Google Review
- October 10, 2019
Best service ever
Response from the owner Replied: Dear Jamal,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- October 08, 2019
Awful experience. Omg if you want a car go elsewhere. These guys are too slick and polished to ever admit it is their fault. Be warned. I would stay away from this dealer.Follow up. We took the car to walnut creek mb and the oakland diagnosis 2400.00 was only 850.00 in walnut creek mb. I am sold on...
Yelp Review
- October 07, 2019
Sam was very helpful. The process was very fast and smooth. He didn't waste my time at all. He sent a Lyft at my home to pick me up as I lived a bit far. The people in the dealership are nice as well. They explained me all the features in the car. I would definitely recommend buying your Mercedes...
Eugene M. Replied: Dear Agnivo,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Sam and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- October 04, 2019
Response from the owner Replied: Dear Customer,Thank you for leaving us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- September 27, 2019
Almost always had a good experience here. I purchased a car, bought parts here and had service done here.
Response from the owner Replied: Dear James,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Cars.com Review
- September 26, 2019
I came in looking for a Car. From the moment I pulled in, I was treated like Royalty. Thank you to my Salesman, who never once pressured me, yet instead he was ever so helpful and knowledgeable. Thank you to Krystal, who went out of her way to Greet me. Thank you to the GM, who came out to Greet...
Cars.com Review
- September 24, 2019
I was asked to leave a review and I have no complaints. Bought an E53. Appreciate the deal. Spoke to Krystal about my trade before visiting and worked with Kurt and Phil.
Google Review
- September 23, 2019
I got what I needed
Response from the owner Replied: Dear Willard,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Cars.com Review
- September 23, 2019
My husband bought me a new car for my birthday and this couldn't have been easier. Was even delivered to my doorstep! Thanks, guys :) -Janet
Cars.com Review
- September 22, 2019
Just go to a different dealer. Horrid purchasing experience, couldn't get them to clean and deliver the car, when they did oops, they forget to get payment from me on the car, and every time I have gone in there not only is the car not ready, it is not fixed, and it is always someone else's fault! ...
Google Review
- September 22, 2019
There should be NO stars to pick from. From the day I purchased my car six years ago to where we are today I have NOTHING Nice to say about Oakland Mercedes, it is a male dominated society, so if you are woman, try another dealership. They don't do anything they say they are going to do. I have...
Google Review
- September 13, 2019
Response from the owner Replied: Dear Marco,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- September 12, 2019
First of all I want to start by saying thank you to Michael Sanchez service advisor and Vincent Vandell service director. U guys had done an amazing job and going extra miles to help me with my car when I needed most. Strongly recommended for anyone with any service help pls come to Mercedes Benz...
Eugene M. Replied: Dear Denise,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- September 06, 2019
Cars.com Review
- September 05, 2019
I worked with Kurt on one day and loved him but when I dropped in unannounced 2 days later he wasn't in and I didn't want to have to travel back in for San Jose again! I had the pleasure of working with Rome who was so sweet and got me my new white CLA!!! Claudia was the manager and she is lovely...
Google Review
- August 30, 2019
Yelp Review
- August 30, 2019
Want to give a special thanks to Mark Watson who communicated with me during the whole process. Mark Watson was a pleasure to work with. Extremely patient and professional.
Eugene M. Replied: Hi there!Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Mark and our staff here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- August 27, 2019
Outstanding service at this dealership!!! I recently had my 14 year old Mercedes in for a service appointment and I'm blown away by how awesome my experience was. Very professional and well executed by all members of their staff at this dealership. Big thanks to Peter, my service rep. Thanks for the...
Eugene M. Replied: Dear Anton,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Peter and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- August 21, 2019
Just wanted to share how i had an unfortunate turn of events involving a service repair that took place on my C class and before i left as an angry customer Vince took the time to hear how my Mercedes experience has been, which was just ok at the time and really hit a home run by aligning with me...
Eugene M. Replied: Dear Kevin,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Vince and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- August 16, 2019
Response from the owner Replied: Dear Catherine,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- August 08, 2019
I was raised to be leery of dealership service departments but I've been generally giving them a chance with my last couple of cars. MB of Oakland and my service counselor, Eric were exceptional. They were prepared for my appointment and sent me pictures of the work as it was being done on my phone....
Response from the owner Replied: Dear Justin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Eric and our staff here at Mercedes-Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- August 07, 2019
I was raised to be leery of dealership service departments but I've been generally giving them a chance with my last couple of cars. MB of Oakland and my service counselor, Eric were exceptional. They were prepared for my appointment and sent me pictures of the work as it was being done on my phone....
