Google Review
- December 05, 2023
My service advisor Isaac is best of the best!
Google Review
- December 03, 2023
Great experience with this dealership. I have been to 8 different locations and this is definitely one of the best Mercedes dealerships out there.
Response from the owner Replied: This is what we love to hear, Deandre! We appreciate you taking the time to leave us a review and are glad to know that we stood out from the pack. Our team will be here for you in Foothill Ranch whenever you need us next!
Google Review
- December 03, 2023
I must give five stars. This is my second time here. I leased a GLA250 here three years ago. On December 1st, I bought my second car. Thank you very much for the whole process, Mr. Pon and Mr. Zane. These two really nice gentlemen, I recommend them
Response from the owner Replied: Thank you for choosing to work with our team again! Your recommendation is much appreciated and we will make sure to pass your thanks along to Mr. Pon and Mr. Zane. Congratulations on your new vehicle!
Google Review
- December 02, 2023
Foothill Ranch Mercedes Benz shop service is an outstanding, professional and reliable shop. Had great 👍 pleasure working with Daniel Choo for taken care of my vehicle issue. It was done in one day.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch for your service needs, Ayman! It's wonderful to know that our team has always provided you with professional and reliable service. We will make sure to pass your special thanks along to Daniel Choo. Happy driving!
Edmunds.com - Sales Review
- December 01, 2023
I looked at 4 brands at 4 different places. This place and salesman Max were great. Easy place to shop and buy. Process was pretty quick and fair. Just got the SUV yesterday but its great and lots of surprise features. Nice place, nice people.
Google Review
- December 01, 2023
My buying experience with Ashton Shah on 11/30/2023 was exceptionally smooth, a big thanks. From the outset, Ashton made the process hassle-free. He understood our needs, offered a great deal, and ensured we left with the car we wanted.Ashton's professionalism and transparency were impressive as he...
Response from the owner Replied: Hana, Thank you for taking the time to walk us through your recent sales experience with Ashton Shah! We are truly lucky to have Ashton on our team here in Foothill Ranch and it's great to know that he made the process a positive, hassle-free, and professional one from start to finish. We hope you are absolutely loving your vehicle so far and will make sure to pass your kind words along to Ashton and Ryan. Your recommendation is much appreciated!
Cars.com Review
- December 01, 2023
My buying experience with Ashton Shah on 11/30/2023 was exceptionally smooth, a big thanks. From the outset, Ashton made the process hassle-free. He understood our needs, offered a great deal, and ensured we left with the car we wanted. Ashton's professionalism and transparency were impressive as...
Google Review
- December 01, 2023
Art isProfessional , efficient, and knowledgeable. Only place I take my Mercedes. Luis Molina is the best Mercedes Master Technician I’ve ever the pleasure of using.
Response from the owner Replied: Hector, We cannot thank you enough for trusting Art, Luis, and the rest of our Foothill Ranch team with your Mercedes-Benz! We will make sure to let them both know that you mentioned them. See you next time!
Yelp Review
- December 01, 2023
My car-buying experience with Ashton Shah on 11/30/2023 was exceptionally smooth, a big thanks. From the outset, Ashton made the process hassle-free. He understood our needs, offered a great deal, and ensured we left with the car we wanted. Ashton's professionalism and transparency were impressive...
Edmunds.com - Sales Review
- December 01, 2023
My buying experience with Ashton Shah on 11/30/2023 was exceptionally smooth, a big thanks. From the outset, Ashton made the process hassle-free. He understood our needs, offered a great deal, and ensured we left with the car we wanted. Ashton's professionalism and transparency were impressive as...
Google Review
- November 30, 2023
Great service!
Google Review
- November 30, 2023
Google Review
- November 30, 2023
Great service.
Yelp Review
- November 30, 2023
Traded in for a new car at MB FR, and had a great experience. The process was painless, and I left happy with the deal.Highly suggest working with Max Watkins -- nice working with a professional who was ready to help without pushing, and allowed us the chance to sell ourselves the car we wanted.
Google Review
- November 29, 2023
Daniel is the best!Thank you for all your helped !!!
Response from the owner Replied: Thank you for letting us know, Chen! Daniel is truly an all-star on our team here in Foothill Ranch and we're glad to know that he provided you with a 5-star experience.
Google Review
- November 29, 2023
Google Review
- November 29, 2023
Google Review
- November 29, 2023
Issac, our service advisor, is so helpful. We considered going to Costco for tires but decided to stay at MB Foothill Ranch
Response from the owner Replied: Gregory, We will make sure to let Isaac know that he was instrumental in you choosing to work with our Foothill Ranch team over Costco. Your trust and business is much appreciated!
Google Review
- November 28, 2023
Google Review
- November 28, 2023
Daniel Choo was wonderful. Great customer service and prompt follow up.
Response from the owner Replied: Isn't Daniel wonderful, Grace! We appreciate you taking the time to acknowledge his great customer service and prompt follow-up. We will make sure to let him know that you mentioned him. See you next time!
Google Review
- November 28, 2023
Max who we purchased our car from was amazingHan who runs the service dept I have known for a long time as I have been a Mercedes client for 22 yearsMike my service person is always happy with a smile and has positive solutions and has a wealth of knowledge and that means a lot to our familyIsaac,...
Response from the owner Replied: Julie, We can't take you enough for your continued trust and support! Working with longtime customers like you is truly such a pleasure. Thank you for taking the time to call out some of our amazing team members. We will make sure to pass your kind words along to Max, Han, Mike, Isaac, Dakota, Matt, and Ken. We look forward to continuing to serve you for years to come. Happy driving!
DealerRater Review
- November 28, 2023
First time at this dealer. Daniel was of great help! Excellent service. Will definitely be back again.
Yelp Review
- November 27, 2023
I purchased a vehicle from MB of Foothill Ranch and Ashton Shah was my sales consultant. He was friendly, knowledgeable, professional and very responsive to my questions. It was a smooth process from car showing, quote requesting paperwork wrapping up. I also received warm welcome from all staff...
Edmunds.com - Sales Review
- November 26, 2023
I was introduced to a fantastic sales person, Aston, who worked so hard to get me the deal I wanted. I’m so happy with my new car.. thank you
Google Review
- November 26, 2023
Response from the owner Replied: Arun, We appreciate you taking the time to bring this to our attention. The experience you describe certainly does not reflect the level of service we strive to provide to our customers here in Foothill Ranch. If you would be willing to discuss your visit further, please reach out to our General Manager, Kekoa Dapitan, at kekoa.dapitan@mbfoothill.com. Thank you for your time.
Google Review
- November 26, 2023
Best Mercedes Dealership and Service branch.
Response from the owner Replied: We can't thank you enough for your kind words, Arash! We look forward to serving you and your Mercedes-Benz for years to come.
Google Review
- November 26, 2023
Response from the owner Replied: Thank you for taking the time to walk us through your recent service visit, Ike! We're glad to know that you appreciated our facilities, digital inspection report, and that Daniel took such great care of you. We can't tell you how much we appreciate your feedback!
Google Review
- November 25, 2023
Google Review
- November 25, 2023
Response from the owner Replied: We appreciate your support and business, Jaehyuk. Please let us know if there is anything else we can do for you!
Google Review
- November 25, 2023
Google Review
- November 24, 2023
I had a good experience. Highly recommended.
Response from the owner Replied: Thank you for your recommendation, Simon! We're happy to hear you had a good experience and look forward to serving you again in the future.
Cars.com Review
- November 24, 2023
We had such a great experience purchasing our new 2024 GLC300w4. Mercedes Benz of Foothill Ranch is the type of dealership that puts the customer first. It was only possible because of Conrad Cave and his attention to detail and the customer's complete satisfaction. I would highly recommend...
Google Review
- November 24, 2023
Response from the owner Replied: Thank you for the 5-star review, Greg! We look forward to seeing you again for service or sales. Have a good one!
Google Review
- November 24, 2023
Response from the owner Replied: We're thrilled you had a positive experience, Scott. Please don't hesitate to let us know if there is anything else we can do for you or your car!
Google Review
- November 22, 2023
Henry E and the crew took great care of me and my car. Annual service was done in a timely manner, washed and clean. Henry was very professional, knowledgeable and nice. Thank you very much!
Response from the owner Replied: Ren, Thank you for choosing Mercedes-Benz of Foothill Ranch for your annual service! We're thrilled to know that Henry and his team took such great care of you and your car. We look forward to your next visit!
Google Review
- November 22, 2023
Response from the owner Replied: We appreciate the 5-star rating, Cyrus. It was such a pleasure serving you!
Google Review
- November 22, 2023
Google Review
- November 22, 2023
Good and professional service!
Response from the owner Replied: Thank you for taking the time to let us know, Samuel! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- November 21, 2023
Mercedes Benz of Foothill Ranch is a 5 star dealership. I was subjected to a difficult to line with the warranty company. Daniel Choo resolved every issue. Thank you for everything Daniel.
Response from the owner Replied: We're thrilled to know that we're a 5-star dealership in your eyes, Troy! It's great to hear that Daniel Choo was able to step in and help resolve the warranty issue you were experiencing. We will make sure to pass your thanks along to him!
Google Review
- November 21, 2023
Daniel did a GREAT job resolving my car issues!! He provided great customer service
Response from the owner Replied: Isn't Daniel wonderful, Rod? We appreciate you taking the time to acknowledge his great work. See you next time!
Google Review
- November 21, 2023
Google Review
- November 20, 2023
Daniel is very kind and professional, everything was well prepared and explained. Thanks a lot ~~
Response from the owner Replied: This is what we love to hear, Judy! We will make sure to pass your kind words along to Daniel. We are truly lucky to have him on our team here in Foothill Ranch!
Google Review
- November 20, 2023
Amazing dealership. I purchased multiple cars from them and had nothing but great experience. Courteous and transparent always. Their service department is execellent too.
Response from the owner Replied: We cannot thank you enough for your continued trust and support, Shanmukha! It is always a pleasure getting to work with amazing customers like you. See you next time!
Yelp Review
- November 20, 2023
It was truly a great pleasure getting a car from Mercedes Benz of Foothill Ranch. Within seconds of reaching out, Katie Kieu offered her assistance. From that moment forward, Katie made sure that we got exactly what we wanted and worked very quickly to get through the credit application and arrive a...
Kekoa D. Replied: Mitchell,I can't thank you enough for your kind words! It was a pleasure getting to meet you and I'm glad I was able to suggest a vehicle that matched your wishes so well. It's amazing to hear that Katie, Antony and the rest of our team here in Foothill Ranch made the sales experience such a pleasant and easy one for you from start to finish. I will make sure both of them see your review. Enjoy your new Mercedes-Benz and please do not hesitate to reach out to us if any questions come up in the future!
Google Review
- November 19, 2023
Arthur is a great Advisor!I like the timeliness and the service
Response from the owner Replied: Thank you for taking the time to call out Arthur's great work, Elham! We're thrilled to know that you appreciate our team's service and timeliness. We appreciate your kind words!
Google Review
- November 19, 2023
Response from the owner Replied: Thank you for the 5-star rating, Yolanda! Your support means so much. Let us know if we can help you with any automotive needs in the future!
DealerRater Review
- November 18, 2023
Everyone at Mercedes Foothill is super friendly. They all had a smile on their face and willingness to help provide service. Mr. Isaac Lam was genuinely helpful throughout the process with a best service price, updated status on my vehicle, and also walked me over to get a loan a car. They even got...
Google Review
- November 18, 2023
Everyone at Mercedes Foothill is super friendly. They all had a smile on their face and willingness to help provide service. Mr. Isaac Lam was genuinely helpful throughout the process with a best service price, updated status on my vehicle, and also walked me over to get a loan a car. They even got...
Response from the owner Replied: Lien, We appreciate you taking the time to walk us through your recent service visit! Isaac is truly an asset on our team here in Foothill Ranch and we're glad to know that he helped you so much throughout the service process. We will make sure he sees your review. Happy driving!
Google Review
- November 17, 2023
Friendly, high quality service
Response from the owner Replied: Thank you for taking the time to let us know, Nan! We're glad to hear that our Foothill Ranch team provided you with such friendly and high-quality service. See you next time!
Google Review
- November 17, 2023
Great service. Friendly staff.
Response from the owner Replied: This is what we love to hear, Bruce! Thank you for choosing Mercedes-Benz of Foothill Ranch. We will be here for you whenever you need us next!
Google Review
- November 17, 2023
Response from the owner Replied: Thank you for taking the time to rate your visit, Dale! If there’s anything we could have done to improve your experience, please don't hesitate to reach out!
Google Review
- November 15, 2023
Daniel choo was very courteous and helpful. He was thorough and honest and super nice. drop off was easy. Gettimg rental car was easy and car was ready in a timely manner. Thank you!
Response from the owner Replied: Isn't Daniel wonderful, Gwen? Thank you for taking the time to acknowledge his great work. We are glad to know that he was so courteous and helpful throughout your visit. We look forward to your next service appointment!
Google Review
- November 15, 2023
Response from the owner Replied: We appreciate your support and business, Rebel. Please let us know if there is anything else we can do for you!
Edmunds.com - Sales Review
- November 15, 2023
Yesterday morning my wife and I visited the MBZ of Foothill Ranch with zero expectations, we were surprised to encounter unbelievable service from folks that we never met before, such as Aaron Chen our salesman, Mossy Kashani the Sales Manager, and their entire staff. They simply listened to our...
Google Review
- November 14, 2023
Response from the owner Replied: TW, Thank you for the 5-stars and for choosing Mercedes-Benz of Foothill Ranch! See you next time.
Cars.com Review
- November 14, 2023
Excellent! Ask for salesperson Albert Munoz. Knows his stuff! Very responsive to client needs and questions! Very very happy with new Mercedes B electric!m
Cars.com Review
- November 14, 2023
Totally excellent on purchase of my MB electric SUV this weekend! Ask for Sales Agent, Albert Munoz … knows his stuff, has great inventory, honest and the best … a great find! Terrific dealership ! New, clean, and very nice with informed, customer centered, leadership! Worth the drive inland for...
Cars.com Review
- November 12, 2023
Bought 2024 AMG GLE 53. Ashton and Katie were great . Other OC dealers tried to match their price but could not. Very professional and honest
Cars.com Review
- November 12, 2023
I was pleased and pleasant experience with Glen Pon manager. It was smooth and fast processed, except financial advisor’s unprofessional manner and inexperience workmanship.
Google Review
- November 11, 2023
I recently took my car to the Mercedes-Benz service department and was thoroughly impressed with the outstanding level of service I received. A special shoutout to Michael from the service team who went above and beyond to ensure everything was taken care of meticulously. His professionalism,...
Response from the owner Replied: Matthew, Thank you for taking the time to walk us through your recent experience with our service department here in Foothill Ranch! We are truly lucky to have amazing people like Michael on our team and we're happy to know that he went above and beyond for you. We appreciate your recommendation and look forward to serving you again in the future. Happy driving!
DealerRater Review
- November 10, 2023
Michael B was amazing in his service and professionalism in the Service area. He spoke to the Mercedes brand.
