Yelp Review
- January 16, 2025
This review Pacifc for Jessica she is unbelievable very smart top of her work. I appreciate your concern and follow up and the good work. You're awesome too far I know technician make a mistake. an honest mistake. Nobody is perfect but I appreciate you so much. All the good work.
Google Review
- January 14, 2025
Wonderful service ! Best Mercedes Benz in the Bay Area !
Google Review
- January 14, 2025
Excellent customer service. Very pleasant to work with.
Google Review
- January 14, 2025
Francisco been very helpful .good service!
Yelp Review
- January 14, 2025
The best dealership in the Bay Area hands down without argument. Raymond is always a big help !
Google Review
- January 13, 2025
Response from the owner Replied: Hi Jieheng, Thank you for the 5-star rating! We’re delighted to know you had a great experience at Mercedes-Benz of Oakland. If there’s anything specific you’d like to share or if we can assist you further, please don’t hesitate to reach out. Thank you for choosing us!
Google Review
- January 13, 2025
Yikes!! Please be careful with giving your contact info to this dealer if you’re browsing prices online. I have quite literally received 7 calls in the span of 24 hours on a Saturday and Sunday from multiple numbers associated with MB of Oakland. I was genuinely interested in one of their vehicles...
Google Review
- January 11, 2025
Very fast service很快很好的服务
Response from the owner Replied: Thank you, Wing Ping Chan! We're glad you enjoyed our fast and excellent service. We look forward to serving you again! (Thank you, Wing Ping Chan! We're glad you enjoyed our fast and excellent service. We look forward to serving you again! You serve! )
Google Review
- January 11, 2025
Nice staff and service with good price.
Response from the owner Replied: Dear Ming, Thank you for your kind words! We’re thrilled to hear you had a great experience with our staff and service. We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- January 11, 2025
I was terribly disappointed in th ineffectiveness of my recent service. My car was taken in on a Friday , there were no loaner cars. On Monday they were not done with the service and asked to keep it another day. The nerve- absolutely NOT! I missed paid appointments because i could not go without a...
Google Review
- January 11, 2025
Had new tires installed on my vehicle, the service department completed installation a head Iof time promised, outstanding
Response from the owner Replied: Thank you, Nancy! We're glad to hear our service department exceeded your expectations by completing the tire installation ahead of schedule. We appreciate your kind words and look forward to assisting you again!
Google Review
- January 10, 2025
Response from the owner Replied: Thank you for the 5-star rating, Faramarz! We appreciate your support!
Google Review
- January 09, 2025
Fast and efficient. Very helpful with questions
Response from the owner Replied: Thank you for recognizing our fast and efficient service. We're glad we could assist you with your questions!
Google Review
- January 09, 2025
Google Review
- January 09, 2025
Very good customer service and I will be returning.
Google Review
- January 09, 2025
I had an absolutely fantastic experience purchasing a car from Mercedes-Benz of Oakland, and I cannot say enough good things about Wilson and Gianni. From start to finish, they were clear, professional, and accommodating. They made a deal that worked for us without any pressure, creating one of the...
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 08, 2025
My service rep Is amazing Jessica is all that in a bag of chips. Makes everything seamless easy and pain-free.
Google Review
- January 08, 2025
Everyone I dealt with at Oakland Mercedes Benz were professional, friendly, knowledgeable and on time!Thanks
Response from the owner Replied: Thank you, Steven! We’re glad to hear our team in Oakland provided professional and friendly service. We appreciate your kind words and look forward to serving you again!
Google Review
- January 08, 2025
I’ve been to a handful of Mercedes Service locations. I love this one. The staff is so sweet and kind. People who were not even helping me offered me coffee and water, they remembered my face and told me welcome back and to have a great day. I didn’t feel pushed or pressured into buying all this...
Response from the owner Replied: Thank you, Sarah, for sharing your experience! We’re thrilled our team made you feel welcomed and cared for. Your kind words about their friendliness and efficiency mean a lot to us. We look forward to serving you again!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for the 5-star rating, Chauncey! We appreciate your support!
Google Review
- January 08, 2025
Professional, informative service as always.
Response from the owner Replied: Thank you, Caryl! We’re glad to hear you consistently receive professional and informative service. We appreciate your kind words and look forward to assisting you again!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for the 5-star rating, Ina! We appreciate your support!
Google Review
- January 08, 2025
Excellent
Response from the owner Replied: Thank you, Ruby! We’re glad you had an excellent experience. We appreciate your support!
Google Review
- January 08, 2025
Courteous, professional, and efficient - I've purchased two cars from this dealership and had positive experiences both times.
Response from the owner Replied: Thank you, Peter, for your continued trust and kind words! We're thrilled to hear about your positive experiences with us. Enjoy your new car, and we look forward to serving you again in the future!
Google Review
- January 04, 2025
Response from the owner Replied: Thank you for the 5-star rating, Herman! We appreciate your support!
Google Review
- January 02, 2025
Very good. Fast, efficient.
Response from the owner Replied: Thank you, Marie, for the 5-star review! We're delighted to hear you found the service fast and efficient. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- January 02, 2025
Response from the owner Replied: Thank you, Ray, for the 5-star rating! We appreciate your support and look forward to assisting you again at Mercedes-Benz of Oakland.
Google Review
- January 01, 2025
Response from the owner Replied: Thank you, Breanna Nicole, for your 5-star rating! We’re glad you had a positive experience with us and appreciate your support!
Google Review
- December 31, 2024
Jessica in service took great care of me including follow-up texts after the service when I had some questions. Also, the loaner car was a quick and smooth process.
Response from the owner Replied: Thank you, Susan, for sharing your experience! We’re delighted to hear Jessica provided excellent care and attentive follow-up after your service. We’re glad the loaner car process was seamless as well. We look forward to assisting you again!
Google Review
- December 28, 2024
Great service!
Response from the owner Replied: Thank you, Amin, for your 5-star review! We’re delighted to hear you had a great experience with our team. We appreciate your support and look forward to seeing you again!
Google Review
- December 28, 2024
Service was done very well and on time
Response from the owner Replied: Thank you, Jai, for your 5-star review! We’re glad to hear your service was completed efficiently and to your satisfaction. We look forward to serving you again!
Google Review
- December 27, 2024
Response from the owner Replied: Thank you, Bao, for your 5-star rating! We appreciate your support and look forward to assisting you again in the future!
Google Review
- December 27, 2024
All the staff at Oakland Mercedes are very professional, very kind and respectful to customer. Especially Sam Le. Thank you so much for all you are doing.
Response from the owner Replied: Thank you, Nnenna, for your kind words and 5-star review! We’re thrilled to hear that you had a positive experience with our team at Mercedes-Benz of Oakland, and we’re especially glad that Sam Le made such a great impression. Providing professional, kind, and respectful service is what we strive for every day. We truly appreciate your support and look forward to assisting you again in the future!gg
Google Review
- December 27, 2024
Mercedes diagnostics handled my situation with accuracy and efficiency by testing every area that secured my safety.
Response from the owner Replied: Thank you, Caren, for your positive feedback! We’re pleased to hear that our diagnostics team delivered accurate and efficient service, ensuring your safety through comprehensive testing. Your trust in our team is greatly valued, and we look forward to providing exceptional service in the future.
Google Review
- December 27, 2024
Very positive experience purchasing a vehicle at Oakland Mercedes Benz.We live in Nevada, but was unable to find the vehicle locally that we were looking for, nor was the local dealer willing to help us find one. Using the MBUSA and Oakland MB websites, we found the exact vehicle with the options we...
Response from the owner Replied: Thank you, Arnie, for sharing your positive experience with Mercedes-Benz of Oakland! We're thrilled to hear that Jason and the team made your out-of-state purchase seamless and pleasant. It's wonderful that you found the exact vehicle you wanted and appreciated the extra effort with the FaceTime walkthrough. Enjoy your new Mercedes-Benz, and don't hesitate to reach out if you need further assistance!
Google Review
- December 24, 2024
I was brightly greeted by staff member when randomly dropping by Oakland Mercedes when my oil light came on last week. The staff assessed the issue and then summoned Oscar who was ever the professional remedying the issue suggested scheduling repair for the next day so impressed I agreed. Although...
Response from the owner Replied: Thank you, Markendaya, for sharing your wonderful experience! We're delighted to hear that Oscar and Vincent went above and beyond to provide exceptional service and ensure your visit was both professional and efficient. Your satisfaction and kind words mean so much to us. We look forward to assisting you again in the future. Happy Holidays!
Google Review
- December 24, 2024
Romey Joshi is an asset to the company!! He is professional,thoughtful and takes the time to explain everything about the vehicle.I truly hope the company knows what a gem he is.The first time buying a car is not a painful process because of his knowledge and consideration.
Response from the owner Replied: Thank you, Ameena, for sharing your wonderful experience! We're delighted to hear that Romey Joshi made your first car-buying process smooth and enjoyable with his professionalism and thoughtful approach. We'll be sure to recognize Romey for his exceptional service and dedication. Congratulations on your new vehicle, and we hope to assist you again in the future!
Google Review
- December 24, 2024
Excellent customer service. Service representative Vincent Reed represented Mercedes Benz with great knowledge and experience.
Response from the owner Replied: Thank you, Phyllis, for the 5-star review! We're thrilled to hear that Vincent Reed provided knowledgeable and exceptional customer service, representing Mercedes-Benz of Oakland so well. We appreciate your kind words and look forward to assisting you again!
Google Review
- December 23, 2024
I had an emergency scenario, flat tire in Moraga (already had out about 12 miles on the run flat tire); it was 330 pm on a Friday; no service center in Moraga had availability. MB of Oakland was dubious that we could limp over but they were ready when we made it there and were able to help.From the...
Response from the owner Replied: Thank you, Colleen, for sharing your story! We’re so glad our team at Mercedes-Benz of Oakland was able to assist during your emergency and get you back on the road. It’s wonderful to hear that everyone was friendly, helpful, and ready to go the extra mile. Your safety and satisfaction are our top priorities. Thank you for trusting us!
Google Review
- December 22, 2024
Great service and experience. Sam La is a great, patient sales associate that made the entire process seamless. Recommend MB of Oakland
Response from the owner Replied: Thank you, Sham, for the wonderful feedback! We’re thrilled to hear that Sam La provided a seamless and patient experience for you. Your recommendation means a lot to us, and we’re glad we could make your visit to Mercedes-Benz of Oakland a great one. Enjoy your new vehicle!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you, Ardora, for the 5-star rating! We're glad you had a great experience at Mercedes-Benz of Oakland. We look forward to assisting you again!
Google Review
- December 21, 2024
Amazing service!
Response from the owner Replied: Thank you, Andrew, for your feedback! We're thrilled to hear you had an amazing service experience at Mercedes-Benz of Oakland. We look forward to assisting you again in the future!
Google Review
- December 20, 2024
Response from the owner Replied: Thank you, Steven, for your 4-star rating! We appreciate your feedback and hope to provide an even better experience during your next visit.
Google Review
- December 20, 2024
Exceptional service. Sam is one of the best sales team members. You can have the good fortune to work with Mercedes-Benz of Oakland has always been great customer service and reliable.
Response from the owner Replied: Thank you, Michelle, for your kind words! We’re thrilled to hear that Sam and the team at Mercedes-Benz of Oakland provided exceptional service and made your experience a great one. It’s wonderful to know that the customer service and reliability continue to stand out. We look forward to assisting you again in the future!
Google Review
- December 19, 2024
Great service and detailed information regarding the service needed for my vehicle. There was a video provided of the areas of concern for my vehicle as well as detailed information I was able to review from my phone about the services needed, and after reviewing, I could either accept or deny. I...
Response from the owner Replied: Thank you, Cherokee, for the glowing review! We’re thrilled to hear you appreciated the detailed service updates, including the video and mobile review options. It’s great to know the process was smooth and that our team could assist with round-trip transportation while servicing your vehicle. We look forward to providing you with the same exceptional experience in the future!
Google Review
- December 19, 2024
Response from the owner Replied: Thank you, Mitch, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- December 19, 2024
Jessica had been my service advisor for the last 3 years and always a pleasure working with her. The service team at MB of Oakland is always smooth and easy and efficient couldn’t more grateful for them. Happy holidays
Response from the owner Replied: Thank you, Selah, for the wonderful review! We’re thrilled to hear Jessica and the service team have consistently provided smooth, efficient, and reliable service over the years. We appreciate your loyalty and wish you happy holidays as well!
Google Review
- December 19, 2024
Very prompt and efficient pick up, servicing and delivery of my vehicle
Response from the owner Replied: Thank you, Alice, for sharing your experience! We’re delighted to hear that the pick-up, servicing, and delivery of your vehicle were prompt and efficient. We look forward to assisting you again in the future.
Google Review
- December 18, 2024
Simply fantastic, great service experience and knowledgeable advisors.
Response from the owner Replied: Thank you, Robin, for the wonderful feedback! We’re thrilled to hear you had a fantastic service experience with our knowledgeable advisors. We look forward to continuing to provide top-notch service for you at Mercedes-Benz of Oakland!
Google Review
- December 18, 2024
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- December 18, 2024
Very curious serviceDetail to attention when passing informationNo pressure
Response from the owner Replied: Thank you, Kashmir, for the 5-star review! We’re glad to hear you experienced attentive and pressure-free service. We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- December 17, 2024
Response from the owner Replied: Thank you, Brandi, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland. We look forward to serving you again!
Google Review
- December 17, 2024
Response from the owner Replied: Dear Eric, Thank you for business and leaving us a rating!
Google Review
- December 17, 2024
Response from the owner Replied: Thank you, Robert, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland. If there’s anything more we can do for you, feel free to let us know!
Google Review
- December 17, 2024
I’ve been coming to this location for my car’s service for 7 years; and the first time I’ve been disappointed in the experience, where one of the Mercedes employees mistakenly left my car key in another clients vehicle, if that client didn’t call Mercedes back to indicate as such, then my car key...
Google Review
- December 16, 2024
Xavier was very patient and extremely professional. Made the purchasing of my new car a very pleasant and hassle-free experience. I would highly recommend working with him.
Response from the owner Replied: Thank you, Marita, for sharing your experience! We’re thrilled to hear Xavier’s patience and professionalism made your car purchase smooth and hassle-free. We appreciate your recommendation and hope you enjoy your new car!
Google Review
- December 15, 2024
Response from the owner Replied: Thank you, Dragana, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland.
Google Review
- December 15, 2024
Response from the owner Replied: Thank you, Tarika, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- December 15, 2024
Ryan, Misha and Romey were great to work with.
Response from the owner Replied: Thank you, Timothy, for the 5-star review! We’re glad Ryan, Misha, and Romey made your experience enjoyable. We appreciate your support and look forward to assisting you again!
Google Review
- December 14, 2024
Response from the owner Replied: Thank you, Jingwen, for the 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- December 14, 2024
Response from the owner Replied: Thank you, Nakia, for the 5-star rating! We’re glad you had a positive experience with us at Mercedes-Benz of Oakland. We look forward to seeing you again!
Google Review
- December 12, 2024
Excellent service, very professional staff, and surprised me for cleaning my car
Response from the owner Replied: Thank you, Marissa, for the 5-star review! We’re thrilled to hear you had an excellent experience with our professional team and appreciated the surprise car cleaning. We look forward to serving you again!
Google Review
- December 12, 2024
The service was excellent. The car was returned on the promised date. James was excellent appreciated the video overview and explanation of the recommended repairs.
Response from the owner Replied: Thank you, Yulanda, for the 5-star review! We’re pleased to hear James provided excellent service and that you appreciated the video overview and clear explanations. We’re glad your car was ready on time and look forward to assisting you again!
Google Review
- December 12, 2024
Response from the owner Replied: Thank you, Nattakan, for the 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- December 12, 2024
Wilson was great to work with. He was highly responsive and easy to work with. After the purchase, they also connected us with Ted, who is a Mercedes Concierge. He helped us understand all the detailed features of the car.
Response from the owner Replied: Thank you, Jay, for the 5-star review! We’re glad to hear Wilson provided a smooth and responsive experience, and that Ted’s expertise as a Mercedes Concierge made exploring your car’s features seamless. Enjoy your new vehicle!
