Google Review
- April 10, 2021
Excellent, responsive service who made sure I was in the loop every step of the way as the search for the right Mercedes occurred
Response from the owner Replied: Scott A, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- April 08, 2021
The service I received from Dave Collins was top notch!! One of the best salesman I have ever had the privilege of working with!! Thank You for making my experience outstanding!!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- April 02, 2021
My wife worked with Brett Donaldson and he was heaven sent. He was very knowledgeable understanding of our needs and non judgmental. I would refer anyone to work with Brett in the future. Such an amazing experience purchasing our Mercedes.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- April 02, 2021
The week has been absolutely terrible with Mercedes. I had a overheating issue with my car which led me to be on the side of the road for 5+ hours. After contacting Mercedes for towing, I was promised assistance with towing. They had canceled my towing and did not bother to inform me for 3 hours,...
Google Review
- April 01, 2021
Bought a truck from them on my way home the check engine light came on. I brought it back the next day and told me I have to wait 30 days until the warranty kicked in and it was a transmission issue .
Google Review
- April 01, 2021
Great service, highly recommended.
Google Review
- April 01, 2021
Professional
Google Review
- March 31, 2021
Google Review
- March 31, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 31, 2021
Response from the owner Replied: NA, thank you again for taking the time to let us know how we did!
Google Review
- March 31, 2021
Response from the owner Replied: Payton Prince-Henderson, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- March 31, 2021
Thanks to Scott for making sure my Mercedes was ready to road trip. He made sure everything was checked! Great job!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 31, 2021
It is not a happy moment when you're traveling and your check engine light comes on. I called Chesterfield Mercedes, explained my situation to Scott and he got me in within an hour. Fortunately it was a minor issue, but I cannot emphasize enough how much that type of outstanding customer services...
Response from the owner Replied: John Perry, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 31, 2021
Scott, Thanks for the great customer service. It's always a pleasure working with you!
Response from the owner Replied: Mildred Eskew, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 31, 2021
Does not have the customer service they sell you on. Came in a few weeks ago to get an oil change I assumed was covered in my contract and was not. No biggie. My window switch was broken so I had to come back and get it fixed. He let me know it was covered in the extended warranty I purchased. I did...
Response from the owner Replied: Jasmine, Im sorry to hear about your experience. Id like to get more details. Please call me directly at 314-597-9489. Thanks, Patrick Kellermann
Google Review
- March 28, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 27, 2021
Scott, thanks for the outstanding service!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- March 27, 2021
This sounds terrible, but I'm a skeptic when it comes to car repairs. I always feel like a dealership is trying to get me to spend more money than is necessary. I understand that maintenance is required to keep a care running at its best, but sometimes it just seems....well...not necessary. Scott...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- March 27, 2021
Mat is absolutely amazing. I was in and out of here in 2.5 hr. Their entire team has helped me get into the perfect car. Im super blessed to have Chesterfield MB as my first choice to own a vehicle.God is good!
Response from the owner Replied: Thank you Christy J! We hope to be of service to you again!
Google Review
- March 27, 2021
Thanks for the great customer service Scott. Really appreciate you taking the time to explain how my warranty works. Your understanding of cars really shines through. Thanks again!
Response from the owner Replied: Hello Dallas South, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- March 27, 2021
Matt was awesome and the whole process was fast and easy!! Will definitely be back for our next vehicle and would recommend everyone go there
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- March 27, 2021
Bought my first new car from here. Matt in sales and Adam in finance went above and beyond for me.Worked to get me a great deal and APR even though I had no established credit .A great experience from the whole team.
Response from the owner Replied: Chase Schlueter, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 26, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- March 26, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- March 26, 2021
Took car in for oil change and noise. Oil change went fine but couldnt replicate noises. I dont blame them. When I was there it didnt make them. Later, and hotter in the day it did make the noises. Im sure they will get it right. Eric and Patrick are great to work with.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 26, 2021
Wow! I love my mecedes. It may only be a C Class, but it's mine and I worked hard for it. Scott has been fantastic helping me budget what needs to be done. He is so patient and understanding when I have to make an "or" decision on repairs. Thanks so much! I really appreciate that kind of...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- March 26, 2021
I know I can trust Mercedes of Chesterfield with servicing my car. My car always comes back to me better than when I dropped it off, and Scott K with the service team is always so welcoming. Like my car's "garage away from garage" Very reliable shop!!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 26, 2021
Scott was extremely helpful when I dropped my 2018 GLE 350 off for service. I understand that a quality car requires qualtiy service and upkeep. Scott helped me determine what was needed immediately and what could wait. This is the kind of service that helps me trust a dealership.
Response from the owner Replied: Hello John Presley, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 25, 2021
Service was good, prices are a little high.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 24, 2021
Absolutely great staff very helpful and nice. They went out of there way to meet our needs
Response from the owner Replied: kayla cat, we really appreciate this positive review! Thanks so much!
Google Review
- March 23, 2021
Thomas Gibson was very helpful and professional. He was able to help us find the perfect Mercedes Benz for our family.He was informative and knowledgeable about his job and the vehicle brand he represents.I enjoyed working with him and everyone at Chesterfield Mercedes Benz.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 23, 2021
We were very happy with the entire staff at the dealership. Bret was extra helpful and went the extra mile for us.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- March 21, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 21, 2021
My wife and I called this dealership on a whim to test drive a car. Bret was fantastic and really listened to what we were looking for in a car. The way car buying should be. We had our 4 year old and 3 month old with us and the dealership was very accommodating. If youre looking to buy or lease a...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- March 21, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 19, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- March 19, 2021
Response from the owner Replied: Jose Gutierrez, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 19, 2021
Excellent service with our salesman Matt.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- March 19, 2021
Fabulous experience at the Service Center. Was treated with respect and they exceeded my expectations with the quickness of time required to complete my service.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- March 18, 2021
Tom Gibson was amazing to work with. I leased my first car with him 3 years ago in Chesterfield and when I found out he moved locations I went there to lease my second car. I highly recommend him to anyone looking for a new car.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- March 18, 2021
Great help, wonderful staff
Response from the owner Replied: Thank you for the 5 star review and business recommendation. If you have any additional questions or concerns do not hesitate to let me know, and I look forward to seeing you again soon. - Joe Wolk, General Manager
Google Review
- March 17, 2021
Loved our experience at this dealership with the sales manager Bret. Even though we didnt end up purchasing anything his kindness, patience, and knowledge of the vehicles was top notch! Check them out if you are in the market for a car new or used.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- March 16, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 10, 2021
Response from the owner Replied: Barbara Hutton-McCormick, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 10, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 09, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 09, 2021
I had a wonderful experience with service. Scott was very pleaseant and kept me informed regarding the status of my car being serviced.
Response from the owner Replied: Tina McDaniel, we really appreciate this positive review! Thanks so much!
