Google+ Review
- January 16, 2019
Will never buy my car there again. The worst customer service. Empty promises and lies. Bought my car in December 4,2018. Certified Pre- owned GLA. Prior to purchase, it was verified twice that the car is keyless entry as it says on the website add. Also was told by the sales Rep. that the paint...
Google+ Review
- January 15, 2019
I highly recommend this dealer from sales to service you guys rock...
Google+ Review
- January 14, 2019
There are not enough stars to rate the EXCEPTIONAL service that MB of Boston provides! I have leased from 3 other MB dealerships that do not come close to MB of Boston. The GM Jeff , GSM George, and Sales Manager Carlos, were outstanding! Carlos was extremely knowledgeable, patient, and truly...
Google+ Review
- January 11, 2019
Google+ Review
- January 11, 2019
DealerRater Review
- January 11, 2019
Mehdi Saidane, my sales rep, made my buying experience quick and easy. Although I was purchasing a pre-owned non-Mercedes vehicle, Medhi handled every detail with attention and professionalism. Good sales style and great representative of Chambers Mercedes.
Google+ Review
- January 10, 2019
I took my C300 to this place last Friday to fix a Air Bag RECALL just becouse is close to home. After 4 hours of waiting they finish the work and on my way home the tire pressure light came on, sence was Friday and after 7:00 pm I end up returning only on Monday. After another 2 hours of waiting...
Cars.com Review
- January 09, 2019
This dealership made me feel extremely welcomed and comfortable. Carlos was great. He never made me feel pressured into buying a car and catered to all my needs.
DealerRater Review
- January 08, 2019
Very great customer service.Friendly environment. Great team players.Paolo was very held.Fred gave us very detailed information on the car.Highly recommended place.
Mercedes-Benz of Boston Replied: Thank you for your 5-star review! Glad you had a positive experience with the team. Best, Fahad Arshad, General Manager.
Google+ Review
- January 05, 2019
Only person you have to talk to is stephen Leung who helped me a lot even for service.
Google+ Review
- January 05, 2019
I came in a few time and I taked to stephem Leung and He is very nice an knowledgable about all the cars and very helpfull. Make sure you talk to him when you are in that dealership
Google+ Review
- January 05, 2019
Excellent service
Google+ Review
- January 02, 2019
very professional and considerate! I love my new car that I got from Paolo Castro!
Google+ Review
- January 01, 2019
I am more than happy with the time I spent buying a brand new 2018 Mercedes C300 from one of the best salesman I ever met. I work in sales myself, so I wasnt sure what to expect going in to buy a new car. Not only was he knowledgable of the 2 different vehicles I was comparing, but he was so...
Response from the owner Replied: Thank you for taking the time to write this review. Happy to know that you had a 5-star experience with Carlos. That is exactly the kind of customer service we want to provide our customers with. I hope you are enjoying your new vehicle. Best, Jeff Davis, General Manager.
Google+ Review
- December 30, 2018
I'm a proud owner of the 2018 GLC thanks to Mr. Rob Tinkham, once again, (SUPER) Sales Rep. I picked up my vehicle yesterday and I couldn't be happier. He took the time to test drive multiple vehicles with me and had the correct answers for my hundreds of questions. His knowledge of his product is...
Response from the owner Replied: Thank you, for sharing your recent experience with Rob here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Google+ Review
- December 28, 2018
If I can, I want to give negative points to this place. I had an extremely horrible experience in this place today. I went to fix my car's wheel and brakes. I went to this store twice for the same problems! First time they charged me 4 digits bill for fixing some things but not the problems!!! And...
Google+ Review
- December 28, 2018
Worked with Stephen Leung on trying to finalize a deal on a used E63. While the deal never materialized that I wanted it should be noted that Stephen was as professional and easy to work with as possible. His commitment to making sure he is available whenever needed goes above and beyond what I...
Google+ Review
- December 22, 2018
I bought my C300 from Stephen. After-sales service is awful awful awful.
Response from the owner Replied: It is disappointing to read this review. I apologize that the service you received was not better. I would like to learn more about what happened and see what I can do to resolve this. If you could please email me- JDavis@herbchambers.com - I look forward to connecting with you. Thank you, Jeff Davis, General Manager.
Google+ Review
- December 20, 2018
Carlos Romero is a great salesperson. He's very friendly, helpful, and responsive. I had a great experience working with him on my car purchase.
Response from the owner Replied: Thank you for your 5-star review. Happy to know that you had a good experience. Happy Holidays- Jeff Davis, General Manager.
Google+ Review
- December 14, 2018
Excellent people, excellent service
Google+ Review
- December 14, 2018
Carlos, I want to thank you for a great experience being a first time buyer at Mercedes-Benz. The first day I met you, you had the car cleaned and a plate on it ready for me to take it for a ride. Right then and there I knew this was something that I wanted. When my wife dropped me off to pick it...
DealerRater Review
- December 14, 2018
Carlos, I want to thank you for a great experience being a first time buyer at Mercedes-Benz. The first day I met you, you had the car cleaned and a plate on it ready for me to take it for a ride. Right then and there I knew this was something that I wanted. When my wife dropped me off to pick it...
Yelp Review
- December 13, 2018
Bought a 2019 c series, only had 26 original miles on it! Very nice salesmen, was quick and easy, maybe because I paid cash but either way pleasant experience and I got the car for about $11,000 less then window price way below all brand new sales prices. Thank you for fantastic car, price and service
DealerRater Review
- December 13, 2018
My salesperson was Paolo Castro. He was warm and friendly, knowledgeable and completely professional. He took care of our every need and an absolute pleasure to buy a car from. Would repeat the process in the same way with the same person in the years going forward. Laurence M. Lieberman
Mercedes-Benz of Boston Replied: We appreciate your feedback and compliments to Paolo. I'm glad he provided you with great customer service and we look forward to your next visit. Best, Jeff Davis, General Manager.
Google+ Review
- December 11, 2018
Cars.com Review
- December 11, 2018
I worked with Johnathan was very impressed with his professionalism, work ethic and customer service overall. I bought a used 2015 c300 and was very impressed with everyone I came incontact with during the process.
Mackenzie Malloy Replied: Thank you for providing your feedback. I'm pleased to know that you had a 5-star experience with Johnathan. Thank you for your business. Best, Jeff Davis, General Manager.
Google+ Review
- December 10, 2018
NEVER GOT MY SERVICE ISSUE RESOLVED AFTER THREE VISITS???? Never again!
Response from the owner Replied: Charles, I see in our system you haven't visited us in about 6 months. I would like the opportunity to speak with you directly about the problem you are having and work to resolve this. Please email me at your earliest convenience- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager.
Google+ Review
- December 09, 2018
very good customer service, thanks
Google+ Review
- December 06, 2018
Real professionals here.
Yelp Review
- December 06, 2018
I had my car serviced here. They broke my headlight and windshield. Denied fault. Service here at your own risk! Manager is rude.
Cars.com Review
- December 05, 2018
They will go to any lengths to sell you a car but when it breaks down their service is terrible and they charge ridiculous amounts for repairs and take forever. They will do work you don't approve also so you end up paying more than you think.
Google+ Review
- December 04, 2018
Paolo Castro and Fred were exceptional. Both provided top notch service. Im amazed that every employee I met was so happy, seemed to love their job. That translated into making me feel happy. I look forward to returning there for all my Mercedes needs.
Google+ Review
- December 04, 2018
We recently purchased a used Smart Car from Herb Chambers in Boston and want to thank Mehdi Sardaine for making our buying experience easy and fun!
Response from the owner Replied: Gad your experience was hassle-free and enjoyable! Thank you for your review, and we wish you many happy miles. Best, Jeff Davis, General Manager.
Google+ Review
- December 03, 2018
Jasper, Chad and Fred were all incredibly professional, helpful and courteous during my sales experience. This was my first experience with Mercedes Benz of Boston, but it certainly will not be my last. Jasper was kind and welcoming from the moment my wife and I entered the dealership. His...
Google+ Review
- December 03, 2018
I worked with Georgina 6 months ago to purchase my GLE. Georgina was quick to reply, knowledgeable and made me feel very comfortable with my purchase. Since my purchase, Georgina has reached out several times to ensure things are going well, and has been very patient with my questions. I would...
Google+ Review
- December 02, 2018
I had a great buying experience at MB of Boston Charles Scrymgeour made it easy buying our E350 and trading in our old car
DealerRater Review
- December 02, 2018
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade...
Google+ Review
- November 30, 2018
Jasper from Mercedes-Benz of Boston provided OUTSTANDING customer service and helped me purchase my first Benz! He listened, took the time to explain how everything worked, and I will definitely be back to buy next car from him. I am now the proud owner of a 2019 GLC 300. Thank you Jasper!
Google+ Review
- November 30, 2018
Chip McCarty is simply the best. My entire family buys our cars from him. He is very patient and always available to help in the purchase or service of our cars. Highly recommended
Response from the owner Replied: We really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Google+ Review
- November 30, 2018
Just took delivery of a car from Rob Tinkham, Best experience ever. Thanks so much. Looking forward to the next one.
Google+ Review
- November 30, 2018
Working with Rob Tinkham was completely stress free. I never once felt pressured to purchase, only educated. I am so happy with my new car! Thanks Rob!
Response from the owner Replied: I'm happy to know that you had a 5-star experience working with Rob. Thank you for your business. Best, Jeff Davis, General Manager.
Google+ Review
- November 29, 2018
I am so happy with the purchase of my new 2018 Mercedes GLE350 from Herb Chambers of Boston. I worked with Paolo Castro who was very helpful and a great salesperson. 100% ask for him and he will take excellent care of you. Jeff Davis the General Manager was also great and made sure everything went...
Yelp Review
- November 29, 2018
I wish yelp had a minus star rating. I will keep this simple, if you want to be treated with respect, do NOT go here. This dealership is only worried about making a deal and will run you over. The lack of integrity is astonishing and they will lie to your face with little regard for your experience....
Herb C. Replied: Robert, it is disappointing to learn of your experience with us. I have alerted the General Manager of your feedback. In the meantime, if you would like to discuss this further please feel free to email Jeff Davis, the General Manager- . He will work to resolve the issues. Thank you.
Yelp Review
- November 24, 2018
Rob Tinkham made it easy for me to find the car I wanted and to go through what can sometimes be a challenging process. I traded in my old car in August and then went out of the US for several months. While I was away the new car was manufactured and shipped to the dealer. Rob had everything...
Google+ Review
- November 20, 2018
Jonathan my agent was phenomenal and made my experience a memorable one. Highly recommend this branch to all.
Response from the owner Replied: Thank you for your review! Best, Jeff Davis, General Manager
Cars.com Review
- November 18, 2018
The worst dealer I have ever seen and very disappointed what they did to me.I don’t recommend this dealer at all. They laid to me.
Google+ Review
- November 18, 2018
I just purchased my first MB at the Somerville location. The whole experience from start to finish couldnt have been better.Paulo was my salesman and he was extremely helpful and I believe got me the best deal possible. He and Fred took their time to explain in detail everything I need to know about...
Google+ Review
- November 17, 2018
great staff, super helpful, made the process easy and quick. I worked with Steve and he was very knowledgable. I had a great experience, i would highly recommend this dealership.
Google+ Review
- November 14, 2018
If you gonna Take your car To this Mercedez In somerville Be careful They Steal Your money The put Pieces To the car That The dont need to and They dont even fix the specific problem
Response from the owner Replied: Fidel, I apologize that you are unhappy with the service provided. I would like to speak with you directly about this and see what I can do to help you. Please email me- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager.
Google+ Review
- November 14, 2018
Just get a new MB c300 from this dealer. Had a really good purchase experience working with Stephen Leung. He is very friendly and responsive.
DealerRater Review
- November 12, 2018
Just get a new MB c300 from this dealer. Had a really good purchase experience working with Stephen Leung. He is very friendly and responsive.
Google+ Review
- November 07, 2018
The staff was incredibly knowledgeable, patient and approachable as I asked questions and took a test drive, while also taking the time to discuss my preferences and suggesting options. Great time, would highly recommend to anyone looking for a very pleasant car buying experience
Response from the owner Replied: Thank you for your review Harry. Happy to know that you had a pleasant car buying experience with us! We hope you are enjoying your new car! -Jeff Davis, General Manager
DealerRater Review
- November 05, 2018
I had an excellent experience throughout the purchase of my car with Charles Scrymgeour. That experience extended through the delivery of the vehicle purchased and the return of my previous car.
Mercedes-Benz of Boston Replied: Happy to know that you had an excellent experience with Charles. Thank you for your review! Best, Jeff Davis, General Manager.
Google+ Review
- November 05, 2018
Google+ Review
- November 01, 2018
The customer service is not good at all... they stayed with my car for more than 10 hours and only asked if I would like it to wash after call me to pick it up and that was ready to go... Sales are great, but if you need customer service, forget it. Just letting know that my car has only 6 months...
Google+ Review
- November 01, 2018
We went to Mercedes Benz of Boston in Somerville MA to look at a couple vehicles we had found online. We met our Sales Consultant Joel Javier who was very professional, informative and really nice. He helped us with the process of deciding between two vehicles including options and prices. The...
Cars.com Review
- October 31, 2018
Going through the sales process at Herb Chambers Mercedes was very much a pleasant one! From the minute I contacted the dealership through the close, the sales staff was excellent, patient and very knowledgeable. I highly recommend Herb Chambers Mercedes in Boston.
Google+ Review
- October 27, 2018
This is the second time I get a car from MB of Boston, now it was the C300, thing is I went with a friend who's thinking of buying but ended up trading my CLA for this beauty, once again Steve Leung and his team went above and beyond to help me get my new toy. If you need a new ride he is the man to...
Google+ Review
- October 26, 2018
There are not enough words to describe how great of an experience it was for us to purchase at this location. Five stars does not fully represent the level of service and professionalism you get at Mercedes Boston (Somerville). I promise you, you will not be disappointed. Rob, Fred, Financing and...
Google+ Review
- October 25, 2018
Great Service
DealerRater Review
- October 24, 2018
As a busy executive of a company, Im not one to typically write reviews. But, I had to acknowledge Dana LoNano for assisting us in the purchase of our new GLC. I was referred to her by a colleague who has been purchasing cars from her for years. And, we finally decided to take the leap over to...
Google+ Review
- October 23, 2018
My family leased a GLE from Mercedes Benz of Boston last week and had a great experience. Jessica contacted us with an extremely good offer and set us up with Jhonathan. We had concerns about another deal, but they explained to us our options and were reassuring, professional, and personable....
Response from the owner Replied: Doris, thank you for your review. Glad you had a 5-star experience with us. We appreciate your business and recommendation. Best, Jeff Davis, General Manager.
Google+ Review
- October 22, 2018
Absolutely brilliant Mercedes-Benz dealership..special mention to Stephen who went above and beyond to make this possible..
Response from the owner Replied: Thank you! Stephen is a great member of our team, glad you enjoyed working with him. Best, Jeff Davis, General Manager.
Google+ Review
- October 22, 2018
Just purchased a new 2019 CLA250 from Paolo Castro. He is the most knowledgeable salesman I worked with. Thanks Paolo
Google+ Review
- October 22, 2018
Joel was great to work with. I bought a car from out of state and he has been in constant contact with me after the sale to answer any questions, help me find parts, etc.
Response from the owner Replied: Thank you for your review Jeff. Glad you have had a good experience with Joel. -Jeff Davis, General Manager.
Google+ Review
- October 19, 2018
Chip McCarty, without a doubt, went far and beyond our expectations! He was very informative and made our visit very enjoyable, which ended up in us purchasing an E450 convertible. We love it! We have bought cars in the past from Chip and would definitely recommend having him help you in...
Response from the owner Replied: Thank you for your review. Happy to know that you received the 5-star service that you deserve. Best, Jeff Davis, General Manger.
Google+ Review
- October 16, 2018
Have been leasing cars from Rob Tinkham for two years and he's so reliable and helpful all the time. Whenever I have any question I just called him and can always get a good answer. This experience made me to lease my second car from him!
Response from the owner Replied: Thank you for your review! Glad you are enjoying working with Rob, he is a great aspect to our team here! Best, Jeff Davis, General Manager.
Google+ Review
- October 16, 2018
Had an amazing experience at this dealership purchasing a used vehicle. I emailed after hours on a car that I wanted to test drive and their customer care specialist responded within 30 minutes, I was stunned. Joel did a great job of answering our questions and making my fiancee and myself...
Response from the owner Replied: Chad, thank you for your review. Happy to know that you had a 5-star experience with us. Best, Jeff Davis, General Manager.
DealerRater Review
- October 15, 2018
Do not go here! I was interested in leasing a new Gla250. The sales rep did call me back; the finance manager Chris, never did. Bad experience. I purchased a Mercedes elsewhere. They don't care about repeat business.
