Cars.com Review
- September 12, 2025
I purchased the 2026 GLE 450 for my birthday. Brenden Fretz was my sales associate and he was so nice and helpful . Extremely knowledgeable and went over and beyond to show me all the vehicles I was interested in. He even drove to another lot to pick up the GLA 300 so I could look at it. My...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- September 06, 2025
Dennis did such an amazing job handling my purchase yesterday. Literally inquired about the vehicle Friday around noon and was there at the dealership purchasing that evening. He made the transaction so smooth, never felt pressured at all. Prior to arriving, he had confirmed the vehicle was there by...
Cars.com Review
- September 04, 2025
Waiting on their response with the warranty, they gave me for my used vehicle because the oil light came on because they didn’t fill the oil enough when they changed it so I had to take it to the Audi dealer here locally to get it fixed. Let’s see if they’ll pay for the expense.
Cars.com Review
- September 04, 2025
I just bought an E-class sedan from this dealership. It was one of the best experiences I have ever had in terms of buying a car. Dennis is incredibly helpful and knowledgeable on all the complicated new tech stuff. He is very patient with my ten thousand questions and helped me complete my trade-in...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 30, 2025
I came 10 1/2 hours from out of town to pick up a car. Everything was ready and waiting. Everything was just perfect. They made the experience very pleasant.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 28, 2025
I will always trust my car with Mercedes-Benz of Annapolis, in Annapolis, Maryland. My go-to car service.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis as your first choice for service!
Cars.com Review
- August 25, 2025
Pleasure working with Jeff and the Annapolis team. They made the process smooth and painless. Jeff was thorough on all details- cosmetics, pricing, logistics. Would highly recommend Jeff and this team.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- August 22, 2025
Mia was the best! She was so knowledgeable about the specs of the car and was able to land me in the car of my dreams. She was super honest about the ins and outs of such a large purchase but it made it all the more easy to trust her to be my car salesperson.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 09, 2025
I enjoy coming to this dealership! The people here are about business and kind! I enjoyed working with the entire team
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 06, 2025
Team were friendly and supportive and it is a very nice environment in the dealership.
Dealer Replied: Hello Asad, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- July 31, 2025
Very professional, attentive and accommodating. Made the purchasing experience personal and straightforward. Will be a lifelong customer.
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Cars.com Review
- July 29, 2025
Dennis was incredible to work with. I bought my car out of state and Dennis took the time to send me several detailed photos and videos inside and out. All information was provided for. He worked with me on the price with no hassle. It was such a smooth transaction! I highly recommend Dennis and his...
Dealer Replied: Hi Michelle, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 25, 2025
Great dealership. Ron Siegel was absolutely outstanding in working with us tirelessly, answering our many questions, and in finding just the right vehicle for us. This is the third car that we have bought from them. Service department and parts department are outstanding as well.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 25, 2025
Dealership was outstanding. Pleasant and professional staff. Ron Siegel was awesome! I found him to be very dedicated and knowledgeable. He provided top notch service, and exceeded our expectations.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 23, 2025
I recently purchased a 2025 Mercedes-Benz GLC 300, and I can confidently say that the entire experience was nothing short of exceptional – all thanks to Dennis! From the moment I walked into the dealership, Dennis made me feel welcomed and excited about the process. It was my first time buying a...
Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Cars.com Review
- July 17, 2025
Mercedes of Annapolis makes the experience in automobile purchasing a pleasant experience. Casey was prepared and knowledgeable, and quickly worked to minimize my time purchasing my MB GLC.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 12, 2025
Dennis was an wonderful sales rep, he was able to understand and fulfill what I was looking for in my new car. He was caring, patient, honest, helpful and knowledgeable. He did a wonderful job explaining and showing me the features on the car.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 11, 2025
I would like to give a shout out to Dennis for being an amazing salesman. He was patient and professional from the moment I reached out to inquire about the vehicle to the time I stopped by the dealership to test drove the car. Dennis even reached out days after I bought the vehicle to ensure I have...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 10, 2025
Dennis is the top sales guy. I would recommend working with him. He was professional from the beginning to the end. I greatly appreciated the service he provided and I had a wonderful experience.
Dealer Replied: Hello, Valencia. We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about the services you received, and thank you again for choosing Mercedes-Benz of Annapolis!
Cars.com Review
- June 26, 2025
I can honestly said Mia Castle is the best sales person that I have ever worked with in purchasing or leasing a car. She listens and figures out a way to make things happen. She makes you feel like you are her only client! I have been purchasing and leasing Mercedes Benz for over 30 years and she...
Dealer Replied: Hi Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 26, 2025
I left the dealership feeling confused and weary . Larry was not honest or clear about the extra #Warranty I was financing! Very disappointed in my first car financing experience with him! The rest of the staff was absolutely wonderful
Consumer Replied: I will say after reaching out , Larry Cash stuck to his word and rewrote my contract and stood good to his word. I went back Saturday and sat down with him and feel much better about the entire experience and appreciate the time and consideration.. I appreciate everyone that helped me achieve my goals, but I will say this if you are planning on paying cash for a vehicle stick to your plan! Do not let anyone talk you into financing if you don't have to!
