The reasoning for my 5 star review was the service and the product Chris Bruner, Pierson, & Jacob made this experience by far the best dealership experience I’ve ever had! Chris has stuck his neck out and went above and beyond to help us answer all our questions he showed us everything we asked for...

Response from the owner Replied: Hello Alicia, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Horrible experience. I brought in my CLS550 for service as the check engine light came on. I checked the light before I brought it in and it said cam adjuster sensor.The service tech Karol calls me and says sorry to tell you but you need a new engine, you have 90% leakage in 2 of your cylinders and...

Response from the owner Replied: Mr. Cessario, we are not fraudulent and we stand by our work. We are also human and can make mistakes. When you first contacted us to dispute our diagnosis we offered to reinspect the compression and cylinder leakage at no charge. We also offered to fully refund you if our diagnosis was wrong. Your review is not 100% accurate as you are leaving details out. We would love to keep you as a customer and correct any mistake we may have made but we need you to work with us when trying to solve this issue. If you would like to discuss, please feel free to contact me at any time. - Philip Johnson Service Director Mercedes-Benz of Northwest Arkansas

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Five stars all the way around! Adam was wonderful with all the help and took his time with us! Made sure all our needs were met! ⭐️⭐️⭐️⭐️⭐️

Response from the owner Replied: Hi Stacy , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Our experience at Mercedes Benz of NWA was VERY positive! Our sales rep John Eves was very helpful, polite, professional and courteous.Aleynah was our concierge. She is very knowledgeable, patient and professional. Even after our visit she made several impromptu follow up phone calls to us making...

Response from the owner Replied: Hi Kelly , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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I can not praise enough the employees (especially concierge Alaynah) of Mercedes Benz of NWA!!! They are so respectful and dependable. Alaynah is absolutely wonderful. She has promptly returned my calls, and she has solved any problems, questions or concerns I’ve ever had!! This is my 4th Mercedes...

Response from the owner Replied: Hello Karen, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Amanda- We understand the frustration of having a warning message appear on your new Mercedes-Benz and we are sorry for any undue stress this caused. I did want to thank you for taking the time to talk to me and agreeing to have our Mobile Service Van sent to your location to inspect the vehicle to possibly save you a trip to the dealership. We will be back in touch and if you need any further assistance do not hesitate to contact us. - Philip Johnson Service Director Mercedes-Benz of NWA

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I can’t say enough about how awesome our experience was with Mercedes-Benz of Northwest Arkansas!!! We live in Little Rock but chose to purchase out car from this dealership! Love this place!! They went above and beyond to help us ! Especially our salesman, Clint and Aleynah!! They are absolutely...

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Got my GLA-250 at the end of June and I love it! ♥️ John Eves was the best to work with, he worked hard and got me the best deal! 🚗

Response from the owner Replied: Hi Amanda , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Beware of their policies.I was trying to get work done on a 2002 Mercedes, I needed a new key made. I contacted the dealership to ask about having a key made for the vehicle, and they told me that no dealership will make a key alone, and the work would have to be completed by the dealership itself....

Response from the owner Replied: Sorry for any confusion on ordering your key from our dealership. While we can order a key for the car, the Mercedes-Benz USA Theft-Related Parts Policy requires that we verify your identity and the vehicle before releasing the key to you. This would involve towing the car to our dealership and you being present to pick it up. We cannot control if other dealerships are not following that policy. Please feel free to reach out to me for further information or clarification. If you have not ordered the key already I can also help you start that process with our store. - Philip Johnson Service Director MB of NWA

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Mercedes used to be considered top of the line. Thats why I bought one. But is it too much to assume the dealerships would give top notch service, answer their phone, return calls and offer loaner car when service takes a day? I am considering this dealership because my local M dealership has...

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Excellent experience purchasing a Certified Pre-Owned vehicle from MB of NW Arkansas. I traveled from out of state after finding the car listed online. Brady was a very accommodating sales rep, his communication and fast correspondence made the process seamless, especially coming from outside of...

