DealerRater Review
- September 27, 2023
This dealer always take good care of my vehicle. Michael is my advisor, he always make sure that all concerns are being addressed. I would recommend this particular dealer to anyone looking for a good dealer.
DealerRater Review
- September 27, 2023
The service people are extremely professional and courteous yet friendly and quite helpful. Especially Michael Robinson, Jimmy and Schneider.
DealerRater Review
- September 25, 2023
It is always a pleasure to take my ForTwo Smart Car to Mercedes-Benz of Boston. The interactions are clear and informative. The service is comprehensive.
DealerRater Review
- September 24, 2023
Tabish Iqbal's expertise and help has proven particularly useful for the purchase of our new car
Google Review
- September 23, 2023
Mercedes-Benz of Boston is fantastic. Five-star experience all around. Our dealer Amel Memic was friendly, patient, and enjoyable. Amel is also a wonderful person all around. We enjoyed a seamless, straight-forward, honest sales experience for our new car purchase. We will definitely back for the...
Google Review
- September 23, 2023
Jimmy at service is the best!
DealerRater Review
- September 23, 2023
Great service team - very professional and knowledgeable. The work was done according to their estimated time frame and they were ready for me when I picked up the car. The EV courtesy car was awesome too.
DealerRater Review
- September 23, 2023
Excelente people, smooth and fast transaction. Love it. Will definitely bring family and friends there.
DealerRater Review
- September 23, 2023
Great service representative in Schneider ! Easy to get appointment online and quick service turnaround. Reasonable advice and no pressure on the recommendations
Google Review
- September 22, 2023
They took good care of my car they made sure to check everything great customer service. Thank you
Response from the owner Replied: So glad we delivered a 5 star experience, Boston!
Google Review
- September 22, 2023
It was my first experience from Mercedes benz in somerville. (Amel)was my sales guy and he was the best and most knowledgeable individual I have ever spoke with, he was so helpful and understanding on what i wanted. My dream came true when he found the vehicle i wanted, i am so grateful for (amel)...
Response from the owner Replied: Hey Goran, thank you for the positive review! We're glad to know that Amel was able to help make your dream come true at Mercedes-Benz of Boston. We appreciate the recommendation and look forward to assisting you in the future! Enjoy your new ride!
Google Review
- September 22, 2023
This is a short story so let's begin. I found the car online, then I contacted the dealership for information, I made an appointment for test drive, from the beginning... from the beginning everything was fun and smooth, no pressure. They helped me with the loan it was very simple and fast. Next...
Google Review
- September 22, 2023
Great experience buying a car from Tabish Iqbal. Dealing with Tabish was fantastic from A-Z. Highly knowledgeable, professional and thorough. A pleasure to do business with.
Response from the owner Replied: Hi Jamal! We're delighted to know that Tabish provided you with a great car-buying experience at Mercedes-Benz of Boston. We appreciate your kind words and look forward to serving you again in the future!
Cars.com Review
- September 22, 2023
Feel very confident that my car will be serviced correctly… it always this…they are knowledgeable and experienced in the work that they do… stress free .. and that’s very important to me.
Dealer Replied: Thank you for the 5-star rating! We're glad to know that our team at Mercedes-Benz of Boston has been able to provide you with stress-free and reliable service. We'll see you next time! Have a great ride!
DealerRater Review
- September 22, 2023
Excellent service so happy I went there I thought I wanted to go to Westwood but I’m glad I went to Somerville
Google Review
- September 21, 2023
I had an excellent experience working with Ryan during my car purchase. He skillfully navigated numerous changes, ensuring a smooth transaction throughout. His professionalism and dedication are commendable, making the process hassle-free. I highly recommend Ryan for your car-buying needs!
Response from the owner Replied: Hey Dilreet, thank you for the positive review! We're glad to know that Ryan provided you with an excellent car-buying experience at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to assisting you in the future! Enjoy your new ride!
DealerRater Review
- September 21, 2023
Schneider is the best! Very attentive, made my visit productive by providing transportation so I could go to my office rather than wait. Everyone at the dealership was kind & helpful!
Google Review
- September 20, 2023
Jhonathan was beyond helpful even after purchase. He made sure to get me the deal we were looking for. Very professional and very straight forward which made me not waste my time. He explained everything very thoroughly and even went the extra mile for us. Great service and assistance overall.
Response from the owner Replied: Barbara, it's great to know that Jonathan was able to provide you with such a positive experience at Mercedes-Benz of Boston. We always aim for efficiency and professionalism in our service. Enjoy your new car! - Mercedes-Benz of Boston
Google Review
- September 20, 2023
Carlos was great, it was a pleasure working with him, we highly recommend him.
Response from the owner Replied: Mosis, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
Google Review
- September 20, 2023
Bought my second Mercedes-Benz here today. My sales person Ron Escobar was great, made my transaction quick and easy. Also thank you to AJ sales manager.
Response from the owner Replied: Hey Redion, thank you for the positive review! We're delighted to know that Ron and AJ made your purchase a smooth one at Mercedes-Benz of Boston. We'll see you next time! Enjoy your new ride!
Google Review
- September 20, 2023
Wanted to say thank you to Matt at Mercedes of Boston for his excellent customer service and the amazing support he gave me. I was extremely impressed with his service and will continue to have my car serviced with him. Thank you againMichael swift
Response from the owner Replied: Hey Michael, thank you for the positive review! We're delighted to know that Matt provided you with excellent service at Mercedes-Benz of Boston. We look forward to continuing our relationship in the future! Safe travels!
Google Review
- September 20, 2023
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Boston Team!
Google Review
- September 20, 2023
Tabish was straight forward, personable, and made the buying experience great.
Response from the owner Replied: Eli, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
Google Review
- September 20, 2023
Response from the owner Replied: Annie, thank you for leaving us your positive feedback. - The Mercedes-Benz of Boston Team
DealerRater Review
- September 20, 2023
I have taken my G-wagen for 8 years now and have been very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss recommendations for future upgrades.
DealerRater Review
- September 20, 2023
He has a good customer service, he explained very well everything, he is amazing guy!!
DealerRater Review
- September 20, 2023
Schneider Limose, my service advisor, consistently goes above and beyond. I had major recall work done on my C300 that I anticipated would take 1 month to be fully repaired. Schneider was able to ensure it was done within 3 days and I got the car back detailed/ washed and looking brand new. The cars...
Google Review
- September 19, 2023
Service is top notch
Response from the owner Replied: Thanks for visiting Mercedes-Benz of Boston, Mark! We appreciate your positive feedback and hope to see you again next time!
Google Review
- September 19, 2023
I worked with Kashif at Mercedes-Benz of Boston and had a wonderful buying experience. This is the second car I have purchased from him as he has a very professional approach to aligning buyers with the right vehicle. It's certainly worth stopping by!
Response from the owner Replied: Hi Doc! We're so glad to know that Kashif was able to assist you in finding the right vehicle for your needs at Mercedes-Benz of Boston. We appreciate your loyalty and look forward to serving you again!
Google Review
- September 19, 2023
I'm going to share my experience going to service here in Somerville. The first time that I went was just for an oil change and my car didn't have have anything else wrong. When I went in, the service staff typically ask you what you are there for, then they bring you inside to the waiting room but...
Google Review
- September 18, 2023
Didn’t clean the car
Response from the owner Replied: Sushant, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Boston!
Google Review
- September 18, 2023
Response from the owner Replied: We appreciate your positive feedback, Ernest. Thank you for your support of Mercedes-Benz of Boston!
Google Review
- September 18, 2023
Response from the owner Replied: Jacky, there’s nothing better than a great review. Thank you! - The Mercedes-Benz of Boston Team
DealerRater Review
- September 18, 2023
I got in a minor but scary accident and needed my tire and rim fixed asap! I always use Matt Murphy when I need any service done I called and he got me in the very next day. The mechanic who is also Matt was very nice and empathetic to my situation they made sure to test drive it to see if there was...
Google Review
- September 17, 2023
Mike is one of the best sales executives at Mercedes Benz. If you ever need any work done he’s the man to go too. Customer service is phenomenal!!
Response from the owner Replied: David, we're delighted to know that Mike provided you with top-notch service at Mercedes-Benz of Boston. Thanks for the great review and your recommendation! - Mercedes-Benz of Boston
Google Review
- September 16, 2023
Matt was so nice and helpful I had a great experience getting my car serviced he took care of everything and got it done quickly! He also has cool hair!
Response from the owner Replied: Becca, we're glad to know that Matt Murphy and our team at Mercedes-Benz of Boston were able to help you out during a stressful time. It's great knowing they went above and beyond for your car needs! Thanks for sharing this positive experience with us.
Google Review
- September 16, 2023
Nice service and very friendly crews. I love this place
Response from the owner Replied: Sengjin, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Boston!
DealerRater Review
- September 16, 2023
Ritchie was full of energy ; a great listener ;I was paired well w/ my car.
DealerRater Review
- September 16, 2023
Welcoming and attentive service staff. They fit me in when I had a car headlight issue even when I did not have a previous appointment
Google Review
- September 16, 2023
It was my first experience with Mercedes Benz of Boston, I was very impressed with the depth of knowledge about my vehicle in their system. The service department is exceptionally clean and the staff handled my situation with professionalism. Jimmy M. my service representative was professional and...
Response from the owner Replied: We're delighted to know that your first experience with us at Mercedes-Benz of Boston was impressive! It's great to see our team, especially Jimmy M., provide you with the professional and informative service we strive for. We appreciate your kind words and look forward to assisting you in the future! - Mercedes-Benz of Boston
Google Review
- September 15, 2023
Outstanding service, as always!
Response from the owner Replied: Hi Brian! Thank you for your kind words and glowing review at Mercedes-Benz of Boston! We appreciate your business!
Google Review
- September 15, 2023
Always a great experience and I appreciated the extra time Michael took with me. The best!
Response from the owner Replied: Thank you, Heather! We're glad Michael and the team provided such great care and we look forward to seeing you again! - Mercedes-Benz of Boston
Google Review
- September 15, 2023
As usual, excellent service!
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Boston, and for your business. We are grateful to have you as a customer!
DealerRater Review
- September 15, 2023
I purchased my 2014 C300 new from Mercedes-Benz of Boston. Although I live in Metro West, my Mercedes has "always" been serviced at the Somerville location. Why you may ask, it's because of people like Michael Robinson and Patrick Titshaw the Service Representatives. They are prompt when I...
DealerRater Review
- September 15, 2023
Mike was very helpful and knowledgeable made a hard and uncomfortable experience, very calming and comfortable also was able to give information and insight to help me make a better decision!
DealerRater Review
- September 15, 2023
Eric made the purchase of my vehicle smooth and enjoyable.would definitely recommend both Mercedes-Benz of Boston as well as Eric to any one who is interested in purchasing a Mercedes-Benz , Eric was most knowledgeable in all aspects of the motor vehicle.
Google Review
- September 14, 2023
Hello just want to share my recent experience over at Mercedes of Boston. I took delivery of my 2022 Benz from my new friend and Sales Consultant Manny Rodriguez. I have to say he made spending $125k a lot easier as I had to work and save for a very long time. I had been to several other Mercedes...
Response from the owner Replied: David, it's great to know that Jimmy and the team at Mercedes-Benz of Boston were able to turn your day around! We're glad you enjoyed our service department (and pastries!). Thanks for sharing this positive feedback.
Google Review
- September 14, 2023
The only reason this review is 2 stars instead of 1 is because of how great of a GM Jeff Davis is. However, that does not take away from the fact that I had the worst buying experience of my life here. It seems like nobody actually knows anything about cars there because it took them weeks to figure...
Response from the owner Replied: Julian, thank you for taking the time to update your review. I appreciate your comments, as well as your understanding, and look forward to earning your future business. Thanks again, Jeff Davis - General Manager
Google Review
- September 14, 2023
Great people
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Boston with your business, Paul! - Mercedes-Benz of Boston
Google Review
- September 14, 2023
Great service and Jimmy keeps you updated as the service is going on.
Response from the owner Replied: We're happy to hear Jimmy provided you with excellent communication, Scott! Thank you for trusting Mercedes-Benz of Boston with your vehicle - we hope you won't hesitate to reach out if we can be of service again in the future!
Google Review
- September 14, 2023
I was very impressed with both the dealership and my salesperson Chip McCarty! Thank you for your personable service.
Response from the owner Replied: Karen, we're so glad to know you had a positive experience with Chip and our team at Mercedes-Benz of Boston. Thanks for your kind words!
DealerRater Review
- September 13, 2023
Schneider was very professional. Great attitude and extremely efficient. Follow up was very proactive Thank you
Google Review
- September 12, 2023
I would like to thank Ryan for his professionalism, and great work ethic. Working with Ryan on acquiring my first vehicle was one of the best experiences I’ve had buying cars ever. I am a very satisfied customer!!!!
Response from the owner Replied: Hey Ronaldo, thank you for the positive review! We're happy to know that Ryan provided you with a memorable car-buying experience at Mercedes-Benz of Boston. We appreciate your support and see you again! Enjoy your new ride!
Google Review
- September 12, 2023
Great service as usual! Matthew was very communicative
Response from the owner Replied: Dillon, thank you for the positive feedback about your recent visit to Mercedes-Benz of Boston! Matthew & the team look forward to seeing you next time!
DealerRater Review
- September 12, 2023
It was a pleasure to work with Ronald Escobar..There wasn't any pressure to purchase a vehicle that wasn't what I really wanted.
Google Review
- September 11, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!
Google Review
- September 11, 2023
The sales and service department are top notch. Want to give a special shout out to Stephen L. and Patrick T for always making my visit a pleasant one.
Response from the owner Replied: Phou, it's great to know that Stephen and Patrick always take such great care of you here at Mercedes-Benz of Boston. We appreciate the shout-out and look forward to seeing you next time!
Google Review
- September 11, 2023
Kashif Sheikh was an amazing Sales and Leasing Consultant at Mercedes Benz of Boston. His great customer service, timely communication, and knowledge of Mercedes were wonderful. Kashif was able to locate & deliver the exact truck wanted for my family’s needs.
Response from the owner Replied: Hey Rene, it's fantastic to know that Kashif provided you with an excellent experience and could find the perfect truck for your family at Mercedes-Benz of Boston. Thank you for choosing us! Have a great ride!
DealerRater Review
- September 11, 2023
The service at Mercedes Benz of Boston is competent, reliable, and friendly. Thanks for everything.
DealerRater Review
- September 11, 2023
This has been the best experience in a dealership we have ever had. Excellent attention to detail, very good listening, in summary five stars experience from the start to driving away in our new car. Thank you Tabish Iqbal for helping us find a great car!
DealerRater Review
- September 11, 2023
Excellent customer service. Always very helpful and accommodating. Responsive and courteous. I would recommend to anyone
Google Review
- September 10, 2023
Horrible Experience. Do not use them. I had a signed purchase and sales agreement on a car that they then took back and sold to someone else because they were financing. The staff is unprofessional all the way up through there sales and finance managers. When asked questions they did not have the...
Response from the owner Replied: Thank you for the feedback, Tyler. We sincerely apologize for your experience, as well as any frustration or disappointment it may have caused for you, and will make sure we review the situation with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com
Google Review
- September 09, 2023
Response from the owner Replied: Hey Neil, thank you for the positive review! We're happy to hear that and our team always aims to provide top-notch service experience. We'll see you next time! Safe travels!- The Mercedes-Benz of Boston Team
Google Review
- September 09, 2023
Response from the owner Replied: Hi Shi, We're delighted to know that Jimmy and our team at Mercedes-Benz of Boston were able to provide you with a timely and satisfactory service. Thanks for the positive feedback!
Google Review
- September 09, 2023
very accommodating, excellent service, I was treated as a valued customer on my first visit.
Response from the owner Replied: Hey Janet, thank you for sharing your excellent service experience with our team at Mercedes-Benz of Boston! We'll see you next time! Have a great ride!
DealerRater Review
- September 09, 2023
Took care of me on short notice. As an out of town person they made sure I could safely drive home and advised me on what to get my hometown dealer to check. Service advisor super!
Google Review
- September 08, 2023
Response from the owner Replied: We’re lucky to have you as a customer, Barbara. Thank you for supporting Mercedes-Benz of Boston!
Google Review
- September 08, 2023
Great service m great customer care
Response from the owner Replied: Thank you for the fantastic feedback, Cynthia! We hope that our Mercedes-Benz of Boston team can be of service to you again in the future!
Google Review
- September 08, 2023
Best dealer and service in all of Boston! Schneider was so well spoken, honest and precise! I will definitely do business there again! Plus the loaner car they gave me was beautiful and clean… makes me excited to go back!
Response from the owner Replied: Hi Anne, We're delighted to know that Schneider and our team at Mercedes-Benz of Boston provided you with an excellent experience. We look forward to seeing you again when it's time for your next visit!
DealerRater Review
- September 08, 2023
I really glad to buy my car from this dealer because Kashif helped me to go through the transaction so smoothly. For instance he explained to me about the car and how to register for the car.
DealerRater Review
- September 08, 2023
Easy to make appts., very knowledgeable and helpful staff, delivery service first rate - worth the pricey costs!
Google Review
- September 08, 2023
I arrived at M.B Boston on 09/06/23 with no appointment. There was a nail in one of my tires and was not holding air. The shop was busy and I expected to be told they couldn’t provide a timely outcome. This was not what happened, instead, the staff could not have been more helpful! Not only was I...
Response from the owner Replied: Hey Melissa, we're glad to know that our team at Mercedes-Benz of Boston were able to provide you with a positive service experience. Thanks for choosing and sharing your feedback with us! We'll see you next time. Safe travels!
Cars.com Review
- September 07, 2023
The service was extended and beyond the service advisor was knowledge I will give him ten stars Jimmy was very nice and kind and I will go to him every time thank you.
Dealer Replied: Hey Jamal, we're glad to know that Jimmy provided you with a top-notch service experience at Mercedes-Benz of Boston. We appreciate your kind words and look forward to assisting you in the future! Safe travels!
DealerRater Review
- September 07, 2023
This is the best dealership around. I traveled from Rhode Island just to go here.
Google Review
- September 06, 2023
Everything about our experience was great from start to driving away in our new car
Response from the owner Replied: Thank you for choosing and sharing your great car-buying experience with our team at Mercedes-Benz of Boston! We'll see you next time! Have a great ride!
Google Review
- September 06, 2023
Albert is the coolest person ever. He has the most amazing personality to make me feel welcome and help me making the right decision for my car.
Response from the owner Replied: Romuald, it's great to know that Albert provided such a welcoming experience at Mercedes-Benz of Boston. We're glad he could assist you in making the right decision for your car!
DealerRater Review
- September 06, 2023
A wonderful experience from start to driving away in my new car! Thank you to Sim and MB Boston
Google Review
- September 06, 2023
Amazing service!
Response from the owner Replied: We look forward to serving you next time, Aisha. Thanks! - Mercedes-Benz of Boston
Google Review
- September 05, 2023
I’ve been working with Stephen Leung for about 5 years now and consider him a friend. He always goes above and beyond to get the right vans for our company at the right time. Look forward to doing more business in the future! Thanks!
Response from the owner Replied: Hey Charles, it's great to know that Stephen has been able to assist you so well over the years at Mercedes-Benz of Boston. We appreciate your loyalty and look forward to continuing our business relationship with you in the future!
Google Review
- September 05, 2023
Last week my wife and I purchased a new Mercedes GL300 AMG. We had the pleasure of working with Max who went above and beyond to help us navigate through the difficult process of finding the perfect vehicle for her. From the time we walked through the doors, Max was professional, attentive, and...
Response from the owner Replied: Anthony, we're delighted to know that Max provided you with such a memorable experience at Mercedes-Benz of Boston. It's great to see how much you appreciated his dedication and knowledge during your car-buying process. Enjoy the new GLC 300 AMG! - Mercedes-Benz of Boston
DealerRater Review
- September 05, 2023
I was very pleased with the service I received at this dealership. My salesperson Eric went above and beyond to find the perfect car for me based on my needs. He was very knowledgeable about all the multiple options/packages. Once the car was delivered he took extra time to walk me through all the...
