Google Review
- April 23, 2024
I was traveling and CEL came on. Drove 200 miles at 35 -60 MPH First dealership wouldn’t even look at it. But I called and was told they would look but might be a wait. I had 9 show dogs with me on way to an event. They looked at it quickly and fixed it. Did not make any fuss about my contained...
Google Review
- April 22, 2024
I really like Erin & Roy!
Response from the owner Replied: David Reis, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- April 20, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- April 18, 2024
The whole experience was enjoyable. Everyone I met treated me with respect and professionalism. Erik was thorough and provided me with the information I needed. The building was spotless and classy. Just as I would expect from Mercedes.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- April 17, 2024
Use your best discretion when purchasing from this dealership. I purchased my GLB in July of 2023. My car is fine so far; however my experience post sale has been less than ideal and a mess. Seems like they're no stranger to turnover and every time I've had an issue(outside of service), I speak to...
Response from the owner Replied: Thank you for sharing your sentiments, Rachel. Please accept our apologies for your experience as it should not have been anything less than exceptional. A member of our management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please do not hesitate to contact our General Manager, Tim Wood at (214) 794-3345. Thank you and we look forward to getting this turned around.
Google Review
- April 14, 2024
Great Customer Service. Ryan is outstanding service manager.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- April 10, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- April 09, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- April 07, 2024
My experience was great from beginning to end . They had a rental available for me while they diagnosed my vehicle . They communicated their findings . Top tier service from beginning to end .
Response from the owner Replied: Donna Gillespie, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- April 06, 2024
I live in Kansas City mo area however I prefer to go to this dealer in St. Louis for all my service because they have top notch customer care and respect their customers.
Response from the owner Replied: Michael Leon, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 28, 2024
Google Review
- March 28, 2024
Can you believe I purchased a practically new Hyundai Santa Fe at a Mercedes Benz dealer? I worked with Matthew and Tony and the experience couldn’t have been better. I highly recommend them when considering your next vehicle purchase.
Google Review
- March 27, 2024
First visit to the dealership and had an amazing time, so many amazing choices of cars and laid back staff as well. Sales and Leasing Consultant Patrick, as well as the owner of the dealership Mark, were welcoming during my first visit regardless of whether I was a potential customer or not. Took...
Google Review
- March 26, 2024
Google Review
- March 25, 2024
Response from the owner Replied: Good morning and thank you for your rating. We would like to answer any questions you might have or address your concerns, however you did not provide your name. Please give us a call at your earliest convenience. We can be reached at (214) 794-3345and you may request to speak with Tim Wood. Thank you and we look forward to speaking with you.
Google Review
- March 20, 2024
Our experience with Mercedes was great! Morgan did an amazing job getting us in and getting our car serviced with ease! Just another reason why we do business with this location!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- March 20, 2024
Everyone was very polite and honestly so patient. Very professional and 10/10 recommend
Response from the owner Replied: Marnice Misplon, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 18, 2024
Wonderful service with excellence as the standard!
Response from the owner Replied: Reginald Thigpen, thank you again for taking the time to let us know how we did!
Google Review
- March 16, 2024
Deanne is a fantastic advisor. Communicates well, accurate, detailed and very courteous. Great service all around.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- March 14, 2024
It was shared with me that there permanent fix for my vehicle. Terrible disappointment!
Response from the owner Replied: Thank you for your review, Janice. Please give us a call to discuss your vehicle concerns at (314) 809-6957. You may request to speak with Ryan Main, our Service Manager. Thank you.
Google Review
- March 13, 2024
I was very grateful that you were able to work my car in for the repair of the sunroof. It did take longer than first thought but you were able to get me a loaner. What made the experience only rate a 3 was two things. 1. I sat in the waiting room for half an hour after replying to the text that...
Response from the owner Replied: Thank you for bringing this to our attention, Bernadette. A member of our management team should have reached out to you by phone. If you have not yet spoken with anyone, please do not hesitate to contact our Service Manager, Ryan Main at (314) 809-6957. Thank you and we look forward to getting this turned around.
Google Review
- March 12, 2024
Not happy with how they are not taking me serious on what's is going on with the car. The first week I complained because the car wouldn't start properly , shifts jerked while in parked, key fob problems, break problems and check engine light came on. I reported this by text and phone and the man...
