Cars.com Review
- July 09, 2025
Natalie was awesome. Professional and friendly. Service and brake pads. Suggested only front brake pads were necessary. And tire rotation. Car was clean and ready early for pickup. Have been a customer for 20 plus years.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 08, 2025
The team at Mercedes was professional, kind and easy to work with. I would highly recommend stopping by if you are in need of a car.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 08, 2025
Good sales representative. Fair comments and not too pushing to sell. I saw the car unprepared not washed nor serviced. Later they got it ready to view again.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 08, 2025
I have had hybrid or electric cars the last 10 years. I wanted an electric SUV. I looked at 7 different vehicles. The Mercedes by far was superior. I also feel like it tracks to accurate mileage/battery life more accurately than my Tesla and I don?t have to charge as often. I highly recommend. Plus...
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 08, 2025
Great over all experience, was clear about the details, patience with me understanding the numbers, no pressure, and nothing but class at Mercedes Bens of South....
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 08, 2025
Monika Travis has always been professional, honest and reliable sales person in Mercedes Benz of South Bay. She follows up every detail with customer and make sure customer is happy and satisfied . She is highly recommended.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 03, 2025
Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall highly recommend.
Dealer Replied: Hi Heather, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 26, 2025
Very accommodating and friendly. Listens to your needs and wants. Transaction went well without any issues.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 19, 2025
The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.
Dealer Replied: Hi Delia, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 17, 2025
After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 14, 2025
The team is knowledgeable and friendly! I would highly recommend stopping by if you are in need of a car.
Dealer Replied: Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 02, 2025
I bought a GLA 250 a month ago from this dealership. the process was easy but when it came to financing instead of my own bank which was capital one they took out a loan from auto nation finance without telling. at first they made me to sign on all sorts or warranty which ended up adding $9000 to my...
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- June 02, 2025
Very efficient and professional in car demonstration and test drive. Quick process in completing lease. Clean delivery and proficient in paperwork.
Dealer Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Cars.com Review
- May 24, 2025
Overall, I am satisfied with the entire process of purchasing the new car. Sales presented good support to the customer.
Dealer Replied: Hi Leo, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 18, 2025
Monika was excellent from start to finish. She made the experience of buying a car very easy and pleasant. I am most satisfied with her expertise and professionalism.
Dealer Replied: Hi Claudio, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 16, 2025
I always get great service from the service advisors at Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional.
Dealer Replied: Hello Gloria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.
Cars.com Review
- May 16, 2025
Very satisfied with Mercedes-Benz of South Bay. Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is professional, knowledgeable, and makes sure I get what I am entitled to under extended warranty and keeps...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 16, 2025
I stopped by the dealership to look at the C300 and to see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel of the car. We took it for a drive, and it was a comfortable ride. He showed me some of the...
Dealer Replied: Hello Mary, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- May 13, 2025
I’ve been buying my family cars from SB Mercedes for many years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleasant and yet professional. I strongly recommend this dealer if you want a good deal on a Mercedes
Dealer Replied: Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- May 09, 2025
It was a good expierience. It was a good experience. It was a good time and good.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- May 08, 2025
It was a good Good experience.I like the car. I like the car. It was a good expience. It was a good experience. It was a good experience and I like the car
Dealer Replied: Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 01, 2025
Klee Gordon was exceptional , respectful , has a great personality and did the best to accommodate my needs. I highly recommend recommend Klee too help purchase your next vehicle.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- April 25, 2025
Great service!! Amazing experience all around. Definitely recommend. To others. Happy with the service. Appreciate everything
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Cars.com Review
- April 25, 2025
Professional and effective service especially while my service manager, Sonia, happened to be at lunch. Frank Perri stepped in to take care of my needs with a helpful and effective manner to take care of my needs even though he was very busy at the time - impressive!
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- April 20, 2025
Frank was super kind and took care of everything I was worried about with my car. He even found a broken front hook I didn?t notice. I left feeling totally reassured.
