DealerRater Review
- July 09, 2020
Thanks a Million you guys are Awsome! It all started with a text to make an appointment to test drive a GLE! AJ set everything up for me. When I got to The Dealership AJ greeted me with a big smile and enthusiasm in his voice! He then introduced me to Jhonathan, Who also greeted me with a big...
DealerRater Review
- July 09, 2020
The dealership was spotless, all sales personnel were wearing masks and there was plenty of hand sanitizer. I found the car I wanted to buy online. Steve L was great, he was helpful and I felt no pressure to buy. The finance part of the experience took about 10 minutes, no pressure, no sales...
Google Review
- July 09, 2020
BE AWARE OF THIS DEALERSHIP-I have purchased 3 Pre Certified vehicles in the last 10 years (Lexus/BMW) and received specific details on what was done to each vehicle to certify it as a CPO. This is what you pay extra for knowing the dealer took great steps (Lexus has a 161 step program) to insure...
Google Review
- July 08, 2020
It all started with a text to make an appointment to test drive a GLE! AJ set everything up for me. When I got to The Dealership AJ greeted me with a big smile and enthusiasm in his voice! He then introduced me to Jhonathan, Who also greeted me with a big smile and enthusiasm in his voice. Even...
Google Review
- July 06, 2020
Google Review
- July 06, 2020
DealerRater Review
- July 06, 2020
Terrific Service! Everything was handled fast and efficiently. From the moment we started talking AJ and Amel were on top of everything and incredibly helpful!
Google Review
- July 05, 2020
Response from the owner Replied: James,We appreciate you reaching out and our sincere apologies for your less than positive experience. We never want our guests to leave unhappy, so it is our hope we can turn this situation around. At your earliest convenience please contact me at jdavis@herbchambers.com.Thank you,Jeff Davis, General Manager
Google Review
- July 04, 2020
Google Review
- June 30, 2020
Google Review
- June 30, 2020
I recently bought a 2020 Mercedes A220 from them. As I was doing my initial research I had emailed a few dealers to get some pricing and to see who had the particular one I wanted. Mercedes of Boston responded quickly and were very transparent, giving us the best pricing straight up. Dana from the...
Google Review
- June 29, 2020
I am incredibly disappointed in this dealership and would not recommend anyone buy a car from here. I was working with Jhonathan and had come into the showroom and looked at a Honda CR-V, had it inspected and brought in a check for my down payment and was ready to purchase the car. I was then told...
Response from the owner Replied: Christine,I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed the vehicle as it had not been purchased yet. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please contact me at jdavis@herbchambers.com at your earliest convenience. Thank you, Jeff Davis- General Manager
DealerRater Review
- June 29, 2020
I had very good experience work with my sales person Ashmail. He was very knowledgable, honest and straight forward. I highly recommend him. Thank you Ashmail.
DealerRater Review
- June 29, 2020
The entire process working with Mercedes-Benz of Boston has been so smooth. I was in contact with Richie past his work hours and he was able to assist me with my needs. I was able to come in for an appointment for a specific car the following morning. I decided to buy the car that day and within two...
DealerRater Review
- June 27, 2020
Two weeks ago I purchased an SL 450 from Mercedes Benz of Boston. My salesperson was Rob Tinkham. I fully recommend Rob to anybody in the market for a new car and are considering a Mercedes Benz. Kris Ricupero assisted in a painless closing on the purchase. I would not hesitate to use Rob again.
DealerRater Review
- June 27, 2020
Carlos was professional, honest and got the job done quickly. Such great customer service and communication!!! I was referred to him and couldnt be happier.
Google Review
- June 25, 2020
I don't have words to express how thankful I'm to Mercedes-Benz of Boston, especially with the dealer Ashmael Brun, who is incredible professional and helped me every step, making me feel comfortable all the time. He really knows how to treat a customer, and for sure he will do every possible to...
Google Review
- June 24, 2020
I have bought a certificate preowned car and the car supposed to be inspected as per Mercedes Benz certified standard. But after the car was delivered and driving for 3 month I have problem related to suspension brake & seat. Though I appreciate that they repair the issue with Brake and Seat. I feel...
Response from the owner Replied: joydip,I am very unhappy to hear of your negative experience. Our team strives for excellence in in all departments each and every time. I apologize. I would love to speak further about this matter so I can try to better understand what happened and make it right. Please feel free to email me at your earliest convenience so we can make this right.Jeff Davis- General Managerjdavis@herbchambers.com
DealerRater Review
- June 23, 2020
3rd consecutive Mercedes through Herb Chambers Boston. No one can match the service salespeople & managers that make the experience a pleasure. Incredible customer service always.
Google Review
- June 19, 2020
Working with the Mercedes-Benz of Boston's team to purchase a car during a complete shutdown was simple and enjoyable. From delivering a sanitized car for a long test drive, to FedEx'ing paperwork and securing all appropriate documentation in a timely manner was impressively easy. Ashmael Brun,...
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 16, 2020
Just prior to the auto dealership showrooms being closed due to covid-19, I had the opportunity to buy a very nice pre-owned car from Mercedes-Benz of Boston. It was made a pleasant buying experience by Salesman Rob Tinkham, Business Mgr Kris Ricupero and Concierge Rudy Bocanegra. Now that the...
Google Review
- June 15, 2020
Google Review
- June 15, 2020
I have purchased 3 Pre Certified vehicles in the last 10 years (Lexus/BMW) and received specific details on what was done to each vehicle to certify it as a CPO. This is what you pay extra for knowing the dealer took great steps (Lexus has a 161 step program) to insure the used car you're paying a...
Google Review
- June 14, 2020
Google Review
- June 12, 2020
I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida...
DealerRater Review
- June 12, 2020
I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida...
Mercedes-Benz of Boston Replied: Thank you for providing us with your feedback. We strive to meet the expectations of all of our guests. We are disappointed to know that we were not able to achieve that goal while working with you. Purchasing vehicles out of state does build in additional layers of difficulty which can make meeting expectations more difficult. We continue to grow and learn from the experiences we have and will take this opportunity to do the same here. Unfortunately, we cannot provide further compensation to that which has already been sent to you. We wish you the very best. Thank you, Jeff Davis- General Manager
Google Review
- June 10, 2020
Response from the owner Replied: Alexa, we sincerely apologize for any miscommunication during your search for a vehicle. We have very high standards for our sales department and would like to discuss this matter in more detail. Please feel free to reach out to me at jdavis@herbchambers.com. Thank you, Jeff Davis- General Manager
Google Review
- June 10, 2020
Google Review
- June 09, 2020
It was a smooth transaction, AJ, Carlos and Paulo helped us out. Very professional and direct to the point. Thank you all!!
Google Review
- June 09, 2020
Herb Mercedes Boston! I would give them a 3 star because the sales person I had the pleasure to encounter just in nice words told me I could not afford the car I wanted and made no effort to keep me as a client. Very judgmental if you ask me. No effort at all. Salesman name Richie.
Cars.com Review
- May 30, 2020
Early March I reserved my car with Carlos and Kris. And due to the Corona virus situation, my transaction kept getting delayed, but Carlos and Kris were both so patient with me. And they are so so so helpful whenever I have any questions. Once my payment was through, the car was delivered to me the...
Google Review
- May 29, 2020
Cars.com Review
- May 26, 2020
Chadi and Bernard was a amazing. I first experience working with them when my wife change her car in February. I decided to work with them to purchase my Mercedez. I was so happy with the experience. Chadi, Bernard and Chris was truly a pleasure to work with. Very professional, thoughtful and...
Google Review
- May 25, 2020
Carlos Romero was very helpful & charming when helping my husband buy his car. Carlos answer all of questions and concerns we had. He was great ! We had a fabulous experience, will be coming back in the future. Thank You
Google Review
- May 25, 2020
I had the pleasure of financing my first vehicle from here and can't say anymore about how nice and professional the staff were about any questions I had. Carlos was such a tremendous help during the process. Especially during these uncertain times with the ongoing pandemic and different procedures,...
Google Review
- May 22, 2020
Google Review
- May 15, 2020
Google Review
- May 14, 2020
I had an excellent buying experience with Herb Chambers Boston. They gave me excellent value on my trade in and on the Mercedes I acquired. My Salesperson was Jonathan Linares and he went above and beyond to help me secure this car. I was very pleased with my experience and will be a customer again
DealerRater Review
- May 14, 2020
I have never been to the this dealership before, I bought a pre owned vehicle. The attention to detail and how they treat you is first class. Jonathan is a great person, he treated me with respect and went the extra mile, something that I never experienced at other dealerships. Other dealerships...
Google Review
- May 12, 2020
Response from the owner Replied: Thank you, Carlos! We realize you have several choices when buying a new vehicle and we thank you for choosing Mercedes-Benz of Boston. We thank you for your business and look forward to serving you in the future. Best, Jeff Davis, General Manager
Google Review
- May 11, 2020
I purchased a 2019 luxury sports vehicle from MB of Boston and my experience was exceptional! Rob T., a very knowledgeable sales person was professional, caring and incredibly responsive!!! He knew more about my vehicle than the manufacturer. He was very responsive, quickly returning my calls...
Google Review
- May 02, 2020
It was a pleasure working with Carlos, Kris and Chadi. The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due to my inability to physically view the car in person. It arrived within days of completing the...
DealerRater Review
- May 02, 2020
It was a pleasure working with Carlos, Kris and Chadi. The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due to my inability to physically view the car in person. It arrived within days of completing the...
DealerRater Review
- April 30, 2020
Its always a pleasure doing business with Robb at Mercedes of Boston I get the best car at the best price thank you again
Google Review
- April 29, 2020
Yelp Review
- April 29, 2020
Be careful with the salesman here. They claimed prices are non- negotiable which is not true. They charged me $975 for gap insurance- something you can get for $100, i got charged $3k for a tire and rim warranty and it took the finance guy Kris 3 months and about 10 emails and 10 phone calls to...
DealerRater Review
- April 28, 2020
From beginning to end everyone I dealt with was helpful, courteous and professional. In particular Rob Tinkham who made the delivery of my newly leased car a smooth and stress free experience during the time of social distancing and Covid19. I would not hesitate to recommend Mercedes of Boston to...
Google Review
- April 26, 2020
We had an excellent experience working with Robert Tinkham to select our car. We bought under the restrictions posed by Covid-19 and Rob and everyone in the Mercedes-Benz of Boston just made the whole process feel easy and safe. After helping us narrow down our options, Robert came personally to our...
Google Review
- April 22, 2020
We had a wonderful experience working with Stephen Leung. He was extremely knowledgeable, personable, and patient. We never felt any pressure from him, and we know that he sincerely wanted us to find the best car for us. The store is currently closed because of the COVID-19, Stephen even bring the...
DealerRater Review
- April 21, 2020
Cannot speak highly enough of the entire team. Courteous, professional. Carlos was a great salesmen, low key, direct, very pleasant to deal with. Fred Abban is an ace tech specialist and a great teacher.
Cars.com Review
- April 21, 2020
I cannot speak highly enough of Mercedes of Boston. Everyone was courteous and professional. Carlos was a delight to work with, low key, straight forward. Fred is an ace tech specialist and a great teacher. Super team.
