Google Review
- July 23, 2021
Service was excellent. Angela is always clear and informative. Recommended
Google Review
- July 22, 2021
We are long time customers and the dealership seems to have ongoing problems managing to provide the expected wash/vacuum that is part of the Mercedes service experience. Attempted to resolve to no avail.
Response from the owner Replied: Jeffrey - We are sorry to hear this. We have forwarded your review to our Service Manager to make him aware of the situation directly. Thank you.
Google Review
- July 17, 2021
Our Sales Consultant, Andre, was a pleasure to work with
Google Review
- July 15, 2021
Everything was great. Thank you.
Google Review
- July 14, 2021
Far above and beyond courteous professional friendly customer service. I was offered water or a beverage in an Outstanding Facility. I felt like part of a Big family. I chose to take the 1.5 hr. drive there instead of scheduling Valet Setvice. because Im part of their family.
Google Review
- July 12, 2021
Called to schedule service appointment the scheduler asked if I needed a loaner car. I didnt ask for one they offered it. I arrived and 30 minutes later I was sent on a ride to Hertz rental where all of my personal information and credit card was requested. They then set me up in a Hyundai which...
Response from the owner Replied: Jason - We are sorry to hear about your experience with our service department. We have forwarded your review to our Service Manager to look into the situation directly. Thank you.
Google Review
- July 09, 2021
Great service no waiting Lynne was on top of everything. Class act
Google Review
- July 08, 2021
I want to give thanks to Max Merritt and Steve Singsavatdy for this perfect car buying experience. Id never thought Id buy a Honda from a Mercedes dealer.There was a 2015 Honda Accord for sale there that got sold when I was ready to buy, but there was another one at another west herr dealer thats...
Google Review
- July 01, 2021
Mercedes Benz of Rochester is in a class of its own. The service they provide has been the best dealership experience I have ever had. Stephen who has been my service advisor for the last 4 years is top notch and truly a professional in his field. Very pleased with this dealership and would...
Google Review
- June 29, 2021
Jason took care of me. Top rated experience !
Google Review
- June 28, 2021
Angela is simply THE BEST! Customer service is great !
Google Review
- June 28, 2021
Google Review
- June 27, 2021
Google Review
- June 26, 2021
Google Review
- June 25, 2021
Google Review
- June 25, 2021
Google Review
- June 25, 2021
Google Review
- June 24, 2021
Working with Jay at Mercedes-Benz dealership in Rochester New York was a great experience. We love our GLC 300 and we are glad that we decided to purchase it after our lease ended everything went very smoothly. He was very helpful Their service department is great as well. Everything runs very...
Google Review
- June 22, 2021
The service is OUTSTANDING! The work is always performed in a very timely manner and always repaired correctly on the first time. All the workers are very friendly and the service office is the best! I've been going here for more than 10 years and I've never had a bad experience.
Google Review
- June 19, 2021
Great options at this location
Google Review
- June 18, 2021
Google Review
- June 18, 2021
Cars.com Review
- June 17, 2021
Im a big believer in excellent customer service but west herr Mercedes is the best I have experienced. From Hannah greeting and walking me through the process to Merahya explaining everything, to the loaner being clean and disinfected prior to my sitting in it. I couldnt be happier.
Cars.com Review
- June 16, 2021
Friendly , did what I asked . Thank you Lynn for your guidance in resolving my issues. This is why I return to west herr
Google Review
- June 16, 2021
Every interaction I've had with Mercedes of Rochester has exceed my expectations, in light of my most recent service visit I was greeted politely and professionally by every employee I encountered. My meeting with the service advisor, Ms Subject was relaxing and informative, as she addressed my...
Google Review
- June 16, 2021
Efficient service, pleasant refreshing wait area, everyone courtesy
Google Review
- June 11, 2021
BEAUTIFUL vehicles sitting on a hill over looking the BMWs (Lol) anyways All personal and Management are young, wise and Professional. MUST Visit..
Google Review
- June 11, 2021
Google Review
- June 11, 2021
Google Review
- June 11, 2021
Google Review
- June 11, 2021
Google Review
- June 11, 2021
Google Review
- June 04, 2021
Great experience....first class operation.
Google Review
- June 04, 2021
Google Review
- June 04, 2021
Google Review
- June 02, 2021
Thanks for the excellent customer care as always, Lynne!I appreciate West Herr Mercedes staff and service. Cheers, John Nugent, Rochester NY
Google Review
- June 01, 2021
Always accommodating and effective.
Google Review
- May 30, 2021
Cars.com Review
- May 29, 2021
Mercedes Benz of Rochester has the finest level of service. Every experience has exceeded my expectations. From the communications, to the facility, to the quality of the work and especially the staff, it makes for a pleasurable experience. Having purchased the car at Mercedes of Rochester and...
Google Review
- May 29, 2021
Google Review
- May 27, 2021
The employees are wonderful. Everyone I have worked with from sales to service have been dedicated, professional and all seem like genuine nice people. Angela and Stephen in service are THE best, and treat you like family. I would never go anywhere else to purchase or maintain my vehicles!
Google Review
- May 27, 2021
Google Review
- May 26, 2021
Had to buy parts it took like 10 minutes before he showed up at the counter and was not friendly at all. Seemed more like he was bothered by me trying to buy something. Will not go to that store again.
Response from the owner Replied: Hello - We are sorry to hear this. Could you please reach out to our Parts Manager directly to discuss the situation? JKus@westherr.com or (716) 932-4762. Thank you.
Google Review
- May 26, 2021
Google Review
- May 26, 2021
Google Review
- May 26, 2021
Google Review
- May 26, 2021
Google Review
- May 26, 2021
Hi first an foremost i would like to thank the sales and service department for excellent customer service! I am more than happy with all my experiences at Mercedes-Benz or Rochester. Truly a five-star business and brand!
Google Review
- May 25, 2021
Wonderful experience. Loved how easy the process was and look forward to more cars from them.
Google Review
- May 25, 2021
Great service with a smile and always helpful!
Google Review
- May 24, 2021
This was my first time dealing with the Mercedes Benz service department. Stephen was the best. He kept me well informed and made a call to me after hours! He was very patient with me regarding the technical parts of the repair. I will feel very comfortable going back.
Google Review
- May 21, 2021
This is such a pleasant place to do business! They are efficient, and do a great job of diagnosing problems while they are small. Stephan is awesome at keeping you informed about whats happening with your service.
Google Review
- May 21, 2021
Stephen Murphy is the best service tech ever. He truly takes care of both car and driver.
Google Review
- May 21, 2021
Angela is a great service advisor, she is very friendly and knowledgeable .At Mercedes -Benz of Rochester, they always take good care of vehicles for customers who have car service or buying .
Google Review
- May 20, 2021
Great Service !! What you would expect from Mercedes !!
Google Review
- May 19, 2021
Doug was excellent when it came time to go over all the workings of my new purchase. He sat in the vehicle with me for 30 minutes and made sure I understood all the new components having to do with the computers and engine. Merry satisfied with my purchase so far!
