DealerRater Review
- November 24, 2022
Apostol is an A Rate advisor who was very thorough, informative and helpful through out the whole process. Appreciated the professional communication through out the process. Will be coming here again.
Google Review
- November 23, 2022
Jay and Nash made the experience extremely easy and were very informative and helpful. Coming from a first-time car buyer, this is definitely the place to go.
Response from the owner Replied: Ahmad, we are pleased to see that Jay and Nash ensured your satisfaction during your recent purchasing process at Silver Star Motors! Thank you for your lovely feedback!
Google Review
- November 22, 2022
Stavros was amazing. Just the right approach. Reliable and honest. A pleasure to deal with and I love the car he rounded up for us.
Response from the owner Replied: Thank you, Man! We are so happy our Silver Star Motors team earned your five stars and congratulations on the new vehicle. Stavros will appreciate the shoutout! Enjoy the ride and we hope to see you again down the road.
Google Review
- November 22, 2022
Christopher is a great person, he has amazing customer service, he is very professional and the whole team is amazing. I liked it all
Response from the owner Replied: Anabel, we really appreciate you taking the time to leave Silver Star Motors this awesome review, thank you! We are thrilled that Christopher was of such help to you. Have a great day and keep us in mind for any future needs!
Google Review
- November 22, 2022
Excellent service department! Kept me informed every step of the way.Completed all of my service concerns.
Response from the owner Replied: Thanks for the excellent review, Christina! We are delighted to hear that you had a 5-star experience with us here at Silver Star Motors.
Google Review
- November 22, 2022
Response from the owner Replied: Thank you for taking the time to review Silver Star Motors, Joe!
Google Review
- November 22, 2022
Response from the owner Replied: Richard, we appreciate the fantastic review of Silver Star Motors!
Google Review
- November 22, 2022
I would like to thank Silver Star Motors for excellent customer service. This is my second time getting a car from this dealership. Richard was my sales representative and he did a fantastic job. My lease was coming to am end, so I had to start thinking about getting a new car. Richard was in touch...
Response from the owner Replied: Magdalena, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Richard and the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- November 22, 2022
Absolutely amazing experience Homero is the best!
Response from the owner Replied: Dario, thank you for being such a great customer of Silver Star Motors!
Google Review
- November 19, 2022
We had an awesome experience, kudos to Victor! We love our Car! Thank you!
Response from the owner Replied: Thank you for supporting Silver Star Motors and for your shoutout to Victor! We appreciate your business!
Google Review
- November 18, 2022
Mo was my man!!....I got a great deal ..The car that I wanted and paid a great price... TOP NOTCH SPOT!!
Response from the owner Replied: Anthony, thank you for the positive feedback about Mo! We appreciate your business here at Silver Star Motors and we hope you continue to love your new car. Safe travels!
DealerRater Review
- November 18, 2022
Great service, staff are very attentive, and will go the extra mile to let you feel comfortable . Cindy has been my advisor two years in a row . Couldn’t ask for better.
Silver Star Motors Replied: We are happy to hear that Cindy and the team took such great care of you! Thank you for choosing Silver Star Motors and for sharing your support. Drive safely until we see you again!
Google Review
- November 17, 2022
Cindy was beyond helpful. She responded quickly and bent over backwards to make sure I was accommodated and stuff needed was taken care of quickly. I could tell I wasn't being sold, which is awesome because a lot of dealerships have that reputation. I would strongly recommend Silver Star and if you...
Response from the owner Replied: Thank you for the great review! We are so glad to hear that Cindy delivered such an outstanding purchase experience. We will be sure to pass on the kind feedback to her, Drive safely, and we hope to see you back again at Silver Star Motors!
Cars.com Review
- November 16, 2022
I have been leasing cars for many years now from Silver Star, and have had only the best experiences from the sales and service staff. Today was my first time meeting Apostle, and I found him to be very professional and accommodating. I would certainly recommend Silver Star to anyone wishing to...
Dealer Replied: Hi Karen, Thanks for the great review and kind words about Apostle here at Silver Star Motors. We hope to see you again in the future! Safe travels!
Cars.com Review
- November 16, 2022
The Experience here is always good , u get the best help from homero . He will Make sure you’re satisfied! He gets U in and out no long waits .
Dealer Replied: We are grateful to receive this positive feedback! Homero will appreciate your words. Thank you for working with us here at Silver Star Motors!
DealerRater Review
- November 16, 2022
Efficient friendly ,reasonable and professional would be my description about the folks at Silver Star.
Silver Star Motors Replied: We are pleased to hear about your positive experience with our team here at Silver Star Motors. We are thankful for great customers like yourself and we hope to see you again in the future!
Google Review
- November 15, 2022
Great service! Cindy was great!
Response from the owner Replied: Boris, thank you for the great review of Cindy and Silver Star Motors!
Google Review
- November 14, 2022
Cindy in service was awesome, took care of all my needs and followed up every step of the way. Jay from sales was also super helpful in helping me get a loaner car situated even though it was very last minute. Special thank you to Moe the General Manager, really payed attention to everything that...
Response from the owner Replied: Adel, we are happy to hear about your positive experience with Cindy, Jay, Moe, and the team! Thank you for choosing Silver Star Motors and for sharing your five-star review. Drive safely!
Google Review
- November 14, 2022
Response from the owner Replied: Thank you Jerzy. We look forward to seeing you again at Silver Star Motors!
DealerRater Review
- November 13, 2022
Bad service bad people working in this dealership I'm not going back pay car from thim
Silver Star Motors Replied: Salim, I sincerely apologize for the issues you have encountered working with us. We strive to deliver seamless and professional service, and we do not run our business to overcharge or take advantage of our guests. I would appreciate another opportunity to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Matt Fattah - Sales Manager - (718) 361-2332
Google Review
- November 11, 2022
For Sure undoubtedly the worst experience I have ever dealt with with multiple sales at this dealership. The new cars sale price listed on their website is not the actual sale price of the car. If you want a S class S550, there is a $10000 premium over the sticker price. If you want a G550, there...
Response from the owner Replied: I'm sorry that you had a negative experience with our sales team. We don't run our business to mislead customers, and I regret that we let you down and left a different impression. I'd appreciate the chance to speak with you about your concerns, so if you're willing to give me a call, please do. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332
Google Review
- November 11, 2022
Response from the owner Replied: Thank you for sharing your positive experience with Silver Star Motors, Margaret!
Google Review
- November 11, 2022
Response from the owner Replied: Hi Carlton, thanks so much for taking the time to leave Cindy and Silver Star Motors a review.
Google Review
- November 10, 2022
Of course, If only for my Birthday I get my deductible waived today! ha will be sweet!
Response from the owner Replied: Amy, thank you for leaving Silver Star Motors your positive feedback. We appreciate your business and kind words.
Google Review
- November 09, 2022
Sales will be always be miles ahead of service department. Had great sales experience but horrendous service experience including 1 entire week to change a dead battery. There was zero communication, left in the dark.
Response from the owner Replied: We are over the moon to hear that your most recent visits to Silver Star Motors have all been worthy of 5-stars! We will be sure to pass along your kudos to Vlad. Thank you for being a loyal customer, and have a marvelous day!
Google Review
- November 08, 2022
Every experience gets worse and worse with Silver Star, today was no exception. Brought vehicle in for a warranty covered issue. Sales Person Homero S tried to convince us that car needed extra work for additional $$$ and this was not under warranty, called warranty provider and of course all the...
Response from the owner Replied: I am very sorry that we left you with this impression, Charise. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I would be happy to speak with you about this and clear things up. Please consider giving me a call at your convenience. Thank you, Erica Garcia - Service Manager - (718) 361-2332 x 6168
Google Review
- November 08, 2022
Best service as always
Response from the owner Replied: Maggie, it means so much to us to see your review! Thanks from the team at Silver Star Motors!
Google Review
- November 08, 2022
Apostol was very accommodating ,knowledgeable and professional
Response from the owner Replied: Nothing better than a great review, thanks, Salvatore! Apostol is a great asset to our team here at Silver Star Motors. We thank you for your business and hope to see you in the future! Have a great day!
Google Review
- November 08, 2022
Response from the owner Replied: Thank you so much, Giorgi!
Google Review
- November 07, 2022
Thanks to firsy molina. Best customer service. Great person to deal with
Response from the owner Replied: We are so happy that the Silver Star Motors team delivered an excellent experience. Thank you Carlos!
Cars.com Review
- November 06, 2022
Excellent Sales and Service. My car buying experience was great. Nicholas my sales rep was very knowledgeable. Apostle Kolezi and his team provided great service. Rob, the team leader for the technicians was very helpful during my road test. He was spot on in explaining auto parking functionality.
Dealer Replied: Hi Cynthia - Thank you for sharing your great review! It means so much that you are a happy Silver Star Motors customer and we hope to see you again down the road. Drive safely!
Google Review
- November 05, 2022
After spending nearly $3K for B service, front & rear brakes & a NYS inspection, its inconceivable to me that the car was returned to me with a burned out marker light & the wrong time on the clock. Its this kind of extra effort & attention to detail that I expect when I pay a premium to have my car...
Response from the owner Replied: Thanks for your review, Christopher. We're thrilled Vlad provided such outstanding service that's earned us your five stars. I'm concerned to see the rest of your feedback, as it does not reflect the attentive professionalism we strive for, and I sincerely apologize for any inconvenience we caused. I understand your frustration, but I appreciate you sharing this issue and will make sure to properly address it with my team. Please don't hesitate to reach out if there's anything else I can assist with. Best,Erica Garcia - Service Manager - (718) 361-2332 x 6168
Google Review
- November 05, 2022
Excellent service !!!!!!!
Response from the owner Replied: Thank you for your confidence in Silver Star Motors, Leonid!
DealerRater Review
- November 05, 2022
Dawn is Very professional and went above and beyond to help me.Matt was Knowledgeable and explained things that seemed confusing at times.Thank you
Silver Star Motors Replied: Thank you for sharing your great review of Dawn, Matt, and the team! We appreciate your business and we hope to work with you again down the road at Silver Star Motors. Safe travels ahead!
Google Review
- November 03, 2022
Carlos is very polite, articulate and helpful. Although he's very busy, when he woks with you he's very concerned with ur problem, and will stay with u until ur problem is solved. I had a few concerns the day I picked up my car, but he and I worked out the problem successfully, and he was very cordial.
Response from the owner Replied: We're so glad Carlos offered courteous and attentive assistance, Wayne! It's great to see you two were able to work through the issue together. Please let us know if we can help with anything else. — The team at Silver Star Motors
Cars.com Review
- November 03, 2022
The people are very professional and friendly. They promptly receive the customer and the service representative Firsy is very attentive. The car was delivered clean and washed. I highly recommend this place.
