Cars.com Review
- June 19, 2019
Worst service team- the only good thing about them is that I can valet my car there. Took my car for service and after the service they forgot to reset my car and I called them to let them know , was told they will send a driver or a service crew member to come reset my car and it took almost a...
Google Review
- June 18, 2019
I purchased several vehicles from this dealership throughout the years and I'm always satisfied with the outcome. I'm a lifetime customer. The last sales person I worked with was Luis. He is very courteous and knowledgeable about the brand.
Response from the owner Replied: Thank you so much for sharing your buying experience! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- June 16, 2019
I purchased several vehicles from this dealership throughout the years and I'm always satisfied with the outcome. I'm a lifetime customer. The last sales person I worked with was Luis. He is very courteous and knowledgeable about the brand.
Response from the owner Replied: Thank you so much for sharing your buying experience! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- June 15, 2019
Response from the owner Replied: Hi Connie, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- June 13, 2019
I purchased sever vehicles from this dealership throughout the years and I'm always satisfied with the outcome. I'm a lifetime customer. The last sales person I worked with was Louis. He is very courteous and knowledgeable about the brand.
Response from the owner Replied: Thank you so much for sharing your buying experience! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Cars.com Review
- May 31, 2019
This my second vehicle that I have purchase from Tom Massano . Pandora is the best I appreciated her candid no pressure style. I received a great car at a great price. My daughter recently purchased her first vehicle with Pandora as well. Very happy satisfied customers
Google Review
- May 25, 2019
Best car buying experience I have ever had. From start to finish the atmosphere and customer service was the best. The process was smooth, and Michael M. was especially, a delight. He eased all my concerns, talked to me about the car I was interested in, and I didnt feel pressured like most do when...
Response from the owner Replied: Thank you so much for sharing your buying experience, Samirah! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- May 25, 2019
Let me begin by saying I NEVER write reviews, but finding things that this dealership has done to my car just disgusts me. I'm just going to list the issues that I've had. No need to write a book about it. Their body shop supposedly refinished my front bumper (twice) from peeling paint and decided...
Response from the owner Replied: Thank you, Joseph, for sharing your feedback with us. We are very sorry for any and all inconveniences these experiences have caused you. This is definitely not the impression we would want for any of our customers. If you would be willing to reach out to Brian Williams at 610-777-6300 ext 1140 we would like the opportunity to personally apologize and work on making things right with you. We hope to speak with you soon.
Google Review
- May 25, 2019
I purchased a 2020 Mercedes from Darlene she is just the sweetest.Very knowledgeable And helpful Will definitely be coming back To see Darlene and the Staff. Very professional from start to finish. Highly recommend. If you need a new or used, go to Masanos. You wont be sorry.
Response from the owner Replied: Hi Jeaneth, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
Google Review
- May 25, 2019
Everything was done in a professional and honest manner! We had a wonderful experience and I absolutely love my Mercedes!! If you need a new or used car go to Tom Masano Mercedes Dealership and ask for Phill Franco hes a great sales guy!
Response from the owner Replied: Thank you, Nadia, for sharing this wonderful feedback! We are so happy to hear that you love your new Mercedes! We greatly appreciate your business and look forward to continuing to support you in the future!
Google Review
- May 22, 2019
I purchased a 2020 Mercedes from Darlene she is just the sweetest.Very knowledgeable And helpful Will definitely be coming back To see Darlene and the Staff. Very professional from start to finish. Highly recommend. If you need a new or used, go to Masanos. You wont be sorry.
Response from the owner Replied: Hi Jeaneth, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
Google Review
- May 22, 2019
Let me begin by saying I NEVER write reviews, but finding things that this dealership has done to my car just disgusts me. I'm just going to list the issues that I've had. No need to write a book about it. Their body shop supposedly refinished my front bumper (twice) from peeling paint and decided...
Response from the owner Replied: Thank you, Joseph, for sharing your feedback with us. We are very sorry for any and all inconveniences these experiences have caused you. This is definitely not the impression we would want for any of our customers. If you would be willing to reach out to Brian Williams at 610-777-6300 ext 1140 we would like the opportunity to personally apologize and work on making things right with you. We hope to speak with you soon.
Yelp Review
- May 21, 2019
For now am a victim of THEFT BY DECEPTION Tom Massano-Mercedes Benz of Reading has by lying has sold me an extended policy then as soon as I found out I was lied to o er the phone AGAIN we can cancel it no problem. And to make atter worse the former Neo-Nazy company " Mercedes-Benz" is...
Google Review
- May 18, 2019
Great service! I just purchased a car from michael mcCormac he made the process so easy for me i really recommend it !
Response from the owner Replied: It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- May 17, 2019
Best car buying experience I have ever had. From start to finish the atmosphere and customer service was the best. The process was smooth, and Michael M. was especially, a delight. He eased all my concerns, talked to me about the car I was interested in, and I didnt feel pressured like most do when...
