Google Review
- June 18, 2024
Left by Susan Learned
Google Review
- June 18, 2024
Left by Jill Kapadia
Regina did a great job keeping me informed throughout my recent service.
Google Review
- June 18, 2024
Left by Alroy Henderson
Google Review
- June 18, 2024
Left by Brad
This is the second vehicle we have bought from this dealer. Salesman, Ben, very attentive and kept us up to date with all the information as we went through the process. No hard sell for anything from the vehicle to the add on warranty packages when signing the papers. We actually checked out two...
Google Review
- June 15, 2024
Left by Joe Barbour
Google Review
- June 14, 2024
Left by Allcdr
Google Review
- June 13, 2024
Left by Wayne Elmore
Google Review
- June 12, 2024
Left by Warra Hugh
I went in for a 10k mile service A. Pricing is great compared from servicing in the past with many other dealerships. Easy to setup online. And I can definitely hear and feel the difference in my vehicle. Maybe even better than when I purchased my certified pre-own from another dealer and have...
Google Review
- June 12, 2024
Left by Katie McCullough
Google Review
- June 12, 2024
Left by Jillian Dalton
The service team at Mercedes Benz of Midlothian is amazing! We were visiting from out of the area when my battery warning light came on. They fit us in to replace and recalibrate the car and even got us out under the rate quote we were given. Grateful for their service and hospitality!
Response from the owner Replied: Thank you for sharing your experience! So happy we were able to take care of you in a timely manner. Please let us know if we can ever assist in the future with any needs you have.
Google Review
- June 07, 2024
Left by Keith Kilpatrick
"Best in Class" service! MB-Midlothian (MBM) was quick, thourough, and responsive to my concerns. My MBM Service Rep (Regina) saved me money and time by having the mechanic look briefly over my sunroof and kindly reassured me that the parameters of repairs were limited - without cost! Dropped off...
Edmunds.com - Sales Review
- June 07, 2024
Left by Steve F
Found a car I wanted. Gave me a fair price and the transaction went smoothly. Very easy to work with and car was as described.
Google Review
- June 07, 2024
Left by Robert Wade
Google Review
- June 06, 2024
Left by John Berry
The repair was a warranty repair, and it took a little while, but I was kept informed during the wait.
Google Review
- May 31, 2024
Left by Lee Wake
Google Review
- May 30, 2024
Left by Susan Smith
Mercedes-Benz of Midlothian is a Great Place to buy your next Mercedes! They have quality vehicles and treat you like a VIP! This is my 3rd purchase from them and I will continue to buy my future Mercedes from them!
Google Review
- May 27, 2024
Left by Kate Ragsdale
Google Review
- May 24, 2024
Left by Sherryl Punch
Don't trust them they will tell you any thing to get a sale and that Julie she doesn't answer her phone and she never returns calls your best bet is to call consumer affairs .I was at your location last month to cancel a warranty for the gap and was given the wrong information the person could at...
Response from the owner Replied: Good morning, Julie is our cashier and isn’t involved in the sales process. We do not have any record of business with you in the past two years. Let us know how we can assist you.
Google Review
- May 23, 2024
Left by Chandrakant Patel
Ben Taliafero, the salesman who helped me every step of the way in making up my decision acquiring 2024 MB 450 GLEe, the plug in hybrid. He is very knowledgeable and did not rush me into making any kind of hasty decisions. I wish him a very successful career, either here or wherever he goes.
Google Review
- May 22, 2024
Left by isiah gibbs
Google Review
- May 22, 2024
Left by J Glover
Google Review
- May 19, 2024
Left by diane ward
The service was good but I had to wait a little for the paper and my car was ready
Google Review
- May 19, 2024
Left by Susan Harris
This was the first service for my car. All the staff were welcoming and professional. The facilities were clean and comfortable. My car was ready on time with a fresh washing. Thank you for a pleasant experience.
Google Review
- May 17, 2024
Left by Molly Childress
We had a wonderful experience working with Lucas and Wil at Mercedes Benz of Midlothian. Lucas made the transaction seamless and went above and beyond expectations. I am excited about my GLS 450!
Response from the owner Replied: Thank you for your feedback Molly! We are excited for you and your GLS as well! Thank you so much for the opportunity!
Google Review
- May 17, 2024
Left by Cassandra Binion
As always, everyone is very kind and knowledgeable.
Google Review
- May 14, 2024
Left by sean yeager
Awesome place to buy a vehicle
Google Review
- May 14, 2024
Left by Dianna Bowser
Google Review
- May 14, 2024
Left by kyle tuttle
My service tech was awesome! Thanks for choosing great people!
Google Review
- May 13, 2024
Left by Betty Shelton
Response from the owner Replied: Thank you so much for your feedback Ms. Shelton
Google Review
- May 11, 2024
Left by Abby S Normal
Respectful, professional and friendly. Both the time needed for service and the bill were very close to the estimate. Service was recalls, check engine light (DPF), oil change and annual state inspection. The service manager, Alan, made sure all my technical questions were answered and promptly...
Google Review
- May 11, 2024
Left by Janet Citek
Google Review
- May 09, 2024
Left by Rose Weathers
Extremely friendly staff and my representative was very professional
Google Review
- May 09, 2024
Left by Thomas Nelson
Scott was great to work with. Very open and professional!
Response from the owner Replied: Thank you for sharing your experience with Scott!
Google Review
- May 08, 2024
Left by foday ibrahim conteh
Google Review
- May 03, 2024
Left by Todd Arrants
Bought our new GLE-450 completely online and it was an absolute breeze! Ryan and his team are great to work with, very informative, professional and knowledgeable! HIGHLY recommend Mercedes-Benz of Midlothian!!!
Response from the owner Replied: Thank you for the feedback Todd!! We appreciate the opportunity!!
Google Review
- May 03, 2024
Left by Anabel Carter
Tarek and Chris Moss were amazing.
Google Review
- May 02, 2024
Left by Alvin Basterfield
Great customer service with a smile and gave good details about what my car needed and fulfilled that need. The loaner was very nice 👌 and a joy to drive. Thanks for everything.
Response from the owner Replied: Thank you for the feedback and the opportunity Alvin! We appreciate you!
Google Review
- April 27, 2024
Left by anthony teele
Friendly and great customer service.
Google Review
- April 27, 2024
Left by Rotunda Rush
Google Review
- April 27, 2024
Left by Chante’
Google Review
- April 26, 2024
Left by Ross Disney
Response from the owner Replied: Ross, thank you for taking the time to leave us a 5-star review. We appreciate your visit and support by helping spread the word about your great experience at Mercedes-Benz of Midlothian. We will make sure Brent Trimmer and the team know how you value their efforts in making the purchasing process as smooth as possible. We hope to see you soon around our dealer.
Google Review
- April 26, 2024
Left by verna crick
Lucas was a great salesman. Very pleasant, professional and knowledgeable.
Google Review
- April 25, 2024
Left by Gregory Jones
The Midlothian location is always professional and welcoming.
Google Review
- April 24, 2024
Left by James Holmes
Google Review
- April 22, 2024
Left by Reginald France
Google Review
- April 21, 2024
Left by Steve Hayward
Google Review
- April 19, 2024
Left by Katherine Doyle
Google Review
- April 19, 2024
Left by Phillip
Google Review
- April 18, 2024
Left by Kevin Savage
Drop off and loaner were great. Pick up was another story. I had to wait for a cashier, then was told to wait at the curb for my car to be brought out. 10 minutes later I go back into the cashier, she apologizes and says the phones are down (for the past X number of months) to the area that would be...