Eugene M. Replied: Dear Justin,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Eric and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- August 07, 2019
They will lie to get more money out of you. Here's what happened: I knew from my regular mechanic I needed a new electronic ignition switch (EIS) because they key stopped turning. But only dealers can work on the parts of the car that keep it secure, like keys with chips (or so I thought!) I got...
Yelp Review
- August 05, 2019
When I recently went in for maintenance Hector and the weekend crew made sure I received amazing service!! In the past I've avoided going to the actual dealership for multiple reasons: over priced, high pressure to "get ahead of the problem" and fix things that are presently a non-issue, as well as...
Yelp Review
- August 03, 2019
Responding on behalf of my husband who recently purchased his dream AMG Coupe.... As an associate and salesperson, Mark Watson served us extraordinarily well. Mark was direct and candid to a point (in my opinion) of being too logical at times, yet his professionalism and extensive automotive...
Krystal B. Replied: Bre'a, thank you so much for taking the time to acknowledge your wonderful experience with Mark Watson and Mercedes-Benz of Oakland! We greatly appreciate you both. Welcome to the family :)
Yelp Review
- August 02, 2019
Peter Van Laar is the man! Helped me fix an odd weird thing that was wrong w my Benz and was great throughout the whole process. Give Peter a raise!
Yelp Review
- August 01, 2019
Worst dealership ever from the sales department to the management to the service department!!!The service department never picks up their phone calls, I've left 3 left phone messages last week and even dropped in and it took them a couple days to get back to me. I had an appointment yesterday at 9am...
Krystal B. Replied: Hi Diana. I am so sorry to hear all that has gone wrong in working with us. This is certainly not how we aspire to run our business and treat our clients and I would love the opportunity to earn the right to keep your business. May I have our service director give you a call please? I think we should certainly hear full details so that we can make any necessary changes to our processes and address any concerns involving our staff. Being short staffed does not excuse the lag or your loaner vehicle concerns. I am sorry and I hope we can at least make you feel better and have some confidence in us moving forward! We'd love to be your dealership! Thank you, Diana. My sincere apologies again, on behalf of my entire dealership.
Yelp Review
- July 30, 2019
This place is terrible and was one of the worst experiences I've ever had dealing with a service Dept or car dealership! Unprofessional! Price gouging (yeah I know it's a Mercedes) ! And rude! Good luck here! There are plenty of other places to buy a Benz or Get yours worked on!
Yelp Review
- July 29, 2019
My husband and I purchased a 2018 CPO Mercedes in February 2019 from the Oakland, Ca. dealership. We have had nothing but problems with this dealership from the time we went in to buy the car. People considering buying from this dealer should be warned in advance. I only wish I had done more...
Google Review
- July 18, 2019
Response from the owner Replied: Dear Ann,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- July 17, 2019
The service was very unprofessional. I definitely will go to another dealership next time for my S550
Google Review
- July 16, 2019
Response from the owner Replied: Dear Zico,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Yelp Review
- July 15, 2019
I don't mind being asked to write a review about their service Department. Despite the fact that I always have to wait, they have always taken car of my mom and I here.
Google Review
- July 10, 2019
Check the car carefully before signing the contract. Dont trust them only because of Mercedes brand! They may say the car has this, this and that but after signing the contract, your car is not having any of them ! And when you complain, they say that they are responsible for the things that...
Google Review
- July 09, 2019
The Oakland dealership is a nightmare to deal with. We had problems during the sales process, with the sales person failing to follow-through, and now we are having to resolve an issue caused by their Service Department which requires that we take the car back in to the dealership. If you are...
Yelp Review
- July 09, 2019
Terrible customer service and very unethical. Brought my car here for an oil change and I was told $285 even after I showed them Walnut Creek Benz only charges $170 for the same service. Fast forward to 6 months later. My car needs a service B, I call Oakland to schedule appointment and they tell me...
Google Review
- July 03, 2019
Great service. Reasonable prices
Response from the owner Replied: Dear Tammy,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- July 03, 2019
Great service. Reasonable prices
Google Review
- July 03, 2019
I just purchase a new Mercedes from Shane Wong at the Mercedes-Benz of Oakland dealership yesterday. Shane was professional and helpful and attentive throughout the whole purchasing process. Shane and the dealership wants to make sure the customer is satisfied. If I have any questions regarding my...