Response from the owner Replied: Good afternoon and thank you for bringing this to our attention. A member of our management team should have reached out to you by phone. If you have not yet spoken with anyone, please do not hesitate to contact our Service Manager, Ryan Main at (314) 809-6957. Thank you and we look forward to getting this turned around.
Google Review
- March 10, 2024
I was not given the details of the software even requested. Upon asking them they just mentioned that they wont provide those information. How can I make sure that my car software is updated or missed by the service team?
Response from the owner Replied: Good afternoon and thank you for bringing this to our attention. A member of our management team should have reached out to you by phone. If you have not yet spoken with anyone, please do not hesitate to contact our Service Manager, Ryan Main at (314) 809-6957. Thank you and we look forward to getting this turned around.
Google Review
- March 10, 2024
Love it here! You get prompt service and great maintenance! Erik is the best!!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- March 09, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 07, 2024
Very disappointed with the skill set of the technician that created the oil leak situation; otherwise, the service visit went well and there was minimal wait time for my scheduled visit.
Response from the owner Replied: Good afternoon, we are so sorry to learn that you had this experience in service. We would like to address your concerns, however your full name was not included in this review. As soon as you have a moment, please reach out to our Service Manager, Ryan Main at (636) 300-2224 or you can email him at rmain@plazamotors.com. Thank you and we hope to hear from you soon.
Google Review
- March 07, 2024
Great experience! They are experienced and professional and deliver a great experience. The advisors explain everything that is needed and give you the information you need to make a decision on service.Waiting room is clean and comfortable
Response from the owner Replied: Marcus Bond, we really appreciate this positive review! Thanks so much!
Google Review
- March 07, 2024
It was a very nice experience
Response from the owner Replied: Char, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 03, 2024
I dropped off my car the night prior to my appointment for service B and a recall, as the recall notice stated it could take up to 6 hours. The drop off took maybe 5 minutes and the pick up, the same. Very easy.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- February 29, 2024
Worst service experience I've ever had in my life.
Response from the owner Replied: We are disappointed to learn that you had this experience, Onur. A member of our management team should have reached out to you to address your service concerns. If you have not yet spoken with anyone, please do not hesitate to call us at (314) 809-6957 and request to speak with Ryan Main, Service Manager. Thank you and hope to have the opportunity to turn this around.
Google Review
- February 28, 2024
Morgan Schumaker, service advisor for Plaza is extremely professional and considerate to your customers needs. It’s apparent Customer Service is your top priority.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 24, 2024
It was time for my 35,000 check-up. The staff was friendly, helpful, and informative. The shuttle service is great, they took me to work and brought it back to me clean. 😊
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- February 23, 2024
My service advisor, Erik, did a great job.
Response from the owner Replied: Hello Greg Reininger, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 22, 2024
Deanna was wonderful and very helpful with getting a sudden car problem solved immediately. Much appreciated.
Response from the owner Replied: Hi Jeff Housman, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 21, 2024
Great service, great experience.
Response from the owner Replied: Guillermo Sandoval, we are delighted to see this rating! Have a great day!
Google Review
- February 18, 2024
Morgan was great and got me in and out with the new battery I needed.
Response from the owner Replied: Ronald DeGuerre, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- February 15, 2024
We knew what we wanted and we knew the price going in. That being said the process was quick and efficient. Everyone involved was courteous and respected my time.
Response from the owner Replied: Chuck Shadow, thank you again for taking the time to let us know how we did!
Google Review
- February 11, 2024
Great service
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 10, 2024
My experience with this dealership was more than pleasing. Took my car in for a mechanical problem without having sn appointment. The representative had the repair completed for me within thirty minutes the same day. I would highly recommend this dealership to family and friends.
Response from the owner Replied: Barbara Harris, we really appreciate this positive review! Thanks so much!
Google Review
- February 05, 2024
Best Mercedes servicing in St. Louis. Took care of my CLA 45 80k service and kept me in communication with the progress and transparency about pricing and cars condition since I purchased it from a previous owner. Will continue to give my business to them. And plan on leasing a new AMG here this...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- February 05, 2024
Overall I was a little disappointed afterwards because I had some work done that wasn’t absolutely needed. But, Morgan was very helpful and polite and admitted there were a few things that she was still learning about Mercedes Benz. And since this is my first Mercedes I too am learning. I plan to...
