Edmunds.com - Service Review
- April 13, 2024
Great customer service and friendly!
Replied: Diego, thank you for choosing us! We'll see you next time. Safe travels! - The Flagship Motorcars of Lynnfield Team
DealerRater Review
- April 04, 2024
The dealership is very well organized and every employee knows exactly how to serve the customer. The seals pearson was very helpful, technically as well as administratively, but not too “pushy” to realize the sales. We had an excellent experience that resulted in buying our dream amg glb35 suv.
DealerRater Review
- April 04, 2024
Great Service. Great customer service, Quick turn around time. Clean waiting area. Spacious seating area.
DealerRater Review
- April 04, 2024
First class operation all the way! Stephen Lopes, extremely professional, very thorough in explaining everything, as with everyone else at Flagship, he is a pleasure to work with.
DealerRater Review
- April 03, 2024
Purchased 2 new tires at a Mercedes dealership in NH on 02/13/24 for $1100. A few weeks later, one of them blew and left me stranded with a flat. I called roadside services and had the car towed to Flagship Mercedes in Lynnfield as it was the closest dealer to where I was stuck. When I arrived, they...
DealerRater Review
- April 02, 2024
The sales manager was extremely good, and his sales person who handled the deal for me, was over and above good couldn’t ask for a better sales person appreciated his time and his commitment to helping me buy this automobile. Thanks.
DealerRater Review
- April 01, 2024
Very friendly and knowledgeable people. They kept to their time estimates and work was done
DealerRater Review
- April 01, 2024
Great experience at Flagship Motorcars. Hamid helped me find the car I wanted and helped me through every step of the car buying process. Entire team was professional and helpful. I felt like the focus was on me as the customer and not just making a sale. Highly recommend Flagship Motorcars
DealerRater Review
- March 29, 2024
Great service!! Reliable and trustworthy!! I only have my car serviced here since purchasing it!
Cars.com Review
- March 28, 2024
My service coordinator was Renan. I came in for a B1 service because that’s what the message on my dashboard said. He told me I didn’t need one. I needed the A Service. He proceeded to tell me what that was and explained it so I could understand it. He let me know before hand what it would cost....
Dealer Replied: Charlotte, we're delighted to know that Renan provided you with excellent service at Flagship Motorcars of Lynnfield. We always aim for clear communication and respect towards our customers. Thanks for your kind words!
DealerRater Review
- March 28, 2024
Got in and out in a timely fashion what more can you ask for. Good service
DealerRater Review
- March 28, 2024
The scheduling and service was quick and efficient. I would recommend the Flagship Mercedes dealership.
DealerRater Review
- March 28, 2024
Excellent experience in the service department. Nathan goes above and beyond to provide you with the best quality of service.
DealerRater Review
- March 27, 2024
Steven Lopez is a great service advisor, most attentive, communicative, professional and helpful. He makes the process easy.
DealerRater Review
- March 27, 2024
I was turning in a leased vehicle and leasing a new one and everyone made it a seem less and pleasurable experience.
DealerRater Review
- March 26, 2024
buen trabajo a tiempo y rapido gracias y el servicio al cliente muy a gradable
DealerRater Review
- March 26, 2024
They handled my issue promptly and Jeff McNally my advisor came out and double checked the work that was done to make sure it was satisfactory.
DealerRater Review
- March 26, 2024
Great service and a very customer friendly attitude.. would recommend this dealership’s service department to everyone.
DealerRater Review
- March 26, 2024
This dealership provides high quality service. I was impressed with the friendly and knowledgeable staff.
Edmunds.com - Service Review
- March 25, 2024
They always fix things the first time, are very nice to deal with, and are clear with detailed follow up. I've been using them for almost 20 years, purchased 11 cars and had them all serviced there. I travel 2 hours each way, and always worth it and faster than going to a closer dealership.
Replied: Steve, it's fantastic to know you've been a loyal customer of Flagship Motorcars of Lynnfield for almost 20 years! We appreciate your trust in us and are glad that our service has made the travel worthwhile. Here's to many more successful visits! Safe travels!
DealerRater Review
- March 24, 2024
Great customer service and straight forward. Salesman was not pushy at all. Great prices on all the vehicles.
DealerRater Review
- March 22, 2024
Fantastic dealership, Excellent service department. They always give you VIP service. Renan is extremely professional and always goes above and beyond to make sure I’m taken care of!
DealerRater Review
- March 21, 2024
We had a major electrical problem during our visit to the Boston area. Flagship Motors squeezed us in, got us a loaner and fixed all our issues. We were treated as if we were a local customer. Could not have been more pleased with their service.
DealerRater Review
- March 20, 2024
Pleasant people and great service. They go the extra mile to please and exhibit professionalism
DealerRater Review
- March 20, 2024
Great experience, Stephen was very helpful, very attentive, and very professional it was a very easy experience no hassles
DealerRater Review
- March 20, 2024
Jeff MCNALLY was courteous and professional. He made sure my service appointment went smoothly. Everyone at the dealership was helpful!
DealerRater Review
- March 16, 2024
Very friendly-efficient-got my car done timely-nice area to wait for the car
DealerRater Review
- March 14, 2024
Always like the service we get at this dealership. Renan has been our service provider since 2019 and has always been there to call if we need anything.
DealerRater Review
- March 14, 2024
Renan my service advisor is always pleasant and professional! I have been taking my cars to him for years!
DealerRater Review
- March 12, 2024
Renan was great. He ushered our major repair through Flagship Mercedes Lynnefield. What could have been a nightmare, a recall issue, had a happy ending.
DealerRater Review
- March 12, 2024
Flagship Motoers provides excellent customer service from the moment you drive in until your car is ready.
Edmunds.com - Service Review
- March 11, 2024
Everyone super friendly!!
Replied: Jimmy, we're delighted we could deliver an excellent experience! - Flagship Motorcars of Lynnfield Team
DealerRater Review
- March 08, 2024
I can’t say enough how great it is to work with Stephan Lopes as my service advisor at Flagship Motorcars. His work is flawless. He keeps me updated, and attends to every detail. He remembers prior work on my car. The ENTIRE team is so friendly, helpful and courteous, I wish I could remember all...
DealerRater Review
- March 07, 2024
I always go to this dealership for quite a decade. Love the place. It’s nice and people are very helpful especially Nathan Haugh is the best.
DealerRater Review
- March 06, 2024
Outstanding service .. Stephen was so kind to a Senior person, very kind and pack. Patient in the work was outstanding.
Cars.com Review
- March 05, 2024
I came in to get My tires checked out and they helped me. Solve the problem within a couple hours and then I was able to pick up the car within a short time frame of that day
Dealer Replied: We're glad to know that our team at Flagship Motorcars of Lynnfield was able to assist you promptly with your tire issue. Thanks for the positive review! We'll see you next time. Safe travels!
DealerRater Review
- March 01, 2024
Flagship motors is the best. They have walk in service and if you need something they’re always available. Renan goes above and beyond to satisfy his customers. He treats his customers with respect. Thank you Renan.
DealerRater Review
- February 29, 2024
Julia was very efficient and extremely attentive in finding the perfect car for me . (2023 Black C300) Once the deal was made , the process was seamless from the financing with Ibe to the overview of the car with G- both were so professional and extremely helpful!!
DealerRater Review
- February 29, 2024
The service and sales staff at Flagship are top notch and super accommodating. Mike Daly (my sales rep) helped by connecting me with Stephen Lopes in service to make dropping my car off for a repair, getting a loaner vehicle, and picking my car back up seamless and convenient. Best customer service...
DealerRater Review
- February 29, 2024
Service at Flagship Motorcars is excellent. Couldn’t have a better Advisor than Nathan. Thank you for keeping my car in tip top shape.
DealerRater Review
- February 28, 2024
This was my second time dealing with Stephen lopes in the service department he is so great very friendly and patient explained everything to me and answered all my questions always with a smile I wish everyone was more like Stephen! I also have to say everyone else I interacted with was friendly ...
DealerRater Review
- February 28, 2024
Top notch service from a dealer with an excellent reputation at a convenient location! Great staff, very accommodating!!
Cars.com Review
- February 28, 2024
I love my Mercedes… !!!! Renan has exceptional people skills and is a joy and a pleasure to work with! He is calm and knowledgeable and gets things done… I highly recommend Renan in your service department at Flagship motorcars in Lynnfield!
Dealer Replied: We're so glad to know you had a great experience with Renan at our service department! It's wonderful that he could assist in making your visit to Flagship Motorcars of Lynnfield enjoyable. Thanks for recommending us and enjoy your Mercedes!
DealerRater Review
- February 27, 2024
Great service, great communication before during and after. word word word word word word word word
DealerRater Review
- February 26, 2024
Great experience. Easy drop off and pick up of loaner car. Explanation of work to be done and was done in 2 hours. Outstanding!
DealerRater Review
- February 25, 2024
Excellent service t friendly environment they're not out just to take your money. They want to make sure you have a great experience and happy with your purchase the best or nothing
DealerRater Review
- February 22, 2024
Outstanding dealer, great facilities, professional staff. Arrival was great, less than 15 minutes. Service advisor Pratik had all my info and arranged for a courtesy car. Kept me informed throughout. Pickup took less than 10 minutes. Very pleasant experience
DealerRater Review
- February 22, 2024
Outstanding words that praise them won’t do justice. Service Rep. Nathan is a true and genuine person and at the same time a company man. He is an individual of great abilities.
DealerRater Review
- February 22, 2024
Flagship Motors Lynnfield Mass is a 12 on a scale of 10. Service Coordinator Nathan Haugh is the real deal. 100% Herb Chambers worthy!
DealerRater Review
- February 21, 2024
Anthony made the transaction very easy and simple ,everything about the car was explained to me before I left
DealerRater Review
- February 21, 2024
The process was seamless, the product is beautiful and looking forward to driving my new car, thanks to the entire team at Herb Chambers, I know there are a lot of moving parts behind the glory of the saps personnel.
DealerRater Review
- February 20, 2024
Great,efficient service. Friendly and considerate. Fixed the problem and then great to have my car washed !!!!
DealerRater Review
- February 20, 2024
I was there yesterday to service my car. They did a great job and faster is the best place to bring your car for everything you need.!
Edmunds.com - Service Review
- February 20, 2024
Renan at Flagship Motors in Lynnfield MA is my trusted Service Advisor. He takes the time to discuss the service needs of my car. Renan knows my car’s history and helps me make decisions that best work for me and my car.
Replied: We're glad to know that our team member, Renan, has been able to provide you with such excellent service at Flagship Motorcars of Lynnfield. It's great he could help guide your decisions for the best care of your car! Drive safely!
DealerRater Review
- February 19, 2024
All was good. Service was professional and courteous. Didn’t have to wait long at all.
DealerRater Review
- February 18, 2024
Hamid was a pleasure to work with and very knowledgeable. I also want to give good review to Nick. Did not purchase anything yet. Hopefully they will contact me soon.