Response from the owner Replied: Thank you so much for sharing your buying experience, Samirah! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- May 09, 2019
Everything was done in a professional and honest manner! We had a wonderful experience and I absolutely love my Mercedes!! If you need a new or used car go to Tom Masano Mercedes Dealership and ask for Phill Franco hes a great sales guy!
Response from the owner Replied: Thank you, Nadia, for sharing this wonderful feedback! We are so happy to hear that you love your new Mercedes! We greatly appreciate your business and look forward to continuing to support you in the future!
Google Review
- May 06, 2019
Always the best service and people
Response from the owner Replied: We are so happy to hear about your 5-star experience, Vicki! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- May 04, 2019
Response from the owner Replied: Thank you for such a great review! We truly appreciate your business and look forward to seeing you again!
Google Review
- April 25, 2019
Thank you so much, Darlene! You made our car purchasing a fun journey. With all your professional knowledgeable help, we found our dream cars. All the people (Phil/Todd/Brian/Chris etc) in Tom Masano we met are so friendly and helpful. We love you guys! I strongly recommend Tom Masano to everyone if...
Response from the owner Replied: Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 25, 2019
Just purchased my dream vehicle from Phil Franco at Tom Masano Mercedes-Benz. 2015 Yukon Denali. I am so blessed to have such good people in my life. Very professional from start to finish. Highly recommend. If you need a new or used, go to Masanos. You wont be sorry.
Response from the owner Replied: Hi Joleen, congratulations on your 2015 Yukon Denali! It was such a pleasure helping you find your dream car! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 25, 2019
I recently purchased a GLC300 from Tom Masano Mercedes. From when I first arrived at the dealership, I felt welcomed and there were no underhanded or pressure sales tactics. Phil F. and team were professional and courteous and extremely helpful and patient as I waived on whether to purchase or not...
Response from the owner Replied: Hi George, congratulations on your new purchase! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 24, 2019
Excellent customer service!
Response from the owner Replied: Thank you for such an awesome review, Sonya! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 24, 2019
I recently purchased a GLC300 from Tom Masano Mercedes. From when I first arrived at the dealership, I felt welcomed and there were no underhanded or pressure sales tactics. Phil F. and team were professional and courteous and extremely helpful and patient as I waived on whether to purchase or not...
Response from the owner Replied: Hi George, congratulations on your new purchase! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 23, 2019
Excellent sales staff Phil Franco made all the difference
Response from the owner Replied: It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 16, 2019
I purchased a 2016 C Class from this dealership and the entire team made the experience a pleasurable one. Special thanks to Phil Franco for his friendly service.
Response from the owner Replied: Hi Rebecca, congratulations on your 2016 Mercedes-Benz C-Class! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 16, 2019
Helpful and friendly staff, always great service. Thanks Chris and team!
Response from the owner Replied: Hi Eva, thank you for sharing your experience with us! We value your time and business and appreciate this feedback! We look forward to seeing you again.
Google Review
- April 16, 2019
Helpful and friendly staff, always great service. Thanks Chris and team!
Response from the owner Replied: Hi Eva, thank you for sharing your experience with us! We value your time and business and appreciate this feedback! We look forward to seeing you again.
Google Review
- April 16, 2019
I purchased a 2016 C Class from this dealership and the entire team made the experience a pleasurable one. Special thanks to Phil Franco for his friendly service.
Response from the owner Replied: Hi Rebecca, congratulations on your 2016 Mercedes-Benz C-Class! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 14, 2019
Response from the owner Replied: Thank you for such a great review, Madelyn. It was such a pleasure serving you! See you next time!
Google Review
- April 14, 2019
Great place to buy or service your car
Response from the owner Replied: Hi John, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 14, 2019
Just purchased my dream vehicle from Phil Franco at Tom Masano Mercedes-Benz. 2015 Yukon Denali. I am so blessed to have such good people in my life. Very professional from start to finish. Highly recommend. If you need a new or used, go to Masanos. You wont be sorry.
Response from the owner Replied: Hi Joleen, congratulations on your 2015 Yukon Denali! It was such a pleasure helping you find your dream car! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 13, 2019
Response from the owner Replied: Hi Miguel, thank you for sharing your experience with us! We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.
Google Review
- April 11, 2019
Bought a 2014 Ford F-150 about a year ago. When I bought the truck the windshield was cracked. They agreed to replace it. I was driving down the highway and a stone cracked the replacement windshield. Went through my insurance for another replacement windshield to find out, they broke all the clips...
Google Review
- April 09, 2019
I went in before closing time and Zach was great ! He was patient and had great customer service skills.
Response from the owner Replied: We are so happy to hear about your 5-star experience, Alicia! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- April 09, 2019
I went in before closing time and Zach was great ! He was patient and had great customer service skills.
Response from the owner Replied: We are so happy to hear about your 5-star experience, Alicia! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 30, 2019
I wanted a good car, but wasnt sure what I wanted. And I dont trust car sales people. Ive learned that I can trust! I bought a certified pre-own from Darlene at Tom Masano Mercedes! I didnt even know the importance of certification. She explained it in ways that I understood and made the whole...