Cars.com Review
- June 24, 2025
Wayne was a great listener. I purchased the model that fits my needs; with his help. Allen Belcher, made me relax while dealing with the options and financials. They are both extremely professional and I enjoyed working with them. I beleive going forward they both have my back.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 19, 2025
Chris, Thanks for working with us on this sale. Donna is very happy with the 2024 Land Cruiser as I knew she would be. I am too. Very nice from all the 4Runners in our past. It was a seamless transaction and we appreciate that. I also wanted to thank everyone else. Kevin, Larry, Jeff and Kim. It's...
Dealer Replied: Hi Dean, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- June 13, 2025
The dealership personnel were friendly, professional and worked with me to get the best rate.
Dealer Replied: Hi Taunji, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 06, 2025
Arinta was an absolute joy to work with! She was professional, knowledgeable, and incredibly pleasant. She was well versed on the car I had my eyes on—and ultimately helped me with my final decision. I highly recommend working with her and the team at Annapolis Mercedes. Truly could keep raving...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 05, 2025
Alex is the consummate professional. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well.
Dealer Replied: Hi Nyman, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 05, 2025
Arnita was super helpful with our recent vehicle purchase. From locating a vehicle that met our needs through purchase and turning over the keys, she was knowledgeable and wonderful to work with. I highly recommend her if you’re in the market for a vehicle.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- May 28, 2025
Great customer service and very helpful. Mr. Wood assisted me the moment I walked into the door and answered all my questions
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 08, 2025
Alex was my service advisor and everything went smoothly. He also twice said once last year helped me with 2 horrific tire situations which he got taken care of both times immediately and made a bad situation wonderful!!⭐️⭐️⭐️⭐️⭐️
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- May 08, 2025
⭐️⭐️⭐️⭐️⭐️ – Shoutout to Casey! Amazing experience at Mercedes-Benz of Annapolis! Huge shoutout to Casey for going above and beyond he stayed late, knowledgeable, patient, explained everything clearly, and made sure I was completely satisfied. Allen in finance and Asher the manager were also...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- May 01, 2025
Wayne was phenomenal to work with. I appreciate his experience, knowledge, patience, and access accessibility. Very prompt with follow up correspondence and very accommodating. I look forward to working with him again in the future
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 19, 2025
Mia worked tirelessly to find me the perfect car! Great communication and Service! Even after I purchased she followed up with me to make sure I was happy!
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 17, 2025
Arnita was very friendly and professional, she took her time to guide me about the functions of my car. She was extra patient. I had a great experience. Thank you.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 01, 2025
Mia is the best. Was extremely helpful and really exemplifies the quality of service that one would expect from a Mercedes dealer. Furthermore everyone at the dealership was exceptionally nice!
Dealer Replied: Hi Bobby, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- March 25, 2025
Best and smoothest deal ever! Mia was always able to communicate when needed, kept all details transparent and her charisma is unmatched! ⭐️⭐️⭐️⭐️⭐️
Dealer Replied: Hi Christopher, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Safe travels!
Cars.com Review
- March 24, 2025
Arellano was great. However, it was disappointing not to have the charger for the car which will not be available until Tuesday or Wednesday. There are no superchargers near my location which has caused me to leave the car parked in my garage until we can get the charger.
Dealer Replied: Hi, thank you so much for your feedback! If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve, so we hope to hear from you. You can reach us at (888) 261-7620
Cars.com Review
- March 24, 2025
Highly professional from top to bottom. My second interaction with them and they keep getting better. Mia handled my purchase of a car with more bells and whistles than I could count—and she quickly and easily explained them all. No high pressure, no ‘what does it take for you to buy the car...
Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!
Cars.com Review
- March 22, 2025
What an amazing experience! Both with the dealer and our fabulous sales executive, Arella Burger! Cannot say enough about Arella! She is knowledgeable, professional, and incredibly personable! She went out of her way to answer all of our questions and was more than patient through the buying and...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 16, 2025
Friendly people, great service, solid inventory. Can't go wrong here. Buy from Arnita. She will take great care of you.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Cars.com Review
- March 10, 2025
Bought a 2021 GLC 300 certified. Five months later, the battery died. Initially, I was disappointed to find out that no warranty covered it, and I had to pay about $700 for a replacement. However, after reaching out to the dealership, they stepped in and covered half the cost. While I still believe...
Consumer Replied: Thank you for your help and understanding, hope to deal with you again in the future
Cars.com Review
- March 07, 2025
Arella Berger worked hard on securing my purchase from afar. I found the pre owned vehicle I was searching country wide for here at Mercedes of Annapolis. Great job Arella!
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 01, 2025
Great dealership… no pressure sales. Work effectively with me on everything from price to delivery.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- February 28, 2025
I have been greatly pleased with my car buying experience with Mercedes-Benz dealership Mile-One in Annapolis, MD. Through the pleasant help of one of their online sales consultants, Mia Castle, I have been successful in purchasing my new vehicle. It was a very good decision to have found a...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 27, 2025
Mia Castle was amazing to work with! She made leasing my Mercedes-Benz such an easy and stress-free experience. From start to finish, she was professional, super knowledgeable, and genuinely cared about making sure I got the best deal. She kept me updated every step of the way and handled everything...
