Cars.com Review
- October 11, 2025
I acquired a pre-owned Mercedes-Benz GLC 300 4Matic from a dealership located in Chesterfield, MO. Initially, the vehicle was delivered without a temporary number plate; however, I contacted Mr. Drew, and they promptly dispatched the temporary plates via FedEx overnight. In addition to providing the...
Dealer Replied: Asma Qureshi, we really appreciate this positive review! Thanks so much!
Cars.com Review
- October 10, 2025
Not a good dealership to deal with. They prioritize the deal over the customer. Every word they say is full of lies. Mercedes-Benz needs to take action against such a dealership that does not follow Mercedes-Benz?s policies.
Cars.com Review
- October 02, 2025
I recently purchased a Mercedes GLC 350e from Rob, and the entire experience was nothing short of exceptional. From the very beginning, Rob was professional, knowledgeable, and attentive to every detail. He took the time to answer all of my questions, explained the features of the vehicle...
Dealer Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Cars.com Review
- October 02, 2025
I recently purchased a Mercedes GLC 350e from Rob, and the entire experience was nothing short of exceptional. From the very beginning, Rob was professional, knowledgeable, and attentive to every detail. He took the time to answer all of my questions, explained the features of the vehicle...
Cars.com Review
- October 02, 2025
My experience at this dealership was excellent. I was looking into purchasing a new car and I was very stressed but after coming to this dealership everything became so easy and simple. Everyone was so unbelievably kind and welcoming. I picked out a car and purchased it all within a span of 48...
Cars.com Review
- September 29, 2025
Recently, I needed to take my Mercedes-Benz E 500 4MATIC to Chesterfield Mercedes for repairs and servicing. From the moment I dropped my vehicle off, my personal service advisor, DEANN, kept me fully updated on the status of the work being done. The certified technician performed a thorough...
Cars.com Review
- September 25, 2025
Great people. Always helpful always pleasant. Thanks again for alll you do. TIL next time!
Cars.com Review
- September 21, 2025
Great customer service! We were coming from out of state and they made the process seamless and we felt at ease!
Cars.com Review
- September 21, 2025
My vehicle had returned from a trip just six weeks earlier. In that time, I had already completed several maintenance items: new brakes and rotors, a brake fluid change, an oil change, and replacement of both the cabin and engine air filters. During the dealership’s inspection, the service...
Dealer Replied: Thank you for your feedback. We’re sorry to hear you felt recommendations were unnecessary—our team strives to ensure all suggestions are based on safety and vehicle longevity. We'd appreciate the opportunity to review your visit in more detail and help clear up any confusion. Malcolm Gage, General Manager Mercedes-Benz of Chesterfield 314-919-8000
Cars.com Review
- August 28, 2025
They are quick in their work and they have good customer service . They care about customers needs
Cars.com Review
- August 25, 2025
Professional and knowledgeable sales consultants. Very good inventory of vehicles. Easy to get an appointment. Was able to get a great deal on a new vehicle and reduce my monthly payment.
Cars.com Review
- August 25, 2025
Had a very good experience with the lease buyout. Marc was able to get it happen within minutes. Excellent support and I would recommend this dealership to my friends.
Dealer Replied: Sreenath J, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- August 25, 2025
Service Manager (Adam) was outstanding. Brought my wife’s car in for service and everything well very smoothly during drop off, while I waited around, and when everything was wrapped up. The crew up there did an amazing job.
Cars.com Review
- August 23, 2025
1. I was told I would receive a call about the recommended service. No call. Contacted them at 3pm 2. Received a text at 3:40 stating my car was ready for pickup. Drove 25 minutes to dealership, then told car was in wash, and would be done in 15 minutes. Car actually was ready 40 minutes after...
Dealer Replied: Gary, I sincerely apologize for the miscommunication and delays you experienced during your visit. We understand how frustrating it must have been to return due to an oversight, and we regret the inconvenience this caused. Please reach out so we can make things right and ensure a smoother experience moving forward. AJ Calandro, Service Manager Mercedes-Benz of Chesterfield 636-300-2224
Cars.com Review
- August 21, 2025
First and last Mercedes. Service is the reason we will go back to buying BMW.
Dealer Replied: Thank you for your feedback. I’m truly sorry to hear that your service experience did not meet expectations. We value your business and would like the opportunity to better understand what went wrong and how we can make this right. Please reach out to me directly so we can discuss further. AJ Calandro, Service Manager Mercedes-Benz of Chesterfield 636-300-2224
Cars.com Review
- August 10, 2025
We had such a great experience with Mercedes Benz of chesterfield. Special thanks to our sales person for going above and beyond to help us along the process.