Response from the owner Replied: Thank you for your feedback Mr. Savage.
Google Review
- April 18, 2024
Left by Cj Shea
Google Review
- April 15, 2024
Left by Randy Lucero
Google Review
- April 14, 2024
Left by Ed Steadman
Great service and explanation of service. Only issue is loaner/rental when service is more than 24-hours. As a Mercedes Benz owner, I would be amenable to paying for this service as an add-on.
Google Review
- April 12, 2024
Left by Justin W
For the second time interior molding trim has ripped on a 2022 C300 I bought brand new from this dealership. I called in to make an appointment to get this fixed and my state inspection and asked for a loaner but was told I couldn’t get a loaner due to it being a “simple” service. Simple assuming...
Response from the owner Replied: Justin,We will give you a call to help find a solution.
Google Review
- April 12, 2024
Left by Deborah Brown-Walker
Google Review
- April 11, 2024
Left by Faith Ruley
The service is unbelievable!! Nice and they make you feel like family
Response from the owner Replied: Thank you Faith!!
Google Review
- April 10, 2024
Left by Phyllis Baskerville
Very timely appointment...in and out with no problem.
Response from the owner Replied: Thank you for your feedback Phyllis!
Google Review
- April 10, 2024
Left by Silvana Mustak
Google Review
- April 07, 2024
Left by pepa stevek
Enjoy your great coffee and drinks from their machine as they wow you with cold bottled waters as though you are royalty and groom you for their high interest rates and unnecessary warranties. Went there for a used car and was amazed at the different stories I heard ....one lie after another .......
Response from the owner Replied: Good morning. Thank you for your feedback. We do not have any record of your visit to our store. Let us know if we can be of assistance.
DealerRater Review
- April 07, 2024
Left by NANAVAL3
Excellent service manager, Scott . He provided us with great service and in a timely manner. Helpful and answered all questions, very knowledgeable. He is the best.
DealerRater Review
- April 07, 2024
Left by mackeynet
Service Advisor Rick Nelson did a great job welcoming us for our first time visit to your service department. Rick fully explained the process in a very friendly way.
Google Review
- April 06, 2024
Left by Jane Olsson
The individual who helped us was fantastic and personable. I really like the car, just not in black or white, lol. Thank you!!
Response from the owner Replied: Good afternoon and thanks for sharing your experience. We may havce access to other colors. Let us know if you would like us to explore what options are available. Thanks so much. If email is easier, please reach out to salesmanagers@mbofmidlothian.com
DealerRater Review
- April 06, 2024
Left by KAYROY
Ben was fantastic with us. Everyone there is wonderful been doing business there a long time
DealerRater Review
- April 06, 2024
Left by SHARON.BRINKLEY
I was charged a fee for using my credit card to pay my bill. This was not the practice in the past.
DealerRater Review
- April 06, 2024
Left by R rush
Lucas was amazing! He went over and beyond to get me in the vehicle I wanted. Out of all of the years of buying cars Lucas has been the best salesman I’ve ever had.
DealerRater Review
- April 06, 2024
Left by JARHEAD79
Friendly faces good atmosphere and very professional, also good snacks, not a lot of wait time
Google Review
- April 05, 2024
Left by Jon West
Fantastic experience here. Alan Mansfield did a great job taking care of us.
Response from the owner Replied: Thank you for sharing your experience with Alan. We appreciate it!!
DealerRater Review
- April 05, 2024
Left by Sodivine
This location has always done a fantastic job servicing both my Mercedes Benz. SUV and car. They are always professional and get the job done right the first time . Thank You Travis Melton at Mercedes Benz of Midlothian .
DealerRater Review
- April 05, 2024
Left by Sodivine
This location is absolutely fantastic!!! I have always been treated right here and they have always addressed and handled all areas of my vehicles concerns ,Thank You
Google Review
- April 04, 2024
Left by Roxanne Mclane
DealerRater Review
- April 01, 2024
Left by SHIRLEY.GOODMAN
The Customer Service was great. Very friendly and efficient. They listen and addressed all my concerns.
DealerRater Review
- March 31, 2024
Left by MCLANE3
Brent was so patient! I was back and forth for a little bit. I never felt pressured He answered all my questions. Jenna in finance was amazing as well. Very quick and easy buying process.
DealerRater Review
- March 31, 2024
Left by ALICIADAVISON35
Staff are very friendly and helpful! Service was quick. The store is in a great location.
DealerRater Review
- March 31, 2024
Left by DALE7734
Currently receiving good service here at this location. Thanks for prompt services rendered. Mr. Nelson is definitely a people person! Thanks
DealerRater Review
- March 31, 2024
Left by s wray
Sam provided excellent customer service throughout the entire process. He was incredibly communicative, and knowledgeable about the vehicle. He went above and beyond to find me the perfect vehicle. He was incredibly helpful and patient in explaining all of the features of the car.
DealerRater Review
- March 31, 2024
Left by dsakol
Dylan was very professional and a pleasure transacting with him. Did what he said he would do.....
DealerRater Review
- March 30, 2024
Left by WELEASEBYTEL
Pleasant,straight forward and to the point of getting the job done right! Customer service, first! Great job team and thank you!
DealerRater Review
- March 30, 2024
Left by HEROHARONIAN
I don’t expect to pay CC fees for using CC to pay for my car services. If think it’s very petty of MB.
DealerRater Review
- March 29, 2024
Left by franki60
The Service Department was speedy and efficient in taking care of my State Inspection. I had a family medical issue I had to address therefore I needed my service completed as soon as possible. It was ready to go in record time. Thank you.
Cars.com Review
- March 29, 2024
Left by Khay B
This is my 3rd vehicle from mercedes of midlothian! I decided to get a new car spur of the moment. Frank and his team were amazing and patient with me! I love my new car.
DealerRater Review
- March 28, 2024
Left by Judy Burns
Alan Mansfield, service department is the best service advisor I have dealt with in Midlothian. Knowledgeable, patient, kind. Miss Mr.Ron West, g m
DealerRater Review
- March 28, 2024
Left by deshort13
Was very disappointed in the $1,132 surprise Perma Plate charge that was never clearly explained.
Google Review
- March 27, 2024
Left by Paul Kidd
Brian Parker and the service technicians serviced my car got me out the door, good job gentleman! Thank you Drew Bates.
Response from the owner Replied: Thank you Paul. We are glad Scott and our team took great care of you!
Google Review
- March 27, 2024
Left by Greg Prince
DealerRater Review
- March 27, 2024
Left by Capital Home Vet
The service is always punctual with great communication! Scott Lambert is very helpful and explains everything thoroughly.
Cars.com Review
- March 26, 2024
Left by Paul Blocher
Brent was an awesome salesperson and made the whole vehicle experience so easy I have purchased other vehicles and it was not a fun experience
Cars.com Review
- March 26, 2024
Left by Ardee Langford
I was pleased with the service that was done to my vehicle. The workers were friendly and helpful and the work was completed in a timely fashion.
Google Review
- March 26, 2024
Left by Jasmine Gamby
Travis is a true professional and he kept me abreast throughout the service process . The staff at the dealership were also polite and very professional . I will definitely continue to bring my Mercedes to them for my service needs
Response from the owner Replied: Thank you for your feedback Jasmine! We appreciate the opportunity you provided us and are glad Travis took great care of you.
DealerRater Review
- March 25, 2024
Left by JWBARKLEY
Professional and courteous service. Communication was prompt and consistent throughout the entire repair. Very easy to work with.
