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Great dealership, wonderful personnel and Staff. I’ve done business with this dealership for years and is always great to work with.

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Clint was tremendously patient and helpful with finding me the perfect car with the perfect options! Highly recommend this dealership for going above and beyond. :)

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Was in Bentonville for the Bikefest and our company van needed some service. MBNWA got us in and out in a day and were great to work with. Chris, our Service Writer was in constant contact. He was a pleasure to deal with. Excellent service.

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Great experience with Mercedes Benz I dropped my car off to be serviced and got a shuttle ride home, my driver Nathan was very professional and kind and I am very pleased with the professional service I received from getting my car serviced by Mercedes’ Benz of NWA I will definitely be returning.

Response from the owner Replied: Hi Premier , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Very Polite and Professional Staff!

Response from the owner Replied: Thanks for the 5-star rating, Chelsea!

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I had the pleasure of dealing with sales rep Mr. John Eves at this dealership. Though I didn’t purchase the vehicle I was interested due to unrelated circumstances however I found Mr John to be a very honest and upfront salesperson, he was prompt in his communication, was respectful of my time....

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Very easy process to buy my dream car! John and his team answered all my questions and helped me get the best deal possible! 100% recommend this dealership.

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Emily and Aleynah are wonderful to work with! Emily helped me purchased my 2nd Mercedes Benz from MB of NWA and Aleynah helped go over the features of my new vehicle! If you are looking for a new vehicle go see them and they will help you!

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Amazing service (as always) from two rock stars Clint and Aleynah. Big thanks to both of them. Clint has now “been our guy” for several years. Would not buy car from anyone else.Thank you

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The experience was so simple and personal. I appreciate the care Jasper and Aleynah gave to me and continue to provide. I know I can always reach out to them.

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This is an amazing dealership with extremely professional staff. Derek on sales was very knowledgeable of the vehicle I wanted and all incentives. Jacob on finance was extremely helpful walking me through the whole lease process.Everything was done remotely with no pressure from anyone and it was...

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This dealership charged me for 2 new tires & mounted used tires on my 2022 CLA 45 AMG. I have pics with DOT #s verifying the #s don't match. I checked with service advisor, who checked front tires first, then went to rear when fronts did not match, then tried convincing me after the rear DOT #s did...

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Me and my husband bought our new family car over the weekend and let me tell you, it was the best car buying experience ever. Clint is literally the best in friendliness, professionalism, and worked with our wants/needs in getting the best rates that worked for us. We spent all day hopping around...

Response from the owner Replied: Hello HaVy, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Always courteous and on time. Today, I misunderstood an issue, and they were unbelievably gracious to explain clearly as their attention to detail set me straight! Wonderful customer care that’s so appreciated!

Response from the owner Replied: Hi Wendy , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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I am very disappointed in Mercedes. It is pretty sad that the service department is not willing to help an out of towner. My husband and my son came in to the service department this afternoon to see if they could read a code on our Mercedes Revel. To see if it was safe to keep driving it. They...

Response from the owner Replied: Hello Joanna- We will always try to assist our traveling Sprinter customers but unfortunately when your husband came the Service Department was already closed. We are glad our Sprinter Advisor was still there to try to assist; we also suggested the Mercedes-Benz dealership in Kansas City, when asked for another option. We'd still like to extend our offer to let your husband stay in his RV in our parking lot until Monday since he has a countdown, so we can get the vehicle in service when our doors open at 7am.

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Very friendly and explained everything very well great salesman Valsco

Response from the owner Replied: Hello Mary, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Found the car we like 3 to 4 hours away from us. Tyler Cameron did a great job marshaling the transaction from a far. Communicated with me immediately and made paperwork on the day of purchase much easier.Finance had to redo paperwork on the date of purchase because the legal name did not match the...

Response from the owner Replied: Hi Ron , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Terry, Kevin, Emily, and Mandy helped us trade 2 cars in today for 2 certified pre owned Mercedes. The process was enjoyable, efficient, and friendly. This is our third and fourth vehicle from MB of NWA, but it won’t be our last. Thanks guys!

Response from the owner Replied: Hello Bradley, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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My part was ready when I got there and everyone is very very friendly.

Response from the owner Replied: Hello Betty, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Service department is very lacking! When you call for a service they tell you oh yeah it only take a couple hours but after 9 hours they still haven't finished, lots of people in there but all wondering around visiting nobody actually doing working on the vehicles. they told us the paperwork takes...

