Does it usually take a month to get a radiator fixed for sprinter vans at Mercedes or is that just this location?? That seems like a pretty hefty amount of time to me… it’s been sitting there since May 23rd and nothing has been done so far. Super disappointed that this is the level of service at...
Response from the owner Replied: Hi Arianna, we understand your frustration in dealing with this difficult situation. As our service advisor explained, due to the significant damage that occurred to the front of the vehicle, it will take much more than a radiator repair to return the vehicle to proper working order. It was recommended that the vehicle be taken to a body shop because they would be better equipped to resolve the many issues with the vehicle.We have acknowledged to our customers that wait times, especially on Sprinter repairs, are longer than anyone wants. We are doing everything we can to improve the situation, but everyone in our industry is struggling with the labor shortage and complex supply chain issues. All we can tell you is that we are doing everything we can to help as many customers as possible in a timely manner.