DealerRater Review
- August 12, 2022
Left by anewdayofexcellence
I experienced superb customer service! Many thanks to my service technician Scott. He made the total process as smooth as possible.
Google Review
- August 12, 2022
Left by Jassma Johnson
Scott was Great explained everything well to me was very pleased
Google Review
- August 12, 2022
Left by Alfred Johnson
I schedule a state inspection inspection, during the inspection the dealership took care of a recall issue, with speed.i was not pressured for upsale on anything. The service department was really courteous and respectful, in particular Travis Melton.
Google Review
- August 09, 2022
Left by Terrell Morgan
DealerRater Review
- August 09, 2022
Left by jburnette
Very polite and always answered their phones when I called. I purchased a 2019 Camaro from out of state and they handled my transaction very professionally.
Google Review
- August 07, 2022
Left by Eric Paxton
Cars.com Review
- August 06, 2022
Left by Stefan Huba
Josh provided outstanding service. Brought my car in for service and it was completed when promised. One note of concern is that the service person said I needed new wiper blades. The curious thing is I just replaced them a few months ago. Josh explained that the service person recommended that they...
Google Review
- August 06, 2022
Left by Paul Hargrove
DealerRater Review
- August 06, 2022
Left by KeuntayGonder
I Enjoy come here they do a great job on my truck and it never take a long time
Edmunds.com - Service Review
- August 05, 2022
Left by Tom B of Midlothian
Scott is my Service Advisor and he can't do enough to make things work out for the best. I called the dealership several times to make my service appointment, to double check that I had a loaner, etc. Every time I called, I got a very polite and understanding associate who made sure they got...
DealerRater Review
- August 01, 2022
Left by Karenloewen
Was so thankful and surprised to have the state inspection completed at no cost! And they washed my car for me! I was so excited
Google Review
- July 31, 2022
Left by Paul R Taylor JR.
Google Review
- July 31, 2022
Left by Sharif Hines
Google Review
- July 29, 2022
Left by Sandy Ridout
excellent dealership - highly recommend them
Cars.com Review
- July 28, 2022
Left by Return to MB New Car Ownership
In my opinion, salesman Alon G. was the best informed and most helpful individual I have ever encountered at any car dealership in many years.
Cars.com Review
- July 28, 2022
Left by Tish Perkins
Chris Moss was my online salesman and his service was superior! Carmax made me an offer for my Camaro SS but didn't have the vehicle I wanted. I was able to use my offer from a Carmax to purchase the Jeep I really wanted from Mercedes Benz. Chris was quick to respond and he explained everything...
Google Review
- July 27, 2022
Left by Suresh Dahal
Very friendly n Good people. Especially sales man Christopher was cool n best sales person
Google Review
- July 27, 2022
Left by jerry maitland
Always a pleasure to deal with this dealership. Never pressured into more than I want to buy and get the same class of service for my personal vehicles as well as my service vehicles
DealerRater Review
- July 26, 2022
Left by MC Dippenaar
Sam Cates was great. He kept me up to date on the progress, very responsive, friendly, professional, and just generally easy to talk to. Would definitely recommend him to my friends.
DealerRater Review
- July 24, 2022
Left by Gentilini4
I had excellent service! I have the greatest confidence in Midlothian Mercedes! Thank you everyone for all your help with my tire.
Mercedes-Benz of Midlothian Replied: Thank you for allowing us to assist you!! We appreciate you taking the time to submit your feedback!!
Google Review
- July 19, 2022
Left by Daniel Brantingham
Google Review
- July 19, 2022
Left by Elsbeth Wyatt
Wonderful buying experience…Chris kept everything moving…Mercedes even brought the car to me and all paperwork was done electronically or submitted at time of delivery.
Cars.com Review
- July 19, 2022
Left by NP
Alon- was very helpful and knowledgeable through this process. I was very happy with my purchase process. I will recommend this dealership/ salesman to friends and family.
Google Review
- July 16, 2022
Left by Frank Mounce
Not there. Stooped at cornet
Google Review
- July 13, 2022
Left by Angalyn Jones
Google Review
- July 13, 2022
Left by Abye Aytaged
DealerRater Review
- July 12, 2022
Left by ciaralsw
Service work was done efficiently and professionally. Car returned to me nicely cleaned up. Nice job.
Google Review
- July 12, 2022
Left by Anita Swinton
Google Review
- July 10, 2022
Left by Jeffrey Johnson
Cars.com Review
- July 09, 2022
Left by lavellegainey
Would like better if the loaner was the same model and size of my car. But was happy that a loaner was provided for me
DealerRater Review
- July 08, 2022
Left by dshep73696
Service advisor - Allen Mansfield is great. Kept me advised of my service request, did an estimate and helped provide a loaner. Great job!
Google Review
- July 04, 2022
Left by Pat Wong
The service rep was friendly and helpful. I didn’t know I needed to notify the person I would stay during my service when I made the appointment. So I waited for close to 3 hours at the dealership. I also inquired about added more maintenance service contract to my existing maintenance contract. The...
DealerRater Review
- July 03, 2022
Left by dbtimewilltell
Agent was ourteous, personable and professional. Work was professional completed in a reasonable amount of time. I was very satisfied.
Google Review
- July 02, 2022
Left by Gale Hamilton
Google Review
- June 30, 2022
Left by Anthony Scalora
Google Review
- June 28, 2022
Left by Mady’s unicorn World
Google Review
- June 26, 2022
Left by Richard Latney
Cars.com Review
- June 25, 2022
Left by Jay Denny
Very efficient and enjoyable service. Quick in and out. Use of loaner car. Easy check out. Would recommend to others. That's all I am writing
DealerRater Review
- June 24, 2022
Left by Topspot101
Would have liked a little more instruction on car and operating system and system controls
Google Review
- June 23, 2022
Left by Frank Costa
Google Review
- June 23, 2022
Left by Joseph Saufley
Google Review
- June 22, 2022
Left by J Foster
Google Review
- June 21, 2022
Left by Arianna Brown
Does it usually take a month to get a radiator fixed for sprinter vans at Mercedes or is that just this location?? That seems like a pretty hefty amount of time to me… it’s been sitting there since May 23rd and nothing has been done so far. Super disappointed that this is the level of service at...
