Casey is very knowledgeable, pleasant and helpful… made the process painless and followed up after the sale to make sure I was happy

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The car we inquired about was advertised as a certified pre owned both on the MB Annapolis website and subsequently on cars.com In fact, this car was not certified pre owned with the warranty. On two occasions - first after we had made a deal on the car - they admitted the CPO designation was not...

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Ron, our sales consultant greeted us, was knowledgeable about the cars and all of their features. He was patient and not pushy! Allan, Mr. finance, was honest, personable and efficient!

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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Casey was a referral and was absolutely excellent to work with. He gave me a great deal, communicated clearly, and made the entire process smooth and enjoyable. Highly recommend working with Casey!

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Simply excellence at every level.. Rodd is as professional as it gets and so is Steve his assistant...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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From the very beginning of the process to the final steps, the Annapolis dealership consistently provided excellent treatment. The staff's hospitality made me feel welcome and valued as a customer. Additionally, their deep knowledge of Mercedes-Benz vehicles gave me great confidence in my...

Dealer Replied: Hi Charleen, thanks for your great review, and for giving our dealership such a five star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Mia was amazing to work with. Answered all questions so the process was smooth and enjoyable. She orchestrated my wife’s purchase earlier in the year , so naturally we knew her experience when I recently purchased also. An absolute joy to work with

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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We’ve been buying cars from Wayne Discuss at Mercedes-Benz of Annapolis for years, and every experience has been exceptional. Wayne is the kind of salesperson you hope to find—patient, knowledgeable, and genuinely committed to helping you find the perfect car. No matter how many questions I throw...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dennis was truly professional and courteous from the beginning when stepping foot into the delearship yesterday. He took his time w/ me and my lady to show the used vehicle I ended up purchasing from this delearship. Very knowledgable, friendly and courteous. Thank you!

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Mia did a FANTASTIC job finding the exact vehicle I wanted. I had very specific requirements for purchasing a previously owned certified Mercedes. Mia found the exact model, color and trim package that I wanted and the vehicle was in excellent condition and a great price! Mia did it all with...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had a problem with the used car I bought, and they stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had a problem with the used car I bought, and they stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I purchased the 2026 GLE 450 for my birthday. Brenden Fretz was my sales associate and he was so nice and helpful . Extremely knowledgeable and went over and beyond to show me all the vehicles I was interested in. He even drove to another lot to pick up the GLA 300 so I could look at it. My...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Dennis did such an amazing job handling my purchase yesterday. Literally inquired about the vehicle Friday around noon and was there at the dealership purchasing that evening. He made the transaction so smooth, never felt pressured at all. Prior to arriving, he had confirmed the vehicle was there by...

Dealer Replied: Hello Meggie, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Waiting on their response with the warranty, they gave me for my used vehicle because the oil light came on because they didn’t fill the oil enough when they changed it so I had to take it to the Audi dealer here locally to get it fixed. Let’s see if they’ll pay for the expense.

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I just bought an E-class sedan from this dealership. It was one of the best experiences I have ever had in terms of buying a car. Dennis is incredibly helpful and knowledgeable on all the complicated new tech stuff. He is very patient with my ten thousand questions and helped me complete my trade-in...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I came 10 1/2 hours from out of town to pick up a car. Everything was ready and waiting. Everything was just perfect. They made the experience very pleasant.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I will always trust my car with Mercedes-Benz of Annapolis, in Annapolis, Maryland. My go-to car service.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis as your first choice for service!

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Pleasure working with Jeff and the Annapolis team. They made the process smooth and painless. Jeff was thorough on all details- cosmetics, pricing, logistics. Would highly recommend Jeff and this team.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

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Mia was the best! She was so knowledgeable about the specs of the car and was able to land me in the car of my dreams. She was super honest about the ins and outs of such a large purchase but it made it all the more easy to trust her to be my car salesperson.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I enjoy coming to this dealership! The people here are about business and kind! I enjoyed working with the entire team

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Team were friendly and supportive and it is a very nice environment in the dealership.

Dealer Replied: Hello Asad, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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Very professional, attentive and accommodating. Made the purchasing experience personal and straightforward. Will be a lifelong customer.

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

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Dennis was incredible to work with. I bought my car out of state and Dennis took the time to send me several detailed photos and videos inside and out. All information was provided for. He worked with me on the price with no hassle. It was such a smooth transaction! I highly recommend Dennis and his...

