Cars.com Review
- January 17, 2025
I recently had the pleasure of working with Ken Hojati, the Sales Manager at Mercedes-Benz of Foothill Ranch, and I couldn’t be happier with the experience. Ken was extremely professional, knowledgeable, and attentive throughout the entire process. I purchased an EQE 350+ and was impressed by his...
DealerRater Review
- January 17, 2025
I recently had the pleasure of working with Ken Hojati, the Sales Manager at Mercedes-Benz of Foothill Ranch, and I couldn’t be happier with the experience. Ken was extremely professional, knowledgeable, and attentive throughout the entire process. I purchased an EQE 350+ and was impressed by his...
Google Review
- January 13, 2025
I recently had a fantastic experience at Mercedes Benz Foothill Ranch! A huge thank you to Mossy, the Sales Director, and Katie for their exceptional service during my trade-in and purchase. They made the entire process seamless and enjoyable. I highly recommend this dealership for anyone looking to...
Response from the owner Replied: We're very pleased to hear about your seamless experience with the team at Mercedes-Benz of Foothill Ranch. Thank you for sharing your recommendation.
Google Review
- January 13, 2025
I recommend this dealer, they are decent..thanks to Sean and Bo. They are both great.
Response from the owner Replied: Appreciate the recommendation. We’re glad to hear our team provided a positive experience at Mercedes-Benz of Foothill Ranch.
Google Review
- January 12, 2025
great service from Art, Glen, and Bo.
Response from the owner Replied: Thank you for highlighting our team at Mercedes-Benz of Foothill Ranch. We're glad to hear about your positive experience with us.
Google Review
- January 12, 2025
I want to say thank you for sales man zane ma he was so helpful and nice and also mostafa the sales manager and mr antony the finance really appreciate all there work it was amazing experience👍🏻🥰
Response from the owner Replied: Thank you for acknowledging our team at Mercedes-Benz of Foothill Ranch. We're grateful to hear about your amazing experience.
Google Review
- January 08, 2025
Excellent service from the start to the end!
Response from the owner Replied: Thank you for your kind words about Mercedez-Benz of Foothill Ranch. We're glad to hear that our service met your expectations.
Google Review
- January 08, 2025
Wonderful service. Melisa was outstanding and very transparent.
Response from the owner Replied: Thank you for your feedback. It's great to hear that our team at Mercedes-Benz of Foothill Ranch provided you with outstanding and transparent service.
Google Review
- January 03, 2025
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch. We appreciate your feedback and wish you well.
Google Review
- January 03, 2025
Good experience👍Thanks to Zane & Bo👍👍👍
Response from the owner Replied: Happy to hear you had a good experience with our team. Thanks for choosing Mercedes-Benz of Foothill Ranch.
Google Review
- January 02, 2025
Response from the owner Replied: We apologize for any issues you experienced with us. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information. Thank you.
Google Review
- January 02, 2025
Great overall car buying experience. The dealership was eager to earn my business, keeping in touch with me as I was exploring options and diligent in answering my questions. The dealership has a good selection of cars on the lot and knowledgeable salespersons who helped narrow down the choices. I...
Response from the owner Replied: We appreciate your feedback on your experience at Mercedes-Benz of Foothill Ranch. It's pleasing to know that our team could assist you effectively throughout the process. Thank you for choosing us for your car buying needs.
Google Review
- January 02, 2025
Rose, Frank and Mossy are a great team. Highly recommend.
Response from the owner Replied: Thanks for recommending the team at Mercedes-Benz of Foothill Ranch. Happy to hear you had a positive experience with us and wish you all the best!
Google Review
- January 02, 2025
Easy process to lease new car. Communicate was straightforward and over email making that easier for me to make a decision
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch. Pleased to know the leasing process and communication was straightforward for you. Wishing you many smooth rides in your new car.
Google Review
- January 02, 2025
Low pressure and excellent communication from Glenn P and the rest of the team during the entire process for our GX460. Will definitely be back for any vehicle. Wife is super happy!
Response from the owner Replied: It's wonderful to hear you had a positive experience with Mercedes-Benz of Foothill Ranch. We're glad the team could provide excellent support for your GX460 purchase.
Google Review
- January 02, 2025
Response from the owner Replied: Thank you for your positive feedback. We hope you continue to enjoy your experience with Mercedes-Benz of Foothill Ranch.
DealerRater Review
- December 30, 2024
We were very please with AJ as we turned our old lease into a new lease with Mercedes. Our old lease was a Mercedes as well and AJ worked diligently to get us the best deal possible. His professionalism and transparency helped make the transactions seamless and overall a positive experience for our...
Cars.com Review
- December 30, 2024
We were very please with AJ as we turned our old lease into a new lease with Mercedes. Our old lease was a Mercedes as well and AJ worked diligently to get us the best deal possible. His professionalism and transparency helped make the transactions seamless and overall a positive experience for our...
Google Review
- December 28, 2024
Had an amazing experience buying my new car. Ask for Zane. I told him what I wanted and what I was looking for and he gave me just that! No push and good follow up, Zane was very patient and knowledgeable on the entire process from start to finish. I am glad I bought my brand new car from here to...
Response from the owner Replied: We appreciate your positive review of Mercedes-Benz of Foothill Ranch. Our team is dedicated to making the process smooth and enjoyable. Thank you for recommending us to your friends and family.
Google Review
- December 27, 2024
I had an exceptional experience working with Zane. From the moment I stepped into the dealership, he provided outstanding service.He patiently answered all my questions and made the entire process seamless and enjoyable. His professionalism and dedication stood out, and I couldn’t be happier with my...
Response from the owner Replied: Thanks for sharing your experience at Mercedes-Benz of Foothill Ranch. We're pleased our team made the process enjoyable and seamless for you. Wishing you many happy miles ahead with your purchase.
Google Review
- December 26, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support of Mercedes-Benz of Foothill Ranch and wish you all the best.
Google Review
- December 25, 2024
Response from the owner Replied: Thanks for the 5-star rating. We at Mercedes-Benz of Foothill Ranch wish you well.
Google Review
- December 24, 2024
Do not sell your car here if you want speedy receiving of moneys and have moved out of the local area. I'm still waiting over 3 months to get a check received for a car sale. I get that the office can be slow especially with asking for a change of mailing address but this is beyond insane.
Response from the owner Replied: Dear Danila,Thank you for your review. We value your feedback and use it to improve our customers' experiences. We understand that your situation is unique, and we apologize for any inconvenience you've experienced. We'd like to clarify a few details regarding your car sale to provide a better understanding of the situation.When you sold your car, we informed you that equity could not be released until the title was received. Per your request, we sent the payment to a secondary address to facilitate your move. We confirmed that you received the payment at that address, so we believed the matter was resolved.After your follow-up call on 11/29, we initiated a 3rd request to send the check to your most recent address.We want to assure you that we are doing our best to accommodate your situation. Please feel free to reach out to me directly at (949)328-8819 if you have any further questions or concerns.Sincerely,Nick Jason
Google Review
- December 24, 2024
Had a great experience leasing a vehicle. Chris was very helpful and willing to help with my needs. There was no pressure to up sell any thing. This is my second vehicle I have leased thru Mercedes-Benz of Foothill Ranch and had a positive experience even the first time.
Response from the owner Replied: Thank you for leasing another vehicle with us at Mercedes-Benz of Foothill Ranch. We're pleased that our team could provide helpful and pressure-free assistance again.
Google Review
- December 23, 2024
Response from the owner Replied: Thank you for the 5-star rating from Mercedes-Benz of Foothill Ranch. Enjoy your day!
Google Review
- December 19, 2024
Response from the owner Replied: Thank you for your positive rating of Mercedes-Benz of Foothill Ranch. Wishing you all the best.
Google Review
- December 19, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support and wish you well from Mercedes-Benz of Foothill Ranch.
Google Review
- December 18, 2024
AJ went above and beyond to provide the best customer service! I’m extremely happy with my purchase and would highly recommend AJ to anyone who’s interested in purchasing any Mercedes-Benz car!
Response from the owner Replied: I'm pleased to know our team made your Mercedes-Benz purchase enjoyable at Mercedes-Benz of Foothill Ranch. Your recommendation is appreciated.
Google Review
- December 17, 2024
My wife and I had a great experience making our first Mercedes purchase with help from Sean (sales) and Conrad (finance). Sean was very professional, courteous and patient right from the start, and I enjoyed our conversations about the Mercedes brand and formula 1 (go Lewis). We were one of the last...
Response from the owner Replied: We appreciate you sharing your experience with Mercedes-Benz of Foothill Ranch. It's rewarding to know our team provided the professional and patient service expected when making such a significant purchase. Enjoy your new "silver arrow" and welcome to the Mercedes family.
