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We recently got our beautiful Mercedes Benz from the Oakland dealership. It was a fantastic experience! The car was delivered by Romey and his beautiful efforts really touched my heart!! The whole process was such a wonderful experience. Romey took the time to show me all the details, inside and...

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Helpful sales team and maintenance crew are great.

Response from the owner Replied: We're delighted to hear your positive feedback about our sales team and maintenance crew, Jamma! Thank you for taking the time to share your experience. We're committed to providing great service and are thrilled to have met your expectations.

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Unprofessional! I purchased a car from there and my calls do not get returned. I purchased some warranty's and have been begging to cancel them and it's taken a year and I still have had no results. I'm disgusted and going to a different Mercedes!

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Great employee in the garage fixing the Bluetooth speakers. Looking at cars. No one bothered to help. I'll stick with the attendees.

Response from the owner Replied: Thank you for sharing your feedback, Theresa. We're glad to hear that you had a positive experience with our employee in the garage when fixing the Bluetooth speakers. However, we apologize for the lack of assistance when you were looking at cars. We value your feedback and will use it to improve our service. If you have any further comments or questions, please feel free to reach out. We appreciate your support and hope to provide you with an even better experience in the future.

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Parking lot, you need it in Oakland.

Response from the owner Replied: Thank you for your feedback, Eliseo. Adequate parking is indeed important, and we're glad to hear that it's available at Mercedes-Benz of Oakland. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!

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Super nice people. Recently took my E550 in for an oil change . The staff was extremely friendly, the service was timely, and the atmosphere was phenomenal. Thanks a ton, guys!

Response from the owner Replied: We appreciate your feedback and are committed to continuously improving our services. Thank you for your support

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Thank you Mercedes-Benz of Oakland for having such an amazing member on your team, assist me in finding a great car for 3 years now ! Additionally, I would love to give special thank you to Rome for always taking the time to follow up, staying professional, diligent, responsible, and reliable with...

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Don't buy a car here unless they have the exact model you want and a really good price compare with others. I drove an hour to get there, and the salesman named Jason was not friendly. The sales manager, Mr. Wong, was also very unfriendly. They won't discuss the price openly with you and expect you...

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I never expected to buy from oakland mb. First, there are 2 dealerships closer to where i live and 2nd, the initial quotes i got from those dealerships are already great. However, i knew there was still something missing with the deal that they gave me so i gave oakland a try by visiting their...

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So my '09 CLK started to bore me even though I keep my cars forever... a '19 C300 coupe was just the thing I needed.Got a great deal - the interest rate was so good it was cheaper than paying cash given inflation, etc.

Response from the owner Replied: Dear Gidget, Thank you for the 5-star review! We're thrilled to hear that you found the perfect '19 C300 coupe to invigorate your driving experience. We always aim to offer the best deals and financing options. We appreciate your business and trust in Mercedes-Benz of Oakland. Enjoy your new ride!

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Exactly the same serviced that I received in 1999.

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Thanks to ROME, I’m always satisfied and in my dream car! Rome continues to provide me with excellent customer service, I’ll definitely come back and continue to recommend friends and family here! The service he provides at Mercedes Benz of Oakland is above and beyond

Response from the owner Replied: Dear Christina, Thank you for your business. We are delighted to hear that Rome and the rest of the team provided you with a positive experience. We look forward to serving your Mercedes-Benz needs in the future.

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Response from the owner Replied: Allyson Warren, thank you for taking the time to rate us at Mercedes-Benz of Oakland. We value your feedback, and if you ever have any comments or suggestions to share, please feel free to let us know. Your satisfaction is important to us, and we look forward to serving you in the future.

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Response from the owner Replied: Dear James, Thank you for giving us a 4-star rating at Mercedes-Benz of Oakland. While you didn't leave a written review, we appreciate your feedback. It helps us understand what we're doing well and where we might have room for improvement.We strive to offer the best possible experience to all our customers and your rating helps us gauge how we're doing. We hope to see you again soon and perhaps even earn that 5th star in the future.

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Dearan and Romey ensured I had a smooth experience from start to finish. Dearan was super informative and patient as we went through the application process. Romy made sure I was happy with my new car by finding the exact color I wanted despite the vehicle not being easy to find. Romey took the time...

