I've always been happy with the service, and general "quality" throughout the dealership. Sales staff, service people, physical appearance of the premises, car loaner program, etc.---they are all top notch. Dr. Stephen Young

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Exceptional service- All problems solved!!! Thank you! Howard Danzinger

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Working with Hope Intihar on our used Regal Tourx purchase was a GREAT experience! We drove from Michigan to Cleveland, Ohio and it was worth every mile. Hope had the car ready for us to test drive as soon as we arrived at the dealership and made the purchase process quick and easy.

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Thanks to Hope Intihar for helping me get the car of my choice! The best or nothing!

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Great experience! Sammy picked me up from the airport to take me to the dealership. Mo took the time to explain everything on my new car and how it all worked. Everyone that I came in contact with at the dealership was extremely helpful and gracious. It was such a great experience all around!

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They picked me up from the airport! The whole experience was fast and efficient. The people I came in contact with (Mo, Sammy & Bret) were extremely helpful and gracious!

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Took my car in for Service A today. The service was fast, efficient and the staff were pleasant. In and out in about an hour. Thank you!

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I had a very good experience at Mercedes Benz of Willougby. I went in looking for a SUV and ended up leasing one the same day. My salesman Mo Soliman was very kind and understanding of the things i wanted and made the deal happen. Everyone there is ready to help in anything you need.

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I ordered a Mercedes Benz from Kevin Conant. He was excellent from start to finish. The manufacture took a while for us to receive it, but he kept me abreast of the time and waiting period. When it arrived, he made it a special experience for my wife and me. Kevin and Leikin Mercedes has excellent...

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Frank's service was absolutely on point, Because he took the time to make sure I knew everything I needed to know about My Mercedes 2022

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Amazing service, as always!The whole team is remarkable - especially Mike & Raj in the Service team!

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Shout out to Mo, Michael and Bruno for taking care of me! From the time I walked in the door to the time that the keys to my new whip were put in my hands I knew that I was a part of the Leikin family! If any of you are looking for a personal touch with no gimmicks and hassle…..this is the place!...

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I came in on a Thursday to inquire and was in my new car by Saturday! Kevin Conant was so helpful and made the leasing experience so pleasant and easy! I'm loving my new car!

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Thank you Mercedes-Benz of Willoughby so so much for you patience and willingness and understanding with me…. I absolutely love my E300.. Thank you Frank your an amazing person keep up the awesome work….

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We worked with Mo Solomon at the dealership. Mo was a pleasure to work with us and provided us invaluable advice as we made our decisions on the model and option packages.We also worked with dealership financing team to evaluate both the purchase and leasing options for the vehicle.Overall a very...

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We work with Mo Soliman throughout the selection and financing process. Mo is extremely knowledgeable and a pleasure to work with. He helped us better understand the various option packages available and how to use the ones we selected in order to get the very best performance and pleasure from the...

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This is not the first time l buy and use a Mercedes- Benz. I had the pleasure of working with Mo Soliman. He is good Man, helpful,knowledgeable and very friendly. He made sure l was a satisfied customer. If you are in the Cleveland area looking for a cars go to Mercedes-Benz of Willoughby

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Very pleased with Leiden motors ,with Raj and Jeven

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I cannot say enough about this dealership. They treat you like family. I had the pleasure of working with Mo Soliman - he was the best - helpful, patient, knowledgeable & very friendly. Everyone we dealt with was fantastic!

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By far the best, smoothest, most enjoyable car-buying experience yet. Frank Waite was helpful, knowledgeable, thorough, and overall just great to work with throughout this process. Thank you!

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By far the best, smoothest, most enjoyable car-buying experience yet. After a week of visiting many dealerships and feeling rather frustrated, Mercedes-Benz of Willoughby was a breath of fresh air. Specifically, Frank Waite, who was very knowledgeable, thorough, and overall just great to work with...

