Google Review
- September 15, 2021
If you're reading this, you probably have a Benz, which means you're already making smart decisions about the vehicle you drive, so you probably don't need to read this review. You know that a dealership typically has vastly superior resources, trainings, tools, diagnostic equipment, etc., than all...
Yelp Review
- September 14, 2021
This review is solely on the maintenance department. I had two prepaid services and both times I came in it was excuses about the department being backed up. The first time even though not a good experience I thought it happens, but after the second time it's a pattern. The first time I noticed the...
Yelp Review
- September 10, 2021
I brought my car in for a service. It was very easy to find and has great food venues near by. Raymond was my service advisor and was super nice and knowledgeable. While I was waiting, I spoke to Raymond about driving across country and he mentioned A few extra services that would help prolong the...
Yelp Review
- September 09, 2021
Had my car serviced with Raymond. He was friendly, knowledgeable and took the time to walk me through the necessary services for my vehicle.
Yelp Review
- September 05, 2021
Took my car in for service and was really happy that Mercedes benz of Oakland finally have a cantonese advisor!! Raymond was friendly, professional and his service was amicable and courteous. It's nice to have someone that can speak in my mother tongue. Now I can have my mom service her car on her...
Google Review
- September 03, 2021
Response from the owner Replied: Dear Karen, Thank you for your business and sharing your experience. We are happy to hear that you had a positive experience with our Service department and look forward to serving your automotive needs in the future.
Google Review
- August 31, 2021
Please dont ever go here Im warning you, bought a e320 from here, their service is trash, the guy Peter didnt stand on his word on 2 year warranty for my battery, the battery goes out and they claim its because I didnt drive the car enough but the last months I wasnt able to bring it in because it...
Yelp Review
- August 28, 2021
We have been Mercedes customers in Oakland for several years, purchasing cars and then using their service. We recently purchased another new vehicle and couldn't have been more satisfied from the time of entering the dealership, through the purchase and to the concierge service of telling us all...
Google Review
- August 25, 2021
Google Review
- August 23, 2021
Absolutely wonderful I just bought a brand new GLE450 2021 AMG package Black out I drove all the Way from North Hollywood CA Because Beverly Hills Mercedes is a piece of work More like A piece boo boo Let's make a long story short they got me finance with the same bank Beverly Hills Went with...
Response from the owner Replied: Hi David, Thank you for your business and making the trip! We are delighted to hear that you had an outstanding experience with us. We are looking forward to serving your Mercedes-Benz needs in the future.
Yelp Review
- August 12, 2021
Horrible service! I have had great experiences at other Mercedes dealers. Don't ever bring your car for B service unless you want to be overcharged and not sure of what services were done.
Google Review
- August 11, 2021
Horrible service! I drop my car off at 8:30 am to have B service done while at work. No call with any updates, I call at 3:00 pm they tell me the service advisor is going to call back. Nothing! I am so angry, I can not finish this. I will never take my car to this dealership. I am not even sure if...
Yelp Review
- August 04, 2021
Thank you, Darin Sparrow!Definitely world class efficiency and sensitivity from Mina Nezhadazar! Peter Van Laar was the glue that held the deal together!And, I thank you for going to bat for us financially and getting the deal done!We believe we made a great choice!!Finally, Ted Courtright put the...
Yelp Review
- August 04, 2021
Oakland Mercedes Benz is truly world class! They provide a "concierge" appointment, several weeks after one purchases a car there, for a full explanation of all the tech features in the car. My appointment was almost 2 hours. Ted, the "product concierge" was outstanding. He easily explained every...
Google Review
- July 31, 2021
Yelp Review
- July 30, 2021
The service Mgr Vince was amicable and courteous. He understood the concern that I had in regards to the repair of my trunk and the warranty.
Yelp Review
- July 15, 2021
I brought my car in for a 120,000 mile service and minor repairs. The amazing service reps (both James), service manager and technicians took great care of my car and also accommodated me with a rental while they completed the repairs. I was also given a courtesy check the following week to reset...
Google Review
- July 11, 2021
Parts counter person is very professional and knowledgeable. Really made my visit pleasure........
Response from the owner Replied: Dear Christopher, Thank you for your business and taking the time to leave us your review. We look forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- July 09, 2021
Great customer service
Response from the owner Replied: Dear Linda, Thank you for your rating. We are happy to see that you had a pleasant experience with us. We are looking forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- June 27, 2021
Google Review
- June 26, 2021
Randy my service writer was very personable very professional and my vehicle was done on a timely manner.
