Google Review
- February 07, 2023
Excellent
Google Review
- February 07, 2023
Very easy to work with and want to earn your business
Cars.com Review
- February 07, 2023
They tell you one price and when you pick up you car it's double. This seems to happen often. It's worthless to argue with them because they'll have some excuse. I asked what is the balance before I even came. They told me one price. Then I pick it up and they about doubled it. I said what's that?...
Google Review
- February 06, 2023
Had to get the side small window replaced and they did it the same day. My service advisor for this was Pablo. He did great and kept me updated on the car status.
Response from the owner Replied: Hello Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 06, 2023
Great customer service. Easy to make appointment online. Jacqlyn was my service advisor. She took the time to listen to all on my concerns and quickly got them all resolved. A plus!
Response from the owner Replied: Hi Melinda, thank you so much for your positive comments about Mercedes-Benz of South Bay! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of South Bay
Google Review
- February 06, 2023
Clean, professional staff. Felt comfortable & safe. My agent was very professional & pleasant well dressed & friendly. GLC was serviced in a appropriate time frame and courtesy vehicle offered & satisfied with exvhange.
Response from the owner Replied: Hi Tiffy, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Google Review
- February 06, 2023
Great staff and awesome service!
Response from the owner Replied: Hi Myesha, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 06, 2023
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- February 05, 2023
The full experience from beginning to end was great. Aly was very professional, informative and lost especially very patient.
Dealer Replied: Hi Evelyn, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- February 03, 2023
Nasty service!
Response from the owner Replied: Hi Raul, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- February 02, 2023
I love Mercedes-Benz of South Bay, they take care of you & treat you like family. I’m always satisfied by them. My service advisor Emily is always a pleasure she takes care of any issues or concerns I may have.
Response from the owner Replied: Hi Mina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 02, 2023
Customer loyalty is huge here. I was told that during my first purchase. Mina, Mar, and Memo worked very hard together to help make a deal tailored to my needs. Worked above and beyond to make everyone happy.
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 01, 2023
Response from the owner Replied: Hi Anthony, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2023
Everyone at this location is great! This is my second Mercedes from this dealer. Sonia in service was awesome! She helped me get my recalls done in a timely manner, communicated with me on text and got me a loaner so I could get to/from work! Also, I really like the video they text from the mechanic...
Response from the owner Replied: Hi Trudy, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 01, 2023
Excellent service.
Response from the owner Replied: Hi Jonathan, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 01, 2023
They tell you one price and when you pick up you car it's double. This seems to happen often. It's worthless to argue with them because they'll have some excuse. I asked what is the balance before I even came. They told me one price. Then I pick it up and they about doubled it. I said what's that?...
Cars.com Review
- February 01, 2023
When going on road trip it's nice to know your car has been given some kind of inspection, tires, brakes etc.
Dealer Replied: Hi Gloria, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 01, 2023
Mina found the car I wanted and got me a great deal! What I thought was impossible Mina made it possible and exceeded my expectations. He was attentive, organized, and transparent. The dealership atmosphere makes you feel right at home. I met other MBZ owners who are repeat customers I can see why....
Response from the owner Replied: Hi Jeanne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 31, 2023
Jacqlyn Mohl -service advisor was very helpful, professional and kind . I would recommend my friend now go to the Torrance for services their Mercedeses .
Dealer Replied: Hi Tatiana, we are pleased to hear you had such a positive experience with us, Tatiana Atwill! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 31, 2023
Took my w204 in for an airbag recall and came back to my car not starting. Natalie said they would charge me $300 just to diagnose the issue. Just poor professionalism, it was my first time at this dealership so it did not leave a great impression.
Response from the owner Replied: Hi Lance, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- January 31, 2023
I always leave South Bay Mercedes-Benz feeling like a VIP! The service is extraordinary, and they have found a loyal customer in me because they always go over and above my expectations. Nothing can stop me from returning whenever I need repairs or service. I look forward to seeing my service...
Dealer Replied: Hi Jeanie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 31, 2023
Service advisor was fantastic once I was connected with her. Unfortunately it took many emails, text messages and phone calls to get in touch with anyone who could give me an estimate before I brought my car in. Once it was ready, the checkout process with the service advisor was very smooth, then...
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Google Review
- January 30, 2023
Had to reschedule my service appointment from 1/27/23 to 1/28/23. Due to my wife needed a loaner car. They asked my wife if she wanted to wait?! It would be at least or around “3” hours for a Oil & point inspection. By doing so the lady told me that next appointment date was not until mid April?! I...
Response from the owner Replied: Hi Edward, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Cars.com Review
- January 29, 2023
Very good experience, except I had to go back the next day for a reset of the service repair reminder
Dealer Replied: Hi Stuart, thank you again for taking the time to let us know how we did. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- January 29, 2023
All was great except tech forgot to check the tire pressure
Google Review
- January 28, 2023
Great job. Fast service. And the staff are helpful
Response from the owner Replied: Hi Wagd, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 28, 2023
I just had a service and a couple of minor repairs done and the results and service are great.
Response from the owner Replied: Hi John, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 27, 2023
Staff was very attentive, respectful and patient.
Response from the owner Replied: Hi Trina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 26, 2023
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of South Bay. Thanks again!
Google Review
- January 26, 2023
Response from the owner Replied: Hi Yolanda, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 25, 2023
I went in to the dealership to replace an expiring lease to a new car with a new lease. As soon as I arrived, Michael Amos was extremely friendly and helpful. He went above and beyond to make sure that I leave the night with my selected car! Also, Mar Castro was incredibly friendly as my finance...
Response from the owner Replied: Hi Rosita, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 25, 2023
My advisor Natalie was great! She kept me updated with everything my car needed. Made sure I had a loaner car to get me around meanwhile. I will definitely request her for next time I take my car to get serviced.
Response from the owner Replied: Hi Karina, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 25, 2023
Had received a notification from my service advisor regarding a recall from the factory. Went and spoke with her and she inspected the vehicle for the recall. Quickly determined the issue and advised me of next steps all in under 15 minutes.As always dealership took excellent care of my needs.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 25, 2023
Soon as I walked in the building I was greeted by a young man and he asked have you been helped and I said no he said let me help you whatever it takes I will take care of it for you I said Ok I know every time I come here they are so friendly and nice and always offer me coffee and snacks I love...
Response from the owner Replied: Hi Curonda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 25, 2023
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Cars.com Review
- January 25, 2023
Easy to book a service appointment. The service manager was there to greet me. The nature of the service was well explained. The car was ready on time and washed before I picked it up. Great service as usual.
Dealer Replied: Hi Jean, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 25, 2023
Good Job. Adviser explained repairs required well. Quotes for repairs were high.
Dealer Replied: HI Anthony, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- January 24, 2023
Got great customer service from Emily. Thanks Emily!
Response from the owner Replied: Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- January 24, 2023
Service advisor Sonia was kind and professional!!
Response from the owner Replied: Hi Elena, we're happy you found Sonia to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 23, 2023
Fast, they pay attention to all my complaints. All service people are awesome.
Dealer Replied: Hi Fakolejo, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 23, 2023
We had a terrible experience here. The salesman was unfriendly and seemed put out to show us cars. When we found one we wanted to see he left to get the keys and never returned. We won't be back.
Response from the owner Replied: Hi Mark, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- January 22, 2023
David, Ray and Alfred all have been great in finding the car I need and answering any questions.
Response from the owner Replied: Hi Michael, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 22, 2023
Attended to quickly even though I was there before my appointment time. Nice attendants and service representatives.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 21, 2023
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- January 21, 2023
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- January 20, 2023
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Cars.com Review
- January 20, 2023
Great service friendly customer service great experience.
Cars.com Review
- January 19, 2023
EXCELLENT CAR SERVICE. I APPRECIATE THE KINDNESS AND COOPERATION GIVEN BY MY ADVISOR SONIA GONZALEZ.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 19, 2023
I arrived in time for my appointment. MBSB was ready to accept my vehicle as scheduled.
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Google Review
- January 19, 2023
This was a great experience and Jacqlyn Mohl was amazing. She was very attentive and helpful.
Response from the owner Replied: Hi Tascila, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- January 19, 2023
Easy to get into the store and the people work are very kind to get approach of any question
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 18, 2023
I love Mercedes-Benz of South Bay. I have purchased several Mercedes from them. This is the only place that I shop for my Mercedes. I love the customer service that they provide and the warm and welcoming feel that you receive.
Response from the owner Replied: Hello Harriett, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Google Review
- January 18, 2023
Response from the owner Replied: Hyejin, thank you for the high star rating!
Google Review
- January 17, 2023
Jacqlyn is a great service associate!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- January 16, 2023
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%-...
Google Review
- January 16, 2023
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people.1. They tried to screw me over with the higher rate (6.59%- dealer...
Response from the owner Replied: Hi Ceecee, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- January 16, 2023
I was told the process would take 2 hours...it took 4 1/2 they wanted to certify my car but it took 3 hours and I never received an offer....a ballpark that it was going to be $5k and I certainly wasn't going to accept that
Dealer Replied: Hi Paul, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- January 16, 2023
My appointment was apparently not in the system . I had to show my email confirmation. I was asked to come back at 2 when my appointment was at 12:40 Thanks to Emily my service advisor for doing a goid job always otherwise, I would have not returned to this dealer .
Dealer Replied: Hello Elsie, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 15, 2023
Wife car getting service
Response from the owner Replied: Hello, Thank you for taking the time to share your feedback with us.
