Google Review
- May 28, 2023
Google Review
- May 25, 2023
This place is a rip off. Don’t get your maintenance done with them. They charge double what other dealerships do. They need to be ashamed of over charging people!
Google Review
- May 24, 2023
Response from the owner Replied: Dear Shona, Thank you for business and leaving us a rating!
Google Review
- May 24, 2023
Best place to buy a car,great customer service
Response from the owner Replied: Thank you for the 5-star review, Darrell! We appreciate your kind words about our customer service. It means a lot to us!
Yelp Review
- May 23, 2023
This review is for RAYMOND L.  Great service and communication.  He's the reason I want to go back and get my car serviced here.  Thank you for all your help today.  Much appreciated!!!  I'll be back soon.
Yelp Review
- May 19, 2023
Mercedes in Oakland called me to set up an appt for a recall which I found to be grateful for since I forgot.  I drove my car there and see that they moved. Better location. Now for the customer service let me tell you I felt like I was some Hollywood star from Beverly hills. Right when you drive in...
Yelp Review
- May 19, 2023
Mercedes Benz of Oakland is a top-notch operation. I worked with Jamiel to find the right car - he was attentive without being pushy and remembered all the small details. He found me EXACTLY what I wanted w/o having to compromise on any of the specs. I also worked with Ted to learn how to use all...
Yelp Review
- May 19, 2023
Do Not Go ThereMy 09 C300 got a B Service for $829Needed SRS unit Recall for 'free' Then i was messaged 'cannot complete the recall because 'your car has faulty crash sensors' Benz wanted $1401.00 to repair sensors. Also front parking light bulb was out. Benz wanted $1701 to replace a bulb. I...
Google Review
- May 16, 2023
Jay is a real punk
Yelp Review
- May 14, 2023
DO NOT BUY FROM THIS DEALERSHIP!!!!! Go else where... they have no loyalty at all. We went into the dealership to sign for the car and they said they were just going to show it to someone and sold it out from us. Kurt is a slimy salesman!!!! RUN.
Google Review
- May 11, 2023
Great customer service. Special shout-out to Jessica and Roni, they were both extremely helpful, friendly and professional definitely made my experience pleasant and smooth.
Response from the owner Replied: Dear Liz, Thank you for your kind words and 5-star rating! We appreciate your positive feedback about our customer service, particularly highlighting Jessica and Roni. We're thrilled to know they made your experience pleasant and smooth. We'll make sure to share your appreciation with them. If you have any future needs, feel free to reach out. We look forward to serving you again.
Google Review
- May 08, 2023
Yelp Review
- May 03, 2023
I highly recommend this location. I worked with Rome twice, and every time my experience has been great. I'm in and out in no time. The process is very fast and easy. He makes getting a new car a piece of cake. If anyone is looking for a Mercedes definitely  ask for him!!
Google Review
- April 21, 2023
Just got to Walnut Creek instead. This dealership is unorganized, slow and pretty useless.When we came to initially buy a vehicle, they lied about inventory, claiming we needed to ship in a car and pay extra fees for what we want. A simple internet search found us that car in Walnut Creek.Now, when...
Google Review
- April 15, 2023
Bought a car from this dealership and had had so many problems with it and will never go back. They sold me a car with a tear in the seat a well as a broken window button. I’ve only had this car for a couple of months and have had to take it back to get it checked, Mercedes in Belmont is so much...
Yelp Review
- April 04, 2023
My Car was shifting rough, i was concerned, so i took it back to Mercedes Benz of Oakland on Broadway.  David and Raymond took my car and immediately began to send it to expert technicians to see the problem with my transmission.  After a day or so David and Raymond excellent representatives, found...
Yelp Review
- April 04, 2023
Another day at dealerships and was fortunately lucky to have been greeted by Kurt(Curt) . Either way he was easy to talk to and not pushy at all. Very informative and have tons of details about what This dealership had to offer and the options that were available. Definitely would have purchased a...
Yelp Review
- April 03, 2023
Ok so let me start off by reviewing the dealership itself, then I'll get to the car. So I came here and did business with Jamiel Medina. He was very honest, not pushy and he did fantastic business with me. He's a fantastic sales associate. I was very excited to get my Mercedes' and I wasn't sure...
Google Review
- April 01, 2023
They will sell you all the warranties and then good luck trying to get your claims approved! I am trying for the last 6 months to reach out/ email Giovanni with no response or call back. Just exhausting! Seems like a fraud scheme going on with all the sales pertaining to warranties.
Google Review
- April 01, 2023
My car has been serviced at several Mercedes dealerships over the years, and sadly, the customer service at Oakland Mercedes was disappointing at best. Before I brought my car in, I phoned my service person, D, multiple times to request a document for my insurance company. His mailbox was full...