Google Review
- March 08, 2021
Scott was very friendly and helpful.
Response from the owner Replied: Hello Mary Banmiller, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 08, 2021
Great experience I recommend this dealership! It was no pressure and I wasnt forced into buying anything I didnt want!
Response from the owner Replied: James Doe, we really appreciate this positive review! Thanks so much!
Google Review
- March 06, 2021
Great experience! Adam and Jamie were awesome and made the process of purchasing the right vehicle as smooth as possible for my husband and me.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- March 05, 2021
Heard from friends to ask for Scott. great customer service. 10/10, definitly would return
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- March 05, 2021
thank you scott, very helpful. great experience. will reccomend to my friends
Response from the owner Replied: Hi austin smith, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 05, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 04, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- March 04, 2021
I was frustrated that I wasnt asked if I wanted wiper blade replacements. I asked after service and they said they were not included in the $630 annual service. It looked like the shop was closing down for the day. I went to Autozone and they were not sure how the clips work and said I needed to go...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 04, 2021
Grant in service was an absolute pleasure to talk to. Called to discuss pricing on services as Im looking to purchase a new vehicle and looking at total ownership cost. Grant walked me though the services they offer, the pricing, and how do get the best value for my money. He was very honest and...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 04, 2021
Mercedes of Chesterfield sure has the maintenance services experience down to a science. Making an appointment was easy and once I got there the service advisor, Grant, met me with absolutely no wait. He was professional and went through what to expect and how much time it would take. It ended up...
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- March 04, 2021
When I brought my vehicle in for service I was assisted by a very polite and informative young man named Grant. He walked me through all the steps of what service needed to be done and was extremely willing to answer any and all questions that I had. In all my years of getting vehicles serviced at a...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- March 03, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 01, 2021
Easy, no-hassle visit as always. Grant (Svc Advisor) was able to get me in same-day for a rotate and balance, had the tech thoroughly inspect everything, and made appropriate recommendations for some upcoming work to keep my E-350 in top running condition. As a pleasure working with MB of Chesterfield.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 28, 2021
I don't know a thing about cars, I'm so happy that I can take mine somewhere reliable when I have a problem. Service advisor Scott always gets me taken care of. A+ service!!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 27, 2021
I had my car serviced and Scott couldn't have made feel more comfortable. He was so helpful and friendly.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 27, 2021
Great service and Scott is super helpful!
Response from the owner Replied: Jamie Dresser, we are delighted to see this rating! Have a great day!
Google Review
- February 27, 2021
Fantastic support and service there every time. Especially great service from Scott!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 27, 2021
Scott K was extremely helpful and friendly he was great to work with.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 27, 2021
I just wanted you to know how pleased i was with the service i recieved from Scott Kunselman. I like friendly helpful people and that is just what I got.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 27, 2021
Erik helped me and I had a really great experience. He answered all my questions and was very friendly and helpful.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- February 27, 2021
Scott Kunselman is the most informative, educated, and honest service writer I've even had!!!
Response from the owner Replied: Lee Kunselman, thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
Scott Kunselman made the difference. Had it not been for him i may have switched dealerships!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
Thank you for the awesome service by Scott. You have helped me out so much!
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- February 27, 2021
Bret Donaldson is great to work with and very helpful!!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 27, 2021
Erik is an exceptionally talented service advisor. I highly recommend you ask for him for any service needs; he will take great care of you. Wonderful place all around!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- February 27, 2021
Thank you to Scott Kunselman in the service Department.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
Scott Kunselman in the service department was fantastic... Took care of my concerns right away..gave me a loaner car... picked up the car that day.. fixed.. washed... and vacuumed... great service
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 27, 2021
We received excellent customer service from Scott Kunselman! Will definitely tell friends.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
Scott K. Did a great job taking care of me and keeping me informed.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 27, 2021
Great experience with Erik in the service department, they took great care of us.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 27, 2021
Impressed with the courteous and professional service we received from the staff especially Scott Kunselman.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 27, 2021
Amazing service from Scott Kunselman! He was very helpful and informative. I definitely recommend him for all your service needs!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- February 27, 2021
Scott K took great care of us!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- February 27, 2021
Amazing service! Scott Kunselman is the best. Thanks, Scott!!!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- February 27, 2021
Scott took care of me.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
I brought my C300 in for service. Scott took great care of me and made sure my car was ready for a road trip!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- February 27, 2021
Hands down the best car buying experience I've ever had, Bret jumped through hoops to get me my dream Jeep! He handled my transaction so professionally and made sure I was comfortable through the entire process, Bret is my new "car guy" from here on out. Thank you so much!
Google Review
- February 27, 2021
Scott was incredible and is the reason we will keep coming back for service!!!
Response from the owner Replied: Hello Aaron Litton, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 27, 2021
Excellent service from Scott Kunselman highly recommend him!! Five star guy
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- February 27, 2021
Scott was great! I highly recommend him
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- February 27, 2021
Dave Collins was very easy to work with and all the team members went out of their way to introduce themselves and make us feel comfortable at the dealership. It was enjoyable to find a sales team that is interested in creating a relationship and not just a sale.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 27, 2021
Great service from Scott, wonderful service advisor and very hospitable
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 27, 2021
Been coming here for years and cant say enough great things about this group! Thanks Erik and team. Appreciate you all
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 27, 2021
Grant hands down has to be the best service advisor Ive ever had the pleasure of working with. I typically deal with service advisors that take care of my G6.... the plane, not the Pontiac. He blows those guys out of the water. Thanks to him and the technician Mike for getting me taken care of.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- February 27, 2021
Grant was able to get my truck in for state inspections on short notice. He saved me from paying late fees on my plate renewal. He was polite and courteous. Very impressed with his dedication to customer satisfaction.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 27, 2021
Grant was very professional and helped us with everything we needed. Not only was he so nice but he also informed me more than any other service ever has.
Response from the owner Replied: Hi Kathryn Porter, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 27, 2021
Grant is the best service advisor I've ever had the pleasure of spending my time and money with. I wish my car would break more often so I could spend more time with Grant! He's that good. Also their tech Mike is pretty ok himself he fixed my car.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 27, 2021
Grant was very friendly!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 27, 2021
Great experience. My service advisor- Grant- was polite and emphatic to my concerns.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 27, 2021
Grant Fritz was very helpful getting me in and out. Excellent service!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- February 27, 2021
Grant in service was very helpful A++
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2021
Grant had my car in and out in no time - would highly recommend.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 26, 2021
would have had 5 stars but they said they would send to me a second key and i called them on several occasions but never received my 2nd key!