Response from the owner Replied: Thank you so much for sharing your buying experience! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- March 30, 2019
Darlene is one of best, Shes going out of her way to get a car I wanted for me outside the state CA, when the CA dealer didnt want to sell the car to PA. She work her magic and got me the car.
Response from the owner Replied: It was such a pleasure serving you, Marco! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 30, 2019
Showing up with not so good credit and no hope pandora helped me out ! She was great ! This is my first car and Im super excited!
Response from the owner Replied: Thank you so much, Jada, for sharing your buying experience! Congratulations on purchasing your first car! It was such a pleasure serving you! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 30, 2019
Excellent sales staff Phil Franco made all the difference
Response from the owner Replied: It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 30, 2019
Wonderful buying experience with Michael McCormac at Tom Masano Inc Mercedes. It was definitely worth our 4 hour drive to Reading to do business with Michael. We drove away with our stunning Mercedes-AMG GLA 45 Yellow Night Edition! Thank you Michael!
Response from the owner Replied: Congrats on your Mercedes-AMG GLA 45 Yellow Night Edition, Maxwell! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 30, 2019
Thank you so much Darlene youre such a wonderful person to work with!!
Response from the owner Replied: Thank you for such a great review, Richard! It was such a pleasure serving you! See you next time!
Google Review
- March 29, 2019
Excellent sales staff Phil Franco made all the difference
Response from the owner Replied: It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 28, 2019
Thank you Michael McCormac love my new 2019 Mercedes A220. Michael McCormac is above and beyond the best Sales Associate I have ever worked with. This is my 3rd lease and I couldnt be happier with the car and how quickly the process was. Michael is attentive, knowledgeable, and completely all about...
Response from the owner Replied: Hi Brenda, congratulations on your new 2019 Mercedes A220! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 28, 2019
I met with an unbelieveable salesperson. Nick Morrow is a true professional from start to finish, he helped through the entire process. This is my first Mercedes and first lease. Nick is so knowledgeable. He made the process easy. Ill be back!
Response from the owner Replied: Thank you so much for sharing your buying experience! Congratulations on your new Mercedes! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- March 28, 2019
Thank you so much, Darlene! You made our car purchasing a fun journey. With all your professional knowledgeable help, we found our dream cars. All the people (Phil/Todd/Brian/Chris etc) in Tom Masano we met are so friendly and helpful. We love you guys! I strongly recommend Tom Masano to everyone if...
Response from the owner Replied: Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 28, 2019
Darlene is one of best, Shes going out of her way to get a car I wanted for me outside the state CA, when the CA dealer didnt want to sell the car to PA. She work her magic and got me the car.
Response from the owner Replied: It was such a pleasure serving you, Marco! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 27, 2019
It was great they took car of me and my car
Response from the owner Replied: Hi Gary, thank you for sharing your 5-star experience! We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future!
Google Review
- March 25, 2019
It was so easy! just financed my first car there Darlene was so helpful! She made me feel comfortable and made the process easy! I was afraid I'd be intimidated but I couldn't have been more wrong! No matter what car you're looking for, go and see Darlene! She's the best!
Response from the owner Replied: Congratulations on your new purchase, Cody! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Yelp Review
- March 24, 2019
Pandora was wonderful! She helped me purchase the car I have always wanted! Pandora and all the staff were very knowledgeable and professional.
Google Review
- March 11, 2019
Thank you so much Jim Appolloni for great service!
Response from the owner Replied: Thank you for such a great review, Kelsey. It was such a pleasure serving you! See you next time!
Google Review
- March 11, 2019
Showing up with not so good credit and no hope pandora helped me out ! She was great ! This is my first car and Im super excited!
Response from the owner Replied: Thank you so much, Jada, for sharing your buying experience! Congratulations on purchasing your first car! It was such a pleasure serving you! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 09, 2019
I wanted a good car, but wasnt sure what I wanted. And I dont trust car sales people. Ive learned that I can trust! I bought a certified pre-own from Darlene at Tom Masano Mercedes! I didnt even know the importance of certification. She explained it in ways that I understood and made the whole...
Response from the owner Replied: Thank you so much for sharing your buying experience! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- March 09, 2019
It was so easy! just financed my first car there Darlene was so helpful! She made me feel comfortable and made the process easy! I was afraid I'd be intimidated but I couldn't have been more wrong! No matter what car you're looking for, go and see Darlene! She's the best!
Response from the owner Replied: Congratulations on your new purchase, Cody! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 09, 2019
Thank you so much Darlene youre such a wonderful person to work with!!
Response from the owner Replied: Thank you for such a great review, Richard! It was such a pleasure serving you! See you next time!
Google Review
- March 07, 2019
As a fan of the earlier versions of the MB 550 vehicle I happened upon one located in Lancaster PA., at Tom Masano Mercedes. It has officially been one week from the time that my wife and purchased our 2012 550 4 matic. If 5 were the standard for an excellent experience, Id have to give . From...
Response from the owner Replied: Curtis, thank you so much for sharing your buying experience! Congratulations on your new purchase! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- March 06, 2019
Luv the place,,, The staff at Tom Masano Mercedes-Benz are 1st Class.....