Google Review
- November 10, 2023
Great communication and updates regarding my car issue
Response from the owner Replied: So glad that our team was able to provide you with great communication and regular updates, Abdo! Please let us know if there are any Mercedes-Benz needs that we can lend a hand with in the future.
Google Review
- November 10, 2023
Response from the owner Replied: We're thrilled to see that your experience was a positive one, CG. Please let us know if there is anything else we can assist with!
Google Review
- November 10, 2023
I just relocated from Minnesota, the service was great the service manager will knock you socks off. This is my new Mercedes dealer from here on end!!
Response from the owner Replied: Johnny & Sheila, Welcome to California! We're thrilled to know that our Service Manager and the rest of our team here in Foothill Ranch provided you with great service. We look forward to your next visit!
Google Review
- November 10, 2023
The very professional.And took care of me well.
Response from the owner Replied: It's wonderful to hear that we took such great care of you, James! We appreciate you taking the time to leave us a review and look forward to working with you again in the future.
Cars.com Review
- November 09, 2023
Car sale representative, Max, is very knowledgeable about all new gadgets of the new car we purchased. He patiently go over the details of each and making sure we master it. He is a cool young man with very good attitude. I recommended Max to anyone who is in the market for Mercedes.
DealerRater Review
- November 09, 2023
A little pricey but my advisor (Henry) more than makes up for that with his excellent customer service and knowledge of the Mercedes product!!
Yelp Review
- November 09, 2023
I just came home with my new GLS 450. I am very happy and satisfied with my salesperson Albert Munoz. He was professional, didn't pressure me and was very willing to meet my unusual demands. I also traded in my old car and they were more than willing to make the numbers work on both ends to make...
Kekoa D. Replied: Joseph,Congratulations on your new GLS! We hope you are absolutely loving it so far. We appreciate you taking the time to acknowledge Albert's amazing work as he is truly an all-star on our team here in Foothill Ranch. We will make sure he sees your kind words! If any questions come up as your become accustomed to your new Mercedes-Benz, please do not hesitate to contact us.
Google Review
- November 09, 2023
Good service
Response from the owner Replied: We're happy to know that our team provided you with such good service, Shin. Please let us know if there are any Mercedes-Benz sales, service, or parts needs that we can lend a hand with in the future!
Google Review
- November 08, 2023
Response from the owner Replied: We appreciate the positive rating, Govind. Thank you for choosing Mercedes-Benz of Foothill Ranch!
Google Review
- November 06, 2023
Response from the owner Replied: Thank you for the 5-star rating, Reynaldo! Our team will be here for you in Foothill Ranch whenever you need us next. Happy driving!
Cars.com Review
- November 06, 2023
Sean Roslon Is professional and provide great service to our car leasing process. Respond in a timely manner and offer a reasonable price that we both agreed. Highly recommended.
Google Review
- November 05, 2023
Response from the owner Replied: We appreciate the 5-star rating, Yumei. It was such a pleasure serving you. See you next time!
Google Review
- November 04, 2023
Response from the owner Replied: Thank you for taking the time to update your review, Maha! We're thrilled to know that Isaac and the rest of our team here in Foothill Ranch went above and beyond for you. We look forward to seeing you again at your next visit!
DealerRater Review
- November 04, 2023
Issac was great, he is very knowledgeable and delivered the car at the time as promised
Google Review
- November 03, 2023
Prompt service
Response from the owner Replied: It's great that we were able to complete your service so promptly! Thank you for choosing Mercedes-Benz of Foothill Ranch.
DealerRater Review
- November 03, 2023
Mike was so helpful he expedited the work that needed to be done on my car. He always handles me with very professional communication and always treats me as his priority no matter how big or small the job I appreciate his smile and his joyful personality and his expertise in this field is Customer...
Google Review
- November 02, 2023
Very professional and nice remind
Response from the owner Replied: This is what we love to hear, TianHui! Thank you for choosing Mercedes-Benz of Foothill Ranch and please let us know if there is anything we can assist you with in the future.
Google Review
- November 02, 2023
Response from the owner Replied: We appreciate your support and business, Jennifer. Please let us know if there is anything else we can do for you!
Google Review
- November 01, 2023
Thanks!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch, Reza! It's always a pleasure to get to work with amazing customers like you.
Google Review
- October 31, 2023
Great service when I needed help - flat tire phone service; tow truck service with Blair’s and driver Ahmad is efficient and helpful; great customer support with Isaac. Thank you
Response from the owner Replied: We appreciate you taking the time to walk us through your recent experience working with our service department, Nata! We're so glad that we were able to step in and get you back on the road quickly and safely.
Google Review
- October 31, 2023
Response from the owner Replied: Thank you for the positive rating, G. We appreciate you taking the time to leave us a review!
Google Review
- October 30, 2023
Response from the owner Replied: We appreciate the positive rating! Please let us know if there are any Mercedes-Benz sales, service, or parts needs that we can lend a hand with in the future.
Google Review
- October 30, 2023
The service was wonderful ,Mike so nice and understanding I appreciate his help.
Response from the owner Replied: Thank you for taking the time to call out Mike's great work! We are truly lucky to have him on our team here in Foothill Ranch and will make sure he sees your kind words.
Google Review
- October 30, 2023
Response from the owner Replied: We appreciate the 5-star rating, Pinku. Thank you for choosing Mercedes-Benz of Foothill Ranch!
DealerRater Review
- October 30, 2023
Excellent service with detailed follow-up on maintenance issues. Their database tracks the history of maintenance for the life of my Mercedes. Reliable and friendly service.
Google Review
- October 28, 2023
The customer service attitude is very good and the maintenance speed is very fast. I am very satisfied👍客服态度很好，保养速度很快，非常满意👍
Response from the owner Replied: Maggie, Thank you for taking the time to share your great experience with us! We're so happy to know that you're satisfied with our customer service and the speed of our maintenance. We hope to serve you again!
Yelp Review
- October 27, 2023
Perfect sale service from Aaron Chen! He explained the difference between models and gave us good suggestion to make a trade in deal. We are happy to have his services.
Kekoa D. Replied: James, We're thrilled to hear about your positive experience working with Aaron! It's wonderful to know that he was able to provide you with valuable insights on the different models and help with your trade-in deal. Thank you for choosing us!
Google Review
- October 26, 2023
Response from the owner Replied: Tahereh, Your 5-star rating is greatly appreciated! Our team is here for you anytime.
Google Review
- October 26, 2023
Alek and team took great care to make sure our service experience was exemplary.
Response from the owner Replied: Eric, Thank you for the lovely review! We're thrilled to hear about your positive experience with our service team. We look forward to serving you again in the future!
Google Review
- October 25, 2023
Loved working with Allec. Friendly, professional, and knowledgeable! Thank you!! Couldn’t ask for better service.
Response from the owner Replied: Isn't Allec the best? We're so lucky to have him on the team! We'll be sure to pass along your kind words to him. If any automotive needs arise in the future, we're here to help. Thank you, Meghan!
Google Review
- October 25, 2023
Response from the owner Replied: James, Your 5-star rating made our day! Thank you for choosing Mercedes-Benz of Foothill Ranch. See you next time!
Google Review
- October 24, 2023
Very pleasant and trouble free. Highly recommended.
Response from the owner Replied: Thank you for the wonderful review! We're delighted to hear that your experience with us was pleasant and trouble-free. Your recommendation means a lot to us. We hope to see you again soon!
Cars.com Review
- October 24, 2023
Kevin was amazing! He was clear about what was happening every step of the way, and made the entire experience quite enjoyable from start to finish!
Edmunds.com - Sales Review
- October 23, 2023
Kevin was amazing! He was clear about what was happening every step of the way, and made the entire experience quite enjoyable from start to finish!
Yelp Review
- October 23, 2023
I purchased a vehicle from this location and Ashton was our sales consultant. He not only was friendly and approachable but also professional and truly cared about our overall experience at the dealership. He went above and beyond to ensure we were satisfied with every detail. We were treated with...
Kekoa D. Replied: Dania, It's great to hear that Ashton provided you with a friendly and professional experience during your vehicle purchase. We'll be sure to share your kind words with him. Thank you so much for recommending him and the rest of our team. We look forward to serving you again!
Google Review
- October 22, 2023
Response from the owner Replied: Elizabeth, Your 5-star rating is truly appreciated. Our team is always happy to help you out and we hope to serve you again!
Yelp Review
- October 22, 2023
Aston and Max were extremely knowledgeable on this vehicle and they took the time to demonstrate all of the features for me. Between the two of them they made this buying experience so enjoyable and easy! This dealership was the best, all of the staff was friendly and helpful through the entire...
Kekoa D. Replied: Deborah, This is what we love to hear! It's wonderful to know that you had an exceptional experience at our dealership, especially with Ashton and Max. We're thrilled they went above and beyond to make your car buying experience enjoyable and easy. Our team aims to provide the best service and ensure that you leave feeling like part of the Mercedes family. Thank you for your time!
Google Review
- October 21, 2023
Response from the owner Replied: Genevieve, Your 5-star rating means a lot to our team! Thank you for being a valued customer. Please let us know if we can help you with any automotive needs in the future!
Yelp Review
- October 21, 2023
I've leased four Mercedes through this dealership and am impressed with the level of service provided compared to other Mercedes dealers in the region. Max Watkins assisted me this time and he was professional, courteous, and respectful. Thank you for making this easy!
Kekoa D. Replied: We're honored that you've chosen Mercedes-Benz of Foothill Ranch for your leasing needs, Dave! Max is committed to providing you with the professional and respectful service you deserve. Thank you for your continued support and we look forward to serving you with the same level of excellence in the future!
Edmunds.com - Sales Review
- October 21, 2023
I’ve leased four Mercedes through this dealership and am impressed with the level of service provided compared to other Mercedes dealers in the region. Max Watkins assisted me this time and he was professional, courteous, and respectful. Thank you for making this easy!
Google Review
- October 20, 2023
Response from the owner Replied: Ji, Your 5-star review brightened our day! Your positive feedback is truly appreciated. We hope to see you again!
Google Review
- October 20, 2023
Loaner car arrangement helps a lot. Maintenance process is transparent and easy to communicate.
Response from the owner Replied: We're so glad to hear that you found our loaner car arrangement helpful, Ray! Thank you for sharing your positive experience with our team. If any concerns come up in the meantime, please don't hesitate to reach out!
Google Review
- October 20, 2023
Response from the owner Replied: This is what we love to see! Thank you for the 5-star rating. Our team is here for you anytime!
Google Review
- October 19, 2023
very good service！
Response from the owner Replied: Alex, Thank you for the kind words! We're thrilled to hear that you had a great experience with our service at Mercedes-Benz of Foothill Ranch. See you next time!
Google Review
- October 18, 2023
Response from the owner Replied: Luca, Thank you so much for taking the time to rate your experience with us! We look forward to serving you in the future.
Google Review
- October 18, 2023
Response from the owner Replied: Blessme, We're delighted to see your 5-star rating! Thank you for choosing Mercedes-Benz of Foothill Ranch. See you next time!
DealerRater Review
- October 18, 2023
Daniel Choi is amazing! He listened to my concerns. Customer Service was 💯 today! I appreciate the efforts and they washed my car!!
Google Review
- October 17, 2023
Dont bring your car here for repair. Terrible job and waste your time
Response from the owner Replied: Charles, We're truly sorry to hear this was your experience with our team. If you'd be willing to discuss this further, please reach out to Keoka at kekoa.dapitan@mbfoothill.com at your convenience. Thank you for bringing this to our attention.
Yelp Review
- October 17, 2023
I recently purchased a GLE from Albert Munoz at Foothill Ranch Mercedes, and I'm thrilled with the experience. Albert's knowledge, kindness, and thoughtful service made the process smooth and enjoyable. He truly went above and beyond to ensure I got the perfect vehicle. If you're looking for a...
Kekoa D. Replied: This is what we love to hear, Sean! It's great to know that Albert went above and beyond to help you find the perfect vehicle. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new GLE!
Google Review
- October 15, 2023
Response from the owner Replied: Thank you for the 5-star rating! We're thrilled to see that you had a great experience with us. See you again soon!
Cars.com Review
- October 15, 2023
Great place to buy a car. Very friendly and accommodating. My highest recommendation. Max and Kekoa are the best to deal with, very nice people.
Google Review
- October 14, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Foothill Ranch, Jeanie! Our team was so happy to see the great rating. We look forward to serving you again in the future!
Google Review
- October 13, 2023
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Quan! We appreciate your feedback and for choosing Mercedes-Benz of Foothill Ranch. Our team is always happy to help you out and we hope to serve you again!
Google Review
- October 13, 2023
Very good customer service
Response from the owner Replied: Felipe, Thank you for the lovely review! We're pleased to know you had a great experience with us. Happy driving!
Google Review
- October 12, 2023
Professional service
Response from the owner Replied: Joe, We're so glad you enjoyed our professional service. Your 5-star review means a lot to our team. Thank you and we hope to see you again soon!
Google Review
- October 12, 2023
Response from the owner Replied: Mohammad, Your satisfaction is our priority and we're delighted to receive your 5-star rating. We look forward to serving you again!
Google Review
- October 11, 2023
Henry was great , worked out things with us very well , kept us informed of the process. Happy with his service ! This stars is just for his service , since I did not see it in any other ones there.
Response from the owner Replied: Our team is thrilled to hear you had a positive experience working with Henry! We'll be sure to pass along your kind words to him. If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing Mercedes-Benz of Foothill Ranch and we hope to see you soon!
Google Review
- October 10, 2023
Response from the owner Replied: Thank you for taking the time to rate us with 5 stars, Cindy! Our team is here for you anytime. See you next time!
Google Review
- October 10, 2023
Response from the owner Replied: Alaa, We're truly sorry to see your one-star rating. If you would be willing to share more details and discuss further, please reach out to Kekoa at kekoa.dapitan@mbfoothill.com. Your satisfaction is important to us, and we're here to assist you in any way we can. Thank you for your feedback.
Yelp Review
- October 10, 2023
I don't have much experience with the sales side of this dealership but I very happy with the service department and the service I've received here over the years. Unlike many other dealerships I've dealt with, the service advisors here are always professional and explain everything to me without...
Kekoa D. Replied: Our team is so happy to hear about your positive experience with our service department, Elizabeth! We're glad to know that our service advisors have consistently provided you with professional assistance. Your recommendation is greatly appreciated, and we're here to continue delivering excellent service. Thank you for your ongoing support!
Google Review
- October 09, 2023
Response from the owner Replied: Thank you for 5-stars! We appreciate you taking the time to rate your experience at Mercedes-Benz of Foothill Ranch. Please let us know if we can help you with any automotive needs in the future!
Yelp Review
- October 09, 2023
i am very satisfied with the purchase of vehicle, my sales representative Katie Kieu was very polite , professional and kind. She made our car buyi experience very promt and easy ,worry free, as she knew everything about the car we were purchasing The dealer was a very friendly environment. Every...