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Great service! Raj- service attendant, handled my service. All went smooth and quick. My vehicle was cleaned as well. 180 difference from Bedford location. I'll recommend Willoughby Leiken to my friends and clients!

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I have had an excellent experience purchasing my car through this dealership.Mo Soliman was amazing to work with and made the process so easy and seamless. He spent so much time helping me decide on the car that suits me the most. Then he worked so hard to get me the price range that I could afford....

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Keep up the good work

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Mercedes-Benz of Willoughby serviced my vehicle extremely thoroughly and professionally as always. The staff displayed quality customer service and the waiting area was superb.

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Wonderful Experience! Thank you, Kevin!I had inquired about an ML 350 that was available, but I was out of state. I reached out to Mercedes of Willoughby, and received an immediate response from Kevin, the Sales Manager. He supplied me with so much information on the car, and even sent the window...

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This is not the first time I am purchasing and using the Mercedes-Benz of Willoughby. I have purchased two cars from Gene and Michael in 5 years. Although I used them, I received help from the service department and numerous salespeople. The customer experience and service are great all around. I do...

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I had a fantastic experience there. Mo was my sale’s person. He did everything possible to provide me with best deal. He is honest and really care.

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Gene the salesmen went above and beyond to help me get the car I wanted . We traveled from Rochester NY . Great experience!

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Bob Alponat and the team at Leikin made the buying experience very pleasant.

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" Begin Again"The care and extraordinary team of passionate individuals especially Gene, made the process of purchasing exciting and full of awe and joy. All the things that every salesman and dealership should provide. I am just sitting quietly in my new vehicle listening to Kendrick Lamar ...

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I just purchased my third vehicle from Leiken Mercedes Benz. They make it impossible to purchase and service anywhere else. Top notch sales staff (Gene Hauck) and Ty Whiting the GM. The service staff is excellent too. Always professional and very helpful. A wonderful experience from a family owned...

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Dealership was unable to diagnose a blown fuse as the cause of blower fan not working on my van. They told me that the fan would probably never work because of upsizing I'd done to convert the vehicle to a camper van, even though it had worked for the year+ since the upsizing was completed. I...

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Everyone at the dealership did an outstanding job making the experience top notch. I drove two hours past multiple Mercedes dealers based on the my interactions with this dealership. I would buy another Car here again without hesitation.

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I purchased a Mercedes here and Bob A was the salesman he is very knowledgeable of the vehicles and was great to have met and deal with him very happy with everything thanks again Bob

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Bought a Mercedes with salesman Bob A. ⭐️⭐️⭐️⭐️⭐️ top notch dealership all around. Finance was fast, easy and professional (thanks, Bruno!) No greasy sales tactics or high pressure. Definitely recommended and trustworthy. Thank you for the wonderful experience!!!

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Super happy customer. Thank you Michael Lieken for your care and expert service in helping me select the perfect car for me.✨ And thank you to Mo Soliman for you courtesy and showing me all of the newest features on my new car. You were a delight to work with.

Response from the owner Replied: Hi Tami! Thank you for taking your time to provide positive feedback, and your years of loyalty in trusting us with your automotive needs! Enjoy your new Mercedes-Benz!!

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Scheduling was fast and easy. Worked with my schedule. Work was done quick and professionally. Put down paper to protect my carpet on the drivers side but left dirty shoe prints on the passengers side. Not a huge deal but didn't really want to have to pay to clean the carpet too

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Frank Waite was my sales consultant, he is super knowledgeable and made my new car purchase so easy and very special for me. Thanks so much Frank!

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I had a great experience working with Mo’ Soliman. He was a very professional, knowledgeable, and friendly sales consultant. He knows his stuff and was willing to answer any questions I had. He was attentive, funny, and conversational. He helped me understand all the features of my new vehicle and...

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Response from the owner Replied: Thank you for your positive feedback!

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Very rude.