Response from the owner Replied: Thank you for such a great review! It was such a pleasure serving you! See you next time!
Google Review
- March 05, 2019
Wonderful buying experience with Michael McCormac at Tom Masano Inc Mercedes. It was definitely worth our 4 hour drive to Reading to do business with Michael. We drove away with our stunning Mercedes-AMG GLA 45 Yellow Night Edition! Thank you Michael!
Response from the owner Replied: Congrats on your Mercedes-AMG GLA 45 Yellow Night Edition, Maxwell! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- March 02, 2019
Response from the owner Replied: Hi, Bob. Thank you for taking the time to share your feedback. We are so sorry to hear you did not have a 5-star experience during your recent visit with Tom Masano, Inc. The appropriate associate will be reaching out to you shortly, if not already, to address your concerns. We look forward to providing you with the top-notch service you deserve in the future.
Google Review
- March 01, 2019
Response from the owner Replied: Hi Henry, thank you for sharing your feedback. We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.
Google Review
- February 28, 2019
Briana M is one of the best sales Reps I've ever had the opportunity to work with. My mother bought a vehicle from her and had an amazing experience. Our whole family loves their level of customer satisfaction!
Response from the owner Replied: Thank you for such a great review, Demetrius. It was such a pleasure serving your family! See you next time!
Google Review
- February 28, 2019
I came from south jersey to buy all my Mercedes Benz from Tom Masano Mercedes Benz because they are simply the best at sales and service... Phil and Neal do a great job of making you have a great experience with your purchase... there is no other place to go....Tom Masano Mercedes Benz is like...
Response from the owner Replied: Thank you so much for sharing your buying experience, Anthony!We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- February 28, 2019
Briana M was very professional and helpful when helping me find options for a new car. As an undergrad student, I am shopping for a new car as a graduation present and she was able to point me in the right direction, and find the perfect car for me. You are the best!
Response from the owner Replied: Hi Nia, congrats on your new car and on graduating! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 28, 2019
My experience at Tom Masano was excellent, The sales Rep Briana McRae went above and beyond for my wife and I. Her transparency and people skills were second to none, as she was to able to listen ,understand , and accommodate all of our needs for our specific situation. I recommend anyone looking...
Response from the owner Replied: Hi, congrats on your purchase! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 28, 2019
Service is excellent and Neal is the best!! He went out of his way to get me exactly what I wanted. Thanks!
Response from the owner Replied: Thank you for such a great review, Andrea. It was such a pleasure serving you! See you next time!
Google Review
- February 28, 2019
I recently bought a brand new 2018 Ford Explorer the sales woman was FANTASTIC Briana Mcrae made sure that all my needs were met and i was satisfied with what i was getting she was very knowledge in answering all my questions and concerns i dealt witg previous car sales persons and they were more...
Response from the owner Replied: Thank you so much for sharing your buying experience, Devonne!Congrats on your 2018 Ford Explorer! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- February 28, 2019
I had the privilege of working with Briana McRae. I must say it is rare to come across a great individual like Briana. She is very Knowledgeable with lots of leadership and sales qualities. She makes her custermers a priority to make sure they have the best experience. I highly recommend Briana McRae !
Response from the owner Replied: Thank you for such a great review, Dionne. It was such a pleasure serving you! See you next time!
Google Review
- February 28, 2019
Briana was super helpful answering all my questions and helping me decide what was best for me.
Response from the owner Replied: Hi Erica, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 27, 2019
I came from south jersey to buy all my Mercedes Benz from Tom Masano Mercedes Benz because they are simply the best at sales and service... Phil and Neal do a great job of making you have a great experience with your purchase... there is no other place to go....Tom Masano Mercedes Benz is like...
Response from the owner Replied: Thank you so much for sharing your buying experience, Anthony!We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- February 25, 2019
Thank you so much for the great costumer service! We went searching for a car. We called Maura, she had the car ready for us to drive. Came back couple day later. Purchased the car in 15min! Quickest easiest car purchase ever! No hassle no unnecessary time spent there. No pressure. Thanks again...
Response from the owner Replied: Hi Michelle, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 24, 2019
..this was my 1st visit here, took car there for a recall & turns out parts were wrong but Chris, the service manager, was very professional throughout and turned what could have been a negative into a positive, we'll see how it turns out on my return visit.
Response from the owner Replied: Hi Ken, thank you for sharing your experience. We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.
Google Review
- February 24, 2019
I go to Tom Masano to trade in my jeep that i buy there a year ago, the salesman just told me NO for now i asked him why and he just said that he cant, so i go to SAVAGE 61 and i got a dodge durango 2019 ... thank you Tom Masano
Google Review
- February 20, 2019
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us! It is greatly appreciated.
Google Review
- February 19, 2019
Service is excellent and Neal is the best!! He went out of his way to get me exactly what I wanted. Thanks!
Response from the owner Replied: Thank you for such a great review, Andrea. It was such a pleasure serving you! See you next time!
Google Review
- February 17, 2019
Front to back, a great expierence.Neal Fleischood is the best!
