DealerRater Review
- February 13, 2020
Pat was great if it wasnt for him, I wouldnt have a car right now. I appreciate what he did for me, thanks again
Facebook - Web Review
- February 10, 2020
Jason is awesome!! I came in hysterical at 7:25 am unannounced! Worst kind of customer! Took great care of me! Jason is very patient and considerate!! I needed to go to work so he let me come back later in day! Again very patient , professional and considerate!!!!! Thank you sooooo much!!!
DealerRater Review
- February 06, 2020
Excellent service, friendly professional staff and a superb product are the hallmarks of this dealership. From purchase to financing, leasing to maintenance, scheduling an appointment is seamless and streamlined, designed with customer comfort and ease of access as top priorities. MB of Wilmington...
Mercedes-Benz of Wilmington Replied: Feedback is forever appreciated. Thank you for taking the time to make mention of quality service provided.
DealerRater Review
- February 06, 2020
We have been using this dealership for nearly 10 years now. The staff will exceed all your expectations whether you are in need for new vehicle or service your current. We got more then 8 cars in friends and family from this place. For sales, Dru is my go to guy for best prices and meeting my needs....
DealerRater Review
- February 05, 2020
I enjoyed my time at Mercedes Benz of Wilmington. Shelby & Orietta so helpful with everything. I felt like family in looking for a upgrade car. Derrick made everything happen. Thanks
Google Review
- February 03, 2020
David G. Is an amazing representative for Mercedes-Benz of Wilmington and how it should be done right!!
DealerRater Review
- February 03, 2020
I have fast and friendly service. I stopped by randomly to just get a pricing for my next vehicle purchase and drove off the lot with a C-Class! I will be back in the fall when my lease is up on my other car to purchase a 2nd one.
CarGurus Review
- February 02, 2020
Google Review
- January 28, 2020
Mike Manley, Carol and my finance manager, Sie, made it quick and simple for me to purchase a certified pre-own Mercedes-Benz. They are highly recommend it and we suggest you purchase your next Mercedes from this dealership.
Google Review
- January 25, 2020
Read the complete review. There are pros and cons.Cons:One less star because of Sales and Finance teams. They are very typical like other MB Dealers.Pros:Here is the great part, they have really nice service and staff. I have been to multiple Mercedes Service centers including MB Tyson's Virginia,...
DealerRater Review
- January 23, 2020
This dealership offers the best experience for purchasing/leasing a new vehicle. The dealership is welcoming and the employees are extremely attentive. David Gershman answered my many questions and found exactly what I wanted.
Mercedes-Benz of Wilmington Replied: I appreciate the feedback. Without your feedback, management never knows the job the staff performs in all instances. Please enjoy your fantastic vehicle and reach out if and when you are in need of further assistance. Thank you
Google Review
- January 22, 2020
Brought my Mercedes Benz to MB of Wilmington and had a great experience. The service advisor was a great help in getting my car checked in and the technician did a wonderful explaining my problem. Spoke to the service manager for a few to see the best course of action, and will be back for future...
Google Review
- January 13, 2020
It was a very easy, pleasant and calming experience unlike visiting the dealership
DealerRater Review
- January 12, 2020
Alissa and Derek made buying my car very easy ! I got an awesome deal and they both were efficient and very attentive to my needs
DealerRater Review
- January 10, 2020
I was looking for a certified Mercedes E 350. Samy showed me the car I was looking for. He got me a good deal on this car. He was very friendly and a pleasure to do business with. I would recommend anyone looking for a car to ask for Samy. Thanks, Alan
DealerRater Review
- January 09, 2020
I had my S550 serviced at Wilmington - Benz of Wilmington. My service advisor name is Tony. He done a superb job coordinating my vehicle service and loaner vehicle. He treated my car as if it was his very own. I will always look for Tony when I get my vehicle serviced at Wilmington.
Facebook - Web Review
- January 08, 2020
HIGHLY RECOMMEND!!...took my 2015 car there for service and they were awesome. I plan on buying my new car there later this year.
DealerRater Review
- December 31, 2019
Alissa was the first sales person to walk up to us, she really knew her stuff!!! Very detailed about the car that we were considering, she explained everything that came with the car. We were considering buying the car from a Non Mercedes dealer, after talking with her, I realized that was no longer...
DealerRater Review
- December 19, 2019
Very welcoming person, and really helpful and understandable. I felt my self very comfortable looking at cars unlike pushy sales people. Also very professional guy.
DealerRater Review
- December 19, 2019
I went into the sales department to get information on some of the models and spoke with Samy. I told him I was only looking at this point. He let me test drive 3 different models and was very knowledgeable about the features. I was impressed that he took the time to answers my questions knowing Im...
Google Review
- December 18, 2019
Wilmington is the place to buy. They have a wonderful staff and will have my continuance of business with no hesitation. A+!
DealerRater Review
- December 13, 2019
Definitely recommend Sammy if your looking for a car Mercedes Benz of Wilmington De is the place to be, be sure to see Sammy! hes excellent he made everything perfect for me and my husband buying our car extremely nice and takes his time to make sure things goes right for you! He made the whole...