Response from the owner Replied: Ms. Rankin, Customer feedback is very important to us here at Mercedes-Benz of Willoughby! As you may have noticed we hold one of the highest dealership star ratings! Unfortunately, we have no record of your name in our system. We attempted to look up your contact information in our database so our management team could get in touch to discuss the experience you outlined in your review above. If you could please give us a call at your earliest convenience and ask for a member of senior management, (440) 220-6515. If this review was intended for another dealership or business, we kindly ask that it be removed.

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I had to file a claim on their loaner car due to some thug’s shooting and hitting the car. However; my insurance paid the claim and they now won’t allow me to get a loaner car while my car is being serviced. It’s sad cause I’ve been a customer of Mercedes a long time.

Response from the owner Replied: Mr. Bender, the complimentary 2022 Mercedes-Benz loaner car we provided to you while your vehicle was being serviced; was severely damaged while in your possession / at your location. Our loaner agreement states that while you are in possession of the vehicle, you, and/or your insurance provider, are responsible for any & all damage incurred. Additionally, as the owner of our loaner car fleet we reserve the right to withdraw future loaner car privileges based on previous behavior or misconduct that may have occurred.

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Very pleasant experience. Gene Hauck was great.

Response from the owner Replied: Thank you for sharing your positive experience! Thank you for your business.

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Great experience. Annual maintenance, said would take two hours and I hung out and worked and waited. Took just over an hour. Always great.

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Exceptional service from Brian, Mo and the team at Leikin Motors! This was an out of state transaction and they made things very simple and easy!

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I am a busy working mom, so I chose to use the valet service. It was so easy and convenient. I received text updates from the dealership, and it was easy to pay online.

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An exceptional buying experience, Frank Waite was our salesperson. Highly organized and cognizant of time, Frank went above and beyond. Would definitely purchase from this dealership again!

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My review is based on two sets of experience - Sales and Appraisal for trade-in.I'd say not one of the most pleasant car-buying experiences. I live in PA but often ended up buying the car from Ohio due to good pricing. I called this dealership as they have the car and color which I was looking for....

Response from the owner Replied: Hello Mr. Patel, Please know that your feedback is important to us and our management team, our goal is to provide a premium & exceptional experience; as you can see we have a 4.9 star rating. We have forwarded your comments on to ownership and senior management to review and address with our team. As we do with all of our out-of-state customers who have a vehicle to trade, we sent you a 'ballpark appraisal questionnaire," which asks questions like "are there are warning lights on the dash," "is there any damage on the vehicle," and "are there any aftermarket parts on the vehicle." We understand that customers don't inspect their vehicles as thoroughly as our appraisers do. While it is not uncommon for out of town customers to arrive with trades that aren't exactly as they described, more often than not, we find a way to make a deal. Unfortunately, the difference between the description of the vehicle and the actual condition of the vehicle was too great to accept your offer.

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Bought my dream S550 from MB of Willoughby after searching the country for the exact specs that I wanted. I requested pics/videos of the car because I needed to make a decision from 350 miles away. Gene Hauck the Sales and product specialist was quick in sending me the info I needed to make an...

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Great experience purchasing a car from Leikin Motor. Working with Bella and Brian was a pleasure. I never felt pressure to make decision. Five stars.

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It is a very difficult time to find the car of your dreams. I knew exactly what I wanted but couldn't find it anywhere. After much searching, I contacted Mo Soliman from Mercedes-Benz in Willoughby and he found the exact car. The process was very easily and no hidden fees or other nonsense. I...

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At Mercedes Benz in Willoughby, I had the pleasure of working with both Mo Soliman and Ty Whiting. These gentlemen made sure I was a satisfied customer. They both worked endlessly to make sure I was happy. Mo and Ty answered all my questions and were very patient during this process. I was able to...

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I worked with Mo Solimon and I must say I enjoyed working with him and the rest of the team. Mo and his team met my expectations and worked extremely hard to get what I was looking for. He addressed all questions and concerns during the entire process. Wonderful experience overall and if you are in...

