DealerRater Review
- August 18, 2017
Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me checked in and texted when completed. Few people do what they actually say in this world anymore. Thank You to Michael Powell and BMW for respecting...
DealerRater Review
- August 16, 2017
Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My service was completed in a very timely manner. After the service Robert informed me that the service technician had found inappropriate wear on the...
DealerRater Review
- August 16, 2017
Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. The "Your review" section, however, is quite annoying. Your 25 word minimum for the review annoys me.
DealerRater Review
- August 16, 2017
Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Rusnak BMW, Westlake Village, CA.
Google+ Review
- August 13, 2017
Left by John M.
Google+ Review
- August 13, 2017
DealerRater Review
- August 13, 2017
Left by Janeen H.
The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. Rusnak needs to be aware of the exemplary employee that they have In Renee and treat her with great appreciation, the way she treats Bmw...
Google+ Review
- August 11, 2017
Google+ Review
- August 10, 2017
Haven't bought a car from them but had a great sales guy let me drive a few but I just couldn't get the numbers right for me. No biggie it happens. If I get a BMW in the future it will be from Rusnak
Google+ Review
- August 10, 2017
Google+ Review
- August 10, 2017
Left by Hudie A.
Edmunds.com - Service Review
- August 09, 2017
Thank you Renee and Tim... very happy with the service as usual... always a pleasure stopping in even just I say Hello. I will rest easy now knowing the air bag is safe after the lengthy recall... kind regards, Tim Stratton
Google+ Review
- August 07, 2017
Cars.com Review
- August 07, 2017
Mark my sales Rep was a pleasure to deal with and worked hard to get the right deal done for me I will most definitely bring more business here as my wife's car is due for an upgrade.... Thanks again
Google+ Review
- August 06, 2017
Left by Stanley K.
Google+ Review
- August 05, 2017
Cars.com Review
- August 05, 2017
Maps took care of me The guys in service are always great to work with
Google+ Review
- August 04, 2017
Left by Dino B.
The experience with Rusnak BMW is always perfect. Their customer service is fantastic and the quality of their work cannot be matched. I drive almost 35 miles passing several BMW dealerships on my way to Rusnak and the extra time and mileage are more than worth it. From the moment you arrive on the...
Google+ Review
- August 04, 2017
Robert Hull is nothing short of amazing - personable, focused, efficient, knowledgeable, and honest! Given that the dealership is about a 20 minute drive from home, Robert always respects my time & gets me in & out ASAP. The process is effortless - the technicians, from the person who greets you...
DealerRater Review
- August 04, 2017
Mike in the service department is great! He listened to all my concerns and set me up with a loaner. I received a text when my car was ready to be picked up. The process was very efficient.
DealerRater Review
- August 04, 2017
Robert Hull is nothing short of amazing - personable, focused, efficient, knowledgeable, and honest! Given that the dealership is about a 20 minute drive from home, Robert always respects my time & gets me in & out ASAP. The process is effortless - the technicians, from the person who greets you...
Google+ Review
- August 03, 2017
Left by Simon S.
Excellent experience with the sales team. very straightforward. They treated me with respect and didn't try to waste my time playing games with pricing. The entire process was fast and transparent, and the equipment and color choices they had on the lot were better than any other dealer I visited.
Google+ Review
- August 03, 2017
Yelp Review
- August 03, 2017
I don't post on yelp much but I feel compelled to give props to this dealership for outstanding service. They treated me with respect and were straightforward throughout the purchasing process. George and Roger were patient and let me spend all the time I needed driving the cars to decide on which...
Yelp Review
- August 02, 2017
I would highly recommend Jeff Kaltman for anyone looking to purchase or lease a BMW. I contacted him a few weeks back when I was car shopping and he relentlessly looked for the best deals for what I was searching for. He even responded to my emails outside of working hours to ensure I was taken care...
Google+ Review
- August 01, 2017
Left by Nik S.
great experience. Mike Powell is very helpful and attentive.
Google+ Review
- August 01, 2017
Google+ Review
- August 01, 2017
Left by Peter V.
Edmunds.com - Sales Review
- August 01, 2017
I just bought a new BMW 640i and could not be happier, not only with the car, but with the whole sales process. My sales person was excellent, took his time, worked out an excellent deal for me and then their specialist spent collectively about 2 hours with me in the car between testing it and...
Yelp Review
- August 01, 2017
Roger Carroll was excellent. He made the process very easy. 5*'s for Roger thanks again.
Facebook Review
- August 01, 2017
Darren Evans is what makes purchasing a vehicle from Rusnak BMW an amazing experience! His product knowledge, attention to detail and communication are second to none. This experience with Darren never felt transactional. He is very passionate about what he does and that enthusiasm and dedication to...
Google+ Review
- July 31, 2017
Great to deal with - fast and to the point with the deal - quick paperwork too!
Google+ Review
- July 31, 2017
I would rate Rusnak BMW a 10+! My overall experience was outstanding and each and every employee who assisted me offered superior customer service! My Client Advisor George Bonnaz and Sales Manager Mehran offered me the best price and terms of any other BMW dealership I had compared with, and the...
Google+ Review
- July 31, 2017
Internet sales manager Roger provided us with absolutely fantastic service. I can't recommend Rusnak enough!
Google+ Review
- July 31, 2017
Amazing and excellent service.
Google+ Review
- July 31, 2017
Left by Theresa G.
Google+ Review
- July 31, 2017
Google+ Review
- July 31, 2017
Left by Angela W.
Edmunds.com - Sales Review
- July 30, 2017
Looking for and buying a car has always been a stressful experience. Our sales advisor, Scott Smith, made it easy in helping us figure out what was best for us and finding the right solution. This was the fourth car Scott has sold us and we don't expect it to be the last. We wouldn't be coming back...
