Great service and very nice people! Had my issue taking care of promptly and while the parts were on order they set me up with a car that was only 2 months old as a loner! In this case I got what I paid for! Vaughn R.

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First class people with first class service, a truly exceptional experience.

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Kevin my salesman was awsome made my experience pleasurable, very knowledgeable bought many vehicles in my day this one of my best experiences Thanks Kevin

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I was here looking at the vehicle in the photos without question an individual (salesperson, i assume) came out and and started the vehicle. I asked if the vehicle was purchased, to which the individual replied its still for sale. He drove the vehicle back into the service aisle, at no point was I...

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Charles Porter provided a fantastic seamless buying experience. He is very proactive and knowledgeable on the vehicles. We also found the dealership to be genuinely caring and with their feet on the ground, even when selling a premium brand !

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Kevin is a true professional and makes the car buying process seem simple. It is always a pleasure to work with him.

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Charles Porter provided a fantastic seamless buying experience. He is very proactive and knowledgeable on the vehicles. We also found the dealership to be genuinely caring and with their feet on the ground, even when selling a premium brand !

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DO NOT BUY HERE HORRIBLE CUSTOMER SERVICE!!!!!!I bought a GLE AMG 53 from this guys and up to my day of purchase everything was great calling me and getting back in touch with me but once i bought the truck and they had my money everything change i drove the truck to NEW YORK from OHIO and had to...

Response from the owner Replied: Hello Jhoniel, We are sorry to hear you you feel this way. What you have described in your comments is uncharacteristic of how we conduct business with our customers. As a family owned & operated business for over 55 years our goal is to provide an exceptional experience to all of our clients. You may have noticed our 4.8 star rating and hundreds of 5-star reviews, we do our very best to go above and beyond in providing a premium experience. When purchasing a Certified Pre-Owned vehicle from us, we can assure you that items such as brakes or tires are above Mercedes-Benz CPO and safety standards. After reviewing our files this was the case with the vehicle you purchased, the brakes measured above the required standard. Someone from our senior management team will reach out to you today to learn more about your experience, we look forward to speaking with you.

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I would highly recommend Mercedes-Benz of Willoughby. Frank Waite and sales manager Gabe Despres were timely, transparent, and open to negotiating. This built a high level of trust quickly with me and was a huge factor in me choosing their dealership for our EQE 350 SUV.Also hugely important was the...

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Kurtis - my salesperson at Mercedes of Willoughby was wonderful! He was very helpful and worked with me through the entire process. Highly recommend you ask for him!

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Got my car out of storage and thd battery was dead had it jumped and drove out to the dealership. Greeted by Raj, Michael and Craig they took superb car of me. Replaced the battery while I waited in the customer lounge with a coffee and was on my way in no time!!Exceptional service and very...

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Frank Waite did a great job findig the car that had the features I wanted. We were able to work the final deal over the phone. Did a good job going over everything on the car. This was my third Mercedes I purchased from Mercedes-Benz of Willoughby. Good sales and service team. I will alway...

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I have purchased many cars in my day, and usually the part I am least looking forward to is the buying experience. However, at Mercedes Willoughby this process was seamless and stress free. Kurtis Borsi went above and beyond to ensure all my needs were taken care of, and took the stress out of the...

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So happy with my purchase from Mercedes-Benz of Willoughby! Frank Waite was so helpful and wonderful throughout the process. Brett Leikin paid special attention and did his part to make sure I ended up with the value I was looking for. The customer experience was bar none from other Mercedes...

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Great staff and excellent service.

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Response from the owner Replied: Hello Harmeet, we are sorry to hear you you feel this way. Please know that your feedback is important our management team. As a family owned & operated business for over 55 years our goal is to provide an exceptional experience to all of our clients. You may have noticed our 4.8 star rating and hundreds of 5-star reviews, we do our very best to go above and beyond in providing a premium experience. Someone from our senior management team will reach out to you today to learn more about your experience, we look forward to speaking with you. Thank you for your business.

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this place has been the best car dealer I have ever been to that treat you like family no matter what

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5 star customer service and support.

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Buying a car at Mercedes-Benz of Willoughby was extremely easy. Kuris was helpful and took care of every question and concern I had. The price was very competitive and there were no unexpected fees. I would highly recommend purchasing a car with them.

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My experience with this dealership is always exceptional!! The service, staff, and management - always awesome every visit.

