Google Review
- September 20, 2021
Google Review
- September 09, 2021
Response from the owner Replied: Hi Ericka, Customer feedback is very important to us. As you may have noticed we hold one of the highest dealership star ratings, (4.9 with over 410 reviews) . After speaking with our team and reviewing our phone call records; Ty and Mr. Washington spoke yesterday afternoon to collect a deposit and a signed buyers agreement to finalize the sale. Mr. Washington stated he needed to call us back later with his desired credit card payment method. Additionally, he did not send back the signed buyers agreement, so the vehicle remained on the market for sale. It is company policy that a deposit & signed agreement is received prior to taking a car off the market. Hours later, after not hearing from Mr. Washington we contacted him to advise him that the vehicle had been sold to another customer who visited our store (because we did not have a deposit from him or signed buyers agreement). We explained to him that we had a very similar vehicle in a different color. Mr. Washington was not interested. We are a family owned and operated business of over 50 years, and have earned the business of customers all over the country. We are sorry to hear you feel this way. A member of our senior management team will be reaching out to discuss the matter. Again, our goal is to provide a transparent, fair, and premium car buying experience.
Google Review
- September 01, 2021
Google Review
- September 01, 2021
Took my car because the convertible top would not operate. I called ahead and said I would wait for the diagnosis and then we decided to go out of town for the weekend. I left the car on Sunday morning using their Dropbox service. The service coordinator Michael called me Monday and advised of the...
Google Review
- September 01, 2021
Cars.com Review
- August 30, 2021
Overall very great and personal experience. All the staff were very friendly and down to earth. Talked to the owner for 30 mins without even knowing it the was owner. They were really busy that day but still found the time to help me. I had the pleasure of working with Mikal, he was very...
Google Review
- August 27, 2021
Cars.com Review
- August 27, 2021
Just purchased a Mercedes GLC 300 from Leikin on 8/26/21. By far, the integrity and detail of service at this dealer, is the best I have ever received. Our salesperson, Gene Hauck was amazing--- It felt like we were dealing with an old friend. Definitely go to this dealership. Trust me, will you not...
Google Review
- August 25, 2021
Google Review
- August 10, 2021
Google Review
- August 08, 2021
Google Review
- July 28, 2021
Response from the owner Replied: Hi Andrew,We are sorry to hear you you feel this way. Please know that your feedback is important to us and our management team, our #1 goal is to provide an exceptional experience; as you can see we have a 4.9 star rating. Someone from our management team will reach out to you today to discuss your concerns, and see if there is anything we can do to assist you further. Thank you for your business and your feedback.
Google Review
- July 26, 2021
Google Review
- July 24, 2021
Google Review
- July 16, 2021
Not super excited about the service department although they were courteous and friendly. The sales manager is awesome. I would direct all to him.
Google Review
- July 06, 2021
Outstanding Service. Have been dealing with Leiken since 2002 and have never had any issues with the 4 AMG cars that I have purchased. Service is exceptional. Always have a loaner car available and when picking up my car, it is always cleaner than when I left it off.
Google Review
- June 29, 2021
Great experience. Mo Soliman is always knowledgeable and helpful.
Google Review
- June 25, 2021
So very easy to do business with. Great people and a wonderful product. Gene Hauck made the car buying experience a pleasure. He spent all the time needed to introduce me to my 2021 Mercedes A 220. Gene also followed up the next day to make sure I was comfortable with my purchase. Mr. Leikin was...
Google Review
- June 24, 2021
Google Review
- June 09, 2021
I was referred by a colleague and the visit exceeded my expectations. Phenomenal service - genuine and personalized. Gene was fantastic, super knowledgeable and passionate about products and people, great guy. He was patient, informative, thorough. Ty made sure I received top notch service and...
Yelp Review
- May 29, 2021
Had a great experience here! I worked with Mikal and he provided good overviews of the cars I was interested in, and helped me find one that I LOVE! Thanks!
Google Review
- May 27, 2021
Great experience with our new GLS! Mikal Gamble was possibly he most knowledgeable salesman Ive dealt with. Thank you!
Google Review
- May 27, 2021
We have purchased two vehicles from Leikin Motors, and have nothing but good things to say about dealership. The services and buying process was simple, efficient and enjoyable. May hats off to Kevin Conant for taking extra special care of us.
Cars.com Review
- May 27, 2021
This is now the second time we have purchased from Leikin Motors. The experience was so enjoyable. Kevin Conant and group took very good care of us. Thank you Kevin, for taking such great care of my mom and son on their new purchases.
Google Review
- May 24, 2021
Great atmosphere compared to other dealerships. Super friendly and patient with me the whole time during the buying process.
Google Review
- May 18, 2021
My husband spent a lot of time contacting different dealerships that had the exact make and model of the car I wanted. After talking with six other places we choose to buy our car from Mercedes-Benz of Willoughby. My husband worked with Kevin and he was very responsive and attentive to all of our...
Google Review
- May 14, 2021
From the moment I stopped in just to see what Mercedes Benz offered I was treated fantastic. My salesman turned out to be Gene Hauck. I was very lucky that he saw me walking around looking at cars and came out to assist. He was very professional and helped me effortlessly through the process of...
Google Review
- May 14, 2021
Excellent service. Staff courteous and considerate.
Google Review
- May 12, 2021
If your looking into to purchasing a Mercedes and looking for a great experience Mohammed was great and helped me upgrade from 2017 Chevy Malibu I walked out of here with a 2021 GLA 250 new off the showroom fully loaded thanks to him
Google Review
- May 12, 2021
Google Review
- May 11, 2021
My wife and I were looking for an auto and we were attended to very well. Mikal Gamble was well versed in the auto he showed us. Great customer service.
