We are traveling in our RV Mercedes Spinter and the engine light come on. I pulled up a 7:00am without an appointment and they had me in the shop by 7:30. Diagnosed my problem had the part overnighted from Texas and we are now back on the road at 12:00 the following day. That is great service!
K Braden
Sierra was great and the reason we bought our vehicle. She treated us like people and made us comfortable in the buying process. Definitely recommend her as a sales person
Dealer Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
I purchased my first Mercedes vehicle through Mercedes Benz of Chesterfield. Amir was our sales rep and he was absolutely wonderful to work with, from our test drive on a Saturday, to our purchase the following Tuesday. He answered any questions we had, and showed us things about the vehicle that we...
Dealer Replied: Lucy Li, thank you again for taking the time to let us know how we did!
I purchased my first Mercedes vehicle through Mercedes Benz of Chesterfield. Amir was our sales rep and he was absolutely wonderful to work with, from our test drive on a Saturday, to our purchase the following Tuesday. He answered any questions we had, and showed us things about the vehicle that we...
Amir my sales rep was the most attentive and caring salesperson I have ever dealt with. He answered all my questions and followed up with the answers he didn?t know on the spot. He listened to our concerns and took care of all of them without even asking. Would definitely buy again from Amir!! ...
Dealer Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
The dealership’s staff was awesome. The young man who assisted us in our purchase was very helpful. He allowed us to ask as many questions as we wanted to about the vehicle we were purchasing. We are loyal customers and will continue to do business with your dealership and your salesman, Justin.
Good overall experience at the dealership
Reid and Amir were nice to work with.
Appreciate the customer service and keeping me informed throughout the process
Dealer Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
This dealership is awesome!
I purchased my vehicle from another dealer, and from now on, I am only going to use this dealership.
Anthony and Morgan are amazing. Anthony?s communication, professionalism, and respect for my concerns was outstanding. He respectfully listened to my concerns regarding...
Dealer Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Im allways comeback to this dealership. This guy helpfull and profesionall..Friendly staff with good connection with customet. Nice and clean facility.THANK YOU.......Im always comeback in future
Dealer Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Service could not have been better, service manager Adam took a sincere interest in my cars needs and gave me excellent service !! I will certainly bring my car back to Plaza Mercedes !!!
Perfection from a to z! Everyone was amazing to work with from the minute of finding the car online, working with the team to figure out if it was what I wanted, scheduling a showing, arriving at the dealership, to pulling off the lot! Great experience
Dealer Replied: Hello Jeannie Underwood, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Adam does a great job to take care of me for all my repairs. Explains everything in detail and the bill so I can understand what I?m paying for.
Dealer Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
I was a little unhappy when I brought my van back to have it fixed for a linker and brake light that I had already paid $600+ to have a new light put on and then had to pay another hundred plus to have them check wiring that should’ve been checked the first time
Morgan from service is always wonderful to work with. She's very personable, she must have a photographic memory because months go by and she remembers things from previous conversations. She's delightful.
Always a positive service experience from start to finish at this dealership. The techs do the job well and thoroighly and the service managers are knowledgeable, courteous and professional. Highly recommend bringing your Mercedes here for service.
Service is not consistent. We have had great experiences but also terrible ones. Hard to trust their work all of the time and hard to feel that we are valued as a customer.
Dealer Replied: Thank you for your business and feedback as well, Diane. We're sorry to hear that you have not had consistent positive experiences with us. We would love to see how we can change that. Please give us a call at (314) 597-9489 to discuss and you may request to speak with Aj Clandro, our Service Manager. Thank you and we look forward to addressing your concerns.
Adam was professional, helpful, and coordinated the service plans efficiently. Thank you!
Response from the owner Replied: Bev Shoemaker, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Based on this visit, all was good, as it was covered under warranty. Other visits have not been that way, as they have always come up with lots of very expensive work they claim I need done. Not so sure I trust them
Michael, Reed, Erin and the whole team at Mercedes-Benz of Chesterfield were amazing to work with throughout the process. Highly recommend and can't wait to drive off in our vehicle!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Mercedes-Benz of Chesterfield is a great place to explore different models of cars available. Our sales person Erin was knowledgeable and helpful and made our visit pleasant and informative.
Response from the owner Replied: Jane Campbell, we really appreciate this positive review! Thanks so much!
The store has a wide variety of options to choose from and Erin was very helpful and professional. I will be referring my friends to see her and give Mercedes their business.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
My service rep, Morgan, was and has been very friendly and professional, everytime I go in for service. The service department always explains what service needs attention by sending a video and explanation.
EVERYONE TOOK GREAT CARE OF US. FROM PATRICK,CAL,CHAD AND ROY WERE AWESOME TO WORK WITH. WE ARE VERY SATISFIED WITH THE SERVICE WE HAVE RECEIVED FROM THE DEALERSHIP! WE LOVE OUR NEW MERCEDES!
Fantastic Job! Erin helped me along the way through every step of the process. Would always recommend buying from a dealership if you have the chance.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
I purchased a 2021 Mercedes-Benz GLC, and Erin made the entire process absolutely seamless! From the moment I walked in, she was professional, knowledgeable, and genuinely friendly. Erin went above and beyond to answer all my questions and made sure I felt confident about my purchase.Her attention...
