Google Review
- April 15, 2024
Purchased 2023 Sprinter 170 AWD van for $70K+ with defective body that the sales person Herb was aware, I’m sure he was because in fact that was noticeable and the vehicle was on the yard for 6+ months.I didn’t pay attention while walking around the van at purchase till made couple hundred miles on...
Google Review
- April 13, 2024
Why have a phone if you don't answer. Bad service 👎🏻
Google Review
- April 12, 2024
Called ahead was told I did not need an appointment to have my coolant top of . Come on in. Got to the service area only to be told to go inside buy coolent and fill it myself. I understand all three of the service writers were busy in an important conversation. Had to ask one to show me where to...
Google Review
- April 07, 2024
Worst service every. I have been in too many Mercedes benz dealer for my other cars but this one is the worst. They don’t care what you need. They don’t even ask what you want. I bought a car 14 days go and from day one the car has a big oil stain all over the car. I bring the car again and no one...
Google Review
- April 04, 2024
The worst dealer in town
Google Review
- March 07, 2024
Google Review
- February 16, 2024
If I can give zero stars I would. Very bad customer service. Originally bought a car in for a flat tire was told by customer care that the tire will be $75 at this location upon finding out the actual price of the tire I canceled the service, but my car was on recall for the fuel pump. Fuel pump was...
Google Review
- February 10, 2024
I been having bad experiences every time I’m here for service, sometimes they don’t fix the issues and times they don’t handle the car with care, this time they left trash and moved my things around. Also, they need to have better customer service and represent Mercedes as it supposed be.
Google Review
- February 06, 2024
I would just like to say that the team at this dealership are outstanding, I went in there today to get help on a Mercedes that I bought at a different dealership, and everyone I talked with online ,the phone,and in person went out of thier way to help me when they did not have to,Mr Shaffer of...
Google Review
- January 26, 2024
Ebert Vela is the reason you get 1 star and lost a commercial customer
Google Review
- January 20, 2024
As much as I love my car and the company I am afraid to drive my car after my recent service at this location. I was just in for service and a check coolant light see operators manual warning light came on! Come to find out my coolant is low. I work night shifts and rely on my C Class day and night,...
Google Review
- January 20, 2024
Steve Sweis sold my car to me and he was incredible! We will definitely coming back for future cars!
Yelp Review
- January 20, 2024
As much as I love my car and the company I am afraid to drive my car after my recent service at this location. I was just in for service and a check coolant light see operators manual warning light came on! Come to find out my coolant is low. I work night shifts and rely on my C Class day and night,...
Yelp Review
- January 13, 2024
I have an older collectible, Mercedes. stop by the dealer to look into getting keys made for the car. I have the original set, just need copies made. I was directed through the dealership by some very polite and very young sales people. when I began to talk to the service manager about getting...
Yelp Review
- January 08, 2024
I sympathize with the stakeholders of this organization. I'm aware that they invest significant amounts in promoting the franchise. However, when I present them with unsolicited business and they consistently fail to follow through, it leaves me perplexed. I question the logic behind their marketing...
Yelp Review
- January 08, 2024
I live in Orange County so going to Long Beach to buy a car wasn't something I was excited about. But the experience was so exceptional I'd do it again. My initial contact was with Mike the GM who was fantastic to work with. I then found my car with an amazing salesman named Toshi. He was so...
Yelp Review
- December 22, 2023
Look out Danger here!The service department used a methanol containing spray on my benz for sanitation per covid 19 regulations. The plastic buttons on the dash and steering wheel got soft and icky. I discovered methnol melts plastic. When I picked up my car it was wet and smelled so bad I got a...
Yelp Review
- December 14, 2023
terrible experience. walked in ready to buy an suv for my mom. one guy walked me around the entire parking lot pointing at random cars and never let me into one. finally walked back into the showroom to open up the one on display. he unlocked it and walked away . no wonder mercedes is on its way down.
Yelp Review
- December 06, 2023
I recently visited the Mercedes Benz service department with high hopes of receiving quality service for my vehicle, but unfortunately, my experience fell far below expectations. The lack of professionalism and unfriendly demeanor displayed by the employees left me feeling uncomfortable and...