Google Review
- May 19, 2021
Google Review
- May 19, 2021
Google Review
- May 19, 2021
Google Review
- May 14, 2021
Excellent customer service. Angela is great to work with and keeps her customers informed throughout.
Google Review
- May 13, 2021
Steve and his team are not satisfied until the customer is satisfied. This has been my experience for almost 6 years. Consistent customer service and care.
Google Review
- May 12, 2021
Cody Mundorff was an absolute pleasure to work with throughout my entire experience. He is knowledgeable, responsive and very professional! Excellent service.
Google Review
- May 12, 2021
I've been a customer for a few years now , I haven't experienced too many issues throughout honestly and when I have Mercedes service advisor Lynn Subjeck has ALWAYS been honest , attentive, friendly and professional , as well as informative towards myself and the matter at hand, Mercedes staff such...
Google Review
- May 12, 2021
My personal recommendation is that if you are considering West Herr Mercedes for your next vehicle purchase, make the purchase, exceptional service whenever you need it. I am going back in 6 months to purchase my second Mercedes. My hats off to the entire staff!
Google Review
- May 12, 2021
Google Review
- May 12, 2021
Google Review
- May 11, 2021
Great dealer, they do everything to fix your issue in a timely manner.
Google Review
- May 10, 2021
Steve is very accommodating, knowledgeable and just a nice guy! He's what makes the dealership!
Google Review
- May 07, 2021
The level of service is great. Stephen in the Service Department is very helpful and pleasant He offered exceptional service.
Google Review
- May 07, 2021
Stephan, the service manager is great and I come there because of him. All the staff treat the customers so much better with respect and service compared to many years ago. Part of the credit for this change must go to the top as every one has become better. I was telling my wife earlier as how the...
Google Review
- May 05, 2021
As always, over the last 15+ years, MB of Rochester, NY takes care of us and our vehicles expertly. Super easy to work with, amazing attention to detail and ALWAYS pleasant and courteous. We only drive Mercedes and we ONLY work with MB of Rochester, NY!
Google Review
- May 05, 2021
Google Review
- May 05, 2021
Anytime I have to visit the dealership I am greeted immediately, everyone is very friendly and efficient.Angela (my service advisor) keeps me informed of the progress of my car, she respects my time and is a pleasure to work with.This is my third car that I have either bought or leased through...
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
2nd Mercedes weve bought in 2 yrs both at Mercedes-Benz of Rochester and from our excellent salesperson- Bob Corsetti. Cant say enough of both Bob and the dealership and how well they treat their customers. Now only did we purchase 2 outstanding cars in the E350 4matic and the SL450R, but we have...
Google Review
- May 02, 2021
Not pushy at all. Found a great car exactly what i was looking for. The service was great. Worked with LeeAnn and she went above and beyond. Even came on her day off so i could sign paperwork and get in my new car faster. Would highly recommend! (Ps they dont just have Mercedes)
Google Review
- May 01, 2021
The dealership offers the best service experience around. Its twice as far away as the dealer where I live but Id rather go the extra distance for the level of service offered. Always have appointments available, loaner vehicles, and even valet service. Id highly recommend the dealership !
Google Review
- May 01, 2021
James is the bomb. Got me in the car best suited for me. Staff is efficient and organized. Highly recommend.
Google Review
- April 30, 2021
I cannot say enough good things about Jason and LeeAnn St.John of Mercedes Benz of Rochester.Jason was my contact at the dealership, and from the very beginning he went over and above in assisting me with purchasing a new car. LeeAnn was awesome to work with as she delivered my car from Rochester...
Google Review
- April 29, 2021
Angela always goes the extra mile to make your experience as pleasant and convenient as possible.
Google Review
- April 26, 2021
Service was done in a timely manner
Google Review
- April 26, 2021
Excellent people and service
Google Review
- April 26, 2021
Excellent communication from Stephen throughout the service. Very friendly and diverse staff.K. Harris-Pappin
Google Review
- April 26, 2021
I stopped in this morning to inquire about a vehicle they had in inventory that I was interested in purchasing. Upon entering the showroom I noticed 3 people in the managers office and 3 or 4 sales people scattered around the outside of the showroom, most of them playing on their phones. As I stood...
Response from the owner Replied: Steve - We are very sorry to hear about your experience at our store. This is certainly not representative of the customer service we pride ourselves on. We have forwarded your review to our General Manager to look into directly and address the situation. Thank you.
Google Review
- April 26, 2021
Brought in car to address issue from purchase. Service department took care of it perfectly. Thanks.
Google Review
- April 26, 2021
I have purchased 3 cars from MB of Rochester the latter 2 from Jeremy Wabick with whom we have been very pleased. His performance through the sales process and after, was outstanding. He's just a genuine guy who's very helpful, trustworthy and communicates well. We highly recommend him.
Google Review
- April 26, 2021
Always a pleasant experience dealing with Mercedes dealership. They are extremely professional, knowledgeable and courteous. Service Adviser Stephen Murphy is very attentive to details, as well as, getting the job done in a timely manner.
Google Review
- April 26, 2021
Over the course of several service appointments, both quite major and also trifling, it has been a consummate pleasure to interact with Stephen in the Service department. Explanations and all available options have been clearly, and patiently, provided regarding an aging vehicle where that was...
Google Review
- April 26, 2021
I have purchased 3 cars from MB of Rochester the latter 2 from Jeremy Wabick with whom we have been very pleased. His performance through the sales process and after, was outstanding. He's just a genuine guy who's very helpful, trustworthy and communicates well. We highly recommend him.
Google Review
- April 26, 2021
Over the course of several service appointments, both quite major and also trifling, it has been a consummate pleasure to interact with Stephen in the Service department. Explanations and all available options have been clearly, and patiently, provided regarding an aging vehicle where that was...
Google Review
- April 24, 2021
Excellent people and service
Google Review
- April 23, 2021
Service was done in a timely manner
Google Review
- April 22, 2021
I stopped in this morning to inquire about a vehicle they had in inventory that I was interested in purchasing. Upon entering the showroom I noticed 3 people in the managers office and 3 or 4 sales people scattered around the outside of the showroom, most of them playing on their phones. As I stood...
Response from the owner Replied: Steve - We are very sorry to hear about your experience at our store. This is certainly not representative of the customer service we pride ourselves on. We have forwarded your review to our General Manager to look into directly and address the situation. Thank you.
Google Review
- April 21, 2021
Excellent communication from Stephen throughout the service. Very friendly and diverse staff.K. Harris-Pappin
Google Review
- April 20, 2021
Always a pleasant experience dealing with Mercedes dealership. They are extremely professional, knowledgeable and courteous. Service Adviser Stephen Murphy is very attentive to details, as well as, getting the job done in a timely manner.
Google Review
- April 20, 2021
Brought in car to address issue from purchase. Service department took care of it perfectly. Thanks.