DealerRater Review
- February 17, 2024
Craig Bovio was the best sales person. Our experience purchasing a new car was simple didn’t take much time to do all the paperwork. He got us the best price the best deal anyone could have asked for. I will always go see Craig for any of my new cars. Thank You so much
DealerRater Review
- February 17, 2024
Renna was very professional gave me the best discount for my check engine light. There was a center that was off. I would definitely recommend him to be Service manager.
DealerRater Review
- February 16, 2024
Did a great job. Made the experience painless. Even got us a ride to work.
DealerRater Review
- February 12, 2024
Our sales person Awara was exceptional and knowledgeable. He helped us make the decision to purchase the right vehicle and made sure to answer any and all questions we had regarding the same. I would highly recommend Flagship Motors and my sales person Mr. Osman
Edmunds.com - Sales Review
- February 09, 2024
Sales representative was friendly, honest, and consumer focused. He took the time to hear what I was looking for, and helped me find the right vehicle for me. Closers (finance and tech support) friendly and knowledgeable. All made my purchase easy.
Replied: We're glad to know our team at Flagship Motorcars of Lynnfield was able to assist you in finding the right vehicle. It's great that they made your purchase easy and were friendly throughout the process. Thank you for sharing your experience!
DealerRater Review
- February 08, 2024
The team at Lynnfield resolved my issue with a rear view camera recall and provided a courtesy vehicle for the duration of the repairs. I was kept up to date daily on the progress.
DealerRater Review
- February 08, 2024
Be honest, I was treated very well from the reception to last step by the financial manager Danielle! Also, I would like to thank the manager who welcomed me and spent some time with me, without forgetting Ana. Best wishes to the salesman Dumitru who got me there, without him, I would not go...
DealerRater Review
- February 07, 2024
Excellent service as always. Nathan went far above and beyond to help me with my car today. There was a paint scratch on my car and he personally went and got some sort of cleaning thing to remove it
DealerRater Review
- February 05, 2024
EXCELLENT SERVICE,PRATIK IS SO HELPFUL AND UNDERSTANDING,I CAN 'WAIT TO BRING MY CAR IN AGAIN
DealerRater Review
- February 03, 2024
Fast service from drop off to end of the service. A very professional adviser. 100% sastisfy.
DealerRater Review
- February 03, 2024
I am happy with the warm welcome attitude and prompt attention to the customer in timely manner.
DealerRater Review
- February 01, 2024
Excellent service and professionalism from all sales and management I dealt with. Have made multiple purchases from this dealer
DealerRater Review
- January 31, 2024
Always excellent service !!! And the service advisor provided prompt communication and status of my vehicle.
DealerRater Review
- January 30, 2024
Everyone has great interpersonal skills from greeter to service writer (Nathan) . They are efficient , knowledgeable, helpful and welcoming I was very satisfied with quality of service and impressed with their customer service. I will stay with and recomend Flagship Service to my fellow MB...
DealerRater Review
- January 30, 2024
Consistently excellent customer service. The car was assured to be ready by lunchtime, and indeed it was! Extremely satisfied with this dealership’s service for my vehicle.
DealerRater Review
- January 26, 2024
Fantastic service, easy to set up appt, exceptional service adviser and staff are all customer orientd
DealerRater Review
- January 26, 2024
I have only utilized this dealership for service and that experience has been exceptional. My last service was yesterday
DealerRater Review
- January 24, 2024
I was very satisfied with my experience at dealership with all I had contact with all very professional and helpful
Cars.com Review
- January 23, 2024
Once again, I had an amazing experience at Flagship Motors. Stephen Lopes is truly the best. He is knowledgeable, kind, supportive and professional. He always makes me feel that my concerns are so important and he is there to help. When I leave the dealership, I always feel that I want to buy...
Dealer Replied: Susan, we're delighted to know that Stephen provided you with a fantastic experience at Flagship Motorcars of Lynnfield. We appreciate your kind feedback and the recommendation! Enjoy driving in your car and don't hesitate to reach out if there's anything else we can assist you with in the future.
Cars.com Review
- January 21, 2024
I have been coming to Flagship for the past 10 years and I always go to Renan. He is the best, but I've found that everyone here is friendly and always very helpful.
Dealer Replied: Kim, it's great to know that Renan and the rest of our team at Flagship Motorcars of Lynnfield have been able to consistently provide you with friendly and helpful service over the years. Thanks for sticking with us!
Cars.com Review
- January 20, 2024
Nathan is the very best and wanted to let you know that he is a very great asset for the company.
Dealer Replied: Thanks so much, Lionel. We look forward to your next visit to Flagship Motorcars of Lynnfield!
DealerRater Review
- January 20, 2024
This dealership is always welcoming, clean, comfortable and the friendliest staff I have ever dealt with
DealerRater Review
- January 18, 2024
Excellent service and client communication. My experiences at Flagship have always been professional and I have always felt catered to and in expert hands.
DealerRater Review
- January 18, 2024
Always exceptional service at Flagship - Nathan in particular is great - a true professional! I've had Flagship service my vehicles for years and the service has always been top notch!
DealerRater Review
- January 18, 2024
Jon Gomes provided outstanding service, exceeding expectations with promptness, expertise, and genuine concern for customer satisfaction.
DealerRater Review
- January 18, 2024
Craig Bovio is the best at everything he does. He deserves a raise and lots of praise. I will always buy where he sells. Pratik from service was so helpful and patient with me ;) Even the person I paid was kind and helpful. You have a customer for life!
DealerRater Review
- January 17, 2024
As usual, my service rep Renan pleasantly and competently handled my visit occasioned by the appearance of my car’s engine light which appeared the previous day. I had walked in without an appointment because l either wanted the problem remedied or assured it was ok to make an appointment for a...
DealerRater Review
- January 17, 2024
Excellent service from nathan. He is absolutely the best. He makes it so easy for service
DealerRater Review
- January 17, 2024
Very professional sales approach Overall excellent experience, knowledgeable, low key and handled front end of process to close very efficiently
DealerRater Review
- January 17, 2024
I have been seeing Renan as a service advisor for years. He is always great and takes care if any issues.
DealerRater Review
- January 16, 2024
Stephan lopes was amazing Always makes my visits smooth and greAt customer service ! Never any issues when I deal with him!
DealerRater Review
- January 16, 2024
I’m not always comfortable when dealing with the service department. I always feel that I don’t matter to them because of the way I am talked to. There is one exception, and that person is Jonathan. He makes me feel like what I say does matter, and took the time to explain issues and why my problem...
DealerRater Review
- January 16, 2024
A big thank you to Stephen for his outstanding srrvice! The process was smooth, efficient, and much appreciated. Thank you!
DealerRater Review
- January 15, 2024
Excellent dealership experience personnel. Mr Stephen L.is remarkable to work with. Thank you and keep going!
DealerRater Review
- January 14, 2024
The work performed resolved the issue. Jake Finnigan did a good job repairing the vehicle.
DealerRater Review
- January 13, 2024
The service was very professional and helpful. I’m satisfied with the choice I made.
Cars.com Review
- January 11, 2024
Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience was wonderful. Since we live in Norwood, a good 1.5 hour...
Dealer Replied: We're delighted to know that our team at Flagship Motorcars of Lynnfield was able to help you find your dream car! It's wonderful hearing about the lengths they went through, even in challenging weather conditions. We hope you enjoy every ride with your new Mercedes GLA 250 and thank you for choosing us!
Edmunds.com - Sales Review
- January 11, 2024
Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience was wonderful. Since we live in Norwood, a good 1.5 hour...
Replied: We're delighted to know that our team at Flagship Motorcars of Lynnfield went above and beyond to make your first Mercedes purchase a memorable one! It's great hearing how much you appreciated the extra efforts during those late hours. Enjoy every mile in your new GLA 250, and thank you for sharing this wonderful experience with us!
DealerRater Review
- January 11, 2024
Nathan is always helpful and very accommodating.. it is a pleasure to work with him .
DealerRater Review
- January 11, 2024
Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience was wonderful. Since we live in Norwood, a good 1.5 hour...
DealerRater Review
- January 10, 2024
It was wonderful working with Michael Daly. He made the experience of buying my car a pleasure!
DealerRater Review
- January 07, 2024
Number one best dealership hands down. Friendly. I drive all the way from Lowell to bring my car to this dealership only. There a Benz dealer in Burlington and Haverhill, which is closer to Lowell and I been to both. and I would still rather go to Lynnfield then any other dealer to get my car...
DealerRater Review
- January 05, 2024
I brought the car in for a new battery and to have the charging system checked. Unfortunately this just before a snow storm and the dealership was hopping! This meant the wait time was a little longer than expected but in the car was done and washed. From beginning to end Nathan was helpful and...
DealerRater Review
- January 05, 2024
Very professional and reliable like always, m m m m m m m m m m
DealerRater Review
- January 05, 2024
I have been going there for almost 4 years and it's been a great experience I have nothing to complain about. STEPHEN contact in the service department he is very good on what he does I will recommend him if anyone goes there please ask for STEPHEN you won't regret it
DealerRater Review
- January 04, 2024
Service advisor Nathan Haugh is fabulous. Efficient courteous! Service B was completed per commitment for time and cost. Thank you!!
DealerRater Review
- January 04, 2024
the Service at Flagship motors is absolutely first class there no delay they take care of the problem. They wash the car, clean the interior and you’re out in a short time.. It’s a pleasure to go there. Frank Serio, a happy customer of Flagship Motorcars!!
DealerRater Review
- January 03, 2024
Very clean, friendly and efficient operation. Based upon my observations, this service dealership takes pride in their work!
DealerRater Review
- January 02, 2024
Renan in service always takes great care of me. Truly the best or nothing. Thank you
DealerRater Review
- December 29, 2023
I had excellent service from Stephen at Flagship Motorcars of Lynnfield yesterday. He is kind, patient and knowledgeable. I commend him highly for this and my opinion is that he is a great asset to the organization.
DealerRater Review
- December 29, 2023
Nathan Haugh is very knowledgeable, friendly and helpful. He has serviced my car since I purchased it 8 years ago.
DealerRater Review
- December 29, 2023
It was quick and easy! My service advisor Nathan was also easy to talk to.
DealerRater Review
- December 28, 2023
Jay and Nathaniel were top notch ! Great team very professional experience. I will use them again
DealerRater Review
- December 27, 2023
This is the only dealership I’ll ever buy a car from. Ask for Michael. Down to earth, sticks to facts, and will literally take care of everything. Makes the whole process painless and fast.
DealerRater Review
- December 27, 2023
Mike H is always very professional yet personable and always make sure we are pleased with the service we receive he is the best
DealerRater Review
- December 27, 2023
Always outstanding service with this dealership they go out of there way to be fast and provide excellent customer service.I work with Nathan as a service representative and he is great
DealerRater Review
- December 25, 2023
My experience with the service department was spectacular after initially being very frustrated that my wife’s car had electrical issues even though it was brand new. Service communicated so clearly with me, was understanding, efficient, apologetic and got the issue resolved in less than 24 hours....
