Google Review
- May 23, 2022
Response from the owner Replied: Dear Dawn, Thank you for taking your time to leave us a rating!
Google Review
- May 22, 2022
The car salesperson appeared to know the inventory. But I was impressed. But I did buy me a great car (Mercedes Benz) from Mercedes Benz in Walnut Creek. Great dealership in Walnut Creek.
Google Review
- May 18, 2022
STAY AWAY!!! I brought my GLK 350 in for an airbag replacement as part of a recall. It took them two days to do the work that the technician admitted was a 30-minute job. Then, got home to find out the tailgate is broken - it won't raise or lower. The technician said I had to deal with the service...
Google Review
- May 17, 2022
My lease was up the beginning of 2023 and I wanted to sale my Mercedes back and get into a compact car. My Mercedes was in excellent condition inside and out, so they ran the numbers and I only owed $31,000 and some change, it was worth blue book $38 or $ 39 thousand and it had only 20,000 miles...
Google Review
- April 26, 2022
They’re asking 10k premium on a GLE450 when in Los Angeles NO dealer is asking premiums on 450s. Wanted to buy a car cash since I cannot find it here locally due to it being sold out but thanks, no thanks. Then they came back acting like they’re doing me a favor by willing to lower the premium to...
Google Review
- April 20, 2022
Unfortunately, my elderly mother misplaced her key. Upon calling this establishment, already distressed, the person on the phone was rude. No one seemed to be able to help with simple info on how to replace her key. She called back a second time only to have the person ask her, "Didn't you already...
Google Review
- April 19, 2022
I was in the Bay Area during Easter weekend and had a flat tire, since I need to drive the car back to LA, I need to have it replaced. After I explained my situation with the service department, they manage to fit me into the 10 am service slot, which they were booked solid. I add air to the...
Response from the owner Replied: Dear Gracie, Thank you for your review and taking your time to share your experience. Please do not hesitate to let us know if we can be of service in the future.
Google Review
- April 05, 2022
Response from the owner Replied: Dear Robert, Thank you for your review :)
Google Review
- April 02, 2022
The service is so bad that I cannot believe it is a Mercedes dealer…. Sales Manager Lin is the worst one I’ve ever met. We felt offended and discriminated…. Thanks
Google Review
- April 02, 2022
The worst service I’ve ever received. Bad attitude that u cannot imagine from a Mercedes dealer. Avoid the manager Lin if you can. He is the worst!!! I don’t know how he got hired???
Google Review
- March 30, 2022
Great service
Response from the owner Replied: Dear Frank, Thank you for your business and taking your time to leave us a rating!
Google Review
- March 23, 2022
Not the best dealer, dropped my 2020 Mercedes GLE450 off for my fuel door mechanism to be repaired, worker takes the car to a shop for it to be “inspected” by a mechanic, comes back a little over 2 minutes later with a pencil sized bolt sticking out through the tire sidewall. Another associate comes...
Google Review
- March 08, 2022
Google Review
- February 14, 2022
Response from the owner Replied: Dear NIc, thank you for taking your time to leave us a rating! We are looking forward to serving your automotive needs in the future.
Google Review
- January 11, 2022
The service was great
Response from the owner Replied: Dear Patricia, Thank you for taking your time to leave us a rating and thank you for your business! We are looking forward to serving your automotive needs in the future.
Yelp Review
- January 06, 2022
I was reluctant to write a review after my first visit 5 months ago to this location. I unfortunately had to visit again today, and unfortunately had an even worse experience than my first go. We've been MB lifers in various states and dealerships in CA. The Oakland service center is a very (VERY)...
Yelp Review
- January 03, 2022
I visited this dealership a few weeks ago and worked with Kurt D. He is by far the most knowledgeable person that I have worked with and he made the entire car buying process quick and painless. He listened to my concerns and was able to address everything quickly and thoroughly. I would definitely...
Google Review
- December 28, 2021
Response from the owner Replied: Dear Mathew, Thank you for taking your time to leave us a rating!
Google Review
- December 21, 2021
Bad service
Yelp Review
- December 19, 2021
If you are in the market for a new Mercedes lease - Sam La is your guy. Very responsive, always on top of everything and a pleasure to work with.
Google Review
- December 14, 2021
No car Wash services
Google Review
- December 14, 2021
Google Review
- December 14, 2021
GOOD PEOPLE
Response from the owner Replied: Dear Danny, Thank you for taking your time to leave us a rating.
