Google Review
- June 30, 2022
I am pleased with services at Mecedes-Benz of Willoughby. Mo helped me select my Mercedes by being supportive and knowledgeable, plus he was always ready to help and answer questions. Ty was also helpful, willing to answer my questions and even went beyond by doing me a favor. And Michael always...
Google Review
- June 28, 2022
I’ve come to the dealership for years despite not having fight my Mercedes from them. Outstanding professionalism, promptness, service, and convenience.
Google Review
- June 25, 2022
Scheduling was fast and easy. Worked with my schedule. Work was done quick and professionally. Put down paper to protect my carpet on the drivers side but left dirty shoe prints on the passengers side. Not a huge deal but didn't really want to have to pay to clean the carpet too
Google Review
- June 24, 2022
5 stars to Mo Soliman and Mercedes Benz of Willoughby. My friend came into town to look for a new car to take back to Florida. After days of frustration We came across This Mercedes Benz dealership. As we walked in we where greeted by Mo. Mo took the time to understand what she needed out of a new...
Google Review
- June 21, 2022
Google Review
- June 20, 2022
Cars.com Review
- June 08, 2022
I picked up my new GLE 350 yesterday and it was a great experience. I worked with salesman Mo who presented my car to me wrapped with a bow on top….very nice touch. Mo was very helpful and patient with me as I was researching this vehicle and speaking with him for months before deciding on the GLE.
Google Review
- June 07, 2022
Great buying experience!
Google Review
- June 07, 2022
Mo Soliman was extremely helpful in showing us the various features of the cars we looked at. He also did a great job of following up and keeping us informed regarding the delivery of our vehicle.
Google Review
- June 04, 2022
Great service.
Google Review
- May 27, 2022
Just got our 4th car from Leikin Mercedes and I’ll definitely be getting the 5th from them as well. They always go out of their way to make sure I’m satisfied. Brett really looked out for me and made sure we got into what we wanted!! Thanks Brett & Gene!!
Google Review
- May 26, 2022
My car was missing chips due to supply chain problems. The service department installed them as soon as they became available.
Google Review
- May 26, 2022
I Purchased a car from Mo! The experience was hassle free and easy! Mo helped me find a new ride that was best for me. I will be purchasing cars from here again in the future! Great staff and great inventory.
Google Review
- May 25, 2022
My car was picked up and returned to my office. Scheduling was great and the drivers were friendly and courteous.
Google Review
- May 05, 2022
Mike Leikin and his staff go above and beyond in customer service and customer experience. I have purchased several MB from Mike and I'm extremely satisfied with all aspects of my experience. I highly recommend Mercedes-Benz of Willoughby.Edwin KingKings Gym
Cars.com Review
- May 03, 2022
Very friendly and welcoming place. Worked with Mo Soliman in sales he helped me trade in my Ram on a nice Mercedes. I went to many different dealers and this place gave the most on my trade without playing any games. Will do business here again thanks.
Google Review
- May 03, 2022
Kevin and Gene are super nice. They are very helpful in finding your dream cars and provide great services for test drive, trade in, and car purchases. The whole process is smooth and really enjoyable!
Google Review
- May 02, 2022
Frank was incredibly helpful in picking and learning about the features in my new MB. Easy and relaxed experience, no hard sell. Was a pleasure and I’ll be back next time around for sure.
Cars.com Review
- April 30, 2022
We just picked up our ordered MB a few days ago & are very happy. This is our second MB purchase from this dealership & we highly recommend them. Frank Waite was our sales consultant.........he is highly knowledgeable - easy to work with - no drama - no pressure - did a surprise unveiling of our...
Google Review
- April 30, 2022
Cars.com Review
- April 30, 2022
We had a terrific experience working with Mr. Mo as I combed my way through at least 7 nice examples of the Mercedes model that I was looking to purchase at a multitude of dealers. Mo was well trained and knowledgeable on the model and convinced me that he had the best example. We love it!
Google Review
- April 27, 2022
A tenured history. Imagine not being there in 35 years,you walk in the door to an older, but familiar face.
Google Review
- April 26, 2022
Great experience at this dealership. The entire staff was so nice and welcoming. They took the time to answer my questions. Frank Waite was my salesman and was wonderful to work with. He kept me informed on the progress as my vehicle was being built. I appreciated the time he took to explain options...
