This is a total disappointment with the service I received during my recent visit. I had a scheduled appointment for a car wash and, unfortunately, I waited for over two hours without the service being completed. When I inquired about the delay, the staff member returned my car unwashed, which was...
Response from the owner Replied: Dear Leila,Thank you for your feedback and for taking the time to call and speak with me earlier. We genuinely appreciate your input and want to address the disappointment and frustration you experienced during your courtesy car wash appointment.We understand that time is valuable, and we're sorry for the extended wait time you encountered, which is not the level of service we aim to provide. We're currently relying on hand washing, which has caused delays, and we're working diligently to maintain quality service. We appreciate your understanding and patience during this time.We acknowledge the importance of open communication with our customers, and we regret that you were unable to speak with a manager during your visit.We're thankful for your loyalty and apologize for any inconvenience caused during your last visit.Please contact us at (949)328-8822 if you have any additional concerns or feedback. We're committed to improving our service for all our valued customers!