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- April 13, 2025
My sales rep was amazing. Hands down one of the best I’ve encountered. But beyond that, the experience was horrible. I went in with a pre-approval and specifically stated that I’d only like to finance through the pre approval. Once handed to finance, they ran my credit through everyone. Never...
Dealer Replied: Hi Myesha, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Cars.com Review
- April 04, 2025
I had the most straightforward, honest experience at a dealership. Mark Akbar, Alek and Ray were very helpful in making sure I got the exact car I wanted. My next car will be from this dealership.
Dealer Replied: Hi Marvin, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- April 04, 2025
A great experience buying my new 2025 GLC63 S.E. Everyone was straightforward, helpful and honest. I got the exact car I wanted. Mark Akbar, Alek Lekhtsikau and Ray Aguirre were extremely helpful.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Marvin! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 05, 2025
Sales person made the process well worth it. She was direct to the point and honest!
Dealer Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 11, 2025
Messed up the purchase price math, several promises not kept, no follow up, no call backs. Make it zero stars. Once they got my money, they ghosted me 1. They made a small mistake on the take home price they showed me on a screen. They caught it but never told me, just shuffled it into the paper...
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- February 05, 2025
The buying process was easy and Joe was great to deal with. Would definitely recommend Mercedes-Benz of South Bay.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2025
BEWARE,I advise everyone I know to avoid this dealership for DISHONESTY.So-called SERVICE ADVISOR, Chris, has lied about different things. He was unprofessional.Advisor offered about %60 higher price quote than other dealership to replace a Wheel on the car.He absolutely didn't budge on the price....
Google Review
- January 13, 2025
I purchased a pre-owned Mercedes from MB of South Bay. The purchase transaction itself went good and the car was ready on-time as promised. However, upon returning to my house and removing all four wheels to better look at the car, I found both front wheels to have cracks (4 total), which is a huge...
Response from the owner Replied: Hi Brad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 13, 2025
Almost $400 and had to wait 5 days to get a new key.
Response from the owner Replied: Hi Carmel, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- January 12, 2025
My second great experience with an Auto Nation dealership. My salesperson Diana delivered great customer service. Clear communicator, transparent pricing, great inventory selection, quick transaction and she delivered the car to my home. Really could not have asked for more!
Response from the owner Replied: Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2025
Great service and attention to detail. The whole experience of buying a car was made seemless by the guys at Mercedes-Benz South Bay. Would definitely recommend. Plus I absolutely love my EQE 350+!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 04, 2025
My 1st rime going here to get my car service, The customer Service Reps are not friendly. Everyone seem depress and sad .No welcome greetings or introduction to waiting area, while I had to wait for my car service.. I pretty much showed myself around and to coffee as I was looking for it.. The...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 04, 2025
Horrible experience trying to purchase a car from the GM to the sales person. Without going into the gory details, they do not like to sell to out of state clients. I was willing to wire the money in hours of selecting a vehicle. I was told by the salesman that their GM wanted to give others in the...
Response from the owner Replied: Hi Bryce, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- January 03, 2025
Horrible experience at this dealership. Julian Padilla was the sales person I spoke to him several times I need to drive the car for Uber black. To drive for Uber black you need a commercial registration. After they sold me the car the finance company said nope we don’t allow commercial...
Response from the owner Replied: Hi Sam, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- December 31, 2024
Excellent service as usual. Also, excellent sales associate (Monika Travis) which made leasing another EQS a pleasant experience.
Response from the owner Replied: Hi Carol, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 23, 2024
TERRIBLE experience!!! The entire process was extremely frustrating. Almost a week after we purchased the car, I get call from the finance department telling me that my loan was declined. I have excellent credit and according to them the issue with the address I provided. I’ve financed more than 15...
Response from the owner Replied: Hello Gabriela, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 18, 2024
It is good experience with this dealer. Fast, know what you want, get the price, deal, drive away. That is it.
