Cars.com Review
- November 26, 2022
Just got my 3rd card from MB of Foothill Ranch and as always had my favorite salesguy, Ash Shah help me. He is always pleasant and ready to help, listened to what I wanted and walked me to the car, explained the features and locked the deal for me within 30 min. I strongly recommend you visit this...
Google Review
- November 24, 2022
Great and friendly helpful people
Google Review
- November 23, 2022
Cars.com Review
- November 22, 2022
My wife and I had an amazing experience with Foothill Ranch MBZ. Our sales manager, Conrad Cave, was very reliable, responsive (even on his days off!) and answered all of our questions. Most other dealerships didn’t give us the time of day when it came to our questions or finding the right vehicle...
Google Review
- November 22, 2022
My wife and I had an amazing experience with Foothill Ranch MBZ. Our sales manager, Conrad Cave, was very reliable, responsive (even on his days off!) and answered all of our questions. Most other dealerships didn’t give us the time of day when it came to our questions or finding the right vehicle...
Cars.com Review
- November 19, 2022
If you are interested in a mercedes benz car and you live near this dealership, do not hesitate to visit here. Our sales representative Kevin Kozeniesky made our day. No need for more explanation. I would like to describe him with a single word "Professionalism". You will know what I mean if you...
Dealer Replied: Thanks, Simon! We’re sure Kevin will be thrilled about your review. Thanks for taking the time to stop by!
Google Review
- November 18, 2022
Response from the owner Replied: Thanks for taking the time to leave us 5-stars, Sheyda!
Google Review
- November 18, 2022
Response from the owner Replied: We appreciate the 5-stars, Xin.
DealerRater Review
- November 14, 2022
Service was explained thoroughly for work done on my car and a car loaner was provided without much wait. My service representative was awesome and helpful!
Mercedes-Benz of Foothill Ranch Replied: You’re awesome, Sarah! Thank you for staying patient with us while we serviced your vehicle. We appreciate the review!
Edmunds.com - Sales Review
- November 13, 2022
I had an excellent experience with Drew. He went out of his way to put me the car I really want I would recommend him to anyone.
Google Review
- November 12, 2022
Response from the owner Replied: Thanks for leaving a review, Mehrdad!
Google Review
- November 11, 2022
Response from the owner Replied: We appreciate you taking the time to leave us a positive review. Thanks, Joyce!
Google Review
- November 10, 2022
Response from the owner Replied: Thanks for the 5-stars, Amy!
DealerRater Review
- November 10, 2022
Worst dealer experience ever. Truly. Art smith the service advisor is rude and tries to xxxxxxxx me with bunch of non sense.
Google Review
- November 10, 2022
Absolutely worst dealership experience I have ever dealt with a Mercedes dealer my entire life. Service advisor Art smith is deplorable
Google Review
- November 09, 2022
Response from the owner Replied: Thank you for 5-stars, Abdul. We appreciate your support!
Google Review
- November 09, 2022
Response from the owner Replied: Thank you so much for leaving a 5-star rating, Brunhild!
Cars.com Review
- November 09, 2022
Pouring Rain outside and so accommodating!! Drew made it smooth and easy!!! We will definitely be back! My 5th Mercedes Benz and I am so happy!
Dealer Replied: Thanks for the review, Lisa! We appreciate you braving the rain for us!
Yelp Review
- November 09, 2022
Rainy day Car Buying!!  Drew as great and the process was simple!  We wil buy our next one with Drew and MB Foothill Ranch!
Google Review
- November 08, 2022
Response from the owner Replied: We hope to see you again, Juan! Thanks for the review.
Cars.com Review
- November 06, 2022
We had a great experience at mercedes of foothill ranch. Katie our sales representative was knowledgeable and very personable. She was able to show us exactly what we wanted and answer all of our questions, and after the sale spent a lot of time showing us how to setup and use the impressive...
Dealer Replied: We’re glad that Katie was able to answer all your questions and that are finance team was able to get you the best deal possible. Thanks for leaving a review, Tim!
Google Review
- November 06, 2022
I think Mercedes-Benz of Foothill Ragch has the maintenance technology and professional ethics of German Mercedes-Benz. So I want to share my feelings to those who are looking for a great Mercedes-Benz dealer.I am very grateful to Manager Han, Arthur and their technicians who have kept my car very...
Response from the owner Replied: What a wonderful review! We love hearing stories like yours, Aaron. We’ll definitely let Han know how pleased you were with your service, and we hope you continue to have a smooth drive!
Google Review
- November 05, 2022
Excellent customer service
Response from the owner Replied: Excellent customer review. Thanks, Jose.
Google Review
- November 05, 2022
Response from the owner Replied: Thanks for giving us 5-stars!
Yelp Review
- November 05, 2022
My experience at this dealer has been amazing.  I had my car serviced many times here and was treated with the "Mercedes' " amazing level of perfection, in every area.  My representative assigned to me was kind and professional. They did repairs quickly and efficiently every time.  I highly...
Edward H. Replied: Hi, Sara! Thanks for taking the time to leave a review and we’re glad that your service appointments have gone smoothly.
Google Review
- November 04, 2022
best service ever
Response from the owner Replied: Thanks for leaving the best review ever, Jikwang!
Google Review
- November 04, 2022
Very professional and polite staff. Great atmosphere and fantastic service. I enjoyed working with my advisor, Art Smith, who was very communicative, patient, and promptly responsive to my questions and concerns. I will definitely bring my car for the next service. I highly recommend the Foothill...
Response from the owner Replied: We love hearing when Art gains a loyal customer! Thanks for leaving a review and 5-stars!
Google Review
- November 03, 2022
Fast and efficient with great customer service. Thank you Isaac!
Response from the owner Replied: Thanks for the review, Sebastian! Isaac will appreciate the kind words.
Google Review
- November 02, 2022
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- November 02, 2022
Google Review
- November 01, 2022
My recent experience with Foot Hill Mercedes Service Department from start to finish was amazing. I called them on a Friday for a brake issue and was able to get an appointment first thing Monday morning. Upon my arrival I was greeted by Henry, who quickly checked me in and got me a loaner so I can...
Response from the owner Replied: We love hearing about positive experiences like yours Derek! We’ll let the entire team know how positive you were with their service on your brakes.
Edmunds.com - Sales Review
- October 31, 2022
This dealership is all about customer service. Our salesperson Drew Jencks secured a great deal for our new MBZ EQS580 4matic SUV. He orchestrated the financing, credit review, car preparation, and has been readily available for all training/questions regarding the “space age” technology in this MBZ...
Google Review
- October 31, 2022
Google Review
- October 31, 2022
Cars.com Review
- October 31, 2022
Really enjoyed how the staff works in this dealer: no hidden fees, fast service and strength to the point. I had the pleasure to work with Drew, very nice and direct. Both me and my wife are fairly young, and usually dealers don’t take us seriously. The staff made us feel at home, and we ended up...
Dealer Replied: We love to hear that Drew and the rest of the staff treated y’all fairly and with respect. Thanks for the review!
Yelp Review
- October 31, 2022
Edward thank you for your respond. Your respond reflects that you didn't read or understand the problem. The problem I made an appointment with a loaner and we needed the loaner to pick my daughter from school -- the issue is the customer service and Dylan hanging the phone up on me.  Last time I...
Google Review
- October 27, 2022
Response from the owner Replied: Thanks for the wonderful 5-star rating, Vasila!
Google Review
- October 27, 2022
Just got a new W206 C300 . I had a great experience at MB Foothill Ranch. Internet Sales Manager - Max Watkins, offer me a great reasonable price, we made a deal in 30mins, And finance guy is friendly, willing to help and hassle free. I will recommend my friends check this dealer.
Response from the owner Replied: Hi, Jason! Thanks for leaving a review. We’ll let Max know how happy you are with the W206! Thanks again.
Cars.com Review
- October 27, 2022
Just got a new W206 C300 . I had a great experience at MB Foothill Ranch. Internet Sales Manager Max Watkins, offer me a great reasonable price, we made a deal in 30mins, And finance guy is friendly, willing to help and hassle free. I will recommend my friends check this dealer.
Dealer Replied: Hi, Jason! Thanks for leaving a review here on DealerRater too! We’ll let Max know how happy you are with the W206! Thanks again.
Google Review
- October 27, 2022
If I can give this dealership less than 1 star I would. I have had nothing but awful service and terrible customer service at this dealership. I have owned my car for 2 years and my whole family has Mercedes so we deal with Mercedes a lot. But this one at foothill is the worst. All the good people...
Response from the owner Replied: Dear Nevein – Thank you for taking the time to review your experience with our service department. We offer many transportation options (Uber or Lyft, shuttle ride, pick up and drop off, Express Service, and loaner vehicle) for our guests while their vehicle is being serviced to accommodate different situations and circumstances. Please reach out to Han @hnguyen@mbfootill.com to discuss your request in greater detail.
Yelp Review
- October 27, 2022
Just got a new W206 C300 . I had a great experience at MB Foothill Ranch. Internet Sales Manager Max Watkins, offer me a great reasonable price, we made a deal in 30mins, And finance guy is friendly, willing to help and hassle free. I will recommend my friends check this dealer.
Edward H. Replied: Hi, Jason! Thanks for leaving a review here on Yelp too! We’ll let Max know how happy you are with the W206! Thanks again.
Google Review
- October 23, 2022
Kyle was helping me today ,I am so pleased with him .Thank you so much .
Response from the owner Replied: We’re happy to hear that Kyle took care of you! Thanks for the review and 5-stars!
Google Review
- October 21, 2022
Love - Mike BarbeeWorks hard, Keeps you informed. Explains clearly what is being done.Makes you feel you matter and doesn’t waste time.
Response from the owner Replied: Thank you for appreciating the hard work Mike puts in! We’ll let them know about your review! Thanks!
Google Review
- October 19, 2022
Response from the owner Replied: We appreciate you taking the time to leave a 5-star rating! Thanks.
Google Review
- October 18, 2022
Response from the owner Replied: 5 stars is something we can live with! Thanks for leaving a rating.
Google Review
- October 18, 2022
Response from the owner Replied: Thank you so much, Felor, for leaving a 5-star rating! We appreciate it.
Cars.com Review
- October 16, 2022
I bought a 2020 Mercedes Benz C300 and Kevin answered all my questions I had and explained the process before even coming in. He helped me out on every step, and he explained every detail regarding the car and the whole car buying process ,also he took me to test drive. I really appreciate. I am...
Dealer Replied: We’re happy Kevin was able to show you wonderful customer service! Thanks for the review and we hope you enjoy the car!
DealerRater Review
- October 16, 2022
The employees were very helpful, courteous, and prompt. I liked that when I picked up my car it was so clean inside and out. I also appreciate that I was given a very nice loaner car. Thank you!
Mercedes-Benz of Foothill Ranch Replied: Thanks for appreciating and utilizing our loaner program. We appreciate the honest review!
Yelp Review
- October 16, 2022
Kevin was the most sincere salesman I have ever seen, he was very patient, very friendly, got me the ideal price and helped me get my dream car.
Edward H. Replied: We think this is a sweet and sincere review! We’ll let Kevin what you thought about their service! Thanks again.
Yelp Review
- October 15, 2022
Ashton was amazing to work with! His customer service was beyond 5 stars. He was respectful, responsive, great with communication and helped me purchase a vehicle that was not available just yet. He made the process seamless and enjoyable. Highly recommend Ashton!
Edward H. Replied: Hi, Lydia! We’ll let Ashton and the team know about your positive review. Thanks for the 5-stars!
Google Review
- October 14, 2022
Response from the owner Replied: Thank you so much for the rating!
Google Review
- October 14, 2022
beat service and very kindness .
Response from the owner Replied: We think you’re kind too! Thanks for leaving a review, James.
Google Review
- October 13, 2022
Sales was wonderful as expected but the service department was so rude to me that I now drive to Newport for my service needs.Not what I would expect from a Mercedes dealership at all.
Response from the owner Replied: Thank you for taking the time to leave an honest review, Andrew. We are very sorry that you had a negative service experience. If possible, could you contact Han at hnguyen@mbfoothill.com to give detailed information about your service visit? Thank you.
Google Review
- October 12, 2022
Response from the owner Replied: We love to see 5 stars, Roger! Thanks.
Google Review
- October 10, 2022
Starting with your sales guy Ashton. Who either lied to my face or was not educated enough to answer my questions in order make the sale. I purchased 2021 G Wagon Amg which I paid well over sticker price in July of last year from South Bay Mercedes. I owed about 130k and I knew I had some equity...
Google Review
- October 10, 2022
Response from the owner Replied: Thank you so much, Sheena.
Google Review
- October 10, 2022
Arthur was great!
Response from the owner Replied: This review is great, Renya! We’ll let Arthur know how pleased you were with their service!
Google Review
- October 09, 2022
Always a great experience, fast and friendly service, highly recommended.
Response from the owner Replied: Thank you so much for letting us know, Roberto! We appreciate the 5-star review!
Yelp Review
- October 09, 2022
Service response was quick and efficient.  Service personnel were helpful and truthful regarding necessary service requirements and costs.
Edward H. Replied: Thanks for the review, Neal! We’re glad that our service team was able to take care of you.
Yelp Review
- October 09, 2022
Recently leased a car from Mercedes Benz Foothill. Ashton was my salesman. He was wonderfully helpful and very nice. In fact, everyone was very courteous. Everyone was wearing a mask and the facility itself was kept clean and disinfected. Which is a sign of courtesy and respect for customers and...
Edward H. Replied: You came away with a good experience, we came away with a dedicated customer. Thank you so much for the kind and honest review, Vicki!