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All steps went smoothly the whole team was great to deal with Kurtis Borsi was outstanding Thank You

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Amazing service department! I recently switched over to Mercedes-Benz of Willoughby after being a service customer over at Mercedes-Benz of Bedford for several years. The quality of service between these two dealerships is frankly NIGHT AND DAY. The Willoughby service dept. drove all the way out to...

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My son researched his first dream Mercedes and found an excellent value at Leikin Mercedes-Benz of Willoughby. We reached out to the sales department and our salesman was Mohamed (Mo) Soliman . Mo was nothing short of patient, polite, and accommodating to my son and I. His commitment to our needs,...

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Had a great experience at this dealership. Kurtis was extremely helpful and transparent with everything. Could not recommend more!

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Our experience was great ! We are very pleased with our purchase! Kurtis was very helpful and honest in assisting us with our Mercedes Benz Cls 550 the car was in beautiful condition just as described thank you guys at Mercedes Benz of Willoughby!

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drove down from Detroit to purchase a used car and received 5 Star service from Brett, Alicia and Mo. Highly recommend buying a new or used car there. The car was in amazing condition- ken

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I am so pleased with my experience here. I had the pleasure to work with Frank Waite who guided me through the process of buying my first Mercedes so seamlessly. He was so helpful, kind, and professional and never was pushy with anything. All of the employees were so nice; everyone always had a...

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I have been buying cars for thirty years from eight different car companys to over 25 cars and buying a Mercedes GLE 350 from Willoughby Mercedes and salesman Frank Waite has to be the best car buying experience Ive ever had. Professionalism at its finest.

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I just wanted to add that these folks went out of their way to help me. I drove in from Pittsburgh car was ready, perfectly cleaned as promised, very helpful and Kevin is extremely knowledgeable. I would highly recommend purchasing a car from these folks and will be doing so again . .

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Alicia has helped me tremendously!! She let me kno what was going on every step of the way and was very polite. Even tho it took days for my final results, she was patient and expressed nothing but kindness thru texts. Hope to run into more people like her in this industry. Oh, btw she’s new and...

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I have bought 2 cars from Mercedes Benz of WilloughbyAnd always get great service and vehicles! Very nice and professional staff with knowledge on every vehicle they sell! I’m actually going back to buy another vehicle.My Mercedes GLC43 AMG is AWESOME

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Kevin Conant is an excellent salesmen and advisor for the purchase of my vehicle. I recommend him if you intend on purchasing a vehicle here. He has 40 years of experience in the industry and can point you in the right direction for the purchase you want to make.

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I had a wonderful car buying experience here at Mercedes-Benz of Willoughby. I purchased a GLC 300 Coupe and I love it! The entire staff was very professional and friendly. My sales consultant Frank Waite is amazing... He was very knowledgeable and helpful thoughout the entire process. It was a...

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I had a wonderful car buying experience here at Mercedes-Benz of Willoughby. I purchased a GLC 300 Coupe and I love it! The entire staff was very professional and friendly. My sales consultant Frank Waite is amazing... He was very knowledgeable and helpful thoughout the entire process. It was a...

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I was given an electric loaner while my car was being serviced. I received thorough instructions on how to operate and drive it. This was very welcome as I had never driven one before.

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Kevin sold me my first Benz. He is knowledgeable and very thorough in his process. Highly recommend this dealership and Kevin for your next luxury car purchase.

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We had a fantastic experience today leasing a Mercedes from this dealership. Kevin Conant and Michael Leikin were great to work with. They made the process easy for us, were very attentive and honored the quote they gave us before we visited. We are super excited about our new GLB 250!

Response from the owner Replied: Thank you for your business, and positive review! This will help future customers learn about the experience they can expect to have when working with us. Enjoy your new Mercedes-Benz!!

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Had my smoothest and most professional car buying experience with Kevin Conant, Sales Manager for Mercedes-Benz of Willoughby, part of Leikin Motor Companies. He streamlined the paperwork process and provided a thorough and concise vehicle familiarization. Kevin artfully condensed a complicated 500...

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Had my smoothest and most professional car buying experience with Kevin Conant, Sales Manager for Mercedes-Benz of Willoughby, part of Leikin Motor Companies. He streamlined the paperwork process and provided a thorough and concise vehicle familiarization. Kevin artfully condensed a complicated 500...

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Excellent experience. Very friendly , knowledgeable staff.Shout out to our sales consultant Gene Hauck who was phenomenal. He was able to understand our needs, budget, timeline and able to come up with suitable purchase /model options. Highly recommended.

