The repair on my S580 Mercedes was done professionally within the estimated timeline given. A loaner vehicle was provided for the entire time.

Dealer Replied: Hello Gerd, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

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Everyone was professional, and Ilya Sobolev especially was an awesome salesperson! His knowledge of Mercedes cars is extensive, and the process of seeing the car on the lot, and then buying it was seamless.

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Could not explain what damage was done on the vehicle. That is not acceptable. Nothing else to say

Dealer Replied: Hi Tom, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.

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We left on a driving vacation afterthought recall and service. When wedrove onto a rain shower, something happened that never occurred before. FLASHING RED LIGHTS BREAKS and PARK along with SRS restraint visit workshop. I would hope that the MB Reno, NV will address this when we return.

Dealer Replied: Hi Fred, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!

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I was very nervous as this was my first time purchasing a car as an adult, but it was overall a good experience! The salesperson I corresponded with beforehand and who managed the deal in person, Matthew, went *above and beyond* to help me get the exact car I wanted and feel comfortable the whole...

Dealer Replied: Hi Rosemary, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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I have a scheduled B service on 29 July 2025. I was a little early but when my service advisor saw me...he immediately took me in. Mr Woo is a professional in every sense of the word. As I waited at the lounge he ensured that ne and my wife are comfortable. Mr Woo updated me with the status of...

Dealer Replied: Amor, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.

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Great service department. Work done on time while I waited in a very comfortable waiting room

Dealer Replied: Hi Joe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I bought a late model Jeep Wrangler and had some heating problems. I called my. Salesman Marcos and Service Representative Brandon and they got me into service immediately, found the problem quickley and gave me a loaner during repairs. The Service MGR handled everything. I will go to no other...

Dealer Replied: Hello Jerry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Well organized and decent time frame of work done. I was happy with my experience with Carl. Over the last 2 visits it has been great.

Dealer Replied: Hi Adam, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! Drive safe, and we'll see you on the road.

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brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off area....

Dealer Replied: Hello Paul, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (775) 260-4602 to discuss what we can do to help.

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They are so good at telling you what you want until you ask them to make good on there word, but after that it's all a run around that waste my time and IQ honestly. I would never buy a nother Mercedes again in my life and I will disown my friends if they do , please be wise and learn from my...

Dealer Replied: Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (775) 260-4602 to discuss what we can do to help.

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I brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off...

Consumer Replied: Your response on the day of the problem certainly was appreciated. I will return to your dealership for future service needs. Thank you.

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This is my third purchased vehicle from this dealership and they have been on top of their game.

Dealer Replied: Hello, thank you; we appreciate your feedback! Feel free to stop by if you ever need any more help.

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It was an easy buying experience. The salesman Ilya Sobolev was personable and professional worked hard to find us the right vehicle! Very happy with our experience there!

Dealer Replied: We are pleased to hear you had such a positive experience with us, Brian! Feel free to stop by if you ever need any more help.

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We found a car at Carmax that we fell in love with and paid for shipping (despite seeing a not so good Carfax after the fact). Got a call the next day it should not have been available to purchase and canceled our order. I was so upset. After that I out about Autonation. Staff at Mercedes Reno was...

Dealer Replied: We appreciate you taking the time to leave us a response, Stephanie! If you ever need help, just give us a call. Happy motoring!

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I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to...

Dealer Replied: Hi Suzette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to...

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Your dealership and specifically our salesman Ilya Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Feel free to stop by if you ever need any more help.

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The buying process was excellent; convenient and simplified. They made it easy. The repair process was handled VERY professionally with excellent communication. While there was an initial delay, the response and service was very good.

Dealer Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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The purchase of the car was handled professionally and conveniently. The later repair process was conducted professionally with excellent communication and pricing.

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I live in another state and called to inquire about a car I saw for sale on cars.com. The manager responded by email and then called me the following day to give me all the information I needed. He was very helpful with all my questions.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Scammer service department is the only description of my experiences with this very dishonest dealer. Experiences is plural and I have no excuse for being repeatedly ripped off. I was a new car dealership principal for many years, hence my knowledge. My first experience was without issues for the...

Dealer Replied: Hi William, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (775) 260-4602 at your earliest convenience to discuss how we can turn your experience into a positive one.