Response from the owner Replied: Mr. James Naifeh Jr., I am sorry to hear about your experience. Please give me a call directly at 314-635-9541 to discuss. -Joe Wolk, General Manager
Google Review
- February 25, 2021
Great experience! Greeted promptly by service writer who explained everything that would be done to my car. Wait time was very reasonable. Service charges were about what I thought they would be. Very nice customer lounge with excellent coffee. I will be back!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 25, 2021
Grant is a joy to work with. Only place Ill take my car fir service.
Response from the owner Replied: Lynette Watson, thank you again for taking the time to let us know how we did!
Google Review
- February 25, 2021
Response from the owner Replied: Hello MRT Express, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 24, 2021
Grant and Tony in service are great. Thanks for always taking care of us!
Response from the owner Replied: Rochelle Clark, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 24, 2021
Grant was very thorough and professional and my service was provided very expediently
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- February 24, 2021
Response from the owner Replied: Matt Hottelman, we are delighted to see this rating! Have a great day!
Google Review
- February 23, 2021
Excellent experience! I was comfortable and felt good about my purchase.
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- February 19, 2021
Response from the owner Replied: jesse gippo, we really appreciate this positive review! Thanks so much!
Google Review
- February 19, 2021
Excellent communication through out the time working with the Service representative, Scott Kunselman
Response from the owner Replied: Richard Raterman, we really appreciate this positive review! Thanks so much!
Google Review
- February 19, 2021
Very easy to work with, check with you what work needs to be done, confirm it with you before signing, courteous drive back to work and pick-up back. Thats the reason I have been going there for the last 5 years.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- February 19, 2021
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- February 18, 2021
Explained what services my car needed, without pushing extra. I was given an appointment the same day, and waited a relatively short time, while the repairs were made.Erik made sure I received the best deal, on parts and labor, as well.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- February 18, 2021
I was charged $6.75 for an environmental fee. I had a wheel repaired offsite & unstuck steering wheel up & down tilt. Why an environmental fee???I didnt authorize the repair of the wheel tilt. But was charged $95.No car wash was done. Loaner car was not clean inside or outside.I scheduled online...
Google Review
- February 18, 2021
Patrick Kellermann Has been taking care of my car for years. The staff he have, including him is great!! Thank you. I always come back.- Johnnica B.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 18, 2021
First Mercedes buying experience and it was phenomenal! Brett listened, explained everything, and didnt pressure me. He introduced me to Joe, the GM, some of the Service Reps and everyone else that was there. Truly made me feel part of the Mercedes family. The whole experience was easy, and I...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- February 18, 2021
I bought my Mercedes here over 12 years ago and it's where I take it for service. Just had some work done on it and got the new Service Advisor, Grant. He was the most genuine, easy to deal with Advisor and kept me apprised as the process progressed. I'm happy I got "the new guy" who really...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- February 18, 2021
Management and services here are beyond stellar. They have taken the care and expedited all my emergency needs with my two Mercedes cars in the past three instances where other Mercedes dealers could not help me. They always made me feel important and immediately took care of my repairs. I wont be...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- February 17, 2021
Excellent service - courteous, friendly people!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 16, 2021
Response from the owner Replied: edward morrow, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- February 13, 2021
Matt A. is great! Got a great car and a deal I am happy with. Would definitely buy a car here again.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 12, 2021
Response from the owner Replied: Blaine S, we are delighted to see this rating! Have a great day!
Google Review
- February 12, 2021
Bret Donaldson and Tim Wells were awesome! They both stayed late after closing to help with the sale, and made it a most enjoyable experience for my wife and I. Bret braved the freezing cold and helped clean out the trade-in, while Tim was minutes away from missing a dinner date with his wife on...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 08, 2021
Bret took great care of me, financing was a breeze, and nothing pushy from the dealership. Thanks Bret and team!
Response from the owner Replied: Joshua Hermreck, we really appreciate this positive review! Thanks so much!
Google Review
- February 06, 2021
Good people good service grant was great in customer service
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- February 05, 2021
Our experience at this dealership was great! We purchased our vehicle online without seeing it in person first. All expectations were met. It was exactly as advertised. The sales staff were very professional and easy to get along with. Working with the finance manager was a breeze. I would highly...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- February 04, 2021
Quick Service. Excellent work by Service Dept
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 04, 2021
Response from the owner Replied: vibe pusher, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- January 30, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- January 30, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- January 30, 2021
Always great service
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 30, 2021
Response from the owner Replied: Hello Jamie, I would like to address any questions or concerns you have, I just need more details. Please call me directly at 314-635-9541, Thank you and I look forward to hearing from you. -Joe Wolk, General Manager
Google Review
- January 30, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- January 28, 2021
Service is way better than Plaza!
Response from the owner Replied: Hi Nicholas Feng, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 27, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- January 26, 2021
Scott did a great job of getting my vehicle in, fixed, and back on the road. Service team was courteous and responsive.
Response from the owner Replied: Hello Darren Bahr, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 26, 2021
The BEST service I have ever experienced at a dealership. Truly first class.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 26, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 25, 2021
Customer service is always great! Nobody does it better. I just wish each visit didnt cost me $1,000+. I just dont trust anyone else with my Mercedes. They know what they are doing.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- January 24, 2021
My SUV just needed to be topped off on coolant - Patrick and the service team were great! I got in right away, Patrick checked the coolant and wiper fluid and the tire pressure - all complimentary! We always do our service here, but this was a really nice surprise. Thank you!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 24, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 23, 2021
My service representative was Erik at Mercedes Benz of Chesterfield. He is very professional, kind and efficient.
Response from the owner Replied: Hello Margarite Crittenden, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 23, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- January 22, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 21, 2021
Great sales team the experience was easy and convenient for me. Would recommend MB of Chesterfield to anyone looking for a new or used car.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- January 20, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 20, 2021
It was my first time going to your dealership, your service advisor Scott Kunselman took care of my CLS 550 Good Service
Response from the owner Replied: Sheldon Henriques, thank you again for taking the time to let us know how we did!
Google Review
- January 18, 2021
Had a hard time finding help. Then most everyone was wearing a chin strap instead of masks. I expected better from an MB dealer.When we finally found someone to help us , they seemed very reluctant.
Response from the owner Replied: Hi Shaun Moran and thank you for your review. I can assure you that we do not find this type of behavior acceptable and would like to address the situation you have described. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this matter to our attention and would like to hear more about your visit. If you are willing, please give me a call at 314-635-9541 so we can discuss. I look forward to your call. -Joe Wolk, General Manager
Google Review
- January 18, 2021
I had been researching cars for quite some time when I met Bret at Mercedes Benz of Chesterfield. I told him what I was looking for & the price point I wanted to stay in. Bret stayed on top of things & found me the perfect car for my needs. The whole experience went very smoothly. Bret was very...
Response from the owner Replied: Joy Sebastian, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 18, 2021
This service appointment was made due to a recall of a potential power steering issue with my RV that's on Mercedes Benz chassis.My experience was excellent. They got me in only 3 days after I called for an appointment and the service technician, Erick, personally made an adjustment to my radio...
