Google Review
- April 08, 2021
Toshi and his team were first rate, and made the process of turning in my old car and starting a new lease as convenient and pleasant as possible. Love my new E class and am so glad I can turn to Toshi for all my MBZ needs
Google Review
- April 04, 2021
Went in for scheduled service on current 2019 MBZ, wound up trading it in for a 2021 GLK! Toshi Sato is THE BEST as usual! He and his wife are wonderful people and great to work with!!
Google Review
- April 02, 2021
Best Service Around, May Sound I Little Bias But I Have No Complains, Maybe it's because I'm Easy Going person, But I Get really Good Service From My Service Advisor Kevin Castillo, I Blame Him For All The Good Service I Receive. Great Guy Too. I personally Recommend Him and His Crew.
Response from the owner Replied: A giant Thank You for your 5 Star rating AJ!
Google Review
- April 01, 2021
Colby is always the best!! Thank you for all that you do!!
Google Review
- March 27, 2021
The sales team is very patience and nice. I like my new car.
Yelp Review
- March 25, 2021
I brought my car in for a recall. I asked my service advisor to check my brake , tire pressure and tire. They did a good inspection but recommended to replace the tire when it's till okay. My tire lock is missing, one of them. I called and complained multiple times and promised to call back....
Yelp Review
- March 24, 2021
John was really excellent I couldn't ask for a better sales rep he really got things done he was efficient and make things go so smooth no hassle and headache free
Google Review
- March 19, 2021
Google Review
- March 18, 2021
I want to give a shout out to Derek Nguyen for being a super awesome person and making my car buying experience amazing. He is a super honest guy who is there to help you and presents you with options. He is not there just to sell cars but help you with your buying experience overall. He was super...
Google Review
- March 17, 2021
The sales team at Mercedes-Benz of Long Beach was amazing to work with. John, in particular, was extremely professional and diligent in ensuring that I got everything I wanted in the vehicle I purchased. I plan on coming here in the future for my best vehicle purchase.
Google Review
- March 16, 2021
Colby Shaffer is the best always professional and a pleasure to deal with the repairs required to keep my 2003 going strong. Thank you
Yelp Review
- March 16, 2021
I had called up earlier to make an appointment and I was glad that they were waiting for my arrival. They carried out the necessary diagnosis of my car to find the problem and had my car ready on time promised. Everyone was courteous and polite in their behavior, overall good and a pleasant experience.
Google Review
- March 15, 2021
Yelp Review
- March 15, 2021
Derek Nguyen helped me get into my dream car! He made sure the deal got done! Thank you again for everything and the AMAZING service!
Yelp Review
- March 14, 2021
I've gone to MB Long Beach for many years, but no more!!! When I stopped in yesterday to have a brake light bulb replaced they couldn't be bothered.I went in to the parts dept, purchased the bulb, and normally anyone at the check-in would simply pop it in.Not anymore!! I was informed by the service...
Yelp Review
- March 14, 2021
I give a 5 star rating because my service advisor Selene handled everything professionally and expediently. I was in and out within 15 minutes AND My car was finished when promised. I usually don't get great service at LB Mercedes and vowed never to return until I decided to go one last time with a...
Google Review
- March 14, 2021
Google Review
- March 11, 2021
Yelp Review
- March 11, 2021
We live in Orange County but went to Long Beach to get my car because we received a good service here before. This time we went with Oscar Valencia. He was exceptionally professional and very helpful. We got a great deal and the car is so nice. I'm very happy! I would for sure be coming back. Thank...
Yelp Review
- March 11, 2021
If you want to get ripped off go to Mercedes Benz of Long Beach service. I took my 2006 E320 CDI for service recently. Let me just say, I have a long history with them. This particular time my car was towed in. The service representative Paul Dieu was assigned to help me. He told me they would have...
Google Review
- March 10, 2021
Easily the best dealership I've ever dealt with, both sales and service. I'm here for life.
Yelp Review
- March 09, 2021
Albert Hong from Long Beach mercedes is definitely the best guy in the service department. Very friendly and accomodating, very courteous and he would give you frequent updates on your car.
Yelp Review
- March 08, 2021
This is a tough review for me to write as I used to be a fan of this shop. I had scheduled an online appointment for Friday, February 26, 2021, to get scheduled maintenance and some warranty work. In the system, I was given the option to get a loaner for the day. I showed up to my scheduled time and...
Google Review
- March 07, 2021
Reason why I didnt give 5 stars they didnt tell us about the waiting area upstairs
Google Review
- March 06, 2021
Yelp Review
- March 05, 2021
From drop-off to pick-up upon completion, there was a seamless process. My service technician Christian, took great care to attend to my concerns and provided me with a loaner for ease of mind and continuity of my daily activities. The mechanic provided me with a live video feed of the inspection...
Google Review
- March 05, 2021
Yelp Review
- March 04, 2021
They have excellent customer service. Ever Saucedo at the part's department is so helpful and he has a great customer service.
Yelp Review
- March 02, 2021
I've bought 2 cars within a year and I have to say that this last time at Mercedes Long Beach was the best experience I've had by far. Derek Nguyen was my sales rep and I couldn't have asked for a more honest and straightforward rep. From the time he reached out to me through my online inquiry all...
Yelp Review
- March 01, 2021
The easiest transaction I've ever had! 5 star experience! I want to thank Derek Nguyen for making it possible for me to get my dream car. No long negotiations, and he made us feel like he really wants to help you. I highly recommend going to him for assistance 5 star for Derek Nguyen! I appreciate you!
Google Review
- February 27, 2021
The service team at Mercedes of Long Beach. My personal service manager Nicholas Ortiz is outstanding! Hes well informed, prompt and cares about his clients.
Yelp Review
- February 27, 2021
Toshi is awesome! Super responsive and hard working. Smooth, hassle-free leasing process. Highly recommend!
Google Review
- February 24, 2021
I always ask for service representative Colby Shaffer. He is knowledgeable , friendly, professional and attentive. He keeps me informed regarding the progress of my service and contacts me promptly when the car is ready to be picked up. He fulfills all my requests with a smile. Mercedes Benz of...
Google Review
- February 23, 2021
The service was outstanding. I showed up with out making an appointment and Paul Dieu, a service advisor provided great service from start to end. So I would recommend go by and keep that ride in top shape.
Google Review
- February 21, 2021
I appreciate the professionalism of the Team at MBX Long Beach. We will continue to support and recommend our friends there if they truly want top shelf service and honesty.
Google Review
- February 19, 2021
Google Review
- February 17, 2021
Ruben, the service representative who assisted me was excellent, patient and professional.I always hope I am assigned to him when I need my car serviced. He has excellent customer service and goes out if his way to help customers. Truly a pleasure to work with.
Google Review
- February 17, 2021
I just bought my son a car here. My experience was superb and amazing. My son got the perfect car hes been wanting at a fabulous deal. Drove a 3 hour drive that normal is an 1hr in a 1/2, but it was definitely worth the drive. Toshi was our salesman that made my sons dreams come true, he went above...
Google Review
- February 17, 2021
Do not use this dealership for anything. They take advantage of people who are concerned about the pandemic by charging the ridiculous and extortionate sum of $50 each way to have a car picked up or delivered. A real community minded business! Henceforth I will have nothing to do with them and will...
Google Review
- February 17, 2021
Avoid this location at all costs.Rude and unprofessional people.HORRIBLE Finance Manager.Ahmed Elkady!!!He needs to be fired!!! We got a Mercedes from this dealer 3 years ago, till the day today we swab a new car from other Mercedes dealer we know we were fooled and racketeered by this crook...
Google Review
- February 17, 2021
Quick service and they are aware of being service oriented as they keep you up to date on the service they are doing.
Google Review
- February 16, 2021
Will not stop calling me even though I haven't had a Mercedes in 2 years. People like these kill them Mercedes experience. 100% going to buy a Tesla.
Google Review
- February 15, 2021
Yelp Review
- February 13, 2021
Took my gle 53 amg in for service they told me max one week and thru me in a loaner A series until i called and complained the service adviser and receptionist kept hanging up when I asked for status on my car until I called with another number demanded to speak to a manager and got help. Service...
Google Review
- February 12, 2021
Yelp Review
- February 12, 2021
I have gone to this dealership previously for service and received excellent service. This time, on the surface it appeared that service was ok. Got my car serviced on Friday. When I booked the appointment I was told a loaner car had been reserved. When I got there, all loaners had been given out -...