Response from the owner Replied: Hello Kanny, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 18, 2024
I just bought a new EQB 250+ from Mercedes-Benz of South Bay, and Zulma Chinchilla was amazing! She got me the best deal in California, was honest, professional, and made the whole process effortless. If you're in the market for a Mercedes, ask for Zulma—you won't be disappointed!
Response from the owner Replied: Hi Siraaj, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 14, 2024
Terrible service experience here. They gave us the runaround 3-4 times over the course of a year or two as we tried to address an issue with our axles while we were under a certified pre-owned warranty, then they later recommended an extended warranty (via a letter from the dealership manager)...
Response from the owner Replied: Hi Jeff, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 13, 2024
I had an extremely disappointing experience with the General Manager, Mark Akbar, at AutoNation. His behavior was rude, hostile, and entirely unprofessional. During my visit, I complimented a salesman, Kevin, for his honesty and hard work, and even suggested he deserved a promotion. Rather than...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- December 13, 2024
Found a car on AutoNation website for my son’s graduation gift. I’m located in Nevada and the car is located in California. AutoNation website states it can be delivered or you can pick it up. I spent several hours chatting with their website chat option with a real person, texting the salesman and...
Response from the owner Replied: Hi Glen, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 13, 2024
Response from the owner Replied: Such a great rating of Mercedes-Benz of South Bay! We really appreciate it; thank you!
Google Review
- December 12, 2024
Cesar the service porter - goes above and beyond, made this a true Mercedes experience!
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 06, 2024
I had an amazing experience with Juan at the Southbay Mercedes dealership. I have a sprinter van and no one services or does body work on them except for the Mercedes dealerships. I am also weary that a dealership will be more expensive but have no choice since these vehicles are big. We’ll, Juan is...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Ashima! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 04, 2024
Not willing to sell the car out of California state I had never experienced this issue
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Cars.com Review
- December 04, 2024
Not willing to sell the car out of California state I had never experienced this issue
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- November 28, 2024
Went there today to check out a used car today. Came in and opened the door. Instant cigarette oder. I walked away. Should've at least let me know before I came or fixed the issue. But other than that, they were nice
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 24, 2024
I’m a new client and was lucky to meet two great people - Joe Francis for my tires and Natalie Duncan (Service advisor). What I liked about them is not only their kindness and professionalism, but I felt I could trust them. They weren’t overselling me on things that I didn’t need and gave me fair...
Response from the owner Replied: Hi Lily, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 24, 2024
Emily is an absolute gem! Despite living in Cerritos, I gladly make the drive to the South Bay location just to work her. She makes every process seamless and stress-free. Her attention to detail and dedication to ensuring my car's needs are always met is truly unmatched. Highly recommend! Thank you...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Thanks for the recommendation, and have an amazing day!
Google Review
- November 21, 2024
I follow Auto Nation’s directions online to receive “Guaranteed Offer” to purchase my used vehicle. I was satisfied with their Offer and proceeded to dealer to sell my used 2023 vehicle with only 1,250 miles on it. I ordered and placed a deposit on new $100,000 Mercedes vehicle order while waiting...
Cars.com Review
- November 19, 2024
A very good experience, hassle free. Everyone was exceptionally courteous and friendly. My salesperson(Julian Luna) was knowledgeable and patient. The dealership was incredibly clean and accommodating with the beverages.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 18, 2024
I recently purchased a new car from Mercedes Benz South Bay, while the process took longer than expected due to slow systems and internet issues, the staff truly turned things around for me. I also encountered a problem with my camera not configuring with Park Assist. However, Gavin and the manager,...
Response from the owner Replied: Hi Diamond, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 14, 2024
Worst experience I have ever had with a vehicle. I am extremely disappointed with the customer service provided me today. I feel that the employees of Mercedes of South Bay were dishonest, conniving, and importantly, unaccommodating to me as a valued customer.