Google Review
- December 09, 2019
Service advisor (Mrs. Carol)was very patient and helpfull. Good job Wilmington!! I've been to Princeton Mercedes-Benz and their customer care skills is not good in the service department... on the phone nor in person! Smh... (and that's my hometown)
DealerRater Review
- December 09, 2019
Good service. Dealing with Finance was slow even though I was not financing. Otherwise good experience and Samy was excellent. Fair price. Thank you. Chris
DealerRater Review
- December 09, 2019
Samy helped to take the final decision in one visit and explained all the benefits of 2020 GLE compared to other similar options. Would love to work with him again
DealerRater Review
- December 09, 2019
Good Service, good communication and prompt service. Jason has always been very good to deal with. His communications, follow through and fairness in having our equipment repaired at a fair price.
Google Review
- December 06, 2019
DealerRater Review
- December 05, 2019
Although I didn't expect to require the amount of work I had done - I found the staff at MB of Wilmington to be exceptional. From drop off, to being provided with a loaner, to pick up - the experience was first class.
DealerRater Review
- December 04, 2019
Always very pleased with the overall experience I have with Mercedes Benz of Wilmington. Their service is always the best.. Carol at the service center is awesome to talk and she provided updates on time regarding my vehicle ..
DealerRater Review
- December 04, 2019
Very satisfied with the service. Quick appointment. I waited for the service and out in less than 2 hours. Car wash is not the best .
DealerRater Review
- December 01, 2019
My time is respected and I am treated politely. My car is 11 years old and runs like it did when it was new. I am very happy with the service I receive.
Google Review
- November 29, 2019
DealerRater Review
- November 27, 2019
Service performed as scheduled and completed quickly Loaner provided. Service Department personnel were pleasant and helpful. No editing on check in and check out. Excellent all around
Facebook - Web Review
- November 27, 2019
I matched up identical cars with other dealerships and Wilmington had a better deal by far. Dave made the whole experience a pleasure.
Google Review
- November 26, 2019
DealerRater Review
- November 22, 2019
Went very well, my service advisors are great Tony and Jason. Had B service On E class and GLK and rear brakes completed. Techs are good as well service tends to be just a bit pricey if you dont have the service special award coupons. Wish they would bring back the point system for people like...
Google Review
- November 21, 2019
Bought a car from Shelby Suddard for my daughter . She is very easy to deal with, a true professional . She drove the car to my work in New Jersey. Great experience.
DealerRater Review
- November 21, 2019
My battery died and my car had to be towed this dealership. I had no other transportation and I had no one to pick me up. Due to difficulty wit getting my car on the rollback, arrived at 5:00pm after most the technicians left for the day. I rode with the tow truck and had no one to call. Jason told...
Google Review
- November 19, 2019
I would certainly recommend this dealer to anyone looking to have their vehicle serviced at the dealership. Nice people at the desk, quality work from the techs and free impeccable loaner service all the time.
Google Review
- November 18, 2019
Google Review
- November 18, 2019
Response from the owner Replied: Thank you for the positive rating, Greg. Please visit us if theres anything else you need.Best,Mike Manley, GSM 302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- November 18, 2019
Jason does a phenomenal job of communicating through the entire service process. The rest of the team did a good job of ensuring I either had a ride to where I need to go or a loaner car.
DealerRater Review
- November 18, 2019
Overall my experience was great. EJ was very knowledgeable and took the time to go over my options regarding new vs used and financing vs leasing. I knew exactly what I wanted and he made it happen. The only reason Im not giving this a 5 star review is that no one took the time or even asked to...
Google Review
- November 14, 2019
Everyone was very nice to me...I was not thrilled with the interest rate but I can keep looking....
Google Review
- November 14, 2019
My service advisor is everything you can ask for, pleasant, polite, patient, informative and informative. Her name is Carol Siracuse-Wilco. And my car is running oh so smoothly after the service.
Google Review
- November 13, 2019
DealerRater Review
- November 13, 2019
Polite, professional, expedient, I believe the three words above says all that is needed This is extremely annoying and a good reason not to fill out surveys
DealerRater Review
- November 12, 2019
Carol is always professional, helpful and has a great sense of humor. Enjoy doing business with her!! Overall this location has stepped up the service experience. Nice to drive in and receive a great welcome. Keep it up!!
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Google Review
- November 11, 2019
I was greeted properly and treated with respect. My car was fixed in a timely fashion.
DealerRater Review
- November 11, 2019
Was concerned that my car was leaking oil and the service department confirmed it was not. The oil was topped off to correct issue until my next scheduled maintenance service. Also learned there is a recall for a part connected to steering column and will have that service completed when part is...
DealerRater Review
- November 11, 2019
Stellar service and hospitality. Carol always goes above and beyond. I think that summarizes my experience sufficiently so why do I have to type this sentence to get to 25 words? Lol
Google Review
- November 08, 2019
This review is strictly about RON IN PARTS! As a owner of a G63 and E-Class Coupe, Ive had to visit this location several times. Every time I walk in the parts department, hes attentive, kind and quickly offers assistance. Everyone else, always seems too busy to even offer a simple hello. Thank you...
DealerRater Review
- November 07, 2019
Friendly staff and qualified service. Like Tony so much, really helpful and friendly. The shuttle service is great to save money from using uber. The environment is neat and comfortable.
DealerRater Review
- November 07, 2019
Alissa was wonderful! We would work with her again in a heartbeat and definitely would recommend her to others. This was for a purchase for our daughter -- her very first car. Alissa made the experience extra special for her. Thank you for employing women in your sales and service divisions. I...
DealerRater Review
- November 07, 2019
Mike Manley and Shelbie were excellent... wonderful customer service . Would highly recommend ppl to go buy their cars from the dealership . Had an awesome experience...
