Advisors are rude , rushing , unknowledgable about extended warranty?s, just unprofessional and shouldn?t be working at a Mercedes dealer with the kind of service they?ve provided on multiple visits . The service manager was just as worst . Will be going to another dealer for services.

Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 513-5300 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

View on Cars.com

I had a terrible experience at this Mercedes dealership. I made a 1:30 PM appointment to program my headlight, arrived early at 1:00 PM, and still wasn’t helped. After waiting, an employee told me they didn’t have time, even though I had an appointment. He was rude, condescending, and kept saying I...

Dealer Replied: Hello, thank you for leaving this feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

Read more

I would not recommend this dealership. I went because I saw a car online that I liked with a good price. A friend went and looked at it as well. I drove to look at it and liked the car. It kind of smelled like smoke but the salesman said he was a smoker and had just driven it. He assured me it would...

Dealer Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

Read more

Great customer service. Amilcar was very attentive and responsive. Took my Metris to get serviced and it was done quickly and without any issues.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

View on Cars.com

Hector the manager was great! I called ask for a deal on a car they had in stock he gave me a great deal and team worked with Omar to finish it up! Great experience! I'll shop from them again. Definitely better than Beverly Hills, Santa Monica or Sherman Oaks Benz dealerships.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

My experience at this dealership and working with Hayes was the best. I got a beautiful car and the process was smooth and simple. Hayes is an exceptional sales consultant and I appreciated his knowledge and helping me get into the car I wanted. I highly recommend him.

Dealer Replied: Hello Elizabeth, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

I attempted to use the “pay‑over‑time” option and was surprised to learn that it could only be processed using my debit card rather than my credit card. To make matters worse, my application was declined. I was informed that the decision was not based on my credit score, but rather on the bank I...

Consumer Replied: I strongly suggest to remove credit card fee, when a customer is already spending a lot for maintenance. Get a better credit card company. Do we have a better pay-over-time option?

Read more

I spent over 2K during my last visit. I wanted to take advantage of the "pay-over-time" deal. First, they want to charge it on my ATM (that's a first!), then I got declined? For 2K, I got declined, ?? When I have an excellent credit score. Why would MB get this deal from an unknown bank, when there...

Dealer Replied: Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (310) 513-5300. We would appreciate the chance to turn your experience around.

Read more

Overall service experience was excellent. Service advisor Frank Perri gave a cost estimate and timeframe for the repairs, both were exceeded. Another great service experience at Mercedes-Benz South Bay.

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I purchased a used 2019 E450 from here last January 2025, the sales experience was great with Julian, the finance experience is not so great and still waiting on a refund/credit because they sold me the car stating it was certified preowned but it was not. Therefore, the service agreement I paid for...

Read more

I purchased 3 Mercedes cars over last 15 years ,at which time my credit was very good I recently returned as a value dedicated customer to purchase another car from them .This time everything changed, they treated me like crap ,never returned my phone calls and outright ignored me ,not only that...

Dealer Replied: Winston, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Read more

Frank did a wonderful job and the crew just took a little bit of time of washing the car but it was a wonderful experience

Dealer Replied: Sheila, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Amazing store, really smooth and accommodating process. Iven Park and James Hwang are rockstars, both really made the experience just top notch. 5 star experience!!

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

Had an excellent and professional experience when taking my car in for maintenance. The staff was friendly. Iven was most gracious and very helpful in answering my questions and addressing my concerns.

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Laurinda! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

We have worked with James Hwang for over 10 years. We have at least numerous cars from Mercedes Southbay with the help of James. He represents Mercedes of Southbay grand extremely well. He is the reason that we continue to lease cars at this dealership. We cannot say enough good things about James...

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to James here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

Service Advisor - Amilcar is very Professional and provides timely updates on repair progress. I was a Customer at another Dealer and chose South Bay after my experience with Amilcar.

Dealer Replied: Hi Steve, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

View on Cars.com

Overall a smooth purchase experience. The staff was professional and responsive, and the GLE delivery process was clear and efficient.

Dealer Replied: Hi, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

View on Cars.com

All the.sales staff was very pleasant, friendly & helpful. We were very happy with the entire experience.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

View on Cars.com

Great deal on a great car, Ronelle was knowledgeable and not pushy, made sure i had everything setup before leaving dealership and helped me get the best price. Juan from Service was outstanding. Great place to buy a car.