Dealer Replied: Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- November 03, 2022
Always great service and careCar ready fast and spotlessly cleanRasel [service advisor] took excellent care of what I neededThanks
Response from the owner Replied: Thank you for the great review! We are so glad to hear that you had a successful experience working with Homero and the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- November 02, 2022
Response from the owner Replied: Thank you Antonio for stopping by to leave us a wonderful review!
Google Review
- November 02, 2022
Firsy was a helpful and attentive advisor who made my overwhelming experience soothing I left with confidence knowing I was well taking care of,
Response from the owner Replied: We appreciate you taking the time to give us a shoutout. Please let us know if there is anything else the Silver Star Motors team can do for you, Juan!
Yelp Review
- November 02, 2022
I have dealt with this company for 9 years now. I leased my first vehicle here. My first incident was with part when i had called to confirm that a tail light was ready for pick up, after i had went to pick up part and let my mechanic know only to find out they had misplaced it and could not find...
Google Review
- November 02, 2022
Response from the owner Replied: Jose, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- November 01, 2022
It was cool. Dawn was very good. She greeted me with a hug and was so pleasant to me. 💕💕💕
Response from the owner Replied: We're elated that Dawn welcomed you with such friendliness, Ebony! Thanks for choosing Silver Star Motors!
Google Review
- November 01, 2022
I was very happy with the service and the discount, thanks so much !
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- November 01, 2022
My service advisor, Faith Ruiz, was professional and humble. She provided an exceptional service and, most importantly, she was honest with me while discussing my options. I will definitely return again to get my car serviced. Thank you.
Response from the owner Replied: Gene, thank you for the great review! We are so glad to hear that Faith delivered such a successful service experience. Drive safely, and we hope to see you back again at Silver Star Motors!
DealerRater Review
- November 01, 2022
This little space is def not enough for me to write silver star is the best on the planet I am Not going any place else you can sure believe that!
Silver Star Motors Replied: This review made our day! Thank you for your business and for taking the time to share. We hope to see you back again at Silver Star Motors!
Google Review
- November 01, 2022
Excellent experienceCindy was knowledgeable courteous and friendly.I truly appreciated her kind and thoughtful demeanor.
Response from the owner Replied: Thank you for the excellent review of Cindy and Silver Star Motors, Robert!
Google Review
- October 31, 2022
My service experience with Silver Star has always been great
Response from the owner Replied: Rabab, thank you for the rave review, we look forward to seeing you again at Silver Star Motors.
Google Review
- October 31, 2022
Excellent services
Response from the owner Replied: Mariel, thank you for visiting Silver Star Motors!
Google Review
- October 31, 2022
Response from the owner Replied: We are grateful to have your business, Juan. Thanks for taking the time to leave us a review! - The Silver Star Motors Team
Google Review
- October 30, 2022
(Translated by Google) This restaurant is delicious(Original)这家店很好吃
Google Review
- October 29, 2022
i had a problem with my tire and i took it twice to get it checked and finally after the second time they found “a nail” in the tire so they fixed it and charged me $60 i was really upset and told them i wasnt gonna pay that much for a nail in the tire. they told me to sit down that the advisor was...
Response from the owner Replied: Victor, this feedback is extremely concerning to receive. It is our goal to deliver a seamless and professional service experience for our guests, and we do not run our business to mislead or take advantage of them. I apologize for the confusion regarding your payment and would appreciate the chance to speak with you directly to see what more I can do to help straighten things out. If you are willing to discuss this further, please reach out. Christopher Ambrico - Service Director - (718) 361-2332 x 6168
Google Review
- October 29, 2022
Response from the owner Replied: Thank you Aurora for reviewing Silver Star Motors!
Google Review
- October 29, 2022
Response from the owner Replied: Thank you for reviewing Silver Star Motors! It was so kind for you to share your experience, Johnny.
Google Review
- October 29, 2022
Silver Stars Mercedes Dealership helps their customers and make sure that the work is done to the customers satisfaction
Response from the owner Replied: We're overjoyed our team has demonstrated our commitment to customer service, Ramona! Drive safe, and thanks for supporting Silver Star Motors!
Google Review
- October 29, 2022
It was great working with Johnson and Matt. Highly suggest going to them!
Response from the owner Replied: Loren, your kind review warms our hearts! We will be sure to pass on the kind words to Johnson, Matt, and the Silver Star Motors Team!
Google Review
- October 29, 2022
Great experiences with Silver Motors. Top tier customer service. Appointment availability so your vehicle gets timely attention. The best!
Response from the owner Replied: We really appreciate this feedback! Thank you for choosing Silver Star Motors and for sharing your experience. Drive safely!
Google Review
- October 28, 2022
Excellent body work
Response from the owner Replied: We couldn’t ask for a better review of Silver Star Motors, thanks so much Damion!
Google Review
- October 28, 2022
Response from the owner Replied: Lazaro, thanks for the awesome review of Silver Star Motors!
Google Review
- October 28, 2022
Always a pleasant experience with Carlos who clearly understands Customer Service
Response from the owner Replied: Michael, thank you for the great review of Carlos and the team! We appreciate your business here at Silver Star Motors.
Google Review
- October 28, 2022
Homero, Susana is an asset at Silver Start/Mercedes Benz due to his great customer service skills and car care knowledge. I will continue using their services. Highly recommended.
Response from the owner Replied: Ed, thank you for sharing your positive feedback of Silver Star Motors!
Google Review
- October 28, 2022
FIRSY MOLINA, is truly a professional.He went above and beyond to make sure all of my needs regarding my car was met in a timely fashion.A very pleasant and experience person to work with. I felt comfortable that everything that should've been done. Was done correctly
Response from the owner Replied: This feedback is music to our ears! Thank you for choosing Silver Star Motors and for sharing your experience. Drive safely!
Google Review
- October 28, 2022
This place is a scam. Took your deposit and couldnt get the car.
Response from the owner Replied: Michael, if there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I'm very concerned to see there's been a delay in delivering your car, and I would like to discuss your experience with you directly. I will search for your contact information, but please also give me a call when you can.Thank you,Matt Fattah - Sales Manager - (718) 361-2332
DealerRater Review
- October 27, 2022
Thank you very much mr. Vladyslav to help me for survising my car . I really appreciate . Thanks
Silver Star Motors Replied: Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- October 27, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- October 27, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Silver Star Motors Team
Google Review
- October 27, 2022
Response from the owner Replied: Thanks a million, from the Silver Star Motors Team!
Google Review
- October 27, 2022
Timely service and friendly environment, along with coffee for those in the waiting room.
Response from the owner Replied: Alex, we appreciate your feedback! Thank you for giving Silver Star Motors your business.
Google Review
- October 26, 2022
Response from the owner Replied: All of us at Silver Star Motors appreciate great reviews, thank you!
Google Review
- October 26, 2022
Excellent service! A+
Response from the owner Replied: The team at Silver Star Motors loves seeing great reviews! Thank you Efraim!
Google Review
- October 26, 2022
This place is horrible, I needed a off brand car they just happened to have. I had a trade in which their website that uses Kelly Blue Book value of my trade came out at $11,500. Made an appointment to have both my trade in and their car be seen, once that was done they offered me $5k for my...
Response from the owner Replied: Hello John - I am sorry that you're frustrated. We certainly want a seamless trade-in experience for our customers, and I am disappointed that we let you down. I understand the inconvenience of your visit, and I will discuss your comments with my team in order to improve moving forward. If there is anything else we can do for you, please let us know.Best, Matthew Wieczorkowski - Sales Manager - (718) 361-2332
Google Review
- October 25, 2022
Cindy Casas always gives me great customer service and experience! Understands my needs. Thank you for your help.
Response from the owner Replied: Ingrid, thank you for the great review! We are so glad to hear that Cindy delivered such a successful service experience. Drive safely, and we hope to see you back again at Silver Star Motors!
Google Review
- October 25, 2022
This Dealership scammers. I will prove what I wrote with the documents the money stolen from me if they don't return the money they stole from me
Response from the owner Replied: Salim, I sincerely apologize if there was a mistake on our end, but we run our business with straightforward and transparent professionalism. I'm very concerned to see this feedback and think it's best that I discuss your experience with you directly. I will search for your contact information, but please also give me a call when you can.Thank you,Mo Elsheemy - General Sales Manager - (718) 361-2332
Google Review
- October 25, 2022
(Translated by Google) Very satisfied. thanks(Original)Очень Доволен. Thanks
Response from the owner Replied: Aleksey, thank you for your business and five-star review of Silver Star Motors!
Google Review
- October 25, 2022
when you can not get a vehicle, Andy got me one. Silver Star is reliable, honest, and their service is great. Thank you Andy.
Response from the owner Replied: Andy and the entire Silver Star Motors team are thrilled to see your glowing review, Donald! Thank you for supporting Silver Star Motors and please let us know if you need anything down the line. Congratulations on your new car!
Google Review
- October 24, 2022
I had a shock problem and I didn't have an appointment, they agreed to replace my shocks in two days. when I took my car back on the second day I found that my car was repaired by professionals. thanks for the easy fix
Response from the owner Replied: Our team is always happy to help you out, Ahmed! Thank you so much for supporting Silver Star Motors and we'll see you next time!
Google Review
- October 24, 2022
Response from the owner Replied: We love seeing 5 star reviews. Thanks, Krystal!
Google Review
- October 24, 2022
Great job - in and out with no hassle
Response from the owner Replied: Thanks for choosing Silver Star Motors! See you next time, David.
Google Review
- October 24, 2022
Response from the owner Replied: Reinhard, thank you for taking the time to review Silver Star Motors.
Google Review
- October 24, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- October 24, 2022
Johnson Lin made the process smooth. He was patient and knowledgable. He made my experience memorable. If you are in the market for a vehicle at Silver Star Motors Johnson Lin is your man.
Response from the owner Replied: We are happy to hear from you, Myriam! Thank you for choosing Silver Star Motors and for sharing your kind words about Johnson. Safe travels ahead!
Cars.com Review
- October 23, 2022
Matt F. great for Mercedes-Benz ... makes you feel welcomed and that you get nothing but the best service all the way around. It most important to have people like Mr. Fattah there to keep business coming back ...
Dealer Replied: Thank you for taking the time to give Matt a shoutout! We're delighted to hear that you were able to enjoy your time with Silver Star Motors thanks to his help. See you again next time!
Google Review
- October 22, 2022
Response from the owner Replied: We appreciate the positive review, Jennie! Thanks so much! - the Silver Star Motors team
Google Review
- October 22, 2022
Response from the owner Replied: We appreciate your business and your review! Thanks from the Silver Star Motors Team, Mario!
