Google Review
- May 18, 2019
Nice place and very kind crew!.Stephen was so great!
Google Review
- May 17, 2019
Awesome experience at Mercedes in Boston with Chip MCarty.Got the car of my dreams at a great price! I LOVE my newMercedes. Will never go anywhere else for sales or service.Shout out to Matt Stoddard! You are awesome!
Google Review
- May 16, 2019
Max Wang was Awesome. 1st Mercedes and he did his best to surprise you!!! you will enjoy his experience. !!!
Response from the owner Replied: Thanks for the review. Congrats on your first Mercedes, hope you are enjoying it! -Jeff Davis, General Manager
Google Review
- May 16, 2019
Great sevice by Ryan Saunders...i only went to see a vehicle and purchase it the same day thanks to Ryan Saunders and the great service provided.
Google Review
- May 15, 2019
I was very happy to be back with MB of Boston!! It had been a very long 3 years and unhappy service with another dealer. Carlos Romero felt like family when I returned. He allow me to let him know what I wanted and what I expected. Carlos delivered with no pressure. Thank you!!
Google Review
- May 14, 2019
Google Review
- May 14, 2019
Everyone at Mercedes-Benz Boston were professional and very helpful. They were able to answer all my questions and followed through guiding us all the way. Friendly at all times.
Google Review
- May 07, 2019
Bought a used vehicle from Mercedes Benz of Boston. Bertrand was the name of the salesman that assisted me he was very professional, polite and informative. My interactions with the rest of the crew was similar and I would highly recommend this dealership. It was truly a great experience, Bertrand...
Cars.com Review
- May 07, 2019
Drove up from Providence to see a car I was interested in. Bertrand was very professional, polite, informative and was not pushy at all. I was there to buy a used car but still treated me as if I was buying a brand new car. The experience was great and I would highly recommend him and the dealership
Google Review
- May 06, 2019
*****Revised Review***** please read in its Entirety!!! Changing from 1 to 5 Stars. Night and day difference.I took a visit there 4/7/19, I was looking to buy a car and maybe trade my current car in. I sat with sales man and explained that. He asked me what I wanted for my trade in and I stated I...
Google Review
- May 05, 2019
I would like to give Benz five stars, not only because it's Benz, but more importantly, I met a great sales manager named Max Wang. Max did such an amazing job on helping me find my dream car! He wasn't like other sales, just trying to finish their jobs on selling a car, who hide important...
Cars.com Review
- May 05, 2019
I would like to give Benz five stars, not only because it's Benz, but more importantly, I met a great sales manager named Max Wang. Max did such an amazing job on helping me find my dream car! He wasn't like other sales, just trying to finish their jobs on selling a car, who hide important...
DealerRater Review
- May 05, 2019
I would like to give Benz five stars, not only because it's Benz, but more importantly, I met a great sales manager named Max Wang. Max did such an amazing job on helping me find my dream car! He wasn't like other sales, just trying to finish their jobs on selling a car, who hide important...
Google Review
- May 05, 2019
Google Review
- May 04, 2019
Todd W. is an excellent sales rep for the SMART car.
Google Review
- May 04, 2019
Excellent service. An entire team works on the sale and helps in every way needed to finish the deal. Rob Tinkham was the lead for my purchase and he did an excellent job.
Google Review
- May 02, 2019
I just bought a new Mercedes from Rob Tinkham and cannot be more pleased. He and his team are completely knowledgeable about the cars. Rob sold me my first Mercedes nearly 20 years ago, and he is among the best in the business. He patiently helped me select the model I wanted, took a number of test...
Google Review
- April 30, 2019
My experience at Mercedes Benz of Boston was amazing, thanks to Jhonathan Linares and the gang! Love my new car! Thanks so much!
Google Review
- April 30, 2019
My experience at Mercedes Benz of Boston was amazing, thanks to Jhonathan Linares and the gang! Love my new car! Thanks so much!
Cars.com Review
- April 29, 2019
I am a very satisfied, longtime, return customer. I was, indeed, very happy and pleased to see and work with Sales Associate, Rob Tinkham, again. He was, as I remember him, a very warm, professional, and accommodating person during the purchasing process of my 2015, S 550, 4 Matic 4 door, sedan. ...
Google Review
- April 29, 2019
Google Review
- April 28, 2019
Since my first phone call with Mercedez Benz they were kind and helped me fast when I needed it, Rob Tinkham helped me find the car I had In mind and I couldnt have had better help than him great work lovin my new car!
Response from the owner Replied: Thank you for your review, Jared! Happy to know you had a great experience with us. Glad you are loving your car. Best, Jeff Davis, General Manager.
Yelp Review
- April 28, 2019
Went to this dealership to go look at the new GLE350 test drove it and sat down to finalize the numbers for the car. To begin not once did this sales rep have a smileOn his face from beginning to the end. He went and spoke to the manger in regards to the car and came back with no discount what's so...
Google Review
- April 27, 2019
5 stars for Chip! My husband and I are now proud owners of a beautiful CFPO Mercedes Benz. We could not have asked for better service. Thank you, Chip!
Google Review
- April 27, 2019
Rob Tinkham was bay far the best sales person I have ever dealt with when buying a new Mercedes. I'm so happy with my experience with Rob and the whole environment of Mercedes Benz of Boston and I look forward to purchasing from them again in the future.
Response from the owner Replied: Thank you for your review, Nicholas. I'm pleased to know you had a 5-star experience with us and we look forward to your next visit. Best, Jeff Davis, General Manager.
Google Review
- April 26, 2019
My wife and I worked with Chip and it was an extremely easy car buying process. From start to finish our needs were heard and our expectations were surpassed. He's the best at what he does, and it shows.
Google Review
- April 23, 2019
Stephen took really good care of me. He helped me purchase my vehicle, and made sure I was updated on the steps taken behind the scenes. Thank you!
Google Review
- April 23, 2019
The second I stopped into Mercedes benz of boston, I knew this was the right place. I met Steve in sales and he made the buying process really quick and painless!! Thanks for all the help Steve!!
Response from the owner Replied: Thank you, Yantong! We work hard to ensure that every transaction is transparent, efficient, and enjoyable. Buying a new vehicle should be a great experience and I'm so happy to know that Steve was able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Jeff Davis, General Manager
Google Review
- April 23, 2019
I took a visit there 4/7/19, I was looking to buy a car and maybe trade my current car in. I sat with sales man and explained that. He asked me what I wanted for my trade in and I stated I will let you the professionals tell me what its worth. He then proceeded to ask me several more times. I...
Google Review
- April 22, 2019
My husband and I went to Mercedes Benz of Boston on a Sunday just looking to test drive and all we said was that we wanted 3 things. Within an hour, we had driven and fallen in love with both the car and the customer service. We left that Sunday feeling great about our car and by noon the next day,...
Response from the owner Replied: Thank you so much for your review, Julian! I'm very pleased to know that you were provided with the exact customer service we strive to provide our clients with. We thank you for your business, and kind words. We wish you many happy miles. Best, Jeff Davis, General Manager
Google Review
- April 18, 2019
Stephen took really good care of me. He helped me purchase my vehicle, and made sure I was updated on the steps taken behind the scenes. Thank you!
Google Review
- April 17, 2019
I took a visit there 4/7/19, I was looking to buy a car and maybe trade my current car in. I sat with sales man and explained that. He asked me what I wanted for my trade in and I stated I will let you the professionals tell me what its worth. He then proceeded to ask me several more times. I...
Google Review
- April 12, 2019
I have bought a few cars from Max. Every time it is very pleasant. He exceeds my expectations every time. I am very happy! I will keep coming back
Google Review
- April 10, 2019
Everyone was super amazing and helpful! I had no headaches getting a new car, everyone extremely friendly.
Google Review
- April 09, 2019
Google Review
- April 06, 2019
My wife I and I had the pleasure of working with Carlos Romero, Sale and Leasing Consultant, on a recent purchase. He treated us like family and went over and above to help make the entire process smooth. We'll go back to Carlos and don't say it lightly when we recommend him to you. Thanks for...
Response from the owner Replied: Thank you for your review, Timothy. I'm pleased to know that both you and your wife had a 5-star experience with us. I'll be sure to share this with Carolos. Thank you, Jeff Davis, General Manager.
Google Review
- April 06, 2019
Google Review
- April 06, 2019
Carlos was extremely helpful, he was extremely flexible and got everything done in a timely manner. I would highly recommend!
Google Review
- April 04, 2019
Google Review
- April 02, 2019
Max Wang will definitely provide you the best service. He can get what you want. If you have questions, he will answer your questions right away.
Google Review
- April 02, 2019
Ryan Saunders is a great salesman
Google Review
- April 02, 2019
Wife and I bought a new car from Carlos Romero, from the moment we walked in Carlos made the process very comfortable and easy. He went through all the vehicle features to make sure this was the car for us. Weve purchase many cars in other placea and I must say this was by far the best experience...
Google Review
- April 02, 2019
Ryan Saunders is a great salesman
Google Review
- April 02, 2019
Out buying experience at Merecedes Benz of Boston exceeded our expectations. Carlos Romero was our sales representative and he provided us with a layed-back, no pressure experience. We feel as though we got a very fair deal on our GL550 and, even though we have a local Mercedes Benz dealership, we...
Google Review
- April 02, 2019
We recently purchased a 2016 GLC300 from Herb Chambers MB in Boston. The kind of attention, care, and the treatment we received from Herb Chambers, especially Carlos Romero, I would have expected it to be reserved to someone that was buying a new car in the six figure range. We are so pleased that...
Google Review
- March 31, 2019
Max Wang is my salesperson. I bought a 2013 BMW from Max. The whole process I was treated with respect and transparency. I felt comfortable the whole process. Everything was agreeable and made sense. I am very happy! It was worth the drive for me to visit the store
Google Review
- March 31, 2019
I bought a car from Max a long time ago. Anytime I need something in service, Max always make sure that I get taken care of. This is truly professional and keep building our long term relationship
Google Review
- March 30, 2019
It was a very pleasant experience working with Paolo. He is very knowledgeable about the car. He went over everything with me. I've bought 10 ML350s and this is very different. He should be in management. Well done!
Response from the owner Replied: Thank you, Bonnie, so much for sharing your superb opinion about us! We look forward to your next visit!Kind Regards,Jeff DavisGeneral Manager
Google Review
- March 30, 2019
carlos and steve from sales are good help. highly recommend
Response from the owner Replied: I'm disappointed that we weren't able to deliver you the 5-star service you deserve. I'm always available if you'd like to discuss this further. Best, Jeff Davis, General Manager JDavis@HerbChambers.com
Google Review
- March 30, 2019
Bertrand was great!
Google Review
- March 30, 2019
Fred and George were the best!
Google Review
- March 30, 2019
They have great customer service here. My sales rep, Stephen, was willing to stay after hours with the manager to help me with my recent purchase. They send emails afterwards to check on you. This is the kind of effort I expect from Mercedez' reps.
Response from the owner Replied: Thank you for your review Jenny. Glad your buying experience was a positive one, and we look forward to seeing you at your next visit. Best, Jeff Davis, General Manager.
Google Review
- March 30, 2019
I helped my parents buy a new Mercedes this week , the sales rep was Chip McCarthy , Absolutely Outstanding , Superb Service by Chip. And the dealership is Excellent , Very Happy Great Job Chip !!!!!!!!!!!
Response from the owner Replied: Thank you for your review and your business. I'm glad you, and your parents, had a 5-star experience purchasing with Chip. Best, Jeff Davis, General Manager.
Google Review
- March 30, 2019
If you are looking into receiving great customer service and assistance, you need to look no further than Jasper Abreu. From exceptional customer service as I pondered on my next vehicle, to the ultimate consideration he gave me when it came to working with my budget. Jasper was phenomal and...
Google Review
- March 30, 2019
Carlos Romero was professional and easy to work with. He made the entire experience enjoyable.
Google Review
- March 30, 2019
Top quality experience at Mercedes Benz! Service was was accommodating, tailored to my excact needs, consice and not to mention all the hard work that went into giving me the best experience possible! Making the right choice in vehicles has never been easier thanks to Jhonathan Lineares!
Google Review
- March 27, 2019
Amazing experience all around. Seamless. Most knowledgeable sales staff of their product that Ive come across in any industry.
Google Review
- March 26, 2019
Great purchasing experience with my salesman Jasper. I'm from NJ & decided to research else where & purchased from Mercedes Benz of Boston because of the pricing and overall customer service experience. This is my 4th leased car (first time with Mercedes though) and the most painless and easy...
Google Review
- March 26, 2019
I helped my parents buy a new Mercedes this week , the sales rep was Chip McCarthy , Absolutely Outstanding , Superb Service by Chip. And the dealership is Excellent , Very Happy Great Job Chip !!!!!!!!!!!
Response from the owner Replied: Thank you for your review and your business. I'm glad you, and your parents, had a 5-star experience purchasing with Chip. Best, Jeff Davis, General Manager.
Google Review
- March 25, 2019
Google Review
- March 25, 2019
It had been almost 20 years since i have purchased a new vehicle and needless to say this was a big deal for me. Bertrand was was my Sales Consultant and he was amazing working with me on finding the perfect Vehicle for me. Once we picked out the vehicle Chad the Sales Manger took care of the rest...
DealerRater Review
- March 21, 2019
In the process I dealt with both George K and Chip McCarty- both professionals. Chip delivered my new car to Cape Cod and returned to the dealership with my trade-in. Chip gave me thorough instructions on the new vehicle and encouraged me to call with any follow-up questions or issues. A long time...
DealerRater Review
- March 20, 2019
In the process I dealt with both George K and Chip McCarty-both professionals. Chip delivered my new car to Cape Cod and returned to the dealer ship with my trade in. Chip gave me thorough instructions on the new vehicle and encouraged me to call with any follow-up questions or issues. A long time...
Google Review
- March 19, 2019
Google Review
- March 19, 2019
Paolo was great; he even threw in the winter mats complimentary. Also the Tech was very helpful as he gave us a hands on demo of the many features.
Response from the owner Replied: Thank you for your 5-star review Charles! Best, Jeff Davis, General Manager.