Google Review
- April 21, 2022
Google Review
- April 20, 2022
I purchased a GLA 250 from this dealership; the entire process was very smooth, beginning with the test drive and continuing with financing the car. Mohamed has been very professional and accommodating.
Google Review
- April 14, 2022
Top notch customer service! Craig was very helpful and took good care of me. I will only bring my car here.
Cars.com Review
- April 14, 2022
Our salesperson Mo worked very hard and stuck with it to help us find the right vehicle. I would highly recommend him. All the personnel were very helpful.
Google Review
- April 05, 2022
Just purchased a beautiful car from the guys at Leikin Motors. Cant say enough about this group, I worked with Gene through the whole process and it was the best experience. Just quality..impeccable quality. So happy that I found them!
Cars.com Review
- April 05, 2022
In a world full of aggressively pushy sales people is a little heaven in Willoughby, OH. Leikin Motors MB/Volvo If the quality of car is Important, shop here. If the quality of a Sales team is what you want, Ask for Gene. Gene will give you the best care, the most knowledge, and throw in some...
Google Review
- April 04, 2022
Bob Alponat was engaging, friendly & detailed. Purchasing a car, 350 miles away, from Bob & his team at Leiken Mercedes Benz of Willoughby, was super easy.
Cars.com Review
- March 29, 2022
The experience was great. I worked with Ty for my last lease three years ago, so this time Frank was added to the equation. They both collaborated to deliver my car. Great guys, very attentive and knowledgeable, easy to communicate with and overall made it a pretty easy transition to my new...
Google Review
- March 27, 2022
Very friendly and helpful staff, best place to buy or get great service if you are interested in Mercedes Benz or Volvo.
Google Review
- March 26, 2022
Good people, good customer service, Moe Solaiman was professional sales rep. And knows what to do, thank you Moe
Google Review
- March 26, 2022
Great experience at MB of W and working with Frank Waite. Great service throughout the buying experience!
Cars.com Review
- March 26, 2022
Terrific buying experience at MB of Willoughby. My sales consultant, Frank Waite, was knowledgeable and helpful throughout. He kept me current on car delivery status throughout and did an excellent job with new car orientation (my first MB) at delivery.
Google Review
- March 21, 2022
Courtesy staff
Google Review
- March 21, 2022
I took my mercedes here to get a cash offer. I met with Brett Leikin the pre-owned manager who was very helpful, upfront, and honest. He took my car for a test drive and then looked it over. Within 10 mins he had a cash offer ready for me. It was a little lower then I expected, but they have to make...
Google Review
- March 21, 2022
A HUGE heartfelt THANK YOU to Leikin Motor! In all of my car buying experiences over the years, I can honestly say that I've had the best experience here. Not once but twice! Incredibly professional staff who exemplify a true care for customers from sales department to the service department. ...
Google Review
- March 09, 2022
I can’t say enough about the service I received from Mo and the staff at Mercedes! I walked in not knowing which direction I wanted to go and with their help I was in my dream car the very next day. Highly recommend going to see Mo for your next car!
Response from the owner Replied: Hi Alexis, Thank you for your business! We are so happy to hear you had an exceptional experience working with Mo and our team. Enjoy your new Mercedes-Benz!
Google Review
- March 07, 2022
I had a wonderful experience at Mercedes Benz of Willoughby. The customer service I received from everyone was outstanding. My sales consultant, Frank Waite, was extremely helpful and knowledgeable. He made it very easy for me to transition into my new lease. This was one of the best experiences...
Response from the owner Replied: Hi Sherrell! Thank you for giving us the opportunity to earn your business. We are so happy to hear about your outstanding experience working with Frank. Enjoy your new Mercedes-Benz! Thanks again, see you soon.
Google Review
- March 07, 2022
Very unprofessional. If you're not a white male don't expect them to treat you with any decency. I'm not sure who the sales staff think they are but sitting at a desk pushing pencils doesn't impress me. When I walk into a Mercedes dealership and i see 4-5 guys sitting at their desk and they all...
Response from the owner Replied: Hi Amber, we are sorry to hear you you feel this way. Please know that your feedback is important our management team. As a family owned & operated business for over 55 years our goal is to provide an exceptional experience to all of our clients. You may have noticed our 4.8 star rating and hundreds of 5-star reviews, we do our very best to go above and beyond in providing a premium experience. Someone from our senior management team will reach out to you today to learn more about your experience, we look forward to speaking with you.