Google Review
- May 11, 2021
Great experience. Frank was helpful and made the process painless.
Google Review
- May 05, 2021
This is a family owned dealership and it shows. I had a great experience with Mikal Gamble and the team at Leikin. Moving forward this will be the place I do all of my business.
Google Review
- May 05, 2021
I just purchased my dream car - an A220 - and I couldnt be more pleased with my experience. Mikal was our salesperson, and he was fantastic. He made the process simple, and he did a great job with explaining all the features of the car at delivery. I would highly recommend Mercedes Benz of...
Google Review
- May 02, 2021
Google Review
- May 02, 2021
The the Services they provide are always Excellent.The entire Staff is always Courtesy and Professional
Google Review
- May 02, 2021
Excellent services, excellent customer experience, excellent, excellent, excellent.
Google Review
- April 30, 2021
If you're looking for a great car buying experience this family owned Dealership is the one to pick. Everyone involved was overly attentive and helpful with the purchase process. Our salesman Kurtis Borsi was fantastic. When he said he was going to do something for us he wasn't kidding. He did it...
Cars.com Review
- April 30, 2021
We've been driving Audi's for 36 years and this is our first Mercedes. Leikin Motors is 45 minutes from our home but well worth the drive. Kurtis Borsi was our salesman and he did a great job. He's very professional and knowledgeable. Kurtis and Ty went over every detail to make sure everything went...
Google Review
- April 28, 2021
Speedy service. Great communication. Truly 5-Star service. They made it so easy for me.
Google Review
- April 26, 2021
Mo Soliman is the best! He took care of me and made me feel like I was the only customer in the dealership. He was fast and also very patient with me! I love my new GLA 250! Go to Leikin and ask for Mo!
Google Review
- April 23, 2021
Excellent services, excellent customer experience, excellent, excellent, excellent.
Google Review
- April 22, 2021
Mo Soliman is the best! He took care of me and made me feel like I was the only customer in the dealership. He was fast and also very patient with me! I love my new GLA 250! Go to Leikin and ask for Mo!
Google Review
- April 19, 2021
Thanking Frank Waite for all of his assistance for the purchase of my new Mercedes Benz Coupe. He was very knowledgeable, patient, and all and all my overall experience was exceptional! Thank you again, Blessing to you!
Google Review
- April 19, 2021
Our purchase of a CPO C300 was made easy by our sales consultant, Gene Hauck, and the rest of the staff at Mercedes-Benz of Willoughby. They were attentive, courteous, and respectful, with no high pressure sales tactics. A very good experience and we are pleased with our new car.
Google Review
- April 19, 2021
I have been dealing with Leikin Mercedes for over 30 years. Excellent service. Always take great care of you. Service and sales department awesome. Thanks to both and specially to Kevin Conant.
Google Review
- April 19, 2021
If your shopping for a Mercedes go see Kevin Conant @ Mercedes Benz of Willoughby.Super knowledgeable. Very friendly , great to work with.
Google Review
- April 19, 2021
Emergency battery replacementMy 2011 C300 finally needed to replace its original battery! Mercedes roadside assistance was at my house within 45 minutes and took my car directly to Leiken Mercedes Benz of Willoughby. The battery was replaced, the car was washed and I was back on the road within an...
Google Review
- April 16, 2021
Our purchase of a CPO C300 was made easy by our sales consultant, Gene Hauck, and the rest of the staff at Mercedes-Benz of Willoughby. They were attentive, courteous, and respectful, with no high pressure sales tactics. A very good experience and we are pleased with our new car.
Google Review
- April 16, 2021
I have been dealing with Leikin Mercedes for over 30 years. Excellent service. Always take great care of you. Service and sales department awesome. Thanks to both and specially to Kevin Conant.
Google Review
- April 13, 2021
Thanking Frank Waite for all of his assistance for the purchase of my new Mercedes Benz Coupe. He was very knowledgeable, patient, and all and all my overall experience was exceptional! Thank you again, Blessing to you!
Google Review
- April 13, 2021
If your shopping for a Mercedes go see Kevin Conant @ Mercedes Benz of Willoughby.Super knowledgeable. Very friendly , great to work with.
Google Review
- April 13, 2021
Emergency battery replacementMy 2011 C300 finally needed to replace its original battery! Mercedes roadside assistance was at my house within 45 minutes and took my car directly to Leiken Mercedes Benz of Willoughby. The battery was replaced, the car was washed and I was back on the road within an...
Google Review
- April 13, 2021
Thanking Frank Waite for all of his assistance for the purchase of my new Mercedes Benz Coupe. He was very knowledgeable, patient, and all and all my overall experience was exceptional! Thank you again, Blessing to you!
Google Review
- April 12, 2021
Mo Soliman and the whole team were great. Courteous, knowledge, and great to work with. I drove over an hour instead of checking out my local dealer, and I do not regret my decision.
Google Review
- April 12, 2021
I just purchased a Mercedes GLC 300 from Leikin Motors Mercedes. Best experience ever. It was seamless. I drove up from Michigan as I did my research and their cars were priced perfectly. The Mercedes I looked at in Michigan was very overpriced and had to many miles. My lender even complimented the...
Google Review
- April 12, 2021
I just wanted to take a minute to rate my recent experience at Mercedes Benz of Willoughby. As you can see I gave it 5 stars. This was a very smooth process from beginning to end. More specifically I would like to thank my salesman, Mohamed Soliman. He was extremely genuine, also a true...