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Ali (sales) was awesome, helpful but not pushy or overbearing. Kourosh (finance) stayed late to complete our purchase super helpful took his time to explain engaged in relevant and personalized conversation. Hands down best car buying experience I ever had

Dealer Replied: Hello Mario, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Emily Anderson did a great job helping put me into a new lease on short notice...and although a relatively new vehicle some issues developed within the system and Frank Perri in service took great care of getting my CLA back to normal

Dealer Replied: Hello Michael, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

My sales agent Matthew (Matt) was very patient, knowledgeable and spent the time with me that I needed. He did not pressure me into purchasing a vehicle. I was able to get the car of my dreams at a deal that worked right for me.

Dealer Replied: Hi, thank you for the kind words! We strive to provide exceptional service, and we are delighted that Matt was able to assist you in finding your dream car. We value your satisfaction and are always here to help you in any way possible.

View on Cars.com

Excellent Service Nancy was Wonderful and Mr. Morales Professionalism from Everyone was Received Outstanding experience and Financial expertise was Great I love my car- color is exceptional and beautiful

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

Amazing Service Experience. Their Service Advisor Natalie Duncan is excellent. The service was quick and efficient.

Dealer Replied: Hi Sunil, thank you for your kind review; we are happy to pass along your comments to Natalie Duncan at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

I dealt with a broker who made it so easy.for me to buy the car

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Had an excellent experience working with Truman and Mark. Truman was friendly, professional, and made the whole process smooth and stress-free. Mark ensured everything was transparent and efficient from start to finish. Highly recommend this team if you?re looking for great service and a hassle-free...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

Read more

I have had an upmost pleasant experience working with Karnel at Mercedes-Benz of South Bay from initial phone conversation to closing my new Mercedes-Benz transaction. His attention to detail including finance documentation, getting the new car ready for me to drive home (over 150 miles) was...

Dealer Replied: Hi Rose, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

If you want a new car Mercedes of South Bay is where to go ask for Julian for a seamless process awesome person

Dealer Replied: Hi, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I initially stopped into Mercedes Benz of South Bay to view their inventory and especially check out the convertibles. Once I realized that the ground clearance on sedans and coups was not high enough for me; I became interested the SUVs. Mark was very helpful, informative, patient, and had a great...

Dealer Replied: Hi Bette, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Read more

Very friendly and inviting. No pressure. The staff were always happy to see me return.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

View on Cars.com

My experience here was Amazing! I?m excited to build relationships here. I didn?t know what to expect walking in, but walking out it definitely felt like I found my new career home.

Dealer Replied: Hello Rainyia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Sales, credit and management were all very helpful and made us feel welcome. We Were treated with respect and courtesy. The salesman was very knowledgeable and helpful. Managers were also accommodating and treated us with kindness and courtesy.

View on Cars.com

Dimitri was my sales representative, I had an excellent and seamless transition from helping me find me the car and complete the finance paperwork. Dimitri helped me with return of my prior lease, getting me a Lyft, making sure that the transition and orientation to the car was completed. I am...

Dealer Replied: Hi Anagha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Read more

I am writing to formally express my dissatisfaction with the unacceptable and unprofessional experience I encountered during my recent service visit. I had a confirmed 7:00 a.m. appointment for my 2023 Mercedes-Benz E-450, yet upon arrival, Service Advisor Emily Solis did not come out to assist me...

Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Read more

I always go to this dealership because of my service advisor…Amilcar. I trust him to tell me which service is really important to do. He is a “no pressure” kind of guy…and makes me feel that he too is concerned about my cost. I love Mbenx and how comfortable the ride is…but the cost to maintain...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

Read more

Everything was absolutely great! all of the questions were answered, and the 100 point inspection assured me that the service manager was dedicated to giving good service.Thank you!

Dealer Replied: Hi Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

View on Cars.com

I've dealt with So Bay Mbz for a number of years. Received good customer service from Sang, Tom and the general manager was willing to assist me. Keith Cambra is a KEEPER 👏🏻 👌 He would call me and email me to be sure I was satisfied. I am still learning my GLC 350e. Thank you all❣️ Best Regards, Ms...

Dealer Replied: Hi Kathie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

Julian Luna and Hector made this purchase dream there attention to what I wanted made the process as smooth, professional and incredible, exceeding all my expectations. Thanks guys you are remarkable!

Dealer Replied: Hi Theodore, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

Best customer service I?ve ever gotten at a dealership from sales to finance to service everything was amazing!! K-lee, Ab and Hector were the ssoo nice and friendly I felt comfortable with them!