Google Review
- December 16, 2024
Disappointing Experience with Loaner ServiceI recently had my brand-new EQE SUV towed to Mercedes-Benz of Foothill Ranch over the weekend. On Monday morning, I received a call from the dealer saying I could come in to get a loaner vehicle. I took an Uber to the dealership, only to wait 1 hour and 15...
Google Review
- December 13, 2024
Sean was very professional and was helpful. Brought the car home and was a breeze to get the right car with right options.
Response from the owner Replied: Glad to hear our team made the car-buying process smooth for you. We hope you are enjoying your Mercedez-Benz from Mercedes-Benz of Foothill Ranch.
Google Review
- December 13, 2024
Nice clean facilityVery good car selection!
Response from the owner Replied: Mercedes-Benz of Foothill Ranch appreciates your kind words. We’re pleased you enjoyed the car selection and our facility.
Google Review
- December 13, 2024
Had a positive experience with the Will, Kevin, Conrad and the rest of the team at MB of Foothill Ranch. They offered the best price on a new GLE 450e and got me in and out to take care of the paperwork in an hour, which was especially appreciated due to a busy schedule. Thanks all!
Response from the owner Replied: We’re pleased you had a productive visit with our team at Mercedes-Benz of Foothill Ranch. Enjoy your new GLE 450e, and we wish you all the best on your busy schedule.
Google Review
- December 13, 2024
Response from the owner Replied: Thank you for the 5-star rating. We appreciate your support and hope you're enjoying your experience with Mercedes-Benz of Foothill Ranch. Take care!
Google Review
- December 11, 2024
I’ve bought 4 cars here and never set foot in the dealership. My sales person Frank is amazing and the pricing is fair!
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Foothill Ranch for your purchases. It's great to hear that our team has consistently met your expectations. We'll make sure they know how much you've appreciated their service and support with fair pricing as well!
Google Review
- December 09, 2024
Response from the owner Replied: Thank you for the excellent rating. We appreciate your support and wish you well.
Google Review
- December 09, 2024
Was very good
Response from the owner Replied: Thank you for your kind words about Mercedes-Benz of Foothill Ranch. We appreciate it.
Google Review
- December 07, 2024
Response from the owner Replied: Thank you for the great rating. Mercedes-Benz of Foothill Ranch appreciates your support and wishes you all the best.
Google Review
- December 04, 2024
Response from the owner Replied: Thank you for the high rating. We appreciate your support of Mercedes-Benz of Foothill Ranch and wish you well.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for the great rating. We appreciate your support of Mercedes-Benz of Foothill Ranch and wish you well.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for your high rating. We appreciate your support and wish you all the best from Mercedes-Benz of Foothill Ranch.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for the great rating. Mercedes-Benz of Foothill Ranch appreciates your feedback and wishes you well.
Google Review
- December 02, 2024
I recently get my new Benz from the Mercedes-Benz dealership in Foothill Ranch, and I couldn’t be happier with the experience. Mr.Frank and Manager Mr. Mossy went above and beyond to make the process smooth and enjoyable. Their professionalism, attention to detail, and genuine care for their...
Response from the owner Replied: We're pleased you had a great experience with our team at Mercedes-Benz of Foothill Ranch. Your recommendation means a lot to us, and we appreciate your kind words. Enjoy your new car!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you for the great rating. Mercedes-Benz of Foothill Ranch wishes you well.
Google Review
- November 30, 2024
I visited Mercedes-Benz of Foothill Ranch for a tire replacement after scheduling an appointment. Unfortunately, my experience fell far below the standards I’ve come to expect from Mercedes-Benz service centers.When I arrived, Service Advisor Arthur Smith informed me that they couldn’t perform the...
Google Review
- November 29, 2024
One of the easiest car buying experiences we've had. Really appreciated the professionalism of Mossy and Chris. Thanks for everything Mercedes-Benz Foothill Ranch!
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Foothill Ranch. We're happy to hear you had an easy time working with our team. Enjoy your new ride!
Google Review
- November 29, 2024
“I had an exceptional experience at Mercedes Benz in Foothill Ranch ,Lake Forest ,From the moment I walked in, I was greeted with professionalism and genuine care. The sales team was knowledgeable, attentive, and never pushy, making the entire car-buying process smooth and enjoyable.Special thanks...
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Foothill Ranch. We're glad our team provided the service you were looking for, and appreciate your recommendation. Wishing you many enjoyable miles in your new car.
Google Review
- November 28, 2024
We had a great experience purchasing our new Mercedes from Foothill Ranch. Our sales person was Albert. He was very patient and made time for us and was never pushy. My husband and I never felt rushed. It made our car buying experience better.
Response from the owner Replied: We're happy to hear that our team made your buying experience better. Thank you for choosing Mercedes-Benz of Foothill Ranch. Enjoy your new Mercedes!
Google Review
- November 28, 2024
Actually this is was my second experience with foothills Mercedes dealership, Mossy and other sales person were very professional , knowledgeable and helpful. They are providing ten star services
Response from the owner Replied: We value your kind words about Mercedes-Benz of Foothill Ranch and our team. We're looking forward to helping you find the perfect vehicle next time too!
Google Review
- November 28, 2024
Saeed is super and I will follow him anywhere he goes
Response from the owner Replied: Thank you for your positive feedback. At Mercedes-Benz of Foothill Ranch, our team strives to create such experiences.
Google Review
- November 28, 2024
Very nice and pleasant buying experience with Katie Kieu. I live in San Diego but local dealers had bad customer service so decided to try dealers outside of san diego. I communicated with Katie Kieu remotely. She was very upfront and professional. I came to check out the car. Katie was very...
Response from the owner Replied: Merci de partager votre expérience positives. Nous sommes contents que notre équipe à Mercedes-Benz of Foothill Ranch a pu vous offrir un tel service continue. Profitez bien de la conduite au volant de votre nouveau véhicule, et bonne route!
Google Review
- November 28, 2024
Excellent service and smooth transaction. Highly recommended!
Response from the owner Replied: Thanks for your kind words about Mercedes-Benz of Foothill Ranch. We're glad to hear you had a seamless experience.
Google Review
- November 28, 2024
Response from the owner Replied: Thank you for the great rating! We're glad you had a positive experience with Mercedes-Benz of Foothill Ranch. Take care and enjoy your day.
Google Review
- November 28, 2024
Response from the owner Replied: Thank you for your feedback and support. We appreciate your positive rating of Mercedes-Benz of Foothill Ranch.
Google Review
- November 23, 2024
I had the absolute pleasure of working with Glen at Foothill Ranch Mercedes. His leadership and expertise truly made my experience exceptional. As someone who doesn’t know much about cars, I had numerous questions, and Glen took the time to address each one with patience and clarity. He went above...
Response from the owner Replied: Thank you for your kind words about our team at Mercedes-Benz of Foothill Ranch. We're pleased to hear that they delivered such supportive service and seamless assistance during your visit. We wish you many enjoyable drives ahead!
Google Review
- November 22, 2024
Their staffs always disturbed nearby neighborhoods. Always parking next to the residential area, they always keeping engine working loud but not leave from early morning till evening, really disturb people who still sleeping and who work from home.
Response from the owner Replied: Hello,I'm the General Manager of the dealership, and I'm truly sorry to hear about the disruptions you've experienced from our staff. We take our community relationships seriously and certainly don't want to cause any discomfort to our neighbors.We understand your concerns, and please know that we have already set standards for our staff not to park on the side of the street in front of your homes. Your concerns are valid and will be addressed immediately. I will personally speak with our team to ensure that they respect the neighborhood and its residents. That means no loud music, no idling engines, no parking on the streets in front of your homes, and certainly no smoking near your home.Again, my apologies for the inconvenience. We value your input and will work diligently to correct these issues.Best regards,Kekoa Dapitan
Google Review
- November 21, 2024
Response from the owner Replied: Thank you for the 5-star rating. Mercedes-Benz of Foothill Ranch wishes you well.
Google Review
- November 20, 2024
best zhao！！ find him ，get best deal!
Response from the owner Replied: At Mercedes-Benz of Foothill Ranch, our team is always ready to assist and provide you with great deals.
Google Review
- November 19, 2024
I recently had the most incredible car-buying experience at Mercedes-Benz of Foothill Ranch, and I cannot recommend them highly enough! From the moment we walked in, we were treated with professionalism, care, and genuine hospitality that exceeded all expectations.A huge thank-you to the amazing...
Response from the owner Replied: Thank you, Ladan and Behnood, for sharing your experience with Mercedes-Benz of Foothill Ranch. Our team appreciates the kind words and is pleased that we could assist in making your car-buying process enjoyable. Wishing you both many memorable moments with your new vehicle!
Google Review
- November 18, 2024
Kekoa was phenomenal the entire way through and made this the most efficient leasing experience I have ever had, at Mercedes or otherwise.