DealerRater Review
- April 17, 2020
I bought 2 car in 3 months from Herb Chambers. My 1st experience was fantastic, I new I would come back again. My 2nd time purchasing a vehicle was superb. Carlos went way beyond customer service. Everything he said he would do he did. He would keep me thoroughly informed about the process. Made the...
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Google Review
- April 13, 2020
Carlos Romero made the whole buying process as easy as it could have been. First time purchasing a car online and will definitely do it again. Thanks again for everything
Response from the owner Replied: Thank you, Carlos! We realize you have several choices when buying a new vehicle and we thank you for choosing Mercedes-Benz of Boston. We thank you for your business and look forward to serving you in the future. Best, Jeff Davis, General Manager
Google Review
- April 12, 2020
Google Review
- April 12, 2020
Google Review
- April 12, 2020
Google Review
- April 12, 2020
Google Review
- April 12, 2020
Google Review
- April 12, 2020
DealerRater Review
- April 10, 2020
Ryan Saunders was an excellent salesman, helping my daughter purchase her first car! He was straightforward, allowed us time to think and presented us with all the options for financing. He made sure we understood what it would take for her to get her car. Excellent communication skills...
Google Review
- April 09, 2020
Google Review
- April 09, 2020
This review is for the ethics of this dealership or maybe the ethical decision of Mercedes. Bought a Rang Rover last year and was promised to return the car or fix the problem if brought up within 3 days. The next day there was problem with the steering. Contacted my salesman right away and was told...
Yelp Review
- April 08, 2020
This internet sales "manager" Dana sent several rude and unprofessional emails to me. I'm addition this person provided false information and when questioned Dana provided rude answers. I will never do business with such unpleasant people.
Yelp Review
- April 07, 2020
This review is for the ethics of this dealership or maybe the ethical decision of Mercedes. Bought a Rang Rover last year and was promised to return the car or fix the problem if brought up within 3 days. The next day there was problem with the steering. Contacted my salesman right away and was told...
Herb C. Replied: Our General Manager, Jeff, would like the opportunity to speak with you and address any concerns you may have. Please reach out to him at your earliest convenience- JDavis@herbchambers.com. Thank you
Google Review
- April 02, 2020
First, this place is great!! Sale consultant Amel and Fred made my first Mercedes buy a pleasure. These guys know what they are doing and they go extra mile to deliver excellent service in a friendly relaxed way. Thanks to Amel for setting me up for free Ubers before I even decided to buy the car...
Google Review
- April 02, 2020
Wonderful experience working with Ryan Saunders. He was exceptionally knowledgeable, kind and straight forward. A true pleasure. On the day we picked up the car Ryan had it ready to go with a red bow on it which made my wife happier than I think on our wedding day :-) Fred spent an hour with us to...
Google Review
- March 30, 2020
Google Review
- March 30, 2020
I had a terrific experience buying my pre-owned vehicle with Steven Leung's assist. He and I went on a test drive where I not only drove the car but took a ride in the passenger seat and hopped in the back! I brought my husband in two days later to take a look and bought the car! Steve even took the...
Google Review
- March 30, 2020
Ricardo Bautista was extremely helpful and patient when assisting me in purchasing my first vehicle. He was also very communicative and explained everything, including the vehicle details. I'm glad to have had someone like him help me throughout this process. Thank you
Google Review
- March 30, 2020
I came into the dealership looking for a C Class and left very satisfied. Ash and Fred for the sales team was very friendly, very knowledgable and totally professional. I would highly recommend anyone who is in the market for a Mercedes to come to this dealership and look for Ash, you will be beyond...
Google Review
- March 30, 2020
We recently took a lease on a new GLS 450. The process at Herb Chambers of Boston was surprisingly straightforward. Our sales associate was Amel who was 100% helpful and a pleasure to work with. I generally dread dealing with new car purchases and this one was very different and completely positive.
Google Review
- March 30, 2020
Just purchased a CPO car from Ryan with Fred giving me the pre-acceptance run-down. Both guys did a great job, their service and enthusiasm for the brand really come through. Very enjoyable experience. Both guys also went above and beyond in facilitating a quick and clean delivery during the time...
Yelp Review
- March 27, 2020
I have been coming here for services since 2017 and service consultants are generally very helpful and friendly especially mr. Tonny O'Baoill is very professional and friendly.Yesterday, i went in for service and i was assigned to service consultant, Mike Robinson. When i sat, he opened up brand new...
Herb C. Replied: We appreciate you bringing this to our attention. We are doing our best to ensure the safety of our customers and our fellow employees. We are following the CDC guidelines, and taking every necessary precaution.
Google Review
- March 19, 2020
I just picked up my new C300 from this dealership.Incredible experience.My salesman Ash was amazing.He gave me the royal treatment all the way through.I never had to worry about anything.Big shout out too,AJ,Rudy,and the whole team of people over there.Will only deal with them moving forward for all...
Yelp Review
- March 19, 2020
I purchased my new c300 Mercedes.Perfect experience with my salesman Ash.He eliminated all car buying anxiety.He really cares about his clients.Request him,You won't be disappointed.
DealerRater Review
- March 19, 2020
When I first called the dealership I was dealing with AJ. We were discussing many options of structuring My trade in Maxima. He was always professional and attentive. After we went over the numbers, He directed me too Ash my salesman to take From there. He and his colleague Rudy did a awesome job...
Google Review
- March 16, 2020
First and foremost we we were extremely impressed from the moment we met Mercedes of Boston Salesmen Carlos Romero. We explained to Carlos it was our first Mercedes and Carlos verycarefully took us a journey of Mercedes that we will never forget. Carlos made our decision very easy, we bought the...
DealerRater Review
- March 15, 2020
My wife and I recently had the best car buying experience ever from Mercedes-Benz of Boston (or any other dealer For that matter) with the help of Ryan Saunders and AJ Rana. Ryan was personable, attentive to our needs, and guided us through the purchasing process with transparency and genuine...
Yelp Review
- March 14, 2020
I had to have an airbag replaced for a Takata safety recall, and this dealer took excellent care of me. Mike Robinson guided me through the visit, and everyone at the facility directed me where to go, and was friendly. Not only that, they offered a snack and a cup of coffee, and washed my car for...
Google Review
- March 13, 2020
Finally found the E350 wagon I've been looking for. CPO vehicle priced fairly. Entire process was seamless and Rob Tinkham (Sales Rep) was great to work with. Unlike many that would have forgotten my name until the next time I'm ready to buy, Rob worked with me post sale to address a minor matter...
Google Review
- March 13, 2020
Recently I went to Mercedes Benz of Boston and Stephen Leung helped me to get exactly what I was looking for. He did this in a very professional way, timely, and with out putting pressure on me. I highly recommend asking for Stephen if you are looking to buy a car!
Google Review
- March 12, 2020
Stephen Leung at the Herb Chambers in Somerville was professional, patient and accommodating. I found this dealership the most pleasant and fair in prices. Chad the manager was equally personable. Highly recommend this team.
Google Review
- March 12, 2020
Bought the car with Stephen's help and had a walk through of my new car with Fred. There is so much technology and innovation in the car that it takes 1-2 hours to get trained on it all. Fred has clearly been through this countless times, as he helped convey an overwhelming amount of good...
Google Review
- March 12, 2020
Response from the owner Replied: Thank you very much for your recommendation! Best, Jeff Davis, General Manager
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Response from the owner Replied: Robin Morrow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Google Review
- March 10, 2020
I have bought 2 different E-class cars at this location and both times I've had the same sales associate Steven. He is phenomenal. I told him what I wanted and what I was looking for. He narrowed it down and in 2.5 seconds he found a car I wanted to walk out with. Fast and easy !
Google Review
- March 10, 2020
I want to thanks Chip for great service and help he gave us choose our new car. He is amazing !!!!
Google Review
- March 10, 2020
Great dealership. Rob Tinkham is our longtime sale rep and he couldn't be easier to work with. Incredible service department, strongly recommend.
Google Review
- March 09, 2020
I was seeking out a new 2020 Cla 250 and with the help of John I found my dream car. Thank you to Benz of Boston for such a great experience. I will be back again
Google Review
- March 09, 2020
Carlos Romero was top rate all the way through, made the purchase super easy. Thanks
Google Review
- March 09, 2020
Thank you Ash Brun and AJ Rana for helping me find the right car your service and attention to detail was absolutely amazing. I had the best experience working with the two of you this dealership is amazing I highly recommend it.
DealerRater Review
- March 09, 2020
Thank you Ash Brun and AJ Rana for helping me find the right car your service and attention to detail was absolutely amazing. I had the best experience working with the two of you this dealership is amazing I highly recommend it.
DealerRater Review
- March 08, 2020
Top quality, professional service. Would highly recommend Chip McCarty. Overall experience was smooth and efficient. Would gladly send friends and family to Chip and Chad.
Google Review
- March 07, 2020
Had a great experience with everyone I worked with. Steve, Kris and Fred thank you all for your help and high level of service throughout the process.
Google Review
- March 04, 2020
Rob Tinkham goes above and beyond to make sure you are happy. We had the best experience when purchasing our new car. Rob made our experience so enjoyable. Rob is very knowledgeable and always a pleasure working with him.
DealerRater Review
- March 03, 2020
We had the best experience when purchasing our new car. Rob Tinkham went above and beyond and made the experience so enjoyable. Rob is very knowledgeable and always a pleasure working with him.
Google Review
- March 03, 2020
The best place to go to buy a car Love my Mercede
Google Review
- March 02, 2020
Richie Bautista and Paolo Castro were a joy & a pleasure to work with when buying my vehicle. My dog loved them, too.
Google Review
- March 01, 2020
Richie help me buying my car. Very happy with my buying and Richie was very easy to work with. Very satisfied with my purchase.
Google Review
- February 29, 2020
Awesome buying experience! The sales and leasing consultant Amel Memic really knows Mercedes-benz and will guide you to a great buy! Rudy Bocanegra did excellent showing me all the new features and how it works when I received my vehicle. Highly recommend both of them
Google Review
- February 26, 2020
Amazing experience ! I have both leased and purchased vehicles at M-B of Boston. The service is top notch and process clear and smooth. Shout out to Rob Tinkham. I highly recommend requesting to work with him. Professional , honest, and invested in customer satisfaction.
Response from the owner Replied: Robin Morrow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- February 26, 2020
I fell in love with a CPO GLA45. My sales person Rob Tinkham was very charming and knowledgeable about the car. Problem is, he was wrong about two key things. My car DID NOT have all weather tires on it, and on the first snow storm, I ended up crashing into a parked car, on my first turn at...
Yelp Review
- February 26, 2020
I fell in love with a CPO GLA45. My sales person Rob Tinkham was very charming and knowledgeable about the car. Problem is, he was wrong about two key things. My car DID NOT have all weather tires on it, and on the first snow storm, I ended up crashing into a parked car, on my first turn at 20MPH....
Google Review
- February 25, 2020
Ive had a wonderful experience in this Mercedes Benz dealership! I want to thank Ashmael Brun, Paolo Castro and Frank for helping me out with my new 2020 GLC 300! You guys went above and beyond! Your hard work, thoroughness and dedication to service was extremely appreciated and made this process...
