Edmunds.com - Service Review
- June 09, 2019
Left by Curtis
Efficient and friendly.
Edmunds.com - Service Review
- May 24, 2019
Left by Ryan
From the sales department to service department to general manager, everyone is very helpful and they follow through. Best car buying experience and maintenance experience Ive had.
Edmunds.com - Service Review
- May 10, 2019
Left by Viki
Fantastic Service as always. Great experience everyone is so friendly, helpful and professional
Edmunds.com - Service Review
- May 09, 2019
Left by RenoJeep
Service was quick. Employees were helpful and friendly.
Edmunds.com - Service Review
- April 09, 2019
Left by KD
The entire experience was very enjoyable. Nick is the ultimate professional and a very kind and helpful person. He actually made it fun! The appointment was booked on-line, and they were ready for my Jeep at the stated time. The work was finished earlier than expected allowing me to pick it up...
Edmunds.com - Service Review
- March 30, 2019
Left by Jim
I want to say how great the people at Lithia are in the service dept. I couldn't believe how fast they got my jeep in to fix a warranty problem, especially a shout out to Charles, you are the man, thanks for the great service, and to Jose, the QC man, you are pretty sharp, for finding the problem...
Edmunds.com - Service Review
- March 13, 2019
Left by Bob
Outstanding! Your team figured out the problem, when no one else could.
Edmunds.com - Service Review
- March 06, 2019
Left by BPM
Nick Peele does a great job talking honestly and advising on the services my vehicle needs to be maintained on top condition.
Edmunds.com - Service Review
- March 03, 2019
Left by Mike
Good quick service.
Edmunds.com - Service Review
- February 23, 2019
Left by Misael
Our service writers was a true professional and a scholar we went in for a simple synthetic oil change on our 2017 Jeep Compass we didnt have an appointment but he managed to get us in and out of there in a timely order he was really friendly I will debe back to see him in the future with all my...
Edmunds.com - Service Review
- February 13, 2019
Left by SheaMead
My Service was outstanding. Everytime I come in I work with Nick and he is nothing but exceptional. He always goes above and beyond to make sure I am taken care of, as well as comfortable while I wait, or have a ride to take me back to work. Nick is very good at communication and keeping me in...
Edmunds.com - Service Review
- February 12, 2019
Left by SatisfiedCustomer
I bought my Jeep in 2004 and the people at Lithia Jeep have kept it running in tip top shape ever since . . . it has 118,000 miles and runs as good as it did when I left the lot. Everyone I've worked with there--Hugo, Nick, Charley--have been the best!
Edmunds.com - Service Review
- February 05, 2019
Left by John
Great service, Tony kept me informed as to what was going on. Repairs were done on time and covered by my extended service contract.
Edmunds.com - Service Review
- February 03, 2019
Left by Jimbo
The service rep was very helpful and saw that all work was done.
Edmunds.com - Service Review
- January 27, 2019
Left by MarkAlexander
Charlie once again came to my rescue and facilitated the service of our vehicle when I was informed by other representatives that service would need to be scheduled when we would be out of town. We were in a jam as service was due but unfortunately we would be in town for a brief period of time...
Edmunds.com - Service Review
- January 23, 2019
Left by Shayna
Got me in the next day for a full service and it was done before they said it would be. Very pleased!
Edmunds.com - Service Review
- January 22, 2019
Left by Tomntay
Great and quick customer service!
Edmunds.com - Service Review
- January 16, 2019
Left by Marc
This was my 3rd oil change on my Jeep Renegade and as always everyone is very courteous and professional.
Edmunds.com - Service Review
- January 15, 2019
Left by Mike
Took my wife's Journey in for a recall. The personnel were knowledgeable and very polite. They said the service would take 1 hour and only took 45 minutes. Nick was very helpful.
Edmunds.com - Service Review
- January 13, 2019
Left by Rippee137
I went in to take care of some recalls in my Jeep. I had made an 8am appointment and they opened up at 8am exactly. I was able to check my car in quickly and the service itself took under an hour. Very pleased.
Edmunds.com - Service Review
- January 12, 2019
Left by AAA
I was in and out in 30 min. for a recall and rotate of my tires
Edmunds.com - Service Review
- December 19, 2018
Left by Anthony
Simple, fast, and easy. Thank you.