Edmunds.com - Service Review
- July 29, 2017
Very professional service. Mr. Powell was very helpful in locating my USB outlet and giving me the details of my car service. He also found the tool for removing the wheels. It was in the tool tray in my trunk. I thought I had lost it. He also explained clearly the termination of the emergency...
DealerRater Review
- July 28, 2017
Received excellent service from Jeff Kaltman. Have been dealing with him for many car purchases. Always a please to work with. My main reason for purchasing loyalty with Rusnak.
DealerRater Review
- July 27, 2017
Hamid will continue to be our go to guy for vehicle now and in the future. He is honest and friendly. The service providdd is always amazing.
Facebook Review
- July 26, 2017
Left by Paul H.
Cars.com Review
- July 26, 2017
The experience of getting a new car from Rusnak was absolutely easy and friendly. Everybody, from dealer to financial administrator we very professional and friendly. I truly recommend Rusnak to friends and family
DealerRater Review
- July 26, 2017
I came into the dealership only looking to compare against another brand that I had intended to buy. However, when I saw the executive demo offering, and the low apr incentives, I was pleasantly surprised. That, coupled with Mor's incredible ability to make the car shopping experience easy and...
Edmunds.com - Sales Review
- July 26, 2017
Vitaly Sklar was very professional and knowledgeable about all BMWs. He was courteous and I would definitely recommend him to others.
Google+ Review
- July 24, 2017
Google+ Review
- July 24, 2017
Left by Lauren M.
Robert Hull is a fantastic service advisor. He is always pleasant, informative and helpful. It makes servicing my car very easy. The work itself is always top notch.
DealerRater Review
- July 23, 2017
Scheduled a service appointment with Rusnak BMW to repair the door on an interior storage compartment. Days before the appointment I was contacted by Mike Powell, who informed me that he went ahead and ordered a replacement door, and that we would set up another appointment when the part arrives. ...
DealerRater Review
- July 23, 2017
Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours.
Google+ Review
- July 22, 2017
Need a new ride
Google+ Review
- July 22, 2017
Google+ Review
- July 20, 2017
Left by Gustavo S.
Yelp Review
- July 20, 2017
Sonia was very helpful in clearing up the situation and letting me know about the glitch in the scheduling. Although I am still a bit upset over losing my appointment, I am very impressed with the customer service that I have received from Rusnak BMW. Tara was very welcoming and helpful this morning...
DealerRater Review
- July 20, 2017
Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and clean. Appointment expectations were.met!!
Yelp Review
- July 20, 2017
Sonia was very helpful in clearing up the situation and letting me know about the glitch in the scheduling. Although I am still a bit upset over losing my appointment, I am very impressed with the customer service that I have received from Rusnak BMW. Tara was very welcoming and helpful this morning...
Facebook Review
- July 19, 2017
Google+ Review
- July 19, 2017
Left by Luis R.
Google+ Review
- July 18, 2017
Google+ Review
- July 18, 2017
Left by Brian L.
DealerRater Review
- July 18, 2017
We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. Someone come up to me within a few moments and directed me where to go. I didn't get a loaner, but l was able to coordinate a ride with my wife. ...
CarGurus Review
- July 18, 2017
Very good expierene, no pressue, friendly and fair deal.
Yelp Review
- July 16, 2017
We were looking for a specific BMW, year model and color combination. We were unable to find it in our home town of bakersfield CA, (not anything against Bakersfield BMW). We basically made the deal over the phone before making the long drive to Thousand Oaks. The vehicle as described by Leila was...
Google+ Review
- July 15, 2017
DealerRater Review
- July 15, 2017
Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel Like the dealership cares about my needs .
CarGurus Review
- July 15, 2017
Rusnak BMW contacted me with the build sheet and a description of the car. They were very quick to answer all of my questions. I really appreciated the fact of how professional they where.
Google+ Review
- July 14, 2017
Left by Jennifer A.
Google+ Review
- July 14, 2017
Yelp Review
- July 14, 2017
Tara was my service writer. She has such an infectious smile and seemed ton have our best interest in mind. She is prompt, honest, and kept me informed throughout the whole process. If you're new to Rusnac service, get Tara.
Google+ Review
- July 13, 2017
Left by Larry V.
Yelp Review
- July 13, 2017
Farhad really came thru for a gorgeous M3 for my brother. We came alllll the way from Beverly Hills! Great customer service/ great deals - I'm looking forward to working with farhad asap! Ask for him by NAME and get a real gentleman!
CarGurus Review
- July 12, 2017
Friendly and honest
Google+ Review
- July 10, 2017
Great service. Renee is, as always, the best. Quick to help in the most efficient manner. She is the only service advisor I ask for when I call for service.
Google+ Review
- July 10, 2017
Left by Craig J.
Google+ Review
- July 09, 2017
Google+ Review
- July 08, 2017
Left by Chittaranjan D.
Tara has been excellent in customer service. It's been a great experience.
Cars.com Review
- July 08, 2017
Excellent staff at Rusnak BMW, car always finished when promised.
DealerRater Review
- July 08, 2017
Left by Ali A.
Excellent service as always. Mr. MICHAEL Powell is the best and I cannot say enough good things about hiim. He makes you feel right at home. He is friendly, polite, curtious, and a good man. Rusnak BMW should be very proud to have such an employee.
Yelp Review
- July 08, 2017
As a first time customer to this dealership, I was very happy with their service.....The main focus of this review is for Tara Roberts in the service department. From the moment I met her, she was engaging, listened to why I came in for service, and was very helpful on every level . She explained...
Google+ Review
- July 07, 2017
Left by Giacomo A.