Google Review
- April 18, 2024
Response from the owner Replied: Thanks, Don! 😊
Google Review
- April 17, 2024
Everything was handled in professional and timely matter considering we had a breakdown while traveling.Merahya Colon was especially helpful handling communication with the MB dealership that had fixed the problem before that caused the breakdown.All in all a great experience concerning.
Response from the owner Replied: Thanks, Philip! 😊
Google Review
- April 16, 2024
Best dealership around! Efficient, well-managed, and friendly.
Response from the owner Replied: We are happy to hear that! Thanks, Dan! 😊
Google Review
- April 15, 2024
Response from the owner Replied: Thanks, Veronica! 😊
Google Review
- April 14, 2024
Merahya was fantastic to work with
Response from the owner Replied: Thanks, Daniel! 😊
Google Review
- April 13, 2024
Had a car special ordered through a rep, unfortunately after waiting 8 months the car was completely wrong due to the error of the salesman who didn’t follow through. I was extremely disappointed and had to purchase a similar one a few hours away but the service department was awesome with my new...
Response from the owner Replied: We are sorry to hear this, Jessica. If you could please reach out to our General Manager, Mike, we would like to look into this further for you. You can reach him at 585-317-3309. Thank you.
Google Review
- April 13, 2024
First time getting service on the car and the team was amazing. Met at the door and went right to the service desk (Mariah) and was given an estimated time of how long the service would take. The waiting area was nice and I worked on my computer the entire time. Drinks and snacks. My service...
Response from the owner Replied: Thanks, Carrie! 😊
Google Review
- April 11, 2024
I had the best experience with my tune up appointment. My car was picked up and dropped off . Both my drivers were very nice.
Response from the owner Replied: Thanks, Yolanda! 😊
Cars.com Review
- April 11, 2024
As has been the case several times over the years, you are treated extremely well. This is a first class dealership, and I would recommend it highly. Service manager Cory is an absolute gentleman, even under tense situations. The two service coordinator’s (Marsha, and Christina),are friendly,...
Google Review
- April 09, 2024
Merahya Colon service advisor was able to fit me in last minute without an appointment for vehicle inspection, she was kind and courteous. Five star service.
Response from the owner Replied: Thanks, Germaine! 😊
Google Review
- April 07, 2024
Response from the owner Replied: Thanks, Rich! 😊
Google Review
- April 05, 2024
Very satisfied customer I had an appointment they were prompt hhad me in and out and did a great Job"
Response from the owner Replied: Thanks, Lenora! 😊
Google Review
- April 05, 2024
These guys are great and do a great job and always have a loaner ready for me.
Response from the owner Replied: Thanks, Anil! 😊
Google Review
- April 04, 2024
Response from the owner Replied: Thanks, Julie! 😊
Google Review
- April 04, 2024
Response from the owner Replied: Thanks, Greg! 😊
Google Review
- April 04, 2024
My experience with Mercedes-Benz of Rochester was amazing. They made me feel secure with my purchase, and I love the customer service. I’m so blessed to have chosen them to do business with. I wouldn’t change it for the world. Amazing experience If you’re looking for a car Mercedes-Benz of Rochester...
Response from the owner Replied: We are so happy to hear that! Thanks so much! 😊
Google Review
- April 04, 2024
Special and personal care from the beginning
Response from the owner Replied: Thanks, Sharon! 😊
Google Review
- April 04, 2024
Response from the owner Replied: Thanks, Christopher! 😊
Google Review
- March 29, 2024
Max was great as always. Great service.
Response from the owner Replied: Thanks so much! 😊
Google Review
- March 28, 2024
Very professional, communicative and timely
Response from the owner Replied: Thank you! 😊
Google Review
- March 28, 2024
Response from the owner Replied: Thanks, Howard! 😊
Google Review
- March 27, 2024
Another amazing experience at Mercedes Benz of Rochester! Just came in for 4 tires. The vehicle was done promptly and we were on the road! Thanks again Max!
Response from the owner Replied: We are so glad to hear that! Thank you, Brent! 😊
Google Review
- March 21, 2024
I recently had the pleasure of visiting Mercedes-Benz of Rochester to purchase a new vehicle, and I cannot say enough about the exceptional customer service I received. From the moment I walked in the door, I was greeted with a warm welcome and made to feel like a valued customer.The staff at...
Response from the owner Replied: Thanks, Christopher! 😊
Google Review
- March 21, 2024
Response from the owner Replied: Thanks, Paula! 😊
Google Review
- March 15, 2024
Response from the owner Replied: We are so happy to hear that! Thanks, John! 😊
Google Review
- March 15, 2024
Knowledgeable, professional and thorough. Great service.
Response from the owner Replied: Thanks, Scott! 😊
Google Review
- March 14, 2024
Response from the owner Replied: Thanks so much! 😊
Google Review
- March 14, 2024
Response from the owner Replied: Thanks, Brad! 😊
Google Review
- March 13, 2024
Glen is my service Manager and he absolutely took great care of me! I had questions he answered them and made sure I had what I needed! I appreciate that kind of respect and service! 5 stars! He also reminded me of upcoming services that will be needed and I appreciate that as well!
Response from the owner Replied: Thanks, LaQuisha! 😊
Google Review
- March 12, 2024
Response from the owner Replied: Thanks, Amy! 😊
Google Review
- March 11, 2024
Response from the owner Replied: Thanks, Jack! 😊
Google Review
- March 10, 2024
Response from the owner Replied: Thanks, Lorin! 😊
Google Review
- March 10, 2024
The receptionist was pleasant and helpful when dropping off the vehicle in the morning.However, while picking up my vehicle, there was no one available to explain about what was done and the next steps which should be a given. As a Mercedes Benz dealership, that’s unacceptable.
Response from the owner Replied: Rodney,Thank you for the 4-star review! Thanks for choosing West Herr!
Google Review
- March 09, 2024
Went there for an usb mal function and they said it was the USB port not getting signal and is messed up for a spilling the never occurred on my end and wanted to charge me $500 for it, when I ask why the cel can still be charged thru the USB port they didn't said bug the same with no explanation on...
Response from the owner Replied: We are sorry to hear this was your experience with us, Neftaly. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- March 08, 2024
Response from the owner Replied: Thanks, John! 😊
Google Review
- March 08, 2024
The dealership was very good but neglected to handle one issue on the service write up. Merahya was fantastic and EVERYONE there is friendly and helpful.
Response from the owner Replied: Thanks, Ernie! 😊
Google Review
- March 07, 2024
Response from the owner Replied: Moruje,Thank you for choosing West Herr!
Google Review
- March 07, 2024
First class from drive in to drive away
Response from the owner Replied: Arnie,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- March 07, 2024
Always a pleasant atmosphere and excellent customer service. Max and Larry make it happen
Response from the owner Replied: Thanks so much! 😊
Google Review
- March 07, 2024
Response from the owner Replied: Thanks, Jayne! 😊
Google Review
- March 07, 2024
Response from the owner Replied: Sixto,Thank you for choosing West Herr!
Google Review
- March 07, 2024
I had the best experience here. Justin Allen was a great salesman and the fiance team was amazing as well. I’ll be sending anyone and everyone I know looking for a vehicle there.
Response from the owner Replied: Carolyn,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- March 07, 2024
My experience was excellent. James Jones was great. He was able to provide everything I needed in a short period of time and the whole experience of my trade in to the delivery of my new Mercedes was top notch!
Response from the owner Replied: Thanks, Phillip! 😊
Google Review
- March 07, 2024
Great communication
Response from the owner Replied: Thanks, Robert! 😊
Google Review
- February 23, 2024
Jeremy and Fred made the whole purchase of my GLC 300 seamless and a complete pleasure. I am looking forward to continuing our relationship and a new relationship with their Service Department.!Walter
Response from the owner Replied: Thanks, Walter! 😊
Google Review
- February 21, 2024
Great service, and the people working there are very professional! They have been picking up my car for over 8 years and leaving me a new vehicle to drive!
Response from the owner Replied: We are so happy to hear that! Thanks, Mike! 😊
Cars.com Review
- February 21, 2024
Our car was inoperative, with electronic problems. Mercedes-Benz of Rochester scheduled an appointment right away. The mechanic began diagnosis the day the vehicle arrived by tow truck, and by the following day had identified the problem. As soon as the parts arrived from M-B, the mechanic made...
Google Review
- February 19, 2024
Angie from Mercedes is the best! Shes super understanding and very easy to talk to. She always checks in and keeps you posted throughout the day. I never worry when I leave my car there. Great customer sercice!!
Response from the owner Replied: We are happy to hear that! Thanks so much, Samantha! 😊
Google Review
- February 19, 2024
Awesome service.
Response from the owner Replied: Thanks, Chris! 😊
Google Review
- February 16, 2024
Response from the owner Replied: Gary,We're so glad to hear this! Thanks for choosing West Herr!
Google Review
- February 16, 2024
Stephen is awesome to work with when my car needs services. He always manages to make the wait smooth and eventful.Hanna works very hard and should be promoted to another position. She needs little to no supervision and takes it upon herself to help out where needed, above her peers! Our nation's...
Response from the owner Replied: We are so happy to hear that! Thank you so much, Marvin! 😊
Google Review
- February 16, 2024
Hi Mercedes Benz Sprinter 2500 owners!! He is my wonderful story with my new 2023 Mercedes Benz sprinter 2500 WB170 , purchased 3/16/2023 @ Mercedes Benz Of Rochester , on 11/3/2023 @ 3pm started the van to go to work, waited for it to warm for 5 min , i started to drive down my street all the...
Response from the owner Replied: Thanks so much! 😊
Google Review
- February 13, 2024
Fantastic as always!
Response from the owner Replied: Thanks so much! 😊
Google Review
- February 12, 2024
Went in for A service waited for my vehicle it took a couple of hours and while there asked to have steering wheel buttons checked as they were not controlling the dash board as they should have. Those were also replaced the same day didn't have to come back. Car was vacuum out wished they had...
Response from the owner Replied: We are sorry to hear this was your experience with us, Tina. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- February 11, 2024
I had spectacular experience with MB of Rochester. I was a out-of- state buyer and purchased my vehicle via internet & phone. Jeremy and Fred worked diligently to complete the entire sale process and home delivery of my vehicle within 2 days. The team is extremely personable and they made the...
Response from the owner Replied: We are happy to hear that, Xavian! Thanks so much for the five-star review! 😊
Google Review
- February 09, 2024
It was a great experience!
Response from the owner Replied: Thanks, Kim! 😊
Google Review
- February 08, 2024
I prefer to handle car negotiations and purchases via email, and I have to say, Jeremy at Mercedes of Rochester was incredibly accommodating. He made the entire process smooth and stress-free. It was absolutely worth the drive from Buffalo for such a positive dealership experience.
Response from the owner Replied: We are happy to hear that! Thanks, Kaileen! 😊
Google Review
- February 07, 2024
Mercedes of Rochester was the best experience I had for warranty work on my 2022 Mercedes GLS 450 ! I first spoke to Patrick was very professional, and explained the recalls on my vehicle. He also offered me a loaner car for the work that needed to be done. When I came to the dealership, Glen ...
Response from the owner Replied: We are happy to hear that! Thanks, Terry!😊
Google Review
- February 07, 2024
Great sales team..
Response from the owner Replied: Thanks, Mark! 😊
Google Review
- February 06, 2024
Max is the man! I had an issue with my Mercedes' massage seats and ended up having to return to the service shop THREE separate times before it got resolved. For this reason, I could not rated 5 stars. However, my service rep Max was very courteous, kind, polite, professional, and obliging the...