Yelp Review
- February 12, 2021
I recently purchased a certified pre-owned vehicle at this location and was told there was no body damage to the vehicle, which was not true. There is a chip in the windshield on the driver side view. I was not told that this was the case and only noticed after leaving the lot that it wasn't a spec...
Google Review
- February 11, 2021
Excellent experience from beginning to end. Will be taking my car here for service regularly as a result of the positive experience.
Yelp Review
- February 11, 2021
Good people and great customer services. I recommend this dealership to everyone I bought my Merchandise Benz S550 from this dealer and very happy
Yelp Review
- February 11, 2021
Raymond Yambao was fantastic. He was extremely patient with my requests. My husband died recently and he was the one in charge of the cars. Raymond had an excellent attitude in spite of all of my changes. I am sure I drove him crazy.... I highly recommend Raymond in the service department.He...
Yelp Review
- February 10, 2021
I had the worst experience with this dealer. I've been bringing my Sprinter van in for service and I'd give them an 8 until now. The last Sprinter advisor was very good but the new advisor was not helpful or would answer my questions. Then last month the onboard computer went crazy. All sorts of...
Google Review
- February 09, 2021
Yelp Review
- February 09, 2021
Always a pleasure to work with Mercedes-Benz of Long Beach! Excellent staff, and exceptional service from Christian!
Yelp Review
- February 09, 2021
Just a little background about us- we are successful business owners and In the last ten years, we have bought many luxury cars like Ferrari, Rolls-Royce, BMW, Porsche, etc. In my mid 20's I was also a top car salesman at a major car dealership and I know all of the games the dealership can play on...
Google Review
- February 07, 2021
Google Review
- February 06, 2021
Google Review
- February 06, 2021
Google Review
- February 06, 2021
Google Review
- February 05, 2021
Google Review
- February 05, 2021
Yelp Review
- February 05, 2021
Definitely 5 stars all around! Had the best experience getting my new leased car from this place. I went in during my lunch break to check out the deals, and luckily Toshi Sato happened to be the one helping me. His service is exceptional! He was super kind, respectful and helpful! He has the...
Google Review
- February 04, 2021
Great customer service, very personalized to our needs. No unnecessary delays and no attempts to oversell stuff you dont want.Joel Turret cares more about repeat business than short term profit.
Google Review
- February 03, 2021
Very helpful and professional. Even though we dropped off our car late in the day, the technical adviser tried hard to finish and deliver on time with excellent quality work. Thanks.
Google Review
- January 30, 2021
Had a rear tire replaced. The appointment was at 1045 AM , we even arrived 20 mins early. 4 hours later we are still waiting on our car. 1 rear tire replacement = 4 hours thats not very efficient. The staff has very nice, but the process needs to be improved
Google Review
- January 30, 2021
Mechanic supervisor Eddie wont believe what you say.
Google Review
- January 29, 2021
Google Review
- January 28, 2021
Yelp Review
- January 28, 2021
Great customer service!!! Very friendly, helpful and always available to answer questions.
Yelp Review
- January 28, 2021
I had the pleasure to work with Joel Turett he was very knowledgeable and helpful made the process for me quick and easy ! Left the lot with the exact car I wanted! Customer service was. 10/10 highly recommend
Google Review
- January 27, 2021
Excellent Service, kind and courteous
Google Review
- January 27, 2021
Yelp Review
- January 26, 2021
Recently I decided to trade-in my 2014 Lexus GX 570 to MB GLS. I was lucky to contact the internet manager at Long Beach Mercedes Dez Dezbiens. I am a bit picky man, that's why the vehicle I wanted had to be a special order. Dez very patiently informed me about the progress of this order and...
Yelp Review
- January 23, 2021
Awesome customer service. Reached out to the dealer and got a hold of Abel the sales manager to see if they can help answer a question regarding a certain vehicle build. Abel took the time and effort to search and answer any questions regarding the question I had even though I was not buying a car...
Google Review
- January 22, 2021
Google Review
- January 21, 2021
Yelp Review
- January 20, 2021
Jonathan Aragon always gives me excellent service! I always come with him when I need a service or pit stop and he's always so helpful and professional. I've never had a bad experience here!
Google Review
- January 19, 2021
Yelp Review
- January 19, 2021
Taken my care here twice Selene and Nick Ortiz are great! Was greeted and well taken care of. They make the process simple and fast. Great service overall!
Yelp Review
- January 19, 2021
I bought a 2018 Lexus GS350 back in November. TK Dong was the client Advisor that I ended up with. He is definitely the worse sale guy ever. Which was expressed to the finance manager. The only reason I bought the car from him was that I knew exactly what I wanted. He didn't know what he was doing...
Google Review
- January 17, 2021
I've been putting off getting a new card because the exhausting process (in the past) is so anxiety provoking for me. I've had 2 Mercedes in the past, and never had a bad experience. On a whim, I began looking online and searched all the MB dealerships around and, by far, Mercedes Benz of Long Beach...
Yelp Review
- January 13, 2021
I just recently had a very poor experience at this dealership and important to share so you don't have the same. My sister wanted to purchase tires for my husband . We were told by Hector the tire specialist we could order them online and make the appointment. We did exactly that. We were then...
Google Review
- January 13, 2021
Derek Nguyen was amazing. He helped me get the Mercedes I wanted. He was very helpful, knowledgeable, and professional. If you are looking to leasing or purchasing a new Mercedes I highly recommend Derek. He is your man!
Google Review
- January 11, 2021
I was very pleased with the customer service John provided me.
Yelp Review
- January 10, 2021
I didn't have to wait at all. Everything was done online. Car was ready and I turned in keys to my trade and signed documents and I was on my way in my new car.No COVID concerns, very safe. Good smooth easy experience Thank you Derick
Google Review
- January 09, 2021
Lovely experience and smooth transaction
Yelp Review
- January 09, 2021
We had an amazing experience with Derek and Dez from sales. Derek stayed late on new year eve to work on our quote. He helped me set up mercedes me connect on my phone and now everything is so convenient. He also called me to check up on how I was doing with new car. The process was smooth. I highly...
Yelp Review
- January 09, 2021
Car was in for service for 3 weeks - battery on B/O- I was told no batteries in all of Calif..I found battery in Newport Beach. I will NEVER go there again.
Google Review
- January 08, 2021
Yelp Review
- January 08, 2021
I brought in my 2019 C300 Mercedes coupe in for its biannual service in Nov 2020. In early March of 2020, I had a paint correction done on the exterior of my vehicle followed by ceramic coating at a local car shop.Upon completion of service at MBLB, they took it upon themselves to wash my car, which...
Yelp Review
- January 08, 2021
From the moment I walked in to the time I left, I had a great experience..super awesome staff!
Google Review
- January 07, 2021
Yelp Review
- January 07, 2021
No complaints ever. Always treated well and always leave happy. Nick Ortiz has been the BEST service advisor for our 2 MBZ vehicles purchased at Signal Hill.
Google Review
- January 07, 2021
Google Review
- January 06, 2021
Google Review
- January 06, 2021
Timely and fairly priced dealer service. Recommended.
Yelp Review
- January 06, 2021
Called because my engine light came on, they set me up with an appointment that same day. Got me set up to get my car towed to the dealership within 30 minutes! I am so happy, everyone was very helpful. They got my car back to me the following day. Super friendly staff. Thank you! Will definitely...
Google Review
- January 05, 2021
I've been a client of Mercedes of Long Beach for a number of years and have continually received outstanding customer service. Most recently, my service advisor has been Dan Grammer and he is the ultimate professional.
Google Review
- January 05, 2021
Yelp Review
- January 05, 2021
So I called made an appointment with Demetria to have my car serviced. During my call I advised her that I would need an appointment when a loner would be available. She set me up with an appointment and I arrived to the Service department on my appointment day only to be told by the service advisor...
Replied: I will give this place a star because you have to! The sales team is GREAT there! But when it comes to SERVICE they are the worse. I been there twice since I purchased my car and I YET to have a pleasant experience oh and did I forget to mention I had an appointment. All I could say is stay away from there Service Department there service department needs service in itself! Service writers have gotten to comfortable with there jobs that forgot there purpose.