Mercedes-Benz of Boston Replied: I apologize that your experience with us was not better. If there is anything we can assist you with in future we would love the chance to earn back your business. Thank you, Jeff Davis, General Manager.
Google+ Review
- October 13, 2018
Got my E coupe from Mercedes Benz of Somerville, best decision ever made. Max really got things done and made the impossible POSSIBLE, and Fred did a great job explaining all the features on my car. I love the car and love the service there.
Google+ Review
- October 11, 2018
Highly recommend Mercedes-Benz of Boston in Sommerville. We have been working with Paolo for many years on a few Mercedes leases. Paolo is awesome to work with and takes great care of us from the start to finish of the car buying/leasing process. He's the BEST!
Google+ Review
- October 10, 2018
I recently purchased out my lease through Paolo. He was responsive and let me know as soon as my title came through and I was able to pick up my vehicle, which was important for my tight timeline. The process was pain-free and extremely straightforward.
Response from the owner Replied: Thank you for your review Keith. Glad your process was painless with Paolo. -Jeff Davis, General Manager.
Google+ Review
- October 10, 2018
The moment I walked in I was greeted with a 5 star service, and taken care of right away. The vehicle I was interested in was already brought up front and waiting for for me to test drive. My agent Charles Scrymgeour was very Professional, polite, knowledgable, and made me very comfortable...
Response from the owner Replied: Thank you for your review! Happy to know that Charles provided you with excellent customer service. We appreciate your business and hope you enjoy your new vehicle. -Jeff Davis, General Manager.
Google+ Review
- October 10, 2018
I recently purchased a car at the MB of Boston, and received an exceptional experience! We worked with Paolo, and he was patient, understanding and honest. My car was delivered in perfect condition! It was by far the best car shopping experience, and service Ive ever had. From the moment we walked...
Google+ Review
- October 07, 2018
Outstanding service from the check-in/shop/cashier and a bumbling service rep, whose constant errors were saved by a gracious service manager good at putting things right. The guys at check-in, loaner counter and the shop are world-class. Purchasing experience was unmemorable, which is just the way...
Response from the owner Replied: Thank you for your feedback Paula, we will take this into consideration at our next team meeting. Thank you- Jeff Davis, General Manager.
Google+ Review
- October 06, 2018
Best mercedes dealer in Boston area
Google+ Review
- October 05, 2018
I just purchased a used Mercedes from this establishment and was absolutely blown away. Jasper, my sales rep, took the time to make sure I had options to pick from and was fully educated before I made my decision. When I came to pick up the car it was an experience I will remember for the rest of my...
Response from the owner Replied: Gwynette, thank you for taking the time to write such a great review. Happy to know that you received the 5-star service that you deserve. Best, Jeff Davis, General Manager.
Google+ Review
- October 01, 2018
I recently went in to this dealer and had a great experience. I was helped by a salesman named Jasper and he was amazing at showing me cars and giving me the best advice on which option was more convinient for me. I came in just looking and left with a lot of knowledge and a better understanding of...
Google+ Review
- October 01, 2018
We met Georgina Stavros at Mercedes-Benz of Boston back in late 2012 when we bought our 2nd Mercedes-Benz. So a few days ago I called Georgina and added another Mercedes-Benz to our family. She is very Knowledgeable of all the brands Mercedes-Benz sells. She is also a very good listener to your car...
Yelp Review
- September 30, 2018
If you are in the market for a mercedez, dont go anywhere else but this dealership. Carlos rameraz made the entire purchase from beginning to end as seamless as possible. From the minute i walked in the door. To the minute i walked out with my car. He was so pleasant to deal with. He made me feel...
Google+ Review
- September 29, 2018
Excellent customer service.
Google+ Review
- September 29, 2018
Chip McCarty has been my dedicated sales professional for 13 years! I first came in when my son was just a babe for my first Mercedes purchase. I wouldn't buy a car from anyone else and am on my 4th purchase from him and his team. Go Chip! I am so grateful for your incredible help when these tough...
Yelp Review
- September 28, 2018
I have had the worse service! Not only did they do work, but the work I had asked to be done, wasnt done when I got there. So they did the sticker when I got there and I got rejected! The guy said if he knew I had done what I had done, he wouldn't have done the sticker. AND not only did I go in with...
DealerRater Review
- September 26, 2018
Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always accessible with excellent rapport and not to mention extremely efficient! Umer went the extra mile to help us receive the car immediately and both Umer and...
Mercedes-Benz of Boston Replied: Thank you so much for taking the time to leave such a great review. We appreciate your business and recommendation. -Jeff Davis, General Manager
DealerRater Review
- September 24, 2018
I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales...
Mercedes-Benz of Boston Replied: I am very sorry for the mistakes that our dealership made. We have some great employees here and unfortunately, mistakes were made in your case that should not have happened. I'm glad you are happy with your vehicle and experience at Lynnfield as they too have some great employees. Thank you, Jeff Davis, General Manager.
Google+ Review
- September 23, 2018
Great Place , if you are interested is buying a great car.Stop my with no intention of buying a car that day, but after speaking with the sales consultant Stephen Leung, he made It happened.Very Professional place and the folk there makes you feel at home.Thanks again Stephen for making it happen:)
Google+ Review
- September 23, 2018
Our GLC300 will be our 5th Mercedes purchased from Rob Tinkham at your dealership!Rob is knowledgeable, patient and professional and he, along with your entire staff in service, AJ in finance, and everyone else we come into contact with is the reason we keep coming from Vermont to buy our cars. The...
Google+ Review
- September 20, 2018
DealerRater Review
- September 20, 2018
I have an excellent experience with Joel when I purchased my MB from Mercedes-Benz of Boston. I could not deal with a better man than Joel.
Google+ Review
- September 20, 2018
Response from the owner Replied: George, sorry your experience with us wasn't better. I would like to learn more about what happened if you could please email me- Jdavis@herbchambers.com. Thank you, Jeff Davis, General Manager
Google+ Review
- September 19, 2018
The customer service was very helpful and attentive in servicing the 2017 GLC300!
DealerRater Review
- September 18, 2018
TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes. In my 25 years of Mercedes Benz ownership, I believe...
Yelp Review
- September 18, 2018
Just purchased my 3rd car from Chip at Mercedes-Benz of Boston. Very Smooth transaction. Chip, Dana and George always make it extremely easy to do business there, and the price is always the best around. I would Highly recommend Mercedes-Benz of Boston!
Google+ Review
- September 17, 2018
I recently purchase my dream car at Mercedes Benz of Boston and had the pleasure of working with Paulo Castro. He made sure i got exactly what i came in for. Setting up an appointment was easy and once i arrived i was greeted and went on a test drive . My experience was great . Thank You PauloKrystal W
Google+ Review
- September 15, 2018
Incredible service. Awesome deals. Huge inventory and Ample parking. IG #dhread
Google+ Review
- September 15, 2018
TO: Chip McCarty Mercedes Benz - BostonI want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes.In my 25 years of Mercedes Benz ownership, I believe this...
Response from the owner Replied: Thank you, so much for this kind review! If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come!Kind Regards,Jeff DavisGeneral Manager
DealerRater Review
- September 13, 2018
We loved this dealership. Stephen Leung was our sales person and we couldn't be more happy with him. Everyone else was friendly and helpful too. This was by far the best car buying experience we're ever had.
Cars.com Review
- September 13, 2018
Had the pleasure of buying a car from Herb Chamber MB of Boston in September 2018. My Sales Consultant was David Nhan, he was extremely professional and highly knowledgeable about all things Mercedes-Benz. I highly recommend you seek him out. He doe not come off as pushy/aggressive and is an...
Google+ Review
- September 13, 2018
David Nhan & Fred = THE BEST. Very knowledgeable, polite, professional, and great personalities. Very happy with the Herb Chambers experience.
Google+ Review
- September 12, 2018
Highly recommend this dealership !! Excellent service from Joel Javier - made our purchase easy by being so efficient and so nice. A pleasure to deal with !! Answered text questions at midnight !! We bought a Pre -certified Lincoln and Fred was there to teach us every feature of the car. Fred was...
Response from the owner Replied: Renee thanks for taking the time to review us. We appreciate your feedback and recommendation. Best. Jeff Davis, General Manager.
Google+ Review
- September 11, 2018
Best mercedes dealer in Boston area
Google+ Review
- September 11, 2018
I work with Paolo and Dana at the dealership and they made sure I got the car I wanted with the package I wanted for the right price definitely recommended
Google+ Review
- September 11, 2018
We just purchased 2 cars from Rob Tinkham. He is a very professional sales person that is very knowledgeable about Mercedes. We are very happy with our experience.i would recommend Ron to anyone.
Yelp Review
- September 11, 2018
I recently purchased a certified pre-owned vehicle, from Herb Chambers Mercedes Benz, of Boston, the sales person was Rob Tinkham. Rob makes purchasing a vehicle so simple. There is never a problem, and Rob respects my time, with an complete understanding of the product and features, second to...
Google+ Review
- September 11, 2018
Google+ Review
- September 10, 2018
Great experience with Paolo Castro, its my first car, and its a great deal.
Google+ Review
- September 10, 2018
I love my new car. Special thanks to David Nhan to helping me find the car of my dreams.
DealerRater Review
- September 10, 2018
Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your friends way but not customers. Never going to Herb chambers again.
Mercedes-Benz of Boston Replied: I apologize that you are unhappy with the way you were treated by my team. We work very hard to provide our customers with excellent customer service and I am sorry we failed to do so with you. I would love to speak with you more on this matter if you would like to email me -Jdavis@herbchambers.com. Thank you, and I look forward to hearing from you- Jeff Davis, General Manager
DealerRater Review
- September 08, 2018
I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb...
Google+ Review
- September 07, 2018
I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb...
Google+ Review
- September 07, 2018
I recently purchased a used Acura from Mercedes-Benz of Boston. My salesman, Shaun Millien, was very attentive and friendly as well as knowledgeable about my car, which made my decision to purchase much easier. I was in a rush to get my car before I left town for a vacation, and Shaun made sure...
Google+ Review
- September 07, 2018
After a thorough research and several test drives in exploring a few other brands and other Mercedes dealerships I settled in with Mercedes - Benz of Boston and purchased a beautiful certified pre owned C300 . The first reason was the way I was greeted on the phone when I called sales and Umer...
Google+ Review
- September 05, 2018
Very great place. Not a high pressure sales environment. It's unlike other other dealership that I've been to. The service and parts department are exceptional as well.
Google+ Review
- September 04, 2018
Recently purchased a used vehicle, service was the best I have encountered yet... Jasper Abreau was our salesman and he went out of his way to help us , he worked with our schedule and even came in on his day off to show us the vehicle. I am convinced that my next vehicle will again be purchased...
Google+ Review
- September 04, 2018
Paolo was my car salesman .He did a great job in assisting me to find the right car. He was very patient, and worked hard to get all my questions answered. Great experience.and big Thanks to A.J
Google+ Review
- September 03, 2018
I recently purchased a car from Rob Tinkham and couldn't be happier with my experience. Way less stressful than other dealerships Ive been to. I will be returning for my next car
Response from the owner Replied: Thank you so much for your kind words, Alex! I'm so pleased to read that Rob was able to assist you. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google+ Review
- September 02, 2018
Great dealership, ran by a top notch GM. Worth the trip.
Google+ Review
- September 01, 2018
Google+ Review
- September 01, 2018
Working with Jhonathan was a great experience, if only I was at the point in my time where it was right for me to buy a car. I came in for info on future models and he did the best he could with out physically having the vehicles in stock.Lots of info to take in!I can most definitely see myself...
Response from the owner Replied: Thank you for your rating, glad you received the 5-star service you deserve! -Jeff Davis, General Manager
Google+ Review
- September 01, 2018
Came in with intentions of looking at options for cars. Worked with Jhonathan, he provided me with as much info as possible and gave me an amazing experience! Great job! It's on the top of my list when I'm ready to buy.
Google+ Review
- August 31, 2018
Great experience with Paolo Castro, its my first car, and its a great deal.
Google+ Review
- August 31, 2018
I recently purchased a car from Rob Tinkham and couldn't be happier with my experience. Way less stressful than other dealerships Ive been to. I will be returning for my next car
Response from the owner Replied: Thank you so much for your kind words, Alex! I'm so pleased to read that Rob was able to assist you. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google+ Review
- August 31, 2018
I just purchased my fifth Mercedes from Chip McCarty at Herb Chambers. Chip is a real pro. He is very knowledgeable about MB. He never acts hurried and always takes the time to answer all my questions. He also shares interesting bits of information and anecdotes about the cars -- he makes the...
Cars.com Review
- August 31, 2018
I leased a car from Rob Tinkham, it is an absolutely wonderful experience. Much less stressful than dealing with other dealership. Truly an angel to work with.
Google+ Review
- August 31, 2018
Our GLC300 will be our 5th Mercedes purchased from Rob Tinkham at your dealership!Rob is knowledgeable, patient and professional and he, along with your entire staff in service, AJ in finance, and everyone else we come into contact with is the reason we keep coming from Vermont to buy our cars. The...
Google+ Review
- August 31, 2018
I purchased a used Mercedes 300 from Chip McCarty (with help from the internet sales manager, Jessica Jones). From Jessica's help in working to find me the right vehicle and ultimately Chip working with us to make it happen, I would absolutely send friends and family to Mercedes-Benz of Boston.It...
Google+ Review
- August 31, 2018
Thank you , Stephen Leung for helping me find my Mercedes Benz S63 AMG. This car is AMAZING!! Anyone who is looking for their dream car or even just a new car. Please dont hesitate to talk to Mr. Stephen Leung. Hes a really helpful and well knowledgeable sales rep you can talk to. Keep up the good...
Google+ Review
- August 31, 2018
This place was great. The service here is top notch. Everyone was respectful and was willing to assist me. I spoke to a gentleman named Shaun and he helped me with all my questions. He didn't seem like a sales person but more of a companion. His main concern was me to get the most information I...
Edmunds.com - Sales Review
- August 31, 2018
It took me two years to finally pull the trigger on buying a new car. I shopped and shopped compared quality, features appointments of several top brand SUVs. Every time I saw something I thought suffice my needs and wants I always drifted back to Mercedes Benz of Boston. I drove a Volkswagen...
Google+ Review
- August 29, 2018
Not very helpful, purchased my car 4 months ago and Im having all sort of problems.
Response from the owner Replied: Nancy, I'm sorry you are unhappy and are experiencing issues with you vehicle. Please feel free to email me- Jdavis@herbchambers.com to discuss this further. Thank you, Jeff Davis, General Manager.
Google+ Review
- August 29, 2018
Joel Javier is the best, very attentive to our needs and he appreciated our time constraints. Our very best Joel!
Google+ Review
- August 29, 2018
Google+ Review
- August 27, 2018
My first time buying a car and Carlos was a huge help and very friendly! He helped guide me through the entire process and set me up with a great deal on a great car. Would definitely recommend this dealership, I will be coming back for my next car too.
Google+ Review
- August 27, 2018
Steve Leung is a Rockstar, Great experience !!!
Google+ Review
- August 25, 2018
My first time buying a car and Carlos was a huge help and very friendly! He helped guide me through the entire process and set me up with a great deal on a great car. Would definitely recommend this dealership, I will be coming back for my next car too.
Google+ Review
- August 25, 2018
Fred and Paolo were fantastic! Very helpful at picking out the right vehicle and showing me all the available features!
Google+ Review
- August 24, 2018
Google+ Review
- August 24, 2018
David Nhan was the best sales guy I have worked with and Mercedes of Boston was totally not high pressure
Google+ Review
- August 23, 2018
Georgina was absolutely amazing and even arranged to have my lease returned. I would definitely recommend her and the dealership!
Google+ Review
- August 20, 2018
I spoke to a lady in management (Dana) about my needs and how Im extremely busy and they fully accomadated everything I asked, and more. I run a business that is devoted to customer service, speed, and execution. Im glad to see it in return. Joel was my relationship manager and did he manage this...
DealerRater Review
- August 18, 2018
After looking for a new vehicle (pickup) for months, we decided to visit MB of Boston. Armando greeted us and answered questions about an AMG GLE43 that was on the showroom floor. Price was negotiated with George who was informative about ordering and pricing aspects and we agreed on a price that...
Google+ Review
- August 16, 2018
My experience at MB Boston was phenomenal. From the moment I stepped in, Carlos Romero was more than helpful in working with me towards getting my new GLC43. Fred walked me through all the features of the vehicle and couldnt have been more professional. I highly recommend this dealership. They are...
Response from the owner Replied: Thank you so much for your feedback Haugh! Best, Jeff Davis, General Manager.
Google+ Review
- August 16, 2018
Thank you Joel for everything!
Google+ Review
- August 15, 2018
I recently purchased a car through at Mercedes-Benz of Boston and worked with Jeff Davis and Carlos Romero. They were both great and extremely helpful. Carlos welcomed me when I arrived and showed me the car. He was very helpful and answered the questions that i had. Carlos also had a lot of...
