Google Review
- January 17, 2020
Easy and fast service. Bought a used car and the whole process went smoothly from start to finish. Sales guy was very responsive to all of my questions.
Google Review
- January 15, 2020
Dealership was awesome, quick, to the point and had the right inventory.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 14, 2020
Response from the owner Replied: Greetings Zachary and thank you for your rating. Please let me know if you have questions or concerns that need to be addressed. I would like to help but I need more details on what led to your three star rating. You can reach me at 314-635-9541. Thank you and I look forward to hearing from you. -Joe Wolk, General Manager
Google Review
- January 13, 2020
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- January 13, 2020
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- January 13, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- January 11, 2020
Good service, exorbitant prices
Response from the owner Replied: shawn long, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 11, 2020
Enjoy working with the staff at Mercedes-Benz of Chesterfield lead by Adam Bader and Tom Bertelow.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- January 10, 2020
I don't know where to start. The service from the beginning has been amazing. Our sales consultant, Matt Althage was so great to work with even if we kept him late into the evening. His knowledge, expertise and professionalism with Mercedes made us feel comfortable in knowing we were making the...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 09, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 04, 2020
They had to install a software patch. I was somewhat disappointed when I got the car back; all my radio presets were gone and my display configuration was back to the default. In the past I have had service where the tech would keep track of things that would be lost and put them back to my...
Response from the owner Replied: Mary, thank you for the high star review! I am glad our team was able to deliver great service to you. Come back and see us soon. -David Brittain, Service Manager
Google Review
- January 03, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- January 03, 2020
Everyone was very conscientious about my time restrictions. The car was clean and ready, the process was very easy. I would definitely purchase here again (and I have never said that about another dealer before!).
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- January 01, 2020
We broke down on our cross country road trip just outside of St. Louis. We were so lucky to find MB of Chesterfield! Even though it was Saturday afternoon, they got us right in and diagnosed the problem within about an hour, a bad turbocharger! I was shocked, inasmuch as I had just replaced it...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 31, 2019
The recall service was completed and they resolved another issue for me requiring replacement of control arms. The work was completed under warranty even though I was showing you on my mileage.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 31, 2019
Bought my 1st Mercedes here. Tom Gibson was my salesperson and he had a great deal of patience and compassion while we were trying to seal the deal through a weekend. We were finally able to get everything finalized the following Monday morning. Thank you for all your help Tom! Ill be sure to send...
Response from the owner Replied: Lucia Padilla, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 31, 2019
Had a great buying experience with MB Chesterfield. Bret took great care of us and posted us along the way as our vehicle was built and delivered. Would recommend the dealership to anyone considering a MB for their family.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 30, 2019
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 30, 2019
Mercedes Benz of Chesterfield took my deposit on a BMW X5 that had just been taken in and appeared to be in good condition, including a long list of BMW dealer service/maintenance events on Carfax. Salesman Tom did not want to deliver the vehicle before running it through the shop for service...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 30, 2019
Great service by Tom Gibson. A very welcoming team.
Response from the owner Replied: Hello David Estes, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 30, 2019
Courteous Staff, Prompt Service Fair Pricing
Response from the owner Replied: Hi Roy Dreiling, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 30, 2019
5 star rating for service and for assistance
Response from the owner Replied: Thank you john lupo! We hope to be of service to you again!
Google Review
- December 30, 2019
Bret was very knowledgeable and great to deal with.
Response from the owner Replied: Tim Stellhorn, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 30, 2019
This Mercedes dealership is one of the best, if not the best dealership in the St. Louis area. Ask for Bret, not just a thorough gentleman, but also works extremely hard to get his customers the best deals. Been a Mercedes customer for 8 years and this dealership honored the loyalty and upheld the...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 30, 2019
I brought my C300 in for a recall plus I had a tire with a slow leak. Recall was done within an hour but the tire had a nail through the tire side wall which required a replacement tire. I let you do the tire and that took another hour so overall reasonably quick. Cost was a little high for the...
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 30, 2019
I worked with Matt and Adam. All provided exceptional customer service, went the extra mile to work with me, answer questions, and get me the car I wanted. It was a very satisfying experience. I intend to add the MB Chesterfield facility to the preferred vendor list in our 55+ community. Thank you.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 30, 2019
Ive been in the market for an suv for awhile now. After shopping, test driving and talking to many different dealerships of all brands, makes and models Emily and I stumbled into Mercedes of Chesterfield. Bret in sales greeted us outside and made us feel like family, answered all of our questions,...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 23, 2019
Thomas Gibson is really nice to deal with the purchase of both vehicles.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 23, 2019
Ive worked with Matt Althage on numerous occasions. He is professional, knowledgeable, and efficient. His service is outstanding and Ive always been happy with the deals we have made on both new and used vehicles.
Response from the owner Replied: Scott Blackmore, we really appreciate this positive review! Thanks so much!
Google Review
- December 23, 2019
I had a great experience working with Matt as my sales person. He was very attentive to my goals and preferences and worked very hard to get me my deal. He took a personal interest in making me comfortable with terms and a very satisfied customer. The sales manager and financing worked extra hard to...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 22, 2019
Five stars for Mercedes Benz of Chesterfield Mo. Made purchasing my car so easy! Professional, courteous. Really enjoyed working with Esteban Pliego. The whole staff excelled in customer service.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 20, 2019
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 19, 2019
Response from the owner Replied: Matt Heitman, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 19, 2019
Matt Althage is the most accommodating salesman I've ever had and the dealership is very nice also. Overall experience here was much better than what I've gotten from other places. Highly recommended!
Response from the owner Replied: Danny Barton, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 19, 2019
Darren and David in the shop saved our road trip. many thanks guys!!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 19, 2019
Friendly, knowledgeable staff - salesman Matt Althage did an extremely thorough job walking me thru my various options / things to consider when purchasing a MB - will be back!
Response from the owner Replied: Hi Bryce Zucker, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 13, 2019
Great
Response from the owner Replied: Hello Orel Levi, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 12, 2019
If ever you're in the market to purchase a Mercedes Benz, Plaza Motors of Chesterfield is the place to go. Steve, Jamie and Thomas, laid out world class service that's hard to match. From the time I walked through the front door, Plaza Motors of Chesterfield displayed professionalism, competence,...
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 10, 2019
We just love Denise Ligon! She has sold me all 6 of my cars from Mercedes..I am So glad she is back because I wasnt sure what I was going to do after my lease was up. Now, I have a brand new GLC that I love. Thx so much Denise!!!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 08, 2019
Everyone was very nice and helpful. They made the process very simple and quick. I absolutely LOVE my car. Its very clean and like brand new!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 06, 2019
I spoke to several different sales people from different dealerships and Dave Collins was the most professional with great follow up without being pushy. The car was ready for pickup when we arrived and the finance process with Steve was very smooth as well. I expect the service experience to be...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 04, 2019
Response from the owner Replied: Joe DeLisi, thank you again for taking the time to let us know how we did!
