Cars.com Review
- July 07, 2025
I had a great experience getting my Sprinter serviced for the first time. Hanna in customer service was terrific to deal with
Cars.com Review
- July 02, 2025
Great overall experience with Steve Murphy having me ALL dialed IN when I showed up…. Thanks
Cars.com Review
- June 16, 2025
Excellent service. Showed up with no appointment and a tire pressure warning.. After an initial inspection the problem diagnosed as an issue with the run flat tire. The service advisor organized a tire replacement and we left the dealership, with a new tire and a washed car. All in the space of...
Cars.com Review
- June 15, 2025
I love this dealership because I have the best sales person James Jones!!! I purchased five cars with him and he is the best sales person in the whole dealership!!! If you are looking for a Mercedes, please look him up. He’s the best!!!
Cars.com Review
- June 11, 2025
Had a great experience not too painful !! Everyone was awesome love my new car 🚗 Jeremy didn’t give me the car salesman vibe it was nice .
Cars.com Review
- May 31, 2025
Max is amazing!! The entire team is awesome!! THEY ARE ALWAYS COURTEOUS AND VERY HELPFUL!!
Cars.com Review
- May 25, 2025
Great experience with Dennis and the entire staff! He was very knowledgable of all the models and gave helpful info on each. He was also very patient as I drove and looked at several cars over 2 days. I recommend a visit to the dealership!
Cars.com Review
- May 21, 2025
We recently purchased a E350 Benz from the Mercedes-Benz of Rochester dealership. From the first moment of walking into the showroom, being offered to take a couple of test drives, processing the sale, to picking up the vehicle, the sales person Justin was exceptional. He was friendly and...
Cars.com Review
- May 16, 2025
Steve Murphy is absolutely the best! He made my car service experience seamless. He is prompt, highly professional and transparent.
Cars.com Review
- May 13, 2025
Recently brought my MB car in to resolve an engine light problem that was possibly covered under an extended warranty issue. Stephen Murphy was my service representative and he handled this issue very professionally . I’ve dealt with Stephen in the past and always been pleased with and the work...
Cars.com Review
- May 06, 2025
If you are looking for professional, attentive, and superior experts who treat your vehicle with care and respect your time, I highly recommend West Herr Mercedes! Max, Cody, Steve and the entire West Herr team exceeded my expectations.
Cars.com Review
- May 02, 2025
Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group.
Cars.com Review
- April 19, 2025
My service advisor Glen from the Mercedes - Benz of Rochester is always great too work with. He kept me updated on my vehicle and made sure all my questions and needs were met .Its always a pleasure doing business with them . If you want a good service advisor ask for Glen
Cars.com Review
- April 15, 2025
My service was completed on time and on budget. Michael was great to work with and communicated perfectly. Overall, it was a great experience.
Cars.com Review
- April 09, 2025
Mercedes Benz of Rochester has been very very easy to understand and has taken care of my car to their best of their ability! My vehicle has been running great and is a 2012 😊 Stephen Murph is probably one of the best people I’ve ever dealt with and has taken care of everything to the T for me I...
Cars.com Review
- April 04, 2025
Easy to service scedule and Fast services and Excellent explained to maintenance. I learn many things.
Cars.com Review
- March 07, 2025
I have been very satisfied with the work at Mercedes Benz of Rochester. Have worked with service agent, Stephen Murphy who is very professional. Work done on time when promised
Cars.com Review
- February 16, 2025
Great service and people. Highly recommend. They really take care of their customers. Service is always on time.
Cars.com Review
- February 02, 2025
Great service in a timely manner.The service advisor,Max,was great and very nice.
Google Review
- January 14, 2025
Awesome experience they found exactly what I was looking for. The process was easy and transparent Would highly recommend.
Google Review
- January 13, 2025
Google Review
- January 13, 2025
Got my car worked on about 2 weeks ago and my check engine like came on and payed almost 3k. This is not worth it. Makes no sense.
Cars.com Review
- January 13, 2025
Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation!
Cars.com Review
- January 13, 2025
I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.
Cars.com Review
- January 13, 2025
I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.
Google Review
- January 11, 2025
Great staff with excellent customer service skills.
Google Review
- January 11, 2025
Merahya’s service is as absolutely amazing! I was also impressed with how involved Cody the manager was in my visit. They really go above and being every time I visit!!!!
Google Review
- January 10, 2025
Excellent service. Friendly personnel and quality work. Glen was very helpful and professional.
Response from the owner Replied: Brian,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 10, 2025
Germaine is a phenomenal sales agent! She worked diligently to get me the best vehicle for me based on my specifications. I am extremely pleased and highly recommend her!
Google Review
- January 08, 2025
Google Review
- January 08, 2025
Met with Mr.Jones & Zilensky. Very curtious and professional. Assisted with purchasing, finance and transparency during the sale. Smooth from start till the end. Would recommend for anyone looking to be treated with respect. Great job.
Google Review
- January 07, 2025
Response from the owner Replied: Thanks, Greg! 😊
Google Review
- January 07, 2025
Google Review
- January 04, 2025
Great experience with Mercedes-Benz of Rochester! All good...!
Google Review
- January 04, 2025
Stephen Murphy always keeps me well informed with the process and over exceeds expectations. He is the best in the business!
Google Review
- January 04, 2025
Glen was effficient kind and considerate very courteous
Google Review
- January 04, 2025
We needed service for my father-in-laws GLK and getting an appointment way fairly smooth. We were provided a loaner car so we could do some shopping in Rochester. Service was completed that same day. Great amount of communication from Stephen our service agent. Over-all it was a great experience.
Google Review
- January 03, 2025
Google Review
- January 03, 2025
Max the service rep is wonderful
Response from the owner Replied: Thanks, Sareena! 😊
Google Review
- January 03, 2025
Google Review
- January 02, 2025
I received excellent service from Jason and his wife LeeAnn. They worked together. Jason was very informative about the vehicle I came to test drive. When I decided to purchase he made every step smooth. From staying on the phone with insurance for almost 40 minutes on a Saturday. LeeAnn went to get...
