I took my car for a check engine light. They quoted me $4900 to repair. I called another Mercedes dealership in Oklahoma and they quoted me $1640 for the same job. I will never use them for any service. Robbing people of there hard working money!

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2 hours for an oil change

Response from the owner Replied: Hi Jacky- We’re sorry you were not happy with your experience at our dealership. We worked as efficiently as we could proving the oil change, recall and free MPI. We do have Express and Mobile Service that might be a better and more convenient option for you. We appreciate your feedback and hope that we can earn 5 stars from a future visit from you.

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I had an experience with Mercedes-Benz of NWA that raised significant concerns. After purchasing a vehicle, I discovered it had been misrepresented—it was a vehicle I had previously rejected. I returned the vehicle, and the dealership agreed to unwind the contract and refund my down...

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Get in & Get Out. Very Helpful & Knowledgeable.

Response from the owner Replied: Hi John- Thank you for the feedback! We appreciate it!

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Response from the owner Replied: Hi Rick- We appreciate the perfect 5 star rating!

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Very professional and know their stuff!

Response from the owner Replied: Hi Karen- We appreciate your feedback!

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Buyer’s Beware: Northwest Arkansas Mercedes-Benz DealershipI’m sharing my experience with the Northwest Arkansas Mercedes-Benz dealership to warn potential buyers. When I originally purchased my vehicle, I had a clear set of criteria:• Price: Less than $30,000 including purchase of a three year...

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Buyer’s Beware: Northwest Arkansas Mercedes-Benz Dealership I’m sharing my experience with the Northwest Arkansas Mercedes-Benz dealership to warn potential buyers. When I originally purchased my vehicle, I had a clear set of criteria: • Price: Less than $30,000 including purchase of a three year...

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Response from the owner Replied: Hi Ede- We love the 5 stars- thank you!

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Made an appointment to test drive a car but it was Poor experience as the salesperson did not seem interested in selling us the car!

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I went to Mercedes Benz of NWA. Although I did not buy my vehicle from them I had some technical questions. I found all of the staff helpful. Specifically Zachary who went out of his way to call me and assist me using his own phone.In a time when customer service is a thing of the past he went...

Response from the owner Replied: Hi Lee- You are welcome! Come see us again!

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I am very pleased with my service experience at Mercedes Benz of Northwest Arkansas! When I made my Friday reservation to service my van, there was a misunderstanding. The scheduling person didn't realize that I live in my van and hence could not leave it over the weekend. My advisor Chris said...

Response from the owner Replied: Hi Andrew- We’re so happy you were pleased with the service you received! Thank you for taking the time to leave us a review!

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We had good intentions with this place, we drove from Kansas City to Bentonville to buy a certified GLE450 with 10k miles we arrived and looked at the car and noticed it had almost 25k more miles then advertised online and wasn’t even detailed. we were very turned off at the point, we also drove a...

Response from the owner Replied: Hi Caleb- I am sorry to hear about your experience visiting our dealership. We would like to hear more about your experience. We have attempted to reach out by phone and email. Please contact me at your earliest convenience. Sincere Regards, Jeff Tyson jtyson@drivesuperior.com

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Right in the heart of downtown Bentonville this could be a great venue but needs some investment. The upstairs could be cool and they must address the sound quality. Fun spot but feels high school

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Was in service department and witnessed a service advisor yelling at a customer threatening him he had better not leave him a bad review! Business will go elsewhere! Do not shop here!!

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Great customer service.

Response from the owner Replied: Hi JIM- We’re glad you enjoyed it! Thanks for the 5 star review!

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My salesman Cole Ingram was outstanding! I bought the car online and had it shipped to me in Florida. He made buying the G580 easy. He answered all of my questions and everything went incredibly smooth. Henry Gare Personal Injury Attorney

Response from the owner Replied: Hello Henry- We’re glad we had what you wanted and that we got it to you! We appreciate you business!

