James is an excellent service representative.Work was done correctly,car returned early and was provided a discount.

View on DealerRater

James is an excellent service representative.Work was done correctly,car returned early and was provided a discount.

View on Cars.com

Excellent service. Great place. Great people. Fresh coffee and muffins, bagels etc. They take care of you like a family. Carlos is the best.

Dealer Replied: John, thank you for sharing your experience with Carlos and the team! We are thrilled to hear your kind words about our service and are looking forward to seeing you again at Silver Star Motors.

View on Cars.com

I bought a new car from them, Very professional and very good service. I’m very happy I recommend this dealership. Also good pricing and very honest, gave me the same price we agreed on before paperwork and it was the same price on the paperwork.

Dealer Replied: Carlos, thank you for the fantastic review! We're delighted to hear you had a smooth and honest experience at Silver Star Motors. Enjoy your new car, and drive safely!

View on DealerRater

I bought a new car from them, Very professional and very good service. I’m very happy I recommend this dealership. Also good pricing and very honest, gave me the same price we agreed on before paperwork and it was the same price on the paperwork.

Dealer Replied: Carlos, thank you for the fantastic review! We're delighted to hear you had a smooth and honest experience at Silver Star Motors. Enjoy your new car, and drive safely!

View on Cars.com

My experience with Adam Mukadam was fantastic. I will be purchasing all of my vehicles from him from here on out. Thank you Adam and thank you Silver Star Motors.

Dealer Replied: We're glad to hear Adam provided such a great experience. We look forward to working with you again at Silver Star Motors!

View on DealerRater

My experience with Adam Mukadam was fantastic. I will be purchasing all of my vehicles from him from here on out. Thank you Adam and thank you Silver Star Motors.

Dealer Replied: We're glad to hear Adam provided such a great experience. We look forward to working with you again at Silver Star Motors!

View on Cars.com

Service was great,advisor was patient and very knowledgeable, and sent estimate quotes for repairs.

Dealer Replied: We really appreciate your feedback! Thank you for choosing Silver Star Motors and for sharing your experience. Drive safely!

View on DealerRater

Service was great,advisor was patient and very knowledgeable, and sent estimate quotes for repairs.

Dealer Replied: We really appreciate your feedback! Thank you for choosing Silver Star Motors and for sharing your experience. Drive safely!

View on Cars.com

I just bought a CPO 2024 GLE 350, beautiful car, incredible ride,performance,luxury . I didn't think i4 turbo engine was going to be this powerful . I have GLS63 amg but this car drives amazing I don't miss the GLS. It was fast easy pleasant buying experience, at the end I had a minor problem but...

Dealer Replied: John, thank you for sharing your experience with us at Silver Star Motors! We’re thrilled to hear you’re enjoying your new GLE 350 and that our team took great care of you. We truly appreciate your loyalty and recommendation!

Read more

I had a fantastic experience at Silver Star Mercedes Benz. Adam Mukadam was my sales person. It was my first time purchasing a vehicle here. The process was super smooth. I was able to leave with the car the same day. I will definitely be back again with my friends and family. Thank you once again.

Dealer Replied: Thank you for choosing Silver Star Motors, and congratulations on your new car! We’re thrilled that Adam provided a seamless experience. Can’t wait to welcome you and your friends and family back in the future! Safe travels!

View on DealerRater

I had a fantastic experience at Silver Star Mercedes Benz. Adam Mukadam was my sales person. It was my first time purchasing a vehicle here. The process was super smooth. I was able to leave with the car the same day. I will definitely be back again with my friends and family. Thank you once again.

Dealer Replied: Thank you for choosing Silver Star Motors, and congratulations on your new car! We’re thrilled that Adam provided a seamless experience. Can’t wait to welcome you and your friends and family back in the future! Safe travels!

View on Cars.com

I had a fantastic experience working with beatriz at silver star motor! She is incredibly knowledgeable and patient, taking the time to understand my needs and answer all my questions about! Best of all she will get it done and fixed period!

Dealer Replied: Julia, we’re so pleased that Beatriz was such a help! Knowing you’re in good hands makes us proud. Thank you for choosing Silver Star Motors!