Google Review
- December 04, 2019
Excellent service! Thanks!!! to Dave Collin
Response from the owner Replied: Duke Wang, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 04, 2019
Aside from some confusion on the part of my insurance company, the service at Mercedes Benz of Chesterfield was excellent.
Response from the owner Replied: Hello Dr Stan Gross, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 04, 2019
Estabon was great! The service was great! It was raining out and another salesman met me with an umbrella as I was exiting my vehicle. Top notch service I must say! I dont know when I will ever be in the market for a Mercedes, but if and when I will be most definitely be calling up Estabon and...
Response from the owner Replied: James Brooks, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 04, 2019
I have mixed reviews about this place. The sales person and finance person were great, and the sales manager was super nice as well. However, after getting home and looking at my paperwork, I noticed some discrepancies. I was charged $400 more than what I had agreed on. I was not shown ANY features...
Response from the owner Replied: Thank you for your review. Our goal is to provide an excellent customer experience and I am sorry to hear that this was not the case. Please reach out to me so we can discuss this in further detail. - Joe Wolk, General Manager
Google Review
- November 27, 2019
Tom Burtelow is s great guy and goes out of his way to get you exactly what you want. This is our 2nd Mercedes we bought from him. I also like his continued communication in notifying us of new cars coming in that meet our taste. The whole staff from sales to service have been great.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 25, 2019
I cant begin to describe how amazing the people that work here are. Matt, Steve, Jaime, thank you so much for helping us find our new vehicle and willing to work with us to make it happen. Thank you and everyone else at the dealership from the bottom of my heart. I truly appreciate it and the...
Response from the owner Replied: Matt McCormack, thank you again for taking the time to let us know how we did!
Google Review
- November 22, 2019
A+ on selection of cars and A+ on customer service. Bret Donaldson (sales manager) was very patient and informative in all aspects, i highly recommend conducting business with him.
Response from the owner Replied: James Almaria, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 20, 2019
Excellent service by knowledgeable sales advisors
Response from the owner Replied: Catherine Beal, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 17, 2019
Brought car in for service and as usual get the Red Carpet Treatment from Patrick Kellermn in Service.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 15, 2019
Response from the owner Replied: Adrian Butler, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 15, 2019
Dave Collins worked VERY hard to pull this deal together for me....
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- November 15, 2019
I have had 1 vehicle serviced there for 5 plus years. I now bought a new vehicle and plan on having serviced there indefinitely. Wonderful facility, staff and products bar none!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 15, 2019
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 15, 2019
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 14, 2019
I recently purchased my vehicle from Bret Donaldson. The best experience I ever had, and I usually buy a vehicle every two years. I live in Columbia, Mo, and I will definitely be driving two hours, for service. Purchase your next vehicle from Mercedes of Chesterfield.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 14, 2019
Outstanding service! Patrick and Dave take great care of me. This dealership feels like home! Thanks for the great experience!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 13, 2019
Our family recently traveled a couple hours to celebrate our grandson's fourth birthday in the St Louis area. While there, we saw a certified S Class Mercedes on the Mercedes Benz of Chesterfield Website and decided to go to the dealership and have a look at it. Sales Manager Bret Donaldson met us...
Response from the owner Replied: john dunbar, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 13, 2019
Great customer service..!
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- November 13, 2019
Great Service!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 12, 2019
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 12, 2019
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 12, 2019
My wife and I had a wonderful experience at Mercedes of Chesterfield. Dave Collins quickly greeted us and was very helpful with our first Mercedes purchase...we would definitely recommend this location if your interested in a great luxury car and great customer service! We couldnt be happier with...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 11, 2019
The name says Chesterfield but it's not in Chesterfield. Put your service and parts department hours on line. Again, you're not in Chesterfield, you're in O'fallon. Thanks for the reply Joe. You must be a master at gaslighting. You are in O'Fallon - TECHNICALLY and Chesterfield is a ways away,...
Response from the owner Replied: Hello and thank you for taking the time to leave a review. I am sorry if the name mislead you. Technically, we are in the OFallon city district but we are closer to Chesterfield, just located on the other side of the river. Mercedes-Benz decided to give the dealership this name and I apologize once again if you had trouble locating us. -Joe Wolk, General Manager
Google Review
- November 08, 2019
I switched over from another dealership because i wasn't getting the service I expected. Patrick always takes GREAT care of me! Maybe i trust him too much but I always feel like he's got me covered. Thank you, Patrick!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 07, 2019
Wow! What a great experience! After a bad experience at a local competitor, I decided to swing by Mercedes of Chesterfield. I walked in and was immediately greeted by the General Manager Joe. He was very accommodating, he connected me with Adam Bader, things were getting better! Adam was a real...
Response from the owner Replied: Gillett Family, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 07, 2019
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 06, 2019
Enjoy working with the staff at Mercedes-Benz of Chesterfield lead by Adam Bader and Tom Bertelow.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 05, 2019
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 05, 2019
Very good experience. Used google to schedule my service "still waiting on my 10$ special " service was timely and team did a great job all around. It was easy to stay up to speed with the initial report, I had a full report by the time a got home after dropping my car off only 30 min before,...
Response from the owner Replied: Hi Noel, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again! -Joe Wolk, General Manager
Google Review
- November 05, 2019
I brought my car in for regularly scheduled service and they were professional and prompt in their communications and updates. I was sent text updates as well as phone updates as progress was made in the services and I was able to pick up my car that same day. I had to pick up my car before the...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 01, 2019
I was told the quote was $177.00 to have a part replaced and after the work was completed I was told I owe $280. Not cool.
Response from the owner Replied: John, I am very pleased to hear that we were able to address and come up with a solution to your issue. Please let us know if we may be of assistance going forward. -David Brittain, Service Manager
Google Review
- November 01, 2019
Nice folks.
Response from the owner Replied: Thank you for rating us so high, James! We appreciate your business. -Joe Wolk, General Manager
Google Review
- November 01, 2019
My husband and I worked with Dave Collins and had a very positive experience. Mr. Collins was very helpful and responsive without being pushy. He made sure the delivery went smoothly and afterward, was very helpful in making sure the minor touch ups of our preowned Mercedes were completed.
Response from the owner Replied: Sallie, thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Chesterfield. Thanks again! -Joe Wolk, General Manager
Google Review
- November 01, 2019
Awesome experience, made purchase from this dealership, Dave Collins my sales consultant well experienced guy guided as with the right car with a great price. Adam sales manager was welcoming and helpful in every aspect.Happy to be part of mercedes-amg family.