Response from the owner Replied: Hi Cindy- Thank you for bringing this to our attention. While it is hard to predict over the phone how long something can take to repair we need to make sure we do not over promise. In your case the model of upfit done to the Sprinter made the repair twice as long as long as we had expected. It was actually reinstalling your hood and not the paperwork that took the additional 45 mins towards the end of your visit. Our team was happy to assist you and get you back on the road as quickly as possible. Lastly, we pride ourselves on providing our customers with quality multi-point inspections. We do this to ensure our customers are well educated on the condition of their vehicle as well as to try and prevent situations like this where your vehicle breaks down while traveling. We hope you have a safe rest of your trip. - Service Director Philip Johnson

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I would rather drive 10 hours to another Mercedes’ dealership to purchase a car than buy one from this place. The sales manager is disrespectful and talks down to female customers and employees. Will take my business elsewhere, where I’m treated like a valued customer

Response from the owner Replied: Hello Sharon- I am sorry to hear about your experience with our dealership. We value every client and every opportunity. I would like to hear more about your experience. Please contact me at your earliest convenience. Jeff Tyson Area Manager Superior Auto Group jtyson@drivesuperior.com

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Response from the owner Replied: Hi Bernardo, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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Response from the owner Replied: Hi Calvin , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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I think they did a good job solving the issues with my van.

Response from the owner Replied: Hi Victor , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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UPDATE IN RESPONSE TO MANGER'S REPLY BELOW:I could say a lot, but will keep it simple - they did NOT make things right, and the response below is half truth at best.They refused to admit any fault of their own, the tires, or their company. It was more than obvious today, they did not take the...

Response from the owner Replied: Hi Chris- We are happy that you and your wife are safe and you were able to have the vehicle towed to us. Thank you for taking the time to talk to me yesterday and working with us towards a resolution. Unfortunately, the protection plan on the tires and wheels does not cover accident or alignment related failures and that is why the claim was denied. We suggest contacting your auto insurance to file a claim with them for any potential coverage they may offer. While we cannot force an extended warranty company to approve a repair we do understand the frustration of one being denied. That is why we gladly installed the tires at a discounted price and performed an alignment at no charge to you. I hope this clearly shows you that we are concerned and we do stand behind our customers. - Philip Johnson Service Director MB of NWA

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Brought my car in for a recall and Xochilt Kaplan was amazing and polite. Great attitude and personality! I Will request her as my service advisor when I need assistance!

Response from the owner Replied: Hi Darryl , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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MB of NWA are the best in Town!Awesome customer service experience dealing with Maggie (super friendly, knowledgeable, great advice with zero pressure).Frank (General Manager) was super helpful along the way as well.We bought a GLE last year and after shopping for a 2nd and cheaper car elsewhere, my...

Response from the owner Replied: Hello Anas, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Do not even waste your time at this place. They NEVER return calls & seem to be short handed but never hire down to earth people. Always seem like they are trying to one up you.

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Maggie was our sales person for our purchase. This was the easiest most friendly purchase we have ever had with buying a vehicle! She was patient and Very, Very knowledgeable! She had Awesome customer service! Time was not an issue with her. Maggie was very prompt. There was not a question that we...

Response from the owner Replied: Hello O'Nika, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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If you want great customer service when you buy a Mercedes, buy form MB of NW Arkansas NOT MB of Little Rock. Here is why. I have a S600 sedan that has developed driver door power window problems with the window being stuck in the down position. I live in Greers Ferry so, none of the MB...

Response from the owner Replied: Hi Mike , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Maggie Hoang - SalesThank you Maggie for your professionalism, sincerity, and care you demonstrated to us through this entire buying process, right from the first greeting with a smile! You are the reason we purchased on our first day of just looking. I highly recommend you ask for Maggie to...

Response from the owner Replied: Hello DIAMOND'S, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Maggie was absolutely wonderful! No pressure, always answered any questions we had and still does. Extremely professional and very personable. We purchased our car online; Maggie made the process very easy for us. She made sure we didn't have to stand around hours for paperwork. We arrived with...

Response from the owner Replied: Hi K , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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So far has been a good experience dealing with them.

Response from the owner Replied: Hello Adeel, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Paul, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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*Update* I am still so thankful for the folks at Mercedes-Benz of Northwest Arkansas for putting me into my dream Mercedes! I had such a wonderful experience with everyone from my sales rep to the general manager. They clearly go above and beyond to make sure their customers are happy. My C450 runs...

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*Update*Still the best place in NWA to buy a car! I literally wake up everyday excited to drive my Mercedes and am so thankful for the sales team and GM for making it happen. You guys are great. Anyone looking for straight honesty at a dealer, this is it.Mercedes Benz of NWA made my dreams come true...

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Anthony in the service department has consistently gone above and beyond to make visits smooth and pleasant. Excellent.

Response from the owner Replied: Hi Brett , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Have you watched those videos of slimy oil change places trying to up sell you on stuff you don't need? That's what happens here. I took my van in for an inspection. Said I needed new wiper blades (just replaced) new air filter (just replaced my last oil change 2 months ago) said I needed all new...

