Review on DealerRater
DealerRater Review
- September 27, 2023
Left by minal
Over all everything it’s good. After service my car runs smoothly. Thanks for service.
Review on DealerRater
DealerRater Review
- September 25, 2023
Left by lucysmama
Great service! Would recommend. Convenient, courtesy and kind. Very accommodating and knowledgeable. Nice loaner car.
Review on DealerRater
DealerRater Review
- September 24, 2023
Left by Cici
My experience was very pleasing. The drop off and pick up was seamless, which helped with the stress fo having my vehicle serviced.
Review on Cars.com
Cars.com Review
- September 22, 2023
Left by Customer
None. To require me to provide twenty five words of text is utterly absurd. If this requirement remains in the future I will no longer provide feedback. Requiring a name for me is also ludicrous. This is not customer focused
Review on Google
Google Review
- September 21, 2023
Left by May Hamed
They don’t know how to speak to there customers and extremely rudeI mean I have 4 Mercedes in my name and I got treated as vet the phone like trash
Response from the owner Replied: Sorry to hear about your phone call experience with the call center. We will have a manager reach out to you to assist.
Review on Google
Review on Cars.com
Cars.com Review
- September 16, 2023
Left by Carol Rakes
I recently purchased a Mercedes Benz C300 4matic ,from Mercedes Benz,Midlothian,va.
My Sales Advisor,Dylan Anderson,is very courteous,and very knowledgeable in answering questions I may have about my car,and made purchasing very easy.I’m looking forward to enjoying my new car and a big Thank You to...
Review on Cars.com
Cars.com Review
- September 16, 2023
Left by Carol Rakes
I recently purchased a Mercedes Benz C300 4matic ,from Mercedes Benz,Midlothian,va.
My Sales Advisor,Dylan Anderson,is very courteous,and very knowledgeable in answering questions I may have about my car,and made purchasing very easy.I’m looking forward to enjoying my new car and a big Thank You to...
Review on Google
Google Review
- September 13, 2023
Left by Shelia Brown
Response from the owner Replied: Thank you so much for the feedback Ms Brown!! We appreciate you!!
Review on Google
Review on Google
Google Review
- September 07, 2023
Left by Darren Simpson
First time visit. Needed the state safety inspection after moving here from California. Easy to transfer my info over and fast and efficient service. No problems so far. Will update after a more thorough service visit.
Response from the owner Replied: Thank you for the opportunity Darren! Welcome to Virginia and we look forward to assisting you at anytime.
Review on Cars.com
Cars.com Review
- September 06, 2023
Left by James
Great service. Staff was courteous and friendly. Everyone I interacted with was pleasant and professional. I appreciate Scott Lambert taking care of me and my car…he was super helpful and awesome. Thank you Scott! And, great work by the mechanics that worked on my car…thank you Nathan!
Review on DealerRater
DealerRater Review
- September 06, 2023
Left by jsspiveykapadia
I had an excellent experience with Sam Cates. He persisted and found the car I was looking to buy.
Review on DealerRater
DealerRater Review
- September 03, 2023
Left by colequintin
Tink was awesome! Made the purchase process very easy and it was a ton of fun. By far the best experience we’ve had at any dealership.
Review on Google
Google Review
- September 02, 2023
Left by Darius
Great experience, Frank Costa was the best!
Review on Google
Review on Google
Google Review
- September 01, 2023
Left by Sekia Mangum
Frank was amazing the entire experience. Showed me all the features of the car and went above and beyond post-purchase to make sure I was satisfied.
Review on Google
Google Review
- September 01, 2023
Left by Bonnie Woolridge
Travis Melton has been a great addition to the team!! I think highly of his honest character in doing business with him.
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- August 31, 2023
Left by Lori Raya
The best Dealership to do business. Everyone is so helpful and friendly. I wouldn't think of going anywhere else for my next car (again) Satisfied repeat Customer!! Chris, Jon, Sam the Best!!!
Review on Google
Review on Google
Google Review
- August 25, 2023
Left by Vance Smith
out of town visiting my son, with my SL500, had and ABC issue and the service dept. took care of me, Thank You
Review on Google
Google Review
- August 23, 2023
Left by HONDA 1800
What amazing experience fromStart to finish!!!I Purchased a new 2023 Mercedes from Midlothian Mercedes, Chris handled every little detail of this out of state (Texas) transaction. Chris is very detailed oriented, replies extremely fast even after hours. Finance and paperwork was very efficient hats...
Response from the owner Replied: Thank you so much for the opportunity to assist you and for taking time out of your day to provide feedback on your experience. We appreciate you, and even though we aren’t right around the corner, please let us know if there’s anything you ever need and we will do our best to accommodate.
Review on Google
Review on Google
Google Review
- August 23, 2023
Left by Vonta MacKeyver
The best buying experience ever. Dylan was great. He was friendly and informative. I definitely recommend him for any buying needs!
Response from the owner Replied: Thank you so much for sharing your experience with Dylan! We appreciate the opportunity!!
Review on DealerRater
DealerRater Review
- August 22, 2023
Left by sumook
Our experience was AWESOME!!! Wayne our salesman and Jonathan our finance manager was GREAT!!! Wow!!!
Review on DealerRater
DealerRater Review
- August 21, 2023
Left by Mila
Scott is always great to work with. He understood my concerns and he is great.
Review on Google
Review on Google
Review on Google
Google Review
- August 19, 2023
Left by Marc D Harris
Great job by the service department. Scott Lambert, took control of fixing the wheel on my car and did so in a professional and expeditious fashion. Superior service!!
Response from the owner Replied: Thank you so much for sharing your experience with Scott Lambert here at our store. We appreciate it!!
Review on Google
Review on Google
Google Review
- August 17, 2023
Left by JoAnn Bertana
From start to finish, the team at Mercedes Midlo made my car buying experience a stellar one. Sam was great...upbeat and so knowledgeable. He provided impeccable customer service, walked me through all the features, bells and whistles in my new car. Many thanks to Sam and the team, bravo!!!!
Response from the owner Replied: Thank you so much for taking time out of your day to share your experience with Sam at our store. We appreciate the opportunity to assist you!
Review on Google
Google Review
- August 17, 2023
Left by Frederic Nelson
Excellent experience; timely repair, courteous staff and issue resolved the first time!
Review on Google
Google Review
- August 17, 2023
Left by Kathy Pullen
The service department was excellent. However I walked around the showroom floor looking at some of the newer models and no one on the sales floor came out to offer assistance. One gentleman was sitting at his desk. He looked at me and did not say a word. This is was an aweful experience.
Response from the owner Replied: Ms. Pullen, Thank you for your feedback and I do apologize for your experience in our showroom. One of our managers will reach out to you shortly.
Review on Google
Review on Google
Google Review
- August 16, 2023
Left by 3Kingzz Productions
My vehicle was with them since March of 2023 and we had some bumps in the road along the way but I give credit to service manager Robert Harmon for taking care of ALL my issues and resolving them the customer’s interest in mind!
Review on Google
Google Review
- August 16, 2023
Left by Randy Moore
Prompt service and good communication regarding repair.