Google Review
- October 07, 2022
Google Review
- October 06, 2022
WORST CUSTOMER SERVICE EXPERIENCE EVER....My 2021 S580 was towed in for several electronic failures after a recent recall update. No follow-up explanation of what happened or whether in fact the car was even repaired or running properly. Just a text to pick it up. I have opened a buyback case on...
Google Review
- October 06, 2022
Great team in the service department! My service advisor Art addressed all my concerns and the entire staff was friendly and very welcoming! I will be coming back for all my future services.
Response from the owner Replied: We love hearing when our service department goes above and beyond! Thanks for the review, Christine and we’ll let Art and the team know!
Google Review
- October 06, 2022
Response from the owner Replied: Thanks for leaving a 5-star rating, James!
Yelp Review
- October 05, 2022
Originally called Mercedes Benz Fletcher Jones for an EQS but the salesmen mentioned that they had no inventory. Called Foothill Ranch and was able to finalize a purchase with them. Great service, thorough, and hungry to earn the business. Thank you!
Edward H. Replied: And we appreciate your business, Harry! Thank you so much for leaving a review!
Edmunds.com - Sales Review
- October 03, 2022
It was a good experience for me in buying my first Mercedes from Max & Katie! Friendly people to work with! Other Mercedes dealers i met during the process of purchasing where friendly and gave good guidance as well! Above all i liked the car that i purchased :)
Google Review
- October 01, 2022
This place is a joke! Car alarms are being set off all day my lazy sales staff to find cars. This will lead to an altercation
Response from the owner Replied: Hey Marlene – Thank you for your comments. We have been unable to find a record of your visit, but would love to hear more about your experience so that we can improve on our processes. If you are willing, please reach out to kdapitan@mbfoothill.com.
Google Review
- September 30, 2022
Response from the owner Replied: Priya,Thank you so much for reviewing your visit with us. We are thrilled our team was able to provide a 5-star visit for you.
Google Review
- September 30, 2022
Response from the owner Replied: Thank you, Jeremy! Our team is ready to lend a hand with any future service or sale needs you might have.
Google Review
- September 28, 2022
Response from the owner Replied: Hey Jim,Thank you for taking the time to rate your visit! We appreciate your positive review and will be here for you when you need us next!
Google Review
- September 28, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch, Suji! We appreciate your review and look forward to your next visit.
Google Review
- September 28, 2022
Response from the owner Replied: Hi Hung-Chou!We’re beyond delighted you had a 5-star visit with our team. Please let us know if you or your car need anything else.
Google Review
- September 28, 2022
Needed a last minute tire replacement late in the day! They came through in a very big way. Great customer service and experience!
Response from the owner Replied: We’re thrilled to hear our team was able to help you replace your tire and ensure you felt safe on the road, Joe! We appreciate your visit- let us know if you need anything else.
Google Review
- September 24, 2022
Response from the owner Replied: Thanks for leaving a rating!
Google Review
- September 24, 2022
Response from the owner Replied: We appreciate you taking the time to leave a 5-star rating, Iida!
Google Review
- September 23, 2022
Response from the owner Replied: Thank you so much, Abdu!
Google Review
- September 23, 2022
Friendly staff
Response from the owner Replied: Friendly customer! Thanks, Candace.
Google Review
- September 22, 2022
Response from the owner Replied: We love a 5-star rating. Thanks!
Google Review
- September 22, 2022
Response from the owner Replied: Thanks, Aiko!
Google Review
- September 21, 2022
This was my first time at MB foothill ranch for service and all I can say is that from start to finish my experience couldn’t have been better.Their super nice staff was ready at my appointment time and super accommodating. Jason Doss took care of my wife’s cars needs and it was ready by the end of...
Response from the owner Replied: Thank you so much for taking the time to leave a review! We’ll let Jason know how positive you were with the experience.
Google Review
- September 21, 2022
The service was wonderful and Henry the service rep was fantastic. thanks for everyone’s help.
Response from the owner Replied: We’ll let Henry know how much you enjoyed their service. Thanks for leaving a review.
Google Review
- September 21, 2022
As always, their service is truly a five star service and Mike is the best, always a pleasure to work with him.
Response from the owner Replied: Thanks for the 5-star rating and review, Maggie!
Google Review
- September 21, 2022
Go visit Art for any maitnance, great service!
Response from the owner Replied: This is great to hear! We’ll definitely let Art know how happy you were with their maintenance job.
Google Review
- September 21, 2022
Our service agent Daniel always take care us good, and Maintenance technology are great too, we are happy to stay with you 👍
Response from the owner Replied: We appreciate the business and kind words, Marie.
Yelp Review
- September 20, 2022
Omar was fantastic! He helped me test drive several vehicles and find the best one for my needs. He was very professional, honest, and thorough. He also helped me get the best deal for my trade in. This is my third auto purchase from this dealership and their staff has not disappointed me yet. Great...
Edward H. Replied: Third time (continues) to be a charm! Thanks for choosing us, Andrea.
Yelp Review
- September 19, 2022
They have a few service managers in the service department that are not too good because I was frustrated that my 2012 glk transmission gave up a few months after my service manager told me I had a great car and it was in great shape and my transmission service was due but not urgent since my car...
Google Review
- September 16, 2022
Great service from Henry! I’m from out of town and he took terrific care of my car. He made the service quick and easy while also being thorough. Couldn’t ask for more.
Response from the owner Replied: Thorough is the name of the game! Thanks for leaving a nice review, Erika. We’ll let Henry know about their great service!
Google Review
- September 16, 2022
Response from the owner Replied: Hi, Phil! We appreciate you taking the time to leave a 5-star rating!
Google Review
- September 14, 2022
Response from the owner Replied: Thanks for the generous rating, Turker!
Google Review
- September 14, 2022
They did some warranty work on my 2005 E320 CDI. Very professional and quick. They also took care of an Uber ride back and forth. I would recommend this dealer for your car!
Response from the owner Replied: Glad we could take care of you fully, Vivian. Thanks for leaving a positive review!
Google Review
- September 14, 2022
I am one happy customer. We purchased a G63 from MB Foothill Ranch and whomever that we encountered was extremely professional and kind to give us a great service.Starting from Katie who is the Internet Sales Manager. Katie was extremely patient and friendly. She went back and forth so many times to...
Response from the owner Replied: From the front desk to the dotted line, we’re thrilled we were able to guide you through your buying process. We hope you love the G63 as much as we loved working with you. We’ll be sure to tell everyone you mentioned in your review about how thrilled you were with the entire experience. Thanks, Nikita!
Google Review
- September 13, 2022
Response from the owner Replied: Hi there, Bahram! We never like seeing a two-star rating with no explanation. We’d love to know a bit more about how you got to your review decision, so please don’t hesitate to reach out at your earliest convenience with more details, if you’re willing!
Google Review
- September 12, 2022
(Translated by Google) A part of. Car charged and nosela put to be careful(Original)Se rovaron una partes de. Carro la cobraron y nosela pusieron tengan cuidado
Response from the owner Replied: Thanks for the review and 5-star rating! We appreciate the feedback.
Yelp Review
- September 11, 2022
Sean Rolson and Arun helped me get into another Benz. A very smooth and comfortable experience, Sean had a great attitude the entire process assisting me testing different cars
Edward H. Replied: Hi Iker! We’re thrilled to hear you had a 5-star experience with Sean and Arun! We are happy you found the perfect car for you after testing a few models. Please let us know if there is anything else we can do for you.
Google Review
- September 08, 2022
Always a great service experience in the hands of Art Smith.I brought my car in for some recall work. They provided a great service and some additional tips to keep in mind over the next few months. Thank you for taking such great care of me!
Response from the owner Replied: Hi Claudia!We loved learning about your experience with Art! It’s great to hear you trust our team to take care of you. Please let us know if there is anything else we can do for you.
Google Review
- September 06, 2022
Response from the owner Replied: Hi Maria! We’re thrilled to hear about your 5-star visit. Please let us know if there is anything else we can do for you.
Google Review
- September 02, 2022
I’m reviewing the service department only. Did not lease from that dealership. Staff are very helpful and courteous. I got a reasonable deal on tires using an instant rebate coupon. They are understaffed. They had to scramble to get my tires replaced the same day but initially they wanted to keep my...
Response from the owner Replied: Thanks for the honest review, Ashraf and we appreciate both the kind words and patience. Thanks again and we hope your tires are riding great!
DealerRater Review
- September 02, 2022
I have always received superior service at MB of Foothill Ranch. My service advisor Mike is a straight shooter abs I always s feel I am given a fair rate for my service.
Mercedes-Benz of Foothill Ranch Replied: We aim to please, Janet! We’re thrilled that you were able to receive 5-star service again. Thanks for the review!
Google Review
- September 01, 2022
I replaced 4 tires 2 years back and they said rear tires to be replaced as it measures 3/32nds each.I did automatic transmission last 2 years back with different branch and this branch recommended to do it again. This did not seem good to me and I would not go to lake forest Mercedes’ again.
Response from the owner Replied: Hi, Karthik! It sounds like we didn’t perform tire replacement for you this time, but we hope to see you back in the future for any additional service you might require. Thanks for the review.
Yelp Review
- September 01, 2022
These are the most dishonest, soulless, manipulative people I have ever encountered. They really don't represent the Mercedes Benz brand positively. It felt more like being at a used car lot in a strip mall than being at a MB dealership. Every single person there works together to lie and deceive...
Edward H. Replied: Hi, Adrian. I’ve sent you a private message. Thanks!
Yelp Review
- August 31, 2022
Edward- I assumed being the GM, you would be in the know about the situation, but that might not be the case. The car is currently back in your shop and your guys are replacing the caliper which was faulty. They have asked to keep the original pads to turn in for warranty reasons. Meaning, this was...
Edward H. Replied: Edit: It sounds like our service team is in contact with you to rectify the situation. Should you need additional information, please don't hesitate to reach out to Han Nguyen at hnguyen@mbfoothill.com.
Yelp Review
- August 29, 2022
I bought a new car at the Mercedz Benz Foothill ranch. I had the pleasure of meeting Mark Bova who is very friedly, calm and respectful representative. He is very professional and helpful. Wonderful experience and wonderful dealer.
Edward H. Replied: We hope you’re loving the new car, Rema! Thanks for choosing us for your Mercedes-Benz journey.
Google Review
- August 27, 2022
Response from the owner Replied: Thanks for the 5-star rating, Jessica.
Yelp Review
- August 26, 2022
I bought a car with Mercedes-Benz Foothill Ranch - Max Watkins. It's a really good experience. Max is responsive and try to get the best price for me.
Edward H. Replied: It’s wonderful to hear that Max helped you find the best price! Thanks for the review.
Google Review
- August 25, 2022
Had a great experience. Jason Doss was always communicating and giving me updates. Friendly and great customer service. Thank you for all your help
Response from the owner Replied: Thank you so much, Siria. Jason will love to hear about your kind words and 5-stars!
Google Review
- August 25, 2022
Arthur Smith from the service department at Foothill Ranch MB dealer is as best as they come. He was courteous, attentive and extremely professional. Our new GLS had AC issues and the dealer provided us with a new CLC as a loaner car while our car was in the shop for 6 days. 5 stars all the way!!!
Response from the owner Replied: 5-star service for a 5-star customer! Thank you so much, B Shaw, for taking the time to leave a review and we’ll inform Arthur about how much you enjoyed their service!
DealerRater Review
- August 23, 2022
The short story: My wife brought our GLS 450 in because of sudden grinding on one side. It had 30,000 miles on it. She was told by Isaac Lam that normal wear and tear isn't covered under warranty- only mechanical failures that would lead to things such as one brake pad wearing out prematurely. We...
Mercedes-Benz of Foothill Ranch Replied: Hi there. First, we would like to apologize for the lack of or miscommunication you may have received regarding your service inspection. We take pride in the service evaluations we provide and we hope to open additional dialog with you about your issue and how we landed on our diagnosis. Though it seems that you have had your vehicle serviced elsewhere since our last discussion, we are open to future service questions you may have.
Google Review
- August 22, 2022
Great and very communicative service from Issac. He’s super friendly and helpful!!!
DealerRater Review
- August 22, 2022
Ash is awesome! I have been his customer since 2020. He is definitely the best sales person. He keeps up to date and he knows very well what I want. The sales process was always quick and easy. Excellent dealership!
Mercedes-Benz of Foothill Ranch Replied: We agree! Ash is awesome. We’ll let them know about your review. Thanks for the review.
Yelp Review
- August 21, 2022
Max was very professional and made our car buying experience so easy. I was getting headaches dealing with vendors from other dealers. But Max gave us the exact deal I was looking for without fighting us on it.  He was so helpful in explaining every step along the process and was genuinely happy to...
Edward H. Replied: We’re so happy that Max was able to provide a stress-free buying journey for you! We know buying a vehicle can come with some headaches, so we’re glad we were able to find you what you needed. Thanks!
Google Review
- August 20, 2022
Response from the owner Replied: Thanks for taking the time to leave a rating, Dan. If you’d allow us the courtesy of knowing how you got to your 1-star rating, please don’t hesitate to reach out to Kekoa with more information at kekoa.dapitan@mbfoothill.com. After all, we can only do better if we know the whole story. Thanks!
Google Review
- August 20, 2022
If you want your time wasted I highly recommend coming here. Appreciate it, Conrad.
Google Review
- August 19, 2022
Always feel like a valued customer. Great professionals.
Response from the owner Replied: It’s because we value your time completely, Sanjay. Thanks for the review!
Google Review
- August 18, 2022
Jason my service writer went above and behind to make sure my service appointment went well. Thank you Jason
Response from the owner Replied: We’ll let Jason know about your experience, Edward. Thanks for taking the time to leave a review!