Response from the owner Replied: Thank you very much for the high rating, Sachinsantosh! We hope you will choose us again for your future automotive needs! -Joe Wolk, General Manager
Google Review
- October 31, 2019
I was lucky enough to run into Bret Donaldson. From there on it made the purchase experience of an automobile very pleasant.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 30, 2019
Response from the owner Replied: We appreciate the high star-rating! Thank you, Laura. -Joe Wolk, General Manager
Google Review
- October 29, 2019
Response from the owner Replied: So many stars! We're happy to have earned it! Thank you, Irshad. -Joe Wolk, General Manager
Google Review
- October 29, 2019
I had a major problem with my 2014 E-class cabriolet. I took over 50 days to repair the command system... Holly the service writer did a great job orchestrating the repair with MB of Germany and the local MO dealership. She allowed me to have a great loaner and did their best to keep me informed...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 28, 2019
Response from the owner Replied: Hello Tee, the five rating is very much appreciated! Have a great one! -Joe Wolk, General Manager
Google Review
- October 28, 2019
Response from the owner Replied: We love stars! Thanks so much, Andrew! -Joe Wolk, General Manager
Google Review
- October 27, 2019
Response from the owner Replied: Grace Martinez, we really appreciate this positive review! Thanks so much!
Google Review
- October 27, 2019
Service is always top flight.
Response from the owner Replied: Terence Turner, we are delighted to see this rating! Have a great day!
Google Review
- October 27, 2019
Mercedes Benz Chesterfield epitomizes the level of service that is synonymous with the Mercedes Benz brand. Above and Beyond; Exceptional; Personable; Communicative...these are all qualities that come to mind regarding my experiences with the Chesterfield team. I would like to give specific kudos to...
Response from the owner Replied: Katie Ward, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 27, 2019
From start to finish by far the best car buying experience ever!!! Staff was friendly and pleasant as well as professional, not pushy and listened. Im happy with my purchase, Ill definitely be back!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- October 27, 2019
Fantastic buying experience. Staff was wonderful and very accommodating. Would highly recommend MB of Chesterfield.
Response from the owner Replied: Hello Kevin, thank you for rating us so highly! It is fantastic to see a rating like this! I am very happy to hear you had a good experience with us. -Joe Wolk, General Manager
Cars.com Review
- October 26, 2019
Fantastic buying experience. Would highly recommend MB of Chesterfield for car purchase. Staff was wonderful to deal with and were very accommodating in meeting needs.
Mercedes Benz of Chesterfield Replied: Kevin A, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 20, 2019
Response from the owner Replied: Hello Barbie Hayes, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 20, 2019
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- October 20, 2019
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 20, 2019
Went to see about leasing a Mercedes GLC 300. I had a 2010 Hyundai Elantra as a trade. Met with Joe Wolk the GM and he set us up with sales manager Bret Donaldson. They were both tremendously fantastic! This was one of the best car sales experience I have had! So accommodating and patient and the...
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 20, 2019
Dave is AWESOME.
Response from the owner Replied: Evon Seaver, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 20, 2019
Recently purchased a car from Bret Donaldson at Mercedes-Benz of Chesterfield and it was the easiest by experience I've had. Bret took care of most of the process via text message and phone calls and my total time spent at the dealership was about 30 minutes to sign the paperwork. It doesn't get...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 20, 2019
Most PLEASANT auto buying experience I've EVER had. I plan on doing business with Matt Althage again and again, and sending family and friends to see him. They went ABOVE and BEYOND. Period. Great trade-in value, no pushy salesman tactics, overall extremely superior to every other new and used car...
Response from the owner Replied: Scott Godar, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- October 20, 2019
As always quality service, affordable and reliable. Awesome!
Response from the owner Replied: koneti hari varma, we really appreciate this positive review! Thanks so much!
Cars.com Review
- October 14, 2019
I purchased my very first Mercedes from here and Im glad I did. This dealership made me feel welcome and like I mattered. First off Christine has a very welcoming smile and I love hearing her talk. Matt A., my salesman, paid attention to my likes, dislikes, wants and needs and put me in a brand new...
Mercedes Benz of Chesterfield Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 13, 2019
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- October 13, 2019
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 13, 2019
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 13, 2019
Response from the owner Replied: Steve Maher, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 13, 2019
This is a very good car dealership. I had a one year check up/oil change. They did a careful inspection and suggested some service options. There was no pressure to do anything but I really want to take care of my Mercedes so I appreciated the help to keep it in good shape. When they were done...
Response from the owner Replied: Thanks so much for your business and recommendation!
Google Review
- October 13, 2019
I had my first scheduled maintenance work done on our E450. Patrick was the service advisor. Visit was excellent. These guys get 5 Stars, they are very concerned for your needs. Thanks for the fine service.
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 13, 2019
Very impressed! Patrick in the Service Area was excellent !!! Great value and excellent service. Highly recommend!Rich J
Response from the owner Replied: Richard Johnston, we really appreciate this positive review! Thanks so much!
Google Review
- October 13, 2019
Terrible: 1) Impersonal meet and great. Ive been to other MB dealers where they at least address you by name!2) the person checking me in didnt know how to get the odometer reading! REALLY!! I would have expected someone working in service would know how to get an odometer ready!3) After waiting...
Response from the owner Replied: Hello and thank you for your feedback. I would like to see what I can do to help turn our experience around, but I cannot locate you in our system based on the information you provided. Please call me at 636-300-2221 so that I may speak with you further about your concerns. We appreciate your business and look forward to resolving this issue. -David Brittain, Service Manager
Google Review
- October 06, 2019
Response from the owner Replied: Thank you for the five star rating! I am glad we were able to give you a good experience. -Joe Wolk, General Manager
Google Review
- October 06, 2019
Attention to detail and care was superb.
Response from the owner Replied: Debra, thank you for the five star review! I am glad our team was able to deliver great service to you. We hope to see you again soon. -David Brittain, Service Manager
Google Review
- October 06, 2019
Bret was more than helpful, kind and welcoming. Weve never looked at Mercedes before so it was nice to have someone who was informative and honest.
Response from the owner Replied: Emily, we are so happy to read such a great review about Mercedes-Benz of Chesterfield! It means so much to have earned your trust in our business. We hope to see you again soon! -Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Clifton, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for putting your trust in Mercedes-Benz of Chesterfield. Your business is greatly appreciated! -Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for the five star rating, Michael! I am happy to know you had a good experience with us. -Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for the five star rating! I am glad we were able to meet your expectations. - Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Robyn, thank you for the five star rating! We appreciate your feedback. -Joe Wolk, General Manager
Google Review
- October 03, 2019
Response from the owner Replied: Janice, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- October 03, 2019
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for the five star review! I am glad our team was able to deliver great service to you. - Joe Wolk, General Manager
Google Review
- October 03, 2019
Always top notch service. Patrick K goes above and beyond, and is just great to work with.
Response from the owner Replied: Thank you for the five star review! I am happy to know you had a good experience with us. - Joe Wolk, General Manager
Google Review
- October 03, 2019
Great job by Patrick Kellerman. Thank you
Response from the owner Replied: Thank you for the five star review! I am happy to know you had a good experience with us. - Joe Wolk, General Manager
Google Review
- October 03, 2019
Great friendly staff!
Response from the owner Replied: That's wonderful to hear! Your business is appreciated, Anthony. Thanks for leaving a review! -Joe Wolk, General Manager
Google Review
- October 03, 2019
Thorough, quick & courteous.