Dealer Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- August 05, 2025
Purchased a vehicle and had it shipped to my doorstep. In addition, the team obtains the license plates for you! Love being able to skip the registration process!
Dealer Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- August 05, 2025
Purchased a vehicle and had it shipped to my doorstep. In addition, the team obtains the license plates for you! Love being able to skip the registration process!
Cars.com Review
- August 04, 2025
Amazing experience! Came to just look around and ended up purchasing a vehicle. Amir is excellent! He was in tune to what we were looking for and offered great insight!
Dealer Replied: Harmeeta Singh, we are delighted to see this rating! Have a great day!
Cars.com Review
- July 31, 2025
My Mercedes-Benz S-Class was damaged at the authorized service center—specifically, the front bumper. That was only the beginning. The transmission kept failing despite multiple visits to the service center. Eventually, they replaced it, but even after that, the vehicle broke down twice on the...
Dealer Replied: Thank you for your feedback. I understand your concerns and appreciate you taking the time to share your experience. I’m already in communication with you, and I encourage you to reach out to me directly at my office line so we can continue working toward a resolution. Malcolm Gage, General Manager Mercedes-Benz of Chesterfield 314-919-8000
Cars.com Review
- July 28, 2025
Deanne and the whole crew in Services are fantastic. A shout out to Tony, and the parts department.
Cars.com Review
- July 21, 2025
Professional and courteous service! Sales person and his manager helped us find the best option for us. Thanks!
Cars.com Review
- July 19, 2025
Representative was not very nice and communication was inadequate. She never introduced herself and seemed cold and unfriendly. They did do a good job with actual maintenance and repairs.
Dealer Replied: Ola, thank you for your review. While we're glad the maintenance met your expectations, we're sorry to hear about the lack of friendliness and communication. That’s not the warm, professional service we aim to deliver, and we’ll address this with our team. We appreciate your feedback and the opportunity to improve. AJ Calandro, Service Manager Mercedes-Benz of Chesterfield 636-300-2224
Cars.com Review
- July 18, 2025
My wife and I visited Mercedes of Chesterfield looking for a used luxury small SUV within a specific price range with certain features. Justin was quick to greet us and immediately began searching their stock and beyond to find us exactly what we were looking for. Everyone was extremely friendly,...
Cars.com Review
- July 17, 2025
They take care of their customers, they make sure you are totally satisfied. Never thought I could be purchasing a Mercedes cheaper than a Toyota or Honda SUV.
Dealer Replied: Teresa Brown, we are delighted to see this rating! Have a great day!
Cars.com Review
- July 04, 2025
The best car buying experience one could have definitely would recommend going there they really treat you like family.The sales staff all the way up to the finance manager were great made a dream come true for me.
Dealer Replied: Gregory Price, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- July 03, 2025
Service was efficient although I came in for an emissions test and when I got to the DMV they said that because I have a 2020 vehicle it won?t necessary!
Dealer Replied: Hi Vincent Collins, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- June 26, 2025
Always reliable, reputable and great service. Thank you…! Will use this service department again if needed.
Cars.com Review
- June 20, 2025
We bought a used Mach E. Salesman Justin Vega was always professional, knew his stuff
Cars.com Review
- May 28, 2025
We are traveling in our RV Mercedes Spinter and the engine light come on. I pulled up a 7:00am without an appointment and they had me in the shop by 7:30. Diagnosed my problem had the part overnighted from Texas and we are now back on the road at 12:00 the following day. That is great service! K Braden
Cars.com Review
- May 24, 2025
Attentive to your needs and very informative on the issues your car is currently experiencing
Cars.com Review
- May 09, 2025
Sierra was great and the reason we bought our vehicle. She treated us like people and made us comfortable in the buying process. Definitely recommend her as a sales person
Dealer Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- May 04, 2025
I purchased my first Mercedes vehicle through Mercedes Benz of Chesterfield. Amir was our sales rep and he was absolutely wonderful to work with, from our test drive on a Saturday, to our purchase the following Tuesday. He answered any questions we had, and showed us things about the vehicle that we...
Dealer Replied: Lucy Li, thank you again for taking the time to let us know how we did!
Cars.com Review
- May 03, 2025
I purchased my first Mercedes vehicle through Mercedes Benz of Chesterfield. Amir was our sales rep and he was absolutely wonderful to work with, from our test drive on a Saturday, to our purchase the following Tuesday. He answered any questions we had, and showed us things about the vehicle that we...
Cars.com Review
- April 30, 2025
Amir my sales rep was the most attentive and caring salesperson I have ever dealt with. He answered all my questions and followed up with the answers he didn?t know on the spot. He listened to our concerns and took care of all of them without even asking. Would definitely buy again from Amir!! ...