DealerRater Review
- December 21, 2023
Always great service. Nathan is very professional and reliable. The team at Mercedes Lynnfield really take care of me and my vehicle. Todays service was very efficient and much needed for my truck. Nathan takes the time to walk me through the situation.
DealerRater Review
- December 20, 2023
Recently I had a repair/service done at Flagship Motorcars at Lynnfield. It was a very pleasant experience with Renan’s help. He’s knowledgeable and accommodates all my concerns. The dealership is fortunate to have Renan as one of their employee.
DealerRater Review
- December 20, 2023
Flagship continues to be awesome in every way. Stephen my service writer is amazing. Explains everything. The quality of work is awesome. The timeliness is terrific. The loaners are great when needed. Flagship takes great care of their valued customers. Herb Chambers should be proud !! Thank you all...
DealerRater Review
- December 19, 2023
The dealership was very accommodating and easy to work with. Steven Munro was punctual snd precise.
DealerRater Review
- December 15, 2023
Great service and customer care! Easy to work with and they fixed everything I needed done.
DealerRater Review
- December 15, 2023
I had yet another great service experience with service adviser Renan at Flagship. Glad I purchased my SL 550 from Flagship in 2019 and was assigned to Renan for all my service needs. He cares for any issue I have effortlessly. I have been so pleased with Flagship's service that I purchased the...
DealerRater Review
- December 15, 2023
Well staffed helpful service area. There is a calm area to wait during my visit.. and the device is right on time. And Nathan supplied really good information.
DealerRater Review
- December 15, 2023
Extremely friendly, exceptional service and very knowledgeable. They explained and walked through the vehicle with me. I didn’t feel rushed and was very comfortable driving away with my new car. Thank you Skip
DealerRater Review
- December 13, 2023
Always excellent service. No more to say! Vehicle returned washed and vacuumed! A pleasure to do business with.
DealerRater Review
- December 13, 2023
Excellent service. Prompt and timely. Kept me informed and was very professional. Highly recommend the dealership and Nathan in service.
DealerRater Review
- December 06, 2023
Great service and prompt appr Very good communication Courteous helpful staff Will be back in tge future
DealerRater Review
- December 02, 2023
The service at Flagship is outstanding. Nathan explained everything as the process proceeded I was giving a brand new loan a car and work was done in a timely manner. Flagship is one of the best service areas around.
DealerRater Review
- December 01, 2023
Renan went above and beyond on his services I would recommend Renan to anyone. Thank you Renan!
DealerRater Review
- December 01, 2023
Stephen Lopes, service advisor, goes above and beyond to accommodate his clients. I would highly recommend working with him. Bobby D.
DealerRater Review
- November 30, 2023
As always, service is predictably prompt and thorough. All work fully completed and reviewed, delivery time consistent with initial estimate.
DealerRater Review
- November 30, 2023
Listen to the customers needs amd wants. Patient and efficient staff. Always a happy customer.
DealerRater Review
- November 30, 2023
Great, solved complicated warranty issue, reimbursed rental expenses, checked car a fee days later, Thanks!
Cars.com Review
- November 26, 2023
Steve Munro & his manager Frank were the most pleasant easy to work with. I’ve bought at least 20 new vehicles & this Herb Chambers store, Flagship Motorcars, is by far the best experience I’ve ever had. Btw I drove 77 miles for this purchase. Found the vehicle on Cars.com.
Dealer Replied: Bill, it's great to know that Steve and Frank made your experience at Flagship Motorcars of Lynnfield a memorable one. We appreciate you driving the distance for us! Enjoy your new vehicle!
DealerRater Review
- November 26, 2023
Stephen, my service advisor has always provided me an exceptional level of service! Much appreciated!!
DealerRater Review
- November 25, 2023
This was my first time here and to say that I was flabbergasted with the type of customer service I got here is understatement. Hamid is phenomenal at his job. He worked with me to pick the vehicle that matched my budget and lifestyle. He helped me spell out all the doubts I had prior to coming to...
DealerRater Review
- November 24, 2023
All service techs very professional. My service contact did not rush through the explanation and made sure I understood what the issue was.
DealerRater Review
- November 24, 2023
Nathan listens and works for the interest of the client. He’s great at his job.
DealerRater Review
- November 24, 2023
Car required parts for a repair. Was proactively updated over week long period- no chasing! Had use of a loaner for entire time. My advisor Renan is a delight to work with. Have been using this dealership for ten year they are consistently excellent.
DealerRater Review
- November 21, 2023
She’s a wonderful listener, and truly cares that you get the car you deserve
DealerRater Review
- November 20, 2023
My experience at Flagship motors was extremely good. Nate was very knowledgeable and very helpful with my needs. The waiting time was very short and I am satisfied with my service.
Cars.com Review
- November 19, 2023
Craig was great. Got me a good value on my trade. Didn’t play any games. Transaction was easy. I would highly recommend and will return!
Dealer Replied: We're glad to know Craig provided a great experience for you at Flagship Motorcars of Lynnfield! We appreciate your recommendation and look forward to seeing you again in the future. Safe travels with your new vehicle!
Edmunds.com - Sales Review
- November 19, 2023
Made the process really quick and seamless!
Replied: Thank you for the fantastic feedback! We appreciate you trusting the Flagship Motorcars of Lynnfield team with your business and hope to see you again in the future!
DealerRater Review
- November 19, 2023
Worked with Craig. He was able to get me a great price on my trade and helped me purchase a beautiful CPO. Didn’t waste my time trying to nickel and dime me. Made the experience easy which is saying something in this business. Would highly recommend.
DealerRater Review
- November 19, 2023
High class service. Great communication. Very attentive to detail. Provided a nice loaner car on short notice.
Cars.com Review
- November 19, 2023
Great quality work and excellent customer service! Steve Lopes and team are the best! We drive over an hour (passed 3 other Mercedes dealerships) to service our vehicle at Flagship with Steve.
Dealer Replied: Sean, we're so pleased to know that Steve and the team at Flagship Motorcars of Lynnfield have been able to provide you with top-notch service. We appreciate your loyalty and look forward to seeing you for your next visit!
DealerRater Review
- November 15, 2023
The scheduled maintenance went smoothly and took the estimated time to complete. Great service as usual.
DealerRater Review
- November 14, 2023
Thank you for your service. I was very satisfied 100% thanks again. I will see you soon.
DealerRater Review
- November 13, 2023
You did an excellent job, my car is better after your work, thank you so much!
DealerRater Review
- November 12, 2023
Excellent communication, very efficient. Staff did everything. They said they would do in a timely fashion.
DealerRater Review
- November 12, 2023
dealership is clean and organized. employees are warm, polite and welcoming. Dimitru is very professional and excellent
DealerRater Review
- November 11, 2023
Always reliable and professional service Have over 15 years experience with Flagship and Have always enjoyed their service
Edmunds.com - Service Review
- November 10, 2023
From the moment you arrive at Flagships Motorcars in Lynnfield, until the time you leave you are treated with respect by every staff member you encounter! They are efficient, knowledgeable and professional. It’s a pleasure to work with them! Especially their Service Manager, Nathan Haugh.
Replied: Thank you for the fantastic feedback, Toni! We appreciate you trusting Nathan & the Flagship Motorcars of Lynnfield team with your service needs and look forward to seeing you at your next visit!
DealerRater Review
- November 10, 2023
My experience with salesman Max was outstanding. I was most impressed with his honesty and lack of pushiness. He made an otherwise stressful day much less so. Tom G.
DealerRater Review
- November 10, 2023
The dealership is very responsive, they provide a full written report. They give options for doing stuff then or later. Very convenient for us to take the options one at a time
DealerRater Review
- November 09, 2023
I pulled in to the service bay and was met by a gentleman who directed me to my representative, Nathan and he had my information ready and explained to me the details of the work that was going to be done. There is a professional atmosphere, and I would recommend any of my friends going forward to...
DealerRater Review
- November 07, 2023
Stephen was real professional and very knowledgeable at his job, great service keep up the good work.
DealerRater Review
- November 07, 2023
I had the best experience here. No high pressure, and Max and Ibe were such a pleasure.
Cars.com Review
- November 07, 2023
Flagship is a great place Nathan was very nice and helpful with every thing that was going on with the car he was great he is a very hard working person he was very Receptfull thank Flagship and Nathan...
Dealer Replied: We're glad to know that Nathan was able to assist you effectively at Flagship Motorcars of Lynnfield. We appreciate your kind words and look forward to serving you again!
DealerRater Review
- November 06, 2023
Purchased a new car from Flagship Motorcars yesterday. Everyone was super helpful and knowledgeable. I had many questions and they were patient in answering them all. I’m not a fan of buying cars, but they made it a pleasant experience. Would highly recommend them for your Mercedes.
DealerRater Review
- November 03, 2023
The sales person Anthony did a GREAT job attending to all my concerns, needs and requests.
DealerRater Review
- October 31, 2023
Great Service! They were able to accomodate my last minute appointment request. The Parts dept. did a great job getting me the required parts fast.
Cars.com Review
- October 30, 2023
Unprofessional, didn’t know what they were doing and kept saying the car was ready when it wasn’t. Very unorganized and not worth wasting time
Dealer Replied: I'm sorry to read about your experience. We strive for professionalism and efficiency in all our interactions, so it's disappointing to learn we fell short during your visit. I'd appreciate the opportunity to discuss this further with you and see how we can make things right. Please feel free to reach out at any time that suits you best - Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
DealerRater Review
- October 30, 2023
Sean is a great salesman to work with, he has made the process of getting my vehicle smooth and fast.
DealerRater Review
- October 27, 2023
The team completed all required work, the car was clean and ready in time. Thanks.
DealerRater Review
- October 27, 2023
We’ll still waiting on my vechiel to be shipped no contact from anyone. Would be nice to be updated when it’s going to be shipped the prosses. Of the step what phase it’s in. Reminds me of the government nothing and then one day it shows up😡
DealerRater Review
- October 26, 2023
Stephen was pleasant, Professional and the service was provided in a timely manner as promised
DealerRater Review
- October 25, 2023
Our family are clients of Flagship Motors 18 years. We are buying our cars here and servicing them here too. It is the best place for service of your car, very knowledgeable and experienced personal, excellent service and first class advisers ready to help you with any issues. If you are a Mercedes...
DealerRater Review
- October 25, 2023
Job well done. Very friendly people. I am very happy with their job. Professional staff.
Cars.com Review
- October 21, 2023
Nathan takes very good care of any Nathan always takes excellent care of my Mercedes Benz needs. I give Nathan and the Flagship Motorcars service department a 10+
Dealer Replied: Lucile, it's great to know that Nathan has been taking excellent care of your Mercedes Benz needs at Flagship Motorcars. Thanks for the high rating and positive feedback!