Edmunds.com - Service Review
- December 18, 2018
Left by Kirsten
The service was done in a timely manner, and my Jeep is running smoothly! The staff was professional, courteous and kept me informed!
Edmunds.com - Service Review
- December 15, 2018
Left by 2018Jeep
Took a while for anyone to greet me, but after that, the service, time frame, and professionalism was great.
Edmunds.com - Service Review
- December 15, 2018
Left by Phil
Service Department was great. Addressed the recalls and my concerns with my Ram 1500 Ecodiesel. Everything taken care of. Good experience.
Edmunds.com - Service Review
- December 15, 2018
Left by Qualitywork
My sons side mirror was fixed within 24 hours. Very kind and helpful staff!
Edmunds.com - Service Review
- December 15, 2018
Left by Debbie
I would not take my Jeep Liberty anywhere else to be serviced. Nick has always been honest with me and the work that needs to be done. The best team at Lithia Chrysler Jeep of Reno!!!!
Edmunds.com - Service Review
- December 11, 2018
Left by Bob
Professional and to the point.
Edmunds.com - Service Review
- December 05, 2018
Left by DebbiHergert
As always, my service advisor - Nick Peele - was amazing
Edmunds.com - Service Review
- November 30, 2018
Left by Srissone
The service rep,Charles,did a great job in locating the right tire size, mud and snow, for my jeep. The tires are even made in America. Great job,as always.
Edmunds.com - Service Review
- November 28, 2018
Left by dan
It's always a pleasure to work with Chrysler's service dept. They go out of their way to provide quality knowledgeable service. I always work with Charlie if possible, but have had others help me over the years who are very relivable also. I have had all my vehicles serviced here since 1992.
Edmunds.com - Service Review
- November 24, 2018
Left by sandy
Quick, staff in service department great
Edmunds.com - Service Review
- November 23, 2018
Left by Jason
Bob my service manager was awesome, got me in and out without any issues. Robert Black (my sale guy) is one of the best in the business...
Edmunds.com - Service Review
- November 16, 2018
Left by Kim
I called the day before and spoke with Nick. He was very personable and arranged an appointment for me the very next morning! I took the car in @ 7 am and had it back by 2pm that afternoon! Lucky for me they found no additional work, so I paid the price I was quoted and nothing more. Thank you...
Edmunds.com - Service Review
- November 11, 2018
Left by Jonathan
Charlie Sebastian provided great service. Always honest and great communication with me about the status of my car at a very fair price. Thanks Charlie!
Edmunds.com - Service Review
- November 10, 2018
Left by Aaron
Bob is awesome always professional and great to work with
Edmunds.com - Service Review
- November 10, 2018
Left by TK
Charlie in the service center is great ... honest, up-front, doesn't sugar-coat anything. Knows what he's doing and more importantly knows Jeeps!
Edmunds.com - Service Review
- November 08, 2018
Left by Dave
Always great service and very helpful with any questions! Bob Pearce goes beyond all expectations to make sure you are fully satisfied!
Edmunds.com - Service Review
- November 01, 2018
Left by MissyGreen
Nick Peele was very helpful in providing excellent service. He was able to answer all of my questions and explained the details. He was courteous, prompt and knowledgeable. I would recommend Nick to anyone that needs service done at Lithia Chrysler Jeep.
Edmunds.com - Service Review
- November 01, 2018
Left by Kristina
The service rep made suremy vehicle was done, same day. Saved my B-day!!
Edmunds.com - Service Review
- October 21, 2018
Left by redhills
Charles Sebastian does a great job answering questions and helping us through the process. Great service and wonderful service representative.
Edmunds.com - Service Review
- October 10, 2018
Left by Carol
Dealership has taken care of my needs above expection!
Edmunds.com - Service Review
- October 06, 2018
Left by Martins_Ibinola
The Services team are professional. They have a deep empathy for their customers.
Edmunds.com - Service Review
- September 17, 2018
Left by Mastiffgirl1
Tony in the service department provided excellent service. He kept me informed of progress while we were waiting for parts etc. He was extremely helpful, knowledgeable and courteous.
