Google Review
- January 24, 2023
My information was stolen and used at this location. I reached out and left a message for the manager who never called me back. I feel like their unwillingness to call me back reflects on the morals of this business as well as their involvement. Beware!
Google Review
- January 19, 2023
Worst experience ever it seems the guy at the parts department doesn’t like his job at all, am asking him for a part he goes and brings me the wrong part 2 times and he is talking with a nasty attitude, am hoping the management at this location will act into this manner very soon unless they are...
Yelp Review
- January 17, 2023
***USED CAR BUYERS BEWARE*** This weekend, the Finance Manager (who shall not be named) disclosed this dealership PRE-lists their CPO (Certified Pre Owned) vehicles as CPO , PRIOR to them completing the CPO process but THAT IS NOT THE WHOLE ISSUE- they will also SELL the car as CPO prior to it...
Google Review
- January 12, 2023
My wife’s car was starting sluggishly, and we had bought a lifetime battery warranty from Mercedes Long Beach back in 2018. We left the car with them and went back home. The customer service person texted my wife saying that they had no record of the warranty purchase, so we combed through our...
Yelp Review
- January 11, 2023
My wife's car was starting sluggishly, and we had bought a lifetime battery warranty from Mercedes Long Beach back in 2018. We left the car with them and went back home. The customer service person texted my wife saying that they had no record of the warranty purchase, so we combed through our files...
Yelp Review
- January 03, 2023
Reputable service, highly trained and nice managers! Great test-drive route. Good location, large parking. John helped with my purchased. Thank you for your service! Our family enjoys the car a lot!
Yelp Review
- December 17, 2022
This is a late review, about a year and a half ago our GL450 needed some warranty work and service advisor Nick did an amazing job working between us, the carmax warranty people and the dealership to get our car fixed. He frequently updated us and was always reachable. Very satisfied with his work!
Yelp Review
- December 14, 2022
If I can do ZERO STARS . I WOULD. We had the WORST experience at this location. The man who try helping us out didn't DO anything right! I think his name was keke..or kiki. No type of Customer Service. Didn't even TRY to help me get a car. So we left ended up going to Dwnt LOS ANGELES . ON FIGUEROA...
Yelp Review
- November 15, 2022
My experience was with John. His accent was lovely and he kept it real with me even when it didn't benefit him getting a sale. That says a lot. Thanks john!!
Yelp Review
- October 31, 2022
I brought my car in after 5 months of purchasing the vehicle due to a cracking sound coming from the steering wheel, I left my car so they can look into it and when I picked my car up they said they couldn't duplicate the sound so I took my car and as I was driving it off the lot It made the sound...
Yelp Review
- October 19, 2022
You should avoid Mercedes-Benz of Long Beach!!!Their staff ransacked my interior taking small value stuff. The even took the Mercedes-Benz emblem on the gear shift. They "lost" my car on their lot. They took 3 weeks to order a new key fob. They performed other work on my car that was not authorized...
Yelp Review
- October 17, 2022
Dez helped me today with buying my first Mercedes!!!I am absolutely in love with my car!Dez made the experience very easy! I was straight to the point with what I was looking for and what I wanted and he helped me out!Process was fast and easy! Thank you so much again Dez for helping me purchase my...
Yelp Review
- September 13, 2022
Steve D. SweisBest car shopping experience of my life he gave me confidence to make the right choice . I stopped by then I shopped some more and came back. I was on a Kia Soul they took my trade with only $500 down . I got a beautiful car at $855 a month . My trade was in horrible condition. They...
Google Review
- September 08, 2022
Went into this dealership and found the car of my dreams. The customer service here was excellent. I felt very comfortable and welcomed by the salesman here who was very attentive and helpful in helping find the car I wanted. I would definitely recommend this dealership I had an AMAZING salesman!
Yelp Review
- September 02, 2022
My experience at Mercedes Benz of Long Beach was nothing short of amazing! John blackedge the internet sales manager helped me through out the entire process, keep in mind I'm from the San Fernando valley so when I called this Mercedes' I got straight to the point I asked what I wanted and how I...
