Go see Robert when you...
Cars.com Review
- August 08, 2019
Fernando was really helpful in the lease return process. He has great customer service. I would definitely recommend Rusnak to my friends.
Google Review
- August 07, 2019
Google Review
- August 07, 2019
Left by Gary S.
DealerRater Review
- August 07, 2019
FIrst time taking my Z$ into Rusnak in which I wanted to wait for it .... and had the best experience ever. BMW quality applies to service also at Rusnak!
Edmunds.com - Service Review
- August 06, 2019
My service advisor, Bob Martin was great. He was friendly and efficient. They found a problem which required that my car be kept over the weekend. He arranged for a loaner car and I was on my way very quickly.
Cars.com Review
- August 04, 2019
Left by Lisa D.
I had a excellent experience with the sales people, very helpful etc
DealerRater Review
- August 04, 2019
They were very thorough and did a good job. Took a little longer then expected but worth the wait for the quality of service provided.
Google Review
- August 03, 2019
Left by Brian W.
Cars.com Review
- August 03, 2019
Left by Meshell B.
Service tech was very nice and knowledgeable. Although I waited slightly longer than what they originally told me, overall it was a positive experience.
Google Review
- August 02, 2019
DealerRater Review
- August 02, 2019
Great service and wonderful staff really took good care of my car. Thanks to Art in the service department very pleasant courteous and professional. Always took care of me.
Cars.com Review
- August 02, 2019
I had a wonderful time at Rusnak. Scott Smith was awesome, Renee in the service department was awesome and the entire experience was extremely pleasant. I have already recommended Rusnak to a number of friends and will drive the 40 miles from home again when I am in the market for another BMW.
Edmunds.com - Service Review
- August 02, 2019
My family are the "proud" owners of roughly fifty previous BMWs going back to 1986 and the service at Rusnak is probably the best of all the BMW Centers we have utilized through the years.
Google Review
- July 31, 2019
Cars.com Review
- July 30, 2019
Most friendly and smart customer service adviser. Quick diagnostic and repair. Car wash was excellent.
Google Review
- July 30, 2019
Google Review
- July 30, 2019
Renee is always a pleasure to work with
Yelp Review
- July 30, 2019
This was my first time visiting Rusnak BMW and I was really impressed. Martik Gharibian made my recent leasing experience as quick and easy as possible. Martik worked out an amazing deal and went above and beyond what is expected to ensure that I was completely satisfied. Thank you Martik!!
Google Review
- July 30, 2019
Left by John M.
Google Review
- July 29, 2019
Edmunds.com - Service Review
- July 28, 2019
Im a returning client for a reason- from end to end, whether a sales experience or a service appointment, Rusnak Westlake has never let me down, every experience is excellent. This is why I have referred both friends and family and will continue buying from them in years to come. My most recent...
CarGurus Review
- July 26, 2019
Got back with me in a timely manner
Google Review
- July 25, 2019
Left by Fahmeen G.
Cars.com Review
- July 25, 2019
Excellent buying experience. Quick and easy with extremely aggressive pricing.
Google Review
- July 25, 2019
Left by Lev G.
Cars.com Review
- July 24, 2019
Art is great!!! He always go out of his way to make sure that customers are satisfied. Thanks!
Google Review
- July 24, 2019
Google Review
- July 23, 2019
Left by Mohan I.
quick and efficient service.My rep Bob was awesome
Yelp Review
- July 23, 2019
Rusnak BMW is not like any other dealership! They make the process quick and easy and don't play games like most dealerships. I just got my second car from this dealership and I will definitely be back. Vitaly Sklar is absolutely incredible! He is kind, patient, and goes above and beyond for his...
Google Review
- July 23, 2019
Cars.com Review
- July 23, 2019
Service Advisor Renee Norris is amazing!! She is beyond friendly, helpful, kind, patient, efficient, accommodating and professional. I am completely satisfied with the Service Renee and Rusnak BMW provided for my 2017 M6. Thank you.
Cars.com Review
- July 22, 2019
Left by Anthony M.
Your after hour pick up really was convenient thank you,.
DealerRater Review
- July 22, 2019
I has a great professional and personal services from service adviser it was quality work and personal care professional service it was very impressive and happy
Cars.com Review
- July 22, 2019
Friendly and knowledgeable staff Nothing was too much trouble Great experience
Google Review
- July 21, 2019
Mellow, no pressure sales