THE OLD BAIT AND SWITCH.I SHOWED INTEREST FOR A MERCEDES THAT I WENT TO THE DEALER TO PICK UP THAT WAS PRICED AT $36.000, AND WHEN I SHOWED INTEREST THE SALESMAN SAID THE PRICE NOW WHENT UP TO $40.350, ITS NOT UP TO ME HE SAID ITS UP TO CORPORATE, I ASK FOR A MANAGER, I WAS WILLING TO SPLIT THE...

Dealer Replied: We apologize for the experience you had with us. It's disappointing to hear about the pricing discrepancy and how it was handled, as this is not reflective of our standards. We appreciate your feedback and will address these concerns internally to ensure better service in the future. If you'd like to discuss further or have any other questions, please feel free to reach out at your convenience. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

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THE OLD BAIT AND SWITCH.I SHOWED INTEREST FOR A MERCEDES THAT I WENT TO THE DEALER TO PICK UP THAT WAS PRICED AT $36.000, AND WHEN I SHOWED INTEREST THE SALESMAN SAID THE PRICE NOW WHENT UP TO $40.350, ITS NOT UP TO ME HE SAID ITS UP TO CORPORATE, I ASK FOR A MANAGER, I WAS WILLING TO SPLIT THE...

Dealer Replied: We apologize for the experience you had with us. It's disappointing to hear about the pricing discrepancy and how it was handled, as this is not reflective of our standards. We appreciate your feedback and will address these concerns internally to ensure better service in the future. If you'd like to discuss further or have any other questions, please feel free to reach out at your convenience. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

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We flew into NYC to purchase a used E350 from Silver Star. We worked with Jerry Petitto who could not have been better. Jerry helped us find the exact car I wanted. He made sure the car was available the day we were flying in so we could drive out of the showroom that day. This experience could not...

Dealer Replied: Stacey, we're delighted to hear that Jerry made your experience at Silver Star Motors so seamless and enjoyable. Thank you for sharing this wonderful feedback, and we hope you're loving your Mercedes-Benz E350!

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We flew into NYC to purchase a used E350 from Silver Star. We worked with Jerry Petitto who could not have been better. Jerry helped us find the exact car I wanted. He made sure the car was available the day we were flying in so we could drive out of the showroom that day. This experience could not...

Dealer Replied: Stacey, we're delighted to hear that Jerry made your experience at Silver Star Motors so seamless and enjoyable. Thank you for sharing this wonderful feedback, and we hope you're loving your Mercedes-Benz E350!

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Great experience everyone super polite and. Helpful it was a relaxed atmosphere Richard was terrific he made everything go nice and smooth

Dealer Replied: Benedetto, we're delighted to hear that Richard and the Silver Star Motors team provided a smooth and enjoyable experience for you. Thanks for sharing your feedback!

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Great experience everyone super polite and. Helpful it was a relaxed atmosphere Richard was terrific he made everything go nice and smooth

Dealer Replied: Benedetto, we're delighted to hear that Richard and the Silver Star Motors team provided a smooth and enjoyable experience for you. Thanks for sharing your feedback!

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Very well organized, straightforward, respectable & attractive. The setting is doubtless clean, 🧼, the staff are welcoming & professional.

Dealer Replied: Thank you for the wonderful feedback! We're delighted to hear that our team at Silver Star Motors provided a welcoming and professional experience. We appreciate your support and look forward to serving you again in the future!

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Very well organized, straightforward, respectable & attractive. The setting is doubtless clean, 🧼, the staff are welcoming & professional.

Dealer Replied: Thank you for the wonderful feedback! We're delighted to hear that our team at Silver Star Motors provided a welcoming and professional experience. We appreciate your support and look forward to serving you again in the future!

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I had a very good experience at Silverstar Motors. Their service department was courteous and very professional. They managed my problems quickly and efficiently. Joseph

Dealer Replied: Joseph, we're glad to hear that our service department at Silver Star Motors took care of you efficiently and professionally. Thank you for sharing your experience with us!

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First time using Silver Star service and experience was fantastic. Appointment was easy and dealt with Crystal and made everything as easy as can be!! Highly recommend!

Dealer Replied: George, we're delighted to hear that Crystal and the Silver Star Motors team made your first service experience fantastic! Thank you for recommending us. We're here whenever you need assistance in the future!