Google Review
- September 04, 2023
This was my second time working with Eric. He was great. I was renewing my lease and he remembered me from my last lease. I felt well cared for. Just like the car the service was first class. 👍🏽👍🏽
Response from the owner Replied: Hi Daniel, It's fantastic to know that Eric and our team at Mercedes-Benz of Boston made your lease renewal a smooth process. We appreciate you coming back for the second time! Enjoy driving in style with your leased car.
Google Review
- September 03, 2023
If youre seeking a pleasant, knowledgeable salesman that puts your interests first and provides exceptional service on a regular basis go see Chip McCarty. Hes been taking care of my family for well over a decade. Thanks again Chip!
Response from the owner Replied: It's our pleasure to assist you with your automotive concerns! We hope that you continue to enjoy your vehicle and look forward to assisting you again next time! Thank you for rating Michael and Mercedes-Benz of Boston five stars!
Google Review
- September 03, 2023
Great care delivered with care on time
Response from the owner Replied: Thank you for the review, Lewis! Our Mercedes-Benz of Boston team appreciates your business and hopes to see you again in the future!
Google Review
- September 01, 2023
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Boston made our day. Thank you, Souzan!
Google Review
- September 01, 2023
Michael in service department is Is knowledgeable and professional. He knows his stuff.Good experience always.
Response from the owner Replied: Hi Anthony, We're glad to know Michael from our service department at Mercedes-Benz of Boston was able to provide you with a consistently good experience. Thanks for your positive feedback! Drive safely!
Google Review
- August 31, 2023
I will buy a car from Max again
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!
Google Review
- August 31, 2023
My boyfriend and I bought a C-Class and had an amazing experience. We are loving our new car. Andy was our sales consultant who guided us throughout the whole process and we could not be happier with our purchase at Mercedes Benz of Boston. We highly recommend that anyone looking for a Mercedes to...
Response from the owner Replied: Hey Jennifer, thank you for the positive review! We're delighted to know you had an amazing purchase experience with Andy at Mercedes-Benz of Boston. We appreciate your recommendation and see you again! Enjoy your new ride!
Google Review
- August 31, 2023
I’ve been customer at this dealership for years, either getting a car or service. Jhonathan has always given me an outstanding service, I can’t live without this man, either it’s a question or concern, he is always ready to help and goes an extra mile. He has helped me every step of the way and...
Response from the owner Replied: Tatyana, it's wonderful to know that Jhonathan has consistently provided you with outstanding service at Mercedes-Benz of Boston. We appreciate your loyalty and are here for any future needs or questions! - Mercedes-Benz of Boston
Google Review
- August 31, 2023
I Bought my first Mercedes-Benz form MB Boston. Ron Escobar was great. 5 stars service. thank you!
Response from the owner Replied: Hey Bai, thank you for the positive review! We're happy to know that Ron and Paolo were able to assist you in purchasing your second car from Mercedes-Benz of Boston. We'll see you next time! Safe travels!
Google Review
- August 31, 2023
Have been a customer here for a few years now, always satisfied with the service I receive especially from Jhonathan in sales who never fails to answer any questions I have as I continue to enjoy my car thanks MB OF BOSTON!
Response from the owner Replied: Chad, we're so glad to know that you've been enjoying your experience with us at Mercedes-Benz of Boston. It's great to see Jhonathan has been able to assist you well! Thanks for sticking with us over the years.
Google Review
- August 31, 2023
Great experience working with andy espinosa really helpful when it came to car shopping appreciate your help and everyone involved.
Response from the owner Replied: Cristian, we're glad to know Andy and our team at Mercedes-Benz of Boston were able to assist you in your car shopping journey. Thanks for the positive feedback!
Google Review
- August 31, 2023
Thank you Schneider for the exceptional service !
Response from the owner Replied: Karen, thank you for taking the time to review Mercedes-Benz of Boston. We're happy to have you as a customer.
Google Review
- August 31, 2023
I would give the experience 10 stars !Every person I interacted with at Mercedes-Benz of Boston was helpful, friendly, and made this an enjoyable experience. Scarlen assisted me virtually when I was searching online for cars, and kept in contact with me with updates.When I went in person to test...
Response from the owner Replied: Edward, it sounds like you had a fantastic experience with our team at Mercedes-Benz of Boston! We're glad to know that Scarlen, Andy and Paolo were able to assist you throughout your car buying journey. Enjoy the ride in your new vehicle!
Google Review
- August 31, 2023
Buying a car over emails seems so unrealistic, but we did it! With the help from Max and Dana, we were able to have our car ready the vey next day after we landed in Boston. Super jobs done Max!
Response from the owner Replied: Hi Ling! We're delighted to know that Max and Dana were able to assist you in your online car purchase at Mercedes-Benz of Boston. It's great that everything was ready for your arrival! Safe travels with your vehicle!
Google Review
- August 31, 2023
I had one of the smoothest experience while shopping the car. Ronald (sales) and Palao (business management) went above & beyond to cater my needs. If anyone is looking to buy a car at this dealership they would be in great hands!
Response from the owner Replied: Hey Preetham, thank you for the positive review! We're glad to know that Ronald and Palao made your car shopping experience a smooth one at Mercedes-Benz of Boston. We appreciate the recommendation and see you next time! Enjoy your new ride!
Google Review
- August 31, 2023
I recently bought a GLE from Max. The service he provided is excellent. He gave me some water and snacks. I do not know much about the car and I only heard about the suv. Max introduced the car, and told me both car's advantages and disadvantages. I really appreciate this because I will have better...
Response from the owner Replied: Hi Yukun! We're so glad to know that Max was able to provide you with excellent service and help you understand your Mercedes-Benz GLE better. We hope you enjoy driving it as much as we enjoyed serving you at Mercedes-Benz of Boston!
Google Review
- August 31, 2023
If you're going to buy a Benz make sure you buy it at a Mercedes-Benz dealership (specifically Mercedes-Benz of Boston). These guys are the pros and they take care of you to make sure it's a special car buying experience. I was originally going to purchase my GLC online due to the ease of being...
Response from the owner Replied: Hi Ray, We're delighted to know that Steve and our team at Mercedes-Benz of Boston made your car-buying experience a pleasant one. We appreciate the trust you've placed in us for your Mercedes-Benz GLC purchase! We look forward to serving you again in the future.
DealerRater Review
- August 31, 2023
I had one of the smoothest experience while shopping the car. Ronald and Palao went above & beyond to cater my needs.
DealerRater Review
- August 31, 2023
The crew at Mercedes Benz of Boston is truly the best! I never have to worry about anything there.
DealerRater Review
- August 31, 2023
Rob is a amazing person to make my buying experience no stress and a pleasure to do business with highly recommend this deskership TK.
Google Review
- August 31, 2023
Michael gave me and my mother excellent customer service. Prompt and clear communication.
Response from the owner Replied: Hey Scoot, thank you for sharing your prompt service experience with Michael at Mercedes-Benz of Boston! We'll see you next time! Have a great ride!
Google Review
- August 31, 2023
Chip and his team were excellent. Easy to deal with, knowledgeable, and my wife drove out with car the same day!
Response from the owner Replied: Hi Chris, It's great to know that Chip and the team at Mercedes-Benz of Boston provided you with an excellent experience. We hope your wife is enjoying her car! Have a great day!
Google Review
- August 31, 2023
Outstanding service as always. From pulling up through departure the full team delivers.
Response from the owner Replied: Hi John, We're delighted to know our team at Mercedes-Benz of Boston exceeded your expectations! We pride ourselves on delivering top-notch customer service. Thanks for the stellar review! Hope to serve you again soon.
Google Review
- August 31, 2023
Three issue that made me give this rating:1- I left a message on Wed to discuss what needs to be done to the car for the Friday appointment but did not get a response.2- The headlights needed alignment however, the technician said they are fine. However clearly they are not. So I left the deanship...
Response from the owner Replied: Hi Tarik, It's great to know that Albert and Michael were able to provide you with such a positive experience at Mercedes-Benz of Boston. We appreciate your recommendation! We'll see you next time!
Google Review
- August 31, 2023
Had a nice experience at the service dept. everyone was helpful and nice.
Response from the owner Replied: Cara, thank you so much for visiting us here at Mercedes-Benz of Boston! We hope we have the opportunity to serve you again in the future!
Google Review
- August 30, 2023
I strongly recommend the sales team here, especially Bertrand Plique. He is very patient, and knowledgeable about all models, and give us good recommendations. At time of picking up our car, Fred gave me a 2 hr orientation class which is very impressive too. Fred went on a 5 courses for me to master...
Response from the owner Replied: Jenny, we're so glad to know that Schneider and our team at Mercedes-Benz of Boston were able to provide you with excellent service! We strive for customer satisfaction and it's wonderful knowing your car is back in good condition. Thanks for the feedback!
DealerRater Review
- August 30, 2023
Great service, stellar staff! I am always treated as a valued customer and issues are quickLy addressed and resolved.
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Boston, Omar!
Google Review
- August 29, 2023
Albert in the service department along with the entire department were fantastic and very attentive to all questions and needs during our service
Response from the owner Replied: Hey Margo, thank you for the positive review! We're delighted to know that Albert and our team at Mercedes-Benz of Boston were able to assist you effectively. We'll see you next time! Safe travels!
Google Review
- August 29, 2023
Great job great Great serviceVery nice people.I definitely highly recommend.
Response from the owner Replied: Hey Haim, we appreciate your kind recommendation and shoutout to our team at Mercedes-Benz of Boston! We hope to serve you again in the future. Safe travels!
Google Review
- August 29, 2023
Over many years, each and every transaction has been highly professional, cordial and appreciated. Michael Robinson has been my go-to advisor for three cars now and he has been excellent at helping me with all of my service needs. Thanks to Michael and the mechanics and staff at MoB.
Response from the owner Replied: Sean, we're so glad to know that Michael and our team at Mercedes-Benz of Boston have consistently provided you with top-notch service. Thank you for your loyalty over the years!
Edmunds.com - Sales Review
- August 29, 2023
Salesman Richie was amazing. He was knowledgeable, attentive and responded to all our questions in a very timely manner. He went above and beyond to ensure that we found the perfect car for my needs.
Replied: Hi Rob, It's great to know that Richie provided such a fantastic experience at Mercedes-Benz of Boston. We're glad he could help you find the perfect car! Thanks for sharing your feedback with us. Hope to serve you again soon.
Google Review
- August 29, 2023
Great Customer Service Provided at this Location. Worked with Richie & Carlos and they were great! Im very happy with my purchase. Thank you Mercedes!
Response from the owner Replied: Hey Sherylin, thank you for the positive review! We're happy to know Richie and Carlos provided a great purchase experience during your visit to Mercedes-Benz of Boston. We'll see you next time! Enjoy your new purchase!
Google Review
- August 29, 2023
He took care of everything I needed.
Response from the owner Replied: Thank you for the wonderful five-star review, Daniel! We look forward to assisting you again at Mercedes-Benz of Boston!
DealerRater Review
- August 29, 2023
Outstanding. This is first time I’ve gone to Herb Chambers Mercedes of Boston. I’ve purchased from two other Mercedes dealerships. Mercedes of Boston exceeds expectations and is by far the BEST of the three. Thanks Mercedes of Boston!
DealerRater Review
- August 29, 2023
Excellent service. Pleasant staff. Highly recommend them. Problem solved without a delay. Will definitely go back!
Google Review
- August 29, 2023
Amazing service. Good communication for updates. My new "home" dealership.
Response from the owner Replied: Thank you for giving our Mercedes-Benz of Boston team the opportunity to earn your business, Courtney! We look forward to seeing you again next time!
Google Review
- August 29, 2023
From the moment I walked into Mercedes Boston and Chris Spearin helped me find the check-in reception, I had an outstanding experience. I hadn’t planned to buy a car at this time, but every moment with Chris made it so smooth and easy that purchasing this car was inevitable.
Response from the owner Replied: Hi Elaine, we're delighted to know that Chris and our team at Mercedes-Benz of Boston made your car buying experience smooth and easy. Thanks for choosing us! We'll see you next time!
Google Review
- August 28, 2023
I can’t say enough good things about Mercedes Benz of Boston. Jimmy in service was extremely helpful and took great care of me. I highly recommend the team here
Response from the owner Replied: Hey Rei, thank you for the positive review! We're glad to know that Jimmy and our team at Mercedes-Benz of Boston were able to provide you with a positive service experience. We appreciate your recommendation and see you again! Safe travels!
Google Review
- August 28, 2023
Great person to speak with, always willing to help
Response from the owner Replied: Thank you for trusting the Mercedes-Benz of Boston team with your business, Steeve!
Google Review
- August 28, 2023
Drove an hour for a vehicle they did not even have the title to. After I was still willing to wait for the vehicles title and spent an hour doing paperwork and coming to an agreement they advised me that when the title comes in they were going to call 20 people at the same time (or however many are...
Response from the owner Replied: Hello Greg, thank you for your voicemail. I returned your call but your vm was full. There is no dysfunction here with regard to your experience. We have several clients that are interested in this particular van. Once it is available for sale, you or any other client are welcome to purchase it. We do not show preferential treatment for one client over another. We try our best to treat all of our clients fairly.
Google Review
- August 27, 2023
Every things was good and excellent along with lovely colleagues and persons.
Response from the owner Replied: Hi Vahid! Thank you for leaving us this five-star review and kind words about Matthew and our team at Mercedes-Benz of Boston. We appreciate it! Hope to serve you again soon.
Google Review
- August 27, 2023
The service was good even though I went in for a routinely check up which came out to be 1000 at the end I did feel welcomed.
Response from the owner Replied: Hey Diaz, thank you for the positive review! We're glad to know you felt welcomed at Mercedes-Benz of Boston. We always aim for top-notch service and appreciate your feedback! Safe travels!
Google Review
- August 26, 2023
It was excellent service
Response from the owner Replied: Nasser, thank you for your review. We really appreciate it! - The Mercedes-Benz of Boston Team
DealerRater Review
- August 26, 2023
Tabish Iqbal was the best salesman ever! He did everything in his powers to make sure our experience at MB herb chambers was nothing but exceptional.
DealerRater Review
- August 26, 2023
They did a great job with my car. Our experience was straightforward and clear with explanations.
DealerRater Review
- August 26, 2023
Excellent attention to customer needs salesman Chip very professional Patrick. Likewise professional and attentive to details
Google Review
- August 25, 2023
Response from the owner Replied: Hey James, we're glad to know Patrick and our team at Mercedes-Benz of Boston were able to provide you with an excellent service experience. Thank you for choosing us! Hope to see you on your next visit. Safe travels!
Google Review
- August 25, 2023
Great Experience with customer service and the service techs. Matt took care of me and process was seamless and easy. Loved driving the loaner while they had my car for two weeks.
Response from the owner Replied: Hey Connor, we're glad to know Matt and our team at Mercedes-Benz of Boston made your service experience a breeze. We hope you enjoyed the loaner car! Thank you for sharing this positive feedback with us! We'll see you next time. Safe travels!
DealerRater Review
- August 25, 2023
Came in to get the car repaired, Albert was attentive, highly responsive and always ready with an update. They supplied me with a loaner for a few days while it was being repaired and it was the same model a decade and a few years newer, giving me the chance to see what I missing out on ;)....
DealerRater Review
- August 25, 2023
Patrick Titshaw went above the usual high service standard to push my emergency tire change through a crowded repair line. Could not be more pleased.
DealerRater Review
- August 25, 2023
I recently bought a 2024 gle53 from Robert Tinkhan and it was a great experience. Robert is very professional and responsive which makes the whole buying process very smooth. Great experience.
Google Review
- August 24, 2023
Service has been superb! Communication and customer service is top tier and fantastic.
Response from the owner Replied: Thank you for the excellent feedback, Julie! Our Mercedes-Benz of Boston team looks forward to serving you again in the future!
Cars.com Review
- August 24, 2023
Service is a significant part of a dealership - right - after u buy - sales is done. For ex, my gas flap wouldn’t open when I needed to get gas. I called MB. I explained I needed to get on a flight in a couple hours couldn’t drive it over there. They sent someone to me to get the car. Text me...
Dealer Replied: Hey Laureen, it's great to know that Shneider and our team at Mercedes-Benz of Boston could provide you with an efficient and professional service experience. Thank you for choosing us! We'll see you next time. Safe travels!
Google Review
- August 24, 2023
Response from the owner Replied: Hi Natalie. Thank you for the fantastic review of Mercedes-Benz of Boston!
DealerRater Review
- August 24, 2023
Great customer service We were treated with a lot of respect Very helpful Jimmy was great
Google Review
- August 24, 2023
Mr. Johnathan was personable, easy to talk with and readily available. THANK YOU FOR BEING YOU!!!
Response from the owner Replied: Hey Sharon, thank you for sharing your great experience with Johnathan at Mercedes-Benz of Boston! We'll see you next time! Have a great ride!
Google Review
- August 23, 2023
I am an enclosed car hauler and we worked with Eric picking up this G63. He was very helpful & friendly. ALSO he considered our time being semi drivers and was very quick making sure we had what we needed so we could be on our way. A+++ service if I’m ever in the market I’ll be sure to come to him...
Response from the owner Replied: Aaron, it's great to know that Eric provided efficient and friendly service during your visit at Mercedes-Benz of Boston. We appreciate the high praise! Safe travels on all your future hauls.
Google Review
- August 23, 2023
My salesperson Stephen, he is really helpful on my whole purchase process, professional and respond all my questions immediately.
Response from the owner Replied: Zac, we're glad to know Stephen was able to assist you throughout your purchase at Mercedes-Benz of Boston. We appreciate the positive feedback and hope you enjoy your new vehicle!
DealerRater Review
- August 23, 2023
Michael went above and beyond to solve my problem. I would highly recommend him for your service needs.
DealerRater Review
- August 23, 2023
Carlos was excellent and friendly able to close my purchase smoothly on my GLC300W4, Thankyou Carlos for all that you did.
Google Review
- August 23, 2023
My client success agent Amel, was awesome. I call him that cause he was never pushy in a car salesman way. The AMG model I got is nearly impossible to find as many people have posted online they had to order it and are waiting until fall/winter. The features and color combo I wanted was delivered by...
Response from the owner Replied: Hey Shia, we're delighted to know that Amel was able to assist you in finding the perfect Mercedes-Benz AMG model at Mercedes-Benz of Boston. It's great that he took the time to explain all its features and we appreciate your recommendation! Enjoy your new ride!
Google Review
- August 22, 2023
My mother and I had the pleasure of working with Ronald Escobar during the purchase of her new vehicle and I can honestly say that we had a great experience! From the minute we walked through the doors, we felt welcomed and knew that we'd get the best service. Ronald knew that it was my mother's...
Response from the owner Replied: Anne, we're delighted to know that Ronald and our team at Mercedes-Benz of Boston were able to provide you with a top-tier car buying experience. We appreciate your recommendation! Enjoy the new vehicle.
Google Review
- August 21, 2023
Provided warranty work and some additional unscheduled maintenance in half the projected time. Great work and I was impressed with the attention
Response from the owner Replied: Karen, we're glad to know that our team at Mercedes-Benz of Boston was able to exceed your expectations with the maintenance work. Thanks for sharing this positive feedback! - Mercedes-Benz of Boston
Google Review
- August 21, 2023
Ashmael Brun and AJ were extremely helpful throughout the whole process. Great sales rep, they kept in touch and made sure I got the best deal possible
Response from the owner Replied: Hey Sophia, we're happy to hear that Ashmael, AJ, and Kashif were able to assist you in finding the best deal at Mercedes-Benz of Boston. We appreciate your feedback and see you again! Safe travels!
Google Review
- August 21, 2023
The customer service at the Mercedes-Benz of Boston is great!
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Boston, thank you very much!
Google Review
- August 21, 2023
My experiences at this dealership have been great. Ronald E. in sales was thoughtful, efficient and so nice! He worked hard to make sure what I needed was taken care of. I also worked with Matt Murphy in service, and he was professional and helpful in keeping me updated.
Response from the owner Replied: Hey Elena, thank you for the positive review! We're happy to hear that Ronald and Matt provided you with such a positive experience at Mercedes-Benz of Boston. We appreciate your feedback and see you again! Enjoy your new ride!