Google Review
- January 14, 2023
Service tech was very professional and friendly and helpful.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- January 13, 2023
April was very diligent, patient and professional in addressing the repair needs for my vehicle. Also, the person that schedule the appointment over the telephone was professional and provide excellent service. Excellent customer service by both staff members from beginning to end.
Dealer Replied: Hello Zulema, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 13, 2023
Needed immediate service. Juan took care of my car and sent me home via Lyft. My car was ready for pickup before closing!
Dealer Replied: Hello Morris, we appreciate you taking the time to leave us a response, If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 13, 2023
Customer Service great from start to finish. My service tech is very knowledgeable and knows what I expect when I come in for service on mycars
Dealer Replied: Hello Theodore, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 13, 2023
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- January 12, 2023
Great service
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Cars.com Review
- January 12, 2023
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 12, 2023
service is okay and wait time is within what was promised
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2023
Ashley was excellent when it came to explaining everything & ensuring we were comfortable with our purchase. Thank you Ashley!
Response from the owner Replied: Hi Nicole , we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2023
Extremely friendly and professional staff
Response from the owner Replied: Hi Bahram, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2023
The best service i have ever received at any dealership. Everyone was transparent and very helpful. Even though they were busy, I didn’t have to wait long either. Im a Mercedes Benz of South Bay customer for life!
Response from the owner Replied: Hi Fazal, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 11, 2023
Greatttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Dealer Replied: Hi Marlon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of South Bay.
Cars.com Review
- January 11, 2023
Took me vehicle in for its scheduled service and the service was excellent. I also asked for some additional items to checkout which were performed per my request. Couldn't be happier!
Dealer Replied: Hi Gerald, thank you for taking the time to share your feedback with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 10, 2023
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Response from the owner Replied: Hi Imran, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 10, 2023
Fast and efficient
Response from the owner Replied: Hi Luc, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 10, 2023
April, the Service Manager, and Cliff Ryan, the Service Consultant, made sure that I understood what was being repaired and why.
Google Review
- January 06, 2023
I have impossible expectations for dealers to meet when buying a car, because, unfortunately, I worked in this business. After selling only a couple hundred cars, I got out of the car sales gig, but the stench was hard to wash off. Now I'm very sensitive to even the slightest whiff of shady business...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 06, 2023
I just bought the car that I had been leasing, and David Guerra made the purchase super easy and non stressful! I?ve been a South Bay customer for over 10 years, and I?ll continue doing business with them for another 10 years!
Google Review
- January 06, 2023
Pablo was great inorder to take care of my car for first service.But I feel costing is too high being it is MB. If you can work on pricing part that would be great.
Response from the owner Replied: Hi Anuj, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 06, 2023
Jaqlyn the service advisor is top notch and friendly and very helpful for all our Mercedes Benz needs for our 2 Mercedes vehicles!!!! I will not go anywhere else! Very satisfying to deal with her, Jaqlyn mohl is the BEST!!!!!
Dealer Replied: Hi Tom, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 06, 2023
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of South Bay! Thank you!
Cars.com Review
- January 06, 2023
I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the...
Dealer Replied: Hello Julian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- January 05, 2023
Being my first experience purchasing a vehicle through a larger dealership, I can confirm that the experience was better than I could have imagined. The staff were kind and helpful. I am very happy with my new car. Emily and Mar were attentive and walked me through everything carefully and went...
Response from the owner Replied: Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 04, 2023
Bad, unprofessional experience. Many issues with our purchase. Good car but had an issue that said there was no problems. Moreover, purchased the cat on 12-9 and as of today 1-4-23 the dmv paperwork has not been submitted and we are driving with an expired registration because of this. Having...
Response from the owner Replied: Hi Michael, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 04, 2023
Great service with Juan. Ill definitely be coming back here in the future for my sprinter vans. Thank you, Juan!
Response from the owner Replied: Hi Samantha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Drive safe, and we'll see you on the road.
Cars.com Review
- January 04, 2023
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are...
Dealer Replied: Hello Jung, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 04, 2023
Best Mercedes ever! Julian was great he was very genuine and took the time to learn what I really wanted. Very satisfied with the service I highly recommend him!!
Cars.com Review
- January 04, 2023
I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .
Dealer Replied: Hi Georges, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 04, 2023
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are...
Response from the owner Replied: Hi Angie, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 03, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- January 03, 2023
I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 03, 2023
My sales man James was awesome, straight forward and great to work with as well as Allam in the finance department, I will being going back to purchase another vehicle with them in the future. Highly recommended!
Response from the owner Replied: Hi John, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. If you need more help, our team is available to talk -- safe travels!
Google Review
- January 03, 2023
The whole process took almost 4 hours. A little long would you not say also. However, everybody was extremely pleasant and polite and courteous and professional, but 4 hours is still too long.
Response from the owner Replied: Hi Robert, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- January 02, 2023
Excellent, Frank Perry was on top of my problem. He acted quickly and even replied - at length - to my text inquiry.
Response from the owner Replied: Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you have any further questions, please don't hesitate to reach out! Take care!
Google Review
- January 02, 2023
Same Sourial was incredible. Really enjoyed the entire experience. Sam I Am is the man!
Response from the owner Replied: Hi Sean, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2023
Excellent
Response from the owner Replied: Hi Camelia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 01, 2023
Monica made the transaction very easy as well as the finance department. We are extremely pleased with our new GLB250. Would come back to Thai dealer in the future. Thank you for making this purchase so easy for my wife and I.
Dealer Replied: Hi Brandon, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 31, 2022
Thanks for the fantastic service! Aly and the team are very professional and made it happen! Excellent place I recommend with 5 stars🥂
Response from the owner Replied: Hi Jack, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 31, 2022
As a first time owner of a certified perpendicular 300 GLC, I did feel as if my questions regarding a B1 service after fewer than 6,000 miles were driven on a newly certified MB. I received a phone call from from MB to inquire about my level of satisfaction with the service appointment. When I...
Dealer Replied: Hi Gennaro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 31, 2022
I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.
Dealer Replied: Hello Armando, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 31, 2022
Amilcar did an awesome job and everyone I encountered was very friendly. Will definitely comeback for anything my car needs.
Dealer Replied: Hello Claudia, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 30, 2022
My experience was nothing short of fantastic! Everyone was very professional, timely and made the car buying experience painless! I will definitely look to Southbay for my next vehicle purchase!!!!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 30, 2022
Jacqlyn Mohl is a pleasure to work with and my go to service advisor. Knowledgeable, professional, and top notch communication.
Response from the owner Replied: Hi Darren, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- December 30, 2022
I love doing business with Mercedes Benz of South Bay! Especially David Guerra, he?s been great at helping me lease cars , and he just helped me with the buyout of my lease!
Dealer Replied: Hi Judith, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- December 29, 2022
Mercedes Benz of South-bay is my favorite and most trusted place to take my car for maintenance/service. I don’t trust my car with anyone but them! I just recently had my vehicle serviced here and their service department is amazing! Emily was my service advisor and she is one of the best you can...
Response from the owner Replied: Hi Nique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 29, 2022
Response from the owner Replied: Hi Beverly, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 28, 2022
Southbay Mercedes should be the only store you buy your next car from. Jake and Ryad are both great guys, very professional and easy to deal with.
Response from the owner Replied: Hi Josh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- December 28, 2022
Chris Zielyk was extremely helpful; I took my car for loosing air from rear tire. Within 1.5 hours I had my car back with changed tire and ready to go. I appreciate the effort and supervision of Chris in getting the job done so fast on a Saturday and I was able to get to my appointment.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 28, 2022
Cliff is the best advisor. He is cool
Response from the owner Replied: Hello Jordan, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 27, 2022
I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all)....
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- December 27, 2022
i love Mercades-Benz South Bay they give the best service and they leave my car spotless, i love them !
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 27, 2022
They are not professionals, sellers are very dumb to speak and serve the client
Response from the owner Replied: Hello Jose, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- December 26, 2022
Good service!
Response from the owner Replied: Hi Yao thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 24, 2022
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of South Bay!
Google Review
- December 23, 2022
Been having my car serviced here for years. Sonia is definitely the BEST! She’s always attentive and helpful.
Response from the owner Replied: Stevie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- December 23, 2022
Amlicar service advisor knowledgeable and best, he is pro and knows what he is doing,
Dealer Replied: Hi Chinbat, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 22, 2022
Great experience
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Tammy! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 22, 2022
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- December 22, 2022
Customer service is always good. However, the loaner car experience was horrible. MB didn’t have any vehicles available so had to use Midway. Noticed inside was a little dirty but I was only going to have it for about 4 hrs. Went to the store & as I was putting my packages in the car I was able to...
Response from the owner Replied: Kenya, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- December 21, 2022
Loved the time spent and the attention to detail. I knew what I wanted- in a general- and walked away happy with a (new to me) MB SUV. Duvier was great.
Response from the owner Replied: Hi Darien, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 21, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Cars.com Review
- December 21, 2022
All the services and courses were satisfactory Thank you for helping me with language communication and kindness, especially because there is a Korean
Dealer Replied: Kyung, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 20, 2022
My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the...
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 20, 2022
This was a scheduled maintenance visit. Obtaining the appointment was easy and the service was completed earlier than planned. Christopher answered all of my questions and is very professional.
Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- December 19, 2022
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf...
Response from the owner Replied: Hi Jason, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- December 19, 2022
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf...
