Edmunds.com - Service Review
- November 19, 2018
Service was prompt and courteous. Our Service Advisor Tig Pourian takes professionalism to a whole new level. Will definitely continue to return for service needs.
Google+ Review
- November 19, 2018
Google+ Review
- November 19, 2018
Service Manager Shawn Jordan is fabulous at his job and is the very definition of customer care. From responsiveness to scheduling to sharing information to connecting me with Zach to making sure I was taken care of, he scores 110%.
DealerRater Review
- November 18, 2018
Aways a first class experience in both service as well as purchasing/leasing a BMW. Always look forward to the Rusnak BMW "Experience". Well done!
CarGurus Review
- November 18, 2018
Clean and informative. This will be my third BMW and Rusnak always performs!
Google+ Review
- November 18, 2018
Left by Maurizio T.
I still consider my overall experience at Rusnak BMW very positive, but there are some aspects of the whole experience that are not completely positive. I was particularly pleased with their sales department. I was a bit concerned, but they were surprisingly pleasant to work with. However their...
Google+ Review
- November 17, 2018
Left by Easton S.
My experience was perfect in every way. They handled all the details of turning in my leased Lexus - including paying off the last 2 payments - to then put me in a new X5. Flawless, painless process. Great inventory to choose from.
Cars.com Review
- November 16, 2018
Left by Maria T.
Tig is the best rep I have interacted with so far in over 20 years of owning BMW's. We followed him from his prior dealership and am really glad we did!
Edmunds.com - Service Review
- November 16, 2018
Mike Powell is the best service advisor! We keep buying our cars from Rusnak because of the excellent service we have received from Mike.
Google+ Review
- November 16, 2018
Left by Ian G.
Google+ Review
- November 16, 2018
Left by Helen M.
Google+ Review
- November 16, 2018
Left by Alan S.
I was bringing my car in for service and I ran out of gas about two blocks from the dealership (my fuel gauge was reading inaccurately and admittedly I'm a last-minute fueler) with my girlfriend trailing behind me, who I had to get to the airport. The crew from Rusnak were amazing - they were there...
Cars.com Review
- November 14, 2018
Left by Lisa R.
Beautiful dealership. Everyone is so friendly. Zach got my cars oil changed in an hour. Their shuttle service was great. Took me to my nail salon & picked me up. Cant rave enough about about RUSNAK BMW!
Google+ Review
- November 14, 2018
Left by Mira L.
Google+ Review
- November 14, 2018
Left by Ken A.
Nice facility and helpful friendly staff.
Google+ Review
- November 14, 2018
Left by Lisa L.
Took a shot and walked in to see if they had soon for and oil change/standard service; they were able to get me in and gave me a 1-3 hour window because of the last minute appointment. I was in and out of BMW within 45 minutes as they knew I was in a Bhutto due to the fires in the surrounding areas....
Edmunds.com - Service Review
- November 13, 2018
Another shop used a non-BMW oil filter, and months later it's seal failed. After adding oil 3 times in short succession Rusnak got the car for investigation. The fix was easy, the cleanup was not, but they did an excellent, thorough job and the engine looks like new again.
DealerRater Review
- November 12, 2018
Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice car wash was also great. This dealership really takes great care of their customers!! The lounge upstairs is a great place to wait and relax and...
DealerRater Review
- November 12, 2018
If you are in the market for a new BMW, Chris Smith is your man. Great customer service and with ethics to boot! I felt that it was a win-win for Rusnak and me.
Edmunds.com - Service Review
- November 10, 2018
Excellent service.
Google+ Review
- November 08, 2018
Google+ Review
- November 08, 2018
Left by John F.
Edmunds.com - Service Review
- November 08, 2018
Mike my service Rep is always very kind and professional.
Google+ Review
- November 07, 2018
Customer Service is great.. just need to put more Donut's out when it runs out.. waited 1 hr & 30 minutes for my car to finish .. in waiting
Google+ Review
- November 07, 2018
Left by Edward F.
Google+ Review
- November 07, 2018
Customer Service is great.. just need to put more Donut's out when it runs out.. waited 1 hr & 30 minutes for my car to finish .. in waiting
Cars.com Review
- November 07, 2018
Left by Namgyal K.
Jeff Altman was difficult to deal with. His macho and aggressive image is not customer friendly. I have asked for a discount and he offered me a $1 discount per month for 60 months of financing. It was very demeaning. Leila was fantastic, responsive, and customer friendly. I would recommend...
