CarGurus Review
- March 17, 2019
Richard was great to work with and very polite. The car buying experience at this dealership is great.
Google Review
- March 11, 2019
Alissa was my sales person and from two years ago she manage to stay in contact with me, checking in when new vehicles came in, that she thought I would be interested in. I really appreciate her not being a pushy sales person and allowing me to take my time in making a decision. Well, I must say...
Response from the owner Replied: You are Amazing ! , Mercedes-Benz and Sprinter of Wilmington really appreciates the marvelous feedback. Have a great day today Ms Bruke.
Google Review
- March 01, 2019
Response from the owner Replied: Thank you Sandra Lopez we appreciate your feedback ! :)
Google Review
- February 19, 2019
I didnt end up purchasing a vehicle here, but I will say that Marlin was the most personable salesman that I dealt with during my search. Highly recommend shopping around at this dealership, and if you get a chance say hi to Marlin.
Response from the owner Replied: Thank you for the amazing feedback and recommendation, and incase you did purchase a Mercedes-Benz elsewhere, we want to Welcome you to the Mercedes-Benz family, hope all is well, and you were able to find the Right vehicle. :)
Google Review
- February 15, 2019
Being a Delaware resident I purchased all my cars so far in MD, VA due to poor customer service and not competitive prices. For the first time I experienced AWESOME customer service in Delaware at Mercedes Benz of Wilmington. I negotiated the price I was looking for and I got a great deal from sales...
Response from the owner Replied: You are Amazing ! it was our pleasure to be of help. Thank you so much for the wonderful feedback. :)
Facebook - Web Review
- February 13, 2019
Tony answered the phone when I called for a service apt and greeted me when I arrived. He was efficient, knowledgeable and professional. What a great experience. I highly recommend.
Facebook - Web Review
- February 08, 2019
at one of the most stressful times i can not thank Jason from mb for all his help and the great customer service him and the mb dealership has showed me, it is hard to come by this day in age. thank you
Google Review
- February 07, 2019
My service rep is Jason and he's been servicing my car for 4 years and they work well with my warranty company give me advice and not a pressured dealership they will highly recommend a particular service if major but otherwise tell you have time. They give you very nice loaners.. I have a 2005...
Response from the owner Replied: Thank you for being a Loyal Client. You are truly the best, and it is always a pleasure to help you.
Google Review
- February 06, 2019
Good people and quality vehicles
Response from the owner Replied: Thank you for noticing our staff it is much appreciated. Its true Mercedes-Benz is The Best or Nothing. :)
Edmunds.com - Service Review
- February 05, 2019
Easy to arrange appointment and loaner cars available.
Edmunds.com - Service Review
- February 05, 2019
Entire process was streamlined and easy. Went to pick up car and took less than 5 minutes. Liked that I could get a loaner as well.
Edmunds.com - Service Review
- February 05, 2019
The courtesy, the quick turnaround in service. I just wish it didnt cost so much to maintain my car. I had always wanted one, and absolutely LOVE it, but am seriously considering trading it for that reason. I LOVE my car
Edmunds.com - Service Review
- February 04, 2019
Everyone there is always pleasant and eager to help
Google Review
- February 04, 2019
Response from the owner Replied: Thank you for the feedback ! :)
Edmunds.com - Service Review
- February 03, 2019
Very good service! The reception was fast and nice. Compared with other locations, this was my best visit!
DealerRater Review
- February 02, 2019
Dave Gershman was excellent working with me to find the perfect car. He took his time finding out exactly what I wanted and went over every detail.
Edmunds.com - Service Review
- February 02, 2019
Fred, my service advisor does an excellent job of explaining and the service in detail. Great experience!
Google Review
- February 01, 2019
The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure which was appreciated.
Response from the owner Replied: We are Delighted that you were able to feel Comfortable. Hope all is well, and thank you for the feedback.
Cars.com Review
- February 01, 2019
The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure during the research and buying process which was appreciated.
Edmunds.com - Sales Review
- February 01, 2019
The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure which was appreciated.
Edmunds.com - Service Review
- February 01, 2019
I appreciate the level of service and attention I get. It is always a pleasure to interact with Jason in the service department. He is very professional.
Edmunds.com - Service Review
- February 01, 2019
Fred always has my best interest in mind, and always gets the best prices and I appreciate that.
Google Review
- January 31, 2019
I love this dealership, I have purchased 3 Mercedes Benz from this location. The sales department always gives me a great deal and find exactly what I want. I recently had routine maintenance on my vehicle, staff in this department are pleasant, professional and have great expertise. Mercedes Benz...
Response from the owner Replied: Thank you so much for the Fantastic feedback ! . Mercedes-Benz and Sprinter of Wilmington appreciate your loyalty to our MB of Wilmington family and the Mercedes-Benz brand. It is an Honor to have you be a part of our MB family.
Edmunds.com - Service Review
- January 31, 2019
Quick and easy, way better experience than the other MB dealer right over state line.
Edmunds.com - Service Review
- January 31, 2019
Service representative was great, she was patient and took the time to explain all my needs.
Edmunds.com - Sales Review
- January 31, 2019
Excellent service at Wilmington MB. Was not hard pressured to purchase a car, sales personnel were very professional. I ended up with a fabulous vehicle for a great price. Very happy with my experience.
Edmunds.com - Service Review
- January 30, 2019
Jay was very pleasant and helpful when I called to arrange my appointment.He promised to try his best to get my car back to me the same day, and he did.
Edmunds.com - Service Review
- January 30, 2019
Clear communications with the service advisor, loaner provided.
Edmunds.com - Service Review
- January 29, 2019
Carol was great checking me in, comfortable waiting area, quick service
Google Review
- January 29, 2019
The service was second to none.
Response from the owner Replied: Thank you for the feedback.
Edmunds.com - Sales Review
- January 29, 2019
I was treated with the utmost professionalism and service. Dave was friendly, informed and attentive. He continued to follow up with me after purchasing my new vehicle. He is def an asset to the company. I will be referring friends and family to your dealership. The whole experience was quick and I...
DealerRater Review
- January 29, 2019
I went car shopping at Mercedes Benz of Wilmington to look for a new vehicle. We are always greeted by David Gershman, who makes us feel warm and comfortable at the showroom. He showed us around and guided us through the available cars per our budget. I must say it's always a terrific car...
DealerRater Review
- January 29, 2019
Terrific experience at MB of Wilmington. Outstanding customer service - my sales person delivered the car 90 miles to me and picked up the old one. Signed paperwork and he was on his way...and I had my car. By far the best of I have worked with.
Edmunds.com - Sales Review
- January 29, 2019
Alyssa is a rock star. My husband was very challenging but she came through. We are very happy!
Replied: Mary, thanks for leaving this wonderful feedback! Alyssa is an exceptional employee and we appreciate her for giving you a great experience. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 29, 2019
Excellent service. I was very pleased with Jason, and the entire staff, thats why I drive from Bethlehem, PA to come to this dealership. Thanks for always treating me like a person, and making me feel like I matter.
Edmunds.com - Service Review
- January 28, 2019
Quick -responsive & professional
Edmunds.com - Sales Review
- January 27, 2019
Shelby was amazing to work with. Very patient and helpful. Will definitely recommend her. Sie made the financial process very easy and smooth. Thank you both.
Replied: I am happy to hear your time spent with Shelby was pleasant. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- January 25, 2019
One of the reasons I return to Mercedes-Benz of Wilmington when I am ready to buy a new car is that I love the service I receive when having my car in for its routine service. Customer service here is excellent. Everyone is polite, friendly, and helpful and the service is always done right. I...
