DealerRater Review
- April 18, 2025
Left by jolisha33
Nichole is amazing she went above and beyond to help me with my appointment also getting my car warranty information. She is awesome at what she do . If I have to ever come in for service I will love for Nichole to help me .
Cars.com Review
- April 18, 2025
Left by jolisha33
Nichole is amazing she went above and beyond to help me with my appointment also getting my car warranty information. She is awesome at what she do . If I have to ever come in for service I will love for Nichole to help me .
DealerRater Review
- April 17, 2025
Left by TDAVIS30
Great service and easy as always. Cheyne is always great to work with and very communicative with updates.
Cars.com Review
- April 17, 2025
Left by TDAVIS30
Great service and easy as always. Cheyne is always great to work with and very communicative with updates.
DealerRater Review
- April 16, 2025
Left by Ronnie Apperson
Awesome service all around. CarMax didn’t find the noise I brought the car in for, and the dealer found it in minutes. Cheyne greeted me immediately and assured me the repairs would be seamless, which they were. He kept in contact all day. This is my first Mercedes but it won’t be my last! When I...
Cars.com Review
- April 16, 2025
Left by Ronnie Apperson
Awesome service all around. CarMax didn’t find the noise I brought the car in for, and the dealer found it in minutes. Cheyne greeted me immediately and assured me the repairs would be seamless, which they were. He kept in contact all day. This is my first Mercedes but it won’t be my last! When I...
DealerRater Review
- April 15, 2025
Left by love7472004
I want to thank Ragina for her superb service She is so caring and friendly and that’s why I only use Midlothian Mercedes for my car service !
Cars.com Review
- April 15, 2025
Left by love7472004
I want to thank Ragina for her superb service She is so caring and friendly and that’s why I only use Midlothian Mercedes for my car service !
DealerRater Review
- April 13, 2025
Left by rosalind_j
Great customer service! They took me on time and resolved the issue that I bought my car in for.
Cars.com Review
- April 13, 2025
Left by rosalind_j
Great customer service! They took me on time and resolved the issue that I bought my car in for.
DealerRater Review
- April 13, 2025
Left by PRINCEUGOMBA
Regina Fitz the best professional service person I have ever seen and she’s amazing Angel
Cars.com Review
- April 13, 2025
Left by PRINCEUGOMBA
Regina Fitz the best professional service person I have ever seen and she’s amazing Angel
DealerRater Review
- April 11, 2025
Left by PENNYWOODS907
The customer service in the Service Department was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was serviced so I was able to avoid the boring wait time while my car was serviced.
Cars.com Review
- April 11, 2025
Left by PENNYWOODS907
The customer service in the Service Department was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was serviced so I was able to avoid the boring wait time while my car was serviced.
DealerRater Review
- April 10, 2025
Left by michael.morrison
Regina was great. Got everything takin care of for me and kept me informed of progress. Thanks
Cars.com Review
- April 10, 2025
Left by michael.morrison
Regina was great. Got everything takin care of for me and kept me informed of progress. Thanks
Cars.com Review
- April 09, 2025
Left by Gentilini4
Very friendly and accommodating staff. I went there without an appointment for a windshield wiper that needed to be replaced
DealerRater Review
- April 09, 2025
Left by Gentilini4
Very friendly and accommodating staff. I went there without an appointment for a windshield wiper that needed to be replaced
Cars.com Review
- April 09, 2025
Left by Z. Bayer
Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down.
DealerRater Review
- April 09, 2025
Left by Z. Bayer
Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down.
DealerRater Review
- April 09, 2025
Left by MarricaRonicahf
I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus
Cars.com Review
- April 09, 2025
Left by MarricaRonicahf
I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus
DealerRater Review
- April 08, 2025
Left by ABJONES0542
We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with.
Cars.com Review
- April 08, 2025
Left by ABJONES0542
We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with.
DealerRater Review
- April 08, 2025
Left by INGRIDMP63
Great service and wonderful staff. Shayne was very professional. and made sure that I was comfortable while waiting for my vehicle.
Cars.com Review
- April 08, 2025
Left by INGRIDMP63
Great service and wonderful staff. Shayne was very professional. and made sure that I was comfortable while waiting for my vehicle.
DealerRater Review
- April 08, 2025
Left by MICHAEL.L.SMITH624
One of the best and fastest experiences I have had at a dealership. I would highly recommend. Everyone was great and a pleasure to work with.
Cars.com Review
- April 08, 2025
Left by MICHAEL.L.SMITH624
One of the best and fastest experiences I have had at a dealership. I would highly recommend. Everyone was great and a pleasure to work with.
DealerRater Review
- April 08, 2025
Left by GSCHNEIDMAN
Excellent service as always. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds.
Cars.com Review
- April 08, 2025
Left by GSCHNEIDMAN
Excellent service as always. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds.
DealerRater Review
- April 08, 2025
Left by MR
Excellent and timely service. Great facilities with added comforts when having to wait for vehicle to be serviced.
Cars.com Review
- April 08, 2025
Left by MR
Excellent and timely service. Great facilities with added comforts when having to wait for vehicle to be serviced.
DealerRater Review
- April 07, 2025
Left by CGSAUTOGLASS
Ragina Fitz got our Metris Van done quickly and communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us get that to her to install. Her technician also diagnosed and fixed a long time check engine light for...
Cars.com Review
- April 07, 2025
Left by CGSAUTOGLASS
Ragina Fitz got our Metris Van done quickly and communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us get that to her to install. Her technician also diagnosed and fixed a long time check engine light for...
DealerRater Review
- April 06, 2025
Left by CHARLESANDSHIRLEY
Kudos to Scott Lambert and the service department for great work and attention to details during my recent visit at the Midlothian location!
Cars.com Review
- April 06, 2025
Left by CHARLESANDSHIRLEY
Kudos to Scott Lambert and the service department for great work and attention to details during my recent visit at the Midlothian location!
DealerRater Review
- April 06, 2025
Left by Benglish
They did a great job and worked me to get a fair price and was able to get the work done a day earlier.
Cars.com Review
- April 06, 2025
Left by Benglish
They did a great job and worked me to get a fair price and was able to get the work done a day earlier.
Cars.com Review
- April 05, 2025
Left by RUBY_POTTS
I have already replied to a survey regarding a $275 analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank card and has not been credited back to my account although its been 3 weeks. I left a message for...
DealerRater Review
- April 05, 2025
Left by RUBY_POTTS
I have already replied to a survey regarding a $275 analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank card and has not been credited back to my account although its been 3 weeks. I left a message for...
DealerRater Review
- April 05, 2025
Left by mmm
Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that
Cars.com Review
- April 05, 2025
Left by mmm
Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that
DealerRater Review
- April 05, 2025
Left by Umesh Naik
Everything is and was top notch but I don’t know some how this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sending same reviews request more than one time Hope you understand my irritation Thank you
Cars.com Review
- April 05, 2025
Left by Umesh Naik
Everything is and was top notch but I don’t know some how this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sending same reviews request more than one time Hope you understand my irritation Thank you
Cars.com Review
- April 04, 2025
Left by VIDEOHAL53
Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning.
DealerRater Review
- April 04, 2025
Left by VIDEOHAL53
Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning.
Cars.com Review
- April 04, 2025
Left by VIDEOHAL53
They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL.
DealerRater Review
- April 04, 2025
Left by VIDEOHAL53
They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL.
DealerRater Review
- April 04, 2025
Left by ELWACAMERON
Dealership staff were very nice and courteous. Always prompt to return calls, texts or emails. The car (used) purchased is enjoyable. Only reason for not 5 stars was the pre delivery inspection, interior detailing and mandatory ceramic coating. Some areas of the inside were not cleaned and interior...
Cars.com Review
- April 04, 2025
Left by ELWACAMERON
Dealership staff were very nice and courteous. Always prompt to return calls, texts or emails. The car (used) purchased is enjoyable. Only reason for not 5 stars was the pre delivery inspection, interior detailing and mandatory ceramic coating. Some areas of the inside were not cleaned and interior...
DealerRater Review
- April 04, 2025
Left by ATMBIZ0
The work was done, professional and on time, I left the service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great.
Cars.com Review
- April 04, 2025
Left by ATMBIZ0
The work was done, professional and on time, I left the service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great.
DealerRater Review
- April 03, 2025
Left by benjamin.washington
Great job assisting us with getting our vehicle back on track! Thanks for your understanding and help with meeting our goal. Excellent service!!
Cars.com Review
- April 03, 2025
Left by benjamin.washington
Great job assisting us with getting our vehicle back on track! Thanks for your understanding and help with meeting our goal. Excellent service!!
DealerRater Review
- April 03, 2025
Left by JGKS
I scheduled the appointment at least a month in advance for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the proper date and time: 04/01/2025 at 10:10am. One attendant passes me to another to complete...
Cars.com Review
- April 03, 2025
Left by JGKS
I scheduled the appointment at least a month in advance for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the proper date and time: 04/01/2025 at 10:10am. One attendant passes me to another to complete...
DealerRater Review
- April 03, 2025
Left by MARTHANBILL
Ryan and Ragina were very responsive to getting our repair taken care of. They are always very professional and helpful.
Cars.com Review
- April 03, 2025
Left by MARTHANBILL
Ryan and Ragina were very responsive to getting our repair taken care of. They are always very professional and helpful.
DealerRater Review
- April 02, 2025
Left by crad2steelers
Mercedes Benz in Midlothian provides great customer service and definitely value there customers every need.
Cars.com Review
- April 02, 2025
Left by crad2steelers
Mercedes Benz in Midlothian provides great customer service and definitely value there customers every need.
DealerRater Review
- April 02, 2025
Left by BP.TWINOAKS
Disappointed at first when I was told my 10:30 appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned.
Cars.com Review
- April 02, 2025
Left by BP.TWINOAKS
Disappointed at first when I was told my 10:30 appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned.
Cars.com Review
- April 01, 2025
Left by gabep1961
Great service very responsive. Was able to get quick service, kudos to Alan, Service Tech.
DealerRater Review
- April 01, 2025
Left by gabep1961
Great service very responsive. Was able to get quick service, kudos to Alan, Service Tech.
DealerRater Review
- April 01, 2025
Left by laurahorgan
I was greeted by a friendly crew member when I brought my car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased.
Cars.com Review
- April 01, 2025
Left by laurahorgan
I was greeted by a friendly crew member when I brought my car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased.
DealerRater Review
- April 01, 2025
Left by Catherine K
Nicole had everything ordered and my loaner ready! The service went perfectly. Everyone at this dealership is very nice and organized.
Cars.com Review
- April 01, 2025
Left by Catherine K
Nicole had everything ordered and my loaner ready! The service went perfectly. Everyone at this dealership is very nice and organized.
DealerRater Review
- April 01, 2025
Left by heyzus88
This place is great! From the customer service to the mechanic service. My car is just a long journey of frustration!
Cars.com Review
- April 01, 2025
Left by heyzus88
This place is great! From the customer service to the mechanic service. My car is just a long journey of frustration!
Cars.com Review
- March 31, 2025
Left by joifull.linda
Scheduled my appointment for my rear light replacement and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of maintenance check was excellent. Waiting room was clean and had cold water. Disappointed to pay a...
DealerRater Review
- March 31, 2025
Left by joifull.linda
Scheduled my appointment for my rear light replacement and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of maintenance check was excellent. Waiting room was clean and had cold water. Disappointed to pay a...
DealerRater Review
- March 30, 2025
Left by gwerts2
Very professional and accurate service. Friendly and efficient customer service. Helpful and down to earth.
Cars.com Review
- March 30, 2025
Left by gwerts2
Very professional and accurate service. Friendly and efficient customer service. Helpful and down to earth.
DealerRater Review
- March 29, 2025
Left by RACHEL.HILL2
Shane made my visit warm and welcoming. Thanks for all the help with my app. Shane made me very comfortable while waiting on my car.
Cars.com Review
- March 29, 2025
Left by RACHEL.HILL2
Shane made my visit warm and welcoming. Thanks for all the help with my app. Shane made me very comfortable while waiting on my car.
DealerRater Review
- March 29, 2025
Left by LNAGOSKY
The service was done well and the communication was excellent. Ability to pay online makes things quick.
Cars.com Review
- March 29, 2025
Left by LNAGOSKY
The service was done well and the communication was excellent. Ability to pay online makes things quick.
DealerRater Review
- March 29, 2025
Left by HEROHARONIAN
Very happy with the service My only complain has been for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer like MB to charge for using CC.
Cars.com Review
- March 29, 2025
Left by HEROHARONIAN
Very happy with the service My only complain has been for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer like MB to charge for using CC.
DealerRater Review
- March 29, 2025
Left by ROBERTJOHNSON3904
People were very professional and polite show room was amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience
Cars.com Review
- March 29, 2025
Left by ROBERTJOHNSON3904
People were very professional and polite show room was amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience
DealerRater Review
- March 28, 2025
Left by ZAQUINNAGARDNER
Shane was very nice and ensured my service my completed timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane!
Cars.com Review
- March 28, 2025
Left by ZAQUINNAGARDNER
Shane was very nice and ensured my service my completed timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane!
DealerRater Review
- March 28, 2025
Left by bryonwall
Prompt with check in and pick up. Staff was very pleasant. Wash and vacuuming were great too. I love this location!!
Cars.com Review
- March 28, 2025
Left by bryonwall
Prompt with check in and pick up. Staff was very pleasant. Wash and vacuuming were great too. I love this location!!
DealerRater Review
- March 28, 2025
Left by MAYELEX
If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service
Cars.com Review
- March 28, 2025
Left by MAYELEX
If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service
DealerRater Review
- March 27, 2025
Left by TDAVIS30
Another amazing experience with MB of Midlothian. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly.
Cars.com Review
- March 27, 2025
Left by TDAVIS30
Another amazing experience with MB of Midlothian. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly.
DealerRater Review
- March 27, 2025
Left by ANNAMOORE.VA
Cheyne was amazing! He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience.
Cars.com Review
- March 27, 2025
Left by ANNAMOORE.VA
Cheyne was amazing! He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience.
DealerRater Review
- March 25, 2025
Left by elisaparkin095
Fantastic experience with Service and all of the staff were helpful and friendly. Thank you!
Cars.com Review
- March 25, 2025
Left by elisaparkin095
Fantastic experience with Service and all of the staff were helpful and friendly. Thank you!
DealerRater Review
- March 25, 2025
Left by caryl1908
I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light...
Cars.com Review
- March 25, 2025
Left by caryl1908
I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light...
DealerRater Review
- March 25, 2025
Left by Joseph Martin
Phenomenal customer service!! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This...
Cars.com Review
- March 25, 2025
Left by Joseph Martin
Phenomenal customer service!! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This...
DealerRater Review
- March 24, 2025
Left by DANDCDENNY
i had a good experience the staff was very nice and helpful. the service was fast and complete
Cars.com Review
- March 24, 2025
Left by DANDCDENNY
i had a good experience the staff was very nice and helpful. the service was fast and complete
DealerRater Review
- March 24, 2025
Left by ahill15
Great experience as always! Communication was excellent and service was done in a timely manner.
Cars.com Review
- March 24, 2025
Left by ahill15
Great experience as always! Communication was excellent and service was done in a timely manner.
DealerRater Review
- March 23, 2025
Left by drogers2
Cheyne was very professional explained everything and had my service done in a timely manner,
Cars.com Review
- March 23, 2025
Left by drogers2
Cheyne was very professional explained everything and had my service done in a timely manner,
Cars.com Review
- March 22, 2025
Left by DES1BRICK
The new car buying experience went well due to the salesman and dealership working to facilitate a positive outcome. New gle350,performs beautifully.
DealerRater Review
- March 22, 2025
Left by DES1BRICK
The new car buying experience went well due to the salesman and dealership working to facilitate a positive outcome. New gle350,performs beautifully.
DealerRater Review
- March 22, 2025
Left by JYC1
Nicole Cutler provided phenomenal, professional customer assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. She worked diligently to assure I remained a satisfied customer. Ms. Cutler should be used as...
Cars.com Review
- March 22, 2025
Left by JYC1
Nicole Cutler provided phenomenal, professional customer assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. She worked diligently to assure I remained a satisfied customer. Ms. Cutler should be used as...
DealerRater Review
- March 22, 2025
Left by Teon Wilson
Got the job done. Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and saved funds by not doing work that wouldn't solve an issue.
Cars.com Review
- March 22, 2025
Left by Teon Wilson
Got the job done. Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and saved funds by not doing work that wouldn't solve an issue.
Cars.com Review
- March 21, 2025
Left by BCBETTY411
Alan Mansfield is my service rep and he is fantastic! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides!
DealerRater Review
- March 21, 2025
Left by BCBETTY411
Alan Mansfield is my service rep and he is fantastic! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides!
Cars.com Review
- March 21, 2025
Left by CBELL47733
Great service. Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words!
DealerRater Review
- March 21, 2025
Left by CBELL47733
Great service. Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words!
DealerRater Review
- March 21, 2025
Left by ALLENFRY10
I had a very enjoyable experience didn't have to wait long at all. Outstanding job
Cars.com Review
- March 21, 2025
Left by ALLENFRY10
I had a very enjoyable experience didn't have to wait long at all. Outstanding job
DealerRater Review
- March 18, 2025
Left by SHARONLEWIS140
Frank Costa is the best car salesman. Very kind and knowledgeable. He’s all about making his customers happy.
Cars.com Review
- March 18, 2025
Left by SHARONLEWIS140
Frank Costa is the best car salesman. Very kind and knowledgeable. He’s all about making his customers happy.
DealerRater Review
- March 16, 2025
Left by Rover Guy
Anyone in the market for a new or used mercedes-Benz I could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️
Dealer Replied: Thank you for your kind words and for sharing your experience!
Cars.com Review
- March 16, 2025
Left by Rover Guy
Anyone in the market for a new or used mercedes-Benz I could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️
Dealer Replied: Thank you for your kind words and for sharing your experience!
DealerRater Review
- March 16, 2025
Left by lawrence2weaver
Best Mercedes Dealership. Ragina was amazing. Service was amazing easy process paying and getting back to my original car.
Dealer Replied: Thank you for sharing your experience!!
Cars.com Review
- March 16, 2025
Left by lawrence2weaver
Best Mercedes Dealership. Ragina was amazing. Service was amazing easy process paying and getting back to my original car.
Dealer Replied: Thank you for sharing your experience!!
DealerRater Review
- March 16, 2025
Left by IESH.CED07
Worst experience ever. No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped off my car at 0830, I guess other people were priority over me even though I had an appointment at 0830. All I heard from Nicole...
Dealer Replied: Thank you for sharing your experience and we apologize your car was not serviced in a timely fashion. The service manager was out of the office on Saturday which was not an excuse but simply the case. The service manager will be more than happy to speak with you on Monday if you change your stance on communicating with us. While we know this doesn't fix the inconvenience, Nicole's gesture of waiving the technician's time spent looking at your vehicle was hopefully received well on your end.
Cars.com Review
- March 16, 2025
Left by IESH.CED07
Worst experience ever. No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped off my car at 0830, I guess other people were priority over me even though I had an appointment at 0830. All I heard from Nicole...
Dealer Replied: Thank you for sharing your experience and we apologize your car was not serviced in a timely fashion. The service manager was out of the office on Saturday which was not an excuse but simply the case. The service manager will be more than happy to speak with you on Monday if you change your stance on communicating with us. While we know this doesn't fix the inconvenience, Nicole's gesture of waiving the technician's time spent looking at your vehicle was hopefully received well on your end.
DealerRater Review
- March 15, 2025
Left by katrina.stevenson1999
Frank was amazing; very considerate of my needs. I would recommend him to friends and family!
Cars.com Review
- March 15, 2025
Left by katrina.stevenson1999
Frank was amazing; very considerate of my needs. I would recommend him to friends and family!
DealerRater Review
- March 14, 2025
Left by KOUSA06
The best Mercedes dealership I have ever used. All employees were very kind. Special thanks to Frank Costa!
Cars.com Review
- March 14, 2025
Left by KOUSA06
The best Mercedes dealership I have ever used. All employees were very kind. Special thanks to Frank Costa!
DealerRater Review
- March 14, 2025
Left by CRHODES1
The express service was excellent. Regina was able to get my car in the service bay and explain to me exactly what was going to happen. Everything was completed within an hour and fifteen minutes. I appreciate all of the first class service!
Cars.com Review
- March 14, 2025
Left by CRHODES1
The express service was excellent. Regina was able to get my car in the service bay and explain to me exactly what was going to happen. Everything was completed within an hour and fifteen minutes. I appreciate all of the first class service!
DealerRater Review
- March 12, 2025
Left by SHEILA_MMR
They always helpful and corteous they do great work I’m sold on the deslership
Cars.com Review
- March 12, 2025
Left by SHEILA_MMR
They always helpful and corteous they do great work I’m sold on the deslership
DealerRater Review
- March 12, 2025
Left by DAVIDPELLE20
Everyone was great an real nice , Alan was my service manager an did wonderful job ,Thank you all.
Cars.com Review
- March 12, 2025
Left by DAVIDPELLE20
Everyone was great an real nice , Alan was my service manager an did wonderful job ,Thank you all.
DealerRater Review
- March 12, 2025
Left by kmkimbo
The customer service was excellent from beginning to end. The service advisor was very attentive and caring.
Cars.com Review
- March 12, 2025
Left by kmkimbo
The customer service was excellent from beginning to end. The service advisor was very attentive and caring.
DealerRater Review
- March 12, 2025
Left by KOUSA06
My husband and I have purchased many Mercedes in our lifetime. This is probably the best MB dealership we have experienced.
Cars.com Review
- March 12, 2025
Left by KOUSA06
My husband and I have purchased many Mercedes in our lifetime. This is probably the best MB dealership we have experienced.
DealerRater Review
- March 12, 2025
Left by DOUG@WINEANDBEERSUPPLY.COM
Had to bring my unit back a second time for repair.Also unhooked the OBD 11 that had a second port to connect to and broke the pin on it..
Cars.com Review
- March 12, 2025
Left by DOUG@WINEANDBEERSUPPLY.COM
Had to bring my unit back a second time for repair.Also unhooked the OBD 11 that had a second port to connect to and broke the pin on it..
DealerRater Review
- March 11, 2025
Left by DUNBARPT
I appreciate the great service from Alan taking time to answer all my questions to the checkout process where an issue was easily resolved. And I also appreciate the good work the technicians do to keep my Sprinter working well!
Cars.com Review
- March 11, 2025
Left by DUNBARPT
I appreciate the great service from Alan taking time to answer all my questions to the checkout process where an issue was easily resolved. And I also appreciate the good work the technicians do to keep my Sprinter working well!
DealerRater Review
- March 11, 2025
Left by SSABIT71
You’re absolutely amazing . Thank you for great job And so fast finishing my inspection
Cars.com Review
- March 11, 2025
Left by SSABIT71
You’re absolutely amazing . Thank you for great job And so fast finishing my inspection
DealerRater Review
- March 10, 2025
Left by granderson50
Dealership was quick with diagnosis but the delivery was a lille longer than I expected.
Cars.com Review
- March 10, 2025
Left by granderson50
Dealership was quick with diagnosis but the delivery was a lille longer than I expected.
DealerRater Review
- March 09, 2025
Left by DEOFAD2
With Regina’ personality and friendly tone of voice and warmth reception, she deserves a raise and she is a keeper.
Cars.com Review
- March 09, 2025
Left by DEOFAD2
With Regina’ personality and friendly tone of voice and warmth reception, she deserves a raise and she is a keeper.
DealerRater Review
- March 09, 2025
Left by AMG
Great service as always, whether it’s sales or service the experience is exceptional and caring. I recommend any and all to visit Mercedes Benz of Midlothian whether it’s for purchase or service of your vehicles.
Cars.com Review
- March 09, 2025
Left by AMG
Great service as always, whether it’s sales or service the experience is exceptional and caring. I recommend any and all to visit Mercedes Benz of Midlothian whether it’s for purchase or service of your vehicles.
DealerRater Review
- March 07, 2025
Left by MGBMGA0
My service advisor is excellent. He keeps us informed. They want to be of service. They want to get it right.
Cars.com Review
- March 07, 2025
Left by MGBMGA0
My service advisor is excellent. He keeps us informed. They want to be of service. They want to get it right.
DealerRater Review
- March 05, 2025
Left by imelda.raguindin
The service staff provide exceptional service, Ragina was really nice and accommodating! The dealership is clean and friendly!
Cars.com Review
- March 05, 2025
Left by imelda.raguindin
The service staff provide exceptional service, Ragina was really nice and accommodating! The dealership is clean and friendly!
DealerRater Review
- March 05, 2025
Left by GHBLAKEY
Service and staff were wonderful to work with. The opportunity to finance was very beneficial. Thank you,
Cars.com Review
- March 05, 2025
Left by GHBLAKEY
Service and staff were wonderful to work with. The opportunity to finance was very beneficial. Thank you,
DealerRater Review
- March 05, 2025
Left by Farid
The facility is very nice and clean. People are courteous. Alan Mansfield was excellent. He quickly and effeiciently prepare the work sheet and explained the possible cost and insurance caverage.
Cars.com Review
- March 05, 2025
Left by Farid
The facility is very nice and clean. People are courteous. Alan Mansfield was excellent. He quickly and effeiciently prepare the work sheet and explained the possible cost and insurance caverage.
DealerRater Review
- March 04, 2025
Left by Brenda
My service advisor, Scott Lambert, is always prepared and does a great job. I always request the work to be done on my Mercedes by Scott Bruington. He is a great technician!!
Cars.com Review
- March 04, 2025
Left by Brenda
My service advisor, Scott Lambert, is always prepared and does a great job. I always request the work to be done on my Mercedes by Scott Bruington. He is a great technician!!
DealerRater Review
- March 03, 2025
Left by MR
Always great service, efficient, prompt, excellent staff, comfortable environment to wait for service, reliable and honest work!
Cars.com Review
- March 03, 2025
Left by MR
Always great service, efficient, prompt, excellent staff, comfortable environment to wait for service, reliable and honest work!
DealerRater Review
- March 03, 2025
Left by THE.MCCASKILL.MAILBOX
My service was great and no complaints. I highly recommend. You will not. Be disappointed.
Cars.com Review
- March 03, 2025
Left by THE.MCCASKILL.MAILBOX
My service was great and no complaints. I highly recommend. You will not. Be disappointed.
DealerRater Review
- March 02, 2025
Left by Thomas
My experience was awesome. My technician took good care of me and easily explained every step of the process.
Cars.com Review
- March 02, 2025
Left by Thomas
My experience was awesome. My technician took good care of me and easily explained every step of the process.
DealerRater Review
- March 02, 2025
Left by TLITTLE3600
Nicole did a great job looking into options for the repair of my vehicle including warranty coverage and payment options I highly recommend her and the dealership for your car maintenance
Cars.com Review
- March 02, 2025
Left by TLITTLE3600
Nicole did a great job looking into options for the repair of my vehicle including warranty coverage and payment options I highly recommend her and the dealership for your car maintenance
DealerRater Review
- March 01, 2025
Left by JBRANTLEYDPM
Work was done on time and the car was cleaned. I was informed of work that needed to be done. A
Cars.com Review
- March 01, 2025
Left by JBRANTLEYDPM
Work was done on time and the car was cleaned. I was informed of work that needed to be done. A
DealerRater Review
- March 01, 2025
Left by DUBIEL1234
Great job keeping me informed every step of the way ! Nicole was great she did a great job explaining all of the services and prices to me .
Cars.com Review
- March 01, 2025
Left by DUBIEL1234
Great job keeping me informed every step of the way ! Nicole was great she did a great job explaining all of the services and prices to me .
DealerRater Review
- March 01, 2025
Left by mslaw623
Charles is instrumental dynamic and demonstrates quality experience in assisting great customer service and care!
Cars.com Review
- March 01, 2025
Left by mslaw623
Charles is instrumental dynamic and demonstrates quality experience in assisting great customer service and care!
DealerRater Review
- March 01, 2025
Left by ABURISH14
Very friendly staff, knowledgeable and my service advisor Scott keeps me coming back. Very helpful!
Cars.com Review
- March 01, 2025
Left by ABURISH14
Very friendly staff, knowledgeable and my service advisor Scott keeps me coming back. Very helpful!
DealerRater Review
- February 28, 2025
Left by mandaj2595
My car buying experience was amazing. My salesman, Charles Armstrong was awesome. His knowledge, experience, and professionalism was outstanding. My finance rep, Jenna was also great.
Cars.com Review
- February 28, 2025
Left by mandaj2595
My car buying experience was amazing. My salesman, Charles Armstrong was awesome. His knowledge, experience, and professionalism was outstanding. My finance rep, Jenna was also great.
DealerRater Review
- February 28, 2025
Left by sharonsmiles81
Service was exceptional at best. Regina communicated with me every step of the way until service was completed.
Cars.com Review
- February 28, 2025
Left by sharonsmiles81
Service was exceptional at best. Regina communicated with me every step of the way until service was completed.
DealerRater Review
- February 27, 2025
Left by Dr. S
This is THE BEST service center I have ever dealt with! Ragina was my service advisor and was so amazing. She is kind, knowledgeable, and patient.
Cars.com Review
- February 27, 2025
Left by Dr. S
This is THE BEST service center I have ever dealt with! Ragina was my service advisor and was so amazing. She is kind, knowledgeable, and patient.
DealerRater Review
- February 26, 2025
Left by JSW11237
Had the car on time as promised. Furnished a ride for me to pick up car. Very friendly.
Cars.com Review
- February 26, 2025
Left by JSW11237
Had the car on time as promised. Furnished a ride for me to pick up car. Very friendly.
Cars.com Review
- February 23, 2025
Left by DENISEVANTOL
I called the dealership and asked for sales and was lucky to be transferred to Ben. He went above and beyond taking several videos of the vehicle that I inquired about. We ended up making an appointment for the next morning and meet with Ben and bought the vehicle.
