This review Pacifc for Jessica she is unbelievable very smart top of her work. I appreciate your concern and follow up and the good work. You're awesome too far I know technician make a mistake. an honest mistake. Nobody is perfect but I appreciate you so much. All the good work.

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Wonderful service ! Best Mercedes Benz in the Bay Area !

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Excellent customer service. Very pleasant to work with.

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Francisco been very helpful .good service!

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The best dealership in the Bay Area hands down without argument. Raymond is always a big help !

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Response from the owner Replied: Hi Jieheng, Thank you for the 5-star rating! We’re delighted to know you had a great experience at Mercedes-Benz of Oakland. If there’s anything specific you’d like to share or if we can assist you further, please don’t hesitate to reach out. Thank you for choosing us!

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Yikes!! Please be careful with giving your contact info to this dealer if you’re browsing prices online. I have quite literally received 7 calls in the span of 24 hours on a Saturday and Sunday from multiple numbers associated with MB of Oakland. I was genuinely interested in one of their vehicles...

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Very fast service很快很好的服务

Response from the owner Replied: Thank you, Wing Ping Chan! We’re glad you enjoyed our fast and excellent service. We look forward to serving you again! (感谢您，Wing Ping Chan！我们很高兴您满意我们的快速和优质服务。期待再次为您服务！)

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Nice staff and service with good price.

Response from the owner Replied: Dear Ming, Thank you for your kind words! We’re thrilled to hear you had a great experience with our staff and service. We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland.

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I was terribly disappointed in th ineffectiveness of my recent service. My car was taken in on a Friday , there were no loaner cars. On Monday they were not done with the service and asked to keep it another day. The nerve- absolutely NOT! I missed paid appointments because i could not go without a...

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Had new tires installed on my vehicle, the service department completed installation a head Iof time promised, outstanding

Response from the owner Replied: Thank you, Nancy! We're glad to hear our service department exceeded your expectations by completing the tire installation ahead of schedule. We appreciate your kind words and look forward to assisting you again!

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Response from the owner Replied: Thank you for the 5-star rating, Faramarz! We appreciate your support!

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Fast and efficient. Very helpful with questions

Response from the owner Replied: Thank you for recognizing our fast and efficient service. We're glad we could assist you with your questions!

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Very good customer service and I will be returning.

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I had an absolutely fantastic experience purchasing a car from Mercedes-Benz of Oakland, and I cannot say enough good things about Wilson and Gianni. From start to finish, they were clear, professional, and accommodating. They made a deal that worked for us without any pressure, creating one of the...

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Response from the owner Replied: Thank you for your 5-star review!

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My service rep Is amazing Jessica is all that in a bag of chips. Makes everything seamless easy and pain-free.

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Everyone I dealt with at Oakland Mercedes Benz were professional, friendly, knowledgeable and on time!Thanks

Response from the owner Replied: Thank you, Steven! We’re glad to hear our team in Oakland provided professional and friendly service. We appreciate your kind words and look forward to serving you again!

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I’ve been to a handful of Mercedes Service locations. I love this one. The staff is so sweet and kind. People who were not even helping me offered me coffee and water, they remembered my face and told me welcome back and to have a great day. I didn’t feel pushed or pressured into buying all this...

Response from the owner Replied: Thank you, Sarah, for sharing your experience! We’re thrilled our team made you feel welcomed and cared for. Your kind words about their friendliness and efficiency mean a lot to us. We look forward to serving you again!

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Response from the owner Replied: Thank you for the 5-star rating, Chauncey! We appreciate your support!

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Professional, informative service as always.

Response from the owner Replied: Thank you, Caryl! We’re glad to hear you consistently receive professional and informative service. We appreciate your kind words and look forward to assisting you again!

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Response from the owner Replied: Thank you for the 5-star rating, Ina! We appreciate your support!

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Excellent

Response from the owner Replied: Thank you, Ruby! We’re glad you had an excellent experience. We appreciate your support!

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Courteous, professional, and efficient - I've purchased two cars from this dealership and had positive experiences both times.

Response from the owner Replied: Thank you, Peter, for your continued trust and kind words! We're thrilled to hear about your positive experiences with us. Enjoy your new car, and we look forward to serving you again in the future!