Response from the owner Replied: Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 25, 2019
Friendly, courteous , prompt service from beginning to the end of the repair. I truly appreciated the swift and professional response to a heating problem which turned out to be from bad blowers. In this weather, I need heat for everything in the car, so quick diagnostics and immediate repair make...
Edmunds.com - Service Review
- January 25, 2019
Everyone goes out of their way to be helpful when my car is in for service. I have been bringing my cars in for service here for 10 years. I have trust that my car is being maintained well.
Replied: Hi Katherine and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Cars.com Review
- January 25, 2019
My experience here over the last 15 years has been consistently excellent from buying my cars to having them serviced. I am especially impressed with everyone I deal with while having my car serviced. I trust the work being done to be right and never had a bad experience.
Digital Air Strike Replied: Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 22, 2019
David was very personable and patient throughout the entire process.
Replied: I am happy to hear your time spent with Patti was pleasant. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 21, 2019
Great communication
Replied: Thank you for the great review, Francesca. Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- January 19, 2019
Everyone was very friendly and helpful. Shelby came in on her day off so I could test drive when I wanted
Response from the owner Replied: Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Shelby and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 19, 2019
Everyone was very friendly and I didn't feel pressured. Shelby came in on her day off so I could take a test drive when I wanted.
Replied: We are absolutely delighted to hear this, Kelli! Thank you for taking the time to tell us about your time with Shelby. She is a great member of our team and we are happy she was able to assist you with each step. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Cars.com Review
- January 19, 2019
Everyone was very friendly and I didn't feel pressured. Shelby came in on her day off so I could take a test drive when I wanted.
Digital Air Strike Replied: Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 19, 2019
Very helpful, friendly Mercedes people; people who checked me in/out and took car were very efficient and pleasant. Good waiting area with coffee and snacks. Service was more than I expected in terms of updating nav system. Prepaid maintenance covered full cost of servicing.
Replied: Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 19, 2019
Service department always polite,personable, Good follow up by Tony
Replied: Thank you for your great review, Rick! I'm glad to hear Tony could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Facebook - Web Review
- January 18, 2019
Attentive, friendly and communicative service department. Sales experience was great also. Love that they have a loaner cars, while your vehicle is being kept for service. Just makes the whole process easier!
Mercedes-Benz of Wilmington Replied:
Edmunds.com - Service Review
- January 18, 2019
Always helpful, always accommodating.
Edmunds.com - Service Review
- January 17, 2019
I a word - Tony. He took my call to make an appointment and greeted me when I arrived. He was very professional, efficient, knowledgeable, and well spoken. He represents your firm extremely well. I appreciate the nice waiting area so I can do my work and be productive while the car is being...
Replied: Rich, thanks so much for taking the time to share your feedback with us! Tony is a valuable member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 17, 2019
Every experience I have at Wilmington Mercedes is always positive. It's why I continue to drive a Mercedes and take it exclusively to Wilmington for all service.
Replied: Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 17, 2019
Marlin was personable and very customer focused. Loved his energy, professionalism and willingness to ensure our needs were addressed and met. I would definitely buy from him again.
Edmunds.com - Service Review
- January 16, 2019
Quick knowledgeable service. Great customer care lounge.
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 16, 2019
Service Advisor and communication
Edmunds.com - Service Review
- January 15, 2019
Service Advisor Carol Wilson provided the upmost of professional service!
Replied: Hi Wendel! Thank you for this great review! Carol is an exceptional employee and we appreciate her for giving you a great experience. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 15, 2019
Carol is very friendly and thorough service provider
Replied: Thank you for taking the time to tell us about your time with Carol. She is a great member of our team and we are happy she was able to assist you with each step. We look forward to serving you again! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Facebook - Web Review
- January 15, 2019
Top notch customer service and my salesman Marlon is always professional and accommodating.. Sometimes its just the lil things that make a big difference
Mercedes-Benz of Wilmington Replied:
Edmunds.com - Service Review
- January 15, 2019
Quick turn around service
Google Review
- January 14, 2019
To begin with I'm not really a dealer person nor am I a Mercedes person. I'm a BMW fanatic! However, after being unable to find a mechanic to work my Mother's car, I took it to the dealer. I was delightfully surprised at how good the customer service was here. After they diagnosed the problem...
Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 14, 2019
Organized, friendly.
Replied: Thank you so much for taking the time to share your kind words about your experience at Mercedes-Benz of Wilmington! If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 14, 2019
The sealer is really nice and give me a great discount.
Replied: Thank you for this amazing review, Yujie! We really appreciate your business. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 14, 2019
Professional staff and courtesy car.
Edmunds.com - Service Review
- January 14, 2019
My service Rep kept me informed..
Edmunds.com - Service Review
- January 14, 2019
Loaner. Discount. On time
Replied: Carol, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Wilmington, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 14, 2019
Nice atmosphere, professional crew and timely service!
Edmunds.com - Service Review
- January 13, 2019
It was great, quick and easy
Edmunds.com - Service Review
- January 12, 2019
Great customer service, friendly staff, honest! I thought I'd needed a new front tire, but instead of giving me a new one, I was told a patch would do the trick!
Replied: Thank you for the positive review, Allison and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 12, 2019
Communication about what I needed and with the warranty company
Google Review
- January 11, 2019
Great customer care and conducive environment
Response from the owner Replied: Akinola, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mercedes-Benz of Wilmington! If there is anything else we can do for you, please feel free to give me a call.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 11, 2019
Karen & Geoff! They both went way beyond an average or even exceptional experience. Karen is always so helpful and even though she was off the clock and had a personal appointment she still walked me to my car to help me with an issue. She then got a team (literally) to help me with a tech issue and...
Cars.com Review
- January 11, 2019
Karen & Geoff! They both went way beyond an average or even exceptional experience. Karen is always so helpful and even though she was off the clock and had a personal appointment she still walked me to my car to help me with an issue. She then got a team (literally) to help me with a tech issue and...
Digital Air Strike Replied: Thank you for reaching out Suzanne! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 10, 2019
Took my e class for service and had the pleasure to meet an amazing service advisor Jason, he addressed all the issues in the car gave me a heads up about all the costs before fixing them which i found to be a reasonable prices, ga e me a loaner and did all the work in a short time. Love the...
Edmunds.com - Service Review
- January 10, 2019
Honest service tailored to the customer's schedule.
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 10, 2019
Service was quick. Not a long wait, however I had another appt at 10:00am and I had to Uber because of the long wait time for the shuttle. I arrived at 8:50am for a 9:00am service appt.
Replied: Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call me if you'd like to discuss them in greater detail. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 09, 2019
1st class treatment by advisor.
Google Review
- January 08, 2019
Response from the owner Replied: Thank you for your 5-star rating, Dborahwill. Please let me know if you need anything else!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 07, 2019
Shelby Drew and Harry were a wonderful team. Efficient , knowledgeable, helpful and kind, they made buying the car a real pleasure.
Edmunds.com - Service Review
- January 06, 2019
The service technician.Frank, was very helpful!!!
Edmunds.com - Service Review
- January 05, 2019
During intake at service the technician listen to what my concerns were with interest ( even if he wasnt). Intake done by a male .
Replied: Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 05, 2019
It was a pleasure to work with Dave Gershman. He was very knowledgeable and attentive to my needs throught thee tire process. I have nothing but praise for him.
Replied: Hi Rachelle, and thank you for this great review! I'm happy to hear that Dave took care of you! He is a great asset and we appreciate all that he does. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Facebook - Web Review
- January 04, 2019
Service Advisor is awesome very professional and accommodating.