Dealer Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Cars.com Review
- April 20, 2025
The dealership’s staff was awesome. The young man who assisted us in our purchase was very helpful. He allowed us to ask as many questions as we wanted to about the vehicle we were purchasing. We are loyal customers and will continue to do business with your dealership and your salesman, Justin.
Cars.com Review
- April 11, 2025
It was a perfect service with Sierra. Great explanations and advices . Recommend her to everybody
Cars.com Review
- March 31, 2025
Good overall experience at the dealership Reid and Amir were nice to work with. Appreciate the customer service and keeping me informed throughout the process
Dealer Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Cars.com Review
- March 27, 2025
Alignment. Easy scheduling, outstanding service rep. All that I could ask. 12,13,14 15,,16,17,18 19,20,2-,22,23 24,2)
Dealer Replied: Hi Hank, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- March 16, 2025
This dealership is awesome! I purchased my vehicle from another dealer, and from now on, I am only going to use this dealership. Anthony and Morgan are amazing. Anthony?s communication, professionalism, and respect for my concerns was outstanding. He respectfully listened to my concerns regarding...
Dealer Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- March 10, 2025
Very easy to deal with. Didn’t have an appointment and was able to walk in and the sales staff did a great job.
Cars.com Review
- March 07, 2025
Michael the New Car Sales Manager did an amazing job! I would recommend this deal to all my friends!
Cars.com Review
- March 05, 2025
Very pleased with the purchase of a new SUV for my wife. Very highly recommend this dealership
Cars.com Review
- February 28, 2025
Im allways comeback to this dealership. This guy helpfull and profesionall..Friendly staff with good connection with customet. Nice and clean facility.THANK YOU.......Im always comeback in future
Dealer Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- February 15, 2025
Very pleased with the entire process from start to finish , I was just looking and they made me a buyer .
Cars.com Review
- February 12, 2025
Service could not have been better, service manager Adam took a sincere interest in my cars needs and gave me excellent service !! I will certainly bring my car back to Plaza Mercedes !!!
Cars.com Review
- February 12, 2025
Good follow up on small problem. Satisfied with follow up advice. Not much more to say. (Wow, finally 15 words)
Cars.com Review
- February 08, 2025
Perfection from a to z! Everyone was amazing to work with from the minute of finding the car online, working with the team to figure out if it was what I wanted, scheduling a showing, arriving at the dealership, to pulling off the lot! Great experience
Dealer Replied: Hello Jeannie Underwood, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Cars.com Review
- February 08, 2025
Adam does a great job to take care of me for all my repairs. Explains everything in detail and the bill so I can understand what I?m paying for.
Dealer Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- February 05, 2025
Deann is the best service writer I’ve come across in a long long time
Cars.com Review
- January 28, 2025
Nice people and nice dealership . Have been using service dept for a few years as well. Sales and management very professional with no pressure sales
Dealer Replied: Hi, thank you for your review! Happy motoring!
Cars.com Review
- January 26, 2025
I was a little unhappy when I brought my van back to have it fixed for a linker and brake light that I had already paid $600+ to have a new light put on and then had to pay another hundred plus to have them check wiring that should’ve been checked the first time
Cars.com Review
- January 20, 2025
Morgan from service is always wonderful to work with. She's very personable, she must have a photographic memory because months go by and she remembers things from previous conversations. She's delightful.
Cars.com Review
- January 16, 2025
Always a positive service experience from start to finish at this dealership. The techs do the job well and thoroighly and the service managers are knowledgeable, courteous and professional. Highly recommend bringing your Mercedes here for service.
Cars.com Review
- January 14, 2025
Service is not consistent. We have had great experiences but also terrible ones. Hard to trust their work all of the time and hard to feel that we are valued as a customer.
Dealer Replied: Thank you for your business and feedback as well, Diane. We're sorry to hear that you have not had consistent positive experiences with us. We would love to see how we can change that. Please give us a call at (314) 597-9489 to discuss and you may request to speak with Aj Clandro, our Service Manager. Thank you and we look forward to addressing your concerns.
Cars.com Review
- January 12, 2025
Excellent service advisor and mechanics Thank you Morgan! Very helpful and informative on the maintenance needed
Google Review
- January 12, 2025
Great intro about car and features
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- January 10, 2025
Deann, the service advisor is the best. She gives the right advice when asked of her.
Google Review
- January 10, 2025
Very helpful!!
Google Review
- January 10, 2025
Great experience staff was awesome to work with. Made the process very easy
Google Review
- January 10, 2025
Google Review
- January 07, 2025
Courteous Staff, Prompt ServiceFair Pricing
Response from the owner Replied: Hi Roy Dreiling, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 06, 2025
Adam was professional, helpful, and coordinated the service plans efficiently. Thank you!
