DealerRater Review
- June 18, 2021
The best of this dealership is the people. They are courteous, kind and bend over backwards to pleased you. It's a smaller dealership, but they have what your looking for, no problem.
DealerRater Review
- June 18, 2021
Very professional. Everyone was helpful and polite. Helpful and o n time . Loaner department has always been helpful and on time. Carol is a pleasure to have as a service consultant.
DealerRater Review
- June 18, 2021
Service tech Brad Davis was excellent in providing me with up to the minute progress on my recalls services. Having a car while my car was being serviced was very helpfull.
DealerRater Review
- June 17, 2021
Mr. Brad Davis has been an excellent addition to your dealership family. Mr. Davis is very professional and trustworthy. I am very pleased with service.
DealerRater Review
- June 16, 2021
Always treated with the upmost respect. Vehicle is well cared for, Jason my Service Advisor always stays in contact with me keeping me aprised of what's taking place and what services are recommended for my vehicle. All the staff at Mercedes-Benz of Wilmington are quite pleasant to encounter and...
DealerRater Review
- June 16, 2021
There attention to detail and professionalism is first class and is one of the many reasons why I take my to Mercedes Benz 300C 4WD for service.
DealerRater Review
- June 16, 2021
Very knowledgeable and pleasant to work with. Patient and low pressure demeanor and readily available. Trusting and informative re electronic features of the car and took special interest in show rooming the car.
DealerRater Review
- June 16, 2021
Brad was awesome. He was knowledgeable and provided step by step what was needed for my vehicle. This was my first time using this location & I was pleased.
DealerRater Review
- June 15, 2021
The staff at the dealership were very welcoming. Its was clean and the process was quick. Everyone were safe and practiced social distancing. Shelby took her time and assisted me with log in and details of my new purchase
DealerRater Review
- June 15, 2021
Very good service. Appointment making was a smooth task. Our service manager, Brad Davis, did a very thorough job in keeping me informed of the services that were provided.
DealerRater Review
- June 15, 2021
Always had a great experience when buying or having my car serviced. Would recommend to friends and/ or family. Staff is friendly and customer focused
DealerRater Review
- June 15, 2021
The service staff is always friendly and professional. The service took under the time frame that they projected. They gave a discount on the service prices as well.
DealerRater Review
- June 15, 2021
Every time I bring my vehicle to the service department for anything they diagnose, repair and get my vehicle back to me expeditiously with the service meeting all expectations
DealerRater Review
- June 15, 2021
The staff is amazing problems taken care of quickly and on time. Service techs know there jobs stay on top of repairs and oversee all details
DealerRater Review
- June 15, 2021
I always have a pleasant experience when I bring my car in for service. Brad Davis is a real genuine person who was very helpful in explaining my service visit for my car. Thank you and stay safe.
DealerRater Review
- June 14, 2021
I had an excellent experience with this dealership. The friendless was excellent and they handle everything perfectly. I would highly recommend this dealership to anyone.
DealerRater Review
- June 14, 2021
The dealership has treated me and my family well on each occasion and they are willing to assist in promoting and achieving complete and total customer satisfaction!
DealerRater Review
- June 13, 2021
The dealership gave me a feeling of warms and kindness the entire time of my visit. It was a great experience. I am so happy
DealerRater Review
- June 13, 2021
i really appreciate the openness on letting me no all that my SUV needed. an how fast the job was done . plus even the customers service was the best i ever received.i will always tell about ur benz's dealership..
DealerRater Review
- June 12, 2021
Very polite and helpful. Some logistical problems scheduling the SUV for service. Some confusion about the vehicle being completed, but everything in service itself went smoothly and as promised.
DealerRater Review
- June 11, 2021
I enjoy their service every time, and appreciate their excellence and friendly environment. It is easy to make an appointment and get job done timely.
DealerRater Review
- June 11, 2021
Cordial and courteous. Explained all services required and costs prior to completing. I travel to another state because I like the service provided and the facility!
DealerRater Review
- June 11, 2021
The associates were very professional knowledgeable and prompt. The waiting area and show room reflecting the ambiance of what is expected of a Mercedes brand.
DealerRater Review
- June 11, 2021
My car was serviced in the time I needed it to be as well as serviced wonderfully. I appreciate the service which was provided to me. Thank you
DealerRater Review
- June 10, 2021
I'm always get so satisfied with the excellent service and the great costumer service. I think this is the best dealership in the Delaware Valley
DealerRater Review
- June 10, 2021
I have been loyal Mercedes-Benz customer for fifteen years. The service I have received at the Wilmington, DE location has always been excellent. Everyone is very professional.
DealerRater Review
- June 09, 2021
Carol is on her service game ! I like her attentiveness to my auto needs. I will call her directly to schedule any future appointments because I know my request will be addressed successfully.
DealerRater Review
- June 09, 2021
As usual, I had a very pleasant experience during my service. Carol was welcoming and helpful. My car wash could have been better. My expectations from Mercedes is higher and I was disappointed.
DealerRater Review
- June 09, 2021
Great service. No problems or issues I was greeted and signed in promptly. The service was handled quickly and the car visited the wash bay.
DealerRater Review
- June 09, 2021
Took me in on an emergency basis and did a fantastic job!! Everyone was very friendly and helpful. Service was done very well and very timely.
Google Review
- June 08, 2021
Great car, great communication!No pressure, no heavy sales techniques. Thanks
Google Review
- June 08, 2021
We were traveling through NC on a 8 week vacation in our Thor Citation motor home when the engine lite came on. Sensor said its a Nox sensor.Called the service department and Nichole picked up and understood exactly the problem with the Emissions recall from Mercedes which included the sensors. We...
DealerRater Review
- June 08, 2021
Customer service was very polite and courteous, I like the Wilmington Mercedes dealership for their family atmosphere.. sales and the service department always greet you with a smile
DealerRater Review
- June 08, 2021
Great car, great communication. No pressure from sales team. Answered every single question I had. Detailed the car in a brilliant fashion. Thank you Very much.
DealerRater Review
- June 08, 2021
Great team and atmosphere with a strong attention to detail. The work on my car was completed on schedule to my satisfaction. Cheers to the team @ MB Wilmington
DealerRater Review
- June 07, 2021
I have been coming here for years and I have never had a bad experience. Jason is always helpful and kind and its a pleasure to see him.
DealerRater Review
- June 07, 2021
Top-notch service was provided as always! I am consistently delighted with the quality of service provided the astute personnel and the use of a quality Loaner. I am however a little annoyed with your survey requiring 25 words. If I were unhappy Im sure I would have a lot more to say LOL
DealerRater Review
- June 07, 2021
Good service, I am a future customer I have one issue after lower ball joint replacement no front wheel alignment was offered or done. Which I believe was very important. Have great day Jason K.
DealerRater Review
- June 07, 2021
Great customer service and very friendly and knowledgeable service techs. Carol is the best to work with. She understands exactly what is needed and does above and beyond with her customer service
DealerRater Review
- June 07, 2021
So far, the service has been over the top! Thanks!!! Stark (I can say more, but there is no need.) Special thanks to Carol! Thanks
DealerRater Review
- June 07, 2021
The best car buying experience Ive ever had and the sales representative Alyssa has excellent customer service as well as Mr Samy. I love the car too !
msmelissa432 Replied: Thanks for getting me in my brand new BENZ!!!
DealerRater Review
- June 07, 2021
Jason is always awesome He explains everything thoroughly and is prompt The service staff are courteous and the waiting lounge is very good too ! Loan cars are very nice πŸ‘
DealerRater Review
- June 07, 2021
Excellent and always quality workmanship. Never have to do a call back on any work perform. I use to go to a different dealership for my work. But no longer
DealerRater Review
- June 06, 2021
Always prompt and professional service. My car is always ready when they they sAy at the price I am told and clean. Been going there for a long time
DealerRater Review
- June 05, 2021
Had an issue with car stalling a few times. Couldnt recreate but took plenty of time to look at everything. Explained everything they checked.
DealerRater Review
- June 05, 2021
GLK250 needed recall work. Easy to schedule, work done quickly and efficiently. Loaner available while work was done (this is essential since we live at a distance). Very satisfied with work, perhaps not so pleased with MB at the amount of recall work necessary.
DealerRater Review
- June 05, 2021
Excellent staff Thanks for making us one of the Mercedes family Excellent service and fast transaction we in in out in no time . Enjoying our AMG
DealerRater Review
- June 05, 2021
Had recall and warranty work done. The warranty work required a couple of attempts. It seemed that the service department was relying too heavily on the computer output rather than listening to what I was telling them. Eventually they realized that I was right and fixed the problem; would likely not...
DealerRater Review
- June 04, 2021
The staff was friendly and the service was great. The service was competed in a timely manor. All around good job. Will definitely go back again.
DealerRater Review
- June 04, 2021
Carol was great, explaining everything easily and clearly. The car was taken right away, the issue resolved and it was all completed in a timely manner.
DealerRater Review
- June 04, 2021
I love this dealership and all of the employees who work there . Everyone is always so pleasant and helpful everytime I go have my car serviced!
DealerRater Review
- June 04, 2021
As always your service and customer service is top notch! Prompt with picking up and dropping off my car. Service complete as expected. Thank you
DealerRater Review
- June 04, 2021
Always so accommodating and complete work in a timely manner. Personnel very friendly and helpful. Would recommend this Mercedes Benz location in Wilmington to anyone!
DealerRater Review
- June 03, 2021
Carol is very nice and very help customer. The service is very fast and did a very nice job. The parking lot is very convenient
DealerRater Review
- June 03, 2021
Service was expected and on time. What I liked the best was Brad kept the price at my expired coupon. This is good customer service.
DealerRater Review
- June 03, 2021
I did have to wait awhileThe headrests were missing upon purchase-Im still waiting for them. Id likely go back to purchase.
DealerRater Review
- June 03, 2021
Their customer service is great. The older lady that helped me was very nice. Wait time was ok. Quality work is the best..overall great experience
DealerRater Review
- June 03, 2021
Courteous and prompt service characterizes this MB dealership. A detailed analysis presented to me over the phone by service technician Scott lead me into the proper understanding of the repairs, modifications and preventative maintenance measures needed and implemented.
DealerRater Review
- June 03, 2021
Top Rate,100% , the complete staff is at the top of my chart.Everyone there will ask you if your being heifer, the sales rep know there Cars, SUV etc. the service department has s excellent and the staff is also. Rate chart is 10, 5 star, πŸ’―
DealerRater Review
- June 03, 2021
Great service, Tony from service department was exceptional. He wend above and beyond to resolve my engine light issue. Even did a better job explaining the problem and the fix than my user manual. Thanks
DealerRater Review
- June 02, 2021
Top notch! Its the attentiveness, timeliness, and quality of the work performed that made the overall experience very good! As the saying goes, you get what you pay for.
DealerRater Review
- June 02, 2021
Excellent care of both my car and me throughout the process. Went above and beyond to get me into a loaner call although I showed up at the last minute.
DealerRater Review
- June 02, 2021
Courteous and pleasant When you walk in they look up from desk and greet you and acknowledge you.I had Tony Saienni help me and he was honest and they got me my tires.I was very pleased
DealerRater Review
- June 02, 2021
Nice dealership and quality service. I had my Mercedes towed in for a flat. They handled that quickly under warranty and managed to get my next service done at the same time plus returning the car nice and clean is always a plus. Tony S. is an excellent service advisor.
DealerRater Review
- June 02, 2021
I had a very pleasant experience during my visit to the service center. Brad was very knowledgeable when answering questions about the Pirelli tires I wanted for my GLE 350. The staff is friendly and courteous. The rental car service was easy and Andrea was very helpful.
DealerRater Review
- June 02, 2021
Professional, helpful and very knowledgeable service staff. The transportation department is also quite helpful and friendly. The vehicle was delivered in time and thoroughly cleaned. I appreciate the follow up and constant communication.
DealerRater Review
- June 02, 2021
The experience overall was good. They were genuinely helpful. My loaner was smaller than my car and my dent was still there upon return. I wouldve liked a little communication. Nevertheless, they fixed everything else I needed.
DealerRater Review
- June 01, 2021
Service was excellent. Rep was pleasant and very helpful. He explained what was needed and the specifics. The work was done on time as promised.
DealerRater Review
- June 01, 2021
Everyone at the dealership was very nice and courteous. They listened to my issue and were able to resolve timely. They were great and appreciate the service department for their timely work.
DealerRater Review
- June 01, 2021
Great service they discovered a oil leak from oil pan gasket during a Service A which saved me another trip for that repair and less cost. Fixed right the first time.
DealerRater Review
- June 01, 2021
SERVICE was great great and good and on time working for me and my car and renting a car was great and quick in out
DealerRater Review
- May 31, 2021
Brad was polite, knowledgeable and courteous. Service was quick and explained to me and great detail. Service options were explained to me as well. I appreciate the friendly service member.
DealerRater Review
- May 31, 2021
My first service at this dealer since moving from L.A. to Wilmington. Jason K. Did an outstanding job of fixing my wheel rim and tire. He also dealt well with my tire insurance company.
DealerRater Review
- May 31, 2021
Bradley, the service advisor, is always professional, respectful and thorough about my service and what my car needs. If anything I don't understand, he listens and explains patiently and thoroughly.
DealerRater Review
- May 31, 2021
Bras did an outstanding job with his customer service skills. Very polite, professional and courteous. Would Recommend his services to all my friends. Thanks Brad
DealerRater Review
- May 31, 2021
Very professional and great customer service. They fix it right the first time and deliver with a smile! Jason always handles all service requests promptly and is great to converse with!