Google Review
- April 19, 2021
The best customer service in the industry!
Google Review
- April 19, 2021
They're efficient, curteous, and friendly and have a great coffee machine in the waiting room. That they offer free shuttle service and new Mercedes loaners is icing on the cake. We love the comfort, ergonomics, and utility of our 2015 ML series SUV and look forward to having it for many years to...
Google Review
- April 19, 2021
Always get appropriate attention as well as excellent serviceStephen always goes out of his way to make his customers happyExample replacing the batteries in my key fob as well as showing me how to do itMy question is why they don't dry off the car if they wash it?
Google Review
- April 19, 2021
Always get appropriate attention as well as excellent serviceStephen always goes out of his way to make his customers happyExample replacing the batteries in my key fob as well as showing me how to do itMy question is why they don't dry off the car if they wash it?
Google Review
- April 16, 2021
They're efficient, curteous, and friendly and have a great coffee machine in the waiting room. That they offer free shuttle service and new Mercedes loaners is icing on the cake. We love the comfort, ergonomics, and utility of our 2015 ML series SUV and look forward to having it for many years to...
Google Review
- April 16, 2021
The best customer service in the industry!
Google Review
- April 12, 2021
I have been bringing my car for service since I purchased in 2017. The service is efficient and top notch. Angela is very helpful...every time.
Google Review
- April 12, 2021
Steve, as usual, was very accommodating in getting me in immediately to replace a damaged tire before a trip, even providing a loaner to allow me to get to a doctors appointment. Steve is always pleasant, professional and provides impeccable customer service and us always diligent in getting back to...
Google Review
- April 12, 2021
I have been bringing my car for service since I purchased in 2017. The service is efficient and top notch. Angela is very helpful...every time.
Google Review
- April 12, 2021
Stephen, in service, is my #1 reason to continue going to West Herr. His communication is top notch and I always feel like I am getting the exact service I need.
Google Review
- April 12, 2021
Stephen did an excellent job of managing my expectations relative to the work needed and the estimated time required. Expectations were met and exceeded.
Google Review
- April 12, 2021
Merahya, the Service Advisor was professional in her interaction with me; she provided quality customer service!
Google Review
- April 12, 2021
Very satisfied. Gary always takes great care of my cars.
Google Review
- April 12, 2021
Excellent service as always. Stephan is the best!
Google Review
- April 12, 2021
Angela is so great! Always service with a smile and understands hassles of having the car in the shop and works to ensure as little disruption to life as possible.
Google Review
- April 09, 2021
Stephen, in service, is my #1 reason to continue going to West Herr. His communication is top notch and I always feel like I am getting the exact service I need.
Google Review
- April 09, 2021
Merahya, the Service Advisor was professional in her interaction with me; she provided quality customer service!
Google Review
- April 09, 2021
Steve, as usual, was very accommodating in getting me in immediately to replace a damaged tire before a trip, even providing a loaner to allow me to get to a doctors appointment. Steve is always pleasant, professional and provides impeccable customer service and us always diligent in getting back to...
Google Review
- April 08, 2021
Angela is so great! Always service with a smile and understands hassles of having the car in the shop and works to ensure as little disruption to life as possible.
Google Review
- April 08, 2021
Excellent service as always. Stephan is the best!
Google Review
- April 06, 2021
Very satisfied. Gary always takes great care of my cars.
Google Review
- April 06, 2021
Stephen did an excellent job of managing my expectations relative to the work needed and the estimated time required. Expectations were met and exceeded.
Google Review
- April 05, 2021
This was my first time bringing my car in for service. The entire process was carried out efficiently and safely. Everyone was friendly and helpful. When I picked up my car it was as clean as it was the day I bought it. Spotless inside and out! I was very happy to have it sparkling clean after our...
Google Review
- April 05, 2021
This was my first time bringing my car in for service. The entire process was carried out efficiently and safely. Everyone was friendly and helpful. When I picked up my car it was as clean as it was the day I bought it. Spotless inside and out! I was very happy to have it sparkling clean after our...
Google Review
- April 03, 2021
They went above and beyond in Service and I couldnt be more happy!
Google Review
- April 03, 2021
10 years and 5 cars later - MB ROC is the place. Jason St. John is a must.
Google Review
- April 03, 2021
Excellent customer service!
Google Review
- April 03, 2021
Customer service was first class
Google Review
- April 03, 2021
The entire staff at Mercedes Benz of Rochester is incredible. They are polite, friendly, and customer focused. I bought my car a few years ago and have worked primarily with Lynne since then. She does a wonderful job and clearly cares about her customers. If you are in the market for a Mercedes...
Google Review
- April 03, 2021
I am very impressed with my service experience every time I visit Mercedes Benz of Rochester. Angela L. Is always professional and very nice and friendly. Whenever they service my car, I feel assured that it is getting quality service and top notch care with technicians that know what they doing.
Google Review
- April 03, 2021
I took my car here to be serviced for an abnormal noise when decelerating. They discovered a recall and serviced my vehicle while throwing in a free alignment. Ultimately they said the noise was due to the tires and if I want my car to be show room new, new tires would be recommended but certainly...
Google Review
- April 03, 2021
Lynn was very helpful, she order the parts I needed and also advised me of the pending service required for my car. She understood that I only want to take care of the things I can in for. She place my order and will call me when it comes in.Thanks Lynn
Google Review
- April 03, 2021
Stephen Murphy is the best! He makes scheduling, communication about my vehicle and pickup an excellent experience. Would recommend West Herr Mercedes-Benz to all with a five star rating.
Google Review
- April 03, 2021
Angie from Mercedes is the best! Shes super understanding and very easy to talk to. She always checks in and keeps you posted throughout the day. I never worry when I leave my car there. Great customer sercice!!
Google Review
- April 03, 2021
I purchased my car off Mark and i would recommend him as well. Very nice person, makes you feel comfortable while you are there looking. While i was there everyone just looked at me and made me uncomfortable while looking around. So for Mark, A+. everyone else F.
Response from the owner Replied: Hello - We are sorry to hear about your experience as we never want anyone to feel uncomfortable at our store. We have forwarded your review to our GM, Mike to look into directly. Thank you.
Google Review
- April 03, 2021
I have never had less than a wonderful experience with this service team! Love that they make me feel like I am a valued member of their family. I will continue to make the 2.5 hour drive (passing other Mercedes dealerships) to have MB of Rochester as my service provider.
Google Review
- April 03, 2021
Wonderful experience overall. Jason knows exactly what I was looking for. The GLE450 is in high demand and he was able to locate one for me at go. Attention to detail, easy negotiation, very satisfied.
Google Review
- April 03, 2021
James was amazing!!! Very compassionate and professional! It was very impressive how he articulated everything that I was looking for in a suv and delivered! The communication was very important to me! He is the MAN
Google Review
- April 03, 2021
Great service from a very competent and friendly staff. I really like doing business with these people
Google Review
- April 03, 2021
I presented myself at Mercedes of Rochester with a screw in my tire and no appointment. Stephen and his crew took care of replacing the tire immediately. They are always friendly and extremely helpful.