Response from the owner Replied: Dear Judith,Thank you for sharing your experience. We are happy to hear that you had a positive experience with Shane and our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- July 02, 2019
TL: DR - Terrible customer service! I've worked for two top competitors in the business and have never seen this type of response. Inquired about a car in their inventory via their internet department. After some back and forth, made an offer of what I thought was fair(Negotiating 101). Keep in...
Google Review
- July 01, 2019
Response from the owner Replied: Dear Jeff,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- June 27, 2019
Mercedes Benz of Oakland has a very knowledgeable and friendly customer sales/service team. I have been their customer for almost 2 years now and each time that I have made a visit to Mercedes-Benz of Oakland they were friendly, approachable, and always ready to meet my Mercedes car care needs....
Response from the owner Replied: Dear Teresa,Thank you for your continued business and taking your time to leave us a rating! Were happy to hear that you always have a positive experience with our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Yelp Review
- June 26, 2019
The sales experience was great. The sales team worked diligently to ensure that I was able to purchase the vehicle that I loved. There was no pressure or haggling. I appreciated that the most. Ultimately, I saved money. I was pleasantly surprised and expect to be a customer for a very long time.
Krystal B. Replied:
Google Review
- June 24, 2019
Mercedes Benz of Oakland has a very knowledgeable and friendly customer sales/service team. I have been there customer for almost 2 years now and each time that I have made a visit to Mercedes-Benz of Oakland they were friendly, approachable, and always ready to meet my Mercedes car care needs....
Response from the owner Replied: Dear Teresa,Thank you for your continued business and taking your time to leave us a rating! Were happy to hear that you always have a positive experience with our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- June 24, 2019
Mercedes Benz of Oakland has a very knowledgeable and friendly customer sales and service team. Mercedes-Benz of Oakland is always ready to meet your Mercedes car care needs. Whether by phone or in person you will smile with confidence knowing that you made the right choice by choosing this...
Google Review
- June 23, 2019
Rude reception at service desk.
Yelp Review
- June 17, 2019
I go to Oakland MB for service over 6 years. It's easy to tell that their service quality went downhill in recently 2 years. Now, there is no loaner car and no shuttle. On lyft ride. Even worse, they begin to charge customers repairs under warranty. And they try to scam your with unnecessary...
Yelp Review
- June 16, 2019
I brought my E300 for 20k service. Brad had my windshield and spoiler repaired in no time. He's a bit old school but he did call me and updated me through the repairs. The Service and Parts department are very helpful and everyone is super friendly. Thank you Brad!
Eugene M. Replied: Dear Vince,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Brad and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- June 15, 2019
This is a horrible dealership. They are NOT fair to their customers. Their lending practices are deplorable, their service of cars is terrible. It is a wonder they stay in business. They have no honor and care only for $$. They promised a second key to a used car and never came up with it. A...
Yelp Review
- June 14, 2019
I purchased my first Benz a couple of months ago. I had to bring it in because my coolant light was coming on. I made an appointment to bring it in and my service rep Almina was great! She was very engaging, patient and answered all of my questions. Thank you Almina! I hope I can request you for any...
Krystal B. Replied: Thank you so much for sharing your pleasant experience with us, Monique! I really appreciate it. Have a wonderful summer ;)
Google Review
- June 11, 2019
Vince and Almina are exceptional! I pass Mercedes Benz of Walnut Creek to come down to Oakland for their great service!
Response from the owner Replied: Dear Yolanda,Thank you for sharing your experience. We are delighted to hear that you always have a positive experience with Vince and Almina here at Mercedes-Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- June 09, 2019
This is not a direct review of the dealership, but more of the quality of their people. I bought a car from another dealership and the salesman (Esa) recently left and joined MB of Oakland. This morning I went to pick up my car after scheduled maintenance and the dealership not only caused major...
Eugene M. Replied: Dear Matt,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Esa here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- June 07, 2019
Great customer service....and the staff is ever happy
Response from the owner Replied: Dear Markita,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- May 30, 2019
Awful experience. Omg if you want a car go elsewhere. These guys are too slick and polished to ever admit it is their fault. Be warned. I would stay away from this dealer.
Google Review
- May 28, 2019
Response from the owner Replied: Dear Mehvish,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Yelp Review
- May 27, 2019
I had a great experience picking up my company car. Ted C. was incredibly well-informed about company's process. He took significant time (well over an hour) to walk me through all of the cars features, program my phone, and enter key addresses into the navigation system. It was a very positive...