Kekoa D. Replied: Jorge, We are delighted to hear about your great experience with the purchase of your vehicle! It's wonderful to know that Katie provided you with a worry-free, easy car-buying experience. Thank you for choosing us, and we'll be sure to share your kind words with Katie and the rest of the team. Enjoy your new vehicle!
Cars.com Review
- October 08, 2023
Aaron Chen is the man. Professional, friendly, knowledgeable, not pushy, flexible and accommodating on everything, except the superior quality of the products he sales and his outstanding customer service. I told him what I needed and he superceded my expectations.
Google Review
- October 08, 2023
Response from the owner Replied: Thank you for the 5-star rating, Mark! Our team is here for you anytime. See you next time!
Google Review
- October 07, 2023
Response from the owner Replied: Thank you for the 5-star review, Frank! Our team will be here for you in Foothill Ranch whenever you need us next.
Google Review
- October 07, 2023
Great job!
Response from the owner Replied: Yan, We're thrilled you had a positive experience with us. It was a pleasure serving you. We hope to see you again soon!
Google Review
- October 07, 2023
Daniel Choo provided exceptional customer service and was very helpful!
Response from the owner Replied: Cameron, Thank you for the lovely review! We are so happy to hear that Daniel provided exceptional customer service. Please let us know if we can help you with any automotive needs in the future!
Google Review
- October 06, 2023
I had an amazing experience servicing my car at this dealership. Daniel Choo provided an exceptional service , he was amazing, professional and made my experience a great one. Definitely recommend going to this dealership for car servicing.
Response from the owner Replied: Amy, We truly value your positive review and recommendation! Our team is so happy to hear about your exceptional service experience with Daniel. We look forward to providing top-notch service for you and your car in the future!
Yelp Review
- October 06, 2023
I would rather go to the dentist than negotiate the purchase price of a car at a dealership. Ashton said he would make it an easy process, and he did! This was a positive experience.
Google Review
- October 05, 2023
Response from the owner Replied: Dave, Thank you for the great rating and for choosing Mercedes-Benz of Foothill Ranch! Our team looks forward to serving you again in the future.
Google Review
- October 05, 2023
Daniel Choo was wonderful! Courteous, knowledgeable & friendly. The perfect combination! Best experience ever.
Response from the owner Replied: Our team is so happy to know that Daniel was able to provide you with outstanding customer service. Thank you for being a valued customer, John!
Google Review
- October 05, 2023
Response from the owner Replied: We appreciate the positive rating, Lisa. Please let us know if there are any Mercedes-Benz sales, service, or parts needs that we can lend a hand with in the future!
Google Review
- October 05, 2023
I got my E300 service here and staff were very nice. Henry was very patient and walked through every detail with me regarding the service. He also made recommendations on what needs to be done and what issues are not urgent instead of talking me into spending more. I also had some issues regarding...
Response from the owner Replied: Angela, Our team truly appreciates your kind words! We're delighted to hear about your exceptional experience with Henry and our service team. We look forward to seeing you again for your next service appointment!
Google Review
- October 05, 2023
Response from the owner Replied: Hi Michael, Thank you for taking the time to leave us a 5-star rating! Our team is always happy to help you out and we hope to serve you again.
Google Review
- October 05, 2023
Response from the owner Replied: Thank you for the positive rating, Eungyung! We hope to see you again!
Google Review
- October 05, 2023
The customer service I received from Mercedes of Foothill Ranch was exceptional. They went above and beyond to make the purchasing process smooth and enjoyable.Overall, my Mercedes-Benz has exceeded my expectations in every way. It's a perfect blend of performance, luxury, and safety, and I can't...
Response from the owner Replied: Farshid, We love getting reviews like this! It's great to hear that your experience with our team was exceptional and your vehicle exceeded your expectations. Thank you for choosing Mercedes-Benz of Foothill Ranch. Happy driving!
Google Review
- October 05, 2023
Daniel was very helpful & professional.It was a pleasure working with him. You need more people like him in your organization.Tanya M
Response from the owner Replied: Hi Tanya, Thank you for taking the time to share your positive experience working with Daniel! We look forward to working with you again in the future. If any concerns come up in the meantime, please don't hesitate to reach out!
Cars.com Review
- October 04, 2023
the customer service I received from Mercedes Benz of Foothill Ranch was exceptional. They went above and beyond to make the purchasing process smooth and enjoyable. Overall, my Mercedes-Benz has exceeded my expectations in every way. It's a perfect blend of performance, luxury, and safety, and I...
Yelp Review
- October 04, 2023
We recently purchased a Mercedes Benz GLC 300 from the Mercedes Benz Foothill Ranch and interacted with salesperson Drew Jencks during the process. The whole buying process was smooth, and Drew was knowledgeable and provided answers to our questions. He also took extra efforts and came back to the...
Kekoa D. Replied: Mike, Thank you for sharing your positive experience with us! We're delighted to hear that Drew went above and beyond to assist you, even on a Saturday. We'll be sure to pass along your kind words to him. Enjoy your new GLC 300!
Google Review
- October 02, 2023
Drew and Anthony were extremely helpful. One of the best buying experiences I have ever had. Thank you both.I also want to thank Kay for being so attentive and sweet at the front desk. Thank you
Response from the owner Replied: This is what we love to hear, Carlos! Thank you so much for taking the time to share your wonderful experience with Drew and Anthony. We're thrilled to hear that they both provided you with excellent service during your vehicle purchase. Additionally, we greatly appreciate your recognition of Kay's attentive service at the front desk. Our team looks forward to serving you in the future!
DealerRater Review
- October 02, 2023
Henry Eiring, our service writer at Mercedes Benz of Foothill Ranch, CA, is always very pleasant, honest and professional. He explains all service needs in an understandable manner. I highly recommend you ask for him to assist you.
Google Review
- October 01, 2023
Great service
Response from the owner Replied: Hi Nalin, Thank you for choosing Mercedes-Benz of Foothill Ranch! We greatly appreciate you taking the time to leave us a positive review and hope to see you again!
Google Review
- September 30, 2023
Response from the owner Replied: Thank you for the 5-star review! If you have any automotive needs or questions in the future, don't hesitate to reach out.
Google Review
- September 29, 2023
Personal and professional Service!
Response from the owner Replied: Thank you for the lovely review, Mr. V! Our top priority is providing personal and professional service, and we're so glad to have met your expectations. See you next time!
Google Review
- September 29, 2023
Daniel is very knowledgeable with all my questions and concerns. Overall I enjoyed working with him
Response from the owner Replied: Jing, We love getting reviews like this! It's great to know that Daniel provided you with knowledgeable service. We'll be sure to pass along your kind words to him. Our team looks forward to serving you again in the future!
Google Review
- September 29, 2023
Response from the owner Replied: Marv, Thank you for taking the time to leave us a 5-star rating! Our team is here to continue delivering top-notch service whenever you need it. See you soon!
Google Review
- September 28, 2023
Response from the owner Replied: Hi Arvinder, Thank you for taking the time to rate your experience with us! Your support means so much. Let us know if we can help you with any automotive needs in the future!
Google Review
- September 28, 2023
I don't usually do rating, but waiting for more than 3 months to still not get something I paid for is finally wearing down my patience. I bought my car here 3 months ago and the service was great then; however, it appears the service is great only when you are buying a car . . . My car was missing...
Response from the owner Replied: Tommy, We apologize for the inconvenience you've experienced at Mercedes-Benz of Foothill Ranch. Our team appreciates your patience as we work to resolve these issues. If you would be willing to share more details about your experience and discuss further, please reach out to Kekoa at kekoa.dapitan@mbfoothill.com. Thank you for your feedback and for bringing this to our attention.
Google Review
- September 27, 2023
Response from the owner Replied: Thank you for the 5-star rating, Zainab! Our team will be here for you in Foothill Ranch whenever you need us next.
DealerRater Review
- September 27, 2023
Very professional, customer-friendly staff. The problem was resolved and other problems found during inspection were addressed. Great surroundings also.
Google Review
- September 27, 2023
Excellent service Isaac, very professional
Response from the owner Replied: Graciela, Thank you so much for the 5-star review! We're so glad that Isaac provided such a positive service experience for you. We look forward to your next visit!
Google Review
- September 26, 2023
Outstanding customer service with Isaac. He was very helpful and knowledgeable. I love this dealership and location.
Response from the owner Replied: Isn't Isaac the best? We're so happy to know that he was able to provide you with outstanding customer service. Thank you for being a valued customer, Janet!
Google Review
- September 23, 2023
I bought my car when the lease was up. I have been considering switching to a different brand of vehicle but my service advisor Henry is so honest and personable that I can’t switch just yet! My GLE 350 is fabulous and Henry makes sure I am driving a safe vehicle. Thank you Henry!
Response from the owner Replied: Hi Sari, we're super happy Henry could help you upgrade to your GLE 350! Please let us know if there's anything else we can do to help and have a wonderful day!
Google Review
- September 23, 2023
Response from the owner Replied: Thank you for the 5-stars Feihua!
DealerRater Review
- September 23, 2023
Henry is always very attentive to my vehicle’s needs. He is also accommodating to my schedule.
Google Review
- September 21, 2023
So slow every process for the not enough employee
Google Review
- September 21, 2023
i don’t know English. they are very good service and use translator help me go through the process.
Response from the owner Replied: Thank you for your kind words! We're very happy we could help. Please let us know if there's anything else we can help with!
Google Review
- September 21, 2023
Brought my car due to an oil leak and was assigned to Henry. I appreciate the efficiency in taking my service request by Henry and for Adam in quickly arranging for my loaner. The delivery of my car's diagnosis was through a video...and so was the service approval. I am glad that MB Foothill...
Response from the owner Replied: Hi Maya, we're happy Henry and Adam could take good care of you! Please let us know if we can help you further and we look forward to seeing you again!
Google Review
- September 21, 2023
They ruined my day.What a disgrace!!!When making an appointment, I stated that I would definitely need a car due to the intensity of work, and that's how I booked my appointment. But after I delivered my vehicle to the service, I encountered nonsense such as they did not have a vehicle for me and...
Google Review
- September 20, 2023
Response from the owner Replied: Thanks for the 5-star review Cheyanne!
Yelp Review
- September 20, 2023
I thoroughly enjoyed my interactions with each department during my visit...so much so that I bought a new Mercedes electric SUV without visiting another dealership. Glen Pon, my sales contact, was responsive, engaging, knowledgeable, helpful, and not pushy. Isaac from service and David from the...
Kekoa D. Replied: Catherine, Thank you so much for the positive review! It's great to know that our team provided you with such excellent service throughout your car-buying journey. Glenn, Isaac, David, Ken, and Antony all appreciate your kind words. Your recommendation means the world to us. Enjoy your new Mercedes-Benz!
Google Review
- September 19, 2023
I had an exceptional experience with the Mercedes Benz Foothill ranch service I received. From the moment I arrived at the dealership, I was greeted with professionalism and courtesy. The staff went above and beyond to ensure that my service needs were met promptly.Furthermore, the waiting area was...
Response from the owner Replied: Imran, we love to hear this! Thanks for taking the time to leave a detailed review of your experience, it means a lot to our team! Please let us know if there's anything at all we can help with.
Google Review
- September 18, 2023
Recently leased a car from Foothill Ranch Mercedes Benz.Communications with Albert Munoz, Hoorad Farjamfar and Sales manager Mossy Kashani went fantastic. The entire transaction indeed was easy and smooth from returning my previous lease and transitioning into a new lease. No hidden charges! they...
Response from the owner Replied: Peace, this is so kind, thank you! We're really happy Albert, Hoorad, and Mossy could help you with your seamless lease transition. If there's anything else at all we can help with please let us know!
Google Review
- September 18, 2023
Response from the owner Replied: Thanks for the 5-stars Chenwei!
Google Review
- September 18, 2023
Response from the owner Replied: Thanks Raju!
Google Review
- September 18, 2023
Excellent service, very informative, and exceptionally caring people.
Response from the owner Replied: Thanks Phuong, this means a lot to us! Have a wonderful day!
Yelp Review
- September 18, 2023
Recently leased a car from Foothill Ranch Mercedes Benz.Communications with Albert Munoz, Hoorad Farjamfar and Sales manager Mossy Kashani went fantastic. The entire transaction indeed was easy and smooth from returning my previous lease and transitioning into a new lease. No hidden charges! they...
Kekoa D. Replied: Hi Raha, Our team is absolutely delighted that you had such a fantastic experience leasing a car from us! Your satisfaction is our ultimate goal, and we're pleased to have delivered on professionalism. We look forward to working with you again in the future. If any concerns come up in the meantime, please don't hesitate to reach out!
Cars.com Review
- September 18, 2023
We had an amazing experience at Mercedes Benz with Hoorad. He was very pleasant to work with as he helped us view multiple options before selecting our perfect car, the CLA 250. Without his help and professional experience we would not have been as satisfied as we are right now. Pouya
Google Review
- September 17, 2023
I must say that my experience was exceptional. From the moment I walked into the dealership, I was greeted with a warm and friendly atmosphere.Hoorad Farjamfar was incredibly knowledgeable and helpful throughout the entire process. He took the time to understand my needs and preferences, and were...
Response from the owner Replied: Neda, this is wonderful, your kind words have made our day! Hoorad, and the entire team appreciates your kind words tremendously. Please let us know if there's anything else we can help with!
DealerRater Review
- September 17, 2023
Mike Barbee is the best service writer I’ve ever worked with. He has generously invested the time needed to get to know me and my maintenance preferences.
Google Review
- September 15, 2023
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- September 15, 2023
Great and service from Art. Thank you so much.
Response from the owner Replied: Thanks for the kind words Amelia!
Google Review
- September 15, 2023
I made the appointment to service my car and somehow I have the appointment date wrong. Daniel is very nice and said there is no issues and he can help. He is very professional and explained the service in detail. Thanks!
Response from the owner Replied: We're so happy Daniel and the whole team could help sort through the appointment issues. Please let us know if there's anything else we can help with!
Yelp Review
- September 15, 2023
Thank you Aaron and Luowei for the amazing service! We will definitely be returning again to purchase another vehicle in December! Thanks again Foothill Ranch for the quality service!
Google Review
- September 14, 2023
Response from the owner Replied: Thanks Sam!
Google Review
- September 14, 2023
Always excellent service at MBFR.
Response from the owner Replied: Hi James, we appreciate you, thanks for taking the time to leave us a review!
Google Review
- September 14, 2023
All good. Mike Barbee is the best!
Response from the owner Replied: Hi Richard, we're glad Mike and the whole team could give you a 5-star experience, thanks for taking the time to leave a review!
Google Review
- September 12, 2023
Great, friendly service!
Response from the owner Replied: Thanks for the kind words Toddrick!
Google Review
- September 12, 2023
The service department staff are very helpful, courteous, prompt, and professional! Henry, is very patient, helpful and took his time to explain my car service needs and answered all my questions kindly and professionally!
Response from the owner Replied: Amal, thank you for the kind words! We're thrilled our service team could help you with your 5-star experience. Please let us know if there's anything else we can help with!
Google Review
- September 12, 2023
Response from the owner Replied: Hi Ning, thanks for the kind review!