Response from the owner Replied: Thank you for your kind words, Erica! We apologize for the delay but appreciate your review.
Google Review
- February 05, 2024
I worked with Doug the sprinter manager. He was a stand up guy who helped me the entire journey and got me the vehicle I wanted. I would strongly recommend them.
Response from the owner Replied: Thanks, Fred! 😊
Google Review
- February 05, 2024
They had my S Class for several months trying to eliminate a low whining noise between 53 and 65 mph. Much of the time was waiting for parts of which they changed many but without success. They told me it was the same as all other s models of the same year, which I did experience in another vehicle...
Response from the owner Replied: Thank you for your feedback, Dick! 😊
Google Review
- February 05, 2024
Received the Annual B Service last week and was not told about a bubble in the wall of my tire, which I noticed upon pick up. Inspection is not thoroughly performed and the customer service never fails to disappoint.
Response from the owner Replied: We are sorry to hear this, Ashley. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Cars.com Review
- February 02, 2024
Great service experience. Mike Harris got the part and installed it on very short notice. Thanks for going above my expectations.
Google Review
- February 02, 2024
Response from the owner Replied: Jerry & Donna,We're so happy to hear this. Thank you for choosing West Herr!
Google Review
- February 01, 2024
Steve, my service contact is excellent! Courteous and very personable, highly recommend Mercedes Service with Steve!
Response from the owner Replied: Mary,We're so happy to hear this. Thank you for choosing West Herr!
Google Review
- January 30, 2024
The staff is friendly and knowledgeable. They always offer refreshments and the waiting area in the service area is comfortable and inviting! Mehraya is fantastic and took great care of me!
Response from the owner Replied: Awesome to hear! Thanks so much for the kind words, Adrinne! 😊
Google Review
- January 30, 2024
Welcoming Courteous staff, attentive to me, my issues and questions and prompt service as well...
Response from the owner Replied: Thanks, Robert! 😊
Google Review
- January 30, 2024
They recommended West Herr Collision Center Rochester after I hit a dear last October. After having to wait for 1 month to even bring it in, I drove the car there with an initial estimate of just over $4K. After waiting for a MONTH to get information on where the supplemental estimate was at, they...
Response from the owner Replied: We are sorry to hear this was your experience with us, Kit. We have forwarded this on to our Shop Manager to look into this further for you. Thank you.
Google Review
- January 29, 2024
Amazing customer service ! Love my new Mercedes SUV. Morgan and Justin went above and beyond to make sure my experience was exceptional ! And it was !!!!
Response from the owner Replied: Thanks so much, Kristen!
Google Review
- January 28, 2024
I have been working with Stephen Murphy nearly 18 years. He is excellent at his job and very customer oriented. Over the years, he has become an extended family member. His attention to detail and delivering superb customer service that keeps me coming. He takes the time to explain what needs to...
Response from the owner Replied: We absolutely love to hear that! Thank you so much for your kind words & your continued business! 😊
Google Review
- January 27, 2024
West Herr and Merahya make the hour drive to Rochester worth it to get my car serviced. Always a great experience!
Response from the owner Replied: Hetal,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 27, 2024
Merahya is very knowledgeable and works hard to help answer any questions / concerns I've had.
Response from the owner Replied: Brandon,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 27, 2024
Response from the owner Replied: John,We're so glad to hear this! Thank you for choosing West Herr!
Cars.com Review
- January 26, 2024
Patrick, who coordinated my entire car annual service & inspection from start to finish, was very professional & personable. Alex, who was the driver for both picking up & returning my car from my home & leaving a loaner in the interim, was also very personable & professional. I was impressed...
Dealer Replied: Susan, We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 26, 2024
Extremely satisfied with my recent purchase of vehicle from MB Rochester. Justin and Zaka were kind, polite and extremely helpful throughout the process. Glen went step ahead and helped to keep my car maintained by proactively verifying CPO. Would definitely recommend MB Rochester for buying you...
Response from the owner Replied: Ajinkya,We're so glad to hear this! Thank you for choosing West Herr!
Cars.com Review
- January 25, 2024
Jason and LeAnn St John weee amazing to work with. Dealership is top notch. Love my new GLC 300 Coupe! Thanks so much!
Dealer Replied: We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 25, 2024
The customer service at the Mercedes Benz in Rochesters NY is just the best. From the minute that you arrive there you feel welcome. Max the service advisor and the manager Cody are always very helpful.
Response from the owner Replied: Maxine,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 25, 2024
Great Service keep up the good work
Response from the owner Replied: Samuel,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 19, 2024
The Service Department at M_B of Rochester is responsive and competent. Stephen Murphy is a particularly excellent service representative.
Response from the owner Replied: Robert,We're so glad Stephen and the rest of the team had made your experience a positive one! Thank you for choosing West herr!
Google Review
- January 18, 2024
I had the good fortune of working with Glen in the Service Department. He was informative, patient and professional. I enjoyed working with him.
Response from the owner Replied: Glad to hear, thank you for your feedback Debbie!
Google Review
- January 18, 2024
It was a pleasant experience as I was in the area from Ohio. They took me in and did the requested maintenence as I waited. The wait room wss comfortable with Tv, wifi, snacks, and beverages. Took them about 90 minutes tops, and the apologized for not being able to provide me the complementary car...
Response from the owner Replied: We are happy to hear that! Thanks so much for the five-star review, Daniel! 😊
Google Review
- January 17, 2024
Response from the owner Replied: Thanks, Edward! 😊
Google Review
- January 17, 2024
Response from the owner Replied: Laura,Thank you for choosing West Herr!
Google Review
- January 16, 2024
Response from the owner Replied: Michelle,Thanks for choosing West Herr!
Google Review
- January 16, 2024
This location is always great! I usually go out of my way to go to the service department here!
Response from the owner Replied: Susanne,We're so glad to hear this! Thank you for choosing West herr!
Google Review
- January 16, 2024
Michael the service manager was helpful and informative and made the experience more enjoyable than I expected. He explained everything that I had questions about in a most satisfactory manner
Response from the owner Replied: Dave,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- January 13, 2024
Great experience through out the period and appreciate efficiency of service department.
Response from the owner Replied: We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- January 13, 2024
Response from the owner Replied: Thanks, Robert! 😊
Google Review
- January 12, 2024
Mr. Jones listened to me and knew exactly how to help me
Response from the owner Replied: Thanks, Denise! 😊
Google Review
- January 12, 2024
Great sales experience and customer service!! Highly recommend Mercedes of Rochester!!!
Response from the owner Replied: Thanks so much, Shelley! 😊
Google Review
- January 11, 2024
If you are buying a car ask for James Jones and David Giallanza. I can’t say enough about my experience with them. They went above and beyond to make sure everything was perfect for me. Best car buying experience I have ever had!
Response from the owner Replied: We are so glad! Congrats on your new car, Matt! 😊
Google Review
- January 06, 2024
Service was perfect they picked my car up & delivered it back to me!!!!! Thnx Mercedes of Rochester!!!!
Response from the owner Replied: Happy to hear that! Thanks, Jill! 😊
Google Review
- January 05, 2024
Great all around experience with Cody and Kyla in the Service Department. Made our lives a lot less stressful and took great care of us when our new vehicle had a complex manufacturing issue that was eventually resolved through thorough troubleshooting and repair. This is not the first time Cody has...
Response from the owner Replied: We are so happy we could help! Thank you so much for the kind words! 😊
Google Review
- January 05, 2024
I had an absolutely fabulous experience with the purchase of my new 2024 GLC300. Jason & Leeann StJohn were outstanding! Both were very professional & caring of me as a person not just a customer. Lok was exceptionally helpful in showing me all the features of my new GLC. He took extra time to go...
Response from the owner Replied: We are so happy to hear that! Thanks, Deborah! 😊
Google Review
- January 05, 2024
Great service
Response from the owner Replied: Thanks, Cathy! 😊
Google Review
- January 05, 2024
Response from the owner Replied: Thanks, Jason! 😊
Google Review
- January 03, 2024
I am writing this review on behalf of my service representative Merahya Colon who's been excellent for many years now. She provides excellent communications and is always a pleasure to work with. I highly recommend Merahya!
Response from the owner Replied: We are so happy to hear that, Jeff! Thank so much for the kind words, we appreciate you! 😊
Google Review
- December 31, 2023
Response from the owner Replied: Jennifer - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Yelp Review
- December 30, 2023
Went there with my parents visiting out of town and Ebra was very helpful and knowledgeable of all the cars. I am planning to purchase a car from the dealership in the new year because of his customer service. Highly recommend
Google Review
- December 29, 2023
Response from the owner Replied: Thanks, Michael! 😊
Google Review
- December 29, 2023
Always professional
Response from the owner Replied: Barb,So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 29, 2023
Keep Max around at all costs, communication was world class and he is exceptionally personable. Car was returned running better than it was when I purchased it. Won’t be bringing my car anywhere else when I’m in upstate New York.
Response from the owner Replied: We are so happy to hear that! Thanks so much, Evan! 😊
Google Review
- December 27, 2023
Response from the owner Replied: Michelle,We're so glad to hear that Merahya was amazing! Thank you for choosing West Herr!
Google Review
- December 27, 2023
Great experience.
Response from the owner Replied: Austin,So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 22, 2023
Mercedes replaced the battery at no cost and did a thorough review of the electrical systems to be sure no other issues existed. The car wad returned washed and cleaned inside and out
Response from the owner Replied: Damion,So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 22, 2023
Customer service is great, feels comfortable when you’re in the waiting area and they keep you updated on progress.
Response from the owner Replied: Devin,So happy to hear this! Thank you for choosing West Herr!
Cars.com Review
- December 22, 2023
Stephen Murphy is excellent! I've worked with him over 12 years. Top-notch service always!
Dealer Replied: So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 22, 2023
Response from the owner Replied: Carlos,So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 21, 2023
Response from the owner Replied: Thanks, Zach!
Google Review
- December 21, 2023
Merahya from Mercedes Benz Rochester went over and above to make sure our car was available for pickup pick up as soon as possible after service, in addition to providing us with a loaner for the day. Because of her expertise and kindness, our experience went seamlessly. Thank you so much!
Response from the owner Replied: Tara,So happy to hear this! Thank you for choosing West Herr!
Google Review
- December 21, 2023
Response from the owner Replied: Tim,Thanks for choosing West Herr!
Google Review
- December 17, 2023
Always the best service !!!
Response from the owner Replied: Thanks, Joe! 😊
Google Review
- December 16, 2023
I have never had a bad experience with Mercedes Benz of Rochester! Their attention to detail, their willingness to go above and beyond to avoid any unnecessary inconvenience with appointments is greatly appreciated. I love having one contact person who handles all of my needs in the service...
Response from the owner Replied: We love to hear that! Thanks so much, Kristina! 😊
Google Review
- December 16, 2023
Response from the owner Replied: Thanks, Ahmad! 😊
Google Review
- December 15, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- December 15, 2023
Response from the owner Replied: Thanks so much!😊
Google Review
- December 12, 2023
Mercedes Benz of Rochester | Henrietta NYGREAT experience--Max was responsive--excellent communicator--All staff was super polite and helpful
Response from the owner Replied: We are so happy to hear that! Thanks so much, Amy! 😊
Google Review
- December 11, 2023
The employees were very courteous and showed me the professionalism and compassion in regard to customer service! Always a pleasure with West Herr Mercedes Benz. Good people working together!!
Response from the owner Replied: Richard,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- December 10, 2023
Great service, friendly staff, ready to help, staying after hours if needed, always with a smile on their faces.