DealerRater Review
- October 21, 2023
Nathan the service manager is simply outstanding.His entire team gets it! The best around
DealerRater Review
- October 20, 2023
Ryan was easy to work with and prompt to supply answers to all my questions.
DealerRater Review
- October 19, 2023
Very knowledgeable, courteous and helpful. Always go the extra step to ensure needs are met.
DealerRater Review
- October 18, 2023
Nathan’s Haugh is the best; great adviser! Great at staying in touch with the customer.
DealerRater Review
- October 17, 2023
Nathan is super professional and helpful. He cares about his customers and tries his best to give them the best service.
DealerRater Review
- October 17, 2023
They are always willing to try and accommodate a last minute need . Their express service is great as well . Stephen was very pleasant , professional, and courteous. He is always willing to take the extra step to make sure the customer is happy … You don’t always get that type of customer...
DealerRater Review
- October 16, 2023
Hamid is professional guy. He helped us a lot to find the good car.thanks
DealerRater Review
- October 13, 2023
Service was good. Worked with Reman at Flagship on other occasions. Renan is always Very professional
DealerRater Review
- October 12, 2023
Flagship Motorcars of Lynnfield, Service Advisor Renan Marchet, excellent! Service on the vehicle and whole experience, excellent!
DealerRater Review
- October 10, 2023
Brought my car in for its annual service - as always, they are great! In a little over an hour I was in and out with a washed and vacuumed car. Thanks Nathan for always taking such good care of me.
Edmunds.com - Service Review
- October 09, 2023
Very impressive… professional and courteous service. Addressed my issue the same day, kept me informed and returned my car with the problem solved and cleaner than when I dropped it off.
Replied: Rick, we're delighted to know that our team at Flagship Motorcars of Lynnfield was able to address your issue promptly and efficiently. Thanks for the positive feedback!
DealerRater Review
- October 06, 2023
Courteous, professional and efficient provided by Nathan and the Mercedes Benz staff at Flagship Motors in Lynnfield!
DealerRater Review
- October 06, 2023
I took my car to the flagship Moto cars, a Lynnfield for the very first time I met with Nathan the service department. He went over with me and let me know what needed to be done to my vehicle. He also gave me a loaner so that way I can get back-and-forth to work while my car is being fixed. He also...
DealerRater Review
- October 05, 2023
I have been a loyal Flagship Motors (Mercedes-Benz) customer for the past 25 years. Renan in service was spectacular as usual. I only buy Mercedes-Benz at Flagship for 2 reasons: 1) Best car, and 2) Best service.
DealerRater Review
- October 05, 2023
Renan is an outstanding service director. I revisit this dealership because of Renan. Renan is efficient, honest, prompt and kind. I will continue to service my car here.
DealerRater Review
- October 05, 2023
Flagship Motorcars of Lynnfield mass. The service department , Mr. Nathan H. Did amazing awesome excellent service on my vehicle. The technician took the time to make sure my vehicle was up and running. The staff is outstanding, Mr. Nathan went up and beyond the call of duty. When he was attending...
DealerRater Review
- October 04, 2023
Went in for a new battery and Stephen my service coordinator was very accommodating and described what the technician would be doing. Excellent service!
DealerRater Review
- October 04, 2023
Renan regular service advisor was unavailable so Nathan assisted. Provided clear description and cost of services being done. Car was available sooner than expected.
DealerRater Review
- October 03, 2023
Very nice people. Car is always cleaner than when I left it. Service is done right the first time. Very nice seating area.
Cars.com Review
- September 30, 2023
Very good Osama was very knowledgeable helped me a lot. And so was the financial department.Thank you Guys for putting me in my new MM😍
Dealer Replied: Edwin, we're glad to know that Osama and our finance team were able to assist you at Flagship Motorcars of Lynnfield. Enjoy your new ride!
DealerRater Review
- September 30, 2023
Very Professional and it was a pleasure to have my car service there. Thank yoy
DealerRater Review
- September 28, 2023
Nathan Haugh is an unsurpassed professional, a service superstar, the leading man on a phenomenal team of hard working, high octane customer service technicians that have been delivering for me for decades 😊.
DealerRater Review
- September 28, 2023
Once again Nathan and team provided excellent service! My car was quickly taken in and the wait was very short.
Cars.com Review
- September 27, 2023
Great service and nice people I am very happy the service and they responded immediately and fast service. Always shopping there. Good company and nice people.
Dealer Replied: Hi Suzanne! We're delighted to know you had a great experience with our team at Flagship Motorcars of Lynnfield. We appreciate your continued support and look forward to serving you in the future!
DealerRater Review
- September 27, 2023
An absolute pleasure to work a deal with this dealership. They made the experience fun and simple.
DealerRater Review
- September 26, 2023
Excellent experience Stephen was absolutely amazing and has a great personality . He explained everything that was happening and kept me informed about my vehicle
DealerRater Review
- September 26, 2023
This is an addition to my previous review. Everything was great but I forgot to mention my service rep Renan Marchet. He was excellent ……..
DealerRater Review
- September 23, 2023
Phil, my salesmen was great. I found him to be honest, a man of his word. I also liked his no pressure approach!
DealerRater Review
- September 23, 2023
Outstanding customer service from Renan, always very attentive to provide best solution to the customer’s issues.
DealerRater Review
- September 22, 2023
I always get excellent service from Flagship in Lynnfield. Very efficient and they clean up my car very well too!!
DealerRater Review
- September 22, 2023
The people there are all very friendly. Roseanne at the front desk is very professional and kind. We always deal with Renan at the service department, he is very knowledgeable and professional. Overall service has a great team working together.
DealerRater Review
- September 21, 2023
I was very impressed by the efficient operation of the dealership and very much appreciated willingness of Steven Lopes to schedule maintenance and a loner to accommodate my schedule. Very impressed by his skills.
DealerRater Review
- September 20, 2023
Flagship is a great dealership, the maintenance dept is always prompt and professional. Renan was wonderful, mindful of my time but available to answer any questions. Car was ready when I requested. Excellent service.
DealerRater Review
- September 19, 2023
All technicians and employees of your Mercedes-Benz dealerships are knowledgeable, respectful and accommodating They also keep in contact with their clients
DealerRater Review
- September 18, 2023
My service advisor was Stephen. He was extremely helpful and friendly. I went in today for an oil change but also let them know of other issues I had noticed. Stephen made sure to check all the boxes and resolved everything he could on this visit. Excellent customer service.
DealerRater Review
- September 15, 2023
Expert courteous service. Easy communication and explanations. Easy drop off and pick up for service.
DealerRater Review
- September 15, 2023
Nathan advised us not to wait for car which turned out to be very good advice He told us a time schedule and stuck to it It made the experience excellent
Cars.com Review
- September 13, 2023
Brennan is a pro and always takes good care of his customers within the time specified. The lounge is comfortable and full of amenities and drinks.
Dealer Replied: Hey Al, we're glad to know that Brennan and our team at Flagship Motorcars of Lynnfield provided you with a comfortable experience! Thanks for your loyalty and positive feedback! We'll see you next time. Safe travels!
DealerRater Review
- September 12, 2023
As usual, Renan provided an exceptional service visit experience when I brought my vehicle into Flagship Motocars for service. I was promptly greeted and was processed quickly. When the service was completed Renan contacted me and I picked up my nicely washed vehicle. Truly an outstanding automotive...
DealerRater Review
- September 12, 2023
Best dealership in massachusetts for customer satisfaction and service ! Every visit I am treated by courteous and professional advisors. As soon as I enter the bay, Guy always greets me with a smile! And Renan is the absolute best to work with! I can’t say enough about how great this dealership is!...
DealerRater Review
- September 11, 2023
Great service, all my questions answered and all completed in a timely fashion. Highly recommend
DealerRater Review
- September 11, 2023
Nathan in service took care of everything from start to finish. Loaner car ready to go when I pulled in and made everything very convenient.
DealerRater Review
- September 08, 2023
Loved the advice given by my Service Advisor Steven Lopes regarding my new tire purchase!
DealerRater Review
- September 08, 2023
Very friendly, at the same time professional. The atmosphere is such you don’t feel bored!
DealerRater Review
- September 05, 2023
Always helpful, friendly, and knowledgeable. Kept me posted throughout the entire process. Accommodated an appointment for me to be able to get a loaner vehicle while my car was being serviced.
DealerRater Review
- September 05, 2023
I needed Service For My Smart Car passion for 2, Made An appointment with Flagship Motors The service advisor who Greeted Us Was Renan. I explained The service i needed TPMS was On And A wrench was Flashing. Renan explained That he would have A tec check it out and call me with the results and...
DealerRater Review
- September 05, 2023
When it comes to service, Renan is the person you want to call or text! He's quick with the reply's and knows his stuff. He's the most helpful and the nicest person at this location. I got a great rep wouldn't change him for another. Thanks for your great customer service!
DealerRater Review
- September 05, 2023
Great customer services and very professional, the best dealer in north shore area Thanks for your help….
DealerRater Review
- September 05, 2023
Professional salesperson and financial manager eBey and Gil and sales person manager and deliver Cordinator great customer service thanks….
DealerRater Review
- September 04, 2023
Great experience! Super excited about my new car! Brian was exceptional! Brian can be easily reached after leaving the dealership with any questions. I worked with “Brian” and ”Ibe” the business manager. They both were very personable, professional, and knowledgeable! I like to trade my cars in...
DealerRater Review
- September 03, 2023
Pleasant greeting knowledge of product . Made me aware of progress of the work. Easy to pickup car
DealerRater Review
- September 01, 2023
We just purchased our third Mercedes from this dealership. Outstanding customer service and sales experience. Awara is the best!!!
DealerRater Review
- August 31, 2023
Beautiful facility. Mike Daly found exactly what I wanted. Business office was very efficient. Awaiting delivery
DealerRater Review
- August 29, 2023
Our service manager, Nathan, is the very best! Responsive and a true professional. Always returns calls and has accurate information.
Cars.com Review
- August 26, 2023
Nathan was great He took care of the car service,and let me know when it was done He was very professional He was welcoming and I would recommend him to other customers.
Dealer Replied: Mario, it's great to know that Nathan provided you with excellent service at Flagship Motorcars of Lynnfield. We appreciate your recommendation and look forward to serving you again in the future!
Cars.com Review
- August 25, 2023
Nathan was great today when I took my car in for service. He was extremely welcoming at such an early hour. Answered all my questions and kept me informed throughout the day on the status of my vehicle. Nathan took care of a recall the car had and also replaced my wipers under warranty. He got me...
Dealer Replied: John, we're glad to know Nathan was able to provide you with a great service experience at Flagship Motorcars of Lynnfield. We appreciate your feedback and look forward to assisting you in the future!
Cars.com Review
- August 25, 2023
Nathan was great today. He was polite and kept me informed about my vehicle. Contacted me as soon as it was done, and got me out quick. Excellent service.
