Had service B performed, service was done with professional and curteous care . Done within the time I was told .

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Greg and staff did a great job,new vehicle was awesome, nice no pressure experience

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I had previously had an Audi and decided to purchase a Mercedes. The staff, Jim and Gavin in particular were beyond professional and wise! I am truly grateful for their wisdom, guidance and patience as they explained everything simply and clearly and delivered my SUV without any difficulties! Bob...

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I’m totally satisfied with the service and the professionalism I received while having my Mercedes serviced. Now the Brittney kept me in the loop of what was being looked and serviced and really really appreciate that Thank you so much Brittney for your customer service and to the technicians I...

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I was nervous about buying a car outside the area I live. It was one of the best car buying experiences I’ve ever had. My sales representative was outstanding-Jeremy. They delivered my car to where I live. They found the exact car I wanted. Thank you again, Jeremy & Gavin for all your hard work!

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Most of the issues for repair were resolved & under warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator continues to stay on! That is the only issue remains! I need to ship this car to Florida & cannot...

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This was my first online purchase of a car the experience was exceptional , the process was seamless. I highly recommend the dealership , the salesman Dennis Wiggins and the management team. The car was delivered to my home as promised it is everything I expected and more .Thank you Mercedes of...

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Stephen is always accommodating and very pleasant to deal with he has exceptional customer servicing skills and strives to thoroughly please his customers. He is a great asset to the West Herr organization and can be counted on to have consistency throughout all of his servicing efforts.

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Another great experience with Stephen, he is consistently providing great services to his customers at Mercedes-Benz of Rochester.

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Another great experience with Max at Mercedes Benz of Rochester NY. Best Service Manager I’ve had the pleasure of taking care of my vehicles. Outstanding at updating me on my vehicles current needs in a low pressure style. Thanks Max

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Great experience with all staff at the dealership. Excellent work on the car replaced whole AC system. Car was put back together better than when I bought it.All service reps have been great they’re kind they offer you coffee and they take really good care of you.

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Good professional experience working.make me happy.to work with Max manager of the G Mercedes Benz.

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I had a repair done and it was a very good experience. Very good service. Nice people are very nice to me. It was a good day.

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Great experience at the dealer. Work performed as promised. Comfortable waiting area. Snacks were appreciated.

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I was provided with an excellent service and prompt assistance by all employees I encountered on September 11, 2025. I remain very appreciative to Mr. Stephen and all the professional staff.

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I have always had a positive experience with Mercedes Benz of Rochester. Jason and the rest of the staff was great. I will never go anywhere else

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Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours.

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The Service group is very good, Steve Murphy went out of his way to accommodate me with a problem late on Friday afternoon… he is a very good communicator and technically outstanding.

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Very pleasant and efficient purchase and trade experience with Mr. James Jones. Very reasonable with negotiations and came to a mutually acceptable deal very quickly.

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One star because system won’t let me give none. Communication was very poor- texts and phone calls were not returned. Spent $237 to get my car back in worse shape than I brought it in. Not going back

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I had a great experience getting my Sprinter serviced for the first time. Hanna in customer service was terrific to deal with

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Great overall experience with Steve Murphy having me ALL dialed IN when I showed up…. Thanks

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Excellent service. Showed up with no appointment and a tire pressure warning.. After an initial inspection the problem diagnosed as an issue with the run flat tire. The service advisor organized a tire replacement and we left the dealership, with a new tire and a washed car. All in the space of...

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I love this dealership because I have the best sales person James Jones!!! I purchased five cars with him and he is the best sales person in the whole dealership!!! If you are looking for a Mercedes, please look him up. He’s the best!!!

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Had a great experience not too painful !! Everyone was awesome love my new car 🚗 Jeremy didn’t give me the car salesman vibe it was nice .

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Max is amazing!! The entire team is awesome!! THEY ARE ALWAYS COURTEOUS AND VERY HELPFUL!!

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Great experience with Dennis and the entire staff! He was very knowledgable of all the models and gave helpful info on each. He was also very patient as I drove and looked at several cars over 2 days. I recommend a visit to the dealership!

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We recently purchased a E350 Benz from the Mercedes-Benz of Rochester dealership. From the first moment of walking into the showroom, being offered to take a couple of test drives, processing the sale, to picking up the vehicle, the sales person Justin was exceptional. He was friendly and...

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Steve Murphy is absolutely the best! He made my car service experience seamless. He is prompt, highly professional and transparent.

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Recently brought my MB car in to resolve an engine light problem that was possibly covered under an extended warranty issue. Stephen Murphy was my service representative and he handled this issue very professionally . I’ve dealt with Stephen in the past and always been pleased with and the work...

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If you are looking for professional, attentive, and superior experts who treat your vehicle with care and respect your time, I highly recommend West Herr Mercedes! Max, Cody, Steve and the entire West Herr team exceeded my expectations.

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Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group.

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My service advisor Glen from the Mercedes - Benz of Rochester is always great too work with. He kept me updated on my vehicle and made sure all my questions and needs were met .Its always a pleasure doing business with them . If you want a good service advisor ask for Glen

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My service was completed on time and on budget. Michael was great to work with and communicated perfectly. Overall, it was a great experience.

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Mercedes Benz of Rochester has been very very easy to understand and has taken care of my car to their best of their ability! My vehicle has been running great and is a 2012 😊 Stephen Murph is probably one of the best people I’ve ever dealt with and has taken care of everything to the T for me I...

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Easy to service scedule and Fast services and Excellent explained to maintenance. I learn many things.

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