Response from the owner Replied: Hi John,Thank you for business and taking your time to leave us a review. Please let us know how we can make your next experience 5-stars!
Yelp Review
- June 24, 2021
My pre paid annual service was pushed back a week because customer service said they had no loaner cars while my car was being serviced.Today I arrive and guess what? NO LONER CAR so they send me to enterprise to get in a line behind regular enterprise customers who don't have appointments....
Google Review
- June 18, 2021
Only time I went there the clerk dint even know what I was talking about ( needed sensor for thermostat he quoted 1,000.00 dls) what?????
Yelp Review
- June 17, 2021
Made an appointment over the phone from a email I received and that appointment was for today. Call the dealer and they told me that the appointment was booked for this past Tuesday.No email confirmation nor text confirmation of my appointment. When I spoke to the person on the phone she said they...
Google Review
- June 14, 2021
Huge shoutout to Almina in the Service Department! She has consistently gone above and beyond when helping me. She is friendly, professional, and very knowledgeable about Mercedes vehicles. I know I can count on her for 5-star service anytime my vehicle needs attention.
Response from the owner Replied: Hi Brendon,Thank you for taking your time to leave us a review. We are delighted to hear that Almina and the rest of the Mercedes-Benz of Oakland staff provided you with an outstanding experience. We are looking forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- June 11, 2021
It is what it is! They treat you with respect and take good care of you. You will pay but it is Mercedes Benz.
Response from the owner Replied: Hi JD,Thank you for taking your time to leave us a review. We are happy to hear that you had a positive experience with us. Please let us know what we can do to make it a 5-star experience on your next visit.
Yelp Review
- June 06, 2021
Had a great experience buying my new car here! Both Kurt and Ted did an awesome and professional job. So glad we ended up buying the car from this dealership.
Google Review
- May 29, 2021
Looking for something new or pre-owned and I think I found it GLS! Beautiful! Staff very very helpful and patient with me and no pressure.
Response from the owner Replied: Hi Rasheed,Thank you for taking your time to leave us a review. We are happy to hear that you had a pleasant experience with our Pre-Owned department. We are looking forward to serving all of your automotive needs in the future.
Google Review
- May 28, 2021
This place is full of sales people that have no idea about their product and service is down the toilet.They had the audacity to tell me to come from North Bay about a car that they didnt have. Then they tried to sell me what I didnt want, but their sales manager come to sell me a car from a...
Yelp Review
- May 24, 2021
It was time to perform the service on my GLA and decided to explore an upgrade.So I gave Oakland Mercedes a shot. No let down, as my sales consultant Russell Takeshita offered excellent/honest service. No bs sales techniques and everything I expect from the Mercedes brand. Also, a shot out to Peter...
Google Review
- May 19, 2021
I came to drop off vehicle for member. The service team kept trying to deny my drop off of their Mercedes benz. They had me drive around corner to other garage. I dropped the car off my tow truck. Then the GM calls the service member and tell him to make me take car because they don't want to take...
Google Review
- May 11, 2021
Great service department
Google Review
- May 07, 2021
Excellent!
Yelp Review
- May 05, 2021
Be aware of what's on the contract and know all your rights dealing with this dealership. They tried to sandbag me into purchasing a car that I've never had procession of back in 2015; worse of all, they forged my signature on the delivery certificate that I've never seen or had knowledge of, it's...
Google Review
- May 02, 2021
Yelp Review
- April 29, 2021
The service dept. comes through in a clutch! Nancy Douong, manages to always get me back on the road in style in a timely fashion. A true example of great service! From Vincent as the dept. head and Randy (My service provider) up to getting my loaner car from Nancy. Great team!
Yelp Review
- April 28, 2021
Very satisfied with my customer service experience. Dewayne and James give me 100 % attention to my needs. Nancy very professional.I'd recommend this dealership to all my friends and family
Google Review
- April 26, 2021
Service was otherwise decent but the covid precautions were abominable. One staff member consistently took off his mask indoors in public areas while having it on outdoors. Several others, including the one who valeted my car, had their masks distinctly not covering their noses. Why is this so hard?
Google Review
- April 26, 2021
In Dealing with the internet salles person, Mostafa I found him to be less than organized, forgetting to attach spec sheets. He also quoted me a price on lease inquiry without providing any details. When I informed him of the large gap in pricing from the national to dealer, he told me :"HI, the...