Edmunds.com - Service Review
- January 04, 2019
Carol was fantastic and service was completed quickly!
Edmunds.com - Service Review
- January 04, 2019
Carol was awesome. She kept me updated continuously throughout the day and coordinated my ride to and from work on the shuttle. My car came back so clean.
Edmunds.com - Service Review
- January 04, 2019
attentive staff
Replied: Thank you for this amazing review, John! We really appreciate your business. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- January 03, 2019
It was an AMAZING experience. Definitely the best experience I've had purchasing a car. Shelby is the greatest. If you are going to purchase or lease a vehicle, Shelby is the girl to see! Great energy and got me a great deal on a new car
Response from the owner Replied: Sunny, thanks so much for taking the time to share your feedback with us! Shelby is a valuable member of our team and she will be grateful to read the nice comments you left her. If there's anything else we can help you with in regard to your new car, please let us know. Happy driving!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 03, 2019
It was an AMAZING experience. Definitely the best experience I've had purchasing a car. Shelby is the greatest.
Replied: I am happy to hear your time spent with Shelby was pleasant. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 03, 2019
I liked the professionalism of the staff. I never mind waiting my car because the waiting room is comfortable and provides my needs. The dealership is always accurate regarding when my car will be ready.
Replied: Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- January 03, 2019
I had a seamless experience, thanks to Shelby Suddard, and the team at Mercedes Benz Wilmington. I love my new AMG Gle43!
Response from the owner Replied: Tiffani, congratulations on your new purchase! I hope you are continuing to enjoy your AMG Gle 43! We really appreciate this feedback and I'll be certain to share your compliments with Shelby and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- January 03, 2019
Shelby was so patient with me, and went above and beyond to make sure I got the car that I loved.
Replied: Tiffani, thank you for taking the time to submit this amazing feedback. I'm glad to hear that Shelby went above and beyond to help out with your purchase. If you have any further needs, do not hesitate to stop by for a visit. Have a great day! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- January 02, 2019
Bill was a wonderful service guy - simply THE BEST! personable, friendly, kind, and professional.... AND all in the middle of the night (2am!) representing Mercedes Benz like the ultimate pro! He calmed me down (soooo appreciated when having a flat tire 125 miles from home!!! in the middle of...
Edmunds.com - Sales Review
- January 01, 2019
The salesperson was polite and honest. The experience was excellent. The knowledge of the safety features and functionality of the Mercedes vehicle was impressive.
Replied: Jeremy, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Cars.com Review
- January 01, 2019
The sales person Shelby was awesome. She was honest and knowledgeable. Very professional and helpful in the purchasing process. The manger was also helpful and making the sales process run smoothly.
Digital Air Strike Replied: Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 31, 2018
Me and my wife just got our 3rd Mercedes and our 2nd one from MB of Wilmington. We had great experiences both times we were there. Derek and Shelby were a pleasure to do business with and did everything they possibly could to make us happy. We took a break from Mercedes, but we are back... Thanks guys!
Response from the owner Replied: Congratulations on your new vehicle, Mark. Thank you for writing such a great review about your experience at our dealership!We appreciate the feedback and are pleased that your experience with Derek and Shelby was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours.We look forward to seeing you again.All the best, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- December 30, 2018
Excellent sales and buying experience at this dealership. Sales staff very helpful, friendly, and knowledgeable. This is my 2nd C300 from MB of Wilmington.
Response from the owner Replied: Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- December 29, 2018
Everyone there genuinely cares, and wants to solve any problem that might arise. Carol was awesome, and genuinely interested in me being satisfied with the service of my beloved Mercedes Benz.
Response from the owner Replied: Thanks for your outstanding review, Robert! I'm very happy to hear that Carol was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.Take care, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 29, 2018
Friendly service, efficiency, text communication and the hugely convenient loaner car.
Replied: Theresa, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 29, 2018
Everyone there genuinely cares, and wants to solve any problem that might arise. Carol was awesome, and genuinely interested in me being satisfied with the service of my beloved Mercedes Benz. I felt cared for, and comfortable with everyone there!
Replied: Thank you for your great review, Robert! We're glad to have Carol on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 29, 2018
The friendliness of the staff; everyone down to the car wash attendant had a smile on their faces. Also Derrick in sales always greet the people in the waiting room.
Edmunds.com - Sales Review
- December 29, 2018
Very courteous and polite. Did not waste our time. Were very thorough in explaining the terms of sale. Gave a fair offer and interest rate plus some additional bonuses items.
Replied: Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 29, 2018
Everyone was friendly and helpful but not overly aggresive
Replied: Deborah, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 29, 2018
Great service as expected of Mercedes. Mercedes of Wilmington went above and beyond to resolve my issue. I will definitely recommend it to my friends and family. You can get a any car but it all depends on after sales service at which Mercedes of Wilmington excels expectation.
Replied: Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 29, 2018
My salesperson Dave went above and beyond by helping me with car electronics and in several ways
Replied: Alisa, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Dave went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 28, 2018
Carol Wilson on phone and in person. The very pleasant gentlemen who greeted me and took the keys.
Replied: Thanks for the kudos, Margaret. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 28, 2018
I came in to drop off my car for service for the next day. However the associate offered to repair the car at that moment. So this allowed me to browse in your show room and actually sit in comfort having a cup of coffee. The service was quick. I was in and out. It was a very good experience.
Replied: Thanks for your perfect review, David! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 27, 2018
Fred was polite and efficient. Since I was riding on a spare he was able to realize a problem. New tire, on, balanced coffee and out the door. I do like efficiency.
Edmunds.com - Service Review
- December 27, 2018
Carol the service administrator and the two fine young men who picked me up at home and brought me back
Replied: William, thank you for the awesome feedback! You're right, Carol is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We look forward to seeing you again in the future! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 25, 2018
Best customer service
Edmunds.com - Service Review
- December 25, 2018
I was traveling through Delaware, and the dealership treated me like I was a regular (local) customer. Very efficient and friendly.
Edmunds.com - Sales Review
- December 25, 2018
Everyone extreemly helpful, this is our first MB and we had many questions.
Edmunds.com - Service Review
- December 24, 2018
Fred was awesome!
Edmunds.com - Service Review
- December 23, 2018
Very cordial employees. Loaner was ready to go.
Edmunds.com - Service Review
- December 23, 2018
Door to door service. Very courteous and professional.
Replied: Singh, thank you very much for taking the time to leave us a great review! I'm very happy to hear about your positive experience at Mercedes-Benz of Wilmington. If there is anything else we can do for you, please feel free to give us a call. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 22, 2018
I was calling AAA for a tow, battery dead. I was calling you guys to see if you could fit me in when we got there, and you reminded us of the MB Roadside assistance. You guys brought out the new battery and installed, saving all kinds of hassle and time. THANK YOU
Replied: Melanee, thank you for leaving us your positive review. I'm glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 21, 2018
Friendly weffective and efficient and availability of courtesy cars!
Replied: Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 21, 2018
Customer service is fantastic as always!! I have been with you guys for years and through 4 cars! Never once have I had a bad experience. Special thanks to Jason in service and Andrea in transportation, truly, sincerely the best!! Also a shout to David in Sales, he is as pleasant as ever!!
Replied: Sam, your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Each of our team members strives to make our customers feel happy and satisfied with their experience at our dealership. I am glad that our team has always and continues to provide excellent assistance. Know our working relationship will continue to be successful in years to come. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 20, 2018
Justin is an incredibly helpful associate, and James is a fantastic shuttle driver. Both are excellent examples of good men.