Dealer Replied: Hi Michelle, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Great dealership. Ron Siegel was absolutely outstanding in working with us tirelessly, answering our many questions, and in finding just the right vehicle for us. This is the third car that we have bought from them. Service department and parts department are outstanding as well.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dealership was outstanding. Pleasant and professional staff. Ron Siegel was awesome! I found him to be very dedicated and knowledgeable. He provided top notch service, and exceeded our expectations.

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I recently purchased a 2025 Mercedes-Benz GLC 300, and I can confidently say that the entire experience was nothing short of exceptional – all thanks to Dennis! From the moment I walked into the dealership, Dennis made me feel welcomed and excited about the process. It was my first time buying a...

Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

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Mercedes of Annapolis makes the experience in automobile purchasing a pleasant experience. Casey was prepared and knowledgeable, and quickly worked to minimize my time purchasing my MB GLC.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dennis was an wonderful sales rep, he was able to understand and fulfill what I was looking for in my new car. He was caring, patient, honest, helpful and knowledgeable. He did a wonderful job explaining and showing me the features on the car.

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I would like to give a shout out to Dennis for being an amazing salesman. He was patient and professional from the moment I reached out to inquire about the vehicle to the time I stopped by the dealership to test drove the car. Dennis even reached out days after I bought the vehicle to ensure I have...

Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dennis is the top sales guy. I would recommend working with him. He was professional from the beginning to the end. I greatly appreciated the service he provided and I had a wonderful experience.

Dealer Replied: Hello, Valencia. We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about the services you received, and thank you again for choosing Mercedes-Benz of Annapolis!

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I can honestly said Mia Castle is the best sales person that I have ever worked with in purchasing or leasing a car. She listens and figures out a way to make things happen. She makes you feel like you are her only client! I have been purchasing and leasing Mercedes Benz for over 30 years and she...

Dealer Replied: Hi Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I left the dealership feeling confused and weary . Larry was not honest or clear about the extra #Warranty I was financing! Very disappointed in my first car financing experience with him! The rest of the staff was absolutely wonderful

Consumer Replied: I will say after reaching out , Larry Cash stuck to his word and rewrote my contract and stood good to his word. I went back Saturday and sat down with him and feel much better about the entire experience and appreciate the time and consideration.. I appreciate everyone that helped me achieve my goals, but I will say this if you are planning on paying cash for a vehicle stick to your plan! Do not let anyone talk you into financing if you don't have to!

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Wayne was a great listener. I purchased the model that fits my needs; with his help. Allen Belcher, made me relax while dealing with the options and financials. They are both extremely professional and I enjoyed working with them. I beleive going forward they both have my back.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Chris, Thanks for working with us on this sale. Donna is very happy with the 2024 Land Cruiser as I knew she would be. I am too. Very nice from all the 4Runners in our past. It was a seamless transaction and we appreciate that. I also wanted to thank everyone else. Kevin, Larry, Jeff and Kim. It's...

Dealer Replied: Hi Dean, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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The dealership personnel were friendly, professional and worked with me to get the best rate.

Dealer Replied: Hi Taunji, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Arinta was an absolute joy to work with! She was professional, knowledgeable, and incredibly pleasant. She was well versed on the car I had my eyes on—and ultimately helped me with my final decision. I highly recommend working with her and the team at Annapolis Mercedes. Truly could keep raving...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Alex is the consummate professional. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well.

Dealer Replied: Hi Nyman, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Arnita was super helpful with our recent vehicle purchase. From locating a vehicle that met our needs through purchase and turning over the keys, she was knowledgeable and wonderful to work with. I highly recommend her if you’re in the market for a vehicle.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Great customer service and very helpful. Mr. Wood assisted me the moment I walked into the door and answered all my questions

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

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Alex was my service advisor and everything went smoothly. He also twice said once last year helped me with 2 horrific tire situations which he got taken care of both times immediately and made a bad situation wonderful!!⭐️⭐️⭐️⭐️⭐️

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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⭐️⭐️⭐️⭐️⭐️ – Shoutout to Casey! Amazing experience at Mercedes-Benz of Annapolis! Huge shoutout to Casey for going above and beyond he stayed late, knowledgeable, patient, explained everything clearly, and made sure I was completely satisfied. Allen in finance and Asher the manager were also...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Wayne was phenomenal to work with. I appreciate his experience, knowledge, patience, and access accessibility. Very prompt with follow up correspondence and very accommodating. I look forward to working with him again in the future

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Mia worked tirelessly to find me the perfect car! Great communication and Service! Even after I purchased she followed up with me to make sure I was happy!

Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Arnita was very friendly and professional, she took her time to guide me about the functions of my car. She was extra patient. I had a great experience. Thank you.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Mia is the best. Was extremely helpful and really exemplifies the quality of service that one would expect from a Mercedes dealer. Furthermore everyone at the dealership was exceptionally nice!

Dealer Replied: Hi Bobby, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Best and smoothest deal ever! Mia was always able to communicate when needed, kept all details transparent and her charisma is unmatched! ⭐️⭐️⭐️⭐️⭐️

Dealer Replied: Hi Christopher, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Safe travels!

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Arellano was great. However, it was disappointing not to have the charger for the car which will not be available until Tuesday or Wednesday. There are no superchargers near my location which has caused me to leave the car parked in my garage until we can get the charger.

Dealer Replied: Hi, thank you so much for your feedback! If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve, so we hope to hear from you. You can reach us at (888) 261-7620

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Highly professional from top to bottom. My second interaction with them and they keep getting better. Mia handled my purchase of a car with more bells and whistles than I could count—and she quickly and easily explained them all. No high pressure, no ‘what does it take for you to buy the car...

Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

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What an amazing experience! Both with the dealer and our fabulous sales executive, Arella Burger! Cannot say enough about Arella! She is knowledgeable, professional, and incredibly personable! She went out of her way to answer all of our questions and was more than patient through the buying and...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Friendly people, great service, solid inventory. Can't go wrong here. Buy from Arnita. She will take great care of you.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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Bought a 2021 GLC 300 certified. Five months later, the battery died. Initially, I was disappointed to find out that no warranty covered it, and I had to pay about $700 for a replacement. However, after reaching out to the dealership, they stepped in and covered half the cost. While I still believe...

Consumer Replied: Thank you for your help and understanding, hope to deal with you again in the future

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Arella Berger worked hard on securing my purchase from afar. I found the pre owned vehicle I was searching country wide for here at Mercedes of Annapolis. Great job Arella!

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Great dealership… no pressure sales. Work effectively with me on everything from price to delivery.

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I have been greatly pleased with my car buying experience with Mercedes-Benz dealership Mile-One in Annapolis, MD. Through the pleasant help of one of their online sales consultants, Mia Castle, I have been successful in purchasing my new vehicle. It was a very good decision to have found a...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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Mia Castle was amazing to work with! She made leasing my Mercedes-Benz such an easy and stress-free experience. From start to finish, she was professional, super knowledgeable, and genuinely cared about making sure I got the best deal. She kept me updated every step of the way and handled everything...

Dealer Replied: Hello Kyle, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

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My salesman, Derek Nedd was terrific from the start and second I met him. Everyone around the dealership was professional. It was my first time purchasing a Mercedes and this set the bar high.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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Where to start and what to say. When you finally meet someone that meets every expectation you ever had about servicing your automobile and you finally find that perfect combination of service and sales, well your day just gets better and better. Chuck Leyman and Rodd Bowman handle your service...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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Bought 21 glc 300 certified, when I bought it, I asked them why battery not replaced, they said mercedes batteries warrantied for 8 to 10 years. 5 months later battery is dead. Even though car is CPO no warranty covers it and had to pay about $700 to replace it. when you buy certified car, you pay...

Dealer Replied: Badreddin Alhabbal, We take all concerns seriously and we appreciate you speaking with Gabriel Walman, our General Manager. We understand this can be a frustrating situation. If you would like to discuss the situation further or have additional concerns, please contact Gabriel at 443-875-0471 or gwalman@mileone.com.

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Bought 21 glc 300 certified, when I bought it, I asked them why battery not replaced, they said mercedes batteries warrantied for 8 to 10 years. 5 months later battery is dead. Even though car is CPO no warranty covers it and had to pay about $700 to replace it. when you buy certified car, you pay...

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Jeff was great!! He was professional and kind throughout the whole process, I highly recommend him.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I cannot say enough about the wonderful folks at MB Annapolis. I walked in cold -- no appointment, no referral -- looking to trade my Lexus for a new mom car, as I was 5/6 months pregnant at the time. I wanted something spacious, sleek and most of all, safe for my first child, but it also needed to...

Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

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All of the personnel (sales, finance, maintenance, and management) went overboard in helping us complete the paperwork and transition from our old trade-in to their absolutely lovely vehicle. While we were a bit of a challenge -- out-of-state purchasers requiring multiple forms and rules of our...

Dealer Replied: Hi Rich, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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I found a car online and from reaching out to doing a test drive I was very impressed with both the responsiveness and knowledge of the team. Arella was fantastic to work with and the whole process felt easy.

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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I have dealt with MB of Annapolis for many years and bought several cars from them. I would never go anywhere else! From service to new car sales, I knew that i could count on their fairness and integrity. The sales associate, Casey Duffy was patient, knowledgeable and personable. In the...

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This is my 5th Mercedes I purchase from Annapolis Maryland. Mia was responsible for the smooth purchasing process of the 4th and 5th Mercedes. Mia is a true professional in all ways. Mia made sure each step of the process was very easy and simple leaving no stone unturned and for that I thank you...

Dealer Replied: Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The best experience at a dealership ever! Arella Berger provided me with outstanding customer service , very professional, efficient and I never seemed rushed or pressured to purchase a vehicle. Before coming to the Annapolis dealership I went to another dealership. I pulled up in a RAV 4, and I...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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I love Mercedes Annapolis. Ronan is fantastic! I can call or text anytime and my questions/concerns are answered immediately! I have never had any issues and they keep my car in top shape! Thanks Ronan and Mercedes for the excellent care and service.

Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Peter at the service desk was great. He helped me even over his lunch break. Thank you Peter!

Response from the owner Replied: Hi Andrew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Arnita Wilson at Mercedes Benz of Annapolis is truly a gem! Initially she and I met after Thanksgiving 2024. She is so knowledgeable about everything Mercedes, and so patient, as she kept in touch with me by email and updated me with a few options based our needs/lifestyle. Eventually Jim and I met...

Response from the owner Replied: Hi Robert thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your vehicle. Safe travels!

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Alex Clothier is my personal service rep at Mercedes of Annapolis, even if they don’t have such a position! He is such a great rep I have made him my personal rep. Alex explains everything, sees to it I always have a loaner (I drive 2 hrs to MB of Annapolis), and as a woman always know he will not...

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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The best experience at a dealership ever! Arnita Wilson was professional, efficient and never once seemed to rush or pressure me to purchase. She has been available after the call to answer questions. From the receptionist, to the salesperson, and finance, everyone made me feel like a member of...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Arella was fabulous in assisting me with the purchase of a Mercedes Benz. She was technically savvy, a good listener to my interests and needs, and helped make the process efficient within my timing constraints. And a pleasure!

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Excellent service. Extremely clean showroom. Kind and friendly staff. Awesome sales persons. Financial processing out was speedy

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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I recently joined the family and Mia was excellent from start to finish. I truly appreciate Mia guiding me through the process and I will never forget our test drive. Thank you Mia for exceeding my expectations.

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Dennis was an excellent sales rep who was able to understand and fulfill everything I want in my new car. He was caring, patient, honest , helpful and knowledgeable. He did a wonderful Job especially being this is his first sale.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Safe travels!

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Arnita not only provided superior customer service, she was very knowledgeable on all the amenities of the vehicle. She was extremely patient and did not mind addressing all of my questions and concerns.

Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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I was in a bind but Steve stepped in and helped me immensely by getting my car towed to the dealership and providing a loaner vehicle. Very professional and kept me informed throughout the process.

Response from the owner Replied: Hi Brandon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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My husband and I recently became part of the Mercedes-Benz family, and our experience at Mercedes-Benz of Annapolis was exceptional from start to finish. Upon arrival, we were warmly greeted by the front desk staff. Shortly after, we were introduced to Darrell Gough, who became our car...

Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

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I love this place - everyone is great - especially Alex (Service Advisor)!! He couldn’t be more personable and always makes sure I’m taken care of, which is much appreciated!

Response from the owner Replied: Hi Kristin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Called the parts department before I went to ensure they were open and operating. When I arrived I was told the wifi was not working so I couldn't get my part. I asked the ETA of the wifi issue and they had no answer. It is unacceptable for Mercedes to not have a way for customers to purchase...