Response from the owner Replied: AMBER WEINTRAUT, we are delighted to see this rating! Have a great day!
Erin was absolutely fantastic! She helped us get into a beautiful 2021 Mercedes GLC and made the entire process smooth and stress-free. She was professional, knowledgeable, and went above and beyond to ensure we had a great experience. If you’re looking for someone who truly cares about their...
Response from the owner Replied: Brandon Weintraut, thank you again for taking the time to let us know how we did!
We brought our car in for an oil leak on 12/20/24. We dropped the car off the night before. As I was filling out a drop off envelope- a nice elderly porter told me to drive on in- they were still opened. I pulled in & the porter took me to a service advisor’s office. The service advisor looked...
Response from the owner Replied: Debbie, we appreciate your business and we thank you for bringing your concerns to our attention. Please accept our sincerest apologies for your experience as this does not reflect the way we greet and serve our clients. Our Service Manager reached out to you to personally address this and we hope that we will have the opportunity to continue serving you, but much better in the future. In the meantime, if you would like to discuss further, please reach out to our General Manager Malcolm Gage at (314) 919 8000 or our Service Manager Aj Calandro at (314) 597-9489. Thank you.
Erin is the sweetest she’s fun and bubbly. She helped us out and was super fast.
Response from the owner Replied: Hello Aniston Emily, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Sierra and her entire team at Mercedes of Chesterfield were fabulous! The customer service was outstanding from beginning to end. They treated my family like family! Thank you for helping us secure the best Christmas gift to our son...his first car!!
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Kind, easy to chat with & not pushy. Erin Dougherty was an ideal sales rep
Response from the owner Replied: Katie Ruppert, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
I bought a 450 GLE this week at the location on Technology Drive. Reed Raleigh was our Sales Consultant and he was fantastic! His exemplifies excellence in customer service! He was very knowledgeable about the car, quick to respond and answer questions, and helped facilitate our trade in which...
Response from the owner Replied: Kellie Russell, thank you for taking the time to leave us this positive review! Have a wonderful day!
Erin was a delight to work with - highly professional, thorough and responsive. She worked with me quickly to find my dream car and made it happen. Thankful for the customer experience and the smooth-sailing car buying experience - a rarity these days!
Response from the owner Replied: Thank you Annie Heyward! We hope to be of service to you again!
Marc was very knowledgeable and helpful in answering all my questions. He and the staff made the entire process of buying a car not only easy but pleasant.
Charged for windshield washer fill when it was full. This continues to be a problem. Charging for work that doesn’t need to be done and careless with dirty hands
Dealer Replied: We're sorry to hear that this happened in service. Please give us a call regarding this as soon as you have a moment. You may request to speak with Aj Clandro at (314) 597-9489. Thank you and we hope to get this turned around.
Milan picked up my car and returned it in a timely manner, it was clean and the A3 services completed. The team is always friendly, gracious and professional .
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
DeAnn is awesome and provided great customer service when I brought my car in for a warranty key fob issue. Went above and beyond for me. Very Thankful!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
This was the worst car buying experience ever. I bought my previous Benz from Plaza in Creve Coeur. They were excellent in every department, so I assumed another Plaza dealership would be excellent. I was very wrong. Staff doesn't know answers to questions and they don't bother finding out right...
Response from the owner Replied: Charese, thank you for this update. We truly appreciate your business and patience as well.
Steven was so knowledgeable and such a pleasure to work with. He helped me find my perfect vehicle for what I was looking for and was super helpful throughout every step of the process!
Response from the owner Replied: Ashley Wood, thank you again for taking the time to let us know how we did!
I purchased a vehicle out-of-state from this dealership at the end of November 2024. After a very pleasant experience with sales and the finance manager negotiating the price of the car and add-ons, there was a lapse in communication in which I did not hear from the dealership about next steps on...
Response from the owner Replied: Thank you for your feedback Mr. Ballesio. Please accept our apologies for the drop in communication during your sales process. We're glad that Patrick was able to step in and get this turned around. We do value your business and hope to have the opportunity to serve you much better in the future.
They really took care of us every step of the way!!!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Kevin did a great job with changing my break pads and rotors. And did it timely and efficiently.
Response from the owner Replied: Hello Monica Dannemann, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Superb customer service, special thanks to Mathew Wagner ( sales consultant) for his help, positive attitude and smiley face.
Purchasing the car took longer than usual, otherwise all was perfect
Had a great shopping experience at Mercedes-Benz of Chesterfield for our CPO EQE SUV. Erin and Matthew were both very helpful and excelled at shepherding us thru the purchasing process, their follow-up service after purchase has been great as well! Roy did a great job at highlighting so many...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
MB of Chesterfield has been great! I recently visited for regular service and again for new tires. I was pleasantly greeted as soon as I arrived and sat down with the service coordinator Deann and things moved smoothly throughout the process. I was kept up to date and every time I have been there I...
