Google Review
- October 20, 2019
Google Review
- October 07, 2019
Response from the owner Replied: Ian, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 07, 2019
I brought my car in at 9 am for a 35,000 mile checkup. Inwas given a loaner car and told it would be about 4-5 hours. Mike checked in after 3 1/2 hours and said it would be about a half hour. I pulled in and my car was waiting for me! Great customer service!
Response from the owner Replied: Hi Leslie, thank you so much for your positive comments about Bud Smail Motorcars! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2019
Response from the owner Replied: Chelsea, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bud Smail Motorcars! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 23, 2019
Sharon Corcoran - Joe Suto tried escorting me out of the this dealership due to the fact that I was interested in purchasing a benz for my upcoming birthday - or personal opinion that I was trying to buy the brand new benz demo outside the front entrance. Either way both Sharon and Joe lied on the...
Response from the owner Replied: Hi Blake, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (724) 838-1200 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- September 20, 2019
Response from the owner Replied: Kerry, we're glad to hear you enjoyed your visit! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 17, 2019
After having a terrible service experience at a competing Mercedes dealership in Washington pa I took my car to smail. They fixed it right the first time and Ive gone back there for everything since. Unfortunately I didnt buy me Mercedes there originally but when I do buy my nextOne, they will be...
Response from the owner Replied: David, we are very happy we could provide you with a positive experience! We look forward to helping you find your next Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 17, 2019
The service department may be fine for some of the C and E class cars. When your servicing a S, G wagon or Maybach the service that you receive should be above and beyond not below par. I do not have to travel far to receive better service a good service department will come to me . Trying to deal...
Response from the owner Replied: Hi Asher, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Here at Bud Smail Motorcars, we treat all customers the same regardless of the model they own, which is 100% satisfaction all around. We will be more than happy to help you in the future! Have a great day!
Google Review
- September 16, 2019
Response from the owner Replied: Hi Gabriel! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- September 14, 2019
We recently purchased our second Mercedes from Bud Smail as a direct response to the service that we have received over the past four years from this facility. Our first vehicle was a two-year old GL450 from the used car center which we owned for 4 years. If I was out and about running errands and...
Response from the owner Replied: Wow! Thank you so much for this amazing review! It's reviews like yours that truly keep us motivated. If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to your next visit! Have an awesome day!
Google Review
- September 02, 2019
Response from the owner Replied: Larry, we really appreciate your positive review! We look forward to your next visit! Take care!
Google Review
- August 31, 2019
Response from the owner Replied: Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 31, 2019
Response from the owner Replied: Chris, we are so happy to read such a great review about Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- August 20, 2019
Response from the owner Replied: Ken, we are so happy to read such a great review about Bud Smail Motorcars! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- August 13, 2019
In my life, I have purchased cars from seven different dealerships in Western Pa and I have to say that the Service Dept at Smail Mercedes is the best!
Response from the owner Replied: Nick, thank you so much for your kind words about Bud Smail Motorcars! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. We hope to see you again soon!
Google Review
- August 13, 2019
My service with Bud Smail Motors over was very good, but the sub-contractors used to complete the repairs was very poor. Dave and Art did the best they could during the almost 5 month ordeal. Repairs where to the instrument gauge cluster, radiator and radio. The radio only marginally works with a...
Response from the owner Replied: Thank you for taking the time to let us know how we did. We will definitely pass along your comments to the team here at Bud Smail Motorcars to address your concerns. Again, thank you for leaving us this feedback. We hope you have a great day!
Google Review
- August 11, 2019
First class service all the way!! Matt and Mike in the Service department are the best!
Response from the owner Replied: Hi Kim, thank you so much for your positive comments about Matt and Mike at Bud Smail Motorcars! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 11, 2019
Response from the owner Replied: Larry, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- August 10, 2019
My husband and I purchased our first Mercedes in May 2019 from Troy Lee. Not only was Troy exceptionally well informed about the cars we were interested in, he was kind, considerate, helpful and all around a pleasure to deal with. What is even better. Is that he has shown us the same consideration...