Review on Google
Review on DealerRater
DealerRater Review
- August 14, 2023
Left by barnesleb
Great walk in service department repairs on my 2005 CLK 500. I had a massive tire blowout, but they took me in and fix it. I want to spot.
Review on Google
Review on DealerRater
DealerRater Review
- August 11, 2023
Left by Georgia
Chris and Scott did a wonderful job for us!! Service saw me with little delay and fixed my issue very quickly and told us everything we needed to know. A very good experience! Thank you!
Review on DealerRater
DealerRater Review
- August 11, 2023
Left by klwbooker
We had a great experience with the dealership and especially with Sam. He was a pleasure to work with, helping to explain all the options available and how they worked. I love my new car!
Review on DealerRater
DealerRater Review
- August 10, 2023
Left by tracyfiacco
Sam was really great to work with. He made a believer out of me. I test drove several vehicles that day at other dealerships and Sam took a lot of time to address my concerns and help me make the best decision.
Review on Cars.com
Cars.com Review
- August 09, 2023
Left by Annie Harman
Car was dropped off, inspected and all A service was done. I received a call just the the time I was told. Alan is my service rep and had a loaner car ready for me to drive.
Review on Google
Google Review
- August 07, 2023
Left by L Hoerter
Thank you for exceptional service as always
Review on Google
Google Review
- August 04, 2023
Left by Sherlock Bruce
The service technician, Scott Lambert is extremely courteous and he is also a very good service technician.
Review on Google
Review on Google
Google Review
- August 03, 2023
Left by Tara Stone
Customer service is hit or miss. It’s quite annoying to ask someone to go works here something and they just go “I don’t know” after they finish giving me what I can only describe as a dumb look in the face. Please do better.
Response from the owner Replied: Thank you for sharing your feedback. Sorry to hear about your experience. We will absolutely do better.
Review on Google
Google Review
- August 02, 2023
Left by Debbera Coleman
I was very happy with the service and professionalism I received. A Great Job was done on my S550
Response from the owner Replied: Thank so you much for your feedback. We appreciate the opportunity to assist you!
Review on Google
Google Review
- July 31, 2023
Left by Sanjay Paul
Brian Parker has been doing an amazing job from the time I have moved to Virginia through the time of this posting! He, along with his service team and appropriate staff, have given me great treatment. He gave me an E-Class vehicle to drive around while mine was being serviced and was very...
Response from the owner Replied: Wow, Sanjay, you undoubtedly are part of the Mercedes-Benz of Midlothian family! We will surely let the team know how much you appreciate their efforts. We strive to give the best customer service possible, and reviews like this motivate us to keep doing our best and confirm that we are on the right path! You are always welcome in our dealership, and we hope you visit us again very soon.
Review on Cars.com
Cars.com Review
- July 29, 2023
Left by Malik
Great experience at Mercedes Benz Midlothian. Frank was a great sales person he found the car we wanted. He explained everything about the car in detail. Great service 👍answered all the questions we asked him. He even delivered my glasses which were left in the old car to our home. Professional and...
Review on Cars.com
Cars.com Review
- July 29, 2023
Left by AJ
People at Mercedes Benz, Midlothian (Particularly Dylan and Alan) were very helpful in arranging the maintenance to be performed on a door closing issue with my GLC 300.
Review on Google
Google Review
- July 28, 2023
Left by Taleak Harris
Had an awesome experience today with Rick. Really great guy with a positive attitude and he wants what’s best for the customer. If you need to get your vehicle serviced at Mercedes, ask for Rick.
Response from the owner Replied: Thank you Taleak! We appreciate your feedback and kind words about Rick!
Review on Google
Google Review
- July 28, 2023
Left by Joseph Johnson
Response from the owner Replied: Thank you so much for your feedback! Glad we provided you with excellent service!!
Review on Google
Review on Google
Google Review
- July 25, 2023
Left by DiabeticSteve
Beyond helpful, quick with their work and quick to contact you when they’re ready.
Response from the owner Replied: Thank you for the feedback!! Glad we were able to assist!!
Review on Google
Google Review
- July 25, 2023
Left by Mark Rich
Alan Mansfield did a great job: professional and friendly.
Response from the owner Replied: Thank you for the feedback Mark!!
Review on Google
Google Review
- July 25, 2023
Left by Bill Benos
Very helpful to work me in to fix a tire issue with no notice. Made my day!
Response from the owner Replied: Thank you so much for the feedback!
Review on Google
Review on Google
Google Review
- July 23, 2023
Left by john moss
amazed and thankful for your service, I will always come to you !!!!!
Review on DealerRater
DealerRater Review
- July 23, 2023
Left by ppjdrainage
Quick to get the GLB in and out. Sales helped answer and solve MBUX operation questions.
Review on Google
Review on Google
Google Review
- July 19, 2023
Left by mama Sam
Great customer service. With professional and respectful treatment. I love it. ❤️. I got my new car, that am enjoying
Review on DealerRater
DealerRater Review
- July 19, 2023
Left by Ronald H Barker
Excellent staff and excellent customer service. Work started and finished on time and with no issues. Best dealership in the state.
Review on Google
Review on Google
Google Review
- July 18, 2023
Left by Dennis Hedrick
Finally a Mercedes dealership with honesty and integrity. Scott and Bob are great in the service department for our ML 350 Bluetec. Sam, in sales, continues to help with our GLC 300. Thanks Midlothian.
Response from the owner Replied: Thank you Dennis! We appreciate your feedback!!
Review on Google
Google Review
- July 17, 2023
Left by Rob
Purchased a vehicle here and did not have the greatest experience. Was told right before I did paperwork I needed to put $500 down to hold the vehicle, also was explained to that this was a common practice. To see if this was common practice I reached out to another location and was told by another...
Response from the owner Replied: Hi Rob,I am sorry to hear about the miscommunication during your experience. We appreciate your feedback and constantly strive to be better each day.
Review on Google
Google Review
- July 16, 2023
Left by Debbie Glover
I brought my van in for a oil change and fuel filter. A software update was complete and now I have no van! No update of when I may receive my van back!!!!! It has been 4 days!! The dealership has no van for use while mine is out of commission.
Response from the owner Replied: Hi Ms Glover. We are sorry your experience started off this way but are glad we connected yesterday to find a solution. We appreciate you! We hope you have a safe and enjoyable trip!!
Review on Google
Google Review
- July 14, 2023
Left by Phil Kelsey
Service Advisor, Alan M, is the Best!
Review on Google
Google Review
- July 13, 2023
Left by O B
Be mindful of glass breakage and be prepared for a long process. Our family vehicle windshield popped and cracked to the point of beyond repair. No rock has hit it plus there is no point of breakage on any portion. The break pattern is not consistent with any single point impact. They will claim no...
Response from the owner Replied: Good morning. This is an issue that needs to be taken up with Mercedes-Benz USA directly as the dealership is here to facilitate the manufacturer’s warranty. Update:Thank you for your patience and allowing us the opportunity to help resolve the issue.