Response from the owner Replied: Bev Shoemaker, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 06, 2025
Excellence in customer services and management
Response from the owner Replied: Luciane, thank you again for taking the time to let us know how we did!
Cars.com Review
- January 05, 2025
Based on this visit, all was good, as it was covered under warranty. Other visits have not been that way, as they have always come up with lots of very expensive work they claim I need done. Not so sure I trust them
Google Review
- January 04, 2025
Michael, Reed, Erin and the whole team at Mercedes-Benz of Chesterfield were amazing to work with throughout the process. Highly recommend and can't wait to drive off in our vehicle!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 04, 2025
Everything went well! I would recommend Mercedes of Chesterfield. They were very nice and easy to work with.
Response from the owner Replied: Kelz 1985, we really appreciate this positive review! Thanks so much!
Google Review
- January 04, 2025
Reed, Cal, and Mark took great care of us, answered all our questions, and worked quickly to provide a first class experience in our car purchase.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- January 03, 2025
Great customer service! Reed was amazing and very thorough from showing cars, explanation of cars, etc. 10/10 would recommend
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- January 03, 2025
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 03, 2025
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- January 03, 2025
Mercedes-Benz of Chesterfield is a great place to explore different models of cars available. Our sales person Erin was knowledgeable and helpful and made our visit pleasant and informative.
Response from the owner Replied: Jane Campbell, we really appreciate this positive review! Thanks so much!
Google Review
- January 03, 2025
Went in there with my wife, Erin is absolutely amazing and when we decide and come back we will buy from HER!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 03, 2025
The store has a wide variety of options to choose from and Erin was very helpful and professional. I will be referring my friends to see her and give Mercedes their business.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- January 02, 2025
My service rep, Morgan, was and has been very friendly and professional, everytime I go in for service. The service department always explains what service needs attention by sending a video and explanation.
Cars.com Review
- January 01, 2025
EVERYONE TOOK GREAT CARE OF US. FROM PATRICK,CAL,CHAD AND ROY WERE AWESOME TO WORK WITH. WE ARE VERY SATISFIED WITH THE SERVICE WE HAVE RECEIVED FROM THE DEALERSHIP! WE LOVE OUR NEW MERCEDES!
Google Review
- December 31, 2024
Fantastic Job! Erin helped me along the way through every step of the process. Would always recommend buying from a dealership if you have the chance.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- December 31, 2024
I purchased a 2021 Mercedes-Benz GLC, and Erin made the entire process absolutely seamless! From the moment I walked in, she was professional, knowledgeable, and genuinely friendly. Erin went above and beyond to answer all my questions and made sure I felt confident about my purchase.Her attention...
Response from the owner Replied: AMBER WEINTRAUT, we are delighted to see this rating! Have a great day!
Google Review
- December 31, 2024
Erin was absolutely fantastic! She helped us get into a beautiful 2021 Mercedes GLC and made the entire process smooth and stress-free. She was professional, knowledgeable, and went above and beyond to ensure we had a great experience. If you’re looking for someone who truly cares about their...
Response from the owner Replied: Brandon Weintraut, thank you again for taking the time to let us know how we did!
Google Review
- December 31, 2024
We brought our car in for an oil leak on 12/20/24. We dropped the car off the night before. As I was filling out a drop off envelope- a nice elderly porter told me to drive on in- they were still opened. I pulled in & the porter took me to a service advisor’s office. The service advisor looked...
Response from the owner Replied: Debbie, we appreciate your business and we thank you for bringing your concerns to our attention. Please accept our sincerest apologies for your experience as this does not reflect the way we greet and serve our clients. Our Service Manager reached out to you to personally address this and we hope that we will have the opportunity to continue serving you, but much better in the future. In the meantime, if you would like to discuss further, please reach out to our General Manager Malcolm Gage at (314) 919 8000 or our Service Manager Aj Calandro at (314) 597-9489. Thank you.
Google Review
- December 31, 2024
Erin D. did an amazing job getting my deal worked out and she is super friendly. The whole experience was easy.
Response from the owner Replied: Gabriela Cervantes, thank you for taking the time to leave us this positive review! Have a wonderful day!
Cars.com Review
- December 30, 2024
Very professional, and straight forward.No games quick in and out. They help me on Christmas Eve .
Google Review
- December 30, 2024
Erin is the sweetest she’s fun and bubbly. She helped us out and was super fast.
Response from the owner Replied: Hello Aniston Emily, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 30, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 30, 2024
Erin was absolutely wonderful, fast and painless. My experience was awesome. Thanks for everything !
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 30, 2024
Extremely knowledgeable and nice people to deal with, they go out of their way to make sure that the best possible deal is made.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 29, 2024
Steven was great to work with and made the experience as smooth as possible.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 29, 2024
Sierra and her entire team at Mercedes of Chesterfield were fabulous! The customer service was outstanding from beginning to end. They treated my family like family! Thank you for helping us secure the best Christmas gift to our son...his first car!!