Response from the owner Replied: Hi Marcella! Congratulations on your new vehicle! We appreciate you taking the time to let us know about your experience with Troy and the team. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 09, 2019
Response from the owner Replied: Hi Ted, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 06, 2019
Response from the owner Replied: Hi Paula! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- August 04, 2019
Very nice guy, I forget his name , but he had a very nice jacket and hair and showed my dad and my mom around the gls 450 . He was very noligabable . And if your reading this . I suggest looking at all the cars that have 0 fatalities in then from the past 15 years . Youll be surprised . Volvo XC90...
Response from the owner Replied: Jack, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- August 01, 2019
Response from the owner Replied: Hi Tanya! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 01, 2019
It was a djfficult problem, that took awhile to resolve, but they kept at it and the fix seems good. Charges were also fair.
Response from the owner Replied: Charles, thank you for your kind words and this wonderful review! We're happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 26, 2019
Response from the owner Replied: Hi Susan, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- July 16, 2019
Response from the owner Replied: Janet, we are so pleased you enjoyed your visit to Bud Smail Motorcars! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- July 13, 2019
Very professional and prompt.
Response from the owner Replied: Thanks for your praise and kind comments about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- July 13, 2019
Having two flat tires on the road, we were at a loss. Mike took care of us and the car with great care. The dealership is comfortable and clean. Everyone was accommodating and provided information as the process proceeded. Thanks for the excellent and speedy service!
Google Review
- July 13, 2019
Very professional and prompt.
Google Review
- July 13, 2019
In addition to selling great automobiles, Bud Smail delivers first class service. Mike and the other service advisors are always on top of your vehicle's needs and they respond promptly.
Response from the owner Replied: John, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- July 09, 2019
My sales consultan., t Sharon Corcoran, was absolutely excellent. She was there after the sell which is VERY important to me. Ms Corcoran always took care of every need for my car even when it was my fault. My recommendation is always ask for Sharon Corcoran and i promise youll never be...
Response from the owner Replied: Hi Perry, thank you so much for your positive comments about Sharon and Bud Smail Motorcars! Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 06, 2019
Great service. No shortcuts. They listen to your concerns. Will come to my home (1.5 hrs) to pick up and deliver if I request it. Car is returned having been thoroughly cleaned inside and out.
Response from the owner Replied: Vaughn, thanks for your praise and kind comments about our team. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bud Smail Motorcars. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 29, 2019
Response from the owner Replied: James, we are so happy to read such a great review about Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- June 24, 2019
My sales associate Paul was professional and friendly and he drove the car to an area with less traffic so i could test drive the car. He went over all the features and its was a great test drive.The sales manager Jeff did a great job making sure the safety checks were done and made sure i had floor...
Response from the owner Replied: Frederic, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- June 21, 2019
Response from the owner Replied: David, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 13, 2019
I just had a great car buying experience at Bud Smail Mercedes Benz. Scott took his time, showed me cars, and offered suggestions with no pressure whatsoever. My wife and I are extremely happy with our purchase and have told everybody we talked to about it. We will be back when we need another...
Response from the owner Replied: Rick, we are so pleased you enjoyed your visit to Bud Smail Motorcars! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- June 11, 2019
Response from the owner Replied: Hi David, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to discuss this with you. Please reach out to us at (724) 838-1200 at your earliest convenience to discuss how we can turn your experience into a positive one. We hope you have a great day and see you again soon!
Google Review
- June 11, 2019
I am absolutely very well pleased with Bud Smail. The service and attention to detail to my vehicle and to me as a customer at Bud Smail is 100% +! I say his without any reservations.
Response from the owner Replied: Elizabeth, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- June 03, 2019
After carwash it appears the car was dried with dirty cloths, there were splotches and dirty streaks, had to wash it again.
Response from the owner Replied: Hi Larry, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (724) 838-1200 and ask to speak with Art Trezise.