Response from the owner Replied: Barbara Netherton, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
We are very satisfied with the service Patrick provided us. He kept us communicated all the time via phone calls and texts he kept us updated in regards the gle we wanted to purchased., he went above and beyond trying to get us the exact car we wanted at the right price. If we get another mercedez...
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Ultimately I decided not to purchase at no fault of this dealership but the service and communication here was fantastic. Everyone was helpful and knowledgeable. This was like the fifth dealership I had dealt with and the only time I didn’t feel like I was being misled and taken advantage of out the...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Was told my car was washed after. Not only was it not....it had greasy fingerprints all over the hood and the drivers door
Response from the owner Replied: Thank you for bringing this to our attention Chris. Please accept our apologies. We would like to make this right and we're committed to improving your experience. When you have a moment, please give us a call at (314) 809-6957 and you may request to speak with our Service Manager, Ryan Main. Thank you and we look forward to getting this turned around.
Response from the owner Replied: Good afternoon Eziz and thank you for your rating. We would like to answer any questions you might have or address your concerns, however we are unable to locate your information in our customer system. Please give us a call at your earliest convenience. We can be reached at (314) 597-9489 and you may request to speak with Ryan Main or Malcolm Gage. Thank you and we look forward to speaking with you.
Quick to get my car in, had a loaner ready for me, service was performed quickly and they washed my car! Very easy to work with and Morgan, my service advisor was great.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Horrible location I had recently bought a car from a local dealer and they had an estimate for repair from this plaza dealership. I called for over 3 weeks with no response once I spoke to them they wanted 3700 to 5600 to repair it I took the car to a local service store and they fixed it in one day...
Response from the owner Replied: Brian, we are disappointed to hear about your experience and to see your review here as your vehicle was not serviced at our location. Records show it was serviced in Creve Ceour. We take reviews very seriously so please give us a call as soon as you have a moment at (314) 597-9489. Thanks so much and we look forward to getting this updated.
I must say I am very pleased with my purchase at Mercedes of Chesterfield. Erin, my sales person - and the Team she had put together my deal on my pre-owned SUV was phenomenal. Thanks Erin!
Response from the owner Replied: Tony Wallace, thanks so much for rating us so high! Be safe on the road!
I recently had the pleasure of working with Morgan in the service department at Mercedes-Benz, and I cannot recommend her highly enough. From start to finish, Morgan demonstrated exceptional professionalism, knowledge, and genuine care for her customers.She took the time to thoroughly explain the...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
I was treated with respect by your employees. The service was good and timely. I did not feel pressured to have any service completed. The car wash was a nice touch.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Response from the owner Replied: Hello Arthur Toscano, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Our experience from the moment we arrived at the dealership for the first time through deciding on a vehicle was an increíble customer-focused, professional and enjoyable one. Reed, our Sales Consultant throughout our experience, was the main contributing factor. He really was all in at ensuring...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Took in to have new tires put on because one of the tires was flat and they left the flat tire in my van and threw away the spare. Good news is they did still have the spare. Also is taken into have the tail lights fixed tail lights are still not fixed
Response from the owner Replied: Greetings Karen and thank you for sharing your experience. A member of our management team should have already reached out to you to address your concerns. If you have not spoken with anyone yet, please do not hesitate to reach us at (314) 597-9489 and you may request to speak with Ryan Main, our Service Manager. Thank you
Reed just sold me my first Mercedes! He was great to work with, kept well informed. If you are in the market for a Mercedes I would highly recommend Reed at Mercedes of Chesterfield.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
I appreciate them taking the time to service my rv because I made an appointment on line at a different location that was unable to service my rv due to height. Also, everything was explained on what is to be expected with the service of my rv. It was my first time getting it service. Everyone was...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
We had a great experience at this dealership! We drove 4 hours to get our car and everything was ready to go! Reed was very helpful and even surprised us with a big red bow and gift box since we traveled on my birthday!
Response from the owner Replied: Thank you Oliwa Jacobson! We hope to be of service to you again!
We had an absolutely outstanding experience at Mercedes-Benz of Chesterfield. From the moment we walked in, we were greeted with genuine smiles and a level of professionalism that instantly made us feel at ease. The entire team included Michael, Matthew and Chad went above and beyond to ensure we...
Excellent customer service; smooth sales process, Sierra and Chad were extremely professional. I was hesitant at first but this experience has made me a Mercedes Benz fan!
Great experience! They are experienced and professional and deliver a great experience. The advisors explain everything that is needed and give you the information you need to make a decision on service.Waiting room is clean and comfortable
Response from the owner Replied: Marcus Bond, we really appreciate this positive review! Thanks so much!
Great buying experience!!!!! I asked for fast service given the nature of my job. Sierra and Chad were extremely professional. Will definitely come back here for my next vehicle!!!! Thank you MB of chesterfield
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
The reason for the 3 review is they often forget to do the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done and the code still lit up. New wipers were installed, they dragged. Replaced with the next...
Consumer Replied: Ryan Main promptly replied to this issue and apologized for the bad service. I now have a person I can communicate with at the dealership so my service will be completed correctly and thoroughly in the future. I purchased my car at this dealership and prefer to continue having it serviced at this location. I thank Ryan and hope for smooth sailing in the future.