Response from the owner Replied: That's wonderful to hear! Your business is appreciated. - Joe Wolk, General Manager
Google Review
- October 03, 2019
As a new owner of a Mercedes I was not walked through the feature's of the vehicle. With online references, hard owner's manual and the option to use the electronic manual in the vehicle I'm slowly learning what is readily available and other convenience features available for additional charges....
Response from the owner Replied: Joseph, we apologize for the inconvenience. Please give me a call at 314-635-9541 so we can discuss your situation in further detail. Thank you and I look forward to speaking with you. -Joe Wolk, General Manager
Google Review
- October 03, 2019
I bought my wife a new 2020 GLE-350 SUV. The sales manager Bret made sure we were in the loop step by step while we waited for it to be built and shipped up to Missouri. He did everything he said he would, which has not always been my experience with car salesmen. If you want a new or used...
Response from the owner Replied: Kim, congratulations on your new 2020 GLE-350 SUV! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Joe Wolk, General Manager
Google Review
- October 03, 2019
I had maintenance work done on our car last week. Patrick was the service advisor and Vinnie was the technician. Overall the visit was excellent. These guys get 5 Stars. Thanks for the fine service.
Response from the owner Replied: Thank you for putting your trust in Mercedes Benz of Chesterfield. Your business is greatly appreciated! - Justin Bishop, General Manager
Google Review
- October 03, 2019
Many thanks to Holly Karas for the support she recently provided. She kept in constant communication and kept me well informed. The entire service department was amazing and accommodating. Thank you for going over and above for us!
Response from the owner Replied: We pride ourselves in exceeding the needs and expectations of our customers. I am pleased to hear that was the case with you! - Charles Goldsmith, Service Manager
Google Review
- October 03, 2019
I visited another dealership with my car and was told that I might need a new set of tires soon. I then took my vehicle into MB of Chesterfield, and Holly Karas and her service staff gave my car a thorough inspection. She showed me the wear on the tires, and expressed concern that the tires would...
Response from the owner Replied: Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We hope to see you again in the future! - Justin Bishop, General Manager
Google Review
- October 03, 2019
Great service. Knowledgeable support person. He understands my requirement, and suggested the car fit for my expectation.
Response from the owner Replied: Nilanjan, we're so happy to hear that you had a great experience during your visit. Your kind comments mean a lot to us and we hope to see you again soon! -Joe Wolk, General Manager
Google Review
- October 03, 2019
I scheduled an appointment online and it took approximately 4 hours to get a basic service and oil change. The service manager apologized several times but a service that should have taken 60-90 minutes should never take 5 hours. After all was said and done, they finally explained that the carwash...
Response from the owner Replied: Thank you for taking the time to leave a review, Jeff. We try to make sure that we are updating our customers when we can and get them in and out in a timely manner; yet sometimes we can get busy. We are continuously working to improve our service experience and will utilize your feedback as an opportunity to improve. I would like to speak with you to provide some resolution, but we're unable to find your information in our system. Please call me at 636-300-2221 so that I may personally work towards restoring your trust in our dealership. -David Brittain, Service Manager
Google Review
- October 03, 2019
Dealt with Brett Donaldson on the purchase of my new car he was great. Thanks again, very happy with my experience.
Response from the owner Replied: Thank you for the five star review! I am glad our team was able to deliver great service to you. - Joe Wolk, General Manager
Google Review
- October 03, 2019
Excellent customer service by Patrick Kellermann and Holly Karas. The repairs and routine maintenance work were completed in a timely fashion while I had use of a loaner vehicle.Repairs and maintenance were completed professionally and the vehicle cleaned before pick-up.
Response from the owner Replied: Thank you for sharing, Christopher! Mercedes Benz of Chesterfield has the best service technicians around and I take a lot of pride in their work. We appreciate your business and welcome any questions or concerns you may have in the future. - Charles Goldsmith, Service Manager
Google Review
- October 03, 2019
Denise Ligon is amongst the best salesman my wife and I have ever worked with. She was very friendly, knowledgeable and helpful through the entire purchasing process and we got an excellent deal on our first Mercedes GLA 250. We had a great experience and look forward to using this dealership.
Response from the owner Replied: We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Mercedes Benz of Chesterfield. We wish you safe travels in your new Mercedes GLA 250 and look forward to seeing you again soon! - Joe Wolk, General Manager
Google Review
- October 03, 2019
Came in with some warning lights on our Class C RV Mercedes ABS, etc, Service was already closed but Patrick was still in and came out looked over my issues and said come back in the morning you will be 1st inline. We got there at open time and was greated right away they had us all fixed up within...
Response from the owner Replied: Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We hope to see you again in the future! - Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Thank you for the five star rating! I am glad we were able to meet your expectations. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Dave, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Thank you for the five star rating! I am glad we were able to meet your expectations. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Thank you, James. Your business is appreciated! -Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Amy, thank you for putting your trust in Mercedes-Benz of Chesterfield. Your business is greatly appreciated! -Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Bonnie, thank you for the five star rating and for putting your trust in Mercedes Benz of Chesterfield. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Response from the owner Replied: Thank you for the five star rating! I am glad we were able to meet your expectations. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Google Review
- September 03, 2019
Response from the owner Replied: Hello Christopher and thank you for taking the time to leave a rating. Please let me know if you have questions or concerns that need to be addressed. I would like to help but I need more details on what led to your two-star rating. Thank you and I look forward to hearing from you. -Joe Wolk, 314-635-9541 (General Manager)
Google Review
- September 03, 2019
Good service
Google Review
- September 03, 2019
Friendly staff. Did not try to push any extra work my vehicle needed. Fixed my car quickly
Response from the owner Replied: Thank you for taking the time to let us know how we did. We appreciate your business. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Bret Donaldson assisted me in purchasing a certified pre-owned E300 4matic. Excellent experience; I am a new Mercedes owner and he pointed out all of the details and features as well as setting up my Mercedes Me account, pairing my phone, etc. Bret has followed up on additional service needed. A...
Google Review
- September 03, 2019
We felt completely shrugged off. They only were willing to do typical services. Instead of digging into the problem they turned us away. Very superficial customer service.
Response from the owner Replied: Mr. and Mrs. McLain, we are sorry to hear of your experience, but we are glad you brought this to our attention. My team strives provide excellent service to each and every one of our customers. At your convenience, I would like to discuss your visit with you so that we can find the best resolution. Please call me at 636-200-2221. Best Regards, David Brittain (Service Manager)
Google Review
- September 03, 2019
Bret Donaldson was great to work with and made the purchase process easy.
Response from the owner Replied: J, thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon. - Joe Wolk, General Manager
Google Review
- September 03, 2019
I love just driving by and dreaming!