Google Review
- May 30, 2019
Excellent service friendly staff!!!!!!
Response from the owner Replied: Greg, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 20, 2019
Bought an audi q5 in Aug 17, 45k miles and bought extended warranty, 1.5 years later service came on fuel injectors problem and along with 16 codes that Audi Cochran didn't tell me. Bud snail said they would look at it and take care of it, was under the impression and oil change was getting done,...
Response from the owner Replied: Hi Jesse, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (724) 838-1200 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- May 20, 2019
Response from the owner Replied: Melissa, we are so happy to read such a great review about Bud Smail Motorcars! We hope to see you soon!
Google Review
- May 15, 2019
My vehicle broke down on the PA Turnpike due to a clogged fuel port and was able to have it towed to Smail Mercedes. On my ride there I spoke with Dave Basl. One of the most outgoing people Ive ever had the pleasure of working with at a dealership. He called around to arrange a rental so I could...
Response from the owner Replied: Hi Nathan! We're so happy we were able to help you out and that you found our staff to be so supportive during your experience here at Bud Smail Motorcars. We are always more than happy to assist you if anything else comes up. We hope to see you soon!
Google Review
- May 15, 2019
Mike Griffith is phenomenal! He helped coordinate my recent car inspection and car pick up with drop off service. He did an exceptional job and service dept. is excellent! Would highly recommend Bud Smail!
Response from the owner Replied: Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- May 14, 2019
Response from the owner Replied: Norma, we are so happy to read such a great review about Bud Smail Motorcars! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- May 10, 2019
Response from the owner Replied: Joseph, we are so happy to read such a great review about Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- May 10, 2019
Response from the owner Replied: Hi Cindy, thank you so much for your positive comments about Bud Smail Motorcars! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 09, 2019
The service department took care of me immediately. They answered all questions, explained the repair, scheduled conveniently and finished on time. All was done with a smile and courtesy.
Response from the owner Replied: Garret Lipecky, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 08, 2019
Great service
Response from the owner Replied: Anita, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- May 06, 2019
Response from the owner Replied: John, thank you so much for your high rating! We hope to see you soon!
Google Review
- May 04, 2019
Let me start by saying that Bud Smail Mercedes has the friendliest staff. The reason for the lower review is that this is the second time that something has been left on my car after the Auto Butler. A giant white spot (almost like a wax) was located near my fender. So, after the Auto Butler, I had...
Response from the owner Replied: Hi Danielle, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and appreciate you bringing this experience to our attention. If you are willing, please contact us at (724) 838-1200 and ask to speak with Art so we can work towards a resolution. We look forward to hearing from you.
Google Review
- April 30, 2019
Response from the owner Replied: Hi Andrew! We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 28, 2019
great job as always, Mike is my man. Thanks
Response from the owner Replied: Hi Theresa, thank you so much for your positive comments about Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- April 27, 2019
Response from the owner Replied: Lorraine, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bud Smail Motorcars. We hope to see you soon!
Google Review
- April 25, 2019
Honest, Friendly, Knowledgeable service
Response from the owner Replied: Alfred, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 22, 2019
The Service experience at Bud Smail Mercedes was excellent!
Response from the owner Replied: We appreciate that, Jeffrey. Thank you!!
Google Review
- April 19, 2019
The Smail Mercedes dealership is a beautiful brand new building, and everything is first class, starting the with people on the phone, to the service advisors, and throughout the operation. Everyone is professional and courteous; all work is done to perfection. They always have a new loaner car for...
Response from the owner Replied: Hi Dan, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations! Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 19, 2019
I have purchased six vehicles from the Smail family and am always pleased with the service. They explain in detail the service to be completed and explain again in detail once completed. Troy is there for me at any time to answer questions , I greatly appreciate his time and patience! My...
Response from the owner Replied: Joan, thank you so much for your kind words about your experiences at Bud Smail Motorcars. It means a great deal to us that you took the time to share your review. We look forward to continuing to work with you (and your brother-in-law!) in the future.