Response from the owner Replied: Thank you for such a great review, Brian. It was such a pleasure serving you! See you next time!
Google Review
- February 16, 2019
I've bought many cars over the years. And buying a car from Phil Francabandera was not only the best experience ever, but such an unexpected surprise and a true joy. His approach is so stress free and seamless it makes owning the car a joy. Best salesman I've ever dealt with BY FAR. I wasn't...
Response from the owner Replied: Hi Nadia, congrats on your new ride! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 16, 2019
Response from the owner Replied: Luciana, thank you so much for taking the time to share your feedback with us!
Yelp Review
- February 15, 2019
I'm not very trusting of car salespeople or dealerships in general. But this one is so different! Darlene put me at ease and helped me through the process smoothly and professionally. She truly cares about what is important to me! I bought a certified pre-owned when I didn't even know what that...
Google Review
- February 14, 2019
Thank you so much for the great costumer service! We went searching for a car. We called Maura, she had the car ready for us to drive. Came back couple day later. Purchased the car in 15min! Quickest easiest car purchase ever! No hassle no unnecessary time spent there. No pressure. Thanks again...
Response from the owner Replied: Hi Michelle, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 14, 2019
This dealership was top notch! Michael went above and beyond to make sure we purchased the right vehicle that we could handle. Michael gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on the vehicle we wanted the process was absolutely painless. So quick and...
Response from the owner Replied: Thank you so much for sharing your buying experience, Sammy!We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- February 13, 2019
Briana was super helpful answering all my questions and helping me decide what was best for me.
Response from the owner Replied: Hi Erica, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 13, 2019
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us!
Google Review
- February 13, 2019
I had the privilege of working with Briana McRae. I must say it is rare to come across a great individual like Briana. She is very Knowledgeable with lots of leadership and sales qualities. She makes her custermers a priority to make sure they have the best experience. I highly recommend Briana McRae !
Response from the owner Replied: Thank you for such a great review, Dionne. It was such a pleasure serving you! See you next time!
Google Review
- February 10, 2019
Briana M was very professional and helpful when helping me find options for a new car. As an undergrad student, I am shopping for a new car as a graduation present and she was able to point me in the right direction, and find the perfect car for me. You are the best!
Response from the owner Replied: Hi Nia, congrats on your new car and on graduating! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 09, 2019
When searching for a vehicle for my son became very exhausting for me. Briana M stepped in and provided excellent customer service and her valued time. Her level of professionalism and assistance was phenomenal. What better experience can there be then to have your daughter sell a car to her own...
Response from the owner Replied: Hi Dionne, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 09, 2019
My experience at Tom Masano was excellent, The sales Rep Briana McRae went above and beyond for my wife and I. Her transparency and people skills were second to none, as she was to able to listen ,understand , and accommodate all of our needs for our specific situation. I recommend anyone looking...
Response from the owner Replied: Hi, congrats on your purchase! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- February 09, 2019
Briana M is one of the best sales Reps I've ever had the opportunity to work with. My mother bought a vehicle from her and had an amazing experience. Our whole family loves their level of customer satisfaction!
Response from the owner Replied: Thank you for such a great review, Demetrius. It was such a pleasure serving your family! See you next time!
Google Review
- February 09, 2019
I recently bought a brand new 2018 Ford Explorer the sales woman was FANTASTIC Briana Mcrae made sure that all my needs were met and i was satisfied with what i was getting she was very knowledge in answering all my questions and concerns i dealt witg previous car sales persons and they were more...
Response from the owner Replied: Thank you so much for sharing your buying experience, Devonne!Congrats on your 2018 Ford Explorer! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Google Review
- February 05, 2019
Response from the owner Replied: Jordan, thank you for taking the time to share your feedback with us!
Google Review
- February 02, 2019
Purchased a used Toyota Rav4 with 130,000, in excellent condition. 14 days later the entire transmission failed despite Toyotas great reputation for longevity. Masano told us that there is nothing they can do. Extremely disappointed that they would make no effort to satisfy one of their customers.
Cars.com Review
- February 02, 2019
Purchased a used Toyota Rav4 with 130,000, in excellent condition. 14 days later the entire transmission failed despite Toyotas great reputation for longevity. Masano told us that there is nothing they can do. Extremely disappointed that they would make no effort to satisfy one of their customers.
Google Review
- February 02, 2019
Best customer service...
Response from the owner Replied: Elizabeth, thank you so much for the great review! It was such a pleasure serving you! See you next time!
Google Review
- January 30, 2019
Google Review
- January 30, 2019
I bought a used Ram 1500 in October of 2018. I was told they put new tires, brakes, and rotors on it. Within a day or 2 I heard squeaking and let Curt Brown (who I bought it from) and he stated it was because they were new. not too long after I took a an hour trip. Once i got to 55-65 MPH, there was...
Google Review
- January 28, 2019
Worst place ever wish I wouldve never bought my car there! Everyone who works in service is horrible!!