Google Review
- January 02, 2025
Google Review
- January 02, 2025
Great service. Stephen Murphy is a great service manager. He is very customer oriented and professional . I had a loner waiting for me when I dropped my car off in the morning and my car was finished and ready for pick up that afternoon. The service is what keeps me buying my cars from West Herr...
Google Review
- January 02, 2025
Murph provided great customer service and made sure I was informed and provided me with solutions to my questions.
Google Review
- January 02, 2025
Jason St. John was absolutely fantastic!
Google Review
- December 31, 2024
Top tier hands down best customer service ever! Had the absolute best experience here AGAIN. This was my 3rd Mercedes (last one was a 2018) purchased here and I'm from Syracuse! James Jones is top notch best sales guy I’ve ever come across in the industry! 🏅🏆He goes the extra UNLIMITED miles for...
Google Review
- December 29, 2024
We recently bought a car here, Jason St. John who is the sales executive there assisted us through the entire process. He is responsive and assisted us in every aspect.
Google Review
- December 27, 2024
Germaine customer service was great she was very attentive. I will definitely recommend her.
Google Review
- December 27, 2024
Thank you Jason St. John for your first class service on my purchase of the CLE300. It is perfect in every way! As were you…
Cars.com Review
- December 26, 2024
Great communication, i knew where my car was all though the process .price as also communicated
Google Review
- December 25, 2024
Service for inspection was good. Had to wait about 2 hours, but the lounge area had coffee and bottled water as well as fruit and snacks for the customers.
Google Review
- December 25, 2024
Google Review
- December 24, 2024
Glenn, my service specialist, is the reason I will only drive Mercedes Benz. Always accommodating, prompt, and make me feel like I am his only customer. His advice is always spot on.
Google Review
- December 23, 2024
Google Review
- December 23, 2024
Great service!!!
Google Review
- December 22, 2024
Amazing service from Max and the entire team at Wedt-Herr MB Rochester.
Google Review
- December 22, 2024
Off brand service (Tesla) and treated like one of the family. Loaner car was clean and gassed up, service was prompt and properly priced. Could not ask for a better experience with Mercedes Benz!
Google Review
- December 22, 2024
Google Review
- December 21, 2024
Great customer service!!
Google Review
- December 21, 2024
I have never had such great service! Everyone is so kind. They really go out of their way.
Google Review
- December 21, 2024
My visit was a very pleasant experience. The lounge and coffee are appreciated with the wait and I especially appreciate the washing of the car.
Google Review
- December 21, 2024
I had to be towed to Mercedes Benz of Rochester on a weekend and when I contacted Mike on Monday he got me right in and was able to get the right parts in the next day and I was on the road again with no more problems. He kept me informed of their progress and other options available to me all the...
Cars.com Review
- December 21, 2024
Great customer service !!!! My Service Advisor Glen is awesome . He kept me updated when it came too my 2020 GLE 350 4Matic . I highly recommend everyone too come too come too Mercedes-Benz of Rochester
Cars.com Review
- December 21, 2024
Great customer service !!!! My Service Advisor Glen is awesome . He kept me updated when it came too my 2020 GLE 350 4Matic . I highly recommend everyone too come too come too Mercedes-Benz of Rochester
Google Review
- December 20, 2024
Google Review
- December 20, 2024
Google Review
- December 20, 2024
Google Review
- December 20, 2024
Jeremy and the staff at Wester Mercedes, our fantasticReally cannot find anything but Five Star service at that dealership
Google Review
- December 20, 2024
Good and timely service
Google Review
- December 19, 2024
Google Review
- December 18, 2024
Google Review
- December 18, 2024
Very nice purchase experience. Germaine was very helpful and quick to respond to calls, texts and email. My Mercedes purchase was from out of state. Germaine and the team at M-B of Rochester handled the transaction smoothly and knew the details for how to get it done including getting it registered...
Google Review
- December 17, 2024
I called and left a message regarding my warranty for Max, no reply. I called in the next day to be transferred to another VM.. no reply. I placed an inquiry via the website and still no reply.
Google Review
- December 16, 2024
Google Review
- December 14, 2024
Google Review
- December 13, 2024
Very helpful in pulling me out of lease early into new car.
Google Review
- December 13, 2024
Worst customer service I have experienced in a while. My car is in because of recall fix, they messed up first fix and now car has been in for ~3 weeks total. No loaner, zero updates, zero customer care. I will never purchase anything from Westherr dealerships ever.
Google Review
- December 13, 2024
Hannah did an excellent job of documenting my concerns with the check engine light showing up on my Mercedes Sprinter, and keeping me updated on the status of my repairs. The repairs were covered under warranty and completed the same day. Thank you for such great service.
Google Review
- December 13, 2024
Mercedes of Rochester was the best experience I had for warranty work on my 2022 Mercedes GLS 450 ! I first spoke to Patrick was very professional, and explained the recalls on my vehicle. He also offered me a loaner car for the work that needed to be done. When I came to the dealership, Glen ...
Response from the owner Replied: We are happy to hear that! Thanks, Terry!😊
Google Review
- December 12, 2024
Great services
Google Review
- December 12, 2024
Everyone was very helpful. They drove my car back to my office and picked up the loaner car. Talk about convenient and working around my work schedule.
Google Review
- December 12, 2024
Stephen is always so helpful and makes it easy to get my car serviced despite my busy schedule.
Google Review
- December 11, 2024
Google Review
- December 11, 2024
LeeAnn and Jay were great in helping me purchase my new Mercedes
Google Review
- December 10, 2024
Google Review
- December 09, 2024
Google Review
- December 09, 2024
Max was absolutely incredible in service! He made getting snow tires effortless and saved me money!the best service!