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Cars.com Review
- December 28, 2024
The team at Chesterfield Nercedes was very knowledgeable and made the buying experience easy and enjoyable.
Google Review
- December 28, 2024
Kind, easy to chat with & not pushy. Erin Dougherty was an ideal sales rep
Response from the owner Replied: Katie Ruppert, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 28, 2024
Erin Dougherty was very easy to work with couldn’t have been nicer. Really appreciate one of the easiest car deals I have ever had.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 28, 2024
Fast and friendly service per usual!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 26, 2024
I bought a 450 GLE this week at the location on Technology Drive. Reed Raleigh was our Sales Consultant and he was fantastic! His exemplifies excellence in customer service! He was very knowledgeable about the car, quick to respond and answer questions, and helped facilitate our trade in which...
Response from the owner Replied: Kellie Russell, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 26, 2024
Sierra and Cal helped get us into a vehicle that fits our lifestyle! We appreciate their dedication to providing excellent customer service!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 26, 2024
Erin was a delight to work with - highly professional, thorough and responsive. She worked with me quickly to find my dream car and made it happen. Thankful for the customer experience and the smooth-sailing car buying experience - a rarity these days!
Response from the owner Replied: Thank you Annie Heyward! We hope to be of service to you again!
Cars.com Review
- December 26, 2024
Marc was very knowledgeable and helpful in answering all my questions. He and the staff made the entire process of buying a car not only easy but pleasant.
Cars.com Review
- December 23, 2024
Charged for windshield washer fill when it was full. This continues to be a problem. Charging for work that doesn’t need to be done and careless with dirty hands
Dealer Replied: We're sorry to hear that this happened in service. Please give us a call regarding this as soon as you have a moment. You may request to speak with Aj Clandro at (314) 597-9489. Thank you and we hope to get this turned around.
Google Review
- December 23, 2024
Milan picked up my car and returned it in a timely manner, it was clean and the A3 services completed. The team is always friendly, gracious and professional .
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- December 22, 2024
Always timely and totally professional services. Highly recommend for all Mercedes owners and their families.
Google Review
- December 21, 2024
DeAnn is awesome and provided great customer service when I brought my car in for a warranty key fob issue. Went above and beyond for me. Very Thankful!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 20, 2024
Everything was great. Quick and cheaper than we thought. Thorough and make us feel safe
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 20, 2024
Marc is patient, friendly, and awesome
Response from the owner Replied: Thank you! We hope to be of service to you again!
Cars.com Review
- December 20, 2024
They are always very thorough and this time cheaper than estimated. The lady was great
Google Review
- December 18, 2024
This was the worst car buying experience ever. I bought my previous Benz from Plaza in Creve Coeur. They were excellent in every department, so I assumed another Plaza dealership would be excellent. I was very wrong. Staff doesn't know answers to questions and they don't bother finding out right...
Response from the owner Replied: Charese, thank you for this update. We truly appreciate your business and patience as well.
Google Review
- December 18, 2024
Steven was so knowledgeable and such a pleasure to work with. He helped me find my perfect vehicle for what I was looking for and was super helpful throughout every step of the process!
Response from the owner Replied: Ashley Wood, thank you again for taking the time to let us know how we did!
Google Review
- December 12, 2024
I purchased a vehicle out-of-state from this dealership at the end of November 2024. After a very pleasant experience with sales and the finance manager negotiating the price of the car and add-ons, there was a lapse in communication in which I did not hear from the dealership about next steps on...
Response from the owner Replied: Thank you for your feedback Mr. Ballesio. Please accept our apologies for the drop in communication during your sales process. We're glad that Patrick was able to step in and get this turned around. We do value your business and hope to have the opportunity to serve you much better in the future.
Google Review
- December 12, 2024
They really took care of us every step of the way!!!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 11, 2024
The service advisor DeAnn did everything to accommodate my needs right away and was able to schedule the required repairs asap.
Response from the owner Replied: Jesus Soriano, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 11, 2024
Kevin did a great job with changing my break pads and rotors. And did it timely and efficiently.
Response from the owner Replied: Hello Monica Dannemann, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Cars.com Review
- December 10, 2024
Superb customer service, special thanks to Mathew Wagner ( sales consultant) for his help, positive attitude and smiley face. Purchasing the car took longer than usual, otherwise all was perfect
Google Review
- December 08, 2024
Erin made the process of buying a new car easy. Our experience was great.