Response from the owner Replied: Andrea,Thank you for taking the time to provide us feedback. We apologize for the inconvenience you experienced and any frustration it may have caused. Unfortunately, due to the unexpected internet outage at the time of your visit, there was not another way for us to look up your parts number. Our Service Director, Rodd Bowman, would like to speak with you to further discuss, but is unable to locate your contact information in our database to proactively reach out. At your convenience, please contact Rodd directly at 443-875-0280 or rbowman@mileone.com. Thank you.

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we met her and immediately liked her as she approached us and asked what we wanted and looking for she gave us all the information about car showed us cars and test drive explained lease options and trade in she is very polite and professional

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This was my first Mercedes purchase and Arnita made the experience eventful. She was exceptional, knowledgeable and very patient.

Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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I take my boyfriend’s Mercedes in here whenever I drive it and have an issue or just a question about his car. - not even under warranty 🤫🫣- Ronan has never once made me feel slightly embarrassed or uncomfortable despite how obvious or intensive my inquiries or needs are. He’s always professional...

Response from the owner Replied: Hi Ashley, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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Mercedes of Annapolis service department, and specifically Ronan Wood, is great. He is efficient and always ready to go above and beyond whenever I have a problem/question.Ronan is Tops!

Response from the owner Replied: Hi Susan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Exceptional Experience at Mercedes Benz of Annapolis. Many thanks to Jeffrey Sunstrom for his help and friendly approach.

Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The entire staff at Mercedes of Annapolis deserve a 5 star rating. Casey Duffy is without a doubt.the best Mercedes sales person in the Washington area. Dean Cunningham, the sales manager, also helped work out the details. My wife and I have been buying Mercedes cars from this dealership for over...

Dealer Replied: Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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The entire staff at Mercedes of Annapolis deserve a 5 star rating. Casey Duffy is without a doubt.the best Mercedes sales person in the Washington area. Dean Cunningham, the sales manager, also helped work out the details. My wife and I have been buying Mercedes cars from this dealership for over...

Dealer Replied: Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Really cool to work with. She worked within my budget and sold me a great car.

Dealer Replied: Hello Kevin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Very satisfied with the service dept of Mercedes-Benz of Annapolis. Specially with Brady who was very helpful and informative thru out the entire process of my vehicle. Bradys customer service exceeded my expectation.

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis - Service Center as your first choice for service!

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Pete and Bruce took care of an emergency fix very quickly and without a hassle!

Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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As per usual Chuck was amazing. He got my car in tip top shape for me holiday travels! As always, amazing quality and customer service!

Response from the owner Replied: Hi Makayla, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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I bought my 4th Mercedes Benz from MB Annapolis. Mia Castle provided the best and fastest service by far, compared to my prior experiences. She is excellent !

Dealer Replied: Hi Fadi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Chuck Leyman is always super responsive with excellent communication! This is most important for a service advisor. Mr. Leyman has looked out for me and is always there when I need him. He goes above and beyond to get you taken care of in a timely manner where other service centers, you are waiting...

Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Awesome sales rep! I reached out to 5 dealers looking for a specific spec, before I left my desk Saturday afternoon she immediately called! All other dealers called the next day or after, very professional and knew her stuff! She worked with me and made the transaction smooth, keep in mind I’m down...

Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Here’s a possible Google review:⭐⭐⭐⭐⭐I’ve been a loyal customer at Mercedes-Benz of Annapolis for years, and Ronan, my service manager, is a big reason why. His professionalism, attention to detail, and dedication to excellent customer service are unmatched. Ronan always ensures my car is well taken...

Response from the owner Replied: Hi Denisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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B service

Response from the owner Replied: Hi, thank you for your feedback! Our team is available should you require any extra help.

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Thank you Arella it was a pleasure dealing with you and Annapolis Mercedes, very professional pleasant and satisfying experience. Although this is the first time I purchased my MB from Annapolis MB but for sure I was a very loyal customer to your professional service department team and their...

Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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My experience with Alexander Clothier at Mercedes-Benz of Annapolis - service center is always a 10/10.

Response from the owner Replied: Hi Cory, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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This is my 5th Mercedes purchase AND my best total experience to date! I recently purchased a Mercedes GLC SUV from Mercedes-Benz of Annapolis, and I have to say that my experience was nothing short of outstanding—thanks to my amazing salesperson, Arnita. From the moment I walked into the...

Dealer Replied: Hi Gwen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Alex at Mercedes Benz Service is wonderful to work with. He is very knowledgable and quick to respond to your situation. You and your vehicle will get top notch service.

Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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