Response from the owner Replied: Dariusz,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- December 09, 2023
Customer service was excellent and the work services on the vehicle was done in a timely manner. I highly recommend Mercedes of Rochester
Response from the owner Replied: We are so happy to hear that! Thanks so much, Todd! 😊
Google Review
- December 09, 2023
Max and the entire staff at Mercedes-Benz of Rochester are awesome. Great customer experience all around from the moment you walk in to the moment you walk out. The entire staff are consummate professionals, will definitely come back.JP
Response from the owner Replied: We are happy to hear that! Thanks, Juan! 😊
Google Review
- December 09, 2023
This was Best Dealer Auto Service experience EVERI’ve had service at other dealerships over the past 60yrsMy Service Person Max listened to my issues and made me Feel comfortable, assured and all the Attributes of real Customer Care Person. The Support team stepped up as when when I called back with...
Response from the owner Replied: Awesome to hear that! Thanks so much for the kind words! 😊
Google Review
- December 08, 2023
Always great. Stephen is like family.
Response from the owner Replied: Thanks, Charles! 😊
Google Review
- December 07, 2023
she was great, service is excellent
Response from the owner Replied: Happy to hear! Thanks, Dana! 😊
Google Review
- December 07, 2023
Tire change from summer to winter accomplished expertly. The technician rolls all four tires and wheels at a time. He changes and balances flawlessly and sends a happy customer down the road. The service writer, Steve Murphy, is legendary for his background knowledge and customer satisfaction.
Response from the owner Replied: We are so happy we could help! Thanks, Stan! 😊
Google Review
- December 06, 2023
Phenomenal service by Max in the service department. Each and EVERY time.
Response from the owner Replied: Thanks, Gary! 😊
Google Review
- December 06, 2023
Clear and accurate pricing estimates and timing for regular service and wear/tear maintenance
Response from the owner Replied: Thanks, Michael! 😊
Google Review
- December 06, 2023
Took my car in for service and Glenn made sure I had a loaner to get me around as well as continued to update me on my cars service. I truly appreciated the assistance as well as Merihya helping out when I came to pick up. Always great customer service. Thanks all
Response from the owner Replied: We are so happy to hear that! Thanks, Shaylin! 😊
Google Review
- December 06, 2023
Response from the owner Replied: Thanks, Chris! 😊
Google Review
- December 06, 2023
Response from the owner Replied: Thanks, Elisa! 😊
Google Review
- December 06, 2023
Response from the owner Replied: Thanks, Leo! 😊
Google Review
- December 05, 2023
Excellent service. Friendly personnel and quality work. Glen was very helpful and professional.
Response from the owner Replied: Brian,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- December 03, 2023
We are beyond pleased with our decision to purchase a 2019 Acura RDX from West Herr. Our salesperson James created a very comfortable buying experience for us from our initial test drive to our exit from the dealership as new owners. In addition, we are grateful to Michael, the general manager,...
Response from the owner Replied: We are so happy to hear that! Thanks, Mark! Congratulations on your new car! 😊
Cars.com Review
- December 03, 2023
We are beyond pleased with our decision to purchase a 2019 Acura RDX from West Herr. Our salesperson James created a very comfortable buying experience for us from our initial test drive to our exit from the dealership as new owners. In addition, we are grateful to Michael, the general manager,...
Google Review
- December 02, 2023
Everything was done in very professional manner . Stephen was great in explaining what needed to be done to my car.Thank you very much.
Response from the owner Replied: We are happy to hear that! Thanks, Marjan! 😊
Google Review
- December 01, 2023
Robert welcomed me as if I was a member of his family. I’m a GM retiree that has never had to negotiate a deal. Robert, Zara and I quickly agreed on a price and finalized the deal in less than a hour. I would highly recommend this dealership and if you can these employees. Respectfully Jim
Response from the owner Replied: We love to hear that! Thanks so much for choosing West Herr! 😊
Google Review
- November 30, 2023
Thank you always for quality service!
Response from the owner Replied: Thanks, Melissa! 😊
Cars.com Review
- November 30, 2023
Great service and great communication Steven is the best! I would recommend this dealer to anyone looking for a Mercedes or just to have there car serviced!
Google Review
- November 29, 2023
Response from the owner Replied: Thanks, John! 😊
Google Review
- November 27, 2023
Brought my car in for a routine oil change. I appreciate that it was returned to me after having a car wash.Excellent service and I enjoyed the comfortable waiting area.
Response from the owner Replied: Celeste,Thank you for choosing West Herr!
Cars.com Review
- November 27, 2023
Had to bring vehicle in for warranty and recall work. Called MB of Buff. because they are closer to me. They did not tell me about the $2000 rebate, the extended warranty or the $1500 in service credit I would receive! They wouldn't even give me a loaner on recall and warranty work! Hannah from MB...
Dealer Replied: Brian, So happy to hear this! Thank you for choosing West Herr!
Google Review
- November 27, 2023
Stephen Murphy & his team at Mercedes are the best. After a couple hours they remediated a large rodent “home” from my battery area & I was out the door! Thank you for all you do!!!
Response from the owner Replied: Thanks, Sharen! 😊
Google Review
- November 27, 2023
Stephen Murphy is always pleasant and facilitates a worry-free service experience!! Great dealership to do business with.
Response from the owner Replied: We are so happy to hear that! Thanks, Claudia! 😊
Google Review
- November 24, 2023
Stephen is always phenomenal. Excellent service as usual. Always look forward to seeing the service department at this dealership
Response from the owner Replied: We are so happy to hear that! Thanks, Nick! 😊
Google Review
- November 23, 2023
Mercedes of ROC just completed brake work on my 2019 Sprinter, fixing all issues quickly and to expectations. Mike was especially helpful with getting me in and out, but informing me of process and progress wonderfully. Thank you Mike!
Response from the owner Replied: We are so happy we could help! Thanks, Vince! 😊
Google Review
- November 23, 2023
Very professional team
Response from the owner Replied: Thanks, Asim! 😊
Google Review
- November 21, 2023
Max follows through with attention to all the details. Truly a pleasant experience.
Response from the owner Replied: Awesome to hear! Thanks, Edward! 😊
Google Review
- November 20, 2023
My experience with Mercedes-Benz of Rochester was great 👍 The Service Advisor Glen was awesome two thumbs up !!! If you have a Benz and need service done I highly recommend to request Glen . Great customer service he made my experience pleasant.
Response from the owner Replied: We are so happy to hear that! Thanks so much, Jody! 😊
Google Review
- November 20, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- November 18, 2023
Very customer friendly. Enjoy dealing with Jason.
Response from the owner Replied: Thanks, Leonard! 😊
Google Review
- November 18, 2023
Great overall experience. Stephen was super helpful with scheduling and the work was excellent.
Response from the owner Replied: Thanks, Daniel! 😊
Google Review
- November 18, 2023
Response from the owner Replied: Awesome to hear that! Thanks, Joseph! 😊
Google Review
- November 18, 2023
Response from the owner Replied: Thanks, Martin! 😊
Google Review
- November 17, 2023
Merahya was very helpful, and I was kept updated in real time with text messages. Excellent service.
Response from the owner Replied: Thanks so much, Adam! 😊
Google Review
- November 16, 2023
Excellent communication, timely updates made for a lovely experience. Super nice humans!!!
Response from the owner Replied: Thanks, Andrew! 😊
Google Review
- November 16, 2023
Response from the owner Replied: Steve,We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- November 16, 2023
Great service
Response from the owner Replied: Robert,We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- November 16, 2023
Excellent reliable service
Response from the owner Replied: Prad,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 14, 2023
Friendly, professional, and very helpful. Thanks for all your help, Marion!
Response from the owner Replied: Charles,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 13, 2023
Response from the owner Replied: Abraham,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 12, 2023
Great service
Response from the owner Replied: Joyce,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 12, 2023
Response from the owner Replied: Peter,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 11, 2023
Excellent service as always!
Response from the owner Replied: Thanks, Nick! 😊
Google Review
- November 11, 2023
Response from the owner Replied: Thanks, Marie! 😊
Google Review
- November 10, 2023
I have been working with MB of Rochester for 5 years now and every time the service is fantastic. Each time I have my car in for service I am treated to exemplary quality service. Specifically, Max took extra care with getting me a loaner vehicle and also double checked my paperwork so that I...
Response from the owner Replied: We are happy to hear that! Thanks, Rick! 😊
Google Review
- November 10, 2023
Response from the owner Replied: We are happy to hear! Thanks, Anna! 😊
Cars.com Review
- November 10, 2023
Always have a good experience, problems are always solved quickly. Only thing is loaners are always taken otherwise excellent customer service and timely repairs. Will buy Mercedes again
Google Review
- November 09, 2023
The service and the details of service rendered was outstanding, I won’t take my car to any other place ever again, give my service advisors a raise, Ms. M and Max, they made me feel at ease, thank you…!
Response from the owner Replied: We are happy to hear that! Thanks, Jerry! 😊
Google Review
- November 09, 2023
Fast easy convenient service
Response from the owner Replied: Thanks, Terry! 😊
Google Review
- November 09, 2023
Doug was very knowledgeable and helped me pick out the sprinter van that fit my needs. No pressure sales. Very easy experience. I Would recommend to anyone to buy a springer van from Doug.
Response from the owner Replied: We are so happy to hear that! Thanks, Todd! 😊
Google Review
- November 09, 2023
Response from the owner Replied: Thanks, Jerry! 😊
Google Review
- November 09, 2023
They have provided excellent service to me for years on my Mercedes and Stephen Murphy efficiently and pleasantly coordinates the service experience.
Response from the owner Replied: We are happy to hear that! Thanks, Val! 😊
Google Review
- November 08, 2023
Easy online scheduling and the service rep Merahya was helpful in choosing the right service. Quick drop off, friendly staff and professional service.
Response from the owner Replied: Happy to hear that! Thanks, Satish! 😊
Google Review
- November 08, 2023
Response from the owner Replied: Thanks, Alaina! 😊
Google Review
- November 07, 2023
Sales and service are excellent , Thanks Max for taking such good care of moms car in service
Response from the owner Replied: We are happy to hear that! Thanks so much! 😊
Google Review
- November 07, 2023
As always a great experience at Mercedes Benz of Rochester. Our service advisor Max is the best!!!
Response from the owner Replied: Thanks, Allison! 😊
Google Review
- November 07, 2023
Really needed help finding a new car and they were able to help me find a nice cute car and worked with me. I would definitely recommend to others.
Response from the owner Replied: Happy to hear that! Thanks so much! 😊
Google Review
- November 06, 2023
Response from the owner Replied: Chris,We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- November 06, 2023
Great service
Response from the owner Replied: Kimberly,Happy to hear this! Thank you for choosing West Herr!
Google Review
- November 03, 2023
Response from the owner Replied: Thanks, Michael! 😊
Google Review
- November 03, 2023
What an excellent experience buying my first Mercedes. West Hurr was so professional and took the time to make sure I knew everything about this vehicle and how to use all the technology. My sales rep Bob was so knowledgeable about the car and how it compared to his competition. Very good sales...
Response from the owner Replied: We are happy we could help! Thanks, Frank! 😊
Google Review
- November 03, 2023
Awesome service!!! Max is the most courteous, professional, and considerate representative! A pleasure to work with.
Response from the owner Replied: Thanks, Pamela! 😊
Google Review
- November 03, 2023
Glenn was excellent in guiding me through my service appointment and keeping me informed. He was very knowledgeable and helpful in planning my follow up visit.