Response from the owner Replied: Hi Meredith, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 08, 2024
When I purchased my used car they gave me a bum key. A spare key that was not programmed to my vehicle. They also waited all day until I was signing finance contract documents to say I had to give them an extra $500 on my deposit. Not one person there was honest or straight forward. I’ve tried to...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 02, 2024
Beautiful dealership nice staff
Response from the owner Replied: Hi Rebecca, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2024
These people make the old stereotype of the used car salesman look credible. Lies, half-truths, inconsistent policies. Will never trust them again.
Response from the owner Replied: Hi Tom, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- November 01, 2024
Great customer service
Response from the owner Replied: Hi Harold, we really appreciate your positive review! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- October 31, 2024
Let me start by saying, I've been coming to this dealership for a number of years now. Unit this past Saturday I've only received exceptional service from the Services Department. This past Saturday left a sour taste. I made an appointment and when I showed up 10 mins early the gentlemen when...
Dealer Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- October 30, 2024
Wendy Ge is very courteous n efficient. She is very well known in the community
Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 30, 2024
Highly recommend working with Zulma! She is professional, very knowledgeable, has all the answers and friendly. We just leased an AMG GLC 43 from her and will give her all our future business. Thank you Zulma.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
Google Review
- October 27, 2024
Customer service is horrible no smiles no greeting. Don’t even offer you water. Don’t explain anything about the car. Had the nerve to only show me used dirty cars overall horrible experience but unfortunately, this is the closest Mercedes-Benz dealership near me and I would have to go out of my way...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- October 18, 2024
Bought a 2024 Sprinter Van and used it 4 times before the battery crapped out. Roadside assistance supposed to be provided under warranty with Mercedes purchase but they don't tell you that it's literally just a towing service and not actual roadside assistance. DONT BUY A MERCEDES, ITS JUST A BRAND...
Google Review
- October 17, 2024
April was very helpful to me when I had some questions about servicing on my new vehicle. Thank you, April.
Response from the owner Replied: Hello Joshua, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
Dropped off the car, no appointment, my service person was off, but Cesar Gutierrez didn’t mind helping out at all. He was patient, listened to the problem and was really concerned since the car was just dropped off a month ago. Service is always impressive at this location, but am a bit concern...
Response from the owner Replied: Hello Winston, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 513-5300 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- October 11, 2024
Never coming here again. Worst service department I've ever dealt with. They did not provide me a rental car because I hadn't requested one. But they said that even if I had requested one, they would not have provided one before confirming the repairs were within the warranty. Check engine light...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300, we hope to hear from you soon.
Cars.com Review
- October 03, 2024
We were very pleased with our recent purchase of 2025 Mercedes 350e. The sales team was quite straightforward, knowledgeable, and sophisticated. Kudos to Ennes, Diana and Ron. I only regret that the Mercedes wall charger was overpriced.
Dealer Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- October 03, 2024
We were very pleased with our recent purchase of 2025 Mercedes 350e. The sales team was quite straightforward, knowledgeable, and sophisticated. Kudos to Ennes, Diana and Ron. I only regret that the Mercedes wall charger was overpriced.
Dealer Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- October 02, 2024
Very pleased with the experience of recent purchase of 2025 Mercedes GLC 350e. Kudos to Ennes, Diana and entire team. Minor criticisms: Overpriced wall mount charger and I wish I could have declined dent protection in finance dept. Overall, excellent, personable and comfortable purchasing care.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2024
I had a service appointment scheduled for 8 am this morning to have my car serviced. I arrived on time and had my vehicle checked in and tires inspected and was told my service provider would be out in a few minutes. I waited in my car for 30 minuets and no one came. No one came and said I'm sorry...
Response from the owner Replied: Hi Antonio, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Cars.com Review
- September 24, 2024
Even though I purchased a used Tesla, they made me feel like I was purchasing a new Maybach. Friendly service, speedy application process, and overall great atmosphere!