Google Review
- September 12, 2023
Response from the owner Replied: Thanks for taking the time to leave a review Inna!
Google Review
- September 10, 2023
had a great experience with daniel choo very professional and took the time to explain things i didn’t understand
Response from the owner Replied: Thanks for taking the time to leave us a review about your experience with Daniel and the rest of the team. Have a wonderful day Anthony!
Google Review
- September 10, 2023
Service department was top notch!
Response from the owner Replied: Thanks Scott, we appreciate the 5-stars!
Google Review
- September 10, 2023
Windshield wiper changed but broke off when I accidentally activated the wiper first time after the change.
Google Review
- September 09, 2023
Response from the owner Replied: Thanks for the 5-star review Sharon!
Google Review
- September 08, 2023
Dan was awesome. Got me in and out of the dealership in no time.
Response from the owner Replied: Hi Ray, thank you for the kind words! We're very happy Dan and the rest of the team could get you back on the road quickly.
Google Review
- September 08, 2023
Excellent service and very professional. Took care of all my needs and first class service! Daniel Choo was amazing!
Response from the owner Replied: Thanks for the kind words Lisa! Daniel and the rest of the team thanks you tremendously. Have a wonderful day and see you next time!
Google Review
- September 08, 2023
Everyone there as always very kind and courteous and professional.
Response from the owner Replied: Hi Steve, thanks for the positive words, it means a lot to our team!
Google Review
- September 07, 2023
Response from the owner Replied: Thanks for taking the time to leave a review Valeria!
DealerRater Review
- September 06, 2023
Great service, great people, always a pleasure to come back to MB Foothill. Always come here for service or car related
Google Review
- September 05, 2023
Response from the owner Replied: We appreciate you going out of your way to leave a review Bill!
Google Review
- September 05, 2023
Response from the owner Replied: Thanks for the 5-stars Hoorad!
Google Review
- September 04, 2023
Response from the owner Replied: Thanks James!
Google Review
- September 03, 2023
Always the best service in South County. A+
Response from the owner Replied: Hi Curt, thanks for the A+ review! Please let us know if we can help with anything else.
Yelp Review
- September 03, 2023
I purchased a 2023 GLC 300 4matic from the Foothill Ranch and can honestly say it was one of the easiest car buying experiences I've ever had. Glen, my salesman, had the vehicle ready to look at, went over some fine details, made sure my trade was appraised, talked about different variations of our...
Yelp Review
- September 03, 2023
Drew and Anthony were extremely helpful. One of the best buying experiences I have ever had. Thank you both.I also want to thank Kay for being so attentive and sweet at the front desk. Thank you
Google Review
- September 02, 2023
Response from the owner Replied: Thanks for the 5 stars!
Google Review
- September 02, 2023
Henry is very professional and sensible.
Response from the owner Replied: Hi Sunny, thanks for the kind words! Henry and the rest of the team is very grateful.
Google Review
- September 02, 2023
Response from the owner Replied: Thank you for the 5-star review Adam!
Google Review
- September 02, 2023
Daniel Choo is and Awesome service advisor. He took the time to make sure I understood all the information and ask if I had any questions.I will definitely request Mr Choo again
Response from the owner Replied: April, we appreciate the kind words tremendously! We're so happy Daniel and the rest of the team could help out. Have a wonderful day!
Yelp Review
- September 02, 2023
I purchased my vehicle from MBFR and have consistently had it serviced there. My service advisor is Daniel Choo. What I appreciate about Daniel is that he always treats everyone with respect. I've seen him do this with the other clients, not just me. He even remembered a story I told him six months...
Google Review
- September 01, 2023
Great service!
Edmunds.com - Sales Review
- September 01, 2023
Salespersons Glen and Sean as well as Sales/Finance managers were very helpful. All my questions were answered in a very professional manner. Working with everyone was an absolute pleasure.
Cars.com Review
- September 01, 2023
My sales person Hoorad Farjamfar was very knowledgeable, kind, and professional. I highly recommend this dealership to anyone interested in a Mercedes-Benz! Great flow-up and service after the sale!
Google Review
- August 31, 2023
Google Review
- August 31, 2023
Favorite place for MB, offer the best service. DO NOT go MB Newport Beach, they are coyotes.
Google Review
- August 31, 2023
5 star! Super welcoming staff with a variety of services. Really awesome place. Daniel Choo was my service agent and he was polite, very professional and explained everything. I had received excellent customer service. I appreciate your time.
DealerRater Review
- August 31, 2023
Daniel help me get my car serviced and was very helpful to make sure all my standard services were done and got me fast pricing on things I wanted to do outside of the standard items
DealerRater Review
- August 31, 2023
Always very courteous, efficient, no problem with service personnel! Vehicle is running smoothly. Mike was very helpful!
Google Review
- August 30, 2023
Google Review
- August 30, 2023
Wonderful
DealerRater Review
- August 30, 2023
Excellent service. Daniel was great. On top of it. Went over everything and was proactive
Yelp Review
- August 30, 2023
Just purchased a new GLC300 from this dealership. The experience was exceptional from start-to-finish. I worked with Zane who was professional, knowledgeable and patient throughout the process. Could not be happier with my purchase and the overall experience at this dealership.
Google Review
- August 29, 2023
Excellent service in all areas…particularly my service rep Henry.
Google Review
- August 29, 2023
Edmunds.com - Sales Review
- August 29, 2023
Salesperson Max Watkins and his Sales/Finance managers were idyllic. Wish I would have purchased pervious MBs from Foothill.
Google Review
- August 28, 2023
Google Review
- August 28, 2023
Google Review
- August 28, 2023
Response from the owner Replied: Thanks for the 5-stars Chen!
Google Review
- August 28, 2023
Provided extraordinary service
Response from the owner Replied: This made our day, thanks for taking the time to leave a review Leah!
Google Review
- August 27, 2023
Response from the owner Replied: Thanks for the kind review Sun! We appreciate it.
Google Review
- August 27, 2023
Response from the owner Replied: Thanks for the 5-stars Qiao!
Google Review
- August 27, 2023
Very kind and quick service!
Response from the owner Replied: Hi Allison, thanks for taking the time to leave a review! We're thrilled your service appointment was worthy of 5-stars!
Yelp Review
- August 26, 2023
1/6/2022 - I arrived at the service department without an appointment to have my tire pressure checked because I received a notification. A service advisor got me in right away. He later came back and informed me that I had a nail in one of my tires and I told him I wished to only have air placed in...
Google Review
- August 26, 2023
I want to express my sincere gratitude for Mercedes Benz Foothill branch especially to Mr Hoorad Farjamfar who was very friendly , helpful and knowledgeable. He answered all of my questions and addressed all of my concerns. I appreciate his assistance and patience in finding and purchasing my new...
Response from the owner Replied: Farzaneh, thanks for your detailed review, it means a lot to us! We're thrilled Hoorad, Mossy, and the entire team could make your experience a great one. Please let us know if there's anything else we can help with and have a great day!
Google Review
- August 24, 2023
Response from the owner Replied: Thanks for the 5-star review Lesley!
Google Review
- August 24, 2023
Response from the owner Replied: We appreciate the 5 stars Bakulkumar!
Google Review
- August 24, 2023
Daniel did a great job in explaining the details of the work performed on our vehicle and gave us great cutomer service.
Response from the owner Replied: Hi Dominic, we're thrilled Daniel and the entire team could provide you with top-tier customer service. Thanks for your kind words!
Google Review
- August 24, 2023
Great experience. Daniel Choo was awesome and very professional
Response from the owner Replied: Hi Tom, we love to hear it! Daniel and the entire team is happy to help. See you next time!
Google Review
- August 24, 2023
Art was amazing!Great customer service, great folks!
Response from the owner Replied: Hafsa, thanks for the kind review! We're overjoyed Art and the rest of the team could provide you with a 5-star experience.
Yelp Review
- August 23, 2023
Came into this dealership excited to buy a car for me and my wife got greeted by a VERY RUDE salesmen named DREW seem like he didnt care AT ALL and had very bad attitude towards me and my family didnt seem to want to sell a car.. this dealership DEFINITLY needs to work on there staff specially if...
Yelp Review
- August 23, 2023
Came into this dealership excited to buy a car for me and my wife got greeted by a VERY RUDE salesmen named DREW seem like he didnt care AT ALL and had very bad attitude towards me and my family didnt seem to want to sell a car.. this dealership DEFINITLY needs to work on there staff specially if...
Google Review
- August 21, 2023
Response from the owner Replied: Thanks for the 5-stars Bill!
Google Review
- August 18, 2023
Response from the owner Replied: Thanks for taking time out of your day to leave a review Moustafa!
Google Review
- August 18, 2023
Response from the owner Replied: Hi Taiwen, thank you so much for leaving a review! It means a lot to us.
Google Review
- August 18, 2023
Response from the owner Replied: Thanks for the 5-stars Natalie!
Google Review
- August 18, 2023
Response from the owner Replied: Hi Jianyang, we appreciate you taking the time to leave our team a review. Thank you!
Google Review
- August 18, 2023
Excellent service with fast turn around of repair and routine maintenance services. Thank you for your professional service.
Response from the owner Replied: Hi Christa, super kind words, thank you so much for that! We're thrilled you had such a positive experience with our team. See you next time!
Google Review
- August 18, 2023
Response from the owner Replied: Thanks Tomas! We appreciate the 5-stars!
Google Review
- August 18, 2023
Service was great - henry is always professional and helpful!
Response from the owner Replied: Hi Patrick, your kindness means a lot, thank you!
Google Review
- August 17, 2023
Response from the owner Replied: Thanks for the 5-stars Annie!
Google Review
- August 17, 2023
Our service advisor Daniel Choo was very friendly and professional! Very pleased with the overall experience.
Response from the owner Replied: Hi Yuji, we're so happy Daniel and the entire team could give you a 5-star experience. Have a wonderful day and see you next time!
DealerRater Review
- August 17, 2023
Service at Foothill Ranch has always been a painless and enjoyable experience. My go-to service supervisor is Daniel Choo as he has the ability to walk me through what my car does or doesn't need and quickly puts me at ease by offering solutions for whatever issue is at hand. He is also a very...
Google Review
- August 16, 2023
Art was great to work with through my process. Very friendly and helpful
Response from the owner Replied: Thanks for taking the time to shoutout Art and the entire team Philip! It means a lot to us. Have a great day!
DealerRater Review
- August 16, 2023
Polite, efficient, and helpful. Had the car done even before promised. Was a great experience this time.
Google Review
- August 15, 2023
My service advisor Art was very helpful
Response from the owner Replied: Thanks Jose, we're happy Art could help you with your 5-star experience!
Google Review
- August 15, 2023
Response from the owner Replied: Thanks for taking the time to leave a review Ofelia! We appreciate it and hope to give you a 5-star experience next time in.
Google Review
- August 15, 2023
Service was awesome, my only issue was that no loaner cars were available & the pickup/drop off service didn’t work at all for me. My Service advisor, Henry was excellent!
Google Review
- August 13, 2023
Response from the owner Replied: Thank you for leaving a 5-star review, DeVona! We appreciate the support.
Google Review
- August 13, 2023
Response from the owner Replied: Thanks for the 5-stars Candace!
Google Review
- August 12, 2023
Response from the owner Replied: Tom, thanks for taking the time to leave a review and highlight how well you were treated by Art and the whole team. See you next time!
Google Review
- August 12, 2023
Art is very nice and kind.He answered my questions very inpatient.And he answered my text timely.
Response from the owner Replied: Thanks for the kind words Hong! We're happy Art and the rest of the team could give you a 5-star experience.
Google Review
- August 12, 2023
I worked with Daniel choo.He is very caring and knowledgeable.
Response from the owner Replied: Thanks for the kind words Khoji! Daniel and the rest of the team appreciates it.
Google Review
- August 12, 2023
Great service as usual, Henry Eiring was very professional, cooperative and welcoming.. Adam also was very fast and professional in taking care of the loaner car process.. Thank you Mercedes Benz of Foothill Ranch Team, very professional.
Response from the owner Replied: Thanks for the kind words Mohamed! We're thrilled Henry, Adam, and the rest of the team could help give you a 5-star experience.
Google Review
- August 12, 2023
Response from the owner Replied: Hi Harry, if you would be interested in following up with us about your experience, we would appreciate it! Feedback is always welcome and we're always looking for ways to improve. If you're open to it, please reach out to Kekoa, our service manager, at kekoa.dapitan@mbfoothill.com.
Google Review
- August 12, 2023
My wife and I had a great experience buying our EQS from Foothill ranch Mercedes.Max (sales representative) is very professional and Mossy (manger) went extra miles to help getting the deal closed.Finally, Anthony at finance didn’t push us to buy extra stuff but he suggested the great options that...
Response from the owner Replied: Hi Ben, your kind words made our day! We're super happy Max, Mossy, Anthony, and everyone else could help you find your new EQS. Please let us know if there's anything else we can help with!
Google Review
- August 12, 2023
Everyone is super friendly
Response from the owner Replied: Hi Veronica, thank you so much for your kind words! It means a lot.
Google Review
- August 12, 2023
Response from the owner Replied: Thanks for the 5-stars Tom!
Google Review
- August 12, 2023
Very thorough service by Daniel Choo. He kept me well informed about the status of the repairs and everything was done to my expectations. Very satisfied.
Response from the owner Replied: We're happy we could help you get your car repaired Nick! We appreciate the kind words tremendously.
Google Review
- August 12, 2023
Great works
Response from the owner Replied: Thanks for the 5-stars Yuan!
Google Review
- August 12, 2023
Excellent customer service. Everybody was very attentive to the situation that I was in!
Response from the owner Replied: Thanks for the kind review Ruben!
Yelp Review
- August 12, 2023
I can only say that they had the best customer service, Wellcoming and  they will make you the owner of the car in any condition. Thank you very much for the amazing and strong work of Mercedes team . Specially thank you so much Horad, Mustafa , Mr. Hamid and Anthony, the best team . Good luck
Yelp Review
- August 12, 2023
I can only say that they had the best customer service, Wellcoming and they will make you the owner of the car in any condition. Thank you very much for the amazing and strong work of Mercedes team . Specially thank you so much Horad, Mustafa , Mr. Hamid and Anthony, the best team . Good luck
DealerRater Review
- August 11, 2023
Henry, was very responsive, pleasant and professional. I appreciate his concern and quick action. His explanation of the circumstances was credible and truthful.
Yelp Review
- August 11, 2023
Had a great experience at Mercedes. Drew Jencks was nice and helpful when it came to purchasing my car. Thank you!
DealerRater Review
- August 11, 2023
Great customer service and not too crowded. Appointment was right on time. Poor rental car set up
Yelp Review
- August 08, 2023
If you want your first time buying a Mercedes to be amazing, this is the dealership to contact and Katie is your go to person! I cant express my gratitude enough for the people that work here and their hard work! thank you Mercedes Family :)
Google Review
- August 07, 2023
Daniel Choo is the best service advisor. He is kind, polite and fast. Has very good communication skill.