Google Review
- September 01, 2022
Mercedes are a pain in the arse too many issues every time I come for help it's always a headache, never again messing with Mercedes always been happy with Toyota
Yelp Review
- August 29, 2022
Read this if you're traveling with your sprinter. Theres only 2 sprinter advisors and I was unfortunately assigned to the new guy. The mechanic and Geo (ask for him) hes great. Traveling with my gf and my dog, we were stuck there for 5 days because my advisors communication was so bad. He was nice...
Yelp Review
- August 27, 2022
It is hard buying a car these days and I have been itching to change mine! Going back and forth within the demon inside of me, I finally convinced myself to buy a Mercedes Benz.  I am a dye hard BMW and Audi fan but both Audi and BMW don't make any EV with 350+ mile in driving range, so I settled on...
Google Review
- August 24, 2022
If you’re thinking about servicing your Mercedes here, run. Not only did I have to fight tooth and nail to get a call back from them, they returned my car to me with a dent in it, and tried to say it wasn’t them. I had to make five trips between the dealership and the collision center across...
Yelp Review
- August 24, 2022
Fast service. They serviced my car and they also fixed the mirror which was within their recall notice all in just hours. They washed my car, nothing special it was not a deep wash but I still appreciated that they offer the wash just like fletcher jones. Nice staff and made my experience easy. They...
Google Review
- August 22, 2022
Response from the owner Replied: Lisa, Thank you for your five star review!
Google Review
- August 14, 2022
Recently purchased a vehicle and have had nothing but problems the whole process from start to the end was a nightmare this place was so desperate to sell the car literally I feel so hustled and disappointed is a understatementWhat dealer would contract a car at midnight?
Yelp Review
- August 13, 2022
Recently purchased a vehicle and have had nothing but problems the whole process from start to the end was a nightmare this place was so desperate to sell the car literally I feel so hustled and disappointed is a understatement
Yelp Review
- August 09, 2022
Believe the 1-star reviews. Although my issues are with the Service Dept. They just don't care and like others who indicate they are waiting on a response, I too have expressed concerns privately and got no response. I was trying not to take the disappointment to social media. My lease is up and...
Yelp Review
- July 25, 2022
The service department is the only redeeming quality of this location; I was blown off twice on the sales floor, after waiting about 20 minutes, which by the way no other customer's were on the floor, someone finally comes up to me only because I asked twice if someone could help me. I was...
Yelp Review
- July 24, 2022
I don't know no Mercedes but I delivered a sprinter from my job in the service there was real good very cool people that work there very great atmosphere if you were to purchase a vehicle they're well worth it you won't regret it
Google Review
- July 21, 2022
Great customer service from MB Service department!! Nicholas Ortiz amazing service advisor and highly professional!!
Google Review
- July 07, 2022
Google Review
- June 29, 2022
Google Review
- June 29, 2022
Google Review
- June 26, 2022
Google Review
- June 25, 2022
Google Review
- June 23, 2022
Google Review
- June 23, 2022
Google Review
- June 21, 2022
Fabulous service department.
Response from the owner Replied: Thanks Tari ! We appreciate you taking the time to rate and review us!
Google Review
- June 21, 2022
Google Review
- June 21, 2022
Yelp Review
- June 20, 2022
Ordered part from corporate Mercedes website, but the VIN I provided did not follow the order I for that was transmitted to Long Beach dealership. Called and spoke with Miguel who shipped it out the same day. Great service and follow through.
Yelp Review
- June 18, 2022
One star is to high to give them. I feel that the salesman and sale department there judge a book by its cover. And you know what im talikg about This is not the first time that this happen to me .Thats why im my business back to Fletcher Jones A-one service
Google Review
- June 16, 2022
Google Review
- June 14, 2022
Google Review
- June 14, 2022
Google Review
- June 14, 2022
Google Review
- June 14, 2022
Yelp Review
- June 10, 2022
MB of Long Beach is fast and efficient for all my car needs. I really appreciate that they drop me back at home or work and then pick me up later via Lyft.