Can't say enough good things about this dealership. I am a demanding car buyer with high expectations but the sales manager, Cal, went the extra mile to make sure I was happy! This is my first time buying from this Mercedes dealership and I definitely received the great service that will make me...
Response from the owner Replied: Thank you for your positive feedback and review update. So glad that the team was able to take care of your concerns. We appreciate your business and hope to have the opportunity to work with you again in the future.
Great service. I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been great. It all started when I needed snow tires. Ryan was able to make it happen so I didn't miss my trip. It's been painless every...
Mercedes of Chesterfield gives great service. Deann is very helpful and extremely knowledgeable Great service advisor to work with.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
I had an awesome experience at Mercedes Benz Chesterfield. If your in the market for a new vehicle ,go check out Patrick Harrell and Chad Trulove they listen to your wants and needs and go over and beyond to find you your perfect vehicle.
Response from the owner Replied: sharon washington, thank you again for taking the time to let us know how we did!
Really great overall experience buying a SUV here. My sales rep was Patrick, and he made sure the entire experience was pleasant and streamlined. Can't say enough good things about this place!
Response from the owner Replied: Starkada, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Reed was great to work with and provided all the necessary information to help me by my first Mercedes car!! Super excited!! Please see Reed for all your Mercedes Benz need!!!
Response from the owner Replied: Hello Chris Eickhoff, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Working with Reed and Matt was fantastic. The made the buying process a breeze and answered every question my wife and I had while never putting any pressure on our decision making process. We are Benz people for life!
Response from the owner Replied: Trevor Neale, thanks so much for rating us so high! Be safe on the road!
Patrick Harrell, and Matthew Wagner:Mercedes Benz of Chesterfield didAn Outstanding Job in making our CarDreams Come True! Get Your Car at:Mercedes -Benz of ChesterfieldToday!Financial Team: Michael and Chad wereGreat too.Thanks to the Service Team too.Rudy and Gwen
Response from the owner Replied: Rutherford Wallace, thank you again for taking the time to let us know how we did!
We recently went to the dealership to check out a car for my son that we had seen online. The gentleman we spoke with, Reed, was extremely helpful. Not only was he knowledgeable about the car, its history, and its value, he was also very gracious with us and accommodated any request we had. He made...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
In for regular service, 2 new tires, alignment and a starting battery on our GLC-300. Was greeted on-line and checked-in by Morgan who was courteous and efficient, and who communicated well throughout the day regarding needs / status. Received a quality loaner car to use and the work was...
Incredible service. Very polite and helpful. My car had a couple different issues that they help me work through! I felt they always looked out for my best interest. Polite and honest! Highly recommend
It was a very nice used-car purchasing experience especially under the assistance of Sierra. She is nice and energetic. Her service makes me feel comfortable and end up that was a really excellent car :)
Response from the owner Replied: 林子杭, thank you for taking the time to leave us this positive review! Have a wonderful day!
My service advisor was extremely helpful and everything was done quickly and efficiently. Thank you!
Response from the owner Replied: Andrea Guadagnini-Zaharko, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Very helpful with little wait time and a car wash to boot!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
The folks at Mercedes Benz in Chesterfield did a fantastic job getting me set up with my new vehicle! Reed and Chad were instrumental in helping me find the right vehicle for me. I highly recommend buying your next car from Mercedes Benz in Chesterfield!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
My second visit to replace two rear tires before the winter season. I appreciate the attention and care my car received. I’m hoping to keep my car for many years to come.
A very positive experience. Sierra made buying my new car such a breeze! Her expertise is unmatched and on top of that she is very kind :). I would recommend MB of Chesterfield to my family and friends.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
I've purchased two vehicles from MB of Chesterfield. Both times I worked with Reed and each experience was great. Reed is a straight shooter and really wants to help you get the best deal possible. He's extremely knowledgeable, courteous and responsive to anything you need from him. If you're ever...
Response from the owner Replied: Mark Coleman, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Update to Review - Their New Sales Manager Cal Rude called today and is Fedex the missing MB Tyre repair kit out. He acted as soon as he got word - kudos to him for taking care of this as soon as he saw it.
Found C300 on Line, this ended up being a cash deal. Asked beforehand to verify the car was...
Thank you to Patrick and Reed for helping me out in purchasing a Mercedes C Class. Great experience. They communicated with me for about 2 weeks and were able to give me all the details I need to eventually get the best deal. I was very satisfied with my purchase.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
The advisor Deann and service manager Patrick went above and beyond in taking care of an issue just past my warranty period.Cannot say enough good about their professionalism and character.The are an asset to the dealership and just really good people professionally representing a great dealership.
Response from the owner Replied: David Christman, we are delighted to see this rating! Have a great day!
Clean, friendly and comfortable. Unfortunately, it took 2 hours for them to tell us that they did not have the part to do our repair. We were told over the phone that the part would be there.