Dealer Replied: Jason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 18, 2022
Brought my car in for service and Pablo was my Advisor. My experience was excellent, they were friendly, quick and knowledgeable. Thank you!
Response from the owner Replied: Hi Joyce, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 17, 2022
No complaints. Everyone was very helpful and I am very pleased
Dealer Replied: Hi Anne, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 16, 2022
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of South Bay, we strive for excellence. Thank you for your business!
Google Review
- December 16, 2022
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of South Bay strives to provide a positive customer experience. Wishing you a great day!
Google Review
- December 15, 2022
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of South Bay so highly!
Google Review
- December 15, 2022
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 15, 2022
It was good and fast
Response from the owner Replied: Hi Jose, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- December 14, 2022
Response from the owner Replied: Hello Charles, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 14, 2022
I made a service appointment online with Mercedes Benz of South Bay easy enough, no technical issues. I had a major service done requiring me to leave my car overnight and get a loaner, which was also a pleasant transaction. I make these points because Covid has made it painfully difficult to take...
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 14, 2022
I recently purchased a GLC 300 and when I tell you MiKe Amos went above and beyond I'm so very grateful or him. Every one was very courteous. Thank you for the wonderful experience
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- December 14, 2022
I am sad to say it was a terrible experience. The agents are not welcoming. I’ve received service in the past and I was told the issue with my car would be resolved. In less than a year that turned out to be false and other issues arises. They didn’t want to take responsibility and want to extort...
Response from the owner Replied: Hi Mohammed, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- December 14, 2022
I would've given 5 stars however, I was not happy with the car loaner I was provided. When I made my appointment I requested a loaner for the days that my car will be servicing. The loaner that was given was not what I expected. I have been driving Mercedes and been with Mercedes South Bay for over...
Response from the owner Replied: Hi Rosie, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- December 14, 2022
Took my car in for service on emergency basis close to closing time with dead battery (Auto Club had jumped me.) While there, did Service B 80,000 service needed as well as new battery. First time working with Jacqlyn Mohl and will use her as advisor in the future. Very good about advising me of...
Dealer Replied: Hi Janice, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 13, 2022
This is an update to my purchasing process. Ryad was our sales representative and he was amazing. Very friendly and knowledgeable. He followed through on everything and made sure we were happy.
Response from the owner Replied: Hi Nick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2022
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- December 13, 2022
Response from the owner Replied: Such a great rating of Mercedes-Benz of South Bay! We really appreciate it; thank you!
Google Review
- December 13, 2022
Response from the owner Replied: Hi Jennifer, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 13, 2022
The service we received it was very helpful, very clear and definitely good serviceVery good team work everyone very nice and kindMerry Christmas to all you guys
Response from the owner Replied: Hi Miriam, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- December 13, 2022
Sales Person was very nice but loan officer was worst . Loan officer did not tell me anything important and ask me to sign.
Cars.com Review
- December 12, 2022
Very efficient and timely . Personal service and availability of courtesy car
Dealer Replied: Hi Jeffrey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2022
Ok this is a new review after my previous one. We finally received the title to the car we purchased, and the dealership got the name wrong AND they have the wrong zip code. This is very unprofessional. Now we have to fill out paperwork and go down to the dmv to take care of it. VERY disappointed.
Google Review
- December 12, 2022
They are the professional maintenance team. I had a back lamp problem but they replace it only 2 days completely.
Response from the owner Replied: Hello Maryvonne, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2022
It’s been such a great experience, originally I saw the car on Carfax and I asked if the car was still available, they responded to me right away, they called me next day and we scheduled an appointment for the next day. When I got at the dealership, Emily helped me all the way until she put the GLS...
Response from the owner Replied: Hi Noe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Google Review
- December 12, 2022
Amilcar took PERFECT care of me and had tremendous service . He is the reason I walked out of my appointment smiling ! He took such great care of me !
Response from the owner Replied: Hi Janarie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- December 11, 2022
good
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 11, 2022
I came in for an oil change. Got additionally a tire rotation and car wash + vacuum as a bonus. It took about an hour and a half from drop off to pick up. I worked on my laptop and sipped hot chocolate in the lounge meanwhile. There is a nice work station, WiFi and coffee bar.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- December 11, 2022
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of South Bay so highly!
Google Review
- December 10, 2022
Naomi Gutierrez offered excellent service! Best service adviser.
Response from the owner Replied: Hi Jenniffer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- December 10, 2022
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- December 10, 2022
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of South Bay. Thanks again!
Cars.com Review
- December 09, 2022
Repair on key driving component plus multi point inspection. Done throughly.
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.
Google Review
- December 09, 2022
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of South Bay so highly!
Google Review
- December 09, 2022
Car service was completed promptly as promised, however when I started the car to leave the dealership my dash displayed a 'service due' message. Had to wait another 30 minutes before they reset the computer.
Response from the owner Replied: Hello Cindy, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 09, 2022
Such a great experience! Hayes McMillan is a phenomenal salesman! I have went to him 3 times over the years and he never disappoints! Overall this location is awesome, plenty inventory to choose from and always going the extra mile!
Response from the owner Replied: Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- December 09, 2022
The job was down cleanly and thoroughly
Response from the owner Replied: Hello Bella, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- December 09, 2022
service writer denied I had a problem with my wiper blades. He refuse to have them checked by the service department, unless I paid $225.00. My receipt from last year indicated a two year guarantee on the blades & new battery I had purchased. An auto parts store will both sell & install Bosch blades...
Dealer Replied: Hello Nathan, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- December 08, 2022
Welcoming and friendly.
Response from the owner Replied: Hello Rose , thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 08, 2022
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of South Bay!
Google Review
- December 08, 2022
Excellent service. Vroom made buying my first car extra special and easy
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 08, 2022
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 08, 2022
5 starts to Duvier Vasquez excellent customer service.
Response from the owner Replied: Hi Alfonso, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 08, 2022
Frank was very communicative and helpful!
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cars.com Review
- December 08, 2022
I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He?s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!
Dealer Replied: Hello Crystal, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- December 07, 2022
Recall for front Axle Axle replaced, suspension work alignment performed. Very fast, quality service.
Dealer Replied: Hello Dennis, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- December 07, 2022
I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He’s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!
Dealer Replied: Hi Crystal, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 07, 2022
They were really helpful with answering all my questions and went into depth for better understanding
Response from the owner Replied: Hi Abigail, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2022
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- December 06, 2022
Dealer was pretty busy. I was able to get my vehicle service within the allotted time promised and on the go.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2022
Response from the owner Replied: Hello Arvind, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- December 05, 2022
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of South Bay! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- December 05, 2022
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- December 05, 2022
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 04, 2022
We were told it will take couple daysAfter dropping the car we were told that parts need to be ordered and that will take a few days for them to arrive.The question is this is a recall for certain car, how come the parts wasn’t ordered before giving us an appointment?Secondly. We had to waste almost...
Response from the owner Replied: Hi Ed, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- December 03, 2022
Quick fast and efficient eager to help always deliver thank you
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- December 03, 2022
We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.
Dealer Replied: Hi Carl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 02, 2022
Great service & best care.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2022
We received excellent service from Monika and everyone else was very friendly. We left happily with our new car. Thanks Monika!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2022
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of South Bay!
Google Review
- December 02, 2022
My issue was handle quickly. They kept me current on what was happening. The Customer Care Representative did a excellence job. (Naomi).
Response from the owner Replied: Hi Bruce, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 02, 2022
The service department is always professional and communicative. My repairs are done on time as promised. I drive many extra miles to bring my vans to Naomi.
Google Review
- December 01, 2022
Response from the owner Replied: Hello Lily, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 01, 2022
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- December 01, 2022
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of South Bay! We hope you'll consider us again in the future with your automotive needs!
Google Review
- November 30, 2022
Response from the owner Replied: Hi Shane, thank you for taking the time to share your feedback with us. We hope to see you soon!
Google Review
- November 30, 2022
The car came pack in mint condition the detail to making me feel like I have a new car.
Response from the owner Replied: Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- November 30, 2022
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 30, 2022
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- November 30, 2022
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- November 29, 2022
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- November 28, 2022
I have been to this dealership a number of ties and I love how they handle my needs. The service advisor really got the part quick and service was top notch. Thank you.
Response from the owner Replied: Hi Ruel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 28, 2022
(Translated by Google) The salesperson can't say the same price, and other sellers can negotiate the price.(Original)銷售人元說不二價，別家都可以議價。
Response from the owner Replied: Hello Paul, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- November 28, 2022
My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.
Dealer Replied: Hi Alicia, thank you for your kind review; we are happy to pass along your comments to Juan here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 27, 2022
We purchased a used car here and chose this dealership because we've purchased several cars from here before. I was expecting a good experience as before, but it wasn't exactly the same. I drove the car and the air conditioning didn't work, so I said we will purchase the car if they could fix that....
Response from the owner Replied: Hi Nick, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- November 27, 2022
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of South Bay so highly!
Cars.com Review
- November 27, 2022
Service advisor is always very accommodating, but I was told the wait would be 30 minutes when in fact it was an hour and 15 minutes.
Cars.com Review
- November 26, 2022
Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.
Dealer Replied: Hi Mohammad, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 25, 2022
They did the job efficiently and gave me a loaner for the 2 days they needed my car.