Google Review
- August 21, 2023
Gill was a pleasure to work with. He provided exactly the service I needed and recommend working with him. Top tier service!
Response from the owner Replied: Jeremy, we're delighted to know that Gill provided top-tier service during your visit at Mercedes-Benz of Boston. We appreciate the recommendation and hope to see you again in the future!
Google Review
- August 21, 2023
Very good service
Response from the owner Replied: We are grateful for your positive feedback about Mercedes-Benz of Boston. Thanks so much, Gary!
Google Review
- August 21, 2023
Response from the owner Replied: Harold, thank you for reviewing Mercedes-Benz of Boston!
Google Review
- August 20, 2023
I had an awesome experience at MB of Boston. Richie Bautista was super helpful. He is friendly, knowledgeable, and low key, which is my kind of salesperson! I am super happy with my purchase and highly recommend Richie and MB of Boston.
Response from the owner Replied: Hey Shen, we're happy to know you had an awesome purchase experience with Richie and our team at Mercedes-Benz of Boston! We appreciate your recommendation and look forward to serving you again in the future! Have a great ride!
Cars.com Review
- August 19, 2023
First time buyer and we picked a great dealership. Tabish made our experience exceptional. Not only was he pleasant but informative and not pushy or arrogant. No charades necessary. Thank you to all for a seamless buying experience.
Dealer Replied: G., it's fantastic to know that Tabish and our team at Mercedes-Benz of Boston provided you with an exceptional first-time buying experience. We're here for any future needs, so don't hesitate to reach out!
Google Review
- August 19, 2023
Very nice people very friendly
Response from the owner Replied: Celia, thank you so much for the wonderful feedback about our Mercedes-Benz of Boston team!
Google Review
- August 19, 2023
This was my first Mercedes purchase and I was very impressed with the professionalism of both my salesman, David Nhan and the entire staff. The dealership was attentive to our needs and at no time did I feel pressured into making a decision. Even Financing was low key. Would highly recommend.
Response from the owner Replied: Hey Steve, thank you for the positive review! We're delighted to hear that Jimmy exceeded your expectations with his service at Mercedes-Benz of Boston. We appreciate the kind words and look forward to serving you again in the future! Have a great ride!
DealerRater Review
- August 19, 2023
Great first experience of this dealership. I was assisted by service and sales staff on my visit. Everyone was polite and friendly, helping as much as they could to resolve my issues.
DealerRater Review
- August 19, 2023
They make every customer feel as if he’s their only customer. The dealership is clean and comfortable.
Google Review
- August 19, 2023
I just bought a mercedes from mb of boston and couldnt have had a better experience! Our sales man sim, was great throughout the whole process. We never felt pressured and he was patient, friendly, and professional. We will definitely be looking to purchase our next amg with sim from mb of boston.
Response from the owner Replied: Hey Daniel, we're delighted to know that you had a great Mercedes-Benz purchase experience with Sim at Mercedes-Benz of Boston. We appreciate your positive feedback and look forward to assisting you with your next Mercedes-Benz AMG purchase. Have a great ride!
Google Review
- August 18, 2023
Guillermo is the best. I appreciate your help
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Boston, we appreciate your business!
Google Review
- August 18, 2023
It is my third experience with Rob Tinkham in the sales department. He is fantastic! Very professional, knowledgeable, accommodating and just a pleasure to deal with.Thank you, Rob!I would also compliment their service department. They always come through for me as well!Igor
Response from the owner Replied: Hi Igor, we're delighted to know that Rob and our service department at Mercedes-Benz of Boston continue to impress you. We appreciate your loyalty and the positive feedback! Hope to serve you again soon.
Google Review
- August 18, 2023
Response from the owner Replied: Hi Pacifico! We're glad to know that Jimmy from our team at Mercedes-Benz of Boston was able to make your service experience more tolerable at Mercedes-Benz of Boston. Thanks for acknowledging their efforts, we appreciate it! Safe travels ahead!
Google Review
- August 17, 2023
Response from the owner Replied: Reviews like this one make our day, Joan! Thanks from the Mercedes-Benz of Boston team!
Google Review
- August 17, 2023
As usual the service I received was great
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!
Google Review
- August 17, 2023
Sending huge thanks to Richie Bautista for his professionalism, effectiveness, and dedication. Working with Richie on acquiring my vehicle was one of the best experiences I’ve had buying cars ever. I am a happy customer!
Response from the owner Replied: Hi Jessica, we're so glad to know that Richie provided you with such a great car-buying experience at Mercedes-Benz of Boston. We appreciate your kind words and are delighted you're happy with your new vehicle!
DealerRater Review
- August 17, 2023
If you are a woman and you want to be robbed take your car for an oil change, I paid over 1500 for things I did in less than 3 months, they left my carpets soaked with water and my car woke up with a horrible smell, when I lifted the mat it was all wet, I don't recommend it, take your car somewhere...
DealerRater Review
- August 17, 2023
It is my third experience with Rob Tinkham in the sales department. He is fantastic! Very professional, knowledgeable, accommodating and just a pleasure to deal with. I would also compliment their service department. They always come through for me as well!
Google Review
- August 16, 2023
Schneider was extremely helpful and upfront. Thank you.
Response from the owner Replied: Thank you for the review, Michael! We're so glad Schneider could assist you during your visit and we hope you won't hesitate to reach out if our Mercedes-Benz of Boston team can be of service again in the future!
Google Review
- August 16, 2023
I would like to start by saying I am not the type of person that enjoys buying a car. I just purchased an used vehicle from Mercedes Benz of Boston from a gentleman named Kashif. He was kind, well-organized, and did not hassle me in any way. He delivered punctually and as described. He communicated...
Response from the owner Replied: Hi Charles, it's great to know that Kashif and our team at Mercedes-Benz of Boston were able to make your car-buying experience a pleasant one. We appreciate the recommendation! Enjoy your ride in your Mercedes-Benz! We'll see you next time!
Google Review
- August 16, 2023
I needed a new tire for my MB and figured the dealer was a good way to start looking information. Mr. Guillermo was the person who provided me with the information. I need it this fixed ASAP and he was able to fit me into an appointment right away. At the dealer everyone were very welcoming,...
Response from the owner Replied: Juan, we're glad to know Guillermo and the team at Mercedes-Benz of Boston were able to assist you promptly with your tire issue. Thanks for choosing us! Enjoy those smooth rides on your new tire.
Google Review
- August 16, 2023
This place is the best Mercedes that I went compared to other around Ma that I’ve been to. I had Kashif that helped me out find the car that I wanted. He was very patient and answered all questions that I had!
Response from the owner Replied: Hey Layla, we're delighted to know that Kashif and our team at Mercedes-Benz of Boston were able to assist you in finding the perfect car. We appreciate your kind feedback and shall see you next time. Have a great ride!
DealerRater Review
- August 16, 2023
They were very kind and patient to work with the assurance,even my absence for few weeks he was still talking to Ceigo it’was very nice of them.
Google Review
- August 15, 2023
Response from the owner Replied: Aurel, we appreciate the fantastic review of Mercedes-Benz of Boston!
Google Review
- August 15, 2023
Very helpful resolving a number of tricky issues.
Response from the owner Replied: We're so glad we could assist you, Michelle! Please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Boston Team
Google Review
- August 15, 2023
Response from the owner Replied: Here at Mercedes-Benz of Boston, we always value and appreciate our customers’ feedback. Thank you, Minella!
DealerRater Review
- August 15, 2023
Took my car in for a diagnostic, asked for the recalls. Diagnostic finished in a day recalls needed me to wait 3 weeks for parts I waited 4. No offer of a loaner, still no parts. I had to go back in and get the car because I needed it for important errands and cancel the recalls. Went 3 weeks...
Google Review
- August 14, 2023
Bought a car from Kashif who was a great guy . showed me around before I got my car, great attitude and gave me the perfect experience.
Response from the owner Replied: Hey Dante, we're delighted to know that Kashif provided you with a great car-buying experience at Mercedes-Benz of Boston. Thank you for the positive feedback! Enjoy your new ride!
Google Review
- August 14, 2023
Guillermo it’s the best advisor , very informative and kind
Response from the owner Replied: Thanks for the fantastic review, Abraham! Guillermo & the team appreciate your support and look forward to seeing you next time here at Mercedes-Benz of Boston!
Google Review
- August 14, 2023
Outstanding experience!!! From start to finish I must say this place is amazing, great customer service, professionalism, personal touch, remarkable follow up. Tabish is a star and it was a pleasure working with him !! Will highly recommend everyone!!
Response from the owner Replied: We're so glad to know you had an outstanding experience with us at Mercedes-Benz of Boston! It's wonderful that Tabish was able to assist and make your visit memorable. Thanks for the high recommendation, we truly appreciate it!
Google Review
- August 14, 2023
Romero is spectacular. My four Mercedes Benz from him. Always willing to help. Thank you Romero
Response from the owner Replied: Hey Luis, thank you for the 5-star rating! We're pleased that Romero provided you with a great purchase during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!
DealerRater Review
- August 14, 2023
Patrick is a great service advisor. Please ask for him whenever you need service. He is exceptional.
DealerRater Review
- August 14, 2023
Fabulous service I could not be more thankful after waiting for another dealership (one closer to me) to complete the service for almost two weeks, Mercedes-Benz of Boston had it completed in 24 hours, I will forever take the trip to have service done there, as I already have been buying my cars...
Google Review
- August 13, 2023
Theyve always been very good to me . Im treated like a high priority client even though my car is older and I come from work in grubby clothes. Ive been to other high end auto dealerships where Ive been paid less attention to than the high rollers but thats never the case at Mercedes Benz of Boston
Response from the owner Replied: John, we're delighted to know that Michael and Patrick have consistently provided you with top-notch service at Mercedes-Benz of Boston. We believe every customer deserves the best experience, regardless of what they drive or wear! Thanks for sticking with us.
Google Review
- August 13, 2023
Response from the owner Replied: Hi Hillel! Thank you for leaving us this five-star review and your kudos to Chad and Carlos at Mercedes-Benz of Boston. We appreciate it! Drive safely!
Google Review
- August 13, 2023
Schneider is super friendly and helpful!
Response from the owner Replied: Thank you for the kind review, Qiming - Schneider will be thrilled to hear it! We appreciate your business and hope to see you again next time here at Mercedes-Benz of Boston!
DealerRater Review
- August 13, 2023
Great selection, great services and convenient hours of operation. We traded in our car and was in and out in a few hours.
Cars.com Review
- August 12, 2023
Chad & Carlos know everything needed to be known about the car you will be interested in. they will make your buying decision & process seamless, helpful & pleasant .
Dealer Replied: Hillel, it's great to know that Chad and Carlos were able to provide you with a seamless buying experience at Mercedes-Benz of Boston. We appreciate your feedback!
Google Review
- August 12, 2023
I've bought several cars in the past but this was the best car buying experience I've had. Kashif is an excellent consultant, he's: professional, knowledgeable, and he communicates and manages expectations really well. I highly recommend working Kashif or making your next purchase with a Herb...
Response from the owner Replied: We're delighted to know that you had a top-notch car-buying experience with Kashif at Mercedes-Benz of Boston. We appreciate your loyalty and kind recommendation! Have a great ride!
Google Review
- August 12, 2023
Excellent service
Response from the owner Replied: Thank you, Philip. We look forward to seeing you again at Mercedes-Benz of Boston!
Google Review
- August 12, 2023
Just bought a 24 GLE 53 from Robert. The process is very smooth. They only took 1 day to get the car ready for delivery and everything have been taken care of. Great experience.
Response from the owner Replied: Hey George, we're glad to know that Robert and our team at Mercedes-Benz of Boston made your purchase experience a breeze. Thank you for trusting us with your business! Enjoy driving your new 2024 GLE 53!
Google Review
- August 12, 2023
Had the benefit of Carlos being my salesperson he was great with doing buissness with. Super professional and will definitely be back to get another car from him.
Response from the owner Replied: Girmaiy, it's great to know Carlos provided you with such a positive experience at Mercedes-Benz of Boston. We look forward to assisting you again in the future!
Google Review
- August 12, 2023
Sim was a helpful, professional salesman. I would highly recommend going to see him at Mercedes Boston.
Response from the owner Replied: Hey Amy, it's delighted to hear that Sim provided you with such a positive experience at Mercedes-Benz of Boston. We appreciate your recommendation and see you again! Enjoy your new ride!
Google Review
- August 12, 2023
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes-Benz of Boston Team
Google Review
- August 11, 2023
Carlos and Fred were fantastic - we had a great experience and are thrilled with our new Mercedes! Highly recommend.
Response from the owner Replied: Hi Jess, it's great to know that Carlos and Fred provided you with such a positive experience at Mercedes-Benz of Boston. We're looking forward to assisting you again when your next lease comes around!
Google Review
- August 11, 2023
Always a great experience. Fred is outstanding. My second car from here and will only shop here in the future.
Response from the owner Replied: Hey Elisa, we're delighted to hear that Carlos and our team at Mercedes-Benz of Boston have consistently provided you with great purchase experiences. We appreciate your loyalty and look forward to assisting you in the future! Enjoy your new ride!
Google Review
- August 11, 2023
Response from the owner Replied: Herby, thank you for taking the time to review Mercedes-Benz of Boston! It really means a lot to hear that you’re happy.
Google Review
- August 11, 2023
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Boston Team!
Google Review
- August 11, 2023
Great dealer. Went there to check out a 2016 c300 and the service was top tier.Amel helped me make a great Decision, He also made sure the car was in perfect condition before handing it off to me.thank you for making my experience there perfect,
Response from the owner Replied: Hey Hesael, thank you for the positive review! We're delighted to hear that Amel and our team at Mercedes-Benz of Boston provided you with a top-tier car-buying experience. We'll see you again! Enjoy your 2016 Mercedes-Benz C300!
Google Review
- August 11, 2023
My experience at Mercedes Benz of Boston was absolutely exceptional, thanks in large part to the outstanding service provided by Tabish Iqbal, my salesman. From the moment I stepped into the showroom, Tabish went above and beyond to ensure that every detail of my car buying journey was perfect. His...
Response from the owner Replied: Hi Khalil, we're delighted to know that Tabish and our team at Mercedes-Benz of Boston provided you with an exceptional car-buying experience. We hope you continue enjoying your dream car! Thanks for the kind words. Drive safely in your Mercedes-Benz!
Google Review
- August 11, 2023
Jimmy in service is the best!
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Boston, Michael!
Google Review
- August 11, 2023
He is a very professional person, who knows if I work and always tries to ensure that the client leaves satisfied, excellent serviceEs una persona muy profesional, q sabe si trabajo y trata siempre de q el cliente salga satisfecho, excelente servicio
Response from the owner Replied: Luis, gracias por tus palabras amables sobre nuestro equipo en Mercedes-Benz of Boston. Nos alegra saber que estás satisfecho con el servicio recibido. ¡Gracias por elegirnos!
Google Review
- August 11, 2023
. I was a little upset the car was not detailed I found sticky stuff in the cup holders and very dusty . Andy was very great going through the whole process . He wanted us to get what we wanted and he made it happen .
Response from the owner Replied: Jennifer, I'm sorry to learn about the condition of your car upon delivery. We strive for a seamless and positive experience so it's disappointing that we missed some details here. On the other hand, it's great to know Andy was able to assist you effectively throughout your process! If there are any further issues or concerns, please don't hesitate in reaching out directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Google Review
- August 11, 2023
I recently had the pleasure of working with Tabish Iqbal to purchase a used car. His extensive knowledge put me at ease and he was extremely responsive to all of my questions, going the extra mile to make sure I left the dealership confident about my purchase. I would not hesitate to shop here and...
Response from the owner Replied: We're delighted to know that Tabish was able to assist you in finding the perfect car and answer all your questions at Mercedes-Benz of Boston. We strive for A+ experiences like yours! Thank you so much for choosing us, we look forward to serving any future needs. - Mercedes-Benz of Boston
Google Review
- August 11, 2023
Thank you Amel for the wonderful assistance of purchasing my car. He took care of me well and was attentive to my wants/needs. Had a great experience and so happy with my new car!
Response from the owner Replied: Hey Sandra, we're delighted to know that Amel provided you with an excellent car purchase experience at Mercedes-Benz of Boston. Thank you for trusting us with your business! We'll see you next time. Enjoy your new ride!
Google Review
- August 11, 2023
Met with several sales people during our hunt for a new car. Eric was by far the best, not even close, which is part of the reason we settled on a purchase from MB of Boston!
Response from the owner Replied: Hey Nickie, we're delighted to hear that Eric provided you with a great car-buying experience at Mercedes-Benz of Boston. We'll see you again! Enjoy your new ride!
Google Review
- August 11, 2023
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Boston!
Google Review
- August 11, 2023
Went in for my regular service appointment at the Herb Chamber Mercedes-Benz dealership on Saturday. Usually they are booked up but my Service Manager Patrick told me to come in and he will get this done and get me into a loaner so I would not have to wait. Patrick and I have been working together...
Response from the owner Replied: Hey Jamal, it's great to hear that Patrick and our team at Mercedes-Benz of Boston were able to provide you with such a positive experience. We appreciate your recommendation and look forward to assisting you in the future! Have a great ride!
Google Review
- August 11, 2023
Michael and Albert are the best. I have 3 cars that are serviced at MB of Boston and they always take care of me.
Response from the owner Replied: Hey Shane, it's great to hear that Michael and Albert consistently provide top-notch service for your vehicles at Mercedes-Benz of Boston. We appreciate the support! Have a great ride!
Google Review
- August 11, 2023
Added hose repair and was answered with we will repair tail light which was corrected ..I checked approved on lbraked sensor and was not done but charged $219 ..I saw total of 3300 aproximate before hand. The bill was 2936 I object to the 219 charge everything else was excellent
Response from the owner Replied: Paul, we appreciate your feedback and apologize for any confusion regarding the charges. We strive to provide clear communication at Mercedes-Benz of Boston. Please feel free to reach out so we can address this issue directly with you. Thank you!
DealerRater Review
- August 11, 2023
From the moment I stepped out of my car until the moment they finished my vehicle. I felt like I was the only customer they had for the day. The attention to detail was quite satisfying. The waiting area was more than satisfying. I would recommend your dealership to anybody.
DealerRater Review
- August 10, 2023
Professional sales and service staff,good communication. Albert makes sure things are right with your vehicle.
Google Review
- August 07, 2023
Huge shout out to MB Boston. Andy Espinosa helped me out with everything and I'm so excited that I met him and was able to help with the purchase of my GLE350. This my second car here and will continue to buy my next Mercedes here.
Response from the owner Replied: Hi Mimose, it's great to know that Andy was able to assist you with your Mercedes-Benz GLE350 purchase at Mercedes-Benz of Boston. We're grateful for your continued support and look forward to helping you with future purchases! Safe travels!
Google Review
- August 07, 2023
Right when I walked into the Mercedes dealership I was greeted by Chip, who went above and beyond to make me and my wife’s vehicle purchase experience seamless.He answered every question we had and even ordered an Uber for us to go get a check to pay for the car because we took the bus there!He gave...
Response from the owner Replied: Clay, it's fantastic to know that Chip provided such a seamless experience for you and your wife at Mercedes-Benz of Boston. We're grateful for the recommendation and we'll be sure to pass along your kind words! Enjoy your new vehicle! - Mercedes-Benz of Boston
Google Review
- August 07, 2023
Response from the owner Replied: We're grateful to have you as a Mercedes-Benz of Boston customer, Natalie. Thanks for the review!
Google Review
- August 07, 2023
Hey just bought my first Mercedes fromHere . My guy Ron Escobar was great in helping me with my purchase I recommend him as a great sales person !!! Great experience
Response from the owner Replied: Hey Alessandro, thank you for the positive review! We're happy to hear that you had a great experience with Ron at Mercedes-Benz of Boston. We appreciate your recommendation and see you again. Enjoy your first Mercedes!
Google Review
- August 07, 2023
Response from the owner Replied: Hi Ben, thanks so much for taking the time to leave Mercedes-Benz of Boston a great review!
DealerRater Review
- August 07, 2023
The service was excellent and very quickly and smooth the price was amazing the car was very clean
Google Review
- August 06, 2023
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!