View on Cars.com

Richard was very helpful and knowledgeable, he provided excellent service and made my experience super easy and pleasant. I highly recommend him. Thank you again!

Dealer Replied: Thank you for recommending Richard and the team! We hope to see you back at Silver Star Motors again in the future, John.

View on DealerRater

Richard was very helpful and knowledgeable, he provided excellent service and made my experience super easy and pleasant. I highly recommend him. Thank you again!

Dealer Replied: Thank you for recommending Richard and the team! We hope to see you back at Silver Star Motors again in the future, John.

View on Cars.com

I recently purchased a from Silver Star Motors , and the entire process was seamless thanks to Adam Mukadam. From the first interaction, Adam was professional, transparent, and genuinely focused on getting me the best deal possible. He made the trade-in valuation fair and straightforward, with no...

Dealer Replied: Mike, thank you for trusting Silver Star Motors with your business! We are thrilled that Adam made the buying process so enjoyable and seamless. Enjoy your new ride!

Read more

I recently purchased a from Silver Star Motors , and the entire process was seamless thanks to Adam Mukadam. From the first interaction, Adam was professional, transparent, and genuinely focused on getting me the best deal possible. He made the trade-in valuation fair and straightforward, with no...

Dealer Replied: Mike, thank you for trusting Silver Star Motors with your business! We are thrilled that Adam made the buying process so enjoyable and seamless. Enjoy your new ride!

Read more

I was shopping around to get a new leased car and was approached by several agencies, Silver Star Motors promised to beat the cost that was proposed by the other dealer ( from $1875 to $1800 ). Unfortunately I decided with Silver Star Motors and was tricked into signing a lease that was even higher...

Dealer Replied: It's concerning to hear about your frustrations with the lease agreement. We strive for transparency and fairness in all our dealings, so it's disappointing that this wasn't reflected. I would like to discuss this further and see if there's anything we can do to address the situation. Please feel free to reach out at your convenience. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

Read more

I was shopping around to get a new leased car and was approached by several agencies, Silver Star Motors promised to beat the cost that was proposed by the other dealer ( from $1875 to $1800 ). Unfortunately I decided with Silver Star Motors and was tricked into signing a lease that was even higher...

Dealer Replied: It's concerning to hear about your frustrations with the lease agreement. We strive for transparency and fairness in all our dealings, so it's disappointing that this wasn't reflected. I would like to discuss this further and see if there's anything we can do to address the situation. Please feel free to reach out at your convenience. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

Read more

Apostol is my go to guy at the dealership. Any problems with the car, I immediately get in touch with him. I know it’s always in good hands.

Dealer Replied: Kevin, thank you for sharing your glowing feedback about Apostol and the team! We appreciate your continued business and we look forward to welcoming you back to Silver Star Motors next time.

View on Cars.com

My car was serviced here. Apostel provided me with great customer satisfaction. He was really helpful & understanding.

Dealer Replied: Jr, we're thrilled to hear that Apostel provided you with excellent service at Silver Star Motors. Thank you for sharing your experience!

View on Cars.com

THE OLD BAIT AND SWITCH.I SHOWED INTEREST FOR A MERCEDES THAT I WENT TO THE DEALER TO PICK UP THAT WAS PRICED AT $36.000, AND WHEN I SHOWED INTEREST THE SALESMAN SAID THE PRICE NOW WHENT UP TO $40.350, ITS NOT UP TO ME HE SAID ITS UP TO CORPORATE, I ASK FOR A MANAGER, I WAS WILLING TO SPLIT THE...

Dealer Replied: We apologize for the experience you had with us. It's disappointing to hear about the pricing discrepancy and how it was handled, as this is not reflective of our standards. We appreciate your feedback and will address these concerns internally to ensure better service in the future. If you'd like to discuss further or have any other questions, please feel free to reach out at your convenience. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

Read more

THE OLD BAIT AND SWITCH.I SHOWED INTEREST FOR A MERCEDES THAT I WENT TO THE DEALER TO PICK UP THAT WAS PRICED AT $36.000, AND WHEN I SHOWED INTEREST THE SALESMAN SAID THE PRICE NOW WHENT UP TO $40.350, ITS NOT UP TO ME HE SAID ITS UP TO CORPORATE, I ASK FOR A MANAGER, I WAS WILLING TO SPLIT THE...