Replied: Hi Zachary, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Justin and James are great assets and we're thankful to have him on our team. We appreciate your business! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 20, 2018
First time visit for service. Jason took very good care of me.
Replied: Hi Mo, and thanks for the great feedback! We're very happy that Jason was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 18, 2018
The experience was very professional and I felt I was leaving the car in capable hands.
Replied: Sher, thank you for sharing this great feedback with us.We feel our service department is what makes Mercedes-Benz of Wilmington special.Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 18, 2018
Jason is friendly and very knowledgeable, would recommend him to my friends
Replied: Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jason was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 17, 2018
Response from the owner Replied: Hi Mercy, Im happy to see such a high rating. Thank you and we hope to see you again.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 17, 2018
Your team is friendly and professional
Replied: This review was a pleasure to read, Mercy. The Mercedes-Benz of Wilmington service center works hard to provide every guest with timely, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 17, 2018
Communication was good at the beginning. Pick up service is very convenient for me.
Replied: Tammy, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 17, 2018
Carol was very friendly, great sense of humor and very helpful.
Replied: Thanks for your outstanding review! I'm very happy to hear that Carol was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 16, 2018
courteous, prompt service from Jason
Replied: Thank you for taking the time to tell us about your time with Jason. He is a great member of our team and we are happy he was able to assist you with each step. If there is anything we can assist you with in the future, please let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 16, 2018
Everyone was very friendly and helpful. The sales manager & staff were very accommodating.
Replied: Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 16, 2018
Everyone was very kind and thoughtful.. The work was done in a timely manner and they made you feel at home. I would not hesitate to come back to Piazza Mercedes of Wilmington at any time.
Replied: Thank you so much for your review, Sam! Happy customers are our goal and our mission at Mercedes-Benz of Wilmington, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Sincerely, Mike Manley, GSM 302-995-2211
Edmunds.com - Service Review
- December 15, 2018
Jason in service is ALWAYS on the mark and represents the best of Mercedes Benz. Thanks for dropping my car off at my home. It was a tremendous help!
Replied: Reviews like yours are truly a breath of fresh air! Jason is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments. We can't wait to see you for your next servicing appointment! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 15, 2018
They made the process of buying and trading in a car effortless. Alissa is awesome and so was everyone else including the used car manager and the finance manager. I will definitely buy more cars in the future.
Replied: Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your compliments with Alissa and the whole team. If you have any questions about your vehicle, please reach out to us. Have a great day! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 15, 2018
Fred Boyce is a wonderful Service Advisor. He is kind, friendly, and efficient.
Replied: Nancy, thank you for the awesome feedback! You're right, Fred is a wonderful service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 15, 2018
Very friendly and knowledgeable staff. Pleasant to deal with at every phase of my visit. Kept me updated and provided alternate transportation. Awesome experience working with Fred Boyce
Replied: Thanks for your awesome review, Jamar! I'm very happy to hear that Fred was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 15, 2018
The drop off and loaner car process was quick. Service adviser had a good personality.
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 14, 2018
Punctual and professional representatives. Kept me informed of the progress and what to expect.
Replied: Ernest, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mercedes-Benz of Wilmington. If there is anything more that we can do, please come back and see us again. Take care, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 13, 2018
I have purchased several vehicles from MB of Wilmington. I am very happy with Marlin the sales rep. He worked very hard to make sure the vehicle I purchased was the correct vehicle for me.
Replied: David, thank you for your loyalty to our dealership and for taking the time to write this review. Marlin is an exceptional employee and we appreciate him for giving you a great experience. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 13, 2018
Service representative Fred BoyceWas so good i was comfortable With the information pleasant kept me updated and generally a kind person i will be back again
Response from the owner Replied: Hi Clara! Thank you for this great review! Fred is an exceptional employee and we appreciate him for giving you a great experience.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 12, 2018
overall service excellent and time of completed service meet my standards
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 12, 2018
Response from the owner Replied: Thanks so much for the 5-star rating! Feel free to call or stop by if there is anything else we can do for you.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 12, 2018
Everyone was very nice.
Replied: Thank you for the great review, Vashita. Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 12, 2018
The leasing process was very positive and painless, especially due to the friendly and staff, including Shelby, Sales; Derek, Sales Manager, and Cy, the Finance Manager. We got exactly what we wanted and we appreciated the Team working on getting us there. This is my 2nd C300 (2019) and I love the...
Replied: Ericka, thanks for this marvelous review and congratulations on your new car! I am happy Cy, Derek and Shelby were able to exceed your expectations. Enjoy your new 2019 Mercedes Benz C300! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 12, 2018
Pat and Alissa are the top of the line.
Replied: Donald, we loved reading this review! Happy customers are our aim, and it appears Pat and Alissa really hit the bullseye. We'll make sure to share your experience with them, and if you have any further questions or worries, we're always available to help. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Cars.com Review
- December 12, 2018
The leasing process was easy and painless, because of the friendly and helpful staff, facilities are clean and accommodating, and my experience has been excellent. This is 2nd time leasing my Mercedes. Loved the 2016 C300 and love the 2019 C300. I look forward to continuing the relationship...
Edmunds.com - Sales Review
- December 12, 2018
Rick Umani, my salesperson, was wonderful to work with. He was very kind, most patient, professional.
Replied: We are absolutely delighted to hear this, Joan! Thank you for taking the time to tell us about your time with Rick. He is a great member of our team and we are happy he was able to assist you with each step. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 12, 2018
Quick, professional, no-nonsense negotiation. I felt they were honest and to the point, which made for a great experience.
Replied: Nick, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Wilmington! If there is anything else we can do for you, please feel free to give us a call. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 12, 2018
Detailed explanation and efficient
Replied: We cannot thank you enough for this glowing review of our service center, Saddi! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Cars.com Review
- December 12, 2018
Detailed explanation and efficient service. The staff are always friendly . The service advisor presents the issue and prioritizes the options which is always helpful.
Edmunds.com - Service Review
- December 11, 2018
Workmanship, Flexible on the timing, prompt check in check out
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 11, 2018
Able to get the car in on short notice due to flat tire; excellent communications throughout the day and car was ready on time.
Replied: Thank you for reaching out Patrick! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 10, 2018
Response from the owner Replied: Thanks for the great rating, Inga. I am pleased that everything went well for you.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 10, 2018
Personalized service. MB of Wilmington listens to their customers and does everything to correct the problem on the first visit.
Replied: Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to working with you again in the future! Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 10, 2018
on-time, diagnosed & fixed the issue
Edmunds.com - Service Review
- December 09, 2018
Warm and welcoming environment.
Google Review
- December 09, 2018
The guys here know their cars really well inside out. I would recommend this place if you are in the market to buy a Mercedes.
Response from the owner Replied: Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that everything went well for you. Please feel free to give us a call if you need anything else in the future. Have a great day!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 08, 2018
All Ive met, from service to sales, was friendly, very personable and not pushy.
Edmunds.com - Service Review
- December 08, 2018
Prompt service, great work, and Carol was very good with communicating with me and keeping me updated.
Replied: Earl, thanks so much for taking the time to share your feedback with us! Carol is a valuable member of our team and she will be grateful to read the nice comments you left her. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- December 07, 2018
The fact that I could be seen the morning of my call and that the diagnosis was prompt and accurate.
Response from the owner Replied: Thank you for this amazing review, Joshua! We really appreciate your business.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 07, 2018
The fact that I could be seen the morning of my call and that the diagnosis was prompt and accurate.
