Best car dealership in the city! They take amazing care of me for years. They always do the right thing, even if the issue is not covered under warranty. I wouldn't buy a car from anyone else!

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Recommended

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My wife and I purchased a used GLK350, Pre certified. When we drop off our car for service a brand new similar vehicle is waiting for us to use for the day or days needed. Service and staff is always exemplary. Leiken is making it difficult to want to purchase a vehicle from anyone other car...

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Customer Service was great #Marquee Montgomery.

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Fantastic experience. Highly recommend.

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I've been taking my car to Mercedes-Benz of Willoughby for service for a few years now and I've never had anything less than exceptional service. I have also unfortunately needed the body shop a few times, however, I very much appreciate having all of my car service needs under one roof. The body...

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I`ve had 2 cars with Leiken. great experience. Recommend Brian Rapoport in sales. He is excellent in his work. Service has been excellent too. recommend 100%. TC...….

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I had my schedule B service completed on my 2018 GLC-300 recently. MB of Willoughby made getting the service done with no effort on my part. They came to my house with an MB loaner and took my vehicle to their location for the service. My vehicle was returned about 4 hours later, service completed...

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Very Personalized Service. Good people.

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I have been taking our GL450 to Leikin Mercedes Benz of Willoughby for service for the five years since we have bought it. The service team of Deb, Mike and Greg are consistently exceptional at customer service. I have never had an experience that was less than 5 star. They are professional,...

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I like mercedes

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personnel in the body shop courteous and prompt, in particular Don

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My husband and I recently purchased a pre-certified Mercedes at Leikin and had an incredible experience. Brian Rappaport and Marquee Montgomery provided excellent client service, and I highly recommend both of them.

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My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.

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brought my car in for my first yearly service and they had me in and out very quickly, they fixed what had to be fixed , they had a loaner waiting for me and everything went very smoothly. I was very impressed.

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Very good and prompt service for an unscheduled appointment to fix a tire problem.

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Once again I received great service. Thank you for making it convenient with picking up and delivering my car. I am grateful for the flexibility and professional services.

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Great service. Everyone is friendly and very prompt.

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Service was completed on time as promised. All of the people in the service department were friendly and helpful. A pleasure to bring my car in for service.

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Dropped off my car for a regular maintenance check and was handled quickly.

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I took my SL550 in for a Schedule B service and Car Detailing. The schedule B service ($425) and the recommended brake fluid change ($179) were done as expected, although the prices was quite high. However, the maintenance is important to keep the running well.The car detailing was absolutely...

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The service I received was exceptionally great, I am scheduled for another appointment next week I know this should be five star status.

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Excellent service. My car was cleaned inside and out when I got it back. Very kind in service dept! Thank you!

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Courteous professional repair on MB R350. Less expensive than anticipated.

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Brian Rapoport

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Leikin Mercedes has a fantastic service department. We can always count on superior service and outstanding interaction with all the employees They make us feel like we're their favorite customers.

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Great service the parts department is awesome. Great team of guys that are very very helpful. Make sure to find the free espresso machine!!! 313k miles on my Mercedes-Benz powered sprinter

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Wonderful experience. Marquee was amazing. Very helpful and knowledgeable about the vehicles. Ask for him when you are ready to purchase your next Mercedes

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Customer service was great! Bought my 2013 Lincoln MKS from them, was in and out of there in no time! They had my car ready for me to pick up, they walked out and greeted me before I even enter the building. Very nice and clean atmosphere and staff was excellent! They knew I was coming from North...

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My experience at Mercedes- Benz Willoughby was a 5 star experience thanks to Ahmad Krayem. He was there every step of the way to help me with anything I needed. He took the time to help me swap out my belongings to my new GLA from my old car and how to work the my mercedes new app. He even wrapped...

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The the Services they provide are always Excellent. The entire Staff is always Courtesy and Professioanl

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Bought a used Toyota Highlander. Found the salesman Ahmad and sales manager Mike to be fair and straightforward.

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Not happy with the service department. Took car in for inspection and had a ton of unnecessary recommended repairs, proceeded to another dealership for inspection to only find out over half of the suggested items were falsely represented. I don't trust them at this point.