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Response from the owner Replied: Thank you for the 5-star rating, Herman! We appreciate your support!

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Very good. Fast, efficient.

Response from the owner Replied: Thank you, Marie, for the 5-star review! We're delighted to hear you found the service fast and efficient. We look forward to assisting you again at Mercedes-Benz of Oakland!

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Response from the owner Replied: Thank you, Ray, for the 5-star rating! We appreciate your support and look forward to assisting you again at Mercedes-Benz of Oakland.

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Response from the owner Replied: Thank you, Breanna Nicole, for your 5-star rating! We’re glad you had a positive experience with us and appreciate your support!

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Jessica in service took great care of me including follow-up texts after the service when I had some questions. Also, the loaner car was a quick and smooth process.

Response from the owner Replied: Thank you, Susan, for sharing your experience! We’re delighted to hear Jessica provided excellent care and attentive follow-up after your service. We’re glad the loaner car process was seamless as well. We look forward to assisting you again!

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Great service!

Response from the owner Replied: Thank you, Amin, for your 5-star review! We’re delighted to hear you had a great experience with our team. We appreciate your support and look forward to seeing you again!

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Service was done very well and on time

Response from the owner Replied: Thank you, Jai, for your 5-star review! We’re glad to hear your service was completed efficiently and to your satisfaction. We look forward to serving you again!

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Response from the owner Replied: Thank you, Bao, for your 5-star rating! We appreciate your support and look forward to assisting you again in the future!

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All the staff at Oakland Mercedes are very professional, very kind and respectful to customer. Especially Sam Le. Thank you so much for all you are doing.

Response from the owner Replied: Thank you, Nnenna, for your kind words and 5-star review! We’re thrilled to hear that you had a positive experience with our team at Mercedes-Benz of Oakland, and we’re especially glad that Sam Le made such a great impression. Providing professional, kind, and respectful service is what we strive for every day. We truly appreciate your support and look forward to assisting you again in the future!gg

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Mercedes diagnostics handled my situation with accuracy and efficiency by testing every area that secured my safety.

Response from the owner Replied: Thank you, Caren, for your positive feedback! We’re pleased to hear that our diagnostics team delivered accurate and efficient service, ensuring your safety through comprehensive testing. Your trust in our team is greatly valued, and we look forward to providing exceptional service in the future.

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Very positive experience purchasing a vehicle at Oakland Mercedes Benz.We live in Nevada, but was unable to find the vehicle locally that we were looking for, nor was the local dealer willing to help us find one. Using the MBUSA and Oakland MB websites, we found the exact vehicle with the options we...

Response from the owner Replied: Thank you, Arnie, for sharing your positive experience with Mercedes-Benz of Oakland! We're thrilled to hear that Jason and the team made your out-of-state purchase seamless and pleasant. It's wonderful that you found the exact vehicle you wanted and appreciated the extra effort with the FaceTime walkthrough. Enjoy your new Mercedes-Benz, and don't hesitate to reach out if you need further assistance!

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I was brightly greeted by staff member when randomly dropping by Oakland Mercedes when my oil light came on last week. The staff assessed the issue and then summoned Oscar who was ever the professional remedying the issue suggested scheduling repair for the next day so impressed I agreed. Although...

Response from the owner Replied: Thank you, Markendaya, for sharing your wonderful experience! We're delighted to hear that Oscar and Vincent went above and beyond to provide exceptional service and ensure your visit was both professional and efficient. Your satisfaction and kind words mean so much to us. We look forward to assisting you again in the future. Happy Holidays!

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Romey Joshi is an asset to the company!! He is professional,thoughtful and takes the time to explain everything about the vehicle.I truly hope the company knows what a gem he is.The first time buying a car is not a painful process because of his knowledge and consideration.

Response from the owner Replied: Thank you, Ameena, for sharing your wonderful experience! We're delighted to hear that Romey Joshi made your first car-buying process smooth and enjoyable with his professionalism and thoughtful approach. We'll be sure to recognize Romey for his exceptional service and dedication. Congratulations on your new vehicle, and we hope to assist you again in the future!

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Excellent customer service. Service representative Vincent Reed represented Mercedes Benz with great knowledge and experience.