Replied: Thank you for sharing your feedback! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- December 07, 2018
From the minute I walked in the door, everyone was extremely helpful. Shelby Suddard was fantastic from the beginning. Her product knowledge is phenomenal and she made the entire sales process effortless.
Replied: Congratulations on your new vehicle, Tricia. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Shelby was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 06, 2018
Our service manager was great. He had a loaner ready for my husband as requested and van was ready same day which was really key for us.
Edmunds.com - Service Review
- December 06, 2018
Always great customer service
Replied: Thank you for this amazing review, Mike! We really appreciate your business. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 06, 2018
I like the srvice. It's very accommodating..
Replied: Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 06, 2018
Every part of this process is excellent. From dropping the car off getting a ride back to work and picking the car up. The service advisor answered all my stupid questions and helped me decide what services I would need. The car was like the day I bought it when I picked it up.
Edmunds.com - Service Review
- December 05, 2018
From the minute I drive into the service garage, I get an immediate and warm greeting from a representative. My service writer was also very courteous and made sure that I had a rental for the day.
Edmunds.com - Service Review
- December 05, 2018
Mercedes of Wilmington has superior customer service and offer an overall service experience that makes customers feel valued.
Edmunds.com - Service Review
- December 03, 2018
Tire blow out was repaired quickly, due to the emergency nature of the repair... appreciated!
Edmunds.com - Sales Review
- December 01, 2018
Everything. Drew worked with me for two weeks to find the right car and deal for me. Hes terrific. Shelby is wonderful too. This is my second purchase for MB Wilmington. Dealt with Keenan and Princeton since 1999. Will continue to do business with your dealership and Drew.
Replied: Thank you for leaving us this great review, Mary. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- December 01, 2018
Fred in service did an outstanding job! He answered all questions. If a return call was necessary, it was prompt and the information I received was accurate. Pricing was fair one of my best experiences at an MB dealership
Edmunds.com - Service Review
- November 30, 2018
Always love visiting this dealership for maintenance. I live 5 minutes from Cherry Hill MB but drive almost an hour to come there. Never a bad experience.
Replied: Brian, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Mercedes-Benz of Wilmington for your vehicle needs. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 30, 2018
Anthony went far and beyond service. The service pickup time was perfect in addition to shuttle transportation
Google Review
- November 29, 2018
Sales team is great.
Response from the owner Replied: Thanks for the wonderful review of your recent visit to our dealership, John. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.Kind regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- November 29, 2018
Very good experience with shelby.I will strongly recommend to my friends.
Replied: Yaoyu, thanks so much for taking the time to share your feedback with us! Shelby is a valuable member of our team and she will be grateful to read the nice comments you left her. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 29, 2018
Friendly and efficient
Replied: Oswald, thank you so much for visiting us and for leaving such great feedback. We look forward to seeing you again in the future! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 29, 2018
Very good experience, they took car for service when i reached. Proactive to complete documentation. Did proper Inspection. Im satisfied with the services and customer service
Replied: Manjit, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 28, 2018
Everything was fantastic as usual.
Google Review
- November 27, 2018
Convenient pick up in West Chester
Response from the owner Replied: Thank you for the great review, Marcel. Please come visit us if you need anything else, be it service or sales.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 27, 2018
Convenient vehicle pick-up in West Chester!
Replied: Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 26, 2018
Frank is very personable and knowledgeable. The ladies at the front desk are professional and always smiling. Thank you.
DealerRater Review
- November 26, 2018
Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My salesman for this transaction was Vic. He was exceptional. I give him ten stars for his outstanding attention to detail and through explanation of my new...
Edmunds.com - Sales Review
- November 25, 2018
Sales people not super pushy. Listened and gave great fast service
Replied: We love hearing about customers that have a terrific experience at Mercedes-Benz of Wilmington. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 24, 2018
Everyone was friendly and courteous, and seemed sincere about it. When I called for an appointment, I was transferred to Tony and not put on hold, and he remained my rep through the appointment. He made me feel like this is a dealership I can trust.
Replied: Thank you for the positive review, Tom and thank you for trusting us with your vehicle. I will share your compliments with Tony and the whole team. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 24, 2018
Jason , he was the best! Took care of the problem immediately.
Edmunds.com - Service Review
- November 23, 2018
Easy to schedule service appointment along with loaner vehicle. Service advisor provided quick response to problem with a solution. Cost of repair was reasonable. Vehicle was ready and clean the same day of appointment.
Replied: It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 22, 2018
Everyone was very pleasant and accomodating
Replied: Thank you for the great review, Howard. Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 22, 2018
True professionalism in every aspect of the customer experience. Yes, you pay more, but you're taken care of and everyone knows what they're doing. I will never get my Mercedes serviced anywhere else.
Replied: Ken, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Mercedes-Benz of Wilmington for your vehicle needs. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
CarGurus Review
- November 22, 2018
Great
Edmunds.com - Service Review
- November 22, 2018
Thanks for getting me in on short notice.
Replied: Thank you so much, JohnG! It was truly a pleasure to have you as a customer, so I'm happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 20, 2018
Quick turn around.
Google Review
- November 20, 2018
VERY GOOD SERVICE MY MAIN MAN JASON KUCZERIAWENKO ALWAYS TAKES GOOD CARE OF ME
Response from the owner Replied: Thank you so much for your review! We really appreciate your business and are so happy that Jason could provide great service to you and your vehicle. We look forward to serving you again!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 18, 2018
Carol was very friendly and helpful.
Edmunds.com - Sales Review
- November 18, 2018
Knowledgeable staff, great surroundings, wonderful product
Replied: Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Regards, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 18, 2018
Very accommodating, professional, and friendly service.
Replied: Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 17, 2018
Customer satisfaction!
Edmunds.com - Service Review
- November 17, 2018
quick and easy
Edmunds.com - Service Review
- November 17, 2018
Jason is knowledgeable and professional. His service is through and effective.
Replied: Reviews like yours are truly a breath of fresh air! Jason is truly an invaluable asset and we appreciate everything that he does. I will pass on your very kind compliments and if you ever need anything else from us, don't hesitate to let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 17, 2018
My service rep, Carol, was amazing
Edmunds.com - Service Review
- November 16, 2018
Awesome staff
Edmunds.com - Service Review
- November 16, 2018
Timely and customer friendly service.
Edmunds.com - Service Review
- November 15, 2018
car was done on time and I was provided with a loaner
Edmunds.com - Service Review
- November 15, 2018
The efficiency of everyone. Carol, Jason and Andrea.
Replied: Thank you for your great review, Elizabeth! I'm glad to have Andrea, Carol and Jason on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 15, 2018
As always, fast and friendly service from a great group of professionals.
Replied: Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 15, 2018
Efficient, honest, high quality service
Edmunds.com - Service Review
- November 14, 2018
Loved how I was kept update on the service being done through text.
Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- November 14, 2018
Fantastic service! Never treated like this at any other car dealer. David Gershman made us feel special. Thanks to David and his boss...Made a deal with little back and forth. Nice people at this location!
Response from the owner Replied: Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Edmunds.com - Sales Review
- November 13, 2018
Helpful and informed salesman. No nonsense approach and no pressure.
Replied: Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 13, 2018
Jason was ready for me when I arrived, checked me in quickly and had a loaner ready for me.
Replied: Hello Leo! It is great to hear about your recent service experience. I will certainly pass on your feedback to Jason as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Edmunds.com - Service Review
- November 13, 2018
My service advisor Jason Kuczeriawenko provided me with a loaner and excellent service in a very timely manner. And my car came back to me cleaner than it was when I dropped it off with Jason.