Response from the owner Replied: Thanks a lot for your kind words. We're glad our team made your leasing experience smooth and efficient at Mercedes-Benz of Foothill Ranch.
Google Review
- November 18, 2024
Response from the owner Replied: Thank you for giving us a great rating. Mercedes-Benz of Foothill Ranch appreciates your support and wishes you all the best.
Google Review
- November 18, 2024
The Best team members who took care of details. It was pleasure dealing with Zane And Max for all their help. Thank you
Response from the owner Replied: Mercedes-Benz of Foothill Ranch appreciates the kind words about our team. It's wonderful to know they were able to assist you effectively.
Google Review
- November 16, 2024
Mr. Saeed is so nice and gentle and takes time to explain all the features and options. He is so kind and knowledgeable. Totally recommend this place.
Response from the owner Replied: Thank you for recommending Mercedes-Benz of Foothill Ranch. We're pleased to hear our team's service met your expectations.
Google Review
- November 15, 2024
Response from the owner Replied: Thank you for the 4-star rating. We appreciate your feedback and wish you well from Mercedes-Benz of Foothill Ranch.
Google Review
- November 14, 2024
Very friendly guys and all staff were so nice
Response from the owner Replied: We're glad to know you had a pleasant experience with the team at Mercedes-Benz of Foothill Ranch. Thank you for sharing your thoughts.
Google Review
- November 13, 2024
Efficient and helpful. Understood our needs and were direct with information and options.beautiful facility and excellent people.
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Foothill Ranch. Our team is committed to delivering efficient service, and we're thrilled you enjoyed the facility. Take care!
Google Review
- November 12, 2024
Albert was great and very honest. The experience was much better than any other major dealership.
Response from the owner Replied: That's great to hear. Mercedes-Benz of Foothill Ranch is glad our team made your experience a positive one with us!
Google Review
- November 12, 2024
Response from the owner Replied: Thank you for your positive review. Mercedes-Benz of Foothill Ranch appreciates your feedback and wishes you all the best.
Google Review
- November 12, 2024
Yesterday, I experienced a sudden jerk while backing out from Target parking lot. It was odd because there was no damage on the back of the car, and I didn’t see any other cars or anyone. I called Daniel Choo at Benz Foothill and he said it was probably due to hypersensitive sensor induced...
Response from the owner Replied: We're pleased to hear about your positive experience with our team at Mercedes-Benz of Foothill Ranch. It's great that the sensor issue was explained and adjusted promptly for you. Safe travels with your Mercedes-Benz, and thank you for recommending us.
Google Review
- November 12, 2024
I took my car for A-1 service which they told us it cost between $200 to $350 my car is 4 years old with 35000 miles, when we went to pick up they told us they did 5 years 50000 miles service and they charged us $1100 so I am in contact with consumer protection agency, will update
Google Review
- November 07, 2024
This is my 4th purchase at Foothill Ranch MB. Ian Hsu and his staff are always make car buying process a breeze. They anticipate any and all obstacles and put customers needs first, no pressure. I always drive off the lot with a beautiful car.
Response from the owner Replied: Thank you for being a loyal customer of Mercedes-Benz of Foothill Ranch. Our team is pleased to have assisted you in finding another great car without the pressure. Wishing you enjoyable miles ahead.
Google Review
- November 05, 2024
Glen Pon made my experience of trading in my GLC300 for a GLB250 so smooth and quick. I have been a Mercedes customer since 1992 and Glen made my experience the best in all of those years.
Response from the owner Replied: We're pleased to hear you had an exceptional experience at Mercedes-Benz of Foothill Ranch. Our team always strives for excellence, especially when it comes to helping long-time Mercedes enthusiasts like yourself. Thank you for your continued loyalty since 1992.
Google Review
- November 05, 2024
I always feel satisfied with the service as well as the professional understanding of the staff. Many thanks to Katie Kieu and those who helped me choose the right car, reasonable price and many other things. Mercedes-Benz is always my first choice, because my family has been with the company for...
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Foothill Ranch. Our team is pleased that you're happy with the service and appreciate your continued loyalty to our brand.
Google Review
- October 30, 2024
Young lady named Melissa Romero was my sales person. she is very courteous and honest. We enjoyed working with her.
Response from the owner Replied: We're so pleased to hear that you enjoyed working with our team at Mercedes-Benz of Foothill Ranch. We appreciate your feedback.
Google Review
- October 30, 2024
Google Review
- October 30, 2024
Mercedes-Benz of Foothill Ranch made car buying so enjoyable I will never go anywhere else. We were so comfortable and they matched us with the one absolutely perfect car for my husband. I can’t say enough about it. Katie was so professional and we got a great deal. 😍
Response from the owner Replied: We're grateful you chose Mercedes-Benz of Foothill Ranch for your purchase and are pleased to know you had a comfortable experience with our team. Enjoy your perfect car. Wishing both of you many happy miles ahead.
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for the 5-star rating. Mercedes-Benz of Foothill Ranch appreciates your feedback and wishes you well.
Google Review
- October 30, 2024
I had an absolutely terrible experience at this dealership. From the moment I walked in, I felt like I was being taken advantage of. The staff were incredibly unprofessional and unhelpful. Their customer service is the worst I have ever encountered, with no transparency or honesty. I would strongly...
Google Review
- October 30, 2024
I had to come here unannounced because my mom's vehicle had a coolant gauge light pop up on the dashboard. Mike Barbee and the service team were extremely friendly and topped off the coolant and windshield wiper fluid in a matter of minutes. Also, Mike offered some simple yet extremely helpful...
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Foothill Ranch. We're glad our team could assist so efficiently, and happy to know you found their advice helpful. We appreciate the positive feedback and look forward to assisting you in the future.
Google Review
- October 30, 2024
Google Review
- October 30, 2024
DealerRater Review
- October 30, 2024
If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined. I went in to trade my 2019...
Cars.com Review
- October 30, 2024
If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined. I went in to trade my 2019...
Google Review
- October 30, 2024
Google Review
- October 30, 2024
If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined.I went in to trade my 2019 A220...
Google Review
- October 29, 2024
Very professional. Attention to details.
Response from the owner Replied: Thank you for acknowledging our team's professionalism and attention to detail at Mercedes-Benz of Foothill Ranch. Wishing you well.
Google Review
- October 28, 2024
Saeed Zargham was our sales representative. Saeed was very personable, friendly, professional, helpful and knowledgeable about the Mercedes vehicles we were interested in. Saeed took his time in explaining the features of the EQE SUV 350+ that we eventually leased. All in all our experience with...
Response from the owner Replied: We're pleased that our team provided such a comprehensive experience at Mercedes-Benz of Foothill Ranch. Thanks for choosing the EQE SUV 350+ with us! Wishing you many enjoyable moments on the road.
Google Review
- October 28, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch. Wishing you all the best with your vehicle.
Google Review
- October 28, 2024
Response from the owner Replied: Thank you for your positive rating. Mercedes-Benz of Foothill Ranch appreciates your support and wishes you well.
Google Review
- October 28, 2024
Chris was very helpful and knowledgeable. He helped me to speed up the process of financing my new car. I'm happy with the car. Thank you
Response from the owner Replied: We're glad you had a positive experience with our team at Mercedes-Benz of Foothill Ranch. Enjoy your new car. Let us know if there's anything else we can assist with.
Google Review
- October 28, 2024
Response from the owner Replied: Thank you for leaving a 5-star rating for Mercedes-Benz of Foothill Ranch. We're pleased to know your experience was positive. Take care!
Google Review
- October 28, 2024
Saeed was amazing. Very knowledgeable, helpful, and patient. The best car buying experience ever.
Response from the owner Replied: Mercedes-Benz of Foothill Ranch thanks you for sharing your positive experience. We're pleased to hear our team provided such exceptional service during your car buying journey.
Google Review
- October 28, 2024
Best experience of my life in buying a car. Zen was great. Professional, caring and courteous.I would want to only buy from them.
Response from the owner Replied: We're happy to hear you had an excellent car-buying experience with our team at Mercedes-Benz of Foothill Ranch. Wishing you many pleasant journeys in your new vehicle!
Google Review
- October 27, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch. We appreciate your support and wish you well.
Google Review
- October 27, 2024
Response from the owner Replied: Thank you for the great rating! We appreciate your support and wish you well from all of us at Mercedes-Benz of Foothill Ranch.
Google Review
- October 27, 2024
We had a great experience purchasing our vehicle here. The sales and financing staff were easy to work with, honest, and knowledgeable.
Response from the owner Replied: Glad to hear about your positive vehicle purchase experience with Mercedes-Benz of Foothill Ranch. Pleased our team provided the support and honesty you appreciated. Enjoy your new ride!
Google Review
- October 27, 2024
My experience was lovely........ I received GREAT service..... My sales representative & the team were very patient, very accommodating to our desires & most importantly very accommodating to our needs 🙏🏽...... If anyone is purchasing a Mercedes, then I'd HIGHLY recommend Mercedes at Foothill...