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- January 13, 2021
Quick diagnosis and fix. Good waiting area.
Response from the owner Replied: Hi William Lewis, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 11, 2021
Matt Althage made buying my 2013 Ford Escape experience absolutely amazing!!! I havent had a new car in four years and he made this process painless and made me feel valued!! The finance team was also amazing. I will definitely recommend them to anyone looking to buy a new car!!! Thank you Matt for...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 11, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 11, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 09, 2021
Grant was thorough and professional, excellent experience.
Response from the owner Replied: James Schneithorst Jr, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- January 09, 2021
Response from the owner Replied: KLeigh, thank you for your review. If you have any questions or concerns, please feel free to give me a call directly at 314-635-9541. Thank you and I look forward to your call. -Joe Wolk, General Manager
Google Review
- January 08, 2021
Service advisor Grant is the nicest person!
Response from the owner Replied: Sean Ziplahan, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 07, 2021
Easy, honest, no stress
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- January 05, 2021
Matt was absolutely amazing, Ill definitely be back to work with him again!!
Response from the owner Replied: Tiffany Vaughn, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 31, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 24, 2020
My Sprinter RV needed emergency service and MB of Chesterfield had the capacity to do diagnostic work right away. The service advisor, parts manager Dennis and the mechanic were all friendly and professional.
Response from the owner Replied: david drinkhouse, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 24, 2020
This dealership is always a pleasure to deal with. Excellent mechanics performRequired service in timely manner. Cost are explained by knowledgeable service techs before any service is started.I love my Mercedes!
Response from the owner Replied: Thank you willis beauchamp! We hope to be of service to you again!
Google Review
- December 22, 2020
It was easy to get my maintenance done, dropped off the night before, and picked up at my convenience
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 21, 2020
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 21, 2020
We purchased our GL450 here in 2019 and had it serviced here several times. We planned to make this our dealership of choice. However, after a serious issue with our GL450 in August of this year, I left 4 messages with NO return phone calls. Do not recommend this dealership.
Response from the owner Replied: Vickie, we have been trying to contact you. Please give me a call at 636-300-2224 so we can discuss this matter directly. -Patrick Kellermann, Service Manager
Google Review
- December 20, 2020
Always great, on-time service!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 19, 2020
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 18, 2020
For the past 3 visits something goes wrong with my service. #1. Broke something while changing spark plugs. Had to go home in a loaner to come back to pay for the repair. #2 made an appointment weeks in advance to get 4 new tires plus service. Got to my day of service to find out they didnt...
Response from the owner Replied: Sue, thank you for taking the time to leave a review. I am sorry for all the frustration this may have caused. Please give me a call at 636-300-2224 so that I may speak to you personally about this matter. -Patrick Kellerman, Service Manager
Google Review
- December 18, 2020
Switch from plaza motors over to this branch, much better service. Used the steering wheel covers and the seat covers, explained to me what was going to be done, met the service manager and Grant was very nice and informative with cost and time. They even cleaned the outside and vacuumed the inside...
Response from the owner Replied: Sara Carey, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 18, 2020
Matt Althage has been our go to Mercedes salesman for the last 5 years. Just like the last vehicle we purchased from Matt at MB of Chesterfield, the process was very simple, he was extremely accommodating, knowledgeable and worked hard to keep our business. I believe we received both a very...
Response from the owner Replied: Mike Wood, we are delighted to see this rating! Have a great day!
Google Review
- December 18, 2020
Dave and Tom made the car buying experience a joyful endeavor. We didnt really want to buy a new car right before Christmas, but our other one broke and we were able to find a rare deal here. Dave and Tom persevered with us to help us achieve the best deal on our upside down trade. We were so...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 18, 2020
I really cant begin to say enough great things about my experience with Bret and the team at Mercedes Benz of Chesterfield. Car shopping and staying safe during a pandemic could have been a lot more challenging but Bret and Dave made the process a cinch! Dave was quick to reply to my inquiry about...
Response from the owner Replied: Amanda Hoffman, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 17, 2020
Response from the owner Replied: Boogie D, we really appreciate this positive review! Thanks so much!
Google Review
- December 17, 2020
Google Review
- December 17, 2020
Scott took excellent care of me and my E300. The technician went the extra mile and after a thorough system check found the root cause of the reason I brought the car in. The fix not only fixed the main issue but also took care of 3 other nagging symptoms I was experiencing. Great work by the team...
Response from the owner Replied: Mary, thank you for the high star review! I am glad our team was able to deliver great service to you. Come back and see us soon. -David Brittain, Service Manager
Google Review
- December 17, 2020
I love the staff I always receive top quality service . I previously dealt with mercedes benz of hampton and when I day I will never look their way again i simply mean just that .
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 16, 2020
Response from the owner Replied: Jay, thank you for taking the time to leave a review. Please give me a call at 314-635-9541 to discuss your situation. I would like to see what I can to do to help but I need more details about your review. I look forward to speaking with you. -Joe Wolk, General Manager
Google Review
- December 15, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 15, 2020
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 15, 2020
Recently needed some service work and a new windshield on my 2018 GLS450. Selected MB of Chesterfield and have been extremely satisfied with the results coordinated by Scott Kunselman and performed by the service team. Very professional. Well done.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 15, 2020
Awesome place. Tom is fantastic. Looking forward to doing business with him
Response from the owner Replied: Obasi John Onuoha, we are delighted to see this rating! Have a great day!
Google Review
- December 08, 2020
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 08, 2020
Customer Service exceptional
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 08, 2020
Denise was fantastic to work with and worked diligently to find the car I wanted.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 08, 2020
Great service! Denise went above and beyond for my buying experience. When she found it the vehicle was a gift for my daughter she even took care of a special request I had. Thank you very much!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 08, 2020
Joe Wolk and his entire team are so professional and courteous. The entire experience from when you purchase your car to all the service appointments is amazing. I highly recommend them!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 08, 2020
Excellent service, Service Advisor Glenn, exhibited all mannerisms of a luxury car dealership . He kept me informed of the status of my MB and made me comfortable that I was in good hands.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 01, 2020
Response from the owner Replied: Thank you Bill Whiting! We hope to be of service to you again!
Google Review
- December 01, 2020
Response from the owner Replied: Thank you Vijay Patnana! We hope to be of service to you again!