Dealer Replied: Hi Linda, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 25, 2022
Response from the owner Replied: Hi Tina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- November 24, 2022
Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 24, 2022
I loved the experience of buying my new GLB. My sales guy Mina is great. He does not rush anything and he gives the customer time to take their own conclusions. It’s much different than tear the other BMW and Audi dealer I’ve been before Mercedes. The finance department was not that great because...
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- November 24, 2022
My experience was professional prompt and Accommodating. The staff was attentive to all of my needs going over and beyond to make sure that I was happy with my loaner vehicle.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- November 24, 2022
Sonia and team did a great job getting me in and out for service. Everyone was kind at the dealership and did a good job on my car.
Response from the owner Replied: Hi Jasmine, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- November 23, 2022
Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- November 23, 2022
I absolutely love Mercedes-Benz of South Bay. Amilcar Mejia is the best Service Advisor EVER! He's on top of things and you will never feel like you are one of many (although I've seen all the service paperwork on his desk!) :)
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 23, 2022
This place is very reliable and really cares for their customers. I missed my appointment by a day and was still able to squeeze me in despite the busy day. Jacky was outstanding in getting my GLE serviced and made sure it was ready the moment she estimated it did. Definitely will be coming back again.
Response from the owner Replied: Hi Peter, thank you for your kind review; we are happy to pass along your comments to Jacky here at Mercedes-Benz of South Bay! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- November 23, 2022
Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.
Dealer Replied: Hello Young, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 23, 2022
My experience with the service department has always been excellent.
Dealer Replied: Hi Beth, We're so happy we were able to help you out! Feel free to stop by if you ever need any more help.
Google Review
- November 22, 2022
Nice Service!
Response from the owner Replied: Hello, We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of South Bay
Cars.com Review
- November 22, 2022
quick and easy very little waiting nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Dealer Replied: Hello Chris, thank you for the high star rating! If you ever need help, just give us a call. Happy motoring.
Google Review
- November 22, 2022
Great place to purchase a car
Response from the owner Replied: Hi Michael, thank you so much for your positive comments about Mercedes-Benz of South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- November 22, 2022
they delivered the car to me and explained all the new features.
Dealer Replied: Hi Susan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 21, 2022
Great experience. My only issue is. I was told repairs may take a week more.
Dealer Replied: Hi, we appreciate you taking the time to leave us a response, Ernest! If you need more help, our team is available to talk -- safe travels!
Google Review
- November 21, 2022
The service was excellent.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- November 21, 2022
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- November 21, 2022
Staff was attentive and friendly. We visited for service. Cliff was our service advisor. He did a good job at explaining what was required for our maintenance. Rebecca at the cashiers desk was also very nice and friendly.
Response from the owner Replied: Hi Kenny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2022
I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- November 21, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- November 20, 2022
Emily Solis at client service was very helpful, informative right from the beginning. She was very good at giving constant updates and also looked up relevant recalls for the vehicle. The technicians were knowlegdeable and were able to find the problem right away, which other mechanics took days and...
Response from the owner Replied: Hello, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 20, 2022
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- November 20, 2022
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of South Bay, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- November 20, 2022
Response from the owner Replied: Hello and thank you for taking the time to review us. We take our reviews very seriously. If you are willing, please reach out to us at (310) 513-5300 so we can understand what led to this low star-rating. We hope to hear from you very soon.
Google Review
- November 19, 2022
My husband and me been with South Bay Mercedes’ sense 2008 before he passed away in 2011 . Sonia have been my service advisor sense than and I love her customer service and the well manner welcoming she is the perfect person for the company I love her thank you Sonia for being here when I need you...
Response from the owner Replied: Hello Flossie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- November 18, 2022
I needed service and was able to secure an appointment the next day. There was virtually no waiting time once I arrived and the service was done the same done. Very satisfied.
Dealer Replied: Hi Theresa, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 18, 2022
Karol was professional in helping me with my deal.
Dealer Replied: Hi Richard, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 18, 2022
I bought my car here and I can honestly say the customer service was exceptional. I’ve had really bad past dealership experiences but this is one I will never forget. I will for sure bring all my family here with Monika . She will go out her way to give you the car that you want no matter the...
Response from the owner Replied: Hello Dayanna , thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 18, 2022
Emily Solis listened to me and explained everything to me. She helped me to do my repairs and servicing over time as my funds are limited.
Dealer Replied: Hi Thomas, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 18, 2022
My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This...
Dealer Replied: Hi Velma, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 17, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- November 17, 2022
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- November 17, 2022
Sonia is attentive and assertive. I'm glad she is my service representative.Thanks, Sonia for an outstanding job!Roberta
Response from the owner Replied: Hello Perkins, We are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2022
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of South Bay! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Cars.com Review
- November 16, 2022
Ashley went above and beyond for me even after closing hours she was overly helpful and she still communicates with me. Excellent customer service
Dealer Replied: Hello Shadai, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- November 15, 2022
Precise work done and professional courtesy provided.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 15, 2022
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of South Bay!
Google Review
- November 15, 2022
Great communication, tailored customer service. Despite being busy on a Friday, Jacqlyn made sure we were taken care of and kept us updated via text. Despite not all issues being addressed due to inability to replicate by the techs, the experience was overall smooth with no major complaint. MBSB has...
Response from the owner Replied: Hi Kevin, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.
Google Review
- November 14, 2022
The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service.
Response from the owner Replied: Hi Amber, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- November 14, 2022
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- November 12, 2022
Great dealership. I had my car serviced here. They made sure I had a ride to and from the dealership and kept me up to date on my service status throughout the day. Cliff Bryan made my day easy and seamless!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 10, 2022
I always receive excellent service from Almicar at Mercedes Benz of South Bay.
Response from the owner Replied: Hi, we are so happy to read such a great review about Mercedes-Benz of South Bay! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- November 09, 2022
The sales person was very professional and helped me select the perfect call. The finance department was extremely helpful! I have bought several cars over the years!
Dealer Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Google Review
- November 09, 2022
We were not very happy with what was promised and given wrong info not pertaining to vehicle purchased.
Response from the owner Replied: Hello Leo, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 09, 2022
Mercedes is the best car ever. The people are helpful and answer all questions. They take good care of there customer with fresh donuts and fresh coffee while they are waiting.
Response from the owner Replied: Hello Yeliz, thank you for taking the time to let us know about your experience! If you have any further needs or questions, please give us a call. We're always happy to help!
Google Review
- November 07, 2022
A friend just recently told me her awful experienced with the service she received from your service dept. Told her the same bad experience I had before. It’s been a while, and I have been taking my car somewhere else even though you are near.
Response from the owner Replied: Hi Rolacan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 07, 2022
Everything was taken care of on my Mercedes that needed to be fixed.Excellent service from Juan and the other staff at Mercedes South Bay
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 07, 2022
Juan was my service advisor and I received excellent customer service. The overall experience was top notch. He answered all my questions and always got back to me promptly. He set up Lyft transportation and I didn’t have to worry about anything. I was very pleased and satisfied with the whole...
Response from the owner Replied: Hi Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Google Review
- November 06, 2022
I have been taking my MBZs to this dealer for 30 years. Their service has never been great. every time, the so called service advisor always made a bunch of recommendations that would have cost couple thousands each time. e.g. to replace a plastic bottle that holds the window wiping fluid quoted...
Google Review
- November 06, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- November 05, 2022
In the past I have found car buying to be a confusing, frustrating experience, but I truly had a wonderful experience at South Bay Mercedes-Benz.From the top down Dan Turner the sales manager worked with me for months to find me the perfect car, along with my incredible salesman Keith Cambra.Once...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- November 05, 2022
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- November 05, 2022
I got a good deal here. My salesperson really helped me. Thank you Mercedes-Benz of South Bay. My next car will be here again for sure.
Google Review
- November 05, 2022
My service technician was awesome. Mr. Frank Perri so attentive, follow up, communicated all details to me.
Response from the owner Replied: Hi Lanear, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 04, 2022
Horrible dealer with horrible customer service. After this dealer serviced my vehicle I took it elsewhere for a second opinion and found out that issues still remained with the vehicle. I called my representative Naomi and 4 weeks have gone by with no response. I spoke with the weirdo Director Dave...
Response from the owner Replied: Hi Lia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 03, 2022
Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 03, 2022
I schedule my vehicle for a tune-up and 3 other issues were identified. My service advisor informed that all 3 issues were still under warranty. I was so relieved and happy to get my car back when promised.
Response from the owner Replied: Hi Rosalie, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 03, 2022
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- November 03, 2022
Emily was amazing!! . She was very Honest and helpful. Her customer service skills are impeccable. I highly recommend her.
Response from the owner Replied: Hi Sina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- November 02, 2022
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 02, 2022
Great service! They have been taking care of my GLK since 2013 and always do an amazing job.
Response from the owner Replied: John, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 01, 2022
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- November 01, 2022
Response from the owner Replied: Hi Lissette, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Yelp Review
- November 01, 2022
My car had a problem with the timing chain it took them almost 3 weeks to complete when my car first got to the dealer for repair I was told the my car needed new tires an alignment and I said no I'll deal with that later just check the noise on the engine and he said ok. Later that day he called me...
Cars.com Review
- November 01, 2022
Sonia Gonzalez was amazing. Excellent customer service.
Dealer Replied: Hi Dianne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- November 01, 2022
price is higher than other locations. my service provider was nice and professional
Cars.com Review
- October 31, 2022
Emily was amazing. My car was done and I received a video showing me work completed
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2022
I have always had pleasant experiences every time I take my vehicle in to Mercedes-Benz of South Bay. My service advisor and others that I have had to deal with have always been pleasant, courteous, and professional.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 31, 2022
Customer service is Excellent. Emily Solis was very helpful and did an excellent follow up.
