Google Review
- November 27, 2023
Jasmine ordered my part 11/22/23. She said it would be in 11/28/23. I call today 11/27/23 just checking. I find out my part arrived 11/24/23. Wow that's great customer service she didn't call. I could have been back on the road days ago. Thank you Jasmine you have great customer service skills.. I...
Google Review
- November 23, 2023
I have owned various Mercedes-Benz vehicles for over the last 20 years, S-Class, C-Class, but I have found no help from my local dealer in obtaining parts for a great car I'm keeping for my kids to use when they reach driving age.Then after being told my dealer could not obtain the parts for my...
Google Review
- November 22, 2023
This place is ran by people who have no clue what they’re doing and are incredibly disorganized. I ordered a part online. A few hours later I received an email asking for the vin. I replied within minutes of the first email with the vin. I don’t hear anything for a week so I call to get an ETA on...
Google Review
- November 20, 2023
Ebert Vela is the man! His smooth voice and charismatic personality made my experience at Long Beach Mercedes enjoyable. He came to my car to inspected it and gave me some valuable tips! This is not his first time, helping me. I have been coming to his dealership for the past 2 years and each time...
Google Review
- November 20, 2023
I would highly recommend his place especially the parts department, the counter parts advisor Ebert was amazing with assisting me with parts and helping me find the correct part for a vehicle when the part number was not available. Pay him a visit and you'll see what I am talking about.Thank You...
Yelp Review
- November 17, 2023
Dan in the service department is awesome. Anytime I have work done on my car he is always helpful and exceptional service.
Google Review
- November 09, 2023
Ebert Vela is an Excellent Parts Advisor for Mercedez Benz as he is very knowledgable about Mercedz Parts and goes beyond his job to help all customers requiring help with parts and any questions regarding Mercedez Benz of Long Beach, California.
Yelp Review
- November 02, 2023
I had an absolutely outstanding experience purchasing my dream car at Mercedes Benz Long Beach, and I am beyond thrilled with the exceptional service I received. Toshi, the salesman, truly went above and beyond to make sure I could secure financing for my car when other reputable brands like Audi...
Yelp Review
- November 02, 2023
I had an absolutely remarkable experience at Mercedes Long Beach, thanks to the exceptional service provided by Toshi and his wife Lisa. From the moment I walked into the dealership, it was clear that they were committed to going above and beyond to make my car-buying journey extraordinary.Toshi's...
Yelp Review
- October 27, 2023
The service is horrible I asked for help and they were rude and condescending I don't mind if employees are misinformed and give me the run around it happens but at least be polite and attempt to help.I'm already here if not I wouldn't get service here. No one wants to work it's easier to say go ask...
Google Review
- October 23, 2023
Do not, I repeat, do not bring your vehicle here for service nor buy parts here for service. This place needs an entire reconstruction of the staff members. First off brought my G63 for service/insurance claim, and they had it here for 2 months trying to scam the insurance company who had approved...
Yelp Review
- October 20, 2023
Kristine Valencia went out of her way clocking out of her lunch hour early to help me set up the Mercedes Me Connect App on a used MBZ that I purchased a different dealership. Thank you for welcoming me to Long Beach Mercedes, my new home dealership!!
Yelp Review
- October 18, 2023
I just bought my GLC this past May and have had to take it in a few times for software updates. I had worked with Shayne Norris originally and he is so responsive, professional, and overall so sweet that I requested to work with him again. I can't recommend Shayne enough. He communicates in a timely...
Yelp Review
- October 17, 2023
Got my 4th car since 2013 from the same salesman, Toshi Sato yesterday . I keep going back to this dealership because of the extreme professionalism, honesty, and exceptional service they extend to their customers . Shout out to Mr. Toshi Sato and his wife , and to Mr. Abel Soleman! So...
Yelp Review
- October 15, 2023
I had a fantastic experience at the Mercedes Car Dealership. I had help from Oscar Valencia and he was incredibly friendly and knowledgeable, and Oscar made the car-buying process smooth and stress-free. They had a wide selection of vehicles, and I found the perfect one that suited my needs. The...