Dealer Replied: John, it's great to know Nathan provided you with excellent service at Flagship Motorcars of Lynnfield. We appreciate your feedback and look forward to assisting you again in the future!
DealerRater Review
- August 24, 2023
Friendly staff and good on their word. Buying experience was pleasant and the dealership filled their end of all promises made at signing. Good folks.
DealerRater Review
- August 23, 2023
Great service and also being updated about the time and everyone was all so nice
DealerRater Review
- August 23, 2023
Prompt cleanliness attitude all great, Renan was terrific. Got it all right and on time. Highly recommended. So much so I traded in another car for a Mercedes while waiting
DealerRater Review
- August 22, 2023
Great customer services. Nathan is the best, very nice, very helpful and great knowledge, I have my car service there from 2019.
DealerRater Review
- August 20, 2023
Nathan was helpful, honest and professional I am so glad he is still there. He always gives me the best advice
DealerRater Review
- August 18, 2023
Couldn’t have been better, seamless start to finish, always a pleasure to work with Flagship.
DealerRater Review
- August 17, 2023
Excellent experience as usual. Thank you! Everything was explained clearly and completed quickly. Thanks again
DealerRater Review
- August 17, 2023
Julia was excellent she listened and knew exactly what we needed. She made sure she respected our time and supported us in the decision making process. Highly recommend seeing her!
DealerRater Review
- August 17, 2023
Sean was extremely professional and walked me various options in which I have interest. I purchase a used vehicle; perfect choice with his help. Thanks Sean. Also, Gil in finance put an affordable financing package for me. George C.
Cars.com Review
- August 16, 2023
I had a wonderful experience purchasing a new vehicle. Thank you very much for making a purchase very easy. I was spared all the usual.
Dealer Replied: Artan, we're delighted to know you had a wonderful experience at Flagship Motorcars of Lynnfield. Making the car buying process easy for our customers is always our goal! Enjoy your new vehicle!
DealerRater Review
- August 15, 2023
Excellent service : prompt : polite , courteous : customer service rep wonderful : highly recommend : service with a smile
DealerRater Review
- August 15, 2023
Easy to make appointment. Nathan is an exceptional service manager. Work fine right and in s timely manner, Comfortable waiting area. They do it the right way!
DealerRater Review
- August 14, 2023
Overall good experience. Came in on a whim looking to test drive a 2024 GLE 450. Even though they had new ones advertised as on their lot Sales pushed me toward a used one to test drive. Went back later after some research and wound up buying an AMG model. On paperwork they. Seemed...
DealerRater Review
- August 14, 2023
I’,ve bought 4-5 Mercedes Benz from at least three different dealers … I honestly can say Flagship is the best when it comes to service … they take you in on short notice … no need for a loaner … most of the time … you will be out in 30-45 minutes …My service advisor “Nathan” treats me as if we were...
DealerRater Review
- August 13, 2023
I had a great experience working with Julie at the Flagship Motorcars of Lynnfield. Julie was very professional as was the everyone involved with my purchase.
DealerRater Review
- August 13, 2023
Service was good. I had a great experience with Stephen extremely knowledgeable respectful and helpful and I appreciate his services .
DealerRater Review
- August 12, 2023
Clean and efficient drop off, helpful and professional staff. Level of service and review great, personable representative outstanding communication.
DealerRater Review
- August 12, 2023
Had a good experience with the dealership. Ryan, my sales rep did a really good job with all my questions and was very responsive to my needs.
DealerRater Review
- August 11, 2023
Renan Marchet has an extremely deep understanding of all aspects of M-B maintenance. We have three M-B G series, GLS 580 and AMG S 63. Renan works tediously to ensure all service work is performed to provide the vehicle’d best performance. He explains the details of all work and cost prior to...
DealerRater Review
- August 10, 2023
Courteous, professional knowledgeable, considerate, efficient. All went as well as it possibly could. My vehicle issue was expertly diagnosed and repaired all within 5 hours. Nice showroom too!
DealerRater Review
- August 09, 2023
Very professional sales and business office staff. Our buying experience was straightforward and options were clearly explained. Delivery of the vehicle included a much appreciated review and setup of the electronics package.
DealerRater Review
- August 07, 2023
Craig and the crew offered great service and I walked away with not one but two dream cars. It was so easy to shop there and get a good fair deal that I went back for a 3rd for my business. Mercedes In Natick and BMW of Sudbury could stand to learn from the team in Lynfield. Herb your should train...
DealerRater Review
- August 06, 2023
Nathan was accommodating,,professional , upfront , and did whatever he could to help out my situation, I give him and the MD an A, Thank. You for your fine service.
DealerRater Review
- August 06, 2023
Good customer service. Quick service and good job. I like flagships and I will go back for service or need a new car.
DealerRater Review
- August 06, 2023
Walking into the dealership, I was kinda lost on what to do, after seating down with Craig Bovio who was super helpful and genuine with my wants and needs, I was able to happily make the decision to get myself my dream car which was the E400 at the time! Even tho Craig has many more customers to...
DealerRater Review
- August 05, 2023
Been buying cars since 2003! Best service in Massachusetts!! Nathan Haugh is very accommodating and pleasant!!!
DealerRater Review
- August 05, 2023
Nathan is an exceptional service representative at an outstanding dealership. He is professional and courteous and an asset to Herb Chambers Lynnfield.
DealerRater Review
- August 04, 2023
Top notch staff and service,Nathan my service advisor went over and above to resolve a problem with my car. He did a great job. Hi five to Nathan and Flagship.
Cars.com Review
- August 04, 2023
Nate is always so accommodating and keeps our cars in perfect running condition. Even when unexpected issues arise without an appointment he takes me in and I’m back on the road quickly The Techs are all great !
Dealer Replied: Bob and Diane, we're delighted to know that Nate and our techs at Flagship Motorcars of Lynnfield have been able to keep your cars in top shape. Thanks for trusting us with your vehicles! - Flagship Motorcars of Lynnfield
DealerRater Review
- August 03, 2023
Always the best service! Only company I use that follows up and shows attention to details. Wish they offered Medical services!
DealerRater Review
- August 02, 2023
Not very upscale waiting area. Other dealerships have manicure services, food options, private offices, etc.
DealerRater Review
- August 01, 2023
Do not try and buy a car here from out of state. Terrible customer service!
DealerRater Review
- July 31, 2023
Our experience at Flagship Motors was terrific. They were kind, honest, and timely in all aspects of the sale. We will definitely go back there again for any used car needs. Taifer was wonderful!
DealerRater Review
- July 31, 2023
Really satisfied with the customer service and keeping me informed. Stephen understands the value of customer’s time and ensures to provide full attention to customers’ need and does his research to provide customers the best options available.
DealerRater Review
- July 30, 2023
I’ve worked with Julia for the last 10+ years and she always treats me as a valued customer and is always straight forward with me which is why I keep coming back.
DealerRater Review
- July 27, 2023
Auto picked up & returned in a timely manner. Service performed on all necessary issues to my satisfaction.
DealerRater Review
- July 27, 2023
Excellent customer service by Sales and Service Departments. Actually a pleasure to deal with, Thank You!
DealerRater Review
- July 27, 2023
I always receive exceptional customer service from Steven Lopes at Flagship Motorcars in Lynnfield. He goes over and above my expectations. Stephen is professional, listens well, and provides valuable insight on all repairs. All of my questions are answered and problems are solved. Convenience is...
DealerRater Review
- July 26, 2023
Jennifer squeezed me in last minute. She is a true professional. Mercedes has my future business because of her customer service. Thank you Jennifer for all you do. Peter Furtado
DealerRater Review
- July 24, 2023
Renan was pleasant and knowledgable.. Communication top notch. Thank you for your help with car!
DealerRater Review
- July 23, 2023
Very good customer server. Stephen is best helpful and professional. I had very experienced with his service. Thanks Stephen.
DealerRater Review
- July 21, 2023
Nathan and the members of the Flagship Team are always professional, Knowledgeable, customer service driven and friendly.
DealerRater Review
- July 19, 2023
Can’t say enough about Renan and how professional and courteous he is every time I have needed service or just had a question. On the few occasion I left voice mails, he has always called me back in a timely manner as well. I very much appreciate working with him. Thank you for doing your job with...
DealerRater Review
- July 19, 2023
Awara was very professional, knowledgeable and helpful that helped me better understand the value of the Mercedes I eventually purchased. Additionally, Luke Cacicio was very helpful in setting up my phone app to be able to utilizing additional features built into the car. Great experience. Paul Games
DealerRater Review
- July 17, 2023
Awesome dealership I will be back ! My salesman Michael was the best, explained everything to me, we went on a few test drives. I bought a car ! Mike rocks!!!!!!!!
DealerRater Review
- July 16, 2023
The service man was very professional and courteous. He kept me informed about the status of my car
DealerRater Review
- July 16, 2023
Very professional crew! I always get treated as a vip! Nathan is the best always on point and very respectful! I never had issues ! 5 star service!
DealerRater Review
- July 16, 2023
They always take good care of me at flagship Motorcars. Whether I need a repair or inspection or just my tire pressure adjusted they take care of everything
DealerRater Review
- July 15, 2023
Great and satisfactory service! Everything was on time and well done, thanks for your service
DealerRater Review
- July 15, 2023
I enjoy taking my car to this dealership because it’s always an easy experience you’re in and out in an hour (I had an oil change) they wash the car and vacuum too which is a nice touch I think. I highly recommend them
Cars.com Review
- July 14, 2023
When I got into my car yesterday, I drove a few miles and noticed there was a warning telling me to pull over but not to shut off the engine. The battery in my car needed to be replaced. I called Nathan in the service department at Flagship Motors in Lynnfield. He had me bring my car right in and...
Dealer Replied: Jim, your review just made our day! We're super happy to hear that Nathan and the rest of our team at Flagship Motorcars of Lynnfield could help you out. Thanks for sharing your experience with us!
DealerRater Review
- July 13, 2023
The best a pleasure to be a client Good people Nice location Nice facility clean all the time
DealerRater Review
- July 12, 2023
Great fast service, professional a pleasure going there they answer my questions keep me updated with texts
Flagship Motorcars of Lynnfield Replied: Thank you for the great review! We're glad to hear that you had a pleasant experience at Flagship Motorcars of Lynnfield. Our team is always here to provide fast and professional service. Drive safely, and we'll see you next time!
Cars.com Review
- July 12, 2023
Great service as always from Renan and Flagship Motors! Bringing my car in for routine service is never a dreaded chore, because of the ease of the process and the pleasant and welcoming atmosphere.
Dealer Replied: Arthur, thank you for the great review! We're so glad that Renan and the team at Flagship Motorcars could provide you with excellent service. We appreciate your continued support and look forward to seeing you again next time. Have a fantastic day!