Google Review
- August 06, 2023
Eric was amazing, made my purchase easy and fun. Was in and out with a car in a few hours. A+++
Response from the owner Replied: Hi David! Congratulations on your Mercedes-Benz! We appreciate your shout-out to Eric and our team at Mercedes-Benz of Boston! Enjoy your ride!
Google Review
- August 06, 2023
Excellent service. The scheduled call services can be improved if the calls can be answered sooner.
Response from the owner Replied: Hi Steven! Thank you for your valuable feedback! We truly appreciate your input and are constantly working to enhance our scheduled call services at Mercedes-Benz of Boston! Safe travels!
Google Review
- August 06, 2023
I recently bought a new vehicle at Mercedes-Benz of Boston. The entire sales, trade-in, and delivery process was easy, fair and pressure-free. Chip is friendly and very knowledgeable. He readily understood my needs and goals. I have purchased many new vehicles of various brands at other...
Response from the owner Replied: Gary, it's great to know that Chip and our team at Mercedes-Benz of Boston were able to provide you with a top-notch car buying experience. We appreciate your kind words and look forward to assisting you in the future! - Mercedes-Benz of Boston
DealerRater Review
- August 05, 2023
Best location for any kind of Mercedes service. Schneider Best adviser. Go see my guy
Google Review
- August 04, 2023
(Translated by Google) Thanks to Richie Bautista for helping me with the purchase process.(Original)Gracias a Richie Bautista por haberme ayudado con el proceso de mi compra.
Response from the owner Replied: Gracias por sus amables palabras. Nos complace que Richie haya ayudado a garantizar una experiencia de cinco estrellas.- Mercedes-Benz of Boston
Google Review
- August 04, 2023
Jimmy is wonderful! He's super helpful and always friendly. Love the service.
Response from the owner Replied: Hey Angel, thank you for the great review! We're pleased that Jimmy provided you with wonderful customer service during your visit. We'll see you next time at Mercedes-Benz of Boston!
DealerRater Review
- August 04, 2023
Great facility, very clean. Staff are polite, prompt, and efficient. Jimmy Maniatis from the service dept goes above and beyond to get all my vehicle serviced needs completed in a timely manner, frequent status updates, as well as facilitate loaner or courtesy vehicle drop when needed. This is...
DealerRater Review
- August 04, 2023
The customer service, support and knowledgeability of this particular dealership is absolutely the best I’ve seen in the East coast. Absolutely A1 service.
Google Review
- August 04, 2023
Every time I go to service my car Schneider is awesome he is very knowledgeable about the cars and makes things go smooth! The valet is always so nice as well! Brought my car here and will be buying my next one here as well! The only downfall is the women don’t seem to know what they are talking...
Response from the owner Replied: Ziesha, it's great to know that Schneider and our valet team have been able to provide you with a smooth experience at Mercedes-Benz of Boston. We appreciate your feedback about the service department and will work on improving this aspect. Looking forward to assisting you with your next purchase! - Mercedes-Benz of Boston
Google Review
- August 03, 2023
Response from the owner Replied: Lihao, thank you for leaving Mercedes-Benz of Boston your positive feedback!
Google Review
- August 03, 2023
I just bought a new car here from Amel Memic. The service here is amazing! Amel was really nice and helped us find the perfect car and the perfect color for it. He also made sure that we got the vehicle in time. The registration also went really smoothly. After we got the car Amel taught us how to...
Response from the owner Replied: Hi Jian! Congratulations on your purchase of Mercedes-Benz! It's fantastic to know that Amel provided you with such a memorable experience at Mercedes-Benz of Boston. We're glad everything went smoothly and we hope you enjoy your car!
Google Review
- August 03, 2023
Jimmy is consistently attentive, fast and wonderful
Response from the owner Replied: Mahno, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Boston.
Google Review
- August 03, 2023
What a great experience! Schneider was so awesome! He was able to coordinate my service , software update and rides which made for a great experience! Highly recommend!
Response from the owner Replied: We're delighted to know that Schneider was able to coordinate your service and software update smoothly at Mercedes-Benz of Boston. Thanks for the high recommendation!
DealerRater Review
- August 03, 2023
The service and customer service were A1. Jimmy was able to get me in right away and service my truck in less than the estimated time given.
DealerRater Review
- August 03, 2023
Great thorough quick service clean waiting area Excellent rep Michael Robinson Nice checkout women folk
DealerRater Review
- August 03, 2023
Very professional and helpful attention to detail and I was in and out within 30 minutes
Google Review
- August 03, 2023
Tabish helped me buy my dream car❤️. He was so genuine with his kindness and professionalism. This was the first time I actually enjoyed the car buying process. Tabish and Paulo made my experience easy and pleasant. I highly recommend this dealership.
Response from the owner Replied: Kathy, we're delighted to know that Tabish and Paulo made your car buying experience at Mercedes-Benz of Boston a pleasant one. Enjoy your dream car!
Google Review
- August 02, 2023
Best service hands down, I am always here I know most the staff very friendly environment. Always will be my go too.
Response from the owner Replied: Tyrelle, we're delighted to be your go-to dealership! It's always a pleasure seeing you at Mercedes-Benz of Boston. Thanks for the review and see you next time! - Mercedes-Benz of Boston
Google Review
- August 02, 2023
I was referred from a friend to work with Jeff Davis and Tabish Iqbal here at Herb Chambers Mercedes-Benz of Boston and have had top notch level 5 service from start to finish. I have purchased many vehicles for business and personal over the years and this was the most efficient and professional...
Response from the owner Replied: Matt, it's fantastic to know that Jeff, Tabish and Kris at Mercedes-Benz of Boston provided you with efficient and professional service. We appreciate your feedback about the quick turnaround time! Looking forward to seeing you again in the future. - Mercedes-Benz of Boston
Google Review
- August 02, 2023
Eric helped me very well to purchased new CLS.I had a wonderful experience.
Response from the owner Replied: Thank you for sharing your wonderful car-buying experience with Eric at Mercedes-Benz of Boston! We'll see you on your next visit! Have a great ride in your Mercedes-Benz CLS!
Google Review
- August 02, 2023
Rob Tinkham and team (additional shoutout to Chris the tech for giving me a tech rundown of the car) made me feel at home and provided a sleekly smooth transition into being an EV owner! I have never loved a vehicle and though my parents were skeptical of going idle free, they love the german...
Response from the owner Replied: Hey Joseph! We're happy to hear that Rob, Chris, and our team at Mercedes-Benz of Boston made your transition into being an EV owner a smooth one. We'll see you again. Enjoy your new 2023 EBQ!
Google Review
- August 02, 2023
Super quick and successful!
Response from the owner Replied: There is nothing better than a great review. Thanks for giving Mercedes-Benz of Boston your business, Martin!
Google Review
- August 02, 2023
Smooth transaction and very helpful staff made the car buying experience easy. Amel has given me the full attention to all my car needs. Thanks again for the great help!
Response from the owner Replied: Hey Ruibo, thank you for the great review! We're happy to hear that Amel and our team at Mercedes-Benz of Boston were able to make your car-buying experience smooth. Drive safely!
Google Review
- August 02, 2023
I’ve been going to Mercedes-Benz Boston for several years and always receive an amazing level of service. They’re outstanding!
Response from the owner Replied: Thanks for the five stars, Brenda! We hope to see you back. -Mercedes-Benz of Boston
Google Review
- August 02, 2023
Went to the dealership this pass Saturday to trade in my car. Great experience with the Sales process. White glove service. No pressure sales. I got the car I wanted and had a wonderful customer experience there.
Response from the owner Replied: Hey Tina, thank you for the positive review! We're delighted to hear that you had a great experience at Mercedes-Benz of Boston and found the car you wanted. We'll see you again!
DealerRater Review
- August 02, 2023
Eric helped me to purchased my new CLS very well. I had a wonderful experienced.
DealerRater Review
- August 02, 2023
Excellent service. Flat tire walk in service. No problem. Reception was warm. Service was superb.
Google Review
- August 02, 2023
Amazing experience! Jeff, Chadi, Chip, Kris and the entire team go above and beyond to make sure everything is flawless! That’s my 3rd transaction in a year and I couldn’t be happier!After shopping at several dealerships throughout New England for the last 20 years! Boston is the only place for all...
Response from the owner Replied: Hey Charbel! We're happy to hear that Jeff, Chadi, Chip, Kris, and our team at Mercedes-Benz of Boston have consistently provided you with an amazing experience. We appreciate your recommendation and look forward to assisting you in the future!
Google Review
- August 01, 2023
Had an excellent experience leasing a vehicle from MB of Boston. My sales associate Sim Sophath was very professional and knowledgeable. Would definitely recommend him. Made the process very easy. Had the car ready in 1 day.Shout out to Paulo Castro alsoMB of Boston has 2 great employees
Response from the owner Replied: Hey Patty! We're happy to hear that Sim and Paulo made your leasing experience at Mercedes-Benz of Boston a smooth one. We appreciate the recommendation and see you again. Enjoy your new vehicle!
Google Review
- July 31, 2023
Had an excellent experience leasing a Mercedes Benz GLB. I have leased several vehicles from Mercedes Benz of Boston. My sales person Sim Sophath was great. Would definitely recommend him. Also Paulo Castro was also great. Made this purchase very easy and highly recommend them both.
Google Review
- July 31, 2023
Richie was very knowledgeable with all the questions about buying my second Sprinter van from him.Thank you, go to Richie
Response from the owner Replied: Carlos, we're glad to know Richie was able to assist you with your second Sprinter van purchase at Mercedes-Benz of Boston. We appreciate the shout-out and hope you enjoy your new vehicle!
Google Review
- July 31, 2023
Richie was able to help my mom to buy her second car, couldn’t be more happy. This is our fifth car from him in the family. Great service great dealership five stars for Richie.
Response from the owner Replied: Liss, it's fantastic to know that Richie has been able to assist your family so well at Mercedes-Benz of Boston. We're glad you're happy with the service and we appreciate the five stars for him! - Mercedes-Benz of Boston
Google Review
- July 31, 2023
Response from the owner Replied: Thank you so much, Keely! We appreciate your business here at Mercedes-Benz of Boston.
DealerRater Review
- July 31, 2023
Would like to give a shout out to Sim Sophath. Made leasing my new car very easy and seamless. He was very knowledgeable and professional and would highly recommend him to my family and friends. Also would like to acknowledge Paulo Castro who also great Would definitely buy from them again Gina Smith
Google Review
- July 30, 2023
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Boston, Mengchuan!
Google Review
- July 30, 2023
Great people and very professional!
Response from the owner Replied: Randy, thank you so much for the wonderful feedback about our Mercedes-Benz of Boston team! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!
Google Review
- July 30, 2023
Great customer service, attention to details, and Jimmy recommended the best service plan for me. We really appreciated his assistance.
Response from the owner Replied: We're happy to hear that you had a great experience at Mercedes-Benz of Boston! It's wonderful to see that our team was able to provide the right service plan for your needs. Thanks for sharing this feedback with us, we appreciate it!
Google Review
- July 30, 2023
Patrick was amazing to work with. He figured out my extended warranty and was very professional even as I called many many times confused about my coverage. Thank you very much Patrick!!! You were so helpful!!! You made a stressful situation manageable!
Response from the owner Replied: Hi Sarah! We're so glad to know that Patrick was able to assist you with your warranty concerns at Mercedes-Benz of Boston. It's our goal to make every situation as manageable as possible for our customers. Thanks for the review!
Google Review
- July 30, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Boston, Winnie!
Google Review
- July 30, 2023
Response from the owner Replied: All of us at Mercedes-Benz of Boston appreciate your great review, thank you!
Google Review
- July 30, 2023
Very much knowledgeable and professional
Response from the owner Replied: Thank you, Maury, for stopping by to leave Mercedes-Benz of Boston a wonderful review!
Google Review
- July 30, 2023
Sim was very helpful. He has a very relaxed demeanor which helped me feel relaxed as this was my very first car purchase. The process went really smoothly. Sim even installed my custom license plate cover on the back.
Response from the owner Replied: Hi Renisha! It's great to know that Sim was able to make your first car purchase a smooth and relaxed experience at Mercedes-Benz of Boston. We hope you're enjoying the ride in your Mercedes-Benz!
Google Review
- July 29, 2023
Sim is an excellent advisor for any one who is interested in purchasing a Benz. One of the most passionate and considerate sales representatives I have met.
Response from the owner Replied: Thank you for the 5-star rating! We're happy to hear that Sim provided you with such a positive experience at Mercedes-Benz of Boston. We appreciate your kind words and look forward to assisting you in the future!
DealerRater Review
- July 29, 2023
Recently brought my five year old Mercedes in for service, they treat me like a brand new customer every single time. Schneider and the service team are above five stars.
DealerRater Review
- July 29, 2023
Prompt.courteous. Professional. They were aware of my time urgency. Took care of my car and got me out of there is no time. Excellent all around. Nice place to wait/ work/ take a phone call.
Google Review
- July 29, 2023
What an awesome experience with Mercedes of Boston. From the moment I got there I was greeted with Coffee and pastries. M8chael was very helpful and kept me informed of my car every step of the way. Julio from the loaner car was so helpful with the loaner car and gave me an A++++ service. I...
Response from the owner Replied: Hey Oscar, thank you for the great review! We're happy to hear that Michael and Julio provided an awesome customer service experience at Mercedes-Benz of Boston. We appreciate your recommendation and see you next visit!
Google Review
- July 29, 2023
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Boston, Vittorio!
DealerRater Review
- July 28, 2023
Service dept. agreed to work on a 20 year old car, and provided a loaner at no charge, fixed the problem on day one, as well as making a few improvements to the operation of the vehicle. Nice
Google Review
- July 28, 2023
Brought my E350 in for service, my provider was Schneider. He could not have been more respectful, professional and courteous. The entire Mercedes-Benz of Boston team was great. From the moment i pulled in, they took care of me and my car with the utmost care. Definitely the only dealership i...
Response from the owner Replied: Hey Elliot, it's great to know that Schneider and our team at Mercedes-Benz of Boston provided you with a positive service experience. We appreciate your kind feedback and trusting us with your Mercedes-Benz E350 needs!
Google Review
- July 28, 2023
We had a great experience with Amel at Mercedes Benz of Boston when we purchased our Mercedes GLS 450. He was courteous and very helpful. He was very patient and answered all our questions. He even took me on a drive to demonstrate a feature of the car and then had me do it to make sure I understood...
Response from the owner Replied: Thanks for the glowing review, tmeleedy1! We're delighted to know that Amel and our team at Mercedes-Benz of Boston provided you with a great car-buying experience. Enjoy your new GLS 450! - Mercedes-Benz of Boston
Google Review
- July 28, 2023
Stephen Leung is AMAZING. He assisted me with my car purchase and went above and beyond to make sure I got all the specifications and details I wanted. He went through all the specs of the vehicle with me and made sure I did not leave with any questions. This was the best car buying experience I...
Response from the owner Replied: Hey Jerlene, thank you for the positive review! We're delighted to hear that Stephen provided you with a great car-buying experience at Mercedes-Benz of Boston. We'll see you next time. Enjoy your new car!
Google Review
- July 28, 2023
I recently bought new GLC 2023. It went seamless and Kashif went above and beyond. Thanks for the pleasant experience.
Response from the owner Replied: Mohammed, we're delighted to know that Kashif and our team at Mercedes-Benz of Boston made your GLC 2023 purchase a seamless experience. Thanks for choosing us!
DealerRater Review
- July 27, 2023
The service department was professional, accommodating, and attentive to all our needs. The vehicle was returned from service as promised in a timely manner.
Google Review
- July 27, 2023
Response from the owner Replied: Cara, we're so glad to know that Eric made your first car buying experience simple and easy at Mercedes-Benz of Boston. We look forward to working with you in the future!
Google Review
- July 27, 2023
Amazing people 👍🏽
Response from the owner Replied: Thank you for supporting the Mercedes-Benz of Boston team, Sherif! We look forward to serving you next time!
Google Review
- July 27, 2023
I had the pleasure of interacting with Chip, and his services were outstanding. From the moment I walked into the showroom, Chip was professional, attentive, and truly dedicated to ensuring a top-notch customer experience. When I told him that I am interested in this C300, he had helped me to drive...
Response from the owner Replied: Hey Weijun, thank you for your kind feedback! It's fantastic to know that Chip provided you with a top-notch car-buying experience at Mercedes-Benz of Boston. Enjoy driving your new Mercedes-Benz C300! We'll see you on your next visit!
Google Review
- July 27, 2023
I recently purchased a car from Mercedes. Amel, my salesman, and Umer, the sales manager, have helped me and my family tremendously with numerous cars over the past six years. Amel and Umer both provide a genuinely incredible experience helping their customers through every step of the purchasing...
Response from the owner Replied: Hey Sam, it's great to know that Amel and Umer have consistently provided you and your family with top-notch car-purchase and service experiences at Mercedes-Benz of Boston. We're grateful for your continued support over the years! Enjoy your new ride!
Google Review
- July 26, 2023
A car purchase has always been a complicated mission to accomplish, especially with the tons of variables when it comes to models, trims, packages, etc.But here in Mercedes Benz of Boston they make it a joyful experience!I first chose my car online through the website of Mercedes of Boston, then...
Response from the owner Replied: Hosen, we're delighted to know that Tabish and the rest of our team at Mercedes-Benz of Boston made your car buying experience enjoyable. We always aim for a seamless process from start to finish! Enjoy your new ride wrapped in red!
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for choosing your vehicle service needs at Mercedes-Benz of Boston!
Google Review
- July 26, 2023
Response from the owner Replied: We’d like to express our gratitude for your kind review, Michele! Patrick and our team looks forward to seeing you next time at Mercedes-Benz of Boston!
Google Review
- July 26, 2023
Eric was amazing. He simplified my buying process . Offered me all my alternatives and was a pleasure to work with . Highly recommend asking for Eric !
Response from the owner Replied: Hi Heidi! Congratulations! It's fantastic to know that Eric made your buying process smooth and enjoyable at Mercedes-Benz of Boston. We appreciate the recommendation! Enjoy your car.
Google Review
- July 26, 2023
As usual, Jimmy and his techs took very good care of me. They provide honest and valuable advice when it comes to my car and they’ve kept it in great shape for 12 years. Yes. 12 years! I wouldn’t trust my car anywhere else.
Response from the owner Replied: Hi Georgia! it's fantastic to know that Jimmy and the team at Mercedes-Benz of Boston have been able to keep your car in top shape for 12 years! We appreciate your trust and loyalty. Here's to many more years together!
Google Review
- July 26, 2023
Amel is Great dealer, I like him sverice.
Response from the owner Replied: Thanks for your continued trust in Amel & the Mercedes-Benz of Boston team, Shifu! We appreciate your business and look forward to your next visit!
DealerRater Review
- July 26, 2023
Michael was great as my service advisor. Service was thorough, kept me well informed, and completed as discussed
Google Review
- July 25, 2023
Response from the owner Replied: Drew, we appreciate the fantastic review of Mercedes-Benz of Boston!
Google Review
- July 25, 2023
Carlos went above and beyond to help us, he was great!
Response from the owner Replied: Thank you for the review, Rod! We're thrilled to hear Carlos exceeded your expectations and we'll be sure to share this wonderful feedback with him. Take care and please don't hesitate to reach out if our Mercedes-Benz of Boston team can assist you again in the future!
Google Review
- July 25, 2023
Kashif was very helpful and professional. This was my second time getting a car from him and as usual he went out of his way to help me out. Overall I was very satisfied and pleased with how things went and I would definitely continue to visit this branch in the future and call on kashif whenever I...
Response from the owner Replied: Hey Ahmed, thank you for the kind words! We're happy to hear that Kashif provided you with excellent service during your visit. We appreciate your continued support and look forward to assisting you in the future at Mercedes-Benz of Boston. Enjoy your new car!
Google Review
- July 25, 2023
I had wonderful car buying experience with the gentleman Kashif Sheikh last week! Was able to close the deal and drive the car back home on time with the big efforts and help from him! Very impressed
Response from the owner Replied: Hey James, thank you for the positive review! We're happy to hear that Kashif made your car-buying experience a memorable one at Mercedes-Benz of Boston. We hope you enjoy every ride in your new vehicle!