Dealer Replied: Hi Miguel, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 24, 2024
Even though I purchased a used Tesla, they made me feel like I was purchasing a new Maybach. Friendly service, speedy application process, and overall great atmosphere!
Dealer Replied: Hi Miguel, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 20, 2024
Worst experience I have ever had at a dealership, and I have bought and leased cars from Audi, Volvo, Acura, BMW, and Mercedes. Had never dealt with this dealership before, or AutoNation, and never will again. This outfit engaged in practices I have never experienced elsewhere, including but not...
Response from the owner Replied: Hi Judy, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 513-5300 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 19, 2024
I'm very disappointed in the used car sales operation at Mercedes of South Bay. I purchased a Certified pre-owned car from the dealership and was only given one key. My salesman, Sam, told me they would send a second key to me as they do with all pre-certified cars. When I followed up with Sam he...
Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 16, 2024
One star for this dealership i assisted my dad in purchasing a vehicle dad sing all the paperwork obvious the car was for him and mom 3 weeks later received registration and title and the vehicle registration and title is under my name witch I did not sight any contrac been two weeks and still can't...
Response from the owner Replied: Hi Edgar, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- September 16, 2024
I’ve had an extremely disappointing experience with Mercedes of South Bay from the moment I bought my CLS450 Edition 1. I've had to replace 15 rims and most recently they kept my car for 5 months due to a part delay from Germany. I eventually filed a lemon claim, and miraculously, the part arrived...
Google Review
- September 15, 2024
I was selling my car and they made me an offer on it, I went and they evaluated it and they told me that the offer price was the right price because the description of the car was correct, then we started the process but they made me wait for more than six hours and they never finished the process...
Response from the owner Replied: Hola Juan, lamentamos tu experiencia con nosotros aquí, pero nos alegra que nos hayas informado sobre esto. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (310) 513-5300 para analizar qué podemos hacer para ayudarlo.
Cars.com Review
- September 14, 2024
I given this dealer 1 star i assisted my dad in purchasing a vehicle my dad paid cash for the suv signed the all the paperwork himself and when he received the title it was under my name witch my name was in none of the paperwork got in contact with deer 3 weeks later haven't heard from them
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 13, 2024
One word comes to mind when I think of this dealership, Shady! Went to look at a car with every intention of buying. Tried to take a test drive and the battery was dead (not a problem) they jumped it and we were off. Less than a mile from the dealership and the vehicle goes in to limp mode with...
Response from the owner Replied: Hi Keith, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 513-5300 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 12, 2024
Just had a lovely experience locking in my new Mercedes lease with Omar, in sales and Anees one of the managers! Our experience in finance was top notch as well (when do you ever remember the finance team?! ;)) -- Damian, big shout out to you as well. Really lovely team. Thanks all!
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 12, 2024
My second purchase with this dealership was so easy and seamless. They were very helpful and informative
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Jasmin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 11, 2024
Hector and Zulma made my first Mercedes purchase memorable! Thank you so much for your help! Love my new car!
Response from the owner Replied: Hi Mason, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- September 05, 2024
I’m happy to say that the people at South Bay took care of my family and me. Big thank you for Anees for letting me know about some great deals and Volkan and Isabelle for making the sale happen
Response from the owner Replied: Hi Dhanesh, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 02, 2024
This is our 4th car purchase from AutoNation. Again, the team members exceeded our expectations with their service and the car. Specifically, Truman who took good care of us, was very patient with us, and went through all the details about the features and benefits of the car. I highly recommend...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
Google Review
- August 30, 2024
In short, deceiving, untruthful and untrustable dealer.I visited them two weeks ago, they didn't have the car with packages I asked for. Today their manager, victor or hector, called me and gave me an offer, and sent me the window sticker of the car. I drove an hour to their dealership, the manager...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 29, 2024
I am extremely disappointed with the treatment I received from the service department. Granted the service was for a vehicle that belongs to the company I work for but the service I received was personal. I got a vehicle towed in for a key cut and there were some issues with being able to provide...