Response from the owner Replied: Hi Jimahn, thank you for the kind review! It means a lot to Daniel and the rest of the team.
Google Review
- August 07, 2023
Response from the owner Replied: Thanks Allison!
Google Review
- August 07, 2023
Excellent service, Eric, the service associate that helped me, was very pleasant and knowledgeable
Response from the owner Replied: Thanks for the 5-stars Soledad!
Google Review
- August 07, 2023
Great customer service and follow up.
Response from the owner Replied: Thanks for the kind words Ken!
Google Review
- August 05, 2023
Response from the owner Replied: Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- August 05, 2023
I have had a horrible horrible experience dealing with the service dept at this dealership. I was told when I made my appointment the repair would be completed that same day. I requested to wait for the car or get dropped off instead they offered me a loaner car which turned out to be a huge scam on...
Response from the owner Replied: Hi Amirah, we're sorry to hear you had a negative experience with us. We appreciate your feedback and would like a chance to talk with you about what happened. If you're open to it, please reach out to Kekoa, our service manager, at kekoa.dapitan@mbfoothill.com.
Cars.com Review
- August 05, 2023
I have had a horrible horrible horrible experience dealing with Foothills Ranch Mercedes located in Foothills California. They can’t be trusted, unprofessional, scams on their loaner car to rip you off, no integrity, and horrible customer service along with lack of communication. Never ever will I...
Yelp Review
- August 05, 2023
Great team starting from Rose, Kevin, Conrad and others, i will highly recommend Mercedes-Benze Foothill Ranch. Do your home work negotiate and than for for test drive and pick up your car. Do not go any where before doing your homework.
Google Review
- August 04, 2023
Daniel was very helpful during my visit.
Response from the owner Replied: Hi Dariush,We're thrilled Daniel could help you out. Please let us know if you have any questions and have a great day!
Edmunds.com - Sales Review
- August 04, 2023
I recently bought my car out of my lease and the transaction was smooth and seamless. Bobby Choi was a pleasure to work with!
Google Review
- August 04, 2023
If you are looking for a great after sales customer service trust me DO NOT come to here. I purchased a brand new GLC300 at this dealer, and the next day morning the car won't able to drive, showing numerous of errors. After 4 days of checking and maintenance I only drove 3 days then same issues...
Response from the owner Replied: Hi Sherry, we're sorry to hear you had a negative experience with us and would like to have a conversation about what happened. Please contact Kekoa at kekoa.dapitan@mbfoothill.com. We look forward to hearing from you.
Yelp Review
- August 04, 2023
I always work with Frank Moayed at Foothill MBZ. It is a pleasure and efficient experience.
Google Review
- August 04, 2023
A terrible experience!When I purchased my car, I bought Mercedes-Benz's First Class Wheel and Tire Protection Plus, valid for 72 months. Earlier, I got a flat tire due to a nail puncture, which should qualify for replacement. I chose the MB Foothill Ranch store closest to my home for the...
Response from the owner Replied: We regret to learn about your less-than-ideal encounter with our services. Your insights are truly valuable to us, and we'd be grateful for the opportunity to engage in a conversation with you regarding the incident. Should you be willing, we invite you to connect with Kekoa, our dedicated service manager, at kekoa.dapitan@mbfoothill.com.
Cars.com Review
- August 04, 2023
Great dealership, services. As soon as we got there, they provided us bottles of water. And let contract go as our favor. Thank you so much
Google Review
- August 03, 2023
The new service is intuitive, thoughtful, and perfect.
Response from the owner Replied: Thanks for the compliment Lucy!
Google Review
- August 03, 2023
Really good service
Response from the owner Replied: We appreciate that tremendously Wu. Thanks!
Google Review
- August 03, 2023
The service was extremely terrible!!!!!!My car's tire got punctured, and we have the First Class Wheel and Tire Protection Plus plan. We made an appointment with this shop to get the tire replaced, but the person who received us initially refused to accept it without even measuring it, claiming that...
Google Review
- August 03, 2023
Professional, courteous, and kept me informed.
Response from the owner Replied: Thanks for the 5-stars Johnny!
Google Review
- August 03, 2023
My experience was great. Art is very customer service oriented, friendly and knowledgeable. I am a previous customer at Anaheim Hills Mercedes Benz, Art treated me extremely well.
Cars.com Review
- August 02, 2023
Outstanding service! Very happy with my new car again from Mercedes of foothill Ranch. Hoorad Farjamfar was very helpful and knowledgeable in answering all of my questions and great and patience salesman. Very genuine and passionate about his work with his team members. He helped me alot to find me...
Edmunds.com - Sales Review
- August 02, 2023
Very happy with my new car from Mercedes of Foothill Ranch again. Hoorad Farjamfar was very helpful and answered all of my questions and concerns. He took time to listen to my needs that fit my budget and had several quick recommendations. Great and most patient salesman. He was very genuine and...
Google Review
- August 01, 2023
Google Review
- August 01, 2023
very nice
DealerRater Review
- August 01, 2023
Excellent service, Daniel Choo was very helpful to solve my problems. When my car was in service, I got a loaner car to drive, the process was simple and easy returning the car.
Yelp Review
- August 01, 2023
I have to say our experience with Mercedes-Benz of Foothill Ranch was a great one. We had been to 3 different Mercedes Benz dealers with horrible results. We decided to call Foothill Ranch first to see if they had the car I wanted in stock before going in. Sean Roslon was very professional and was...
Yelp Review
- August 01, 2023
I have to say our experience with Mercedes-Benz of Foothill Ranch was a great one. We had been to 3 different Mercedes Benz dealers with horrible results. We decided to call Foothill Ranch first to see if they had the car I wanted in stock before going in. Sean Roslon was very professional and was...
Yelp Review
- July 31, 2023
at this location, everyone was friendly and helpful. I got lucky to work with Frank, Frank is an outstanding person who didno't try to jump the price up or crazy negotiations, I had discussed the same vehicle somewhere else and they were much higher even after negotiating therefore I trusted Frank...
Yelp Review
- July 31, 2023
Katie Kieu was lovely to work with she was very helpful accommodating and very knowledgeable. I enjoyed my experience at foothill ranch and there customer service is unmatched.
Google Review
- July 29, 2023
Response from the owner Replied: Thanks for the 5-star review Howard!
Google Review
- July 28, 2023
Response from the owner Replied: Hi Gordon, thank you for taking the time to leave a review!
Google Review
- July 28, 2023
Response from the owner Replied: We are sorry to hear that you had a negative experience at our dealership, Sunil. If possible, please reach out to Kekoa at kekoa.dapitan@mbfoothill.com with additional notes about your visit to our dealership. We are always looking to improve!
Google Review
- July 28, 2023
Albert was a pleasure to work with. He was very forthcoming and not pushy.
Response from the owner Replied: Hi Marin, we're thrilled Albert and the whole team could help you out. Thank you and have a great day!
Google Review
- July 28, 2023
Kevin was very professional, very informed, very pleasant to work with, he made the transaction easy. Colin was the same. I would definitely purchase another car from them.
Response from the owner Replied: Hi Dede, we're happy Kevin, Colin, and the whole team could help you find your new ride! Please let us know if there's anything else we can help with and have a wonderful day!
DealerRater Review
- July 28, 2023
Ashton was so helpful and got me into my dream car! Knowledgeable, informative and follow up was amazing as well. Thank you
DealerRater Review
- July 28, 2023
My experience having purchased two cars from Mercedes Benz of Foothill Ranch has been nothing short ofvexcellent.
Google Review
- July 26, 2023
Response from the owner Replied: Thanks for the 5-stars Cassie!
Google Review
- July 26, 2023
Mercedes Benz of Foothill Ranch is by far the best dealership with superb customer service. Katie, Isaac, and Daniel provided over-the-top customer service. I regret not having my car serviced here in the past. Also, regret not having purchased my first Mercedes here as well. Appreciate the Foothill...
Response from the owner Replied: Hi Christian, thank you for the extremely kind words. It means a lot to us, and are happy Katie, Isaac, Daniel, and everyone else gave you a 5-star experience. Enjoy your day and see you next time!
Google Review
- July 24, 2023
Nice people. Very helpful and courteous.
Response from the owner Replied: Daniel, we appreciate the kind words! Thanks and have a good day.
Google Review
- July 23, 2023
Working with Max and Mustafa was a pleasure. They made my purchase of my S-class so efficient and simple. I was able to trade in my vehicle and get a new one very quickly. I was very satisfied and this is my favorite Mercedes-Benz location.
Response from the owner Replied: Hi Sarmad, you made our day! Thank you for your kind words. We're thrilled Max and Mustafa helped make your S-class a good time. Please let us know if you have any questions or need anything else from us and have a great day!
Yelp Review
- July 23, 2023
I never thought I would be the type of person that would leave reviews but this experience has been bugging me for the past couple of days. I went in ready to buy a $70,000 to $85,000 car in ALL cash. I thought I knew what I wanted then quickly realized all the cars were marked up 10-30k. I'm not...
Google Review
- July 22, 2023
Response from the owner Replied: Thanks for the 5-star review Gloria!
Google Review
- July 21, 2023
Michael Barbee is an excellent and very friendly advisor.
Response from the owner Replied: Thanks for the kind words Kam! We're happy Michael and the rest of the team could provide a positive experience.
Google Review
- July 20, 2023
Kind advisors and great service
Response from the owner Replied: Thank you for the wonderful review! It means a lot to our team.
Google Review
- July 20, 2023
Very professional, efficient, friendly, and prompt.
Response from the owner Replied: Thanks for the kind words Molina! We're very grateful.
Google Review
- July 20, 2023
My service agent (Daniel Choi) was exemplary.
Response from the owner Replied: Hi Haytham, we're thrilled Daniel could help you with your service! Please let us know if there's anything else we can do for you!
Cars.com Review
- July 20, 2023
Buying my 2023 C Class from Mercedes-Benz of Foothill Ranch was a seamless and stress-free process (it was the 5th vehicle I bought from this dealer). Ashton 'Ash' Shah, the Sales consultant, and Anthony, the Finance Manager, were the epitome of professionalism and understanding. Ash's deep vehicle...
Yelp Review
- July 20, 2023
Having now purchased my fifth car, a 2023 C Class, from Mercedes-Benz of Foothill Ranch, I can confidently attest to the consistent excellence of their service. Ashton 'Ash' Shah, the Sales Consultant, and Anthony, the Finance Manager, make every transaction seamless and stress-free. Their...
Google Review
- July 19, 2023
Response from the owner Replied: Thanks for the 5-star review Ben!
Google Review
- July 19, 2023
Best dealership! Have a really nice experience for buying my first car and everything went really quick and smooth! Special thanks to Glen Pon. He is really nice and professional!
Response from the owner Replied: Thanks for the kind words Michelle! It means a ton to Glen and our entire team. We appreciate you!
Google Review
- July 19, 2023
Response from the owner Replied: Thanks for the 5-star review Maryam!
Edmunds.com - Sales Review
- July 18, 2023
This was the best car buying experience. There was no hassles, quick and fast approval. Zane explained everything clearly and made us feel comfortable with the purchase. I especially appreciated him having the car pulled out for viewing before I arrived for NY appointment.
Cars.com Review
- July 18, 2023
Zane had the car ready for my arrival. He worked quickly and efficiently to get the process started. I was approved within 5 minutes. It was the best experience I have ever had.
Yelp Review
- July 17, 2023
The HIGHEST PRICE in service is ready for you here at Mercedes Benz Foothill Ranch!   With all-out robbery, they should all wear masks.  After being blindsided here with their price, I shopped all other Mercedes Benz dealers in South Orange County.  MBFR was, BY FAR, the highest price!  For the...
Yelp Review
- July 17, 2023
The HIGHEST PRICE in service is ready for you here at Mercedes Benz Foothill Ranch! With all-out robbery, they should all wear masks. After being blindsided here with their price, I shopped all other Mercedes Benz dealers in South Orange County. MBFR was, BY FAR, the highest price! For the...
Google Review
- July 15, 2023
Service absolutely phenomenal:)
Response from the owner Replied: Thanks for the extremely kind words Millie!
Google Review
- July 15, 2023
Response from the owner Replied: Thanks for the 5-star review Jing!
Google Review
- July 14, 2023
Benz of Foothill Ranch is super organized. Easy drop off for service and a thorough, experienced staff.
Response from the owner Replied: Brian, we appreciate you taking the time to write a review! We're thrilled you had such a positive experience with us. Please let u sknow if there's anything else we can help with!
Google Review
- July 14, 2023
Expert, professional and timely technical service.Outstanding and caring customer service.
Response from the owner Replied: Garabed, we love to hear that, thanks for the kind words. Have a wonderful day!
Google Review
- July 13, 2023
Service was all good. The low ratings is because I was charged for the service. When I leased the car, I bought the maintenance package. I didn’t realize only two maintenances would be covered - its a 3 year lease! Also, I didn’t think I’d have to buy tires when I also added the tire coverage when...
Edmunds.com - Sales Review
- July 13, 2023
Mercedes-Benz at Foothill Ranch is a beautiful dealership and an exciting place to buy a new car! Zane Ma was professional, kind and very thorough while meeting all of my needs totally to my satisfaction… He delivered to me a gorgeous new Mercedes! Thank you, Zane! Colin Jones in finance was so...
Google Review
- July 12, 2023
Response from the owner Replied: Thanks for the 5-stars Ji!
Google Review
- July 10, 2023
Great & Fantastic service for client by Isaac!!Thank you for his kindness & the best service for me 😊Johnny
Response from the owner Replied: Thanks for the kind words Johnny! We're happy Isaac and the entire team could help you out. Have a wonderful day!
Yelp Review
- July 10, 2023
Great deal makers. Offer them a deal and they will make the numbers work. Great time to lease from them.
Google Review
- July 10, 2023
Response from the owner Replied: Hi Tetchan, we'd love to have a conversation with you regarding your experience if you're open to it! If you are, please contact Keko at kekoa.dapitan@mbfoothill.com. We look forward to hearing from you. Thanks!
Cars.com Review
- July 10, 2023
First time at Mercedes Foothill Ranch, but definitely not my last. Just purchased my 5th Mercedes, but this was easily my best experience. Can’t say enough about my salesman, Drew. He was incredibly patient, yet fought to get the numbers I needed to close the deal. No pressure, but knowledgeable...
Edmunds.com - Sales Review
- July 10, 2023
Can’t recommend the team enough at Mercedes Foothill Ranch. This was my first time at this dealership, but definitely not my last. Excellent experience from beginning to end. My salesman was Drew Jencks, and I couldn’t have been better hands. Answered all my questions about the car I wanted,...
Google Review
- July 09, 2023
Service was very Great, car went Out, really quick..
Response from the owner Replied: Hi Dan, that's what we love to hear. Thanks for the 5-star review!
Cars.com Review
- July 09, 2023
It was great and I will recommend it for all my family and friends and I like the salesman Zane he was very helpful and very nice 👍🏼
Google Review
- July 08, 2023
Kevin Kozeniesky stayed in touch with me from the moment I showed interest on the car. He worked with me over the phone and through text messages. From the moment we walked into the dealership, we were greeted with sincerity. Working with Kevin was an absolute pleasure. We arrived at a fair price...