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Another great experience with Richard and this dealership! This is the second car I buy with him and his customer service was a 10/10, as per usual. He was attentive and made the process super smooth and easy for me. Never felt like a car salesman was trying to push a sale. He was also very...

Dealer Replied: Thank you for sharing your experience with Richard and the team at Silver Star Motors! We're delighted to know that his attentive service made your car-buying process smooth and enjoyable. We appreciate your recommendation, and we're here whenever you're ready for another luxury ride!

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Another great experience with Richard and this dealership! This is the second car I buy with him and his customer service was a 10/10, as per usual. He was attentive and made the process super smooth and easy for me. Never felt like a car salesman was trying to push a sale. He was also very...

Dealer Replied: Thank you for sharing your experience with Richard and the team at Silver Star Motors! We're delighted to know that his attentive service made your car-buying process smooth and enjoyable. We appreciate your recommendation, and we're here whenever you're ready for another luxury ride!

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I purchased EQE 350/25 , I request the quote on Saturday and finish all the numbers over the phone and I pick up the car on Tue (my day off) . The transaction was very clear and smooth . And the price was a lot lower then other MB dealer ( i requested the quote for the same model EQE) Highly...

Dealer Replied: Antonio, estamos felices de leer que su experiencia con Down y el equipo de Silver Star Motors se ha ganado su excelente mensaje! Nos alegra saber que nuestros precios fueron competitivos y ha apreciado el proceso amigable. Gracias por recomendarnos!

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This is the third car I have acquired from Silver Star. I appreciated the professionalism of everyone, especially to Rich Caicedo who explained thoroughly the paperwork needed to complete the deal. Thank you also to Sales Associate Adelina, who helped me find the exact cla250 I was looking for.

Dealer Replied: Thank you for your continued trust in Silver Star Motors, Liza! We're delighted to hear that Rich and Adelina provided excellent service and helped you find the perfect CLA 250. Enjoy your new car, and we look forward to assisting with any future needs!

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This is the third car I have acquired from Silver Star. I appreciated the professionalism of everyone, especially to Rich Caicedo who explained thoroughly the paperwork needed to complete the deal. Thank you also to Sales Associate Adelina, who helped me find the exact cla250 I was looking for.

Dealer Replied: Thank you for your continued trust in Silver Star Motors, Liza! We're delighted to hear that Rich and Adelina provided excellent service and helped you find the perfect CLA 250. Enjoy your new car, and we look forward to assisting with any future needs!

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Our experience at Silver Star was excellent!! The showrooms are Beautiful. Our salesman Victor Babb was the Best!! From the moment we came in we were greeted so warmly. Victor helped us so graciously, listening to what we wanted, no pressure. We purchased our beautiful Mercedes the same day. ...

Dealer Replied: Thank you for sharing your wonderful experience at Silver Star Motors! We're delighted to hear that Victor and Amir provided such attentive service, making the process enjoyable and pressure-free. Enjoy your beautiful Mercedes, and we appreciate the recommendation!

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Our experience at Silver Star was excellent!! The showrooms are Beautiful. Our salesman Victor Babb was the Best!! From the moment we came in we were greeted so warmly. Victor helped us so graciously, listening to what we wanted, no pressure. We purchased our beautiful Mercedes the same day. ...

Dealer Replied: Thank you for sharing your wonderful experience at Silver Star Motors! We're delighted to hear that Victor and Amir provided such attentive service, making the process enjoyable and pressure-free. Enjoy your beautiful Mercedes, and we appreciate the recommendation!

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My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out for their customers. I will highly recommend this dealer to everyone I knows

Dealer Replied: Thank you for sharing your positive experience with James and the team at Silver Star Motors! We're delighted to hear that their care and expertise made such a great impression. We appreciate your recommendation and look forward to serving you again in the future!

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My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out for their customers. I will highly recommend this dealer to everyone I knows

Dealer Replied: Thank you for sharing your positive experience with James and the team at Silver Star Motors! We're delighted to hear that their care and expertise made such a great impression. We appreciate your recommendation and look forward to serving you again in the future!

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Richard was professional and attentive to all of my questions. He even gave me a lift from the airport to the dealership! Everyone there was genuinely nice. I truly felt I was dealing with friends. This dealership is the best!

Dealer Replied: Frank, we're delighted to hear that Richard and the team at Silver Star Motors made you feel right at home. Thank you for sharing your experience with us!

