Review on Google
Google Review
- May 23, 2020
Every single time Ive brought my vehicle here for service I have to always bring it back to have them fix their mistakes. 3 alignments... still not right. Caused a rattle while fixing something in the trunk, so I bring it back and get charged $120 for them to fix this rattle they caused. Disappointing
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Cars.com Review
- May 22, 2020
Professional. Easy. Priced right Personal delivery. Went out of their way to make buying experience easy. Everything done in my home during this unprecedented time of crisis.
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Google Review
- May 11, 2020
Ok.
Response from the owner Replied: Hi Ivica - We are sorry to see the 3-star review. Would you mind emailing us how you think we can improve? SocialNework@westherr.com - thank you.
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Review on Google
Google Review
- May 04, 2020
The strangest, yet one of the easiest car purchases I've ever made.During this pandemic lock-down, I bought my CPO vehicle from Jason St. John. He made the whole process really easy and straight-forward. No games. He gave me the information I needed to make an informed decision, then had the car...
Review on Google
Google Review
- April 22, 2020
First Ill note by saying I reached out for a car during a global pandemic where most businesses are required to staff less. I contacted the GM, Michael G and got an instant response and rapid follow up. I was able to confirm a deal and pick my car up the following day with extra service that I...
Review on Cars.com
Cars.com Review
- April 21, 2020
Excellent from start to finish. Ordered a new g wagon and it was just as expected. Customer service was awesome. These guys are the best!!
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Review on Google
Google Review
- March 19, 2020
Jason St. John has been my go to person for my last two autos. He is dependable , trustworthy and an out of the box thinker . My last purchase was made remotely from North Carolina . He handled everything with ease and professionalism . I would not hesitate to recommend him.
Response from the owner Replied: Thank you so much Lynette! It is always a pleasure doing business with you and we certainly appreciate your continued support throughout the years! We will be sure to pass along your kudos to Jason!
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Google Review
- March 11, 2020
Response from the owner Replied: We appreciate the 5-star rating, Quan! Thank you for choosing Mercedes-Benz of Rochester!
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Google Review
- March 11, 2020
Response from the owner Replied: Congratulations on your gorgeous new ride, Sharon! We appreciate the great rating and your continued support over the years. Thanks again for choosing Mercedes-Benz of Rochester!
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Google Review
- March 11, 2020
The team working with me was great! Ryan, Lynn and LeeAnn are top-notch professionals and worked patiently with me to service and obtain value for my 14 year old G500 trade-in. Then I got a great (one year old) super duty truck from their extensive inventory! Very pleased.
Response from the owner Replied: Congratulations on that new Ford, James! We appreciate you considering us when it was time to turn in the 2005. Thanks again for the great rating and for choosing us!
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Google Review
- March 02, 2020
Response from the owner Replied: Thank you so much, Brenda! We appreciate your continued support throughout the years! :)
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Google Review
- March 02, 2020
Response from the owner Replied: Congratulations on your new car, Sharon! We really appreciate the 5-star rating and that you continue to choose us! Thanks again!
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Google Review
- March 02, 2020
Response from the owner Replied: Congratulations on the new GLC, Andrew! We appreciate the 5-star rating. Thank you for choosing Mercedes-Benz of Rochester!
Review on Google
Google Review
- March 02, 2020
Response from the owner Replied: Thank you for the 5-star rating, MJ! It is much appreciated.
Review on Google
Google Review
- February 28, 2020
I bought a 2014 Chrysler Town And Country Limited. Max Merritt was my sales dude. I got the car for the price I wanted, he was very professional and a pretty cool dude and took good care of us. I even got a full tank of gas because he insisted it might not be a good idea for me to siffen out the gas...
Response from the owner Replied: We appreciate the great review, John! Takes one cool dude to know another :) Thank you for taking a moment to share your feedback and for choosing Mercedes-Benz of Rochester! Great job, Max!
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Google Review
- February 28, 2020
We had a great experience working with Max!
Response from the owner Replied: Thank you for the 5-star rating and kind feedback about your experience with Max! We will be sure to pass that along!
Review on Google
Google Review
- February 28, 2020
Max Merritt was awesome!! Thanks for everything!!
Response from the owner Replied: You are so welcome, Elizabeth! Thank you for giving us the opportunity to show you how we do business!
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Google Review
- February 24, 2020
Just purchased my second vehicle from Mercedes of Rochester. Had a fantastic experience working with Max! He was professional, thorough and knowledgeable.
