My sales agent Matthew (Matt) was very patient, knowledgeable and spent the time with me that I needed. He did not pressure me into purchasing a vehicle. I was able to get the car of my dreams at a deal that worked right for me.

Dealer Replied: Hi, thank you for the kind words! We strive to provide exceptional service, and we are delighted that Matt was able to assist you in finding your dream car. We value your satisfaction and are always here to help you in any way possible.

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Excellent Service Nancy was Wonderful and Mr. Morales Professionalism from Everyone was Received Outstanding experience and Financial expertise was Great I love my car- color is exceptional and beautiful

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.

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Amazing Service Experience. Their Service Advisor Natalie Duncan is excellent. The service was quick and efficient.

Dealer Replied: Hi Sunil, thank you for your kind review; we are happy to pass along your comments to Natalie Duncan at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I dealt with a broker who made it so easy.for me to buy the car

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Had an excellent experience working with Truman and Mark. Truman was friendly, professional, and made the whole process smooth and stress-free. Mark ensured everything was transparent and efficient from start to finish. Highly recommend this team if you?re looking for great service and a hassle-free...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

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I have had an upmost pleasant experience working with Karnel at Mercedes-Benz of South Bay from initial phone conversation to closing my new Mercedes-Benz transaction. His attention to detail including finance documentation, getting the new car ready for me to drive home (over 150 miles) was...

Dealer Replied: Hi Rose, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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If you want a new car Mercedes of South Bay is where to go ask for Julian for a seamless process awesome person

Dealer Replied: Hi, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!

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I initially stopped into Mercedes Benz of South Bay to view their inventory and especially check out the convertibles. Once I realized that the ground clearance on sedans and coups was not high enough for me; I became interested the SUVs. Mark was very helpful, informative, patient, and had a great...

Dealer Replied: Hi Bette, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Very friendly and inviting. No pressure. The staff were always happy to see me return.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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My experience here was Amazing! I?m excited to build relationships here. I didn?t know what to expect walking in, but walking out it definitely felt like I found my new career home.

Dealer Replied: Hello Rainyia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Sales, credit and management were all very helpful and made us feel welcome. We Were treated with respect and courtesy. The salesman was very knowledgeable and helpful. Managers were also accommodating and treated us with kindness and courtesy.

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Dimitri was my sales representative, I had an excellent and seamless transition from helping me find me the car and complete the finance paperwork. Dimitri helped me with return of my prior lease, getting me a Lyft, making sure that the transition and orientation to the car was completed. I am...

Dealer Replied: Hi Anagha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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I am writing to formally express my dissatisfaction with the unacceptable and unprofessional experience I encountered during my recent service visit. I had a confirmed 7:00 a.m. appointment for my 2023 Mercedes-Benz E-450, yet upon arrival, Service Advisor Emily Solis did not come out to assist me...

Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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I always go to this dealership because of my service advisor…Amilcar. I trust him to tell me which service is really important to do. He is a “no pressure” kind of guy…and makes me feel that he too is concerned about my cost. I love Mbenx and how comfortable the ride is…but the cost to maintain...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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Everything was absolutely great! all of the questions were answered, and the 100 point inspection assured me that the service manager was dedicated to giving good service.Thank you!

Dealer Replied: Hi Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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I've dealt with So Bay Mbz for a number of years. Received good customer service from Sang, Tom and the general manager was willing to assist me. Keith Cambra is a KEEPER 👏🏻 👌 He would call me and email me to be sure I was satisfied. I am still learning my GLC 350e. Thank you all❣️ Best Regards, Ms...

Dealer Replied: Hi Kathie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Julian Luna and Hector made this purchase dream there attention to what I wanted made the process as smooth, professional and incredible, exceeding all my expectations. Thanks guys you are remarkable!

Dealer Replied: Hi Theodore, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Best customer service I?ve ever gotten at a dealership from sales to finance to service everything was amazing!! K-lee, Ab and Hector were the ssoo nice and friendly I felt comfortable with them!

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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Alek was great! Helped me with everything i needed to get the car i wanted? I would recommend him to anybody that wants to buy a Mercedes-Benz

Dealer Replied: Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

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The service representative who assisted me on checking my tire pressure and giving me my key to my vehicle was very polite, kind, and helpful.