Google Review
- November 06, 2019
DealerRater Review
- November 06, 2019
Salesman was very knowledgeable and courteous. Did not feel rushed or pressured. Salesman came in on day off to have car detailed and ready to go. That was impressive, and, appreciated. Thank you.
Google Review
- November 05, 2019
DealerRater Review
- November 05, 2019
Very knowledgeable and dedicated employees who are committed to customer satisfaction. Handled All concerns with no hesitation. Explained all work performed and made sure I was happy with the service.
DealerRater Review
- November 05, 2019
Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional He even take the time to Explain to me what they did and what I should do for my next visit Big thanks to him Again
DealerRater Review
- November 05, 2019
Prompt response with vehicle towed from office to service center..hav a puncture and cracked rim fortunately under warranty. Took 3 days to replace..loaner was not available same day..was offered 2 days later Courteous and attentive.
DealerRater Review
- November 05, 2019
Everything taken care of quickly and efficiently without any problems. I brought my car in unexpectedly and they were able to accommodate me without any problems. Carol Siracuse managed the whole affair.
DealerRater Review
- November 05, 2019
Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional He even take the time to Explain to me what they did and what I should do for my next visit Big thanks to him Again
DealerRater Review
- November 03, 2019
I visited 6 other dealerships, looking at different models & options. The Wilmington dealership was the only one that located the exact model & options I wanted and most importantly, the best price by far. Many thanks to a great staff.
Google Review
- November 01, 2019
DealerRater Review
- November 01, 2019
Efficient. Courteous. Friendly. Fred is a great advisor. Explains issues well. Happy he is my assigned advisor. Had rental akready arranged. Appreciated that very much.
DealerRater Review
- November 01, 2019
Toni extremely helpful with information needed for me to decide what was needed for the car. When I had to rush to leave because of an appointment he helped get things done
DealerRater Review
- November 01, 2019
The personalized service was above and beyond even for a luxury brand. Alissa and the General Manager Pat were awesome. I would recommend this dealership and team to anyone looking for a differentiated experience
DealerRater Review
- November 01, 2019
Every time I arrange an appointment for my GLE350 to have any type of service, Fred makes sure he finds a slot for me. He is very efficient and courteous. Thanks for being my advisor Fred.
DealerRater Review
- November 01, 2019
Alissa was great! Super helpful; my wife and I had a great experience. We're really happy with the car we purchased and the whole process.
Google Review
- October 31, 2019
Thank you Tony and the technicians at MB of Wilmington for getting me out of a jam. Top notch service and friendly staff. Thank you very much!
DealerRater Review
- October 31, 2019
I worked with Samy Hamza all the way. We had a lot of questions as we were not sure what 2020 CLA 250 we wanted to buy. Samy listened to us patiently and answered all the questions we had. He was so knowledgeable about the car and knew every gadget it has and how they operate. Thanks to him, we...
DealerRater Review
- October 31, 2019
Very professional! She makes the car buying experience a breeze. I never once felt pressured to buy, and yet she was there for every concern and question! See Alissa for your next vehicle!
DealerRater Review
- October 31, 2019
Great Service Jeff Carol and Dave are the best......... I would go nowhere else! They are fast their prices are great . If you need a car go see EJ in sales.
DealerRater Review
- October 31, 2019
My car was picked up and delivered by Joe, very easy process, work and price was explained to me up front and I have no complaints. This is my third car purchased and serviced here and I will purchase my next here as well.
DealerRater Review
- October 31, 2019
Was able to receive cost, and place the order by email. Received call to schedule service as soon as available operator was available. Could wait with confort during the service Received car cleaned
Google Review
- October 30, 2019
Google Review
- October 30, 2019
Google Review
- October 30, 2019
DealerRater Review
- October 30, 2019
Buying a car is not something I look forward to....that being said, Dave Gershman and the folks at Wilmington Mercedes Benz made the process not only painless but actually pleasurable. Everyone was very professional and the process was efficient. I wouldnt hesitated to recommend them to others.
DealerRater Review
- October 30, 2019
Mr Anthony is very friendly service person. He provides excellent customer service. Hes very professional and the car was completely in a timely fashion. I would highly recommend Anthony
DealerRater Review
- October 30, 2019
I had a good experience with my repair. Timely and professional. My service advisor was very courteous and pleasant. My vehicle was diagnosed and correct repair was done on it.
Google Review
- October 27, 2019
Jason, and everybody in service, have been so fantastic these last couple of years with my vehicle. They always go above and beyond in making things convenient and clear in regards to my car's servicing needs. Great job!
DealerRater Review
- October 26, 2019
I communicated by email and was pleased with the messages I received I decided to meet in person. The meeting could not have gone better. Alissa, salesperson, was very pleasant, sincere and easy to deal with. I walked out of their showroom with a Pre-owned new car. I am very satisfied with the...
DealerRater Review
- October 25, 2019
Great service and price very friendly. Carol and Jason are the best Gabe me a loaner and finished on time easy access and no waiting
DealerRater Review
- October 25, 2019
My service advisor, Ralph is a great asset to your company. He is knowledgeable, responsive and professional. Ralphmakes the inconvenience of a service appointment a bit more bearable.
DealerRater Review
- October 25, 2019
The service writer Carol is a pleasure to deal with keeping me informed and the service department does a great job getting the service done and timely.