Response from the owner Replied: Mr. Bimmer, Customer feedback is very important to us here at MB of Willoughby! As you may have noticed we hold one of the highest dealership star ratings! Unfortunately, we have no record of your name in our system. We attempted to look up your contact information in our database so our General Manager could give you a call to discuss the supposed experience you outlined in your review above. If you could please give us a call at your earliest convenience and ask for Michael Leikin, our General Manager, he would love to speak with you (440) 220-6515. If this review was intended for another dealership, we kindly ask that it be removed.

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2 Hummers, I Corvette and 5 Lexus over the years and Brian Rapaport at Leikin Mercedes-Benz provided the best buying experience! Nice people; professional, polite and knowledgeable.

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Incredible rewarding experience purchasing my new Mercedes-Benz with Ronnie leiken the owner of receipt is Benz Willoughby and Brett Leiken his nephew I would highly recommend Mercedes-Benz of Willoughby to anybody out there that wants a Mercedes they are phenomenal excellent excellent service Im...

Response from the owner Replied: Nancy-Thanks for the positive feedback and kind words! Let us know if you need any thing else, enjoy your new ride! We truly apprecahite your business.

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I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem went above and beyond to make this experience perfect! He was personable and very thorough going through everything in the car and told me I can call...

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Ahmad Krayem and Michael Leikin were extremely helpful and professional in helping me select my new C300 cabriolet. I commend them on their knowledge and customer service and highly recommend my sales rep Ahmad and the Leikin dealership as well!

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Best car dealership in the city! They take amazing care of me for years.

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Buying a used vehicle is not easy. Brian Rapoport made it easy. He was very knowledgeable and pleasant to work with. Everyone was very respectful and nice. Bought a car on Saturday and it was detailed and ready for pick up on Monday.

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A HUGE thanks to Brian and Michael for making this entire experience so enjoyable! Brian gave me lots of information about my new car and was very patient and helpful with answering any questions!! I am in love with my new car. 100% recommend.

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I worked with Brian and Michael and they made the experience stress free and enjoyable. I was given a lot of information about my new vehicle and left feeling completely comfortable. I would 100% recommend! Thank you, guys :)

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Bought a used car from Brian R. Great customer service very easy process. Would buy from him again.

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Brian and Michael were excellent! I had an issue with a feature that I wanted installed, and they went the extra mile to get it done and quick! Best service! I highly recommend.

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I don't have one negative thing to say about my experience here. Marquee helped me with my new CLA and he made the process painless. He was always quick to respond and was never hassling me to close the deal. He knew I was doing my research and gave me all the information I needed. Great experience!

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Cool when u got bank

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I'm leaving this review because of Michael, Craig, and Don... Three people I have and will continue to do business with for years. They have made enormous strides to rebuild this dealership from its early start and I would say they've done an admirable job at it. Michael is the son of the owner,...

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Last month I was considering purchasing a new car. I noticed a low mileage 2016 Mercedes C300 at Leikin Motors and decided to take a quick look. I had no real intention of making a purchase that Saturday but after the test drive it was hard not to consider Mercedes. The cars smooth drive and power...

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Mr Ahmad Krayem was very helpful when I purchased GL450,he was knowledgeable about the car, very polite,I was very much happy making the deal

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I haul cars for a living and In the last two years I have been to Mercedes-Benz of Willoughby maybe 15 times. Each time I've been here they are great! The sales representative's are kind and more than willing to assist with our needs and just about everytime will direct me in the right direction of...

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4th car I've leased though Dave Pecek since ~2000. First 2 were BMW's at another dealership, latest 2 Mercedes, both at Mercedes-Benz of Willoughby. Repeat customer, need I say more?

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Ahmad Krayem, Burt and their team were helpful, responsive and treated me with respect. Their no pressure sales approach and transparency was very much appreciated. Best Mercedes dealership in Northeast Ohio for customer experience.

Response from the owner Replied: Hi Kelly- Thank you for your positive feedback, we truly apprecahite your business. Please do not hesitate to let us know if you need anything else. Enjoy your new vehicle!

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Beautiful cars great deals

Response from the owner Replied: Thank for your feedback Ronald- we look forward to seeing you again soon!

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Had a great experience working with Brian Rapoport at Leikin Motor Company in Willoughby. I had previously worked with the Volvo part of the dealership, but Brian from the Mercedes-Benz side helped me with purchasing one of their used cars. Knowledge and personable. Given the time and attention he...

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