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The service department has deteriorated drastically! I walked in and couple of reps were vacant, I tried approaching one, he immediately picked up the phone, the other looked at me like I'm confused and asked do you have a question, I said no I need helpShe started researching my back ordered item,...

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Response from the owner Replied: Dear Cat Blue, Thank you for leaving a rating. If you ever wish to provide more details about your experience or have any questions, feel free to reach out. Your feedback is important to us and helps us improve.

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The best car buying experience hands down (and I'm biggg on customer service)! Shout out to the dream team Romey and Dearan! From the start of the transaction with the car selection + test drive, to the end. Romey is professional, cool, calm and collected at all times. He makes you feel like family,...

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Amazing first class service

Response from the owner Replied: Dear Alicia, Your feedback brightened our day! We're thrilled to have provided you with an amazing first-class service. If there's anything more you'd like to share or if you have questions, don't hesitate to reach out. Your support is valued.

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I have had an ongoing issue regarding the driver side of the window has not rolled up well. The service advisor, David has offered us very helpful and accurate services to solve the issue.In comparison to Walnut Creek Mercedes Benz, we are very satisfied with Oakland MB; accurate, prompt, dedicated,...

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I walked through the service advisors area mid morning on a Monday. All service advisor stations were occupied. As I walked back and forth NOT ONE even looked up from what they were doing. I was wearing a suit and there were no other customers present. On the way out, I stopped and spoke to the...

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Response from the owner Replied: Dear Fatima Menjivar, Thank you for providing a 5-star rating for your experience at Mercedes-Benz of Oakland. Your feedback is important to us. If you have any insights or inquiries you'd like to share, please feel free to get in touch. We're here to ensure your satisfaction.

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They called me in for a maintenance that they would do for me for free and a drive from Richmond from Richmond to Oakland to get a maintenance job on my Mercedes-Benz and they told me that they couldn't do it drive me through all that traffic and I asked the lady was it free or did I have to pay a...

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Response from the owner Replied: Dear Emmanuel Azeke, Thank you for rating your experience at Mercedes-Benz of Oakland with five stars. Your feedback is important to us. If you have any insights or inquiries you'd like to share, please feel free to reach out. We're here to ensure your satisfaction.

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Kurt is a slimy salesman!!!! RUN. You ask for a specific GLE 350 and they deliver a different car. Kurt says "sorry I will get you some rubber mats" like that even matters. They replace a window and damage my car in the process, but of course they never return my calls to get the scratch fixed....

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IF YOU NEED HELP THEY’RE THE MOST HELPFUL:I had a to pleasure to meet John at parts department. I went in today to ask for diagrams of intake manifold on my brother’s car and even though it was after hours and John was about to leave he spend time with patience and printed out something that doesn’t...

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IF YOU NEED HELP THEY'RE THE MOST HELPFUL:I had a to pleasure to meet John at parts department. I went in today to ask for diagrams of intake manifold on my brother's car and even though it was after hours and John was about to leave he spend time with patience and printed out something that doesn't...

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Dylan Olberg was a pleasure to work with. Helped me pick out something just right. He and the team absolutely worked with me and were super patient. Felt very comfy at this location.

Response from the owner Replied: Dear Sebastian Mirano, Thank you for the 5-star rating! We're delighted to hear that Dylan Olberg was a pleasure to work with and helped you find the perfect vehicle. We're glad you felt comfortable at Mercedes-Benz of Oakland.

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Customer experience has changed drastically over the years. The huge system of people now does nothing but waste my time. Extremely disappointed.

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Response from the owner Replied: Dear Ahmed Qaid, Thank you for your rating!

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Been a customer for 10 years leased multiples vehicles. I don't think I will be doing business at this dealership again.Been calling Service no call back. No call back. Warranty is ending. All they want is money money! I give up. Sales team only care about making money. When it's time  to renew or...

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Been a customer for 10 years leased multiples vehicles. I don't think I will be doing business at this dealership again.Been calling Service no call back. No call back. Warranty is ending. All they want is money money! I give up. Sales team only care about making money. When it's time to renew or...

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Response from the owner Replied: Zarinah, Thank you for your rating. We appreciate your feedback and hope to serve you again in the future.

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My experience with the dealership has been great. I got my GLA this past January. Rom was very courteous, professional, friendly, and knowledgeable about the product. He was great from beginning to the end process. His customer service was very impressive. We got a second Benz couple weeks ago from...