Google Review
- March 17, 2019
I am not from Boston I'm from NJ and I took a trip to Mercedes Benz of Boston because of the pricing and my salesman Paolo who went out of his way to make sure everything was handled properly to the point of even sending and Uber to pick us up when we got there and bring my wife and I to the...
Response from the owner Replied: Charles, thank you for your review and for your business. I am happy to know that Paolo provided you with great customer service. We hope you are enjoying your new vehicle. Best, Jeff Davis, General Manager.
Google Review
- March 17, 2019
Long story short, my experience with Sales Consultant Ricardo Belizaire and the management team restored my faith in the Mercedes. I owned an ML350 2012, 63k miles, that unfortunately had a catastrophic engine crack. I planned to walk away from Benz. Commuting 80 miles daily for work, not having...
Response from the owner Replied: Nick, thank you for taking the time to review us. I'm glad you had such a great experience with us, and that Ricardo provided you with great customer service. We look forward to your next visit! Best, Jeff Davis, General Manager.
Google Review
- March 15, 2019
They have great customer service here. My sales rep, Stephen, was willing to stay after hours with the manager to help me with my recent purchase. They send emails afterwards to check on you. This is the kind of effort I expect from Mercedez' reps.
Response from the owner Replied: Thank you for your review Jenny. Glad your buying experience was a positive one, and we look forward to seeing you at your next visit. Best, Jeff Davis, General Manager.
Google Review
- March 14, 2019
carlos and steve from sales are good help. highly recommend
Response from the owner Replied: I'm disappointed that we weren't able to deliver you the 5-star service you deserve. I'm always available if you'd like to discuss this further. Best, Jeff Davis, General Manager JDavis@HerbChambers.com
Cars.com Review
- March 14, 2019
We have worked with Rob Tinkham since the 90s. No nonsense , and a pleasure to work with . We want a fair price with no haggling and thats what we get when we sit down to purchase . Thank you Rob for always taking care of our car needs and I love my new Mercedes suv!
Google Review
- March 13, 2019
I shopped for a Mercedes for about 3 months before I caught my eye on a few at Mercedes Somerville. When I went in I was greeted by Ricardo who walked me through the whole process. He helped me choose the right car and helped me get the best value on my trade in. All in all I had an excellent...
DealerRater Review
- March 11, 2019
I needed to purchase a Spinter Van for our business. I worked with Todd Whitelaw who did a great job understanding our needs and finding the right van for our conpany. Very good experience, a fair price, and great treatment received from the dealership.
Google Review
- March 10, 2019
Great place ... specially Omar at reception
Google Review
- March 09, 2019
White glove service from beginning to end, Highly recommend this dealership! My sales rep Johnathan was very attentive, and patient with all of my questions.
Google Review
- March 08, 2019
Bertrand was great!
Google Review
- March 06, 2019
Google Review
- March 06, 2019
If you are looking into receiving great customer service and assistance, you need to look no further than Jasper Abreu. From exceptional customer service as I pondered on my next vehicle, to the ultimate consideration he gave me when it came to working with my budget. Jasper was phenomal and...
Google Review
- March 06, 2019
Mercedes Benz of Boston is an great example of what a car buying/leasing experience should be. I worked with Rob Tinkham (again) and he is a knowledgeable and professional consultant who made my decision easy. I highly recommend Rob and this Chambers location for concierge sales and service
Google Review
- March 06, 2019
Google Review
- March 06, 2019
Fred and George were the best!
Google Review
- March 04, 2019
Carlos Romero was professional and easy to work with. He made the entire experience enjoyable.
Google Review
- March 03, 2019
The least stressful car-buying experience I have ever had! My sales rep, Ryan Saunders, made sure the whole process went quickly and seamlessly, and I was able to drive my new car home the next day. Fred, who assisted with the delivery was also super patient, informative and has an encyclopedic...
Google Review
- March 01, 2019
We had such a great experience with Mercedes-Benz of Boston. Our salesman, Max, was such a pleasure to work with. Knowledgeable, friendly and fast! Everyone at the dealership was friendly and professional, and the hands on training/demonstration we got was awesome (think driving through Somerville...
Google Review
- March 01, 2019
Google Review
- February 28, 2019
Excellent, personalized attention. Paolo Castro has gone out of his way time and again to make my experience smoother. Definitely Mercedes Benz worthy treatment.
Google Review
- February 28, 2019
I would like to thank rob t for the wonderful service and knowledge when purchasing my vehicle. Rob went above and beyond. Great experience all around!
Google Review
- February 28, 2019
I had an awesome experience buying a used car from Carlos Romero at Mercedes-Benz of Boston. I highly recommend checking out the dealership for competitive pricing and top notch service.
Google Review
- February 28, 2019
Went in to see Stephen he was very helpful. I would highly recommend him due to his vast knowledge of the brand!!
Google Review
- February 28, 2019
Great experience at Mercedes Benz of Boston. Jhonathan Linares is very knowledgeable when it comes to his product. Thank you for all the information & help!
Google Review
- February 28, 2019
I have recently purchased GLA 250 4Matic at MB(Somerville), I would like to give 5 star rating to Ricardo. He was very patient, honest and helpful, and helped me with all my questions and 5 Start to Fred(If I remembered his name correctly) , he explained me in detail about all the features and that...
Google Review
- February 28, 2019
Best car buying experience. Carlos was remarkable
Google Review
- February 28, 2019
Love my new car and my salesman was great! Ask for Bertrand
Google Review
- February 28, 2019
Steve Leung is awesome. The best Mercedes Benz dealership around. If you have a Benz, and youre not coming here for your automotive needs, youre doing it wrong. Would 100% recommend this dealership to anyone looking for the 5 star experience they deserve.
Google Review
- February 28, 2019
Went in to see Stephen he was very helpful. I would highly recommend him due to his vast knowledge of the brand!!
Google Review
- February 28, 2019
Steven Leung is awesome helped me with all my questions I needed to know about the Mercedes E65
Google Review
- February 27, 2019
Great experience at Mercedes Benz of Boston. Jhonathan Linares is very knowledgeable when it comes to his product. Thank you for all the information & help!
Google Review
- February 27, 2019
I have recently purchased GLA 250 4Matic at MB(Somerville), I would like to give 5 star rating to Ricardo. He was very patient, honest and helpful, and helped me with all my questions and 5 Start to Fred(If I remembered his name correctly) , he explained me in detail about all the features and that...
Google Review
- February 27, 2019
We worked with Ricardo Belizaire at Mercedes of Boston to purchase our "new" used Mercedes Benz. It was a quick and painless experience, and Ricardo bent over backward to make it easy for us, even driving the car to our home so we could review it. He also picked up our trade in from my office so...
Cars.com Review
- February 27, 2019
We worked with Ricardo Belizaire at Mercedes of Boston to purchase our "new" used Mercedes Benz. It was a quick and painless experience, and Ricardo bent over backward to make it easy for us, even driving the car to our home so we could review it. He also picked up our trade in from my office so...
Google Review
- February 26, 2019
Best car buying experience. Carlos was remarkable
Cars.com Review
- February 24, 2019
I wanted to buy a car quickly and with little hassle and I got that with Ricardo and Herb Chambers. I needed a car I could take on a trip at the end of the week. I told Ricardo what I was looking for, he brought me a car to test drive, we talked price and details, and deal done. The next day he had...
Google Review
- February 22, 2019
Google Review
- February 21, 2019
The parts department was very helpful, I went there and pick up a part for my vehicle and the transaction take 5 minutes
Google Review
- February 21, 2019
I recently stopped by and Ricardo B. was very helpful and knowledgeable. I would highly recommend.
Google Review
- February 20, 2019
Another great experience at Mercedes Benz of Boston!! Just leased my 3rd vehicle with Paolo Castro and as usual he goes above and beyond to ensure I get the car that I want. Everyone (Paolo, sales manager, finance guy etc) at the dealership was wonderful.
Google Review
- February 19, 2019
I would like to thank rob t for the wonderful service and knowledge when purchasing my vehicle. Rob went above and beyond. Great experience all around!
Google Review
- February 19, 2019
Top quality experience at Mercedes Benz! Service was was accommodating, tailored to my excact needs, consice and not to mention all the hard work that went into giving me the best experience possible! Making the right choice in vehicles has never been easier thanks to Jhonathan Lineares!
Google Review
- February 18, 2019
Ricardo Belizare was helpful and knowledgeable.
Google Review
- February 16, 2019
I had an awesome experience buying a used car from Carlos Romero at Mercedes-Benz of Boston. I highly recommend checking out the dealership for competitive pricing and top notch service.
Google Review
- February 15, 2019
Love my new car and my salesman was great! Ask for Bertrand
Google Review
- February 15, 2019
Shailey and Mercedez Benz of Boston made my car buying experience an ease. It was so easy we purchase two pre-own vehicles there. I highly recommend anyone to check them out.
Google Review
- February 12, 2019
Great business and people. I purchased a new car here recently as was extremely impressed. Staff very helpful, fair, attentive. Never in the least felt any pressure which I have never said before when buying a car. Worked with me on a few issues I had as a new Bostonian. Bertrand, my sales...
Response from the owner Replied: Thank you for your 5-star review, and compliments to the team. That is exactly the kind of customer service we strive to provide our customers with. Please feel free to reach out when you are in need of a new vehicle! Best, Jeff Davis, General Manager.
Google Review
- February 11, 2019
I have recently purchased GLA 250 4Matic at MB(Somerville), I would like to give 5 star rating to Ricardo. He was very patient, honest and helpful, and helped me with all my questions and 5 Start to Fred(If I remembered his name correctly) , he explained me in detail about all the features and that...
Google Review
- February 11, 2019
I purchased a new car from this dealership after visiting others in the area. The salesman, Rob, was fantastic. He was knowledgeable, patient and did what he said he was going to do. The buying experience could not have been easier. On pick-up day Fred was tremendous in the time he took to go...
Response from the owner Replied: Thank you for your review. I'm pleased to know that our team provided you with great customer service and that you had a 5-star experience. That is exactly the kind of experience we want our customers to have. Thank you for your business and we look forward to your next visit. -Jeff Davis, General Manager.
Google Review
- February 10, 2019
I recently bought a certified Mercedes from Mercedes Benz of Boston (A Herb Chambers company). My salesperson was Max Wang. I have to say it was a pleasant and seamless experience. Max eased us through all the details and then spent a good amount of time explaining the cars numerous features...
Google Review
- February 08, 2019
Mercedes- Benz of Boston is top notch. Ernest and his team of sales/service personnel are knowledgeable, caring, and passionate about the brand. From the moment you step into the dealership, you are greeted with a smile and a helpful hand. The care that is shown for a potential buyer and...
Google Review
- February 02, 2019
Excellent, personalized attention. Paolo Castro has gone out of his way time and again to make my experience smoother. Definitely Mercedes Benz worthy treatment.
Google Review
- February 02, 2019
Buying a pre-owned, out of warranty, AMG vehicle from across the country can be a very stressful situation. Rob Tinkham at Mercedes-Benz of Boston went above and beyond to make sure that wasn't the case for me - even going as far to putting the car on a lift and doing a live FaceTime session with...
Google Review
- January 31, 2019
Carlos at Mercedes Benz Boston was great. Helped me a lot and answered my questions even after the purchase. Really would recommend going there.
Google Review
- January 31, 2019
2nd car we've gotten at this dealership and always a pleasure to deal with. Jasper went above and beyond to make this deal happen and get this car to a place I needed it to be. Great guy and gave great advice on options, extras, specs, paint etc. Very happy with how it all went and how much Jasper...
DealerRater Review
- January 31, 2019
2nd car we've gotten at this dealership and always a pleasure to deal with. Jasper went above and beyond to make this deal happen and get this car to a place I needed it to be. Great guy and gave great advice on options, extras, specs, paint etc. Very happy with how it all went and how much Jasper...
Google Review
- January 30, 2019
Google Review
- January 30, 2019
The customer service is not good at all... they stayed with my car for more than 10 hours and only asked if I would like it to wash after call me to pick it up and that was ready to go... Sales are great, but if you need customer service, forget it. Just letting know that my car has only 6 months...
Google Review
- January 30, 2019
Carlos was great throughout the entire car buying process. He took the time to understand what we were looking for and helped us find the vehicle that best suited our needs. The overall experience was flawless, and the attention to detail in the delivery process was remarkable.
Google Review
- January 30, 2019
Very nice experienceThey really taught us a lot for the features and things on the car. The whole service is wonderful :) Fred and Stephen helped a lot through choosing model to picking up and learning part. Full of patience!!
Response from the owner Replied: Glad you had a 5-star experience with us. Thank you for your review! Best, Jeff Davis, General Manager.
Google Review
- January 30, 2019
Charles is my salesman, and his service is exceptional! Very patient and knowledgeable. Dealership staff are very nice. This is a second Mercedes we bought from him for our family. We are looking forward to do business with him again!
Google Review
- January 30, 2019
We had a great experience buying a car for my wife!Chip McCarthy was very knowledgeable and the price was reasonable, five star treatment !
Google Review
- January 30, 2019
very professional and considerate! I love my new car that I got from Paolo Castro!
Google Review
- January 30, 2019
Yelp Review
- January 30, 2019
Unfortunately, this review is toward the service department for my appointment on July 5th, 2018. This is a long review that I forgot to post before I moved out of the Boston area.I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims...
Google Review
- January 29, 2019
My experience at Mercedes-Benz of Boston was by far the best experience i have ever had buying a car. Everyone is so helpful, kind, and professional. I worked with Paolo Castro and the GM, Jeff Davis, on my recent lease and was so impressed by both of them. They continues to go above and beyond. ...
Response from the owner Replied: Mari, thank you for taking the time to provide your feedback. It was a pleasure working with you, and I'm pleased to know that you are fully satisfied with your experience. Happy miles! Best, Jeff Davis, General Manager.
Google Review
- January 29, 2019
I was completely surprised by the quality of the visit I had to buy my Mercedes. Rob Tinkham the sales person was professional, knowledgeable and extremely patient. I have already referred him to many of my family and friends. Thank you Mercedes Boston and Rob! I went back on 1/26/19 and bought...
