DealerRater Review
- June 10, 2019
Left by Seekhisfaceuf
We walked in and were immediately, but politely, met by Jerry Scotto. We walked around and looked at some cars, but Jerry quickly focused in on what we were looking for. He took us right to the perfect car and then proceeded to work hard to get a deal done efficiently. Communication was great and...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello, Thank you so much for taking the time to write a 5-star review! We are so happy to hear that Jerry, although new, was attentive and able to find the perfect car for you! We hope that you enjoy your Range Rover for several years to come. We would also like to let you know that if you ever have any questions or need anything at all in the future - we are always here to help. Thank you for being a loyal customer. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- June 10, 2019
Left by LBotto
We had a great experience buying our new Land Rover Discovery! Jacob was very knowledgeable and patient. He helped us decide on which vehicle was the best fit for our family. The finance process was quick and easy. A week later we received the most beautiful flower arrangement!! Very thoughtful. I...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you very much for your kind review. We are pleased to hear that your experience with Jacob was positive and that he was knowledgeable and patient! It is also exciting to hear that he assisted you in choosing the best car that fit your needs. We are lucky to have him as part of our team! Please enjoy your new vehicle for many years to come and do not hesitate to reach out or stop by if you ever need anything at all in the future. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- June 01, 2019
Left by Loyal XF owner
Craig Lumia and his team made our service experience nothing short of perfect. Cannot say enough about their attention to detail. Best dealership weve ever visited by far.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you very much for your review. We are pleased to hear you had a great experience with our service department. We would have to agree that Craig and his team truly go above and beyond! We appreciate your kind comments and welcome you back anytime you have any questions or need anything in the future. We are always here to help! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 25, 2019
Left by Norma Garcia 55
I went in for coolant and they went ahead and did my tune up, and washed my car.. awesome , very happy customer 😃 I was even able to get a rental right away, they too were great
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi Norma, Thank you so much for this review! We are so glad that you had a pleasant experience with us, we always strive to have everything in the service department run as smoothly as possible! Enjoy your vehicle and do not hesitate to reach out should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 24, 2019
Left by NaplesRover1#
Torrey Shoplack was very patient and walked my wife and I through the purchase experience helping me through the search of new and used vehicles, and led us to the right vehicle. We are new customers and will continue to do business with Naples Land Rover and Torrey!
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you very much for taking the time to write this review. We are pleased to hear that Torrey was very patient and a pleasure to work with. She is truly one of the best! Thank you very much for your business and we hope that you enjoy your new Range Rover for many years to come. Please do not hesitate to reach out if you need anything at all in the future! Respectfully, Jaguar Land Rover Naples
Google Review
- May 19, 2019
Left by chrisd
Had an issue with my key after it was reprogrammed. They had the car towed in and fixed right away
DealerRater Review
- May 16, 2019
Left by LBialy
From start to finish Jacob Agin made my experience at Naples Jaguar as easy as possible. Jacob has an overwhelming amount of patience and truly a pleasure to deal with. I have told my family and friends that this is the place to visit if they are in the market for a new vehicle.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this amazing review. We are pleased to hear that you had such a positive experience with Jacob, and we would like to agree with you that he is truly a great asset to the team! We would also like to thank you for referring us to friends and family, that means so much to us! We would like to welcome you back anytime, and please do not hesitate to reach out if you ever need anything in the future! Enjoy your Jaguar! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 14, 2019
Left by dedemf
After a cordial phone call with Michael Cabrera, our service Advisor, we took our F-pace back to the dealership for some repairs. One more time, it has been a joy to experience Michael's high class professionalism and customer care. We are truly happy and grateful for his service.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this pleasant review. We are pleased to hear that you had a great experience with Michael and that he is very professional and courteous. We would have to agree that he is great at what he does! Please enjoy your F-PACE and do not hesitate to reach out to us if you ever need anything in the future. We are here to help! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 12, 2019
