I am 55 years old and have owned a Mercedes for my entire adult life. Additionally, my 16-year-old son's first car was a Mercedes. Unfortunately, the way your service department has shown rude and disrespectful behavior towards me and my son has led me to the decision that this will be the last time...
Response from the owner Replied: Thank you for your feedback, Mr. Moazzami. We're disappointed to learn of your sentiment as we truly value you as a customer. When your son requested a loaner, we were unfortunately unable to provide one simply due to his age. Records show that our team spoke with you by phone regarding this, but we're happy to speak with you again to address your concerns. We can be reached at (314) 809-6957 and you may request to speak with Ryan Main, our Service Manager. Thank you and we hope to have the opportunity to continue serving you.