Google Review
- August 18, 2022
Kevin was wonderful. He’s not only knii oh knowledgeable but so totally honest. We had seen 6 cars before buying from Kevin.
Response from the owner Replied: Thanks, Dan! We’re excited that lucky number 7 was us! Thanks for leaving a review and 5-star rating.
Google Review
- August 17, 2022
Friendly, experienced staff
Response from the owner Replied: It’s because you’re a friendly customer! Thanks for the review, Valeria.
Google Review
- August 17, 2022
Response from the owner Replied: Thanks for leaving a review, Kay.
Google Review
- August 15, 2022
Response from the owner Replied: Thanks, Samantha!
Cars.com Review
- August 15, 2022
wonderful experience form Max and Zane i recommend them and there team of management wo made it all come true delivery within hours and with white bow thank you all
Dealer Replied: What a gift this review is, Salim! Thank you for saying such generous words and we’ll be sure to inform Max and Zane about your satisfaction with their effort.
Google Review
- August 14, 2022
Recommendation!!Everyone has been amazing.Very knowledgeable, and kind.
Response from the owner Replied: We love the kind words, Jane! Thank you for the recommendation. Drive safe!
Google Review
- August 12, 2022
Response from the owner Replied: Which appreciate the 5-stars, Jennie!
Google Review
- August 12, 2022
Response from the owner Replied: Thanks for leaving a rating, Russell!
Google Review
- August 11, 2022
Response from the owner Replied: We’re glad we were able to help, Seongae!
Google Review
- August 11, 2022
Response from the owner Replied: Thanks for leaving a 5-star rating, Joyce!
Google Review
- August 09, 2022
We didn’t have an appointment so we appreciate the expediency and courtesy in repairing our car.
Response from the owner Replied: We’re thrilled we were able to help you out in a timely manner, Teresita!
DealerRater Review
- August 08, 2022
Finally had my chip that was like so many others held up in shipping and or shortages. Of course it just so happened that the chip took twice to install. Seems to be working so far. The other update had to do with the charging phone system also working fine so far however it doesn’t display saying...
Mercedes-Benz of Foothill Ranch Replied: This is what we like to hear! Thanks for being patient with us during the long wait. We’ll let Henry know about your 5-star rating and review!
Yelp Review
- August 04, 2022
Not sure if Yelp is of any consequence anymore with all the social media platforms today but I felt obligated to write a review just in case it might help someone when making their decision in purchasing a car.  I visited Mercedes-Benz of Foothill Ranch July 20, 2022 for the first time and ended up...
Edward H. Replied: Hi, Peter. I’ve sent you a private message regarding your review.
Google Review
- August 03, 2022
Took my 2022 C43 AMG and my service manager Art did a fantastic job getting my service done on my vehicle. Great job guys.V/rHenry
Response from the owner Replied: Wonderful! We’re so happy that Art was able to help you out, Henry. Thanks for the review.
DealerRater Review
- August 02, 2022
Ashton and Kevin are Dream Team ! Best Mercedes’ dealer in Orange County ! Always give you the ROYALTY Service !!
Mercedes-Benz of Foothill Ranch Replied: Our customers are the most important people so thanks for being positive and leaving your review. We’ll tell Ashton and Kevin about your review.
Cars.com Review
- August 02, 2022
We bought a new car from Mercedes-Benz Foothill Ranch Saturday and had the pleasure of meeting Ian Hsu and Mario Chavez, who were very friendly and professionally. We only spent 4 hours to complete our car trade-in and purchasing. We had wonderful experience and appreciated their service. We highly...
Dealer Replied: Happy customers make us happy! Ian and Mario loved working with you and appreciated your patience as they handled your trade and purchase! Thanks so much Zane! Enjoy the car.
Google Review
- August 01, 2022
Response from the owner Replied: Thanks for leaving a 5-star rating! We appreciate it, Sonal.
Google Review
- July 31, 2022
This might be the best benz dealer I have been visited around Los Angeles area. So glad did not wasted my 1 hr driving over there. Mark and Bing has been very helpfull and friendly and I'm glad finally I got the new car with their help. Would recommand to anyone who is looking for a new benz car,...
Response from the owner Replied: That’s nice of you to say, Baron. We’re also glad you didn’t feel like you wasted time coming to see Mark and Bing! Thanks for taking the time to leave a review.
Yelp Review
- July 31, 2022
We have just traded in our GLC300 and bought another GLC300. The entire process was exceedingly smooth and efficient. The rep Mr.Mario Chavez and the manager Mr. Ian Tsu we're both extremely professional and helpful. Their service and help are exemplary. We are very grateful.
Edward H. Replied: Hi, Meng! We hope you’re loving your new GLC300! Thanks for leaving a 5-star review, and we’ll let Mario and Ian know how pleased you were with their service!
Google Review
- July 26, 2022
Response from the owner Replied: Thanks for the 5-star rating, James!
Google Review
- July 26, 2022
Response from the owner Replied: We appreciate you taking the time to leave a 5-star rating, Michelle. Thanks!
Google Review
- July 25, 2022
No complimentary lobar cars after getting all ready to service my car they told us they didn't have any loner cars and oh well even though we drove 30 minutes to get here and they want us to walk back ridiculous....
Response from the owner Replied: Hunter – We are truly sorry for the inconvenience and lack of courtesy vehicles. During the past year, we have been particularly challenged in receiving sufficient inventory to supply our courtesy vehicle fleet. Again, our sincerest apologies – we hope to be able to earn your business in the future.
Google Review
- July 23, 2022
Response from the owner Replied: Ryan, Thank you for the 5-stars and for choosing us!
Cars.com Review
- July 23, 2022
I bought a used car at the Mercedes-Benz Foothill yesterday,I had the pleasure of meeting Drew Jencks, who is a very friendly and enthusiastic representative, his business is also very professional, I only took 4 hours to complete the car purchase procedures, and pick up the new car smoothly....
Dealer Replied: Glad we could help, Rucheng! Quick and fast service to find the perfect car. Come back anytime!
Edmunds.com - Sales Review
- July 23, 2022
I bought a used car at the Mercedes-Benz Foothill yesterday,I had the pleasure of meeting Drew Jencks, who is a very friendly and enthusiastic representative, his business is also very professional, I only took 4 hours to complete the car purchase procedures, and pick up the new car smoothly....
Google Review
- July 22, 2022
Response from the owner Replied: Sean, Thank you for the 5-star rating! Our team is here for you anytime.
Yelp Review
- July 22, 2022
best car buying process everytime I've been to this dealership .... I've never been disappointed. I was attended to by Conrad and the service he provided from the process of ordering my car to the final day I picked it up was exceptional.
Google Review
- July 21, 2022
Response from the owner Replied: Thank you for 5 stars, Ron!
Google Review
- July 21, 2022
I've been calling for two days (5 calls to be exact) to get a quote on a window replacement. I even left a message in the service department manager's voicemail and no call back!!!! Meanwhile I have a car with no window. HORRIBLE customer service. I call Laguna Niguel and they were able to help me!...
Response from the owner Replied: Brandi – We apologize for the challenges and frustration you experienced in trying to reach our team. As a result of your comments, we are in the process of re-examining our process in the hopes of preventing this from happening in the future.
DealerRater Review
- July 21, 2022
I was very pleased with my Service Writer, Henry Eiring, and the Foothill Ranch Mercedes Benz service department. Henry was very pleasant and attentive to my car’s needs. Henry and the service department deserved 5 stars today.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the shoutout, Dr. J! Let us know if you need anything else.
Google Review
- July 20, 2022
Everyone at the Foothill Ranch Mercedes were wonderful. They took the time to listen and actually cared.Our service advisor Art was fantastic and the service he and the rest of the staff provided was top notch.
Response from the owner Replied: Thank you for the kind words and shoutout, Melinda! Come back anytime.
Google Review
- July 20, 2022
Google Review
- July 20, 2022
Response from the owner Replied: Thank you for the 5-star rating! Our team is here for you anytime.
Yelp Review
- July 20, 2022
I bought a used car at the Mercedes-Benz Foothill yesterday,I had the pleasure of meeting Drew Jencks, who is a very friendly and enthusiastic representative, his business is also very professional, I only took 4 hours to complete the car purchase procedures, and pick up the new car smoothly....
Edward H. Replied: Glad we could find the right car quickly and smoothly, Rucheng! Thank you for the review and shoutout. Enjoy your new to you vehicle!
Google Review
- July 19, 2022
Yelp Review
- July 19, 2022
Purchased 2022 GLS 450 from Sean Roslon, dealership Internet Manager. Great experience, no hassle, no negotiation needed. I already researched they website for best available options & best price. I requested a desirable price & our request was granted right away. drove away with new car in less...
Yelp Review
- July 19, 2022
Thanks to salesman Mark for making it a great experience! Definitely recommending to friends and family.
Edward H. Replied: Thank you for the kind words and recommendation, Elizabeth!
Google Review
- July 18, 2022
Cars.com Review
- July 18, 2022
The service at Foothill Ranch Mercedes is top-notch. I have bought cars here before from Ashton Shah. Ashton goes above and beyond, from start to finish when he's working with you. Thank you to Ken in the sales management and to Mossy in finance. This is where it starts but the follow-through in...
Dealer Replied: Thank you for the kind words and shoutout, Mike! Please let us know if you need anything else.
Yelp Review
- July 15, 2022
I had the pleasure of buying an SUV from Mercedes-Benz of Foothill Ranch and working with Ashton Shah. The level of service was top notch. Ash was quick to follow up and help me find the perfect car. He made himself available by text before, during, and after the sale.  Their finance team even beat...
Edward H. Replied: Thank you for the kind words and shoutout, Renee! We are glad to help our customers find their perfect car. Drive safe!
Google Review
- July 14, 2022
Google Review
- July 14, 2022
Response from the owner Replied: Cristina, Thank you for the 5-stars and for choosing us!
Google Review
- July 14, 2022
Response from the owner Replied: Thank you for 5 stars, Jila!
Google Review
- July 13, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Eric!
Google Review
- July 13, 2022
Very frustrating experience. When I spent over $500 for regular service and without quality check car was given in a very bad mechanical condition and this car is only 2 years old car with only 25K miles. I clearly told the service advisor the noise and it was not thoroughly checked. Now I have to...
Response from the owner Replied: We apologize for the issues you encountered, Khurram. Please reach out to Han at hnguyen@mbfoothill.com so we can get your vehicle sorted out!
Google Review
- July 13, 2022
Response from the owner Replied: We apologize for you not receiving 5-star service, Khosbayar! Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information on your visit.
Google Review
- July 13, 2022
Response from the owner Replied: Thank you for the 5-stars! We hope to see you again soon!
Google Review
- July 12, 2022
Response from the owner Replied: Thank you for the 5-star rating, Wendy! Your support means so much. Let us know if we can help you with any automotive needs in the future!
Yelp Review
- July 10, 2022
Horrible Dealership - don't rely on there worlds. Unethical folks!! I booked my EQS 9 months ago without knowing the car and price, put the deposit down as well and once the car came they asking for Market adjustment. If I have to pay market price then why should I have placed the order 9 months...
Edward H. Replied: We apologize for the miscommunication here, Anshul! Please reach out to Kekoa at kekoa.dapitan@mbfoothill… with more information about your visit. Thank you!
Google Review
- July 08, 2022
Response from the owner Replied: Anita, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- July 07, 2022
Response from the owner Replied: Thank you for the review, Que. Let us know what we can do to get that 5-star service next time.
Google Review
- July 07, 2022
My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered...
Response from the owner Replied: We apologize for the issues you’ve been experiencing, Kevin. Please reach out to Han at hnguyen@mbfoothill.com with any questions about your servicing options. Thank you.
Cars.com Review
- July 07, 2022
My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered...
Dealer Replied: We apologize for the issues you’ve been experiencing, Kevin. Please reach out to Han at hnguyen@mbfoothill.com with any questions about your servicing options. Thank you.
DealerRater Review
- July 07, 2022
My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered...
Mercedes-Benz of Foothill Ranch Replied: We apologize for the issues you’ve been experiencing, Kevin. Please reach out to Han at hnguyen@mbfoothill.com with any questions about your servicing options. Thank you.
Google Review
- July 06, 2022
Response from the owner Replied: Frans, Thank you for the 5-stars and for choosing our dealership!
Google Review
- July 06, 2022
Response from the owner Replied: Thanks so much for taking the time to rate us! We hope to see you again soon.
Google Review
- July 06, 2022
Response from the owner Replied: Henry does great work and cares about every customer! Thank you for the kind words and 5 stars!
Google Review
- July 06, 2022
wifi is not working here which is kinda annoying. Maybe prepare some snacks for waiters.
Response from the owner Replied: We will get that wifi fixed for your next visit, Hongjia! Thank you for the candid review of our service lounge. See you next time!
Google Review
- July 05, 2022
Response from the owner Replied: Thank you for taking the time to leave a review. Let us know what we can do to improve our services!
Google Review
- July 05, 2022
Great service and Arthur was a pleasure to deal with. I will return to Foothill MB for all my service needs.
Google Review
- July 05, 2022
what are shame. Worked this deal for a week with them and it came down to 5 dollars. Unfortunately they wouldn’t move. They are very harsh and don’t really care to make deals for customers in there area. I even told them I will take the car to there service drive and refer ppl for them. We are...
Response from the owner Replied: Firas, we apologize for the issues in the final stages. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com for more information. Thank you.
Yelp Review
- July 05, 2022
what are shame. Worked this deal for a week with them and it came down to 5 dollars. Unfortunately they wouldn't move. They are very harsh and don't really care to make deals for customers in there area. I even told them I will take the car to there service drive and refer ppl for them. We are...
