Helped my daughter Purchase her first brand new vehicle, a 2025 mercedes.Dean was incredible with his knowledge of the vehicle, his patience and professionalism and his kind interactions with my daughter. Wouldn’t go anywhere else! Thank you to the entire team for a wonderful experience.

Response from the owner Replied: We're glad to know our team made the experience special for you and your daughter. Mercedes-Benz of Lafayette truly values customers like you and looks forward to keep supporting your automotive needs.

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Thank you so much Tasha for your help ! Had a awesome experience at the Mercedes dealership today you guys are great. Thank you again for your help You guys are WAY better than the dealership in Mishawaka IN . Yall awesome. And quick !

Response from the owner Replied: Glad to hear our team could assist you at Mercedes-Benz of Lafayette. We appreciate your kind words. Have a great day!

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Ethan at Mercedes took amazing care of me today and went above and beyond in many ways! My service was quick, straightforward, and there were no surprises. He explained so much about my vehicle and helped educate me on my new car. Thanks again, Ethan!

Response from the owner Replied: Thank you for your feedback. We're pleased to hear you had a positive experience with our team at Mercedes-Benz of Lafayette. Take care!

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Awesome partnership. Great to deal with. Made the purchasing process very easy especially as I was coming from out of town.

Response from the owner Replied: Glad to hear that we could make things easy for you. Thanks for choosing Mercedes-Benz of Lafayette. Enjoy your new purchase.

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DO NOT WORK WITH THIS DEALERSHIP. read full review for detail. 9/7/24.GO TO BOTTOM FOR MERCEDES LAFAYETTE EXPIRIENCEAt first my experience with Aaron (salesman) and Shane (owner) was very good. I was looking at their 2005 s55 mercedes amg. I was asking all the right questions and getting them all...

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Salesperson never called me back after I requested a quote. I had to call. Company won't lease out of state. Terrible communication from sales staff.

Response from the owner Replied: Eric,We highly value your feedback at Mercedes-Benz of Lafayette. I am eager to discuss your recent experience with our Sales Team, specifically regarding the communication quality for the quote you requested and the possibility of out-of-state leasing. Kindly email me your preferred contact details at your earliest convenience.Warm regards,Derek HickmanGeneral Managerdhickman@fivestaronline.net

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Ethan was very nice and very cooperative

Response from the owner Replied: We're glad to hear you had a positive experience with our team at Mercedes-Benz of Lafayette. Thanks for sharing your feedback.

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Response from the owner Replied: Thank you for your 5-star rating. We appreciate your support and wish you all the best.

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Ethan was wonderful to work with and our experience of purchasing our daughter’s first car was excellent. I would highly recommend him.

Response from the owner Replied: Thank you for choosing Mercedes-Benz of Lafayette. We’re glad that our team could provide an excellent experience for your daughter's first car purchase. Enjoy the new ride!

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Great experience with Ethan!!!

Response from the owner Replied: Thanks for sharing your feedback about our team at Mercedes-Benz of Lafayette.

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Ty has been an amazing sales person from start to finish! I highly recommend calling Ty for the full Mercedes Benz customer experience. Knowledgeable and helpful!

Response from the owner Replied: Thank you for your kind words. Our team always aims to provide the full Mercedes-Benz of Lafayette experience. Wish you well.

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Abhorrent service department practices. No regard for customer time or resources.

Response from the owner Replied: Kevin, Your feedback is very important to us, as customer satisfaction is our top priority. I would like to speak with you about the level of customer care you received from our Service Team. Please email me your contact information at your earliest convenience so we may discuss this in greater detail. I look forward to speaking with you. Derek HickmanGeneral Managerdhickman@fivestaronline.net

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Response from the owner Replied: Thank you for the 5-star rating. We appreciate your feedback and wish you all the best.

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Tyson was great to work with. No pressure sales and he answered all of our questions.

Response from the owner Replied: Thank you for the kind words. We appreciate your feedback and are glad our team could help. Enjoy your Mercedes-Benz from Lafayette!

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My rep today was Ethan, the customer service I received was exceptional. Ethan made the process smooth and easy. Everything was explained well.

Response from the owner Replied: Thank you for sharing your positive experience with our team at Mercedes-Benz of Lafayette. We're pleased to hear everything was smooth and easy for you.

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Response from the owner Replied: Thank you for your positive rating. Have a great day.

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I recently purchased a used Mercedes-Benz from Ethan, a sales consultant, and I couldn't be happier with the experience. Ethan introduced us to a fantastic car that perfectly matched our needs. I felt a great sense of trust in him throughout the process. His friendly demeanor and professional...

Response from the owner Replied: Mercedes-Benz of Lafayette appreciates your thoughtful review. We're glad to hear that our team provided an experience that matched your needs and expectations. Thank you for recommending us, and we wish you well with your new Mercedes-Benz.

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Excellent service and attention to details!

Response from the owner Replied: Thank you from Mercedes-Benz of Lafayette. Wishing you the best.

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Seriously the best experience. I cannot speak highly enough of Ethan and the entire Mercedes team.

Response from the owner Replied: Mercedes-Benz of Lafayette appreciates your high praise. We’re glad you had a wonderful experience with our team.

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I"m surprised that this dealership is still operating! I ordered a 2023 S580! I thought that this car would be an awesome vehicle, upon taking delivery I thought that a dealer representative would go over all the features, and the car has plenty of them! The only thing the rep was able to explain...

Customer Relations Replied: Joseph,Please know that we take your review seriously, and I would appreciate the chance to speak with you regarding your attempts to reach out to our Service Department. At your earliest convenience, you can reach out to me directly. I look forward to connecting with you. Thank you.Best,Derek HickmanGeneral Managerdhickman@fivestaronline.net

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