Google Review
- March 06, 2022
I had my best car-buying experience here. Everyone was so personable and helpful. Frank and his manager, Ty, made me feel both welcome and completely satisfied with my lease deal. I'm looking forward to continuing a relationship with this dealership as I plan to lease more cars from them in the...
Response from the owner Replied: Congrats on your new vehicle! Enjoy!
Cars.com Review
- March 06, 2022
I had my best car-buying experience here. Everyone was so personable and helpful. Frank and his manager, Ty, made me feel both welcome and completely satisfied with my lease deal. I'm looking forward to continuing a relationship with this dealership as I plan to lease more cars from them in the...
Google Review
- March 06, 2022
Very pleased with the courtesy of all salespersons that I encountered. I was reluctant about giving another dealer a chance after being totally BS by Spritzer of North Canton. I found exactly what I wanted here and between my salespersons and finance I would definitely recommend using this dealer!
Google Review
- March 05, 2022
The service center got me in quickly, got to the bottom of the problem, fixed my car and returned it way cleaner than I brought it in. Amazing service and kind people!
Google Review
- March 05, 2022
Great place to get your car !! Frank White and Ty are also great to work with and I will come back here for my next car !
Google Review
- March 03, 2022
I am highly satisfied and happy from the friendly and cordial service from Mercedes-Benz of Willoughby. Here, I had the opportunity to get introduced to Mr. Mo Soliman who is very helpful, patient and knowledgeable. He guided me based on my expectations and discussed every options in an open mind....
Google Review
- March 02, 2022
Absolutely the best service department of any Mercedes dealership in the State. Incredibly easy and thorough staff and Mike the head of service is fantastic.
Google Review
- February 15, 2022
All the stuff are helpful and friendly , I highly recommend to purchase vichal from them ,Frank he is the best
Cars.com Review
- February 11, 2022
Great experience, everyone was very friendly. Gene Hauck was very helpful in booking my Mercedes E350, provided regular updates and as soon as the car arrived, we were able to lease it within 24 hours.
Google Review
- February 11, 2022
At Leikin Motors, Willoughby, everyone was very friendly, courteous, and eager to help. Gene Hauck was of great help in booking my new E350, regularly updated me on the status and as soon it came, he called. Within a day, we leased the car with no issues - all with Gene's friendly and helpful...
Google Review
- February 07, 2022
Ty Whiting was excellent to work with. Mercedes of Willoughby went above and beyond customer service. Highly Recommended!
Google Review
- February 03, 2022
Excellent service from the first phone call to delivery of my vehicle. A quality group!
Response from the owner Replied: Hi Mark, Thank you for the continued business! Let us know if you need anything else in the future. See you soon!
Google Review
- February 02, 2022
Gene Hauck was great. We drove from Columbus and the car was even better then on the internet. We were on our way with the new car in just a few hours. We also were very happy with the trade in value.
Google Review
- January 31, 2022
Always a great service experience! Staff is kind and caring and great service is always performed. I am so happy to have purchased my car from Leikin and continue to have it serviced here. Thank you!
Google Review
- January 30, 2022
Google Review
- January 30, 2022
Great experience with Frank Waite!
Google Review
- January 23, 2022
My experience at Mercedes Benz of Willoughby was great ! My sales person was Kevin and he was so personable and helpful to me, I highly recommend him.
Google Review
- January 23, 2022
Mo Soliman was great to work with. All of the staff I encountered were courteous and helpful even on a day in which they had to do a lot of snow removal after a large storm.
Google Review
- January 23, 2022
January 23, 2022By Tom Muscatello from Chicora, PaI was looking for a late model Cadillac XT5, and found the color combination I was looking for at Leikin Motors. My girlfriend and I drove over two hours from Pa to see and drive this SUV. We found it to be in excellent condition inside and outside...
Cars.com Review
- January 23, 2022
Mo Soliman and all the people I encountered were great. They took every effort to make my day go well while they had to recover from a large snowstorm. It was a long day due to the weather but they made it worthwhile.