DealerRater Review
- March 25, 2024
Left by MAWANDO
I think the service department representative Rick I was very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would highly recommend Rick to all.
DealerRater Review
- March 24, 2024
Left by MCALVIN
The salesman was very knowledgeable. Overall he ensured that we were informed about the status of our order throughout the process.
DealerRater Review
- March 23, 2024
Left by mhxtwo
Mercedes Benz of Midlothian was personable, accommodating and very professional. I would highly recommend them!
Google Review
- March 22, 2024
Left by Paul Wilson
Google Review
- March 21, 2024
Left by Randy Harritan
Everything was done as described. I was very happy. Brian worked us in and we are grateful for that.
DealerRater Review
- March 21, 2024
Left by shazmike
Lucas made the entire experience a pleasure. He is extremely knowledgeable and worked patiently with us to find the right vehicle. This was the best experience we have had buying a new car.
DealerRater Review
- March 20, 2024
Left by paulwilson586
Lucas contacted me when I was looking on the dealerships website for a replacement vehicle for my wife. This is the second vehicle I have purchased within the last six months.
Google Review
- March 16, 2024
Left by Arlette Foster
On time and personable personnel
Google Review
- March 16, 2024
Left by Shaun
I would like to extend my sincere appreciation to Dylan Anderson, for his extraordinary support and assistance during my recent acquisition of a new Mercedes Benz. His professionalism, coupled with his extensive product knowledge and dedication to customer satisfaction, truly set the bar high.From...
Google Review
- March 15, 2024
Left by Nathan West
Google Review
- March 15, 2024
Left by Z. Bayer
This was our second purchase with MB Midlo in less than 18 months. Both experiences were outstanding and influenced our staying with the brand. On this experience (March 2024) we worked with Brent Trimmer to find a pre-owned GLE 350 that was quite specific in features required. Brent was...
Google Review
- March 15, 2024
Left by R J Jones
New ownership. Price gauging even with method of payments. Charge 3% use a card. The fees paid to service/purchase these vehicles as customer you should not be charged 3% fee to use a card. New ownership service A& b rates has gone up to 1000.00 service. New ownership charges 300.00 more...
Google Review
- March 15, 2024
Left by Andrea McNulty
Fast & efficient service. Pleasant staff.
Google Review
- March 14, 2024
Left by Dana Murphy
I was happy with the service because it was covered by my warranty. Otherwise the bloated price of Mercedes services are over the top! I was never called to tell me my part was in. I had to call. Left a message for a callback with Rick that was never returned. He gave me a hogwash reason about...
Edmunds.com - Sales Review
- March 14, 2024
Left by Anna Moore
Lucas was the best person to work with. He was patient, resourceful, and understanding, and he helped me find my dream car. Without him, I would have walked away without a car. But he was so hands-on, and listened to everything I wanted and needed, and found me the perfect car. Thank you, Lucas!
Google Review
- March 12, 2024
Left by Stacy Brown
Google Review
- March 12, 2024
Left by Kevin Rahl
Google Review
- March 12, 2024
Left by Christopher Omoleye
Interesting
Google Review
- March 12, 2024
Left by Joyce Powell
Google Review
- March 12, 2024
Left by Clarence Hargrove
Google Review
- March 12, 2024
Left by Kristen Newman
Frederic Nelson was such a great help. He walked me through explaining what would be completed at my maintenance appointment.
Google Review
- March 12, 2024
Left by Nazyia McGeorge
Sam was incredibly helpful and the overall experience was quick and easy.
Google Review
- March 05, 2024
Left by Martha Bates
Google Review
- March 05, 2024
Left by Elaine Boone
Google Review
- March 05, 2024
Left by David McKinney
Google Review
- March 05, 2024
Left by Adnan Snow
Cars.com Review
- March 05, 2024
Left by Don Barber
My wife and I recently purchased a Mercedes GLE 350. Ron Harris understood our time constraints and made the entire process very quick and easy. Highly recommend Ron and the staff at Mercedes-Benz of Midlothian.
DealerRater Review
- March 05, 2024
Left by willbobo42
Scott was very helpful and informative. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful.
Cars.com Review
- March 02, 2024
Left by Happy
I have owned MB for over 20 years and know that MB of Midlothian is the only dealership I will consistently buy and service my car. Great team of people from sales specialists, office support, and the folks that keep all the vehicles rolling in the Service Department. They are all 5-stars. Thank...
DealerRater Review
- February 29, 2024
Left by jttoy601
All were welcoming and friendly. We love Sam! He is thorough with details and answered all questions we had...and its all done with charm and he has such a great personality. A great experience!
Google Review
- February 29, 2024
Left by Jonathan Hua Yang
As usual exceptional people at Benz Midlo service especially Ric Nelson, thank you sir.
Google Review
- February 27, 2024
Left by Luis Luna
DealerRater Review
- February 25, 2024
Left by Tahoe
Excellent work done by Scott Bruington. Was very easy process and will definitely leverage their services again
Google Review
- February 24, 2024
Left by Cheryl DeAntonio
CarGurus Review
- February 23, 2024
Left by J
was sold
Edmunds.com - Service Review
- February 23, 2024
Left by Ron Barker
Tim Lyons was outstanding with finding a solution to my issue. Excellent troubleshooting skills and communication with me along the way.
Google Review
- February 23, 2024
Left by Tahj Hite
Great environment all around and nice staff. They are willing to help you find what’s best for yourself.
Google Review
- February 22, 2024
Left by Brenda White
Google Review
- February 22, 2024
Left by Travis Wilburn
I've now purchased 6 vehicles from MB Midlothian and more specifically from Wayne Booth who has been with me the last 10 years. I called last night and said I need a car and I need it Charlottesville, before end of business the next day. Wayne hand delivered the vehicle!
Response from the owner Replied: Thank you for the repeat opportunities, loyalty, and continued support Travis!!
Cars.com Review
- February 21, 2024
Left by Oldnbold
We went to MB of Midlothian to test drive several models, new and used. We had Lucas Wadsworth as our Sales Rep and very happy with him. He helped us 'build' a 2024 model and then compared it with a new 2023 model. We decided on the 23 E350 and drove it off the lot that evening. A great overall...
DealerRater Review
- February 20, 2024
Left by Dee
Service was professional and timely. The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and initial review of the work needing to be done. Seeing what the technician sees and the recommendations are a great...
Google Review
- February 17, 2024
Left by Samantha Newman
My service advisor provided exceptional customer service!!
Google Review
- February 14, 2024
Left by leonard harris
Response from the owner Replied: Leonard, we will surely let Travis know about your positive review of his service. Thank you for taking the time to leave us a 5-star review!
Google Review
- February 14, 2024
Left by ARB Roof Reseal & Pressure Washing
Scott Lambert has consistently provided my with a smooth, friendly and honest customer experience.
Google Review
- February 14, 2024
Left by Martin Shaun
Great experience. Ron in web sales was great and he made buying a car long distance a pleasure.
Google Review
- February 13, 2024
Left by The Griffin's
Very kind service lead. Appreciate his kindness and concern.
Google Review
- February 13, 2024
Left by Diane Brown
The young man Timothy Sinoli Jr. was very helpful and professional assisting me when I came in to have my car inspected. Kudos to him. and Thank you
CarGurus Review
- February 13, 2024
Left by Brittany
Lucas was very helpful!