Response from the owner Replied: Thank you for your feedback, Thomas. We would love to have the opportunity to address your concerns however you did not provide your last name. Please give us a call at (636) 300-2224 and you may request to speak with Ryan Main, our Service Manager. Thank you and we look forward to speaking with you.
The office staff are very friendly, professional and helpful. I am really happy that I had my new vehicle purchased at Mercedes Chesterfield. It was a very nice experience.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
The staff was very professional. I had the pleaseure of working with Morgan. I spoke with the manager on the excellent service his team is providing. I enjoyed my recent visits to this establishment.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Today I signed my 3 year lease on a brand new 2025 GLA 250. I worked with Sales Rep Reed Raliegh who is a kind man who wants to help, and he did help us secure our deal through Mercedes Benz of Chesterfield. Thanks Reed!
Response from the owner Replied: Patti Lorenz, we really appreciate this positive review! Thanks so much!
The service I needed was performed in a timely manner and a fair price. Another item was noticed and I was informed. The loaner car was much appreciated.
Brand new owners and desperate to fix an engine light caused by a faulty Nox sensor. Called on Friday 1:30 pm and talked to Shane and he assured me that the part would be in for repair by Monday. We adjust our camping plans to accommodate and was at the dealership at 7:30 am. 2 hours later, the...
Dealer Replied: Good afternoon Peg and thank you for bringing this to our attention. A member of our management team should have already reached out to you to address your concerns. If you have not spoken with anyone yet, please do not hesitate to reach us at (314) 597-9489 and you may request to speak with Calmer Rude, Sales Manager. Thank you.
Patrick Harrell was a great sales person. Through the time I met him 4 months ago he continued to keep in contact by sending me cars and we finally was able to get a deal closed. Patrick’s persistence was not overbearing but the reason the deal got closed yesterday.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Response from the owner Replied: Kimberly Bolin, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Response from the owner Replied: Good morning Sean and thank you for your rating. We would like to answer any questions you might have or address your concerns, however you did not provide your last name. Please give us a call at your earliest convenience. We can be reached at (214) 794-3345 and you may request to speak with Malcolm Gage. Thank you and we look forward to speaking with you.
First visit to Mercedes-Benz of Chesterfield. Location is convenient for us. Process was smooth and service was efficient. Advisor friendly and knowledgeable. Waiting area relaxed and not too large.
Purchased a vehicle from Reed recently and it was one of the better experience I’ve had with a car salesman. Reed is kind, patient and authentic. No pressure at all and if he didn’t know something he would say just that and follow up promptly. Compare this to those that pretend to know everything...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Bought '23 C300 & Paid Full price from website. They agreed to deliver car cross state. I was guaranteed everything was complete. Car was missing the Emergency flat kit ($400 new). Matt the sales rep who delivered promised to send. I've had to track him down on text twice. 2 Months later he says...
Response from the owner Replied: Greetings and thank you for bringing this to our attention. We would like to offer some assistance here, however you did not provide your name for us to reference in our system. Please give us a call at (314) 597-9489 as soon as you have a moment and you may request to speak with Michael Fonderson. Thank you and we look forward to speaking with you.
Morgan, as usual was very attentive to our needs concerning our S63 AMG. Service was delivered in the anticipated timeline with respect to the Sunroof Repair.Also, corrections were made by the service technician who took the time to road test the vehicle with me. He was very attentive to the hard to...
Response from the owner Replied: Thank you Christopher Baumann! We hope to be of service to you again!
The whole experience start to finish was good from when we explained what was wrong with the car. We were kept informed frequently throughout the process on the progress of the repair. Deanne was very pleasant and professional to work with.
Response from the owner Replied: Denise Meyerotto, thank you again for taking the time to let us know how we did!
This is a very good car dealership. I had a one year check up/oil change. They did a careful inspection and suggested some service options. There was no pressure to do anything but I really want to take care of my Mercedes so I appreciated the help to keep it in good shape. When they were done...
Response from the owner Replied: Thanks so much for your business and recommendation!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Dealership kept me informed as to progress of service required and costs. Everyone was very polite and helpful.. car came back to me washed and vacuumed. Would definitely recommend this dealership.
Very professional dealership! Everything was top notch. I had a fantastic experience.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
The team over at Mercedes-Benz of Chesterfield were GREAT! Our salesman Patrick Harrell was AMAZING‼️ We felt comfortable working with Patrick. We didn’t feel pressured into purchasing our new Mercedes GLS-450. It was great working with Patrick Harrell & Chad Trulove‼️‼️
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
The staff at Mercedes- Benz Chesterfield are very professional and patient, they are really helpful in my new vehicle purchase and after sale assistance. I am grateful for their service and love my new car.
My experience with Mercedes of Chesterfield was great. Patrick Harrel was extremely helpful in my time of need , he answered my questions even on his day off. Ask for him, you won’t regret it. Thanks again Patrick.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Great sales rep Marc Young kept me updated frequently regarding my purchase & delivery of 2024 GLA. Also polite support staff Andrea regarding the delivery of vehicle tags. I intend to do business with them again & tell others .
Response from the owner Replied: Marsha Crear, thank you for taking the time to leave us this positive review! Have a wonderful day!