Google Review
- January 02, 2021
Google Review
- January 01, 2021
Had issue with door key not been working since I pick up my vehicle. While visiting the area. Stop by and made appointment to get it fixed. Even know I had my Sprinter for six months since purchase. They made it right by fixing the issue with no charge. I really appreciate how they stand by their...
Google Review
- January 01, 2021
Yelp Review
- December 30, 2020
I've been putting off getting a new card because the exhausting process (in the past) is so anxiety provoking for me. I've had 2 Mercedes in the past, and never had a bad experience. On a whim, I began looking online and searched all the MB dealerships around and, by far, Mercedes Benz of Long Beach...
Cars.com Review
- December 30, 2020
I've been putting off getting a new card because the exhausting process (in the past) is so anxiety provoking for me. I've had 2 Mercedes in the past, and never had a bad experience. On a whim, I began looking online and searched all the MB dealerships around and, by far, Mercedes Benz of Long Beach...
Yelp Review
- December 28, 2020
I had the best car buying experience thanks to Derek! I told him what I wanted and he delivered the perfect car for me. Thank you Erin for the rapid service I was in and out and went home happy. Thank you LB Mercedes
Google Review
- December 27, 2020
Yelp Review
- December 27, 2020
my experience with Mercedes-Benz of Long Beach was amazing! Derek is amazing! He answered all my questions prior to making an appointment with him to test drive the new GLA. He streamlined and made the process so easy and he was so friendly and caring. He was able to work out an amazing deal and...
Yelp Review
- December 27, 2020
my experience with Mercedes-Benz of Long Beach was amazing! Derek is amazing! He answered all my questions prior to making an appointment with him to test drive the new GLA. He streamlined and made the process so easy and he was so friendly and caring. He was able to work out an amazing deal and...
Google Review
- December 26, 2020
Third time dealing with Toshi Sato of Mercedes-Benz of Long Beach, and its always the best experience. As a team, they are efficient, organized, and are always able find a vehicle that exceeds my expectations under terms that are unexpectedly great. So long as I drive a Mercedes, they will be my No....
Google Review
- December 25, 2020
We didn't come on an agreement on the price but great customer service no hard feelings !!!
Google Review
- December 24, 2020
Google Review
- December 24, 2020
Yelp Review
- December 24, 2020
This review is for service. I've been coming here for service and some concerns regarding my 2018 GLC. My advisor has always been Colby. He's the best, always super nice and accommodating when I need a loaner. Even with covid they get you in and out quickly and I have never had an issue making an...
Google Review
- December 23, 2020
My service advisor, Nick, is always courteous and gets me in and out as quickly as possible.
Google Review
- December 23, 2020
Yelp Review
- December 23, 2020
Christian was very helpful. They did not reset tire pressure alert and I had to return. One of the attendants outside did not wear his mask over his nose.
Yelp Review
- December 22, 2020
As a luxury brand, the attitude is beyond horrible. First the lady at phone has to argue with me on time. When I arrived, they made me wait for a longer than a luxury brand should. This guy came out with no greetings and no smile. I would have purchased a Kia would have better attitude than this. My...
Yelp Review
- December 18, 2020
Joel in sales provided an excellent experience when purchasing my new vehicle from MB of Long Beach. I waited several months for my vehicle to arrive, and he kept me updated throughout the process. When the SUV arrived, it was waiting outside for my approval and within minutes, we completed the...
Google Review
- December 17, 2020
Google Review
- December 17, 2020
Had an appointment at 1, showed up just to wait another hour for dan who clearly saw me and yet left to go take his lunch break and was told that the earliest specialist will help me but never received acknowledgment until I went back inside and told them I have somewhere to go then I had to wait...
Google Review
- December 17, 2020
My girlfriend and I were in the market for (2) new leases. We had visited Range Rover, Lexus, Jaguar, Volvo, etc...It was a battle to come to a place where we felt comfortable giving them our money/business at every dealership. We became more and more disheartened with the entire process of getting...
Google Review
- December 17, 2020
I had such a great and professional experience taking my car in to be checked out. This was my first time to MB of Long Beach. Jonathan was my service advisor. He was awesome...checked me in, listen to my concerns, and assured me that the techs would take good care of my car and he later...
Google Review
- December 17, 2020
I arrived at the dealership for my 11 am appointment. I was greeted with a smile as well as asking me how my day was going. Nick my advisor whom I like very much took all my information and went over everything to make me comfortable. I waited and felt very comfortable with the indoor and outdoor...
Google Review
- December 16, 2020
Had a great experience leasing with Sean and Steve at Mercedes-Benz of Long Beach. The service and attention you receive at this location 100% beats many of the larger dealers. My boyfriend and I were impressed with Sean's professionalism and care for his customers. We love our new GLAs!
Google Review
- December 16, 2020
Yelp Review
- December 15, 2020
I have been looking a for my dream car and I happened to find it here at Mercedes Benz of Long Beach! Derek, thank you sooooooooo much for everything! You have no idea what this means to me! Erin, you were so funny and made the contract signing easy and took time to make sure I understood...
Yelp Review
- December 15, 2020
I have been looking a for my dream car and I happened to find it here at Mercedes Benz of Long Beach! Derek, thank you sooooooooo much for everything! You have no idea what this means to me! Erin, you were so funny and made the contract signing easy and took time to make sure I understood...
Google Review
- December 14, 2020
Google Review
- December 12, 2020
excellent customer service, Dez made every step of the way painless and a great car buying experience .
Google Review
- December 10, 2020
Colby did a great job and the car was serviced well and was cleanthank you MB of LB
Yelp Review
- December 10, 2020
Wow. I've always thought of myself as a Ford/Chevy guy. Needed to replace my Ford Explorer and was shocked that Juan Carlos Rasilla could get me into a loaded GLC 300 for thousands of dollars less. Great customer service and what a great deal.
Google Review
- December 07, 2020
Professional service and staff. I brought in my wife's GLK to be service and inspected for recommended service needed. The job was done and returned and washed within the time they gave me.
Yelp Review
- December 07, 2020
This has to be the worst service department ever . The front intake guys do t know anything at all . They will have you wait all day and then come to tell you they do not have the parts in stock . What kind of service is that ??? They do not apologize or give you any service updates until you ask ....
Google Review
- December 06, 2020
Google Review
- December 03, 2020
Google Review
- December 02, 2020
T.K. Dong provided great service and was very knowledgeable. He shared information freely and was very patient with us as we made such a major decision.
Yelp Review
- December 02, 2020
Took my vehicle for the first prepaid service which cost me almost 5k and I was told there is no room for me at 8:30 am .Can you believe this, I could have taken my vehicle to a private shop and get over with in a few hours.But now I am stuck with this poor service.
Yelp Review
- November 30, 2020
Derek Nguyen is the MAN! I am so grateful to have come across him & the staff here at Mercedes-Benz of Long Beach. I spoke with Derek before coming in, he told me everything he needed from me & got straight to the point. He offered me a solution & I am now in my new 2020 A220! Definitely will be...
Yelp Review
- November 30, 2020
Derek Nguyen is the MAN! I am so grateful to have come across him & the staff here at Mercedes-Benz of Long Beach. I spoke with Derek before coming in, he told me everything he needed from me & got straight to the point. He offered me a solution & I am now in my new 2020 A220! Definitely will be...
Google Review
- November 26, 2020
Wonderful customer service! Steve helped me a lot in the process of buying my first car. From explaining the details and features in the car and making sure the process ran smoothly. Highly recommend this dealership and super happy with my new glc 300!
Yelp Review
- November 25, 2020
This is a service department review. During a routine maintenance I asked them to fix the tire pressure as it was 35 or so each tire.the correct air pressure is 39 front and back. They can't even do the simplest of car maintenance how should they be trusted on real repairs? Obviously this isn't a...
Yelp Review
- November 25, 2020
This is a service department review. During a routine maintenance I asked them to fix the tire pressure as it was 35 or so each tire.the correct air pressure is 39 front and back. They can't even do the simplest of car maintenance how should they be trusted on real repairs? Obviously this isn't a...
Google Review
- November 25, 2020
Yelp Review
- November 24, 2020
Very displeased with the service manager and department. My car was purchased from Long Beach Mercedes as a CPO vehicle.The car has been there five times they had to replace my fly wheel and back breaks all with in the first two months of purchasing the vehicle. The service advisor promised services...