Response from the owner Replied: Thank you, Carla! We can make your dream a reality. Were more affordable than you think! Check out our lease offers here: https://www.mbofchesterfield.com/specials/new.htm and please stop in one day when you are driving by! -Joe Wolk, General Manager
Google Review
- September 03, 2019
Always 100% hospitality. Wonderful customer service. Though it took 5 1/2 hours to replace my "vent valve", estimated to take 3 hours. The staff "Darren", showed they care about their customers by taking me to get lunch. "Holly" as well was nice and helped keep me updated on the status of my vehicle...
Response from the owner Replied: Thank you for sharing, Alvin! We aim to perform all service thoroughly and with as much attention to detail as possible so I am thrilled to hear that was the case for you. Please don't hesitate to let me or my team know if you need anything else or have any questions in the future. - Joe Wolk, General Manager
Google Review
- September 03, 2019
This was absolutely the smoothest car buying experience my wife and I have ever had. Matt couldnt have been more kind to our family. He is genuine, funny and really made us feel great about the vehicle we were purchasing. I would rate them 10 stars if I could! Also, Lets Go Blues!
Response from the owner Replied: Josh, thank you so much for your five star review of Mercedes-Benz of Chesterfield. I'm thrilled to hear you had such a good experience during your last visit. Please let me know if you need anything else or have any questions in the future. -Joe Wolk, General Manager
Google Review
- September 03, 2019
It was such a pleasure working with Denise Ligon from start to finish. She sold me a beautiful car that I will love driving for several years! While waiting through all the boring paperwork, she was so friendly and supportive. I would definitely buy from Denise again and recommend her to any of my...
Response from the owner Replied: We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Mercedes Benz of Chesterfield. We wish you safe travels and look forward to seeing you again soon! - Joe Wolk, General Manager
Google Review
- September 03, 2019
The sales experience was over the top. Sales staff Matt Althage was knowledgeable, professional and personable. It was a relaxed environment and no pressure to shorten the test drive. All of my questions were answered and I'm putting Mercedes-Benz at the top of my list as a result. I highly...
Response from the owner Replied: Thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon! - Joe Wolk, General Manager
Google Review
- September 03, 2019
Dave Collins and the team at MB of Chesterfield have made our buying experience phenomenal. From the purchase to financing to service (for an issue) to even a personal orientation of the vehicle we are very pleased. They have won our respect and our business for years to come. I highly recommend them.
Response from the owner Replied: Thank you for sharing, Robert! We aim to perform all service thoroughly and with as much attention to detail as possible so I am thrilled to hear that was the case for you. Please don't hesitate to let me or my team know if you need anything else or have any questions in the future. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Picked up my brand new GLA 250 yesterday. Such an awesome experience with my purchase! Bret Donaldson listened to my needs and got me in exactly what I envisioned. Highly recommend Bret and Chesterfield Mercedes!
Google Review
- September 03, 2019
Bret Donaldson is amazing! He and Joe Wolk are wonderful assets to the Chesterfield Mercedes dealership team. If you are looking for honest people in this crazy industry, this is where to go. You will not be disappointed.
Google Review
- September 03, 2019
Bret was amazing and easy to work with! He made the process of buying a car go smoothly. Everyone we came in contact with at this dealership was extremely nice.
Response from the owner Replied: Our customers satisfaction is what matters most! Thank you for the review, Alison. I appreciate your feedback. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Awesome car buying experience! Ross and Frank were fantastic! Made it actually fun to purchase a car! Knowledgeable, kind, funny, and a great deal!
Response from the owner Replied: Thank you for the five star review! I am glad our team was able to deliver great service to you. - Joe Wolk, General Manager
Google Review
- September 03, 2019
Buying a car is ALWAYS a hassle, but it wasn't at MB of Chesterfield. I found a new dealer - no pressure, nice people, good value. Great work!
Response from the owner Replied: Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We couldnt be happier that we provided you with a great car buying experience. Thank you, Scott. We hope to see you again in the future! -Joe Wolk, General Manager
Google Review
- August 10, 2019
Ross was great!
Response from the owner Replied: That's wonderful to hear! Thank you for the review, Fateme. Your business is appreciated. -Joe Wolk, General Manager
Google Review
- August 10, 2019
Google Review
- August 08, 2019
If you are in the market for a Benz of any kind, you must ask for Bret as your sales person. He is wonderful - very knowledgeable, attentive, always communicates to the best of his ability, and I could just go on and on. Also Joe the GM is amazing as well and gives great customer service.
Response from the owner Replied: Amy, we are so happy to read such a great review about Mercedes-Benz of Chesterfield! It is great to know that we were able to provide you with such a positive experience. It means so much to have earned your trust in our business. Thank you and we hope to see you again soon! -Joe Wolk, General Manager
Yelp Review
- July 30, 2019
Worst new car dealer, ever. Purchased new car on 7/1/2019. As of today, I still do not have title or any paperwork on car. Can not drive this new car since it is not legal without plates. They expect the customer to do quality inspections. Our $70,000 car had a defective handle in the back. This...
Yelp Review
- July 27, 2019
Was in the showroom today for no less than 30 minutes. Not one single sales person came to assist. Looks like I will not be going home with a new car today from this place!
Google Review
- July 25, 2019
Brett Donaldson is the person to see if your considering a new Mercedes. He was friendly and willing to work with us to find what we were looking for in our next car. We were also impressed that Joe, the general manager, took the time to show us the service area and answers all of our questions....
Response from the owner Replied: We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Mercedes-Benz of Chesterfield. We wish you safe travels in your new car. Thank you so much for leaving us a five star review. We look forward to seeing you again soon! -Joe Wolk, General Manager
Yelp Review
- July 25, 2019
I'm in town for a work trip and noticed that my service light had come on. I did the math and figured that I was due for an oil change. A simple search on yelp steered me clear of Mercedes of St Louis. Wow. Literally 1.5 stars, and it was horrible review after horrible review. I was NOT going...
Cars.com Review
- July 23, 2019
Brett was very knowledgeable and willing to find exactly what we were looking for in a new car. I would highly recommend this dealership and especially Brett to help you get the right car.
Mercedes Benz of Chesterfield Replied: We couldn?t be happier that Brett provided you with a great car buying experience. Brett is a true asset and we are lucky to have him on the Mercedes-Benz of Chesterfield team. We hope you are enjoying your new E300, please come back to visit anytime! -Joe Wolk, General Manager
Google Review
- July 22, 2019
Bret the new car sales manager is very helpful and knowledgeable about car features and suggestions. He and manager Adam are very nice and thoughtful to work on client's best interest. Will definitely recommend to friends and family there!
Response from the owner Replied: Zheng, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Chesterfield. It means so much to have earned your trust and recommendation! Please come back and see us soon. -Joe Wolk, General Manager
Google Review
- July 20, 2019
Response from the owner Replied: We appreciate your business! Thank you for the five star rating, Larry an Sherrie. -Joe Wolk, General Manager
Google Review
- July 17, 2019
Fast friendly service
Response from the owner Replied: Thank you for the five star review, Tom! I am glad our team was able to deliver great service to you. -David Brittain, Service Manager
Google Review
- July 16, 2019
Holly was awesome. She kept us informed and updated at every step of the service. With a high end vehicle, you understand the repairs might be pricey but the service that we received from Holly is the true differentiator.