Dealer Replied: Hello Kyle, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
Cars.com Review
- February 17, 2025
My salesman, Derek Nedd was terrific from the start and second I met him. Everyone around the dealership was professional. It was my first time purchasing a Mercedes and this set the bar high.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- February 16, 2025
Where to start and what to say. When you finally meet someone that meets every expectation you ever had about servicing your automobile and you finally find that perfect combination of service and sales, well your day just gets better and better. Chuck Leyman and Rodd Bowman handle your service...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Cars.com Review
- February 10, 2025
Bought 21 glc 300 certified, when I bought it, I asked them why battery not replaced, they said mercedes batteries warrantied for 8 to 10 years. 5 months later battery is dead. Even though car is CPO no warranty covers it and had to pay about $700 to replace it. when you buy certified car, you pay...
Dealer Replied: Badreddin Alhabbal, We take all concerns seriously and we appreciate you speaking with Gabriel Walman, our General Manager. We understand this can be a frustrating situation. If you would like to discuss the situation further or have additional concerns, please contact Gabriel at 443-875-0471 or gwalman@mileone.com.
Cars.com Review
- February 10, 2025
Bought 21 glc 300 certified, when I bought it, I asked them why battery not replaced, they said mercedes batteries warrantied for 8 to 10 years. 5 months later battery is dead. Even though car is CPO no warranty covers it and had to pay about $700 to replace it. when you buy certified car, you pay...
Cars.com Review
- February 03, 2025
Jeff was great!! He was professional and kind throughout the whole process, I highly recommend him.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 29, 2025
I cannot say enough about the wonderful folks at MB Annapolis. I walked in cold -- no appointment, no referral -- looking to trade my Lexus for a new mom car, as I was 5/6 months pregnant at the time. I wanted something spacious, sleek and most of all, safe for my first child, but it also needed to...
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Cars.com Review
- January 25, 2025
All of the personnel (sales, finance, maintenance, and management) went overboard in helping us complete the paperwork and transition from our old trade-in to their absolutely lovely vehicle. While we were a bit of a challenge -- out-of-state purchasers requiring multiple forms and rules of our...
Dealer Replied: Hi Rich, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 24, 2025
I found a car online and from reaching out to doing a test drive I was very impressed with both the responsiveness and knowledge of the team. Arella was fantastic to work with and the whole process felt easy.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- January 23, 2025
I have dealt with MB of Annapolis for many years and bought several cars from them. I would never go anywhere else! From service to new car sales, I knew that i could count on their fairness and integrity. The sales associate, Casey Duffy was patient, knowledgeable and personable. In the...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 22, 2025
This is my 5th Mercedes I purchase from Annapolis Maryland. Mia was responsible for the smooth purchasing process of the 4th and 5th Mercedes. Mia is a true professional in all ways. Mia made sure each step of the process was very easy and simple leaving no stone unturned and for that I thank you...
Dealer Replied: Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 16, 2025
The best experience at a dealership ever! Arella Berger provided me with outstanding customer service , very professional, efficient and I never seemed rushed or pressured to purchase a vehicle. Before coming to the Annapolis dealership I went to another dealership. I pulled up in a RAV 4, and I...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Google Review
- January 15, 2025
I love Mercedes Annapolis. Ronan is fantastic! I can call or text anytime and my questions/concerns are answered immediately! I have never had any issues and they keep my car in top shape! Thanks Ronan and Mercedes for the excellent care and service.
Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- January 14, 2025
Peter at the service desk was great. He helped me even over his lunch break. Thank you Peter!
Response from the owner Replied: Hi Andrew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- January 14, 2025
Arnita Wilson at Mercedes Benz of Annapolis is truly a gem! Initially she and I met after Thanksgiving 2024. She is so knowledgeable about everything Mercedes, and so patient, as she kept in touch with me by email and updated me with a few options based our needs/lifestyle. Eventually Jim and I met...
Response from the owner Replied: Hi Robert thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your vehicle. Safe travels!
Google Review
- January 14, 2025
Alex Clothier is my personal service rep at Mercedes of Annapolis, even if they don’t have such a position! He is such a great rep I have made him my personal rep. Alex explains everything, sees to it I always have a loaner (I drive 2 hrs to MB of Annapolis), and as a woman always know he will not...
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 13, 2025
The best experience at a dealership ever! Arnita Wilson was professional, efficient and never once seemed to rush or pressure me to purchase. She has been available after the call to answer questions. From the receptionist, to the salesperson, and finance, everyone made me feel like a member of...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 10, 2025
Arella was fabulous in assisting me with the purchase of a Mercedes Benz. She was technically savvy, a good listener to my interests and needs, and helped make the process efficient within my timing constraints. And a pleasure!
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 09, 2025
Excellent service. Extremely clean showroom. Kind and friendly staff. Awesome sales persons. Financial processing out was speedy
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Google Review
- January 06, 2025
I recently joined the family and Mia was excellent from start to finish. I truly appreciate Mia guiding me through the process and I will never forget our test drive. Thank you Mia for exceeding my expectations.
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 06, 2025
Dennis was an excellent sales rep who was able to understand and fulfill everything I want in my new car. He was caring, patient, honest , helpful and knowledgeable. He did a wonderful Job especially being this is his first sale.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Safe travels!
Cars.com Review
- January 03, 2025
Arnita not only provided superior customer service, she was very knowledgeable on all the amenities of the vehicle. She was extremely patient and did not mind addressing all of my questions and concerns.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Google Review
- January 02, 2025
I was in a bind but Steve stepped in and helped me immensely by getting my car towed to the dealership and providing a loaner vehicle. Very professional and kept me informed throughout the process.