Cars.com Review
- August 14, 2018
Inquired several times via cars.com about used Mercedes cal with low miles. By the time I heard back. I had already put a deposit down on one in Rhode Island. They were very slow in getting back to me. At least 5 days. Just as well I got a great car
Business Owner Replied: Sorry for the delay in getting back to you. Thank you for your feedback, we will work on our response time. Thank you.
DealerRater Review
- August 12, 2018
I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experience. I have purchased lots of high-end cars in my life but this dealership was by far the best. Jasper Abreu who was my salesperson was absolutely...
Google+ Review
- August 11, 2018
Google+ Review
- August 11, 2018
Unethical business practices! Dealt with the dealership on an internet sales deal, as we were purchasing out of state. After countless hours of back and forth communication, numerous emails, etc. We were approved for financing and signed the financial paperwork. All to be told that they sold the...
Response from the owner Replied: I sincerely apologize as this should not have happened. I would love to speak with you directly about this if you wouldn't mind emailing me- Jeff Davis, General Manager- Jdavis@herbchambers.com. I look forward to speaking with you, thank you.
Google+ Review
- August 10, 2018
Google+ Review
- August 09, 2018
We had a great experience purchasing a used C300 here. Joel Javier was exceptional in explaining everything and made sure the purchasing process was smooth. We werent 100% sure we wanted a Mercedes before coming to the dealership, but the test drive and all the features Joel described made the C300...
DealerRater Review
- August 09, 2018
Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Rob...follow up and true customer service is why we continue to be loyal to the HC brand.
Edmunds.com - Sales Review
- August 09, 2018
When I finally decided to purchase my first Mercedes, it was clear that I would continue my long time relationship of car buying from Rob Tinkham and the Herb Chambers organization. Our family has purchased 6 vehicles through Herb Chambers; this was another fantastic experience. Rob made the...
Google+ Review
- August 08, 2018
I booked a last minute appointment and was greeted a few hours later by an energetic and exciting salesman. Carlos Romero and his team are the reason I will be back at this dealership in the future. The most friendly and honest luxury car salesmen I have ever come by!
Google+ Review
- August 08, 2018
I had a very positive purchasing experience with them from start to finish. Setting up the appointment was easy. After the test drive, the salesman Carlos Romero was very respectful of my time and did not pressure me in any way to stay longer or make any commitments. He recognized that we had a...
Yelp Review
- August 08, 2018
Hard to praise the staff highly enough but I'll start with Carlos Romero. He made what, at any other dealer had been a pressured situation feel relaxed, transparent and friendly. We'd been intimidated by a Mercedes having always had more modest cars but Carlos took us gently in hand. Once we'd...
Google+ Review
- August 08, 2018
Always Polite And Helpful
Google+ Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte.Once again,...
Cars.com Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte. Once...
DealerRater Review
- August 07, 2018
Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. We love our new Mercedes and we wouldn't of found such a fantastic car that matches our needs so perfectly if it wasn't for Armando Agramonte. Once...
Google+ Review
- August 06, 2018
Great place got what needed and was serve quickly
Google+ Review
- August 06, 2018
Carlos was great to work with. I'd buy a car from him again.
Google+ Review
- August 06, 2018
The people there are so helpful! The service is great!
Google+ Review
- August 05, 2018
Worked with Keith Robinson (Sales) and Fred Abban (Tech) and both were amazing. I never felt pressure to buy or forced to buy additions. Actually some add on they literally told me not to get. Everyone I met through this whole process was amazing. It honestly, feels like your part of the family and...
Google+ Review
- August 04, 2018
I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experience. I have purchased lots of high-end cars in my life but this dealership was by far the best. Jasper Abreu who was my salesperson was absolutely...
Google+ Review
- August 02, 2018
If you want a Mercedes you have to go to this location! Keith helped me pick up my car and he is AMAZING! He makes sure you get what you want!!! I picked up my car today and Im so glad I went through Merced benz of Boston!!!!
Google+ Review
- August 02, 2018
We bought our first Mercedes here and we had a fantastic experience with Keith! I cant say enough good things about Keith, Hes very knowledgeable and takes great care of his clients. Met the manager on the way and he was also very pleasant. Will definitely come back for the second car soon!
Google+ Review
- August 01, 2018
A classy dealership. Punctual, prompt and polite. The coffee and pastries are gas station quality.
Yelp Review
- August 01, 2018
Great Service. Patrick the service advisor always does a great job whenever I come in for my scheduled maintenance. He is very helpful and we have bought/leased all our vehicles due to knowing we will be well taken care of here at Mercedes.
Google+ Review
- August 01, 2018
My husband and I had purchased multiple cars from MB Boston before, and always had great experiences, so we are back again for a new one! We were helped by Paolo, who has been extremely helpful in this transaction. From initial showing/test drive, to follow up, recommending alternatives, to final...
Google+ Review
- July 31, 2018
I purchased a C300 from Paolo Castro. The best car buying experience! Thanks!
Google+ Review
- July 31, 2018
Google+ Review
- July 31, 2018
Thank you Joel for everything!
Google+ Review
- July 31, 2018
Everything went really smooth thanks to our sales person Joel. Will definitely recommend my friends and family to Mercedes of Boston.
Google+ Review
- July 31, 2018
From the moment I walked through the door I was greeted with so much hospitality and comfort. I was nervous coming into such establishments not knowing if I was able to afford any of the vehicles but I was more so going for information for the near future. Jasper Abreu took the time to ask what kind...
Google+ Review
- July 31, 2018
Best sales experience ever with such a crazy schedule Jasper made this a easy and quick experience. Getting the car I wanted with a great deal and having it ready the next day. I would not ask for more!Thank you Jasper and the MB of Boston team!
Response from the owner Replied: Thank you for taking the time to recognize Jasper. I'm so happy to know that he was able to provide you with the vehicle you wanted at the price you wanted. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Jeff Davis, General Manager
Google+ Review
- July 31, 2018
It was a great experience buying my first Mercedes Benz with Carlos Romero!
Google+ Review
- July 30, 2018
WORST SERVICE EXPERIENCE EVER!!!! No compassion, no sympathy, all about money. The supervisor I dealt with in the service department is by far one of the most obnoxious ones I have dealt with. Listen, I work with people on a daily basis and I understand that issues arise and I always try to resolve...
Cars.com Review
- July 30, 2018
Worst Service Experience Ever. Will never go back to this dealership for service again. Save yourself the headache and drive out to MB of Burlington
Google+ Review
- July 28, 2018
Chip helped me and the experience was perfect throughout. He was responsive, quick and accommodating and I enjoyed getting to know him. Fred was also very helpful in teaching me about all the perks of my new car. Thanks guys.
Google+ Review
- July 27, 2018
Recently I purchased my 4th Mercedes-Benz from Chip McCarty of MB of Boston. We first met Chip about 15 years ago and each car-buying experience with him continues to be an enjoyable and rewarding one for my wife and me. We always shop around for our next car but based on our past experiences, we...
Response from the owner Replied: Thanks for your review Steve! Great to know that you have enjoyed working with Chip for so many years and are happy with the service you get when you come to our dealership. I'll be sure to pass this review along to him. We appreciate your recommendation and hope to help you for years to come! Best, Jeff Davis, General Manager.
Google+ Review
- July 26, 2018
This week I called Shaun Millien to see if he was available to meet with me to talk about trading in my ML 350 for a new model. He agreed to meet with me on Tuesday evening, taking the time to show me a few different models and getting one in the color I preferred that was in stock but stored...
Google+ Review
- July 26, 2018
My experience at this dealership was great. I managed to purchase my car with the wonderful help of Georgina. She was a great help and really made my family and I feel welcome and comfortable. She was prepared with everything and made sure everything was ready to go come time to drive my car home,...
DealerRater Review
- July 26, 2018
Carlos was knowledgable, efficient and provided exceptional customer service. This is my 3rd Mercedes from this dealership and this experience was by far the best!
Google+ Review
- July 25, 2018
Response from the owner Replied: Regine, sorry your experience with us wasn't better. If you would like to discuss anything with me and see if there is anything I can do please feel free to email me. Jeff Davis, General Manager, Jdavis@herbchambers.com Thank you.
Google+ Review
- July 23, 2018
Yelp Review
- July 23, 2018
I have purchased cars from Herb Chambers Mercedes-Benz for over 18 years and this is the second time something was stolen from my vehicle during a service!! I am very disappointed in the response from Mr. Chamber's assistant and Service Manager. It took two days for someone to call me back and she...
Google+ Review
- July 23, 2018
I enjoyed my overall experience in this location. My sales guy, Steve, was able to make my purchase as effortless as possible. Within a day of signing the paperwork, I was able to get my hands onto my brand new GLA250. I have purchased a few cars before but I have never been able to get a car this...
Google+ Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable in the purchase of my new car.
Cars.com Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable with the purchase of my new car.
DealerRater Review
- July 22, 2018
Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable with the purchase of my new car.
Google+ Review
- July 21, 2018
Top notch dealership. Amazing customer service!! Georgina was incredibly helpful, easy to deal with and a delight to do business with!Love our 2015 GLK. Looks and runs like brand new.
Google+ Review
- July 21, 2018
Google+ Review
- July 21, 2018
We bought a E300 with Stephen this month. Our experience with Stephen was absolutely fantastic! His customer service and communication were excellent! Stephen followed up with us numerous of times to ensure we were satisfied and literally gave us the best deal. Stephen is by far the best around...
Google+ Review
- July 21, 2018
I shouldn't even rate them. I took this much time out of my awesome day to write down my frustration with them.The worst experience of my lifetime. Difficulty getting service Department to return my calls regarding progress of vehicle, pickuping up of Vehicle, and returning my car with such a...
Response from the owner Replied: Jason, I apologize that you are unsatisfied with your experience with us. However, our version of the story varies a little from yours. We were under the impression that you could not pick up your car until you received the check from your insurance company, but unfortunately we cannot control that.The bill from the rental company was $1600 so we offered to pay $300 of it, for the extra days that you needed the rental. We then delivered your car to you in New Hampshire. If you would like to discuss any of this further with me I am happy to do so. You can contact me at your earliest convenience- Jeff Davis, General Manager, JDavis@herbchambers.com. Thank you.
Google+ Review
- July 20, 2018
We bought a E300 with Stephen this month. Our experience with Stephen was absolutely fantastic! His customer service and communication were excellent! Stephen followed up with us numerous of times to ensure we were satisfied and literally gave us the best deal. Stephen is by far the best around...
Google+ Review
- July 20, 2018
I shouldn't even rate them. I took this much time out of my awesome day to write down my frustration with them.The worst experience of my lifetime. Difficulty getting service Department to return my calls regarding progress of vehicle, pickuping up of Vehicle, and returning my car with such a...
Response from the owner Replied: Jason, I apologize that you are unsatisfied with your experience with us. However, our version of the story varies a little from yours. We were under the impression that you could not pick up your car until you received the check from your insurance company, but unfortunately we cannot control that.The bill from the rental company was $1600 so we offered to pay $300 of it, for the extra days that you needed the rental. We then delivered your car to you in New Hampshire. If you would like to discuss any of this further with me I am happy to do so. You can contact me at your earliest convenience- Jeff Davis, General Manager, JDavis@herbchambers.com. Thank you.
Google+ Review
- July 20, 2018
They treated me so well from start to finish. I felt valued and respected with every interaction. David is a wonderful salesman. Very knowledgeable and able to answer any question posed.
Google+ Review
- July 19, 2018
It was all around a great shopping experience. Georgina was phenomenal and a real pleasure to work with. She was very knowledgeable about all their products and extremely helpful in making the whole process go smoothly and quickly. Highly recommend working with her and we definitely will be back!
Yelp Review
- July 19, 2018
I've brought my Smart car here a couple of times now. Their service team seems to do excellent work, but I don't plan to use them in the future due to the prices and the... smarm.I know dealer service centers tend to be more expensive than regular mechanics, but this place charges 30-60% more than...
Google+ Review
- July 18, 2018
I did a return and new purchase of a vehicle. Through it all, Carlos was professional and patient. Great job!
Google+ Review
- July 17, 2018
A truly pleasant car shopping and buying experience. Stephen Leung made sure that we got exactly what we were looking for. He was patient, professional, personable and made sure that the whole process was efficient and welcoming. Definitely NOT the cringe-worthy dealership and car salesman...
DealerRater Review
- July 17, 2018
This is one of the best dealerships in boston area. I had to buy a new mercedes car and I reached out to all the dealerships in the area. I got in touch with Mr. Max Wang. He was very professional, co-ordinated with me throughout the process and guided me to get a very good deal and exactly the car...
Google+ Review
- July 17, 2018
I have just purchased my 8th car from Herb Chambers and my 7th through Mercedes Benz of Boston. Ive dealt with this dealership and the staff in both sales and service over a period of years and have always received superior service. They are professional, courteous, knowledgeable and efficient. Rob...
Google+ Review
- July 16, 2018
I love my AMG C43. Max Wang did an awesome job providing a no-pressure buying experience. Go see him!
Google+ Review
- July 16, 2018
David and Todd were beyond helpful! We were in need of a promotional sprinter van and they helped us every step of the way. We were launching a new business, so a lot of the paperwork just wasn't up to speed yet, David and Todd were patient along the way going the extra mile to get everything out...
Response from the owner Replied: Thank you for your feedback Tim. Happy to know that you had a great experience with us. We wish you luck with your new business! Best, Jeff Davis, General Manager.
Google+ Review
- July 16, 2018
I bought an AMG GTS last month and Rob Tinkham was simply awesome to deal with. He was the most knowledgeable salesman I have ever deal with. He helped me with all the car specs and really went above and beyond with regard to Customer Service. Rob treated me like a pro and exceeded my expectations....
Google+ Review
- July 16, 2018
Love my ML350 who knew how affordable they are. I had the pleasure of working with Carlos Romero what a great experience more than that was the followup after the sale to make sure I was completely satisfied was something many others fail at today
Google+ Review
- July 16, 2018
Rob Tinkham is the best automotive sales rep I've ever worked with. I particularly appreciated his transparency regarding all matters.
Google+ Review
- July 15, 2018
Great place got what needed and was serve quickly
Google+ Review
- July 14, 2018
Great customer service
Google+ Review
- July 11, 2018
David was great at helping out with GLA 250 lease. He was extremely prompt and provided amazing support. Fred gave an awesome tutorial and is very knowledgeable!
Google+ Review
- July 11, 2018
Had to go in for recall on my 2013 C300 for a steering column ground wire. I chose MB of Boston due to them having the soonest appointment, my usual dealer in Flagship in Lynnfield since it's closer to home. The recall was completed and after I left I heard a cracking sound when adjusting my...
Response from the owner Replied: I sincerely apologize for that mistake Harry. That is certainly not the kind of service that we strive. I will be speaking with my team to ensure that mistakes like this do not happen again. Again, I am sorry for your troubles. Best, Jeff Davis, General Manager.
Google+ Review
- July 10, 2018
David and Fred are an amazing set of people - extremely knowledgeable, and fantastic to work with! Our experience of getting a car was superbly smooth and happy!
DealerRater Review
- July 09, 2018
Should you buy a Mercedes Benz at this location, go to see the Sales Consultant, Mr. Keith Robinson. You will not be disappointed. Joe Nontarag
Google+ Review
- July 09, 2018
Google+ Review
- July 08, 2018
The people there are so helpful! The service is great!
Google+ Review
- July 07, 2018
Response from the owner Replied: I apologize for your 1-star experience. I would like to understand more about your time with us if you wouldn't mind contacting me at your earliest convenience. Jeff Davis, General Manager- Jdavis@herbchambers.com, thank you.
DealerRater Review
- July 07, 2018
I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims refinished. The tech outside gave me the service consultant "Paul Arsenault". It was strange as I specifically asked for Matt (the other service consultant). Anyways, this guy was not...
Google+ Review
- July 07, 2018
Carlos was great to work with. I'd buy a car from him again.
Google+ Review
- July 06, 2018
Great place for everything Mercedes. Sales and service alike.
Response from the owner Replied: Thanks Scott! Glad you had a 5-star experience with us! -Jeff Davis, General Manager.
Google+ Review
- July 06, 2018
I talk to Carlos about buying amg gt for 100k. And they tell me the car is urs and waiting on the paperwork and then next couple day he tell me the car is sold. Bad business wen you promise a customer a car then u sell it for more money.
Google+ Review
- July 03, 2018
Google+ Review
- July 02, 2018
I have dealt with several dealerships over the years. This was my 5th MB. However, MB of Boston should be the dealership that other dealerships aspire to be! The process was seemless, convenient, professional and I've never experienced client service quiet like this. If I could rate this...
Response from the owner Replied: Thank you so much for your review. Happy to know that you had a great experience with us! We wish you a happy birthday and happy miles!! -Jeff Davis, General Manager.