Google Review
- December 11, 2024
Response from the owner Replied: Thank you, Adrianne, for the 5-star rating! We’re glad to have earned your support and look forward to assisting you again.
Google Review
- December 11, 2024
Response from the owner Replied: Thank you for the 5-star rating, Delmoreen! We appreciate your support and look forward to seeing you again.
Google Review
- December 11, 2024
Super satisfying experience! Staff are professional and get the work done quickly and smoothly! Our consultant is Jason Li. He is very informational and patient with everything I asked about the car. Highly recommend to everyone!
Response from the owner Replied: Thank you for sharing your experience, Dan! We’re thrilled to hear that Jason Li provided you with professional and patient service, ensuring everything went smoothly. We appreciate the recommendation and look forward to serving you again!
Google Review
- December 11, 2024
Tire Repair. Same day service. Excellent
Response from the owner Replied: Thank you, Michael, for sharing your experience! We’re glad we could provide you with excellent same-day tire repair service. We appreciate your trust in us and look forward to assisting you again.
Google Review
- December 10, 2024
A very pleasant experience with a helpful and informed team. Trey, Wilson and Ken were great & efficient.
Response from the owner Replied: Thank you, Neda, for sharing your experience! We’re pleased to hear that Trey, Wilson, and Ken provided helpful and efficient service. We look forward to serving you again in the future!
Google Review
- December 10, 2024
Response from the owner Replied: Thank you for the 5-star rating, Louis! We’re grateful for your support and look forward to your next visit.
Google Review
- December 10, 2024
Response from the owner Replied: Thank you for the 5-star rating, Tenzin! We appreciate your support and look forward to serving you again.
Google Review
- December 09, 2024
Response from the owner Replied: Thank you, David, for the 5-star rating! We’re pleased to know you had a great experience at Mercedes-Benz of Oakland. We look forward to assisting you again!
Google Review
- December 07, 2024
Response from the owner Replied: Thank you, David, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to welcoming you back.
Google Review
- December 07, 2024
Response from the owner Replied: Thank you, Allen, for your 5-star rating. We appreciate your support and look forward to assisting you again in the future!
Google Review
- December 06, 2024
Easy to communicate with.
Response from the owner Replied: Thank you, Jo-Anne, for your feedback. We’re pleased to hear you found communication with our team easy and seamless. We look forward to serving you again!
Google Review
- December 06, 2024
Francisco Monterrosa has a great customer service support and communication skills.All my questions and concerns were answered in a very professional and respectful manner.
Response from the owner Replied: Thank you, Rebecca, for recognizing Francisco Monterrosa’s exceptional customer service and communication. We’re glad to hear your questions and concerns were addressed professionally and respectfully. We look forward to assisting you again in the future!
Google Review
- December 06, 2024
Response from the owner Replied: Thank you, Mario, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland.
Google Review
- December 05, 2024
Raymond always does a great job! He knows his stuff and is very responsive to customers.
Response from the owner Replied: Thank you for the positive review, Farook Afsari! We're thrilled to hear about your great experience with Raymond. Your satisfaction is important to us, and we look forward to serving you again.
Google Review
- December 05, 2024
Go see Vincent Reed at Mercedes Benz Oakland! Vincent provided exceptional customer service! His calming demeanor was very much appreciated.
Response from the owner Replied: Thank you, Janett, for the wonderful review! We’re delighted to hear that Vincent provided exceptional customer service and made your experience so positive. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Google Review
- December 05, 2024
Just got my first car here everyone was so helpful especially rus he took care of me with getting my car he is amazing
Response from the owner Replied: Thank you, Lemech, for your kind words and 5-star review! We’re thrilled to hear that your first car purchase was such a positive experience. It’s great to know that Rus provided amazing support and made the process smooth. Congratulations on your new car, and welcome to the Mercedes-Benz family!
Google Review
- December 05, 2024
Response from the owner Replied: Thank you, Ed, for your 5-star rating! We’re glad you had a great experience with us and look forward to assisting you again in the future.
Google Review
- December 05, 2024
Good service - efficient
Response from the owner Replied: Thank you, Wayne! We’re glad to hear you had an efficient and positive service experience with us.
Google Review
- December 05, 2024
Response from the owner Replied: Thank you for the excellent rating, Mark! We appreciate your feedback and look forward to serving you again in the future.
Google Review
- December 04, 2024
Left by Mubarak A.
They would have had a five star , if the service writer lived up to my request. Which was save my old part for me the customer. He had a lame excuse!
Response from the owner Replied: Thank you for your feedback, Mubarak. We’re glad to hear that your experience was mostly positive, but we apologize for the oversight regarding your request. We’ll use your comments to improve our communication and ensure such requests are handled properly in the future. Thank you for bringing this to our attention.
Google Review
- December 03, 2024
Thanks for all your help.James is amazing from start to finish.The gentleman who greet you when you pull up are awesome.Very friendly staff.
Response from the owner Replied: Thank you for your kind words, Jeff! We’re delighted to hear about your great experience at Mercedes-Benz of Oakland. James and the rest of our team strive to provide top-notch service from the moment you arrive. We appreciate your feedback and look forward to serving you again!
Google Review
- December 03, 2024
James at service is the best.Oakland Mercedes Benz has the Best service ever.
Response from the owner Replied: Thank you for your feedback! We’re delighted to hear that James and the team at Mercedes-Benz of Oakland exceeded your expectations. Providing exceptional service is our top priority, and we’re glad to know you had such a positive experience. We look forward to serving you again in the future!
Google Review
- December 03, 2024
Great easy process thanks to Giovanni
Response from the owner Replied: Thank you, Willian! We’re glad to hear Giovanni made the process smooth and straightforward for you. We appreciate your feedback!
Google Review
- December 03, 2024
Jessica an advisor at Mercedes Benz of Oakland is one of a kind. She goes over and beyond for her customers. I Appreciate her ability to stay professional and always keep me updated with changes to my vehicle. Nice to know ppl with empathy and professionalism still exist.
Response from the owner Replied: Thank you, Akia! We’re delighted to hear about your positive experience with Jessica. Her professionalism and dedication truly make a difference. We appreciate your kind words!
Google Review
- December 03, 2024
Jason was very prompt in his communication and was very helpful in finalizing the purchase. Entire purchase process was hassle free and I would recommend Jason and Oakland Benz for purchases. Thank you team for making the purchase a memorable one.
Response from the owner Replied: Thank you, Arun Valliyil, for sharing your positive experience! We're delighted to hear that Jason's prompt communication and assistance made your purchase hassle-free and memorable. Your recommendation means a lot to us, and we look forward to serving you again at Mercedes-Benz of Oakland. Enjoy your new vehicle!
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for your positive rating, Jacky. We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- December 02, 2024
Response from the owner Replied: Thank you for your 5-star rating, Wendell! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- November 30, 2024
Jessica in service is amazing .. great customer service every-time.I had the worst experience when trying to get a new car. Claudia in sales necker retuned my multiple calls and was not pleasant . Wound up going yo Benz of Walnut Creek where they were so accommodating and great service.
Response from the owner Replied: Thank you for sharing your experience, Jenny. We're glad to hear Jessica in service continues to provide excellent support! We apologize for any inconvenience you faced with our sales team and appreciate your feedback—it helps us improve. We're always here to assist with your service needs.
Google Review
- November 30, 2024
Response from the owner Replied: Thank you, Cesar, for your 5-star rating! We appreciate your support and look forward to assisting you again.
Google Review
- November 30, 2024
Response from the owner Replied: Thank you, Raymond, for the 5-star rating! We’re glad you had a positive experience with Mercedes-Benz of Oakland.
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Howard, for your 5-star rating! We appreciate your feedback and look forward to assisting you again at Mercedes-Benz of Oakland.
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Lelio, for your rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Rhoda, for the 4-star rating! We appreciate your feedback and look forward to providing an even better experience during your next visit to Mercedes-Benz of Oakland!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, L. Wang! We appreciate your 5-star rating and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- November 29, 2024
Great customer service. They aim to please. You will leave satisfied.
Response from the owner Replied: Thank you, Rosalyn! We’re delighted to hear you enjoyed the great customer service and left satisfied. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 29, 2024
Service is absolutely excellent start to finish, all the guys from advisors to ppl working garage, to my favorite dude security guy super humble been there for years just a good man. EVERYONE warm, kind, helpful, make you want to stop in just for a coffee or cocoa every once in a while on a whim,...
Response from the owner Replied: Thank you, Holden! We’re delighted to hear about your excellent experience with our team, from advisors to the service crew and even our long-standing security staff. Your kind words about the warm and welcoming atmosphere mean a lot to us. We look forward to seeing you again at Mercedes-Benz of Oakland—coffee or cocoa is always on us!
Google Review
- November 29, 2024
Wonderful people, great experience. Highly recommend for anyone looking for a new car. Sam and Samir took great care of me and I can’t express how amazing and smooth the experience was. Thank you!!
Response from the owner Replied: Thank you, Ehsan! We’re thrilled to hear about your smooth and amazing experience with Sam and Samir. Your recommendation means a lot, and we’re grateful for the opportunity to assist you. Enjoy your new car, and we look forward to seeing you again at Mercedes-Benz of Oakland!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Rob, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 29, 2024
Car was promised as expected for my 80K service. Would have given more stars but the final cost was 3x more than my 70K service. Not sure why but it looks like their labor costs have substantially increased YOY.
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Marvin, for the 5-star rating! We’re pleased you had a great experience at Mercedes-Benz of Oakland and look forward to assisting you again!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you, Sylvia, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 29, 2024
Punctual polite convenient prices were reasonable. I appreciate the quote and information about my car. Absolutely superb service. I would recommend anyone with Mercedes to get their service from Mercedes-Benz of Oakland honestly
Response from the owner Replied: Thank you, Quincy! We’re thrilled to hear about your superb experience and appreciate your recommendation. Providing punctual, polite, and transparent service is our priority. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 23, 2024
Very nice experience, was impressed with their professionslism.
Response from the owner Replied: Thank you, Sunil! We’re glad to hear you had a great experience and appreciated the professionalism of our team. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 23, 2024
I love it I like it so much that I always gonna bring my car to get the best service from you guys. Thank you and I love everyone in the Mercedez Benz in Broadway. Avenue in Auckland
Response from the owner Replied: Thank you, Jose! We’re thrilled to hear how much you love bringing your car to Mercedes-Benz of Oakland. Your kind words mean a lot to our team, and we look forward to continuing to provide you with the best service. Thank you for your loyalty!
Google Review
- November 22, 2024
Sam La is truly a professional. If you are in the market for a new car, please contact him. The dealership is top notch and they make the buying experience a smooth and painless experience.
Response from the owner Replied: Thank you, Allan! We’re delighted to hear that Sam La provided a professional and smooth car-buying experience. We appreciate your kind words and recommendation. We look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 22, 2024
Mercedes of Oakland is a good place to go. the people there are polite and catering to you. thank you
Response from the owner Replied: Thank you, Michael! We’re glad to hear you had a positive experience with the polite and attentive team at Mercedes-Benz of Oakland. We appreciate your feedback and look forward to assisting you again!
Google Review
- November 21, 2024
I'm completely satisfied with the latest repairs done on my 2004 CLK500. The car is running like a brand new vehicle. The power is unbelievable. When I'm able I will have a complete tune up done on the engine. I had my windshield wipers replaced and the blade on the passenger side does not...
Response from the owner Replied: Thank you, Cary! We’re thrilled to hear your 2004 CLK500 is running like new after the latest repairs. We appreciate your feedback regarding the passenger-side wiper and will be happy to assist with that during your next visit. Thank you for choosing Mercedes-Benz of Oakland, and we look forward to serving you again!
Google Review
- November 21, 2024
Response from the owner Replied: Thank you, Ali, for the 4-star rating! We appreciate your feedback and look forward to providing an even better experience during your next visit to Mercedes-Benz of Oakland!
Google Review
- November 21, 2024
Experts , speedy, consciencous of my time frame needs
Response from the owner Replied: Thank you for recognizing our team's expertise and efficiency in meeting your time frame needs!
Google Review
- November 20, 2024
I found my 2023 e350 on line through Mercedes Benz of Oakland and the process was flawless! Once there, I met with Shiv Sharma and he guided me through the process (initial paperwork) and navigated all the important information on the Mercedes from setting up the app on my phone to connecting my...
Response from the owner Replied: Thank you, Debbie! We’re thrilled to hear that your experience purchasing your 2023 E350 was seamless. Shiv’s professionalism and attention to detail made the process enjoyable, and we’re glad he could assist with everything from paperwork to setting up your new car. Congratulations on your new Mercedes, and we appreciate your kind words for Shiv and the team at Mercedes-Benz of Oakland!
Google Review
- November 20, 2024
Response from the owner Replied: Thank you, Enda, for the 5-star rating! We’re glad you had a great experience at Mercedes-Benz of Oakland and look forward to assisting you again!
Google Review
- November 19, 2024
Positive experience. I’m proud and happy of the work that you and your staff put in!
Response from the owner Replied: Thank you, Bobby! We’re pleased to hear you had a positive experience and appreciate your kind words. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 19, 2024
Always great service on the car and great customer service!
Response from the owner Replied: Thank you, George! We’re glad to hear you consistently receive excellent service for your car and outstanding customer support. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 18, 2024
Response from the owner Replied: Thank you, Mui Cheng Goh! We appreciate your 5-star rating and look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 18, 2024
Response from the owner Replied: Thank you, Scott, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 18, 2024
Greedy greedy liars….
Google Review
- November 17, 2024
Always a great experience when i bring my vehicle here for service. My service advisor Jessica is extremely knowledgeable and helpful! Will definitely be a long time customer here.
Response from the owner Replied: Thank you, Klein! We’re thrilled to hear that Jessica’s knowledge and helpfulness make your service visits such a great experience. We truly appreciate your loyalty and look forward to continuing to serve you at Mercedes-Benz of Oakland!
Google Review
- November 16, 2024
I’d like to thanks Merc’s team, specially Romey’s attention and patience!
Response from the owner Replied: Thank you, Roberto! We’re delighted to hear that Romey and the Mercedes-Benz of Oakland team provided attentive and patient service. We look forward to serving you again!
Google Review
- November 16, 2024
Berry compassionate and considerate. Team Oakland Benz
Response from the owner Replied: Thank you, Davin! We’re glad to hear that the team at Mercedes-Benz of Oakland provided compassionate and considerate service. We appreciate your feedback and look forward to serving you again!
Google Review
- November 15, 2024
Response from the owner Replied: Thank you, Nyla, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to assisting you again!
Google Review
- November 14, 2024
The staff at Mercedes Benz of Oakland are very courteous and conscientious. I took my car in after an over heating episode. Initially, the technicians could not duplicate my experience, but kept the car until they could make an appropriate diagnosis. During the time that my car was being serviced...
Response from the owner Replied: Thank you, Gloria! We're glad to hear that our team provided courteous and thorough service, ensuring your car received the proper attention. It's great to know the loaner car made things easier for you during the process. We appreciate your trust and look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 14, 2024
The team was very professional, timely, and organized. Facility wasn’t overcrowded
Response from the owner Replied: Thank you, Gwen! We're delighted to hear that our team provided professional, timely, and organized service in a comfortable environment. We look forward to welcoming you back to Mercedes-Benz of Oakland!
Google Review
- November 12, 2024
I had an outstanding experience at Mercedes-Benz of Oakland! I worked with Sam La in sales, and he went above and beyond to find the perfect car that matched my expectations and needs. Sam was attentive, knowledgeable, and genuinely cared about getting me the best deal possible, which made the whole...
Response from the owner Replied: Thank you, Austin! We’re thrilled to hear that Sam La went above and beyond to find the perfect Mercedes for you and made the process smooth and enjoyable. It’s great to know that our finance team also ensured a seamless and stress-free experience. Congratulations on your new Mercedes, and we truly appreciate your high recommendation. We look forward to seeing you again at Mercedes-Benz of Oakland!
Google Review
- November 12, 2024
Response from the owner Replied: Thank you, Woodface Team, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 12, 2024
Change the windshield $1800 still Back order even then I paid $1700Complete windshield will take one hours but they have standard $1800 as per manger so pl Dont trust any one there very bad experience after 4 days car came back without windshield replace and charge $1700If you Dont have parts then...