Google Review
- July 25, 2023
Response from the owner Replied: We are grateful to have earned your business, Pierre. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Boston Team
Google Review
- July 25, 2023
Friendly, knowledgeable and professional staff. Always a great experience.
Response from the owner Replied: Thank you for being a Mercedes-Benz of Boston customer, William! We look forward to serving you again next time!
DealerRater Review
- July 25, 2023
They ruined my windshield washer fluid reservoir and placed a wrong cap on the front tyre since I asked was concerned about few other things. On top of all these things my car is under warranty and I drove almost 1 hour for this place
Google Review
- July 25, 2023
Had a really good experience buying a new car at Mercedes-Benz Boston. Rob was really professional and helped me with the whole buying process to ensure that it went nice and smooth. Would visit again in the future when buying a new Benz car etc.
Response from the owner Replied: Hi YingQiao, Congratulations! Thank you for choosing Mercedes-Benz of Boston! We're glad to hear that Rob provided you with a professional and smooth buying experience. We appreciate your kind words and look forward to assisting you again in the future. Have a great day!
Edmunds.com - Sales Review
- July 24, 2023
I had the best car buying experience With Carlos Romero from Mercedes Benz of Boston. I showed up close to closing at the Somerville store to inquire about a car I had seen online, after looking around the store he discovered it was at the Medford location. Carlos could’ve said come back Monday...
Replied: Hi Dana! Congratulations on your new car! Thank you for sharing your wonderful car-buying experience with Carlos at Mercedes-Benz of Boston. We're so glad to hear that he went above and beyond to assist you throughout the process. We hope it brings you many miles of happiness! Have a great day!
Google Review
- July 24, 2023
we had such a great experience with everyone we worked with. They made me feel like I was part of the family, they answered all my question and concerns. I especially want to thank Richie Bautista for helping my mom through her purchase and helping me through mine. I want to say thank you again....
Response from the owner Replied: Hey Monica, thank you for the kind words! We're delighted that Richie and our team made your car-buying experience a great one. Your recommendation means a lot to us. Enjoy your new Mercedes-Benz, and we hope to see you again!- The Mercedes-Benz of Boston Team
Google Review
- July 24, 2023
We had a wonderful retail experience here! This is our first time to purchase a car in the US, and Amel helped us a lot on this! Highly recommend him! He is super professional, patient, caring, and passionate, with impressive knowledge that enabled us to find the color and model that is best for us!...
Response from the owner Replied: Hey Katie, thank you for the kind words! We're glad that Amel could provide you with a wonderful retail experience at Mercedes-Benz of Boston. Your recommendation means a lot to us. Enjoy your new car and have safe travels!
Google Review
- July 23, 2023
Response from the owner Replied: Philip, thank you for choosing Mercedes-Benz of Boston! We're glad to hear that Patrick provided excellent service and met your expectations. We appreciate your kind words and hope to see you again in the future. Drive safely!
Google Review
- July 23, 2023
Great and smooth service at Mercedes Benz of Boston. Schneider was excellent and the entire team was friendly and efficient.
Response from the owner Replied: Ethan, thank you for the great review! We're glad to hear that Schneider and our team provided you with excellent service. Drive safely, and we hope to see you again at Mercedes-Benz of Boston!
Google Review
- July 22, 2023
Very patient and thoughtful introduction to our new car by Carlos. The dealership agreed right away to change something that needed to be changed
Response from the owner Replied: Hi George! We're so glad to hear that Carlos provided you with a patient and thoughtful introduction to your new car. Thank you for choosing Mercedes-Benz of Boston, and we hope you enjoy your new ride!
DealerRater Review
- July 22, 2023
Ryan, you were a pleasure to work with. Some of the timing between your company and my agent was off a bit but not much you could do about that . Detailing was good. So thank you for making this an enjoyable experience- I find that unusual with most dealers I have dealt with.
DealerRater Review
- July 22, 2023
Mike was professional, sincere to his customers, he explained about what was the problem of my car in details
DealerRater Review
- July 22, 2023
I am not a Mercedes owner, but if I ever decide to become one, I would most certainly place Mercedes of Boston at the top of my dealership list. I recently purchased a used car from their used inventory and the sales representative,Ronald Escobar, was very professional, attentive and helpful in...
Google Review
- July 22, 2023
Response from the owner Replied: Matti, thank you for being such a great customer of Mercedes-Benz of Boston!
Google Review
- July 22, 2023
Thanks Michael for yesterday sat 07/21….. everyone very attentive and helpful
Response from the owner Replied: Thank you for sharing your great experience with Michael at Mercedes-Benz of Boston! We'll see you on your next visit! Safe travels!
Google Review
- July 21, 2023
Excellent service department.
Response from the owner Replied: Hey Peter, thank you 5-star rating! We're happy to hear that our team provided you with excellent customer service during your visit. We'll see you next time at Mercedes-Benz of Boston!
DealerRater Review
- July 21, 2023
Albert Berisha’s professionalism, technical expertise, on-time delivery of assignments and honesty in working with his clients make him the backbone of Mercedes Benz of Boston’s service department. My family and I had many MBs over the years but would not want anyone else in charge of our cars’...
DealerRater Review
- July 21, 2023
The service center is always very clean and efficient I want to give a shout out to Albert Berisha, always polite , attentive, knowledgeable He seems to understand what the issues are with my car. Always make sure my car is ready when I need it. I think the management team needs to congratulate him...
Google Review
- July 20, 2023
Incredible customer service. Chip was super easy to talk to, engaged in all of our questions / concerns, and made the buying process for us very smooth and straightforward. 12/10 stars
Response from the owner Replied: Thank you for the amazing review, Clay! We're so glad to hear that Chip provided you with incredible customer service and made your buying process smooth at Mercedes-Benz of Boston. We appreciate your support and hope you enjoy your Mercedes-Benz. Drive safely!
Google Review
- July 20, 2023
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Boston! It was so kind of you to share your experience, Carole.
Google Review
- July 20, 2023
I was satisfied and customer service was great as always. -Errol
Response from the owner Replied: Errol, thank you so much for your continued trust in the Mercedes-Benz of Boston team! We're grateful for your support and look forward to your next visit!
DealerRater Review
- July 20, 2023
Mike (Michael Robinson @ Mercedes-Benz of Boston) is knowledgeable, identifies issues and explains in detail, prioritizes the problems which makes it easy for decisions for next steps. Gives good honest advice. Thank you, Mike.
DealerRater Review
- July 20, 2023
The whole team was awesome. Matt, Sharon and the Valet supervisor. Very accommodating and friendly.
DealerRater Review
- July 20, 2023
Worked with Andy. He is really patient, thorough, and helpful throughout the entire process. Made car pickup a very special experience, which I appreciated! Would recommend!
Google Review
- July 19, 2023
Great customer service!Schneider was honest and never tried to upcharge me. Simple about what I needed to get done and not more. Comprehensive overview of vehicle issues was explained. Thanks!
Response from the owner Replied: Hey Maeysa, thank you for the kind words! We're glad that Schneider provided you with an excellent service experience. Your satisfaction is our top priority at Mercedes-Benz of Boston. Drive safely, and we hope to see you again in the future!
Google Review
- July 19, 2023
Very good customer service
Response from the owner Replied: Daniel, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Boston Team
Google Review
- July 18, 2023
Mercedes of Boston is my Mercedes dealership they always take great care of me anytime I need service or have questions. Carlos Romero is by far the best car dealer they have and everyone in service is A+Thank you 😊
Response from the owner Replied: Hey Marcy, we're happy to hear that Carlos and our team have always assisted you with your vehicle needs. We appreciate your loyalty, and we'll be here for all your future Mercedes-Benz needs. Have a great ride!- The Mercedes-Benz of Boston Team
Google Review
- July 18, 2023
Andy was very helpful and always kept in touch throughout the car purchasing process. He still reaches out to ensure we are happy with the car.
Response from the owner Replied: Hey John, thank you for the great review! We're happy to hear that Andy provided an excellent car-buying experience. Enjoy your new car, and we hope to see you again at Mercedes-Benz of Boston!
Google Review
- July 18, 2023
Rob T. is the best sales guy I have ever dealt with. Total pro and super ethical.
Response from the owner Replied: Hi Clark! Thank you for reaching out to us and sharing your feedback about Rob at Mercedes-Benz of Boston. We appreciate your kind words and are delighted to hear about your positive experience with him as our sales representative. We'll see you next time!
DealerRater Review
- July 18, 2023
Dealership is amongst the very best. Very professional and not pushy. Ronald Escobar was polite, knowledgeable and extremely pleasent to work with in a sometimes uncomfortable enviroment.
Google Review
- July 17, 2023
Best customer service ever
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Boston. Thanks so much, Fernando!
Google Review
- July 16, 2023
Schneider has excellent customer service and product knowledge. He also gave me aLoaner car that exceeded my expectations.
Response from the owner Replied: Hey Chris, thank you for the kind words! We're delighted that Schneider provided excellent customer service and took care of your needs. We appreciate your business and hope to see you again at Mercedes-Benz of Boston!
DealerRater Review
- July 16, 2023
Efficient. They have very attentive employees. They are out to make the car experience as pleasant and quick as possible.
Google Review
- July 16, 2023
I don't write many reviews, but I had to because this is the 4th car we've purchased from Mercedes Benz of Boston and this time Tabish really hit it out of the park! Tabish essentially read my mind, found me exactly what I was looking for in an incredible spec E450 coup in like 20 minutes. After...
Response from the owner Replied: Hi Eric! Thank you so much for taking the time to leave us such a fantastic review. We're absolutely delighted that Tabish and Kris could provide you with an exceptional car-buying experience once again. It's great to hear that our team at Mercedes-Benz of Boston continues to meet your expectations. Enjoy driving your new E450 coup, and we look forward to serving you in the future!
Google Review
- July 15, 2023
Great Service, nice people! Tanish was very knowledgeable about the car I was buying. Thank you!
Response from the owner Replied: Thanks for sharing your kind feedback! We're delighted to hear you had such a great car-buying experience with Tanish and our team at Mercedes-Benz of Boston! Have a great ride!
Google Review
- July 15, 2023
I highly recommend Mr. Tabish Iqbal at sales department in Mercedes Benz of Boston. He is very efficient and honest to help you acquire your favorite car.Thank you
Response from the owner Replied: Hi Robert! Thank you for the recommendation! We're so glad to hear that Mr. Tabish provided you with efficient and honest service at Mercedes-Benz of Boston. Enjoy your car and have a great day! We'll see you next time!
Google Review
- July 15, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Boston! We appreciate your business.
Google Review
- July 15, 2023
Response from the owner Replied: Eliz, thanks for the awesome review of Mercedes-Benz of Boston!
Google Review
- July 15, 2023
I had an amazing experience at this dealership and with Carlos! CArlos was very helpful and the communication, & process were so great! Everything was seamless and so far I'm VERY happy with my purchase!
Response from the owner Replied: Hi Sarah! Congratulations! Thank you for the amazing review! We're so glad to hear that Carlos provided you with a helpful and seamless experience at Mercedes-Benz of Boston. Carlos's work ethic is exemplary. Enjoy your purchase, and we hope to see you again in the future!
Google Review
- July 14, 2023
Loved total process of purchasing vehicle.. at Mercedes Benz of Boston .. Jonathan helped me a lot in each connect with lot of patience even he is very younger .. He is very cool n responsive in customer relations.. Appreciated .. Thank you again .. 😍Btw .. I have visited Westwood n felt bad with...
Response from the owner Replied: Uday, thank you for the wonderful review! We're so glad that Jonathan was able to assist you throughout the purchasing process and provide excellent customer service. We appreciate your kind words and hope you enjoy your new vehicle from Mercedes-Benz of Boston! Drive safely and have a great day!
Google Review
- July 14, 2023
I have had a wonderful experience purchasing my 5th Mercedes from Herb Chambers of Boston over the last 15 years. The process was stress free, pleasant, and the pricing was fair. My salesman Kashif Sheiks spent an hour going over all the electronics on my new car, his attention to detail and the...
Response from the owner Replied: Mike, thank you for choosing Mercedes-Benz of Boston and being a loyal customer over the years! We're delighted to hear that your experience with Kashif was stress-free and enjoyable. Our team is here to support you throughout your ownership journey, so please don't hesitate to reach out if you need anything. Drive safely in your new car, and we look forward to continuing our great relationship with you as well! - Mercedes-Benz of Boston
Google Review
- July 14, 2023
Great job by the team!
Response from the owner Replied: Thanks for the review, Jonathan! We appreciate your support and hope to see you next time here at Mercedes-Benz of Boston!
DealerRater Review
- July 14, 2023
This is the BEST dealership ever. I will never go anywhere else! This is my second purchase and I recommend it to everyone. Thank you Jeff and Eric.
Google Review
- July 14, 2023
Love the service I received at Mercedes Benz of Boston. I get treated with top tier quality service from my rep, Jimmy, whenever I need service. All of the representatives here are extremely professional and knowledgeable. Highly recommended!
Response from the owner Replied: Hi Henry! Thank you for the kind words! We're so glad to hear that Jimmy and our team at Mercedes-Benz of Boston provided you with top-tier service. Jimmy is a valuable team member in our team. Your recommendation means a lot to us. Drive safely, and we look forward to assisting you in the future!
Google Review
- July 14, 2023
First class service all the way around. Service commensurate with the brand.
Response from the owner Replied: Hey Ron, thank you for the 5-star rating! We're happy that our team provided great customer service during your visit. We'll see you next time. Drive safely!- The Mercedes-Benz of Boston Team
Google Review
- July 14, 2023
Michael couldn’t have been more helpful. I was met with a smile and fantastic professionalism.
Response from the owner Replied: Hi Jordan! Thank you for your kind feedback! We're thrilled to hear that Michael provided you with excellent assistance and displayed a high level of professionalism at Mercedes-Benz of Boston. Delivering exceptional customer service is our top priority, and we're glad that Michael greeted you with a smile and went above and beyond to assist you. Safe travels!
Google Review
- July 14, 2023
The salesman Andy is very patient, professional, knowledgeable, and customer-centered to help us make the order of the new glc 300. He always responds our queries quickly, but never pushes us. Mercedez Boston is a great team to make our purchase process very smooth with high integrity. Highly...
Response from the owner Replied: Hey Liang, thank you for the 5-star rating! We're happy to hear that Andy and our team provided a great experience during your purchase at Mercedes-Benz of Boston. We appreciate your recommendation. Congratulations on your new GLC 300. Drive safely!
Google Review
- July 13, 2023
I worked with Tabish as my sales person, he was so kind and took the time to answer all my questions. He made sure I understood everything. Even when I picked up my car he made sure to go over things again with me about the features of the vehicle. Highly recommend!!
Response from the owner Replied: Hi Carlos! We're stoked to hear about your positive experience with Tabish! We are proud to have Tabish in our team and he will be thrilled to know this feedback. Thanks for the recommendation and high praise. Enjoy cruising around in your ride from Mercedes-Benz of Boston!
Google Review
- July 13, 2023
Response from the owner Replied: Melody, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Boston!
Google Review
- July 13, 2023
Best device ever
Response from the owner Replied: It was our privilege to serve you, George! Thanks so much, from all of us here at Mercedes-Benz of Boston!
Google Review
- July 12, 2023
Amel is great. He is knowledgeable and super nice. The whole process is smooth. Highly recommended.
Response from the owner Replied: Hey Chengzhi, Thank you for the positive review! We're delighted to hear that Amel provided you with great customer service during your purchase. We appreciate your recommendation. We'll see you next time!-The Mercedes-Benz of Boston Team
Google Review
- July 12, 2023
Rob Tinkham is by far the best in business when it comes to selling cars the knowledge he holds is priceless definitely will be back for another commercial sprinter van. Thanks, Rob.
Response from the owner Replied: Hi Kevin! Thank you for the great review! We're so glad to hear that Rob provided you with excellent service and knowledge. Rob always goes the extra mile to keep our customers happy and will be thrilled to hear this feedback. We look forward to assisting you again in the future at Mercedes-Benz of Boston. Drive safely!
Google Review
- July 12, 2023
Rob Tinkham made the process of buying a new vehicle seamless. He was always available, delivered the car early and handled everything from the registration, inspection and numerous options for financing. We have been buying our cars from him for the last 20 years...its so easy and he's the best.
Response from the owner Replied: Hi Maureen! Congratulations! Thank you for your loyalty and kind words! We're so glad Rob could make the car-buying process seamless for you. Rob is an asset to our team and will happily hear this feedback. We appreciate your continued support over the past 20 years. Drive safely in your vehicle, and we look forward to serving you again at Mercedes-Benz of Boston!
Google Review
- July 11, 2023
Came all the way from Connecticut to buy a car from this dealer. Stephen made the process super easy!
Response from the owner Replied: Hey Josefita, thank you for the positive review! We're pleased that Stephen provided you with a seamless car-buying experience. We'll see you next time. Safe travels!- The Mercedes-Benz of Boston Team
Google Review
- July 11, 2023
I recently had the pleasure of working with Stephen Leung at Mercedes Benz of Boston, and I cannot praise him enough for his outstanding service and expertise. From the moment I stepped into the dealership, Stephen's professionalism, knowledge, and genuine passion for his work were evident.First and...
Response from the owner Replied: Thank you so much for the glowing review, Jaylen! We're delighted to hear that Stephen provided you with outstanding service and expertise. It's great to know that he went above and beyond in guiding you through the selection process and ensuring a smooth buying experience. We appreciate your recommendation, and we'll be sure to pass along your kind words to Stephen. Drive safely in your new Mercedes Benz!
Google Review
- July 11, 2023
Steve was the best salesman ever!!, made the process of our brand new gt53 very easy. Go see Steve!!!
Response from the owner Replied: Thanks for the review, Chris! We're happy to hear that Steve provided you with exceptional service and made your car-buying experience a breeze. Enjoy your brand-new GT53. We hope to see you again at Mercedes-Benz of Boston in the future!
DealerRater Review
- July 11, 2023
Great dealership top notch workers great customer service I wouldn’t go anywhere else Boston Mercedes in Somerville is the best and a big thank you to Gil and Albert they are the best
Mercedes-Benz of Boston Replied: Hey Michelle, thank you for the kind words! We're happy to hear that Gil and Albert provided a top-notch service experience to you. We appreciate your support and hope to see you again at Mercedes-Benz of Boston!
DealerRater Review
- July 11, 2023
Convenient location, knowledgeable staff, clean loaner cars, Friendly service people. Piece of mind that my car will be serviced correctly.
Mercedes-Benz of Boston Replied: Thank you for the review! We're glad to hear that our convenient location and friendly staff made your experience at Mercedes-Benz of Boston a positive one. We appreciate your business and hope to see you again in the future! We'll see you next time!
DealerRater Review
- July 11, 2023
Third Mercedes I purchased here. Best salesman. Andy Espinosa. Fair, honest, great communication. Got a great price on my trade in.
Mercedes-Benz of Boston Replied: Thank you for trusting Mercedes-Benz of Boston with your loyal business! We're happy to hear that Andy provided you with an excellent experience during your recent visit. We appreciate your support and hope you enjoy your new Mercedes Benz!
Google Review
- July 11, 2023
Response from the owner Replied: We love seeing 5-star reviews. Thanks, Denis!
Google Review
- July 10, 2023
This place was amazing. Mike R. was very helpful, explained everything in detail and wasn’t annoyed by any of my questions. Thank you!
Response from the owner Replied: Hey Maleena, thank you for the amazing review! We're pleased to hear that Mike provided helpful and detailed service. If you have any more questions in the future, don't hesitate to reach out. Have a great ride!- The Mercedes-Benz of Boston Team
Google Review
- July 09, 2023
This is my second purchase from MB of Boston. Our salesman Lovette Monteiro made the entire experience truly exceptional! He has a very approachable demeanor, was respectful of our time, answered all of our questions, and made the entire experience enjoyable. Lovette was extremely accommodating...
Response from the owner Replied: Hey Michelle, thank you for the wonderful review! We're pleased to hear that Albert provided exceptional service and made your experience at Mercedes-Benz of Boston a pleasure. We appreciate your recommendation and look forward to serving you again in the future.
Google Review
- July 08, 2023
Tabish was Very easy to work with, great service. Thank you!!