DealerRater Review
- May 31, 2021
I was extremely please with my total experience. The road side service response, the service to replace my damaged tires and the loaners all were excellent!
DealerRater Review
- May 31, 2021
The service team is a pleasure to work with. Carol in particular is awesome. She has such a great personality. I have tried the other local dealership but will only use MB of Wilmington.
DealerRater Review
- May 31, 2021
Excellent service from the time I arrived until my service was completed. The waiting area was clean and welcoming. The young lady sitting at the desk saw that I was on a conference call and offered me an area to sit that was quiet so that I would disturb the other customers. Very appreciative for...
DealerRater Review
- May 30, 2021
Employees were polite and very helpful. I was given a loaner when I dropped my car off for service. Very appreciative of keeping the loaner till I was able to pick up my car.
Google Review
- May 28, 2021
I just have to say the young lady Alissa was so pleasant... and checked up on me and everything..Im thinking in my head oh they treat you so good here! Lol thank you so much for my 2021!
Google Review
- May 28, 2021
Sales staff was extremely friendly and flexible. Had a great experience and would recommend using this dealer for their future vehicle purchases.
DealerRater Review
- May 28, 2021
Jason did a great job getting my car in and finished properly on time. He communicated well and I especially like the text message process gor communicating back and forth.
DealerRater Review
- May 28, 2021
Service Rep. Jason was very helpful, informative and professional. This will be my home base for service. Our vans were serviced in a timely manner and drop off and pickup was very convenient.
DealerRater Review
- May 28, 2021
The service people at Wilmington Mercedes Benz are unfailingly professional and courteous. If they notice something that might become a problem with my 11 year old SUV, they let me know so that I have the opportunity to head off the problem. They communicate with me clearly and promptly..I have
Google Review
- May 27, 2021
My husband and I had, hands down, five star service from Mercedes Benz of Wilmington!Our buying experience with Vic was extremely positive and efficient. We were very impressed with his level of experience and knowledge in his field.Vic and the MB team were able to fulfill all of our requests...
Google Review
- May 27, 2021
Brad Davis, Service Advisor with Mercedes-Benz of Wilmington, was a complete pleasure to work with in replacing my rear drivers side tire. Hes extremely professional, attentive and kind. The hassle of trying to get my car towed on a Sunday was stressful, but the interaction with Mr. Davis the next...
Google Review
- May 27, 2021
I'm very pleased with Alicia faccio Le she is a excellent sales lady
DealerRater Review
- May 27, 2021
She was great! Very helpful and informative. She was so excited to see me getting my new car and checked on me after my purchase.
DealerRater Review
- May 27, 2021
Solved my issues, returned car clean, Completed list of problems, friendly greeting, everyone helpful.would recommend for service if any one asked.Hope this is helpful
DealerRater Review
- May 27, 2021
Excellent service all the time! Carol was very friendly able to help me navigate and fix my issue over the phone. This team is Flexible and supportive.
DealerRater Review
- May 27, 2021
Mercedes-Benz Wilmington provided top of the line service. I would definitely recommend to family and friends. Staff was professional, friendly and prompt service was provided. Kudos to Brad Davis.
DealerRater Review
- May 27, 2021
Tony you did good job at last service. I appreciate you all you did. The car was done in early service so I had my car back at pick up at are service
DealerRater Review
- May 27, 2021
My satisfaction with WMB service has become a main reason why I dont try out other luxury cars anymore. When talking to friends about our cars, I now describe myself as a loyal MB owner/customer because of past bad experiences with service at other dealerships.
DealerRater Review
- May 26, 2021
Exceeded my expectations! I recently visited for my GLC 300 I walked in w/o an appt and was out in less than 2hrs issue fixed.
DealerRater Review
- May 26, 2021
Carol the service representative could not have been any more helpful and was so pleasant to work with! She got everything handled so quickly/perfectly
DealerRater Review
- May 26, 2021
This location is top tier my experience was by far excellent Shelby in my opinion should be employee of the year customer service skills are unmatched however the others are also very friendly I couldnt have been more comfortable
DealerRater Review
- May 26, 2021
the s associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.
DealerRater Review
- May 25, 2021
Everything was easy and smooth as promised. Only issue was car wash at end was very poorly done. No wiping the dirt from thresholds or getting all grime off rims and windscreen.
DealerRater Review
- May 25, 2021
Sales/Service reps very professional & knowledgeable. My experience has been they care about the customer. Shelby played a big part in my purchase of G
DealerRater Review
- May 25, 2021
There services are always professional, my service Manager is Carol, she is friendly, knowledgeable, caring, punctual, courteous, reliable and goes above and beyond her job description.
DealerRater Review
- May 25, 2021
Anthony Sienna gave us the best service we every received at the dealership and we have getting service for all of vehicles their for past 5 years.
DealerRater Review
- May 25, 2021
I was pleased either customer service and responsiveness of Tony and I would be happy to bring my car to this dealer in the future.
DealerRater Review
- May 25, 2021
I like the warm reception that customers get. Nearly everyone was friendly and made you feel comfortable while you waited for your car. The service on the car was great, I felt like my car had been renewed.
DealerRater Review
- May 24, 2021
Flexible and timely with the scheduling of my vehicle. I appreciate the rapid diagnosis of my situation and presentation of options. Its great to continue this relationship.
DealerRater Review
- May 24, 2021
Very helpful, sales staff, did a great job prepping the car and getting us out quickly and efficiently, easily negotiated a good deal on our car, would recommend to a friend
DealerRater Review
- May 24, 2021
I can never express how grateful I am to Jason and the rest of your staff for getting the part and getting me back home to Florida safely. O came in off the highway in tears, scared and stranded at opening. You all got someone to drive to pick up the wheel sensor and bring it back and had me on the...
DealerRater Review
- May 24, 2021
Great service and great communication. I would especially like to compliment Jeff Ridgeway who went above and beyond to ensure that Mercedes Benz manufacturers covered my leaking overhead AC unit even though another shop south of Delaware had refused to engage the manufacturers on my behalf. Even...
DealerRater Review
- May 24, 2021
My valid coupon wasnt accepted when presented to the staff. Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks!
DealerRater Review
- May 24, 2021
The service process is fast and efficient. Great customer service! I appreciate being told I have options and given the choice to do what works best for my budget.
DealerRater Review
- May 24, 2021
Brad and the tech who worked on my car did a spectacular job! They accommodated my very difficult schedule and were very respectful and kind. There was also a young cleaning woman there Saturday around 3, she too was kind. Helpful, went out of her way.
DealerRater Review
- May 22, 2021
Superb customer service! Friendly and welcoming. Handled an emergency problem with flat tire quickly and efficiently. Very pleased with waiting area accommodations. Tire was in stock and installed same day.
DealerRater Review
- May 22, 2021
Shelby, my devoted Sales Rep. and Mr. Harry, my financial mentor provided excellent customer service throughout the purchase process of my new GLB250. Thank you!
Google Review
- May 21, 2021
Excellent service! An excellent commodity for business owners that understand the importance of a schedule. These people know how to get you back on the road! Talk to Carol in the service department, she knows how to get it done!
DealerRater Review
- May 21, 2021
I received prompt service. Easy appointment scheduling. Mercedes picked up my vehicle and left a replacement vehicle. The delivery person was super nice. Overall happy
DealerRater Review
- May 21, 2021
Everything was first class excellent service Brad was very polite, informative and knowledgeable about the service that was I received also the loaner was very clean
DealerRater Review
- May 21, 2021
Service is always done in a professional manner. I will be returning. I was pleased to see safely measures in place. Thanks you everyone involved.
DealerRater Review
- May 21, 2021
If you own a sprinter this dealer is the place to go. Every bit as professional as you would expect from the brand. Highly recommend
DealerRater Review
- May 21, 2021
Great job Tony is really cool guy to work with. Knowledgeable and courteous. Great dealership close to home. Work always done promptly and effectively. Thanks.
DealerRater Review
- May 20, 2021
Professional in the way all business was conducted, led to a pleasing experience,I look to working with this dealership for many a years to come in many different capacities.
DealerRater Review
- May 20, 2021
They are the best. My check engine light came on Tuesday. I was able to make an appointment for Wednesday and I was in and out in 45 minutes.
DealerRater Review
- May 20, 2021
Personal service you dont get from other local dealerships make them stand out! Youre not a number here , you are treated like a valued client and it shows
DealerRater Review
- May 19, 2021
Brad Davis was excellent to work with, he is very professional and courteous. Also he found a solution to a question I requested of him.
DealerRater Review
- May 19, 2021
Carol Siracuse Wilson is the best service writer! She always takes care of my vehicles and treats me very fair! Thanks to her and the dealership!
DealerRater Review
- May 19, 2021
Was given an appointment within two days and the car was completed within three days. The service department completed everything that I asked them for. The price was fair for what I had done and the car was washed and vacuumed.
DealerRater Review
- May 19, 2021
Best service I have had in many years! I would highly recommend. I followed Carol from her previous dealership to this one. I love it.
DealerRater Review
- May 19, 2021
My sales rep Alissa was very helpful, no hassle. She pointed me to exactly what I wanted. She made sure I was comfortable while waiting for the financial team to make the deal.
DealerRater Review
- May 19, 2021
Great fast service. Jason was friendly and helpful as always. Price was a bit high compared to other places but the price was reasonable at the dealership
DealerRater Review
- May 19, 2021
I've been dealing with this dealership for years. They are always kind, helpful, efficient, and yes even entertaining, because they all have a great sense of humor. I would definitely recommend this dealership.
Google Review
- May 19, 2021
DealerRater Review
- May 18, 2021
I am pleased with the fast, efficient service I receive at this dealership. I had a flat tire as well as a flat spare. The gentleman (Brad?) allayed my fears with his calm reassuring manner. The service was completed as promised!
DealerRater Review
- May 18, 2021
Brad was extremely helpful in proactively pointing out the issues he saw and gave me crisp info on repairs needed. Was able to make good decisions based off of his input.
DealerRater Review
- May 18, 2021
From start to finish, my interaction with the service department was excellent. Since I was there for a recall and also since I was not a customer of Wilmington Mercedes, I wasn't sure what to expect. I was pleasantly surprised. Thank you!
DealerRater Review
- May 17, 2021
Alissa was the best hands down. The best service I got what I wanted and a good price yes Im satisfied and will recommend this dealership to everyone. Thanks again Alissa
DealerRater Review
- May 17, 2021
I Always have a wonderful experience at MB of Wilmington Service Department thanks to the exceptional service from Jason. Hes always friendly and makes me feel like a valued customer.
DealerRater Review
- May 17, 2021
Very happy with my service. Carol is amazing., was incredibly friendly and efficient. The work was completed promptly and I had my vehicle back in a few hours.
DealerRater Review
- May 17, 2021
Had a wonderful experience at MB of Wilmington thanks to the exceptional service from Sami Hanza, My Wife daughter and my self each purchased vehicles within three weeks and thanks to Sami we each found the perfect vehicles. He was a pleasure to work with and played a big part on our decision to...
DealerRater Review
- May 17, 2021
I would take my Mercedes anywhere else for service. Service team always does such a great job! They are fast and reliable, especially Jason K
DealerRater Review
- May 16, 2021
We had a positive experience at the Wilmington service center. Our service rep maintained us informed of the process. I was disappointed that my AMG battery went bad but stuff happens
DealerRater Review
- May 16, 2021
I have been buying cars from this location for 25 years. More recently I have been working with Dru and Alissa. You are lucky to have them. Treat them well, they are an asset to your dealership.
DealerRater Review
- May 16, 2021
Courteous and helpful service department. Ordering of parts was straightforward and the programming of the FOB to the car just took a few minutes. The department also washed the car for me!
DealerRater Review
- May 16, 2021
Job not well done!!!!! The sprinter van is still having problems after a second service!!! I am looking forward to bring it back for repairs!!
Google Review
- May 15, 2021
Had a wonderful experience at MB of Wilmington thanks to the exceptional service from Sami Hanza, My Wife daughter and my self each purchased vehicles within three weeks and thanks to Sami we each found the perfect vehicles. He was a pleasure to work with and played a big part on our decision to...
Google Review
- May 14, 2021
I always receive great service from the people here. Anthony in particular always does a great job and makes me feel like a valued customer. Also, Pat is a fantastic general manager who knows how to deal with customers.
Google Review
- May 14, 2021
Is always a pleasure when I visit MB of Wilmington for service on my MB, Jason in the service department always goes above and beyond to make my service experience smooth and friendly. Hes part of the reason my family decided to buy three Mercedes from here in the past three weeks. Great service...
DealerRater Review
- May 14, 2021
Friendly service rep. Nice place to work on my computer in the waiting area. I like the fact that they washed my car for me too. That was a pleasant surprise
DealerRater Review
- May 14, 2021
Needed new tire and they took me right away and replaced it on the spot. The saying You get what you pay for is true.
DealerRater Review
- May 14, 2021
Very happy with the service provided by Carol S. Love the fact I received a courtesy car wash too. I will bring my car to MB of Wilm every time Thanks
DealerRater Review
- May 14, 2021
Buying this vehicle from 1300 miles away with the help from Geoff, Dru and Alissa was awesome. Alissa did the best work! Geoff dropped the ball after I said we will take it, the Document fee was the sour note. Alissa knows how to reassure and give confidence to the process, she is very good. The...