Yelp Review
- December 01, 2023
I received an Emissions Modification notice for my Vehicle Sprinter. The whole process has been a nightmare. And now that the work is finally complete I can't get anyone to give me info on the incentive payment owed to me. Their customer service is horrible, worst 5 months of customer service I...
Google Review
- November 27, 2023
Jasmine ordered my part 11/22/23. She said it would be in 11/28/23. I call today 11/27/23 just checking. I find out my part arrived 11/24/23. Wow that's great customer service she didn't call. I could have been back on the road days ago. Thank you Jasmine you have great customer service skills.. I...
Google Review
- November 23, 2023
I have owned various Mercedes-Benz vehicles for over the last 20 years, S-Class, C-Class, but I have found no help from my local dealer in obtaining parts for a great car I'm keeping for my kids to use when they reach driving age.Then after being told my dealer could not obtain the parts for my...
Google Review
- November 22, 2023
This place is ran by people who have no clue what they’re doing and are incredibly disorganized. I ordered a part online. A few hours later I received an email asking for the vin. I replied within minutes of the first email with the vin. I don’t hear anything for a week so I call to get an ETA on...
Google Review
- November 20, 2023
Ebert Vela is the man! His smooth voice and charismatic personality made my experience at Long Beach Mercedes enjoyable. He came to my car to inspected it and gave me some valuable tips! This is not his first time, helping me. I have been coming to his dealership for the past 2 years and each time...
Google Review
- November 20, 2023
I would highly recommend his place especially the parts department, the counter parts advisor Ebert was amazing with assisting me with parts and helping me find the correct part for a vehicle when the part number was not available. Pay him a visit and you'll see what I am talking about.Thank You...
Yelp Review
- November 17, 2023
Dan in the service department is awesome. Anytime I have work done on my car he is always helpful and exceptional service.
Google Review
- November 09, 2023
Ebert Vela is an Excellent Parts Advisor for Mercedez Benz as he is very knowledgable about Mercedz Parts and goes beyond his job to help all customers requiring help with parts and any questions regarding Mercedez Benz of Long Beach, California.
Yelp Review
- November 02, 2023
I had an absolutely outstanding experience purchasing my dream car at Mercedes Benz Long Beach, and I am beyond thrilled with the exceptional service I received. Toshi, the salesman, truly went above and beyond to make sure I could secure financing for my car when other reputable brands like Audi...
Yelp Review
- November 02, 2023
I had an absolutely remarkable experience at Mercedes Long Beach, thanks to the exceptional service provided by Toshi and his wife Lisa. From the moment I walked into the dealership, it was clear that they were committed to going above and beyond to make my car-buying journey extraordinary.Toshi's...
Yelp Review
- October 27, 2023
The service is horrible I asked for help and they were rude and condescending I don't mind if employees are misinformed and give me the run around it happens but at least be polite and attempt to help.I'm already here if not I wouldn't get service here. No one wants to work it's easier to say go ask...
Google Review
- October 23, 2023
Do not, I repeat, do not bring your vehicle here for service nor buy parts here for service. This place needs an entire reconstruction of the staff members. First off brought my G63 for service/insurance claim, and they had it here for 2 months trying to scam the insurance company who had approved...
Yelp Review
- October 20, 2023
Kristine Valencia went out of her way clocking out of her lunch hour early to help me set up the Mercedes Me Connect App on a used MBZ that I purchased a different dealership. Thank you for welcoming me to Long Beach Mercedes, my new home dealership!!
Yelp Review
- October 18, 2023
I just bought my GLC this past May and have had to take it in a few times for software updates. I had worked with Shayne Norris originally and he is so responsive, professional, and overall so sweet that I requested to work with him again. I can't recommend Shayne enough. He communicates in a timely...
Yelp Review
- October 17, 2023
Got my 4th car since 2013 from the same salesman, Toshi Sato yesterday . I keep going back to this dealership because of the extreme professionalism, honesty, and exceptional service they extend to their customers . Shout out to Mr. Toshi Sato and his wife , and to Mr. Abel Soleman! So...