Response from the owner Replied: We're pleased to hear you received such accommodating service from our team at Mercedes-Benz of Foothill Ranch. Your recommendation means a lot. Wishing you smooth travels in your new vehicle!
Google Review
- October 27, 2024
Agent William is the best—words can't describe the level of care he provides. 10/10
Response from the owner Replied: At Mercedes-Benz of Foothill Ranch, our team takes pride in providing exceptional care. Thank you for sharing your experience!
Google Review
- October 26, 2024
Response from the owner Replied: We're pleased to hear about your experience at Mercedes-Benz of Foothill Ranch. Our team is dedicated to making car buying a pleasure for customers like you. Enjoy your new ride!
Google Review
- October 26, 2024
I’ve had the pleasure of dealing with salespeople at most dealers, but my experience with Ms. Katie Kieu at MB Foothill was truly exceptional. From the very beginning, she made me feel like a valued member of the family. Her expertise and helpfulness were invaluable throughout the process. She...
Response from the owner Replied: Thank you for sharing your kind words and recommendation. At Mercedes-Benz of Foothill Ranch, our team strives to provide exceptional service. We're glad to hear you had a seamless car-buying experience with us.
Google Review
- October 26, 2024
Said was great professional and friendlyMy friend Marwan had been looking for a car for over than 2 months ! Said showed us the used and new cars and was super patient.I highly recommend him to my friends
Response from the owner Replied: Thank you for the high recommendation. At Mercedes-Benz of Foothill Ranch, we're glad to hear our team was both professional and accommodating. Best wishes on your new car journey!
Google Review
- October 26, 2024
Best experience and best team ever , very professional and great customer service , my sales person Zane was so nice and very knowledgeable and explicit , he made the whole process smooth and easy . Thank you
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Foothill Ranch. Our team is happy to hear that your visit was seamless and professional. We appreciate your kind words about our service and look forward to serving you again.
Google Review
- October 26, 2024
Great experience made easier by Glen, Mel and Albert. They were professional, knowledgeable and nice.
Response from the owner Replied: We appreciate your feedback and are happy our team was able to assist you. Thank you for highlighting their professionalism at Mercedes-Benz of Foothill Ranch.
Google Review
- October 26, 2024
My salesman Albert Munoz was amazing. The entire experience was seamless from the negotiation to trade in process, most efficient car buying process I’ve been apart of for last 30 yrs of purchasing vehicles.
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Foothill Ranch. We're glad to hear our team made the car-buying process efficient for you.
Google Review
- October 26, 2024
I recently had an excellent experience purchasing a vehicle at Foothill Ranch Mercedes Benz. The entire process was incredibly efficient and smooth, thanks to the knowledgeable and friendly salesperson, Aaron. Aaron was bilingual in English and Mandarin Chinese, which made communication seamless and...
Response from the owner Replied: Thank you for sharing your positive experience at Mercedes-Benz of Foothill Ranch. We're delighted to hear that our team made the process smooth and enjoyable for you, especially through bilingual communication support. We appreciate your recommendation and wish you miles of happy driving in your new vehicle.
Google Review
- October 26, 2024
Great sales team that really cares about their reputation. Everyone was friendly and easy to talk to. It's nice to be able to look at newer vehicles without the pushy sales approach. Their coffee wasn't bad either!
Response from the owner Replied: Thanks for recognizing the efforts of our team at Mercedes-Benz of Foothill Ranch. Enjoy your coffee during future visits with us.
Google Review
- October 26, 2024
Response from the owner Replied: Thank you for your generous rating of Mercedes-Benz of Foothill Ranch. We wish you the best.
Google Review
- October 25, 2024
They are the best. Thank you Micheal Barbee and the team for kindly assisting me with the world class services. I have been a customer here since 2018 and I will always be.Today, just got 2 key batteries replaced, Mike was able to assist me right away, and it took less than 5 mins.I am very happy...
Response from the owner Replied: Thank you so much for being a loyal customer of Mercedes-Benz of Foothill Ranch. We're glad our team provided quick service with your key battery replacement and appreciate your recommendation.
DealerRater Review
- October 21, 2024
I’ve had the pleasure of dealing with salespeople at most dealers, but my experience with Ms. Katie Kieu at MB Foothill was truly exceptional. From the very beginning, she made me feel like a valued member of the family. Her expertise and helpfulness were invaluable throughout the process. She...
Cars.com Review
- October 21, 2024
I’ve had the pleasure of dealing with salespeople at most dealers, but my experience with Ms. Katie Kieu at MB Foothill was truly exceptional. From the very beginning, she made me feel like a valued member of the family. Her expertise and helpfulness were invaluable throughout the process. She...
Google Review
- October 15, 2024
This last weekend I went over to Foothills Ranch Mercedes-Benz. It was the best decision I have ever made. They treated me extremely respectfully answered all my questions and did the exact deal that I wanted. Kevin was the sales associate and he was absolutely wonderful. I have literally bought...
Response from the owner Replied: We're glad to hear about your positive experience at Mercedes-Benz of Foothill Ranch. Our team is committed to providing an exceptional car buying journey, and it's great that they met your expectations. Looking forward to seeing you for servicing on your Mercedes-Benz S-Class.
Google Review
- October 11, 2024
Thank you for everything guys! Especially thanks to service advisor Mr. Daniel Choo who did professional and kind service to us.
Response from the owner Replied: We appreciate your kind words about our team at Mercedes-Benz of Foothill Ranch. It's great to know their efforts made a difference for you.
Google Review
- October 11, 2024
Everyone was supper nice and the showroom was great. I bought a year old 2023 dealership used car only used by the dealership, no private previous owner. When I was shown this car I asked about specific features and was told this car had those features. I was even shown an icon which represented...
Response from the owner Replied: Dear Valued Customer,Thank you for your feedback. We're glad you found our team friendly and our showroom pleasant. We apologize for the misunderstanding regarding the vehicle's features and the subsequent lack of communication.Our Sales Director has been attempting to reach out to you, but unfortunately, we haven't been able to connect. Your satisfaction is important to us, and we would like to address your concerns and make things right. Please contact our customer service at 949-328-8726 so we can discuss this further and work towards a resolution.Thank you for your understanding, and we hope to regain your trust in our dealership.
Google Review
- October 10, 2024
Worst experience ever. If you have a lot of time to waste, this is the dealership for you. Waited for over an hour in the service drive, and they kept taking customers that would come in after me. Will never return or give them our business. Will return to Fletcher Jones as they have always treated...
Google Review
- October 06, 2024
Foothill Ranch Mercedes Benz is a great dealer to do business with. Everyone is very friendly and courteous. I can’t say enough about our sales associate Melissa Romeo. She is very friendly and knowledgeable about the vehicles and car buying process and led us through the process with ease. Thank...
Response from the owner Replied: Thank you for your positive rating of Mercedes-Benz of Foothill Ranch. We wish you all the best.
Google Review
- October 06, 2024
Horrible management and service after changing ownership!I called and got a $250 quote for oil change. I went to Isaac (assistant service manager) and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written qoute from another...
Response from the owner Replied: Dear Yahya,Thank you for your feedback. We sincerely apologize for the confusion and frustration caused by the inconsistent pricing for your AMG GT's service. As a loyal customer, we regret not meeting your expectations this time.To address the issue, we had offered a price reduction on your quote that I understand you declined. We recognize that AMG GT's unique specifications require higher parts and labor costs than other Mercedes-Benz models.Your satisfaction is our priority, and we'd like to make things right. Please contact me directly at 949-328-8604 to discuss further.Thank you for your understanding, and we hope to restore your trust in our dealership.Best regards,Han NguyenService Manager
DealerRater Review
- October 06, 2024
Called and got a $250 qoute for oil change. I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written qoute from another mb dealership for $285 he still didn’t match it. Isaac added that he checked with his...
Cars.com Review
- October 06, 2024
Called and got a $250 qoute for oil change. I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written qoute from another mb dealership for $285 he still didn’t match it. Isaac added that he checked with his...
Google Review
- October 04, 2024
Zane was such a friendly and caring salesperson. He spent alot of time with me going over alot of the features of my new Benz that I was not familiar with. I’ve emailed him several times with questions and he has responded quickly. Everyone at this dealership who I encountered was wonderful.
Response from the owner Replied: We're pleased to hear our team provided a positive experience at Mercedes-Benz of Foothill Ranch. We aim for in-depth assistance and prompt responses. Feel free to reach out anytime with further questions about your new Benz!
Google Review
- October 04, 2024
Katie was super helpful and knowledgeable in the test drive and purchase process. She was patient enough to wait for me trying out features on the car as long as I want. Was great experience and fair price.