Response from the owner Replied: Shelvie Henry, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 25, 2024
I worked with Matt during the purchase of my 2024 Mercedes GLS and it was a wonderful experience. He walked me through every step of the process and in the end I have a car that I love.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- January 21, 2024
Professional. Timely. Convenient.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Yelp Review
- January 20, 2024
I am limited on the amount of information I can write here but the scam is massive far beyond what is written below. This is against the O'Fallon Branch of this Mercedes Benz Dealership . I am 77 years old and buy the cars for my children's inheritance. i was highly pressured into buying three...
Social Media T. Replied: Mr. Willis, a member of our management team should have reached out to you to address your concerns. If you have not spoken to anyone yet, please do not hesitate to give us a call at (214) 794-3345 and request to speak with Tim Wood, our General Manager. Thank you and we look forward to assisting you.
Google Review
- January 16, 2024
Malcolm and Marc are the best in this business, hands down. If you’re looking to buy a Mercedes, regardless of what state you’re in, go to these guys. I’m in Texas and they made it so simple and seamless with the selection process, paperwork, and delivery and pickup of my trade-in. It seemed too...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 15, 2024
Recently purchased a pre owned Acura MDX for my Daughter and it was the most pleasant experience ever! Sales Manager Ronnie emailed me and worked out price and terms by email , Salesman Rich Pfuhl had a few small blemishes touched up for us and was very personable, Finance guy Chad Trulove was...
Response from the owner Replied: keith paszkiewicz, thank you for taking the time to leave us this positive review! Have a wonderful day!
Yelp Review
- January 11, 2024
I had come from out of town to purchase a vehicle. Before driving to the dealership, Reed was transparent and honest from the start. He sent me any videos/pictures I requested. He ran through the numbers with me as well. Upon arriving at the dealership, I was greeted outside the door with warm...
Google Review
- January 11, 2024
I had come from out of town to purchase a vehicle. Before driving to the dealership, Reed was transparent and honest from the start. He sent me any videos/pictures I requested. He ran through the numbers with me as well. Upon arriving at the dealership, I was greeted outside the door with warm...
Response from the owner Replied: Thank you Saba Mahmood! We hope to be of service to you again!
Google Review
- January 10, 2024
Wonderful
Response from the owner Replied: Carla Tocco, we are delighted to see this rating! Have a great day!
Google Review
- January 09, 2024
Helpful and friendly staff. I went in for a semi-emergency tire change and I was in and out in a timely manner. While I waited, Richard was there to answer all of my questions regarding the newer electric models. Thanks for the great service and updating me on my future services!
Response from the owner Replied: Hello Nanci Sticksel, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- January 07, 2024
Fast friendly service
Response from the owner Replied: Thank you for the five star review, Tom! I am glad our team was able to deliver great service to you. -David Brittain, Service Manager
Google Review
- January 07, 2024
It was a great experience. The people were extremely friendly and helpful.
Response from the owner Replied: Surojeet Kundu, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 06, 2024
Reed is an awesome person to work with and I would highly recommend him at this dealership if you are looking to buy a Mercedes.
Response from the owner Replied: Seshu, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 04, 2024
Excellent service in and out.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 31, 2023
Good, in and out.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- December 31, 2023
Our salesmen was very attentive. He gave us all the time we needed and answered all of our questions.
Response from the owner Replied: Shirlyn Myles, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Yelp Review
- December 26, 2023
Stay far away from this dealership. I brought my Sprinter Van to be serviced and was recommended to purchase a part that cost $1,300 parts and labor. My vehicle STILL doesn't run. In addition, it took several weeks to communicate with me after I initially dropped it off. Deanna left a voicemail on...
Google Review
- December 25, 2023
Very pleasant experience. Advisor was very professional and informative.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 23, 2023
Dear [Recipient],I hope this email finds you well. I wanted to bring to your attention some concerns I have regarding the service I have received since purchasing my car. Specifically, I have been experiencing issues with the wipers hitting the frame on the driver side. Despite raising this concern...
Response from the owner Replied: Greetings Karthik and thank you for bringing this to our attention. Our Service Manager, Ryan Main should have reached out to you to address your service concerns. We hope to get you back in to assist you. In the meantime, should you have any questions, please do not hesitate to give us a call at (314) 809-6957 to discuss. Thank you for your business and patience as well.