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From start to finish we were taken care of exceptionally well. If I could give them 10 stars I would. Our salesman Mo was beyond patient, understanding, and so helpful. So again thank you to Brian, Brett, and Mo! We are very happy with our C300 and look forward to future business with y’all!

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I had an appointment to take my car in on Monday 10/24 to have both of my rims on the right side refinished. I arrived about 9:00 am and was given a loaner to use and was told my car would probably be ready later in the day. I received a call in the afternoon that my car was ready and that I could...

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Purchasing my car at Mercedes-Benz of Willoughby was a most positive experience! From the initial introduction and continued communication by the engaging manager, Ty Whiting to the well-informed, most personable sales person, Frank Waite, I was absolutely satisfied. Frank kept me informed...

Response from the owner Replied: Thank you for the positive feedback! Enjoy your new Mercedes-Benz!

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Gene Hauck helped me purchase my 2022 C300!Gene took time to go over every detail of my C300. He is kind, very patient, very knowledgeable and so very pleasant to work with. I am so glad that I purchased my car from Mercedes-Benz of Willoughby! I was celebrating my 61st birthday the week my...

Response from the owner Replied: Thank you for your business, enjoy! Let us know if you need anything else!

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Very kind help from Gene! I will definitely recommend this.

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My experience purchasing a car from Leikin Motos was excellent. Working with Mo my sales consultant was an absolute pleasure. He is extremely patient and never felt pressure to make decision. Mo was fast to answer all my questions and helped out as much as he could.He was able to find me a...

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My salesman is Gene Hauck, he got was able to get the SUV I wanted from a different dealership in a timely manner. All the terms we discussed were honored. Thank again Gene!

Response from the owner Replied: Thank you for the positive feedback regrading your car buying experience, and for choosing us as your Mercedes-Benz retailer! Let us know if we can assist you further.

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Mo and Gene were wonderful to work with! We had a great experience. Everyone was generous with their time. All of our questions were answered. They could not be nicer throughout our entire purchase. Sure we could have went to a closer dealer to our Avon home but we picked Leiken because of the way...

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First time visitor/customer - I simply needed a key replaced and from the time I entered ( a big place) I was escorted and handed off to the right people. I ordered it - was called in a week and received my replacement key.

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After having gone to several Mercedes’ dealership in the Cleveland-Akron area, I found exactly what I was looking for at Leiken. Not only were they customer focused and friendly, they made sure to speak to me each and every time I was there. I am big on customer service and this is what made me feel...

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Wonderful service every time! I drive past the other Mercedes Benz dealerships in the area to come out here and it's totally wort the trip.

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I have bought two cars from Leiken Mercedes in Willoughby, and they have been Wonderful to work with. Mohamed Soliman is a very professional and knowledgeable Mercedes salesman there. He was a dream to work with and made our buying Experience go smoothly. Thank you to Mo and the staff at Leiken for...

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Wonderful experience - thank you Brett, Francesco, and especially Mo!

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Great communication of the service coordinator and providing valet service to home.

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Purchased new Volvo S90. Impeccable service by sales and business team.

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My car buying experience at Mercedes Benz of Willoughby exceeded my expectations. My salesman, Mo Soliman was extremely helpful, and made me feel like a valued customer. He also followed up after I purchased my car to see if I had additional questions. I feel like Mercedes Benz of Willoughby...

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I had a wonderful experience with my car purchase at Mercedes of Willoughby! It couldn’t have been easier and my salesman Frank was amazing from start to finish!

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Amazing experience with Frank at Mercedes of Willoughby! After searching for months in this crazy car market, they found the exact car I wanted when other dealerships could not! Great family atmosphere and I highly recommend for your next car! Ask for Frank!

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Another great experience buying my (third) Mercedes at Leiken. Gene Hauck went above and beyond.