DealerRater Review
- May 14, 2021
I experienced such a tragedy while driving my 2019 amg43 . There was no way to accelerate the car put me in jeopardy of losing my life. Tony investigated to find the cause and kept me informed throughout the month that it took to repair my car.
DealerRater Review
- May 14, 2021
Fast and great customer service . Yup Shelby always checks on me after I leave to ensure that I received the best customer service. I will definitely only come to this location to purchase my vehicles
Google Review
- May 13, 2021
Shelby!! If your going to Mercedes Wilmington in a Mustang; Shelby taking you out of it!! Fantastic experience. I recently purchased my new vehicle at Mercedes Benz of Wilmington. I went into the dealership not really knowing what I wanted and was greeted by Shelby who was very nice and informative....
Google Review
- May 13, 2021
Jason has been servicing my familys vehicles for years. He recommends the required work gives me all the discounts and coupons available to me and goes over my vehicle before he calls me come get it. My experience remains 5 star!!!!!
Google Review
- May 13, 2021
I worked with SHELBY DONNELLY on the sale of 2 cars: GLC and GLA. She is not only of the nicest salesperson i have ever worked with, but genuinely cares about you and your needs. In every aspect, she was knowledgeable and very helpful. She went out of her way to make the deliveries easy for my...
Google Review
- May 13, 2021
I have to say that Jason is the best service consultant I have ever dealt with!! He is absolutely knowledgeable and give supreme respect for his clients. He absolutely keeps me with Mercedes-Benz of Wilmington. My three Mercedes have never ran better! Thank you Jason!!!
DealerRater Review
- May 13, 2021
I was pleased that they fit me in to care for my check engine light. I was pleased that the cost was less than the estimate. I was not pleased when I picked up my vehicle after hours and it wasnt locked -perhaps the staff doesnt know the trick to leave the keys inside but the doors locked?
DealerRater Review
- May 13, 2021
The service is always great. They always return my car cleaner than when I came in. I trust that the service is always done right. Jason always treat's me like I'm special. And never request service not needed
DealerRater Review
- May 13, 2021
Very nice service and Carol is very kind to customer. The job done is very fast and the washed very clean I will recommend to my friends
DealerRater Review
- May 13, 2021
This dealership is great. We had wonderful service and they really understood our needs. Very professional and friendly as well. Our vehicle was handled in an excellent way. Thank you! Carol Siracuse-Wilson is a very good employee and listens in an excellent way.
DealerRater Review
- May 13, 2021
As always the service department was excellent. The work was completed on time, and. my Sprinter was returned to me early. Thank you all. I appreciate everyone at the dealership.
DealerRater Review
- May 13, 2021
I like that they kept me updated on all the service my car needed .Jason friendly and gave me ideas on paying my bill to make it easier for me!
DealerRater Review
- May 13, 2021
They are quick, friendly, and do excellent service. Brad is extremely helpful, patient, friendly, and goes above and beyond to make the service experience a positive one. Thank you Brad!
DealerRater Review
- May 13, 2021
I worked with SHELBY DONNELLY on the sale of 2 cars: GLC & GLA. SHELBY is not only knowledgeable but one of the nicest salesperson to work with. She cares about your needs and went out of her way to make sure the delivery of the cars worked with my schedule. If you are in the market for a MERCEDES,...
DealerRater Review
- May 13, 2021
I arrived early and the service department took my car immediately. I was escorted to the waiting area. I also was able to speak with a sales manager about questions I had about me lease. Service was in the time frame quoted. Everyone was very nice and accommodating.
DealerRater Review
- May 13, 2021
Excellent services! Little wait time. Staff was very curtious and attended to all the needs. Also, recommend future services on the vehicle. I was able to drop off the vehicle the day before which was helpful.
DealerRater Review
- May 13, 2021
Shelby!! If your going to Mercedes Wilmington in a Mustang; Shelby taking you out of it!! Fantastic experience. I recently purchased my new vehicle at Mercedes Benz of Wilmington. I went into the dealership not really knowing what I wanted and was greeted by Shelby who was very nice and informative....
DealerRater Review
- May 13, 2021
This dealership is great. We had wonderful service and they really understood our needs. Very professional and friendly as well. Our vehicle was handled in an excellent way. Thank you! Carol Siracuse-Wilson is a very good employee and listens in an excellent way.
Google Review
- May 12, 2021
Got two new cars from this dealer, wonderful experience. And the maintenance is really stress free, Tony always try to accommodate our requests as much as possible, and hes very responsive too.
Google Review
- May 12, 2021
Such an excellent experience purchasing my first car! Tony is the best and so helpful. Will only purchase at Mercedes, DE!
Google Review
- May 12, 2021
I took my vehicle here for a Service B maintenance. It's not the first time I've been and the service is always amazing. Make sure to ask for Anthony (Tony) Saienni, he always makes sure I have a time that's convenient, I always get a loaner, and he keeps me updated on anything else for my vehicle...
DealerRater Review
- May 12, 2021
I always receive professional services when I have my maintenance check up done. Service department don't try to tell me work needs to be done to my vehicle that isn't necessary like most dealers do. I appreciate their honesty.
DealerRater Review
- May 12, 2021
professional polite and dedicated. Good customer service 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
DealerRater Review
- May 12, 2021
I was able to drop my car off the night before, and they had a loner ready for me. It was a really smooth transition-thanks for accommodating my schedule!
DealerRater Review
- May 12, 2021
Service was quick and efficient. I was in and out in no time. Brad was friendly, listened to my concerns, and provided me exceptional service. I am satisfied with the service I received.
Google Review
- May 11, 2021
Service is awesome and top notch!
Google Review
- May 11, 2021
Whenever I take my car in for service, Tony is on top of it. He always calls to get approval for work being done, and he takes time to explain things in a clear and understandable way. And, hes prompting at calling you to let you know your car is ready to be picked up.
Google Review
- May 11, 2021
Anthony saienni always take good care of me, whenever I go there. I really recommend him
DealerRater Review
- May 11, 2021
Service was prompt and thorough. I arrived half an hour earlier than scheduled but was attended to and agent was friendly and knowledgeable. My car was delivered on time.
DealerRater Review
- May 11, 2021
I love my new g63. Pat the GM is the man. Great customer service. I will definitely recommend this dealership to anyone interested in a new vehicle.
DealerRater Review
- May 10, 2021
Everything was handled professionally. Tony and the nice service manager did everything they could to help. Thank you, pleasure doing business with you last week.
DealerRater Review
- May 10, 2021
Have brought car in 3 or 4 times for noise issue. Still not fixed. Service folks great, but very discouraged that they cannot eliminate the noise.
DealerRater Review
- May 10, 2021
Wanted to say I had an amazing experience at Mercedes of Wilmington. Professional in every way from questions, service performed , employees and shop was immaculate. Thanks again for everything!!
DealerRater Review
- May 10, 2021
The dealership is excellent. Always is, I have purchased cars and service for the last 25 years. Carol and Michelle in service have been extraordinarily helpful.
DealerRater Review
- May 10, 2021
The service was great and people were very friendly. But the. Fluids were not topped off. The windshield washer fluid was empty the light came on that evening.
DealerRater Review
- May 09, 2021
Great customer service from the initial scheduling, to the actual appointment day, and completion of my oil change service was performed timely. The parts department is great too.
DealerRater Review
- May 08, 2021
I was able to schedule an appointment w /o delay. On arrival for my appt, I was greeted and directed to Tonys desk. The maintenance was explained and then I was directed to the waiting area.
DealerRater Review
- May 07, 2021
This service delivery was excellent compared to my previous experience. The staff are friendlier, customer focused, engaged and technically knowledgeable. Special shoutout to Chris Davis.
DealerRater Review
- May 07, 2021
My wife and I had Rick as our sales person and he was excellent to work with and did an excellent job of informing us about everything that was taking place with the process of buying the car.
DealerRater Review
- May 07, 2021
As you walk into this clean atmosphere you are welcomed by pleasant, knowledgeable staff and cars that make you want to upgrade your Mercedes-Benz
DealerRater Review
- May 07, 2021
Always helpful and friendly. Fair pricing. Quick and on time. Pleasant to deal with. Good location. Would definitely come back for any other service need.
DealerRater Review
- May 07, 2021
From the beginning of the transaction to the very end, it was seamless. Bought my dream SUV & left knowing I also chose the best dealership & saleswoman, Alissa!
DealerRater Review
- May 07, 2021
Brad Davis my service representative was extremely helpful, knowledgeable and professional. This was my first interaction with Brad and left a great impression and he made everything a smooth transaction
DealerRater Review
- May 07, 2021
Staff were friendly and attentive. Communication was great and everyone represented Mercedes Benz well. Cant say enough good things. Love this dealership the best in Delaware!
DealerRater Review
- May 07, 2021
Awesome service and the service rep was awesome and knowledgeable. He was a new guy that took Freds place, hes going to do very well.
DealerRater Review
- May 07, 2021
They made the experience pleasant and got me in quickly given that my issue was unexpected. i have nothing else to add, it was all good.
DealerRater Review
- May 06, 2021
We service 2 Sprinters here, and Ive never had an issue with any of the work done. Jason is always very friendly and helpful.
DealerRater Review
- May 06, 2021
The young brother w the glasses displayed excellent customer service and the guys did a perfect job done on the car!! Im very satisfied w the service here and will definitely refer my friends. Everything was Great!
DealerRater Review
- May 06, 2021
Brad provided exceptional customer service from beginning to end! He is extremely professional and knowledgeable. I will continue to take my vehicle to Mercedes Benz of Wilmington.
DealerRater Review
- May 05, 2021
Tony and the service department were very professional and courteous as usual. I opted to wait for my service. They had it ready in a timely manner. Thanks!
DealerRater Review
- May 05, 2021
Great service. Great communication. Ive gone to this dealership for many years and I dont know why I have to write 25 words. Maybe lose that part as I almost Opted out.
DealerRater Review
- May 05, 2021
The dealership and its employees provide an exceptional customer service experience by means of timeliness, answering questions, and going beyond by accommodating me with a loner car on a short notice while waiting on service. Highly recommend.
DealerRater Review
- May 05, 2021
Im always greeted at the door and they greet me by my first name. Customer service is great and so is service . Car loaners are always there and Andrea treats me with special care. She bends over backwards for the Mercedes Benz customers.
DealerRater Review
- May 05, 2021
The dealership is very good with its customers. They treated their customers with passion. I appreciate the job they did and the loaner car they gave me.
DealerRater Review
- May 05, 2021
The service department is first class and the people are all knowledgeable intelligent we have doubt there for @least 15 yearsAnd we will continue to do so
DealerRater Review
- May 05, 2021
Efficient, accommodating and willing to go the extra mile to resolve any and all customer service complaints or issues. I would recommend them to my colleagues.
DealerRater Review
- May 05, 2021
It was a great experience until the shocking $895 doc fee. Compare your fees to the rest of the country. That felt like gouging us.
DealerRater Review
- May 04, 2021
Great atmosphere great person Jason always a pleasure prompt Timing Very efficient and repairing my vehicle well I always recommend you guys reliable and very friendly alwaysRecommend Mercedes of Wilmington Delaware
DealerRater Review
- May 04, 2021
Brad was great about giving me updates on the status of my vehicle and suggested next steps. I appreciated his attention to getting me out the door on time.
DealerRater Review
- May 04, 2021
I purchased my 5th new Mercedes from Mercedes-Benz of Wilmington last month. The sales, parts and service staff there are outstanding. As a long time customer, I am always treated with the upmost respect by the very well qualified staff. Thank all of you for all that you do!
DealerRater Review
- May 04, 2021
Great service on my tire repair. I had brought new tires about 2 months ago and I was constantly losing air. Returned back to the service department without an appointment and they were very accommodating. Took care of my nail issue promptly and efficiently. Overall, a very good service experience.
DealerRater Review
- May 04, 2021
Brad was great and provided excellent service. He has been the one I have been dealing with whenever I have concerns or issues with my car. I thank him for his kindness and appreciate the time he takes to answer my questions,
DealerRater Review
- May 03, 2021
The service is super great I can go to any dealership for service, but I rather come all the way from Philadelphia to Wilmington. I will keep coming
DealerRater Review
- May 03, 2021
Mercedes Benz of Wilmington offers top of the class. My service advisor, Jason made sure I was satisfied. Excellent customer service over all. I will recommend Mercedes of Wilmington.
DealerRater Review
- May 03, 2021
Great service was well taken care of and got me in and out didnt take long at all. I well recommend you to attend them whenever you need service for your Mercedes.
DealerRater Review
- May 03, 2021
Jason Kuczeriawenko was, Very professional and reliable. Ill most definitely refer Mercedes-Benz of Wilmington 3801 Lancaster Pike Wilmington, DE 19805 to a friend. Thank you
DealerRater Review
- May 03, 2021
Excellent and timely. Always customer friendly and willing to help with any problem confronting the car and its owner. I know I can always count on Jason.
DealerRater Review
- May 03, 2021
Brad Davis was very friendly, professional and courteous. I can tell he loves his job. The overall experience with the dealership was worth 5 stars.
DealerRater Review
- May 03, 2021
Brad and Jason were helpful, polite, friendly and efficient. I could not have been more pleased with their suggestions when I asked for advice or their speed in getting my issue solved so I could start my road trip early.
DealerRater Review
- May 03, 2021
Service was excellent and caring. Went in on Saturday not knowing that the job could be completed on changing the rear brakes. I arrived at 915am and they accommodated me even running a fiagnostick test for me as my wife and sons will be driving down on driving down Thursday. Thanks for your help...