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My daughter took her Benz there for a recall, told here she had a brake light out and it would be $500. Told her she had to replace the entire light/lens to fix it. I replaced the bulb out ($3.95 at Napa). Last time we took her car there for service, they said we needed new tires. I had bought them...

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I recently bought my first Mercedes Benz from the Nwa Mercedes delivership. I got a GLB and I absolutely love it! It’s a great car very roomy and good gas mileage. I was almost treated to the best service and found the best salesman in the world!! Mr.Dino! I would like to give huge thank you to him...

Response from the owner Replied: Hi Jayden- We love the GLB and know you will too! Enjoy and let us know if you need us! We appreciate your business!

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Just traded for our second Mercedes… Scott has taken great care of us both times…The staff is amazing!!

Response from the owner Replied: Hi Kim- Thanks for your business! Our entire staff enjoyed working with you!

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Purchased a car from Dino at MBNWA and had a great experience. He was respectful of my time and made the transaction very easy for me!

Response from the owner Replied: Hi Melissa- We are so glad you enjoyed your experience with us! Thank you for your business!

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My mom had a tire suddenly go flat in her Mercedes on I-49, & it's a tire for a sport model that's very difficult to locate. The staff at this location didn't have any in stock, but called another dealership to locate them. She was able to have her car towed to the dealership & they worked her into...

Response from the owner Replied: Hello Jared- It was our pleasure to assist your mom and to make sure she was safe while driving back home!

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I recently had the pleasure of working with Dino at Mercedes-Benz of Bentonville, and I can't recommend him highly enough. From the moment we met, he took the time to understand our unique financial situation, offering options we hadn't even considered. His knowledge and passion for electric...

Response from the owner Replied: Hi Julia- We appreciate your review! It makes us so happy to know you were satisfied and that our team made the difference in your experience! We are here if you need us!

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My husband and I had a great experience with Dino, Jacob and Ronan!! What a great team! Dino was kind, honest, and too great care of us! We LOVE our Mercedes! Highly recommend!

Response from the owner Replied: Hi Amanda- We're so happy you were pleased with your experience with our team! We appreciate your business! Enjoy your Mercedes-Benz- gorgeous choice!

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I want to share my experience with MB NWA and my partner and sales representative Dino Martin. Dino was fantastic from the moment I entered the showroom. Dino was knowledgeable, helpful, truthful, respectful. I was not looking to buy an MB SL 55 AMG but Dino made the experience so delightful. I...

Response from the owner Replied: Hi Randy- We are so glad we could work with you and really appreciate you letting us earn your business! Our entire team thanks you!

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D Martin provided me with a great experience when I purchased my GLC 300! He never provided any pressure, he listened to my needs and he made my transaction smooth. He has kept in contact with me since my purchase and I'm very impressed with his dedication.

Response from the owner Replied: Hi Melissa- We are so happy to hear that you enjoyed your experience with us! Thanks so much for your 5 star rating!

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The service department is the worst I have ever dealt with very dishonest people that are only out to screw their customers. Took car in there told them don’t do anything until they figured out if warranty would cover it. When warranty group told me they were gouging me and they wouldn’t recommend...

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Dear Mercedes-Benz Dealer,I am writing to express my deep dissatisfaction with the ongoing issues I have encountered with my 2022 C300 Convertible which is still under warranty. I fully understand that vehicles can occasionally have defects, but the level of customer service I have received...

Response from the owner Replied: Hi James- We understand the frustration of waiting for a part on backorder. We are working with Mercedes-Benz to find solutions but as a dealership we cannot produce a part or provide a loaner vehicle for months. Your experience with us matters, so we will follow up again with Mercedes- Benz, as well as with you.

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Stay away from this company and the repair shop. This is the worst company to ever deal with they price gouge their customers. mark the service manager let a 18 year old girl sign documents knowing good well she didn't know what she was signing. They were told not to do anything until they found out...

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