Response from the owner Replied: We are happy we could help! Thanks, Lisa! 😊
Cars.com Review
- November 03, 2023
Love Merahya! She made everything a breeze for me. Great communication. She is super friendly and beautiful <3 Would recommend to anyone. Thank you! - Nia
Dealer Replied: Nia, We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- November 02, 2023
Could not believe how easy and stress free it was, appreciate the experience and can't wait to see them again soon!
Response from the owner Replied: We are happy to hear that! Thank you so much, Nik! 😊
Google Review
- November 01, 2023
The experience shopping for my new vehicle at Mercedes-Benz of Rochester was great. I loved the fact that I was treated with respect. Never once did I feel pressured to make a decision until I was ready.Thank you Robert.
Response from the owner Replied: Cafina,We're so happy to hear this! Thank you for choosing West Herr!
Google Review
- October 31, 2023
Great service department, very professional, they always go the extra mile
Response from the owner Replied: Thanks so much, Christopher! 😊
Google Review
- October 31, 2023
Response from the owner Replied: Thanks, Robert! 😊
Google Review
- October 30, 2023
Love my MBUSA Rochester fam, great customer service
Response from the owner Replied: Happy to hear that! Thanks, Pamela! 😊
Google Review
- October 30, 2023
My car was there for 2 days Had trouble getting information Called my salesman and he helpedRunning fine now
Response from the owner Replied: Happy to hear that! Thanks, Donna! 😊
Google Review
- October 29, 2023
Response from the owner Replied: Thank you for choosing West Herr!
Google Review
- October 29, 2023
Excellent service and Steve Murphy made that experience happen! Hats off to him and the crew at West Herr!
Response from the owner Replied: Michael,We're so glad to hear Steve had made your experience a positive one! Thank you for choosing West Herr!
Google Review
- October 28, 2023
Response from the owner Replied: Thanks, Chris! 😊
Google Review
- October 28, 2023
Once again, Max did a great job. Never a wrinkle! THX
Response from the owner Replied: Cal,We're so glad that Max had made your experience a positive one! Thank you for choosing West Herr!
Google Review
- October 28, 2023
Fred in finance goes above and beyond for customers. I reached out to him months after buying a car to utilize a warranty I had gotten along with my car, he helped me get situated within minutes. I highly recommend this dealership to everyone.
Response from the owner Replied: We are so happy to hear that! Thanks so much! 😊
Google Review
- October 27, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- October 26, 2023
Response from the owner Replied: Tara - we are sorry to see the two-star review. If you could please reach out to our General Manager, Mike, at 585-317-3309. We would like to look into this further for you. Thank you.
Google Review
- October 24, 2023
Response from the owner Replied: Jim,Thank you for choosing West Herr!
Google Review
- October 24, 2023
Response from the owner Replied: Elicia,Thank you for choosing West Herr!
Google Review
- October 23, 2023
I took my car into BMW for service and my experience was perfect. Unfortunately BMW uses benz car wash. My car was taking a while to be washed and so I walked over to benz to see if there was a line or what was going on and I ask this girl in the service intake garage, blonde hair, skinny maybe 5'7...
Response from the owner Replied: Christian, we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- October 21, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- October 21, 2023
Service prompt, efficient and staff was courteous and professional
Response from the owner Replied: We are happy to hear that! Thanks, William! 😊
Google Review
- October 20, 2023
Michael service advisor was very professional. Fulfilled a last minute- end of the day request without hesitation.. I’m very greatful for his effort!
Response from the owner Replied: Thank you, Rich! 😊
Google Review
- October 19, 2023
Response from the owner Replied: Mike,Thank you for choosing West Herr!
Google Review
- October 17, 2023
Mercedes Benz of Rochester consistantly provides fast, courteous and expert service. I am very pleased with my Mercedes vehicle (the best car I’ve ever owned) and the dealership.
Response from the owner Replied: Michael,We're so happy to hear this! Thank you for choosing West herr!
Google Review
- October 17, 2023
Always helpful and efficient 🎉
Response from the owner Replied: Carla,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- October 16, 2023
Response from the owner Replied: Thanks, Marvin! 😊
Google Review
- October 16, 2023
Always professional and respectful, highly recommended, as always, THANK YOU, Cody!!!
Response from the owner Replied: Vira,We're so happy to hear this! Thank you for choosing West herr!
Google Review
- October 13, 2023
We had a fantastic experience with the entire sales through pick up process.
Response from the owner Replied: Kelly,We're glad to hear this! Thank you for choosing West Herr!
Google Review
- October 13, 2023
From the moment I walked into Mercedes Benz of Rochester I was greeted with such urgency and undivided attention. The sales representative Max was very professional and paid attention to all of the interests that I expressed I was looking for in a vehicle. The buying process was very smooth and fast.
Response from the owner Replied: Breanna,We're so glad that Max and Jim had made your experience a positive one! Thank you for choosing West Herr!
Google Review
- October 12, 2023
The service appointment was executed flawlessly. We were always kept informed about the status and the expected completion timing. The valet service is really nice!
Response from the owner Replied: Birgit,Happy to hear this! Thank you for choosing West Herr!
Google Review
- October 11, 2023
Great service and wonderful follow up from both Jeremy and Lok.
Response from the owner Replied: Thanks, Frances! 😊
Google Review
- October 11, 2023
Absolutely the best service in Rochester..I had a Range Rover and the service was soooooo awful I sold my car..couldn’t be happier
Response from the owner Replied: Deborah,Happy to hear this! Thanks for choosing West Herr!
Google Review
- October 11, 2023
Nice dealership. Always feel well taken care of. Merahya and her colleagues take seriously their role in upholding the ownership experience of a Mercedes-Benz customer.
Response from the owner Replied: We are happy to hear that! Thank, Chris! 😊
Google Review
- October 10, 2023
Response from the owner Replied: Thanks, Dana! 😊
Google Review
- October 10, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- October 09, 2023
I went to get my car serviced today. Poor thing has been sitting in storage for over a year. Stephen was super helpful and gave me the the advice that I needed to hear to not feel taken advantage of. We will def be back
Response from the owner Replied: We are happy we could help! Thanks, Sara! 😊
Google Review
- October 07, 2023
Max and the team at West Herr Mercedes are always professional and accommodating. I always feel I am in good hands there.
Response from the owner Replied: We are happy we could help! Thanks, Bill! 😊
Google Review
- October 07, 2023
Max was great!I had a 9:30am appointment for an inspection sticker! I received a text approximately at 10:30am!The service was great!Thank You!
Response from the owner Replied: We are so happy to hear that! Thank you so much! 😊
Google Review
- October 07, 2023
Very disappointed. Spent almost $400 for a simple issue just to have constant problems. What makes this even more frustrating is that the advisor never returns my calls. I am beginning to believe that the Mercedes brand is indeed dying in this country-no thanks to the dealerships.
Response from the owner Replied: We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Cody, at 585-487-4081. Thank you.
Google Review
- October 05, 2023
My sales experience was great. My sales person Doug communicated with me throughout the process. No underhand dealings, just straight and honest. I definitely recommend my sales person and the dealership.
Response from the owner Replied: Bernhard,We're so glad that Doug made your experience a positive one! Thank you for choosing West Herr!
Google Review
- October 04, 2023
Response from the owner Replied: We are so happy to hear that! Thanks, Paul! 😊
Google Review
- October 04, 2023
Response from the owner Replied: Thanks, Patricia! 😊
Google Review
- October 04, 2023
I enjoy working with Merahya, she is very helpful.
Response from the owner Replied: Thanks so much! 😊
Google Review
- October 04, 2023
I MUST SAY‼️ MERCEDES BENZ Shout out 2 the Manger he went above & beyond to fix my car! I couldn't be happier.
Response from the owner Replied: Happy to hear! Thanks so much! 😊
Google Review
- October 03, 2023
I just recently purchased a new Mercedes and had to take it in for maintenance I can’t say enough about my experience with the service department. From the time I arrived until I picked my vehicle up I was in constant communication with the team. I knew what the cost was upfront and even receiving a...
Response from the owner Replied: We are happy to hear that! Thank you so much, Shawn! 😊
Google Review
- October 03, 2023
Mike is the best MB service manager we’ve encountered! We’ve been consistently disappointed with Mercedes service centers around the US. Like laughingly bad until now. The service we’ve received by Mike here has exceeded our expectations, and he’s a great guy to communicate and interact with. A+...
Response from the owner Replied: Trey,We're so happy that Mike was able to give you a positive experience! Thank you for choosing West Herr!
Google Review
- October 03, 2023
Response from the owner Replied: Deborah,Thank you for choosing West Herr!
Google Review
- September 29, 2023
Stephen Murphy’s service performance is the Gold Standard. He consistently performs at the the highest levels and always delivers on his commitments. I literally make my car buying decisions based on where Stephen is employed.
Response from the owner Replied: Awesome to hear! Thanks, Richard! 😊
Google Review
- September 27, 2023
I recently had my car serviced at the Mercedes Benz dealership for its 20,000-mile maintenance, and I must say, I was thoroughly impressed with the level of service I received. From the moment I left my car in their care, they went above and beyond to keep me informed every step of the way. They...
Response from the owner Replied: We are happy to hear that! Thanks so much! 😊
Google Review
- September 27, 2023
I've brought my car in for service a couple of times in the past year, and on both occasions, I had the pleasure of working with Max. He's truly exceptional! Max maintains constant communication throughout the entire process and is incredibly easy to work with.
Response from the owner Replied: Ed,We're so glad that Max was able to make your experience a positive one! Thank you for choosing West Herr!
Google Review
- September 27, 2023
I’ve always had a positive experience with Stephen. He is very pleasant, professional and takes care of any questions or concerns I may have. When I have a service appointment, I have every confidence that Stephen will keep me up and running. Thanks, Stephen.
Response from the owner Replied: We are so happy to hear that! Thank you so much, Garry! 😊
Google Review
- September 27, 2023
The process of purchasing and paperwork went super smooth, I drove from buffalo and it was well worth it! My salesman Justin Allen was exceptional- he went above and beyond, took the time to explain the cars technology features and power train specs to a tech challenged person lol he was patient,...
Response from the owner Replied: Thanks so much, Jessica! 😊
Google Review
- September 27, 2023
Fast service and provided an accurate estimate for the work to be done. They didn’t have a loaner available but had the courtesy to send a driver to pick me up when my vehicle was ready.
Response from the owner Replied: Oly,We're so glad to hear that you had a positive experience during your visit! Thank you for choosing West Herr!
Google Review
- September 26, 2023
Response from the owner Replied: Jeffrey,Thank you for choosing West Herr!
Google Review
- September 26, 2023
Great service offering to get me in at short notice to ensure safety. Non-disruptive communication especially with texts back and forth. Thanks Glen!
Response from the owner Replied: We're so happy to hear that glen had made your experience a positive one! Thank you for choosing West Herr!
Google Review
- September 25, 2023
They always take great care of me!
Response from the owner Replied: Danyelle,We're so glad to hear this! Thank you for choosing West Herr!
Google Review
- September 24, 2023
Response from the owner Replied: Josephine,Thank you for choosing West Herr!
Google Review
- September 23, 2023
I want to give a big thanks and shout out to Mariah at the service desk such a wonderful person and helped me every bit of the way to get into my rental answer all my calls and returned all my calls I for got something in the lobby and she held it for me you made my experience at Mercedes-Benz...
Response from the owner Replied: Bill,We're so glad to hear that Mariah helped you along the way and was such an incredible person to you throughout your visit at West Herr. We hope you come again, and we thank you for choosing West Herr!
Google Review
- September 22, 2023
Response from the owner Replied: Legina,Thank you for choosing West Herr!