Review on Cars.com
Cars.com Review
- July 13, 2023
Left by Carolyn
I finally drove the extra distance from Richmond to Midlothian to have my Mercedes serviced. Hands down a 100% different and better experience! Thank you so much for the transparency, communication, and treating me like a valued customer. I will continue to drive the extra miles and driving time...
Review on Cars.com
Cars.com Review
- July 13, 2023
Left by fei
Compared with Mercedes-Benz of Richmond. Your service attitude is much better. It's a great experience I am happy！Thank you very much for your help.
Review on Google
Review on Google
Google Review
- July 12, 2023
Left by Brenda Tucker
Be sure to ask for Dylan Anderson. His customer service is top notch. Dylan's goal was to make us leave as happy Benz owners! Mission accomplished!
Review on Cars.com
Cars.com Review
- July 11, 2023
Left by Carl Shegog
Great you our service rep did a amazing job. My wife was vey happy to get her own vehicle. And thus was the one she wanted. She love it..
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 04, 2023
Left by Ulysses Kelly
Alan thanks for your help with my warranty your services is highly appreciated...
Review on DealerRater
DealerRater Review
- July 04, 2023
Left by Chumartin
Frank Costa did a great job of showing me the S 580e, explaining the purchase procedure and getting most of it done even before I came back to the dealership. That cut at least an hour or more off my last experience. When I got there the car was gassed up and the electric was at full power. I had to...
Review on DealerRater
DealerRater Review
- July 04, 2023
Left by twin1jg
Courtesy and attentive. Got back with everything in timely manner. Very happy with all service.
Review on DealerRater
DealerRater Review
- July 03, 2023
Left by D.Ambrose
Another amazing experience at Mercedes Benz of Midlothian. It’s my second purchase with Sam Cates and he continues to impress me. Jenna in Finance is fantastic. Thank you MB Midlothian team.
Review on DealerRater
DealerRater Review
- July 02, 2023
Left by Taylorhallllc
Sam Cates did an excellent job. He was patient with us and answered all of our questions. He is very knowledgeable of his product. You are fortunate to have him on your team. I will recommend him to all of my friends.
We can say the same for Jon Barker the Finance Mgr. He was very efficient and...
Review on Google
Google Review
- July 01, 2023
Left by david brotherton
Response from the owner Replied: Thank you David and congratulations on your new vehicle!!
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Review on Cars.com
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Review on Cars.com
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Review on Cars.com
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Review on DealerRater
DealerRater Review
- June 29, 2023
Left by Wifey1126andi
You all are very professional , I will recommend anyone to go to Mercedes in Midlo
Review on Google
Google Review
- June 29, 2023
Left by David Smith
You’re better off going to a local mechanic because these guys can’t fix anything and they may even mess your car up more. I’ve been there twice for services and both times my car ended up being more messed up smh. They tried to tell me that the first service was done somewhere else, when in fact I...
Response from the owner Replied: Mr. Smith, we are sorry to hear about your experience here. We will be contacting you today.
Review on Google
Google Review
- June 27, 2023
Left by PATTI RYAN
My salesman, Sam Cates, was extremely knowledgable and a delight to work with. I was impressed with the Midlothian location and the friendly staff. A very organized and stress-free experience.
Response from the owner Replied: Thank you so much Patti! We appreciate you and thank you for sharing your experience!!
Review on Google
Google Review
- June 25, 2023
Left by Hope Williams
From the moment I placed an inquiry online, to looking, and finally buying Michael Collins was a true professional with the greatest customer service. I am glad I am a Mercades Benz owner!
Review on Google
Review on Google
Google Review
- June 23, 2023
Left by Celesta Hicks-Williams
I have dealt with four different dealerships since I purchased my vehicle seven years ago. Mercedes-Benz of Midlothian had been the best hands down. Scott Lambert is awesome. He tells you the entire process before they service your vehicle. He also comes to check on you during the process to...
Response from the owner Replied: Thank you so much for sharing your experience Celesta! We appreciate the opportunity to assist you!
Review on DealerRater
DealerRater Review
- June 23, 2023
Left by jingandjoe
People are extremely friendly. Our casual "walking around" ended with a nice purchase of a brand new GLE350. Tink was excellent in explaining everything and Tom (finance) was very efficient taking care of the financing. Very pleasant experience.
Review on Cars.com
Cars.com Review
- June 22, 2023
Left by Shirley Shelton
I am always welcomed when I go into the Midlothian Mercedes Everyone is interested in my needs I always get tele calls to update or if more service is needed .
Review on Cars.com
Cars.com Review
- June 22, 2023
Left by smith
Once again Mercedes Benz proof why they are number
one. Good service in a timely manner makes all of the difference. Why i have to have a limit I don't know. This is one reason that i do not like to fill out these forms or survey.
Review on DealerRater
DealerRater Review
- June 22, 2023
Left by snfran
Always super friendly and knowledgeable at MB of Midlothian, they are on time and have always called if there is an issue with my car. Great experience from the purchase to having it serviced. Thanks MB of Midlothian
Review on Google
Google Review
- June 22, 2023
Left by lovely heavenly
Frankie Benz was amazing! He was a joy to work with and I highly recommend Frank at Mercedes Benzof Midlothian if you are looking for a high quality luxury vehicle with an excellent client experience 😀
Response from the owner Replied: Thank you for taking the time to share your feedback of your experience with Frank!!
Review on DealerRater
DealerRater Review
- June 20, 2023
Left by asecorp
We had the Best experience buying our GLE car. we came all the way from DC area and it was worth the trip. Very professional team, friendly and helpful especially our sales person, Ms Tink Doyle she made us feel at ease and walked us thru the process in a professional matter. Thanks Tink.
asecorp Replied: My review is accurate
Review on Google
Google Review
- June 17, 2023
Left by Destiny Clark
Great experience! very helpful and love working with Frank! He got us into a lovely 2023 C300! Thank you so much Frank. You are the best!
Review on Cars.com
Cars.com Review
- June 17, 2023
Left by Great sevice
I always find the service department to be great here. I dropped my new car off due to a nail in the tire. They patched it and were nice enough to complete recall while it was there. Friendly and efficient!!!
Review on Google
Review on DealerRater
DealerRater Review
- June 16, 2023
Left by kennard377
In 2006, I purchased a New Mercedes-Benz CLS 500 and my initial impression of your dealership was highly favorable! The Service Reps were personable, informative and attentive to both my needs and concerns. However, in my opinion, somewhere along the line that demonstrated concern for the Customer...
Review on Google
Google Review
- June 16, 2023
Left by Laura Denkers
Everything was very organized and efficient. I had service questions and parts we needed to research and they helped me figure everything out and fix it with one appointment. Top notch.
Response from the owner Replied: Thank you for the feedback!! So glad we were able to assist with your needs.
Review on DealerRater
DealerRater Review
- June 15, 2023
Left by Flurry
Frank provided great customer service and timely updates on our order. Great to work with
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- June 07, 2023
Left by David Whitehurst
Review on Google
Google Review
- June 05, 2023
Left by Jeff Qureshi
Response from the owner Replied: Jeff thank you so much for the positive feedback! You and your family are appreciated!!