Response from the owner Replied: Dear Jules Sebastian, Thank you for your outstanding review of Mercedes-Benz of Oakland! We're thrilled to hear about your great experience with us. Rom's courteous, professional, friendly, and knowledgeable assistance made your car-buying process impressive from beginning to end. We're glad that our finance and maintenance service teams also provided excellent service. Your recommendation means a lot to us, and we appreciate your kind words about our dealership exceeding your expectations in finding both your first and second Benz. We're committed to helping you achieve your dream vehicle, and we'll continue to deliver exceptional service. Thank you for choosing us!

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The service department was horrible today. Had an appointment but had to wait for 45 minutes only to been given a loaner because I had to get back to work.  "They let someone go ahead of me so I complained". Then Eric call me very rude saying what is that you want done with your Car I-said I needed...

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The service department was horrible today. Had an appointment but had to wait for 45 minutes only to been given a loaner because I had to get back to work. "They let someone go ahead of me so I complained". Then Eric call me very rude saying what is that you want done with your Car I-said I needed...

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I went with my grandpa about 6 months ago to buy a S560 Mercedes and we didn’t have time for the guy to help us go over all of the specs inside of the car so we told them we would come back. My 80 year old grandpa decided to go back by himself and they told him it will be $275 for them to show him...

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Mercedes Benz of Oakland always have a good service.The workers are helpful and respectful.Love you Mercedes and I love this place.

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Don't buy a car from them they lie and say they will help you I bought a new car from them and the heads blew out 2 weeks later customer service dont help dont want to give you a car and dont care if you have a car and take the car you had and dont want to give it back this is a nightmare!!

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Had a recent visit to this dealership, Ulices & Eddie from the service team assisted, they’re both professional and it was a quick in and out. The new indoor garage is also great!

Response from the owner Replied: Dear Nazanin Sariaslani, Thank you for your review of Mercedes-Benz of Oakland. We're thrilled to hear that Ulices and Eddie provided you with professional service and a quick visit. We're also glad you liked our new indoor garage. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your feedback!

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Excellent service and staff

Response from the owner Replied: Thank you, Peter W Miller, for your five-star rating! We're thrilled to hear that you had an excellent experience with our service and staff at Mercedes-Benz of Oakland.

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This was my 4th experience with MB of Oakland.  I actually came back to them after potentially purchasing a vehicle from another dealer.  The secondary MB dealer I worked with just was not aggressive in meeting my objectives with price, etc. as MB of Oakland was. This most recent purchase experience...

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This was my 4th experience with MB of Oakland. I actually came back to them after potentially purchasing a vehicle from another dealer. The secondary MB dealer I worked with just was not aggressive in meeting my objectives with price, etc. as MB of Oakland was. This most recent purchase experience...

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Response from the owner Replied: Dear Carmen, Thank you for business and leaving us a rating!

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Excellent place to buy a car Mercedes Benz Oakland the staff is knowledgeable about there vehicles and excellent representatives

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This place is a rip off. Don’t get your maintenance done with them. They charge double what other dealerships do. They need to be ashamed of over charging people!

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Response from the owner Replied: Dear Shona, Thank you for business and leaving us a rating!

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Best place to buy a car,great customer service

Response from the owner Replied: Thank you for the 5-star review, Darrell! We appreciate your kind words about our customer service. It means a lot to us!

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This review is for RAYMOND L.  Great service and communication.  He's the reason I want to go back and get my car serviced here.  Thank you for all your help today.  Much appreciated!!!  I'll be back soon.

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This review is for RAYMOND L. Great service and communication. He's the reason I want to go back and get my car serviced here. Thank you for all your help today. Much appreciated!!! I'll be back soon.

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Mercedes in Oakland called me to set up an appt for a recall which I found to be grateful for since I forgot.  I drove my car there and see that they moved. Better location. Now for the customer service let me tell you I felt like I was some Hollywood star from Beverly hills. Right when you drive in...

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Mercedes Benz of Oakland is a top-notch operation. I worked with Jamiel to find the right car - he was attentive without being pushy and remembered all the small details. He found me EXACTLY what I wanted w/o having to compromise on any of the specs. I also worked with Ted to learn how to use all...

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Do Not Go ThereMy 09 C300 got a B Service for $829Needed SRS unit Recall for 'free' Then i was messaged 'cannot complete the recall because 'your car has faulty crash sensors' Benz wanted $1401.00 to repair sensors. Also front parking light bulb was out. Benz wanted $1701 to replace a bulb. I...