Google Review
- February 12, 2024
Left by Shannon Reynolds
Google Review
- February 11, 2024
Left by Ruby Ruby
Google Review
- February 08, 2024
Left by Colleen Kanner
Having just recently bought an EQB350 from Dylan Anderson I called on him for further assistance on the vehicle’s Navigation process. Not only did he assist me over the phone he also suggested to give me a refresher in person to go over my questions. This is above and beyond and made me confident...
Response from the owner Replied: Thank you so much for providing your feedback on your experience with Dylan! We appreciate you and will always be here for any assistance you need.
Google Review
- February 08, 2024
Left by lena tsoni
DealerRater Review
- February 07, 2024
Left by barbramclaughlin
Very professional and caring people. They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommend.
Cars.com Review
- February 06, 2024
Left by Juana mojica
Satisfied will recommend , very helpful , understood my problem with my car Travis my advisor took care the needs of my car Will bring my car again on this location
Google Review
- February 05, 2024
Left by Ford Brandis
Google Review
- February 02, 2024
Left by Raina Zakeri
Great customer service. Would recommend.
Response from the owner Replied: Thank you Raina! Enjoy your new ride!!
DealerRater Review
- February 01, 2024
Left by Ted C
Travis had the situation identified and resolved quickly. I drive pass another MB service department to come to Midlothian for service.
DealerRater Review
- February 01, 2024
Left by Kim
Tink was so helpful and knowledgeable about what I needed to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car.
Cars.com Review
- January 31, 2024
Left by JKT
Very easy to deal with. Your greeted when you walk in. The service people are great. They have a nice and comfortable waiting area with TV's.
Google Review
- January 31, 2024
Left by Renee Tierney
Response from the owner Replied: Thank you Ms. Tierney! We appreciate the feedback and the opportunity to assist you.
Google Review
- January 31, 2024
Left by LEVERN HOLLAND
The people in the service department is so kind and informative.
Response from the owner Replied: Thank you for sharing your feedback and for placing your trust in our team.
Google Review
- January 31, 2024
Left by Emmanuel Cobb
I want to extend my gratitude to Sam Cates for his professionalism and expertise. His knowledge and guidance truly made our buying experience a great one, and I am thankful for his assistance throughout the process.
Response from the owner Replied: Thank you for sharing your feedback Mr. Cobb. We appreciate it!
Google Review
- January 30, 2024
Left by Cindy Wharton
Great service as always. Just in for an inspection. They got me in quickly for an appointment, and had my car ready before I requested! Clean, professional, efficient!
Response from the owner Replied: Thank you so much for your feedback Ms. Wharton! Thank you for your continued trust in our team!
Google Review
- January 30, 2024
Left by Mark Lewis
We bought a preowned vehicle from Frank Costa and had a great experience. The costumer service is outstanding. Frank and his team went above and beyond and I’m very confident we got a good vehicle. I would highly recommend checking out their inventory and talking to Frank if you are in search of...
Response from the owner Replied: Thank you Mr. Lewis! We appreciate your feedback on Frank and our team. Please let us know if you need anything at anytime.
Google Review
- January 30, 2024
Left by Melissa Sheets
Great communication and service.
Response from the owner Replied: Thank you for your feedback. We appreciate the opportunity to assist you.
Google Review
- January 28, 2024
Left by Pamela Johnson
Cars.com Review
- January 26, 2024
Left by Western Goochland Customer
As a long-term customer of Midlothian Mercedes-Benz, I remain satisfied with the service. Special commendation to Travis Melton for his always professional and friendly manner.
Google Review
- January 26, 2024
Left by Douglas Atkins
We have a very good experience. We inquired about a car online and get multiple people at the dealership to respond. When one was out, someone else stepped in and took care of us. Real team effort! Very happy with our purchase. Great first car for our daughter.
Response from the owner Replied: Mr. Atkins,Thank you for sharing your experience with us and thank you for the opportunity!!
Google Review
- January 26, 2024
Left by Sha Coleman (Personal)
Amazing service!
Response from the owner Replied: Thank you so much for providing feeback on your experience with us. We appreciate it.
Google Review
- January 21, 2024
Left by Chris Richardson
Google Review
- January 19, 2024
Left by Rosa Thorne
Google Review
- January 19, 2024
Left by Christine Greenberg
Lucas was incredibly helpful, kind and informative! Thank you for a great experience! :)
Google Review
- January 19, 2024
Left by Corey Taylor
DealerRater Review
- January 19, 2024
Left by Dkuhn333
Service Manager Wilder made things right with a mistake. Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make customers pay this charge as this is your problem or war between corporations (Mercedes and Credit...
DealerRater Review
- January 19, 2024
Left by Pcansandee
The service manager communicated with me about concerns that I expressed. My car was ready in a timely manner.
Google Review
- January 18, 2024
Left by Herman Jones
Google Review
- January 18, 2024
Left by Michael Carlock
Everyone was so friendly and knowledgeable. Wil the manager was great to work with. Sam the sales associate went over Every detail of the car with us. Robert the inventory manager found us the perfect car. Jon made the financing process so easy. We will be back for sure. The staff at mercedes benz...
Response from the owner Replied: Thank you for sharing your experience with our team Mr. Carlock. We appreciate your trust in us.
Google Review
- January 18, 2024
Left by Kay
Google Review
- January 17, 2024
Left by Barbara John
Google Review
- January 16, 2024
Left by Regina Scott
Overall, really good service, but it does comes at a premium price.
Google Review
- January 15, 2024
Left by Cecelia Jones
Google Review
- January 14, 2024
Left by Robert Boothe
Google Review
- January 14, 2024
Left by Mehul Patel
Teresa was phenomenal!
DealerRater Review
- January 13, 2024
Left by rodneylesine
It was a true pleasure to deal with Rick Nelson was exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking at me and not listening to me. Speaking with someone that doesn't talk to you like you are an...
Google Review
- January 12, 2024
Left by Ricky Coley
Staff very friendly and nice. Everything was right on time.
Google Review
- January 12, 2024
Left by Thomas Dwyer
Google Review
- January 10, 2024
Left by Gail Tompkins
My husband and I decided to buy a Mercedes while out running errands. Our sales person (Tink) was outstanding! She worked with us to assess our needs and put us in a beautiful car. She also helped to get us a fair deal on our trade-in. She really made the entire process smooth, efficient and a...
Response from the owner Replied: Deciding on buying a Mercedes-Benz while out running errands sounds like a perfect plan to us. Congratulations on your new car, Gail! Reading about your 5-star buying experience with Tink delights us. We look forward to seeing you at Mercedes-Benz of Midlothian again very soon.
Google Review
- January 10, 2024
Left by alex bowles
Amazing service and great staff
Response from the owner Replied: Thank you Alex!
Google Review
- January 09, 2024
Left by liz henderson
Excellent Service
Response from the owner Replied: Thank you Liz! We appreciate your feedback.
Google Review
- January 09, 2024
Left by ronnie reams
Response from the owner Replied: Ronnie,Good morning. Can you elaborate on your review? I can’t find any records with your name in our system.
Google Review
- January 09, 2024
Left by Michael Landis
Purchase process was made easy, stressless and enjoyable.
Google Review
- January 07, 2024
Left by Patsy Pulley
Very small issue. It was taken care of quickly and professionally.Thanks MBofMidlothian!
DealerRater Review
- January 05, 2024
Left by danabooker40
Exceptional customer service! Travis has been a very professional, responsive, and informative service advisor for over 4 years.
Google Review
- January 04, 2024
Left by Gwendolyn Reynolds
Rick Nelson really made the experience an understanding as well as well informed details of what was needed to complete the sale.Kind - patient and considerate from the start to finish Rick was a Gem!!🌟Love ride of this vehicle and style!!Gwendolyn Reynolds5th Mercedes!!!!!