Google Review
- October 22, 2022
Response from the owner Replied: We are grateful to have you as a Silver Star Motors customer, thanks for the review!
Google Review
- October 21, 2022
Response from the owner Replied: All of us at Silver Star Motors are happy to see this wonderful feedback! Thank you, Rufus!
Google Review
- October 20, 2022
Response from the owner Replied: Thank you for your confidence in Silver Star Motors! We are thankful for your business.
Google Review
- October 20, 2022
Response from the owner Replied: Philip, thank you for trusting Silver Star Motors with your business!
DealerRater Review
- October 20, 2022
Cindy is a very good representative, professional, enthusiastic and helpful, I am very satisfied. Especially your company's new version of the app is easy to use and can communicate in a timely manner, which is very good.
Silver Star Motors Replied: We are happy to read your positive review of Cindy and the team! Thank you for trusting Silver Star Motors with your business and your vehicle. Drive safely until we see you again!
Google Review
- October 19, 2022
Excellent services!
Response from the owner Replied: Here at Silver Star Motors we are always thankful for the positive feedback, thank you!
Google Review
- October 19, 2022
Response from the owner Replied: Reviews like this one make our day, Shakeem! Thanks from the Silver Star Motors team!
DealerRater Review
- October 19, 2022
Every one who answers the phone there is very courteous and knowledgeable in their job position and can answer all your questions and help you resolve your problem like Faith!
Silver Star Motors Replied: We couldn't ask for a better review, Liz! It's so wonderful to see that the Silver Star Motors team has demonstrated our commitment to customer service over the phone. Please don't hesitate to reach out if we can provide additional assistance!
Google Review
- October 19, 2022
Response from the owner Replied: Stephen - Your feedback is much appreciated!
Google Review
- October 18, 2022
Everyone is always helpful and tries their best to get me in and out when I’m having any services done!
Response from the owner Replied: Thank you for the great review! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!
Google Review
- October 18, 2022
Response from the owner Replied: Christia, we are grateful for your review. It means the world to us here at Silver Star Motors!
Google Review
- October 18, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review! - The Silver Star Motors team
Google Review
- October 18, 2022
Response from the owner Replied: Thanks a bunch, from the Silver Star Motors Team!
Google Review
- October 17, 2022
Overall it was great experience, staff member Johnson was very professional and friendly.
Response from the owner Replied: We're thrilled you had a great experience here at Silver Star Motors! Thank you for your business and five-star review - we're at your service if you need us down the road!
Google Review
- October 17, 2022
Just great very helpful and done on time.
Response from the owner Replied: Thanks so much, Bill. We look forward to your next visit to Silver Star Motors!
Google Review
- October 17, 2022
Response from the owner Replied: Algie, we’re delighted we could deliver an excellent experience! - Silver Star Motors Team
Google Review
- October 17, 2022
Faith is such a great advisor. Smooth service process. Huge thank you for taking care of my car.
Response from the owner Replied: Thank you for your confidence in Faith and the team! We appreciate your business and we hope to welcome you back to Silver Star Motors for your future service needs. Drive safely!
Google Review
- October 17, 2022
Jerry is extremely professional and cordial. He was very helpful throughout the process. He responded quickly to any questions or concerns I expressed. He definitely provided a 5 star experience. I would definitely recommend Silver Star Motors.. Just asking for Jerry:)
Response from the owner Replied: Thank you for stopping by to review Jerry and Silver Star Motors! Have a wonderful day!
DealerRater Review
- October 17, 2022
The service was great with excellent customer service.Carlos took care of my problem with no complications. I recommend
Silver Star Motors Replied: Thank you for the great review! We are so glad to hear that you had a successful service experience working with Carlos and the Silver Star Motors team. Drive safely and we hope to see you back!
Google Review
- October 15, 2022
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Silver Star Motors, Zahir!
Google Review
- October 15, 2022
Carlos is a great service advisor he always takes care me when I go there.
Response from the owner Replied: We are so happy our Silver Star Motors team earned your five stars. Thanks Sherrie!
Google Review
- October 15, 2022
Very quick emissions inspection. Car wash included. I was gone with in an hour. Glad I went to Mercedes and not a neighborhood repair shop
Response from the owner Replied: We are elated to receive your positive review of Silver Star Motors! Thank you for your business, and come by anytime you need!
DealerRater Review
- October 15, 2022
Great dealer ship always takes care of there customers service is awesome and sales department
Silver Star Motors Replied: Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!
Google Review
- October 14, 2022
(Translated by Google) Excellent service!!(Original)Excelente servicio!!
Response from the owner Replied: (Translated by Google) Thanks for sharing and for choosing Silver Star Motors, Jorge!(Original)Gracias por compartir y por elegir a Silver Star Motors, Jorge!
Google Review
- October 14, 2022
Faith is the best advisor i have see!very friendly and professional,service is very quick and no hard timereally i like that dealership.
Response from the owner Replied: Yehia, we're glad you have the utmost confidence in Faith and the Silver Star Motors team! Thank you for your business and for taking the time to share - we're at your service whenever you need us next! Drive safe!
Google Review
- October 14, 2022
Response from the owner Replied: Thank you Shayasia for stopping by to leave Silver Star Motors a wonderful review!
Google Review
- October 14, 2022
Response from the owner Replied: Kosta, we appreciate the stellar review!
Google Review
- October 14, 2022
Cindy and Alex are very helpful and efficient. Everything they spoke to me about was done accordingly.
Response from the owner Replied: Helpful and efficient is how we strive to be, Rusty! Thank you for the stellar review and for trusting Silver Star Motors with your business! Take care.
DealerRater Review
- October 14, 2022
Service Advisor Apostol Kolezi is an excellent and friendly employee, he explained everything clearly and offered great help to us today.
Silver Star Motors Replied: Thank you for your confidence in our work! We appreciate your business and we look forward to the next opportunity to assist you here at Silver Star Motors. Drive safely!
DealerRater Review
- October 14, 2022
Dealership and the advisor were on point. Very good service. Answered all my needs. Thank you for all your help.
Silver Star Motors Replied: We're happy to hear it! Thanks so much for choosing Silver Star Motors. See you next time!
DealerRater Review
- October 14, 2022
Big respect to that person who works on my car and big respect to Faith ✊🏿
Silver Star Motors Replied: Pheno, thanks for sharing your appreciation of Faith and the rest of the Silver Star Motors team!
Google Review
- October 13, 2022
Response from the owner Replied: Thank you for choosing Silver Star Motors, we appreciate your positive feedback!
Google Review
- October 13, 2022
Response from the owner Replied: We are honored to receive your support, Mario. Thank you! - Silver Star Motors Team
Google Review
- October 13, 2022
Great customer service thank you
Response from the owner Replied: We really appreciate you taking the time to leave Silver Star Motors this awesome review, thank you!
Google Review
- October 12, 2022
Great service team. Got me in and out very quickly. Would definitely come back for service.
Response from the owner Replied: Ravi, your review means so much to us here at Silver Star Motors! Thank you for taking the time to share how you enjoyed the service our crew provided. We look forward to welcoming you back again next time!
Google Review
- October 11, 2022
Sales were great but I had issue with service/repair department. I appreciate that I had to send in my GLE350 for an urgent repair due to engine fan malfunction, and team there accommodated my last minute request.Here is the what I am struggling with:1) They replaced the engine fan but it wasn't...
Google Review
- October 11, 2022
DealerRater Review
- October 10, 2022
Jacqueline is very accommodating and helpful. The chip shortage made it hard to get some features in the vehicle like power seats and power lift gate but she made sure we get it on our car. i would recommend her if you are planning to get your new vehicle.
Google Review
- October 08, 2022
Google Review
- October 08, 2022
Google Review
- October 08, 2022
Google Review
- October 08, 2022
Google Review
- October 07, 2022
Google Review
- October 07, 2022
Silver Star Motors is truly a five star dealership. Whether it be for sales or service you’re still treated with the same courtesy and respect that you would expect from a car dealership. I’m sure the entire staff is fantastic but I’d like to give a personal shout out to Stavros Kaltsios (Sales...
Google Review
- October 06, 2022
Google Review
- October 06, 2022
Went in to have my windshield replaced on a Monday. When I got it back on a Saturday it leaked heavily. When I called back on Tuesday to bring it in so that the issue could be addressed. I was told that they couldn’t look at the van until Friday. I would assume as this seems like an installation...
Google Review
- October 06, 2022
Excellent customer service. Faith is not only knowledgeable and professional. Her customer service goes beyond. All 10s
Google Review
- October 06, 2022
Google Review
- October 06, 2022
Google Review
- October 06, 2022
Very bad serviceWorse dealer ever
DealerRater Review
- October 06, 2022
Excellent customer service! Jacqueline is not only a true professional and knowledgeable about the Mercedes’ options with her customers. She goes beyond to ensure her client has the best car suited for him or her. This is my 6th Mercedes and I will continue to give her my business. Jacqueline you’re...
Google Review
- October 06, 2022
I would recommend service advisor Firsy Molina, he provided great customer service at Silver Star Mercedes Queens.
Google Review
- October 05, 2022
Google Review
- October 05, 2022
Superlative customer service and thanks again for the great experience.
Google Review
- October 05, 2022
Google Review
- October 05, 2022
Google Review
- October 02, 2022
Very pleased with SILVER STAR. I usually have my car serviced out East but decided to go here as it was closer. Very glad I did.
Google Review
- October 01, 2022
Google Review
- October 01, 2022
Exellente service. Love it. Thank you Carlos for your help
Google Review
- September 30, 2022
Google Review
- September 30, 2022
Google Review
- September 30, 2022
Excellent service. The dealer found the car that I needed and gave me very good deal.
Google Review
- September 30, 2022
Google Review
- September 30, 2022
This was my first time there but it will not be my last. I Googled the nearest Mercedes-Benz dealer and this one on Northern Boulevard came up as I exited the 59th Street Bridge. It was very late in the day it was one technician left on site but they took care of me. Apostle handled the transaction...
Google Review
- September 30, 2022
Google Review
- September 29, 2022
Google Review
- September 29, 2022
Google Review
- September 29, 2022
Very courteous sales associate on the counter
Google Review
- September 28, 2022
Google Review
- September 28, 2022
The staff are friendly and provide you Great service. The wait time is minimal. The waiting room is comfortable.
Google Review
- September 28, 2022
Google Review
- September 26, 2022
Google Review
- September 26, 2022
Google Review
- September 25, 2022
Nicholas was very helpful and made the process easy and fast. We were able to get everything set up beforehand. By the time I went to the dealership I was out and in my new car within an hour. It was such a nice change from spending the day waiting at the dealership as we became accustomed to...