Response from the owner Replied: Mike, thank you for this awesome review! I'm very glad you found our staff to be helpful during your visit. Holly is a true asset and we are lucky to have her on the team. Thank you for putting your trust in Mercedes-Benz of Chesterfield. Your business is greatly appreciated! Remember that you can always schedule your service appointment online in seconds. -Joe Wolk, General Manager
Google Review
- July 11, 2019
Great service both for the customer and the car!
Response from the owner Replied: Hello Daniel and thank you for taking the time to review Mercedes-Benz of Chesterfield. We're glad to have the opportunity to service your vehicle and look forward to working with you again soon! -David Brittain, Service Manager
Google Review
- July 10, 2019
Patrick is my experience of this place. I always deal with him and none other. He takes great care of me. He is the best! I think of him as a friend!!!
Response from the owner Replied: Harold, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Chesterfield! Patrick is a true asset to our team an we are lucky to have him. It's our pleasure to have you as a loyal customer! -Joe Wolk, General Manager
Google Review
- July 10, 2019
Excellent service, detailed work with customer friendly options. Loaner car upon availability. Peace of mind associated with car repair.(Priceless).!!!
Response from the owner Replied: Hello Allen and thank you for taking the time to review Mercedes-Benz of Chesterfield. We're glad to have the opportunity to service your vehicle and look forward to working with you again soon! -David Brittain, Service Manager
Google Review
- July 10, 2019
I was extremely disappointed in the lack of communication with the service department I was out of town for the week that my car was in due to an unknown issue. The ONLY time I had communication with the service department was when I called them. There was no call backs to me at all. I had to...
Response from the owner Replied: Meg, thank you for leaving a review. It is very disappointing to hear of your negative experience with our team. Please contact our me at your earliest convenience so that we may ensure your experiences with our dealership are more pleasant moving forward. Thank you and I look forward to speaking with you. -David Brittain, Service Manager 636-300-2221
Google Review
- July 06, 2019
Response from the owner Replied: Your business is appreciated! -Joe Wolk, General Manager
Google Review
- July 05, 2019
We had a excellent experience right from the moment we stepped in to the dealership. Bret was very pleasant, professional and patient in his entire interaction with us. We were provided with the right kind of direction, narrowing down the choice among the cars we were interested in. Car buying is a...
Response from the owner Replied: Venkataraman, it's great to hear that you got exactly what you wanted out of your car-buying experience with us at Mercedes-Benz of Chesterfield. I'm glad you found our staff to be so supportive during your experience and will be more than happy to pass along your comments. Thank you for the review and we look forward to your next visit! -Joe Wolk, General Manager
Google Review
- July 04, 2019
Response from the owner Replied: Thank you for taking the time to let us know how we did. We appreciate your business. -Joe Wolk, General Manager
Google Review
- July 04, 2019
Great customer service! Bret Donaldson worked with us and was very helpful in coming up with the best deal for me. He is very understanding and kind. Overall great experience. Cant wait to do this again in the future.
Response from the owner Replied: Vanja, thank you so much for your five star review of Mercedes-Benz of Chesterfield. I'm very glad to hear you had such a good experience during your last visit. I would be more than happy to pass along your comments to the team here! Please let me know if you need anything else or have any questions in the future. -Joe Wolk, General Manager
Google Review
- July 04, 2019
I was extremely disappointed in the lack of communication with the service department I was out of town for the week that my car was in due to an unknown issue. The ONLY time I had communication with Patrick was when I called him There was no call backs to me at all. I had to initiate each one....
Response from the owner Replied: Meg, thank you for leaving a review. It is very disappointing to hear of your negative experience with our team. Please contact our me at your earliest convenience so that we may ensure your experiences with our dealership are more pleasant moving forward. Thank you and I look forward to speaking with you. -David Brittain, Service Manager 636-300-2221
Google Review
- July 03, 2019
Response from the owner Replied: Bob, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- July 02, 2019
Google Review
- July 02, 2019
Easy Process. Tom Gibson is an excellent salesman.
Response from the owner Replied: Robert, thank you so much for your five star review of Mercedes-Benz of Chesterfield. I'm thrilled to hear you had such a good experience during your last visit. Please let me know if you need anything else or have any questions in the future. -Joe Wolk, General Manager
Google Review
- July 01, 2019
The experience from Bret Donaldson was professional, clear to understand and most friendly. The color and style of the car was located at a nearly location and was brought over to the dealership that same day. Financing process was quick and efficient as well. Overall it was a great experience. I...
Response from the owner Replied: Greg, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Congratulations on your new car! We look forward to working with you again in the future. -Joe Wolk, General Manager
Google Review
- July 01, 2019
Response from the owner Replied: Thank you for taking the time to let us know how we did. We appreciate your business. -Joe Wolk, General Manager
Google Review
- June 26, 2019
Response from the owner Replied: David, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- June 26, 2019
Response from the owner Replied: Ronald, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- June 26, 2019
Patrick Kellerman is the best! He made my appointment for the first slot of the day so that we were able to travel out of town on schedule. He deserves a pay raise because he gets stuff handled!!
Response from the owner Replied: Jeff, thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon! -Joe Wolk, General Manager
Google Review
- June 25, 2019
The team at Mercedes shop is always friendly and caring about your experience. As a service advisor, Patrick makes sure that I leave the shop very satisfied by constantly asking if theres anything else I need to have done with my car. I got to know Joe the General Manager, he has done a fantastic...
Response from the owner Replied: Tresor, thank you for your kind words and this wonderful review! We appreciate your business and hope to see you again soon! -Joe Wolk, General Manager
Google Review
- June 24, 2019
Response from the owner Replied: Your business is appreciated! Thank you, Timothy. Please let me know if you need anything else or have any questions in the future -Joe Wolk, General Manager
Google Review
- June 19, 2019
My experience at Mercedes Benz of Chesterfield exceeded my expectation. Brett Donaldson was AMAZING! Brett and the finance team really made me feel comfortable. I would definitely recommend MB of Chesterfield to my family, friends, and colleagues. Definitely 5-Star Service!!
Response from the owner Replied: Thank you for choosing to do business with Mercedes Benz of Chesterfield. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business! Your recommendation means a lot to us. We hope you enjoy many happy years of driving your new car! -Joe Wolk, General Manager
Google Review
- June 19, 2019
Response from the owner Replied: Your business is appreciated! Thank you, Mo. Don't hesitate to reach out if you need anything else. -Joe Wolk, General Manager
Google Review
- June 19, 2019
Service was professional and courteous.
Response from the owner Replied: Thank you for the five star review, Dan! I am glad our team was able to deliver great service to you. -David Brittain, Service Manager
Google Review
- June 16, 2019
Got me in that day! Great Service!