DealerRater Review
- February 25, 2020
Dealership was polite respectful gave many options with multiple Mercedes to choose from They made sure we were comfortable and satisfied in choosing the model Very good place to purchase a Mercedes
Google Review
- February 24, 2020
I cant say enough great things about this dealership and our sales consultant, Amel Memic. He went ABOVE AND BEYOND any expectations and gave us the red carpet treatment. Thank you!
Google Review
- February 24, 2020
Google Review
- February 24, 2020
A special thank you to Sabna, Dana, and Jhonathan for an outstanding MB experience. This was my first car buying experience with MB. I went to three different MB dealerships before this team won me over. For me the process started online, I appreciated their transparency in pricing and financing....
Google Review
- February 23, 2020
I had the pleasure of having Ryan Saunders as my sales consultant and he was OUTSTANDING AND AMAZING! I walked into the dealership seeking to purchase a Jaguar F-Pace which was already sold by the time I got there but ended up walking out with a GLC300. Ryan spent a lot of time listening to my needs...
Google Review
- February 21, 2020
Google Review
- February 20, 2020
Awesome buying experience! The sales and leasing consultant Amel Memic really knows Mercedes-benz and will guide you to a great buy! Rudy Bocanegra did excellent showing me all the new features and how it works when I received my vehicle. Highly recommend both of them
Google Review
- February 20, 2020
I was seeking out a new 2020 Cla 250 and with the help of John I found my dream car. Thank you to Benz of Boston for such a great experience. I will be back again
Google Review
- February 19, 2020
I leased two (gas powered) smart cars from Mercedes Benz of Boston, and bought my second one at the end of the lease. My experience working with Rob Tinkham was a good one; he was able to make the purchasing process easy and found me an interest rate that was half of what I found myself. Overall...
Yelp Review
- February 19, 2020
I just moved from AZ and I went to fix the problem for my Mercedes Benz E500 because my battery was not working. The person who was dealing with us asking about the problem was so rude to my wife therefore I came without fixing it .
Herb C. Replied: Our General Manager, Jeff, would like to speak with you about this situation and see what he can do to make this right. Please reach out to him at your earliest convenience - . Thank you
Google Review
- February 18, 2020
My husband and I had found a car online in their pre owned section. We made an appointment & visited. We got there on a busy Saturday so there was a bit of a delay, when we were greeted AJ was worth the wait. We had to bring our active year and a half old daughter which we knew was going to be extra...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 18, 2020
Google Review
- February 18, 2020
Ive always had a great experience buying and servicing my car at this dealership. They represent the vehicles they offer extremely well and theyre very good to their customers. My salesman, Chip McCarty, is excellent to work with. Chip has been in the business for a long time; he knows the vehicles...
Google Review
- February 18, 2020
The Dealer is not responsible enough about their cars.
Response from the owner Replied: Thank you very much for your recommendation! Best, Jeff Davis, General Manager
Google Review
- February 16, 2020
Google Review
- February 15, 2020
Google Review
- February 15, 2020
I want to write about my bad experience with this dealer. They were not helpful at all. They took from us all documents and processing fee but they did not even do for us the title and they give us the paper to go by our self to finish the document. I don't know why they took all this money from...
Response from the owner Replied: Areej, we apologize that you are having issues with the title to your vehicle. Unfortunately, we d not have control over a New York law. If this was something we could control or assist with, we absolutely would.
Google Review
- February 15, 2020
Amazing experience ! I have both leased and purchased vehicles at M-B of Boston. The service is top notch and process clear and smooth. Shout out to Rob Tinkham. I highly recommend requesting to work with him. Professional , honest, and invested in customer satisfaction.
Response from the owner Replied: Robin Morrow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- February 14, 2020
I want to write about my bad experience with this dealer. They were not helpful at all. They took from us all documents and processing fee but they did not even do for us the title and they give us the paper to go by our self to finish the document. I don't know why they took all this money from us.
Google Review
- February 14, 2020
Max Wang will provide you some service before the deal was done. After the deal was done, he will not answer you lol. Rip
DealerRater Review
- February 14, 2020
Buying our new vehicle from Jesse Spartichino was a pleasure. He was pleasant and answered all of questions with ease. I would highly recommend Jesse to anyone looking for a Mercedes at Herb Chambers in Somerville. From our first handshake, through test drive, to completing the sale and vehicle...
Google Review
- February 13, 2020
Awesome place and awesome stuff!!!!!! Thanks to Ryan and Fred I love my new ride
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Thanks for the kind words, kenny zheng. We're glad you had such a positive experience with us!
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Thanks for the review! Happy to hear about your positive experience at Mercedes-Benz of Boston!
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 12, 2020
Google Review
- February 11, 2020
So conscientous and efficient. Michael VoWas wonderful. Also Ron took very good care to detail. He is the reason I will bring in Mercedes for more service (when necessary)
Google Review
- February 10, 2020
Amazing experience ! Really impressed by the level of dedication of all the staff who supported me from testing the car, securing financing to fixing all paperwork on my behalf. This has never been so easy for me to buy a car. Before driving off, I got a very thorough explanations of all my car...
Google Review
- February 10, 2020
Max was very helpful and followed up on outstanding matters
Google Review
- February 09, 2020
Bought a wonderful C300 coupe from Mercedes-Benz of Boston. The experience through the entire sales process was great - smooth and fast. Thanks, Bertrand. They also suggested a 1.5 hour product tour with Fred which was very helpful as Ive got to know all different features that I would never knew of...
Google Review
- February 09, 2020
The best service anywhere
Google Review
- February 08, 2020
Google Review
- February 08, 2020
Thank you so much Jesse and Fred!!
Google Review
- February 08, 2020
great service, great people,ofcourse great caroutstanding sales rep Noah was awesome!
Response from the owner Replied: Thanks for the review! Happy to hear about your positive experience at Mercedes-Benz of Boston!
Google Review
- February 06, 2020
Ashmael Brun and AJ were extremely helpful throughout the whole process. Great sales rep, they kept in touch and made sure I got the best deal possible
Google Review
- February 06, 2020
Went to Mercedes Benz of boston for a purchase of a c class 300. I really wanted a white car and sales man Jonathan told me as soon as the white Mercedes was in stock and was able to make a sale and everything done in just hours, I also had work, they worked real hard trying to get everything done...
DealerRater Review
- February 06, 2020
Ashmael Brun and AJ were extremely helpful throughout the whole process. Great sales rep, they kept in touch and made sure I got the best deal possible
Google Review
- February 04, 2020
To: Chip McCarty & Chadi Chakar: A note of thanks to you for making the buying experience so seamless and a pleasure to work with you - you run a great operation! The experience was topped off with the great tutorial when we pick up the car from Fred who is a great 'face' of the dealership - he is...
Google Review
- February 04, 2020
My experience at Mercedes Benz in Somerville Mass was outstanding thanks to the patience, salesmanship and professionalism of Richie and his team. I wasnt the easiest customer to please and he stuck by me as we searched for the perfect match. The experience was tremendous and enjoyable and I am...
Google Review
- February 03, 2020
Leased my 4th Mercedes from Mercedes of Boston recently. Jesse my sales rep was beyond helpful and patient. Jesse was polite informative and most of all not pushy. I ended up leaving with a great car at a great price. Chad the sales manager was also a pleasure to work with again. If your...
Google Review
- February 02, 2020
Steven was fantastic in selling me a 2015 S550 MB . He was on call to answer all my questions and to inform me of what was going on all the way through the process. Thanks SteveDarryl Allen (Waldorf Md)
Google Review
- February 02, 2020
Bertrand Plique was great! Excellent service and got everything done smoothly.
Response from the owner Replied: Thanks for the kind words, kenny zheng. We're glad you had such a positive experience with us!
Google Review
- February 01, 2020
Google Review
- January 31, 2020
I am very happy with the purchase experience from my SA - Max Wang. I also want to mention that the whole dealership is great. I learned new features that I never knew before. I love my new car more with all the complimentary services that I have available. Buy with confidence and you can trust Max.
Google Review
- January 31, 2020
I bought an AMG from Max at this dealership. Max is very knowledgeable about his products. He is very detailed. I felt comfortable the whole time. I recommend anyone who is interested in a Mercedes or especially an AMG, go see him.
Response from the owner Replied: Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 30, 2020
Steven was fantastic in selling me a 2015 S550 MB . He was on call to answer all my questions and to inform me of what was going on all the way through the process. Thanks SteveDarryl Allen (Waldorf Md)
Google Review
- January 30, 2020
Steven was fantastic in selling me a 2015 S550 MB . He was on call to answer all my questions and to inform me of what was going on all the way through the process. Thanks SteveDarryl Allen (Waldorf Md)
Google Review
- January 26, 2020
I liked everything about my experience at MB of Boston and on top of them all the sales person who helped me getting to what I was looking for, thanks Jesse Spartichino!
Google Review
- January 26, 2020
Rob Tinkham is the best salesman in the planet, I recently purchased another vehicle from him.Total 3 vehicle sense 2014. All those transactions was very nice and smooth process. If I need a car, I know exactly where and to whom I should go. he spent all his time to help me make the right...
Response from the owner Replied: Hi Arkadiy Avanesov, we're so glad that we were able to go above and beyond your expectations!
DealerRater Review
- January 25, 2020
My experience with Mercedes Benz Boston was nothing but the best. I talked with manager AJ Rana over the phone to inquire and he made me feel so good and very courteous that I had to cancel an appointment with other dealer to come see them. At dealership he introduced me to Ash and he helped me to...
Google Review
- January 25, 2020
My experience with Mercedes Benz Boston was nothing but the best. I talked with manager AJ Rana over the phone to inquire and he made me feel so good and very courteous that I had to cancel an appointment with other dealer to come see them. At dealership he introduced me to Ash and he helped me to...
Response from the owner Replied: Hello Junior Pierre, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- January 24, 2020
I am not from Boston I'm from NJ I WAS very Satisfied until I found out that on my CPO vehicle that I purchased only the brake pads were replaced. I called an spoke to Carlos the service manager and was told that was all it needed. The problem with that is according to there own service advisors if...
Response from the owner Replied: Charles, thank you for your review and for your business. I am happy to know that Paolo provided you with great customer service. We hope you are enjoying your new vehicle. Best, Jeff Davis, General Manager.
Google Review
- January 24, 2020
I am thrilled with my new GLB! Ask for Amel when you go... he was incredibly helpful and a pleasure to work with and the training by Fred was stellar! Fred spent about 2 hrs going over the features and customizing the settings for me. I will definitely return to Herb Chambers of Somerville for my...
Response from the owner Replied: Hi Marcelle Belisle, thanks for the review! We're so glad you had such a great experience with us and we hope to see you again soon!
Google Review
- January 24, 2020
I recently purchased a vehicle from here but I came in doubting that I would actually buy from here being so loyal to Mercedes flagship Lynnfield location however I proved myself wrong purchasing a beautiful C450 AMG at Mercedes Benz of Boston. Not only was the car perfect but the salesman John...