Response from the owner Replied: Hello Jacob, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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The best service, and support!! Elaynta and Scott all excellent support!!🤗

Response from the owner Replied: Hi Ron , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Amazing experience. They helped me surprise my wife with a new car for her birthday and they really went above and beyond. The look on my wife’s face when she walked into the showroom floor and saw her car with Happy Birthday on it with a big bow and balloons was something I’ll never forget....

Response from the owner Replied: Hello Lee, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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My boyfriend and I arrived at the dealership yesterday afternoon. We got out of our vehicle and walked around the lot looking at different vehicles for about 15 minutes or more. A salesperson never approached us to attempt to help us, even though there were a couple of them around. As we were...

Response from the owner Replied: Tasha- I am very sorry for your experience with us on Saturday. While we do try to give customers time to browse on the lot, we should have been more attentive to you visiting our dealership. We appreciate every opportunity. Please reach out at your convenience, I would like to hear more about your experience, and I would be happy to work with you personally. Sincere Regards, Jeff Tyson. Mercedes Benz of Northwest Arkansas jtyson@drivesuperior.com

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Response from the owner Replied: Hi Nina, Thank you for your rating! We hope to see you back soon.

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Hands down the best customer service there is. My car had a recall which they fixed. And instead of me having to drive 1:15 minutes to bring back my loaner car they brought my car to me? What? Couldn't ask for a better place to buy a vehicle. And I love and think my vehicle is amazing so glad I...

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thanks for the great service, transparent dialogue and commitment to customer satisfaction

Response from the owner Replied: Thank you Adam for your kind review. We strive for 100% satisfaction, and it's great to see that you had such a positive experience at Mercedes-Benz of Northwest Arkansas.

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Today I had a quick question about my Mercedes and ran into the most helpful and proactive employee that solved an issue that I thought would cost me hundreds of dollars. It took under a minute for him to figure it out. My family has been going here for years for their own cars, but I hadn’t had the...

Response from the owner Replied: Hi Maureen , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Went with my father for service. He was treated well and they went above and beyond trying to figure out his cars issues.

Response from the owner Replied: Hello Eldon, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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If I could give 10 stars I would! Huge shout out to John Eves in sales and Jacob Hostetler in Finance. This was my first time purchasing a car 700 miles away and doing everything by phone and internet. They made the process seamless, fast, and efficient! Very professional team to work with. I’m...

Response from the owner Replied: Hi Christina , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Excellent service, easy access. I recommend it.Excelente atención, facil acceso. Lo recomiendo.

Response from the owner Replied: Hello gimy, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I had a great experience here when I got my car serviced, and the customer service is excellent!

Response from the owner Replied: Hi Haiden , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Anthony helped me throughout the service of my vehicle here and he was very professional in doing so, they treat you like family here

Response from the owner Replied: Hello 4eye, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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So far has been a good experience dealing with them.

Response from the owner Replied: Hello Adeel, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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My husband drove over fromTulsa to buy a GLS 450 and because we didn’t live in Arkansas, the salesman said we couldn’t buy from you. He was also extremely rude. Very disappointing.

Response from the owner Replied: As we shared with your husband on Saturday, the GLS has limited availability. Currently, we prioritize sales of this model to customers in our local market. You may be able to order the GLS with your local dealer. Thanks,Jeff TysonArea Manager - Bentonville

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Great people and facility. Made buying fun. Great cars as well by the way.

Response from the owner Replied: Hi Wayne , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Had such a great experience!! Clint & Piercen were absolutely amazing. Clint was so great, polite, and helpful with the sales process. Piercen is a product guru. Definitely recommend MBofNWA!!

Response from the owner Replied: Hello Shannon, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi mac, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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John is the absolute best! He was extremely patient and his primary goal truly is customer satisfaction, not just making a sale! When I say he was patient, I mean six months worth of patience! We first met late 2022 & I listed out everything I wanted with my desired price range. We looked at a few...

Response from the owner Replied: Hi Kimberlea , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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We'd been looking for a GLE 350 in 4 different states when we saw that Mercedes Benz of NW Arkansas had several. We called Brit who told us what was available, so we decided to drive from Kansas to see for ourselves. Really great dealership, everyone was very friendly and helpful. Especially...