Yelp Review
- October 14, 2023
The best Mercedes dealership thanks to Shaun Duron. Always a pleasure to deal with! I highly recommend contacting him for your next Mercedes purchase.
Google Review
- October 14, 2023
As a BMW owner, I didn’t think I would switch to Mercedes. However, I decided to stop by and found a great Certified vehicle. The staff was friendly and helpful. Shaun was very patient and knowledgeable, which helped me through what is normally a painful and frustrating process. Thanks to everyone!
Google Review
- October 14, 2023
Ask for SHAUN DURON if you want an experience where you feel heard and your business valued. Shaun took the time learn my needs, and wants to recommend the perfect car for me. Then, he worked hard to get the deal done!
Yelp Review
- October 13, 2023
I wanted to write a shout out to Shaun Duron. I had the pleasure of working with him for a new purchase. He was professional and caring throughout the whole process. He went above and beyond to make sure I was happy with my new car and was able to answer all of my questions. I will 100% recommend...
Google Review
- October 12, 2023
Stay away from this Dealer they will hustle you for your money and say they fixed items they didn’t
Google Review
- October 11, 2023
Horrible service. Mechanics who will take forever. Worst communication of any place Ive taken my vehicle. And heavily overpriced. Take you Mercedes anywhere but here.
Yelp Review
- October 06, 2023
This review is related to my experience with the service center only. I've never purchased a car from this dealership, but I've brought 3 different vehicles to this dealership's service center and every time I leave impressed with the quality of service, responsiveness, communication, and overall...
Yelp Review
- October 04, 2023
Not reviewing purchasing or leasing, reviewing service department. Brought my vehicle in for a parts issue and came home with electrical and mechanical issues that were nonexistent before my vehicle was touched by their team.Brought it in for my sway links and control arms that had just been...
Yelp Review
- October 03, 2023
Bought my Mercedes at House of Imports, but have been taking it to Long Beach Mercedes for service because the techs here I feel are very helpful. I brought it here this past Saturday for routine service and got it back in a reasonable amount of time for it being a busy service day. My car always...
Yelp Review
- October 02, 2023
I've had it with this place! I've tried to avoid reviewing them on yelp but I realize they're only nice when they need you to refer and recommend them for more sales! Service is horrible! Months of issues and no resolution and each time they keep my car for weeks/months and then when I get it back I...
Yelp Review
- September 30, 2023
This has been an absolute nightmare. If i can give NEGATIVE stars i would. It is literally an utter shame for them to have the audacity to charge what they do and provide the most horrendous customer service i have ever experienced.I took my 2006 Mercedes Benz to get fixed here because Mercedes...
Yelp Review
- September 28, 2023
Horrible customer service and representatives call you back when they feel like it if at all. They take no responsibility for their own mistakes and offer no explanation or apology when they do make them. This starts with their customer service agents and go straight up to and through management. ...
Google Review
- September 26, 2023
WORST SERVICE DEPARTMENT ON EARTH! This place has had my car for over TWO MONTHS! I came in because the battery was dying overnight. I’ve called SO many time to Giovanni, almost never calls back. I spoke with Colby more than once, even in-person … no help. After one entire month I was told I needed...
Google Review
- September 22, 2023
TERRIBLE CUSTOMER SERVICE. DON'T EXPECT HELP IF YOU ARE INQUIRING ABOUT PARTS
Yelp Review
- September 20, 2023
Will Stick with Fletcher Jones for future.Tried MB of LB for some repairs because it is close to my office and I thought it would be more convenient. There were too many inconveniences to mention so I will sum it up by stating that their service is severely lacking. I'd recommend Fletcher Jones any...
Google Review
- September 19, 2023
I would highly advise against bringing your sprinter van here for service. They are very unprofessional with responding to customers and have no regard for other peoples time. I brought my van in for a noise in the front suspension/ drivetrain and when i got it back the problem was still there and...