Response from the owner Replied: Hi Arianna, we understand your frustration in dealing with this difficult situation. As our service advisor explained, due to the significant damage that occurred to the front of the vehicle, it will take much more than a radiator repair to return the vehicle to proper working order. It was recommended that the vehicle be taken to a body shop because they would be better equipped to resolve the many issues with the vehicle.We have acknowledged to our customers that wait times, especially on Sprinter repairs, are longer than anyone wants. We are doing everything we can to improve the situation, but everyone in our industry is struggling with the labor shortage and complex supply chain issues. All we can tell you is that we are doing everything we can to help as many customers as possible in a timely manner.
DealerRater Review
- June 18, 2022
Left by p5510c
I enjoyed the experience I had at the dealership. Everyone was courteous and professional in helping me locate my next vehicle.
Google Review
- June 18, 2022
Left by Robert Boothe
Google Review
- June 18, 2022
Left by Annemarie Hensley
DealerRater Review
- June 17, 2022
Left by C.B.
I really appreciate the great customer service I receive every time I bring my car in for service. Thank you Travis and team!!
Google Review
- June 14, 2022
Left by Dolly Mancha
DealerRater Review
- June 12, 2022
Left by King
Thank you to Travis and the team for a great experience! I appreciate you trying to buff out the scuffs in my windshield. Although, it couldn't be done there, thanks for calling me and giving me the details as well as providing a reference. I appreciate the team at Mercedes-Benz of Midlothian!
DealerRater Review
- June 11, 2022
Left by Nicole P
Brent and Will were amazing!! I felt right at home and not like I was being taken advantage of. Will purchase here again!
Google Review
- June 10, 2022
Left by Jon Fuller
Google Review
- June 10, 2022
Left by Beverly Keeton
Yelp Review
- June 07, 2022
Left by sandro p.
No wander this dealer has so many bad reviews never buying or servicing my cars here!! Took my car when I bought it to get serviced do to my keyless entry not working. Picked up the car once finished to end up having the same problem. Set up another appointment for the same problem called to see if...
Google Review
- June 05, 2022
Left by Paul Gosselin
MB changes wipers with 10,000 service. Very defective wipers were put on.Had to return and have them replaced. They replaced them but I had to make the trip back to the dealership to have that done. I didn't need the extra time and gas it took to fix.
DealerRater Review
- June 05, 2022
Left by Brit
Professional, friendly, Willing to resolve issues when they come up. The customer service experience makes me forget how expensive it is to get service on the vehicle
Brit Replied: Too many steps to do these bleeding reviews(smiling)
Cars.com Review
- June 03, 2022
Left by Jimco
Brought my car in for a replacement auxiliary battery at 9am. I was out by 10am!! Price was reasonable AND they fixed another problem at no additional charge!
Google Review
- June 02, 2022
Left by Frances Bell
Service rep was pleasant. Vehicle was ready the time he said it would. Rental vehicle was clean
Edmunds.com - Service Review
- June 01, 2022
Left by Patricia
Mercedes Benz in Midlothian VA has been servicing my car since I brought it new in 2011. They do excellent work.
Google Review
- May 30, 2022
Left by Lisa Mertz
DealerRater Review
- May 29, 2022
Left by Dnandrews123@hotmail.com
I am pleased with the service thus far. Friendly and courteous. I cannot complain about the customer service.
Google Review
- May 28, 2022
Left by David Landis
Google Review
- May 28, 2022
Left by Darnetta Daire
Google Review
- May 27, 2022
Left by Amy Potter
DealerRater Review
- May 27, 2022
Left by mikhayjahbrown
this specific location is always professional, and efficient. the staff always have great customer service!
Google Review
- May 26, 2022
Left by Hyman Bros
Scott is great to work with. Took care of all of our concerns.
Edmunds.com - Service Review
- May 26, 2022
Left by Greg
They performed a 20,000 miles service, and did it quickly and efficiently. My only complaint was the loaner was having issues I could not resolve, but it was just for a couple of miles to my work and return, so not a big problem . This car is fantastic and the service team is on the ball. 2020 S 560V
Google Review
- May 24, 2022
Left by Suncerae “Suncerae Johnson” Johnson
Google Review
- May 24, 2022
Left by Chris Weaver
DealerRater Review
- May 22, 2022
Left by elson.s
I was very pleased with service! The vehicle looked like new when I got it back. Scott was very courteous and personable. Great experience.
Google Review
- May 22, 2022
Left by venkataraman Santosh
DealerRater Review
- May 20, 2022
Left by lwgregory12
My deal with your dealership what’s the best experience I ever had in purchasing a car and I extend my appreciation to sales Salesman wait on me and my wife Lonnie Gregory
Google Review
- May 17, 2022
Left by Via Marie
Google Review
- May 16, 2022
Left by Reggie Twitty
Excellent job, had a recall that I was delaying, but glad I took it in for service. The sunroof had to be replaced! Wow glad I went in. Thank you again!! R.Twitty
DealerRater Review
- May 13, 2022
Left by dcsatchell
Excellent customer service is provided each and every visit. Knowledgeable service counselor. The Cashier is polite and helpful. I would definitely cone back for service.
Google Review
- May 11, 2022
Left by Matt Sankalchand
Google Review
- May 11, 2022
Left by Kathy Hood
Just purchased my first Mercedes and loving it. My experience at Mercedes-Benz of Midlothian was great and Alon helped me find the perfect car. I would definitely recommend them to anyone.
Google Review
- May 11, 2022
Left by Dannetter Brown
Mercedes Benz provides excellent service. I'm always pleased with my results.
Google Review
- May 11, 2022
Left by victoria Alpen
DealerRater Review
- May 11, 2022
Left by paul.hux
they always do a great job! From the time you walk in until they are done. Helpful, informative and polite. Really a great place.
Google Review
- May 10, 2022
Left by Joanne Seidner
Google Review
- May 10, 2022
Left by Nathaniel West
Great first time customer service impression! Much better than previous Mercedes dealership experience/pricing
Google Review
- May 10, 2022
Left by Gabriella Robinson
DealerRater Review
- May 10, 2022
Left by Luciouscrenshaw
I just a 2019 Mercedes’ from you all . This is my third Mercedes’ i have bought from the Mercedes’ dealership on midlothian.