Google Review
- September 21, 2023
Buying my Mercedes Benz 450GLE was a pleasurable experience. My sales advisor, Joe, was very knowledgeable and friendly and thankfully, he was very patient with me as I was going back-and-forth on which model to get. The whole experience was awesome and I know where I’ll be getting my next Mercedes...
Response from the owner Replied: John,We're so glad that Joe was very knowledgeable and friendly! Thank you for choosing West herr, and we hope to see your next Mercedes is a West Herr Mercedes!
Google Review
- September 21, 2023
Great service and appreciate Max for always taking care of the needs of my vehicle
Response from the owner Replied: David,We're so glad that Max had taken care of your needs! Thanks for choosing West Herr!
Yelp Review
- September 21, 2023
So sick of seeing Josh Allen and Steve Tasker shilling for West Herr. When I bought my Jeep here, the salesman lied to me twice. First he said a spare set of keys was in the mail. Upon second inquiry, he said they were at the Lockport office. I called Lockport office. No keys.
Google Review
- September 21, 2023
Response from the owner Replied: Thanks, Kevin! 😊
Google Review
- September 21, 2023
Thank to mehrayha and team for making an awful car situation much smoother! Excellent customer service
Response from the owner Replied: We are happy to help! Thanks, Andrea! 😊
Google Review
- September 20, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- September 19, 2023
Response from the owner Replied: Thanks, George! 😊
Google Review
- September 19, 2023
The representative was polite and attentive, addressing my concerns promptly. They resolved my issue satisfactorily. Overall, good service!
Response from the owner Replied: Happy to hear! Thanks, Jake! 😊
Google Review
- September 17, 2023
Robert was the great. Easy to deal with and helpful. Pointing out the car options with a complete easy to understand definition.
Response from the owner Replied: George,We're happy to hear that everything went well! Thanks for choosing West Herr!
Google Review
- September 14, 2023
2nd Mercedes weve bought in 2 yrs both at Mercedes-Benz of Rochester and from our excellent salesperson- Bob Corsetti. Cant say enough of both Bob and the dealership and how well they treat their customers. Now only did we purchase 2 outstanding cars in the E350 4matic and the SL450R, but we have...
Response from the owner Replied: We are happy we could help! Thanks, Milan! 😊
Google Review
- September 14, 2023
Response from the owner Replied: Thanks, Wayne! 😊
Google Review
- September 14, 2023
Excellent service from Max and the entire staff!
Response from the owner Replied: Thanks, Andy! 😊
Google Review
- September 14, 2023
Stephen, along with your staff and your professional mannerisms, I was very please. The courtesy and comunication skills was superb. I am a forever satisfied customer. Thank you for an excellent experience .Sincerely Levi Jackson
Response from the owner Replied: Thanks, Levi! 😊
Google Review
- September 14, 2023
Stephen goes above and beyond with communication during service appointments. I would recommend him to everyone.
Response from the owner Replied: Jenna,We're happy Stephen provided you with expert service! Thank you for choosing West Herr!
Google Review
- September 13, 2023
WORST SERVICE EVER SAID 1 THING WAS WRONG TOOK IT TO BE FIXED AND THAN SAID SOMETHING ELSE WAS WRONG. I PAYED THE 1ST PROBLEM PICKED UP MY CAR AND THE FRONT IS DAMAGED & SCRATCHED PATRICK SAID HE WAS GOING TO GET BODY SHOP 2 FIX IT I BEEN LEAVING MESSAGES! I WILL NEVER RECOMMEND MERCEDES BENZ TO...
Response from the owner Replied: We are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- September 13, 2023
My Mercedes had a recall on it which led me to bring it here. After me having to call and find out what was going on with my vehicle I was told they would be keeping it anywhere from 30 days or more due to the subframe which is fine but let me know that. Then they say they wanted to do other work...
Response from the owner Replied: We are sorry to hear this was your experience with us, Crystal. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- September 13, 2023
Response from the owner Replied: Thanks, Anita! 😊
Google Review
- September 12, 2023
Max was very courteous and very helpful in meeting my expectations
Response from the owner Replied: Thanks so much, David! 😊
Google Review
- September 12, 2023
Response from the owner Replied: Thanks, Melissa!
Google Review
- September 12, 2023
worst experience of my life. brought our basically brand new mercedes rv in for service (issues with battery dying). sounds like a simple fix right? well our rv sat there for 2 months with close to nothing done to it. after not hearing anything from them for a month i called and the keys and...
Response from the owner Replied: We are sorry to hear this was your experience with us, Ashley. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Yelp Review
- September 12, 2023
This is my second time visiting this Mercedes Benz location. The first time, Lynne was my service advisor and she was absolutely amazing. I had a fantastic experience. This time, i was helped by Glen Wandell and my experience was not so pleasant. I needed an oil change and an inspection. I live in...
Google Review
- September 12, 2023
This is my second time visiting this Mercedes Benz location. The first time, Lynne was my service advisor and she was absolutely amazing. I had a fantastic experience. This time, i was helped by Glen Wandell and my experience was not so pleasant. I needed an oil change and an inspection. I live in...
Response from the owner Replied: Moses - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Cars.com Review
- September 12, 2023
This is my second time visiting this Mercedes Benz location. The first time, Lynne was my service advisor and she was absolutely amazing. I had a fantastic experience. This time, i was helped by Glen Wandell and my experience was not so pleasant. I needed an oil change and an inspection. I live in...
Google Review
- September 10, 2023
I am pleased to say it was a stress free visit. Personal that I had contact with was very pleasant and accommodating.The service did not take forever. The representative kept intouch. That was very comforting.Thank you!
Response from the owner Replied: We are so happy to hear that! Thanks so much, Alberta! 😊
Google Review
- September 09, 2023
I had an awesome experience at West Herr service center. I won't go into much detail about my situation but their service dept went above and beyond to meet my car needs. I had an unexpected transmission issue and their service dept stepped right up to get the job done and worked diligently to...
Response from the owner Replied: Thanks, Marquise! 😊
Google Review
- September 07, 2023
Stephen did a great job for me. I had service scheduled a couple of weeks out and had exceeded the mileage threshold slightly. I wanted to go on a long trip on short notice and did not want to do so without having the service done. Stephen got me in the next day and got it done for me. Thanks!
Response from the owner Replied: We are happy to hear! Thanks, Bob! 😊
Google Review
- September 07, 2023
James and the rest of the crew at Mercedes Benz of Rochester are top notch. We just recently purchased our 5th vehicle from them in the last 6 years and we will keep going back. They are straightforward and will accommodate us in any way they can (home delivery, etc).
Response from the owner Replied: We are so happy to hear that! Thanks so much! 😊
Google Review
- September 07, 2023
While I’ve had a great experience in the past with their sales team, I did not have a similar experience with their service department. The hardtop on my convertible needed service and I was turned away because they won’t work on anything older than 2010. I had an extremely difficult time finding a...
Response from the owner Replied: We are sorry to hear this, Anh. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- September 07, 2023
Stealer service as always. I never have to wait for them to take me in if I have an appointment - they are ready. And I appreciate the staff updates as things progress.
Response from the owner Replied: Happy to hear that! Thanks, Reid!
Google Review
- September 06, 2023
Response from the owner Replied: Thanks, Loraine! 😊
Google Review
- September 05, 2023
Response from the owner Replied: We are so happy to hear that! Thanks, Sal! 😊
Google Review
- September 05, 2023
We recently bought a car here about a month ago and while it wasn’t the worst experience, we definitely won’t be back to buy another. The finance guy was EXTREMELY pushy with trying to get us to add on a package, which I get is his job, but we said “no” probably no less than 10 times. Fast forward...
Response from the owner Replied: Ali - we are sorry to hear this was your experience with us. We have forwarded this on to our General Manager to look into this further for you. Thank you.
Google Review
- September 02, 2023
Excellent experience. Customer service was topnotch, while setting realistic expectations. I chose my car, obtained funding, and drove my car home that day.
Response from the owner Replied: Great to hear! Thanks, Melissa! 😊
Google Review
- August 31, 2023
Response from the owner Replied: Thanks, Angel! 😊
Google Review
- August 31, 2023
Second seamless truck purchase Thank you Mercedes Benz of Rochester & West Herr!If you're looking for new or used cars let this team be on your side.
Response from the owner Replied: Thank you so much, Kurt! 😊
Google Review
- August 31, 2023
Response from the owner Replied: We are so happy to hear that! Thanks, David! 😊
Google Review
- August 31, 2023
Merayah was very accommodating.
Response from the owner Replied: Thanks, Jim! 😊
Google Review
- August 31, 2023
I have gone to Mercedes in Rochester since 2017. Stephen is amazing. He is so friendly and keeps me up to date on the yearly checkup. He easy to work with and always remembers who we are when we come in for service.
Response from the owner Replied: We are so happy to hear that! Thanks, Bonnie! 😊
Google Review
- August 31, 2023
My sales guy ( Jason ) was an excellent down-to-earth guy. Made the entire process from A to Z efficient east and enjoyable. Jason is easy to communicate with / VERY transparent and 100% to his word as well as the Finance Manager. Just a real easy and pleasant experienceThank you guys !!
Response from the owner Replied: We love to hear that! Thank you so much for putting your trust into West Herr! 😊
Google Review
- August 31, 2023
Response from the owner Replied: Awesome to hear! Thanks, Phil! 😊
Google Review
- August 31, 2023
A timely, efficient and effective service experience.
Response from the owner Replied: Thanks, John! 😊
Google Review
- August 31, 2023
Response from the owner Replied: Thanks, Zhiru! 😊
Google Review
- August 31, 2023
My first experience here. Excellent communication and service.
Response from the owner Replied: Happy to hear that! Thanks so much! 😊
Google Review
- August 30, 2023
Clean, & Profesional
Response from the owner Replied: Thanks, Rick! 😊
Yelp Review
- August 29, 2023
I met Jason St John as a walk in at the dealership. What a warm sincere guy he is. Able to share some good stories / a GREAT Salesman - ambitious/ very transparent ( honest ) helpful / very informative every step of the way. Jason has always made himself available as well even via a text "I'm tied...
Yelp Review
- August 29, 2023
I met Jason St John as a walk in at the dealership. What a warm sincere guy he is. Able to share some good stories / a GREAT Salesman - ambitious/ very transparent ( honest ) helpful / very informative every step of the way. Jason has always made himself available as well even via a text "I'm tied...
Google Review
- August 29, 2023
Max was great in light of the fact that I had booked service appointment in the wrong space! He made sure the car could be inspected and it was all done in one hour! Thanks Max
Response from the owner Replied: We are so happy to hear that! Thanks, Danis! 😊
Google Review
- August 27, 2023
Lynn was very helpful, she order the parts I needed and also advised me of the pending service required for my car. She understood that I only want to take care of the things I can in for. She place my order and will call me when it comes in.Thanks Lynn
Response from the owner Replied: We are so happy to hear that! Thanks, Albert! 😊
Google Review
- August 26, 2023
Just want to say I’m a satisfied customer
Response from the owner Replied: Thanks so much, Samuel! 😊
Google Review
- August 26, 2023
The dealership was very transparent. Gave me the prices of the services before they were done and did not try to add on more services. My service advisor, Glen Wandell , was very efficient and helpful.
Response from the owner Replied: Awesome to hear that! Thank you so much, Bob! 😊
Google Review
- August 26, 2023
Very pleased and fast
Response from the owner Replied: Thanks, Thomas! 😊
Google Review
- August 26, 2023
Service team very welcome on every vist,
Response from the owner Replied: Thanks, Rosemary! 😊
Google Review
- August 26, 2023
Always a good experience!