Response from the owner Replied: Thank you for sharing your feedback. We're glad to hear you had a great experience with our team at Mercedes-Benz of Foothill Ranch. Enjoy your new car!
Yelp Review
- October 04, 2024
My husband Andy & I had the pleasure of working with Nick Jason at MBenz foothill Ranch to sell our C-300, and the entire experience was seamless. From start to finish, Nick's professionalism, expertise, and clear communication made the process easy and stress-free. He was not only knowledgeable...
Yelp Review
- October 02, 2024
Have bought a SUV from them, don't mention their maintenance service not on par, that they forget to rotate my tires, and they told me they can rotate because the condition on 2nd maintenance.They told me I can return at 3.5 years as it's a 4 years lease, turns out they were lying, that I can't....
Yelp Review
- October 02, 2024
I have been getting my Mercedes from Foothills Ranch for 15 years. I got my 8th one yesterday. That tell you how satisfied I am with this dealership. And... Frank Moayed has been taking care of me for 1st to my latest EQS 450!
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for your 5-star rating. We appreciate the support and wish you all the best from Mercedes-Benz of Foothill Ranch.
Google Review
- September 27, 2024
Foothill Ranch Mercedes dealer and more specifically Sean Roslon were outstanding. My transaction with them was flawless and more than that was completely painless. The deal was negotiated over the phone with no surprises when I got there in person. Sean picked me up at the airport (that was very...
Response from the owner Replied: Thank you for your kind words and high rating. We’re pleased to hear that our team, especially Sean, made your experience smooth and enjoyable. Mercedes-Benz of Foothill Ranch looks forward to assisting you in the future.
Google Review
- September 27, 2024
This is a total disappointment with the service I received during my recent visit. I had a scheduled appointment for a car wash and, unfortunately, I waited for over two hours without the service being completed. When I inquired about the delay, the staff member returned my car unwashed, which was...
Response from the owner Replied: Dear Leila,Thank you for your feedback and for taking the time to call and speak with me earlier. We genuinely appreciate your input and want to address the disappointment and frustration you experienced during your courtesy car wash appointment.We understand that time is valuable, and we're sorry for the extended wait time you encountered, which is not the level of service we aim to provide. We're currently relying on hand washing, which has caused delays, and we're working diligently to maintain quality service. We appreciate your understanding and patience during this time.We acknowledge the importance of open communication with our customers, and we regret that you were unable to speak with a manager during your visit.We're thankful for your loyalty and apologize for any inconvenience caused during your last visit.Please contact us at (949)328-8822 if you have any additional concerns or feedback. We're committed to improving our service for all our valued customers!
Google Review
- September 27, 2024
Im from nor cal but suddenly i saw katie’s fb and the deal of new car. I texted with her to see any opportunities to exchange for new suv even thought my car bought last year. She helped me out with recommendations of finances or leasing. And in 1 day, i made decison and drove all the way to so cal...
Response from the owner Replied: Thank you for your feedback on Mercedes-Benz of Foothill Ranch. Glad to know you had a pleasant and efficient experience with our team. Enjoy your new SUV!
Google Review
- September 27, 2024
So professional and accommodative and prompt!Thank you Hoorad and Mossi for EQS 450 with a good price!
Response from the owner Replied: We appreciate your kind words about our team at Mercedes-Benz of Foothill Ranch. Enjoy your EQS 450.
Google Review
- September 27, 2024
Everyone is a professional
Response from the owner Replied: Thanks for the positive feedback about our team at Mercedes-Benz of Foothill Ranch.
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for your feedback! We appreciate it and hope everything continues to go smoothly with your Mercedes-Benz from Foothill Ranch.
Google Review
- September 27, 2024
Great car buying experience at MB of Foothill Ranch! No hassle, best price, very good customer service.
Response from the owner Replied: Thank you for the great review. We appreciate your kind words about Mercedes-Benz of Foothill Ranch. Enjoy your new car!
Yelp Review
- September 25, 2024
Albert M. Was extremely helpful and he and the staff stayed late to finish a last minute deal with me. Very happy with their service!
Yelp Review
- September 24, 2024
I went to many dealerships to purchase a car and found that Zane was the most helpful, down to earth car salesman I had encountered. He helped us very professionally and smoothly and was knowledgable on all our questions. He let us test drive the car multiple times and didn't rush us. It was an easy...
Yelp Review
- September 23, 2024
I definitely made the right choice by not continuing giving business to MB. Just a classic car dealership business despite its "luxury, concierge" persona. They are quick to take your money but God forbid, you as a consumer need assistance with anything after you purchase a car. Both Mercedes-Benz...
Google Review
- September 20, 2024
Zane Au is the best Sales Manager! He was a pleasure to work with 1 year ago when I leased my EQE and he continues to provide me after sales support 1 year later. He helped me reset my MercedesMe Connect account to ensure that I continued to receive my Electrify America benefits. This is...
Response from the owner Replied: Mercedes-Benz of Foothill Ranch appreciates your kind words about our team. It's great to hear that they provided such excellent after-sales support and helped with your MercedesMe Connect account. We'll be here when you're ready for your next lease—thank you for being a valued customer.
Cars.com Review
- September 18, 2024
Great experience with Ashton and Sean from Mercedes Benz of Foothill Ranch. Ashton was able to work me a nice deal and get the car I liked quickly the lease went through smoothly and per the initial text agreement when the car arrived Sean was waiting for me with all the paperwork ready. The signing...
Cars.com Review
- September 18, 2024
Great experience with Ashton and Sean from Mercedes Benz of Foothill Ranch. Ashton was able to work me a nice deal and get the car I liked quickly the lease went through smoothly and per the initial text agreement when the car arrived Sean was waiting for me with all the paperwork ready. The signing...
Yelp Review
- September 15, 2024
I popped in for a quick test drive and met Ashton, who turned out to be an awesome guy--super chill and helpful. After the first drive, he could tell I wasn't all that excited about the car, so he went above and beyond and hooked me up with an insane AMG deal I didn't see coming. Walked out with the...
Google Review
- September 15, 2024
Katie is very energetic, honest, and supportive . She made my first mercides experience with EQB300. Now, It's time to drive and celebrate....
Response from the owner Replied: Greetings,Your feedback is of the utmost importance to us at Mercedes-Benz of Foothill Ranch. We are thrilled to learn that your experience with our Sales Team was honest, supportive, and energetic, especially during your purchase of the Mercedes-Benz EQB 300. However, I would appreciate the chance to discuss your recent experience with our Service Department regarding the brakes' condition and the noise your vehicle is making. Please kindly call me at your earliest convenience.Thank you,Kekoa Dapitan, General Manager(949) 328-8872
Google Review
- September 13, 2024
The salesperson Ashton was extremely helpful and made the overall process very smooth for us. Offered us a killer deal better than other dealerships. It is my second time buying a Mercedes from him and will continue to do so in the future.
Response from the owner Replied: We appreciate you sharing your great experience at Mercedes-Benz of Foothill Ranch. Our team is pleased to have assisted and provided a smooth process for your purchase. Thank you for being a loyal customer; we look forward to continuing to meet your needs.
Yelp Review
- September 13, 2024
The salesperson Ashton was extremely helpful and made the overall process very smooth for us. Offered us a killer deal better than other dealerships. It is my second time buying a Mercedes from him and will continue to do so in the future.
Cars.com Review
- September 11, 2024
Im from north cal and recently i saw Katie ‘s fb and i tried to text her about planning exchange new car even though my car is just 1 yr old. Katie was super helpful and quickly. I told her i want to get the car now cuz i only have 1 day off. And she helps me to get the better trade in and better...
Cars.com Review
- September 11, 2024
Im from north cal and recently i saw Katie ‘s fb and i tried to text her about planning exchange new car even though my car is just 1 yr old. Katie was super helpful and quickly. I told her i want to get the car now cuz i only have 1 day off. And she helps me to get the better trade in and better...
Yelp Review
- September 09, 2024
I ordered a thermostat on a Thursday from this dealership and it was suppose to be in on a Friday but when I did not get a call from the parts department I called them to discover that the part was not going to be in until the next Monday because the order was submitted after hours but if the...
Google Review
- September 07, 2024
This is for the service department and specifically Isaac Lam. Every time I bring my car in he is kind, always has an incredibly positive attitude and doesn't judge that I am OCD with my car~! I bought my car at another dealership but I bring it to Isaac knowing I can trust him which now a days is...
Yelp Review
- September 02, 2024
Had a really pleasant experience at Mercedes Benz of Foothill Ranch. Hoorad was our sales person he was compassionate, knowledgeable and professional. Highly recommended!!!
Google Review
- August 30, 2024
All the staffs are so patient and considerate
Response from the owner Replied: Whether they're visiting us for sales, service, or parts, we always want to make sure our customers feel comfortable and taken care of, so we're glad to hear that this was your experience, Mania. See you next time!