Google Review
- December 01, 2020
Response from the owner Replied: Tonya Pollak, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 01, 2020
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 01, 2020
Fast and professional service the way I like it
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 01, 2020
Great service. In and out!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 01, 2020
Tom Gibson and Joe Wolk are a pleasure to work with. They are very friendly and go above and beyond to take care of you. I would highly recommend them to anyone for your full Mercedes experience!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 01, 2020
I was very pl asked with the service I received from Eric and Patrick.Eric was very helpful in answering all my questions.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 01, 2020
When they want to sell the car they are very polite very nice very courteous after sale look like they dont care my experience poor service or for any question leave several messages none was returned by staff or manager
Response from the owner Replied: Maqbool, thanks for leaving a review. I am sorry to hear that your experience wasnt a great one. Please give me a call at 314-635-9541 so we can discuss your situation in greater detail. -Joe Wolk, General Manager
Google Review
- November 22, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 22, 2020
Response from the owner Replied: Donna Farroll, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 22, 2020
Response from the owner Replied: ANDY FASISKA, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 22, 2020
Response from the owner Replied: Kelly Main, we are delighted to see this rating! Have a great day!
Google Review
- November 22, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 22, 2020
Response from the owner Replied: Hunter, thank you for your feedback. I am very sorry to hear that you are disappointed with your recent experience in our dealership. We aim to conduct all business ethically and with the highest level of integrity so I am very concerned with your review. Please give me a call at 314-635-9541 at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. -Joe Wolk, General Manager
Google Review
- November 22, 2020
Response from the owner Replied: Jim Delmonte, we really appreciate this positive review! Thanks so much!
Google Review
- November 22, 2020
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- November 22, 2020
They always do a fantastic job, and I trust that they do things correctly without cutting corners.
Response from the owner Replied: Kayla Robinson, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 22, 2020
Bret Donaldson Is very knowledgeable and professional. He assisted in finding the perfect Mercedes for me!
Response from the owner Replied: Carol Cullen, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 22, 2020
From Patrick to Grant to GM Joe Wolk, all went perfectly smooth. When my check engine light went on, I took my mercedes in and it was diagnosed and fixed quickly.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 18, 2020
Can not say enough about your customer service!!!! 5 STARS. My compliments and shout out to Matt Althage in sales ! Even after a few months since I purchased my vehicle he continues to follow up with me to make sure any issues are promptly and effitienly taken care of and corrected! A great asset to...
Response from the owner Replied: pedro alvarez, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 18, 2020
I was greeted by Grant and he guided me through their intake process for my service appointment. After discussing the work to be completed I was offered a very comfortable waiting area with complementary drinks. My service was completed on time and I left with a good explanation of what was done and...
Response from the owner Replied: Joan Distler, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 18, 2020
I came in for a service appointment and was pressed for time. I waited for awhile and then Grant introduced himself and took great care of me and my car.I really appreciate his professionalism and his assistance. He went out of his way to help me.I will definitely be back.Thank you,-Todd
Response from the owner Replied: Todd Lewis, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 18, 2020
Very impressed with Matt Althwge and the dealership. I called another MB dealer closer to my home and they did not help me one bit with trying to find a GLC 350e since there were none in our area. Matt and his team found me the car I wanted and got it transported to Saint Louis quickly. I look...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 18, 2020
I had my first service experience here today. I would give more than five stars if it was an option! Scott in the service department spent a lot of time listening and addressing all issues I brought to his attention. He was very transparent about my maintenance costs and made sure I knew what to...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 22, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 22, 2020
Response from the owner Replied: Hi Anna Elliott, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 22, 2020
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 22, 2020
Response from the owner Replied: Tom Pappas, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 22, 2020
Response from the owner Replied: Thank you Koon Nguyen! We hope to be of service to you again!
Google Review
- October 22, 2020
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- October 22, 2020
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 22, 2020
Response from the owner Replied: Hello Steve Garner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 22, 2020
Denise was wonderful! She was very knowledgeable and her personality was through the roof!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 22, 2020
I came in and got exactly what I needed without any surprise charges. Scott was great! He answered all my questions and was Honest, which is hard to come by with technicians nowadays. I will be using them in the future for sure!
Response from the owner Replied: Hi Brittney Martin, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 22, 2020
Had my Mercedes serviced on October 14th. Very please to be able to use drop key on my husbands way to the golf course and pick it back up afterwards.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 22, 2020
best experience I've had at a dealer. Matt Althage took care of us and ultimately made us an offer we couldnt refuse.
Response from the owner Replied: Howard George, we really appreciate this positive review! Thanks so much!
Google Review
- October 18, 2020
I am very impressed with the follow up service I received from this dealership. I had previously called early in the week expressing several concerns I had with my overall experiences at Mercedes Benz. The GM, Mr. Wolk promptly followed up with me and went above and beyond ,not only to make things...
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 18, 2020
I had the pleasure of working with Denise Ligon.. honestly this was the best experience I ever had buying a vehicle .: the professional service she provided was impeccable. The process was peaceful easy and timely which worked out awesome for my schedule .. Denise was so informative and made sure u...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- October 05, 2020
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 04, 2020
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- October 04, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 02, 2020
Explained what services my car needed, without pushing extra.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 02, 2020
They are always very nice and accommodating
Response from the owner Replied: Lynette Watson, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 28, 2020
Google Review
- September 25, 2020
We are a military family who recently PCSd to the area. Matt Althage picked us up from the rental car company and personally drove me and my three young children to MB Chesterfield to look at a car I was interested in. He was kind and courteous and extremely patient with the kids. Most car salesmen...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 25, 2020
Mercedes of Chesterfields service is beyond excellent. My car notified me yesterday that service was needed and asked if I would like to make the call. When I called, Patrick answered and asked if I would like to come in today. I explained I had an off day tomorrow and they immediately set me up...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 25, 2020
Response from the owner Replied: Mary Meyer, thank you again for taking the time to let us know how we did!
Google Review
- September 23, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- September 23, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- September 21, 2020
Response from the owner Replied: Syed Hadi Zaidi, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 20, 2020
Experienced a check engine light late afternoon on 2002 ML320 @ 2839xx miles only briefly and called to inquire about making an investigative service appointment. Told to come in the next morning for a diagnostic. Made aware of costfor diagnostic prior to service. Part ordered and will be notified...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- September 19, 2020
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 19, 2020
Response from the owner Replied: Thank you Christian Montes De Oca! We hope to be of service to you again!
Google Review
- September 19, 2020
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 19, 2020
Wonderful dealership!! Very kind and professional!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- September 19, 2020
Some over price used cars are there
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- September 19, 2020
The best service. Clean, safe, satisfying!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 19, 2020
Patrick K. and Joe W. both deliver the white glove Mercedes-Benz experience... Bravo Zulu to all at Mercedes-Benz of Chesterfield.
Response from the owner Replied: Alexander Furla, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 19, 2020
M ercedes-Benz of Chesterfield is a great place. Scott from service Dept was very cordial professional and knowledgeable. He kept me informed about my car service in a timely fashion. Scott is respectful. Ashwin Josh M.D.
Response from the owner Replied: Ashwin Joshi, thank you again for taking the time to let us know how we did!