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Had a great experience buying my new Mercedes car at Mercedes-Benz of Willoughby. The salesman Gene Hauck was very helpful explaining all the features and letting me test drive the car. Got to meet all the employees and the owner. A very pleasant experience and I highly recommend going there for a...

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Extremely wonderful experience. The owner, Mike Leiken, came out to personally meet me. His brother Brett, took great care of me with my trade in. And Bruno in the finance department, was a pleasure to work with as well. But the greatest person to work with was my sale professional, Frank Waite. ...

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From the minute I walked through the door, everyone was so friendly and helpful. I even met the owner, Mike Leiken. He was wonderful as was the finance manager, Bruno. But the best person, was my sales representative, Frank Waite. Wow. What a true pleasure to work with. He went above and beyond to...

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Very Happy and I highly recommend Bob Alponat at LEIKIN MOTOR ! I was shopping out of state and Bob Alponat made this experience so easy and smooth for me. I am so impressed with the level of costumer care and professionalism that he provided. Even though I live in another state, we will definitely...

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I have searched through multiple dealerships before buying my car and this was by far the best one I stumbled upon. The staff were very friendly and Bob was really helpful with all the questions I had for him. I was able to negotiate to settle on a price I was comfortable with and the car was in...

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I had an outstanding experience at Mercedes-Benz of Willoughby. Kevin Conant in particular was really a pleasure to meet and work with as I selected my new car. If you are looking for an exceptional experience and also interested in a Mercedes-Benz, I would highly recommend you call Mercedes-Benz...

Response from the owner Replied: Thank you for taking the time to provide a postive review of your experience working with Kevin and our dealership. Enjoy your new vehicle! Let us know if you need anything else.

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I had a great experience. My salesperson Mo was excellent. He made sure I understood all the bells and whistles. He called me the next day to see if I had any questions about the car.

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I was without a car for a month and did not know what I was going to do. I reached out to this dealership about a GLC 300 Coupe I was interested in and got a great salesman named Bob Alponat! Bob was extremely helpful in getting me all of the information I needed on the vehicle. I informed Bob about...

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I was without a car for a month and did not know what I was going to do. I reached out to this dealership about a GLC 300 Coupe I was interested in and got a great salesman named Bob Alponat! Bob was extremely helpful in getting me all of the information I needed on the vehicle. I informed Bob about...

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I was without a car for a month and did not know what I was going to do. I reached out to this dealership about a GLC 300 Coupe I was interested in and got a great salesman named Bob Alponat! Bob was extremely helpful in getting me all of the information I needed on the vehicle. I informed Bob about...

Response from the owner Replied: Thank you for sharing your positive experience working with us! Let us know if you need any additional assistance.

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Had the best customer service from Mercedes-Benz Willoughby. From setting up the appointment, being greeted, financial officer, sales rep Mo Soliman. When I came in 7/9/22 I was clear what car I wanted. Mo Soliman was amazing! Professional, Knowledgeable and Patient. Every question was answered...

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I had a great experience with Kevin Conant. He made the process of buying my new car very easy.

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I am very impressed by the hospitality of the Leikin Motor Company. This is the first Mercedes Benz I have purchased and will certainly be back all thanks to Mo Soliman. I even stayed past close to finish up the purchase and never felt rushed for a moment, highly recommend this dealership if you are...

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I walked in the door and 3 salesman stared at me and looked the other way like I didn't even exist...No hello how's your day or anything! ..I question the owner about this and his response was..."They were all busy"...Never been treated like this in my lifetime of buying automobiles.

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I am pleased with services at Mecedes-Benz of Willoughby. Mo helped me select my Mercedes by being supportive and knowledgeable, plus he was always ready to help and answer questions. Ty was also helpful, willing to answer my questions and even went beyond by doing me a favor. And Michael always...

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I’ve come to the dealership for years despite not having fight my Mercedes from them. Outstanding professionalism, promptness, service, and convenience.