Response from the owner Replied: Stacie, thank you so much for the kind review! We're thrilled to hear you enjoyed working with Tabish and we hope you won't hesitate to reach out if our Mercedes-Benz of Boston team can assist you with any future automotive needs. Take care!
DealerRater Review
- July 08, 2023
Always very responsive whenever an out of regular service cycle develops. These and regular service intervals easy to schedule. I have always found the work thorough and reasonably priced.
Mercedes-Benz of Boston Replied: Thank you for the positive review! We're glad to hear that our team at Mercedes-Benz of Boston has been responsive and accommodating. We appreciate your business and look forward to serving you again in the future!
Google Review
- July 07, 2023
I would like to thank Michael Robinson and the team at Mercedes Benz of Boston. We had issue s with our car driving down from Canada. Michael understood the sense of urgency with our time line and the warranty coverage from a Canada. Long story short, Michael was able to get us our car back before...
Response from the owner Replied: Hi Adrian! Thank you so much for your kind words and a five-star review! We're glad to hear that Michael and the team at Mercedes-Benz of Boston were able to assist you with such urgency. Micheal is an asset to our team. It's great to know we could provide excellent service and hospitality during your visit. Drive safely, and we hope to see you again in the future!
Cars.com Review
- July 07, 2023
Brought in car for regular service, and I was treated quite well. Attention to detail, the fact that they remember my name after all these years, and the willingness to make changes or address concerns speak to the great finesse of the management and the excellence of the service staff.
Dealer Replied: Thank you for the wonderful review! We're delighted to hear that our team at Mercedes-Benz of Boston provided you with exceptional service and attention to detail. Your continued support means a lot to us, and we look forward to serving you in the future. Have a fantastic day!
Google Review
- July 07, 2023
Friendly and fast service 👍
Response from the owner Replied: Fatih, thank you for taking the time to review Mercedes-Benz of Boston! We hope we have the opportunity to serve you again in the future!
Google Review
- July 06, 2023
Very professional and fast service from the start once I arrived at their location. Plus a very nice technology layer of texts and emails (and tele if preferred) all the way around. Pick up was smooth as was the communication from start to finish. I definitely recommend as a Mercedes service option!...
Response from the owner Replied: Ross, thank you for the great review! We're so glad to hear that you had a professional and fast service experience at Mercedes-Benz of Boston. We appreciate your recommendation and we'll be sure to pass along your kind words to Jimmy. Have a wonderful day!
DealerRater Review
- July 06, 2023
Easy to schedule an appointment. My Service Advisor Michael Robinson was fabulous. He did a great job managing the service area and handling request from many customers! I appreciated his thoughtfulness with answering my questions and managing my service appointment today.
Mercedes-Benz of Boston Replied: Thank you for the wonderful review! We're so glad to hear that Michael provided excellent service and took care of all your needs. We appreciate your business and hope to see you again at Mercedes-Benz of Boston!
DealerRater Review
- July 06, 2023
Great buying experience. Very professional. Carlos was extremely efficient and always kept me informed on a timely basis.
Mercedes-Benz of Boston Replied: Thank you for the positive review! We're glad to hear that Carlos provided you with a great buying experience and kept you well-informed throughout the process. We appreciate your business and hope to see you again at Mercedes-Benz of Boston!
Google Review
- July 06, 2023
I just purchased the car with this dealer last month and I’m so happy that Max was very helpful. Every thing was smooth and quick. It was the best customer service that I’ve ever had. Definitely, recommend Max cuz you won’t be disappointed!
Response from the owner Replied: Thank you for the wonderful review! We're happy to hear that Max provided you with excellent customer service and made your car-buying experience smooth and quick. We appreciate your recommendation. We hope you enjoy your new car from Mercedes-Benz of Boston!
Google Review
- July 06, 2023
Wonderful customer service! They treat you like family. And assist to all your needs.
Response from the owner Replied: Thank you for sharing your wonderful experience with our team at Mercedes-Benz of Boston! We'll see you at your next service visit!
Google Review
- July 05, 2023
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Boston Team, Blair!
Google Review
- July 05, 2023
Response from the owner Replied: Thanks for the 5 star review, Jimmy. We hope to see you again at Mercedes-Benz of Boston!
Google Review
- July 05, 2023
Smooth experience. Erika was immediately helpful- excellent customer experience. they were finished ahead of schedule as well!10/10 would recommend
Response from the owner Replied: Hey Amy, thank you for the great review! We're happy to hear that Erika provided excellent customer service and your experience at Mercedes-Benz of Boston was smooth. Thank you for recommending us. We'll see you next time. Drive safely!
Google Review
- July 05, 2023
Service with Albert at Mercedes Benz of Boston is consistently EXCEPTIONAL!Albert’s attention to detail and service is unmatched!!
Response from the owner Replied: Joyce, thank you for the amazing review! We're so glad to hear that Albert consistently provides exceptional service. Your kind words mean a lot to us. Drive safely, and we hope to see you back at Mercedes-Benz of Boston in the future!
Yelp Review
- July 05, 2023
I'm really disappointed in how I was treated this time at Herb Chambers. I have had a great experience until this last time and I will never return. I will start going to the Mercedes dealership in Hanover. I brought my car in on June 1, 2023. I needed an inspection and there was a recall service...
Elizabeth M. Replied: Hi Juli, We understand your frustration and are disappointed that your visit was anything less than a five-star experience. We assure you that we will look into this situation on your behalf and see to it that it doesn't happen again. We hope that you will reach out if you have additional information that will help us in resolving these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
DealerRater Review
- July 04, 2023
They done great job to my car. They are very friendly. I recommended 🤩 all the employees treat me with a bright smile ☺️
Mercedes-Benz of Boston Replied: Thank you for the positive review! We're happy to hear that our team at Mercedes-Benz of Boston provided excellent service and treated you with a friendly attitude. Your recommendation means a lot to us! Have a wonderful ride!
Google Review
- July 04, 2023
I recently purchased my first electric car with Sun and I needed a lot of education. I had a great experience buying my EQE350 and I love the car. I would highly recommend purchasing with Sim.
Response from the owner Replied: Hi Erica! Congratulations! Thank you so much for sharing your positive experience with Sun and Sim at Mercedes-Benz of Boston! We're glad to hear that they provided you with the education and assistance needed during your first electric car purchase. Enjoy driving your 2023 Mercedes-Benz EQE350, and we appreciate your recommendation!
Google Review
- July 03, 2023
Worked with Eric for a new buy. Awesome service!!
Response from the owner Replied: All of us at Mercedes-Benz of Boston are happy to see this wonderful feedback! Thank you, Brandon!
Google Review
- July 03, 2023
Great service!
Response from the owner Replied: Reviews like this one make our day, Divya! Thanks from the Mercedes-Benz of Boston team.
Google Review
- July 03, 2023
Response from the owner Replied: Cintia, thank you for trusting Mercedes-Benz of Boston with your business!
DealerRater Review
- July 01, 2023
Jimmy the service rep took good care of me went above in beyond got the car back in no time looking forward to coming back here for the next service when it’s time due great dealerships I recommend people to go here great experience. Thanks again Jimmy
Mercedes-Benz of Boston Replied: Thank you for the great review, Donya! We're so glad to hear that Jimmy took such excellent care of you. We appreciate your recommendation and look forward to seeing you again at Mercedes-Benz of Boston. Have a wonderful day!
Google Review
- June 30, 2023
Thanks to Sim for a smooth experience Picking up my new car, he had the car looking good and all my paperwork ready. He even took the time to explain to me all my new car features
Response from the owner Replied: Congratulations! Thank you for the kind words! We're so glad Sim provided you a smooth and enjoyable experience at Mercedes-Benz of Boston. We will pass on your appreciation to Sim and the team they will be happy to hear this. Enjoy your Mercedes-Benz and all its features! We'll see you next time!
Google Review
- June 30, 2023
I don’t write reviews often, but based on the amazing experience I had with Andy at Mercedes-Benz of Boston, I have to! Andy recently helped me with the purchase of my new GLC300, and was unbelievably helpful from start to finish. Going in to any dealership to buy a new car can be incredibly...
Response from the owner Replied: Hi Jill! Congratulations on your Mercedes-Benz GLC300! Thank you so much for taking the time to share your amazing experience with Andy at Mercedes-Benz of Boston! Andy is a true professional and we are proud to have him in our team. We're glad that he could make the car-buying process stress-free and enjoyable for you. We appreciate your kind words about our team. Drive safely and enjoy your ride!
Google Review
- June 30, 2023
Excellent service and support from Max Wang! Have a few questions about an AMG product. He patiently answered my questions and gave professional suggestions that helped me immensely in the performance cars market. Highly recommended.
Response from the owner Replied: Bernard, thank you for the fantastic review! We're so glad that Max provided you with excellent service and support. If you have any more questions or need further assistance, don't hesitate to reach out. -Mercedes-Benz of Boston
Google Review
- June 30, 2023
I would recommend anyone to buy a car from Max. 10 stars.
Response from the owner Replied: Thank you for the kind review! We appreciate you recommending Max & the Mercedes-Benz of Boston team to other car shoppers and hope to see you again in the future. Take care!
Google Review
- June 30, 2023
Very professional knew what the problem was spot on. Checked back with me of what was going on with my vehicle. Got me out in a timely fashion. Thanks again.
Response from the owner Replied: Hey Arletha, thank you for the kind words! We're glad our team at Mercedes-Benz of Boston could provide you with professional and efficient service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Drive Safely!
Google Review
- June 29, 2023
Response from the owner Replied: Congratulations on your new car! We're happy to hear that Jonathan provided you with excellent service and answered all your questions patiently. Thank you for choosing Mercedes-Benz of Boston! Enjoy your new ride!
DealerRater Review
- June 29, 2023
Service was timely, efficient and professional! Details explained and both bringing and getting car from service done in a very efficient manner
Mercedes-Benz of Boston Replied: Thank you for the great review! We're glad to hear that your service experience at Mercedes-Benz of Boston was timely, efficient, and professional. Our team is dedicated to providing excellent customer service from start to finish. Drive safely, and we hope to see you again in the future!
DealerRater Review
- June 29, 2023
Great service and quick to solve the problem. I like to say Thank you, good job.
Mercedes-Benz of Boston Replied: We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!
DealerRater Review
- June 29, 2023
What a great experience having new tires put on my car. Fast and easy! Thank you!
Mercedes-Benz of Boston Replied: Thank you for the 5-star review! We're glad to know you had a seamless service experience with our team Mercedes-Benz of Boston. We'll see you on your next visit! Safe travels!
DealerRater Review
- June 29, 2023
Max provided excellent support and not only drove the car to my home but took the time to explain many of the major features.
Mercedes-Benz of Boston Replied: Congratulations! Thank you for the great review! We're glad to hear that Max provided excellent support and went above and beyond to make sure you understood all the major features of your car. Enjoy driving it, and we hope to see you again at Mercedes-Benz of Boston!
Google Review
- June 29, 2023
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Boston Team!
Google Review
- June 28, 2023
Eric was great! I sold my car and he made the entire experience incredibly easy and hassle free.
Response from the owner Replied: Hey Ethan, thank you for your kind words! It's great to know that Eric assisted you with selling your car and making the experience easy and hassle-free. We appreciate your feedback and hope to assist you again in the future!- The Mercedes-Benz of Boston Team
Google Review
- June 28, 2023
Eric Ilchenko was extremely helpful, kind, and good humored. Made buying a car a wonderful experience.
Response from the owner Replied: Thank you for the wonderful review! We're so glad to hear that Eric provided you with excellent service and made your car-buying experience a great one. Congratulations on your new car, and we hope to see you again at Mercedes-Benz of Boston in the future!
Google Review
- June 28, 2023
Eric Ilchenko is a fantastic sales representative! He was incredibly knowledgeable, spent time with us to understand what we were looking for, and provided lots of options along with their costs. He was extremely professional and friendly. We have never had such a good experience making a large...
Response from the owner Replied: Hey Isabel, thank you for the kind words about Eric! We're delighted to hear that he provided such exceptional service and made your car-buying experience a great one. Congratulations on your new car, and we hope you enjoy many miles. Drive safely!-The Mercedes-Benz of Boston Team
Google Review
- June 28, 2023
Nice service Erika outstanding explanation well done
Response from the owner Replied: We're happy to hear Erika provided you with such excellent service, Juan! Thanks for visiting Mercedes-Benz of Boston and please don't hesitate to reach out if we can assist you again in the future!
Google Review
- June 28, 2023
Response from the owner Replied: Hey Peter, thank you for the great review! We're happy that our team provided unparalleled customer service during your visit to Mercedes-Benz of Boston. We'll see you next time!
DealerRater Review
- June 28, 2023
Highly recommend Stephen from the dealership, smooth and fast buying experience, considerate for clients as well!
Mercedes-Benz of Boston Replied: Hi Claire! Congratulations! Thank you for the recommendation! We're glad Stephen provided you with a smooth and fast buying experience at Mercedes-Benz of Boston. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Drive safely!
DealerRater Review
- June 28, 2023
Erika is awesome to work with and has been great with our Sprinter van repairs.
Mercedes-Benz of Boston Replied: Thank you for your feedback! We're thrilled to hear that you've had a positive experience working with Erika for your Sprinter van repairs at Mercedes-Benz of Boston. She's a valuable member of our team and takes great pride in delivering excellent service to our customers. We appreciate your trust in us and look forward to assisting you with any future automotive needs.
Google Review
- June 28, 2023
I've been coming here for a long time and the only person I personally want to deal with is Schneider. He takes care of my car services better than anyone I've ever dealt with. He is polite and answers questions and even goes out of his way. I appreciate the customer service here and will always and...
Response from the owner Replied: Viyonika, thank you for the kind words! We're glad that Schneider has provided you with exceptional service at Mercedes-Benz of Boston. We appreciate your loyalty and look forward to continuing to take care of your car needs in the future. Drive safely!
Cars.com Review
- June 28, 2023
Service lead by Albert is always first rate. It is a pleasure to bring my car there as I have been doing for 20+years. It is the reason I have bought cars there!
Dealer Replied: Thank you for your loyalty to Mercedes-Benz of Boston! We're so glad that Albert and our team have consistently provided you with top-notch service over the years. We appreciate your kind words and look forward to continuing to serve you in the future. Drive safely!
Google Review
- June 28, 2023
What a great team at Herb Chambers!!!! we just bought a new GLA 250 from Stephen and what a great experience we had with him. He is super knowledgeable, patient, and highly customer focused. Kudos to the management team for hiring such a valuable ambassador to your organization!
Response from the owner Replied: Hey Nancy, congratulations on your new Mercedes-Benz GLA 250! Thank you for the kind feedback! We're delighted to hear that Stephen provided you with a great car-buying experience at Mercedes-Benz of Boston. We appreciate your support and hope you enjoy your new ride!
Google Review
- June 27, 2023
Response from the owner Replied: Chen, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Boston!
Google Review
- June 27, 2023
It was great working with Kashif. He was very helpful and knowledgeable.He helped me through the whole process.
Response from the owner Replied: Saghar, thank you for the five-star review! We're delighted to hear that Kashif provided excellent assistance and guidance throughout your experience. We'll see you next time!-The Mercedes-Benz of Boston Team
Google Review
- June 27, 2023
Great experience. Matt was really kind and helpful. Called me within an hour of dropping off my car to review the diagnostic and explained what I needed to do moving forward.Been here twice. Second experience far better than the first. Thank you!
Response from the owner Replied: Hey Kara, thank you for sharing your great experience with us! We're glad to hear that Matt provided kind and helpful service during your visit to Mercedes-Benz of Boston. We appreciate your repeat business and look forward to serving you again in the future. Safe travels!
Google Review
- June 27, 2023
Response from the owner Replied: Mario, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
DealerRater Review
- June 27, 2023
they are very helpful, patient, professional. i have really good experience to buy a new car from there
Mercedes-Benz of Boston Replied: Thank you for the positive review! We're glad to hear that our team at Mercedes-Benz of Boston provided you with helpful and professional service during your car-buying experience. Congratulations on your new car, and we hope to see you again in the future!
DealerRater Review
- June 27, 2023
Michael is really helpful and efficient, replacing my tire within half a day during a weekend and also gives me useful info about how to do the reimbursement with my insurance company!
Mercedes-Benz of Boston Replied: Hey Kai, we're happy to learn that Michael provided you with helpful and efficient service! Thank you for choosing Mercedes-Benz of Boston for your vehicle needs! Drive safely!
Google Review
- June 26, 2023
Response from the owner Replied: Thanks so much, Cedric. We look forward to your next visit to Mercedes-Benz of Boston!
Google Review
- June 26, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Boston, and for your business. We are grateful to have you as a customer!
Google Review
- June 26, 2023
Exceptional service
Response from the owner Replied: Edgard, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
DealerRater Review
- June 26, 2023
Came in for an oil change and inspection sticker with out an appointment. The waiting didn't seem to take that long.
Mercedes-Benz of Boston Replied: John, thank you for choosing Mercedes-Benz of Boston for your oil change and inspection sticker. We're glad to hear that the wait time was reasonable. If you have any other automotive needs in the future, please don't hesitate to reach out. Have a great day! - Mercedes-Benz of Boston
DealerRater Review
- June 26, 2023
Customers are treated with respect. The communication is great from the staff and they stay well informed regarding the services
Mercedes-Benz of Boston Replied: Hi Bedri! Thank you for the kind words! We're glad to hear that our team at Mercedes-Benz of Boston treated you with respect and provided great communication. Your satisfaction is important to us. Have a wonderful ride!
Google Review
- June 26, 2023
Response from the owner Replied: We are so happy that our Mercedes-Benz of Boston team earned your five stars. Thanks, Joydeep!
DealerRater Review
- June 25, 2023
Very professional n great service. My service advisor is very good. Always helpful when ur in need.
Mercedes-Benz of Boston Replied: Thank you for the kind words! We're so glad to hear that you had a great experience with our service team. Your satisfaction is our top priority, and we're always here to help when you need us. Drive safely, and we hope to see you again at Mercedes-Benz of Boston!
DealerRater Review
- June 25, 2023
Excellent service and communication. Drop off was efficient, loaner car was nice and frequent calls and text as the car was serviced was much appreciated.
Mercedes-Benz of Boston Replied: We're so glad to hear that you had an excellent experience with us, Brenda! Thank you for taking the time to leave such a positive review. We strive to provide efficient service and clear communication every step of the way. If there's anything else we can assist you with in the future, please let us know. Have a great day! - The Mercedes-Benz of Boston Team
Google Review
- June 24, 2023
Professionals / excellent service/Qualified and courteous employees/Car people...
Response from the owner Replied: Hey Jim, thank you for your kind words about our team. We're glad to know you had an excellent service experience at Mercedes-Benz of Boston. We look forward to assisting you again in the future!
DealerRater Review
- June 24, 2023
My visit here is always pleasant. I trust the team with my vehicle and my advisor Schneider provides excellent customer service, easy to talk to and is well equipped with knowledge. The team recognizes faces and is quite welcoming. My car is returned looking and feeling twice as good. Thank you...
Mercedes-Benz of Boston Replied: Thank you for your kind words, Lovefera! We're so glad to hear that Schneider and the team at Mercedes-Benz of Boston provide excellent customer service and take great care of your vehicle. We appreciate your trust and loyalty. Have a fantastic day!
Google Review
- June 24, 2023
They are excellent in taking care of your car. For the past five years, I have been working with a service advisor, Patrick. He’s prompt to reply and takes time to explain details. Patrick and the team have kept my car in really good condition. Highly recommended!
Response from the owner Replied: Hey Suray, thank you for the great review! We're thrilled to hear that Patrick and our team at Mercedes-Benz of Boston have consistently provided excellent service and kept your car in top condition. We appreciate your recommendation. We look forward to serving you again in the future!
Google Review
- June 24, 2023
Response from the owner Replied: Damien, we appreciate the stellar review here at Mercedes-Benz of Boston!
Google Review
- June 23, 2023
We recently purchased a vehicle from the Mercedes Benz in Somerville. My experience has been more than professional and customer service was more than satisfied. Jhonathan proved to be a very knowledgeable and professional car salesperson. He was courteous and went out of his way to help us out....