Review on Google
Review on Cars.com
Cars.com Review
- June 01, 2023
Left by Kristen B.
I started looking at another dealership and left to go to Mercedes of Midlothian after being unhappy with the customer service at the other dealership. It was a great choice, and I’m so glad I did, because this was a great buying experience. My sales person, Tink, was extremely knowledgeable and...
Review on Google
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- May 28, 2023
Left by Kitty
I was able to make a Great Trade, My Sales was Very Professional and attentive to my needs.
Review on Google
Google Review
- May 22, 2023
Left by Karen Wyatt
Horrible customer service from this dealership. No phone calls from Tim for almost 3 1/2 months despite our 7 calls to him for an appointment he said was necessary for a software update. Inexcusable lack of professionalism.
Review on Google
Review on DealerRater
DealerRater Review
- May 20, 2023
Left by Morgan
Tim Spaniol was professional, courteous, explained things well and kept me informed. When I had my car towed there he helped me straight away even though I did not have an appointment.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- May 19, 2023
Left by Inspection
Got a state inspection at the dealership. Everything as done to my expectations.
Review on DealerRater
DealerRater Review
- May 17, 2023
Left by Cjshea
This was the best experience we have ever had buying a car! Over time we have probably owned not less than 30 or 40 cars, so we some experience in the realm of car dealerships. Our salesman, Frank Costa, was exceptional. He answered all our questions, and then went above and beyond to research...
Cjshea Replied: This was the best experience we have ever had buying a car! Over time we have probably owned not less than 30 or 40 cars, so we some experience in the realm of car dealerships. Our salesman, Frank Costa, was exceptional. He answered all our questions, and then went above and beyond to research our more detailed queries. He bent over backwards to make our purchase a reality. Thank you Frank and Midlothian MB!
Review on Google
Google Review
- May 15, 2023
Left by Charles Penn
I've always received first class service from MB of Midlothian. Scott Lambert is a consumate professional and always provides great feedback.
Response from the owner Replied: Thank you Charles!!
Review on Google
Google Review
- May 13, 2023
Left by William Johnson
Very friendly service department.
Review on Google
Google Review
- May 12, 2023
Left by T.S. Brumsey
Response from the owner Replied: Thank you!! Have a great weekend!
Review on Cars.com
Cars.com Review
- May 12, 2023
Left by Tonya
From ease of appointment scheduling through checkout--the experience was a pleasure. Communication was excellent. Scott was helpful and knowledgeable and made my service visit a breeze.
Review on Google
Google Review
- May 11, 2023
Left by Thomas McDonald
Would highly recommend dealing with Sam great guy made me a great deal and I love my Mercedes he got me
Review on Cars.com
Cars.com Review
- May 10, 2023
Left by Hot Girl Meg
Frank Costa is AMAZING. This is my second car that I’ve purchased from him, and my 3rd Benz from Midlothian all together. He seriously is the best. He always makes sure I walk away with what I want. His communication skills are unmatched. I had to wait for my car to make it off the boat, and he kept...
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- May 02, 2023
Left by dalaba1
Excellent service. Frank Costa even delivered the car to us---3 hours away from the dealership! Very pleased with the overall transaction!
Review on Google
Google Review
- May 02, 2023
Left by Ingrid Pettus
Brian parker and the team were great and took great care of my vehicle.
Review on Google
Review on Google
Google Review
- May 01, 2023
Left by Angie Beach
Always the best customer service, truly unmatched.
Response from the owner Replied: Thank you Angie! We appreciate you!!
Review on Google
Google Review
- May 01, 2023
Left by Zoe Spencer
Alan and the professionals at Mercedes Midlothian are everything. When I sold my sl400 after having taken it there for years, I was actually about to buy a Porsche. I went to the Porsche dealership to kind of interview them and the thought of leaving my service family scared me. It was probably...
Response from the owner Replied: Thank you so much for your comments and placing your trust in us!! We appreciate you!!
Review on Google
Google Review
- April 30, 2023
Left by Keith Dawkins
Wayne Booth the sale person was the best. He was very attentive.
Review on Google
Review on DealerRater
DealerRater Review
- April 26, 2023
Left by mdukat
Thank you very much Mr. Melton for your help and prompt response to my urgent request. Special thank you to the person who fixed it, the Tech 1110. Thank you to the entire team - the car was nice clean and pleasure to drive. THANK YOU!!!
Review on Google
Google Review
- April 25, 2023
Left by Giovonni Smith
Excellent service experience. Great communication throughout the visit.
Response from the owner Replied: Thank you so much for the feedback!
Review on DealerRater
DealerRater Review
- April 23, 2023
Left by Bob A
Friendly service department completed my recall work exactly as promised. Always a pleasure to deal with them!
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- April 19, 2023
Left by KarlH
I showed up shortly before service was closing with a nail in my run flat tire. I live an hour from dealership. They took me in and put on new tire even though it was a Saturday before closing.
Review on DealerRater
DealerRater Review
- April 19, 2023
Left by bsurider
Travis always takes care of my needs. He is very patient and listens and makes notes. He always is able to answer my questions. Spencer, the mechanic, has always worked on my cars for many years and I trust him completely. Your location is perfect and everyone is so pleasant and treats you like...
Review on Google
Review on Cars.com
Cars.com Review
- April 18, 2023
Left by Business van
Appreciate from scheduling to notification of completion the informative manner the dealership let me know step by step when to expect my work vehicle back.
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- April 13, 2023
Left by George Truesdail
Tink Doyle, our sales person, went way way beyond the call of duty to make sure everything was right with the car. It was a loaner car that I decided to buy after I had my car in for service. And I was so pleased with the entire process. This is my second Mercedes I bought from Midlothian.
Review on Google
Review on Google
Google Review
- April 09, 2023
Left by Alvin Basterfield
Great customer service with a smile and gave good details about what my car needed and fulfilled that need. The loaner was very nice 👌 and a joy to drive. Thanks for everything.
Response from the owner Replied: Thank you for the feedback and the opportunity Alvin! We appreciate you!
Review on Cars.com
Cars.com Review
- April 08, 2023
Left by Richard bk
My service rep is Tim.spaniel … he is absolutely terrific, caring , very polite and professional
My first time visit the dealership because of Tim I will recommend all my friends to make a visit to the dealership.
Review on Google
Review on Google
Google Review
- April 07, 2023
Left by Ray Daniels
Great customer service!
Response from the owner Replied: Thank you Ray!! We appreciate the opportunity to assist you!!
Review on Cars.com
Cars.com Review
- April 07, 2023
Left by Satisfied lady
Provided all I needed in an emergency situation- quick repair, customer reassurance, and timely updates. As a customer, I definitely felt that MB was totally concerned about my comfort . My
Review on Google
Google Review
- April 07, 2023
Left by Shanikque Nappier
Response from the owner Replied: Thank you Shanikque!! We appreciate you!
Review on Google
Google Review
- April 02, 2023
Left by Robert Meadows
Dylan Anderson is an excellent representative of MB of Midlothian and MB Corporate. He answered all of our questions fully & with complete candor. He responded to our requests in a timely manner & was overall very professional & helpful. The rest of the MB of Midlothian staff, including finance &...