Response from the owner Replied: Congratulations, Taylor! We very much appreciate you giving us that second opportunity and will be sure to pass along your kudos to Max. Thank you for choosing us!
Review on Google
Google Review
- February 24, 2020
Very pleased with purchase from beginning to end. Jason the salesman was fantastic. Very respectful and extremely helpful. This was the first time I bought a car online and would not hesitate doing it again thanks to Jason and all the folks I dealt with at this dealership.
Response from the owner Replied: We're glad that we had what you were looking for! Thank you for the great rating and for sharing your feedback with us. We will be sure to pass along your kudos to the team!
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Google Review
- February 24, 2020
Response from the owner Replied: Thank you for the 5-star rating, Alexandria! We really appreciate it!
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Google Review
- February 20, 2020
Maxamillion took great care of my grandmother!! Made her feel right at home for her first Mercedes Benz! Hes also a sharp dresser! Thanks Mr Max
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Google Review
- February 07, 2020
Maxamillion took great care of my grandmother!! Made her feel right at home for her first Mercedes Benz! Hes also a sharp dresser! Thanks Mr Max
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Google Review
- February 07, 2020
Great experience with Jeremy. He was extremely detailed and follow through was top notch!
Review on Google
Google Review
- February 07, 2020
Great buying experience. First class all the way. James Jones was exceptional and very knowledgeable about the product. And he bent over backwards to accommodate me and do the deal. And the GM Mike Garrigan is second to none. Great product, great organization and a great experience. Thank you James...
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Google Review
- January 31, 2020
I was able to test drive several different cars and models. Dan explained things well. I never felt pressured by Dan who was polite and personable. Would definitely recommend to others.
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Google Review
- January 28, 2020
Great experience. We found a great suv that was what we were looking for. Mr St John kept things informative and fun. Thanks
Review on Google
Google Review
- January 28, 2020
I purchased my 2020 GLC300 4-MATIC from Mercedes Benz of Rochester. We worked with Kyle. He was very helpful and was able to find us the perfect car. We met multiple times, looked at many vehicles and his patience was outstanding. We chose this car and dealer over a number of excellent competitors...
Review on Google
Review on Google
Google Review
- January 28, 2020
570$ to change a spark plug. Need I say more. Scam artists at best. Angela will upsell you on anything and everything. Although the service manager handled the situation quite properly I can honestly say these people are why no one should ever trust a dealership service wise.
Response from the owner Replied: Ryan - We are sorry to hear that. Thanks for bringing it to our attention. We will review the incident internally as we are always looking to get better.
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Google Review
- January 28, 2020
Not pushy at all. Found a great car exactly what i was looking for. The service was great. Worked with LeeAnn and she went above and beyond. Even came on her day off so i could sign paperwork and get in my new car faster. Would highly recommend! (Ps they dont just have Mercedes)
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Google Review
- January 03, 2020
Was the best experience ever! Jeremy Wabick deserves a substantial raise in pay.
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Google Review
- December 30, 2019
Love the whole team at Mercedes! Our salesman, Jeremy, has sold us 3 cars now and well be back again! Hes patient, kind, and clearly cares about his customers. Shout out to Jay - who is also a rockstar! You cant go wrong when you go MB! So, grab a delicious cup of coffee in the customer lounge and...
Review on Google
Google Review
- December 30, 2019
I contacted Mercedes Benz of Rochester 12/26/2019 about selling my daughters 2015 Mercedes Benz GLA250. She had bought it from Mercedes Benz of Rochester on 7/21/2018. I gave the representative all the info on the car and told them what I was looking to do. I was told by Max that Mercedes Benz of...
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Google Review
- December 21, 2019
The whole team was great to work with! They made the process simple and easy. It took five minutes to fill out the application and twenty to sign all the paperwork when they brought my car to me. Great experience and great people!
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Cars.com Review
- December 20, 2019
I had an excellent experience at West Herr. Robert Corsetti was very accommodating! I would definitely recommend to friends and family. Very happy with my purchase.
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Google Review
- December 17, 2019
Had a difficult few weeks with my Sprinter service truck. Mercedes of Rochester took care of everything to my satisfaction and I am back on the road again. There always available when needed.
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Google Review
- December 10, 2019
The Service Dept. is horrible. Big waste of money. I am not sure if the Techs are lazy or just incompetent. I brought in my car for service on 4 things. ONE was done. ONE was half way done. TWO were "checked and seems to be fine," but are not. Of course, they found other issues; two of my tires had...