Dealt with Patrick as my salesman over at Mercedes-Benz of Chesterfield. Overall a great experience. The staff were knowledgeable and I would definitely recommend.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Response from the owner Replied: Hello Tom Wray, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Response from the owner Replied: hongxing zhao, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Easiest car buying experience I have ever had! On top of that, we had a 2 hour drive to them and they stayed late to make it happen.
Response from the owner Replied: Jordan Raben, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Always have a good experience here. Service department is very professional, helpful and knowledgeable. My agent was Morgan and her manager Ryan could not have been nicer and a pleasure to work with. Also, one of the salesman, Matt, was kind enough to help me renew my Mercedes Me subscription. ...
Response from the owner Replied: Kelly Mangold, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Margot was very helpful and communicated with me in person and with texts and got my van issue resolved. Thank you so much!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Third party service appointment process needs improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles used to pick me up had their own service needs (warning lights on dash). Both needed to be cleaned. Once...
Dealer Replied: Thank you for your feedback. A member of our service management team should have already reached out to you to address your concerns. If you have not spoken to anyone yet, please do not hesitate to reach out to Ryan Main at (314) 809-6957. Thank you and we look forward to speaking with you.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
This dealership worked around their and my busy schedule to get me back on the road! They took care of all the warranty work, which was very much appreciated. It took me talking to a manager to get it done, but they were willing to help. Note taken: service reps are a great asset but they go by the...
Response from the owner Replied: Lash LaRue, thank you for taking the time to leave us this positive review! Have a wonderful day!
Marc Young was phenomenal from the moment I walked in he acknowledged my presence,made me feel comfortable and was so patient and kind. I ask a lot of questions too so kudos to him!! He knew exactly what I wanted just based on his listening skills. Thank you Marc for being exceptional at your job!...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
I have got two cars at this location and each time the service is incredible! Erin, Matt & Jason were helpful throughout the process and ensured a smooth transition from my old car to the new. Highly recommend this dealership!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Unhelpful advisors, did not assist inspection report findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technicians lacking experience, in conducting maintenance broke a piece off the vehicle. It took a week...
Consumer Replied: Ryan Main reached out to me and took the time to hear my concerns and how his team could have done better. Ryan went above and beyond to ensure my car was serviced appropriately. Communication was outstanding. I will be returning to this dealership for future service!
I recently purchased a car and had an outstanding experience thanks to Erin, my sales consultant. She made the entire process easy and stress-free, keeping me informed every step of the way. Chad, the Finance Director, was equally impressive, handling the paperwork quickly and efficiently. Overall,...
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Had a great experience at Mercedes Benz in Chesterfield. Reed and Chad were great to work with and very helpful throughout the entire process. Highly recommend
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Salesperson Erin was great! We had been shopping for some time for a new GLE 350, Erin was able to quickly locate a vehicle that met our needs, and efficiently worked us through the purchase process.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
World class service. my sales person Reed was extremely helpful. I was in and out quickly. Loved everything about this experience. Thanks to finance as well. Chad did a great job. Highly recommend the dealership.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Do not do business with this place!! I bought a car from them sold it a month later, then began the 6+ month nightmare of trying to get my extended warranty and prepaid maintenance money refunded. The nightmare still continues and I get “it’s coming” or radio silence from them. Shame on you! Do the...
Response from the owner Replied: Greetings Jolene and thank you for your reviews. A member of our management team should have reached out to you to address your concerns and get this turned around. If you have not spoken with anyone yet, please reply to Chad Trulove at (314) 597-9489 or email: ctrulove@plazamotors.com as soon as you have a moment. Thank you and we look forward to assisting you.
I had a very pleasant experience! All of the people who were responsible for getting the deal done were very knowledgeable and friendly.
Response from the owner Replied: Hello Nichole Jones, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Came in for a standard service and met Reed who was a wonderful ( not pushy) salesman that let me test drive several cars and got me driving away in a new one in record time!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
STILL have not received my extended warranty refund!! it has been since February/March and they want to COMPLETELY ignore the maintenance money they 100% owe me!!! I will not stop writing reviews and calling people until they do the right thing!!!! I'm going to branch out and write reviews on EVERY...
Social Media T. Replied: Jolene, records show that all information has been received for processing. The team will be looking into the status and contacting you with an update. We thank you for your business and patience as well and hope to get this resolved for you soon. Thank you.
Needed to have mail removed from tire and patched. Mercedes Benz of Chesterfield was able to get the car in within 2 hours and fixed in 45 minutes. They were fantastic in this minor emergency situation!
Probably the best experience I've ever had purchasing a vehicle. Matt Althage was extremely knowledgeable, patient, and so easy to deal with, especially educating me on the technology involving all the gauges and gadgets in these high tech vehicles. He made the whole process seem effortless. A...
Response from the owner Replied: tisha mccormick, thanks so much for rating us so high! Be safe on the road!
I recently moved to St Charles, MO from Orange County, CA and found Mercedes-Benz of Chesterfield. I have been really consistent having my E550 dealer serviced, and feel very comfortable with this dealership.They were very thorough in checking me in and reviewing my service needs. I had a couple...