Google Review
- September 14, 2023
Preferred Dealership between Los Angeles to the ie area. Always end up back here for my Service needs. If you can travel its worth it. Yes there may be delays if any but rest assured the job will be doe every time hassle/ run around free
Google Review
- September 13, 2023
I purchased a C300 2023 less than a month ago from this location. I have been a Mercedes customer for a while and usually buy 1-2 cars a year. I came to this location because I was told they have exceptional customer service. My experience has been anything but exceptional. When I signed all the...
Yelp Review
- September 07, 2023
I have tried for two weeks to stay silent about the terrible service (or better yet, lack thereof service) I have received and hoping they could turn it around on their own.  I've been waiting over a week to hear back from my service advisor about getting a courtesy car, not to mention waiting 5...
Yelp Review
- September 07, 2023
I have tried for two weeks to stay silent about the terrible service (or better yet, lack thereof service) I have received and hoping they could turn it around on their own. I've been waiting over a week to hear back from my service advisor about getting a courtesy car, not to mention waiting 5...
Google Review
- September 02, 2023
Google Review
- August 30, 2023
Front desk have attitude like they own the company
Google Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN!I brought my car in for service and check up.I had money in my center console thinking well it’s Mercedes they aren’t going to take anything. Well I get home as I’m looking for something I realized all the money was gone.I CANT EVEN...
Yelp Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN! I brought my car in for service and check up. I had money in my center console thinking well it's Mercedes they aren't going to take anything.  Well I get home as I'm looking for something I realized all the money was gone. I CANT...
Yelp Review
- August 24, 2023
DO NOT BRING YOUR CAR HERE IF YOU WANT YOUR ITEMS OR MONEY STOLEN! I brought my car in for service and check up. I had money in my center console thinking well it's Mercedes they aren't going to take anything. Well I get home as I'm looking for something I realized all the money was gone. I CANT...
Google Review
- August 23, 2023
Service Advisor, Dan Grammer is very nice, knowledgeable and professional.
Google Review
- August 22, 2023
Yelp Review
- August 11, 2023
Just purchased my first Mercedes at Long Beach and Shawn Duron was amazing! He was extremely patient with me and he made purchasing my car easy, quick and hassle free! Let's not leave out the Finance Manager Erin! Nothing short of down to earth and funny as heck, loved her vibe! Kudos to Long Beach...
Yelp Review
- August 03, 2023
This dealership gets no stars. The service department sucks as well as sales. The inventory sucks and the service department is not  certifying used vehicles. Bout a car 07/02/23 and been to the dealer 6 times for steering wheel shaking and engine noise. They put me in a loaner for 7 days and said...
Yelp Review
- August 03, 2023
This dealership gets no stars. The service department sucks as well as sales. The inventory sucks and the service department is not certifying used vehicles. Bout a car 07/02/23 and been to the dealer 6 times for steering wheel shaking and engine noise. They put me in a loaner for 7 days and said...
Yelp Review
- July 31, 2023
I've never had such a bad experience with a dealer than the one I've had here. The service department does not pay attention to customers needs. We did a service package on our company van that cost over $1000 dollars just to find out they tires were low and each tired had a different pressure. So...
Yelp Review
- July 31, 2023
I've never had such a bad experience with a dealer than the one I've had here. The service department does not pay attention to customers needs. We did a service package on our company van that cost over $1000 dollars just to find out they tires were low and each tired had a different pressure. So...
Yelp Review
- July 26, 2023
I went to get my car serviced and had money taken from my middle console , when I addressed it they went in an urge to figure it out. When I got a call back they said they checked cameras and since they didn't see anything it's nothing they can do. They said they are responsible for anything that...
Yelp Review
- July 25, 2023
Even one star is too much. The service department is awful. Took our 2 week old Sprinter van there because we noticed some fluid leaking on the driveway. The service adviser mentioned that he sees a problem frequently where there's a leak due to a problem with a coupling/hose. They ran tests and...