Response from the owner Replied: Thank you so much for the great feedback, Chuck! We pride ourselves on offering exceptional customer service, and I'm glad Rob was able to assist you. Until we have the opportunity to work with you again, take care!Best,Jeff Davis, General Manager
Google Review
- January 29, 2019
Awful experience, I was supposed to get a follow up call last week, until this day I have not yet received a call. I have emailed and called my advisor regarding what I brought my car in for as I am still having the same issues .
Response from the owner Replied: Brian, unfortunately we are unable to find you anywhere in our system as a client of ours. If you could please email me directly -Jdavis@herbchambers.com- I would like to connect with you and find out what is going on with your vehicle. I look forward to hearing from you. Thank you, Jeff Davis, General Manager.
Google Review
- January 29, 2019
The service was amazing. I had called prior to driving up to Boston to take a look at one of the vehicles they had. Upon my arrival they had the car backed in to a spot and turned on for me ready to go. Jasper was a tremendous help!
DealerRater Review
- January 28, 2019
I had a very a nice experience with Bertrand. Good Customer Service skills. He made sure that I was satisfied until the end of the transaction.
Google Review
- January 24, 2019
Working with Rob and the team at MB Boston was seamless...I bought a used car from out of state. They FedExed paperwork, had the car registered and it was ready to pick up at the scheduled time. It was the easiest car buying experience I have ever had!
Google Review
- January 24, 2019
Best car buying experience we've ever had. Carlos was awesome. He made the entire purchase so simple, and went above and beyond from start to finish. We got a great deal on our trade in, and Carlos even thought to give us extra stickies when he noticed we removed our Pike transponder and would need...
Cars.com Review
- January 24, 2019
Carlos was awesome. Entire dealership went above and beyond to offer a great experience. Very low pressure situation, and they gave us a great value for our trade-in. 100% would recommend!
Google Review
- January 23, 2019
I would not recommend this place for service. I came in for an obvious problem with my engine before a road trip, was reassured nothing was wrong with it, only to have to come back a few days later with the exact same problem - a busted hose on top of the engine that was spraying coolant.I brought...
DealerRater Review
- January 23, 2019
Fantastic customer service. Always satisfied with Rob Tinkham who gives great care and attention to us and our wishes.Have never had an unpleasant encounter. The man's extensive knowledge always shines through.
Yelp Review
- January 23, 2019
I would not recommend this place for service. I came in for an obvious problem with my engine before a road trip, was reassured nothing was wrong with it, only to have to come back a few days later with the exact same problem - a busted hose on top of the engine that was spraying coolant.I brought...
Google Review
- January 22, 2019
Google Review
- January 21, 2019
The process of getting a car couldn't be more seamless!!! Kudos to Mercedes-Benz of Boston.Switched from BMW to Mercedes GLA 250 (2019); thank you, Paolo, Chad, and Fred for making this a reality. If anyone needs a passionate and a great person to talk to at this dealership to being with, I highly...
Google Review
- January 20, 2019
January 2019 update: Just got my second car from Chip McCarty at Herb Chamber MB of Boston. My GLA lease is up and upgraded to a beautiful red GLC! Again the team made it super easy, very enticing, and convenient for me with my crazy work schedule. First class service and operation at MB - thank you...
Response from the owner Replied: Thank you, Yvonne, so much for this kind review! If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come!Kind Regards,Jeff DavisGeneral Manager
Google Review
- January 19, 2019
Google Review
- January 19, 2019
Carlos was great throughout the entire car buying process. He took the time to understand what we were looking for and helped us find the vehicle that best suited our needs. The overall experience was flawless, and the attention to detail in the delivery process was remarkable.
Google Review
- January 19, 2019
We had a great experience buying a car for my wife!Chip McCarthy was very knowledgeable and the price was reasonable, five star treatment !
Google Review
- January 18, 2019
The customer service is not good at all... they stayed with my car for more than 10 hours and only asked if I would like it to wash after call me to pick it up and that was ready to go... Sales are great, but if you need customer service, forget it. Just letting know that my car has only 6 months...
Google Review
- January 18, 2019
Google Review
- January 17, 2019
Charles is my salesman, and his service is exceptional! Very patient and knowledgeable. Dealership staff are very nice. This is a second Mercedes we bought from him for our family. We are looking forward to do business with him again!
Google Review
- January 17, 2019
Very nice experienceThey really taught us a lot for the features and things on the car. The whole service is wonderful :) Fred and Stephen helped a lot through choosing model to picking up and learning part. Full of patience!!
Response from the owner Replied: Glad you had a 5-star experience with us. Thank you for your review! Best, Jeff Davis, General Manager.
Google Review
- January 17, 2019
Google Review
- January 17, 2019
Very nice experienceThey really taught us a lot for the features and things on the car. The whole service is wonderful :) Fred and Stephen helped a lot through choosing model to picking up and learning part. Full of patience!!
Response from the owner Replied: Glad you had a 5-star experience with us. Thank you for your review! Best, Jeff Davis, General Manager.
Google Review
- January 16, 2019
Will never buy my car there again. The worst customer service. Empty promises and lies. Bought my car in December 4,2018. Certified Pre- owned GLA. Prior to purchase, it was verified twice that the car is keyless entry as it says on the website add. Also was told by the sales Rep. that the paint...
Google Review
- January 15, 2019
I highly recommend this dealer from sales to service you guys rock...
Google Review
- January 14, 2019
There are not enough stars to rate the EXCEPTIONAL service that MB of Boston provides! I have leased from 3 other MB dealerships that do not come close to MB of Boston. The GM Jeff , GSM George, and Sales Manager Carlos, were outstanding! Carlos was extremely knowledgeable, patient, and truly...
Google Review
- January 11, 2019
Google Review
- January 11, 2019
DealerRater Review
- January 11, 2019
Mehdi Saidane, my sales rep, made my buying experience quick and easy. Although I was purchasing a pre-owned non-Mercedes vehicle, Medhi handled every detail with attention and professionalism. Good sales style and great representative of Chambers Mercedes.
Google Review
- January 10, 2019
I took my C300 to this place last Friday to fix a Air Bag RECALL just becouse is close to home. After 4 hours of waiting they finish the work and on my way home the tire pressure light came on, sence was Friday and after 7:00 pm I end up returning only on Monday. After another 2 hours of waiting...
Cars.com Review
- January 09, 2019
This dealership made me feel extremely welcomed and comfortable. Carlos was great. He never made me feel pressured into buying a car and catered to all my needs.
DealerRater Review
- January 08, 2019
Very great customer service.Friendly environment. Great team players.Paolo was very held.Fred gave us very detailed information on the car.Highly recommended place.
Mercedes-Benz of Boston Replied: Thank you for your 5-star review! Glad you had a positive experience with the team. Best, Fahad Arshad, General Manager.
Google Review
- January 05, 2019
Only person you have to talk to is stephen Leung who helped me a lot even for service.
Google Review
- January 05, 2019
I came in a few time and I taked to stephem Leung and He is very nice an knowledgable about all the cars and very helpfull. Make sure you talk to him when you are in that dealership
Google Review
- January 05, 2019
Excellent service
Google Review
- January 02, 2019
very professional and considerate! I love my new car that I got from Paolo Castro!
Google Review
- January 01, 2019
I am more than happy with the time I spent buying a brand new 2018 Mercedes C300 from one of the best salesman I ever met. I work in sales myself, so I wasnt sure what to expect going in to buy a new car. Not only was he knowledgable of the 2 different vehicles I was comparing, but he was so...
Response from the owner Replied: Thank you for taking the time to write this review. Happy to know that you had a 5-star experience with Carlos. That is exactly the kind of customer service we want to provide our customers with. I hope you are enjoying your new vehicle. Best, Jeff Davis, General Manager.
Google Review
- December 30, 2018
I'm a proud owner of the 2018 GLC thanks to Mr. Rob Tinkham, once again, (SUPER) Sales Rep. I picked up my vehicle yesterday and I couldn't be happier. He took the time to test drive multiple vehicles with me and had the correct answers for my hundreds of questions. His knowledge of his product is...
Response from the owner Replied: Thank you, for sharing your recent experience with Rob here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Google Review
- December 30, 2018
Excellent people, excellent service
Google Review
- December 30, 2018
very good customer service, thanks
Google Review
- December 30, 2018
I bought my C300 from Stephen. After-sales service is awful awful awful.
Response from the owner Replied: It is disappointing to read this review. I apologize that the service you received was not better. I would like to learn more about what happened and see what I can do to resolve this. If you could please email me- JDavis@herbchambers.com - I look forward to connecting with you. Thank you, Jeff Davis, General Manager.
Google Review
- December 30, 2018
I'm a proud owner of the 2018 GLC thanks to Mr. Rob Tinkham, once again, (SUPER) Sales Rep. I picked up my vehicle yesterday and I couldn't be happier. He took the time to test drive multiple vehicles with me and had the correct answers for my hundreds of questions. His knowledge of his product is...
Response from the owner Replied: Thank you, for sharing your recent experience with Rob here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Google Review
- December 28, 2018
If I can, I want to give negative points to this place. I had an extremely horrible experience in this place today. I went to fix my car's wheel and brakes. I went to this store twice for the same problems! First time they charged me 4 digits bill for fixing some things but not the problems!!! And...
Google Review
- December 28, 2018
Worked with Stephen Leung on trying to finalize a deal on a used E63. While the deal never materialized that I wanted it should be noted that Stephen was as professional and easy to work with as possible. His commitment to making sure he is available whenever needed goes above and beyond what I...
Google Review
- December 22, 2018
I bought my C300 from Stephen. After-sales service is awful awful awful.
Response from the owner Replied: It is disappointing to read this review. I apologize that the service you received was not better. I would like to learn more about what happened and see what I can do to resolve this. If you could please email me- JDavis@herbchambers.com - I look forward to connecting with you. Thank you, Jeff Davis, General Manager.
Google Review
- December 20, 2018
Carlos Romero is a great salesperson. He's very friendly, helpful, and responsive. I had a great experience working with him on my car purchase.
Response from the owner Replied: Thank you for your 5-star review. Happy to know that you had a good experience. Happy Holidays- Jeff Davis, General Manager.
Google Review
- December 14, 2018
Excellent people, excellent service
Google Review
- December 14, 2018
Carlos, I want to thank you for a great experience being a first time buyer at Mercedes-Benz. The first day I met you, you had the car cleaned and a plate on it ready for me to take it for a ride. Right then and there I knew this was something that I wanted. When my wife dropped me off to pick it...
DealerRater Review
- December 14, 2018
Carlos, I want to thank you for a great experience being a first time buyer at Mercedes-Benz. The first day I met you, you had the car cleaned and a plate on it ready for me to take it for a ride. Right then and there I knew this was something that I wanted. When my wife dropped me off to pick it...
Yelp Review
- December 13, 2018
Bought a 2019 c series, only had 26 original miles on it! Very nice salesmen, was quick and easy, maybe because I paid cash but either way pleasant experience and I got the car for about $11,000 less then window price way below all brand new sales prices. Thank you for fantastic car, price and service
DealerRater Review
- December 13, 2018
My salesperson was Paolo Castro. He was warm and friendly, knowledgeable and completely professional. He took care of our every need and an absolute pleasure to buy a car from. Would repeat the process in the same way with the same person in the years going forward. Laurence M. Lieberman
Mercedes-Benz of Boston Replied: We appreciate your feedback and compliments to Paolo. I'm glad he provided you with great customer service and we look forward to your next visit. Best, Jeff Davis, General Manager.
Google Review
- December 11, 2018
Cars.com Review
- December 11, 2018
I worked with Johnathan was very impressed with his professionalism, work ethic and customer service overall. I bought a used 2015 c300 and was very impressed with everyone I came incontact with during the process.
Mackenzie Malloy Replied: Thank you for providing your feedback. I'm pleased to know that you had a 5-star experience with Johnathan. Thank you for your business. Best, Jeff Davis, General Manager.
Google Review
- December 10, 2018
NEVER GOT MY SERVICE ISSUE RESOLVED AFTER THREE VISITS???? Never again!
Response from the owner Replied: Charles, I see in our system you haven't visited us in about 6 months. I would like the opportunity to speak with you directly about the problem you are having and work to resolve this. Please email me at your earliest convenience- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager.
Google Review
- December 09, 2018
very good customer service, thanks
Google Review
- December 06, 2018
Real professionals here.
Yelp Review
- December 06, 2018
I had my car serviced here. They broke my headlight and windshield. Denied fault. Service here at your own risk! Manager is rude.
Cars.com Review
- December 05, 2018
They will go to any lengths to sell you a car but when it breaks down their service is terrible and they charge ridiculous amounts for repairs and take forever. They will do work you don't approve also so you end up paying more than you think.
Google Review
- December 04, 2018
Paolo Castro and Fred were exceptional. Both provided top notch service. Im amazed that every employee I met was so happy, seemed to love their job. That translated into making me feel happy. I look forward to returning there for all my Mercedes needs.
Google Review
- December 04, 2018
We recently purchased a used Smart Car from Herb Chambers in Boston and want to thank Mehdi Sardaine for making our buying experience easy and fun!
Response from the owner Replied: Gad your experience was hassle-free and enjoyable! Thank you for your review, and we wish you many happy miles. Best, Jeff Davis, General Manager.
Google Review
- December 03, 2018
Jasper, Chad and Fred were all incredibly professional, helpful and courteous during my sales experience. This was my first experience with Mercedes Benz of Boston, but it certainly will not be my last. Jasper was kind and welcoming from the moment my wife and I entered the dealership. His...
Google Review
- December 03, 2018
I worked with Georgina 6 months ago to purchase my GLE. Georgina was quick to reply, knowledgeable and made me feel very comfortable with my purchase. Since my purchase, Georgina has reached out several times to ensure things are going well, and has been very patient with my questions. I would...
Google Review
- December 02, 2018
I had a great buying experience at MB of Boston Charles Scrymgeour made it easy buying our E350 and trading in our old car
DealerRater Review
- December 02, 2018
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade...
Google Review
- November 30, 2018
I am so happy with the purchase of my new 2018 Mercedes GLE350 from Herb Chambers of Boston. I worked with Paolo Castro who was very helpful and a great salesperson. 100% ask for him and he will take excellent care of you. Jeff Davis the General Manager was also great and made sure everything went...
