We had our routine oil change and service and had an issue with the passenger seat. The mechanic went above and beyond to repair it. We were very pleased and appreciative of the mechanic and staff being knowledgeable and going the extra mile. Thanks. John and Nancy Young

Response from the owner Replied: We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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I was working with Reth Yim and Kenton Ice to purchase a Lexus. When I asked if the car was overpriced I received a reply that the car was already sold. Turns out the car is still available as I'm writing this review. Furthermore, they even updated the pictures of the car on their website. That is...

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Had a wonderful buying experience here. I never once felt like they were low-balling me on my trade in and their sticker price on the car I bought was very fair.My salesperson was Kenton and he was very professional—just all around great folks to deal with. Very glad I made the drive to purchase...

Response from the owner Replied: We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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This team show incredible ethics and integrity, and it is a pleasure to recommend their business. I have had nothing but positive interactions from the time I made my way through to the dealership, through to after purchase support.This is just a bunch of good people selling great vehicles.Thanks to...

Response from the owner Replied: Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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Just a quick note to say Alyssa did a excellent job selling us our new GLE. Very professional, knows the product and a great sale person. A very very good experience.

Response from the owner Replied: We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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My wife was interested in a a vehicle from this dealership. We agreed on a price and they ran our credit . They told me that they were offering us a great 15percent interest on the vehicle. I will be an idiot to obviously accept that offer. When I told them that I will get a better rate from my...

Response from the owner Replied: Hi Al, thank you for sharing your experience with us. We apologize for any miscommunication or frustration caused during your visit. We strive to provide excellent service and will address the issues you've mentioned with our team. At your earliest convenience, please reach out to Eric Shoemaker at 417-413-5804 to discuss this further. Thank you for your feedback.

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Our experience with Elite Automotive Group was above and beyond stellar customer service. We experienced an issue with a critical part of our GLC300's ability to function and drive safely. We were driving through Springfield on our way back to Nashville on a Sunday, and thus no body shops were...

Response from the owner Replied: We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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Alyssa was fast and efficient on getting everything ready for me when I bought my GLC coupe, I knew this was the car I wanted and the process was so smooth. Thank you, Elite!

Response from the owner Replied: We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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The parts department is horrible to deal with. I have ordered parts with no issue in the past, everyone I spoke with was nice and they even referred my business to their customers. That was about 6 months ago. Today I tried to check price and availability of a part and I was immediately accused of...

Response from the owner Replied: Hi Mya, thank you for sharing your experience with us. We apologize for the behavior you encountered. We strive to provide excellent customer service and we appreciate your feedback. We will address this issue with our parts department to ensure it doesn't happen again. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience so we can address these issues. Thank you.

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Alyssa was so great to work with.Even though I did not buy a car that day, she was able to let me take a test drive even before closing time to help me on my vehicle search

Response from the owner Replied: Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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DO NOT BRING YOUR VEHICLE HERE! I brought my car in because it had a draining battery problem, they told me it would be 600 to hook it up to the main computer to see what’s wrong with it. I agreed. They were guessing about the modules. They said they will not charge me labor hours …It was in the...

Response from the owner Replied: We're truly sorry to hear about your negative experience. It's disappointing that the diagnosis and repair process didn't go smoothly, and we understand your frustration. We appreciate your feedback and will work on improving our service for the future. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.

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So, I couldn't decide between the BMW, Lexus, or Mercedes so I test drove all 3 vehicles Mercedes being the last choice that was until I went to the dealership. Let me tell you Steven was absolutely amazing. Me being a woman we usually feel tricked and pressured into buying cars or add ons that we...

Response from the owner Replied: We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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They have a virtual assistant that “answers” the phone. When finally think going to transfer to real person, you leave a msg and no one calls back. Wont be buying Mercedes from this place!

Response from the owner Replied: We're truly sorry to hear about your recent experience with our phone service. We understand how important it is to have your queries addressed promptly and we apologize for any inconvenience caused. Please reach out to Jason Holland at 417-414-3609 for service and for sales, Eric Shoemaker at 417-413-5804 at your earliest convenience so we can assist you.

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I'm very disappointed in this company. YOU should put the health and safety of your workers first before the mighty DOLLAR!!!! Too many people have suffered from heat stroke. My favorite mechanic John is fighting for his life as we speek. You need to install Hvac as soon as possible!! This is...

Response from the owner Replied: The health and safety of our employees is indeed a top priority for us. We are constantly reviewing our policies and procedures to ensure a safe and comfortable working environment. Thank you for your concern and for voicing your thoughts. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.

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This dealership has the worst customer service I've delt with. The service department never picks up there phone and never calls customers back

Response from the owner Replied: We're truly sorry to hear about your experience with our customer service. We strive to provide excellent service and it's clear we fell short in this instance. Your feedback is valuable and we'll certainly use it to improve our communication efforts. Thank you for bringing this to our attention.

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Hours are not listed for parts department and if you have a part that was ordered and paid for, they can't help you during the last hour of operation. This is the only company I've ever seen have this issue. Seems more like they have no interest in doing their job. Thanks Elite for the wasted 90...

Response from the owner Replied: We're truly sorry to hear about your experience and the inconvenience it caused. We understand the frustration of not having clear information about our parts department's operating hours. We're taking your feedback seriously and will work on improving our communication about our hours and policies. We value your business and hope to serve you better in the future.

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Reth and Patrick provided us with a PLEASURABLE car-buying experience! How often do you hear people say they truly enjoyed the time spent buying a car?!? Reth always goes above and beyond to ensure his customers receive the ultimate customer service, and its easy to see how much he truly enjoys...

Response from the owner Replied: We're thrilled to hear that Reth and Steven were able to provide you with an enjoyable car-buying experience once again! It's wonderful to know that our team's dedication to customer service has made you a loyal customer for over 20 years. Thank you for your continued support and kind words!

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Had a great experience looking for just the right new car. Reth and Patrick were extremely helpful and knowledgeable as we test drove several models. They are completely committed to going above and beyond to deliver 5 star customer service second to none. This is the only place we will ever buy and...

Response from the owner Replied: We're thrilled to hear about your positive experience with Reth and Stephen! It's wonderful to know that their knowledge and commitment to customer service made your car buying process enjoyable. We look forward to serving you for all your future automotive needs. Thank you for your kind words and support!

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Can never get them on phone in service dept, act as if they are being bothered when you go in. I believe they have no idea as what service is other than take your money

Response from the owner Replied: Billy, thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.

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