DealerRater Review
- July 11, 2023
Service is very experience and quick. They understand timing and very friendly to answer any question or concern.
Flagship Motorcars of Lynnfield Replied: Thank you for the positive review! We're glad to hear that our service team was able to provide you with a quick and friendly experience. If you have any more questions or concerns, feel free to reach out. Have a great day!
DealerRater Review
- July 06, 2023
Flagship Motorcars of Lynnfield has been my dealership of choice for the past six years the reason being that they are always looking out for the customer, and how they can best serve them. This allowing all interactions to be a stress free transaction.
Flagship Motorcars of Lynnfield Replied: Thank you for your loyalty and kind words! We're glad to have been your dealership of choice for the past six years. At Flagship Motorcars of Lynnfield, we always strive to provide stress-free transactions and excellent customer service. We appreciate your support and look forward to serving you next time!
DealerRater Review
- June 30, 2023
Excellent service and great customer service reasonable price free liner we are very pleased I bought 4 cars from that dealerships very friendly
Flagship Motorcars of Lynnfield Replied: Thank you for the excellent review! We're so glad to hear that you had a great experience with our service and customer service. We appreciate your continued support and look forward to serving you again in the future at Flagship Motorcars of Lynnfield!
DealerRater Review
- June 30, 2023
Great service all the time very friendly staff and everything is done in timely manner. Nathan always great and super helpful.
Flagship Motorcars of Lynnfield Replied: Thank you for the positive review! We're glad to hear that our team at Flagship Motorcars of Lynnfield provided great service. Nathan is a true professional and we are proud to have him in our team. We appreciate your feedback, and we hope to see you again soon!
DealerRater Review
- June 30, 2023
Staff is friendly and very professional. They make you feel at ease and cater to you.
Flagship Motorcars of Lynnfield Replied: Thank you for the wonderful feedback! We appreciate you trusting the Flagship Motorcars of Lynnfield team with your business and look forward to serving you again next time!
DealerRater Review
- June 30, 2023
My review: I booked my appointment about 2 weeks in advance and reserved a loaner car on line. When I dropped my car off for service I was told by my advisor that my services weren’t considered a need for a loaner vehicle and I felt I was given a hard time about it. I’m sure there are many who want...
rubus547 Replied: Dear. Mr. McDaniels. Thank you for responding to my comment and I appreciate your concern. The next time I book an appointment requesting a loaner on line for the day will I be able to get a vehicle? Should I call instead to request/book a vehicle? Is there a problem with a customer wanting a loaner vehicle? Why do you offer the service online if this type of situation happens that you get denied in person. Are there guidelines for loaner vehicles that customers should know about?
DealerRater Review
- June 29, 2023
Friendly very helpful with questions. No pressure and decent pricing compared to other dealers. Very helpful staff
Flagship Motorcars of Lynnfield Replied: Hi Hector, thank you for the great review! We're glad to hear that our team at Flagship Motorcars of Lynnfield provided friendly and helpful service without any pressure. We appreciate your kind words and hope to see you again in the future!
DealerRater Review
- June 28, 2023
Everyone is so friendly and nice. Answers all questions and will work with you. Awesome
Flagship Motorcars of Lynnfield Replied: Thank you for the kind review! Our team will be glad to hear they've made this a five-star experience for you. We'll see you next time!- The Flagship Motorcars of Lynnfield Team
DealerRater Review
- June 26, 2023
Drove from Maine to purchase from them. This is the second car purchased from them Best selection off vehicles
Flagship Motorcars of Lynnfield Replied: Thank you for choosing Flagship Motorcars of Lynnfield! We're honored that you made the trip from Maine to purchase your second car with us. We appreciate your kind words about our selection of vehicles. Drive safely and enjoy your new ride!
DealerRater Review
- June 22, 2023
Nathan has been amazing that's why I always still come back to flagship the services in pekama
Flagship Motorcars of Lynnfield Replied: We're glad Nathan and the team could make this such a great experience! Thank you for continuing to trust us with your vehicle's care! - Flagship Motorcars of Lynnfield
Cars.com Review
- June 22, 2023
Service is fast but price is too high.Renan Marsha is very helpful.pleases are helpful and I like this dealer,I don’t know what else I have to write.
Dealer Replied: Thank you for the positive review, Pari! We appreciate your feedback and are glad to hear that Renan Marsha provided helpful service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Have a great day! - The Flagship Motorcars of Lynnfield Team
Cars.com Review
- June 21, 2023
Stephen Lopes makes every service appointment a pleasant and personable experience. He is a knowledgeable professional who understands your needs. He is efficient and effective. We will to return to Flagship for future purchases and service. Thank you for your hard work.
Dealer Replied: Thank you, Amy! We're so glad to hear that Stephen provided you with a pleasant and personable experience. We appreciate your kind words and look forward to serving you again in the future at Flagship Motorcars of Lynnfield. Have a great day!
DealerRater Review
- June 21, 2023
Outstanding experience Excellent service Buick and thorough. Leased 5 vehicles and always was treated with professionalism and respect.
Flagship Motorcars of Lynnfield Replied: Thanks for the great review, Jim! We're so glad to hear that you've had outstanding experiences with us and that our team has always treated you with professionalism and respect. We appreciate your loyalty and look forward to serving you again in the future! - Flagship Motorcars of Lynnfield
DealerRater Review
- June 21, 2023
Great all around service attention to my wants an needs prompt service no hassle buying
Flagship Motorcars of Lynnfield Replied: Thank you for the kind review, Petro. We're delighted to hear that you received prompt and hassle-free service here at Flagship Motorcars of Lynnfield!
DealerRater Review
- June 20, 2023
Very good and very good services I recommend this dealership to everyone, they go on and beyond to help you, very professional
Flagship Motorcars of Lynnfield Replied: We appreciate your kind words and recommendation! Thank you for choosing Flagship Motorcars of Lynnfield. We're here to provide professional and helpful service to all our customers. Have a great day!
DealerRater Review
- June 20, 2023
Great service by Noufel. He is diligent in following up and takes care of his clients. He makes the car purchase a great experience
Flagship Motorcars of Lynnfield Replied: We're so glad to hear that Noufel provided you with great service and made your car purchase a positive experience! Thank you for taking the time to leave us a review. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day! - The Flagship Motorcars of Lynnfield Team
DealerRater Review
- June 19, 2023
Very efficient, Nathan is the best service consultant and as usual the car was serviced with a high level of quality, the loaner car was nice and clean and my car was ready at the agreed time.
Flagship Motorcars of Lynnfield Replied: We're so glad to hear that you had such a positive experience with our service consultant, Nathan! Thank you for taking the time to leave us a great review. We appreciate your business and look forward to serving you again in the future. Have a fantastic day! - The Flagship Motorcars of Lynnfield Team
DealerRater Review
- June 19, 2023
It is actually a pleasure to bring my vehicle here for service. Everyone is welcoming and efficient. Excellent communication regarding repairs also.
Flagship Motorcars of Lynnfield Replied: Thanks for the kind words! We're glad to hear that you had a pleasant experience with our team at Flagship Motorcars of Lynnfield. If there's anything else we can do for you, just let us know. Have a great day!
DealerRater Review
- June 19, 2023
Very professional, personable, and incredibly informative. My thanks to Tyler Burdick! He made everything smooth and fun!
Flagship Motorcars of Lynnfield Replied: Thanks for the review, Alex! We're glad to hear that Tyler provided you with a professional and enjoyable experience. We appreciate your feedback and hope to see you again next time here at Flagship Motorcars of Lynnfield!
DealerRater Review
- June 19, 2023
Ryan at Flagship made the experience of buying my first Mercedes easy, fun, and informative. An absolute professional and and A+ energy. More business to do with him in the future!!
Flagship Motorcars of Lynnfield Replied: Thank you for trusting Ryan & the Flagship Motorcars of Lynnfield team with your first Mercedes-Benz purchase! We're happy to hear the experience was a great one and we look forward to working with you again next time. Take care!
DealerRater Review
- June 19, 2023
Great experience dealing with flagship would recommend to anyone that is looking to buy a Mercedes.
Flagship Motorcars of Lynnfield Replied: We're so happy you feel confident enough to recommend us to others interested in purchasing a Mercedes-Benz vehicle! We hope you love your vehicle and look forward to seeing you at your next routine appointment! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- June 18, 2023
Nightmare.... I was on my way (almost 2 hours away) to purchase a car I had searched for. Kept in contact and told sales women I was purchasing, and I am on my way. Had been communicating for 4 days.(exchange of person phone numbers) Check in hand excited to finally find the color I was...
Flagship Motorcars of Lynnfield Replied: Hi Pattijo, We regret to know how your experience with us went. We never intend to inconvenience anyone and would like the opportunity to continue working with you to assist you in acquiring a vehicle. I encourage you to contact me directly to discuss this situation. I look forward to speaking with you soon. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
DealerRater Review
- June 16, 2023
Their services has always been top notch and very professional. I highly recommend this place!
Flagship Motorcars of Lynnfield Replied: We appreciate your continued support of the Flagship Motorcars of Lynnfield team, Hien! Thanks so much for your business and we'll see you next time!
DealerRater Review
- June 16, 2023
EE couldn’t solve my problem. Told me he was a ‘nobody’ at the dealership and that I should probably go talk to the manager. Also told me not to use the Mercedes Connect website because it was terrible. When I asked about a map update he just said it was ‘expensive and only supported for a year’. ...
Flagship Motorcars of Lynnfield Replied: Thank you for the review. I'm sorry to hear of your recent experience and will make sure this feedback gets addressed with the appropriate members of our team. I welcome the opportunity to assist you if you are still interested. Please feel free to contact me directly at your earliest convenience. Respectfully, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
DealerRater Review
- June 14, 2023
Love this dealership. Stephen help me so much to take care of my car. Thank you so much for everything.
Flagship Motorcars of Lynnfield Replied: We're grateful for your support! It always makes our day to hear that we've taken great care of you and your vehicle here at Flagship Motorcars of Lynnfield. We'll be sure to pass on your kind words to Stephen and the team. Safe travels!
DealerRater Review
- June 12, 2023
I came in to look at a 2020 E class after eyeing it online for a week. When I got there Skip and Michael had a interesting talk about a car's value. which I agreed upon. Which led me to the finance office. Which is when I met with Awara he led me through all of my options and other goodies. I was...
Flagship Motorcars of Lynnfield Replied: Thank you for taking the time to share this wonderful feedback! We understand that buying a car is a huge decision and know that Skip, Michael & Awara all look forward to assisting you once you find the perfect vehicle for your needs. Take care and please don't hesitate to reach out when that time comes! - The Flagship Motorcars of Lynnfield Team
DealerRater Review
- June 10, 2023
Always super satisfied with the service provided by Flagship Motorcars of Lynnfield . Nathan is always friendly , professional and goes the extra mile to keep his customers updated of service issue , progress & takes time to review completed work . Service Waiting area is always comfortable ,...