Google Review
- November 30, 2018
great staff, super helpful, made the process easy and quick. I worked with Steve and he was very knowledgable. I had a great experience, i would highly recommend this dealership.
Google Review
- November 30, 2018
Just took delivery of a car from Rob Tinkham, Best experience ever. Thanks so much. Looking forward to the next one.
Google Review
- November 30, 2018
Jasper from Mercedes-Benz of Boston provided OUTSTANDING customer service and helped me purchase my first Benz! He listened, took the time to explain how everything worked, and I will definitely be back to buy next car from him. I am now the proud owner of a 2019 GLC 300. Thank you Jasper!
Google Review
- November 30, 2018
Chip McCarty is simply the best. My entire family buys our cars from him. He is very patient and always available to help in the purchase or service of our cars. Highly recommended
Response from the owner Replied: We really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Google Review
- November 30, 2018
Just took delivery of a car from Rob Tinkham, Best experience ever. Thanks so much. Looking forward to the next one.
Google Review
- November 30, 2018
Working with Rob Tinkham was completely stress free. I never once felt pressured to purchase, only educated. I am so happy with my new car! Thanks Rob!
Response from the owner Replied: I'm happy to know that you had a 5-star experience working with Rob. Thank you for your business. Best, Jeff Davis, General Manager.
Google Review
- November 29, 2018
I am so happy with the purchase of my new 2018 Mercedes GLE350 from Herb Chambers of Boston. I worked with Paolo Castro who was very helpful and a great salesperson. 100% ask for him and he will take excellent care of you. Jeff Davis the General Manager was also great and made sure everything went...
Yelp Review
- November 29, 2018
I wish yelp had a minus star rating. I will keep this simple, if you want to be treated with respect, do NOT go here. This dealership is only worried about making a deal and will run you over. The lack of integrity is astonishing and they will lie to your face with little regard for your experience....
Herb C. Replied: Robert, it is disappointing to learn of your experience with us. I have alerted the General Manager of your feedback. In the meantime, if you would like to discuss this further please feel free to email Jeff Davis, the General Manager- . He will work to resolve the issues. Thank you.
Yelp Review
- November 24, 2018
Rob Tinkham made it easy for me to find the car I wanted and to go through what can sometimes be a challenging process. I traded in my old car in August and then went out of the US for several months. While I was away the new car was manufactured and shipped to the dealer. Rob had everything...
Google Review
- November 20, 2018
Jonathan my agent was phenomenal and made my experience a memorable one. Highly recommend this branch to all.
Response from the owner Replied: Thank you for your review! Best, Jeff Davis, General Manager
Cars.com Review
- November 18, 2018
The worst dealer I have ever seen and very disappointed what they did to me.I don’t recommend this dealer at all. They laid to me.
Google Review
- November 18, 2018
I just purchased my first MB at the Somerville location. The whole experience from start to finish couldnt have been better.Paulo was my salesman and he was extremely helpful and I believe got me the best deal possible. He and Fred took their time to explain in detail everything I need to know about...
Google Review
- November 17, 2018
great staff, super helpful, made the process easy and quick. I worked with Steve and he was very knowledgable. I had a great experience, i would highly recommend this dealership.
Google Review
- November 14, 2018
If you gonna Take your car To this Mercedez In somerville Be careful They Steal Your money The put Pieces To the car That The dont need to and They dont even fix the specific problem
Response from the owner Replied: Fidel, I apologize that you are unhappy with the service provided. I would like to speak with you directly about this and see what I can do to help you. Please email me- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager.
Google Review
- November 14, 2018
Just get a new MB c300 from this dealer. Had a really good purchase experience working with Stephen Leung. He is very friendly and responsive.
DealerRater Review
- November 12, 2018
Just get a new MB c300 from this dealer. Had a really good purchase experience working with Stephen Leung. He is very friendly and responsive.
Google Review
- November 07, 2018
The staff was incredibly knowledgeable, patient and approachable as I asked questions and took a test drive, while also taking the time to discuss my preferences and suggesting options. Great time, would highly recommend to anyone looking for a very pleasant car buying experience
Response from the owner Replied: Thank you for your review Harry. Happy to know that you had a pleasant car buying experience with us! We hope you are enjoying your new car! -Jeff Davis, General Manager
DealerRater Review
- November 05, 2018
I had an excellent experience throughout the purchase of my car with Charles Scrymgeour. That experience extended through the delivery of the vehicle purchased and the return of my previous car.
Mercedes-Benz of Boston Replied: Happy to know that you had an excellent experience with Charles. Thank you for your review! Best, Jeff Davis, General Manager.
Google Review
- November 05, 2018
Google Review
- November 01, 2018
The customer service is not good at all... they stayed with my car for more than 10 hours and only asked if I would like it to wash after call me to pick it up and that was ready to go... Sales are great, but if you need customer service, forget it. Just letting know that my car has only 6 months...
Google Review
- November 01, 2018
We went to Mercedes Benz of Boston in Somerville MA to look at a couple vehicles we had found online. We met our Sales Consultant Joel Javier who was very professional, informative and really nice. He helped us with the process of deciding between two vehicles including options and prices. The...
Cars.com Review
- October 31, 2018
Going through the sales process at Herb Chambers Mercedes was very much a pleasant one! From the minute I contacted the dealership through the close, the sales staff was excellent, patient and very knowledgeable. I highly recommend Herb Chambers Mercedes in Boston.
Google Review
- October 30, 2018
This is the second time I get a car from MB of Boston, now it was the C300, thing is I went with a friend who's thinking of buying but ended up trading my CLA for this beauty, once again Steve Leung and his team went above and beyond to help me get my new toy. If you need a new ride he is the man to...
Google Review
- October 30, 2018
I recently purchased a car at the MB of Boston, and received an exceptional experience! We worked with Paolo, and he was patient, understanding and honest. My car was delivered in perfect condition! It was by far the best car shopping experience, and service Ive ever had. From the moment we walked...
Google Review
- October 30, 2018
I recently purchased out my lease through Paolo. He was responsive and let me know as soon as my title came through and I was able to pick up my vehicle, which was important for my tight timeline. The process was pain-free and extremely straightforward.
Response from the owner Replied: Thank you for your review Keith. Glad your process was painless with Paolo. -Jeff Davis, General Manager.
Google Review
- October 30, 2018
Outstanding service from the check-in/shop/cashier and a bumbling service rep, whose constant errors were saved by a gracious service manager good at putting things right. The guys at check-in, loaner counter and the shop are world-class. Purchasing experience was unmemorable, which is just the way...
Response from the owner Replied: Thank you for your feedback Paula, we will take this into consideration at our next team meeting. Thank you- Jeff Davis, General Manager.
Google Review
- October 27, 2018
This is the second time I get a car from MB of Boston, now it was the C300, thing is I went with a friend who's thinking of buying but ended up trading my CLA for this beauty, once again Steve Leung and his team went above and beyond to help me get my new toy. If you need a new ride he is the man to...
Google Review
- October 26, 2018
There are not enough words to describe how great of an experience it was for us to purchase at this location. Five stars does not fully represent the level of service and professionalism you get at Mercedes Boston (Somerville). I promise you, you will not be disappointed. Rob, Fred, Financing and...
Google Review
- October 25, 2018
Great Service
DealerRater Review
- October 24, 2018
As a busy executive of a company, Im not one to typically write reviews. But, I had to acknowledge Dana LoNano for assisting us in the purchase of our new GLC. I was referred to her by a colleague who has been purchasing cars from her for years. And, we finally decided to take the leap over to...
Google Review
- October 23, 2018
My family leased a GLE from Mercedes Benz of Boston last week and had a great experience. Jessica contacted us with an extremely good offer and set us up with Jhonathan. We had concerns about another deal, but they explained to us our options and were reassuring, professional, and personable....
Response from the owner Replied: Doris, thank you for your review. Glad you had a 5-star experience with us. We appreciate your business and recommendation. Best, Jeff Davis, General Manager.
Google Review
- October 22, 2018
Absolutely brilliant Mercedes-Benz dealership..special mention to Stephen who went above and beyond to make this possible..
Response from the owner Replied: Thank you! Stephen is a great member of our team, glad you enjoyed working with him. Best, Jeff Davis, General Manager.
Google Review
- October 22, 2018
Just purchased a new 2019 CLA250 from Paolo Castro. He is the most knowledgeable salesman I worked with. Thanks Paolo
Google Review
- October 22, 2018
Joel was great to work with. I bought a car from out of state and he has been in constant contact with me after the sale to answer any questions, help me find parts, etc.
Response from the owner Replied: Thank you for your review Jeff. Glad you have had a good experience with Joel. -Jeff Davis, General Manager.
Google Review
- October 19, 2018
Chip McCarty, without a doubt, went far and beyond our expectations! He was very informative and made our visit very enjoyable, which ended up in us purchasing an E450 convertible. We love it! We have bought cars in the past from Chip and would definitely recommend having him help you in...
Response from the owner Replied: Thank you for your review. Happy to know that you received the 5-star service that you deserve. Best, Jeff Davis, General Manger.
Google Review
- October 16, 2018
Have been leasing cars from Rob Tinkham for two years and he's so reliable and helpful all the time. Whenever I have any question I just called him and can always get a good answer. This experience made me to lease my second car from him!
Response from the owner Replied: Thank you for your review! Glad you are enjoying working with Rob, he is a great aspect to our team here! Best, Jeff Davis, General Manager.
Google Review
- October 16, 2018
Had an amazing experience at this dealership purchasing a used vehicle. I emailed after hours on a car that I wanted to test drive and their customer care specialist responded within 30 minutes, I was stunned. Joel did a great job of answering our questions and making my fiancee and myself...
Response from the owner Replied: Chad, thank you for your review. Happy to know that you had a 5-star experience with us. Best, Jeff Davis, General Manager.
DealerRater Review
- October 15, 2018
Do not go here! I was interested in leasing a new Gla250. The sales rep did call me back; the finance manager Chris, never did. Bad experience. I purchased a Mercedes elsewhere. They don't care about repeat business.
Mercedes-Benz of Boston Replied: I apologize that your experience with us was not better. If there is anything we can assist you with in future we would love the chance to earn back your business. Thank you, Jeff Davis, General Manager.
Google Review
- October 13, 2018
Got my E coupe from Mercedes Benz of Somerville, best decision ever made. Max really got things done and made the impossible POSSIBLE, and Fred did a great job explaining all the features on my car. I love the car and love the service there.
Google Review
- October 11, 2018
Highly recommend Mercedes-Benz of Boston in Sommerville. We have been working with Paolo for many years on a few Mercedes leases. Paolo is awesome to work with and takes great care of us from the start to finish of the car buying/leasing process. He's the BEST!
Google Review
- October 10, 2018
I recently purchased out my lease through Paolo. He was responsive and let me know as soon as my title came through and I was able to pick up my vehicle, which was important for my tight timeline. The process was pain-free and extremely straightforward.
Response from the owner Replied: Thank you for your review Keith. Glad your process was painless with Paolo. -Jeff Davis, General Manager.
Google Review
- October 10, 2018
The moment I walked in I was greeted with a 5 star service, and taken care of right away. The vehicle I was interested in was already brought up front and waiting for for me to test drive. My agent Charles Scrymgeour was very Professional, polite, knowledgable, and made me very comfortable...
Response from the owner Replied: Thank you for your review! Happy to know that Charles provided you with excellent customer service. We appreciate your business and hope you enjoy your new vehicle. -Jeff Davis, General Manager.
Google Review
- October 10, 2018
I recently purchased a car at the MB of Boston, and received an exceptional experience! We worked with Paolo, and he was patient, understanding and honest. My car was delivered in perfect condition! It was by far the best car shopping experience, and service Ive ever had. From the moment we walked...
Google Review
- October 07, 2018
Outstanding service from the check-in/shop/cashier and a bumbling service rep, whose constant errors were saved by a gracious service manager good at putting things right. The guys at check-in, loaner counter and the shop are world-class. Purchasing experience was unmemorable, which is just the way...
Response from the owner Replied: Thank you for your feedback Paula, we will take this into consideration at our next team meeting. Thank you- Jeff Davis, General Manager.
Google Review
- October 06, 2018
Best mercedes dealer in Boston area
Google Review
- October 05, 2018
I just purchased a used Mercedes from this establishment and was absolutely blown away. Jasper, my sales rep, took the time to make sure I had options to pick from and was fully educated before I made my decision. When I came to pick up the car it was an experience I will remember for the rest of my...
Response from the owner Replied: Gwynette, thank you for taking the time to write such a great review. Happy to know that you received the 5-star service that you deserve. Best, Jeff Davis, General Manager.
Google Review
- October 01, 2018
I recently went in to this dealer and had a great experience. I was helped by a salesman named Jasper and he was amazing at showing me cars and giving me the best advice on which option was more convinient for me. I came in just looking and left with a lot of knowledge and a better understanding of...
Google Review
- October 01, 2018
We met Georgina Stavros at Mercedes-Benz of Boston back in late 2012 when we bought our 2nd Mercedes-Benz. So a few days ago I called Georgina and added another Mercedes-Benz to our family. She is very Knowledgeable of all the brands Mercedes-Benz sells. She is also a very good listener to your car...
Google Review
- September 30, 2018
I work with Paolo and Dana at the dealership and they made sure I got the car I wanted with the package I wanted for the right price definitely recommended
Google Review
- September 30, 2018
I recently purchased a car from Rob Tinkham and couldn't be happier with my experience. Way less stressful than other dealerships Ive been to. I will be returning for my next car
Response from the owner Replied: Thank you so much for your kind words, Alex! I'm so pleased to read that Rob was able to assist you. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google Review
- September 30, 2018
Great dealership, ran by a top notch GM. Worth the trip.
Google Review
- September 30, 2018
The customer service was very helpful and attentive in servicing the 2017 GLC300!
Google Review
- September 30, 2018
Thank you , Stephen Leung for helping me find my Mercedes Benz S63 AMG. This car is AMAZING!! Anyone who is looking for their dream car or even just a new car. Please dont hesitate to talk to Mr. Stephen Leung. Hes a really helpful and well knowledgeable sales rep you can talk to. Keep up the good...