Google Review
- January 23, 2020
My husband and I had found a car online in their pre owned section. We made an appointment & visited. We got there on a busy Saturday so there was a bit of a delay, when we were greeted AJ was worth the wait. We had to bring our active year and a half old daughter which we knew was going to be extra...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 22, 2020
I have had some services done at the dealership, which were ok... but when it's about online service they are doing really bad. I had a couple of simple questions for my Benz per mail and the only answer was: Please call us... After I followed up per mail, (my phone is not working at the moment) I...
Response from the owner Replied: Lukas, since we are having trouble contacting you can you please email our General Manager, Jeff @ JDavis@herbchambers.com. He would like to speak with you directly about this and work towards a resolution. Thank you
Yelp Review
- January 22, 2020
Sad to say I had the very worst service ever. All but 1 employee that had nothing to do with my Car Problem was the only one willing to help me. Everyone else just past me and my car problem over to someone else that never helped nor followed up or cared after my purchase. Word of advice when you...
Google Review
- January 21, 2020
Awesome service department. Really professional.
Google Review
- January 21, 2020
Great Dealership Excellent Staff will highly Recommend will be purchasing next vehicle again with them for sure Stephen was a patient salesmen took his whole day to help me get a car much appreciated Andell
Google Review
- January 20, 2020
I had the best experience purchasing my new car with Ash and AJs help I highly recommend asking for Ash when purchasing your new vehicle...they did an outstanding job, I am beyond satisfied. I would highly recommend them to any of my friends and family members.
Google Review
- January 19, 2020
Google Review
- January 17, 2020
A.J Rana and Ryan Saunders were extremely forward and honest in helping us go about finding the right vehicle for our family. On our first visit, we selected our car, were told that the vehicle was certified until july 2021 and that another year of certification was to be added courtesy of the...
Response from the owner Replied: We apologize that the vehicle was not cleaned thoroughly when you first came to pick it up. We did a full reconditioning of the vehicle and were under the impression you were satisfied with that cleaning. If you would like us to work on the paint again we would be happy to! Please feel free to reach out to me at your earliest convenience. Thank you, Jeff Davis, General Manager - JDavis@herbchambers.com
Google Review
- January 15, 2020
I love this place
Google Review
- January 15, 2020
Google Review
- January 15, 2020
Google Review
- January 15, 2020
Just bought mercedes-benz C300 and it was an awesome experience.First I met AJ and it was great, he treats customer really great then I met Jonathan Linares where the real deal started.He was great throughout the process and did all possible things to make me comfortable and reach a consensus on...
Google Review
- January 14, 2020
This dealership is awesome! Ash Brun and AJ Rana are extremely helpful, kind and professional. Ash was very patient and treated his customers very well. He always listens to your concerns and finds ways to address whatever questions/problems you have. He likes to say I am with you making you feel...
Google Review
- January 14, 2020
My experience with Mercedes-Benz of Boston was amazing!Once you are buying a car it may be really frustrating if the dealer does not know the customer's need. I was dragging my feet to delay buying a new car just because of that. However, Ash made buying the car extremely easy. SO easy that along...
DealerRater Review
- January 14, 2020
This dealership is awesome! Ash Brun and AJ Rana are extremely helpful, kind and professional. Ash was very patient and treated his customers very well. He always listens to your concerns and finds ways to address whatever questions/problems you have. He likes to say I am with you making you feel...
Google Review
- January 13, 2020
Some sale people are very informative and helpful. Some upper management is too pushy and pressuring. I feel bad for our awesome sale representative, he was awesome, but some of the managers where very pushy and trying to just get us to sign papers and leave. We ended up getting a Mercedes...
Google Review
- January 13, 2020
Some sale people are very informative and helpful. Some upper management is too pushy and pressuring. I feel bad for our awesome sale representative, he was awesome, but some of the managers where very pushy and trying to just get us to sign papers and leave. We ended up getting a Mercedes...
Google Review
- January 13, 2020
This is for Albert and Tony. Before i got few issues but they reached out to me and solved out all the issues i had. I am very satisfied with their service. You guys are awesome!!
DealerRater Review
- January 12, 2020
Worked with Chip McCarty on both sales. Good guy to work with. Does an excellent job representing his company as well as his customer. Never had the feeling of a high pressure sale on either vehicle.
Google Review
- January 12, 2020
My wife and I were here to get a used CPO and we were helped by Yue Zhao. We have been to many dealerships and I must say, this stood out as one of the best dealerships we have visited. Yue was very helpful throughout the whole process, explained all details and made sure we felt comfortable. At the...
Response from the owner Replied: Thanks for the kind words, Charlton Foo. We're glad you had such a positive experiencewith us!
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Response from the owner Replied: If there is something you would like to discuss with us, we are happy to help you and make your experience here a positive one. Please feel free to reach out to JDavis@herbchambers.com - Thank You, Jeff Davis, General Manager
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Google Review
- January 11, 2020
Not for the location, that's for sure
Google Review
- January 11, 2020
Bought a new car recently from Herb Chambers Mercedes Benz of Boston. Used sales consultant Robert Tinkham. He was absolutely amazing. Very knowledgeable about the products. Great communication. Very good at corresponding and following up. Got me exactly what I wanted. Always gave constant...
Response from the owner Replied: Thanks for the review, Akira Murakami! Happy to hear about your positive experience at Mercedes-Benz of Boston!
Google Review
- January 10, 2020
Bertrand and A.J. are friendly dedicated and helpful
Google Review
- January 10, 2020
Google Review
- January 10, 2020
Google Review
- January 10, 2020
This is the worst service center i've ever seen. I gave my E-class for 1st (10,000 miles)service on monday 6/1 and also told to do interior detailing and got few concerns to look in to. Its been a week and i've been calling them for the updates since last two days and now they are saying it isn't...
DealerRater Review
- January 10, 2020
Todd Whitelaw is spectacular ,I was extremely pleased for his knowledge , kindness.I could buy car every day if I have person like him ,I love my car ,
Google Review
- January 09, 2020
Always Very happy with the service and professionalism of every one at this dealership. Went in on New Years Eve to pick my car up from service. Met AJ Rama(sales manager). He was very friendly. I was talking to him about trading in my car. I told him I didnt have a lot of time to stay at dealership...
Response from the owner Replied: Hi James gallo, we are so happy to read such a great review about Mercedes-Benz of Boston!
Google Review
- January 08, 2020
I'm not gonna lie, I've always been a beamer person and was kinda skeptical of Mercedes for my first SUV. Little did I know that walking into this dealership would give me one of the best car buying experiences that I've ever had. It completely changed my opinion and brought about this new found...
Response from the owner Replied: Thanks for the kind words, Praveen Francis! We're glad we were able to make your time here at Mercedes-Benz of Boston a memorable one!
Google Review
- January 07, 2020
Found a 2018 Nissan Armada they posted for sale. I contacted them and agreed to purchase it. After sending funding documentation they were aware I reserved a transport company to ship vehicle from Boston to Las Vegas. After a week they tell me they had to give the vehicle back to its original owner...
Response from the owner Replied: Andrea, you were informed that we sell cars on a first come first serve basis. Unfortunately, someone purchased the vehicle before you could make payment. We apologize for this situation, if there are any other vehicles you may be interested in we are happy to assist!
Google Review
- January 07, 2020
Best Mercedes dealer around. Chip helped us find our perfect glc 300 coupe. All the staff here are so knowledgeable this being our second Mercedes we thought we knew Mercedes inside and out but got shown some stuff we didnt know when we took delivery by Fred. If youre looking for a new Mercedes I...
DealerRater Review
- January 07, 2020
From the minute we met with Yue Zhao he was helpful, courteous and actually listed to us and what we were looking for with no pressure on us whatsoever. He was extremely accommodating, willing to get the cars we were interested in to look at or take a test drive. He gave us great advice, too! We...
DealerRater Review
- January 07, 2020
Ryan Saunders is AMAZING!!! He assisted me with my new car purchase and provided excellent customer service. He is very patient, polite and knowledgeable! I would highly recommend his services.
Google Review
- January 04, 2020
This is one of the best car dealers in Massachusetts. The service is excellent excellent and the staff is absolutely amazing. Very organized and efficient.
Google Review
- January 01, 2020
Richie was awesome and very professional.
Google Review
- December 31, 2019
Very professional!! Ash was great salesman. Thank you Chad and Aj for your hospitality.
Google Review
- December 31, 2019
Wonderful experience at Mercedes Benz of Boston - working with Paolo, Richie, AJ & Rudy. Highly recommend this dealer ...smooth transaction all around! I love my GLC300 !
Google Review
- December 31, 2019
Just bought mercedes-benz C300 and it was an awesome experience.First I met AJ and it was great, he treats customer really great then I met Jonathan where the real deal started.He was great throughout the process and did all possible things to make me comfortable and reach a consensus on the...
Yelp Review
- December 31, 2019
Excellent experience purchasing new car from Jhonathan Linares at Mercedes-Benz of Boston. Knowledgeable and efficient sales consultant. All staff pleasant and helpful. Will be definitely be returning for service and future cars!
Google Review
- December 30, 2019
Great experience through the entire process - thanks Jhonathan!
Google Review
- December 30, 2019
Bertrand and A.J. are friendly dedicated and helpful
Google Review
- December 30, 2019
I want to give exceptional high praises to my sales person Max Wang. He took great care of me the whole process, from start to finish. I am very satisfied! And pleased. I will return for more. I recommend him and the dealership to anyone. You can trust me and he will not disappoint
Google Review
- December 30, 2019
I have done business with Chamber Motors Cars for 15 years, ever since I migrated from another MB dealership. Chip McCarty has done a wonderful job fitting me the vehicle that just right for me. I highly recommend them to anyone and everyone.
Google Review
- December 30, 2019
Jonathan,AJ and Chad were wonderful to us. They patiently answered all our queries and set us up with a vehicle which was perfect for us. We just renewed our lease with Mercedes and look forward to another 3 years of great service :)
Google Review
- December 30, 2019
I had a great experience with Mercedes Benz of Boston. It was my second time leasing a new Mercedes from them. The Sales team of Jhonathan, AJ and Chad were amazing. They patiently listened to my requirements for the new vehicle and worked with me to test and select the car i liked. The leasing...
Google Review
- December 30, 2019
I bought a brand new 2020 GLS450 from Max Wang. I am very happy with everything! I am buying another car from Max next month. He works so hard.
Google Review
- December 30, 2019
It's not as "fancy" as the one in Burlington because this dealership is in the city, but the staff here are great. The technician who did my road test was very knowledgeable and I felt like I can trust his judgment.
Google Review
- December 29, 2019
Top notch experience from first contact to to pick up of a 2019 Sprinter for my business. Fast follow up and fair price allowed me make the purchase I wanted without having to take time away from my business. Thanks to Todd Whitelaw for his professional approach and efficiency through out the whole...
Google Review
- December 27, 2019
It's not as "fancy" as the one in Burlington because this dealership is in the city, but the staff here are great. The technician who did my road test was very knowledgeable and I felt like I can trust his judgment.
Yelp Review
- December 27, 2019
Recently did service at this dealer for my GLC 300, here are the issues I have.1. They charged $99 dollars on labor and $85 dollar for parts for changing air filter, which literally cost nothing for labor (maybe 5mins?) and $15 for the filter itself? That is a huge overcharge item.2. I told them to...