Response from the owner Replied: Heather, we are very sorry to hear this and would appreciate the opportunity to make things right for you. Our service manager, Cody Mundorff, would like to reach out to you to further discuss your experience. If you would prefer to reach out at your convenience, Cody can be reached at 585-487-4081 or cmundorff@westherr.com. Thank you.
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Google Review
- December 04, 2019
Just bought our first Mercedes from Sharon Tilburg. On our first, just looking visit, she was a delight and did not hesitate to get us out for a test drive. All in all, it was a very easy process. We met a number of their staff and they couldnt have been more helpful or friendly.
Review on Google
Google Review
- December 04, 2019
I am disappointed with my purchase. They dealership could not get the Mercedes Me app to work. I also have a couple in scratches that was not there before they put the licence plate on. To top it off, now my car has a malfunction that requires service. I only put 31 miles on the car before the...
Response from the owner Replied: Kevin - We are sorry to hear this. We have forwarded it to our GM & Service Manager to look into further. Thank you.
Review on Cars.com
Cars.com Review
- November 30, 2019
I had a great experience at the West Herr Mercedes Benz Dealership. Sharon Tilburg was great and treated me like family! I recommend this service to everyone.
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Google Review
- November 27, 2019
Max Merritt was my sales person, and let me say out of all the car sales people I've delt with he's the best, for one very positive attitude great knowledge of every aspect of purchasing anew car, he has extremely good knowledge of the vehicles and is very capable of walking you through the whole...
Review on Google
Google Review
- November 27, 2019
If you're in the market for a Mercedes visit Bob Corsetti at Mercedes-Benz of Rochester, you won't be disappointed. We have had a bunch of different brands, and with Bob's help, he converted us to an AMG Mercedes. Mercedes-Benz of Rochester is definitely worth a visit.
Review on Cars.com
Cars.com Review
- November 26, 2019
Jeremy is the best, he makes the whole process seem seamless. This is my third with Jeremy which shows the trust I have in him.
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Google Review
- November 20, 2019
Terrible business ethics
Response from the owner Replied: Michael, we are sorry to hear this. If there is anything further you'd like to share about your experience, we would appreciate the feedback. Please feel free to reach out to our general manager, Mark Carrow, at 585-424-4740 or mcarrow@westherr.com. Thank you.
Review on Google
Google Review
- November 20, 2019
Poor communication and service. Buying experience was not pleasant. All because I refused extended warranties and service plans. Will never buy another vehicle from this dealership again. If It wasn't for Trevor from West Herr actually handling the sale, I would have taken my business elsewhere.
Response from the owner Replied: Mark - We are sorry to hear about your experience. We have forwarded your review to our GM & he will be looking into this directly. Thank you.
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Google Review
- November 11, 2019
Smooth, easy, pleasant. Max my sales rep was wonderful and genuinely wanted to fit me with the best vehicle. He made sure every step was seamless and went to bat for me to get a great price.Kyle showed me how to operate my vehicle he was thorough gave me his card if I had any questions. Steve gave...
Review on Google
Google Review
- November 11, 2019
Jason St. John is a great sales person and a quality human being. He made this, our 2nd Mercedes car buying event, a very comfortable and no pressure experience. Hes a very hard worker; thorough, knowledgeable and respectful. Mercedes of Rochester treated us with the highest regard. Very...
Review on Google
Google Review
- November 11, 2019
Awesome Staff, especially the service department. Doug in sales was patient with my questions and got me set up and driving my new car the same day. Highly recommend the West Herr brand. Thank you everyone!
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Google Review
- November 11, 2019
We really enjoy working with Jason St John. He makes everything go so smoothly and is so pleasant to be around. I would highly recommend him to anyone.
Review on Google
Google Review
- November 11, 2019
a resident for over 30 yrs, having owned 6 brands of cars, I find the mercedes staff the most personable, pleasant, professional people to work with. They have made me a lifelong customer.
Review on Google
Google Review
- November 11, 2019
Ms Sharon Tilburg is the best sales associate you can expect, she covers everything
Review on Google
Google Review
- November 11, 2019
Not very customer friendly salesman only seemed worried about getting his commission. Never received a return phone call after calling him several times..We were told its the beginning of the month. Something in regards to sale quotas. Not My Problem!!! SMH.....
Review on Google
Google Review
- November 11, 2019
Jay St John is aces. None truer, better, more honest.
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Google Review
- November 11, 2019
Fantastic dealership, and staff! This was my third vehicle purchased from them, and they've never failed to exceed my expectations, especially my salesman Jason St. John!