DealerRater Review
- May 01, 2021
EXCELLENT AND COURTESY ..VERY WILLING TO GO THE EXTRA MILE TO ACCOMODATE..JASON THE BEST..VERY WILL TO FIX THE PROBLEM AND EXPLAIN PROBLEM WELL
DealerRater Review
- May 01, 2021
Good fast service. Nothing more to say except good service. Good service I repeat, good service. Your mandatory character count is not reality. Suppose what I want to say takes less characters and time.
DealerRater Review
- May 01, 2021
Jason the service rep is always helpful and doesn't mind making sure i understand everything i need done and is very reassuring when it comes to helping me
DealerRater Review
- May 01, 2021
Sammy H was awesome !!! Got me into my new CLA250. Sammy H was very professional and treated me with respect. Made me feel good on my purchase.
DealerRater Review
- April 30, 2021
Jason Kuczeriawenko was very helpful and pleasant to deal with. Thank you! I will be bringing my car back here for service in the future.
DealerRater Review
- April 29, 2021
My service advisor Brad Davis is the most awesome person! He was very helpful getting my car serviced, and he kept me informed on the steps he was taking to service my car, and getting me back on the road!
DealerRater Review
- April 29, 2021
Prompt check in. Jason always helpful in explaining service required. Waiting area comfortable enough, but will be glad when coffee maker is permitted once again
DealerRater Review
- April 29, 2021
Very prompt with getting my car in and serviced. Loaner car was very nice but I should have asked for more guidence. They looked over the entire car for any. previous damage and marked everything down and reviewed it with me. Returning the loaner and picking up my car was a breeze.
DealerRater Review
- April 29, 2021
Mercedes Benz of Wilmington is my favorite dealership. My current car is my 4 th Mercedes and my 2nd purchased with the Wilmington dealership. I always have a stress free experience. I was very happy with the prompt service. I was happy with my loaner car.
DealerRater Review
- April 29, 2021
Excellent service. Will be back for any repairs or maintenance. Tony was attentive and called back to give a status update. Concerns were addressed and taken care of thank you!!
DealerRater Review
- April 29, 2021
Better keep Jason he is the best service man. I have had the to deal with. In fact all of your staff is excellent. Thank you. S Ross
DealerRater Review
- April 29, 2021
Service people were very professional. Made sure all my needs were taken care of. Couldn't have asked for better service. They also made sure I had a loaner vehicle
DealerRater Review
- April 28, 2021
Nice job! People are very nice and got the job done very very fast. Thanks for everything you did for us. We will call friends and introduce to them
DealerRater Review
- April 28, 2021
Very responsive and courteous. If my service rep isnt available, other service personnel are very good about stepping in so you are not waiting for a long time.
DealerRater Review
- April 28, 2021
Everything went smooth, the staff is great. They were quick, answered all of our questions with surety. I recommend them for all you car needs.
DealerRater Review
- April 28, 2021
Difficult problem that they eventually resolved for me. Very nice to deal with! Carol communicated well and went above and beyond. See Carol for good service.
DealerRater Review
- April 27, 2021
I came in close to closing on a Sat with a nail in my tire. The team took me in, took care of the problem and even washed the car in less than 1/2 hour! That is service, thank you.
DealerRater Review
- April 27, 2021
Great customer service. Access to a loaner car is important and the staff provides outstanding service. Text messaging allows easy contact with the service desk which is helpful during work hours.
DealerRater Review
- April 26, 2021
Carol is great and very helpful. Kind and friendly staff. Would have liked service to stamp my service book upon completion of service, but otherwise all was perfect.
DealerRater Review
- April 24, 2021
Wonderful friendly service department and qualified technicians serviced my van. The vehicle was worked on in a timely manner. The staff was very accommodating while I waited.
DealerRater Review
- April 23, 2021
They communicated all of the work first. I wanted to make a note that there is something on the back window and there is something on the front of the car. I just wanted this noted in case I cant get it off Ill be bringing it back in then thank you.
DealerRater Review
- April 23, 2021
The service was excellent. Unfortunately, there seemed to be a real issue with the detailing department. When I booked, I was told same day. When I dropped the car off, I was told it wouldnt be ready until the next day. The next day at noon I got a call that it wouldnt be ready until the following...
DealerRater Review
- April 23, 2021
Service center is very friendly. Service advisor is very knowledgeable. Received appointment reminder by text which is helpful. Also, received text when service was complete. I like this format of communicating service status.
DealerRater Review
- April 23, 2021
Great customer support, world class experience. Getting the loaner car was very easy and quick. Car was returned on time as promised without any delay.
DealerRater Review
- April 23, 2021
I had a good experience Jason did a fantastic job added two phones to Bluetooth very courteous very pleased with all the work that was done
DealerRater Review
- April 23, 2021
The service was excellent. Unfortunately, there seemed to be a real issue with the detailing department. When I booked, I was told same day. When I dropped the car off, I was told it wouldnt be ready until the next day. The next day at noon I got a call that it wouldnt be ready until the following...
DealerRater Review
- April 22, 2021
Mercedes At Wilmington DE did an amazing job fixing the dent in my car door. So happy with the work & customer service! 10/10 would recommend
DealerRater Review
- April 22, 2021
I I was stranded on the road with a bad tire. Service advisor Brad did a great job of making sure he had a tire and getting me out the door and back on the road.
DealerRater Review
- April 22, 2021
Very quick service satisfyed shuttle service also great customer service great one word great I recommend people to there its really good place thx
DealerRater Review
- April 22, 2021
Give Scott and his crew , Jake , Ryan and the rest a big raise. Couldnt be happier with the service. Im self employed and needed my sprinter back ASAP. They came through and fixed every issue.
DealerRater Review
- April 22, 2021
Brad davis was great to work with, He explained everything well and was very accommodating with my visit. I will definitely ask for him when I return again for service.
DealerRater Review
- April 22, 2021
We took the car in for a replacement tire. Handled swiftly and efficiently. Carol is awesome and so pleasant. I will bring our vehicles to MB of Wilmington every time.
DealerRater Review
- April 21, 2021
The experience was great like always. I would highly recommend this dealership to anyone looking for a great customer experience. All of the services were explained in detail.
DealerRater Review
- April 21, 2021
Everything was fine with my visit I didnt have any problem. I would visit the service department again and also recommend this dealership for service
DealerRater Review
- April 21, 2021
Great service and friendly associates. I was happy with the service and how quickly it was done. However, they forgot to wash my car the last 2 times I got service. I was told service comes with a car wash. They should not state this if not true.
DealerRater Review
- April 21, 2021
Service team was friendly and very professional The wait time was short I was pleased with service . I would recommend this dealership to others. I look forward to the next service.
DealerRater Review
- April 21, 2021
Excellent customer service. I was in and out in less than an hour. Jason was so attentive to me. I called the same morning and they told me to bring the car in immediately to have a hard reset because there were only 3 starts left before the car shuts down.
DealerRater Review
- April 20, 2021
Service here continues to excel! I'm looking forward to my next vehicle purchase here. I've been a 20 years customer, and I won't consider going elsewhere.
DealerRater Review
- April 20, 2021
Excellent customer service and had good experience from the time I came in, ordered the car, sent multiple emails and finally got the car custom built
Google Review
- April 19, 2021
Excellent service, very transparent process. Bought my CPO via internet without seeing it - spoken to Shelby as well as Geoff. The reason why you should buy a car like that from reputable dealers is clear - no surprises when you arrive. Transaction was easy - wired money, got confirmation from...
Google Review
- April 19, 2021
Service was nice they gave us waters andromeda snacks and if you are there look for Dhruv he helped us buying our c300
Google Review
- April 19, 2021
I was searching a car for my mom, and I went to a different dealership and got an offer for a used gla and I decided to call MBW and I have to tell you it was one of the best decisions I made. Vick and Towsend were exceptional, they did everything in there power to get me a specific GLA and gave me...
Google Review
- April 19, 2021
Service was nice they gave us waters andromeda snacks and if you are there look for Dhruv he helped us buying our c300
DealerRater Review
- April 19, 2021
I was stranded on the road and my service advisor Brad worked very hard to fix my vehicle and get it back on the road again.
DealerRater Review
- April 19, 2021
After some internal disconnects , Carol, your service rep, took charge of the situation and I was more than satisfied She was both personal and professional demonstrating excellent interpersonal and customer-focused skills A value-added asset to the MB Team
DealerRater Review
- April 19, 2021
Carol coordinated the service from start to finish. Very professional and efficient. She informed me of the issue and the price and completed the repair work while I waited. Took less time than expected.
DealerRater Review
- April 19, 2021
No wait , on the point and service advisor was professional and ready for whats needed. Even Carol organized the loaner car for me. Thanks
DealerRater Review
- April 19, 2021
It was my first time there. Previously I went to another Mercedes dealership for service and the people at Wilmington were much friendlier and helpful. Thank you for the service!
DealerRater Review
- April 19, 2021
Great service! Jason always provides great service! He explains everything and provides advice on how to move forward with what ever the issue may be.
Facebook - Web Review
- April 17, 2021
Great service and sales team! Always well taken care of!
DealerRater Review
- April 16, 2021
Jasons communication skills deserve 5 stars. I had many questions, but he patiently answered all. I also appreciate being able to use a coupon :-)
DealerRater Review
- April 16, 2021
Very courteous and friendly,performed the recall in a very short time and washed my vehicle as a free courtesy ,the staff got me on the road fast
DealerRater Review
- April 16, 2021
Very good experience buying my used car. E.J. Willard was knowledgeable, helpful, professional and made it possible to make purchase pleasant that day. Thank you.
DealerRater Review
- April 16, 2021
Minimum amount of time waiting,no complications during check in,really wanted to drive that 2021 AMG 63 while waiting though! Maybe next time, appreciate the service. Thanks!
DealerRater Review
- April 16, 2021
Jasons communication skills deserve 5 stars. I had many questions, but he patiently answered all. I also appreciate being able to use a coupon :-)
Google Review
- April 15, 2021
Excellent service, very transparent process. Bought my CPO via internet without seeing it - spoken to Shelby as well as Geoff. The reason why you should buy a car like that from reputable dealers is clear - no surprises when you arrive. Transaction was easy - wired money, got confirmation from...
DealerRater Review
- April 15, 2021
Great place knowledgeable people very friendly always return your call they work hard to please you and make sure that youre satisfied with the vehicle
DealerRater Review
- April 15, 2021
It was surprisingly fast than I thought, only took one day to fix this problem. And all the experience it very good. I like their efficiency. Thank you Mercedes.
DealerRater Review
- April 15, 2021
Nice, accommodating and made the process of purchasing a car enjoyable! Any questions I had were answered and problems were solved immediately! Everyone here was so nice to deal with.
DealerRater Review
- April 15, 2021
Our Mercedes -Benz of Wilmington is a great find for us. We can count on knowledgeable, congenial and efficient phone concierges. Appointments are available within a reasonable time frame. Delivery and pick up is always a smooth operation. Service has been spot on for the first time . Have never...
DealerRater Review
- April 15, 2021
Tony is very great and helped with everything I needed with care and urgency. I felted very welcome by him and will continue service with Wilmington, DE due to Tonys help!
DealerRater Review
- April 15, 2021
Brad Davis was on the ball. His explanations were clear and thorough. He explained the emissions recall and extended warranty and was a pleasure to deal with.
DealerRater Review
- April 15, 2021
Great experience. I would recommend the dealership. People were great, facilities clean, service was timely and accurate. When I buy another car Ill come back. Thank you for all your help.
DealerRater Review
- April 15, 2021
Service is always top notch friendly staff carol is the best dont know what Id do without her and Patti for always getting the job done
Google Review
- April 14, 2021
I was searching a car for my mom, and I went to a different dealership and got an offer for a used gla and I decided to call MBW and I have to tell you it was one of the best decisions I made. Vick and Towsend were exceptional, they did everything in there power to get me a specific GLA and gave me...
DealerRater Review
- April 14, 2021
Excellent service no hassle. Shelby never disappoints. She is honest, listens and gives you her full attention. She is enthusiastic and a joy to work with.
DealerRater Review
- April 14, 2021
Alissa is awesome! Very sweet and down to earth. Not pushy at all! I went in just to test drive a car and drive home with a new vehicle.
DealerRater Review
- April 14, 2021
Quick and Fast Service. Never had a problem. They will call and update you on your service. Even dropped my loaner car off to my house.
DealerRater Review
- April 14, 2021
Service completed as requested and option of a loaner car was very convenient. The dealership even brought my car home for me, which is amazing!
DealerRater Review
- April 14, 2021
Jason is efficient and is wonderful to work with. He Keeps me informed of what service needs to be done, what cost is involved for maintenance.
DealerRater Review
- April 13, 2021
Tony is really amazing and provides good service. I would blindly trust him for my car. He also provide good feedback. Your car is safe with him
DealerRater Review
- April 13, 2021
Above and beyond service. They delivered new mats to my home after a previous Mat was soiled during a service appt. Home delivery. Prompt service. Professional and courteous staff.
DealerRater Review
- April 13, 2021
Carol Wilson great service . She stayed to task until everything was straight. Took about 3 days but my wife is happy. As long as Carol is there Ill keep coming back.
DealerRater Review
- April 13, 2021
The initial problem was the CD player was under warranty but needed to be ordered from Benz, they told me they would call when it arrived but never reached out to me. Once I inquired they warranty expired and it took forever to get a response that it was the Benz dealership at fault and they CD...