Google Review
- June 09, 2022
Google Review
- June 04, 2022
Yelp Review
- June 03, 2022
My family and I were looking for the most ideal car for our mother and family that will represent our love and care for her and decided to go to Mercedes-Benz of Long Beach on 06/02 around 1100 am to check the vehicles out. Mr. Toshi Sato immediately greeted us with the warmest smile and warmly...
Google Review
- May 29, 2022
Google Review
- May 29, 2022
Google Review
- May 28, 2022
Excellent service and they found an issue other dealership's couldn't.
Yelp Review
- May 26, 2022
Service advisor up sales my service. Also, after the car was service brakes made noises. Till this day still no response from nick.
Yelp Review
- May 23, 2022
Been a customer for years, noticeable decline in service. Pulled up for an appoitment to have a punctured tire replaced. No one there to greet incoming customers. A guy walks around all the cars lined up and fills out forms. Didn't say anything to me so i came up to ask him what happens next....
Google Review
- May 22, 2022
Google Review
- May 22, 2022
First time using any Mercedes dealership service and I had an Overall great experience. Called and got an appointment very easily. They said loaner cars are first come first serve so I showed up at 7:50 for an 8 am appointment, first one in the lot before they opened and somehow they were still out...
Google Review
- May 21, 2022
Google Review
- May 20, 2022
Google Review
- May 20, 2022
Google Review
- May 20, 2022
Loved the service!!
Google Review
- May 20, 2022
Google Review
- May 19, 2022
Google Review
- May 18, 2022
Google Review
- May 18, 2022
Called and got TK on the phone. He said they would sell me an EQS at MSRP if I came in that day. Drove an hour to get there, test drove the car. When I went to sign documents I noticed they didn’t add the $7,500 federal EV credit. When I mentioned it was missing they said they are able to ‘sell’ it...
Google Review
- May 18, 2022
The actual work on my Sprinter was excellent. The Communication with the service writer was way subpar.... I wasn't a nag but I needed answers. Then they lost my keys. I had to get a loaner to go home and get my back up keys. Three days later, they find my keys, promise to deliver them to me for...
Google Review
- May 14, 2022
perfect thanks
Yelp Review
- May 10, 2022
I received good service from Jonathan, he helped me out a lot and is a great worker. If I ever need help again I know who I'm going to!
Google Review
- May 09, 2022
Horrible customer service Everytime I come . Didn’t even get acknowledged this time upon arrival . I wish I never bought my car at this location . Anyway racist employees are thriving at the Long Beach Mercedes .
Yelp Review
- May 09, 2022
Racists employees at this location . Every time I come to this location the customer service is horrible . I didn't even get acknowledged upon arrival .
Yelp Review
- May 07, 2022
Fred Thornton is my customer service rep at this location and It's like a commercial of how to represent customer service when I go there or when I receive calls .  It's always been that of perfection the way I'm treated by Mr. Thornton. Thanks again sir. See you on my next repair job.
Google Review
- May 05, 2022
had a great service writer, Selene, and was treated very cordially and professionally.
Google Review
- May 05, 2022
Google Review
- May 05, 2022
Google Review
- May 04, 2022
Google Review
- May 04, 2022
Google Review
- May 04, 2022
Google Review
- May 03, 2022
Yelp Review
- May 03, 2022
This month marks a year of my first Mercedes. Whatever you need, go talk to Oscar Valencia. To this day If I ever have a question about my car, scheduling routine services etc., Oscar picks up the phone immediately--top notch service. I'm coming back for the AMG when my lease is up and it'll be with...
Google Review
- May 01, 2022
Best customer service in the city!
Google Review
- April 30, 2022
Google Review
- April 30, 2022
Google Review
- April 29, 2022
Google Review
- April 29, 2022
Google Review
- April 29, 2022
If you need to buy a car at the Long Beach location, go to Toshi and Lisa. They have an exceptional customer service. Infact, I would say they completely understand the real meaning of customer service. Toshi and Lisa were very patient with us and paid attention to all our requirements whether it...
Google Review
- April 28, 2022
Google Review
- April 26, 2022
Google Review
- April 23, 2022
So the dealership called me because there's a recall on my vehicle. I was skeptical about going back because I had a bad experience on my last service. Everyone deserves a second chance. I scheduled the appointment, and since my car was due for another service, I decided to have both performed. My...