Edmunds.com - Service Review
- January 04, 2024
Left by Norm
Outstanding customer service. Service completed in a timely matter. Let me know what was going on every step of the way.
Google Review
- January 03, 2024
Left by Brian English
Kept me upto date and were very helpful
Google Review
- January 03, 2024
Left by Amy Hague
DealerRater Review
- January 03, 2024
Left by beverlyejacobs
I enjoyed my time in the dealership! Theresa was very accommodating and personable. I enjoyed her company
DealerRater Review
- January 03, 2024
Left by abeyshan
The initial contact was friendly. The sales person has provided info in timely manner and no pressure was given to buy the vehicle. The negotiation was friendly and straightforward. I am very much happy with the experience. Thank you all involved with the transaction.
Google Review
- December 30, 2023
Left by Ashley Knight
Quick and efficient! First time at Mercedes of Midlothian after moving from KY and it’s the first service I’ve had where I didn’t feel like my advisor was trying to sell/add on everything under the sun. Diagnosed my vehicle and fixed it in less than 12 hours. Travis was great from start to finish....
Response from the owner Replied: Thank you for sharing your experience Ashley and welcome to Virginia!!
Google Review
- December 30, 2023
Left by Francis Sakponou
DealerRater Review
- December 29, 2023
Left by blleta
Top notched service, I really was impressed with the expedient service of the person who handled my emergency.
Google Review
- December 28, 2023
Left by Shari Hicks
Alan is the BEST rep!
Response from the owner Replied: Thank you for sharing your feedback about Alan! We are lucky to have him on our team and to have you as a client. Thank you Shari.
Google Review
- December 27, 2023
Left by Brian Baker
Ron is a great salesman to work with
Google Review
- December 27, 2023
Left by B B
Google Review
- December 24, 2023
Left by Sandy Tarant
Terrific service that truly exceeded my expectations. The dealership doesnt merely sercvice the car, they take care of their customers.I had a problem recently with my car. Words cannot express my gratitude for the extraordinary service I received, going way beyond anything a person would expect...
Google Review
- December 24, 2023
Left by Vinay K
Google Review
- December 23, 2023
Left by Sean Mirza
Thank you …..
Response from the owner Replied: You’re welcome and thank you!! Happy Holiday’s!!
DealerRater Review
- December 23, 2023
Left by SDH
Thanks for the service. Happy Holidays to the Mercedes Benz team at the Midlothian location
Google Review
- December 22, 2023
Left by Jay Patel
Google Review
- December 22, 2023
Left by Brownskinn QT
CarGurus Review
- December 20, 2023
Left by Mer1971
Answered all my questions.
DealerRater Review
- December 20, 2023
Left by Pwolst619
Great buying experience! Frank Costa was super helpful and very knowledgeable! I am super happy w/the purchase and my CPO!
Google Review
- December 17, 2023
Left by jung lauren
Google Review
- December 17, 2023
Left by Terry Flournoy
Cars.com Review
- December 17, 2023
Left by Mike
Customer parking around dealership is horrendous. New cars parked opposing traffic flow around service dept check-in. Vendor vehicles blocking traffic flow leaving barely a single lane to maneuver around the dealership. Fortunately, service quality was great after getting past service writers who...
DealerRater Review
- December 16, 2023
Left by E350 Owner
Scott was excellent and very thorough with my visit explaining the costs of the car repairs needed.
CarGurus Review
- December 15, 2023
Left by GuruDZXJCY
Frank was amazing and communicated through every step of the process! We were able to submit payment and schedule delivery in a matter of days.
DealerRater Review
- December 15, 2023
Left by diesel guy
Excellent service advisors, Work completed as scheduled without issues. No complaints. Never an upsell. If you know exactly what you want done, there is no pressure to have additional work done. However, the mechanic will check the entire vehicle and give you a good idea when other service is...
DealerRater Review
- December 15, 2023
Left by Debbie Thomas
My service advisor, Allan was prompt and communicated my service needs and was polite and courteous as always.
Google Review
- December 15, 2023
Left by Steve Davenport
Customer service at the Midlothian branch is out of this world. Everyone is so polite and will help anyway they can. Not like the West Broad location, which is the complete opposite.
Response from the owner Replied: Thank you so much for taking time out of your day to share your experience with us. We are delighted for the opportunities to assist you.
Google Review
- December 14, 2023
Left by Reggie Williams
First time taking my older 2002 Mercedes to the dealership in years and the experience could not have been better. Special thanks to the staff that detailed the car as if it was a brand new Mercedes.
DealerRater Review
- December 12, 2023
Left by Customer
Fast and efficient, polite and courteous, included a courtesy car for my use. Thorough well done service what you’d expect from Mercedes-Benz.
Cars.com Review
- December 12, 2023
Left by William Nash
Needed help regarding a dysfunctional electric windows on the drivers side and they found the part that I needed in pronto fashion. Got great service from the service advisor to management. It could not have gone better! Five stars to you guys!
Google Review
- December 11, 2023
Left by michael Hill
Google Review
- December 09, 2023
Left by sylvester Brown
Cars.com Review
- December 09, 2023
Left by Michelle Nhambure
Chris and Rick are the ultimate professionals. My car was slightly damaged by another driver. After receiving my car from the shop, I wanted this dealership to check for craftsmanship. Chris responded within two hours and I had my appointment within 24 hours. It was a major relief! Because of these...
Cars.com Review
- December 09, 2023
Left by Steve Petock
The team at Mercedes Midlothian replaced brake pads and rotors to get at a reoccurring issue with the brakes sticking to the rotors when wet and parked overnight. I appreciate their patience!
Google Review
- December 08, 2023
Left by Kathi Slayman
DealerRater Review
- December 08, 2023
Left by drbean1
Everyone is friendly and accommodating. Wayne is a great "no pressure" salesman. I felt the dealership was fair with our trade. The buying process was less stressful than usual. Very responsive afterward when we ran into a snag with the car's computer system.
DealerRater Review
- December 02, 2023
Left by jbelinda80
Dylan was very patient and his presentations were informative. He continues to answer questions when needed.
DealerRater Review
- November 30, 2023
Left by GloriaKeeton
Have been dealing with this dealership for over 12 years with always great and fair service. We have enjoyed the SUV so much we knew we’d be back for a new one.
DealerRater Review
- November 28, 2023
Left by COdyssey
I had the pleasure of working with Dylan Anderson as well as Lucas Wadsworth. Both have surpassed my expectations, demonstrating exceptional professionalism, kindness, and attentiveness. As Dylan was my salesperson at the time, every inquiry and request has been promptly and comprehensively...
Google Review
- November 16, 2023
Left by Marie Witcher
They have to much junk around.I havenever seen the outside of this placelook like Sandford and Son.
DealerRater Review
- November 02, 2023
Left by Bill.Eubank
We purchased (2) vehicles and the process flowed well and Wayne provided an exceptional experience.I would recommend Wayne and the dealership.
Google Review
- November 01, 2023
Left by Caleb Comics and vlog
I was working a deal for a preowned eqb and was going to go ahead with the purchase. I was told that another party was interested in the car on Saturday so Monday morning I had the funds ready to make the purchase. I was told I had first dib since I was interested first but this dealership sold...
Response from the owner Replied: Good afternoon,We apologize for the experience. We have been trying to contact you about some available options. Please give us a call at your convenience.