Response from the owner Replied: Hello Lyle, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Cory, Thank you for your rating! We hope to see you back soon.

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I originally was helped by Zach at the dealership. It was his first or second week there but he already had tons of knowledge about the cars. Brit also helped get everything set up since she had been there longer. The teamwork at the dealership between the sales reps were great and they got me my...

Response from the owner Replied: Hi josh , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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The team at Mercedes Super-io is awesome. Britt was our sale person. She was patient, professional and very polite. We couldn’t ask for a better experience

Response from the owner Replied: Hello Laura, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Scott was zero pressure and very patient. He and Aleynah made the process stress free and I’m thrilled with my new GLE350!

Response from the owner Replied: Hi Jessica , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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BUYERS BEWARE!!!!! Went to trade on a used car and didn't find out that it was in an accident until we asked for the service records. Sales person said he just found out once we started asking questions. 5 minutes before that he stated he took the vehicle on trade and it was standard that they...

Response from the owner Replied: Thank you for taking the time to speak with me this morning. I apologize again for the experience you and your mother had when you visited our dealership. Accurate information about this car should have been shared with you sooner. A Carfax report is available online, but I understand you had not seen the information and felt that the condition was misrepresented. All Certified Pre-Owned vehicles must meet Mercedes-Benz standards, including tires, brakes, and fluids, along with any cosmetic repairs. As I said when we spoke, we should have communicated sooner and more clearly about the exact repairs that had been made to the vehicle. I have emailed you my contact information. Please let me know how I can assist you further. Kind Regards, Jeff Tyson, Mercedes-Benz of Northwest Arkansas.

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Anthony in the service department has consistently gone above and beyond to make visits smooth and pleasant. Excellent.

Response from the owner Replied: Hi Brett , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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We had the most enjoyable experience with everyone during this transaction. Clint Redford treated us so well. Frank and Jacob were supportive and engaged. We couldn’t ask for a better car or experience!

Response from the owner Replied: Hello Stephanie, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Emily was by far the absolute best sales person we have EVER experienced. She made our time of shopping, test driving, and learning so easy. It was more like 3 friends getting together. I hope that MB appreciates this exceptional employee and does whatever it may be to keep her a happy employee. MB...

Response from the owner Replied: Hi Ty , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Response from the owner Replied: Hi Jagadesh, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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Just as you would expect from a quality Mercedes dealership, excellent customer service five stars all the way around clean, waiting room and always upfront with all communication about your vehicle.

Response from the owner Replied: Hello Eric, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Couldn’t have asked for a better experience and special thanks to Brit for ensuring all my wants/needs were met when purchasing my GLC! She went above and beyond to make sure I was completely satisfied with the deal!

Response from the owner Replied: Hi Stacie , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Amazing experience with Terry and Emily! Placed an order for a vehicle and they made sure to spec it to perfection. Delivery, communication, and updates were consistent and prompt, and any questions or roadbumps were quickly addressed. So appreciate those two, Jacob, and the rest of the MB of NWA...

Response from the owner Replied: Hello Chris, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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This store is immaculate. Their service department is extremely professional and they always under promise and over deliver. This is a great example of how amazing service makes all the difference. I don’t have the money to buy any of their vehicles but I can appreciate why people do.

Response from the owner Replied: Hi Blake , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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My sales rep, John, was extremely diligent in ensuring all my requests were met. He also communicated very well throughout the buying process! Additionally, Aleynah made sure I had a good understanding of all the features of the infotainment system.

Response from the owner Replied: Hello richard, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Emily and Piercen were fantastic to work with. They were very professional, yet made the process of buying a new vehicle enjoyable. What a wonderful group of people to work with.

Response from the owner Replied: Hi William , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Last quarter of 2021 I was shopping for a C300. I found one at the Mercedes Benz Dealership in Bentonville. It seemed perfect. No touch screen. Great interior colors. Straight from a dealer so it must be ready to go. Unfortunately, that was not my experience. Immediately after purchase I...