Google Review
- April 12, 2021
I just purchased a Mercedes GLC 300 from Leikin Motors Mercedes. Best experience ever. It was seamless. I drove up from Michigan as I did my research and their cars were priced perfectly. The Mercedes I looked at in Michigan was very overpriced and had to many miles. My lender even complimented the...
Google Review
- April 12, 2021
Mo Soliman and the whole team were great. Courteous, knowledge, and great to work with. I drove over an hour instead of checking out my local dealer, and I do not regret my decision.
Google Review
- April 12, 2021
I say enough about this company, from Bryan to Michael to Bruno and my salesman Mo They made this purchase as stressless as possible being I bought the same vehicle January 2021 and someone hit me and it was totaled. They took a lot of stress away from me and gave me a great deal. Mo Was so patient...
Google Review
- April 12, 2021
I just wanted to take a minute to rate my recent experience at Mercedes Benz of Willoughby. As you can see I gave it 5 stars. This was a very smooth process from beginning to end. More specifically I would like to thank my salesman, Mohamed Soliman. He was extremely genuine, also a true...
Cars.com Review
- April 12, 2021
Mo Soliman and the whole team were great. Courteous, knowledge, and great to work with. I drove over an hour instead of checking out my local dealer, and I do not regret my decision.
Cars.com Review
- April 12, 2021
I just purchased a Mercedes GLC 300 from Leikin Motors Mercedes. Best experience ever. It was seamless. I drove up from Michigan as I did my research and their cars were priced perfectly. The Mercedes I looked at in Michigan was very overpriced and had to many miles. My lender even complimented the...
Google Review
- April 09, 2021
I say enough about this company, from Bryan to Michael to Bruno and my salesman Mo They made this purchase as stressless as possible being I bought the same vehicle January 2021 and someone hit me and it was totaled. They took a lot of stress away from me and gave me a great deal. Mo Was so patient...
Google Review
- April 03, 2021
The service is great. Thank you.
Google Review
- April 03, 2021
Most amazing car buying experience ever . Shout out to Salesman Mohamed and Francesco in finance .Most friendly and stress free transection ever. Totally recommend this place.
Google Review
- April 03, 2021
I was very happy with the annual service on my SLC 300 & the interior & exterior of the Dupont coating application. One again thank you !!!
Google Review
- April 03, 2021
The service is great. Thank you.
Google Review
- April 03, 2021
Mercedes-Benz of Willoughby was an awesome place to purchase my car. Everyone was very warm and friendly i felt comfortable. Mikal Gamble was phenomenal and very helpful he seemed human and not like a pushy dry salesman. He gave such a friendly feel, that i felt he had my best interest at heart....
Google Review
- April 03, 2021
I had a great experience with the sales team at Mercedes-Benz of Willoughby. Mo Soliman was patient and courteous in explaining the benefits of the different models that I was interested in. The finance team handled the paperwork efficiently and I was in my new GLC 300 in no time. Highly recommended!
Google Review
- April 03, 2021
Excellent customer care from the beginning of our business transaction! Gene Hauck is an outstanding sales agent in representing Leikin Motors as well as Mercedes Motors by taking as much time as needed to make the experience for the customer as smooth and stress free as possible. He explains in...
Google Review
- April 03, 2021
Worst experience at a MB dealership. Went to look at an SUV and offered a price to purchase the vehicle. While negotiating with the sales person, a small man with a big ego, completely unprofessional and rude, jumped in the conversation and didn't even want to talk about pricing. Needless to say,...
Response from the owner Replied: Hi Rani, Customer feedback is very important to us here at MB of Willoughby! As you may have noticed we hold one of the highest dealership star ratings, (4.9 with over 340 reviews) Unfortunately, we have no record of your name in our system. We attempted to look up your contact information in our database so our General Manager could give you a call to discuss the alleged experience you outlined in your review above. If you could please give us a call at your earliest convenience and ask for Ty Whiting, our Sales Manager, he would love to speak with you (440) 220-6515. If this review was intended for another dealership, we kindly ask that it be removed.
Google Review
- April 03, 2021
From the first time I spoke to Mo on the phone I knew he was going to treat me right or do everything he could to get me the car that I wanted . He actually listened to what my needs were some thing you dont find much of these days. Ive been shopping around for the same car and others like it the...
Google Review
- April 03, 2021
Frank Waite is a great salesman. We appreciated his knowledge, persistence, and patience. He made our car buying a pleasant experience.Thanks, Clare and Sigrid Hirt
Google Review
- April 03, 2021
My experience at this dealership is truly poor and even after purchasing my vehicle from this company I get treated with nothing but disrespect if I could rate it 0 stars I would
Response from the owner Replied: Hi Justin, We are sorry to hear you feel this way. Please know that your feedback is important to us and our management team. Our #1 goal is to provide an exceptional experience for all of our customers, as you can see me have a 4.9 star rating. Someone from our senior management team will be reaching out to you today so that we can discuss the experience in more detail. We look forward to speaking with you soon.
Google Review
- April 02, 2021
Google Review
- March 31, 2021
I had a great experience with the sales team at Mercedes-Benz of Willoughby. Mo Soliman was patient and courteous in explaining the benefits of the different models that I was interested in. The finance team handled the paperwork efficiently and I was in my new GLC 300 in no time. Highly recommended!
Cars.com Review
- March 31, 2021
I had a great experience with the sales team at Mercedes-Benz of Willoughby. Mo Soliman was patient and courteous in explaining the benefits of the different models that I was interested in. The finance team handled the paperwork efficiently and I was in my new GLC 300 in no time. Highly recommended!