Edward H. Replied: Laso, we apologize for the issues in the final stages. Please reach out to Kekoa at kekoa.dapitan@mbfoothill… for more information. Thank you.
Yelp Review
- July 04, 2022
We brought our 2022 GLC 300 from Foothill Ranch Mercedes-Benz a few weeks ago. Mark Bova gave us a five star experience during the whole process. Mark not only knows Mercedes as a product, his way of treating customers is the best we ever experienced in other dealerships. We definitely come back...
Edward H. Replied: Mark does great work! We are thrilled to hear he found you an ideal new vehicle, Xiutian. Enjoy your new GLC!
DealerRater Review
- July 02, 2022
Although it was very busy, they made you feel like a priority. There were vehicle arrangements and had the service completed in a timely fashion. Very pleased with the numerous experiences there.
Mercedes-Benz of Foothill Ranch Replied: Thank you for your patience through our busy period, Jorgensen! Come back any time!
Google Review
- July 01, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Brian!
Google Review
- July 01, 2022
Response from the owner Replied: Thank you for the 5-star rating, Sarah! We appreciate your feedback and for choosing our dealership.
Yelp Review
- June 30, 2022
The car-buying process was joyful and simple thanks to Zane Ma. He assisted me in focusing my search since I wasn't sure what I wanted at first. I'm thrilled to be a  Mercedes-Benz owner. I appreciate Zane's patience and incredible talent so much. He is the best.
Edward H. Replied: Zane is a credit to the team! Thank you for the shoutout and review, Lex!
Google Review
- June 28, 2022
I highly suspect the source and quality of cars sold by this dealer. I purchased a new GLC300 in May 2022, it is a 2021 model although the 2022 model was available for a while,  thanks for the weird supply chain issue, claimed by the salesperson.Right away leaving the dealer, I noticed the low pitch...
Google Review
- June 27, 2022
Response from the owner Replied: Thank you for the 5-star rating! Our team is here for you anytime.
Yelp Review
- June 27, 2022
My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered...
Google Review
- June 21, 2022
Jason in the service side is amazing. He took in my car and immediately followed up with what I needed done. He was up front about immediately needed versus soon needed. Very knowledgeable on the extended warranties and what is covered versus not. He should be your go to guy if you need Mercedes’ or...
Response from the owner Replied: Jason does great work every time! Thank you for the kind words, detailed review, and shoutout, Grace. Come back any time!
Google Review
- June 21, 2022
Response from the owner Replied: Thank you for your continued support, Stefan! Drive safe!
Google Review
- June 21, 2022
Response from the owner Replied: Thank you for taking the time to review our service staff, Sathish! Come back anytime. Drive safe!
Google Review
- June 21, 2022
Response from the owner Replied: Thank you for the shoutout and 5 stars, Jay! Enjoy your new car!
Google Review
- June 18, 2022
Response from the owner Replied: Mike, Thanks so much for taking the time to rate our dealership! We hope to see you again soon.
DealerRater Review
- June 18, 2022
Car runs fine. Be careful washing cars though. My decal to get back through the gate in my neighborhood was gone from my headlight when I took the car out for a drive. Had to get help from the security booth to get back in.
Mercedes-Benz of Foothill Ranch Replied: Sorry about that inconvenience, but we are glad service went well otherwise! Drive safe!
Google Review
- June 16, 2022
Yelp Review
- June 16, 2022
A very "meh" experience with everyone I've encountered at this dealership thus far. I traded in my wife's 2020 GLE350 for a CPO 2019 E300 due to her increased commuting and the rising cost of gas on 5/28/2022. The sales agent that helped me, Sean, was nothing more than "ok". He wasn't very...
Edward H. Replied: We apologize for the issues you experienced her, Kevin. Please reach out to Kekoa at kekoa.dapitan@mbfoothill… for more information. Thank you.
Google Review
- June 15, 2022
I bought a certified Mercedes Benz C 300 from this dealership (Foothill Ranch) in April. I spent more money on this Certified car because I thought it was worth it and I would be backed by Mercedes Benz (I also bought an optional extended warranty). Since it was my second car, I have not been...
Response from the owner Replied: Ali – We do appreciate your business and take great care to ensure all our vehicles are in top condition before delivery to the customer, including adherence to all California state code requirements for front and rear windshield integrity. We were sorry to hear that your C Class is in need of a glass repair and hope your insurance company was able to assist you.
Google Review
- June 14, 2022
Response from the owner Replied: Thank you for the kind words, Andrea! Come back anytime!
Cars.com Review
- June 14, 2022
Ashton S. of MB Foothill Ranch did an amazing job and made the sales process easier than ever before. He stayed in constant communication and made it worth our long trip to the dealership. We are so appreciative of his efforts and so happy with out Mercedes purchase. If your looking for a new or...
Dealer Replied: Smooth and seamless car-buying is our #1 goal. Thank you for the kind words and shoutout, Mario!
DealerRater Review
- June 14, 2022
The teams at MBFH were professional, friendly, and had many kind follow ups to make sure that I was fully satisfied with the whole process and the car. It was one of my best experiences with car dealerships.
Mercedes-Benz of Foothill Ranch Replied: Great to hear! Thank you for taking the time to rate your experience with us. Enjoy your new vehicle!
Google Review
- June 13, 2022
Response from the owner Replied: Leonardo, Thank you for the 5-stars and for choosing us!
Google Review
- June 13, 2022
Response from the owner Replied: Thank you for the 5-stars Jeff! We hope to see you again soon!
Google Review
- June 13, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Michael!
DealerRater Review
- June 13, 2022
I bought a certified Mercedes Benz C 300 from this dealership (Foothill Ranch) in April. I spent more money on this Certified car because I thought it was worth it and I would be backed by Mercedes Benz (I also bought an optional extended warranty). Since it was my second car, I have not been...
Mercedes-Benz of Foothill Ranch Replied: Ali – We do appreciate your business and take great care to ensure all our vehicles are in top condition before delivery to the customer, including adherence to all California state code requirements for front and rear windshield integrity. We were sorry to hear that your C Class is in need of a glass repair and hope your insurance company was able to assist you.
Yelp Review
- June 13, 2022
I bought a certified Mercedes Benz C 300 from this dealership (Foothill Ranch) in April. I spent more money on this Certified car because I thought it was worth it and I would be backed by Mercedes Benz (I also bought an optional extended warranty). Since it was my second car, I have not been...
Edward H. Replied: Ali – We do appreciate your business and take great care to ensure all our vehicles are in top condition before delivery to the customer, including adherence to all California state code requirements for front and rear windshield integrity. We were sorry to hear that your C Class is in need of a glass repair and hope your insurance company was able to assist you.
Cars.com Review
- June 09, 2022
Everyone was nice and efficient the dealership itself was clean and nice and good selection of used cars. Max Watkins did a superior job with us
Dealer Replied: Max does great work! Thank you for the kind words and review, Diana!
Google Review
- June 08, 2022
Response from the owner Replied: Thank you for the 5 stars, Maha!
Cars.com Review
- June 08, 2022
I had an awesome experience! It was my first time buying a Mercedes-Benz straight off the lot and Ashton helped out very well! I had a lot of fun and Ashton did a great job by giving me a great deal and making the experience amazing! Thank you!
Dealer Replied: Awesome dealership experience for our awesome customers! Thank you for the 5 stars, Shaheen!
DealerRater Review
- June 08, 2022
Professional, and quick service. Jason (Advisor) was helpful and knowledgeable. He explained the problem, the service, and answered my questions accordingly.
Mercedes-Benz of Foothill Ranch Replied: Quick and professional service is exactly what people need! Glad we could help, AL!
Google Review
- June 07, 2022
Excellent customer service!!!
Response from the owner Replied: Excellent customer service for our excellent customers! Thank you for the kind words and 5 stars, Sharon!
Google Review
- June 07, 2022
Response from the owner Replied: Thank you for taking to time to leave a review Laurie! Drive safe!
Google Review
- June 07, 2022
Response from the owner Replied: Glad we could help, Jayme! Come back anytime!
DealerRater Review
- June 07, 2022
Excellent customer service- Henry is always so helpful and professional. Definitely recommend Foothill Ranch Mercedes!
Mercedes-Benz of Foothill Ranch Replied: Henry does great work every time! Thank you for the 5 stars and recommendation!
Yelp Review
- June 07, 2022
Ian & Kevin are very friendly , helpful & provided excellent service. Prices are fair and not pushy.
Edward H. Replied: Thank you for the shoutouts and kind words, Wicky! Ian and Kevin are credits to the team. Drive safe!
Yelp Review
- June 06, 2022
Katie was very helpful in getting our car, along with other necessary accessories for it. The entire experience went smoothly, and we definitely recommend the branch & our salesperson, Katie!
Edward H. Replied: Thank you for the shoutout, Anna! Katie is a credit to the team. Please enjoy your new vehicle!
Yelp Review
- June 06, 2022
I had been looking for my dream car for quite some time, went to different Mercedes dealerships but no luck & gave me very little help.But thanks to Mark Bova I was able to get my dream car! I had given him an idea of what I wanted & he made it happen! Purchasing a car can be very overwhelming and...
Edward H. Replied: Glad we could help you find the car of your dreams, Tania! Enjoy your new vehicle!
Google Review
- June 04, 2022
Response from the owner Replied: Houssam, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- June 03, 2022
Very professional and Asher my salesman went above and beyond to help me. The best place in OC to buy a Mercedes from !
Response from the owner Replied: Asher does great work! We know you have lots of options for service and sales, so we’re grateful you chose us!
Cars.com Review
- June 03, 2022
Katie Kieu made this entire car buying experience enjoyable and easy. I wasn’t quite sure what I wanted at first but she was so helpful and we were able to narrow it down. I found my dream mom car thanks to her! So excited to be part of the Mercedes Benz family. Thank you so much Katie for all your...
Dealer Replied: Thank you for the kind words, Joy! Our service quality means a lot to us. Enjoy your new vehicle!
Yelp Review
- June 03, 2022
Katie Kieu made the car buying experience enjoyable and easy. I wasn't sure what I wanted at first but she helped me to narrow it down. I ended up finding my dream mom car! I am so excited to be part of the Mercedes Benz family. Thank you so much Katie for being so patient and amazing, you're the best!
Yelp Review
- June 03, 2022
Ashton did a great job at getting me in a new car, definitely recommend asking for him next time your at the dealership. Will make sure everything is taken care of no hassle.
Google Review
- June 03, 2022
Response from the owner Replied: Joanne, Thank you for the 5-stars and for choosing our dealership!
Google Review
- June 01, 2022
The lady who answered the phone the the service department was so sweet and professional. Thank you!
Response from the owner Replied: Thank you for the kind words and shoutout, Munther! Let us know if you need anything else!
Yelp Review
- May 30, 2022
Thank you, Ashton Shah, for helping me get the car of my dreams! I'm so happy with my 2018 Mercedes AMG G63 G wagon. I'm very pleased on how fast and efficient he worked on giving us a great payment on a 194K car for a purchased. I'm also very happy how comfortable he made us feel and how we were...
Edward H. Replied: Thank you for the shoutout, Gloria, and we are happy that you like your new-to-you G wagon! Happy driving!
Google Review
- May 29, 2022
I was in search of a new vehicle. I was looking to upgrade from my 2015 GLA 250 to something a little bigger that would fit my current lifestyle. I called/emailed/texted many MB dealerships for about a week. I knew I wanted to go with the dealership that would provide excellent customer service,...
Response from the owner Replied: Great to hear, Catherine! Glad Mark could find you the perfect vehicle to upgrade. Let us know if you need anything else!
Cars.com Review
- May 29, 2022
I was in search of a new vehicle. I was looking to upgrade from my 2015 GLA 250 to something a little bigger that would fit my current lifestyle. I called/emailed/texted many MB dealerships for about a week. I knew I wanted to go with the dealership that would provide excellent customer service,...
Dealer Replied: Glad we could help, Catherine! Mark does great work with every customer. Let us know if you need anything else.
Yelp Review
- May 29, 2022
I was in search of a new vehicle.  I was looking to upgrade from my 2015 GLA 250 to something a little bigger that would fit my current lifestyle.  I called/emailed/texted many MB dealerships for about a week.  I knew I wanted to go with the dealership that would provide excellent customer service,...
Edward H. Replied: Glad to hear that Mark could help you find the right car, Catherine! Enjoy your new Mercedes!
DealerRater Review
- May 28, 2022
Always great service. Reliable. Quick turn around. Pleasant employees who are always happy to help and put customers first.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the kind words and 5 stars! Come back anytime!
DealerRater Review
- May 27, 2022
Henry Eiring is a hard worker and very loyal to the employer and take care of customers well.
zhuangwen Replied: Five stars dealership.
Google Review
- May 26, 2022
Response from the owner Replied: We apologize for any issues you experienced with us. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information. Thank you.
Google Review
- May 26, 2022
I brought my E300 for maintenance. After I took my car back, and I noticed the left control buttons on the steering wheel didn't work anymore. I brought the car back to dealer, and they said the panel failure and had to replace it. Cost of repair is $562. These buttons were totally fine before the...
Yelp Review
- May 26, 2022
The service Advisor Jason Dose called me back and followed up the issue of left buttons not working on the steering wheel. He fought for 100% goodwill parts and labor provided by Mercedes Benz, and finally got the issue fixed today. I appreciated Jason hard work and satisfied with the service...
Google Review
- May 24, 2022
Wonderful service! Henry took care of everything and my car was fixed and returned to me as shiny as new!
Response from the owner Replied: Thank you for the kind words and shoutout, Patricia. Drive safe!