Review on Google
Google Review
- April 01, 2023
Left by Ousphea Meth
I like shopping with Mercedes-Benz Midlothian , good service salesmen Frank is really helpful , friendly he is the best
Review on DealerRater
DealerRater Review
- April 01, 2023
Left by Email
Everyone was polite and offered us coffee or water, but long waits sitting in an office. Service could have been better with explanations of what was going on. I do not buy cars often, and do not have a strategy for avoiding these pain points. OK, but not great.
Review on Google
Google Review
- March 31, 2023
Left by Jane Neimand
The folks at Mercedes Benz of Midlothian were polite helpful hosts to us and our camper and our dog as we found ourselves camped out there while our sprinter was successfully repaired. We were very fortunate that our breakdown happened in their service area.
Response from the owner Replied: Thank you Jane! Glad we were able to assist!!
Review on DealerRater
DealerRater Review
- March 31, 2023
Left by Gsport3
I was please with the effort put to correct the issues with my sprinter.. thank u a lot
Review on Google
Review on Google
Review on Google
Google Review
- March 30, 2023
Left by Patluri Charan
This place has amazing hospitality and great service who help and guide you in every step in finding the right car.I have to mention Frank Costa who work here and he is an excellent guy to work with if you are looking to buy a car from them.I would definitely ask for Frank if I ever have to buy a...
Response from the owner Replied: Thank you for the feedback! We appreciate you!!
Review on Google
Google Review
- March 29, 2023
Left by jeffery smith
Everything looks great, thanks for loaner car.
Review on Google
Review on Google
Google Review
- March 27, 2023
Left by Kevin Savage
Drop off and loaner were great. Pick up was another story. I had to wait for a cashier, then was told to wait at the curb for my car to be brought out. 10 minutes later I go back into the cashier, she apologizes and says the phones are down (for the past X number of months) to the area that would be...
Response from the owner Replied: Sorry for the mixup Mr. Savage and thank you for the feedback. We will utilize this to make sure it doesn’t happen again.
Review on DealerRater
DealerRater Review
- March 26, 2023
Left by Mredbird96
Travis was wonderful kept me updated the wait was a little long but he took care of me very well
Review on Google
Google Review
- March 24, 2023
Left by Arthur Liptrot
The staff at the Midlothian Mercedes Benz dealership were all polite and very professional.
Review on Google
Google Review
- March 23, 2023
Left by Lisa Garner
The person who work on my vehicle was awesomeHe went above and beyondThank you !!!!!
Review on Google
Review on Google
Google Review
- March 21, 2023
Left by Janice Marshall
Absolutely fantastic service!!!! You are all gems in our books. On a recent trip from Canada to Florida , we needed new wiper blades. The service department were very quick to help us. As well, the customer service team generously and expediently forwarded our cell phone (left behind by...
Response from the owner Replied: Thank you for sharing your experience Janice! We appreciate you taking the time to do so and happy your cell phone made it in time!!
Review on Google
Google Review
- March 21, 2023
Left by Caron “King Bigggs” Goodwin
Response from the owner Replied: Thank you for allowing us to assist you!!
Review on DealerRater
DealerRater Review
- March 19, 2023
Left by Georgeyomi
Travis Melton is a great guy , worked with him twice now and super happy to spend my money with him.
Review on Google
Google Review
- March 18, 2023
Left by Ashlyn Norford
The check engine light came on in my car over the weekend. The following Monday I called my local dealerships service center, in Charlottesville, and I was given an appointment almost a month out but was reassured that my car was safe to drive. I called the Midlothian location and within 15 minutes,...
Response from the owner Replied: Thank you Ashlyn! We appreciate the opportunity and are glad you were taken care of!!
Review on Cars.com
Cars.com Review
- March 16, 2023
Left by Happy
I have been a customer of Mercedes Benz Midlothian for over 20 years. I have never had a complaint about the service of my vehicles, past or present. The employees are professionals that care about providing the best service and ensuring your vehicle is maintained at its best. Thank you for your...
Review on Google
Google Review
- March 16, 2023
Left by Kenneth Jackson
My service here was outstanding as usual, Travis Melton was friendly and greeted me promptly when I arrived. My service was quick and well done. I am extremely satisfied.
Review on Google
Review on Google
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DealerRater Review
- March 13, 2023
Left by Kathryn
Excellent location! Frank was great! He was very patient and has followed up with us several times after the sale.
Review on Google
Review on Google
Review on Google
Google Review
- March 11, 2023
Left by Kristina SB
Unprofessional. Not recommend to visit this location. Go to another dealership where you get some help when you want to buy a car for 90K
Response from the owner Replied: Kristina,I’m sorry you had a bad experience. When did you stop by our location?
Review on Google
Review on DealerRater
DealerRater Review
- March 11, 2023
Left by James Miller
Excellent service and communication. This was a warranty work for a battery that failed leaving us stranded at the airport. The vehicle had to be towed to the dealership.
Review on Google
Review on Cars.com
Cars.com Review
- March 11, 2023
Left by Victoria
The customer service was amazing , frank was great the process was smooth. John was also amazing they both had great energy and customer service.I am enjoying my brand new car.
Review on Google
Review on DealerRater
DealerRater Review
- March 09, 2023
Left by rvakayaker
First time Mercedes purchase and I had a very seamless experience with my very knowledgeable saleswoman, Tink. I think it's a very professional dealership and I'm looking forward to a few good years with my GLE350 !!!
Review on DealerRater
DealerRater Review
- March 09, 2023
Left by Robert B Perkins
The service was great, got my car back in the time frame promised, and everything looks good.
Review on Google
Google Review
- March 09, 2023
Left by Junai Young
Review on Google
Review on Google
Google Review
- March 09, 2023
Left by China Jackson
Everyone at Mercedes of Midlothian was awesome. Special shout out to Chris, Tink, Dylan and Frank. They were all so helpful and patient. Tink was an absolute pleasure to work with.
Response from the owner Replied: Thank you for the feedback Ms Jackson! Congratulations on your new vehicle!!
Review on Google
Google Review
- March 08, 2023
Left by Gerard Green
My wife n I Sabrina keyser always get the up most service from Travis,he's honest n fair,That's why we ask 4 him when it's time 2 bring our vehicle.He should B RECOGNIZE 4 THE Professional service he all ways give,keep up the good work
Response from the owner Replied: Thank you for the feedback! We will pass this along to Travis! We appreciate you and Sabrina.
Review on Cars.com
Cars.com Review
- March 08, 2023
Left by Ron
Very short wait and kept timey advised regarding status of service, convenient and most pleasant waiting area with refreshments. Service personnel very professional and knowledgeable.
Review on Google
Review on Google
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Review on Google
Google Review
- March 06, 2023
Left by Family Auto & Trucking LLC
Dylan was so helpful!!!! He need a raise asap
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- March 03, 2023
Left by creadie84
I think having to pay $160 for a license bracket holder for the front of the car when a new car should have one furnished is a little much, but could have been misplaced by the dealer who delivered the car.
