2 hours for an oil change

Response from the owner Replied: Hi Jacky- We’re sorry you were not happy with your experience at our dealership. We worked as efficiently as we could proving the oil change, recall and free MPI. We do have Express and Mobile Service that might be a better and more convenient option for you. We appreciate your feedback and hope that we can earn 5 stars from a future visit from you.

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I had an experience with Mercedes-Benz of NWA that raised significant concerns. After purchasing a vehicle, I discovered it had been misrepresented—it was a vehicle I had previously rejected. I returned the vehicle, and the dealership agreed to unwind the contract and refund my down...

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Get in & Get Out. Very Helpful & Knowledgeable.

Response from the owner Replied: Hi John- Thank you for the feedback! We appreciate it!

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Response from the owner Replied: Hi Rick- We appreciate the perfect 5 star rating!

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Very professional and know their stuff!

Response from the owner Replied: Hi Karen- We appreciate your feedback!

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Buyer’s Beware: Northwest Arkansas Mercedes-Benz DealershipI’m sharing my experience with the Northwest Arkansas Mercedes-Benz dealership to warn potential buyers. When I originally purchased my vehicle, I had a clear set of criteria:• Price: Less than $30,000 including purchase of a three year...

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Buyer’s Beware: Northwest Arkansas Mercedes-Benz Dealership I’m sharing my experience with the Northwest Arkansas Mercedes-Benz dealership to warn potential buyers. When I originally purchased my vehicle, I had a clear set of criteria: • Price: Less than $30,000 including purchase of a three year...

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Response from the owner Replied: Hi Ede- We love the 5 stars- thank you!

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Made an appointment to test drive a car but it was Poor experience as the salesperson did not seem interested in selling us the car!

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I went to Mercedes Benz of NWA. Although I did not buy my vehicle from them I had some technical questions. I found all of the staff helpful. Specifically Zachary who went out of his way to call me and assist me using his own phone.In a time when customer service is a thing of the past he went...

Response from the owner Replied: Hi Lee- You are welcome! Come see us again!

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I am very pleased with my service experience at Mercedes Benz of Northwest Arkansas! When I made my Friday reservation to service my van, there was a misunderstanding. The scheduling person didn't realize that I live in my van and hence could not leave it over the weekend. My advisor Chris said...

Response from the owner Replied: Hi Andrew- We’re so happy you were pleased with the service you received! Thank you for taking the time to leave us a review!

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We had good intentions with this place, we drove from Kansas City to Bentonville to buy a certified GLE450 with 10k miles we arrived and looked at the car and noticed it had almost 25k more miles then advertised online and wasn’t even detailed. we were very turned off at the point, we also drove a...

Response from the owner Replied: Hi Caleb- I am sorry to hear about your experience visiting our dealership. We would like to hear more about your experience. We have attempted to reach out by phone and email. Please contact me at your earliest convenience. Sincere Regards, Jeff Tyson jtyson@drivesuperior.com

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Right in the heart of downtown Bentonville this could be a great venue but needs some investment. The upstairs could be cool and they must address the sound quality. Fun spot but feels high school

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Was in service department and witnessed a service advisor yelling at a customer threatening him he had better not leave him a bad review! Business will go elsewhere! Do not shop here!!

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Great customer service.

Response from the owner Replied: Hi JIM- We’re glad you enjoyed it! Thanks for the 5 star review!

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My salesman Cole Ingram was outstanding! I bought the car online and had it shipped to me in Florida. He made buying the G580 easy. He answered all of my questions and everything went incredibly smooth. Henry Gare Personal Injury Attorney

Response from the owner Replied: Hello Henry- We’re glad we had what you wanted and that we got it to you! We appreciate you business!

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My daughter took her Benz there for a recall, told here she had a brake light out and it would be $500. Told her she had to replace the entire light/lens to fix it. I replaced the bulb out ($3.95 at Napa). Last time we took her car there for service, they said we needed new tires. I had bought them...