Google+ Review
- July 02, 2018
I recently traded in my leased C300 to MBZ of Boston in order to buy the same exact C300 they had in stock with fewer miles and a spoiler. I don't exactly understand how the numbers get worked up on lease end agreements and what magic they can and can't work with you on (like they can waive...
Response from the owner Replied: Thank you for taking the time to review us Patricia. Glad you enjoyed working with Paolo. -Jeff Davis, General Manager.
Google+ Review
- July 01, 2018
Had a very comfortable experience leasing my second C300 from Mercedes Boston. David was my salesperson -I would recommend him to all my friends. Very patient , fair and an expert at what he does. Thank you!
Response from the owner Replied: Thank you for your 5-star review Debbie. -Jeff Davis, General Manager.
Google+ Review
- June 30, 2018
Stephen Leung is an absolute ROCK STAR! Thank you, sir!
Google+ Review
- June 30, 2018
I purchased a car from Georgina 7 Years ago and I was recently in for service and she still keeps in contact with me and helped me schedule my appointment. I am very happy with her service and the service from Mercedes-Benz of Boston. I highly recommend both!
Google+ Review
- June 29, 2018
Armando is the man! he was very Helpful , super patient, very knowledgeable, and easy to work with. He made trading my car super easy! I had a great experience here and I will likely recommend to family and friends
Response from the owner Replied: Thank you for taking the time to review us. Happy to know you enjoy working with us. -Jeff Davis, General Manager.
DealerRater Review
- June 29, 2018
My wife and I came in to lease two new vehicles. Paolo helped make this a very pleasant and easy experience. We were very happy to find new two MB vehicles we love.
Mercedes-Benz of Boston Replied: Thank you for your review. -Jeff Davis, General Manager.
DealerRater Review
- June 29, 2018
I have been doing business with Mercedes-Benz of Boston for over 10 years and the experience gets better and better. They are very professional and timely works through all that is needed. Excellent customer service, timely deliveries and great experience. Looking forward to doing more business in...
Mercedes-Benz of Boston Replied: Thank you for your review. It's great to hear from a long term customer. We hope for many more years of working with you! -Best, Jeff Davis, General Manager.
Google+ Review
- June 29, 2018
The great service keeps me coming back to Mercedes Boston. Chip is my salesperson, Patrick is my go to guy in service. I'm never disappointed at this dealership.
Response from the owner Replied: Thank you, Barbara, for sharing your recent experience with Chip here at Mercedes-Benz of Boston. We sincerely value your business and look forward to serving your automotive needs for many more years to come!Kind Regards,Jeff DavisGeneral Manager
Cars.com Review
- June 28, 2018
Typically buying a new/used car is a very stressful process, or so I’ve heard. Not with David, he took it upon himself to make sure no stress landed on me. He even went the extra mile(s) and delivered the car for me to Maine, met me at the registry and stayed there to make sure everything went...
Google+ Review
- June 28, 2018
I went in over the weekend to browse around, since I plan on leasing a vehicle in the upcoming months and was helped by Shaun Millen. He was really knowledgeable and had the all answers to my trade-in questions. He presented me with several types of vehicles that fit my needs. Although I didn't...
Response from the owner Replied: Thank you for your review. Looking forward to your next visit, we are happy to help you! -Jeff Davis, General Manager.
Yelp Review
- June 28, 2018
I went in over the weekend to browse around, since I plan on leasing a vehicle in the upcoming months and was helped by Shaun Millen. He was really knowledgeable and had the all answers to my trade-in questions. He presented me with several types of vehicles that fit my needs. Although I didn't...
Google+ Review
- June 28, 2018
Had a great experience at this dealership. The Auto Salesman Paolo Castro and his team was a great help and got me set up in my new car. Overall I had a great experience here and will likely recommend them to family and friends.
Response from the owner Replied: Thank you for your review and recommendation. Glad you received the 5-star service that you deserve. -Jeff Davis, General Manager.
Google+ Review
- June 25, 2018
Google+ Review
- June 21, 2018
Google+ Review
- June 21, 2018
Joel was great.
Google+ Review
- June 20, 2018
I had the best car-buying experience of all time at MB of Boston and, in particular, with Paolo Castro. He was knowledgeable, easy and fast to work with, and I was quite happy with the overall deal. I highly recommend Paolo and the great experience at MB of Boston.
Response from the owner Replied: Happy to know that you had a great car buying experience with Paolo. He will be thrilled to read this. Thank you for your review and we wish you many happy miles. Best, Jeff Davis, General Manager.
Yelp Review
- June 20, 2018
I don't usually write reviews but I had a surprisingly negative experience with this dealer on 2 occasions. The first involved coming to the dealer on Saturday morning with a friend looking to buy a new Mercedes. We were unable to find a salesperson to help us for nearly 45 mins and even when we did...
Google+ Review
- June 19, 2018
Very professional and they do a nice job.
Response from the owner Replied: Thank you for your feedback!
Google+ Review
- June 15, 2018
Google+ Review
- June 15, 2018
Google+ Review
- June 15, 2018
Mercedes Benz of Boston and Rob Tinkham were a pleasure to deal with.
Response from the owner Replied: Thank you for your review Robert! -Jeff Davis, General Manager.
Google+ Review
- June 13, 2018
I talk to Carlos about buying amg gt for 100k. And they tell me the car is urs and waiting on the paperwork and then next couple day he tell me the car is sold. Bad business wen you promise a customer a car then u sell it for more money.
Google+ Review
- June 13, 2018
I worked with Armando as I was looking for a 2018 CLA but also needed to get a great price for my trade in. He found me the exact car I was looking for and in the exact color. I explained to him my situation with my trade in car and he wrote down my needs and came back with a excellent offer and in...
Response from the owner Replied: Thank you for your review. Happy to know that you had a positive experience with us and working with Armando. Happy miles- Jeff Davis, General Manager.
Google+ Review
- June 10, 2018
Jasper Abreu is the best sales person at Mercedes Boston - we have purchased 8 vehicles in the past 2 years from him and would not think of using anyone else!!.
Response from the owner Replied: Thank you for your review. Glad you have trusted Jasper with your purchases and enjoy working with him! We look forward to your next visit. -Jeff Davis, General Manager.
DealerRater Review
- June 10, 2018
Jasper Abreu has been our sales person at Mercedes Boston. In the prior two years we have know him we have purchased 8 new Mercedes from him. He has consistently gone above our expectations and made the process easy. Going forward as long as Jasper remains at Mercedes Boston we will continue to be...
Mercedes-Benz of Boston Replied: Thank you for your review and compliments to Jasper. He will be thrilled to read this. I am happy to know that all of your purchases with us have been positive experiences! -Jeff Davis, General Manager.
Google+ Review
- June 09, 2018
It was my good fortune to meet Rob Tinkham on Memorial Day when I went looking for a new car. Rob was helpful in every way, from showing me cars, to taking me on a test drive. He made trading in my older vehicle a very simple process. He oriented me to the features of the new car, so that I felt...
Response from the owner Replied: Thank you for your feedback Charles. Happy to know that Rob provided you with great customer service. He truly is a great member of our team and I'm glad you enjoyed working with him. He will be happy to read this. -Jeff Davis, General Manager.
Google+ Review
- June 09, 2018
I am proudly driving my new GLC 300 thanks to the second to none help from Rob Tinkham. This is my sixth Mercedes thanks to Rob. It is as though he can read my mind. Rob is the quintessential sales representative for Mercedes Boston. There is nothing Rob won't do to make the buying experience...
Response from the owner Replied: Thank you for your review and compliments to Rob. He will be happy to read this! Glad you have enjoyed working with him. Best, Jeff Davis, General Manager.
Google+ Review
- June 09, 2018
Great place for everything Mercedes. Sales and service alike.
Response from the owner Replied: Thanks Scott! Glad you had a 5-star experience with us! -Jeff Davis, General Manager.
Google+ Review
- June 08, 2018
Yelp Review
- June 08, 2018
Me and my friend just got his car today, We are so mad that my friend's car got many scratches on window and the back of seat. After I report it to their manager, they said it might cause by ourselves not their workers. We Are Not Blind! Those scratches are very obviousI didn't find any place to...
Herb C. Replied: I am sorry to learn of your experience with us. I have alerted the General Manager with hopes of getting to the bottom of this situation. Thank you for providing your feedback.
DealerRater Review
- June 07, 2018
Max was so attentive to my needs, and was very reliable and dependable. I recommend him highly. He made my car buying process so easy!
Mercedes-Benz of Boston Replied: Thank you for your review and recommendation of Max! Glad you enjoyed working with him-Melissa Steffy, General Manager.
Google+ Review
- June 06, 2018
This will be my 2nd Mercedes from Jasper that will say it all the best in the business tell him Alex sent you!
Response from the owner Replied: Thank you for your review. Happy to know that you enjoyed working with Jasper again - Jeff Davis, General Manager.
Google+ Review
- June 06, 2018
By far best sales experience professional ans straight forward ask for Jasper from MB of Boston
Response from the owner Replied: Thank you for your review glad you had a great experience with us. -Jeff Davis, General Manager.
Google+ Review
- June 06, 2018
I went to this place when I first decide to trade in my Audi coupe for a SUV and asked for an appraisal from them. The manager came out and inspect the car and gave 22k for my 2014 S5 which I bout brand new. And there was only 20+k miles on the vehicle. I decided to try somewhere else and they gave...
Response from the owner Replied: I apologize for the experience you had with us. Unfortunately, we cannot speak on behalf of the tire company, but I do apologize for not being aware of the time that they open. We value our customer's opinions and I will take this into consideration when consulting with my team. Thank you- Jeff Davis, General Manager.
Google+ Review
- June 06, 2018
Great service! Went in for a tire changeand definitely did not have to sweat at all.
Response from the owner Replied: Thank you for your review!
Google+ Review
- June 06, 2018
dropped off my car friday at 5. car was done monday at 5. thoroughly pleased with my experience. thanks, guys!
Response from the owner Replied: You're welcome! Glad you are pleased with our service. Best, Jeff Davis, General Manager.
Google+ Review
- June 06, 2018
I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...!
Response from the owner Replied: Thank you for your review! Happy to know that Chip made the process hassle-free and enjoyable! Best, Jeff Davis, General Manager.
Google+ Review
- June 06, 2018
BUYER BEWAREThese people (Herb chambers) will sell you a car...used... With multiple problems. They'll sell you and extended warranty to make you think everything is covered. They'll tell you everything from bumper to bumper is included...Except the wear and tear items. Then when you bring it in....
Response from the owner Replied: Steve,I am so sorry to hear that your experience didn't go the way it should have. If you wouldn't mind contacting me, I would like to speak to you further so I can try to better understand what happened. I can be reached directly via email at JDavis@herbchambers.com. I look forward to hearing from you soon.Sincerely,Jeff Davis, General Manager
Google+ Review
- June 06, 2018
Max was so attentive to my needs, and was very reliable and dependable. I recommend him highly. He made my car buying process so easy!
Response from the owner Replied: Thank you for your review and compliments to Max- he will be happy to read this. Best, Jeff Davis, General Manager.
Google+ Review
- June 05, 2018
David is the best sales man. I highly recommend anyone who is looking for a car to ask for him. David was patient with all our questions, and did an amazing job explaining everything. The entire process from the start to end was comfortable and smooth. The whole car buying experience has never been...
Google+ Review
- June 05, 2018
We went to this dealership Memorial Day weekend and had a great experience. Joel- was very knowledgeable and helpful from start to finish in finding us the perfect car. We never felt rushed or pressured and he answered all our questions. My husband and I are enjoying our new car and we would...
Google+ Review
- June 05, 2018
Joel was great.
DealerRater Review
- June 02, 2018
TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR
Mercedes-Benz of Boston Replied: Thank you for your review! Glad you were happy with your experience! --Jeff Davis, General Manager.
Google+ Review
- June 01, 2018
I went to this place when I first decide to trade in my Audi coupe for a SUV and asked for an appraisal from them. The manager came out and inspect the car and gave 22k for my 2014 S5 which I bout brand new. And there was only 20+k miles on the vehicle. I decided to try somewhere else and they gave...
Response from the owner Replied: I apologize for the experience you had with us. Unfortunately, we cannot speak on behalf of the tire company, but I do apologize for not being aware of the time that they open. We value our customer's opinions and I will take this into consideration when consulting with my team. Thank you- Jeff Davis, General Manager.
Google+ Review
- May 31, 2018
Everyone at this dealership is extremely helpful. The sales and service departments always go above and beyond to see that all goes smoothly. My salesman (Chip) even takes the time to assist me in service. I highly recommend Mercedes Benz of Boston.
Response from the owner Replied: Helen, thank you for such a great review. Glad to know that Chip has taken good care of you and that you enjoy working with us. -Jeff Davis, General Manager.
Google+ Review
- May 31, 2018
This will be my 2nd Mercedes from Jasper that will say it all the best in the business tell him Alex sent you!
Response from the owner Replied: Thank you for your review. Happy to know that you enjoyed working with Jasper again - Jeff Davis, General Manager.
Google+ Review
- May 31, 2018
By far best sales experience professional ans straight forward ask for Jasper from MB of Boston
Response from the owner Replied: Thank you for your review glad you had a great experience with us. -Jeff Davis, General Manager.
Google+ Review
- May 31, 2018
I like my salesperson, Max Wang. He did a very good job of selling a Mercedes to me. Everything went smooth and I am very happy!
Response from the owner Replied: Happy to know that you had a pleasant, easy going car buying experience with us! -Jeff Davis, General Manager.
Google+ Review
- May 31, 2018
I bought a smart car for my wife and I. My experience with David was terrific. You all did a great job and I thank you
Response from the owner Replied: Happy to know David such a great job- I'll be sure to pass this along to him. Happy miles to you and your wife- Jeff Davis, General Manager.
Google+ Review
- May 30, 2018
Google+ Review
- May 30, 2018
Very professional and they do a nice job.
Response from the owner Replied: Thank you for your feedback!
Google+ Review
- May 30, 2018
I bought C300 for my daughter. David helped us and was very nice with my family we had a very great, professional experience. David was very good and will only buy future car from him
Response from the owner Replied: Thank you for your review, glad you enjoyed working with David. We look forward to working with you for years to come. -Jeff Davis, General Manager.
Google+ Review
- May 22, 2018
Horrible service from service department. Matt never answered my phone call and I have to come to this dealership everyday to check the status of car. Totally a waste of time.
Response from the owner Replied: I apologize for your phone call not being answered. We try our absolute best to get back to all of our customers and to get them updated on their vehicles. Sorry we failed to do so with you. Thank you for your feedback.
Google+ Review
- May 22, 2018
dropped off my car friday at 5. car was done monday at 5. thoroughly pleased with my experience. thanks, guys!
Response from the owner Replied: You're welcome! Glad you are pleased with our service. Best, Jeff Davis, General Manager.
Google+ Review
- May 21, 2018
Great service! Went in for a tire changeand definitely did not have to sweat at all.
Response from the owner Replied: Thank you for your review!
Google+ Review
- May 21, 2018
Carlos Romero is a great salesmen helped me purchased my first car. I would Recommend going to him for any help! He was great, deff will be returning back :)
Response from the owner Replied: Thank you for your review! Congratulations on the purchase of your first car, happy that Carlos was able to assist you, and provide you with a positive experience! Happy miles- Jeff Davis, General Manager.
Google+ Review
- May 21, 2018
Paolo was incredibly knowledgeable, professional, and patient in answering my questions. He gave a fair deal and also did a nice job in following up. I would highly recommend him.
Response from the owner Replied: Thank you for your wonderful recommendation of Paolo! We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your Mercedes-Benz. Best, Jeff Davis, General Manager
Google+ Review
- May 20, 2018
BUYER BEWAREThese people (Herb chambers) will sell you a car...used... With multiple problems. They'll sell you and extended warranty to make you think everything is covered. They'll tell you everything from bumper to bumper is included...Except the wear and tear items. Then when you bring it in....
Response from the owner Replied: Steve,I am so sorry to hear that your experience didn't go the way it should have. If you wouldn't mind contacting me, I would like to speak to you further so I can try to better understand what happened. I can be reached directly via email at JDavis@herbchambers.com. I look forward to hearing from you soon.Sincerely,Jeff Davis, General Manager
Google+ Review
- May 19, 2018
Every time I come here I have a very positive experience with the staff. I have been seeing the same sales rep (Paolo Castro) for over five years and I wouldn't have it any other way. Paolo is a gem and he really cares about his customers giving me that one on one attention each and every time.
Google+ Review
- May 17, 2018
What an awesome experience we had all around. Carlos and Georgina treated my husband and I like family, they are so professional and knowledgeable at what they do, l highly recommend this dealership. Thumbs up!!!