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From the moment I stepped foot into their showroom, I was greeted with warmth and professionalism. (Mo) and the entire staff at Mercedes-Benz of Willoughby is second to none. You have a customer for life and I adore my GL450e!! Thank you!!

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Everyone at this place is amazing; Mo and team did exceptionally well with showing me the car and making it a perfect gift for my wife!Mo was excellent and an asset to the company- Service Team is also A ++This is my second car purchase with them and as my wife said their will be a third!

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We had a wonderful experience. Everyone was friendly, kind and accommodating to our family. Gene went above and beyond, staying late to show me the features of my new vehicle.

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I have been taking our GL450 to Leikin Mercedes Benz of Willoughby for service for the five years since we have bought it. The service team of Deb, Mike and Greg are consistently exceptional at customer service. I have never had an experience that was less than 5 star. They are professional,...

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Thank you a lot service on my GLC 300 was excellent! Costumer service was prompt and knowledgeable in addressing all my concerns. Highly recommend Willughby dealership for all services.

Response from the owner Replied: Thank you for your business and the positive feedback about your experience working with us. We look forward to seeing you soon!

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When my wife and I came to purchase the vehicle, there were significant scratches and finish issues. Gene was our salesperson. They tried explaining that this was normal wear and tear and assured us it wasn’t an issue. After the Michael inspected the car he agreed with us and was going to take...

Response from the owner Replied: Hi Ryan, We are sorry to hear you feel this way. Someone from leadership team will will be contact with you to discuss these concerns. This feedback is very surprising to us; what you have described is uncharacteristic of any of our team members or our mission statement as an organization. It is our goal to provide an easy & premium car buying experience. We look forward to speaking with you soon, thank you for your time.

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Working with Frank and Brett was a fantastic experience. Purchased a CPO GLS and vehicle is in immaculate condition. Very professional group and seamless car-buying experience.

Response from the owner Replied: Hello Chris! Thank you for the business, and taking the time to write this positive review about your experience working with Frank & Brett. Enjoy your new vehicle, and happy holidays!

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Response from the owner Replied: Hi Rick, Thank you for providing your positive feedback, and your years of loyalty as a client. Please send Cynthia our warm regards. Thanks again, and Happy Holidays!

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Great experience! I had the opportunity to work with salesman Mo. He was awesome! Finding my car was not easy but he was so diligent. Thank you for all the hardwork and being so kind and friendly throughout the entire process.If you go to Mercedes in Willoughby ask for Mo.

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We had a great car buying experience from the team at Mercedes Benz of willoughby! Thanks to our salesman Kevin and finance manager Shelly for making this such a fun, easy, and positive experience from start to finish. We recommend them very highly.

Response from the owner Replied: Thank you for your positive feedback! Enjoy your new vehicle, and thank you for your business. We look forward to seeing you soon!

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My wife and I both traded in our vehicles in the same day and purchased 1 used and 1 new vehicle from Leikin. With that being said we were at the dealership for quite a long time test driving, dealing, detailing and financing. but from our salesman Mo Solimon to Ty Whiting (sales manager) and Kate...

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Bought a Mercedes ML350 as-is, and was assured it was looked over great and any repairs were completed. Well, the engine locked up 30 days & 300 miles later. Spoke to owners son and was offered no assistance. Only asked for small financial assistance. Poor customer support.

Response from the owner Replied: Hello Ben, We see in our system that you purchased this vehicle close to nine months ago. Upon this transaction you acknowledged in writing you were purchasing the 2015 ML with over 100,000 miles as-is with no additional warranty or conditions, and declined to purchase any additional coverages that might have been available at that time (March 2023). We have passed your feedback on to senior management & ownership. Someone from our team will get in contact with you to discuss your concerns further.

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Leiken is the best. Service department is top rate. Will always recommend them!

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I had a great experience at the Mercedes-bens last of Willoughby. Mo was very professional and did a great job on finding the right car for our family . Everyone was nice and friendly

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My salesman, Mo Soliman, was awesome. Very knowledgeable about the car, no pressure to buy, and super flexible in his schedule. He even came in on his day off to complete my sale. Brett Leiken, the sales manager was also awesome to work with. Highly recommend purchasing a car from their dealership.

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Got a beautiful C300 a couple days ago and the experience was amazing! Gene was great, he made everything super easy and was very professional.He was quick at responding and efficient with his work. Loved doing business with these guys!

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Kevin Conant was an amazing sales manager to work with! He made the process quick, simple, and efficient! Would be happy to purchase another car from him!