Review on Google
Review on Google
Google Review
- March 02, 2023
Left by John Kaiser
Every contact with the service department has been stellar! Timely, courteous and friendly, efficient and surprisingly affordable. I will keep coming back-
Review on Google
Google Review
- March 02, 2023
Left by Gireesh -
I wouldn’t take my Benz anywhere else. They do excellent work here
Review on Cars.com
Cars.com Review
- March 02, 2023
Left by George Penn
Travis was great to work with. He took care of me in an efficient and business like manner. My car was taken care of quickly.
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- February 23, 2023
Left by Judy Burns
It is always a pleasure to see and talk to Allan, my advisor. Competent, kind and always patient with me! Explains what will be done and if I have a problem , makes sure it is taken care of at Benz in Midlothian
Review on Cars.com
Cars.com Review
- February 23, 2023
Left by Judy Burns
It is always a pleasure to see and talk to Allan, my advisor. Competent, kind and always patient with me! Explains what will be done and if I have a problem , makes sure it is taken care of at Benz in Midlothian
Review on Google
Review on Google
Review on Google
Google Review
- February 22, 2023
Left by Kenny Holmes
Down rite good service and friendly people that work there keep up the good work
Review on Cars.com
Cars.com Review
- February 22, 2023
Left by BethyJ
I had a great experience with an awesome team for my first Mercedes purchase. From the front desk to the financing, everything about my experience put me at ease.
Review on Google
Review on Google
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Google Review
- February 21, 2023
Left by Peter Golden
Great experience with amazing customer service.
Review on Google
Review on Cars.com
Cars.com Review
- February 21, 2023
Left by Kevin H
I brought my car to MB Midlothian for a recall. They took care of it on time. I have a 2005 C230 and I take care of maintenance and minor repairs myself.
Review on Google
Review on Google
Google Review
- February 16, 2023
Left by THE SMITH FAMILY OF 6
I highly recommend Mercedes-Benz of Midlothian and any other benz dealer. The building was super amazing and has the luxury vehicle service you are looking for! Very professionally organized. I love my GL-450
Review on Cars.com
Cars.com Review
- February 16, 2023
Left by Fofo9575
Mr. Scott Lambert was very professional. He was able to ask the right questions which help determined what was going wrong with vehicle. The issue was fixed and now i am back to riding in style.
Review on DealerRater
DealerRater Review
- February 16, 2023
Left by warrenjsmith42
They have first class service the Midlothian location was amazing. I highly recommend this location!
Review on Google
Review on Google
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Google Review
- February 14, 2023
Left by Leona Baylor
The purchase went very well, I reached out to Dylan the sales rep. He was very professional and kept the lines of communication going. I love my 2023 GLB 250 fully loaded with everything I wanted.
Review on Google
Review on Cars.com
Cars.com Review
- February 11, 2023
Left by John Vivadelli
Alan Mansfield continues to provide excellent service for may GLS 550. Repairs where prompt and covered by warranty. I guess I need to add a few more words to get to the minimum of 25.
Review on Cars.com
Cars.com Review
- February 11, 2023
Left by John Vivadelli
Alan Mansfield continues to provide excellent service for may GLS 550. Repairs where prompt and covered by warranty. I guess I need to add a few more words to get to the minimum of 25.
Review on Google
Review on DealerRater
DealerRater Review
- February 11, 2023
Left by bob
The entire staff went above and beyond to find my wife the car she was looking for.
Review on Cars.com
Cars.com Review
- February 11, 2023
Left by Laverna
Above and beyond all dealerships should be like them. The whole entire staff at the excellent I strongly recommend the midlothian location. Keep up the the great work and thank you
Review on DealerRater
DealerRater Review
- February 10, 2023
Left by Brenda
This was my 1st annual inspection/oil change. The service was excellent. Everyone was extremely courteous. I would highly recommend this dealership!
Review on Cars.com
Cars.com Review
- February 08, 2023
Left by johnmooney
My wife and I recently came from out of state to purchase my car from this dealership. They rolled out the red carpet for our new car purchase. We worked with Will Turner and he was nothing short of amazing. He spent countless hours to make sure every detail of this experience was luxury for my wife...
Review on Google
Google Review
- February 05, 2023
Left by LORI LANGDON
My husband and I recently came from out of state to purchase my car from this dealership. They rolled out the red carpet for our new car purchase. We worked with Will Turner and he was nothing short of amazing. He spent countless hours to make sure every detail of this experience was luxury for my...
Review on DealerRater
DealerRater Review
- February 05, 2023
Left by mfletc1956
First purchase of a MB from this dealership. I was skeptical because there are few cars on the lot these days even though they may show 100 or so on the website. Most are "in-transit" or worse, sold.
The sales rep, Sam, though was upfront an honest about what was available. He kept us informed the...
Review on Google
Review on Google
Google Review
- February 03, 2023
Left by Diane Brown
The young man Timothy Sinoli Jr. was very helpful and professional assisting me when I came in to have my car inspected. Kudos to him. and Thank you
Review on Google
Review on DealerRater
DealerRater Review
- February 03, 2023
Left by Rva hauling
Dylan Anderson is a honest and great sales person. The Finance manager and Sales manager are also awesome and professional.
Review on Google
Google Review
- February 03, 2023
Left by Gene Corrigan
The service was performed much quicker than I expected it to, so I got my car back sooner than I thought I would. And the wash and vacuum was awesome. My 9-year-old E350 looked and smelled like new.
Review on Google
Google Review
- February 03, 2023
Left by Gene Banks
I wrote a pretty negative review a few weeks ago about sales team in this dealership. But everyone makes mistakes and you have to give everyone the ability to correct them. This Midlothian Mercedes-Benz dealership went above and beyond to fix what needed to be fixed! To the Sale manager Chris THANK...
Response from the owner Replied: Thank you Gene! We appreciate you!!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- January 28, 2023
Left by Gene Banks
I’m so disappointed with the SALES of the Dealership! I own a 450GLS and my girlfriend who is from Jamaica wanted to purchase a luxury suv as well. So we couldn’t find a pre owed 450GLS but we found a Audi Q7 that she fell in love with. We started the paper and due to the fact that my girlfriend...
Review on CarGurus
CarGurus Review
- January 27, 2023
Left by Lisa Marie
The saleswoman was great. However, the battery had to be charged before I could test drive it. Not a good sign. So No.
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- January 27, 2023
Left by Dennis Lynch
We had a wonderful experience and I really enjoyed our sales lady tink and the general manager Ryan. Very professional, and easy to work with.. would recommend both!
Review on Google
Review on Google
Review on Google
Google Review
- January 20, 2023
Left by Neal Arutunian
Friendly staff enjoyable car buying experience
Review on Edmunds.com - Service
Edmunds.com - Service Review
- January 20, 2023
Left by SanFran
having my car serviced with MB of Midlothian is the best, they are honest with assessments and do quality work, always polite and on time. The Best!
Review on Google
Review on DealerRater
DealerRater Review
- January 19, 2023
Left by dtindall4
The dealer ship did an excellent job in servicing my vehicle. The scheduling processing on-line was excellent and easy to do. The dealership kept me informed on the status of my vehicle.