Google Review
- October 24, 2019
The service was amazing!
DealerRater Review
- October 24, 2019
I stopped in to check if a part was available. Not only did they have it but they could install it while I waited. Done right in under an hour.
DealerRater Review
- October 24, 2019
This is our third least vehicle, the sales person treated us fantastic the third as they did the first time that least a vehicle. Thanks!
DealerRater Review
- October 24, 2019
After working with another dealer, negotiations broke down when that dealer could not explain simple math to me. I called internet sales while driving on my way to a hair appointment, spoke with him and, after a quick return call, was able to beat the deal. That very evening, Glenn turned us over...
DealerRater Review
- October 23, 2019
The visit was pleasant . I will recommend this dealership to my family and friends. When I am ready to trade in my E Class I will come back.
DealerRater Review
- October 23, 2019
Prices are better than other dealers in the area. Also the location of your dealership is closer for me. Will recommend your dealership to friends.
DealerRater Review
- October 23, 2019
Service has always been good. Sales took a dive when they offered a trade in value 5,000 less than another dealership. Will consider continuing with service but bought my new S from a different dealer
DealerRater Review
- October 23, 2019
Called roadside twice. The first time West Chester responded. I had to call the next morning and Wilmington responded. Both times the vehicle would not start due to battery. First time vehicle was jumped and was told nothing was wrong. Second call, Wilmington responded and found a defective battery.
Google Review
- October 22, 2019
Google Review
- October 21, 2019
Very friendly and helpful staff, very responsive on the phone, and did a fantastic job cleaning the car before returning it to me
DealerRater Review
- October 19, 2019
Needed some semi-emergency work done on my car. Tony got it in right away and had it looked at by a tech. The parts were located and installed. I paid and picked up the car unfortunately a part was overlooked that should have been replaced. The result a very bad situation. When Tony was told of this...
DealerRater Review
- October 18, 2019
Very friendly and helpful, very patient, ready for difficult questions, we will come back for more services and more new cars from this dealer. Great place
DealerRater Review
- October 18, 2019
I like this dealership and I would come back to by another car the people were all very nice and super helpful if you're looking for a car come here
DealerRater Review
- October 17, 2019
I didnt have an appointment but the service rep happily fit me in. The service rep and staff were very friendly and helpful. The service rep kept me informed and consulted with me before performing the service.
DealerRater Review
- October 17, 2019
Bob walls and Jason where great. I arrived without an appointment and they took me in immediately. Bob personally road testes my car then put on the lift an 30 minutes later I was on my way. Thank you both!!!
DealerRater Review
- October 17, 2019
Dru made sure I came out with a car I liked .. they made me feel comfortable buying my car and worked wit me with my budget
DealerRater Review
- October 16, 2019
I have been Impressed with the level of service, follow up and quality of craftsmanship at WIlmington Mercedes.-Benz dealership. Carl Cohill and Jason in service are easy to work with.
DealerRater Review
- October 16, 2019
Warning came on my dashboard, I drove in Service, meet Carol Wilson she wrote me up and said it would take an hour and a half. In an hour car was ready and even washed!! Thank you Carol for a great experience!!
DealerRater Review
- October 16, 2019
Excellent customer service, accommodating with loaner car . Addressed all vehicle issues promptly . Loaner car was excellent ... Dealer ship is on the up and up . Cheers
DealerRater Review
- October 16, 2019
Dave was very attentive and thorough. The purchase process was very smooth and we got the price we were looking for. Very happy with everyone involved and especially the car.
DealerRater Review
- October 16, 2019
Excellent services. My services person was very good and I only waited 1 hrs. My wait was perfect and the refreshments enjoyed. Thanks you for taking care of my Benz.
DealerRater Review
- October 14, 2019
Im always kept abrupt on whats going on with my vehicle. I get a call explaining the cost and I like that. Thank you
DealerRater Review
- October 14, 2019
Great staff and delivery process, were considerate of my time and needs, Woud definitly recommend this dealership and staff. Rick Umani was wonderful to deal with. Del G
DealerRater Review
- October 14, 2019
I had a tire issue and thought I had a nail in my tire. Called and scheduled time to get in to the dealer. After short while the service technician told me there was no problem with my tire. They washed my car and I was out of there. Fantastic service.
DealerRater Review
- October 14, 2019
I brought my car for an A service. Carol from the service department was very helpful, informative, and fun to deal with. Shes awesome!
DealerRater Review
- October 14, 2019
Good service not a lot to say been dealing with Mercedes Wilmington for close to or over 10 years. This is my third vehicle from M.W. And two from another state of which I am well pleased with the brand
DealerRater Review
- October 14, 2019
seamless transaction---- order placed ----arrival about ninety days later -----car was exactly as specified -----delivered clean and ready to go -----signed papers, paid the 'tab' and drove away--------
DealerRater Review
- October 14, 2019
Awesome dealership to work with from top to bottom. Jaclyn Melchior was the internet point person who scheduled the appointments and arranged the meeting with the sales department. David Greshman from the sales team was outstanding. No pressure, extremely honest in any expectation we may have had,...
DealerRater Review
- October 14, 2019
Great Service representative that gets you in and out fast. Would recommend this service center to anyone who owns a used Mercedes. Thank you all for your expidited service.
DealerRater Review
- October 14, 2019
Mercedes Benz of Wilmington is my dealer of choice for all service and maintenance. They have great communication and knowledgeable staff. I only wish I knew about the Mercedes Benz service coupon BEFORE I paid for the service.