Dealer Replied: We apologize for the experience you had with us. It's disappointing to hear about the pricing discrepancy and how it was handled, as this is not reflective of our standards. We appreciate your feedback and will address these concerns internally to ensure better service in the future. If you'd like to discuss further or have any other questions, please feel free to reach out at your convenience. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

Read more

We flew into NYC to purchase a used E350 from Silver Star. We worked with Jerry Petitto who could not have been better. Jerry helped us find the exact car I wanted. He made sure the car was available the day we were flying in so we could drive out of the showroom that day. This experience could not...

Dealer Replied: Stacey, we're delighted to hear that Jerry made your experience at Silver Star Motors so seamless and enjoyable. Thank you for sharing this wonderful feedback, and we hope you're loving your Mercedes-Benz E350!

Read more

We flew into NYC to purchase a used E350 from Silver Star. We worked with Jerry Petitto who could not have been better. Jerry helped us find the exact car I wanted. He made sure the car was available the day we were flying in so we could drive out of the showroom that day. This experience could not...

Dealer Replied: Stacey, we're delighted to hear that Jerry made your experience at Silver Star Motors so seamless and enjoyable. Thank you for sharing this wonderful feedback, and we hope you're loving your Mercedes-Benz E350!

Read more

Great experience everyone super polite and. Helpful it was a relaxed atmosphere Richard was terrific he made everything go nice and smooth

Dealer Replied: Benedetto, we're delighted to hear that Richard and the Silver Star Motors team provided a smooth and enjoyable experience for you. Thanks for sharing your feedback!

View on DealerRater

Great experience everyone super polite and. Helpful it was a relaxed atmosphere Richard was terrific he made everything go nice and smooth

Dealer Replied: Benedetto, we're delighted to hear that Richard and the Silver Star Motors team provided a smooth and enjoyable experience for you. Thanks for sharing your feedback!

View on Cars.com

Very well organized, straightforward, respectable & attractive. The setting is doubtless clean, 🧼, the staff are welcoming & professional.

Dealer Replied: Thank you for the wonderful feedback! We're delighted to hear that our team at Silver Star Motors provided a welcoming and professional experience. We appreciate your support and look forward to serving you again in the future!

View on DealerRater

Very well organized, straightforward, respectable & attractive. The setting is doubtless clean, 🧼, the staff are welcoming & professional.

Dealer Replied: Thank you for the wonderful feedback! We're delighted to hear that our team at Silver Star Motors provided a welcoming and professional experience. We appreciate your support and look forward to serving you again in the future!

View on Cars.com

I had a very good experience at Silverstar Motors. Their service department was courteous and very professional. They managed my problems quickly and efficiently. Joseph

Dealer Replied: Joseph, we're glad to hear that our service department at Silver Star Motors took care of you efficiently and professionally. Thank you for sharing your experience with us!

View on Cars.com

First time using Silver Star service and experience was fantastic. Appointment was easy and dealt with Crystal and made everything as easy as can be!! Highly recommend!

Dealer Replied: George, we're delighted to hear that Crystal and the Silver Star Motors team made your first service experience fantastic! Thank you for recommending us. We're here whenever you need assistance in the future!

View on Cars.com

Another great experience with Richard and this dealership! This is the second car I buy with him and his customer service was a 10/10, as per usual. He was attentive and made the process super smooth and easy for me. Never felt like a car salesman was trying to push a sale. He was also very...

Dealer Replied: Thank you for sharing your experience with Richard and the team at Silver Star Motors! We're delighted to know that his attentive service made your car-buying process smooth and enjoyable. We appreciate your recommendation, and we're here whenever you're ready for another luxury ride!

Read more

Another great experience with Richard and this dealership! This is the second car I buy with him and his customer service was a 10/10, as per usual. He was attentive and made the process super smooth and easy for me. Never felt like a car salesman was trying to push a sale. He was also very...