Google Review
- April 26, 2021
In Dealing with the internet salles person, Mostafa I found him to be less than organized, forgetting to attach spec sheets. He also quoted me a price on lease inquiry without providing any details. When I informed him of the large gap in pricing from the national to dealer, he told me :"HI, the...
Google Review
- April 24, 2021
Service was otherwise decent but the covid precautions were abominable. One staff member consistently took off his mask indoors in public areas while having it on outdoors. Several others, including the one who valeted my car, had their masks distinctly not covering their noses. Why is this so hard?
Yelp Review
- April 23, 2021
This review is for the service department - Raymond L. Raymond is a superb service advisor, very professional at what he does and knows many knowledgeable answers to car services. He is very honest on what your car needs when it is due for service! Raymond does all that he can for his customers and...
Google Review
- April 19, 2021
Thank you for reaching out to me!!...first of all I wanted to say that Samir did an amazing job!!!...with the deal structure!!...and on top of that Romey did an amazing job as well!!!...I been buying cars all my life!!...and your TEAM is very rare!!..as far as dealing with customers!...in the past...
Google Review
- April 19, 2021
I have bought several Mercedes from this dealer over the years. Today I attempted to order a G63 from this dealer. I met with Sam - the salesman - and ticked through all of the options that I wanted. He told me there was a six month wait, and that I would need to put down a $10,000 deposit. ...
Google Review
- April 18, 2021
I have bought several Mercedes from this dealer over the years. Today I attempted to order a G63 from this dealer. I met with Sam - the salesman - and ticked through all of the options that I wanted. He told me there was a six month wait, and that I would need to put down a $10,000 deposit. ...
Google Review
- April 14, 2021
Thank you for reaching out to me!!...first of all I wanted to say that Samir did an amazing job!!!...with the deal structure!!...and on top of that Romey did an amazing job as well!!!...I been buying cars all my life!!...and your TEAM is very rare!!..as far as dealing with customers!...in the past...
Google Review
- April 12, 2021
One of the worst Benz dealerships in America, possibly the world, had our car there the whole day to only tell us that they dont have the parts we needNo respect for other people time
Google Review
- April 08, 2021
One of the worst Benz dealerships in America, possibly the world, had our car there the whole day to only tell us that they dont have the parts we needNo respect for other people time
Google Review
- April 03, 2021
Nice only they have to remove the playwood from the window
Google Review
- April 02, 2021
Nice only they have to remove the playwood from the window
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- March 29, 2021
Google Review
- March 24, 2021
Yelp Review
- March 19, 2021
Seems like a pretty unprofessional operation to be calling themselves Mercedes. I was driving past one of their service vans in Walnut Creek and the guy was driving like an idiot. As I passed him he started yelling out the window like a complete jackass. I called over there to let them know and was...
Google Review
- March 18, 2021
Google Review
- March 10, 2021
Google Review
- March 03, 2021
I can't thank them enough for everything they did for me and my daughter that day! I drove off with my new Benz and I also made new friends. Thank you for the outstanding experience!
Google Review
- March 03, 2021
Staff was accommodative and kind! They appeared to be persuading professionals, but I suppose thats how they are supposed to be ;) I would say be prepared to try hard to get any deal or discount that you consider to be good.
Google Review
- March 03, 2021
Staff was accommodative and kind! They appeared to be persuading professionals, but I suppose thats how they are supposed to be ;) I would say be prepared to try hard to get any deal or discount that you consider to be good.
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Response from the owner Replied: Dear Kellyloma, Thank you for your business and taking your time to share your experience with us. We are delighted to hear that we have been able to provide you with an amazing service and we are looking forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- March 02, 2021
Yelp Review
- March 01, 2021
Sam was such a pleasure to work with and made the car buying experience so seamless. Every other dealership was so stressful or aggressive but this was such a pleasant experience. I'm so pleased with the car, thank you Sam!
Yelp Review
- February 21, 2021
I made an appointment with Romey to come in on a busy Saturday, he kept his promise with the appointment, ver punctual, as soon as I came in I was assisted by him Immediately, he gave me the best service understood my difficult situation and still managed to give me a great deal! He was genuine,...
Yelp Review
- February 21, 2021
We had the greatest experience at the Oakland Mercedes Benz dealer. Sam was wonderful and made our experience quick, easy and painless. We appreciate the staff and service we received there.
Google Review
- February 20, 2021
Yelp Review
- February 20, 2021
I love my Benz!!! My favorite luxury purchase but have too add that coming to Mercedes Oakland is not my favorite part when it comes to service! Not the best service! They act like you owe them something and you can wait for a couple of minutes with NOBODY acknowledging you. So please do yourself a...