CarGurus Review
- November 05, 2018
Darren Evans at Rusnak was extremely helpful! He contacted me immediately. Since I live 125 miles from the dealership we communicated on email at first. When...
Edmunds.com - Service Review
- November 04, 2018
Used this dealer for the 1st time. Had excellent customer service from Renee. I'm not local and service agent was instrumental to get me a car loaner which helped me get my Monday task. Car was ready in 3 hours and off I went. Thank you Renee!
DealerRater Review
- November 04, 2018
Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly scheduling the service (which was to determine and fix the reason for why the check engine light was on); letting me know about how long it would take to...
Yelp Review
- November 04, 2018
Mack helped us turn in our old lease and get a new one. He did a great job working through our personalized needs and proving solutions for a few issues we had. Thank you Mack.
Yelp Review
- November 04, 2018
Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice car wash was also great. This dealership really takes great care of their customers!! The lounge upstairs is a great place to wait and relax and...
Google+ Review
- November 03, 2018
Left by Mohammad S.
DealerRater Review
- November 01, 2018
My advisor Art Simcox took excellent care of my car issues from the time I walked in until I picked up my car. My issue was dealing with recalls & an extended warranty issue and he handled everything very professionally.
Cars.com Review
- November 01, 2018
Left by Paul N.
Dealer was timely with regard to assistance. Service approach might benefit from fuller disclosure of specific, expensive issues identified, and further from a willingness to delay immediate repair based on the lack of serious adverse consequences of these issues. Dealer was extremely good with...
Edmunds.com - Service Review
- November 01, 2018
The service staff did a good job. The only disappointment was that there was a pretty major issue with the battery cell only 10 days after buying the car. Hopefully it was an anomaly and we wont experience anything like it again. The dealership did a good job of taking care of my needs. Thanks!
DealerRater Review
- October 31, 2018
Easy to book. Had a loaner ready for me and got me on my way quickly. Had my car ready earlier than promised and gave it to me nicely cleaned. First class service.
Cars.com Review
- October 29, 2018
I was satisfied with the service, although it was a bit slow
Google+ Review
- October 28, 2018
Left by Rodrigo P.
DealerRater Review
- October 27, 2018
It is not what you know, but who you know... my service technican, Mike P, is a delight to work with; perattenuate and attentive. Sean, the service mgr (I believe that was his name), came outto see if he can be of assistance snice Mike was busy.
Edmunds.com - Service Review
- October 27, 2018
Zach was so nice and helpful. Had a ride ready for me and again to get my car. Love this dealership.
Google+ Review
- October 26, 2018
Google+ Review
- October 26, 2018
Fast service. They managed to squeeze in my service request as soon as I went to their dealership when I was supposed to have an appointment the next day. As it turns out, my car had a minor issue. They helped me troubleshoot my tire problem and finish in less than 20 minutes the same day. Service...
Cars.com Review
- October 26, 2018
Great experience. Mickey belt made everything easy.
Google+ Review
- October 25, 2018
Always a great experience, Renee is very attentive and on top of any service items. Had an unexpected flat and it was taken care of quickly and efficiently. Status updates are timely and the text messaging system they use is so convenient. It is also great that you can review your work order,...
Google+ Review
- October 25, 2018
The service was done in the quoted timeframes, offered a shuttle so I was able to get some errands completed while my car was being serviced and was returned shiny and given a full breakdown of service! Best service Ive ever experienced!
Google+ Review
- October 25, 2018
Left by Lisa W.
Edmunds.com - Sales Review
- October 25, 2018
We were extremely happy with Martik Gharibian. He was very knowledgeable, very helpful, and was not one of those obnoxious , pushy salesman. He has a very nice and pleasant way about him where you Do not feel intimidated and wanting to leave because he was too pushy . I highly recommend him
Google+ Review
- October 24, 2018
Left by Sheri N.
Google+ Review
- October 24, 2018
DealerRater Review
- October 24, 2018
I have been to several dealerships, and this one by far is the best. Quick services, nice staff, and just easy to deal with...thus far, hopefully for the duration of my lease lol.
Edmunds.com - Service Review
- October 24, 2018
All aspects of this routine maintenance visit were painless. Tara was amazing, and my car looked brand new when I returned to pick up...I deeply appreciate the customer-focused, and attentive service at this dealership!
Edmunds.com - Sales Review
- October 22, 2018
These Guys are great. They worked out a deal on a brand new 2019 5 series that was much lower than 2018. Great dealership. I was very happy with the service and the follow up. Definitely this I will refer everyone that I know. Thanks specially to Chris.
Cars.com Review
- October 22, 2018
Left by Donald F.