Google Review
- September 30, 2018
We met Georgina Stavros at Mercedes-Benz of Boston back in late 2012 when we bought our 2nd Mercedes-Benz. So a few days ago I called Georgina and added another Mercedes-Benz to our family. She is very Knowledgeable of all the brands Mercedes-Benz sells. She is also a very good listener to your car...
Google Review
- September 30, 2018
This place was great. The service here is top notch. Everyone was respectful and was willing to assist me. I spoke to a gentleman named Shaun and he helped me with all my questions. He didn't seem like a sales person but more of a companion. His main concern was me to get the most information I...
Google Review
- September 30, 2018
Chip McCarty has been my dedicated sales professional for 13 years! I first came in when my son was just a babe for my first Mercedes purchase. I wouldn't buy a car from anyone else and am on my 4th purchase from him and his team. Go Chip! I am so grateful for your incredible help when these tough...
Google Review
- September 30, 2018
I just purchased my fifth Mercedes from Chip McCarty at Herb Chambers. Chip is a real pro. He is very knowledgeable about MB. He never acts hurried and always takes the time to answer all my questions. He also shares interesting bits of information and anecdotes about the cars -- he makes the...
Google Review
- September 30, 2018
I recently went in to this dealer and had a great experience. I was helped by a salesman named Jasper and he was amazing at showing me cars and giving me the best advice on which option was more convinient for me. I came in just looking and left with a lot of knowledge and a better understanding of...
Google Review
- September 30, 2018
I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb...
Google Review
- September 30, 2018
Great Place , if you are interested is buying a great car.Stop my with no intention of buying a car that day, but after speaking with the sales consultant Stephen Leung, he made It happened.Very Professional place and the folk there makes you feel at home.Thanks again Stephen for making it happen:)
Yelp Review
- September 30, 2018
If you are in the market for a mercedez, dont go anywhere else but this dealership. Carlos rameraz made the entire purchase from beginning to end as seamless as possible. From the minute i walked in the door. To the minute i walked out with my car. He was so pleasant to deal with. He made me feel...
Google Review
- September 29, 2018
Excellent customer service.
Google Review
- September 29, 2018
Chip McCarty has been my dedicated sales professional for 13 years! I first came in when my son was just a babe for my first Mercedes purchase. I wouldn't buy a car from anyone else and am on my 4th purchase from him and his team. Go Chip! I am so grateful for your incredible help when these tough...
Yelp Review
- September 28, 2018
I have had the worse service! Not only did they do work, but the work I had asked to be done, wasnt done when I got there. So they did the sticker when I got there and I got rejected! The guy said if he knew I had done what I had done, he wouldn't have done the sticker. AND not only did I go in with...
DealerRater Review
- September 26, 2018
Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always accessible with excellent rapport and not to mention extremely efficient! Umer went the extra mile to help us receive the car immediately and both Umer and...
Mercedes-Benz of Boston Replied: Thank you so much for taking the time to leave such a great review. We appreciate your business and recommendation. -Jeff Davis, General Manager
DealerRater Review
- September 24, 2018
I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales...
Mercedes-Benz of Boston Replied: I am very sorry for the mistakes that our dealership made. We have some great employees here and unfortunately, mistakes were made in your case that should not have happened. I'm glad you are happy with your vehicle and experience at Lynnfield as they too have some great employees. Thank you, Jeff Davis, General Manager.
Google Review
- September 23, 2018
Great Place , if you are interested is buying a great car.Stop my with no intention of buying a car that day, but after speaking with the sales consultant Stephen Leung, he made It happened.Very Professional place and the folk there makes you feel at home.Thanks again Stephen for making it happen:)
Google Review
- September 23, 2018
Our GLC300 will be our 5th Mercedes purchased from Rob Tinkham at your dealership!Rob is knowledgeable, patient and professional and he, along with your entire staff in service, AJ in finance, and everyone else we come into contact with is the reason we keep coming from Vermont to buy our cars. The...
Google Review
- September 20, 2018
DealerRater Review
- September 20, 2018
I have an excellent experience with Joel when I purchased my MB from Mercedes-Benz of Boston. I could not deal with a better man than Joel.
Google Review
- September 20, 2018
Response from the owner Replied: George, sorry your experience with us wasn't better. I would like to learn more about what happened if you could please email me- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager
Google Review
- September 19, 2018
The customer service was very helpful and attentive in servicing the 2017 GLC300!
DealerRater Review
- September 18, 2018
TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes. In my 25 years of Mercedes Benz ownership, I believe...
Yelp Review
- September 18, 2018
Just purchased my 3rd car from Chip at Mercedes-Benz of Boston. Very Smooth transaction. Chip, Dana and George always make it extremely easy to do business there, and the price is always the best around. I would Highly recommend Mercedes-Benz of Boston!
Google Review
- September 17, 2018
I recently purchase my dream car at Mercedes Benz of Boston and had the pleasure of working with Paulo Castro. He made sure i got exactly what i came in for. Setting up an appointment was easy and once i arrived i was greeted and went on a test drive . My experience was great . Thank You PauloKrystal W
Google Review
- September 15, 2018
Incredible service. Awesome deals. Huge inventory and Ample parking. IG #dhread
Google Review
- September 15, 2018
TO: Chip McCarty Mercedes Benz - BostonI want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes.In my 25 years of Mercedes Benz ownership, I believe this...
Response from the owner Replied: Thank you, so much for this kind review! If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come!Kind Regards,Jeff DavisGeneral Manager
DealerRater Review
- September 13, 2018
We loved this dealership. Stephen Leung was our sales person and we couldn't be more happy with him. Everyone else was friendly and helpful too. This was by far the best car buying experience we're ever had.
Cars.com Review
- September 13, 2018
Had the pleasure of buying a car from Herb Chamber MB of Boston in September 2018. My Sales Consultant was David Nhan, he was extremely professional and highly knowledgeable about all things Mercedes-Benz. I highly recommend you seek him out. He doe not come off as pushy/aggressive and is an...
Google Review
- September 13, 2018
David Nhan & Fred = THE BEST. Very knowledgeable, polite, professional, and great personalities. Very happy with the Herb Chambers experience.
Google Review
- September 12, 2018
Highly recommend this dealership !! Excellent service from Joel Javier - made our purchase easy by being so efficient and so nice. A pleasure to deal with !! Answered text questions at midnight !! We bought a Pre -certified Lincoln and Fred was there to teach us every feature of the car. Fred was...
Response from the owner Replied: Renee thanks for taking the time to review us. We appreciate your feedback and recommendation. Best. Jeff Davis, General Manager.
Google Review
- September 11, 2018
Best mercedes dealer in Boston area
Google Review
- September 11, 2018
I work with Paolo and Dana at the dealership and they made sure I got the car I wanted with the package I wanted for the right price definitely recommended
Google Review
- September 11, 2018
We just purchased 2 cars from Rob Tinkham. He is a very professional sales person that is very knowledgeable about Mercedes. We are very happy with our experience.i would recommend Ron to anyone.
Yelp Review
- September 11, 2018
I recently purchased a certified pre-owned vehicle, from Herb Chambers Mercedes Benz, of Boston, the sales person was Rob Tinkham. Rob makes purchasing a vehicle so simple. There is never a problem, and Rob respects my time, with an complete understanding of the product and features, second to...
Google Review
- September 11, 2018
Google Review
- September 10, 2018
Great experience with Paolo Castro, its my first car, and its a great deal.
Google Review
- September 10, 2018
I love my new car. Special thanks to David Nhan to helping me find the car of my dreams.
DealerRater Review
- September 10, 2018
Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your friends way but not customers. Never going to Herb chambers again.
Mercedes-Benz of Boston Replied: I apologize that you are unhappy with the way you were treated by my team. We work very hard to provide our customers with excellent customer service and I am sorry we failed to do so with you. I would love to speak with you more on this matter if you would like to email me -Jdavis@herbchambers.com. Thank you, and I look forward to hearing from you- Jeff Davis, General Manager
DealerRater Review
- September 08, 2018
I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb...
Google Review
- September 07, 2018
I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb...
Google Review
- September 07, 2018
I recently purchased a used Acura from Mercedes-Benz of Boston. My salesman, Shaun Millien, was very attentive and friendly as well as knowledgeable about my car, which made my decision to purchase much easier. I was in a rush to get my car before I left town for a vacation, and Shaun made sure...
Google Review
- September 07, 2018
After a thorough research and several test drives in exploring a few other brands and other Mercedes dealerships I settled in with Mercedes - Benz of Boston and purchased a beautiful certified pre owned C300 . The first reason was the way I was greeted on the phone when I called sales and Umer...
Google Review
- September 05, 2018
Very great place. Not a high pressure sales environment. It's unlike other other dealership that I've been to. The service and parts department are exceptional as well.
Google Review
- September 04, 2018
Recently purchased a used vehicle, service was the best I have encountered yet... Jasper Abreau was our salesman and he went out of his way to help us , he worked with our schedule and even came in on his day off to show us the vehicle. I am convinced that my next vehicle will again be purchased...
Google Review
- September 04, 2018
Paolo was my car salesman .He did a great job in assisting me to find the right car. He was very patient, and worked hard to get all my questions answered. Great experience.and big Thanks to A.J
Google Review
- September 03, 2018
I recently purchased a car from Rob Tinkham and couldn't be happier with my experience. Way less stressful than other dealerships Ive been to. I will be returning for my next car
Response from the owner Replied: Thank you so much for your kind words, Alex! I'm so pleased to read that Rob was able to assist you. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google Review
- September 02, 2018
Great dealership, ran by a top notch GM. Worth the trip.
Google Review
- September 01, 2018
Google Review
- September 01, 2018
Working with Jhonathan was a great experience, if only I was at the point in my time where it was right for me to buy a car. I came in for info on future models and he did the best he could with out physically having the vehicles in stock.Lots of info to take in!I can most definitely see myself...
Response from the owner Replied: Thank you for your rating, glad you received the 5-star service you deserve! -Jeff Davis, General Manager
Google Review
- September 01, 2018
Came in with intentions of looking at options for cars. Worked with Jhonathan, he provided me with as much info as possible and gave me an amazing experience! Great job! It's on the top of my list when I'm ready to buy.
Google Review
- August 31, 2018
Great experience with Paolo Castro, its my first car, and its a great deal.
Google Review
- August 31, 2018
I recently purchased a car from Rob Tinkham and couldn't be happier with my experience. Way less stressful than other dealerships Ive been to. I will be returning for my next car
Response from the owner Replied: Thank you so much for your kind words, Alex! I'm so pleased to read that Rob was able to assist you. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google Review
- August 31, 2018
I just purchased my fifth Mercedes from Chip McCarty at Herb Chambers. Chip is a real pro. He is very knowledgeable about MB. He never acts hurried and always takes the time to answer all my questions. He also shares interesting bits of information and anecdotes about the cars -- he makes the...
Cars.com Review
- August 31, 2018
I leased a car from Rob Tinkham, it is an absolutely wonderful experience. Much less stressful than dealing with other dealership. Truly an angel to work with.
Google Review
- August 31, 2018
Our GLC300 will be our 5th Mercedes purchased from Rob Tinkham at your dealership!Rob is knowledgeable, patient and professional and he, along with your entire staff in service, AJ in finance, and everyone else we come into contact with is the reason we keep coming from Vermont to buy our cars. The...
Google Review
- August 31, 2018
I purchased a used Mercedes 300 from Chip McCarty (with help from the internet sales manager, Jessica Jones). From Jessica's help in working to find me the right vehicle and ultimately Chip working with us to make it happen, I would absolutely send friends and family to Mercedes-Benz of Boston.It...
Google Review
- August 31, 2018
Thank you , Stephen Leung for helping me find my Mercedes Benz S63 AMG. This car is AMAZING!! Anyone who is looking for their dream car or even just a new car. Please dont hesitate to talk to Mr. Stephen Leung. Hes a really helpful and well knowledgeable sales rep you can talk to. Keep up the good...
Google Review
- August 31, 2018
This place was great. The service here is top notch. Everyone was respectful and was willing to assist me. I spoke to a gentleman named Shaun and he helped me with all my questions. He didn't seem like a sales person but more of a companion. His main concern was me to get the most information I...
Edmunds.com - Sales Review
- August 31, 2018
It took me two years to finally pull the trigger on buying a new car. I shopped and shopped compared quality, features appointments of several top brand SUVs. Every time I saw something I thought suffice my needs and wants I always drifted back to Mercedes Benz of Boston. I drove a Volkswagen...
Google Review
- August 30, 2018
Thank you Joel for everything!
Google Review
- August 30, 2018
Always Polite And Helpful
Google Review
- August 30, 2018
Best sales experience ever with such a crazy schedule Jasper made this a easy and quick experience. Getting the car I wanted with a great deal and having it ready the next day. I would not ask for more!Thank you Jasper and the MB of Boston team!
Response from the owner Replied: Thank you for taking the time to recognize Jasper. I'm so happy to know that he was able to provide you with the vehicle you wanted at the price you wanted. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Jeff Davis, General Manager
Google Review
- August 30, 2018
Steve Leung is a Rockstar, Great experience !!!
Google Review
- August 30, 2018
Fred and Paolo were fantastic! Very helpful at picking out the right vehicle and showing me all the available features!
Google Review
- August 30, 2018
It was a great experience buying my first Mercedes Benz with Carlos Romero!
Google Review
- August 30, 2018
Georgina was absolutely amazing and even arranged to have my lease returned. I would definitely recommend her and the dealership!
Google Review
- August 30, 2018
Joel Javier is the best, very attentive to our needs and he appreciated our time constraints. Our very best Joel!
Google Review
- August 30, 2018
A classy dealership. Punctual, prompt and polite. The coffee and pastries are gas station quality.
Google Review
- August 30, 2018
I recently purchased a car through at Mercedes-Benz of Boston and worked with Jeff Davis and Carlos Romero. They were both great and extremely helpful. Carlos welcomed me when I arrived and showed me the car. He was very helpful and answered the questions that i had. Carlos also had a lot of...
Google Review
- August 30, 2018
My husband and I had purchased multiple cars from MB Boston before, and always had great experiences, so we are back again for a new one! We were helped by Paolo, who has been extremely helpful in this transaction. From initial showing/test drive, to follow up, recommending alternatives, to final...