Response from the owner Replied: On behalf of our dealership, we sincerely thank you for taking the time to write about your experience, Christina. We are so sorry to hear about your concerns. Please know that your business is not taken for granted. We greatly appreciate your business and the opportunity to serve you. We look forward to gaining your support in the future.
Google Review
- January 25, 2019
Google Review
- January 24, 2019
I bought a used Ram 1500 in October of 2018. I was told they put new tires, brakes, and rotors on it. Within a day or 2 I heard squeaking and let Curt Brown (who I bought it from) and he stated it was because they were new. not too long after I took a an hour trip. Once i got to 55-65 MPH, there was...
Yelp Review
- January 24, 2019
I bought a used Ram 1500 in October of 2018. I was told they put new tires, brakes, and rotors on it. Within a day or 2 I heard squeaking and let Curt Brown (who I bought it from) and he stated it was because they were new. not too long after I took a an hour trip. Once i got to 55-65 MPH, there was...
Cars.com Review
- January 24, 2019
I bought a used Ram 1500 in October of 2018. I was told they put new tires, brakes, and rotors on it. Within a day or 2 I heard squeaking and let Curt Brown (who I bought it from) and he stated it was because they were new. not too long after I took a an hour trip. Once i got to 55-65 MPH, there was...
Google Review
- January 18, 2019
Response from the owner Replied: Hi, Jason! Thank you so much for providing us with your feedback.
Google Review
- December 30, 2018
Took our car their and they could not fix it
Response from the owner Replied: Thank you so much for sharing your concerns! Your time and business is our top priority! Thank you for giving us the opportunity to service your vehicle and we greatly appreciate this feedback! Please know your business is not taken for granted! Looking forward to best serving you in the future.
Google Review
- December 21, 2018
Tom Masano Mercedes does not stand behind their pre-owned cars even when they inspected the car illegally. Bought a used mustang from here and they passed inspection and emissions on it before I bought it but now one year later they failed the emissions. Last year they passed the car with illegal...
Google Review
- December 21, 2018
Response from the owner Replied: Bendu, thank you for providing us with your feedback!
Google Review
- December 16, 2018
Took our car their and they could not fix it
Response from the owner Replied: Thank you so much for sharing your concerns! Your time and business is our top priority! Thank you for giving us the opportunity to service your vehicle and we greatly appreciate this feedback! Please know your business is not taken for granted! Looking forward to best serving you in the future.
Google Review
- December 16, 2018
Response from the owner Replied: Thank you for sharing a great review! See you next time!
Google Review
- December 13, 2018
Response from the owner Replied: Hi Juan, thank you for sharing your experience. We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.
Cars.com Review
- December 09, 2018
They fixed a car I bought from them or offered to purchase the car back. Very cooperative
Google Review
- December 08, 2018
Took our car their and they could not fix it
Response from the owner Replied: Thank you so much for sharing your concerns! Your time and business is our top priority! Thank you for giving us the opportunity to service your vehicle and we greatly appreciate this feedback! Please know your business is not taken for granted! Looking forward to best serving you in the future.
Google Review
- December 05, 2018
I had the plight of my Mercedes-Benz being totaled, so in order for gap insurance to pay the remaining balance I need to have several Warranties canceled by the dealership. The dealership has not been Cooperative during this whole process.The dealership has lied to me stating that I dont need to...
Response from the owner Replied: Thank you for sharing your concerns, Tyreese. We are so sorry to hear of your experience. This is definitely not the impression we'd want for any of our customers. We hope to help and gain your support in the near future!
Google Review
- November 30, 2018
Response from the owner Replied: Hi John, thank you for sharing this review. We are so sorry to hear about your experience. We truly appreciate your business and the opportunity to serve you! We look forward to providing you the top-notch service you deserve in the future!
Google Review
- November 30, 2018
I went car shopping today on a whim and stopped at this location on my way back to the Philly area. Pascal Hector was my Sales Consultant. He listened to my needs, wants, and we had fun car hunting. He was very knowledgeable about the cars I looked at and trust me Im the kind that does my research....
Response from the owner Replied: Thank you for such an awesome review, Ashley! We are so happy to hear about your great experience here at Tom Masano Inc. We greatly appreciate your business and look forward to continuing to support you in the future.
Google Review
- November 30, 2018
Great People & Service. The best !!!!!
Response from the owner Replied: Thank you for such a great review, James. It was such a pleasure serving you! See you next time!
Google Review
- November 27, 2018
Response from the owner Replied: Hi John, thank you for sharing this review. We are so sorry to hear about your experience. We truly appreciate your business and the opportunity to serve you! We look forward to providing you the top-notch service you deserve in the future!
Google Review
- November 27, 2018
I've been dealing with Masano's for years. I had dealt with a few other Mercedes dealerships in the past, but Masano's is the best by far. They have an excellent service center and their Manager Chris will bend over backwards to accommodate. In my 12 years doing business with them, I've never had a...
Response from the owner Replied: Thank you so much for sharing your great experience! We greatly appreciate your business and loyalty! We strive to meet and exceed the expectations of all our customers! Looking forward to continuing to support you in the future.