Yelp Review
- August 20, 2024
I have purchased two vehicles from Mercedes Benz of foothill Ranch. The experience has been amazing from sales to signing off./////but my best experience is with the parts department. I always deal with Dave which he is amazing. This time my timing chain went off on my C250 2013 and I have been...
Google Review
- August 16, 2024
(Translated by Google) Compared with the domestic high-end 4S stores, the old Mercedes 4S stores are mostly low-key. This store is relatively close to Irvine. Except for a large number of people at a festival, it is usually quiet and the environment is relatively relaxed and comfortable. Unlike some...
Response from the owner Replied: Thank you for taking the time to leave Mercedes-Benz of Foothill Ranch a 5-star review on Google. Your positive feedback is extremely valuable to us, and we thank you for you business!
Cars.com Review
- August 11, 2024
I have been looking for a new MB for a couple of weeks. I found what I was looking for at the Mercedes Benz of Foothill Ranch, best price, professional , courteous, and knowledgeable staff , and best of all, hassle - free experience. Thanks.
Cars.com Review
- August 11, 2024
I have been looking for a new MB for a couple of weeks. I found what I was looking for at the Mercedes Benz of Foothill Ranch, best price, professional , courteous, and knowledgeable staff , and best of all, hassle - free experience. Thanks.
Yelp Review
- August 08, 2024
I have been going to Mercedes Benz of Foothill Ranch for the service on my vehicle for the past few years. I have had such a great experience with the service department every time I take my vehicle in. I just came back from having service today and just HAD to write that I have had another...
Yelp Review
- August 07, 2024
KATIE is the best! She's always there whenever we need something and will help us all through out the process and makes sure we get the best!! And Overall everyone is nice and very helpful. We love benz of foothill ranch branch
Google Review
- August 05, 2024
Very nice dealer with nice show room and people. I came to charge my non Mercedes car at their ChargePoint charger and it was nice. I would definitely consider buying my next EV from here
Google Review
- August 05, 2024
This dealership is a group of honest individuals. My driver side door made horrible noises and did not open/close smoothly. I knew any type of repair would be labor intensive, which meant hundreds of dollars minimum. I took my car for an oil change, told them about the door, and when I picked up the...
Cars.com Review
- August 05, 2024
I can't recommend this dealership enough! My sales associate, Saeed, was patient, knowledgeable and professional. It took me a week and many test drives to decide what model I wanted, and I never felt rushed in the process. Great experience.
Cars.com Review
- August 05, 2024
I can't recommend this dealership enough! My sales associate, Saeed, was patient, knowledgeable and professional. It took me a week and many test drives to decide what model I wanted, and I never felt rushed in the process. Great experience.
Yelp Review
- August 05, 2024
Your dealership has set a high standard for customer-first experiences, and I can't imagine going anywhere else for my future car needs.The exceptional experience started with quick responses via email the night before I visited. Once I got there I was in great hands with Albert Munoz. He was an...
Yelp Review
- August 02, 2024
The customer service is top tier this is my second transaction with Conrad and my first with Ashton and communication with Glen was so on point. I even was given privacy to take a business call. This is exactly why I travel from San Diego to keep my business there. Thank you Mercedes-Benz of...
Google Review
- August 02, 2024
We've done three deals with Max Watkins and he's hands down one of the best we've dealt with. Highly recommend.
Yelp Review
- July 29, 2024
Thanks to Katie, I had a great buying experience. She not only helped me to understand clearly about the car I wanted. But also gave valuable advices. This is the first time buy a car at dealer without any hassle. No back and forth. No bait no trap.In genera, I strongly suggest you to buy with Katie.
Yelp Review
- July 23, 2024
Katie is AMAZING. Her kindness, work ethic, and passion for learning are truly inspiring. She excels in both professional and personal settings, always giving her best effort and producing impressive results. Katie's warm personality and quick wit make her a joy to be around. Her dedication to...
Yelp Review
- July 23, 2024
Isaac Lamb was the service tech who helped me. He couldn't have been more kind and helpful. Also, Katie helped me with my MB App. She was also helpful and went out of her way to help. I will never go to Fletcher Jones again.
Yelp Review
- July 21, 2024
We purchased a car from MB of Foothill Ranch and the process couldn't have been easier! Max greeted us immediately upon walking into the lot, was friendly, unassuming and answered all of our questions. We spent a few days exchanging emails regarding a trade-in and then returned to test drive. 2...
Yelp Review
- July 20, 2024
Kekoa, Albert, Isaac, and probably missing a few who others I interacted with, but everyone was honestly real cool/professional and made me feel at home. The amg dream teamThanks again
Yelp Review
- July 05, 2024
Max and Mossy were with us every step of the way to get us a new 450 GLE. Sticker issues, a software national glitch and a dealer ownership change did not deter them. They made a convenient delivery to my home several miles away and the transaction was simple. Thanks guys.
Yelp Review
- June 28, 2024
I took my car to Mercedes Benz of Foothill Ranch because the center armrest came off and despite my best efforts and 45 frustrating minutes I couldn't get it back together. I drove to the service area and was immediately welcomed by Daniel. He was able to fix it in about 5 minutes! I was so...
Google Review
- June 24, 2024
Google Review
- June 19, 2024
Response from the owner Replied: Thank you for the 5-star rating, Joseph! We appreciate you choosing Mercedes-Benz of Foothill Ranch and for taking the time to leave us a review.
Google Review
- June 17, 2024
Always Great Service
Response from the owner Replied: Thank you for the 5-star rating, Joseph! We appreciate you choosing Mercedes-Benz of Foothill Ranch and for taking the time to leave us a review.
Cars.com Review
- June 17, 2024
I was so happy with the service, Katie Kieu she helped me to get the best deal on my new Mercedes-Benz. All the staff at the dealership are so friendly and treat you like Family. Answer all the questions I had and helped me with the finance company to find the best interest rate.thank you so much.
Cars.com Review
- June 17, 2024
I was so happy with the service, Katie Kieu she helped me to get the best deal on my new Mercedes-Benz. All the staff at the dealership are so friendly and treat you like Family. Answer all the questions I had and helped me with the finance company to find the best interest rate.thank you so much.
Edmunds.com - Sales Review
- June 17, 2024
Katie Kieu was very helpful getting my new Mercedes-Benz GLB 250. She was so friendly help me with the purchase. She also helped me getting set up in the app and got it wash and fueled it. The dealership treats you like family.
Google Review
- June 15, 2024
Best dealership everBest customer service
Response from the owner Replied: Wow, Samy! What a great review! We truly appreciate customers like you and we can't wait to serve you again in the future.
Google Review
- June 15, 2024
Response from the owner Replied: TonyFacts,Thanks for the 5-star review and for choosing Mercedes-Benz of Foothill Ranch. We appreciate you!
Google Review
- June 14, 2024
They are my go to, their service it’s great. They really know what they are doing, I needed to change one tire and it was quick easy and everyone was really helpful
Response from the owner Replied: We're so lucky to have loyal customers like you, Juana. Thanks for your continued business and for taking the time to leave us such a kind review. See you next time!
Google Review
- June 14, 2024
Response from the owner Replied: Thanks for taking the time to share your experience, fawzat!
Google Review
- June 14, 2024
The service specialist I had (Art Smith) was awesome and very knowledgeable, I had a great experience with him.In regards to administration, when I called to book, the first person didn't book me, but after 3 days, I noticed he didn't! And I booked again.Both admins gave me the wrong charges, zero...
Response from the owner Replied: Hi mona,Thank you so much for taking the time to share your positive experience working with Art. We'll be sure to share your kind words with him. We also appreciate your feedback about the administrative issues you encountered, as they help us improve our service. We hope you'll have an even better experience next time!
Google Review
- June 12, 2024
Amazing experience! Smooth and easy! Would 10/10 recommend to anyone need to purchase or service a Mercedes Benz!!
Response from the owner Replied: Thanks for the recommendation, Aram! We're thrilled you had such an amazing experience and we're so thankful that you took the time to share it with us. See you next time!
Google Review
- June 12, 2024
Excellent Service. Alec Williams was polite & good customer service.
Response from the owner Replied: Hi Phyllis,Thanks for the great review! We'll be sure to let Alec know how much you appreciated working with him and we'll be here with that same excellent service whenever you need us next.
Google Review
- June 12, 2024
Exemplary Customer ServiceFrom the moment I engaged with Foothill Ranch Mercedes Benz staff, it was clear that customer satisfaction is a top priority. The representatives were not only knowledgeable but also incredibly attentive to my needs.DANIEL CHOO, Assistant Service Manager displayed...
Response from the owner Replied: Wow! This is so great to hear, Dazzlelita! Thank you for choosing Mercedes-Benz of Foothill Ranch and for taking the time to highlight your exemplary experience working with Daniel and the entire team. We'll pass along your compliments and look forward to serving you again in the future. Happy driving!