Response from the owner Replied: Hi Brandon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 02, 2025
My husband and I recently became part of the Mercedes-Benz family, and our experience at Mercedes-Benz of Annapolis was exceptional from start to finish. Upon arrival, we were warmly greeted by the front desk staff. Shortly after, we were introduced to Darrell Gough, who became our car...
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Google Review
- January 02, 2025
I love this place - everyone is great - especially Alex (Service Advisor)!! He couldn’t be more personable and always makes sure I’m taken care of, which is much appreciated!
Response from the owner Replied: Hi Kristin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- January 02, 2025
Called the parts department before I went to ensure they were open and operating. When I arrived I was told the wifi was not working so I couldn't get my part. I asked the ETA of the wifi issue and they had no answer. It is unacceptable for Mercedes to not have a way for customers to purchase...
Response from the owner Replied: Andrea,Thank you for taking the time to provide us feedback. We apologize for the inconvenience you experienced and any frustration it may have caused. Unfortunately, due to the unexpected internet outage at the time of your visit, there was not another way for us to look up your parts number. Our Service Director, Rodd Bowman, would like to speak with you to further discuss, but is unable to locate your contact information in our database to proactively reach out. At your convenience, please contact Rodd directly at 443-875-0280 or rbowman@mileone.com. Thank you.
Cars.com Review
- January 01, 2025
we met her and immediately liked her as she approached us and asked what we wanted and looking for she gave us all the information about car showed us cars and test drive explained lease options and trade in she is very polite and professional
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 01, 2025
This was my first Mercedes purchase and Arnita made the experience eventful. She was exceptional, knowledgeable and very patient.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- December 30, 2024
I take my boyfriend’s Mercedes in here whenever I drive it and have an issue or just a question about his car. - not even under warranty 🤫🫣- Ronan has never once made me feel slightly embarrassed or uncomfortable despite how obvious or intensive my inquiries or needs are. He’s always professional...
Response from the owner Replied: Hi Ashley, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Google Review
- December 30, 2024
Mercedes of Annapolis service department, and specifically Ronan Wood, is great. He is efficient and always ready to go above and beyond whenever I have a problem/question.Ronan is Tops!
Response from the owner Replied: Hi Susan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- December 29, 2024
Exceptional Experience at Mercedes Benz of Annapolis. Many thanks to Jeffrey Sunstrom for his help and friendly approach.
Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 29, 2024
The entire staff at Mercedes of Annapolis deserve a 5 star rating. Casey Duffy is without a doubt.the best Mercedes sales person in the Washington area. Dean Cunningham, the sales manager, also helped work out the details. My wife and I have been buying Mercedes cars from this dealership for over...
Dealer Replied: Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 29, 2024
The entire staff at Mercedes of Annapolis deserve a 5 star rating. Casey Duffy is without a doubt.the best Mercedes sales person in the Washington area. Dean Cunningham, the sales manager, also helped work out the details. My wife and I have been buying Mercedes cars from this dealership for over...
Dealer Replied: Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 28, 2024
Really cool to work with. She worked within my budget and sold me a great car.
Dealer Replied: Hello Kevin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Google Review
- December 27, 2024
Very satisfied with the service dept of Mercedes-Benz of Annapolis. Specially with Brady who was very helpful and informative thru out the entire process of my vehicle. Bradys customer service exceeded my expectation.
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis - Service Center as your first choice for service!
Google Review
- December 27, 2024
Pete and Bruce took care of an emergency fix very quickly and without a hassle!
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
Google Review
- December 25, 2024
As per usual Chuck was amazing. He got my car in tip top shape for me holiday travels! As always, amazing quality and customer service!
Response from the owner Replied: Hi Makayla, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- December 23, 2024
I bought my 4th Mercedes Benz from MB Annapolis. Mia Castle provided the best and fastest service by far, compared to my prior experiences. She is excellent !
Dealer Replied: Hi Fadi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 23, 2024
Chuck Leyman is always super responsive with excellent communication! This is most important for a service advisor. Mr. Leyman has looked out for me and is always there when I need him. He goes above and beyond to get you taken care of in a timely manner where other service centers, you are waiting...
Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 22, 2024
Awesome sales rep! I reached out to 5 dealers looking for a specific spec, before I left my desk Saturday afternoon she immediately called! All other dealers called the next day or after, very professional and knew her stuff! She worked with me and made the transaction smooth, keep in mind I’m down...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- December 19, 2024
Here’s a possible Google review:⭐⭐⭐⭐⭐I’ve been a loyal customer at Mercedes-Benz of Annapolis for years, and Ronan, my service manager, is a big reason why. His professionalism, attention to detail, and dedication to excellent customer service are unmatched. Ronan always ensures my car is well taken...
Response from the owner Replied: Hi Denisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- December 18, 2024
B service
Response from the owner Replied: Hi, thank you for your feedback! Our team is available should you require any extra help.
Cars.com Review
- December 18, 2024
Thank you Arella it was a pleasure dealing with you and Annapolis Mercedes, very professional pleasant and satisfying experience. Although this is the first time I purchased my MB from Annapolis MB but for sure I was a very loyal customer to your professional service department team and their...
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Google Review
- December 18, 2024
My experience with Alexander Clothier at Mercedes-Benz of Annapolis - service center is always a 10/10.