Left by leon Gamza
Best dealership I ever felt with, and I've probably felt with 15 0r more. Jonathan Russo LynnHenkel and Sergio Teddeo are the very best at their jobs
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi Leon! Thank you so very much for this kind review. We would definitely agree that Jonathan, Lynn, and Sergio are all amazing. Please do not hesitate to reach out to us should you ever need anything in the future. We are here to help! Best Regards, Jaguar Land Rover Naples
DealerRater Review
- May 10, 2019
Left by CEDJr
The atmosphere and ambience of this dealership is exceptional. Very knowledgeable, friendly, and courteous personnel. My experience was very good. I will be back for some other service in the future.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you very much for this kind review. We are pleased to hear that your service went well! We always strive for 100% customer satisfaction and to provide the highest level off customer service. Please do not hesitate to reach out to us should you ever need anything in the future! Best Regards, Jaguar Land Rover Naples
DealerRater Review
- May 10, 2019
Left by Hangar
The service was performed on time and Dave was cordial and took care of transportation for me back to my home. My car was cleaned and serviced as expected.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Thank you for this kind review! We are pleased that you had a great experience with David. Please do not hesitate to contact us should you ever need anything in the future! Respectfully, Jaguar Land Rover Naples
Google Review
- May 09, 2019
Left by Marietta Garcia
DealerRater Review
- May 09, 2019
Left by hj22
Thought we were looking for one product but ended up with another because Jacob Agin is a great listener and a solid salesman. What a polite, professional young man who hustles every step of the way! We would definitely go to Jacob again for our luxury car needs. He gives the term car salesman a...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this review, this is exactly what we strive to do each and every day! Listening to your customer is key! We will have to agree that Jacob is one of the best and we are so glad you had such a great experience with him, and that he did not portray himself as the "typical" car salesman. Please enjoy your new vehicle for many years to come and do not hesitate to reach out to us should you ever need anything. We are here to help! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 06, 2019
Left by tsondrini
Michal was excellent and assisted me quickly and in a friendly manor. I needed a fast turn around time on the purchase of a new key and he delivered
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you for this kind review of Michael. He is a great advisor and we are pleased that you had a pleasant experience with him. Please do not hesitate to reach out should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- May 01, 2019
Left by Pucci-M
This will be our Fourth Range Rover that we have purchased from Austin . Austin is always happy to see us and always professional in all he does. He will always spend all the time you need going over all the details of the vehicle you are going to purchase from him, you never feel rushed or...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this excellent review of Austin. We agree that Austin is extremely knowledgeable and is always very professional. We would like to thank you very much for being such a loyal customer to us. Please enjoy your new Range Rover and reach out to us should you ever need anything at all in the future. We are here to help! Respectfully, Jaguar Land Rover Naples
Google Review
- April 27, 2019
Left by Corey K
Google Review
- April 25, 2019
Left by Spencer Heywood
DealerRater Review
- April 22, 2019
Left by Pstl
Great customer service by service manager Jennifer. Was kept up to date on a software update and provided with a loaner. Great service! Thank you.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this kind review. We are pleased to hear that you had a great experience with Jennifer, and we definitely agree that she is a great asset to the team! We welcome you back anytime you may need anything in the future! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- April 17, 2019
Left by Hroig
Mr. Perry mde my exprince at Naples Luxury Imports a very pleasureble one. He me my wife and I feel at ease through the entire process. His product knowledge is through the roof; he sold me just by beeing so excited about thefetures of the car as he walked us through them one by one in a very...
Google Review
- April 16, 2019
Left by Keith Seltzer
DealerRater Review
- April 12, 2019
Left by mary123
I was delighted with the service I received. David Ross was very knowledgeable and courteous! My XJ Jaguar was returned to me in a timely fashion and is driving beautifully. Thank you Service Department for outstanding work and kindness.