Google Review
- September 25, 2022
Google Review
- September 25, 2022
Google Review
- September 24, 2022
Getting terrible. I've been at this dealership for 16 years. It was always easy to get in with your car for service. Sometimes even with no appointment. Usual waiting time for advizer was no more than 10 min. Today o was shocked. Came at 10:10 and waiting already for 50. What is wrong with service?...
Response from the owner Replied: Thank you for sharing this feedback! We appreciate your business and we hope to see you again at Silver Star Motors.
Google Review
- September 23, 2022
Great service
Google Review
- September 22, 2022
Google Review
- September 22, 2022
Google Review
- September 21, 2022
Google Review
- September 20, 2022
Yelp Review
- September 20, 2022
I would give them a zero if possible. I drove 2 hours to test drive a car, and once I liked it, they said it was sold.  This place should be shut down immediately for all the bad business practices I had to deal with today.
Google Review
- September 19, 2022
Google Review
- September 19, 2022
Google Review
- September 17, 2022
We casually stopped by and Ahmed helped us. My husband I were going to wait and come back but the purchase was inevitable. We felt we needed to look no further. Ahmed took his time and really showed care for us. We didn’t feel like we were just a number he was not pushy at all. We ran into a...
Google Review
- September 17, 2022
Google Review
- September 16, 2022
Horrible service. When I found out that my car was still not "worked on" after being there for 4 days I asked for it to be returned back as is and will be taking it to another shop.
Google Review
- September 16, 2022
Google Review
- September 16, 2022
Google Review
- September 16, 2022
Google Review
- September 15, 2022
Yelp Review
- September 15, 2022
IF I could give "0" stars that's what I would give Sliver Star Motors! This is by far the worst  Mercedes dealership that I have dealt with ever! So lets start with it took me a month to get an appointment for brake repairs that was a recall, however I was told that they weren't and that I would be...
Google Review
- September 14, 2022
I had a great experience with Silver Star Motors Sales and Finance Team! Everyone was very knowledgeable, friendly, patient and professional. The entire process was pretty smooth and efficient. Alex was extremely helpful and professional. He took his time to show me all the features of the car etc...
Google Review
- September 14, 2022
Google Review
- September 14, 2022
Google Review
- September 13, 2022
Ahmed was a very professional and knowledgeable employee. He helped us through the process seamlessly and was very transparent throughout.
Google Review
- September 10, 2022
Google Review
- September 09, 2022
Do not buy a car from this dealership!! Worst customer service ever!! Temporary license tags expires and no one cares to follow up or keep you informed. The person you by the car from goes on vacation. No one follows up on behalf of him, no phone calls, you chase them only to hear that it is the...
Google Review
- September 07, 2022
Google Review
- September 07, 2022
Google Review
- September 07, 2022
Special shout out to Faith at Silver Star, she was wonderful. I told her that my car’s service had to be completed by 2pm because I had to pick my kids up from school. She made sure the car was ready by 1pm.
Google Review
- September 07, 2022
Absolutely great service. My advisor Faith is awesome
Google Review
- September 06, 2022
Google Review
- September 06, 2022
Google Review
- September 03, 2022
Google Review
- September 03, 2022
Always receive the best service here. I can't say that for other locations. Carlos is always professional and attentive to my concerns or questions. My car is always service to perfection with the initial problem being resolved. Overall a great place with good people.
Google Review
- September 02, 2022
Google Review
- September 02, 2022
Google Review
- September 01, 2022
Google Review
- September 01, 2022
They are very professional. I am very happy with there service. I will recommend everyone.
Google Review
- August 30, 2022
Google Review
- August 30, 2022
Google Review
- August 30, 2022
Google Review
- August 29, 2022
Google Review
- August 29, 2022
Google Review
- August 29, 2022
Google Review
- August 29, 2022
When I showed up for my appointment at 7:20 The Flash I've been flooded from the previous hurricane weather. They greeted me with a smile and gracious the best that they can do under the circumstances. I'm from Florida and I needed to get service A done, they attended me and I got out of there in a...
Google Review
- August 28, 2022
One of a kind dealership. Best inventory I have ever seen. I have to mention an amazing guy TIMUR that we were dealing with. Great treatment, quick, easy, willing to work with you, your budget and your needs, I got exactly what I wanted, we work out a great deal! The guy AL that helped with...
Google Review
- August 28, 2022
Google Review
- August 27, 2022
Google Review
- August 25, 2022
Pricing at the dealership was fine. I’m in Massachusetts and I bought a Mercedes from them because of pricing. After the sale a few items were owed, a key, touch up paint and a plastic seat adjuster. Service after the sale was horrible. Took 5 months to receive two of the items after calling every...
Google Review
- August 25, 2022
Went to @silverstarbenz for a airbag recall. They did. Nothing!!! Sent me home with no airbag and said nothing. I hit a bump and the steering wheel face came off and I had no airbag. SMH!!! Deplorable!! What if I had crashed??
Google Review
- August 24, 2022
Terrific, as always - Vlad and the team are real pros!
Google Review
- August 23, 2022
Google Review
- August 23, 2022
Google Review
- August 22, 2022
Went in for a quote on a lease, clearly they thought it was my 1st car buying experience. The lease price quoted was astronomical and a clear blatant attempt to rip me off. The dealership is not to be trusted, I wouldn't recommend buying a car here...
Yelp Review
- August 22, 2022
Not even worth 0 stars. Bought my car in September of 2020, the day I picked up my car, the engine had problems. I asked to exchange my car in for a new one but they wouldn't agree to it. Ever since then, over the next few months I had to take my car in for many different reasons being the engine...
Google Review
- August 19, 2022
Honest and professional service from Richard led to a good deal that we’re all happy with.
Google Review
- August 17, 2022
I have been going to silver star motors for years, from the time I got my first MB 2000 ML 430 they always showed me love, yesterday I took my GL in for service, and it was a miscommunication on how long it will take, I mention that I have an appointment, that very important, and the superstars...
Google Review
- August 17, 2022
Google Review
- August 17, 2022
Google Review
- August 17, 2022
Excellent service. This is my second time purchasing a vehicle thru silver star and I love it. I would definitely recommend silver star motors.
Google Review
- August 16, 2022
Google Review
- August 15, 2022
Great service!! Super knowledgeable! They really know their cars.. they presented all of the options to purchase the car.
Google Review
- August 15, 2022
DealerRater Review
- August 14, 2022
Hypocritical, interest oriented, love to play social framework trick, disrespectful. Don't do business with this person.
Google Review
- August 14, 2022
Google Review
- August 13, 2022
The attention to customer service and detail is what brings me back! Dawn, Al, Alex and Mo are great!
Google Review
- August 13, 2022
Google Review
- August 12, 2022
Very good 👍 business! An professional 👏 service. People friendly service and communication skills excellent 👌. DR.SHAHID WARRIOR OF ALLAH BKNY ❤️
Google Review
- August 12, 2022
Google Review
- August 11, 2022
Worked with Johnson to purchase an E Class. The service I received was nothing but superb. All the employees at Silver Star were attentive and truly knowledgeable about the cars they are selling. No gimmicks, hidden fees, or games. I’ve dealt with various dealerships throughout the years and I...
Google Review
- August 10, 2022
Although service center was crowded.The service advisor was very helpful & patient explaining repairs. Vlad also suggested follow up recommendations for my vehicle. 5 stars thank you
Google Review
- August 10, 2022
Cars.com Review
- August 09, 2022
I’ve had have The most horrible experience with this dealership. I’ve owned 3 different Mercedes models, 2 of them purchased at Smithtown and Massapequa MB USA branches which I have no complaints about. The last one ( where I got my Mercedes GLE 350) was the Silver Star MB LIC location which turned...
Yelp Review
- August 09, 2022
I've had have The most horrible experience with this dealership. I've owned 3 different Mercedes models, 2 of them purchased at Smithtown and Massapequa MB USA branches which I have no complaints about.The last one ( where I got my Mercedes GLE 350) was the Silver Star MB LIC location which turned...
Google Review
- August 09, 2022
I’ve had have The most horrible experience with this dealership. I’ve owned 3 different Mercedes models, 2 of them purchased at Smithtown and Massapequa MB USA branches which I have no complaints about.The last one ( where I got my Mercedes GLE 350) was the Silver Star MB LIC location which turned...
Yelp Review
- August 08, 2022
I've brought my vehicle here numerous times for work. I think over $20,000 was spent here between all the work. Thank goodness for warranty covering almost all of it. My service advisor Cindy is just awesome. She is responsive in answering questions and scheduling me in. In all my visits there the...
Yelp Review
- August 08, 2022
It's 11:31 on a Monday and I've been calling this guys literally from 9AM this morning about a tow that occurred yesterday to this dealership. As per website they are open on Mondays from 9AM. I tried every number from sales, to service to part. 2 hours and 33 minutes now, literally not once did...
Google Review
- August 06, 2022
Google Review
- August 06, 2022
Google Review
- August 06, 2022
They are very helpful.This is my 2nd time working with Silverstar Mercedes. It was excellent working with their team. They gave me the car thatfits my needs and they always made sure I am happy with my purchase. Thank you Mr. Ahmed for all the help. Thank you for answering all my questions and...
Google Review
- August 05, 2022
Google Review
- August 05, 2022
These guys are the best in the business. I’ve purchased several cars in the past - this experience has been my best. They’re transparent in every step of the way. Really appreciated doing business with each of them. Moe, Al, Matt, and Ahmed - thank you!
Google Review
- August 04, 2022
Google Review
- August 04, 2022
worst mercedes all around tri-boro. yes experience make we type this reviews. as a every 3 years own a new s class top full guy for 10 years this guys next to me but i keep drive to manhattan mercedes fairfield Mercedes Westchester recedes prestige mercedes jersey. any tie i stop here i got...
Google Review
- August 04, 2022
Google Review
- August 02, 2022
DealerRater Review
- August 02, 2022
Victor was incredibly knowledgeable and helpful, especially with me having little to know deep insight into the car financing process. He guided me from A-Z on what options were available to me and was super patient with my decision making time frame…he also helped me weigh out which options would...
Google Review
- August 02, 2022
The worst ever. While I dropped my luner vehicle to silverstar there was no damage, hours after I dropped the vehicle they charged huge amount to my credit card for damages which I had no idea. Its a scam. Manager is involved there. They make there own story.
Google Review
- August 02, 2022
You guys are so horrible I will never come again
Google Review
- August 01, 2022
Google Review
- August 01, 2022
Stavros was amazing. He was very helpful and I would recommend this showroom to anyone.