Krystal B. Replied:
Yelp Review
- May 27, 2019
I encountered an unusual paint problem with my brand new 2019 MB. Thanks to the help and understanding of the Service Department's manager Vince V. the paint issue was attended to and fixed to perfect condition. During the time of repair I was given a loaner MB. All went smooth and painless. Thank...
Krystal B. Replied:
Yelp Review
- May 23, 2019
Terrible customer service and very unethical. Brought my 2017 s550 here for an oil change and I was told $285 even after I showed them Walnut Creek Benz only charges $170 for the same service. Fast forward to 6 months later. My car needs a service B, I call Oakland to schedule appointment and they...
Yelp Review
- May 20, 2019
I recently ordered a part for my CLA and the experience at this dealership was great. From start to finish I was treated with professionalism and friendliness. The guy at parts, I'm not sure if it was Miguel or Gabriel, was just superb. He was attentive and very helpful. With his help I was able to...
Eugene M. Replied: Dear Jane,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- May 17, 2019
First off, the dealership only agreed to help me resolve a problem if I wrote a positive yelp review when the incident happened. I have waited now 2 years under a different account to address this because I think people need to know that the salesmen at this dealership are snakes, misogynists, and...
Yelp Review
- May 14, 2019
Outstanding Coustumer service, my recent visit re-ensured me that being a member of the Mercedes Benz family is still exceptional feeling. Thank you to the store manger and The Amazing Service team!!! Vince is great!
Eugene M. Replied: Dear Sindy,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Vince and our staff here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- May 13, 2019
Really bad experience from the sales department. Had to come in 3-4 times just to get the second key for a new car.
Yelp Review
- May 07, 2019
I am giving this 5 stars specifically to Huy because he was the nicest sales man that I ever met. Never felt a bad pressure with him. He knew about the car more than anyone else. Although they had a problem finding the car that it's in their inventory, he kept it very professional and nice. Thank...
Krystal B. Replied: Thank you so much for taking the time to write a review. Huy very much appreciates it! I'm so glad you came in. Take care, friend :)
Cars.com Review
- May 01, 2019
Ive been leasing my benz from Oakland for many years and I have always had excellent service care of Sam La. Thank you Sam for always making things easy and a great experience every time!
Google Review
- April 30, 2019
Good service and friendly staff
Response from the owner Replied: Dear Adebayo,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- April 28, 2019
Response from the owner Replied: Dear Vincent,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- April 26, 2019
Excellent
Google Review
- April 24, 2019
Response from the owner Replied: Dear Martin,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- April 24, 2019
Nice salespeople who seem genuine.Two major complaints:1) No mention of tire insurance package (or other coverages) when I bought the car. I cannot buy insurance after I signed my lease so I'm out of luck. One salesman even directly told me I could buy a maintenance package later in my contract...
Google Review
- April 24, 2019
I just had 4 tires and a rim replaced here and Head of Service Vincent Vandell was extremely helpful. This was a complex situation where Vincent had to provide pictures of damages to my insurance company for the claims process and everything was done with appropriate detail. Vincent and team...
Response from the owner Replied: Dear Sebastian,Thank you for your business and taking your time to share your experience. We are happy to hear that you had a positive experience with Vincent and our staff in our Service Department. We look forward to serving all of your automotive needs in the future!
Yelp Review
- April 23, 2019
My review is for the sales department. I recently purchased a C300 from them. The sales person was polite and nice. However when I asked him if there was room for negotiation on the car he stated that the car was very reasonably priced. I was in a bind because my car had been totaled and I should...
Yelp Review
- April 23, 2019
Overall Ok.Only go there for warranty service, otherwise not really cost effective
Google Review
- April 22, 2019
I put my car in the morning and they texted us around noon, to tell us that our car has done for the service. We went there and we saw the car parked outside. We went inside, paid what we owe at the cashier and came back to the front desk and the service guy made a face like we bothering him. We...
Google Review
- April 22, 2019
I strongly advise you avoid this dealer. They wrecked my new S450 after a test drive for service issues! $13,000 in repairs. It took 2 months to replace the grill, radiator, side panels, headlights, had to return two times to get the bodywork fixed right. The first time their bodyshop had just...
Google Review
- April 21, 2019
Response from the owner Replied: Dear Youngdae,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- April 21, 2019
Best place to get a car.
Response from the owner Replied: Dear Ian,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- April 18, 2019
Mr. John Jackson always takes great care of us and the maintenance department is very thorough and thoughtful. The sales department is not pushy or disrespectful, but helpful and concerned about placing you in the Mercedes that will fit your lifestyle. Once you go Benz you will never go back!