DealerRater Review
- February 23, 2025
Left by DENISEVANTOL
I called the dealership and asked for sales and was lucky to be transferred to Ben. He went above and beyond taking several videos of the vehicle that I inquired about. We ended up making an appointment for the next morning and meet with Ben and bought the vehicle.
DealerRater Review
- February 19, 2025
Left by nancrev1
The service received was excellent and the customer service representative was very accommodating. Thank you.
Cars.com Review
- February 19, 2025
Left by nancrev1
The service received was excellent and the customer service representative was very accommodating. Thank you.
DealerRater Review
- February 19, 2025
Left by CHIPWF87
Salesman was good. He explained their vehicle I was looking at. Definitely coming back in the future.
Cars.com Review
- February 19, 2025
Left by CHIPWF87
Salesman was good. He explained their vehicle I was looking at. Definitely coming back in the future.
Edmunds.com - Service Review
- February 19, 2025
Left by Pamela Johnson
Continue to be pleased with service at M-B of Midlothian. Appreciate the prompt and professional staff
DealerRater Review
- February 18, 2025
Left by STANN11
Was pleased with the appointment process, check in process, worked done. I didn’t feel that I got full detail of work to be done for the cost. And finally was surprised that there is a surcharge if you pay with credit card.
Cars.com Review
- February 18, 2025
Left by STANN11
Was pleased with the appointment process, check in process, worked done. I didn’t feel that I got full detail of work to be done for the cost. And finally was surprised that there is a surcharge if you pay with credit card.
DealerRater Review
- February 18, 2025
Left by NYCRISS56
Not worth my time to talk about it, let’s just say Mercedes lost another customer
Cars.com Review
- February 18, 2025
Left by NYCRISS56
Not worth my time to talk about it, let’s just say Mercedes lost another customer
DealerRater Review
- February 18, 2025
Left by MARYDEW
I inquired about Mercedes dealerships near me and got a response back from Charles Armstrong at Midlothian, telling me that he was available if I had any questions. At the time I was working with my local Mercedes dealership and not having a ton of success. When I was ready to really start looking...
Cars.com Review
- February 18, 2025
Left by MARYDEW
I inquired about Mercedes dealerships near me and got a response back from Charles Armstrong at Midlothian, telling me that he was available if I had any questions. At the time I was working with my local Mercedes dealership and not having a ton of success. When I was ready to really start looking...
DealerRater Review
- February 18, 2025
Left by tdt037
Ragina offered quality customer service from the beginning of the service appointment until completion. She facilitated an accurate diagnosis of the issue and kept me informed throughout the service. She was very professional, supportive, and accommodating. I’m very pleased with my experience.
Cars.com Review
- February 18, 2025
Left by tdt037
Ragina offered quality customer service from the beginning of the service appointment until completion. She facilitated an accurate diagnosis of the issue and kept me informed throughout the service. She was very professional, supportive, and accommodating. I’m very pleased with my experience.
DealerRater Review
- February 16, 2025
Left by RWJ727
Brought car in to assess expense of fixing automatic doors and windows. Task was done in a timely manner
Cars.com Review
- February 16, 2025
Left by RWJ727
Brought car in to assess expense of fixing automatic doors and windows. Task was done in a timely manner
DealerRater Review
- February 15, 2025
Left by mtoddoneill
Excellent communication and promptness in servicing my E350. Service may cost more than at independent shops but I know they do everything correctly here.
Cars.com Review
- February 15, 2025
Left by mtoddoneill
Excellent communication and promptness in servicing my E350. Service may cost more than at independent shops but I know they do everything correctly here.
DealerRater Review
- February 15, 2025
Left by Leah Timmerman
Mercedes-Benz of Midlothian is fantastic. They are always responsive, professional and provide a great customer experience!
Cars.com Review
- February 15, 2025
Left by Leah Timmerman
Mercedes-Benz of Midlothian is fantastic. They are always responsive, professional and provide a great customer experience!
DealerRater Review
- February 15, 2025
Left by FeFe
The car salesman was awesome and very helpful with my care experience. He was vey professional, knowledgeable and enthusiastic. He was was full energy and willing to get me into a vehicle. I recommend this dealership to everyone! All the people there were polite and friendly.
Cars.com Review
- February 15, 2025
Left by FeFe
The car salesman was awesome and very helpful with my care experience. He was vey professional, knowledgeable and enthusiastic. He was was full energy and willing to get me into a vehicle. I recommend this dealership to everyone! All the people there were polite and friendly.
DealerRater Review
- February 14, 2025
Left by JewellHC31
I've always had really good experiences when I take my car in. Scott is knowledgeable and always happy to help.
Cars.com Review
- February 14, 2025
Left by JewellHC31
I've always had really good experiences when I take my car in. Scott is knowledgeable and always happy to help.
DealerRater Review
- February 14, 2025
Left by terryflou
I love the way that the Mercedes handle my service is very much . It is the place that I always bring my cartoon for service
Cars.com Review
- February 14, 2025
Left by terryflou
I love the way that the Mercedes handle my service is very much . It is the place that I always bring my cartoon for service
DealerRater Review
- February 13, 2025
Left by Iris Rebeca Merida
They didn’t wash and vacuum my car, hope they call me to do that.
Cars.com Review
- February 13, 2025
Left by Iris Rebeca Merida
They didn’t wash and vacuum my car, hope they call me to do that.
DealerRater Review
- February 09, 2025
Left by Adam
I’m very happy to drop off my car at the dealer and did good job on my Van thanks for all the time for Nice work.
Cars.com Review
- February 09, 2025
Left by Adam
I’m very happy to drop off my car at the dealer and did good job on my Van thanks for all the time for Nice work.
DealerRater Review
- February 08, 2025
Left by MYJOJO913
I would recommend this service center as the service writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude.
Cars.com Review
- February 08, 2025
Left by MYJOJO913
I would recommend this service center as the service writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude.
DealerRater Review
- February 08, 2025
Left by ravi.patel
My service advisor Scott Lambert was great. He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I would go back. Be mindful of the 3% charge if you use a credit card though. The signs are very well...
Cars.com Review
- February 08, 2025
Left by ravi.patel
My service advisor Scott Lambert was great. He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I would go back. Be mindful of the 3% charge if you use a credit card though. The signs are very well...
DealerRater Review
- February 07, 2025
Left by KALLEN_23
Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that...
Dealer Replied: Mr. Allen, Thank you for bringing this to our attention. We will have an associate reach out to you shortly.
Cars.com Review
- February 07, 2025
Left by KALLEN_23
Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that...
Dealer Replied: Mr. Allen, Thank you for bringing this to our attention. We will have an associate reach out to you shortly.
DealerRater Review
- February 07, 2025
Left by joelglasgow
Great experience, Frank was honest and moved me through the process at my pace. Financing was simple and straightforward.
Cars.com Review
- February 07, 2025
Left by joelglasgow
Great experience, Frank was honest and moved me through the process at my pace. Financing was simple and straightforward.
Edmunds.com - Service Review
- February 06, 2025
Left by Charles
Thank you Cheyne for providing excellent customer service!
DealerRater Review
- February 06, 2025
Left by bragrant
Love this mercedes-Benz dealership, but was truly surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and appreciate the service i received.
Cars.com Review
- February 06, 2025
Left by bragrant
Love this mercedes-Benz dealership, but was truly surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and appreciate the service i received.
DealerRater Review
- February 06, 2025
Left by HOLDOC51
Great service. A real pleasure dealing with Scott in the service department. He took care of everything that I needed.
Cars.com Review
- February 06, 2025
Left by HOLDOC51
Great service. A real pleasure dealing with Scott in the service department. He took care of everything that I needed.
DealerRater Review
- February 05, 2025
Left by EDYE.FIELDS
Mercedes-Benz of Midlothian was very accommodating to the service needs of my vehicle. My assigned service technician ( Alan Mansfield) was very professional during the check in process. He followed up with mail to give a thank you for visiting. I truly appreciated the personal touch.
Cars.com Review
- February 05, 2025
Left by EDYE.FIELDS
Mercedes-Benz of Midlothian was very accommodating to the service needs of my vehicle. My assigned service technician ( Alan Mansfield) was very professional during the check in process. He followed up with mail to give a thank you for visiting. I truly appreciated the personal touch.
DealerRater Review
- February 04, 2025
Left by Maybabyrc
very good and my advisor Leslie Lambert is always great He cares for you and the work being perform on your vehicle
Cars.com Review
- February 04, 2025
Left by Maybabyrc
very good and my advisor Leslie Lambert is always great He cares for you and the work being perform on your vehicle
DealerRater Review
- February 04, 2025
Left by estherkgraham
We recently had our car serviced and want to commend Cheyne for the outstanding service we received. He was very thorough in explaining the problem and kept me updated throughout the process." We were told a loaner vehicle was not available the day we brought our vehicle to be serviced. The...
Cars.com Review
- February 04, 2025
Left by estherkgraham
We recently had our car serviced and want to commend Cheyne for the outstanding service we received. He was very thorough in explaining the problem and kept me updated throughout the process." We were told a loaner vehicle was not available the day we brought our vehicle to be serviced. The...
DealerRater Review
- February 03, 2025
Left by yvcawleyj24
I always used Midlothian Mercedes Benz because good customers care and make us feel comfortable.
Cars.com Review
- February 03, 2025
Left by yvcawleyj24
I always used Midlothian Mercedes Benz because good customers care and make us feel comfortable.
DealerRater Review
- February 03, 2025
Left by faisons3
Excellent customer experience, service, and turnaround time! Thank you for taking care of me on such short notice.
Cars.com Review
- February 03, 2025
Left by faisons3
Excellent customer experience, service, and turnaround time! Thank you for taking care of me on such short notice.
DealerRater Review
- February 02, 2025
Left by MrOwl
Very helpful staff. Work performed as requested. Costs clearly explained and approved prior to commencing
Cars.com Review
- February 02, 2025
Left by MrOwl
Very helpful staff. Work performed as requested. Costs clearly explained and approved prior to commencing
DealerRater Review
- February 02, 2025
Left by JLupe
I highly recommend the Service Department at Mercedes-Benz of Midlothian for their outstanding professionalism, efficiency, and expertise. Whether you need routine maintenance or complex repairs, their certified technicians ensure your vehicle receives top-quality care using genuine Mercedes-Benz...
Cars.com Review
- February 02, 2025
Left by JLupe
I highly recommend the Service Department at Mercedes-Benz of Midlothian for their outstanding professionalism, efficiency, and expertise. Whether you need routine maintenance or complex repairs, their certified technicians ensure your vehicle receives top-quality care using genuine Mercedes-Benz...
DealerRater Review
- February 01, 2025
Left by l.122henderson
Outstanding service this is why is use this dealership instead of Fredericksburg their service department is horrible.
Cars.com Review
- February 01, 2025
Left by l.122henderson
Outstanding service this is why is use this dealership instead of Fredericksburg their service department is horrible.
DealerRater Review
- February 01, 2025
Left by myeshiawilliams65
After picking my car up my tire was flat and I was accused of smoking in the vehicle Shayne is a horrible advisor and I do not recommend this location
Cars.com Review
- February 01, 2025
Left by myeshiawilliams65
After picking my car up my tire was flat and I was accused of smoking in the vehicle Shayne is a horrible advisor and I do not recommend this location
DealerRater Review
- February 01, 2025
Left by dvestal49
Excellent service from start to finish, comendations to my salesman Charles Armstrong as well he really went the extra mile for me.
Cars.com Review
- February 01, 2025
Left by dvestal49
Excellent service from start to finish, comendations to my salesman Charles Armstrong as well he really went the extra mile for me.
DealerRater Review
- January 31, 2025
Left by MAUNAMULLINS
Great!! Very helpful and explained what needed to be done on my car. Enjoyed the video of the undercarriage of my car.
Cars.com Review
- January 31, 2025
Left by MAUNAMULLINS
Great!! Very helpful and explained what needed to be done on my car. Enjoyed the video of the undercarriage of my car.
DealerRater Review
- January 31, 2025
Left by WACS1
Excellent service by all especially the shuttle driver and service adviser. This is a gret team
Cars.com Review
- January 31, 2025
Left by WACS1
Excellent service by all especially the shuttle driver and service adviser. This is a gret team
DealerRater Review
- January 31, 2025
Left by PRHYLAND
Shane(?) and Tink went out of their way to be helpful. Shane did a great job getting the Geico adjuster to agree to my claim! Great work, great service!
Cars.com Review
- January 31, 2025
Left by PRHYLAND
Shane(?) and Tink went out of their way to be helpful. Shane did a great job getting the Geico adjuster to agree to my claim! Great work, great service!
DealerRater Review
- January 31, 2025
Left by BROOKEANNEHUNTER
They took time to explain the issues and ultimately made things right, which I appreciate.
Cars.com Review
- January 31, 2025
Left by BROOKEANNEHUNTER
They took time to explain the issues and ultimately made things right, which I appreciate.
DealerRater Review
- January 30, 2025
Left by SAMARKARKENNY
Isaiah was very helpful Very nice communication and fallow with us Very happy with our car purchase thanks
Cars.com Review
- January 30, 2025
Left by SAMARKARKENNY
Isaiah was very helpful Very nice communication and fallow with us Very happy with our car purchase thanks
DealerRater Review
- January 28, 2025
Left by SHERLOCKBRUCE2
I received a. video from the technician that showed me what work needed to be performed to repair my vehicle. The video was very informative and service advisor, Scott Lambert was also courteous and helpful during the repair process.
Cars.com Review
- January 28, 2025
Left by SHERLOCKBRUCE2
I received a. video from the technician that showed me what work needed to be performed to repair my vehicle. The video was very informative and service advisor, Scott Lambert was also courteous and helpful during the repair process.
DealerRater Review
- January 26, 2025
Left by RENUSHARMA1166
Excellent service! Excellent customer service! We appreciate it! Thanks for all you do! It was quick and great service!
Cars.com Review
- January 26, 2025
Left by RENUSHARMA1166
Excellent service! Excellent customer service! We appreciate it! Thanks for all you do! It was quick and great service!
DealerRater Review
- January 26, 2025
Left by SCOTTMMELVILLE
Extremely positive experience leasing my new EQS from this dealership. Low pressure, very responsive and knowledgeable, and a great deal, too. Would highly recommend.
Cars.com Review
- January 26, 2025
Left by SCOTTMMELVILLE
Extremely positive experience leasing my new EQS from this dealership. Low pressure, very responsive and knowledgeable, and a great deal, too. Would highly recommend.
DealerRater Review
- January 26, 2025
Left by mattinpotsdam
I had a great service experience at Mercedes Benz of Midlothian and will gladly return for future service visits!
Cars.com Review
- January 26, 2025
Left by mattinpotsdam
I had a great service experience at Mercedes Benz of Midlothian and will gladly return for future service visits!
DealerRater Review
- January 26, 2025
Left by THART3999
The salesman, Charles was very helpful and professional. He was very knowledgeable and good to deal with.
Cars.com Review
- January 26, 2025
Left by THART3999
The salesman, Charles was very helpful and professional. He was very knowledgeable and good to deal with.
DealerRater Review
- January 25, 2025
Left by Thom G
The communication was effective and on point; the advisor kept me informed. The service was done completely to my satisfaction and in a timely manor. The staff was very pleasant and friendly.
Cars.com Review
- January 25, 2025
Left by Thom G
The communication was effective and on point; the advisor kept me informed. The service was done completely to my satisfaction and in a timely manor. The staff was very pleasant and friendly.
DealerRater Review
- January 25, 2025
Left by GAMANANO4
Helpful and knowledgeable. Provided good information. Communicated well and gave good advice with good service.
Cars.com Review
- January 25, 2025
Left by GAMANANO4
Helpful and knowledgeable. Provided good information. Communicated well and gave good advice with good service.
DealerRater Review
- January 25, 2025
Left by POLLY.HELM
This is thebBest customer service I’ve ever experienced at a dealership. I highly recommend
Cars.com Review
- January 25, 2025
Left by POLLY.HELM
This is thebBest customer service I’ve ever experienced at a dealership. I highly recommend
DealerRater Review
- January 24, 2025
Left by SKNIAZ
The staff was very helpful and the experience was smooth! Wayne has been wonderful to work with as always. Would buy again from this dealership.
Cars.com Review
- January 24, 2025
Left by SKNIAZ
The staff was very helpful and the experience was smooth! Wayne has been wonderful to work with as always. Would buy again from this dealership.
DealerRater Review
- January 24, 2025
Left by DARREN.SIMPS
Excellent service. Knowledgeable staff and friendly environment. Will continue service my vehicle here in the future
Cars.com Review
- January 24, 2025
Left by DARREN.SIMPS
Excellent service. Knowledgeable staff and friendly environment. Will continue service my vehicle here in the future
DealerRater Review
- January 23, 2025
Left by Kenneth.j.adams
Car runs quiet and tracks perfect with new tires. Transmission / Diff service seems to have smoothed out gear changes to like new. Thanks, Ken
Cars.com Review
- January 23, 2025
Left by Kenneth.j.adams
Car runs quiet and tracks perfect with new tires. Transmission / Diff service seems to have smoothed out gear changes to like new. Thanks, Ken
DealerRater Review
- January 23, 2025
Left by sharon.c.koon
Great service and Allen always explains the services being performed on my Vehicle. All the employees are friendly and welcoming.
Cars.com Review
- January 23, 2025
Left by sharon.c.koon
Great service and Allen always explains the services being performed on my Vehicle. All the employees are friendly and welcoming.
DealerRater Review
- January 23, 2025
Left by JGLOVER590
Alan is always very helpful and communicates the issues plainly and completely. Advises when something cannot be accomplished and why and when it will be available.
Cars.com Review
- January 23, 2025
Left by JGLOVER590
Alan is always very helpful and communicates the issues plainly and completely. Advises when something cannot be accomplished and why and when it will be available.
DealerRater Review
- January 23, 2025
Left by Anthony P
I worked with Charles on a 24 Mercedes C43 for my wife. He was very professional, kept up with communications, and was able to give us a great price. We will be coming back for any future Mercedes Benz purchases.
Cars.com Review
- January 23, 2025
Left by Anthony P
I worked with Charles on a 24 Mercedes C43 for my wife. He was very professional, kept up with communications, and was able to give us a great price. We will be coming back for any future Mercedes Benz purchases.
DealerRater Review
- January 22, 2025
Left by dpfranklin57
Prompt friendly service. Clean and relaxing waiting areas. Unfortunately, too cold to wash my car.
Cars.com Review
- January 22, 2025
Left by dpfranklin57
Prompt friendly service. Clean and relaxing waiting areas. Unfortunately, too cold to wash my car.
DealerRater Review
- January 22, 2025
Left by Pam Diemer
Isaiah Cotton provided us with exceptional sales service when we bought our 2025 Mercedes GLE 350 this week. Isaiah was pleasant to work with, responsive to us when we reached out, patiently answered our questions and provided a helpful new car orientation for us. He was proactive without being...
Cars.com Review
- January 22, 2025
Left by Pam Diemer
Isaiah Cotton provided us with exceptional sales service when we bought our 2025 Mercedes GLE 350 this week. Isaiah was pleasant to work with, responsive to us when we reached out, patiently answered our questions and provided a helpful new car orientation for us. He was proactive without being...
DealerRater Review
- January 21, 2025
Left by zkeough
Professional, courteous, accommodating, knowledgeable, and expeditious processing to obtain the vehicle of choice. Completely satisfied!
Cars.com Review
- January 21, 2025
Left by zkeough
Professional, courteous, accommodating, knowledgeable, and expeditious processing to obtain the vehicle of choice. Completely satisfied!
DealerRater Review
- January 21, 2025
Left by Calam10
Everything was great. Only disappointment was nit having not having my car washed because it was not working at the time. Loved the video clip of my car being worked on.
Cars.com Review
- January 21, 2025
Left by Calam10
Everything was great. Only disappointment was nit having not having my car washed because it was not working at the time. Loved the video clip of my car being worked on.
DealerRater Review
- January 21, 2025
Left by DYNOMITE78
Great service. We are pleased with our car' this is our second mb we purchased
Cars.com Review
- January 21, 2025
Left by DYNOMITE78
Great service. We are pleased with our car' this is our second mb we purchased
DealerRater Review
- January 21, 2025
Left by BIGJEFF8.AM
Customer service is great. The employees are great to deal with. Very knowledgeable and helpful.
Cars.com Review
- January 21, 2025
Left by BIGJEFF8.AM
Customer service is great. The employees are great to deal with. Very knowledgeable and helpful.
DealerRater Review
- January 20, 2025
Left by rturner31
They really listen. Frank and the team don’t make you waste time. Happy customer.
Cars.com Review
- January 20, 2025
Left by rturner31
They really listen. Frank and the team don’t make you waste time. Happy customer.
Cars.com Review
- January 20, 2025
Left by Maybabyrc
Scott Lambert adviser is great always friendly reliable always concern about my car needs gives me the best advice
DealerRater Review
- January 20, 2025
Left by Maybabyrc
Scott Lambert adviser is great always friendly reliable always concern about my car needs gives me the best advice
Cars.com Review
- January 19, 2025
Left by cpowis
They delivered on what they promised at a time that worked for me. Nicole was kind and attentive. She kept myself and other customers updated.
DealerRater Review
- January 19, 2025
Left by cpowis
They delivered on what they promised at a time that worked for me. Nicole was kind and attentive. She kept myself and other customers updated.
DealerRater Review
- January 18, 2025
Left by KMC
Scott Lambert provides truly outstanding service. He never tries to sell me on service I do t need and will tell me if I can wait for something (like new spark plugs). I appreciate that and I have so much trust in him. I will always buy from this dealership because of the service I get from him.
Cars.com Review
- January 18, 2025
Left by KMC
Scott Lambert provides truly outstanding service. He never tries to sell me on service I do t need and will tell me if I can wait for something (like new spark plugs). I appreciate that and I have so much trust in him. I will always buy from this dealership because of the service I get from him.
DealerRater Review
- January 17, 2025
Left by MYIESHA
My purchasing experience was Smooth and fast. Isaiah was super helpful! My first Benz and I can’t complain. Thanks again
Cars.com Review
- January 17, 2025
Left by MYIESHA
My purchasing experience was Smooth and fast. Isaiah was super helpful! My first Benz and I can’t complain. Thanks again
DealerRater Review
- January 17, 2025
Left by WENROUGHTY
This was the best service we have received to date. We got a quick appointment and the communication was great.
Cars.com Review
- January 17, 2025
Left by WENROUGHTY
This was the best service we have received to date. We got a quick appointment and the communication was great.
DealerRater Review
- January 17, 2025
Left by SMCGLYNN
Great sales folks at this dealership. Jon is also very down to earth in the finance department.
Cars.com Review
- January 17, 2025
Left by SMCGLYNN
Great sales folks at this dealership. Jon is also very down to earth in the finance department.
DealerRater Review
- January 17, 2025
Left by kenitafountain
They’ve been phenomenal! Very knowledgeable and extremely helpful. Looking forward to my MB experience.
Cars.com Review
- January 17, 2025
Left by kenitafountain
They’ve been phenomenal! Very knowledgeable and extremely helpful. Looking forward to my MB experience.
DealerRater Review
- January 16, 2025
Left by karennorthcutt
Regina is wonderful to work with. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires.
Cars.com Review
- January 16, 2025
Left by karennorthcutt
Regina is wonderful to work with. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires.
DealerRater Review
- January 16, 2025
Left by RTRENT4951
This dealership has always given me good service. In the parts department , sales department as well as the service department.
Cars.com Review
- January 16, 2025
Left by RTRENT4951
This dealership has always given me good service. In the parts department , sales department as well as the service department.
DealerRater Review
- January 16, 2025
Left by jipmojica2018
My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good
Cars.com Review
- January 16, 2025
Left by jipmojica2018
My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good
DealerRater Review
- January 15, 2025
Left by lisa-anne.snyder
I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner...
Cars.com Review
- January 15, 2025
Left by lisa-anne.snyder
I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner...
DealerRater Review
- January 15, 2025
Left by BIGJEFF8.AM
Dealership is friendly and helpful. I like the vehicle loaner they offer. Everyone very knowledgeable.
Cars.com Review
- January 15, 2025
Left by BIGJEFF8.AM
Dealership is friendly and helpful. I like the vehicle loaner they offer. Everyone very knowledgeable.
DealerRater Review
- January 15, 2025
Left by Remnant Industries
Great folks at this dealership. Service has great service and personnel. From sales to service I am satisfied.
Cars.com Review
- January 15, 2025
Left by Remnant Industries
Great folks at this dealership. Service has great service and personnel. From sales to service I am satisfied.
Google Review
- January 14, 2025
Left by Deb
Google Review
- January 14, 2025
Left by Beat Maker (BeatMaker)
My father just brought him his first Benz and the sales staff helped get him what he always wanted.
DealerRater Review
- January 14, 2025
Left by afblue96
Outstanding customer service - they set the pace for others to follow. Nicole was my service advisor and provided nothing short of outstanding service from start to finish!!
Cars.com Review
- January 14, 2025
Left by afblue96
Outstanding customer service - they set the pace for others to follow. Nicole was my service advisor and provided nothing short of outstanding service from start to finish!!
Cars.com Review
- January 13, 2025
Left by deeremanuk
For several years I have had my service done here. Last year was the worst experience I have had with you. I was actually shopping around. But Nicole changed everything. She kept me appraised of everything and with good feedback.
DealerRater Review
- January 13, 2025
Left by deeremanuk
For several years I have had my service done here. Last year was the worst experience I have had with you. I was actually shopping around. But Nicole changed everything. She kept me appraised of everything and with good feedback.
Google Review
- January 13, 2025
Left by Renee Tierney
Response from the owner Replied: Thank you Ms. Tierney! We appreciate the feedback and the opportunity to assist you.
DealerRater Review
- January 12, 2025
Left by Dkuhn333
I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit...
Cars.com Review
- January 12, 2025
Left by Dkuhn333
I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit...
Google Review
- January 12, 2025
Left by M G
This was my first time at this service location as I had just moved from the west coast . Everyone was really nice and pleasant I was in for my first car checkup it’s new. Alan my service rep was extremely personable very communicative and helped me understand they schedule a process . What stood...
Response from the owner Replied: Thank you so much for sharing your experience with us! Welcome to Virginia and thank you for the opportunity!
Cars.com Review
- January 11, 2025
Left by JCOTTINGHAM0561
Dylan, Will, and Jon were all very accommodating and professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who helped demo a car with my wife and I when Dylan wasn’t available. One was Isiah and the other odd a...
DealerRater Review
- January 11, 2025
Left by JCOTTINGHAM0561
Dylan, Will, and Jon were all very accommodating and professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who helped demo a car with my wife and I when Dylan wasn’t available. One was Isiah and the other odd a...
Cars.com Review
- January 11, 2025
Left by dogsupplies54321
Alan was terrific the wait time was so amazing as a disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and the different requirements between California and Virginia re car licensing and registration...
DealerRater Review
- January 11, 2025
Left by dogsupplies54321
Alan was terrific the wait time was so amazing as a disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and the different requirements between California and Virginia re car licensing and registration...
DealerRater Review
- January 11, 2025
Left by JPOLIVA208
Shane Hoke’s personal service and attention to details gets high marks from me. Thank you.
Cars.com Review
- January 11, 2025
Left by JPOLIVA208
Shane Hoke’s personal service and attention to details gets high marks from me. Thank you.
Google Review
- January 11, 2025
Left by LaRay Peterson
Sure! Here’s a polished version of your text:“The service for my second visit was great, and I have no issues as of now. I will be inspecting the engine to ensure it was cleaned and that the work was completed properly.”
Google Review
- January 11, 2025
Left by Kristin Seraydarian
DealerRater Review
- January 11, 2025
Left by MAE.WALKER
Regina Fitz was very professional she was very helpful and she answered all my questions concerning my vehicle.
Cars.com Review
- January 11, 2025
Left by MAE.WALKER
Regina Fitz was very professional she was very helpful and she answered all my questions concerning my vehicle.
DealerRater Review
- January 10, 2025
Left by 46.outer-boss
Understood my issues with the car immediately. Promptly scheduled repairs, and followed thru with after-service phone call.
Cars.com Review
- January 10, 2025
Left by 46.outer-boss
Understood my issues with the car immediately. Promptly scheduled repairs, and followed thru with after-service phone call.
Google Review
- January 10, 2025
Left by Rickie Hopkins
Excellent customer service
DealerRater Review
- January 09, 2025
Left by TSCANNIE
The people who work there make this dealership. The new owner's policies don't seem as customer friendly as the previous owner's.
Cars.com Review
- January 09, 2025
Left by TSCANNIE
The people who work there make this dealership. The new owner's policies don't seem as customer friendly as the previous owner's.
DealerRater Review
- January 09, 2025
Left by TIH2004
Great video communication of services needed. The staff were very nice and approachable. Excellent service recovery.
Cars.com Review
- January 09, 2025
Left by TIH2004
Great video communication of services needed. The staff were very nice and approachable. Excellent service recovery.
DealerRater Review
- January 09, 2025
Left by snowworks1
My service Alan Mansfield was the best! Too early to tell about the work performed on my ML550.
Cars.com Review
- January 09, 2025
Left by snowworks1
My service Alan Mansfield was the best! Too early to tell about the work performed on my ML550.
DealerRater Review
- January 08, 2025
Left by JOHMO
Tarek was a pleasure to work with. He listened, he communicated well, he helped me find the right vehicle for me, he respected my decision-making process, and he advocated for me. I would recommend him to anyone looking to buy a new or used luxury vehicle. He seems to genuinely be a good person...
Cars.com Review
- January 08, 2025
Left by JOHMO
Tarek was a pleasure to work with. He listened, he communicated well, he helped me find the right vehicle for me, he respected my decision-making process, and he advocated for me. I would recommend him to anyone looking to buy a new or used luxury vehicle. He seems to genuinely be a good person...