Response from the owner Replied: Hi Cory, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Cars.com Review
- December 17, 2024
This is my 5th Mercedes purchase AND my best total experience to date! I recently purchased a Mercedes GLC SUV from Mercedes-Benz of Annapolis, and I have to say that my experience was nothing short of outstanding—thanks to my amazing salesperson, Arnita. From the moment I walked into the...
Dealer Replied: Hi Gwen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 16, 2024
Alex at Mercedes Benz Service is wonderful to work with. He is very knowledgable and quick to respond to your situation. You and your vehicle will get top notch service.
Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 13, 2024
"Mia was an absolute gem! She stepped right in and made sure I had everything I needed, going above and beyond to assist me. If I had to buy another car tomorrow, Mia would be my first call. It was truly a pleasure working with her, and I can't recommend her enough!"
Dealer Replied: Hi Coretta, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 13, 2024
Ronan is always super helpful and has my car ready in quick turn around time. Know I can always find a solution when I go to him with a problem.
Response from the owner Replied: Hi Alex, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 12, 2024
The staff I interacted with at Mercedes-Benz of Annapolis provided excellent service. I found a pre owned SUV on an internet search and called to confirm details of the offering. The used vehicle sales manager, Rori, and my sales agent, Mia, responded to my questions promptly and explained the...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 12, 2024
The staff I interacted with at Mercedes-Benz of Annapolis provided excellent service. I found a pre owned SUV on an internet search and called to confirm details of the offering. The used vehicle sales manager, Rori, and my sales agent, Mia, responded to my questions promptly and explained the...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 09, 2024
My experience at Mercedes Benz in Annapolis was the best that I have ever had purchasing a vehicle. The salesperson, sales manager, and credit manager were very kind, professional and efficient.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- December 08, 2024
Squeezed me in while visiting from out of town
Response from the owner Replied: Hi Michala, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 07, 2024
Mia was awesome from beginning to end! She provided 4 options of the vehicles I liked and found me my dream vehicle. She was so kind, attentive and very informative with helping navigate my new car. I’d recommend her 100x! Customer service was impeccable.
Dealer Replied: Henry, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 07, 2024
Arnita was very helpful with my GLE search. She is very knowledgeable not only with the vehicles but the technology of the new cars as they are much different than my previous 2018 GLE. She also acted as a concierge assisting in the set up of the various facets of the new car. We will definitely...
Dealer Replied: Bill, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 06, 2024
Let me begin by stating that this review is not a reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori has neither returned my calls nor followed up. This lack of responsiveness is highly unprofessional....
Cars.com Review
- December 06, 2024
Let me begin by stating that this review is not a reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori has neither returned my calls nor followed up. This lack of responsiveness is highly unprofessional....
Dealer Replied: mmarcel, Thank you for taking the time to speak with our General Manager, Matt Dolesh, and informing him that your issue has been resolved. We were happy to hear that your experience with Mia was outstanding, and we look forward to assisting in the future. If you need anything further, please contact Matt directly at 443-875-0471 or mdolesh@mileone.com.
Google Review
- December 05, 2024
As a loyal customer and proud owner of a 2024 G-Wagon, I am deeply disappointed by the way I was handled during my recent visits, particularly on Thursday, December 5, 2024.On Monday, December 2, I brought my vehicle to the service center due to a bubble in one of my tires. My service advisor,...
Response from the owner Replied: Kristy G, Thank you for speaking with Rodd Bowman, our Service and Parts Director. We appreciate your feedback and will use it to help us improve our process going forward. We look forward to servicing both your vehicles in the future! If you have any future needs, you can reach Rodd at 443-875-0280 or rbowman@mileone.com.
Google Review
- December 05, 2024
Alex at Mercedes went above and beyond as my service manager! He took exceptional care of my car, keeping me updated every step of the way and ensuring everything was handled perfectly. Highly recommend his professionalism and attention to detail!
Response from the owner Replied: Hi Carrie, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Google Review
- December 05, 2024
Steve Nevitte is not only a consummate service professional but he is also well versed regarding all things Mercedes which allows him to address our concerns swiftly. Above all I appreciate how he has treated my wife, who on occasion has to honor our service appointments. Thanks Steve!
Response from the owner Replied: Hi Joey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 05, 2024
I am absolutely blown away by the outstanding service I received from Mercedes-Benz of Annapolis! From the initial consultation to the final delivery, every interaction was seamless, professional, and genuinely personalized. Arnita Wilson her expertise, attention to detail, and passion for her work...
Response from the owner Replied: Hi Denize, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- December 04, 2024
Alex is personable, flexible with timing, and has a great sense of humor-thank you for all of your customer service!
Response from the owner Replied: Hi Kathy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- December 03, 2024
The Annapolis Mercedes Team is amazing. Top notch service from the moment you walk through the door. They had me at hello! Arnita is an amazing sales representative. She is patient and will make sure to find the car of your dreams. If you're in the market for a Mercedes, please go to Mercedes-Benz...
Response from the owner Replied: Hi Perita, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 01, 2024
Mia Castle is such a kind soul. She helped me and my husband find exactly what we were looking for in a vehicle. We were quite picky to say the least, but she still stuck by our sides and helped us along the way. Please come see Mia Castle if you're looking to purchase or lease a vehicle. You won't...
Dealer Replied: Hi Anita, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 30, 2024
Wayne is fantastic. Hooked up my new G63 build, the second one we have done with him, and had it delivered before the holidays. Thanks Wayne.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Cars.com Review
- November 30, 2024
This was my first time buying a new car and my experience was wonderful! Mia was the sweetest and most of all patient with my indecisiveness. You'll be in great hands if you choose to work with Mia!