DealerRater Review
- October 14, 2019
What a great experience I dropped off my car picked up a nice loaner and was out the door in just a few minutes They contacted me when it was done I went to pick up my nicely cleaned car and went on about my business Great service great experience very nice people
DealerRater Review
- October 14, 2019
Service department found the problem and eliminated other possible problems and fixed it quickly! Unfortunately a piece of plastic in the console are was cracked in the process but they ordered another to replace it right away.
DealerRater Review
- October 14, 2019
Staff is friendly and knowledgeable. Easy to get an appointment even when loaner car is needed. Service area is always clean as is wAiting area.
DealerRater Review
- October 14, 2019
Tony, in service, is exceptionally knowledgeable, helpful and accommodating. Service has improved greatly since the dealership has been under new management. It has been a pleasure dealing with you Tony.
DealerRater Review
- October 14, 2019
Great advisors and salesman Very friendly and always get back to u I even write when I have questions and they are always on top of it
DealerRater Review
- October 14, 2019
No presser and excellent to deal with would buy my next benz Very professional and polite.no issues. The car was in excellent shape very Pleased
DealerRater Review
- October 14, 2019
The problem I had with Jason Kuczeriawenko in the Service Dept as listed below is he refused to contact the insurance company to verify my information after I told him that I had spoken to the insurance company myself concerning the dollar amount that I had to pay for my tires. Instead, I had to...
DealerRater Review
- October 14, 2019
Had a great service experience last visit. Also had a great sales experience with Rick Umani. I'm on my 6th Mercedes. Still have 4 of them. I'll be back for my next one.
DealerRater Review
- October 14, 2019
Carol in Service was a pleasure to work with! She constantly kept me informed on the progress of my vehicle, both by phone & email. She offered me a courtesy vehicle on the spot. She reminded me I had a complimentary service still available to use, which I had completely forgot about. She replaced...
DealerRater Review
- October 14, 2019
Carol in service is phenomenal. She is by far the best Service Advisor I have ever had the pleasure of dealing with. When they need arises to schedule service, I always contact Carol directly.
DealerRater Review
- October 14, 2019
All persons I was in contact with were both professional and friendly. The young lady(I do not recall her name)who showed us the car's features was very helpful.
DealerRater Review
- October 14, 2019
Carol is always professional, quick and courteous. And, I am taken care of extremely well. Carol provides a breakdown of everything along with options for my service.
DealerRater Review
- October 14, 2019
Car was serviced in a very timely fashion. Service was as ordered and accomplished in time stated. vehicle was returned with work accomplished and cleaned. I'm very pleased.
DealerRater Review
- October 14, 2019
The minute you walk into the dealership you are welcomed by very friendly. My sales associate was very knowledgeable about all aspects of the car. She went out of her way to ensure I had all the information I needed. She even went as far as setting the SUV backdoor close button lower do I could...
DealerRater Review
- October 14, 2019
Tony goes out of his way to insure that he is giving me good profession advise concerning service and is always up front as to cost and options. He delivers on what he has promised.
DealerRater Review
- October 14, 2019
This is the 3rd MB I've bought from MB of Wilmington. My 2nd was totaled by a woman running a red light. Hoping can enjoy & keep this one for many years! Get all of my service done there as well.
DealerRater Review
- October 14, 2019
I have gotten two cars from Fort Washington and two cars from Wilmington. In my 10+ years with MB, I've been serviced at Ft. Washington, Devon and Wilmington and by far Wilmington is the best! The concierge is always available even when my schedule is tight. Service is always professional and...
DealerRater Review
- October 14, 2019
Alissa was great, very curtsey and professional. She was very patient to our questions and demands. I will definitely refer my friends to her. She set a standard to other sales.
DealerRater Review
- October 14, 2019
Both the Sales and Service department are exceptional! The sales process was quick and easy. The Service Office keeps you involved in every step of the repair of your car!
DealerRater Review
- October 14, 2019
Very friendly staff and they got me in and out within 2 hours for my 20K Service. Little Oil stains remained on the car bumper after the wash but overall good job by the folks.
DealerRater Review
- October 14, 2019
GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!GOOD!!!!!!!
DealerRater Review
- October 14, 2019
I purchased a preowned 2018 E300 from a different dealer...for some reason..my park assistant was not working , Ms Carol was excellent ...she handled it well..got me a loaner and i was in and out in a breeze.. after the job was done...since i was the first time owner for Mercedes Benz...wanted a...
Google Review
- October 09, 2019
Google Review
- October 08, 2019
I had the best experience at Mercedez-Benz of Wilmington. Jeff knew what I was looking for knew where I needed to be at and made it happen. Jeff and Rick made the process so easy! I would not hesitate to refer any friends or family to them.
Google Review
- September 30, 2019
Drove 2 hours to see a car that I saw online and was interested on buying, everything went great! David Gershman was the man that got us through the process and made the purchase possible and a pleasant experience. Great guy definitely recommend him and this dealer.Thank you, guys!
Response from the owner Replied: Thank you for the amazing feedback, it was a pleasure assisting you, and being part of your new purchase, Dave is truly a great person to have as part of our Mercedes-Benz of Wilmington family. Congratulations on the Purchase, and welcome to our Mercedes-Benz of Wilmington family. Have an amazing rest of the day.