Google Review
- November 12, 2024
Response from the owner Replied: Thank you, Jovi, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 12, 2024
I love Mercedes Oakland. They always treat me really good and the service is excellent.
Response from the owner Replied: Thank you, Kimberly! We're delighted to hear that you always receive excellent service and feel well taken care of at Mercedes-Benz of Oakland. We look forward to seeing you again!
Google Review
- November 09, 2024
I had a great experience with Mercedes Benz of Oakland. I was in and out in very good time. My salesperson, Sam, was very helpful and friendly. I am already loving my new car!
Response from the owner Replied: Thank you, Veda! We're delighted to hear that Sam provided a helpful and friendly experience, making your visit quick and enjoyable. Congratulations on your new car, and we’re thrilled you’re already loving it! We look forward to seeing you again at Mercedes-Benz of Oakland!
Google Review
- November 09, 2024
I recently purchased a car at the Mercedes-Benz of Oakland, and I couldn’t be happier with the experience. Jason was incredibly warm and professional throughout the process. His knowledge and dedication made everything smooth and enjoyable. Thank you, Jason, for going above and beyond! Highly...
Response from the owner Replied: Thank you, Luki! We're thrilled to hear that Jason provided a warm, professional, and smooth car-buying experience. It’s wonderful to know his dedication made the process enjoyable for you. We appreciate your high recommendation and look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 09, 2024
Jessica was awesome and handled my service expeditiously and professionally.
Response from the owner Replied: Thank you, Rick! We're delighted to hear that Jessica provided prompt and professional service. We look forward to assisting you again at Mercedes-Benz of Oakland!
Google Review
- November 08, 2024
Response from the owner Replied: Thank you, Tashan, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 08, 2024
Dear Mercedes-Benz Management Team,I recently visited your dealership to purchase a pre-owned Mercedes SL. Before the purchase, I took the car to an independent Mercedes mechanic for an inspection. During this inspection, it was noted that the brake discs were in poor condition. When I brought this...
Google Review
- November 07, 2024
Vincent Reed did an excellent job. He was courteous, friendly, professional, and well-versed. I recommend Vincent Reed to anyone that comes to mercedes-ben of Oakland.
Response from the owner Replied: Thank you, Cornell! We're thrilled to hear that Vincent provided courteous, professional, and knowledgeable service. We appreciate your recommendation and look forward to welcoming you back to Mercedes-Benz of Oakland!
Google Review
- November 07, 2024
Response from the owner Replied: Thank you, Zayna, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 07, 2024
Thanks to ROME, I’m always satisfied and in my dream car! Rome continues to provide me with excellent customer service, I’ll definitely come back and continue to recommend friends and family here! The service he provides at Mercedes Benz of Oakland is above and beyond
Response from the owner Replied: Dear Christina, Thank you for your business. We are delighted to hear that Rome and the rest of the team provided you with a positive experience. We look forward to serving your Mercedes-Benz needs in the future.
Google Review
- November 07, 2024
Great service, friendly staff and a nice facility. My vehicle was serviced properly and the advisor was very proactive with providing updates.
Response from the owner Replied: Thank you, Mark! We're pleased to hear that you enjoyed the great service, friendly staff, and our facility at Mercedes-Benz of Oakland. It's wonderful to know your vehicle was well-serviced and that our advisor kept you informed. We look forward to serving you again!
Google Review
- November 05, 2024
Quick diagnostic and assessment!
Response from the owner Replied: Thank you, Larry! We're glad to hear that you had a quick and efficient diagnostic experience with us. We look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 05, 2024
At Mercedes Oakland I feel I am treated with consideration and respect. I feel they are organized and it’s easy to make an appointment. They keep you closely updated. Loaner car was available when needed. Shout out to Jessica! I will strongly consider leasing from them again.
Response from the owner Replied: Thank you, Aurelusa! We're delighted to hear that you felt treated with respect and consideration at Mercedes-Benz of Oakland. It's great to know our team kept you well-informed and made the process smooth, including providing a loaner car. We appreciate the shout-out to Jessica and look forward to assisting you again in the future!
Google Review
- November 05, 2024
I am very impressed with Mercedes Benz Oakland. Jessica Ponte was my absolutely outstanding and fabulous representative. She completely understood what needed to be done, updated me quickly and efficiently and checked me out ahead of schedule. Everything went smoothly and nice. The guys who do...
Response from the owner Replied: Thank you, Heidi! We're thrilled to hear that Jessica and our team provided an outstanding, seamless experience for you. It's wonderful to know everything went smoothly and ahead of schedule. We appreciate your high recommendation and look forward to welcoming you back to Mercedes-Benz of Oakland!
Google Review
- November 05, 2024
Sam make the process easy and Mercedes makes a great vehicleThanks Sam La and thanks to MBZ of Oakland
Response from the owner Replied: Thank you, Frank! We're delighted to hear that Sam made the process easy for you. We appreciate your kind words and are thrilled you're enjoying your Mercedes. Thank you for choosing Mercedes-Benz of Oakland!
Google Review
- November 04, 2024
Response from the owner Replied: Thank you, Michael, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 04, 2024
Great services James
Response from the owner Replied: Thank you, Triet! We're delighted to hear that James provided you with great service. We look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 02, 2024
I ALWAYS have an amazing experience each time I take my vehicle in for service; from the guys that greet me upon arrival and getting me into a loaner, to my service advisor James. My car is serviced the same day.Also, my car salesman Sam (I believe) was very knowledgeable, professional, and friendly.
Response from the owner Replied: Thank you, Trese! We’re delighted to hear that every visit is an amazing experience, from the warm greeting and efficient loaner service to the excellent care from James and the expertise of Sam. We appreciate your loyalty and look forward to continuing to serve you at Mercedes-Benz of Oakland!
Google Review
- November 02, 2024
Response from the owner Replied: Thank you, Kathleen, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- November 01, 2024
Quality, cost, time: all good
Response from the owner Replied: Thank you, Bertrand! We're pleased to hear that you found the quality, cost, and timing all to your satisfaction. We look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- November 01, 2024
Response from the owner Replied: Thank you, Lam, for the 5-star rating! We're glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- October 31, 2024
The arrangement to get my Mercedes in under an urgent situation went well.I was taken right in and had a good experience.A lift was called and Vincent got right back to me on what was happening with the diagnostics.Easy breezy!.
Response from the owner Replied: Dear Aminta, Thank you for your wonderful 5-star review! We're delighted to hear that we could assist you promptly during your urgent situation. It's great to know that Vincent kept you informed and that your experience was smooth and hassle-free. We look forward to serving you again.
Google Review
- October 30, 2024
Excellent service experience. Friendly and knowledgeable staff. Easy to get an appointment. Estimate provided. Work explained. I feel I got value for my money.
Response from the owner Replied: Thank you, Franz! We’re glad to hear you had an excellent service experience with friendly, knowledgeable staff. It’s great to know you felt well-informed and valued. We look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- October 30, 2024
Working with Vincent in the service department was great and seamless. Love that I could communicate with them easily over text.
Response from the owner Replied: Thank you, Raj! We’re glad to hear that Vincent made your experience in our service department seamless and that texting made communication easy. We appreciate your feedback and look forward to helping you again at Mercedes-Benz of Oakland!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you, Raquel, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to serving you again!
Google Review
- October 30, 2024
I have been a customer of Mercedes Benz Oakland for more than 20 years. As always I received gold star treatment. The reason I keep coming back.
Response from the owner Replied: Thank you, LaTonya! We’re honored to have had your loyalty for over 20 years and are delighted to continue providing you with gold-star treatment. We look forward to many more years together at Mercedes-Benz of Oakland!
Google Review
- October 29, 2024
The team at Mercedes-Benz of Oakland was great - they were professional, helpful, and courteous. Sales Representative, Shiv, was awesome - he found the perfect vehicle for my family and I. Thanks, Shiv!
Response from the owner Replied: Thank you, Stacie! We’re thrilled to hear that Shiv and the team at Mercedes-Benz of Oakland provided professional, helpful, and courteous service in finding the perfect vehicle for your family. We appreciate your kind words and look forward to welcoming you back!
Google Review
- October 29, 2024
Response from the owner Replied: Thank you, Ahsan, for the 5-star rating! We’re glad you had a positive experience at Mercedes-Benz of Oakland and look forward to welcoming you back!
Google Review
- October 29, 2024
Great service! Thanks for taking care of my car. Audrey
Response from the owner Replied: Thank you, Audrey! We're delighted to hear you enjoyed our service. It was a pleasure taking care of your car, and we look forward to seeing you again!
Google Review
- October 29, 2024
Oakland Mercedes does a great job from start to finish, had my loaner car ready to go and finished on time - great people up front & excellent mechanics
Response from the owner Replied: Thank you, Ken! We're glad our team and service met your expectations, and we appreciate your feedback. Looking forward to serving you again!
Yelp Review
- October 29, 2024
I met Romey when he sold my parents a car. Knowing I was stuck in a 5-year contract and desperate to get out of it, he not only secured a better rate for me but also got me into the car I had always wanted, transitioning me into a contract that better suits my needs.He patiently answered all my...
Google Review
- October 28, 2024
The dealership was the best, very professional very nice. And got the job done highly recommend them.
Response from the owner Replied: Dear Denise, Thank you for your wonderful review! We're thrilled to hear that you had a professional and positive experience at Mercedes-Benz of Oakland. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Google Review
- October 27, 2024
Great experience! Claudia and staff was super helpful in selecting the car, color, and efficiency on getting in and out!
Response from the owner Replied: Dear Saleemah, Thank you for sharing your great experience! We’re thrilled that Claudia and our team could assist you with finding the perfect car and making the process smooth. Enjoy your new Mercedes-Benz, and we’re here whenever you need us!
Google Review
- October 27, 2024
Response from the owner Replied: Dear John, Thank you for the 5-star rating! We’re grateful for your support and are here whenever you need us.
Google Review
- October 27, 2024
I was very satisfied with prompt, courteous service, and the video of the completed work was most impressive
Response from the owner Replied: Dear RhondaRachel, Thank you for sharing your satisfaction with our service! We’re glad the video update provided added confidence and that our team’s attentiveness made your visit a positive one. We look forward to assisting you again in the future!
Google Review
- October 26, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- October 26, 2024
Response from the owner Replied: Dear Shereen, Thank you for your 5-star rating! We’re grateful for your support, and if there’s ever anything more we can do for you, please don’t hesitate to reach out.
Google Review
- October 26, 2024
Response from the owner Replied: Dear Sukari, Thank you for your 5-star rating! We appreciate your support. If you have any feedback or questions, please feel free to reach out.
Google Review
- October 25, 2024
I’m extremely disappointed with the service I received. I brought my car in for a tire issue, but they refused to honor my extended warranty, dismissively telling me to go back to where I originally purchased my tires. It felt as if they didn’t want to waste their time with me, which is incredibly...
Yelp Review
- October 25, 2024
I'm extremely disappointed with the service I received. I brought my car in for a tire issue, but they refused to honor my extended warranty, dismissively telling me to go back to where I originally purchased my tires. It felt as if they didn't want to waste their time with me, which is incredibly...
Yelp Review
- October 25, 2024
This is a long-overdue post. I contacted Mercedes Benz of Oakland about one of their cars for sale and received an immediate response from Romey. Romey was excellent to work with! In our later communications, he was extremely prompt, knowledgeable, and professional. Romey was patient with us and...
Yelp Review
- October 25, 2024
I'm extremely disappointed with the service I received. I brought my car in for a tire issue, but they refused to honor my extended warranty, dismissively telling me to go back to where I originally purchased my tires. It felt as if they didn't want to waste their time with me, which is incredibly...
Google Review
- October 24, 2024
Great service
Response from the owner Replied: Dear Ariel, Thank you for your rating!
Yelp Review
- October 24, 2024
They need help with the sales they layerI will not go back that will tell you one thing and do another thing to make a salethe sales manager is one Ryan
Google Review
- October 24, 2024
Very good👍👍👍
Response from the owner Replied: Dear Li, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with us. If you need anything in the future, feel free to reach out!
Google Review
- October 23, 2024
I'm very satisfied with the repairs to my vehicle
Response from the owner Replied: Dear Ernest, Thank you for your feedback! We’re glad to hear that you are satisfied with the repairs to your vehicle. If you need anything further, please don’t hesitate to reach out. We appreciate your trust in Mercedes-Benz of Oakland!
Google Review
- October 23, 2024
I had a fantastic experience with the team at Mercedes-Benz of Oakland from start to finish, they were professional, knowledgeable, and made the entire process seamless. They went above and beyond to ensure I got the best deal and were attentive to all my questions and needs. The customer service...
Response from the owner Replied: Dear Oxana, Thank you for your fantastic review! We’re delighted to hear that our team provided you with a seamless and enjoyable experience. Rayan, Shiv, Claudia, and Tan will be thrilled to know they made a positive impact. We truly appreciate your recommendation and look forward to serving you again in the future!
Google Review
- October 23, 2024
My baby was cared for professionally and efficiently. However, I can take my car to any Mercedes Service dealer to have it serviced. It was my service adviser Francisco M., that made my experience exactly what it should be. Francisco M., was professional. He communicated very well with the status of...
Response from the owner Replied: Dear Clee, Thank you for your wonderful feedback! We’re thrilled to hear that Francisco provided you with exceptional service and made your experience stress-free. We appreciate your trust in Mercedes-Benz of Oakland and look forward to serving you and your vehicle in the future.
Google Review
- October 23, 2024
Response from the owner Replied: Dear Sofia, Thank you for your 5-star rating! We appreciate your support. If you have any thoughts to share in the future, feel free to reach out.
Google Review
- October 22, 2024
Response from the owner Replied: Dear Mabel, Thank you for your 5-star rating! We appreciate your support. If you have any feedback or questions, feel free to reach out. We’re here to assist you!
Google Review
- October 22, 2024
My 1st time here and I was blown away by excellent and exceptional services rendered.I will always come back even though I live miles away it is worth the drive and time.Thank you Justin Prasad you are amazing 👏
Response from the owner Replied: Dear messi cr7, Thank you for sharing your experience with us! We’re delighted to hear that you were blown away by the exceptional service you received, especially from Justin Prasad. We truly appreciate your willingness to make the drive to visit us and look forward to welcoming you back in the future!
Google Review
- October 21, 2024
Romey Josh’s was an outstanding Sales Consultant! He kept us up to date with locating our car by texts, email and telephone calls. Romey was able to meet all of our needs when buying our Mercedes. Romey went above and beyond with providing excellent customer services! I would highly recommend Romey...
Response from the owner Replied: Hi Travis, Thank you for your fantastic review! We're thrilled to hear that Romey provided you with outstanding service throughout your car-buying experience. We’ll make sure to pass along your kind words to him. We appreciate your recommendation and look forward to assisting you again in the future!
Google Review
- October 19, 2024
Response from the owner Replied: Hi Sydney, Thank you for your five-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- October 19, 2024
They were all very friendly!
Response from the owner Replied: Dear Maya, Thank you for your wonderful 5-star review! We're glad to hear that you had a positive experience with our team at Mercedes-Benz of Oakland. We appreciate your support and look forward to serving you again in the future!
Yelp Review
- October 19, 2024
We had an outstanding experience working with Shiv Sharma at Mercedes of Oakland. From start to finish, he was incredibly patient, taking the time to truly understand our needs and tailoring every option to fit exactly what we were looking for. Shiv listened carefully and never made us feel rushed...
Google Review
- October 19, 2024
fast and professional
Response from the owner Replied: Dear Candace, Thank you for your positive feedback! We’re glad to hear that you had a fast and professional experience at Mercedes-Benz of Oakland. Your satisfaction is our priority, and we look forward to serving you again in the future!
Google Review
- October 18, 2024
My service was excellent. Vincent and his coworkers were very nice and accommodating. Very good experience. Frank Breckenridge
Response from the owner Replied: Dear Frank, Thank you for taking the time to share your experience! We're delighted to hear that Vincent and our team made your service visit pleasant and accommodating. Your feedback is invaluable to us, and we look forward to serving you again soon.