Google Review
- April 14, 2019
Response from the owner Replied: Hi Keith! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 13, 2019
As always, Dave Basl was extremely helpful and the service provided was great. It's a pleasure to have my car serviced there.
Response from the owner Replied: Becky, we really appreciate your feedback and highlighting some of our staff who made your experience so great! We look forward to your next visit! Take care!
Google Review
- April 12, 2019
Excellent sales and service experience. Very satisfied
Response from the owner Replied: Hi Keith, thank you so much for your positive comments about Bud Smail Motorcars! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 11, 2019
I have had the misfortune of requiring work done at both Smail Mercedes and Smail Acura over the past week or so. Regarding my Mercedes, I have always been treated very well when I have gone in there for basic maintenance and tires. However, because of my own oversight, I had to have an inspection...
Response from the owner Replied: Dennis, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing, please contact us at (724) 838-1200 and ask to speak with manager, Art Trezise, so we can work towards a resolution. Thank you for bringing this to our attention. We look forward to hearing from you and again are sorry to hear about this negative experience.
Google Review
- April 09, 2019
This review is only about parts and service at Smail. I did not buy a car here.Polite professionalism and a comfy office doesn't always mean good automotive service. Thankfully, it does at Smail. I took my older but much-loved car for some official, full-priced Mercedes service. The team worked hard...
Response from the owner Replied: Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 06, 2019
This review is only about parts and service at Smail. I did not buy a car here.Polite professionalism and a comfy office doesn't always mean good automotive service. Thankfully, it does at Smail. I took my older but much-loved car for some official, full-priced Mercedes service. The team worked hard...
Response from the owner Replied: Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 02, 2019
I'm pretty particular about what I want for service (hand-torque the lugs, don't wash, Amsoil, etc.) and Smail comes through with perfection every time. Matt and all the service advisers and techs work with precision and excellence.
Response from the owner Replied: Dean, we're happy to hear you had such a positive experience with our team! Thanks for highlighting some of our staff members that made your experience so great. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 30, 2019
Great customer services and very satisfied with the workmanship
Response from the owner Replied: Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 29, 2019
A great experience as always.
Response from the owner Replied: Thanks, Frank!
Google Review
- March 26, 2019
Anthony and his team demonstrated Excellent salesmanship! Went in feeling overwhelmed and left with an unbelievable deal! His knowledge of the Mercedes product while working me the best deal possible is why I drove home with my dream car!
Response from the owner Replied: Angela, we're so glad that we were able to go above and beyond your expectations! We want all our customers to have a stress free and comfortable experience. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 25, 2019
I was extremely pleased with my recent service. Easy to make appointment and service was excellent and completed on time. Matthew was very professional, skilled , friendly and accommodating. And, an added plus was the car wash and vacuuming.
Response from the owner Replied: Penny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bud Smail Motorcars! Thank you for your kind words and this wonderful review. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 24, 2019
As a always, first class service .
Response from the owner Replied: Jeffrey, we're glad to hear you enjoyed your visit. Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 22, 2019
Great people that will help you
Response from the owner Replied: Hi Braden, thank you so much for your positive comments about Bud Smail Motorcars! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- March 22, 2019
Response from the owner Replied: Barbara, we are so happy to read such a great review about Bud Smail Motorcars! We can't wait to see you again, have a great day.
Google Review
- March 20, 2019
Cant say enough this is are second car purchase from smail Mercedes and Anthony Polvinale and Joe are the best they both made are buying experience a pleasure. Look forward in doing business with the smail Group in the future and would highly recommend buying a car from the smail Group. Stop and see...
Response from the owner Replied: Hi Bob, thank you so much for your positive comments about Anthony and Joe Bud of Bud Smail Motorcars! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 19, 2019
Response from the owner Replied: April, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 17, 2019
Excellent A-schedule service on our new Coupe. I was relieved to talk to your pick-up driver(s) about their years of experience-- decades actually.Thank you all.
Response from the owner Replied: Hi Winn, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day.