Dealer Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- October 31, 2022
My Service Rep, Sonya, was professional, pleasant, concerned, and accommodating. I highly recommend Mercedes Benz, Southbay Service Department.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- October 30, 2022
Best place to take my W211 E320 CDI
Response from the owner Replied: Hi Roosevelt, we are so happy to read such a great review about Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2022
Response from the owner Replied: Hello, we would appreciate the opportunity to speak with you about the customer experience you had with us that resulted in a poorly-rated review. Please stop by or contact us at (310) 513-5300. We hope to hear from you.
Google Review
- October 29, 2022
Response from the owner Replied: Hi, thank you for your review. We strive to deliver a consistently positive customer experience and regret to see this negative rating. We would like to address your specific concerns and strongly encourage you to contact us please at (310) 513-5300. We look forward to speaking with you soon.
Google Review
- October 29, 2022
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- October 29, 2022
Juan Raymundo is fabulous! He is sincere, attentive, polite, hard-working and was a 100% joy to work with at your dealership.
Response from the owner Replied: Hi Bonnie, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Google Review
- October 29, 2022
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- October 28, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 28, 2022
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- October 28, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 28, 2022
Always Great Service when I need service or anything related to my Mercedes. The staff here really goes above and beyond and treat their customers like family :)
Response from the owner Replied: Hi Eileen, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 28, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 28, 2022
Definitely a great dealer with a nice facility for both service and sales (nice amenities while you wait and lots of AMG swag in the shop…personally love it because I have a 2019 E53 AMG cabrio). Juan Raymundo communicated very clearly with me about path forward for my E53 recall repair and is...
Response from the owner Replied: Hi Kyle! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2022
I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition. I got a headache .
Response from the owner Replied: Lucero, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- October 27, 2022
On time very attentive and precise about what they have to do with the car repair .
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 27, 2022
Serviced my S65 with Cliff he was very professional and honest about the repairs that had to be done. Definitely worth the drive from SD as I know my car is in good hands.
Response from the owner Replied: James, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2022
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- October 27, 2022
My experience was good no complaints .
Response from the owner Replied: Hi Jai, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- October 26, 2022
Very good service my service advisor was amilacar Mejia . Done a complete check over on my car . Thank you Southbay Mercedes Benz for a great service
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 26, 2022
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (310) 513-5300 so we can assist you further.
Google Review
- October 26, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 26, 2022
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- October 26, 2022
Ronell, Jacob, and Ashley were awesome. Everything was well until it came to the finance department. We were at the end of signing paper work until someone from finance had to use the sales person to let me know what was going on. Had to drive 2 times for finance to let me know we would need more DP...
Response from the owner Replied: Hi William, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 26, 2022
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Cars.com Review
- October 25, 2022
I have driven 5 MB vehicles: 3 leased and 2 purchased. I appreciate how the team values their customer's time. As an informed consumer, father of 3, and busy executive, time is extremely valuable. Getting in and out quickly when transacting business is a key reason why I'm a MBZ customer. THank you...
Dealer Replied: Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- October 24, 2022
Our company has been bringing our fleet of 30 vans to Naomi at MB of South Bay for a couple of years now. The service she and her staff have performed for us has been exceptional. I highly recommend them if you are in need of repairs for your vehicle.
Response from the owner Replied: Kyle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2022
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- October 24, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 24, 2022
Response from the owner Replied: Hi Eddie, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 24, 2022
Amazing buying experience. We love our new GLS. It took 8 months to arrive but our salesman, Cordell, kept us apprised the whole way. Best car buying experience I have ever had
Response from the owner Replied: Hi Chris, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 24, 2022
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2022
Jacquelyn & Tanner are amazing!...World class service!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- October 23, 2022
I had a great experience buying a GLS450. The awesome salesman called Vroom was so professional, helpful and patient. I highly recommend buying your new or pre-owned Mercedes here (and they even have lots of bmws, Aston Martin and other awesome cars). Definitely, call them and ask for Vroom - he is...
Response from the owner Replied: Hello Koz! Thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Google Review
- October 23, 2022
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Yelp Review
- October 23, 2022
I had a great experience buying a GLS450. The awesome salesman called Vroom was so professional, helpful and patient. I highly recommend buying your new or pre-owned Mercedes here (and they even have lots of bmws, Aston Martin and other awesome cars). Definitely, call them and ask for Vroom - he is...
Google Review
- October 23, 2022
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- October 23, 2022
Response from the owner Replied: Hi Gustavo, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 23, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 23, 2022
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Cars.com Review
- October 22, 2022
Jacky always makes sure that I?m in and out quick and that my car baby is always well taken care off
Dealer Replied: Hi Dirk, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- October 22, 2022
I like this dealership because they value your time and provide excellent customer service.
Dealer Replied: Hi Hedda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 21, 2022
My car was due for the A service. I had an expired coupon for 10% discount which was honored by my service counselor Brad Parker. Brad was very concerned that I got my car within the promised scheduled time which was much appreciated. My C 300 was given a thorough checkup and everything was in good...
Response from the owner Replied: Hi Glenda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 21, 2022
My wife and I went to the Dealership to look at E class cars. We were greeted by a sales person (Cordell) who was very friendly and did not apply any pressure. He patiently answered our many questions and, upon or request, showed us other models so we could feel comfortable that the E class was...
Response from the owner Replied: Andy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 21, 2022
Response from the owner Replied: Hi Jay, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- October 21, 2022
From check-in with Natalie until drive off in my freshly-serviced vehicle, the experience was most memorable.Natalie is the consummate professional - professionally warm, knowledgeable, and attentive.The comfy lobby atmosphere, along with every service employee encountered, made for another great...
Response from the owner Replied: Hi Terri, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- October 21, 2022
Frank P ?at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!
Dealer Replied: Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 21, 2022
Booked an appointment 2 weeks ago so that I can drop off my vehicle and have a loaner car. Was told I was unable to get a loaner since my service would take less than an hour. Ended up taking almost 3 hours and I wasted my entire morning sitting there.
Response from the owner Replied: Hi Alex, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 21, 2022
Excellent experience. My service provider, Paul B. was awesome. Explained every detail of my scheduled service and had the car ready to go at the time promised. The dealership gets an A+ for cleanliness, customer service, and excellent coffee.
Response from the owner Replied: Hi Dale, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Cars.com Review
- October 20, 2022
Mr. Frank Perri is an asset to Southbay Mercedes Dealership. He is professional, efficient, courteous and very knowledgeable. He made servicing my car a pleasant experience.
Dealer Replied: Hi Paramjit, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 20, 2022
Naomi as service rep was great. I have had poor communication with other service rep and service manager on simple things such as trying to find out if my car was ready to pick up. Ask for Naomi
Dealer Replied: Hi James, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- October 20, 2022
Great customer service they did their best to get me out of there in a timely manner
Dealer Replied: Hi Alexis, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 20, 2022
My B3 service went smoothly. I had a courtesy Lyft service to my home and back to the dealership to pick up my car. Truly appreciate it.
Dealer Replied: Hi Evelyn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 20, 2022
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of South Bay. If there is anything else we can do for you, please don't hesitate to let us know (310) 513-5300. Have a great one!
Google Review
- October 20, 2022
Excellent Customer Service. I'm so happy I choose Mercedes-Benz of South Bay to service my Benz SUV.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 20, 2022
Response from the owner Replied: Thank you for rating us. If you are willing, please contact us directly at (310) 513-5300 so that we may discuss your customer experience in detail. We look forward to hearing from you.
Google Review
- October 20, 2022
Just bought a 2022 GLE63S from Sourh Bay Mercedes. Salesperson was great. The car had to be shipped to my house. I prepaid the entire amount and it took almost one week after I prepaid in full for the dealer to release the car to the shipper. When I received the car it had only 7 miles worth of gas...
Response from the owner Replied: Hi Mark, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 20, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Cars.com Review
- October 19, 2022
Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs
Dealer Replied: Hi Anita, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 19, 2022
Good job and quality work..clean and friendly facility..short wait time and professional people
Dealer Replied: Hi Darrell, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 19, 2022
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- October 19, 2022
Good customer service. My sales agent was friendly, flexible, respectful of my time and was very transparent.
Response from the owner Replied: Hi Kimberly, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 19, 2022
it was the best service in my more than 10 years service with Mercedes
Response from the owner Replied: Hi Kim, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 18, 2022
I love Mercedes of Southbay. The customer service is impeccable. They treat you like your special and appreciated. April Stewart ( manager) and Emily are the best , they never disappoint. I give the service 10 stars if applicable.
Response from the owner Replied: Hi April, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 17, 2022
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- October 17, 2022
The advisor, Mr. Frank Perri is very professional and caring and makes the service to the next level. Also, the technicians and foreman are doing a high standers job.
Response from the owner Replied: Hi Kasra, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- October 17, 2022
Service Rep, Frank Perri is AWESOME AND THE GOLD STANDARD
Response from the owner Replied: Hi kerman, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- October 17, 2022
I had a problem with my A220 on 405 on Friday night and had no choice but pull off the freeway. SouthBay Mercedes Benz service was closing but still helped me with no appointment and even assisted with a loaner. The support I received was excellent and Christopher Zielyk your communication was...