Google Review
- November 23, 2020
Yelp Review
- November 22, 2020
This place starting to seem shady. I came in for my camshaft adjuster to get fixed.....they said I needed my thermostat, airfilter, spark plug changed....little do they know, I changed all three of those things about 2 months ago, so I declined all those fixes.. All of a sudden three days after I...
Yelp Review
- November 22, 2020
This place starting to seem shady. I came in for my camshaft adjuster to get fixed.....they said I needed my thermostat, airfilter, spark plug changed....little do they know, I changed all three of those things about 2 months ago, so I declined all those fixes.. All of a sudden three days after I...
Google Review
- November 20, 2020
Quick and easy service
Google Review
- November 20, 2020
Google Review
- November 19, 2020
Google Review
- November 19, 2020
Good place to lease a mercedes.
Google Review
- November 19, 2020
thanks for the great van!
Google Review
- November 18, 2020
Google Review
- November 18, 2020
Google Review
- November 18, 2020
Customer service from Alex Tissot was 5 Star. I will ask for Alex next time I go in for service.
Google Review
- November 17, 2020
DANGER!!!!!This place used disinfectant containing methanol on my car. After picking up my Benz my car smelled sickened me. It was wet with a spray the dealer used to kill germs per the covid 19 rules. The buttons started melting All the plastic on the dash and steering wheel got soft and runny. I...
Response from the owner Replied: Thank you Linda! We will do our best to earn a 5 STAR on your next visit!
Google Review
- November 17, 2020
I bought a 2018 AMG GT from this place and I was told the car was in perfect condition as they have ran detailed check when it came in. After buying the car, my local Mercedes service provider found out it has been in a huge accidents therefore all warranties are voided.I have contacted the...
Yelp Review
- November 13, 2020
Omg! First things first, all Covid guidelines were followed and there is sanitizer accessible and all over the building. This was my first time purchasing a luxury vehicle and I believe it wouldn't have been possible without the help of Derek N. I highly recommend anyone interested in purchasing a...
Yelp Review
- November 13, 2020
Terrible service center! They would advise you stupid things that are not needed in your car!
Yelp Review
- November 11, 2020
Loved loved loved the service!! Everything was fast and easy prepared in advance was nice!! Really took the time to explain everything. Customer service was great live all the way in the San Fernando Valley would drive any day at this specific location customer service was above and beyond exceeded...
Yelp Review
- November 11, 2020
dealing with dealerships and sales people is usually a daunting task. However Tk and the staff here are GREAT!! We had been looking for a specific car and TK stayed on top of it by informing us of incoming stock.Mercedes is held to a high standard for customer service and this dealership is a great...
Yelp Review
- November 11, 2020
dealing with dealerships and sales people is usually a daunting task. However Tk and the staff here are GREAT!! We had been looking for a specific car and TK stayed on top of it by informing us of incoming stock.Mercedes is held to a high standard for customer service and this dealership is a great...
Yelp Review
- November 11, 2020
Loved loved loved the service!! Everything was fast and easy prepared in advance was nice!! Really took the time to explain everything. Customer service was great live all the way in the San Fernando Valley would drive any day at this specific location customer service was above and beyond exceeded...
Google Review
- November 07, 2020
I was totally impressed with your service manager Alex. Extremely courteous,knowledgeable, helpful,and friendly. He does an amazing job at representing the values of Mercedes Benz.
Google Review
- November 06, 2020
Christian is the best! He's always goes out of his way to help and keep me informed about the status of my vehicle!
Google Review
- November 06, 2020
Christian provided us with excellent service!
Google Review
- November 04, 2020
We have purchased several cars from here and love the service we get and Steve S. Does a great job and is honest.
Google Review
- November 04, 2020
Great customer service. Fixed my car issues and was terrific in helping me with a lyft ride so I didn't have to wait.
Google Review
- November 04, 2020
Quick, efficient and friendly!
Google Review
- October 31, 2020
Yelp Review
- October 31, 2020
Toshi, Lisa provided AMAZING, excellent sales service. My wife and I did not feel rushed nor did they attempt to veer me away from the actual car we wanted. Toshi is a excellent Fleet manager with a lot of feathers on his hat for Best sales person in the Country. Not surprised at all. Took my wife...
Google Review
- October 30, 2020
Awesome experience. No pressure. Everyone was professional. Kristine was the best there is and a true asset to Mercedes. She was genuine, kind, and patient even after I asked her so many questions. Fantastic follow up with all that I wanted to know. Very happy with the experience at Mercedes Benz of...
Yelp Review
- October 30, 2020
I had a great a experience with Christian the Service Advisor. Thank you so much for your kindness and help!
Yelp Review
- October 30, 2020
They have an amazing team working here at every department.Very helpful on every step of the way and helped made my purchase very quick and easy.I have been coming here for about 3 years now and I have been extremely happy with their service and beautiful cars.My new E53 drives like a dream.Thanks...
Google Review
- October 27, 2020
Thank you once again for taking such great care of me and my automobile.
Google Review
- October 27, 2020
Google Review
- October 27, 2020
Google Review
- October 27, 2020
Kristine in sales has been wonderful to deal with. This is my 6th Mercedes and would not buy with anyone else as long is she is with MBLG
Yelp Review
- October 27, 2020
Nicolas Ortiz is the best service specialist. He is always incredibly helpful, consistently makes himself available to address any issues or concerns I may have, and always ensures I get the best service possible. Mercedes is lucky to have him and he is the reason I will never not own a...
Google Review
- October 24, 2020
Google Review
- October 23, 2020
Google Review
- October 23, 2020
Yelp Review
- October 22, 2020
Go see Joel Turett, the Internet Sales Manager at Mercedes-Benz of Long Beach, for your next car. He did a great job. Joel, even went out of his way to deliver the car - an 80 mile hike... 5 stars...
Google Review
- October 21, 2020
Response from the owner Replied: Thank you Linda! We will do our best to earn a 5 STAR on your next visit!
Google Review
- October 21, 2020
Dan is fabulous!! Excellent customer service!!
Google Review
- October 21, 2020
Dez was amazing. He was patient and offered many options, never pressuring me to buy. He is a Star!
Google Review
- October 21, 2020
Yelp Review
- October 21, 2020
My father and I had an excellent car buying experience with Oscar. He was very knowledgeable, patient, and responsive. He gave me options suitable for my situation and preferences. I ended up choosing the car I love! No regrets and this is how all car buying experience should be! Thanks again Oscar.
Yelp Review
- October 21, 2020
Oscar at Mercedes-Benz of Long Beach will not only give you the best deal but, he takes his time to understand you as a customer. He made me feel like a VIP client the entire time. Oscar was realistic about my wants and didn't mind providing several options in car classes/ models.I've been loyal to...
Replied: I usually hate the car buying experience because of the long wait times, the hassle of going back and forth about pricing of the vehicle and overall feeling like the sales person got the better end of the deal.Not, this time !Oscar Valencia was amazing!I'm not on here writing because I have to, I'm writing a review because this man deserves to be praised and complimented for his hard work, dedication, patience above all his exemplary customer service. He made me feel like a VIP throughout the entire time with the smallest tidbits... But those small gestures can leave an everlasting impact on a customer... paying attention to the details. This man had a car picked out that he thought I would like and pulled it up front. Made a sign with my name on it in caps "VIP".The funny thing is I took that exact model home. He listened to what I wanted in my car and what monthly payment I needed to be out and he got me there.Even after purchasing the vehicle. He continued to go above and beyond. You can't deny GREAT customer service!Go see OSCAR Valencia Tell him Latoya washington sent you
Yelp Review
- October 21, 2020
Oscar at Mercedes-Benz of Long Beach will not only give you the best deal but, he takes his time to understand you as a customer. He made me feel like a VIP client the entire time. Oscar was realistic about my wants and didn't mind providing several options in car classes/ models.I've been loyal to...
Google Review
- October 20, 2020
Yelp Review
- October 20, 2020
If giving 0 stars was an option that's what Long Beach Mercedes service department deserves. Raymond who I've dealt with twice who works in service is very unprofessional. Guy has an attitude of a 6 year old and works in customer service. Go figure. After today's experience with just a simple a1...
Google Review
- October 19, 2020
Google Review
- October 17, 2020
Google Review
- October 16, 2020
I scheduled an appointment with Nick for service and everything went just as promised, very efficient!