Google Review
- August 30, 2018
We had a great experience purchasing a used C300 here. Joel Javier was exceptional in explaining everything and made sure the purchasing process was smooth. We werent 100% sure we wanted a Mercedes before coming to the dealership, but the test drive and all the features Joel described made the C300...
Google Review
- August 30, 2018
My experience at MB Boston was phenomenal. From the moment I stepped in, Carlos Romero was more than helpful in working with me towards getting my new GLC43. Fred walked me through all the features of the vehicle and couldnt have been more professional. I highly recommend this dealership. They are...
Response from the owner Replied: Thank you so much for your feedback Haugh! Best, Jeff Davis, General Manager.
Google Review
- August 30, 2018
I had a very positive purchasing experience with them from start to finish. Setting up the appointment was easy. After the test drive, the salesman Carlos Romero was very respectful of my time and did not pressure me in any way to stay longer or make any commitments. He recognized that we had a...
Google Review
- August 30, 2018
We bought our first Mercedes here and we had a fantastic experience with Keith! I cant say enough good things about Keith, Hes very knowledgeable and takes great care of his clients. Met the manager on the way and he was also very pleasant. Will definitely come back for the second car soon!
Google Review
- August 29, 2018
Not very helpful, purchased my car 4 months ago and Im having all sort of problems.
Response from the owner Replied: Nancy, I'm sorry you are unhappy and are experiencing issues with you vehicle. Please feel free to email me- Jdavis@herbchambers.com to discuss this further. Thank you, Jeff Davis, General Manager.
Google Review
- August 29, 2018
Joel Javier is the best, very attentive to our needs and he appreciated our time constraints. Our very best Joel!
Google Review
- August 29, 2018
Google Review
- August 27, 2018
My first time buying a car and Carlos was a huge help and very friendly! He helped guide me through the entire process and set me up with a great deal on a great car. Would definitely recommend this dealership, I will be coming back for my next car too.
Google Review
- August 27, 2018
Steve Leung is a Rockstar, Great experience !!!
Google Review
- August 25, 2018
My first time buying a car and Carlos was a huge help and very friendly! He helped guide me through the entire process and set me up with a great deal on a great car. Would definitely recommend this dealership, I will be coming back for my next car too.
Google Review
- August 25, 2018
Fred and Paolo were fantastic! Very helpful at picking out the right vehicle and showing me all the available features!
Google Review
- August 24, 2018
Google Review
- August 24, 2018
David Nhan was the best sales guy I have worked with and Mercedes of Boston was totally not high pressure
Google Review
- August 23, 2018
Georgina was absolutely amazing and even arranged to have my lease returned. I would definitely recommend her and the dealership!
Google Review
- August 20, 2018
I spoke to a lady in management (Dana) about my needs and how Im extremely busy and they fully accomadated everything I asked, and more. I run a business that is devoted to customer service, speed, and execution. Im glad to see it in return. Joel was my relationship manager and did he manage this...
Google Review
- August 18, 2018
Best sales experience ever with such a crazy schedule Jasper made this a easy and quick experience. Getting the car I wanted with a great deal and having it ready the next day. I would not ask for more!Thank you Jasper and the MB of Boston team!
Response from the owner Replied: Thank you for taking the time to recognize Jasper. I'm so happy to know that he was able to provide you with the vehicle you wanted at the price you wanted. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Jeff Davis, General Manager
DealerRater Review
- August 18, 2018
After looking for a new vehicle (pickup) for months, we decided to visit MB of Boston. Armando greeted us and answered questions about an AMG GLE43 that was on the showroom floor. Price was negotiated with George who was informative about ordering and pricing aspects and we agreed on a price that...
Google Review
- August 16, 2018
My experience at MB Boston was phenomenal. From the moment I stepped in, Carlos Romero was more than helpful in working with me towards getting my new GLC43. Fred walked me through all the features of the vehicle and couldnt have been more professional. I highly recommend this dealership. They are...
Response from the owner Replied: Thank you so much for your feedback Haugh! Best, Jeff Davis, General Manager.
Google Review
- August 16, 2018
Thank you Joel for everything!
Google Review
- August 15, 2018
I recently purchased a car through at Mercedes-Benz of Boston and worked with Jeff Davis and Carlos Romero. They were both great and extremely helpful. Carlos welcomed me when I arrived and showed me the car. He was very helpful and answered the questions that i had. Carlos also had a lot of...
Cars.com Review
- August 14, 2018
Inquired several times via cars.com about used Mercedes cal with low miles. By the time I heard back. I had already put a deposit down on one in Rhode Island. They were very slow in getting back to me. At least 5 days. Just as well I got a great car
Business Owner Replied: Sorry for the delay in getting back to you. Thank you for your feedback, we will work on our response time. Thank you.
DealerRater Review
- August 12, 2018
I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experience. I have purchased lots of high-end cars in my life but this dealership was by far the best. Jasper Abreu who was my salesperson was absolutely...
Google Review
- August 11, 2018
Google Review
- August 11, 2018
Unethical business practices! Dealt with the dealership on an internet sales deal, as we were purchasing out of state. After countless hours of back and forth communication, numerous emails, etc. We were approved for financing and signed the financial paperwork. All to be told that they sold the...
Response from the owner Replied: I sincerely apologize as this should not have happened. I would love to speak with you directly about this if you wouldn't mind emailing me- Jeff Davis, General Manager- Jdavis@herbchambers.com. I look forward to speaking with you, thank you.
Google Review
- August 10, 2018
Google Review
- August 09, 2018
We had a great experience purchasing a used C300 here. Joel Javier was exceptional in explaining everything and made sure the purchasing process was smooth. We werent 100% sure we wanted a Mercedes before coming to the dealership, but the test drive and all the features Joel described made the C300...
DealerRater Review
- August 09, 2018
Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Rob...follow up and true customer service is why we continue to be loyal to the HC brand.
Edmunds.com - Sales Review
- August 09, 2018
When I finally decided to purchase my first Mercedes, it was clear that I would continue my long time relationship of car buying from Rob Tinkham and the Herb Chambers organization. Our family has purchased 6 vehicles through Herb Chambers; this was another fantastic experience. Rob made the...
Google Review
- August 08, 2018
I booked a last minute appointment and was greeted a few hours later by an energetic and exciting salesman. Carlos Romero and his team are the reason I will be back at this dealership in the future. The most friendly and honest luxury car salesmen I have ever come by!
Google Review
- August 08, 2018
I had a very positive purchasing experience with them from start to finish. Setting up the appointment was easy. After the test drive, the salesman Carlos Romero was very respectful of my time and did not pressure me in any way to stay longer or make any commitments. He recognized that we had a...
Yelp Review
- August 08, 2018
Hard to praise the staff highly enough but I'll start with Carlos Romero. He made what, at any other dealer had been a pressured situation feel relaxed, transparent and friendly. We'd been intimidated by a Mercedes having always had more modest cars but Carlos took us gently in hand. Once we'd...
Google Review
- August 08, 2018
Always Polite And Helpful
Google Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte.Once again,...
Cars.com Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte. Once...
DealerRater Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte. Once...
Google Review
- August 06, 2018
Great place got what needed and was serve quickly
Google Review
- August 06, 2018
Carlos was great to work with. I'd buy a car from him again.
Google Review
- August 06, 2018
The people there are so helpful! The service is great!
Google Review
- August 05, 2018
Worked with Keith Robinson (Sales) and Fred Abban (Tech) and both were amazing. I never felt pressure to buy or forced to buy additions. Actually some add on they literally told me not to get. Everyone I met through this whole process was amazing. It honestly, feels like your part of the family and...
Google Review
- August 04, 2018
I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experience. I have purchased lots of high-end cars in my life but this dealership was by far the best. Jasper Abreu who was my salesperson was absolutely...
Google Review
- August 02, 2018
My husband and I had purchased multiple cars from MB Boston before, and always had great experiences, so we are back again for a new one! We were helped by Paolo, who has been extremely helpful in this transaction. From initial showing/test drive, to follow up, recommending alternatives, to final...
Google Review
- August 02, 2018
If you want a Mercedes you have to go to this location! Keith helped me pick up my car and he is AMAZING! He makes sure you get what you want!!! I picked up my car today and Im so glad I went through Merced benz of Boston!!!!
Google Review
- August 02, 2018
We bought our first Mercedes here and we had a fantastic experience with Keith! I cant say enough good things about Keith, Hes very knowledgeable and takes great care of his clients. Met the manager on the way and he was also very pleasant. Will definitely come back for the second car soon!
Google Review
- August 01, 2018
A classy dealership. Punctual, prompt and polite. The coffee and pastries are gas station quality.
Yelp Review
- August 01, 2018
Great Service. Patrick the service advisor always does a great job whenever I come in for my scheduled maintenance. He is very helpful and we have bought/leased all our vehicles due to knowing we will be well taken care of here at Mercedes.
Google Review
- August 01, 2018
My husband and I had purchased multiple cars from MB Boston before, and always had great experiences, so we are back again for a new one! We were helped by Paolo, who has been extremely helpful in this transaction. From initial showing/test drive, to follow up, recommending alternatives, to final...
Google Review
- July 31, 2018
I purchased a C300 from Paolo Castro. The best car buying experience! Thanks!
Google Review
- July 31, 2018
Google Review
- July 31, 2018
Thank you Joel for everything!
Google Review
- July 31, 2018
Everything went really smooth thanks to our sales person Joel. Will definitely recommend my friends and family to Mercedes of Boston.
Google Review
- July 31, 2018
From the moment I walked through the door I was greeted with so much hospitality and comfort. I was nervous coming into such establishments not knowing if I was able to afford any of the vehicles but I was more so going for information for the near future. Jasper Abreu took the time to ask what kind...
Google Review
- July 31, 2018
Best sales experience ever with such a crazy schedule Jasper made this a easy and quick experience. Getting the car I wanted with a great deal and having it ready the next day. I would not ask for more!Thank you Jasper and the MB of Boston team!
Response from the owner Replied: Thank you for taking the time to recognize Jasper. I'm so happy to know that he was able to provide you with the vehicle you wanted at the price you wanted. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Jeff Davis, General Manager
Google Review
- July 31, 2018
It was a great experience buying my first Mercedes Benz with Carlos Romero!
Google Review
- July 30, 2018
Response from the owner Replied: Regine, sorry your experience with us wasn't better. If you would like to discuss anything with me and see if there is anything I can do please feel free to email me. Jeff Davis, General Manager, Jdavis@herbchambers.com Thank you.
Google Review
- July 30, 2018
Great place got what needed and was serve quickly
Google Review
- July 30, 2018
I have just purchased my 8th car from Herb Chambers and my 7th through Mercedes Benz of Boston. Ive dealt with this dealership and the staff in both sales and service over a period of years and have always received superior service. They are professional, courteous, knowledgeable and efficient. Rob...
Google Review
- July 30, 2018
Rob Tinkham is the best automotive sales rep I've ever worked with. I particularly appreciated his transparency regarding all matters.
Google Review
- July 30, 2018
I love my AMG C43. Max Wang did an awesome job providing a no-pressure buying experience. Go see him!
Google Review
- July 30, 2018
I bought an AMG GTS last month and Rob Tinkham was simply awesome to deal with. He was the most knowledgeable salesman I have ever deal with. He helped me with all the car specs and really went above and beyond with regard to Customer Service. Rob treated me like a pro and exceeded my expectations....
Google Review
- July 30, 2018
I have dealt with several dealerships over the years. This was my 5th MB. However, MB of Boston should be the dealership that other dealerships aspire to be! The process was seemless, convenient, professional and I've never experienced client service quiet like this. If I could rate this...
Response from the owner Replied: Thank you so much for your review. Happy to know that you had a great experience with us! We wish you a happy birthday and happy miles!! -Jeff Davis, General Manager.
Google Review
- July 30, 2018
David was great at helping out with GLA 250 lease. He was extremely prompt and provided amazing support. Fred gave an awesome tutorial and is very knowledgeable!
Google Review
- July 30, 2018
I recently traded in my leased C300 to MBZ of Boston in order to buy the same exact C300 they had in stock with fewer miles and a spoiler. I don't exactly understand how the numbers get worked up on lease end agreements and what magic they can and can't work with you on (like they can waive...
Response from the owner Replied: Thank you for taking the time to review us Patricia. Glad you enjoyed working with Paolo. -Jeff Davis, General Manager.
Google Review
- July 30, 2018
WORST SERVICE EXPERIENCE EVER!!!! No compassion, no sympathy, all about money. The supervisor I dealt with in the service department is by far one of the most obnoxious ones I have dealt with. Listen, I work with people on a daily basis and I understand that issues arise and I always try to resolve...
Cars.com Review
- July 30, 2018
Worst Service Experience Ever. Will never go back to this dealership for service again. Save yourself the headache and drive out to MB of Burlington
Google Review
- July 28, 2018
Chip helped me and the experience was perfect throughout. He was responsive, quick and accommodating and I enjoyed getting to know him. Fred was also very helpful in teaching me about all the perks of my new car. Thanks guys.
Google Review
- July 27, 2018
Recently I purchased my 4th Mercedes-Benz from Chip McCarty of MB of Boston. We first met Chip about 15 years ago and each car-buying experience with him continues to be an enjoyable and rewarding one for my wife and me. We always shop around for our next car but based on our past experiences, we...
Response from the owner Replied: Thanks for your review Steve! Great to know that you have enjoyed working with Chip for so many years and are happy with the service you get when you come to our dealership. I'll be sure to pass this review along to him. We appreciate your recommendation and hope to help you for years to come! Best, Jeff Davis, General Manager.
Google Review
- July 26, 2018
This week I called Shaun Millien to see if he was available to meet with me to talk about trading in my ML 350 for a new model. He agreed to meet with me on Tuesday evening, taking the time to show me a few different models and getting one in the color I preferred that was in stock but stored...
Google Review
- July 26, 2018
My experience at this dealership was great. I managed to purchase my car with the wonderful help of Georgina. She was a great help and really made my family and I feel welcome and comfortable. She was prepared with everything and made sure everything was ready to go come time to drive my car home,...
DealerRater Review
- July 26, 2018
Carlos was knowledgable, efficient and provided exceptional customer service. This is my 3rd Mercedes from this dealership and this experience was by far the best!