Google Review
- December 09, 2024
As always, over the last 15+ years, MB of Rochester, NY takes care of us and our vehicles expertly. Super easy to work with, amazing attention to detail and ALWAYS pleasant and courteous. We only drive Mercedes and we ONLY work with MB of Rochester, NY!
Response from the owner Replied: We are so happy to hear that! Thanks so much, Patti! 😊
Google Review
- December 08, 2024
I had an exceptional experience at Mercedes Benz of Rochester, thanks to Marayha in the service department. She truly represents the gold standard in customer service. From the moment I arrived, she attentively listened to my needs and personally guided me to the lounge waiting area. After the...
Google Review
- December 07, 2024
Jason St. John and his wife Leann are such a GREAT TEAM and a pleasure to deal with. Jason takes all the time you need, is responsive, punctual, factual and has a sense of humor. The West Herr Mercedes dealership including service is A+++++ and happy to deal with them. Jason is # 1 in our book.
Google Review
- December 07, 2024
Google Review
- December 06, 2024
Awesome!
Response from the owner Replied: Ron - Thank you for your 5-star review of Mercedes-Benz of Rochester!
Google Review
- December 06, 2024
In 65 years of dealing with dealerships, I have never had better service than I received this week at Rochester Mercedes Benz. It was exceptional. They came and picked up my Sprinter and left me a loner over Thanksgiving. Dealing with Hanna and Mike in service was a pleasure.
Google Review
- December 06, 2024
I always enjoy the service appointments done at Mercedes-Benz of Rochester! They are so kind and always do the job right. Service writer, Steve Murphy offered me coffee, walked me to my preheated car and even opened my door for me! You don’t meet people like this anymore. Oh, and the car runs...
Google Review
- December 05, 2024
My vehicle was recently serviced at MB of Rochester, and I had a great experience! I worked with Glen, who was extremely helpful and answered all my questions. My service was done on time, and my vehicle looked amazing.
Google Review
- December 02, 2024
Google Review
- December 01, 2024
Google Review
- December 01, 2024
I want to thank my salesman Justin Allen and the Mercedes staff for their attentive professional service! I just came to browse and ended up making a purchase. Justin made the experience so stress free, asked all the right questions and went ABOVE and BEYOND! He even made arrangements to get my old...
Cars.com Review
- November 30, 2024
Excellent service and work as always! Everyone is always friendly and helpful. I have such reassurance when I take my Mercedes here. I have taken it to other import shops in the past and they simply do not put in the dedication and thorough work that the Mercedes dealership does. I now just only...
Google Review
- November 30, 2024
The dealership was very good but neglected to handle one issue on the service write up. Merahya was fantastic and EVERYONE there is friendly and helpful.
Response from the owner Replied: Thanks, Ernie! 😊
Google Review
- November 30, 2024
Rob had my car delivered to me within less than 24 hours. I did the whole deal over the phone. I couldn’t have asked for a more seamless transaction. The girl who transported my car was so sweet. I truly appreciate everything!
Google Review
- November 30, 2024
We were travelling from Montreal to New Orleans and our Sprint exhaust pipe broke on the way. We stop at Mercedes-Benz. They repair it really quickly while we were waiting in the customer lounge who was really great. Amazing experience there !
Google Review
- November 29, 2024
Service is always impeccable At Mercedes and any time i call steve he returns my call and gets my vehicle in to be serviced. Mercedes treats you like family and thats why I am sticking with Mercedes.
Response from the owner Replied: We are so happy to hear that! Thanks so much! 😊
Google Review
- November 29, 2024
Google Review
- November 29, 2024
Although the car didn't exhibit the issue I was experiencing they spent the time to try and recreate it. Cordial, reaponsive
Google Review
- November 29, 2024
Wonderful car buying experience. Jeremy and the entire team I worked with were professional and Knowledgeable. Jeremy went above and beyond to ensure I had the car I wished for! Excellent customer service. Thank you.
Google Review
- November 29, 2024
James Jones was excellent, helpful, attentive and truthful! Made it easy!!!
Google Review
- November 29, 2024
Google Review
- November 29, 2024
Google Review
- November 29, 2024
Great people and Great service..being a commercial driver i can't afford to be out of service for long. hannah got me in ASAP and the problem was fixed in a few days. Highly recommended.
Google Review
- November 29, 2024
Google Review
- November 29, 2024
It’s so nice having a service manager who takes the time to know you, even though the vehicle has not had a history of service issues. Murph is the best ever
Cars.com Review
- November 28, 2024
Very professional and knowledgeable. Answered all my questions/concerns promptly. Did exactly what they said they would and did it promptly. I would not hesitate to use or recommend James and the rest of the team in the future. Thank You.
Google Review
- November 24, 2024
Jeremy always makes the new car experience smooth and enjoyable ! Outstanding customer service!
Response from the owner Replied: We are so happy to hear that! Thank you, Peter! 😊
Google Review
- November 24, 2024
Glenn was courteous and kept me informed with the delay of my parts. My vehicle was returned in great clean condition.
Cars.com Review
- November 23, 2024
Service was a 12 out of 10 from Stephen Murphy and his team. I'm always impressed with how well customers are treated. This is my 3rd MB and service from them has always been superb over the years. Quality and relationships count. Great job!
Cars.com Review
- November 23, 2024
Service was a 12 out of 10 from Stephen Murphy and his team. I'm always impressed with how well customers are treated. This is my 3rd MB and service from them has always been superb over the years. Quality and relationships count. Great job!
Google Review
- November 22, 2024
Google Review
- November 22, 2024
My salesperson, Justin, was the best in helping me purchase my dream car. He answered all my questions and was supportive to the end. I can say I had the best experience at Mercedes Benz.
Google Review
- November 20, 2024
Working with Germaine and Mercedes-Benz of Rochester was really a pleasure. Everyone was friendly and very patient while we went through the leasing process. We are very happy with our purchase!