Google Review
- September 12, 2020
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- September 12, 2020
Mercedes Benz reached out and resolved our concerns and we recommend their service.
Response from the owner Replied: Hello Colleen and I am sorry to hear about your experience in our service department. Our goal is to perform all service thoroughly and with as much integrity as possible so I am concerned with your experience. Please call us at 636-300-2224 so that I can speak to you directly about your concerns. We appreciate your business and look forward to resolving this issue. -Patrick Kellermann, Service Manager
Google Review
- September 12, 2020
Response from the owner Replied: Personal Care Home Health, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 12, 2020
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 12, 2020
Friendly staff. Quick and professional service. Best experience I had in years.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- September 12, 2020
Patrick and Scott are awesome! They are friendly, thorough and take great care of their customers!
Response from the owner Replied: Gia Linville, we are delighted to see this rating! Have a great day!
Google Review
- September 12, 2020
Called them yesterday 09/05/2020 at the last minute needing my Spark Plugs replaced. Patrick fit me and provided me with a loaner quickly. Very pleased with the service i received.
Response from the owner Replied: Celeste, thank you for taking the time to leave a review. I apologize for the inconvenience and regret that our service department has made such a poor impression on you. Unfortunately, we cannot locate you in our system based on the information you have provided. Please contact me at 314-447-7177 at your earliest convenience so that we may ensure your experiences with our dealership are more pleasant moving forward. -Tonia Zellmer, Service Manager
Google Review
- September 12, 2020
Everyone is always so nice and welcoming.
Response from the owner Replied: Bonnie Bard, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 12, 2020
I absolutely love Mercedes-Benz of Chesterfield. They are very respectful, accommodating and do great work. I drive past 2 other Mercedes-Benz shops to go to this location. Its not a slight on the other locations, its just that I know them and they take care of my car.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 05, 2020
Response from the owner Replied: Rangasami Varadachari, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 05, 2020
typically this is a very service oriented facility. In the past, i would be picked up, dropped off and my car would be done in a timely fashion with being serviced. my last experience was nothing like that. Dropped off my car, walked to and from work (close, but still) as no one was available to...
Response from the owner Replied: Doug, thank you for your feedback. I am sorry to hear that you were not pleased with your most recent visit in our service department. We try to make sure that we are updating our customers when we can, yet sometimes we can get busy. We are always working to improve our service experience and will use your feedback as an opportunity. Let me know if you have any additional questions or concerns and I will be happy to address them. -Patrick Kellermann, Service Manager, 636-300-2224
Google Review
- September 05, 2020
Good experience there doing service. Eric was pleasant to work with. Will look to do more service in the future.
Response from the owner Replied: CJ Lee, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 05, 2020
Awesome experience... We loved Tom Gibson. He was very helpful and a great guy to deal with... Thanks Mercedes Benz of Chesterfield!!!
Response from the owner Replied: Melanie Page, thanks so much for rating us so high! Be safe on the road!
Yelp Review
- September 02, 2020
I've always had a great experience with Mercedes Benz of Chesterfield. The people who work there are always very professional and nice to me. They also do very high quality work and I've never had any complaints.
Google Review
- August 30, 2020
Due to the pandemic, I chose to service my MB at the Chesterfield location versus the one downtown on Hampton. The person I was working with Grant (Service Technician). I previously purchase the maintenance packages at the time of the purchase of the car. So, in theory, maintenance was already...
Response from the owner Replied: Bill, thank you for your review. I apologize for your experience and regret that we did not handle this situation more effectively. I would appreciate the opportunity to speak to you regarding this matter. If you would, please give me a call at 636-300-2224 so we can resolve this as soon as possible. Thank you and I look forward to speaking with you. -Patrick Kellermann, Service Manager
Google Review
- August 30, 2020
I went in due to my check engine light. I have had A Service B Service done and no one changed out the spark plugs when they were suppose to. I had to pay more money which i have already done, due to poor service. In addition, the holder that holds my car mat on driver side was broken during the...
Response from the owner Replied: Danny, thank you for bringing this to my attention. I apologize for the inconvenience and frustration this has caused. Please give me a call at 636-300-2221 so we can work towards a resolution and restore your faith in our service department. I look forward to speaking with you. -Patrick Kellermann, Service Manage
Google Review
- August 30, 2020
We had a great experience buying our new car. Our salesman Tom and the entire staff were very courteous and knowledgeable. Tom explained, in detail, the operation and warranty of the vehicle . We did not in any way feel pressured.We would highly recommend this dealership.Linda and Bill.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 30, 2020
Tom Gibson delivers prompt response to all my questions. MBUX is a little intimidating but Tom made it easy for me to navigate the good stuff.I highly recommend Mercedes-Benz of Chesterfield for your next car and make sure to see Tom Gibson!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 29, 2020
Response from the owner Replied: Hello jen hammond, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 29, 2020
C300 was giving us an error code. Turns out the last software update didn't update correctly. They cleared the issue, reloaded the software and everything seems good now. Staff was fast and courteous. Everyone wearing mask and making sure not to get too close during the visits.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 26, 2020
Google Review
- August 26, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 26, 2020
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 26, 2020
Response from the owner Replied: Bret Donaldson, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 26, 2020
Response from the owner Replied: Hello Destiny Heick, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 26, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 26, 2020
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 26, 2020
Erik Perkins is great!!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- August 26, 2020
Great service
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 26, 2020
Quick diagnosis of problem. Quality work.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 26, 2020
I just had to get an emissions test. Was in and out in about 20 minutes.
Response from the owner Replied: Sheila Dunn, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 26, 2020
This was the best buying experience I have ever had on a vehicle. Tom Gibson was a great, personable salesman to deal with. Sales manager Adam was a no hassle, no BS, kind of guy. Tim in Finance was easy to deal with as well to wrap the deal up. I would 100% recommend dealing with this crew.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 26, 2020
Each and every occasion I have chosen to patronize Mercedes Benz of Chesterfields dealership for service has been a positive experience for over a decade. All staff consistently are polite and professional making sure I am kept aware of any delays or discoveries that occur. I have never had any...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- August 26, 2020
After trying the other Mercedes dealership in town and several others on the way from Georgia to Missouri, they were able to help us. Check engine light diagnosis. Turned out it was issue with DEF for our sprinter chassis. Took a while to fix but they were patient with our three vocal and...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- August 26, 2020
Very professional, efficient and friendly service. MB of Chesterfield separates itself from other local MB Dealers by going above and beyond and treating the customer with respect. They appreciate your business and act like it!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- August 26, 2020
Awesome customer service. Grant went out of his way to take care of all issues we were experiencing with our vehicle.
Response from the owner Replied: Millie Schroeder, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 26, 2020
We love doing business with Tom and Joe! Excellent service always. If you are considering a Mercedes Benz, you must visit this dealership.