Google Review
- December 22, 2023
Fast and effective service tire repair and nice car washThank you
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- December 20, 2023
Reed was great. Easy to work with. Felt no pressure at all. Would definitely return to work with Him.
Response from the owner Replied: Thank you for leaving your review. We appreciate your initial positive feedback about your experience and understand your recent frustration regarding the issues encountered with your vehicle. We sincerely apologize for the inconvenience and disappointment these problems have caused. We acknowledge your concerns about the tire and timing component issues and we would like to learn more. We invite you to please contact us at your convenience at (314) 597-9489. Tim Wood, General Manager
Google Review
- December 18, 2023
They had my Sprinter for almost 30 days. Made a decision to replace a part for $1,300 and STILL didn’t get the van running. Very rude and arrogant. Would never go back. Service manager claimed he didn’t know it was sitting that long. That is no excuse as he manages the place. In addition, they...
Response from the owner Replied: Greetings, our General Manager and team have been reaching out to you to address your concerns regarding your Sprinter. If for some reason you have not yet spoken to anyone, please do not hesitate to reach out to us at (214) 794-3345. You may request to speak with Tim Wood. Thank you and we hope to get this turned around.
Google Review
- December 18, 2023
This place had my Sprinter sitting for over 3 weeks. Finally, Deanna left me a voicemail stating they would replace the communication module and this would get it up and running. They replaced it and it still didn’t run. I am out of $1,300. I drive up to the facility to discuss, and Ryan Main, the...
Response from the owner Replied: Greetings Keithen, our General Manager and team have been reaching out to you to address your concerns regarding your Sprinter. A message was left for you today as well. Please give us a call back at (214) 794-3345. You may request to speak with Tim Wood. Thank you and we hope to speak with you soon.
Google Review
- December 18, 2023
Never again will I use this place. Just heard horror stories from a couple of my good friends. Very disrespectful and refused to be accountable
Response from the owner Replied: We're disappointed that you have not heard great things about us and have decided not to patronize our business. We hope to have the opportunity to earn your business back in the future, however in the meantime if you would like to discuss your concerns, we would love to address them. We can be reached at (314) 597-9489. Thank you.
Yelp Review
- December 18, 2023
Stay away fromthis place! My good friend and business partner took his Sprinter here and it sat for weeks before they contacted him. They recommended a $1,300 part that they said it would enable it to get back on the road. $1,300 later...it STILL doesn't run. They are scam artists that don't care...
Google Review
- December 18, 2023
Very good
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- December 16, 2023
Would be nice if the Mercedes Benz of Chesterfield team would make sure all paper and plastic materials put into car to keep nice are removed before returning the vehicle back to the customer. The dealership supposedly sent the car through a wash, did not vacuum. Did not remove paper mats, etc. ...
Response from the owner Replied: Dolon Silimon, we are delighted to see this rating! Have a great day!
Google Review
- December 13, 2023
Response from the owner Replied: Borislav Dimitrov, thank you again for taking the time to let us know how we did!
Google Review
- December 06, 2023
Both John and Rico did an awesome job, very professional and took me seriously. I had a great experience.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 04, 2023
Sierra and Deann were terrific, very friendly and efficient.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 03, 2023
Customer service was great……kind of hard contacting my rep by phone but they would send me updates via text. They replaced a couple of sensors in my sprinter van, and after several days my check engine light went off. Glad to see that and thanks for doing a great job!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 02, 2023
Everyone was kind and efficient.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 30, 2023
Response from the owner Replied: Nora West, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 27, 2023
Whole transaction went well with contributions from all who were involved.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- November 26, 2023
Great
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 25, 2023
Check Engine light came on while on vacation in St. Louis. Dealership was very accommodating in getting our Sprinter in for diagnosis and getting us back on the road. VERY MUCH APPRECIATED the promptness of service and the very friendly and empathetic Service Technician!!
Response from the owner Replied: Thank you Robert Chelberg! We hope to be of service to you again!
Yelp Review
- November 21, 2023
I took my Mercedes Sprinter to this dealership. They have had it for close to 30 days. They went weeks without contacting me before they finally sent me a text. They are wanting to charge me $2,000 for a part that they recommended, and the Sprinter STILL doesn't run. Not only do I have a lawyer...