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Last quarter of 2021 I was shopping for a C300. I found one at the Mercedes Benz Dealership in Bentonville. It seemed perfect. No touch screen. Great interior colors. Straight from a dealer so it must be ready to go.Unfortunately, that was not my experience. Immediately after purchase I...

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like always!! I want to brag about the service department, specially Mr. Anthony he made my appointment amazing from beginning to end, he made sure everything was handled professionally and expediently. I highly recommended them. Thank you for the great service!!

Response from the owner Replied: Hello Mildred, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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As a former technician, I found the service department very professional, courteous and knowledgeable. We were kept updated on our vehicle progress, every step of the way.

Response from the owner Replied: Hi Kevin , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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I love my new Mercedes! Great sales!

Response from the owner Replied: Hello Annette, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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This is a review for the sales team only, as I have not yet had experience with the service team. The sales agent, Clint, was pleasant and knowledgeable - we could not have been happier with him. I was prepared to not like the sales manager, Frank, but was happy to be proven wrong. I got a great...

Response from the owner Replied: Hi Mack , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Bertha - yes, I named my Sprinter van after the first woman driver, Bertha Benz - was telling me that it was time for service. I popped into this shop without an appointment but with plenty of free time. I let the service manager Chris know what I needed, asked if he could fit me and I told him that...

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Bertha - yes, I named my Sprinter van after the first woman driver, Bertha Benz - was telling me that it was time for service. I popped into this shop without an appointment but with plenty of free time. I let the service manager Chris know what I needed, asked if he could fit me and I told him that...

Response from the owner Replied: Hello Bruce, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Excellent customer service and extremely knowledgeable team.

Response from the owner Replied: Hi Greg , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Emily was absolutely wonderful! Funny, likeable and got me into my dream car at a dream price! Will definitely be back in a few years!

Response from the owner Replied: Hi Caitlyn , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Excellent experience. Emily actually helped me today with understanding some of the electronics of my Benz.

Response from the owner Replied: Hello Robert, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Vicki, Thank you for your rating! We hope to see you back soon.

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Lobby is nice! Everyone is so matchy in their black uniforms and collared shirts. Fresh AF boiiiiii! Love that they provide complimentary snacks & WiFi. They are kind, but I am a little salty. I can’t help but feel a little ripped off. I’ve had my car for 8 months. It’s vibrating when I drive. They...

Response from the owner Replied: Hello Tabitha, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Bob, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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Great dealership, wonderful personnel and Staff. I’ve done business with this dealership for years and is always great to work with.

Response from the owner Replied: Hi Sarah , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Clint was tremendously patient and helpful with finding me the perfect car with the perfect options! Highly recommend this dealership for going above and beyond. :)

Response from the owner Replied: Hello Melissa, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Response from the owner Replied: Hi Carl, Thank you for your rating! We hope to see you back soon.

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Was in Bentonville for the Bikefest and our company van needed some service. MBNWA got us in and out in a day and were great to work with. Chris, our Service Writer was in constant contact. He was a pleasure to deal with. Excellent service.

Response from the owner Replied: Hi John , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Great experience with Mercedes Benz I dropped my car off to be serviced and got a shuttle ride home, my driver Nathan was very professional and kind and I am very pleased with the professional service I received from getting my car serviced by Mercedes’ Benz of NWA I will definitely be returning.

Response from the owner Replied: Hi Premier , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Very Polite and Professional Staff!

Response from the owner Replied: Thanks for the 5-star rating, Chelsea!

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I had the pleasure of dealing with sales rep Mr. John Eves at this dealership. Though I didn’t purchase the vehicle I was interested due to unrelated circumstances however I found Mr John to be a very honest and upfront salesperson, he was prompt in his communication, was respectful of my time....

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Very easy process to buy my dream car! John and his team answered all my questions and helped me get the best deal possible! 100% recommend this dealership.