Google Review
- April 23, 2022
Yelp Review
- April 23, 2022
So the dealership called me because there's a recall on my vehicle. I was skeptical about going back because I had a bad experience on my last service. Everyone deserves a second chance. I scheduled the appointment, and since my car was due for another service, I decided to have both performed. My...
Google Review
- April 22, 2022
Google Review
- April 22, 2022
Google Review
- April 21, 2022
Google Review
- April 20, 2022
I’ve been using the Signal Hills Mercedes Dealer for parts and service for years. I have multiple Mercedes vehicles. Recently I took one of my vehicles in for service and thought to myself wow they have raised their prices! Today I needed a interior trim part for another vehicle. They told me the...
Google Review
- April 19, 2022
Great customer service no waiting updates on point with videos and text Selena was the best Thank You
Yelp Review
- April 19, 2022
Amazing service I love this dealership and the staff. Best customer service I've ever experienced. I was here yesterday and purchased my G wagon with Toshi, he's such an amazing sales person. Him and his wife Lisa are great.!They were able to help me with all my questions and financing needs. The...
Google Review
- April 17, 2022
Google Review
- April 15, 2022
Google Review
- April 15, 2022
Smooth process. Colby is always great.
Google Review
- April 14, 2022
Google Review
- April 14, 2022
Yelp Review
- April 14, 2022
The caliber of the sales team at this dealership is PATHETIC! Clearly, this MBZ dealership is in desperate need of new management.
Google Review
- April 09, 2022
I live in Costa Mesa and consistently choose to make the trip to Mercedes of Long Beach because the service that Nick Ortiz provides is insurmountable. Fletcher Jones Newport is 5 minutes from my house so let that speak for itself.Thank YOU Nick!!!
Google Review
- April 08, 2022
We recently purchased our third MB, this time from MB of Long Beach. We had the distinct pleasure of meeting and working with Toshi Sato to find our perfect vehicle. Toshi treated us as family, never any pressure and was accommodating in all aspects. Special recognition is also due to Lisa and Erin...
Google Review
- April 05, 2022
Fred (Our Service Advisor) made the service process very easy and kept us updated on the status of our vehicle. Fred was friendly, courteous, and very professional. I highly recommend Mercedes of Long Beach for Mercedes Benz service.
Google Review
- April 04, 2022
Google Review
- April 02, 2022
Google Review
- April 01, 2022
Raymond in service took good care of my Mercedes Benz with great care. Thanks Raymond and also for the car wash excellent.
Google Review
- March 31, 2022
Amazing staff! We loved our experience purchasing our vehicle and they were more than helpful answering all of our questions and concerns
Google Review
- March 31, 2022
Nicolas is an Outstanding Advisor that explained the possibilities of the mechanical issue in detail and was spot on with completion time frame. Also, went out to the yard and personally delivered my car. Nicolas goes above and beyond which justifies 5+ stars! Thank You Nicolas!
Google Review
- March 28, 2022
Google Review
- March 25, 2022
Google Review
- March 20, 2022
Google Review
- March 17, 2022
One of the worst experiences ever, I walked in and at the front desk was a cranky old asian guy with glasses, I told him I had a few questions about leasing a Mercedes, we walked out so I can ask him privately, as I went on with my questions, he began answering one worded answers and told me nothing...
Google Review
- March 16, 2022
Amazing service! Jonathan Aragon was phenomenal.
Google Review
- March 15, 2022
There is a guy who is working as a sales representative his name is ***JONATHAN***He literally needs o see a psycho therapist.. he hates everyone and hates the customers.he kept asking me what do you do for living and then asked is it good to make money to buy Mercedes with so arrogant smile. He...
Yelp Review
- March 14, 2022
Service. Area very bad bad customer service !!!!  Be aware from this dealer !!!!!!!!!
Google Review
- March 13, 2022
Yelp Review
- March 11, 2022
We have leased 3 vehicles from this dealership over the course of the last 10 years and our lease is now up and we were just informed by sales person that this particular dealership is charging $15,000 over MSRP completely taking advantage of the current economy. The vehicle is not limited and is...