Response from the owner Replied: Hello Joseph Fischetti, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Great overall experience, dealership was friendly and helpful. This is our second purchase at this dealership and is was just as good as the first one.Arthur in sales did a great job and was very responsive and helpful.Great job to everyone. Thank you
Response from the owner Replied: Frank Stroobant, thank you for taking the time to leave us this positive review! Have a wonderful day!
I’ve tired to order a windshield from them for over 2 years. Always excuses as to why they don’t have it. They refused to sell a part to me because they said the whole component comes together. Low and be hold found it from another dealership.Makes me want to sell my vehicle just so I don’t have to...
Response from the owner Replied: Thank you for your feedback, Tommy. A member of our service management team should have already reached out to you to address your concerns. If you have not spoken to anyone yet, please do not hesitate to reach out to Ryan Main at (314) 809-6957. Thank you and we look forward to speaking with you.
They were nice, they gave me immediate attention when we got there. Everyone I dealt with was very pleasant. I was a little aggravated after I got there, because… I specifically asked if I rushed to get there by my morning appointment if my car would then sit there a day or two.I was assured it...
Response from the owner Replied: Thank you for bringing this to our attention, Mary. Please accept our apologies for your service experience. We're glad to hear that your vehicle is running very good, however if you would like to discuss your hood, please do not hesitate to reach out to us at (314) 809-6957 and you may request to speak with Ryan Main, our Service Manager. Thank you and we look forward to addressing your concerns.
Michael and Reed not only helped with our options during our purchase by showing great care and dedication, they also showed technical prowess and expertise with the AMG line.I’m an AMG fan through and through because of their excellent performance and the great sales folks who paid you to the...
Response from the owner Replied: Jordan Munn, thanks so much for rating us so high! Be safe on the road!
Everyone was AMAZING... from Erik to Milan to Jim...what an AWESOME Team!! They were all so kind and provided EXCELLENT customer service! Mercedes should be proud to have these guys on the team!! Please give them all a raise :)
Social Media T. Replied: Wow, this is so great to hear Sonya. We thank you for your business and positive words regarding our team as well.
Excellent experience overall with the MB of Chesterfield and my sales rep, Erin. Best buying experience I ever had and will definitely work with them in the future. Highly recommend!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
They had only 1 technician working. It took them all day to put new tires and a battery on my Sprinter. Not to mention, they cracked a wheel hub.
Response from the owner Replied: Good afternoon Hadley, a member of our management team should have reached out to you to address your concerns and get this turned around. If you have not spoken with anyone yet, please reach out to our Service Manager, Ryan Main at (314) 809-6957 as soon as you have a moment. Thank you and we look forward to assisting you.
Great staff! Marc and Malcom are the best. Gentlemen who make the buying experience smooth and pleasant. Wish I met these guys sooner. Loving my new G63. Thanks!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
I needed shocks and struts done to my Sprinter Van. I called for an appointment on a Monday afternoon. They scheduled me for a Tuesday morning inspection. It was comfirmed that indeed the van needed shocks replaced but only in the back. I gave them the green light. I was informed that the parts will...
Response from the owner Replied: Titus Pule, thank you again for taking the time to let us know how we did!
Reed made it a pleasure to purchase. Can't wait to buy my next new Mercedes.
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
DO NOT TRUST THE SERVICE DEPT!! Took my car in to have a camera fixed. Was told the car was leaking oil and needed brakes for $5k. Took it to Midas and was shown the almost new brakes it already had and they wouldnt even charge me. Absolutely the worst experience at a dealership I've ever had.
Response from the owner Replied: Good morning Nathan. We are disappointed to learn of your sentiment. A member of our management team has reached out to you to personally address your concerns. If you have not spoken to anyone yet, please do not hesitate to reach out to Ryan Main, our Service Manager. He can be reached at (314) 809-6957. Thank you and we look forward to speaking with you.
DO NOT TRUST THE SERVICE DEPT!! Took my car in to have a camera fixed. Was told the car was leaking oil and needed brakes for $5k. Took it to Midas and was shown the almost new brakes it already had and they wouldnt even charge me. Absolutely the worst experience at a dealership I've ever had.
Dealer Replied: Good morning Nathan. We are disappointed to learn of your sentiment. A member of our management team has reached out to you to personally address your concerns. If you have not spoken to anyone yet, please do not hesitate to reach out to Ryan Main, our Service Manager. He can be reached at (314) 809-6957. Thank you and we look forward to speaking with you.
They were very accommodating. I missed my appointment in the morning, but they fit in that afternoon. Also very good about talking me through which service recommendations were necessary versus those that were suggestions.
Process was comfortable and easy. The sales person Patrick was knowledgeable and helpful went to bat for us to get us a fair deal.
We would but another car from Chesterfield Mercedes
We were asked to make an appointment to come in. So I made one at a select time and when we showed up the salesman was already with another customer. Double booked, I guess?? So we were put with another. She was amazing, willing to help with whatever. The problem came when we went to purchase our...