DealerRater Review
- October 30, 2023
Left by paulwilson586
The experience at Midlothian Mercedes was fantastic. My wife was completely satisfied with the office and kindness of the personnel
Google Review
- October 20, 2023
Left by Jeff Carraux
Took my car to this dealer as the start/ stop feature was not working correctly, they cleared a code and told me to bring it back if the problem persisted, and have the battery replaced. Problem persisted and brought the car in. Gave the service rep my number and told him to call me ( Rick). He...
DealerRater Review
- October 19, 2023
Left by Helen Davison
We didn’t expect everyone we came in contact with at Mercedes to be so kind. Our sales guy, Sam, was so knowledgeable about the car and was forthcoming about all questions. We never felt pressured which was important to us. The Mercedes c class was just what we wanted. Sam must have known this...
Google Review
- October 19, 2023
Left by Wb Wick
Does my car off this morning and except for no one even saying good morningIt was fine.Drive the car in the guy that directed me time me who to see, name, and he's in that office.. that was itThe guy came out and said, I'll be right in.They are taking good care of my car, but that's the first...
Google Review
- October 16, 2023
Left by mrheating andac
Great facility awesome service takes good care of my MB
Google Review
- October 15, 2023
Left by Kevin Rearick
Friday 4am, my friend and I set out from Indiana on a kiteboarding trip to the outer banks in my Sprinter. Halfway through West Virginia, the check engine lamp light up and the vehicle enter "limp" mode. My friend started calling dealerships between Beckley WV and Hatteras NC. Fortunately,...
Response from the owner Replied: Kevin,Thank you for taking the time to provide feedback on your experience with us. We are happy we were able to get you back on the road as quickly as possible.
Google Review
- October 14, 2023
Left by Tshika Jones
Cars.com Review
- October 14, 2023
Left by Wayne Gentry
The entire team at the dealership were just terrific. Brent was great and had everything ready to roll when we arrived. Jenna, the business manager, was great to work with. They all made it fun to buy!
Edmunds.com - Service Review
- October 04, 2023
Left by Rosehill
The service team and my service representative, Scott Lambert, went over and above in their effort to solve my issue. I could not ask for more. Excellent team, excellent results.
Google Review
- October 04, 2023
Left by Suresh Kanna
Always warm and welcoming! Amazing Service professionals! (Brian Parker) went above and beyond to get the best car service job done.
Google Review
- October 04, 2023
Left by JauJuan Ham
DealerRater Review
- October 03, 2023
Left by candrews1972
Very efficient service on a Saturday! So happy with everything! Super friendly staff!! Thank you! Highly recommend!
Google Review
- October 02, 2023
Left by Xiaofan Mu
I contacted nearly 20 dealerships in search of a specific car with desired packages, with no luck at local dealers. Dylan not only helped me get into my dream car, but also handled shipping for me! His professionalism and dedication were outstanding. He took the time to understand my needs, making...
Response from the owner Replied: Thank you so much for the feedback on your experience with Dylan and our store. We appreciate the opportunity and are excited for you and your new car!!
DealerRater Review
- October 01, 2023
Left by Dr. Kandace
I just love this service department. Professionalism. Timely and quality work. And I always feel important and special from my entry into the garage upon arrival, to paying the cashier at completion of my service. Loyal customer here.
Google Review
- September 30, 2023
Left by Angela Fletcher
Google Review
- September 29, 2023
Left by Dwayne Outen
Response from the owner Replied: Thank you for your feedback Dwayne. We appreciate the opportunity to assist you.
Google Review
- September 29, 2023
Left by Ed Obrero
Huge kudos and thank you to our service advisor, Rick Nelson, who was most heñpful and accomodating!
Google Review
- September 28, 2023
Left by shirlon saunders
Staff is always professional ,friendly and knowledge.Service with a smile
Google Review
- September 28, 2023
Left by Joy Franklin
Google Review
- September 28, 2023
Left by Niko Hines
Google Review
- September 28, 2023
Left by Thomas brown
Extremely professional and they do high quality work! I’d give 10 stars if I could
Google Review
- September 28, 2023
Left by Brian Jackson
Google Review
- September 27, 2023
Left by Lynne Parks
DealerRater Review
- September 27, 2023
Left by minal
Over all everything it’s good. After service my car runs smoothly. Thanks for service.
DealerRater Review
- September 25, 2023
Left by lucysmama
Great service! Would recommend. Convenient, courtesy and kind. Very accommodating and knowledgeable. Nice loaner car.
DealerRater Review
- September 24, 2023
Left by Cici
My experience was very pleasing. The drop off and pick up was seamless, which helped with the stress fo having my vehicle serviced.
Cars.com Review
- September 22, 2023
Left by Customer
None. To require me to provide twenty five words of text is utterly absurd. If this requirement remains in the future I will no longer provide feedback. Requiring a name for me is also ludicrous. This is not customer focused
Google Review
- September 21, 2023
Left by May Hamed
They don’t know how to speak to there customers and extremely rudeI mean I have 4 Mercedes in my name and I got treated as vet the phone like trash
Response from the owner Replied: Sorry to hear about your phone call experience with the call center. We will have a manager reach out to you to assist.
Google Review
- September 17, 2023
Left by Fernando Velez
Cars.com Review
- September 16, 2023
Left by Carol Rakes
I recently purchased a Mercedes Benz C300 4matic ,from Mercedes Benz,Midlothian,va. My Sales Advisor,Dylan Anderson,is very courteous,and very knowledgeable in answering questions I may have about my car,and made purchasing very easy.I’m looking forward to enjoying my new car and a big Thank You to...
Cars.com Review
- September 16, 2023
Left by Carol Rakes
I recently purchased a Mercedes Benz C300 4matic ,from Mercedes Benz,Midlothian,va. My Sales Advisor,Dylan Anderson,is very courteous,and very knowledgeable in answering questions I may have about my car,and made purchasing very easy.I’m looking forward to enjoying my new car and a big Thank You to...
Google Review
- September 14, 2023
Left by Shavonta McKeever
The best buying experience ever. Dylan was great. He was friendly and informative. I definitely recommend him for any buying needs!
Response from the owner Replied: Thank you so much for sharing your experience with Dylan! We appreciate the opportunity!!
Google Review
- September 13, 2023
Left by Shelia Brown
Response from the owner Replied: Thank you so much for the feedback Ms Brown!! We appreciate you!!
Google Review
- September 09, 2023
Left by Kevin Gathers
Google Review
- September 07, 2023
Left by Darren Simpson
First time visit. Needed the state safety inspection after moving here from California. Easy to transfer my info over and fast and efficient service. No problems so far. Will update after a more thorough service visit.
Response from the owner Replied: Thank you for the opportunity Darren! Welcome to Virginia and we look forward to assisting you at anytime.
Cars.com Review
- September 06, 2023
Left by James
Great service. Staff was courteous and friendly. Everyone I interacted with was pleasant and professional. I appreciate Scott Lambert taking care of me and my car…he was super helpful and awesome. Thank you Scott! And, great work by the mechanics that worked on my car…thank you Nathan!
DealerRater Review
- September 06, 2023
Left by jsspiveykapadia
I had an excellent experience with Sam Cates. He persisted and found the car I was looking to buy.
DealerRater Review
- September 03, 2023
Left by colequintin
Tink was awesome! Made the purchase process very easy and it was a ton of fun. By far the best experience we’ve had at any dealership.
Google Review
- September 02, 2023
Left by Darius
Great experience, Frank Costa was the best!