DealerRater Review
- May 05, 2022
Left by jyarema
Brent Trimmer is on point with everything we ask of him. Vehicles on time and ready to go. We are looking forward to a long relationship and ordering vehicles from Mercedes-Benz Midlothian for a long time to come.
Cars.com Review
- May 05, 2022
Left by Shawn
I wanted to take a brief moment and thank the entire team at Mercedes Benz of Midlothian, especially, our sales rep Chris Moss! Chris was an absolute joy to work with and he went out of his way to make sure that my wife and I were completely satisfied throughout our purchasing process. Jon Barker,...
Google Review
- May 04, 2022
Left by Randy Shannon
CarGurus Review
- May 03, 2022
Left by GuruVF1V6
Great help!
Google Review
- April 29, 2022
Left by Ora McCoy
Google Review
- April 28, 2022
Left by Terri Rainey
Great service along with staff.
Google Review
- April 28, 2022
Left by Gyung Yim
Google Review
- April 26, 2022
Left by Jongjin Baek
Google Review
- April 25, 2022
Left by Sanjay Paul
Brian Parker has been doing an amazing job from the time I have moved to Virginia through the time of this posting! He, along with his service team and appropriate staff, have given me great treatment. He gave me an E-Class vehicle to drive around while mine was being serviced and was very...
Response from the owner Replied: Wow, Sanjay, you undoubtedly are part of the Mercedes-Benz of Midlothian family! We will surely let the team know how much you appreciate their efforts. We strive to give the best customer service possible, and reviews like this motivate us to keep doing our best and confirm that we are on the right path! You are always welcome in our dealership, and we hope you visit us again very soon.
DealerRater Review
- April 24, 2022
Left by Marianoandclaudia
Perfect! Service completed in a timely manner and car was perfectly clean when I picked it up after paying online! Fantastic service! Thank you!
Cars.com Review
- April 23, 2022
Left by Great work!
Found an underlying problem while fixing the issue, kept me informed of everything. Car looks great and very pleased with service, staff and overall experience.
Google Review
- April 23, 2022
Left by Gregory Lemite
JD was professional and extremely helpful.
Google Review
- April 23, 2022
Left by Ingrid Pettus
Brian parker and the team were great and took great care of my vehicle.
DealerRater Review
- April 23, 2022
Left by jgramp
I especially enjoy working with My Service Advisor, Scott. Friendly, responsive, professional and honest. Entire staff is pleasant and personable.
DealerRater Review
- April 23, 2022
Left by Malik
Good job guys, specially Walder, Casey, Horse on part department, i like them a lot, and always very professionals
Google Review
- April 21, 2022
Left by Rodney Nelson
Do you need a Mercedes-Benz? Go to Mercedes-Benz of Midlothian and see Chris Moss he will do you right. Need to finance the Mercedes Chris just sold you? Talk to Jenna in finance, she will find the best rate for you and guide you quickly through the paperwork. Stop reading this review and go buy a...
DealerRater Review
- April 21, 2022
Left by Joneslegal1
Service was excellent and JD Marty was very good. I would take my vehicle back for service again.
Cars.com Review
- April 20, 2022
Left by Jerry
Oil Change and State Inspection. Quick service and recommendations for brake pads I will need in the future. Appreciate the integrity so I can make an informed decision.
DealerRater Review
- April 19, 2022
Left by snfran
The folks at MB of Midlo have always been great to deal with. Friendly, knowledgeable and not pushy. They keep my car running smooth, thanks!
DealerRater Review
- April 19, 2022
Left by writter
Ryan Pulley, Chris Moss, and the finance team were extremely professional and helpful! Thank you!
Google Review
- April 19, 2022
Left by Don Sammy
They are friendly and nice when they need and want your business after they make a sale They are extremely nasty I will never buy and another car from them
Response from the owner Replied: Don, we don't have any record of a purchase under your name. It sounds like there may be some sort of misunderstanding. We make every effort to provide excellent service to all of our customers. Please feel free to give us a call if there is anything we can do to assist you.
DealerRater Review
- April 18, 2022
Left by MDNhambure
Chris was great! It was just interesting how the only minority male in the dealership approached me. This happened on my third trip to the same dealership. Others looked my way but nobody came out to discuss anything. Even after purchase, I received several looks when I walked in but nobody...
Google Review
- April 13, 2022
Left by Joe Kampman
Google Review
- April 13, 2022
Left by The Walkers
Excellent service. Willing to work with you on price when getting your car serviced. Multiple waiting areas equipped with free snacks and beverages. Did you know on certain days you can play a free round of golf while waiting on your car to be serviced or get a loaner.
DealerRater Review
- April 12, 2022
Left by mmike13530
Job well done and on time. Keep up the good work in a world of declining quality and service.
Google Review
- April 11, 2022
Left by Umesh Naik
Google Review
- April 08, 2022
Left by Chris Vaughan
DealerRater Review
- April 08, 2022
Left by foxyred7772002
Service advisor was professional and keep me updated on my vehicle through the whole process. Was give gift card to have car wash because at this time they weren’t wash cars. I recommend this dealer. Midlothian Mercedes.
Cars.com Review
- April 08, 2022
Left by Cheryl Spencer
Representative was very professional and he explained everything in detail that was and issue with my car and what needed to be done. When I came to pick up my car the representative was very pleasant. He met me with a handshake and a smile!!! He went over everything that had been done. He even...
Cars.com Review
- April 07, 2022
Left by Midlothian
Yearly maintenance checkup. Quickly done and no hassle. Travis is a pleasant rep. He was willing to answer questions I had. Dealership is conveniently located.
Google Review
- April 06, 2022
Left by Thomas Hyman
Google Review
- April 05, 2022
Left by Tecumseh Williams Jr
Google Review
- April 04, 2022
Left by Eric Martin Sr.
J.D. was awesome. He was extremely helpful, and his willingness to explain the entire process to me made the experience easy and enjoyable. I will ask for him directly any time I bring my car in for service!
DealerRater Review
- April 02, 2022
Left by Dhillon
Great customer service and communication. Quick service and I am very pleased with Chris Moss.
Google Review
- April 02, 2022
Left by Terrell Roberts
Google Review
- April 01, 2022
Left by Camille Calloway Williams
Google Review
- April 01, 2022
Left by Sylvia Randle
Alesssandro Ribola's Customer Service was EXCELLENT. I love my new Mercedes GLE 350 4Matic.