Response from the owner Replied: Thank you for the five star review, Sheila! I am glad our team was able to deliver great service to you. -David Brittain, Service Manager
Google Review
- June 16, 2019
Response from the owner Replied: Kevin, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- June 15, 2019
I felt welcomed before I even walked through the door. The service was prompt and the buying process was painless. My thanks again to Brent for being a fantastic representative of this dealership. He went out of his way to ensure I had a positive experience and answered all my questions. I would buy...
Response from the owner Replied: Nicole, thank you for the five stars and compliments to our staff. We couldnt be happier that Brent provided you with a great car buying experience! It's our pleasure to have gained you as a loyal customer. We look forward to seeing you again soon! -Joe Wolk, General Manager
Google Review
- June 14, 2019
Response from the owner Replied: Hello Mr Weaver, I appreciate your review but I noticed you did not include a comment to reference. Can you give me a call to discuss in more detail? I would like to step in and see how I may best resolve your concerns. I can be reached at 314-635-9541. I look forward to speaking with you. Joe Wolk, GM
Google Review
- June 13, 2019
was welcomed immediately and taken care of.
Response from the owner Replied: That's wonderful to hear! Thank you for the review, Marangelly. Your business is appreciated. -Joe Wolk, General Manager
Google Review
- June 12, 2019
I enjoyed my experience with MB of Chesterfield. The team was wonderful to work with. They took the time to explain everything about the car and purchase. I recommend them highly.
Response from the owner Replied: Chenell, thank you so much for your five star review of Mercedes-Benz of Chesterfield. I'm thrilled to hear you had such a good experience during your last visit. Please let me know if you need anything else or have any questions in the future. -Joe Wolk, General Manager
Google Review
- June 07, 2019
Response from the owner Replied: Hello William, I was sorry to see your review. Please contact me directly at your earliest convenience so we can discuss your experience in more detail, I will do my best to restore your trust and faith back into our team. -Joe Wolk, General Manager 314-635-9541
Google Review
- June 06, 2019
First off, I am not one to post a lot of these type of reviews unless I get extraordinary service and/or have an exceptional experience with something. This time I had both so felt it necessary to share it. My salesperson from the beginning was amazing. I knew from the beginning that it was more...
Response from the owner Replied: Britton, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you soon! -Joe Wolk, General Manager
Google Review
- June 04, 2019
Joe Wolk has completely turned this dealership around! From the sales staff to the inventory on the lot, it was such a great experience to purchase my new Mercedes from them and would highly recommend talking to Joe and Tom for your next purchase...thumbs up for a hands down GREAT experience.
Response from the owner Replied: Eric, reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We couldnt be happier that we provided you with a great car buying experience. We hope to see you again in the future! -Joe Wolk, General Manager
Google Review
- June 03, 2019
Response from the owner Replied: Alexis, thank you for the five star rating and for putting your trust in Mercedes-Benz of Chesterfield. -Joe Wolk, General Manager
Google Review
- June 03, 2019
Response from the owner Replied: Your business is appreciated! Thank you, Steven. Don't hesitate to reach out if you need anything else. -Joe Wolk, General Manager
Google Review
- June 01, 2019
This was the best experience I have ever had at a dealership. Dave our sales associate was kind understanding and just wonderful all around. It was an amazing deal they gave us with no issues. Frank the finance guy was really funny and nice as well. And thanks to the sales manager for working with...
Response from the owner Replied: Thank you for your kind review. I'm thrilled to hear you had such a good experience during your last visit. We are happy to pass along your comments to the team here at Mercedes-Benz of Chesterfield! -Joe Wolk, General Manager
Google Review
- June 01, 2019
From Sales Department to Parts this dealership is the best we have ever dealt with.Dave C the sales man is personable and professional. Patrick in Service gets you in and out quickly while keeping the highest standards. Rick the top technician can answer in detail any concerns you have and if its...
Response from the owner Replied: Thank you for the five stars and compliments to our staff! It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon! -Joe Wolk, General Manager
Google Review
- May 30, 2019
service was timely at a great price - nice experience.
Response from the owner Replied: Mary, thank you for the high star review! I am glad our team was able to deliver great service to you. Come back and see us soon. -David Brittain, Service Manager
Google Review
- May 29, 2019
Response from the owner Replied: Thank you so much for putting your trust in Mercedes-Benz of Chesterfield, Avnoor. -Joe Wolk, General Manager
Google Review
- May 27, 2019
My salesman was dedicated and made the car buying process as smooth as it could go for the best results. The other staff was friendly and displayed excellent customer service.
Response from the owner Replied: Aleshia, thank you for your kind words and this wonderful review! We couldnt be happier that our staff provided you with a great car buying experience. We hope you are enjoying your new car. Please come back to visit anytime! -Joe Wolk, General Manager
Google Review
- May 23, 2019
Response from the owner Replied: Clarence, thank you for taking the time to let us know how we did. We appreciate your business! -Joe Wolk, General Manager
Google Review
- May 23, 2019
Response from the owner Replied: Frank, we appreciate the high star rating! We hope to see you again soon. -Joe Wolk, General Manager
Google Review
- May 21, 2019
Response from the owner Replied: Thank you for the five star review, Sharon! I am happy to know you had a good experience with us. -Joe Wolk, General Manager
Google Review
- May 20, 2019
Response from the owner Replied: Thanks so much for your business! -Joe Wolk, General Manager
Google Review
- May 13, 2019
Response from the owner Replied: Curt, thank you so much for your high rating! -Joe Wolk, General Manager
Google Review
- May 11, 2019
I would definitely recommend this Mercedes dealership in this location over the one off Hampton in St. Louis. Patrick was professional, straight forward, and knowledgeable about my car diagonise which I like. I didn't wait that long and the service there was excellent. Everyone was nice and you can...
Response from the owner Replied: We're so happy we were able to help you out! Please don't hesitate to reach out if you need anything in the future. -David Brittain, Service Manager
Google Review
- May 07, 2019
Great getting me in and out.very professional and courteous thank you so much great job everyone.
Response from the owner Replied: Renee, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out. -Joe Wolk, General Manager
Google Review
- May 02, 2019
Just bought a used car for our daughter to take to college. We had a very pleasant, stress-free experience with Matt MCGooogan, salesman, and Frank, financial expert. They were both very knowledgeable, helpful, polite, low-pressure. Would highly recommend this dealership.
Response from the owner Replied: Hi Paula, thank you for taking the time to leave a review for us at Mercedes Benz of Chesterfield. We're happy we could meet your expectations! -Joe Wolk, General Manager
Google Review
- April 28, 2019
Response from the owner Replied: Thank you for the high star rating! -Joe Wolk, General Manager
Google Review
- April 27, 2019
I would like to thank Brent Hough for helping me with my first Mercedes Benz purchase! I bought a car for my wife as a surprise. The reputation of Mercedes-Benz of Chesterfield and the excellent service I experienced made me feel secure that I made the right decision. Brent even delivered the car...