Google Review
- March 10, 2022
Google Review
- March 08, 2022
Google Review
- March 07, 2022
I had the best experience at this dealer, not only the service was great but the people that work there are amazing! My seller Primo, was the best seller in the dealer. He was patient, understanding and caring for us to get the best deal and fit our accommodations. If I can give more than 5 stars I...
Google Review
- March 05, 2022
Response from the owner Replied: Thank you for the 5 star rating Victoria!
Yelp Review
- March 03, 2022
Ok... so after a month of them NOT returning my phone calls, I finally got ahold of a "higher power" in the mercedes benz family and they email the service management team at this Long Beach location...Long story short, instead of giving me some type of answers about my car, this service MANAGER...
Google Review
- February 28, 2022
terrible customer service, I just got a new battery at the end of January 2022 and they don't want to replace a new one, they sent me to the Service department and they tell me that I have to bring it with my car 😡 bad service, bad service, terrible service. Mercedes warranties are a headache
Google Review
- February 26, 2022
Yelp Review
- February 24, 2022
Writing a follow-up a year later.  Derek has continued to be an amazing dealer.  Not only did he honor the discount price we had agreed at a time when cars are being sold above MSRP but also honored the add-ons he had promised! Not only that, he continued to answer any questions about the car's...
Yelp Review
- February 19, 2022
Christian is the best! I can trust that my vehicle is safe on the road for me and my family.
Google Review
- February 19, 2022
Yelp Review
- February 17, 2022
Took my car in for an airbag recall. I was able to get a same day appointment. Dropped the car off at 12:30pm, was told it should be done in 3 hours. They offered to give me a ride home and pick me up, an offer which I gladly accepted. In the end my car was finished closer to 5. I picked it up and...
Yelp Review
- February 17, 2022
I love this location Dan Grammer and the service team always make me feel special. I drive from the Valley to the Mercedes Long Beach location specifically for the exemplary service. Always treated with respect and they keep a smile on my face.
Yelp Review
- February 17, 2022
Avoid this crappy dealership at all costs. They will waste your time and tell you a bunch of garbage that's not true. Toshi Sato is the most arrogant big ego car salesman we have ever met.  We went in to try to buy a new AMG and this big ego guy only talks about himself and how great he is and how...
Google Review
- February 17, 2022
Google Review
- February 16, 2022
I had the worst experience in any dealer I have ever been , I own a body shop so I have deal whit plenty dealers , this dealer is the worts , I took a customer car 2003 SL Class 500 to fix something we can't fix , believing this was a Mercedes dealer they are professionals at what they do , they...
Yelp Review
- February 15, 2022
Good place to take your Mercedes in a pinch if you need service. I had a great experience with these guys. They are experienced and know what they're doing. The only downfall: This place is in a shady area that made me look over my shoulder, but that's not the establishment's fault. If you need your...
Yelp Review
- February 15, 2022
Ali is the best! We were looking for a new E450 All Terrain wagon and Ali was awesome to work with and easy to communicate with. Thank you for making this car buying experience a pleasure!
Yelp Review
- February 14, 2022
I received excellent service when I brought my car to Long Beach Mercedes-Benz. My advisor listen to me, and the service was completed on time. I look forward to future services with them. Well done, keep up the good work.
Google Review
- February 11, 2022
I called for a ‘B’ service and they had an opening in the morning. They took me in and a few hours later, contacted me. I appreciate the video of the inspection and the fact they didn’t push too hard when they found the rear brake pads worn to limits. It appears they accomplished all of the work...
Google Review
- February 09, 2022
I just purchased a $125k car from Mercedes of Long Beach and the car was delivered in a completely different condition than described by the salesperson. He provided a written description of the car, and took photos of the car and conveniently left out the fact that the hood of the car had been...
Google Review
- February 08, 2022
Yelp Review
- February 08, 2022
Worst experience for a Mercedes Benz dealership. Communication with my service advisor was a challenge. I was ask to pick up my car, just to find out it was not set for after pick up. Receive 3 different quote not knowing which was the accurate one. Customer service was a nightmare.