Google Review
- October 18, 2024
Great service for the entire experience at Oakland Mercedes! Raymond, gave me complete updates during my car service.
Response from the owner Replied: Thank you, Vann, for your fantastic review! We're thrilled to hear you had a great experience at Mercedes-Benz of Oakland. It's wonderful to know that Raymond kept you informed throughout your car service. We appreciate your feedback and look forward to assisting you again in the future!
Google Review
- October 18, 2024
James was attentive from start to finish.
Response from the owner Replied: Dear Sabrina, Thank you for your positive review! We're thrilled to hear that James provided attentive service throughout your experience at Mercedes-Benz of Oakland. We appreciate your feedback and look forward to welcoming you back soon!
Google Review
- October 18, 2024
Fernando from Service Department had excellent Knowledge of the Brand. He was totally helpful and made suggestions. I trusted his decision as far as scheduling of when I need to bring back my car for more maintenance work.. Thank you so much!
Response from the owner Replied: Dear Marie Cruz, Thank you for your kind words about Fernando and your experience with our Service Department. We're glad to hear that his knowledge and helpfulness made a positive impact during your visit. We appreciate your trust and look forward to serving you again for your future maintenance needs.
Google Review
- October 18, 2024
Everyone at Oakland Mercedes Benz is amazing. That is why I keep coming back again and again! Sam always explains my options in a way that is easy for me to understand. He is considerate of my needs and always helps me make the best decision for my family. From the guys in the finance...
Response from the owner Replied: Dear Kari Cross, Thank you for your kind words and for being a loyal customer of Mercedes-Benz of Oakland! We're thrilled that Sam and the entire team made your experience exceptional. Your recommendation means the world to us, and we look forward to continuing to meet your needs for years to come.
Google Review
- October 17, 2024
Response from the owner Replied: Dear Michael Briant, Thank you for your positive rating! We appreciate your support and hope to see you again at Mercedes-Benz of Oakland.
Google Review
- October 17, 2024
Response from the owner Replied: Dear Kandy Kyriacou, Thank you for your positive rating! We're happy to know you had a great experience at Mercedes-Benz of Oakland. We look forward to welcoming you back in the future.
Google Review
- October 17, 2024
The service advisor does not have knowledge about cars and no customer srvice.waste of time.He mentioned the service A will last like two hours and it went up for 4 hours wasted my time there.
Google Review
- October 17, 2024
Response from the owner Replied: Dear Tiansong Han, Thank you for your 5-star rating! We appreciate your support and look forward to welcoming you back at Mercedes-Benz of Oakland.
Google Review
- October 16, 2024
Great service and ease of doing business.
Response from the owner Replied: Dear Gerald Harris, Thank you for your kind words! We’re delighted to know you enjoyed our service and found the experience easy. We look forward to serving you again.
Google Review
- October 15, 2024
Appalling Service and Deceptive Practices at Mercedes-Benz of OaklandI am utterly disgusted with the service and lack of integrity I have experienced at Mercedes-Benz of Oakland. My 2020 CLA 250 has a known issue with the exhaust valve cylinder head, a problem widely acknowledged within the...
Yelp Review
- October 14, 2024
Less than not good! They quoted me 1 price for key frob-paid for it then charged me an additional $275 to program-if that was the case why not have me pay the FULL amount when I paid the $485????? Then they failed to totally program,, the brand new key fob will not lock/unlock/open the trunk...$760...
Google Review
- October 13, 2024
Vincent was great: knowledgeable, respectful, and understanding. My car was fixed, and I got all my questions answered.
Response from the owner Replied: Dear Darya Kavitskaya, Thank you for your wonderful review! We're happy to hear Vincent provided knowledgeable, respectful, and understanding service. It's great to know your car was fixed and all your questions were answered. We appreciate your trust and look forward to serving you again!
Google Review
- October 13, 2024
The Service Dept at MB Oakland called me to remind me to bring my car in for service. That was super helpful and I am thankful for Karen Goyer for the courtesy call. My service advisor, Vincent, was easygoing and explained everything to me that needed to be done. This is my second car that I’ve...
Response from the owner Replied: Dear Dennis Hanley, Thank you so much for your continued loyalty over the past 10+ years! We're thrilled to hear that Karen and Vincent provided the attentive, easygoing service you deserve. Your kind words mean a lot to us, and we truly appreciate your business. We look forward to many more years of serving you!
Google Review
- October 11, 2024
Response from the owner Replied: Dear Choe Seo Yeon, Thank you for your 5-star rating! We truly appreciate your feedback and look forward to serving you again in the future.
Google Review
- October 11, 2024
Response from the owner Replied: Dear Winslow James, Thank you for your 5-star rating! We appreciate your feedback and look forward to providing you with excellent service again in the future.
Google Review
- October 11, 2024
Vincent Reed was exceptional for his friendliness and keeping me informed about the progress of my car servicing. Oakland Mercedes is an excellent organization
Response from the owner Replied: Dear Jim Sakamoto, Thank you for your kind words and wonderful review! We're delighted to hear that Vincent Reed provided exceptional service and kept you well-informed during your car servicing. We truly appreciate your support and look forward to welcoming you back.
Yelp Review
- October 11, 2024
They have bulls$t sales reps who lie to you and then start saying something else. Don't go there until you get honest reps.They told me something at first and then said something else.They try to pimp you.
Google Review
- October 11, 2024
I would like to express my dissatisfaction with the service I received at this dealership following my recent vehicle purchase. Upon dropping off my vehicle, I encountered rude staff due to an error on their part. Additionally, I found that the dealership proceeded with services I did not consent to...
Google Review
- October 10, 2024
The Oakland Mercede’s Dealership demonstrated Impeccable Service in servicing my vehicle.
Response from the owner Replied: Dear Leonard, Thank you for your kind review! We're happy to hear our team provided impeccable service during your visit.
Google Review
- October 09, 2024
My experience at Mercedes Benz of Oakland was an extremely delightful occurrence . The edifice is immaculate and operated by a host of wonderful and thoughtful individuals. They made me feel like the most happiest customer on that planet. Thank you Mercedes Benz of Oakland.Leo M.Jackson Jr.
Response from the owner Replied: Dear Leo, Thank you for sharing your experience! We're thrilled to hear that our team made you feel so welcomed and appreciated. It’s always our goal to ensure every visit is exceptional.
Google Review
- October 09, 2024
From Jessica to attendants in the garage all were perfect! Even got a very clean vehicle back
Response from the owner Replied: Dear Elliot, Thank you for the great review! We’re glad to hear that Jessica and the team provided a perfect experience and that you received your vehicle back spotless. We appreciate your feedback!
Google Review
- October 08, 2024
They were very polite and kind.I'm very satisfied with reasonable purchase. Even after purchasing the car, their service continues.Jason has professional expertise and explained everything in great detail and in an easy to understand manner. I've visited other brands but I believe his attitude and...
Response from the owner Replied: Dear Jiman Ryu, Thank you for your wonderful feedback! We're thrilled to hear that Jason and the entire Oakland team provided such a positive and professional experience. Your satisfaction is our priority, and it’s great to know that the service continued even after your purchase. We look forward to serving you again!
Google Review
- October 07, 2024
I just bought my dream car CPO Mercedes A220 from Xavier and the whole team at Mercedes-Benz of Oakland, California that gave me an extremely professional A++ friendly caring complete experience for an entire day making this purchase! I could not recommend them any higher or thank them enough for...
Response from the owner Replied: Dear Elizabeth Styles, Congratulations on your dream car! We’re thrilled to have been a part of such a special purchase. It’s wonderful to hear that Xavier and the team made the experience memorable, providing professional and thoughtful service every step of the way. Thank you for your kind words and trust in Mercedes-Benz of Oakland.
Google Review
- October 07, 2024
Response from the owner Replied: Dear Raymond Graham, Thank you for your 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- October 06, 2024
This is my place and I consider them my family because they really care about meThank you so much to every member of Mercedes Oakland
Response from the owner Replied: Dear Zineb Oiffa, Thank you for your kind words. We're grateful for your trust and are glad to be your preferred choice. We look forward to serving you again.
Google Review
- October 05, 2024
Response from the owner Replied: Dear calc0rn, Thank you for the 4-star rating! We appreciate your support and look forward to serving you again.
Google Review
- October 05, 2024
Very Nice And Friendly professional Customer Service.
Response from the owner Replied: Dear Keshia Banks, Thank you for the kind words! We're pleased to hear you had a positive experience with our friendly and professional team.
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- October 04, 2024
Response from the owner Replied: Dear Julio Contreras, Thank you for your rating! We appreciate your support and look forward to serving you again.
Google Review
- October 04, 2024
Google Review
- October 04, 2024
It was such a smooth and quick process. Sam answered all my questions and we dealt with everything via text and email. He even delivered my car to my home and gave me a tutorial. The best! Highly recommend!
Response from the owner Replied: Dear Sufi Hariri, Thank you for your wonderful review! We're thrilled to hear that Sam made the process smooth and convenient for you. Delivering your car and providing a tutorial is the level of service we aim for. We appreciate your recommendation and look forward to serving you again!
Google Review
- October 04, 2024
I never write reviews, but I am making an exception, since this was one of the best car buying experiences I have ever had. It was easy, quick and painless. Gianni (sales) and Ryan (sales manager) were great, and I was in my new MB in three days. And I love my new MB. I will definitely go back to...
Response from the owner Replied: Dear Mark Laich, Thank you for making an exception to share your experience! We’re thrilled to hear that Gianni and Ryan made your car buying journey smooth and enjoyable. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back!
Google Review
- October 04, 2024
Response from the owner Replied: Dear Frank Haase, Thank you for your 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- October 04, 2024
Finance Department is trash! They didn’t lock me in at the intrest rate agreed on. I called for 4 months to make a payment. The said to make it through them and still i wasn’t charged.Apparently I had no lien holders and the intrest rate went up a lot when I didn’t get one. I went there and they...
Google Review
- October 04, 2024
Excellent service from entire staff!
Response from the owner Replied: Dear Kenneth Pitts, Thank you for your kind review! We're glad to hear you had an excellent experience with our team. We look forward to serving you again!
Google Review
- October 04, 2024
I had a very good experience at this dealership. Sam, the sales person who helped me, was very helpful and knowledgeable which led me to choose the perfect car for me. I would recommend talking with him if you want to know more about certain cars or any other things related.
Response from the owner Replied: Dear Lili Suhartini, Thank you for sharing your experience! We’re pleased to hear that Sam’s knowledge and guidance helped you find the perfect car. We appreciate your recommendation and look forward to assisting you again.
Google Review
- October 04, 2024
Response from the owner Replied: Dear C'Andra Justice, Thank you for your 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- October 04, 2024
Very responsive and easy to work with, our third transaction with this dealer and we’re very satisfied
Response from the owner Replied: Dear Paul Dorroh, Thank you for sharing your experience! We’re thrilled to have earned your continued trust and satisfaction across three transactions. Looking forward to working with you again!
Google Review
- October 04, 2024
When I arrive there everything was fast, the Staff was Welcoming, they guided me where I needed to go, Vincent explained what was needed to be done on my car, they Ubered me back home, they kept me informed with details and a Video of the work being done on my car. Vincent was very Professional and...
Response from the owner Replied: Dear Sharon Baird, Thank you for your wonderful review! We're delighted to hear that Vincent and the team provided excellent service and kept you informed every step of the way. We appreciate your kind words and look forward to serving you again!
Google Review
- October 04, 2024
Response from the owner Replied: Dear Sam Fantaye, Thank you for your 5-star rating! We look forward to serving you again.
Google Review
- October 04, 2024
Response from the owner Replied: Dear Narinderpal Kaur, Thank you for your great rating! We’re happy to know you had a positive experience and look forward to serving you again!
Google Review
- October 04, 2024
Had a great experience at MB Oakland! It was our first time leasing and Samir and Romey were extremely patient with us! They took the time to answer all our questions and made sure we got the exact vehicle we love! 10/10 service!!!
Response from the owner Replied: Dear Preet Johal, Thank you for sharing your experience! We’re thrilled that Samir and Romey made your first leasing experience a positive one. Enjoy your new vehicle, and we hope to assist you again!
Google Review
- October 04, 2024
Best service, excellent staff ask for James he understands consumer service
Response from the owner Replied: Dear Simone Sims, Thank you for your great review! We're thrilled to hear that James provided excellent service and that you had a positive experience with our staff. We look forward to serving you again!
Google Review
- October 04, 2024
Service is quick and efficient. Vince is the best, always have taken cared of my ride
Response from the owner Replied: Dear Rosalia Gatan, Thank you for your great review! We're glad to hear that Vince always takes good care of your vehicle and provides quick, efficient service. We look forward to serving you again!
Google Review
- October 04, 2024
Sam was great. Stayed in constant communication without being a pest. Stayed late to help us finish the deal. Car is great!
Response from the owner Replied: Dear Les Williams, Thank you for your great review! We're glad to hear that Sam provided excellent communication and support throughout the process. Enjoy your new car, and we look forward to serving you again!
Google Review
- September 28, 2024
Great experience from start to finish! The team at Mercedes Oakland were friendly and knowledgeable. I prefer doing all my business with them vs the other dealerships (3 of them) in my local area. Jason was amazing and helpful!! Thank you Mercedes Oakland!
Response from the owner Replied: Thank you, Gina, for sharing your great experience! We're thrilled to hear that Jason and the team at Mercedes-Benz of Oakland provided such friendly and knowledgeable service. We appreciate your trust and loyalty, and we look forward to assisting you again!
Google Review
- September 27, 2024
Very Professional. Excellent car care. Multi-step inspection enables me to keep my car in excellent condition. Love it when the service comes with a free car wash.
Response from the owner Replied: Dear Elaine Mapp, Thank you for your great review! We're thrilled to hear that you appreciated our professional service and thorough inspections, helping you keep your car in excellent condition. We're glad you enjoyed the complimentary car wash as well. We look forward to serving you again!
Google Review
- September 27, 2024
Another easy purchase with Sam La at MB Oakland! I drive all the way from Napa because i know I can get the car without a bunch of upselling and nonsense. Sam identified the applicable rebate and found me an additional discount from Amex. They set up my ev account for me on my phone and showed me...
Response from the owner Replied: Dear Jessica Pliner, Thank you for your continued trust and for making the drive from Napa to work with Sam La! We're honored you choose us for your car purchases and glad Sam made the process smooth and hassle-free. It’s great to know the extra touches, like setting up your EV account, made a difference. We look forward to serving you again!
Google Review
- September 27, 2024
Absolutely a First Rate experience. Everyone was very professional and we discussed everything without any undue pressures. Most satisfying experience when buying a car in my lifetime. Ask for Xavier, Ryan and Shiv and you will actually enjoy buying a car from a Dealership.
Response from the owner Replied: Dear Mark Friedeberg, Thank you for your fantastic review! We're thrilled to hear that you had a first-rate car-buying experience with Xavier, Ryan, and Shiv, and that the process was pressure-free and enjoyable. We truly appreciate your kind words and look forward to serving you again!
Google Review
- September 27, 2024
The service advisor I met there was very professional and taking care of the needs of the customer I am very satisfied with this place.
Response from the owner Replied: Dear Thomas Chu, Thank you for your great review! We're glad to hear that our service advisor provided professional care and met your needs. We look forward to serving you again!
Google Review
- September 27, 2024
Response from the owner Replied: Dear Osunfemi Wanbi Njeri, Thank you for your great rating! We're glad to know you had a positive experience and look forward to serving you again!
Google Review
- September 27, 2024
I just want to say I love my SUV , I was treated like royalty my salesman and the sales manager was wonderful. They gave me a fair price on my trade . Just a beautiful experience altogether. I will be shopping at Mercedes over and over again. Can’t wait for my next purchase
Response from the owner Replied: Dear Cheryl Walker, Thank you for your great review! We're delighted to hear you love your SUV and had such a wonderful experience. We look forward to seeing you again for your next purchase!
Google Review
- September 27, 2024
My experience at this Mercedes-Benz dealership was exceptional from start to finish. The sales team was attentive and personable — even my child asked if he could come back to do his homework and hang out! I changed my mind more times than I care to admit, yet they remained committed to finding the...
