DealerRater Review
- January 16, 2019
Left by AMG GLE43
Once again, I had another nail in my tire which could not be patched. Travis Melton got my car in, ordered tire and I was back on the road the next day! Always great, quick service with Midlo Merc!
Google+ Review
- January 15, 2019
Left by Jackie Bragg
Google+ Review
- January 15, 2019
Left by Rodney Martin
DealerRater Review
- January 14, 2019
Left by Stoner 1999
Service was great however my car called for service c and I got service A, cant really say which was necessary but I assumed I received what was best,thanks
Google+ Review
- January 12, 2019
Left by douglas lambert
Google+ Review
- January 11, 2019
Left by duc vo
took my wife's car in for state inspection....Michael Moore was very professional, helpful, and answered all my questions. He has helped me in the past and highly recommend him for his excellent customer service skills!!! :)
Google+ Review
- January 11, 2019
Left by R Coward
Brian was professional and provided excellent service!
Google+ Review
- January 11, 2019
Left by Franklin Nordblad
Cars.com Review
- January 11, 2019
Left by Michelle
I've owned 3 different vehicles and I have used this dealership for warranty/service work for years! I will not take my vehicle to anyone else!!!
Google+ Review
- January 11, 2019
Left by Edward Gordon
I made an appointment for a full evaluation, inspection, and all necessary service. The car was taken on time and I was notified by text and phone of all aspects of the review. Any time something was recommended, I was called for my approval with complete explanations of why a specific...
Google+ Review
- January 10, 2019
Left by Angie Loftis
Mike Collins continues to go above and beyond as my Sales Associate.
Edmunds.com - Service Review
- January 10, 2019
Left by Dave
excellent service from Brian
Cars.com Review
- January 10, 2019
Left by Dorothy Branch
This is one of the best places to buy a car in the Richmond Virginia area.I have owned my car for almost seven years and my car was taken for a tire repair .It was serviced promptly and was in and out. The service team was very professional,courteous and knowledgeable.I will not get my car serviced...
Google+ Review
- January 08, 2019
Left by Renata Mattox
Cars.com Review
- January 08, 2019
Left by Mohan Kosamia
I was completely satisfied by Mercedes- Benz Client Advisor Mr. Bill Cochran .He did excellent job by providing the explanation of the New C-300 Car.. Also he showed me all the operating details of the new car. I am very thankful to him..
DealerRater Review
- January 06, 2019
Left by R&B123
Purchasing our new car was extremely pleasant and the paperwork was streamlined. Mike Collins and Ryan Pulley set up our test drive quickly and answered all of our questions regarding the new tech and safety features. It was a great, stress-free day!
Cars.com Review
- January 05, 2019
Left by Nikki
Ralph Reynolds was professional and honest. I would buy from him again.
Google+ Review
- January 04, 2019
Left by Marie Aiken
Great customer service
Google+ Review
- January 04, 2019
Left by Sequoya Moe-willis
I am treated like family! Trevor and Frank are AWESOME!!!!
Google+ Review
- January 04, 2019
Left by John Sereno
Google+ Review
- January 04, 2019
Left by Efrem Duff
Id like to thank Wil Turner for providing outstanding customer service. He make the car buying experience easy.
DealerRater Review
- January 04, 2019
Left by Morgan
I took my car in for a state inspection and I was on my way home in less than an hour. This dealership always takes great care of my car.
DealerRater Review
- January 04, 2019
Left by C. Causer
I receive quality service every time I go to the dealership. Michael Moore is excellent! He is courteous and explains everything in detail. He keeps me up to date on the status of my vehicle.
Google+ Review
- January 04, 2019
Left by chris damos
Cars.com Review
- January 04, 2019
Left by Brian Collins
The staff are always willing to work with me on getting my vehicle service. I live some distance from the dealer and my work schedule is complicated and doesn't allow me to work vehicle maintenance in but they are always able to help. The staff are always friendly and helpful. I appreciate them.
Cars.com Review
- January 04, 2019
Left by Nancy Shipman
Had my vehicle in for inspection and minor repair. Excellent service, and wonderful to deal with.
Cars.com Review
- January 03, 2019
Left by LNH
Everything went smoothly. I was given a loaner MB to drive for the day so no inconvenience. They called when finished, I picked up. No glitches. Very pleased.
Google+ Review
- December 31, 2018
Left by Jevon Moore
Going from having a E500 to buying a C250 I had a issues with the vehicle and its performance. I let the guys at Mercedes know how I felt about my Purchase and that I was unhappy. They took my problem and made it theres and I really appreciated that. The whole dealership made it there mission to...
Google+ Review
- December 31, 2018
Left by Patricia Zuniga
Cars.com Review
- December 29, 2018
Left by Alan Davis
I was returning from a dog show in Florida to Pa. Enroute my Dodge Sprinter van developed mechanical issues and I could not continue. I spoke with Brian Parker late afternoon on 17 Dec and told him about the issue an I needed assistance asap as I had three dogs in the van. The next morning I brought...
DealerRater Review
- December 29, 2018
Left by University28
The customer service my family and I received from Trevor Worosher, Client Advisor and Frank P. Costa II, Sales Manager was exceptional!! The help me with my trade. We would definitely recommendation Mercedes-Benz of Midlothian to our family and friends. And we plan to purchase another vehicle in...
Google+ Review
- December 29, 2018
Left by Scott Laczynski
DealerRater Review
- December 28, 2018
Left by jean001
When we started our search for a new car, MB of Midlo was our second, and last stop. We knew if we chose a Mercedes, we would certainly buy from them. Quick, easy and enjoyable! Thanks guys!
Google+ Review
- December 28, 2018
Left by Nd Jones
Google+ Review
- December 28, 2018
Left by Paul Kidd
Got it done! Thank you Michael Moore and technicians.
Edmunds.com - Service Review
- December 24, 2018
Left by liveisgood
My routine svc advisor is fantastic. But recently I went in when my traction control system malfunctioned, leaving my car down. I took it to the dealership under warranty and the person I talked to (not my svc. advisor) said, "make an appointment"! Appointments were running 3 weeks out! M-B has...
Google+ Review
- December 22, 2018
Left by Dr. Lovelle Maxwell
Google+ Review
- December 21, 2018
Left by Gary Bennett
Cars.com Review
- December 20, 2018
Left by william Carter
Michael Moore and the staff did an excellent job for me. Thanks
Google+ Review
- December 19, 2018
Left by John S
Unethical scam artists.
Google+ Review
- December 19, 2018
Left by Roger Turner
Google+ Review
- December 19, 2018
Left by cgdomenech
Google+ Review
- December 18, 2018
Left by Miriam Regan
Google+ Review
- December 18, 2018
Left by Sarah Fox
Google+ Review
- December 17, 2018
Left by Rob Martin
DealerRater Review
- December 16, 2018
Left by satisfied customer
I have been satisfied from the purchase of my 2018 350 GLE.. Considerate, classy, professional customer service and a great product is a winning combination!
Google+ Review
- December 12, 2018
Left by Alejandra Gilliam
Google+ Review
- December 12, 2018
Left by Sarah Martin
DealerRater Review
- December 12, 2018
Left by DBfromDC
I found the car I was interested in online and got connected with Frank Costa. We reached agreement on the price and I then worked with Laurence Cornvalius to take delivery. From start to finish, it was the most pleasant experience I have ever had when purchasing an automobile. They answered...
Cars.com Review
- December 12, 2018
Left by Ed
Service advisor (Brian) was excellent. Friendly, professional, communicated well, and went out of his way to accommodate me with a winter storm forecast for the same day I was scheduled to bring my vehicle in. Many thanks!!
Google+ Review
- December 11, 2018
Left by Shannon Carter
Google+ Review
- December 11, 2018
Left by Tina Traupman
Google+ Review
- December 08, 2018
Left by Yaowu Liu
Mgr is very rude and offensive.
DealerRater Review
- December 08, 2018
Left by benznotgood
Mgr is very rude and offensive. The difference from my offer and his employee's price is $700, yes only $700. This series is eliminate series, and it is model 2018 ( shopping time 2018, Dec), and it is in winter sale time, there are several program is going on ( at least $1000 cash, 500 credit...
Google+ Review
- December 07, 2018
Left by John Massengill
Sprinter had a airbag recall and the process went very well I was in and out in under an hour.
Google+ Review
- December 05, 2018
Left by Kelvin Jackson
Cars.com Review
- December 05, 2018
Left by Jefffrey Mann
Repair was completed quickly. A loaner car was ]provided as prearranged
DealerRater Review
- December 04, 2018
Left by Speed77
Chris was my first link to this dealership. He made it easy to ask questions and communicate back and forth as I tried to negotiate a new lease coming from out of State. He worked with me to find the car and price I needed to get the deal done. He also followed up as asked and consistently over...
DealerRater Review
- December 04, 2018
Left by Briancasey
These guys listened to exactly what I wanted, got me the price I wanted, and had me out the door in less than a week.