Google Review
- October 16, 2020
Google Review
- October 15, 2020
Google Review
- October 15, 2020
JC was extremely helpful!!! He made car buying an easy pain free experience! Customer service was top of the line!!! I will only be buying cars from here from now on!!!! Thank you JC for getting me into my dream car!!!
Google Review
- October 15, 2020
Sophany was AWESOME!! I talked with her over the phone, she was polite, informative, and even took the time to video the Sprinter Van I was interested in!! I drove all the way from Lake Tahoe to Long Beach to purchase the van, that is how comfortable I was with her!! We took care of paperwork over...
Yelp Review
- October 14, 2020
As usual I had an excellent experience everybody was courteous and very helpful from my service writer to all of the support staff including valet service and the ladies taking care of my Courtesy vehicle which is always a wonderful perk with mercedes
Yelp Review
- October 13, 2020
Colby Shaffer was my Service Advisor and he makes everything run smoothly. Every. Single. Time. This is now my 8th year as a Mercedes-Benz customer (and would love to continue, just got to keep making that $$$, eh?) and 1st experience with Mercedes wasn't the greatest. You can say, the car I...
Yelp Review
- October 13, 2020
Horrible customer service. Jesse Lopez in the service department is rude and condescending. He refused to look at my wife's car sensor without her first purchasing a battery for the fob. I had just replaced the battery days prior to taking the car in, but he insisted that it had to be a Mercedes...
Google Review
- October 11, 2020
Toshi and his team were awesome! Took great care of me and found me exactly what I was looking for in my new MB. I must also mention that Erin in Finance was so helpful too. Great team at Mercedes of Long Beach!
Google Review
- October 10, 2020
Google Review
- October 08, 2020
Google Review
- October 08, 2020
Google Review
- October 07, 2020
I had a great experience stopping by Mercedes Benz of Long Beach due to a tire malfunction in a city that was far from home. With the help of Nicholas Ortiz, I got quick and efficient service to have me back on the road safely. Very pleased with the service Mercedes Benz always offer.
Google Review
- October 06, 2020
Easy communication with service advisor Jesse Lopez, they took care of my emissions EVAP code causing the check engine light to come on under factory warranty emissions., unfortunately, the code came back a couple of days later and as off 10/6/20 with several visits to the dealer and close to...
Yelp Review
- October 05, 2020
I am so happy with my A220. Dereck Nguyen was whom helped me! Gave me a great deal! If anyone ever needs to buy a car ask for Derek!!!
Yelp Review
- October 04, 2020
Nick is a great asset to Mercedes Benz worldwide. He represents the best attributes of the MB brand. I will return to MB of Long Beach even though their are other service providers more conveniently located because of Nick.
Google Review
- October 03, 2020
My time at MB Long Beach was terrific mostly because of John. He was eager to help, listened and was pleasant. One thing thought: the British tea thing. I'll have to come by on regular basis to get used to it. Seeing John will be worth the time.
Google Review
- October 03, 2020
Yelp Review
- October 02, 2020
Toshi and all the other people we worked with were wonderful. Excellent service, knowledgeable, never pushy, and very classy!
Google Review
- October 01, 2020
Google Review
- September 30, 2020
Excellent service great customer service smooth process no pressure whatsoever we were in and out with our new vehicleIf anyones in the market go see this guy Abel Vargas
Google Review
- September 30, 2020
Google Review
- September 30, 2020
Google Review
- September 29, 2020
I purchased a vehicle here for my corporation. They recently performed unauthorized work on it and gave it back to the person who stole it! ARE YOU KIDDING ME!
Google Review
- September 27, 2020
Excellent service all around and a very good deal on the lease!Sales people are pleasant to deal with and provided excellent servicefrom the beginning to the end of the transaction.
Google Review
- September 27, 2020
We researched pre-owned certified vehicles on CarFax and on GuruCars before stepping into any dealership. Called the MB Long Beach Dealer and spoke with Abel on their 2018 MB CLA 250 they had advertised and got an internet price and asked if they use Capital One Navigator financing. Able said the...
Google Review
- September 26, 2020
Google Review
- September 26, 2020
Google Review
- September 25, 2020
Took in my Sprinter 4x4 for a recall, the dealer solved another issue that the local dealer could not fix. It was done quickly and they even washed the Van. Will definitely go back!
Google Review
- September 25, 2020
Ray is always so very helpful and kind. I always ask for him because there arent ever any delays and he always lets me know whats going on with my car.
Google Review
- September 23, 2020
Yelp Review
- September 23, 2020
Last week my mom had to replace her BMW lease and decided on a Mercedes to switch it up a little. Let's forget that I work for Lexus and had to deal with negotiating a deal for my mom because my feelings are still hurt by her automotive choices, but anyway. I was referred to Wali and Steve(Young...
Yelp Review
- September 23, 2020
I was extremely lucky to have the pleasure of purchasing my first Mercedes with DEREK NGUYEN! I have had such great experiences with Derek and truly experienced the care of a hardworking and consistent salesperson and individual. Throughout the process of waiting for and purchasing my car, Derek was...
Google Review
- September 20, 2020
Raymond is the bomb! Hes super professional and efficient! He gives great service. I was extremely pleased!
Yelp Review
- September 19, 2020
Extremely grateful and honored to say I purchased my first but not last Mercedez thanks to the one and only Derek Nguyen made my experience extremely smoothly!! Due to this pandemic everything was extremely safe !! My overall experience was wonderful. I was in and out with no problems no hassles !!...
Google Review
- September 18, 2020
easy communication with service advisor Jesse, they took care of my EVAP code causing the check engine light to come on, IN&OUT service less than two days and Jesse was excellent and very professional..
Google Review
- September 18, 2020
Yelp Review
- September 18, 2020
So helpful! Definitely recommend them. If you need any help on buying a car go to Juan. Best sales men ever best experience I had with him. He was always nice and never felt pressured on buying a car I didn't want. He helped me a lot. Thanks to him and his managers I got the car I wanted.
Yelp Review
- September 17, 2020
Best Mercedes dealer in LA county! Everyone is nice, helpful and professional. They have a huge inventory and their salesmen are not rude and aggressive like a lot of other dealers. They really worked with me to get me the best deal, especially being a first time Mercedes buyer. All the salesmen and...
Google Review
- September 17, 2020
Google Review
- September 17, 2020
Google Review
- September 16, 2020
great service from John and the finance rep. process of the purchase took much less than I expected
Google Review
- September 16, 2020
Yelp Review
- September 16, 2020
I rarely give any Business review except it was very horrible or very outstanding because I'm also a business owner , I don't want my own opinion will effect people's business but in this case I would have to say if you are client with Mercedes-Benz go to this location and ask for Colby Shafter . He...
Google Review
- September 13, 2020
Excellent service. No wait, no hassle.
Google Review
- September 12, 2020
Very super great people from sales person John to Finance Erin!!! Thank you guys for making the transaction so smooth!!! Gracias!
Google Review
- September 12, 2020
Google Review
- September 11, 2020
Google Review
- September 11, 2020
Google Review
- September 11, 2020
Very accommodating service. Nick Ortiz and David Gonzalez have been very helpful. Thanks, gentlemen.
Yelp Review
- September 09, 2020
We have a good experience every time we go at MBLB. Great people specially our salesman Toshi and our service advisor Christian Magana. Both are assets to this dealership!
Google Review
- September 09, 2020
Google Review
- September 07, 2020
Great buying experience with Dylan and the team.
Google Review
- September 07, 2020
Google Review
- September 03, 2020
Yelp Review
- September 03, 2020
We had the best experience buying our car. Toshi made the process so easy, he was absolutely amazing. I would definitely come back and buy another car here!
Yelp Review
- August 31, 2020
If you're looking for the perfect car buying / leasing experience visit John Blackledge at Mercedes-Benz of Long Beach. In the past I have visited car dealerships and worked with pushy sales reps who make the experience unpleasant. John is trustworthy, knowledgeable, and committed to customer...
Yelp Review
- August 30, 2020
After searching for the perfect 2020 GLC for months and couldn't find it anywhere in LA, my husband and I decided to do a custom online order and Dez and the finance manager, Ahmad were absolutely helpful throughout the whole process. Thank you so much Dez and Ahmad!
Yelp Review
- August 30, 2020
After searching for the perfect 2020 GLC for months and couldn't find it anywhere in LA, my husband and I decided to do a custom online order and Dez and the finance manager, Ahmad were absolutely helpful throughout the whole process. Thank you so much Dez and Ahmad!