Response from the owner Replied: Liz C, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 07, 2024
Had a great shopping experience at Mercedes-Benz of Chesterfield for our CPO EQE SUV. Erin and Matthew were both very helpful and excelled at shepherding us thru the purchasing process, their follow-up service after purchase has been great as well! Roy did a great job at highlighting so many...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- December 07, 2024
Whenever I face any problem with my car, the service area is really helpful to solve it out. It gives me a peace of mind.
Cars.com Review
- December 07, 2024
Best and fast service and great communication, suggestions very respectful service manager. I would recommend this dealership.
Google Review
- December 06, 2024
Great service by the team.
Response from the owner Replied: Allan Juma (Sichlion), thanks so much for rating us so high! Be safe on the road!
Google Review
- December 05, 2024
MB of Chesterfield has been great! I recently visited for regular service and again for new tires. I was pleasantly greeted as soon as I arrived and sat down with the service coordinator Deann and things moved smoothly throughout the process. I was kept up to date and every time I have been there I...
Response from the owner Replied: Barbara Netherton, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 04, 2024
Perfect
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- December 03, 2024
We are very satisfied with the service Patrick provided us. He kept us communicated all the time via phone calls and texts he kept us updated in regards the gle we wanted to purchased., he went above and beyond trying to get us the exact car we wanted at the right price. If we get another mercedez...
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 02, 2024
Process was fast and easy. Reed Raleigh was great to work with.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Cars.com Review
- December 02, 2024
The service department consistently provides excellent service while completing the job right the first time.
Google Review
- November 29, 2024
Ultimately I decided not to purchase at no fault of this dealership but the service and communication here was fantastic. Everyone was helpful and knowledgeable. This was like the fifth dealership I had dealt with and the only time I didn’t feel like I was being misled and taken advantage of out the...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 29, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 28, 2024
Response from the owner Replied: Hello Maxine Harvey, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 28, 2024
Was told my car was washed after. Not only was it not....it had greasy fingerprints all over the hood and the drivers door
Response from the owner Replied: Thank you for bringing this to our attention Chris. Please accept our apologies. We would like to make this right and we're committed to improving your experience. When you have a moment, please give us a call at (314) 809-6957 and you may request to speak with our Service Manager, Ryan Main. Thank you and we look forward to getting this turned around.
Google Review
- November 28, 2024
Great service
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- November 28, 2024
Response from the owner Replied: Good afternoon Eziz and thank you for your rating. We would like to answer any questions you might have or address your concerns, however we are unable to locate your information in our customer system. Please give us a call at your earliest convenience. We can be reached at (314) 597-9489 and you may request to speak with Ryan Main or Malcolm Gage. Thank you and we look forward to speaking with you.
Google Review
- November 28, 2024
I gave it 4 stars l. Sales guy and finance guys were great 👍. My wife love her car the only thing was they only had one key for the car.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- November 27, 2024
DeAnn always does her best to make sure my Mercedes is in the best mechanical shape it can be. And the dealership is always neat and clean.
Cars.com Review
- November 27, 2024
Quick to get my car in, had a loaner ready for me, service was performed quickly and they washed my car! Very easy to work with and Morgan, my service advisor was great.
Cars.com Review
- November 26, 2024
Very beautiful dealer very clean very easy place to get business done enjoyable place to do back ù
Google Review
- November 24, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 23, 2024
Prompt professional service
Response from the owner Replied: Mike H, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 23, 2024
Response from the owner Replied: Gary Rosenbaum, we really appreciate this positive review! Thanks so much!
Google Review
- November 23, 2024
Great experience with Reed and Chad. Would highly recommend.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 22, 2024
Horrible location I had recently bought a car from a local dealer and they had an estimate for repair from this plaza dealership. I called for over 3 weeks with no response once I spoke to them they wanted 3700 to 5600 to repair it I took the car to a local service store and they fixed it in one day...
Response from the owner Replied: Brian, we are disappointed to hear about your experience and to see your review here as your vehicle was not serviced at our location. Records show it was serviced in Creve Ceour. We take reviews very seriously so please give us a call as soon as you have a moment at (314) 597-9489. Thanks so much and we look forward to getting this updated.
Google Review
- November 20, 2024
I must say I am very pleased with my purchase at Mercedes of Chesterfield. Erin, my sales person - and the Team she had put together my deal on my pre-owned SUV was phenomenal. Thanks Erin!
Response from the owner Replied: Tony Wallace, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- November 19, 2024
Services were excellent. My issues with paperwork was resolved. My car was washed .and clean.