Google Review
- December 23, 2019
Top notch experience from first contact to to pick up of a 2019 Sprinter for my business. Fast follow up and fair price allowed me make the purchase I wanted without having to take time away from my business. Thanks to Todd Whitelaw for his professional approach and efficiency through out the whole...
Google Review
- December 21, 2019
Found a 2018 Nissan Armada they posted for sale. I contacted them and agreed to purchase it. After sending funding documentation they were aware I reserved a transport company to ship vehicle from Boston to Las Vegas. After a week they tell me they had to give the vehicle back to its original owner...
Response from the owner Replied: Andrea, you were informed that we sell cars on a first come first serve basis. Unfortunately, someone purchased the vehicle before you could make payment. We apologize for this situation, if there are any other vehicles you may be interested in we are happy to assist!
DealerRater Review
- December 21, 2019
When I bought the brand new Mercedes, they told me they didn't have the spare key in stock, and they were going to mail the second key to me. I trusted them. However, I never received the spare key. They told me they have already mailed it out but when I asked for a tracking number they never...
Google Review
- December 21, 2019
Omgggggggg go to Stephen Leung sales rep!!!! He is the bestttt! Got a great deal! I will always come back to him. Very informational and helpful. Love my NEW MERCEDES-BENZ!!!! He takes it the stress away, super easy to shop for my car. SALES REP: Stephen LeungThanks you!!!!
Google Review
- December 19, 2019
I want to thank Stephen, and Fred for their great customer service. Stephen is my sales contact, he is very easy going and does not pressure you into any decisions. After looking at different cars, I was able to narrow down the options to 1 car that I test drove. Stephan came on the test drive with...
Response from the owner Replied: Thanks for the review, Nicholas Thomas! Happy to hear about your positive experience staying at Mercedes-Benz of Boston!
Google Review
- December 18, 2019
Totally a scam! They charge me ridiculously on service, I am preparing to file complain on them.
Response from the owner Replied: If there is something you would like to discuss with us, we are happy to help you and make your experience here a positive one. Please feel free to reach out to JDavis@herbchambers.com - Thank You, Jeff Davis, General Manager
Google Review
- December 18, 2019
I just want to say if you are coming here Ash is the guy to see . He was the only person that came up to me initially when I was interested in a vehicle. It took a little bit to get my car and they put me in a brand new 2020 CLA and Ash made sure that I was taken care of until I received it....
Google Review
- December 17, 2019
Omgggggggg go to Stephen Leung sales rep!!!! He is the bestttt! Got a great deal! I will always come back to him. Very informational and helpful. Love my NEW MERCEDES-BENZ!!!! He takes it the stress away, super easy to shop for my car. SALES REP: Stephen LeungThanks you!!!!
Google Review
- December 17, 2019
Stepen Leung was such a great help, helped make Indecisive decisions. He said I promise Ill do my best and sure enough he did his best and made my experience nice. Might I add there chocolate milk along with the snack choices were amazing.
Google Review
- December 17, 2019
Google Review
- December 16, 2019
I was surprised and attracted by the good reviews here and came to find out and I am right to follow the reviews. This store is a beautiful place. I am especially happy with my salesperson Noah Jones. He is warm, sincere, and trustworthy. He did not play any tricks on me and made the whole process...
Google Review
- December 16, 2019
Google Review
- December 14, 2019
Google Review
- December 13, 2019
We just took delivery on a special order GLC 300 Coupe and could not have been happier with our experience At MB of Boston. We live in New Hampshire and we were disappointed with our experience with MB in Manchester in arranging a special order vehicle. Our trip to Boston was well worth our time. ...
Response from the owner Replied: Hi Chaiwut Chittkusol, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boston!
Yelp Review
- December 13, 2019
Mercedes Benz of Somerville is far & away the best Benz dealership in the area. Jhonathan Linares, Fred Abban, and Kris Ricupero were a pleasure to work with.Jhonathan is the epitome of a hustler. He is personable, hard working, and the type of salesman that gets things done without wasting anyone's...
Google Review
- December 12, 2019
I called up to ask if they had a new model that I wanted to inspect, as I was keen to order one back in my home country, but it has not been released there yet. Even though there was no possibility of a sale, they happily gave us access to the vehicle. Keep up the great international customer...
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Response from the owner Replied: Hi don Silberman, thank you so much for your high rating!
Google Review
- December 12, 2019
Response from the owner Replied: Hi Micayla Flashner, we are so happy to read such a great review about Mercedes-Benz of Boston!
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Google Review
- December 11, 2019
I strongly recommend the sales team here, especially Bertrand Plique. He is very patient, and knowledgeable about all models, and give us good recommendations. At time of picking up our car, Fred gave me a 2 hr orientation class which is very impressive too. Fred went on a 5 courses for me to master...
Response from the owner Replied: Hi Jenny Chang, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boston!
Google Review
- December 11, 2019
My experience at the Mercedes Benz in Somerville was amazing I have been here twice this month to help my fianc get her car and now my brother and both times the experience was over the top. I was helped by Carlos Soriano who showed me the cars and Noah Jones helped me out with the finance. They did...
Response from the owner Replied: Hi jordani valenzuela, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boston.
Google Review
- December 09, 2019
Amel is the best!
Google Review
- December 09, 2019
Amel is wonderful! He was so helpful.
Google Review
- December 09, 2019
Wow what an experience!!Amel is not your regular car salesman, he is a customer service manager. Focused on the best fit for all your needs. Fred the Mercedes first experience is now o only knowledgeable but also very great personality. Paolo is a greet and focused financial person that has all the...
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Boston!
Google Review
- December 09, 2019
Google Review
- December 06, 2019
Ordered a new GLE450 from this dealership. Ryan gave me a fair deal, especially considering that the inventory of these was extremely low world-wide (due to manufacturer production/supply issues) and the delivery/tutorial process was extremely helpful, thanks to Fred. There is a lot of tech in these...
Google Review
- December 06, 2019
Smooth professional experience. Would highly recommend the dealership and would buy here again.
Response from the owner Replied: Hi don Silberman, thank you so much for your high rating!
Google Review
- December 06, 2019
Bought a pre owned 2016 CLA 250 8 months ago. Never had a good experience at that dealership. I Regret buying a Mercedes there because of their service in general. They look professional but is just for show. $250 Versace glasses got stolen off my vehicle while car was in service. Didnt notice but...
Google Review
- December 05, 2019
My experience at Herb Chambers Mercedes was amazing. I am so impressed with all of the people at this dealership. My sales representative Stephen Leung was the reason I bought my GLC300. His passion, knowledge and patience surpassed every salesperson I encountered at five dealerships. He knows the...
Response from the owner Replied: Hi Melissa Paul, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 05, 2019
My husband and I just got a new GLC recently and we could not be happier. We were torn between the GLC and X3 but went with the GLC ultimately and got a great deal. Our sales rep, Ryan, was very knowledgeable and a pleasure to work with. He was available every step of the way and was so...
Google Review
- December 05, 2019
Very happy with my experience at Mercedes-Benz of Boston. Ryan Saunders was very easy to work with and provided attentive and personalized service.
Google Review
- December 03, 2019
Robert Tinkham was very accommodating, very pleasant, knowledgeable and always made himself available to answer any of my questions or concerns, from ordering my vehicle to the delivery day and beyond after that.
DealerRater Review
- December 03, 2019
Rob Tinkham was awesome during the entire process of buying my 350 GLE He presented himself in a genuine, professional and highly knowledgeable manner. Thank you!
Google Review
- December 03, 2019
My heart was set on Merecedes-Benz and with Amel Memic's guidance I was able to choose among few models and bought my dream car.
Google Review
- December 02, 2019
Google Review
- December 02, 2019
Bertrand & his manger Chad were superb! Great customer service !
Google Review
- December 02, 2019
Google Review
- December 02, 2019
This is one of the best dealerships place . I am a customer since 8 years and i had great experience with them and always satisfied. Carlos Romero was handling my purchase in the sale department. He was very professional and helpful. He so kind and you will enjoy his assistance. Carlos...
Google Review
- December 01, 2019
The dealer is amazing, and Richie was able to answer everything and helped buying my wifes car.Very professional, very responsive and honest. Million stars for you guys.
Google Review
- November 30, 2019
We just bought a car and had the opportunity to work with AJ Rana sales manager and Johnathan Linares the sales consultant They were very professional and caring and we felt very comfortable going thru the process of buying The car They made it easy and stress free Highly recommend them !
Response from the owner Replied: Thanks for the kind words, Fay M. We're glad you had such a positive experience during your stay with us!
Google Review
- November 29, 2019
I bought a used car from Max Wang. I am very happy. I recommend him and MB of Boston to everyone ! Go see Max
Google Review
- November 29, 2019
I recommend this place and Max. Please go here and see Max
Google Review
- November 29, 2019
My husband and I had the best service at this location. Chip McCarty was super helpful and very attentive to our needs and Fred Abban showed and explained everything about our new vehicle understandably. Exceptional service throughout our experience.
Yelp Review
- November 29, 2019
#Mercedes #HerbChambers #MercedesofBoston #TireInsurance buyers be aware! When you buy a Mercedes at Herb Chambers, they sell you 'MB' tire insurance. Guess what? It is NOT MB taking care of it. I brought the car as soon as the service department was open (7AM). I was told by a service advisor that...
Google Review
- November 29, 2019
Ricardo was amazing and very professional in showing us the vehicles. I never felt pressured by him and was very polite with lots of information to digest. Keep up with good work and honesty. I will always come back to you for all our vehicles. Thanks again.
Google Review
- November 27, 2019
I was surprised and attracted by the good reviews here and came to find out and I am right to follow the reviews. This store is a beautiful place. I am especially happy with my salesperson Noah Jones. He is warm, sincere, and trustworthy. He did not play any tricks on me and made the whole process...
Google Review
- November 26, 2019
So very happy I purchased from Mercedes-Benz of Boston. Excellent experience. The service has been wonderful, and everyone I dealt with a pleasure to work with. Jhonathan and Chadi are great!! And Fred is super passionate about the brand! Highly recommend, and I will stick with this dealer!
Google Review
- November 25, 2019
I had an amazing experience at Mercedes-Benz of Boston. NOAH JONES was my sales representative and he was extremely knowledgeable and helped me to find the right car. I would highly recommend him and this dealership to anyone who are interested getting a Mercedes. Rudy Bocanegra was very helpful as...
Google Review
- November 25, 2019
First have to say that Noah Jones is probably the best/most attentive salesperson I've ever worked with in ANY industry. From walking in without appointment on a busy Saturday morning to picking up our new vehicle 4 days later, this was the best dealership experience I've ever had, and Noah was...
Google Review
- November 25, 2019
Ordered a new GLE450 from this dealership. Ryan gave me a fair deal, especially considering that the inventory of these was extremely low world-wide (due to manufacturer production/supply issues) and the delivery/tutorial process was extremely helpful, thanks to Fred. There is a lot of tech in these...