Social Media T. Replied: Greetings, our General Manager and team have been reaching out to you to address your concerns regarding your Sprinter. If for some reason you have not yet spoken to anyone, please do not hesitate to reach out to us at (214) 794-3345. You may request to speak with Tim Wood. Thank you and we hope to get this turned around.
Google Review
- November 16, 2023
comfortable waiting area, knowledgeable staff, clean
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 13, 2023
Very friendly, accommodating. I appreciate the assistance and care with my car.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 12, 2023
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 05, 2023
My experience at this dealership in the service department, with Abe was absolutely phenomenal. He took care of everything in a matter of time for what I was waiting for about 4 months till someone got back to me. I wish there was more people like Abe in the service department. For the sales...
Response from the owner Replied: Thank you for your feedback Nini. We're glad to hear that Abe took good care of you in service but disappointed that our team could not provide that same excellence in sales. If you have a moment, can you please give us a call at (214) 794-3345 and request to speak with Tim Wood, our General Manager? Thank you and we hope to have the opportunity to address your concerns.
Google Review
- November 04, 2023
I had the best experience with management, salesperson, service, and department compared to some of the other Mercedes-Benz dealers in town. Keep up the good work.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- October 31, 2023
Do not buy from this dealership. Will withhold your tags and title paperwork. My temporary tags have expired. Still don't have permanent tags/title/registration. The entire team of Chesterfield is trash. Richard in sales, Tim and Chad in finance, and Danielle in Tags/title.
Google Review
- October 26, 2023
Great service and people! The loaner was perfect and gave me a couple of hours back to my day.Thanks!
Response from the owner Replied: Lu K, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- October 24, 2023
Bad tire service.Replace a new tires. The tire were scrapped due to incorrect installation.
Response from the owner Replied: Zhang, we are sorry to hear this. A member of our management team should have reached out to you yesterday to address your concerns. If you haven't spoken with anyone and would like to contact us, please call (214) 794-3345 and request to speak with Tim Wood, our GM. Thank you and we hope to get this turned around.
Google Review
- October 21, 2023
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 14, 2023
Very professional and accommodating. Took care of us on an emergency basis when our RV's battery needed replacement. Have us a checklist at no charge of items for us to consider when we get home. So thoughtful.
Response from the owner Replied: Jeanette Lawson, we are delighted to see this rating! Have a great day!
Google Review
- October 13, 2023
Best service ever!!! My advisor Morgan was a rock-star helping someone she never met, the parts department helped me order a new key and Jim shuttle drove me around like a boss.
Response from the owner Replied: Thank you Scott Stokes! We hope to be of service to you again!
Google Review
- October 13, 2023
They did a good job. I want to mention about 1 thing done. The flushing of the brake fluid. Why? In today's vehicle which use stainless calipers and Silicon fuild I believe it is not necessary. I told the service rep and it went over her head. It was done before I could tell them not to. I am...
Response from the owner Replied: Greetings Mr. Perry and we thank you for your feedback. A member of our management team should have reached out to you to address your concerns. If you haven't spoken with anyone and would like to contact us, please call (214) 794-3345 and request to speak with Tim Wood, our GM. Thank you and we hope to get this turned around.
Google Review
- October 08, 2023
Professional and pleasant. Brought in my car for a check up, going on a long trip.
Response from the owner Replied: Mariann Lears, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 08, 2023
Everyone was very nice. They went over everything I needed to know to buy my first electric vehicle. Highly recommend
Response from the owner Replied: Thank you Lauren Brink! We hope to be of service to you again!
Google Review
- October 07, 2023
Working with Rich was a breath of fresh air. This was our first luxury car purchase so my wife had to test drive every car made by all of the luxury brands in the same class. When we shared this with Rich upfront he was honest about what he could and could not compete with. After test driving all...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- October 05, 2023
Had space saving spare tire repaired.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 04, 2023
I visited the dealership on Saturday. I was left waiting in the salesman’s office for an inordinate amount time. I was also told I couldn’t use my debit card to purchase the vehicle I was interested in. On Monday I went online and found out that I could buy said car with my card I just had to do it...
Response from the owner Replied: Good afternoon Mike. A member of our management team should have reached out to you regarding this. If you have not yet spoken with anyone, please do not hesitate to reach out to our GM, Tim Wood at (214) 794-3345. Thank you and we hope to get this turned around.