Google Review
- November 20, 2024
Google Review
- November 20, 2024
We just love our service advisor, Steven Murphy. He is wonderful to work with. He is thorough, friendly, and always makes us feel at ease regarding the work to be done.
Response from the owner Replied: So happy to hear that! Thanks, Peter! 😊
Google Review
- November 18, 2024
Google Review
- November 18, 2024
I purchased a E350 and a S580 through you guys in the last year and between having Bob as a sales rep and merahya as my maintenance and service rep (for a few years now) it's definitely a dream team for westherr! Nothing but professionalism and great trustworthy people who help make a usually...
Google Review
- November 17, 2024
We had the one of the great experiences working with Joe and his team! They took awesome care of us and helped us with all the questions we had. Drove all the way down from Duluth.If you’re looking to buy this is the place to go.
Google Review
- November 17, 2024
Google Review
- November 17, 2024
I had a rim repaired on my 2023 Chevrolet Colorado that I damaged the first time I drove my new truck through my banks drive thru. West Herr Mercedes-Benz of Rochester fixed it let me tell you, it looks brand new. Thanks for a job well done. I was a bit skeptical on buying the coverage with my new...
Google Review
- November 17, 2024
I just picked up my 2025 E350 4 matic from Jason and Leeann St. John yesterday. This is the 3rd E-Class that I’ve purchased from them, the 5th for our household. Jason went above and beyond from the discussion phase of this car to making sure the build order was exactly what I wanted. He delivered...
Google Review
- November 17, 2024
Everything handled quickly with friendliness.
Google Review
- November 17, 2024
I had new front brakes put on my car. Merahya had it done two hours earlier than requested. She’s friendly and efficiently.
Google Review
- November 16, 2024
Excellent Service. Jeremy our salesman was professional and went above and beyond. I highly recommend both our salesman and dealership!
Google Review
- November 15, 2024
He knows what he’s doing, I’ll do it again next time!
Google Review
- November 15, 2024
Google Review
- November 12, 2024
Jeremy at Mercedes of Rochester provided an outstanding car-buying experience from start to finish! He was professional, knowledgeable, and went above and beyond to ensure I got the perfect car. The entire process was seamless, and I couldn’t be happier with my purchase. I highly recommend working...
Google Review
- November 12, 2024
Google Review
- November 12, 2024
A little longer than I expected, but overall it was good
Google Review
- November 12, 2024
Max is very professional and personable. All of the items were addressed with my car and there was great follow up every step of the way!
Google Review
- November 12, 2024
Google Review
- November 12, 2024
Cars.com Review
- November 12, 2024
Merahya was so friendly and helpful while getting my car serviced. She made it less stressful with all her communication!
Cars.com Review
- November 12, 2024
Merahya was so friendly and helpful while getting my car serviced. She made it less stressful with all her communication!
Google Review
- November 08, 2024
Very professional, very knowledgeable. Good communication.
Response from the owner Replied: We are glad to hear that! Thank you for your business, Paul! 😊
Google Review
- November 08, 2024
Great experience at MB Rochester. Easy to schedule. Greeted with a smile.Merahya, the service advisor was engaging and communicated proactively and well.She was outstanding.
Google Review
- November 07, 2024
Excellent Customer Service Especially the Young Man who Approached Me Took My Information and Escorted Me In To Glen Who Handled Everything With Such Professionalism 10/10...
Google Review
- November 07, 2024
I had Max as my service writer. I had a great experience with Mercedes. They got my car in early by appointment I had less of repairs. They were able to get it done on time. We're awesome at really informing me on the condition of my car and future repairs that I should be aware of. They also have...
Google Review
- November 06, 2024
Google Review
- November 06, 2024
Google Review
- November 06, 2024
Customer service was top tier along with the communication.
Cars.com Review
- November 05, 2024
Recently, I had an alignment scheduled through Mercedez-Benz of Rochester. Cody Mudroff acted with a sense of urgency when taking care of my vehicle to make sure it got the proper maintenance it needed. I want to extend my gratitude to honest and exceptional managers like these that continue to put...
Cars.com Review
- November 05, 2024
Recently, I had an alignment scheduled through Mercedez-Benz of Rochester. Cody Mudroff acted with a sense of urgency when taking care of my vehicle to make sure it got the proper maintenance it needed. I want to extend my gratitude to honest and exceptional managers like these that continue to put...
Google Review
- November 05, 2024
Kayla was very easy to work with during a scheduled service. She answered my concerns with genuine care and was flexible to accommodate my schedule. Would work with her again
Response from the owner Replied: We are so happy we could help! Thank you so much! 😊
Google Review
- November 05, 2024
Google Review
- November 04, 2024
Stephen Murphy, my Service Advisor along with Service Manager Cody Mundorff, are both exemplary individuals with outstanding customer service demeanor. Their welcoming and courteous greeting, professionalism, industry knowledge, friendly manners, attention to details, positive “can do” attitude and...
Cars.com Review
- November 04, 2024
I purchased a GLC 2022 this past week from Mercedes of Rochester and had an excellent experience. The sales consultant was very helpful and supported me throughout the entire purchase process. I am very pleased with the professionalism and knowledge my sales associate had and the care she showed to me.
Cars.com Review
- November 04, 2024
I purchased a GLC 2022 this past week from Mercedes of Rochester and had an excellent experience. The sales consultant was very helpful and supported me throughout the entire purchase process. I am very pleased with the professionalism and knowledge my sales associate had and the care she showed to me.
Google Review
- November 01, 2024
I wanted to have an illuminated emblem installed. Merahya helped from start to finish. She was very helpful with gathering all of the parts needed and was able to setup an appointment quickly. She was extremely professional and made my experience amazing. I would highly recommend her for your...
Google Review
- November 01, 2024
Great experience.