Response from the owner Replied: Hey Winnie, thank you for the positive review! We're delighted that Jhonathan provided exceptional service and made your car-buying experience a great one. We hope to see you again in the future. Congratulations on your new car!- The Mercedes-Benz of Boston Team
Google Review
- June 22, 2023
I made a customized order for GLC 2023 on January 2023 with Jhonathan at Mercedes-Benz of Boston. He’s a very responsible person and by far the best sales agent that I have worked with so far. So responsive whenever I had questions about the car delivery, any changes to the order and all the way...
Response from the owner Replied: Thank you, Milad! We're so glad to hear that Jhonathan provided such excellent service throughout your entire car-buying experience. We appreciate your recommendation and hope you enjoy your new GLC 2023! - Mercedes-Benz of Boston
Google Review
- June 21, 2023
I had an excellent experience at Mercedes Benz of Boston Sommerville with Salesperson Rob Tinkham. He was knowledgeable, attentive, and provided exceptional customer service throughout the entire process. Rob's professionalism and expertise made buying a car a smooth and enjoyable experience. I...
Response from the owner Replied: Thank you, Saurabh, for the 5-star rating and feedback! We're happy to hear Rob provided great customer service and made your car-buying process simple and pleasurable. We value your advice and hope you're enjoying your new Mercedes-Benz. Drive safely!
Google Review
- June 21, 2023
Kashif was the Best!!! He was very patient and considerate with us. It was actually a fun experience working with him. He gave us chooses to choose from that met our budget. He explained everything throughly. He finally got us exactly what we wanted. We are very happy with our car and the...
Response from the owner Replied: Thank you, Hazeline! We're so glad to hear that Kashif provided you with such a positive and enjoyable experience. We appreciate your recommendation and hope you enjoy your new car! - The Mercedes-Benz of Boston Team
DealerRater Review
- June 21, 2023
I had an excellent experience at Mercedes Benz of Boston Sommerville with Salesperson Rob Tinkham. He was knowledgeable, attentive, and provided exceptional customer service throughout the entire process. Rob's professionalism and expertise made buying a car a smooth and enjoyable experience. I...
Mercedes-Benz of Boston Replied: Thank you for the great review! We're so glad to hear that Rob provided exceptional customer service and made your purchase experience smooth and enjoyable. We appreciate your recommendation, and we'll be sure to pass along your kind words to him. Drive safely in your new Mercedes-Benz, and we hope to see you again in the future!
Google Review
- June 20, 2023
Recently purchased my new 2024 GLE 450 from Kashif. The whole experience start to finish was the true red carpet treatment. When you purchase these vehicles you purchase the experience along with the actual vehicle itself. Kashif and his Manager AJ most certainly provided that true Mercedes...
Response from the owner Replied: Hey Randy! Congratulations on your new 2024 GLE 450 from Kashif and AJ at Mercedes-Benz of Boston. We're so glad to hear that you had a red-carpet treatment experience with us. Enjoy your new ride, and we'll be here for any future needs you may have! - Mercedes-Benz of Boston
Google Review
- June 20, 2023
My service guy is Patrick and he is great! Super efficient and willing to accommodate my request. Would definitely recommend him.
Response from the owner Replied: Thank you for the shoutout, Billy! We're glad to know about your excellent service experience with Patrick who went above and beyond to meet your needs. We appreciate your recommendation and look forward to assisting you again in future. Safe travels! - The Mercedes-Benz of Boston Team
Google Review
- June 20, 2023
Destroyed a tire on Sunday, June 18. Of course, no place was open. It was a run-flat tire, but still...I was 30 miles from home. Made it home. Showed up at Mercedes-Benz of Boston at 7am on Monday, June 19, a holiday. They were open, fit me in without an appointment, had a replacement tire in stock,...
Response from the owner Replied: Thanks for the great review, David! We're glad we could help you out and get you back on the road quickly. If you ever need anything else, don't hesitate to reach out. Drive safely! - The Mercedes-Benz of Boston Team
DealerRater Review
- June 20, 2023
Support and service at Mercedes-Benz is always top notch, courteous and professional! I recommend their service department against other dealerships I have dealt with.
Mercedes-Benz of Boston Replied: We're so glad to hear that you had a top-notch experience with our service department! Thank you for recommending us and choosing Mercedes-Benz of Boston. We appreciate your support!
Google Review
- June 19, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!
Google Review
- June 18, 2023
I highly recommend Sim as a salesperson! Highly knowledgeable and went above and beyond in making sure I was comfortable every step of the way.
Response from the owner Replied: Thank you for the recommendation! We're so glad that Sim provided you with a comfortable and knowledgeable experience at Mercedes-Benz of Boston. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day! - The Mercedes-Benz of Boston Team
Google Review
- June 18, 2023
Kashif was really helpful! He answered all questions and gave really good advice. I was very pleased with him. Thank you!
Response from the owner Replied: Thank you, Diane! We're so glad to hear that Kashif provided excellent service and answered all your questions. We appreciate your kind words and hope to see you again at Mercedes-Benz of Boston!
Google Review
- June 18, 2023
Saturday my girlfriend myself and my best bud went to the Mercedes in Somerville inquiring a smart car for two they had there. Tabish and staff members like A.J helped immediately as we walked in and my 10:45am appointment was honored plus Tabish generously went above and beyond for our comfort...
Response from the owner Replied: Philip, thank you so much for taking the time to leave us such a kind review! We're glad that Tabish and A.J were able to provide you with excellent service during your visit. We appreciate your business and hope you enjoy your new smart car. Drive safely! - The Mercedes-Benz of Boston Team
Google Review
- June 17, 2023
Steve was amazing great customer service. He’s that guy.
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!
Google Review
- June 17, 2023
Very professional. Thank you so much for your help Schneider
Response from the owner Replied: We are honored to receive your support, Youcef. Thank you! - Mercedes-Benz of Boston Team
Google Review
- June 16, 2023
Thank you for everything Mercedes Benz of Boston, I’m grateful for you guys helping me get my new car. Carlos Romero is the best car salesman in the world. 10/10 customer service I’ve never seen better in my life he deserves everything.
Response from the owner Replied: Manvir, thank you so much for the kind words! We're delighted to hear that Carlos provided you with exceptional customer service and helped you find your new car. We'll be sure to pass along your praise. Enjoy your new ride, and we hope to see you again in the future at Mercedes-Benz of Boston! - Mercedes-Benz of Boston
Google Review
- June 15, 2023
My experience here was great! Thanks to Kashif, I got my dream first car! The whole process was smooth and he was very helpful with questions and concerns we had making us confident about the purchase.
Response from the owner Replied: We're so happy to hear that you had a great experience at Mercedes-Benz of Boston, SSH! Congratulations on getting your dream first car with the help of Kashif. We strive to make the process as smooth as possible and it's wonderful to know that he was helpful and addressed all your questions and concerns. Thank you for choosing us, and enjoy your new ride! - Mercedes-Benz of Boston
DealerRater Review
- June 15, 2023
Dana and salesman were great love the vehicle and people are easy to work with
Mercedes-Benz of Boston Replied: Thank you for the awesome review! We're so glad you had a great experience with Dana & the team here at Mercedes-Benz of Boston and we hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle!
Google Review
- June 15, 2023
To begin with, the brand new EQE-SUV 350+4WD is an outstanding automobile in all respects. The Herb Chambers Mercedes-Benz of Boston dealership also is first rate in staff and auto selection. My sales rep knew the EV characteristics quite well, and helped me to choose among various options; he later...
Response from the owner Replied: Stephen, we're delighted to hear that you had an outstanding experience with the brand new EQE-SUV 350+4WD at Mercedes-Benz of Boston! We take pride in our knowledgeable staff and wide auto selection. It's great to know that your sales rep was able to assist you in choosing the right options and teaching you about the SUV's technology. We're glad it all worked out in the end. Your satisfaction means everything to us! Drive safely in your new SUV!
Google Review
- June 14, 2023
Good experience - easy pick-up and drop-off for my vehicle. Staff are all very friendly. Car runs great.
Response from the owner Replied: Heather, we're so glad to hear that you had a good experience with us at Mercedes-Benz of Boston! It's wonderful to know that our staff provided friendly service and made the pick-up and drop-off process easy for your vehicle. We appreciate your kind words and we're here whenever you need anything in the future. Enjoy your car!
Google Review
- June 14, 2023
We had a great experience purchasing our GLC Coupe this month. We walked in on a busy Saturday without an appointment, but Rob Tinkham stepped in and provided excellent service. We had a particular model in mind, and Rob reviewed all the vehicles in their inventory as well as searching other Herb...
Response from the owner Replied: Barbara, we're so glad to hear about your great experience purchasing your GLC Coupe at Mercedes-Benz of Boston! Our team works hard to provide excellent service, and it's wonderful that Rob Tinkham was able to assist you in finding the perfect car for you. We appreciate your kind words about our no-pressure sales environment and how all of your questions were answered. Enjoy your road trips this summer in your new SUV! - Mercedes-Benz of Boston
Google Review
- June 14, 2023
Amel is absolutely outstanding. He was patient and knowledgeable. There wasn't a single question he couldn't answer. He made the purchase flawless. He went above and beyond for us. We will definitely be back when it's time for a new Benz.
Response from the owner Replied: Amel truly exceeded our expectations with his exceptional knowledge and patience. We're delighted to hear how flawlessly he guided you through the purchase process. Thank you for choosing Mercedes-Benz of Boston, and we look forward to assisting you again in the future when it's time for your next Benz! - Mercedes-Benz of Boston
Google Review
- June 14, 2023
Great experience working with Chad, Amel and Paolo. Amel went above and beyond!
Response from the owner Replied: Hi Jack! Thank you for sharing your wonderful experience working with Chad, Amel, and Paolo at Mercedes-Benz of Boston. Amel always goes the extra mile, he will be thrilled to hear this feedback. We appreciate your business and look forward to helping you in the future with your automotive needs.
Google Review
- June 14, 2023
On April 1, 2023, I visited a Kelly Blue Book certified dealership to have my vehicle appraised before heading to your dealership. Initially, I was drawn to the GLA 250 based on the appealing photos and specifications provided online. However, upon arriving at your dealership and test driving the...
Response from the owner Replied: Mindy, We regret that your situation was not up to our usual standards of service. We never intend to inconvenience or frustrate anyone and hope there is an opportunity to make this up to you in the near future. We encourage you to reach out to Jeff Davis, General Manager, directly at jeff@herbchambers.com to determine what can be done to regain your confidence in us. Thank you!
Google Review
- June 13, 2023
Fantastic sales experience at Mercedes-Benz of Boston. I can highly recommend Eric Ilchenko of the sales team. He is a great communicator and knows everything there is to know about the MB fleet. He helped me through all of the set-up and was endlessly patient with all of my questions. Thank you,...
Response from the owner Replied: Susan, we can't thank you enough for sharing your fantastic sales experience with Eric Ilchenko at Mercedes-Benz of Boston. We're delighted to hear that he was patient, knowledgeable and helpful in every way possible during the set-up process. Congratulations on your new Mercedes! - Mercedes-Benz of Boston
Google Review
- June 13, 2023
CAME IN LOOKING FOR A CAR THAT FIT MY BUDGET AND ROB WAS A GEM IN HELPING MAKE SURE I GOT THE BEST .WHAT I WANTED AS WELL AS WHAT FITTED MY NEEDS. HE WAS VERY HONESY AND MADE IT HIS PRIORITY TO ANSWER ALL MY INQUIRIES. VERY HAPPY I CAME TO MERCEDES BENZ FOR MY CAR PURCHASE !!!
Response from the owner Replied: We're so glad to hear about your positive experience with Rob and the team at Mercedes-Benz of Boston! It's always our top priority to make sure our customers find a vehicle that fits their budget and needs. Thank you for trusting us with your car purchase, enjoy the new ride!
Google Review
- June 12, 2023
Just purchased my first Mercedes, with the amazing help of Richie Bautista! He made the process of purchasing a vehicle so easy and practical. I explained to him what I was looking for and he found the perfect car for me. He was super friendly and he was honest about the purchase the whole time....
Response from the owner Replied: Melany, congratulations on your first Mercedes purchase! We're so glad to hear that Richie Bautista made it a seamless and enjoyable experience for you. It's wonderful to know that Chadi Chakar, the general sales manager was also involved in making sure you drove off happy with your new car. Thank you for sharing this positive feedback with us at Mercedes-Benz of Boston!
Google Review
- June 12, 2023
The best of the best. Patrick always take good care of me .
Response from the owner Replied: Kelly, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
Google Review
- June 12, 2023
I recently purchased a car from Kashif, and he has been an outstanding sales representative. From his knowledge of the vehicles to his transparent and honest approach, Kashif made the entire process smooth and enjoyable. He went above and beyond to ensure I found the perfect car within my budget....
Response from the owner Replied: Lois, we are thrilled to hear about your positive experience with Kashif! We are proud to have him on our team at Mercedes-Benz of Boston. Thank you for choosing us for your car purchase and sharing your feedback about Kashif's outstanding knowledge and transparent service approach. Safe travels in your new vehicle! - Mercedes-Benz of Boston
DealerRater Review
- June 12, 2023
Service department did a great job. Patrick and team have always looked after my car
Mercedes-Benz of Boston Replied: We're happy to hear Patrick was so helpful during your recent service appointment! Thank you for being part of our Mercedes-Benz of Boston family! We'll see you next time!
Cars.com Review
- June 12, 2023
I would highly recommend this dealership. Ricardo was a very professional and transparent sales person, making the car buying experience an unusually pleasant one! I will absolutely return here for my next purchase, even though there are other dealerships much closer, but this is worth the trip.
Dealer Replied: Thank you for taking the time to leave us a five-star review! We're thrilled to hear that Ricardo provided you with professional and transparent service during your car buying experience at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to helping you with your next purchase.
Google Review
- June 12, 2023
I just purchased a SUV from Tabish Iqbal. He explained everything in details and made the process for me seemless.Thank you
Response from the owner Replied: Hey Robert, congratulations on your new SUV! We're delighted to learn that Tabish provided a seamless experience during your SUV purchase journey! Our team at Mercedes-Benz of Boston appreciates this kind feedback from you. Wishing you many happy miles ahead!
Google Review
- June 11, 2023
It was such a pleasure working with Tabish! So easy to work with and communication was excellent. Would absolutely work with him again.
Response from the owner Replied: Hey Cathy, Thank you for the 5-star rating and review! We're delighted to hear that Tabish provided you with an excellent experience here at Mercedes-Benz of Boston. We look forward to assisting you again in the future!
Google Review
- June 11, 2023
Response from the owner Replied: We're so glad to hear how happy you are with the service provided by Jimmy and our team at Mercedes-Benz of Boston, Deborah! It's always our goal to provide efficient repairs and thorough answers. Please don't hesitate to contact us again if there is anything we can do for you in the future.
Google Review
- June 11, 2023
I just got into my second lease at Mercedes Benz of Boston. Ronald helped me with both of my leases and he’s great! Always answers my questions and is very kind and professional!!
Response from the owner Replied: We're thrilled to hear that Ronald helped make your lease process smooth and positive, Nina! Thank you for choosing Mercedes-Benz of Boston and for taking the time to share your experience. We appreciate your support of our team and hope you enjoy your new lease. - Mercedes-Benz of Boston
Google Review
- June 11, 2023
Response from the owner Replied: Leticia, your kind review warms our heart! - Mercedes-Benz of Boston Team
DealerRater Review
- June 11, 2023
We wanted to thank and recognize Mr. Tavish Iqbal from the bottom of our heart for always going above and beyond for us. It was a wonderful experience during the purchase process of 2022 GLC 300 on 05/27/2023.. We will highly recommend of Mercedes-Benz of Boston and the main reason behind that is...
Mercedes-Benz of Boston Replied: Thank you for sharing your wonderful experience, Monideepa and Prasenjit! We are glad to hear that Tavish provided you with genuine and kindhearted sales service during your purchase of the 2022 Mercedes-Benz GLC 300. We will let him know how much he is appreciated. Thank you for recommending us and we hope to see you again in the future! - Mercedes-Benz of Boston
Google Review
- June 10, 2023
Top notch service and my MB service rep Schneider took care to make sure I had an excellent experience.
Response from the owner Replied: We're pleased to read your kind words about the top-notch service you received at Mercedes-Benz of Boston! It's wonderful knowing Schneider went above and beyond to ensure an excellent experience. Thank you for taking the time to leave us a five-star review, Malik!
Google Review
- June 10, 2023
Great experience working with Steve. Was very detailed and listened to my needs. Ask for Steve if you want a Mercedes!
Response from the owner Replied: We're thrilled to see you had a great experience with Steve here at Mercedes-Benz of Boston! Our team appreciates the feedback and we're glad Steve was able to help find the perfect Mercedes for you. Thank you for sharing your positive experience, and we hope to see you again soon! - Mercedes-Benz of Boston
Google Review
- June 09, 2023
Very positive experience buying my first car. I bought a used Subaru (I believe a prior customer had traded it in). My salesperson, Max Wang, was helpful, communicative, and transparent throughout, including staying late so I could come sign the purchase papers. For the test drive, they made sure I...
Response from the owner Replied: Thank you for the excellent review, Bridget! We're happy to hear Max worked hard to ensure you had a great experience and we'll be sure to let him know how much you appreciate his helpful & communicative service. Enjoy your vehicle and please don't hesitate to reach out if our Mercedes-Benz of Boston team can assist you again in the future!
Google Review
- June 09, 2023
Recently had my vehicle serviced at this dealership. Jimmy as well as the service people were very professional and diligent. My car was serviced as expected which was completed in a day. I wish the price for this work could have been lower and more of this cost was under my service warranty, but it...
Response from the owner Replied: We appreciate your feedback, Mars! It is great to hear that Jimmy and our service team provided you with professional and efficient service. We understand your concerns about pricing and warranty coverage, and we will continue to work hard to keep our services competitive. Thank you for choosing Mercedes-Benz of Boston for your vehicle needs. - Mercedes-Benz of Boston
Google Review
- June 09, 2023
I was hesitant to go all electric. But rob tinkam and Jeff Davis at herb chambers Mercedes in Somerville really took their time and showed me how great going electric could be. My new car is unbelievable. The service I received was tremendous. They even installed a electric charging station at my...
Response from the owner Replied: Thank you for sharing your wonderful experience with Rob Tinkam and Jeff Davis here at Mercedes-Benz of Boston, Steve! We are thrilled to hear that they were able to help you see the benefits of going electric and that you are loving your new car. The fact that they also installed an electric charging station in your garage is a testament to our amazing team's commitment to excellent service. Enjoy the ride, Steve! - Mercedes-Benz of Boston
DealerRater Review
- June 09, 2023
Friendly and knowledgeable staff with a wide variety of vehicles and inventory. Responsive to all questions in a pleasant atmosphere
Mercedes-Benz of Boston Replied: We appreciate your kind words, Bob! It's great to hear that the Mercedes-Benz of Boston team was friendly and knowledgeable while responding to your questions. Thank you for taking the time to share your experience. Come back soon!
DealerRater Review
- June 09, 2023
I live only 5 miles from a Mercedes dealership but I make it a point to travel 20 miles to Mercedes - Benz of Boston because of their excellent service. I’ve been driving an S class for the past 25 years and purchased my last 2 from Mercedes-Benz of Boston. Very friendly with excellent customer...
Mercedes-Benz of Boston Replied: Keith, thank you so much for the fantastic review! We appreciate you making the 20-mile drive to work with us here at Mercedes-Benz of Boston and are thrilled to hear that Albert & the team continue to provide you with such fantastic service. Thanks again for all of your support over the years and we'll see you at your next visit!
Google Review
- June 09, 2023
Response from the owner Replied: James, thanks for leaving Mercedes-Benz of Boston a review. Have a great day!
Google Review
- June 09, 2023
I had nothing short of a fabulous experience servicing my vehicle at MB of Boston. Friendly and excellent customer service, everyone is very attentive i felt like all my needs were being taken care of. My representative Schneider he's the best, he’s super knowledgeable about the parts and explained...