Flagship Motorcars of Lynnfield Replied: Thank you for being a Flagship Motorcars of Lynnfield customer, Patsy! We're happy to hear Nathan & the team continue to exceed your expectations and we look forward to seeing you at your next visit. Take care!
DealerRater Review
- June 10, 2023
Just had my A service at Flagship Motorcars and as usual it was efficient and thorough. Renan greeted me at the door and smoothly guided me through the process. Renan then notified me when the service was completed and brought me out to my nicely washed and vacuumed car. A great experience!
Flagship Motorcars of Lynnfield Replied: Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle's service needs! Renan & the team appreciate you taking the time to share your experience and hope to see you again in the future!
Edmunds.com - Service Review
- June 10, 2023
This was my first time to Flagship Motors of Lynnfield for service. I was assigned a service advisor, Stephen, I found him to be very professional and knowledgeable. Overall I was very pleased with the service I received.
Replied: It's wonderful to hear Stephen made this service experience great for you, Gordon! Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle! We'll see you next time!
DealerRater Review
- June 09, 2023
The service is as good as the cars they sell. I am happy with Flagship of Lynnfield!!!
Flagship Motorcars of Lynnfield Replied: Thank you for the kind review! It means a lot to hear that you're happy with the service provided by our team and we look forward to seeing you again next time here at Flagship Motorcars of Lynnfield!
DealerRater Review
- June 09, 2023
The service is excellent and the dealership is comfortable and attractive. Nathan is Service is outstanding.
Flagship Motorcars of Lynnfield Replied: We're glad Nathan and the team are earning your five-star rating! We appreciate your trust in us and look forward to your next visit! Thank you! - Flagship Motorcars of Lynnfield
Cars.com Review
- June 07, 2023
Wow, Stephanie worked her magic and got me in and out in under an hour today with a full service oil Change for my 2017 GLE.
Dealer Replied: We're glad Stephanie made the service of your 2017 Mercedes-Benz GLE such a positive one, Todd! We love hearing that our team was successful at providing five-star care, and hope to see you again! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- June 07, 2023
Excellent service with outstanding customer support. Renan was very helpful in solving the issue and was able to provide me with an accurate solution
Flagship Motorcars of Lynnfield Replied: Thank you for the wonderful review! We're so glad Renan was able to provide you with a solution for your issue and we'll be sure to let him know how much you appreciate his excellent service. Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle. We hope we can be of assistance to you again in the future!
DealerRater Review
- June 05, 2023
Stephen was extremely helpful when I confused by appointment with another day. He made the appointment happen for me. Even though it was my error!
Flagship Motorcars of Lynnfield Replied: Thank you, Traci! Stephen and the team are so happy to have made this a five-star experience for you and hope to see you for your next service visit! We look forward to seeing you again! - Flagship Motorcars of Lynnfield
DealerRater Review
- June 04, 2023
Great service Stephen is the best along with the rest of his team great job!
Flagship Motorcars of Lynnfield Replied: We're so glad Stephen & the Flagship Motorcars of Lynnfield team continue to earn your support! Thank you for your business and we'll see you next time!
Cars.com Review
- May 30, 2023
Nathan and the entire service team at Flagship Lynnfield are truly first rate, consistently. It is nice, and important, as a customer to be recognized, appreciated, called by name, listened to, and followed through with, again consistently. I am always treated with respect, care, and empathy...
Dealer Replied: Thank you for sharing your review working with Nathan at Flagship Motorcars of Lynnfield! We're happy that he provided excellent communication throughout your entire visit! We appreciate you as a customer and look forward to seeing you next time!
Edmunds.com - Service Review
- May 30, 2023
Nathan and the entire service team at Flagship Lynnfield are truly first rate, consistently. It is nice, and important, as a customer to be recognized, appreciated, called by name, listened to, and followed through with, again consistently. I am always treated with respect, care, and empathy...
Replied: Nathan and our service team appreciate this fantastic five-star review, Paul! Our team is proud to have provided such excellent care during your appointment, and we are grateful that you took the time to tell us about it! We hope you're enjoying your vehicle and look forward to serving you again soon! Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle!
DealerRater Review
- May 30, 2023
Nathan and the entire service team at Flagship Lynnfield are truly first rate, consistently. It is nice, and important, as a customer to be recognized, appreciated, called by name, listened to, and followed through with, again consistently. I am always treated with respect, care, and empathy...
Flagship Motorcars of Lynnfield Replied: We're grateful to you for leaving Nathan and our service team such kind feedback, Paul! It means a lot to us that you found everyone empathetic, kind, and respectful. We strive to make every visit enjoyable for our customers and we're thrilled to see that we've succeeded this time for you! We look forward to making your next service appointment just as great! Thank you for choosing Flagship Motorcars of Lynnfield!
DealerRater Review
- May 30, 2023
Always polite extremely helpful & freindly! Also he saved me money! 💕courteous timely! Thoughtful I just met him & liked him!
Flagship Motorcars of Lynnfield Replied: We appreciate you coming to work with our team! We hope you visit us again soon! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 28, 2023
Renan helped me on Saturday, he is always very friendly and provides great customer service. Always very helpful.
Flagship Motorcars of Lynnfield Replied: Thank you for sharing this fantastic feedback with us, Ever! We're happy to hear Renan continues to provide you with excellent service and we look forward to your next visit here at Flagship Motorcars of Lynnfield. Take care!
DealerRater Review
- May 27, 2023
The service agent never called me or returned a call. They had the car for 4 days without even a call back to me. I had to chase every step along the way. In all the car was with the dealer for over 10 days. The very worst experience with Flagship in over 30 years. Finally the problem was even...
DealerRater Review
- May 26, 2023
Always very pleased with the service I receive from Renan and service depart! I trust Renan's expertise and quality service!
Flagship Motorcars of Lynnfield Replied: Eliesa, thank you so much for trusting Renan & the Flagship Motorcars of Lynnfield team with your vehicle's service needs! We're grateful for your support and look forward to seeing you at your next visit. Take care!
DealerRater Review
- May 26, 2023
Nathan and the service team was outstanding. He is always professional and friendly. The team in Lynnfield is great.
Flagship Motorcars of Lynnfield Replied: It's wonderful to hear that Nathan and our team provided outstanding service! We're thrilled that you found their professionalism and friendliness noteworthy, and appreciate your support of Flagship Motorcars of Lynnfield. Thank you for sharing your experience!
DealerRater Review
- May 26, 2023
Took me 30 min on the phone to talk to a person in service for an appointment. UNACCEPTABLE.
DealerRater Review
- May 26, 2023
Always do the best service and keeping me to date on what needs to be done to my sl63
Flagship Motorcars of Lynnfield Replied: It's reassuring to us to know that we've been doing our part to ensure a five-star experience! We hope to see you and your Mercedes-AMG SL 63 again! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 25, 2023
We had a great experience at Flagship Motorcars with Arthur, friendly guy and knowledgeable definitely recommend
Flagship Motorcars of Lynnfield Replied: Carolyn, thanks for sharing your experience with Arthur and our team here at Flagship Motorcars of Lynnfield! We're thrilled to hear that we exceeded your expectations with top-notch customer service. Thank you for recommending us, and we can't wait to help you again in the future.
Cars.com Review
- May 25, 2023
All class at flagship, Nathan hooked it up and had my car ready as soon as I was back in town. I wouldn’t service my car anywhere else.
Dealer Replied: Thanks for the great review, Anthony! We're thrilled that Nathan and our team provided you with all of the professionalism and service that we're known for at Flagship Motorcars. We appreciate your loyalty and look forward to seeing you next time!
Edmunds.com - Service Review
- May 25, 2023
I purchased a certified preowned 2020GLC 300 in Feb. Last week the check engine light comes on and car loses all power and is limping. Vehicle gets towed back to flagship on the Monday morning. Beyond the initial acknowledgment of having received the vehicle, I heard nothing for days. I called for...
Replied: Thank you for bringing this to our attention, Kerri. We apologize for the inconvenience and frustration you experienced regarding your vehicle. It is not our intention to leave our valued customers in the dark during the service process and we apologize if communication fell short on this occasion. We assure you that all of our certified pre-owned vehicles go through rigorous inspections, however, it's clear there was an oversight with your particular car and we're terribly sorry for that. If you have any further concerns or questions about the work done on your vehicle, please don't hesitate to reach out to us directly so that we may address them. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
DealerRater Review
- May 24, 2023
Flagship motorcars is a very professional dealership. The staff is well informed and very helpful.
Flagship Motorcars of Lynnfield Replied: Thank you for taking the time to share your review! We're honored that our staff provided you with an excellent visit! We look forward to seeing you next time at Flagship Motorcars of Lynnfield!
Cars.com Review
- May 24, 2023
Courtliest, efficient and great service. The best service I have ever received. The person who attended me was polite, efficient and experienced. I recommend this service center to my friends.
Dealer Replied: Thank you for sharing your review! We're so happy that you can recommend our team for all of your automotive needs! -Flagship Motorcars of Lynnfield
DealerRater Review
- May 23, 2023
People so friendly and doing a good job I always trust the peoples working in the Flagship Motorcars of Lynnfield
Flagship Motorcars of Lynnfield Replied: Thank you for sharing your review, Frank! We're honored to have you as a customer and look forward to seeing you back at Flagship Motorcars of Lynnfield!
DealerRater Review
- May 23, 2023
Fantastic experience from start to finish. Anthony was very professional, and gave a smooth handoff to Ibe in finance.
Flagship Motorcars of Lynnfield Replied: We are delighted to hear you had a fantastic experience with Anthony & Ibe here at Flagship Motorcars of Lynnfield! Thank you for sharing your positive feedback and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- May 20, 2023
Good quick service without unnecessary waiting. Appointment was at 12pm and go my car back by 12:45pm.
Flagship Motorcars of Lynnfield Replied: We're proud to read your review, and we appreciate you taking the time to share your gratifying experience at Flagship Motorcars of Lynnfield. We're glad our team provided you with efficient and prompt service without any wait time. Thanks for choosing us for your vehicle needs!
DealerRater Review
- May 20, 2023
Nathan from service was great! He helped me right away and when I went in I had an extra problem that he also resolved ASAP. The customer service was incredible.
Flagship Motorcars of Lynnfield Replied: Thank you for the wonderful review! We appreciate you visiting us here at Flagship Motorcars of Lynnfield and are delighted to hear about the incredible customer service you received from Nathan. Take care and please don't hesitate to reach out if we can assist you with any future automotive needs!
DealerRater Review
- May 19, 2023
Excellent service and communication on the warranty work carried out on my vehicle. Loaner car was very helpful too.
Flagship Motorcars of Lynnfield Replied: We're happy to hear that you received excellent service and communication for the warranty work on your vehicle at Flagship Motorcars of Lynnfield. It's great to know that our loaner car was helpful during your visit. We appreciate your business and hope to see you again soon! Thank you!