Response from the owner Replied: Austin,So happy to hear this! Thank you for choosing West Herr!
Google Review
- October 31, 2024
Great job overall but they left my white steering wheel filthy
Google Review
- October 31, 2024
Google Review
- October 31, 2024
Everyone at this dealership is professional and great to work with!
Response from the owner Replied: We are so happy to hear that! Thanks, Ranae! 😊
Google Review
- October 31, 2024
Great customer service from sales representative Justin Allen, while Justin wasn't my sales representative he took the time to help me get my Mercedes app up and running! Thank you Justin for your professionalism you went above and beyond it was greatly appreciated.
Google Review
- October 31, 2024
Hannah was very helpful and even got my sprinter van/airstream plugged at night:)
Google Review
- October 31, 2024
Google Review
- October 30, 2024
Germaine and the entire staff was professional and incredibly patient as I worked through my first time buying a Mercedes and with them. I would recommend her and Mercedes of Rochester to friends and family!
Google Review
- October 30, 2024
While we had a rather severe issue with the car, Mr. Murphy handled it as he usually does, with professionalism, empathy and integrity……..honestly, not any better to work with…..
Google Review
- October 30, 2024
Max was outstanding! Had lottle time and he gotme going quick and saved me a bundle w his persistanxe! Give him a raise!
Google Review
- October 30, 2024
I have purchased 3 cars from MB of Rochester the latter 2 from Jeremy Wabick with whom we have been very pleased. His performance through the sales process and after, was outstanding. He's just a genuine guy who's very helpful, trustworthy and communicates well. We highly recommend him.
Google Review
- October 30, 2024
Max did a great job coordinating my visit, from pick up to drop off, everything went smoothly. My issues were addressed promptly, other issues were identified and logged without being pushy. Highly recommend.
Google Review
- October 30, 2024
Google Review
- October 30, 2024
He made me feel very comfortable I was nervous about trading my vehicle
Google Review
- October 28, 2024
Great experience! Communication and craftsmanship were excellent. Merahya and service team were awesome. Greeted immediately upon arrival and everything went as discussed.
Google Review
- October 28, 2024
Response from the owner Replied: Thanks, Hubert! 😊
Google Review
- October 28, 2024
Max and the entire service team were excellent as usual!
Google Review
- October 28, 2024
Excellent communication, timely updates made for a lovely experience. Super nice humans!!!
Response from the owner Replied: Thanks, Andrew! 😊
Google Review
- October 27, 2024
Merahya from Mercedes Benz Rochester went over and above to make sure our car was available for pickup pick up as soon as possible after service, in addition to providing us with a loaner for the day. Because of her expertise and kindness, our experience went seamlessly. Thank you so much!
Response from the owner Replied: Tara,So happy to hear this! Thank you for choosing West Herr!
Google Review
- October 27, 2024
Great Service.
Google Review
- October 27, 2024
Merahya was fantastic. I showed up at the service shop and found out that there was no loaner car available for me. I wasn’t paricularly happy but, rather than escalate the situation, Merahya patiently listened to my frustrations. I drove off, frustrated by the experience (which was not her fault)....
Google Review
- October 27, 2024
Google Review
- October 26, 2024
James is the bomb. Got me in the car best suited for me. Staff is efficient and organized. Highly recommend.
Response from the owner Replied: Thanks, Faith! 😊
Google Review
- October 26, 2024
Courteous staff good service get your vehicle in as soon as they can
Google Review
- October 25, 2024
I bought my car at Mercedes Benz Rochester and have always had great service. This time I had driven over a screw and it punctured my tire. They had the tire in stove and got me in to change it within the hour. Awesome service and attention to detail.
Google Review
- October 25, 2024
Great atmosphere your good people
Google Review
- October 25, 2024
Google Review
- October 24, 2024
Google Review
- October 23, 2024
Google Review
- October 23, 2024
We like the speed and efficiency of service with Mercedes of Rochester. Our service manager, Stephen Murphy always offers great communication.
Google Review
- October 23, 2024
Excellent service. I needed help with one of the tires needing repair. It required urgent attention. Many Thanks to shop floor folks for awesome job.
Google Review
- October 23, 2024
Google Review
- October 22, 2024
Google Review
- October 22, 2024
Was really great experience on my last service call. (Oil change and winter tires installed) Steven been our service rep for years always very attentive and helpful. Highly recommended
Google Review
- October 20, 2024
Jeremy was very pleasant and helpful. If I were to purchase another vehicle I would definitely request Jeremy.
Google Review
- October 19, 2024
Google Review
- October 19, 2024
We visited Mercedes-Benz of Rochester to look at the GLC and GLB models. While we were impressed with the GLC model, our overall experience with the dealership was unpleasant. The salesman was unenthusiastic and did not really want to showcase or demonstrate the vehicle's key features. His response...
Google Review
- October 19, 2024
Great job. Kept me well informed every step of the way and will be driving my car back to me.
Google Review
- October 18, 2024
Google Review
- October 17, 2024
Bob was super helpful! Love me new car
Google Review
- October 16, 2024
I am always impressed with Stephen's professionalism. Their customer service is second to none. I have been a customer for over 10 years
Google Review
- October 16, 2024
Steve and Mercedes (customer service) is top notch. I had MB's for years and left to another brand. That car was ok, but service was awful...So I sold that car and bought a new GLE-MB, just to deal with Steve again!
Google Review
- October 15, 2024
Response from the owner Replied: Thank you, Karen!
Google Review
- October 15, 2024
Google Review
- October 12, 2024
Called on a last minute battery problem on my new class B sprinter van Was leaving on a trip in three days. Got me in the next day. Was in and out in less that 2 hours. Van is ready to go! Excellent service!
Google Review
- October 12, 2024
Quick and fast appointment. Glen was great.