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I recently bought my first Mercedes Benz from the Nwa Mercedes delivership. I got a GLB and I absolutely love it! It’s a great car very roomy and good gas mileage. I was almost treated to the best service and found the best salesman in the world!! Mr.Dino! I would like to give huge thank you to him...

Response from the owner Replied: Hi Jayden- We love the GLB and know you will too! Enjoy and let us know if you need us! We appreciate your business!

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Just traded for our second Mercedes… Scott has taken great care of us both times…The staff is amazing!!

Response from the owner Replied: Hi Kim- Thanks for your business! Our entire staff enjoyed working with you!

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Purchased a car from Dino at MBNWA and had a great experience. He was respectful of my time and made the transaction very easy for me!

Response from the owner Replied: Hi Melissa- We are so glad you enjoyed your experience with us! Thank you for your business!

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My mom had a tire suddenly go flat in her Mercedes on I-49, & it's a tire for a sport model that's very difficult to locate. The staff at this location didn't have any in stock, but called another dealership to locate them. She was able to have her car towed to the dealership & they worked her into...

Response from the owner Replied: Hello Jared- It was our pleasure to assist your mom and to make sure she was safe while driving back home!

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I recently had the pleasure of working with Dino at Mercedes-Benz of Bentonville, and I can't recommend him highly enough. From the moment we met, he took the time to understand our unique financial situation, offering options we hadn't even considered. His knowledge and passion for electric...

Response from the owner Replied: Hi Julia- We appreciate your review! It makes us so happy to know you were satisfied and that our team made the difference in your experience! We are here if you need us!

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My husband and I had a great experience with Dino, Jacob and Ronan!! What a great team! Dino was kind, honest, and too great care of us! We LOVE our Mercedes! Highly recommend!

Response from the owner Replied: Hi Amanda- We're so happy you were pleased with your experience with our team! We appreciate your business! Enjoy your Mercedes-Benz- gorgeous choice!

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I want to share my experience with MB NWA and my partner and sales representative Dino Martin. Dino was fantastic from the moment I entered the showroom. Dino was knowledgeable, helpful, truthful, respectful. I was not looking to buy an MB SL 55 AMG but Dino made the experience so delightful. I...

Response from the owner Replied: Hi Randy- We are so glad we could work with you and really appreciate you letting us earn your business! Our entire team thanks you!

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D Martin provided me with a great experience when I purchased my GLC 300! He never provided any pressure, he listened to my needs and he made my transaction smooth. He has kept in contact with me since my purchase and I'm very impressed with his dedication.

Response from the owner Replied: Hi Melissa- We are so happy to hear that you enjoyed your experience with us! Thanks so much for your 5 star rating!

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The service department is the worst I have ever dealt with very dishonest people that are only out to screw their customers. Took car in there told them don’t do anything until they figured out if warranty would cover it. When warranty group told me they were gouging me and they wouldn’t recommend...

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Dear Mercedes-Benz Dealer,I am writing to express my deep dissatisfaction with the ongoing issues I have encountered with my 2022 C300 Convertible which is still under warranty. I fully understand that vehicles can occasionally have defects, but the level of customer service I have received...

Response from the owner Replied: Hi James- We understand the frustration of waiting for a part on backorder. We are working with Mercedes-Benz to find solutions but as a dealership we cannot produce a part or provide a loaner vehicle for months. Your experience with us matters, so we will follow up again with Mercedes- Benz, as well as with you.

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Stay away from this company and the repair shop. This is the worst company to ever deal with they price gouge their customers. mark the service manager let a 18 year old girl sign documents knowing good well she didn't know what she was signing. They were told not to do anything until they found out...

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The word to best describe my experience is "Wow". Dino was incredibly friendly and made us feel like he truly cared about us and our purchase. He went above and beyond to make sure everything went smooth. His profession is selling cars, but you can tell people is what he truly cares about. When we...