Response from the owner Replied: Glad you had such a great experience with us! We appreciate your business and recommendation! Best, Jeff Davis, General Manager.
DealerRater Review
- May 17, 2018
What an awesome experience we had all around. Georgina treated my husband and I like family, she is so professional and knowledgeable at what she does, she really takes her time to make sure you understand everything and makes her self available for any questions, even after the leave the...
eliza.doherty Replied: Thank you for such a great review! I'll be sure to pass along your compliments to Georgina! She is a great example of the excellent customer service that we strive for! Happy to know that you had such a great experience with her and our dealership! Happy miles! Best, Jeff Davis, General Manager.
Yelp Review
- May 16, 2018
Excellent dealership to work with. David Nhan was extremely useful in the process of looking for a car. I was looking for specific features on vehicles and David would email me when a car came in with the features I wanted. Even though I did not purchase a vehicle, I was not forced or pressured into...
Google+ Review
- May 15, 2018
I had a great experience doing business with MB of Boston. The sales rep Joel Javier was a real gentleman and knowledgeable about the vehicle. The vehicle arrived and delivered as agreed upon. Upon delivery, the Courtesy Vehicle Specialist did an excellent job at explaining the features. Couldnt...
Response from the owner Replied: Thank you for your review Ray. Glad you had a positive experience with us! Happy miles- Jeff Davis, General Manager.
Google+ Review
- May 14, 2018
Joel Javier Thank you!!It was a great experience buying my first Mercedes Benz. I highly recommend Mercedes Benz of Boston. Great service friendly environment. Delivery process was awesome! Joel was always there to answer any questions or concerns. We love our car!Gracias Joel!!
Response from the owner Replied: Thank you for your review! Happy to know you had a great experience purchasing your first Mercedes-Benz with us! I'll be sure to pass along your review to Joel! Happy miles! -Jeff Davis, General Manager.
Google+ Review
- May 14, 2018
Could not have been an easier or more efficient transaction. Friendly and well informed professionals. Super vehicle. Highly recommend
Response from the owner Replied: Thank you for your review and recommendation Joseph! Best, Jeff Davis, General Manager.
Yelp Review
- May 14, 2018
I had a bad experience with the customer service as well as the finance manager. I did not want the extended warranty and wanted to cancel it. I called and was put on hold. The front desk said the manager is busy. I was never ever able to get a hold of him. Luckily I found an email and sent him a...
Yelp Review
- May 14, 2018
I had a bad experience with the customer service as well as the finance manager. I did not want the extended warranty and wanted to cancel it. I called and was put on hold. The front desk said the manager is busy. I was never ever able to get a hold of him. Luckily I found an email and sent him a...
Google+ Review
- May 13, 2018
I love this company especially this location. I bought a CLA250 it is very nice car. "Joel" He is the best dealer who help me a lot to get this car. I am appreciate.
Response from the owner Replied: Thank you Pammie! Happy to know you enjoyed working with us! Wishing you many happy miles! -Jeff Davis, General Manager.
Google+ Review
- May 12, 2018
My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the...
Google+ Review
- May 12, 2018
I have been a Chambers customer for about 30 years. Over the last 15 years I have leased or purchased many Mercedes products. I have been dealing with Rob Tinkham for all of the Mercedes products. Rob has worked hard to obtain the vehicles I have specified. Most recently he was able to locate the...
Response from the owner Replied: Thank you for your review Gary. Happy to know that you have been a satisfied customer for over 15 years, and that Rob has contributed to that! I'll be sure to pass along your review to him! We thank you for your business. Best, Jeff Davis, General Manager.
DealerRater Review
- May 12, 2018
My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the...
Google+ Review
- May 11, 2018
Response from the owner Replied: Obrigado pela sua anlise!
Google+ Review
- May 11, 2018
Carlos Romero o vendedor que tive uma tima experincia com o carro que comprei, super simptico timo vendedor fala spanhol ingls e portugus super recomendo
Response from the owner Replied: Obrigado pela sua anlise!
DealerRater Review
- May 10, 2018
I love my new car that I got from Stephen Leung... Much better to work with than Mercedes in Lynnfield. Nice place, nice people and nice price.
Mercedes-Benz of Boston Replied: Thank you for your review! Hope you are enjoying your car! We appreciate your business! Best, Jeff Davis, General Manager.
Google+ Review
- May 10, 2018
I love my new car that I got from Stephen Leung at Marcedes of Boston ... Much better than Flagship in Lynnfield ...
Google+ Review
- May 09, 2018
It has been many years of buying cars from Herb Chambers dealers it started in 1996 with the purchase of a red Viper that I still own. Here we are now in 2018 I still own the Viper and have purchased many other vehicles. The service from the entire staff, not just the sales team always been...
Response from the owner Replied: Thank you for such a great review George! We love hearing that our customers are happy with the service they are receiving and the relationships they are building with our team! So awesome that you still have the Viper. I'll be sure to share your review with the rest of the team. Best, Jeff Davis, General Manager.
Google+ Review
- May 08, 2018
I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...!
Response from the owner Replied: Thank you for your review! Happy to know that Chip made the process hassle-free and enjoyable! Best, Jeff Davis, General Manager.
Google+ Review
- May 08, 2018
Thank you to a very talented and caring staff at Mercedes Benz of Boston. This is my second purchase from a Herb Chambers Dealership and I have never been disappointed. Today's purchase was extra special because I was able to buy a car that I never envisioned I would own and I would like to...
Response from the owner Replied: Congratulations Steve! That is so awesome to know that we were able to assist you getting into your dream car! We truly wish you many happy miles, and appreciate your business! Best, Jeff Davis, General Manager.
DealerRater Review
- May 08, 2018
I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...!
eliza.doherty Replied: Thank you for your review! Glad Chip provided you with the 5-star service that you deserve! We appreciate your continued business! Best, Jeff Davis, General Manager.
Google+ Review
- May 06, 2018
Fantastic salesmanship and knowledge. A pleasure to to work with David.
Response from the owner Replied: Thank you so much for your review!
Google+ Review
- May 06, 2018
I have had the worst experience with MBenz Of Boston (Herb Chambers). We bought 2 Mercedes from the dealer in a week time difference. At the time of making the deal I was given assurance of first in class service given the brand value of MBenz. However, the post sale services was not up-to the mark...
Google+ Review
- May 06, 2018
Neither the Customer Service was not good or not what I was expecting. I had a better experience at the MB of Burlington.
Response from the owner Replied: Thank you for your feedback. I apologize for the service you received. If you would like to discuss this any further, or need help with something that wasn't attended to, please feel free to contact me. Jeff Davis, General Manager- jdavis@herbchambers.com.
Google+ Review
- May 06, 2018
I just took delivery of my 2018 Mercedes AMG GTC Roadster. Rob Tinkham was my sales consultant at MB of Boston.Rob did a great job of explaining the differences between the SLS that I was trading in and the new GTC I was considering for purchase. He is an expert on AMG cars and I would recommend...
Response from the owner Replied: Thank you, James, for taking the time to share your experience with Rob. Im so glad to hear you had such an enjoyable visit and that you found Rob to be informative and thorough. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- May 06, 2018
I had an awesome experience at this dealership, Paolo Castro was super helpful in finding a used car for me. I totally recommend working with him and make use of his skills to find what you are looking for!!
Response from the owner Replied: Sharath, this is great to hear! Paolo is certainly an asset to our team and I'm thrilled that he was able to provide you a great experience. Best, Jeff Davis, General Manager
Google+ Review
- May 06, 2018
I recently worked with Shaun when I leased my C300. He was very knowledgeable and helped me (very picky) find a car that I am very happy with. The delivery specialist Fred also did a good job going through the car.
Google+ Review
- May 06, 2018
Donald Camilo was great he treated us with great respect. I recommend everyone to go see him.
Response from the owner Replied: Thank you for your recommendation, Honey. Best, Jeff Davis, General Manager.
Google+ Review
- May 06, 2018
Great experience. Steve is super friendly and easy to deal with! Highly recommend
Response from the owner Replied: Thank you Tin for your review! -Jeff Davis, General Manager.
Google+ Review
- May 06, 2018
David Nhan was was very effective, knowledgeable, caring and allow us time to be sure we were purchasing the right car for our family. I highly recommended him to anyone who wants to work with a person who has passion for customer service. We did purchase GLC 300 had amazing weekend enjoying the...
Response from the owner Replied: Thank you for you 5-star review! Happy to know that David was able to provide you with great customer service! We take pride in that. I will pass along your recommendation! Thank you for your business. Best, Jeff Davis, General Manager.
Google+ Review
- May 06, 2018
Paolo gets me a good deal on my 2017 E300. He provides me a very good customer service. I would like to highly recommend him for your next business.
Response from the owner Replied: Thank you for your review! I'll be sure to pass along your recommendation! Best, Jeff Davis, General Manager.
Google+ Review
- May 06, 2018
David Nhan was a pleasure to work with. He is courteous, professional, and truly takes your needs as a customer into account instead of simply trying to upsell you on every option available. We had a seamless transaction and are looking forward to driving home in our new car!
Response from the owner Replied: Thank you for your review! I'll be sure to pass along your compliments to David, he is a great member of our team! Happy miles, Jeff Davis, General Manager.
Google+ Review
- May 05, 2018
Thank you to a very talented and caring staff at Mercedes Benz of Boston. This is my second purchase from a Herb Chambers Dealership and I have not been disappointed yet. Today's purchase was extra special because I was able to buy a car that I never envisioned I would own and I would like to...
Response from the owner Replied: Congratulations Steve! That is so awesome to know that we were able to assist you getting into your dream car! We truly wish you many happy miles, and appreciate your business! Best, Jeff Davis, General Manager.
Google+ Review
- May 05, 2018
Response from the owner Replied: I apologize for your less than satisfying experience with us. I would like to speak with you regarding your 1-star experience, please feel free to contact me at your earliest convenience. Jeff Davis, General Manager- jdavis@herbchambers.com.
Google+ Review
- May 04, 2018
Neither the Customer Service was not good or not what I was expecting. I had a better experience at the MB of Burlington.
Response from the owner Replied: Thank you for your feedback. I apologize for the service you received. If you would like to discuss this any further, or need help with something that wasn't attended to, please feel free to contact me. Jeff Davis, General Manager- jdavis@herbchambers.com.
Google+ Review
- May 03, 2018
Paolo gets me a good deal on my 2017 E300. He provides me a very good customer service. I would like to highly recommend him for your next business.
Response from the owner Replied: Thank you for your review! I'll be sure to pass along your recommendation! Best, Jeff Davis, General Manager.
Google+ Review
- May 02, 2018
I worked with Paolo when I leased my C300. He is very transparent throughout the whole process. Everything went smoothly. The delivery specialist Ash also did a good job going through the car. Thanks see you in 2 years!
Response from the owner Replied: Thank you so much for your review! Looking forward to seeing you in the future, Kin! Happy miles, Jeff Davis, General Manager.
Google+ Review
- May 01, 2018
My name is Paulo, I bought GLA with Stephen and he was really nice with me and friend of my that i bring with me for E-series... nice place nice people and nice customer service. Only the app Mercedes-me do not work in my apple phone ... but nothing bad, Mercedes of Boston is much better better...
Google+ Review
- May 01, 2018
I recently worked with Shaun when I leased my C300. He was very knowledgeable and helped me (very picky) find a car that I am very happy with. The delivery specialist Fred also did a good job going through the car.
Google+ Review
- May 01, 2018
Fantastic salesmanship and knowledge. A pleasure to to work with David.
Response from the owner Replied: Thank you so much for your review!
Google+ Review
- May 01, 2018
David Nhan was a pleasure to work with. He is courteous, professional, and truly takes your needs as a customer into account instead of simply trying to upsell you on every option available. We had a seamless transaction and are looking forward to driving home in our new car!
Response from the owner Replied: Thank you for your review! I'll be sure to pass along your compliments to David, he is a great member of our team! Happy miles, Jeff Davis, General Manager.
Google+ Review
- May 01, 2018
Great experience. Steve is super friendly and easy to deal with! Highly recommend
Response from the owner Replied: Thank you Tin for your review! -Jeff Davis, General Manager.
Google+ Review
- May 01, 2018
I worked with Paolo when I leased my C300. He is very transparent throughout the whole. Everything went smoothly. The delivery specialist Ash also did a good job going through the car. Thanks see you in 2 years!
Response from the owner Replied: Thank you so much for your review! Looking forward to seeing you in the future, Kin! Happy miles, Jeff Davis, General Manager.
Google+ Review
- May 01, 2018
Shaun was amazing and helpful. Answered all questions confidently and professionally. Definitely makes the car buying process a lot easier when you have great customer service. Thank you!
Response from the owner Replied: Thank you Samantha for your review! Shaun is a great example of the customer service we strive for! Best, Jeff Davis, General Manager.
DealerRater Review
- April 30, 2018
I'm very satisfied with my recent purchasing experience at Mercedes-Benz of Boston. In particular, I enjoyed working with David Nhan, who was very helpful and knowledgable, and Fred Abban, who is a patient and expert vehicle guide. Chad and AJ strived to make sure that the financials worked out,...
Mercedes-Benz of Boston Replied: James, thank you for your review! Great to know that you are happy with your purchase, and enjoyed working with us! Thank you for your business. Happy miles! Best, Jeff Davis, General Manager.
DealerRater Review
- April 30, 2018
Fantastic salesmanship and knowledge. A pleasure to to work with David. I visited the dealership on 3-4 occasions, once unannounced. David was more than happy to fit me in and was as usual very friendly and professional.
eliza.doherty Replied: Thank you for your review! David is great member of our team, glad you enjoyed working with him! Best, Jeff Davis, General Manager.
Google+ Review
- April 30, 2018
My salesperson, Max Wang, is the best! I bought a new GLE350 from him. He gave me the best deal and best service. More of my friends will buy from him. I highly recommend the store and him.
Response from the owner Replied: Thank you for your review! Enjoy your GLE350! Happy miles- Jeff Davis, General Manger.
Google+ Review
- April 30, 2018
I ordered a brand new 2018 S560 sedan from Max Wang. I visited him often to make sure my order was perfect and he answered all of my questions! I am super happy with the car! It drives like a dream! I recommend him to everyone! Buy from Max and from MB of Boston
Response from the owner Replied: Thank you for your review! Happy to know that Max was able to help you with your new S560! Wishing you many happy miles! Best, Jeff Davis, General Manager.
Google+ Review
- April 29, 2018
Yelp Review
- April 29, 2018
Overall, a very frustrating experience. I couldn't get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn't illuminate when the brake pedal was pressed. This was a very straightforward diagnosis - a bad brake switch. I couldn't do the repair myself, so I had the...
Herb C. Replied: Thank you for providing us with your feedback. We certainly value our customers and want to provide them with excellent service. I am sorry that we failed to do so in this situation. We never want our customers driving unsafe cars so we take the time to diagnose the problem correctly to ensure that it is indeed safe to operate. Again, I apologize for the service you received and if you should need anything at all please feel free to contact me. Jeff Davis, General Manager- . Thank you
DealerRater Review
- April 29, 2018
Overall, a very frustrating experience. I couldnt get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldnt illuminate when the brake pedal was pressed. This was a very straightforward diagnosis a bad brake switch. I couldnt do the repair myself, so I had the...
Mercedes-Benz of Boston Replied: Thank you for providing us with your feedback. We certainly value our customers and want to provide them with excellent service. I am sorry that we failed to do so in this situation. We never want our customers driving unsafe cars so we take the time to diagnose the problem correctly to ensure that it is indeed safe to operate. Again, I apologize for the service you received and if you should need anything at all please feel free to contact me. Jeff Davis, General Manager- jdavis@herbchambers.com. Thank you.
Google+ Review
- April 28, 2018
Super professional and streamlined experience with Keith Robinson. I didnt have a lot of time for back and forth and I had been looking for a specific car but got the run around at other dealerships. Keith got me the car I wanted at the right price. Great team overall to work with and wouldnt go...
Response from the owner Replied: Thank you for your feedback! Happy to know that Keith was able to provide you with prompt service and got you into the car you wanted! Happy miles, Jeff Davis, General Manager.
Google+ Review
- April 27, 2018
Georgina was professional and knowledgable in all areas of the car. She was outstanding and helpful with the purchase process. I would recommend my friends to see Georgina when buying a Mercedes.
Response from the owner Replied: Thank you for your recommendation Greg! Happy to know that Georgina was able to provide you with such great service! Happy miles. Best, Jeff Davis, General Manager.
Google+ Review
- April 26, 2018
I have had the worst experience with MBenz Of Boston (Herb Chambers). We bought 2 Mercedes from the dealer in a week time difference. At the time of making the deal I was given assurance of first in class service given the brand value of MBenz. However, the post sale services was not up-to the mark...
Google+ Review
- April 25, 2018
Donald Camilo was great he treated us with great respect. I recommend everyone to go see him.