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi Mary, We are so glad to hear that you were delighted with your service! David truly is a great asset to the team, he brings a lot of knowledge! Enjoy your Jaguar XJ & please know that we welcome you back any time you may need anything at all in the future! Respectfully, Jaguar Land Rover Naples
DealerRater Review
- April 11, 2019
Left by Kim Frangos
Called for service on car air conditioner on Wednesday Brought car in that day Was given a beautiful Jaguar loaner Work was under warranty Car was ready Friday Complimentary refreshments Polite, friendly, respectful, and all around upbeat atmosphere
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi Kim, Thank you very much for this kind review. We are so glad you were able to get in and out and that you were provided with a nice loaner! We always strive to go above and beyond for our customers needs. Please stop back and see us should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- April 10, 2019
Left by Bill Millholland
The best car buying experience I have ever had in over 60 years of buying family, sports and classic cars! From the first telephone call with Frank Orsini to driving the car away, I was treated with respect and politeness by all employees of this dealership. Frank Orsini, my salesman, was very...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello Bill, Thank you for this tremendous review on Frank, Craig, and Matt! Hearing that this was your best experience in over 60 years of buying cars is amazing, that is the customer service that we strive to achieve. We also strive to not be the "typical" car buying experience, so we are so glad you did not feel like it was that with us! Please know that we welcome you back in should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- April 08, 2019
Left by JoAnn&Al
The purchase of our Jaguar F Type was a fantastic experience! Our sales reps Torrey Shoplack and Jacob Agin were dutifully professional and wonderfully attentive to all our concerns and needs. With my husband having 35 years of experience in the car business, our expectations were high. A shout out...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi JoAnn & Al, Thank you so much for this kind response. We agree that Torrey and Jacob are both two of the best salespeople that we have! I am so glad that they were able to meet your high expectations. Please feel free to reach out should you ever need anything in the future! We are always here to help. Respectfully, Jaguar Land Rover Naples
DealerRater Review
- April 07, 2019
Left by boaterherb
David Ross is outstanding.!!!! Very smart and service oriented. Listens and takes the appropriate action. No need to say anything else but you have a word minimum.
DealerRater Review
- April 01, 2019
Left by gdf&adw
Jacob Agin was our Sales Person. From start to finish Jacob made our purchase of a Jaguar F Type a pleasure. He was very knowledgeable (and we ask a lot of questions!), courteous to both my husband and me and brought back memories of when car buying was a pleasure. We have bought cars in...
DealerRater Review
- April 01, 2019
Left by GW44
It starts with my sales professional-Jacob Agin. He was honest, knowledgeable, and had outstanding followup skills. He was also extremely friendly. I would by another car from him again today.
Google Review
- April 01, 2019
Left by S S Naples
They do a great job for a car dealer.
Google Review
- April 01, 2019
Left by michael givens
DealerRater Review
- March 29, 2019
Left by ronjackt
Jacob our salesman was exceptional. If I could hire him to work for me I would do it. Knowledgeable, courteous, nice and smiley. I was negotiating with 4 dealerships, I chose Naples because of Jacob.
DealerRater Review
- March 26, 2019
Left by TianjaO
Austin Bending was our Sales Consultant and he exceeded our expectations in every way AGAIN! This is our second time working with Austin, but certainly wont be our last. We have purchased many vehicles in our lifetime, but never enjoyed the purchase experience like we have with Austin and the entire...
DealerRater Review
- March 21, 2019
Left by KWRRfans
I just purchased a Range Rover Velar at this dealership, Richard Perry made it so easy for us! He is very professional and willing to help, he made sure to make us feel like royalty. He was always on top of things, never hesitated to answer any questions I had. Thanks for making me feel special, I...