Google Review
- September 02, 2023
Left by Patrick Wilcox
Google Review
- September 01, 2023
Left by Sekia Mangum
Frank was amazing the entire experience. Showed me all the features of the car and went above and beyond post-purchase to make sure I was satisfied.
Google Review
- September 01, 2023
Left by Bonnie Woolridge
Travis Melton has been a great addition to the team!! I think highly of his honest character in doing business with him.
Edmunds.com - Sales Review
- August 31, 2023
Left by Lori Raya
The best Dealership to do business. Everyone is so helpful and friendly. I wouldn't think of going anywhere else for my next car (again) Satisfied repeat Customer!! Chris, Jon, Sam the Best!!!
Google Review
- August 30, 2023
Left by Attorney Michael Huff
Google Review
- August 25, 2023
Left by Vance Smith
out of town visiting my son, with my SL500, had and ABC issue and the service dept. took care of me, Thank You
Google Review
- August 23, 2023
Left by HONDA 1800
What amazing experience fromStart to finish!!!I Purchased a new 2023 Mercedes from Midlothian Mercedes, Chris handled every little detail of this out of state (Texas) transaction. Chris is very detailed oriented, replies extremely fast even after hours. Finance and paperwork was very efficient hats...
Response from the owner Replied: Thank you so much for the opportunity to assist you and for taking time out of your day to provide feedback on your experience. We appreciate you, and even though we aren’t right around the corner, please let us know if there’s anything you ever need and we will do our best to accommodate.
Google Review
- August 23, 2023
Left by Michael Estes
DealerRater Review
- August 22, 2023
Left by sumook
Our experience was AWESOME!!! Wayne our salesman and Jonathan our finance manager was GREAT!!! Wow!!!
DealerRater Review
- August 21, 2023
Left by Mila
Scott is always great to work with. He understood my concerns and he is great.
Google Review
- August 21, 2023
Left by Darvell Smith
Google Review
- August 19, 2023
Left by Adam Marshall
Google Review
- August 19, 2023
Left by Marc D Harris
Great job by the service department. Scott Lambert, took control of fixing the wheel on my car and did so in a professional and expeditious fashion. Superior service!!
Response from the owner Replied: Thank you so much for sharing your experience with Scott Lambert here at our store. We appreciate it!!
Google Review
- August 18, 2023
Left by paul hite
Google Review
- August 17, 2023
Left by JoAnn Bertana
From start to finish, the team at Mercedes Midlo made my car buying experience a stellar one. Sam was great...upbeat and so knowledgeable. He provided impeccable customer service, walked me through all the features, bells and whistles in my new car. Many thanks to Sam and the team, bravo!!!!
Response from the owner Replied: Thank you so much for taking time out of your day to share your experience with Sam at our store. We appreciate the opportunity to assist you!
Google Review
- August 17, 2023
Left by Frederic Nelson
Excellent experience; timely repair, courteous staff and issue resolved the first time!
Google Review
- August 17, 2023
Left by Kathy Pullen
The service department was excellent. However I walked around the showroom floor looking at some of the newer models and no one on the sales floor came out to offer assistance. One gentleman was sitting at his desk. He looked at me and did not say a word. This is was an aweful experience.
Response from the owner Replied: Ms. Pullen, Thank you for your feedback and I do apologize for your experience in our showroom. One of our managers will reach out to you shortly.
Google Review
- August 16, 2023
Left by Nancy Shipman
Google Review
- August 16, 2023
Left by 3Kingzz Productions
My vehicle was with them since March of 2023 and we had some bumps in the road along the way but I give credit to service manager Robert Harmon for taking care of ALL my issues and resolving them the customer’s interest in mind!
Google Review
- August 16, 2023
Left by Randy Moore
Prompt service and good communication regarding repair.
Google Review
- August 15, 2023
Left by Angel Marcev
Very professional
DealerRater Review
- August 14, 2023
Left by barnesleb
Great walk in service department repairs on my 2005 CLK 500. I had a massive tire blowout, but they took me in and fix it. I want to spot.
Google Review
- August 13, 2023
Left by sujatha ramamurthy
DealerRater Review
- August 11, 2023
Left by Georgia
Chris and Scott did a wonderful job for us!! Service saw me with little delay and fixed my issue very quickly and told us everything we needed to know. A very good experience! Thank you!
DealerRater Review
- August 11, 2023
Left by klwbooker
We had a great experience with the dealership and especially with Sam. He was a pleasure to work with, helping to explain all the options available and how they worked. I love my new car!
DealerRater Review
- August 10, 2023
Left by tracyfiacco
Sam was really great to work with. He made a believer out of me. I test drove several vehicles that day at other dealerships and Sam took a lot of time to address my concerns and help me make the best decision.
Cars.com Review
- August 09, 2023
Left by Annie Harman
Car was dropped off, inspected and all A service was done. I received a call just the the time I was told. Alan is my service rep and had a loaner car ready for me to drive.
Google Review
- August 07, 2023
Left by L Hoerter
Thank you for exceptional service as always
Google Review
- August 04, 2023
Left by Sherlock Bruce
The service technician, Scott Lambert is extremely courteous and he is also a very good service technician.
Google Review
- August 04, 2023
Left by larry jones
Google Review
- August 03, 2023
Left by Tara Stone
Customer service is hit or miss. It’s quite annoying to ask someone to go works here something and they just go “I don’t know” after they finish giving me what I can only describe as a dumb look in the face. Please do better.
Response from the owner Replied: Thank you for sharing your feedback. Sorry to hear about your experience. We will absolutely do better.
Google Review
- August 02, 2023
Left by Debbera Coleman
I was very happy with the service and professionalism I received. A Great Job was done on my S550
Response from the owner Replied: Thank so you much for your feedback. We appreciate the opportunity to assist you!
Google Review
- July 31, 2023
Left by Sanjay Paul
Brian Parker has been doing an amazing job from the time I have moved to Virginia through the time of this posting! He, along with his service team and appropriate staff, have given me great treatment. He gave me an E-Class vehicle to drive around while mine was being serviced and was very...
Response from the owner Replied: Wow, Sanjay, you undoubtedly are part of the Mercedes-Benz of Midlothian family! We will surely let the team know how much you appreciate their efforts. We strive to give the best customer service possible, and reviews like this motivate us to keep doing our best and confirm that we are on the right path! You are always welcome in our dealership, and we hope you visit us again very soon.
Cars.com Review
- July 29, 2023
Left by Malik
Great experience at Mercedes Benz Midlothian. Frank was a great sales person he found the car we wanted. He explained everything about the car in detail. Great service 👍answered all the questions we asked him. He even delivered my glasses which were left in the old car to our home. Professional and...
Cars.com Review
- July 29, 2023
Left by AJ
People at Mercedes Benz, Midlothian (Particularly Dylan and Alan) were very helpful in arranging the maintenance to be performed on a door closing issue with my GLC 300.
Google Review
- July 28, 2023
Left by Taleak Harris
Had an awesome experience today with Rick. Really great guy with a positive attitude and he wants what’s best for the customer. If you need to get your vehicle serviced at Mercedes, ask for Rick.
Response from the owner Replied: Thank you Taleak! We appreciate your feedback and kind words about Rick!
Google Review
- July 28, 2023
Left by Joseph Johnson
Response from the owner Replied: Thank you so much for your feedback! Glad we provided you with excellent service!!
Google Review
- July 26, 2023
Left by yosenia martz
Google Review
- July 25, 2023
Left by DiabeticSteve
Beyond helpful, quick with their work and quick to contact you when they’re ready.