Response from the owner Replied: Dear Anthony,Thank you for your continued business! We are delighted to hear that you always have a positive experience with John and our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- April 13, 2019
Response from the owner Replied: Dear Dee,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- April 11, 2019
I took my ML 350 to MB of Oakland twice because my right break lamp kept coming on. I also told them that one, rainy day I went to the grocery store and came back to my car with all of its windows down and rain pouring in. They had me step on my breaks and said that the lights were working so I...
Krystal B. Replied: Hi Joanna. I am very sorry to hear about the problems with your vehicle and am very glad to hear they were taken care of. I agree that we should have tried to help you by scheduling a time for you to drop off your car for a thorough evaluation. I'm not sure if this was offered to you as an option, but I know that it's not something we can always accommodate when people just drop in. I do also agree that when you invest so much money into a luxury vehicle like Mercedes-Benz, you should not settle for "weird things" happening. This is unacceptable. We would love to at least try to do something for you to make up for your wasted time and frustration! Would you please give myself or my Service Director, Mr. Vince Vandell, a call at 510-287-8520. I'd love to at least learn from this mishap and improve our service moving forward. Thank you so much again for taking the time to write! Looking forward to hearing from you. Thank you, Joanna.
Yelp Review
- April 08, 2019
Terrible sales team attitude - they kept us waiting for 2 hours, tended to other clients instead of us, even though it was our turn; very rude, overall not pleasant at all. We were there to buy a used car, had to walk out without buying it after 2 hours.
Google Review
- April 06, 2019
Always a pleasant experience.
Response from the owner Replied: Dear Kemy,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- April 03, 2019
I am basing my review on one visit to their Service Department. My older E Series required some warranty brake work. I had the car towed in on a Thursday morning. I worked with Calvin Chan in Service. He was a very pleasant person to work with, far superior than anyone over at Mercedes of...
Eugene M. Replied: Dear Mark,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with Calvin and our staff in our Service Department. We look forward to serving all of your automotive needs in the future!
Yelp Review
- April 03, 2019
All I can say is WOW...the service and the overall experience was one to remember. I rarely write reviews but the Staff (Vince & Patrick) exceeded my expectations. I am extremely busy and needed fast and efficient service and they did just that. I am now a loyal customer and will be returning. Thank...
Eugene M. Replied: Dear Romeena,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Vince and Patrick here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- April 02, 2019
Rob in the parts department is awesome
Response from the owner Replied: Dear Dr. Brandon,Thank you for sharing your experience. We are happy to hear that you had a positive experience with Rob and our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- April 01, 2019
We leased our first Mercedes here. Michael was great. Very knowledgeable, and most importantly approachable and genuine. He listened to our needs and didn't try to push us into anything not in our price range. I never thought car shopping could be so enjoyable. They take care of you before and after...
Response from the owner Replied: Dear Elizabeth,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Michael and our staff provided you with a positive experience purchasing a Mercedes-Benz from us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Yelp Review
- March 29, 2019
Great place to trust your car at. These people know their cars with their eyes closed. My service advisor Peter has always been courteous and helpful when it came to my car and time. I've been here plenty of times and everyone it's a pleasure. I'm here so much I might as well apply for a job :)....
Eugene M. Replied: Dear Robel,Thank you for your continued business! We are delighted to hear that you always have a positive experience with Peter and our staff here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- March 29, 2019
Response from the owner Replied: Dear James,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- March 27, 2019
Friendly staff, good service
Response from the owner Replied: Dear Authur,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- March 26, 2019
Today my wife and I Took our Mercedes to have a light bulb replaced. Brad our service advisor changed the bulb quickly and efficiently. Did I mention that it was our drivers side bulb that was out.,Which makes the job a little more challenging. Thank you Brad for always being professional, efficient...
Eugene M. Replied: Dear Phillip & Kim,Thank you for your business and taking your time to share your experience. We are happy to hear that you had a positive experience with Brad and our staff in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!
Google Review
- March 26, 2019
Friendly staff, good service
Response from the owner Replied: Dear Authur,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- March 24, 2019
Generally not horrible. I bought my car here and that was a great experience. Of course service is never going to be as pleasant of an experience. It's clean and they have coffee available, but I have sometimes felt slightly neglected dropping my car of for service. I feel like I never know exactly...