Dealer Replied: Sharon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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everyone at this dealer is helpful,knowledgeable and friendly i would always recommend this Mercedes dealer. i have dealt with them for my last three cars and will continue to

Dealer Replied: Hi Jacqueline, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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I like this dealership, close to me & professional team. Thank you all Specially Mr. Perri & Miss Linda Thank you guys

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

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Excellent experience

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In and out for service without a hassle. Very professional employees at this dealership. I can always count on my service advisor for any auto maintenance issues.

Dealer Replied: Hi Carlyn, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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great experience, great atmospher, smooth transaction, mark the dealer was very nice and professional he did above and beyond so we left with a car happy and satisfied. highly recommend !!!

Dealer Replied: Hi Guli, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

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Happy with service. Easy to make online apt, no wait time when arrived. Honest when service items not required. Great communication of status of repair and service completed when promised. Seamless checkout

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Everyone in the dealership from the time we walked in the door until we left were very kind and accommodating.

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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they sold me a car knowingly that was not safe or they lied about the 160 point inspection

Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

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Horrible experience. Specified that I only wanted the car and no extras, the AN maintenance plans were still added. Had to call and get them cancelled. Manager is rude, enough so that the salesman apologized on his behalf. Traded in car and left a parking permit in the trade in, salesman said they...

Dealer Replied: Hi Raymond, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

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Mina Bekhit was great to work with and really went above and beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

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The dearlershio is convenient and clean customer friendly, and my adviser is verybprofessional and helpful.

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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The salesperson, Dorsa, was very helpful in choosing the right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service department organized the transaction swiftly and handed me the key to a loaner vehicle. The technicians...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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The salesperson, Dorsa, was very helpful in choosing the right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service department organized the transaction swiftly and handed me the key to a loaner vehicle. The technicians...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Customer Service was great from the moment we had contact with our sale person, Omar was awesome!

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!

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Natalie was awesome. Professional and friendly. Service and brake pads. Suggested only front brake pads were necessary. And tire rotation. Car was clean and ready early for pickup. Have been a customer for 20 plus years.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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The team at Mercedes was professional, kind and easy to work with. I would highly recommend stopping by if you are in need of a car.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Good sales representative. Fair comments and not too pushing to sell. I saw the car unprepared not washed nor serviced. Later they got it ready to view again.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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I have had hybrid or electric cars the last 10 years. I wanted an electric SUV. I looked at 7 different vehicles. The Mercedes by far was superior. I also feel like it tracks to accurate mileage/battery life more accurately than my Tesla and I don?t have to charge as often. I highly recommend. Plus...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Great over all experience, was clear about the details, patience with me understanding the numbers, no pressure, and nothing but class at Mercedes Bens of South....

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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Monika Travis has always been professional, honest and reliable sales person in Mercedes Benz of South Bay. She follows up every detail with customer and make sure customer is happy and satisfied . She is highly recommended.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall highly recommend.

Dealer Replied: Hi Heather, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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Very accommodating and friendly. Listens to your needs and wants. Transaction went well without any issues.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.

Dealer Replied: Hi Delia, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom...

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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The team is knowledgeable and friendly! I would highly recommend stopping by if you are in need of a car.

Dealer Replied: Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

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I bought a GLA 250 a month ago from this dealership. the process was easy but when it came to financing instead of my own bank which was capital one they took out a loan from auto nation finance without telling. at first they made me to sign on all sorts or warranty which ended up adding $9000 to my...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

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Very efficient and professional in car demonstration and test drive. Quick process in completing lease. Clean delivery and proficient in paperwork.

Dealer Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

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Overall, I am satisfied with the entire process of purchasing the new car. Sales presented good support to the customer.

Dealer Replied: Hi Leo, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

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Monika was excellent from start to finish. She made the experience of buying a car very easy and pleasant. I am most satisfied with her expertise and professionalism.

Dealer Replied: Hi Claudio, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out if there's anything additional we can do for you.

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I always get great service from the service advisors at Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional.

Dealer Replied: Hello Gloria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.

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Very satisfied with Mercedes-Benz of South Bay. Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is professional, knowledgeable, and makes sure I get what I am entitled to under extended warranty and keeps...

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I stopped by the dealership to look at the C300 and to see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel of the car. We took it for a drive, and it was a comfortable ride. He showed me some of the...