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Google Review
- October 11, 2019
Good place to buy a car. They treat you really well. A special shout out to Robert(Bob) Corsetti. He was very knowledgeable about the cars he showed me. He did his research about everything I asked for and even more. The owner is also a very nice person and came to meet me when I bought the car. I...
Review on Google
Google Review
- October 11, 2019
the service department at West Herr is top notch. From the greeter to check out, they make you feel important. They appreciate your business and do whatever to make sure you are satisfied
Review on Google
Google Review
- October 11, 2019
Drove 3 hours to Mercedes Benz Rochester to pick up my roomy, Metris Van. This van was a must need for our busy Hockey life. Doug is Amazing! Will work with him again and will recommend him to everyone I know!
Review on Google
Google Review
- October 11, 2019
My experience I had Mercedes was that I didn't have to wait a long time to get approved they really worked hard to get this vehicle through and matter fact they picked out one of the best vehicles that they can have ever have picked out for me I am very pleased with it and I would like to say thank...
Review on Google
Google Review
- October 11, 2019
I received such personal service from Andre who delivered my new Mercedes to my home. He taught me everything I needed to know about the features/equipment. He also picked up my previous car to turn in at lease end. Fantastic!
Review on Google
Google Review
- October 11, 2019
Amazing service! Jeremy is awesome! Great experience and I highly recommend them!
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Google Review
- October 11, 2019
Fantastic service, personable representatives, best dealership I have ever used, and its not even close!
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Google Review
- October 11, 2019
LeeAnn conducted herself and our transaction very professionally and I would highly recommend her.
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Review on Yelp
Yelp Review
- September 23, 2019
If I could I'd give zero stars. 570$ to replace a spark plug. I was told the intake was taken out to test said spark plug yet not a finger print was found on the manifold cover or intake. Moreover each nut bolt screw clamp was in its factory state. I purchased an extended warranty for this vehicle....
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Google Review
- September 11, 2019
Stay away from this people...Was there today joke sales man -1 Rating
Review on Google
Google Review
- September 11, 2019
Amazing service. No complain. Mr Kyle Moore, ny sales rep was a gem of a person. Very very helpful; being an international student buyer he guided me through how the American system works and willingly helped me with the whole process of buying a car no matter what time I called him. Saw the car on...
Review on Google
Google Review
- September 11, 2019
Knowledgeable sales staff that always works with you on what is most important to you. They dont have much turn over which is how you know they are doing a good job. Top notch in all categories. The dealership is as great as the vehicles!
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Google Review
- September 11, 2019
Worked with Chris Ranney. He is so very nice and very professional. Very nice experience.
Review on Google
Google Review
- September 11, 2019
Need to get a hold of parts? Have fun being on hold for 8+ minutes.
Response from the owner Replied: Daniel - We are sorry to hear about that. We will certainly pass this along to the team to make them aware of the situation. Thank you.
Review on Google
Google Review
- September 11, 2019
Exceptional and friendly staff. A wonderful buying experience!
Review on Google
Google Review
- September 11, 2019
Fast friendly and courteous, but what else would you expect for Mercedes-Benz ??? Have to give a big thumbs-up to the parts department and how friendly and easy-going they were with me ,They made a tough problem disappear quickly! The store is handicapped-accessible and even supply all the...
Review on Google
Review on Google
Google Review
- September 11, 2019
Excellent service, very professional and courteous.
Review on Cars.com
Cars.com Review
- September 07, 2019
We had a very positive experience buying a car and Kyle was great helping us through the whole thing. He even came in on his day off to finish the paperwork and get the car in our hands.
Review on Cars.com
Cars.com Review
- August 19, 2019
Outstanding process from start to finish.
It was informative, professional and fun.
The West Herr Mercedes dealership is the best Mercedes dealership we have ever experienced.
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Google Review
- August 09, 2019
My sales representative Chris Ranney was absolutely wonderful to work with . His consultative approach was what truly sold me .Thanks .
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Google Review
- August 08, 2019
I went to a dealership because you are supposed to be able to trust them. However, my experience at this Mercedes dealership was anything but trust-building. If I had not known about my maintenance history, I would have been scammed into replacing new filters at probably over $400, which had...
Review on Google
Google Review
- August 07, 2019
It was an excellent experience at MB Rochester. Jeremy Wabick is awesome. Highly recommend.A happy customer.
Review on Cars.com
Cars.com Review
- August 01, 2019
My certified pre owned car experience with Jeremy Wabick was phenomenal. He listened to all of my wants and needs and found me the perfect vehicle. Would highly recommend Mercedes Benz of Rochester to anyone.