Google Review
- May 24, 2022
Response from the owner Replied: Thank you for the 5 stars! Drive safe!
Yelp Review
- May 24, 2022
I had a great experience at this dealership for a recent purchase of a GLE 350 SUV. Kevin Kozeniesky provided excellent customer service and cared about my car purchasing experience. Even after the fact, he stuck with me to figure out some technology setups. I would recommend this dealership and...
Edward H. Replied: We hope you enjoy your GLE, Lizette! Thank you for the kind words and shoutout to Kevin!
Google Review
- May 23, 2022
Quick response
Response from the owner Replied: We aim to be quick and efficient, Lanting! Come back anytime!
Yelp Review
- May 23, 2022
I have been a loyal customer of Mercedes-Benz of Foothill Ranch since their establishment more than 10 years ago. This year, we traded in our old car for a newer model, and I received excellent service from Ian Hsu and Frank Moayed. Frank helped us find the right vehicle at the right price point,...
Edward H. Replied: Thank you so much for your continued support and patronage, Kayla! We hope you enjoy your new vehicle as much as the last one!
DealerRater Review
- May 21, 2022
The service advisor was courteous, friendly and understanding. Good customer service and helpful service staff
Mercedes-Benz of Foothill Ranch Replied: Great to hear! Thank you for the kind words and 5-star review. See you next time!
Cars.com Review
- May 20, 2022
The service was great at Mercedes Benz of Foothill Ranch. My sales Bing did a great job and I really appreciate it. I'm strong recommended you visit here if you live in or around socal and have Internet in Mercedes.
Dealer Replied: Thank you so much for the kind words and recommendation, Zilong Yang! Let us know if you need anything else.
Google Review
- May 19, 2022
I took my car to get the airbags replaced because of a recall letter I received and I was by far impressed with the customer service at this place. I was attended by the assistant manager Mike Barbee & he was so respectful & kind and helped me so much. He was quick with the process and did...
Response from the owner Replied: This is great to hear, Yesenia! Thank you for the detailed review. Please come back anytime!
DealerRater Review
- May 18, 2022
Henry service advisor excellent. Very courteous, knowledgeable. Facility clean efficient and good coffee. Highly recommended
Mercedes-Benz of Foothill Ranch Replied: Thank you for the compliments and shoutout! We hope you’ll swing by again. Drive safe!
Google Review
- May 17, 2022
Response from the owner Replied: Thank you for 5 stars, Shy!
Google Review
- May 17, 2022
The service is top notch!! I forgot the discount service card but they honored it. They took the time to check their records. They kept me informed at every stage and they made it super easy!!! Highly recommended 👍👍👍
Response from the owner Replied: Thank you for the kind words, Maika! Let us know if there’s anything else you need. Drive safe!
Google Review
- May 17, 2022
Thank you Mr .Henry Eiring for all information
Response from the owner Replied: Thank you for the 5 stars and shoutout, Ahmad! See you next time!
DealerRater Review
- May 17, 2022
Mercedes is known for their defective glove box. They wanted to charge an arm and a leg to fix it when they know it’s a manufacturer defect
Mercedes-Benz of Foothill Ranch Replied: We apologize for the glovebox issue, Demiah. Please reach out to Han at hnguyen@mbfoothill.com for additional information about pricing. Thank you.
DealerRater Review
- May 17, 2022
Mike was knowledgeable and helpful. They took care of our issues in a day and kept us apprised of their progress
Mercedes-Benz of Foothill Ranch Replied: Glad we could be swift and efficient with your service, Mikee. See you next time.
Google Review
- May 16, 2022
Response from the owner Replied: Thank you for taking the time to leave a review, Freya. If there is anything we can do to perfect our services, please let us know!
DealerRater Review
- May 16, 2022
Excellent service; will return for next visit when service is due. Thanks very much today
Mercedes-Benz of Foothill Ranch Replied: Thank you for the 5 stars, Margo! We look forward to seeing you next time!
Google Review
- May 14, 2022
Jason Doss and the team did a great job!! Professional and efficient… loved the experience!!
Response from the owner Replied: Jason does great work! Thank you for the kind words, Bijan. Drive safe!
Google Review
- May 13, 2022
Response from the owner Replied: Rupal, Thank you for the 5-stars and for choosing our dealership!
Google Review
- May 12, 2022
Response from the owner Replied: Hi Luther!We’re thrilled to hear that you had another 5-star visit from our team. We’re glad Henry could help you with your brake sensor replacement and we’re excited to have you back on our lot for future maintenance and service appointments. We truly appreciate your review. In the meantime, happy driving!
Google Review
- May 11, 2022
Michael Barbee was my service advisor , he was polite and profecional , really went above and beyond to show me what my car neeed , Eveyone at this place is awesome , thank you guys for eveythign!
Response from the owner Replied: Michael does great work! Thank you for the kind words and 5 stars, Nelson!
Google Review
- May 11, 2022
I had to take my car in last Monday for a semi simple check engine light for a cylinder 4 misfire was told multiple different dates I would get my car back and they never followed through on any of them. Still don’t have my car back and I went in to talk to Jason as he told me today and now he is...
Google Review
- May 10, 2022
I took my GLE 450 AMG in for some issues. Jason Doss took care of me in the service department. He was great. He kept me updated on my vehicle status. He is a true professional. This dealership is very down-to-earth. You can trust Jason and their staff.
Response from the owner Replied: Glad we could fix what was wrong, Billy! Happy driving. Let us know if you need anything else!
Yelp Review
- May 10, 2022
I took my GLE 450 AMG in for some issues. Jason Doss took care of me in the service department. He was great. He kept me updated on my vehicle status. He is a true professional. This dealership is very down-to-earth. You can trust Jason and their staff.
Edward H. Replied: Glad we could figure everything out, Billy! Come back anytime for any service need. Drive safe!
Google Review
- May 10, 2022
Response from the owner Replied: Thank you for taking the time to leave a review, Cathy. Let us know if there is anything we can improve to get that 5 stars next time.
Google Review
- May 10, 2022
Response from the owner Replied: Jingjia, Thanks so much for taking the time to rate us! We hope to see you again soon.
Google Review
- May 09, 2022
Top notch customer service bar none. Dylan and Mikey, you guys are the best, thank you.Our sales person Bing was able to get us the best deal with our purchase, very happy
Response from the owner Replied: Thank you for the 5-star review and the shoutouts, Edgar! From the whole team, please enjoy your new vehicle!
Google Review
- May 08, 2022
The service department here is great and I wish I could leave a different review for the sales. Mauricio in sales somehow got my mobile number when my contact was with a different sales rep and messaged me on the weekend. I specifically asked this dealership not to put my number into some system...
Response from the owner Replied: We apologize for the miscommunication involving your phone number, Dan! Sometimes we let small things slip through. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with any questions. Thank you.
Google Review
- May 06, 2022
Love MB Foothill Ranch, Jason Doss is very knowledgeable and did a great job explaining everything to me, exceptional and timely service. Will be bringing my car back here from now on.
Response from the owner Replied: Jason does great work! We look forward to seeing you again, Brendon!
Google Review
- May 06, 2022
Response from the owner Replied: Thao, Thank you for the 5-stars and for choosing us!
Yelp Review
- May 06, 2022
Great experience with Mercedes-Benz of foothill Ranch. Max was really patient and helpful
Edward H. Replied: Great to hear, Yu! Thank you for the 5 stars. Drive safe!
Edmunds.com - Sales Review
- May 06, 2022
I had the privilege of purchasing a Mercedes with Mark at the Mercedes Benz foothill ranch dealership recently. My experience with Mark on the purchase was truly exceptional beyond my expectations. Mark was extremely prompt and attentive to my demands. He was also very knowledgeable, pleasant and...
Google Review
- May 05, 2022
Jason was really helpful! He was on top of what I was asking him. And he made sure I get a car loaner so me and my 3yo son get home comfortably!
Response from the owner Replied: Great to hear, Sogol! Let us know if you need anything else!
Google Review
- May 05, 2022
This dealer ran my credit Through Many banks and made my credit rating go down. I was working a deal and it got late they told me They will let me know in the morning. I was looking at Mercedes and they sold it underneath me. the guy was saying they were trying to be fair and they require a deposit...
Google Review
- May 04, 2022
Response from the owner Replied: Thanks so much for taking the time to rate our dealership! We hope to see you again soon.
Google Review
- May 03, 2022
Response from the owner Replied: Thank you for 5 stars, Julia!
Google Review
- May 02, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Matt!
Google Review
- April 30, 2022
Response from the owner Replied: Larry, Thank you for the 5-stars and for choosing us!
Google Review
- April 28, 2022
Response from the owner Replied: Thank you for 5 stars, Maha!
Google Review
- April 27, 2022
Ashton Shah was such a great help. He was so friendly and made my experience the best I’ve ever had at a dealership. I would highly recommend working with him if you want an easy, hassle free car purchasing experience!!
Response from the owner Replied: Ashton does great work! Thank you for the 5 stars and recommendation, Elissa!
Yelp Review
- April 26, 2022
I can't say more about this dealership specifically the service advisor, every time I come here for servicing they outperform. I have been driving and buying Mercedes from last 15 years and trust me this is the best dealer so far. Special credits to Isaac and Jason both are thorough professionals...
Edward H. Replied: Thank you for the kind words, Fateh! Your patronage and praise mean so much to us! Let us know if you need anything else!
Google Review
- April 26, 2022
Response from the owner Replied: We are sorry that your experience with us didn’t reflect our best service, Jesse. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information about your visit. Thank you.
Google Review
- April 26, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Yu Sun!
Google Review
- April 22, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Chris!
Google Review
- April 19, 2022
Response from the owner Replied: Thank you for the 5-star rating, Momena! We appreciate your feedback and for choosing us.
Yelp Review
- April 18, 2022
My Husband and I were looking for a gle 350. We visited multiple dealerships and had not so great experiences with the salesperson not willing to work with us or even try to make a sale. We contacted Calvin from Mercedes Foothill Ranch and it was a great experience from the start. He was able to...
DealerRater Review
- April 15, 2022
Overpriced Service for the car . When I complained somehow they had a $75 coupons. I used a loaner overnight and just drove it only to work and back to the dealership (34 miles). So much for complimentary loaner for the overpriced service . My car was sitting outside in the parking lot hot when I...
Mercedes-Benz of Foothill Ranch Replied: We apologize if the service was not up to snuff, CC. Please reach out to Han at hnguyen@mbfoothill.com for more information on our loaner cars. Thank you.
Google Review
- April 14, 2022
Every body was so helpfull by my experience.
Response from the owner Replied: Great to hear, Gita! Come back anytime!
Google Review
- April 14, 2022
Response from the owner Replied: Sammy, Thank you for the 5-stars and for choosing our dealership!
Google Review
- April 13, 2022
Response from the owner Replied: We apologize if our service was less than perfect, Christi. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information about your visit. Thank you.
Google Review
- April 12, 2022
Response from the owner Replied: Thank you for 5 stars, Theodore!
Google Review
- April 11, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Gigi!
Cars.com Review
- April 10, 2022
MARK = awesome!!! He was very friendly got me the car I wanted at a great price. Also I was out of the dealership in less than hour!! If you’re looking for great customer service and a smooth Purchasing process this dealerships is for you!!
Dealer Replied: Mark does great work! Glad we could find the right car at the right price. Thank you for the kind words and shoutout, Lemara! Happy Driving!
Cars.com Review
- April 09, 2022
Receiving feedback is important and even better when it is positive. Earlier in the year, the service department replaced two tires on my wife's vehicle. Upon returning from a weekend in San Diego last week, we received a low-pressure warning and called the service department for advice. We later...
Dealer Replied: Thank you so much for the kind words and detailed review here, Stefan. Our staff works very hard to give every customer the #1 experience. We’re glad we could fix the issue and serve you in both service and sales. Give us a call if you need anything else! Drive safe!
Google Review
- April 09, 2022
Very good service.
Response from the owner Replied: Thank you for the kind words, Xia Yue! Come back anytime!
Google Review
- April 08, 2022
This was the best experience i have ever had at any dealership. Stress free, very helpful, & knowledgeable staff. Frank really took care of use and advised us in the right direction without any pressure. I would recommend this dealership to everyone.
Response from the owner Replied: Hi Manpreet,Thank you for leaving this feedback for us and for Frank. I am glad that he took care of you and provided a 5-star experience. Thanks for the recommendation and we hope to serve you again in the future.Cheers,Brian TaberDirector of Marketing/CommunicationsMercedes-Benz of Foothill RanchDirect 949-347-3826btaber@mbfoothill.com
Google Review
- April 07, 2022
Response from the owner Replied: Thank you for the 5 stars, Greg. We hope you enjoyed the VIP experience!
Yelp Review
- April 07, 2022
If you are looking for a good sales. Look for Katie.  She came to store for me during her day off and yes helped me get the car really quick. Recommended!
Edmunds.com - Sales Review
- April 06, 2022
This dealership is wonderful! They are all super attentive and caring towards all their clients. Mario Chavez helped my husband and I select our car and we couldn’t be happier with our purchase and experience at Mercedes foothill ranch. We hope to be long time customers to the brand and this...
Cars.com Review
- April 05, 2022
This dealership is wonderful! They are all super attentive and caring towards all their clients. Mario Chavez helped my husband and I select our car and we couldn’t be happier with our purchase and experience at Mercedes foothill ranch. We hope to be long time customers to the brand and this...
Dealer Replied: Thank you so much for the kind words, Amy! Your support means a lot to us. Enjoy your new vehicle!