Response from the owner Replied: Mr. Parker, when a third party is asking for and paying for a pre-purchase inspection it is our responsibility to disclose everything we find during the inspection to that customer. Our recommendations can include items that are due by time and mileage as well as noting any items that are inoperative during our inspection. It would ultimately be up to you and the third party customer to decide what to replace and/or repair. I do apologize that you were not made aware that a proper pre-purchase inspection can take several hours depending on the condition of the vehicle being inspected. If you would like to discuss anything further please feel free to reach out to me directly. - Philip Johnson Service Director Mercedes-Benz of Northwest Arkansas

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Great customer service we had to wait 3/4hrs while our car was getting service and they had a shuttle car to take us to lunch... Thank you

Response from the owner Replied: Hello Tamaria, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I have to brag about the service department, specially Mr. Anthony he made my appointment amazing from beginning to end, he made sure everything was handled professionally and expediently. I highly recommended them. Thank you for the great service!!

Response from the owner Replied: Hi Mildred , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Excellent service and staff and thank you Emily and Frank!

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Response from the owner Replied: Hi Phillip, Thank you for your rating! We hope to see you back soon.

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Always buy with Clint! This will be our 2nd Mercedes with MBNWA, don't go anywhere else to buy. Always ask for Clint :)We picked up our 1 of 2 C300 2023 Pinnacle Lines

Response from the owner Replied: Hello Aaron, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Hands down best service and staff in town. I am only doing business with Mercedes NWA from now on!! Thank you Emily and Frank! Tony shout out to you too!! Excellent all around

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Big shout out to Frank the manager and Emily our sales person. Thank you for my DREAM car!!

Response from the owner Replied: Hi Chrissy , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Pricey, but they do good work.Recall.took too long. 10 days

Response from the owner Replied: Hello Fred, We appreciate your feedback about your experience. We take pride in serving our customers and always try to accommodate each customer in a timely manner. Thank you!

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I had mechanical work done on my car- engine control unit, wiring harness and fuel injectors. After paying thousands of dollars in repairs, leaving the dealership the check engine light came back on and then later the car caught on fire.

Response from the owner Replied: As we discussed in July 2022, please have the car towed here via Mercedes-Benz Roadside Assistance, which is at no expense to you, or at least provide us with the contact information for your insurance company so that we can gather more information. When we last spoke you were not willing to provide us with anything so we could determine if the fire was related to repairs performed at our dealership in May 2022, related to the repairs that you declined to have completed, or unrelated all together. Please reach out to me at your earliest convenience. Thank you. - Philip Johnson Service Director MB of NWA

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They made a huge issue of an appointment for 30-90 minutes and sent a text to pick up in less than 10 minutes.

Response from the owner Replied: We do our best to estimate how long service appointments will take based upon the initial information provided. We're happy that we could complete the necessary work sooner than expected.

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I just dropped somebody off so they can do in the world change and fix a record outside of the place was really clean and kept up very nice

Response from the owner Replied: Hi Richard , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Nice service didn't take long either

Response from the owner Replied: Hello Lorelei, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I personally like to thank Jeremy Eubanks for getting me in with my Mercedes Sprinter Revel in one day for a oil change. My wife and I been living in our van traveling across the US visiting National Parks, points of interests and friends. We have only received such service like this from one other...

Response from the owner Replied: Hi Joe , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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We couldn't ask for a better dealership. Knowledgable sales team with honest pricing. Our personal rep, Terry, puts in the time to know the entire M-B product line and educates us. Service is quick and always accommodating.

Response from the owner Replied: Hello Heather, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I will not go into explicit details because I do not want to get anybody in trouble with their job, but this was one of the worst sales experiences buying a car that I have ever had. They knew a week ago that I was coming up to see this particular car. I drove a long way to see it, and even texted...

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Apparently can’t sell out of state today. Yesterday was a different story. So was last week. We’ll see what Mercedes’ thinks of it.

Response from the owner Replied: We are sorry that we can not accommodate you. As you know, new vehicles are in short supply. We reserve as much of our inventory as possible for our long-term and local clients.

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The absolute BEST dealership I have ever purchased a car from.

Response from the owner Replied: Hello Gail, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hello Brandi- I'd like to learn more about your experience with us. I am looking into this but please reach out to me at your convenience. Philip Johnson, pjohnson@drivesuperior.com

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I had a horrible experience with this company and still have an incomplete van. Bought in Nov. last year minus a part "hermes module" on back order. "Part should be here in a couple weeks and we'll throw it in for you. Shouldn't take long or you can do it on your first service." They never called....