Google Review
- July 24, 2023
very long wait. terrible employees. forced to sit and wait for hours
Google Review
- July 20, 2023
I would give negative stars if possible!!!! This parts department puts you on hold and never comes back. I have wasted 30 minutes trying to speak to someone here, 3 times they have placed me on hold for almost 10 minutes and they NEVER come back. I have spent less time on hold and received waayyy...
Google Review
- July 07, 2023
Did a great job on my Sprinter DEF system
Yelp Review
- July 06, 2023
Quite literally had the worst experience ever with Selene Torres - if you ever receive her as your service representative, demand someone who will respect you and not waste your time. I brought my car in on June 13 for service A. I purchased the prepaid maintenance package in May 2022. When I got to...
Yelp Review
- July 06, 2023
Quite literally had the worst experience ever with Selene Torres - if you ever receive her as your service representative, demand someone who will respect you and not waste your time. I brought my car in on June 13 for service A. I purchased the prepaid maintenance package in May 2022. When I got to...
Google Review
- June 29, 2023
I bought a car from Mercedes Benz Long Beach and when I take to service , the are not friendly at service advisors and you cannot even talk with manger is the same . They never resolved problem and they don’t know the value of Costumer
Google Review
- June 25, 2023
Google Review
- June 25, 2023
I had my car towed to the Long Beach, dealership on Thursday got a call late Friday from Jovanny that car is ready due to the them being closed I was told that I can pick up my car on Saturday and return loaner car , when I got there around 10 ish the guy that was out there helping customers he...
Google Review
- June 21, 2023
I purchase a car several months ago. They did not tell me that the registration will expire in two months prior to me purchasing the car Mercedes Benz Of Long Beach is very poor quality service for very expensive cars I have been driving a Mercedes for the last five years. This is definitely not my...
Yelp Review
- June 20, 2023
I took my 2008 Mercedes in to be fixed they fixed what they thought would be best and cost me the most money I get my car back and the reason I took it in was because my headlights would glitch and my engine would run hard etc I get it back as soon as I get on the freeway it started to do it again I...
Yelp Review
- June 20, 2023
I took my 2008 Mercedes in to be fixed they fixed what they thought would be best and cost me the most money I get my car back and the reason I took it in was because my headlights would glitch and my engine would run hard etc I get it back as soon as I get on the freeway it started to do it again I...
Google Review
- May 26, 2023
Yelp Review
- May 25, 2023
It's always a good service every time I bring my car for maintenance service. Israel and Christian are always there to help.
Yelp Review
- May 19, 2023
This was my first time purchasing a Mercedes and let me tell you that Toshi the sales car manager did not disappoint! He takes the time to make sure everything is perfect for you and that you will be happy with your purchase. He works 7 days a week and responds instantly when you contact him. He...
Google Review
- May 17, 2023
I first visited the dealership about 7 months ago and was met by Steve, who by the way is by far the best salesperson I've ever met. I told him (as I'm sure a lot of people do) that I'd reach out to him once I'm ready to buy. Because of this, I'm sure those words can't be taken too seriously. When I...
Yelp Review
- May 13, 2023
Guy in charge of Parts has zero customer service! No patience , looks like hes in a  hurry! This is my second time about the BS experience! Right now hes arguing with the customer! He should be terminated!
Yelp Review
- May 13, 2023
Guy in charge of Parts has zero customer service! No patience , looks like hes in a hurry! This is my second time about the BS experience! Right now hes arguing with the customer! He should be terminated!
Yelp Review
- May 12, 2023
Mercedes Benz of Long Beach's service department is STELLAR! Indeed, a seamless experience. My service advisor was Raymond, who told me exactly how long my car would take to complete service. I've been at dealerships where they say, "It'll be done in an hour," and you'll sit at the dealership for...
Yelp Review
- May 09, 2023
staff looks with $ sign, poor customer service , staff like robots and unhinge!
Yelp Review
- April 29, 2023
If i could leave a 0 star i would.. i have never been so disappointed in a Mercedes-Benz dealership in my life... So i went to go get a "Diagnosis" to my Mercedes-Benz. I ended up paying for the "Diagnosis" with a piece of paper saying thousands of dollars to fix it when it was only a 200$ fix. What...