Google Review
- June 11, 2024
Art was great!
Response from the owner Replied: Hi Karen, We're definitely lucky to have Art on the team. Thanks for taking the time to leave this 5-star review and for being such a great customer. We appreciate you!
Google Review
- June 11, 2024
Response from the owner Replied: We're happy you're happy, John! Please don't hesitate to reach out whenever you need us next.
Google Review
- June 11, 2024
Dave Noble is a Service Advisor extraordinaire. He has made sure my vehicles have been in the best condition possible for more than a decade! MBFR is an excellent dealership and I would recommend it to everyone interested in a Mercedes Benz!
Response from the owner Replied: Craig, Thank you for taking the time to acknowledge Henry's great work! He is truly an all-star on our team here in Foothill Ranch and it's great to know that he's been keeping your vehicles in great condition for more than a decade. We will make sure to pass your review along to Henry and look forward to working with you for years to come!
Google Review
- June 10, 2024
The team is exceptionally polite and the service is the best and accurate
Response from the owner Replied: This is what we love to hear, Giovanni! Thank you for choosing Mercedes-Benz of Foothill Ranch. We look forward to serving you again in the future!
Google Review
- June 10, 2024
Car took a lot longer than expected when I had appointment at 7:30 in the morning didn’t get done till late afternoon for a service. Inside the show room where the service desk is smell like smoke. Finally car washed nicely.
Response from the owner Replied: Thanks for taking the time to share your experience with us, Kimberly. We know how frustrating it can be when things take longer than expected, and we truly appreciate your patience. We also appreciate you bringing the smell to our attention so that we can make an even better impression in the future. Safe travels!
Google Review
- June 10, 2024
Great service, very accommodating with fair prices.
Response from the owner Replied: This is what we love to hear, Mark! Thanks for letting us know how we're doing and for leaving us a 5-star review. We truly appreciate it.
Yelp Review
- June 10, 2024
If you're searching for the best car seller advisor it sure should be Katie at Foothill Ranch! She's the best and got us a great deal on our SUV! She walked us through the whole process with no rush and the best definitely recommend going with Katie for ur next car purchase !!
Kekoa D. Replied: Isabel,Isn't Katie amazing? We're definitely lucky to have her on our team and we'll be sure to let her know how much you appreciated the great deal she got you on your SUV. Enjoy your new ride and know that we'll be here with that same 5-star service whenever you need us next!
Google Review
- June 09, 2024
Mercedes Benz of Foothill Ranch has been my dealer of choice for a dozen years and handful of cars/suvs because they are very professional and easy to work with. I recently returned a leased suv a 18 months early (I was gifted a new car) and Nick Jason, inventory specialist, continued my experience...
Response from the owner Replied: Bob, We cannot thank you enough for your continued trust and support! We're glad to know that your recent leasing experience with Nick was such a positive one. We will make sure to let him know that you recommend him. See you next time!
Google Review
- June 08, 2024
Great service, professional, and on schedule.
Response from the owner Replied: We're always happy to hear reviews like this, Tina! Thank you for choosing Mercedes-Benz of Foothill Ranch.
Google Review
- June 08, 2024
Response from the owner Replied: Thank you for the 5-star review, Mary. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future!
Google Review
- June 08, 2024
Great experience. Great service Writer.
Response from the owner Replied: Thank you for letting us know, Gerry! It's always wonderful to hear about a great experience from a customer. We're here for you anytime!
Google Review
- June 07, 2024
Response from the owner Replied: We appreciate the positive rating, Samina. It was such a pleasure serving you. See you next time!
Google Review
- June 07, 2024
Response from the owner Replied: Thank you for taking the time to acknowledge Alec's excellent service, Clint. We will make sure to pass along your review and look forward to working with you again in the future!
Google Review
- June 07, 2024
Great service, my car was ready exactly when promised and clean as a whistle. Also the mechanic sent a video showing and describing the service and condition of the car.
Response from the owner Replied: We're happy to hear that your recent service visit went so smoothly, Timothy! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- June 07, 2024
Response from the owner Replied: Thank you for the 5-star review, Ben! Our team will be here for you in Foothill Ranch whenever you need us next.
Yelp Review
- June 06, 2024
I brought my car in for servicing and they returned it to me with a very large and noticeable scratch on my car. The dealership denied all responsibility. They kept my car for a week and could not provide sufficient proof that they didn't do it. They take pictures of the state of the vehicle before...
Kekoa D. Replied: Thank you for also taking the time to leave us a review on Yelp, Kelly. At your convenience, please reach out to me at kdapitan@mbfoothill.com so that we can discuss further. I look forward to hearing from you.
Cars.com Review
- June 05, 2024
Beautiful dealership. Excellent customer service, everyone was friendly and helpful. They made buying a car a pleasant easy experience.
Cars.com Review
- June 05, 2024
Beautiful dealership. Excellent customer service, everyone was friendly and helpful. They made buying a car a pleasant easy experience.
Google Review
- June 04, 2024
Left a very large and noticeable scratch on my car and denied all responsibility. They kept my car for a week and could not provide sufficient proof that they didn’t do it.
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Kelly. We apologize for any miscommunication and would appreciate the opportunity to get to the bottom of this. At your convenience, please contact Kekoa Dapitan, our General Manager, at kdapitan@mbfoothill.com. Your honesty and feedback are much appreciated.
Google Review
- June 04, 2024
Response from the owner Replied: David & Marti, Thanks so much for the positive rating and for choosing Mercedes-Benz of Foothill Ranch. We’re here for you anytime!
Google Review
- June 03, 2024
Proud it
Response from the owner Replied: Thank you for the positive review, Mehran. If there's anything else we can do for you, please do not hesitate to reach out.
Google Review
- June 03, 2024
Art was my service technician and did a great job! He was very professional and detailed, plus the turn around was so quick. Will absolutely only bring my car to this location for future service!
Response from the owner Replied: We're glad to know that Art provided you with professional, detailed, and efficient service, Nicole! We look forward to serving you again in the future.
Google Review
- May 31, 2024
Awesome. Mike in service is the Best. Max in sales is the GOAT. ;).
Response from the owner Replied: Tony, We appreciate you taking the time to acknowledge Mike and Max's great work! We will make sure they see your review.
Google Review
- May 31, 2024
Response from the owner Replied: We appreciate you taking the time to rate your experience with us, Grace! We look forward to your next visit.
Google Review
- May 31, 2024
I had a great experience with Mercedes-Benz of Foothill Ranch. Especially my service advisor, Daniel Choo, was so attentive.
Response from the owner Replied: Thank you for taking the time to call out Daniel's great work, DK. He is truly an all-star on our team here in Foothill Ranch and we're glad to know that he made your service visit a 5-star one!
Google Review
- May 31, 2024
Response from the owner Replied: We appreciate the positive rating, Penny! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for the great rating, Mark! Please let us know if we can help you with any Mercedes-Benz needs in the future.
Yelp Review
- May 30, 2024
Sean (internet sales) was a huge help in making sure I got the car I really wanted. I am very grateful to Sean for making my buying experience so pleasant and easy.
Kekoa D. Replied: We appreciate you taking the time to acknowledge Sean's great work, Christopher! It's wonderful to know that he was such a huge help and we will make sure he sees your review.
Google Review
- May 29, 2024
Response from the owner Replied: Salvatore, We’re thrilled to see you had a positive experience at Mercedes-Benz of Foothill Ranch. Please don’t hesitate to let us know if there is anything else we can do for you or your vehicle!
Google Review
- May 28, 2024
Excellent purchase experience with One of Sales Manager Sean.Process ran smooth from quoting the price, asking questions, incentives, and final document signoffs. No pushing on any extra services/products, and you are free to negotiate. We got a good deal From MB foothill comparing to many dealers...
Response from the owner Replied: Paul, Your recommendation is much appreciated! It's wonderful to hear that Sean took such great care of you and was able to make the sales process such a smooth one. If any questions come up along the way as you're becoming accustomed to your new vehicle, please do not hesitate to reach out. Thank you!
Yelp Review
- May 28, 2024
New Car Purchase ReviewShort story: Katie is AMAZING and is in my opinion the MVP at Foothill MBZ. If you're purchasing a Mercedes, it's worth the trip to Foothill. Foothill has one of the best inventories of new MBZ in SoCal and if they don't have it, Katie can definitely do a swap/exchange to get...
Kekoa D. Replied: Cocoa,Thank you for taking the time to review your recent sales and service experiences here at Mercedes-Benz of Foothill Ranch! We are truly lucky to have amazing people like Katie on our team and are thrilled to hear that she made your GLC 300 Couple purchase such a positive one. We will make sure to pass your kind words along to her!We're also glad that Katie was able to connect you with Daniel when you ran into issues shortly after purchase. Daniel is truly an all-star on our team here in Foothill Ranch and we're glad to know that he resolved all of the problems.We'll be here for you whenever you need us next!