Yelp Review
- March 30, 2023
Disappointed by Hidden FeesI have mixed feelings about my recent experience at the Mercedes service center. On one hand, they did an excellent job servicing my car, and I genuinely appreciate their professionalism and attention to detail. However, my overall satisfaction was dampened by an...
Yelp Review
- March 23, 2023
We worked with Rome from Mercedes Benz Oakland again for a new vehicle and he continues to carry the unparalleled service recognized with the Mercedes brand!He is thorough in explaining the process, knowledgeable in the vehicles, worked with us diligently regarding the financials and again even took...
Google Review
- March 22, 2023
Response from the owner Replied: Dear Willard, Thank you for business and leaving us a rating!
Google Review
- March 22, 2023
Yelp Review
- March 20, 2023
Romey was a huge help in finding the best car (GLB) for my mother. He was in touch with me via email up until the day my mom decided to visit the dealership in-person for her GLB. The process was stress free and very comfortable which was amazing. Shout out to Romey and thanks for all the help. My...
Yelp Review
- February 28, 2023
Thank You to Raymond Leung in service department has great communication is a car guy himself really cares to take care of an issue strongly recommend him. Also thank you to Jamiel in sales department for introducing me to Raymond will come back to do more services with Raymond only
Yelp Review
- February 27, 2023
Raymond Leung, in the service department, demonstrates dedication, integrity, and great communication/listening skills.  When other staff basically ignored me, Raymond Leung stepped in and happily offered his knowledgeable experience to resolve my flat tire and service needs. This is my first time...
Yelp Review
- February 27, 2023
I took my car to Mercedes-Benz of Oakland last year for a p0600 code. I pay Mercedes Benz to put a new fuels relay box up under my hood. I was told that the brand new battery I had in my car was no good. So I pay Mercedes Benz for a brand new battery, which was no good. All my lights came on on my...
Yelp Review
- February 22, 2023
they are trash they totally are a unprofessional buisness.My fiancé paid several of thousands of dollars to be played out of his money .be careful they are not what they seem this company is a rip off.I've heard many bad things about Oakland Mercedes Benz dealership this is a serious matter and has...
Google Review
- February 22, 2023
Service department is horrible
Google Review
- February 22, 2023
Terrible sales mgmt, worse when I escalate to GM. I found lots of homeless around show room, definitely not an ideal area to test drive especially if u r not familiar with area. No other European dealer around. Go there only if you know exactly what to get, limited selection on popular models....
Google Review
- February 22, 2023
Thanks to ROME, I’m always satisfied and in my dream car! Rome continues to provide me with excellent customer service, I’ll definitely come back and continue to recommend friends and family here! The service he provides at Mercedes Benz of Oakland is above and beyond
Response from the owner Replied: Dear Christina, Thank you for your business. We are delighted to hear that Rome and the rest of the team provided you with a positive experience. We look forward to serving your Mercedes-Benz needs in the future.
Google Review
- February 22, 2023
Adress is really hard to find for service. I called receptionist and just told me where to go, “two flags across Broadway and Hawthorne” after I called and kindly asked to cancel cancel my appointment because I couldn’t find the adress she just said “ok” not even trying to help out science I was...
Google Review
- February 22, 2023
Mercedes Benz for the GHETTO… I went in to finalize the paperwork for the Gls 450. The car had white sticky stuff on carpet. The dashboard and cup holders were grimy. Front bender has scuff marks. The manager on duty confidently announced that those minor stuffs could be cleaned easily, esp. the...
Google Review
- February 22, 2023
MB of Oakland Ca, the best ever service center received today. Needed radio code of my vehicle and It took her just seconds to retrieve it. My radio is working ...Thank you Oakland MB Dealership.Again the Best Team Work in Nation!!!!
Response from the owner Replied: Dear Juan, Thank you for your business. We are looking forward to serving your Mercedes-Benz needs in the future.
Yelp Review
- February 02, 2023
Just bought a E350 and I'm beyond excited that Rome helped me! He provides excellent customer service and is knowledgeable about every car at Mercedes. I'll definitely come back and continue to recommend friends and family. The service he provides at Mercedes Benz of Oakland is above and beyond.
Yelp Review
- January 31, 2023
leased my C320 on a 3 years term from Oakland Dealership. The dealership asked me to pay out $27,262.49 in 2019 total lease fee out in front. I got a insurance check for repair bear my name and MB's name, so I can'tgot my car repaireId. After lengthy weeks' phone calls and each time on the phone for...
Google Review
- January 22, 2023
Response from the owner Replied: Dear Eric, Thank you for business and leaving us a rating!
Google Review
- January 22, 2023
Response from the owner Replied: Dear Oscar, Thank you for business and leaving us a rating!
Yelp Review
- January 11, 2023
Rome was AMAZING. The best salesman I've ever worked with. Talked to him on Friday morning and was driving off in my car a day later. He was very professional, honest, and patient. Made the experience very seamless and fast. Had an issue a day later and he reached out for assistance and even checked...