DealerRater Review
- April 13, 2021
Jason was very good at keeping me updated on the service. My salesman Vic even checked in in in me as it took longer than expected but it still was a good visit.
DealerRater Review
- April 13, 2021
Carol consistently provides a smooth and informative experience!! She keeps me informed of the problems and how they will be addressed. She sees that good care is taken of my aged Mercedes and makes sure I can easily get to and from the dealership when needed. She provides world-class service!!
DealerRater Review
- April 13, 2021
Price seemed a bit higher than expected. Service was great and fast. I wish I would have known about the 100 off the A in April before I did this in March.
DealerRater Review
- April 13, 2021
The team was extremely knowledgeable and we were able to get in and out quickly. The team was extremely friendly and positive and couldnt have beenhappier with the service.
DealerRater Review
- April 13, 2021
Pleasant people. Good communications. Clean shop. Recall work completed without hassle. Very responsive to document request. Hours open ok. Location is convenient for me. I use them for service.
DealerRater Review
- April 13, 2021
Our family purchased 2 vehicles (gls 450 and E 350)in the last year from this dealership. They were prompt and professional. The best prices in the country! I referred them to a friend who is thrilled with his new car. All three purchases are out of state and they made the process Seamless. Thank...
Google Review
- April 12, 2021
Great dealership. I found everyone in all departments to be courteous and professional. They answered all of my questions. These days it seems hard to find dealers that value clients time, but they surely do at Piazza Mercedes.
Google Review
- April 12, 2021
Great experience will buy there again. Staff is friendly and honest. Believe me you can't go wrong with this dealership.
Google Review
- April 12, 2021
Friendly and helpful staff in both Sales and Service. Highly recommend.
Google Review
- April 12, 2021
Friendly and helpful staff in both Sales and Service. Highly recommend.
Google Review
- April 12, 2021
Great dealership. I found everyone in all departments to be courteous and professional. They answered all of my questions. These days it seems hard to find dealers that value clients time, but they surely do at Piazza Mercedes.
DealerRater Review
- April 12, 2021
Great dealership especially with service. Communication is excellent. Courteous and knowledgeable personnel are in the service department. They really go all out to make the customer trust their car in the hands of the service department πŸ’•
DealerRater Review
- April 12, 2021
Very friendly staff and good customer service. I had the chance to speak with the sales manager and Jason (service) thank you for helping me out when my C300 was there for serviceπŸ‘πŸΏ
DealerRater Review
- April 12, 2021
I took my car in for spark plug service to replace the old. Spent over $700 this is not the issue. The issue I have is that I needed the letter c that was missing on the word mactic. I believe, I was charged $50 for the lettering after spending over $700. I am really at a lost for words, because...
DealerRater Review
- April 12, 2021
No complaints , Carol was excellent and very pleasant to speak with. One recommendation, possible phone call for an update on the vehicle during the duration of the service.
DealerRater Review
- April 12, 2021
I would recommend this dealership and salesman to anyone. Despite an initial issue they went above and beyond to resolve the issue in a professional and friendly manner. They took care of me and treated me fairly. I am very pleased with Samy and Dru. Not only do I recommend them, I hope to deal with...
Google Review
- April 11, 2021
Great experience will buy there again. Staff is friendly and honest. Believe me you can't go wrong with this dealership.
DealerRater Review
- April 11, 2021
Great customer service , but the price is a bit high, the people are very friendly. Overall I will definitely recommend people to get service there.
DealerRater Review
- April 09, 2021
Very well pleased with the customer service I received. Service Advisor Carol was Great!! She even found a way to reduce my service bill. Satisfied customer for sure!!
DealerRater Review
- April 09, 2021
Purchased vehicle at this dealer. Tony the service tech was very helpful and courteous. Car was completed when expected. Excellent service experience. Thank you Tony and MB of Wilmington
DealerRater Review
- April 09, 2021
While short staffed in the service dept due to individuals being out, I was still accommodated for an issue with my engine that could not be delayed. Thank you for not turning me away to another dealership and making this spark plug issue less painful.
DealerRater Review
- April 08, 2021
People were polite and very helpful. Answered all my questions. Performed the service quickly and to my satisfaction. Dealership was clean and well run. I will be back when I need service
DealerRater Review
- April 08, 2021
Jason from service called and kept me informed about the work that was needed to be completed and things that needed immediate attention. Pat the GM always stays connected with his customers and checks in. Very satisfied customer experience.
DealerRater Review
- April 08, 2021
I was very delighted with the wonderful atmosphere when I took my to service. Thank you Carol for an Outstanding customer service. Thanks to the technician.
DealerRater Review
- April 08, 2021
My service advisor, Carol Wilson was excellent. She was knowledgeable and extremely friendly. The service was completed in a timely manner and exceeded my expectations.
DealerRater Review
- April 08, 2021
The dealership has always been accommodating professional and done a great job on anything I have ever needed as a Mercedes customer they return calls make repairs in a timely manner and they are a pleasure to work with
DealerRater Review
- April 08, 2021
Very responsive to my issue and quick turnaround on the repair. Carol is fantastic to work with. She provided an initial diagnosis quickly and options for repair.
DealerRater Review
- April 07, 2021
Please make sure the service specials page on your website is working (it was not loading). Otherwise, I really appreciate the seamless operation of the service department. Everything was done super efficiently! Minimal wait time and friendly staff made my service appointment a real pleasurable...
DealerRater Review
- April 06, 2021
Mercedes-Benz, Wilmington, DE is very good. The service Department is excellent. I am satisfied with the quality of their service. Thank you so much for your help!
DealerRater Review
- April 06, 2021
Great service very professional and well courteous. This was my first time at this dealership and I will definitely go back. I would surely recommend.
DealerRater Review
- April 06, 2021
Shelby is amazing! She was sure to meet my needs during the sale, and made it a point to be available for my questions after my purchase. Highly recommend Shelby!
DealerRater Review
- April 05, 2021
Great staff very friendly. Fast & smooth deal Best dealership & staff ever Love my new Benz Alissa Facciolo #1, thanks again Thank you mb of Wilmington
Google Review
- April 03, 2021
Vic did a wonderful a job!!!!
Google Review
- April 03, 2021
If there were 10 stars that is what I would give this dealership. I prefer Mercedes due to the customer experience during and after you purchase your car. But this dealership goes above and beyond. I purchased a 2009 C300 for my daughter and needed a vacuum pump 4 months later. Pat Olivetto went...
Google Review
- April 03, 2021
When you go here, please ask for Vic and Derek. These two professional gentlemen really took care of me and my family. Absolutely the best Mercedes experience I've had thus far. I walked out of there with exactly what I wanted and I am completely satisfied with my purchase. I would give 10 stars if...
Google Review
- April 03, 2021
I have been a Mercedes-Benz of Wilmington customer for many years and the customer service I receive never ceases to amaze me. I bought a new vehicle over the weekend and the experience was seamless. Working with Vic and Derek was such a pleasant experience. What a dynamic team.
Google Review
- April 03, 2021
VIC is AWESOME! Loved working with him & very helpful ! Derrick is awesome as well. Highly recommend shopping with this dealership
Google Review
- April 03, 2021
Excellent customer services , the salesman is fantastic. I will recommend him to anyone looking for a car. Very friendly, answered all my questions in real time.
Google Review
- April 03, 2021
I hate buying cars and dealing with condescending male salesmen, so it was a pleasant suprise and a great experience working with Samy Hamza at this dealership. He was friendly, knowledgeable, and patient. I ended up with the exact car I wanted. Samy went out of his way to accomodate my situation,...
DealerRater Review
- April 03, 2021
It was a Fast and professional service. They gave me a nice loaner car which was real convenient. Overall it was a pleasant experience. Thanks.
DealerRater Review
- April 03, 2021
Service is always exceptional at Wilmington MB. Everyone there is is top notch and provides the best service. We are extremely happy that we chose Wilmington.
DealerRater Review
- April 03, 2021
Always a pleasure brining my car to this dealership. The staff is friendly and genuinely concerned that the customer and the car get the best service.
DealerRater Review
- April 03, 2021
The best dealership in the world! We love Pat and Shelby. We got an amazing price the the staff is awesome, friendly, and so accommodating. This is my second Mercedes with Wilmington and will only buy a car at Wilmington Mercedes. Thank you for helping us make our dreams come true.
DealerRater Review
- April 02, 2021
Shelby was attentive and knowledgeable. She made the whole experience easy and delightful. The entire staff was great! The communication and hospitality was outstanding and exceed my expectations.
DealerRater Review
- April 02, 2021
Great service and great staff. Carol always brightens the experience and service department always does excellent work on the car. Now my car rides like its brand new.
DealerRater Review
- April 02, 2021
MB of Wilmington is a very friendly place and have been visiting this dealer for the past 11 + years for all my vehicle services. People are very nice and care about their customers. I never had any disappointments with this dealer
DealerRater Review
- April 02, 2021
We got all three cars serviced and it went smoothly, professionally, and efficiently! Everyone was courteous as usual and Jason Kuczeriawenko was excellent! Thanks to all Because Anthony has always been very good to us also! Carol is a doll! She helped me with my convertible many times saving me...
Google Review
- April 02, 2021
DealerRater Review
- April 01, 2021
Employees are hard workers. Location is a tab small. I appreciate the free car wash with service. Clean and friendly environment. Just feel location needs more space.
DealerRater Review
- April 01, 2021
Excellent service, very good and clean transaction, no surprises, you get what you pay for. They were much more responsive when inquiring about a car online, and they took you seriously.
DealerRater Review
- March 31, 2021
I stopped by the dealership as I had a service appointment for new brakes for my 2018 C63S and left the dealership with a new 2021 C63!
DealerRater Review
- March 31, 2021
I only have experience with the service department but they are top notch. Every time I come for service I feel like Im being treated like family.
DealerRater Review
- March 31, 2021
Really sales person and all staff very knowledgeable .better service. All staff know customer service very good. Dhru and Shelby both are very good tack care me definitely next time I can go buy next vehicle.
DealerRater Review
- March 31, 2021
This dealership although small in comparison to other Mercedes dealerships is large in customer service. Pat Oliveto and Rick Umani are wonderful. I have had so many problems and concerns with the Mercedes-Benz West Chester dealership. However this location is quick to help and resolve your...
DealerRater Review
- March 31, 2021
I think Jason is by far the best service person Ive ever worked with. Hes very fair and knowledgeable and my car is always done on time.
DealerRater Review
- March 31, 2021
Scott was very professional and very helpful with explaining my repairs needed and helping with the recalls and campaigns that saved me money. He explained everything and was looking at for my best interest
DealerRater Review
- March 31, 2021
Had a really good experience. First off everyone had on a mask and was following proper procedures which made us feel at ease right away. Samy was my sales guy he was great. I was able to set up an appointment to test drive it on Monday. We a put down payment because they had to put new tires,...
Google Review
- March 30, 2021
If there were 10 stars that is what I would give this dealership. I prefer Mercedes due to the customer experience during and after you purchase your car. But this dealership goes above and beyond. I purchased a 2009 C300 for my daughter and needed a vacuum pump 4 months later. Pat Olivetto went...
DealerRater Review
- March 30, 2021
We were treated professionally and everything was explained to us and done quickly. Jason was extremely helpful in expediting my pick up because I had an appointment afterwards. I so appreciated it!
DealerRater Review
- March 30, 2021
Excellent service by service writer, Cris Davis. Good diagnostics and creative solution. Arranged loaner at last minute. good follow.great attitude. pleasant and polite. best
DealerRater Review
- March 30, 2021
Our service contact Carol was great. Very polite Quick and a great sense of humor. My name is Carol and we pulled a little joke on my hubby
DealerRater Review
- March 30, 2021
Excellent services and they provide enough information. I would love to visit again to same location for services. Also I suggest other to visit. Have nice place to hangout while serving car.
DealerRater Review
- March 30, 2021
Excellent service and great communication with my tech Anthony! He definitely made my first experience an easy one. I live 10min from the Mercedes in Milford and will continue to use Wilmington and request Tony!!
DealerRater Review
- March 30, 2021
I thought this dealership was up front and handled my sale as expected. I had reviewed most of my information on line and when compared with other dealerships they offered the best deal.
DealerRater Review
- March 29, 2021
The requested Appointment for routine service and recall work was readily available and service and warranty repairs promptly completed. Jason ensured efficient, responsive and personable service.
DealerRater Review
- March 29, 2021
We wanted to thank our service representative for a fine job in assisting us with our service. He was on point and kept us updated and we knew what was happening with our car service frequently. We were very pleased working with Brandon I truly feel that he an asset to your service department. ...
DealerRater Review
- March 29, 2021
Customer service handles all of my issues big or small and makes you feel very, very very very very important. Carol goes out of her way all the time
DealerRater Review
- March 29, 2021
Just waited about 25 min for them to bring my car around. The Gate was locked and they could not find the key apparently. Thanks
Google Review
- March 27, 2021
Google Review
- March 27, 2021
Vic did a wonderful a job!!!!
DealerRater Review
- March 26, 2021
Very nice dealership, clean and well organized. Service department is very professional. Loaner Car was ready and was clean and well maintained. Overall a pleasant experience .
DealerRater Review
- March 26, 2021
The staff here always treats us very fair and well. They never push to have something done that you don't want. They respect your wishes.