Google Review
- January 08, 2025
Left by Dean Andryeyev
Very good purchase experience
DealerRater Review
- January 07, 2025
Left by PYPESUP
I didn't expect the level of device and competency as it was a bad weather day, Ragina was very capable.
Cars.com Review
- January 07, 2025
Left by PYPESUP
I didn't expect the level of device and competency as it was a bad weather day, Ragina was very capable.
DealerRater Review
- January 07, 2025
Left by TDAVIS30
Another awesome experience with MB of Midlothian and Brent. This group went above and beyond to make sure I got exactly what I was looking for. Brent answered all of my questions during the design process. Fortunately we were able to get a build slot quickly, and Brent kept me informed during each...
Cars.com Review
- January 07, 2025
Left by TDAVIS30
Another awesome experience with MB of Midlothian and Brent. This group went above and beyond to make sure I got exactly what I was looking for. Brent answered all of my questions during the design process. Fortunately we were able to get a build slot quickly, and Brent kept me informed during each...
DealerRater Review
- January 07, 2025
Left by deeremanuk
The most pleasant service visit yet at Midlothian Mercedes. Nicole was both pleasant and informative. I was looking at alternatives for service in the future - no more.
Cars.com Review
- January 07, 2025
Left by deeremanuk
The most pleasant service visit yet at Midlothian Mercedes. Nicole was both pleasant and informative. I was looking at alternatives for service in the future - no more.
Google Review
- January 06, 2025
Left by Its Me
entrusted my 2016 GL 430 to this shop to address a specific issue, expecting professional and reliable service. The vehicle remained at the shop for an entire month, during which I paid nearly $6,000. However, when I picked up my car, the original issue persisted, completely unresolved.Despite...
DealerRater Review
- January 06, 2025
Left by KMC
The service I receive is outstanding thanks to Scott Lambert. He is always responsive and efficient and respects my time and always wants to make sure I receive exceptional service. He goes above and beyond to make sure that everything is smooth and done correctly. I have already reached out to...
Cars.com Review
- January 06, 2025
Left by KMC
The service I receive is outstanding thanks to Scott Lambert. He is always responsive and efficient and respects my time and always wants to make sure I receive exceptional service. He goes above and beyond to make sure that everything is smooth and done correctly. I have already reached out to...
DealerRater Review
- January 05, 2025
Left by msabdavis
Easy, quick and friendly services. This was my first visit and I will certainly return
Cars.com Review
- January 05, 2025
Left by msabdavis
Easy, quick and friendly services. This was my first visit and I will certainly return
DealerRater Review
- January 05, 2025
Left by Brenda
Everyone is this dealership is friendly and courteous. Great service from Scott Lambert and Scott Bruington!!!!!!!
Cars.com Review
- January 05, 2025
Left by Brenda
Everyone is this dealership is friendly and courteous. Great service from Scott Lambert and Scott Bruington!!!!!!!
Google Review
- January 04, 2025
Left by Susan Small
Google Review
- January 04, 2025
Left by Franklin Thorne
DealerRater Review
- January 03, 2025
Left by arlenehayes
The dealership has the most professional employees and are very courteous. The only suggestion I would have is more privacy available in the waiting areas. Especially downstairs the waiting area is very small.
Cars.com Review
- January 03, 2025
Left by arlenehayes
The dealership has the most professional employees and are very courteous. The only suggestion I would have is more privacy available in the waiting areas. Especially downstairs the waiting area is very small.
Google Review
- January 03, 2025
Left by Larry Foster
DealerRater Review
- January 02, 2025
Left by alvinj02
A little longer to finish but I was satisfied with the service that Scott provided.
Cars.com Review
- January 02, 2025
Left by alvinj02
A little longer to finish but I was satisfied with the service that Scott provided.
DealerRater Review
- January 02, 2025
Left by TSCANNIE
Easy to schedule. Did the state inspection within an hour while I waited. Friendly and knowledgeable service advisors.
Cars.com Review
- January 02, 2025
Left by TSCANNIE
Easy to schedule. Did the state inspection within an hour while I waited. Friendly and knowledgeable service advisors.
DealerRater Review
- January 02, 2025
Left by OJ2660
Ragina and Tink was very friendly and professional! Excellent Service! Thank you for answering my questions and providing training on the Mercedes Me app.
Cars.com Review
- January 02, 2025
Left by OJ2660
Ragina and Tink was very friendly and professional! Excellent Service! Thank you for answering my questions and providing training on the Mercedes Me app.
Google Review
- January 02, 2025
Left by Mary Shelton
DealerRater Review
- January 01, 2025
Left by m3handymanllc
Cheyn was very kind and great at listening to his client’s needs. Thank you for everything.
Cars.com Review
- January 01, 2025
Left by m3handymanllc
Cheyn was very kind and great at listening to his client’s needs. Thank you for everything.
DealerRater Review
- January 01, 2025
Left by SAYYAR_DDS
Great service friendly staff My wife loves her new car Happy wife happy life Thank you
Cars.com Review
- January 01, 2025
Left by SAYYAR_DDS
Great service friendly staff My wife loves her new car Happy wife happy life Thank you
DealerRater Review
- January 01, 2025
Left by SCOTTGMBH
Absolutely fantastic facility with the staff to match!! What more can you ask for in a service center
Cars.com Review
- January 01, 2025
Left by SCOTTGMBH
Absolutely fantastic facility with the staff to match!! What more can you ask for in a service center
Google Review
- December 31, 2024
Left by Gabriel Perry
DealerRater Review
- December 30, 2024
Left by GLORIA7777777
Always Excellent service and professionalism provided when walk or drive in the Mercedes dealership. I always have a wonderful experience and recommend them to anyone interested in first class service.
Cars.com Review
- December 30, 2024
Left by GLORIA7777777
Always Excellent service and professionalism provided when walk or drive in the Mercedes dealership. I always have a wonderful experience and recommend them to anyone interested in first class service.
DealerRater Review
- December 29, 2024
Left by Fernandez Mariel
Fast and courteous, service staff is great, I was in and out of there in one hour , excellent service !
Cars.com Review
- December 29, 2024
Left by Fernandez Mariel
Fast and courteous, service staff is great, I was in and out of there in one hour , excellent service !
DealerRater Review
- December 29, 2024
Left by INGRIDMP63
The staff ia very accommodating and my service was great. The wait time was minimal.
Cars.com Review
- December 29, 2024
Left by INGRIDMP63
The staff ia very accommodating and my service was great. The wait time was minimal.
DealerRater Review
- December 29, 2024
Left by mlrivercook
Service agent great. Good service by tech. Casher needs to smile when taking your money
Cars.com Review
- December 29, 2024
Left by mlrivercook
Service agent great. Good service by tech. Casher needs to smile when taking your money
Cars.com Review
- December 28, 2024
Left by terry.welles
Fast friendly service. Did not have an appointment and they fit me in to fix my tire.
DealerRater Review
- December 28, 2024
Left by terry.welles
Fast friendly service. Did not have an appointment and they fit me in to fix my tire.
DealerRater Review
- December 28, 2024
Left by JG
Quick service and excellent customer support from my advisor Cheyne Hoke. He kept me informed throughout the entire service process.
Cars.com Review
- December 28, 2024
Left by JG
Quick service and excellent customer support from my advisor Cheyne Hoke. He kept me informed throughout the entire service process.
DealerRater Review
- December 28, 2024
Left by living2liveagain
On time appointment; waiting area well out and accommodating w/ fresh coffee, drinks and snacks.
Cars.com Review
- December 28, 2024
Left by living2liveagain
On time appointment; waiting area well out and accommodating w/ fresh coffee, drinks and snacks.
DealerRater Review
- December 27, 2024
Left by GODSCHILD71
Great service! Very good staff who was very attentive and customer focused on our vehicle needs.
Cars.com Review
- December 27, 2024
Left by GODSCHILD71
Great service! Very good staff who was very attentive and customer focused on our vehicle needs.
Google Review
- December 26, 2024
Left by richard dunn
DealerRater Review
- December 26, 2024
Left by JSAGNOV
Service representatives at this store are courteous and very professional, and provide excellent care for my vehicle.
Cars.com Review
- December 26, 2024
Left by JSAGNOV
Service representatives at this store are courteous and very professional, and provide excellent care for my vehicle.
DealerRater Review
- December 24, 2024
Left by ALVIS804
Whenever I visit the McGeorge Mercedes dealership in Chesterfield for vehicle service, I am consistently impressed by the professionalism displayed by the service team associates. From the moment I arrive, their courteous and attentive demeanor sets a positive tone for my experience. Scott Lambert,...
Cars.com Review
- December 24, 2024
Left by ALVIS804
Whenever I visit the McGeorge Mercedes dealership in Chesterfield for vehicle service, I am consistently impressed by the professionalism displayed by the service team associates. From the moment I arrive, their courteous and attentive demeanor sets a positive tone for my experience. Scott Lambert,...
DealerRater Review
- December 24, 2024
Left by DSRODGERS34
Service was done and timely, they addressed the recall I had outstanding and corrected the issue with my steel ring wheel!
Cars.com Review
- December 24, 2024
Left by DSRODGERS34
Service was done and timely, they addressed the recall I had outstanding and corrected the issue with my steel ring wheel!
Google Review
- December 22, 2024
Left by Kathleen Preservati
DealerRater Review
- December 22, 2024
Left by alan141414
Very easy to deal with. Has been simple process for each vehicle I’ve gotten from them. Wil Turner is best I’ve ever dealt with regardless of brand.
Cars.com Review
- December 22, 2024
Left by alan141414
Very easy to deal with. Has been simple process for each vehicle I’ve gotten from them. Wil Turner is best I’ve ever dealt with regardless of brand.
DealerRater Review
- December 22, 2024
Left by MIKESIMMONS2843
Always make sure my car is at tip top shape that's why I bring it to them.
Cars.com Review
- December 22, 2024
Left by MIKESIMMONS2843
Always make sure my car is at tip top shape that's why I bring it to them.
DealerRater Review
- December 22, 2024
Left by ADAMJDEGRAFF
Ragina was amazing. She and the new service manager Wilder have turned Mercedes Benz of Midlothian into a great service center. Much improved!
Cars.com Review
- December 22, 2024
Left by ADAMJDEGRAFF
Ragina was amazing. She and the new service manager Wilder have turned Mercedes Benz of Midlothian into a great service center. Much improved!
DealerRater Review
- December 22, 2024
Left by AKUTECHT
Thank You to Ben and the team at Midlothian for getting me into my new car seamlessly and timely
Cars.com Review
- December 22, 2024
Left by AKUTECHT
Thank You to Ben and the team at Midlothian for getting me into my new car seamlessly and timely
DealerRater Review
- December 22, 2024
Left by DAJOHNSON20
Fantastic experience. Tarek Hakki took a great deal of time with us to make the sale work. Great team work from all managers involved. We are very happy with our purchase.
Cars.com Review
- December 22, 2024
Left by DAJOHNSON20
Fantastic experience. Tarek Hakki took a great deal of time with us to make the sale work. Great team work from all managers involved. We are very happy with our purchase.
Cars.com Review
- December 21, 2024
Left by MURFOO65
We are very pleased with the service that we received from the dealership. Everything was smooth and efficient. They were all professional and friendly as soon as you enter the dealership. Our sales person Frank was so understanding and he guide us to make an informative choice with the purchase. ...
DealerRater Review
- December 21, 2024
Left by MURFOO65
We are very pleased with the service that we received from the dealership. Everything was smooth and efficient. They were all professional and friendly as soon as you enter the dealership. Our sales person Frank was so understanding and he guide us to make an informative choice with the purchase. ...
Google Review
- December 21, 2024
Left by Lisa Cornell
Google Review
- December 21, 2024
Left by Pamela Hutzler
Google Review
- December 21, 2024
Left by Robert Story
First time visit for a new, for the first time, Mercedes owner. A bit apprehensive about serving a high end import but worries were defused immediately. Kudos to the whole process.
DealerRater Review
- December 21, 2024
Left by jjgriffi501
The service, as usual, was great. Turned vehicle in at approx 9am. tail light error was checked and circuits that needed correcting was completed. Car was available for pickup by 1:30 pm. Very happy with service. Thank you!!!
Cars.com Review
- December 21, 2024
Left by jjgriffi501
The service, as usual, was great. Turned vehicle in at approx 9am. tail light error was checked and circuits that needed correcting was completed. Car was available for pickup by 1:30 pm. Very happy with service. Thank you!!!
DealerRater Review
- December 21, 2024
Left by DKHOUCHINS
My experience was terrific, my service advisor Scott was extremely knowledgeable and helpful. I was in and out with a loaner car in a short time.
Cars.com Review
- December 21, 2024
Left by DKHOUCHINS
My experience was terrific, my service advisor Scott was extremely knowledgeable and helpful. I was in and out with a loaner car in a short time.
DealerRater Review
- December 21, 2024
Left by jeanrobert34
Regina did an excellent job with keeping me informed every step of the way. I would recommend my friends to purchase a Mercedes from the Midlothian Dealership.
Cars.com Review
- December 21, 2024
Left by jeanrobert34
Regina did an excellent job with keeping me informed every step of the way. I would recommend my friends to purchase a Mercedes from the Midlothian Dealership.
DealerRater Review
- December 21, 2024
Left by FWWDJW
Very pleased with the service I received from this dealership. Professional and friendly staff as soon as I entered the building.
Cars.com Review
- December 21, 2024
Left by FWWDJW
Very pleased with the service I received from this dealership. Professional and friendly staff as soon as I entered the building.
DealerRater Review
- December 20, 2024
Left by WARRENR703
Service was done on the vehicle. Also inspection. Everything is good. It took a little longer than expected a little over 2 hours. And the car was not washed. I believe the car wash was being updated and rebuilt.
Cars.com Review
- December 20, 2024
Left by WARRENR703
Service was done on the vehicle. Also inspection. Everything is good. It took a little longer than expected a little over 2 hours. And the car was not washed. I believe the car wash was being updated and rebuilt.
DealerRater Review
- December 19, 2024
Left by WM.DEAN.LEE
One little thing will prevent me from using your again. Call me if you care.
Cars.com Review
- December 19, 2024
Left by WM.DEAN.LEE
One little thing will prevent me from using your again. Call me if you care.
DealerRater Review
- December 19, 2024
Left by JTBACON
Sold the car right out from under me. Worked on a deal, sent all my personal info and then they sold it to someone else. Guess a buck is more important than service
Cars.com Review
- December 19, 2024
Left by JTBACON
Sold the car right out from under me. Worked on a deal, sent all my personal info and then they sold it to someone else. Guess a buck is more important than service
Cars.com Review
- December 18, 2024
Left by SDAVIS0129
Everything was smooth, easy and efficient. Every question was answered and all time lines were met.
DealerRater Review
- December 18, 2024
Left by SDAVIS0129
Everything was smooth, easy and efficient. Every question was answered and all time lines were met.
DealerRater Review
- December 18, 2024
Left by WINGRANT
My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a...
Cars.com Review
- December 18, 2024
Left by WINGRANT
My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a...
DealerRater Review
- December 18, 2024
Left by SARUM5KRT
Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop.
Cars.com Review
- December 18, 2024
Left by SARUM5KRT
Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop.
DealerRater Review
- December 18, 2024
Left by BOBLEFFEW
Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it.
Cars.com Review
- December 18, 2024
Left by BOBLEFFEW
Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it.
Google Review
- December 18, 2024
Left by joseph oliva
The service that I received from Laurence was outstanding. He was responsive, conscientious, sincere and very helpful.
Google Review
- December 18, 2024
Left by Suzanne Rackley
Edmunds.com - Service Review
- December 18, 2024
Left by TR
Done professionally and very fast while waiting.
Google Review
- December 17, 2024
Left by Greg Woods
Google Review
- December 17, 2024
Left by Mohamed Shakur
This is my first time at this dealership and I had an Awesome experience at Midlothian Mercedes Benz!! My salesman, Ben and his team were outstanding!! Ben kept me informed and answered all my questions for weeks until I was able to visit his location. This was key to me, as I needed to fully...
DealerRater Review
- December 17, 2024
Left by annwatson19
Ragina kept me informed- pleased with the service, but sorry not to get the car wash.
Cars.com Review
- December 17, 2024
Left by annwatson19
Ragina kept me informed- pleased with the service, but sorry not to get the car wash.
DealerRater Review
- December 17, 2024
Left by TOM@TOMSNEAD.COM
Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand
Cars.com Review
- December 17, 2024
Left by TOM@TOMSNEAD.COM
Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand
DealerRater Review
- December 17, 2024
Left by CLAUDIAWJOHNSON
The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him...
Cars.com Review
- December 17, 2024
Left by CLAUDIAWJOHNSON
The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him...
Google Review
- December 16, 2024
Left by Clay Black
As always, Scott Lambert provided top notch service and communication. And the work done repairing my interior was impeccable craftsmanship. Kudos to the Midlothian Mercedes team!
DealerRater Review
- December 16, 2024
Left by Sarah
Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual.
Cars.com Review
- December 16, 2024
Left by Sarah
Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual.
Google Review
- December 15, 2024
Left by Andrea Galina
DealerRater Review
- December 14, 2024
Left by oakwoodfarm83
Fantastic service! The entire process went as expected and the work was completed ahead of time
Cars.com Review
- December 14, 2024
Left by oakwoodfarm83
Fantastic service! The entire process went as expected and the work was completed ahead of time
DealerRater Review
- December 14, 2024
Left by TIH2004
The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice.
Cars.com Review
- December 14, 2024
Left by TIH2004
The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice.
DealerRater Review
- December 14, 2024
Left by beverlyejacobs
The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit.
Cars.com Review
- December 14, 2024
Left by beverlyejacobs
The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit.
Google Review
- December 13, 2024
Left by Cabell Childress
Charles Armstrong and Wil Turner are responsive, knowledgable, professional and do whatever it takes to put the customer first and foremost! This is our second transaction at Mercedes of Midlothian and we are so impressed still!Best, Cabell Childress
DealerRater Review
- December 13, 2024
Left by Ecstatic TX customer
Frank restored my faith in car salesmen! From the moment I saw my dream car online to its arrival in TX, Frank was the consummate professional. He took several videos of the car, kept in constant communication with me and calmed my fears of a virtual car purchase. Everything turned just as he said...
Cars.com Review
- December 13, 2024
Left by Ecstatic TX customer
Frank restored my faith in car salesmen! From the moment I saw my dream car online to its arrival in TX, Frank was the consummate professional. He took several videos of the car, kept in constant communication with me and calmed my fears of a virtual car purchase. Everything turned just as he said...
DealerRater Review
- December 13, 2024
Left by ryanglover7301
Great service. Excellent Customer experience. They treat you like you’re important and not just a paying customer.
Cars.com Review
- December 13, 2024
Left by ryanglover7301
Great service. Excellent Customer experience. They treat you like you’re important and not just a paying customer.
Google Review
- December 13, 2024
Left by Nomadic Ryan
The facility was clean and the complimentary coffee and snacks were awesome. The service was extensive but they performed them quickly and got me back in the road. * I was able to get my car washed due the wash being under construction but beside that I will be back.
Google Review
- December 12, 2024
Left by Steve Parker
fast and clean
DealerRater Review
- December 12, 2024
Left by BUCKGA
Charles Armstrong worked hard to to make sale very nice guy I almost walk out and he do fine
Cars.com Review
- December 12, 2024
Left by BUCKGA
Charles Armstrong worked hard to to make sale very nice guy I almost walk out and he do fine
DealerRater Review
- December 12, 2024
Left by KYHANINPHILLY
Cheyne was 1 of the best Mercedes Advisors i have ever came across over the years I have been dealing with Dealerships
Cars.com Review
- December 12, 2024
Left by KYHANINPHILLY
Cheyne was 1 of the best Mercedes Advisors i have ever came across over the years I have been dealing with Dealerships
DealerRater Review
- December 12, 2024
Left by vondeleparham
She was very helpful and friendly! She made me feel comfortable when making decisions and was informative about the suggested services
Cars.com Review
- December 12, 2024
Left by vondeleparham
She was very helpful and friendly! She made me feel comfortable when making decisions and was informative about the suggested services
DealerRater Review
- December 11, 2024
Left by DRBWHITEHEAD
Everything was perfect from scheduling and throughout servicing. My service person Cheyne was very professional and ensured everything metvmy needs.
Cars.com Review
- December 11, 2024
Left by DRBWHITEHEAD
Everything was perfect from scheduling and throughout servicing. My service person Cheyne was very professional and ensured everything metvmy needs.
Google Review
- December 10, 2024
Left by James Bremm
Frank was great!
Google Review
- December 10, 2024
Left by esther graham
Our represenative was personable, friendly, courteous and professional. Very knowledgeable on Mercedes as well as the history of cars.
DealerRater Review
- December 10, 2024
Left by LAWRENCE.ARIEL
I wasn’t happy that the call center gave me a different price than the location. But at least I got one thing completed.
Cars.com Review
- December 10, 2024
Left by LAWRENCE.ARIEL
I wasn’t happy that the call center gave me a different price than the location. But at least I got one thing completed.
DealerRater Review
- December 09, 2024
Left by jjgriffi501
I made appointment (9:45 AM) to drop-off for A service. Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I received a call from Cheyne around 12:00 PM that vehicle was ready. I really appreciated his actions...
Cars.com Review
- December 09, 2024
Left by jjgriffi501
I made appointment (9:45 AM) to drop-off for A service. Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I received a call from Cheyne around 12:00 PM that vehicle was ready. I really appreciated his actions...
DealerRater Review
- December 08, 2024
Left by JCROARKIN
Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel...
Cars.com Review
- December 08, 2024
Left by JCROARKIN
Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel...
DealerRater Review
- December 07, 2024
Left by MATT@NEWKIRKFAMILY.COM
Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy.
Cars.com Review
- December 07, 2024
Left by MATT@NEWKIRKFAMILY.COM
Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy.
DealerRater Review
- December 07, 2024
Left by ROBINSON.CAROLYN
Friendly, knowledgeable and the salesman and the manager kept in touch with me before and after the purchase.
Cars.com Review
- December 07, 2024
Left by ROBINSON.CAROLYN
Friendly, knowledgeable and the salesman and the manager kept in touch with me before and after the purchase.
Google Review
- December 07, 2024
Left by Robert Wade
Google Review
- December 07, 2024
Left by Tyeasha Williams-Powell
Cheyne does an amazing job of ensuring that all needs are met. Service was done in a timely manner and car was spotless like always!
DealerRater Review
- December 06, 2024
Left by CHARLESDROSS05
Very user friendly. The polite service representative made it an enjoyable experience that I’m am truly grateful for.
Cars.com Review
- December 06, 2024
Left by CHARLESDROSS05
Very user friendly. The polite service representative made it an enjoyable experience that I’m am truly grateful for.
DealerRater Review
- December 06, 2024
Left by NATY_99VG
He is amazing, he responded all our questions, concerns and he gave us the best option for mi y my family. He is so patient and friendly We recommended a lot if you are looking a good person does have time and resolve all you questions go with him.
Cars.com Review
- December 06, 2024
Left by NATY_99VG
He is amazing, he responded all our questions, concerns and he gave us the best option for mi y my family. He is so patient and friendly We recommended a lot if you are looking a good person does have time and resolve all you questions go with him.
Google Review
- December 06, 2024
Left by Belinda Holmes
I had such a wonderful experience at this dealership. Dylan Anderson was the sales agent who made my entire process noteworthy, in addition to Jon Barker, the financial manager. I went into this dealership to test drive the GLC-300 SUV because I wanted a larger vehicle front the C-300 sedan I was...
DealerRater Review
- December 06, 2024
Left by SHARONRAN
I always receive great service when I bring my car to this dealership. Thank you
Cars.com Review
- December 06, 2024
Left by SHARONRAN
I always receive great service when I bring my car to this dealership. Thank you
Cars.com Review
- December 05, 2024
Left by DALETVASQUEZ361
Great experience, great staff, they stay busy and I was patient. Appreciated the follow up.
DealerRater Review
- December 05, 2024
Left by DALETVASQUEZ361
Great experience, great staff, they stay busy and I was patient. Appreciated the follow up.
DealerRater Review
- December 05, 2024
Left by MYRONJC
I was able to get an appointment within 24 hours of calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appointment.
Cars.com Review
- December 05, 2024
Left by MYRONJC
I was able to get an appointment within 24 hours of calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appointment.
Google Review
- December 05, 2024
Left by Tarren Horvath
We had a good experience until it was time to talk money. The gentleman that was showing my wife and I a car was nice until he brought us the out-the-door cost. An extra $4000 in fees, taxes, and paying for a $1800 ceramic coating we didn't ask for. So the $16k car was $20k out the door.This dealer...
Google Review
- December 04, 2024
Left by Arness Harris
Google Review
- December 03, 2024
Left by Miss Tiffany Evans
They are number1.. Best customer service ever!! They are very diverse people and able to adapt to each individual person.. I am an anxiety filled person and they are very patient with me... Thank you Larry, Frank and Michelle!! You all are AWESOME!!
Google Review
- December 03, 2024
Left by Tarek Hussein
I liked the Mercedes 2023 C-300 and called Charles, the sales man, who helped me so much and made the deal so easy. I was amazed with the quick process and DocuSign to complete the paper work. I will recommend Charles for any future transactions. I have a small chip at one side of the car. Charles...
Google Review
- December 03, 2024
Left by Dave Meleski
DealerRater Review
- December 03, 2024
Left by JIMMY.HYMAN
Alan is the best service advisor! Thanks for the great care and service! Best dealership ever!
Cars.com Review
- December 03, 2024
Left by JIMMY.HYMAN
Alan is the best service advisor! Thanks for the great care and service! Best dealership ever!
DealerRater Review
- December 03, 2024
Left by MRSHANAMIR01
The salesman was very helpful in answering all our questions and the staff was quick to greet us and show us the different vehicles in stock
Cars.com Review
- December 03, 2024
Left by MRSHANAMIR01
The salesman was very helpful in answering all our questions and the staff was quick to greet us and show us the different vehicles in stock
Google Review
- December 02, 2024
Left by Hazel Cohan
Google Review
- December 02, 2024
Left by Armond Thomas
I have received nothing but good service! Over the past four years of owning a Mercedes, I have had no issues with scheduling services, nor services rendered. Great service department, that always takes care of my car needs.
DealerRater Review
- December 02, 2024
Left by MAL7947
Mercedes of Midlothian was easy to reserve appointment for inspection and get it done quickly and expertly.
Cars.com Review
- December 02, 2024
Left by MAL7947
Mercedes of Midlothian was easy to reserve appointment for inspection and get it done quickly and expertly.
DealerRater Review
- December 02, 2024
Left by mdukat
Thank you Ms. Fitz! You are an awesome service advisor, thorough and pleasure to work with.
Cars.com Review
- December 02, 2024
Left by mdukat
Thank you Ms. Fitz! You are an awesome service advisor, thorough and pleasure to work with.
DealerRater Review
- December 01, 2024
Left by MELANIE_KNOWLES
Scott Lambert is an outstanding service advisor! He does a great job communicating and assisting clients!
Cars.com Review
- December 01, 2024
Left by MELANIE_KNOWLES
Scott Lambert is an outstanding service advisor! He does a great job communicating and assisting clients!
DealerRater Review
- November 30, 2024
Left by Shocked by price increase
Service was fine but prices have skyrocketed. “B” service is now $1100. Way too much.
Cars.com Review
- November 30, 2024
Left by Shocked by price increase
Service was fine but prices have skyrocketed. “B” service is now $1100. Way too much.
DealerRater Review
- November 30, 2024
Left by WRAASER
Great to work with. Your dealership is wonderful. Hope everyone is fine at the dealership.
Cars.com Review
- November 30, 2024
Left by WRAASER
Great to work with. Your dealership is wonderful. Hope everyone is fine at the dealership.
DealerRater Review
- November 30, 2024
Left by DEON.PRICE
Special shoutout to Michelle Goodman who followed up with us to see if we needed any maintenance on our spare Mercedes C300. Working with this dealership's service department in Midlothian experience has been the best. I was a previous Broad St customer but my service advisor retired and the other...
Cars.com Review
- November 30, 2024
Left by DEON.PRICE
Special shoutout to Michelle Goodman who followed up with us to see if we needed any maintenance on our spare Mercedes C300. Working with this dealership's service department in Midlothian experience has been the best. I was a previous Broad St customer but my service advisor retired and the other...
DealerRater Review
- November 30, 2024
Left by KARLACURTISVA
Excellent maintenance service. Scott is thorough and efficient and kept me updated on progress. Would recommend to others.
Cars.com Review
- November 30, 2024
Left by KARLACURTISVA
Excellent maintenance service. Scott is thorough and efficient and kept me updated on progress. Would recommend to others.
Google Review
- November 29, 2024
Left by Myriam Darnell
Google Review
- November 29, 2024
Left by Stephen Ashley
⭐️⭐️⭐️⭐️⭐️I recently purchased a vehicle at the Mercedes dealership in Midlothian, and my experience was fantastic from the moment I walked through the door. I was greeted by Reggie, one of the staff members, who made me feel incredibly welcome. I got a great deal, and as someone who has always been...
Response from the owner Replied: Thank you so much for the feedback! Welcome to the Mercedes family!!
Google Review
- November 29, 2024
Left by Rachel Cottrell
Response from the owner Replied: Thank you Rachel!!
DealerRater Review
- November 29, 2024
Left by APARHAM64
The salesman Ron was very helpful and professional. He made the experience of purchasing a new vehicle very smooth and timely.
Cars.com Review
- November 29, 2024
Left by APARHAM64
The salesman Ron was very helpful and professional. He made the experience of purchasing a new vehicle very smooth and timely.
DealerRater Review
- November 29, 2024
Left by jeanrobert34
The scheduling service process was easy and convenient. The service advisor was friendly and professional.
Cars.com Review
- November 29, 2024
Left by jeanrobert34
The scheduling service process was easy and convenient. The service advisor was friendly and professional.