Yelp Review
- February 20, 2021
I would like to thank Mina and Ted for helping me pair my phone to my car and showing me how everything works inside. They spent time answering questions and were just overall helpful and very friendly. Thanks guys!
Google Review
- February 19, 2021
Yelp Review
- February 14, 2021
I have recently leased my third car from Mercedes Benz Oakland. Like previous times, the service and attitude were perfect. I was helped by Michael Baxi who was patient, took the time to listen and understand my needs, and then went ahead to go above and beyond to work with me on the right terms....
Yelp Review
- February 10, 2021
Had a hiccup, but Vince the service manager went above & beyond to correct it for me. Good business great customer service.
Yelp Review
- February 10, 2021
Had a great experience! I had a wonderful car sales man by the name of Kurt. He was really in tune with my car requirements and making sure I had a smooth and pleasant experience!
Yelp Review
- February 09, 2021
If I could give 10 stars, I would. My last 4 Mercedes purchases were through Autobahn because I live next door to them. After test driving several cars and doing my research I had a good general sense of what I was willing to pay for my new car. My lease was ending and I needed to return my C300....
Google Review
- February 08, 2021
I can't thank them enough for everything they did for me and my daughter that day! I drove off with my new Benz and I also made new friends. Thank you for the outstanding experience!
Google Review
- February 05, 2021
Google Review
- February 03, 2021
Loved this place. They were all very courteous and professional.
Google Review
- February 03, 2021
Darren helped us out in a tough spot. Good people!
Google Review
- February 03, 2021
There was a slight wait but they fixed my car and i got out of there.
Google Review
- February 01, 2021
Darren helped us out in a tough spot. Good people!
Yelp Review
- January 31, 2021
Took my car in after it died on the freeway and was charged $200 for a diagnostic. Was then told "an additional 3 hours of diag atleast would be needed to figure out what the issue was" I declined and took it to an Indy shop and turns out the digital dash was misreading the gas and it had no gas....
Google Review
- January 23, 2021
There was a slight wait but they fixed my car and i got out of there.
Yelp Review
- January 23, 2021
I leased 2021 E350. Worked with Krystal. Towards the end also worked with Romey. Transaction was absolute pleasure! Price/ Payment exact to the point. VERY PROFESSIONAL! VERY Highly Recommended. Total transaction took only few hours and car was delivered to me next day!! SUPER THANK YOU!!
Google Review
- January 19, 2021
Loved this place. They were all very courteous and professional.
Yelp Review
- January 18, 2021
Test drove a car here today, and there's a total and utter disregard for COVID safety protocols. Staff have their masks hanging below their noses, don't respect social distancing, wear no gloves, and they keep trying to go in the car. Other dealers (BMW, Volvo) did not make us go inside the...
Google Review
- January 03, 2021
Had a great experience. Friendly service and reasonable. Was shopping for a used car. The used cars here seemed cleaner and of better quality than other dealerships I checked out. Trade in value was fair.
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Google Review
- January 02, 2021
Yelp Review
- December 26, 2020
I highly recommend Michael. He was amazing to work with, straight forward, no BS. The negotiation process was a breeze, wish everyone is like Michael.
Krystal B. Replied: Thank you so much for taking the time to share your experience. Have a lovely new year and enjoy your new ride!
Google Review
- December 18, 2020
Yelp Review
- December 15, 2020
This post is about a customer experience I had w someone in the parts department NOT sales. It was an amazing experience!! I worked with Robert he was so helpful and respectful. The next time I need a part for my Mercedes I will definitely be going to MB of Oakland
Google Review
- December 09, 2020
Yelp Review
- December 08, 2020
This dealership pressures customer to purchase fake deals. We agreed on a price of a car that they do not have. They had me waited for 30 min for that car and last minuet they said they cannot do the deal. Word of advice, never take dealers seriously unless you are comfortable with it because they...
Google Review
- December 06, 2020
Had a great experience. Friendly service and reasonable. Was shopping for a used car. The used cars here seemed cleaner and of better quality than other dealerships I checked out. Trade in value was fair.
Google Review
- December 03, 2020
Bad services
Google Review
- December 03, 2020
Excellent service!
Google Review
- December 03, 2020
Indifferent service, long wait.
Google Review
- December 03, 2020
Great service. Done in timely matter. Clean facility . Mask is required.