Review on Google
Review on Cars.com
Cars.com Review
- January 18, 2023
Left by BJ
Customer service is always above and beyond. Thank you
MB of Midlothian for providing great service on my vehicles.
MB of Midlothian made it quick and easy when I bought the new S-580.
Review on DealerRater
DealerRater Review
- January 18, 2023
Left by Gor_Cabot1
Took our car in for it's first scheduled service. Everyone was extremely courteous and helpful and the work was completed in a timely and efficient manner.
Review on Google
Review on Google
Google Review
- January 17, 2023
Left by Imani Beckwith
Great experience! I had a wonderful hassle free time at this dealership.
Review on Google
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DealerRater Review
- January 11, 2023
Left by A Qwest
Awesome to work with would definitely recommend them. I’ll be making my next purchase with them as well.
Review on Google
Google Review
- January 11, 2023
Left by J Ramsay
My Mercedes had a recall and MB of Midlothian quickly inspected the car and had it turned around, I was treated with the utmost respect. Thank you for getting me in and out quickly and giving me the best dealership experience I have had!
Review on Google
Review on Google
Google Review
- January 09, 2023
Left by Christina Barber
Fast service fit me right in.
Review on Google
Review on Google
Google Review
- January 09, 2023
Left by Win Grant
Great car. Great experience with the purchase.
Review on Google
Review on Google
Google Review
- January 05, 2023
Left by Natasha Boston
The service department is an nightmare!! I sent my car in for A service which included All fluids to be checked and corrected. The day after I picked up my car my coolant and brake light came on. Checked the reservoirs and both were completely empty. Brought the car back to the dealership and all of...
Response from the owner Replied: Hi Natasha, sorry to hear of the difficulties you experienced after servicing with us. We do our best to make sure all issues are addressed when the vehicle is here, but these situations do happen, especially as vehicles age. If you have not done so already, please feel free to contact our Service Manager, Robert Harman, at (804) 419-9640 to see if there's anything we can do to help improve the situation.
Review on Google
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Google Review
- January 03, 2023
Left by Brisha Hicks
Chris Moss is the epitome of professional. He always kept me up to date with my build even when I didn’t ping him. He knew I was anxious about the car. Always professional, friendly and courteous. I would recommend him and the dealership in totality.
Review on Google
Google Review
- December 31, 2022
Left by mark kenny
Excellent work and service---Travis has been very helpful and honest as my service advisor. MB is expensive of course, but this group delivers great work. Also, my SUV was cleaned up nicely when I picked it up.
Review on Google
Review on Google
Review on Google
Review on CarGurus
CarGurus Review
- December 24, 2022
Left by Guru9F1QWX
Wonderful experience! Chris had the car cleaned and ready for me to drive when I arrived. The whole process there is smooth and easy. They are professional...
Review on Cars.com
Cars.com Review
- December 23, 2022
Left by Ron
Had a slow leak in a tire. Called for appointment and admin said it was considered emergency service and to just bring it in and leave it if I could. Turned out to be a nail in tire. It was safely repaired and this 350 E was back on the road.
Review on DealerRater
DealerRater Review
- December 22, 2022
Left by Morgan
Service reps are always courteous and helpful. They listen to your concerns, share them with the mechanics and offer helpful advice and/or solutions.
Review on Google
Google Review
- December 22, 2022
Left by Nelson Birchette
I have had warning error with marker lamp out. It happened randomly for years. Thought it might be the SAM module. After taking the car in, found it was the bulb socket and terminals on the bulb. Problem resolved!
Review on Google
Review on Google
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Review on Google
Google Review
- December 18, 2022
Left by terrena wallace
Customer service is amazing. Everyone is always friendly professional and knowledgeable. Whenever My wife has any issue with her Mercedes we call them and they are always on point.
Review on Google
Review on Cars.com
Cars.com Review
- December 14, 2022
Left by Robert Bell
My A service was done and completed on time. However my windshield wipers were not replaced. I like this dealership and always recommend them to our friends.
Review on DealerRater
DealerRater Review
- December 13, 2022
Left by MR
I am really pleased with the service and the personal care I always receive from Midlothian MB. I want to thank Travis for his attention to servicing my wonderful 2003 SLK 230, I hope I can keep it on the road for many more years!
Review on DealerRater
DealerRater Review
- December 12, 2022
Left by Ellen Ray
I give four stars only because I find the phone system - where I call what I think is the dealership per the internet numbers given, and get someone somewhere else, or so it seems. Otherwise, I am pleased with the service I get and the time it takes them to do it.
Review on Google
Google Review
- December 10, 2022
Left by jorge flores
Josh took good care of me, very satisfied with the experience.
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Cars.com Review
- December 04, 2022
Left by Kenneth
The entire process was first class. They took care of my vehicle, good communication and easy pick up.
They even washed and vacuumed it out. Highly recommended!
Review on DealerRater
DealerRater Review
- December 02, 2022
Left by bernicewyche
Josh was great, provided the service I needed in minimum time.
Excellent personality and an asset to your company.
Review on Google
Review on Google
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Google Review
- November 29, 2022
Left by Sherica W
I don’t even know where to begin! Anthony, the sales consultant, made my car buying experience quick and seamless at the Mercedes dealership in Midlothian, I was greeted with professionalism right from the start! The entire process was easy, quick and very warming! I had no issue talking to Anthony...
Review on Cars.com
Cars.com Review
- November 26, 2022
Left by JoAnn
The Mercedes dealership and the gentleman whom I look for to take care of my car are 100% great. Travis Melton treats his customers and their cars as if they were the only ones who came in that day. I can't ask for more than that, except a newer Mercedes, but I won't trade mine for anything!!
Review on DealerRater
DealerRater Review
- November 22, 2022
Left by Rick Hughes
MB Midlothian service is alway courteous and professional. Great service culture and I like interacting with staff.
Review on Google
Review on Cars.com
Cars.com Review
- November 19, 2022
Left by R. Coleman
Prompt, efficient service and personnel very professional and accommodating. Vehicle was ready at the stated time and had been washed. Extremely satisfied with customer and vehicle service.
Review on Google
Google Review
- November 18, 2022
Left by MS Muhammad
Thanks Josh for being an amazing advisor. From start to finish your communication was amazing. Not only did you keep me informed the entire time but u got the done right the first time. Wonderful personality and very professional at what you do. Mercedes should be happy to have u
Review on Google
Review on Google
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Cars.com Review
- November 13, 2022
Left by Renu Sharma
Really awesome place. I purchased my car here and come for service here. I had received excellent customer service upon my arrival I loved it. I needed replacement car so i can go back home. Allen the customer service person arranged it very quickly. These guys are knowledgeable and professional. I...
Review on Cars.com
Cars.com Review
- November 10, 2022
Left by Andrea Tucker
Awesome service and superb customer service!!! Mr. Fegans greeted me as soon as I arrived. His patience in answering all my questions helped me to make the right decision to purchase my vehicle.