Cars.com Review
- October 12, 2024
The customer service is second to none. I have been coming to Mercedes Benz of Rochester over 7 years and each time they have delivered outstanding service From the time pulling car in you are greeted warmly and treated professionally and with great care. I have been blessed with the best Service...
Cars.com Review
- October 12, 2024
The customer service is second to none. I have been coming to Mercedes Benz of Rochester over 7 years and each time they have delivered outstanding service From the time pulling car in you are greeted warmly and treated professionally and with great care. I have been blessed with the best Service...
Google Review
- October 11, 2024
Sales experience was great. Brandon took his time and walked me through the whole process step by step and got me in the vehicle I wanted.10/10
Google Review
- October 11, 2024
Google Review
- October 11, 2024
Wonderful customer service! Can not say enough about how professional they are.
Cars.com Review
- October 11, 2024
Merahya has always handled my repair and service appointments at the dealer professionally and in a friendly manner. Everything goes smoothly.
Cars.com Review
- October 11, 2024
Merahya has always handled my repair and service appointments at the dealer professionally and in a friendly manner. Everything goes smoothly.
Google Review
- October 10, 2024
Glenn was very helpful communication was very excellent he went way beyond my expectation . thank you very much
Cars.com Review
- October 10, 2024
My experiences with this dealer have always been good — friendly and helpful staff, prompt service and accurate timeframes. As I have to travel some distance to this dealer, their dependability is appreciated.
Cars.com Review
- October 10, 2024
My experiences with this dealer have always been good — friendly and helpful staff, prompt service and accurate timeframes. As I have to travel some distance to this dealer, their dependability is appreciated.
Google Review
- October 09, 2024
Response from the owner Replied: Thanks, Hannah! 😊
Google Review
- October 09, 2024
Bob and Christian handled the buying process very well. Everything was done professionally.
Google Review
- October 09, 2024
The service is perfect. I relocate to Rochester and my car wasn’t bought here. The first time I visited here Glen helped me all the things. He will update the information they have as soon as possible.And you can always text to themwhich I think is easier than calling. Sudden problems of my car...
Google Review
- October 08, 2024
I was satisfied with his service and explained the car problem in detail.
Google Review
- October 07, 2024
What a great experience! Not a single pushy person in the place. They genuinely seemed to want to make us happy. Couldn’t be happier with this. It’s all part of the experience!
Cars.com Review
- October 07, 2024
Service fell way short, took my 2006 C280 for annual inspection regularly, and often don’t drive it more than 2000 miles per year, so often only needs inspection done and service reminder on display reset and cleared, now they tell me they can’t reset and clear the reminder if they don’t perform the...
Cars.com Review
- October 07, 2024
Check in, review of service to be completed, review of vehicle inspection, review of services completed, and check out was great. Max was professional and answered all my questions.
Google Review
- October 06, 2024
Mike Harris and Hannah Pierce did an outstanding job with our last minute request for service on our Leisure Travel Van RV Mercedes engine before our long trip back to Florida. Everyone was courteous and thorough with excellent communication. We were detained because of the issue for a day, but...
Google Review
- October 05, 2024
Glen is the man😁
Google Review
- October 05, 2024
Google Review
- October 05, 2024
Service department is a joke. Vehicle has been there since August, its is now October. Went in for warranty work and have heard nothing but excuses on how other vehicles were ahead of it, parts were on order, it takes time…etc. Meanwhile other Mercedes dealers have taken care of the same issue with...
Google Review
- October 05, 2024
I've had two sprinters, they were both serviced at Mercedes-Benz of Rochester. The service department and their mechanics are top notch guys. Never had a problem dealing with them and I've always been up front and honest. My vehicles were always returned at the end of the service and they've been...
Google Review
- October 04, 2024
Ive been a client of Mercedes-Benz of Rochester for over 13 years. During that time, I have had an outstanding customer service experience. I seek the advise of my service advisor Stephen Murphy who provides honest recommendations to ensure the safety and longevity of all my vehicles. I could not...
Response from the owner Replied: Thanks, Jaysen! 😊
Google Review
- October 04, 2024
Response from the owner Replied: Thanks, Marvin! 😊
Google Review
- October 04, 2024
Google Review
- October 04, 2024
6 Stars! I stopped by one day on my Longboard and left next week in a new vehicle! Would have been sooner but had a little bump with the banks but no matter what struggles Germaine & Joe didn't see any problems that they couldn't fix! Highly recommend 👍
Google Review
- October 04, 2024
The visit was cool. They did my service, recommended some addtion and allowed me to choose what i wanted and what i didnt want. Overall enjoyable experience.
Google Review
- October 04, 2024
Absolutely amazing customer service! Our service advisor, Meriah, was very prompt with responses to our questions!!! Highly recommend if you have a Mercedes, and can't figure out what's going on with your vehicle!!!
Google Review
- October 04, 2024
Always pleasant and helpful. Appreciate the service!
Google Review
- October 04, 2024
It was the worst possible. Nobody knew why I was there and paperwork and check that was suppose to be waiting for me wasn’t.Pn hand had no clue what the other was doing!! The paperwork they had could have been mailed to me instead of me driving an hour and a half both ways for nothing!! On a scale...
Google Review
- October 04, 2024
My experience from start to finish was very positive. The sales representative that I worked with, Jason St. John, was welcoming and he found me a car that met my needs. He, also, worked with us to make the purchase work financially. I strongly recommend working with Jason and the Rochester...
Google Review
- October 04, 2024
Great service. Mercedes charge for new battery was expensive ( cheaper though than BMW ). Total bill was slightly less than I was quoted.
Google Review
- October 04, 2024
Google Review
- October 04, 2024
Stephen and the team at Mercedes-Benz of Rochester provided me with timely and comprehensive service. They answered all my questions and exceed all expectations. Highly recommended!