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Do Not Go ThereMy 09 C300 got a B Service for $829Needed SRS unit Recall for 'free' Then i was messaged 'cannot complete the recall because 'your car has faulty crash sensors' Benz wanted $1401.00 to repair sensors. Also front parking light bulb was out. Benz wanted $1701 to replace a bulb. I...

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Mercedes in Oakland called me to set up an appt for a recall which I found to be grateful for since I forgot. I drove my car there and see that they moved. Better location. Now for the customer service let me tell you I felt like I was some Hollywood star from Beverly hills. Right when you drive in...

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Jay is a real punk

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DO NOT BUY FROM THIS DEALERSHIP!!!!! Go else where... they have no loyalty at all. We went into the dealership to sign for the car and they said they were just going to show it to someone and sold it out from us. Kurt is a slimy salesman!!!! RUN.

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Great customer service. Special shout-out to Jessica and Roni, they were both extremely helpful, friendly and professional definitely made my experience pleasant and smooth.

Response from the owner Replied: Dear Liz, Thank you for your kind words and 5-star rating! We appreciate your positive feedback about our customer service, particularly highlighting Jessica and Roni. We're thrilled to know they made your experience pleasant and smooth. We'll make sure to share your appreciation with them. If you have any future needs, feel free to reach out. We look forward to serving you again.

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I highly recommend this location. I worked with Rome twice, and every time my experience has been great. I'm in and out in no time. The process is very fast and easy. He makes getting a new car a piece of cake. If anyone is looking for a Mercedes definitely  ask for him!!

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I highly recommend this location. I worked with Rome twice, and every time my experience has been great. I'm in and out in no time. The process is very fast and easy. He makes getting a new car a piece of cake. If anyone is looking for a Mercedes definitely ask for him!!

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Just got to Walnut Creek instead. This dealership is unorganized, slow and pretty useless.When we came to initially buy a vehicle, they lied about inventory, claiming we needed to ship in a car and pay extra fees for what we want. A simple internet search found us that car in Walnut Creek.Now, when...

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Bought a car from this dealership and had had so many problems with it and will never go back. They sold me a car with a tear in the seat a well as a broken window button. I’ve only had this car for a couple of months and have had to take it back to get it checked, Mercedes in Belmont is so much...

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My Car was shifting rough, i was concerned, so i took it back to Mercedes Benz of Oakland on Broadway.  David and Raymond took my car and immediately began to send it to expert technicians to see the problem with my transmission.  After a day or so David and Raymond excellent representatives, found...

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Another day at dealerships and was fortunately lucky to have been greeted by Kurt(Curt) . Either way he was easy to talk to and not pushy at all. Very informative and have tons of details about what This dealership had to offer and the options that were available. Definitely would have purchased a...

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My Car was shifting rough, i was concerned, so i took it back to Mercedes Benz of Oakland on Broadway. David and Raymond took my car and immediately began to send it to expert technicians to see the problem with my transmission. After a day or so David and Raymond excellent representatives, found...

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Ok so let me start off by reviewing the dealership itself, then I'll get to the car. So I came here and did business with Jamiel Medina. He was very honest, not pushy and he did fantastic business with me. He's a fantastic sales associate. I was very excited to get my Mercedes' and I wasn't sure...

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They will sell you all the warranties and then good luck trying to get your claims approved! I am trying for the last 6 months to reach out/ email Giovanni with no response or call back. Just exhausting! Seems like a fraud scheme going on with all the sales pertaining to warranties.

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My car has been serviced at several Mercedes dealerships over the years, and sadly, the customer service at Oakland Mercedes was disappointing at best. Before I brought my car in, I phoned my service person, D, multiple times to request a document for my insurance company. His mailbox was full...

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Disappointed by Hidden FeesI have mixed feelings about my recent experience at the Mercedes service center. On one hand, they did an excellent job servicing my car, and I genuinely appreciate their professionalism and attention to detail. However, my overall satisfaction was dampened by an...

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We worked with Rome from Mercedes Benz Oakland again for a new vehicle and he continues to carry the unparalleled service recognized with the Mercedes brand!He is thorough in explaining the process, knowledgeable in the vehicles, worked with us diligently regarding the financials and again even took...

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Response from the owner Replied: Dear Willard, Thank you for business and leaving us a rating!