Google Review
- March 31, 2022
Left by darrell austin
Everybody at the dealership I came in contact with was excellent. They even called just to let me know that the job wouldn't be rushed so they finished the day after, which worked out great.Great place to take your Mercedes if you have any issues with it. They really do treat you like family there....
Google Review
- March 30, 2022
Left by Mary Quinn
Exemplary Service from the first call, wouldn't go anywhere else to make this purchase.
Google Review
- March 30, 2022
Left by Pete Moum
Google Review
- March 29, 2022
Left by David Kelly
I don't like the high cost of repair but that is the industry and drives people to own Teslas that need very little repair. We own a Tesla X and can attest that after 2 years of ownership there is far less costs for repair.
Google Review
- March 27, 2022
Left by Michael Flasch
Google Review
- March 26, 2022
Left by Karen Gilliam
My service agent was awesome, prompt responses
Google Review
- March 26, 2022
Left by Barbra Headen
DealerRater Review
- March 25, 2022
Left by cstith
The service was awesome and the staff was courteous and appeared to be professional in actions and attire.
Google Review
- March 24, 2022
Left by Evan Jones
Google Review
- March 23, 2022
Left by Jana Brooks
Google Review
- March 23, 2022
Left by Roz Chapman
DealerRater Review
- March 23, 2022
Left by Shante
The service was awesome and the staff was very professional and courteous! A-1 service!
DealerRater Review
- March 23, 2022
Left by stevey
Mercedes Benz of Midlothian hands down is the best car dealership I have ever encountered. From sales to service, they are incredibly customer focused, no non-sense, and handled every question I had with courtesy, respect, honesty, and transparency. If you are looking to purchase a Sprinter van or...
Edmunds.com - Service Review
- March 23, 2022
Left by Gary
Did not get my car wash at the service could’ve been a five
Cars.com Review
- March 15, 2022
Left by Byron Frances
I dropped my car off on Thursdays. I got it back on Friday. All repairs were done. The entire process took two phone calls. It was that simple.
Google Review
- March 15, 2022
Left by Rhonda Douglas
very please with the level of service
DealerRater Review
- March 15, 2022
Left by davidbrown
MB of Midlothian has a professional and friendly staff, it would be easy to shop around for service (tires,brakes) but peace of mind is worth any difference.
DealerRater Review
- March 15, 2022
Left by leigh
I can't imagine a better service experience! Everyone was nice and the process was incredibly easy and smooth.
DealerRater Review
- March 14, 2022
Left by Jerrell.Fulgham
Great customer service. Amanda was amazing. JD was amazing also. Everyone is friendly and helpful.
DealerRater Review
- March 10, 2022
Left by sedlar6
Everyone we interacted with was excellent. Very customer focused.Great experience. We ordered a vehicle in December and Tink did a good job of keeping us informed. in the end we wound up purchasing another vehicle which was delivered to the Dealership with slightly upgraded options. Knowing that our...
Google Review
- March 10, 2022
Left by Amy Rubinos
Google Review
- March 08, 2022
Left by Alma Jones
Our service advisor Scott Lambert was great!
Google Review
- March 08, 2022
Left by Lisa KarmaHealth
DealerRater Review
- March 07, 2022
Left by Gourdcrafter
Work was done well and in an efficient manner. Everyone was pleasant. A car wash gift card was given. Nice perk.
DealerRater Review
- March 07, 2022
Left by doreg3
Great service , very attentive , everything went smooth and easy even when it came to payment
DealerRater Review
- March 06, 2022
Left by david
solid experience multiple purchases over the years service department isexcellent and all work performed is as promised
Cars.com Review
- March 06, 2022
Left by Shawn
As usual, I was well taken care of by the service department staff as well as the technicians. Everyone is always helpful, nice and professional.
Google Review
- March 05, 2022
Left by Ruthie Faris
Google Review
- March 05, 2022
Left by Ann Bor
Google Review
- March 05, 2022
Left by Bobby Bradley
Google Review
- March 05, 2022
Left by Kenya Washington
Google Review
- March 05, 2022
Left by Carleen Oliver
DealerRater Review
- March 05, 2022
Left by homy
courteous and frienfly customer service. service was compldyed in a timely abd friendly manner. very satisfiex
DealerRater Review
- March 05, 2022
Left by ebhiker621
Professional and courteous. Work completed quickly. Will definitely return and will recommend. Extremely clean environment.
Google Review
- March 05, 2022
Left by Aquita Evans
Google Review
- March 04, 2022
Left by Khany Kong
Google Review
- March 03, 2022
Left by Justin Hakeem
Google Review
- March 03, 2022
Left by Michael L Gulino
Cars.com Review
- March 03, 2022
Left by TfordRVA
Quick to get appointment and was in and out in less than an hour. Appreciate the speed and consistency in service at this location and will use them for future service items.
DealerRater Review
- March 03, 2022
Left by Margaret Chennault
Travis was very professional, kept me informed on the status of my vehicle I brought in for the A1 service schedule. It was a pleasure doing business with him. Sincerely, Very happy customer!
DealerRater Review
- March 03, 2022
Left by deirdre
Tink is the absolute best car person I have ever dealt with. And Mercedes Benz of Midlothian is the best dealership. THANKS
Google Review
- March 03, 2022
Left by Dwayne Outen
DealerRater Review
- February 18, 2022
Left by vfjordan
Great Service ,timely friendly and professional service would recommend . Drop car off and car was ready before promised time.
Google Review
- February 17, 2022
Left by Wayne Stone
Great service. Very professional staff. Car runs great.
Cars.com Review
- February 17, 2022
Left by Becky
Everything went as expected. Alan my service advisor was wonderful and kept me informed throughout the day. I drive 1 1/2 hours especially to come to this Mercedes Service Center.
DealerRater Review
- February 11, 2022
Left by jfgodfrey
Bill Cochran is excellent. Have dealt with him on another Mercedes purchase and he makes the buying experience very pleasant.
Google Review
- February 10, 2022
Left by michael murphy
DealerRater Review
- February 08, 2022
Left by sewarren60
Scott is the man he did a xxxx of a good job on my trucks I hope he never leaves.