Google Review
- March 21, 2019
Response from the owner Replied: Dear Luis,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Cars.com Review
- March 20, 2019
I went in looking for a Used Mercedes Benz. It was my first time looking into this brand. I was greeted by the Sales Staff, and treated pretty much like Royalty throughout the entire process. Even the GSM, Robert, and the GM, DS, Came out to Greet me and thank me for choosing them. The process...
Yelp Review
- March 20, 2019
Starting to leave Oakland for Los Angeles we hit a pot hole on the 580. It was5:30 pm. Without going into all the details, Mercedes had the tire. This is the 3rd pot hole with these Mercedes continental tires! All the other cars ran over it but these tires are thin, never again.Anyway, at first,...
Google Review
- March 19, 2019
Response from the owner Replied: Dear Gurl,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- March 19, 2019
This was my first experience with Mercedes Benz Oakland, and this dealership was top notch. Romey went above and beyond to make sure I purchased the car that I love, He gave me suggestions and his advice, but was in no way pushy what-so-ever. I want to thank Romey for being so patient with me, you...
Krystal B. Replied: Thanks so much, Monica!!! We appreciate you. Glad Romey was so helpful. Please share photos of you and your new ride to our IG @MercedesBenzofOakland Thanks again and enjoy your new ride.
Google Review
- March 09, 2019
Rude and arrogant
Yelp Review
- March 05, 2019
My husband scheduled an appointment for me here to get several recall fixes on my C350 done here. He dropped off the car for me in the morning and told me how efficient they were with calling him a Lyft.They called to say the car was done and we got there at 4:30 to pick up the car. I stood around...
Yelp Review
- March 05, 2019
My husband scheduled an appointment for me here to get several recall fixes on my C350 taken care of. He dropped off the car for me in the morning and told me how efficient they were with calling him a Lyft.They called to say the car was done and we got there at 4:30 to pick up the car. I stood...
Yelp Review
- March 04, 2019
I have been coming to Mercedes Benz of Oakland for several years year now and I always have great service. The service Manager Vincent Vandell is very generous. The service advisors Eric usher and Mike Sanchez take care of me fast and efficiently.
Google Review
- February 21, 2019
Response from the owner Replied: Dear Se Hwan,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Yelp Review
- February 21, 2019
Although Im giving them 5 stars, I am almost positive that there is no such thing as an amazing dealership experience. Drove here from dublin to purchase my new Merc GLC 300 after my husband had agreed on a deal with them earlier that day. Worked with sales manager Romey, He did a wonderful...
Yelp Review
- February 21, 2019
Although Im giving them 5 stars, I am almost positive that there is no such thing as an amazing dealership experience. Drove here from dublin to purchase my new Merc GLC 300 after my husband had agreed on a deal with them earlier that day. Worked with sales manager Romey, He did a wonderful...
Google Review
- February 11, 2019
The literal dmv equivalent of effort in dealing with this service department. Manager Robert needs to step it up.
Google Review
- February 11, 2019
The literal dmv equivalent in their service department.
Yelp Review
- February 10, 2019
Much thanks to Sam La. Sam's customer service was outstanding and he got me a great deal on my lease!!Thank you Sam!!
Krystal B. Replied: Thanks so much for leaving a review. We greatly appreciate your business!!! Please send a photo of you and your new ride so that we can share it on our Instagram and Facebook...follow us as well.
Google Review
- February 07, 2019
Excellent customer service.
Response from the owner Replied: Dear Connie,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- February 06, 2019
Vice Vandell the so called service manager need to be fired .I payed 1500 dollars to get my car fix from them and .Total of two times they called me saying my car fix i pick her my vehicle same problems 2X !!!!Dont bring your car here bad Business and bad customer service He also attacked my...
Google Review
- January 30, 2019
Yelp Review
- January 30, 2019
The service department at Mercedes, especially the Service Director, Vince, went well above and beyond my expectations when I brought our car into the dealership on New Year's Eve. I had received a warning message from the car that one of the tires was low on air pressure a couple days prior (a nail...
Eugene M. Replied: Dear Julian,Thank you for your business and taking your time to share your experience. We are happy to hear that you had a positive experience with Vince and our staff in our Service Department. We are always happy to provide you with excellent and timely service. Please do not hesitate to contact us for all of your automotive needs in the future!
Yelp Review
- January 30, 2019
Best dealership around, bar none! If anyone reading is in the market for a car, call Sam La, he will get you the best deal he can. Just leased my 4th car through MB of Oakland and the process keeps getting easier and easier. Sam is great, the experience is easy and we were in and out in a lot less...
