DealerRater Review
- May 20, 2020
I had a fantastic experience at Flagship Motocars back in March. I received a early lease return notice in the mail, and I decided to trade in my 2017 CLA for a 2020 GLA. Everyone was fantastic. Sean was extremely helpful in helping me find the the perfect vehicle for my needs and Gil went above and...
Cars.com Review
- March 23, 2020
The worst customer service I have ever had! The salesmen were rude, wouldn't get back to you. I got ahold of the General Manager, he seemed accommodating at first then never got back to me. I reached out again, no response. I have given this place more than 3 chances to get it right and they just...
DealerRater Review
- March 20, 2020
Awara was phenomenal when buying my first Mercedes. At first I did not get a great trade in offer but he was relentless and went back three times to get me the best possible price and I am more than satisfied with both his services and Flagship Motorcars of Lynnfield as a whole.
DealerRater Review
- March 12, 2020
I was very pleased with my experience with Awara. He was very personable, knowledgeable and considerate. I would not think twice about going back to him for our next purchase. He us a great asset to Flagship!
DealerRater Review
- March 10, 2020
We have been customers of Flagship for over 20 years now and have always been very pleased with the attention, respect, and quality of their sales force and finance department. Julia has always been able to deliver a MB that not only meets our requirements, but exceeds them both in terms of their...
DealerRater Review
- March 06, 2020
People make all the difference and Mike Daly is the reason I keep coming back to Flagship. Experience at a dealership is about the service you get from the people. From Mike Daly in Sales to Hanna Willey during the delivery process and Rennan Marchet in the Service department, the experience at...
DealerRater Review
- February 28, 2020
Purchased a Mercedes CPO from Flagship Motorcars and a majority of the transaction was completed with the help of Dan Fava. I am out of state, so the deal was done mainly through email. Overall, the entire process was exceptional. No pressure, just facts. All of my questions were answered in a...
DealerRater Review
- February 21, 2020
After driving Porsche for the last 15 years, it was time to experience a different Brand/Dealership. I was pleasantly surprised by the Mercedes technology and performance including a high degree of knowledge and efficiency of two of their staff: David Barbosa and Brian Kelley. Well done and I most...
DealerRater Review
- February 20, 2020
Terrible customer service. The salesmen were rude. They didnt return my emails/calls. Even the sales manager was rude after I reached out to complain. Dont give them your service!
camcasper11 Replied: Thanks for your response. I would too like to connect. I tried to contact Michael Andrews and Robert Cunningham last week and never got a response. I even mentioned that I am in the market for (2) vehicles and didnt hear anything back. Its very disappointing that this level of unprofessionalism reaches all the way to the sales manager. It really makes me not want to do business with Flagship. Maybe you can make things right. Thanks.
DealerRater Review
- February 13, 2020
from 19 november until today I went 4 times for the same problem they made the mistake the first time and the 3 times I was told they were unable to duplicate the problem i told them that the car has code p0219 present they told me they didn't see it in their system i went with my scaner ,we...
Cars.com Review
- February 11, 2020
We arrived early for a scheduled appointment. Nice facility. Salesman finally arrived, and told us that the car was actually at their other location and he wouldn't be the salesman. We went to the other location and they'd sold the car the previous day. But they still sent a reminder that morning....
Cars.com Review
- January 09, 2020
It was a wonderful experience from the initial phone call which connected me to Karl who was knowledgeable and willing to answer questions. He came through on every promise and really seemed to care about the entire transaction. When I am ready for my upgrade, I will be going back to Flagship and...
DealerRater Review
- January 05, 2020
It pains me to leave this review. As you can see I still recommend the Flagship dealership, but their sprinter division has left a sour taste in my mouth. I dropped in after having my wifes car serviced at the Flagship Store to ask about a 2014 E350 with 55000 miles on it. Asking price 19997. Ok so...
DealerRater Review
- January 01, 2020
The moment I called for service on my wifes 2016 c300 I was treated with top notch service from Marc Ruiz. I believe he is new to the service dept, but a fine addition to already top notch place. Respectful ,honest, pleasant explained everything as the process service was being performed. Work done...
DealerRater Review
- December 29, 2019
People....in sales, especially.....are what make a car dealership successful. It's not the building or the inventory or the location....it's the individuals who make you feel, as a customer, that you are valued. Awara, from start to finish, made us feel like he was listening, understanding, and...
DealerRater Review
- October 08, 2019
Everyone was so helpful ! Patient! Willing to help me with all my vehicle needs. Mike Daly, Elder and Spencer, and Darnell ! great team and love my Mercedes !
Flagship Motorcars of Lynnfield Replied: Happy to know that you had a great experience with us! Thank you for your review. Best, Paul McDaniels, General Manager
DealerRater Review
- September 19, 2019
Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH and MA. I want to tell you...the Service Department at Herb Chambers Flagship Motorcars, specifically the Sprinter location at 202 Newbury Street,...
DealerRater Review
- September 10, 2019
First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a Mercedes for me. Paul worked diligently to order me a 450 GLE that I would be happy with because I'm not easily pleased. When my vehicle arrived it...
DealerRater Review
- August 31, 2019
Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to complete some paperwork. We actually enjoyed working with him. Cathie and Eliot
DealerRater Review
- August 19, 2019
Ive visited this dealership on a Wednesday, by Thursday I was picking out my new vehicle. The experience was overall one of the best Ive ever experienced in any dealership. I met with Awari and he was very professional and understanding in my wants and needs and what I was looking for in a vehicle,...
DealerRater Review
- August 14, 2019
I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted very professional by Awara Osman, who right away went to work for us to get us a new vehicle asking about our expectations and to meet our needs, let...