Google Review
- November 22, 2019
Excellent service customer service
Google Review
- November 20, 2019
Carlos and Fred are so great! Carlos made the purchase of my first Mercedes such an enjoyable experience. I had a specific car in mind and he was able to find exactly what I wanted. Fred was so friendly and very informative. He taught me everything I need to know about my new car!
Google Review
- November 20, 2019
Noah and Fred were amazing and so helpful through the entire process! Great experience & I love my new car! Highly recommend! :)
DealerRater Review
- November 20, 2019
I just purchased a new vehicle from Yue and he was a JOY to work with! Super polite and did not put any pressure on us while we were test driving. Then surprised us with such a fun presentation of our new car! Also, Fred gave us a complete education on how to use our new vehicle. Very...
Google Review
- November 19, 2019
Best dealership hands down! Jeff Davis is the best GM period. Rob, Chip and Fred all class acts! Well appreciated, thank you.
Google Review
- November 18, 2019
Definitely recommend! I made my first new Mercedes car purchase from Yue Zhao. Yue was very professional, knowledgeable, and easy to work with. Jeff made us a great deal. Also when dealing with financing with Paolo it was smooth. No matter who I met. Everything went just right. To top it all off...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
Google Review
- November 18, 2019
I just recently bought a Mercedes GLA. Ash and Fred helped me learn all the features of my new car. They were very professional and my overall experience was very good I would recommend this dealership if you are looking to buy a car.
Response from the owner Replied: Hi Micayla Flashner, we are so happy to read such a great review about Mercedes-Benz of Boston!
Google Review
- November 17, 2019
My husband and I bought our first Mercedes SUV(glc300) and we were very happy with the purchasing experience. Carlos was the best dealer we could ask for and helped us kindly for over 3+ hours while we were at the store. Fred, the engineer, was very knowledgeable and friendly and told us everything...
Google Review
- November 15, 2019
Ashmael Brun and manager Chris! The best car dealers I met after having 8 different cars in my life and dealing with many dealers.
Google Review
- November 14, 2019
I recommend this dealership to anyone planning to purchase a Mercedes-Benz. Noah Jones was the sales person who helped me, I really appreciate your help.
Google Review
- November 13, 2019
We cannot say enough about our Sales Consultant, Carlos Romero. He made purchasing our vehicle a truly wonderful experience. He is very personable and trustworthy.I highly recommend seeking his guidance and expertise when looking to purchase a vehicle.Carlos also arranged for Fred to educate us...
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: Neil Cadigan, it's experiences like yours that really keep us motivated! -Jeff Davis, General Manager
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: We're so happy we were able to help you out, Ashley. Thank you for your 5-star review! Best, Jeff Davis, General Manager
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: Hello Socrates Delacruz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: Thanks for the kind words, Colleen Miller. We're glad you had such a positive experience during your stay with us!
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: William Chalifoux, thanks for your praise and kind comments about our team. We appreciate your feedback and business. Best, Jeff Davis, General Manager
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Boston!
Google Review
- November 12, 2019
Google Review
- November 12, 2019
Response from the owner Replied: Hi Khatchik Ohannessian, we really appreciate your positive review!
Google Review
- November 11, 2019
We had a wonderful car buying experience with Mercedes-Benz of Boston, start to finish. I cannot say enough good things about Rob Tinkham, my knowledgeable, responsive and always helpful sales associate, who was exceptional throughout the entire process.
DealerRater Review
- November 11, 2019
I have been purchasing Mercedes Benz automobiles from Chip McCarty at Herb Chamber of Boston for over 20 years. He is the best by Far!
Google Review
- November 10, 2019
I bought my first Mercedes from Mercedes Benz of Boston. Bertrand Plique was my salesperson and he was awesome. I had a great experience. He took care of all the details and was very responsive. Thank you Bertrand.
DealerRater Review
- November 10, 2019
Chat was super rude!He spoke to me as if I were a 10-year-old. Im not sure how he gets anyone to purchase a car. I feel bad for his Frontline sales person because I was here by a car
Google Review
- November 10, 2019
Great business and people. I purchased a new car here recently as was extremely impressed. Staff very helpful, fair, attentive. Never in the least felt any pressure which I have never said before when buying a car. Worked with me on a few issues I had as a new Bostonian. Bertrand, my sales...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit! We appreciate you taking the time to share your feedback and we look forward to assisting you for many years to come! Welcome to Boston- Jeff Davis, General Manager
Google Review
- November 07, 2019
Thank you Todd Whitelaw for helping me in ordering my perfect Sprinter Van. Todd has a gift of patience and knowledge as he took my ideas and budget in placing a build order for my new Van.Todd handled last minute important changes quickly that I had just before the build date started to make a...
Google Review
- November 07, 2019
Ryan and Umar literally made my experience. My mom has spent years trying to get me into a Mercedes, and I cant see myself ever going back. Thank you Ryan especially for being so helpful & accommodating!!!
Google Review
- November 06, 2019
Michael VO was very professional and helpful! Great service. Service time was as quoted (I waited). Car wash bonus could have been a little better.
Response from the owner Replied: Hi Khatchik Ohannessian, we really appreciate your positive review!
DealerRater Review
- November 05, 2019
Very good experience with Jalal and Bertrand Thank you for helping me with my purchase. They helped me to go through all the details and options of a new GLE.
Google Review
- November 04, 2019
Great great experience with Rob from the Sales team, he was extremely knowledgeable with AMGs and a car enthusiast overall. Very responsive and helped me to find the right car with great patience. Comfortable relaxed atmosphere during the entire process to make the decision alot easier and...
Google Review
- November 04, 2019
John and Fred are amazing! So helpful and sweet. Live our new car :)
Google Review
- November 01, 2019
yue zhao is the best introducter I have ever seen. He took me to walk around and showed everything.
Google Review
- November 01, 2019
Google Review
- November 01, 2019
I bought my first car in this store. I did faced some challenges, but Zhao Yue helped me fixed all those problems, he also answered all my questions. I will recommend this store to friends.
Google Review
- October 31, 2019
Bought my 2016 E350 from Jhonathan and it was the most easiest and best experience ever! From the moment I walked in to the moment I drove off with the car I couldnt believe how easy and smooth the transaction was!Thanks so much to Jhonathan Linares and the team at Mercedes Benz of Boston.
Google Review
- October 31, 2019
Great service from Richie helped my friend find the perfect car. Great service, great attitude, amazing experience with Richie over all!
Google Review
- October 31, 2019
Comfortable relaxed atmosphere with loads of information for Mercedes Benz owner to enjoy. Sales consultant Stephen Leung was amazing with his product knowledge and professionalism. He has single handed made this a pleasant buying experience. Thank you Stephen.
Edmunds.com - Service Review
- October 31, 2019
Jeff , I want to thank you for assisting us in replacing the blood stained seatbelt in our car . I had the replacement done at MB Natick today as a result of your intervention in taking care of this problem . I took a look at the multiple e mails I exchanged with your colleagues at MB Natick as...
Google Review
- October 31, 2019
Big thank you to Bertrand for a great service. He helped us find a beautiful E53 AMG and Chad helped us get a amazing deal on the car. Would recommend this dealership anytime.
Google Review
- October 31, 2019
Amazing service. Sales Rep Richi has been outstanding. He is very precise and diligent!
Google Review
- October 31, 2019
I recently leased my dream car 2019 Jupiter red Mercedes GLA 250 it was such an amazing experience I dint think it was going to be so easy but I had the pleasure of working with such a great sales man jhonothan Linares he made my experience with Mercedes so easy and smooth . He helped me decide...
Response from the owner Replied: Thanks for the review, Daniela Rojas! Happy to hear about your positive experience staying at Mercedes-Benz of Boston!
Google Review
- October 31, 2019
Stephen Leung and team were very responsive to my needs and found the perfect car for me so very quickly. I am confident in their care and service and look forward to a great relationship with the team and my new car.
Response from the owner Replied: Thanks for the kind words, Colleen Miller. We're glad you had such a positive experience during your stay with us!
Google Review
- October 30, 2019
I had an amazing experience here at Mercedes-Benz of Boston. Max Wang was my sales representative and he was extremely knowledgeable and helped me to find the right car. Thanks again Max for the great service from start to finish. I would highly recommend him and this dealership to anyone who are...
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Boston!
Google Review
- October 30, 2019
Amazing experience at Mercedes Benz of Boston. I was helped out by Carlos. Carlos is an extremely professional sales person who was very detail oriented and really made the buying process easy for me. Fred is one of the most brilliant car engineers I have ever met and was extremely knowledgable of...
Google Review
- October 29, 2019
Amazing service from start to finish. I was very lucky to have Max Wang as my sales representative. He was extremely professional and excellent in communicating with me every step of the way. Thanks again Max for the great experience and I highly recommend him and this dealership to anyone.
Google Review
- October 29, 2019
I had an excellent buying experience with Charles Scrymgeour when purchasing my first Mercedes. He helped me weigh my options and ultimately helped find the perfect car for me. He is extremely knowledgeable and has lots of personal experience with the Mercedes brand. Charles spoke extensively about...
Response from the owner Replied: Thanks for the kind words, Meagan Gilday. We're glad you had such a positive experience during your stay with us! Glad you were okay after that accident! We wish you many happy miles. Best, Jeff Davis, General Manager
Google Review
- October 28, 2019
Fred was ABSOLUTELY AMAZING. His knowledge of the S560 was incredible!! Chip the salesman was also very helpful and gave us a great price and great experience.
Response from the owner Replied: Hello Socrates Delacruz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Boston.
Google Review
- October 26, 2019
Incredible customer service. Chip was a pleasure to deal with-very professional. Chip made the whole process very easy. Fred explained all the features of the car incredibly. I have never felt like I understood all the aspects of a car as well as I did after sitting with Fred. I highly recommend...
Google Review
- October 23, 2019
Thanks to these guys here at Mercedes Benz in Somerville. These guys Ashmael, Fred, and Chris all made sure i got what i wanted out of my vist. They found the car i wanted and also worked with me to get the car off the lot. Great vibes. Awesome guys. And they know what they are talking about when it...
DealerRater Review
- October 23, 2019
Just buy a new 2020 GLE 350 from this dealer. Thank you for all your help, Steve! We have a really wonderful purchase experience. Steve is very professional, responsive and patient. Go with him, if you want to buy a car!!!
Google Review
- October 23, 2019
We had wonderful experience with Mercedes Boston. I would strongly recommend Rob Tinkham. He is very kind and easy to talk and work with. He is very professional and thoughtful to answer our questions/concerns and bring out his thoughts.
Google Review
- October 17, 2019
I have never had a more pleasant experience! From the minute we walked in the door, it was 30 seconds before we were assisted by our salesman Amel. He was excellent, knowledgeable and very pleasant! Amel quickly located the car we were looking for (Brand new GLC 300) and we quickly went over numbers...
DealerRater Review
- October 17, 2019
Thank you for all your help, JB! He was so knowledgeable and answered all my questions. JB helped me get the used car I wanted; all I had to do was come in and sign papers. Everything went great, thanks again!
Google Review
- October 17, 2019
The entire staff a Mercedes of Boston made the whole buying process outstanding! Very professional! I would definitely buy my next Mercedes from them again.