Google Review
- April 03, 2021
Pick up and delivery were on time . Drivers were professional and pleasant . Work on car was what I asked for and I am pleased with final outcome . Thankyou Mercedes Benz
Google Review
- April 03, 2021
Efficient and friendly, from being greeted in the service lane and then dealing with Merahya the service writer. She confirmed the service costs up front, so no surprises and explained it would be about a 90min wait, which it was.
Google Review
- April 03, 2021
Mariah and the staff at mercedes were very helpful and got my car fixed correctly made sure I had transportation whole time I appreciate that they will forever be my go 2
Google Review
- April 03, 2021
Always get nothing but the best from Merahya. But Cody, Cody is the man with a plan nothing but great serviceFred is the go to guy if you looking to buy or lease he can get anyone approved ask for Fred
Google Review
- April 03, 2021
Steven Murphy is informative and offers great advice. Pleasant experience.
Google Review
- April 03, 2021
I always have such a honest and pleasurable experience with Mercedes Benz of Rochester. Stephen is always a big help
Google Review
- April 03, 2021
DO NOT TAKE YOUR VEHICLE HERE YOU WILL GET ROBBED I WILL TELL YOU NO LIE THESE PEOPLE ARE OUT FOR BLOOD THEY DONT CARE ABOUT YOU OR YOUR VEHICLE THEY WILL MAKE SOMETHING PERFECTLY FINE ALL OF A SUDDEN STOP WORKING ON YOUR VEHICLE AND YOULL BE OUT OF A CAR THANKS ANGELA
Google Review
- April 03, 2021
Fantastic experience buying GLS 63 at Mercedese of Rochester!
Google Review
- April 03, 2021
My car salesman, Joe, was such a pleasure to work with. He made my experience hassle free. He spent his time to develop the best deal for me and he respected my budget perfectly and he got me into the exact car I wanted. Hes extremely attentive, professional, and goes above and beyond the call of...
Google Review
- April 02, 2021
I am very impressed with my service experience every time I visit Mercedes Benz of Rochester. Angela L. Is always professional and very nice and friendly. Whenever they service my car, I feel assured that it is getting quality service and top notch care with technicians that know what they doing.
Google Review
- April 02, 2021
Efficient and friendly, from being greeted in the service lane and then dealing with Merahya the service writer. She confirmed the service costs up front, so no surprises and explained it would be about a 90min wait, which it was.
Google Review
- April 02, 2021
Excellent customer service!
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Response from the owner Replied: Hello - We are sorry to see the 1-star review. Can you please reach out to our General Manager, Michael Garrigan at MGarrigan@westherr.com so we can look into this directly? Thank you.
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Stephen is always phenomenal. Excellent service as usual. Always look forward to seeing the service department at this dealership
Google Review
- April 02, 2021
Excellent service and attention to detail are ALWAYS the norm when I'm assigned to Stephen Murphy.
Response from the owner Replied: Thank you!
Google Review
- April 02, 2021
Great customer service
Google Review
- April 01, 2021
The entire staff at Mercedes Benz of Rochester is incredible. They are polite, friendly, and customer focused. I bought my car a few years ago and have worked primarily with Lynne since then. She does a wonderful job and clearly cares about her customers. If you are in the market for a Mercedes...
Google Review
- April 01, 2021
Google Review
- April 01, 2021
Wonderful experience overall. Jason knows exactly what I was looking for. The GLE450 is in high demand and he was able to locate one for me at go. Attention to detail, easy negotiation, very satisfied.
Google Review
- March 31, 2021
Google Review
- March 31, 2021
They went above and beyond in Service and I couldnt be more happy!
Google Review
- March 31, 2021
Stephen is always phenomenal. Excellent service as usual. Always look forward to seeing the service department at this dealership
Google Review
- March 31, 2021
Great service from a very competent and friendly staff. I really like doing business with these people
Google Review
- March 31, 2021
Always get nothing but the best from Merahya. But Cody, Cody is the man with a plan nothing but great serviceFred is the go to guy if you looking to buy or lease he can get anyone approved ask for Fred
Google Review
- March 31, 2021
I have never had less than a wonderful experience with this service team! Love that they make me feel like I am a valued member of their family. I will continue to make the 2.5 hour drive (passing other Mercedes dealerships) to have MB of Rochester as my service provider.
Google Review
- March 31, 2021
My car salesman, Joe, was such a pleasure to work with. He made my experience hassle free. He spent his time to develop the best deal for me and he respected my budget perfectly and he got me into the exact car I wanted. Hes extremely attentive, professional, and goes above and beyond the call of...
Google Review
- March 31, 2021
Lynn was very helpful, she order the parts I needed and also advised me of the pending service required for my car. She understood that I only want to take care of the things I can in for. She place my order and will call me when it comes in.Thanks Lynn
Google Review
- March 31, 2021
I presented myself at Mercedes of Rochester with a screw in my tire and no appointment. Stephen and his crew took care of replacing the tire immediately. They are always friendly and extremely helpful.
Google Review
- March 31, 2021
I took my car here to be serviced for an abnormal noise when decelerating. They discovered a recall and serviced my vehicle while throwing in a free alignment. Ultimately they said the noise was due to the tires and if I want my car to be show room new, new tires would be recommended but certainly...
Google Review
- March 29, 2021
Steven Murphy is informative and offers great advice. Pleasant experience.
Google Review
- March 29, 2021
Pick up and delivery were on time . Drivers were professional and pleasant . Work on car was what I asked for and I am pleased with final outcome . Thankyou Mercedes Benz
Google Review
- March 29, 2021
I always have such a honest and pleasurable experience with Mercedes Benz of Rochester. Stephen is always a big help
Google Review
- March 29, 2021
Mariah and the staff at mercedes were very helpful and got my car fixed correctly made sure I had transportation whole time I appreciate that they will forever be my go 2
Google Review
- March 29, 2021
Stephen Murphy is the best! He makes scheduling, communication about my vehicle and pickup an excellent experience. Would recommend West Herr Mercedes-Benz to all with a five star rating.
Google Review
- March 29, 2021
Angie from Mercedes is the best! Shes super understanding and very easy to talk to. She always checks in and keeps you posted throughout the day. I never worry when I leave my car there. Great customer sercice!!
Google Review
- March 28, 2021
James was amazing!!! Very compassionate and professional! It was very impressive how he articulated everything that I was looking for in a suv and delivered! The communication was very important to me! He is the MAN
Google Review
- March 27, 2021
I purchased my car off Mark and i would recommend him as well. Very nice person, makes you feel comfortable while you are there looking. While i was there everyone just looked at me and made me uncomfortable while looking around. So for Mark, A+. everyone else F.
Response from the owner Replied: Hello - We are sorry to hear about your experience as we never want anyone to feel uncomfortable at our store. We have forwarded your review to our GM, Mike to look into directly. Thank you.