Response from the owner Replied: Thank you, Phyllis, for the 5-star review! We're thrilled to hear that Vincent Reed provided knowledgeable and exceptional customer service, representing Mercedes-Benz of Oakland so well. We appreciate your kind words and look forward to assisting you again!

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I had an emergency scenario, flat tire in Moraga (already had out about 12 miles on the run flat tire); it was 330 pm on a Friday; no service center in Moraga had availability. MB of Oakland was dubious that we could limp over but they were ready when we made it there and were able to help.From the...

Response from the owner Replied: Thank you, Colleen, for sharing your story! We’re so glad our team at Mercedes-Benz of Oakland was able to assist during your emergency and get you back on the road. It’s wonderful to hear that everyone was friendly, helpful, and ready to go the extra mile. Your safety and satisfaction are our top priorities. Thank you for trusting us!

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Great service and experience. Sam La is a great, patient sales associate that made the entire process seamless. Recommend MB of Oakland

Response from the owner Replied: Thank you, Sham, for the wonderful feedback! We’re thrilled to hear that Sam La provided a seamless and patient experience for you. Your recommendation means a lot to us, and we’re glad we could make your visit to Mercedes-Benz of Oakland a great one. Enjoy your new vehicle!

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Response from the owner Replied: Thank you, Ardora, for the 5-star rating! We're glad you had a great experience at Mercedes-Benz of Oakland. We look forward to assisting you again!

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Amazing service!

Response from the owner Replied: Thank you, Andrew, for your feedback! We're thrilled to hear you had an amazing service experience at Mercedes-Benz of Oakland. We look forward to assisting you again in the future!

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Response from the owner Replied: Thank you, Steven, for your 4-star rating! We appreciate your feedback and hope to provide an even better experience during your next visit.

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Exceptional service. Sam is one of the best sales team members. You can have the good fortune to work with Mercedes-Benz of Oakland has always been great customer service and reliable.

Response from the owner Replied: Thank you, Michelle, for your kind words! We’re thrilled to hear that Sam and the team at Mercedes-Benz of Oakland provided exceptional service and made your experience a great one. It’s wonderful to know that the customer service and reliability continue to stand out. We look forward to assisting you again in the future!

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Great service and detailed information regarding the service needed for my vehicle. There was a video provided of the areas of concern for my vehicle as well as detailed information I was able to review from my phone about the services needed, and after reviewing, I could either accept or deny. I...

Response from the owner Replied: Thank you, Cherokee, for the glowing review! We’re thrilled to hear you appreciated the detailed service updates, including the video and mobile review options. It’s great to know the process was smooth and that our team could assist with round-trip transportation while servicing your vehicle. We look forward to providing you with the same exceptional experience in the future!

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Response from the owner Replied: Thank you, Mitch, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.

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Jessica had been my service advisor for the last 3 years and always a pleasure working with her. The service team at MB of Oakland is always smooth and easy and efficient couldn’t more grateful for them. Happy holidays

Response from the owner Replied: Thank you, Selah, for the wonderful review! We’re thrilled to hear Jessica and the service team have consistently provided smooth, efficient, and reliable service over the years. We appreciate your loyalty and wish you happy holidays as well!

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Very prompt and efficient pick up, servicing and delivery of my vehicle

Response from the owner Replied: Thank you, Alice, for sharing your experience! We’re delighted to hear that the pick-up, servicing, and delivery of your vehicle were prompt and efficient. We look forward to assisting you again in the future.

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Simply fantastic, great service experience and knowledgeable advisors.

Response from the owner Replied: Thank you, Robin, for the wonderful feedback! We’re thrilled to hear you had a fantastic service experience with our knowledgeable advisors. We look forward to continuing to provide top-notch service for you at Mercedes-Benz of Oakland!

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Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.

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Very curious serviceDetail to attention when passing informationNo pressure

Response from the owner Replied: Thank you, Kashmir, for the 5-star review! We’re glad to hear you experienced attentive and pressure-free service. We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland!

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Response from the owner Replied: Thank you, Brandi, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland. We look forward to serving you again!

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Response from the owner Replied: Dear Eric, Thank you for business and leaving us a rating!