Eugene M. Replied: Dear Vinny,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Sam and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Google Review
- January 25, 2019
Very professional, fast, efficient service!
Response from the owner Replied: Dear Enomwoyi,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We are looking forward to serving all of your automotive needs in the future.
Yelp Review
- January 24, 2019
Today was the 2nd time I was helped by Jason Kuang in the parts department. Just like before, he was kind, knowledgeable, and paid close attention to how long I was waiting. I had to order parts for my E350 and when he brought them out, he doubled checked everything in front of me. We then realized...
Eugene M. Replied: Dear Tony,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- January 22, 2019
Brought my car here for service after I was extremely unhappy with the service I received at my "local" MBZ service department.For starters, Peter the service manager is a ROCK STAR! He was efficient, friendly, personable and (best of all) knowledgeable. He not only explained what was wrong with my...
Eugene M. Replied: Dear K,Thank you for your business and taking your time to share your experience. We are happy to hear that you had a positive experience with Peter and our staff in our Service Department. We look forward to serving all of your automotive needs in the future!
Yelp Review
- January 18, 2019
Like everybody else I hate buying a car as just the overall experience dealing with sales people who say one thing and deliver something else is all too common in the industry. Well I have to thank the general manager at Mercedes-Benz of Oakland who was able to come forward and provide a...
Yelp Review
- January 15, 2019
I don't write a lot of reviews but this place deserves a good one. Theron is fantastic. I bought a car in less than a couple of hours without any hiccups. Service is prompt and there is a good places to wait for your car. Can't recommend calling Theron enough.
Yelp Review
- January 15, 2019
I don't write a lot of reviews but this place deserves a good one. Theron is fantastic. I bought a car in less than a couple of hours without any hiccups. Service is prompt and there are good places to wait for your car. Can't recommend calling Theron enough.
Eugene M. Replied: Dear Amanda,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with Theron and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future.
Google Review
- January 14, 2019
i gave 2 stars only to the lady who picked up my call before i went in; otherwise, it would be zero. The sales person is horrible. His name is Phil. They are planning to rip off the customers. So when i arrive, an angry customer came out and yelling towards me and my friend saying 'don't go there,...
Google Review
- January 13, 2019
Yelp Review
- January 13, 2019
Car dealers have bad reputations for misrepresentation. This was the worst case of misrepresentation I have encountered in the dozens of cars I have purchased. After a handshake price and filling out the paper work, I was presented with a price $2,000 higher than agreed of twice. Once it was a...
Google Review
- December 29, 2018
Response from the owner Replied: Dear Tang,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future.
Google Review
- December 26, 2018
Calvin Chow was professional, efficient and kind. They took my car without an appt and resolved my issue quickly. The security guard was awesome as well.
Response from the owner Replied: Dear Katherine,Thank you for sharing your experience. We are happy to hear that you had a positive experience with Calvin and our staff here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Yelp Review
- December 25, 2018
A great place to obtain a beautiful automobile and the staff was very attentive and kind.I would recommend shopping at this location.
Robert L. Replied: Dear Rex,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- December 14, 2018
This for sure is not a Mile One company Mercedes Benz dealer. Every time I come here it's waiting around I call on the phone I wait for 30-minutes nobody picked the phone up it just rings rings rings rings rings come and get a car I make an appointment to pick up a car it's 45 minutes to get me in...
Yelp Review
- December 14, 2018
UPDATE:I received a call from Vince Customer Service Manager. Great guy, explained their situation and I can relate. Acknowledge their is always room for improvement and why he reached out to me personally. I appreciate Vince for taking his time to ensure I was assured of policies and how we can...
Google Review
- December 10, 2018
This for sure is not a Mile One company Mercedes Benz dealer. Every time I come here it's waiting around I call on the phone I wait for 30-minutes nobody picked the phone up it just rings rings rings rings rings come and get a car I make an appointment to pick up a car it's 45 minutes to get me in...
Yelp Review
- December 10, 2018
Definitely not a mile one Mercedes dealer all you do is wait for service you wait for them to pick the phone up you wait for them to deliver a car you wait to pick your car up that's not service Mercedes should be about luxury service catering to their customers and you far do not do that.I wouldn't...
Yelp Review
- December 09, 2018
We were in the market for a new Mercedes and knew exactly what we wanted. We were referred to Mercedes of Oakland (we live in Marin) and it was well worth the drive to meet with Sam La and make our deal. Not only did we get a great deal we got the SUV we wanted-the 2019 GLE 400 4Matic-and were...