Google Review
- November 10, 2018
Excellent customer service
Response from the owner Replied: Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
CarGurus Review
- November 10, 2018
Fabulous
CarGurus Review
- November 07, 2018
Alissa is an excellent agent and among top ones weve spoken with. We are continuing to work with M-Wilmington because of her informative test ride and...
Cars.com Review
- November 04, 2018
Friendly service, service time length was properly quoted. Clean facility. Didn't seem to be overbooked. Just wished there was more to do around that area to help pass the time!
Digital Air Strike Replied: Thank you for reaching out Brett! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- November 03, 2018
I went in as soon as they open and got a wheel alignment done. They do it professionally and quick. Nothing but respect for this dealer of mines.
Response from the owner Replied: Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- November 02, 2018
Response from the owner Replied: Thanks for the great rating, Federico. I am pleased that everything went well for you.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- November 02, 2018
Carol was my first point of contact and she was very accommodating and kind. I really enjoyed her customer service and positive personality. All of the associates asked if I needed anything as they walked by. Everyone had a positive attitude.
Response from the owner Replied: Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Carol and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 31, 2018
Had to pick up part very friendly and fast
Response from the owner Replied: Thank you for this amazing review, Larry! We really appreciate your business.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- October 27, 2018
Dealership easy to get to. Great selection of vehicles. Everyone helpful and friendly. Easy transaction to purchase. Went out of their way to find us the car we needed. Thank You All.
Google Review
- October 25, 2018
Always nice and professional
Response from the owner Replied: Thanks for the kind words about our team, Nannette. It's great to hear that they made such a good impression on you! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 23, 2018
My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile and they exceeded our every...
Response from the owner Replied: Andrew, I am very happy to hear that your overall experience with us was efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. If you have any questions in the future, please feel free to give me a call. We look forward to working with you again! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Cars.com Review
- October 23, 2018
My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile in finding the perfect...
Digital Air Strike Replied: Thank you so much for taking the time to share your kind words about your experience at our dealership! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Regards, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
DealerRater Review
- October 23, 2018
My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile in finding the perfect...
Google Review
- October 23, 2018
Very kind and courteous staff. Shelby helped us and provided excellent service. Very professional management team.
Response from the owner Replied: We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 22, 2018
Excellent Service
Response from the owner Replied: Victor, we sincerely appreciate your feedback. Each employee is a valued member of the Mercedes-Benz of Wilmington team and we all strive to provide excellent service! We look forward to seeing you again in the future.Warm regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 21, 2018
Response from the owner Replied: Thank you for leaving us this excellent five star rating! We value your business, and we look forward to being able to help you again in the near future!Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Facebook - Web Review
- October 20, 2018
From the moment I first walked in and was assisted by Rick to the closing of my deal with Pat and everyone else involved, the process was flawless. Everyone made you feel at home, comfortable, and answered any and all questions I had. I walked away with a dream car at an equally dreamy price! After...
Cars.com Review
- October 16, 2018
Jason Kuczeriawenko, service advisor was very prompt in ordering the replacement part and servicing the car. Although he is relatively new and I was dealing with him first time, I felt he is one of the best advisors at MB of Wilmington, Delaware, in my ten years of service visits. Also as mentioned...
Digital Air Strike Replied: Thank you for reaching out, Roy! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Jason and the rest of the team to ensure we continue to provide the same level of service for all of our customers. All the best, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Facebook - Web Review
- October 13, 2018
Dave and Dru are the absolute best! Both were so helpful. Daves dedication goes well beyond the sale of the vehicle. I am on my 3rd vehicle from the Wilmington dealership and am very happy with the customer service I have received. Dave is so knowledgeable and I feel very fortunate to have someone...
Mercedes-Benz of Wilmington Replied: Thanks for taking the time to leave us this awesome review, Adrienne! We take guest feedback seriously and are proud to see that you drove away happy in your new car. I will share your compliments with Dave and the team. If you have any questions about your purchase, please reach out to us. Thanks again! Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- October 13, 2018
Dru Brahmbhatt and Dave Gershman are outstanding at their jobs. Both Dru and Dave go above and beyond for their customers, and I am fortunate to say I experienced it first hand. Dru helped me tremendously and his professionalism is stellar. He wanted my experience to be a good one and he made...
Cars.com Review
- October 11, 2018
The service department techs were friendly and knowledgeable. MIke the Parts Manager was great in handling my tire situation from 5 days before. Everyone from the Receptionist/ Cashier to the Service tech Jay and even the sales men who walk by while customers are waiting, are courteous, friendly...
Digital Air Strike Replied: Sheila, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Respectfully, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- October 10, 2018
I continue to be impressed with the dealership. Fantastic sales experience with Shelby! Great service team.
Response from the owner Replied: We appreciate your input, Parul. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Wilmington. If there is anything more we can do for you please come back and see us any time! Take care!Best,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 09, 2018
Needed routine service on the road and they handled well. Only issue, $155 to replace air filter.
Response from the owner Replied: Thank you for taking the time to provide this feedback, Rick. Our customers are our greatest asset and we value your business. I will be sharing your comments with our team and please dont hesitate to contact me directly if youd like to discuss them in greater detail.Best,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- October 08, 2018
Response from the owner Replied: Thank you so much for taking the time to share your rating with us! We look forward to working with you again down the road. Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Facebook - Web Review
- October 01, 2018
Shelby was my sales representative at Mercedes-Benz of Wilmington. She has been a joy to work with and has taken care of everything quickly. This is the second car that I have purchased at this dealership. The last car I purchased new and it lasted me 12 years and 303,000 miles. It is still...
Mercedes-Benz of Wilmington Replied:
Google Review
- October 01, 2018
I would like to correct my review of your dealership, I didn't even realize that I gave you a review. So, I am sorry to raise concern and make you think that I had a bad experience. I had a great experience and I received excellent service. I would recommend your dealership to everyone that has a...
Response from the owner Replied: That is not the kind of experience we seek to provide, Vanessa. Please call us when you can so we can address this together. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- September 30, 2018
Great customer service
Response from the owner Replied: Thanks for the feedback, John! We appreciate your business! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Cars.com Review
- September 19, 2018
We just bought our third Mercedes from this dealership, because the experience is always so pleasant. Everyone is friendly, extremely knowledgeable and helpful, but they don't pressure. Marlin is a great salesman.
Digital Air Strike Replied: Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help you down the road! Regards, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- September 07, 2018
Very friendly and courteous
Response from the owner Replied: Thanks for this excellent feedback, Ash! It's great to know that we could take care of your needs! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- September 04, 2018
Response from the owner Replied: Thanks so much for the five stars! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- September 03, 2018
Wow awesome cars great sales staff very professional
Response from the owner Replied: Thank you for the fantastic rating! We truly appreciate your business.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- September 02, 2018
Response from the owner Replied: Thanks so much for your positive rating! We look forward to your next visit. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 30, 2018
Hands down the best MB Dealership on earth! It's always worth the drive from PA. Wow... everytime I come in I get treated like royalty lol. I just adjusted my front Bumper and grill at no cost. A Dealership in PA charged me 400 to do the same work... I walked away like a boss. Two weeks ago I came...
Response from the owner Replied: Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with us! If there is anything else we can do for you, please feel free to give us a call. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 25, 2018
Wonderful people! Superior service. Highly recommend.