Yelp Review
- April 05, 2022
Update. The manager contacted me alas and for the above mentioned challenges they did a full service B1 service on my car. Picked up my car from my home and provided a loaner vehicle while service was done. This is the Mercedes Class Service I expected. Mercedes is a premium brand. If it showed this...
Edmunds.com - Sales Review
- April 04, 2022
Everything went so smooth and easy. I talked to 3 sales persons and all of them were helpful . They gave all the info I needed. They were so easy to negotiate with.
Google Review
- April 03, 2022
I found a car at cars.com and contacted Mercedes-Benz of Foothill Ranch. Calvin Zhao, internet sales manager, contacted me right away and gave me the quote. Kevin Kozeniesky was assigned to assist me. He was very polite, kind and personable. After a test drive and an inspection of the car, I decided...
Response from the owner Replied: Glad we could finish the sale quickly and easily, Caroline! Thank you for the kind words and shoutouts. Enjoy your new vehicle!
Google Review
- March 31, 2022
Response from the owner Replied: Min, Thank you for the 5-stars and for choosing our dealership!
Yelp Review
- March 31, 2022
Mario was very helpful and very pleasant. Was patient with us until we found what we wanted. I recommend him highly.
Edward H. Replied: Thank you for the shoutout, Habiba! We hope you enjoy your new vehicle!
Google Review
- March 30, 2022
Isaac Lam was very helpful and kind when i arrived at the dealer.I got my engine fixed under warranty. I am so grateful!!
Response from the owner Replied: Isaac does great work! Thank you for choosing us for your service needs, Susan. Drive safe!
Edmunds.com - Sales Review
- March 30, 2022
Max W. Did a great job to find an AMG I liked . Thanks Max/Team!
Yelp Review
- March 29, 2022
Uhm. Wow. I have never left a review for a dealership before but I can't pass them up.From the very first interaction with Mario, to him personally delivering my vehicle two hours away to my home-- Customer service is top notch.Reliability. Top Notch.Responsiveness. Top Notch.Just genuine GOODNESS....
Yelp Review
- March 28, 2022
Max is really professionally friendly and cool guy helped with everything in a nice and delicate manner !
Edward H. Replied: Max does great work! Thank you for the 5 stars and shoutout, Ivan.
Cars.com Review
- March 26, 2022
I found a car at cars.com and contacted Mercedes-Benz of Foothill Ranch. Calvin Zhao, internet sales manager, contacted me right away and gave me the quote. Kevin Kozeniesky was assigned to assist me. He was very polite, kind and personable. After a test drive and an inspection of the car, I...
Dealer Replied: Excellent to hear, Caroline! Online car buying doesn’t need to be needlessly complicated. Let us know if you need anything else!
Yelp Review
- March 26, 2022
I found a car at cars.com and contacted Mercedes-Benz of Foothill Ranch.  Calvin Zhao, internet sales manager, contacted me right away and gave me the quote.  Kevin Kozeniesky was assigned to assist me.  He was very polite, kind and personable.  After a test drive and an inspection of the car, I...
Edward H. Replied: Glad we could make the process seamless! Thank you for the detailed review, Caroline. Let us know if you need anything else!
Google Review
- March 24, 2022
Everything and isaac was perfect
Response from the owner Replied: Isaac does great work! Perfect service for our perfect customers, Antuan! Let us know if you need anything else!
Yelp Review
- March 24, 2022
Highly recommend this dealer if you want to shop a car. Highly recommend salesperson bing li and mark bova.
Edward H. Replied: Glad we could help, Hui! Shopping for a car doesn’t need to be a hassle with us! Enjoy your new vehicle!
Yelp Review
- March 24, 2022
We leased a car from this dealership.  Ken Hoji, one of the sales manager helped us with our lease.  He truly was very honest and the opposite of what I expected  from a car dealer.   I have nothing but good to say about this dealership and their service department.
Edward H. Replied: Thrilled to hear that, Farsheed! Thank you for the kind words for both the sales and service team. Enjoy your new lease!
Google Review
- March 23, 2022
Great experience as usual with the amazing Henry. Gotta say the cleaning staff did. also a great Job cleaning/washing my car. Everyone was curious and professional.
Response from the owner Replied: A great experience is what we strive for! Thank you for the kind words and shoutout, Dina. Drive safe!
Google Review
- March 23, 2022
I added gas full this morning and then I drove car from Irvine to here, after service A, I found my gas level is between 2/4- 3/4. I was shocked. It was so weird. Where is my gas? I showed them my receipt of gas this morning. They can’t explain anything.
DealerRater Review
- March 23, 2022
The Service Writer was very cordial and did what I asked. The repairs were excellent.
Mercedes-Benz of Foothill Ranch Replied: Glad to hear, John! Come back anytime!
Yelp Review
- March 23, 2022
I added gas full this morning and then I drove car from Irvine to here, after service A, I found my gas level is between 2/4- 3/4. I was shocked. It was so weird. Where is my gas? I showed them my receipt of gas this morning. They can't explain anything.
Google Review
- March 22, 2022
Response from the owner Replied: Thank you for the 5-star rating, Lyna! We appreciate you choosing our dealership and for taking the time to leave us a review.
DealerRater Review
- March 22, 2022
Jason was prompt and friendly. Great experience! Communication was very good! Quick and easy in and out
Mercedes-Benz of Foothill Ranch Replied: Quick and easy service is exactly what is needed! Thank you for the 5 stars.
Google Review
- March 21, 2022
Response from the owner Replied: Thank you for the 5-stars, Has! We hope to see you again soon!
Yelp Review
- March 20, 2022
I would like to start off by thanking Bing Li for providing us exceptional customer service. The total purchase experience was seamless and she was there to meet all our needs and more. Mercedes Benz of Foothill Ranch is lucky to have her representing the brand.
Edward H. Replied: Thank you for the kind words and shoutout, Julia! Let us know if you need anything else, from seamless service to sales on another vehicle! Drive safe!
Google Review
- March 18, 2022
Response from the owner Replied: Thank you for the great rating, Jason! We appreciate your business and are here for you anytime.
Google Review
- March 18, 2022
Today was my first experience with Mercedes-Benz of Foothill Ranch and I have to say it was exceptional. Jason Doss, Assistant Service Manager, was informative, friendly and professional. Not only will I return for all of my car's needs, but I will also purchase my next Mercedes from this wonderful...
Response from the owner Replied: Exceptional experience for our exceptional customers! Thank you for the kind words and shoutout, Michelle! Drive safe!
Google Review
- March 18, 2022
Response from the owner Replied: Thank you for the 5-stars! We hope to see you again soon!
DealerRater Review
- March 18, 2022
Great service, Dave Noble always on top of it. Only issue is rental car had trash in it.
Mercedes-Benz of Foothill Ranch Replied: We apologize for that, Chad, we will make sure that never happens again. Thank you for the 5 stars despite that hiccup. Drive safe!
Yelp Review
- March 18, 2022
Henry handled my car insurance claim very well. Constant updates quick replies and handled my rental return also after! Worth saying David from parts also goes above and beyond for customers and he is a very knowledgeable resource.
Edward H. Replied: Glad everything went well, and that Henry kept you in the loop, Elida! Thank you for the shoutouts and 5 stars. See you next time!
DealerRater Review
- March 16, 2022
Took my 2020 C300 in for scheduled service. They gave me a loner. Everything was done quickly and professionally. Issac was my service advisor. He was extremely helpful.
Mercedes-Benz of Foothill Ranch Replied: Great to hear that everything was quick and seamless, Gregory! See you next time.
Yelp Review
- March 16, 2022
Best Experience i have had buying a car Ashton Shah was amazing, super helpful and friendly. He works for the best of his customer for real not just acting if he wasSame deal and same car i got it 5k cheaper than fletcher jonesThanks to Ashton
Yelp Review
- March 16, 2022
I would like to start by addressing an issue that we all have. It's very common to look for an independent shop to do the repairs on our Mercedes. Thinking that we're going to save a little bit of money rather than pay the cost that we believe is much greater from the dealer. As the owner of several...
Edward H. Replied: Thank you so much for the detailed and raving review, Michael! We cannot be happier with the service that we provide, and are glad to hear that it our customers reflect our excitement. Let us know if you need anything else for service or sales! Drive safe!
Google Review
- March 15, 2022
Response from the owner Replied: Tony, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- March 11, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Bryan!
DealerRater Review
- March 10, 2022
David Noble is the best, very efficient and the Dealership is top notch. Would highly recommend.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the kind words! Come back whenever you need top notch service or sales advice! Drive safe!
Google Review
- March 08, 2022
Awesome staff, awesome service, as always.
Response from the owner Replied: Awesome service for our awesome customers! Thank you for the kind words and 5 stars, Joe!
Google Review
- March 07, 2022
Great service.
Response from the owner Replied: Thank you for the kind words, Edwin! See you next time.
Google Review
- March 07, 2022
Response from the owner Replied: Efrain, Thank you for the 5-star rating! Our team is here for you anytime.
Yelp Review
- March 06, 2022
Ashton was the best! He took care of me (and my family) from start to finish. Grateful for the whole process! And love my new car :')) 11/10 recommend
Edward H. Replied: Ashton does great work! Glad we could get you everything you and your family needed. We hope you love your new car!
Google Review
- March 05, 2022
Henry is an awesome advisor!
Response from the owner Replied: Henry does great work! Thank you for the shoutout and 5 stars, Susanna!
Edmunds.com - Sales Review
- March 04, 2022
Conrad was great to work with, very courteous and professional. I will be back when it is time to trade for another Mercedes in the future. Thank you so much!
DealerRater Review
- March 04, 2022
Another great service experience today. Thoughtful, proactive, and timely. Did a great job overall. Would use again.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the kind words and 5 stars! Come back anytime for service and repair.
Google Review
- March 04, 2022
Response from the owner Replied: Naveen,Thank you for the 5-stars and for choosing our dealership!
DealerRater Review
- March 03, 2022
Great service. David Noble makes sure I receive best care. I certainly Recommend this dealership to Anyone.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the shoutout and recommendation, Dale. It goes a long way! Drive safe!
Google Review
- March 03, 2022
Amazing service with Isaac and his team!!🙌🏼Thank you for the great experience Mercedes Benz of Foothill Ranch!! A+++
Response from the owner Replied: Thank you for the shoutout and patronage, Amaris. Come back anytime!
Google Review
- March 02, 2022
Response from the owner Replied: Qi Jin,Thank you for the 5-stars! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.
Google Review
- March 01, 2022
Response from the owner Replied: Tanisha,Thanks so much for taking the time to rate your experience! We hope to see you again soon.
Google Review
- March 01, 2022
Great service
Response from the owner Replied: Great service for great customers! Thank you for coming in, Erin. See you next time.
Google Review
- March 01, 2022
Response from the owner Replied: Hey there, Delaram! We appreciate you taking the time to update your review with us. Please let us know if there is anything we can do for you.
Google Review
- February 28, 2022
Response from the owner Replied: Thank you for 5-stars, Jennie. We appreciate you taking the time to rate your experience at Mercedes-Benz of Laguna Niguel.
Yelp Review
- February 28, 2022
I just wanted to say I have gotten 2 cars from this dealership. Ashton, Max, and Ian were a huge help in my last car experience. They helped get my deal done. I am grateful for this dealership as they really do care about their clients. I've been to many other mercedes' dealerships and foothill...
Edward H. Replied: Thank you for your continued support, Kelsey! Let us know if you need anything else, and reach out whenever you’re thinking about #3!
Google Review
- February 25, 2022
Response from the owner Replied: Cindy, Thanks so much for the 5-star rating and for choosing us. We’re here for you anytime!
Google Review
- February 25, 2022
Response from the owner Replied: Thank you for 5 stars, Philip!
DealerRater Review
- February 25, 2022
Best service, Dave is always attentive and takes great care of my wifes and my cars ! Will only ever buy my cars from them!
Mercedes-Benz of Foothill Ranch Replied: Dave does great work! Thank you for the kind review. See you next time!
Google Review
- February 23, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Hao!
Google Review
- February 23, 2022
Response from the owner Replied: Sela, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- February 18, 2022
Response from the owner Replied: John, Thank you for the 5-stars! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.
Google Review
- February 18, 2022
Great attention to details from set ups, verified car conditions, recommended critical service and executing the plan, all very clearly communicated.I have used the services for 5 plus years. All great experiences.Ninh
Response from the owner Replied: Thank you for your continued patronage, Ninh! We hope to keep this going for another 5 years. Let us know if you need anything at all!
Google Review
- February 18, 2022
Response from the owner Replied: Thank you for the 5-star rating, Fanxia! We appreciate your feedback and for choosing us.
Google Review
- February 18, 2022
Response from the owner Replied: Thank you for the 5-stars, Jaime! We hope to see you again soon!
Google Review
- February 18, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Stephen!
Google Review
- February 18, 2022
The process was very smooth at the service department. They confirmed the part was ready, I made an appointment, I showed up, checked in and waited less than promised time! The staff was friendly, especially Nazem, Rene and David! Thank you for making my next vehicle purchase a very pleasurable...
Response from the owner Replied: Great to hear, Javier! Thank you for the 5 stars and shoutouts. We’ll let the team know they’re doing excellent work. Drive safe!
Google Review
- February 18, 2022
Response from the owner Replied: Panch, Thank you for the 5-stars! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.
Google Review
- February 18, 2022
Excellent top tier advice
Response from the owner Replied: Thank you for 5 stars, Bobby! Come back any time.
Google Review
- February 18, 2022
Response from the owner Replied: Thank you for 5-stars, Wenny. We appreciate you taking the time to rate your experience at our dealership.