Dealer Replied: Thank you for sharing your experience with Richard and the team at Silver Star Motors! We're delighted to know that his attentive service made your car-buying process smooth and enjoyable. We appreciate your recommendation, and we're here whenever you're ready for another luxury ride!

Read more

I purchased EQE 350/25 , I request the quote on Saturday and finish all the numbers over the phone and I pick up the car on Tue (my day off) . The transaction was very clear and smooth . And the price was a lot lower then other MB dealer ( i requested the quote for the same model EQE) Highly...

Dealer Replied: Antonio, estamos felices de leer que su experiencia con Down y el equipo de Silver Star Motors se ha ganado su excelente mensaje! Nos alegra saber que nuestros precios fueron competitivos y ha apreciado el proceso amigable. Gracias por recomendarnos!

Read more

This is the third car I have acquired from Silver Star. I appreciated the professionalism of everyone, especially to Rich Caicedo who explained thoroughly the paperwork needed to complete the deal. Thank you also to Sales Associate Adelina, who helped me find the exact cla250 I was looking for.

Dealer Replied: Thank you for your continued trust in Silver Star Motors, Liza! We're delighted to hear that Rich and Adelina provided excellent service and helped you find the perfect CLA 250. Enjoy your new car, and we look forward to assisting with any future needs!

View on DealerRater

This is the third car I have acquired from Silver Star. I appreciated the professionalism of everyone, especially to Rich Caicedo who explained thoroughly the paperwork needed to complete the deal. Thank you also to Sales Associate Adelina, who helped me find the exact cla250 I was looking for.

Dealer Replied: Thank you for your continued trust in Silver Star Motors, Liza! We're delighted to hear that Rich and Adelina provided excellent service and helped you find the perfect CLA 250. Enjoy your new car, and we look forward to assisting with any future needs!

View on Cars.com

Our experience at Silver Star was excellent!! The showrooms are Beautiful. Our salesman Victor Babb was the Best!! From the moment we came in we were greeted so warmly. Victor helped us so graciously, listening to what we wanted, no pressure. We purchased our beautiful Mercedes the same day. ...

Dealer Replied: Thank you for sharing your wonderful experience at Silver Star Motors! We're delighted to hear that Victor and Amir provided such attentive service, making the process enjoyable and pressure-free. Enjoy your beautiful Mercedes, and we appreciate the recommendation!

Read more

Our experience at Silver Star was excellent!! The showrooms are Beautiful. Our salesman Victor Babb was the Best!! From the moment we came in we were greeted so warmly. Victor helped us so graciously, listening to what we wanted, no pressure. We purchased our beautiful Mercedes the same day. ...

Dealer Replied: Thank you for sharing your wonderful experience at Silver Star Motors! We're delighted to hear that Victor and Amir provided such attentive service, making the process enjoyable and pressure-free. Enjoy your beautiful Mercedes, and we appreciate the recommendation!

Read more

My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out for their customers. I will highly recommend this dealer to everyone I knows

Dealer Replied: Thank you for sharing your positive experience with James and the team at Silver Star Motors! We're delighted to hear that their care and expertise made such a great impression. We appreciate your recommendation and look forward to serving you again in the future!

View on Cars.com

My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out for their customers. I will highly recommend this dealer to everyone I knows

Dealer Replied: Thank you for sharing your positive experience with James and the team at Silver Star Motors! We're delighted to hear that their care and expertise made such a great impression. We appreciate your recommendation and look forward to serving you again in the future!

View on DealerRater

Richard was professional and attentive to all of my questions. He even gave me a lift from the airport to the dealership! Everyone there was genuinely nice. I truly felt I was dealing with friends. This dealership is the best!

Dealer Replied: Frank, we're delighted to hear that Richard and the team at Silver Star Motors made you feel right at home. Thank you for sharing your experience with us!

View on Cars.com

No one called me as requested, I was supposed to hear back but was never called

Dealer Replied: Charles - I would like to understand what happened, so we can make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to speak with you. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

View on Cars.com

Exceeded all my expectations. The service was definitely top of the line. I ABSOLUTELY love my certified preowned vehicle which was presented to me by Adelina H without any uncomfortable sales tactics. The entire transaction was seamlessly executed!