Google Review
- March 23, 2021
Fantastic experience buying GLS 63 at Mercedese of Rochester!
Google Review
- March 21, 2021
DO NOT TAKE YOUR VEHICLE HERE YOU WILL GET ROBBED I WILL TELL YOU NO LIE THESE PEOPLE ARE OUT FOR BLOOD THEY DONT CARE ABOUT YOU OR YOUR VEHICLE THEY WILL MAKE SOMETHING PERFECTLY FINE ALL OF A SUDDEN STOP WORKING ON YOUR VEHICLE AND YOULL BE OUT OF A CAR THANKS ANGELA
Google Review
- March 19, 2021
Google Review
- March 17, 2021
Google Review
- March 17, 2021
Great customer service
Google Review
- March 16, 2021
Google Review
- March 16, 2021
Google Review
- March 15, 2021
Google Review
- March 11, 2021
Google Review
- March 10, 2021
10 years and 5 cars later - MB ROC is the place. Jason St. John is a must.
Google Review
- March 09, 2021
Customer service was first class
Google Review
- March 08, 2021
Response from the owner Replied: Hello - We are sorry to see the 1-star review. Can you please reach out to our General Manager, Michael Garrigan at MGarrigan@westherr.com so we can look into this directly? Thank you.
Google Review
- March 03, 2021
Google Review
- March 03, 2021
Outstanding customer service!!! Staff was super knowledgeable and professional!!
Google Review
- March 03, 2021
Jeremy Wabick and Ryan Allen were awesome in finding the right C43 for me and keeping the whole experience easy. Cant recommend West Herr Mercedes strongly enough.
Google Review
- March 03, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Google Review
- February 28, 2021
Google Review
- February 28, 2021
Outstanding customer service!!! Staff was super knowledgeable and professional!!
Google Review
- February 25, 2021
Jeremy Wabick and Ryan Allen were awesome in finding the right C43 for me and keeping the whole experience easy. Cant recommend West Herr Mercedes strongly enough.
Google Review
- February 15, 2021
Google Review
- February 11, 2021
Google Review
- February 10, 2021
Google Review
- February 06, 2021
Google Review
- February 03, 2021
Awesome Experience Jay is a great patient sales person wanting the customer to be happy with their purchase!!!!
Google Review
- February 03, 2021
Great sales team. Bought a used car and it was perfect.
Google Review
- February 03, 2021
Mr. Jones listened to me and knew exactly how to help me
Google Review
- February 03, 2021
I love this place the best customer service
Google Review
- February 03, 2021
My agent- Jeremy Wabick was just PHENOMENAL. I really enjoyed and appreciated how he greeted my husband and myself in our initial meeting. In addition, his customer service skills were outstanding from there on. He communicated with my every step of the process, he understood my needs, budget and...
Google Review
- February 03, 2021
Superb service at West Herr Mercedes Benz! As we purchased our very first Mercedes, we were impressed by everyone's professionalism and a truly friendly attitude. We could not have asked for a better person to deal with than Jason St. John. When I first met him and discussed how im looking for a...
Google Review
- February 03, 2021
Great service, great staff, everything explained in depth and very happy with the whole process. I would recommend to anyone interested in a MB vehicle.
Google Review
- February 03, 2021
We had a fantastic experience with the entire sales through pick up process.
Google Review
- February 03, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Very pleased and fast
Google Review
- February 01, 2021
Google Review
- January 30, 2021
Google Review
- January 30, 2021
Mr. Jones listened to me and knew exactly how to help me
Google Review
- January 29, 2021
We had a fantastic experience with the entire sales through pick up process.
Cars.com Review
- January 29, 2021
Joe Cimino is very personable and was extremely helpful spending time searching for the car we wanted. He even took the time to place my clubs in the trunk to be sure they would fit!
Google Review
- January 25, 2021
Google Review
- January 23, 2021
Google Review
- January 18, 2021
Great service, great staff, everything explained in depth and very happy with the whole process. I would recommend to anyone interested in a MB vehicle.
Google Review
- January 18, 2021
Awesome Experience Jay is a great patient sales person wanting the customer to be happy with their purchase!!!!
Google Review
- January 18, 2021
My agent- Jeremy Wabick was just PHENOMENAL. I really enjoyed and appreciated how he greeted my husband and myself in our initial meeting. In addition, his customer service skills were outstanding from there on. He communicated with my every step of the process, he understood my needs, budget and...
Google Review
- January 18, 2021
Superb service at West Herr Mercedes Benz! As we purchased our very first Mercedes, we were impressed by everyone's professionalism and a truly friendly attitude. We could not have asked for a better person to deal with than Jason St. John. When I first met him and discussed how im looking for a...
Google Review
- January 15, 2021
Great sales team. Bought a used car and it was perfect.
Google Review
- January 13, 2021
Very pleased and fast
Google Review
- January 13, 2021
I love this place the best customer service
Google Review
- January 12, 2021
Google Review
- January 11, 2021
Google Review
- January 08, 2021
Google Review
- January 07, 2021
Google Review
- January 06, 2021
Google Review
- January 03, 2021
Thank you so much James for making the process so easy! Coming from out of town only required one trip and everyone at the dealership was very helpful and knowledgeable. I love, love, love my new Mercedes!! We recommend this dealership to anyone and I will be driving from out of town to service my...
Google Review
- January 03, 2021
Mercedes Benz of Rochester gave me the best car buying experience of my life! James Jones and David were excellent to work with, they answered all of my questions, and made turning in my old leased vehicle (not a Mercedes) extremely easy! I would highly recommend James and David!!!
Google Review
- January 03, 2021
James Jones did an excellent job helping navigate through the sales process. He offered several options that fit within our criteria and made the experience of purchasing a car fun! Would recommend James and the whole team at Mercedes Benz of Rochester.
Google Review
- January 03, 2021
Super helpful and straightforward. I wasn't to familiar on the car buying process and my salesperson Jeremy was very patient and nice throughout the whole thing. Definitely recommend
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
I came in looking for a Pontiac, but ended up getting a 2018 Mercedes-Benz. They sealed the deal and tied up all the loose ends.
Google Review
- January 02, 2021
Great service department!
Google Review
- January 01, 2021
Super helpful and straightforward. I wasn't to familiar on the car buying process and my salesperson Jeremy was very patient and nice throughout the whole thing. Definitely recommend
Google Review
- December 31, 2020
Mercedes Benz of Rochester gave me the best car buying experience of my life! James Jones and David were excellent to work with, they answered all of my questions, and made turning in my old leased vehicle (not a Mercedes) extremely easy! I would highly recommend James and David!!!
Google Review
- December 28, 2020
Thank you so much James for making the process so easy! Coming from out of town only required one trip and everyone at the dealership was very helpful and knowledgeable. I love, love, love my new Mercedes!! We recommend this dealership to anyone and I will be driving from out of town to service my...