Response from the owner Replied: Matt Crouthers, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 26, 2020
Spent 10 minutes in here looking at a new car, and not one employee approached us. When went looking for someone to answer some questions, we couldn't even find anyone. We left and they lost a sale. Bought a Tesla an hour later.
Response from the owner Replied: Wesley, I am sorry to hear that this happened. I appreciate the feedback that you have given and will utilize this opportunity to improve the dealerships guest experience. If you need anything in the future, please dont hesitate to contact us. -Joe Wolk, General Manager
Google Review
- August 26, 2020
Grant and Patrick were very helpful and made the experience most successful.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 26, 2020
Nice facility good service, I feel the price was too high.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- August 26, 2020
The service team was very good and the repairs to the car were done well
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- July 30, 2020
I dropped my car off at 8 am Saturday morning for a light that was on. So around 9 or so I was sent a report identifying what needed to be done. I live over 30 minutes from the dealer.so I called before noon and verified that they received the info stating what I needed.The dealership closes at 5....
Response from the owner Replied: Beth, thank you for your review. I am sorry to hear you were disappointed with the work our team provided. Please give me a call at 636-300-2221 so we can discuss your situation and see what I can do to make this right. -David Brittain, Service Manager
Google Review
- July 30, 2020
Easy appointment set up and easy check in. The last 3 times I have visited for service I was greeted when I arrived and the vehicle immediately was taken in for service. My wait was as long as the advisor said it would be but sometimes quicker.There is a clean and comfortable waiting area with a TV...
Response from the owner Replied: Brett Borgard, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 26, 2020
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 26, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- July 26, 2020
Response from the owner Replied: Hortense Harrison-Lewis, thank you again for taking the time to let us know how we did!
Google Review
- July 26, 2020
Response from the owner Replied: Richard Raterman, we really appreciate this positive review! Thanks so much!
Google Review
- July 26, 2020
Response from the owner Replied: Thank you Jaqueline Henderson! We hope to be of service to you again!
Google Review
- July 26, 2020
Service and staff *****... the * rating is for the just shy of $300 for initial oil change on a new vehicle only 10,000 mileS .... absolute ripoff.. under guise of Schedule A... give me a break
Response from the owner Replied: David, thank you for your review. I am very sorry to hear that you were not pleased with your recent service experience. We value our customers and aim to make their experience as hassle-free as possible so I regret that was not the case for you. Please give me a call at 636-300-2221 so that I can learn more about your concerns. -David Brittain, Service Manager
Google Review
- July 26, 2020
Overall a very positive experience.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 26, 2020
Excellent service! If you think about a Mercedes, visit Chesterfield location and ask for Brett. Youll be taken care of!
Response from the owner Replied: Hi bruno libbrecht, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 26, 2020
As usual Patrick Kellerman goes above and beyond to provide the best possible service.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 26, 2020
The repair was done in a timely fashion and it looks well done. I also had some maintenance work done that was suppose to come with a complimentary carwash that I did not receive. They gave me my car back dirty after I spent $2000 cash with them in total.The service guy said due to covid-19 the...
Response from the owner Replied: Velma, thank you for your feedback. Due to ongoing COVID concerns we did halt service washes but based on overwhelming customer feedback we have brought back complimentary hand carwashes effective immediately. If you have any more questions or concerns, you can reach me directly at 636-300-2221. -David Brittain, Service Manager
Google Review
- July 26, 2020
Great Service but labor rates for Repairs are High at the Dealer ...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 26, 2020
Found this car online and wasnt able to come in until that weekend. When we got there we were greeted by the GM who was on his way to buy lunch for his sales crew! So nice! We met with Dave who was so helpful in getting us what we wanted for our trade in and we drove away with an amazing new car!...
Response from the owner Replied: Hello Meghan Thorpe, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2020
Matt was a great listener and custom tailored my large purchase experience. His knowledge of the Mercedes product line proved to be a tremendous asset with my decision between vehicles. Im extremely satisfied with my new vehicle and his customer first approach throughout the process.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- July 26, 2020
Always professional and courteous. High level of communication. Work is done right the first time. Last, they have strong safety precautions in place during the pandemic!
Response from the owner Replied: Kip Bilderback, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 26, 2020
Purchased a used 2018 Jeep Wrangler Rubicon at Mercedes-Benz of Chesterfield. Absolutely no pressure to purchase and everyone there was professional and courteous. The whole experience is exactly what you would expect at a Mercedes dealership. I highly recommend this dealership to anyone looking...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- July 26, 2020
This was the best car buying experience we have ever had, and we have bought a lot or cars. Denise and Adam were amazing to deal with.
Response from the owner Replied: David Burton, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 26, 2020
Awesome experience! Thanks to Tom he was so patient with me and my husband . If you go to Mercedes Benz of chesterfield make sure to ask about Tom burtelow hes the best
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 26, 2020
It's very clean, with beautiful cars. But $50 dollars for touch up paint? Wow!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2020
Tom was very polite & professional. He has an awesome personality and my experience was 5 stars
Response from the owner Replied: Jittaun Sanders, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- June 30, 2020
I had my car for a week and noticed the indicator light for my tires was always on. I took it back to the dealership and from the time I arrived until the time I left, no less than 5 different people inquired about my wait time. The GM, my original salesperson (Denise) other salespeople and two of...
Mercedes Benz of Chesterfield Replied: Denise Camel, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- June 26, 2020
Response from the owner Replied: Samantha Lupton, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 26, 2020
Response from the owner Replied: Robert Allen, we really appreciate this positive review! Thanks so much!
Google Review
- June 26, 2020
Response from the owner Replied: Zarin, thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. You can reach me at 314-635-9541. I look forward to hearing from you. -Joe Wolk, General Manager
Google Review
- June 26, 2020
Response from the owner Replied: Nichole, thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. You can reach me at 314-635-9541. I would like to help, but I need to know what led to your three star review. I look forward to hearing from you. -Joe Wolk, General Manager
Google Review
- June 26, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- June 26, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- June 26, 2020
Response from the owner Replied: Hello Jodi Goldberg, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 26, 2020
Response from the owner Replied: Daniel Mauch, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- June 26, 2020
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- June 26, 2020
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- June 26, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- June 26, 2020
Great experience, excellent staff
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 26, 2020
Who knew I would find a quality used car at a Benz dealership. Thanx Bret.
Response from the owner Replied: Mike Smith, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 26, 2020
Excellent service and and an enjoyable experience thanks to Patrick Kellermann
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- June 26, 2020
Definitely the best experience buying a car Ive ever had. Great people!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 26, 2020
Had some service on my vehicle patrick service mgr was swamped and never missed a beat what a great asset to your company please let him know he is doing an incredible job!
Response from the owner Replied: pedro alvarez, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- June 26, 2020
Easy to schedule on line, Great service.I will definitely go back.