Google Review
- November 28, 2024
Left by Andre
My Service Advisor was friendly , professional and prompt. The work was completed as promised , on time.
Google Review
- November 28, 2024
Left by Eli Rich
Love my Service Advisor, Scott Lambert, who always makes sur my care is safe and in top condition so I can hit the road and not fear a breakdown. Scott Lambert goes to no end to satisfy my needs in keeping my car in 100% condition. All around great experience! Ty for such a great car and service to...
Google Review
- November 28, 2024
Left by Shamara Williams
DealerRater Review
- November 28, 2024
Left by JOHNSONERIC001
Way over priced, a diagnostic is almost 300 dollars. This is something that is done for free at most auto zones. They charge a ridiculous amount in labor for regular oil change services I paid 1400 dollars for labor on an oil change and air filter change
Cars.com Review
- November 28, 2024
Left by JOHNSONERIC001
Way over priced, a diagnostic is almost 300 dollars. This is something that is done for free at most auto zones. They charge a ridiculous amount in labor for regular oil change services I paid 1400 dollars for labor on an oil change and air filter change
DealerRater Review
- November 28, 2024
Left by terry.welles
Nice people. Easy process. Fast delivery. Car was ready on the showroom floor with a bow on top. Great price
Cars.com Review
- November 28, 2024
Left by terry.welles
Nice people. Easy process. Fast delivery. Car was ready on the showroom floor with a bow on top. Great price
DealerRater Review
- November 27, 2024
Left by BOBNES526
Great service. Cheyne was great to work with he kept me well informed of the repairs and service.
Cars.com Review
- November 27, 2024
Left by BOBNES526
Great service. Cheyne was great to work with he kept me well informed of the repairs and service.
DealerRater Review
- November 26, 2024
Left by doreg3
Service was off the Hook!! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experience. Whomever came up with this idea is serious about customer participation and service .. Mercedes for me is in a class...
Cars.com Review
- November 26, 2024
Left by doreg3
Service was off the Hook!! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experience. Whomever came up with this idea is serious about customer participation and service .. Mercedes for me is in a class...
DealerRater Review
- November 26, 2024
Left by SHAMARAWILLIAMS1201
Ragina Was amazing thanks to her i will definitely be coming back. She’s helpful
Cars.com Review
- November 26, 2024
Left by SHAMARAWILLIAMS1201
Ragina Was amazing thanks to her i will definitely be coming back. She’s helpful
DealerRater Review
- November 26, 2024
Left by BTRIMMER0
Ragina is always on top of her game and is willing to help with any and everything! Thanks Ragina!
Cars.com Review
- November 26, 2024
Left by BTRIMMER0
Ragina is always on top of her game and is willing to help with any and everything! Thanks Ragina!
DealerRater Review
- November 25, 2024
Left by MCKEESA13
Credit card Charge is ridiculous and just rude. Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB service centers.
Cars.com Review
- November 25, 2024
Left by MCKEESA13
Credit card Charge is ridiculous and just rude. Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB service centers.
DealerRater Review
- November 25, 2024
Left by VENKATVEN100
Bob provided excellent service. Scott takes of us every time. Scott is one of the best service advisor I meet in my life.
Cars.com Review
- November 25, 2024
Left by VENKATVEN100
Bob provided excellent service. Scott takes of us every time. Scott is one of the best service advisor I meet in my life.
DealerRater Review
- November 24, 2024
Left by RNJBITZ70
Excellent service from service advisor. However, $606 seemed a bit steep for a new battery.
Cars.com Review
- November 24, 2024
Left by RNJBITZ70
Excellent service from service advisor. However, $606 seemed a bit steep for a new battery.
DealerRater Review
- November 23, 2024
Left by LYNN26
I was in and out in under two hours. Super handy when you are in a time crunch to pick up grandkids. :)
Cars.com Review
- November 23, 2024
Left by LYNN26
I was in and out in under two hours. Super handy when you are in a time crunch to pick up grandkids. :)
DealerRater Review
- November 23, 2024
Left by JCROARKIN
Visit 1: Door seal reviewed & ordered. Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) ordered the wrong part. wasted my afternoon. Still have to come back for Visit 3 to hopefully get it next time.
Cars.com Review
- November 23, 2024
Left by JCROARKIN
Visit 1: Door seal reviewed & ordered. Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) ordered the wrong part. wasted my afternoon. Still have to come back for Visit 3 to hopefully get it next time.
DealerRater Review
- November 23, 2024
Left by LEIGH.SCHREHER
Every single person in this dealership is wonderful to work with - what a great experience every time!
Cars.com Review
- November 23, 2024
Left by LEIGH.SCHREHER
Every single person in this dealership is wonderful to work with - what a great experience every time!
DealerRater Review
- November 22, 2024
Left by sharone
Very easy to get an appointment with this dealership service center and staff is very nice and professional.
Cars.com Review
- November 22, 2024
Left by sharone
Very easy to get an appointment with this dealership service center and staff is very nice and professional.
DealerRater Review
- November 22, 2024
Left by GEIDE
When I scheduled the appointment the person who scheduled it said the BH service would cost a little over 500 dollars. It actually 1100
Cars.com Review
- November 22, 2024
Left by GEIDE
When I scheduled the appointment the person who scheduled it said the BH service would cost a little over 500 dollars. It actually 1100
DealerRater Review
- November 22, 2024
Left by Eli
I especially give a special thanks to my Service Writer, Scott Lambert, as Scott always looks out for me to make sure my car does not break down while you on the road at work.
Cars.com Review
- November 22, 2024
Left by Eli
I especially give a special thanks to my Service Writer, Scott Lambert, as Scott always looks out for me to make sure my car does not break down while you on the road at work.
DealerRater Review
- November 22, 2024
Left by debbenner831
Cheyne Hoke Service Advisor was great to work with. Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish!
Cars.com Review
- November 22, 2024
Left by debbenner831
Cheyne Hoke Service Advisor was great to work with. Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish!
Cars.com Review
- November 21, 2024
Left by DJ
Servicing was done very well. Very Fast State Inspection while I waited. Very good customer service.
DealerRater Review
- November 21, 2024
Left by DJ
Servicing was done very well. Very Fast State Inspection while I waited. Very good customer service.
Google Review
- November 21, 2024
Left by Doug Johnson
DealerRater Review
- November 21, 2024
Left by PADRAGISH
The scheduling was an easy process. My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed that I should have diagnostics to determine whether I needed a battery or an alternator, I was told it would be 268....
Cars.com Review
- November 21, 2024
Left by PADRAGISH
The scheduling was an easy process. My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed that I should have diagnostics to determine whether I needed a battery or an alternator, I was told it would be 268....
DealerRater Review
- November 21, 2024
Left by joe hill
I’ve been using this leadership for decades. I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance information. Therefore, I had to go back home and reschedule for a week later. I was never previously asked...
Cars.com Review
- November 21, 2024
Left by joe hill
I’ve been using this leadership for decades. I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance information. Therefore, I had to go back home and reschedule for a week later. I was never previously asked...
DealerRater Review
- November 20, 2024
Left by ssantiagosmith
The scheduling service process was easy and convenient. The service advisor was friendly and professional. The waiting area was comfortable.
Dealer Replied: Thank you so much for your feedback!
Cars.com Review
- November 20, 2024
Left by ssantiagosmith
The scheduling service process was easy and convenient. The service advisor was friendly and professional. The waiting area was comfortable.
Dealer Replied: Thank you so much for your feedback!
DealerRater Review
- November 18, 2024
Left by JMALIXI
Tarek was very knowledgeable & professional. He followed up with all that he promised. The. Dealership’s Manager was very efficient in the checkout process.
Cars.com Review
- November 18, 2024
Left by JMALIXI
Tarek was very knowledgeable & professional. He followed up with all that he promised. The. Dealership’s Manager was very efficient in the checkout process.
Edmunds.com - Sales Review
- November 18, 2024
Left by Ed
Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.
DealerRater Review
- November 18, 2024
Left by Romanroman82
I took my vehicle in for the schedule B service which includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ticket and was told it was done but not documented on the service ticket, which doesn’t make sense.
Dealer Replied: Thank you for your feedback. We will have a team member from our service department reach out to discuss your concerns.
Cars.com Review
- November 18, 2024
Left by Romanroman82
I took my vehicle in for the schedule B service which includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ticket and was told it was done but not documented on the service ticket, which doesn’t make sense.
Dealer Replied: Thank you for your feedback. We will have a team member from our service department reach out to discuss your concerns.
DealerRater Review
- November 17, 2024
Left by TENPLYR50
I know the service department was very busy, but I was disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely happy with the service and information from Regina Fitz!!
Cars.com Review
- November 17, 2024
Left by TENPLYR50
I know the service department was very busy, but I was disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely happy with the service and information from Regina Fitz!!
Google Review
- November 17, 2024
Left by Alexys Rowe
DealerRater Review
- November 17, 2024
Left by JOHN.HETZER
When I pick up my car, the car was not detailed to my liking. We also had a 430 appointment. We did not get into the finance department till 7 o’clock.
Cars.com Review
- November 17, 2024
Left by JOHN.HETZER
When I pick up my car, the car was not detailed to my liking. We also had a 430 appointment. We did not get into the finance department till 7 o’clock.
DealerRater Review
- November 16, 2024
Left by MALLMISS67
Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊
Cars.com Review
- November 16, 2024
Left by MALLMISS67
Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊
DealerRater Review
- November 16, 2024
Left by DUTCHW118
Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product.
Cars.com Review
- November 16, 2024
Left by DUTCHW118
Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product.
DealerRater Review
- November 16, 2024
Left by FREEBYRD22
Brent was a pleasure to work with from beginning to end of transaction . His knowledge of Sprinter vans was invaluable. Additionally, he did his best to see that we received the best deal possible . Everyone at Midlothian Mercedes that we encountered were helpful and courteous.
Cars.com Review
- November 16, 2024
Left by FREEBYRD22
Brent was a pleasure to work with from beginning to end of transaction . His knowledge of Sprinter vans was invaluable. Additionally, he did his best to see that we received the best deal possible . Everyone at Midlothian Mercedes that we encountered were helpful and courteous.
DealerRater Review
- November 16, 2024
Left by tabitha.smith1
Ragina was was great! She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice.
Cars.com Review
- November 16, 2024
Left by tabitha.smith1
Ragina was was great! She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice.
DealerRater Review
- November 16, 2024
Left by BRADYN.FAIRCLOUGH11
Isaiah and everyone at MB of Midlothian was very nice and knowledgeable about the vehicles and great to work with.
Cars.com Review
- November 16, 2024
Left by BRADYN.FAIRCLOUGH11
Isaiah and everyone at MB of Midlothian was very nice and knowledgeable about the vehicles and great to work with.
DealerRater Review
- November 16, 2024
Left by JOSEPH.HANCE
My service tech was new but he was very helpful and thorough. He went over the service that was done.
Cars.com Review
- November 16, 2024
Left by JOSEPH.HANCE
My service tech was new but he was very helpful and thorough. He went over the service that was done.
DealerRater Review
- November 15, 2024
Left by shan4finnegan
So good! Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great.
Cars.com Review
- November 15, 2024
Left by shan4finnegan
So good! Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great.
DealerRater Review
- November 15, 2024
Left by WRAASER
Super service and an excellent advisor He really helped me out. Very good service above the norm.
Cars.com Review
- November 15, 2024
Left by WRAASER
Super service and an excellent advisor He really helped me out. Very good service above the norm.
DealerRater Review
- November 15, 2024
Left by CASHINSURANCE
Scott Lambert is one of the best Service Writers I've had in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra effort to help ... this what keeps me coming back to a Mercedes ... good service from a dealer.
Cars.com Review
- November 15, 2024
Left by CASHINSURANCE
Scott Lambert is one of the best Service Writers I've had in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra effort to help ... this what keeps me coming back to a Mercedes ... good service from a dealer.
Google Review
- November 15, 2024
Left by mercedes Johnson
DealerRater Review
- November 15, 2024
Left by Mrbeagle
I was promptly greeted when I brought the vehicle in. And the diagnostic work was done an expeditious manner, and I was out of there in less than two hours.
Cars.com Review
- November 15, 2024
Left by Mrbeagle
I was promptly greeted when I brought the vehicle in. And the diagnostic work was done an expeditious manner, and I was out of there in less than two hours.
DealerRater Review
- November 15, 2024
Left by DAMERON.ADRIENNE
The staff is friendly and professional. I have always had a great experience from sales to service.
Cars.com Review
- November 15, 2024
Left by DAMERON.ADRIENNE
The staff is friendly and professional. I have always had a great experience from sales to service.
Google Review
- November 14, 2024
Left by Julie Apple
Waited for vehicle. Nice lounge area. Easy to work and good coffee.
Cars.com Review
- November 14, 2024
Left by JDYPAR
Responsive and professional. Work done as quoted and ready on time. Service advisor always courteous and pleasant.
DealerRater Review
- November 14, 2024
Left by JDYPAR
Responsive and professional. Work done as quoted and ready on time. Service advisor always courteous and pleasant.
DealerRater Review
- November 14, 2024
Left by swampkatt
Alan in service has always been great to work with on my 2024 GLS 450.
Cars.com Review
- November 14, 2024
Left by swampkatt
Alan in service has always been great to work with on my 2024 GLS 450.
DealerRater Review
- November 14, 2024
Left by EZWEE3
The service was good.i just think you all should post price Increases . Thank you
Cars.com Review
- November 14, 2024
Left by EZWEE3
The service was good.i just think you all should post price Increases . Thank you
Google Review
- November 12, 2024
Left by edina carter
It was a great experience purchasing from Midlothian Mercedes Benz dealership. My salesman Dylan was awesome! 👌
DealerRater Review
- November 12, 2024
Left by MATEAIA1
They were courteous and willing to work with me when I needed it the most. I would recommend this dealership to anyone.
Cars.com Review
- November 12, 2024
Left by MATEAIA1
They were courteous and willing to work with me when I needed it the most. I would recommend this dealership to anyone.
Google Review
- November 12, 2024
Left by Palmira Fowlkes
DealerRater Review
- November 11, 2024
Left by RERICBOCK
Was traveling when my Sprinter Van was having issues. Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan
Cars.com Review
- November 11, 2024
Left by RERICBOCK
Was traveling when my Sprinter Van was having issues. Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan
DealerRater Review
- November 11, 2024
Left by ANNETTE.WINSTON
WAYNE MADE MY DECISON EASY, HE EXPLAINED ALL THE OPTIONS OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE.
Cars.com Review
- November 11, 2024
Left by ANNETTE.WINSTON
WAYNE MADE MY DECISON EASY, HE EXPLAINED ALL THE OPTIONS OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE.
Google Review
- November 09, 2024
Left by William Pelfrey
Great experience. Making the appointment with Service was easy. Checked with Service to be sure they had the part. Scott Lambert checked, ordered part to be available for installation. Scott even got under the car to resolve the rattle until the part is installed. Installation was accomplished...
DealerRater Review
- November 09, 2024
Left by JCRAIG.CSM
Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to...
Cars.com Review
- November 09, 2024
Left by JCRAIG.CSM
Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to...
DealerRater Review
- November 09, 2024
Left by MCFORCKE
Good experience. Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable!
Cars.com Review
- November 09, 2024
Left by MCFORCKE
Good experience. Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable!
DealerRater Review
- November 09, 2024
Left by julianntripp
The customer service at this dealership has completely gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service fee without warning a 3% credit card fee (this is very low rent), and my passenger seat was...
Cars.com Review
- November 09, 2024
Left by julianntripp
The customer service at this dealership has completely gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service fee without warning a 3% credit card fee (this is very low rent), and my passenger seat was...
DealerRater Review
- November 09, 2024
Left by beauty
service is what I expect and knowledge is excellent. Scott always gives me outstanding customer s.
Cars.com Review
- November 09, 2024
Left by beauty
service is what I expect and knowledge is excellent. Scott always gives me outstanding customer s.
DealerRater Review
- November 08, 2024
Left by Alex.Shamsi
Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family
Cars.com Review
- November 08, 2024
Left by Alex.Shamsi
Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family
Google Review
- November 08, 2024
Left by Jeff Keith
Vehicle taken in fast at appointment time. Was updated on vehicle status via text. service work was completed on time as promised.service advisor updated me on the service done and the next service requirements
DealerRater Review
- November 08, 2024
Left by JAMESACOXIII
Ben was excellent-solid communication, no wasted time going back and forth on what I needed or wanted.
Cars.com Review
- November 08, 2024
Left by JAMESACOXIII
Ben was excellent-solid communication, no wasted time going back and forth on what I needed or wanted.
DealerRater Review
- November 08, 2024
Left by jjgriffi501
The overall service from start to finish was wonderful. As always, Ragina was exceptional. I really appreciate her thoughtfulness.
Cars.com Review
- November 08, 2024
Left by jjgriffi501
The overall service from start to finish was wonderful. As always, Ragina was exceptional. I really appreciate her thoughtfulness.
DealerRater Review
- November 07, 2024
Left by tcb308
Ragina and Preston from parts were both very good and I was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of our service we had to replace two tires and wound up waiting 3 days to get them delivered. If...
Cars.com Review
- November 07, 2024
Left by tcb308
Ragina and Preston from parts were both very good and I was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of our service we had to replace two tires and wound up waiting 3 days to get them delivered. If...
DealerRater Review
- November 07, 2024
Left by fbrumbaugh
Scott Lambert is excellent and you are lucky to have him representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. Examples - $600 to replace a battery, constant barrage of marketing material, and credit card...
Cars.com Review
- November 07, 2024
Left by fbrumbaugh
Scott Lambert is excellent and you are lucky to have him representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. Examples - $600 to replace a battery, constant barrage of marketing material, and credit card...
DealerRater Review
- November 06, 2024
Left by PAULASIMPSON1353
The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you
Cars.com Review
- November 06, 2024
Left by PAULASIMPSON1353
The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you
DealerRater Review
- November 06, 2024
Left by SVF45
I sold this cay 1 year ago. Update your records. I called to norm you
Dealer Replied: Thank you for calling in. Dealerships aren’t notified when vehicles are traded in at other locations. We are in the process of removing the vehicle from your records based on your phone call notifying us. Was there really a need to send in a 1 star review regarding this?
Cars.com Review
- November 06, 2024
Left by SVF45
I sold this cay 1 year ago. Update your records. I called to norm you
Dealer Replied: Thank you for calling in. Dealerships aren’t notified when vehicles are traded in at other locations. We are in the process of removing the vehicle from your records based on your phone call notifying us. Was there really a need to send in a 1 star review regarding this?
DealerRater Review
- November 06, 2024
Left by JRJHART
The service was good but, the wait time was longer than I expected and the cost of my service was double what I had thought it would be
Cars.com Review
- November 06, 2024
Left by JRJHART
The service was good but, the wait time was longer than I expected and the cost of my service was double what I had thought it would be
DealerRater Review
- November 06, 2024
Left by CSMITH250
Scheduling the appointment, my service advisor Matt and the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal customer for years. Also, given the fact that everyone uses a card to pay for things these days...
Cars.com Review
- November 06, 2024
Left by CSMITH250
Scheduling the appointment, my service advisor Matt and the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal customer for years. Also, given the fact that everyone uses a card to pay for things these days...
Google Review
- November 05, 2024
Left by Kelly Keeling
I purchased a used Volvo the check engine light came on with in the 1st 30 days during the Warranty time, I was told to bring the car in I did and they cleared the code, but did not fix the issue, now the light is back on I still have not had the car for 30 days, and they are saying it’s nothing...
Response from the owner Replied: Ms Keeling,Our pre owned manager will reach out to you tomorrow to see if the vehicles issue is indeed covered under the warranty that came with your vehicle.
DealerRater Review
- November 04, 2024
Left by Plrod2
Cheyne and his team did a great job servicing my C-Class. They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the last few years now and their continued excellent service is why I will continue to go there....
Cars.com Review
- November 04, 2024
Left by Plrod2
Cheyne and his team did a great job servicing my C-Class. They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the last few years now and their continued excellent service is why I will continue to go there....
DealerRater Review
- November 04, 2024
Left by Plrod2
This is now the third vehicle that I have purchased from Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to go back, and will continue to give them my business in the future. A special thank you to...
Cars.com Review
- November 04, 2024
Left by Plrod2
This is now the third vehicle that I have purchased from Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to go back, and will continue to give them my business in the future. A special thank you to...
Google Review
- November 04, 2024
Left by Garvin Byrd
Google Review
- November 03, 2024
Left by Vila Gonzalez
DealerRater Review
- November 02, 2024
Left by AGUSTINJOSEPHCRUZ
My service adviser what great. Tood my exactly what i needed and no xx excellent
Cars.com Review
- November 02, 2024
Left by AGUSTINJOSEPHCRUZ
My service adviser what great. Tood my exactly what i needed and no xx excellent
DealerRater Review
- November 01, 2024
Left by William M Pitts
The shop was booked with numerous work orders. It took 2 extra days for my work to be done.
Cars.com Review
- November 01, 2024
Left by William M Pitts
The shop was booked with numerous work orders. It took 2 extra days for my work to be done.
DealerRater Review
- November 01, 2024
Left by KMC
Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can...
Cars.com Review
- November 01, 2024
Left by KMC
Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can...
Google Review
- November 01, 2024
Left by Tanya Miller
DealerRater Review
- October 30, 2024
Left by fwillie123
I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered.
Cars.com Review
- October 30, 2024
Left by fwillie123
I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered.
DealerRater Review
- October 30, 2024
Left by mljnva
Cheyne renewed my confidence in customer service. Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for service. I really hope this most recent trip wasn’t an anomaly. I have been a loyal customer for more...
Cars.com Review
- October 30, 2024
Left by mljnva
Cheyne renewed my confidence in customer service. Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for service. I really hope this most recent trip wasn’t an anomaly. I have been a loyal customer for more...
Cars.com Review
- October 29, 2024
Left by Dale Jones
I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I...
DealerRater Review
- October 29, 2024
Left by Dale Jones
I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I...
DealerRater Review
- October 29, 2024
Left by MICHNINA
Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want.
Cars.com Review
- October 29, 2024
Left by MICHNINA
Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want.
DealerRater Review
- October 29, 2024
Left by MICHAEL@CAPVET.COM
Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality.
Cars.com Review
- October 29, 2024
Left by MICHAEL@CAPVET.COM
Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality.
DealerRater Review
- October 29, 2024
Left by KW Ed
Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada
Cars.com Review
- October 29, 2024
Left by KW Ed
Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada
Cars.com Review
- October 28, 2024
Left by FREDHUBB
Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with.
DealerRater Review
- October 28, 2024
Left by FREDHUBB
Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with.
DealerRater Review
- October 27, 2024
Left by JERRYIBN
Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor!
Cars.com Review
- October 27, 2024
Left by JERRYIBN
Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor!
DealerRater Review
- October 27, 2024
Left by TICO77772003
Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️
Dealer Replied: Good morning, we sent a private response yesterday during our closed hours. Please send us a private message with your contact information so we can give you a call, find out what is going on, and look for a solution. Thank you.
Cars.com Review
- October 27, 2024
Left by TICO77772003
Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️
Dealer Replied: Good morning, we sent a private response yesterday during our closed hours. Please send us a private message with your contact information so we can give you a call, find out what is going on, and look for a solution. Thank you.
Google Review
- October 26, 2024
Left by Daniel Valente
DealerRater Review
- October 26, 2024
Left by LCO
Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions.
Cars.com Review
- October 26, 2024
Left by LCO
Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions.
DealerRater Review
- October 25, 2024
Left by JCROARKIN
Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up.
Cars.com Review
- October 25, 2024
Left by JCROARKIN
Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up.
Google Review
- October 24, 2024
Left by Susan Learned
Google Review
- October 24, 2024
Left by IMELDA RAGUINDIN
Google Review
- October 24, 2024
Left by lisa cash
Amazing experience with Frank Costa. He made this repeat purchase a breeze. I highly recommend Frank Costa
DealerRater Review
- October 24, 2024
Left by JOGWATHMEY
The dealership was polite and very responsive. I received the pricing, negotiated and closed in the same day
Cars.com Review
- October 24, 2024
Left by JOGWATHMEY
The dealership was polite and very responsive. I received the pricing, negotiated and closed in the same day
DealerRater Review
- October 24, 2024
Left by THEODORE9691
Ms. Regina was very courteous and was very attentive to my vehicle needs. She’s a keeper.
Cars.com Review
- October 24, 2024
Left by THEODORE9691
Ms. Regina was very courteous and was very attentive to my vehicle needs. She’s a keeper.
Edmunds.com - Sales Review
- October 23, 2024
Left by Progressive
I recently had the pleasure of purchasing a vehicle from Mercedes Benz of Midlothian, and I can't speak highly enough about my experience, especially thanks to Dylan. From the moment we arrived, Dylan was incredibly accommodating and made the entire purchasing process smooth and enjoyable. While we...
DealerRater Review
- October 23, 2024
Left by FLEMINGJOHNNIE5
Very informative and most professional getting the job completed concerning the wheels rims on my e 350, 2014.
Cars.com Review
- October 23, 2024
Left by FLEMINGJOHNNIE5
Very informative and most professional getting the job completed concerning the wheels rims on my e 350, 2014.
DealerRater Review
- October 23, 2024
Left by GHSHAW1
Called and to make an appointment with me staying at the dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. About 30 minutes later the service tech checked in with me to make sure he had the correct...
Cars.com Review
- October 23, 2024
Left by GHSHAW1
Called and to make an appointment with me staying at the dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. About 30 minutes later the service tech checked in with me to make sure he had the correct...
Google Review
- October 23, 2024
Left by maurice frazier
Google Review
- October 22, 2024
Left by Sandra Parker
On time, efficient and my car was so dirty, they washed and vacuum and made me like it again. My service advisor was very informative and I appreciate the discount he gave me
Google Review
- October 21, 2024
Left by Eric Ware
Very professional
DealerRater Review
- October 20, 2024
Left by DIANADUDDY
Scott Lambert has helped me many times this year with some big maintenance - repairs. He has been professional and helpful.
Cars.com Review
- October 20, 2024
Left by DIANADUDDY
Scott Lambert has helped me many times this year with some big maintenance - repairs. He has been professional and helpful.
DealerRater Review
- October 19, 2024
Left by DOCSHH
Scheduling service was easy and the loaner vehicle was excellent as well. The service was completed in a timely fashion
Cars.com Review
- October 19, 2024
Left by DOCSHH
Scheduling service was easy and the loaner vehicle was excellent as well. The service was completed in a timely fashion
DealerRater Review
- October 19, 2024
Left by FINLEYWOODWARD
Ragina was very helpful and we resolved the issue we were having with the car.
Cars.com Review
- October 19, 2024
Left by FINLEYWOODWARD
Ragina was very helpful and we resolved the issue we were having with the car.
Google Review
- October 19, 2024
Left by Yilin Rogers
My service rep Regina was wonderful! She was very knowledgeable and attentive.
DealerRater Review
- October 19, 2024
Left by WMALONE22
Ease in making appointment. Scott Lambert is very communicative regarding the progress of the service. Very good to work with.
Cars.com Review
- October 19, 2024
Left by WMALONE22
Ease in making appointment. Scott Lambert is very communicative regarding the progress of the service. Very good to work with.
DealerRater Review
- October 19, 2024
Left by RNM1965
Outstanding service from service advisor Cheyne Hoke. Clearly explained with estimated cost and service time. Vehicle service completed in stated time.
Cars.com Review
- October 19, 2024
Left by RNM1965
Outstanding service from service advisor Cheyne Hoke. Clearly explained with estimated cost and service time. Vehicle service completed in stated time.
Cars.com Review
- October 18, 2024
Left by SBASKFIELD
No details or description provided after checking recall issue...all that was said was you ate ready to go..your car is out front....thank you
DealerRater Review
- October 18, 2024
Left by SBASKFIELD
No details or description provided after checking recall issue...all that was said was you ate ready to go..your car is out front....thank you
Google Review
- October 17, 2024
Left by Katie Lee
Google Review
- October 17, 2024
Left by Richard Lawson
Ragina, our service advisor, was excellent!!! She understood our needs, and she kept us updated every step of the way. Also, she provided us a loaner automobile which we really appreciated. This was our first visit to this dealership, however we will be coming back for all I service needs in the...
Google Review
- October 17, 2024
Left by Kirby Brooks
Ragina was great.
Cars.com Review
- October 16, 2024
Left by GARY.MAYO
The sales team has historically done a nice job, but I have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up to get the deal completed. I am greatly disappointed, and fairly upset, however, that the...
DealerRater Review
- October 16, 2024
Left by GARY.MAYO
The sales team has historically done a nice job, but I have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up to get the deal completed. I am greatly disappointed, and fairly upset, however, that the...
DealerRater Review
- October 16, 2024
Left by RCBOOK
the best the best the best. will return again. Will tell others as well. thanks.
Cars.com Review
- October 16, 2024
Left by RCBOOK
the best the best the best. will return again. Will tell others as well. thanks.
DealerRater Review
- October 16, 2024
Left by DICK8
Service was professional and well done. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service.
Cars.com Review
- October 16, 2024
Left by DICK8
Service was professional and well done. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service.
DealerRater Review
- October 16, 2024
Left by BTUCKER6064
We have purchased 3 MB and this was OUR BEST experience ever! THANKS! Well done!!
Cars.com Review
- October 16, 2024
Left by BTUCKER6064
We have purchased 3 MB and this was OUR BEST experience ever! THANKS! Well done!!
Google Review
- October 16, 2024
Left by Bud Mori
DealerRater Review
- October 14, 2024
Left by LEEANN.CAFRITZ
The service department specifically Ragina Fitz went out of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Ragina was an excellent advisor and took great care of...
Cars.com Review
- October 14, 2024
Left by LEEANN.CAFRITZ
The service department specifically Ragina Fitz went out of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Ragina was an excellent advisor and took great care of...
DealerRater Review
- October 14, 2024
Left by SYREETAREDD
Mr. Isaiah has done an awesome job! He listened to my needs and helped to come up with the best plan for myself and family. His communication was top tier! He introduced me to Mr. John and they worked hard together to get me one of my dream cars. I’m still excited about my experience and purchase at...