Google Review
- April 23, 2023
This was a terrible experience. I was With Toshi. I came In to purchase not one but two brand new vehicles and all i got Was the run around. I came Back the next day to purchase as agreed and he was very unresponsive. I sent Calls and texts however he did not answer. When he finally was responsive...
Google Review
- April 23, 2023
the car stood for a week in the repair service, although the manager assured me that it would last no more than 2 days. Every day they sent me stupid excuses about extending the repair period. absolutely incompetent employees. A week later, picking up the car, I found that nothing had changed. I...
Yelp Review
- April 23, 2023
Toshi Sato was very helpful. Answered every question.Very straightforward and didn't try to hide anything about (numbers) price, experience was a pleasure. I will be back the next time and recommend to work with him %.
Google Review
- April 22, 2023
a disinterested salesperson. Too thought provoking for Mercedes
Yelp Review
- April 20, 2023
First time buying parts here. They were ready for pick up the next day! Plenty of parking and quick service. Shipping is super expensive so pick up from the dealer. Thank you
Google Review
- April 19, 2023
Bottom line don’t buy from Long Beach Mercedes. The sales experience is great but after that beware. Service guy Kolby had my car for over a month never called me. When I called him the same day magically my car was ready. When I got home weeks later because I don’t drive often I found out my car...
Yelp Review
- April 16, 2023
John Blackledge is an absolute joy to work with!
Yelp Review
- April 14, 2023
I needed a battery for my car. I called on Thursday and was quoted around $189.00. I checked a few parts houses and decided that was a fair price. I arranged a ride the next morning and the girl at the parts counter told me it was now $298.00. Now I was in the parts business in my younger years, so...
Google Review
- April 13, 2023
Yelp Review
- April 13, 2023
I have called in twice and spoke with 2 different representatives. I told them I was looking to trade in my car. I was upfront about having negative equity, but I was willing to put more money down. Both representatives took my vin # and said they would "see what they could do" and call me back....
Google Review
- April 11, 2023
I tried to sell my car to them… salesperson didn’t want to put any effort into it, because i didn’t want to but a new one! Our Mercedes has minor $3’000 accident, he says none of our customers would buy the car with accident! Just $3’000 for Mercedes! But if you want to buy a new car we will trade...
Google Review
- April 11, 2023
Best Service Around, May Sound I Little Bias But I Have No Complains, Maybe it's because I'm Easy Going person, But I Get really Good Service From My Service Advisor Kevin Castillo, I Blame Him For All The Good Service I Receive. Great Guy Too. I personally Recommend Him and His Crew.
Response from the owner Replied: A giant Thank You for your 5 Star rating AJ!
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
So the dealership called me because there's a recall on my vehicle. I was skeptical about going back because I had a bad experience on my last service. Everyone deserves a second chance. I scheduled the appointment, and since my car was due for another service, I decided to have both performed. My...
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Best customer service in the city!
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
had a great service writer, Selene, and was treated very cordially and professionally.
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Horrible customer service Everytime I come . Didn’t even get acknowledged this time upon arrival . I wish I never bought my car at this location . Anyway racist employees are thriving at the Long Beach Mercedes .
Google Review
- April 11, 2023
perfect thanks
Google Review
- April 11, 2023
The actual work on my Sprinter was excellent. The Communication with the service writer was way subpar.... I wasn't a nag but I needed answers. Then they lost my keys. I had to get a loaner to go home and get my back up keys. Three days later, they find my keys, promise to deliver them to me for...
Google Review
- April 11, 2023
Called and got TK on the phone. He said they would sell me an EQS at MSRP if I came in that day. Drove an hour to get there, test drove the car. When I went to sign documents I noticed they didn’t add the $7,500 federal EV credit. When I mentioned it was missing they said they are able to ‘sell’ it...
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Loved the service!!
Google Review
- April 11, 2023
Google Review
- April 10, 2023
Fabulous service department.
Response from the owner Replied: Thanks Tari ! We appreciate you taking the time to rate and review us!