DealerRater Review
- August 10, 2019
To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was great. I was greeted immediately as soon as I pulled in the bay. I was directed to service area and a nice gentleman named Nathan Hough. within 5...
DealerRater Review
- August 08, 2019
Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara will definitely be helping me get my fourth in the future.!!!!! Phil was also very helpful and helped out. Great team work !! Made me feel amazing
DealerRater Review
- July 24, 2019
Awara was amazing and went out of the way to help me !!! Must go see him! I wouldnt go anywhere else anymore . I highly recommend him and flagship
DealerRater Review
- July 22, 2019
I bought a Mercedes from Awara- he was very professional, honest and easy to work with. I would definitely recommend him to friends! The dealership is also brand new and carries a huge inventory!!
DealerRater Review
- July 17, 2019
Darnell and Awara helped me with my fourth benz from this dealership. I recommend highly working with them, Al S in service and Grace if you ever have a customer service issue. I have had unpleasant experiences with some others, but overall a great dealership.
DealerRater Review
- July 17, 2019
Awara was helpful and knowledgeable made it easy. Absolute pleasure to work with. Will not hesitate to come back for future car purchases. Thank you
DealerRater Review
- July 16, 2019
Awara was fantastic in helping me obtain the vehicle I wanted. Extremely friendly, and went the extra mile to serve me with information and everything I requested. Couldnt be anymore pleased.
DealerRater Review
- July 11, 2019
Had a great experience at Flagship (again); upgraded my Mercedes. Sean did a great job and the sale was very easy. Justin also provided seamless customer service on all the finances. Spencer Petruzello was fantastic with the entire operation of the car. The last car we bought we were shown very...
DealerRater Review
- July 09, 2019
Thanks to Awara Osman & Darnell Caruso-Stewart I joined the Mercedes-Benz family. Osman heard my wants & Darnell made the calls. Im ecstatic, thanks!
DealerRater Review
- July 08, 2019
Great experience! Awara was very helpful, friendly, knowledgeable and courteous. I would not hesitate to recommend him and the dealership to anyone looking. Best commute of my life today!!
DealerRater Review
- July 07, 2019
Spencer Petruzello was very helpful in learning the dashboard workings for my husband and I. Also, showed the ease of using apple play . Julia Lisa is wonderful and has worked with us on the last 3 Mercedes.
DealerRater Review
- July 06, 2019
We asked and Awara delivered he went above and beyond to make sure we were pleased and happy, making the experience as easy as possible. Couldnt have chosen a better person to help us out. Even after we left with the car he made sure to follow up with us with anything we needed and questions. Thank...
DealerRater Review
- July 06, 2019
We asked and Awara delivered he made our experience easy & went above and beyond to make sure we were pleased and happy. Couldnt have chosen a better person to help us out. Even after we left with the car he made sure to follow up with us with anything we needed and questions. Thank you so much!!!
DealerRater Review
- July 06, 2019
Best experience purchasing our certified pre owner c300 from awara! He made our experience so easy & went above and beyond to make sure we were pleased and happy. Couldnt have chosen a better person to help us out. Even after we left with the car he made sure to follow up with us with anything we...
DealerRater Review
- June 28, 2019
Finding a trustful sales person may end up in a challenging path and/ or frustration for the customer as the goal is often just to sell cars. But not with Awara. I was so supportive all time, explained and showed everything before. During the sales process he was supportive as well. But it did not...
DealerRater Review
- June 26, 2019
Awara and his team were so helpful in my decision to lease a GLA, I couldnt be happier. Thank you so much for the excellent customer service. I highly recommend this dealership!
DealerRater Review
- June 25, 2019
I have been owned Lexus cars for almost 10 years. David B. made the transition to a new Mercedes easy. David approached me and answered all my questions with no sales pressure tactics and asked me everything I want in a car and delivered. Darnell made the paperwork signing easy with her great humor...
DealerRater Review
- June 21, 2019
Bother Steve and Spenser were highly professional, and very thorough in delivering the vehicle and go ping over how to use the many options and equipment.
DealerRater Review
- June 19, 2019
When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had asked him about spare tire, rims, and the tires on my car. He kept on rushing me out of his office and told me bs to get me out of there. The guy had...
DealerRater Review
- June 17, 2019
Dan Fava was a very good salesman and he took good care of me. Spencer Petruzello my Product Concierge was fantastic. Flagship is lucky to have these young guys on their staff. I was an out of town buyer. Contacted them through the CarGurus site. Purchased a CPO Mercedes Benz. They responded quickly...
DealerRater Review
- June 14, 2019
Both Julialisa Papagno and Suada Kolenovic were exceptional in there efforts in the search to find my car reaching half across the country to make it happen. Both are very knowledgeable,helpful and fun to work with.
DealerRater Review
- June 13, 2019
Awara was beyond amazing throughout the entire process. Patient, Friendly & Kind! He was and still is available whenever I need anything from him. Im telling everyone, If youre considering buying or leasing, this is your guy! A million thanks! -E
DealerRater Review
- June 12, 2019
Knowledgeable, responsive and organized. The best car buying experience Ive had in purchasing many cars over the years. Was in and out of the showroom with our new car quickly. Highly recommended
DealerRater Review
- June 06, 2019
I recently bought my Mercedes from here and Phil was a great person, very sharp and helpful and he gave me and my husband the best service ever. I highly recommend this place . Also, i picked up the car from Spencer and he was very helpful and had lots of knowledge about the car too. Great place,...
DealerRater Review
- June 04, 2019
I went i looking for a car not wanting to buy one and I walked out with a Mercedes! Awara and Soncer were great! I told Awara what I was looking for in a vehicle and he delivered!