Review on Google
Google Review
- November 08, 2022
Left by W Henley
No “problem visits”, only scheduled maintenance. Service Reps are friendly and helpful, genuinely interested in finding solutions to the occasional weird things cars do. Appointments are easy to schedule, and work has always been completed on time. Waiting areas are comfortable and a courtesy...
Review on Google
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DealerRater Review
- November 06, 2022
Left by ratkins
I enjoy the relationship with this dealer. They are kind and professional and the service addresses the issue at hand.
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Google Review
- November 05, 2022
Left by Valerie Doggett
The service team here is Awesome! Especially Scott! Fast, friendly and efficient service! My GLK 350 is 8 years young, and they treat you like the first day I bought it!!
Review on Google
Google Review
- November 05, 2022
Left by Merie Pitkin
Josh specifically was AMAZING throughout the entire time. He made sure everything was taken care of.
Review on DealerRater
DealerRater Review
- November 05, 2022
Left by Vinniewright
Always there to provide whatever is necessary! It starts at the top and goes all the way down the organization with exceptional customer service!
Review on DealerRater
DealerRater Review
- November 05, 2022
Left by goslow2012@yah
The staff from service to getting g car back was very satisfying. Thanks Mercedes-Benz
Review on DealerRater
DealerRater Review
- November 05, 2022
Left by CiCi
Everyone at the dealership from sales to service is friendly, efficient and professional. I bought my car there five years ago and have been treated like a valued customer ever since.
Review on CarGurus
Review on Google
Review on DealerRater
DealerRater Review
- October 31, 2022
Left by Susan F
Excellent customer service! They kept me informed of the status of my vehicle and made it convenient with my schedule.
Review on Google
Google Review
- October 31, 2022
Left by C
I will always use this location- bought a C-class in 2011, The customer service is attentive & you really feel their commitment to providing the best experience.
Review on Google
Google Review
- October 30, 2022
Left by Debbie Neubert
Best staff ever!! Always friendly and helpful!
Review on Edmunds.com - Service
Edmunds.com - Service Review
- October 27, 2022
Left by Jason
Josh helped me yesterday and was able to get my car fixed and inspected in one day. He was extremely professional and friendly. I really could not believe it was fixed in one day. Thank you!
Review on Edmunds.com - Service
Edmunds.com - Service Review
- October 25, 2022
Left by Sodivine
Travis is just an excellent guy down in the servicing department everyone is fast and to the point with everything . Custer service fantastic
Review on Google
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DealerRater Review
- October 22, 2022
Left by Tomdimulberry
Scott lambert does a good job! Mercedes of Midlothian listens to my concerns about my SUV
Review on Google
Review on Google
Google Review
- October 20, 2022
Left by Ismaeli Rodriguez
I walked in to the Mercedes-Benz of Midlothian to browse and research cars, since I was thinking of purchasing a new vehicle in the future. It was the first dealership I got to visit and ended up leaving with a new car.We were immediately greeted by Dylan Anderson and got tons of information on the...
Review on DealerRater
DealerRater Review
- October 20, 2022
Left by Ismaeli Rodriguez
I walked in to the Mercedes-Benz of Midlothian to browse and research cars, since I was thinking of purchasing a new vehicle in the future. It was the first dealership I got to visit and ended up leaving with a new car. We were immediately greeted by Dylan Anderson and got tons of information on the...
Review on Google
Google Review
- October 18, 2022
Left by L. Taylor
Wonderful team, and look forward to bringing in the car for future service.
Review on Google
Google Review
- October 18, 2022
Left by Mary Newton
I have an hour drive and so appreciate the quiet attractive spaces to read, the decent coffee and the fast response to getting my vehicle serviced.
Review on Google
Google Review
- October 18, 2022
Left by Jeff Moore
Everyone very professional, friendly and caring.
Review on Google
Review on Google
Google Review
- October 15, 2022
Left by Sue Allen
Highly recommend Mercedes-Benz of Midlothian. I worked with Dylan Anderson who was very knowledgeable about all the various SUVs and helped me match the perfect car. The process was fast, efficient and enjoyable!
Review on Google
Google Review
- October 14, 2022
Left by Richard Sobine
Scott Lambert the service writer was great! He lets you know about all details of the service to be performed. He is friendly, courteous and professional! Thanks Scott for another great service experience.
Review on DealerRater
DealerRater Review
- October 14, 2022
Left by aatucker63
Perfect. ♥️ Texting with service! They addressed all of my concerns and returned my vehicle in a timely manner.
Review on Google
Google Review
- October 14, 2022
Left by Don Salo
Extraordinary service experience. Scott, my Service Advisor, got me in and out of the dealership as promised. . This dealership takes prevention of the Coronavirus very seriously. All precautions and safety steps were taken and then some. Great service coupled with tremendous customer service. ...
Review on Google
Google Review
- October 13, 2022
Left by John Miles
Scott Lambert really knows and understands what it takes to take care of his customers.
Review on Cars.com
Cars.com Review
- October 13, 2022
Left by JJH
I just completed the purchase of a like new condition 2021 Mercedes Benz E450. MB of Midlothian was great. My sales pro, Dylan, was the best. He was there all the way from initial contact and final sale and stated he will be there to support my purchase after the sale.
Review on Cars.com
Cars.com Review
- October 13, 2022
Left by T. Cox
Mercedes Benz of Midlothian, Va by far has the best customer service. Josh Fogg took go care of me from start to finish. I had to have tires install and discovered my car had an open recall. He was able to get the recall taking care of also. Oh boy was I happy. So thumbs up for Mercedes Benz of...
Review on Google
Google Review
- October 11, 2022
Left by Andy Todd
Got my appointment in about 3 weeks (longer than hoped) but everything worked out great. Dropped off my car and got all recalls fixed and serviced very quickly. Thanks for your help.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- October 05, 2022
Left by J
Had to get someone's attention for help as if I were invisible. Not friendly nor welcoming. Will find another MB dealership to service my vehicles.
Response from the owner Replied: Hi J, sorry to hear you weren't happy with the service you received during your recent visit. If you haven't already, please give our service manager, Robert Harman, a call at (804) 419-9640 so we can better understand what happened and see if there's anything we can do to improve the situation.
Review on Google
Review on Google
Google Review
- October 04, 2022
Left by D D
The service and technicians are always excellent!
Review on DealerRater
DealerRater Review
- October 02, 2022
Left by mielkejd
Easy to schedule. On time, courteous staff, comfortable waiting area and professional service overall. Maintenance made easy.
Review on DealerRater
DealerRater Review
- September 29, 2022
Left by Karlad5
Alon, my sales representative, is so professional and knowledgeable. He made the process very smooth and he followed up on everything he said he would.
Review on DealerRater
DealerRater Review
- September 29, 2022
Left by mlgulino
Alan Mansfield is the dealership to me and he is professional, experienced, knowledgeable and motivated to help me every time.
Review on Google
Google Review
- September 29, 2022
Left by Brian Jackson
Staff was great. I arrived thinking I was at the right dealership and I wasn't, but that didn't matter they got my car in serviced it and had me out in under an hour. TRUE PROFESSIONALS!