Google Review
- March 16, 2019
Response from the owner Replied: Mark, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- March 09, 2019
Response from the owner Replied: Hi Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- March 06, 2019
Response from the owner Replied: Nancy, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 05, 2019
Thy do quality work. Outstanding attention to detail.
Response from the owner Replied: Hi Karanja! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 04, 2019
Bud Smail Motor Cars did a great job with the service on my car. My car was picked up from my place of work on time and returned there at the time expected. The service was performed exactly as I expected. They performed the Auto Butler service and my car was spotless. The service manager, Mike,...
Response from the owner Replied: Holly, we are so happy to read such a great review about Bud Smail Motorcars! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 01, 2019
Response from the owner Replied: Connie, thank you for your review. Your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 01, 2019
Response from the owner Replied: Hi Donald, thank you so much for your positive comments about Bud Smail Motorcars!
Google Review
- February 28, 2019
Service is made easy and convenient by the first class staff. Dave Basl is an absolute asset to the dealership. I have owned eight Mercedes-Benz, and purchased my last five Mercedes-Benz from Bud Smail; and, I would strongly recommend this dealership.
Response from the owner Replied: Gary, thank you for your kind words and this wonderful review! We are happy to pass along your comments to Dave and the team. We look forward to your next visit! Take care! Bud Smail Motorcars
Google Review
- February 28, 2019
Easy, fast purchase! I did not want to be at the dealership for hours after deciding on what vehicle I wanted waiting for loan approval and processing. Signed the papers, they did the loan processing after I left and I picked the car up the next day. Easy, fast transaction. Sales people were very...
Response from the owner Replied: Hi Crissy, thank you so much for your positive comments about Bud Smail Motorcars! We are happy to have met your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 27, 2019
Thy do quality work. Outstanding attention to detail.
Response from the owner Replied: Hi Karanja! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- February 25, 2019
Response from the owner Replied: David, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
Google Review
- February 25, 2019
Response from the owner Replied: Erika], thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- February 24, 2019
Very nice guy, I forget his name , but he had a very nice jacket and hair and showed my dad and my mom around the gls 450 . He was very noligabable . And if your reading this . I suggest looking at all the cars that have 0 fatalities in then from the bast 15 years . Youll be surprised . Volvo XC90...
Response from the owner Replied: Jack, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- February 22, 2019
Response from the owner Replied: John, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- February 20, 2019
Response from the owner Replied: Barb, thank you for sharing your positive experience!
Google Review
- February 19, 2019
good experience, vehicle is very nice. only detractor was the online response took a while to get going.
Response from the owner Replied: Ma Fa, we are so pleased you enjoyed your visit to Bud Smail Motorcars! If you're ever in need of more help, please let us know!
Google Review
- February 19, 2019
MIKE AND MERCEDES ALWAYS DO A FIRST CLASS JOB
Response from the owner Replied: Larry, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- February 19, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- February 15, 2019
Response from the owner Replied: Hi Rick! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Google Review
- February 15, 2019
This is. Where I take my car
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 06, 2019
The gentleman, Dan who we spoke with in Service was so helpful, so friendly, just like the guy next door.The only negative was that I was quoted a price of 600 instead of 750 like I was charged for schedule B.Other than that, my car runs great all the way back to Northern VA.
Response from the owner Replied: Diana, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your experience. Would you be willing to speak with our Manager Art Trezise to discuss your visit? If so, please reach out to him at 724-838-1200.
Google Review
- February 06, 2019
Response from the owner Replied: Cary, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars!
Google Review
- February 05, 2019
Response from the owner Replied: Rosanne, thank you so much for your high rating! We hope you have a great day!
Google Review
- February 03, 2019
Response from the owner Replied: Lorenzo, we are so pleased you enjoyed your visit to Bud Smail Motorcars!
Google Review
- February 02, 2019
MIKE AND MERCEDES ALWAYS DO A FIRST CLASS JOB
Response from the owner Replied: Larry, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- February 01, 2019
good experience, vehicle is very nice. only detractor was the online response took a while to get going.