Google Review
- November 28, 2021
Randy my service writer was very personable very professional and my vehicle was done on a timely manner.
Response from the owner Replied: Hi John,Thank you for business and taking your time to leave us a review. Please let us know how we can make your next experience 5-stars!
Google Review
- November 28, 2021
I bought two cars at Mercedez Benz in Oakland, and not only I have been disappointed with the quality of the vehicles, but the services provided by this car dealer is questionable. After selling their cars, they will charge you for every penny they can. They are not responsible for the quality of...
Google Review
- November 28, 2021
Great service
Response from the owner Replied: Dear Ariel, Thank you for your rating!
Google Review
- November 28, 2021
Response from the owner Replied: Dear Alexis, Thank you for taking your time to leave us a rating!
Google Review
- November 28, 2021
Response from the owner Replied: Dear Reva, Thank you for your rating. Please do not hesitate to reach out to us and let us know how we can make it a 5 star experience on your next visit. We are looking forward to serving your automotive needs in the future.
Yelp Review
- November 14, 2021
I didn't buy a car from them so I don't think I'm doing this because they did me a favor. They did not have the car that I wanted and what cars they had didn't have the right price for me. However, they were very courteous and professional. No games, no tricks, no BS.If you're in the market for a...
Yelp Review
- November 12, 2021
I bought two cars at Mercedez Benz in Oakland, and not only I have been disappointed with the quality of the vehicles, but the services provided by this car dealer is questionable. After selling their cars, they will charge you for every penny they can. They are not responsible for the quality of...
Yelp Review
- October 29, 2021
My husband and I were in town for a medical appointment in SF. The day we were scheduled to drive home my engine light came on. I panicked because I couldn't possibly drive home with the engine light home. So I called SF MB and they couldn't get me in until November. Oakland on the other hand asked...
Yelp Review
- October 25, 2021
I love my new car! Claudia helped me with it, made it really easy and not stressful at all. 10 out of 10 would recommend
Google Review
- October 23, 2021
Response from the owner Replied: Dear Navy, Thank you for taking your time to leave us a rating.
Google Review
- October 13, 2021
Response from the owner Replied: Dear Nette, Thank you for your business and taking your time to leave us a rating!
Yelp Review
- October 10, 2021
My tire had some issue with the air, so called the the location and told me to drop by any Mercedes location to get the tires checked. Came by this location because it was close and told them if they could help fill ip the air on my tires. The associate was not only rude but gave me attitude that...
Google Review
- September 28, 2021
Response from the owner Replied: Dear Rodell, Thank you for your business and sharing your experience.
Google Review
- September 28, 2021
Please dont ever go here Im warning you, bought a e320 from here, their service is trash, the guy Peter didnt stand on his word on 2 year warranty for my battery, the battery goes out and they claim its because I didnt drive the car enough but the last months I wasnt able to bring it in because it...
Response from the owner Replied: Dear 3d Tha Rapstar Music, Thank you for taking your time to share your experience. We are looking forward to serving your automotive needs in the future.
Google Review
- September 28, 2021
Response from the owner Replied: Dear Karen, Thank you for your business and sharing your experience. We are happy to hear that you had a positive experience with our Service department and look forward to serving your automotive needs in the future.
Google Review
- September 28, 2021
If you're reading this, you probably have a Benz, which means you're already making smart decisions about the vehicle you drive, so you probably don't need to read this review. You know that a dealership typically has vastly superior resources, trainings, tools, diagnostic equipment, etc., than all...
Response from the owner Replied: Dear Steve, Thank you for your business and taking your time to share your review. We always appreciate a well informed consumer and we are looking forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- September 28, 2021
Response from the owner Replied: Dear Denise, Thank you for taking your time to share your experience and thank you for your business!
Yelp Review
- September 24, 2021
I don't usually write reviews; however, Mercedes of Oakland blows it out of them with service. We consistently have a great experience with their service department. Vince and his team are simply the best!! They always go the extra mile. Highly recommend doing business with Mercedes of Oakland.
Eugene M. Replied: Dear Valisa, Thank you for taking your time to share your experience with us. We are delighted to hear that you had an outstanding experience with us and looking forward to serving your automotive needs in the future.
Yelp Review
- September 18, 2021
My mom was in need of a quick service at Mercedes Benz of Oakland, and Nick, one of the newest service providers, got the job done! He's the best.