Google Review
- July 08, 2023
Extremely friendly, quick, and answered all my questions.
Response from the owner Replied: Hi Brandie, thank you for the kind words. Have a wonderful day!
Google Review
- July 08, 2023
The quote was almost double compare to the other Mercedes Benz dealer to fix the broken camera!
Cars.com Review
- July 07, 2023
I had a great experience at Foothill Ranch Mercedes Benz, Max Watkins was very knowledgeable and super easy to work with. I would definitely recommend them.
Cars.com Review
- July 07, 2023
I had a great experience at Foothill Ranch Mercedes Benz, Max Watkins was very knowledgeable and super easy to work with. I would definitely recommend them.
Google Review
- July 07, 2023
Response from the owner Replied: Hi Amir, thank you for the 5-star review!
Google Review
- July 07, 2023
Response from the owner Replied: Thanks Michael, we appreciate you taking time out of your day to leave a review!
Google Review
- July 07, 2023
Response from the owner Replied: We love seeing 5-stars!
Google Review
- July 07, 2023
I gave them 5 stars because Daniel Choo and their service department was professional and did a great job get my car ready in a timely manner.Feedback, every single employee representing your leadership and brand, I wasn’t happy with one of their customer service person at the check in desk. He was...
Response from the owner Replied: Shabnam, we're thrilled Daniel and the entire team could help you get your car back on the road quickly and safely. & Thank you for addressing your concern with Daniel. We are on it. Thank you and have a wonderful day!
Yelp Review
- July 07, 2023
I had a great experience at Foothill Ranch Mercedes Benz,  Max Watkins was very knowledgeable and super easy to work with.I would definitely  recommend them.
Yelp Review
- July 07, 2023
I had a great experience at Foothill Ranch Mercedes Benz, Max Watkins was very knowledgeable and super easy to work with.I would definitely recommend them.
Google Review
- July 07, 2023
Response from the owner Replied: Thanks for the 5-star review Frank!
Google Review
- July 06, 2023
Response from the owner Replied: Hi Sang, thanks for the kind review!
Google Review
- July 06, 2023
Great service. Friendly staffs.
Response from the owner Replied: Hi Jihoon, you're so kind. Thank you for taking the time for leaving a review!
Google Review
- July 04, 2023
Daniel is very Passionate And Very knowledgeable.
Response from the owner Replied: Hi Nita, we couldn't agree more! Thanks for your kind words. Have a great day!
Yelp Review
- July 04, 2023
Kevin Kozeniesky stayed in touch with me from the moment I showed interest on the car. He worked with me over the phone and through text messages. From the moment we walked into the dealership, we were greeted with sincerity. Working with Kevin was an absolute pleasure. We arrived at a fair price...
Cars.com Review
- July 04, 2023
Kevin Kozeniesky stayed in touch with me from the moment I showed interest on the car. He worked with me over the phone and through text messages. From the moment we walked into the dealership, we were greeted with sincerity. Working with Kevin was an absolute pleasure. We arrived at a fair price...
Cars.com Review
- July 04, 2023
Highly recommend Mercedes-Benz of Foothill Ranch for purchasing a vehicle! Highly recommend Max Watkins - he did an excellent job. He was easy to work with and very responsive. Customer service was fantastic!
Edmunds.com - Sales Review
- July 03, 2023
Kevin Kozeniesky stayed in touch with me from the moment I showed interest on the car. He worked with me over the phone and through text messages. From the moment we walked into the dealership, we were greeted with sincerity. Working with Kevin was an absolute pleasure. We arrived at a fair price...
Google Review
- July 03, 2023
Allec is the great advisor. Highly recommend.
Response from the owner Replied: Thanks! We’ll tell Allec about your review!
Edmunds.com - Sales Review
- July 03, 2023
Highly recommend Mercedes-Benz of Foothill Ranch for purchasing a vehicle! Highly recommend Max Watkins — he was really easy to work with, very responsive, and super helpful. Customer service was fantastic. Overall, I am a very satisfied customer!
Google Review
- July 03, 2023
Visited for service B and overall excellent customer service and great job!
Response from the owner Replied: Thanks for the 5-star review and kind words Steve!
Google Review
- July 03, 2023
Response from the owner Replied: We appreciate your 5-star review Jay!
DealerRater Review
- July 03, 2023
Terrible experience for service - took almost one hour to check in & get a loaner car. I have been coming to this dealership for over 10 yrs (bought 4 GLS at this place) & always impressed by the service department but this time it was awful.
kihochoi Replied: By the way, I had an appointment scheduled for 9 am & arrived at the dealership around 8:50 am. On a positive note, Daniel Choo, my service advisor was very professional and helpful - he did his best but the dealership obviously overbooked their service appointments and did not have enough people to provide good service I am used to.
Google Review
- July 02, 2023
Response from the owner Replied: Thanks for taking the time to leave a review Rodrick! Please let us know if there's anything else we can help with.
Cars.com Review
- July 02, 2023
Just got my 2nd car from Mercedes Benz of Foothill Ranch yesterday. With Bobby’s sincere help, I could find the best car what I was looking for within my budget. 100% satisfied & Highly recommend Bobby Choi!
Yelp Review
- July 02, 2023
Just got my 2nd car from Mercedes Benz of Foothill Ranch yesterday. With Bobby's sincere help, I could find the best car what I was looking for within my budget. 100% satisfied & Highly recommend Bobby Choi!
Google Review
- July 01, 2023
I received excellent services at Mercedes-Benz of Foothill Ranch. I'd like to give a big shout-out to Daniel C. who went above and beyond. The wait time for service is very reasonable and the experience is very pleasant.
Response from the owner Replied: Hi Jie, thanks for the ultra kind words! Daniel and the entire team appreciate it tremendously. Have a wonderful day!
Google Review
- July 01, 2023
Response from the owner Replied: Thanks for taking the time to leave a review Helen!
Google Review
- July 01, 2023
Issac is probably the advisor I have ever worked with , He is prompt in answering questions , always smiling and happy to help.
Response from the owner Replied: Wow, thank you for the kind words Boomchi! Issac and our entire team is thrilled you had a positive experience. Please let us know if we can help further!
DealerRater Review
- July 01, 2023
Daniel Choo is my service advisor and he took good care of my vehicle. He is nice, respectful, polite, and very professional. He knows what he is doing and handles the client very well.
Yelp Review
- July 01, 2023
Best car buying experience I've ever had! I was very specific about the options I was looking for and Frank didn't try to sell me other cars that were close. He spent the time and found what I wanted! Frank is informative and kind and I would recommend him to anyone wanting a Mercedes!
Google Review
- June 30, 2023
Response from the owner Replied: Thanks for the 5-star review!
Google Review
- June 28, 2023
Response from the owner Replied: Thanks for the 5-star review Katherine!
DealerRater Review
- June 28, 2023
Very helpful in assessing maintenance issues and how to repair. Very good service and timely.
Yelp Review
- June 27, 2023
After going to the Foothill Ranch Mercedes Dealership to get services done and having horrible experiences on multiple occasions with Michael Barbee and Isaac Lam who were not only unprofessional, but also demeaning and unprepared for services on every single occasion (and also the manager, Han...
Google Review
- June 26, 2023
Friendly service and upfront about what we were getting. Answered our questions and work with us on the price.
Response from the owner Replied: Thank you for the kind words! We're thrilled you had a 5-star experience with us. Have a wonderful day!
Google Review
- June 24, 2023
Response from the owner Replied: Hi Natasha, thank you for taking the time to leave a review! If you'd be open to talking to us about how we can improve, we welcome the conversation! Please give Kekoa an email at kekoa.dapitan@mbfoothill.com. We look forward to hearing from you. Thanks!
Yelp Review
- June 24, 2023
We were searching for specific options on a c300. We found one here but it had another customer with a deposit on it. Conrad Cave stayed in touch with us just in case the buyer backed out of the deal. When the other buyer backed out Conrad got us the car. He did a great job throughout. We love the...
Google Review
- June 24, 2023
Mercedes-Benz of Foothill Ranch set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Katie Kieu(Internet Sales Manager) was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire...
Response from the owner Replied: Wow, thank you for your kind words! It means a lot to know that Katie, Bobby, and the entire team could help you with your new 2023 EQE & trade-in vehicle! Please let us know if there’s anything else we can help with and enjoy your new ride!
Google Review
- June 24, 2023
Response from the owner Replied: Thanks for the 5-star review!
Yelp Review
- June 23, 2023
Mercedes-Benz of Foothill Ranch set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Katie Kieu(Internet Sales Manager) was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire...
Google Review
- June 22, 2023
Recall work done in a timely manner and good communication.
Response from the owner Replied: Thanks for the kind review Serocke Family! We’re thrilled we could get your recall work done to your satisfaction.
Google Review
- June 22, 2023
It’s always a positive experience dealing with the service team at Mercedes Benz of Foothill Ranch. Daniel Choo and Mike Barbee are excellent at their positions.
Response from the owner Replied: Hi Rich, you’re too kind. From Daniel, Mike, and the entire team, we’d like to thank you for taking the time to leave a review. Have a wonderful day!
Google Review
- June 21, 2023
Albert was able to accommodate us on finding a great car. He was very informative and took me step by step through the whole process. It was my first time getting a car and I was glad I had Albert assisting me.
Response from the owner Replied: Hi Daniella, we’re thrilled Albert and the entire team could help you with your new ride. Please let us know if there’s anything else we can help with and have a wonderful day!
DealerRater Review
- June 21, 2023
Ken Hojati and Ashton Shah are the rudest and laziest sales person ever! He made me never buy Mercedes anymore.
Google Review
- June 21, 2023
Response from the owner Replied: Thanks for the 5-star review!
Google Review
- June 21, 2023
My first 10k maintenance is so satisfying, especially the service manager's kindness doubled my satisfaction.
Response from the owner Replied: Thanks for the 5-star review! We’re happy your 10K maintenance appointment was a good one. Have a great day!
Google Review
- June 21, 2023
Response from the owner Replied: Thanks for the 5-star review!
DealerRater Review
- June 20, 2023
Our Service Advisor was Awesome! Daniel kept us abreast of every single update and pushed to get us our vehicle as quickly as possible. Excellent communication!
DealerRater Review
- June 20, 2023
Excellent and timely service. Very friendly and knowledgeable staff. Work completed in a timely fashion.
Google Review
- June 20, 2023
Helpful and friendly staff also great service
Response from the owner Replied: Thanks for the kind words Gin! Have a wonderful day.
Google Review
- June 19, 2023
Response from the owner Replied: We appreciate the 5-star review, thanks for taking time out of your day to put a smile on our face!
Cars.com Review
- June 19, 2023
Thanks to Mr. Frank . I enjoyed a lot his honesty and being not pushy and I was so comfortable he was very straightforward. I think I was lucky to meet him there and I highly recommend him to each and everyone want to buy a car. You should ask for him, hands-down to his loyalty and honesty if I...
Yelp Review
- June 19, 2023
I always have the best experience each time I come in for a service. Isaac Lam is my service advisor and he truly goes above and beyond to answer all your questions. He also fully explains everything in a comprehensible manner knowing that I don't know much about vehicles. Overall, he is the best...
Edward H. Replied: Wynonna, we appreciate you taking valuable time out of your day to leave a review. We’re so happy Isaac and the entire team continues to go above and beyond for you. If there’s anything else you need, please don’t hesitate to reach out and we’ll be happy to help you sort it out. Have a great day!
Yelp Review
- June 19, 2023
THIS DEALERSHIP WILL SELL YOU A DEFECTIVE VEHICLE! DO NOT PURCHASE FROM THEM! If I could give this review negative stars, I would. I went to this dealership on March 3, 2023, to purchase a 2023 C300 from this dealership. While in the process of the sale, I mentioned to the salesman, Max Watkins,...
Yelp Review
- June 19, 2023
THIS DEALERSHIP WILL SELL YOU A DEFECTIVE VEHICLE! DO NOT PURCHASE FROM THEM! If I could give this review negative stars, I would. I went to this dealership on March 3, 2023, to purchase a 2023 C300 from this dealership. While in the process of the sale, I mentioned to the salesman, Max Watkins,...
Google Review
- June 17, 2023
Ken Hojati and Ashton Shah are the rudest and laziest sales people I’ve ever seen. Take your business elsewhere to be treated like you deserve.
Google Review
- June 16, 2023
Frank and Michael are simply the Best!
Response from the owner Replied: Hi Jill, we’re thrilled Frank and Michael could help you out. Please let us know if there’s anything else we can do for you and have a wonderful day!
Google Review
- June 15, 2023
I have an awesome experience with MBENZ Foothill Ranch Service Dept.Mr. Henry lll Eiring, our service advisor is very efficient doing his job.Since I needed to leave my car for Diagnostic test and repairs, Henry offered us two complimentary options, but I chose Uber ride to take me and my wife...
Response from the owner Replied: Bing, thank you for putting a smile on our face. We’re thrilled Mr. Henry and the rest of our service team could help you out during your 5-star experience. Please let us know if there’s anything else we can help with and have a wonderful day!
Google Review
- June 14, 2023
Daniel Choo is very careful, my English is not good, he patiently uses the translation software to communicate with me, really appreciate it!
Response from the owner Replied: Hi Maggie, we’re pleased that Daniel could help you translate and make your experience an amazing one. Have a great day and please let us know if there’s anything else we can do for you.
Google Review
- June 14, 2023
Isaac is always friendly and helpful! Great customer service! Will come back again!
Response from the owner Replied: We couldn’t agree more! We’re happy Isaac could help you out with amazing customer service. We look forward to seeing you next time!
Google Review
- June 14, 2023
Response from the owner Replied: Hi Carol, we appreciate the 5-star review!
Google Review
- June 14, 2023
Response from the owner Replied: Nini, thanks for taking valuable time out of your day to leave us a review. We appreciate it!
DealerRater Review
- June 14, 2023
Service with Mike Barbee is always excellent. Always get full explanation and there are no surprises.
DealerRater Review
- June 14, 2023
Best dealer hands Down, from sales to service every body is doing a great job. We just bought our 3rd. Car from Mercedes-Benz of foothill Ranch, and everything went so smooth and quick process Will Recommend it to everyone in our circle of friends and family Keeping doing the awesome work Luis...
Google Review
- June 13, 2023
Response from the owner Replied: Hi Andy, thanks for the 5-star review! Please let us know if there’s anything else we can do for you.
Google Review
- June 12, 2023
Art was my service manager. He is very prof and kind. We completed check-in and check-out procedures in minutes and I am very satisfied and thankful for Art and the dealership staff at MBFR!
Yelp Review
- June 11, 2023
I'm so glad I did the footwork & found EXACTLY what I need at this dealership,.  I had a chaotic situation where I was stressed for WEEKS trying to find the right car for the best deal.  Most car dealers hype the pros but hide the cons of a car's physical & financial conditions.  So when I got to...