Yelp Review
- October 15, 2023
I had a fantastic experience at the Mercedes Car Dealership. I had help from Oscar Valencia and he was incredibly friendly and knowledgeable, and Oscar made the car-buying process smooth and stress-free. They had a wide selection of vehicles, and I found the perfect one that suited my needs. The...
Yelp Review
- October 14, 2023
The best Mercedes dealership thanks to Shaun Duron. Always a pleasure to deal with! I highly recommend contacting him for your next Mercedes purchase.
Google Review
- October 14, 2023
As a BMW owner, I didn’t think I would switch to Mercedes. However, I decided to stop by and found a great Certified vehicle. The staff was friendly and helpful. Shaun was very patient and knowledgeable, which helped me through what is normally a painful and frustrating process. Thanks to everyone!
Google Review
- October 14, 2023
Ask for SHAUN DURON if you want an experience where you feel heard and your business valued. Shaun took the time learn my needs, and wants to recommend the perfect car for me. Then, he worked hard to get the deal done!
Yelp Review
- October 13, 2023
I wanted to write a shout out to Shaun Duron. I had the pleasure of working with him for a new purchase. He was professional and caring throughout the whole process. He went above and beyond to make sure I was happy with my new car and was able to answer all of my questions. I will 100% recommend...
Google Review
- October 12, 2023
Stay away from this Dealer they will hustle you for your money and say they fixed items they didn’t
Google Review
- October 11, 2023
Horrible service. Mechanics who will take forever. Worst communication of any place Ive taken my vehicle. And heavily overpriced. Take you Mercedes anywhere but here.
Yelp Review
- October 06, 2023
This review is related to my experience with the service center only. I've never purchased a car from this dealership, but I've brought 3 different vehicles to this dealership's service center and every time I leave impressed with the quality of service, responsiveness, communication, and overall...
Yelp Review
- October 04, 2023
Not reviewing purchasing or leasing, reviewing service department. Brought my vehicle in for a parts issue and came home with electrical and mechanical issues that were nonexistent before my vehicle was touched by their team.Brought it in for my sway links and control arms that had just been...
Yelp Review
- October 03, 2023
Bought my Mercedes at House of Imports, but have been taking it to Long Beach Mercedes for service because the techs here I feel are very helpful. I brought it here this past Saturday for routine service and got it back in a reasonable amount of time for it being a busy service day. My car always...
Yelp Review
- October 02, 2023
I've had it with this place! I've tried to avoid reviewing them on yelp but I realize they're only nice when they need you to refer and recommend them for more sales! Service is horrible! Months of issues and no resolution and each time they keep my car for weeks/months and then when I get it back I...
Yelp Review
- September 30, 2023
This has been an absolute nightmare. If i can give NEGATIVE stars i would. It is literally an utter shame for them to have the audacity to charge what they do and provide the most horrendous customer service i have ever experienced.I took my 2006 Mercedes Benz to get fixed here because Mercedes...
Yelp Review
- September 28, 2023
Horrible customer service and representatives call you back when they feel like it if at all. They take no responsibility for their own mistakes and offer no explanation or apology when they do make them. This starts with their customer service agents and go straight up to and through management. ...
Google Review
- September 26, 2023
WORST SERVICE DEPARTMENT ON EARTH! This place has had my car for over TWO MONTHS! I came in because the battery was dying overnight. I’ve called SO many time to Giovanni, almost never calls back. I spoke with Colby more than once, even in-person … no help. After one entire month I was told I needed...
Google Review
- September 22, 2023
TERRIBLE CUSTOMER SERVICE. DON'T EXPECT HELP IF YOU ARE INQUIRING ABOUT PARTS
Yelp Review
- September 20, 2023
Will Stick with Fletcher Jones for future.Tried MB of LB for some repairs because it is close to my office and I thought it would be more convenient. There were too many inconveniences to mention so I will sum it up by stating that their service is severely lacking. I'd recommend Fletcher Jones any...