Response from the owner Replied: Keith, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to leave a review. We hope to see you again soon! -Joe Wolk, General Manager
Google Review
- April 25, 2019
Most friendly from all the Mercedes dealers
Response from the owner Replied: Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. -Joe Wolk, General Manager
Google Review
- April 25, 2019
Great customer service!!!
Response from the owner Replied: That's great to hear, Eunha! Please come back and see us again. -Joe Wolk, General Manager
Google Review
- April 22, 2019
My wife and I purchased a 2016 Mercedes C300 from Mercedes Benz of Chesterfield. Our purchase began working with Quentin Johnson. He gathered information from us about our purchase interest and then provided us various vehicles to research. Ultimately we landed on a vehicle at the Chesterfield...
Response from the owner Replied: Randy, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you! -Joe Wolk, General Manager
Google Review
- April 16, 2019
I would definitely recommend this Mercedes dealership in this location over the one off Hampton in St. Louis. Patrick was professional, straight forward, and knowledgeable about my car diagonise which I like. I didn't wait that long and the service there was excellent. Everyone was nice and you can...
Response from the owner Replied: We're so happy we were able to help you out! Please don't hesitate to reach out if you need anything in the future. -David Brittain, Service Manager
Google Review
- April 13, 2019
Most friendly from all the Mercedes dealers
Response from the owner Replied: Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. -Joe Wolk, General Manager
Google Review
- March 28, 2019
Response from the owner Replied: Thank you for the positive rating, Berryl! We look forward to your next visit. -Joe Wolk, General Manager
Google Review
- March 25, 2019
I was fortunate to work on a CLS 63 AMG with David in service and with Tom in sales. I couldn't ask for more. Life itself is not perfect so we can't be happy every single time, however, overall, this two gentlemen went above and beyond all expectations in order to make things right. I would...
Response from the owner Replied: Frank, we are so happy to read such a great review about Mercedes Benz of Chesterfield! Customer satisfaction is our number one goal, so I am pleased to hear that we were able to leave such a positive impression on you. We hope to be of service to you again in the future! -Joe Wolk, General Manager
Google Review
- March 14, 2019
Very happy with this Mercedes dealer. Happy with everyone thats me and my wife weve talked to. I like how theyre offer but not pushy to buy extra things for your car. Matt Althage is an exceptional salesperson that we worked with.
Response from the owner Replied: Our customers satisfaction is what matters most! Thank you for the review and compliments on our staff, Duc. We appreciate your business! -Joe Wolk, General Manager
Cars.com Review
- March 13, 2019
Was involved in someone breaking into my c300 by this dealership. Brought my car here and was told it takes 2days to get a new window by Robert. After 5 days no window and called and left messages for Robert multiple days with no call. Then notified my insurance company and he wouldnt call be...
Mercedes Benz of Chesterfield Replied: Robert, thank you for taking the time to leave a review. Your honest feedback is appreciated. I am very disappointed to hear of the negative experience you had at our location. I would like to work towards a resolution, so if you are willing, please reach out at 636-300-2221 to discuss this further. -David Brittain, Service Manager
Google Review
- March 13, 2019
As much as I was happy with the staff throughout the buying process, I am that disappointed in the dealership since the time I pulled off of the lot. This vehicle has given me nothing but problems that they want nothing to do with, and by far is the most troublesome vehicle I have ever owned.
Response from the owner Replied: Michael, thank you for your business and your feedback. I am happy to speak to you personally about your recent purchase, please call me at your earliest convenience at 314-635-9541. -Joe Wolk, General Manager
Cars.com Review
- March 13, 2019
As much as I was happy with the staff throughout the buying process, I am that disappointed in the dealership since the time I pulled off of the lot. This vehicle has given me nothing but problems that they want nothing to do with, and by far is the most troublesome vehicle I have ever owned.
Mercedes Benz of Chesterfield Replied: Michael, thank you for your business and your feedback. I am happy to speak to you personally about your recent purchase, please call me at your earliest convenience at 314-635-9541. -Joe Wolk, General Manager
Cars.com Review
- February 20, 2019
Friendly and honest buying experience in which I felt comfortable from start to finish. Trust was the best part in dealing with my sales person Matt and his manager Jim. Great deal and fair price for a Mercedes!
Mercedes Benz of Chesterfield Replied: Dave, thank you for choosing to do business with Mercedes Benz of Chesterfield! Please let us know if there is anything else we can do for you; we are more than happy to help. -Joe Wolk, General Manager
Google Review
- February 19, 2019
It's not in Chesterfield. This is false advertising. Might as well be Mercedes Benz of New York City or Los Angeles.
Response from the owner Replied: Michael, I appreciate you taking the time to share your feedback with us. We highly value both positive comments from our customers as well as customers that have concerns. It would be my pleasure to personally host you as my guest at your convenience. I would welcome the opportunity to give you a tour of our state-of-the-art-facility. Your feedback upon the completion of your visit would be extremely valuable. Please feel free to contact me at 636-300-2277. -Joe Wolk, General Manager
Google Review
- February 16, 2019
I totaled my car & needed a new one. Donny Loughridge, Jim Shanks, & Deepen were amazing with helping me. The experience was the best I've had so far & so professional. they went above & beyond for me. I definitely recommend them for your next car. They really do treat you like your part of the family.
Response from the owner Replied: Thank you for your recommendation, Holly. We appreciate the compliments on our staff and are glad to hear that you had a wonderful experience. We look forward to doing business with you in the future! -Joe Wolk, General Manager
Yelp Review
- February 16, 2019
I totaled my car & needed a new one. Donny Loughridge, Jim Shanks & Rick Deepen were amazing with helping me. The experience was the best I've had so far & so professional. they went above & beyond for me. I definitely recommend them for your next car. They really do treat you like your part of the...
Cars.com Review
- January 30, 2019
I was really pleased with the service I received from Matt at Mercedes-Benz. I don't typically write reviews, but I was really impressed with their customer service and with the vehicle I ultimately settled on - a 2012 Honda Crosstour. I hadn't initially realized they sell used cars in addition to...
Mercedes Benz of Chesterfield Replied: 2/4/2019 Thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. Congratulations on your new vehicle. We look forward to seeing you again soon! - Joe Wolk, General Manager
Yelp Review
- January 30, 2019
I was really pleased with the service I received from Matt at Mercedes Benz. I don't typically write reviews, but I was really impressed with their customer service and with the vehicle I ultimately settled on - a 2012 Honda Crosstour. I initially hadn't realized they sell used cars in addition to...
Google Review
- January 26, 2019
Response from the owner Replied: Thank you for the 5 star review and business recommendation. If you have any additional questions or concerns do not hesitate to let me know, and I look forward to seeing you again soon. - Joe Wolk, General Manager
Yelp Review
- January 21, 2019
Just purchased our first car from this dealership, and it was a very easy process. Brent was very helpful, and we love the car!
Google Review
- January 19, 2019
Response from the owner Replied: This is awesome to hear. We appreciate your business!