Google Review
- September 28, 2023
Service was completed as scheduled and in a timely manner.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 22, 2023
Professional and cordial staff
Response from the owner Replied: Vincent Banks, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 21, 2023
excellent service
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 20, 2023
Had an appointment to look at a car that has been on their lot for 2-3 months now. Then they sold it. Don’t tell them you’re gonna look at a car… they might sell it before you even arrive
Response from the owner Replied: Good morning and thank you for bringing this to our attention. Please give us a call at (214) 794-3345 and request to speak with our General Manager, Tim Wood. Thank you and we look forward to addressing your concerns.
Google Review
- September 16, 2023
I am 55 years old and have owned a Mercedes for my entire adult life. Additionally, my 16-year-old son's first car was a Mercedes. Unfortunately, the way your service department has shown rude and disrespectful behavior towards me and my son has led me to the decision that this will be the last time...
Response from the owner Replied: Thank you for your feedback, Mr. Moazzami. We're disappointed to learn of your sentiment as we truly value you as a customer. When your son requested a loaner, we were unfortunately unable to provide one simply due to his age. Records show that our team spoke with you by phone regarding this, but we're happy to speak with you again to address your concerns. We can be reached at (314) 809-6957 and you may request to speak with Ryan Main, our Service Manager. Thank you and we hope to have the opportunity to continue serving you.
Google Review
- September 16, 2023
Always great service
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- September 12, 2023
My wife and I have been on the search for a knew Mercedes suv and thought we would stop in here on the drive by. I have never in my life seen so many cars covered in so much bird poop. It is very gross and how can they honestly sell you these expensive vehicles with paint that is ruined from the...
Response from the owner Replied: Good afternoon Josh and we thank you for considering us in your search for a new SUV. I can assure you that we do value the quality and condition of our vehicles and have identified the bird problem and addressed it. We would love to invite you back to our dealership and offer a 24-hour test drive on the vehicle you’re interested in. I am happy to personally assist you and show you how we deliver our vehicles in the best possible condition. Please feel free to reach out to me directly at (214) 794-3345. Thank you and I hope to have the opportunity to speak with you and earn your business as well. Tim Wood, General Manager
Google Review
- September 08, 2023
Best dealer service I think I’ve ever had
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 08, 2023
New sales associate Tom was big on selling my wife a new suv and promised the moon then when we needed anything afterwards he seemed too busy to be bothered.Used car manager Jamie low balled the suv when we wanted to sell it back to them because we had nothing but maintenance nightmares with it...
Response from the owner Replied: Good afternoon Mr. Roderfeld and thank you for bringing this to our attention. We are truly disappointed to learn of your sentiment. We informed our management team of your concerns and a manager should have reached out to you. If for some reason you have not spoken to anyone o date, please do not hesitate to give us a call at (214) 794-3345. You may request to speak with our General Manager, Tim Wood. Thank you and we look forward to speaking with you.
Google Review
- September 07, 2023
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- September 07, 2023
Quick and friendly
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 04, 2023
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 01, 2023
Great parts department! Tony went above and beyond answering all my questions and was super helpful. That guy deserves a raise!!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- August 31, 2023
Great service from Deann Poppageorge and Wes Rogers. Couldn’t be happier.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 31, 2023
Rico did a fantastic job guiding us through the purchase and addressing our questions.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 25, 2023
Tom Gibson was fantastic to work with.
Response from the owner Replied: Julie Thuston, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 24, 2023
Morgan is very pleasant to work with.
Response from the owner Replied: Mary Enderle, thank you again for taking the time to let us know how we did!
Google Review
- August 22, 2023
The car buying experience was ok. It was after the sale that was upsetting.After 2 weeks of owning the car, I was involved in an accident resulting in a total loss. I emailed the Finance Manager Timothy Wells, and left voicemails. After 2 weeks with no reply, I cc'd the Sales Manager. I received a...
