Most of the issues for repair were resolved & under warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator continues to stay on! That is the only issue remains! I need to ship this car to Florida & cannot...

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This was my first online purchase of a car the experience was exceptional , the process was seamless. I highly recommend the dealership , the salesman Dennis Wiggins and the management team. The car was delivered to my home as promised it is everything I expected and more .Thank you Mercedes of...

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Stephen is always accommodating and very pleasant to deal with he has exceptional customer servicing skills and strives to thoroughly please his customers. He is a great asset to the West Herr organization and can be counted on to have consistency throughout all of his servicing efforts.

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Another great experience with Stephen, he is consistently providing great services to his customers at Mercedes-Benz of Rochester.

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Another great experience with Max at Mercedes Benz of Rochester NY. Best Service Manager I’ve had the pleasure of taking care of my vehicles. Outstanding at updating me on my vehicles current needs in a low pressure style. Thanks Max

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Great experience with all staff at the dealership. Excellent work on the car replaced whole AC system. Car was put back together better than when I bought it.All service reps have been great they’re kind they offer you coffee and they take really good care of you.

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Good professional experience working.make me happy.to work with Max manager of the G Mercedes Benz.

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I had a repair done and it was a very good experience. Very good service. Nice people are very nice to me. It was a good day.

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Great experience at the dealer. Work performed as promised. Comfortable waiting area. Snacks were appreciated.

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I was provided with an excellent service and prompt assistance by all employees I encountered on September 11, 2025. I remain very appreciative to Mr. Stephen and all the professional staff.

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I have always had a positive experience with Mercedes Benz of Rochester. Jason and the rest of the staff was great. I will never go anywhere else

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Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours.

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The Service group is very good, Steve Murphy went out of his way to accommodate me with a problem late on Friday afternoon… he is a very good communicator and technically outstanding.

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Very pleasant and efficient purchase and trade experience with Mr. James Jones. Very reasonable with negotiations and came to a mutually acceptable deal very quickly.

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One star because system won’t let me give none. Communication was very poor- texts and phone calls were not returned. Spent $237 to get my car back in worse shape than I brought it in. Not going back

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I had a great experience getting my Sprinter serviced for the first time. Hanna in customer service was terrific to deal with

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Great overall experience with Steve Murphy having me ALL dialed IN when I showed up…. Thanks

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Excellent service. Showed up with no appointment and a tire pressure warning.. After an initial inspection the problem diagnosed as an issue with the run flat tire. The service advisor organized a tire replacement and we left the dealership, with a new tire and a washed car. All in the space of...

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I love this dealership because I have the best sales person James Jones!!! I purchased five cars with him and he is the best sales person in the whole dealership!!! If you are looking for a Mercedes, please look him up. He’s the best!!!

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Had a great experience not too painful !! Everyone was awesome love my new car 🚗 Jeremy didn’t give me the car salesman vibe it was nice .

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Max is amazing!! The entire team is awesome!! THEY ARE ALWAYS COURTEOUS AND VERY HELPFUL!!

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Great experience with Dennis and the entire staff! He was very knowledgable of all the models and gave helpful info on each. He was also very patient as I drove and looked at several cars over 2 days. I recommend a visit to the dealership!

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We recently purchased a E350 Benz from the Mercedes-Benz of Rochester dealership. From the first moment of walking into the showroom, being offered to take a couple of test drives, processing the sale, to picking up the vehicle, the sales person Justin was exceptional. He was friendly and...

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Steve Murphy is absolutely the best! He made my car service experience seamless. He is prompt, highly professional and transparent.

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Recently brought my MB car in to resolve an engine light problem that was possibly covered under an extended warranty issue. Stephen Murphy was my service representative and he handled this issue very professionally . I’ve dealt with Stephen in the past and always been pleased with and the work...

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If you are looking for professional, attentive, and superior experts who treat your vehicle with care and respect your time, I highly recommend West Herr Mercedes! Max, Cody, Steve and the entire West Herr team exceeded my expectations.

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Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group.

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My service advisor Glen from the Mercedes - Benz of Rochester is always great too work with. He kept me updated on my vehicle and made sure all my questions and needs were met .Its always a pleasure doing business with them . If you want a good service advisor ask for Glen

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My service was completed on time and on budget. Michael was great to work with and communicated perfectly. Overall, it was a great experience.

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Mercedes Benz of Rochester has been very very easy to understand and has taken care of my car to their best of their ability! My vehicle has been running great and is a 2012 😊 Stephen Murph is probably one of the best people I’ve ever dealt with and has taken care of everything to the T for me I...

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Easy to service scedule and Fast services and Excellent explained to maintenance. I learn many things.

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I have been very satisfied with the work at Mercedes Benz of Rochester. Have worked with service agent, Stephen Murphy who is very professional. Work done on time when promised

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Great service and people. Highly recommend. They really take care of their customers. Service is always on time.

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Great service in a timely manner.The service advisor,Max,was great and very nice.

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Awesome experience they found exactly what I was looking for. The process was easy and transparent Would highly recommend.

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Got my car worked on about 2 weeks ago and my check engine like came on and payed almost 3k. This is not worth it. Makes no sense.

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Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation!

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I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.

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I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.

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Great staff with excellent customer service skills.

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Merahya’s service is as absolutely amazing! I was also impressed with how involved Cody the manager was in my visit. They really go above and being every time I visit!!!!

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Excellent service. Friendly personnel and quality work. Glen was very helpful and professional.

Response from the owner Replied: Brian,We're so glad to hear this! Thank you for choosing West Herr!

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Germaine is a phenomenal sales agent! She worked diligently to get me the best vehicle for me based on my specifications. I am extremely pleased and highly recommend her!

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Met with Mr.Jones & Zilensky. Very curtious and professional. Assisted with purchasing, finance and transparency during the sale. Smooth from start till the end. Would recommend for anyone looking to be treated with respect. Great job.

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Response from the owner Replied: Thanks, Greg! 😊

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Great experience with Mercedes-Benz of Rochester! All good...!

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Stephen Murphy always keeps me well informed with the process and over exceeds expectations. He is the best in the business!

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Glen was effficient kind and considerate very courteous

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We needed service for my father-in-laws GLK and getting an appointment way fairly smooth. We were provided a loaner car so we could do some shopping in Rochester. Service was completed that same day. Great amount of communication from Stephen our service agent. Over-all it was a great experience.

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Max the service rep is wonderful

Response from the owner Replied: Thanks, Sareena! 😊

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I received excellent service from Jason and his wife LeeAnn. They worked together. Jason was very informative about the vehicle I came to test drive. When I decided to purchase he made every step smooth. From staying on the phone with insurance for almost 40 minutes on a Saturday. LeeAnn went to get...

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Great service. Stephen Murphy is a great service manager. He is very customer oriented and professional . I had a loner waiting for me when I dropped my car off in the morning and my car was finished and ready for pick up that afternoon. The service is what keeps me buying my cars from West Herr...

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Murph provided great customer service and made sure I was informed and provided me with solutions to my questions.

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Jason St. John was absolutely fantastic!

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Top tier hands down best customer service ever! Had the absolute best experience here AGAIN. This was my 3rd Mercedes (last one was a 2018) purchased here and I'm from Syracuse! James Jones is top notch best sales guy I’ve ever come across in the industry! 🏅🏆He goes the extra UNLIMITED miles for...

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We recently bought a car here, Jason St. John who is the sales executive there assisted us through the entire process. He is responsive and assisted us in every aspect.

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