Dealer Replied: Hello Lorri, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- October 17, 2022
Frank Perri excellent and exceptional overall service
Dealer Replied: Hello Naveed, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 17, 2022
excellent service
Response from the owner Replied: Hi Cecilia, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 17, 2022
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- October 16, 2022
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of South Bay. Thanks again!
Cars.com Review
- October 16, 2022
I have 2 Mercedes Benz dealerships near my house. One location is downtown LA and the other is Beverly Hills. Mercedes Benz of South Bay is about 40 mins away from my home, but they are the best dealership in Los Angeles.
Dealer Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Cars.com Review
- October 16, 2022
Did not repair my wireless charging pad after I told them it made a loud noise. I was told the software was updated and was asked to send video of noise. My car was at the dealer for a long time and I wish all items were repaired while there as requested. I do not want to go without my new GLE53...
Dealer Replied: Hello Jacqueline, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 15, 2022
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of South Bay! Take care!
Cars.com Review
- October 15, 2022
The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and...
Dealer Replied: Hello Jaeho, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- October 15, 2022
the service writer was professional , friendly and knowledgeable. they were our of loaner cars, but they got me a free rental. car was fixed and returned clean.
Dealer Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Cars.com Review
- October 15, 2022
RAYMUNDO, JUAN IS A BEST SERVICE ADVISOR .VERY GOOD CUSTOMER SERVICE. CUSTOMER SERVICE IS 7 STARS.
Google Review
- October 14, 2022
Response from the owner Replied: Hi, we are disappointed to see this low rating. Please contact us directly at (310) 513-5300, and we will do our best to make the situation right. We hope to hear from you soon.
Google Review
- October 14, 2022
Emily and Jackie are consistently professional, communicative and thoroughly addressed my MANY questions. Always a pleasure to work with them!
Response from the owner Replied: Hi Jeannine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 13, 2022
Service was performed on time with good communication.
Dealer Replied: Hello Richard, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 13, 2022
During the service process, the technician sent video and audio and it was good that I was able to understand the content. It's just that every time, I can't get notice about the completion of the service. Closing time is approaching and when I call service advisor because I'm worried, it's always...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 13, 2022
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- October 13, 2022
Always professional and reliable servicing.
Response from the owner Replied: Hi Adam, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 13, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 13, 2022
Very helpful services staff and problem was corrected
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 13, 2022
My husband and I went in to purchase a vehicle and their service was exceptional, The Sales agents Florentino was amazing and I recommend visiting this location
Response from the owner Replied: Hello Shantel! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- October 13, 2022
Excellent service and helpful service department. I?d definitely recommend serving your car here at Southbay Mercedez Autonation!
Dealer Replied: Hello Natalie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 13, 2022
Ryan was the one who helped us with getting my car. He was very helpful and knowledgeable about a variety of cars. He made car buying extremely easy when that could be the most stressful part. 10/10 would come back to him for my next car!
Response from the owner Replied: Hi Marissa, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 13, 2022
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of South Bay! Please don't hesitate to give us a call if we can assist you further! Take care.
Cars.com Review
- October 13, 2022
Excellent Service, done on time, no problem, thank you very much Pablo
Dealer Replied: Hello Bassam, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 12, 2022
Amilcar is The best Customer service advisor , he is knowledgeable courteous and will go out of his way to make sure the customer has a great service experience.
Response from the owner Replied: Hi Ray, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- October 11, 2022
I got an oil change for my BMW at Mercedes because it?s under the Autonation umbrella and a lot closer in location for me. I had to wait on them to order the part but once it arrived, the service was rapid. Great service, very quick and no issues. Thanks Pablo and team!
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 11, 2022
Response from the owner Replied: Hi Andrea, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 11, 2022
Advised me of recalls I was unaware of and repaired them at no charge. Treated well as if I was a paying client
Dealer Replied: Hi Ronald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- October 11, 2022
Sonia always does a great job and always follows through on the service
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 10, 2022
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- October 10, 2022
Response from the owner Replied: Hello Kathy! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 10, 2022
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- October 10, 2022
Jacky is an excellent consultant I always goes for, every time she explained to me clearly about the issues of my car. She is nice and efficient communicated.
Response from the owner Replied: Hi Han, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you need more help, our team is available to talk -- safe travels!
Google Review
- October 10, 2022
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- October 10, 2022
Thank You Sonia Gonzales ! Mercedes Benz South Bay..wonderful service and keep me always in update.
Response from the owner Replied: Hello Hugo, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2022
Professional and fairly quick service
Response from the owner Replied: Rakhshanda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2022
Friendly staff and great customer service
Response from the owner Replied: Hi Duke, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 09, 2022
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- October 09, 2022
My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!!Every time in the past when I’ve dropped off my car for service no one smiles and you get...
Response from the owner Replied: Antonio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2022
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of South Bay! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- October 08, 2022
I would give a negative star if possible. I have ordered a set of duplicate keys from this dealership with the expected turn around time of 3-5 days. I understand transit times with packages and I am not complaining about the wait; however I am complaining about how no one calls you back from this...
Response from the owner Replied: Hi David, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 07, 2022
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- October 07, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- October 07, 2022
The salesman HAYES MCMILLAN is absolutely AMAZING! He has gone above and beyond to make sure I was satisfied with my deal. Best customer service I’ve ever had from a dealership.
Response from the owner Replied: Hello Pier, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 06, 2022
I got the worst experience ever from this dealer shop. I visited them for test driving of GLS 450. But the sales person: Zulma Chinchilla didn't show up. Her co-worker tried to help me. Of course, he didn't have any information about my visit. I needed to explain again about why I was there that...
Response from the owner Replied: Hi Joe, thank you for taking the time to leave us feedback. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 06, 2022
My service advisor, Jacqlyn Mohl, was awesome and the service was quick! This was my best experience with a service advisor at Mercedes to date!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 06, 2022
This was my second purchase, but definitely not my last. I was just looking around at GLE’s and had no intention of getting a car that day. I had my daughter and 6 yr old grandson with me. We met Cordell, whom I told at our initial meeting I do NOT want to be followed around. He honored my...
Response from the owner Replied: Hi Gail, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 06, 2022
Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs
Response from the owner Replied: Hello Anita, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 05, 2022
Emily was my service advisor and she has great customer service.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 05, 2022
Overall these people are pleasant. However, they seem to have an issues with removing your name or completing DMV information for transfer of title/ownership. Example: I've purchased 3 new vehicles (not used) from them and I've received "Toll Road" charges totaling over $1k (I don't use toll roads)....
Response from the owner Replied: Hi Gilbert, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 05, 2022
Response from the owner Replied: Hello Isiah, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
Google Review
- October 05, 2022
Great customer service and attention to detail from Frank Pirri and the team at South Bay Mercedes. My vehicle was ready when promised and I was kept up to date during the service.
Response from the owner Replied: Hi David, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 05, 2022
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of South Bay!
Google Review
- October 04, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- October 04, 2022
First and foremost I was impressed with how clean Mercedes Benz of South Bay was. Their service area was free of any garbage or unsightly oil stains on the driveway that I’ve seen at other dealerships There were many MBZ vehicles lined up for service & the person that helped me, Juan, was very...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 04, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- October 04, 2022
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- October 03, 2022
My service advisor, Jacqlyn Mohl, always takes excellent care of me and makes it a fun appointment.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2022
Response from the owner Replied: We take all of our reviews seriously, and would like an opportunity to turn your customer experience around. Could you please reach out to us directly at (310) 513-5300? We do hope to hear from you.
Google Review
- October 03, 2022
Very poor communication ,We did atempt to talk to manager on service, on this newly MBZ that we just paid in full till Oct 19 , and did not get any respond, even thow we try three times all was unanswerd ,
Response from the owner Replied: Hi Nate, thank you for taking the time to leave us feedback. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- October 02, 2022
I made an appointment 1 week in advance at 8am on 9/28/2022. Brad P. said 1 day. I never heard back from Brad P. I had to follow up with Brad P. I picked up my car on 10/1/2022. Brad P. let me know that an appointment means nothing in terms of when my car would be serviced. PATHETIC
Google Review
- October 02, 2022
Got my GLE AMG here at South Bay Mercedes'! Employees are great and helpful!! Been looking for a great car with amazing prices for a while now and so glad I came here. So happy with my purchase!
Response from the owner Replied: Hi Kattie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 02, 2022
The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years.Once I told them I feel offended by their request and was...
Response from the owner Replied: Hi Jaeho, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- September 30, 2022
Accurate and efficient. Honest and trustworthy. Extremely fair. Technician Brad Parker is to be commended for his outstanding service and his over and beyond commitment to customer satisfaction.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 29, 2022
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- September 29, 2022
Came in to replace a run-flat tire that was leaking air. Not really sure how the dealer came up with the adjusted warranty replacement price, but the car had about 5K on the tire and the tire came with a 70K mileage wear indicator.The car was driven out of the dealership and when I got home, the...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (310) 513-5300. We would appreciate the chance to turn your experience around.
Google Review
- September 29, 2022
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- September 29, 2022
Response from the owner Replied: We love stars! Thanks so much!
Cars.com Review
- September 28, 2022
had a great experience with Sam in Sales and Takeo in Finance. Thanks to them, I got a great deal on a 2020 C Class.
Dealer Replied: Hi Sajjad, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 28, 2022
Tonaiya and Dave were very helpful
Response from the owner Replied: Hi Harrison, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Yelp Review
- September 28, 2022
Worst Mercedes dealer. Screwed me over big time. Definitely not recommending this dear. Go to another one.