Response from the owner Replied: John, thank you for leaving a review. I apologize for the negative experience you are having with our dealership and for the lack of communication. I also want to extend my sincerest apologies for your accident and hope you are doing okay. I would appreciate speaking with you so we can work together to get this properly handled for you. Please contact me at your earliest convenience. Daniel Branca, General Manager - 314-919-8100
Google Review
- August 22, 2023
Rich Phuel took really good care of us. Took us on a test drive. Offered drinks, good conversation while waiting on paperwork. Also a follow up call
Response from the owner Replied: Hi Richard Allen, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 21, 2023
Went in for maintenance and everything went well.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 20, 2023
Quick and friendly. Loaner car available as promised
Response from the owner Replied: Hello Dan McLaughlin, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 17, 2023
Riley greeted me in the service drive and was very welcoming and kind. Morgan, the service advisor, was amazing and extremely helpful. The waiting room is very luxurious with numerous accommodations for guests. Overall wonderful experience at Mercedes-Benz of Chesterfield!
Response from the owner Replied: bella sadie, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 16, 2023
Tom did an amazing job of making my family feel welcome and comfortable. I love my new car!!
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 15, 2023
Purchased new vehicle without a second thought because Reed and everyone we met made this experience pleasant and perfect.
Response from the owner Replied: Hello Sue F, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 13, 2023
Deann took great care of me and was thorough with what needed to be done on my Sprinter. Highly recommend your service department.
Response from the owner Replied: Butch Plott, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 12, 2023
Morgan was kind, professional, patient and very helpful! Great customer service !
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- August 11, 2023
Getting in for service was easy and exactly as promised. Grant was very responsive and friendly. I got MB service as expected.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 01, 2023
Great
Response from the owner Replied: Hi Sladjana Orescanin, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 31, 2023
From the first time I talked to Jon on the phone to the completion of the sale, I felt completely comfortable and confident that he knew what he was talking about. He was prompt to answer all of my questions and was never pushy. Jon made purchasing my GLC300 very easy. I would recommend him to...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 28, 2023
Extremely pleasant. Abe Dawoud was amazing in getting me in and helping with loaner.
Response from the owner Replied: drbamimore, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 26, 2023
Service was good and excellent staff
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 24, 2023
MBUX control unit went out. No radio, Bluetooth, etc. - the entire screen was just black. I took it in while still under warranty in Mid-May. I was told that it was a problem with the software and it was fixed with a software update. About 4 weeks later, it went out again it in and so I made...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- July 24, 2023
quality service, polite staff, good communication
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 23, 2023
Very easy selling cycle. Reed was great to work with. Very clean and inviting Dealership.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 21, 2023
Great experience. Worked with Tom Gibson and it was a pleasure.Would highly recommend Tom and his team.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 21, 2023
👍🏼
Response from the owner Replied: Pathan Affak, we really appreciate this positive review! Thanks so much!
Google Review
- July 18, 2023
It was great!!!
Response from the owner Replied: Anthony Fleming, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 17, 2023
Great service department. Erik did a great job communicating the vehicle progress. No surprises.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 17, 2023
Tom Gibson was my salesman and he was amazing. Even keep me updated while he was on vacation.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- July 16, 2023
I would have given more stars, I acquired a car today and Tom Gibson gave us the best experience ever. He was so gentle and kind and take us through the whole process, explain all what the car can do. Perfect score. Thank you Tom!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- July 08, 2023
The process was fast and seamless!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 04, 2023
So pleased from start to finish about our experience at Mercedes of Chesterfield.
Response from the owner Replied: Joe Clendenny, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 04, 2023
Attentive, accommodating, honest, and everyone was genuinely nice. We have bought 2 cars there. Highly recommend!
Response from the owner Replied: Mike Martz, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- July 02, 2023
Steer clear of this dishonest dealership. Purchased a used Smart ForTwo EV from out of state. I have owned Mercedes-Benz’s and have always purchased from Benz dealerships without incident. Unfortunately, this time was the exception. I was told the car was in immaculate condition and that it had...
Dealer Replied: Hello, thank you for your feedback. It is always our expectation to provide a 5 star guest experience, both in store and after you leave the lot, so I am sorry to learn that you did not have a more positive experience with us. Please reach out to me so we may assist you in moving forward towards a resolution. Daniel Branca, General Manager, 314-919-8100
Google Review
- June 27, 2023
As always I had a wonderful experience at Mercedes of Chesterfield. I am a repeat customer having purchased 3 vehicles from that location. Our salesman, Jon LaRose, was phenomenal and we enjoyed working with him.
Response from the owner Replied: Jennifer Perry, thanks so much for rating us so high! Be safe on the road!