Yelp Review
- January 02, 2023
This is my second time working with Mercedes. I didn't think the experience could get any better than my first but Rome did it again. Throughout my first lease Rome helped me through any issues that I had  (virtually none) and never made me feel like I was a just another sale.  I just went back to...
Google Review
- December 22, 2022
Google Review
- December 22, 2022
I called 5 different times just to buy parts and they literally don't pick up.... It's 1 pm on a Fri...
Yelp Review
- December 15, 2022
Both of my key fobs werent working so I popped into the dealership and Ulysses helped me out and diagnosed the issue within 5 minutes. Super helpful, knowledgeable, quick and efficient. I had been trying to figure out what was wrong the last 4 days and why it wouldn't lock my car, and he knew right...
Google Review
- November 22, 2022
Google Review
- November 22, 2022
Efficient
Response from the owner Replied: Dear Patrick, Thank you for taking your time to leave us a review.
Google Review
- November 22, 2022
Had a great smooth experience. Dropped off my car for maintenance, was attended to very quickly, paperwork was straightforward. The prices are "premium" but reasonable for a premium car, and really only need to be done once a year. They do also wash the car, But do not do any interior...
Response from the owner Replied: Dear Samuel, Thank you for taking your time to share your experience and thank you for your business. We are looking forward to serving your automotive needs in the future.
Yelp Review
- November 02, 2022
Please give Nick Broussard a promotion please! Thank you Nick for making my experience with Mercedes' A1. Your work ethics deserves to be rewarded. Thank you again!!!
Google Review
- October 22, 2022
Response from the owner Replied: Dear Tiffaney, Thank you for leaving us a rating and please do not hesitate to let us know how we can make it a 5-star experience on your next visit.
Google Review
- October 22, 2022
One of the worst dealerships I’ve ever been to there quick to sneak in warranties you didn’t agree to and then when you want a refund for that they drag there feet and it takes months and like over 100 phone calls to get ahold of the right people will never buy here again and I’m still fighting for...
Google Review
- October 22, 2022
They have moved from the old location. This one takes some getting use to. The "hot chocolate" stand is up and running. Same great taste and flavor! The advisor set up is nice. Just underground congestion at times. I will get use to it.
Response from the owner Replied: Dear Gloria, Thank you for leaving us a rating and please do not hesitate to let us know how we can make it a 5-star experience on your next visit.
Google Review
- October 22, 2022
Very professional, fast, efficient service!
Response from the owner Replied: Dear Enomwoyi,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We are looking forward to serving all of your automotive needs in the future.
Google Review
- October 22, 2022
Yelp Review
- October 08, 2022
This review is for the service team. I had to get my car recalled for an airbag replacement, came in at 11:00 to drop it off & was promised itll be done at 3:00, I did not get a text or response til I had to show up myself the next day at 12 & had to follow up on my car. The service member Peter...
Google Review
- September 22, 2022
Response from the owner Replied: Dear Esayas, Thank you for business and leaving us a rating!
Google Review
- September 22, 2022
Nice service.
Response from the owner Replied: Dear Jim, Thank you for business and leaving us a rating!
Google Review
- September 22, 2022
Google Review
- September 22, 2022
In September of 2020, I went with my son a h got a 2018 Cla 250. I was informed because he didn't have his license on him, that if I co - signed I would be able to take it out of my name whenever. As long as the payments were made on time, within a year. I even spoke to a Manger, who reassured me...
Google Review
- September 22, 2022
New location
Response from the owner Replied: Dear Kenneth, Thank you for business and leaving us a rating!
Google Review
- September 22, 2022
My wife and I came to the dealership (MB of Oakland) since we were on market for GLC 300 vehicle. Our salesman Chris was very friendly, honest and willing to help us get the car we wanted. We also got to meet a lot of friendly people there who treated us well during the whole purchase experience:-...
Response from the owner Replied: Dear Dmytro, Thank you for taking your time to share your experience and thank you for your business. We are looking forward to serving your automotive needs in the future.
Yelp Review
- September 14, 2022
My wife and I came to the dealership (MB of Oakland) since we were on market for GLC 300 vehicle. Our salesman Chris was very friendly, honest and willing to help us get the car we wanted. We also got to meet a lot of friendly people there who treated us well during the whole purchase experience: -...
Yelp Review
- August 26, 2022
We have acquired our second car from Oakland Mercedes Benz. Always had great service, very attentive and responsive on the first car.We just leased our second car ...an EV. This necessitated a lot more education and set up on our part but Oakland Mercedes Benz was there with us every step of the...
Google Review
- August 22, 2022
It is what it is! They treat you with respect and take good care of you. You will pay but it is Mercedes Benz.