Response from the owner Replied: Thanks, Ray! 😊
Google Review
- August 26, 2023
Response from the owner Replied: Thanks, Joe! 😊
Google Review
- August 26, 2023
Response from the owner Replied: Thanks, Alma! 😊
Google Review
- August 25, 2023
the service department at West Herr is top notch. From the greeter to check out, they make you feel important. They appreciate your business and do whatever to make sure you are satisfied
Response from the owner Replied: We are so happy to hear that! Thank you so much, Donna! 😊
Cars.com Review
- August 24, 2023
Well everything went as planned I ran into a few unexpected issues. Overall I was comfortable with Glen he explained the issues in detail and also gave me a print out what needed to be done. I'm satisfied with the Mercedes benz dealership.
Cars.com Review
- August 24, 2023
Always a pleasant experience! Stephen, as always, was very helpful and scheduled rather quickly my visit as I had a check engine light and the car would seem to “stumble” which for a diesel is unusual Great job and fixed in 1 day!
Google Review
- August 24, 2023
Max Chizuk and MBR took great care of us with the first extended repair on our 2014 vehicle.
Response from the owner Replied: We are happy to hear that! Thanks, Joel! 😊
Google Review
- August 20, 2023
Glen was great, car service was fast. Thank you
Response from the owner Replied: Thanks so much! 😊
Google Review
- August 19, 2023
Always get appropriate attention as well as excellent serviceStephen always goes out of his way to make his customers happyExample replacing the batteries in my key fob as well as showing me how to do itMy question is why they don't dry off the car if they wash it?
Response from the owner Replied: Thanks, Donald! 😊
Google Review
- August 19, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- August 19, 2023
Response from the owner Replied: Thanks, Alisa! 😊
Google Review
- August 18, 2023
Response from the owner Replied: Awesome to hear! Thanks, John! 😊
Google Review
- August 18, 2023
Response from the owner Replied: Thanks, Glenn! 😊
Google Review
- August 18, 2023
It did not start out ‘good’. But Paige saved the experience. I was not happy, my rep was out, my car was still sitting in the same spot for 30 minutes, I told my wife I’d pick her up in an hour, which is what I was told it would take. No one was handling the situation, as I asked for my keys back to...
Response from the owner Replied: We are happy we could turn it around for you, Mike! Thank you for the four-star review! 😊
Google Review
- August 17, 2023
Very smooth transaction. I only went to look but I liked the C300 that I test drove and we struck up a deal. There was no sales pressure from the salesman,Joe Cimino . I drove away with a new car that same day.
Response from the owner Replied: We are happy to hear that! Thanks, Douglas! 😊
Google Review
- August 16, 2023
I appreciate them getting me in and out in a timely mannerAnd nice remodel job to the service area
Response from the owner Replied: Happy to hear! Thanks, Anthony! 😊
Google Review
- August 16, 2023
The staff were all very helpful and friendly. They made the whole thing nice and easy for me and I'm very happy with the excellent service I received. They had plenty of refreshments and snacks while we waited as well. Will definitely be back when I'm ready for my next car!
Response from the owner Replied: We are so happy to hear that! Thank you so much, Ian! 😊
Cars.com Review
- August 16, 2023
M - B of Rochester is a location you will want to consider for automobile service ! ! As a customer 10 + years, M - B of Rochester demonstrates a lasting commitment to excellence ! Ask for Stephen Murphy - you will be impressed ! It is rare to be treated this well !
Cars.com Review
- August 16, 2023
M - B of Rochester is a location that you will want to consider for auto service ! ! As a customer 10 + years, M - B of Rochester demonstrates a lasting commitment to excellent service. Ask for Stephen Murphy - you will be impressed ! It is rare to be treated this well !
Google Review
- August 15, 2023
I brought my Gl550 in for AC service. 4 weeks later and $4860 dollars later and picked up my car.when opening the door to leave dirt was visible in door way,and push button module placed on console.I had the service tenant to clean and install module. My trailer hitch cover was also missing. Only...
Response from the owner Replied: Lorenzo - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- August 12, 2023
Friendly, accommodating, efficient
Response from the owner Replied: Thanks, Richard! 😊
Google Review
- August 12, 2023
Response from the owner Replied: Thanks, Gerald! 😊
Google Review
- August 12, 2023
Great service Steve miller is the best
Response from the owner Replied: Thanks, Garry! 😊
Google Review
- August 11, 2023
Steven Murphy is excellent to deal with. He never disappoints and always has a smile for his customers. Well done.
Response from the owner Replied: Thank you so much, Brian! 😊
Google Review
- August 11, 2023
Max and Cody was very courteous and pleasant to talk to ,it was a very good experience for me being it’s my first time taking my car there.I would definitely would go back.Also a big thanks to Scott Bieler
Response from the owner Replied: We are happy to hear that! Thanks, Jorge! 😊
Google Review
- August 08, 2023
Zack czapiewski was a great guy and a great salesman man best salesman I’ve ever encountered id go back and buy another car from him definitely
Response from the owner Replied: Awesome to hear! Thanks, Ayan! 😊
Google Review
- August 05, 2023
I got no delay of my appointment today. Primary encounter person was courteous, quick and up to date with all information. Mariah was great help . Service was prompt. See off was memorable. Really caring.
Response from the owner Replied: We are so happy to hear that! Thanks, Marcel! 😊
Google Review
- August 04, 2023
Max done really good job and help me out my gl trouble thanks max 👍
Response from the owner Replied: Awesome to hear! Thanks so much! 😊
Google Review
- August 04, 2023
Glen was very helpful and nice.
Response from the owner Replied: Thanks, Marta! 😊
Google Review
- August 04, 2023
Jeremy is the best of the best had a great experience with him very professional, polite and educated thank you Mercedes!
Response from the owner Replied: We are so happy to hear that! Thanks, Austin! 😊
Google Review
- August 04, 2023
The Mercedes Dealership in Rochester was absolutely amazing handling my car’s issue for me and went above and beyond giving me a loaner vehicle for a few days! I am very pleased with this service! Thank you so much.
Response from the owner Replied: We are so happy to hear that! Thanks, Jorge! 😊
Google Review
- August 04, 2023
Unfortunately our issue could not be resolved, Cody was able to correct the issue in record time shortly later NICHOLAS in BUFFALO was fantastic 👍 👏 😀 getting part& installed 5 *****
Response from the owner Replied: Thanks, Dennis! 😊
Google Review
- August 02, 2023
Took my car in because the ignition was acting up the car would sometimes take a few tries of turning the key for it to turn on and was first told (after they checked it) that I just needed a new key which would cost me $945.45 and then the next day after purchasing a new key they called and told me...
Response from the owner Replied: We are sorry to hear this was your experience with us, Julio. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- July 31, 2023
Steve is very accommodating, knowledgeable and just a nice guy! He's what makes the dealership!
Response from the owner Replied: We are happy to hear that! Thanks, Larry! 😊
Google Review
- July 31, 2023
Response from the owner Replied: Thanks, Joe! 😊
Google Review
- July 30, 2023
Hands down Stephen Murphy is the best part of Mercedes Benz of Rochester. There is an old saying… sales sells it but operations (I.e Service) keeps them coming back! Thanks Murph
Response from the owner Replied: We are so to hear that! Thanks, Susan! 😊
Google Review
- July 29, 2023
It was very enjoyable and efficient. I made the deal at 11am on the phone drove 2 hours picked up the car and was home by 7:30 easiest deal ever!
Response from the owner Replied: We love to hear that! Thanks, William! 😊
Google Review
- July 29, 2023
James and the Team were helpful, professional and attentive to our buying process. Highly recommend this dealership!
Response from the owner Replied: Happy to hear that! Thanks, Todd! 😊
Google Review
- July 28, 2023
Always a positive experience and professional staff. Would not take my vehicle to any other location.
Response from the owner Replied: We are so happy to hear that! Thanks so much! 😊
Google Review
- July 27, 2023
I have been utilizing the Service Department at MB of Rochester for approximately four years. The valet service is a great benefit in that it makes the servicing of my vehicle easy and eliminates interruptions in my daily schedule. Cody Mundorff, Service Manager and his staff are very...
Response from the owner Replied: We are so happy to hear that! Thank you so much for the kind words, Linda! 😊
Cars.com Review
- July 27, 2023
Max in service provides every nuance I would expect to receive 5 star service. Always takes care of my car issues promptly and efficiently. Mike Q
Dealer Replied: Great to hear! Thanks, Mike! 😊
Google Review
- July 26, 2023
Went shopping for an new S580, met with Zach, a very pleasant and competent sales person. I was able to get a deal done in short order. The transaction was seamless, and I was on my way in short order. This is my first Mercedes and I am impressed with the feel of their large sedan compared to other...
Response from the owner Replied: We are happy to hear that! Thanks so much, Jeff! 😊
Google Review
- July 24, 2023
Response from the owner Replied: Thanks, Tawanda! 😊
Google Review
- July 22, 2023
My salesman Jeremy Wabick was superb to deal with as was Dave Klingler. I wouldn’t hesitate to recommend both of these gentlemen to family or friends in need of a vehicle. I will certainly visit them again when the need arises.
Response from the owner Replied: We are so happy to hear that! Thank you so much, John! 😊
Google Review
- July 21, 2023
Response from the owner Replied: Thanks, Mohsen! 😊
Google Review
- July 21, 2023
Made such an easy process and got me exactly what I wanted!!
Response from the owner Replied: Thanks, Emily! 😊
Google Review
- July 20, 2023
Response from the owner Replied: Thanks, Donald! 😊
Google Review
- July 20, 2023
Great service, friendly staff and excellent transparency with regards to cost.
Response from the owner Replied: Happy to hear that! Thanks, Kari! 😊
Google Review
- July 20, 2023
Excellent service and good experience. Shout out to Merahya. I went for my B2 service a couple of months ago and yesterday I changed my tires and did an alignment. Both were same day with no delays. They gave me a loner the first time and a driver that dropped me to and picked me up from work the...
Response from the owner Replied: Awesome to hear! Thanks so much, Fahad! 😊
Google Review
- July 17, 2023
Great attention to detail. Work performed was timely and the car and engine bay were left very clean after service.
Response from the owner Replied: We are happy to hear that! Thanks, Mark! 😊
Google Review
- July 13, 2023
The experience was very professional.
Response from the owner Replied: Awesome to hear! Thanks, Frank!
Google Review
- July 11, 2023
Jeremy Wabick , JeanLuc and Fred were all fantastic! Seamless buying experience. Jeremy is incredibly knowledgeable and so helpful through the whole process. Highly recommend!
Response from the owner Replied: We are so happy to hear that! Thanks, Jamie! 😊
Google Review
- July 11, 2023
I've been a customer for a few years now , I haven't experienced too many issues throughout honestly and when I have Mercedes service advisor Lynn Subjeck has ALWAYS been honest , attentive, friendly and professional , as well as informative towards myself and the matter at hand, Mercedes staff such...
Response from the owner Replied: We are so happy to hear that! Thank you so much, Johnson! 😊
Google Review
- July 11, 2023
Response from the owner Replied: Thanks, Carolyn! 😊
Google Review
- July 11, 2023
My service experience was terrible. When I arrived for my scheduled appointment I was told there was no appointment in the dealer system. I definitely had an appointment and the service coordinator proceeded to argue with me saying I was wrong. It was INSULTING!! After driving 30 minutes for the...