Google Review
- February 18, 2022
This is my 1st MBZ Purchase from this particular dealership. However, I have bought from Fletcher Jones, and MB Laguna Niguel before and always had a bad experience with the sales staff. It's hard to imagine that this dealership is actually owned by the same company as MB Laguna Niguel.They are...
Response from the owner Replied: Thank you for the kind words, Dhruv! We appreciate the second chance and hope you enjoy your GLE! Please let us know if you need anything for your next service. Drive safe!
Google Review
- February 18, 2022
Response from the owner Replied: Christina, Thank you for the 5-stars and for choosing our dealership!
Google Review
- February 18, 2022
Response from the owner Replied: Kiran, Thanks so much for taking the time to rate us! We hope to see you again soon.
Google Review
- February 18, 2022
Response from the owner Replied: Debra, Thank you for the 5-stars! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.
Google Review
- February 18, 2022
Very good service
Response from the owner Replied: Good service for good customers! Thank you for the 5 stars, Olly!
Google Review
- February 18, 2022
Response from the owner Replied: Thank you for the 5-stars and for choosing our dealership!
Google Review
- February 18, 2022
Isaac Lam, asst Service Mgr was amazing to deal with. Isaac was so nice, friendly and personable to deal with. I got in and out within 10 min. I loved my experience with Isaac and his team.
Response from the owner Replied: Isaac does great work. Thank you for the review, Ryan! Drive safe!
DealerRater Review
- February 14, 2022
Always courteous and helpful. Many people to answer questions and make everything easy. Very prompt and knowledgeable service. Excellent all the way around.
Mercedes-Benz of Foothill Ranch Replied: Great to hear that you got all your questions answered! Thank you for the kind words, Marty! Drive safe!
DealerRater Review
- February 12, 2022
Responsive caring and thorough to your needs. Walked through complete process from car drop off to pick up
Mercedes-Benz of Foothill Ranch Replied: Smooth and seamless! Thank you for leaving a review, DJ. Drive safe!
DealerRater Review
- February 12, 2022
Everyone is very professional. The service is great. I have been going to this dealership for more than 10 years !
Mercedes-Benz of Foothill Ranch Replied: Thank you so much for your continued support and patronage, Herrie! Here’s to another 10 years!
Yelp Review
- February 12, 2022
I recently purchased a new Mercedes.  Bing Li was the sales individual that guided me through the process.  I found Bing to be professional, knowledgable, warm and friendly.  She expedited the sales process by getting to the bottomline and cutting through the red tape!Bing was also quick to...
DealerRater Review
- February 11, 2022
They were very professional and quick as well. Thank you Mercedes-Benz of foothill ranch.
Mercedes-Benz of Foothill Ranch Replied: Professional and quick is great to hear, Jay! Thank you for taking the time to leave a review. Drive safe!
Yelp Review
- February 10, 2022
I went this past weekend to just look and test drive a couple cars and I ended up taking one home. Ashton Shah made my experience here feel so welcoming yet professional. Thanks again!
DealerRater Review
- February 08, 2022
Terrific. The best Mercedes dealership I have ever dealt with. Went in for recall and they even washed and vacuumed my car. Its a keeper!!
Mercedes-Benz of Foothill Ranch Replied: Thank you for the kind words, Joballan. Let us know if you need anything else.
Google Review
- February 03, 2022
Jarrett is so efficient its unbelievable. He is great.
Response from the owner Replied: Jarrett does great work! Thank you for the 5 stars and shoutout, Peter. Drive safe!
Yelp Review
- February 03, 2022
Just got my third mercedes from Ashton Shah. He is the absolute best salesperson I have had to work with in any of the Mercedes' dealerships. He's always thorough, responsive, and makes sure I'm happy with the process from beginning to end. Any time I need anything with my Mercedes' he always...
Google Review
- February 02, 2022
Response from the owner Replied: Mark, Thanks so much for taking the time to rate our dealership! We hope to see you again soon.
Google Review
- February 02, 2022
Response from the owner Replied: Thank you for 5 stars, Hassan!
DealerRater Review
- February 02, 2022
This is my first service (10k mi) to this dealership but so far so good. I love the way they handled my car. They were knowledgeable and professional. On top of that, I can work on my laptop while waiting for my car.
Mercedes-Benz of Foothill Ranch Replied: Thank you for trusting us with your vehicle! We know it can be nerve-racking on such a new vehicle but rest assured that our technicians are trained professionals! See you next time.
Google Review
- January 31, 2022
Response from the owner Replied: Edgar, Thanks so much for the 5-star rating and for choosing our dealership. We’re here for you anytime!
Google Review
- January 31, 2022
Fantastic, personal, detailed service!
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Lindsay!
Cars.com Review
- January 30, 2022
I would like to recommend Kyle Blondin if you are searching for a Mercedes. He was a pleasure to work with. He answered all of my questions and worked hard to get me the best price. I have never had such a smooth transaction. Kyle even delivered my new care to me that was over an hour away from the...
Dealer Replied: Stress-free car-buying is our #1 goal! Thank you for the 5 stars and review, Sharon. Come back anytime!
Cars.com Review
- January 30, 2022
I was looking to buy GLC 300. I got an online quote and Rose was responsive to what I was looking and I was referred to Kyle to work with me. Kyle was professional and patience to answer all my questions, show and explain car features. Kyle was able to give me deal that I like on the car and I got...
Dealer Replied: Thank you for the 5 stars, Andrew! It means a lot that you picked our dealership. From the whole dealership team, enjoy your GLC!
Yelp Review
- January 30, 2022
I wanted to write a review about Kyle Blondin from Mercedes-Benz of Foothill Ranch. I recently bought a GLC 300 with the help of Kyle. He was very informative, friendly and quick to answer all my calls. Kyle also worked to have my trade in car appraised and also got me a great price on my GLC.The...
Edward H. Replied: Kyle does great work! Thank you for being patient through the trade-in process and delivery, Sharon. Your patronage means a lot to us. Enjoy your new GLC!
Yelp Review
- January 29, 2022
Ask for Ashton Shah and let him coordinate your test drive and manage your deal, best experience with a dealership - Mercedez is unmatched.Professional and down to earth consultants.
Edward H. Replied: Glad you had an amazing car-buying experience, Jordan! Thank you for the shoutout and 5 stars.
Google Review
- January 29, 2022
Response from the owner Replied: Amber, thanks so much for the 5-star rating and for choosing us. We’re here for you anytime!
Google Review
- January 28, 2022
Very bad ecperience with the senior manager
Response from the owner Replied: We apologize for the negative experience you had with us, James. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information. Thank you.
Google Review
- January 28, 2022
Response from the owner Replied: Thank you for 5 stars, Adam!
Google Review
- January 28, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Tom!
Google Review
- January 27, 2022
Awesome place to take your Mercedes. From the phone call to the drop off, loaner car and pick up. Everyone was prompt and professional. Thank you to Jason Doss for the updates on my car throughout the day! First time taking it for service there and to say the least, I am very impressed! Thank you...
Response from the owner Replied: Seamless service is what we strive for! Thank you for choosing our dealership, Lorna. We know you have many options. Drive safe!
Google Review
- January 25, 2022
Response from the owner Replied: Thank you for the 5-star rating, Wil! We appreciate your feedback and for choosing our dealership.
Google Review
- January 25, 2022
Response from the owner Replied: Thank you for the 5-stars, Cole! We hope to see you again soon!
Google Review
- January 25, 2022
Response from the owner Replied: We appreciate you taking the time to leave a candid review, George. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information about how to improve your experience next time. Thank you.
DealerRater Review
- January 25, 2022
Henry is the best service advisor ever. He is honestly one of the reasons I am a repeat Foothill Ranch MB customer. He is friendly, patient and professional. By far a gift to this dealership and his customers.
Mercedes-Benz of Foothill Ranch Replied: Henry does honest and great work. Thank you for your continued support and patronage, Sari.
Yelp Review
- January 24, 2022
Thank you Conrad Cave for all your help.  Your service is exceptional.  Thank you for your time and efforts.
Edward H. Replied: Conrad always gets the job done! Thank you for the 5 stars and shoutout, Erik!
Yelp Review
- January 24, 2022
My car had a recall on the airbags both driver and passenger side.  Jason Doss was instrumental in streamlining the installation, meeting the deadlines and returned the vehicle in pristine condition! Thank you Jason for making it a great experience in which I was dreading to have to deal with.
Edward H. Replied: So glad we could help with this, Laura! Thank you for trusting our team to get the job done.
Yelp Review
- January 23, 2022
I had the best experience leasing a new car with Mercedes Benz of Foothill Ranch. I inquired about a car online and was immediately called to see how they could help. My sales person , Nazem Youssef was professional and extremely helpful. He called to set up a time and do the test drive. He was...
Edward H. Replied: We are thrilled to hear it, Tammy! Thank you for leaving your review and giving Nazem a shoutout. We’ll be sure to let him know that he’s doing a great job!
Google Review
- January 22, 2022
Response from the owner Replied: Omid, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- January 21, 2022
Great experience. Jason Doss was efficient and made everything easy!!!
Response from the owner Replied: Jason does excellent work. Let us know if you need anything else, Nicolas!
Google Review
- January 21, 2022
Always courteous, excellent customer service by all employees. They make you feel like a VIP.Always nice getting your car back after a service washed inside and out!
Response from the owner Replied: Thank you for your repeat visits and review, Lynn! We appreciate our loyal patrons like you. Drive safe!
Google Review
- January 21, 2022
Response from the owner Replied: Matthew, Thank you for the 5-stars and for choosing our dealership!
Google Review
- January 20, 2022
Response from the owner Replied: Thank you for 5 stars, Ron!
Google Review
- January 20, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Emily!
Google Review
- January 20, 2022
Professional service personnel all around. They did the work with courtesy and care. Adviser Henry always goes above and beyond!
Response from the owner Replied: Professional service for all our important customer needs! Thank you for the review, Elias.
Google Review
- January 18, 2022
My service advisor Jason was wonderful. I recieved text throughout the day giving me updates on my services. Great place to bring your Benz for service.
Response from the owner Replied: Glad to hear that our service texts are helpful! Thank you for the kind review and shoutout, Dan. See you next time!
Google Review
- January 17, 2022
Response from the owner Replied: Thank you for 5 stars, Jamar!
Cars.com Review
- January 16, 2022
We had a wonderful experience in purchasing our third Mercedes Benz at Foothill Ranch Dealership. They worked very hard to find us the E350 that we will enjoy for many years to come. The salesman Kevin Kozeniesky was very helpful and the whole team worked so well with him searching to find the...
Dealer Replied: We are thrilled to hear this, Janice! Thank you for the shoutout and 5 stars. From the whole team, enjoy your new E350!
DealerRater Review
- January 15, 2022
Service rep David Noble is very professional, I have been working with him for many years
Mercedes-Benz of Foothill Ranch Replied: Thank you for your years of support! David does a great job each and every time. Let us know if you need anything!
Google Review
- January 14, 2022
This place will rip you off so hard and low you will never forget it
Response from the owner Replied: We apologize for any issues you encounter during your visit to our dealership. Please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with more information. Thank you.
Google Review
- January 14, 2022
Always a great customer service experience when I take my car here.
Response from the owner Replied: Thank you for the kind words, Lindsey! Happy driving.
Google Review
- January 12, 2022
Just straight forward. David Noble has excellent experience and listened . Thank you
Response from the owner Replied: Straight forward and seamless experience is what we hope to give every customer! Thank you for the kind words and 5 stars, Francisco!
Google Review
- January 12, 2022
Response from the owner Replied: Thank you for 5-stars, Richard. We appreciate you taking the time to rate your experience at Mercedes-Benz of Foothill Ranch.
Google Review
- January 12, 2022
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Noemi!
Cars.com Review
- January 11, 2022
The car buying process is notoriously considered a very frustrating process. However, this time for me it was a particularly easy and fair experience with Zane at the Mercedes Benz of Foothill Ranch. Zane provided me daily updates on the car availability, features and the price negotiatiion process...
Dealer Replied: We are very glad to hear this, Giorgio! The buying process for the customer is our #1 priority. Come back anytime!
Google Review
- January 10, 2022
Response from the owner Replied: Thanks for taking the time to leave us a 5-star rating, Hassan! We truly appreciate it!
Google Review
- January 10, 2022
I had a recall on my Mercedes c300 and they called me couple of time to bring it in because it has a air bag safety isssue and i asked them i cant wait there because i need to go back to my work and i need loaner car and they told me there would be no problem (they left note on my profile)and they...
Response from the owner Replied: We apologize for your poor experience with our service department, Kam. We’d like to know more about your visit. Can you reach out to Han at hnguyen@mbfoothill.com with more details? Thank you.
Google Review
- January 10, 2022
Dropped my car off on December 26th at 1030 (appointment) for an oil change. I was promised the car returned on the same day at 5:00 PM. I received a call after 5:00 PM stating my car wasnt even touched. They would have it completed the next day. Per the Mercedes representative, there were other...
Response from the owner Replied: We apologize for the wait, Tom. A combination of holiday traffic and safety repairs came through our service doors. Please reach out to Han at hnguyen@mbfoothill.comfor more information. Thank you for understanding.
Google Review
- January 07, 2022
Response from the owner Replied: Thank you for the 5-stars! We hope to see you again soon!
Google Review
- January 06, 2022
Response from the owner Replied: Thank you for the 5-star review, Clint! We appreciate you taking the time to rate your experience with us.
Google Review
- January 06, 2022
Response from the owner Replied: Thank you for the great rating, Ron! We appreciate your business and are here for you anytime.
Yelp Review
- January 06, 2022
Have to shout out to Katie Kieu , the internet sale manager at this location. I put in my inquiry online didn't think I would get best deal and services. She helped me from A to Z, I have contacted other locations but they told me I have to come in , not willing to give me any quotes or answer my...