Edmunds.com - Service Review
- August 29, 2018
Left by Rose
Great and fast service.
Edmunds.com - Service Review
- August 29, 2018
Left by Robert1000
Have been taking my jeep in for routine maintenance and occasional special repairs for the last five years and every visit has been met with courteous customer interaction and good work. They keep you posted as to what is happening and the wait times are very reasonable.
Edmunds.com - Service Review
- August 26, 2018
Left by slj
I really like Charles S. the service rep. He cares about my car and the service it receives. I come to Lithia Jeep because I trust Charlie to have my vehicle serviced correctly.
Edmunds.com - Service Review
- August 22, 2018
Left by sagebrush
Nick was a professionally the way he handled my situation
Edmunds.com - Service Review
- August 22, 2018
Left by Rebecca
Service was excellent. Remy or Ramy not sure how to spell his name was really great. He explained everything and was super polite.
Edmunds.com - Service Review
- August 15, 2018
Left by Edwin
I've been going here for over a decade and have never had a bad experience Tony, Charlie, rolando, and the others are always extremely helpful and know what they're doing.
Edmunds.com - Service Review
- August 14, 2018
Left by Wanida
I made an appointment for service. After arriving I fully expected an hour or more until my vehicle was ready. To my surprise my vehicle was ready in 28 minutes. Thank you.
Edmunds.com - Service Review
- August 04, 2018
Left by AmyJLuu
Efficient, friendly and didnt judge me because my husband tried to take my Jeep elsewhere for oil change and epically failed.
Edmunds.com - Service Review
- July 31, 2018
Left by Nancy
Wonderful, efficient service, especially from Charlie Sebastian- an angel. He was a life saver. Called him when my car was slow to start and he had me bring it in immediately and really calmed me down. Secured a rental car for me right away and proceeded to fix my car the same day. No fuss. The man...
Edmunds.com - Service Review
- July 31, 2018
Left by Barclay
Another wonderful experience at Lithia Chrysler Jeep of Reno! I've been in 3-4 times and have received nothing but VIP service! Excellent communication, fantastic service and workmanship, and very competitive pricing!!
Edmunds.com - Service Review
- July 29, 2018
Left by Rlsalaz21
Quick and friendly service
Edmunds.com - Service Review
- July 28, 2018
Left by Howard
I have been using Lithia Chrysler/Jeep to service my Chrysler Aspen since moving to Reno, and I will continue to do so. I have found that they do an excellent job in a very timely manner.
Edmunds.com - Service Review
- July 19, 2018
Left by Rainey841.
From quick and easy online appointment process to the efficient and friendly service staff, Nick and Bob, I was very pleased with my recent service visit.
Edmunds.com - Service Review
- July 19, 2018
Left by Karen
Awesome job, and very fast and clean! Only trust getting anything done here at the Jeep dealership. Amazing service and friendly. Thank you.
Edmunds.com - Service Review
- July 18, 2018
Left by GingerGma
Wonderful service department at Lithia Jeep. We popped in with a small concern on our recent used car purchase. It was handled quickly and efficiently at no charge and with smiles.
Edmunds.com - Service Review
- July 12, 2018
Left by 5C2D52B9
I was met promptly and with a smile. My reason for visit was assessed and was informed that there was a recall that would be addressed that day. My car was taken expeditiously in for it's service and within an hour was returned by Mr. Pearce with all service accomplished. Another painless service...
Edmunds.com - Service Review
- July 12, 2018
Left by sjr
I have no complaints whatsoever regarding the way the Service Advisor or the Service Dept handled my issues. I feel they went above and beyond getting my 2012 Jeep Liberty back on the road!
Edmunds.com - Service Review
- May 11, 2018
Left by KenRKeirn
The service was done promptly and professionally.
Edmunds.com - Service Review
- May 01, 2018
Left by DrBarclay
Charlie in Service was absolutely amazing. He was able to take care of my problem immediately and provided me with very accurate information. I will return to get my vehicle serviced here because of his professionalism and fantastic communication. If service continues like this I will bring my...
Edmunds.com - Service Review
- April 21, 2018
Left by RICHERAM
My T&C was serviced in a timely manner and the service writer helped me with a problem I had with sliding door.