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Scammer service department is the only description of my experiences with this very dishonest dealer. Experiences is plural and I have no excuse for being repeatedly ripped off. I was a new car dealership principal for many years, hence my knowledge. My first experience was without issues for the...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.

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5 Stars for our sales guy Gian. Knowledgeable and professional. However, -4 stars for sales manager and used car guys. we were so low-balled on our trade it was insulting. Their service department is receiving 1 star ratings and I also do want to take my car to Sacramento for servicing.

Dealer Replied: Hi Bob, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (775) 260-4602 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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Big change in the service department seem to have additional staff that was needed and a more relaxed atmosphere.

Dealer Replied: Hi Stan, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Carl is the best. He's in service and has helped out for years

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After much tortuous decision making we just ordered a new GLE 450e. The staff was very patient with us as we tried to make our decision (across several visits). Our salesman (Matthew LeDin) was very friendly and knowledgeable and made the purchase painless. The manager Nick was also nice and always...

Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

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Ask for Marcos! He is probably one of the most patient sales people I have ever met. I came in here a bit stressed after shopping for two days and he really handled the situation very well even though I didn’t. Sitting with him and talking about different cars he’s very knowledgeable about prices of...

Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I was pleasantly surprised with the quality of service here. My sales representatives Matthew LeDin and Steve Montano were awesome and made the process super easy.

Response from the owner Replied: Hi Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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I recently purchased a car with Matt and he was absolutely awesome! As female who has only purchased a couple cars in her life, I was very nervous to buy on my own. I was so lucky to have Matt as my salesman. Matt went the extra mile to make sure I understood the whole process, he heard my concerns...

Response from the owner Replied: Hi Lacey, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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It was a fantastic experience with our sales person Mathew and our finance person Nate. We will definitely refer anyone interested in MB.

Response from the owner Replied: Hello Billie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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We recently purchased a GLC Mercedes from Matthew LeDin. And the overall experience was excellent. His knowledge and expertise were spot on in answering my questions and matching the car to my needs. The car that I thought was going to be the one, turned out not to be when Matt explained our ranch...

Response from the owner Replied: Hi Kelly, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Mathew is wonderful to work with. He took extra time to learn our needs, show us the right vehicles, and negotiate the best deal. A friendly, professional we will certainly go to when we need our next vehicle.

Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Feel free to reach out to us if you need anything. Have a wonderful day.

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Very helpful and made the car buy experience easy

Response from the owner Replied: Hi Jim, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I recently bought a Mercedes GLB from them. My salesman - Navjot clearly realized that I was serious about buying a car but went to some trouble to understand that although I was willing to trade 2 vehicles I really wanted to hang on to one (Corvette) if possible. He could easily have oversold me...

Dealer Replied: Hi Andy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Beware - Went to website. Found car I wanted to buy. Called and talked to salesman IIya. They ran my credit and asked me to book flight which was non refundable as it was close to flight time. I paid for airline tickets and they signed an agreement. They then said someone else suddenly bought the...

Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you are willing to give us another chance, please contact us at (775) 260-4602 so we can understand your situation better in order to try and turn your experience around.Thank you,Mercedes-Benz of Reno

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Beware - Went to website. Found car I wanted to buy. Called and talked to salesman IIya. They ran my credit and asked me to book flight which was non refundable as it was close to flight time. I paid for airline tickets and they signed an agreement. They then said someone else suddenly bought the...

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Matt is the opposite of a typical car salesman, he genuinely cares, listens, handles/takes care of and explains every concern as well. He will be my go to car guy for life along with becoming a good friend. The most impressive thing of all, is his follow up after the car is purchased to make sure...

Response from the owner Replied: Hi Eric, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Original:Joke of a dealership. I get sent a credit app link directly from one of the salesmen (Ilya) and fill it out. For whatever reason I get an error message. But apparently it partly went through, but info was missing (even though I filled everything). So I have to waste my time doing it again,...

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Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!

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A couple of years ago, I made a decision on what my next vehicle was going to be. A few weeks ago, I decided it was time. After shopping around, I found my car at Mercedes-Benz in Reno. Being a little rough around the edges, my first thought was, "Oh great, this is going to be awkward." However, I...