DealerRater Review
- February 07, 2022
Left by Sam Aronson
Mercedes Benz of Midlothian was awesome as usual. exceptional customer service from top to bottom.
Google Review
- February 04, 2022
Left by Jamesha Lloyd
awesome service and very nice staff
DealerRater Review
- February 03, 2022
Left by jwhitt
professional, quick, and polite service. I appreciated the phone text, emails, and calls from service department. thank you.
Cars.com Review
- February 03, 2022
Left by AMG GT
Tink took car of everything. 1st class service and she went beyond what any other salesperson in other dealerships have done for me in the past. From the paperwork to the delivery, it was perfect!
Google Review
- February 03, 2022
Left by Marc D Harris
DealerRater Review
- February 02, 2022
Left by jprswinn2
Excellent service and attentiveness. Always a pleasure to have my ML350 serviced at Midlothian Mercedes Benz. Great service. I love the attentiveness all representatives provide. Allen Mansfield was excellent in helping me.
Google Review
- February 01, 2022
Left by Marcus Ridgeway
Google Review
- January 29, 2022
Left by Gintautas Putinas
Google Review
- January 28, 2022
Left by Antony Berryman
Google Review
- January 28, 2022
Left by Shakeema Daniels
Cars.com Review
- January 28, 2022
Left by Tony
Very happy and satisfied customer. Thank you for working on my Mercedes Benz. My service guy Travis is awesome. Thank you Travis! I look forward to my next appointment.
Google Review
- January 27, 2022
Left by LuAnne Brubaker
Google Review
- January 26, 2022
Left by Bobby Tart
Great experience at Mercedes Benz of Midlothian. Everyone we worked with was friendly and outgoing. Chris Moss was great and we enjoyed working with him throughout the process. Everyone works great together to make the experience easy and stress free.
DealerRater Review
- January 25, 2022
Left by James Miller
Excellent service and prompt response. Answered all questions and I was able to get a loaner vehicle to carry on with my work.
Google Review
- January 25, 2022
Left by Koreen Hill
DealerRater Review
- January 23, 2022
Left by marybenjamin
took me in on time, waiting area accessible, communication on repairs needed was well explained.
Google Review
- January 23, 2022
Left by Russ Carter
Cars.com Review
- January 22, 2022
Left by DON
The customer service is outstanding. Their attention to details is the highest I have experienced. The facility is very clean and the personnel all practice safe distancing.
Google Review
- January 22, 2022
Left by Joseph Johnson
Cars.com Review
- January 20, 2022
Left by Patrick
Every time I go in for service I have been taken right in and they are delightful to work with. I would recommend them to anyone.
Google Review
- January 19, 2022
Left by michelle hylton-ramos
Google Review
- January 16, 2022
Left by Fenil Sheth
Been years I had bad experience hereThey try to sale older model first rather than newer.
Google Review
- January 16, 2022
Left by Rob Myers
Everyone was super polite and totally professional. Service was fast and the dealership was a pleasant environment to wait in.
DealerRater Review
- January 15, 2022
Left by Denise.watson
I am a repeat customer and Im always pleased with the service I receive.
Google Review
- January 14, 2022
Left by Khary Scott
Wil was great! Helped us through the process and got us exactly what we need. Thank you!
Response from the owner Replied: We can't thank you enough for sharing your experience with us! We are glad to hear that everything went well and hope to see you soon at our dealership.
Google Review
- January 12, 2022
Left by Sheila Payne
Very pleased with scheduling, timeliness with my car and overall customer service was great!!!
DealerRater Review
- January 09, 2022
Left by Janet Defreitas
My visit was excellent, my attendant was very helpful, he answered all my questions and concerns about my vehicle. I had questions on my vehicle he said he was unable to address them but will find someone who can, and he sure did he found me Tink Doyle! Ms Doyle address all my concerns. Job well...
DealerRater Review
- January 06, 2022
Left by homy
Very nice people to deal with. Vehicle trade-in was seamless.Got a car that I like very much
Google Review
- January 04, 2022
Left by Tim Johnson
Tink was AWESOME!! Easiest car purchase ever!
Google Review
- January 03, 2022
Left by Donald Reed
Google Review
- January 02, 2022
Left by Chi Casey
Google Review
- January 02, 2022
Left by Teresa Berry
I love my new car. My husband with the help from the best salesperson Tink Doyle gave me the best present ever. Tink was very knowledgeable, helpful and caring. While in the car I said I should be taking notes, she stopped went into the building and got me notebook and pen. It was a great...
DealerRater Review
- December 31, 2021
Left by Ctrim60
Probably nicest dealership Ive ever been in. Super employees I have now purchases two cars from them, and would highly recommend Mercedes of Midlothian .
Google Review
- December 30, 2021
Left by Dr. Lovelle Maxwell
DealerRater Review
- December 30, 2021
Left by Msfludd1
Mr Lambert was very professional and kind. He treated me with the utmost respect. He answered all of my questions and he provided me with his email and phone number in case I had more questions or if my car had other issues. Thank you Mr Lamber, your the best!!!
Google Review
- December 30, 2021
Left by Mike Puryear
DealerRater Review
- December 29, 2021
Left by marthabit
Exceptional service! I took my vehicle in expecting to replace the battery. The technician who checked the battery recommended charging it instead. Thanks for the honesty and saving me money!!!
DealerRater Review
- December 29, 2021
Left by hojo3hojo
Excellent service. Staff nice and pleasant. Can relax and not feel pressured. I would recommend.
DealerRater Review
- December 26, 2021
Left by Sandy
Scott Lambert in the service department saved Christmas! We had a flat tire on our G Wagon passing through VA and Scott and his team were able to get us back on the road in record time. We made it safely to our destination only slightly behind schedule. Many thanks to Scott and his friendly team...
Google Review
- December 25, 2021
Left by Oluwatimilehin Adekoya
Mr Alon was awesome, he did everything he could to make sure I got a car of my choice.
CarGurus Review
- December 25, 2021
Left by Har
Great experience- thank you
Google Review
- December 22, 2021
Left by Michelle Monroe
I went to Mercedes for auto service in repairing the TPMS. All staff especially Mr. Parker demonstrated professionalism and engaged in pleasant conversation. Kuddos to Mercedes!