View on Yelp

BEWARE!!!!Worst customer service ever ! I made a service appointment for my 2021 Mercedes GLB . The 4 Matic pooped up on my screen. So I called Silver Star Motors which wasn't convenient service dealership in my area but they said they had an appointment available so I took it. I live 2 hours away....

Read more

i learned my best approach would be going to an authorized dealership. i knew the car year & model that i wanted. i started compiling an excel list with all the car details. i google searched all mercedes dealerships starting in NJ (figured used car conditions there would be better) & noted all the...

Dealer Replied: Winston, we're delighted to hear about your exceptional experience with Diana and the team at Silver Star Motors! It's fantastic that you found exactly what you were looking for and enjoyed a seamless purchasing process. Thank you for sharing such detailed feedback, we truly appreciate it! Safe travels in your new ride, we look forward to assisting you with any future sales or services!

Read more

i learned my best approach would be going to an authorized dealership. i knew the car year & model that i wanted. i started compiling an excel list with all the car details. i google searched all mercedes dealerships starting in NJ (figured used car conditions there would be better) & noted all the...

Dealer Replied: Winston, we're delighted to hear about your exceptional experience with Diana and the team at Silver Star Motors! It's fantastic that you found exactly what you were looking for and enjoyed a seamless purchasing process. Thank you for sharing such detailed feedback, we truly appreciate it! Safe travels in your new ride, we look forward to assisting you with any future sales or services!

Read more

Great place! Proffesional & superb service. Separate thanks to Apostol. We go there for 4 years now & service level is always consistent.

Dealer Replied: Victoria, thank you for your loyalty and kind words about Silver Star Motors! We're delighted to hear that Apostol and our team have consistently provided superb service over the years. We look forward to serving you in the future!

View on Cars.com

Great place! Proffesional & superb service. Separate thanks to Apostol. We go there for 4 years now & service level is always consistent.

Dealer Replied: Victoria, thank you for your loyalty and kind words about Silver Star Motors! We're delighted to hear that Apostol and our team have consistently provided superb service over the years. We look forward to serving you in the future!

View on Cars.com

Yet another annual service done at Silver Star Motors and I couldn’t be more delighted. As always they took every good care of my car and they finished what needed to be done very efficiently. I would recommend Silver Star Motors for all your car needs if you want a pleasant experience! They have an...

Dealer Replied: Ayman, we're delighted to hear that your annual service experience at Silver Star Motors was pleasant and efficient! Thank you for recommending us; our team is always here to provide amazing customer care. See you next time!

Read more

Yet another annual service done at Silver Star Motors and I couldn’t be more delighted. As always they took every good care of my car and they finished what needed to be done very efficiently. I would recommend Silver Star Motors for all your car needs if you want a pleasant experience! They have an...

Dealer Replied: Ayman, we're delighted to hear that your annual service experience at Silver Star Motors was pleasant and efficient! Thank you for recommending us; our team is always here to provide amazing customer care. See you next time!

Read more

The service was excellent. I had been told my vehicle required $2500 worth of repairs. I brought it to Silverstar and was told that I did not need those repairs. They saved me thousands of dollars and were incredibly honest and responsive.

Dealer Replied: We're delighted to hear that our team at Silver Star Motors could provide you with honest and responsive service, saving you from unnecessary repairs. Thank you for trusting us with your vehicle!

View on DealerRater

The service was excellent. I had been told my vehicle required $2500 worth of repairs. I brought it to Silverstar and was told that I did not need those repairs. They saved me thousands of dollars and were incredibly honest and responsive.

Dealer Replied: We're delighted to hear that our team at Silver Star Motors could provide you with honest and responsive service, saving you from unnecessary repairs. Thank you for trusting us with your vehicle!

View on Cars.com

My sales person he provided me with all details for the purchase of the vehicle Over all excellent service

Dealer Replied: Letta, we're delighted to hear that you received excellent service from our team at Silver Star Motors. Thank you for choosing us and sharing your experience!