Response from the owner Replied: Mr. Taylor, I am sorry about your Sprinter experience. I can well understand your frustration that this was not resolved earlier. I left you VM and email with additional details so we can get this completed for you. Please contact me at your convenience and we will get this scheduled. I'm sorry again for the delay. We appreciate your business. Jeff Tyson jtyson@drivesuperior.com

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Most unethical dealership out there. Mercedes of NWA will try to scam you with anything.

Response from the owner Replied: We hate that you feel this way about your experience with us. Please feel free to send us more information so we can follow up with you. We don't show a customer name of A BC. Thank you

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Terry Fabbri is one of the most customer friendly salesman I have ever met. Not only did Terry, provide 5 star customer service, he went above and beyond to insure my vehicle was delivered on time since this dealership was an out of state purchase. Terry communicated daily about the sales process...

Response from the owner Replied: Hi derrick , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Not the "Mercedes Experience". After making an appointment 3 weeks earlier for a 7:30am service, I'm told that while the service will take 6 hours the car won't be ready for a day and a half. So, what's the point of the 7:30 appt? Why allow me to make an appointment you cannot fulfill? To boot,...

Response from the owner Replied: We apologize that the process was not explained correctly when you made your appointment. Your appointment time is to check in with the service advisor. Once checked in your vehicle is put into a que to be worked on which means it might get in right away or may not actually enter the shop until later in the day all based on workload that varies constantly. Please reach out to me to further discuss at your convenience. We do offer loaner vehicles, shuttle services, pickup/delivery, and other options to accommodate our customers and I would like to discuss those options with you as well. - Philip Johnson Service Director

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great customer service. thank you

Response from the owner Replied: Hello megamind, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Nanette, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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Outstanding service department

Response from the owner Replied: Hi Rodney , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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The service department here is the reason I’m selling my GLS450. There was a class-action lawsuit against Mercedes for horrible smells/moldy A/Cs. My car smells horrible and it’s so embarrassing to drive people around in, not to mention the health risks associated with mold, so I made an appointment...

Response from the owner Replied: Hello Valerie- I'm sorry that we were not able to complete the repair as you had requested. I did speak with your husband about other options, and I would be happy to speak to you about them, as well. I'd also like to discuss with you what's required to reset a maintenance indicator. Please email me at your earliest convenience so that we may set up a time to visit. Philip Johnson, Service Director. pjohnson@drivesuperior.com

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Management is wonderful. He went above and beyond to make things right. I really appreciate you.

Response from the owner Replied: Hello Mildred, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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We had tire issues while traveling cross country. Chris E got us in despite the approaching 4th of July holiday and we were on the road again within a few hours.

Response from the owner Replied: Hi Reshma , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Terry Fabbri and Mercedes-Benz of Northwest Arkansas delivered a deal of a lifetime to me in the guise of a 2012 Mercedes Benz SLK55 AMG. It wasn't just that this was an amazing low mileage car in pristine condition.The purchasing experience was outstanding. My wife and I were given a detailed...

Response from the owner Replied: Hello Gordon, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Curtis, Thank you for your rating! We hope to see you back soon.

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Me and sis came to buy a car earlier, had Brandon and Maggie help us and were so helpful and kind and accommodating. Definitely a great buying experience thanks to them. Got us in and out as quickly as possible and worked with our budget. Would definitely go buy my next car with them.

Response from the owner Replied: Hi Tatiana , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Response from the owner Replied: Hello Manuel- We're sorry to hear that you were disappointed with your experience with us. I have tried to reach out to you a few times, so I can learn more about it. Please email me, at your convenience. Matthew Pankrez, Service Manager. mpankrez@drivesuperior.com

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Response from the owner Replied: Hello John, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hello! We value every customer and appreciate you stopping by our dealership. We hope your next experience with us earns a 5 star rating!

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Response from the owner Replied: Thank you for taking the time to discuss with me your visit with our service department. I was happy to see that the service we provided was completed in an efficient time and not the issue. As discussed, please take advantage of our pickup and delivery service on your next visit or feel free to use the free shuttle service, as another option, so you don't have to wait. I appreciate your feedback about the TV channel selection. We greatly appreciate your business - Philip Johnson Service Director

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My husband and I bought a brand new 2021 Mercedes last year in July 2021, @ the bentonville dealership. I’ve had the car for 11 months only has 7,000 miles. Had it serviced last week for the yearly maintenance. I was told I needed 2 new tires already. That they were so bad that I couldn’t even...

Response from the owner Replied: Hello Mrs. Richardson- Thank you for taking the time to discuss this with me. I apologize for any misunderstanding about the average life of the tires on a high performance vehicle like a Mercedes-Benz AMG package. Your tires did wear in the average amount of time for that model. Again, I do appreciate your time to explain this. Philip Johnson Service Director

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