Google Review
- December 26, 2020
Google Review
- December 26, 2020
Google Review
- December 24, 2020
Google Review
- December 21, 2020
I came in looking for a Pontiac, but ended up getting a 2018 Mercedes-Benz. They sealed the deal and tied up all the loose ends.
Google Review
- December 18, 2020
Great service department!
Google Review
- December 18, 2020
Mercedes-Benz of Rochester, is an amazing dealership. I have been to a lot of MB dealerships over the years, when compared to Mercedes-Benz of Rochester, they didn't meet the standard. James Jones (Sales Team) and Steve Magera (Finance) are the epitome of professionalism, while still being friendly...
Google Review
- December 14, 2020
Google Review
- December 11, 2020
James Jones did an excellent job helping navigate through the sales process. He offered several options that fit within our criteria and made the experience of purchasing a car fun! Would recommend James and the whole team at Mercedes Benz of Rochester.
Google Review
- December 10, 2020
Detailed review coming soon....
Google Review
- December 10, 2020
Cars.com Review
- December 04, 2020
Jason is the best. Our second g wagon purchase from him. We are super happy and will recommend you to our friends. Thanks again A
Cars.com Review
- December 04, 2020
I couldn't have asked for a better team of people, Joe and Fred where amazing. They made sure I purchased a vehicle that I truly loved opposed to just putting me in anything.
Google Review
- December 03, 2020
Joe was wonderful to work with. We had a very great experience and they helped us every step of the way to get exactly what we wanted.
Google Review
- December 03, 2020
Theyre very professional and willing to help
Google Review
- December 03, 2020
My 1st purchase of a luxury car and the experience was awsome. Working with Max M. was truly great. He knows his stuff. He put me in a 2017 BMW 3 series. And got a nice 3yr warranty on it too. Anyone looking for a nice whip, Mercedes Benz on W. Henrietta Rd is the place to go. Ask for Max and tell...
Google Review
- December 03, 2020
Mercedes-Benz of Rochester, is an amazing dealership. I have been to a lot of MB dealerships over the years, when compared to Mercedes-Benz of Rochester, they didn't meet the standard. James Jones (Sales Team) and Steve Magera (Finance) are the epitome of professionalism, while still being friendly...
Google Review
- December 03, 2020
I am in love!!! Joe C. is an AMAZING salesman. He made sure I was in love with the vehicle. Fred made sure the price was right. Thanks for ALL of your help.
Google Review
- December 03, 2020
Amazing customer service. My sales consultant Max Merritt was amazing and made everything quick and painless. Would definitely recommend
Google Review
- December 03, 2020
Didnt have the best experience the first time two years ago. This time I met with MAX which was a completely different experience!! Such a pleasant experience with that kid thank you again for your honesty and a great deal!!! Go see MAXAMILLION!!!
Google Review
- December 03, 2020
Didnt have the best experience the first time two years ago. This time I met with MAX which was a completely different experience!! Such a pleasant experience with that kid thank you again for your honesty and a great deal!!! Go see MAXAMILLION!!!
Google Review
- December 03, 2020
Google Review
- December 03, 2020
I am in love!!! Joe C. is an AMAZING salesman. He made sure I was in love with the vehicle. Fred made sure the price was right. Thanks for ALL of your help.
Google Review
- December 02, 2020
Theyre very professional and willing to help
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Google Review
- December 02, 2020
A wonderful , professional experience from beginning to end !! Jason St John was wonderful !!
Google Review
- November 29, 2020
Response from the owner Replied: Hello - We are sorry to see the 1-star review. Would you mind sending our General Manager, Mike, an email with your name and contact information so we can look into the situation directly? MGarrigan@westherr.com - Thank you.
Google Review
- November 29, 2020
Response from the owner Replied: Hello - We are sorry to hear about your experience. Would you mind sending our General Manager, Mike, an email with your name and contact information so we can look into the situation directly? MGarrigan@westherr.com - Thank you.
Google Review
- November 24, 2020
Just dissatisfied overall. Based on my experience here I will most likely jump to another brand the next time.
Response from the owner Replied: Hi Tim - We are sorry to hear that. Would you mind sending our General Manager, Mike, an email with the details so we can look into the situation directly? MGarrigan@westherr.com - Thank you.
Google Review
- November 24, 2020
Google Review
- November 20, 2020
My 1st purchase of a luxury car and the experience was awsome. Working with Max M. was truly great. He knows his stuff. He put me in a 2017 BMW 3 series. And got a nice 3yr warranty on it too. Anyone looking for a nice whip, Mercedes Benz on W. Henrietta Rd is the place to go. Ask for Max and tell...
Google Review
- November 18, 2020
Google Review
- November 18, 2020
From the moment I met chris we became friends Chris is well mannered and a gentleman and a professional agent for your company. the process was smooth and easy to follow. I appreciated his attention to detailsMy wife and I would highly recommend your dealership. We also enjoyed meeting the finance...
Google Review
- November 18, 2020
At time of purchase / pick up, They will put you through a long ordeal to try and up sell you on on thousands of extras including insurances, warranties, and body coats. I had an infant with me and was forced to sit through their sales presentation on all these items. Aggressive and time...
Response from the owner Replied: Hello - We are sorry to hear about your experience. Can you please reach out to our General Manager, Michael Garrigan at MGarrigan@westherr.com so we can look into this directly? Thank you.
Yelp Review
- November 14, 2020
First time using for service. Fast, friendly and efficient. Taking extra caution for covid protecting clients and staff
Yelp Review
- November 14, 2020
First time using for service. Fast, friendly and efficient. Taking extra caution for covid protecting clients and staff
Google Review
- November 12, 2020
Joe was wonderful to work with. We had a very great experience and they helped us every step of the way to get exactly what we wanted.
Google Review
- November 09, 2020
Google Review
- November 07, 2020
Amazing customer service. My sales consultant Max Merritt was amazing and made everything quick and painless. Would definitely recommend
Google Review
- November 03, 2020
At time of purchase / pick up, They will put you through a long ordeal to try and up sell you on on thousands of extras including insurances, warranties, and body coats. I had an infant with me and was forced to sit through their sales presentation on all these items. Aggressive and time...
Response from the owner Replied: Hello - We are sorry to hear about your experience. Can you please reach out to our General Manager, Michael Garrigan at MGarrigan@westherr.com so we can look into this directly? Thank you.
Google Review
- November 03, 2020
From the moment I met chris we became friends Chris is well mannered and a gentleman and a professional agent for your company. the process was smooth and easy to follow. I appreciated his attention to detailsMy wife and I would highly recommend your dealership. We also enjoyed meeting the finance...
Google Review
- November 03, 2020
Awesome experience great percentage rate and it only took 24 hours go see Maximilian Merritt for the hookup tell him I sent you
Google Review
- November 03, 2020
Joe was very helpful with finding the perfect car for me. Very accommodating and friendly!