Response from the owner Replied: Thank you for your recommendation, Honey. Best, Jeff Davis, General Manager.
Google+ Review
- April 25, 2018
DealerRater Review
- April 25, 2018
Georgina was of great help when we picked our car. She is very kind, knowledgeable, respectful and welcoming. She helped us find the right car for us, caring about our needs instead of trying to sell us unnecessary features. I totally recommend you look for her when you visit this store.
Mercedes-Benz of Boston Replied: Thank you for your feedback! I am pleased to know that Georgina was able to make your experience with us a positive one! We strive for excellent customer service, and I'm happy to see she provided with that! We wish you many happy miles! Best, Jeff Davis, General Manger.
Google+ Review
- April 24, 2018
Rob Tinkham has been the easiest salesperson we have ever dealt with. Three cars later and he still takes the time to call just to make sure everything is going well and we are being taken care of. He even has gone to the extreme and lent us his personal car after picking ours up for service. How's...
Response from the owner Replied: Sean, thank you for such wonderful feedback about Rob! He is a great member of our team as he is always working to satisfy the customer. Pleased to know you have had continuous positive experiences with him! Thank you for your business. Best, Jeff Davis, General Manger.
Google+ Review
- April 22, 2018
David Nhan was was very effective, knowledgeable, caring and allow us time to be sure we were purchasing the right car for our family. I highly recommended him to anyone who wants to work with a person who has passion for customer service. We did purchase GLC 300 had amazing weekend enjoying the...
Response from the owner Replied: Thank you for you 5-star review! Happy to know that David was able to provide you with great customer service! We take pride in that. I will pass along your recommendation! Thank you for your business. Best, Jeff Davis, General Manager.
Google+ Review
- April 21, 2018
Best car buying experience ever! Competitive pricing, excellent service.
Response from the owner Replied: Joseph, thank you so much for your positive feedback! Best, Jeff Davis, General Manager.
Google+ Review
- April 21, 2018
Great service!!!
Response from the owner Replied: Great to hear! Best, Jeff Davis, General Manager.
DealerRater Review
- April 21, 2018
As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Michael) was polite and very communicative. The car was washed and looked great upon pick up. A real quality operation.
Mercedes-Benz of Boston Replied: Thank you for your review! I am pleased to know that you had a positive experience with us! We look forward to servicing you in the future! Best, Jeff Davis, General Manager.
Google+ Review
- April 20, 2018
In and out quickly for service. Seemed like a holiday.
Response from the owner Replied: Thank you, Hank, for taking the time to review us! I'm happy to hear you enjoyed your visit with us! Best, Jeff Davis, General Manager
Google+ Review
- April 19, 2018
Joel Javier is the best sales man. I encourage anyone who is looking to buy a car to ask for him. Joel explained everything I wanted to know about the car and taught us how to use all the features. We went through a great test drive with no rush we felt very comfortable. The whole car buying...
Response from the owner Replied: Inessa, thank you for such a terrific review! I am pleased to know that Joel made your Mercedes-Benz buying experience a stellar one, and I'll be sure to pass along the kind words to him. Thank you for your business! Best, Jeff Davis, General Manager.
Google+ Review
- April 19, 2018
We bought Mercedes Benz 2018 GLE350 at this location and Joel Javier was our sales person. It was really a great experience what we had with him. The test drive and the whole car buying experience was so great and stress free. We enjoyed overall experience at this location and our sales person Joel...
Response from the owner Replied: Pawan, thank you for such a great review! Happy to learn that you had such a positive experience with Joel and our team!
Google+ Review
- April 19, 2018
Spectacular Service. Joel did an awesome job.
Response from the owner Replied: Thank you, Qing, for your review!
Google+ Review
- April 19, 2018
Joel Javier is the best sales man. I encourage anyone who is looking to buy a car to ask for him. Joel explained everything I wanted to know about the car and taught us how to use all the features. We went through a great test drive with no rush we felt very comfortable. The whole car buying...
DealerRater Review
- April 19, 2018
Buying a car with Joel Javier was a pleasure. It couldnt not have been easier. I am very happy with my new car. Joel Javier was extremely helpful and explained everything we needed to know about the vehicle. We had an amazing test drive and we learned all about how to use the features in the car....
Mercedes-Benz of Boston Replied: Thank you, Inessa, for your 5-star recommendation! Joel is a great asset to our team, happy to know that he made your car buying experience a pleasant one!
DealerRater Review
- April 19, 2018
This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bought my car (Night Black CLA250 4Matic) a year ago. Stephen Leung helped me with the purchase, along with Kris Ricupero. They were absolutely fantastic....
eliza.doherty Replied: Sudhir, thank you so much for your recommendation! So pleased to know that both Stephen and Kris were able to make your car buying experience a hassle-free, positive one. I will make sure to pass along your recommendations of Stephen and Kris to them, and tell them to keep up the good work! As far as service, I am pleased to know that Jeremy and Matt were as helpful as they were to you and all of your needs! There is nothing more wonderful than knowing that everyone you worked with down the line has been nothing but helpful in making your process with us a positive one. Enjoy your car and we look forward to helping you with any future services!
Google+ Review
- April 19, 2018
Smart purchase from the smart and great people in Mercedes Benz Boston! Rob & Co. keep up the good work!
Response from the owner Replied: Thanks for your 5-Star recommendation, Jakov! Happy to know your experience with us was a positive one!
DealerRater Review
- April 17, 2018
Its important to me that a dealer isnt wasting my time... this dealership was wonderful at getting to the process .. excellent scheduling and efficient explanations
eliza.doherty Replied: Happy to hear that our team was able to provide you with a positive and enjoyable experience! Thank you for your 5-star recommendation, as customer service is extremely important to us. Sincerely, Jeff Davis, General Manager.
DealerRater Review
- April 16, 2018
My overall experience with Mercedes Benz of Boston could not have been any better. Everyone was acceptionally professional, enthusiastic and knowledgeable. It was a pleasure to work with David Nhan and would without hesitation recommend his expertise and knowledge to others
Mercedes-Benz of Boston Replied: Thank you for your recommendation! I am pleased to know that David and the rest of our team were able to provide you with great customer service. I look forward to the opportunity to assist your automotive needs in the future. Best, Jeff Davis, General Manager.
Google+ Review
- April 14, 2018
I can only wholeheartedly recommend Stephen Leung, a very attentive and caring representative.This dealership and entire staff live well beyond exceptions! Always very prompt in helping me with any concerns. Their servicing department and sales department are highly competent and have certainly...
Response from the owner Replied: Thank you, Anthony! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Stephen and the rest of the team are always able to do exactly that. Thank you and we look forward to working with you again! Best, Jeff Davis, General Manager
DealerRater Review
- April 14, 2018
David Nhan Demonstrated the new GLC 300, we had a test drive and nothing was rushed. I took my time and felt comfortable during the whole experience. We negotiated on price between my trade in and purchase price and found a common ground to move forward.
Mercedes-Benz of Boston Replied: Pete, thank you for your 5-star recommendation! That is great that David was able to make your experience a pleasant one! Hope you are enjoying your new car! Best, Jeff Davis, General Manager.
Google+ Review
- April 12, 2018
Georgina Stavropoulos is the premier saleswoman at Herb Chambers. Her professionalism and knowledge ranks her among the finest car experts in the country. Such a pleasant experience. There is no one else I could recommend.
Response from the owner Replied: Thank you so much for your kind words! We are pleased to hear that Georgina was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google+ Review
- April 12, 2018
I recently had a great experience leasing a Mercedes glc300 from Mercedes-Benz of Boston. Our sales consultant Rammy was extremely helpful and treated us with respect. The entire process was smooth and trouble free. We only spent 2 hours in the dealer and the work is complete. They offered very...
Response from the owner Replied: Thank you, Yi! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Rammy was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
Google+ Review
- April 11, 2018
I just took delivery of my 2018 Mercedes AMG GTC Roadster. Rob Tinkham was my sales consultant at MB of Boston.Rob did a great job of explaining the differences between the SLS that I was trading in and the new GTC I was considering for purchase. He is an expert on AMG cars and I would recommend...
Response from the owner Replied: Thank you, James, for taking the time to share your experience with Rob. Im so glad to hear you had such an enjoyable visit and that you found Rob to be informative and thorough. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- April 10, 2018
They have a great costumer service....sales person ARMANDO AGRAMONTE JASPER ABREU CARLOS SORIANO made the purchase of my 2 cars real easy quick and simple......Will always recomend Your Service to my friends....thank you..
Response from the owner Replied: That is great, Neney! Thank you for taking the time to give us your feedback!
Google+ Review
- April 09, 2018
They did a good job for me especially joel
Response from the owner Replied: Thank you, Kehu! I'm happy to hear this! Best, Jeff Davis, General Manager
Google+ Review
- April 08, 2018
Armando Agramonte was great and reponsive, he helped me so much during my purchase of my car, he is really very good! I really love my car purchased from Armando Agramonte.
Response from the owner Replied: Thank you for taking the time to review us! I'm so happy to hear Armando helped you throughout the purchasing process and that you are enjoying your new vehicle! Best, Jeff Davis
DealerRater Review
- April 08, 2018
Max Wang was excellent and responsive to all my needs to make my purchase experince great at this delaership. I would highly recommned him without any reservations!! Thanks again, Max! And also Jessica was very responsive and prompt to my online request for purcase price that made me visit this...
eliza.doherty Replied: Thank you so much for sharing your positive feedback! I am happy to know that you had a good experience with us here at Mercedes-Benz of Boston. Best, Jeff Davis, General Manager.
Google+ Review
- April 08, 2018
In and out quickly for service. Seemed like a holiday.
Response from the owner Replied: Thank you, Hank, for taking the time to review us! I'm happy to hear you enjoyed your visit with us! Best, Jeff Davis, General Manager
Google+ Review
- April 07, 2018
Joel was great we very Happy with it thank you so much Joel
Response from the owner Replied: Thank you, Tina, for sharing this! I'll be sure to share this with Joel! Best, Jeff Davis, General Manager
Google+ Review
- April 07, 2018
I had an awesome experience at this dealership, Paolo Castro was super helpful in finding a used car for me. I totally recommend working with him and make use of his skills to find what you are looking for!!
Response from the owner Replied: Sharath, this is great to hear! Paolo is certainly an asset to our team and I'm thrilled that he was able to provide you a great experience. Best, Jeff Davis, General Manager
Google+ Review
- April 07, 2018
Service is top notch
Response from the owner Replied: Thank you, Mark. - Jeff Davis, General Manager.
Google+ Review
- April 06, 2018
Friendly knowledgeable staff. The parts department is second to none. Excellent customer service.
Response from the owner Replied: Thank you, Cindy, for taking the time to review us. It is great to know that you found our team to be so friendly and accommodating. Thank you again for these kind comments and we look forward to your next visit! Best, Jeff Davis, General Manager
Google+ Review
- April 06, 2018
I recently bought a vehicle from Mercedes-Benz of Boston, and had an overwhelming positive experience! My sales rep Ramy was very patient and understanding, which was needed, as I am not good with these kinds of transactions. He made me aware of options that worked best for me, and offered to help...
Response from the owner Replied: Luke, thank you for your feedback! Pleased to know that you had a positive experience. Best, Jeff Davis, General Manager.
Google+ Review
- April 06, 2018
We recently purchased Mercedes from this location. We worked with Stephen leung , he is great representative, he is terrific, he helped and worked with us through out the process. Appreciate the wonderful service, specially all the help we got from Steve !! We love our car.
Response from the owner Replied: Thank you for your 5-star review, Ankita! Happy miles! Best, Jeff Davis, General Manager.
Google+ Review
- April 06, 2018
Chip McCarty did a great job for me. Found the right car at the right price. Great salesman.
Response from the owner Replied: Shimon, thank you for sharing this with us! Chip is a true asset to the team and is one of the most genuine individuals I know. I'm so happy he was able to assist you and leave you with such a positive experience! Best, Jeff Davis, General Manager
DealerRater Review
- April 05, 2018
The best service in my life. The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am definitely recommend this dealer.
Mercedes-Benz of Boston Replied: Joren, thank you so much for your 5-star review! I am pleased to know that you had a great experience with us! Best, Jeff Davis, General Manager.
Google+ Review
- April 02, 2018
Joel was great we very Happy with it thank you so much Joel
Response from the owner Replied: Thank you, Tina, for sharing this! I'll be sure to share this with Joel! Best, Jeff Davis, General Manager
DealerRater Review
- April 02, 2018
David Nhan was very pleasant to work with while we searched for our new car. I would highly recommend him to others. He knows his stuff and isn't pushy.
eliza.doherty Replied: Thank you, Ryan, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with David. We value your business and hope to see you again soon! Best, Jeff Davis, General Manager
Google+ Review
- April 01, 2018
love my new car that. The sales representative Ramy Chakar was great and played no tricks. Higly recommened.
Response from the owner Replied: Zheng, thank you for your kind words and recommendation! Ramy is an asset to our team and providing the best customer service possible is his number one goal. I am thrilled you love your new car and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
Google+ Review
- March 31, 2018
I bought a used Mercedes from Max Wang. First I want to say he is a true professional and I am very happy! He helped me with the whole process and I was comfortable through out it. Thank you Max and thank you MB Boston.
Response from the owner Replied: Jocelyn, this is wonderful to hear! Max genuinely cares about his customers and I'm so happy he made the entire process comfortable and easy. I truly hope you are enjoying your Mercedes-Benz and we look forward to working with you again! Best, Jeff Davis, General Manager
Google+ Review
- March 30, 2018
I recently bought a vehicle from Mercedes-Benz of Boston, and had an overwhelming positive experience! My sales rep Ramy was very patient and understanding, which was needed, as I am not good with these kinds of transactions. He made me aware of options that worked best for me, and offered to help...
Response from the owner Replied: Luke, thank you for your feedback! Pleased to know that you had a positive experience. Best, Jeff Davis, General Manager.
Google+ Review
- March 30, 2018
I recently upgraded my Mercedes c-class to the glc. I worked with Ramy Chakar and told him exactly what I was looking for, he got back to me very quickly when he found the vehicle that had all of my needs and wants! Ramy is always courteous and respectful and I look forward to working with him again...
Response from the owner Replied: Alexis, thank you for taking the time to share your experience! Ramy is truly dedicated to what he does and I'm so happy that he was able to not only find exactly what you were looking for in a vehicle, but also provide you a great experience. Enjoy your new Mercedes-Benz! Best, Jeff Davis, General Manager
Google+ Review
- March 28, 2018
Jasper was an amazing salesman and knew exactly what I was looking for. Very please with his service and would recommend anyone to him.
Response from the owner Replied: Thank you, OriiginaL_ReD! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jasper was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
DealerRater Review
- March 28, 2018
Steve was awesome from the very beginning and up until now even though I already bought the car and I'm quite happy with it, very informative, accommodating and always attentive of my questions and comment. All in all it was an amazing purchasing experience, specially considering that it is my...
eliza.doherty Replied: Thank you for your wonderful remarks! We are so happy to know you found a vehicle you love and a dealership that you enjoyed working with. Steve is a great member of our team who truly enjoys providing outstanding service! We hope to see you again in the future. Best, Jeff Davis, General Manager
Google+ Review
- March 27, 2018
Google+ Review
- March 26, 2018
I have worked with Rob Tinkham for many years on my purchases and he has always been the best!
Response from the owner Replied: Thank you, Martin! We truly appreciate your loyalty and I'm so happy that Rob is constantly able to make each visit a great one for you! Best, Jeff Davis, General Manager
Google+ Review
- March 26, 2018
Chip McCarty went above and beyond and he made the process quick. I highly recommend this dealership. Great service! extremely happy with my vehicle.
Response from the owner Replied: Thank you, Colleen, so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Chip. He is truly an asset to this team. May you enjoy many safe and amazing miles in your new vehicle! Best, Jeff Davis, General Manager
Google+ Review
- March 24, 2018
Great experience buying from MB of Boston. The GLC 300 is a fabulous product and my sales consultant, Alex Fine, was exceptional. Ask for him when you go in. The price was fair and they gave me good money for my trade. Alex made sure the entire process was comfortable. The delivery was...
Response from the owner Replied: Thank you, Charlie! I am pleased to hear that Alex made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new GLC 300. Best, Jeff Davis, General Manager
Google+ Review
- March 23, 2018
Chip McCarty did a great job for me. Found the right car at the right price. Great salesman.
Response from the owner Replied: Shimon, thank you for sharing this with us! Chip is a true asset to the team and is one of the most genuine individuals I know. I'm so happy he was able to assist you and leave you with such a positive experience! Best, Jeff Davis, General Manager
Google+ Review
- March 22, 2018
I recently bought a car here and had a great experience with the salesman Paolo! He was always readily available to answer any questions I had and went above and beyond to make this a very smooth car buying process for me! I would reccomend anyone to him!