Google Review
- August 01, 2022
Google Review
- July 31, 2022
It’s very hard to get 5 stars from me, but Silver Star Motors managed to get one. The team at Silver Star is friendly and is determined to gain and retain you as a customer. Keep in mind, my reviews are honest…… so although they are easy to work with, they are still car sales people. My go to guy is...
Google Review
- July 29, 2022
Google Review
- July 29, 2022
Google Review
- July 29, 2022
Waited an inordinate amount of time to have a loaner released to me.Was extremely overcharged for an oil change, wipers, and air filters.Did not complete all of the items on the recall, so I need to return again.Was told that the car would be cleaned but was not cleaned totally in the interiorThe...
Google Review
- July 28, 2022
These guys are thorough professional. I live in Massachusetts and bought the car from them based in NY. It was a smooth process and handled very respectfully and professionals. Delight to work with. Would buy again from them at a heartbeat !!
Google Review
- July 28, 2022
Was in the market for a new car and Johnson was able to provide us with wonderful service. He was extremely patient, knowledgable, and understanding. We’ve asked many questions and he was able to help us answer them all and show us the available cars tailored within the budget and specific...
Google Review
- July 28, 2022
Good experience.
Google Review
- July 28, 2022
SILVER STAR SERVICE DEPARTMENT SUCKS. GENERAL MANAGER AND SERVICE DIRECTOR ARE RUDE. THEY DAMAGED MY G63 AMG BY SCRATCHING UP THE WRAP IN THE CAR WASH AFTER I SPECIFICALLY REQUESTED THEM NOT TO WASH THE CAR AND DAMAGED ONE OF MY WHEELS AND RIPPED A TIRE. THEN PROCEEDED TO REFUSE TO REMEDY THE ISSUE...
Google Review
- July 28, 2022
Service Center Not recommended disrespectful management and unfair business practices. Terrible experience. If you want your vehicle damaged after terrible service this is the place to be. Dealership and service center is privately owned and not a corporate location so management does not care...
Google Review
- July 27, 2022
Efficient,and freind fast servicem
Google Review
- July 25, 2022
Google Review
- July 24, 2022
Google Review
- July 22, 2022
Google Review
- July 22, 2022
Google Review
- July 21, 2022
Google Review
- July 21, 2022
Absolutely loved the service here! Very quick and precise with their work. Thank you Carlos! Definitely will be coming back here again
Google Review
- July 20, 2022
Google Review
- July 20, 2022
I would like to say I was very pleased with the service advisor very efficient
Google Review
- July 20, 2022
All staffs front to back are very accommodating and pleasant. My new service advisor Apostol is very much attentive and willing to listen to my inquiries lead me to right person took care of my concerns without any hesitations.
Google Review
- July 19, 2022
Google Review
- July 19, 2022
Silver Star Motors, Located In Queens Was Absolutely The Right Place For Me To Go To, They Were Onpoint With My Benz, Mr. Apostol Was Very Professional And At The Same Time Was Very, Very Humble, Overall I Left Very Satisfied, And I Would Definetely Take My Vehicle There Whenever I Need Servicing My...
Google Review
- July 19, 2022
Google Review
- July 18, 2022
Google Review
- July 18, 2022
Google Review
- July 18, 2022
I had an amazing experience with silver star motors!!! I would recommend everyone to come purchase their car here. Stavros was AMAZING!!!!! And I also received help with someone name Peter, he was amazing as well. They both took car of me. My first experience in a dealership was horrible. But coming...
DealerRater Review
- July 18, 2022
Excellent customer service, they look for the best price and deal, they take care of all customers
Google Review
- July 17, 2022
I wish if there are 10 starts insert of 5, this dealership the deserve 10 starts. I have to deal with salesman name Ahmad he is very honest and very communicative person, I felt very comfortable dealing with him. I highly recommend this dealership.
Google Review
- July 16, 2022
Google Review
- July 15, 2022
Many thanks to Silver Star and salesperson Johnson Lin. Johnson showed great expertise and knowledge and helped me with my purchasing process. Johnson explained everything thoroughly and solved any issues that arose. Drove off the lot with a GLA35 AMG and a smile on my face.
Google Review
- July 15, 2022
Google Review
- July 14, 2022
Google Review
- July 14, 2022
Google Review
- July 14, 2022
Google Review
- July 14, 2022
Google Review
- July 12, 2022
Google Review
- July 12, 2022
Was here to try to buy a Mercedes’. Was treated very bad since no one did not even approach us and when we approached a sales man he was very rude. I recommend for you not to come here. Went to rallye motors and was much happier there.
Google Review
- July 12, 2022
Google Review
- July 11, 2022
Silver star has provided me with great service, I leased my first car with the help of Johnson Lin. I went to so many MB dealers before but he was able to get me exactly what I was looking for and got me a great deal, he took care of everything I would highly recommend him. He has been terrific! As...
Google Review
- July 11, 2022
Google Review
- July 11, 2022
Google Review
- July 11, 2022
Google Review
- July 11, 2022
Google Review
- July 11, 2022
Nash Bais doesn't know how to talk with the customers!! He is Rude !! We were doing a deal , and when we spoke in purpose thing he start talking in a tough way and he hang up the phone in my Face!!He has to get retired better than his bad attitude
Google Review
- July 11, 2022
Horrible customer service.I spoke to a representative Nash Bais and he was not helpful at all and he shut the phone in my face and didn’t give me a chance to speak, I tried contacting a higher authority to explain what happened, even they didn’t care to do anything about it, they don’t show any...
Google Review
- July 11, 2022
Farrah & Chris Marte were an absolute pleasure to work with. It's no secret that the car market is an absolute mess right now. Leases are up from 1% to 2% (double!) over the course of just a few years, and when you finally swallow that very tough pill, you now need to wait 8 months for a car!...
Google Review
- July 09, 2022
Today I’m so happy, got Mercedes Benz GLC 300 from Silver Star Mercedes Benz Dealership. My salesperson Mr. Robert was just awesome. He makes my dream come true. God Bless. Thanks
Google Review
- July 09, 2022
Google Review
- July 08, 2022
Google Review
- July 06, 2022
Google Review
- July 06, 2022
Google Review
- July 05, 2022
Google Review
- July 04, 2022
Google Review
- July 03, 2022
Google Review
- July 03, 2022
Google Review
- July 02, 2022
Google Review
- July 02, 2022
The manager of the service center should get fired.she gave me a dirtiest car as a loaner and wasn’t even bothered about it.racist,irresponsible,manners-less.please find a another service center.don’t waste your money and lose your dignity. I have pictures of the dirty car but I am unable to upload...
Google Review
- July 01, 2022
Google Review
- July 01, 2022
Google Review
- July 01, 2022
I am over 60 and have bought and owned many cars in my life. I have my share of experience of both the good and bad car salespersons. I recently bought a Mercedes GLB 250 4 Matic from Silver Star Motors and I have had one of the BEST experience from Johnson Lin at the dealer. He is by far the best...
Google Review
- July 01, 2022
My family was looking for a Polar White GLE 350 so I went online and had three dealerships around my area contact me. Johnson Lin from Silver Star had the vehicle that we wanted with the options that we wanted. He was courteous and answered all the questions we had. The buying process was as smooth...
Google Review
- July 01, 2022
Google Review
- July 01, 2022
DealerRater Review
- July 01, 2022
She knows what you want and she is personable and efficient. Awesome dealer. Thank you Jacqueline!
Google Review
- July 01, 2022
Fair prices and great customer service!
Google Review
- June 30, 2022
DealerRater Review
- June 30, 2022
This is the second Mercedes we leased . Excellent customer service. Jacqueline Chait is the best. Patient, expertise.knowledgeable, accommodating. This is the place to lease or buy your Mercedes. Very pleased with her service.
DealerRater Review
- June 29, 2022
I live in the south and it was hard for me for find a low mileage Benz at a good price. I searched online and found one at Silver Star Motors in NYC. Initially I had a lot of apprehension because I’ve never bought a car so far away. I found Mr. Babb to be very professional and friendly. He did a...
Google Review
- June 28, 2022
Google Review
- June 28, 2022
Google Review
- June 28, 2022
My service advisor Homero was a pleasure to work with He was very helpful and honest and accommodate all my requests answered all my concerns He was not pushy or try to give me the hard sell There were no surprises and the price quote was right on as we agreed
Google Review
- June 28, 2022
Google Review
- June 27, 2022
I had a scheduled meeting which it’s more than an hour from my house and they canceled when I arrived!They were very unapologetic and rude about it being not a big deal even though the whole ordeal took more than 2 hours!
Google Review
- June 27, 2022
Worst possible customer service! Never going back, unfortunately they do not value people and their problems, they ignore and leave you having to take time to come in more than once. Worst individuals sitting in the front of the service department, they are so ignorant not being able to justify...
Google Review
- June 27, 2022
Google Review
- June 27, 2022
I would like to thank you Jacqueline Chait for the outstanding help and easy processing with me getting a brand new MercedesShe easy to follow, made the whole process so effortless. She excel at her job and customer service.I will definitely recommend her to all my friends and family.Nowadays it’s...
Google Review
- June 27, 2022
5 star to Mr Stavros Kaltsios a very nice man, lots of patience, a very kind and helpful. I completely recommend him as a Sales Consultant. Thank you so much Brother. Hope to see you soon…
DealerRater Review
- June 27, 2022
I would like to thank you Jacqueline Chait for the amazing help with my car.
Yelp Review
- June 27, 2022
WORST CUSTOMER SERVICE! I've been to this dealership twice this month because they did not fix my problem the first time. it's very upsetting to have to have to come here TWICE! Both times have been the worst possible customer service. not only did I spend more than an hour each time picking up/...
Google Review
- June 26, 2022
This dealership is awesome; purchased my Benz from the comfort of my home; went in signed the necessary paperwork and out the door I left with my very own Silver Star! The service department will go above and beyond to ensure that you and your Benz are very well taken care of; met with my service...
Response from the owner Replied: Thank you for the review about your experience. We are happy to have and keep you as a client. It is our goal for your experience to always be like this, and thanks for letting others know by writing your review. - Roger Baichan
Google Review
- June 25, 2022
Leased my GLE with Richard. It was 100% through the phone, went in and picked up my new car! Easiest and fastest car shopping Ive ever done. Thank you!
Google Review
- June 25, 2022
Service today was prompt and professional
Google Review
- June 25, 2022
Great Service!!In and Out even on a busy Summer Saturday!
Google Review
- June 25, 2022
Google Review
- June 24, 2022
Google Review
- June 24, 2022
DealerRater Review
- June 24, 2022
Very courteous people; the facility is clean;the processing of docs from presentation of the product and financing is very simple and orientation of car’s features are very simple and comprehensible.