Cars.com Review
- October 14, 2024
Left by SYREETAREDD
Mr. Isaiah has done an awesome job! He listened to my needs and helped to come up with the best plan for myself and family. His communication was top tier! He introduced me to Mr. John and they worked hard together to get me one of my dream cars. I’m still excited about my experience and purchase at...
DealerRater Review
- October 13, 2024
Left by MB
Excellent care. Knowledgeable, personable & very patient attention. Our 5th car purchased here. Need we say more?!
Cars.com Review
- October 13, 2024
Left by MB
Excellent care. Knowledgeable, personable & very patient attention. Our 5th car purchased here. Need we say more?!
Google Review
- October 12, 2024
Left by Dalton Thayer
I had Dylan and he was amazing.I chose not to buy the vehicle that he showed us, but that wasn’t anything against the dealership or my salesman.I know writing a review when you don’t actually buy anything is a little odd, but I felt bad not buying a car from Dylan after how much he did, so I thought...
Google Review
- October 12, 2024
Left by Starvin Marvin
I went in to drive a used car. Before I arrive , late for my appt, Dylan had a new car for me to drive. The reasoning was that after talking to me he knew I needed something bigger than what I originally wanted to see. After the test drive I was definitely interested. However I wanted to go drive 2...
Response from the owner Replied: Thank you first and foremost for the opportunity and thank you for sharing your experience with Dylan.
DealerRater Review
- October 11, 2024
Left by AGWALESKI
Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience
Cars.com Review
- October 11, 2024
Left by AGWALESKI
Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience
Google Review
- October 11, 2024
Left by Holly Pond
Regina Fitz was absolutely amazing!! I would come back to your location just for her and the kind service she provided me!!
Response from the owner Replied: Thank you for sharing your experience with Ragina!!
DealerRater Review
- October 11, 2024
Left by hmitchell0702
Everybody was very helpful and willing to answer any questions and explain in detail about Service B.
Cars.com Review
- October 11, 2024
Left by hmitchell0702
Everybody was very helpful and willing to answer any questions and explain in detail about Service B.
Google Review
- October 11, 2024
Left by Daniel Ratchford
Dylan made the sales process quick and seamless in purchasing my GLE. His customer service was top notch, even bringing a car to my home for my wife to see and view.
DealerRater Review
- October 10, 2024
Left by RICKIEHOPKINS4@gmail.com
Excellent customer service Timely response Professional responses Excellent communication Demonstrates listening skills Good pricing with explanations
Cars.com Review
- October 10, 2024
Left by RICKIEHOPKINS4@gmail.com
Excellent customer service Timely response Professional responses Excellent communication Demonstrates listening skills Good pricing with explanations
DealerRater Review
- October 10, 2024
Left by jjgriffi501
Ragina is a wonderful adviser. She discussed that a "B" service was being performed and what it entailed. She covered as much as needed, including the approximately time I wanted to pick-up. The overall service was good, and it was ready about 12:30. Super!!
Cars.com Review
- October 10, 2024
Left by jjgriffi501
Ragina is a wonderful adviser. She discussed that a "B" service was being performed and what it entailed. She covered as much as needed, including the approximately time I wanted to pick-up. The overall service was good, and it was ready about 12:30. Super!!
Google Review
- October 09, 2024
Left by Kelly Pearson
Best experience ever! Laurence is brilliant, kind and a different type of Salesman!!!
DealerRater Review
- October 09, 2024
Left by HOLDOC51
Scott did a great job as my service advisor as usual. Amanda was great at checkout.
Cars.com Review
- October 09, 2024
Left by HOLDOC51
Scott did a great job as my service advisor as usual. Amanda was great at checkout.
CarGurus Review
- October 09, 2024
Left by Guru5V28M
Good experience not bad at all.
Yelp Review
- October 09, 2024
Left by Glen S.
Very unprofessional and disrespectful of my time and schedule. I had a 10:30 appointment and they did not start working on the car until after 2:00.
DealerRater Review
- October 09, 2024
Left by ml550
Frank was very knowledgeable, personable, and helpful. He was patient while I made a decision, and he provided excellent service all the way through to the final transaction.
Cars.com Review
- October 09, 2024
Left by ml550
Frank was very knowledgeable, personable, and helpful. He was patient while I made a decision, and he provided excellent service all the way through to the final transaction.
Google Review
- October 08, 2024
Left by Elizabeth
Tell your employees to be more courteous when driving thru the parking lot. Their side was blocked off instead of waiting for me to pass they drove right up on the hood of my car expecting me to back up? They legit had more room to wait then I had to back up.
DealerRater Review
- October 08, 2024
Left by MARKALVIN
Service was completed in a very timely manner. I am pleased that if was done earlier than I expected.
Cars.com Review
- October 08, 2024
Left by MARKALVIN
Service was completed in a very timely manner. I am pleased that if was done earlier than I expected.
Google Review
- October 07, 2024
Left by Lee-Ann Cafritz
The service department went out of their way to fit me into their busy schedule when I had a issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Definitely a higher level of service than other dealerships I have been to in the...
DealerRater Review
- October 06, 2024
Left by npchell
Our salesperson went above and beyond to help us with the purchase of a new vehicle. Our sales manager is always very helpful and willing to go the extra mile in order to satisfy the customer.
Cars.com Review
- October 06, 2024
Left by npchell
Our salesperson went above and beyond to help us with the purchase of a new vehicle. Our sales manager is always very helpful and willing to go the extra mile in order to satisfy the customer.
Google Review
- October 05, 2024
Left by Cynthia Miller
Service is impeccable @Midlothian Mercedes period!
DealerRater Review
- October 05, 2024
Left by MLYONS1142
Amanda the cashier was fantastic! Not happy about the high price for B service. Nothing wrong with service though. Much better than broad street
Cars.com Review
- October 05, 2024
Left by MLYONS1142
Amanda the cashier was fantastic! Not happy about the high price for B service. Nothing wrong with service though. Much better than broad street
Cars.com Review
- October 04, 2024
Left by HPU91
Ron Harris is a great salesman. Extremely knowledgeable and considerate. Jennie the financial manager the same!
DealerRater Review
- October 04, 2024
Left by HPU91
Ron Harris is a great salesman. Extremely knowledgeable and considerate. Jennie the financial manager the same!
Google Review
- October 04, 2024
Left by Charleen Trotter
I have now purchased my second Mercedes from Mercedes-Benz of Midlothian! My experience with them is like no other experience! They are just so friendly, personable, and professional, all which is very, very important to me! They have won me over and I am a customer for life!! I want to thank...
Response from the owner Replied: Thank you so much for the continuous opportunities you have provided us and for taking the time to shade your feedback about your experience with Chris, Dylan, and our store. We appreciate you!!
Google Review
- October 04, 2024
Left by leonard harris
Response from the owner Replied: Leonard, we will surely let Alan know about your positive review of his service. Thank you for taking the time to leave us a 5-star review!
Google Review
- October 04, 2024
Left by Michele Hintz
I want to thank Regina for ensuring that I had a good first experience with your service department. She went above and beyond and provided excellent communication throughout the process. Thanks!
Response from the owner Replied: Thank you for sharing your feedback and for allowing us to serve you Michele!!
Google Review
- October 04, 2024
Left by Karen Knicely
The lack of communication by the service department at this dealership was awful. I dropped my car off yesterday at 9:10 and have still not heard a peep about what’s going on despite my phone calls. Regina was supposed to call me, nope didn’t happen! I’m supposed to leave town in two hours and she...
Response from the owner Replied: Update:Karen, we have two recorded voicemails from Ragina to you yesterday at 3:30pm and 5:29 pm leaving you information about the status of your vehicle. We are sorry she was unable to physically get in touch with you. Original message: Karen,Sorry to hear this. Alerting our service manager to get involved. Thank you for bringing this to our attention.
Google Review
- October 04, 2024
Left by verniecer hyde
Google Review
- October 04, 2024
Left by Felicia Weinstein
Cars.com Review
- October 04, 2024
Left by joanee1820
Pleasant & professional service. She followed through from the initial phone call to the car pickup.
DealerRater Review
- October 04, 2024
Left by joanee1820
Pleasant & professional service. She followed through from the initial phone call to the car pickup.
DealerRater Review
- October 03, 2024
Left by jimgreen0650
Excellent service writer. He kept us informed at all times and took care of the problems.
Cars.com Review
- October 03, 2024
Left by jimgreen0650
Excellent service writer. He kept us informed at all times and took care of the problems.
DealerRater Review
- October 03, 2024
Left by JUICYFRUIT02
GREAT customer service, very knowledgeable, very helpful, very patient and professional and friendly. He is outstanding! just referred another client today
Cars.com Review
- October 03, 2024
Left by JUICYFRUIT02
GREAT customer service, very knowledgeable, very helpful, very patient and professional and friendly. He is outstanding! just referred another client today
DealerRater Review
- October 01, 2024
Left by DRMARLENESCOTT
It took two weeks of trying to schedule a service appointment. I shared that information each time I would call. I would either be transferred to someone’s voicemail or put on hold endlessly!
Cars.com Review
- October 01, 2024
Left by DRMARLENESCOTT
It took two weeks of trying to schedule a service appointment. I shared that information each time I would call. I would either be transferred to someone’s voicemail or put on hold endlessly!
DealerRater Review
- October 01, 2024
Left by DCARRITHERS
Outstanding in all areas. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them.
Cars.com Review
- October 01, 2024
Left by DCARRITHERS
Outstanding in all areas. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them.
DealerRater Review
- October 01, 2024
Left by GLAMAMA
Great service ..everything was done in timely matter. As always great customer service. The wait was not long at all
Cars.com Review
- October 01, 2024
Left by GLAMAMA
Great service ..everything was done in timely matter. As always great customer service. The wait was not long at all
DealerRater Review
- October 01, 2024
Left by mike.rose00
I love bringing my vehicle to the dealership and having them work on my Sprinter van. Scott Lambert is always a straight shooter and enjoy talking with him.
Cars.com Review
- October 01, 2024
Left by mike.rose00
I love bringing my vehicle to the dealership and having them work on my Sprinter van. Scott Lambert is always a straight shooter and enjoy talking with him.
DealerRater Review
- October 01, 2024
Left by SROCHE74
Had an engine failure while on the road from Florida. Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of duty to get us back on the road. If I lived close to the Richmond area Midlothian would be the...
Cars.com Review
- October 01, 2024
Left by SROCHE74
Had an engine failure while on the road from Florida. Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of duty to get us back on the road. If I lived close to the Richmond area Midlothian would be the...
DealerRater Review
- September 29, 2024
Left by DSANDERS13
Experience was great. How do I get an extended warranty on my vehicle? Please contact me. Thanks.
Cars.com Review
- September 29, 2024
Left by DSANDERS13
Experience was great. How do I get an extended warranty on my vehicle? Please contact me. Thanks.
DealerRater Review
- September 28, 2024
Left by ALEX.ALTIZER
Scott Lambert in service always does a great job looking after our vehicles. I was recently there for service / warranty work. The location is well managed, the GM Ryan is often seen, and he still takes time to say hello to customers.
Cars.com Review
- September 28, 2024
Left by ALEX.ALTIZER
Scott Lambert in service always does a great job looking after our vehicles. I was recently there for service / warranty work. The location is well managed, the GM Ryan is often seen, and he still takes time to say hello to customers.
CarGurus Review
- September 28, 2024
Left by Melvin
Very nice people they got together❤️
DealerRater Review
- September 28, 2024
Left by SHELIABROWN1222
This dealership has some employees that very respectful and some are not this really upsets me.
Cars.com Review
- September 28, 2024
Left by SHELIABROWN1222
This dealership has some employees that very respectful and some are not this really upsets me.
Google Review
- September 27, 2024
Left by Mark Rich
Alan Mansfield did a great job: professional and friendly.
Response from the owner Replied: Thank you for the feedback Mark!!
Google Review
- September 27, 2024
Left by Joanne Seidner
DealerRater Review
- September 27, 2024
Left by Paul M.
Scott provided excellent customer service, as usual. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house.
Cars.com Review
- September 27, 2024
Left by Paul M.
Scott provided excellent customer service, as usual. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house.
DealerRater Review
- September 27, 2024
Left by rscarter1947
Service on vehicle is consistently professional, timely and courteous. It is the reason l purchase vehicles at this dealership.
Cars.com Review
- September 27, 2024
Left by rscarter1947
Service on vehicle is consistently professional, timely and courteous. It is the reason l purchase vehicles at this dealership.
DealerRater Review
- September 26, 2024
Left by CPEGRAM
They didn’t have our appointment listed when we got there, but Regina fixed that & made it good. We were out in record breaking time.
Cars.com Review
- September 26, 2024
Left by CPEGRAM
They didn’t have our appointment listed when we got there, but Regina fixed that & made it good. We were out in record breaking time.
DealerRater Review
- September 26, 2024
Left by rereynolds1123
Professional staff was efficient and helpful.The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge.
Cars.com Review
- September 26, 2024
Left by rereynolds1123
Professional staff was efficient and helpful.The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge.
DealerRater Review
- September 26, 2024
Left by John
Dealership (sales and service only experiences) is great. Nice folks, no pressure, plenty of information and options. Sales process went very smoothly earlier this year on my new 2023 E350 and service was great on my 2019 GLC 300. Couldn't be happier.
Cars.com Review
- September 26, 2024
Left by John
Dealership (sales and service only experiences) is great. Nice folks, no pressure, plenty of information and options. Sales process went very smoothly earlier this year on my new 2023 E350 and service was great on my 2019 GLC 300. Couldn't be happier.
DealerRater Review
- September 26, 2024
Left by John
Ragina Fitz, our Service Rep, was wonderful; she explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to working with her in the future.
Cars.com Review
- September 26, 2024
Left by John
Ragina Fitz, our Service Rep, was wonderful; she explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to working with her in the future.
DealerRater Review
- September 23, 2024
Left by Lola
This dealership has outstanding customer service. They work hard to fully understand what you are looking for and to ensure they meet your needs. This was my second purchase from them and likely not the last.
Cars.com Review
- September 23, 2024
Left by Lola
This dealership has outstanding customer service. They work hard to fully understand what you are looking for and to ensure they meet your needs. This was my second purchase from them and likely not the last.
DealerRater Review
- September 22, 2024
Left by Eddie
Wonderful service, Service member very knowledgeable and considered of my time. He looked for ways to save me time
Cars.com Review
- September 22, 2024
Left by Eddie
Wonderful service, Service member very knowledgeable and considered of my time. He looked for ways to save me time
DealerRater Review
- September 21, 2024
Left by FORRESTLBLACK
Great experience. Frank was very helpful and knowledgeable and made the entire experience pleasant. I would definitely purchase from them again. Thanks
Cars.com Review
- September 21, 2024
Left by FORRESTLBLACK
Great experience. Frank was very helpful and knowledgeable and made the entire experience pleasant. I would definitely purchase from them again. Thanks
DealerRater Review
- September 21, 2024
Left by lisa.disney1014
I was very pleased with my service A experience. Each part of the process was greeted with friendly faces.
Cars.com Review
- September 21, 2024
Left by lisa.disney1014
I was very pleased with my service A experience. Each part of the process was greeted with friendly faces.
DealerRater Review
- September 21, 2024
Left by GERRYSEEBER
I think Scott Lambert and Amanda Dudley are superior. The service they provide is magnificent. Thank you. Gerry Seeber
Cars.com Review
- September 21, 2024
Left by GERRYSEEBER
I think Scott Lambert and Amanda Dudley are superior. The service they provide is magnificent. Thank you. Gerry Seeber
Google Review
- September 20, 2024
Left by Seungho Kim
I am writing to express my dissatisfaction with the recent service experience I had at your dealership regarding my 2013 Sprinter 2500 van.Despite scheduling appointments weeks in advance, I consistently encountered delays and inaccurate completion time estimates.Additionally, I was disappointed by...
Response from the owner Replied: Nick,A service representative will reach out to you Tuesday.
DealerRater Review
- September 20, 2024
Left by dtribblesr
Scott Lambert is very cordial and professional. He knows his job. He makes you want to come to the Midlothian branch for your service.
Cars.com Review
- September 20, 2024
Left by dtribblesr
Scott Lambert is very cordial and professional. He knows his job. He makes you want to come to the Midlothian branch for your service.
Google Review
- September 20, 2024
Left by Don Miller
Excellent experience!
DealerRater Review
- September 20, 2024
Left by SONNYRVA
This dealership was amazing. I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department didn’t bat an eye at what is probably the ugliest fan they’ve seen in years. He still treated me as if it was a brand new...
Cars.com Review
- September 20, 2024
Left by SONNYRVA
This dealership was amazing. I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department didn’t bat an eye at what is probably the ugliest fan they’ve seen in years. He still treated me as if it was a brand new...
Google Review
- September 20, 2024
Left by Dormeka Billups
DealerRater Review
- September 19, 2024
Left by creadie84
The service I received yesterday from our new Service Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a trip next week and didn't have an appointment. Cheyne took charge, worked with service department...
Cars.com Review
- September 19, 2024
Left by creadie84
The service I received yesterday from our new Service Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a trip next week and didn't have an appointment. Cheyne took charge, worked with service department...
Google Review
- September 19, 2024
Left by Susan Smith
Mercedes-Benz of Midlothian is a Great Place to buy your next Mercedes! They have quality vehicles and treat you like a VIP! This is my 3rd purchase from them and I will continue to buy my future Mercedes from them!
Google Review
- September 17, 2024
Left by Alroy Henderson
Google Review
- September 16, 2024
Left by Chris Donahue
DealerRater Review
- September 15, 2024
Left by NCT852
I was worried with the takeover of Mercedes-Benz of Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Midlothian. I really enjoyed working with Ragina. She meet me immediately, dealt with my issues...
Cars.com Review
- September 15, 2024
Left by NCT852
I was worried with the takeover of Mercedes-Benz of Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Midlothian. I really enjoyed working with Ragina. She meet me immediately, dealt with my issues...
DealerRater Review
- September 15, 2024
Left by THEODORE9691
Ms. Regina’s service was very good and hospitable during my time at the dealership . I definitely appreciate her meeting my needs of the loaner and the promptness of getting me in and out..
Cars.com Review
- September 15, 2024
Left by THEODORE9691
Ms. Regina’s service was very good and hospitable during my time at the dealership . I definitely appreciate her meeting my needs of the loaner and the promptness of getting me in and out..
DealerRater Review
- September 15, 2024
Left by tudortucker
Thanks to the service advisors due diligence the issue with our repair was solved successfully.
Cars.com Review
- September 15, 2024
Left by tudortucker
Thanks to the service advisors due diligence the issue with our repair was solved successfully.
DealerRater Review
- September 15, 2024
Left by Tharza469
Great experience!! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle.
Cars.com Review
- September 15, 2024
Left by Tharza469
Great experience!! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle.
Google Review
- September 15, 2024
Left by William Dunning
Google Review
- September 15, 2024
Left by Semone Blackman
Was not planning on getting the vehicle this day, was just looking at my options. I was going to get it for my birthday in February but ended up getting a great deal, and more safety options but was sad to loose my light front logo, that's a cool feature, but was explained that it was because of the...
CarGurus Review
- September 14, 2024
Left by GuruWPY8H
Very interested in providing information about the vehicle I have interest in
DealerRater Review
- September 14, 2024
Left by HEDRICKDR1
Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took two weeks.
Cars.com Review
- September 14, 2024
Left by HEDRICKDR1
Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took two weeks.
DealerRater Review
- September 13, 2024
Left by CAPTDAN15
Always a great experience! On this most recent visit they went above and beyond!! Very professional and very considerate!!.
Cars.com Review
- September 13, 2024
Left by CAPTDAN15
Always a great experience! On this most recent visit they went above and beyond!! Very professional and very considerate!!.
DealerRater Review
- September 13, 2024
Left by joelglasgow
Extremely happy with the service I received. They surprised me by getting it done early!
Cars.com Review
- September 13, 2024
Left by joelglasgow
Extremely happy with the service I received. They surprised me by getting it done early!
Google Review
- September 13, 2024
Left by Joel Glasgow
Everything was great
Google Review
- September 13, 2024
Left by Jason Brooks
DealerRater Review
- September 13, 2024
Left by JIMSHORNE
Everyone is very friendly at this dealership. The service folks were all upfront and honest. I will definitely use them again for my dealership needs.
Cars.com Review
- September 13, 2024
Left by JIMSHORNE
Everyone is very friendly at this dealership. The service folks were all upfront and honest. I will definitely use them again for my dealership needs.
DealerRater Review
- September 12, 2024
Left by Bntense
Service was great. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in.
Cars.com Review
- September 12, 2024
Left by Bntense
Service was great. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in.
DealerRater Review
- September 12, 2024
Left by rltexec
Courteous, knowledgeable, empathetic and efficient. They made the experience a real pleasure! I would definitely use them again.
Cars.com Review
- September 12, 2024
Left by rltexec
Courteous, knowledgeable, empathetic and efficient. They made the experience a real pleasure! I would definitely use them again.
DealerRater Review
- September 12, 2024
Left by Rodney. Smith27
Great service, outstanding service advisor, will definitely return, also considering purchase of new purchase from them based on service
Cars.com Review
- September 12, 2024
Left by Rodney. Smith27
Great service, outstanding service advisor, will definitely return, also considering purchase of new purchase from them based on service
Google Review
- September 11, 2024
Left by Domenico Piscicelli
A wonderful crew to work with and very professional.
DealerRater Review
- September 11, 2024
Left by scott.barnewolt
Ragina we very responsive and attentive to my requests for service. She took extra steps to ensure my problem was resolved quickly.
Cars.com Review
- September 11, 2024
Left by scott.barnewolt
Ragina we very responsive and attentive to my requests for service. She took extra steps to ensure my problem was resolved quickly.
DealerRater Review
- September 11, 2024
Left by laney4realestate
Mercedes customer service has gone down a lot the last few years; for the worst.
Cars.com Review
- September 11, 2024
Left by laney4realestate
Mercedes customer service has gone down a lot the last few years; for the worst.
DealerRater Review
- September 11, 2024
Left by ANDERSONTAMARA
Ragina was very eager to help my problem. She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian!
Cars.com Review
- September 11, 2024
Left by ANDERSONTAMARA
Ragina was very eager to help my problem. She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian!
Google Review
- September 11, 2024
Left by Mehul Patel
Teresa was phenomenal!
DealerRater Review
- September 11, 2024
Left by ACOLEMAN9161
I really want a great experience. I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instructions for AH DROP: fill out envelope , place key inside, drop in slot. No envelope. Seems basic.
Cars.com Review
- September 11, 2024
Left by ACOLEMAN9161
I really want a great experience. I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instructions for AH DROP: fill out envelope , place key inside, drop in slot. No envelope. Seems basic.
Google Review
- September 11, 2024
Left by Tom Taliaferro
Ben is the best! His knowledge of all models, features and options made our buying decision so much easier. Great job.
DealerRater Review
- September 09, 2024
Left by OOLUGBEMI7
I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a...
Cars.com Review
- September 09, 2024
Left by OOLUGBEMI7
I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a...
DealerRater Review
- September 09, 2024
Left by gabate2521
We just took a ride to look at the New Mercedes E class and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very knowledgable about their cars. I'd highly recommend them.
Cars.com Review
- September 09, 2024
Left by gabate2521
We just took a ride to look at the New Mercedes E class and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very knowledgable about their cars. I'd highly recommend them.
DealerRater Review
- September 09, 2024
Left by jones62765
Excellent customer service very clean waiting area and no long waiting for my vehicle to be inspected
Cars.com Review
- September 09, 2024
Left by jones62765
Excellent customer service very clean waiting area and no long waiting for my vehicle to be inspected
DealerRater Review
- September 09, 2024
Left by RESDPD
The team there made us feel like a valued customer and not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding!
Cars.com Review
- September 09, 2024
Left by RESDPD
The team there made us feel like a valued customer and not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding!
Google Review
- September 08, 2024
Left by Bobbi January
DealerRater Review
- September 08, 2024
Left by BILL_CHILIAN
First, Scott the service rep was great, 5-stars. This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in the area, which is still high, but you know, Mercedes. Now I feel like a jerk having paid $600+ (after...
Cars.com Review
- September 08, 2024
Left by BILL_CHILIAN
First, Scott the service rep was great, 5-stars. This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in the area, which is still high, but you know, Mercedes. Now I feel like a jerk having paid $600+ (after...
DealerRater Review
- September 07, 2024
Left by CRKELLY52
Quick efficient service! Alan was on top of the work and got it done quickly.
Cars.com Review
- September 07, 2024
Left by CRKELLY52
Quick efficient service! Alan was on top of the work and got it done quickly.
DealerRater Review
- September 07, 2024
Left by letgoandletgodnow
Regina went above and beyond to make sure that everything went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a great asset to have on your team!
Cars.com Review
- September 07, 2024
Left by letgoandletgodnow
Regina went above and beyond to make sure that everything went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a great asset to have on your team!
DealerRater Review
- September 06, 2024
Left by GRITNCHEZ
Communicated effectively and kept me abreast with each step the service technician conducted. Great job!
Cars.com Review
- September 06, 2024
Left by GRITNCHEZ
Communicated effectively and kept me abreast with each step the service technician conducted. Great job!
Yelp Review
- September 06, 2024
Left by TK A.
If you are looking for a Mercedes in the DMV area - MAKE SURE YOU REACH OUT TO THE TEAM AT MIDLOTHIAN FIRST! I personally worked with the Sales Manager Chris Moss - he is really great! Admittedly, I was probably annoying with a million questions / emails - he responded to all of my emails quickly...
DealerRater Review
- September 06, 2024
Left by NSAWMBG
Car service completed on time as promised, and loaner car is a great perk. Scott is a great service advisor.
Cars.com Review
- September 06, 2024
Left by NSAWMBG
Car service completed on time as promised, and loaner car is a great perk. Scott is a great service advisor.
DealerRater Review
- September 05, 2024
Left by charlesjfadus
It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to...
Cars.com Review
- September 05, 2024
Left by charlesjfadus
It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to...
DealerRater Review
- September 05, 2024
Left by ngariama1
The customer service at Mercedes Benz with Ron was exceptional! He’s friendly and helpful.
Cars.com Review
- September 05, 2024
Left by ngariama1
The customer service at Mercedes Benz with Ron was exceptional! He’s friendly and helpful.
Google Review
- September 05, 2024
Left by Ashley Hill
Dylan made the process super easy. Kept me informed and updated through the whole process. Customer service was amazing with everyone I came in contact with, from management, financing, etc. Thank you for everything!
Google Review
- September 05, 2024
Left by Stefan Ianchulev
DealerRater Review
- September 04, 2024
Left by MBSHELTON9
Everyone in the service department has been friendly, professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status updates.
Cars.com Review
- September 04, 2024
Left by MBSHELTON9
Everyone in the service department has been friendly, professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status updates.
CarGurus Review
- September 04, 2024
Left by Chasidy47
Very helpful!
Google Review
- September 03, 2024
Left by T
Everytime I call there is a 10-plus minute wait to speak to someone in service. If they want my business, would be nice if they had someone to acknowledge my call. I even tried the chat and it just sat on "I'm currently checking to see if an agent is available to assist you." which didn't happen....
Response from the owner Replied: T please call 804-419-9600 and ask for Natalie
DealerRater Review
- September 01, 2024
Left by ptleb1
Everyone was friendly and professional. They were informative and patient with us. . I Would recommend Terek and the dealership.
Cars.com Review
- September 01, 2024
Left by ptleb1
Everyone was friendly and professional. They were informative and patient with us. . I Would recommend Terek and the dealership.
DealerRater Review
- September 01, 2024
Left by Lola
The sales consultant took the time to understand what I wanted and made it happen!
Cars.com Review
- September 01, 2024
Left by Lola
The sales consultant took the time to understand what I wanted and made it happen!
DealerRater Review
- August 31, 2024
Left by mitch38
I love to buy cars. It’s a passion for me. I have bought cars in the Richmond Virginia area for the last 40 years. I have gone to many dealerships. I have never been more pleased than I am with Mercedes of Midlothian. The management team starting from the top to everyone employed there is amazing. I...
Dealer Replied: Thank you for your kind words! We appreciate the opportunities you have provided us.
Cars.com Review
- August 31, 2024
Left by mitch38
I love to buy cars. It’s a passion for me. I have bought cars in the Richmond Virginia area for the last 40 years. I have gone to many dealerships. I have never been more pleased than I am with Mercedes of Midlothian. The management team starting from the top to everyone employed there is amazing. I...
Dealer Replied: Thank you for your kind words! We appreciate the opportunities you have provided us.
DealerRater Review
- August 31, 2024
Left by LIZABALDWIN
Very courteous and professional service from both Regina, who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount offered to veterans. Much appreciated.
Cars.com Review
- August 31, 2024
Left by LIZABALDWIN
Very courteous and professional service from both Regina, who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount offered to veterans. Much appreciated.
DealerRater Review
- August 31, 2024
Left by DIANE.BROWN757
Excellent service and accommodations are great. Scott and Jonathan are friendly and eager to help..
Cars.com Review
- August 31, 2024
Left by DIANE.BROWN757
Excellent service and accommodations are great. Scott and Jonathan are friendly and eager to help..
DealerRater Review
- August 30, 2024
Left by Angela
Courtesy, efficiency and always friendliness — those are the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment.
Cars.com Review
- August 30, 2024
Left by Angela
Courtesy, efficiency and always friendliness — those are the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment.
DealerRater Review
- August 30, 2024
Left by marianne.Lumsden
Mercedes-Benz of Midlothian is professional and helpful. I go to them for all of my service needs.
Cars.com Review
- August 30, 2024
Left by marianne.Lumsden
Mercedes-Benz of Midlothian is professional and helpful. I go to them for all of my service needs.