Response from the owner Replied: Thank you, Olivia, so much for your kind words! We are pleased to hear that Paolo was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Jeff Davis, General Manager
Google+ Review
- March 22, 2018
As my first time to this dealership I must say that the service was AMAZING. My salesperson Shaun was very helpful and Knowledgable about the product and made my experience that much better. If you are in the market for a new car definitely see Shaun!
Response from the owner Replied: Thank you, Randall, for the kind words! We couldn't be happier that you enjoyed your first experience here at our dealership and that Shaun was able to provide you with such exceptional service! Thank you again and congratulations on your new vehicle. We look forward to a long automotive relationship! Best, Jeff Davis, General Manager
Google+ Review
- March 22, 2018
We recently purchased Mercedes from this location. We worked with Stephen leung , he is great representative, he is terrific, he helped and worked with us through out the process. Appreciate the wonderful service, specially all the help we got from Steve !! We love our car.
Response from the owner Replied: Thank you for your 5-star review, Ankita! Happy miles! Best, Jeff Davis, General Manager.
Google+ Review
- March 21, 2018
I recently bought a CLA250 Mercedes from Mercedes-Benz of Boston and it is the best dealership ever. Everyone is so great!!! Ramy was my salesman and he was absolutely amazing!!! He did everything possible to make sure this experience was the best i ever had on purchasing a vehicle and it was...
Response from the owner Replied: Thank you, Diane, for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ramy was able to provide you with such exceptional service! Thank you again and congratulations on your new Mercedes-Benz. Please let us know if we can be of further assistance! Best, Jeff Davis, General Manager
Yelp Review
- March 20, 2018
Never going here again. I was their loyal customer. Constant misleading and still have NOT resolved my issue. Great products, horrible service. So sad.
Yelp Review
- March 20, 2018
Never going here again. I was their loyal customer. Constant misleading and still have NOT resolved my issue. Great products, horrible service. So sad.
DealerRater Review
- March 19, 2018
Georgina makes my experience at Herb Chambers so easy - her standard of service is amazing as she takes care of every detail for me so that I'm in and out with exactly what I wanted. She gives detailed information and takes time to go back and check for me when I have questions. I highly recommend...
eliza.doherty Replied: Thank you! We appreciate you leaving such a kind review. We think Georgina is great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Jeff Davis, General Manager
Google+ Review
- March 18, 2018
Wonderful experience! Max is very helpful.
Response from the owner Replied: Jing, thank you for taking the time to leave us this review! I'm so happy that Max was able to help with your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- March 18, 2018
Fred and David are the best!!I really do appreciate your wonderful service.Thank you so much for the easy and detailed go-over vehicle lesson. Now I can really enjoy using all the features of the car. Thank you again.
Response from the owner Replied: Victoria, thank you for taking the time to leave such kind words about Fred and David! It has been our pleasure getting you settled in your new vehicle and we hope you are enjoying it! Best, Jeff Davis, General Manager
Google+ Review
- March 18, 2018
Rob Tinkham helped me purchase my car. He was very knowledgeable and very pleasant to talk to. I felt he was very trustworthy. He is excellent and I highly recommend. I am very happy with the experience and the dealership.
Response from the owner Replied: Thank you, Qian! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Rob was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
DealerRater Review
- March 18, 2018
Wonderful experience! Max Wang is very knowledgeable and helpful. Made the deal through email and walked into the dealer for all the papers. The whole purchase process is simple and hassle-free.
Mercedes-Benz of Boston Replied: Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Max. We value your business and hope to see you again soon! Best, Jeff Davis, General Manager
Google+ Review
- March 17, 2018
I recently contacted this dealer regarding an internet sale. Upon offering info on my trade-in, it came out that my vehicle had an accident reported on Carfax, of which I had been unaware. This ultimately changed my plans since it affected my own budget within the deal, and I did not buy the car....
Response from the owner Replied: Aero, we really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. I'm so happy that Steve was able to provide this. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Google+ Review
- March 16, 2018
I recently had a great experience buying a used Mercedes from Mercedes-Benz of Boston. My sales consultant, Chip McCarty was terrific... very knowledgeable about his product and extremely pleasant to work with. He made the process easy and enjoyable. A fair price and good people to work with......
Response from the owner Replied: Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Chip. He is truly an asset to this team. May you enjoy many safe and amazing miles this coming summer in your Mercedes-Benz! Best, Jeff Davis, General Manager
Google+ Review
- March 14, 2018
Friendly knowledgeable staff. The parts department is second to none. Excellent customer service.
Response from the owner Replied: Thank you, Cindy, for taking the time to review us. It is great to know that you found our team to be so friendly and accommodating. Thank you again for these kind comments and we look forward to your next visit! Best, Jeff Davis, General Manager
Cars.com Review
- March 14, 2018
I dealt with Joel at the dealership who was helpful and professional. I spent two hours including a test drive and purchased the car which was available for collection within a few days. Smooth process.
Business Owner Replied: Thank you for your 5-star recommendation!
Google+ Review
- March 13, 2018
New Mercedes Sprinter service is wonderful
Response from the owner Replied: Alvin, thank you for taking the time to leave this review and we look forward to continuing to service your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- March 12, 2018
The team here is fantastic, and Maged was a brilliant sales person. He listened to what I wanted, and worked hard to help me get exactly what it was I wanted. Love the car, love the service, and the people are fantastic. Hopefully I will be back a few times in the future, maybe not too long before I...
Response from the owner Replied: This is exactly the kind of feedback we love to hear from our guests! Thank you for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come!Sincerely,Jeff DavisGeneral Manager
Google+ Review
- March 10, 2018
Google+ Review
- March 08, 2018
I wanted the red CLA... That being said, I'm super happy with the buying experience, Steve is an amazing salesman and he and his boss went above and beyond to guarantee that I could purchase the vehicle I wanted, yes yes the red one was my first option but I'm incredibly happy with the grey that I...
Response from the owner Replied: Thank you so much for the great feedback, Eduardo! We really appreciate your business and I'll be certain to share your compliments with Steve and the team. Until we have the opportunity to work with you again, take care! Best, Jeff Davis, General Manager
Google+ Review
- March 07, 2018
Google+ Review
- March 06, 2018
I have been leasing cars from Rob Tinkham and Herb Chambers for 15 years or so and leased 4 wagons and have loved every minute. A wonderful salesman and a super organization.
Response from the owner Replied: Thank you, Kimberly! We love to hear from our guests that our team is ensuring that the process is enjoyable from start to finish. Rob is certainly a testament to that! Thank you for your continued business and we look forward to assisting you in the future. Best, Jeff Davis, General Manager
Google+ Review
- March 06, 2018
I had the pleasure of working with David Nahn on my purchase here at Mercedes of Boston. It was an awesome experience and I even got a bit car "reveal" making me feel extra special! Highly recommend this dealership and David.
Response from the owner Replied: Many thanks, Andrew, for this terrific feedback! I'm delighted to learn that you enjoyed working with David. Please don't hesitate to reach out if we may assist you in the future. Best, Jeff Davis, General Manager
Google+ Review
- March 06, 2018
Jasper Abreu is the man to ask for once you walk in to this Mercedes-Benz place. This dude is very knowledgeable, provides top notch customer service and most importantly will get you a good deal and save you a lot of money. My husband and myself keep going back to the Boston Location just because...
Response from the owner Replied: Thank you, Toyo, for your kind words and for taking the time to share your positive experience with Jasper. He is a valuable team member! We thank you for your continued business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
Google+ Review
- March 06, 2018
Go to David Nhan. Hes the best. It was the best experience Ive ever had a dealership. He made everything so comfortable.
Response from the owner Replied: Thank you, Alyssa, for the kind words! I'm so happy to know that David was able to provide you with the best experience you've ever had a dealership. That's the best kind of feedback we can get. Thank you again! Jeff Davis, General Manager
Google+ Review
- March 06, 2018
Jeff Davis really takes care of the customer. He put me first and made sure i was well taken care of. I had several issues with my car and Jeff was there by my side the entire time working with me and also working with Mercedes Corporate. He handled all the issues and ensured everything was in my...
Response from the owner Replied: Thank you, Farzad. I sincerely appreciate your recommendation and thank you for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- March 06, 2018
Great experience at this dealership. I was in a Volkswagen with 9 payments left and David Nhan offered a great deal. Thank you to Todd as well. Truly a 5 star dealership
Response from the owner Replied: Thank you, Brian! I'm so happy to know that you enjoyed your experience here at our dealership and that David and Todd were able to provide you with such exceptional service. Thank you again! Best, Jeff Davis, General Manager
Google+ Review
- March 06, 2018
I came in to MB of Boston with a friend of mine because she had never bought a car before. Joel was very patient and helpful. He got her a great deal on a lease for a 2017 C Class. My friend was surprised at how long the process was, but I actually thought it went quicker than normal. We didn't...
Response from the owner Replied: Thank you for bringing this to our attention. Please email me with your best contact information so that I may address this with the finance department. My email is JDavis@HerbChambers.com. I hope to hear from you. Best, Jeff Davis, General Manager
Yelp Review
- March 06, 2018
It seems like the girl that answers the phone over there is ALWAYS miserable!! Always an attitude when I call there, maybe its time for them to put someone behind the phone who is personable. Whether you walk in or call, the 1st person you see or you talk too sets the tone of the environment! Food...
Google+ Review
- March 05, 2018
Response from the owner Replied: Thank you, Luis! We really appreciate you taking the time to leave feedback. A quality experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Google+ Review
- March 05, 2018
I just purchased my vehicle from Mercedes- Benz of Boston and had an awesome experience! David was mine and my wife's salesman and he was very pleasant and helpful to work with. This was the best car-buying experience I've had and i would definitely go back again!
Response from the owner Replied: Thank you, PJ, so much for the wonderful review. David is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your family's automotive needs for many more years to come. Best, Jeff Davis, General Manager
Google+ Review
- March 05, 2018
Estoy muy agradecido por la ayuda del equipo de mercedez benz sobre todo con armando y carlos por ayudarme a elegir mi c300 un abiente para ayudarme a elegir el vehiculo perfecto ami comodidad 100% satisfecho grasias por la ayuda nos vemos pronto de nuevo100%
Response from the owner Replied: Thank you, Luis! We really appreciate you taking the time to leave feedback. A quality experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
DealerRater Review
- March 05, 2018
Definitely the best car- buying experience both me and my wife have had. David was our salesman and he was so pleasant to work with! He was not at all pushy like some salesman can be. He answered every question we had happily and was very knowledgeable about the car we purchased. This dealership was...
Mercedes-Benz of Boston Replied: Thank you so much for the wonderful review. David is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your family's automotive needs for many more years to come. Best, Jeff Davis, General Manager
Google+ Review
- March 04, 2018
I recently purchased a new car and worked with Paolo Castro. He was so patient and walked me through the entire purchase process. He helped answer all the questions I had and made me feel very comfortable with all of my decisions. Not only that he updated me periodically on when to except my car to...
Response from the owner Replied: Thank you, Nicole! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- March 03, 2018
Walking into a company that employees are helpful and really willing to help their customer is the best experience someone can ask for! Great service
Mercedes-Benz of Boston Replied: We thank you for your business and look forward to working with you again in the future! Kind Regards, Jeff Davis, General Manager
Google+ Review
- March 02, 2018
Jasper Abreu is the man to ask for once you walk in to this Mercedes-Benz place. This dude is very knowledgeable, provides top notch customer service and most importantly will get you a good deal and save you a lot of money. My husband and myself keep going back to the Boston Location just because...
Response from the owner Replied: Thank you, Toyo, for your kind words and for taking the time to share your positive experience with Jasper. He is a valuable team member! We thank you for your continued business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
Google+ Review
- March 02, 2018
DealerRater Review
- March 02, 2018
The attention and service that i was given "amazing". All employees related to my perchuse went above and beyond making sure that my experience was the best. Every question i had was answered leaving no doubt. Mr. Jasper Abrue stood out the most with his expertise. This location is fortunate to have...
Mercedes-Benz of Boston Replied: Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jasper was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
Google+ Review
- March 01, 2018
I bought a CPO 2015 C300 from Max Wang. I am very happy! He helped me out and the car is like a brand new car. I am very excited. He is an expert at what he does. The delivery process went perfect and smooth.
Response from the owner Replied: Thank you, Zhaoyuan! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Max was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
DealerRater Review
- March 01, 2018
I bought a CPO 2015 C300 from Max Wang. He is super helpful and I am very happy with everything! The car is like a brand new car and I am very excited! The whole process went extremely well and smooth. Delivery was perfect! I recommend anyone who is looking to buy a car to go see Max Wang at...
Mercedes-Benz of Boston Replied: Thank you for sharing your experience with Max, Carlos and Kris. It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Jeff Davis, General Manager
DealerRater Review
- March 01, 2018
Very happy with my experience. All my questions were answered in a professional and timely manner. Would definitely recommend to anyone seeking assistance with purchasing a vehicle.
eliza.doherty Replied: Im so glad to hear you had such an enjoyable visit and that you found Jasper to be informative and timely. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- February 28, 2018
The way they schedule appointments for service is very easy and so isnt the drop off. And while you wait they have snacks and water to help yourself with. The sales men are also very helpful and educated on the sales of the cars. Highly recommend this dealership to anybody looking for a Mercedes Benz.
Response from the owner Replied: Thank you so much, Darwin! I will be certain to share your recommendation with the service department. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- February 28, 2018
Great location, great atmosphere, great car selection. Jasper was very helpful at the time i was looking to begin with the mercedes benz family. This is my first mercedes benz and he gave me the best recommendation that fits my budget and needs. I recommend him 110% and trust me he will treat you...
Response from the owner Replied: Thank you! Im so glad to hear you had such an enjoyable visit and that you found Jasper to be so helpful. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
Google+ Review
- February 28, 2018
The Dealer understands Customers Expectation of buying cars.
Response from the owner Replied: Thank you very much for your recommendation! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Jasper Abreu was amazing, he went above and beyond to make sure I was making the right choice on my first vehicle ! So Helpful & professional . Was recommended by a friend and drove all the way from New York City and wasnt dissapointed at all with the service.
Mercedes-Benz of Boston Replied: Thank you for taking the time to share your experience with Jasper. Im thrilled to hear you had such an enjoyable visit. I will be certain to share your encouraging words with him. We appreciate your recommendation and thank you for choosing us for your automotive needs. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
The way they schedule appointments for service is very easy and so isnt the drop off. And while you wait they have snacks and water to help yourself with. The sales men are also very helpful and educated on the sales of the cars. Highly recommend this dealership to anybody looking for a Mercedes Benz.
Mercedes-Benz of Boston Replied: Thank you for taking time out of your day to write this review. Jasper, Carlos and Patrick are valued members of the team and I'm so happy to know that they took such good care of you. Please let us know if there is anything else we can help with. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
I was approached as soon as I walked in which made my visit very welcoming. The employer was very helpful in providing me with the proper information needed on the car I was interested in. I was very pleased with my visit and plan on going back real soon!
Mercedes-Benz of Boston Replied: Thank you, Nicole, for taking time to write this review. We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Excellent customer service. Knowledgeable of all the information needed. Took his time to explain and demonstrate what was benefit me the most. Really enjoy the visit
Mercedes-Benz of Boston Replied: Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Great location, great atmosphere, great car selection. Jasper was very helpful at the time i was looking to begin with the mercedes benz family. This is my first mercedes benz and he gave me the best recommendation that fits my budget and needs. I recommend him 110% and trust me he will treat you...
Mercedes-Benz of Boston Replied: Thank you for taking the time to share your experience with Jasper! Im so glad to hear you had such an enjoyable visit. I will be certain to let Jasper know he is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
I love this dealer ship and the amazing service they Provide, my #1 sales employee has to be Jasper Abreu Amazing costumer services, great vibe and energy, lots of attention to the costumers, always on point with helping.. hes just amazing and makes this dealer ship pleasant..
Mercedes-Benz of Boston Replied: Thank you, Jenniffer, for taking the time to share your experience with Jasper. I will be certain to share your encouraging words with him. We appreciate your recommendation and thank you for choosing us for your automotive needs. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Jasper was very helpful I had a great experience with the mb of Boston it was a pleasure to meet him and find the right car thank you so much
Mercedes-Benz of Boston Replied: Thank you! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
i couldnt ask for a better experience from service to the purchase of my new car Jasper knew exactly how to make this happen and be pain free during my first purchase 2014 E350 and now it was better its always a pleasure to work with him and make a new deal now i am a proud owner of a 2017 GLE350...
eliza.doherty Replied: Thank you for taking time out of your day to write this review. Jasper is a valued member of the team and I'm so happy to know that he took such good care of you. Please let us know if there is anything else we can help with. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Great service jasper helps me alot and answer all my questions. He has alot of knowledge in the car business which makes me feel safe buying my first mb
Mercedes-Benz of Boston Replied: I'm so happy to read that your experience with Jasper was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
I walked in to the dealership not knowing what I wanted. Jasper walked me through the whole process making me feel at ease that I was making the right choice without feeling pressured into committing to something I didnt want. He was very professional and outgoing which made me feel like I was in...
