My review is based on two sets of experience - Sales and Appraisal for trade-in.I'd say not one of the most pleasant car-buying experiences. I live in PA but often ended up buying the car from Ohio due to good pricing. I called this dealership as they have the car and color which I was looking for....
Response from the owner Replied: Hello Mr. Patel, Please know that your feedback is important to us and our management team, our goal is to provide a premium & exceptional experience; as you can see we have a 4.9 star rating. We have forwarded your comments on to ownership and senior management to review and address with our team. As we do with all of our out-of-state customers who have a vehicle to trade, we sent you a 'ballpark appraisal questionnaire," which asks questions like "are there are warning lights on the dash," "is there any damage on the vehicle," and "are there any aftermarket parts on the vehicle." We understand that customers don't inspect their vehicles as thoroughly as our appraisers do. While it is not uncommon for out of town customers to arrive with trades that aren't exactly as they described, more often than not, we find a way to make a deal. Unfortunately, the difference between the description of the vehicle and the actual condition of the vehicle was too great to accept your offer.