DealerRater Review
- August 30, 2024
Left by CHARLESBARWON
They opened my hood and broke it while doing repairs and charged me over 900 dollars to fix it.
Cars.com Review
- August 30, 2024
Left by CHARLESBARWON
They opened my hood and broke it while doing repairs and charged me over 900 dollars to fix it.
DealerRater Review
- August 30, 2024
Left by KPERKINS01
No one came to help me after they checked my vehicle in. They said Regina would come see me but never did.
Cars.com Review
- August 30, 2024
Left by KPERKINS01
No one came to help me after they checked my vehicle in. They said Regina would come see me but never did.
DealerRater Review
- August 30, 2024
Left by bethrobertson218
Excellent customer service from initial phone call to schedule the visit through completion of the service. Ragina was very friendly and knowledgable.
Cars.com Review
- August 30, 2024
Left by bethrobertson218
Excellent customer service from initial phone call to schedule the visit through completion of the service. Ragina was very friendly and knowledgable.
DealerRater Review
- August 30, 2024
Left by Jennifer.Mulligan
Chris and Ben were outstanding to work with. I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the process easy!
Cars.com Review
- August 30, 2024
Left by Jennifer.Mulligan
Chris and Ben were outstanding to work with. I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the process easy!
DealerRater Review
- August 29, 2024
Left by eddie.burleson
Didn't fix all my problems. Left message but haven't heard back about my problem
Cars.com Review
- August 29, 2024
Left by eddie.burleson
Didn't fix all my problems. Left message but haven't heard back about my problem
DealerRater Review
- August 29, 2024
Left by l.122henderson
Everything was good and Steve was outstanding. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in.
Cars.com Review
- August 29, 2024
Left by l.122henderson
Everything was good and Steve was outstanding. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in.
Google Review
- August 29, 2024
Left by Phil Redman
Tire pressure manipulation forcing maintenance scheduling
Response from the owner Replied: Good evening, we will have a representative from Service reach out to you tomorrow. We utilize the factory psi recommendations for each vehicle when checking tire pressure.
DealerRater Review
- August 28, 2024
Left by AdvEngrllc
Car taken in quickly at appointment time. I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properly completed and vehicle was clean and ready to go at pick up time.
Cars.com Review
- August 28, 2024
Left by AdvEngrllc
Car taken in quickly at appointment time. I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properly completed and vehicle was clean and ready to go at pick up time.
DealerRater Review
- August 28, 2024
Left by plembo
The team got the job done fast. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired.
Cars.com Review
- August 28, 2024
Left by plembo
The team got the job done fast. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired.
Google Review
- August 28, 2024
Left by Nathan West
Response from the owner Replied: Thank you so much for sharing your experience and kind words regarding Ragina and our store.
DealerRater Review
- August 27, 2024
Left by dlisa5702
Excellent service! Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again
Cars.com Review
- August 27, 2024
Left by dlisa5702
Excellent service! Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again
DealerRater Review
- August 27, 2024
Left by g22town
Reggie bought his “A” game. He was personable, well informed and pleasant to work with. The whole team was accommodating and professional.
Cars.com Review
- August 27, 2024
Left by g22town
Reggie bought his “A” game. He was personable, well informed and pleasant to work with. The whole team was accommodating and professional.
DealerRater Review
- August 27, 2024
Left by ANNAB1110
My service went well. Mr.Lambert have done a really good job helping with my car. I appreciate the good deeds.
Cars.com Review
- August 27, 2024
Left by ANNAB1110
My service went well. Mr.Lambert have done a really good job helping with my car. I appreciate the good deeds.
DealerRater Review
- August 27, 2024
Left by carolynyme
Excellent customer service from check in to check out. Outstanding! Thank you Mercedes of Midlothian.
Cars.com Review
- August 27, 2024
Left by carolynyme
Excellent customer service from check in to check out. Outstanding! Thank you Mercedes of Midlothian.
DealerRater Review
- August 27, 2024
Left by NBIRCHETTE
The service is remarkable at Midlothian. Glad to meet Ragina after years with Travis. Looking forward to new experiences.
Cars.com Review
- August 27, 2024
Left by NBIRCHETTE
The service is remarkable at Midlothian. Glad to meet Ragina after years with Travis. Looking forward to new experiences.
DealerRater Review
- August 26, 2024
Left by pfoxy04
I wanted to trade in my GLA for a GLC and contacted the team through email at first and after a slow start, I received great service from Will and GM Ryan! They really listened to me and what I was experiencing and what i needed and found a way to help me get the perfect vehicle for the right...
Cars.com Review
- August 26, 2024
Left by pfoxy04
I wanted to trade in my GLA for a GLC and contacted the team through email at first and after a slow start, I received great service from Will and GM Ryan! They really listened to me and what I was experiencing and what i needed and found a way to help me get the perfect vehicle for the right...
DealerRater Review
- August 25, 2024
Left by CS
Fantastic experience! My salesperson, Ben, was AMAZING - I explained the key things to me in a car and he brought out the exact right car for me to test drive - he actually listened. I was set on an Audi Q5 and actually thought the Mercedes would be too pricey but within 5 minutes, I knew I was...
Cars.com Review
- August 25, 2024
Left by CS
Fantastic experience! My salesperson, Ben, was AMAZING - I explained the key things to me in a car and he brought out the exact right car for me to test drive - he actually listened. I was set on an Audi Q5 and actually thought the Mercedes would be too pricey but within 5 minutes, I knew I was...
Google Review
- August 25, 2024
Left by Mary Manns
Google Review
- August 25, 2024
Left by Peter HB
This dealership used to be a good one for buying cars. My most recent experience with sales was not good. For example: a car listed for 26k will be sold around 30k why? because they add ceramic coating cost with protection. As a customer you are obligated to pay this fee + dealer fees + regular...
Google Review
- August 25, 2024
Left by Jason Yarema
DealerRater Review
- August 24, 2024
Left by ROBERTSTINNETT
Mercedes Midlothian is the best in the business! Scott has always been more than helpful and his attention to detail is amazing!
Dealer Replied: Thank you for the kind words Rob!
Cars.com Review
- August 24, 2024
Left by ROBERTSTINNETT
Mercedes Midlothian is the best in the business! Scott has always been more than helpful and his attention to detail is amazing!
Dealer Replied: Thank you for the kind words Rob!
DealerRater Review
- August 24, 2024
Left by info@jacquilynberrypaintings.com
Brent is the best! Friendly, confident, extremely knowledgeable, easy to work with and on top of everything throughout the whole process. Great customer service!
Cars.com Review
- August 24, 2024
Left by info@jacquilynberrypaintings.com
Brent is the best! Friendly, confident, extremely knowledgeable, easy to work with and on top of everything throughout the whole process. Great customer service!
Google Review
- August 24, 2024
Left by Jeff Rozecki
Google Review
- August 23, 2024
Left by Amira Abdelmagid
DealerRater Review
- August 23, 2024
Left by TYLERCLEMMER
Overall a wonderful experience Regina was great to work with and the service was completed quickly!
Cars.com Review
- August 23, 2024
Left by TYLERCLEMMER
Overall a wonderful experience Regina was great to work with and the service was completed quickly!
Google Review
- August 23, 2024
Left by Tyler Clemmer
Overall great experience, they were very easy to work with!
DealerRater Review
- August 22, 2024
Left by Grant28
Easy to access location. Friendly, professional, and helpful staff. Well kept and spacious waiting area.
Cars.com Review
- August 22, 2024
Left by Grant28
Easy to access location. Friendly, professional, and helpful staff. Well kept and spacious waiting area.
DealerRater Review
- August 22, 2024
Left by virginialambs
Poor communication - had my car for a whole day and i had to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. Was not told about loaner option. Will not go again - this was my first visit with my brand...
Cars.com Review
- August 22, 2024
Left by virginialambs
Poor communication - had my car for a whole day and i had to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. Was not told about loaner option. Will not go again - this was my first visit with my brand...
DealerRater Review
- August 21, 2024
Left by Anna M
As a customer for over ten years, my recent experience was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, costly, and yet required repair. I will continue to be a customer for years to come, I have total...
Cars.com Review
- August 21, 2024
Left by Anna M
As a customer for over ten years, my recent experience was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, costly, and yet required repair. I will continue to be a customer for years to come, I have total...
Google Review
- August 20, 2024
Left by Mike G
I want to thank this dealership for helping me get back home to NY state. The service manager Wilder Hickman went above and beyond to help me. We broke a belt on our tire, could not drive the car home and had to stay over in Richmond until the dealership opened. Wilder was having a rough Monday...
Response from the owner Replied: Thank you for sharing your experience! We are glad we could get you back on the road to get home safely!
Edmunds.com - Service Review
- August 20, 2024
Left by Service Rating
The vehicle inspection was taken with care to include additional items I requested to be checked. I was informed of each step which was impressive.
DealerRater Review
- August 19, 2024
Left by ALSYDNOR
This dealer needs a tech person that will have the patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can,t help you with that".
Cars.com Review
- August 19, 2024
Left by ALSYDNOR
This dealer needs a tech person that will have the patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can,t help you with that".
Google Review
- August 18, 2024
Left by Casey Rumburg
DealerRater Review
- August 18, 2024
Left by SYRIDOUT
Excellent customer service and customer Retention Highly recommend this dealership Visit their showroom … you will witness Excellent customer care
Cars.com Review
- August 18, 2024
Left by SYRIDOUT
Excellent customer service and customer Retention Highly recommend this dealership Visit their showroom … you will witness Excellent customer care
DealerRater Review
- August 18, 2024
Left by HUNDLEYVMD
Got my van in and out fixed the problem fair price and great customer service
Cars.com Review
- August 18, 2024
Left by HUNDLEYVMD
Got my van in and out fixed the problem fair price and great customer service
DealerRater Review
- August 18, 2024
Left by gwenypooh1950
Excellent service. Would use them again. Rajina was superb. All in all a great dealership
Cars.com Review
- August 18, 2024
Left by gwenypooh1950
Excellent service. Would use them again. Rajina was superb. All in all a great dealership
DealerRater Review
- August 18, 2024
Left by gwenypooh1950
First time using Midlothian and I was very pleased with Ramona and the service techs. All very knowledgeable
Cars.com Review
- August 18, 2024
Left by gwenypooh1950
First time using Midlothian and I was very pleased with Ramona and the service techs. All very knowledgeable
DealerRater Review
- August 17, 2024
Left by jayj2
Caring and responsive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive.
Cars.com Review
- August 17, 2024
Left by jayj2
Caring and responsive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive.
DealerRater Review
- August 17, 2024
Left by PTRIBLE
Scott Lambert is the best service representative in the business. Spencer did a great job with our Sprinter. The rest of the staff is top notch as well. Thanks you everyone. Paul Trible Quartermaster Highland County Volunteer Rescue Squad Monterey, VA
Cars.com Review
- August 17, 2024
Left by PTRIBLE
Scott Lambert is the best service representative in the business. Spencer did a great job with our Sprinter. The rest of the staff is top notch as well. Thanks you everyone. Paul Trible Quartermaster Highland County Volunteer Rescue Squad Monterey, VA
DealerRater Review
- August 17, 2024
Left by SDR
The labor rate last year was $90 for a Sprinter oil change. This year it was $225. A 150% increase. WOW!!
Dealer Replied: Sure, we keep the records on file and can call you Monday. Our rate was 185 last August and 225 as of January this year. Please respond privately with the best number to call you Monday.
Cars.com Review
- August 17, 2024
Left by SDR
The labor rate last year was $90 for a Sprinter oil change. This year it was $225. A 150% increase. WOW!!
Dealer Replied: Sure, we keep the records on file and can call you Monday. Our rate was 185 last August and 225 as of January this year. Please respond privately with the best number to call you Monday.
DealerRater Review
- August 16, 2024
Left by travis.scott
I typically go to glen allen dealer but I recently moved to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint inspection when they do oil change but I inquired if I can get an inspection too since I had less...
Cars.com Review
- August 16, 2024
Left by travis.scott
I typically go to glen allen dealer but I recently moved to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint inspection when they do oil change but I inquired if I can get an inspection too since I had less...
Google Review
- August 16, 2024
Left by Deborah Shipley
DealerRater Review
- August 15, 2024
Left by dfarreniii
First time with Ragina and was very pleased with her level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The car wash was sub par as they clearly did not clean the windows and still had hand prints on the hood...
Cars.com Review
- August 15, 2024
Left by dfarreniii
First time with Ragina and was very pleased with her level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The car wash was sub par as they clearly did not clean the windows and still had hand prints on the hood...
DealerRater Review
- August 15, 2024
Left by RUTA142
I was not very happy with my service advisor Regina Fitz. I dropped my car off for service the night before. I got the message from mercedez benz the next day with info for my service advisor and to contact her if I have any questions. Never received any direct message from her directly. I...
Cars.com Review
- August 15, 2024
Left by RUTA142
I was not very happy with my service advisor Regina Fitz. I dropped my car off for service the night before. I got the message from mercedez benz the next day with info for my service advisor and to contact her if I have any questions. Never received any direct message from her directly. I...
DealerRater Review
- August 15, 2024
Left by fitrer
My service advisor, Scott, is great to work with and very attentive to our needs. Always a great dealership to work with from sales to service.
Cars.com Review
- August 15, 2024
Left by fitrer
My service advisor, Scott, is great to work with and very attentive to our needs. Always a great dealership to work with from sales to service.
Google Review
- August 14, 2024
Left by Forrest
DealerRater Review
- August 14, 2024
Left by Dr. Everly Walton
Ragina, is very kind. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks.
Cars.com Review
- August 14, 2024
Left by Dr. Everly Walton
Ragina, is very kind. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks.
DealerRater Review
- August 14, 2024
Left by Dr. Everly Walton
Midlothian Mercedes-Benz is about their business. It like they love helping their customers with much joy. They are the best.
Cars.com Review
- August 14, 2024
Left by Dr. Everly Walton
Midlothian Mercedes-Benz is about their business. It like they love helping their customers with much joy. They are the best.
DealerRater Review
- August 14, 2024
Left by emilykeyes
Smart, helpful salesperson! Respectful of appropriate boundaries while being effective. Dealership nicely maintained, many attractive options for each buyer.
Cars.com Review
- August 14, 2024
Left by emilykeyes
Smart, helpful salesperson! Respectful of appropriate boundaries while being effective. Dealership nicely maintained, many attractive options for each buyer.
DealerRater Review
- August 13, 2024
Left by DAVIDJONSKE17
Happy with timeliness and quality of service work. Dealership was very fare and open about repair process.
Cars.com Review
- August 13, 2024
Left by DAVIDJONSKE17
Happy with timeliness and quality of service work. Dealership was very fare and open about repair process.
DealerRater Review
- August 12, 2024
Left by WOOLRIDGECT
Excellent customer service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience.
Cars.com Review
- August 12, 2024
Left by WOOLRIDGECT
Excellent customer service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience.
DealerRater Review
- August 12, 2024
Left by hartzellm56
Service is not good. Calls always go to voicemail and they do not return your call.
Cars.com Review
- August 12, 2024
Left by hartzellm56
Service is not good. Calls always go to voicemail and they do not return your call.
Google Review
- August 10, 2024
Left by Julius Evans
I relocated to Williamsburg, VA from Hagerstown, MD. Since then, I searched for a reputable service provider for my 2017 S63 AMG Sedan. I figured it would be difficult to find a service center that would match the level of service and support I received from Mercedes Benz of Hagerstown. But I was...
Response from the owner Replied: Thank you for placing your trust in us with your S63 AMG and your kind words about Scott.
DealerRater Review
- August 09, 2024
Left by KINGMAG3
Excellent customer service!! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend
Cars.com Review
- August 09, 2024
Left by KINGMAG3
Excellent customer service!! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend
DealerRater Review
- August 09, 2024
Left by rdtaylor4352
Had appointment car not finished till next day no offer of a loaner car for inconvenience
Cars.com Review
- August 09, 2024
Left by rdtaylor4352
Had appointment car not finished till next day no offer of a loaner car for inconvenience
DealerRater Review
- August 09, 2024
Left by anastevens99
Very nice work. The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning so we felt hungry and restless. Otherwise the service was good.
Cars.com Review
- August 09, 2024
Left by anastevens99
Very nice work. The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning so we felt hungry and restless. Otherwise the service was good.
Google Review
- August 08, 2024
Left by Qoqaan Qoqaan
Very unprofessional people, I took a day off from work and drove to Richmond 90 miles and made me wait 3 hours while selling the car to someone else. I saw the someone driving it way and asked what’s going on, then told that we sold it someone else. The sale rep couldn’t even come to tell me that he...
Google Review
- August 08, 2024
Left by Jacquilyn Delp
Fantastic customer service! Brent Trimmer went above and beyond for my busy husband to get him a new work truck! I was so impressed with him, I bought one for myself as well! We are one happy Mercedes family! Thank you Brent!!!!
DealerRater Review
- August 08, 2024
Left by MAYREHAB
Scott Lambert, our service adviser, was very kind, helpful, and professional. It was a very positive experience.
Cars.com Review
- August 08, 2024
Left by MAYREHAB
Scott Lambert, our service adviser, was very kind, helpful, and professional. It was a very positive experience.
DealerRater Review
- August 08, 2024
Left by ASHLEYSONGERLEWIS
Great, efficient service for a reasonable price! Wonderful customer service from start to finish! We are very happy with our car purchase!
Cars.com Review
- August 08, 2024
Left by ASHLEYSONGERLEWIS
Great, efficient service for a reasonable price! Wonderful customer service from start to finish! We are very happy with our car purchase!
DealerRater Review
- August 08, 2024
Left by JOHN_ROACH
I love Scott my Service Manager - I trust him and the work the Servicing team do. Thank you!!!!
Cars.com Review
- August 08, 2024
Left by JOHN_ROACH
I love Scott my Service Manager - I trust him and the work the Servicing team do. Thank you!!!!
DealerRater Review
- August 08, 2024
Left by Dr. Witcher
I recently experienced fabulous service from the tag team of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communication. As for the actual service, there are not enough superlatives to express my pleasure with...
Cars.com Review
- August 08, 2024
Left by Dr. Witcher
I recently experienced fabulous service from the tag team of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communication. As for the actual service, there are not enough superlatives to express my pleasure with...
DealerRater Review
- August 08, 2024
Left by vicki.elkora4
The service department was great to deal with. They fixed our car quickly and kept us informed during the process.
Cars.com Review
- August 08, 2024
Left by vicki.elkora4
The service department was great to deal with. They fixed our car quickly and kept us informed during the process.
Google Review
- August 07, 2024
Left by Lavell Brown
We found a very nice ML 350 online and went to see it immediately. After hours of jumping through hoops and running both of our credits, we still had to wait. Now mind you, we were approved at first with one credit pulled. In the meantime, we noticed a older gentleman inquiring about the same...
DealerRater Review
- August 07, 2024
Left by andrew@andrewnorris-assoc.com
Such a hassle to get a simple oil change and loss of work vehicle for 24-36hrs
Cars.com Review
- August 07, 2024
Left by andrew@andrewnorris-assoc.com
Such a hassle to get a simple oil change and loss of work vehicle for 24-36hrs
Google Review
- August 06, 2024
Left by Bieny Hobbs
As always Mercedes takes the best care of your needs and ensures you get the vehicle that fits you perfectly.
Google Review
- August 06, 2024
Left by Garrett Paulin
DealerRater Review
- August 05, 2024
Left by LCFOOTS
Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed.
Cars.com Review
- August 05, 2024
Left by LCFOOTS
Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed.
DealerRater Review
- August 04, 2024
Left by BRENCWHITE57
Service is expensive. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING.
Cars.com Review
- August 04, 2024
Left by BRENCWHITE57
Service is expensive. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING.
DealerRater Review
- August 04, 2024
Left by CHARLESBARWON
It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience.
Cars.com Review
- August 04, 2024
Left by CHARLESBARWON
It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience.
DealerRater Review
- August 04, 2024
Left by sykesd85
I have always had great service. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY.
Cars.com Review
- August 04, 2024
Left by sykesd85
I have always had great service. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY.
DealerRater Review
- August 04, 2024
Left by MYJOJO913
The best service writer. I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the second time I’ve used him and I will continue to use him when I bring my car in for service. You should utilize him to train...
Cars.com Review
- August 04, 2024
Left by MYJOJO913
The best service writer. I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the second time I’ve used him and I will continue to use him when I bring my car in for service. You should utilize him to train...
DealerRater Review
- August 03, 2024
Left by kimberlyanncalos
Scott was awesome the entire time and took great care to make sure that my vehicle was in top shape when I picked it up. Excellent communication.
Cars.com Review
- August 03, 2024
Left by kimberlyanncalos
Scott was awesome the entire time and took great care to make sure that my vehicle was in top shape when I picked it up. Excellent communication.
Google Review
- August 03, 2024
Left by Mary Bagdasian
DealerRater Review
- August 03, 2024
Left by REGANJC1
Scott is always very helpful and professional. He makes sure my needs are met. He is a valuable asset to the dealership.
Cars.com Review
- August 03, 2024
Left by REGANJC1
Scott is always very helpful and professional. He makes sure my needs are met. He is a valuable asset to the dealership.
DealerRater Review
- August 01, 2024
Left by dwpar5n2
I had no idea that I was charge a surcharge for paying my bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on this when I paid my invoice. I our business we would NEVER do this to any of our customers!!!
Cars.com Review
- August 01, 2024
Left by dwpar5n2
I had no idea that I was charge a surcharge for paying my bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on this when I paid my invoice. I our business we would NEVER do this to any of our customers!!!
DealerRater Review
- August 01, 2024
Left by dwpar5n2
The SUV had to be towed in as the suspension failed. Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all about on a $5995 job. I certainly don’t surcharge my customers if they pay by Amex credit card....
Cars.com Review
- August 01, 2024
Left by dwpar5n2
The SUV had to be towed in as the suspension failed. Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all about on a $5995 job. I certainly don’t surcharge my customers if they pay by Amex credit card....
DealerRater Review
- August 01, 2024
Left by ABURISH14
Scott is the best advisor! Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault.
Cars.com Review
- August 01, 2024
Left by ABURISH14
Scott is the best advisor! Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault.
DealerRater Review
- August 01, 2024
Left by corretta6
Tarek was great. He went above and beyond to make me feel comfortable. Jenna was great too.
Cars.com Review
- August 01, 2024
Left by corretta6
Tarek was great. He went above and beyond to make me feel comfortable. Jenna was great too.
DealerRater Review
- August 01, 2024
Left by waygood1
Inspected my car didn’t check all the items. My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new assembly. He can do it with me. She gave me false information.
Cars.com Review
- August 01, 2024
Left by waygood1
Inspected my car didn’t check all the items. My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new assembly. He can do it with me. She gave me false information.
DealerRater Review
- August 01, 2024
Left by PatriciaSessions1
.Great communication throughout my appointment day. Listened to the concern and was attentive to my needs.
Cars.com Review
- August 01, 2024
Left by PatriciaSessions1
.Great communication throughout my appointment day. Listened to the concern and was attentive to my needs.
DealerRater Review
- August 01, 2024
Left by GHBLAKEY
Alan Mansfield and his associates provided excellent service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you.
Cars.com Review
- August 01, 2024
Left by GHBLAKEY
Alan Mansfield and his associates provided excellent service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you.
DealerRater Review
- August 01, 2024
Left by TDAVIS30
Awesome experience as always. Brent has been an absolute pleasure to work with since our previous sale person moved on. The whole team is great to work with.
Cars.com Review
- August 01, 2024
Left by TDAVIS30
Awesome experience as always. Brent has been an absolute pleasure to work with since our previous sale person moved on. The whole team is great to work with.
DealerRater Review
- July 31, 2024
Left by gregspeeks
Wonderful and easy transaction with Mercedes-Benz of Midlothian. Frank went above and beyond with excellent customer service and support.
Cars.com Review
- July 31, 2024
Left by gregspeeks
Wonderful and easy transaction with Mercedes-Benz of Midlothian. Frank went above and beyond with excellent customer service and support.
Google Review
- July 31, 2024
Left by Bing Yang
Absolutely fantastic experience! Brent and Sam went above and beyond in helping our family with the ordering, shipping, and delivery process. Their assistance was invaluable, and they made everything so smooth and easy. If you’re looking for top-notch customer service, I wholeheartedly recommend MB...
DealerRater Review
- July 31, 2024
Left by GEEBOO791
It's the service personal that make your visit , how they treat and show respect
Cars.com Review
- July 31, 2024
Left by GEEBOO791
It's the service personal that make your visit , how they treat and show respect
DealerRater Review
- July 31, 2024
Left by pngerbino
Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card.
Cars.com Review
- July 31, 2024
Left by pngerbino
Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card.
Google Review
- July 30, 2024
Left by Eric Dean
Google Review
- July 30, 2024
Left by Thalia Edmonds
Google Review
- July 30, 2024
Left by Shadrach
Scott was the absolute best!!!
DealerRater Review
- July 30, 2024
Left by aleestahl
Brent is great. Very helpful. Finds answers to everything. Everyone there is very friendly and helpful. They are excellent models for Mercedes good name.
Cars.com Review
- July 30, 2024
Left by aleestahl
Brent is great. Very helpful. Finds answers to everything. Everyone there is very friendly and helpful. They are excellent models for Mercedes good name.
DealerRater Review
- July 29, 2024
Left by sclater.james
Excellent service provided all around . From sales to financing . Communication throughout the entire process from all involved .
Cars.com Review
- July 29, 2024
Left by sclater.james
Excellent service provided all around . From sales to financing . Communication throughout the entire process from all involved .
Google Review
- July 28, 2024
Left by Gwen Roberts Roberts
Excellent customer service.
Response from the owner Replied: Thank you Gwen!!
DealerRater Review
- July 28, 2024
Left by forpmc
Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair
Cars.com Review
- July 28, 2024
Left by forpmc
Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair
DealerRater Review
- July 27, 2024
Left by SHELLEYWL
Always a pleasure dealing with the sales and service team! Listened to what I wanted in terms of car and price and found the perfect vehicle!
Cars.com Review
- July 27, 2024
Left by SHELLEYWL
Always a pleasure dealing with the sales and service team! Listened to what I wanted in terms of car and price and found the perfect vehicle!
DealerRater Review
- July 27, 2024
Left by lisa-anne.snyder
I appreciated the thorough and prompt process of picking up my new Mercedes Benz GLE 350. Everyone from the sales advisor to finance to the parts department was efficient and provided great customer service.
Cars.com Review
- July 27, 2024
Left by lisa-anne.snyder
I appreciated the thorough and prompt process of picking up my new Mercedes Benz GLE 350. Everyone from the sales advisor to finance to the parts department was efficient and provided great customer service.
DealerRater Review
- July 26, 2024
Left by nvalentine0
Dylan is a terrific salesperson. He knows the product well and takes the time to understand his customer’s desires and needs so he can best match the right car to the customer. Jon Barker also does a nice job.
Cars.com Review
- July 26, 2024
Left by nvalentine0
Dylan is a terrific salesperson. He knows the product well and takes the time to understand his customer’s desires and needs so he can best match the right car to the customer. Jon Barker also does a nice job.
Google Review
- July 25, 2024
Left by Kathy Greene
DealerRater Review
- July 25, 2024
Left by npchell
This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely...
Cars.com Review
- July 25, 2024
Left by npchell
This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely...
Google Review
- July 24, 2024
Left by Christinna's Collectibles
The parking lot is incredibly small and they could work on their communication skills.
DealerRater Review
- July 24, 2024
Left by ARMYGIRLFORLIFE78
Kind, courteous, professional, knowledgeable. Scott is a great service technician. He always has a kind word
Cars.com Review
- July 24, 2024
Left by ARMYGIRLFORLIFE78
Kind, courteous, professional, knowledgeable. Scott is a great service technician. He always has a kind word
DealerRater Review
- July 24, 2024
Left by Burlock131
Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!!
Cars.com Review
- July 24, 2024
Left by Burlock131
Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!!
Google Review
- July 23, 2024
Left by Michelle Hoffmann
DealerRater Review
- July 23, 2024
Left by lisa-anne.snyder
All staff members and associates were extremely polite and helpful. This started with the receptionist at the door to my sales advisor (Wayne) and the financial advisor (Jenna). I also purchased rubber protective mats for my new GLE 350, and the woman in the parts department was extremely...
Cars.com Review
- July 23, 2024
Left by lisa-anne.snyder
All staff members and associates were extremely polite and helpful. This started with the receptionist at the door to my sales advisor (Wayne) and the financial advisor (Jenna). I also purchased rubber protective mats for my new GLE 350, and the woman in the parts department was extremely...
DealerRater Review
- July 23, 2024
Left by JOSEPH.HANCE
As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier.
Cars.com Review
- July 23, 2024
Left by JOSEPH.HANCE
As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier.
Google Review
- July 22, 2024
Left by Kendra Jackson
DealerRater Review
- July 22, 2024
Left by nrtyler90
Scott was my service manager and he was wonderful to work with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered in great condition!
Cars.com Review
- July 22, 2024
Left by nrtyler90
Scott was my service manager and he was wonderful to work with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered in great condition!
Google Review
- July 22, 2024
Left by Walter Hurt
MB of Midlothian and especially Rick Nelson were at their best in helping me with a check engine light on my GLE that occurred this past Saturday. Rick was able to work me in and have a mechanic diagnose the problem. While the problem was relatively straightforward, I had no belief that they would...
Response from the owner Replied: Thank you so much for sharing your experience Walter! We appreciate your continued support.
Google Review
- July 21, 2024
Left by Nino Palazzotto
Have boughten a few vehicles from here over the years. Have always received phenomenal service. Ryan, the GM I assume? Has always been part of my transactions. For him I’m thankful, he is a difference maker. I just haven’t got that level of service at any other dealership. Thank you to Ryan and the...
Response from the owner Replied: Thank you Nino for sharing your experience! We appreciate your kind words!