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Kevin Conant was an amazing sales manager to work with! He made the process quick, simple, and efficient! Would be happy to purchase another car from him!

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The experience at Mercedes-Benz of Willoughby was highly professional and the way that business should be conducted. Gene was as professional as can be, and one who delivered the product in a reputable way with integrity. As one who conducts a great deal of business in various states, it was...

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Just had routine scheduled service and asked them to look at a headlight with a crack in it. They were wonderful and did not try to push replacing the headlight because the part was quite expensive. Decided to replace just to take care of it now and very pleased with the service!

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My sales person was Mo and he was extremely helpful and personable. He made sure that the Car I chose fit me perfectly.

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Hope and Matt made our car buying experience easy. They went above and beyond to make sure I got the car I wanted at a really fair deal! I would recommend them to everyone!

Response from the owner Replied: Thank you for your positive feedback! Enjoy your new Mercedes-Benz, let us know if you need anything else!

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I have dealt with Leikin Motors and Mercedes-Benz of Willoughby for years and it is an excellent company with an exceptional staff.

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I have consistently had great service for my Mercedes at Mercedes-Benz of Willoughby. This time it was with the Body Shop and again - great service! Thank you!

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I’ve dealt with the Leikin Motor Co for the last 10 years, through 3 cars, and have nothing but superlatives to say about them. Gene Hauck has been my go-to guy for everything, and services from maintenance to purchase been exceptional. The Leikin family is very actively involved, and the...

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My wife and I recently purchased a Chrysler Pacifica from Kevin.We are located 5 hours away in PA, so the purchase was remote. The entire transaction was flawless, Kevin kept in constant contact with us through the process.The purchase could not have gone smoother. Thank you Kevin and the Mercedes...

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Just purchase a car from Kevin C at Leiken Mercedes. He was an absolute pleasure to deal with. Very Knowledgeable about the car and what incentives and financing options were available. I would recommend him to anyone looking for a car.

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My husband and I had the best experience buying a car! Gene Hauck did an excellent job helping us and had A LOT of Mercedes knowledge!

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I took my GLA 250 in for the 60,000 servicing. There were no issues with my car, but regular servicing is important to me for keeping my car issue free. Michael, my service adviser, was very approachable, and answered all of my questions. I requested a loaner, and was able to return home to do...

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Kevin Conant, the sales manager, was wonderful and made our purchase really easy. Outstanding service and a great team. The best Mercedes dealer of the greater Cleveland !

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Really bad customer service. I have been contacting them three days but still couldn't get through a HUMAN agent. Only virtual assistant and couldn't understand anything!

Response from the owner Replied: Hi Alex, we do not have record of ever conducting business with you. We also noticed that you left this exact same review on another Mercedes-Benz retailer’s Google Business page. If this feedback was intended for another Mercedes-Benz retailer, please kindly delete your review from our business. Thank you.

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My husband and I recently purchased a vehicle and our experience with Frank and Brett was outstanding. They were understanding of our needs and exemplified genuine class through the entire sales process. I highly recommend this dealership!

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Buying experience from beginning to end was painless. Hope Intihar is highly knowledgable and was a pleasure to work with. Sales Manager Ty was also very helpful.

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5 Star effort for my wife and I's sales representative Frank and all of the staff at Mercedes Benz of Willoughby. Genuine courtesy and care that can best be described as exemplary. Our SUV is a perfect fit and Franks insight was spot on. Great job and thank you so very much!

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Everyone at this dealership is professional, kind, and patient. I’ve been to many dealerships shopping and there was NO pressure sales here. I love my new GMC terrain!

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Absolutely above and beyond experience. Searched for my perfect car online for months and found it at M-B of Willoughby. Gene Hauck was by far the best sales rep I have ever met. Courteous, detail oriented, extremely thorough and friendly. My car arrived today and anyone would be hard pressed to...

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Kevin Conant was my salesman and he was wonderful. I literally trusted him to test drive a vehicle that I purchased with out driving myself first! The process was seamless and I felt very welcomed from beginning to end!

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They are extremely accommodating and fair- excellent service!

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Our salesman, Frank Waite, was very knowledgeable and professional in all our dealings, from initial contact through price negotiation to vehicle delivery.

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As always, an excellent routine service appointment that was easily arranged and confirmed online.

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Leikin Motor Company, is a fabulous dealership. Staffed with very knowledgeable, courteous, respectful product specialists.I want to thank Hope Intihar, and her supporting work mates for a truly satisfying and pleasurable experience in my purchase of a SL63 AMG.Their knowledge, experience, attention...