Google+ Review
- November 30, 2018
Left by leon banks
DealerRater Review
- November 30, 2018
Left by Chris
Purchased a 2012 E350 with 26K mi owned for couple of months has an issue with Blue Def heater 2k to repair. Dealership and MB says it's not covered under the 8/80 emissions warranty. Truly believe this a quality issue! Will not be returning. Over priced and over rated.
Google+ Review
- November 28, 2018
Left by Jasminn Thomas
DealerRater Review
- November 28, 2018
Left by Smokejimbo
Ive been coming to Midlothian Mercedes for 11 years, recommended many to go see these individuals as nothing but first class service every time you go there. Vehicles may cost a little extra but its the extra miles everybody takes while youre there to ensure you have nothing but first class...
Google+ Review
- November 27, 2018
Left by Alfreda Davis
Google+ Review
- November 25, 2018
Left by Demy E
I had a wonderful experience getting my car serviced at Mercedes Benz of Midlothian. Thanks Michael Moore, you are awesome.
DealerRater Review
- November 23, 2018
Left by Cedesgirl!
My 1st time purchasing a car from a dealership & my salesman (Trevor) made my experience DELIGHTFUL! I am sooo happy with the experience I encountered at Mercedes Benz of Midlothian, as well as my car🙂
Google+ Review
- November 21, 2018
Left by Lori Prosha
Cars.com Review
- November 20, 2018
Left by Ruben Gracia
Will was an excellent agent of the dealership. He was knowledgeable and offered me the very best options available.
Google+ Review
- November 18, 2018
Left by Laura Schmidhammer
Google+ Review
- November 18, 2018
Left by Tommy Doyle
Ive had multiple vehicles from this dealership and their customer experience is unmatched from management to sales, finance, service, detail, and parts. No playing games here. They go out of their way to take care of clients even after purchase and are up front and honest when putting together a...
Cars.com Review
- November 17, 2018
Left by Prince Clement Mba
Wow wow is what I have to say regarding Mr Brian Parker. I have absolute confidence in Mr Brian.He is far the best and most professional auto repair manager I have seen and I have been around the block. Mr Parker treated me with respect and dignity. Mr Parker I thank you for your help and you are a...
DealerRater Review
- November 17, 2018
Left by Happy
Every step of the way we were very satisfied with the process. Chris Moss was exceptional in every way. He went above the call of duty to make sure we understood everything.
DealerRater Review
- November 17, 2018
Left by Angela23803
Very pleasant experience, Joshua my service advisor was great! Very professional And so was the gentleman at the desk next to him who helped us
Google+ Review
- November 17, 2018
Left by Mayush Mehta
Google+ Review
- November 17, 2018
Left by Jeelan Jones
Excellent service! Always a pleasurable experience at Mercedes Benz Midlothian. From the buying experience with Bill, to service. M. Moore in the service department pays great attention detail. Thank you!
Google+ Review
- November 17, 2018
Left by Ron Explorer
This is a nice dealership to work with. Pleasant staff, nice accommodations, and quality work.
DealerRater Review
- November 16, 2018
Left by Rose Martin Turnage
I always look forward to purchasing my next vehicle from this dealership and love the sales person, honesty, knowledgeability, expertise, and professionalism in the handling of my new purchase.
Edmunds.com - Sales Review
- November 16, 2018
Left by RMT15
I just purchased a C300 coupe and I am completely satisfied. The salesman was wonderful and make me feel as if I had mad the right choice in my selection.
Google+ Review
- November 16, 2018
Left by drewiijay drewiijay
Google+ Review
- November 16, 2018
Left by Aaron Thompson
DealerRater Review
- November 15, 2018
Left by KC12
All of the people who work there are courteous, friendly and helpful no matter what you ask them. I own my first Mercedes Benz vehicle and wish everyone could own one, too!
Cars.com Review
- November 14, 2018
Left by Kam
Mike was the absolute best. He worked with me while I was having difficulties with Carvana giving me a terrible car. He was patient and kind, I would def recommend his services to anyone.
Google+ Review
- November 14, 2018
Left by G. King
Google+ Review
- November 14, 2018
Left by Kaitlen Todd
Google+ Review
- November 14, 2018
Left by Robert Cane
Very dishonest dealer. Pulled my credit unnecessarily then decided not to sell the vehicle to me for no apparent reason although I already had financing approved with my lender. Take your business somewhere more professional.
Google+ Review
- November 14, 2018
Left by Robert Lee
I have a Sprinter based Motorhome. This was my second visit to the dealership and I was impressed both times. Their customer service was excellent from the time they contacted me for my appointment to the delivery of my vehicle when the work was complete. My service advisor (Joshua) kept me informed...
Google+ Review
- November 11, 2018
Left by Erma Kelly
I am to date very pleased with the service assists I received. My service lead person Travis Melton was very responsive to my specific needs. Also, each time I called the response was very cooperative and accommodating to get and give me needed input. Travis was very cooperative, courteous, clear...
Google+ Review
- November 10, 2018
Left by Randal Watkins
Brian and the service department always provide outstanding service. They set the bar on quality service. In this day and time, it is a pleasure to find an organization that truly puts the customer first.
Google+ Review
- November 10, 2018
Left by Kathy Wilson Jones
They treat me right.
Edmunds.com - Service Review
- November 10, 2018
Left by 295
Everything was great especially Brian Parker!!!!!!
Google+ Review
- November 08, 2018
Left by Stacia Murray
What an amazing shopping, financing, buying, servicing and customer service experience I received from Mercedes Benz of Midlothian! Its a bit of a drive from Arlington, VA but well worth the level of excellence they offer across the board. They truly embody their slogan, the best or nothing! Thank...
Google+ Review
- November 08, 2018
Left by Elizabeth S Harrison
Best car buying experience! Our sales rep Chris was wonderful and found the exact car we were looking for!
DealerRater Review
- November 07, 2018
Left by Stacia
What an amazing shopping, financing, buying, servicing and customer service experience I received from Mercedes Benz of Midlothian! Its a bit of a drive from Arlington, VA but well worth the level of excellence they offer across the board. They truly embody their slogan, the best or nothing! I love...
Google+ Review
- November 06, 2018
Left by Ann Kirol
Top notch service and knowledgeable professionals. This is the fourth car I have purchased from this dealership. Bill Cochran goes above and beyond. In a day and age where there are so many places and venues to purchase cars, I keep coming here because of the people and the experience.
Google+ Review
- November 04, 2018
Left by Jose Guadalupe
Best Sales and Service at Midlothian Mercedes. Appreciate you Trevor Worosher for helping me with my purchase. Im a customer for life!!! I recommend anyone who is the market in buying a car due so at Midlothian Mercedes-Benz!!
Google+ Review
- November 03, 2018
Left by Dr Paula Tucker PhD
Mercedes Benz Midlothian always holds true to their MISSION AND VALUES!!!!Thank you Micheal!!!
Google+ Review
- November 02, 2018
Left by Lee Dick
Great service and hospitality
DealerRater Review
- November 02, 2018
Left by MissMercedes
Good service!! Made me feel at home!! Nice friendly environment!! Play area for kids also!! Had a computer area!! Just all around a great experience
Cars.com Review
- November 02, 2018
Left by Jose A Guadalupe
thank you to service department the car runs great and looks fantastic!!! i had a great experience and will continue to service my car at Midlothian Mercedes-Benz!!!
Google+ Review
- November 01, 2018
Left by Dwight Baker
Google+ Review
- November 01, 2018
Left by James Fife
Cars.com Review
- October 31, 2018
Left by Bob Hosein
Very good experience with the maintenance Associate Michael Moore. He listened attentively and did an excellent job of keeping us informed. He is a very good customer person. Was very pleased with our experience. Thanks to him we are very pleased. Thank you very much. Best Regards Bob. .
Cars.com Review
- October 31, 2018
Left by Charles Robert Thornton
We received outstanding instructions and support from Mr. Brian Park. He is the BEST! You can be very proud that Mr. Parker represents Mercedes-Benz of Midlothian well!
DealerRater Review
- October 31, 2018
Left by jsnow
Mercedes Benz of Midlothian is the best Dealership...I always get great service at a great price...Brian Parker is great and my experience has always exceeded my expectations
Google+ Review
- October 31, 2018
Left by Ashaayo Huffman
Joshua was my advisor and he was beyond helpful! He represents thw true mission of delivering top level customer service. Its imperative to be informative and customer focused; he encompassed all of those variables and left an impeccable impression! Thanks Joshua I hope you are recognized for such...
Google+ Review
- October 30, 2018
Left by Max Horgan
Cars.com Review
- October 27, 2018
Left by LHW
My service representative, Michael Moore, was friendly, professional and efficient. The waiting area was comfortable and well-appointed and the service was performed quickly and completely. An overall very good experience.
Cars.com Review
- October 27, 2018
Left by CB
Nice service department clean and neat. Best thing was they washed my car.
Google+ Review
- October 26, 2018
Left by chunglin wang
I am so happy to work with Kathleen. She is so reliable and efficient. I have a great experience to work with Kathleen. Thanks! Kathleen.