Cars.com Review
- January 23, 2022
I was looking for a late model Cadillac XT5, and found the color combination I was looking for at Leikin Motors. My girlfriend and I drove over two hours from Pa to see and drive this SUV. We found it to be in excellent condition inside and outside Mo Soliman was my sales person and was very...
Google Review
- January 16, 2022
Shout out to Gene Hauck! We had a great experience with Gene. This is our 4th MB, and by far, Gene spent the most time going over the vehicle with us. We even learned more about the ML we already had. Thanks Gene!
Google Review
- January 13, 2022
Google Review
- January 10, 2022
I came in Leikin Mercedes just to look around. A gentleman by the name of Sanford Haynes was a true pleasure. He wasnt all over me trying to make a sale. He provided excellent customer service which made my car buying experience change for the better. Thank you Mr. Haynes!
Response from the owner Replied: Thank you for your feedback! It has been a pleasure working with you. Let us know if you need anything else!
Google Review
- January 10, 2022
TRULY AMAZING CUSTOMER SERVICE!! THANK YOU FOR CARING MICHAEL!!!My family and I were traveling cross country for a Christmas vacation in a sprinter van. We had a mechanical issue that required a part we couldnt find at any other dealership and we needed immediate assistance. We were 900 miles from...
Response from the owner Replied: It was our pleasure to assist you! Wishing you and your family a happy holiday season!
Google Review
- January 06, 2022
Very professional and friendly dealership. My sales person was Frank. He was cheerful and helpful, overall it was an excellent experience. I will definitely go back to them if I am in the market for another car.
Yelp Review
- January 06, 2022
recommanded. All the staff is very friendly. Gene was very helpful . he keep contact with you and call you freqently though i was not able to ansers most of his calls due the the nature of my work
Cars.com Review
- January 06, 2022
Very friendly and helpful. tried multiple dealerships before going to them. I immediately felt the difference in the professionalism and respect they give for every customer. my sales person was Frank who was extremely helpful, cheerful and respectful. TY the manager was also very professional and...
Google Review
- January 05, 2022
I highly recommend Leikin Motor Companies in Ohio. It took just 2 days to make a purchase and get it delivered from Ohio to Florida. The car was in excellent condition with full detailing, fuel and equipped with iPhone cables.The Sales Manager Mo Soliman and the Finance Manager are experts in their...
Yelp Review
- January 05, 2022
I highly recommend Leikin Motor Companies in Ohio. It took just 2 days to make a purchase and get it delivered from Ohio to Florida. The car was in excellent condition with full detailing, fuel and equipped with iPhone cables. The Sales Manager Mo Soliman and the Finance Manager are experts in their...
Google Review
- January 04, 2022
I was treated with excellent customer service by Mohamed I would recommend this dealer to everyone
Google Review
- December 28, 2021
Kevin was excellent. Straight shooter and very knowledgeable
Google Review
- December 23, 2021
Mike B. and the entire staff at Leiken Mercedes are terrific.
Response from the owner Replied: Hi Michael, Thank you for sharing your positive experience working with Mike and our service team. Let us know if you need anything else! Happy Holidays!
Google Review
- December 10, 2021
It cant get better than Mercedes-Benz of Willoughby. Let it be known I do not usually write a review, but I would be remiss if I didnt write this Many Thumbs Up review. It started with the General Manager, Michael Leikin, on the frontline making himself available, taking my call after an exhaustive...
Response from the owner Replied: Hi Vincent, Thank you for taking the time to provide such positive and detailed feedback about your car buying experience with the team at our dealership! Enjoy your new vehicle!
Google Review
- December 06, 2021
What a great experience with the entire team at Leiken Motor Company.
Response from the owner Replied: Hi Nicholas, Thank you for your positive comments and continued business. We look forward to seeing you again soon, happy holidays!
Google Review
- November 23, 2021
Scheduled my appointment online. Routine maintenance work was completed within 2 hours of my arrival which was shorter than I anticipated.
Google Review
- November 23, 2021
Found a great deal here on a 2020 Mercedes-Benz GLE350. Mo Soliman was my Salesperson, Francesco the Finance Manager. They were both friendly and attentive. Most of the discussion was done over the phone as I was 2.5 hours from the dealership. Would buy from here again. Thank you!