Dealer Replied: Hi Karen, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. Safe travels!
Google Review
- November 29, 2024
Response from the owner Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 29, 2024
Chuck always is so friendly and approachable. Each time I come in, I know I will be getting top tier service.
Response from the owner Replied: Hello Kerri, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 29, 2024
Great service, timely and always feel Alex is honest and cares.
Response from the owner Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- November 29, 2024
Quickly responsive and easy to work with. Was able to get a car transferred from another dealer within days and gave a us a great offer on our trade in.
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 29, 2024
We start our inquiry online, and get a quick repond from Casey. His did a outstanding work follow up with customers. We live like 50 miles away, the day we went to check the car is the day we made the purchase.Everything was smooth and transparent which simpify the sales process. Dean is awesome !...
Response from the owner Replied: Hi Edwin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- November 28, 2024
Unfortunately, I had an unexpected flat tire this morning. I called my service provider Alex at Mercedes of Annapolis and he got me right in with no problem. Thanks Alex for excellent customer service. It’s always truly appreciated!!
Response from the owner Replied: Hi Paul, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 28, 2024
The best experience I’ve ever had at a dealership felt like home and more. Definitely would recommend. Mia is the sweetest person ever, I was at the dealership for a couple of hours but she made it feel like a few minutes because she gave us the best experience and made feel comfortable and confident.
Dealer Replied: Hi Jai, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 23, 2024
Excellent service experience, Chris Cole is very knowledgeable and a pleasure to work with.
Response from the owner Replied: Hi Elizabeth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 22, 2024
Mercedes cost a bit more than similar cars of other brands. So, you are paying for a higher level of service. In my experience with Mia Castle at Mercedes of Annapolis, the slightly higher cost was well worth it. She was candid, responsive, accessible and easy to work with. Her ability to walk a...
Response from the owner Replied: Hi Robert, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Yelp Review
- November 22, 2024
After visiting with a male friend of mine, the salesman who helped me, Derrick Nedd, called me to get me to come back to test drive the vehicle I inquired about. When I returned, he didn't remember who I was, which I brushed off because I'm sure he comes into contact with many. But he didn't have...
Ellen A. Replied: Ada C.We take all concerns seriously, and we apologize that we did not have the specific model in stock for you to test drive. Our team was working to source a car for you to drive but the inventory levels of the particular model you were seeking are very low. We did not properly communicate the efforts we were making to find a car for you as well as we should have. We have reiterated the proper communication process in this situation with our team to avoid similar issues moving forward. Our General Manager, Matt Dolesh, has tried to reach you several times to further discuss your experience but has not been able to connect with you. If there is anything further that we can assist with, please contact Matt directly at 443-875-0471 or mdolesh@mileone.com.
Google Review
- November 20, 2024
The guy at parts is very knowledgeable
Response from the owner Replied: Hi Gerard, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Cars.com Review
- November 20, 2024
Arella was super knowable of GLC 300 and pleasure to work with. It was the best experience buying a vehicle. It would highly recommend this dealership.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Google Review
- November 18, 2024
They are unprofessional. This has nothing to do with negotiation. It has everything to do with the lack of respect meeting their word and being truthful upfront. There different people I had contact with made promises for communicating with me and not one followed through. They are selling cars...
Response from the owner Replied: Hello Paul, thank you for your star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- November 18, 2024
Our experience with Casey and the entire team exceeded our expectations. Everyone was welcoming and friendly. Casey's knowledge and expertise in all aspects of the process helped make the buying experience much easier for us. There was no rush by anyone to sell us a car that was not our dream...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 17, 2024
Impressed with service today! Keep up the great work!
Response from the owner Replied: Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 17, 2024
Alex Clothier has been my service advisor for a myriad years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for continued business with Mr. Clothier.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 17, 2024
I'm SO grateful to have met Mia Castle. She was so down to earth and wasn't pushy at all. I left with a big smile and a beautiful new car.
Dealer Replied: Hi Sean, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 16, 2024
Worst ever! Sales know nothing about cars and there’s nothing 1st class about it!
Dealer Replied: Worstexperever, We take all concerns seriously and strive to provide the highest level of customer service to our clients, and would appreciate the opportunity to look into this further. Our General Manager, Matt Dolesh, would like to talk to you about your experience but is unable to locate you in our database based on the screen name used in the review. At your convenience, please contact Matt at 443-875-0471 or mdolesh@mileone.com. Thank you.
Google Review
- November 14, 2024
I am new to the area and needed a new MB service center for my vehicle and had the pleasure of meeting Charlie Lehman during my first visit to your center. My experience was very positive!! Before I arrived, everything was ready to check me in with no delays. Charlie explained everything very...
Response from the owner Replied: Hi Nicole, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 12, 2024
This was our first time buying a new Mercedes from MB of Annapolis. Without a doubt, a great experience. From start to finish, our salesperson, Arnita Wilson was a joy to deal with. She knew we were an out of state buyer with a Mercedes trade. The numbers were wonderful on both sides which enabled...