Response from the owner Replied: Hello Amany, we regret your experience with us here, but are glad you brought this to our attention. Please reach out to us at (310) 513-5300 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- August 27, 2024
I dropped off my spinner truck not even w0 days after purchased and the transmission blew out. Service department is horrible with communication. My service person is juan never response never answer the calls. I call the dealership and Service department always hang up. I have to go thru the sale...
Response from the owner Replied: Hi Itzie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 24, 2024
Amazing!!!!!! Mercedes South Bay was the last place that I went shopping for a car for my daughter to buy, and the dealership is absolutely beautiful and as soon as you walk in, you’re immediately welcomed and attended to. I was attended to by Ingrid, who went out of her way to make sure we were...
Response from the owner Replied: Hello Ryan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 24, 2024
Truman De la Cruz was so knowledgeable, supportive, no pressure with a focus on what was right for me and my budget. Hei is truly happy that I am happy. He enjoys the hat he does , selling a wonderful product but , more importantly helping others!
Response from the owner Replied: Hello Lori, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 23, 2024
Loved experience
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 23, 2024
Excellent service!
Response from the owner Replied: Hi Barbara, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 22, 2024
My rep Emily is the best. She’s knowledgeable and super helpful. She’s a supportive person and Mercedes of South Bay is lucky to have her.
Dealer Replied: Hi Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2024
Excellent customer service, great deals, friendly staff. Can't ask for more
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2024
I was going to do business with this place but the service wasn't what I expected. My sales person wasn't organized, and made several trips to the office and back needing me to fill in more info when he could have gotten it at the beginning. I was getting irritated by the minute. One of the "numbers...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- August 18, 2024
The used car department here headed by Hector Morales is extremely shady. I purchased a pre-certified used car from Mercedes Benz of South Bay and they did not deliver items that they were obligated to give to me at purchase. I have followed up multiple times and been ignored. My salesman claimed he...
Google Review
- August 17, 2024
Response from the owner Replied: Hi Lissette, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 17, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- August 14, 2024
Emily Solis took good care of me, answered all my questions. Excellent customer service!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 14, 2024
This Mercedes dealership has a lot of options and I love that it’s very clean. Sam is the best Car sales person ever! I had purchased a lease before we met Sam and I wasn't sure if I was going to get another lease because we weren’t too happy with the last deal we got with the last sales person who...
Response from the owner Replied: Hi Carol, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 13, 2024
I guess it’s this type dealership that makes people wary of car salesme. I reached out for a G550 with exact specs and was offered a car price same as the MSRP. I was traveling and kept in touch with the person and was going to purchase the car once I was back. I get back and another person from the...
Response from the owner Replied: Hi Yuvraj, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 513-5300 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- August 13, 2024
Every year I spend more then 5-12 thousand dollars for repairs that means this engine is a f poor quality I’ve had 3 Benz same thing , over rated German engine supposedly the best? I could have bought 7 American car such a Tesla,Lexus that do not cost as much for repairs and the customer service is...
Response from the owner Replied: Hi Teresa, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- August 10, 2024
I'll be quick, it was pretty abysmal. I was purchasing a used car. I was shown around by Alec. He's one of the worst salespeople I've ever met. Actually, he is the worst. He was rude, constantly nagging me, acting like he didn't have time for me, was just plain disrespectful to me and my partner...
Response from the owner Replied: Hello Gustavo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- August 09, 2024
Very positive experience. My Service Tech Brad got the service started immediately so that it was finished by the end of the day and the extra things that needed attention were taken care of also. I'd give it and A plus!
Response from the owner Replied: Hi Mary, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.