Google Review
- March 15, 2019
Left by Linda Perin
DealerRater Review
- March 14, 2019
Left by sproma
Jacob not only got me the best price, but in order to earn my business he drove the Range Rover to my home so my wife could see it and experience it right outside our front door. Then when it came time to take delivery, I could not make it to the dealership, so Jacob did the obvious (at least to...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for taking the time to write this wonderful review. We certainly agree that Jacob is an amazing employee, and we are so glad he was able to exemplify our goal of number one customer satisfaction! We want to make things as easy and convenient as possible for our customers! Please enjoy your new Range Rover and feel free to stop by and see us for any and all future needs or wants you may have! We look forward to seeing you again! Respectfully, Jaguar Land Rover Naples
Google Review
- March 14, 2019
Left by Jerry Sheppard
Edmunds.com - Sales Review
- March 14, 2019
Left by DSG
Very personable and patient staff.
DealerRater Review
- March 13, 2019
Left by Philn
Torrey connected with us immediately. It was apparent from the start that she was a knowledgeable professional, that she cared about helping us get exactly what we wanted and she did it in an efficient manner. She was well organized, and just a pleasure to work with. When our delivery was...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello Phil, Thank you so much for this kind review! We totally agree that Torrey is extremely knowledgeable and professional. She is a true example of great customer service! We are pleased that you were able to experience such great service with Torrey. We hope you enjoy your new car for many years to come. Please know that you are welcome back any time you may need anything at all! We look forward to seeing you again in the future! Respectfully, Jaguar Land Rover Naples
Google Review
- March 09, 2019
Left by Gene Yacobacci
The best service department around, Joel always accommodates my schedule and insures all work is 100% perfect every time. A++
Response from the owner Replied: Hi Gene,Thank you so much for this kind review! Joel is truly a great employee and exemplifies great customer service. I'm glad you had a wonderful experience with him! We hope you come back and see us again!Respectfully,Bentley Naples
DealerRater Review
- March 09, 2019
Left by Laurie D.
Richard Perry was very professional and helpful in my search for the Land Rover Range Rover Velar. He was very knowledgeable and went above and beyond to be sure my needs were met. No pressure or haggling. A really great salesperson. And what a pleasant surprise to receive flowers at my home from...
Google Review
- March 05, 2019
Left by Jordan Maxey
Highly recommend Spencer W. in sales, very friendly and helpful. Answered all questions I had in regards to a Bentley Bentayga.
DealerRater Review
- February 28, 2019
Left by Jdp99
Shopping for a car there was so easy. No pressure, no haggling, no annoying salesperson. Once I decided what I wanted, I told Jacob, my sales person, give me you best deal, no bantering back and forth. If I dont like it, I walk. Jacob went to bat for me and hit a home run. They have a great team...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hello! Thank you so much for this kind review. We would have to agree that Jacob is a true professional and goes to bat for his clients daily! We are pleased that you were able to experience this and that he exemplified our goal of 100% customer satisfaction! We also agree that the manager is great too and are pleased you had a good experience with him. Please enjoy your new Land Rover as it is truly a great car! If you ever have any questions or need anything in the future, we welcome you back any time! We look forward to seeing you again in the future. Respectfully, Jaguar Land Rover Naples
Google Review
- February 28, 2019
Left by Robert Wickerham
CarGurus Review
- February 28, 2019
Left by Joe
Very responsive. I ended up with another car but they were more than willing to work with me.
DealerRater Review
- February 27, 2019
Left by Jerry N.
Torrey Shoplack could not have been more helpful and professional. She went out of her way to get us exactly the Land Rover we wanted. She made the process easy- from demonstration drives to follow up after delivery to amswer all our questions. One of the best sales experiences weve ever had. Thank...
Jaguar - Land Rover Naples - Naples Luxury Imports Replied: Hi Jerry! Thank you so much for taking the time to write this kind review. We totally agree that Torrey is a true professional and a great asset to the team. We are pleased you had such a great experience with her and that she was able to meet all your needs. We truly hope you enjoy your new car and welcome you back anytime you may need anything at all in the future! Respectfully, Jaguar Land Rover Naples
Google Review
- February 22, 2019
Left by Andrew Catapano