Response from the owner Replied: Joel - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- July 10, 2023
Great job
Response from the owner Replied: Thanks, Anthony! 😊
Google Review
- July 08, 2023
Service was done in a timely manner
Response from the owner Replied: Thanks so much! 😊
Google Review
- July 07, 2023
Stephen always provides stellar service!! Couldn’t be more pleased. I have complete confidence in the recommendations and the work performed on my car. Always friendly and courteous!
Response from the owner Replied: We are so happy to hear that! Thanks, Nancy! 😊
Google Review
- July 07, 2023
Outstanding service from Merahya every time I have to come to Mercedes Benz of Rochester she takes care of all my needs
Response from the owner Replied: Happy we could help! Thanks, Gregory! 😊
Google Review
- July 06, 2023
Response from the owner Replied: Thanks, Richard! 😊
Google Review
- July 03, 2023
Response from the owner Replied: Thanks, David! 😊
Google Review
- July 02, 2023
James and his team were fantastic.
Response from the owner Replied: Thanks, Matthew! 😊
Google Review
- June 30, 2023
Merahya is always super helpful, warm and efficient! Great service all around!
Response from the owner Replied: We are so happy to hear that! Thanks, Constance! 😊
Google Review
- June 30, 2023
Response from the owner Replied: We are happy to hear that! Thanks, Matthew! 😊
Google Review
- June 30, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- June 29, 2023
Greatest dealership service I ever experienced!!
Response from the owner Replied: Thank you so much! 😊
Google Review
- June 29, 2023
Stephen Murphy and the service department were terrific when I brought my car in for service and new tires. Stephen is always supportive, ready to help and answer any questions. I appreciate his approach and genuine interest in his customers.
Response from the owner Replied: We are so happy to hear that! Thanks, Barbara😊
Google Review
- June 29, 2023
Our 2015 sprinter RV had the check engine light come on and Hannah was our service rep and she was helpful in getting us in and taken care of. We are from Cape Cod and were lucky that they could help us. Hannah does her job well!
Response from the owner Replied: We are happy we could help! Thanks, Kris! 😊
Google Review
- June 28, 2023
Response from the owner Replied: Thanks, John! 😊
Google Review
- June 26, 2023
Response from the owner Replied: Thanks, Rick! 😊
Google Review
- June 24, 2023
Max has taken care of me in the service department. Hands down! I have an older vehicle but I get treated just the same. That says something!
Response from the owner Replied: Happy to hear we could help! Thanks, Lia! 😊
Google Review
- June 24, 2023
Recently bought a car from Andre and had a wonderful experience. He was very professional, honest and personable. Everything was easy and exciting from beginning to end!
Response from the owner Replied: Great to hear that! Thanks, Cassi! 😊
Google Review
- June 24, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- June 24, 2023
Highly recommend the service dept.
Response from the owner Replied: Thanks, Sally! 😊
Google Review
- June 23, 2023
Response from the owner Replied: Thanks, Tom! 😊
Google Review
- June 23, 2023
Response from the owner Replied: Thanks, Jim! 😊
Yelp Review
- June 23, 2023
This place rocks!!! Hannah in Sprinter service is fabulous. She knows all about customer service. I was alone on a van life trip and had issues. She got me right in, fixed everything (with compassion) and got me back on my road trip. She genuinely cared. Alex, the local area driver was amazing too....
Yelp Review
- June 23, 2023
This place rocks!!! Hannah in Sprinter service is fabulous. She knows all about customer service. I was alone on a van life trip and had issues. She got me right in, fixed everything (with compassion) and got me back on my road trip. She genuinely cared. Alex, the local area driver was amazing too....
Google Review
- June 22, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- June 22, 2023
Response from the owner Replied: Thanks, Shelby! 😊
Google Review
- June 22, 2023
It's always great dealing with Stephen he's very good at what he does and helps in every way possible doesn't beat around the bush everything is professional and won't have you fix anything you don't need right away. Just a all around good person... I'm greatfull to work with him. Thanks Mr Murphy.
Response from the owner Replied: We are so happy to hear that! Thanks, Dewayne! 😊
Google Review
- June 21, 2023
Response from the owner Replied: Thanks, David! 😊
Google Review
- June 21, 2023
I was delightful with the service.
Response from the owner Replied: Happy to hear! Thanks, Jason! 😊
Google Review
- June 20, 2023
Great service from Max and his staff at MB of Rochester. Highly satisfied!
Response from the owner Replied: Happy to hear that! Thanks, Eugenio! 😊
Google Review
- June 19, 2023
I wanted a SUV that I saw at another Mercedes dealership and Joe made it happen for me. Everyone was extremely friendly and professional. So happy with my purchase and their service!
Response from the owner Replied: We are so happy to hear that! Thank you so much! 😊
Google Review
- June 19, 2023
Stephen is very patient all the time. Gives good recommendations for doing the work priority wise and is knowledgeable. I like working with him at Mercedes Benz. Recommend using him if your servicing your vehicle at Mercedes of Benz of Rochester
Response from the owner Replied: We are so happy to hear that! Thank you so much for your kind words, Yosef! 😊
Google Review
- June 17, 2023
As always he provides A+ service.
Response from the owner Replied: Awesome to hear! Thanks, Arnold! 😊
Google Review
- June 17, 2023
Response from the owner Replied: Thank you so much! 😊
Google Review
- June 16, 2023
Awesome. I’ve been doing business with West Herr Mercedes-Benz for several years and I have yet to have a bad experience. Somehow, West Herr has managed to assemble the best staff that any dealership could want. My hat goes off to owner/s of the West Herr automotive group.
Response from the owner Replied: Thank you so much, Ronald! 😊
Google Review
- June 14, 2023
Everything went smoothly!!
Response from the owner Replied: Great to hear! Thanks, Jim! 😊
Google Review
- June 14, 2023
We appreciate the professionalism & the commendable customer service that we get from Mercedes-Benz of Rochester. Timely, efficient, & friendly. Max kept us informed about each step of our vehicle service. The valet service, which is beyond compare, keeps us coming back, now 16 years.
Response from the owner Replied: We are so happy to hear that! Thank you so much for your continued support, Cindy! 😊
Google Review
- June 12, 2023
Did a great job on my full detail. Merahya is always great to work with, great communication.
Response from the owner Replied: Great to hear that! Thanks, Selina! 😊
Google Review
- June 12, 2023
I was very pleased with the work. Phil
Response from the owner Replied: Thanks, Phil! 😊
Google Review
- June 11, 2023
Kyla was always there for me!
Response from the owner Replied: Happy to hear that! Thanks, Roy! 😊
Google Review
- June 11, 2023
Flawless amazing purchase ! Super friendly and professional staff ! A+Definitely recommended and you know where to go now !
Response from the owner Replied: We are so happy to hear that! Thank you so much! 😊
Google Review
- June 11, 2023
Great customer service, I had a awesome by an experience.
Response from the owner Replied: Thanks so much, Shara! 😊
Google Review
- June 08, 2023
Response from the owner Replied: Thanks, Karen! 😊
Google Review
- June 08, 2023
Stephen went above and beyond to ensure all repairs were completed and updated me continuously through the process! Highly recommend!
Response from the owner Replied: Happy to hear that! Thanks, Ashley! 😊
Google Review
- June 08, 2023
Justin Allen was so helpful and great to work with. He is a true professional. The buyer experience at Mercedes is top notch.
Response from the owner Replied: Awesome to hear! Thanks, Denise! 😊
Google Review
- June 08, 2023
Honestly, I didn't enjoy the experience at all. The advisors didn't provide timely updates and I always had to contact them first. Also, they didn't provide me with future repair information after having my car inspected there just a couple months prior to me having to make a major repair. I feel...
Response from the owner Replied: Charles - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- June 07, 2023
Very good
Response from the owner Replied: Thanks, Jose! 😊
Google Review
- June 06, 2023
Stephen Murphy is amazing to work with. So nice and helpful, he is the reason i only get service at mercedes of Rochester.
Response from the owner Replied: We are so happy to hear that! Thanks, Michael! 😊
Google Review
- June 05, 2023
Response from the owner Replied: Thanks, Brenda! 😊
Google Review
- June 04, 2023
The rim was done fine but inside of the barrel of the tire is dull. There was a clear coat which makes it shiny but now it's gone. My other tires are shiny inside. That's the only issue.
Response from the owner Replied: While we appreciate your four-star review, we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- June 03, 2023
Response from the owner Replied: Thanks, Benjamin! 😊
Google Review
- June 03, 2023
Good
Response from the owner Replied: Thanks, Mark! 😊
Google Review
- June 02, 2023
Response from the owner Replied: Ernest - we are sorry to see the two-star review. We have forwarded this on to our General Manager to look into this further for you. Thank you.
Google Review
- June 01, 2023
Justin was quick and fast & met all my needs for a quick purchase of a Mercedes Benz maybach ! Thanks for all of your help !
Response from the owner Replied: Happy to hear that! Thanks so much! 😊
Google Review
- June 01, 2023
My experience with Cal was excellent. The whole process of getting my brand new GLC took less than a week and I am highly impressed. Cal went above and beyond to make the entire process seamless and I’m very appreciative.
Response from the owner Replied: Great to hear! Thanks so much! 😊
Google Review
- June 01, 2023
Jason took excellent care of us throughout the process! Pleasure to do business with.
Response from the owner Replied: Happy to hear that! Thanks, Rodney! 😊
Google Review
- May 30, 2023
**note** this is from a few months ago- I didn’t realize this review was sitting there unsent :) so here it is, 60 days later 🌞Have to let people know…if you want a Mercedes…Leeann and Jason St John, at West Herr Mercedes, are who you need to see. We came in and took a test drive of a car we saw...
Response from the owner Replied: Christina - thank you so much for your kind words! We are so happy to hear you had such an amazing experience with us. We appreciate you! 😊
Google Review
- May 30, 2023
Very small service bay, took 40 minutes to get courtesy car with an on time arrival of appointment, the service overall was subpar to other Mercedes dealerships I have gone to in the past. Wouldn’t recommend or purchase a vehicle from here as it’s not the true luxury service offered at this location.
Response from the owner Replied: Kolby - we are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- May 30, 2023
The best and luxurious service my 1st year service of my GLA 4matic 2022 and im very much satisfied for fast service fully clean my car and Mercedes Benz personnel the best and thank you very much for all of your hardwork.
Response from the owner Replied: We are so happy to hear that! Thanks so much, Joan! 😊
Google Review
- May 27, 2023
Great experience
Response from the owner Replied: Thanks, Amy! 😊
Google Review
- May 27, 2023
Came in with a flat tire while I was on the road. Stephen Murphy gave me courteous and world class service getting me back on the road in a reasonable time frame.
Response from the owner Replied: We are happy we could help! Thanks, Jerry! 😊
Google Review
- May 26, 2023
Great experience at MB Rochester
Response from the owner Replied: Thanks so much, Jim!
Google Review
- May 25, 2023
Stephen Murphy in service is the best service advisor. He has patience with you . And always trying to make sure you he gets the job done and keep you with a safe car
Response from the owner Replied: We are so happy to hear that! Thanks, Cheryl! 😊
Google Review
- May 25, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- May 22, 2023
Response from the owner Replied: Thanks, William! 😊
Google Review
- May 20, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- May 19, 2023
My wife and I had an awesome experience with our Sales Consultant, Robert. He was patient, knowledgeable and professional. We drove 3 - 4 different cars before finding and buying a car that met our needs. Robert was a gem to work with!