Response from the owner Replied: Hello Kyle- We're so happy you enjoyed your experience with us! Enjoy your new purchase! We hope to see you again in the future!

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Service department manager should not be in any type of customer service. Extremely rude in person and on the phone. Spoke with the GM about the problem..he was taking it up with his manager. Now, we can't get Frank nor Phillip to talk to us as they always seem to be confidently out of their...

Response from the owner Replied: Hi Mary- Thank you for taking the time to speak to me so we could get your van fixed. Philip Johnson, Service Director.

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I’ve have been nothing shy of astounded by the customer service that I’ve received from Mercedes Benz of NWA! Dino made sure I was fully taken care of and all my needs were met! Would highly recommend dealing with him for your next Mercedes purchase!

Response from the owner Replied: Hi Kristi- We really appreciate your business and thank you for sharing your experience!

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Wow! What a great vehicle lease experience I just recently had with Dino Martin of Mercedes-Benz of NW Arkansas on my new 2024 EQB 300. Dino provided me with detail of the vehicle as I was not familiar with what the electric models had to offer. We discussed the extras that I was interested in...

Response from the owner Replied: Hi Lisa- You are going to love your new electric vehicle! We're excited for you and appreciate the opportunity to earn your business and to show you a great experience! Come see us anytime!

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Worked with Dino Martin on the purchase of a used Mercedes SUV. What a great experience. He was thorough, knowledgeable and professional. No back and forth. He made the car buying experience a real pleasure. Definitely a 5 star rating

Response from the owner Replied: Hi scott- Thanks for your review! It was our pleasure to deliver you a 5 star experience! Our team knows what customers want so we are excited to know that you were pleased!

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Have been interested in a Mercedes Benz for quite some time and my first experience was great. Our Sales Representative Dino Martin was very knowledgeable, very helpful and went above and beyond in answering all our questions. He made every effort to understand what we needed and could afford. We...

Response from the owner Replied: Hi Charles- We know you will enjoy your Mercedes-Benz! Thank you for allowing us to earn your business! We are here if you ever need us!

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Dino is the absolute best! Ask for him, let him help you out. You will not be disappointed, he went above and beyond for my husband and I. He still checks in on us too! 😉

Response from the owner Replied: Hi Janet- We appreciate your business!

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Had a great experience with Dino Martin at Mercedes Benz of NWA. He was great to work with & went above & beyond in the purchasing process. Highly recommend!

Response from the owner Replied: Hello Lindsey- We're glad you enjoyed your experience with us! Come see us again!

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I had the most fabulous experience buying my Mercedes EQE 350 at this location. Dino was the most amazing sales person, extremely patient, low pressure, beautiful human… not like any other car salesman I have encountered.I originally was about to purchase my car at the dealership in Texas where I...

Response from the owner Replied: Hi Sunny- We are excited for you and your EQE! We appreciate the opportunity to earn your business! We are here if you need us!

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Great experience with Mercedes-Benz of Northwest Arkansas. Service was on time and very convenient.

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I own a wrecker service and on 8/7/2024 we were delivering a work van to this location. Now mind you we have been in the wrecker business for 20 years. The van that we brought to this location had our customers logo on the sides of it and has able to drive into their service. When we went inside to...

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We purchased a certified pre-owned Mercedes Benz from Cole Ingram. It was the best experience we have ever had at a dealership! The team at the NWA dealership is amazing. Cole and Roman both followed up to make sure we understood the features of the vehicle! My new dealership to work with in the...

Response from the owner Replied: Hi Jay- We know you'll enjoy your CPO! Our team enjoyed working with you!

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Had a difficult time with Customer Service and they swear its above and beyond any other.. While there in person Cole was fine. But it was very difficult to communicate with him if your not standing there. Several times I would have to text more than once to get a response. Don't expect quick or...

Consumer Replied: Thank you Jeff for your time, I hope our conversation is used to improve the customer communication practices.