Yelp Review
- August 30, 2020
After searching for the perfect 2020 GLC for months and couldn't find it anywhere in LA, my husband and I decided to do a custom online order and Dez and the finance manager, Ahmad were absolutely helpful throughout the whole process. Thank you so much Dez and Ahmad!
Google Review
- August 28, 2020
Google Review
- August 26, 2020
Google Review
- August 25, 2020
Google Review
- August 24, 2020
great service. thanks
Google Review
- August 24, 2020
Derek is a good man. Helped me get into an amazing Mercedes. Pretty thrilled to be a part of the Mercedes family.
Yelp Review
- August 24, 2020
I would like to thank "Toshi" for a wonderful experience yesterday. My lease was ending this week and I've visited two other Mercedes Benz dealerships before going to Long Beach; the other two dealers could not accommodate me in what I was looking for especially because I had a set goal regarding my...
Google Review
- August 23, 2020
Google Review
- August 22, 2020
Yelp Review
- August 22, 2020
Fast, Friendly , I Appreciate the Communication and updates through text when my Car should be ready... My Service Provider Made sure everything I mentioned was fixed to Expectations... Thank You Mercedes-Benz LB Feels Good to be Treated Good Where You Live!
Google Review
- August 21, 2020
Bought a vehicle two weeks ago from MBZLBWonderful sales experience. But, I can never get any service writer to pick up their phone.Called half dozen times. Please pick up or atleast check message and call back. Very basic practice as Ive managed a dealership for twenty nice years. Customer service...
Yelp Review
- August 20, 2020
Friendly and fast service very thorough, the check in experience was efficient as well as the experience with receiving a loaner vehicle!
Google Review
- August 19, 2020
Google Review
- August 19, 2020
Worst experience ever, i have been leasing MB for more than 10 years and never ever had such bad experience. They gave me a faulty GLS450. i did not drive the vehicle for a month and it had several problems, service is very slow , they will keep the car for two weeks and give you a small car, they...
Cars.com Review
- August 19, 2020
Worst experience ever, i have been leasing MB for more than 10 years and never ever had such bad experience. They gave me a faulty GLS450. i did not drive the vehicle for a month and it had several problems, service is very slow , they will keep the car for two weeks and give you a small car, they...
Yelp Review
- August 19, 2020
This place is a real joke! I don't understand why a business owner would try to sell luxury cars by telling them that they are the one the sell the most cars in the country.Their service department is less then professional. I brought my car to be serviced here and found out later that half of the...
Yelp Review
- August 19, 2020
I finally purchased my dream car. Mercedes of Long Beach this possible. We were extremely please we the service provided from beginning to end. Everyone who assisted us in finalizing our purchase was knowledgable, courteous, and pleasantly open to questions. My son called them Saturday evening...
Yelp Review
- August 19, 2020
Be careful leasing a car from here. Our contract allowed only 7500 miles per year. We did not realized it was so low and when we returned to the dealer, we were told the lease was already signed. Very sneaky of this people. Although it was our fault, we would have appreciate the honesty of the...
Yelp Review
- August 19, 2020
Derek's as good as it gets. Personalized, friendly contact and made the process go by super quickly. Got me into the car that I really wanted, and for a pretty darn good price. Pretty stoked to be a part of the Mercedes family now.
Yelp Review
- August 19, 2020
Worst experience ever, i have been leasing MB for more than 10 years and never ever had such bad experience. They gave me a faulty GLS450. i did not drive the vehicle for a month and it had several problems, service is very slow , they will keep the car for two weeks and give you a small car, they...
Google Review
- August 17, 2020
Google Review
- August 15, 2020
Google Review
- August 14, 2020
Jesse deserves a 5 star rating, the services just took a lot longer than expected
Google Review
- August 14, 2020
Christian Magana has always been upfront, honest and easy to work with.
Google Review
- August 14, 2020
Nicholas O. is amazing. He is customer friendly, keeps the customer informed and is extremely patient. Mercedez Benz Nicholas is one of your shining stars.
Google Review
- August 14, 2020
Received my car back from servicing faster than expected! Everyone was helpful, courteous, and nice. Mercedes-Benz of Long Beach takes good care of my car!!
Google Review
- August 12, 2020
Yelp Review
- August 10, 2020
I am so in LOVE with my car! This was by far the best car buying experience I have ever experienced. Toshi, Lisa and our finance manager David provided AMAZING, excellent service. I did not feel rushed nor did they attempt to veer me away from the actual car I wanted. The car I got, I wanted! Toshi...
Google Review
- August 07, 2020
Google Review
- August 07, 2020
Google Review
- August 07, 2020
Yelp Review
- August 07, 2020
I absolutely love Nick, in who works in the Service department. I have been going to the Long Beach location for at least 10 years and I want to say I have known Nick for most of that time. Nick is always eager to help and see that my needs and concerns are met. He's a busy guy, so there are times...
Google Review
- August 07, 2020
Yelp Review
- August 05, 2020
The cost to fix your car at Mercedes-Benz of Long Beach is lower than at other dealerships and yet their service is outstanding. I'm extremely happy getting my car fixed there today. The car definitely drives a lot nicer after the fixing. Colby, my repair advisor, is very knowledgeable, intelligent,...
Yelp Review
- August 05, 2020
Christian was awesome!! He kept me informed on the progress of my vehicle. He went the extra step to check to see if I had purchased the tire replacement service. He found that I had purchased it and I only had to pay the deductible of $50 as opposed to $375. Yayyyy!!!!!Thanks Christian for your...
Replied: Issa is the #1 best salesman. This is my 3rd Mercedes Benz that my husband and I have purchased from Mercedes Benz Long Beach. Each time, We've personally requested Issa as our salesman. He is always kind, patient and overall professional in his approach. He definitely knows his stuff about getting you the best deal ever. Also his assistant Lyphon is wonderful,she's always helpful and willing to help and assist with the details of the technology in the car. She's awesome. We are again happy with our new 2019 E450 Coupe. It's beautiful.ISSA IS THE MAN!!!!!
Yelp Review
- August 05, 2020
Christian was awesome!! He kept me informed on the progress of my vehicle. He went the extra step to check to see if I had purchased the tire replacement service. He found that I had purchased it and I only had to pay the deductible of $50 as opposed to $375. Yayyyy!!!!!Thanks Christian for your...
Yelp Review
- August 03, 2020
Terrible experience! Received a recall notice from MBUSA. I made my appointment with Mercedes of Long Beach, verified that I did have a recall....dropped the car off and before I was in my front door 15 minutes later, I was informed my car was finished. Mercedes of Long Beach did not take the time...
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Google Review
- August 01, 2020
Google Review
- August 01, 2020
REGARDING :"""Response from the owner:Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic.The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering...
Google Review
- August 01, 2020
Unexpected huge disappointment with the Long Beach Mercedes dealership. I bought my Mercedes sprinter almost a month ago and still cannot register it what is simply unacceptable for me as a business owner.I was told that I am approved by the bank, I have paid $5000 deposit and received the...
Response from the owner Replied: Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic.The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering and signing a vehicle title more difficult.In some cases, the disruption will temporarily block some Americans from taking possession of cars and trucks while they navigate bureaucratic hurdles to get the necessary paperwork to complete their transactions.
Yelp Review
- July 29, 2020
I love my new car , toshi was great and did everything in his power to get me in my dream car ... so happy
Google Review
- July 27, 2020
Yelp Review
- July 27, 2020
Nick in the service department provided exceptional service for my car. He helped me out with a few warranty items and they all resolved.
Google Review
- July 23, 2020
Yelp Review
- July 21, 2020
My husband and I were in the market for a new (used) commuter car. Our previous commuter was ready for retirement so after an extensive search we found the car that we liked at Mercedes of LB. I was a bit hesitant to go there since the car we were looking at wasn't a Mercedes and I assumed they...
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Google Review
- July 17, 2020
REGARDING :"""Response from the owner:Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic.The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering...
Google Review
- July 17, 2020
Very poor and bad experience not recommended, I paid 200$ to see whats wrong With my car After 6hrs they called said everything should be fine now your car is ready to go , I drove the car same problem again I called and brought it back then they comes up with different issues and if I need to fix...