Google Review
- September 19, 2023
I would highly advise against bringing your sprinter van here for service. They are very unprofessional with responding to customers and have no regard for other peoples time. I brought my van in for a noise in the front suspension/ drivetrain and when i got it back the problem was still there and...
Google Review
- September 14, 2023
Preferred Dealership between Los Angeles to the ie area. Always end up back here for my Service needs. If you can travel its worth it. Yes there may be delays if any but rest assured the job will be doe every time hassle/ run around free
Google Review
- September 13, 2023
I purchased a C300 2023 less than a month ago from this location. I have been a Mercedes customer for a while and usually buy 1-2 cars a year. I came to this location because I was told they have exceptional customer service. My experience has been anything but exceptional. When I signed all the...
Yelp Review
- September 07, 2023
I have tried for two weeks to stay silent about the terrible service (or better yet, lack thereof service) I have received and hoping they could turn it around on their own.  I've been waiting over a week to hear back from my service advisor about getting a courtesy car, not to mention waiting 5...
Yelp Review
- September 07, 2023
I have tried for two weeks to stay silent about the terrible service (or better yet, lack thereof service) I have received and hoping they could turn it around on their own. I've been waiting over a week to hear back from my service advisor about getting a courtesy car, not to mention waiting 5...
Google Review
- September 02, 2023
Google Review
- August 30, 2023
Front desk have attitude like they own the company
Google Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN!I brought my car in for service and check up.I had money in my center console thinking well it’s Mercedes they aren’t going to take anything. Well I get home as I’m looking for something I realized all the money was gone.I CANT EVEN...
Yelp Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN! I brought my car in for service and check up. I had money in my center console thinking well it's Mercedes they aren't going to take anything.  Well I get home as I'm looking for something I realized all the money was gone. I CANT...
Yelp Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN! I brought my car in for service and check up. I had money in my center console thinking well it's Mercedes they aren't going to take anything. Well I get home as I'm looking for something I realized all the money was gone. I CANT...
Google Review
- August 23, 2023
Service Advisor, Dan Grammer is very nice, knowledgeable and professional.
Google Review
- August 22, 2023
Yelp Review
- August 11, 2023
Just purchased my first Mercedes at Long Beach and Shawn Duron was amazing! He was extremely patient with me and he made purchasing my car easy, quick and hassle free! Let's not leave out the Finance Manager Erin! Nothing short of down to earth and funny as heck, loved her vibe! Kudos to Long Beach...
Yelp Review
- August 03, 2023
This dealership gets no stars. The service department sucks as well as sales. The inventory sucks and the service department is not  certifying used vehicles. Bout a car 07/02/23 and been to the dealer 6 times for steering wheel shaking and engine noise. They put me in a loaner for 7 days and said...
Yelp Review
- August 03, 2023
This dealership gets no stars. The service department sucks as well as sales. The inventory sucks and the service department is not certifying used vehicles. Bout a car 07/02/23 and been to the dealer 6 times for steering wheel shaking and engine noise. They put me in a loaner for 7 days and said...
Yelp Review
- July 31, 2023
I've never had such a bad experience with a dealer than the one I've had here. The service department does not pay attention to customers needs. We did a service package on our company van that cost over $1000 dollars just to find out they tires were low and each tired had a different pressure. So...
Yelp Review
- July 31, 2023
I've never had such a bad experience with a dealer than the one I've had here. The service department does not pay attention to customers needs. We did a service package on our company van that cost over $1000 dollars just to find out they tires were low and each tired had a different pressure. So...
Google Review
- July 28, 2023
very long wait. terrible employees. forced to sit and wait for hours
Yelp Review
- July 26, 2023
I went to get my car serviced and had money taken from my middle console , when I addressed it they went in an urge to figure it out. When I got a call back they said they checked cameras and since they didn't see anything it's nothing they can do. They said they are responsible for anything that...
Yelp Review
- July 25, 2023
Even one star is too much. The service department is awful. Took our 2 week old Sprinter van there because we noticed some fluid leaking on the driveway. The service adviser mentioned that he sees a problem frequently where there's a leak due to a problem with a coupling/hose. They ran tests and...