Google Review
- June 26, 2023
I was overly impressed with the entire purchasing process at this dealership, from sales to keys in hand, everything was beyond expectation. My salesman Jon Larose was extremely honest throughout the process, took as much time as needed for me to feel comfortable with the car.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 19, 2023
Excellent experience buying @Mercedes Benz Chesterfield!After buying my old Mercedes and experiencing the worst customer service ever at the agency we originally went to, I was so skeptical about going back there to upgrade my car.However, the minute I contacted Mercedes Benz of Chesterfield, I...
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- June 18, 2023
I had great experience with the dealership. I have to acknowledge Reed as he was very informative, quick in responding, and attentive. He helped before, during, and after the purchase with any questions I had and made sure that I received the service synonymous with MB. The fact that I came from...
Response from the owner Replied: kalin kolev, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- June 17, 2023
Awesome team of individuals with passion for their work and compassion for their customers. To encounter a team that cares about you when purchasing a vehicle is priceless. If you are looking for a car, choose Mercedes-Benz of Chesterfield!!!!!!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- June 15, 2023
Was referred to this dealer for a keyfob replacement. I spoke with Ciara S. She explained all the paperwork I needed and how it would all work.Customer service here is top notch.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- June 13, 2023
Great customer service and quick. Jon was very professional and would highly recommend him.
Response from the owner Replied: vumilia machary, thanks so much for rating us so high! Be safe on the road!
Google Review
- June 12, 2023
Everything was first rate , very accommodating staffThis is a super friendly and top notch establishment
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- June 05, 2023
Rich made the experience easy and pleasant.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- June 05, 2023
I had my Benz in for it's annual service. The entire experience was smooth from booking, to check in, to service. The waiting room has all of the comforts, including wifi to get work done while waiting.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- May 23, 2023
I just wanted to take a moment to express my utmost satisfaction with the service I received from Ciara for my car. From start to finish, the entire experience was exceptional. The team at Ciara went above and beyond to ensure that my vehicle was taken care of efficiently and professionally.The...
Response from the owner Replied: Vincent Hardy, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 19, 2023
Horrible terrible service. Bought a 2023 CLA 250 AMG package with 7 miles on it, out 12 grand down. Then the mbux unit went out at like 400 miles. They replaced it the part all the way from Germany, and it's still not working correctly. They gave me a loaner car, a black cla250. I was in an...
Response from the owner Replied: Greetings Joseph and thank you for bringing this to our attention. Records show that you are currently working with members of our management team to get your concerns addressed. Thank you and we hope to get this turned around.
Google Review
- May 16, 2023
Amazing experience. Jon was top-notch.
Response from the owner Replied: AndersQ, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 15, 2023
My experience was absolutely fantastic I came in thinking I wanted a GLB, and left with something more suitable for me. Reed R. was very patient, and understanding when it came to me making my decision on my next vehicle. The staff was very polite, and welcoming they made my visit wonderful.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 14, 2023
I can’t recommend this location enough! My fiancé and I had been searching for a car for a while and the team at Mercedes-Benz of Chesterfield helped us find exactly what we were looking for. The whole experience was amazing and we were in and out with our new car in no time. We will definitely be...
Response from the owner Replied: Shailynn Greeson, we are delighted to see this rating! Have a great day!
Google Review
- May 11, 2023
I really enjoyed my visit to Chesterfield Mercedes. I appreciated Tom Gibson for taking his entire day, Tom Schellhase for finalizing the negotiations with me fairly and Tim Wells explaining all the optional enhancements.I was more than pleased that this dealership had a lot of options, with lots...
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- May 05, 2023
It was the best car purchasing experience that my wife and I have had, the personnel were extremely helpful and knowledgeable can’t say enough good things about them.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- April 28, 2023
Jon made the car experience so stress free and easy that he’s now looking for a car for our daughter. Prices are very fair. Tim in finance did not pressure. Highly recommend!!
Response from the owner Replied: Jacqueline Weydert, thanks so much for rating us so high! Be safe on the road!
Google Review
- April 26, 2023
As my wife and I were searching for a new car, we came across the Mercedes-Benz of Chesterfield dealership in O'fallon, MO. From the moment we stepped into the dealership, we were impressed with the welcoming atmosphere and professional demeanor of the staff.We were greeted by Jon LaRose, who took...
Response from the owner Replied: Jonathan K, thank you for taking the time to leave us this positive review! Have a wonderful day!