Google Review
- November 18, 2021
Bruno, folds documents very nicely and made the finance process super quick and easy 4/5. Minus one for being so pushy with the gap insurance.Anne-Marie, such a welcoming and prompt front person 5/5Penny, not as welcoming big Karen energy, asked to speak to Brett, said she would leave my contact for...
Response from the owner Replied: Hi Mustafa, Customer feedback is very important to us. As a family owned and operated business for 54 years our number one priority is to provide a premium and transparent shopping experience, which you might have noticed has resulted in achieving a 4.8 star rating from our clients. We would love the opportunity to discuss your experience further; a member of a senior management team will be contacting you today. Thank you for your business and we look forward to speaking with you soon.
Google Review
- November 12, 2021
Response from the owner Replied: Hi John, we have searched our customer records and do not see that you have done business with us. If you are looking for a vehicle, purchasing, or servicing your vehicle with us we capture all customer information. If you in fact had an a concern or issues that occurred please give us a call and ask for our General Manager so that we can discuss with you, we are very interested in any and all feedback. If you accidentally gave us a 1-star review we ask that you please remove it. Thank you.
Google Review
- November 10, 2021
Kevin Conant, Sales Manager, was outstanding facilitating our lease of a GLS450. He was customer focused, professional and committed to ensuring our satisfaction. No doubt well be back.
Response from the owner Replied: Thank you for your business Dan!
Google Review
- November 10, 2021
Awesome experience as always! They say threes a charm my third C300. True teamwork in place from all aspects of the sale to service.My sales consultant, Gene Hauck was excellent in providing great customer service throughout the entire process. Gene is professional yet personable, experienced &...
Response from the owner Replied: Hi Terah! Thank you for your feedback. Enjoy your new Mercedes-Benz C300!
Google Review
- November 05, 2021
Response from the owner Replied: Hi Paul, We have reached out you via email and phone over the past week and cannot seem to get in touch with you. We would love to learn more about your experience with us. As you can see we have a very high customer experience rating, and feedback is important to us. When you have a moment please get in contact with our management team. We look forward to speaking with you.
Google Review
- November 01, 2021
Mo Soliman took time to help me understand all the electronics, and went out of his way to please us.
Response from the owner Replied: Hi Mary! Thank you for taking the time to write and review about your experience with Mo and our dealership. Let us know if you need anything else!
Google Review
- October 27, 2021
Response from the owner Replied: Thanks for your positive feedback Marcus! Let us know if you need anything else!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Yelp Review
- October 18, 2021
I was visiting this dealer with a ffiend who was interested in a used vehicle. While there I noticed another car that I liked and 7 days later brought it home. Gene Hauck couldn't have been more helpful. Thanks Gene! A quick thank you also to Michael Leikin also for making transportation logistics...
Google Review
- October 12, 2021
Response from the owner Replied: Hi Jack, Thanks for working with us from 2000 miles away! Let us know if we can be of any additional help.
Yelp Review
- October 11, 2021
I purchased a car at this dealership from 2,000 miles away. Brian Rapopport and Kevin Conant we're great to work with. Two honest and responsive sales persons from an honest and reliable deakershil
Google Review
- October 10, 2021
Google Review
- October 10, 2021
Response from the owner Replied: Mr. Tran, We did not change the price. We sent you the window sticker so you could see how the vehicle is equipped, which also displays the Manufacturer Suggested Retail Price (MSRP), not the Selling price of the vehicle. The current market value of this model you inquired about purchasing is being sold at a price that is more than the MSRP. We did not lie. Please take a look at our other online reviews, we have a 4.8 rating. We did not obtain such a high rating by lying to our customers. We ask that you remove this slanderous comment calling our organization and team members liars, that is simply untrue. We apologize for any miscommunication that might have happened but we pride ourselves on providing an easy and fully transparent car buying experience and that’s how we have been in business under the same ownership for 54 years. Please feel free to contact us directly to discuss further.
Google Review
- October 10, 2021
My experience here was absolutely amazing! The people are wonderful, the service is top notch! The latte machine is fire! I bought a GLE450 and couldnt have found a better choice! The best customer experience ever to have! If your in the market to find a car, definitely go here! I have nothing but...
Response from the owner Replied: Thank you for taking the time to write such positive feedback! Hope you see you soon. Thank you for trusting us with you automotive needs!