Google Review
- March 31, 2021
From the first time I spoke to Mo on the phone I knew he was going to treat me right or do everything he could to get me the car that I wanted . He actually listened to what my needs were some thing you dont find much of these days. Ive been shopping around for the same car and others like it the...
Google Review
- March 29, 2021
The service is great. Thank you.
Cars.com Review
- March 23, 2021
Leiken Volvo is a top of the line quality dealership. I have always recieved excellent service from them and would recommend them to family and friends
Google Review
- March 23, 2021
Mercedes-Benz of Willoughby was an awesome place to purchase my car. Everyone was very warm and friendly i felt comfortable. Mikal Gamble was phenomenal and very helpful he seemed human and not like a pushy dry salesman. He gave such a friendly feel, that i felt he had my best interest at heart....
Google Review
- March 23, 2021
Worst experience at a MB dealership. Went to look at an SUV and offered a price to purchase the vehicle. While negotiating with the sales person, a small man with a big ego, completely unprofessional and rude, jumped in the conversation and didn't even want to talk about pricing. Needless to say,...
Response from the owner Replied: Hi Rani, Customer feedback is very important to us here at MB of Willoughby! As you may have noticed we hold one of the highest dealership star ratings, (4.9 with over 340 reviews) Unfortunately, we have no record of your name in our system. We attempted to look up your contact information in our database so our General Manager could give you a call to discuss the alleged experience you outlined in your review above. If you could please give us a call at your earliest convenience and ask for Ty Whiting, our Sales Manager, he would love to speak with you (440) 220-6515. If this review was intended for another dealership, we kindly ask that it be removed.
Google Review
- March 21, 2021
My experience at this dealership is truly poor and even after purchasing my vehicle from this company I get treated with nothing but disrespect if I could rate it 0 stars I would
Response from the owner Replied: Hi Justin, We are sorry to hear you feel this way. Please know that your feedback is important to us and our management team. Our #1 goal is to provide an exceptional experience for all of our customers, as you can see me have a 4.9 star rating. Someone from our senior management team will be reaching out to you today so that we can discuss the experience in more detail. We look forward to speaking with you soon.
Google Review
- March 21, 2021
Excellent customer care from the beginning of our business transaction! Gene Hauck is an outstanding sales agent in representing Leikin Motors as well as Mercedes Motors by taking as much time as needed to make the experience for the customer as smooth and stress free as possible. He explains in...
Google Review
- March 19, 2021
I was very happy with the annual service on my SLC 300 & the interior & exterior of the Dupont coating application. One again thank you !!!
Google Review
- March 17, 2021
Google Review
- March 17, 2021
Frank Waite is a great salesman. We appreciated his knowledge, persistence, and patience. He made our car buying a pleasant experience.Thanks, Clare and Sigrid Hirt
Google Review
- March 08, 2021
Most amazing car buying experience ever . Shout out to Salesman Mohamed and Francesco in finance .Most friendly and stress free transection ever. Totally recommend this place.
Google Review
- March 03, 2021
Mo was great! Would recommend this dealership to anyone!!
Google Review
- March 03, 2021
Purchased Mercedes GLC35 from Leiken Motors Last Week. Worked with Kevin Conant the sales manager. Experience could not have been better. Kevin had the car ready in a couple of hours. After spending some time with him showing me all the ins and outs of operating it.I was out the door in a short...
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 01, 2021
Google Review
- February 24, 2021
Google Review
- February 22, 2021
Mo was great! Would recommend this dealership to anyone!!
Google Review
- February 18, 2021
Purchased Mercedes GLC35 from Leiken Motors Last Week. Worked with Kevin Conant the sales manager. Experience could not have been better. Kevin had the car ready in a couple of hours. After spending some time with him showing me all the ins and outs of operating it.I was out the door in a short...
Google Review
- February 18, 2021
This was my best car buying experience.... ever! Frank Waite was really great to work with. Im used to spending a full stressful day at a car dealership. But that wasnt the case at all.... literally had test drive vehicles lined up for me to try, went home to weigh my options. Let Frank know...
Google Review
- February 18, 2021
Leikin has been around forever. There's a reason for that. You don't stay in business without working hard to continue your success, even through some very trying times that saw others fail. I purchased a Certified 2018 AMG GLE43. Kevin Conant all but held my hand the whole way through. He...
Google Review
- February 10, 2021
Google Review
- February 03, 2021
Great company to deal with. My sales person Sage was very easy to work with and knew her stuff
Google Review
- February 03, 2021
Worst customer service. Ended up going to Mercedes of Bedford. Melanie refused to help me when I said my Mercedes was inoperable and needed service ASAP. I have two kids under 2 to drive everyday to daycare. Never thought a Mercedes dealership could be so uncaring. Thank goodness Bedford could...
Response from the owner Replied: Hi Becca, We are sorry to hear you feel this way. Our goal is to provide an exceptional customer experience; you may have noticed many of our customers reviews reflect that as we have a 4.9 star rating . Unfortunately, due to COVID-19 we have reduced the capacity of our service appointments on certain days and times to ensure social distancing for the health & safety of our team and customers. We attempted to get in contact with you today; however, after reviewing our records we do not have any contact information on file under your name. Please give us a call at your earliest convenience and ask for our Service Manager or General Manager. Both of them will be awaiting your call should you want to discuss your concerns further. Thank you for your time, and we look forward to speaking with you soon.
Google Review
- February 03, 2021
Great out-of-state buying and shipping experience, Brett Leikin and Sage Osicka were excellent to work with.
Google Review
- February 03, 2021
Leikin has been around forever. There's a reason for that. You don't stay in business without working hard to continue your success, even through some very trying times that saw others fail. I purchased a Certified 2018 AMG GLE43. Kevin Conant all but held my hand the whole way through. He...