Facebook - Web Review
- September 29, 2019
Marlin the salesman was extremely helpful, friendly and stayed after closing to make sure we had the best Mercedes Benz experience.
Google Review
- September 25, 2019
Thank you Anyhony Salenni for the quick and helpful service you rendered to me recently. I've only had to come in twice, for different reasons, and both times the issues were handled quickly, efficiently and professionally. I really appreciate the service I receive.Jackie J
Response from the owner Replied: Thank you very much for being a 'great" Customer Mercedes-Benz of Wilmington truly appreciate's the positive great feedback. Have an amazing day today.
Google Review
- September 22, 2019
I always have a good experience at Mercedes-Benz of Wilmington. Special shout out to Tony in Service for always being so helpful and efficient, he's a great asset to the team!
Response from the owner Replied: You are the "Best", our Mercedes-Benz of Wilmington Family truly appreciates the review, and most importantly being able to assist you during your time visiting. Welcome to our Mercedes-Benz of Wilmington Family have an Awesome day.
Google Review
- September 22, 2019
Was a relatively painless experience getting my first Mercedes couple months ago, though it did take me 3 weeks to negotiate a reasonable price...the service dept was quite amazing! Tony is the guy I usually go to for scheduling services and he is a really nice guy to interact with. Everyone else is...
Google Review
- September 19, 2019
I had a blow out on the highway driving between Salisbury MD and NYC just outside of Wilmington DE. My car limped into the dealership on its run flat tire. Tony in service was incredible! I was in and out on my new tire in about 20 minutes. I only wish that I lived closer so I could become a regular...
Response from the owner Replied: We are glad that everything turned out great, and especially that you are okay. Thank you for the Review, our Mercedes-Benz of Wilmington Service Department thrives on customer service, and customer Safety. Have a wonderful day.
DealerRater Review
- September 19, 2019
I waited 10 Yes to purchase a new car as the car buying experience has been awful and stressful. Alyissa made the experience beyond amazing. She took care of everything and all my needs with ease. I will never buy from anywhere or anyone else!! She has completely changed how I feel about the car...
Google Review
- September 17, 2019
I love this dealership. Tony in service is a great person to work with and very informal about what I need best for my S550. Good job having Tony on your team.
Response from the owner Replied: Our Mercedes-Benz of Wilmington service department, appreciates the Wonderful review we gladly take pride in our customer service, Tony takes big part in our wonderful customer service. Have a wonderful rest of the day.
Google Review
- September 17, 2019
I always have a good experience at Mercedes-Benz of Wilmington. Special shout out to Tony in Service for always being so helpful and efficient, he's a great asset to the team!
Google Review
- September 17, 2019
I really like Vic. Bought a GLE350 from him and he was honest, good in communication and got everything took care of.
Response from the owner Replied: We truly appreciate your amazing review, Welcome to our Mercedes-Benz of Wilmington family.
Google Review
- September 17, 2019
Problems with brand new Mercedes A220. Tony Saienni did a fantastic job on getting issues sorted out and provided a loaner car for the two weeks my car was in the shop waiting for parts from Mercedes Benz.
Response from the owner Replied: You know it :), Mercedes-Benz of Wilmington thanks you for the great review. Have a great day today.
Google Review
- September 14, 2019
Fast and easy transaction. Shelby was a pleasure to deal with. I would gladly recommend anyone to Wilmington Mercedes. Ask for Shelby!
Response from the owner Replied: Degtar, Mercedes-Benz of Wilmington truly appreciates the amazing review. Our Mercedes-Benz of Wilmington are gratefully honer to have Shelby be recognized. we welcome you to our MBW Family, have an awesome day, and Congratulations on your new purchase.
DealerRater Review
- August 26, 2019
From day one that I spoke with David Gershman, to then my appointment to test drive several vehicles...I must say David was the most friendly, patient, knowledgeable,honest, caring, low pressured salesman I have ever dealt with. By far a Class Act, and a true gentleman. David Gershman's customer...
Facebook - Web Review
- August 20, 2019
Awesome Experience As Always Shelby was The Best!!!!
Google Review
- August 20, 2019
The Wilmington Mercedes-Benz Team - with special call out to Jeff, Service Manager, Michael (manager), Orietta (Ops guru), and Alicia - has earned our continued loyalty! They are knowledgeable, solve problems and provide explanations...all the while making sure our needs are met. The Service...
Response from the owner Replied: Thank you for the Amazing review, its always an Honor to be of help. You are awesome don't you forget it Mrs DiGuglielmo. Have a Wonderful day.
Facebook - Web Review
- August 17, 2019
I found MB Wilmington online after an extensive search for a specific year, model, color and mileage to replace my E350. I had the pleasure of working with Shelby Suddard. What a breath of fresh air. No hard sale, no games. I told her where I needed to be and we got there in minutes. I got a great...
Samantha S. Wolf Replied:
Yelp Review
- July 31, 2019
I live very close to the Mercedes dealership in Cherry Hill Nj but I drive to Wilmington for the fantastic customer service! Just purchased my second Mercedes with Vic and I couldn't imagine going to anyone else. Vic is very professional and offers realistic advice. Harry in finance made the...
Google Review
- July 24, 2019
Vic Magarov is the MAN!!! I called Mercedes Benz of Wilmington to inquire about a low mileage E350 that I saw online and within 5 minutes I had an appointment later on that evening to come and check out the car. When I arrived at the dealership, Vic was waiting and greeted me with a smile and a...