DealerRater Review
- May 19, 2023
Did service A is was fast and easy comfortable waiting room great coffee and snacks very friendly personal.
Flagship Motorcars of Lynnfield Replied: Shirley, We're glad you had a positive visit to our service center! We appreciate you leaving us such positive feedback and are glad you enjoyed the coffee and snacks provided! We look forward to seeing you again for your next service visit! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 15, 2023
Ryan the car salesman was extremely helpful. I would buy another automobile from him. Thanks
Flagship Motorcars of Lynnfield Replied: We're happy that the experience of buying your vehicle with Ryan was so positive, Maria! We hope you enjoy showing it off and look forward to your next visit! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 15, 2023
The welcome staff from the time you arrive operates a very good business service that diagnoses and fixes your vehicle quickly. Our service tech Nathan is great to work with and cares about his customers.
Flagship Motorcars of Lynnfield Replied: We're delighted to have provided efficient and quality service for your vehicle, Felix! It's great that Nathan exceeded your expectations with his attentive service. Thank you for choosing Flagship Motorcars of Lynnfield!
DealerRater Review
- May 12, 2023
I love visiting this location! Craig been very helpful, he always available to answer all my inquiries. I feel very welcome every time I walked in everyone there are professional and friendly. I’m happy that I purchase my GLE from them ☺️
Flagship Motorcars of Lynnfield Replied: Abdelbichou, we're happy to read you had such a great experience purchasing your Mercedes-Benz GLE here at Flagship Motorcars of Lynnfield! We appreciate your positive comments regarding our friendly and professional staff, especially Craig, and how he helped answer all your inquiries. Thank you for trusting us with your business!
DealerRater Review
- May 11, 2023
Sean has a positive attitude towards his work. He is professional and communicates well with his clients
Flagship Motorcars of Lynnfield Replied: We appreciate you leaving Sean and our team five stars! We hope that you enjoy your vehicle and come to visit us again soon! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 10, 2023
Wouldn’t bring my car anywhere else. Nathan in service is fantastic and treats me and my vehicle to the best customer service and service to my vehicle in the business. Been having my vehicle serviced at Flagship motors for almost tens years and I wouldn’t change a thing. Again thanks Nathan
Flagship Motorcars of Lynnfield Replied: Quinn, It's wonderful to hear that Nathan provided you with impeccable customer service during your almost ten years of servicing with Flagship Motorcars of Lynnfield! We're thrilled to have earned your loyalty and trust in our business! Thank you so much!
DealerRater Review
- May 09, 2023
Nathan and dealership helped me and I would rate them a 10 above and beyond
Flagship Motorcars of Lynnfield Replied: Thank you for the kind review, Linda! We appreciate you giving Nathan & the Flagship Motorcars of Lynnfield team an opportunity to assist you and hope you won't hesitate to reach out if we can be of service again in the future!
Edmunds.com - Sales Review
- May 07, 2023
My wife and I recently purchased a Mercedes at different times for each of us from Julialisa. In both cases Julia was excellent to work with. I’m very pleased with my E series. In my wife’s situation Julia gave her good advice on the model (a C300) that would best suit her. It took several weeks to...
Replied: Hi Frank, thank you for taking the time to share your experience with Julialisa and the Flagship Motorcars of Lynnfield team! We're glad you found the right Mercedes for each of your needs and appreciate you including us in the process. We hope you love your new vehicles and look forward to seeing you both again! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 05, 2023
Good experience, but long wait for an inspection sticker . Renan was my service guy, good job. Thanks, JP See you next week for back ordered wipers.
Flagship Motorcars of Lynnfield Replied: Thank you for the feedback, JP! We appreciate your patience and hope you won't hesitate to reach out the next time Renan & the team can be of assistance. See you next week! - The Flagship Motorcars of Lynnfield Team
DealerRater Review
- May 05, 2023
I have found Nathan at Flagship motorcars professional, kind and accommodating also very nice I have bought three cars at Flagship and will go back again
Flagship Motorcars of Lynnfield Replied: Thank you for trusting the Flagship Motorcars of Lynnfield team with your loyal business! We're so glad you had a great experience working with Nathan during your recent visit and we hope you enjoy your new vehicle. Take care and we'll see you again next time!
DealerRater Review
- May 05, 2023
Fast service, everyone is friendly. The facility is clean and you have many comforts while waiting - snacks, coffee, water, TV.
Flagship Motorcars of Lynnfield Replied: Thank you for your review, Sheena! We're so happy that you had a positive service appointment! -Flagship Motorcars of Lynnfield
DealerRater Review
- May 05, 2023
The 2012 C300 I purchased was recalled by Mercedes as the rear sun-frames are a known manufacturing defect. Upon receiving the notice to repair, I contacted Flagship and they were courteous and responsive. The repair was completed in reasonable time and I’m grateful to the dealership for managing...
Flagship Motorcars of Lynnfield Replied: Thank you for your review, Marc! We're so happy that our technicians provided you with an excellent recall appointment! We appreciate your business and look forward to seeing you next time at Flagship Motorcars of Lynnfield!
DealerRater Review
- May 04, 2023
Stephen was awesome. Dropped my vehicle off for regular maintenance, recall and a noise that has been lingering for quite sometime. Stephen made sure everything was done and the noise was gone before having me pick up my car. He even checked in with me when I left to make sure everything was good....
Flagship Motorcars of Lynnfield Replied: This is what we love to hear! We're so happy that Stephen helped find a solution to your issue. We appreciate your business and look forward to seeing you next time. -Flagship Motorcars of Lynnfield
DealerRater Review
- May 04, 2023
Extremely satisfied with service provided by Mike Daley, Stephen, and Ralph at Flagship Motorcars. Customers are treated respectfully and repairs are completed in a timely fashion.
Flagship Motorcars of Lynnfield Replied: We're thrilled to hear about your positive experience with our team at Flagship Motorcars of Lynnfield! Mike, Stephen, and Ralph are fantastic employees who take pride in their work. We are glad that you felt respected as a customer and that the repairs were completed efficiently. Thanks for sharing!
DealerRater Review
- May 03, 2023
Flagship The BEST SERVICE!!! That’s why I travel 1.5 hrs! Thank u STEPHEN LOPES SW
Flagship Motorcars of Lynnfield Replied: We're so happy Stephen could make this a great experience and appreciate your five-star review! We are grateful that you travel so far to work with us and we look forward to providing five-star care again in the future! Thank you! - Flagship Motorcars of Lynnfield
DealerRater Review
- May 03, 2023
I am forever grateful to Stephen Lopes for taking care of me during an emergency when I lost my brakes on busy Route One. He Immediately drove from Flagship Motorcars in Lynnfield, picked me up, and drove me back for a courtesy car. He later had my car towed back to Flagship Motorcars! Stephen’s...
Flagship Motorcars of Lynnfield Replied: We're grateful to hear about Stephen's exceptional customer service, and we're so glad he was able to assist you throughout this experience. Thanks for the great review and please don't hesitate to reach out if our Flagship Motorcars of Lynnfield team can be of service again in the future!
DealerRater Review
- May 03, 2023
Very efficient people from sales to service. I have been doing business with them for over twenty years.
Flagship Motorcars of Lynnfield Replied: Thank you for taking the time to share these kind words! It's an honor to have earned your business & trust for the past 20 years and we look forward to serving you for many more. Take care and thanks again, from all of us here at Flagship Motorcars of Lynnfield!
DealerRater Review
- May 02, 2023
My car is 8 years old - I bought it here and continue to bring it back for regular maintenance because I always receive outstanding service. This dealership makes it clear they want my business and earn it with every visit.
Flagship Motorcars of Lynnfield Replied: Thank you for trusting the Flagship Motorcars of Lynnfield team with your automotive needs! We're truly grateful for all of your support over the past eight years and look forward to serving you for many more. Take care!
DealerRater Review
- May 02, 2023
Renhan, as usual, was a great help to me. I feel Flagship does a safe good job to keep my 2011 Mercedes safe and in excellent condition
Flagship Motorcars of Lynnfield Replied: Renhan is great, isn't he? We're thrilled to hear that our team at Flagship Motorcars of Lynnfield did an excellent job with your 2011 Mercedes-Benz vehicle and appreciate you trusting us with your car. Thank you for sharing your experience!
DealerRater Review
- May 02, 2023
Great service response! Professional scheduling snd diagnosis! On time completion and communication ! Totally satisfied with the visit
Flagship Motorcars of Lynnfield Replied: We're glad to hear you enjoyed your visit! Our team at Flagship Motorcars of Lynnfield always strives to provide professional and efficient service for all our customers. Thank you for sharing your experience with us and we hope to see you again soon.
DealerRater Review
- April 29, 2023
Service advisor Stephen Lopes gives his customers a true Mercedes quality experience. He is knowledgeable, respectful, and helpful. Mr. Lopes is one of the primary reasons our family continues using Flagship for our new cars.
Flagship Motorcars of Lynnfield Replied: We're thrilled to hear that Stephen continues to earn your support! Thanks to you & your family for trusting Flagship Motorcars of Lynnfield with your automotive needs. We look forward to seeing you next time!
DealerRater Review
- April 29, 2023
Mike Daly was extremely professional and straight forward keeping us informed from the beginning of our vehicle build, through delivery and purchase of the vehicle. His communication skill regarding our inquiries on pricing and options was outstanding and made my wife and me feel important as his...
Flagship Motorcars of Lynnfield Replied: We're so grateful that you chose Flagship Motorcars of Lynnfield for your purchase! It's wonderful to hear that you're pleased with Mike's professionalism and communication skills throughout the process and we hope you won't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- April 27, 2023
Great service, the people are so knowledgeable and friendly. Nathan is Excellent and very helpful. The waiting area is clean and very comfortable.
Flagship Motorcars of Lynnfield Replied: We're glad to hear you had a great experience with us at Flagship Motorcars of Lynnfield! It means a lot to us that Nathan was so helpful and knowledgeable during your visit. Come back and see us soon for any of your automotive needs! Thank you!
DealerRater Review
- April 26, 2023
I have been a customer for over 30 years. The quality of their service has been nothing. Short of consistently outstanding!
Flagship Motorcars of Lynnfield Replied: Thank you for being a Flagship Motorcars of Lynnfield customer, Thomas! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. See you next time!
DealerRater Review
- April 25, 2023
I had a wonderful experience with this dealership. Dimitri, my salesperson, was nice to work with. I had a special order EQB. Dimitri kept me updated throughout the process. He was always professional and courteous. Luke, the genius, gave a thorough orientation to my new car. Everyone at the...
Flagship Motorcars of Lynnfield Replied: Hi Catherine, Thank you for your kind words! We're glad Dimitri provided support during your new Mercedes-Benz EQB-Class! Luke and the team are proud to help ensure your experience could earn five stars, and hope to see you again! Have fun turning heads in your new ride! - Flagship Motorcars of Lynnfield