Response from the owner Replied: Christy Jesuit, thanks so much for rating us so high! Be safe on the road!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
I took my car in for service and Morgan was AMAZING!!! She pulled up my previous service records and noticed that my car was actually due for service B, not service A. I guess it was set incorrectly when I had it serviced at a Mercedes dealership in California and she caught this! She was just...
Response from the owner Replied: Rona David, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
As always, my experience with MB of Chesterfield was top notch. My advisor was amazing and the service was on time and expedient. I brought my laptop to work while I waited for my car, and the setup was comfortable and clean.
Great Dealership always responsive to my needs.The Service rep (Morgan) is always helpful and makes you feel like your the only customer that she has to take of. Would recommend dealership to all of my friends
I called and spoke with sales. I said I was calling to see if they had any allocations so I could order a Sprinter. The sales agent asks "do you want new or used?" Excuse me? I just said I'm calling to see if you have any allocations.Dealers need allocations for used vehicles?Then the sales...
Response from the owner Replied: Good afternoon Chris and thank you for bringing this to our attention. As soon as you have a moment, please give us a call at (314) 597-9489 and you may request to speak with Jason Nutt. Thank you and we look forward to addressing your sales inquiry and concerns.
Buying a car here was super smooth with the of Marc. He was very friendly yet professional and helpful.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Unfortunately I had a very disappointing service experience with Mercedes of Chesterfield, while addressing a warranty issue with my Sprinter Van.I had initially appreciated getting an appointment on short notice, but from that point on communication was terrible, including never getting any updates...
Response from the owner Replied: Good afternoon Bill, and thank you for bringing this to our attention. We would like to have the opportunity to address your concerns, but we were unable to locate your info in our system. As soon as you have a moment, please give us a call at 636-300-2224 and you may request to speak with Ryan Main, our Service Manager. Thank you and we look forward to speaking with you.
I had such a great experience at this dealership! My past experience with other dealership in the past several months or since looking to purchase a used car have not been the best experience., So I was so pleased that this experience was great! Erin my sales associate was excellent!! Very...
It took from June 18 to July 16 (28 days) to fix the screen on my vehicle. I wasn't given a discount, no one apologized and the loaner car was a lesser model.
Response from the owner Replied: Thank you for sharing your experience, John. We value your business and time as well and would like to apologize for the longer than expected wait time for your service. A member of our management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please do not hesitate to contact us at (314) 809-6957 and you may request to speak with Ryan Main, our Service Manager. Thank you and we look forward to speaking with you.
What a breath of fresh air. Seems like in this day and age I've become accustomed to poor service and bad attitudes.When I walked into this dealership at the end of the day, in a rush because I needed my company vehicle desperately fixed asap.. Jim greeted me at the entryway door.He went above and...
Response from the owner Replied: Hello Chad Simkins, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
I recently had the pleasure of working with Morgan Shoemaker at the Chesterfield Mercedes-Benz dealership, and I couldn’t be more impressed with the level of service I received. From the moment I walked in, Morgan was kind, knowledgeable, and thoroughly professional. She ensured that everything went...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
We had the best experience with MB of Chesterfield. Reed was the sales person we felt with. We went out on a Friday to look at a car and decided to pass. We told Reed exactly what we wanted and if one comes on their lot let’s us. Well, Saturday we get a call from Reed, a customer was trading in...
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
This is a revised review.First off Matt A. my salesman and Christina the front desk receptionist are amazing. God blessed me with a stunning vehicle and a wonderful experience with Matt being my salesman and not a nightmare. I’ve had a few issues with service but Matt still makes sure my issues are...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Erin was absolutely amazing and so easy to work with. We were looking to downsize our SUV and she knew exactly what our family needed. The whole process was easy from start to finish. She was patient and answered all of my questions. Definitely recommend her if you are looking for a new vehicle.
Response from the owner Replied: Hi Terri Kenner, thanks so much for rating us so high! Be safe on the road!
Erin is a very good sales representative of this dealership. I found her to be knowledgeable about the cars and helpful to deal with any issues. Pleasant and professional always.Tim Wood the GM was also helpful in my buying experience.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Erin’s knowledge of Mercedes vehicles was very thorough and detailed. She knows her vehicles. Answered all of our questions. Negotiated a very competitive price and found the right vehicle to fit our needs. Would highly recommend her to anyone looking for a good Mercedes salesperson to assist you...
Response from the owner Replied: Hello Don Saunders, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Erin was great to work with during the purchase process. She provided all the requested information in a timely manner.
Response from the owner Replied: Hello John Richardson, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Mercedes Benz O'Fallon off of Technology dr is terrible!! We've bought cars from them and extended warranty's! My back up camera goes black frequently. I've taken pictures of it and video. This has been going on for years! They won't repair it or even look to see what the problem is unless it is...
Response from the owner Replied: Teri, we are disappointed to learn of your sentiment. We would like to have the opportunity to address your concerns however we could not locate your information our customer system. As soon as you have a moment, please give us a call at (214) 794-3345 and you may request to speak with Tim Wood, our General Manager. Thank you and we look forward to assisting you with your back up camera.