Google Review
- June 23, 2022
Google Review
- June 23, 2022
Google Review
- June 23, 2022
Google Review
- June 22, 2022
Google Review
- June 22, 2022
Google Review
- June 22, 2022
I would like to give a huge Thank You! To Rich Donoso.This is the 2nd time I got the privilege to work with him on a new car. I am truly satisfied with his service.Richard is the best and I’m looking forward to working with you again once my lease is up. I highly recommend anyone to go see him if...
Google Review
- June 22, 2022
Google Review
- June 21, 2022
Google Review
- June 21, 2022
Google Review
- June 21, 2022
Google Review
- June 20, 2022
Google Review
- June 19, 2022
Jay Dari is the man I had a very good experience leasing my car jay is very knowledgeable and professional he treated me like a family he’s always trying to accommodate your needs I willRecommend this dealership in heart beat .If you are planning to buy or lease a vehicle don’t hesitate this is the...
Google Review
- June 18, 2022
My sincere appreciation, gratitude & thanks to Christopher Marte for the superb service he provided to me. He went above and beyond to make my buying experience seamless. He did not only offer an Uber service to pick me up from home in NJ but also drove me to NJ in my new car because I was not...
Google Review
- June 18, 2022
Google Review
- June 16, 2022
Google Review
- June 15, 2022
Google Review
- June 14, 2022
Google Review
- June 14, 2022
La atención muy buena el servicio muy bueno
Google Review
- June 14, 2022
DealerRater Review
- June 14, 2022
We brought our car to get serviced here. During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it rained, the front wipers dragged across the windshield, leaving water streaks. Then I turn on the back wipers...
Cars.com Review
- June 14, 2022
We brought our car to get serviced here. During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it rained, the front wipers dragged across the windshield, leaving water streaks. Then I turn on the back wipers...
Google Review
- June 13, 2022
Google Review
- June 12, 2022
Google Review
- June 12, 2022
Jacqueline Chait of Silver Star Mercedes is the best car salesperson I ever had the pleasure of working with! My wife and I were a little on again off again with the purchase and Jacqueline was kind, patient, and promptly answered all questions and concerns along the way with zero “sales pressure”....
DealerRater Review
- June 12, 2022
Jacqueline Chait at Silver Star Motors is the most amazing salesperson to work with! She made my first car buying experience a fantastic one. I highly recommend her!!
Google Review
- June 08, 2022
Google Review
- June 08, 2022
I appreciate your quick response to an unforyI ate situation. I believe that your tech, whose name is Barry and if not I am sorry it was a hectic morning, was very friendly amd professional. Highly recommend this dealership!!
Google Review
- June 08, 2022
Extremely professional and courteous. It’s a very easy location to get to especially if you live in east Harlem or the upper east side of Manhattan. Everything about my service was explained clearly and easy to understand.
Google Review
- June 07, 2022
nice place nice salesman!
Google Review
- June 07, 2022
Google Review
- June 07, 2022
We've been to a few dealerships in NJ, Brooklyn and so far this location is our favorite. The ladies at the desk were nice, our rep Klint, is always very helpful and on this last visit we brought our GLE in thinking there was a problem and he fixed it no charge (clogged water line) and let us roam...
Google Review
- June 06, 2022
Realistic expectations from the start regarding the wait, which allowed for a great experience. Satified!l
Google Review
- June 06, 2022
Google Review
- June 05, 2022
Google Review
- June 05, 2022
Bought a mercedes metris from here. The entire sales process felt forced. Then 2 days of ownership the brakes start making a screeching noise. So i bring it back. Of course they cant find the problem….. i take the van back again and go to my personal mechanic, the rear rotors are warped and pads...
Google Review
- June 04, 2022
Great overall experience. Did everything over phone for the most part. Johnson was great, answered all my questions and was very communicative. Even checked on me after all was said and done. Will be coming back on my next lease
Google Review
- June 04, 2022
Google Review
- June 04, 2022
Come here all the time for any car needs. We love them!! My family and I bought multiple cars from them, they always have a good stock. They’re all so accommodating, everything is clean & taken care of for being in a building in queens, and management is great as well. Chris is the guy to go to! 🙌
Google Review
- June 03, 2022
Google Review
- June 03, 2022
Google Review
- June 03, 2022
Google Review
- June 02, 2022
Google Review
- June 02, 2022
We recently purchased a certified 2019 GLE 400 from the sales executive Stavros Kaltsios. He’s such a trustworthy gentleman. I have never dealt with a sales man like him. Such a genuine guy. I have had previous experiences with other dealers where I was being charged with so many hidden fees which I...
Google Review
- May 31, 2022
Google Review
- May 28, 2022
Google Review
- May 28, 2022
Honest and Fair dealership. Totally impressed and would recommend!
Google Review
- May 28, 2022
Excellent service, knowledgeable advisor, in and out.
Google Review
- May 28, 2022
Google Review
- May 27, 2022
Richard Richard Richard!!!!! Need to mention him three times!!!! SOOOOO patient and SOOOO nice guy ever.This is our first time buying car, stupid than ever, but he is very gentle and professional. And he take care of us as well, always with smiling face( that’s really important) also, he give us...
Google Review
- May 27, 2022
All went well but advised would be done in one day and returned to me ( valet service) same day. Not returned until next day and required call on my part.
Google Review
- May 26, 2022
Google Review
- May 25, 2022
Worst people when it comes to warranty, best people when they know you are paying. Don’t recommend at all. Worst dealership ever.
Google Review
- May 25, 2022
Google Review
- May 24, 2022
Beautiful place but very unprofessionalNever returned my call to purchase a sprinter
Google Review
- May 24, 2022
Came to silver star motor and met richard dinoso there, i was looking at c300 and was on budget. The car was so beautifully built. I went there for a couple times already coz the price wasn’t right. But richard dinoso kept trying hard to talk to his sales manager to work it out with my price and try...
Google Review
- May 24, 2022
Google Review
- May 23, 2022
We have been dealing with the Silver Star Mercedes dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic.As always, our Service Advisor, Vlad Osadchyi handled everything superbly. We saw him right after checking in and were given a...
DealerRater Review
- May 23, 2022
We have been dealing with the Silver Star Mercedes dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Advisor, Vlad Osadchyi handled everything superbly. We saw him right after checking in and were given a...
Google Review
- May 21, 2022
Google Review
- May 21, 2022
Google Review
- May 20, 2022
Google Review
- May 20, 2022
Google Review
- May 19, 2022
Google Review
- May 18, 2022
DONT BUY A CAR FROM THIS PLACE.
Google Review
- May 17, 2022
Faith best service advisor everHelpful, attentive and very professional.Thank you.
Google Review
- May 13, 2022
Horrible service. New sales manager thinks he’s a boss because he’s wearing a Rolex.
Google Review
- May 13, 2022
Google Review
- May 12, 2022
This is ridiculous. I do not have a CLA250. But somehow you guys are using my information and email.
Google Review
- May 12, 2022
Google Review
- May 10, 2022
I went to Silver Star for the first time this past week for a regularly scheduled service. I was blown away by the fantastic customer service. They open at 7 which allowed me to drop my car off before work. I checked in and was introduced to Faith, a service advisor, almost immediately. She was...
Google Review
- May 10, 2022
Google Review
- May 09, 2022
Google Review
- May 09, 2022
This dealership has been so helpful, especially Richard. As someone looking to buy a car with a lot of specifics in mind, Richard was very patient and answered all the questions my family and I had. Despite the shortages of new cars arriving for the GLC Coupes, he was able to find the perfect match...
Google Review
- May 08, 2022
Google Review
- May 07, 2022
Google Review
- May 06, 2022
Google Review
- May 06, 2022
Google Review
- May 06, 2022
Google Review
- May 06, 2022
Google Review
- May 06, 2022
Google Review
- May 05, 2022
I don't typically write reviews but I have to on this one... Extremely rude salesperson and terrible buying experience. They quoted me a crazy high amount compare to other dealerships, they tried to screw me over interest rates and sold my car to someone else that I had deposit on. Worked out...
Google Review
- May 05, 2022
Service with a smile by Faith Ruiz! Loved the Lyft service to and from the dealership.
Google Review
- May 05, 2022
Johnson was extremely helpful in helping me purchase my car 👍👍
Google Review
- May 04, 2022
Google Review
- May 03, 2022
Silver star Mercedes, It's very unprofessional. I took my car there because I got damaged by rats. I went back to pick up my car after they fixed fixed it and charge me $4000. My engine and battery covers was in my trunk my trunk they did not Put it back on. Thank God I looked and I let them know...
Google Review
- May 02, 2022
The service provided by Silver Star advisor Cindy Cassas was outstanding. Over the years when dealing with her she showed a great level of care and professionalism.Dr. Michael Horodniceanu
Google Review
- May 01, 2022
Google Review
- May 01, 2022
Google Review
- April 30, 2022
Very friendly staff
Google Review
- April 30, 2022
Google Review
- April 30, 2022
Google Review
- April 30, 2022
Google Review
- April 29, 2022
Google Review
- April 29, 2022
Google Review
- April 28, 2022
Google Review
- April 27, 2022
Just bought a brand new CLA 35 amg…. Best car buying experience! My sales guy Richard was top notch and would def recommend if your in the market hit him up!!Thanks for a great experience!!!
Google Review
- April 27, 2022
The salesman Florence Cai is very friendly, attentive and professional, I am very satisfied with this purchase.
Google Review
- April 26, 2022
Google Review
- April 26, 2022
Google Review
- April 26, 2022
The experience was great! The Service representative was knowledgeable, professional and helpful.
Google Review
- April 23, 2022
Google Review
- April 23, 2022
Google Review
- April 23, 2022
Google Review
- April 23, 2022
Tim was my salesman he was exceptional. He did Everything to make sure I left with my dream car. & made sure I got a great car payment rate within my budget. I’d recommend it %100
Google Review
- April 22, 2022
Google Review
- April 21, 2022
Google Review
- April 20, 2022
Google Review
- April 20, 2022
Google Review
- April 19, 2022
Google Review
- April 18, 2022
Google Review
- April 17, 2022
Google Review
- April 16, 2022
Google Review
- April 16, 2022
Excellent service! Thorough ,professional and cordial. Johnson Lin is excellent at his job.
Google Review
- April 15, 2022
5 stars to Faith Ruiz in the service department and a guy who repairs Smart cars!!!
Google Review
- April 14, 2022
Google Review
- April 14, 2022
Google Review
- April 14, 2022
Vlad and team helped me when others simply refused to Thank you
Google Review
- April 14, 2022
Google Review
- April 14, 2022
Google Review
- April 11, 2022
The service was excellent, very well organized, and I was attended to quickly. Richard Donozo was a really good seller. I recommend him when you come to silver star motors.