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Emily and Aleynah are wonderful to work with! Emily helped me purchased my 2nd Mercedes Benz from MB of NWA and Aleynah helped go over the features of my new vehicle! If you are looking for a new vehicle go see them and they will help you!

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Amazing service (as always) from two rock stars Clint and Aleynah. Big thanks to both of them. Clint has now “been our guy” for several years. Would not buy car from anyone else.Thank you

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The experience was so simple and personal. I appreciate the care Jasper and Aleynah gave to me and continue to provide. I know I can always reach out to them.

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This is an amazing dealership with extremely professional staff. Derek on sales was very knowledgeable of the vehicle I wanted and all incentives. Jacob on finance was extremely helpful walking me through the whole lease process.Everything was done remotely with no pressure from anyone and it was...

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This dealership charged me for 2 new tires & mounted used tires on my 2022 CLA 45 AMG. I have pics with DOT #s verifying the #s don't match. I checked with service advisor, who checked front tires first, then went to rear when fronts did not match, then tried convincing me after the rear DOT #s did...

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Me and my husband bought our new family car over the weekend and let me tell you, it was the best car buying experience ever. Clint is literally the best in friendliness, professionalism, and worked with our wants/needs in getting the best rates that worked for us. We spent all day hopping around...

Response from the owner Replied: Hello HaVy, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Always courteous and on time. Today, I misunderstood an issue, and they were unbelievably gracious to explain clearly as their attention to detail set me straight! Wonderful customer care that’s so appreciated!

Response from the owner Replied: Hi Wendy , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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I am very disappointed in Mercedes. It is pretty sad that the service department is not willing to help an out of towner. My husband and my son came in to the service department this afternoon to see if they could read a code on our Mercedes Revel. To see if it was safe to keep driving it. They...

Response from the owner Replied: Hello Joanna- We will always try to assist our traveling Sprinter customers but unfortunately when your husband came the Service Department was already closed. We are glad our Sprinter Advisor was still there to try to assist; we also suggested the Mercedes-Benz dealership in Kansas City, when asked for another option. We'd still like to extend our offer to let your husband stay in his RV in our parking lot until Monday since he has a countdown, so we can get the vehicle in service when our doors open at 7am.

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Very friendly and explained everything very well great salesman Valsco

Response from the owner Replied: Hello Mary, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Found the car we like 3 to 4 hours away from us. Tyler Cameron did a great job marshaling the transaction from a far. Communicated with me immediately and made paperwork on the day of purchase much easier.Finance had to redo paperwork on the date of purchase because the legal name did not match the...

Response from the owner Replied: Hi Ron , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Terry, Kevin, Emily, and Mandy helped us trade 2 cars in today for 2 certified pre owned Mercedes. The process was enjoyable, efficient, and friendly. This is our third and fourth vehicle from MB of NWA, but it won’t be our last. Thanks guys!

Response from the owner Replied: Hello Bradley, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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My part was ready when I got there and everyone is very very friendly.

Response from the owner Replied: Hello Betty, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Service department is very lacking! When you call for a service they tell you oh yeah it only take a couple hours but after 9 hours they still haven't finished, lots of people in there but all wondering around visiting nobody actually doing working on the vehicles. they told us the paperwork takes...

Response from the owner Replied: Hi Cindy- Thank you for bringing this to our attention. While it is hard to predict over the phone how long something can take to repair we need to make sure we do not over promise. In your case the model of upfit done to the Sprinter made the repair twice as long as long as we had expected. It was actually reinstalling your hood and not the paperwork that took the additional 45 mins towards the end of your visit. Our team was happy to assist you and get you back on the road as quickly as possible. Lastly, we pride ourselves on providing our customers with quality multi-point inspections. We do this to ensure our customers are well educated on the condition of their vehicle as well as to try and prevent situations like this where your vehicle breaks down while traveling. We hope you have a safe rest of your trip. - Service Director Philip Johnson

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I would rather drive 10 hours to another Mercedes’ dealership to purchase a car than buy one from this place. The sales manager is disrespectful and talks down to female customers and employees. Will take my business elsewhere, where I’m treated like a valued customer

Response from the owner Replied: Hello Sharon- I am sorry to hear about your experience with our dealership. We value every client and every opportunity. I would like to hear more about your experience. Please contact me at your earliest convenience. Jeff Tyson Area Manager Superior Auto Group jtyson@drivesuperior.com

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Response from the owner Replied: Hi Bernardo, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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I think they did a good job solving the issues with my van.