Google Review
- May 26, 2024
Daniel Choo, service manager was great. Very attentive, thorough, and even went out of his way to help us with our Mercedes Me app issue. Thank you, Daniel.
Response from the owner Replied: We're glad to know that Daniel took such great care of your, Trang! We will make sure to pass along your thanks.
Google Review
- May 26, 2024
They hire anybody. They don't even know what time the parts department closes there is open. It's like they have people answering the phone. They don't even know what's going on in there. Building who's open and every time? I've tried to go get parts on Saturday. They say they're open on the...
Response from the owner Replied: Gina, We appreciate you taking the time to share this feedback with us. We apologize that you found it difficult to find accurate hours information on our website or when calling us. We have passed your experience along to our team and hope to provide you and other customers with better service in the future.
Google Review
- May 25, 2024
Response from the owner Replied: Thank you for the 5-star rating, Pogi! We appreciate you choosing Mercedes-Benz of Foothill Ranch and for taking the time to leave us a review.
Google Review
- May 25, 2024
I had a great experience at the Foothill Ranch MB. Daniel Choo was a fantastic service rep and provided very clear, timely info for me throughout the appointment. I’ll be back to this location!
Response from the owner Replied: Alecia, Thank you for choosing Mercedes-Benz of Foothill Ranch for your recent service needs! We're glad to know that Daniel provided you with clear and timely updates throughout. We look forward to serving you again in the future!
Cars.com Review
- May 24, 2024
If you are going to make a purchase go straight with Aaron, a smooth process, if you want to have someone you can trust your purchase needs just go with Aaron Chen. You are not going to regret it if you need someone who can really help you he is the one, it’s not just a purchase with him is the real...
Cars.com Review
- May 24, 2024
If you are going to make a purchase go straight with Aaron, a smooth process, if you want to have someone you can trust your purchase needs just go with Aaron Chen. You are not going to regret it if you need someone who can really help you he is the one, it’s not just a purchase with him is the real...
Google Review
- May 23, 2024
Response from the owner Replied: Thank you for the positive rating, Jeanette! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 23, 2024
This is a smaller dealership than i have been to in the past. They are friendly and quick. I had an excellent experience and i appreciate that very much.
Response from the owner Replied: We're so glad to hear that our Foothill Ranch team provided you with an excellent experience, Brenda! We appreciate the kind words and support. See you next time!
Google Review
- May 23, 2024
Excellent service
Response from the owner Replied: Thank you for taking the time to let us know, Noah! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- May 23, 2024
Huge shout out to Issac Lam for the job well done. I used its service department to replace the windshield glass. He handled the job very neatly and is always a trustable source when I ask service. This is my goto shop when i have my car serviced.
Response from the owner Replied: Jungwoo, We appreciate you taking the time to review your experiences getting your windshield replaced by Issac and his team! It's wonderful to know that he's your trusted source for Mercedes service. We look forward to serving you again in the future!
Edmunds.com - Sales Review
- May 23, 2024
Ask for Aaron really, trust me on this one he has great sales transparency, he really helps, he puts the effort into the project, he is going to gave you really good service even if he is busy, he is going to get you the one YOU WANT AND HOW YOU WANT IT
Yelp Review
- May 23, 2024
If you need someone who would help you with your needs go with Aaron Chen, he made everything easy for me, made me feel happy with my purchase, sometimes you can feel when you can trust someone with a serious process, he is the one you need. I got my c-300 Mercedes gave me great advice, attention,...
Kekoa D. Replied: Congratulations on your new Mercedes-Benz, Juana! We hope you are absolutely loving it so far. Thank you for taking the time to acknowledge Aaron Chen and his great work. We will make sure he knows that you enjoyed working with him. Happy driving!
Google Review
- May 22, 2024
Friendly environment. Service department is very helpful in explaining the suggested maintenance but never push to get things done.
Response from the owner Replied: This is what we love to hear, Sanjay! Thank you for your continued trust and support. We'll be here for you in Foothill Ranch whenever you need us next!
Google Review
- May 21, 2024
Mercedes Benz Foothill Ranch did a fantastic job. My service coordinator, Lisa, and my service manager, Daniel, were both fantastic. They were responsive, direct, and easy to communicate with. They made an otherwise inconvenient experience or emergency car repair much more pleasant and...
Response from the owner Replied: Aly, Aren't Lisa and Daniel wonderful? We're happy to hear that they both provided you with such responsive and pleasant service. It's great to know we were able to get your car back to you so efficiently. See you next time!
Google Review
- May 19, 2024
Response from the owner Replied: Thank you for the positive rating, Inok! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- May 18, 2024
Isaac Lam helped me with my Mercedes c280, and he was very helpful and super friendly towards customers! He even offered me hot cocoa and coffee after helping me.
Response from the owner Replied: Isn't Isaac wonderful, Jason? Thank you for taking the time to walk us through your sales experience at Mercedes-Benz of Foothill Ranch. We hope you are loving your C280 so far. If any questions come up as you're becoming accustomed to it, please do not hesitate to reach out!
Google Review
- May 18, 2024
All good. Mike Barbee is the best!
Response from the owner Replied: Thank you for taking the time to update your review, Richard! We are lucky to have Mike on our team here in Foothill Ranch and it's great to know that he always takes such great care of you. See you at your next visit!
Google Review
- May 17, 2024
Response from the owner Replied: We’re thrilled to see that you had a positive experience with us, David! Please let us know if there is anything else we can assist with.
DealerRater Review
- May 17, 2024
Henry, the service advisor and the entire staff are friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The best part, they don't try to upsell or push you into additional services. I've found my new go to MBZ...
Cars.com Review
- May 17, 2024
Henry, the service advisor and the entire staff are friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The best part, they don't try to upsell or push you into additional services. I've found my new go to MBZ...
Google Review
- May 15, 2024
Best in the area for sure! Love this dealership (been to couple of other mercedes dealerships due to relocations, and this one for sure has been the best experiences!, shout out to Daniel Choo, who took care of our service request (walk-in), he even told us about the 2 recent recalls on our vehicle,...
Response from the owner Replied: Taiheng, We can't thank you enough for your kind words! We're glad to know that we've been one of your best dealership experiences in the area. Daniel is truly an all-star on our team here in Foothill Ranch and it's great to hear that he took such great care of you. See you next time!
Google Review
- May 14, 2024
Service was great!!
Response from the owner Replied: Happy to hear this, Bob! Thank you for choosing Mercedes-Benz of Foothill Ranch. Happy driving!
Google Review
- May 14, 2024
Just done the service for my car at Mercedes Benz of Foothill Ranch for the service. The whole experience with my service advisor Daniel Choo was fantastic. I was truly impressed by his patience, efficiency and professionalism. 10/10 on communication and attitude, always responds promptly and...
Response from the owner Replied: Lyvia, Thank you for taking the time to walk us through your recent service experience at Mercedes-Benz of Foothill Ranch! We are truly lucky to have amazing people like Daniel Choo on our team and we're glad to know he impressed you with him professionalism and communication. We appreciate your recommendation and will make sure to let Daniel know that you mentioned him!
Google Review
- May 14, 2024
I had an amazing experience with Henry. He was very professional very easy to work with and was able to take care of everything that I needed in one day.
Response from the owner Replied: Isn't Henry amazing, Mayur? We appreciate you taking the time to acknowledge his professional and easy to work with nature. We will make sure to let him know that you mentioned him!
Google Review
- May 13, 2024
Great experience
Response from the owner Replied: This is what we love to hear, Daria! Thank you for choosing Mercedes-Benz of Foothill Ranch.
Yelp Review
- May 11, 2024
My wife and I leased our new MZB here and had a very pleasant experience. Albert Munoz was our sales person and was great to work with as well as the finance department. Will definitely return for another vehicle when the time comes.Wayne and Jan
Kekoa D. Replied: Wayne & Jan,Congratulations to you both on your new Mercedes-Benz lease! We're happy to hear that Albert and our Finance Department made the experience such a pleasant one from start to finish. Please do not hesitate to reach out to us if there's anything our team can lend a hand with in the future. Happy driving!
Edmunds.com - Sales Review
- May 11, 2024
We just leased a new GLC300 (our second from Mercedes-Benz of Foothill Ranch). Same great experience from sales and finance. Albert Munoz was our sales representative and was great to work with. Also, no hard sales from the finance department. Will continue to use them as our go to dealership.
DealerRater Review
- May 10, 2024
Have been taking my car here for last 5 years for maintenance and other related. Always friendly people, service oriented and quality care
Cars.com Review
- May 10, 2024
Have been taking my car here for last 5 years for maintenance and other related. Always friendly people, service oriented and quality care