Response from the owner Replied: William Chalifoux, thanks for your praise and kind comments about our team. We appreciate your feedback and business. Best, Jeff Davis, General Manager
DealerRater Review
- October 16, 2019
Thank you Kris, really thankful of helping us get the approved of the bank. Really helped us with the financial problem. Thanks again, you are so nice
DealerRater Review
- October 16, 2019
Thank you for Ryans helping. He worked so hard and helped us to get what we wanted. He worked with us for 4 full days, and finally help us to get our dream car-the 2020 AMG GT. He is professional, nice, friendly, helpful salesman. thanks again
Google Review
- October 14, 2019
I am extremely pleased with the service offered at Mercedes Benz of Boston! I was assisted with a phenomenal crew who supported my wife and I's decision every step of the way. Specifically, two outstanding car sale assosciates, Fred and Alexandra Smith who helped make our experience the best it...
Google Review
- October 13, 2019
Thanks Yue Zhao! Great sales service! Great follow up after sale to make sure everything ok with vehicle purchased!
Response from the owner Replied: Neil Cadigan, it's experiences like yours that really keep us motivated! -Jeff Davis, General Manager
Google Review
- October 13, 2019
I brought my car here and when I got it back it made a lot more noise. Gramted i didn't repair all 12 recommendations but i did the top 4.When they do something called a 'diagnostic' that might just mean the make loose everything vulnerable and see if it shakes off over time.
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Response from the owner Replied: Thank you!
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Google Review
- October 12, 2019
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Boston! Best, Jeff Davis, General Manager
Google Review
- October 12, 2019
Response from the owner Replied: Allen Collins, we're thrilled you had such a great experience at Mercedes-Benz of Boston! We thank you for your continued business. Best, Jeff Davis, General Manager
Google Review
- October 12, 2019
Google Review
- October 11, 2019
Just got my second car from Rob at Mercedes Benz of Boston. He made the whole process extremely easy and I will be going through him every time I need a new car. I couldn't be happier with the car, the dealership, and especially Rob.
Google Review
- October 11, 2019
The best buying car experience ever. I purchased a 2020 C-300. The salesperson Noah and Fred took their time and patience to answer all mY questions. I would definitely recommend this dealership to anyone looking to buy or lease a Mercedes. Thank you guys for all your help!!
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Boston! Best, Jeff Davis, General Manager
Google Review
- October 10, 2019
YUE is a good dealer. Appreciate his serve and support.
Google Review
- October 10, 2019
Ash is the best, trust me
Google Review
- October 08, 2019
Super nice service from Max Wang. He helped me with every step of the process. Thank you very much. I will be back
Google Review
- October 08, 2019
I bought a car from Max and I had a brake pads problem. Max Wang helped me. It was nice and great service.
Google Review
- October 08, 2019
Great business and people. I purchased a new car here recently as was extremely impressed. Staff very helpful, fair, attentive. Never in the least felt any pressure which I have never said before when buying a car. Worked with me on a few issues I had as a new Bostonian. Bertrand, my sales...
Google Review
- October 07, 2019
My second time ever purchasing a car from a dealership in almost 10 years and the process was seamless (First time was horrible and sketchy through Gallery BMW). Amel had assisted us through the entire process, excellent communication and follow up. Definitely a white glove service experience.We...
Google Review
- October 06, 2019
I brought my car here and when I got it back it made a lot more noise. Gramted i didn't repair all 12 recommendations but i did the top 4.When they do something called a 'diagnostic' that might just mean the make loose everything vulnerable and see if it shakes off over time.
Google Review
- October 05, 2019
I cant explain how happy I am over choosing to buy my SUV from Allie at Mercedes-Benz of Boston.She was honestly a breath of fresh air compared to anyone Ive dealt with in purchasing a vehicle in the past. In addition to Allie being wonderful the GM Jeff Davis was fantastic and great to deal...
Response from the owner Replied: Thanks for the kind words, Deanne Lombardi. We're glad you had such a positive experience during your stay with us! I'll be sure to pass this along to Allie and encourage her to keep up the great work. Best, Jeff Davis, General Manager
Google Review
- October 02, 2019
Alexandra took wonderful care of us through the entire process. She was always attentive and kind. Meeting Fred was wonderful and he had incredibleproduct knowledge. Thanks to the two of them the entire process went very smoothly.
Google Review
- September 30, 2019
Highest praise to Paolo Castro and Chadi Chakar for a great customer experience!
Google Review
- September 30, 2019
Recommend this dealer to people who is looking to buy a Mercedes. Great Services from Sales Specialist Stephen Leung.
DealerRater Review
- September 30, 2019
Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME!
Google Review
- September 30, 2019
Max was an excellent salesman. He works very hard and pays attention to all the details.
Response from the owner Replied: Thank you!
Google Review
- September 29, 2019
My experience with Mercedes Boston was exceptional. I own that all for Max. He was efficient personable and most important direct. I described the car I wanted and he was able to deliver exactly what i wanted. The transaction was easy and quick. Thank you Max!
Google Review
- September 29, 2019
I used to want to buy a car here. With the help of the salesman Max Wang, I finally bought the car I wanted. And I got very good treatment when I went back. He treat me as a friend and try to help me so that I can save a lot of trouble. He is very reliable.
Google Review
- September 29, 2019
I had a break pads problem. Max Wang helped me. It was nice and great service.
Google Review
- September 28, 2019
Award Staff
Google Review
- September 28, 2019
Carlos and Fred were fantastic - we had a great experience and are thrilled with our new Mercedes! Highly recommend.
Google Review
- September 28, 2019
I was well taken care of by Ryan S. & Fred! Nice doing business with you both!
Google Review
- September 28, 2019
Just completed my third lease with Chip McCarty. Also just purchased a car from Chip. Chip has been a delight to work with over the years. Making life easy for your customers is his mantra and am so thankful for all the help and advice he has provided over the years. A true professional!
Response from the owner Replied: Allen Collins, we're thrilled you had such a great experience at Mercedes-Benz of Boston! We thank you for your continued business. Best, Jeff Davis, General Manager
Google Review
- September 28, 2019
Outstanding experience overall with Chip and Fred
Google Review
- September 27, 2019
DealerRater Review
- September 27, 2019
I recently leased a 2019 GLC300 from Mercedes-Benz of Boston. My sales person was Jhonathan Linares. He was very easy to work with and overall he is an excellent sales professional. He took a lot of time to explain the car to us and made sure the purchase was to our satisfaction. I also dealt with...
Google Review
- September 27, 2019
I recently leased a 2019 GLC300 from Mercedes-Benz of Boston. My sales person was Jhonathan Linares. He was very easy to work with and overall he is an excellent sales professional. He took a lot of time to explain the car to us and made sure the purchase was to our satisfaction. I also dealt with...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best, Jeff Davis, General Manager
Cars.com Review
- September 27, 2019
I recently leased a 2019 GLC300 from Mercedes-Benz of Boston. My sales person was Jhonathan Linares. He was very easy to work with and overall he is an excellent sales professional. He took a lot of time to explain the car to us and made sure the purchase was to our satisfaction. I also dealt with...
Google Review
- September 26, 2019
I bought a BMW from Max, Im very happy, appreciate it:)
Google Review
- September 26, 2019
I have worked with Rob Tinkham for many years on my purchases and he has always been the best!I continue to work with Rob Tinkham and again had a 5-star . He did everything right from the initial order to updates to receiving my new E-350 yesterday. Fred, the person who explained the operations of...
Response from the owner Replied: Thank you for 5-star review and continued business. It is always great to hear form long term clients. We look forward to your next visit Martin. Best, Jeff Davis, General Manager
DealerRater Review
- September 25, 2019
Our salesman Yue Zhao was very friendly -helpful and informative. He answered all of our questions and was a great salesman. He went out of his way to ease the process of buying a car. We would certainly recommend him to our friends and family. Paolo Castro helped us with the financing and...
Google Review
- September 24, 2019
I just purchased a GLC 300 from Rob Tinkham and the service was amazing. I was so surprised at that the level of detail and time they took to make sure that I was totally comfortable with the vehicle, it was the best experience I have encountered. I am a "a hard to please" person and I am a very...
DealerRater Review
- September 24, 2019
This was my first Mercedes and I was very impressed by the knowledgeable staff. Steve and Fred walked me through the process of my purchase and all the functions of my vehicle. They were great and I will be back when it's time for a new vehicle! Thank you, JoAnn Noon
Google Review
- September 23, 2019
Great experience with Carlos
Google Review
- September 21, 2019
DealerRater Review
- September 15, 2019
i did not by a benz from this place, but youd never no it from the way theyve treated me. all around good experience. thanks!
DealerRater Review
- September 15, 2019
Email and phone calls returned promptly. Was greeted as soon as I walked into the showroom, and the car was ready and waiting for me. Great experience!
Google Review
- September 14, 2019
DealerRater Review
- September 14, 2019
I genuinely enjoy coming here. Everyone is always super friendly. Assistance is prompt and courteous. I feel like I'm part of the family! I will definitely be back!
Google Review
- September 13, 2019
I just purchased my new 2020 GLE 350 from Mercedes Benz of Boston. My old car was ready to be retired, and after consultation with Albert Berisha, I was ready to look for a new car. Albert's long-time experience and extensive knowledge in Mercedes cars is absolutely priceless and extremely...
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Response from the owner Replied: Thank you for your review, and continued business. It is always great to hear from long term customers. I'm pleased to know that you and your wife had yet another great experience with us. We appreciate your compliments and your business. We look forward to your next visit. Best, Jeff Davis, General Manager
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 12, 2019
Google Review
- September 07, 2019
I started my search for the perfect preowned Mercedes at Mercedes-Benz of Boston. I was lucky to bump into Fred Abban while looking around the indoor show room who stopped what he was doing and introduced me to a C300 and Sales Consultant Ashmael Brun. Fred and Ashmael by far were a huge help in...
Google Review
- September 04, 2019
I had great experince with Jhonathan Linares.Thanks.
Google Review
- September 03, 2019
I'd like to commend Carlos Romero for the excellent job he did for us in the purchase of our Certified Mercedes. He was well informed about the car and very responsive to our questions.
Google Review
- September 01, 2019
One of the best place to get ur car!
Google Review
- September 01, 2019
One of the best place to get ur car!
Google Review
- August 31, 2019
High recommend Steve! Knows the product very well and always responds promptly!
Google Review
- August 31, 2019
I want to thank my salesperson Max Wang for this pleasant purchase experience. I traveled from NY to buy a car from him. He did not disappoint! My new GLC43 looks so pretty. I am very happy
Google Review
- August 30, 2019
I bought my third suv from them today and they went above and beyond to get me in a new car in four hours! Yue was a pleasure making sure everything was perfect for the test drive, Chadi got me the best price and Umer figured out a way with Chadi to get the car on the road in just a few hours before...
Google Review
- August 30, 2019
Richie such a good sales person and was able to help and give us a good service with my wife . Well recommended .
Google Review
- August 29, 2019
Richie made my experience of purchasing a new car smooth and efficient. He was very honest and I would highly recommend doing business with him!