Eugene M. Replied: Dear Kalani, Thank you for your business. We are delighted to hear that Nick and the rest of the team provided you with a positive experience. We are looking forward to serving all of your Mercedes-Benz needs in the future.
Yelp Review
- September 14, 2021
This review is solely on the maintenance department. I had two prepaid services and both times I came in it was excuses about the department being backed up. The first time even though not a good experience I thought it happens, but after the second time it's a pattern. The first time I noticed the...
Yelp Review
- September 10, 2021
I brought my car in for a service. It was very easy to find and has great food venues near by. Raymond was my service advisor and was super nice and knowledgeable. While I was waiting, I spoke to Raymond about driving across country and he mentioned A few extra services that would help prolong the...
Yelp Review
- September 09, 2021
Had my car serviced with Raymond. He was friendly, knowledgeable and took the time to walk me through the necessary services for my vehicle.
Yelp Review
- September 05, 2021
Took my car in for service and was really happy that Mercedes benz of Oakland finally have a cantonese advisor!! Raymond was friendly, professional and his service was amicable and courteous. It's nice to have someone that can speak in my mother tongue. Now I can have my mom service her car on her...
Yelp Review
- August 28, 2021
We have been Mercedes customers in Oakland for several years, purchasing cars and then using their service. We recently purchased another new vehicle and couldn't have been more satisfied from the time of entering the dealership, through the purchase and to the concierge service of telling us all...
Google Review
- August 28, 2021
Google Review
- August 28, 2021
Horrible service! I drop my car off at 8:30 am to have B service done while at work. No call with any updates, I call at 3:00 pm they tell me the service advisor is going to call back. Nothing! I am so angry, I can not finish this. I will never take my car to this dealership. I am not even sure if...
Google Review
- August 28, 2021
Absolutely wonderful I just bought a brand new GLE450 2021 AMG package Black out I drove all the Way from North Hollywood CA Because Beverly Hills Mercedes is a piece of work More like A piece boo boo Let's make a long story short they got me finance with the same bank Beverly Hills Went with...
Response from the owner Replied: Hi David, Thank you for your business and making the trip! We are delighted to hear that you had an outstanding experience with us. We are looking forward to serving your Mercedes-Benz needs in the future.
Google Review
- August 28, 2021
Google Review
- August 14, 2021
Response from the owner Replied: Dear Kellyloma, Thank you for your business and taking your time to share your experience with us. We are delighted to hear that we have been able to provide you with an amazing service and we are looking forward to serving all of your Mercedes-Benz needs in the future.
Yelp Review
- August 12, 2021
Horrible service! I have had great experiences at other Mercedes dealers. Don't ever bring your car for B service unless you want to be overcharged and not sure of what services were done.
Yelp Review
- August 04, 2021
Thank you, Darin Sparrow!Definitely world class efficiency and sensitivity from Mina Nezhadazar! Peter Van Laar was the glue that held the deal together!And, I thank you for going to bat for us financially and getting the deal done!We believe we made a great choice!!Finally, Ted Courtright put the...
Yelp Review
- August 04, 2021
Oakland Mercedes Benz is truly world class! They provide a "concierge" appointment, several weeks after one purchases a car there, for a full explanation of all the tech features in the car. My appointment was almost 2 hours. Ted, the "product concierge" was outstanding. He easily explained every...
Yelp Review
- July 30, 2021
The service Mgr Vince was amicable and courteous. He understood the concern that I had in regards to the repair of my trunk and the warranty.
Google Review
- July 28, 2021
Great customer service
Response from the owner Replied: Dear Linda, Thank you for your rating. We are happy to see that you had a pleasant experience with us. We are looking forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- July 28, 2021
Parts counter person is very professional and knowledgeable. Really made my visit pleasure........
Response from the owner Replied: Dear Christopher, Thank you for your business and taking the time to leave us your review. We look forward to serving all of your Mercedes-Benz needs in the future.
Google Review
- July 28, 2021
Response from the owner Replied: Dear Gabriell, Thank you for taking your time to leave us a rating and than you for your business!
Yelp Review
- July 15, 2021
I brought my car in for a 120,000 mile service and minor repairs. The amazing service reps (both James), service manager and technicians took great care of my car and also accommodated me with a rental while they completed the repairs. I was also given a courtesy check the following week to reset...