Google Review
- July 23, 2019
Vic Magarov is the MAN!!! I called Mercedes Benz of Wilmington to inquire about a low mileage E350 that I saw online and within 5 minutes I had an appointment later on that evening to come and check out the car. When I arrived at the dealership, Vic was waiting and greeted me with a smile and a...
CarGurus Review
- July 22, 2019
I reached out to MB of Wilmington regarding this vehicle and within an hour I had an appointment. The dealership is about an hour from where I live and I...
Google Review
- July 21, 2019
I had an amazing experience buying my first car, everyone there is wonderful but Vic is the one to go to! Hes just flat out amazing, very honest, and super personable! Love this guy and the car he got me in too!
Facebook - Web Review
- July 18, 2019
Carol, the Service Advisor, is the best. She keeps you informed from the time your car goes in for service to completion. Carol goes above & beyond to make sure everything goes perfectly with your experience at MB of Wilmington. She is truly a valuable member of their team.
Google Review
- July 17, 2019
Facebook - Web Review
- July 16, 2019
Great, friendly customer service and knowledgeable staff!
Google Review
- July 03, 2019
Thank you for fully repairing my vehicle. We have the best service representative Mr. Frederick Boyce. In fact, he and my husband share the same 1st name!!! He is always very professional, attentive and follow up to ensure technicians are providing quality care. Mr. Boyce has serviced our vehicles...
Google Review
- July 03, 2019
Facebook - Web Review
- July 03, 2019
Excellent from top to bottom, Service is the Best
Google Review
- June 29, 2019
Google Review
- June 28, 2019
Google Review
- June 28, 2019
Google Review
- June 26, 2019
Excellent service
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington truly appreciates your feedback, thank you. Have an awesome rest of the day.
Google Review
- June 25, 2019
Response from the owner Replied: Thank you Mr Maldonado.
Google Review
- June 25, 2019
Great
Response from the owner Replied: Thank you Mr Vari, Have a Great day.
Google Review
- June 20, 2019
Shelby was the absolute best!!!! Can't forget about Sy!!!
Response from the owner Replied: Hello Ms Belle, Mercedes-Benz and Sprinter of Wilmington really appreciates the amazing feedback, Shelby is indeed one of our finest here, we will make sure to make sure to keep up the great customer service. Have a great day.
Google Review
- June 19, 2019
(Translated by Google) Marli you, Derek, I love you, O Day forehead, he is also helpful! You loveloveeveryone loves you and his wife. Goodjob! you(Original)Marli Derek Ohelpfulloveloveeveryone goodjob
Response from the owner Replied: Thank you so much for the great feedback, have a wonderful rest of the day.
Google Review
- June 18, 2019
Google Review
- June 17, 2019
Marli Derek Ohelpfulloveloveeveryone goodjob
Google Review
- June 12, 2019
Wonderful staffs, especially Orietta, Marlin and Tony
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington is honored to have such a wonderful loyal client like yourself, thank you very much Mr Yam, enjoy the rest of your day.
CarGurus Review
- June 11, 2019
Very knowledgeable of car
Google Review
- June 08, 2019
Google Review
- June 05, 2019
Service Department and Sales Team are really kind people. No pressure environment, totally recommend.
Google Review
- June 05, 2019
Service Department and Sales Team are really kind people. No pressure environment, totally recommend.
Response from the owner Replied: Thank you for the Amazing feed back.
Google Review
- June 04, 2019
The sales lady and the tech lady are the bomb! So Alissa and or Rita are fabulous! And Derek didnt do a bad job at either
Response from the owner Replied: You are amazing !, Mercedes-Benz and Sprinter of Wilmington thanks you for the great feedback. Have a wonderful rest of the day.
Google Review
- June 03, 2019
Google Review
- May 27, 2019
I love my new car! Wonderful staff
Response from the owner Replied: Welcome to the Mercedes-Benz and Sprinter of Wilmington Family, we are glad that you love your new vehicle.
Google Review
- May 21, 2019
My wife purchased a vehicle here. We drove from very far away on a recommendation, we were not disappointed.
Response from the owner Replied: Welcome to our Mercedes-Benz and Sprinter of Wilmington Family. Have a Great Day !
Google Review
- May 14, 2019
I recently purchased a low mileage E350. Intended on just going for a test drive but my sales associate Shelby made the experience so painless I ended up buying. The team stayed late working on the deal and ensuring all my needs were met. Since than, Shelby, has reached out to me a couple times just...
Response from the owner Replied: Hello Mr. Conaway, Mercedes-Benz and Sprinter of Wilmington truly appreciates this amazing feedback, Shelby is in deed one of our finest, and we cant thank you more for appreciating it. We are thrilled to know you were able to leave with a Mercedes-Benz E-Class, the vehicle is in-deeded The Best or Nothing. Welcome to our Mercedes-Benz and Sprinter of Wilmington Family. Have an amazing day.
CarGurus Review
- May 14, 2019
Very professional people
Google Review
- May 11, 2019
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington really appreciates the amazing Feedback have a wonderful rest of the day today!
CarGurus Review
- May 07, 2019
Unfortunately bought my vehicle from MB of Cherry Hill, as closer to home.