Edmunds.com - Service Review
- April 14, 2018
Left by Fyrfly720
Had a 10:30 appt for oil change. Was in and out in 45 minutes. Great service and friendly staff.
Edmunds.com - Service Review
- April 12, 2018
Left by Sno33grl
Awesome job. Employees were friendly and service was quick!!
Edmunds.com - Service Review
- March 26, 2018
Left by jboomarredondo
Brought my Jeep Renegade into dealership because I was having problems with shutting off my car and shifting into gears. Although they did not detect what was wrong, they did all the necessary checks and updated the system and it seemed to help. Only time will tell.
Edmunds.com - Service Review
- March 26, 2018
Left by WanidaB
The Reno Lithia dealership have above and beyond standards for services. Especially the service writer Nick. I had an urgent need to have a mechanical issue reviewed, without an appointment I was received with a smile and a welcome from Nick. My issue was resolved the same day. I have referred...
Edmunds.com - Service Review
- March 13, 2018
Left by jeepyjeep
Nick was very open to listening to me about the specifics of the burning smell happening in my car, especially after another service tech had not been able to pinpoint the problem after 2 previous and long visits to the dealership! I was given a loaner car for them to take time and figure out what...
Edmunds.com - Service Review
- March 13, 2018
Left by ldstressed1
Needed a repair under warranty; had no appt but work done very quickly. Done quickly on the same day.
Edmunds.com - Service Review
- February 24, 2018
Left by DixonGriffin
Twice I took my car to the Dodge dealer without anyone ever touching my car with a wrench because even though we had an audio recording of the noise it was making, we were told "uneven tire wear" was making the all wheel drive over heat (even though we only drive that car locally). After we put 4...
Edmunds.com - Service Review
- January 31, 2018
Left by skiptahoe
I love my Jeep Trailhawk, and all that Lithia Jeep Reno does for me and my ride ! A special shout out to Dana and Service advisor Tim. You guys are the greatest ! Thank you, Skip
Edmunds.com - Service Review
- January 13, 2018
Left by RaynNaomi
This service department works very hard to make sure youre completely satisfied. Thanks Charles!
Edmunds.com - Service Review
- January 11, 2018
Left by offroadguy1
The recall was done in the time promised.
Edmunds.com - Service Review
- December 28, 2017
Left by JSilv2525
I brought my vehicle in for an oil change. The vehicle was ready before the promised time. When I was picking up my vehicle, Bob Pierce also told me they performed the vehicle checks and no issues were discovered. That was comforting to know that. Also Bob gave me a heads up that my vehicle would...
Edmunds.com - Service Review
- November 19, 2017
Left by RenoKiwi72
Bob checked me in quickly just my Jeep servicevand got me out in less than an hour. Very happy.
Edmunds.com - Service Review
- September 16, 2017
Left by nuge911
The service professional was friendly and courteous. My vehicle was completed on time and all charges were reviewed with me. It was a positive experience.
Edmunds.com - Service Review
- September 12, 2017
Left by Katsjeep
Tim is always pleasant and helpful when I bring my car in. Always good service.
Edmunds.com - Service Review
- September 09, 2017
Left by Nitnub39
We have purchased three new Jeeps from this dealership and had all the work done here. Never a problem. Charlie, the service manager for our cars has been great. Would not go anywhere else.
Edmunds.com - Service Review
- September 08, 2017
Left by rjscalzi
Tim Lewis did a great job, as always, taking care of the maintenance for my 2013 Jeep Compass.
Edmunds.com - Service Review
- September 08, 2017
Left by 98S351R
I was completely satisfied with my advisor, Nick, who always seems to schedule me and not only does he ensure the work is performed but usually earlier than expected. He stays abreast his tickets and always stayed in contact with me for everything that required immediate action or approval for work...
Edmunds.com - Service Review
- August 12, 2017
Left by ancientman
Completed work at minimum charge
Edmunds.com - Service Review
- July 24, 2017
Left by cindi17
Very pleased with the efficiently and timely manner it now takes to have oil changed.