Response from the owner Replied: Ma Fa, we are so pleased you enjoyed your visit to Bud Smail Motorcars! If you're ever in need of more help, please let us know!
Google Review
- January 31, 2019
Anthony was very knowledgeable and passionate about the Mercedes line. He explained all the buying and leasing options to best fit our needs. There was absolutely NO pressure or games to buy. We test drove a GLE for 1 week and he never called me once to get me to "buy today".This is our 2nd...
Response from the owner Replied: Paul, we are very happy Anthony could provide you with a positive experience! As always, if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 31, 2019
Response from the owner Replied: Jun Yan, we are so pleased you enjoyed your visit to Bud Smail Motorcars!
Google Review
- January 30, 2019
Smail Mercedes service and sales representatives have been most helpful over the years! (Having purchases the last 3-4 Mercedes I have had.) Service representative Mike Griffith has been extremely courteous, flexible, knowledgeable and straightforward over several years! Recent sales representative...
Response from the owner Replied: Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- January 28, 2019
Great place for service! A special thank you to Dave Basl and the car service team for helping us care and service our car! You won't go wrong with Bud Smail Motors!
Response from the owner Replied: Karen, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 26, 2019
Kurt was very good to us. There wasn't a lot of pressure to buy. Brian the sales manager dropped in from time to time to help during the negotiations. It was a very good experience and ultimately we bought the SUV so you know it couldn't have been that bad. I feel like we got a decent deal.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- January 26, 2019
Response from the owner Replied: Kim, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 25, 2019
Absolutely 1st class! The care and concern every person involved in the process expressed was genuine and sincere and that is reassuring to feel when making a major purchase. I'll be back!!
Response from the owner Replied: Marc, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
Google Review
- January 25, 2019
Mike and his team provided superior service. My vehicle was delivered timely and in sparkling condition!!
Response from the owner Replied: Julie, we're happy you found our staff to be so supportive during your experience here at Bud Smail Motorcars. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- January 17, 2019
Response from the owner Replied: Hi Ginny! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- January 13, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- January 11, 2019
Best Benz dealer!
Response from the owner Replied: Hi William, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations!
Google Review
- January 11, 2019
Response from the owner Replied: Christine, we're happy you found our staff to be so supportive during your experience here at Bud Smail Motorcars. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- January 11, 2019
Getting tires. great service thank you Mike
Response from the owner Replied: Susanl, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- January 11, 2019
Nice and friendly. The repair shop is very good.
Response from the owner Replied: John, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 09, 2019
Bryan Sciarrino, the sales manager, made the whole experience painless. As everyone knows, car buying is more like work and you sometimes feel pretty beat up. This was different.....in a good way. So far its been great and I just have a feeling it will remain that way. They held the vehicle so it...
Response from the owner Replied: Hi William, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations!
Google Review
- January 08, 2019
Response from the owner Replied: Hi Daniel, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations!
Google Review
- January 07, 2019
Great experience so far. Very knowledgeable and helpful salesperson, Troy Lee. Highly recommend Troy, and his leadership team, Joe and Bryan and Brian at Bud Smail!
Google Review
- January 06, 2019
As always. Did a great job.Kept me informed of progress and cost .
Google Review
- January 03, 2019
Response from the owner Replied: Connie, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- December 31, 2018
I just had a great car buying experience at Bud Smail Mercedes Benz. Scott took his time, showed me cars, and offered suggestions with no pressure whatsoever. My wife and I are extremely happy with our purchase and have told everybody we talked to about it. We will be back when we need another car.
Response from the owner Replied: Rick, we are so pleased you enjoyed your visit to Bud Smail Motorcars! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- December 27, 2018
This is the second Mercedes I have purchased from Bud Smail Motorcars in Greensburg. With my first one the service was wonderful during the sale and after. Any questions or concerns I had were dealt with courteously and professionally. They also communicated special events and offers regularly as...