Google Review
- February 03, 2021
A very helpful and friendly dealership. Kevin in Sales showed us all the vehicles of interest, answered all of our questions and provided us a very thorough features introduction for our new vehicle. It was a pleasure to work with Francesco in Finance as well. Overall a fantastic experience.
Google Review
- February 03, 2021
This was my best car buying experience.... ever! Frank Waite was really great to work with. Im used to spending a full stressful day at a car dealership. But that wasnt the case at all.... literally had test drive vehicles lined up for me to try, went home to weigh my options. Let Frank know...
Yelp Review
- February 01, 2021
Leikin has been around forever. There's a reason for that. You don't stay in business without working hard to continue your success, even through some very trying times that saw others fail. I purchased a Certified 2018 AMG GLE43. Kevin Conant all but held my hand the whole way through. He...
Cars.com Review
- February 01, 2021
Leikin has been around forever. There's a reason for that. You don't stay in business without working hard to continue your success, even through some very trying times that saw others fail. I purchased a Certified 2018 AMG GLE43. Kevin Conant all but held my hand the whole way through. He...
Google Review
- January 28, 2021
Great out-of-state buying and shipping experience, Brett Leikin and Sage Osicka were excellent to work with.
Cars.com Review
- January 23, 2021
Everyone was extremely professional from the moment I reached out about a vehicle. I loved the level of details provided for the certified pre-owned vehicle and prompt phone call follow up. The day of my appointment the original sales person was not in the office, but Mo did a great job helping...
Google Review
- January 18, 2021
Bought a 2021 E350 from here just this past week. Great service, Sage was amazing, I'm really picky and she put up with me constantly changing my mind. Perhaps the best thing about this place is that they don't pressure you into buying a car and they're not concerned about selling you the most...
Google Review
- January 18, 2021
Worst customer service. Ended up going to Mercedes of Bedford. Melanie refused to help me when I said my Mercedes was inoperable and needed service ASAP. I have two kids under 2 to drive everyday to daycare. Never thought a Mercedes dealership could be so uncaring. Thank goodness Bedford could...
Response from the owner Replied: Hi Becca, We are sorry to hear you feel this way. Our goal is to provide an exceptional customer experience; you may have noticed many of our customers reviews reflect that as we have a 4.9 star rating . Unfortunately, due to COVID-19 we have reduced the capacity of our service appointments on certain days and times to ensure social distancing for the health & safety of our team and customers. We attempted to get in contact with you today; however, after reviewing our records we do not have any contact information on file under your name. Please give us a call at your earliest convenience and ask for our Service Manager or General Manager. Both of them will be awaiting your call should you want to discuss your concerns further. Thank you for your time, and we look forward to speaking with you soon.
Google Review
- January 18, 2021
Frank Waite at MB Willoughby was a rock star in the process of ordering and delivery of my AMG43 GLC coupe. He spent over 2 hours reviewing the features of my new car and then followed up with a phone call the next day to ensure I was satisfied with the car and to answer any questions. I would...
Cars.com Review
- January 13, 2021
12/31/20 Gene Hauck helped me He is smart, caring, funny, and knowledgeable salesman who went ABOVE and BEYOND to make my dream car my reality
Google Review
- January 09, 2021
Great company to deal with. My sales person Sage was very easy to work with and knew her stuff
Google Review
- January 07, 2021
A very helpful and friendly dealership. Kevin in Sales showed us all the vehicles of interest, answered all of our questions and provided us a very thorough features introduction for our new vehicle. It was a pleasure to work with Francesco in Finance as well. Overall a fantastic experience.
Cars.com Review
- January 05, 2021
My experience with Leiken of Willoughby and staff was fantastic. My very first Mercedes - GLA250 - and what a great car! Mo was my sales person. He made sure he found me the car I wanted with specific features, color, and wheels. Also he got the car for me much sooner than I expected. Mo took...
Google Review
- January 03, 2021
My experience @ Mercedes-Benz Willoughby was beyond amazing . Awesome staff , very professional and Im im loveee with my NW MERCEDES. A very special shout out to Mohamed ( Mo) Soliman.. He knew exactly what I wanted & made it happen. I walked into the show room & was literally jumping for joy when I...
Google Review
- January 03, 2021
Frank Waite at MB Willoughby was a rock star in the process of ordering and delivery of my AMG43 GLC coupe. He spent over 2 hours reviewing the features of my new car and then followed up with a phone call the next day to ensure I was satisfied with the car and to answer any questions. I would...
Google Review
- January 03, 2021
Sage and the Mercedes-Benz of Willoughby team were wonderful to work with. They made the process of transitioning to our new car seamless, and truly made us feel comfortable with our purchase.
Google Review
- January 03, 2021
Mohammed Soliman is the best he is very informative very patient and has a lot of experienceThank you Mohammad and thank you Mercedes Benz of Willoughby for having a person like Mo
Google Review
- January 03, 2021
Bought a 2021 E350 from here just this past week. Great service, Sage was amazing, I'm really picky and she put up with me constantly changing my mind. Perhaps the best thing about this place is that they don't pressure you into buying a car and they're not concerned about selling you the most...
Google Review
- January 03, 2021
Like working with this Mercedes dealership. Easy to work with and definitely not aggressive selling you a car which I like and a plus for me. We had built 3 cars from this dealership. No issues at all. Highly recommended.
Google Review
- January 03, 2021
Great experience! I had the opportunity to work with salesman Mo. He was awesome! Finding my car was not easy but he was so diligent. Thank you for all the hardwork and being so kind and friendly throughout the entire process.If you go to Mercedes in Willoughby ask for Mo.