Google Review
- August 09, 2024
Everything in my purchase was a smooth and fast process. I left the lot at 11pm and the car i purchased completely turned off with the Idle start feature. It never turned back on. I had to get a tow truck to tow it back to the dealership. i was literally two lights down from the dealership The Tow...
Response from the owner Replied: Hi Esteban, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 513-5300.
Google Review
- August 09, 2024
Informative but expensive.
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 06, 2024
Great sales woman, Ronelle Florentino is nothing but the best, go see her
Response from the owner Replied: Hi Maria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- August 05, 2024
Went in for a recall service. Quoted 1.5 hours to 2 hour wait with a complementary car wash. Ended up waiting 3 hours to receive my car back. I understand they may have been busy. But in between that time my service advisor made no contact or follow up with the delay. When I finally got a hold of...
Response from the owner Replied: We take your feedback very seriously and thank you for bringing this to our attention, Herman. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Cars.com Review
- August 05, 2024
We went in to buy a CPO vehicle. Ashley was great in helping us test drive and go through the process. No haggling on the price and we got a great deal on my Mercedez. Thank you.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 05, 2024
Thank you to my service advisor Paul Buntukampol for his expertise and his exceptional knowledge about MBZ cars. He always give me and my sons proper advice and takes that extra step to make sure that our cars are serviced at the highest level. Thanks again Paul!
Response from the owner Replied: Hi Sergio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 04, 2024
Dela Cruz is a good sales rep. Friendly service
Response from the owner Replied: Hello Vandana, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 02, 2024
I wasn't comfortable with hard selling of extended warranty, which in my opinion was vastly overpriced. Salesman was mostly nice during the sale, but never responded to my extremely simple question after the car was sold. I sent email twice but didn't bother after that because I figured that's they...
Response from the owner Replied: Hi Min, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.
Google Review
- August 01, 2024
Response from the owner Replied: Maurice, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Google Review
- July 31, 2024
Outstanding service. Very professional. No fighting about sales price of car. Was very impressed. Very personal.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 29, 2024
Worst car buying experience I’ve had…Bought a car that overheated two days after purchase. I was asked to use my own AAA to tow the vehicle from LA to Torrance. I said no so they asked me to tow it to the nearest car dealer which I had to pay for. Then they ubered me to Torrance and was told I would...
Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- July 26, 2024
Friendly and great service.
Response from the owner Replied: Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- July 20, 2024
I don't like ever leaving a negative review because I care about businesses. However, this business doesn't seem to care about its customers. My sales guy was Omar and he was cool and wasn't the problem. The real problem is the used car dept. This is the definition of slimy used car salesman! I...
Response from the owner Replied: Hi Richard, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Google Review
- July 20, 2024
Great experience here with Chris. The test drive was very prompt and smooth. They even pulled the car out of the showroom with ease. Very relaxed and no pressure. Didn’t come to a deal but I wouldn’t hesitate to return. Thanks guys!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 20, 2024
Had my key battery replaced. Love this location
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2024
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (310) 513-5300. Hope to hear from you soon. Kind regards.
Google Review
- July 17, 2024
Service was exceptional as normal
Response from the owner Replied: Hi Jerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 16, 2024
Very shady dealership. Had the car purchased, signed the contract, placed a deposit and they sold the car before I could pick it up. Kevin and Jin are two very shady “managers!” I wonder what they will do with my credit card number!
Response from the owner Replied: Hello Brent, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 513-5300 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- July 15, 2024
Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car before I could pick it up (which was one day after I gave them...
Dealer Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Cars.com Review
- July 15, 2024
Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car before I could pick it up (which was one day after I gave them...
Cars.com Review
- July 15, 2024
Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car before I could pick it up (which was one day after I gave them...
Google Review
- July 15, 2024
I found this beautiful Mercedes online at Mercedes of SouthBay in California. The only problem was that i live on the East Coast! I have never bought a vehicle online let alone had one shipped across country. I contacted Aly at MercedesBenz of SouthBay and he was wonderful! He and the team there...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!