Google Review
- November 03, 2020
Brought my vehicle in for repair. I agreed to pay extra to ensure the correct repair was made. The very next day SAME PROBLEM. Bring it back to be told another part is broke. Called and left TWO messages on two different days for service manager, still waiting for a return call.- Update - The...
Response from the owner Replied: Jessica - We spoke to our Service Manager and he said he is already in contact with you working on a resolution. Thank you.
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
James Jones
Cars.com Review
- October 30, 2020
Jason St James was the best. Friendly, knowledgeable, informative and service with a smile! Outstanding service. He made me feel very comfortable and welcome! I would recommend him to anyone I know looking for a Mercedes! Everyone at the dealership was so friendly and awesome!
Google Review
- October 29, 2020
Google Review
- October 26, 2020
Google Review
- October 22, 2020
Google Review
- October 19, 2020
Google Review
- October 19, 2020
Response from the owner Replied: Hello - We are sorry to hear about your experience. Can you please reach out to our General Manager, Michael Garrigan at MGarrigan@westherr.com so we can look into this directly? Thank you.
Google Review
- October 15, 2020
Response from the owner Replied: Jessica - We spoke to our Service Manager and he said he is already in contact with you working on a resolution. Thank you.
Google Review
- October 15, 2020
Brought my vehicle in for repair. I agreed to pay extra to ensure the correct repair was made. The very next day SAME PROBLEM. Bring it back to be told another part is broke. Called and left TWO messages on two different days for service manager, still waiting for a return call.- Update - The...
Response from the owner Replied: Jessica - We spoke to our Service Manager and he said he is already in contact with you working on a resolution. Thank you.
Google Review
- October 12, 2020
Joe was very helpful with finding the perfect car for me. Very accommodating and friendly!
Google Review
- October 12, 2020
Awesome experience great percentage rate and it only took 24 hours go see Maximilian Merritt for the hookup tell him I sent you
Google Review
- October 08, 2020
James Jones
Google Review
- October 08, 2020
Google Review
- October 08, 2020
Brought my vehicle in for repair. I agreed to pay extra to ensure the correct repair was made. The very next day SAME PROBLEM. Bring it back to be told another part is broke. Called and left TWO messages on two different days for service manager, still waiting for a return all.Update:...
Response from the owner Replied: Jessica - We spoke to our Service Manager and he said he is already in contact with you working on a resolution. Thank you.
Google Review
- October 07, 2020
Brought my vehicle in for repair. I agreed to pay extra to ensure the correct repair was made. The very next day SAME PROBLEM. Bring it back to be told another part is broke. Called and left TWO messages on two different days for service manager, still waiting for a return all.
Google Review
- October 07, 2020
Google Review
- October 03, 2020
Best car buying experience in my life. Everything was done with the utmost respect and professionalism with everyone I encountered. I was treated like family. Would highly recommend anyone buy a car from This dealership.Paulette Ratcliff
Google Review
- October 03, 2020
Jason & Mike were SO awesome to deal with! They made the experience smooth, & gave me the BEST deal around! I will be sticking with these guys for all of my automobile needs!
Google Review
- October 03, 2020
Tried contacting Service by phone - no answer. Sent an email inquiry through their website - no response. Made an appointment using their form providing full details of the part needing replacement (cracked rim) and took time away from my job to drive the 30 minutes to their location only to be...
Response from the owner Replied: Kimberly - We are sorry to hear about your experience. We have sent this to our Service Manager, Parts Manager & General Manager to review directly. Thank you.
Google Review
- October 03, 2020
J. Jones you're the best! We always leave satisfied! Thanks for taking care of my husband.
Google Review
- October 03, 2020
Before finalizing my lease of a Mercedez-Benz automobile I had pleasant and productive discussions with my leasing-sales representative. I had been in touch with her for the previous year while planning the disposition of my previously leased, not Mercedes vehicle. Just prior to the moment of...
Response from the owner Replied: Gary - We are sorry to hear about your experience. We appreciate the feedback and will take it to our General Manager so he can address it with our team internally. We hope you have a great day.
Google Review
- October 03, 2020
Nice great people!! I loved my Lexus RC F 350 2019
Google Review
- October 03, 2020
Fantastic experience!We are traveling through here from the West coast in our Airstream RV van. Had battery problems. They were able to fit us in and keep us on the road. They identified the problem quickly and got it fixed. And we didn't loosing any travel time. LOVE IT ! !Thank Team West Herr ! !
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Response from the owner Replied: Gary - We are sorry to hear about your experience. We appreciate the feedback and will take it to our General Manager so he can address it with our team internally. We hope you have a great day.
Google Review
- October 02, 2020
Jason & Mike were SO awesome to deal with! They made the experience smooth, & gave me the BEST deal around! I will be sticking with these guys for all of my automobile needs!
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Response from the owner Replied: Mike - We are sorry to see the 3-star review. Would you mind sending an email with the details to SocialNetworkWestHerr@gmail.com so we can look into the situation? Thank you.
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
LeeAnn and Michael were fantastic! I was greeted professionally and warmth as soon I walked through the door.
Google Review
- October 02, 2020
Great hospitality
Google Review
- October 01, 2020
Nice great people!! I loved my Lexus RC F 350 2019
Google Review
- October 01, 2020
Google Review
- October 01, 2020
Before finalizing my lease of a Mercedez-Benz automobile I had pleasant and productive discussions with my leasing-sales representative. I had been in touch with her for the previous year while planning the disposition of my previously leased, not Mercedes vehicle. Just prior to the moment of...
Response from the owner Replied: Gary - We are sorry to hear about your experience. We appreciate the feedback and will take it to our General Manager so he can address it with our team internally. We hope you have a great day.
Google Review
- September 30, 2020
Google Review
- September 30, 2020
Great hospitality
Google Review
- September 30, 2020
Best car buying experience in my life. Everything was done with the utmost respect and professionalism with everyone I encountered. I was treated like family. Would highly recommend anyone buy a car from This dealership.Paulette Ratcliff
Google Review
- September 28, 2020
Google Review
- September 25, 2020
Response from the owner Replied: Kimberly - We are sorry to hear about your experience. We have sent this to our Service Manager, Parts Manager & General Manager to review directly. Thank you.
Google Review
- September 22, 2020
LeeAnn and Michael were fantastic! I was greeted professionally and warmth as soon I walked through the door.
Google Review
- September 22, 2020
Tried contacting Service by phone - no answer. Sent an email inquiry through their website - no response. Made an appointment using their form providing full details of the part needing replacement (cracked rim) and took time away from my job to drive the 30 minutes to their location only to be...
Response from the owner Replied: Kimberly - We are sorry to hear about your experience. We have sent this to our Service Manager, Parts Manager & General Manager to review directly. Thank you.
Google Review
- September 18, 2020
Google Review
- September 18, 2020
Response from the owner Replied: Mike - We are sorry to see the 3-star review. Would you mind sending an email with the details to SocialNetworkWestHerr@gmail.com so we can look into the situation? Thank you.
