Google+ Review
- January 15, 2019
Best car dealership in the city! They take amazing care of me for years. They always do the right thing, even if the issue is not covered under warranty. I wouldn't buy a car from anyone else!
Google+ Review
- January 09, 2019
Recommended
Google+ Review
- January 09, 2019
My wife and I purchased a used GLK350, Pre certified. When we drop off our car for service a brand new similar vehicle is waiting for us to use for the day or days needed. Service and staff is always exemplary. Leiken is making it difficult to want to purchase a vehicle from anyone other car...
Google+ Review
- January 04, 2019
Google+ Review
- December 28, 2018
Customer Service was great #Marquee Montgomery.
Google+ Review
- December 21, 2018
Fantastic experience. Highly recommend.
Google+ Review
- December 18, 2018
I've been taking my car to Mercedes-Benz of Willoughby for service for a few years now and I've never had anything less than exceptional service. I have also unfortunately needed the body shop a few times, however, I very much appreciate having all of my car service needs under one roof. The body...
Cars.com Review
- December 17, 2018
I`ve had 2 cars with Leiken. great experience. Recommend Brian Rapoport in sales. He is excellent in his work. Service has been excellent too. recommend 100%. TC...….
Google+ Review
- December 06, 2018
Google+ Review
- November 27, 2018
Google+ Review
- November 26, 2018
I had my schedule B service completed on my 2018 GLC-300 recently. MB of Willoughby made getting the service done with no effort on my part. They came to my house with an MB loaner and took my vehicle to their location for the service. My vehicle was returned about 4 hours later, service completed...
Google+ Review
- November 26, 2018
Very Personalized Service. Good people.
Google+ Review
- November 21, 2018
Google+ Review
- November 15, 2018
Google+ Review
- November 13, 2018
Google+ Review
- November 13, 2018
I have been taking our GL450 to Leikin Mercedes Benz of Willoughby for service for the five years since we have bought it. The service team of Deb, Mike and Greg are consistently exceptional at customer service. I have never had an experience that was less than 5 star. They are professional,...
Google+ Review
- November 05, 2018
Google+ Review
- November 02, 2018
I like mercedes
Google+ Review
- November 01, 2018
Google+ Review
- October 31, 2018
personnel in the body shop courteous and prompt, in particular Don
Google+ Review
- October 26, 2018
Google+ Review
- October 17, 2018
Google+ Review
- October 12, 2018
Google+ Review
- October 10, 2018
My husband and I recently purchased a pre-certified Mercedes at Leikin and had an incredible experience. Brian Rappaport and Marquee Montgomery provided excellent client service, and I highly recommend both of them.
Google+ Review
- October 05, 2018
Cars.com Review
- September 28, 2018
My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.
Google+ Review
- September 27, 2018
Google+ Review
- September 16, 2018
brought my car in for my first yearly service and they had me in and out very quickly, they fixed what had to be fixed , they had a loaner waiting for me and everything went very smoothly. I was very impressed.
Google+ Review
- September 12, 2018
Very good and prompt service for an unscheduled appointment to fix a tire problem.
Google+ Review
- September 12, 2018
Once again I received great service. Thank you for making it convenient with picking up and delivering my car. I am grateful for the flexibility and professional services.
Google+ Review
- September 06, 2018
Great service. Everyone is friendly and very prompt.
Google+ Review
- September 06, 2018
Service was completed on time as promised. All of the people in the service department were friendly and helpful. A pleasure to bring my car in for service.
Google+ Review
- September 06, 2018
Dropped off my car for a regular maintenance check and was handled quickly.
Google+ Review
- September 04, 2018
I took my SL550 in for a Schedule B service and Car Detailing. The schedule B service ($425) and the recommended brake fluid change ($179) were done as expected, although the prices was quite high. However, the maintenance is important to keep the running well.The car detailing was absolutely...
Google+ Review
- August 30, 2018
The service I received was exceptionally great, I am scheduled for another appointment next week I know this should be five star status.
Google+ Review
- August 30, 2018
Excellent service. My car was cleaned inside and out when I got it back. Very kind in service dept! Thank you!
Google+ Review
- August 22, 2018
Courteous professional repair on MB R350. Less expensive than anticipated.
Google+ Review
- August 20, 2018
Google+ Review
- August 15, 2018
Brian Rapoport
Google+ Review
- August 10, 2018
Leikin Mercedes has a fantastic service department. We can always count on superior service and outstanding interaction with all the employees They make us feel like we're their favorite customers.
Google+ Review
- August 06, 2018
Great service the parts department is awesome. Great team of guys that are very very helpful. Make sure to find the free espresso machine!!! 313k miles on my Mercedes-Benz powered sprinter
Google+ Review
- August 03, 2018
Wonderful experience. Marquee was amazing. Very helpful and knowledgeable about the vehicles. Ask for him when you are ready to purchase your next Mercedes
Google+ Review
- July 29, 2018
Customer service was great! Bought my 2013 Lincoln MKS from them, was in and out of there in no time! They had my car ready for me to pick up, they walked out and greeted me before I even enter the building. Very nice and clean atmosphere and staff was excellent! They knew I was coming from North...
Google+ Review
- July 27, 2018
My experience at Mercedes- Benz Willoughby was a 5 star experience thanks to Ahmad Krayem. He was there every step of the way to help me with anything I needed. He took the time to help me swap out my belongings to my new GLA from my old car and how to work the my mercedes new app. He even wrapped...
Google+ Review
- July 23, 2018
The the Services they provide are always Excellent. The entire Staff is always Courtesy and Professioanl
Google+ Review
- July 17, 2018
Google+ Review
- July 02, 2018
Bought a used Toyota Highlander. Found the salesman Ahmad and sales manager Mike to be fair and straightforward.
