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We just bought our second Mercedes from Alyssa at Elite Mercedes in Springfield Missouri. Hands down the best experiences I’ve ever had buying vehicles. They are devoted to customer service and made our car buying experience the best. Thank you Elite Mercedes and especially Alyssa for treating us so...

Response from the owner Replied: We're thrilled to hear that your experience with Alyssa and the team at Elite Mercedes was so positive. We strive to provide exceptional customer service, and we're so glad to have made your car-buying experience the best it could be. Enjoy your new Mercedes, and we look forward to assisting you again in the future!

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I visited today to check out a Mercedes since I’m in the market for a car and wanted to get familiar with one they advertised online in the 500 series. I spoke with a female salesperson and explained that I was there to learn more about Mercedes and that I’d seen one online. I hoped to take a closer...

Response from the owner Replied: Thank you for sharing your experience. We are sorry to hear that you felt overlooked during your visit. Our team strives to provide helpful, engaging service to everyone, and we sincerely apologize if that wasn't the case during your interaction. We would love the opportunity to address your concerns and ensure you have a better experience moving forward.At your earliest convenience, please reach out to Eric Shoemaker at 417-413-5804 to discuss this further. We truly value your feedback and hope to have the chance to assist you in finding the perfect car for your needs.

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I had a great experience with Alyssa. Most stress-free experience I’ve ever had purchasing my first Mercedes ! I also appreciate her for going above and beyond with assisting me with all things I needed!!Thanks 😊

Response from the owner Replied: Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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I had a great experience with Alyssa and Reth! Most stress-free experience I’ve ever had purchasing a Vehicle! I also appreciate them for going above and beyond with assisting me with all things needed!! They will definitely see me when I’m ready for a upgrade ❤️❤️❤️❤️

Response from the owner Replied: We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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Carrie at the parts counter was exceptional, very knowledgable and friendly. Coming from an enployee at a car dealership myself, Carrie was awesome. I will be back.

Response from the owner Replied: We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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I would like to express my sincere gratitude to Jacob in the service department. His expertise and professionalism made the process of obtaining the recommended service for my vehicle remarkably smooth and stress-free. Jacob's extensive knowledge and approachable demeanor allowed for open and...

Response from the owner Replied: We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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Horrible experience was purchasing a car for my daughter for her birthday. Couldn’t get there till five minutes after closing time they told me they would not wait for me. I go home have a big party set up for her the next day to give her her new car, I call first thing in the morning to go pick up...

Response from the owner Replied: Thank you for sharing your experience, and we sincerely apologize for the disappointment and frustration this caused. We understand how important this purchase was for your daughter’s birthday, and we're sorry that we were unable to accommodate your situation. To address your concerns and discuss this further, please reach out to Eric Shoemaker at 417-413-5804. We’d like the opportunity to make things right and regain your trust. Thank you for bringing this to our attention.

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Very polite to talk with on the phone , The service department told me they could work on my daughter's older Mercedes, no problem.

Response from the owner Replied: We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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Deal in progress, made arrangements to buy, then they sold the car out from under us. When I called to ask what happened the lady was very rude. We will not be returning.

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