Response from the owner Replied: Hi Victor , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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UPDATE IN RESPONSE TO MANGER'S REPLY BELOW:I could say a lot, but will keep it simple - they did NOT make things right, and the response below is half truth at best.They refused to admit any fault of their own, the tires, or their company. It was more than obvious today, they did not take the...

Response from the owner Replied: Hi Chris- We are happy that you and your wife are safe and you were able to have the vehicle towed to us. Thank you for taking the time to talk to me yesterday and working with us towards a resolution. Unfortunately, the protection plan on the tires and wheels does not cover accident or alignment related failures and that is why the claim was denied. We suggest contacting your auto insurance to file a claim with them for any potential coverage they may offer. While we cannot force an extended warranty company to approve a repair we do understand the frustration of one being denied. That is why we gladly installed the tires at a discounted price and performed an alignment at no charge to you. I hope this clearly shows you that we are concerned and we do stand behind our customers. - Philip Johnson Service Director MB of NWA

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Brought my car in for a recall and Xochilt Kaplan was amazing and polite. Great attitude and personality! I Will request her as my service advisor when I need assistance!

Response from the owner Replied: Hi Darryl , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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MB of NWA are the best in Town!Awesome customer service experience dealing with Maggie (super friendly, knowledgeable, great advice with zero pressure).Frank (General Manager) was super helpful along the way as well.We bought a GLE last year and after shopping for a 2nd and cheaper car elsewhere, my...

Response from the owner Replied: Hello Anas, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Do not even waste your time at this place. They NEVER return calls & seem to be short handed but never hire down to earth people. Always seem like they are trying to one up you.

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Maggie was our sales person for our purchase. This was the easiest most friendly purchase we have ever had with buying a vehicle! She was patient and Very, Very knowledgeable! She had Awesome customer service! Time was not an issue with her. Maggie was very prompt. There was not a question that we...

Response from the owner Replied: Hello O'Nika, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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If you want great customer service when you buy a Mercedes, buy form MB of NW Arkansas NOT MB of Little Rock. Here is why. I have a S600 sedan that has developed driver door power window problems with the window being stuck in the down position. I live in Greers Ferry so, none of the MB...

Response from the owner Replied: Hi Mike , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Maggie Hoang - SalesThank you Maggie for your professionalism, sincerity, and care you demonstrated to us through this entire buying process, right from the first greeting with a smile! You are the reason we purchased on our first day of just looking. I highly recommend you ask for Maggie to...

Response from the owner Replied: Hello DIAMOND'S, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Maggie was absolutely wonderful! No pressure, always answered any questions we had and still does. Extremely professional and very personable. We purchased our car online; Maggie made the process very easy for us. She made sure we didn't have to stand around hours for paperwork. We arrived with...

Response from the owner Replied: Hi K , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Response from the owner Replied: Hi Paul, Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!

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*Update* I am still so thankful for the folks at Mercedes-Benz of Northwest Arkansas for putting me into my dream Mercedes! I had such a wonderful experience with everyone from my sales rep to the general manager. They clearly go above and beyond to make sure their customers are happy. My C450 runs...

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*Update*Still the best place in NWA to buy a car! I literally wake up everyday excited to drive my Mercedes and am so thankful for the sales team and GM for making it happen. You guys are great. Anyone looking for straight honesty at a dealer, this is it.Mercedes Benz of NWA made my dreams come true...

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Have you watched those videos of slimy oil change places trying to up sell you on stuff you don't need? That's what happens here. I took my van in for an inspection. Said I needed new wiper blades (just replaced) new air filter (just replaced my last oil change 2 months ago) said I needed all new...