DealerRater Review
- December 21, 2021
Left by acaddigan
This is the 5th car weve bought from the dealership and specifically Chris Moss (with the assist from Wil Turner) and well continue to be loyal customers. They are the best! Trustworthy and honest.
Google Review
- December 20, 2021
Left by Marvin Bequio
Google Review
- December 20, 2021
Left by Brian English
Kept me upto date and were very helpful
Google Review
- December 17, 2021
Left by Bland Reid
This place is excellent!!! I've had 3 Mercedes and all have been serviced here.
Yelp Review
- December 16, 2021
Left by Olivia L.
Awful experience. They assured me my brake line repair would be finished by the following Friday (12 days away) at the very latest but more likely before then. I had a new job starting in a different state on the Monday so I needed to have a vehicle running to travel there in time. They never...
DealerRater Review
- December 15, 2021
Left by Chrylclark
Very pleased with service and dialogue with service rep. However, check-in process could have been better. Person on duty in the drive-in bay said he couldnt check in and I that i had to find my service rep. He also said he was unable to look up that persons name or my appointment info. This wasnt a...
Google Review
- December 10, 2021
Left by Erin Conjerti
Google Review
- December 10, 2021
Left by Mary Blow
Google Review
- December 10, 2021
Left by Mary Kay Hull
Google Review
- December 07, 2021
Left by Thomas Gottwald
Google Review
- December 07, 2021
Left by Alexis Rivera
DealerRater Review
- December 04, 2021
Left by ar_914
Mercedes of Midlothian provided the best car buying experience Ive ever had! Alon was a fantastic salesman. He was incredibly thorough, communicative, personable, and friendly during the whole ordering process of our two 2022 GLEs. My husband and I have bought and sold over a dozen cars over the...
Google Review
- December 03, 2021
Left by Jim White
Cars.com Review
- December 03, 2021
Left by Lisa Barker
Scott Lambert did an excellent job getting in touch with us of an unexpected serious issue during our service check. Mr. Lambert quickly recommended an immediate solution and Tim Lyons did a great job fitting the additional work in on the same day.
Google Review
- December 02, 2021
Left by Audrey Bass
Google Review
- December 02, 2021
Left by lee nettles
Cars.com Review
- December 02, 2021
Left by Tom L
Stranded on the road this dealership took care of me quickly, courteously and I can only sing praise to them. Angela and Dan were great. If i could give more stars i would but you limit me to 5.
DealerRater Review
- December 02, 2021
Left by Morgan
People there always very friendly and the service to my vehicle was thorough and efficient.
Google Review
- November 29, 2021
Left by LEVERN HOLLAND
The people in the service department is so kind and informative.
Google Review
- November 25, 2021
Left by Louis Brown
My service adviser Scott, was great. He was very friendly and knowledgeable.
Google Review
- November 25, 2021
Left by Valerie Borkowski
Google Review
- November 25, 2021
Left by Tushar Shah
Google Review
- November 25, 2021
Left by V L
Cars.com Review
- November 24, 2021
Left by Mercedes Girl For Life
As always has a wonderful experience at Mercedes. I have driven nothing but Mercedes die the past 29 years and decided w to try another car manufacturer last year and immediately returned back to Mercedes. No vehicle or service can compete with Mercedes of Midlothian and Chris Moss is your go to...
Google Review
- November 23, 2021
Left by Bfecam
Brent is a great guy. The process went 100% perfect..even delivered the vehicle.
DealerRater Review
- November 22, 2021
Left by Bernie
I am always skeptical of dealership maintenance but was very satisfied with the MB-Midlothian service department. They were professional , courteous and capable to handle the recall and fuel hose issue. The atmosphere of the service and showroom was very pleasant.
Cars.com Review
- November 19, 2021
Left by Marie
Excellent service from JD and Chris!! Due to the computer circling around on a container ship the repair took an extended amount time to complete. I was kept in the loop and given pertinent info. Thank you!
DealerRater Review
- November 19, 2021
Left by fayebibb
My stay was short and I am satisfied. Pleased with service and courtesy of my time.
Google Review
- November 18, 2021
Left by Mariano Piedra
Google Review
- November 18, 2021
Left by Jeffrey Street
Google Review
- November 18, 2021
Left by Chelsey Hudson
DealerRater Review
- November 16, 2021
Left by drewridge24
I have always been pleased with the high level of professionalism, courtesy and consideration of M-B employees.
DealerRater Review
- November 15, 2021
Left by Charliekivett
Took extra step to confirm the problem and followed up to make sure I was satisfied
Google Review
- November 14, 2021
Left by Adam Ballantyne
Literally made an appointment online the same day, and Chris was more than happy to accommodate me, even though he was already dealing with another customer. I unfortunately did not get to drive all the cars I was looking at since once was parked in the showroom, but he was very quick to help me set...
DealerRater Review
- November 14, 2021
Left by townsinc
Representative works hard to ensure customer satisfaction and quality services received. Agent worked hard to ensure problem was resolved.
Google Review
- November 13, 2021
Left by Trisha Gordon
Performed recall, 10K maintenance, and inspection as expected.
DealerRater Review
- November 13, 2021
Left by Raquel
The great service provided is one of the main reason I own a Mercedes vehicle.
Google Review
- November 12, 2021
Left by Carla Neidigh
Personalized efficient service!
Google Review
- November 11, 2021
Left by Lynell Jackson
Google Review
- November 11, 2021
Left by Ron Cannon
DealerRater Review
- November 10, 2021
Left by rdscott55
Service tech was very helpful, courteous and professional. However, the person checking the cars in was not personable and did not acknowledge us while we stood there waiting. We had to initiate a very curt dialogue with him.
DealerRater Review
- November 10, 2021
Left by lc4whitelow
I arrived at the dealership at my appointed time and was greeted immediately with a very knowledgeable dealership representative. I was very impressed with his handling of the problem and the speed in which the problem was resolved.
Google Review
- November 09, 2021
Left by Alicia Upperman
Google Review
- November 09, 2021
Left by Lillian Owens
Google Review
- November 07, 2021
Left by Chris Gray
Wayne and the entire staff was amazing. They took their time helping and answering all questions I had pertaining to my purchase. I ended up ordering a car and they kept me updated the entire time until I picked the car up. Wayne even stayed after his shift to ensure he was there to help when I...