Google Review
- September 28, 2022
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- September 26, 2022
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- September 26, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- September 26, 2022
The Mercedes Dealership in Torrance has consistently given the best customer service since I started driving with them in 2013. Naomi helped me out this time because I was picking up an RV for my boss. Our situation was a bit more complicated but she offered solutions to every problem that arose!...
Response from the owner Replied: Hello Rachel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 26, 2022
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- September 26, 2022
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 26, 2022
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of South Bay! Take care!
Google Review
- September 24, 2022
This review is based solely on the service department.....the sales department gets 5 stars! I bought a brand new AMG and 2 weeks later my brakes started squeaking and then a week later "squealing". I brought it in for service and my service department rep was very nice at first...as a nearly 2 week...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- September 24, 2022
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Yelp Review
- September 24, 2022
This review is based solely on the service department.....the sales department gets 5 stars! I bought a brand new AMG and 2 weeks later my brakes started squeaking and then a week later "squealing". I brought it in for service and my service department rep was very nice at first...as a nearly 2 week...
Google Review
- September 23, 2022
Response from the owner Replied: Hi, we'd like to ensure your next visit is 5 stars. Please reach out to us directly at (310) 513-5300 to discuss your rating. We hope to hear from you.
Google Review
- September 23, 2022
Good service and friendly. Have been coming here for a few years now. Very helpful for my yearly car check-ups.
Response from the owner Replied: Hi Noi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 23, 2022
Horrible customer service with the designated Service Advisor.
Response from the owner Replied: Hi Stuart, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 23, 2022
I moved here from LA and this was my first experience with this dealership. Emily my service advisor was amazing!!! She was professional and efficient. She got me a loaner and apologized it would take longer than expected. My car was washed perfectly and Emily kept me updated each step of the way....
Response from the owner Replied: Hi Lisa, it is great to read such wonderful comments about your experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 22, 2022
Response from the owner Replied: Hi Donna, thank you for the high star rating! We hope you have a great day!
Cars.com Review
- September 22, 2022
My salesman Riyadh and THE finance team (JAKE and Alam) did their best to get me approved and put me in the family car of my dreams. did their best to get me top price for my trade. they aced it. Great experience after being treated badly by your competitors.
Cars.com Review
- September 21, 2022
Friendly service representative. Car was towed in. After car was assessed . I was called and apprised of repairs and replaced 2 tires.
Dealer Replied: Hi Dana, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 21, 2022
Great experience with Emily and the MB service team! I had some repairs to my ML400 and some routine service. Nice work on both! Also, had my ML350 for recall work which was performed timely and efficiently.
Dealer Replied: Hi George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- September 21, 2022
Natalie Duncan was professional and very friendly and was responsive to questions and comments. Vehicle was left clean and washed and the Waiting room is comfortable and well stocked with coffee and water. Overall satisfied although it is a very busy location.
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 21, 2022
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Cars.com Review
- September 21, 2022
Great place very friendly customer service my sales man was great and gave me a great offer.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- September 21, 2022
TERRIBLE EXPERIENCE!  Car was brought in for diagnoses and despite it already being more than a week, the advisor can't be reached to discuss the path to get the fix done.  Multiple voicemails have been left over the course of more than a week and no return calls.  YOU HAVE TO CHASE YOUR ADVISOR....
Google Review
- September 20, 2022
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- September 19, 2022
Great experience. Just bought my C43 AMG here. After my many trips to different dealerships all over LA and OC, I can confidently say my two experience at Mercedes South Bay were the best. I was very well treated even when they didn't know whether I was going to buy the car from them in that time...
Response from the owner Replied: Hi Nathan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 19, 2022
My service advisor, Naomi was attentive and consistently provide excellent service . I am very pleased with her wonderful and professionalism.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 19, 2022
Frank Perri is amazing. I enjoy being a client of his very much. He makes the process easy and understandable Frank is always looking out for his clients. Thank you for your customer service Frank and for taking car of my vehicle. I appreciate you.
Response from the owner Replied: Hello there! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- September 19, 2022
Do not buy from this Mercedes. Purchased a $95k msrp GLS 450 and the windshield was scraped from a defective windshield wiper that scratched the glass.  It was literally a few days from driving off the lot when his happened.  They would not replace it.  Definetly lost my business and anyone else I...
Google Review
- September 19, 2022
Wonderful, low pressure, car buying experience, everyone was extremely knowledgeable and professional. Will definitely be going back for my next purchase.
Response from the owner Replied: Hello Joi, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 18, 2022
I was scheduled an appointment by Jerome to come in for a vehicle I inquired about online. Upon my arrival, I learned he scheduled an appointment with someone else for the same time apparently for the exact same vehicle. He basically pushed me off to his coworker Hayes. Long story short, it was...
Response from the owner Replied: Hi Temeka, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- September 18, 2022
The only reason Mercedes-Benz of South Bay receives a 4 star is the exorbitant prices. The schedule B maintenance was very expensive.
Response from the owner Replied: Hi Kimberly, thank you very much for sharing these comments. If you would be willing to give us another chance in the future, please reach out to our General Manager at (310) 513-5300. We would appreciate the chance to turn your experience around.
Cars.com Review
- September 17, 2022
Worst Mercedes dealership ever. Service advisor try to scam me for $1000 fro Factory recall. I wanted 2 weeks for my car to be fixed. Never buy any cars from this dealership
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- September 16, 2022
I hesitated to write a review because I have been so utterly and completely disgusted with this dealership. Initial contact was great but since my purchase of a C300 literally every area of the transaction, zero availability from sales, finance and service. Made an appointment for service but when I...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 16, 2022
First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- September 15, 2022
When I was just looking and deciding what car I even wanted, Hayes was patient with me and took the time to show me different models. I looked at other dealerships and decided I wanted a Mercedes. I scheduled a time with Hayes and everything went smoothly. After my purchase, I have come back with...
Response from the owner Replied: Hi Peggie, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future. Take care!
Google Review
- September 15, 2022
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- September 15, 2022
Team was very busy but remained attentive and kind.
Response from the owner Replied: Hi Kirby, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 15, 2022
Ashley was super helpful in finding me the exact vehicle I wanted. The entire process was very quick and easy. Highly recommend Mercedes of South Bay!
Response from the owner Replied: Hi Omer, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- September 15, 2022
Naomi was a great & very helpful service agent!Very class & clean atmosphere as overall.
Response from the owner Replied: Hi Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 14, 2022
Honestly, super disappointed in this dealership's service department (not the service team doing the labor - they were great. But my service advisor and their managers left A LOT to be desired). This was the worst experience I have ever had going to get service completed on a vehicle. They got me in...
Response from the owner Replied: Hi Merrisa, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- September 14, 2022
We did not plan to buy the car so quickly. Was shopping around several brands. But the representative gave us very good demonstration about the car and offer is good.
Dealer Replied: Hi Yunqi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 13, 2022
Great overall experience! Vroom sold me my car and couldn't be happier. Great customer service. Thank you!
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 13, 2022
(Translated by Google) The staff, especially ours, are women, and they help out just like their own work ^*^(Original)직원들 특히 우리 담당이 여자분 인데 자기일처럼 넘 잘 도와죠요^*^
Response from the owner Replied: Hi Diana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- September 13, 2022
I came in to buy a car for my daughter. First off I had an appointment waited over 45 minutes and I guess there was a mix up with who my appointment was with. Not a big deal but I should've took that as a warning to leave. My daughter liked the car though so we decided to move forward even though I...
Google Review
- September 12, 2022
Roadside assistance helped me get to MB South Bay, which accepted my car as a walk-in. Sonia efficiently and kindly assisted me, and it took half the estimated time to complete the work! I highly recommend the MB South Bay Service Department!
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 12, 2022
I had an issue with my new 2021 AMG GLE 53 SUV. it stopped in the middle of the road and wouldn't move. even though i had a bad experience with the Mercedes Assist and took 3 hours to get a tow, Frank at the dealership was extremely helpful.since these models have EQ boost and that's new tech in...
Response from the owner Replied: Qadir, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 12, 2022
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of South Bay! We love to see such great feedback! Kindest regards.
Google Review
- September 12, 2022
My car was service last week and that was satisfactory up to the time had to pick it up. The car was ready for pickup and I paid for it and was told it would be right up front shortly. Well, it wasn't they could find the keys.. An hour still no keys found. the communication between the mechanic the...
Response from the owner Replied: Hi Christina, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- September 12, 2022
Emily was great!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 12, 2022
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 12, 2022
My visit to your office was very enjoyable I love the attention to detail and the Video update the ride home, even though it was expensive. I really enjoyed it. Thank you
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 12, 2022
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- September 11, 2022
Frank Perri, my Service Advisor was very thorough and cooperative. He ordered a Lyft for me(round trip)and it was very convenient for me. When my car was done with the Recall, Frank called twice, once for the status and then he called me a Lyft to pick me up at home. I was very pleased with Frank...
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
Cars.com Review
- September 10, 2022
Great customer service to the team at South Bay Mercedes?
Dealer Replied: Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 10, 2022
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of South Bay! Thank you!
Google Review
- September 09, 2022
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of South Bay. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- September 09, 2022
I had a bit of rough start, as my car was not ready by the time it was to be done; but all felt back into right place at the end.I dropped the car off on 2 Sep to service and get it back on 3 Sep, but I didn't get the car back until 8 Sep. I was very frustrated as I did not have my car over the long...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 09, 2022
I am very pleased with the service I've received at MB South Bay. My Service Advisor, Sonia Gonzalez, is professional, pleasant and knowledgeable, a rare combination of qualities difficult to find these days.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 08, 2022
Had an excellent service experience with Cliff Bryan. He was very knowledgeable and accommodating for my C300. Will likely return for additional service in the future.