CarGurus Review
- October 26, 2018
Left by Sharon
My overall experience with Mercedes-Benz Midlothian was Outstanding! The representative Will, is the Greatest! He was professional, knowledgeable and most...
Cars.com Review
- October 25, 2018
Left by Dan horton
Very good folks to do business with. The did what they said they would do on time.
Google+ Review
- October 25, 2018
Left by ernest ford sr
Google+ Review
- October 24, 2018
Left by Linxiao Geng
I worked with Chris Moss on the purchase. This is the first time of a major purchase in my life. So I felt quite nervous and cautious. But Chris made the whole process very enjoyable. He is very informative and helpful on all the quesions and requests and he never pressure you to make you...
Google+ Review
- October 24, 2018
Left by Samantha Beall
I wanted to take a moment to sincerely commend and recommend one of the greatest car salesmen that I have ever worked with (I've had 5 vehicles in 7 years, lol).. Ralph, who works for Mercedes Benz of Midlothian, is one of the most caring and kind individuals I have ever met. Unlike the 'typical'...
Google+ Review
- October 22, 2018
Left by Nekole Brandis
Always outstanding service
DealerRater Review
- October 21, 2018
Left by Zeoma
This review and rating for this instance only. Because the last service was just aweful. And the need for this service existed because of how bad the last service was. In this service we asked for defined action, and abjective was successfully acheaved. Within reasonable time at a reasonable cost.
Google+ Review
- October 21, 2018
Left by Lucy Bell
Google+ Review
- October 20, 2018
Left by Lois Chiu
Google+ Review
- October 17, 2018
Left by John White
Efficient and proficient.
Google+ Review
- October 16, 2018
Left by Brian Parker
Yelp Review
- October 15, 2018
Left by William G.
If you lease a car from this dealership, make sure that they explain the one time $1095.00 acquisition fee they build into the lease. They tend not to tell you about it and just put into the total lease so you not only pay it but you also pay interest on it. They should explain the fee and tell you...
Edmunds.com - Service Review
- October 15, 2018
Left by .......
Work was done promptly. Found all staff members to be most courteous.
Google+ Review
- October 12, 2018
Left by Beaonka Walton
Edmunds.com - Sales Review
- October 10, 2018
Left by xx
Great experience. straight forward and honest salesperson, exceptional in this day & age.
DealerRater Review
- October 10, 2018
Left by Husky63
Chris was.exceptional. An honest salesperson, who would have thought it in this day and age. He was very helpful in selecting the best car for me. Jenna got me a great rate and did a great job explaining the additional options,
Google+ Review
- October 06, 2018
Left by Henry Winston
Google+ Review
- October 06, 2018
Left by Janice Seawell
Google+ Review
- October 06, 2018
Left by R Barnes
Great service, parts and customer service teams. I arrived as a walked in yesterday and was able to receive service and my parts thanks to Joshua (Service) and Kacy (Parts). I will return.
DealerRater Review
- October 04, 2018
Left by Bowles16
No pressure from sales associate and she was very efficient with all of my request.The sales associate encouraged me to come back and get more information on the car
Google+ Review
- October 04, 2018
Left by Mary Ramsey Evans
DealerRater Review
- October 03, 2018
Left by vera0398
We met Kathleen Pierson several years ago at a car show in Richmond and after talking with her, we knew that we would purchase our Mercedes with this dealership through her. She was everything we thought - friendly and personable, a great listener to all our questions and supplied all the answers,...
Google+ Review
- October 03, 2018
Left by James Bruce
Google+ Review
- October 02, 2018
Left by eladio dejesus
Google+ Review
- October 02, 2018
Left by Robert Beck
Google+ Review
- October 02, 2018
Left by Booking Nyasia
Google+ Review
- October 02, 2018
Left by Valerie Spencer
Excellent service! We came here to get an oil change and some engine work on our RV with a Sprinter chassis. We had to wait while the work was done, but we weren't waiting long. The job was done quickly and done well. We will certainly be back the next time we need engine work in the area.
Google+ Review
- October 02, 2018
Left by Rachelle Richards
Cars.com Review
- October 02, 2018
Left by Bruce A
If you want great service call Brian Parker at Mercedes Benz of Midlothian, Va. He will take care of you as he has done for me consistently over the past 10 years.
DealerRater Review
- October 02, 2018
Left by phl3
I worked with Kathleen Pierson and she made the experience very smooth and satisfying for me and my wife. She was always available to move us though the process without ever pushing us. We decided on the pace and she made sure we were satisfied every step of the way. In the end, she made sure we...
DealerRater Review
- October 02, 2018
Left by C
Everything was handled in a timely fashion. They were friendly and efficient couldn't have ask for more. Travis Melton has always gone the extra mile
Google+ Review
- October 01, 2018
Left by Shane Cusick
Google+ Review
- September 25, 2018
Left by Wanda Roberts
My advisor Travis, was very professional and a good listener and showed interest about my concerns and questions. He sent numerous appointment reminders. He also kept my updated via phone with the status of work during the service.
DealerRater Review
- September 25, 2018
Left by Jack B
Excellent purchase experience, Wayne Booth was genuinely interested in helping us find the perfect vehicle that fit our needs. We gave him parameters and he offered vehicles without any expectation. Just like he filled our needs, not his! Pleasure to work with!
Google+ Review
- September 23, 2018
Left by Melissa Rogers
Cars.com Review
- September 22, 2018
Left by Ely
Service was quick ad precise. Service agent Michael was friendly and professional.
Cars.com Review
- September 22, 2018
Left by Henrik Portz
As always I have been very pleased with the service provided. Mr. Shaun Hagler always goes the extra mile to keep me updated on my vehicles status. He definitely provides an outstanding customer service.
Cars.com Review
- September 22, 2018
Left by Dr. Johnson
Im fairly new to the Richmond Virginia area and was looking to find a Mercedes Benz dealership to receive routine maitenance. I have always received excellent service for my S550 at Mercedes Benz of Midlothian. My Service Advisor has always been Michael Moore. He is extremely thorough, listens,...
DealerRater Review
- September 22, 2018
Left by Tom B. in Midlothhian
Everyone at this Mercedes-Benz dealership goes out of their way to help and even anticipates their customers needs. Brian Parker is my Service Advisor and is the BEST. Brian actually won me back to this dealership after many years of using another car repair shop. Scott, Shaun & Wilder have all...
Google+ Review
- September 21, 2018
Left by Walt Malone
Great overall experience. The team of Bill Cochran, Ryan Pulley, and Ron West were fantastic to work with from the first phone call to the delivery and beyond. Highly recommend this dealership. Weve purchased several cars from this dealership, and we always come back when we want a new vehicle.
DealerRater Review
- September 20, 2018
Left by Val2215
Dealership was extremely professional and helpful willing to go over and beyond to help me find exactly what I wanted. I couldnt have asked for a better experience.
Google+ Review
- September 20, 2018
Left by Amanda Barngrover
Will was awesome! Had an amazing experience buying my car especially since I live 4 hours away. Would definitely recommend this dealership to everyone.
Google+ Review
- September 19, 2018
Left by Mark Yoder
Google+ Review
- September 18, 2018
Left by Stacy Rothwell
Google+ Review
- September 18, 2018
Left by Travis Melton
Google+ Review
- September 17, 2018
Left by Tarian Ayres
Cars.com Review
- September 14, 2018
Left by Diane Masters
Everyone goes above and beyond what I have ever experienced. The quality of service is like the Mercedes itself the perfect machines.
Google+ Review
- September 14, 2018
Left by Michael Richmond
Cars.com Review
- September 12, 2018
Left by Lynn T
Knowledgeable, professional, friendly, and not pushy. Easy pressure free experience!
DealerRater Review
- September 12, 2018
Left by tklein804
Never having stepped foot into this dealership before, I can say it was a very nice first experience. We were referred to Wayne and he was nice to work with. I really enjoyed completing the transaction with Darrin. Best time I have ever had working with a Finance Manager at a car dealer!!!! Very...
DealerRater Review
- September 12, 2018
Left by Mel3625
Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly appreciated; he was very professional and kind; he informed me of what the service involved and told me approximately how long it would take. I was...
Google+ Review
- September 11, 2018
Left by ellen shalley
Google+ Review
- September 08, 2018
Left by Diane Masters
Kathleen made it very easy she brought the car to my house stayed until I was totally comfortable with all of the new features. I've already recommended her to people that are interested in buying a Mercedes
Google+ Review
- September 08, 2018
Left by Randolph Godett
Yelp Review
- September 07, 2018
Left by Ronald L.
Just wanted to take the time to give two thumbs up to Danny in Parts. My car needed a part to get repaired, and even though I wasn't having the repair done there, he expedited getting me the part I needed so I could get my car repaired in a timely manner. that type of above and beyond service,...
Edmunds.com - Service Review
- September 06, 2018
Left by Wallace
The service I receive is always commendable!
Edmunds.com - Sales Review
- September 06, 2018
Left by gallaugher
This is the second car Certified Pre-Owned car from Midlothian MB and I have been very satisfied! I will go back again next time I am ready to buy another car. They can't be beat for price and the way they treat their customers.