Google Review
- November 26, 2018
Response from the owner Replied: Hi Andrew, thank you for sharing a great review! See you next time!
Yelp Review
- November 23, 2018
I bought a used E430 through the dealership. It was a car delivered through the dealership initially. Nick Morrow was the salesperson and he cooperated with my idiosyncrasies during the purchase process. Marc Beutler is the delivery person for the dealership. He is so nice. The redone showroom is...
Google Review
- November 19, 2018
I went car shopping today on a whim and stopped at this location on my way back to the Philly area. Pascal Hector was my Sales Consultant. He listened to my needs, wants, and we had fun car hunting. He was very knowledgeable about the cars I looked at and trust me Im the kind that does my research....
Response from the owner Replied: Thank you for such an awesome review, Ashley! We are so happy to hear about your great experience here at Tom Masano Inc. We greatly appreciate your business and look forward to continuing to support you in the future.
Google Review
- November 16, 2018
Chris, my service advisor, was very professional and polite. Thank you Chris.
Response from the owner Replied: Thank you for a great review, Sharon! We greatly appreciate your business and look forward to your next visit!
Google Review
- November 16, 2018
Great People & Service. The best !!!!!
Response from the owner Replied: Thank you for such a great review, James. It was such a pleasure serving you! See you next time!
Google Review
- November 04, 2018
Great People & Service. The best !!!!!
Response from the owner Replied: Thank you for such a great review, James. It was such a pleasure serving you! See you next time!
Google Review
- October 30, 2018
I spent about 2 months car shopping and visited all the lots a few times before finally finding the perfect car. I worked with Pascal the entire time and he was great throughout the entire process. Always following up and being very diligent. The day I bought my Mercedes he came from another...
Response from the owner Replied: Hi Tyler, thank you for taking the time to share your experience. Congrats on your new Mercedes-Benz! We greatly appreciate your business and look forward to your next visit!
Google Review
- October 25, 2018
Response from the owner Replied: Thank you for sharing your great experience! Looking forward to serving you again!
Google Review
- October 23, 2018
I spent about 2 months car shopping and visited all the lots a few times before finally finding the perfect car. I worked with Pascal the entire time and he was great throughout the entire process. Always following up and being very diligent. The day I bought my Mercedes he came from another...
Response from the owner Replied: Hi Tyler, thank you for taking the time to share your experience. Congrats on your new Mercedes-Benz! We greatly appreciate your business and look forward to your next visit!
Google Review
- October 22, 2018
Response from the owner Replied: Thank you for sharing your great experience, Jeffrey! Looking forward to serving you again!
Google Review
- October 19, 2018
I have purchased my 1st truly AMG at Tom Masano's dealership this morning. A 2014 GL63. I drove the car back to NYC right after the purchase with out any problems. Meet briefly with Mr. Tom the owner and he was truely a professional businessman. A sales person by the name of German was assisting me...
Response from the owner Replied: Hi, it's such a delight to hear about your AWESOME buying experience. Congrats on your 2014 GL63! We try to meet and exceed the expectations of all our customers! Your kind words and support are much appreciated. Cant wait to serve you again in the future!
Google Review
- October 19, 2018
Chris, my service advisor, was very professional and polite. Thank you Chris.
Response from the owner Replied: Thank you for a great review, Sharon! We greatly appreciate your business and look forward to your next visit!
Google Review
- October 19, 2018
I bought the least expensive car there... A nice 20 year old SLK230 for $4000, but they treated me the same as the guys buying the $120,000 new ones. Can't recommend enough... Ask for Phil.
Response from the owner Replied: Hi Jeff, we are so happy to hear about your 5-star experience! Congrats on your new wheels! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- October 17, 2018
I have purchased my 1st truly AMG at Tom Masano's dealership this morning. A 2014 GL63. I drove the car back to NYC right after the purchase with out any problems. Meet briefly with Mr. Tom the owner and he was truely a professional businessman. A sales person by the name of German was assisting me...
Response from the owner Replied: Hi, it's such a delight to hear about your AWESOME buying experience. Congrats on your 2014 GL63! We try to meet and exceed the expectations of all our customers! Your kind words and support are much appreciated. Cant wait to serve you again in the future!
Google Review
- October 17, 2018
Response from the owner Replied: Thank you for sharing a review, Briana! It was such a pleasure serving you! See you next time!
Google Review
- October 16, 2018
The service was excellent extremely friendly people great prices
Response from the owner Replied: Thank you for sharing your excellent service experience, Charlie! It was such a pleasure serving you! See you next time!
Google Review
- October 13, 2018
I have purchased my 1st truly AMG at Tom Masano's dealership this morning. A 2014 GL63. I drove the car back to NYC right after the purchase with out any problems. Meet briefly with Mr. Tom the owner and he was truely a professional businessman. A sales person by the name of German was assisting me...
Response from the owner Replied: Hi, it's such a delight to hear about your AWESOME buying experience. Congrats on your 2014 GL63! We try to meet and exceed the expectations of all our customers! Your kind words and support are much appreciated. Cant wait to serve you again in the future!