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5 stars to Mo Soliman and Mercedes Benz of Willoughby. My friend came into town to look for a new car to take back to Florida. After days of frustration We came across This Mercedes Benz dealership. As we walked in we where greeted by Mo. Mo took the time to understand what she needed out of a new...

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I picked up my new GLE 350 yesterday and it was a great experience. I worked with salesman Mo who presented my car to me wrapped with a bow on top….very nice touch. Mo was very helpful and patient with me as I was researching this vehicle and speaking with him for months before deciding on the GLE.

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Great buying experience!

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Mo Soliman was extremely helpful in showing us the various features of the cars we looked at. He also did a great job of following up and keeping us informed regarding the delivery of our vehicle.

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Great service.

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Just got our 4th car from Leikin Mercedes and I’ll definitely be getting the 5th from them as well. They always go out of their way to make sure I’m satisfied. Brett really looked out for me and made sure we got into what we wanted!! Thanks Brett & Gene!!

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My car was missing chips due to supply chain problems. The service department installed them as soon as they became available.

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I Purchased a car from Mo! The experience was hassle free and easy! Mo helped me find a new ride that was best for me. I will be purchasing cars from here again in the future! Great staff and great inventory.

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My car was picked up and returned to my office. Scheduling was great and the drivers were friendly and courteous.

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Mike Leikin and his staff go above and beyond in customer service and customer experience. I have purchased several MB from Mike and I'm extremely satisfied with all aspects of my experience. I highly recommend Mercedes-Benz of Willoughby.Edwin KingKings Gym

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Very friendly and welcoming place. Worked with Mo Soliman in sales he helped me trade in my Ram on a nice Mercedes. I went to many different dealers and this place gave the most on my trade without playing any games. Will do business here again thanks.

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Kevin and Gene are super nice. They are very helpful in finding your dream cars and provide great services for test drive, trade in, and car purchases. The whole process is smooth and really enjoyable!

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Frank was incredibly helpful in picking and learning about the features in my new MB. Easy and relaxed experience, no hard sell. Was a pleasure and I’ll be back next time around for sure.

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We just picked up our ordered MB a few days ago & are very happy. This is our second MB purchase from this dealership & we highly recommend them. Frank Waite was our sales consultant.........he is highly knowledgeable - easy to work with - no drama - no pressure - did a surprise unveiling of our...

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We had a terrific experience working with Mr. Mo as I combed my way through at least 7 nice examples of the Mercedes model that I was looking to purchase at a multitude of dealers. Mo was well trained and knowledgeable on the model and convinced me that he had the best example. We love it!

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A tenured history. Imagine not being there in 35 years,you walk in the door to an older, but familiar face.

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Great experience at this dealership. The entire staff was so nice and welcoming. They took the time to answer my questions. Frank Waite was my salesman and was wonderful to work with. He kept me informed on the progress as my vehicle was being built. I appreciated the time he took to explain options...

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I purchased a GLA 250 from this dealership; the entire process was very smooth, beginning with the test drive and continuing with financing the car. Mohamed has been very professional and accommodating.

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Top notch customer service! Craig was very helpful and took good care of me. I will only bring my car here.

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Our salesperson Mo worked very hard and stuck with it to help us find the right vehicle. I would highly recommend him. All the personnel were very helpful.

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Just purchased a beautiful car from the guys at Leikin Motors. Cant say enough about this group, I worked with Gene through the whole process and it was the best experience. Just quality..impeccable quality. So happy that I found them!

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In a world full of aggressively pushy sales people is a little heaven in Willoughby, OH. Leikin Motors MB/Volvo If the quality of car is Important, shop here. If the quality of a Sales team is what you want, Ask for Gene. Gene will give you the best care, the most knowledge, and throw in some...

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Bob Alponat was engaging, friendly & detailed. Purchasing a car, 350 miles away, from Bob & his team at Leiken Mercedes Benz of Willoughby, was super easy.

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