Response from the owner Replied: Dan Mayfield, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 26, 2020
I only buy cars from Jamie. He always finds the exact vehicle Im looking for at a reasonable price.
Response from the owner Replied: Hello Linda Weaver, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- June 26, 2020
I had been looking for a "certain' convertible. I finally found one that popped up online, messaged them on a Sunday evening and someone promptly responded and let me know to call first thing Monday. The car came in on trade that weekend and hadn't even been detailed yet. I called first thing...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 26, 2020
I absolutely love this place!!!!!! They are much better than plaza!!!!!! Every single time I come to this center. They are always so friendly and professional!!!! I came in to get my blower motor replaced. It took them less than 2 hours. I was able to work in their quiet area for customers. I will...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 26, 2020
The best place to service your Mercedes in St Louis. Patrick is quick to respond, set up appointments and the follow through, pricing and efficiency is OUTSTANDING! The entire experience from start to finish no matter what service you are having done , is no less then FIVE STARS!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- June 26, 2020
Hands down best Benz dealership in the state. Weve bought multiple cars and the people here have been nothing short of amazing. They go above and beyond for you, highly recommend. Especially my man Tom Gibson and the friendly GM Joe. Will be buying all our cars here in the future.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 26, 2020
Thank you for helping us find the car with the features we were looking for. The sales and service team, Denise and Patrick, were very responsive to our requests. We continue to appreciate the customer service this dealership provides.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- June 26, 2020
From arrival through completion of service on my vehicle, I was treated like a VIP....excellent service and great staff. Another great experience at MB of Chesterfield. Five Stars.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- June 26, 2020
Denise Ligon assisted me with my purchase (I recommend to anyone). Great experience and fast and comfortable.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Yelp Review
- June 06, 2020
Awesome people!! Had an issue with pairing my phone to the Bluetooth and Patrick took excellent care of me. Go here for all your MB needs.
Google Review
- May 30, 2020
Tom and Jamie worked through the process with us in a very efficient and expedient fashion. We traveled from Wisconsin to complete our purchase and couldn't have been more pleased with our purchase and the great experience with MB of Chesterfield. We could write this review with a lot of positives...
Response from the owner Replied: Hi SA LAM, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 26, 2020
Terrible service department. Long waiting times, lack of customer focus, broken promises etc. No more Mercedes from this dealer.
Response from the owner Replied: Magnus, I am sorry to hear about your experience back in December. We pride ourselves in providing excellent customer service and want to make sure any issues are addressed immediately. Please reach out to me at 314-635-9541 so we can discuss your experience in further detail. -Joe Wolk, General Manager
Google Review
- May 23, 2020
Pick up and drop off service is a game changer. The complimentary sanitation service is a welcome bonus
Response from the owner Replied: Hi Keith Kirchhoefer, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 22, 2020
Response from the owner Replied: Chris Atteberry, we really appreciate this positive review! Thanks so much!
Google Review
- May 22, 2020
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 22, 2020
PROFESSIONALISM, GREAT CUSTOMER SERVICE, HONESTY, these are the cornerstone of any 5 STAR business. Chesterfield Mercedes Benz is all of these and more. We brought our 2004 Mercedes Benz E500 4Matic to Chesterfield MB Service Dept. We had the privilege of being assisted by Mr. Patrick Kellermann....
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 21, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 21, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- May 17, 2020
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- May 17, 2020
Response from the owner Replied: Thank you M J! We hope to be of service to you again!
Google Review
- May 17, 2020
Response from the owner Replied: Dina Pinkston, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 17, 2020
Response from the owner Replied: Peggy, please let me know if you have any questions or concerns that I can help with. I would like to learn more details on what led to your three star review. You can reach me at 314-635-9541. Thank you. -Joe Wolk, General Manager
Google Review
- May 17, 2020
Excellent....!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- May 17, 2020
Purchased used MB and team went above and beyond to make my experience just perfect. My MB is beautiful. Thanks to Matt, Denise and Joe.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 17, 2020
Had to take our car in for a few recalls. Eric Perkins handled the visit very professionally and the work was done very quickly. They were practicing social distancing and very attentive.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- May 09, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- May 07, 2020
Great group of representatives of MERCEDES BENZ. Pleasure to work with me
Response from the owner Replied: Barry Ivie, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 06, 2020
Response from the owner Replied: Janet Hillhouse, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- May 05, 2020
Response from the owner Replied: Karen Brinker, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 04, 2020
Everyone has always been very helpful at this location. They all pull together as a team to accomplish anything we need from sales to maintenance. They are by far the best location we have been to for any of our vehicle purchases. They truly care about their customers. They make every step of the...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 04, 2020
I have dealt with Plaza for over 30 years since relocating to St Louis. Their service has always been great. I followed Patrick from the MB store on Olive to West St Louis when they opened this facility because he always took excellent care of me and my cars service needs. I highly recommend both...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 03, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Yelp Review
- May 02, 2020
My new C-class Benz (convertible) arrived today! So excited!! Shout out to Joe Wolk and his staff over at Mercedes-Benz of Chesterfield.. so attentive, accommodating, quick process and amazing customer service. They are the only dealer I will honestly do business with, even with living out of...
Yelp Review
- May 02, 2020
My new C-class Benz (convertible) arrived today! So excited!! Shout out to Joe Wolk and his staff over at Mercedes-Benz of Chesterfield.. so attentive, accommodating, quick process and amazing customer service. They are the only dealer I will honestly do business with, even with living out of...
Google Review
- April 30, 2020
Seamless, quick and high quality service. Joe Wolk and his staff are efficient, kind and and handled my new car purchase in an impressive manner. They quickly answered my questions, went above and beyond, and I truly would only do car business with them in the future even with living out of state!...
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- April 29, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- April 27, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- April 27, 2020
Great communication! Love that I can text updates but call if I choose. I also liked seeing the work detail and costs along the way.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- April 25, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- April 24, 2020
Very attentive in trying to diagnosis the problem
Response from the owner Replied: Hi Angel Johnson, thanks so much for rating us so high! Be safe on the road!
Google Review
- April 23, 2020
Response from the owner Replied: Thank you Elizabeth McGuire! We hope to be of service to you again!
Google Review
- April 22, 2020
Mercedes-Benz of Chesterfield Went above and beyond expectations in the sales experience. Everything was handled quickly and professionally. The head of each department and the general manager all made sure to introduce themselves! When I had trouble bringing my trade-in to the location they picked...
Response from the owner Replied: Scott Smalley, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- April 22, 2020
Good service. Great salespeople. Very attentive.
Response from the owner Replied: Sherry Phillips, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- April 21, 2020
Response from the owner Replied: Jay Fischer, thank you again for taking the time to let us know how we did!
Google Review
- April 21, 2020
Patrick is service is the best. He truly is tops in his field
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!