Google Review
- October 10, 2018
Response from the owner Replied: Thank you for sharing your great experience, Adam! Looking forward to serving you again!
Google Review
- October 08, 2018
Response from the owner Replied: Thank you for sharing your great experience, Pati! Looking forward to serving you again!
Google Review
- October 01, 2018
Phil Franco offered great assistance to me when checking out a used Mercedes. I had a 5 hour drive to see the car in person, so I needed many very specific photos before driving down. He provided everything I needed including putting the car up on a lift to get photos. I couldn't ask for any better...
Response from the owner Replied: Thank you for such a great review, Jason! Congrats on becoming a proud Mercedes-Benz owner! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 30, 2018
Response from the owner Replied: Hi Amory, thank you for sharing a review. It was such a pleasure to serve you! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 30, 2018
Great servive department!
Response from the owner Replied: Hi Jill, we are so happy to hear about your 5-star service experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 25, 2018
Response from the owner Replied: Hi Amory, thank you for sharing a review. It was such a pleasure to serve you! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 24, 2018
This was the worst dealership I have every purchased a car from. I purchased a "certified preowned" car from them at the end of June before my 30 day warranty was up the car started smoking ... check engine light came on plus the oil light. I was told to take it to any dealership to get it looked...
Response from the owner Replied: Hi Spencer, thank you for sharing this review. Certainly, this is not the lasting impression we'd want for any of our customers. We had offered you an extended warranty at the time of purchase on a 100k mile Mini Cooper and we also offered to chip in $2,000 on the latest bill and negotiate with the Mini dealer to minimize your out of pocket cost. Unfortunately, you declined all assistance. Please know that your business is not taken for granted. We look forward to gaining your trust back in the future!
Google Review
- September 22, 2018
The service was excellent extremely friendly people great prices
Response from the owner Replied: Thank you for sharing your excellent service experience, Charlie! It was such a pleasure serving you! See you next time!
Google Review
- September 21, 2018
Response from the owner Replied: Thank you for such an awesome review, Tamas! See you next time!
Google Review
- September 19, 2018
We had probably the most satisfying experiences we've ever had at buying a new car. The staff at Tom Masano Mercedes Benz treated us very well. Darlene, Phil, Todd, Brian and Mark are the best and fun to deal with, THANKS for all your help!! I would highly recommend this dealership, we will...
Response from the owner Replied: Thank you for taking the time to share a review, Stephen! We are so happy to hear about your great experience. Congrats on your new Mercedes-Benz! We try to meet and exceed the expectations of all our customers here at Tom Masano Inc. Looking forward to serving you again!
Google Review
- September 16, 2018
Great servive department!
Response from the owner Replied: Hi Jill, we are so happy to hear about your 5-star service experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 16, 2018
Great servive department!
Response from the owner Replied: Hi Jill, we are so happy to hear about your 5-star service experience! We greatly appreciate your business and look forward to your next visit with us!
Google Review
- September 07, 2018
Bad experience with salesman We went to Audi of Reading and got the new Q5 Sad that salesman can blow it for a dealer
Response from the owner Replied: Hi Stephen, thank you so much for sharing your concerns! It is disheartening to hear that you had anything less than a positive experience here at Tom Masano Inc. Certainly, this is not the lasting impression we'd want for any of our customers. Please know your business is not taken for granted! The appropriate associate will be reaching out to you shortly, if not already. We look forward to providing you with the 5-star experience you deserve in the future!
Google Review
- August 29, 2018
Response from the owner Replied: Thank you for the great review, Franklin!
Google Review
- August 25, 2018
Good helpful staff
Response from the owner Replied: Thank you, Lucy, for a great review!
Google Review
- August 22, 2018
Response from the owner Replied: Thank you for the awesome review, Cam!
Google Review
- August 05, 2018
Chris in service is the best!
Response from the owner Replied: Thank you for your feedback Jake! We strive to bring all of our customers the top-notch and professional experience that they deserve! See you soon!
Google Review
- August 05, 2018
Response from the owner Replied: Thank you for your feedback Eric! We hope to see you again soon!
Google Review
- July 31, 2018
Response from the owner Replied: Thank you for your feedback hope! We hope to see you soon in the future!
Google Review
- July 13, 2018
Good dealer, good deals, good service!
Response from the owner Replied: Thank you for such an awesome review, Bill! We are so happy to hear about your great experience here at Tom Masano Inc. We greatly appreciate your business and loyalty and look forward to continuing to support you in the future.
Google Review
- June 30, 2018
Was in and out was not hassled by anyone, sold me what I wanted. Extremely satisfied
Response from the owner Replied: Hi Jennifer, we are so happy to hear about your hassle-free buying experience. Congrats on your new wheels! It was such a pleasure serving you and we can't wait to see you again in the future.
Google Review
- June 30, 2018
Response from the owner Replied: Thank you for the awesome review! Looking forward to your next visit with us!
Google Review
- June 29, 2018
Response from the owner Replied: Thank you for such an awesome review, Sonya! We greatly appreciate your business and look forward to your next visit with us!