Response from the owner Replied: Dear Anya Shapina, Thank you for your fantastic review! We’re thrilled to hear that our team provided such a welcoming and pressure-free experience, even impressing your child! It’s great to know we could find the perfect fit and win you over. We look forward to welcoming you back!
Google Review
- September 27, 2024
Quick service, good communication along the way.
Response from the owner Replied: Dear Brian Baron, Thank you for your great review! We're glad to hear you experienced quick service and clear communication. We look forward to serving you again!
Google Review
- September 27, 2024
Excellent service, attention to detail, and customer support
Response from the owner Replied: Dear Michael Sullivan, Thank you for your great review! We're glad to hear you appreciated our excellent service, attention to detail, and customer support. We look forward to serving you again!
Google Review
- September 27, 2024
Response from the owner Replied: Dear CherylAnn Lloyd, Thank you for your great rating! We're glad to know you had a positive experience with us and look forward to serving you again!
Google Review
- September 22, 2024
Response from the owner Replied: Dear Fitzroy Bonterre, Thank you for your great rating! We're glad to know you had a positive experience with us and look forward to serving you again!
Google Review
- September 21, 2024
Great service all around
Response from the owner Replied: Dear Navin Dwarka, Thank you for your great review! We're thrilled to hear you received excellent service all around. We look forward to serving you again!
Yelp Review
- September 21, 2024
Romey consistently demonstrates remarkable professionalism. His patience is truly commendable, creating a positive experience for customers. Going above and beyond is a key aspect of his approach. Such dedication to guidance is invaluable. Clearly, Romey strives to provide exceptional support. His...
Google Review
- September 21, 2024
Response from the owner Replied: Dear Ahmed Qaid, Thank you for your rating!
Google Review
- September 21, 2024
The Mercedes Benz of Oakland new location is amazing. The interior is spacious, employees are friendly and the environment feels very welcoming.
Response from the owner Replied: Dear David Laplana, Thank you for your great review! We're thrilled to hear you enjoyed our new location and found the environment spacious and welcoming. We're glad our friendly team made your visit even better, and we look forward to serving you again!
Google Review
- September 20, 2024
I've been a customer for more than 20 years. I always get a reliable service at the Oakland dealership.Last week I had an emergency, and discovered that current Mercedes "road assist" program is seriously flawed. Inefficient and utterly unreliable.
Google Review
- September 20, 2024
Fast and super professional
Response from the owner Replied: Dear Dre Wash, Thank you for your great review! We're glad to hear you had a fast and professional experience with us. We look forward to serving you again!
Google Review
- September 20, 2024
Great service. Friendly staff.
Response from the owner Replied: Dear Erika Emery, Thank you for your great review! We're glad to hear you received great service and found our staff friendly. We look forward to serving you again!
Google Review
- September 17, 2024
As always a pleasant experience at oakland Mercedes benz great customer service and to Vincent reed the service advisor really take good care of my care.
Response from the owner Replied: Dear Peter Mabalot, Thank you for your great review! We're delighted to hear that you consistently have a pleasant experience with us and that Vincent Reed provided excellent care for your vehicle. We look forward to serving you again!
Google Review
- September 16, 2024
Response from the owner Replied: Dear нαмαииy1209 عہبہدآلرحہمہنہ ؤآصہل‎, Thank you for your great rating! We're glad to know you had a positive experience with us and look forward to serving you again!
Google Review
- September 16, 2024
My advisor Raymond was great and got my car done sooner than expected.
Response from the owner Replied: Dear Jacqueline Perez, Thank you for your great review! We're glad to hear that Raymond provided excellent service and got your car done sooner than expected. We look forward to serving you again!
Google Review
- September 15, 2024
Response from the owner Replied: Dear Robert Phillips, Thank you for your great rating! We're glad to know you had a positive experience with us and look forward to serving you again!
Google Review
- September 15, 2024
The dealer was unable to find the correct grill emblem replacement for my car, even after providing the VIN number. They suggested that the original dealership where the car was sold may have swapped out the OEM part, which is frustrating and doesn’t inspire confidence.
Google Review
- September 14, 2024
I am really treated with first class service at Mercedes of Oakland
Response from the owner Replied: Dear Eric Mittler, Thank you for your great review! We're thrilled to hear that you felt treated with first-class service at Mercedes-Benz of Oakland. We look forward to serving you again!
Google Review
- September 13, 2024
Raymond and team are very kind and helpful. Appreciate it!
Response from the owner Replied: Dear Jewel Li, Thank you for your great review! We're glad to hear that Raymond and the team were kind and helpful during your visit. We appreciate your feedback and look forward to serving you again!
Google Review
- September 13, 2024
Response from the owner Replied: Dear Zaynnab Maknajoula, Thank you for your great rating! We're glad to know you had a positive experience with us and look forward to serving you again!
Google Review
- September 13, 2024
Fabulous Service on car purchase. Very happy as usual with first class quality
Response from the owner Replied: Dear Harvey Kayman, Thank you for your great review! We're thrilled to hear you had a fabulous experience with your car purchase and are happy with the first-class service. We look forward to serving you again!
Google Review
- September 13, 2024
Vincent Reed provided exceptional service during my first visit to the MBenz dealership in Oakland. He went above & beyond.When I arrived, Vincent was very kind and informative despite me missing my first two initial appointments due to work constraints. The check-in process was very smooth and he...
Response from the owner Replied: Dear Ali Nour, Thank you for your fantastic review! We're thrilled to hear that Vincent Reed provided exceptional service and made your first visit to Mercedes-Benz of Oakland so smooth and enjoyable. It's great to know that Vincent’s communication, helpfulness, and attention to detail made the entire process easy for you. We appreciate your kind words and look forward to serving you again!
Google Review
- September 13, 2024
Good work & fast 。 Thanks
Response from the owner Replied: Dear Sung Kow, Thank you for your great review! We're glad to hear you were pleased with the fast and efficient work. We look forward to serving you again!
Google Review
- September 13, 2024
Inspection raised multiple items needed addressing to help maintaining car safety and performance. Greatly appreciated the support and discount to ease the cost for this needed service. The only issue was how long it took to repair. Otherwise James kept me up to date with communication on project.
Response from the owner Replied: Dear Steven Greenberg, Thank you for your review and feedback! We're glad to hear you appreciated the support and discount for your service and that James kept you informed throughout the process. We apologize for the time it took for the repair and will work on improving that. We look forward to serving you again!
Google Review
- September 13, 2024
Great service very polite an has honest answers.
Response from the owner Replied: Dear Christipher Brown, Thank you for your great review! We're glad to hear you experienced excellent service and appreciated the polite and honest approach from our team. We look forward to serving you again!
Google Review
- September 11, 2024
Professional courteous knowledgeable customer focused and expensive. You get what you pay for. The Best. It’s difficult to find the right “automotive doctor”. Service received for an injector. My S class does what it is suppose to on the highway.
Response from the owner Replied: Dear Gina McGee, Thank you for your great review! We're glad to hear our team provided professional, courteous service and that your
Google Review
- September 11, 2024
First off all Mercedes has a company wide policy for the deactivation and making of new keys but this is Oakland and the rate of robbery is so high they must revisit current policy, I could not get my key deactivated or a new key made till I had a nervous breakdown in the sales department which...
Google Review
- September 10, 2024
Justin was extremely professional and helpful. Whole process (diagnosis and fixing) was painless . I am very happy with the experience and quick return.
Response from the owner Replied: Dear Yildiz Gursel, Thank you for your kind review! We're thrilled to hear that Justin provided professional and helpful service, making the entire process smooth and painless. We're glad you had a quick and positive experience with us. We look forward to serving you again!
Google Review
- September 10, 2024
Very happy with new car, excellent service from Shiv
Response from the owner Replied: Dear Thinh Pham, Thank you for your five-star review! We're thrilled to hear that you're happy with your new car and that Shiv provided excellent service. Your satisfaction means a lot to us. We look forward to serving you again in the future!
Google Review
- September 09, 2024
Response from the owner Replied: Dear Hardeep Singh, Thank you for your five-star rating of Mercedes-Benz of Oakland! We’re glad to know you had a positive experience, and we truly appreciate your support.
Google Review
- September 09, 2024
Response from the owner Replied: Dear Do Nguyen, Thank you for your five-star rating of Mercedes-Benz of Oakland! We appreciate your support and are glad you had a positive experience with us.
Google Review
- September 09, 2024
Response from the owner Replied: Dear JoAnn McQuagge, Thank you for your five-star rating of Mercedes-Benz of Oakland! We’re glad to know you had a positive experience with us, and we appreciate your support.
Google Review
- September 08, 2024
Fabulous service with welcoming and smiling crew. They understand and deliver according to the client's needs. Service prices are reasonable too. Highly recommended.
Response from the owner Replied: Dear Ozan Basegmez, Thank you for your kind words and recommendation! We’re delighted to hear that our team provided you with fabulous service and met your needs. It’s wonderful to know you found our crew welcoming and our prices reasonable. We appreciate your support and look forward to serving you again!
Google Review
- September 07, 2024
I was amazed your shop actually returned with car washing after my service. Bravo MBZ!
Response from the owner Replied: Dear Michael Cusick, Thank you for your fantastic review! We're thrilled to hear you were pleasantly surprised by the car wash after your service. We always aim to go the extra mile for our customers, and we appreciate your kind words. We look forward to serving you again!
Google Review
- September 06, 2024
Response from the owner Replied: Thank you for your feedback, Narlyn! We're glad to have had the opportunity to assist you at Mercedes-Benz of Oakland. If you ever need anything in the future, we're here to help!
Google Review
- September 05, 2024
Response from the owner Replied: Thank you, Sheila, for your 5-star rating! We're delighted to see your positive feedback for Mercedes-Benz of Oakland. We look forward to serving you again in the future!
Google Review
- September 05, 2024
Great customer service! I would 100% recommend this location to take your car to get serviced.
Response from the owner Replied: Dear Jaela Richardson, Thank you for your kind words and recommendation! We’re thrilled to hear you had a great experience with our customer service at Mercedes-Benz of Oakland. Your support means a lot, and we look forward to assisting you again in the future.
Google Review
- September 05, 2024
Response from the owner Replied: Dear Marcie Lyn, Thank you for your five-star rating of Mercedes-Benz of Oakland! We appreciate your support and are happy to know you had a great experience.
Google Review
- September 02, 2024
Excellent!!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- September 01, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- September 01, 2024
I write this not for sympathy but to bring awareness to future customers who deal with Mercedes-Benz Oakland on 3093 Broadway. My car was stolen while in their possession and the circumstances of the theft are extremely suspicious. I brought my car to be serviced on a Friday afternoon for a routine...
Google Review
- September 01, 2024
Terrific experience purchasing a car here. I previously used Mercedes-Benz of Oakland for service. Jessica in the service department is always top notch and friendly. For the new purchase, Jason Li was a great salesperson. Very easy to work with and efficient. Claudia Cook was also very helpful....
Response from the owner Replied: Thank you, Andrew Slakey, for your wonderful review! We're delighted to hear that your experience with both our service and sales teams has been exceptional. It's great to know that Jessica, Jason, and Claudia provided you with top-notch customer service and made the car-buying process seamless. We truly appreciate your kind words and look forward to serving you again at Mercedes-Benz of Oakland!
Google Review
- September 01, 2024
Mercedes Benz of Oakland made my first experience buying a Mercedes magical! From the moment I walked in I felt comfortable no pressure. My sales rep Gianni took his time helping me find the best possible option for me. I had a wonderful experience I love my car it’s very fitting for me no...
Response from the owner Replied: Thank you, Kim Jones, for sharing your fantastic experience! We're thrilled to hear that Gianni and the Mercedes-Benz of Oakland team made your first car-buying journey so magical and pressure-free. It's great to know you found the perfect car that fits all your needs. We appreciate your recommendation and look forward to assisting you in the future! Enjoy your dream car!
Google Review
- September 01, 2024
Best Mercedes Dealership !!!Mr Ryan & Jiyani from sales team were really supportive & they lived up to the promise to have me car by end of the day.Mr Ken from finance had supported well with refinancing & everyone else were really supportive.Cheers to this customer inclusive place :)
Response from the owner Replied: Thank you so much, Rohan Pandey, for your wonderful review! We're delighted to hear that Ryan, Jiyani, and Ken, along with the rest of the team, provided such excellent support and made your experience seamless. Your kind words mean a lot to us, and we look forward to continuing to serve you in the future at Mercedes-Benz of Oakland!
Yelp Review
- September 01, 2024
I write this not for sympathy but to bring awareness to future customers who deal with Mercedes-Benz Oakland on 3093 Broadway. My car was stolen while in their possession and the circumstances of the theft are extremely suspicious. I brought my car to be serviced on a Friday afternoon for a routine...
Google Review
- August 31, 2024
Jessica was excellent! I had a serious tire issue late Friday afternoon before leaving town Saturday morning. She arranged for the car to be Garage at Mercedes-Benz over the weekend, checked out and serviced at the beginning of the following week, and waiting for me upon my return the next Friday....
Response from the owner Replied: Thank you, Anne Brandon, for your kind words! We're delighted to hear that Jessica provided excellent service and ensured your car was well taken care of. We appreciate your trust and look forward to assisting you again at Mercedes-Benz of Oakland. Safe travels!
Google Review
- August 31, 2024
Response from the owner Replied: Thank you, Dong Jin Choi, for your positive rating of Mercedes-Benz of Oakland! We appreciate your support and look forward to assisting you again in the future.
Google Review
- August 30, 2024
Helpful, quick, efficient and persistent in getting me best deal
Response from the owner Replied: Thank you, Megan Lacorte, for your kind words! We're glad to hear that our team could assist you efficiently and help secure the best deal. We appreciate your feedback and look forward to serving you again.
Google Review
- August 30, 2024
Talked to a salesperson from here through social media about an AMG and they blew me off two times. I suppose they have more important things to do than sell cars. 🤷
Google Review
- August 29, 2024
They were great! Very friendly and helpful.
Response from the owner Replied: Thank you, Candy! We're delighted to hear that you had a great experience with our friendly and helpful team. We look forward to serving you again!
Google Review
- August 29, 2024
Response from the owner Replied: Thank you, Alton! We appreciate your rating and are glad to have met your expectations. If you need anything in the future, don't hesitate to reach out!
Google Review
- August 29, 2024
Knowledgable staff. Timely and competent service work.
Response from the owner Replied: Thank you, Michael, for your kind words! We're pleased to hear that our team provided you with knowledgeable service in a timely and competent manner. We look forward to continuing to meet your expectations in the future. If you need anything, don't hesitate to reach out.
Google Review
- August 29, 2024
Response from the owner Replied: Thank you, Coley, for your rating! We're glad you had a positive experience with us. If you ever need anything, we're here to help!
Google Review
- August 29, 2024
I was very pleased with the service that I received at Mercedes Benz in Oakland. They sent a Lyft driver to pick me up for my appointment at their expense. After purchasing a car the Salesman went to my house with me to get a loaner that I had from another dealer and to pick up my old car. It was...
Response from the owner Replied: Thank you, Sandra! We’re delighted to hear about your positive experience with Gianni and our team at Mercedes-Benz of Oakland. Going the extra mile for our customers, even during rush hour, is what we strive for. We appreciate your kind words and look forward to assisting you again in the future.
Google Review
- August 29, 2024
Very friendly, yet professional
Response from the owner Replied: Thank you for your kind words, Bahram! We're pleased to hear you found our service both friendly and professional. We look forward to serving you again.
Google Review
- August 29, 2024
I would like to express my sincere gratitude to the sales manager, Claudia Cook, at this dealership. As a long-term customer, I visited the dealership when my lease was about to expire, hoping to explore all the options available to me, which would help me better plan my finances. Unfortunately, the...
Response from the owner Replied: Thank you for sharing your experience! We're thrilled to hear that Claudia Cook was able to address your concerns and provide a solution that exceeded your expectations. Your continued trust and satisfaction mean a lot to us. We look forward to serving you again in the future at Mercedes-Benz of Oakland!
Google Review
- August 29, 2024
Purchased our EQS somewhere else, but brought it here for warranty service, and software updates. I was treated as a customer. Jessica was courteous and delivered what she said. The car was clean when we got her back. Highly recommended this service center.