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Alek was great! Helped me with everything i needed to get the car i wanted? I would recommend him to anybody that wants to buy a Mercedes-Benz

Dealer Replied: Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

View on Cars.com

The service representative who assisted me on checking my tire pressure and giving me my key to my vehicle was very polite, kind, and helpful.

Dealer Replied: Sharon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

everyone at this dealer is helpful,knowledgeable and friendly i would always recommend this Mercedes dealer. i have dealt with them for my last three cars and will continue to

Dealer Replied: Hi Jacqueline, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

View on Cars.com

I like this dealership, close to me & professional team. Thank you all Specially Mr. Perri & Miss Linda Thank you guys

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

View on Cars.com

Excellent experience

View on Cars.com

In and out for service without a hassle. Very professional employees at this dealership. I can always count on my service advisor for any auto maintenance issues.

Dealer Replied: Hi Carlyn, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

great experience, great atmospher, smooth transaction, mark the dealer was very nice and professional he did above and beyond so we left with a car happy and satisfied. highly recommend !!!

Dealer Replied: Hi Guli, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

View on Cars.com

Happy with service. Easy to make online apt, no wait time when arrived. Honest when service items not required. Great communication of status of repair and service completed when promised. Seamless checkout

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

Everyone in the dealership from the time we walked in the door until we left were very kind and accommodating.

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

View on Cars.com

they sold me a car knowingly that was not safe or they lied about the 160 point inspection

Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

View on Cars.com

Horrible experience. Specified that I only wanted the car and no extras, the AN maintenance plans were still added. Had to call and get them cancelled. Manager is rude, enough so that the salesman apologized on his behalf. Traded in car and left a parking permit in the trade in, salesman said they...

Dealer Replied: Hi Raymond, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

Read more

Mina Bekhit was great to work with and really went above and beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

View on Cars.com

The dearlershio is convenient and clean customer friendly, and my adviser is verybprofessional and helpful.

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

The salesperson, Dorsa, was very helpful in choosing the right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service department organized the transaction swiftly and handed me the key to a loaner vehicle. The technicians...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Read more

The salesperson, Dorsa, was very helpful in choosing the right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service department organized the transaction swiftly and handed me the key to a loaner vehicle. The technicians...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Read more

Customer Service was great from the moment we had contact with our sale person, Omar was awesome!

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Natalie was awesome. Professional and friendly. Service and brake pads. Suggested only front brake pads were necessary. And tire rotation. Car was clean and ready early for pickup. Have been a customer for 20 plus years.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

The team at Mercedes was professional, kind and easy to work with. I would highly recommend stopping by if you are in need of a car.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

Good sales representative. Fair comments and not too pushing to sell. I saw the car unprepared not washed nor serviced. Later they got it ready to view again.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

I have had hybrid or electric cars the last 10 years. I wanted an electric SUV. I looked at 7 different vehicles. The Mercedes by far was superior. I also feel like it tracks to accurate mileage/battery life more accurately than my Tesla and I don?t have to charge as often. I highly recommend. Plus...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Read more

Great over all experience, was clear about the details, patience with me understanding the numbers, no pressure, and nothing but class at Mercedes Bens of South....

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Monika Travis has always been professional, honest and reliable sales person in Mercedes Benz of South Bay. She follows up every detail with customer and make sure customer is happy and satisfied . She is highly recommended.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall highly recommend.

Dealer Replied: Hi Heather, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Very accommodating and friendly. Listens to your needs and wants. Transaction went well without any issues.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.

Dealer Replied: Hi Delia, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom...

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

The team is knowledgeable and friendly! I would highly recommend stopping by if you are in need of a car.

Dealer Replied: Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

View on Cars.com

I bought a GLA 250 a month ago from this dealership. the process was easy but when it came to financing instead of my own bank which was capital one they took out a loan from auto nation finance without telling. at first they made me to sign on all sorts or warranty which ended up adding $9000 to my...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

Read more

Very efficient and professional in car demonstration and test drive. Quick process in completing lease. Clean delivery and proficient in paperwork.

Dealer Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

View on Cars.com

Overall, I am satisfied with the entire process of purchasing the new car. Sales presented good support to the customer.

Dealer Replied: Hi Leo, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

View on Cars.com

Monika was excellent from start to finish. She made the experience of buying a car very easy and pleasant. I am most satisfied with her expertise and professionalism.

Dealer Replied: Hi Claudio, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com