Google Review
- November 19, 2024
I recently had the pleasure of working with Morgan in the service department at Mercedes-Benz, and I cannot recommend her highly enough. From start to finish, Morgan demonstrated exceptional professionalism, knowledge, and genuine care for her customers.She took the time to thoroughly explain the...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 19, 2024
I was treated with respect by your employees. The service was good and timely. I did not feel pressured to have any service completed. The car wash was a nice touch.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 17, 2024
Response from the owner Replied: Hello Arthur Toscano, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- November 16, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 16, 2024
Our experience from the moment we arrived at the dealership for the first time through deciding on a vehicle was an increíble customer-focused, professional and enjoyable one. Reed, our Sales Consultant throughout our experience, was the main contributing factor. He really was all in at ensuring...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- November 16, 2024
Took in to have new tires put on because one of the tires was flat and they left the flat tire in my van and threw away the spare. Good news is they did still have the spare. Also is taken into have the tail lights fixed tail lights are still not fixed
Response from the owner Replied: Greetings Karen and thank you for sharing your experience. A member of our management team should have already reached out to you to address your concerns. If you have not spoken with anyone yet, please do not hesitate to reach us at (314) 597-9489 and you may request to speak with Ryan Main, our Service Manager. Thank you
Google Review
- November 16, 2024
Response from the owner Replied: Kirk Thoelke, we really appreciate this positive review! Thanks so much!
Google Review
- November 16, 2024
Reed just sold me my first Mercedes! He was great to work with, kept well informed. If you are in the market for a Mercedes I would highly recommend Reed at Mercedes of Chesterfield.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 15, 2024
I appreciate them taking the time to service my rv because I made an appointment on line at a different location that was unable to service my rv due to height. Also, everything was explained on what is to be expected with the service of my rv. It was my first time getting it service. Everyone was...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Cars.com Review
- November 15, 2024
Quick and professional service visit from the ease of booking through the actual day of service. This is definitely my new garage of choice.
Google Review
- November 15, 2024
We had a great experience at this dealership! We drove 4 hours to get our car and everything was ready to go! Reed was very helpful and even surprised us with a big red bow and gift box since we traveled on my birthday!
Response from the owner Replied: Thank you Oliwa Jacobson! We hope to be of service to you again!
Google Review
- November 15, 2024
Response from the owner Replied: james mccormick, we really appreciate this positive review! Thanks so much!
Cars.com Review
- November 15, 2024
Warranty work on my GLB. They did a great job provided a loaner vehicle. Work accomplished on time
Cars.com Review
- November 14, 2024
They can fix anything. MB pricy but good work and on time. I keep going back. Three Mercedes at our house.
Google Review
- November 14, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Cars.com Review
- November 12, 2024
We had an absolutely outstanding experience at Mercedes-Benz of Chesterfield. From the moment we walked in, we were greeted with genuine smiles and a level of professionalism that instantly made us feel at ease. The entire team included Michael, Matthew and Chad went above and beyond to ensure we...
Cars.com Review
- November 12, 2024
Excellent customer service; smooth sales process, Sierra and Chad were extremely professional. I was hesitant at first but this experience has made me a Mercedes Benz fan!
Google Review
- November 10, 2024
Great experience! They are experienced and professional and deliver a great experience. The advisors explain everything that is needed and give you the information you need to make a decision on service.Waiting room is clean and comfortable
Response from the owner Replied: Marcus Bond, we really appreciate this positive review! Thanks so much!
Cars.com Review
- November 10, 2024
Great experience. Excellent customer service! They always take great care of me and my car
Google Review
- November 07, 2024
Great buying experience!!!!! I asked for fast service given the nature of my job. Sierra and Chad were extremely professional. Will definitely come back here for my next vehicle!!!! Thank you MB of chesterfield
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- November 07, 2024
The reason for the 3 review is they often forget to do the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done and the code still lit up. New wipers were installed, they dragged. Replaced with the next...
Consumer Replied: Ryan Main promptly replied to this issue and apologized for the bad service. I now have a person I can communicate with at the dealership so my service will be completed correctly and thoroughly in the future. I purchased my car at this dealership and prefer to continue having it serviced at this location. I thank Ryan and hope for smooth sailing in the future.
Google Review
- November 06, 2024
Can't say enough good things about this dealership. I am a demanding car buyer with high expectations but the sales manager, Cal, went the extra mile to make sure I was happy! This is my first time buying from this Mercedes dealership and I definitely received the great service that will make me...
Response from the owner Replied: Thank you for your positive feedback and review update. So glad that the team was able to take care of your concerns. We appreciate your business and hope to have the opportunity to work with you again in the future.
Cars.com Review
- November 06, 2024
Great service. I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been great. It all started when I needed snow tires. Ryan was able to make it happen so I didn't miss my trip. It's been painless every...
Google Review
- November 06, 2024
Response from the owner Replied: Polly Green, we are delighted to see this rating! Have a great day!