Adam was incredible, not pushy, excited to show me many cars as I was not sure what I wanted and then made the process easy.
Cars.com Review
- October 22, 2018
Excellent service and my service advisor who is Mr. Bob Martin, is knowledgeable and attentive to my repair concerns. Car was repaired on time.
CarGurus Review
- October 22, 2018
Good service
Google+ Review
- October 21, 2018
The service was done in the quoted timeframes, offered a shuttle so I was able to get some errands completed while my car was being serviced and was returned shiny and given a full breakdown of service! Best service Ive ever experienced!
Edmunds.com - Service Review
- October 21, 2018
Brought my amazing BMW in for scheduled service. The car itself is so incredible but the service behind the brand is equally amazing. They are so helpful and schooled on their product and the guidance they offer is helpful and on target. Highly recommend this dealership- they do not drop the ball.
Google+ Review
- October 21, 2018
Left by Ron S.
Courteous, professional and effecient!!!
Google+ Review
- October 20, 2018
Can't tell you how pleased with the service and courtesy of employees at Rusnak. My 2001 E39 525IT belt tensioner grenaded coming home from Morro Bay to San Diego. My representative Tara was knowledgeable and had an answer to all my concern. She set me up with a comfortable loaner for the downtime...
Edmunds.com - Service Review
- October 20, 2018
Cars.com Review
- October 20, 2018
great experience with a pre-owned purchase! worked with claude, jeff and diana. was excellent all around!
DealerRater Review
- October 19, 2018
Tig Pourian was great in getting me a loaner when my car needed service. He kept me up to date via phone calls and text on the status of my car. I followed Tig from Bob Smith to Rusnak. See Tig if you need help.
Google+ Review
- October 18, 2018
We drive farther out of our way to come to Rusnak service center. The staff here are professional, efficient, on time, friendly and go out of their way to make sure your needs are met. They took my car in right on time with my appointment, had a rental car waiting for me, and even held my son and...
Yelp Review
- October 18, 2018
Jeff Kaltman, the Sales Manager, and Fernando Chay-Narvaez, the Lease End Specialist, were both not only helpful and professional, but unusually nice people, especially in a field where the overall reputation can be less-than-genuine.Because of the high-quality culture of customer care at Rusnak...
Google+ Review
- October 16, 2018
Left by David T.
Google+ Review
- October 16, 2018
We drive farther out of our way to come to Rusnak service center. The staff here are professional, efficient, on time, friendly and go out of their way to make sure your needs are met. They took my car in right on time with my appointment, had a rental car waiting for me, and even held my son and...
Google+ Review
- October 15, 2018
Great dealership and great professional experience
Cars.com Review
- October 15, 2018
Review for service- had to wait longer than expected (about 25 minutes). Service tech Zachary was efficient and helpful. Repairs took longer than the day estimated but was OK because I was in a wonderful loaner. Car was returned nice and clean will all issues resolved.
Google+ Review
- October 14, 2018
Google+ Review
- October 14, 2018
Left by Julie K.
So quick and efficient. They made it easy.
Edmunds.com - Service Review
- October 13, 2018
The service department here is excellent. My car is always washed and cleaned after a service, the staff are courteous and friendly, car is ready when predicted, easy to make an appt. and they will shuttle you nearby while you wait. Best service department I have dealt with over the 18 years of...
Cars.com Review
- October 12, 2018
Bob Martin is the best in the service department ... its people like him that make the Rusnak difference !
DealerRater Review
- October 11, 2018
It was easy to get an appointment. Booked on line. No wait at drop off and car ready as promised. Art was friendly and attentive.
DealerRater Review
- October 11, 2018
Renee was very attentive and updated the system because my car had the first scheduled service and the loan car was provided. Thank you very much!!!!!
Edmunds.com - Service Review
- October 10, 2018
What I appreciate most about Renee Norris is her professionalism and competence in handling my service needs for my BMW.
Google+ Review
- October 10, 2018
Left by Shannon N.
Claude was amazing and made my whole experience enjoyable
Google+ Review
- October 09, 2018
Left by Wayne P.
Google+ Review
- October 08, 2018
Tara in the service department has been one of the best individuals I've had the pleasure of working with. She is knowledgeable, friendly and customer service oriented. Rusnak is very fortunate to have such a great team member representing their brand.
Google+ Review
- October 08, 2018
I would like to give thumbs up for outstanding customer service to ART SIMCOX, for going out of his way to help me out. I wish I had more room to write about what he did to deserve my gratitude, thank you once more Art.