Response from the owner Replied: Thank you for sharing your experience! We're glad to hear that Jessica provided courteous service and that you were satisfied with the warranty work and updates. We appreciate your recommendation and look forward to assisting you again in the future!
Google Review
- August 29, 2024
James at Mercedes is always super helpful and knowledgeable about my needs and questions. I appreciate how seamless the process is whenever I come to get my car serviced
Response from the owner Replied: Thank you, Shannon! We're delighted to hear that James provided helpful and knowledgeable service. It's great to know that your experience with us is always seamless. We look forward to continuing to meet your needs at Mercedes-Benz of Oakland!
Google Review
- August 28, 2024
The intake was seamless. Everyone was very nice. The vehicle runs well.
Response from the owner Replied: Thank you, Clifford, for your positive feedback! We're glad to hear that the intake process was seamless and that your vehicle is running well. We appreciate your trust in our team and look forward to serving you again in the future.
Google Review
- August 28, 2024
Response from the owner Replied: Thank you, Puckabong, for your rating! We're delighted to know you had a positive experience at Mercedes-Benz of Oakland. If there's anything more we can assist you with, please feel free to reach out.
Google Review
- August 28, 2024
Response from the owner Replied: Thank you, Khalid, for your positive rating! We appreciate your feedback and look forward to serving you again in the future.
Google Review
- August 26, 2024
Romey is excellent.
Response from the owner Replied: Thank you, Kate! We're thrilled to hear that Romey provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future!
Google Review
- August 24, 2024
Response from the owner Replied: Thank you, Patrick! We appreciate your rating and look forward to serving you again in the future.
Google Review
- August 24, 2024
Response from the owner Replied: Thank you, Rob! We appreciate your positive rating and look forward to serving you again.
Google Review
- August 24, 2024
Great Service. Car serviced & returned looking & running great. Thank youGeorgena
Response from the owner Replied: Thank you, Georgena! We're delighted to hear that your car is running smoothly and looking great after servicing. We appreciate your kind words and look forward to assisting you again in the future.
Google Review
- August 23, 2024
Response from the owner Replied: Thank you for your rating! We’re glad you had a positive experience with us. If there’s anything more we can do for you, don’t hesitate to reach out.
Google Review
- August 23, 2024
Could not have asked for better service!
Response from the owner Replied: Thank you, Rick! We're thrilled to hear that you had a great service experience with us. We appreciate your feedback and look forward to serving you again in the future.
Google Review
- August 23, 2024
I've had my car serviced twice here and the team is superb. The first time my car was recalled my service rep - Raymond let me know the tire treads were dangerously low. He gave me the quote for the tires and service and once I approved they were changed and my car was still returned on the...
Response from the owner Replied: Thank you, Marie, for your kind words and 5-star review. We're pleased to hear that Raymond and our team were able to provide you with a seamless and efficient service experience. Ensuring your safety and satisfaction is our top priority, and we're glad you appreciated the convenience of our service. We look forward to continuing to meet your needs in the future.
Google Review
- August 23, 2024
Response from the owner Replied: Angela Anderson gave Mercedes-Benz of Oakland a 5-star rating, reflecting her satisfaction with the service she received.
Google Review
- August 23, 2024
Very nice and professional staff. Karen was the one helping me through the process and I can’t be happier.
Response from the owner Replied: Rania Ben Aoun had a positive experience at Mercedes-Benz of Oakland, commending the professionalism of the staff. Karen, in particular, provided excellent assistance throughout the process, leaving a strong impression of satisfaction.
Google Review
- August 22, 2024
Very professional and accommodating group of folks! Did everything they could to make my experience top-notch. Much appreciated.
Response from the owner Replied: Thank you, Steven Brink, for your kind words! We're thrilled to hear that our team at Mercedes-Benz of Oakland provided a top-notch experience for you. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!
Google Review
- August 22, 2024
Response from the owner Replied: Thank you for the 5-star rating, Johnny Brown! We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 21, 2024
Good quality service, agent very knowledgeable, thank you
Response from the owner Replied: Thank you, A. Almanza! We're glad to hear you received knowledgeable and quality service at Mercedes-Benz of Oakland. We appreciate your feedback and look forward to serving you again!
Google Review
- August 20, 2024
Response from the owner Replied: Thank you for the 5-star rating, James! We appreciate your support and look forward to serving you again.
Google Review
- August 19, 2024
Had a great experience test driving and reviewing with Xavier and Ryan. Friendly, knowledgeable, easy to work with, and most importantly extremely transparent. Thank you Xavier and Ryan!
Response from the owner Replied: Thank you, Sumant, for the 5-star review! We're delighted to hear that you had a great experience with Xavier and Ryan at Mercedes-Benz of Oakland. It's wonderful to know that they made your test drive and review process friendly, knowledgeable, and transparent. We appreciate your kind words and look forward to serving you again!
Google Review
- August 19, 2024
Exceptional experience @ Oakland Mercedes Benz. Xavier and Ryan delivered the difference and bridging the gap when a barrier presented itself. Thank you again for making my experience grand. As you can see in the picture, my American Dream came true!
Response from the owner Replied: Thank you, Joffre, for your 5-star review! We’re thrilled to hear that Xavier and Ryan made your experience at Mercedes-Benz of Oakland exceptional. It's fantastic that your American Dream came true, and we’re honored to have been a part of that moment. We look forward to serving you again!
Google Review
- August 18, 2024
The phone experience at Benz of Oakland leaves much to be desired. I wonder what kind of training is given to first line staff. They are clueless spend more time telling the caller their policy than finding out the request. Obviously the Franchise owner never calls or doesn’t care. If I cannot find...
Google Review
- August 17, 2024
Google Review
- August 16, 2024
Response from the owner Replied: Thank you, Romualdo Cerezo, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 16, 2024
I always have a pleasant experience when having my Benz services at Oakland Mercedes . Wonderful customer service fast and efficient service
Response from the owner Replied: Thank you, Heather Thompson, for sharing your positive experience! We're glad to hear that our team at Mercedes-Benz of Oakland continues to provide you with wonderful and efficient service. We look forward to serving you again.
Google Review
- August 16, 2024
Response from the owner Replied: Thank you, George Lewinski, for the 5-star rating! We appreciate your feedback and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 16, 2024
Response from the owner Replied: Thank you, Neelu Bhandaal, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 15, 2024
Response from the owner Replied: Thank you, Kai, for your 5-star rating! We appreciate your support and look forward to serving you again.
Google Review
- August 14, 2024
Excellent customer service.
Response from the owner Replied: Dear C,Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our staff here at Mercedes-Benz of Oakland. Thank you for your business and we are looking forward to serving all of your automotive needs in the future.
Google Review
- August 13, 2024
Response from the owner Replied: Thank you, Antonio! We're grateful for your 5-star rating and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 13, 2024
I’ve been taking my cars for service at Mercedes Benz of Oakland for over 20 years now, and they continue to consistently deliver excellent professional service! Shout out for James Fantone for providing excellent and courteous service always - Thank you!
Response from the owner Replied: Thank you, Norman, for your loyalty over the past 20 years! We're thrilled to hear that you continue to receive excellent service from our team. James and the rest of us at Mercedes-Benz of Oakland appreciate your kind words and look forward to serving you for many more years to come.
Google Review
- August 11, 2024
Response from the owner Replied: Dear Sandra Lasky, Thank you for your 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 10, 2024
The service at Oakland MBZ, is amazing! They are very polite and friendly. Service was performed within the commited time frame. They called to recommend additional service that was very much needed. Their multi point inspection, conducted with every service, has saved a lot of time and money....
Response from the owner Replied: Dear Ronald, Thank you for your kind words and for sharing your experience at Mercedes-Benz of Oakland! We’re thrilled to hear that you appreciated our service and dedication to excellence, especially coming from someone with your extensive experience as a mechanic. It’s great to know that our team was able to meet your expectations and provide the necessary care for your vehicle. We look forward to continuing to serve you in the future.
Yelp Review
- August 09, 2024
These guys jerked me around... telling me that they would pick up my lease and at the last minute saying they would not, creating a huge inconvenience. They sell luxury cars but do NOT provide luxury customer service.
Google Review
- August 06, 2024
I’ve been going to this dealership for eight years. Before they moved to the new location, I had no complaints about their service. However, after they relocated, I’ve been extremely dissatisfied with the sales team's post-pandemic performance.First, let me talk about when I leased my current car....
Google Review
- August 05, 2024
Response from the owner Replied: Dear Fix and Flip, Thank you for the 5-star rating! We're glad to hear about your positive experience and look forward to serving you again.
Google Review
- August 04, 2024
The customer service at Mercedes Benz of Oakland is top tier!
Response from the owner Replied: Dear April Hammock, Thank you for your kind words! We're thrilled to hear that you found our customer service to be top tier. Your satisfaction is our priority, and we look forward to serving you again.
Google Review
- August 04, 2024
Response from the owner Replied: Dear Daisy Zhang, Thank you for the 5-star rating! We're thrilled to know you had a positive experience with us. We look forward to serving you again.
Google Review
- August 03, 2024
I had a great experience at the Oakland Mercedes Benz Dealership. I recommend you to see Emeka, he was kind, considerate, professional, and didn’t make me feel pressured. He did a great job with showing me different options and was able to work within my budget. I am happy with my purchase. Great...
Response from the owner Replied: Thank you, Roman, for your wonderful review! We're thrilled to hear you had a great experience at our dealership. Emeka and the rest of our team strive to provide kind, considerate, and professional service without any pressure. Enjoy your new purchase, and we look forward to serving you again!
Google Review
- August 03, 2024
Friendly and quick experience. I did request a detail service when making my service appointment and that service was not completed.
Response from the owner Replied: Thank you for your feedback, Symone! We're glad to hear you had a friendly and quick experience with us. We apologize for missing the detail service you requested and will make sure to address this in the future. We look forward to serving you again and ensuring your next visit is even better.
Google Review
- August 03, 2024
Very satisfied with the service, quickness of it & Raymond's professionalism. He thoroughly & patiently explained everything to me. Thank you.
Response from the owner Replied: Thank you, Rosa, for your kind words and 5-star review! We're delighted to hear that you were satisfied with the service and Raymond's professionalism. We look forward to serving you again.
Google Review
- August 03, 2024
Response from the owner Replied: Thank you, Julius, for the 5-star rating! We appreciate your feedback and look forward to serving you again.
Google Review
- August 03, 2024
Response from the owner Replied: Thank you, Walter, for your 5-star rating! We're pleased to hear you had a great experience at Mercedes-Benz of Oakland. We look forward to serving you again.
Google Review
- August 03, 2024
Response from the owner Replied: Thank you, Reginald, for your 5-star rating! We're glad to know you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again.
Google Review
- August 03, 2024
All the details were handled efficiently and professionally. It was a very positive experience. Both of the people I dealt with were great.
Response from the owner Replied: Thank you, David, for your positive review and 5-star rating! We're delighted to hear that our team handled all the details efficiently and professionally, making your experience a great one. We look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 03, 2024
Response from the owner Replied: Thank you, Edward, for your 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 02, 2024
Response from the owner Replied: Thank you, Arjuni, for the 5-star rating! We appreciate your support and look forward to serving you again at Mercedes-Benz of Oakland.
Google Review
- August 02, 2024
Vincent was great!!! Explained everything on point. I also liked the location of MB of Oakland. Super Satisfied!!!!!!😁😁😁
Response from the owner Replied: Thank you, Kory, for the wonderful feedback! We're delighted to hear that Vincent provided excellent service and that you enjoyed our Oakland location. We look forward to serving you again soon!
Google Review
- August 02, 2024
Response from the owner Replied: Thank you for your 5-star rating, Teri! We appreciate your feedback and look forward to serving you again.
Google Review
- July 31, 2024
James Fantone was helpful and communicated updates timely. I’m always satisfied with the work and service at Mercedes Benz Oakland.
Response from the owner Replied: Thank you, Tom, for the 5-star review! We're glad to hear that James Fantone was helpful and communicated updates timely. We appreciate your continued trust in our service. We look forward to serving you again.
Google Review
- July 31, 2024
The service that I have received has been courteous, friendly, professional, and on time. My service advisor James Fantone provides excellent customer service by explaining the details of work to be done with updates as needed. James is professional and willing to answer questions/concerns as they...
Response from the owner Replied: Thank you, Sheree, for your kind words and 5-star review! We're delighted to hear that James provided you with courteous, friendly, and professional service. We appreciate your trust and look forward to serving you again.
Google Review
- July 31, 2024
BEST IN COUNTRY. I am a retired licensed healthcare executive who has purchased Mercedes at Mercedes Benz of San Francisco, Mercedes Benz of Manhattan and Mercedes Benz of Oakland. I had good experiences in SF and NYC, but I wasn't ready for the fantastic experience in Oakland. I purchased a new...
Response from the owner Replied: Dear G Wyche, Thank you for sharing your incredible experience with Mercedes-Benz of Oakland! We're thrilled to hear that our team provided such outstanding service that you purchased not one but two new Mercedes vehicles. It's wonderful to know that Claudia, Louis, Gianni, Xavier, and Moe made your visits enjoyable and seamless. We appreciate your high recommendation and look forward to serving you again.
Google Review
- July 30, 2024
Took my vehicle in for basic warranty stuff. Worked with Jessica in the service dept. She's awesome! Will definetly call her if I have any issues moving forward.
Response from the owner Replied: Thank you, Maya Turner, for your review! We're glad to hear you had a great experience with Jessica. We look forward to assisting you with any future needs.
Google Review
- July 30, 2024
Great service including an Uber back home. Quick & easy service.
Response from the owner Replied: Thank you, Larry, for your kind words and 5-star rating! We're glad to hear you appreciated our service and the Uber ride back home. We look forward to serving you again.
Google Review
- July 28, 2024
Super Friendly on point and helpful!Worry Free! !Thank you!
Response from the owner Replied: We're so glad to hear that you found our team super friendly, on point, and helpful! We appreciate your feedback and thank you for choosing Bay Area Leasing!
Google Review
- July 28, 2024
I’ve been provided with regular service, as when asking for warranty parts for my car, they say it’s fine when it’s not.They will talk to you depending on who they think you are.I don’t feel welcome in this place toBe honest.I even had an appointment for a Sunday morning with my wife with a sales...
Google Review
- July 28, 2024
Jessica in service helped me get my car fixed seamlessly! Great, outstanding customer service! Also was very accommodating and patient with my busy schedule! Everyone is always smiling at this location which makes you feel comfortable and easy!
Response from the owner Replied: Thank you, Gigi, for your fantastic review! We're delighted to hear about your positive experience with Jessica and our team. We appreciate your kind words and look forward to serving you again.
Google Review
- July 28, 2024
MB of Oakland went above and beyond to ensure I had the best service experience! The staff is friendly and knowledgeable! Will definitely be going back!
Response from the owner Replied: Thank you, Melissa, for your fantastic review! We're delighted to hear that you had such a positive experience with us at Mercedes-Benz of Oakland. Our team strives to provide the best service possible, and your kind words mean a lot to us. We look forward to welcoming you back!
Google Review
- July 26, 2024
Response from the owner Replied: Thank you, Margie, for the 5-star rating! We're glad to see you had a positive experience with us.
Google Review
- July 26, 2024
Amazing service and very good, fast service. 👍🤞😎
Response from the owner Replied: Thank you, Gamal, for your kind words and the 5-star rating! We're thrilled to hear that you had an amazing and efficient experience with us. We look forward to serving you again.
Google Review
- July 26, 2024
Response from the owner Replied: Thank you, Tony, for the 5-star rating! We appreciate your feedback and look forward to serving you again.
Google Review
- July 26, 2024
Jessica was attentive and helpful. Service was done when promised, and car was delivered on time.
Response from the owner Replied: Thank you, Robert, for your kind review! We're glad to hear that Jessica provided attentive and helpful service and that your car was delivered on time. We appreciate your feedback and look forward to serving you again.
Google Review
- July 26, 2024
The warmth and friendliness of all the teams in this business is outstanding. I was prompted 3 times to leave this review, so here goes. If I bring my vehicle in at a luxury brand dealership, it should be returned to me clean. Even my Kia dealership cleans my car every time I go in. Not at...