Robert L. Replied: Dear Katherine,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Sam and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes Benz of Oakland. Congratulations on your purchase!
Google Review
- November 27, 2018
Gone are the good ol days of getting service on minor walk in issues..hardly what you expect from Mercedes.
Google Review
- November 25, 2018
The service here is amazing. Everyone is very professional and friendly. My wife and I had to bring our car in for a tire issue. They were on it immediately to find a solution m. Casey was the person that took care of us and he was diligent in helping us as it was our third time back for the same...
Response from the owner Replied: Dear Rhomaro,Thank you for your business and taking your time to share your experience. We are happy to hear that you had a positive experience with Casey and our staff in our Service Department. We are always happy to provide you with excellent and timely service. Please do not hesitate to contact us for all of your automotive needs in the future!
Yelp Review
- November 25, 2018
The service here is amazing. Everyone is very professional and friendly. My wife and I had to bring our car in for a tire issue. They were on it immediately to find a solution m. Casey was the person that took care of us and he was diligent in helping us as it was our third time back for the same...
Robert L. Replied: Dear Rhomaro,Thank you for sharing your experience and taking your time to leave us a rating. We are delighted to hear that you had a positive experience with Casey and our staff here at Mercedes Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!
Yelp Review
- November 25, 2018
We recently purchased a car here and although everyone in the dealership was nice, this review is mainly for Daniel Cooper who was the sales guy that helped us. He made our car buying experience very pleasant and made sure we were taken care of and that we were happy with our purchase. He's...
Robert L. Replied: Dear Clarissa,Thank you for taking your time to leave us a rating and thank you for your business! We are happy to hear that Daniel and our staff provided you with a positive experience purchasing a vehicle from us here at Mercedes Benz of Oakland. We look forward to serving all of your automotive needs in the future, congratulations on your purchase!
Google Review
- November 22, 2018
They went out of their way to make sure I was happy with everything.
Google Review
- November 18, 2018
Excellent always!
Response from the owner Replied: Dear Elora,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Cars.com Review
- November 14, 2018
We unfortunately had the worst experience at Mercedes Benz Oakland. I have been looking at a specific car that they had and have been talking to the sales rep at this dealership over the last 10 days. I had a very strict budget in mind and no doubt it was low for this car but I was very upfront...
Google Review
- November 14, 2018
Response from the owner Replied: Dear Chiew,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- November 14, 2018
Each dealership is independently owned except the one in Manhattan. The customer service is staffed by clueless do nothing idiots in Georgia. They are employed to waste your time and NOTHING else. Products still under warranty they will not replace, instead they show you the door because NOTHING...
Yelp Review
- November 11, 2018
We unfortunately had the worst experience at Mercedes Benz Oakland. I have been looking at a specific car that they had and have been talking to the sales rep at this dealership over the last 10 days. I had a very strict budget in mind and no doubt it was low for this car but I was very upfront with...
Google Review
- November 10, 2018
Awesome dealership. Plan to be back.......
Response from the owner Replied: Dear CJ,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- November 10, 2018
save your time and don't bother lol
Yelp Review
- November 09, 2018
Was interested in shopping here since there's good reviews but will pass for sure now. I called for a estimated trade in value (I'm aware I do need to go in for an accurate trade value but I don't live near Oakland so wasn't going to waste my time if the rough estimate wasn't in my range) and Harvey...
Yelp Review
- November 08, 2018
Recently, I dropped in Mercedes Benz of Oakland to request that the front, right tire of my ML 350 be checked. It appeared that the tire was wearing unevenly. If so, I wanted to use the Auto Bodyguard package I had purchased when I bought the pre-owned ML 350. I was informed that normal wear and...
Fuad D. Replied: Dear Patricia, Thank you for taking your time to leave us a rating and to share your experience. We are happy to hear that you had a positive experience with our staff in our Service Department. We look forward to serving all of your automotive needs in the future!
Google Review
- November 05, 2018
Response from the owner Replied: Dear Rob,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- November 05, 2018
Response from the owner Replied: Dear Gcode,Thank you for sharing your experience. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- October 31, 2018
Never trust anything that is being said to you by their employees. Worst service I have ever gotten. Mercedes just lost a customer because of them but we are so not important that they don't care
Google Review
- October 24, 2018
Response from the owner Replied: Dear Hari,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We look forward to serving all of your automotive needs in the future!
Google Review
- October 24, 2018
Good service
Response from the owner Replied: Dear Guille,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of Oakland. Thank you for your business and we look forward to serving all of your automotive needs in the future!