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
First time using any Mercedes dealership service and I had an Overall great experience. Called and got an appointment very easily. They said loaner cars are first come first serve so I showed up at 7:50 for an 8 am appointment, first one in the lot before they opened and somehow they were still out...
Google Review
- April 10, 2023
Excellent service and they found an issue other dealership's couldn't.
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- March 29, 2023
Monday we had an 7am appt w/Nicholas. He was Awesome! It was our first time getting our 2020 C 300 service. We need more work done, but He did NOT pressure us & We were thankful 🙏🏾 and Extremely Satisfied w/the service! We'll b back soon😊
Yelp Review
- March 27, 2023
This place continue to be horrible.  I moved recently,  out of my busy schedule,  I have to visit the dealer for a quick check up.  I thought they might improve.  But NO,  it gets worse.  They lied about everythung.  They took 2 days to find nothing on my car when the engine light was on.  I have to...
Yelp Review
- March 27, 2023
This place continue to be horrible. I moved recently, out of my busy schedule, I have to visit the dealer for a quick check up. I thought they might improve. But NO, it gets worse. They lied about everythung. They took 2 days to find nothing on my car when the engine light was on. I have to...
Yelp Review
- March 21, 2023
I rarely leave reviews... this is by far the worst customer service I have received at ANY dealership. Unfortunately, it is the closest Mercedes dealer to me but moving forward it might be worth the drive to go elsewhere. First, my I took my car in for a noise(rattling) from the driver side door...
Yelp Review
- March 14, 2023
I bought my Mercedes GLE in December 2022 as a CPO. I got home and the wind shield wipers were not working and studdering every time they were used. I took it back to the dealership and they claimed they fixed it by scraping my windshield of residue. This did not work. I took the car back to the...
Google Review
- March 08, 2023
Too BAD service
Yelp Review
- March 08, 2023
After 11 years it was time to buy the wife a new car. I searched throughout the Southern California area to get the right car for my wife. The best selection of options and colors were at MBZ of Long Beach. Kudos to my salesman Dez. The buying process was quick and efficient. In fact, I would go so...
Google Review
- March 02, 2023
Sales lady at the front desk with long dark hair made a racially charged comment towards me the minute I walked in. Interrupting me when I was about to ask what I needed, to ask if I was the “Uber driver”. When does an Uber driver ever get out of their car to pick up the passenger? Never. I needed...
Google Review
- March 02, 2023
If I could give less that 1 star for the service dept I would. I have 4 sprinters in for smog and speed limiting. Impossible to get a call back, we go there and they cannot find the service advisor, wish there were choices.
Yelp Review
- March 02, 2023
Didn't buy my car from here but I use their car service dept for regular maintenance. Got a ticket for no front plates and went to service dept where I had them put it on. ALL employees were very helpful, but they have a GREAT asset with Dan in Service Dept.  He went out of his way to help me. GAve...
Yelp Review
- March 02, 2023
Didn't buy my car from here but I use their car service dept for regular maintenance. Got a ticket for no front plates and went to service dept where I had them put it on. ALL employees were very helpful, but they have a GREAT asset with Dan in Service Dept. He went out of his way to help me. GAve...
Google Review
- February 28, 2023
Excellent customer service here! Good communication, fine work and quick action. They will take great care of you.
Google Review
- February 28, 2023
Yelp Review
- February 23, 2023
Mr. Toshi is the man!!!!!! I called the dealership today and he was able to help me get my dream car quickly and easily. He is such a kind man and has been in the business forever. I will definitely refer my friends and family to him!
Yelp Review
- February 21, 2023
I am still in shock after leaving the mercedes Benz of Long Beach at signal hill, I went in to order two new keys for my vehicle a week ago. So today I got a text message that my keys arrived. I went in to pick them up. The keys came without keychain. I asked the service advisor that helped me with...
Yelp Review
- February 15, 2023
The best customer service!Walle the GSM is the best person very professional,welcoming us with warm invite to his store and introduce us to fleet manager Toshi very knowledgeable for his work and sweet man I will recommend all my family and friend to Walle and Toshi keep up the good work they both...