Edward H. Replied: Hi Christopher, thank you so much for telling us about your positive experience with Kaitlyn and the rest of our team! We're happy for you and hope you enjoy your new ride. Please let us know if there's anything else we can help with and have a wonderful day!
Yelp Review
- June 11, 2023
I'm so glad I did the footwork & found EXACTLY what I need at this dealership,. I had a chaotic situation where I was stressed for WEEKS trying to find the right car for the best deal. Most car dealers hype the pros but hide the cons of a car's physical & financial conditions. So when I got to...
Kekoa D. Replied: Hi Christopher, thank you so much for telling us about your positive experience with Kaitlyn and the rest of our team! We're happy for you and hope you enjoy your new ride. Please let us know if there's anything else we can help with and have a wonderful day!
Yelp Review
- June 10, 2023
This dealership is much better than before after some personnel changes. Max was the sales person who helped me exchange my old car. I was deeply impressed by his knowledge, patience and kindness during the whole process. I can see my loyalty to him and this dealership now.
Edmunds.com - Sales Review
- June 10, 2023
I had a great experience like I was assisted by family member and given honest opinion on all aspects from selection to car purchase. Thank you Glen Pon for making this my best car buying experience and thank you to MB Foothill Ranch for helping with this transaction. I will highly recommend MB...
Google Review
- June 09, 2023
Best dealership ever!Was very happy to have a deal with You ! And will recommend you to all.Special thanks to Conrad, Rose and Max
Response from the owner Replied: Jean, wow. You just made our week. Our entire team, including Conrad, Rose, and Max, thanks you for the extremely kind words!
Google Review
- June 09, 2023
Response from the owner Replied: Thanks for the 5-star review Sunny!
Google Review
- June 07, 2023
Daniel did a great job for my car service
Response from the owner Replied: Hi Lin, we're thrilled Daniel could help you get back on the road quickly and safely. Please let us know if there's anything else we can do for you!
Google Review
- June 06, 2023
Response from the owner Replied: Thanks for the 5-star review Emily!
Google Review
- June 06, 2023
Response from the owner Replied: Hi Marty, we appreciate you taking the time to leave us a review. Have a wonderful day!
DealerRater Review
- June 06, 2023
Henry was a pleasure to work with and the service I received was top notch.
Google Review
- June 06, 2023
Excellent service , thank you
Response from the owner Replied: Saeed, thanks for your kind words and have a great day!
Google Review
- June 05, 2023
I brought my GLE350 to have my brakes replaced. I called 2 otter dealerships for service. MB foothill ranch was the only one to quickly respond. They were top notch and keeping me informed on service details and quotes. Daniel, my service advisor, was extremely responsive and professional. I...
Response from the owner Replied: Hi Ruth, thanks for taking the time to leave such a kind response! Our entire team, including Daniel, thanks you! Have a wonderful day and see you next time.
Google Review
- June 03, 2023
Response from the owner Replied: Thank you so much for the 5-stars!
Google Review
- June 02, 2023
Response from the owner Replied: We love seeing 5-stars!
Google Review
- June 02, 2023
Response from the owner Replied: Thanks fo the 5-star rating!
Google Review
- June 02, 2023
Daniel was helpful and explained everything needed for my car clearly and thoroughly.
Response from the owner Replied: We’re thrilled that Daniel was able to help you out!
Google Review
- June 02, 2023
Daniel Choo in the service department is great! Honest, quick, and to the point. Thank you!
Response from the owner Replied: We’re sure Daniel is going to love hearing this. Thanks, Ken.
Google Review
- June 01, 2023
My name is Jordan , I want give more than 5 stars to Mr Daniel who take care to of my car like 5 star service i Would like to thank him for everything and for the best service I ever hade it
Response from the owner Replied: Thank you so much for the kind words, Tiger!
Google Review
- June 01, 2023
Beautiful showroom and large variety of inventory. When you go there ask for Glen Pon! I promise you won’t regret it. He extremely responsive, friendly, personable, informative and professional. Thank you Glen for a great and successful Mercedes experience!
Cars.com Review
- June 01, 2023
Beautiful showroom and large variety of inventory. When you go there ask for Glen Pon! I promise you won’t regret it. He is extremely responsive, friendly, personable, informative and professional. Thank you Glen for a great and successful Mercedes experience!
Cars.com Review
- June 01, 2023
Beautiful showroom and large variety of inventory. When you go there ask for Glen Pon! I promise you won’t regret it. He is extremely responsive, friendly, personable, informative and professional. Thank you Glen for a great and successful Mercedes experience!
Google Review
- June 01, 2023
Response from the owner Replied: Thanks for the 5-star rating, Alicia.
Google Review
- June 01, 2023
Trying out the MB Foothill Ranch for the first time. Daniel Choo was my point of contact and in short, he was absolutely wonderful. Far better than any other MB dealerships I’ve experienced (and I’ve experienced quite a few in California). He was well informed and went out of his way to explain...
Response from the owner Replied: We’re so happy that you had a wonderful experience, Bimz! Thanks for the 5-star review.
Yelp Review
- June 01, 2023
Beautiful showroom and large variety of inventory. When you go there ask for Glen Pon! I promise you won't regret it. He is extremely responsive, friendly, personable, informative and professional.  Thank you Glen for a great and successful MB experience!
Yelp Review
- June 01, 2023
Beautiful showroom and large variety of inventory. When you go there ask for Glen Pon! I promise you won't regret it. He is extremely responsive, friendly, personable, informative and professional. Thank you Glen for a great and successful MB experience!
Google Review
- May 31, 2023
Best of the best in customer services.
Response from the owner Replied: Thanks for the kind words Elwood!
Google Review
- May 30, 2023
Yelp Review
- May 30, 2023
Ashton helped us with the test drive and he was amazing. All the way he was patiently explaining about all the new features the car has. I'm beyond satisfied with him and recommend him to anyone looking for a good sales consultant!
Cars.com Review
- May 30, 2023
My husband and I went in to see what’s new and were immediately greeted by Albert. He asked the right questions, got me exactly what I wanted and we walked out with a new car in less than 3 hours! The whole team from finance to the sales manager were are kind and attentive. A+ service from a n A+...
Google Review
- May 28, 2023
Response from the owner Replied: Thanks for the 5-stars!
Cars.com Review
- May 28, 2023
Yesterday I went into the Mercedes dealership and was kindly greeted by Kaitlyn Mendivil. Kaitlyn had a warm smile and asked us what help she could provide. I knew I wanted a MB C- Class. She had me test drive the car and after we got back I knew I wanted Kaitlyn to sell me the car. I have never had...
Yelp Review
- May 28, 2023
Yesterday I went into the Mercedes dealership and was kindly greeted by Kaitlyn Mendivil. Kaitlyn had a warm smile and asked us what help she could provide. I knew I wanted a MB C- Class. She had me test drive the car and after we got back I knew I wanted Kaitlyn to sell me the car. I have never had...
Google Review
- May 26, 2023
(Translated by Google) I am very satisfied with the friendly response and quick processing. Foothill Ranch Benz👍(Original)친절한 응대와 빠른처리로 매우 만족합니다 Foothill Ranch Benz👍
Response from the owner Replied: Thank you so much for saying such nice things!
Google Review
- May 26, 2023
Quick and amazing service, I will back to this Mercedes Benz dealership for future repairs, for sure!
Response from the owner Replied: Quick and amazing review! Thanks.
Google Review
- May 26, 2023
Response from the owner Replied: We love seeing 5-stars! Thanks.
DealerRater Review
- May 26, 2023
2 thumbs up for Daniel choo’s great services he was very helpful thanks to him
Cars.com Review
- May 26, 2023
I really recommend Albert Munoz . He is a knowledgeable and professional dealer. He helped us a lot to pick what is suitable for us. He explains every detail about different Model of MB which was very helpful to make a decision.
Google Review
- May 25, 2023
Daniel Choo was very professional and courteous.
Response from the owner Replied: We’ll be sure to let them know! Thanks for the review.
Google Review
- May 25, 2023
Not only did I confused my appointment date, I also arrived way too early. Great service from beginning to end.
Google Review
- May 25, 2023
Great service, Daniel is very helpful. Thanks so much.
Yelp Review
- May 25, 2023
I took my GLA 250 for service and some dent repair and I'm extremely pleased with the service I got from Isaac Lam. He made the process easy and proactively followed up and gave me updates. I'm happy with the dent repair and was surprised that I got my car back before they closed. I was running a...
Google Review
- May 24, 2023
Google Review
- May 24, 2023
It’s always a pleasure working with the service team, especially Henry at MB Foothill Ranch. Very responsive and they provide you with a detailed report with pictures for recommended repairs.
Google Review
- May 24, 2023
Google Review
- May 24, 2023
Great service. Daniel did an excellent job explaining what was scheduled and what next steps were needed.
Cars.com Review
- May 24, 2023
The Sales department is great. I purchase a car from a mbz many times but on that dealership it was really pleasant service. Thank you.
Google Review
- May 23, 2023
Service was excellent. Friendly staff and Henry is great to work with.
Google Review
- May 23, 2023
Google Review
- May 22, 2023
Google Review
- May 22, 2023
It was a nice, fast, and informative service for my C300. I am very happy with my experience with Foothill Ranch Mercedes, my service advisor offered me a loaner car that helped me run around some errands while my car was in the dealer shop. My battery was dead, but I was still under factory...
Response from the owner Replied: We’re so happy you were able to get some errands done while we serviced your vehicle. Thanks for the review and we can’t wait to see you again!
Google Review
- May 22, 2023
We visited Mercedes-Benz of Foothill Ranch. Everyone was so kind and helpful from the people who greeted us as we walked in. Excellent customer service from sealsman to manager.Lan Hsu(Sales Manager) is demonstrates a high level of professionalism and expertise; he is a true asset to this dealership...
Response from the owner Replied: Sounds like you were helped by the best! Thank you so much for saying such nice things about the team, Komeil! We appreciate the review.
Google Review
- May 21, 2023
I have great experience with Daniel Choo. He provided professional and friendly service. He took care of the problem attentively and explained the service process in detail.
Response from the owner Replied: We love hearing things like this! Thanks.
Yelp Review
- May 21, 2023
On 5/8/2023 I reached out to Isaac Lam and explained that sometimes my Mercedes GT mirrors don't fold and I need a service, I also asked him to check if there was a loaner car that I could get if my car needed to stay at your dealership. Isaac put me on hold and went to check if there were any...
Edward H. Replied: Yahya - We appreciate you taking the time to leave Mercedes-Benz of Foothill Ranch a 5 star review on Yelp. We are so pleased to hear you had a wonderful experience buying a new car with Alex and our team. Your positive feedback is extremely valuable to us, and we thank you for choosing Mercedes-Benz of Foothill Ranch.
Yelp Review
- May 21, 2023
On 5/8/2023 I reached out to Isaac Lam and explained that sometimes my Mercedes GT mirrors don't fold and I need a service, I also asked him to check if there was a loaner car that I could get if my car needed to stay at your dealership. Isaac put me on hold and went to check if there were any...
Kekoa D. Replied: Yahya - We appreciate you taking the time to leave Mercedes-Benz of Foothill Ranch a 5 star review on Yelp. We are so pleased to hear you had a wonderful experience buying a new car with Alex and our team. Your positive feedback is extremely valuable to us, and we thank you for choosing Mercedes-Benz of Foothill Ranch.
Yelp Review
- May 20, 2023
Glen was great. The dealership is nice and clean. The employees we dealt with were great. Unlike fletcher which felt like a used car experience with less attention to the customers.
Yelp Review
- May 20, 2023
My service advise Alec was absolutely awesome. I took my car there for what I thought was an exhaust issue. However it turned out that I just had my engine oil over filled . So I ended up not doing it at Mercedes but took it back to the place where they had done my oil exchange (not gonna mention...
Google Review
- May 19, 2023
Exceptional customer service and Henry was very attentive to my needs.
Response from the owner Replied: Exceptional review! Thanks, Maurice.
Google Review
- May 19, 2023
Response from the owner Replied: Thanks for the 5-stars!
DealerRater Review
- May 19, 2023
Very attentive. Considering our feedback and finding the right recommendations for our needs. Would recommend it.
Yelp Review
- May 19, 2023
I just got a new EQE 500 for my wife and she loves it . The level of service we received from the sales rep kaitlyn was amazing . She was very patient and definitely knew her cars well. She worked very hard to make the deal which did not take long. I would recommend this foothill location to be very...
Google Review
- May 18, 2023
Response from the owner Replied: We love seeing 5-stars!
Google Review
- May 18, 2023
Very friendly & professionalThey are the best!
Response from the owner Replied: You’re the best! Thanks for leaving a nice review, Jane.
Google Review
- May 18, 2023
"Max Watkins" Excellent Service!!I wanted to express my sincere appreciation for your excellent service during my GLS purchase at Mercedes-Benz. Your professionalism and attention to detail made the entire experience exceptional. Thank you for going above and beyond to ensure my satisfaction. Highly...
Response from the owner Replied: Another satisfied customer! Thanks for trusting us with your service, Kai.
Google Review
- May 18, 2023
Yelp Review
- May 18, 2023
considerably  had a good experience with foothill ranch benz  . no sales pressure or anything like that . purchase one last Saturday from Mario Chavez
Yelp Review
- May 18, 2023
considerably had a good experience with foothill ranch benz . no sales pressure or anything like that . purchase one last Saturday from Mario Chavez
Google Review
- May 18, 2023
I had a great experience at MB foothill, the team was great, particularly Katie who assisted me in my purchase. The buying process was quick and smooth and I was in and out in less than an hour with a car.
Google Review
- May 17, 2023
Friendly, nice facility happy with the service.
Yelp Review
- May 17, 2023
Please stay away from this dealership save yourself time  and money worse customer service ever if you need great service and honest people go to Fletcher Jones just took my GTS there and had a great experience after contacting Isaac the assistant service manager at foothill he was no help while...
Yelp Review
- May 17, 2023
Please stay away from this dealership save yourself time and money worse customer service ever if you need great service and honest people go to Fletcher Jones just took my GTS there and had a great experience after contacting Isaac the assistant service manager at foothill he was no help while...
Google Review
- May 15, 2023
Google Review
- May 15, 2023
Response from the owner Replied: Brian, Thank you for the 5-star rating! Our team is here for you anytime.
Google Review
- May 15, 2023
Got my brand new GLA 250, the team was super helpful, the service was amazing, answered any question I had, tried to find the best deal for me, and FREE car wash anytime I come back! Highly recommend anyone who's planning to my a Mercedes to Mercedes Benz of Foothill!!!!
Response from the owner Replied: Ariel, Thank you so much for the lovely review! We’re thrilled to hear that you had such a positive experience with our team and that you’re satisfied with your purchase. If any questions arise about your new GLA 250, please don’t hesitate to reach out. Happy driving!
Yelp Review
- May 15, 2023
Got my brand new GLA 250, the team was super helpful, the service was amazing, answered any question I had, tried to find the best deal for me, and FREE car wash anytime I come back! Highly recommend anyone who's planning to my a Mercedes to Mercedes Benz of Foothill!!!!