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The staff is very friendly and welcoming, but I am deeply disappointed with the service I received for my car. After taking my ML 350 in for an oil change, the air conditioning stopped working that same day. Now, they are asking $1500 to fix it, I already paid $400 for the diagnosis. What frustrates...

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Stopped here to see a specific vehicle found online. Found the vehicle in the lot and headed inside but nobody even looked up. Nobody came to help us, not even a hello. I will find my Mercedes somewhere else.

Response from the owner Replied: Hi Casey-I am sorry to hear about your experience when you visited our dealership. We failed to meet your expectations and our own. I want to invite you back to the dealership so that we can show you what our customers experience when they work with us. I will assist you personally and do all I can to assist you in finding the Mercedes-Benz that is right for you. Please get in touch with me at your convenience. Jeff Tyson Mercedes-Benz Executive Manager jtyson@drivesuperior.com

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The level of customer care and quality provided is unparalleled. As a long-standing customer, I have consistently been impressed and will remain loyal. Thank you for maintaining such unwavering standards of service!

Response from the owner Replied: Hi Elizabeth- It’s our pleasure to assist you! We appreciate your confidence in our team!

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Buyers Beware, took my 2022 Ford Escape with 19k miles in brand new condition. Aside from a small ding in the taligate, and small chip in the windshield they offered me 15k for my brand new vehicle to trade in. And then they told me it was only worth 13,500. Long story short, they will try to take...

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I had the best experience ever with this dealership! Noah is an amazing salesman with a vast amount of product knowledge and an all around winning personality! He took care of our every need and concern. The GM, Frank took the time to meet our personal needs. He went above and beyond. We were...

Response from the owner Replied: Hi Jamie- We're thrilled you are enjoying your EQE and that you had a good experience with us! Enjoy the ride!

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Horrible service department experience and people. Would never recommend. Will never be back and do not ever buy a car here. Best to just go to Tulsa where they value their customers. They are horrible at this Mercedes. Horrible. Really shouldn’t give even one star.

Response from the owner Replied: Hi Tara- We appreciate the opportunity to assist you and to make your experience with our team better!

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I had an amazing experience with these guys! Jacob Hostetler along with Kaleb (with a K) worked continuously to make sure that I got approved for my dream car! Great customer service and a great way to enjoy my 4th in my new GLE 450!!! Come by and ask for Kaleb! Also Roman is great with the tech...

Response from the owner Replied: Hi Landis- We hope you continue to celebrate your new Mercedes-Benz! The GLE 450 is a fantastic choice! Thanks for doing business with us AND for stopping by on the 4th!

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Extremely disappointed in the service at this location. When we purchased our car, it came with two keys. Somehow, someone in the service department lost the key. We came home with one key with the promise that they would find the second key and send it to us. Two years of asking and still no key....

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Response from the owner Replied: - THANK YOU for 5 stars!

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Absolutely wonderful customer service from Chris!! Thank you!

Response from the owner Replied: Hi Sara- We're so glad you are a satisfied customer! Thanks for leaving us a review!

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I worked with service. Connie was amazing and kept me in the loop. She was very nice.

Response from the owner Replied: Hi Lisa- Thanks for choosing us for your service needs!

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Great customer service in the service department. Thanks Chris.

Response from the owner Replied: Hi Darrell- We’re glad you enjoyed your visit with us!

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Anthony is the most professional service provider Always communicates what my car needs and when it will be ready.

Response from the owner Replied: Hi Christine- We appreciate you taking the time to share your experience!

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Response from the owner Replied: Hi Donna- Our team thanks you for your review!

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The service here was excellent and they informed me of everything pertaining to the repairs to my boss's sprinter van. I only wish they were closer( 2 hour drive) . Chris kept me up to date .

Response from the owner Replied: Hi Danny- It was our pleasure to assist you! We appreciate your business and the review!

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