A-1 / five star experience, from beginning to end. From the moment I stepped in the door the entire team was welcoming, accommodating, knowledgeable. No pushy salespeople trying to get my information so they could hound me to buy a car "before the end of the month" Instead, they did everything they...

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I’m so grateful to Kurtis at Mercedes-Benz of Willoughby for making buying a car sight unseen such a comfortable experience. Purchasing from out of state without seeing the car in person was a big decision for us, but Kurtis was so thorough and patient that we felt comfortable moving forward. He...

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A great experience. We told Michael what we wanted and when we needed the car. He accomplished both. Thanks for all your help. My wife loves the car.

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Great experience and great service provided by all associates. My sells Consultant ,Frank Waite was especially helpful in making sure that I was totally comfortable and at ease using all functions offered in my vehicle package prior to purchasing my vehicle. I would definitely consider...

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A great experience purchasing a new Mercedes remotely. Product specialist Lisa Albanese and Carolee Papouras in the internet department were very professional and helpful. Brett and Ty were great also. They sent me all the pictures and videos I could ask for answered any questions I had, checked any...

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The staff at Mercedes-Benz of Willoughby was attentive and friendly. Kevin Conant certainly provided a positive experience.

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Frank Waite is a great salesman and was a pleasure to work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. It’s perfect . Frank and Brett are very personable, thoughtful, and a true pleasure to work with....

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Frank Waite and Brett Leikin could not have made the experience any better. The best car buying experiences I’ve had are with Mercedes of Willoughby. They truly put the customer first and it’s actually a fun experience. I’ve purchased two Mercedes from this dealership even though there is a Mercedes...

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Kevin Conant was an exceptional salesperson giving me the most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was phenomenal.

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Saad and Jacob were spot on with my recent purchase of a used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their efforts in bringing me my dream car that I searched for 2.5 months. Thank you gentlemen! Ray R.

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Kevin Conant was very easy to work with and quickly and accurately responded to all questions and requests!

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The professionalism of the Dealership lead us to buy our vehicle with them because of their inventory we purchased the exact vehicle we wanted. Jacob Nehrer was extremely professional and an understanding car salesman. He was very patient and knowledgeable who provided me and my wife. The finance...

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They were super friendly, knowledgeable and accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trust.

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I had an amazing experience purchasing my car from this dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! Everything was straightforward, stress-free, and well organized from start to finish. A special...

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I had an amazing experience purchasing my car from this dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! Everything was straightforward, stress-free, and well organized from start to finish. A special...

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Frank Waite was my salesman and was great. He found me a great car and made leasing very easy.

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Super helpful staff. Everyone there is very knowledgeable and helping. They made the entire experience super easy.

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Thank you to the whole team for the outstanding service in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our salesmen. He was knowledgeble, helpful, transparent and patient throughout the process. Every...

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Thank you to all who made our experience so great! We have used Leiken for many years for servicing our vehicles, and their customer service is outstanding. Buying a new vehicle turned out to be the same, with Frank Waite as our salesman. He and the others who worked with us were helpful,...

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Our first purchase here. We are very happy with their knowledge and friendly repore. Our salesman was Frank Waite. We generally do not like salesmen because of their persistance, but not Frank. He was like talking with an old friend. Thanks again

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