Google+ Review
- June 27, 2018
Not happy with the service department. Took car in for inspection and had a ton of unnecessary recommended repairs, proceeded to another dealership for inspection to only find out over half of the suggested items were falsely represented. I don't trust them at this point.
Response from the owner Replied: Mr. Bimmer, Customer feedback is very important to us here at MB of Willoughby! As you may have noticed we hold one of the highest dealership star ratings! Unfortunately, we have no record of your name in our system. We attempted to look up your contact information in our database so our General Manager could give you a call to discuss the supposed experience you outlined in your review above. If you could please give us a call at your earliest convenience and ask for Michael Leikin, our General Manager, he would love to speak with you (440) 220-6515. If this review was intended for another dealership, we kindly ask that it be removed.
Cars.com Review
- June 18, 2018
2 Hummers, I Corvette and 5 Lexus over the years and Brian Rapaport at Leikin Mercedes-Benz provided the best buying experience! Nice people; professional, polite and knowledgeable.
Google+ Review
- June 15, 2018
Incredible rewarding experience purchasing my new Mercedes-Benz with Ronnie leiken the owner of receipt is Benz Willoughby and Brett Leiken his nephew I would highly recommend Mercedes-Benz of Willoughby to anybody out there that wants a Mercedes they are phenomenal excellent excellent service Im...
Response from the owner Replied: Nancy-Thanks for the positive feedback and kind words! Let us know if you need any thing else, enjoy your new ride! We truly apprecahite your business.
Google+ Review
- June 12, 2018
Google+ Review
- May 27, 2018
I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem went above and beyond to make this experience perfect! He was personable and very thorough going through everything in the car and told me I can call...
Google+ Review
- May 26, 2018
Ahmad Krayem and Michael Leikin were extremely helpful and professional in helping me select my new C300 cabriolet. I commend them on their knowledge and customer service and highly recommend my sales rep Ahmad and the Leikin dealership as well!
Google+ Review
- May 21, 2018
Best car dealership in the city! They take amazing care of me for years.
Cars.com Review
- April 10, 2018
Buying a used vehicle is not easy. Brian Rapoport made it easy. He was very knowledgeable and pleasant to work with. Everyone was very respectful and nice. Bought a car on Saturday and it was detailed and ready for pick up on Monday.
Yelp Review
- March 29, 2018
A HUGE thanks to Brian and Michael for making this entire experience so enjoyable! Brian gave me lots of information about my new car and was very patient and helpful with answering any questions!! I am in love with my new car. 100% recommend.
Google+ Review
- March 29, 2018
I worked with Brian and Michael and they made the experience stress free and enjoyable. I was given a lot of information about my new vehicle and left feeling completely comfortable. I would 100% recommend! Thank you, guys :)
Google+ Review
- March 26, 2018
Bought a used car from Brian R. Great customer service very easy process. Would buy from him again.
Google+ Review
- March 23, 2018
Brian and Michael were excellent! I had an issue with a feature that I wanted installed, and they went the extra mile to get it done and quick! Best service! I highly recommend.
Google+ Review
- March 21, 2018
I don't have one negative thing to say about my experience here. Marquee helped me with my new CLA and he made the process painless. He was always quick to respond and was never hassling me to close the deal. He knew I was doing my research and gave me all the information I needed. Great experience!
Google+ Review
- March 18, 2018
Cool when u got bank
Google+ Review
- March 17, 2018
I'm leaving this review because of Michael, Craig, and Don... Three people I have and will continue to do business with for years. They have made enormous strides to rebuild this dealership from its early start and I would say they've done an admirable job at it. Michael is the son of the owner,...
Cars.com Review
- March 06, 2018
Last month I was considering purchasing a new car. I noticed a low mileage 2016 Mercedes C300 at Leikin Motors and decided to take a quick look. I had no real intention of making a purchase that Saturday but after the test drive it was hard not to consider Mercedes. The cars smooth drive and power...
Google+ Review
- March 05, 2018
Mr Ahmad Krayem was very helpful when I purchased GL450,he was knowledgeable about the car, very polite,I was very much happy making the deal
Google+ Review
- February 07, 2018
Google+ Review
- February 07, 2018
I haul cars for a living and In the last two years I have been to Mercedes-Benz of Willoughby maybe 15 times. Each time I've been here they are great! The sales representative's are kind and more than willing to assist with our needs and just about everytime will direct me in the right direction of...
Google+ Review
- February 03, 2018
4th car I've leased though Dave Pecek since ~2000. First 2 were BMW's at another dealership, latest 2 Mercedes, both at Mercedes-Benz of Willoughby. Repeat customer, need I say more?
Google+ Review
- February 01, 2018
Ahmad Krayem, Burt and their team were helpful, responsive and treated me with respect. Their no pressure sales approach and transparency was very much appreciated. Best Mercedes dealership in Northeast Ohio for customer experience.
Response from the owner Replied: Hi Kelly- Thank you for your positive feedback, we truly apprecahite your business. Please do not hesitate to let us know if you need anything else. Enjoy your new vehicle!
Google+ Review
- February 01, 2018
Beautiful cars great deals
Response from the owner Replied: Thank for your feedback Ronald- we look forward to seeing you again soon!
Yelp Review
- February 01, 2018
Had a great experience working with Brian Rapoport at Leikin Motor Company in Willoughby. I had previously worked with the Volvo part of the dealership, but Brian from the Mercedes-Benz side helped me with purchasing one of their used cars. Knowledge and personable. Given the time and attention he...
Google+ Review
- January 16, 2018