Response from the owner Replied: Hi Joshua, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Purchased preowned Mercedes SL550 from Mercedes of Reno. Quality service, part of Autonation so fixed price. Car was detailed prior to my purchase.

Dealer Replied: We are pleased to hear you had such a positive experience with us, Scott! If you ever need help, just give us a call. Happy motoring!

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Purchased preowned Mercedes SL550 from Mercedes of Reno. Quality service, part of Autonation so fixed price. Car was detailed prior to my purchase.

Dealer Replied: We are pleased to hear you had such a positive experience with us, Scott! If you ever need help, just give us a call. Happy motoring!

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I am thrilled to share my experience with Mercedes Benz of Reno, particularly with Matthew LeDin. From the moment I stepped into the dealership, I felt valued and supported. I had a specific vision for my perfect car, and while they didn’t have it in stock, Matthew went above and beyond to search...

Response from the owner Replied: Hi Trish, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Thank you so much for being one of our valued guests and we look forward to your next visit!

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Nick outright lied to me and sold a used car right out from under me despite giving me the final price, having my checkbook out ready to pay cash, and telling me I could pay when the car arrived. This dealership truly has no interest in transferring a car from California under Autonation that was...

Response from the owner Replied: Hi Lynn, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (775) 260-4602 for further assistance. Thank you for leaving your feedback, and we hope to hear from you in the future.

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Nick sold a used car out from under me and never bothered to call to let me know

Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.

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Nick sold a used car out from under me and never called me back to let me know. I have bought and serviced two prior vehicles at the dealership. Nice way to treat a regular customer. I was lied to and scammed!

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Nick outright lied to me and sold a used car right out from under me despite giving me the final price, having my checkbook out ready to pay cash, and telling me I could pay when the car arrived. This dealership truly has no interest in transferring a car from California under Autonation that was a...

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Repairs were performed quickly and my service advisor, Jessica, was was very professional and knowledgeable.

Response from the owner Replied: Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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I have been bringing my Mercedes Sprinter here for six years, and for the most part, I have consistently received good service. However, the lack of professionalism during my last visit has led me to believe that it’s time to find a new shop. It seems that customer care is no longer a priority.

Response from the owner Replied: Hi Mike, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.

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What an amazing experience working with Matthew LeDin! He was able to walk us thru the necessary steps to complete our Mercedes purchase. Quick, efficient and driving off the lot within 2 hours. I would highly recommend buying a Mercedes here! Everyone was super friendly and not pushy! Chance Kazen...

Response from the owner Replied: Hi Karen, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Even though I am a return customer to this dealership, I was apprehensive to talking with any salesperson fearing them being too pushy. Matthew Ledin approached us with a great demeanor and very welcoming attitude. Because of Matthew my wife and I have a new appreciation of the experience. I...

Response from the owner Replied: Hi Bryan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Feel free to stop by if you ever need any more help.

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Joke of a dealership. I get sent a credit app link directly from one of the salesmen (Ilya) and fill it out. For whatever reason I get an error message. But apparently it partly went through, but info was missing (even though I filled everything). So I have to waste my time doing it again, this time...

Response from the owner Replied: Hi Craig, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (775) 260-4602 to discuss what we can do to help.

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I recently had the pleasure of purchasing a Mercedes GLC from Mercedes-Benz of Reno, and I couldn’t be happier with my experience! From the moment I stepped onto the lot, I was greeted with warmth and professionalism, but it was my salesman, Chance, who truly made this experience exceptional. Chance...

Dealer Replied: Hi Tyler, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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I drove from Sacramento to purchase my new GLC. It was worth the drive!

Response from the owner Replied: Hello Michael, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I wan to thank the whole team at the Mercedes benz of reno. We where treated like family. Really good energy. Matthew ledin we want to thank you for helping my son with his first car purchase it was flawless he loves his new camry xse it looks like it just came off a showroom great quality and...

Response from the owner Replied: Hello Adrian, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Matt had great customer service and helped me get my new 2020 Toyota Camry.

Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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I want to thank Matthew LeDin for helping my son for getting his first car. We felt very welcomed and he made the process feel smooth.

Response from the owner Replied: Hello Jessica, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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