DealerRater Review
- July 21, 2024
Left by BAJANAGREGO
It was very good good work thank you all for the work God bless you all
Cars.com Review
- July 21, 2024
Left by BAJANAGREGO
It was very good good work thank you all for the work God bless you all
DealerRater Review
- July 21, 2024
Left by megan.napier
Tarek was excellent! Within 10 minutes of being at the dealership he had me test driving a GLE 350. I have been researching cars for almost a year and Tarek helped me make the decision on buying a Mercedes. The process of buying the car was simple and stress free. He has also made himself available...
Cars.com Review
- July 21, 2024
Left by megan.napier
Tarek was excellent! Within 10 minutes of being at the dealership he had me test driving a GLE 350. I have been researching cars for almost a year and Tarek helped me make the decision on buying a Mercedes. The process of buying the car was simple and stress free. He has also made himself available...
DealerRater Review
- July 20, 2024
Left by BOV39
Scott gets the work done on time and trouble free Always that he and his associates will get the work done riright and on time
Cars.com Review
- July 20, 2024
Left by BOV39
Scott gets the work done on time and trouble free Always that he and his associates will get the work done riright and on time
DealerRater Review
- July 20, 2024
Left by Prosper Ateba
Frank is an excellent guy with lots of emotional intelligence and business skills. I will recommend him to anyone .
Cars.com Review
- July 20, 2024
Left by Prosper Ateba
Frank is an excellent guy with lots of emotional intelligence and business skills. I will recommend him to anyone .
Google Review
- July 20, 2024
Left by Tony Easter
Scheduling my appointment was easy. I was able to drop my car off and have the service completed the following day. The oil was changed and the tire sensor and pressure were checked/adjusted accordingly. Great service.
Response from the owner Replied: Thank you Tony for your feedback and for the opportunity to take care of you and your vehicle.
DealerRater Review
- July 19, 2024
Left by PATRICKSANTANGELO
I brought my car in for scheduled maintenance and had an appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end of the first day.
Cars.com Review
- July 19, 2024
Left by PATRICKSANTANGELO
I brought my car in for scheduled maintenance and had an appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end of the first day.
Google Review
- July 17, 2024
Left by Gerry Seeber
excellent and efficient service
Response from the owner Replied: Thank you for sharing Ms Seeber!!
DealerRater Review
- July 17, 2024
Left by AMG
I have been a customer of Mercedes Benz of Midlothian for almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to ensure a quality experience.
Cars.com Review
- July 17, 2024
Left by AMG
I have been a customer of Mercedes Benz of Midlothian for almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to ensure a quality experience.
Google Review
- July 16, 2024
Left by Tanya Grubbs
Google Review
- July 16, 2024
Left by Tyrone
Let me start by saying that I let my experience with this deal sit for a few months before writing this so I could be as objective as possible and I will try to make this short. This was our first MB purchase (used 2018 GLA with ~59k miles) but I have bought and sold over a dozen vehicles in many...
DealerRater Review
- July 14, 2024
Left by David
The service manager did a great job of explaining what was wrong with my vehicle once I was able to talk with him. However, it took two days to get the results from the diagnostics code and it required me calling the dealership several times to get information. I guess they were busy, which is a...
Cars.com Review
- July 14, 2024
Left by David
The service manager did a great job of explaining what was wrong with my vehicle once I was able to talk with him. However, it took two days to get the results from the diagnostics code and it required me calling the dealership several times to get information. I guess they were busy, which is a...
Google Review
- July 12, 2024
Left by Anthony Jackson Sr
Good team. Just didn't have the vehicle I was looking for.
Google Review
- July 12, 2024
Left by Birdie singleton Singleton
DealerRater Review
- July 12, 2024
Left by Wedgefootball23
We had a great experience one year ago with Frank and Mercedes Benz of Midlothian. Frank was thorough and knowledgeable about the vehicle and was willing to meet us where we were and give us time to make the right decision about the vehicle. I would definitely shop for my next vehicle with him in...
Cars.com Review
- July 12, 2024
Left by Wedgefootball23
We had a great experience one year ago with Frank and Mercedes Benz of Midlothian. Frank was thorough and knowledgeable about the vehicle and was willing to meet us where we were and give us time to make the right decision about the vehicle. I would definitely shop for my next vehicle with him in...
Google Review
- July 11, 2024
Left by Jim Wendell
Google Review
- July 11, 2024
Left by Amy Coles
I can not say enough great things about this location!!! I have a CAR and SUV Benz and these guys always take care of my needs .
DealerRater Review
- July 11, 2024
Left by B Brown
Regarding Frank Costa and by extension, the dealership: professional, knowledgeable, transparent, engaging, sincere, fair and client oriented. Better yet, no pressure. Two thumbs up.
Cars.com Review
- July 11, 2024
Left by B Brown
Regarding Frank Costa and by extension, the dealership: professional, knowledgeable, transparent, engaging, sincere, fair and client oriented. Better yet, no pressure. Two thumbs up.
Edmunds.com - Service Review
- July 10, 2024
Left by James
Everything went great. No problems.
Google Review
- July 10, 2024
Left by Kevin Myer
Had a great experience getting AC fixed up under warranty for 2021 Airstream Interstate 19. I was able to wait and it was done perfectly. Had a few O rings that needed replacement and recharge of AC system. 5/5 service. Thank you!
Google Review
- July 10, 2024
Left by Stephen Ciaraldi
Google Review
- July 09, 2024
Left by Chandra Bailey
Service was good but I can't believe a Multi-Million dollar company charges a 3% fee for using your credit card for service repair when they know they know the majority of repairs are going to be over an 1000.00 bare minimum this is ridiculous!!
DealerRater Review
- July 09, 2024
Left by Kelly khodr
I would recommend it because the salesman are very professional, but the service shop I haven’t had good experience
Cars.com Review
- July 09, 2024
Left by Kelly khodr
I would recommend it because the salesman are very professional, but the service shop I haven’t had good experience
Google Review
- July 03, 2024
Left by Reggie Brice
DealerRater Review
- July 03, 2024
Left by mlamkins
Frank did a terrific job helping us find the right vehicle for our needs. It was a great experience all the way around.
Cars.com Review
- July 03, 2024
Left by mlamkins
Frank did a terrific job helping us find the right vehicle for our needs. It was a great experience all the way around.
DealerRater Review
- July 02, 2024
Left by DJ1WORK
Our experience with Lucas was very relaxed and totally enjoyable. We got what we were looking for, thanks!
Cars.com Review
- July 02, 2024
Left by DJ1WORK
Our experience with Lucas was very relaxed and totally enjoyable. We got what we were looking for, thanks!
DealerRater Review
- June 25, 2024
Left by TYNEICED24
Very great service overall. Would recommend to family and friends with car buying experience. Ben was very welcoming and helpful throughout the process.
Cars.com Review
- June 25, 2024
Left by TYNEICED24
Very great service overall. Would recommend to family and friends with car buying experience. Ben was very welcoming and helpful throughout the process.
Google Review
- June 25, 2024
Left by elmer jimenez
DealerRater Review
- June 24, 2024
Left by ryoung5142
Great service advisors, good customer service, ensures customers are satisfied with service, first class organization.
Cars.com Review
- June 24, 2024
Left by ryoung5142
Great service advisors, good customer service, ensures customers are satisfied with service, first class organization.
DealerRater Review
- June 24, 2024
Left by FOURBRUZ
Great experience. Will recommend to anyone with a mercedes. The service department did a great job.
Cars.com Review
- June 24, 2024
Left by FOURBRUZ
Great experience. Will recommend to anyone with a mercedes. The service department did a great job.
DealerRater Review
- June 23, 2024
Left by mat4601
Excellent Service was done By tecnition & service team everything done perfectly I was very satisfied
Cars.com Review
- June 23, 2024
Left by mat4601
Excellent Service was done By tecnition & service team everything done perfectly I was very satisfied
DealerRater Review
- June 22, 2024
Left by VITAMINSEA2
The facility was very clean, salesmen was personable & knowledgeable about the car. He & office personnel were accommodating.
Cars.com Review
- June 22, 2024
Left by VITAMINSEA2
The facility was very clean, salesmen was personable & knowledgeable about the car. He & office personnel were accommodating.
DealerRater Review
- June 19, 2024
Left by MELISSA.MICHAUD
Fast and efficient and through and professional service with a smile. And they made sure parts were ready.
Cars.com Review
- June 19, 2024
Left by MELISSA.MICHAUD
Fast and efficient and through and professional service with a smile. And they made sure parts were ready.
DealerRater Review
- June 19, 2024
Left by rrrrs4
Service department is good and we have always used the same service representative Travis Melton. Love being able to get the car back the same day!
Cars.com Review
- June 19, 2024
Left by rrrrs4
Service department is good and we have always used the same service representative Travis Melton. Love being able to get the car back the same day!
DealerRater Review
- June 19, 2024
Left by ANDYWAHL
My first time at the dealer. We also have a GLS 450 that I will get serviced there next time.
Cars.com Review
- June 19, 2024
Left by ANDYWAHL
My first time at the dealer. We also have a GLS 450 that I will get serviced there next time.
DealerRater Review
- June 19, 2024
Left by Williamshope35
I always have a great experience at a Mercedes Midlothian. Top notch service and customer care.
Cars.com Review
- June 19, 2024
Left by Williamshope35
I always have a great experience at a Mercedes Midlothian. Top notch service and customer care.
DealerRater Review
- June 19, 2024
Left by unogrits
They make me feel like I’m the most important customer, very accommodating, satisfaction is guaranteed
Cars.com Review
- June 19, 2024
Left by unogrits
They make me feel like I’m the most important customer, very accommodating, satisfaction is guaranteed
DealerRater Review
- June 18, 2024
Left by bob
Excellent service. Responsive to our needs. Provided a loaner car when in for service. Comfortable waiting areas and some drinks/ snacks during waiting time.
Cars.com Review
- June 18, 2024
Left by bob
Excellent service. Responsive to our needs. Provided a loaner car when in for service. Comfortable waiting areas and some drinks/ snacks during waiting time.
Google Review
- June 18, 2024
Left by Jill Kapadia
Regina did a great job keeping me informed throughout my recent service.
DealerRater Review
- June 18, 2024
Left by sjaharris
This is my first Mercedes, definitely not my last. Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in touch, making sure all was going well. My first annual service just occurred, an excellent...
Cars.com Review
- June 18, 2024
Left by sjaharris
This is my first Mercedes, definitely not my last. Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in touch, making sure all was going well. My first annual service just occurred, an excellent...
Google Review
- June 18, 2024
Left by Brad
This is the second vehicle we have bought from this dealer. Salesman, Ben, very attentive and kept us up to date with all the information as we went through the process. No hard sell for anything from the vehicle to the add on warranty packages when signing the papers. We actually checked out two...
Response from the owner Replied: Thank you for your kind words Brad! Appreciate the repeat opportunities!!
DealerRater Review
- June 17, 2024
Left by mhughes110
Great service. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience.
Cars.com Review
- June 17, 2024
Left by mhughes110
Great service. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience.
DealerRater Review
- June 17, 2024
Left by EastCoast
Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be...
Cars.com Review
- June 17, 2024
Left by EastCoast
Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be...
DealerRater Review
- June 15, 2024
Left by EENSLEN
Customer service is great. Sales team (Wayne and Chris) very courteous and knowledgeable. Pleasant experience.
Cars.com Review
- June 15, 2024
Left by EENSLEN
Customer service is great. Sales team (Wayne and Chris) very courteous and knowledgeable. Pleasant experience.
DealerRater Review
- June 15, 2024
Left by hope5
I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair....
Cars.com Review
- June 15, 2024
Left by hope5
I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair....
Google Review
- June 15, 2024
Left by Joe Barbour
Google Review
- June 14, 2024
Left by Allcdr
DealerRater Review
- June 14, 2024
Left by PETERT3
Service Associates are knowledgeable, personable, and efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents.
Cars.com Review
- June 14, 2024
Left by PETERT3
Service Associates are knowledgeable, personable, and efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents.
DealerRater Review
- June 14, 2024
Left by stevepetock
The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way
Cars.com Review
- June 14, 2024
Left by stevepetock
The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way
DealerRater Review
- June 14, 2024
Left by Rose Martin Turnage
Frank was exceptional. He identified my needs and met all of my requirements and concerns
Cars.com Review
- June 14, 2024
Left by Rose Martin Turnage
Frank was exceptional. He identified my needs and met all of my requirements and concerns
DealerRater Review
- June 14, 2024
Left by NASEEMMURSHED804
We bought or car stress free and or sale representative was great highly experienced great customer service
Cars.com Review
- June 14, 2024
Left by NASEEMMURSHED804
We bought or car stress free and or sale representative was great highly experienced great customer service
DealerRater Review
- June 13, 2024
Left by TAYLORCWT1
Rick Nelson was my service guy. He is the best very professional and courteous he kept me informed about everything that my car needed.
Cars.com Review
- June 13, 2024
Left by TAYLORCWT1
Rick Nelson was my service guy. He is the best very professional and courteous he kept me informed about everything that my car needed.
Google Review
- June 13, 2024
Left by Wayne Elmore
DealerRater Review
- June 13, 2024
Left by GDABOUT59
Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you
Cars.com Review
- June 13, 2024
Left by GDABOUT59
Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you
DealerRater Review
- June 13, 2024
Left by TAYLORCWT1
Ken was very professional and courteous he kept me informed every step of the way.
Cars.com Review
- June 13, 2024
Left by TAYLORCWT1
Ken was very professional and courteous he kept me informed every step of the way.
DealerRater Review
- June 13, 2024
Left by kellytich
Wonderful experience. Dylan was very knowledgeable about the car we purchased and very helpful. He walked us through everything.
Cars.com Review
- June 13, 2024
Left by kellytich
Wonderful experience. Dylan was very knowledgeable about the car we purchased and very helpful. He walked us through everything.
DealerRater Review
- June 13, 2024
Left by SYN76
Very helpful and courteous.From setting appointments to service rep . Everyone is polite and friendly.
Cars.com Review
- June 13, 2024
Left by SYN76
Very helpful and courteous.From setting appointments to service rep . Everyone is polite and friendly.
DealerRater Review
- June 12, 2024
Left by Alexandra.kaiser226
I cannot say enough great things about Frank Costa!! He helped me quickly when my lease was up and did everything he could to make the transition to buying my car so smooth and easy!! If you need any help or assistance then Frank is your guy!
Cars.com Review
- June 12, 2024
Left by Alexandra.kaiser226
I cannot say enough great things about Frank Costa!! He helped me quickly when my lease was up and did everything he could to make the transition to buying my car so smooth and easy!! If you need any help or assistance then Frank is your guy!
DealerRater Review
- June 12, 2024
Left by Alexandra.kaiser226
I cannot say enough great things about Frank Costa! He helped me when my lease was up with my car and he worked out a fantastic deal for me to buy my car instead of lease again. I appreciate all of his hard work and dedication and if you need any help at Mercedes Midlothian, Frank is your guy!
Cars.com Review
- June 12, 2024
Left by Alexandra.kaiser226
I cannot say enough great things about Frank Costa! He helped me when my lease was up with my car and he worked out a fantastic deal for me to buy my car instead of lease again. I appreciate all of his hard work and dedication and if you need any help at Mercedes Midlothian, Frank is your guy!
Google Review
- June 12, 2024
Left by Warra Hugh
I went in for a 10k mile service A. Pricing is great compared from servicing in the past with many other dealerships. Easy to setup online. And I can definitely hear and feel the difference in my vehicle. Maybe even better than when I purchased my certified pre-own from another dealer and have...
Google Review
- June 12, 2024
Left by Katie McCullough
Google Review
- June 12, 2024
Left by Jillian Dalton
The service team at Mercedes Benz of Midlothian is amazing! We were visiting from out of the area when my battery warning light came on. They fit us in to replace and recalibrate the car and even got us out under the rate quote we were given. Grateful for their service and hospitality!
Response from the owner Replied: Thank you for sharing your experience! So happy we were able to take care of you in a timely manner. Please let us know if we can ever assist in the future with any needs you have.
DealerRater Review
- June 12, 2024
Left by S. Jackson
Wonderful experience from beginning to end with both sales & service! Keep up the great work Mercedes of Midlothian!
Cars.com Review
- June 12, 2024
Left by S. Jackson
Wonderful experience from beginning to end with both sales & service! Keep up the great work Mercedes of Midlothian!
DealerRater Review
- June 12, 2024
Left by YONGSHINPARK
Rick Nelson is friendly and knowledgeable. He did extra work for unpaid insurance balance. I will definitely be using his service again in the future.
Cars.com Review
- June 12, 2024
Left by YONGSHINPARK
Rick Nelson is friendly and knowledgeable. He did extra work for unpaid insurance balance. I will definitely be using his service again in the future.
DealerRater Review
- June 12, 2024
Left by shaunparker76
Lucas was great to work with. He made us feel very comfortable and confident in purchasing my car. My wife will be looking to trade in her Range Rover and we will go to Lucas for business. I came in to buy a car specifically from Lucas because I dealt with him before while I was looking in March. He...
Cars.com Review
- June 12, 2024
Left by shaunparker76
Lucas was great to work with. He made us feel very comfortable and confident in purchasing my car. My wife will be looking to trade in her Range Rover and we will go to Lucas for business. I came in to buy a car specifically from Lucas because I dealt with him before while I was looking in March. He...
DealerRater Review
- June 11, 2024
Left by KRMCC1994
Rick Nelson was a fantastic service advisor! He worked with us to get the best outcome for our situation and kept me laughing along the way
Cars.com Review
- June 11, 2024
Left by KRMCC1994
Rick Nelson was a fantastic service advisor! He worked with us to get the best outcome for our situation and kept me laughing along the way
DealerRater Review
- June 11, 2024
Left by KLF1002
The car buying process can be an exciting as well as a taxing experience. Thanks to all the Mercedes of Midlothian team members for their excellent handing of all aspects of my vehicle buying experience. Special note to Wayne B. For exceptional service.
Cars.com Review
- June 11, 2024
Left by KLF1002
The car buying process can be an exciting as well as a taxing experience. Thanks to all the Mercedes of Midlothian team members for their excellent handing of all aspects of my vehicle buying experience. Special note to Wayne B. For exceptional service.
DealerRater Review
- June 11, 2024
Left by gingermeig
Service personnel were good. But the price charged for service was much higher than any other dealer I had ever been to. The cost was not worth the work done.
Cars.com Review
- June 11, 2024
Left by gingermeig
Service personnel were good. But the price charged for service was much higher than any other dealer I had ever been to. The cost was not worth the work done.
DealerRater Review
- June 10, 2024
Left by FOURBRUZ
Great experience overall. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime.
Cars.com Review
- June 10, 2024
Left by FOURBRUZ
Great experience overall. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime.
DealerRater Review
- June 09, 2024
Left by bhinestimmons
Professional services from beginning to end. The work performed was great just hoping it lasts.
Cars.com Review
- June 09, 2024
Left by bhinestimmons
Professional services from beginning to end. The work performed was great just hoping it lasts.
DealerRater Review
- June 09, 2024
Left by RUSHMERE55
Work done quickly and well. Staff very professional. The only negative note was the casher’s attitude when we checked out. Very poor as if you guys do not want to continue with our business after buying two cars there. Good luck in the future!
Cars.com Review
- June 09, 2024
Left by RUSHMERE55
Work done quickly and well. Staff very professional. The only negative note was the casher’s attitude when we checked out. Very poor as if you guys do not want to continue with our business after buying two cars there. Good luck in the future!
DealerRater Review
- June 08, 2024
Left by MSANGE1201
This dealer provided exceptional service. Regina also went the extra mile to assist with connecting my new phone to my old far. All in all, I had a great experience.
Cars.com Review
- June 08, 2024
Left by MSANGE1201
This dealer provided exceptional service. Regina also went the extra mile to assist with connecting my new phone to my old far. All in all, I had a great experience.
DealerRater Review
- June 08, 2024
Left by harrysisk51
Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready.
Cars.com Review
- June 08, 2024
Left by harrysisk51
Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready.
Google Review
- June 07, 2024
Left by Keith Kilpatrick
"Best in Class" service! MB-Midlothian (MBM) was quick, thourough, and responsive to my concerns. My MBM Service Rep (Regina) saved me money and time by having the mechanic look briefly over my sunroof and kindly reassured me that the parameters of repairs were limited - without cost! Dropped off...
DealerRater Review
- June 07, 2024
Left by sujajo
The service we received is good. It was delayed more than we were told by the staff.
Cars.com Review
- June 07, 2024
Left by sujajo
The service we received is good. It was delayed more than we were told by the staff.
Edmunds.com - Sales Review
- June 07, 2024
Left by Steve F
Found a car I wanted. Gave me a fair price and the transaction went smoothly. Very easy to work with and car was as described.
DealerRater Review
- June 07, 2024
Left by BECKYBASSETT
My service advisor was very helpful I would ask for him again! He was so helpful in solving my problem
Cars.com Review
- June 07, 2024
Left by BECKYBASSETT
My service advisor was very helpful I would ask for him again! He was so helpful in solving my problem
DealerRater Review
- June 06, 2024
Left by KAREN85
Excellent service, excellent timing. Allan was great. Got there early, was put through. Had a car waiting for my use. Thank you
Cars.com Review
- June 06, 2024
Left by KAREN85
Excellent service, excellent timing. Allan was great. Got there early, was put through. Had a car waiting for my use. Thank you
DealerRater Review
- June 06, 2024
Left by pk855
Service writer Allen and the Service Manager are personable and professional. They listen attentively to all concerns
Cars.com Review
- June 06, 2024
Left by pk855
Service writer Allen and the Service Manager are personable and professional. They listen attentively to all concerns
Google Review
- June 06, 2024
Left by John Berry
The repair was a warranty repair, and it took a little while, but I was kept informed during the wait.
DealerRater Review
- June 06, 2024
Left by tanyagrubbs
Our experience with Frank and Midlothian Mercedes was not only stress free but enjoyable. Frank is the best! We are customers for life!
Cars.com Review
- June 06, 2024
Left by tanyagrubbs
Our experience with Frank and Midlothian Mercedes was not only stress free but enjoyable. Frank is the best! We are customers for life!
DealerRater Review
- June 05, 2024
Left by waledwards
Another excellent service from Travis. He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival .
Cars.com Review
- June 05, 2024
Left by waledwards
Another excellent service from Travis. He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival .
DealerRater Review
- June 05, 2024
Left by connierea007
Out of the many dealerships visited this one was the very best. My salesman, Frank, goes well beyond what you would expect. The staff is very professional and I highly recommend this dealership to all.
Cars.com Review
- June 05, 2024
Left by connierea007
Out of the many dealerships visited this one was the very best. My salesman, Frank, goes well beyond what you would expect. The staff is very professional and I highly recommend this dealership to all.
DealerRater Review
- June 05, 2024
Left by MARKFARAG
Service Advisor Rick N. was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! Great man that brings even greater quality to Mercedes of Midlothian. Thank you! - Mark Farag
Cars.com Review
- June 05, 2024
Left by MARKFARAG
Service Advisor Rick N. was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! Great man that brings even greater quality to Mercedes of Midlothian. Thank you! - Mark Farag
DealerRater Review
- June 05, 2024
Left by CLIFFLOT
Excellent service!! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition.
Cars.com Review
- June 05, 2024
Left by CLIFFLOT
Excellent service!! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition.
DealerRater Review
- June 04, 2024
Left by lenny2750
Great selection , ben was great and knowledgeable - explained all the features of my new gle350 Love rhe cae
Cars.com Review
- June 04, 2024
Left by lenny2750
Great selection , ben was great and knowledgeable - explained all the features of my new gle350 Love rhe cae
DealerRater Review
- June 04, 2024
Left by ShailenPatel
He is always helpful and gets me my problems resolved fast. Maybe looking at buying my 3rd car from him in less than 1 yr because of him a d his service to me as a customer.
Cars.com Review
- June 04, 2024
Left by ShailenPatel
He is always helpful and gets me my problems resolved fast. Maybe looking at buying my 3rd car from him in less than 1 yr because of him a d his service to me as a customer.
DealerRater Review
- June 04, 2024
Left by DBMCKENDRY1111
Rick Nelson in service is the GOAT of customer service! He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great detail all that was happening and what was done to repair my beautiful Mercedes. My SUV was...
Cars.com Review
- June 04, 2024
Left by DBMCKENDRY1111
Rick Nelson in service is the GOAT of customer service! He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great detail all that was happening and what was done to repair my beautiful Mercedes. My SUV was...
DealerRater Review
- June 04, 2024
Left by Ed.ould
Frank and the finance person were great to work with. Purchasing a car is always stressful and they made me feel at ease during the entire process. Would definitely recommend them in the future.
Cars.com Review
- June 04, 2024
Left by Ed.ould
Frank and the finance person were great to work with. Purchasing a car is always stressful and they made me feel at ease during the entire process. Would definitely recommend them in the future.
DealerRater Review
- June 04, 2024
Left by EaBonser
I would not waste my time going anywhere else……tried all the other luxury car dealerships in the area, and absolutely none compare!
Cars.com Review
- June 04, 2024
Left by EaBonser
I would not waste my time going anywhere else……tried all the other luxury car dealerships in the area, and absolutely none compare!
DealerRater Review
- June 03, 2024
Left by Hp
We enjoyed visiting the dealership and purchasing our new 2024 AMG Mercedes from our very inform salesman Frank who it was a pleasure to do business with
Cars.com Review
- June 03, 2024
Left by Hp
We enjoyed visiting the dealership and purchasing our new 2024 AMG Mercedes from our very inform salesman Frank who it was a pleasure to do business with
DealerRater Review
- June 03, 2024
Left by jamie26133
They alway take good care of their customers. The employees are always so friendly. It great going there.
Cars.com Review
- June 03, 2024
Left by jamie26133
They alway take good care of their customers. The employees are always so friendly. It great going there.
DealerRater Review
- June 03, 2024
Left by BRYCEEBROOKSS
Wonderful experience, classic Mercedes service and it’s always the best energy everytime. Will return again
Cars.com Review
- June 03, 2024
Left by BRYCEEBROOKSS
Wonderful experience, classic Mercedes service and it’s always the best energy everytime. Will return again
DealerRater Review
- June 02, 2024
Left by GHAN.DESAI
Regina was very attentive to getting our repairs scheduled and completed quickly. Service was great.
Cars.com Review
- June 02, 2024
Left by GHAN.DESAI
Regina was very attentive to getting our repairs scheduled and completed quickly. Service was great.
DealerRater Review
- June 01, 2024
Left by barksdale
This was one of the best experiences I’ve ever had at a car dealership. Everyone, especially Dylan was kind, patient and respectful. I was very pleased with the knowledge and sharing of important information to help me make the best choices. The prices were comparable or better than the ones that I...
Cars.com Review
- June 01, 2024
Left by barksdale
This was one of the best experiences I’ve ever had at a car dealership. Everyone, especially Dylan was kind, patient and respectful. I was very pleased with the knowledge and sharing of important information to help me make the best choices. The prices were comparable or better than the ones that I...
DealerRater Review
- June 01, 2024
Left by almad17
Will Turner was great to work with during our transaction. He was fair, respectful and very professional.
Cars.com Review
- June 01, 2024
Left by almad17
Will Turner was great to work with during our transaction. He was fair, respectful and very professional.
DealerRater Review
- June 01, 2024
Left by anelsonsr9
I have had a few vehicle served with this dealership and the service is always good.
Cars.com Review
- June 01, 2024
Left by anelsonsr9
I have had a few vehicle served with this dealership and the service is always good.
DealerRater Review
- June 01, 2024
Left by SRAELANCASTER
We consistently receive fast and honest service and are grateful for the timely updates when our Mercedes chassis motorhome is in for routine service.
Cars.com Review
- June 01, 2024
Left by SRAELANCASTER
We consistently receive fast and honest service and are grateful for the timely updates when our Mercedes chassis motorhome is in for routine service.
DealerRater Review
- June 01, 2024
Left by JEROME.JEROME.BLAND
Regina was a breath of fresh air, very professional. She knew her stuff I will return
Cars.com Review
- June 01, 2024
Left by JEROME.JEROME.BLAND
Regina was a breath of fresh air, very professional. She knew her stuff I will return
DealerRater Review
- June 01, 2024
Left by mchaney3
Service department is dishonest. We had a quote of $13k that once we declared we were going somewhere else. Became $3k
Cars.com Review
- June 01, 2024
Left by mchaney3
Service department is dishonest. We had a quote of $13k that once we declared we were going somewhere else. Became $3k
DealerRater Review
- June 01, 2024
Left by collinswilliams
The personnel staff was very polite, handled my situation with efficiently and I didn’t have to wait too long! Thank you
Cars.com Review
- June 01, 2024
Left by collinswilliams
The personnel staff was very polite, handled my situation with efficiently and I didn’t have to wait too long! Thank you
Google Review
- May 31, 2024
Left by Lee Wake
DealerRater Review
- May 31, 2024
Left by TAMARA
The staff was very helpful and friendly. Rick Nelson was particularly great to work with! The prices for service were high plus there's an additional fee now to use my card to pay. For that reason, I will consider going somewhere else for service next time.
Cars.com Review
- May 31, 2024
Left by TAMARA
The staff was very helpful and friendly. Rick Nelson was particularly great to work with! The prices for service were high plus there's an additional fee now to use my card to pay. For that reason, I will consider going somewhere else for service next time.
DealerRater Review
- May 31, 2024
Left by jpsteig
Helpful, efficient, knowledgeable. Followed up on all questions. Would buy from them again. Thank you
Cars.com Review
- May 31, 2024
Left by jpsteig
Helpful, efficient, knowledgeable. Followed up on all questions. Would buy from them again. Thank you
DealerRater Review
- May 31, 2024
Left by carljmarie
Friendly atmosphere....with knowledgeable attendants, also limited waiting time..it is always a pleasure to visit Mercedes Midlothian..thank you..