View on Cars.com

My sales person he provided me with all details for the purchase of the vehicle Over all excellent service

Dealer Replied: Letta, we're delighted to hear that you received excellent service from our team at Silver Star Motors. Thank you for choosing us and sharing your experience!

View on Cars.com

"Excellent Service Experience" From start to finish, the service Department was friendly, efficient, and genuinely caring. The attention to detail and proactive approach of Apostol Kolezi was truly remarkable. Apostol is very knowledgeable, courteous and professional.

Dealer Replied: Michael, we're delighted to hear that Apostol and our service team at Silver Star Motors provided you with such a positive experience. Thank you for sharing your feedback!

View on Cars.com

"Excellent Service Experience" From start to finish, the service Department was friendly, efficient, and genuinely caring. The attention to detail and proactive approach of Apostol Kolezi was truly remarkable. Apostol is very knowledgeable, courteous and professional.

Dealer Replied: Michael, we're delighted to hear that Apostol and our service team at Silver Star Motors provided you with such a positive experience. Thank you for sharing your feedback!

View on DealerRater

Excellent service provided and very professional and courteous people. I have always a great experience!

Dealer Replied: Carlos, thank you for sharing your positive experience with Silver Star Motors! We're delighted to hear that our team provided excellent service. Looking forward to serving you again in the future!

View on Cars.com

Excellent service provided and very professional and courteous people. I have always a great experience!

Dealer Replied: Carlos, thank you for sharing your positive experience with Silver Star Motors! We're delighted to hear that our team provided excellent service. Looking forward to serving you again in the future!

View on Cars.com

I like the car. Yall didn't gave me a book to GLS also passage on the I I love the car, but the passage side in the back seat the arm is off need to be fixed. Or is a way how to pit It on. Make sure you send the key

Dealer Replied: James, I'm glad to hear you love the car but apologize for any inconvenience with the seat armrest and missing items. Please reach out so we can assist in resolving these issues as best we can. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

View on Cars.com

I like the car. Yall didn't gave me a book to GLS also passage on the I I love the car, but the passage side in the back seat the arm is off need to be fixed. Or is a way how to pit It on. Make sure you send the key

Dealer Replied: James, I'm glad to hear you love the car but apologize for any inconvenience with the seat armrest and missing items. Please reach out so we can assist in resolving these issues as best we can. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

View on Cars.com

Why so many 1 star reviews? Just try to do business and you too will find out! I live in Florida and they had one of the only ones on east coast. Promised me the vehicle and when ready to finally purchase it was sold. So they had a similar one coming in that was at port. They gave me a very good...

Read more

Great dealership. Reasonable prices. Great advisers. Apostol one of the best advisor in dealership. Moved to new building. Nice rest area, coffee , tv.

Dealer Replied: Thank you for the positive feedback! We're delighted to hear that Apostol and our team at Silver Star Motors made your experience enjoyable. We hope you're enjoying our new building's amenities as well!

View on Cars.com

Great dealership. Reasonable prices. Great advisers. Apostol one of the best advisor in dealership. Moved to new building. Nice rest area, coffee , tv.

Dealer Replied: Thank you for the positive feedback! We're delighted to hear that Apostol and our team at Silver Star Motors made your experience enjoyable. We hope you're enjoying our new building's amenities as well!

View on Cars.com

Terrible customer service and loaner policy! What a waste of time! Avoid avoid avoid!

View on Yelp

My service advisor Apostol is one of the best. Very professional and pleasant to work with. Always respond to my message timely even on his day off. Jillian at reception is also nice and very helpful.

Dealer Replied: We're delighted to hear that Apostol and Jillian provided you with excellent service at Silver Star Motors. Thank you for sharing your positive experience!

View on Cars.com

My service advisor Apostol is one of the best. Very professional and pleasant to work with. Always respond to my message timely even on his day off. Jillian at reception is also nice and very helpful.

Dealer Replied: We're delighted to hear that Apostol and Jillian provided you with excellent service at Silver Star Motors. Thank you for sharing your positive experience!

View on Cars.com