Response from the owner Replied: Mr. Parker, when a third party is asking for and paying for a pre-purchase inspection it is our responsibility to disclose everything we find during the inspection to that customer. Our recommendations can include items that are due by time and mileage as well as noting any items that are inoperative during our inspection. It would ultimately be up to you and the third party customer to decide what to replace and/or repair. I do apologize that you were not made aware that a proper pre-purchase inspection can take several hours depending on the condition of the vehicle being inspected. If you would like to discuss anything further please feel free to reach out to me directly. - Philip Johnson Service Director Mercedes-Benz of Northwest Arkansas

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Great customer service we had to wait 3/4hrs while our car was getting service and they had a shuttle car to take us to lunch... Thank you

Response from the owner Replied: Hello Tamaria, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I have to brag about the service department, specially Mr. Anthony he made my appointment amazing from beginning to end, he made sure everything was handled professionally and expediently. I highly recommended them. Thank you for the great service!!

Response from the owner Replied: Hi Mildred , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Excellent service and staff and thank you Emily and Frank!

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Response from the owner Replied: Hi Phillip, Thank you for your rating! We hope to see you back soon.

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Always buy with Clint! This will be our 2nd Mercedes with MBNWA, don't go anywhere else to buy. Always ask for Clint :)We picked up our 1 of 2 C300 2023 Pinnacle Lines

Response from the owner Replied: Hello Aaron, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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Hands down best service and staff in town. I am only doing business with Mercedes NWA from now on!! Thank you Emily and Frank! Tony shout out to you too!! Excellent all around

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Big shout out to Frank the manager and Emily our sales person. Thank you for my DREAM car!!

Response from the owner Replied: Hi Chrissy , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Pricey, but they do good work.Recall.took too long. 10 days

Response from the owner Replied: Hello Fred, We appreciate your feedback about your experience. We take pride in serving our customers and always try to accommodate each customer in a timely manner. Thank you!

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I had mechanical work done on my car- engine control unit, wiring harness and fuel injectors. After paying thousands of dollars in repairs, leaving the dealership the check engine light came back on and then later the car caught on fire.

Response from the owner Replied: As we discussed in July 2022, please have the car towed here via Mercedes-Benz Roadside Assistance, which is at no expense to you, or at least provide us with the contact information for your insurance company so that we can gather more information. When we last spoke you were not willing to provide us with anything so we could determine if the fire was related to repairs performed at our dealership in May 2022, related to the repairs that you declined to have completed, or unrelated all together. Please reach out to me at your earliest convenience. Thank you. - Philip Johnson Service Director MB of NWA

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They made a huge issue of an appointment for 30-90 minutes and sent a text to pick up in less than 10 minutes.

Response from the owner Replied: We do our best to estimate how long service appointments will take based upon the initial information provided. We're happy that we could complete the necessary work sooner than expected.

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I just dropped somebody off so they can do in the world change and fix a record outside of the place was really clean and kept up very nice

Response from the owner Replied: Hi Richard , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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Nice service didn't take long either

Response from the owner Replied: Hello Lorelei, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I personally like to thank Jeremy Eubanks for getting me in with my Mercedes Sprinter Revel in one day for a oil change. My wife and I been living in our van traveling across the US visiting National Parks, points of interests and friends. We have only received such service like this from one other...

Response from the owner Replied: Hi Joe , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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We couldn't ask for a better dealership. Knowledgable sales team with honest pricing. Our personal rep, Terry, puts in the time to know the entire M-B product line and educates us. Service is quick and always accommodating.

Response from the owner Replied: Hello Heather, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

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I will not go into explicit details because I do not want to get anybody in trouble with their job, but this was one of the worst sales experiences buying a car that I have ever had. They knew a week ago that I was coming up to see this particular car. I drove a long way to see it, and even texted...

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Apparently can’t sell out of state today. Yesterday was a different story. So was last week. We’ll see what Mercedes’ thinks of it.

Response from the owner Replied: We are sorry that we can not accommodate you. As you know, new vehicles are in short supply. We reserve as much of our inventory as possible for our long-term and local clients.

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