Google Review
- April 11, 2022
Google Review
- April 11, 2022
Google Review
- April 09, 2022
I bought a 2019 certified S class Mercedes with bad rims and tires I took it back they repaired the rims and put bad tires back on the car. I sent pictures but didn’t get any response one tire blew out the other tire was dry rot and cracked about 3 inches long in the sidewall one back tire on the...
Google Review
- April 09, 2022
Google Review
- April 08, 2022
Google Review
- April 08, 2022
Google Review
- April 07, 2022
Google Review
- April 05, 2022
Google Review
- April 05, 2022
Great and fast customer service. Jacqueline is the best sales person ever. Carlos Mejia is also great as well. Just went in for service he provided me with amazing service I didn’t wait too long for my car everything was smooth. Thank you!
Google Review
- April 04, 2022
Absolutely horrible with the staff at service - hung up the phone on me twice because I called to ask about the status of my car.
Google Review
- April 01, 2022
I worked with Liri to get a new car since my lease ended. She was so kind, checked in frequently. I absolutely had the best experience. Thanks to Liri
Response from the owner Replied: Rackel, we are happy to have you as a client and glad you loved your experience with Liri! Please let us know if you need anything in the future.
Google Review
- April 01, 2022
Google Review
- April 01, 2022
Carlos Mejia is the worst service advisor and real scamer
Google Review
- April 01, 2022
My service advisor Vlad was the absolute best. The service, knowledge and professionalism was top tier. He took the time to explain and educate me on concerns I had during my visit. Highly recommend Silver Star Motors best Mercedes Benz dealer I’ve ever dealt with.
Google Review
- March 31, 2022
Google Review
- March 31, 2022
Google Review
- March 30, 2022
Google Review
- March 30, 2022
Google Review
- March 29, 2022
Jacqueline in Sales and Carlos in Service have both made my experience as a Silver Star customer superb. They always make sure that my car is well taken care of and occasionally check up on me outside of my appointments. As a first time customer, I couldn’t ask for a better experience.
Response from the owner Replied: Ruslyn, Welcome to the Family!
Google Review
- March 29, 2022
Response from the owner Replied: Arthur, thank you for the 5 Stars!
Google Review
- March 29, 2022
Response from the owner Replied: Your perfect rating is appreciated!
Google Review
- March 29, 2022
The advisor did a great job
Response from the owner Replied: Regina, we are happy to assist! Let us know if you need anything else!
Google Review
- March 29, 2022
Google Review
- March 29, 2022
Google Review
- March 29, 2022
Response from the owner Replied: Alex, Your 5 Star rating means allot to us! Let us know if you need anything in the future!
Google Review
- March 29, 2022
I want to first say “To God be the Glory”!My sales person was Victor Babb and he is awesome. I live in Pennsylvania and he made sure that my purchase was seamless. He was more than professional and made me feel like I was a VIP client. I will definitely be recommending people to go to this...
Response from the owner Replied: Katrina, your detailed review will help others and we could not thank you enough for coming all the way from Pennsylvania to purchase your new car!
Google Review
- March 29, 2022
Response from the owner Replied: Steven, thank you for the perfect rating!
Google Review
- March 29, 2022
Google Review
- March 29, 2022
Response from the owner Replied: Jose, we are grateful for your perfect rating!
Google Review
- March 29, 2022
My exprience with Silver Star Motors was awesome, I arrived at my appointment time and was taken cared of as soon as I got to the customer service. I rate them at 4 1/2 stars.
Google Review
- March 29, 2022
Google Review
- March 27, 2022
(Translated by Google) exiland(Original)exiland
Response from the owner Replied: Thank you!
Google Review
- March 26, 2022
I made an appointment for 9:40am for 1 tire change. The car wasn’t ready until 3:00pm, I was told that my car was given a complimentary wash. I get there and wait about 10 minutes to receive my car and once they bring me my car I notice that it’s even filthier. I asked the guy that handed me my keys...
Google Review
- March 22, 2022
I’ve used their service dept with valet twice. The first time they were no show for pick up. When I finally called they rescheduled me for the next day. They second time they picked my car up on a Friday, 2 hours late. I got no updates unless I called several times. My car needed a charcoal filter...
Google Review
- March 22, 2022
Response from the owner Replied: Syeda we are grateful for the 5 Stars!
Google Review
- March 22, 2022
Carlos M., my Service Contact person, was extremely professional, courteous and specially attentive to my concerns.
Response from the owner Replied: Loreto, we appreciate having you as a member of the family!
Google Review
- March 22, 2022
Quick and easy service!
Response from the owner Replied: Jonathan, we appreciate your review and you as a client!
Google Review
- March 22, 2022
Response from the owner Replied: Christopher thank you for the perfect rating!!
Google Review
- March 22, 2022
Response from the owner Replied: Sandy, your 4 star rating is appreciated, please let us know how we can get 5 next time, email me at rbaichan@silverstarny.com - Best Regards, Roger
Google Review
- March 22, 2022
Response from the owner Replied: Michael thank you for your perfect review!
Google Review
- March 22, 2022
Response from the owner Replied: Jonathan, please reach out to our Customer Service Manager Erica egarcia@silverstarny.com ; we would like to hear about your experience!
Google Review
- March 22, 2022
Response from the owner Replied: Abu thank you for the five stars!
Google Review
- March 22, 2022
Response from the owner Replied: Rosa, thank you for your amazing rating!
Google Review
- March 22, 2022
I waited for several hours to get my tire sensor fixed for $200+ and my tire sensor issue wasn’t even corrected.
Google Review
- March 22, 2022
Response from the owner Replied: Bujar thank you for the 5 Star rating!
Google Review
- March 22, 2022
I'm usually in the parts department, the guys there are the best of the best!
Response from the owner Replied: Dave we value you like all of our clients. Thanks for being part of the family!
Google Review
- March 22, 2022
Response from the owner Replied: thank you for your review, if you don't mind can you please email our Customer Service Manager, Erica Garcia on how we can get this to 5 Stars next time? egarcia@silverstarny.com
Google Review
- March 15, 2022
Response from the owner Replied: Deidra thanks for the perfect review!
Google Review
- March 15, 2022
Stavros is the best !
Response from the owner Replied: We are grateful to have Stavros as an advisor as well as you as a part of the family! Congratulations!
Google Review
- March 15, 2022
Response from the owner Replied: Tracey high five for the five stars!
Google Review
- March 15, 2022
Google Review
- March 15, 2022
Returned the car not recognizing that the tires were significantly below their required pressure levels. However, the Service Associate personally drove the car to service and got the problem fixed.
Response from the owner Replied: Hello Harry,Thank you for bringing this to our attention. While we are happy to hear our staff stepped in and addressed the issue with your tires, we will certainly use this as an opportunity to learn and improve as we move forward. If there is anything else we can do for you, please reach out!
Google Review
- March 15, 2022
Google Review
- March 08, 2022
Google Review
- March 08, 2022
Very unprofessional team. I asked for my car’s engine to be looked at, and not only did they NOT fix the problem the first time, but they were letting me go without completely checking the engine. Then, I had to go back and ask the receptionist (who was rude and didn’t have a clue what to do) to...
Response from the owner Replied: Thank you for the commentary Ms. Gordon. I cannot locate you in our system, would it be possible that you contact myself or our Customer Experience Manager, Erica Garcia - Thank you, Chris Ambrico Service Director
Google Review
- March 08, 2022
I made a last minute appointment at Silver Star Mercedes on a Saturday no less. I had never been to this dealership before so I was surprised they took me in right away. I was assigned to Carol Morin in Service. I brought it in to have my console looked at to be fixed. The part needed to be...
Response from the owner Replied: Sally your detailed review will help show other clients like yourself the attention to detail we give here at Silver Star Motors. Let us know if you need anything in the future!
Google Review
- March 08, 2022
Google Review
- March 08, 2022
Had a pleasant experience, first with representative Heather who pushed back my appointment on same day at my request. On arrival, for a first year car checkup, representative Carol kindly walked me through the process and gave sound advice on a policy coverage, that was beneficial.
Response from the owner Replied: Emery, thank you for sharing!
Google Review
- March 05, 2022
I visited on 2/06/22. Carol was excellent
Google Review
- March 05, 2022
Arrogant sales personnel, and poor customer service.
Google Review
- March 05, 2022
Response from the owner Replied: Thank you Dr Howard!
Google Review
- March 05, 2022
Professional and courteous staff; what I would expect from a Mercedes Dealer.
Response from the owner Replied: Marc your review will help others and we are thankful for your business!
Google Review
- March 05, 2022
I searched the entire country for this vehicle. My sales rep, Stavros went over and above to help make the deal happen. Silver Star worked with me to arrange my own financing. Ended up getting the car for a great price at a great rate. Flew from Ohio to sign the papers and have it shipped back. ...
Response from the owner Replied: Rob, thank you for coming from Ohio, and it was a pleasure working with you! Congratulations on your new Mercedes Benz
Google Review
- March 05, 2022
Response from the owner Replied: Cheyenne, thank you for the 5 stars!
Google Review
- March 05, 2022
Response from the owner Replied: Teli Thank you!
Google Review
- March 05, 2022
Carol is amazing. I came in with my S class and explain my issue. She quickly assess the problem, contacted a technician to fix my anti freeze issues. I was on my way in under 30 minutes.
Response from the owner Replied: Lauren your review is appreciated. Thank you for being the best part of Silver Star Motors!
Google Review
- March 05, 2022
Great place to service your Mercedes. Simple appointment process, very little wait time and good service advisors.
Response from the owner Replied: Rhofa thank you for the perfect rating!
Google Review
- March 05, 2022
Response from the owner Replied: Nakeya, we appreciate you sharing your feedback. We looked up your name in our system and have not seen a recent service or sales visit. We want to make sure you are leaving feedback for our location on 36-11 Northern Blvd in Long Island City, NY. Can you kindly reach out to me by email and we can discuss this more? rbaichan@silverstarny.com
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Excellent service! Cindy is the best! Thank you
Google Review
- March 05, 2022
My husband and I had a wonder experience with Chris. He went above and beyond to help facilitate our purchase from afar. This Tennessee family highly recommends.
Google Review
- March 05, 2022
I dropped off my almost Brand new G63 AMG here for service....and i specifically asked them to not drive the car without me being present.....They agreed. When i came to pick up the car after 2 weeks my odometer told me that the car was driven for 60 MILES !!!these people are crooks and took my car...