Response from the owner Replied: Thanks for your kind words and recommendation! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 24, 2018
Awesome employees!!! Rick in sales is absolutely wonderful
Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 23, 2018
Awesome employees!!! Rick in sales is absolutely wonderful
Google Review
- August 23, 2018
First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off my car I brought up a couple small issues ( used MB) they handled, to my surprise, free of charge. My salesman David G. personally handled the...
Response from the owner Replied: At Mercedes-Benz of Wilmington, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review!Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 23, 2018
Awesome employees!!! Rick in sales is absolutely wonderful
Google Review
- August 23, 2018
Friendly and professional service. Fixed the problems in a timely fashion. My first experience with MB repair service and it was very positive.
Response from the owner Replied: We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 23, 2018
Nice dealership. Friendly people
Response from the owner Replied: Thank you for your kind review! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- August 23, 2018
First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off my car I brought up a couple small issues ( used MB) they handled, to my surprise, free of charge. My salesman David G. personally handled the...
Cars.com Review
- August 21, 2018
Mr. Marlin Sutton provided excellent customer service and was extremely knowledgeable, courteous, and helpful in providing information to me during my test drive. As a result of this great car buying experience, I would recommend Mr. Sutton to any of my friends, relatives, and co-workers that are...
Digital Air Strike Replied: We're happy to hear that everything went well for you! Thanks for coming in! Regards, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
Google Review
- August 12, 2018
I cannot say enough good about Mr. Mike Manley and the incredible team he hasAny small question or concern I had, he answered it immediately. He made sure I got the best deal possible without compromising on quality or service. No-pressure atmosphere was welcoming. The kind and friendly service will...
Response from the owner Replied: Thank you so much for your feedback, Daniyal. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Mike. We look forward to working with you again. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 10, 2018
Response from the owner Replied: Thanks so much for your five star rating, Dan! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 09, 2018
Response from the owner Replied: We appreciate you taking the time to leave us this positive rating! Please reach out if there's further anything we can do for you. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 04, 2018
Great and speedy service
Response from the owner Replied: Thanks for your awesome feedback, James! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- August 02, 2018
Response from the owner Replied: Thanks for the feedback, Brian! We appreciate your business an look forward to seeing you again. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- July 29, 2018
Kelly is a true professional. Outstanding customer service and quality vehicles are what to expect here.
Response from the owner Replied: We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- July 27, 2018
Response from the owner Replied: Thank you for the wonderful rating! We can't wait to work with you again.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- July 27, 2018
Response from the owner Replied: Thank you for the fantastic rating! We truly appreciate your business.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
CarGurus Review
- July 27, 2018
Very positive . Dealer took a lot of time to show me all details of the car.
Yelp Review
- July 27, 2018
Great selection and good pricing on used cars. Our salesman David G. treated us with respect and took a lot of time being very thorough which we highly appreciated. Felt very rushed by the financial office. Overall, a very good experience and we love our C300.
Representative Replied: Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else.Sincerely,Mike Manley, GSM302-995-2211
Google Review
- July 21, 2018
Response from the owner Replied: Thanks for your feedback! Please let us know if there's anything further we can do for you. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- July 16, 2018
Dave worked to help me find the right vehicle for me and made sure I was 100% satisfied with my decision before leaving. Process was easy and I never felt pressured towards getting a certain vehicle I wasn't comfortable with.
Google Review
- July 12, 2018
From beginning to end it was exceptional. Compared to another dealership, I was treated as a potential client immediately and felt respected. As we live two hours away, We began our discussion with Jacqlyn via the telephone. She was extremely responsive, informative and gave us more information...
Response from the owner Replied: Thank you for driving two hours to do business with us. We appreciate the kind and sincere comments as well as the recommendations. Were excited to work with you again.Best, Mike Manley, GSM 302-995-2211mmanley@mbofwilmington.com
Google Review
- July 10, 2018
Response from the owner Replied: Thanks for the great rating, Christine. We're pleased that everything went well for you.Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- July 09, 2018
I was coming home from the beach going at least 70 mph I was driving my new GLA 250 which has been great since purchsase. I noticed a message on my dashboard indicating a problem with my right front tire I began to lose pressure rapidly I knew something was wrong I contact the dealership spoke...
Google Review
- July 07, 2018
Nice sales staff, service staff easy to deal with. Decent selection of vehicles.
Response from the owner Replied: Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- June 26, 2018
Response from the owner Replied: I appreciate the time it took for you to leave us this star rating. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- June 24, 2018
Response from the owner Replied: Gerald, I appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- June 23, 2018
Again, EXCELLENT service with a team that is committed to customer satisfaction. Logan Fitzpatrick is a true professional and continues to provide 5 star service every visit. I highly recommend this dealership.
Response from the owner Replied: Joe, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I am glad that this was the case for you. It was truly a pleasure working with you.Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- June 22, 2018
Excellent service! Thank you Fred
Response from the owner Replied: Thank you for taking the time to write this review, Anne. It's delightful to know htat we were able to provide you with an excellent service experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!Best regards,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Yelp Review
- June 22, 2018
Just purchased my 5th, yes FIFTH ! Mercedes from this dealership and the customer service have always been impeccable from the moment you walk through those doors. The sales team are always there to help answer any of my questions. The manager Drew has always been very understanding and...
Representative Replied: Thank you so much for this wonderful feedback, Jacob! Our team works hard to keep our customers coming back to Mercedes Benz of Wilmington and it's great to hear of your continued business. We appreciate all of your kind words and thank you for returning to our dealership. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.Best regards,Mike Manley, GSM302-995-2211
CarGurus Review
- June 20, 2018
Great people! Great experience!!
Google Review
- June 15, 2018
Response from the owner Replied: Thanks for your review! Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- June 15, 2018
4S
Google Review
- June 15, 2018
Response from the owner Replied: Thanks for the five stars, Trinia! We appreciate your business. Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
CarGurus Review
- June 09, 2018
Great dealership
Google Review
- June 07, 2018
Response from the owner Replied: Thank you for the positive rating, Greg. Please visit us if theres anything else you need.Best,Mike Manley, GSM 302-995-2211mmanley@mbofwilmington.com
Cars.com Review
- June 06, 2018
Excellent customer satisfaction and very friendly environment! Gave all the necessary explanations about the pricing options! Gave full explanation of the features of our new car
Facebook - Web Review
- May 31, 2018
Very pleased with the overall experience I had with Mercedes Benz of Wilmington. Customer service at its BEST !! I would definitely recommend this dealer to my friends. Thank you to everyone who helped me
Mercedes-Benz of Wilmington Replied:
Google Review
- May 31, 2018
Leased 4 cars there, amazing people, great cars.
Response from the owner Replied: Eric, it was a pleasure to read about your fourth leasing experience at Mercedes-Benz of Wilmington. Congratulations on your vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way.It's delightful to know the team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future!Sincerely,Brenda Howell - bhowelllaye@howellford.com
Google Review
- May 30, 2018
Response from the owner Replied: Troy, thanks for leaving this review! We appreciate your business. Regards, The Mercedes Benz of Wilmington Team.
Google Review
- May 29, 2018
At the beginning of this month my wife and I were at Mercedes Benz in Wilmington DE to purchase a family vehicle for our 25th year anniversary. The most pleasant sales person we have ever encountered in many years was a lady by the name of Shelby Suddard. The entire establishment at Mercedes Benz of...
Response from the owner Replied: Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, The Mercedes Benz of Wilmington Team.
Google Review
- May 24, 2018
The staff was very friendly and welcoming. They answered all of our questions. Marlin Sutton made every step of our purchase smooth. The sales manager Dru Brahmbhatt is very courteous and extremely helpful and he gave us a very good deal. We had been to multiple dealerships but we went for this...