DealerRater Review
- September 06, 2018
Left by David
Wonderful service all the way around. Kathlene was a pleasure to work with and this is the second vehicle I have purchased that Mercedes of Midlothian.
Google+ Review
- September 05, 2018
Left by Bonnie Fellows
We ran into an issue on a road trip from FL and needed to have our Sprinter RV towed into them yesterday. They were so amazing with us. They saw us first thing in the morning and had us back on the road within two hours. Everyone was so nice. They let us camp in the parking lot as we got in too...
Google+ Review
- September 03, 2018
Left by Shannon Foley
Google+ Review
- September 02, 2018
Left by Trina Mitchener
DealerRater Review
- August 30, 2018
Left by GL450Owner
I sent a contact form in on Sunday night requesting to test drive a car Monday morning. Mike Collins reached out to me first thing and by 8:45 I was rest driving the car I bought later that afternoon.
DealerRater Review
- August 29, 2018
Left by PSC
I checked out Carmax and Carvana and also Midlothian Mercedes-Benz. The Certified Pre-owned program and the added unlimited warranty at Midlothian is a big plus. Will Turner at Midlothian worked with me while I secured financing and was very knowledgeable about the vehicle making it a great...
Google+ Review
- August 28, 2018
Left by Nathaniel Robie
Google+ Review
- August 28, 2018
Left by Ted Fighera
Google+ Review
- August 27, 2018
Left by John Leite
Michael Collins is a Class Act. I recommend him to anyone looking for their dream car. He took the time to answer all and any questions and he was especially kind to my seven-year-old son.
Google+ Review
- August 27, 2018
Left by Richard Contessa
Google+ Review
- August 27, 2018
Left by Abye Aytaged
Google+ Review
- August 26, 2018
Left by Christine Clary
DealerRater Review
- August 26, 2018
Left by SBCGAL98
Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me in the loop. Everyone at the dealership is always polite.
Google+ Review
- August 25, 2018
Left by Joseph Morales
Google+ Review
- August 25, 2018
Left by Lee clagett
absolutely the best place to buy a new or certified pre-owned Mercedes in the state
Google+ Review
- August 22, 2018
Left by Muriel Hawkins
Google+ Review
- August 22, 2018
Left by Janice Clatterbuck
Google+ Review
- August 22, 2018
Left by Joyce Keegan
Google+ Review
- August 22, 2018
Left by Christopher Covert
DealerRater Review
- August 22, 2018
Left by fbrumbaugh
Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go above obligation to spoil the customer. Amazing in today's busy life.
Google+ Review
- August 22, 2018
Left by Planet Dance
Cars.com Review
- August 22, 2018
Left by D.Betancourt
Mike Collins was simply phenomenal and very helpful!! I actually liked the fact that we were able to test drive the vehicle without a sales rep being present..Mike was very upfront and transparent with the process and took great care of me throughout the entire process!! I would highly recommend...
Google+ Review
- August 19, 2018
Left by K
If you're looking a Benz Check em out
Google+ Review
- August 19, 2018
Left by Anthony Gillus
Great service
Google+ Review
- August 14, 2018
Left by Becky Smith
I was so pleased with the professionalism and knowledge of everyone at Mercedes-Benz of Midlothian. They were extremely accommodating in helping me decide just the right choice! So much so- I bought 2.
Cars.com Review
- August 14, 2018
Left by Eric
After a long drive and a rough start, everything went very well. Service was done promptly and back on the road quick! Thanks so much!!
Cars.com Review
- August 14, 2018
Left by Clayton
Dealership was ready for my appointment. In and out as scheduled without an issue.
Google+ Review
- August 13, 2018
Left by Fred Sundstrom
I like this dealership and its staff
DealerRater Review
- August 12, 2018
Left by Cynthia D.
Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Service is great.
Google+ Review
- August 11, 2018
Left by David Parsons
Nice place helpful employees
Cars.com Review
- August 10, 2018
Left by Valerie Harris
Brian Parker, my service advisor, ... always great!!
Google+ Review
- August 10, 2018
Left by Earl Daniels
Edmunds.com - Service Review
- August 10, 2018
Left by tombobbitt
As always Brian Parker in the shop did an outstanding job for us and goes out of his way on many occasions to help us out. Were it not for him we would probably have our work done elsewhere. the only issue I have in this case is why we would have an ac compressor fail at 71K miles in the first place?
Google+ Review
- August 09, 2018
Left by ELMER JIMENEZ
Google+ Review
- August 09, 2018
Left by David Campbell
Google+ Review
- August 09, 2018
Left by James Scaife
Google+ Review
- August 08, 2018
Left by Sonya Robinson
Google+ Review
- August 07, 2018
Left by Leigh Piazza
DealerRater Review
- August 07, 2018
Left by 500SL
I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB service...............talk to service person inside ............. he told me this was just a notice of recall service ................." your vechicle...
DealerRater Review
- August 07, 2018
Left by The Preacher tjr
Mercedes of Midlothian has always taken great care of me (parts, service, and purchase) however Chris Moss is above their standard in my eyes. Hes respectful, responsive, and reliable. He makes me feel like Im a family member and not just a customer. His interpersonal communication skills coupled...
Google+ Review
- August 03, 2018
Left by heavenly unice
The best dealership in town
DealerRater Review
- August 02, 2018
Left by steve123
I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner car.
Google+ Review
- July 31, 2018
Left by Bernard Harris
Google+ Review
- July 31, 2018
Left by HAKAN CELIKKOLLU
DealerRater Review
- July 31, 2018
Left by afm1
Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confortable. Brian Parker at service department is always on top of everything Thank you Brian !
Cars.com Review
- July 31, 2018
Left by Olander Fleming
This great service staff,it's a pleasure to always see a smile on the faces Even if you show up at the end of the day.
Google+ Review
- July 28, 2018
Left by Linda Eroh
Towing our Jeep with our RV, we had mechanical failure that was late in the evening and had to be towed to the dealer. We had to unhitch the jeep and tow the trailer bc the RV was on a flat bed in the pouring rain. The next morning, Shawn the service writer was trash talking our situation,...
Cars.com Review
- July 28, 2018
Left by James
A quick stop at the dealer for an inquiry turned into an emergency pit stop. The rep that helped me (Shaun) noticed my tire was about to split. He prioritized safety and with the mechanics was able to get me new tires installed right then and there with no appointment. Without that help, I doubt...
Google+ Review
- July 27, 2018
Left by Michael Moreno
Woke up at 1am jumped on a train from Penn Station NY, arrived in Richmond, Ubered to Mercedes-Benz of Midlothian and purchased my dream car. Wayne was the best as well as all the staff who took care of me. The process was seemless and effortless. 10 outta 10 would recommend to anyone! Cheers ya'll,...
Google+ Review
- July 27, 2018
Left by Michelle Honcho
I always have a great experience at the service center. Roger Johnson assist me this time. He was very professional and I was in and out with no issues at all.
Google+ Review
- July 26, 2018
Left by Sarah Bailey
Google+ Review
- July 25, 2018
Left by barbara Pitts
Thanks for fitting us in at such notice and for fixing the problems we have had for over a year and two other dealerships and an independent garage couldnt find/fix.
DealerRater Review
- July 25, 2018
Left by GunnyL
Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I live in Alexandria so I'm not local. The fact that he kept me informed and the way I was treated, I will be driving to Midlothian for my future...
DealerRater Review
- July 25, 2018
Left by DRS
The primary reason I stay with your dealership is the quality of service we receive from Brian, our service representative. Though we were there for a new car purchase, we felt real good about the service experience we would have after service. Additionally, Wayne provided great sales rep service,...
DealerRater Review
- July 24, 2018
Left by AWH
The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, and I would do it again. Truly :)
Google+ Review
- July 24, 2018
Left by Sacagawea Allen
Google+ Review
- July 23, 2018
Left by Jo
I drive 2 hours to come to this location because of the great mechanical services, excellent customer services, friendly staff, respect as a customer and their attention to details. Joshua is a great service manager who always keep me informed of all services and pricing. I will definitely return!
Google+ Review
- July 23, 2018
Left by P O
Google+ Review
- July 22, 2018
Left by Jeffery thompson
The best dealership in town
Google+ Review
- July 22, 2018
Left by Roslyn Mickleberry
Google+ Review
- July 22, 2018
Left by Natasha Triplett
Google+ Review
- July 21, 2018
Left by Ateaq Ismail
Good ppl to deal with, very concerned and well knowledge.
Cars.com Review
- July 21, 2018
Left by Alice
My experience with MERCEDES-Benz of Midlothian was great. I left my car for service and they have a shuttle bus that return me home. The driver was very courteous and friendly. The service person ( Brian ) was courteous, explain everything, my car was ready as they say. I was treated very special.
Cars.com Review
- July 20, 2018
Left by Bessie M. Brown
Excellent Experience. Loaner Car was exquisite. I wanted to leave my car. Always a pleasure getting a service at this location. Travis my Service Advisor was very accommodating and pleasant.