Response from the owner Replied: We appreciate your feedback and understand your frustrations. We apologize for the inconvenience you experienced with the cleanliness of your car and the inconsistencies in tire pressures. We value your loyalty and will address these issues internally. If you need further assistance or have any concerns, feel free to reach out to us.
Google Review
- July 26, 2024
Not happy with my New GLC 300 2024 because , lane assist feature not working properly and dealership not able to fix the issue, Second issue when I book my car sales team assure me that if I add full drive assist package 360 degree view will also come with that BUT IT US NOT TRUE. My car GLC 300...
Google Review
- July 26, 2024
Response from the owner Replied: Thank you, Ellen, for the 5-star rating! We appreciate your support.
Google Review
- July 24, 2024
Didn’t have an appt got taken care of. Replaced a tire that was damaged from a pot hole.
Response from the owner Replied: Thank you, Mike! We're glad we could assist you promptly and get your tire replaced. Your satisfaction is our priority.
Google Review
- July 24, 2024
Response from the owner Replied: Dear Jennifer Quesada, Thank you for the 5-star rating! We're delighted to know you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again in the future.
Google Review
- July 23, 2024
Recently switched from another dealership and brand, can’t rave enough about the experience. Not high pressure. Not overly salesy. Great customer experience!
Response from the owner Replied: Dear Lisa Siqueira McClure, Welcome to Mercedes-Benz of Oakland! We're thrilled to hear about your positive experience with us and that our approach made you feel comfortable. Thank you for your kind words, and we look forward to continuing to serve you.
Google Review
- July 23, 2024
Staff is so friendly and willing to take time to answer questions.
Response from the owner Replied: Dear Mittie Grigsby, Thank you for your kind words! We're delighted to hear that our staff was friendly and took the time to answer all your questions. We appreciate your feedback and look forward to serving you again.
Google Review
- July 23, 2024
Response from the owner Replied: Dear Michael Wan, Thank you for your 5-star rating! We're thrilled to know you had a positive experience at Mercedes-Benz of Oakland. If you need anything in the future, please don't hesitate to reach out.
Google Review
- July 23, 2024
I couldn’t be more happier with my new car, thank you to everyone involved at Mercedes Benz of Oakland. A 100% Satisfied customer.A. Forte
Response from the owner Replied: Dear Amina Forte, Congratulations on your new car! We are delighted to hear that you are 100% satisfied with your purchase and our service. Thank you for choosing Mercedes-Benz of Oakland. Enjoy your new ride!
Google Review
- July 23, 2024
MBenz of Oakland exceeded my expectations! They diagnosed the problem quickly and efficiently, they provided Lyft service home/back and even did an overall safety check topping off fluids for no charge.The location is convenient, service was friendly, and I will be back.This same issue was brought...
Response from the owner Replied: Dear Joann, Thank you for your fantastic review! We're delighted to hear that Mercedes-Benz of Oakland exceeded your expectations and resolved the issue efficiently. Providing convenient and friendly service is our priority. We look forward to welcoming you back for any future needs.
Google Review
- July 22, 2024
Justin I got a perfect Assistance thank you deeply Appreciated .
Response from the owner Replied: Dear Ademola, Thank you for the 5-star review! We're thrilled to hear that Justin provided perfect assistance. Your appreciation means a lot to us.
Google Review
- July 21, 2024
Response from the owner Replied: Dear Bryan, Thank you for the 5-star rating! We're delighted to know you had a positive experience at Mercedes-Benz of Oakland. If you have any feedback or need further assistance, please don't hesitate to reach out.
Google Review
- July 20, 2024
Everyone at Mercedes Benz of Oakland bend forward and backward to satisfy the clients. What is there not to be satisfied with?
Response from the owner Replied: Dear Firoozeh Ettehad, Thank you for your glowing review! We're thrilled to hear that our team went above and beyond to ensure your satisfaction. We truly appreciate your kind words and look forward to serving you again in the future.
Google Review
- July 19, 2024
Response from the owner Replied: Dear Qi, Thank you for your 5-star rating! We're glad to know you had a positive experience with us. We look forward to serving you again in the future.
Google Review
- July 19, 2024
Great Customer service
Response from the owner Replied: Dear Wayne, Thank you for your kind words and 5-star rating! We're thrilled to hear you had a great customer service experience. If you need any further assistance, please don't hesitate to reach out.
Google Review
- July 18, 2024
Service provider was dismissive, never answered my calls. Accepted payment
Google Review
- July 18, 2024
Response from the owner Replied: Dear Shirley, Thank you for the 5-star rating! We're delighted to know you had a positive experience with us. If you have any feedback or need assistance, please feel free to reach out.
Google Review
- July 18, 2024
Excellent customer service from Rommy and Ryan. They changed our negative experience from other Mercedes dealership to positive.
Response from the owner Replied: Dear Tejdeep, Thank you for your 5-star review! We're thrilled that Rommy and Ryan were able to turn your experience around and provide excellent customer service. We appreciate your support and look forward to serving you again.
Google Review
- July 17, 2024
Response from the owner Replied: Dear Peter, Thank you for your 5-star rating! We're glad you had a positive experience with us. We look forward to serving you again.
Google Review
- July 17, 2024
Response from the owner Replied: Dear Meera, Thank you for your 5-star rating! We're glad to know you had a positive experience at Mercedes-Benz of Oakland. If you have any feedback or need further assistance, please feel free to reach out.
Google Review
- July 17, 2024
I am truly amazed and happy for the great customer service I received. Raymond Leung did such a great job in assisting me with my Benz and making sure the issue I was having got fixed. As soon as my car was ready, I received a call and since I was at work he arranged for it to be delivered to my job...
Response from the owner Replied: Dear Judith, Thank you for sharing your wonderful experience! We're thrilled to hear about the great customer service you received from Raymond Leung. It's fantastic that he ensured your issue was resolved and arranged for your car to be delivered to your job. Your satisfaction is our priority, and we appreciate your kind words.
Google Review
- July 15, 2024
service advisor did a great job! Also thanks Rudy
Response from the owner Replied: Dear Moe, Thank you for the 5-star review! We're delighted to hear that our service advisor and Rudy did a great job. We appreciate your feedback and look forward to serving you again.
Google Review
- July 14, 2024
I was very impressed by the timely and friendly experience and the dedicated staff
Response from the owner Replied: Dear Michael, Thank you for your kind words! We're thrilled to hear that you were impressed with the timely and friendly service from our dedicated staff. We look forward to continuing to provide you with excellent service at Mercedes-Benz of Oakland.
Google Review
- July 13, 2024
Took a little bit longer to get my car serviced because their alignment machine wasn’t working otherwise great service. Will definitely be back.
Response from the owner Replied: Dear Fatima, Thank you for your patience and understanding during your recent service visit. We're glad to hear that you were pleased with the overall service despite the delay. We look forward to welcoming you back next time!
Google Review
- July 13, 2024
A very soothing and exhilarating experience. I was served by a young man named Gianni who was very professional and knowledgeable of my first ever MB EQB340W4. He did not put any pressure on me but was attentive to my questions and concerns. I was also helped by a manager who supervised him. His...
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- July 13, 2024
I had a great experience deal with the Oakland mercedes team now for the sixth time thank you all for the help
Response from the owner Replied: We're delighted to have been part of your experience for the sixth time, Kevin Thomas! Thank you for your continued support!
Google Review
- July 13, 2024
Response from the owner Replied: Thank you for the 5-star rating, Tom!
Google Review
- July 13, 2024
Jessica does an amazing job and so do your mechanics..thank you!!
Response from the owner Replied: We're so glad you had a great experience with Jessica and our mechanics - thank you!
Google Review
- July 12, 2024
The sales person provides me very good services. He is so helpful. I like this dealer very much.
Response from the owner Replied: Thank you for your kind words, Kevin! We are delighted to hear that you had a positive experience with our salesperson. We appreciate your feedback!
Google Review
- July 12, 2024
Response from the owner Replied: Thank you for the 5-star rating, Monica!
Google Review
- July 11, 2024
Response from the owner Replied: We're sorry to hear about your experience. Please reach out to us for further assistance.
Google Review
- July 11, 2024
Service agent David is truly exceptional!! His customer service expertise and MB brand knowledge are rare, especially when being serviced at today’s dealerships. You just know you’re in good hands!
Response from the owner Replied: Thank you for recognizing David's exceptional customer service expertise and MB brand knowledge - we're glad to know you felt well taken care of!
Google Review
- July 11, 2024
Response from the owner Replied: Thank you for the 5-star rating, Angela!
Yelp Review
- July 06, 2024
They were very helpful and highly informative. They made the process of leasing a car very accessible. The test drive was also very comprehensive (reviewing the features of the vehicle and even an opportunity to try some of the self driving features). I love the zip of our new car that was not the...
Google Review
- June 28, 2024
Response from the owner Replied: Thank you for the five-star rating, Lisa! We're glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- June 24, 2024
These people will scam you. I was trying to buy a car from them a couple of months ago.They ask to look at my title, they keep it without telling me, and then when I show up to pick it up, it’s “lost”.They also quoted my $1.8k to replace a window which normally costs $300.Seriously stay away.
Response from the owner Replied: We're sorry to hear about your experience. Please reach out to us for further assistance.
Google Review
- June 21, 2024
Bring my car here for regular servicing and always have a great experience. Everyone is friendly and my car runs great!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 19, 2024
The service was both prompt, and professional. I won't hesitate to bring my vehicle to this Dealership.
Response from the owner Replied: We're so glad to hear that you had a positive experience with our service! Thank you for choosing our Dealership for your vehicle needs.
Google Review
- June 18, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 18, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 18, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 17, 2024
Response from the owner Replied: Thank you for the 4-star rating!
Google Review
- June 16, 2024
Very prompt response to calls. Knowledgeable people and very helpfull.
Response from the owner Replied: Thank you for your kind words! We appreciate your feedback.
Google Review
- June 16, 2024
Our experience at Mercedes Benz of Oakland was fantastic Jason and Ken were very helpful in our needs and made it really easy to buy our first “new” car. We love our new 2021 C300. I would definitely recommend to friends and family to come to Mercedes Benz of Oakland for sales and service needs....
Response from the owner Replied: We are so glad to hear that Jason and Ken made your car buying experience fantastic! Enjoy your new 2021 C300 and thank you for recommending us to your friends and family.
Google Review
- June 16, 2024
Vincent was great at getting the repair done and responsive to all our needs
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 16, 2024
I had bought a car from Rome a couple of months ago. he is truly amazing ! the process was very smooth and everything was able to be done online so i just came in to sign papers and boom. smoothest process ever. however, not even a month later had i known they sold me tires with low tread i would...
Response from the owner Replied: I'm sorry to hear about the issue with the tires you experienced after purchasing your car. We strive to provide a smooth process for our customers and your feedback is valuable. Feel free to reach out to us for further assistance or any concerns you may have.
Google Review
- June 14, 2024
Great experience at this place. Getting service appointment was quick. I reached a bit early and was attended immediately by Jessica. She was amazing and quick with the formalities and within 10 mins I was on my Lyft ride. She promptly called me after the inspection and informed that nothing else...
Response from the owner Replied: Thank you for sharing your experience with us, Sandeep! We're delighted to hear that Jessica provided you with excellent service and made sure everything went smoothly during your visit. We appreciate your kind words and look forward to welcoming you back on your next visit.
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for the 5-star rating, Kristine! We're glad you had a great experience at Mercedes-Benz of Oakland. We look forward to seeing you again!
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 14, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 14, 2024
JAMAL IS A GREAT YOUNG SALESMAN at OAKLAND MERCEDES ☺️
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 13, 2024
Always professional
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 13, 2024
Recently brought my Benz in for scheduled Service. Check in was very smooth. I was given a loaner during the process. I received a text message when the service was complete. It was late in the day so I was able to keep the loaner until the next day. When I picked up my car, it had been washed. The...
Response from the owner Replied: We are so glad you had a smooth and pleasant experience with us! Thank you for sharing your feedback.
Google Review
- June 13, 2024
Service is always top-notch, despite being quite expensive ! James took good care of me as usual!
Response from the owner Replied: We appreciate your feedback, Miroslav! James and the team are glad to hear that you are satisfied with our top-notch service.
Google Review
- June 13, 2024
Vincent at Mercedes Benz in Oakland was absolutely wonderful. He kept me updated on the repair issues with my car and provided me options. Great job; Great service!
Response from the owner Replied: Thank you for your kind words, Maria! We appreciate your feedback and are happy to hear that Vincent provided you with great service and kept you informed throughout the repair process.
Google Review
- June 12, 2024
The service and parts staff are always professional and diligent. I really appreciate them all!
Response from the owner Replied: We appreciate your kind words about our service and parts staff!
Google Review
- June 12, 2024
Amazing!Mercedes Benz of Oakland has amazing customer skills. Jessica Ponte is true professional, a raise with promotion should find its way to her immediately. As an employer, I would hire her without hesitation. Traveling the world, I have been Mercedes Benz customer since 1987, and have not...
Response from the owner Replied: Thank you for your kind words, Dr. Larry Lawrence Brandon! We truly appreciate your support and loyalty.
Google Review
- June 12, 2024
Response from the owner Replied: Thanks for your feedback.
Google Review
- June 11, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 11, 2024
The best service in town. Vincent (service advisor) was very professional, very knowledgeable and held my hand every step of the way...
Response from the owner Replied: Thank you for your kind words, E.R. Sullivan! We appreciate your feedback and are glad to hear about your positive experience with Vincent.
Google Review
- June 11, 2024
My car was scheduled for its annual service check and I mistakenly came on the wrong day. They squeezed me in and I still got A-1 car and customer service.
Response from the owner Replied: Thank you for sharing your experience, we're glad we could accommodate you and provide top-notch service!
Google Review
- June 10, 2024
What a delight! My car was serviced and everyone was so polite. And they washed my car! Also, Lift took me home and they sent a Lift to pick me up. It was a win-win day. Thank you classy Mercedes family.Victoria Smith
Response from the owner Replied: We're so glad you had a great experience with us, Victoria! Thank you for choosing our services.
Google Review
- June 09, 2024
Great customer service been coming here over 10 years. My adviser is amazing
Response from the owner Replied: We're delighted to hear about your positive experience with our customer service and adviser after 10 years! Thank you for your continued support.
Yelp Review
- June 08, 2024
Muy bonito y muy buen servicio el lugar se siente muy confortable y las personas muy amables
Google Review
- June 08, 2024
Response from the owner Replied: Thanks for your feedback.
Google Review
- June 06, 2024
Very professional team i like being there customer. Good service and fast.
Response from the owner Replied: We're glad you appreciate our professional team and fast service. Thank you!
Google Review
- June 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- June 04, 2024
I always have fantastic experiences at Mercedes of Oakland. From the warm welcome to the knowledgeable staff, everything was top-notch. Special thanks to Jessica and Gio for their exceptional service and attention to detail. The dealership was clean and inviting, and the service on my car was quick...
Response from the owner Replied: We are so grateful for your kind words, Mandie! Jessica and Gio will be thrilled to hear your feedback. Thank you for recommending us!
Google Review
- June 04, 2024
Great service by James Fantone. Excellent follow up and attention to detail
Response from the owner Replied: Thank you for recognizing James Fantone's excellent service! We appreciate your feedback.
Google Review
- June 03, 2024
Response from the owner Replied: Thank you for the five-star rating, Michael! We're glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- June 03, 2024
Response from the owner Replied: Dear Leonard,Thank you for taking your time to leave us a rating. We are happy to hear that you had a positive experience with us here at Mercedes-Benz of Oakland. We are looking forward to serving all of your automotive needs in the future.
Google Review
- June 02, 2024
Sam La was very knowledgeable on all the models. We had a pleasant test drive with him. Everyone else, including GM Darrin, were very welcoming. I am very happy with the purchase.
Response from the owner Replied: Thank you for recognizing our team's knowledge and hospitality! We appreciate your feedback and are glad you had a pleasant experience with us.