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Response from the owner Replied: Thank you, Robert, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland. If there’s anything more we can do for you, feel free to let us know!

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I’ve been coming to this location for my car’s service for 7 years; and the first time I’ve been disappointed in the experience, where one of the Mercedes employees mistakenly left my car key in another clients vehicle, if that client didn’t call Mercedes back to indicate as such, then my car key...

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Xavier was very patient and extremely professional. Made the purchasing of my new car a very pleasant and hassle-free experience. I would highly recommend working with him.

Response from the owner Replied: Thank you, Marita, for sharing your experience! We’re thrilled to hear Xavier’s patience and professionalism made your car purchase smooth and hassle-free. We appreciate your recommendation and hope you enjoy your new car!

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Response from the owner Replied: Thank you, Dragana, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland.

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Response from the owner Replied: Thank you, Tarika, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.

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Ryan, Misha and Romey were great to work with.

Response from the owner Replied: Thank you, Timothy, for the 5-star review! We’re glad Ryan, Misha, and Romey made your experience enjoyable. We appreciate your support and look forward to assisting you again!

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Response from the owner Replied: Thank you, Jingwen, for the 5-star rating! We appreciate your support and look forward to serving you again.

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Response from the owner Replied: Thank you, Nakia, for the 5-star rating! We’re glad you had a positive experience with us at Mercedes-Benz of Oakland. We look forward to seeing you again!

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Excellent service, very professional staff, and surprised me for cleaning my car

Response from the owner Replied: Thank you, Marissa, for the 5-star review! We’re thrilled to hear you had an excellent experience with our professional team and appreciated the surprise car cleaning. We look forward to serving you again!

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The service was excellent. The car was returned on the promised date. James was excellent appreciated the video overview and explanation of the recommended repairs.

Response from the owner Replied: Thank you, Yulanda, for the 5-star review! We’re pleased to hear James provided excellent service and that you appreciated the video overview and clear explanations. We’re glad your car was ready on time and look forward to assisting you again!

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Response from the owner Replied: Thank you, Nattakan, for the 5-star rating! We appreciate your support and look forward to serving you again.

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Wilson was great to work with. He was highly responsive and easy to work with. After the purchase, they also connected us with Ted, who is a Mercedes Concierge. He helped us understand all the detailed features of the car.

Response from the owner Replied: Thank you, Jay, for the 5-star review! We’re glad to hear Wilson provided a smooth and responsive experience, and that Ted’s expertise as a Mercedes Concierge made exploring your car’s features seamless. Enjoy your new vehicle!

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Response from the owner Replied: Thank you, Adrianne, for the 5-star rating! We’re glad to have earned your support and look forward to assisting you again.

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Response from the owner Replied: Thank you for the 5-star rating, Delmoreen! We appreciate your support and look forward to seeing you again.

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Super satisfying experience! Staff are professional and get the work done quickly and smoothly! Our consultant is Jason Li. He is very informational and patient with everything I asked about the car. Highly recommend to everyone!

Response from the owner Replied: Thank you for sharing your experience, Dan! We’re thrilled to hear that Jason Li provided you with professional and patient service, ensuring everything went smoothly. We appreciate the recommendation and look forward to serving you again!

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Tire Repair. Same day service. Excellent

Response from the owner Replied: Thank you, Michael, for sharing your experience! We’re glad we could provide you with excellent same-day tire repair service. We appreciate your trust in us and look forward to assisting you again.

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A very pleasant experience with a helpful and informed team. Trey, Wilson and Ken were great & efficient.

Response from the owner Replied: Thank you, Neda, for sharing your experience! We’re pleased to hear that Trey, Wilson, and Ken provided helpful and efficient service. We look forward to serving you again in the future!

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Response from the owner Replied: Thank you for the 5-star rating, Louis! We’re grateful for your support and look forward to your next visit.

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Response from the owner Replied: Thank you for the 5-star rating, Tenzin! We appreciate your support and look forward to serving you again.

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Response from the owner Replied: Thank you, David, for the 5-star rating! We’re pleased to know you had a great experience at Mercedes-Benz of Oakland. We look forward to assisting you again!

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Response from the owner Replied: Thank you, David, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to welcoming you back.

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