Google Review
- November 02, 2024
Mercedes of Chesterfield gives great service. Deann is very helpful and extremely knowledgeable Great service advisor to work with.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- October 31, 2024
I had an awesome experience at Mercedes Benz Chesterfield. If your in the market for a new vehicle ,go check out Patrick Harrell and Chad Trulove they listen to your wants and needs and go over and beyond to find you your perfect vehicle.
Response from the owner Replied: sharon washington, thank you again for taking the time to let us know how we did!
Google Review
- October 31, 2024
Really great overall experience buying a SUV here. My sales rep was Patrick, and he made sure the entire experience was pleasant and streamlined. Can't say enough good things about this place!
Response from the owner Replied: Starkada, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 31, 2024
Awesome experience at Mercedes Benz of Chesterfield. Thanks to Reed and Michael for all the help on our new vehicle!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 30, 2024
Reed was great to work with and provided all the necessary information to help me by my first Mercedes car!! Super excited!! Please see Reed for all your Mercedes Benz need!!!
Response from the owner Replied: Hello Chris Eickhoff, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 30, 2024
Working with Reed and Matt was fantastic. The made the buying process a breeze and answered every question my wife and I had while never putting any pressure on our decision making process. We are Benz people for life!
Response from the owner Replied: Trevor Neale, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 30, 2024
Response from the owner Replied: Michael Light, thank you again for taking the time to let us know how we did!
Google Review
- October 29, 2024
Patrick Harrell, and Matthew Wagner:Mercedes Benz of Chesterfield didAn Outstanding Job in making our CarDreams Come True! Get Your Car at:Mercedes -Benz of ChesterfieldToday!Financial Team: Michael and Chad wereGreat too.Thanks to the Service Team too.Rudy and Gwen
Response from the owner Replied: Rutherford Wallace, thank you again for taking the time to let us know how we did!
Google Review
- October 28, 2024
We recently went to the dealership to check out a car for my son that we had seen online. The gentleman we spoke with, Reed, was extremely helpful. Not only was he knowledgeable about the car, its history, and its value, he was also very gracious with us and accommodated any request we had. He made...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 28, 2024
Deann Pappasgeorge is an asset to your dealership!!! Always explaining everything and very professional.Thank you for the great serviceRuth S
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Cars.com Review
- October 27, 2024
In for regular service, 2 new tires, alignment and a starting battery on our GLC-300. Was greeted on-line and checked-in by Morgan who was courteous and efficient, and who communicated well throughout the day regarding needs / status. Received a quality loaner car to use and the work was...
Google Review
- October 27, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Cars.com Review
- October 27, 2024
Incredible service. Very polite and helpful. My car had a couple different issues that they help me work through! I felt they always looked out for my best interest. Polite and honest! Highly recommend
Cars.com Review
- October 26, 2024
Good experience with Patrick Harrell. Easy to work with…we enjoy our new Mercedes. Met my expectations.
Google Review
- October 23, 2024
It was a very nice used-car purchasing experience especially under the assistance of Sierra. She is nice and energetic. Her service makes me feel comfortable and end up that was a really excellent car :)
Response from the owner Replied: 林子杭, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- October 21, 2024
My service advisor was extremely helpful and everything was done quickly and efficiently. Thank you!
Response from the owner Replied: Andrea Guadagnini-Zaharko, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- October 21, 2024
Very helpful with little wait time and a car wash to boot!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Cars.com Review
- October 20, 2024
My experience from the time I got in to the time I left was awesome, very professional staff.
Google Review
- October 19, 2024
The folks at Mercedes Benz in Chesterfield did a fantastic job getting me set up with my new vehicle! Reed and Chad were instrumental in helping me find the right vehicle for me. I highly recommend buying your next car from Mercedes Benz in Chesterfield!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Cars.com Review
- October 19, 2024
My second visit to replace two rear tires before the winter season. I appreciate the attention and care my car received. I’m hoping to keep my car for many years to come.
Google Review
- October 19, 2024
Great service
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 19, 2024
A very positive experience. Sierra made buying my new car such a breeze! Her expertise is unmatched and on top of that she is very kind :). I would recommend MB of Chesterfield to my family and friends.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 19, 2024
Response from the owner Replied: Nicole Marie Salabay, we really appreciate this positive review! Thanks so much!
Google Review
- October 18, 2024
I've purchased two vehicles from MB of Chesterfield. Both times I worked with Reed and each experience was great. Reed is a straight shooter and really wants to help you get the best deal possible. He's extremely knowledgeable, courteous and responsive to anything you need from him. If you're ever...
Response from the owner Replied: Mark Coleman, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 17, 2024
Sierra was my salesperson and she was great to work with! Very personable and helpful! Chad in finance was great too!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 16, 2024
Whole transaction went well with contributions from all who were involved.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!