Google Review
- July 25, 2018
Response from the owner Replied: Regine, sorry your experience with us wasn't better. If you would like to discuss anything with me and see if there is anything I can do please feel free to email me. Jeff Davis, General Manager, Jdavis@herbchambers.com Thank you.
Google Review
- July 23, 2018
Yelp Review
- July 23, 2018
I have purchased cars from Herb Chambers Mercedes-Benz for over 18 years and this is the second time something was stolen from my vehicle during a service!! I am very disappointed in the response from Mr. Chamber's assistant and Service Manager. It took two days for someone to call me back and she...
Google Review
- July 23, 2018
I enjoyed my overall experience in this location. My sales guy, Steve, was able to make my purchase as effortless as possible. Within a day of signing the paperwork, I was able to get my hands onto my brand new GLA250. I have purchased a few cars before but I have never been able to get a car this...
Google Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable in the purchase of my new car.
Cars.com Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable with the purchase of my new car.
DealerRater Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable with the purchase of my new car.
Google Review
- July 21, 2018
Top notch dealership. Amazing customer service!! Georgina was incredibly helpful, easy to deal with and a delight to do business with!Love our 2015 GLK. Looks and runs like brand new.
Google Review
- July 21, 2018
Google Review
- July 21, 2018
We bought a E300 with Stephen this month. Our experience with Stephen was absolutely fantastic! His customer service and communication were excellent! Stephen followed up with us numerous of times to ensure we were satisfied and literally gave us the best deal. Stephen is by far the best around...
Google Review
- July 21, 2018
I shouldn't even rate them. I took this much time out of my awesome day to write down my frustration with them.The worst experience of my lifetime. Difficulty getting service Department to return my calls regarding progress of vehicle, pickuping up of Vehicle, and returning my car with such a...
Response from the owner Replied: Jason, I apologize that you are unsatisfied with your experience with us. However, our version of the story varies a little from yours. We were under the impression that you could not pick up your car until you received the check from your insurance company, but unfortunately we cannot control that.The bill from the rental company was $1600 so we offered to pay $300 of it, for the extra days that you needed the rental. We then delivered your car to you in New Hampshire. If you would like to discuss any of this further with me I am happy to do so. You can contact me at your earliest convenience- Jeff Davis, General Manager, JDavis@herbchambers.com. Thank you.
Google Review
- July 20, 2018
We bought a E300 with Stephen this month. Our experience with Stephen was absolutely fantastic! His customer service and communication were excellent! Stephen followed up with us numerous of times to ensure we were satisfied and literally gave us the best deal. Stephen is by far the best around...
Google Review
- July 20, 2018
I shouldn't even rate them. I took this much time out of my awesome day to write down my frustration with them.The worst experience of my lifetime. Difficulty getting service Department to return my calls regarding progress of vehicle, pickuping up of Vehicle, and returning my car with such a...
Response from the owner Replied: Jason, I apologize that you are unsatisfied with your experience with us. However, our version of the story varies a little from yours. We were under the impression that you could not pick up your car until you received the check from your insurance company, but unfortunately we cannot control that.The bill from the rental company was $1600 so we offered to pay $300 of it, for the extra days that you needed the rental. We then delivered your car to you in New Hampshire. If you would like to discuss any of this further with me I am happy to do so. You can contact me at your earliest convenience- Jeff Davis, General Manager, JDavis@herbchambers.com. Thank you.
Google Review
- July 20, 2018
They treated me so well from start to finish. I felt valued and respected with every interaction. David is a wonderful salesman. Very knowledgeable and able to answer any question posed.
Google Review
- July 19, 2018
I went in over the weekend to browse around, since I plan on leasing a vehicle in the upcoming months and was helped by Shaun Millen. He was really knowledgeable and had the all answers to my trade-in questions. He presented me with several types of vehicles that fit my needs. Although I didn't...
Response from the owner Replied: Thank you for your review. Looking forward to your next visit, we are happy to help you! -Jeff Davis, General Manager.
Google Review
- July 19, 2018
It was all around a great shopping experience. Georgina was phenomenal and a real pleasure to work with. She was very knowledgeable about all their products and extremely helpful in making the whole process go smoothly and quickly. Highly recommend working with her and we definitely will be back!
Yelp Review
- July 19, 2018
I've brought my Smart car here a couple of times now. Their service team seems to do excellent work, but I don't plan to use them in the future due to the prices and the... smarm.I know dealer service centers tend to be more expensive than regular mechanics, but this place charges 30-60% more than...
Google Review
- July 18, 2018
I did a return and new purchase of a vehicle. Through it all, Carlos was professional and patient. Great job!
Google Review
- July 17, 2018
A truly pleasant car shopping and buying experience. Stephen Leung made sure that we got exactly what we were looking for. He was patient, professional, personable and made sure that the whole process was efficient and welcoming. Definitely NOT the cringe-worthy dealership and car salesman...
DealerRater Review
- July 17, 2018
This is one of the best dealerships in boston area. I had to buy a new mercedes car and I reached out to all the dealerships in the area. I got in touch with Mr. Max Wang. He was very professional, co-ordinated with me throughout the process and guided me to get a very good deal and exactly the car...
Google Review
- July 17, 2018
I have just purchased my 8th car from Herb Chambers and my 7th through Mercedes Benz of Boston. Ive dealt with this dealership and the staff in both sales and service over a period of years and have always received superior service. They are professional, courteous, knowledgeable and efficient. Rob...
Google Review
- July 16, 2018
I love my AMG C43. Max Wang did an awesome job providing a no-pressure buying experience. Go see him!
Google Review
- July 16, 2018
David and Todd were beyond helpful! We were in need of a promotional sprinter van and they helped us every step of the way. We were launching a new business, so a lot of the paperwork just wasn't up to speed yet, David and Todd were patient along the way going the extra mile to get everything out...
Response from the owner Replied: Thank you for your feedback Tim. Happy to know that you had a great experience with us. We wish you luck with your new business! Best, Jeff Davis, General Manager.
Google Review
- July 16, 2018
I bought an AMG GTS last month and Rob Tinkham was simply awesome to deal with. He was the most knowledgeable salesman I have ever deal with. He helped me with all the car specs and really went above and beyond with regard to Customer Service. Rob treated me like a pro and exceeded my expectations....
Google Review
- July 16, 2018
Love my ML350 who knew how affordable they are. I had the pleasure of working with Carlos Romero what a great experience more than that was the followup after the sale to make sure I was completely satisfied was something many others fail at today
Google Review
- July 16, 2018
Rob Tinkham is the best automotive sales rep I've ever worked with. I particularly appreciated his transparency regarding all matters.
Google Review
- July 15, 2018
Great place got what needed and was serve quickly
Google Review
- July 14, 2018
Great customer service
Google Review
- July 11, 2018
David was great at helping out with GLA 250 lease. He was extremely prompt and provided amazing support. Fred gave an awesome tutorial and is very knowledgeable!
Google Review
- July 11, 2018
Had to go in for recall on my 2013 C300 for a steering column ground wire. I chose MB of Boston due to them having the soonest appointment, my usual dealer in Flagship in Lynnfield since it's closer to home. The recall was completed and after I left I heard a cracking sound when adjusting my...
Response from the owner Replied: I sincerely apologize for that mistake Harry. That is certainly not the kind of service that we strive. I will be speaking with my team to ensure that mistakes like this do not happen again. Again, I am sorry for your troubles. Best, Jeff Davis, General Manager.
Google Review
- July 10, 2018
David and Fred are an amazing set of people - extremely knowledgeable, and fantastic to work with! Our experience of getting a car was superbly smooth and happy!
DealerRater Review
- July 09, 2018
Should you buy a Mercedes Benz at this location, go to see the Sales Consultant, Mr. Keith Robinson. You will not be disappointed. Joe Nontarag
Google Review
- July 09, 2018
Google Review
- July 08, 2018
The people there are so helpful! The service is great!
Google Review
- July 07, 2018
Response from the owner Replied: I apologize for your 1-star experience. I would like to understand more about your time with us if you wouldn't mind contacting me at your earliest convenience. Jeff Davis, General Manager- Jdavis@herbchambers.com, thank you.
DealerRater Review
- July 07, 2018
I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims refinished. The tech outside gave me the service consultant "Paul Arsenault". It was strange as I specifically asked for Matt (the other service consultant). Anyways, this guy was not...
DealerRater Review
- July 07, 2018
Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul was also very nice and apologized for the bad experience! I did overacted but as you can understand if you were in my shoes after buying an expensive...
Google Review
- July 07, 2018
Carlos was great to work with. I'd buy a car from him again.
Google Review
- July 06, 2018
Great place for everything Mercedes. Sales and service alike.
Response from the owner Replied: Thanks Scott! Glad you had a 5-star experience with us! -Jeff Davis, General Manager.
Google Review
- July 06, 2018
I talk to Carlos about buying amg gt for 100k. And they tell me the car is urs and waiting on the paperwork and then next couple day he tell me the car is sold. Bad business wen you promise a customer a car then u sell it for more money.
Google Review
- July 03, 2018
Google Review
- July 02, 2018
I have dealt with several dealerships over the years. This was my 5th MB. However, MB of Boston should be the dealership that other dealerships aspire to be! The process was seemless, convenient, professional and I've never experienced client service quiet like this. If I could rate this...
Response from the owner Replied: Thank you so much for your review. Happy to know that you had a great experience with us! We wish you a happy birthday and happy miles!! -Jeff Davis, General Manager.
Google Review
- July 02, 2018
I recently traded in my leased C300 to MBZ of Boston in order to buy the same exact C300 they had in stock with fewer miles and a spoiler. I don't exactly understand how the numbers get worked up on lease end agreements and what magic they can and can't work with you on (like they can waive...
Response from the owner Replied: Thank you for taking the time to review us Patricia. Glad you enjoyed working with Paolo. -Jeff Davis, General Manager.
Google Review
- July 01, 2018
Had a very comfortable experience leasing my second C300 from Mercedes Boston. David was my salesperson -I would recommend him to all my friends. Very patient , fair and an expert at what he does. Thank you!
Response from the owner Replied: Thank you for your 5-star review Debbie. -Jeff Davis, General Manager.
Google Review
- June 30, 2018
Joel was great.
Google Review
- June 30, 2018
The great service keeps me coming back to Mercedes Boston. Chip is my salesperson, Patrick is my go to guy in service. I'm never disappointed at this dealership.
Response from the owner Replied: Thank you, Barbara, for sharing your recent experience with Chip here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Google Review
- June 30, 2018
Stephen Leung is an absolute ROCK STAR! Thank you, sir!
Google Review
- June 30, 2018
Great place for everything Mercedes. Sales and service alike.
Response from the owner Replied: Thanks Scott! Glad you had a 5-star experience with us! -Jeff Davis, General Manager.
Google Review
- June 30, 2018
I talk to Carlos about buying amg gt for 100k. And they tell me the car is urs and waiting on the paperwork and then next couple day he tell me the car is sold. Bad business wen you promise a customer a car then u sell it for more money.
Google Review
- June 30, 2018
I worked with Armando as I was looking for a 2018 CLA but also needed to get a great price for my trade in. He found me the exact car I was looking for and in the exact color. I explained to him my situation with my trade in car and he wrote down my needs and came back with a excellent offer and in...
Response from the owner Replied: Thank you for your review. Happy to know that you had a positive experience with us and working with Armando. Happy miles- Jeff Davis, General Manager.
Google Review
- June 30, 2018
I like my salesperson, Max Wang. He did a very good job of selling a Mercedes to me. Everything went smooth and I am very happy!
Response from the owner Replied: Happy to know that you had a pleasant, easy going car buying experience with us! -Jeff Davis, General Manager.
Google Review
- June 30, 2018
This will be my 2nd Mercedes from Jasper that will say it all the best in the business tell him Alex sent you!
Response from the owner Replied: Thank you for your review. Happy to know that you enjoyed working with Jasper again - Jeff Davis, General Manager.
Google Review
- June 30, 2018
By far best sales experience professional ans straight forward ask for Jasper from MB of Boston
Response from the owner Replied: Thank you for your review glad you had a great experience with us. -Jeff Davis, General Manager.
Google Review
- June 30, 2018
I went to this place when I first decide to trade in my Audi coupe for a SUV and asked for an appraisal from them. The manager came out and inspect the car and gave 22k for my 2014 S5 which I bout brand new. And there was only 20+k miles on the vehicle. I decided to try somewhere else and they gave...
Response from the owner Replied: I apologize for the experience you had with us. Unfortunately, we cannot speak on behalf of the tire company, but I do apologize for not being aware of the time that they open. We value our customer's opinions and I will take this into consideration when consulting with my team. Thank you- Jeff Davis, General Manager.
Google Review
- June 30, 2018
Armando is the man! he was very Helpful , super patient, very knowledgeable, and easy to work with. He made trading my car super easy! I had a great experience here and I will likely recommend to family and friends
Response from the owner Replied: Thank you for taking the time to review us. Happy to know you enjoy working with us. -Jeff Davis, General Manager.
Google Review
- June 30, 2018
I bought a smart car for my wife and I. My experience with David was terrific. You all did a great job and I thank you
Response from the owner Replied: Happy to know David such a great job- I'll be sure to pass this along to him. Happy miles to you and your wife- Jeff Davis, General Manager.
Google Review
- June 30, 2018
Stephen Leung is an absolute ROCK STAR! Thank you, sir!
Google Review
- June 30, 2018
I purchased a car from Georgina 7 Years ago and I was recently in for service and she still keeps in contact with me and helped me schedule my appointment. I am very happy with her service and the service from Mercedes-Benz of Boston. I highly recommend both!
Google Review
- June 29, 2018
Armando is the man! he was very Helpful , super patient, very knowledgeable, and easy to work with. He made trading my car super easy! I had a great experience here and I will likely recommend to family and friends
Response from the owner Replied: Thank you for taking the time to review us. Happy to know you enjoy working with us. -Jeff Davis, General Manager.
DealerRater Review
- June 29, 2018
My wife and I came in to lease two new vehicles. Paolo helped make this a very pleasant and easy experience. We were very happy to find new two MB vehicles we love.
Mercedes-Benz of Boston Replied: Thank you for your review. -Jeff Davis, General Manager.