Mercedes-Benz of Boston Replied: Thank you for taking time out of your day to write this great review! Jasper is a valued member of the team and I'm so happy to know that he took such good care of you. Please let us know if there is anything else we can help with. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
David Nhan our sales rep welcomed us warmly. He was very knowledgeable and answered all of our questions. We liked his sales approach which was not aggressive. He made it easy for us to purchase our vehicle. We are very satisfied with the purchasing experience.
Mercedes-Benz of Boston Replied: Thank you for taking the time to share your experience with David. Im so glad to hear you had such an enjoyable visit. I will be certain to let David know he is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
It's was great, comfortable, easy to talk and receive answer, I would recommend my friends and family to this dealership. THANKS FOR YOUR SERVICE
eliza.doherty Replied: Thank you! We appreciate your recommendation and thank you for choosing us for your automotive needs. Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
The smoothest exerience ever agreed on a price came in and signed paperwork go see Jasper if you need a mercedes no jokes played in this dealership
Mercedes-Benz of Boston Replied: Thank you for your wonderful review of Jasper and for choosing Mercedes-Benz of Boston for your automotive needs! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
We had a great experience with Georgina. We appreciated her patience and ability to get us exactly what we wanted. We started at a couple other dealers and no one was willing to make the effort she did, to find the car we wanted.
Mercedes-Benz of Boston Replied: Thank you for taking the time to share this fantastic review! I'm thrilled to hear about your positive experience with Georgina, and that you found the perfect vehicle to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 28, 2018
Overall the dealership was impressive, friendly, and attentive to my needs. Keith went the extra mile for me to find exactly the color, price, and options I wanted for my C300. Since this was my first Mercedes , there were alot of options that needed explaining, Jhonathan was very thoughtful and...
eliza.doherty Replied: Im thrilled to hear how happy you are. We value our guests feedback and I know Keith and Jhonathan will appreciate your encouraging words. On behalf of our entire team here in Somerville, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Google+ Review
- February 27, 2018
Just picked up my new Coupe and couldn't be happier! Not only loving the car, but the service that I continually receive is par none. I live approximately 2 hours away, and even though they just opened a Mercedes dealer near me, I'll continue to go to Somerville because Keith Robinson is fantastic!...
Response from the owner Replied: Thank you, Jill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! Im so pleased to hear that Keith proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Google+ Review
- February 27, 2018
Looking for a vehicle for my mother and the staff was very welcoming and helpful, not too pushy
Response from the owner Replied: Thank you for taking the time to share this fantastic review! Best, Jeff Davis, General Manager
Google+ Review
- February 27, 2018
DealerRater Review
- February 27, 2018
I purchased a car from Georgina about 5 years ago and when i recently has a problem with my car she answered my call and helped me set up an appointment with her service department. It was really helpful and made me feel very comfortable knowing I could just call one person to help me. I highly...
eliza.doherty Replied: Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Georgina. A terrific guest experience is what we aim for each and every time and she is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 26, 2018
I just took delivery on my new E300 Keith and Jhonathan did a fabulous job with meeting my needs in what I was looking for in a car I would definitely recommend Mercedes Benz of Boston to friends and family. Thank you again and great job to Keith and Jhonathan
eliza.doherty Replied: Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! Im so pleased to hear that Keith and Jhonathan proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 26, 2018
Georgina was professional and knowledgable in all areas of the car. She was outstanding and helpful with the purchase process. I would recommend my friends to see Georgina when buying a Mercedes.
Mercedes-Benz of Boston Replied: Thank you, Madeline! We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with Georgina. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 25, 2018
We are picking up our third Mercedes tomorrow (2011,2015 and now 2018 ). This is my wifes Car and she loves working with Georgina . I do also . She is pleasant, professional and customer oriented . She knows the car (GLC) my wife wanted and answered all our questions . The test drive helped seal the...
Mercedes-Benz of Boston Replied: Thank you for your review and compliments! I'm so happy to know that Georgina has been so helpful with your buying experiences. Thank you for your continued business, and we hope you enjoy you and your wife enjoy your new GLC! Best, Jeff Davis, General Manager
DealerRater Review
- February 25, 2018
Georginas attention to detail and follow up went above and beyond. She listens and cares about what you are looking for to find the best car!
Mercedes-Benz of Boston Replied: Thank you for taking the time to share your encouraging words and kind recommendation of Georgina. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 24, 2018
I just leased my second CLA 250. My salesperson is Georgina. She has been a person I have called since leasing the first car. She is my go to person and has been so helpful in person and over the phone. She introduced me to Umer and Jhonathan. My experience with them is wonderful. The service...
Mercedes-Benz of Boston Replied: Thank you for the great feedback! I'm so glad you had a positive experience working with Georgina, Jhonathan and Umer. Please let us know if any other automotive needs arise in the future, as we are always happy to help! Best, Jeff Davis, General Manager
DealerRater Review
- February 24, 2018
I recently bought a new E300 from Georgina. I usually hate the car buying experience but she made it fun and exciting for me and my famil! I am now looking forward to my next car!
Mercedes-Benz of Boston Replied: Thank you very much for leaving such a fantastic review! I'm so happy to know that you enjoyed working with Georgina. Thank you again and enjoy your new E300! Best, Jeff Davis, General Manager
DealerRater Review
- February 23, 2018
I recently bought an E class Mercedes with Georgina. She was extremely knowledgeable with all the features in the car, followed up with me before and after my purchase, I have been a Mercedes buyer for over 20 years and Georgina was the best salesperson i have dealt with along with getting me a...
Mercedes-Benz of Boston Replied: Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Georgina on our team and I'm so happy to know you enjoyed working with her. I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. Best, Jeff Davis, General Manager
DealerRater Review
- February 23, 2018
I recently purchased a Mercedes from Georgina and i had a great experience she was really nice and easy to work with! I highly recommend her!
eliza.doherty Replied: Thank you for your 5-Star recommendation! On behalf of Georgina and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jeff Davis, General Manager
DealerRater Review
- February 23, 2018
A good place to do business. Fast and efficient. The sales was not pushy and the personnel know everything there is about the car. I want to go back to get further questions answered on the cars systems and I expect I will be equally impressed.
eliza.doherty Replied: Thank you! We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Jeff Davis, General Manager
Google+ Review
- February 22, 2018
Dealer service and facilty was very good. Max, my sales rep, made this deal happen. Business manager was excellent. All in all, very good. And the vehicle is a dream - I truly enjoyed the whole experience.
Response from the owner Replied: Thank you so much, Steve! I'm so pleased to read that Max provided you with such a positive experience. On behalf of the team here, we thank you for your business and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! Best, Jeff Davis, General Manager
Google+ Review
- February 22, 2018
I have been leasing cars from Rob Tinkham and Herb Chambers for 15 years or so and leased 4 wagons and have loved every minute. A wonderful salesman and a super organization.
Response from the owner Replied: Thank you, Kimberly! We love to hear from our guests that our team is ensuring that the process is enjoyable from start to finish. Rob is certainly a testament to that! Thank you for your continued business and we look forward to assisting you in the future. Best, Jeff Davis, General Manager
Google+ Review
- February 22, 2018
The best service and special thanks to Todd the Smart car specialist.Thanks ... good job!!!
Response from the owner Replied: On behalf of the team here, we thank you for your business and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! Best, Jeff Davis, General Manager
Yelp Review
- February 22, 2018
Kudos to Chip McCarty at Mercedes Benz of Boston! Chip is a truly exceptional sales consultant. That's really what you need when you want to buy a truly exceptional car!I met Chip back in.... 2000 when he sold my first Mercedes, an ML430. Very courteous, highly knowledgeable and paying undivided...
DealerRater Review
- February 22, 2018
Rob took. Care of everything and he is a great sales person and he get me update about the arriving of the car and have done a great job at the deliver
eliza.doherty Replied: Thank you for your great recommendation of Rob! We value your business and please don't hesitate to contact us should any future questions arise. Best, Jeff Davis, General Manager
DealerRater Review
- February 22, 2018
Rob Tinkham, did a terriffic job. He was very professional, knowledgable and a complete pleasure to work with. I actually changed my mind at the last minute at one point. I cancelled airline tickets to Boston as I had second thoughts about the the van. Rob was very nice about the situation and...
eliza.doherty Replied: Thank you, Frank! We love to hear from our guests that our team is ensuring that the process is enjoyable from start to finish. Rob and Todd are certainly a testament to that! Thank you for your business and please let us know if there is anything else we may assist with. Best, Jeff Davis, General Manager
DealerRater Review
- February 22, 2018
Dealership is top notch. Vehicle is spectacular. My sales guy, Max, made all the extra effort needed to make this happen - business manager was excellent. A smooth experience from start to finish.
Mercedes-Benz of Boston Replied: Thank you so much, Steve! I'm so pleased to read that Max provided you with such a positive experience. On behalf of the team here, we thank you for your business and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! Best, Jeff Davis, General Manager
Google+ Review
- February 21, 2018
I have recently purchased new C300 from Paolo. I definitely recommend Paolo since he has done such an awesome job in the entire process. He was very welcoming all the way from beginning and he did put great effort and got me the numbers that i felt comfortable with. once again Thanks Paolo.
Response from the owner Replied: Thank you, Mete, for sharing this great feedback! I'm so happy to know that Paolo was able to assist you. Thank you for sharing your recommendation and enjoy your new C300! Best, Jeff Davis, General Manager
DealerRater Review
- February 21, 2018
Had the best experience by far. Ive been to other dealerships and none of them was as professional, pleasant, and informative as this dealership. Mercedes Benz of Boston is the only Benz dealership Id do business with
eliza.doherty Replied: Thank you, Kayla, for sharing this great feedback! I'm so happy to know that David was able to assist you. Thank you for sharing your recommendation and we hope to see you again in the future! Best, Jeff Davis, General Manager
DealerRater Review
- February 21, 2018
Thank you again for such a great smooth stress free experience! I couldn't be more happy with my purchase! I appreciate everything you all have done to help make my purchase easier.
eliza.doherty Replied: Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with Paolo and Ashmael. Please don't hesitate to reach out if we may assist you in the future. Best, Jeff Davis, General Manager
Google+ Review
- February 20, 2018
I worked with Steve Leung and he has been fantastic to communicate with. He is patient and thorough and gave us time to make the right decisions. He worked with us through the entire process and answered all of our questions. The manager was accessible and easy to work with too. And last but...
Response from the owner Replied: Thank you, Ling, for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit with our team, specifically Steve. Thank you again and we hope to have the opportunity to assist you again in the future. Kind Regards, Jeff Davis, General Manager
Google+ Review
- February 20, 2018
I had the pleasure of working with David Nahn on my purchase here at Mercedes of Boston. It was an awesome experience and I even got a bit car "reveal" making me feel extra special! Highly recommend this dealership and David.
Response from the owner Replied: Many thanks, Andrew, for this terrific feedback! I'm delighted to learn that you enjoyed working with David. Please don't hesitate to reach out if we may assist you in the future. Best, Jeff Davis, General Manager
DealerRater Review
- February 20, 2018
From sales to service this dealership is top notch. I had a great experience with my previous car here in their service department and just leased a brand new C300 with them and had a great experience as well. Highly recommend the dealership and David.
Mercedes-Benz of Boston Replied: Thank you, Andrew! I'm thrilled to know that you had such a wonderful visit with our team, specifically David. Thank you again and we hope to have the opportunity to assist you again in the future. Kind Regards, Jeff Davis, General Manager
DealerRater Review
- February 20, 2018
My wife and I were in the market for a new Mercedes, and contacted several dealers to locate the color and features we wanted. Stephen helped us to decide which model was best for our budget and driving style, located the color and features we requested, and provided a hassle-free purchase...
Mercedes-Benz of Boston Replied: Thank you for your thoughtful post. I'm so happy to know that you and your wife enjoyed working with Stephen, and that he exceeded your expectations. We appreciate your business and we hope to have the opportunity to assist you with your automotive needs again in the future. Best, Jeff Davis, General Manager
DealerRater Review
- February 19, 2018
I just purchased a 2016 E350 from Mercedes Benz of Boston. The experience was pleasant and professional during the entire evaluation and purchase process. Stephen Leung was the MB representative that guided me throughout the entire process including delivery of the car to my home in Maine and...
Google+ Review
- February 18, 2018
My family and I have purchased several vehicles from this location over the years. The service here is unmatched. On sales and service, it feels like they're rolling out the red carpet every time! People are always so friendly and helpful. Car shopping isn't always the most pleasant experience, but...
Response from the owner Replied: Thank you, William, for taking the time to share your experience with us online and post this wonderful review. I'm so happy to know that our team have been able to provide you and your family with such positive experiences. If you have any questions or concerns, please don't hesitate to reach out. Thank you again! Jeff Davis, General Manager
Google+ Review
- February 18, 2018
David was great
Response from the owner Replied: Thank you, John! I'm happy to know that David was so helpful. Please let us know if we may ever be of assistance to you again in the future. Jeff Davis, General Manager
DealerRater Review
- February 18, 2018
I talked to David while my old car was being serviced. I was very happy with my 2012 Mercedes and didn't feel it was necessarily time to upgrade. By the time David explained the improvements available in the 2018 model, I was ready to buy. I found David to be honest and knowledgeable.
eliza.doherty Replied: Thank you, John, for taking the time to share your experience with us online and post this review. I'm happy to know that David, John and Todd were able to provide you with a positive and informative experience. If you have any questions or concerns, please don't hesitate to reach out. Thank you again! Jeff Davis, General Manager
Google+ Review
- February 17, 2018
Great experience at this dealership. I was in a Volkswagen with 9 payments left and David Nhan offered a great deal. Thank you to Todd as well. Truly a 5 star dealership
Response from the owner Replied: Thank you, Brian! I'm so happy to know that you enjoyed your experience here at our dealership and that David and Todd were able to provide you with such exceptional service. Thank you again! Best, Jeff Davis, General Manager
Google+ Review
- February 17, 2018
Go to David Nhan. Hes the best. It was the best experience Ive ever had a dealership. He made everything so comfortable.
Response from the owner Replied: Thank you, Alyssa, for the kind words! I'm so happy to know that David was able to provide you with the best experience you've ever had a dealership. That's the best kind of feedback we can get. Thank you again! Jeff Davis, General Manager
Google+ Review
- February 17, 2018
Response from the owner Replied: I'm sorry to see this rating. We value our guests feedback and unfortunately we have no record of anyone coming to our dealership under the name you've provided here. Is it possible you've reviewed the wrong location or perhaps would have used a different name? At your convenience would you mind emailing me with further details? I hope to hear from you. Best, Jeff Davis, General Manager JDavis@HerbChambers.com
Google+ Review
- February 17, 2018
Cars.com Review
- February 17, 2018
I worked with Joel Javier. I was in the market for a used car and found a late model low mileage E350 online at MB of Boston. I visited on a Sunday and Joel was great. He introduced me to the car, took a drive, and talked about timing and process. Extremely professional and friendly. The deal...
Business Owner Replied: Thank you for taking the time to share your experience with us online and post this wonderful review! I'm so happy that Joel and our team were able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Thank you again! Jeff Davis, General Manager
DealerRater Review
- February 16, 2018
From the first phone call until the end of the transaction was a wonderful experience. Paolo was absolutely a phenomenal salesperson. He paid attention to every detail that encompassed my translation. Ash who is his assistant accompanied me to the registry. He was professional and personable....
eliza.doherty Replied: Thank you! Your kind words are greatly appreciated. It is so rewarding to know that Paolo and our team were able to provide you with such a positive experience. Thank you for your business, and please let us know if we may assist you again in the future! Best, Jeff Davis, General Manager
DealerRater Review
- February 16, 2018
My wife and i needed two new vehicles , we had an awesome experience buying our first ML 350 at the MB Dealership in Boston. Jasper was excellent. When it was time to change our cars there was only one place and one person we could think of.Jasper Abreu gave us a sweet & great deal again and the...
Mercedes-Benz of Boston Replied: Thanks so much for leaving us a review! I'll be sure to tell Jasper what a great job he is doing! Many thanks and happy driving! Best, Jeff Davis, General Manager
Cars.com Review
- February 16, 2018
My wife and i needed two new vehicles , we had an awesome experience buying our first ML 350 at the MB Dealership in Boston. Jasper was excellent. When it was time to change our cars there was only one place and one person we could think of. Jasper Abreu gave us a sweet & great deal again and the...
Business Owner Replied: Thank you so much! I'm so happy to know that Jasper was able to assist you and your wife. If you have any questions or concerns, please don't hesitate to reach out to any of our team. We are always happy! Thank you again, Jeff Davis, General Manager