Google Review
- January 03, 2021
If you're looking for a new or used Mercedes-Benz I would definitely go to the Willoughby location. Mohamed Soliman helped get me in my first Mercedes, really exciting stuff! He seemed very genuine throughout the whole process, which you don't always get out of salesman. 5 stars.
Cars.com Review
- January 02, 2021
Gene and Ty made my first Mercedes car buying experience a breeze. Both men are very responsive, conscientious and easy to work with. I would definitely return to them the next time Im in the market for a new car.
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 01, 2021
Cars.com Review
- December 31, 2020
My salesman Frank Waite found the perfect vehicle for me! Everyone at Mercedes-Benz of Willoughby went out of their way to make it a great buying experience...
Google Review
- December 24, 2020
Like working with this Mercedes dealership. Easy to work with and definitely not aggressive selling you a car which I like and a plus for me. We had built 3 cars from this dealership. No issues at all. Highly recommended.
Google Review
- December 23, 2020
Sage and the Mercedes-Benz of Willoughby team were wonderful to work with. They made the process of transitioning to our new car seamless, and truly made us feel comfortable with our purchase.
Google Review
- December 22, 2020
Google Review
- December 22, 2020
The best car buying experience I have ever had! Thanks Frank and Ty!
Yelp Review
- December 20, 2020
Frank Waite at MB Willoughby was a rock star in the process of ordering and delivery of my AMG43 GLC coupe. He spent over 2 hours reviewing the features of my new car and then followed up with a phone call the next day to ensure I was satisfied with the car and to answer any questions. I would...
Google Review
- December 18, 2020
My experience @ Mercedes-Benz Willoughby was beyond amazing . Awesome staff , very professional and Im im loveee with my NW MERCEDES. A very special shout out to Mohamed ( Mo) Soliman.. He knew exactly what I wanted & made it happen. I walked into the show room & was literally jumping for joy when I...
Google Review
- December 17, 2020
Great experience! I had the opportunity to work with salesman Mo. He was awesome! Finding my car was not easy but he was so diligent. Thank you for all the hardwork and being so kind and friendly throughout the entire process.If you go to Mercedes in Willoughby ask for Mo.
Google Review
- December 10, 2020
If you're looking for a new or used Mercedes-Benz I would definitely go to the Willoughby location. Mohamed Soliman helped get me in my first Mercedes, really exciting stuff! He seemed very genuine throughout the whole process, which you don't always get out of salesman. 5 stars.
Yelp Review
- December 08, 2020
Could not have had a more pleasant car buying experience. Gene Hauck was kind, knowledgeable, professional and made my car purchase comfortable and quick. I would highly recommend him if you like dealing with an honorable and trustworthy man.
Cars.com Review
- December 07, 2020
I purchased an SUV from Mohamed Hegazy of Mercedes Benz of Willoughby. I had a great experience. He answered all of my questions willingly and explained .every detail. Excellent service and communication skills Kudos to Mercedes Benz of Willoughby! Amazing sales representative Mo Hegazy!
Google Review
- December 04, 2020
I have always received exceptional service at Leiken Motors, in Mentor, Ohio
Google Review
- December 03, 2020
I'm had the pleasure of meeting and dealing with a wonderful Salesman by the name of Kevin.Conant who should get the Salesman of the year award...if you decide to purchase/lease an Mercedes Benz please by all means go and see Kevin. I love, love, love my new vehicle, Kevin took the time to...
Google Review
- December 03, 2020
I was having difficulty finding a specific vehicle. Sage at the Willoughby dealership came through for me! She provided weekly updates along the way, did not try to sale me something I didn't want, and provided outstanding customer service. I highly recommend Sage and the staff at Willoughby.
Google Review
- December 03, 2020
I bought a used car at Mercedes-Benz of Willoughby and had a great experience. Im from out of state and had a very thorough and friendly call with a salesmen by the name of Frank Waite. Frank went above and beyond to exceeded our expectations. If youre searching for a new or used car I highly...
Google Review
- December 03, 2020
The only reason I am giving 5 stars is because of Sage Osicka, she was the only one who asked if I needed help while everyone ignored me. She made sure to address all of my questions and concerns. If it wasn't for her I would be leaving a completely different review. Thank you Sage!!
Google Review
- December 03, 2020
I had a great experience at Mercedes-Benz of Willoughby. My Sales Representative, Sage, was very helpful and answered all of my questions.
Google Review
- December 03, 2020
Gene Hauek is the perfect sales person, no high pressure, very helpful. They have me for life now. JoAnn
Google Review
- December 03, 2020
My Sales guy, Kevin Conant, answered all my questions and after the sale took the time to run though the extensive features my Mercedes model had. There was no pressure and he took care of the paperwork for the trade and plate swap. I couldn't be happier.
Google Review
- December 03, 2020
One word - Go- nothing like the MB experience new or used you leave looking like a BOSS
Google Review
- December 02, 2020
Google Review
- November 30, 2020
Mohammed Soliman is the best he is very informative very patient and has a lot of experienceThank you Mohammad and thank you Mercedes Benz of Willoughby for having a person like Mo
Google Review
- November 30, 2020
The only reason I am giving 5 stars is because of Sage Osicka, she was the only one who asked if I needed help while everyone ignored me. She made sure to address all of my questions and concerns. If it wasn't for her I would be leaving a completely different review. Thank you Sage!!