Google Review
- October 04, 2024
Had the absolute best experience here. This was my first time even looking at a new car and everyone here made it so easy for me. James Jones was the best sales guy I’ve ever come across. He actually wanted to help me and was super excited for me to find the perfect car. I’m definitely a Mercedes...
Google Review
- September 27, 2024
Max M. Is awesome as usual
Google Review
- September 27, 2024
Google Review
- September 27, 2024
Quality service
Google Review
- September 27, 2024
This car has had problems for a long time. But no longer. Thank you for the excellent job and keeping me informed of repairs and costs along the way!
Google Review
- September 27, 2024
Google Review
- September 27, 2024
Very accommodating!
Google Review
- September 27, 2024
As always, Stephen and his team do an excellent job... primary reason i continue to do business with mercedes 😎
Google Review
- September 27, 2024
Michael and the crew at Mercedes-Benz of Rochester were wonderful to deal with. We were able to make an appointment to look at a problem with our Sprinter. They kept us informed of what they found and we were able to wait while they fixed it. Being from 2 hours away, it sure made things easier on...
Google Review
- September 27, 2024
Always superior service!
Google Review
- September 27, 2024
Jason and LeeAnn St. John are a team that provided us with an incredible buying experience! In my 67 years I have purchased a few different vehicles but have never experienced the kindness, respectfulness and no pressure buying experience like this.Thank you again Jason and LeeAnn.Al C.
Google Review
- September 27, 2024
Google Review
- September 27, 2024
Glen had excellent customer service, I felt like home in the mercedes-benz dealership
Google Review
- September 27, 2024
Justin was very professional, honest and great to work with! I would highly recommend him. Everything was very quick and I was able to take my car home the same day. Great experience overall!
Google Review
- September 22, 2024
Response from the owner Replied: Sixto,Thank you for choosing West Herr!
Google Review
- September 22, 2024
Brought my car in for 30000 service-around 4 pm to be done the next day. At 930 the following morning i got a call saying it was all done
Cars.com Review
- September 21, 2024
I had my scheduled maintenance work done and during the entire time Glenn kept me updated with text messages. When I to pick my car up, it was perfect! It was a great experience with a very good dealer..
Cars.com Review
- September 21, 2024
I had my scheduled maintenance work done and during the entire time Glenn kept me updated with text messages. When I to pick my car up, it was perfect! It was a great experience with a very good dealer..
Google Review
- September 21, 2024
Did a great job on my full detail. Merahya is always great to work with, great communication.
Response from the owner Replied: Great to hear that! Thanks, Selina! 😊
Google Review
- September 21, 2024
Always an excellent experience. Customer service goes above and beyond. I’m very happy with every single experience I’ve had with the service department. They really take care of you!
Google Review
- September 19, 2024
Great experience at West-Herr Mercedes Benz! Sales with Germaine Jefferson was the best plus all the managers. Drove home in my new C300 in 24 hours! Love my car and love my experience with Mercedes-Benz.
Google Review
- September 19, 2024
Max management of the service was very good with appropriate followups.Thanks
Google Review
- September 17, 2024
Glen always provides excellent service!
Google Review
- September 17, 2024
James have made our experience at Mercedes- Benz really amazing. He really listens and works with you and guides you to make your decision according to your needs without any pressure .I will highly recommend him to my friends and will always go to him in future too .
Google Review
- September 16, 2024
Germaine was great!! Looking for a Mercedes? Call Germaine!!
Google Review
- September 14, 2024
Google Review
- September 13, 2024
Cars.com Review
- September 12, 2024
Merahya Colon was very knowledgeable and very helpful. She was a pleasure to work with.
Cars.com Review
- September 12, 2024
Merahya Colon was very knowledgeable and very helpful. She was a pleasure to work with.
Google Review
- September 11, 2024
They failed to tell me that my car failed inspection because of window tint, even though it is a 2011 model and has always passed inspection, but they did charge the $21.00. When I picked up the car I assumed it passed inspection but saw there was no new sticker later and called the dealership. ...
Google Review
- September 11, 2024
All went well with my service.
Cars.com Review
- September 11, 2024
Excellent dealership from sales to the service department. My experience with Jeremy and service was done in a time saving manner. Sal Ferreri
Cars.com Review
- September 11, 2024
Excellent dealership from sales to the service department. My experience with Jeremy and service was done in a time saving manner. Sal Ferreri
Google Review
- September 09, 2024
Excellent valet service, very professional and friendly staff.
Cars.com Review
- September 09, 2024
This was my third vehicle purchase from here. Easy to work with every time. Would highly recommend.
Google Review
- September 08, 2024
Google Review
- September 08, 2024
Fast efficient and friendly staff and service
Google Review
- September 07, 2024
Professional service
Google Review
- September 06, 2024
Hello, I have been apart of the Mercedes Benz family for some time. Dating back since 2019 in fact. Since joining, I absolutely adore the camaraderie that comes with this experience. Merahya, has assisted me for every one of my scheduled maintenances and she is such a pleasure. Easy to communicate...
Google Review
- September 06, 2024
Cars.com Review
- September 05, 2024
Steve Murphy is a great asset to Mercedes of Rochester. He is attentive and fellows through. He will tell you the truth no matter if it’s good or bad news. He is the reason why I purchased another Mercedes! I know he will take good care of me.
Cars.com Review
- September 05, 2024
Steve Murphy is a great asset to Mercedes of Rochester. He is attentive and fellows through. He will tell you the truth no matter if it’s good or bad news. He is the reason why I purchased another Mercedes! I know he will take good care of me.
Google Review
- September 05, 2024
Stephen and the crew at MB of Rochester are great!
Response from the owner Replied: We appreciate your business, John! Thank you so much 😊
Google Review
- September 05, 2024
As promised
Google Review
- September 05, 2024
The staff and show room were extremely helpful as soon as I walked in. I drove from Buffalo, NY in the rain and they took the time to treat me right. James is an excellent salesperson and i enjoyed working with him. He’s smart, quick, funny and fair. I was able to purchase the car I really liked and...