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No one called me as requested, I was supposed to hear back but was never called

Dealer Replied: Charles - I would like to understand what happened, so we can make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to speak with you. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

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Exceeded all my expectations. The service was definitely top of the line. I ABSOLUTELY love my certified preowned vehicle which was presented to me by Adelina H without any uncomfortable sales tactics. The entire transaction was seamlessly executed!

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BEWARE!!!!Worst customer service ever ! I made a service appointment for my 2021 Mercedes GLB . The 4 Matic pooped up on my screen. So I called Silver Star Motors which wasn't convenient service dealership in my area but they said they had an appointment available so I took it. I live 2 hours away....

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i learned my best approach would be going to an authorized dealership. i knew the car year & model that i wanted. i started compiling an excel list with all the car details. i google searched all mercedes dealerships starting in NJ (figured used car conditions there would be better) & noted all the...

Dealer Replied: Winston, we're delighted to hear about your exceptional experience with Diana and the team at Silver Star Motors! It's fantastic that you found exactly what you were looking for and enjoyed a seamless purchasing process. Thank you for sharing such detailed feedback, we truly appreciate it! Safe travels in your new ride, we look forward to assisting you with any future sales or services!

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i learned my best approach would be going to an authorized dealership. i knew the car year & model that i wanted. i started compiling an excel list with all the car details. i google searched all mercedes dealerships starting in NJ (figured used car conditions there would be better) & noted all the...

Dealer Replied: Winston, we're delighted to hear about your exceptional experience with Diana and the team at Silver Star Motors! It's fantastic that you found exactly what you were looking for and enjoyed a seamless purchasing process. Thank you for sharing such detailed feedback, we truly appreciate it! Safe travels in your new ride, we look forward to assisting you with any future sales or services!

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Great place! Proffesional & superb service. Separate thanks to Apostol. We go there for 4 years now & service level is always consistent.

Dealer Replied: Victoria, thank you for your loyalty and kind words about Silver Star Motors! We're delighted to hear that Apostol and our team have consistently provided superb service over the years. We look forward to serving you in the future!

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Great place! Proffesional & superb service. Separate thanks to Apostol. We go there for 4 years now & service level is always consistent.

Dealer Replied: Victoria, thank you for your loyalty and kind words about Silver Star Motors! We're delighted to hear that Apostol and our team have consistently provided superb service over the years. We look forward to serving you in the future!

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Yet another annual service done at Silver Star Motors and I couldn’t be more delighted. As always they took every good care of my car and they finished what needed to be done very efficiently. I would recommend Silver Star Motors for all your car needs if you want a pleasant experience! They have an...

Dealer Replied: Ayman, we're delighted to hear that your annual service experience at Silver Star Motors was pleasant and efficient! Thank you for recommending us; our team is always here to provide amazing customer care. See you next time!

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Yet another annual service done at Silver Star Motors and I couldn’t be more delighted. As always they took every good care of my car and they finished what needed to be done very efficiently. I would recommend Silver Star Motors for all your car needs if you want a pleasant experience! They have an...

Dealer Replied: Ayman, we're delighted to hear that your annual service experience at Silver Star Motors was pleasant and efficient! Thank you for recommending us; our team is always here to provide amazing customer care. See you next time!

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The service was excellent. I had been told my vehicle required $2500 worth of repairs. I brought it to Silverstar and was told that I did not need those repairs. They saved me thousands of dollars and were incredibly honest and responsive.

Dealer Replied: We're delighted to hear that our team at Silver Star Motors could provide you with honest and responsive service, saving you from unnecessary repairs. Thank you for trusting us with your vehicle!

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The service was excellent. I had been told my vehicle required $2500 worth of repairs. I brought it to Silverstar and was told that I did not need those repairs. They saved me thousands of dollars and were incredibly honest and responsive.

Dealer Replied: We're delighted to hear that our team at Silver Star Motors could provide you with honest and responsive service, saving you from unnecessary repairs. Thank you for trusting us with your vehicle!

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My sales person he provided me with all details for the purchase of the vehicle Over all excellent service

Dealer Replied: Letta, we're delighted to hear that you received excellent service from our team at Silver Star Motors. Thank you for choosing us and sharing your experience!