Cars.com Review
- November 30, 2020
Mohammed Soliman is the best he was very informative patient and has a lot of experience Thank you Mohammad and thank you Mercedes Benz of Willoughby for having a person like Mo
Google Review
- November 23, 2020
Gene Hauek is the perfect sales person, no high pressure, very helpful. They have me for life now. JoAnn
Yelp Review
- November 20, 2020
I have purchased two Volvos from this company but this purchase was a Mercedes-Benz C300. I have returned to this company because they treat their customers well and their salespeople are knowledgeable and they listen well. This purchase was handled by a young man, Brian Rapoport who was an...
Google Review
- November 18, 2020
Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every...
Google Review
- November 18, 2020
I'm had the pleasure of meeting and dealing with a wonderful Salesman by the name of Kevin.Conant who should get the Salesman of the year award...if you decide to purchase/lease an Mercedes Benz please by all means go and see Kevin. I love, love, love my new vehicle, Kevin took the time to...
Google Review
- November 18, 2020
I bought a used car at Mercedes-Benz of Willoughby and had a great experience. Im from out of state and had a very thorough and friendly call with a salesmen by the name of Frank Waite. Frank went above and beyond to exceeded our expectations. If youre searching for a new or used car I highly...
Google Review
- November 18, 2020
Hello everybody I just got SUV Mercedes-Benz GLS 450 from Mercedes-Benz of willoughby Ohio. I absolutely love the car ,great car midnight blue and light colour Interior Its amazing .Thanks for Mohamed silomuan , he is a very honest man and expert .thanks for your help Mohamed highly recommend you...
Cars.com Review
- November 16, 2020
I purchased a used vehicle from Frank Waite of Mercedes-Benz of Willoughby in the buying process could not have been better. I traveled there from Pennsylvania based on a conversation I had with Frank about the vehicle. The experience was better than any car buying experience Ive had. If youre...
Google Review
- November 16, 2020
Google Review
- November 15, 2020
Cars.com Review
- November 15, 2020
My experience was great. When I arrived the vehicle that I was there to test drive was waiting for me with the engine running. The Salesman Mo Hegazy was very courteous, helpful and professional. I did purchase the vehicle that I test drove the same day. As Skeptical as I am I can say that I am a...
Google Review
- November 14, 2020
I had a great experience at Mercedes-Benz of Willoughby. My Sales Representative, Sage, was very helpful and answered all of my questions.
Google Review
- November 11, 2020
One word - Go- nothing like the MB experience new or used you leave looking like a BOSS
Google Review
- November 10, 2020
My Sales guy, Kevin Conant, answered all my questions and after the sale took the time to run though the extensive features my Mercedes model had. There was no pressure and he took care of the paperwork for the trade and plate swap. I couldn't be happier.
Google Review
- November 10, 2020
I was having difficulty finding a specific vehicle. Sage at the Willoughby dealership came through for me! She provided weekly updates along the way, did not try to sale me something I didn't want, and provided outstanding customer service. I highly recommend Sage and the staff at Willoughby.
Google Review
- November 07, 2020
Google Review
- November 03, 2020
Good dealership, fair pricing, great service! Sage Osicka in sales was very helpful. Love our new car! Highly recommend.
Google Review
- November 03, 2020
I came to this dealership to look at MB and they had a nice selection and the sales rep Sage really answered all my questions and gave me the information I needed. She was helpful and pleasant to work with.
Google Review
- November 03, 2020
when buying a car, we all want a great deal or at the very least a fair deal. Gene H. made sure i had good deal. They also got me the best shipping rate for enclosed trailor,I know because I got over a dozen quotes on my own . Thank you.
Google Review
- November 03, 2020
Frank Waite made my experience of buying my first car a great experience. He made the process fair, easy and quick. Overall, I am extremely happy with the whole process.
Google Review
- November 03, 2020
Sage Osicka was incredibly helpful in finding the right GLS 450 for my wife. Very knowledgeable and arranged for drop off of the new car and pick up of our trade in from our house. Great all around experience!
Google Review
- November 03, 2020
This car shopping experience was one of the best I have had and I appreciate Gene Hauck for taking the time to show me the car virtually, answer questions and call to help me find a rental car so I could come look and purchase a beautiful, clean used Infiniti Q50 which had everything I was looking...
Google Review
- November 03, 2020
Great experience, honest & straight to the point. Thanks to all the guys that worked with me for making it possible!
Google Review
- November 03, 2020
Hello everybody I just got SUV Mercedes-Benz GLS 450 from Mercedes-Benz of willoughby Ohio. I absolutely love the car ,great car midnight blue and light colour Interior Its amazing .Thanks for Mohamed silomuan , he is a very honest man and expert .thanks for your help Mohamed highly recommend you...
Google Review
- November 03, 2020
My car buying experience was great! My saleswoman Sage went above and beyond to find the perfect car!
Google Review
- November 03, 2020
Craig did a great job ensuring quick and easy service. Will use again!
Google Review
- November 03, 2020
Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every...
Google Review
- November 02, 2020
Cars.com Review
- November 02, 2020
Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every...
Google Review
- November 02, 2020
Cars.com Review
- October 31, 2020
When you go to the dealer you should ask for Moe , I have great experience working with him. He held me to make the right Choice.
Google Review
- October 31, 2020
Google Review
- October 29, 2020
Frank Waite made my experience of buying my first car a great experience. He made the process fair, easy and quick. Overall, I am extremely happy with the whole process.
Google Review
- October 24, 2020
Good dealership, fair pricing, great service! Sage Osicka in sales was very helpful. Love our new car! Highly recommend.
Google Review
- October 23, 2020
Google Review
- October 22, 2020
I came to this dealership to look at MB and they had a nice selection and the sales rep Sage really answered all my questions and gave me the information I needed. She was helpful and pleasant to work with.