Cars.com Review
- May 31, 2024
Left by carljmarie
Friendly atmosphere....with knowledgeable attendants, also limited waiting time..it is always a pleasure to visit Mercedes Midlothian..thank you..
DealerRater Review
- May 30, 2024
Left by JAYWOODFIN23
Great overall experience at the service department. Will absolutely visit again when needed. Thank you.
Cars.com Review
- May 30, 2024
Left by JAYWOODFIN23
Great overall experience at the service department. Will absolutely visit again when needed. Thank you.
DealerRater Review
- May 30, 2024
Left by tonyteele25
Very Friendly and helpful the service writers are kinda hard to get in contact with sometimes. Overall a good experience
Cars.com Review
- May 30, 2024
Left by tonyteele25
Very Friendly and helpful the service writers are kinda hard to get in contact with sometimes. Overall a good experience
DealerRater Review
- May 30, 2024
Left by GTOMPKINS180
Always professional and this dealership completes service in a timely manner. They make the service experience easy.
Cars.com Review
- May 30, 2024
Left by GTOMPKINS180
Always professional and this dealership completes service in a timely manner. They make the service experience easy.
Google Review
- May 27, 2024
Left by Kate Ragsdale
DealerRater Review
- May 26, 2024
Left by paulasimpson1353
Ragina Fitz, Service Advisor, listened to my concerns and understood my anxiety due to the age of my E350. She was knowledgeable, professional and addressed all my questions. She took the time to have the mechanic advise me on what he found. This service experience is the reason I will return...
Cars.com Review
- May 26, 2024
Left by paulasimpson1353
Ragina Fitz, Service Advisor, listened to my concerns and understood my anxiety due to the age of my E350. She was knowledgeable, professional and addressed all my questions. She took the time to have the mechanic advise me on what he found. This service experience is the reason I will return...
DealerRater Review
- May 24, 2024
Left by sp.8810
Ragina was wonderful. Got me right in and set me up with a loner. The service people told her and she told me to expect the work to be about 2 hours and it took about 4. That and the fact that we had asked that they check and correct the pressure in the tires and it was not done are my only...
Cars.com Review
- May 24, 2024
Left by sp.8810
Ragina was wonderful. Got me right in and set me up with a loner. The service people told her and she told me to expect the work to be about 2 hours and it took about 4. That and the fact that we had asked that they check and correct the pressure in the tires and it was not done are my only...
Google Review
- May 24, 2024
Left by Sherryl Punch
Don't trust them they will tell you any thing to get a sale and that Julie she doesn't answer her phone and she never returns calls your best bet is to call consumer affairs .I was at your location last month to cancel a warranty for the gap and was given the wrong information the person could at...
Response from the owner Replied: Good morning, Julie is our cashier and isn’t involved in the sales process. We do not have any record of business with you in the past two years. Let us know how we can assist you.
DealerRater Review
- May 24, 2024
Left by PATRICIALRIVA
I chose Midlothian not because of the location, but rather the dedication and professionalism of my salesperson.
Cars.com Review
- May 24, 2024
Left by PATRICIALRIVA
I chose Midlothian not because of the location, but rather the dedication and professionalism of my salesperson.
Google Review
- May 23, 2024
Left by Chandrakant Patel
Ben Taliafero, the salesman who helped me every step of the way in making up my decision acquiring 2024 MB 450 GLEe, the plug in hybrid. He is very knowledgeable and did not rush me into making any kind of hasty decisions. I wish him a very successful career, either here or wherever he goes.
Google Review
- May 22, 2024
Left by isiah gibbs
DealerRater Review
- May 22, 2024
Left by CGSAUTOGLASS
The folks at Mercedes of Midlothian are always on pointe for us, they are the best!
Cars.com Review
- May 22, 2024
Left by CGSAUTOGLASS
The folks at Mercedes of Midlothian are always on pointe for us, they are the best!
Google Review
- May 22, 2024
Left by J Glover
DealerRater Review
- May 21, 2024
Left by BSLEDGE530
Poor communication had an appointment at 950 am car wasn’t looked until 1130 am the next day. Multiple calls to my advisor with no answer after i left messages. Would text and still wasn’t answer the questions I asked. The only time i received a call back is because i had a tow truck come to get my...
Cars.com Review
- May 21, 2024
Left by BSLEDGE530
Poor communication had an appointment at 950 am car wasn’t looked until 1130 am the next day. Multiple calls to my advisor with no answer after i left messages. Would text and still wasn’t answer the questions I asked. The only time i received a call back is because i had a tow truck come to get my...
DealerRater Review
- May 20, 2024
Left by hoerter01
Mercedes Benz of Midlothian is the best! From management Ryan, salesman Dylan Anderson, finance Jon Barker, service Rick Nelson! Every time I need or go in for anything they all make sure I am happy with the car and the service! Service is handled in a timely manner and I am treated as a guest!!...
Cars.com Review
- May 20, 2024
Left by hoerter01
Mercedes Benz of Midlothian is the best! From management Ryan, salesman Dylan Anderson, finance Jon Barker, service Rick Nelson! Every time I need or go in for anything they all make sure I am happy with the car and the service! Service is handled in a timely manner and I am treated as a guest!!...
DealerRater Review
- May 20, 2024
Left by RAYCOV
Very good. The lady that handled my service was knowledgeable and easy to work with.
Cars.com Review
- May 20, 2024
Left by RAYCOV
Very good. The lady that handled my service was knowledgeable and easy to work with.
DealerRater Review
- May 19, 2024
Left by dobbinsgarvey
Got what I felt was a good offer on my trade. Very professional staff members.
Cars.com Review
- May 19, 2024
Left by dobbinsgarvey
Got what I felt was a good offer on my trade. Very professional staff members.
Google Review
- May 19, 2024
Left by diane ward
The service was good but I had to wait a little for the paper and my car was ready
Google Review
- May 19, 2024
Left by Susan Harris
This was the first service for my car. All the staff were welcoming and professional. The facilities were clean and comfortable. My car was ready on time with a fresh washing. Thank you for a pleasant experience.
DealerRater Review
- May 18, 2024
Left by Anas_108
Had very pleasant interaction with service member he was very welcoming as well as sales team.
Cars.com Review
- May 18, 2024
Left by Anas_108
Had very pleasant interaction with service member he was very welcoming as well as sales team.
DealerRater Review
- May 18, 2024
Left by meysamshayegh
I would like to give honest feedback regarding my recent purchase car from Frank in Midlothian Mercedes Benz in Virginia. it was a remarkable level of service provided by Frank Costa and the Midlothian Mercedes Benz Team. Frank's commitment to excellence and expertise has evidently facilitated a...
Cars.com Review
- May 18, 2024
Left by meysamshayegh
I would like to give honest feedback regarding my recent purchase car from Frank in Midlothian Mercedes Benz in Virginia. it was a remarkable level of service provided by Frank Costa and the Midlothian Mercedes Benz Team. Frank's commitment to excellence and expertise has evidently facilitated a...
Google Review
- May 17, 2024
Left by Molly Childress
We had a wonderful experience working with Lucas and Wil at Mercedes Benz of Midlothian. Lucas made the transaction seamless and went above and beyond expectations. I am excited about my GLS 450!
Response from the owner Replied: Thank you for your feedback Molly! We are excited for you and your GLS as well! Thank you so much for the opportunity!
Google Review
- May 17, 2024
Left by Cassandra Binion
As always, everyone is very kind and knowledgeable.
DealerRater Review
- May 17, 2024
Left by JSHARNER2
OK but not concierge level service. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires.
Cars.com Review
- May 17, 2024
Left by JSHARNER2
OK but not concierge level service. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires.
DealerRater Review
- May 17, 2024
Left by tbarnes25.tb
Rick was great. He has a very pleasant and personable personality which helped to make my service experience a good one. He ensured that my vehicle was serviced in a timely manner and that all the required services were performed.
Cars.com Review
- May 17, 2024
Left by tbarnes25.tb
Rick was great. He has a very pleasant and personable personality which helped to make my service experience a good one. He ensured that my vehicle was serviced in a timely manner and that all the required services were performed.
DealerRater Review
- May 17, 2024
Left by MBSHELTON9
They are professional, friendly and strive to resolve any issues presented. Alan, our service advisor was awesome! He kept us in the loop daily while our vehicle’s issue was being addressed. Customer service in all areas was outstanding.
Cars.com Review
- May 17, 2024
Left by MBSHELTON9
They are professional, friendly and strive to resolve any issues presented. Alan, our service advisor was awesome! He kept us in the loop daily while our vehicle’s issue was being addressed. Customer service in all areas was outstanding.
DealerRater Review
- May 17, 2024
Left by MDONANT1103
I was in for warranty work. All work was completed in a timely manner. Good
Cars.com Review
- May 17, 2024
Left by MDONANT1103
I was in for warranty work. All work was completed in a timely manner. Good
DealerRater Review
- May 17, 2024
Left by MARKALVIN
Rick took great care of me and got the work completed in a timely manner.
Cars.com Review
- May 17, 2024
Left by MARKALVIN
Rick took great care of me and got the work completed in a timely manner.
DealerRater Review
- May 17, 2024
Left by waledwards
We have been using Mercedes Benz of Midlothian since 2010 and Scott our service manager of approximately 8 years now. Recently we took our car in for an oil leak, and they fixed the problem, explained what caused the leak and we are pleased with the service. We would “Highly recommend - Mercedes...
Cars.com Review
- May 17, 2024
Left by waledwards
We have been using Mercedes Benz of Midlothian since 2010 and Scott our service manager of approximately 8 years now. Recently we took our car in for an oil leak, and they fixed the problem, explained what caused the leak and we are pleased with the service. We would “Highly recommend - Mercedes...
DealerRater Review
- May 15, 2024
Left by CLESTRERA
The staffs are friendly, helpful, understanding, prompt, and kept me updated starting from the appointment to after the car is done. I’m very satisfied with the service.
Cars.com Review
- May 15, 2024
Left by CLESTRERA
The staffs are friendly, helpful, understanding, prompt, and kept me updated starting from the appointment to after the car is done. I’m very satisfied with the service.
DealerRater Review
- May 15, 2024
Left by eric.maione100
buyer be ware... they increased A1 service price from about $500 to over $650. So when your get that great 150 off service coupon in the mail (and you think wow this is nice) get the service done only to find out it just brings the price back to original and then now they charge 3% for using a CC....
Cars.com Review
- May 15, 2024
Left by eric.maione100
buyer be ware... they increased A1 service price from about $500 to over $650. So when your get that great 150 off service coupon in the mail (and you think wow this is nice) get the service done only to find out it just brings the price back to original and then now they charge 3% for using a CC....
DealerRater Review
- May 15, 2024
Left by CAdams1011
Great to work with, they quickly got my car back for an inspection and I was leaving within a hour to hour and half.
Cars.com Review
- May 15, 2024
Left by CAdams1011
Great to work with, they quickly got my car back for an inspection and I was leaving within a hour to hour and half.
Google Review
- May 14, 2024
Left by sean yeager
Awesome place to buy a vehicle
Google Review
- May 14, 2024
Left by Dianna Bowser
Google Review
- May 14, 2024
Left by kyle tuttle
My service tech was awesome! Thanks for choosing great people!
DealerRater Review
- May 14, 2024
Left by Rose Weathers
Very informative, patient and thorough. Everyone had a welcoming smile and the location is beautiful
Cars.com Review
- May 14, 2024
Left by Rose Weathers
Very informative, patient and thorough. Everyone had a welcoming smile and the location is beautiful
DealerRater Review
- May 14, 2024
Left by DEREK63
Another great job by Scott and the team! As always they took great care of me and my vehicle.
Cars.com Review
- May 14, 2024
Left by DEREK63
Another great job by Scott and the team! As always they took great care of me and my vehicle.
DealerRater Review
- May 14, 2024
Left by HANCOCKTF3
Mr. Wadsworth was extremely helpful every step of the way. That included detailed information about the GLS 450, including all available options. His assistance with the final selection of our purchase and his routine updates regarding the delivery schedule were invaluable . We were also very...
Cars.com Review
- May 14, 2024
Left by HANCOCKTF3
Mr. Wadsworth was extremely helpful every step of the way. That included detailed information about the GLS 450, including all available options. His assistance with the final selection of our purchase and his routine updates regarding the delivery schedule were invaluable . We were also very...
DealerRater Review
- May 14, 2024
Left by wrghog
Rick Nelson my service advisor deserves a 5 star review, secondly to his communications and efficiency and quickness in completing an almost $10000.00 repair job prior to his vacation. I picked up the car after I brought the car in on a Monday and this complicated job required tires, wheels and new...
Cars.com Review
- May 14, 2024
Left by wrghog
Rick Nelson my service advisor deserves a 5 star review, secondly to his communications and efficiency and quickness in completing an almost $10000.00 repair job prior to his vacation. I picked up the car after I brought the car in on a Monday and this complicated job required tires, wheels and new...
Google Review
- May 13, 2024
Left by Betty Shelton
Response from the owner Replied: Thank you so much for your feedback Ms. Shelton
DealerRater Review
- May 11, 2024
Left by JEROME.JEROME.BLAND
I set an appointment for some sensors issues with my car. I was call to pick up the car. As I started driving the sensors messages came on a block away from the dealer. Now I have to return with the same problems.
Cars.com Review
- May 11, 2024
Left by JEROME.JEROME.BLAND
I set an appointment for some sensors issues with my car. I was call to pick up the car. As I started driving the sensors messages came on a block away from the dealer. Now I have to return with the same problems.
Google Review
- May 11, 2024
Left by Abby S Normal
Respectful, professional and friendly. Both the time needed for service and the bill were very close to the estimate. Service was recalls, check engine light (DPF), oil change and annual state inspection. The service manager, Alan, made sure all my technical questions were answered and promptly...
Google Review
- May 11, 2024
Left by Janet Citek
DealerRater Review
- May 10, 2024
Left by STEVE@BELLRIVERVA.COM
Not happy with Rick in service. Poor communication. no response to voicemail. Generally I feel neglected
Cars.com Review
- May 10, 2024
Left by STEVE@BELLRIVERVA.COM
Not happy with Rick in service. Poor communication. no response to voicemail. Generally I feel neglected
DealerRater Review
- May 10, 2024
Left by COWBOYFLOYD
It had been a while since my last service and didn't realize I had to call ahead of time for a loanButer. So I had to wait quite a while for service was complete. . But service was great.
Cars.com Review
- May 10, 2024
Left by COWBOYFLOYD
It had been a while since my last service and didn't realize I had to call ahead of time for a loanButer. So I had to wait quite a while for service was complete. . But service was great.
DealerRater Review
- May 09, 2024
Left by simonecollins0114
The wait is ridiculous even with an appointment. I had an appointment at 10am and still waited until around 4pm before I was given a direct answer, I was working with Leslie Scott and her told me it was nothing wrong with your car. My check engine light was on and my temperature gauge won’t go above...
Cars.com Review
- May 09, 2024
Left by simonecollins0114
The wait is ridiculous even with an appointment. I had an appointment at 10am and still waited until around 4pm before I was given a direct answer, I was working with Leslie Scott and her told me it was nothing wrong with your car. My check engine light was on and my temperature gauge won’t go above...
Google Review
- May 09, 2024
Left by Rose Weathers
Extremely friendly staff and my representative was very professional
DealerRater Review
- May 09, 2024
Left by rd4irony
As far as I can determine, the actual work on my vehicle is fine. The cost, however, is excessive. In the past, I expected and accepted this higher cost given that this was a Mercedes dealership. But now, in light of an administrative fee to use a credit card and a rather haphazard washing of my...
Cars.com Review
- May 09, 2024
Left by rd4irony
As far as I can determine, the actual work on my vehicle is fine. The cost, however, is excessive. In the past, I expected and accepted this higher cost given that this was a Mercedes dealership. But now, in light of an administrative fee to use a credit card and a rather haphazard washing of my...
Google Review
- May 09, 2024
Left by Thomas Nelson
Scott was great to work with. Very open and professional!
Response from the owner Replied: Thank you for sharing your experience with Scott!
Google Review
- May 08, 2024
Left by foday ibrahim conteh
DealerRater Review
- May 07, 2024
Left by WAYNE75196
Great service Dept. They are fast and they keep you informed refremceth status of your. car. I had a minor part installed. They installed it in 30 min and did not change me for the labour.
Cars.com Review
- May 07, 2024
Left by WAYNE75196
Great service Dept. They are fast and they keep you informed refremceth status of your. car. I had a minor part installed. They installed it in 30 min and did not change me for the labour.
DealerRater Review
- May 06, 2024
Left by JJBP14
The service was fine The finished product wasn’t. My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck
Cars.com Review
- May 06, 2024
Left by JJBP14
The service was fine The finished product wasn’t. My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck
DealerRater Review
- May 05, 2024
Left by JZ
Very professional and courteous staff. Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you!
Cars.com Review
- May 05, 2024
Left by JZ
Very professional and courteous staff. Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you!
DealerRater Review
- May 05, 2024
Left by T
Took vehicle in for state inspection and wobbly noise under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was ready that Friday evening. Received service (engine trans mount collapsed). Cost $465.36. Scott...
Cars.com Review
- May 05, 2024
Left by T
Took vehicle in for state inspection and wobbly noise under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was ready that Friday evening. Received service (engine trans mount collapsed). Cost $465.36. Scott...
DealerRater Review
- May 04, 2024
Left by TDV
Great service. Found and repaired the issue quickly and my car was returned within one day.
Cars.com Review
- May 04, 2024
Left by TDV
Great service. Found and repaired the issue quickly and my car was returned within one day.
DealerRater Review
- May 04, 2024
Left by RANDY.HARRITAN
They did not find the problem. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic.
Cars.com Review
- May 04, 2024
Left by RANDY.HARRITAN
They did not find the problem. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic.
Google Review
- May 03, 2024
Left by Todd Arrants
Bought our new GLE-450 completely online and it was an absolute breeze! Ryan and his team are great to work with, very informative, professional and knowledgeable! HIGHLY recommend Mercedes-Benz of Midlothian!!!
Response from the owner Replied: Thank you for the feedback Todd!! We appreciate the opportunity!!
Google Review
- May 03, 2024
Left by Anabel Carter
Tarek and Chris Moss were amazing.
DealerRater Review
- May 03, 2024
Left by jaimeforehand
Tarek was great very impersonable, kind and made me feel like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase.
Cars.com Review
- May 03, 2024
Left by jaimeforehand
Tarek was great very impersonable, kind and made me feel like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase.
DealerRater Review
- May 03, 2024
Left by DJTOPE
I was very disappointed in the follow up with the service department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off, for over 24 hours, when I finally had to call a couple of times. No follow up on a message...
Cars.com Review
- May 03, 2024
Left by DJTOPE
I was very disappointed in the follow up with the service department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off, for over 24 hours, when I finally had to call a couple of times. No follow up on a message...
DealerRater Review
- May 03, 2024
Left by Costa.Timothy
Fantastic experience with Sam. Efficient, fun, helpful and thorough. Would recommend to anyone in the market for a new car.
Cars.com Review
- May 03, 2024
Left by Costa.Timothy
Fantastic experience with Sam. Efficient, fun, helpful and thorough. Would recommend to anyone in the market for a new car.
DealerRater Review
- May 03, 2024
Left by LETEISHAGORDON
I had my vehicle serviced and was provided a 2024 loaner. They made sure my vehicle was correct before returning it to me.
Cars.com Review
- May 03, 2024
Left by LETEISHAGORDON
I had my vehicle serviced and was provided a 2024 loaner. They made sure my vehicle was correct before returning it to me.
Google Review
- May 02, 2024
Left by Alvin Basterfield
Great customer service with a smile and gave good details about what my car needed and fulfilled that need. The loaner was very nice 👌 and a joy to drive. Thanks for everything.
Response from the owner Replied: Thank you for the feedback and the opportunity Alvin! We appreciate you!
DealerRater Review
- May 02, 2024
Left by ALVINBASTERFIELD13
Everything was taken care of and my vehicle was clean and ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he even gave me a coupon discount. Service well done.
Cars.com Review
- May 02, 2024
Left by ALVINBASTERFIELD13
Everything was taken care of and my vehicle was clean and ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he even gave me a coupon discount. Service well done.
DealerRater Review
- May 02, 2024
Left by BLMAGNESS
Dylan was very knowledgeable about the vehicles and helped guide us through the journey. He also listened to what we were saying and willing to actively engage.
Cars.com Review
- May 02, 2024
Left by BLMAGNESS
Dylan was very knowledgeable about the vehicles and helped guide us through the journey. He also listened to what we were saying and willing to actively engage.
DealerRater Review
- May 02, 2024
Left by CHARLES.BRYSON
Coupons not honored - costs high for work performed. The final insult was charging to use a credit card. I will not be returning for maintenance work.
Cars.com Review
- May 02, 2024
Left by CHARLES.BRYSON
Coupons not honored - costs high for work performed. The final insult was charging to use a credit card. I will not be returning for maintenance work.
DealerRater Review
- May 02, 2024
Left by Ptxtasy1
Took vehicle in for scheduled service. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Service associate was very attentive.
Cars.com Review
- May 02, 2024
Left by Ptxtasy1
Took vehicle in for scheduled service. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Service associate was very attentive.
DealerRater Review
- May 01, 2024
Left by rt.fetchko
Always professional and friendly service completed on the scheduled service. The service team and Techs strive for perfection on every appointment.
Cars.com Review
- May 01, 2024
Left by rt.fetchko
Always professional and friendly service completed on the scheduled service. The service team and Techs strive for perfection on every appointment.
DealerRater Review
- May 01, 2024
Left by ASAWHOLESALEINC
Very good service and smooth transaction. And very knowledgeable staff. Would love to do business again.
Cars.com Review
- May 01, 2024
Left by ASAWHOLESALEINC
Very good service and smooth transaction. And very knowledgeable staff. Would love to do business again.
DealerRater Review
- May 01, 2024
Left by ron_grif
Ron was nice to work with and I appreciated the drop off of the car. Was a long day for him. What was disappointing was the plated protection which was automatically added as non optional. I believe this is deceiving to the customer and a gouging technique. This should be optional only. This was an...
Cars.com Review
- May 01, 2024
Left by ron_grif
Ron was nice to work with and I appreciated the drop off of the car. Was a long day for him. What was disappointing was the plated protection which was automatically added as non optional. I believe this is deceiving to the customer and a gouging technique. This should be optional only. This was an...
DealerRater Review
- April 30, 2024
Left by ZAVILLANOZA
Everyone was very friendly and customer service oriented. This dealership exceeded my expectations. I strongly recommend this dealership to everyone.
Cars.com Review
- April 30, 2024
Left by ZAVILLANOZA
Everyone was very friendly and customer service oriented. This dealership exceeded my expectations. I strongly recommend this dealership to everyone.
DealerRater Review
- April 30, 2024
Left by RICHUCONN
Different employees all chipped in on a busy Friday and weekend to get the job done.
Cars.com Review
- April 30, 2024
Left by RICHUCONN
Different employees all chipped in on a busy Friday and weekend to get the job done.
DealerRater Review
- April 30, 2024
Left by richnet
Ron Harris was extremely easy to work with and very helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car.
Cars.com Review
- April 30, 2024
Left by richnet
Ron Harris was extremely easy to work with and very helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car.
DealerRater Review
- April 29, 2024
Left by wrghog
It is always a pleasure to deal with my service advisor/ Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him Ron Gaertner
Cars.com Review
- April 29, 2024
Left by wrghog
It is always a pleasure to deal with my service advisor/ Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him Ron Gaertner
Google Review
- April 27, 2024
Left by anthony teele
Friendly and great customer service.
Google Review
- April 27, 2024
Left by Rotunda Rush
Google Review
- April 27, 2024
Left by Chante’
DealerRater Review
- April 27, 2024
Left by STERLINGPRAYS
Mr Rick Nelson treated me as a person not just a customer he listened to my concerns and realized how important transportation is to me as u deal with health concerns
Cars.com Review
- April 27, 2024
Left by STERLINGPRAYS
Mr Rick Nelson treated me as a person not just a customer he listened to my concerns and realized how important transportation is to me as u deal with health concerns
Google Review
- April 26, 2024
Left by Ross Disney
Response from the owner Replied: Ross, thank you for taking the time to leave us a 5-star review. We appreciate your visit and support by helping spread the word about your great experience at Mercedes-Benz of Midlothian. We will make sure Brent Trimmer and the team know how you value their efforts in making the purchasing process as smooth as possible. We hope to see you soon around our dealer.
DealerRater Review
- April 26, 2024
Left by LNHARRISJR
Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem.
Cars.com Review
- April 26, 2024
Left by LNHARRISJR
Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem.
DealerRater Review
- April 26, 2024
Left by RAYFARHI
Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved.
Cars.com Review
- April 26, 2024
Left by RAYFARHI
Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved.
Google Review
- April 26, 2024
Left by verna crick
Lucas was a great salesman. Very pleasant, professional and knowledgeable.
DealerRater Review
- April 25, 2024
Left by walter.hurt482
Scott Lambert is a key reason that I use this dealership!! Excellent customer service skills!!
Cars.com Review
- April 25, 2024
Left by walter.hurt482
Scott Lambert is a key reason that I use this dealership!! Excellent customer service skills!!
Google Review
- April 25, 2024
Left by Gregory Jones
The Midlothian location is always professional and welcoming.
DealerRater Review
- April 24, 2024
Left by JERRIEJENK
I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could...
Cars.com Review
- April 24, 2024
Left by JERRIEJENK
I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could...
DealerRater Review
- April 24, 2024
Left by old guy
Great experience for dreaded annual maintenance with ride home and pickup included. Job well done. Travis was very helpful.
Cars.com Review
- April 24, 2024
Left by old guy
Great experience for dreaded annual maintenance with ride home and pickup included. Job well done. Travis was very helpful.
DealerRater Review
- April 24, 2024
Left by DONALDHENRY
This was a recall for the install of a new software for the transmission for my 2021 Mercedes GLE 450
Cars.com Review
- April 24, 2024
Left by DONALDHENRY
This was a recall for the install of a new software for the transmission for my 2021 Mercedes GLE 450
Google Review
- April 24, 2024
Left by James Holmes
DealerRater Review
- April 23, 2024
Left by LATTITUDES
Got in quickly, diagnosed and repaired under the estimate. Service writer was courteous and accommodating.
Cars.com Review
- April 23, 2024
Left by LATTITUDES
Got in quickly, diagnosed and repaired under the estimate. Service writer was courteous and accommodating.
DealerRater Review
- April 23, 2024
Left by JOHNSONBERNETTE
Service at Midlothian Mercedes is always professional and meticulous! Tim Lyons is a fantastic technician.
Cars.com Review
- April 23, 2024
Left by JOHNSONBERNETTE
Service at Midlothian Mercedes is always professional and meticulous! Tim Lyons is a fantastic technician.
DealerRater Review
- April 23, 2024
Left by DANDLMACHADO
Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to schedule another Appt. Charged me a fee to use my credit card, ridiculous.
Cars.com Review
- April 23, 2024
Left by DANDLMACHADO
Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to schedule another Appt. Charged me a fee to use my credit card, ridiculous.
DealerRater Review
- April 23, 2024
Left by HINESFOLKS
Excellent service as always. Very professional, fast and efficient. Thank you for being number one!
Cars.com Review
- April 23, 2024
Left by HINESFOLKS
Excellent service as always. Very professional, fast and efficient. Thank you for being number one!
DealerRater Review
- April 22, 2024
Left by Lewistheodore764
Excellent people to deal with from check in to check out with smiles all around.
Cars.com Review
- April 22, 2024
Left by Lewistheodore764
Excellent people to deal with from check in to check out with smiles all around.
Google Review
- April 22, 2024
Left by Reginald France
Google Review
- April 21, 2024
Left by Steve Hayward
DealerRater Review
- April 21, 2024
Left by PHILLIPSCK225
Everyone was easy to work with but the follow thru on some unfinished items was lacking.
Cars.com Review
- April 21, 2024
Left by PHILLIPSCK225
Everyone was easy to work with but the follow thru on some unfinished items was lacking.
DealerRater Review
- April 20, 2024
Left by HOLDOC51
Scott is a great service advisor. He is very responsive and a pleasure to work with.
Cars.com Review
- April 20, 2024
Left by HOLDOC51
Scott is a great service advisor. He is very responsive and a pleasure to work with.
DealerRater Review
- April 20, 2024
Left by MXRATH98
Brent was great to deal with. Very helpful and honest both before the purchase and after. He’s responsive to any questions or needs.
Cars.com Review
- April 20, 2024
Left by MXRATH98
Brent was great to deal with. Very helpful and honest both before the purchase and after. He’s responsive to any questions or needs.
DealerRater Review
- April 19, 2024
Left by CCJWP
Every person we encountered was professional, friendly and helpful. We were very impressed with Rick in service.
Cars.com Review
- April 19, 2024
Left by CCJWP
Every person we encountered was professional, friendly and helpful. We were very impressed with Rick in service.
DealerRater Review
- April 19, 2024
Left by mmike13530
Good service by Travis. Not happy with 3% cc fee nor no military discount anymore.
Cars.com Review
- April 19, 2024
Left by mmike13530
Good service by Travis. Not happy with 3% cc fee nor no military discount anymore.
DealerRater Review
- April 19, 2024
Left by Missy
Rick Nelson in the service department is truly the best person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incredibly helpful. I honestly cannot say enough good things about him. I hope you know what a gem...
Cars.com Review
- April 19, 2024
Left by Missy
Rick Nelson in the service department is truly the best person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incredibly helpful. I honestly cannot say enough good things about him. I hope you know what a gem...
Google Review
- April 19, 2024
Left by Katherine Doyle
Google Review
- April 19, 2024
Left by Phillip
DealerRater Review
- April 18, 2024
Left by TTR724
Everything went well with my service. My car was not cleaned as it has been a service that was always done in the past.
Cars.com Review
- April 18, 2024
Left by TTR724
Everything went well with my service. My car was not cleaned as it has been a service that was always done in the past.