Google Review
- October 10, 2021
Outstanding! I couldnt have found a better dealership to buy my car from! The service at this place is amazing! I customized built my new GLE to my likings and I am beyond happy with the results! This is the place to come! I refer all my friends and family to come here! I love the coffee machine as...
Response from the owner Replied: Thank you for your positive feedback! We love the coffee machine too!
Google Review
- October 08, 2021
Response from the owner Replied: Thank you for the business Jiang!
Google Review
- October 04, 2021
Cars.com Review
- October 04, 2021
Just wow! I had an amazing experience. I wasnt really looking to purchase a new car but I have always wanted a Mercedes. Every single person we came in contact at that dealership was outstanding. I felt very comfortable and I felt they were honest. It was an amazing experience and I highly...
Google Review
- September 26, 2021
Google Review
- September 26, 2021
Google Review
- September 25, 2021
Google Review
- September 23, 2021
After researching for a Mercedes-Benz 350 4 matic. I came across Mercedes-Benz of Willoughby. I got in contact with Mo. Who is very knowledgeable and was able to answer to all of my questions. I drove 7 hours from NY to Ohio. When I arrived Mo and the staff at Mercedes-Benz of Willoughby welcomed...
Google Review
- September 22, 2021
Google Review
- September 20, 2021
Google Review
- September 09, 2021
Response from the owner Replied: Hi Ericka, Customer feedback is very important to us. As you may have noticed we hold one of the highest dealership star ratings, (4.9 with over 410 reviews) . After speaking with our team and reviewing our phone call records; Ty and Mr. Washington spoke yesterday afternoon to collect a deposit and a signed buyers agreement to finalize the sale. Mr. Washington stated he needed to call us back later with his desired credit card payment method. Additionally, he did not send back the signed buyers agreement, so the vehicle remained on the market for sale. It is company policy that a deposit & signed agreement is received prior to taking a car off the market. Hours later, after not hearing from Mr. Washington we contacted him to advise him that the vehicle had been sold to another customer who visited our store (because we did not have a deposit from him or signed buyers agreement). We explained to him that we had a very similar vehicle in a different color. Mr. Washington was not interested. We are a family owned and operated business of over 50 years, and have earned the business of customers all over the country. We are sorry to hear you feel this way. A member of our senior management team will be reaching out to discuss the matter. Again, our goal is to provide a transparent, fair, and premium car buying experience.
Google Review
- September 01, 2021
Google Review
- September 01, 2021
Took my car because the convertible top would not operate. I called ahead and said I would wait for the diagnosis and then we decided to go out of town for the weekend. I left the car on Sunday morning using their Dropbox service. The service coordinator Michael called me Monday and advised of the...
Google Review
- September 01, 2021
Cars.com Review
- August 30, 2021
Overall very great and personal experience. All the staff were very friendly and down to earth. Talked to the owner for 30 mins without even knowing it the was owner. They were really busy that day but still found the time to help me. I had the pleasure of working with Mikal, he was very...
Google Review
- August 27, 2021
Cars.com Review
- August 27, 2021
Just purchased a Mercedes GLC 300 from Leikin on 8/26/21. By far, the integrity and detail of service at this dealer, is the best I have ever received. Our salesperson, Gene Hauck was amazing--- It felt like we were dealing with an old friend. Definitely go to this dealership. Trust me, will you not...
Google Review
- August 25, 2021
Google Review
- August 10, 2021
Google Review
- August 08, 2021
Google Review
- July 28, 2021
Response from the owner Replied: Hi Andrew,We are sorry to hear you you feel this way. Please know that your feedback is important to us and our management team, our #1 goal is to provide an exceptional experience; as you can see we have a 4.9 star rating. Someone from our management team will reach out to you today to discuss your concerns, and see if there is anything we can do to assist you further. Thank you for your business and your feedback.
Google Review
- July 26, 2021
Google Review
- July 24, 2021
Google Review
- July 16, 2021
Not super excited about the service department although they were courteous and friendly. The sales manager is awesome. I would direct all to him.
Google Review
- July 06, 2021
Outstanding Service. Have been dealing with Leiken since 2002 and have never had any issues with the 4 AMG cars that I have purchased. Service is exceptional. Always have a loaner car available and when picking up my car, it is always cleaner than when I left it off.