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My sales person he provided me with all details for the purchase of the vehicle Over all excellent service

Dealer Replied: Letta, we're delighted to hear that you received excellent service from our team at Silver Star Motors. Thank you for choosing us and sharing your experience!

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"Excellent Service Experience" From start to finish, the service Department was friendly, efficient, and genuinely caring. The attention to detail and proactive approach of Apostol Kolezi was truly remarkable. Apostol is very knowledgeable, courteous and professional.

Dealer Replied: Michael, we're delighted to hear that Apostol and our service team at Silver Star Motors provided you with such a positive experience. Thank you for sharing your feedback!

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"Excellent Service Experience" From start to finish, the service Department was friendly, efficient, and genuinely caring. The attention to detail and proactive approach of Apostol Kolezi was truly remarkable. Apostol is very knowledgeable, courteous and professional.

Dealer Replied: Michael, we're delighted to hear that Apostol and our service team at Silver Star Motors provided you with such a positive experience. Thank you for sharing your feedback!

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Excellent service provided and very professional and courteous people. I have always a great experience!

Dealer Replied: Carlos, thank you for sharing your positive experience with Silver Star Motors! We're delighted to hear that our team provided excellent service. Looking forward to serving you again in the future!

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Excellent service provided and very professional and courteous people. I have always a great experience!

Dealer Replied: Carlos, thank you for sharing your positive experience with Silver Star Motors! We're delighted to hear that our team provided excellent service. Looking forward to serving you again in the future!

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I like the car. Yall didn't gave me a book to GLS also passage on the I I love the car, but the passage side in the back seat the arm is off need to be fixed. Or is a way how to pit It on. Make sure you send the key

Dealer Replied: James, I'm glad to hear you love the car but apologize for any inconvenience with the seat armrest and missing items. Please reach out so we can assist in resolving these issues as best we can. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

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I like the car. Yall didn't gave me a book to GLS also passage on the I I love the car, but the passage side in the back seat the arm is off need to be fixed. Or is a way how to pit It on. Make sure you send the key

Dealer Replied: James, I'm glad to hear you love the car but apologize for any inconvenience with the seat armrest and missing items. Please reach out so we can assist in resolving these issues as best we can. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

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Why so many 1 star reviews? Just try to do business and you too will find out! I live in Florida and they had one of the only ones on east coast. Promised me the vehicle and when ready to finally purchase it was sold. So they had a similar one coming in that was at port. They gave me a very good...

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Great dealership. Reasonable prices. Great advisers. Apostol one of the best advisor in dealership. Moved to new building. Nice rest area, coffee , tv.

Dealer Replied: Thank you for the positive feedback! We're delighted to hear that Apostol and our team at Silver Star Motors made your experience enjoyable. We hope you're enjoying our new building's amenities as well!

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Great dealership. Reasonable prices. Great advisers. Apostol one of the best advisor in dealership. Moved to new building. Nice rest area, coffee , tv.

Dealer Replied: Thank you for the positive feedback! We're delighted to hear that Apostol and our team at Silver Star Motors made your experience enjoyable. We hope you're enjoying our new building's amenities as well!

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Terrible customer service and loaner policy! What a waste of time! Avoid avoid avoid!

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My service advisor Apostol is one of the best. Very professional and pleasant to work with. Always respond to my message timely even on his day off. Jillian at reception is also nice and very helpful.

Dealer Replied: We're delighted to hear that Apostol and Jillian provided you with excellent service at Silver Star Motors. Thank you for sharing your positive experience!

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My service advisor Apostol is one of the best. Very professional and pleasant to work with. Always respond to my message timely even on his day off. Jillian at reception is also nice and very helpful.

Dealer Replied: We're delighted to hear that Apostol and Jillian provided you with excellent service at Silver Star Motors. Thank you for sharing your positive experience!

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Attention and service was excellent . I always take my car to MB because the service is reliable and the facility provides parking and good access.

Dealer Replied: We're delighted to hear that you had an excellent experience with us at Silver Star Motors. Thanks for your continued trust in our service and facilities!

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Attention and service was excellent . I always take my car to MB because the service is reliable and the facility provides parking and good access.

Dealer Replied: We're delighted to hear that you had an excellent experience with us at Silver Star Motors. Thanks for your continued trust in our service and facilities!

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Jerry was great - help with purchase of Certified Pre-owned. I started from out of state and Jerry gave honest feedback on condition of cars. Loved that integrity! Easy purchase process and fair price. 1 month into life with my new car and absolutely love it. I would certainly recommend Jerry...