Response from the owner Replied: Congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 11, 2024
Kudos to Derek! He was an amazing salesman and knew quite a bit about the car. Took the time to show us and set up quite a few options on the SUV. He stayed in communication with both my husband and I to make the process smooth. Very personable and we even enjoyed conversations about his cat. We...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Google Review
- November 08, 2024
Changing my original review. Had an issue but Rod reached out quickly and talked through a number of options where he was willing to help out and was extremely courteous and professional. Not every issue can be fixed but Rod was willing to do whatever it took to resolve the issue.
Response from the owner Replied: Hi Mark, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 06, 2024
Bingh was great! His patience, understanding, and overall knowledge made the process easier. I am appreciative of Rory and Allen as well. I highly recommend Mercedes Benz of Annapolis!
Response from the owner Replied: Hi Dawn, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Cars.com Review
- November 06, 2024
Bing was great! His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 04, 2024
Casey was amazing from start to finish. I had limited time to get the car and get back to work and he got me out of there as fast as he could. Knew the car well, was super helpful and friendly. Overall a great experience. Thank you!!
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 04, 2024
My experience was very pleasant from the moment I arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, efficient, I could go on and on. Kim offered me refreshments, held a pleasant conversation with me and...
Dealer Replied: Hi Lloyd., thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Google Review
- November 01, 2024
Just want to take a moment to give kudos to Alex Clothier and Pete Hermann for their superlative customer service. Alex has been our service advisor for many years, and we are thankful for his “make it happen” attitude, constant professionalism and genuine kindness. He is a large part of our...
Response from the owner Replied: Hi Judi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- November 01, 2024
Great service! Allowed me to work on peace! Always great!
Response from the owner Replied: Hi Emmilee, thanks for your great review and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 31, 2024
Mia Castle and Larry Cash are amazing. This is my 2. Purchase here and I couldn’t be more satisfied. The service was outstanding as always ❤️
Response from the owner Replied: Hi Nicola, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Our team is available should you require any extra help.
Google Review
- October 31, 2024
Always professional and accommodating of my schedule!
Response from the owner Replied: Hi Christine, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 31, 2024
Very knowledgeable of vehicles. Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Mercedes would always want him as my service advisor! Keep up the good work!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 28, 2024
Steve Nevitte is literally the best. He never lets me down… couldn’t ask for a better advisor !!
Response from the owner Replied: Hi Gladys, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- October 26, 2024
Peter Herman, Ronald Wood, Steve Nevitte, Delonte, and Bruce were absolutely awesome. From the time I called for service, to the time we competed our service. These gentlemen were professional, efficient and effective. I would recommend this Mercedes Benz service shop to anyone. Great people and...
Response from the owner Replied: Hello Lawrence, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Cars.com Review
- October 23, 2024
I called to ask about someone putting air in my tires and JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my tires. He quickly assisted. Then Tony asked me if I’d like a car wash and I was so delighted...
Dealer Replied: Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis - Service Center!
Google Review
- October 23, 2024
Response from the owner Replied: Hi Latanya, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Cars.com Review
- October 22, 2024
Mercedes-Benz of Annapolis Service Center is a well-run organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Professional, polite & always makes me feel welcome. Even those years when I was buying old,...
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 20, 2024
I took my car in for routine servicing. Chuck was my advisor – he was really good, no issues there at all. When I picked my car up a few days later, I didn’t walk around the entire vehicle… When they pulled up with my keys, I naturally entered in from the drivers side. A few hours later, I noticed a...
Response from the owner Replied: Mo foster,We take all concerns seriously and strive to provide the highest level of customer service to our clients, and would appreciate the opportunity to look into this further. We are unable to locate you in our database based on the name used in the review. At your convenience please contact our Service & Parts Director, Rodd Bowman, to address your concerns regarding your experience at 443-875-0280 or rbowman@mileone.com. Thank you
Google Review
- October 20, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! We hope to be of service to you again! Take care!
Cars.com Review
- October 18, 2024
Great price during the negotiation process. All questions were answered. I’ll be back for another Mercedes from Annapolis Mercedes.
Dealer Replied: Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Google Review
- October 18, 2024
We visited Mercedes Benz of Annapolis on October 11, 2024. Darrell Gough, we are truly grateful that you stepped forward and offered your assistance with this vehicle purchase when the receptionist summoned someone from sales.As we mentioned, our previous experience was quite different.We appreciate...
Response from the owner Replied: Hello Wanda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Google Review
- October 18, 2024
Had the best experience. Chuck was very friendly, and knowledgable.
Response from the owner Replied: Jarrett, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- October 17, 2024
Pete was awesome and eagerly volunteered to change my key battery, and explain how to do it in the future! Excellent customer service at Mercedes-Benz of Annapolis
Response from the owner Replied: Hi Stacy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 16, 2024
If there were more than 5 stars to rate Mia, I would give them without a heart beat. She is absolutely hands down the best. I came in to trade in my Honda accord for a convertible C class. While she had other buyers calling her for that vehicle, she stuck to my side and got me my C class. She made...
Dealer Replied: Hello Pinky, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- October 16, 2024
Always a flawless experience. Alex is my go to guy but any of the staff go above and beyond . Never had an issue with my vehicle and if I did I know I would be in good hands.
Response from the owner Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- October 16, 2024
Casey and the team in Annapolis were fantastic! I've always loathed the car-buying process. This time, it was easy, straightforward, and surprisingly pleasant. I loved my prior Mercedes-Benz SUV but knew it was time for a new one. Casey helped me find the right car and my new EQB 350 is perfect for...