Yelp Review
- February 02, 2023
If I could give zero stars I would. I have been getting my Mercedes serviced here for the past 12 years and most recently when I brought it in for repair, I was met with dishonesty and horrible customer service. Jason M. was the representative that gave me the run around with what was wrong with my...
Yelp Review
- February 02, 2023
If I could give zero stars I would. I have been getting my Mercedes serviced here for the past 12 years and most recently when I brought it in for repair, I was met with dishonesty and horrible customer service. Jason M. was the representative that gave me the run around with what was wrong with my...
Google Review
- January 24, 2023
My information was stolen and used at this location. I reached out and left a message for the manager who never called me back. I feel like their unwillingness to call me back reflects on the morals of this business as well as their involvement. Beware!
Yelp Review
- January 23, 2023
Should have updated this sooner but Mercedes just responded.   Purchased a 2016 SLK during Covid Noticed that three plastic areas were touched up for sale.  Really loved the car and figured that the 2 small black  pieces in back wouldn't ne too much to replace and the 1 long black thin piece on the...
Yelp Review
- January 23, 2023
Should have updated this sooner but Mercedes just responded. Purchased a 2016 SLK during Covid Noticed that three plastic areas were touched up for sale. Really loved the car and figured that the 2 small black pieces in back wouldn't ne too much to replace and the 1 long black thin piece on the...
Yelp Review
- January 21, 2023
I can't say enough of the AMAAAAAAZING customer service and efficiency of Kristine Valencia (sales) and Erin Say (finance). They are so knowledgeable and kind! I'm also thankful I will be working with Selene Torres (service), again! This dealership is ON POINT and cares for their customers. Thank...
Google Review
- January 19, 2023
Worst experience ever it seems the guy at the parts department doesn’t like his job at all, am asking him for a part he goes and brings me the wrong part 2 times and he is talking with a nasty attitude, am hoping the management at this location will act into this manner very soon unless they are...
Yelp Review
- January 17, 2023
***USED CAR BUYERS BEWARE*** This weekend, the Finance Manager (who shall not be named) disclosed this dealership PRE-lists their CPO (Certified Pre Owned) vehicles as CPO , PRIOR to them completing the CPO process but THAT IS NOT THE WHOLE ISSUE- they will also SELL the car as CPO prior to it...
Google Review
- January 12, 2023
My wife’s car was starting sluggishly, and we had bought a lifetime battery warranty from Mercedes Long Beach back in 2018. We left the car with them and went back home. The customer service person texted my wife saying that they had no record of the warranty purchase, so we combed through our...
Yelp Review
- January 11, 2023
My wife's car was starting sluggishly, and we had bought a lifetime battery warranty from Mercedes Long Beach back in 2018. We left the car with them and went back home. The customer service person texted my wife saying that they had no record of the warranty purchase, so we combed through our files...
Yelp Review
- January 11, 2023
My wife's car was starting sluggishly, and we had bought a lifetime battery warranty from Mercedes Long Beach back in 2018. We left the car with them and went back home. The customer service person texted my wife saying that they had no record of the warranty purchase, so we combed through our files...
Yelp Review
- January 03, 2023
Reputable service, highly trained and nice managers! Great test-drive route. Good location, large parking. John helped with my purchased. Thank you for your service! Our family enjoys the car a lot!
Yelp Review
- December 17, 2022
This is a late review, about a year and a half ago our GL450 needed some warranty work and service advisor Nick did an amazing job working between us, the carmax warranty people and the dealership to get our car fixed. He frequently updated us and was always reachable. Very satisfied with his work!
Yelp Review
- December 14, 2022
If I can do ZERO STARS . I WOULD. We had the WORST experience at this location. The man who try helping us out didn't DO anything right! I think his name was keke..or kiki. No type of Customer Service. Didn't even TRY to help me get a car. So we left ended up going to Dwnt LOS ANGELES . ON FIGUEROA...