Response from the owner Replied: Melvin, we appreciate you sharing your concerns. Can you please email me a copy/photo of the RO? We do not have any records of your G63 being here, and would like to get to the bottom of it. We value your vehicle and your remarks always regarding keeping your vehicle in our care while it is being serviced, so to hear this is concerning, especially since we do not have record of a visit for you. Please advise we are on 36-11 Northern Blvd, Long Island City, NY.. it could be possible this was done at a different location. My email is rbaichan@silverstarny.com, and I look forward to hearing from you. - Roger Baichan
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
I was overwhelmed by service rep options, so I did what the reviews told me to do, and that was book with Carol Morin. I was mentally prepared to simply get through the mundane task of getting my car serviced, but it set the tone for a day of self-care. Carol was professional, super personable...
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Response from the owner Replied: We appreciate your feedback, would you mind emailing me and we can talk about how we can get 5 Stars next time? Rbaichan@silverstarny.com
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Extremely fair pricing. No hidden fees or added costs. 90% of the process done through phone and email. Quick and painless. Highly recommend Silver Star Motors!!
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Richard was awesome to work with. He was very friendly and professional. I highly recommend anyone who wants to buy a Mercedes Benz to see him!
Google Review
- March 05, 2022
Google Review
- March 05, 2022
Response from the owner Replied: Thank you for choosing us!
Google Review
- March 05, 2022
An awesome service from beginning to signing the Contract. Smooth and transparent terms since you place your foot in Queens Silver Star Motors. Highly recommended to all my friends and family.
Response from the owner Replied: Ayman, Welcome to the Family!
Google Review
- March 05, 2022
Next day appointment..in & out in less than 2 hours..Prices are in line with all other Benz dealersAsk for Carol Morin she’ll take care of you..
Google Review
- March 05, 2022
Prompt service. Understood my concerns.
Google Review
- March 05, 2022
I worked with my salesman Richard Donoso to find an affordable, fully loaded Mercedes at a great APR. He went the extra mile and took care of everything for me- communicating with the insurance company and the DMV, understanding finance options, and how to utilize the features of my Mercedes. I...
Google Review
- March 05, 2022
Response from the owner Replied: Samy, high five for the five stars!
Google Review
- March 05, 2022
Response from the owner Replied: Mohammad, we are grateful!
Google Review
- March 05, 2022
The staff here are amazing. I had to come in with a sudden issue and Carol managed to squeeze me into her hectic schedule, was extremely professional and knowledgeable, and did her best to sort out the issue as fast as possible.Previously when I had a major accident, Faith was also stellar. She kept...
Response from the owner Replied: Sergui your review will be helpful to our valued clients. Let us know how we can assist again in the future!
Google Review
- March 05, 2022
Carol was great to work with. Extremely knowledgeable and to the point. Didn't try to upsell me on anything and got me out of there fast, as the shop didn't know I was waiting for the car. I would recommend her and this service team to anyone and look forward to my next experience with Carol.
Response from the owner Replied: Johnny, we look forward to working with you and for you again! All the Best!
Google Review
- March 05, 2022
Response from the owner Replied: Kathleen, we value you as a member of our Silver Star Family!
DealerRater Review
- February 18, 2022
Bad car sold to me!!!! I bought a vehicle with this dealership in August 2021 and in September of the same year I woke up one day and my GLA 250 couldn’t start and all the svc lights came on. Called my salesperson Victor Babb who was nothing but Rude and unprofessional to me. Needless to say that I...
Yelp Review
- February 18, 2022
Bad car sold to me!!!!I bought a vehicle with this dealership in August 2021 and in September of the same year  I woke up one day and my GLA 250 couldn't start and all the svc lights came on. Called my salesperson Victor Babb who was nothing but Rude and unprofessional to me. Needless to say that I...
Yelp Review
- February 18, 2022
I made a last minute appointment at Silver Star MB on a Saturday no less. I had never been to this dealer before so I was surprised they took me in right away. I was assigned to Carol in Service. I brought it in to have my console looked at to be fixed. Part needed to be ordered. After checking out...
Yelp Review
- February 18, 2022
It's an unwritten rule for a dealership to not hold themselves accountable, so I'm sure Silver Star Motors will follow suit. I've been leasing a 2022 GLE for almost two months now, and the amount of issues I've had are unreasonable. First, the center cap on the back right wheel was missing after 2...
DealerRater Review
- February 17, 2022
Jacqueline was very helpful and we are super happy with our new car. She was very responsive too for the few logistical things we needed more help with after purchasing the car. Definitely a great experience overall at Silver Star for first-time car owners such as ourselves
Yelp Review
- February 15, 2022
I dropped off my vehicle here for service....and i specifically asked them to not drive the car without me being present.....They agreed. When i came to pick up the car after 2 weeks my odometer told me that the car was driven for 60 MILES !!! these people are crooks and took my car out for their...
Yelp Review
- February 13, 2022
I was overwhelmed by service rep options, so I did what the reviews told me to do, and that was book with Carol Morin. I was mentally prepared to simply get through the mundane task of getting my car serviced, but it set the tone for a day of self-care. Carol was professional, super personable...
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Great experience! Klint, Roger and Co. were able to meet all my needs and very quickly!
Google Review
- February 05, 2022
Google Review
- February 05, 2022
I bought my van few months ago and they scanned and found the problem they say i need a sensor to by change ,they change it and the did a cleaning on the dpf , 2 days later i have to come back for the same insue they keep my van for more than a week , long short history they couldt fixt it and the...
Response from the owner Replied: Everado, we would love to assist you. Please call us 7183612332 and ask for Christopher Ambrico or Erica Garcia.
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Owed and Driven Mercedes For Last 15 Years.Am sorry to say, stay away from any New Mercedes and any of it's Dealerships.They are not the Automobile Company they once were!Don't throw your money away!!!!!
Google Review
- February 05, 2022
Google Review
- February 05, 2022
I love Silver Star Motors! From getting my car to making my appointment for service to actually receiving the service my car needed, everything was very easy and seamless. Everyone who works there is so kind, very helpful and knowledgeable! I cannot recommend them enough! :) Thank you thank you!!
Google Review
- February 05, 2022
Excellent service. Liri was the best. Built a new car, got it shipped and delivered in a couple months even with all these delays. Transparent with pricing. Amazing execution.
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Yeah, it's expensive service but it's great quality service. You know the saying you get what you pay for, in this case it holds true. My GL 550 broke down and i had it towed for repair. My service advisor Faith was exceptional in breaking it all down for me and working on making the arrangements...
Google Review
- February 05, 2022
Quick, professional, friendly and welcoming. Cindy my service advisor was awesome. Great sense of humor. Oh and the chairs was super comfortable I was able to take A great nap while I waited for my car to get service.
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Response from the owner Replied: Georgia, it was our pleasure to assist you. Thank you from all of us here at Silver Star Motors!
Google Review
- February 05, 2022
Every time I visit Silverstar, it is a great experience. Carol Morin is by far one of the best Service Advisors I’ve ever had the pleasure to deal with. Whether it is a simple service maintenance, or major auto damages, she has assisted above and beyond to ensure the best experience possible. You’ll...
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Excellent Service! Andy Issa made it a breeze. Smooth transaction, no games and very professional.
Response from the owner Replied: Thanks for stopping in for service and leaving Silver Star Motors a five-star review! It's great to hear that Andy ensured it was an effortless visit. See you next time!
Google Review
- February 05, 2022
DO NOT GO TO SERVICE DEPARTMENT HERE !! These small Mercedes dealership can never match the service of a real Mercedes dealership.They barely have loaners and made me go in circle for 3 weeks for a loner vehicle. A c class at that when I drive a 300k g63
Response from the owner Replied: We apologize that you were disappointed with the loaner that you were provided. The material shortages that have had global impact, including the automotive industry, have impacted the amount of and types of vehicles available to place into loaner service. If you contact me directly (since your name is not provided), I would be happy to assist in any way I can. Chris Ambrico - Service Director
Google Review
- February 05, 2022
Google Review
- February 05, 2022
We decided to lease from Silver Star motors because they are the nearest Benz dealer. Our family has had a long relationship with them, and when it came time to get a new car, we came back, but I had seen some negative reviews prior to coming so I had a few reservations but it has been solid. They...
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
good service!especially Clint in the service department
Google Review
- February 05, 2022
(Translated by Google) All very good excellent attention,(Original)Todo muy bueno exelente atencion,
Google Review
- February 05, 2022
Dawn was super helpful with all the paperwork and showing me some of the options available on the vehicle.
Google Review
- February 05, 2022
Excellent customer service, everyone went above and beyond. Lovely people to deal with and quite knowledgeable.Giving updates about the process.Also I took advantage of a package they offered me.
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Silver Star is the BEST auto service I have ever experienced. The entire staff is helpful, friendly, knowledgeable, and professional. My service advisor, Vlad, is absolutely amazing. Thank you so much for making my experience so pleasant.Peter D. Savitt
Google Review
- February 05, 2022
I wanted to take a moment to thank Carol Morin. In NYC there are so many options that one has. Carol and Silver Star Motors run their business on an individualized basis truly caring for each customers needs. I shared the issue of a creaking noise coming from steering my GWagon. It was advised...
Google Review
- February 05, 2022
Google Review
- February 05, 2022
The repair was done in a timely and complete way. Homero is a delight to interact with.
Google Review
- February 05, 2022
Ahmad was very courteous and knowledgeable. The finance team was straight forward and professional. Will refer all my friends to Silverstar.
Google Review
- February 05, 2022
Good service. But just a little bit exspensive
Google Review
- February 05, 2022
Made an appointment for service. Arrived at the facility 2 min before my scheduled time and was told someone will be with me in a few minutes. After 15min I asked if someone was coming to speak with me since it is already past my appointment time - after 5 min (radios, phone call) the clerk handed...
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Best dealership hands down. I wanted a amg A35 and they made it happen. Made the process super smooth and friendly. They literally treat you like family instead of feeling like a customer.
Google Review
- February 05, 2022
Google Review
- February 05, 2022
It was time to trade in my lease and I was a little worried with all the news of shortage of cars, however that was not case when I got to Silver Stars Mercedes The exact vehicle I was looking forward to purchasing was available. The moment I walked into the showroom I was greeted by Dawn Morris....
Google Review
- February 05, 2022
Google Review
- February 05, 2022
Wonderful experience getting a new car from Silver Star Motors. Stavros Kaltsios is very professional, knowledgeable and did everything to get me the car I wanted for the best price.
Google Review
- February 05, 2022
I had a message on my dashboard about a minor problem that was going on. I made an appointment to go to Silver Star so they could tell me what was going on. They took care of it right away!
Google Review
- February 05, 2022
Google Review
- January 27, 2022
My experience of good services at silver stars motors is always excellent. The staff is always helpful and service is always exceptional, thanks to my service advisor Carol Morin who is very knowledgeable