Response from the owner Replied: Sharon, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 25, 2018
The service is incredible. I am very satisfied with Bud Smail's vehicle Service. I live 45 minutes away, and when I have issues I call Mike Griffith who takes care of everything. I want to specially thank Mike because he never tires, or doesn't show it at all, of me calling. He answers my calls and...
Response from the owner Replied: Hi L R, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 25, 2018
Very good service, honest, polite, professional. Thought that kind of service does not exist today. Old fashioned quality service is alive and well at SMAIL Mercedes Benz!!
Response from the owner Replied: Hello Francis, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- December 21, 2018
Response from the owner Replied: Marianne, thank you for the high star rating!
Google Review
- December 16, 2018
Part for car was not available. Had to be overnighted from central facilitiy. Not a huge problem but caused a delay. Otherwise, all went well.
Response from the owner Replied: Hi Saul, thank you so much for your honest feedback about your visit to Bud Smail Motorcars! We are glad we were able to get your vehicle serviced properly and we are looking at ways to make sure we can streamline this to a single visit. There are going to instances where we have to order a part, but we would like to reduce those as much as possible. Thank you again for leaving us this response!
Google Review
- December 13, 2018
Response from the owner Replied: John, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 13, 2018
Great service ... Don't just drive by!
Response from the owner Replied: Claudia we are so happy to read such a great review about Bud Smail Motorcars! If you're ever in need of more help, please let us know!
Google Review
- December 11, 2018
Purchased 3 cars over the past weekend from 3 separate dealerships. This was another fast friendly experience. I love my MB. Thank you.
Response from the owner Replied: Sanjeev, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 11, 2018
Bud Smail motor cars made the process easy. They offered flexibility in making the appointment work for my schedule. They called as a reminder of my scheduled date and kept me abreast on progress and completion while offering me several solutions for transportation while my vehicle was being serviced.
Response from the owner Replied: Hi Doug, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- December 06, 2018
Response from the owner Replied: Joseph, we are so pleased you enjoyed your visit to Bud Smail Motorcars! We do hope we can be of assistance in the future. Take care!
Google Review
- December 06, 2018
Response from the owner Replied: Geoffrey, thank you for the high star rating! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- December 05, 2018
This was the second car I have leased through Smail Mercedes and I have been very happy with the cars, rates and service both times. My salesman, Anthony Provinale, was beyond knowledgeable in all things Mercedes. He was very thorough in explaining all of the new technology features to me and spent...
Response from the owner Replied: Hi Julie, thank you so much for your positive comments about Anthony and Bud Smail Motorcars! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 03, 2018
Bud Smail Motor Cars did a great job with the service on my car. My car was picked up from my place of work on time and returned there at the time expected. The service was performed exactly as I expected. They performed the Auto Butler service and my car was spotless.
Response from the owner Replied: Holly, we are so happy to read such a great review about Bud Smail Motorcars! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 30, 2018
They always wash my vehicle and today they washed my mats which were very dirty!! :)
Response from the owner Replied: Jeanette, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Bud Smail Motorcars
Google Review
- November 29, 2018
Response from the owner Replied: Hi Jessy! We're so happy we were able to help you out!
Google Review
- November 28, 2018
Response from the owner Replied: Hi Gloria, thank you so much for your positive rating about Bud Smail Motorcars! We do hope we can be of assistance in the future. Take care!
Google Review
- November 27, 2018
Response from the owner Replied: Hi John We're so happy we were able to help you out! We hope you have a great day!
Google Review
- November 25, 2018
Great service. Matt's great!
Response from the owner Replied: R Ray Clark, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We do hope we can be of assistance in the future. Take care!
Google Review
- November 19, 2018
Response from the owner Replied: George, we are so pleased you enjoyed your visit to Bud Smail Motorcars! If you're ever in need of more help, please let us know!
Google Review
- November 19, 2018
Response from the owner Replied: Hi Anthony! We're so happy we were able to help you out! We hope you have a great day!