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Does recommend...
Review on Google
Review on Google
Google Review
- July 30, 2019
Leanne is great! This is my second car from her and awesome experiences both times. No pressure and she even delivered the car to our house.
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Google Review
- July 20, 2019
It was a pleasure working with Jason St. John at Mercedes Benz of Rochester. He was extremely attentive, knowledgeable, and professional throughout the car buying experience. I would highly suggest that anyone interested in buying a new Mercedes take the trip down to Mercedes-Benz of Rochester and...
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Google Review
- July 15, 2019
Customer service was outstanding. The one star is for service department.I had my 2019 A class for 2 months now with 300 miles, now received 3 messages for of errors. I've been trying to reach out to service and its like an obstacle course with some busy signals on the phone. You would expect more...
Response from the owner Replied: Karen - We are sorry to hear this. We have sent this to our Service team and someone will be reaching out. Thank you.
Review on Google
Google Review
- July 12, 2019
I purchased a used Mercedes-Benz from a private owner and have restored it to mint condition through this dealership. The parts I purchased through this dealership and had installed are always new and rated for quality, backed with a guarantee!The service representatives are very friendly and easy...
Review on Google
Google Review
- July 11, 2019
I was referred to Mercedes by a friend who has purchased a few vehicles from salesman James. James made my experience enjoyable, pleasant and exciting. He accommodated my needs wasnt pushy but was there to serve me! He is very knowledgeable, friendly and works hard for the customer. The vehicle I...
Review on Google
Google Review
- July 11, 2019
I had a great experience, Jeremy my salesman was professional, punctual and went the extra mile to assist me to get on the road with the car I desired. Great team of professional people and I would refer others who are in need of a quality vehicle.
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Google Review
- July 10, 2019
Professionalism and service was 10 plus! I will be a life long member of the Mercedes Team of West Herr Rochester! Thankyou for a great experience!
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Google Review
- July 05, 2019
Great customer service.
Response from the owner Replied: If there is anything further you'd like to share about your experience, we would appreciate the feedback. Please feel free to reach out to our general manager, Mark Carrow, at 585-424-4740 or mcarrow@westherr.com. Thank you.
Review on Google
Review on Google
Google Review
- June 29, 2019
I was referred to Mercedes by a friend who has purchased a few vehicles from salesman James. James made my experience enjoyable, pleasant and exciting. He accommodated my needs wasnt pushy but was there to serve me! He is very knowledgeable, friendly and works hard for the customer. The vehicle I...
Review on Google
Google Review
- June 28, 2019
If you're in the market for a Mercedes visit Bob Corsetti at Mercedes-Benz of Rochester, you won't be disappointed. We have always had BMWs, and with Bob's help, he converted us to an AMG Mercedes. The car definitely has it advantages over BMW like service and warranty. This dealership is worth the...
Review on Google
Google Review
- June 26, 2019
Exemplary service is the hallmark of this dealership. Kudos to Stephen Murphy for always providing great customer care!!!
Review on Google
Google Review
- June 25, 2019
Wanted to take a moment to express my gratitude towards your sales representative Jeremy Wabick. His level of service beyond sales is exceptional and I will continue to refer friends and family to Mercedes Benz of Rochester. All around stellar experience.
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Google Review
- June 23, 2019
I can put yr Benz into these sneakers for a whole lot less. Add your own Nokian tires and go in the snow and wet.
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Google Review
- June 17, 2019
Prompt services and quality customer service. Its no surprise that Mercedes Benz of Rochester has made an impact here with their quality cars!
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Google Review
- June 15, 2019
Doug and the secretary in parts demonstrated super customer service. Salesman James Jones always is excellent with looking out for the best interest of the customer. I look forward to referring as many of my friends and family to this dynamic communicator and knowledgeable leader.
Review on Google
Google Review
- June 13, 2019
If youre looking to purchase a Mercedes I recommend working with Jason St. John. He was absolutely one of the best sales people I have worked with. He made the experience easy and enjoyable and was straight forward with me from the beginning. He was one of the reasons I actually purchased the car as...
Review on Google
Google Review
- June 12, 2019
Mercedes Benz Rochester is second to none. Max Merritts customer service was exceptional. He was very knowledgeable and answered all our questions precisely. I knew I was purchased by a week net after dealing with him. I recommend him highly as value added to the Mercedes Family.
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Cars.com Review
- May 28, 2019
Our salesman Kyle provided us with excellent customer service and all of the information we needed to make the decision to lease another Mercedes. It was a wonderful experience.