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Response from the owner Replied: Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic.The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering and signing a vehicle title more difficult.In some cases, the disruption will temporarily block some Americans from taking possession of cars and trucks while they navigate bureaucratic hurdles to get the necessary paperwork to complete their transactions.
Google Review
- July 16, 2020
Yelp Review
- July 16, 2020
I brought my G Ride in for oil change a simple service and this has happened multiple times. The oil light came on and it says reduce oil in car"- WTF?!? We just brought the car in and this has happened multiple times and I get the same issue. Come on people - this is your car so service it...
Yelp Review
- July 16, 2020
This review is for the service department. Brought my car in for an airbag recall. After 5 hours, I was sent a video of what the technician inspected in my car and was told the inside driver's door handle was broken. Long story short, the service advisor admitted the door handle was broken at their...
Yelp Review
- July 16, 2020
Special thanks to John Blackledge for helping my husband and I drive off in a 2020 Mercedes GLE350. He was attentive, respectful and very informative. The entire process went smooth and we couldn't be happier!
Google Review
- July 16, 2020
My MB agent Christian Magana is SUPERB! He has the best customer skill. For quality of maintenance, MB is by far exceeded my expectation. GREAT JOB MB! (Jude Manabat)
Google Review
- July 14, 2020
My MB agent Christian Magana is SUPERB! He has the best customer skill. For quality of maintenance, MB is by far exceeded my expectation. GREAT JOB MB! (Jude Manabat)
Google Review
- July 14, 2020
Everything was great. Christian kept me well informed and treated me like a valued customer.
Google Review
- July 14, 2020
It was a good experience, Bryan Hoffrichter provided excellent customer service.
Google Review
- July 14, 2020
Awesome Quick service during Covid, best Benz service center Ive been to
Google Review
- July 14, 2020
Christian was all about service and making my Mercedes run great and safe. Thank You
Google Review
- July 14, 2020
Sprinter Sales team is AMAZING! Thanks Herb and Sofie! Super straight forward! Got me the Van of my dreams!! Go see them!!
Response from the owner Replied: Thank you Gade for taking the time to write a review! I'll make sure Sophuny and Herb know that you are happy with them!
Google Review
- July 14, 2020
Yelp Review
- July 14, 2020
Car dealers can be very intimidating, especially when you're doing everything on your own for the first time. It's unfortunate but in some cases at other dealerships you get the impression that people might not take you seriously because you look "young" etc. This was NOT the case with my visit...
Yelp Review
- July 14, 2020
I just came in to have a few recalls taken care of. The staff was courteous, quick, and took good care of my car. After having a TERRIBLE experience with the Mercedes Benz dealership on PCH in Torrance, working with the staff at the Long Beach location was breath of fresh air.
Yelp Review
- July 14, 2020
Car dealers can be very intimidating, especially when you're doing everything on your own for the first time. It's unfortunate but in some cases at other dealerships you get the impression that people might not take you seriously because you look "young" etc. This was NOT the case with my visit...
Google Review
- July 12, 2020
Unexpected huge disappointment with the Long Beach Mercedes dealership. I bought my Mercedes sprinter almost a month ago and still cannot register it what is simply unacceptable for me as a business owner.I was told that I am approved by the bank, I have paid $5000 deposit and received the...
Response from the owner Replied: Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic.The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering and signing a vehicle title more difficult.In some cases, the disruption will temporarily block some Americans from taking possession of cars and trucks while they navigate bureaucratic hurdles to get the necessary paperwork to complete their transactions.
Cars.com Review
- July 12, 2020
Unexpected huge disappointment with the Long Beach Mercedes dealership. I bought my Mercedes sprinter almost a month ago and still cannot register it what is simply unacceptable for me as a business owner. I was told that I am approved by the bank, I have paid $5000 deposit and received the...
Dealer response from DealerRater Replied: Trying to buy or sell a car on your own has become tough for many Americans during the coronavirus pandemic. The reason: The pandemic has forced Departments of Motor Vehicles and similar offices to close or reduce their capacity in many states, making registering and signing a vehicle title more difficult. In some cases, the disruption will temporarily block some Americans from taking possession of cars and trucks while they navigate bureaucratic hurdles to get the necessary paperwork to complete their transactions.
Google Review
- July 12, 2020
Google Review
- July 10, 2020
My representative Nick Ortiz was very attentive to what I needed and had taken extreme caution with regards to Covid-19. I felt extremely safe with the way the Dealership as well as the Service department handled all the things that can make an individual uneasy. Nick also left me with no questions...
Google Review
- July 07, 2020
Google Review
- July 03, 2020
Yelp Review
- July 03, 2020
Derek is very unprofessional!! The Customer service he gave me was the ugliest I have ever had!Don't waste your time and money on employees that don't put effort to sell.Had me waiting long period of time when I had an appointment.. He mentioned he was going to bring the car I was interested in, he...
Google Review
- July 02, 2020
Google Review
- July 02, 2020
Google Review
- July 01, 2020
My MB agent Christian Magana is SUPERB! He has the best customer skill. For quality of maintenance, MB is by far exceeded my expectation. GREAT JOB MB! (Jude Manabat)
Google Review
- July 01, 2020
Google Review
- July 01, 2020
Yelp Review
- July 01, 2020
I was in the market for a new Mercedes and I started calling dealerships in my local area and since the did not meet my needs, I then expanded my search. I called the Long Beach dealership and Kristine V. helped me. From our very first phone conversation she was extremely helpful and I told her...
Google Review
- June 30, 2020
My MB agent Christian Magana is SUPERB! He has the best customer skill. For quality of maintenance, MB is by far exceeded my expectation. GREAT JOB MB! (Jude Manabat)
Yelp Review
- June 29, 2020
Service advisor is great but service attendants when I pulled up seems less interested
Yelp Review
- June 28, 2020
Got my car serviced here for the recall. Helped by a Ray Y. Let's just say he's not very good at his job. No courtesy calls whatsoever...not even a call to let me know my vehicle was ready for pickup. Had to call myself only to find out that my car had been ready for pick the day before. Seems like...
Yelp Review
- June 27, 2020
Excellent service, great , quick and polite staff, fair price, would recommend
Google Review
- June 26, 2020
Google Review
- June 25, 2020
Google Review
- June 25, 2020
Response from the owner Replied: Thank you Gade for taking the time to write a review! I'll make sure Sophuny and Herb know that you are happy with them!
Yelp Review
- June 25, 2020
Excellent service and appreciated how MBZ communicated progress on work! White glove service and car looked pristine and drove well. No complaints and would recommend to others. Thanks!
Yelp Review
- June 25, 2020
If I could give 0 stars I would! Sales staff with John Blackledge is great. But the financial people are extremely shady. Purchased a 2019 AMG E53 with extended warranty from April Torres in April 2019. Paid with cashiers check and charged the Extended warranty and tire and wheel package which they...
David G. Replied: Brandon, thank you for your review. I have escalated this matter to the GM, therefore you can expect to receive immediate resolution. We are very sorry that you had to go through this.
Yelp Review
- June 23, 2020
Shout out to Derek for helping us out! Super patient he made sure he helped me find the perfect car ! Love my e class
Google Review
- June 22, 2020
My MB agent Christian Magana is SUPERB! He has the best customer skill. For quality of maintenance, MB is by far exceeded my expectation. GREAT JOB MB! (Jude Manabat)
Google Review
- June 21, 2020
Google Review
- June 20, 2020
Google Review
- June 20, 2020
Google Review
- June 19, 2020
Google Review
- June 18, 2020
Yelp Review
- June 17, 2020
Service Department Major Issues!My brother had to get some repairs done on his car and ask where do take my Mercedes for serviced.I told my brother he should to take his car to House of Imports. I always get great service there. But he took it to Long Beach Mercedes instead because it was...
Yelp Review
- June 17, 2020
Colby Shaffer is THE BEST here! I lived in LB when I started taking my car here and I have moved twice since and still drive out to LB for my service. Colby makes the difference for me, I have been to other MB dealerships in Orange County and none of them deliver the same customer service that Colby...
Google Review
- June 17, 2020
Response from the owner Replied: We are very sorry to read about your bad experience. We would love to set up your Mercedes Me, but unfortunately only the originating dealership is able to. There is definitely No excuse for any of our employees being rude. I hope there aren't any fake reviews here, as we work very hard for our hundreds of 5 star reviews :)
Google Review
- June 16, 2020
Bought a vehicle two weeks ago from MBZLBWonderful sales experience. But, I can never get any service writer to pick up their phone.Called half dozen times. Please pick up or atleast check message and call back. Very basic practice as Ive managed a dealership for twenty nice years. Customer service...
