This dealership is a scam!! I took my Mercedes into Mercedes of Long Beach for a check engine light. I was sent a video of the car being on the hoist with everything being okay. Nevertheless, I received a text message that repairs were going to be $8,500 (nice even number) from Jason Hallmark. The...

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The WORST Mercedes Benz I have E-V-E-R bought a car from! I bought a truck last year and they sold me a BRAND NEW GLB with bad brakes and worn tires! I will NEVER spend a dime with this dealership again!

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So sorry for leaving here and switching to Los Angeles DTLA Mercedes Benz .. service was good back in the day ., tried to get my vehicles worked on and giovani (sprinter service) hardly ever returned my calls and never kept me informed on my vehicles, I reached out to kobi servíce manager and he...

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Worst dealership I have ever been to . Call and was left on hold for 25 min no body came back to help . Call back 3 times phone just rings and goes to voice mail ,had to call a different to find parts . Will not call or deal with this dealership any more . They don't need my business.

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expensive and pushy

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Worst service I have ever experienced, the service is absolutely horrible. I waited weeks for responses from the service representative that was helping Selene Torres. I also tried speaking to management. They never got back to me. If you try yourself to call for servicing. They wont answer me for...

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"Don't care" service--My first (and last) experience here was one of my worst dealership service experiences ever with any brand, despite it being a "luxury" dealership. I went there with 3 requests: 1) reset my engine light (after a new engine from a reliable but non-Mercedes shop) 2) recalibrate...

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We purchased a used 2016 Toyota Corolla from Mercedes Benz of Long Beach last night. From my first email interaction with the online sales contact, Isabel, through the sales process over a few days with Steve, they treated us like royalty as if we were purchasing a brand new $60K Mercedes from them....

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We purchased a used 2016 Toyota Corolla from Mercedes Benz of Long Beach last night. From my first email interaction with the online sales contact, Isabel, through the sales process over a few days with Steve, they treated us like royalty as if we were purchasing a brand new $60K Mercedes from them....

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These guys are the worst. Rude and ignorant

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I recently visited Mercedes-Benz of Long Beach with the intention of purchasing a new vehicle. While I had high hopes for a smooth and professional experience, the reality was mixed.Positives:Joe’s Professionalism:I want to acknowledge Joe for his professionalism and courteous approach. He was...

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John was amazing, he made it go super smoothly and answered every question we had.

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Poor customer service. Incomplete services rendered.

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I had the pleasure of working with John Maina and I purchased my first Benz within 24 hours. He showed me all the models, walked me through and was very patient until I was able to make a selection. Best car experience I have had thus far. Thank you John

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Picked my vehicle up and found 5 or 6 new scratches on the hood. Pictures from my insurance claim right before i dropped it off did not have the scratches in it. Their video they took of the vehicle when i dropped it off didn’t have the scratches visible. My picture when i picked it up had them...

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I called to turn in my car today at 12:04 on july 4th. I want to buy a new car, the operator literally would not help me. I've been buying my cars at Fletcher Jones and just moved to Long Beach. I was shocked, the operator would not help me and not transfer me to anyone in sales. I was explaining I...

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Called the service department to get an estimate for a replacement key and received the absolute worse service ever! Spoke with Jonathan and he told me that it's going to cost me $245 just for him to draft up an estimate and said I have to pay him for his time. I proceeded to ask if they would be...

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Wifi Only works for text-based social media or news sitess, They are blocking video sites like Youtube. the interaction human to human service is great. the people are great, but my gripes is this corporate itself. Mercedes Benz is stingy when sharing wifi to customers. I stayed here to get...

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