DealerRater Review
- March 26, 2021
Dealt with Scott in service. he is professional, courteous and returns phone call when promised. I will refer others to the service department there. we are now taking all are sprinters
DealerRater Review
- March 26, 2021
Carol was outstanding in helping me with the issue of my car. She stayed in contact with me had a loaner prepared. And could not be any more pleasant on the phone and in person.
DealerRater Review
- March 25, 2021
Good service from the beginning and excellent communication via phone vall and text messaging.. Very clear information on the issues what needs to be done.
DealerRater Review
- March 24, 2021
Service advisor was great took care all of my concerns in a timely fashion I was very satisfied with the cleaning of my automobile in-service
DealerRater Review
- March 24, 2021
I was about to leave because of a recent experience. I was going to Weschester for my service. However after this experience I will give them another try. Phenomenal service like in the past. I am speaking from being their customer for over 25 years. The service have been declining in recent years....
DealerRater Review
- March 24, 2021
Great dealership from the sales department to the service department. My husband and I are repeat customers 5 cars bought thus far. Our favorite and only salesperson is Shelby.
DealerRater Review
- March 24, 2021
I bought my glc 3 years ago. I always ask for Tony.This professional gentleman is so good at his job. Absolutely the best benz experience I've had. I would give 100 stars if I could. The most important thing is I never felt he treated costumer differently. Always friendly.
DealerRater Review
- March 24, 2021
Scheduling service was very easy. The vehicle was promised to be finished in 1 to 1 1/2 hours and it was. Carol was very friendly and quick getting all paperwork done. Checkout was a breeze
DealerRater Review
- March 24, 2021
This is the second week I've had a flat tire and Jason K was so professional and helpful! He's an excellent service representative.
DealerRater Review
- March 24, 2021
Thanks to Samy, I am now on my 8th Mercedes! And thanks to Jason, I would not go anywhere else for Service!! I purchased from other dealers, but its great to be back!!!
DealerRater Review
- March 24, 2021
Jason continually provides outstanding customer service. He always keeps me updated throughout the service process and effectively communicates great advisory regarding service needs. Outstanding always!!!!
DealerRater Review
- March 23, 2021
The dealership continues to offer friendly and professional services. The dealer takes The time to explain information to you about your car. Services are prompt!
DealerRater Review
- March 23, 2021
The service was prompt the employees were respectful kind and very professional I enjoyed my experience and will definitely be returning I have a few more things I need serviced on my car and look forward to my return visit.
DealerRater Review
- March 23, 2021
Very helpful and knowledgeable.. Work was done in a timely manner and loaner car was greatly appreciated..Driver very curtious and friendly. Would recommend to friends!
DealerRater Review
- March 23, 2021
Mercedes of Wilmington is top of the class with fantastic customer service interested in customer satisfaction. πŸ‘Œ My service advisor, Jason is the best. Thank you.
DealerRater Review
- March 23, 2021
Good service team - they make it easy to book an appointment, they get you in and out with no surprises, and treat you like a friend
Google Review
- March 22, 2021
VIC is AWESOME! Loved working with him & very helpful ! Derrick is awesome as well. Highly recommend shopping with this dealership
Google Review
- March 22, 2021
I have been a Mercedes-Benz of Wilmington customer for many years and the customer service I receive never ceases to amaze me. I bought a new vehicle over the weekend and the experience was seamless. Working with Vic and Derek was such a pleasant experience. What a dynamic team.
DealerRater Review
- March 22, 2021
Very pleasant and professional personnel from the time out walk in the door until you leave. The service is always professionally done and they keep you updated on your service until it is completed.
DealerRater Review
- March 22, 2021
The service staff, especially Jason and Carol made servicing my car. I was happy to use the coupons that Mercedes-Benz emailed me. My car purrs like a kitten!!!
DealerRater Review
- March 22, 2021
The Service team were very professional and helpful. I will return for future service. No additional comments. Xxx xxx xxx xxx xxx xxx xxx xxx
DealerRater Review
- March 22, 2021
Carol and team were amazing! This was my first visit to the dealer and my experience was great. I was greeted at the door, given instructions for drop off and escorted safely through the facility for a tour. Communications were clear and the entire experience exceeded my expectations. My service was...
DealerRater Review
- March 21, 2021
They took time to make the right diagnosis, and fixed the problem. I feel it took longer than i hoped. But the quality of work justified it in the end.
Google Review
- March 21, 2021
I hate buying cars and dealing with condescending male salesmen, so it was a pleasant suprise and a great experience working with Samy Hamza at this dealership. He was friendly, knowledgeable, and patient. I ended up with the exact car I wanted. Samy went out of his way to accomodate my situation,...
DealerRater Review
- March 20, 2021
My visit was magnificent too say the least and the.staff was courteous indeed being a first time customer. The hospitality along with the service of my vehicle made me very very well pleased.
DealerRater Review
- March 20, 2021
I found it easy to schedule a last minute appointment. The issue with my car was diagnosed and repaired quickly. The overall service experience was excellent.
DealerRater Review
- March 20, 2021
I have been dealing with this dealership for years the people the service overall concern for myself and my vehicle has been great and the service is always superior
DealerRater Review
- March 19, 2021
The service was great and done in a timely manner. Its always a pleasure bringing my car in for service. Its never a long wait.
DealerRater Review
- March 19, 2021
Very Clean place. very professional handling by staff. Service adviser was very Respectfully and very polite. After service also very professionally handed. If got a chance I will definitely go back again.
DealerRater Review
- March 19, 2021
My sales representative, Shelby Donnelly, was outstanding! She made the entire buying experience exceptional. Also, Derek Wimbish, the sales manager, was phenomenal and incredibly responsive.
DealerRater Review
- March 19, 2021
This dealership is great to work with, it makes taking my car in for service easy and I know any issues will be resolved! I
DealerRater Review
- March 19, 2021
Got an appt for check engine light right away. They fixed the problem same day (: i always take my car to this dealership when i need work done.
DealerRater Review
- March 19, 2021
Tony got me in and out the service was wonderful every one treat me good when I come there I came and got a new tire
DealerRater Review
- March 18, 2021
From the time you enter the dealership to drop off your vehicle until the vehicle is complete the staff makes you feel very welcome. They also take great care of your vehicle while in their service center and complete the work as stated and on time.
DealerRater Review
- March 18, 2021
After a regular service and a battery replacement l experience an unusual problem. The SOS function was not working. The next day I contacted the service department and explained the problem. They said bring it in at my earliest convenience. So that afternoon l took it in and they worked on...
DealerRater Review
- March 18, 2021
Everything went well and smooth. As of right now I don't hear the issue that I was having anymore. If I do I'll be sure to give you a call. but overall thank you Jason
DealerRater Review
- March 17, 2021
Online appointment scheduling,Early morning and weekend hours. Took care of check engine failure within warranty with some urgency the very next day. Provided me with a Courtesy loaner.
DealerRater Review
- March 17, 2021
Overall experience was excellent. Professional. I recommend. The 25 word minimum for writing a review is unnecessary - I imagine this prompts some to decline this process.
DealerRater Review
- March 17, 2021
Alissa, our salesperson, was very helpful & responsive as usual, as this is our second purchase from her at Mercedes of Wilmington. MofW makes everything a breeze with their friendly & helpful staff!
DealerRater Review
- March 16, 2021
I was impressed by their professional and courteous service. Their prices for scheduled maintenance are better than other Mercedes dealers. The waiting area needs a facelift.
DealerRater Review
- March 16, 2021
The service was quick and I was satisfied with the care of my vehicle. I had the ability to use my tire warranty to replace a tire with a slow leak.
DealerRater Review
- March 16, 2021
So all went well at the beginning, except I had a hard time finding my car and also being called when completed. As for the call, I know Jason changed my number on his paperwork, but unsure if it was changed in the system as my number on my copy shows the incorrect number still. As for picking my...
DealerRater Review
- March 16, 2021
Jason is and always has been a pleasure to work with he always makes me feel as though Im getting the best value for my dollar thats the reason I come and keep coming to Mercedes Benz of Wilmington
DealerRater Review
- March 16, 2021
Shelby is a wonderful person as well as a dynamic sales lady. On the other hand Si Is the greatest as a Finance Manager. Thank you both.
DealerRater Review
- March 15, 2021
Jason and Carol in Service Department are excellent with everything. Theyre very professional and get you out in a timely fashion. Great service from dropping it off to Picking it up!
DealerRater Review
- March 15, 2021
I always get first rate service at MB Wilmington. They respect my time. Service gets it right first time! I like the email updates to remind me that it is service time!
DealerRater Review
- March 15, 2021
Mercedes service department is fast, courteous and friendly. I recommend them if you want reliable service for your vehicle and their service cost is reasonable.
DealerRater Review
- March 15, 2021
Everyone,from reception to service desk,shuttle driver very friendly and helpful. Received phone call when service completed and pick up driver was virtually at my doir!
Google Review
- March 12, 2021
When you go here, please ask for Vic and Derek. These two professional gentlemen really took care of me and my family. Absolutely the best Mercedes experience I've had thus far. I walked out of there with exactly what I wanted and I am completely satisfied with my purchase. I would give 10 stars if...
DealerRater Review
- March 12, 2021
The service advisors were very helpful and courteous and I highly recommend taking your vehicle to Mercedes Benz of Wilmington for your service needs. I live in West Chester, PA, but Ill be taking my vehicle to Delaware going forward.
DealerRater Review
- March 12, 2021
The staff is always pleasant!!! They are always detailed when explaining pricing, service, and additional options. I would recommend this location to anyone for sure.
DealerRater Review
- March 12, 2021
Requested a time for pick up and the car was ready. I feel the one sentence says it all Have a great weekend. Thank you.
DealerRater Review
- March 11, 2021
Very professional and excellent customer service. Service Advisor Carol is my go to person and she is one of the best in the business. There are not enough words to describe how pleasant my customer experience was.
DealerRater Review
- March 11, 2021
Samy provided us with the best car buying experience of our lives. He was extremely knowledgeable about our vehicle and was able to answer all of our questions to our satisfaction. We will surely return to Mercedes-Benz of Wilmington for our future car purchases.
DealerRater Review
- March 11, 2021
Great place to both buy and service your car. Everyone was extremely helpful solving our issues and would definitely refer our friends. Five stars all around
DealerRater Review
- March 11, 2021
The best dealership Ive ever dealt with! Great customer service and a good parts department. I always feel as if Im in good hands when I bring my suv in for service. Jason was excellent!
DealerRater Review
- March 11, 2021
Reasonably priced and courteous service. The staff were quick and efficient. They got me out in less than two hours. Jason did an incredible job
DealerRater Review
- March 11, 2021
Ive had the opportunity to visit a few MB dealerships and Wilmington has consistently demonstrated superior customer service. It seems like the employees are one big happy family.
DealerRater Review
- March 11, 2021
This was my second trip to the dealership in 2 weeks, this time for a blown tire. Jason got me right in after being unloaded from the tow truck, and did the update as well to save me another trip in.
DealerRater Review
- March 11, 2021
I love this dealership everyone is so friendly Tony in service is always amazing and attentive. I receive the same quality service every time. Jacklyn and Shelby in sales are also amazing super personable. I love it here. You guys have a customer for life.
DealerRater Review
- March 10, 2021
It was a pleasant experience. Tony was very friendly and informative. The quality of the service was excellent and thorough. Waiting area was clean and neat.
DealerRater Review
- March 10, 2021
Carol in the service department is the best. She listens, is responsive, communicates status, gets things done quickly and right, and is an overall pleasure to deal with.
DealerRater Review
- March 10, 2021
Carol Wilson was and is outstanding in every way. I totally appreciate her customer focus. She is extremely knowledgeable, professional and thorough. Thank you very much!!!
DealerRater Review
- March 10, 2021
Outstanding work, service and professionalism. I just switched from another dealership and found this to be a pleasant experience. Carol was great and a joy to deal with
DealerRater Review
- March 10, 2021
Jason made me aware of what service was needed. Also brought my car in dirty and left in a clean car. Outstanding Service from check in to check out. Thank you.
DealerRater Review
- March 09, 2021
The prompt, professional service from Tony and the service department was quite impressive. The quick turnaround, diagnosis and communication made us glad to we took our car this this shop.
DealerRater Review
- March 09, 2021
Carol is great! She kept me informed of the status of my car. The dealership employees are nice and helpful. The premises are well maintained and clean.
DealerRater Review
- March 09, 2021
Great service! Service department is always consistent and great with customer service. Waiting area and show room is comfortable and friendly. Cant wait until Covid is over.
DealerRater Review
- March 09, 2021
The staff was very helpful and pleasant. Car was completed in a timely manner. Pick was easy. I have been very satisfied eith service departments.
DealerRater Review
- March 09, 2021
Excellent service and a very helpful, knowledgeable staff. They were very attentive and provided exemplary services including giving me a ride home, delivering my completed vehicle to my home the following day.
DealerRater Review
- March 09, 2021
Satisfied with my appointment with Carol . Very quick not waiting to long , its a breeze . Well done and the caution and recommendation with the quote provided . Thanks , surely will follow the recommendation for another appt .
DealerRater Review
- March 09, 2021
It was great service. Advisor was attentive to what we were attempting to achieve and thats exactly what we did. Great job! I would recommend.
DealerRater Review
- March 09, 2021
MBOW provided excellent hassle free service! Pick-up and delivery was easy. Loaner car was clean and neat. My car was cleaned and returned the same day. Great Job!