Edward H. Replied: Thank you for the 5 stars and shoutout, Tata! We are very glad everything could be worked out online. Please let us know if you have any issues and questions! Enjoy your new vehicle!
Google Review
- January 05, 2022
The service team was excellent. Henry from Foothill Ranch Mercedes was top notch. Service was done at a reasonable time. No complaints.
Response from the owner Replied: Thank you for the kind words, Veraina! We take pride in our service department and are glad it shows! Drive safe!
Yelp Review
- January 05, 2022
I had a very good experience with Mercedes Benz of Foothill Ranch dealership. I worked with Nazem and so happy about it. He is very patient and responsive. I was very picky and wanted a car with specific features and color, that he perfectly could find the car matched with my criteria. This...
Edward H. Replied: Glad Nazem and the team could find the perfect car, Neg! Thank you for taking the time to leave a review. Enjoy your new car!
Google Review
- January 05, 2022
Response from the owner Replied: Thank you for the support, Rich! We appreciate you leaving us a review.
DealerRater Review
- January 03, 2022
Great service. David is terrific, on time and thorough. Waiting area is comfortable and clean.
Mercedes-Benz of Foothill Ranch Replied: Thank you for the kind words and shoutout, Jmd! Let us know if you need anything else for your vehicle.
Yelp Review
- January 03, 2022
I went to get a new car and Conrad was great help to get me into the car I want with a great rate! He was great answering my questions and not pushy at all
Edward H. Replied: Conrad is always a great help! Thank you for the shoutout and kind words, Anna!
Google Review
- January 03, 2022
I want to thank Kevin from Mercedes-Benz of Foothill Ranch for helping me and my family into a much more suitable vehicle! He was very kind, and polite throughout the entire process, much appreciated!!
Response from the owner Replied: Kevin does great work! Thank you for the shoutout and kind words, Julio!
Google Review
- December 31, 2021
Response from the owner Replied: Thank you for leaving a review with us, Wendy! Come back anytime.
DealerRater Review
- December 30, 2021
I was very pleased with al the employees I came in contact with! Including the service agent!
Mercedes-Benz of Foothill Ranch Replied: Thank you for the 5 stars, Joseph! We hope to see you again for service or sales.
Google Review
- December 30, 2021
Henry delivered excellent customer service and made me feel valued as a customer.
Response from the owner Replied: Henry always delivers for our customers! Thank you for the kind words, D. Davis. Drive safe!
Google Review
- December 29, 2021
Response from the owner Replied: Lillian, Thanks so much for the 5-star rating and for choosing us. We’re here for you anytime!
Cars.com Review
- December 29, 2021
We could not be happier with our vehicle purchase/lease and the professionalism we experienced at MBZ of Foothill Ranch. The facility was immaculate, the sales staff was super accommodating and very ethical, and the management kept working the numbers (including our trade-in) until it made sense for...
Dealer Replied: We are so glad we could help, Glen! Thank you for the raving review and shoutouts. Please let us know if you need anything else, or need service for your new vehicle!
Google Review
- December 29, 2021
Response from the owner Replied: Thank you for 5-stars, Joe. We appreciate you taking the time to rate your experience at Mercedes-Benz of Foothill Ranch.
Yelp Review
- December 29, 2021
Management and service are very rude. I bought a car from them and wanted to pay with a cashier check from my credit union and they said they HAVe to run my credit to check my identity ( CA license, passport and credit card not enough).Service department has given me 3 different quotes for a service...
Edward H. Replied: Hi Solyman. We apologize for any miscommunications you received during your visits. Credit checks are standard procedure when paying first-time by cashier check. Please reach out to Han at hnguyen@mbfoothill.com in regards to your service questions. Thank you.
Yelp Review
- December 29, 2021
Took my pristine 2017 S63 (200K) in for service on Aug 26th for a minor seatbelt repair under warranty. Not only were they unable to repair the seatbelt, but ended up causing $3675 worth of damage to my custom wheels running it through their carwash despite the numerous times I asked my service...
Yelp Review
- December 29, 2021
I just purchased a used vehicle from Mercedes-Benz of Foothill Ranch and was very, very pleased with the whole process. I am out of state and the purchase was online/email. Katie was my sales associate, and she was very helpful. Katie responded immediately to all emails and texts and had the vehicle...
Yelp Review
- December 29, 2021
I just purchased a used vehicle from Mercedes-Benz of Foothill Ranch and was very, very pleased with the whole process.  I am out of state and the purchase was online/email.  Katie was my sales associate, and she was very helpful.  Katie responded immediately to all emails and texts and had the...
Edward H. Replied: Glad that the whole process was pleasant and seamless! Thank you for the kind words and 5 stars, Michael! Enjoy your new (used) vehicle!
Yelp Review
- December 29, 2021
Dropped my car off on Dec 26th for an oil change.  I had an appointment for 10:30 AM.  Met with the employee who checked me in and finally had a seat with the Assistant Service Manager Mike who went over the service.  I was promised my car would be completed by 5:00 PM.  I received a call that...
Edward H. Replied: We apologize for the wait and service experience, Tom. A combination of holiday traffic and safety repairs came through our service doors. Please reach out to Han at hnguyen@mbfoothill.comfor more information. Thank you.
Google Review
- December 28, 2021
Response from the owner Replied: Thank you for taking the time to leave a review, Patty! Let us know if you need anything else.
DealerRater Review
- December 28, 2021
Service was delivered and completed as promised. Waiting area was clean and comfortable. Internet service was very good.
Mercedes-Benz of Foothill Ranch Replied: Glad to hear it, Ed! Seamless service is our #1 goal for all customers. Drive safe!
Yelp Review
- December 27, 2021
I reached out to the dealership inquiring about their preowned vehicle they had on the lot and I got a call from Kyle. He was very quick to address all my question, send pictures and help me make a deal on the vehicle i ended up purchasing 3 days later. It was one of the best experiences I've had...
Edward H. Replied: Glad Kyle could help you out, Tomas! Let us know if you need anything else!
DealerRater Review
- December 26, 2021
Great service! Gave good explanation of what needed to be done. Service was completed in good time.
Mercedes-Benz of Foothill Ranch Replied: Great to hear, Herman. We know that service can sometimes be inconvenient, so its always good when service is quick and painless! Drive safe!
Yelp Review
- December 26, 2021
Efficient and respectful, Mark, Mossi and Ian are well-rounded representatives for Mercedes-Benz. They all made my experience as seamless as possible. What a beautiful experience. Thank you for making my first car purchase simply amazing.
Edward H. Replied: Glad to hear that you had a seamless experience, Dennise! We are always proud of our buying process. From the whole team, please enjoy your new vehicle!
Google Review
- December 22, 2021
Response from the owner Replied: Thank you for the 5 stars! We are very grateful that you chose Mercedes-Benz of Foothill Ranch. Take care!
Google Review
- December 22, 2021
I always receive the very best service at Mercedes of Foothill Ranch. Specifically with my service advisor Dave Noble who is a consummate professional and just an all around great guy. The service drive is always well organized, clean and efficient. Top notch service!!
Response from the owner Replied: Thrilled to hear it, Brock! Thank you for your continued support and shoutout. We hope to continue serving you the best quality service!
Google Review
- December 20, 2021
The Foothill Ranch Mercedes-Benz team, specifically Mike B., are extremely efficient, polite and always take the time to explain the service performed on my car in a way that I can understand all the technical aspects. Additional, the customer service is exceptional from the moment I arrive to my...
Response from the owner Replied: Thank you so much for the kind words and shoutout, Mary! We will strive to provide the same excellent service for years to come! Let us know if you need anything else!
DealerRater Review
- December 18, 2021
David, my service rep. explained the problems with my E350s fuel system and why I was smelling gasoline after fill-up. He checked the Mercedes database to see if there were any service notices that might help with the $4,500 cost. There were none, but I opted to get it fixed. The car was repaired...
Mercedes-Benz of Foothill Ranch Replied: Glad we could help, even if there was no discount on the cost. Thank you for understanding. Let us know if you need anything else or if it starts acting up again! Drive safe!
Google Review
- December 16, 2021
Response from the owner Replied: Brian, Thanks so much for the 5-star rating and for choosing Mercedes-Benz of Foothill Ranch. We’re here for you anytime!
Yelp Review
- December 16, 2021
Mike Barbee is one of the best if not best Customer service specialist I have met in 32 years in the car dealership/maintenance dept. He pays attention to customer needs and I have never come out feeling ripped off which has been quite standard at some dealership. Great all around service. wish more...
Edward H. Replied: Thank you for the high praise for Mike, Sunita! We’ll make sure to let him know. Thank you for the kind words and shoutout. Drive safe!
DealerRater Review
- December 15, 2021
Service manager,David, is very nice, kind,and polite. Good service on my old car.
Mercedes-Benz of Foothill Ranch Replied: We value all our customers, regardless of how old their cars are. Its always a pleasure to work on a variety of vehicles. Thank you for the 5 stars and service shoutout, Reji! Drive safe!
Google Review
- December 14, 2021
Response from the owner Replied: Thank you for 5-stars, Martha. We appreciate you taking the time to rate your experience with us.
Google Review
- December 13, 2021
Response from the owner Replied: Thank you for the 5-star rating, Gabby! We appreciate your feedback.
Google Review
- December 10, 2021
Bobby Choi is the best!! All of the staff are amazing, providing excelling customer service. Ive leased and purchased from Foothill and both experiences were professional and with ease.
Response from the owner Replied: Bobby is a credit to the team! Thank you for the kind words and shoutout, as well as your continued support, Kai!
Google Review
- December 10, 2021
my first time here in foothill ranch; very satisfying the service. so glad.
Response from the owner Replied: Thank you for the 5 stars, Rey! We hope that your first time was good enough to warrant another. Drive safe!
Yelp Review
- December 09, 2021
This dealer is top notch. I bought a beautiful car at a great price. Customer service is excellent.
Edward H. Replied: Thank you for the kind words, Ashley! We hope you enjoy your new car. Please let us know if you have any issues or questions! Drive safe!
Google Review
- December 07, 2021
Nice facility, and you can see the spotless service area through a large window in the waiting area.
Response from the owner Replied: Thank you for the kind words, Stephen! We endeavor to give our customers the best luxury facility to match their luxury vehicles. Drive safe!
Google Review
- December 06, 2021
Rude and poor service. I've been to many mercedes dealerships, this is by far the worst. Do your self a favor and go to the Newport dealership.
Google Review
- December 06, 2021
Great service always!!! My car was done in 3 hours!!!
Response from the owner Replied: Thank you for the 5 stars, Stacey! Great service for our great customers. Drive safe!
Cars.com Review
- December 06, 2021
Saw a used car for sale at this dealership from another website. A person from sales, Calvin, from the dealership reached out almost immediately after we submitted a request expressing interest. We were able to go in shortly thereafter. The car was already pulled up to the front for us to view and...
Dealer Replied: We are thrilled to hear this, Julia! All car-buying should be as seamless as possible. From the whole dealership, please, enjoy your new vehicle!
Edmunds.com - Sales Review
- December 06, 2021
Nazem Youssef is the best sales manager, he provided great help in putting together numbers and push it to the expected line. He is very friendly and helpful. Would consider another Mercedes for the next car.
Google Review
- December 04, 2021
Response from the owner Replied: Shalu, thank you for the 5-stars and for choosing Mercedes-Benz of Foothill Ranch!
DealerRater Review
- December 03, 2021
Superb Customer Service!!!!!" - Ozzie I thank them so much for making my car buying experience an amazing one and had me smiling from the moment I walked in the door to driving off with my new Benz! Thanks Ashton shah!!! Definitely will be referring my friends and family !
Mercedes-Benz of Foothill Ranch Replied: This is great to hear, Ozzie! Thank you for the 5 stars and referrals. Please enjoy your new Mercedes-Benz!
Yelp Review
- December 03, 2021
I was able to sell my MB to MBFR and I was really impressed with Nicole K.. She made the process of selling so easy and seamless and can't thank her enough for all her support. I was expecting a lot of paperwork and hassle when I first reached out to them, but she made it extremely easy.Thank you...
Google Review
- December 02, 2021
Response from the owner Replied: Thank you for 5-stars, Debra. We appreciate you taking the time to rate your experience with us.
Google Review
- December 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Herrie!
Google Review
- December 02, 2021
Response from the owner Replied: Amir, Thanks so much for the 5-star rating and for choosing Mercedes-Benz of Foothill Ranch. We’re here for you anytime!
Google Review
- December 02, 2021
Response from the owner Replied: Thank you for 5 stars, Jerry! Drive safe.
Yelp Review
- December 01, 2021
10/10 service whenever I go! Came in for a car check and Jason was great at communicating all the fixes that were made and always responsive. All my questions were answered in detailed, and overall great team. Thanks for everything again!
Edward H. Replied: 10/10 service for a 10/10 customer! Thank you for your continued support, Felice. Jason does great work. We hope to see you again whenever you need service!
Yelp Review
- December 01, 2021
We just bought the new car from here. Throughout processing, Zane Ma (salesperson )is very pro, he can display and explain all my questions, and even show and display beyond I could ask...he is so nice, friendly, professional...it was amazing lucky experience, wish I could give him 7 stars!
DealerRater Review
- November 30, 2021
Great service! Great people, great facility. I came in unannounced right before service dept closed. They accommodated mme and I got my car back in 18 hours fixed!!
Mercedes-Benz of Foothill Ranch Replied: Great service and great people are here to help great customers like you, Wilbur! Let us know whenever you need additional service or repair!