Google Review
- December 03, 2020
Google Review
- December 02, 2020
Great service. Done in timely matter. Clean facility . Mask is required.
Yelp Review
- November 28, 2020
I have bought 7 cars from 7 different dealerships. I am very familiar with dealership sales Consultants. Rome was the Sales consultant who assisted me from beginning to end. He reassured me I will be happy & that's exactly what happened! The whole transaction was detailed, fast, smooth & absolutely...
Google Review
- November 24, 2020
Bad services
Google Review
- November 17, 2020
Darren, Mina and their team went above and beyond to get me a vehicle that was better than I asked for and for less money than I expected to pay.
Google Review
- November 12, 2020
Excellent service!
Yelp Review
- November 11, 2020
Recently I had a beyond excellent visit to Mercedes Benz of Oakland. I purchased my dream car thanks to Rome. Rome had great costumer service and provided me with many options. I've purchased two vehicles from Mercedes before and this time it was a breeze and I actually ended up with the car I came...
Google Review
- November 07, 2020
Indifferent service, long wait.
Google Review
- November 03, 2020
Very nice employees
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Yelp Review
- November 01, 2020
Best Mercedes Dealership would recommend to anyone looking for a car. Rome was very helpful and found the exact car I was looking for. I love my new car.
Google Review
- October 17, 2020
Google Review
- October 13, 2020
Very nice employees
Google Review
- October 05, 2020
Google Review
- October 03, 2020
They can get very pushy when trying to sell a car.
Google Review
- October 03, 2020
I worked with Sales Consultant, Rome, and he delivered phenomenal service!My fianc and I contacted him as soon as we left the hospital following the delivery of our baby. We were frustrated to find that my BMW 330i became very cramped when we added the car seat in there, and we wanted something...
Google Review
- October 03, 2020
I received a notice that the sunroof on my 2019 E350 may have to be replaced due to a factory defect. I brought the car in early and it took the better part of the day before they finished it. That didn't really bother me but when I got the work order when I picked up the car it said that the...
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- September 30, 2020
I received a notice that the sunroof on my 2019 E350 may have to be replaced due to a factory defect. I brought the car in early and it took the better part of the day before they finished it. That didn't really bother me but when I got the work order when I picked up the car it said that the...
Yelp Review
- September 30, 2020
I received a notice that the sunroof on my 2019 E350 may have to be replaced due to a factory defect. I brought the car in early and it took the better part of the day before they finished it. That didn't really bother me but when I got the work order when I picked up the car it said that the...
Google Review
- September 25, 2020
Yelp Review
- September 25, 2020
The Mercedes Benz team in Oakland was great! The experience from start to finish was impeccable. From The moment we walked in until the moment I left with a beautiful driving experience. Even after the follow up and car tutorial the service didn't stop. I am so happy with my decision and i encourage...
Google Review
- September 23, 2020
I worked with Sales Consultant, Rome, and he delivered phenomenal service!My fianc and I contacted him as soon as we left the hospital following the delivery of our baby. We were frustrated to find that my BMW 330i became very cramped when we added the car seat in there, and we wanted something...
Yelp Review
- September 23, 2020
I worked with Sales Consultant, Rome, and he delivered phenomenal service!My fianc and I contacted him as soon as we left the hospital following the delivery of our baby. We were frustrated to find that my BMW 330i became very cramped when we added the car seat in there, and we wanted something...
Yelp Review
- September 23, 2020
Trying to schedule a lease return. Lease expires in about 10 days.Please pick up your phone or return voicemails!Previously, I brought my car in for service and they managed to massively underinflate both front tires. This caused me to have a warning light come on while crossing the San Mateo...
Krystal B. Replied: Hi Charles. I wrote you earlier with my direct line and I haven't heard back. Don't have any missed calls from you (I called both back) and no voice mail messages either. Please let me know how I can reach you or call me directly at the number I messaged you with. Thank you.
Yelp Review
- September 23, 2020
I worked with Sales Consultant, Rome, and he delivered phenomenal service!My fianc and I contacted him as soon as we left the hospital following the delivery of our baby. We were frustrated to find that my BMW 330i became very cramped when we added the car seat in there, and we wanted something...
Yelp Review
- September 23, 2020
I worked with Sales Consultant, Rome, and he delivered phenomenal service!My fianc and I contacted him as soon as we left the hospital following the delivery of our baby. We were frustrated to find that my BMW 330i became very cramped when we added the car seat in there, and we wanted something...