Yelp Review
- June 16, 2020
The service department at this location is absolutely inefficient, rude, and lacks customer service. I have never seen a customer service operation so poorly run in my entire life. They are late on everything, there is no organization, even the management is a lacking leader ship. If you have any...
David G. Replied: We apricate your feedback, under very strenuous conditions due to construction,COVID-19 we are doing all we can to accommodate our guests. Unfortunately we have to take care of our appointments first. Please let us know if we can help in the future.
Yelp Review
- June 16, 2020
The service department at this location is absolutely inefficient, rude, and lacks customer service. I have never seen a customer service operation so poorly run in my entire life. They are late on everything, there is no organization, even the management is a lacking leader ship. If you have any...
Tommy L. Replied: We apricate your feedback, under very strenuous conditions due to construction,COVID-19 we are doing all we can to accommodate our guests. Unfortunately we have to take care of our appointments first. Please let us know if we can help in the future.
Google Review
- June 14, 2020
Outstanding service!Service advisor, Cory Shaffer, and his colleagues really went out of their way to assist us.
Google Review
- June 11, 2020
Google Review
- June 09, 2020
Google Review
- June 09, 2020
Christian was excellent!
Google Review
- June 07, 2020
Google Review
- June 07, 2020
Nice service and very accesible,whend you asking reschedule they respond fast
Google Review
- June 07, 2020
Honest, friendly and sencire
Google Review
- June 06, 2020
Google Review
- June 06, 2020
Google Review
- June 05, 2020
Google Review
- June 04, 2020
Google Review
- June 04, 2020
Google Review
- June 04, 2020
Google Review
- June 04, 2020
Google Review
- June 04, 2020
Google Review
- June 03, 2020
Yelp Review
- June 03, 2020
Derek, was very polite and helpful. He assisted me with purchasing my Honda. Derek went above and beyond to make sure the process of buying my car went smooth and easy. I am very happy with my car purchase. Thank you Derek!
Google Review
- June 03, 2020
Bills Bills Bills
Google Review
- June 02, 2020
Google Review
- June 01, 2020
The only issue was getting the rental car, the system was trying to charge not only me but others that were there for service. That process to resolve took over 20 minutes and probably should have been tested before the customers came in.
Google Review
- June 01, 2020
So many fake reviews on here!Sales Department was incapable and sent me 50 miles to another dealership when they had the ability to activate my Me Connect. The gentleman at the front desk was very nice but the rude salesman at an adjacent desk sent me away so as not to be bothered with helping me....
Response from the owner Replied: We are very sorry to read about your bad experience. We would love to set up your Mercedes Me, but unfortunately only the originating dealership is able to. There is definitely No excuse for any of our employees being rude. I hope there aren't any fake reviews here, as we work very hard for our hundreds of 5 star reviews :)
Google Review
- June 01, 2020
Derek is the man. I had called him a day before I went to Mercedes Of Long Beach and he was allot of help. I told him what I wanted and of course gave me an awesome deal on a Mercedes CLA. It was my first time doing a lease and David the sales manager explained to me in detail of how a lease...
Google Review
- May 31, 2020
Google Review
- May 30, 2020
Google Review
- May 30, 2020
Google Review
- May 29, 2020
Google Review
- May 29, 2020
Brought my c300 in for its major service. Nick was my service manger and he was outstanding. I knew from the start what to expect and that my beloved vehicle was in great hands. Thanks again Nick for the kind and professional conduct. I live in DTLA but will continue to bring my c300 to be serviced...
Google Review
- May 29, 2020
Great Service, my advisor Selene was knowledgable and with an appointment service was done quite quickly.
Google Review
- May 29, 2020
Working with Derek Nguyen was very pleasant. He found the vehicle with the options that I wanted and a great price as agreed, prior to coming down to the dealership. Very straight forward, no bs transaction. Wish more dealerships are like this
Yelp Review
- May 29, 2020
I came to visit on April 30, 2020 while the Coronavirus is still going strong. They followed the protocol of social distancing and every one is wearing a mask for protection. Our experience is superb and I cannot asked for anything better. From John, our sales guy, Stevie, the sales manager, and...
Yelp Review
- May 29, 2020
Fast and easy. I came in knowing exactly the car I wanted. They didn't have to sell me on anything. They gave me a good deal selling me the new car below MSRP, on zero interest, zero down, no payments for three months.
Yelp Review
- May 29, 2020
My service person Nick Ortiz is the best! Super fast, on top of things, very responsive and always incredibly helpful. Love getting my S550 serviced at MB of Long Beach.
Yelp Review
- May 23, 2020
We visited this dealership over the past week when my car had broken down beyond repair. Derek was our car dealer and made everything so simple and easy. He gave us a great deal on a Mercedes GLA 250. We highly recommend Derek and his team when buying a new car.
Yelp Review
- May 21, 2020
Oh my God where do I start? I've had the greatest experience in my history of purchasing cars. I sent an inquiry online and received a speedy response from Derek Nguyen and he asked if I would like to schedule to come in that day or the next day to take a look at the car I was inquiring about. I...
Yelp Review
- May 20, 2020
Loved the experience from start to finish with Derek and his team. Highly recommend these guys.
Google Review
- May 19, 2020
Great experience start to finish with Derek and his team. Highly recommend this dealer.
Yelp Review
- May 19, 2020
This is a review for the service/detail department. My dog had a little accident in my car and it did not smell good at all. Tried getting car fresheners from multiple Japanese supermarkets and yeah, those didn't work. Selene helped me out with my Service A last month so she's my go-to advisor. She...
Yelp Review
- May 17, 2020
I leased my first Mercedes Benz yesterday and very pleased to work with Derek Nguyen. He made entire process really smooth, clear, and fun. He listened to my needs, budget and other requirements and provided + guided me with the best options. Couldn't be more happier :)
Yelp Review
- May 17, 2020
Why is every car salesman evil? shady beware they tell you one price then they raise it with out you knowing and they say that they had to just lies I've been in here three or four times thinking about buying a car the biggest liar and biggest jerk is David Gonzalez the sales manager just a lair and...
Google Review
- May 17, 2020
Yelp Review
- May 16, 2020
John and Selene have both been Super sweet, great to work with and Excellent customer service.
Yelp Review
- May 16, 2020
Hey this dealer so awesome I just bought my car like last week ago and the guy really hooked me up mr. Derek nquyen everyone please get your car from him,very respectful person and always down to work with videos
Yelp Review
- May 15, 2020
Very nice location, good deals,good sales guys and process is pretty easy ,I like all the inventory I'm looking for suvs
Yelp Review
- May 10, 2020
Leased my first Mercedes yesterday. Derek Nguyen did an excellent job finding what I wanted and for the payment I was looking for!Was very impressed, not to mention that the paperwork was done quickly. I didn't expect to be out in that amount of time.Great experience and Very happy with my lease!If...
Google Review
- May 07, 2020
The Green Pastures 200 MILLION REPUBLICANS TRUMP SUPPORTERS
Yelp Review
- May 01, 2020
David Gonzalez provided the best car purchasing experience I've ever had. He truly went above and beyond and delivered exceptional customer service. He listened to what I wanted and did all that he could to make it happen. There was absolutely no pressure and it was the easiest process. I love my...
Yelp Review
- April 28, 2020
Soo. My Mother in law was looking for a jeep as her retirement gift to herself for working at Kaiser for 40 years. But I told her she deserved something Grown and Sexy so I took her to the Mercedes Dealership. She fell in love with the GLC I showed her. DEREK Nguyen was An amazing sales manager. He...
Yelp Review
- April 20, 2020
My Chevrolet vehicle lease was due and i wanted to get into a Mercedes Benz lease, I worked with Derek Nguyen throughout the transaction experience and he was very straight forward and able to show me numerous options which helped structure the best that fits my current situation. Very happy with my...
Yelp Review
- April 15, 2020
I had an amazing last two experiences with Oscar in sales. He was knowledgeable, courteous, and responsive to all my questions regarding my Mercedes acquisition. I felt like he really fought for me in trying to get the best price possible on my deal. I ended up with a beautiful black C class! Now I...