Facebook - Web Review
- July 19, 2018
Left by Mary Fisk-Taylor
I brought my car in over a month ago. We have attempted to pick it up three times and spent several thousand dollars however every time it is STILL NOT FIXED! I own two Mercedes and have been loyal for over a decade but this experience will make me NEVER use this dealership again and possibly...
Yvette Pegram Replied: Ooh wow
Google+ Review
- July 18, 2018
Left by Susan Learned
Google+ Review
- July 18, 2018
Left by Deborah Berkley
Google+ Review
- July 17, 2018
Left by Becky Smith
I was so pleased with the professionalism and knowledge of everyone at Mercedes-Benz of MIdlothian. They were extremely accommodating in helping me decide just the right choice! So much so- I bought 2.
Google+ Review
- July 16, 2018
Left by Cris Rather
Cars.com Review
- July 14, 2018
Left by Charles R
Prompt, efficient service. Beautiful car cleaning at the conclusion
Cars.com Review
- July 14, 2018
Left by Ann Diem
This is my third experience purchasing/leasing a new car from Mercedes-Bens of Midlothian. Sales & Leasing Advisor, Ralph Reynolds located the exact model and color I was shopping for. With the assistance of Ron West, General Manager, Ryan Pulley, General Manager and Frank Costa, Sales Manager, I...
Google+ Review
- July 14, 2018
Left by Edwin Wilson
DealerRater Review
- July 14, 2018
Left by Grandmap
I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, knowledgeable and very accomondating.
Google+ Review
- July 13, 2018
Left by Julie Patrick
Google+ Review
- July 13, 2018
Left by Pamela O'Berry
Google+ Review
- July 11, 2018
Left by Joel Glasgow
Everything was great
Google+ Review
- July 11, 2018
Left by Katherine Aldon
Google+ Review
- July 10, 2018
Left by Raymond Wrenn
Google+ Review
- July 09, 2018
Left by Dorian Ricks
Courteous staff, very accommodating. Always a pleasure dealing with the folks at Mercedes Benz Midlothian. They go above and beyond to make sure the customer is happy.
Google+ Review
- July 09, 2018
Left by Billy Cannaday
Excellent service...sensitive to customer service while waiting for car to be serviced.
Cars.com Review
- July 07, 2018
Left by Sk
Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients. Worst experience I have ever had with any Mercedes Benz sales associate.
DealerRater Review
- July 07, 2018
Left by skasraian
Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients. Worst experience I have ever had with any Mercedes Benz sales associate.
Cars.com Review
- July 06, 2018
Left by J. Scott
Very satisfied: very happy with Brian Parker's service.
Google+ Review
- July 05, 2018
Left by jocelyn perez
Google+ Review
- July 05, 2018
Left by Lona Rogers
Google+ Review
- July 04, 2018
Left by Ashley Kim
DealerRater Review
- July 04, 2018
Left by starant
Salesperson, Wayne, was completely knowledgeable about the product and his guidance regarding colors, options and features, was invaluable. Ryan, sales manager, offered a fair deal fair from the moment of our first interactions. The lease documents were confusing and Ryan was remarkable patient...
Google+ Review
- July 03, 2018
Left by Michelle Monroe-Willis
My service experience at Mercedes was completed in a professional and timely manner. Kudos to all!
DealerRater Review
- July 03, 2018
Left by Roger & Lisa
Michael did an excellent job from the start to completion of the sale process. He kept us informed throughout the entire process and made sure we were satisfied.
Google+ Review
- July 03, 2018
Left by Brittney Lawson
Google+ Review
- July 03, 2018
Left by Abhinav Laxsav
Cars.com Review
- July 02, 2018
Left by Bob L.
MB of Midlo did a great job staying in contact with me during warranty repair by another dealer. MB did a 20k mile maintenance and found a couple of issues that were quickly taken care of. The car was returned clean and shiny!
Cars.com Review
- July 02, 2018
Left by Steve
My state inspection done in in a timely matter and my car was returned to me clean. Everyone was most helpful and friendly.
Cars.com Review
- July 02, 2018
Left by Barbara
This facility is always SPOTLESS. The staff are friendly and easy to talk too.
Google+ Review
- June 30, 2018
Left by Alex Jinks
Great service
Google+ Review
- June 27, 2018
Left by heavenlys world
The best dealership in town
Google+ Review
- June 25, 2018
Left by Janine Ford
Google+ Review
- June 23, 2018
Left by Alan Ford
DealerRater Review
- June 21, 2018
Left by Naw
All was easy, fast "and furious". As they say the do not sell everything they can, but just reliable cars, so they put their Mercedes Benz thingie on cars. Still love my purchase, I will recommend everyone to consider them as reliable source
Google+ Review
- June 20, 2018
Left by BLESSED 1
Google+ Review
- June 20, 2018
Left by RevDTy
DealerRater Review
- June 19, 2018
Left by Diana
Everyone at the Mercedes dealer was professional and answered all of my questions. What I liked best is Trevor's enthusiasm and low pressure sales. His follow up with excellent even answered by phone calls and text during his off hours.
DealerRater Review
- June 15, 2018
Left by Jeffde
This was the first time I had dealt with Mercedes-Benz of Midlothian and it was the most pleasant purchase experience I have ever had. Everyone I met was professional and pleasant and my sales consultant was exceptional. I would recommend this dealership.
DealerRater Review
- June 15, 2018
Left by Trevene
Chris was amazing and made the process easy. My husband and I walked away both vehicles we wanted. Thank you Chris and Mercedes for your great customer service.
Google+ Review
- June 13, 2018
Left by Isaac Harris
I am very disappointed with the service department and MB of Midlothian. It seems like every time I took my vehicle in for service I leave very disappointed. First of all, I don't understand why I have to go back and forth about what is covered in my warranty. For example, I had a wheel and tire...
Google+ Review
- June 13, 2018
Left by Chimere Artis
Great service and kept me informed of everything the entire time they had my truck. Not to mention how fabulous the loaner car was. Awesome customer service and experience.
Google+ Review
- June 12, 2018
Left by Carolyn Johnston
Cars.com Review
- June 11, 2018
Left by Curtis E Hotze
Excellent overall buying experience with a very efficient staff managed by the general manager!
Google+ Review
- June 11, 2018
Left by Rick Sterchi
See Ron West if you want the best
Google+ Review
- June 08, 2018
Left by Dorian Ricks
Courteous staff, very accomodating. Always a pleasure dealing with the folks at Mercedes Benz Midlothian; they go above and beyond to make sure the customer is happy.
DealerRater Review
- June 08, 2018
Left by Lee.Powers
Brian Parker always goes out of his way to find a problem and fix it. Always rave about the attention and personal service of entire staff.
Google+ Review
- June 07, 2018
Left by Matthew Fitrer
Google+ Review
- June 07, 2018
Left by Christopher Collins
DealerRater Review
- June 06, 2018
Left by phill 1104
Joshua was very helpful and understood my needs. Great people skills. I would recommend this location to my family and friends. I was greeted on my arrival and Joshua had a big smile and was very friendly.
Google+ Review
- June 05, 2018
Left by Heidi Smith
Cars.com Review
- June 05, 2018
Left by Karen Johnson
Very please with how quickly the deanship got me in for an apt.
Cars.com Review
- June 05, 2018
Left by Louis Des Etages
My sales person, Michael, was very personable and efficient.
Google+ Review
- June 05, 2018
Left by Jo
Google+ Review
- June 05, 2018
Left by Chris Royster
DealerRater Review
- June 05, 2018
Left by Happy
From the first visit to the last when we picked up our used 2015 C300 Mercedes Benz our experience was wonderful. The entire staff was great. Our salesperson Kathleen Pierson was so helpful, knowledgeable and friendly. Will pass our experience along to all our friends.
DealerRater Review
- June 05, 2018
Left by Chance16
Everyone from making the appointment to the service were very friendly and knowledgeable. What really surprised me was they did my first inspection for free and then washed my car. I will continue to have my car serviced with Mercedes-Benz of Midlothian.
DealerRater Review
- June 05, 2018
Left by Car guy
This is where I bought my car. Very satisfied with the service at this dealership. Responsive and professional, and personalized service. I would highly recommend this dealership to anyone.
DealerRater Review
- May 29, 2018
Left by Jayski214
We worked with Trevor who was a great. He was extremely knowledgeable on the GLS and provided outstanding service. Even though we didnt purchase a vehicle, Trevor made the whole experience worthwhile. Overall this is an outstanding dealership.
DealerRater Review
- May 23, 2018
Left by Johnv
Michael is great to work with and kept me informed every step. Expensive fix but in line with what was expected. Considering a new vehicle purchase at this dealership.
Google+ Review
- May 21, 2018
Left by C Dulik
DealerRater Review
- May 21, 2018
Left by Paula G.
I was apprehensive about purchasing a new car. Mr. Moss was knowledge about the cars by discussing the features of each of the models that I test drove. He followed up with me a few days later to recap. I was handed over to Mr. Johnson, who completed the financing. the entire process was seamless...