Response from the owner Replied: Hi Danny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Feel free to stop by if you ever need any more help.
Google Review
- September 08, 2022
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- September 08, 2022
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- September 06, 2022
I had excellent service and Sonia is the best!
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Kristin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 06, 2022
My salesman was Julian Luna,Great attitude, attentive,Also grew up in the same area which was a PLUS. Incredible experience for myself and my Fiancé purchase was super fast and easy. Julian And Mar were a great team and I hope others experience.Thank you,The Uriarte family
Response from the owner Replied: Hi Miguel, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- September 05, 2022
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of South Bay is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- September 05, 2022
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- September 05, 2022
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- September 04, 2022
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of South Bay! We hope you'll consider us again in the future with your automotive needs!
Google Review
- September 03, 2022
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Cars.com Review
- September 02, 2022
My advisor Natalie is the best!!! Natalie was very professional, eager to resolve my problem and just overall a great employee.
Dealer Replied: Hi Charise, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2022
Service at South Bay Mercedes’ was amazing. Sonia was the best!
Response from the owner Replied: Hi Angela, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 02, 2022
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- September 02, 2022
Ronelle and TK were the dream team to finance a car from MB of south bay. I couldnt have had a better experience. I was able to get a great deal and a snack while i waited. It was marvelous.
Response from the owner Replied: Hi Steph, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 02, 2022
I really have a good experience with Sales representative Monika and Chinchela. I also think Manager Dan was very fair and up to date on issues. In every move he tried to get feedback. I hate to say Finance agent Mrs. Kelly was not very polite. She didn't even update me on the paperwork she send me...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2022
South Bay Mercedes does everything in their power to get you in the car that you want. Definitely recommend everyone get a car from here
Response from the owner Replied: Hello Carlos, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 01, 2022
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- September 01, 2022
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of South Bay. If there is anything else we can do for you, please don't hesitate to let us know (310) 513-5300. Have a great one!
Cars.com Review
- September 01, 2022
Sonia is Great service representative She was very through in in investigating why my car?s electrical system failed
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- August 31, 2022
I was at South Bay Mercedes? to order a valet key replacement. Unfortunately, I could not walk up to the parts department, order the valet key, pay and leave. Instead I was previously informed (by phone) that this transaction was now being handled by the service technician. I was told that I...
Dealer Replied: Hi Ernestine, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Cars.com Review
- August 31, 2022
Great experience! Always the best! Professional and friendly staff, very accommodating, knowledgeable about the parts and services. I highly recommended MB of SB it is the best by far in South Bay Area. You will leave satisfied and trust that the service provided is up to par!!! Best,...
Dealer Replied: Hi Christianne, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 31, 2022
I live in Northern California and my wife spotted a 2022 Mercedes GLC 43 AMG with all of the options she wanted at this dealership. I called and spoke with a salesperson who didn’t call me back (should have been a huge warning to me). The next day I called and got a different salesperson, Collin...
Response from the owner Replied: Hi Joey, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 31, 2022
Took my Sprinter Van in for recall service on the exhaust. There were appointments available in a few days. Drop off was fast and friendly. My service manager told me where there were Coffee shops near to walk to when I asked. Mercedes waiting area was spread out and comfortable. 90 minute service...
Response from the owner Replied: Hello Dan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 31, 2022
Great customer service and hospitality. Would definitely recommend to friends and family and anyone looking for both used and new cars.
Response from the owner Replied: Hi Anton, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 30, 2022
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of South Bay. The team and I love to see such great feedback! All the best to you!
Google Review
- August 30, 2022
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Cars.com Review
- August 30, 2022
Had a flat tire on my new S580, and have the warranty on the tire, i had the car dropped off, Natalie didn't have a spare in stock so she gave me a loaner for 3 days while they found one, replaced it and I picked it up all covered by warranty/MB! Complete white glove treatment!
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 29, 2022
Response from the owner Replied: Alphonso, thank you so much for your five star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 29, 2022
Rude and poor communication. Took my car in for an alignment. Had an 8:00 a.m. appt. the service writer was not friendly. she told me it would take 2 hours. After 3 hours I finally got a text that they were still waiting for approval to do the service. I indicated that I would now need to pick...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- August 29, 2022
Response from the owner Replied: Hello, we're deeply disappointed to see your low star-rating. We would appreciate the chance to speak with you, and can be reached directly at (310) 513-5300. We look forward to you reaching out.
Cars.com Review
- August 28, 2022
i am satisfied with service provided. Thecustomer serviceprovidedby Natalie was excellent.
Cars.com Review
- August 28, 2022
Emily solis was wonderful, she was so kind and nice
Dealer Replied: Hi Patricia, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 27, 2022
The service is quick and the staff is very polite.
Dealer Replied: Hi Yalee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- August 27, 2022
I had a good experience, just wish the prices were lower for maintenance repairs because the economy is not so good right now. Plus if I had of known in advance having to replace tires every 2 years, I would not have purchased this car. I drive less than 4,000 miles a year.
Dealer Replied: Hi Patricia, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- August 27, 2022
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- August 26, 2022
First off Frank Perri is super knowledgeable about the cars and will not steer you wrong. No bad experience with the service, everything was explained completely. My only hang up is that the loaner vehicle process was a little slow, other than that I will continue to be a South Bay customer. ...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 26, 2022
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- August 26, 2022
Response from the owner Replied: We are interested in learning more about what happened that led to this low star-rating. Please contact us at (310) 513-5300, and we will do our best to make the situation better. We hope to hear from you soon.
Google Review
- August 26, 2022
if I could give this place 0 even negative stars I would. I leased a car from this dealership and I have leased 5 times from this place. when I signed my lease I asked for no service contract. then later after I found out they charged me for the service contract $2,575. I've confronted the finance...
Cars.com Review
- August 25, 2022
340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow
Dealer Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- August 25, 2022
340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Yelp Review
- August 25, 2022
Because of the poor reputation of MB of South Bay, I have avoided them for many years even though I live in the South Bay. I have been taking my Mercedes vehicle to W.I. Simonson in Santa Monica for the past few years for regular service because of their outstanding reputation of excellence--and...
Google Review
- August 24, 2022
Great experience! Jacqlyn was amazing she called and texted me keeping me updated on the work conducted on my car !She was very professional and great customer service thank you !!
Response from the owner Replied: Hi Kathleen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 24, 2022
The car was not ready at the time promised, but the manager followed up and made it right by offering my next oil change maintenance at no charge
Dealer Replied: Hi Mitch, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Yelp Review
- August 24, 2022
if I could give this place 0 even negative stars I would. I leased a car from this dealership and I have leased 5 times from this place. when I signed my lease I asked for no service contract. then later after I found out they charged me for the service contract $2,575. I've confronted the finance...
Google Review
- August 24, 2022
I received excellent service this time. Amilca was courteous and everything was done as he explained. I felt that I’ll be able to continue to have my car serviced at your service departmentOne suggestion: car wash needs improvement
Response from the owner Replied: Noriko, thank you for your positive review. We're happy to have been of service to you. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Google Review
- August 23, 2022
Do not bring your car here for a service. My appointment was with Pablo for 10:40. He acknowledged that I needed a car. When I got here I didn't see Pablo forv40 minutes. Then. He told me I had to wait an hour for a car. I run a business and this is very disruptive
Response from the owner Replied: Hi Susan, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- August 23, 2022
Everything was world class service. My service gentleman, Frank P. was exceptionally awesome. He is the Gold Standard of a Mercedes Benz service representative. He is extremely knowledgeable, kind and excellent with communicating details as well as updates of the status of your service.
Response from the owner Replied: Hello Beverly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- August 22, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- August 22, 2022
Mercedes (and my point of contact, Sonia) went above and beyond. Highly recommend!
Response from the owner Replied: Hi Justin, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Cars.com Review
- August 22, 2022
Jackie was great as my service writer, kind and courteous and understanding.
Cars.com Review
- August 21, 2022
Excellent service, fast, my car super clean, beautiful dealer, I was having my good coffee and doing errands on the phone while they took care of my car, Emily the best that?s why is the second time I take it to her, is 45 minutes of my house I can choose a closer dealer but quality, customer...
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- August 21, 2022
My experience with Mercedes South Bay is pretty consistent with a lot of the reviews on here. It is a Mercedes dealership, so it's clean and they will be able to fix your car. But the service definitely falls short of what you'd expect from a luxury car dealer in this area and compared to other...
Google Review
- August 21, 2022
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of South Bay!
Google Review
- August 20, 2022
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of South Bay! We love to see such great feedback! Kindest regards.
Cars.com Review
- August 20, 2022
I have been with this dealership for 30 years and have always received great service. I have had the same service advisor for at least 10 years and this makes it easy to make appointments and get communication.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 19, 2022
I have owned my Mercedes for a year so this was my first maintenance appointment with this dealer. It was simple and quick to make the appointment. The employees were friendly and knowledgeable about their jobs and I did not have to wait around to be helped. I was contacted promptly when the service...
Response from the owner Replied: Hi Esther, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- August 19, 2022
*Easy to make an appointment *Very kind explanation of service needed *Well provided services
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 19, 2022