Google Review
- July 20, 2023
I would give negative stars if possible!!!! This parts department puts you on hold and never comes back. I have wasted 30 minutes trying to speak to someone here, 3 times they have placed me on hold for almost 10 minutes and they NEVER come back. I have spent less time on hold and received waayyy...
Google Review
- July 07, 2023
Did a great job on my Sprinter DEF system
Yelp Review
- July 06, 2023
Quite literally had the worst experience ever with Selene Torres - if you ever receive her as your service representative, demand someone who will respect you and not waste your time. I brought my car in on June 13 for service A. I purchased the prepaid maintenance package in May 2022. When I got to...
Yelp Review
- July 06, 2023
Quite literally had the worst experience ever with Selene Torres - if you ever receive her as your service representative, demand someone who will respect you and not waste your time. I brought my car in on June 13 for service A. I purchased the prepaid maintenance package in May 2022. When I got to...
Google Review
- June 29, 2023
I bought a car from Mercedes Benz Long Beach and when I take to service , the are not friendly at service advisors and you cannot even talk with manger is the same . They never resolved problem and they don’t know the value of Costumer
Google Review
- June 25, 2023
Google Review
- June 25, 2023
I had my car towed to the Long Beach, dealership on Thursday got a call late Friday from Jovanny that car is ready due to the them being closed I was told that I can pick up my car on Saturday and return loaner car , when I got there around 10 ish the guy that was out there helping customers he...
Google Review
- June 21, 2023
I purchase a car several months ago. They did not tell me that the registration will expire in two months prior to me purchasing the car Mercedes Benz Of Long Beach is very poor quality service for very expensive cars I have been driving a Mercedes for the last five years. This is definitely not my...
Yelp Review
- June 20, 2023
I took my 2008 Mercedes in to be fixed they fixed what they thought would be best and cost me the most money I get my car back and the reason I took it in was because my headlights would glitch and my engine would run hard etc I get it back as soon as I get on the freeway it started to do it again I...
Yelp Review
- June 20, 2023
I took my 2008 Mercedes in to be fixed they fixed what they thought would be best and cost me the most money I get my car back and the reason I took it in was because my headlights would glitch and my engine would run hard etc I get it back as soon as I get on the freeway it started to do it again I...
Google Review
- May 26, 2023
Yelp Review
- May 25, 2023
It's always a good service every time I bring my car for maintenance service. Israel and Christian are always there to help.
Yelp Review
- May 19, 2023
This was my first time purchasing a Mercedes and let me tell you that Toshi the sales car manager did not disappoint! He takes the time to make sure everything is perfect for you and that you will be happy with your purchase. He works 7 days a week and responds instantly when you contact him. He...
Google Review
- May 17, 2023
I first visited the dealership about 7 months ago and was met by Steve, who by the way is by far the best salesperson I've ever met. I told him (as I'm sure a lot of people do) that I'd reach out to him once I'm ready to buy. Because of this, I'm sure those words can't be taken too seriously. When I...
Yelp Review
- May 13, 2023
Guy in charge of Parts has zero customer service! No patience , looks like hes in a  hurry! This is my second time about the BS experience! Right now hes arguing with the customer! He should be terminated!
Yelp Review
- May 13, 2023
Guy in charge of Parts has zero customer service! No patience , looks like hes in a hurry! This is my second time about the BS experience! Right now hes arguing with the customer! He should be terminated!
Yelp Review
- May 12, 2023
Mercedes Benz of Long Beach's service department is STELLAR! Indeed, a seamless experience. My service advisor was Raymond, who told me exactly how long my car would take to complete service. I've been at dealerships where they say, "It'll be done in an hour," and you'll sit at the dealership for...
Yelp Review
- May 09, 2023
staff looks with $ sign, poor customer service , staff like robots and unhinge!
Yelp Review
- April 29, 2023
If i could leave a 0 star i would.. i have never been so disappointed in a Mercedes-Benz dealership in my life... So i went to go get a "Diagnosis" to my Mercedes-Benz. I ended up paying for the "Diagnosis" with a piece of paper saying thousands of dollars to fix it when it was only a 200$ fix. What...