Google Review
- November 07, 2021
Left by Jamar Carter
UNETHICAL. NEGLIGENCE. DISHONEST. LACK OF KNOWLEDGE. They will destroy your vehicle and attempt to pin the damages on you. I had to continously bring my car back for things I paid them to fix and they still haven't fixed the problem, only created more problems. Horrible customer service if you ask...
Response from the owner Replied: Jamar, I'm sorry to hear you were not satisfied with the service we provided. I can assure you that we treat all customers with respect, and if we made a mistake, we'll do everything we can to make it right. Please contact our Service Manager, Robert Harman, at (804) 419-9640 so we can figure out how to help.
DealerRater Review
- November 06, 2021
Left by Slim Pickens
excellent service, held up a bit for customers ahead of us, but hey not that long so no problems. I realize that waiting is part of the process. Work was done quickly and correctly. Nothing to stop a five star rating! Actually it was an enjoyable experience.
DealerRater Review
- November 06, 2021
Left by bj23113
Mercedes Benz of Midlothian are rock solid I would recommend this dealership to friends and family
Google Review
- November 03, 2021
Left by Zach Raganit
Tink was excellent and the service at this dealer felt like my neighbors taking me into their own home.
DealerRater Review
- November 02, 2021
Left by maderabowls
I have only dealt with the service department for my Mercedes Forest River Sunseeker RV. Everyone in the sales area are always pleasant and helpful as I go through to the service area. In the service department, JD Martz has been wonderful.. He always gives me the right information. He is very...
DealerRater Review
- November 01, 2021
Left by Dennyc52
Of my 54 years of buying cars, this was the best. Cold called Sam on Thursday evening and Friday had my new GLC. Super friendly staff and all very helpful. Thank you all so much.
Cars.com Review
- October 31, 2021
Left by Bob K
After a very difficult day that included a break down and arranging for a tow for the 104 mile trip to the dealer we were met by JD the Service Consultant right at closing time. I was also in need of some medical attention and JD had an employee drive me to the emergency room at a local hospital. ...
DealerRater Review
- October 31, 2021
Left by Philltown
Been with them since 2012 and their customer service has been nothing less than excellent for my 2 vehicles.
Cars.com Review
- October 27, 2021
Left by Skyles
Best service center ever. I well recommend to everyone. You should ask for Wayne Booth in sales for all your vehicle requirements and Scott Lambert for all your service needs. Thank You Ron, for putting together a wonderful team.
Google Review
- October 27, 2021
Left by Mike Rose
DealerRater Review
- October 26, 2021
Left by aksweets
The Staff, was very courteous and friendly. Scott was Super nice, I wanted my car clean and he gave me a word of mouth raincheck. The service was quicker than I thought it would be.
Google Review
- October 26, 2021
Left by Mitch Johnson
Google Review
- October 26, 2021
Left by Charles Fulford
Google Review
- October 26, 2021
Left by lexa hayreen
Google Review
- October 26, 2021
Left by Gene Sandridge
DealerRater Review
- October 23, 2021
Left by SP
Had such a wonderful experience!! Highly highly recommend. In an industry that gets a bad wrap MB of Midlothian is a step above the rest. They go the extra mile to ensure youre well taken care of.
Google Review
- October 21, 2021
Left by Dixon Handwerk
DealerRater Review
- October 21, 2021
Left by fvonrohr
Travis Melton and Tim Lyons did a first class job servicing my vehicle, did all the work I asked for and recommended additional work that made sense
DealerRater Review
- October 21, 2021
Left by Papeonis
Sam is the best salesperson Ive encountered throughout my years of purchasing cars. He made this by far the least stressful experience of them all. Very informative and helpful. He was always available and quick to respond and answer my questions. Im recommending him to everyone I know looking to...
Google Review
- October 20, 2021
Left by Walter Redfearn seafernwpr@hotmail.com
Google Review
- October 19, 2021
Left by Sharon Hazelwood
Yelp Review
- October 19, 2021
Left by Alicia V.
Sales department Mr Bill Cochran was fantastic can't say enough ordered my GLS 580 in April car arrived in July I picked itUp on the 29.On Sept 23 Mercedes benz of Midlothian came and picked up my vehicle because IWas experiencing issues with the keys and,The rear seats intermittently worked...
Yelp Review
- October 19, 2021
Left by Alicia V.
Sales department Mr Bill Cochran was fantastic can't say enough ordered my GLS 580 in April car arrived in July I picked itUp on the 29.On Sept 23 Mercedes benz of Midlothian came and picked up my vehicle because IWas experiencing issues with the keys and,The rear seats intermittently worked...
Google Review
- October 19, 2021
Left by carolyn jones
Google Review
- October 19, 2021
Left by Michelle Wittersheim
DealerRater Review
- October 14, 2021
Left by Happy GLS
We love Mb of Midlothian! Great experience on our purchase as always. This time was even more special because we had ordered the vehicle. We had to wait but it was completely worth it.
Google Review
- October 12, 2021
Left by Marlo Morrison
Google Review
- October 07, 2021
Left by Perrish Ingram
DealerRater Review
- October 05, 2021
Left by mobenz1
My maintenance advisor, Travis greeted me as soon as I arrived. He processed me in very quickly and had me in a loaner in about 5 minutes and I was on my way. Travis was very professional and knowledgeable.
Google Review
- October 02, 2021
Left by Amanda McKenney
Google Review
- October 02, 2021
Left by Debbie Drudge
Google Review
- October 02, 2021
Left by Theodora Banks
Google Review
- October 02, 2021
Left by Dianna Bowser
Google Review
- October 02, 2021
Left by Pablo Soto
Google Review
- October 02, 2021
Left by Nga Huynh
Google Review
- October 02, 2021
Left by Ashlee Teel
Google Review
- October 02, 2021
Left by Deb Johnson
Google Review
- October 02, 2021
Left by Lauren Klute
Google Review
- October 02, 2021
Left by RICHARD Ginn
Google Review
- October 01, 2021
Left by Monica Jones
DealerRater Review
- September 30, 2021
Left by Eddie
The service department was prepared and ready to receive my car with care and efficiency.
Edmunds.com - Service Review
- September 30, 2021
Left by Dean
Always receive excellent service. JD was great!