Google Review
- August 29, 2019
My wife and I leased our 5th consecutive Mercedes, the new 2020 GLE, once again dealing with sales manager Chadi Chakar. First time tho with sales associate Chip McCarty, who was smooth, knowledgable, and on top of everything from test drives to delivery. A true gentleman and professional, our...
Response from the owner Replied: Thank you for your review, and continued business. It is always great to hear from long term customers. I'm pleased to know that you and your wife had yet another great experience with us. We appreciate your compliments and your business. We look forward to your next visit. Best, Jeff Davis, General Manager
Google Review
- August 28, 2019
Just had the best car buying experience ever with Steve Leung at Mercedes-Benz of Boston. I was dreading getting a new car and had put it off for a while but from the second i was introduced to Steve i could tell it was going to be different. Not only is Steve knowledgeable but patient and helpful...
Google Review
- August 26, 2019
Excellent overall experience. Shout out to Bertrand, who was an excellent/incredibly nice sales person. Fred gave a very informative tour of the new car once we bought it, which was very helpful! Thanks Mercedes Benz of Boston!Highly recommend
Google Review
- August 26, 2019
Umer and yue were great and were very helpful during the buying process. Fred was very knowledgeable and helped getting everything started
Google Review
- August 23, 2019
Google Review
- August 20, 2019
Just picked up my AMG E63s! I work with Todd Whitelaw on all of my company purchases for Metris Vans. But this time I wanted something different so my man Todd found me this really sweet AMG. Have to say it has so many options I will need a month to figure it all out! Good news that they have Fred!...
Google Review
- August 19, 2019
Amel and Fred did a great job I got the car I wanted they made it easy for me
Google Review
- August 18, 2019
Chip McCarty was wonderful between his wonderful customer service and his knowledge of all Mercedes products. We went through our purchase without a hitch all because of Chip. Definitely an asset to Mercedes. I also have to mention Fred Abban who was the product expert. My car was presented to me...
Cars.com Review
- August 15, 2019
Drove over 100 miles to pick up car with appointment times in place. Communicated via email in morning before driving.....arrived and told us the car was sold. This exact situation happened to my husband 10 years ago!
Google Review
- August 15, 2019
A huge thank you to Rob Tinkham for helping us purchase our new GLE350. Rob's service and personal attention were outstanding. Rob was prompt in responding to every call and message. He made our purchase experience seamless and hassle-free every step of the way. Kudos as well to the entire staff...
Response from the owner Replied: Thank you for your 5-star review! We are pleased to know you had a great experience with us, and we thank you for sharing it! Happy Miles- Jeff Davis, General Manager
Google Review
- August 14, 2019
Rob and Fred did a great job introducing me to my first AMG! Loving it already. Thanks guys!
Google Review
- August 14, 2019
Fred and John gave me excellent customer experience for my purchase.
Google Review
- August 14, 2019
I just leased my first Mercedes (GLA) from MB Boston. Allie Smith, my dealer, was excellent, she really understands the cars and took the time to understand exactly what I was looking for. Allie helped me every step of the way, collecting the car was a 'Wow' experience and she took the time to make...
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Response from the owner Replied: I'm sorry to see this review. If there is anything I can do to make your experience better, please feel free to email me- JDavis@herbchambers.com. Thank you, Jeff Davis, General Manager
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 10, 2019
Google Review
- August 08, 2019
Not a good location.
Response from the owner Replied: I'm sorry to see this review. If there is anything I can do to make your experience better, please feel free to email me- JDavis@herbchambers.com. Thank you, Jeff Davis, General Manager
Google Review
- August 07, 2019
I called MB and when I got there I was greeted by Ashmail (Ash). Ash was great. He was mature and polite and quite respectful. No pressure. I got my first Mercedes, a certified E350. This wont be the last. When I got back to receive my car, I was treated with surprise... won't tell the surprise... :)
Yelp Review
- August 05, 2019
Been coming to this dealership for service going on 8 years now... never had a issue with service but for the last year now it just been horrible. New service adviser sucks and clearly doesn't care to provided quality service.. just wants you to spend as much as he can get out of you. I have a 2011...
Google Review
- August 04, 2019
Great staff! Todd Whitelaw in sales is the reason to keep coming back. He is knowledgable and easy to talk to. He will answer all your questions and find solutions to your problems. No pressure just great help and guidance. He makes you want to come back again and again.
Google Review
- August 02, 2019
Rob Tinkham of Herb Chambers Mercedes in Boston is the best sales representative I have ever had the pleasure to deal with. He is honest,forthright, knowledgable and his vehicle delivery is expedient! His explanation of the car and its capabilities and functions is very very good and his evaluation...
Google Review
- August 02, 2019
I just bought my first Mercedes and it was the best experience I could of imagined. I worked with Ash who was excellent. He was very accommodating. He didnt try to just make a sale, he listened to what I wanted and tried to find the best fit for me. He went above and beyond making my first mercedes...
Yelp Review
- August 02, 2019
Jalal Beri was a great help in getting me through some questions I needed to know concerning a new lease.Although have gone to a different MB dealer, because I found out a friend works there.I also live on So Shore so Natick is better the Somerville for me.
Google Review
- August 01, 2019
I just leased a brand new C300 from Mercedes Benz of Boston and couldn't be happier. Carlos Soriano first helped roll my 2012 C300 into a new car which I didn't know I could do. He was extremely patient and helpful in terms of my budget and finding the perfect car for me. I lead a very busy life so...
Google Review
- August 01, 2019
Bought that new GLE thru Jhonathan, great guy. Fred took me around and showed me all the gadgets. Great car and even better service
Google Review
- July 31, 2019
My lease has come to an end and decided to lease a new vehicle. I went to see Rob Tinkham again... and it was another easy, informative process... everyone was extremely friendly and help and made what could generally be stressful... so easy.Overall I had a great experience at Mercedes -...
Response from the owner Replied: Thank you so much for your positive feedback and we hope to have the opportunity to serve your automotive needs for many more years to come!Happy Holidays!Jeff Davis, General Manager
Google Review
- July 31, 2019
I bought a certified used Mercedes from Max. I enjoyed the purchase experience. The no haggle smart pricing made everything easier and transparent. Max demonstrated his knowledge about cars and about the brand. I am truly impressed. He steered me away from buying a BMW. I will come back again to him...
Google Review
- July 30, 2019
Mercedes Benz Of Boston stewarded by Sales and Leasing Consultant Rob Tinkham was a 5 Star Experience. Rob thoughtfully shared his knowledge about why a Mercedes G Wagon was the right truck for me. I have been in a Range Rover for 20 years and choosing a Mercedes was a difficult decision. Rob took...
Google Review
- July 30, 2019
Max Wang, our sales advisor went above and beyond to ensure we are well taken care of buying my Glc. This is a dealership excellent customer service and works continually to improve on it. Id definitely recommend this dealership to everyone.
Google Review
- July 30, 2019
Max Wang is my sales person. He is the best. He helps me with my car buying and also helps me with servicing. He is quick to responding and deliver what he promises. He is honest and trust worthy. I feel very comfortable when I deal with him.
DealerRater Review
- July 28, 2019
I arrived to this dealership after I had experienced a complete incompetence and horrible customer service at Mercedes of Hanover. Once I arrived to Herb Chambers Mercedes of Boston in Somerville, I was blown away by their customer service, knowledge and treatment of their customers. From the valet...
DealerRater Review
- July 28, 2019
I have visited many different dealerships prior to coming to Mercedes Boston. I am not only happy with my car but my experience with Mercedes-Benz of Boston. I did not have to wait for long before being greeted. Ryan was not only great at assisting me with my purchase but also amazing in terms of...
Google Review
- July 28, 2019
horrible...PLACEthey make it look like a nice place BUT IT S NOT>>>dont be fooled by their LITTLE water bottles and apples at the counter...service issues do not get addressed as they should...under extended warranty...took them 77 days to fix engine problem...however; still having engine knocking...
Google Review
- July 27, 2019
Steve was Great! Highly Recommend!!!!!!
Google Review
- July 26, 2019
If youre seeking a pleasant, knowledgeable salesman that puts your interests first and provides exceptional service on a regular basis go see Chip McCarty. Hes been taking care of my family for well over a decade. Thanks again Chip!
Google Review
- July 26, 2019
Carlos and Fred were great!
Google Review
- July 22, 2019
Nice experience picking up my car with Fred and Steven
Google Review
- July 22, 2019
I recently just leased my first Mercedes-Benz. Kaitlyn and Fred made my experience absolutely phenomenal. They were both so informative and helpful. I am so impressed by the car itself but also by the amazing staff members I got to work with. This is my first Mercedes-Benz and definitely won't be my...
Google Review
- July 22, 2019
Not a good location.
Response from the owner Replied: I'm sorry to see this review. If there is anything I can do to make your experience better, please feel free to email me- JDavis@herbchambers.com. Thank you, Jeff Davis, General Manager
Google Review
- July 20, 2019
Google Review
- July 18, 2019
*****DO NOT SERVICE YOUR CAR HERE****I got the service A done on my 2016 Mercedes c300 on July 9, 2019 . I was not happy at all with the service they provided in regards to my vehicle. This service costs 299.99. They said they checked the car completely and topped off all fluids. The windshield...
Response from the owner Replied: Mr. Nieves,We are very sorry for you negative experience. We have some data that we would like to share with you. Additionally, we would like to find a way to make things right. Please call our General Manager, Jeff Davis at 617-666-4100. Thank you
Google Review
- July 17, 2019
Google Review
- July 16, 2019
This was an excellent dealership. Everyone was extremely friendly. JB was able to answer all my questions and help me find exactly what I was looking for. JB was very kind and knowledgeable.
Google Review
- July 16, 2019
This was an excellent dealership. Everyone was extremely friendly. JB was able to answer all my questions and help me find exactly what I was looking for. JB was very kind and knowledgeable.
Google Review
- July 15, 2019
Wonderful experience I have been with them for several years and I intend to remain a faithful customer
Google Review
- July 13, 2019
Google Review
- July 13, 2019
My husband bought a sedan from here for me, and its brilliant. We thank Jalal for all the information.
Google Review
- July 13, 2019
Google Review
- July 13, 2019
Super friendly and helpful, I was able to get my new car without any stress whatsoever. The staff was super attentive and made everything so easy for me especially since I was there getting over a cold and didnt feel so good. Richie made sure all my questions were answered and was very patient...
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Response from the owner Replied: Thank you for your review Dave. We are happy to know that you had a 5-star experience with our team. Best, Jeff Davis, General Manager
Google Review
- July 12, 2019
Google Review
- July 11, 2019
Worst car buying experience of my life.Leased a 2020 GLE 350 on 6/29. The experience getting to the lease was OK. As soon as I signed it went downhill.Right after signing, the sales rep said the car wasn't on site and would arrive for me by 7/3. Fine. I had some time off. Not a big deal.7/3...
Cars.com Review
- July 11, 2019
Worst car buying experience of my life. Leased a 2020 GLE 350 on 6/29. The experience getting to the lease was OK. As soon as I signed it went downhill. Right after signing, the sales rep said the car wasn't on site and would arrive for me by 7/3. Fine. I had some time off. Not a big...