DealerRater Review
- June 29, 2018
I have been doing business with Mercedes-Benz of Boston for over 10 years and the experience gets better and better. They are very professional and timely works through all that is needed. Excellent customer service, timely deliveries and great experience. Looking forward to doing more business in...
Mercedes-Benz of Boston Replied: Thank you for your review. It's great to hear from a long term customer. We hope for many more years of working with you! -Best, Jeff Davis, General Manager.
Google Review
- June 29, 2018
The great service keeps me coming back to Mercedes Boston. Chip is my salesperson, Patrick is my go to guy in service. I'm never disappointed at this dealership.
Response from the owner Replied: Thank you, Barbara, for sharing your recent experience with Chip here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Cars.com Review
- June 28, 2018
Typically buying a new/used car is a very stressful process, or so I’ve heard. Not with David, he took it upon himself to make sure no stress landed on me. He even went the extra mile(s) and delivered the car for me to Maine, met me at the registry and stayed there to make sure everything went...
Google Review
- June 28, 2018
I went in over the weekend to browse around, since I plan on leasing a vehicle in the upcoming months and was helped by Shaun Millen. He was really knowledgeable and had the all answers to my trade-in questions. He presented me with several types of vehicles that fit my needs. Although I didn't...
Response from the owner Replied: Thank you for your review. Looking forward to your next visit, we are happy to help you! -Jeff Davis, General Manager.
Yelp Review
- June 28, 2018
I went in over the weekend to browse around, since I plan on leasing a vehicle in the upcoming months and was helped by Shaun Millen. He was really knowledgeable and had the all answers to my trade-in questions. He presented me with several types of vehicles that fit my needs. Although I didn't...
Google Review
- June 28, 2018
Had a great experience at this dealership. The Auto Salesman Paolo Castro and his team was a great help and got me set up in my new car. Overall I had a great experience here and will likely recommend them to family and friends.
Response from the owner Replied: Thank you for your review and recommendation. Glad you received the 5-star service that you deserve. -Jeff Davis, General Manager.
Google Review
- June 25, 2018
Google Review
- June 21, 2018
Google Review
- June 21, 2018
Joel was great.
Google Review
- June 20, 2018
I had the best car-buying experience of all time at MB of Boston and, in particular, with Paolo Castro. He was knowledgeable, easy and fast to work with, and I was quite happy with the overall deal. I highly recommend Paolo and the great experience at MB of Boston.
Response from the owner Replied: Happy to know that you had a great car buying experience with Paolo. He will be thrilled to read this. Thank you for your review and we wish you many happy miles. Best, Jeff Davis, General Manager.
Yelp Review
- June 20, 2018
I don't usually write reviews but I had a surprisingly negative experience with this dealer on 2 occasions. The first involved coming to the dealer on Saturday morning with a friend looking to buy a new Mercedes. We were unable to find a salesperson to help us for nearly 45 mins and even when we did...
Google Review
- June 19, 2018
Very professional and they do a nice job.
Response from the owner Replied: Thank you for your feedback!
Google Review
- June 15, 2018
Google Review
- June 15, 2018
Google Review
- June 15, 2018
Mercedes Benz of Boston and Rob Tinkham were a pleasure to deal with.
Response from the owner Replied: Thank you for your review Robert! -Jeff Davis, General Manager.
Google Review
- June 13, 2018
I talk to Carlos about buying amg gt for 100k. And they tell me the car is urs and waiting on the paperwork and then next couple day he tell me the car is sold. Bad business wen you promise a customer a car then u sell it for more money.
Google Review
- June 13, 2018
I worked with Armando as I was looking for a 2018 CLA but also needed to get a great price for my trade in. He found me the exact car I was looking for and in the exact color. I explained to him my situation with my trade in car and he wrote down my needs and came back with a excellent offer and in...
Response from the owner Replied: Thank you for your review. Happy to know that you had a positive experience with us and working with Armando. Happy miles- Jeff Davis, General Manager.
Google Review
- June 10, 2018
Jasper Abreu is the best sales person at Mercedes Boston - we have purchased 8 vehicles in the past 2 years from him and would not think of using anyone else!!.
Response from the owner Replied: Thank you for your review. Glad you have trusted Jasper with your purchases and enjoy working with him! We look forward to your next visit. -Jeff Davis, General Manager.
DealerRater Review
- June 10, 2018
Jasper Abreu has been our sales person at Mercedes Boston. In the prior two years we have know him we have purchased 8 new Mercedes from him. He has consistently gone above our expectations and made the process easy. Going forward as long as Jasper remains at Mercedes Boston we will continue to be...
Mercedes-Benz of Boston Replied: Thank you for your review and compliments to Jasper. He will be thrilled to read this. I am happy to know that all of your purchases with us have been positive experiences! -Jeff Davis, General Manager.
Google Review
- June 09, 2018
It was my good fortune to meet Rob Tinkham on Memorial Day when I went looking for a new car. Rob was helpful in every way, from showing me cars, to taking me on a test drive. He made trading in my older vehicle a very simple process. He oriented me to the features of the new car, so that I felt...
Response from the owner Replied: Thank you for your feedback Charles. Happy to know that Rob provided you with great customer service. He truly is a great member of our team and I'm glad you enjoyed working with him. He will be happy to read this. -Jeff Davis, General Manager.
Google Review
- June 09, 2018
I am proudly driving my new GLC 300 thanks to the second to none help from Rob Tinkham. This is my sixth Mercedes thanks to Rob. It is as though he can read my mind. Rob is the quintessential sales representative for Mercedes Boston. There is nothing Rob won't do to make the buying experience...
Response from the owner Replied: Thank you for your review and compliments to Rob. He will be happy to read this! Glad you have enjoyed working with him. Best, Jeff Davis, General Manager.
Google Review
- June 09, 2018
Great place for everything Mercedes. Sales and service alike.
Response from the owner Replied: Thanks Scott! Glad you had a 5-star experience with us! -Jeff Davis, General Manager.
Google Review
- June 08, 2018
Yelp Review
- June 08, 2018
Me and my friend just got his car today, We are so mad that my friend's car got many scratches on window and the back of seat. After I report it to their manager, they said it might cause by ourselves not their workers. We Are Not Blind! Those scratches are very obviousI didn't find any place to...
Herb C. Replied: I am sorry to learn of your experience with us. I have alerted the General Manager with hopes of getting to the bottom of this situation. Thank you for providing your feedback.
DealerRater Review
- June 07, 2018
Max was so attentive to my needs, and was very reliable and dependable. I recommend him highly. He made my car buying process so easy!
Mercedes-Benz of Boston Replied: Thank you for your review and recommendation of Max! Glad you enjoyed working with him-Melissa Steffy, General Manager.
Google Review
- June 06, 2018
This will be my 2nd Mercedes from Jasper that will say it all the best in the business tell him Alex sent you!
Response from the owner Replied: Thank you for your review. Happy to know that you enjoyed working with Jasper again - Jeff Davis, General Manager.
Google Review
- June 06, 2018
By far best sales experience professional ans straight forward ask for Jasper from MB of Boston
Response from the owner Replied: Thank you for your review glad you had a great experience with us. -Jeff Davis, General Manager.
Google Review
- June 06, 2018
I went to this place when I first decide to trade in my Audi coupe for a SUV and asked for an appraisal from them. The manager came out and inspect the car and gave 22k for my 2014 S5 which I bout brand new. And there was only 20+k miles on the vehicle. I decided to try somewhere else and they gave...
Response from the owner Replied: I apologize for the experience you had with us. Unfortunately, we cannot speak on behalf of the tire company, but I do apologize for not being aware of the time that they open. We value our customer's opinions and I will take this into consideration when consulting with my team. Thank you- Jeff Davis, General Manager.
Google Review
- June 06, 2018
Great service! Went in for a tire changeand definitely did not have to sweat at all.
Response from the owner Replied: Thank you for your review!
Google Review
- June 06, 2018
dropped off my car friday at 5. car was done monday at 5. thoroughly pleased with my experience. thanks, guys!
Response from the owner Replied: You're welcome! Glad you are pleased with our service. Best, Jeff Davis, General Manager.
Google Review
- June 06, 2018
I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...!
Response from the owner Replied: Thank you for your review! Happy to know that Chip made the process hassle-free and enjoyable! Best, Jeff Davis, General Manager.
Google Review
- June 06, 2018
BUYER BEWAREThese people (Herb chambers) will sell you a car...used... With multiple problems. They'll sell you and extended warranty to make you think everything is covered. They'll tell you everything from bumper to bumper is included...Except the wear and tear items. Then when you bring it in....
Response from the owner Replied: Steve,I am so sorry to hear that your experience didn't go the way it should have. If you wouldn't mind contacting me, I would like to speak to you further so I can try to better understand what happened. I can be reached directly via email at JDavis@herbchambers.com. I look forward to hearing from you soon.Sincerely,Jeff Davis, General Manager
Google Review
- June 06, 2018
Max was so attentive to my needs, and was very reliable and dependable. I recommend him highly. He made my car buying process so easy!
Response from the owner Replied: Thank you for your review and compliments to Max- he will be happy to read this. Best, Jeff Davis, General Manager.
Google Review
- June 05, 2018
David is the best sales man. I highly recommend anyone who is looking for a car to ask for him. David was patient with all our questions, and did an amazing job explaining everything. The entire process from the start to end was comfortable and smooth. The whole car buying experience has never been...
Google Review
- June 05, 2018
We went to this dealership Memorial Day weekend and had a great experience. Joel- was very knowledgeable and helpful from start to finish in finding us the perfect car. We never felt rushed or pressured and he answered all our questions. My husband and I are enjoying our new car and we would...
Google Review
- June 05, 2018
Joel was great.
DealerRater Review
- June 02, 2018
TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR
Mercedes-Benz of Boston Replied: Thank you for your review! Glad you were happy with your experience! --Jeff Davis, General Manager.
Google Review
- June 01, 2018
I went to this place when I first decide to trade in my Audi coupe for a SUV and asked for an appraisal from them. The manager came out and inspect the car and gave 22k for my 2014 S5 which I bout brand new. And there was only 20+k miles on the vehicle. I decided to try somewhere else and they gave...
Response from the owner Replied: I apologize for the experience you had with us. Unfortunately, we cannot speak on behalf of the tire company, but I do apologize for not being aware of the time that they open. We value our customer's opinions and I will take this into consideration when consulting with my team. Thank you- Jeff Davis, General Manager.
Google Review
- May 31, 2018
Everyone at this dealership is extremely helpful. The sales and service departments always go above and beyond to see that all goes smoothly. My salesman (Chip) even takes the time to assist me in service. I highly recommend Mercedes Benz of Boston.
Response from the owner Replied: Helen, thank you for such a great review. Glad to know that Chip has taken good care of you and that you enjoy working with us. -Jeff Davis, General Manager.
Google Review
- May 31, 2018
This will be my 2nd Mercedes from Jasper that will say it all the best in the business tell him Alex sent you!
Response from the owner Replied: Thank you for your review. Happy to know that you enjoyed working with Jasper again - Jeff Davis, General Manager.
Google Review
- May 31, 2018
By far best sales experience professional ans straight forward ask for Jasper from MB of Boston
Response from the owner Replied: Thank you for your review glad you had a great experience with us. -Jeff Davis, General Manager.
Google Review
- May 31, 2018
I like my salesperson, Max Wang. He did a very good job of selling a Mercedes to me. Everything went smooth and I am very happy!
Response from the owner Replied: Happy to know that you had a pleasant, easy going car buying experience with us! -Jeff Davis, General Manager.
Google Review
- May 31, 2018
I bought a smart car for my wife and I. My experience with David was terrific. You all did a great job and I thank you
Response from the owner Replied: Happy to know David such a great job- I'll be sure to pass this along to him. Happy miles to you and your wife- Jeff Davis, General Manager.
Google Review
- May 30, 2018
Google Review
- May 30, 2018
Paolo was incredibly knowledgeable, professional, and patient in answering my questions. He gave a fair deal and also did a nice job in following up. I would highly recommend him.
Response from the owner Replied: Thank you for your wonderful recommendation of Paolo! We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your Mercedes-Benz. Best, Jeff Davis, General Manager
Google Review
- May 30, 2018
Neither the Customer Service was not good or not what I was expecting. I had a better experience at the MB of Burlington.
Response from the owner Replied: Thank you for your feedback. I apologize for the service you received. If you would like to discuss this any further, or need help with something that wasn't attended to, please feel free to contact me. Jeff Davis, General Manager- jdavis@herbchambers.com.
Google Review
- May 30, 2018
I recently worked with Shaun when I leased my C300. He was very knowledgeable and helped me (very picky) find a car that I am very happy with. The delivery specialist Fred also did a good job going through the car.
Google Review
- May 30, 2018
I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...!
Response from the owner Replied: Thank you for your review! Happy to know that Chip made the process hassle-free and enjoyable! Best, Jeff Davis, General Manager.
Google Review
- May 30, 2018
My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the...
Google Review
- May 30, 2018
BUYER BEWAREThese people (Herb chambers) will sell you a car...used... With multiple problems. They'll sell you and extended warranty to make you think everything is covered. They'll tell you everything from bumper to bumper is included...Except the wear and tear items. Then when you bring it in....
Response from the owner Replied: Steve,I am so sorry to hear that your experience didn't go the way it should have. If you wouldn't mind contacting me, I would like to speak to you further so I can try to better understand what happened. I can be reached directly via email at JDavis@herbchambers.com. I look forward to hearing from you soon.Sincerely,Jeff Davis, General Manager
Google Review
- May 30, 2018
Great service! Went in for a tire changeand definitely did not have to sweat at all.
Response from the owner Replied: Thank you for your review!
Google Review
- May 30, 2018
It has been many years of buying cars from Herb Chambers dealers it started in 1996 with the purchase of a red Viper that I still own. Here we are now in 2018 I still own the Viper and have purchased many other vehicles. The service from the entire staff, not just the sales team always been...
Response from the owner Replied: Thank you for such a great review George! We love hearing that our customers are happy with the service they are receiving and the relationships they are building with our team! So awesome that you still have the Viper. I'll be sure to share your review with the rest of the team. Best, Jeff Davis, General Manager.