Edmunds.com - Service Review
- July 23, 2017
Left by MrWally
Service Consultant explained everything quite well. My vehicle was ready to go earlier than expected. Vehicle was clean; all in all a quite smooth operation.
Edmunds.com - Service Review
- July 01, 2017
Left by CarbonCarl
I brought my Wrangler in for the normal oil change/tire rotation, and they did more than expected. A thorough inspection (nothing found) and had the car back to me very quickly. We discussed many of the items I'll need to have looked at as part of the standard checks, and were very good about...
Edmunds.com - Service Review
- June 12, 2017
Left by edwin4321
They fixed everything that was wrong the recall seems to have done wonders for the transmission, great shifting now, overall great job.
Edmunds.com - Service Review
- June 09, 2017
Left by ahkjeep
Period oil change per contract. Friendly tech. and fast service.
Edmunds.com - Service Review
- May 27, 2017
Left by keithfernley
within time frame promised very professional
Edmunds.com - Service Review
- May 12, 2017
Left by schifman
my service tech, Bob Pearce was excellent. Would want him again on my next visit.
Edmunds.com - Service Review
- May 10, 2017
Left by roseparker
friendly staff, great experience with Nick the service advisor, he went above and beyond to make sure the job was done correctly.
Edmunds.com - Service Review
- May 06, 2017
Left by solidroy
The service was completed in a reasonable time. Road trip at highway speeds. Tires were well balanced. Happy with result'
Edmunds.com - Service Review
- April 17, 2017
Left by Phauser
Service was performed as described at beginning of appointment. An additional service was needed and approved, but required additional time to perform. Mr. Pearce checked in with me to let me know the progress. I was able to leave, satisfied with the attention and service received.
Edmunds.com - Service Review
- April 16, 2017
Left by Garrelts
Had broken seat on driver's side. It was fixed! Thought would have to order parts..didn't see the repair until after I had left. What a great surprise to have it repaired, Even my Service advisor hadn't seen it, so the Tech who did it is to be given w HUGE thank you, and this was going the EXTRA...
Edmunds.com - Service Review
- April 10, 2017
Left by chadboehne
Service was fine, scheduler was very professional and polite. No issues at all.
Edmunds.com - Service Review
- March 29, 2017
Left by trailhawk17
Thank you, Nick, for completing yet another Recall that I was alerted via mail back in November 2016; I will contact you when my next Recall arrives! Got the work done in less time than quoted!
Edmunds.com - Service Review
- March 10, 2017
Left by Sebring10
I've had my Sebring serviced at Lithia Chrysler Jeep for 8 years and am completely satisfied. Charles Sebastian has been very good to work with on maintenance/repairs.
Edmunds.com - Service Review
- February 25, 2017
Left by pwebb9433
Nick and his team had me in and out in under 30 minutes. This was hands down the best service experience I have had with my Jeep.
Edmunds.com - Service Review
- February 24, 2017
Left by lwmagic
Consistently great service and vehicle maintenance for the past 10+ years, now on a second vehicle purchased from Lithia! No double-talk or upsells, just solid, dependable customer care. That says it all. Can't imagine any reason to go anywhere else.
Edmunds.com - Service Review
- February 21, 2017
Left by loryrehne
The service I received at Lithia was honest and fair. The service representative was very kind and polite.
Edmunds.com - Service Review
- December 21, 2016
Left by lane3540
when I traded in my jeep for the Subaru with you it was stated that you were able to take care of it and knew what was required---this is the second maint visit in a row that alerts were not reset - low tire air notice and oil filter and oil change are still there.......
Edmunds.com - Service Review
- September 25, 2016
Left by EMaysIII
I brought my Grand Cherokee in for an oil change and a recall. I decided to get my tires rotated while there as well. The recall, which was a computer download, took over 6 hours. When I returned to get the vehicle it wasn't ready. Tim, understanding my frustration was very nice and...
Edmunds.com - Service Review
- September 13, 2016
Left by clintmar
it was a windshield wiper recall for my2016 jeep cherokee limited and it was done in good time. I guess it's fixed. I haven't have to use it because it hasn't been raining yet.So I hope it work okay. Bob Pearce said it was done so I guess it's done. I trust him.