Response from the owner Replied: Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.Regards, Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
DealerRater Review
- May 23, 2018
I came into lease a brand GLA for my mother and he was the definition of excellence. Very knowledgeable took the time to explain all of the new features and even taught my mother how to sync her blue-tooth properly. I will purchase all my Mercedes from David from now on.
DealerRater Review
- May 22, 2018
I kinda know what I wanted before I showed up but I decided to go with a model with a bigger size and nicer interior, everything went so smoothly. Got the car the second day with all the paperwork done swiftly and the sales person Dave did explain the function of the Car and future maintenance...
DealerRater Review
- May 10, 2018
In the process of buying our first Mercedes-Benz Dave never rushed us. He knew we were interested in a GLK 350 and took his time not only to answer every question but went over every option in the vechicle we were not familiar with. We test drove it twice and each time we had questions he made sure...
DealerRater Review
- May 09, 2018
David was extremely passionate from the start, personable, and most importantly knowledgeable about all of the vehicles and services at Mercedes-Benz of Wilmington. I had a very unique situation and David was extremely helpful and very supportive of the ability to get me in a new car, so it was hard...
DealerRater Review
- May 08, 2018
Alissa is a great sales person and very knowledgeable. I would not buy a car from anyone else! She is very helpful and always takes care of my needs in a timely manner!
Google Review
- May 07, 2018
Thank you Mike Manley for your help
Response from the owner Replied: Rachid, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com
DealerRater Review
- May 05, 2018
Very friendly experience. Dave was very engaging and gave us all the information we needed for the vehicle. He was very friendly, it almost felt like we knew him for a very long time. He gave us our space to think about the overall ordeal and did not push us at all. He was very clear on what was...
DealerRater Review
- May 03, 2018
First starting dealing with Alissa several years ago when my wife traded in her BMW. I'll be honest, if it wasn't for Alissa's expertise and customer service, we probably would've stayed with BMW. We have since leased and purchased several vehicles from the Wilmington Benz dealer location. We...
DealerRater Review
- May 03, 2018
After shopping around for a GLA 250 and going to multiple dealerships it was very refreshing to meet and have Alissa work out the deal she did ,so I could lease exactly I wanted. She was very professional and cheerful and made sure the whole process went smoothly. I will definitely be back once my...
DealerRater Review
- May 03, 2018
Dave, our sales representative was a delight to work with, thorough explanation of the auto, assistance with insurance coverage, and financing. He went out of his way to see that we were comfortable with the entire process.
Cars.com Review
- May 02, 2018
Eric from Mercedes of Wilmington was FANTASTIC!! I honestly cannot say enough about his help, knowledge and willingness to get me into my new car. He went so far as to deliver this vehicle to me in Long Island, NY. He was a pleasure to deal with and although I loved my BMW that I had, Eric made...
Google Review
- May 01, 2018
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington thanks you for the great review. Have a great day today.
DealerRater Review
- April 30, 2018
Bought my first Mercedes, and Alissa was my sales person. I had such a great experience with Alissa. She definitely helped with my car shopping anxiety!
Google Review
- April 29, 2018
Alissa provided me the ideal car buying experience. Not only was she knowledgeable on the ins and outs of the cars and functions, but she provided such a smooth and hassle free sales experience. If youre looking for an honest salesperson who truly looks to make the best possible deal for you, then...
Response from the owner Replied: Thank you so much for the amazing review we truly appreciate the feed back. Have a great day today.
Cars.com Review
- April 29, 2018
Service and repair were great. Logan was awesome! He worked with my insurance company and my warranty company. Will definitely recommend to friends and family.
DealerRater Review
- April 28, 2018
Alissa provided me the ideal car buying experience. Not only was she knowledgeable on the ins and outs of the cars and functions, but she provided such a smooth and hassle free sales experience. If youre looking for an honest salesperson who truly looks to make the best possible deal for you, then...
DealerRater Review
- April 24, 2018
I came in on a busy Saturday to have my 2006 Mercedes car serviced, with an interest of exploring the options of purchasing a new SUV in the near future. Over the last few weeks, I test drove the 2018 Audi and 2018 E-Pace Jaguar. I had an enjoyable encounter first with Derek Wimbish and then Dave...
Google Review
- April 19, 2018
Response from the owner Replied: Mercedes-Benz and Sprinter of Wilmington thanks you Lawrence for the great review, we truly appreciate your feedback.
Google Review
- April 18, 2018
I am sooo Excited for my new GLA 250 4MATIC I recently brought from Mercedes-Benz of Wilmington Delaware. Richard (Rick) helped me he was AWESOME. The Entire staff Very attentive informative and friendly. They went above and beyond. Quality Service. Very great experience. I would 100% recommend....
Response from the owner Replied: We appreciate the amazing feedback, hope all is going well.
DealerRater Review
- April 18, 2018
One of the best purchase that I have never made for a long time.... Sale representative was knowledgeable, courtesy and carefully going through every steps of the way to explore my new drive. Even got a chance to test drive few vehicles during the process...love the services that David has provided...
DealerRater Review
- April 14, 2018
Dave Gershman has been my sales person for two Mercedes. He goes above and beyond to be helpful, and I really trust him. Everyone at the dealership is great.
DealerRater Review
- April 12, 2018
MY SALES REP WAS VERY CONSIDERATE OF MY TIME AND SCHEDULE AND THIS LED TO A VERY EASY, HASSLEFREE, AND ENJOYABLE EXPERIENCE. ALL THE STAFF WAS ATTENTIVE AND I WAS HAPPY WITH WHAT I RECEIVED. THE CARS ARE PRICED ACCORDINGLY AND I WAS VERY HAPPY WITH MY PURCHASE. DAVE WAS GREAT TO DEAL WITH AND...
DealerRater Review
- April 12, 2018
Everyone was patient and informative with me. David, bar none, was the best person to work with. Buying a New Mercedes was an important financial decision for me and David didnt push but made me feel comfortable through the process.
Cars.com Review
- April 09, 2018
Fred Boyce provided me with superb service that when far exceeded my expectations. I was traveling from out of state my car broke down. I had several important engagements scheduled including the need to return home multiple states away. To make my challenge more difficult the parts to fix my car...
Google Review
- April 05, 2018
Bought a pre owned c300 and the car failed in MD inspection they offered to replace the tire which was the problem very friendly service
Response from the owner Replied: Thank you for the great feedback, Mercedes-Benz and Sprinter of Wilmington truly appreciate it.
Google Review
- April 04, 2018
First class place. All helpful there
Response from the owner Replied: You are awesome !, Thank you for the great feedback.
Cars.com Review
- April 04, 2018
Shelby, my salesperson, kept in touch with me when the car came in to her dealership that I was looking for. She was very patient with me while deciding to purchase the car or not and in the end, it all worked out! Friendly yet very professional! Paperwork was easy and quick. The dealership is...
Facebook - Web Review
- March 30, 2018
Google Review
- March 28, 2018
Response from the owner Replied: Scott thank you so much for the wonderful rating! Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com
Google Review
- March 27, 2018
From the moment I walked in the door, I received excellent service. I came into the dealership to browse and had no intentions on buying a vehicle. However, after a few hours, I knew in my mind that I would be driving away in a new vehicle based on the great selection. My sales representative...
Response from the owner Replied: Camille, thank you for reviewing your time spent at Mercedes-Benz of Wilmington. Shelby is a dedicated member of our team who commits herself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business.Sincerely,Mike Manley, GSM302-995-2211mmanley@mbofwilmington.com