DealerRater Review
- May 20, 2018
Left by Savages7
I have purchase two Mercedes-Benz with one in the Hampton Roads area ant the second in Richmond. However, Midlothian Dealership raises the bar on my purchasing experience. I felt comfortable with the overall pricing and was treated with the up most the respect. I will be a returning customer.
Cars.com Review
- May 19, 2018
Left by Bernice Wyche
My service rep was very courteous and very timely was a pleasure to work with.
Google+ Review
- May 19, 2018
Left by Brian Jackson
Google+ Review
- May 19, 2018
Left by MARIO CHAMBERS
Google+ Review
- May 18, 2018
Left by Carole Treich
Google+ Review
- May 18, 2018
Left by Leon Branch
Great team and they did a quality job on my 2012 C Class
Google+ Review
- May 13, 2018
Left by Paul Carter II
DealerRater Review
- May 13, 2018
Left by ROB2
This Mercedes Dealership has the best service of any we have been to. Purchasing a vehicle from them Was not like the other dealers. They offered a good price without the sales pitch. The service is Great. Drop the car off, they drive you home, call when finished and pick you back up. ...
DealerRater Review
- May 11, 2018
Left by MBS sprinter
I cannot say enough about how pleased I was on my first visit to your dealership I found your facility is extremely clean all personnel friendly and our service manager made all the difference in the world by keeping me abreast of the repairs on our Mercedes sprinter Michael Moore our service...
Google+ Review
- May 10, 2018
Left by Mike Devine
First class store...from the receptionist through the Sales Manager. They work hard for the business and overdeliver. I highly recommend them. Ralph is a senior Salesman who does exactly what he promises. Ryan, the Sales Manager, supports his salesmen in putting together deals.
Google+ Review
- May 09, 2018
Left by Jacqueline pegram
Google+ Review
- May 09, 2018
Left by Bob Meadows
Google+ Review
- May 08, 2018
Left by Jessie Hanes
Google+ Review
- May 08, 2018
Left by Jr Taitague
DealerRater Review
- May 06, 2018
Left by rowens24
Wil Turner was excellent with his follow through and consistent excellent customer service. His knowledge of the vehicle he was selling was outstanding and impressive.
Google+ Review
- May 04, 2018
Left by Nick Neal
This was the easiest car buying experience I have ever had! Our salesperson was Trevor Worosher. He was patient , very informed on the Mercedes vehicles and a pleasure to deal with. He worked hard to get us the best deal possible. I would recommend Trevor to everyone shopping for a Mercedes. Diana Neal
Google+ Review
- May 04, 2018
Left by John Massengill
Getting an appointment is a joke, service is good, loaner is a plus the reason I gave 3 stars.
Google+ Review
- May 04, 2018
Left by Scott Bailey
Google+ Review
- May 04, 2018
Left by Rene Straub
Google+ Review
- May 04, 2018
Left by Amber Lawhun
Google+ Review
- May 02, 2018
Left by sarah froden
Edmunds.com - Service Review
- May 02, 2018
Left by WendiDay61
Overall services was good. Only negative would be that I dropped my car off at 7:30 in the morning and heard nothing until I contacted the service rep at 2:30 p.m. and at that time was told my inspection had failed and I would need $3300 in repairs. I feel like to should have be notified earlier...
Google+ Review
- May 01, 2018
Left by William Ginther
Kathleen is a first class sales person. Nothing is to hard for her to do for a customer. She does a wonderful job advocating for the buyer. We all know that the dealership must make money on every trans action. Kathleen makes sure that it is a fair deal for everyone. This is truly a neighborhood...
Cars.com Review
- May 01, 2018
Left by troy
Purchased my 4th Mercedes and moved from a C class to an E. Sales person was simply friendly and not in any way pushing for a sale. Answered all questions fully and with the Sales manager after returning about 3 weeks later, quickly accommodated closing on the sale. I kept my older C class to...
Google+ Review
- May 01, 2018
Left by Kevin Criscitiello
DealerRater Review
- May 01, 2018
Left by Luvmycar
The service and folks make sure one is satisfied.I have never been disappointed.Brian and Shaun are some of the best in the business.
Google+ Review
- April 29, 2018
Left by Shaun E
Google+ Review
- April 28, 2018
Left by Dale Anderson
Cars.com Review
- April 22, 2018
Left by Barbara A. Jones
I am always treated with respect, quality service, and patience. Not just this time but always. In the loaner, I never know how to set the radio or the heating or air conditioning in the newer cars. There never is a problem in my representative doing this for me. I am always showed how to work...
DealerRater Review
- April 22, 2018
Left by Mikefire
Had 10,000 mile service performed. Also sticker and had brake fluid drained and replaced. All work performed well. Dealer also recharged air conditioner as they said it was low. Hoping this solves my air conditioner freeze up issue. Wont know till weather warms up.
DealerRater Review
- April 22, 2018
Left by Tinas car
Shaun is always very accommodating whenever I am there. Bill Cochran = best salesman ever! Overall great dealership. I would highly recommend them to all of my friends
Google+ Review
- April 20, 2018
Left by michelle rupert
Google+ Review
- April 20, 2018
Left by Tim Dineen
DealerRater Review
- April 20, 2018
Left by Big James
From the time I walked onto the lot, Kathleen helped me look and make decisions with absolutely no pressure. She asked the right questions. i was so impressed with her and the way she DIDN'T tell me what I should do. We love our S450 as well we should. Kathleen has called us to follow up and help my...
Google+ Review
- April 18, 2018
Left by Devon Williams
I had an appointment for 7:45 said I would drop off but decided to stay because its only a state inspection how long could it be. Over 3 hours later the vehicle hasnt been looked at. Whats the purpose on of making an appointment when they choose what vechile they want to work on first. Then they...
Cars.com Review
- April 18, 2018
Left by Roslyn
I had a very good experience at the Mercedes Dealership in Midlothian. They are always very helpful and knowledgeable!
Google+ Review
- April 16, 2018
Left by Robert Graham
Google+ Review
- April 16, 2018
Left by Monica Smith
Cars.com Review
- April 15, 2018
Left by MBY
If I were asked to rate my overall experience at Mercedes-Benz of Midlothian in purchasing my car on a scale of 1 to 10 with 10 being the highest, I would rate all categories as a "10." Bill Cochran, our salesman, told us that he would make this the best experience we had had with purchasing a car...
Google+ Review
- April 15, 2018
Left by Ann Carey
Google+ Review
- April 15, 2018
Left by Deborah Bodsford
DealerRater Review
- April 14, 2018
Left by William M Pitts
Mechanic work, service advisor and finance dept. service was outstanding. We had a problem with the warranty company and the above individuals went out of their to resolve the problem.
Cars.com Review
- April 14, 2018
Left by Regina Dyson
Travis greeted me with a friendly smile. He exemplified customer service from start to finish. I appreciate his patience and understanding.
Google+ Review
- April 13, 2018
Left by Thomas George
First rate service on a severe problem under warranty. Got me in immediately and gave me a loaner car so they could fully diagnose and resolve a challenging problem over a few days. This service shop is the best in the area! Kudos to Brian Parker for being an outstanding service agent.
DealerRater Review
- April 11, 2018
Left by Ranger11
I worked with Kathleen and she made the whole buying experience great. I have bought 6 MBZ over the last 20 years and this was the easiest.
DealerRater Review
- April 10, 2018
Left by Jroach0176
The staff are always very knowledgeable and great to work with. Truthfully, I will never buy a car from anywhere else! - Trust them completely Sales, Service and Concerns.
Cars.com Review
- April 10, 2018
Left by Renata
I like the dealership because they get you right it can be expensive
Google+ Review
- April 10, 2018
Left by Tammy Jacobs
Cars.com Review
- April 08, 2018
Left by Bob
My experience was outstanding with all I had dealings with such as Wil, Ron and Doug
Google+ Review
- April 06, 2018
Left by Bill Turenne
DealerRater Review
- April 06, 2018
Left by Susan A
Michael was professional, prompt and thorough from start to finish... He called me with an estimate of work recommended and explained why the technician recommended it be done.. he followed up after my car was home for a few days to make sure everything was satisfactory.
DealerRater Review
- April 06, 2018
Left by DrTucker13
The Mercedes Benz of Midlothian has always been an organization of great service and professionalism. My mother is very pleased with her E350. We are so pleased that we upgraded and she enjoys her vehicle.
DealerRater Review
- April 05, 2018
Left by Gzs1029
Timeliness of the important appointment personality of the service advisor friendly environment adds to a good experience for bringing in a car for service at any time
Google+ Review
- April 04, 2018
Left by Krystal Carter
DealerRater Review
- April 04, 2018
Left by shadowfax
I never have to wait for my loaner car. Everything is ready for me prior to my visit. My person was great and had a great smile.
DealerRater Review
- April 03, 2018
Left by Jaxbenz
I just bought my 6th Mercedes, for my wife and myself, in the last 25 years - from CA, TX and now VA. The experience at Midlothian VA was the best experience of all the transactions I have conducted. Kathleen was very accommodating and patient over the 2 days it took to make up my mind. The car...