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Romey was a huge help in finding the best car (GLB) for my mother. He was in touch with me via email up until the day my mom decided to visit the dealership in-person for her GLB. The process was stress free and very comfortable which was amazing. Shout out to Romey and thanks for all the help. My...

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Thank You to Raymond Leung in service department has great communication is a car guy himself really cares to take care of an issue strongly recommend him. Also thank you to Jamiel in sales department for introducing me to Raymond will come back to do more services with Raymond only

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Raymond Leung, in the service department, demonstrates dedication, integrity, and great communication/listening skills.  When other staff basically ignored me, Raymond Leung stepped in and happily offered his knowledgeable experience to resolve my flat tire and service needs. This is my first time...

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I took my car to Mercedes-Benz of Oakland last year for a p0600 code. I pay Mercedes Benz to put a new fuels relay box up under my hood. I was told that the brand new battery I had in my car was no good. So I pay Mercedes Benz for a brand new battery, which was no good. All my lights came on on my...

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Raymond Leung, in the service department, demonstrates dedication, integrity, and great communication/listening skills. When other staff basically ignored me, Raymond Leung stepped in and happily offered his knowledgeable experience to resolve my flat tire and service needs. This is my first time...

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they are trash they totally are a unprofessional buisness.My fiancé paid several of thousands of dollars to be played out of his money .be careful they are not what they seem this company is a rip off.I've heard many bad things about Oakland Mercedes Benz dealership this is a serious matter and has...

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Service department is horrible

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Terrible sales mgmt, worse when I escalate to GM. I found lots of homeless around show room, definitely not an ideal area to test drive especially if u r not familiar with area. No other European dealer around. Go there only if you know exactly what to get, limited selection on popular models....

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Adress is really hard to find for service. I called receptionist and just told me where to go, “two flags across Broadway and Hawthorne” after I called and kindly asked to cancel cancel my appointment because I couldn’t find the adress she just said “ok” not even trying to help out science I was...

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Mercedes Benz for the GHETTO… I went in to finalize the paperwork for the Gls 450. The car had white sticky stuff on carpet. The dashboard and cup holders were grimy. Front bender has scuff marks. The manager on duty confidently announced that those minor stuffs could be cleaned easily, esp. the...

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MB of Oakland Ca, the best ever service center received today. Needed radio code of my vehicle and It took her just seconds to retrieve it. My radio is working ...Thank you Oakland MB Dealership.Again the Best Team Work in Nation!!!!

Response from the owner Replied: Dear Juan, Thank you for your business. We are looking forward to serving your Mercedes-Benz needs in the future.

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Just bought a E350 and I'm beyond excited that Rome helped me! He provides excellent customer service and is knowledgeable about every car at Mercedes. I'll definitely come back and continue to recommend friends and family. The service he provides at Mercedes Benz of Oakland is above and beyond.

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leased my C320 on a 3 years term from Oakland Dealership. The dealership asked me to pay out $27,262.49 in 2019 total lease fee out in front. I got a insurance check for repair bear my name and MB's name, so I can'tgot my car repaireId. After lengthy weeks' phone calls and each time on the phone for...

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Response from the owner Replied: Dear Eric, Thank you for business and leaving us a rating!

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Response from the owner Replied: Dear Oscar, Thank you for business and leaving us a rating!

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Rome was AMAZING. The best salesman I've ever worked with. Talked to him on Friday morning and was driving off in my car a day later. He was very professional, honest, and patient. Made the experience very seamless and fast. Had an issue a day later and he reached out for assistance and even checked...

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This is my second time working with Mercedes. I didn't think the experience could get any better than my first but Rome did it again. Throughout my first lease Rome helped me through any issues that I had  (virtually none) and never made me feel like I was a just another sale.  I just went back to...

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This is my second time working with Mercedes. I didn't think the experience could get any better than my first but Rome did it again. Throughout my first lease Rome helped me through any issues that I had (virtually none) and never made me feel like I was a just another sale. I just went back to...

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I called 5 different times just to buy parts and they literally don't pick up.... It's 1 pm on a Fri...

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Both of my key fobs werent working so I popped into the dealership and Ulysses helped me out and diagnosed the issue within 5 minutes. Super helpful, knowledgeable, quick and efficient. I had been trying to figure out what was wrong the last 4 days and why it wouldn't lock my car, and he knew right...

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