DealerRater Review
- March 09, 2021
Satisfied with my appointment with Carol . Very quick ,waiting time not too long as what I expected , its a breeze . Well done and the caution and recommendation with the quote provided . Thanks , surely will follow up the recommendation for another appt .
DealerRater Review
- March 08, 2021
I loved the service we received and Tony was on top of things. The car is running well. I an confident that they covered everything.
DealerRater Review
- March 08, 2021
Great service team! Ive worked with them over over the past 15 years. Ive had multiple vehicles that have received service at this dealership.
DealerRater Review
- March 08, 2021
Excellent service could not have more pleased staff outstanding work was done in record time personnel was so accommodating made a terrible time easy and comfortable
DealerRater Review
- March 08, 2021
First time receiving service at this dealership. Staff was friendly. Waiting area was average, and the wait time was not unreasonable. Priced a little high despite special.
Google Review
- March 07, 2021
Excellent customer services , the salesman is fantastic. I will recommend him to anyone looking for a car. Very friendly, answered all my questions in real time.
DealerRater Review
- March 06, 2021
Tony is always polite and courteous. Getting the job done is what he does. He continues to update you on the process of my vehicle and provide me with recommendations that are reasonable. Every since working with Tony it has been a true pleasure and privilege.
DealerRater Review
- March 05, 2021
Staff of great and always friendly and helpful.I really dont have much more to say. I hope to continue leasing cars from them right now I have 4
DealerRater Review
- March 05, 2021
Anthony, is a phenomenal Service Advisor. He is pleasant and attentive to your service needs. The whole team at Wilmington has been great during my visits.
DealerRater Review
- March 05, 2021
Mercedes-Benz Wilmington is extremely well run. Everything from sales to service is professional. I have done business with this dealership for many years and have never been disappointed.
DealerRater Review
- March 05, 2021
Staff of great and always friendly and helpful.I really dont have much more to say. I hope to continue leasing cars from them right now I have 4
DealerRater Review
- March 04, 2021
Office representatives in customer service dept are professional, knowledgeable, & competent. The service dept itself has declined in providing quality service. During vehicle service they needed to be reminded to wash & vacuum the vehicle prior to customer delivery.
DealerRater Review
- March 04, 2021
We had an exceptional sales experience with Dru and Rick! And we have been having our cars serviced with Jason for years and we have always received excellent service! We highly recommend Mercedes Benz of Wilmington.
DealerRater Review
- March 04, 2021
Did dealership in Wilmington Mercedes was a great experience very warm friendly courteous show lots of courteous I would recommend anyone Mercedes to go there the hospitality there is amazing and the wait was not long at all
DealerRater Review
- March 04, 2021
Very pleased with my recent service. My faithful ml350 has a new life. 173000 miles and just breaking in. I do all my own services, but this time I was over my head. Thanks Mercedes of Wilmington!
DealerRater Review
- March 04, 2021
As always, Mercedes Benz of Wilmington provides top-notch service. Tony is very professional and a pleasure to communicate with. The entire service team is great.
DealerRater Review
- March 04, 2021
Excellent service, Tony was upfront about anticipated maintenance. Shelby was extremely helpful in getting appraisal information to me quickly. Both employees were exceptional. I would highly recommend MB of Wilmington for sales and service.
Google Review
- March 04, 2021
Very good experience!! Staff was very helpful and friendly had the type of vehicle I was looking for at a great price.They explained all features and options in detail.I would highly recommend this dealership to anyone that is looking to purchase a vehicle
Google Review
- March 03, 2021
Had a great experience with Vic and his co-workers, everyone was so friendly and very inviting. Personality plus in this dealership !
Google Review
- March 03, 2021
Very good experience!! Staff was very helpful and friendly had the type of vehicle I was looking for at a great price.They explained all features and options in detail.I would highly recommend this dealership to anyone that is looking to purchase a vehicle
Google Review
- March 03, 2021
Mercedes- Benz of Wilmington provided a great leasing experience from our first initial contact through vehicle delivery. No surprises during the process, not a typical highway dealership experience. Our sales consultant, Alissa, was attentive and moved our deal through the process efficiently. 5...
Google Review
- March 03, 2021
I arrived at the dealership with the intention to buy a certified pre-owned 2017 E300. I was greeted by Vic Magarov who was very friendly and informative. After buying the car, many issues were discovered (broken USB ports, faulty window, and other minor problems). To their credit, I called and they...
DealerRater Review
- March 03, 2021
I switched from Westchester to Wilmington based on the service departments skill, professionalism, customer service skills, and communication. Great friendly staff. Highly recommended. Makes service bearable.
DealerRater Review
- March 02, 2021
Good service knowledgeable salesperson .definitely very happy about staff. Price excellent.next time I can buy my friends and family member. Dru Brahmbhatt sales person very knowledgeable help full he knows business that why we buy our next suv and we can buy again next month my family member
DealerRater Review
- March 02, 2021
Your service rep, Carol is excellent!!! She is extremely professional, knowledgeable and possess great people skills. Great working with her now and look forward to working with her in the future!!!
DealerRater Review
- March 02, 2021
Good service knowledgeable salesperson .definitely very happy about staff. Price excellent.next time I can buy my friends and family member. Dru Brahmbhatt sales person very knowledgeable help full he knows business that why we buy our next suv and we can buy again next month my family member
DealerRater Review
- March 01, 2021
Jason was spectacular! I had a roadside emergency and a Jason was able to fit me in, get me out and calm me down. A very pleasant and comforting experience.
DealerRater Review
- March 01, 2021
Custom ordered my vehicle, went above and beyond to ensure I received all features I wished for, pleasant to deal with, kept me in the loop every step of my purchase!
DealerRater Review
- March 01, 2021
I returned to this dealership for a second purchase. Not only because my first sales experience, with Alissa, was awesome, but the finance, and service here, are also wonderful.
DealerRater Review
- March 01, 2021
The dealership is no different than Any other the people made my experience great. I liked that I was able to speak with a tech to discuss any maintenance requirements also . These servays are not something I appreciate sorry.
DealerRater Review
- March 01, 2021
People at dealership were courteous and knowledgeable. The service was performed in a timely fashion and signing up online made it super easy to do
DealerRater Review
- March 01, 2021
Very efficiently run, but dont know about the over-all service yet, inasmuch as Ive only driven the car home from the shop since the service was completed. Lots of service people to help the customer.... well staffed.
CarGurus Review
- February 28, 2021
Great customer service. The staff was knowledgeable and attentive. Made this car buying experience very easy.
DealerRater Review
- February 27, 2021
Personnel were professional and very accommodating. The service overall was great and I would recommend this location and the people to others. We had a great experience
DealerRater Review
- February 26, 2021
My visit and buying experience at Mercedes-Benz of Wilmington was one of the best I had ever experienced when looking to purchase a car; no pressure or fast talking, just friendly, polite, and professional service. The sales person (Rick) was very knowledgeable and along with input from the Manager...
DealerRater Review
- February 25, 2021
Shelby was great! I will give her a 25 if I rated her Ten being the highest. My financing was great also. Si did great as well in Financing.
DealerRater Review
- February 25, 2021
My experience as this dealership was good. My service advisor, Jason went over every detail, h answered all my question, so I'm totally satisfied. The staff at the dealership was very helpful, while I was waiting. I will be back, for for service on my vehicle.
DealerRater Review
- February 25, 2021
I had a very easy and pleasant experience. The salesperson was very informative and friendly, These folks made it worth my while to purchase a very nice 2014 E350.
Google Review
- February 25, 2021
I arrived at the dealership with the intention to buy a certified pre-owned 2017 E300. I was greeted by Vic Magarov who was very friendly and informative. After buying the car, many issues were discovered (broken USB ports, faulty window, and other minor problems). To their credit, I called and they...
DealerRater Review
- February 24, 2021
Great bunch of folks, every one of them. Never a problem when I bring them my vehicle. Jason is always helpful and keeps you updated.
DealerRater Review
- February 24, 2021
Overall fantastic experience, wouldnt buy or service my car anywhere else. Top notch Sajed and service team, they make you feel like you are part of the Mecedes Benz family!
DealerRater Review
- February 24, 2021
Excellent service. Very responsive to customer needs. They go above and beyond to take care of you. Very happy client. Thank you very much. Will go there again when needed.
DealerRater Review
- February 23, 2021
I am very pleased with Mercedes dealership in Wilmington ,the general mgr and Jason in customer service are always helpful to my needs , my car gets the greatest care the service is excellent..........,,,.....::::::.........................................
DealerRater Review
- February 23, 2021
Hello, I went to your dealer for the first time the short time that I was there it was a good experience. Thank you for the excellent service.
DealerRater Review
- February 23, 2021
Best service I received in years, by far better than Mercedes of Cherry Hill, and Mercedes of Devon combined. I was updated about what was going on, estimate time frame of completion. Everyone were polite, it was the best service in years. The service at the other locations these past few years...
DealerRater Review
- February 23, 2021
Check in with Carol was great. I was nervous about what could possibly be wrong with my car. She made me feel better with her great sense of humor.
DealerRater Review
- February 23, 2021
It was a pleasant experience. As usual Carol was very helpful and friendly. The work was done in a timely manner and I was notified immediately.
DealerRater Review
- February 23, 2021
As always, the experience was very easy and professional. The team there goes above and beyond making sure work is done well and in an efficient manner so as not to take up too much of your day.
DealerRater Review
- February 23, 2021
Service was great had me in and out in a timely fashion they even washed my car I was very happy with the service department
DealerRater Review
- February 22, 2021
Samy Hamza was my salesperson (superior in every way) He listened, delivered and was the reason my 2021 was purchased from Wilmington. Everyone wishes to have a salesperson such as he.
DealerRater Review
- February 22, 2021
Unrivaled customer service coupled with brand-specific expertise results in excellent value. MB of Wilmington team members we have worked with have been considerate of our time and operate with a shared sense of urgency.
DealerRater Review
- February 22, 2021
The service personal was friendly, professional and helpful. She was patient with me the whole entire time. Provided me with details about the service I needed for my vehicle.
DealerRater Review
- February 21, 2021
There was a problem. Carole solved the problem. Goodwill was saved. Always a good experience with Mercedes, Wilmington. That's it in a nutshell. Don't have 25 words....
DealerRater Review
- February 19, 2021
I ve been doing business with Merceds Benz of Wilmington for over 15 years .Ive always had good service and there.The showroom is always clean and the staff is always professional
DealerRater Review
- February 19, 2021
I questioned some of the work and labor costs but my car is running better than ever! Im not going anywhere else for service again. Thank you MB of Wilmington!
DealerRater Review
- February 18, 2021
Excellent experience every time I am there. The people are committed to making sure their customers are cared for, and problems, needs resolved!thank you
DealerRater Review
- February 18, 2021
Awesome experience at the Dealership today. Updated continuously by service representatives, always friendly and accommodating. Explained all service in great detail and recommended things I should probably get done in the near future.
DealerRater Review
- February 18, 2021
This dealership completed all work in a timely manner while keeping me informed along the way. They always answered questions quickly and everyone I spoke with was knowledgeable and very pleasant.
DealerRater Review
- February 18, 2021
Jason in the service department is always helpful and very knowledgeable. I trust Mercedes-Benz of Wilmington Delaware to do quality repair work on my car
DealerRater Review
- February 17, 2021
I have been having my car serviced at this dealership for the past 4 yearswouldnt go anywhere else! Theyre great. Best service.
DealerRater Review
- February 17, 2021
Excellent Service Easy appt Nice waiting area Fast Service Great support Awesome product knowledge Car was clean and ready Advice on summer vs winter tires
DealerRater Review
- February 17, 2021
This dealership is reliable and efficient and do great work and I love going there to do my car so let them continue to do there great work
DealerRater Review
- February 17, 2021
Jason was awesome! My first time there I normally go to west Chester... just moved to this area from PA! Look forward to buying new car in the fall! Thanks
DealerRater Review
- February 17, 2021
The shop was clean, the people were polite and I was treated with great kindness. Carol was very helpful! They were so much better then the dealership in Milford! I will definitely use them again!
DealerRater Review
- February 17, 2021
Fantastic. They pick up my car in MD for service and return it every year. Never a hassle and always first rate customer service. Will continue to do business with them, to include buying our next car at some point down the road
DealerRater Review
- February 17, 2021
I always have fast, good priced service when I come here and today was no different. Even though there was a unexpected issue Jason K came out to personally talk to me about it.
DealerRater Review
- February 17, 2021
Jason was awesome! My first time there I normally go to west Chester... just moved to this area from PA! Look forward to buying new car in the fall! Thanks
Google Review
- February 15, 2021
Mercedes- Benz of Wilmington provided a great leasing experience from our first initial contact through vehicle delivery. No surprises during the process, not a typical highway dealership experience. Our sales consultant, Alissa, was attentive and moved our deal through the process efficiently. 5...
DealerRater Review
- February 15, 2021
Mercedez of Wilmington is further from me but the staff is very nice and very professional therefore I don't mind the long drive. Great job
DealerRater Review
- February 13, 2021
Bought the car the previous week and while I opted everything was setup for me to go, I had to bring the car back for the concierge service. They kept it overnight to ensure everything was good. I got a loaner. Staff was courteous. No issues.
DealerRater Review
- February 13, 2021
Very professional and friendly staff. Work done properly and quickly. I will return to this dealership for service work in the future. The loaner car was really appreciated.
DealerRater Review
- February 13, 2021
Been getting services at Wilmington for years. Always happy with them. Fast appointments and fantastic work and the prices are great too. Jason is the best.