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My experience with Leikin Motor Company was an opportunity to work with Hope Intihar and a few of her supporting members of the sales team. Courteous, knowledgeable, responsive with information about the vehicle. So very happy to have this wonderful opportunity. Purchased a great vehicle, will...

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Very friendly atmosphere, the sales specialist, Mo, was particularly very kind and helpful along with both general managers Ty and Mike. The finance director, Francesco, was also quite straight forward and great….. I hope I didn’t forget to mention someone in the process, this was a very good...

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Hope and Matt were great to work with. I highly recommend. They both made the process seamless and easy.

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My salesman Mo Soliman made this experience great! The overall purchase was easy and Mo took great care of us. The entire team at this location is fantastic and I recommend them for your next Mercedes!

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My salesman Mo Soliman made this experience great! The overall purchase was easy and Mo took great care of us. The entire team at this location is fantastic and I recommend them for your next Mercedes!

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Leiken Mercedes were exceptional and went beyond what is expected by offering to replace a part on my vehicle that was unknowingly damaged. When I asked whether it was damaged when the car was in service several days before I noticed it, they checked their video recordings and could not confirm that...

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Recently bought a used vehicle from Frank Waite at Leiken.Very pleased with ever aspect of the transaction. They were fair with the offer on my trade in. Were accommodating with requests and addressed the few concerns I had quickly and made the entire process simple, fast and easy.Would have no...

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Great experience and friendly staff.

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First time service customer, and my experience with Raj in service, and Greg with my loaner was exceptional.

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Exceptional service

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Mercedes of Willoughby goes above and beyond for your vehicle! Staff are all friendly and very professional.

Response from the owner Replied: Hi Tim, Thank you for trusting us with your automotive needs and your positive feedback! Please let us know if you need anything else.

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I can see why they have so many 2022’s still on the lot—can’t get anyone to sell them! Walked around outside and inside for quite some time, passed at least 2 salesmen who couldn’t be bothered to help.

Response from the owner Replied: Hello Laurel, Thank you for providing this feedback to us. We have shared these comments with our sales team. As you might have noticed from the hundreds of positive reviews, and our 4.8 star rating this feedback is very surprising to us! We strive to ensure everyone who visits our location is greeted immediately and provided with an above and beyond premium experience. We would like to discuss your experience further with you, please give us a call and ask for our General Manager.

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I guess we look to poor or something??? No one wanted to help us lol…. Guess I’ll spend my money elsewhere.

Response from the owner Replied: Hello Travis, Thank you for providing this feedback to us. We have shared these comments with our sales team. As you might have noticed from the hundreds of positive reviews, and our 4.8 star rating this feedback is very surprising to us! We strive to ensure everyone who visits our location is greeted immediately and provided with an above and beyond premium experience. We would like to discuss your experience further with you, please give us a call and ask for our General Manager.

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I had a great experience with all of the staff members. I would recommend visiting this dealership if you are in the market for a Mercedes Benz.

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I recently visited Mercedes-Benz of Willoughby to consult my possible future purchase of Mercedes. My sales specialist was Mo Soliman, and he was just fantastic!Not only does he show his professionalism regarding sales and knowledge of cars, but he also cares for his customers and is willing to take...

Response from the owner Replied: Hi Sung, Thank you for taking the time to provide your positive feedback! We will be sure to pass your comments onto Mo and our management team. Enjoy your new vehicle!

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Raj provided exceptional customer service. Vehicle was available when promised, with an excellent car wash too!!

Response from the owner Replied: Thank you for taking the time to provide your positive feedback on your service experience with Raj in our service department. Please let us know if you need anything else. Enjoy your summer!

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Mo Soliman was absolutely great to work with when buying my new C300. Incredibly happy with the service and how I was treated as a customer, would absolutely recommend looking here

Response from the owner Replied: Thank you for your positive feedback! Enjoy your new Mercedes-Benz!

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Raj in the service department is always so pleasant to work with. He always goes above and beyond when I have a question or if my car needs to be serviced. He is a lifesaver! Thank you Raj!!

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Great experience working with Mo' Soliman and Ty Whitting. They were very friendly, knowledgeable, professional and I would highly recommend working with these gentlemen on your next Mercedes purchase.

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Mike the owner is a great guy super helpful, professional and diligent. Mo is extremely thoughtful and caring and helpful. Entire experience exceeded my expectations customer for life.

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Just purchased my second Mercedes Benz from Leikin and as before Gene Hauck is a joy to work with!!!

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