DealerRater Review
- May 14, 2023
I had a wonderful experience with the service team. I had an issue with my Benz and Daniel was able to take me in immediately and get my car serviced.
Cars.com Review
- May 14, 2023
All the process at Mercedes benz of Foothill Ranch with Sean was amazing! He kindly treats customers and process the work as I want to. Thanks!
Google Review
- May 13, 2023
Friendly, accommodating service reps and fast check in. They keep you updated if the service will take longer than anticipated. Easy to work with. Highly recommend them..
Response from the owner Replied: We appreciate you taking the time to review your recent service experience at Mercedes-Benz of Foothill Ranch, Michael. Our team will be here for you whenever you need us next!
Google Review
- May 12, 2023
Response from the owner Replied: Melissa, Thanks so much for taking the time to rate Mercedes-Benz of Foothill Ranch! We hope to see you again soon.
Google Review
- May 12, 2023
Yelp Review
- May 12, 2023
Foothill Ranch Mercedes always does an exceptional job. Friendly, easy to work with. Good buying experience.
Cars.com Review
- May 11, 2023
Kaitlyn Was amazing! She was super Helpful! Great dealer we have been working with them for years! Always give quality cars! Thank you foothill ranch!
Yelp Review
- May 11, 2023
I purchased a beautiful pre owned Audi. Glen was the sales rep who assisted me and he was totally professional and helpful through all phases of the purchase. This was the easiest vehicle purchase I've ever made. He even had the vehicle delivered to my residence. Kudos to Glen and the Mercedes Benz...
Google Review
- May 11, 2023
Daniel is the best!
Response from the owner Replied: Jiahui, Thank you for the 5-stars and for choosing Mercedes-Benz of Foothill Ranch!
Google Review
- May 10, 2023
Attentive and knowledgeable. Great service all around!
Response from the owner Replied: We appreciate your support and business, Suzanne. Please let us know if there is anything else we can do for you!
Google Review
- May 10, 2023
Great service!!!
Google Review
- May 09, 2023
Google Review
- May 09, 2023
Yelp Review
- May 09, 2023
when it comes to 5 star treatment, Mercedes Benz of Foothill Ranch pulls out the Red carpet experience. We were greeted immediately by our salesman Ashton Shah. He immediately got us in for a test drive and was easy to negotiate fair price. My daughter was able to purchase a 2015 Mazda 3 from them...
Google Review
- May 08, 2023
Google Review
- May 08, 2023
Best customer service from Henry Eiring. He makes servicing your Mercedes a great experience..
Response from the owner Replied: Carlos, Thank you so much for the great review. We’re so glad that Henry provided such a positive service experience for you and your vehicle. We’ll be sure to pass along your kind words. Please let us know if we can help you with any other automotive needs in the future!
Google Review
- May 06, 2023
The best professional service we have experienced in here!👍❤️🙏☝️We would love to give a big thumbs up 👍 to dear Mr Mike ( Michael) Barbee who even gave us his lunch cooler bag to eat! Just because when we were hungry during the lunch hour we waiting for our car to be done the service job! ~ Thank...
Response from the owner Replied: Thank you so much for the kind words about our service department. We love the review!
Google Review
- May 06, 2023
Henry and the crew always do a great job taking care of my service needs
Response from the owner Replied: We’d have it no other way! Thanks for the review, Jerry.
Google Review
- May 05, 2023
Response from the owner Replied: Thanks for the 5-stars!
Google Review
- May 05, 2023
Response from the owner Replied: We appreciate the 5-star rating. Thanks.
Google Review
- May 05, 2023
Response from the owner Replied: Thank you!
Google Review
- May 05, 2023
Response from the owner Replied: Thanks for the rating.
Google Review
- May 05, 2023
Great. Art was awesome and fast 👍💯
Response from the owner Replied: Art’s going to love seeing this! Thanks for the kind words.
Cars.com Review
- May 05, 2023
I had a great experience in this mercedes benz dealership especially Katie who helps me the entire process of acquiring what want for a car.
Google Review
- May 03, 2023
Excellent
Response from the owner Replied: You’re excellent! Thanks for the review.
Yelp Review
- May 03, 2023
Service department -  They will take your car and not even look at it. Booked an appointment for service here and after 2 days, the car hadn't been touched. Who takes service appointments, takes possession of the car, only for it to sit there until a technician is available!? If I wouldn't have...
Yelp Review
- May 03, 2023
Service department - They will take your car and not even look at it. Booked an appointment for service here and after 2 days, the car hadn't been touched. Who takes service appointments, takes possession of the car, only for it to sit there until a technician is available!? If I wouldn't have...
Google Review
- May 03, 2023
Service department - They will take your car and not even look at it. Booked an appointment for service here and after 2 days, the car hadn’t been touched. Who takes service appointments, takes possession of the car, only for it to sit there until a technician is available!? If I wouldn’t have...
Response from the owner Replied: Elizabeth,Thank you for taking the time to share your experience with us. We’re sorry to hear that your visit did not meet expectations. This is not the level of service we strive to provide. If you would like to share additional details about your visit or discuss further, please reach out to Han Nguyen, Service Manager, at hnguyen@mbfoothill.com.
Google Review
- May 02, 2023
Yelp Review
- May 02, 2023
Not like any other mercedes benz dealership. Always short on loaners and have terrible customer service. First off, you have  to call multiple times to get through to someone in the service department for an appointment. Left voice messages are never returned. Worst of all, they are never...
Yelp Review
- May 02, 2023
Not like any other mercedes benz dealership. Always short on loaners and have terrible customer service. First off, you have to call multiple times to get through to someone in the service department for an appointment. Left voice messages are never returned. Worst of all, they are never...
Google Review
- May 02, 2023
Not like any other mercedes benz dealership. Always short on loaners and have terrible customer service. First off, you have to call multiple times to get through to someone in the service department for an appointment. Left voice messages are never returned. Worst of all, they are never...
Response from the owner Replied: Arash,Thank you for bringing this to our attention, and we apologize for any miscommunication. We’d like to hear more details of your experience with our team so we can get to the bottom of this and hopefully find a solution. To contact to our Service Manager, Han Nguyen, please email hnguyen@mbfoothill.com.
Google Review
- May 01, 2023
Google Review
- May 01, 2023
Cars.com Review
- April 30, 2023
Came here to get an EQE SUV lease. If you are looking for a car, I highly recommend seeing Kevin. Whatever price it is that you are asking for, he will really go out of his way to fight for it. Nicest guy I have ever worked with. Make sure to ask for Kevin if you come here, the whole process was...
Google Review
- April 30, 2023
Friendly staff, very responsive and explained everything to us. Appreciate their hospitality too.
Response from the owner Replied: We love a kind review. Thanks so much, Yvette!
Yelp Review
- April 29, 2023
The easiest, stress-free care buying experience of my life.  Katie was fantastic and was super helpful throughout the process.  Most everything was taken care of online and I probably spent at most 30 minutes at the actual dealership to sign the papers.  Had I lived closer, I could have actually had...
Edward H. Replied: Thank you so much for taking the time to share your experience, Derek! We're thrilled to hear that you had a stress-free car-buying experience and that Katie was able to assist you every step of the way. We appreciate your business and hope you're loving your new car!
Yelp Review
- April 29, 2023
The easiest, stress-free care buying experience of my life. Katie was fantastic and was super helpful throughout the process. Most everything was taken care of online and I probably spent at most 30 minutes at the actual dealership to sign the papers. Had I lived closer, I could have actually had...
Kekoa D. Replied: Thank you so much for taking the time to share your experience, Derek! We're thrilled to hear that you had a stress-free car-buying experience and that Katie was able to assist you every step of the way. We appreciate your business and hope you're loving your new car!
Google Review
- April 28, 2023
So few loaner cars for patrons coming to utilize their service. High wait time all the time.
Response from the owner Replied: Hi, Louis. We’re sorry to hear about your experience but we thank you for your patience and review.
Google Review
- April 28, 2023
Art was very pleasant to deal with, my car was ready on time as promised.
Response from the owner Replied: We’re thrilled to hear that your car service went smoothly.
Google Review
- April 28, 2023
Response from the owner Replied: Thanks for the 5-stars, Brian!
Google Review
- April 28, 2023
Great service at Mercedes Foothill Ranch. Henry Eiring, service manager is exceptional, polite, punctual with good suggestions, and knowledgeable assistance.
Response from the owner Replied: Thank you so much for the kind words! We are thrilled to hear that you had a great experience with us, Ron!
Google Review
- April 27, 2023
Great service, Daniel did exeptional job
Response from the owner Replied: We couldn't be happier to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback, Shadi!
Yelp Review
- April 26, 2023
I had an amazing experience at Mercedes of Foothill Ranch! The first time visiting the showroom it was a very relaxing atmosphere. Unlike the many Mercedes dealerships we have bought fromin the past. Mario was our sales contact and was so knowledable he explained everything we needed to know about...
Yelp Review
- April 26, 2023
If you get to Mercedes in Foothill Ranch, make sure you see if Ashton Shah is there.  I had a very good experience with him - he is straight forward and will show you all available alternatives and doesn't try to "upsell you" on anything. I own 3 Mercedes and these cars pretty much sell themselves -...
Yelp Review
- April 26, 2023
I had an amazing experience at Mercedes of Foothill Ranch! The first time visiting the showroom it was a very relaxing atmosphere. Unlike the many Mercedes dealerships we have bought fromin the past. Mario was our sales contact and was so knowledable he explained everything we needed to know about...
Yelp Review
- April 26, 2023
If you get to Mercedes in Foothill Ranch, make sure you see if Ashton Shah is there. I had a very good experience with him - he is straight forward and will show you all available alternatives and doesn't try to "upsell you" on anything. I own 3 Mercedes and these cars pretty much sell themselves -...
Google Review
- April 25, 2023
Mike barbee gave me an excellent customer service
Response from the owner Replied: Thank you so much for sharing, Marlo!
Google Review
- April 25, 2023
Daniel was courteous, knowledgeable and helped me with my concerns
Response from the owner Replied: We love hearing about a job well done. Thanks for the review, Jorge.
Google Review
- April 24, 2023
When I was looking to buy a new car, I was torn between choosing the Tesla X and the EQS450, as they were priced the same at the time. However, I ultimately decided to go with the EQS450 because of the excellent customer service provided by Mr. Mossy Kashani. He was incredibly helpful and...
Response from the owner Replied: What a wonderfully genuine review! Thank you so much for choosing us over Tesla, Leila. We’ll let Mossy know how pleased you are with your new EV!
Google Review
- April 23, 2023
Wife does not like the Uber shuttle service. But otherwise the service and maintenance itself was fine
Response from the owner Replied: Thanks for the review, Sunny!
Yelp Review
- April 23, 2023
I recently purchased a 2020 GLE350 from Mercedes Benz Foothill Ranch, and I have to say, I am beyond impressed with my experience. From the moment I walked into the dealership, I felt like a valued customer.The sales representatives were incredibly knowledgeable and helpful, taking the time to...
Google Review
- April 22, 2023
Response from the owner Replied: Thanks for the 5-stars!
Yelp Review
- April 22, 2023
My experience with Michael Barbee as my service advisor was amazing.I came in with a check engine light and it turned out I needed to have my turbo replaced. I had an extended warranty and hespent a couple weeks going back and forth.  During this time, he communicated everything each step of the...
Yelp Review
- April 22, 2023
My experience with Michael Barbee as my service advisor was amazing.I came in with a check engine light and it turned out I needed to have my turbo replaced. I had an extended warranty and hespent a couple weeks going back and forth. During this time, he communicated everything each step of the...
Google Review
- April 21, 2023
Response from the owner Replied: We appreciate the 5-star rating!
Cars.com Review
- April 21, 2023
Like most people, I don't like buying a car. Especially at domestic dealers. We just purchased our second Mercedes at Mercedes Benz of Foothill Ranch. This has been by far the best experience we have ever had purchasing a car. The sales manager, Ian and sales associate Max were a pleasure to...
DealerRater Review
- April 21, 2023
The Service Department is great. Always accommodating and reasonable time every time they work in my car. Thank you !
Yelp Review
- April 21, 2023
Like most people, I don't like buying a car.  Especially at domestic dealers.  We just purchased our second Mercedes at Mercedes Benz of Foothill Ranch.  This has been by far the best experience we have ever had purchasing a car.  The sales manager, Ian and sales associate Max were a pleasure to...
Yelp Review
- April 21, 2023
Like most people, I don't like buying a car. Especially at domestic dealers. We just purchased our second Mercedes at Mercedes Benz of Foothill Ranch. This has been by far the best experience we have ever had purchasing a car. The sales manager, Ian and sales associate Max were a pleasure to...
Yelp Review
- April 20, 2023
I had an amazing, unforgettable experience buying my 2023 G63 AMG wagon at FootHill Ranch Mercedes-Benz. The salesperson, Glen worked very hard and made the entire process smooth and pleasant from start-to-finish. He even went the extra mile to follow-through after the sale was made, to provide me...
Google Review
- April 20, 2023
Terrific service at MB Foothill Ranch with Service Manager Allec Williams. I had choices and I’m glad I went there.
Response from the owner Replied: We’re glad you decided to shop with us too! We’ll let Allec know about your wonderful review! Thanks.
Yelp Review
- April 19, 2023
My wife and I purchased a Mercedes here 3 years ago. It was an easy buying experience for us. Conrad made purchase smooth and easy. All car dealerships should take note. Well done Conrad.
Google Review
- April 18, 2023
Response from the owner Replied: Thank you!
Yelp Review
- April 18, 2023
Great service was provided by Sean, who we primarily worked with. He did his best to find something that fit what I went in for!
Yelp Review
- April 18, 2023
We were satisfied with the service here. The pricing is high in my opinion, but they were efficient and helpful. Everyone is very friendly and the loaner offered was a plus. You get what you pay for, I would recommend this dealership.
Yelp Review
- April 17, 2023
Purchased CPO vehicle and before handing me the keys we found out that the vehicle has a open recall. So the vehicle stayed for the technician and was deemed by the dealership that the recall was "UN REPAIRABLE" and per MBUSA ok to sell car just take cpo warranty off. After one week we brought the...
Cars.com Review
- April 16, 2023
Love this dealership! We just moved to RSM and decided to come to Mercedes at Foothill Ranch and the staff was lovely! Ashton, our rep went above and beyond to make us feel welcomed and taken care of. We came out with exactly what we wanted. If you want an easy experience while shopping for your new...
Google Review
- April 16, 2023
Arthur S made all the difference. Straightforward and kind. I’ll continue to return based on his service.
Response from the owner Replied: And we’ll continue to love having you back! Thanks for the review, Cameron.
Google Review
- April 15, 2023
My first time experience at FH Mercedes was exceptional. Everyone was very friendly and welcoming. Issac made sure I got the best service for my car. Thank you.
Response from the owner Replied: Thank you so much for the nice review, Mel! We can’t wait to see you again.
Google Review
- April 14, 2023
Response from the owner Replied: Thanks for the 5-stars, Glenn!
Google Review
- April 14, 2023
Response from the owne