Dealer Replied: Hello Mary, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I’ve been buying my family cars from SB Mercedes for many years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleasant and yet professional. I strongly recommend this dealer if you want a good deal on a Mercedes

Dealer Replied: Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

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It was a good expierience. It was a good experience. It was a good time and good.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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It was a good Good experience.I like the car. I like the car. It was a good expience. It was a good experience. It was a good experience and I like the car

Dealer Replied: Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Klee Gordon was exceptional , respectful , has a great personality and did the best to accommodate my needs. I highly recommend recommend Klee too help purchase your next vehicle.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Great service!! Amazing experience all around. Definitely recommend. To others. Happy with the service. Appreciate everything

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

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Professional and effective service especially while my service manager, Sonia, happened to be at lunch. Frank Perri stepped in to take care of my needs with a helpful and effective manner to take care of my needs even though he was very busy at the time - impressive!

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Frank was super kind and took care of everything I was worried about with my car. He even found a broken front hook I didn?t notice. I left feeling totally reassured.

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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My sales rep was amazing. Hands down one of the best I’ve encountered. But beyond that, the experience was horrible. I went in with a pre-approval and specifically stated that I’d only like to finance through the pre approval. Once handed to finance, they ran my credit through everyone. Never...

Dealer Replied: Hi Myesha, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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I had the most straightforward, honest experience at a dealership. Mark Akbar, Alek and Ray were very helpful in making sure I got the exact car I wanted. My next car will be from this dealership.

Dealer Replied: Hi Marvin, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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A great experience buying my new 2025 GLC63 S.E. Everyone was straightforward, helpful and honest. I got the exact car I wanted. Mark Akbar, Alek Lekhtsikau and Ray Aguirre were extremely helpful.

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Marvin! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Sales person made the process well worth it. She was direct to the point and honest!

Dealer Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

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Messed up the purchase price math, several promises not kept, no follow up, no call backs. Make it zero stars. Once they got my money, they ghosted me 1. They made a small mistake on the take home price they showed me on a screen. They caught it but never told me, just shuffled it into the paper...

Dealer Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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The buying process was easy and Joe was great to deal with. Would definitely recommend Mercedes-Benz of South Bay.

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!

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BEWARE,I advise everyone I know to avoid this dealership for DISHONESTY.So-called SERVICE ADVISOR, Chris, has lied about different things. He was unprofessional.Advisor offered about %60 higher price quote than other dealership to replace a Wheel on the car.He absolutely didn't budge on the price....

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I purchased a pre-owned Mercedes from MB of South Bay. The purchase transaction itself went good and the car was ready on-time as promised. However, upon returning to my house and removing all four wheels to better look at the car, I found both front wheels to have cracks (4 total), which is a huge...

Response from the owner Replied: Hi Brad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Almost $400 and had to wait 5 days to get a new key.

Response from the owner Replied: Hi Carmel, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

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My second great experience with an Auto Nation dealership. My salesperson Diana delivered great customer service. Clear communicator, transparent pricing, great inventory selection, quick transaction and she delivered the car to my home. Really could not have asked for more!

Response from the owner Replied: Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Great service and attention to detail. The whole experience of buying a car was made seemless by the guys at Mercedes-Benz South Bay. Would definitely recommend. Plus I absolutely love my EQE 350+!

Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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My 1st rime going here to get my car service, The customer Service Reps are not friendly. Everyone seem depress and sad .No welcome greetings or introduction to waiting area, while I had to wait for my car service.. I pretty much showed myself around and to coffee as I was looking for it.. The...

Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.

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Horrible experience trying to purchase a car from the GM to the sales person. Without going into the gory details, they do not like to sell to out of state clients. I was willing to wire the money in hours of selecting a vehicle. I was told by the salesman that their GM wanted to give others in the...

Response from the owner Replied: Hi Bryce, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.

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Horrible experience at this dealership. Julian Padilla was the sales person I spoke to him several times I need to drive the car for Uber black. To drive for Uber black you need a commercial registration. After they sold me the car the finance company said nope we don’t allow commercial...

Response from the owner Replied: Hi Sam, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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Excellent service as usual. Also, excellent sales associate (Monika Travis) which made leasing another EQS a pleasant experience.

Response from the owner Replied: Hi Carol, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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TERRIBLE experience!!! The entire process was extremely frustrating. Almost a week after we purchased the car, I get call from the finance department telling me that my loan was declined. I have excellent credit and according to them the issue with the address I provided. I’ve financed more than 15...

Response from the owner Replied: Hello Gabriela, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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