Google Review
- May 06, 2019
The BEST dealership Ive ever encountered! The way they treated me from start to finish was impeccable!!! Shout to Marlin and the financing staff 2019 GLE AMG
Google Review
- May 02, 2019
I Purchased an extremely low mileage Mercedes roadster from Mercedes-Benz of Wilmington in April 2019. I live more than 400 miles away from the dealership and located the car on Auto trader. After negotiating a deal over the phone, I flew to Philadelphia where I was picked up by the dealership and...
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington really appreciates the feedback hope all is well, have a great day today.
Google Review
- May 01, 2019
Service was very good
Response from the owner Replied: Thank you for the great feedback, have a great rest of the day.
CarGurus Review
- April 26, 2019
Great. Definitely 5 star rating .
Google Review
- April 25, 2019
Response from the owner Replied: Hello Chuck, Mercedes-Benz and Sprinter of Wilmington would like for you to know that we really appreciate the feedback. Thank you for being apart of our Mercedes-Benz and Sprinter of Wilmington Family have a great weekend.
Facebook - Web Review
- April 20, 2019
I highly recommend anyone who is interested in purchasing a new or used Mercedes to stop in to see Alissa. I bought my car from Alissa 1 1/2 years ago. She gave me the price point I was looking for aside from her hard work and dedication. I have had several cars from other dealerships and no one has...
Google Review
- April 20, 2019
Me and my family have been dealing with Alissa on our past several car leases. She was super informative and helpful through the whole process. We are looking to possibly add a sprinter or two for our small business. I will look forward to dealing with Alissa for those vehicles as well! Keep up the...
Response from the owner Replied: Thank you for the Great feedback, Mercedes-Benz and Sprinter of Wilmington are here for you !. Welcome to our Mercedes-Benz Family. Have an amazing day today.
Google Review
- April 20, 2019
The BEST dealership Ive ever encountered! The way they treated me from start to finish was impeccable!!! Shout to Marlin and the financing staff 2019 GLE AMG
Response from the owner Replied: Thank you for the amazing feedback Ms Alvarado, and welcome to our Mercedes-Benz and Sprinter of Wilmington family ! We are delighted that you are happy with your new purchase. Have a Great day today.
Facebook - Web Review
- April 19, 2019
Best Elegant Car's At this time of my life GLORY GOD AMEN JESUS.
Google Review
- April 15, 2019
Response from the owner Replied: Thank you for the feedback enjoy your day.
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Google Review
- April 12, 2019
Google Review
- April 10, 2019
David was very helpful and attentive. This is the second time we used this dealership & David!!! I would definitely recommend this dealership to anyone looking to purchase a vehicle. This dealership def won my heart again!! Love my GLE 450 & David is an awesome sale rep!!! Entire staff is...
Response from the owner Replied: Hello Ali, on behalf of Mercedes-Benz and Sprinter of Wilmington we truly appreciate the amazing feedback, we thrive knowing you had such an amazing experience with our Mercedes-Benz dealership, especially with one of our great Mercedes-Benz sales representative Dave . Enjoy the new vehicle, and remember you deserve "The Best or Nothing " . Have a great day today.
Facebook - Web Review
- April 10, 2019
David was very helpful and attentive. This is the second time we used this dealership & David!!! I would definitely recommend this dealership to anyone looking to purchase a vehicle. This dealership def won my heart again!! Love my GLE 450 & David is an awesome sale rep!!! Entire staff is...
Google Review
- April 02, 2019
Hello world and welcome to Mercedes of Wilmington . I would like to take the time to introduce you to one of the greatest salesman in the business.the one and only Vic Magarov thats the type of introduction this man has earned in this business. Oh god where do I start customer service -outstanding...
Response from the owner Replied: Dear, Ms Burke on behalf of Mercedes-Benz and Sprinter of Wilmington we truly Thank You for the AMAZING review. It is a great pleasure to be apart of such a wonderful experience, we thrive on all feedback, and we can not be anymore grateful with such a Wonderful review. Vic is indeed one of our Best, and needless to say you deserved "The Best or Nothing", Congratulations! on your new purchase. Welcome to the Mercedes-Benz and Sprinter Of Wilmington FAMILY Ms Burke. Have an amazing day. See you Soon :)
Yelp Review
- April 01, 2019
I purchased a 2018 gle 350 on march 30th my best purchase in life to date. Let's start with my outstanding customer service from start to finish. My Sales Executive Name is Vic Magarov when I tell you this man knows his product. I mean he leaves no stone un turned when educating a customer. My...
Facebook - Web Review
- March 26, 2019
Alissa Facciolo (and Derek and Harry) were the absolute best. Probably not in the market for another car for several years. But, if I were, I would buy another car through Alissa.
Tres Ostien Replied: I second her recommendation.
Facebook - Web Review
- March 26, 2019
Five Stars, would give if Facebook would let me.
Alissa Facciolo Replied: Thank you !!!!
CarGurus Review
- March 17, 2019
Richard was great to work with and very polite. The car buying experience at this dealership is great.
Google Review
- March 11, 2019
Alissa was my sales person and from two years ago she manage to stay in contact with me, checking in when new vehicles came in, that she thought I would be interested in. I really appreciate her not being a pushy sales person and allowing me to take my time in making a decision. Well, I must say...
Response from the owner Replied: You are Amazing ! , Mercedes-Benz and Sprinter of Wilmington really appreciates the marvelous feedback. Have a great day today Ms Bruke.
Google Review
- March 01, 2019
Response from the owner Replied: Thank you Sandra Lopez we appreciate your feedback ! :)
Google Review
- February 28, 2019
Good people and quality vehicles