Google Review
- November 19, 2018
Couldn't be happier with the service provided by Sharon. She listened to what I needed and didn't push me into anything. Test drove three cars before I decided what I wanted and the buying process was quick and easy.
Response from the owner Replied: James, we are very happy Sharon could provide you with a great experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 19, 2018
Matt & the service department at Smails continue to do an excellent job on my wifes vehicle. Attention to detail & their thoroughness is hard match. Never any negative issues, always on time. A+
Response from the owner Replied: Pete, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 14, 2018
Response from the owner Replied: Bryan, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- November 14, 2018
Response from the owner Replied: Hi Peter, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 11, 2018
The Smail Auto Group has done their worst job again. My mother recently took her benz to this dealership for a much needed tune-up. The diagnostic test were ran, things that needed to be fix, fixed, and after $2,700.00 some dollars later, receive the car back in working order. Well a few days go by,...
Response from the owner Replied: Garrett, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (724) 838-1200. We look forward to hearing from you.
Google Review
- November 10, 2018
As always, Matt provided great customer services and made me feel right at home. The car runs great and Im confident that the maintenance was done correctly. The whole service team are a great bunch of guys! Thanks!
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! Until the next time we meet, take care!
Google Review
- November 08, 2018
The Smail Auto Group has done their worst job again. My mother recently took her benz to this dealership for a much needed tune-up. The diagnostic test were ran, things that needed to be fix, fixed, and after $2,300.00 some dollars later, receive the car back in working order. Well a few days go by,...
Google Review
- November 07, 2018
Response from the owner Replied: Hi Lisa, thank you so much for your positive comments about Bud Smail Motorcars! We look forward to your next visit! Take care!
Google Review
- November 06, 2018
Response from the owner Replied: David, we are so pleased you enjoyed your visit to Bud Smail Motorcars! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- November 06, 2018
Response from the owner Replied: Hi Watch Me Cook! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
Google Review
- November 05, 2018
Response from the owner Replied: Patti, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 05, 2018
Response from the owner Replied: Elizabeth, thank you so much for your high rating! Until the next time we meet, take care!
Google Review
- November 03, 2018
Response from the owner Replied: Lynn, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 03, 2018
Troy was knowledgeable and very attentive and receptive to all our questions! We felt very comfortable with our purchase and would highly recommend!
Response from the owner Replied: Ramon, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 02, 2018
Response from the owner Replied: Charles, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- November 02, 2018
Response from the owner Replied: Thomas, thank you so much for your high rating!
Google Review
- October 31, 2018
Response from the owner Replied: Ali, thank you so much for your high rating!
Google Review
- October 31, 2018
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- October 30, 2018
Response from the owner Replied: Hi Jon, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 30, 2018
I was expecting some push back when I took my car in for low battery. Instead they didn't just charge it, they replaced it while it was still under warranty. The car wash and vacuum was extra nice touch
Response from the owner Replied: Maureen, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bud Smail Motorcars!
Google Review
- October 29, 2018
Response from the owner Replied: Hi Daniel, thank you for taking the time to leave a review for us at Bud Smail Motorcars. We're happy we could meet your expectations!
Google Review
- October 28, 2018
Excellent service. Had a problem with wifes GLE 350 on Sunday. Made an appointment online for Monday and car was repaired. Thanks to the whole Smail Team!
Response from the owner Replied: Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bud Smail Motorcars!
Google Review
- October 25, 2018
Mike in service and Dave in parts are very personable, knowledgeable, efficient and a pleasure to deal with. Overall a pleasant experience.
Response from the owner Replied: Chuck, thank you for your kind review; we are happy to pass along your comments to the Mike and the team here at Bud Smail Motorcars! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 24, 2018
Matt & the service department at Smails continue to do an excellent job on my wifes vehicle. Attention to detail & their thoroughness is hard match. Never any negative issues, always on time. A+
Response from the owner Replied: Pete, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 23, 2018
Response from the owner Replied: Michael, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!