Response from the owner Replied: Hi Vanessa, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Google Review
- October 15, 2024
Excellent customer service...Thank you Mr. Gallagher..I ABSOLUTELY LOVE MY NEW CAR!!!!
Response from the owner Replied: Hi Ronnie, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 15, 2024
Response from the owner Replied: Hi Dardan, thanks for giving our dealership such a high star rating! Our team is available should you require any extra help.
Google Review
- October 13, 2024
Response from the owner Replied: Hi, thanks for the positive star rating, Jacqueline! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- October 12, 2024
Buying a Mercedes in Annapolis was the best car buying experience I've ever had. Bing Chen was extremely helpful and never pushy. Most impressive though was the teamwork of the whole dealership. If their service center is as good as their sales, I'll never buy anything but Mercedes.
Response from the owner Replied: Hi Cynthia, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Google Review
- October 12, 2024
⭐️⭐️⭐️⭐️⭐️⭐️( They didn’t let me put enough stars)Simply put Arella Berger was nothing short of Amazing! I have been searching for the right S-Class for over a year and a half. I came across one located at her lot and she made the process completely easy and went over and beyond to make me feel...
Response from the owner Replied: Hi Marcus, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Google Review
- October 09, 2024
Response from the owner Replied: Jill, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!
Cars.com Review
- October 08, 2024
Mia Castle was an absolute pleasure to work with when I was looking to trade in my old Mercedes-Benz for a newer model. She took the time to understand my specific needs and preferences. Mia was patient and never pressured me to make a decision, which can be such a rarity these days! Her friendly...
Dealer Replied: Hi Steve, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- October 08, 2024
My experience with this dealership was nothing short of stellar, Darrell Gough, my sales consultant, played an integral part. Darrell takes time to understand his customers interest, and works to exceed their expectations. This truly my experience. The employees at this dealership take a huge...
Response from the owner Replied: Hi Pamela, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Google Review
- October 05, 2024
Response from the owner Replied: Hello Leo, thanks for the positive star rating, is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- October 05, 2024
bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the...
Response from the owner Replied: Courtney Spaeth,Thank you for taking the time to speak with our General Manager, Matt Dolesh, regarding your experience and the issue concerning your second key. We apologize that this took longer to resolve than it should have but we are glad that this issue had now been addressed. We have ordered your second key and will reach out to schedule the appointment for programing once it arrives. We appreciate your business and if you need anything further please feel free to reach out to Matt directly at 443-875-0471 or mdolesh@mileone.com.
Cars.com Review
- October 04, 2024
bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the...
Dealer Replied: cbsp, Thank you for taking the time to speak with our General Manager, Matt Dolesh, regarding your experience and the issue concerning your second key. We apologize that this took longer to resolve than it should have but we are glad that this issue had now been addressed. We have ordered your second key and will reach out to schedule the appointment for programing once it arrives. We appreciate your business and if you need anything further please feel free to reach out to Matt directly at 443-875-0471 or mdolesh@mileone.com.
Google Review
- October 02, 2024
Pete and Technician Dave took really really good care of me with amazing service after bad service at another location I appreciate all the help that was provided.
Response from the owner Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Google Review
- October 02, 2024
Alex Clothier is a top notch service advisor. He personable, kind and knowledgeable about any issue. He is always willing to go the extra mile to ensure the customer is satisfied.
Response from the owner Replied: HI Stephi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Google Review
- October 01, 2024
Response from the owner Replied: Hi Jessica, thanks for giving our dealership such a high star rating! Our team is available should you require any extra help.
Cars.com Review
- October 01, 2024
Excellent service from sales representative (Andrew Gallagher, sales managers (Dean Cunningham and Asher Chaudry), and business manager (Larry Cash). Very professional and pleasant. They were all very patient and accommodating to make sure that I purchased the car that I wanted. The finance...
Dealer Replied: Hi Della, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- October 01, 2024
Exceptional experience! Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitate to recommend him!
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
Cars.com Review
- September 30, 2024
Mia is the ultimate sales professional. Mia made the entire process of leasing a new Mercedes incredibly easy. Look no further than Mia if you are considering a Mercedes Benz.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Safe travels!
Google Review
- September 27, 2024
Response from the owner Replied: Hi Scotty, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- September 27, 2024
Response from the owner Replied: Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- September 27, 2024
Mia Castle at Mercedes-Benz of Annapolis was absolutely instrumental in helping our family find the perfect car. Her knowledge, patience, and friendly demeanor made the entire process a pleasure. She took the time to understand our needs and preferences, and she went above and beyond to find us a...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- September 25, 2024
Clearly communicated what I needed done and gave me options. Thank you so much Alex
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 24, 2024
We have been buying Mercedes Benz cars since 1982 and Darrell is the best sales professional we have ever met! We were impressed with not only his outgoing, sincere, authoritative personality but also with his knowledge of the subject area and his determination to find the Mercedes we were looking...
Dealer Replied: Hi Jane, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- September 20, 2024
10/10 service
Response from the owner Replied: Hello Melissa, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- September 18, 2024
Like always, Chuck you're the best and always take great care of cars.
Response from the owner Replied: Hi Larin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- September 17, 2024
I drove up without an appointment. The gas cap door latch was failing. Within one hour they replaced part, washed, vacuumed my GLC, and i was on my way. NICELY DONE!
Response from the owner Replied: Hi Clarence, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.