Edmunds.com - Service Review
- June 27, 2016
Left by tucker53
I have been very frustrated taking my 2014 Dodge Ram 2500 to Reno Dodge, so I called Lithia to see if they do warranty work on Ram pickups. The Service writer Chris was very helpful and go me scheduled in 3 days. I was very impressed! When I arrived I met with Chris he was extremely helpful and took...
Edmunds.com - Service Review
- April 14, 2016
Left by dunham1
The work was performed in a timely and professional manner--no surprises. I dropped my Jeep off in the morning and received a call in the early afternoon stating the work was completed and the vehicle was ready to be picked up. My service advisor, Tim Lewis, even had my vehicle washed for me. It was...
Edmunds.com - Service Review
- April 09, 2016
Left by ruflo932
I brought my vehicle in for an airbag replacement recall. My service advisor, Nick Peele was very knowledgeable regarding the service required. I was very satisfied with the installation and time in which the service was performed.
Edmunds.com - Service Review
- March 25, 2016
Left by Jocymejia28
Bob went above and beyond by giving me accurate information about my car request in a timely manner way.
Edmunds.com - Service Review
- January 26, 2016
Left by Renoite
This dealer has knowledgeable and personable service managers. I always feel I will get what I need, and not more. Of course, prices could always be lower, but I do feel taken care of at Lithia Chrysler Jeep.
Edmunds.com - Service Review
- January 18, 2016
Left by jeeprme
service was fully explained in detail. on time in and out
Edmunds.com - Service Review
- January 09, 2016
Left by 4_Spike2
Im having an issue with the driver door trim piece that needed to be repaired or replaced along with the FCW OFF appearing on the dash screen that needed to be repaired or replaced prior to the expiration of the original warranty. I was scheduled for the day after xmas. When i arrived the service...
Edmunds.com - Service Review
- January 08, 2016
Left by dlgdlgdlgdlg
I brought my 2009 Wrangler twice within 2 weeks. The first time, Chris, did an awful job diagnosing the problem. He couldn't even fix a rock that was stuck making an awful grinding noise. The second time I brought it in after speaking with the service manager about Chris....he immediately...
Edmunds.com - Service Review
- October 19, 2015
Left by rweisshaar
When I purchased my previous car from Lithia in 2002. I also purchased a lifetime oil change package. When I purchase my next car I went to Lithia and purchased the oil change package again. I like knowing my car will be serviced by someone I can trust and they will honestly tell me what might be...
Edmunds.com - Service Review
- August 22, 2015
Left by jsayler1
I visited Lithia's Parts Department and found the Fender clips I needed. I proceeded to the Service Department and using the 'Express' desk was able to schedule a series of tasks to be done within the next hour. All of these tasks were done to my satisfaction.
Edmunds.com - Service Review
- July 07, 2015
Left by RenoKiwi72
From the time I was greeted in a friendly & welcoming way to the time I drove off with my freshly serviced vehicle the customer service was excellent. I wish all of my customer service experiences could be this good.
Edmunds.com - Service Review
- June 06, 2015
Left by Spikemama
Found Llithium Chrysler Service when I first moved out here almost a year ago and I'm still with them because the service is fabulous and the and the employees make you feel special... My hats off again to Service Advisor Chris Cramer for always making me feel like I'm the only one in the shop ...
Edmunds.com - Service Review
- May 23, 2015
Left by JeepDr
This is the most service friendly dealership I've been to in a decade. I've owned 2 Jeeps in the last 15 years and have lived in CA, NM, TX, OK, and NV and by far this is the best organized and most efficient service dept I have experienced...
Edmunds.com - Service Review
- March 20, 2015
Left by lifatifa
Ferris did a great job with finding me a vehicle that I am very happy with. They did everything as promised, but unfortunately my sunroof was on back order, which is not his fault in any way. I am very satisfied with him and the entire Lithia dealership in Reno. :)
Edmunds.com - Service Review
- March 14, 2015
Left by Dr_mom
My service tech Charlie Sebastian is just terrific. Not enough space to say all of the great things about him and his approach to customer service
Edmunds.com - Service Review
- March 08, 2015
Left by GSemones
I always feel very confident in the work Lithia does at this location My confidence is based on my excellent relationship with Mr Charles Sebastion