Google Review
- September 27, 2021
Left by Gloria
DealerRater Review
- September 25, 2021
Left by Presidentskinny
Brought the vehicle back to life thanks so much its was great service from the first call
Cars.com Review
- September 23, 2021
Left by Robert Norton
Service staff was courteous and check-in and check out quick and easy. The software upgrade took longer than what the factory had estimated, but the staff kept me informed.
Google Review
- September 22, 2021
Left by Shakil Rehman
Poor service and lack of knowledge compelled us to take our car to Broad Street location where they fixed the problem and JD was very rude and don't wanted to listen to fix the problem. There was leak under the driver seat ac vent and because of the leak and weathered mats water made a huge mess of...
Cars.com Review
- September 09, 2021
Left by BradP
I took my recently purchased Mercedes-Benz in for the air bag recall, navigation update, system (MBrace) software update and a couple of other minor issues. The shop was able to accomplish all but the system software update. They attempted three times and it failed each time. They did not know what...
Google Review
- September 09, 2021
Left by A Google User
Response from the owner Replied: Nothing like a well-maintained, fresh and clean car! Your 5-star experience fills us with joy. Thank you for taking the time to share it, Alice. We are always here for you and your vehicle!
Cars.com Review
- September 08, 2021
Left by gordon shaw
It was a recall service appointment. Thought it would be about 30 minutes as I had an appointment and this was just to see if the drain tube was ok. Had to wait over an hour
Google Review
- September 07, 2021
Left by Jim Phillips
My experience purchasing a used Audi A8 at Mercedes Benz of Midlothian was 100 percent positive. I would recommend anyone to do business with them. I live over 8 hours away and Chris Moss' professionalism made it a smooth transaction. He was upfront with the details of our deal and provided ...
Response from the owner Replied: Jim, we are over the moon with your 5-star review! We will be sure to let Chris know how much you appreciate his help. We take pride in being a business that genuinely cares about giving the best customer service, and we are happy that it showed in the process of buying your vehicle at Mercedes-Benz of Midlothian. Please know that you are always welcome if you need anything else from us.
Cars.com Review
- September 05, 2021
Left by Barker
Outstanding experience as staff ensured the service was completed without any issues. Our 10 year old C class was treated with the same care as a new model.
Google Review
- September 04, 2021
Left by Pat Mendoza
Response from the owner Replied: Thank you for taking the time to leave us a 5-star review, Pat. We know how inconvenient not having your car for days can be, so we always try to be efficient to deliver outstanding results so that our customers can have their vehicle as soon as possible. We hope to serve you again at Mercedes-Benz of Midlothian.
Google Review
- September 02, 2021
Left by demontre moon
Google Review
- September 01, 2021
Left by Flour Garden Bakery
Google Review
- September 01, 2021
Left by Mark Jones
Response from the owner Replied: Welcome to the family, Mark, and thank you for taking the time to leave us a review! We love taking care of our customers and are glad that Wayne made your visit to Mercedes-Benz of Midlothian be a 5-star experience!
Google Review
- September 01, 2021
Left by Ashley Charles
Google Review
- September 01, 2021
Left by Shirley Lee
Google Review
- September 01, 2021
Left by Vonda Chipman
Google Review
- September 01, 2021
Left by Onna Greene
Google Review
- September 01, 2021
Left by leonard harris
Response from the owner Replied: Leonard, we will surely let Travis know about your positive review of his service. Thank you for taking the time to leave us a 5-star review!
Cars.com Review
- September 01, 2021
Left by dan
Scott Lambert service advisor handled my concerns in a very professional manner. Job done on time. Thank you JDW
DealerRater Review
- August 31, 2021
Left by John Dahms
I brought my Sprinter based motorhome in for a recall and because they did a full inspection, they detected a failed valve stem on one of my interior tires. Could have been awful if they hadn't fixed it. JD is a great service advisor
Cars.com Review
- August 25, 2021
Left by Jim Faris
Tink did a great job keeping us updated on delay of our new MB because of the chip problem. She fought for us to get the car and did so very well. great store and greater sales lady!
Google Review
- August 21, 2021
Left by Darlene Harrington
I had a flat tire late in the evening while traveling. My vehicle was towed to Mercedes Benz of Midlothian. The next morning I called to inquire about my vehicle The service department was patient, kind and proficient.. My tire was replaced , shuttle service was provided with an outstanding...
Response from the owner Replied: The moments where we are the most vulnerable with our vehicle are where good service should stand out. We are glad we could assist and help you continue your trip in a safe and timely manner. We take pride in giving the best customer service in the Greater Richmond Region. Thank you for sharing your experience with us, and please know that you can count on us for further assistance with your vehicle.
Cars.com Review
- August 21, 2021
Left by GLC300_driver
Brian Parker was the bestbut Scott Lambert was really good too. Mercedes-Benz of Midlothian is wonderful.
Google Review
- August 19, 2021
Left by Doug & Donna McDonough
Google Review
- August 18, 2021
Left by jack bauer
Response from the owner Replied: It is great to hear that we surpassed your expectations. We hope you enjoy your Mercedes-Benz Sprinter and that you revisit us very soon. We cannot thank you enough for this 5-star review.
Google Review
- August 17, 2021
Left by Ross Disney
Response from the owner Replied: Ross, thank you for taking the time to leave us a 5-star review. We appreciate your visit and support by helping spread the word about your great experience at Mercedes-Benz of Midlothian. We will make sure Brent Trimmer and the team know how you value their efforts in making the purchasing process as smooth as possible. We hope to see you soon around our dealer.
Cars.com Review
- August 17, 2021
Left by Dee Anderson
My experience at Mercedes-Benz of Midlothian was superb! From the moment we walked into the showroom, everyone was welcoming. Tink was very accommodating in finding the vehicle I wanted, she thoroughly walked us through navigating the vehicle and followed up to ensure I didnt have any new...
Google Review
- August 15, 2021
Left by Bryan Brassington
We cannot thank MB of Midlothian and Ron West enough for our recent vehicle purchase. A family emergency required that we get into a new vehicle asap, and Ron West and his team were able to put together a great deal and trade for us within an hour, even with the difficult current market.MB of...
Response from the owner Replied: Thank you so much for your kind words, Bryan. As you mentioned, putting our customers first is the main principle of our business, and it is something we work hard on. We're pleased our efforts resonated with you and look forward to having another opportunity to be a helping hand.