DealerRater Review
- April 02, 2018
Left by Dkuhn333
The service agents are always respectful, never pushy, explain the pros and cons and then let you decide. They are very friendly to customers and knowledgeable.
Google+ Review
- March 30, 2018
Left by Lynnia Bethea
DealerRater Review
- March 30, 2018
Left by Jennfer
I would highly recommend the service staff. They are friendly, professional, informed and helpful. The service team is very efficient and my vehicle is immaculate afterward.
Cars.com Review
- March 30, 2018
Left by Charles Ingram
Provided me with good customer service and informing me along the way
Google+ Review
- March 29, 2018
Left by Mohammed Beyad
Mike was very efficient. MB of Midlothian installed a temporary patch to fix my navigation system and will install permanent fix when available.
Google+ Review
- March 28, 2018
Left by Tacara Andrews
Google+ Review
- March 27, 2018
Left by E Nel
Great service. Kept me updated on a regular basis on the status of my vehicle and repair. Very helpful, understanding, and polite.
Google+ Review
- March 24, 2018
Left by Bernette Johnson
Mercedes-Benz - Midlothian always provides excellent service. I can always depend on Tim Lyons, master technician, to diagnose and correct any issues I might be experiencing. It was a pleasure meeting my new service consultant,Michael Moore. I was more than pleased with his prompt,professional...
Google+ Review
- March 24, 2018
Left by Taylor Christian
Excellent service. Great loaner vehicle. A+
Cars.com Review
- March 23, 2018
Left by Robert Bertocchi
Michael Moore did a marvelous job handling my end of warranty check. He personally walked me towards my loaner and, phoned and informed me of my completed product..
Google+ Review
- March 22, 2018
Left by Edgar Perez
Cars.com Review
- March 22, 2018
Left by Howard Harsch
I would like to thank Travis and the mechanic who worked on my vehicle. It was a Friday afternoon and I did not have an appointment. My esp light came on and I immediately took it over to the dealership. I live in New York and was traveling back home with my wife, grandson, daughter and son in law....
Google+ Review
- March 22, 2018
Left by Patricia Wright
Google+ Review
- March 22, 2018
Left by Trazay Williams
Great customer service!
Google+ Review
- March 22, 2018
Left by LeeAnn Roope
Google+ Review
- March 22, 2018
Left by William Oehlschlager
Google+ Review
- March 22, 2018
Left by Leigh Nagosky
Brian Parker in the Service Dept. is accommodating, efficient, honest, and professional. This is the only place I will bring my Mercedes.
DealerRater Review
- March 22, 2018
Left by Final
Ralph Reynolds and Darin Johnson responded to our questions with precision and processed the paperwork professionally. Delightful employees that assisted us through the process. Thanks!
Cars.com Review
- March 22, 2018
Left by Darrell Bankhead
Everything was ready when I arrived,the tech,loaner car
Google+ Review
- March 21, 2018
Left by Otelia Macon
Cars.com Review
- March 21, 2018
Left by gordon shaw
When I arrived and drove inside, I waited more than I thought I should before I was greeted and brought back to his office. This was at 900 and when I called at 300, I was told it wasn't ready. It only had an A service and state inspection. So it took too long and I had to call to find out about...
Google+ Review
- March 18, 2018
Left by Troy Green
Best cars in the world come from Mercedes Benz
Google+ Review
- March 18, 2018
Left by Magicalbilly
Google+ Review
- March 16, 2018
Left by Yves Danis
Google+ Review
- March 16, 2018
Left by Thomas Dwyer
Cars.com Review
- March 16, 2018
Left by Rowena
Happy with my service in Mercedes bens dealer at Midlothian turnpike Virginia. Good service Im doing service again.
Cars.com Review
- March 16, 2018
Left by Michelle C Vaughan
Travis is the best, always gives great advice on best maintenance for my baby. He is very patient and helpful when I visit the facilities. I love the fact he goes above and beyond to follow up a few days after my services to make sure everything is working properly or if I have any questions or...
DealerRater Review
- March 16, 2018
Left by Ivor Fisher
Larry, I truly want to thank you and your team for the integrity and outstanding service that I was provided by your Mercedes Midlothian operation today. Joshua was excellent and is a true professional. The Shuttle drivers were on point. Thank you again very much. Greatly appreciated. Ivor Fisher.
Google+ Review
- March 15, 2018
Left by S Powell
Went in for B1 service decided to go with brake system service also. Travis called said I needed front brakes told him I have a warranty he replied brakes are usually wearables so my warranty wouldnt cover went ahead and OK to brake change. Took it upon myself to call my warranty company and low and...
Google+ Review
- March 15, 2018
Left by Vin Ashley
I had a scheduled service and while there Michael, my service writer, observed a problem and fixed it without taking any extra time and I was out in time.
Google+ Review
- March 13, 2018
Left by K G
Google+ Review
- March 13, 2018
Left by Frances Kimble
DealerRater Review
- March 13, 2018
Left by Dworsley
Brian was a great service advisor! He got me in and out in a timely manner. Excellent Service! Im coming back for sure! Thanks
Google+ Review
- March 12, 2018
Left by Dotty Cologne
Google+ Review
- March 10, 2018
Left by MICHAEL HENRY
Google+ Review
- March 09, 2018
Left by Lyndon Aguiar
Very helpful, organized, efficient, and good communication!
Google+ Review
- March 08, 2018
Left by Barbara Grant
Google+ Review
- March 07, 2018
Left by Robin Austin
Came in a day early, they took me right away. Very customer service focused. Thanks.
Cars.com Review
- March 07, 2018
Left by Yolanda
Took car in for yearly service and inspection Quick drop off and loaner provided
Google+ Review
- March 06, 2018
Left by Rev. J. Wesley Boothe
Brian Parker was right there to greet me when i pulled in. Desha, as always when i call, was friendly and helpful. I can only say that I am enormously impressed with the Super people I've met, in all areas of this Dealership. I feel appreciated and valued when i come in for any reason.
Google+ Review
- March 06, 2018
Left by bill toriello
Outstanding buying experience.Michael Collins made the entire transaction very pleasant and did handled everything very efficiently.
Cars.com Review
- March 06, 2018
Left by MiMi Parham
Brian Parker and Ralph Reynolds are gems! In car #2 and already planning #3. I drive from the Baltimore area to Mercedes Midlothian!!!
Google+ Review
- March 06, 2018
Left by Alonzo Battise
Cars.com Review
- March 06, 2018
Left by Annie Harman
Brian Parker is always the consummate professional in every sense of the word. Best service department in Richmond.
Google+ Review
- March 04, 2018
Left by Vicenta Robinson
DealerRater Review
- March 04, 2018
Left by SRI
As soon as I was inside the service garage, I was approached by a young man who was courteous and assured that I would be comfortable as I waited for the service of my vehicle. He was fantastic from the moment I arrived until my departure.
Google+ Review
- March 03, 2018
Left by carlyle jean-marie
DealerRater Review
- March 03, 2018
Left by Shoozie
Everything went smoothly. Found me the greatest car and in the colors I wanted. Doug Mangus was so helpful.would highly recommend to family and friends.
Google+ Review
- March 02, 2018
Left by Phil Card
Everyone was professional and kind. THEY FIXED a problem that we had spent money on elsewhere previously without success.
Google+ Review
- March 02, 2018
Left by Martin T. Evans, MD
Google+ Review
- March 01, 2018
Left by Sean M
Kathy Pierson is truly the best!!!
Google+ Review
- March 01, 2018
Left by Tracey Wiley
Google+ Review
- February 28, 2018
Left by carla thomas
Excellent attention to detail.
Google+ Review
- February 28, 2018
Left by Paul Bird
DealerRater Review
- February 28, 2018
Left by Ivygrove
We left our car for routine service. We had a rental car to do errands while we waited. Travis gave us a call when the car was finished, and it was waiting for pick up when we got back. We had some concierge service to answer questions about some of the features on our car that was very helpful.
Google+ Review
- February 27, 2018
Left by Jerry Carr
My sales person was the most professional and helpful individual I have run into in a long time.Great and friendly service.
Google+ Review
- February 27, 2018
Left by Martin T. Evans
DealerRater Review
- February 27, 2018
Left by William Bell
Was very pleased with the service and car buying process. Has been pleased with the service and car buying process since the purchase. Still pleased with the service and car buying process.
Google+ Review
- February 25, 2018
Left by Eli Rich
This is my first "NEW" MB and I now know what "The Best Or Nothing" really means. Love the car! Love my GM, Ron West! Love my Sales Expert, Mike Collins! Brian Parker in Service goes to no end to satisfy my needs in keeping my car in 100% condition. All around great experience! Ty for such a great...
Google+ Review
- February 24, 2018
Left by Jesus Lapera
We had a wonderful experience with the staff. Chris and Jena went out of their way to help us. We strongly recommend the dealership and specially the team that took care of us Cheers!!!!
DealerRater Review
- February 24, 2018
Left by CH
As usual they do a wonderful job. Travis welcomed me and listened to me to see what my concerns, if any, might be. Over all the years I owned other makes of car, I felt intimidated when I took my car in for service, especially when I owned a Cadillac. But ever since Ive owned or leased a Mercedes, l...