Dealer Replied: Thanks for sharing your experience! We're delighted to hear that Jerry's integrity and assistance made the process smooth at Silver Star Motors. Enjoy your new car, and we appreciate the recommendation!

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Jerry was great - help with purchase of Certified Pre-owned. I started from out of state and Jerry gave honest feedback on condition of cars. Loved that integrity! Easy purchase process and fair price. 1 month into life with my new car and absolutely love it. I would certainly recommend Jerry...

Dealer Replied: Thanks for sharing your experience! We're delighted to hear that Jerry's integrity and assistance made the process smooth at Silver Star Motors. Enjoy your new car, and we appreciate the recommendation!

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Richard is so professional, honest and knowledgeable!! I would recommend him as your next Sales Rep, along with all the staff at Silver Star!! From the minute I inquired about a new Mercedes to the minute I drove off with my new beautiful new one, he took the time to help and answer all questions!...

Dealer Replied: Karen, we're delighted to hear Richard and the Silver Star Motors team provided such a professional and helpful experience. Enjoy your beautiful new Mercedes!

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Richard is so professional, honest and knowledgeable!! I would recommend him as your next Sales Rep, along with all the staff at Silver Star!! From the minute I inquired about a new Mercedes to the minute I drove off with my new beautiful new one, he took the time to help and answer all questions!...

Dealer Replied: Karen, we're delighted to hear Richard and the Silver Star Motors team provided such a professional and helpful experience. Enjoy your beautiful new Mercedes!

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She was great very helpful as well. Definitely went above and beyond I was very very pleased with the service and repairs as well!!!!

Dealer Replied: We're delighted to hear you had such a positive experience with our team at Silver Star Motors! Thanks for sharing your feedback and trusting us with your service and repairs.

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She was great very helpful as well. Definitely went above and beyond I was very very pleased with the service and repairs as well!!!!

Dealer Replied: We're delighted to hear you had such a positive experience with our team at Silver Star Motors! Thanks for sharing your feedback and trusting us with your service and repairs.

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My repairs was excellent I'm very happy wait silver star motorsi will came back for more repairs

Dealer Replied: Thank you for the positive review of Silver Star Motors!

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My repairs was excellent I'm very happy wait silver star motorsi will came back for more repairs

Dealer Replied: Thank you for the positive review of Silver Star Motors!

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Apostol was the best 10/10 he’s always helping from his heart thanks to Apostol

Dealer Replied: We are honored to receive your support. Thank you! - Silver Star Motors Team

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Apostol was the best 10/10 he’s always helping from his heart thanks to Apostol

Dealer Replied: We are honored to receive your support. Thank you! - Silver Star Motors Team

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Cindy was excellent. Stayed on top of getting me my car back as soon as possible. A positive experience

Dealer Replied: We're glad to hear Cindy provided excellent service and ensured a quick return of your car. Thanks for sharing your positive experience with Silver Star Motors!

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Cindy was excellent. Stayed on top of getting me my car back as soon as possible. A positive experience

Dealer Replied: We're glad to hear Cindy provided excellent service and ensured a quick return of your car. Thanks for sharing your positive experience with Silver Star Motors!

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For years I had been dreaming of a vehicle that I really wanted. Although I was satisfied with the vehicle I had, my dream was a G Wagon. As fate would have it, I was forced to get another vehicle. I decided it was time to own the G Wagon. Jerry, Matt, Al and Alex were all very reassuring. They...

Dealer Replied: We're delighted to hear that Jerry, Matt, Al, and Alex made your G Wagon purchase a memorable experience at Silver Star Motors! Enjoy every moment with your dream vehicle and feel free to reach out if you need anything. Thank you for choosing us!

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For years I had been dreaming of a vehicle that I really wanted. Although I was satisfied with the vehicle I had, my dream was a G Wagon. As fate would have it, I was forced to get another vehicle. I decided it was time to own the G Wagon. Jerry, Matt, Al and Alex were all very reassuring. They...

Dealer Replied: We're delighted to hear that Jerry, Matt, Al, and Alex made your G Wagon purchase a memorable experience at Silver Star Motors! Enjoy every moment with your dream vehicle and feel free to reach out if you need anything. Thank you for choosing us!

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