Response from the owner Replied: Thank you for the feedback!! Glad we were able to assist!!
Google Review
- July 25, 2023
Left by Mark Rich
Alan Mansfield did a great job: professional and friendly.
Response from the owner Replied: Thank you for the feedback Mark!!
Google Review
- July 25, 2023
Left by Bill Benos
Very helpful to work me in to fix a tire issue with no notice. Made my day!
Response from the owner Replied: Thank you so much for the feedback!
Google Review
- July 24, 2023
Left by Buddy Daniel
Google Review
- July 23, 2023
Left by john moss
amazed and thankful for your service, I will always come to you !!!!!
DealerRater Review
- July 23, 2023
Left by ppjdrainage
Quick to get the GLB in and out. Sales helped answer and solve MBUX operation questions.
Google Review
- July 20, 2023
Left by Shannita Harrington
Google Review
- July 19, 2023
Left by mama Sam
Great customer service. With professional and respectful treatment. I love it. ❤️. I got my new car, that am enjoying
DealerRater Review
- July 19, 2023
Left by Ronald H Barker
Excellent staff and excellent customer service. Work started and finished on time and with no issues. Best dealership in the state.
Google Review
- July 19, 2023
Left by Ranger Rob
Google Review
- July 18, 2023
Left by Dennis Hedrick
Finally a Mercedes dealership with honesty and integrity. Scott and Bob are great in the service department for our ML 350 Bluetec. Sam, in sales, continues to help with our GLC 300. Thanks Midlothian.
Response from the owner Replied: Thank you Dennis! We appreciate your feedback!!
Google Review
- July 17, 2023
Left by Rob
Purchased a vehicle here and did not have the greatest experience. Was told right before I did paperwork I needed to put $500 down to hold the vehicle, also was explained to that this was a common practice. To see if this was common practice I reached out to another location and was told by another...
Response from the owner Replied: Hi Rob,I am sorry to hear about the miscommunication during your experience. We appreciate your feedback and constantly strive to be better each day.
Google Review
- July 16, 2023
Left by Debbie Glover
I brought my van in for a oil change and fuel filter. A software update was complete and now I have no van! No update of when I may receive my van back!!!!! It has been 4 days!! The dealership has no van for use while mine is out of commission.
Response from the owner Replied: Hi Ms Glover. We are sorry your experience started off this way but are glad we connected yesterday to find a solution. We appreciate you! We hope you have a safe and enjoyable trip!!
Google Review
- July 14, 2023
Left by Phil Kelsey
Service Advisor, Alan M, is the Best!
Google Review
- July 13, 2023
Left by O B
Be mindful of glass breakage and be prepared for a long process. Our family vehicle windshield popped and cracked to the point of beyond repair. No rock has hit it plus there is no point of breakage on any portion. The break pattern is not consistent with any single point impact. They will claim no...
Response from the owner Replied: Good morning. This is an issue that needs to be taken up with Mercedes-Benz USA directly as the dealership is here to facilitate the manufacturer’s warranty. Update:Thank you for your patience and allowing us the opportunity to help resolve the issue.
Cars.com Review
- July 13, 2023
Left by Carolyn
I finally drove the extra distance from Richmond to Midlothian to have my Mercedes serviced. Hands down a 100% different and better experience! Thank you so much for the transparency, communication, and treating me like a valued customer. I will continue to drive the extra miles and driving time...
Cars.com Review
- July 13, 2023
Left by fei
Compared with Mercedes-Benz of Richmond. Your service attitude is much better. It's a great experience I am happy!Thank you very much for your help.
Google Review
- July 12, 2023
Left by diane carleton
Google Review
- July 12, 2023
Left by Brenda Tucker
Be sure to ask for Dylan Anderson. His customer service is top notch. Dylan's goal was to make us leave as happy Benz owners! Mission accomplished!
Cars.com Review
- July 11, 2023
Left by Carl Shegog
Great you our service rep did a amazing job. My wife was vey happy to get her own vehicle. And thus was the one she wanted. She love it..
Google Review
- July 09, 2023
Left by Natasha Renee
Google Review
- July 07, 2023
Left by James romaine
Google Review
- July 04, 2023
Left by Ulysses Kelly
Alan thanks for your help with my warranty your services is highly appreciated...
DealerRater Review
- July 04, 2023
Left by Chumartin
Frank Costa did a great job of showing me the S 580e, explaining the purchase procedure and getting most of it done even before I came back to the dealership. That cut at least an hour or more off my last experience. When I got there the car was gassed up and the electric was at full power. I had to...
DealerRater Review
- July 04, 2023
Left by twin1jg
Courtesy and attentive. Got back with everything in timely manner. Very happy with all service.
DealerRater Review
- July 03, 2023
Left by D.Ambrose
Another amazing experience at Mercedes Benz of Midlothian. It’s my second purchase with Sam Cates and he continues to impress me. Jenna in Finance is fantastic. Thank you MB Midlothian team.
DealerRater Review
- July 02, 2023
Left by Taylorhallllc
Sam Cates did an excellent job. He was patient with us and answered all of our questions. He is very knowledgeable of his product. You are fortunate to have him on your team. I will recommend him to all of my friends. We can say the same for Jon Barker the Finance Mgr. He was very efficient and...
Google Review
- July 01, 2023
Left by david brotherton
Response from the owner Replied: Thank you David and congratulations on your new vehicle!!
Google Review
- July 01, 2023
Left by Lisa Bischoff
Google Review
- June 30, 2023
Left by Michelle Forcke
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
Cars.com Review
- June 30, 2023
Left by Sylvia Randle
An amazing experience was had in the purchase of my new 2024 GLE 350 4Matic! I appreciate the Customer Service rendered by Dylan Anderson. I would highly recommend him if anyone is looking to purchase a new vehicle.
DealerRater Review
- June 29, 2023
Left by Wifey1126andi
You all are very professional , I will recommend anyone to go to Mercedes in Midlo
Google Review
- June 29, 2023
Left by David Smith
You’re better off going to a local mechanic because these guys can’t fix anything and they may even mess your car up more. I’ve been there twice for services and both times my car ended up being more messed up smh. They tried to tell me that the first service was done somewhere else, when in fact I...
Response from the owner Replied: Mr. Smith, we are sorry to hear about your experience here. We will be contacting you today.
Google Review
- June 27, 2023
Left by PATTI RYAN
My salesman, Sam Cates, was extremely knowledgable and a delight to work with. I was impressed with the Midlothian location and the friendly staff. A very organized and stress-free experience.
Response from the owner Replied: Thank you so much Patti! We appreciate you and thank you for sharing your experience!!
Google Review
- June 25, 2023
Left by Hope Williams
From the moment I placed an inquiry online, to looking, and finally buying Michael Collins was a true professional with the greatest customer service. I am glad I am a Mercades Benz owner!
Google Review
- June 24, 2023
Left by John Shelton
Google Review
- June 23, 2023
Left by Celesta Hicks-Williams
I have dealt with four different dealerships since I purchased my vehicle seven years ago. Mercedes-Benz of Midlothian had been the best hands down. Scott Lambert is awesome. He tells you the entire process before they service your vehicle. He also comes to check on you during the process to...
Response from the owner Replied: Thank you so much for sharing your experience Celesta! We appreciate the opportunity to assist you!
DealerRater Review
- June 23, 2023
Left by jingandjoe
People are extremely friendly. Our casual "walking around" ended with a nice purchase of a brand new GLE350. Tink was excellent in explaining everything and Tom (finance) was very efficient taking care of the financing. Very pleasant experience.