Google Review
- September 05, 2024
My experience at Mercedes Benz was A-1. My customer care agent Merahya coordinated what needed to be done which resulted in exceptional service time. The ambiance is always pleasant.
Google Review
- September 03, 2024
Response from the owner Replied: Deborah,Thank you for choosing West Herr!
Google Review
- September 03, 2024
Jeremy is one of a kind! He has helped me lease my last two vehicles with Mercedes Benz and I’ll be forever grateful to him!
Google Review
- September 02, 2024
Absolutely the best service ever in Rochester NY
Cars.com Review
- August 31, 2024
We recently purchased a new Mercedes SUV from this dealership. The purchase required to "trade" cars with another dealership, as M-B Rochester didn't have what we wanted in stock. They did this without any hesitation and in. a courteous...
Google Review
- August 30, 2024
Google Review
- August 30, 2024
Google Review
- August 30, 2024
The service manager and his team lead Max were very business professional and caring. The service manager had the patience of Job in dealing with my specific situation! I was highly satisfied with the work done. Mercedes Benz is blessed to have such upstanding Service men who handle themselves well...
Cars.com Review
- August 29, 2024
I have been taken care of by Steven Murphy for the past 15 years (even before WestHerr’s ownership). He is very dependable. The management is also good and polite and they want to help customers.
Cars.com Review
- August 29, 2024
I have been taken care of by Steven Murphy for the past 15 years (even before WestHerr’s ownership). He is very dependable. The management is also good and polite and they want to help customers.
Google Review
- August 26, 2024
Response from the owner Replied: Thanks, Timothy! 😊
Google Review
- August 23, 2024
Very easy process. They were very accommodating and quick to respond.
Google Review
- August 22, 2024
We worked with James Jones! We highly recommend him for anyone who is interested to buy a MB. It was our first MB and we love it!! He patiently work with you on every detail.
Google Review
- August 22, 2024
I am always treated kindly by the emoyees of Mercedes Benz of Rochester. Service and customer service are exceptional.
Google Review
- August 21, 2024
Working with Justin Allen was the best experience we’ve ever had. He was patient and thorough and knowledgeable. He even was welcoming when my kids had to come with me and they now have asked to see visit Justin (the snacks helped!) Highly recommend!
Response from the owner Replied: Rebecca,We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- August 17, 2024
Google Review
- August 15, 2024
Outstanding service dept.
Google Review
- August 15, 2024
From start to finish, my experience was what everyone would hope: respectful, professional and congenial, even peppered with humor! Negotiations were entirely done via phone conversation and texting! I got an outstanding deal, one I couldn’t refuse, for exactly the same car compared to what I was...
Google Review
- August 14, 2024
Very thoughtful and detailed work, service area is great at what they do the whole process is smooth
Google Review
- August 14, 2024
Google Review
- August 14, 2024
Google Review
- August 12, 2024
Google Review
- August 12, 2024
Lynn was very helpful, she order the parts I needed and also advised me of the pending service required for my car. She understood that I only want to take care of the things I can in for. She place my order and will call me when it comes in.Thanks Lynn
Response from the owner Replied: We are so happy to hear that! Thanks, Albert! 😊
Google Review
- August 09, 2024
Open, proactive communication with a tech savvy service dept. They sent me a video of their review of my SUV part by part so I could see the reasoning behind their recommendations.
Google Review
- August 08, 2024
If you want to deal with crooks with nice polos and khaki pants come here. Took my wife's car here for a quick repair got charged almost 2 thousand dollars. Didnt clean up grease and debris on the seats and steering wheel, no loaner cars anymore they just try and earn a spiff of passing off to hertz...
Google Review
- August 07, 2024
Great service
Response from the owner Replied: Thanks, Cathy! 😊
Google Review
- August 07, 2024
Merahya was great!!
Google Review
- July 28, 2024
Great service and always provides me a loaner while my car is getting serviced. They also pick my car up in Syracuse NY where I live since I brought my vehicle in Rochester NY. A+ for me!
Google Review
- July 28, 2024
I recently purchased an E450 from Diane Baron. The entire process was seamless and the customer service was unparalleled.
Google Review
- July 28, 2024
A great place to get you car fix at max is my guy I work with and is the best he get right to the point
Google Review
- July 28, 2024
Google Review
- July 28, 2024
The service was excellent 👌
Google Review
- July 24, 2024
Bought a used car, couldn't have been happier
Google Review
- July 24, 2024
I've been going there for years now. The service is always good, and Steve is great to work with.
Google Review
- July 24, 2024
I was on a road trip from Toronto to Rochester when I drove over the shoulder of the sidewalk and tore open the rear passenger tire of my GLE 350. I called for help on Mercedes Me Connect, and they had my vehicle towed for free to the Mercedes Benz of Rochester on a Sunday afternoon. The tow truck...
Google Review
- July 24, 2024
This is the second time that i bought my car from Mercedes benz of Rochester. I am very happy with their services and I highly recommend them. James Jones is a very professional and honest sales man.
Google Review
- July 23, 2024
Google Review
- July 23, 2024
I recently had the pleasure of purchasing a 2024 Mercedes Benz GLC and wanted to share my exceptional experience with my salesman, Jeremy Wabick. Jeremy made the buying process incredibly smooth. He was pleasant to work with, very knowledgeable about the vehicles, and went above and beyond to get me...
Google Review
- July 23, 2024
Google Review
- July 23, 2024
Max is always customer-centric. Responsive and thorough.
Google Review
- July 22, 2024
I just bought a new Mercedes and when it needed service, I dropped it off to Glen in the service department. Within an hour and a half the vehicle was repaired, detailed, and ready for pick up. Mercedes of Rochester most definitely lived up to their reputation. Thank you for the outstanding service.
Google Review
- July 22, 2024