Response from the owner Replied: Hi JD,Thank you for taking your time to leave us a review. We are happy to hear that you had a positive experience with us. Please let us know what we can do to make it a 5-star experience on your next visit.
Google Review
- August 22, 2022
Response from the owner Replied: Dear Yuhgirl, Thank you for leaving us a rating.
Google Review
- August 22, 2022
Though a mere 2 weeks from moving to their new “home” down the street on broadway, everything paled in comparison to our sales rep Manny. From first greeting to closing the deal, Manny was knowledgeable, kind, and attentive. He truly was the keystone to us making a deal the same day! Which led to...
Response from the owner Replied: Dear RS, Thank you for taking your time to share your experience and thank you for your business. We are looking forward to serving automotive needs in the future.
Google Review
- August 22, 2022
Horrible customer service
Google Review
- August 22, 2022
One of the friendlier dealership than the rest in the bay area.. I'd recommend this place!
Response from the owner Replied: Dear Bilwa, Thank you for business and leaving us a rating!
Google Review
- August 22, 2022
Response from the owner Replied: Dear Daily, Thank you for leaving us a rating.
Google Review
- August 22, 2022
Response from the owner Replied: Dear Araijah, Thank you for leaving us a rating and please do not hesitate to let us know how we can make it a 5-star experience on your next visit.
Google Review
- August 22, 2022
Response from the owner Replied: Dear Joe, Thank you for leaving us a rating.
Google Review
- August 22, 2022
I purchased a car from this dealer at their previous location in walnut creek in 2017.I had seen a certified used vehicle on their website. I called and verified the options on the car to make sure I don't drive 3 hours over the hill for no reason. When I arrived the car that they showed me was...
Google Review
- August 22, 2022
Very unhelpful over the phone...I wanted to come pick my car up, The service dept said I can pick up my car up on Saturday if invoice was paid and now the dealership says that's not true and sounds confused and not helpful or clear if I can actually pick it up. Get it together, Mercedes is supposed...
Yelp Review
- August 16, 2022
I saw a red Mercedes on the floor room floor.  It was nice with red and black seats. But , I wanted a white Mercedes with red n black seats.   My request was granted they called around and had it delivered the next week.  We had to iron out some details be for I even would go to look at it.   Long...
Yelp Review
- August 08, 2022
They refused to give pricing on an amg and wanted me to go into their showroom for me to get a price from their sales manager. Ridiculous. These guys are living like it's 1922.
Yelp Review
- July 29, 2022
A dealer by the name of Kurt was supposed to help me buy a new car but was making conversation with my male friend who drove us here in his Tesla. After my friend mentioned about his dad's old AMG GT 63, he became even more interested in talking to anyone but me. We even went on a test drive and was...
Yelp Review
- July 24, 2022
From start to finish these guys were on it!  Service advisor, David de la Torre was thorough in explaining what and when things need to be done..  He's a car enthusiast as well so he understands his customers! Thanks man!  These guys earned my business..
Google Review
- July 22, 2022
Excellent, fast and friendly service
Response from the owner Replied: Dear Ned, Thank you for taking your time to leave us a review.
Google Review
- July 22, 2022
Service assured me they r giving me the right part, it turned out its not.Not cool...
Cars.com Review
- July 18, 2022
If I could give them zero stars I would. I was racially profiled! My personal belongings was stolen out of my vehicle on the property of Mercedes Benz of Oakland. I was told by the Manager Giovanni Bondoc that their property is locked and secured. No response in two months from management. Today I...
Yelp Review
- July 18, 2022
If I could give them zero stars I would. I was racially profiled! My personal belongings was stolen out of my vehicle on the property of Mercedes Benz of Oakland. I was told by the Manager Giovanni Bondoc that their property is locked and secured. No response in two months from management. Today I...
Yelp Review
- July 14, 2022
MBZ Oakland Parts & Service dept gives the best service & very knowledgeable!  Shout out to Ray who makes every visit worth it!  Positive vibe with everyone.  They treat you the way you want to be treated!
Google Review
- June 22, 2022
The car salesperson appeared to know the inventory. But I was impressed. But I did buy me a great car (Mercedes Benz) from Mercedes Benz in Walnut Creek. Great dealership in Walnut Creek.
Google Review
- June 22, 2022
Response from the owner Replied: Dear Dawn, Thank you for taking your time to leave us a rating!
Yelp Review
- June 21, 2022
Back in the game with my new Mercedes! I always loved Mercedes and always will. There is no other car that screams "Boss". anyway service was great and everyone was friendly including security. Will be back for my service needs!
Yelp Review
- June 08, 2022
TERRIBLE SERVICE! Enough is enough!  I am a very kind working person who bought a new car from these people and ever since scheduling and having service performed has been a nightmare and needlessly making MY LIFE more difficult.I have the insurance for paintless dent removal and schedulued and...