Google Review
- September 16, 2020
Google Review
- September 11, 2020
Google Review
- September 11, 2020
J. Jones you're the best! We always leave satisfied! Thanks for taking care of my husband.
Google Review
- September 09, 2020
Fantastic experience!We are traveling through here from the West coast in our Airstream RV van. Had battery problems. They were able to fit us in and keep us on the road. They identified the problem quickly and got it fixed. And we didn't loosing any travel time. LOVE IT ! !Thank Team West Herr ! !
Yelp Review
- September 08, 2020
Over the course of 4 years we have had the misfortune of dealing with this service department several times. The short version is that the level of customer service is awful. On one occasion they took more than one week to replace an alternator, no loaner available. Last year our 2007 ML had several...
Google Review
- September 04, 2020
Great place for a nice Benz
Google Review
- September 04, 2020
I needed two trucks and Doug was awesome...no BS...just good service and the best price he could offer....best price would be free...but i get it. It was a fast transaction, just like I asked. Thanks Doug
Google Review
- September 04, 2020
Jason St John did an awesome job finding the car I wanted, making the trade in deal I needed and exceeding my expectations on delivery!
Cars.com Review
- September 04, 2020
Jason St. John and Mike Garrigan are awesome. They make the stress of car so much more pleasant. Thank you guys. You are the best.
Google Review
- September 03, 2020
I needed two trucks and Doug was awesome...no BS...just good service and the best price he could offer....best price would be free...but i get it. It was a fast transaction, just like I asked. Thanks Doug
Google Review
- September 03, 2020
Great experience working with Leeann at Mercedes Benz of Rochester! Everything was very transparent and clear, she answered all my questions and was extremely helpful! Picking up the new vehicle was a great process and was very thorough with setting up on the technology and questions! Highly...
Google Review
- September 03, 2020
Jason St John did an awesome job finding the car I wanted, making the trade in deal I needed and exceeding my expectations on delivery!
Google Review
- September 03, 2020
Always a pleasure to go there. Love love the Mercedes Ben's. Been a Mercedes person for 13 yesrs.
Google Review
- September 03, 2020
I received highly personalized support from Joe Cimino and Robert Corsetti right from when I saw the car on Cars.com to when I drove out of Mercedes-Benz of Rochester with my car 10 days later. I can only say thanks a lot for the support, guidance and friendship.
Google Review
- September 03, 2020
After spending 500hrs working on converting my sprinter van, the only thing I couldnt do was bleed the abs module and reprogram the ecm for the T21 recall. They would not let me talk to my tech, wouldn't even listen to me about the T21, and a $140 bill skyrocketed into a $340 bill for doing next to...
Google Review
- September 02, 2020
Google Review
- September 02, 2020
Google Review
- September 02, 2020
Great place for a nice Benz
Google Review
- August 25, 2020
Google Review
- August 25, 2020
Google Review
- August 25, 2020
Google Review
- August 25, 2020
Great experience working with Leeann at Mercedes Benz of Rochester! Everything was very transparent and clear, she answered all my questions and was extremely helpful! Picking up the new vehicle was a great process and was very thorough with setting up on the technology and questions! Highly...
Google Review
- August 25, 2020
Wonderful experience purchasing a car from this dealership! Start to finish, excellent customer service and amazing vehicle! Thank you
Google Review
- August 25, 2020
Always a pleasure to go there. Love love the Mercedes Ben's. Been a Mercedes person for 13 yesrs.
Google Review
- August 25, 2020
I received highly personalized support from Joe Cimino and Robert Corsetti right from when I saw the car on Cars.com to when I drove out of Mercedes-Benz of Rochester with my car 10 days later. I can only say thanks a lot for the support, guidance and friendship.
Google Review
- August 25, 2020
After spending 500hrs working on converting my sprinter van, the only thing I couldnt do was bleed the abs module and reprogram the ecm for the T21 recall. They would not let me talk to my tech, wouldn't even listen to me about the T21, and a $140 bill skyrocketed into a $340 bill for doing next to...
Yelp Review
- August 25, 2020
I made an appointment for an oil change, considering it was the first one with me as owner. Previous owner had purchased and had all the work on it done there. I was quoted $130.00 & tax by the Service Manager, and when I went to pay, it was over $170.00. Should have argued the point at the time,...
Google Review
- August 16, 2020
Response from the owner Replied: Hello - We are sorry to hear about your experience. Would you please email your name and phone # to SocialNetwork@westherr.com so we can look into this and reach out to you? Thank you.
Google Review
- August 16, 2020
Cars.com Review
- August 15, 2020
I had great interactions with Joe Cimino and Robert Corsetti who gave me excellent counsel in the process of buying my GLC 300 4MATIC. I drove out of the dealership a happier person. Well done Mercedes-Benz of Rochester.
Google Review
- August 03, 2020
James and the sales staff were excellent.He made the process wonderful and got me in the car of my dreams. Highly recommend this dealer.Quality and class all the way!
Google Review
- August 03, 2020
We have bought multiple vehicles from Mb of Rochester. Our most recent vehicle had a vibration or hop at a certain speed since brand new. Cody the service manager had us bring the vehicle in 3 separate times, each time with something they were going to check. They agreed there was a problem they...
Response from the owner Replied: Cam - We are sorry to hear this. We are going to have our GM look into this and be in touch directly. Thank you.
Google Review
- August 03, 2020
Chis was excellent, friendly, knowledgeable and easy to work with. The facility is beautiful and clean. I love my car and have been enjoying driving it. Thank you!
Google Review
- August 03, 2020
Absolutely magnificent!! Jason St. John made our new suv purchase seamless and enjoyable.Sincerely, Patrick&Jeff
Google Review
- August 03, 2020
Wonderful experience purchasing a car from this dealership! Start to finish, excellent customer service and amazing vehicle! Thank you
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Google Review
- August 02, 2020
I can't wait to get my Mercedes
Google Review
- August 02, 2020
$800 Paint Protection job to only ruin the paint. Went to mercedes to get glass coat applied on my expensive car. To only find out they applied it without even washing the car it damaged the paint, and they left sections without applying the glass coat. My car paint was severely damaged. I assumed...
Response from the owner Replied: Hello - We are sorry to hear about your experience. Would you please email your name and phone # to SocialNetwork@westherr.com so we can look into this and reach out to you? Thank you.
Google Review
- August 02, 2020
I dropped my 2012 s class 550 at 8:15am to be serviced only to be called back 5 hrs later to be told they neede to keep it overnight and that i wouldn't be receiving a loaner car . I was told someone would contact with information on a rental car which didn't happened all i ask is to be treated ...
Response from the owner Replied: Cedric - We are sorry to hear about this. We have forwarded this to our Service Manager for him to look into directly. Thank you.
Google Review
- July 30, 2020
Absolutely magnificent!! Jason St. John made our new suv purchase seamless and enjoyable.Sincerely, Patrick&Jeff