Google Review
- October 21, 2020
Craig did a great job ensuring quick and easy service. Will use again!
Google Review
- October 16, 2020
Great experience, honest & straight to the point. Thanks to all the guys that worked with me for making it possible!
Google Review
- October 14, 2020
My car buying experience was great! My saleswoman Sage went above and beyond to find the perfect car!
Cars.com Review
- October 11, 2020
everyone one wants a great deal or at the very least a fair deal. Gene H. negotiated a good deal. They also got the best rate for a enclosed shipping trailer, thx
Google Review
- October 11, 2020
when buying a car, we all want a great deal or at the very least a fair deal. Gene H. made sure i had good deal. They also got me the best shipping rate for enclosed trailor,I know because I got over a dozen quotes on my own . Thank you.
Google Review
- October 08, 2020
Sage Osicka was incredibly helpful in finding the right GLS 450 for my wife. Very knowledgeable and arranged for drop off of the new car and pick up of our trade in from our house. Great all around experience!
Google Review
- October 07, 2020
This car shopping experience was one of the best I have had and I appreciate Gene Hauck for taking the time to show me the car virtually, answer questions and call to help me find a rental car so I could come look and purchase a beautiful, clean used Infiniti Q50 which had everything I was looking...
Google Review
- October 03, 2020
Had a great experience! As a younger woman, I was a little nervous about car shopping. Frank Waite was amazing to work with, and provided so much helpful information! Would definitely recommend!
Google Review
- October 03, 2020
I purchased my first ever Mercedes yesterday and I am Still so filled with excitement!! I would like to say thank you to Micheal and Mohamed. You guys are amazing and did a excellent job assisting me yesterday on my first car buy. I cant thank you enough for your time and professionalism.Milia Early
Google Review
- October 03, 2020
I recently purchased a Mercedes Benz GWagon at Mercedes Benz of Willoughby and I had a great experience!! My salesman Gene Hauck was very easy to work with. He answered all of my questions and he went above and beyond to help me with the whole sales transaction. Everyone there made me feel very...
Google Review
- October 03, 2020
Frank Waite was awesome! I emailed him about a car I was interested in and drove it off the lot that day. Great car buying experience and easy process!
Google Review
- October 03, 2020
Excellent service. I had a very pleasant experience with Mohamed Soliman and Ty Whiting during the purchase of my new vehicle. I would highly recommend this dealership to my friends and family.
Google Review
- October 03, 2020
Great service I would recommend this place to everyone looking for a new car, dont even bother with Bedford or North Olmsted. Made our car buying process so smooth, ask for Ty.
Google Review
- October 03, 2020
Worst service at a dealership I have ever experienced. The customer service is terrible after you purchase your car. They are very rude and always try to overcharge you here at the mentor location only. Do not recommend this location.
Response from the owner Replied: Hi BobWe are sorry to hear you feel this way. Please know that your feedback is important to us and our management team, our #1 goal is to provide an exceptional experience for all of our customers, as you can see me have a 4.9 star rating. We can assure you we offer very competitiveand aggressive pricing based on the market, and offer pricing matching. Someone from our management team will reach out to you today to see if there is anything we can do to assist you further. Thank you for your business and your feedback.
Google Review
- October 03, 2020
I got to work with Sage when I came in to look at a new Mercedes. They have excellent service and were knowledgeable about the product. If you need a Mercedes go check them out
Google Review
- October 03, 2020
Buying a car is always stressful, but Gene Hauck at Mercedes Benz of Willoughby Was not high pressure and did his best to help us find what we needed. I would definitely recommend him.
Google Review
- October 03, 2020
Buying a car is always stressful, but Gene Hauck at Mercedes Benz of Willoughby Was not high pressure and did his best to help us find what we needed. I would definitely recommend him.
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
nice people
Google Review
- October 01, 2020
I recently purchased a Mercedes Benz GWagon at Mercedes Benz of Willoughby and I had a great experience!! My salesman Gene Hauck was very easy to work with. He answered all of my questions and he went above and beyond to help me with the whole sales transaction. Everyone there made me feel very...
Google Review
- September 30, 2020
I got to work with Sage when I came in to look at a new Mercedes. They have excellent service and were knowledgeable about the product. If you need a Mercedes go check them out
Google Review
- September 29, 2020
I purchased my first ever Mercedes yesterday and I am Still so filled with excitement!! I would like to say thank you to Micheal and Mohamed. You guys are amazing and did a excellent job assisting me yesterday on my first car buy. I cant thank you enough for your time and professionalism.Milia Early
Google Review
- September 29, 2020
Worst service at a dealership I have ever experienced. The customer service is terrible after you purchase your car. They are very rude and always try to overcharge you here at the mentor location only. Do not recommend this location.
Response from the owner Replied: Hi BobWe are sorry to hear you feel this way. Please know that your feedback is important to us and our management team, our #1 goal is to provide an exceptional experience for all of our customers, as you can see me have a 4.9 star rating. We can assure you we offer very competitiveand aggressive pricing based on the market, and offer pricing matching. Someone from our management team will reach out to you today to see if there is anything we can do to assist you further. Thank you for your business and your feedback.
Google Review
- September 28, 2020
nice people
Cars.com Review
- September 24, 2020
Bought a pre owned 2018 Audi Q7 from them. I live 3 hours away. Worth the trip. Everyone was very professional and great to deal with. Frank my salesmen walked me through all the features on the vehicle. I would highly recommend doing business with them.
Google Review
- September 22, 2020
Excellent service. I had a very pleasant experience with Mohamed Soliman and Ty Whiting during the purchase of my new vehicle. I would highly recommend this dealership to my friends and family.