Response from the owner Replied: We are so happy to hear that! Thank you so much, Andrew! 😊
Google Review
- May 19, 2023
Response from the owner Replied: Thanks, Hannah! 😊
Google Review
- May 19, 2023
Response from the owner Replied: Thanks, Michaela! 😊
Google Review
- May 19, 2023
Great job as always
Response from the owner Replied: Thanks, Nick! 😊
Google Review
- May 18, 2023
I got my new Mercedes-Benz last year at Rochester location. I was reading some very negative reviews and was skeptical but after one year I can say with confidence that I had very nice experiences with them , right from buying, getting delivery, went several times over there to get familiar with...
Response from the owner Replied: We are so happy to hear that, Sunny! Thank you so much for the kind words. We appreciate you! 😊
Google Review
- May 18, 2023
Mercedes Benz experience was great. They booked me for 60-90 min. 37 min later, job was done. Good location , facility pristine. People were all friendly, organized, knowledgable and informative. Will definitely go back again…
Response from the owner Replied: We are so happy to hear that! Thanks so much, Michael! We love to hear that 😊
Google Review
- May 17, 2023
Response from the owner Replied: We love to hear that! Thanks so much, Henrick! 😊
Google Review
- May 17, 2023
Superb service at West Herr Mercedes Benz! As we purchased our very first Mercedes, we were impressed by everyone's professionalism and a truly friendly attitude. We could not have asked for a better person to deal with than Jason St. John. When I first met him and discussed how im looking for a...
Response from the owner Replied: We are so happy to hear that, Eddie! Thank you so much for your kind words, we appreciate you! 😊
Google Review
- May 17, 2023
Merahya very pleasant and helpful. The service dept does great work and always meets my concerns, going above and beyond to satisfy customers. My go to facility for all our Mercedes service.
Response from the owner Replied: We are so happy to hear that! Thank you so much, John! 😊
Google Review
- May 17, 2023
Response from the owner Replied: Happy to hear that! Thanks, Steve! 😊
Google Review
- May 16, 2023
I presented myself at Mercedes of Rochester with a screw in my tire and no appointment. Stephen and his crew took care of replacing the tire immediately. They are always friendly and extremely helpful.
Response from the owner Replied: We are so happy to hear that! Thanks, Patricia! 😊
Cars.com Review
- May 16, 2023
Max Chizuk was so helpful and a joy to work with. He is a true professional. I was very pleased that Mercedes Benz repaired my vehicle at no cost and extended the warranty. I would bring my vehicle to your location for future repairs.
Dealer Replied: We are so happy to hear that! Thanks, Colleen! 😊
Google Review
- May 15, 2023
After a bumpy and somewhat aggravating appointment at the MB of Rochester, service manager Cody reached out to me and reaffirmed why we purchased there. I can’t say enough about how professional and caring Cody was. He is a team player and an asset to the dealership ! Thank you Cody and MB of...
Response from the owner Replied: We are happy to hear that, Gerald! Thanks so much for the kind words, we appreciate you! 😊
Google Review
- May 12, 2023
Very satisfied with the results and professional treatment I received
Response from the owner Replied: Thanks so much, Tom! 😊
Google Review
- May 12, 2023
Response from the owner Replied: We are so happy to hear that, Roy! Thank you so much for your kind words! 😊
Google Review
- May 11, 2023
Excellent. Thanks
Response from the owner Replied: Thanks so much, Joe! 😊
Google Review
- May 11, 2023
Exceptional service, exceptional staff! Stephen always goes out of his way to ensure that my vehicle receives the utmost attention to detail and promote service suggestions to maintain its integrity. The staff are always accommodating, knowledgeable, and great to chat with.
Response from the owner Replied: We are so happy to hear that! Thanks os much for your kind words! 😊
Google Review
- May 11, 2023
Great job! Fast and always reliable
Response from the owner Replied: Thanks so much, Aygulia! 😊
Google Review
- May 11, 2023
Response from the owner Replied: Thanks, David! 😊
Google Review
- May 11, 2023
Response from the owner Replied: Thanks so much! 😊
Google Review
- May 09, 2023
Fast and great service !! I highly recommend Mercedes dealership and buy u a new car !! 😉
Response from the owner Replied: Happy to hear that! Thanks, Nichol! 😊
Google Review
- May 09, 2023
Max was professional and always keep me in the loop of recall service being completed. Vehicle was returned when promised.
Response from the owner Replied: Happy we could help! Thanks, Kevin! 😊
Google Review
- May 09, 2023
You did a great job on our car 🚗 thank you so much the Tubbs.
Response from the owner Replied: Happy to hear that! Thanks, Andres! 😊
Google Review
- May 09, 2023
Response from the owner Replied: Thanks, Stuart! 😊
Google Review
- May 09, 2023
West Herr Mercedes is the best of the best. Everyone is very kind, knowledgeable, and always willing to answer questions. A big shout out to Andre who sold me my second car! The second experience was just as good, if not better, than the last. Andre is elite in what he does!Just picked up my new...
Response from the owner Replied: We are so happy to hear that! Thank you so much for your kind words! 😊
Google Review
- May 06, 2023
What a great place!!! Justin Allen is a rock star !! He was patient and kind… but most importantly.. knowledgeable!!! The finance guy… Larry Feenaughty.. was also fantastic!!!! No one there is pushy at all! I would recommend this dealership to anyone looking really for anything!! They own about 20...
Response from the owner Replied: We are so happy to hear that, Madeleine! Thank you so much for the kind words and congratulations on your new car! 😊
Google Review
- May 05, 2023
Friendly, helpful and professional service. Max, my service advisor, was very attentive and helpful
Response from the owner Replied: Happy to hear that! Thanks, Raymond! 😊
Google Review
- May 05, 2023
I have been lucky enough to own a few luxury vehicles in different parts of the country and have generally had very good service. Steven Murphy, at Mercedes-Benz of Rochester is by far the best Service Rep I have ever encountered. Courteous, prompt, excellent communication. Just a great guy!
Response from the owner Replied: We are so happy to hear that! Thanks, Carl! 😊
Google Review
- May 05, 2023
Great service
Response from the owner Replied: Thanks, Vern! 😊
Google Review
- May 05, 2023
Justin the sales rep Was very nice and informative. He helped me a lot. He made sure that I was a satisfied customer.I love my new car. Thank you Justin for all you help.
Response from the owner Replied: We are so happy to hear that! Thanks, Carla! 😊
Google Review
- May 04, 2023
Response from the owner Replied: Thanks, Gerald! 😊
Google Review
- May 04, 2023
Kyla was amazing & I’m grateful for the great customer service!
Response from the owner Replied: We love to hear that! Thanks, Michelle! 😊
Google Review
- May 03, 2023
Had my third new MB serviced at the Rochester dealership today. A terrible experience to say the least. Over the last few years I have lowered my expectations when it comes to interacting with customer service. However I must admit it looks like I need to go even lower after my experience with this...
Response from the owner Replied: Gerald - we are so sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
Google Review
- May 03, 2023
Response from the owner Replied: Thanks, Timothy! 😊
Google Review
- May 03, 2023
Everyone at the service department acts professionally and is very customer service oriented. That’s rare theses days. Max was excellent to work with.
Response from the owner Replied: We are happy to hear that! Thanks, Patricia! 😊
Google Review
- May 03, 2023
Response from the owner Replied: Happy we could help! Thanks, Rick! 😊
Google Review
- May 02, 2023
Response from the owner Replied: We are so happy to hear that, Mark! Thanks so much for the five-star review! 😊
Google Review
- May 02, 2023
Great service today! Good honest dealer. Max in service is both knowledgable and professional.
Response from the owner Replied: Awesome to hear! Thanks, Rick! 😊
Google Review
- May 02, 2023
Had a great experience 5/5. James was very helpful , kind and even convinced me to get cream interior !! Thank you so much love my car
Response from the owner Replied: We are so happy to hear that! Thank you so much, Shavonte! 😊
Google Review
- May 02, 2023
The wife and I had a great experience purchasing our car here! From start to finish, Andre was GREAT. He secured my deposit over the phone, picked us up from the airport, and the purchase was a breeze.Honest people to do business with.. I would travel again to purchase from them, as opposed to...
Response from the owner Replied: We love to hear that! Thanks so much and congratulations on your new car! 😊
Google Review
- May 02, 2023
Come to the sales guys nice no problem when it comes to filing paperwork with their department with the DMV . They failed big times not responsible. They filed that I purchased passenger van and they supposed to file cargo van that cost me a time and money. My temporary plates expired. I cannot get...
Response from the owner Replied: Mirza - we are so sorry to hear this happened to you. We have forwarded this on to our General Manager to look into this further for you. Thank you.
Google Review
- May 01, 2023
Enjoyable experience! The sales process is straightforward and candid. I called ahead, I got the car fax, service records and financing options all before I walked in the dealership. The business manager takes the time to explain options and speaks from his experience when I asked about the various...
Response from the owner Replied: We love to hear that! Thank you so much for your kind words, Domenic! We appreciate you! 😊
Google Review
- May 01, 2023
I had a great experience with Mercedes-Benz of Rochester. They accomodated me by renting a car while my Mercedes was in for a repair. Merahya kept me updated on the status of my car and was a pleasure to work with. I highly recommend Mercedes-Benz of Rochester and their Service Department.
Response from the owner Replied: We are so happy we could help, Norma! Thank you so much for the five-star review! 😊
Google Review
- May 01, 2023
Fast and Friendly service. Always a pleasure to deal with Stephen Murphy!
Response from the owner Replied: Awesome to hear! Thanks, Steven! 😊
Google Review
- April 30, 2023
Response from the owner Replied: We are so happy to hear that, Susan! Thank you so much for taking the time to leave such a kind review, we appreciate you! 😊
Google Review
- April 30, 2023
Great service I will most definitely recommend going to West Herr to buy a vehicle The sales Person was very helpful. My wife is very happy with her car
Response from the owner Replied: We are so happy to hear that! Thank you so much for the kind words, Ezra! 😊
Google Review
- April 29, 2023
LeeAnn and Jason at Mercedes Rochester were delightful to work with. They found the most suitable vehicle for me to lease at a price that worked. They made turning my old lease in early a breeze. I look forward to working with them again!
Response from the owner Replied: We are happy we could help! Thank you so much, Emily! Congrats on your new car! 😊
Google Review
- April 28, 2023
Excellent customer service. Our advisor, Phil Meiklejohn,was very thorough, considerate and kept me informed. I met the technician working on my sprinter and I could see he takes pride in his work Good appointment availability is another plus. A great experience every time.
Response from the owner Replied: We are so happy to hear that, Millie! Thank you so much for your kind review! 😊
Google Review
- April 27, 2023
Prompt pick up and delivery
Response from the owner Replied: Thanks so much, James! 😊
Google Review
- April 27, 2023
Excellent service Max appreciate it ,Lonnie Ford
Response from the owner Replied: Thank you for the five-star review! 😊
Google Review
- April 27, 2023
Response from the owner Replied: Thank you so much, Chay! 😊
Google Review
- April 27, 2023
Response from the owner Replied: Thank you, Shaun! 😊
Google Review
- April 26, 2023
Response from the owner Replied: Thanks, Jim! 😊
Google Review
- April 26, 2023
Everyone at this dealership is professional and great to work with!
Response from the owner Replied: We are so happy to hear that! Thanks, Ranae! 😊
Google Review
- April 25, 2023
Kristina was amazing, she helped get me in and take care of my car…great job experience!! Thank you Kristina!!!!
Response from the owner Replied: Thanks so much, Todd! 😊
Google Review
- April 24, 2023
Response from the owner Replied: Thanks, John! 😊
Google Review
- April 24, 2023
Great customer service and a great experience all around. I will definitely continue getting my car serviced here in the future.
Response from the owner Replied: Thank you so much, Jake! 😊