Google Review
- February 11, 2021
Had a great experience with Vic and his co-workers, everyone was so friendly and very inviting. Personality plus in this dealership !
DealerRater Review
- February 11, 2021
Nice drop off. Lot attendant was nice and the write up was fast. Small mix up during exit and Tony fixed it promptly. . Waiting room is nice
DealerRater Review
- February 11, 2021
My go to dealership although not the closest. Honest, available, and very thorough in the work they do. My service advisor gives it to me straight and they provide great pricing. A must visit for those looking for reliable and dependable dealership service
DealerRater Review
- February 11, 2021
Lovely experience! Jason service advisor is awesome! My tech Joel is great too! Waiting area is nicely appointed! Social distancing accomplished! Enjoyed the text reminder day before appointment!
DealerRater Review
- February 11, 2021
Great service. Told me exactly what was being done and cost. Great that I got a loaner and did not have to worry about waiting with the COVID-19.
Google Review
- February 10, 2021
I was sold a vehicle which had some major issues and needed to trade it in for a more reliable & safer vehicle ( which had me very upset to the point that I didn't even want to work with the dealer who sold me the vehicle any more). I explained my situation to the manager, Pat Oliveto & he...
DealerRater Review
- February 10, 2021
Very well organized and well run internally from the initial scheduling of service date and evaluation And repairs made to the vehicle. Fred did and outstanding job keeping me informed and updated on the vehicle. I would recommend service service center based upon performance but I would also...
DealerRater Review
- February 10, 2021
Problem not resolved. They couldnt reproduce the noise so I will need to bring back in. People who work there are quick and courteous.
DealerRater Review
- February 10, 2021
Alissa was awesome! Super helpful and not too pushy. Made the transaction so easy. Answered all our questions and even helped with ending my existing lease.
DealerRater Review
- February 09, 2021
This dealership has being doing my car the past 6 1/2 years, they are friendly and professionals. But if someone spends over $1500 you should al least wash the car.
DealerRater Review
- February 09, 2021
Fred was very kind and knowledgeable. I was nervous that my check engine light meant I would be shelling out a large amount of money. Although that ended up being the case, Fred broke down exactly what work needed to be handled immediately, which made things seem less intense. Overall good experience.
DealerRater Review
- February 09, 2021
Ive never had a bad experience at Mercedes Benz of Wilmington, the staff is always so warm and accommodating! The facility is always an enjoyable environment to be in and the customer service is excellent as well. I always look forward to coming back because my needs are always handled with care and...
DealerRater Review
- February 09, 2021
As always great service. Tony was wonderful to work with. Very thorough and great personality! Very knowledgeable and was able to answer any and all questions.
DealerRater Review
- February 08, 2021
What a great experience! Staff was really helpful and made everything easy and seamless. Really great price for the vehicle and everything was explained in detail!!!
DealerRater Review
- February 08, 2021
Superb and top of the line service!! Fred took very good care of me and made sure that me and my wife were comfortable in the lounge where we look at some beautiful vehicles that we are thinking about purchasing next year. We appreciate this dealership and how they value us.
DealerRater Review
- February 08, 2021
Ive been very pleased with Fred Boyce and the service Ive received at Mercedes Benz of Wilmington. I always bring my car there
DealerRater Review
- February 08, 2021
Tony is always a great help. Everything time I call with questions or if I need an appointment, He has the answer. Keep up the great work Tony.
DealerRater Review
- February 07, 2021
After two incompetent experiences with another dealership, a friend recommended Wilmington Mercedes. What a difference! The service is done correctly the first time, they are courteous, and the billing is fair, actually doing what they bill for! I have a Sprinter 3500, an Suv and a sedan, all having...
DealerRater Review
- February 07, 2021
Pleased with the friendliness and attention given during this vehicle transaction. Have enjoyed the service for past 10 years. Looking forward to same for next 10.
DealerRater Review
- February 06, 2021
I have already done this! Service was great but the app to make an appointment stinks. It does not tell you that you cannot get parts or a rental on weekends.
DealerRater Review
- February 05, 2021
From the time I walked in I was greeted with a smile. Everyone was professional and courteous, especially the service manager Jason. Great service overall, exceptional. Thank you.
DealerRater Review
- February 04, 2021
very good service got me right in and done in no time guys were friendly and patient with us and made sure we got best deal.
DealerRater Review
- February 04, 2021
Concierge service is top notch. From making the appointment to the courteous pick up and drop off, every aspect of our experience was perfect. Thank you MBOW!!!
DealerRater Review
- February 04, 2021
Amazing team, very helpful and professional. Shelby is so kind and generous to help me getting my dream car.Proud to be the owner of Merced Benz .
DealerRater Review
- February 04, 2021
The wilm dealership was very professional and courteous from this initial call to getting my vehicle worked on returnin to get it i rated a 5 star in all categories but only a 4 star in price my vehiclewas n/c as is was a recall but i think the rate i saw on the sheet at $169 hour is way above a...
DealerRater Review
- February 04, 2021
MB Wilmington is an excellent dealership with an efficient and professional service department. I have enjoyed my experience with them and have taken three different cars there.
Google Review
- February 03, 2021
Just had the best experience buying a CPO Mercedes from Dru and Vic at Mercedes-Benz of Wilmington. Dru and Vic listened to our concerns and worked with us to find a vehicle that made sense for us. They were both honest and upfront about the entire process and made sure everything went smoothly from...
Google Review
- February 03, 2021
I recently purchased a CPO MB and I was very impressed with the Service. I was only there for a few hours but I felt like family. They are very efficient and very passionate about their service. Thank you Wilmington MB!!!
Response from the owner Replied: Thank you for your business! We appreciate your feedback!
Google Review
- February 03, 2021
I had a great buying experience thanks to my salesperson Victor. He did everything he possibly could to assist me.Victor I thank you very much.
Google Review
- February 03, 2021
The people here are amazing!! I highly recommend buying a vehicle here!
Google Review
- February 03, 2021
I was sold a vehicle which had some major issues and needed to trade it in for a more reliable & safer vehicle ( which had me very upset to the point that I didn't even want to work with the dealer who sold me the vehicle any more). I explained my situation to the manager, Pat Oliveto & he...
DealerRater Review
- February 03, 2021
Excellent customer service...specifically, Jason was extremely helpful. Turnaround time was unexpectedly fast. Quality of work was up to par. Very satisfied with the end results
DealerRater Review
- February 02, 2021
Great dealership and staff made the delivery seamless and were able to do delivery and paperwork when it was convenient for my timeframe. Love they way they go above and beyond to meet my needs.
DealerRater Review
- February 02, 2021
Jason at the service department helped me with all that I needed. He was very exceptional. I really appreciate his commitment and dedication in handling my concerns. He is simply the best!
Google Review
- February 01, 2021
I had a great buying experience thanks to my salesperson Victor. He did everything he possibly could to assist me.Victor I thank you very much.
DealerRater Review
- January 31, 2021
Thankful Sammy was able to take care of us . With customer service like this we will be back . We were very happy how we were treated and purchase with our car
DealerRater Review
- January 31, 2021
Dru and Rick provided us with an excellent sales experience! And Jason and everyone in the service department have been providing us with exceptional service for many years. We highly recommend Mercedes Benz of Wilmington.
DealerRater Review
- January 31, 2021
This was a visit to get tires only. I found the receptionist a little snippy, other than that everyone was great. This is the end
DealerRater Review
- January 31, 2021
The customer service was great after visiting land rover and being over looked. It was a great day meeting Alissa who treated my sister and I with the utmost respect.
DealerRater Review
- January 30, 2021
Outstanding service! I was totally informed by the service adviser (Jason) about the work being done on my vehicle. I trust Jason and I highly recommend the Service Department at Mercedes Benz of Wilmington to get your vehicle serviced.
DealerRater Review
- January 30, 2021
Ill like coming to this place cause of Jason he know how to talk to his Coustemer and always happy to see him all
DealerRater Review
- January 29, 2021
Set up appointment easily. Service was completed within the estimated time and the waiting area is very comfortable , with laptop work spaces and charging available
DealerRater Review
- January 29, 2021
Toni my service .manager is Great!! He makes sure my experience is top notch and always accommodating. I grateful to have him as my service advisor
DealerRater Review
- January 29, 2021
Tony was very accommodating and friendly. Service department was well organized. MB needs to be more tech friendly and reduce all the paper receipts and description of work performed. Time to just email the paperwork!
DealerRater Review
- January 29, 2021
Jason and his team did an excellent job on my vehicle. All aspects were professionally handled. New tires, brakes as well as a complete 50000 mile service check.
DealerRater Review
- January 29, 2021
I travel over an hour to get service there and their fees beat the dealers in NJ. Their parts are way cheaper and no tax
DealerRater Review
- January 29, 2021
Jason who coordinated the servicing of my vehicle was top notch. Knowledgeable, efficient, personable, responsive, etc. He very appropriately contacted me with advice for needed work. The person in the loaner dept. was also excellent; I was out with a car very efficiently. Two areas were less...
DealerRater Review
- January 28, 2021
Highly professional service! They were very efficient, friendly, and kept me informed every step of the way. Frequent texts & phone calls. I will definitely use them again.
DealerRater Review
- January 28, 2021
Taking great care of us when we need service. Jason knows us and our car so we can get on with service seamlessly. Hope to have a long relationship.
DealerRater Review
- January 28, 2021
Been using MB of Wilmington's service department for many years..Always top notch service. Jason is the best! One of the best Loaner Departments out there as well.
DealerRater Review
- January 28, 2021
My service was fast and efficient. Recommendations were given for future service needs. Carol was polite, knowledgeable and kept me informed of service, recommendations and timing as I waited.
DealerRater Review
- January 28, 2021
Had my prepaid scheduled service done recently and as usual it was a seamless pleasure dealing with my service rep Carol. Vehicle was delivered exactly according to wait time quoted.
DealerRater Review
- January 28, 2021
Great service and accommodations. I really and truly appreciate the love that MB of Wilmington gives. A caveat of upscale machinery and staff members that mirror the level of vehicles that are sold. This is an experience that every consumer should experience to get a true flavor of professionalism...
DealerRater Review
- January 28, 2021
The valet service for my service plan has been a great help, as its hard to get away from home with the kids taking online school. Thank you.
DealerRater Review
- January 28, 2021
We had a wonderful experience at this dealership ! Shelby was very professional, knowledgeable & accommodating. The buying experience was a process that we were not looking forward to after a unpleasant experience elsewhere. We definitely would recommend her and this dealership!
DealerRater Review
- January 28, 2021
Always a great dealership to to work with. They are trust worthy and treat you like family. They are the only Mercedes Benz dealer I will ever use
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 27, 2021
Ive been taking my Mercedes Benz to MB of Wilmington since I bought my first Benz in 2003. They offer reliable service in a pleasant environment.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 26, 2021
Professional and courteous, the team took great care of me. I was passing through Wilmington when my tire warning light came on. They got me in and out in under two hours.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 26, 2021
Carol is awesome,I called in frantic about my Mercedes. I spoke with Carol and she knew exactly what it was. And she was correct. I love my Mercedes Benz of Delaware. They are so professional and knowledgeable.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 26, 2021
It was my first time in your dealership just getting my oil done and car looked over, service was great and I will be coming back for some more work in the future.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 26, 2021
From the showroom to the parts department everyone is extremely helpful and friendly. Since my first visit in 2004 til now the experience has been superb
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 26, 2021
Always treated well! Why do I have to type 25 words to submit this, this is stupid that I have to write all of this just to submit this survey! I will not complete anymore of these!
Mercedes-Benz of Wilmington Replied: Thank you for your business!
Google Review
- January 26, 2021
I recently purchased a CPO MB and I was very impressed with the Service. I was only there for a few hours but I felt like family. They are very efficient and very passionate about their service. Thank you Wilmington MB!!!
Response from the owner Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 25, 2021
Excellent sales and service. Service department operates with genuine concern, detailed, and timely. Alyssa, Fred, and Mike went above and beyond. Finance manager was courteous and helpful as well.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 25, 2021
Great dealership with great people that really care about their customers. If you're going to make me do a 25-word minimum that I'm just going to go blah blah blah blah blah blah until 25 words are met it's ridiculous.
Mercedes-Benz of Wilmington Replied: Thank you for the feedback. We do not oversee Dealerrater.com, however, we will forward the feedback to them.
DealerRater Review
- January 25, 2021
They always do a great job with servicing our vehicles. They are efficient and quick. Everybody is always so accommodating and they honor coupons that we bring in our find the best prices for us.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 25, 2021
Carol, my rep., gave me the best of care. My car stopped when I was on the road. She offered a couple of options, help me work thru them and got me set up with a rental by the time I got back to the dealership. This to a lot of stress off me!
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 23, 2021
It was good experience a good service Friendly friendly peopleGood team very good place The service team is excellent very helpful Tony was amazing and very helpful with everything thanks Mercedes
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 22, 2021
Truly outstanding after all the horror stories folks tell about owning a high-end vehicle with respect to cost. Jason put all fears to bed, told me that Mercedes-Benz of Wilmington is my new home, and gave me the tour of the facility. The times and days we live in now let us know that no day is...
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 22, 2021
I received great friendly service at the Mercedes Benz of Wilmington. The time taken to perform the services necessary was pretty good. No complaints here.
Mercedes-Benz of Wilmington Replied: Thank you for your business! We appreciate your feedback!
DealerRater Review
- January 22, 2021