Google+ Review
- February 23, 2018
Left by Lisa Hogsett
My car is always done when promised on service days. I am kept up to speed on the servicing it needs. When my lease is up, I will most likely choose another Mercedes for my side gig's auto bonus (free car!) when I could have one of five other luxury brands.
Google+ Review
- February 23, 2018
Left by Will Griffith
Michael Moore was outstanding!
Google+ Review
- February 23, 2018
Left by Charles Ernul
Google+ Review
- February 21, 2018
Left by Jamin Sheard
I completely mixed up my service appointment time and Joshua G. worked me in without question. I offered to come back at the correct time since it was my mistake, but he insisted on helping me out. As a result my scheduling mix-up did not cost me wasted time and my car came back very clean and ready...
Cars.com Review
- February 21, 2018
Left by Fred Sundstrom
My first Service Rep, Joshua (sp?) was not responsive at all; returned his call after drop off, no answer; called him twice more and he never returned my calls. 2d Rep, Mike was much more responsive and kept me in the loop; understood what the "p" in personal meant. Was a little irritated that a...
Cars.com Review
- February 21, 2018
Left by Janet Scott
Best dealership, everyone so nice and professional
CarGurus Review
- February 21, 2018
Left by Guru58M71
postive
DealerRater Review
- February 15, 2018
Left by Cindy
The service and staff was awesome. I received a text once they received my car and when I picked up it was available in a timely manner.
Google+ Review
- February 14, 2018
Left by Dwayne Sconion
Cars.com Review
- February 10, 2018
Left by Adrienne Montesanti
Great as usual. They worked on the pronlem until it was remedied. Always pleased with this dealership. They are friendly, capable and willing to make the customer happy.
Cars.com Review
- February 09, 2018
Left by Joey Smiley
Buying a vehicle is only the beginning of owning a car. If you do not have great service, you have nothing. Thanks for being great.
DealerRater Review
- February 08, 2018
Left by Golfgal
All staff were great and very helpful. All treated me with respect answered my questions and provided excellent service. I find this 25 word minimum quite annoying and feel I should be able to express myself in as many OR as few words as I see fit. This needs to be changed or I will no longer...
Cars.com Review
- February 07, 2018
Left by Bill Harrison
Very good service experience. Travis did a great job!!
DealerRater Review
- February 07, 2018
Left by 1460
Williams Cochran, is the most knowledgeable car sale representative at Mercedes- Benz that I have ever know coupled with a can-do attitude he will go far in your organization because he exceeds his goals... The outstanding manner in which he had performed his duties while serving my wife and I at...
DealerRater Review
- February 07, 2018
Left by Katie
Chris Moss great guy he did not push us to purchase the vehicle and explain how costco deals work with Mercedes Benz. He did a great job.
CarGurus Review
- February 07, 2018
Left by Judelbug
My first car of interest was white and since I'd previously had four white M- Benz cars, I decided against it. The second car was black. It was a "maybe"...
CarGurus Review
- February 07, 2018
Left by Judelbug
My first car of interest was white and since I'd previously had four white M- Benz cars, I decided against it. The second car was black. It was a "maybe" ...
Google+ Review
- February 03, 2018
Left by Jeff Qureshi
Cars.com Review
- February 03, 2018
Left by Tina
I had been treated poorly by another dealer in the area so I reached out to Midlothian to purchase my CPO GLE. It was so easy and seamless!! In addition, I was very sick and could not make it to them, they brought the car to me and we did the deal in my kitchen! Amazing, couldn't be happier with...
DealerRater Review
- February 03, 2018
Left by Joe
We received exceptional customer service. An exceptional customer service rating is earned when a salesman / manager / finance manager / customer representative etc. does more than what the customer expects. Doing what is expected equates to good customer service. Our exceptional experience was...
Google+ Review
- February 02, 2018
Left by tonya tyson
DealerRater Review
- February 01, 2018
Left by EmmaN
The staff was great. It was a pleasure to work with Chris and the sales and general manager. The staff made the adjustments needed in order for me to lease my new GLA250
Cars.com Review
- February 01, 2018
Left by Violeta
Love that everyone works as a unified team to make your car buying experience the best from our salesperson Chris, manager Michelle to Jenna in the financial department.
Google+ Review
- January 30, 2018
Left by Keith Hollers
We traveled more than 1,000 miles to purchase a pre-owned vehicle from Wil Turner at Midlothian Mercedes Benz. He was able to answer our questions in a timely manner, provided an honest description of the automobile, and followed through on all our requests. He made us feel comfortable with the...
DealerRater Review
- January 30, 2018
Left by Bob314159
Had a great experience getting our vehicle serviced here. Took care of all our vehicle items promptly and effectively. Would highly recommend this dealership for both purchasing and servicing your vehicle.
DealerRater Review
- January 30, 2018
Left by Fred
It starts with the salesperson: Ralph Reynolds is the best! Listened to what we were interested in as he did last time; offered some options and we bought. Finance(Darin and Jen) are first class and we drove our new MB home. Professional service and personnel all around - highly recommend - Fred...
DealerRater Review
- January 30, 2018
Left by Haydon Woodlee
Michael Collins and Ryan Pulley were the best to work with, made everything so easy and hassle free especially for an out of state purchase. Will definitely use them in the future!
DealerRater Review
- January 30, 2018
Left by Susan S Morris
Shaun Hagler is awesome! His customer service is on point 100% of the time and really makes me feel as though I am his only customer. I wouldn't take my car anywhere else!
Google+ Review
- January 29, 2018
Left by Gil Edwin
Yelp Review
- January 29, 2018
Left by Willy K.
I am giving this service shop a 1 star because i cant give it less, the assistant service manager "Brian Parker" was rude to me when i called him to check on my car .. no one says hello when you enter .. epecially if you a person of color .. my car was damaged on a $2000 repair and rather than visit...
Google+ Review
- January 27, 2018
Left by Sandra Bennett
Excellent service, vehicle was ready when expected. Service advisor was very knowledgeable and provided helpful and valuable feedback. I can't say enough about Mike and Brian in the service department they are geared towards 100% customer satisfaction!!!
Google+ Review
- January 27, 2018
Left by Sonya Thomas
DealerRater Review
- January 27, 2018
Left by Malik
Good people, good place to take your vehicle, good customer service skills and really fast workers. I really said thank you so much and my highly recommendation
Cars.com Review
- January 26, 2018
Left by Peter Guzman
Thanks for your super service,Brian Parker is the service manager
Google+ Review
- January 24, 2018
Left by Marsha Goodman
Google+ Review
- January 24, 2018
Left by Daniel Martin
DealerRater Review
- January 24, 2018
Left by Chuck
Always helpful and want to please. Brian takes every opportunity to go above and beyond . Follow up concerns are addressed quickly and thoroughly . I appreciate how they regard their customers
Google+ Review
- January 23, 2018
Left by Porscha watkins
They were flexible. The snow and holidays and my distance away could have been a disaster but they made the experience a good one.
DealerRater Review
- January 23, 2018
Left by Ebon
Mercedes was late in coming in to the sprinter but this dealer has caught up with the knowledge and service that many other companies have had for years in the sprinter.
DealerRater Review
- January 23, 2018
Left by Jos salazar
I got a great services, since they one Chris and Frank understand what I was looking for and work quite hard to give me th best options , at the end I feel I got more what I expected and that is a great feeling. Outstanding services !!! Your services make a huge difference vs other car dealers...
Google+ Review
- January 21, 2018
Left by Betsy Fralin
So awesome to have the shuttle service to drive me to and from work!
Google+ Review
- January 21, 2018
Left by Syndi Massengill
Takes to long to get an appointment for service. The work provided is great.
Cars.com Review
- January 20, 2018
Left by EHG
My salesperson Will was great. He was parient and very informative. He provided my daughter and I with quality customer service and the overall process took less than two hours. Thank you Will.
Google+ Review
- January 19, 2018
Left by Amar Shah
Travis was great at addressing our issues and taking care of them in an expeditious manner!
DealerRater Review
- January 19, 2018
Left by BlackMercy18
If I could give 100 stars for professionalism, attentiveness and patience I definitely would. I throughly enjoyed spending my Saturday at Mercedes-Benz of Midlothian. The process was wonderful from start to end. Darin Johnson and Christopher Moss are truly gems! No question went unanswered. They...
DealerRater Review
- January 18, 2018
Left by Beach traveler
Very happy to have experienced the same high quality service with Joshua Garrett on my first required vehicle service as I did in the Sales Process with Michael Collins. I have a dealership much closer to my house but choose to deal with Mercedes Benz of Midlithian.
Facebook - Web Review
- January 18, 2018
Left by Todd S Farrand
Google+ Review
- January 17, 2018
Left by Claire Crocker
Thanks so much for taking us in on the fly to fix our sprinters headlamp. We appreciated the swift and friendly service (thanks, Joshua!) and were able to continue on our vacation promptly.