Response from the owner Replied: We're thrilled to hear you had a fabulous service experience with us at Mercedes-Benz of Boston, Laura Maria Cruz! Our team takes pride in providing excellent customer service and being attentive to all guest needs. It's great to know Schneider was super knowledgeable and informative during your visit. We appreciate your 10/10 rating and can't wait to serve you again! - Mercedes-Benz of Boston
Google Review
- June 09, 2023
If you want to get a Mercedes, go find Max. He has been super helpful, and got me the car I want. Thanks Max :-)
Response from the owner Replied: Hi Aaron! Congratulations on your new Mercedes-Benz! We're delighted to hear Max provided you with such an outstanding experience! Thank you for sharing your positive encounter here at Mercedes-Benz of Boston. We appreciate your trust in us and are glad we could assist you in getting the car you want. Safe travels!
Google Review
- June 08, 2023
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Boston, thanks so much Nina!
Google Review
- June 07, 2023
I had the best experience at Mercedes Benz of Boston! I was taken care of by Amel, one of the most helpful sales reps I’ve ever worked with. Throughout the short time I spent with Amel, we learned a lot about each other and he brought a very personal feel to my experience. Amel also went above and...
Response from the owner Replied: Hey Karim, Thank you for your kind review of Mercedes-Benz of Boston. We're delighted to hear that Amel provided you with exceptional service during your visit and went above and beyond to make sure your needs were met. It's great knowing that he made you feel valued as a customer and provided a personalized experience by updating you throughout the process. We look forward to seeing you again soon!
DealerRater Review
- June 07, 2023
We drove to the dealer without an appointment and got serviced right away. Richie was incredibly helpful. He patiently listened to our needs and we got the car we wanted!
Mercedes-Benz of Boston Replied: Thank you for visiting Mercedes-Benz of Boston! We're so glad Richie was able to get you into the car you wanted and we'll be sure to let him know how much you appreciate his wonderful service. Enjoy your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- June 07, 2023
I would like to express my utmost admiration for Mr. Albert Berisha and commend him for his exceptional dedication to his responsibilities and customer service at Mercedes-Benz of Boston. Whenever I have had the pleasure of visiting the establishment, Mr. Berisha has consistently displayed...
Mercedes-Benz of Boston Replied: Thank you so much for taking the time to share this fantastic feedback, Aliyev! Albert always takes such wonderful care of his customers and we certainly consider ourselves lucky to have him on our team. Thanks for being a Mercedes-Benz of Boston customer - we look forward to seeing you next time!
DealerRater Review
- June 07, 2023
I would like to express my utmost admiration for Mr. Albert Berisha and commend him for his exceptional dedication to his responsibilities and customer service at Mercedes-Benz of Boston. Whenever I have had the pleasure of visiting the establishment, Mr. Berisha has consistently displayed...
Mercedes-Benz of Boston Replied: Thank you so much for taking the time to share this fantastic feedback, Aliyev! Albert always takes such wonderful care of his customers and we certainly consider ourselves lucky to have him on our team. Thanks for being a Mercedes-Benz of Boston customer - we look forward to seeing you next time!
Google Review
- June 07, 2023
S rider and his team solved my software problem in a few hours. Lucky me to have a service team like Herb Chambers to support me.
Response from the owner Replied: Hi Chip! That's fantastic to hear! Thank you for taking the time to leave a review for Mercedes-Benz of Boston! It's indeed fortunate to have S Rider and a team like Herb Chambers that provides excellent support. We highly value your kind words and our team is looking forward to providing exceptional service during your next visit.
Google Review
- June 06, 2023
Very professional and knowledgeable excellent service
Response from the owner Replied: Edward, thanks for the awesome review of Mercedes-Benz of Boston!
Google Review
- June 06, 2023
Fast, kind, and professional service. Carlos Romero was a top-tier sales professional with an incredible sense of customer service and hospitality. Worked with Ford and Lincoln previously and now works with Mercedes for a reason! Great team and much more.
Response from the owner Replied: Thank you, Morgan, for the 5-star rating! We are elated to know that Carlos and our team at Mercedes-Benz of Boston have provided you with exceptional customer service. Thank you for being a loyal customer! It was our pleasure to assist you and we hope to see you again in the future!
Google Review
- June 06, 2023
I really just went to see my dream car ! The S CLASS it’s a vehicle you just can’t let go!! Have vehicles from Mercedes Benz of Natick but here in Boston they made me feel like this is the dealership I want to make business with. Ronal Escobar was very profesional and very helpful! Thanks so much...
Response from the owner Replied: Hi Jose,That's wonderful to hear! Congratulations on seeing and acquiring your dream car, the S-Class. It's a vehicle that definitely worth holding onto. We're happy to hear Ronal at Mercedes-Benz of Boston provided you with excellent assistance throughout the process. Thank you for choosing us and we hope you enjoy every moment in your new vehicle!
DealerRater Review
- June 06, 2023
MB of Boston is the best place in New England to have your car serviced. I split my time between Boston and southern Rhode Island and if my car needs service when I am in RI I will always drive the almost 2 hours to MB of Boston even though I have several dealerships closer. My service advisor...
Mercedes-Benz of Boston Replied: Wow, thank you so much for the kind review, John! Jimmy & the team are truly honored to help take care of your vehicle and look forward to your next visit here at Mercedes-Benz of Boston!
DealerRater Review
- June 06, 2023
They are very knowledgeable about the Mercedes Benz, their customer service and care is remarkable. They keep the vehicle owner updated by every progress while it’s in the shop.
Mercedes-Benz of Boston Replied: We are delighted to hear that you had a remarkable experience working with our team here at Mercedes-Benz of Boston! Thank you for taking the time to share your kind review with us. We hope to serve you again in the future!
Google Review
- June 05, 2023
Came here for my first time - I had Carlos Romero as my Sales consultant. Definitely had a great car buying experience here. Very professional!
Response from the owner Replied: Hey Michael, Congratulations on your first dream car! We're overwhelmed to hear that you had an excellent experience with Carlos and the team at Mercedes-Benz of Boston! Thank you for choosing us for your first car-buying experience, and we hope to see you again soon for all of your future automotive needs. Happy driving!
DealerRater Review
- June 05, 2023
Ron was very attentive, flexible, and thorough throughout the buying process. I recommend him and MB of Boston.
Mercedes-Benz of Boston Replied: Ron and the team appreciate the great review! We hope you enjoy your vehicle and look forward to working with you again! Thank you for choosing Mercedes-Benz of Boston!
Google Review
- June 04, 2023
Jhonathan Linares was the best car representative I've every worked with. He was professional, responsive and caring.
Response from the owner Replied: Hey George, We're delighted to know that your experience with Jhonathan at Mercedes-Benz of Boston was fantastic! Your awesome feedback makes us proud of our team's dedication to professionalism, responsiveness, and care. Thank you so much for trusting us with your car needs! We look forward to providing the same level of five-star service next time. Safe travels!
Google Review
- June 04, 2023
Schneider and the team was great! Got my problem fixed the same day with A quality service!
Response from the owner Replied: Rick, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Boston Team
Google Review
- June 03, 2023
Response from the owner Replied: Harold, thank you for sharing your positive feedback of Mercedes-Benz of Boston!
Google Review
- June 03, 2023
HIGHLY RECOMMEND!Mercedes-Benz of Boston has a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here mainly due to Kashif Sheikh, he was outstanding. He was always professional, listened to my needs, and very responsive. All the qualities that make a great...
Response from the owner Replied: We're thrilled to hear that you had a great car-buying experience with us at Mercedes-Benz of Boston! Kashif is outstanding, honest and professional. We'll be sure to pass your kind words along to him. It was our pleasure to help you achieve your goal and we hope you enjoy your new vehicle!
DealerRater Review
- June 03, 2023
Recognition for great customer service provided by Kashif Sheikh was outstanding! He was responsive to my goals, addressed my concerns and was a true professional making my experience a very stress-free and pleasant one. The dealership has a wonderful finance division as well!
Mercedes-Benz of Boston Replied: We're glad to hear about the wonderful customer service you received from Kashif during your stress-free and pleasant purchase at Mercedes-Benz of Boston. We are grateful for your recognition and look forward to serving you in the future. Thank you!
DealerRater Review
- June 03, 2023
I like this dealership. Convenient location and professional people who seem to care about giving good service to their customers. I will be leasing my next vehicle from here. That should be coming up soon. Schneider gave me a name of a sales person to talk to. I will follow up with him.
Mercedes-Benz of Boston Replied: We're so glad you enjoy visiting Schneider and our team, Elisa! We appreciate you letting us know that we've earned your business and hope you come to see us for your next lease in the future! Thank you! - Mercedes-Benz of Boston
Google Review
- June 03, 2023
Schneider, my service rep was amazing. He was efficient, caring, knowledgeable, and sensitive to the various requests I made. It was wonderful working with him.
Response from the owner Replied: Henry, we're delighted to hear that Schneider provided excellent service at Mercedes-Benz of Boston. Our team values your business and we thank you for taking the time to share a little bit about your experience. Have a great day!
DealerRater Review
- June 02, 2023
I wanted to thank and recognize Ricardo Bautista (Richi) from the bottom of my heart for always going above and beyond for me. The reason why I always go to this specific Mercedes location is because I know that I will always have a one of a kind experience. I have been to many Mercedes locations...
Mercedes-Benz of Boston Replied: Hi Pavli, We're happy you had a great experience with Richi and the team! We love knowing that we've done our part in ensuring a great purchase and hope you're loving your new ride! We appreciate your loyalty and look forward to earning five stars again next time! Thank you! - Mercedes-Benz of Boston
DealerRater Review
- June 01, 2023
Fantastic service. This dealership truly offers a world class experience, whether you are visiting for sales or service. Every part of my visit was pleasant, quick, and efficient. Would highly recommend!
Mercedes-Benz of Boston Replied: We're thrilled you had a fantastic experience at Mercedes-Benz of Boston, David! Thank you for recommending us and please don't hesitate to reach out the next time we can be of assistance!
Google Review
- June 01, 2023
Firstly, impressive offices with the most eye catching models on display as you navigate the premises. I had no idea what I wanted when I first walked into the show room but Max was very patient with me walking me through what models he thought would suit my family with all the details on pros and...
Response from the owner Replied: Shaz, we're thrilled to hear about your great experience at Mercedes-Benz of Boston! We take pride in providing our customers with a wide variety of models and informative service, and we're glad to hear that Max could help you make an informed decision. Thank you for choosing us as your dealership and we look forward to the opportunity to assist you in the future. - Mercedes-Benz of Boston
Google Review
- June 01, 2023
Umer and Ronald were very knowledgeable about the cars and found the best fit for us. Love our new GLE 53.
Response from the owner Replied: Vikas, we are so happy that our team at Mercedes-Benz of Boston could get you the best car for you! We wish you many adventures in your new GLE 53.
Google Review
- June 01, 2023
Excellent
Response from the owner Replied: Thank you for the wonderful review, David! We appreciate you coming to Mercedes-Benz of Boston!
Google Review
- June 01, 2023
Service is ok, not sure if the mechanics understand what they are doing. All they prefer to do is charge you to even touch the car.Interestingly. I told themI want to buy a car no Sales person was even interested to even come and checked with me . I was in the service area for 2 hrs .not hapoy with...
Response from the owner Replied: We're so glad Albert & the team could assist you, Debashree! Thanks for the review and please don't hesitate to reach out if we can be of service again in the future! - Mercedes-Benz of Boston
Google Review
- May 31, 2023
Response from the owner Replied: The team at Mercedes-Benz of Boston loves seeing great reviews! Thank you Danny!
Google Review
- May 31, 2023
Carlos Romero keeps me happy!
Response from the owner Replied: We appreciate your continued support, Gulie! Carlos and the team appreciate this five-star review and look forward to seeing you again! Thank you! - Mercedes-Benz of Boston
Google Review
- May 31, 2023
I had the pleasure of interacting with Max, and his services were simply outstanding. From the moment I walked into the showroom, Max was professional, attentive, and truly dedicated to ensuring a top-notch customer experience.Max showcased an impressive knowledge of the various Mercedes models and...
Response from the owner Replied: We are thrilled to hear about your exceptional experience with Max! Our team at Mercedes-Benz of Boston takes pride in delivering outstanding customer service, and we're delighted that Max was able to exceed your expectations. We appreciate your kind words and thank you for trusting us with your purchase. - Mercedes-Benz of Boston
Google Review
- May 31, 2023
I bought a Brand new AMG 53 at the Mercedes dealership in Somerville MA! Andy E was my salesman and treated me greatly throughout the process of buying the vehicle, he made everything really easy for me and actually helped speed up the process of getting my new wheels on the road asap! I would...
Response from the owner Replied: Matt, thank you for sharing your outstanding experience here at Mercedes-Benz of Boston in Somerville! We're thrilled to hear that Andy provided exceptional service throughout the car-buying process and we hope you enjoy your beautiful new AMG 53. Please don't hesitate to reach out if we can assist you again in the future!
Google Review
- May 31, 2023
As always the Herb Chambers experience was fantastic. From the moment I walked through the door thru the entire purchase process, Carlos Romero and the rest of the Herb Chambers team delivered a great car buying experience.
Response from the owner Replied: We're thrilled to hear that Carlos and the team here at Mercedes-Benz of Boston delivered a fantastic car buying experience! Thank you for sharing your feedback, Terry. We appreciate your business and hope you enjoy your new vehicle. - Mercedes-Benz of Boston
Google Review
- May 31, 2023
We bought a car from Rob Tinkham and couldn't be happier with the whole experience. He is incredibly knowledgeable with the products that he sells and is a pleasure to do business with. I have already recommended him to family and friends and plan on doing repeat business with Rob in the future.
Response from the owner Replied: We're thrilled to hear how happy you are with your car-buying experience with Rob at Mercedes-Benz of Boston. It's great to know that you recommend him and plan on doing more business with us in the future. We appreciate your support!
Google Review
- May 31, 2023
Ive been working with Rob Tinkham for many rears, his attention to detail is unmatched. Like many time is valuable and being able to work over the phone or via email with Rob poses no issues……what he says he delivers in spades!! I want to thank Rob and his team for making every purchase at...
Response from the owner Replied: Thank you for being a Mercedes-Benz of Boston customer, David! We're so glad Rob continues to earn your support with his professional & attentive service. Take care and we'll see you again next time!
Google Review
- May 31, 2023
Had to return my 3 years lease and I had the pleasure to work with Steven Leung. Best services representative. Made it easy and quick! Thank you.
Response from the owner Replied: We're happy to hear that Steven was able to provide you with quick and easy service during your recent visit to Mercedes-Benz of Boston, Jessica! Thank you for entrusting us with your lease return. We look forward to serving you again in the future.
Google Review
- May 31, 2023
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Boston! See you next time, Art.
Google Review
- May 31, 2023
Max was very professional, knowledgeable, patient and trustworthy. He took the time to understand what I was interested in and suggested an excellent vehicle 2018 / 27,000 miles Merk E300W4 which I have successfully purchased 😇
Response from the owner Replied: We're thrilled to hear that Max provided you with professional and knowledgeable service during your visit to Mercedes-Benz of Boston! We appreciate how he took his time to suggest an excellent 2018 Merk E300W4 with 27,000 miles which you have successfully purchased. Thank you for your support!
DealerRater Review
- May 31, 2023
Thank you Jimmy and the service team for making sure that my car is safe and in great condition. It’s always a pleasure to deal with employees at MB they are knowledgeable,helpful and caring about their clients. Great team work!
Mercedes-Benz of Boston Replied: We appreciate your kind words, Lucyna! Thanks for trusting Jimmy & the Mercedes-Benz of Boston team with your vehicle and please don't hesitate to reach out the next time we can be of assistance!
Google Review
- May 31, 2023
Response from the owner Replied: Kyoung, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Boston!
Google Review
- May 30, 2023
Perfect services provided by Mr. Ronald Escobar when handling my purchase.
Response from the owner Replied: We're happy to hear Ronald provided you with such excellent service, Kevin! Thanks for trusting Mercedes-Benz of Boston with your purchase and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- May 30, 2023
Max is a five-star salesperson at Mercedes-Benz of Boston! He's incredibly knowledgeable and always responsive, providing personalized service throughout my purchase of a 2023 GLC 300. I can't thank him enough for his assistance. Kris, the business manager, was also very helpful, patiently...
Response from the owner Replied: Jian, thank you for sharing your five-star experience with our dealership! We're thrilled to hear that Max provided top-notch and knowledgeable service throughout your purchase of a 2023 GLC 300. It's wonderful that Kris was able to patiently explain all program options available to you as well. Our team at Mercedes-Benz of Boston is happy you enjoyed the impressive dealership space and wide selection available. Thank you for recommending us and we hope your GLC 300 brings lots of joy!
Google Review
- May 30, 2023
Erika was very responsive and answered all my questions. I really appreciated her patience. Everything on the vehicle that could be fixed was done well.
Response from the owner Replied: We appreciate you taking the time to leave such a kind review, Amber! It's great to hear that Erika was able to answer all your questions and provide you with excellent service. We're thrilled that your vehicle was fixed to your satisfaction and we look forward to seeing you again at Mercedes-Benz of Boston.
Google Review
- May 30, 2023
We are so excited to get a new GLC300 purchased with Max who is very informative, transparent, and gave us great suggestions. The overall experience is streamline (got the car 5 days after our first visit), and we got exactly what we need!
Response from the owner Replied: We're thrilled to hear that Max provided such great service during your visit to Mercedes-Benz of Boston! Your kind words mean a lot to our team and we're glad that you had an informative and efficient experience purchasing your new GLC300. Congratulations on your new vehicle and enjoy the ride!
DealerRater Review
- May 30, 2023
Been dealing with this Dealership for the past 20 years or More If They Provided Lous y Service I Would Have Terminated Long Ago.
Mercedes-Benz of Boston Replied: We appreciate you being with us for more than 20 years! We look forward to assisting you for many more years to come! Thank you! - Mercedes-Benz of Boston
Google Review
- May 29, 2023
Good customerPunctuation service on timelineGood communication
Response from the owner Replied: It was our privilege to serve you, Irlando, thanks so much! - The Mercedes-Benz of Boston Team
Google Review
- May 29, 2023
(Translated by Google) Enthusiastic, thoughtful, nice.(Original)热心，周到，很好。
Response from the owner Replied: Honta, 感谢您对我们的团队说好话。我们期待尽快与您合作。 - Mercedes-Benz of Boston
Google Review
- May 29, 2023
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Boston Team!
DealerRater Review
- May 28, 2023
Jimmy is very responsible, and helping me up with everything there . Good service and good staff.
Mercedes-Benz of Boston Replied: We're so glad Jimmy could assist you, Vicky! Thanks for the great review and please don't hesitate to reach out if our Mercedes-Benz of Boston team can be of service again in the future!
Google Review
- May 28, 2023
Response from the owner Replied: Thank you for the wonderful feedback, Nicole! We appreciate you trusting the Mercedes-Benz of Boston team with your oil change and look forward to serving you again next time!
Google Review
- May 27, 2023
Always efficient, always friendly and most importantly always customer need first. The reason I’ve been a customer for decades is because I’m always certain that decisions are made based upon safety and top performance of my car and my budget and needs. I’ve never felt pressured and have on more...
Response from the owner Replied: It means so much to have earned your trust in us! We appreciate you being part of the Mercedes-Benz of Boston family and look forward to your next visit! Thank you!
Google Review
- May 27, 2023
Mercedes of Boston is amazing! I drive an older Merc. And the entire staff treated my car as if it just rolled off the showroom floor. They solved a mysterious issue and additionally were able to get my audio system up and running. Finally Jimmy is fantastic, he is a pleasure to deal.
Response from the owner Replied: Any Mercedes-Benz deserves the royal treatment at Mercedes-Benz of Boston, Jeff! We're so glad you felt taken care of while your vehicle was here for service. Jimmy and the team love to see any vehicle this brand has produced and are happy we could assist in resolving a couple of issues for you! Thank you for being part of our family here! We'll see you next time.
Google Review
- May 27, 2023
Stephen was very efficient. He took the time and showed us as many vehicles necessary to find the one for my brother. He was helpful, in every aspect of the word, but most of all, he was patient, with no pressure.That made the difference in purchasing a vehicle.It was a pleasure working with him.
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