Yelp Review
- June 02, 2024
Sam La was very knowledgeable on all the models. We had a pleasant test drive with him. Everyone else, including GM Darrin, were very welcoming. I am very happy with the purchase of a GLE350
Google Review
- June 01, 2024
Always the best experience with Mercedes in Oakland location. All staffs are wonderful and very fast services.
Response from the owner Replied: We're so glad to hear that you had the best experience with us at the Oakland location! Thank you for your kind words and for choosing Mercedes-Benz.
Google Review
- June 01, 2024
Worst experience of our lives!!!! The sales consultant called Jamiel was extremely rude to me and my wife. We came to see some cars because my wife has been wanting a GLS for a while and we came on a normal weekday last week right after picking our son up from school so we weren’t dressed very...
Response from the owner Replied: We are truly sorry to hear about your experience and we apologize for any rudeness you encountered. Your feedback is valuable to us, and we will address this issue with the utmost importance. Please feel free to reach out to us via text or call if you would like to discuss this matter further. Darin 1-510-287-8502
Yelp Review
- June 01, 2024
I am very disappointed with the service I received at this dealership. I payed full price for the vehicle without even thinking about it and purchased a service package thinking that I would take care of me. On more than one occasion I've taken in my vehicle in for service and they for got to check...
Google Review
- May 31, 2024
Always THE BEST SERVICE! Thank you 😊
Response from the owner Replied: We're so happy to hear that you always receive the best service from us! Thank you for your kind words 😊
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 31, 2024
Mercedes-Benz of Oakland was professional and respectful throughout our whole experience. I was looking for a certified preowned vehicle and found a car Ion the lot that completely matched my needs. Everything about the financing and set up was terrific. Thanks to everyone.
Response from the owner Replied: We're so glad to hear that you had a great experience with us, Carol! Thank you for choosing Mercedes-Benz of Oakland for your certified preowned vehicle. We appreciate your kind words!
Google Review
- May 31, 2024
Amazing service and amazing people!
Response from the owner Replied: We're so glad you had a great experience with us! Thank you for your kind words!
Google Review
- May 30, 2024
Service was very quick, efficient and accommodating
Response from the owner Replied: We're so glad to hear that you found our service quick, efficient, and accommodating! Thank you for sharing your experience with us.
Google Review
- May 30, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 30, 2024
David De La Torre is amazing! Just a wonderful service provider and a dog lover to boot!!!!
Response from the owner Replied: Thank you for your kind words, Angela! David appreciates your feedback and loves helping both you and your furry friend!
Google Review
- May 30, 2024
The replacement of my C300 tires @ the Mercedes Oakland dealership was easy and seamless, with no issues. Extra bonus of picking up spotlessly cleaned car made it even better!
Response from the owner Replied: We're so glad to hear that you had a smooth experience replacing your C300 tires! Thank you for sharing your positive feedback with us.
Google Review
- May 30, 2024
Great Service and very professional
Response from the owner Replied: We're delighted to hear that you had a great experience with our service and found our team to be very professional! Thank you for your kind words!
Google Review
- May 30, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 30, 2024
Vince Reed is the best service advisor. Attentive, precise, and nice. The experience was definitely convenient. When they started working on my car, the technician sent a video of the inspections and any additional issues with my car. Transparency is key when there is so much fraud going on. Lyft...
Response from the owner Replied: Thank you for your kind words! We appreciate your feedback and are glad to hear about your positive experience with Vince Reed and our team. We look forward to welcoming you back in the future!
Google Review
- May 29, 2024
I had the pleasure of getting blessed with my first Mercedes with the highly recommended salesman, Rome at Oakland Benz. I am so happy with my new car. I feel like I talked more about my positive experience with Rome and the Oakland Benz Team than I did my new car with friends and family haha. Rome...
Response from the owner Replied: Thank you for sharing your wonderful experience with Rome and the Oakland Benz Team! We appreciate your kind words and are delighted to hear that you had such a positive and memorable car-buying experience with us.
Google Review
- May 29, 2024
Came here because of a recall for my Mercedes. What is really nice they didn't take the car for the whole day as other services do. So I just waited for an hour and half and my car was ready. They also recorded a video during doing check up and shared that video with me. That is amazing!...
Response from the owner Replied: We're so glad you had a great experience with us, Tim! Thank you for choosing us for your Mercedes recall service and for taking the time to leave such positive feedback. We appreciate your support!
Google Review
- May 29, 2024
Courteous, communicative and efficient staff. Quality repairs.
Response from the owner Replied: We're so glad to hear that you had a positive experience with our staff and are happy with the quality of repairs!
Google Review
- May 29, 2024
This review is for service department. Highly recommend David Dela Torre, I completely impressed with his professionalism and customer service
Response from the owner Replied: Thank you for recommending David Dela Torre! We appreciate your kind words about his professionalism and customer service.
Google Review
- May 28, 2024
Prompt, professional and friendly service.
Response from the owner Replied: Thank you for your review, Daniel! We're delighted to hear that you received prompt, professional, and friendly service at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- May 28, 2024
Response from the owner Replied: Thank you for the five-star rating, Hilary! We appreciate your feedback and are glad you had a great experience at Mercedes-Benz of Oakland. We look forward to serving you again!
Google Review
- May 26, 2024
A surprisingly easy, enjoyable experience, plus I drove away in a beautiful car! Was able to test drive my choice of cars and the buying process went very smoothly. Tutorials are available to learn all the ins and outs of the car. I recommend this dealership highly.
Response from the owner Replied: Thank you for recommending us! We're delighted you had an enjoyable experience and found your perfect car with us.
Google Review
- May 25, 2024
I had an electrical issue that seemed like an ordeal. It wasn’t cheap or inconvenient, but Vincent at the dealership helped make the situation better. And when I picked up the car it was clean and ready to go.
Response from the owner Replied: Thank you for sharing your experience, Lillian! We're glad Vincent could assist you with your electrical issue and that your car was clean and ready to go when you picked it up.
Google Review
- May 24, 2024
My experience at this dealership was exceptional from start to finish. The sales representatives were respectful and professional, and Rayan and Djamil were outstanding in their dedication to ensuring that I got a great deal. The facility was clean and well-organized, and the inventory was vast and...
Response from the owner Replied: We're so grateful for your kind words and thrilled that you had an exceptional experience with us! Your recommendation means the world to us. Thank you! ♥️
Google Review
- May 24, 2024
What I would expect from a luxury car brand Mercedes Benz: clean facilities, thorough car inspection/diagnostics, professional staff on phone and in person, ride to and from the dealership while my car was there.
Response from the owner Replied: We're delighted to hear that you found our facilities clean, our staff professional, and our services thorough and diagnostic. Thank you for sharing your experience with us!
Google Review
- May 24, 2024
Response from the owner Replied: Thank you for the 4-star rating, Kevin! We appreciate your feedback.
Google Review
- May 24, 2024
Great service. So easy and they even provided a Lyft to my office up the street
Response from the owner Replied: We're delighted to hear that you enjoyed our service and the Lyft ride to your office! Thank you for choosing us!
Google Review
- May 24, 2024
Response from the owner Replied: We're sorry to hear about your experience at Oakland Mercedes Benz. We appreciate your feedback and will work to improve our customer service.
Google Review
- May 24, 2024
They have great customer service over all and everyone is very pleasant and professional, but I had been having some issues where I have taken my car in about 4 times in the last 5 months and the most recent being 20 days apart all with major repairs that should have been diagnosed ahead of me...
Response from the owner Replied: We appreciate your feedback, Kai. We apologize for the inconvenience you've experienced and will address this with our team to ensure better service in the future.
Google Review
- May 24, 2024
Perfect service. And super efficient!
Response from the owner Replied: Thank you for your kind words! We appreciate your feedback.
Google Review
- May 24, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 24, 2024
Vince my service advisor was top notch.
Response from the owner Replied: Thank you for recognizing Vince's excellent service!
Google Review
- May 24, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 24, 2024
Response from the owner Replied: Thank you for the five-star rating, Kristen! We're glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- May 23, 2024
Great service. Made sure I had a ride home and back if I needed it. Wash the vehicle upon returning it back to me and really made me feel my business was appreciated.
Response from the owner Replied: Thank you for your review, Farrel! We're delighted to hear that you received great service at Mercedes-Benz of Oakland. Ensuring you had a ride home and back, as well as washing your vehicle, are just some of the ways we show our appreciation for your business. We look forward to serving you again soon!
Google Review
- May 23, 2024
Response from the owner Replied: Thank you for the five-star rating, Zhuoer! We're glad you had a positive experience at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- May 23, 2024
Exceptional service always!!!
Response from the owner Replied: Thank you for your review, Mehiya! We're thrilled to hear that you always receive exceptional service at Mercedes-Benz of Oakland. We look forward to serving you again soon!
Google Review
- May 23, 2024
Great professional seevice provided by Mercedes-Benz of Oakland. Will return again when needed
Response from the owner Replied: Thank you for your review, Brandon! We're thrilled to hear that you received great professional service at Mercedes-Benz of Oakland. We look forward to serving you again whenever you need us!
Google Review
- May 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 22, 2024
The service team at Mercedes of Oakland is unmatched. I had an eventful morning to say the least any they were able to accommodate a late minute tire replacement and service. Great friendly staff that goes above and beyond
Response from the owner Replied: We are delighted to hear about your positive experience with our service team! Thank you for sharing your feedback.
Google Review
- May 22, 2024
excellent service person,James, was efficient. Reuben arranged for a loaner, and my car service was finished at 1:30! the facility is immaculate and every employee was polite and friendly..All highly competent!
Response from the owner Replied: Thank you for recognizing our team's efficiency, friendliness, and competence! We appreciate your feedback and look forward to serving you again.
Google Review
- May 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 21, 2024
Response from the owner Replied: We appreciate your feedback and are here to assist you further. Feel free to reach out to us for any additional support.
Google Review
- May 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 21, 2024
We could not have been happier with our car buying experience. Everyone we worked with - Jamiel, Xavier, Ryan and Darin were all very kind, helpful, not overbearing when it came to “numbers discussion” like most are; infact they helped me find ways to save money on the deal which I had not thought...
Response from the owner Replied: Thank you for sharing your experience, Venu Hemige! We're delighted you enjoyed your car buying journey with us and that our team went the extra mile to ensure you found the perfect car. Enjoy your new GLE 450e!
Google Review
- May 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 21, 2024
RAYMOND IS THE BEST ADVISOR EVER!! EVERYONE NEEDS GO GET TAKEN CARE OF BY HIM!!
Response from the owner Replied: Thank you so much for your kind words, Eddie! It means a lot to hear that you had a great experience with Raymond!
Google Review
- May 19, 2024
Response from the owner Replied: Thank you for your 5-star review!
Yelp Review
- May 19, 2024
My husband and I visit this dealership very often as we purchase parts for our vehicles and use their car service department. We always have a fantastic experience with the security guards Chris and Charlie. Their professionalism and attentiveness really stood out to us. We always feel safe and...
Google Review
- May 18, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 18, 2024
The Oakland service department has serviced my cars for over 15 years which is why I chose to purchase a second car with Oakland Mercedes Benz for consistent and trustworthy support and services.
Response from the owner Replied: We're honored to have been your service provider for over 15 years and to have earned your trust for your second purchase with us!
Google Review
- May 17, 2024
I had a wonderful 💯 experience with the work done on my ML350; from the agent assigned to my car and the technician working on my car, I was kept informed and the work on my transmission was prompt and appears to run much better! Treat yourself don't cheat your car! Excellent job 😃
Response from the owner Replied: Thank you for sharing your positive experience with us! We're glad to hear that you are happy with the service provided for your ML350. Enjoy the improved performance of your transmission!
Google Review
- May 17, 2024
Always great service!!
Response from the owner Replied: Thank you for your kind words!
Google Review
- May 17, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 16, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 15, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 14, 2024
When I got to my appointment, Claudia was ready with a smile and Tan took care of everything.
Response from the owner Replied: Thank you for your kind words, Sunny! It was a pleasure assisting you during your appointment.
Google Review
- May 14, 2024
Sam was wonderful as always. 10 stars.
Response from the owner Replied: Thank you for your kind words, Pamela K. It's always a pleasure to assist you!
Google Review
- May 13, 2024
Excellence in personnel!Very friendly and welcoming!On point with the greatest vehicle products ever manufactured. I thank John at the counter for expediting my parts purchases for My MERCEDES CLK 320 convertible!Praise to all staff members for their excellence in customer service…sincerely,Alan...
Response from the owner Replied: Thank you, Alan! We're delighted to hear about your positive experience. John and the team truly appreciate your praise and are always here to help with your MERCEDES CLK 320 needs! 🚗⭐️
Google Review
- May 13, 2024
Went here around a year ago because they requested I bring my car in for a inspection when it was perfectly fine. After leaving when they were done, the car started having issues. The car would beep nonstop and say the hood was open when it was not. I went back the following day to talk to Dave,...
Response from the owner Replied: Sorry to hear you are still having an issue, please feel free to reach out to service manager to see what can be done. Gio Bondoc 510-287-8520
Google Review
- May 13, 2024
Poor
Response from the owner Replied: I'm sorry to hear about your experience, Alexander. We value your feedback and want to make things right, so please contact us via text or call so we can address your concerns.
Google Review
- May 13, 2024
Friendly, professional, and efficient service.
Response from the owner Replied: Thank you so much, Tuan David, for your kind words! We're glad you appreciated our friendly, professional, and efficient service.
Google Review
- May 12, 2024
A very nice experience. A free ride home, you can't beat it. They're great at keeping you informed every step of the way.
Response from the owner Replied: Thank you so much, Randy! We're delighted you enjoyed the free ride home and our updates. Your kind words mean a lot to us!
Google Review
- May 11, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 10, 2024
Excellent service. They even send a video with detailed explanation of the check up. Very friendly and courteous. Raymond did a great job and so is Justin.
Response from the owner Replied: Thank you so much, Malu! We're delighted you appreciated the video explanation and the service from Raymond and Justin. Your kind words mean a lot to us!
Google Review
- May 10, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 10, 2024
GOOD PEOPLE
Response from the owner Replied: Dear Danny, Thank you for taking your time to leave us a rating.
Google Review
- May 09, 2024
David was amazing and kept me informed throughout the experience. First time owning a Mercedes and having to take my car in for servicing. David was clear and explained everything thoroughly. Amazing customer service.
Response from the owner Replied: Thank you for sharing your experience, Jessica! We're thrilled to hear that David provided you with outstanding customer service and kept you well-informed during your first service visit with your Mercedes. At Mercedes-Benz of Oakland, we aim to ensure that every customer feels confident and cared for, especially when it comes to understanding the care their vehicle needs. We're glad David made your experience so positive, and we look forward to continuing to provide you with excellent service.
Google Review
- May 09, 2024
Very efficient, very knowledgeable, very friendly, office is gorgeous
Response from the owner Replied: Thank you for your glowing review, Heidi! We are delighted to hear that you found our team at Mercedes-Benz of Oakland to be efficient, knowledgeable, and friendly. We're also glad that our office environment added to your positive experience. We strive to create a welcoming and beautiful space for all our guests. We look forward to your next visit!
Google Review
- May 09, 2024
Great great.
Response from the owner Replied: Thank you, Ryan, for your great review! We're delighted to hear you had a positive experience at Mercedes-Benz of Oakland. We look forward to your next visit!
Google Review
- May 09, 2024
Jessica was excellent. Car service on my new C300 4matic done.
Response from the owner Replied: Thank you for your review, Edward! We are thrilled to hear that Jessica provided excellent service for your new C300 4matic at Mercedes-Benz of Oakland. We strive to deliver the best service experience to all our customers, and it's great to know that we've met your expectations. We appreciate your feedback and look forward to serving you again!
Google Review
- May 08, 2024
Raymond is my advisor and he is the best !He is knowledgeable, prompt, attentive and courteous. I cannot be happier with his service. Highly recommend Oakland Mercedes!
Response from the owner Replied: Thank you so much for your kind words, Yvonne! We are thrilled to hear about your positive experience with Raymond at Mercedes-Benz of Oakland. It's wonderful to know that he provided knowledgeable, prompt, attentive, and courteous service. We strive to offer the best experience possible, and your recommendation is greatly appreciated. We look forward to continuing to serve you with the same high standards.